{"draw":0,"recordsTotal":29705,"recordsFiltered":29412,"data":[{"activity_ref":"ACT29985","activity_ticket_id":"33377","ticket_reference":"HDT34458","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"HDT34053 Follow-Up -Problem with electronic door to store ","ticket_address_1":"21-23 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"11\/08\/17","activity_end":"2017-08-11 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"39364","activity_notes":"HDT34053 Follow-Up - Problem with electronic door to store ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2017 14:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/09\/2017 11:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/70","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37094","activity_ticket_id":"39040","ticket_reference":"HDT40121","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12462 - Flat 14, 27 Slingsby Place ","ticket_address_1":"Flat 14, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/18","activity_end":"2018-10-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46473","activity_notes":"Works to the boiler ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 13:10 (sandra)<\/b>flue to be booked in <\/p>

08\/10\/2018 15:32 (jan)<\/b>Booked for Thursday, 18th Oct at 10am. Tenant will provide access<\/p>

22\/10\/2018 11:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37095","activity_ticket_id":"39041","ticket_reference":"HDT40122","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lights out in basement ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/18","activity_end":"2018-10-01 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46474","activity_notes":"lights out in basement ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2018 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37096","activity_ticket_id":"39042","ticket_reference":"HDT40123","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights under kitchen unit not working ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/18","activity_end":"2018-10-05 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46475","activity_notes":"lights under kitchen unit not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2018 09:49 (sandra)<\/b>emailed tenant for Friday between 8 - 10 <\/p>

05\/10\/2018 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37098","activity_ticket_id":"39044","ticket_reference":"HDT40125","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked pipework ","ticket_address_1":"Flat 4","ticket_address_2":"86 Portland Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/10\/18","activity_end":"2018-10-01 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46477","activity_notes":"follow up to HDT40124- blocked pipework ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37099","activity_ticket_id":"39046","ticket_reference":"HDT40127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 4","ticket_address_2":"11 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/10\/18","activity_end":"2018-10-01 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46478","activity_notes":"Tenant unable to get her washing out of the washing machine and the toilet seat cover is loose.Catherine Lok Tenant 07393-379 177 - Flat 4 ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 11:04 (sandra)<\/b>attending 2\/10<\/p>

15\/10\/2018 10:55 (jane)<\/b>Cleared drain pimp<\/p>

18\/10\/2018 16:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37100","activity_ticket_id":"39046","ticket_reference":"HDT40127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 4","ticket_address_2":"11 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46479","activity_notes":"Tenant unable to get her washing out of the washing machine and the toilet seat cover is loose.Catherine Lok Tenant 07393-379 177 - Flat 4 ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 11:04 (sandra)<\/b>attending 2\/10<\/p>

15\/10\/2018 10:55 (jane)<\/b>Cleared drain pimp<\/p>

18\/10\/2018 16:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37101","activity_ticket_id":"39047","ticket_reference":"HDT40128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12461 - Newport Sandringham, London, W1 - OPTION THREE ONLY","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"01\/10\/18","activity_end":"2018-10-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46480","activity_notes":"Your client has agreed that the works can be carried out during normal working hours. ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 16:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37102","activity_ticket_id":"39049","ticket_reference":"HDT40130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12349 - 62B Salusbury Road, London, NW6","ticket_address_1":"62B Salusbury Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/18","activity_end":"2018-10-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46481","activity_notes":"New boiler","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 11:14 (jan)<\/b>Email to client for access Thursday, 25th Oct at 8am<\/p>

17\/10\/2018 14:32 (jan)<\/b>Booked for 25th Oct at 8am, access via tenant<\/p>

30\/10\/2018 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37103","activity_ticket_id":"39050","ticket_reference":"HDT40131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"turn on heating ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/18","activity_end":"2018-10-01 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46482","activity_notes":"Please raise a work order for Reddan to attend site to turn on the heating to 1st,2nd & 3rd Floor of 19 Gerrard street.","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2018 11:40 (sandra)<\/b>booked for 1\/10<\/p>

05\/10\/2018 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37104","activity_ticket_id":"39051","ticket_reference":"HDT40132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak through ceiling ","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1JG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/10\/18","activity_end":"2018-10-01 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46483","activity_notes":"Please attend 30 Rathbone Place, apartment 9 as the tenant reported water coming through the ceilinginto the apartment. The guest in 5 was having a shower in the family bathroom.","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 10:30 (sandra)<\/b>Access required in to Flat 5. can we have the tenants details please <\/p>

05\/10\/2018 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37107","activity_ticket_id":"39053","ticket_reference":"HDT40134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"telephone socket ","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/18","activity_end":"2018-10-01 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46486","activity_notes":"We need to know which telephone in the house is active and can be connected to the broadband. Reddan, can you please arrange for Alan to attend tomorrow. Tenant is in for access.","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2018 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37108","activity_ticket_id":"39054","ticket_reference":"HDT40135","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak at door\/window","ticket_address_1":"9 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/10\/18","activity_end":"2018-10-01 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46487","activity_notes":"leak from door\/window","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2018 11:02 (sandra)<\/b>Asked Tim for access arrangements <\/p>

03\/10\/2018 10:27 (sandra )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 10:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 10:18 (jane )<\/b>(Ticket Closed)<\/p>

17\/01\/2020 15:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/01\/2020 15:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37109","activity_ticket_id":"39055","ticket_reference":"HDT40136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower door and hand basin ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC2H 7JJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/10\/18","activity_end":"2018-10-01 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46488","activity_notes":"Call received from Greg Naggle TEL 07810 090 000 to advise the following issues:1. Shower doors have come off again and2. Hand basin is block in the same bathroom","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37110","activity_ticket_id":"39045","ticket_reference":"HDT40126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler is not working ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/18","activity_end":"2018-10-01 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46489","activity_notes":"electric boiler is not working Greg would like an ETA so he is not inconvenienced for the whole day. [07810090000]","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2018 11:53 (sandra )<\/b>(Ticket Closed)<\/p>

01\/10\/2018 15:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/10\/2018 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37111","activity_ticket_id":"39056","ticket_reference":"HDT40137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"entry phone ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/10\/18","activity_end":"2018-10-01 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46490","activity_notes":"Please raise a work order for Reddan entry phone engineer to attend site to check on the main camera.Tenant reported it's not focused.","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37112","activity_ticket_id":"39057","ticket_reference":"HDT40138","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lights in waiting room ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/18","activity_end":"2018-10-01 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46491","activity_notes":"lights out in waiting room ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37113","activity_ticket_id":"39058","ticket_reference":"HDT40139","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear water from the electrical intake room ","ticket_address_1":"Flat 5","ticket_address_2":"Quantic House Salusbury road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/10\/18","activity_end":"2018-10-01 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46492","activity_notes":" clear water again from electrical intake room ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 10:32 (sandra)<\/b>3\/10<\/p>

12\/10\/2018 12:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37114","activity_ticket_id":"39059","ticket_reference":"HDT40140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecorate Ceiling in the kitchen ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/18","activity_end":"2018-10-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46493","activity_notes":"Can we please arrange to redecorate this ceiling in the kitchen of the above flat? Please confirm access with vskayser@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 12:39 (jan)<\/b>Email for access Monday or Tuesday am<\/p>

17\/10\/2018 14:35 (jan)<\/b>Booked for Mon or Tues, 22nd or 23rd at 8am with keys<\/p>

25\/10\/2018 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37115","activity_ticket_id":"39060","ticket_reference":"HDT40141","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/11641 - Thomas and Thomas, 38 Monmouth Street ","ticket_address_1":"Thomas and Thomas ","ticket_address_2":"38 Monmouth Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/10\/18","activity_end":"2018-10-02 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46494","activity_notes":"Water damage redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2018 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37116","activity_ticket_id":"39061","ticket_reference":"HDT40142","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fix hinge ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/18","activity_end":"2018-10-09 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46495","activity_notes":"Please can we raise a job to fix the hinge on the wardrobe door of this apartment?Reddan - please confirm when you will attend to sarahkhalid@hotmail.ca ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 09:03 (sandra)<\/b>We have a works order to look at a wardrobe hinge.Can we attend on Friday please in the morning between 8 10 amPlease confirm if this will be with keys or if you will be at home.Sent on 2\/10<\/p>

09\/10\/2018 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37117","activity_ticket_id":"39062","ticket_reference":"HDT40143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door and blind hooks ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/10\/18","activity_end":"2018-10-02 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46496","activity_notes":"Please raise a job for Redan to attend to fix the strike plate back on to the handle of the inside of the front door, and to install blind hooks where required Please confirm appointment to paull@incognitus.com with at least 24 hours notice ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 09:05 (sandra)<\/b>emailed for access on Thursday. <\/p>

09\/10\/2018 11:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37118","activity_ticket_id":"39063","ticket_reference":"HDT40144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hot tap not working ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/18","activity_end":"2018-11-05 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46497","activity_notes":"Also, the hot tap in the main bathroom is playing up again. Is it possible for someone to come around to have a look into the issue?","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 09:14 (sandra)<\/b>emailed for access <\/p>

02\/10\/2018 09:46 (sandra)<\/b>access with keys 2\/10<\/p>

03\/10\/2018 10:25 (sandra)<\/b>new taps on order <\/p>

16\/10\/2018 10:05 (jane)<\/b>Part should be in, within couple of days <\/p>

17\/10\/2018 11:31 (jan)<\/b>Email to tenant for access tomorrow or Friday, 18th or 19th Oct<\/p>

18\/10\/2018 15:46 (sandra)<\/b>Tried to gain access but security has no keys for this property. please advise <\/p>

30\/10\/2018 10:59 (sandra)<\/b>need to rebook <\/p>

31\/10\/2018 13:15 (jan)<\/b>Booked for first thing, 5th Nov<\/p>

06\/11\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2018 08:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2018 08:43 (sandra)<\/b>changed cartridge but tap is still not working, so new tap has been ordered. <\/p>

29\/11\/2018 11:04 (jan)<\/b>Email to tenant for access Friday pm, 30th Nov<\/p>

29\/11\/2018 12:31 (jan)<\/b>Booked for Friday pm, 30th Nov with keys<\/p>

30\/11\/2018 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37119","activity_ticket_id":"39064","ticket_reference":"HDT40145","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/10\/18","activity_end":"2018-10-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46498","activity_notes":"Please raise a work order for Reddan to investigate leak as per below, Flat 3, 9 Charing Cross RoadThis should not be on a Tues or a Wedsspboschi@yahoo.co.uk","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 09:48 (sandra)<\/b>emailed for access on thursday <\/p>

03\/10\/2018 10:32 (sandra)<\/b>waiting for tenant to confirm 11th October <\/p>

04\/10\/2018 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37120","activity_ticket_id":"39065","ticket_reference":"HDT40146","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"under floor heating ","ticket_address_1":"Flat 5","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/18","activity_end":"2018-10-02 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46499","activity_notes":"I would like to report the faulty underfloor heating display in the bathroom.When I tried to switch it on it stays for about 3 minutes on and the switches off itself. Underfloor heating stays on, so I believe that only the display is faulty.Dovile Bubliauskaite PROPERTY SPECIALIST, OAKWOOD WORLDWIDE 40 Clifton St., London, EC2A 4DX, U.K.","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37121","activity_ticket_id":"39066","ticket_reference":"HDT40147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower head ","ticket_address_1":"Flat 2","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/18","activity_end":"2018-10-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46500","activity_notes":"Shower head in flat 2 is also leaking, I did reported this to your help desk a while ago but no one get back to me yet. Thank you Dovile Bubliauskaite PROPERTY SPECIALIST, OAKWOOD WORLDWIDE 40 Clifton St., London, EC2A 4DX, U.K.","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 10:23 (sandra)<\/b>new shower head ordered <\/p>

09\/10\/2018 15:26 (jan)<\/b>Left a voicemail for access Thursday am<\/p>

09\/10\/2018 15:30 (jan)<\/b>Booked or Thursday, 11th Oct with keys<\/p>

12\/10\/2018 12:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37122","activity_ticket_id":"39067","ticket_reference":"HDT40148","ticket_client":"2023","client_name":"GVA","ticket_title":"Keys and lock ","ticket_address_1":"45 Charles Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/10\/18","activity_end":"2018-10-02 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46501","activity_notes":"We would like to get the locks changed at the above site but before the locks are changed we would like new sets of keys delivered to the tenants please. Alanis Capital 6Prime Portfolio 9Farooq 8Bliss 2 GVA 3 In total we need 28 sets of keys please. Please could you let me know the turnaround for this?","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37123","activity_ticket_id":"39068","ticket_reference":"HDT40149","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"entrance door ","ticket_address_1":"Management Suite ","ticket_address_2":"Slingsby Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"02\/10\/18","activity_end":"2018-10-02 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46502","activity_notes":"Please arrange for an engineer to attend St Martins courtyard, The entrance door to the management suite has dropped and does not close automatically when opened. (mechanical fault).","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 14:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37124","activity_ticket_id":"39069","ticket_reference":"HDT40150","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works ","ticket_address_1":"27a Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/10\/18","activity_end":"2018-10-02 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46503","activity_notes":"-Making good of holes in walls throughout property where TV brackets or wall hanging have been installed.-Redecoration to all walls, ceilings and woodwork throughout the property (full redec)-Flooring to be sanded and varnished on top floor (kitchen \/living room area)","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 10:25 (sandra)<\/b>Tenant moves in on 15th. clean on the 14th.vacant <\/p>

03\/10\/2018 11:08 (sandra)<\/b>property vacant keys from 7 dials <\/p>

03\/10\/2018 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

03\/10\/2018 16:18 (sandra)<\/b>Replace 2 faulty diver units to downlights in hallway ground floor Replace blown lamps in 3 lights hallway ground floor Replace various blown lamps Refix socket to wall 2nd floor room Order 2 new wall lights for hallway. Due in at Ryness early next week <\/p>

03\/10\/2018 16:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2018 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37126","activity_ticket_id":"39069","ticket_reference":"HDT40150","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works ","ticket_address_1":"27a Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/18","activity_end":"2018-10-02 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46505","activity_notes":"-Removal & Disposal of shoe rack cabinet in entrance hallway-Making good of holes in walls throughout property where TV brackets or wall hanging have been installed.-X2 Broken wall lights in stairwell-Removal & Disposal of cabinet kitchenWe also need the following carried out please:-Redecoration to all walls, ceilings and woodwork throughout the property (full redec)-Flooring to be sanded and varnished on top floor (kitchen \/living room area)-Sliding door requires adjusting-Electrical wall socket to be re-attached-Entrance Hallway lights not working","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 10:25 (sandra)<\/b>Tenant moves in on 15th. clean on the 14th.vacant <\/p>

03\/10\/2018 11:08 (sandra)<\/b>property vacant keys from 7 dials <\/p>

03\/10\/2018 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

03\/10\/2018 16:18 (sandra)<\/b>Replace 2 faulty diver units to downlights in hallway ground floor Replace blown lamps in 3 lights hallway ground floor Replace various blown lamps Refix socket to wall 2nd floor room Order 2 new wall lights for hallway. Due in at Ryness early next week <\/p>

03\/10\/2018 16:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2018 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37127","activity_ticket_id":"39069","ticket_reference":"HDT40150","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works ","ticket_address_1":"27a Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46506","activity_notes":"-Removal & Disposal of shoe rack cabinet in entrance hallway-Making good of holes in walls throughout property where TV brackets or wall hanging have been installed.-X2 Broken wall lights in stairwell-Removal & Disposal of cabinet kitchenWe also need the following carried out please:-Redecoration to all walls, ceilings and woodwork throughout the property (full redec)-Flooring to be sanded and varnished on top floor (kitchen \/living room area)-Sliding door requires adjusting-Electrical wall socket to be re-attached-Entrance Hallway lights not working","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 10:25 (sandra)<\/b>Tenant moves in on 15th. clean on the 14th.vacant <\/p>

03\/10\/2018 11:08 (sandra)<\/b>property vacant keys from 7 dials <\/p>

03\/10\/2018 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

03\/10\/2018 16:18 (sandra)<\/b>Replace 2 faulty diver units to downlights in hallway ground floor Replace blown lamps in 3 lights hallway ground floor Replace various blown lamps Refix socket to wall 2nd floor room Order 2 new wall lights for hallway. Due in at Ryness early next week <\/p>

03\/10\/2018 16:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2018 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37128","activity_ticket_id":"39048","ticket_reference":"HDT40129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12453 - Flat 1, 38 Tavistock Street ","ticket_address_1":"Flat 1, 38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/10\/18","activity_end":"2018-10-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46507","activity_notes":"To carefully remove existing integrated washer\/dryer and dispose of correctly at waste transfer siteTo then supply and install new Hotpoint integrated washer\/dryer to match existing, commission on completion and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 14:27 (sandra)<\/b>will be in at cooker centre 3\/10<\/p>

05\/10\/2018 15:54 (sandra)<\/b>to be booked in <\/p>

10\/10\/2018 13:34 (jan)<\/b>Email for access Thurs, 11th Oct between 12 and 2pm<\/p>

10\/10\/2018 14:10 (jan)<\/b>Booked for Thursday, 11th Oct with keys<\/p>

11\/10\/2018 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37132","activity_ticket_id":"39070","ticket_reference":"HDT40151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4LA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/10\/18","activity_end":"2018-10-02 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46511","activity_notes":"Call received from John Garretty who advises that his washing machine is not working, it stoppedbefore the spin cycle. They have removed the washing but there is still water in the drum.Can you please contact Gee Gee on 07721 957 825 in the first instance and John on 07808 318 477 inthe second instance.","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 12:07 (sandra)<\/b>Booked for 12.30 - 4 pm with tenant on Thursday <\/p>

04\/10\/2018 16:46 (sandra)<\/b>rescheduled for Monday 12 - 4<\/p>

10\/10\/2018 16:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37133","activity_ticket_id":"39071","ticket_reference":"HDT40152","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor in bathroom ","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/18","activity_end":"2018-10-10 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46512","activity_notes":"please check the extractor in bathroom Please call Daniel on 07900 051420 to arrange access. ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 15:58 (jan)<\/b>Left a voicemail for access Wednesday, 10th Oct<\/p>

09\/10\/2018 09:10 (jan)<\/b>Booked for Wednesday, 10th Oct with keys<\/p>

09\/10\/2018 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37136","activity_ticket_id":"39072","ticket_reference":"HDT40153","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"PAT test ","ticket_address_1":"Cross Keys ","ticket_address_2":"1 Lawrence Street, Chelsea ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/18","activity_end":"2018-10-02 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46515","activity_notes":"Attend site and test all Portable appliances - EXCLUDING Kitchen appliances. To include; - Bar appliances - Portable Heaters\/Hairdryers - Kettles - Computers\/IT Equipment - Lamps\/Lighting - Coffee Machine(s)","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37138","activity_ticket_id":"39073","ticket_reference":"HDT40154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12463 - 1st Floor, Unit 21, Lonsdale Road, Queens Park, NW6","ticket_address_1":"1st Floor, Unit 21 Lonsdale Road","ticket_address_2":"Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"02\/10\/18","activity_end":"2018-10-02 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46517","activity_notes":"To supply and install 337 x 310 4mm clear glass to the first floor window and seal on completion ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37139","activity_ticket_id":"39074","ticket_reference":"HDT40155","ticket_client":"1587","client_name":"Third Financial Software Ltd","ticket_title":"door handle has come loose ","ticket_address_1":"17 Neals yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9DP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/10\/18","activity_end":"2018-10-02 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46518","activity_notes":"door handle has come loose ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 13:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37140","activity_ticket_id":"39075","ticket_reference":"HDT40156","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"PAT test ","ticket_address_1":"Admiral Codrington","ticket_address_2":"17 Mossop Street, South Kensington ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/18","activity_end":"2018-10-02 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46519","activity_notes":"Attend site and test all Portable appliances - EXCLUDING Kitchen appliances. To include; - Bar appliances - Portable Heaters\/Hairdryers - Kettles - Computers\/IT Equipment - Lamps\/Lighting - Coffee Machine(s)","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37141","activity_ticket_id":"39076","ticket_reference":"HDT40157","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Gas Testing ","ticket_address_1":"Admiral Codrington","ticket_address_2":"17 Mossop Street, South Kensington ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/18","activity_end":"2018-10-02 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46520","activity_notes":"Carry out CP12 and upload certificate when complete. Please flag any remedial works and upload as a quote if over 1000.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37142","activity_ticket_id":"39077","ticket_reference":"HDT40158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"24 Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/10\/18","activity_end":"2018-10-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46521","activity_notes":"Please raise a work order for Reddan to attend to check on the below:Tenant reported:- Leak from shower cubicle \/ condensation- lights not working properly.Reddan, please liaise with tenant Elane - 07915 021683 for access.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:03 (sandra)<\/b>to be booked in <\/p>

05\/10\/2018 16:05 (sandra)<\/b>Emailed for Wednesday 10th <\/p>

08\/10\/2018 13:27 (jan)<\/b>Booked for Wednesday, 10th Oct. Access via tenant<\/p>

10\/10\/2018 14:39 (jane )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 15:43 (jan)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2018 10:47 (jan)<\/b>Email for access Wednesday pm, 24th Oct<\/p>

25\/10\/2018 16:19 (jan)<\/b>Email to reschedule for Friday am, 26th Oct<\/p>

25\/10\/2018 16:53 (jan)<\/b>Booked for Friday, 26th after 10am, access via tenant<\/p>

26\/10\/2018 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37143","activity_ticket_id":"39078","ticket_reference":"HDT40159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter read","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/18","activity_end":"2018-10-02 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46522","activity_notes":"11-13 Charlotte Street - Gas and Water reads ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:55 (sandra)<\/b>Spoken to JM<\/p>

11\/10\/2018 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37144","activity_ticket_id":"39079","ticket_reference":"HDT40160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"meter Read","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/18","activity_end":"2018-10-02 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46523","activity_notes":"38 St Martins Water read","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:55 (sandra)<\/b>spoken to JM<\/p>

08\/10\/2018 11:25 (jane)<\/b>Unable to locate meter James to try and get location of meter <\/p>

10\/10\/2018 09:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37145","activity_ticket_id":"39080","ticket_reference":"HDT40161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"meter reads","ticket_address_1":"77-78 St Marrtins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/18","activity_end":"2018-10-02 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46524","activity_notes":"77-78 St Martins Lane Gas and Water reads","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:55 (sandra)<\/b>spoken to JM<\/p>

10\/10\/2018 09:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37146","activity_ticket_id":"39081","ticket_reference":"HDT40162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"meter reads ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/18","activity_end":"2018-10-02 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46525","activity_notes":"25 Garrick Street Water reads","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:55 (sandra)<\/b>spoken to JM<\/p>

08\/10\/2018 11:24 (jane)<\/b>Unable to locate meter James to try to get more details on location <\/p>

17\/10\/2018 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37147","activity_ticket_id":"39082","ticket_reference":"HDT40163","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"mould on silicone ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/10\/18","activity_end":"2018-10-02 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46526","activity_notes":"Weve recently noticed there is (what we presume to be) black mould covering all of the bottom silicone in the small bathroom shower. Ive attached a photo for reference; you can see where it starts. Is this able to be fixed\/replaced? maddie.schulz@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 15:30 (sandra)<\/b>booked for Friday mid day <\/p>

05\/10\/2018 12:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37148","activity_ticket_id":"39083","ticket_reference":"HDT40164","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into utility room ","ticket_address_1":"31 St Martins lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/10\/18","activity_end":"2018-10-02 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46527","activity_notes":" Stephanie Dawson on 07786528222 has reported a leak in the utility room on the first floor near theboiler. Please can this be investigated","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:56 (sandra)<\/b>Booked friday 5\/10<\/p>

09\/10\/2018 09:14 (jane)<\/b>Reported back to client Tiles will have to be removed to inspect toilet cistern and pipework which I suspect is causing leak on ceiling below, initial investigation will take approx 4hrs to remove tiles make access and locate source of leak. Replacement tile to be sourced prior to carrying out work<\/p>

10\/10\/2018 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37150","activity_ticket_id":"39084","ticket_reference":"HDT40165","ticket_client":"2020","client_name":"GVA","ticket_title":"rubbish removal","ticket_address_1":"15 Bruton Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/10\/18","activity_end":"2018-10-02 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46529","activity_notes":"I also have another job for 15 Bruton Place for a set of filing cabinets and a plant to also be collected and removed, I put this through the helpdesk","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 11:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37151","activity_ticket_id":"39084","ticket_reference":"HDT40165","ticket_client":"2020","client_name":"GVA","ticket_title":"rubbish removal","ticket_address_1":"15 Bruton Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46530","activity_notes":"I also have another job for 15 Bruton Place for a set of filing cabinets and a plant to also be collected and removed, I put this through the helpdesk","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 11:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37152","activity_ticket_id":"39085","ticket_reference":"HDT40166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PRV to be replaced ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/18","activity_end":"2018-10-02 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46531","activity_notes":"PRV to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37153","activity_ticket_id":"39086","ticket_reference":"HDT40167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fridge freezer supply and fit ","ticket_address_1":"Flat 3","ticket_address_2":"Priory Chambers","ticket_town":"Weybridge ","ticket_county":"Surrey","ticket_postcode":"KT13 8DG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"02\/10\/18","activity_end":"2018-10-02 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46532","activity_notes":"Please supply and install a 50\/50 fridge\/freezer to the below property? Please supply in white. Accesscan be provided by keys located on site in the lock box at the rear of the property. Code is 4448#Tenant is due to move in on Tuesday 23rd October so please install before then.Also, new tenant has noticed that the shower head holder is loose in the shower room so can thisplease be looked at at the same time?Flat 3 Priory ChambersWeybridgeSurreyKT13Please advise ETA and notify once complete","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 16:20 (sandra)<\/b>to be ordered <\/p>

10\/10\/2018 11:26 (jane)<\/b>On order should be in stock early part of next week <\/p>

17\/10\/2018 11:13 (sandra)<\/b>in stock at cooker centre <\/p>

19\/10\/2018 15:07 (sandra)<\/b>I'm not sure if this has been completed yet. Can you confirm? Tenant is moving in on 23rd October. Keys are in lock box at rear of property and code is 4448# so they can let themselves in at any time.<\/p>

23\/10\/2018 11:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37155","activity_ticket_id":"39087","ticket_reference":"HDT40168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet flush handle ","ticket_address_1":"second floor office ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6JG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/18","activity_end":"2018-10-03 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46534","activity_notes":"This is to report that one of the toilet flush handle (big) was broken. ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 12:51 (sandra )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 11:36 (jan)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2018 11:36 (jan)<\/b>Tenant requires new flush button<\/p>

30\/10\/2018 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37157","activity_ticket_id":"39088","ticket_reference":"HDT40169","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"varnish plinths","ticket_address_1":"Bills cafe ","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/10\/18","activity_end":"2018-10-03 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46536","activity_notes":"To varnish plinths to above with 3 coats of gloss varnish This has been done just need HDT please - Dean","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37159","activity_ticket_id":"39089","ticket_reference":"HDT40170","ticket_client":"2023","client_name":"GVA","ticket_title":"lights out ","ticket_address_1":"48 Charles Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/18","activity_end":"2018-10-03 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46538","activity_notes":"Can you raise a call out and assign to Reddan to carry out the following please. There are a number of lights that have blown and need replacingTidy up loose cabling. Please advise when this can be attended too.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:04 (sandra)<\/b>Please can you release the front door key T40A and code C5084Y to Reddan Monday.given to Alan <\/p>

08\/10\/2018 14:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37160","activity_ticket_id":"39090","ticket_reference":"HDT40171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/18","activity_end":"2018-10-03 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46539","activity_notes":"New mirror needed in bathroom as old one has fallen offwindows need to be fixedwindow\/small balcony is degraded - recommendations ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 16:31 (sandra)<\/b>windows booked for Monday at 8 am <\/p>

08\/10\/2018 14:24 (jane)<\/b>Have repaired living room window,and the lead gully has been fixed back into place and a cement fillet applied to prevent rain water causing any future problems.Also reinstated mirror <\/p>

17\/10\/2018 08:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37161","activity_ticket_id":"39090","ticket_reference":"HDT40171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46540","activity_notes":"New mirror needed in bathroom as old one has fallen offwindows need to be fixedwindow\/small balcony is degraded - recommendations ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 16:31 (sandra)<\/b>windows booked for Monday at 8 am <\/p>

08\/10\/2018 14:24 (jane)<\/b>Have repaired living room window,and the lead gully has been fixed back into place and a cement fillet applied to prevent rain water causing any future problems.Also reinstated mirror <\/p>

17\/10\/2018 08:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37162","activity_ticket_id":"39091","ticket_reference":"HDT40172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"03\/10\/18","activity_end":"2018-10-03 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46541","activity_notes":"Can a job please be raised to attend the above property to Replace smoke alarm in loungeCheck replace extract in bathroom as not working Turn up volume on the intercomInstall blind hooks in lounge and bedroomPlease arrange with ines.khouaja@yahoo.fr","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 11:55 (sandra)<\/b>emailed to access tomororw to count blind hooks and Monday for remainder of the works. <\/p>

10\/10\/2018 13:26 (jan)<\/b>Email to tenant for access Thursday pm, 11th Oct<\/p>

16\/10\/2018 11:46 (jane)<\/b>Supplied and fitted new blind hooks <\/p>

18\/10\/2018 16:17 (sandra)<\/b>access needed <\/p>

18\/10\/2018 16:17 (sandra)<\/b>extractor has been delivered to Alan <\/p>

18\/10\/2018 16:19 (sandra)<\/b>ignore previous notes. Never been here <\/p>

26\/11\/2018 15:13 (sandra)<\/b>booked Alan for Wednesday or Friday <\/p>

26\/11\/2018 15:33 (jan)<\/b>Email to client for access on Wednesday, 28th Nov<\/p>

29\/11\/2018 09:38 (sandra)<\/b>Ordered replacement extractor fan and smoke alarm and booked for Friday to replace<\/p>

30\/11\/2018 09:45 (jan)<\/b>Email to tenant for access this morning<\/p>

03\/12\/2018 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37163","activity_ticket_id":"39091","ticket_reference":"HDT40172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/18","activity_end":"2018-11-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46542","activity_notes":"Can a job please be raised to attend the above property to Replace smoke alarm in loungeCheck replace extract in bathroom as not working Turn up volume on the intercomInstall blind hooks in lounge and bedroomPlease arrange with ines.khouaja@yahoo.fr","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 11:55 (sandra)<\/b>emailed to access tomororw to count blind hooks and Monday for remainder of the works. <\/p>

10\/10\/2018 13:26 (jan)<\/b>Email to tenant for access Thursday pm, 11th Oct<\/p>

16\/10\/2018 11:46 (jane)<\/b>Supplied and fitted new blind hooks <\/p>

18\/10\/2018 16:17 (sandra)<\/b>access needed <\/p>

18\/10\/2018 16:17 (sandra)<\/b>extractor has been delivered to Alan <\/p>

18\/10\/2018 16:19 (sandra)<\/b>ignore previous notes. Never been here <\/p>

26\/11\/2018 15:13 (sandra)<\/b>booked Alan for Wednesday or Friday <\/p>

26\/11\/2018 15:33 (jan)<\/b>Email to client for access on Wednesday, 28th Nov<\/p>

29\/11\/2018 09:38 (sandra)<\/b>Ordered replacement extractor fan and smoke alarm and booked for Friday to replace<\/p>

30\/11\/2018 09:45 (jan)<\/b>Email to tenant for access this morning<\/p>

03\/12\/2018 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37164","activity_ticket_id":"39092","ticket_reference":"HDT40173","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/18","activity_end":"2018-12-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46543","activity_notes":"The right hand side radiator in the front room not working the cord on the bathroom light (over the mirror) is broken. The light over the sink has also stopped working. the left hand plug socket in the bedroom (opposite the door) doesnt work Please confirm access and appointment to andy.shaw@tectonicinteractive.com","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 15:47 (jane)<\/b>New blind hooks have been supplied and fitted <\/p>

10\/10\/2018 11:50 (jan)<\/b>Email to tenant for access on Friday, 12th Oct<\/p>

10\/10\/2018 15:42 (jan)<\/b>Booked for Fri, 12th Oct with keys<\/p>

18\/10\/2018 16:18 (sandra)<\/b>Alan has not been here <\/p>

26\/11\/2018 15:54 (jan)<\/b>Email to tenant for access on Friday, 30th Nov<\/p>

29\/11\/2018 09:12 (jan)<\/b>Booked for Friday, 30th Nov with keys<\/p>

30\/11\/2018 09:49 (jan)<\/b>Keys weren't available at security<\/p>

12\/12\/2018 15:28 (jan)<\/b>Email to tenant for him to provide access on Mon or Tues, 17th\/18th Dec to provide access<\/p>

12\/12\/2018 16:12 (jan)<\/b>Booked for Tues, 18th Dec at 8am. Tenant to provide access<\/p>

18\/12\/2018 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37165","activity_ticket_id":"39092","ticket_reference":"HDT40173","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46544","activity_notes":"The right hand side radiator in the front room not working the cord on the bathroom light (over the mirror) is broken. The light over the sink has also stopped working. the left hand plug socket in the bedroom (opposite the door) doesnt work Install carbon monoxide detector near boiler Install blind hook in bedroom Please confirm access and appointment to andy.shaw@tectonicinteractive.com","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 15:47 (jane)<\/b>New blind hooks have been supplied and fitted <\/p>

10\/10\/2018 11:50 (jan)<\/b>Email to tenant for access on Friday, 12th Oct<\/p>

10\/10\/2018 15:42 (jan)<\/b>Booked for Fri, 12th Oct with keys<\/p>

18\/10\/2018 16:18 (sandra)<\/b>Alan has not been here <\/p>

26\/11\/2018 15:54 (jan)<\/b>Email to tenant for access on Friday, 30th Nov<\/p>

29\/11\/2018 09:12 (jan)<\/b>Booked for Friday, 30th Nov with keys<\/p>

30\/11\/2018 09:49 (jan)<\/b>Keys weren't available at security<\/p>

12\/12\/2018 15:28 (jan)<\/b>Email to tenant for him to provide access on Mon or Tues, 17th\/18th Dec to provide access<\/p>

12\/12\/2018 16:12 (jan)<\/b>Booked for Tues, 18th Dec at 8am. Tenant to provide access<\/p>

18\/12\/2018 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37166","activity_ticket_id":"39093","ticket_reference":"HDT40174","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light and extractor ","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/18","activity_end":"2018-11-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46545","activity_notes":"Can we please raise a job to fix light fitting in the bedroom which is hanging downPlease also check extract in en suite and see if can fit a quieter one Access to be arranged with tenants copied in please . awatson@me.comnickqu@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 12:11 (sandra)<\/b>emailed for friday 5th <\/p>

05\/10\/2018 12:15 (sandra)<\/b>Order replacement light fitting for bathroom and replacement extractor fan <\/p>

18\/10\/2018 16:18 (sandra)<\/b>Access is needed <\/p>

26\/11\/2018 15:14 (sandra)<\/b>book for Wed or Fri<\/p>

26\/11\/2018 15:49 (jan)<\/b>Email to tenants for access Friday, 30th Nov<\/p>

27\/11\/2018 11:45 (jan)<\/b>Booked for Fri, 30th Nov with keys<\/p>

03\/12\/2018 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37167","activity_ticket_id":"39094","ticket_reference":"HDT40175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works TO BE DONE 26TH OCTOBER TO 2 NOV","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/18","activity_end":"2018-10-29 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46546","activity_notes":"Water pressure in bathroom to be improved , cold waterReplace bathroom blindRe affix hook in bathroom Repair broken window in utility that won't close Service washer dryer as it does not dry well.Check dirt on boiler not a sign of it malfunctioningInsulation on bedroom window peeling awayLeak damage from skylight to be investigated and blistering paint on nearby wallCheck the crack in the kitchen wall nothing to worry about Extract on oven not working Light on first flight of stairs never goes offPlease book in for the 26 Oct to 2 Nov and access with keys ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:58 (sandra)<\/b>booked for Friday and Monday <\/p>

29\/10\/2018 09:16 (sandra)<\/b>Dirty marks around boiler?? Malfunctioning?? Are they serious??? Absolutely nothing wrong Pressure seems pretty good to me except for the hand basin where the filter is stuck inside the spout. Unable to removeNew tap required Light on staircase is quite funny. Two way control.One from the flat leading downstairs but the other one is in the common parts which sticks on when used. New plunger light switches needed Extractor cooker fan new needed.Lights work and you can hear the motor trying to work. Power is ok<\/p>

31\/10\/2018 16:52 (sandra)<\/b>Removed dash windows to replace cord. Sealed skylight. Replaced draught excluder. Bathroom blind on order<\/p>

31\/10\/2018 16:57 (sandra)<\/b>WF 1st November <\/p>

01\/11\/2018 16:07 (sandra)<\/b>washing machine and separate dryer have both been serviced <\/p>

06\/11\/2018 11:41 (jan)<\/b>Email to client for access Monday, 12th Nov to fit the blind<\/p>

08\/11\/2018 10:56 (jan)<\/b>Email to client and tenant for access Monday, 12th Nov<\/p>

13\/11\/2018 11:17 (sandra)<\/b>IW has blind on board. Access to fit needed <\/p>

13\/11\/2018 11:31 (jan)<\/b>Email to tenant for access Thurs, 16th Nov <\/p>

13\/11\/2018 16:03 (jan)<\/b>Booked for Thurs, 15th Nov. Tenant will provide access until 2pm<\/p>

15\/11\/2018 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37168","activity_ticket_id":"39094","ticket_reference":"HDT40175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works TO BE DONE 26TH OCTOBER TO 2 NOV","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/10\/18","activity_end":"2018-10-29 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46547","activity_notes":"Water pressure in bathroom to be improved , cold waterReplace bathroom blindRe affix hook in bathroom Repair broken window in utility that won't close Service washer dryer as it does not dry well.Check dirt on boiler not a sign of it malfunctioningInsulation on bedroom window peeling awayLeak damage from skylight to be investigated and blistering paint on nearby wallCheck the crack in the kitchen wall nothing to worry about Extract on oven not working Light on first flight of stairs never goes offPlease book in for the 26 Oct to 2 Nov and access with keys ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:58 (sandra)<\/b>booked for Friday and Monday <\/p>

29\/10\/2018 09:16 (sandra)<\/b>Dirty marks around boiler?? Malfunctioning?? Are they serious??? Absolutely nothing wrong Pressure seems pretty good to me except for the hand basin where the filter is stuck inside the spout. Unable to removeNew tap required Light on staircase is quite funny. Two way control.One from the flat leading downstairs but the other one is in the common parts which sticks on when used. New plunger light switches needed Extractor cooker fan new needed.Lights work and you can hear the motor trying to work. Power is ok<\/p>

31\/10\/2018 16:52 (sandra)<\/b>Removed dash windows to replace cord. Sealed skylight. Replaced draught excluder. Bathroom blind on order<\/p>

31\/10\/2018 16:57 (sandra)<\/b>WF 1st November <\/p>

01\/11\/2018 16:07 (sandra)<\/b>washing machine and separate dryer have both been serviced <\/p>

06\/11\/2018 11:41 (jan)<\/b>Email to client for access Monday, 12th Nov to fit the blind<\/p>

08\/11\/2018 10:56 (jan)<\/b>Email to client and tenant for access Monday, 12th Nov<\/p>

13\/11\/2018 11:17 (sandra)<\/b>IW has blind on board. Access to fit needed <\/p>

13\/11\/2018 11:31 (jan)<\/b>Email to tenant for access Thurs, 16th Nov <\/p>

13\/11\/2018 16:03 (jan)<\/b>Booked for Thurs, 15th Nov. Tenant will provide access until 2pm<\/p>

15\/11\/2018 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37169","activity_ticket_id":"39095","ticket_reference":"HDT40176","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm and staining ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/18","activity_end":"2018-10-03 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46548","activity_notes":"Can we please raise a job for the smoke alarm to be changed in the lounge area of the above property. Can we also please check the staining in the bedroom to ensure there is no active leak above. Please confirm appointment to keith.carten@aon.co.gg","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37170","activity_ticket_id":"39096","ticket_reference":"HDT40177","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"edge protector needs refixing ","ticket_address_1":"Block D Service corridor","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"03\/10\/18","activity_end":"2018-10-03 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46549","activity_notes":"Bolt needs refixing for the edge protector in block D service corridor. ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37171","activity_ticket_id":"39097","ticket_reference":"HDT40178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"carbon monoxide and peeling paint","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/18","activity_end":"2018-10-19 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46550","activity_notes":"Can we please raise a job to install a carbon monoxide monitor as could not see oneAlso some peeling paint in the bedroom requires investigationPlease confirm appointment and access with kaisa.valtanen@outlook.com","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 16:06 (jan)<\/b>Email for access Wednesday, 17th Oct<\/p>

17\/10\/2018 11:36 (sandra)<\/b>emailed for access on 18th and then give to Iain if he is free <\/p>

19\/10\/2018 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37172","activity_ticket_id":"39098","ticket_reference":"HDT40179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no power top floor office ","ticket_address_1":"Top Floor office ","ticket_address_2":"21 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/18","activity_end":"2018-10-03 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46551","activity_notes":"no power top floor office ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37173","activity_ticket_id":"39099","ticket_reference":"HDT40180","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/18","activity_end":"2018-10-03 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46552","activity_notes":"We have a couple of light bulbs that need replacing. One is in the Ground Floor Gallery, the 2nd is in the stairwell at the front of the building at 3rd Floor level. ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37174","activity_ticket_id":"39100","ticket_reference":"HDT40181","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak investigation ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/18","activity_end":"2018-10-03 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46553","activity_notes":"leak investigation ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:52 (sandra)<\/b>booked for Friday 5\/10<\/p>

12\/10\/2018 12:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37175","activity_ticket_id":"39101","ticket_reference":"HDT40182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/10\/18","activity_end":"2018-10-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46554","activity_notes":"Please raise job to fix blind in bedroom\/living area Toilet seatLeaking kitchen sinkPlease confirm appointment and access with Mallory and Kelly kellyetafoya@gmail.commalloryldill@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 15:53 (jane)<\/b>New Blind and toilet seat on order <\/p>

11\/10\/2018 09:18 (jan)<\/b>Email to tenant for access today<\/p>

18\/10\/2018 12:17 (jan)<\/b>Email to tenant for access today<\/p>

25\/10\/2018 09:19 (jan)<\/b>Email for access Friday am<\/p>

25\/10\/2018 10:07 (jan)<\/b>Booked for Friday am, 26th Oct with keys<\/p>

26\/10\/2018 13:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37176","activity_ticket_id":"39102","ticket_reference":"HDT40183","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"loss of water ","ticket_address_1":"Flat 7","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/18","activity_end":"2018-10-03 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46555","activity_notes":"Can you please arrange for an engineer to investigate the loss of hot water ASAP.Please reply back to all with the appointment.","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37177","activity_ticket_id":"39103","ticket_reference":"HDT40184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/11558 - Unit 14, Newport Sandringham","ticket_address_1":"Unit 14, Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"03\/10\/18","activity_end":"2018-10-03 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46556","activity_notes":"Power sockets ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:05 (sandra)<\/b>to be booked in <\/p>

11\/10\/2018 14:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37178","activity_ticket_id":"39104","ticket_reference":"HDT40185","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"meter readings ","ticket_address_1":"Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/18","activity_end":"2018-10-03 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46557","activity_notes":"meter readings at long acre ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:16 (sandra)<\/b>emailed Tim to ask for addresses as Yaw has said he wants the whole of Long acre read.<\/p>

05\/10\/2018 11:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37179","activity_ticket_id":"39105","ticket_reference":"HDT40186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"03\/10\/18","activity_end":"2018-10-03 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46558","activity_notes":"the lock on the street door to the street is not working. Anyone can just push hard on the door and it opens, no need to use the key. I also smell urine inside the entry way and steps. I think a homeless person may know the door is broken and be entering. "","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37180","activity_ticket_id":"39106","ticket_reference":"HDT40187","ticket_client":"2020","client_name":"GVA","ticket_title":"door lock and hinges","ticket_address_1":"33 Bruton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46559","activity_notes":"Dear Marianna the door to the first floor WC (Right hand side) has become stiff (due to the hinges being loose) and also the automatic door closer has come undone and the arm is hanging loose can you send someone to repair this asap ? ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37181","activity_ticket_id":"39107","ticket_reference":"HDT40188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46560","activity_notes":"Can we please raise a job to Install blind hooks throughoutReplace bathroom floorInstall CO2 monitor Please arrange a time for the works with Gigi and Jonjong@gotadsl.co.ukgigiburgdorf@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 16:06 (sandra)<\/b>Jane is dealing with the floor<\/p>

09\/10\/2018 09:19 (jan)<\/b>Email to tenant for access today<\/p>

09\/10\/2018 15:51 (jane)<\/b>Supplied and fitted new blind hooks throughout and supplied and fitted new C02 alarm <\/p>

10\/10\/2018 11:14 (jane)<\/b>Providing samples of vinyl to client for approval <\/p>

24\/10\/2018 10:34 (sandra)<\/b>waiting on samples to be collected <\/p>

06\/12\/2018 11:56 (sandra)<\/b>client still choosing samples <\/p>

19\/12\/2018 10:12 (sandra)<\/b>client now wants carpet samples <\/p>

22\/01\/2019 13:15 (sandra)<\/b>ordered vinyl <\/p>

25\/02\/2019 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37182","activity_ticket_id":"39108","ticket_reference":"HDT40189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head\/blind hooks","ticket_address_1":"Flat 7","ticket_address_2":"55-56 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46561","activity_notes":"Repair the large shower head fixture as it does not workInstall blind hooks Check CO2 monitor as could not reach it Please confirm appointment to eloise.bond@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:31 (jane)<\/b>Blind hooks fitted <\/p>

12\/10\/2018 13:13 (jan)<\/b>Email for access Tuesday am, 16th Oct<\/p>

12\/10\/2018 13:37 (jan)<\/b>Booked for Tuesday am, 16th Oct with keys<\/p>

18\/10\/2018 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37183","activity_ticket_id":"39109","ticket_reference":"HDT40190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom lighting ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46562","activity_notes":"Please raise a work order for Reddan to check to see why and resolve issue with Bathroom lighting for flat 1 26 Rose street. Please confirm when someone can attend, fine to enter using management keys but knock first.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37184","activity_ticket_id":"39069","ticket_reference":"HDT40150","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works ","ticket_address_1":"27a Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46563","activity_notes":"-Removal & Disposal of shoe rack cabinet in entrance hallway-Making good of holes in walls throughout property where TV brackets or wall hanging have been installed.-X2 Broken wall lights in stairwell-Removal & Disposal of cabinet kitchenWe also need the following carried out please:-Redecoration to all walls, ceilings and woodwork throughout the property (full redec)-Flooring to be sanded and varnished on top floor (kitchen \/living room area)-Sliding door requires adjusting-Electrical wall socket to be re-attached-Entrance Hallway lights not working","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 10:25 (sandra)<\/b>Tenant moves in on 15th. clean on the 14th.vacant <\/p>

03\/10\/2018 11:08 (sandra)<\/b>property vacant keys from 7 dials <\/p>

03\/10\/2018 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

03\/10\/2018 16:18 (sandra)<\/b>Replace 2 faulty diver units to downlights in hallway ground floor Replace blown lamps in 3 lights hallway ground floor Replace various blown lamps Refix socket to wall 2nd floor room Order 2 new wall lights for hallway. Due in at Ryness early next week <\/p>

03\/10\/2018 16:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2018 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37185","activity_ticket_id":"39105","ticket_reference":"HDT40186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46564","activity_notes":"the lock on the street door to the street is not working. Anyone can just push hard on the door and it opens, no need to use the key. I also smell urine inside the entry way and steps. I think a homeless person may know the door is broken and be entering. "","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37186","activity_ticket_id":"39102","ticket_reference":"HDT40183","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"loss of water ","ticket_address_1":"Flat 7","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46565","activity_notes":"Can you please arrange for an engineer to investigate the loss of hot water ASAP.Please reply back to all with the appointment.","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37187","activity_ticket_id":"39069","ticket_reference":"HDT40150","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works ","ticket_address_1":"27a Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46566","activity_notes":"-Removal & Disposal of shoe rack cabinet in entrance hallway-Making good of holes in walls throughout property where TV brackets or wall hanging have been installed.-X2 Broken wall lights in stairwell-Removal & Disposal of cabinet kitchenWe also need the following carried out please:-Redecoration to all walls, ceilings and woodwork throughout the property (full redec)-Flooring to be sanded and varnished on top floor (kitchen \/living room area)-Sliding door requires adjusting-Electrical wall socket to be re-attached-Entrance Hallway lights not working","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 10:25 (sandra)<\/b>Tenant moves in on 15th. clean on the 14th.vacant <\/p>

03\/10\/2018 11:08 (sandra)<\/b>property vacant keys from 7 dials <\/p>

03\/10\/2018 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

03\/10\/2018 16:18 (sandra)<\/b>Replace 2 faulty diver units to downlights in hallway ground floor Replace blown lamps in 3 lights hallway ground floor Replace various blown lamps Refix socket to wall 2nd floor room Order 2 new wall lights for hallway. Due in at Ryness early next week <\/p>

03\/10\/2018 16:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2018 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37188","activity_ticket_id":"39069","ticket_reference":"HDT40150","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works ","ticket_address_1":"27a Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46567","activity_notes":"-Removal & Disposal of shoe rack cabinet in entrance hallway-Making good of holes in walls throughout property where TV brackets or wall hanging have been installed.-X2 Broken wall lights in stairwell-Removal & Disposal of cabinet kitchenWe also need the following carried out please:-Redecoration to all walls, ceilings and woodwork throughout the property (full redec)-Flooring to be sanded and varnished on top floor (kitchen \/living room area)-Sliding door requires adjusting-Electrical wall socket to be re-attached-Entrance Hallway lights not working","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 10:25 (sandra)<\/b>Tenant moves in on 15th. clean on the 14th.vacant <\/p>

03\/10\/2018 11:08 (sandra)<\/b>property vacant keys from 7 dials <\/p>

03\/10\/2018 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

03\/10\/2018 16:18 (sandra)<\/b>Replace 2 faulty diver units to downlights in hallway ground floor Replace blown lamps in 3 lights hallway ground floor Replace various blown lamps Refix socket to wall 2nd floor room Order 2 new wall lights for hallway. Due in at Ryness early next week <\/p>

03\/10\/2018 16:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2018 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37189","activity_ticket_id":"39110","ticket_reference":"HDT40191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle ","ticket_address_1":"Flat 1","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46568","activity_notes":"Please raise a work order for Reddan to attend site to reinstate door handle.Reddan, please liaise with tenant - Fifi for access.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:07 (sandra)<\/b>door handle cannot be repaired due to the amount of screw holes in the door. Sourcing handle<\/p>

18\/10\/2018 15:15 (jan)<\/b>Dave trying to source a plate for the door<\/p>

22\/11\/2018 11:11 (sandra )<\/b>(Ticket Closed)<\/p>

18\/03\/2019 16:20 (jan)<\/b>Email for access tomorrow am, 19th March<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37190","activity_ticket_id":"39111","ticket_reference":"HDT40192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"black plinth","ticket_address_1":"32a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46569","activity_notes":"Please raise a work order for Reddan to replace chipped wooden plinth using the same black tiles as the existing.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:07 (sandra)<\/b>to be booked in <\/p>

09\/10\/2018 15:42 (jane)<\/b>Attended and found the plinth section required is of a black marble which I think would need to be made as a special order, could we get Michael to take a look and make a decision on how to go forward with this one<\/p>

19\/12\/2018 09:12 (sandra)<\/b>sample of tile area taken in wood and left in reception for MR<\/p>

18\/01\/2019 15:20 (sandra)<\/b>Booked for Monday 21st<\/p>

22\/01\/2019 10:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37191","activity_ticket_id":"39112","ticket_reference":"HDT40193","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door keeps jamming ","ticket_address_1":"Block D","ticket_address_2":"17 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46570","activity_notes":"Door keeps getting jammed. Can enginners attend please as this is causing issues with mice and smells. ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37192","activity_ticket_id":"39113","ticket_reference":"HDT40194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of old signage","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46571","activity_notes":"Please raise a work order for Reddan to remove old signages (see pics) and make good\/fill any holes on marble pillar.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37193","activity_ticket_id":"39114","ticket_reference":"HDT40195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorating","ticket_address_1":"Flat 6","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/18","activity_end":"2018-10-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46572","activity_notes":"Reddan left this after it repaired the shower instead of making good the wall. Can they please go back to correct this? While there can they also install blind hooks, replace mastic in shower and touch up the paint around the sink","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:57 (sandra)<\/b>blind hooks are on order <\/p>

08\/10\/2018 16:52 (jan)<\/b>To client for access details<\/p>

15\/10\/2018 11:31 (jan)<\/b>Email for access next Tuesday, 23rd Oct at 8am<\/p>

15\/10\/2018 13:06 (jan)<\/b>Booked for Friday, 19th Oct at 8am. Tenant to provide access<\/p>

19\/10\/2018 16:03 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2018 12:18 (jan)<\/b>Iain to fit shower screen seal today between 1 and 2pm<\/p>

05\/11\/2018 12:31 (jan)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37194","activity_ticket_id":"39114","ticket_reference":"HDT40195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorating","ticket_address_1":"Flat 6","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46573","activity_notes":"Reddan left this after it repaired the shower instead of making good the wall. Can they please go back to correct this? While there can they also install blind hooks, replace mastic in shower and touch up the paint around the sink","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:57 (sandra)<\/b>blind hooks are on order <\/p>

08\/10\/2018 16:52 (jan)<\/b>To client for access details<\/p>

15\/10\/2018 11:31 (jan)<\/b>Email for access next Tuesday, 23rd Oct at 8am<\/p>

15\/10\/2018 13:06 (jan)<\/b>Booked for Friday, 19th Oct at 8am. Tenant to provide access<\/p>

19\/10\/2018 16:03 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2018 12:18 (jan)<\/b>Iain to fit shower screen seal today between 1 and 2pm<\/p>

05\/11\/2018 12:31 (jan)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37195","activity_ticket_id":"39115","ticket_reference":"HDT40196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/18","activity_end":"2018-10-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46574","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:58 (sandra)<\/b>awaiting access <\/p>

05\/10\/2018 15:59 (sandra)<\/b>Booked for Thursday 11th with keys. awaiting confirmation <\/p>

08\/10\/2018 09:53 (jan)<\/b>Booked for 11th Oct with keys<\/p>

08\/10\/2018 10:11 (jan)<\/b>Booked for Thursday, 11th Oct between 8 and 10am. Tenant to provide access<\/p>

19\/10\/2018 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37196","activity_ticket_id":"39116","ticket_reference":"HDT40197","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/18","activity_end":"2018-10-18 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46575","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:41 (sandra)<\/b>Thursday 18th keys <\/p>

22\/10\/2018 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37197","activity_ticket_id":"39118","ticket_reference":"HDT40199","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46576","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:40 (sandra)<\/b>Thursday 18th keys <\/p>

19\/10\/2018 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37198","activity_ticket_id":"39119","ticket_reference":"HDT40200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46577","activity_notes":"Gas Safety Inspeciton ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:41 (sandra)<\/b>Thursday 18th keys <\/p>

19\/10\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37199","activity_ticket_id":"39120","ticket_reference":"HDT40201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46578","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:40 (sandra)<\/b>Thursday 18th keys <\/p>

19\/10\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37200","activity_ticket_id":"39121","ticket_reference":"HDT40202","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46579","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:40 (sandra)<\/b>Thursday 18th keys <\/p>

04\/10\/2018 10:40 (sandra)<\/b>Thursday 18th keys <\/p>

19\/10\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37201","activity_ticket_id":"39122","ticket_reference":"HDT40203","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46580","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:40 (sandra)<\/b>friday 19th keys <\/p>

22\/10\/2018 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37202","activity_ticket_id":"39123","ticket_reference":"HDT40204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 10","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/18","activity_end":"2018-10-03 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46581","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:39 (sandra)<\/b>friday 19th keys <\/p>

22\/10\/2018 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37203","activity_ticket_id":"39124","ticket_reference":"HDT40205","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/18","activity_end":"2018-10-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46582","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:39 (sandra)<\/b>friday 19th keys <\/p>

08\/10\/2018 10:27 (jan)<\/b>Booked for Thursday, 11th Oct between 9 and 11am. Tenant will provide access<\/p>

22\/10\/2018 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37204","activity_ticket_id":"39125","ticket_reference":"HDT40206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/18","activity_end":"2018-10-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46583","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:39 (sandra)<\/b>thursday 18th keys <\/p>

19\/10\/2018 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37205","activity_ticket_id":"39126","ticket_reference":"HDT40207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/18","activity_end":"2018-10-19 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46584","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:39 (sandra)<\/b>friday 19th keys <\/p>

22\/10\/2018 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37206","activity_ticket_id":"39127","ticket_reference":"HDT40208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/18","activity_end":"2018-10-19 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46585","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:38 (sandra)<\/b>Friday 19th keys <\/p>

22\/10\/2018 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37207","activity_ticket_id":"39128","ticket_reference":"HDT40209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 13","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/18","activity_end":"2018-10-19 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46586","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:38 (sandra)<\/b>Friday 19th keys<\/p>

22\/10\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37208","activity_ticket_id":"39129","ticket_reference":"HDT40210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 14","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/18","activity_end":"2018-10-19 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46587","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:38 (sandra)<\/b>keys Friday 19th<\/p>

22\/10\/2018 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37209","activity_ticket_id":"39130","ticket_reference":"HDT40211","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"CCTV signange","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"04\/10\/18","activity_end":"2018-10-04 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46588","activity_notes":"Please raise a work order for Reddan to provide and install 4- CCTV signage.Reddan, please check with Lilian on the signage locations.","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 10:26 (sandra)<\/b>signs on order <\/p>

09\/10\/2018 11:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37210","activity_ticket_id":"39131","ticket_reference":"HDT40212","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp, decking and flooring ","ticket_address_1":"Flat B","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/10\/18","activity_end":"2018-10-04 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46589","activity_notes":"Can we please raise a job to Investigate damp upstairs by left hand terrace doorImprove decking , can it be sanded and treated? Definitely front deck please also assess back oneReplace bathroom floor downstairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 15:31 (jan)<\/b>Email for access Thursday, 18th to take a look at the decking<\/p>

16\/10\/2018 14:44 (jan)<\/b>Booked for Thursday with keys<\/p>

18\/10\/2018 16:05 (sandra)<\/b>Complete, lifted sections of decking,made a repair, flushed away all debris trapped underneath, reinstated decking,and pressure washed top of decking to front of property and decking to rear of property. <\/p>

24\/10\/2018 10:36 (sandra)<\/b>waiting on samples to be collected from supplier <\/p>

06\/12\/2018 11:57 (sandra)<\/b>waiting on client to choose samples <\/p>

25\/02\/2019 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37211","activity_ticket_id":"39131","ticket_reference":"HDT40212","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp, decking and flooring ","ticket_address_1":"Flat B","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/18","activity_end":"2018-10-18 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46590","activity_notes":"Can we please raise a job to Investigate damp upstairs by left hand terrace doorImprove decking , can it be sanded and treated? Definitely front deck please also assess back oneReplace bathroom floor downstairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 15:31 (jan)<\/b>Email for access Thursday, 18th to take a look at the decking<\/p>

16\/10\/2018 14:44 (jan)<\/b>Booked for Thursday with keys<\/p>

18\/10\/2018 16:05 (sandra)<\/b>Complete, lifted sections of decking,made a repair, flushed away all debris trapped underneath, reinstated decking,and pressure washed top of decking to front of property and decking to rear of property. <\/p>

24\/10\/2018 10:36 (sandra)<\/b>waiting on samples to be collected from supplier <\/p>

06\/12\/2018 11:57 (sandra)<\/b>waiting on client to choose samples <\/p>

25\/02\/2019 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37212","activity_ticket_id":"39132","ticket_reference":"HDT40213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"Flat 2","ticket_address_2":"43a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/18","activity_end":"2018-10-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46591","activity_notes":"In Flat 2 - one of the bulbs needs replacing on the bathroom mirror lightingPlease give Clarendons 24 Hour Notice","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 15:35 (sandra)<\/b>emailed carol for access on Monday at 2 pm<\/p>

04\/10\/2018 16:10 (sandra)<\/b>Monday with keys <\/p>

08\/10\/2018 12:01 (jane)<\/b>Order replacement bathroom mirror light fitting <\/p>

10\/10\/2018 13:50 (jan)<\/b>Email for access Thursday pm, 11th Oct<\/p>

10\/10\/2018 14:14 (jan)<\/b>Email to book for Monday between 12 and 2pm<\/p>

10\/10\/2018 15:53 (jan)<\/b>Booked for 15th Oct with keys<\/p>

17\/10\/2018 08:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37213","activity_ticket_id":"39134","ticket_reference":"HDT40215","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"leaking toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9JA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/10\/18","activity_end":"2018-10-04 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46592","activity_notes":"Please could a plumber attend site ASAP. Water is leaking from rear of the 2nd Ladies WC on our 1st Floor. ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 12:48 (sandra)<\/b>Parts to be ordered<\/p>

12\/10\/2018 12:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37214","activity_ticket_id":"39135","ticket_reference":"HDT40216","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak from pipework in Flat 1","ticket_address_1":"Flat 1","ticket_address_2":"19-21 Wimpole Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/18","activity_end":"2018-10-04 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46593","activity_notes":"leak from pipeworkPorter 07913504953","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 09:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37215","activity_ticket_id":"39133","ticket_reference":"HDT40214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mastic ","ticket_address_1":"Flat 1","ticket_address_2":"43a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/18","activity_end":"2018-10-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46594","activity_notes":"In Flat 1 - the mastic needs replacing in the shower.Please give Clarendons 24 Hour Notice","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2018 15:34 (sandra)<\/b>emailed Carol for access on Tuesday 9th <\/p>

04\/10\/2018 16:09 (sandra)<\/b>TUESDAY CLARENDON FOR ACCESS 9 - 11 AM<\/p>

09\/10\/2018 15:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37216","activity_ticket_id":"39136","ticket_reference":"HDT40217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher has stopped ","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"04\/10\/18","activity_end":"2018-10-04 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46595","activity_notes":"The dishwasher has stopped working.tenants number is 07850 757858","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:00 (sandra)<\/b>booked with tenant <\/p>

10\/10\/2018 15:41 (jan)<\/b>Access with keys<\/p>

15\/10\/2018 12:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37217","activity_ticket_id":"39137","ticket_reference":"HDT40218","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"external lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/18","activity_end":"2018-10-04 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46596","activity_notes":"Please arrange for an engineer to attend to St Martins courtyard to replace few external lights. Please see the below list of lights that need replacing :13-floor lights (Slingsby walkway )1 spotlight (above & other stories retail unit)1 wall light (above & other stories retail unit)1 wall light (above Yotopia)1 wall light (above management door \/Relax archway )1 ceiling light ( Relax archway)1 floodlight (Jamies restaurant \/ PZ Cussons )1 external light (above Wellington court )4 lights (above Bills )2 lights above (Jamie's archway)","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:05 (sandra)<\/b>booked for Monday 15th <\/p>

16\/10\/2018 11:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37218","activity_ticket_id":"39138","ticket_reference":"HDT40219","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"heating not working ","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/18","activity_end":"2018-10-04 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46597","activity_notes":"heating not working Tenants details for the engineer are kalkanbelis@gmail.comYes Tenant will be home from 3pm on Friday and will give access. ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:51 (sandra)<\/b>please attend after 3pm on Friday <\/p>

09\/10\/2018 16:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37219","activity_ticket_id":"39139","ticket_reference":"HDT40220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom is not working ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/10\/18","activity_end":"2018-10-04 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46598","activity_notes":"intercom is not working ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37220","activity_ticket_id":"39140","ticket_reference":"HDT40221","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"back door extractor fan ","ticket_address_1":"72 shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/18","activity_end":"2018-10-05 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46599","activity_notes":"Please attend site to investigate an issue with the back door extractor fan. Site contact is Diyu: 0777588 8868.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37222","activity_ticket_id":"39141","ticket_reference":"HDT40222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace lamps in common parts ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/18","activity_end":"2018-10-05 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46601","activity_notes":"replace lamps in common parts ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37223","activity_ticket_id":"39142","ticket_reference":"HDT40223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"en-suite tap not working ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/18","activity_end":"2018-10-05 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46602","activity_notes":"Marcish - 07480471250 called to say that the tap in the en-suite is not working. Please can you sendan engineer to investigate and repair.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 12:11 (sandra)<\/b>emailed for Flat number <\/p>

05\/10\/2018 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37224","activity_ticket_id":"39143","ticket_reference":"HDT40224","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"hand basin","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/18","activity_end":"2018-10-05 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46603","activity_notes":"the plug in the hand basin in the ladies toilet on the 3rd floor is stuck and the water isonly draining away slowly.whilst there can you check the same toilets on the 2rd floor as they do not flush properly all the timeand keep getting blocked.","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 11:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37225","activity_ticket_id":"39144","ticket_reference":"HDT40225","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"toilet blocked ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/18","activity_end":"2018-10-05 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46604","activity_notes":"toilet has become blocked after fitting the new macerator ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37226","activity_ticket_id":"39145","ticket_reference":"HDT40226","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge broken ","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/10\/18","activity_end":"2018-10-05 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46605","activity_notes":"I am Phillip Springford from 35 Catherine Street WC2B 5JT and I am e-mailing to enquire about the status of the new fridge. As Angela must have informed you we have not been able to use the fridge due to the putrid smell for two weeks now and we would like to be assured that the matter is being resolved as swiftly as possible. Every day that goes by both Pablo and I are being forced to eat out.Please let us know what is going on. Angela confirmed to me that she would ask you to give us a call - my number is 07725858166.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37228","activity_ticket_id":"39146","ticket_reference":"HDT40227","ticket_client":"2023","client_name":"GVA","ticket_title":"JH\/JH\/12471 - 45 Charles Street, London, W1 - 22nd October ","ticket_address_1":"45 Charles Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/18","activity_end":"2018-10-05 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46607","activity_notes":"Locks changes and keys ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 11:23 (jane)<\/b>Keys handed to GVA, they will inform us when we can fit the new locks <\/p>

15\/10\/2018 12:13 (jane)<\/b>Provisionally booked for Wednesday 17th October <\/p>

17\/10\/2018 10:49 (jane)<\/b>Requested if locks can be changed on Monday 22nd October in the morning <\/p>

26\/10\/2018 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37229","activity_ticket_id":"39147","ticket_reference":"HDT40228","ticket_client":"2023","client_name":"GVA","ticket_title":"front door key","ticket_address_1":"office 4.2","ticket_address_2":"48 Charles Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/18","activity_end":"2018-10-05 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46608","activity_notes":"Please can you release the front door key T40A and code C5084Y to Reddan Monday. ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37230","activity_ticket_id":"39069","ticket_reference":"HDT40150","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works ","ticket_address_1":"27a Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/18","activity_end":"2018-10-05 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46609","activity_notes":"-Removal & Disposal of shoe rack cabinet in entrance hallway-Making good of holes in walls throughout property where TV brackets or wall hanging have been installed.-X2 Broken wall lights in stairwell-Removal & Disposal of cabinet kitchenWe also need the following carried out please:-Redecoration to all walls, ceilings and woodwork throughout the property (full redec)-Flooring to be sanded and varnished on top floor (kitchen \/living room area)-Sliding door requires adjusting-Electrical wall socket to be re-attached-Entrance Hallway lights not working","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 10:25 (sandra)<\/b>Tenant moves in on 15th. clean on the 14th.vacant <\/p>

03\/10\/2018 11:08 (sandra)<\/b>property vacant keys from 7 dials <\/p>

03\/10\/2018 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

03\/10\/2018 16:18 (sandra)<\/b>Replace 2 faulty diver units to downlights in hallway ground floor Replace blown lamps in 3 lights hallway ground floor Replace various blown lamps Refix socket to wall 2nd floor room Order 2 new wall lights for hallway. Due in at Ryness early next week <\/p>

03\/10\/2018 16:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2018 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37231","activity_ticket_id":"39137","ticket_reference":"HDT40218","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"external lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/18","activity_end":"2018-10-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46610","activity_notes":"Please arrange for an engineer to attend to St Martins courtyard to replace few external lights. Please see the below list of lights that need replacing :13-floor lights (Slingsby walkway )1 spotlight (above & other stories retail unit)1 wall light (above & other stories retail unit)1 wall light (above Yotopia)1 wall light (above management door \/Relax archway )1 ceiling light ( Relax archway)1 floodlight (Jamies restaurant \/ PZ Cussons )1 external light (above Wellington court )4 lights (above Bills )2 lights above (Jamie's archway)","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:05 (sandra)<\/b>booked for Monday 15th <\/p>

16\/10\/2018 11:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37234","activity_ticket_id":"39148","ticket_reference":"HDT40229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12466 - 40-42 William IV Street ","ticket_address_1":"40-42 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"05\/10\/18","activity_end":"2018-10-05 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46613","activity_notes":"Various Works ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37235","activity_ticket_id":"39077","ticket_reference":"HDT40158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"24 Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/18","activity_end":"2018-10-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46614","activity_notes":"Please raise a work order for Reddan to attend to check on the below:Tenant reported:- Leak from shower cubicle \/ condensation- lights not working properly.Reddan, please liaise with tenant Elane - 07915 021683 for access.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:03 (sandra)<\/b>to be booked in <\/p>

05\/10\/2018 16:05 (sandra)<\/b>Emailed for Wednesday 10th <\/p>

08\/10\/2018 13:27 (jan)<\/b>Booked for Wednesday, 10th Oct. Access via tenant<\/p>

10\/10\/2018 14:39 (jane )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 15:43 (jan)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2018 10:47 (jan)<\/b>Email for access Wednesday pm, 24th Oct<\/p>

25\/10\/2018 16:19 (jan)<\/b>Email to reschedule for Friday am, 26th Oct<\/p>

25\/10\/2018 16:53 (jan)<\/b>Booked for Friday, 26th after 10am, access via tenant<\/p>

26\/10\/2018 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37236","activity_ticket_id":"39149","ticket_reference":"HDT40230","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"electrical testing ","ticket_address_1":"Farm Street Inns","ticket_address_2":"Sands End, 135-137 Stephendale Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"12\/10\/18","activity_end":"2018-10-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46615","activity_notes":"Carry out Annual 80% Visual and 20% testing of electrical fixed wiring installation. Upload certificate onto BlueBee when complete, and upload any remedial works as a quote.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:51 (sandra)<\/b>waiting on uplift to be approved <\/p>

17\/10\/2018 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37237","activity_ticket_id":"39150","ticket_reference":"HDT40231","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12474 - Newport Sandringham, London, W1","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/18","activity_end":"2018-10-08 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46616","activity_notes":"Rectify damaged door catch on double fire doors near Veolia's storage area","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37238","activity_ticket_id":"39151","ticket_reference":"HDT40232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lion lights","ticket_address_1":"66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/18","activity_end":"2018-10-08 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46617","activity_notes":"Please raise a work order for Reddan to check the timer \/ faults on the Lion Lights.The lights are not lighted.Reddan, Can Alan attend please.","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 15:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37239","activity_ticket_id":"39152","ticket_reference":"HDT40233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/18","activity_end":"2018-10-08 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46618","activity_notes":"Ive tried to turn on the heating a few times at flat 2.1, 4A Rupert Court but it doesnt seem to work. Taps is broken in the kitchen and a toilet seat in master bathroom.Please arrange ASAP, I can come back anytime should you not have the keys. Its very cold. ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 11:47 (jane)<\/b>Made temp repair to tap, repaired toilet seat, addressed various central heating issues.Replacement tap to be sourced<\/p>

16\/10\/2018 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37240","activity_ticket_id":"39152","ticket_reference":"HDT40233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46619","activity_notes":"Ive tried to turn on the heating a few times at flat 2.1, 4A Rupert Court but it doesnt seem to work. Taps is broken in the kitchen and a toilet seat in master bathroom.Please arrange ASAP, I can come back anytime should you not have the keys. Its very cold. ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 11:47 (jane)<\/b>Made temp repair to tap, repaired toilet seat, addressed various central heating issues.Replacement tap to be sourced<\/p>

16\/10\/2018 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37241","activity_ticket_id":"39153","ticket_reference":"HDT40234","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light lamp","ticket_address_1":"55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/18","activity_end":"2018-10-08 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46620","activity_notes":"Please raise a work order for Reddan to attend to replace the first light lamp on the right as you enter the walk way.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 16:19 (sandra)<\/b>fitting on order - 4 weeks <\/p>

26\/11\/2018 15:15 (sandra)<\/b>to be done this week <\/p>

18\/12\/2018 08:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37243","activity_ticket_id":"39154","ticket_reference":"HDT40235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Low pressure on boiler ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/18","activity_end":"2018-10-07 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46622","activity_notes":"Emergency call-out - Low pressure on boiler ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 10:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37244","activity_ticket_id":"39155","ticket_reference":"HDT40236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT40235 Follow-Up -Emergency call-out - Low pressure on boiler ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/18","activity_end":"2018-10-18 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46623","activity_notes":"HDT40235 Follow-Up - Emergency call-out - Low pressure on boiler ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 11:03 (jan)<\/b>Email to client for access today between 2 and 4pm<\/p>

16\/10\/2018 10:44 (jane)<\/b>Temporary repair completed, need to return <\/p>

17\/10\/2018 11:47 (jan)<\/b>Email to client for access tomorrow, 18th<\/p>

17\/10\/2018 11:53 (jan)<\/b>Booked for Thursday, 18th with keys<\/p>

23\/10\/2018 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37245","activity_ticket_id":"39156","ticket_reference":"HDT40237","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Emergency call-out - Toilet blocked ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/18","activity_end":"2018-10-08 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46624","activity_notes":"Emergency call-out - Toilet blocked ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 10:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37246","activity_ticket_id":"39158","ticket_reference":"HDT40239","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water or heating","ticket_address_1":"Flat 3, 32-34 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/18","activity_end":"2018-10-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46625","activity_notes":"Tenant in Flat 3 has called to report they have no hot water or heating, please send an engineer to site to investigate.Contact is Benjamin Boss on 07711 915 299","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37247","activity_ticket_id":"39159","ticket_reference":"HDT40240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door","ticket_address_1":"21A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/10\/18","activity_end":"2018-10-08 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46626","activity_notes":"Please raise a work order for Reddan to decorate the main door.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:52 (sandra)<\/b>to be booked in <\/p>

12\/11\/2018 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37249","activity_ticket_id":"39157","ticket_reference":"HDT40238","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"HDT40237 Follow-Up -Emergency call-out - Toilet blocked ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/10\/18","activity_end":"2018-10-08 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46628","activity_notes":"HDT40237 Follow-Up - Emergency call-out - Toilet blocked ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 10:02 (jane )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 11:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2018 11:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37252","activity_ticket_id":"39160","ticket_reference":"HDT40241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting issue to the common parts ","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/18","activity_end":"2018-10-08 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46631","activity_notes":"Lighting issue to the common parts ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 15:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37253","activity_ticket_id":"39161","ticket_reference":"HDT40242","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone","ticket_address_1":"5A Rupert Court - site office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/10\/18","activity_end":"2018-10-08 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46632","activity_notes":"Please raise a work order for Reddan to check on the main entry phone.Our fobs did not work on the 1st entry phone(main) but it works on the 2nd entry phone.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37254","activity_ticket_id":"39162","ticket_reference":"HDT40243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating - after 23rd NOVEMBER","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/10\/18","activity_end":"2018-10-08 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46633","activity_notes":"There is a stained ceiling and this is an old leak which will require decorating.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 12:02 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 13:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/11\/2018 17:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37256","activity_ticket_id":"39163","ticket_reference":"HDT40244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12477 - Flat 5, 35 Catherine Street","ticket_address_1":"Flat 5, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/18","activity_end":"2018-10-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46635","activity_notes":"To disconnect and remove existing fridge freezer and dispose of correctly at waste transfer site.To supply and fit new integrated Bosch fridge freezer, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 15:33 (jane)<\/b>Lead-time - 4 to 5 days <\/p>

15\/10\/2018 15:51 (jan)<\/b>Email for access Tues, 16th Oct late morning<\/p>

15\/10\/2018 16:22 (jan)<\/b>Booked for Tuesday am, 16th Oct, tenant to provide access<\/p>

16\/10\/2018 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37257","activity_ticket_id":"39164","ticket_reference":"HDT40245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilets","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/10\/18","activity_end":"2018-10-08 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46636","activity_notes":"Weve got some issues with the toilets on the 1st and 2nd floor. 1st floor toilets the code doesnt seem to be working so currently no one can get into the male\/female toilets. Second floor male toilets the door closer seems to have either loosened or broken so the door stays open and when pulled to close, it slams shut. The access panel also seems to have come away from the wall. Could you please arrange for these to be attended to.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 13:56 (jan)<\/b>New door closer required for 2nd floor<\/p>

12\/10\/2018 11:27 (jane)<\/b>Eased and adjusted door closers to 2nd and 3rd floor toilets. Refixed access panel in 2nd floor toilet.<\/p>

17\/10\/2018 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37258","activity_ticket_id":"39165","ticket_reference":"HDT40246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker hood lights","ticket_address_1":"Apt 8, Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/18","activity_end":"2018-10-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46637","activity_notes":"The cooker hood light\/s are not working in the above apartment. We have tried replacing the bulb\/s but this has made no difference. Can you arrange an electrician to attend please?","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 15:55 (jan)<\/b>Email for access Wednesday morning, 10th Oct<\/p>

08\/10\/2018 16:05 (jan)<\/b>Booked for Wednesday, 10th Oct with keys<\/p>

10\/10\/2018 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37259","activity_ticket_id":"39166","ticket_reference":"HDT40247","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Flooring issue","ticket_address_1":"Flat 3, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/18","activity_end":"2018-10-08 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46638","activity_notes":"A couple of months ago, the wood at the entrance door expanded and cracked. Please see picture attachedIt doesnt bother us on a day to day basis and no need to fix it straight away if you dont want to, as we can still close \/ open the door normally. I just wanted to notify you about the crackmailto:ninarigler@hotmail.co.uk","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 16:03 (jan)<\/b>Email to tenant for access tomorrow, 9th Oct<\/p>

09\/10\/2018 12:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37260","activity_ticket_id":"39167","ticket_reference":"HDT40248","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Heating light","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"11\/10\/18","activity_end":"2018-10-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46639","activity_notes":"The heating light inside the lift is not working. Potential issues with cold food will arise if we don't fix it","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:33 (jan)<\/b>Booked for Thursday at 9am<\/p>

12\/10\/2018 09:13 (jane)<\/b>attended the call out and investigated the faulty heating light. The fault was a broken lamp, we have ordered a replacement which is delivered this evening with Marc re-attending tomorrow to install.<\/p>

12\/10\/2018 10:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37261","activity_ticket_id":"39168","ticket_reference":"HDT40249","ticket_client":"2023","client_name":"GVA","ticket_title":"JH\/JH\/12478 - 48 Charles Street ","ticket_address_1":"48 Charles Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/18","activity_end":"2018-10-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46640","activity_notes":"To allow to attend the above site with all necessary plant and materials, gain access to roof area from top floor tenants demise.To carry out all necessary preparation works to flat roof, apply primer\/stabilizer to entire area.Supply and install 2 part roof-lock waterproofing system Remove all builders rubbish on completion ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 08:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37262","activity_ticket_id":"39169","ticket_reference":"HDT40250","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Gas leak ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/18","activity_end":"2018-10-08 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46641","activity_notes":"Emergency] call-out - gas leak ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 09:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37263","activity_ticket_id":"39171","ticket_reference":"HDT40252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ground floor lights","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/18","activity_end":"2018-10-09 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46642","activity_notes":"Please attend site to check the ground floor lights in entrance, reports that they are not working. ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 10:32 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37264","activity_ticket_id":"39172","ticket_reference":"HDT40253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Outside light","ticket_address_1":"31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/18","activity_end":"2018-10-09 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46643","activity_notes":"Please raise a work order for Reddan to replace lamp to outside light as per below.The outside light is not working.Would be great if we got a new bulb particular as winter is approaching.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37266","activity_ticket_id":"39169","ticket_reference":"HDT40250","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Gas leak ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/18","activity_end":"2018-10-09 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46645","activity_notes":"Emergency] call-out - gas leak ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 09:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37267","activity_ticket_id":"39138","ticket_reference":"HDT40219","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"heating not working ","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/18","activity_end":"2018-10-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46646","activity_notes":"heating not working Tenants details for the engineer are kalkanbelis@gmail.comYes Tenant will be home from 3pm on Friday and will give access. ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:51 (sandra)<\/b>please attend after 3pm on Friday <\/p>

09\/10\/2018 16:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37269","activity_ticket_id":"39173","ticket_reference":"HDT40254","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"staircase handle ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/18","activity_end":"2018-10-09 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46648","activity_notes":"Please arrange for an engineer to attend to 27 Slingsby place to fix a broken staircase handle (stairs leading to the management suite).Please advise the engineer to collect the broken handle from the security room.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37271","activity_ticket_id":"39174","ticket_reference":"HDT40255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Central heating","ticket_address_1":"Flat 2, 36 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/18","activity_end":"2018-10-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46650","activity_notes":"Please attend flat 2, 36 Tavistock St to investigate and repair the central heating. The pump has frozen and as a result the building is too cold. Tenant's details are as follows: Colin Keane - 0781 254 2898.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 12:19 (jane)<\/b>Gas safe engineer needs to return, as issue with the pump<\/p>

16\/10\/2018 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37272","activity_ticket_id":"39175","ticket_reference":"HDT40256","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Towel Rail","ticket_address_1":"Apt 5, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/18","activity_end":"2018-10-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46651","activity_notes":"The tower rail in apartment 5 is not working. We tried to get it fixed yesterday but its still not heating up.Can you please send someone today?","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 16:49 (jane)<\/b>Fault found to be element in towel rail, ordered replacement element <\/p>

12\/10\/2018 09:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37274","activity_ticket_id":"39176","ticket_reference":"HDT40257","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door plate","ticket_address_1":"80 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/18","activity_end":"2018-10-09 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46653","activity_notes":"Please attend site to extend the existing door plate.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 08:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37275","activity_ticket_id":"39177","ticket_reference":"HDT40258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 Alarm","ticket_address_1":"Flat 1, 21a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/18","activity_end":"2018-10-09 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46654","activity_notes":"The CO2 alarm in my kitchen\/living room is either broken or rhe battery is dead because it's beeping. I cannot seem to open it myself. Could you send someone over asap to fix it?","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 16:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37276","activity_ticket_id":"39178","ticket_reference":"HDT40259","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Loft ceiling","ticket_address_1":"Sands End, 135-137 Stephendale Rd","ticket_address_2":"Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/18","activity_end":"2018-10-09 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46655","activity_notes":"Loft ceiling has fallen through which needs replastering and recovering","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 11:40 (jane)<\/b>Loft ceiling has been repaired and re-plasterboarded Awaiting redecoration works <\/p>

14\/11\/2018 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37277","activity_ticket_id":"39108","ticket_reference":"HDT40189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head\/blind hooks","ticket_address_1":"Flat 7","ticket_address_2":"55-56 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46656","activity_notes":"Repair the large shower head fixture as it does not workInstall blind hooks Check CO2 monitor as could not reach it Please confirm appointment to eloise.bond@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:31 (jane)<\/b>Blind hooks fitted <\/p>

12\/10\/2018 13:13 (jan)<\/b>Email for access Tuesday am, 16th Oct<\/p>

12\/10\/2018 13:37 (jan)<\/b>Booked for Tuesday am, 16th Oct with keys<\/p>

18\/10\/2018 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37278","activity_ticket_id":"39179","ticket_reference":"HDT40260","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet broken","ticket_address_1":"77-78 St Martins's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/18","activity_end":"2018-10-09 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46657","activity_notes":"Please attend number 77 as the second mens toilet has been reported as broken. It is just constantly trying to flush but doesnt fill up.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 10:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37279","activity_ticket_id":"39180","ticket_reference":"HDT40261","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door","ticket_address_1":"15\/16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/18","activity_end":"2018-10-09 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46658","activity_notes":"Please attend site as I received a call from Derrick in regards to the kitchen fire door in the basement being broken. Please send an engineer to site to investigate and repair problem. ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37280","activity_ticket_id":"39181","ticket_reference":"HDT40262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 26th OCTOBER","ticket_address_1":"Flat 2.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/18","activity_end":"2018-10-26 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46659","activity_notes":"Gas Safety inspection due to the below property. Can you please arrange date\/time (last week Oct) for attendance in order for me to request access.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:12 (jan)<\/b>Email for access 26th October<\/p>

16\/10\/2018 15:10 (jan)<\/b>Booked for 26th Oct with keys<\/p>

30\/10\/2018 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37281","activity_ticket_id":"39181","ticket_reference":"HDT40262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 26th OCTOBER","ticket_address_1":"Flat 2.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/18","activity_end":"2018-10-26 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46660","activity_notes":"Gas Safety inspection due to the below property. Can you please arrange date\/time (last week Oct) for attendance in order for me to request access.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:12 (jan)<\/b>Email for access 26th October<\/p>

16\/10\/2018 15:10 (jan)<\/b>Booked for 26th Oct with keys<\/p>

30\/10\/2018 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37282","activity_ticket_id":"39182","ticket_reference":"HDT40263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 16th OCTOBER","ticket_address_1":"Flat 3.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/18","activity_end":"2018-10-26 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46661","activity_notes":"Gas Safety inspection due to the below property. Can you please arrange date\/time (last week Oct) for attendance in order for me to request access.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:11 (jan)<\/b>Email for access 26th October<\/p>

16\/10\/2018 15:10 (jan)<\/b>Booked for 26th Oct with keys<\/p>

30\/10\/2018 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37283","activity_ticket_id":"39182","ticket_reference":"HDT40263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 16th OCTOBER","ticket_address_1":"Flat 3.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/18","activity_end":"2018-10-26 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46662","activity_notes":"Gas Safety inspection due to the below property. Can you please arrange date\/time (last week Oct) for attendance in order for me to request access.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:11 (jan)<\/b>Email for access 26th October<\/p>

16\/10\/2018 15:10 (jan)<\/b>Booked for 26th Oct with keys<\/p>

30\/10\/2018 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37284","activity_ticket_id":"39183","ticket_reference":"HDT40264","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 26th OCTOBER","ticket_address_1":"2\/3rd Floor Flat, 6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/18","activity_end":"2018-10-26 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46663","activity_notes":"Gas Safety inspection due to the below property. Can you please arrange date\/time (last week Oct) for attendance in order for me to request access.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:11 (jan)<\/b>Email for access 26th October<\/p>

16\/10\/2018 15:11 (jan)<\/b>Booked for 26th Oct with keys<\/p>

30\/10\/2018 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37285","activity_ticket_id":"39183","ticket_reference":"HDT40264","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 26th OCTOBER","ticket_address_1":"2\/3rd Floor Flat, 6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/18","activity_end":"2018-10-26 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46664","activity_notes":"Gas Safety inspection due to the below property. Can you please arrange date\/time (last week Oct) for attendance in order for me to request access.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:11 (jan)<\/b>Email for access 26th October<\/p>

16\/10\/2018 15:11 (jan)<\/b>Booked for 26th Oct with keys<\/p>

30\/10\/2018 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37286","activity_ticket_id":"39170","ticket_reference":"HDT40251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT40250 Follow-Up -Emergency call-out - Gas leak ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/18","activity_end":"2018-10-09 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46665","activity_notes":"HDT40250 Follow-Up - Emergency call-out - Gas leak ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 10:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37287","activity_ticket_id":"39184","ticket_reference":"HDT40265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To have keys cut ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/18","activity_end":"2018-10-09 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46666","activity_notes":"To have keys cut for the front door ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 14:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37288","activity_ticket_id":"39185","ticket_reference":"HDT40266","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"No hot water","ticket_address_1":"Thomas & Thomas Partners, ","ticket_address_2":"38a Monmouth St","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9EP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/18","activity_end":"2018-10-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46667","activity_notes":"Can someone come and check the boiler we have no hot water.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 11:43 (jan)<\/b>Scheduled for Thursday, 18th Oct<\/p>

31\/10\/2018 15:44 (jan)<\/b>Booked for Friday, 2nd Nov<\/p>

13\/11\/2018 10:28 (sandra )<\/b>(Ticket Closed)<\/p>

05\/12\/2018 10:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/12\/2018 10:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37289","activity_ticket_id":"39186","ticket_reference":"HDT40267","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/10\/18","activity_end":"2018-10-11 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46668","activity_notes":"To look at the floorboards and repair the leak damage inside Access via Clarendons Carol 01784 489 200","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 16:58 (jan)<\/b>Email for access to inspect Thurs, 11th Oct with a view to starting on Tues, 16th Oct<\/p>

10\/10\/2018 14:18 (jan)<\/b>Booked for Thurs, 11th Oct with keys<\/p>

11\/10\/2018 14:28 (jane)<\/b>Reported back findings to client with regards to the flooring <\/p>

12\/10\/2018 11:32 (jan)<\/b>Email for access Tues, 16th Oct at @ 9am<\/p>

16\/10\/2018 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37290","activity_ticket_id":"39187","ticket_reference":"HDT40268","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 4.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/10\/18","activity_end":"2018-10-09 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46669","activity_notes":"I seem to have a problem with the dishwasher as its washing with cold water only, on the control panel it looks like this.I tried turning it off at the mains for 5 mins then restarting it again and had the same problem ?debrabaileymansion@yahoo.co.uk","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 15:50 (jan)<\/b>Email to tenant for access on 12th Oct<\/p>

10\/10\/2018 11:45 (jan)<\/b>Booked for Friday between 12 and 4pm. Awaiting confirmation of access<\/p>

10\/10\/2018 12:56 (jan)<\/b>booked for 12th Oct between 12 and 4pm. Tenant will provide access<\/p>

16\/10\/2018 10:30 (jan)<\/b>Email to Repair Aid to proceed as quoted<\/p>

16\/10\/2018 11:19 (jane)<\/b>Heat pump on order <\/p>

16\/10\/2018 11:33 (jan)<\/b>Email to tenant for access Friday<\/p>

16\/10\/2018 16:01 (jan)<\/b>Booked for Friday, 19th between 10am and 2pm<\/p>

23\/10\/2018 11:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37291","activity_ticket_id":"39188","ticket_reference":"HDT40269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing properly","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46670","activity_notes":"Please raise a work order for Reddan to attend to repair or adjust the flush to the toilet that does not flush properly. Please enter with keys, but knock first.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 12:27 (jane)<\/b>New flush on order<\/p>

16\/10\/2018 10:07 (jane)<\/b>Parts are now in, to return<\/p>

17\/10\/2018 11:27 (jan)<\/b>Booked for Friday, 19th Oct with keys<\/p>

18\/10\/2018 15:48 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:45 (jan)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 09:47 (jan)<\/b>Email for access Wednesday am between 8 and 9am<\/p>

23\/10\/2018 11:27 (jan)<\/b>Booked for Wed, 24th Oct between 8 and 9am with keys<\/p>

29\/10\/2018 10:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2018 11:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/10\/2018 11:39 (sandra)<\/b>tenant still not happy with flush system <\/p>

06\/11\/2018 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37292","activity_ticket_id":"39189","ticket_reference":"HDT40270","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works - 23rd October ","ticket_address_1":"Flat 5, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/18","activity_end":"2018-10-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46671","activity_notes":"The problems are as follows:Living Room (Bedroom 1):-Curtains cannot be adjusted and they leak a lot of light in the morning Engineer to attend -2 ceiling lights lights do not light up Engineer to attendKitchen:-Ventilation system does not work; we are unable to turn it on Engineer to attend-Heating for the whole flat does not work; the heaters do not heat up even at max setting Engineer to attend-Lights above stove flicker Quote to be submitted-Some ceiling lights in the kitchen do not light up Engineer to attend-Cupboard door fallen off Engineer to attend-Washing machine does not dry clothes well Quote to be submitted -Not a problem, but does the dishwasher use dishwasher powder or tablets. Bedroom 2:-Some lights do not light up Quote to be submitted-Paint peeled off on the door Quote to be submitted Toilet 1:-Poor ventilation Quote to be submitted-Some paint is peeled off Quote to be submitted Corridor-Half of the lights do not light up Engineer to attend Master bedroom (Bedroom 3):-Curtains not working at all Engineer to attend-Three ceiling lights not working; is it possible to switch them to brighter bulbs or white bulbs? Engineer to attend Ensuite:-Toilet glass door not working (defect) Engineer to attend-Toilet hot\/cold water switch not working Engineer to attend","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 16:28 (jan)<\/b>Email for access next week<\/p>

16\/10\/2018 16:12 (jan)<\/b>Email for time slots next Tues\/Wed, 23rd or 24th Oct<\/p>

16\/10\/2018 16:59 (jan)<\/b>Booked for Tuesday, 23rd Oct. Tenant to provide access<\/p>

25\/10\/2018 11:05 (sandra)<\/b>This is major. List is endless and need responses to Items 1-4 1) Extractor cooker good not working, Broken and falling to bits. Needs new 2) Gas hob. Ignition not working and knob melted 3) Mushrooms growing in bathroom. Shower door leaking and tiles on wall are very loose and need removing and refixing 4) Ensuite bathroom. Thermostatic control valve is faulty and needs replacing. All perko door closes either need new or adjusting. Tenants complaining there slam shut and other tenants are also moaning 20 bulbs not working in flat Done some but need plenty more Dimmer knob needed Nothing wrong with the blinds but tenants complaining that let in too much light. Unable to do anything with these unless black out blinds are installed <\/p>

25\/10\/2018 15:53 (sandra)<\/b>Replaced 18 bulbs. 3 x 12v bulbs in bathroom 15 x GU 10 42.96 (Ryness account) 8.35 (Leyland account) <\/p>

26\/10\/2018 15:21 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 09:16 (sandra)<\/b>Returning tomorrow morning around 10.30 as need supplies.This is major. List is endless and need responses to Items 1-4 1) Extractor cooker good not working, Broken and falling to bits. Needs new 2) Gas hob. Ignition not working and knob melted 3) Mushrooms growing in bathroom. Shower door leaking and tiles on wall are very loose and need removing and refixing 4) Ensuite bathroom. Thermostatic control valve is faulty and needs replacing. All perko door closes either need new or adjusting. Tenants complaining there slam shut and other tenants are also moaning 20 bulbs not working in flat Done some but need plenty more Dimmer knob needed <\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37293","activity_ticket_id":"39190","ticket_reference":"HDT40271","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"No hot water or heating","ticket_address_1":"Flat 3, 69\/71 St Johns Wood, High St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/18","activity_end":"2018-10-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46672","activity_notes":"Following on from my conversation with Jan, please arrange for one of your engineers to attend tomorrow at the above flat where we have received a report that there is no hot water or heating. The pressure seems fine, but there is a leak.Please provide an indication on time you can attend tomorrow so I can let the tenant know for access. Thanks.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 16:38 (jan)<\/b>Booked for Wednesday, 10th Oct between 8 and 8.30am<\/p>

09\/10\/2018 16:39 (jan)<\/b>Booked for Wednesday, 10th Oct between 8 and 8.30am<\/p>

10\/10\/2018 12:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37295","activity_ticket_id":"39191","ticket_reference":"HDT40272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Units 14-15, Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/18","activity_end":"2018-10-09 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46674","activity_notes":"Please raise work order for Reddan for the following work.1- Unit 14 & 15 - Temporary Light Removal - Ground and Mezzanine Floor from Landlord Supply.2- Unit 13 - Reinstate power supply on Landlord Supply as all the unit (13, 14 & 15) on same Connection.Please arrange engineer attendance to carries out above mentioned work. Alan was on site earlier and is fully aware the Scope of Work.If you required any more information or clarification then please do not hesitate to contact me.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37296","activity_ticket_id":"39107","ticket_reference":"HDT40188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/10\/18","activity_end":"2018-10-09 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46675","activity_notes":"Can we please raise a job to Install blind hooks throughoutReplace bathroom floorInstall CO2 monitor Please arrange a time for the works with Gigi and Jonjong@gotadsl.co.ukgigiburgdorf@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2018 16:06 (sandra)<\/b>Jane is dealing with the floor<\/p>

09\/10\/2018 09:19 (jan)<\/b>Email to tenant for access today<\/p>

09\/10\/2018 15:51 (jane)<\/b>Supplied and fitted new blind hooks throughout and supplied and fitted new C02 alarm <\/p>

10\/10\/2018 11:14 (jane)<\/b>Providing samples of vinyl to client for approval <\/p>

24\/10\/2018 10:34 (sandra)<\/b>waiting on samples to be collected <\/p>

06\/12\/2018 11:56 (sandra)<\/b>client still choosing samples <\/p>

19\/12\/2018 10:12 (sandra)<\/b>client now wants carpet samples <\/p>

22\/01\/2019 13:15 (sandra)<\/b>ordered vinyl <\/p>

25\/02\/2019 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37297","activity_ticket_id":"39192","ticket_reference":"HDT40273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical trunking","ticket_address_1":"32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/18","activity_end":"2018-10-09 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46676","activity_notes":"Please raise a work order for Reddan to look at electrical trunking in common parts which some coffee has spilled in to.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2018 16:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37298","activity_ticket_id":"39193","ticket_reference":"HDT40274","ticket_client":"2023","client_name":"GVA","ticket_title":"Change locks","ticket_address_1":"2nd Floor Office, 45 Charles St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/18","activity_end":"2018-10-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46677","activity_notes":"As discussed can you please have a locksmith on standby please as we potentially need to change the locks for the above today. Once this has been confirmed I will let you know.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37299","activity_ticket_id":"39194","ticket_reference":"HDT40275","ticket_client":"2020","client_name":"GVA","ticket_title":"Fire Door","ticket_address_1":"22 Bruton St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/18","activity_end":"2018-10-09 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46678","activity_notes":" Can we arrange for Reddans to attend 22 Bruton Street, basement to look at a wooden fire door that has slightly twisted in the frame and as a result will not pull closed on the door frame hinge. This door is located outside the orbit office.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 09:59 (sandra)<\/b>new closer on order from ironmongery<\/p>

19\/10\/2018 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37302","activity_ticket_id":"39195","ticket_reference":"HDT40276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blown lamps in the common parts ","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/18","activity_end":"2018-10-10 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46681","activity_notes":"Blown lamps in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37303","activity_ticket_id":"39196","ticket_reference":"HDT40277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in common parts ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/18","activity_end":"2018-10-10 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46682","activity_notes":"To replace blown lamps in common parts ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 14:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37304","activity_ticket_id":"39197","ticket_reference":"HDT40278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone","ticket_address_1":"Flat 3.2, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/10\/18","activity_end":"2018-10-10 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46683","activity_notes":"Please raise a work order for Reddan to attend on Wednesday-10thTenant reported below:Entry phone screen is not working.Reddan, tenant is in to give access.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37305","activity_ticket_id":"39174","ticket_reference":"HDT40255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Central heating","ticket_address_1":"Flat 2, 36 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/18","activity_end":"2018-10-10 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46684","activity_notes":"Please attend flat 2, 36 Tavistock St to investigate and repair the central heating. The pump has frozen and as a result the building is too cold. Tenant's details are as follows: Colin Keane - 0781 254 2898.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 12:19 (jane)<\/b>Gas safe engineer needs to return, as issue with the pump<\/p>

16\/10\/2018 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37306","activity_ticket_id":"39198","ticket_reference":"HDT40279","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To supply items in preparation for winter - EMAILED PRICE ","ticket_address_1":"Thomas Neals Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/18","activity_end":"2018-10-10 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46685","activity_notes":"18kg winter salt spreader Rain cover for salt spreader 12No x bags of white de-icing rock salts FOR THE AGREED PRICE OF 495.00 PLUS VAT ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 10:57 (jane)<\/b>On order - 5 working days lead-time<\/p>

19\/10\/2018 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37312","activity_ticket_id":"39199","ticket_reference":"HDT40280","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/10\/18","activity_end":"2018-10-10 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46691","activity_notes":"do you have this to be looked at I am assuming its the intercom?I have Paul here now here at rupert court now he said he can go straight after. if that is ok.D","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37313","activity_ticket_id":"39178","ticket_reference":"HDT40259","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Loft ceiling","ticket_address_1":"Sands End, 135-137 Stephendale Rd","ticket_address_2":"Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/10\/18","activity_end":"2018-10-10 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46692","activity_notes":"Loft ceiling has fallen through which needs replastering and recovering","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 11:40 (jane)<\/b>Loft ceiling has been repaired and re-plasterboarded Awaiting redecoration works <\/p>

14\/11\/2018 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37314","activity_ticket_id":"39164","ticket_reference":"HDT40245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilets","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/10\/18","activity_end":"2018-10-10 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46693","activity_notes":"Weve got some issues with the toilets on the 1st and 2nd floor. 1st floor toilets the code doesnt seem to be working so currently no one can get into the male\/female toilets. Second floor male toilets the door closer seems to have either loosened or broken so the door stays open and when pulled to close, it slams shut. The access panel also seems to have come away from the wall. Could you please arrange for these to be attended to.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 13:56 (jan)<\/b>New door closer required for 2nd floor<\/p>

12\/10\/2018 11:27 (jane)<\/b>Eased and adjusted door closers to 2nd and 3rd floor toilets. Refixed access panel in 2nd floor toilet.<\/p>

17\/10\/2018 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37315","activity_ticket_id":"39200","ticket_reference":"HDT40281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fixed wiring test","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/18","activity_end":"2018-10-10 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46694","activity_notes":"Please attend 21 New Row to carry out fixed wiring test to landlord area and common parts. Please confirm how soon this can be carried out.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 13:59 (jane)<\/b>Attending tomorrow to carry out the test<\/p>

18\/10\/2018 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37316","activity_ticket_id":"39201","ticket_reference":"HDT40282","ticket_client":"2023","client_name":"GVA","ticket_title":"List of works","ticket_address_1":"34-36 Bruton St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/18","activity_end":"2018-10-10 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46695","activity_notes":"Remove all items stored on the reception cupboard PAT testing all elec equip in the reception including BMS computer inside reception cupboardFit metal elec signs on the basement elec roomFit padlock on the roof access ladder and set code to (1982)Please advise when this can be attended to and I will notify security.","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:23 (sandra)<\/b>electrical signs ordered <\/p>

27\/11\/2018 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37317","activity_ticket_id":"39202","ticket_reference":"HDT40283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock boxes","ticket_address_1":"Quadrant Business Centre, 135 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"10\/10\/18","activity_end":"2018-10-10 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46696","activity_notes":"Please install 2 x small lock boxes at Quadrant Business Centre, one in the bin room to the left of the entrance door and one on the wall beside the pedestrian access at the front of the property. This needs to be installed inside the development beside the control box for the automated gate.They only need to be small boxes for one key. Can the codes be set to 8884? Access can be provided at anytime as all will be open. Any issues, speak to Ian Scott","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 11:12 (sandra)<\/b>locks in reception <\/p>

08\/11\/2018 15:30 (sandra)<\/b>in reception <\/p>

09\/11\/2018 11:16 (sandra)<\/b>Booked Monday 12th<\/p>

14\/11\/2018 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37318","activity_ticket_id":"39204","ticket_reference":"HDT40285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/18","activity_end":"2018-11-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46697","activity_notes":"Leak redecorating in bedroom without en suite behind wardrobe Bathroom mastic to be replaced in hall way bathroom Noisy fans to be checked\/improved\/replaced if too noisy Bathroom ceilings and repair around light fittings from previous jobs Clean and service windows in the roof to check working properly Bedroom floor repair outside en suite Kitchen cupboards X 3 and filler panels to be replaced Assess cracks in the flat Decking clean and treat the deck and paint door Blind hooks Tenant to confirm a convenient date when he is away and works can be completed with minimal impact ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 15:02 (jan)<\/b>Awaiting a confirmed date from tenant<\/p>

18\/10\/2018 16:21 (sandra)<\/b>AWAITING ACCESS <\/p>

30\/10\/2018 10:51 (jan)<\/b>Email to tenant for a date to start the works<\/p>

13\/11\/2018 11:18 (sandra)<\/b>Booked for 26th Novmeber between 9 - 1 pm <\/p>

26\/11\/2018 14:55 (sandra)<\/b>Replace extractor fans in both bathrooms <\/p>

03\/12\/2018 15:16 (jan)<\/b>Booked for Wed, 12th Dec. Tenant will provide access<\/p>

12\/12\/2018 10:16 (jan)<\/b>Decorator to return Monday, 17th Dec from 6pm. Tenant to provide access<\/p>

12\/12\/2018 14:11 (sandra)<\/b>some windows have been serviced and the remaining will need a quote to repair <\/p>

12\/12\/2018 14:29 (jan)<\/b>Email for access Tues, 18th Dec after 6pm, not 17th for Dean<\/p>

14\/12\/2018 11:46 (sandra)<\/b>Details taken of cupboard doors, flooring and decking. Blind hooks on order.<\/p>

15\/01\/2019 11:57 (jan)<\/b>Email to tenant for confirmation that we can also have access for the decorating on 23rd Jan<\/p>

15\/01\/2019 12:47 (jan)<\/b>Decorating booked for Wed, 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

24\/01\/2019 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37319","activity_ticket_id":"39204","ticket_reference":"HDT40285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/18","activity_end":"2018-10-10 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46698","activity_notes":"Leak redecorating in bedroom without en suite behind wardrobe Bathroom mastic to be replaced in hall way bathroom Noisy fans to be checked\/improved\/replaced if too noisy Bathroom ceilings and repair around light fittings from previous jobs Clean and service windows in the roof to check working properly Bedroom floor repair outside en suite Kitchen cupboards X 3 and filler panels to be replaced Assess cracks in the flat Decking clean and treat the deck and paint door Blind hooks Tenant to confirm a convenient date when he is away and works can be completed with minimal impact ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 15:02 (jan)<\/b>Awaiting a confirmed date from tenant<\/p>

18\/10\/2018 16:21 (sandra)<\/b>AWAITING ACCESS <\/p>

30\/10\/2018 10:51 (jan)<\/b>Email to tenant for a date to start the works<\/p>

13\/11\/2018 11:18 (sandra)<\/b>Booked for 26th Novmeber between 9 - 1 pm <\/p>

26\/11\/2018 14:55 (sandra)<\/b>Replace extractor fans in both bathrooms <\/p>

03\/12\/2018 15:16 (jan)<\/b>Booked for Wed, 12th Dec. Tenant will provide access<\/p>

12\/12\/2018 10:16 (jan)<\/b>Decorator to return Monday, 17th Dec from 6pm. Tenant to provide access<\/p>

12\/12\/2018 14:11 (sandra)<\/b>some windows have been serviced and the remaining will need a quote to repair <\/p>

12\/12\/2018 14:29 (jan)<\/b>Email for access Tues, 18th Dec after 6pm, not 17th for Dean<\/p>

14\/12\/2018 11:46 (sandra)<\/b>Details taken of cupboard doors, flooring and decking. Blind hooks on order.<\/p>

15\/01\/2019 11:57 (jan)<\/b>Email to tenant for confirmation that we can also have access for the decorating on 23rd Jan<\/p>

15\/01\/2019 12:47 (jan)<\/b>Decorating booked for Wed, 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

24\/01\/2019 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37320","activity_ticket_id":"39205","ticket_reference":"HDT40286","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/10\/18","activity_end":"2018-10-10 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46699","activity_notes":"The intercom that allows me to let people in the door is playing up.The Screens\/Camera arent working.Service desk please raise a work order for Reddan to attend to resolve intercom issue as per below","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37321","activity_ticket_id":"39206","ticket_reference":"HDT40287","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Dishwasher","ticket_address_1":"Flat 14, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/10\/18","activity_end":"2018-10-10 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46700","activity_notes":"Very sorry to bother you! It looks like dishwasher is not turning on again. The appliance engineer came to fix it a couple of months ago. Is it possible if you can approve of this job asap and can get the engineer to come back again? ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37322","activity_ticket_id":"39207","ticket_reference":"HDT40288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge door and dishwasher","ticket_address_1":"Flat 2.3, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"10\/10\/18","activity_end":"2018-10-10 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46701","activity_notes":"They have reported fridge door and dishwasher not closingService desk, please raise work order for Reddan to attend .","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 12:07 (jan)<\/b>Email for access today<\/p>

30\/10\/2018 16:28 (jan)<\/b>Email for access on Tues, 6th Nov<\/p>

31\/10\/2018 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37323","activity_ticket_id":"39209","ticket_reference":"HDT40290","ticket_client":"2060","client_name":"Stephanie Dawson","ticket_title":"Ceiling leak","ticket_address_1":"31 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/10\/18","activity_end":"2018-10-10 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46702","activity_notes":"I have checked on the feedback from the first investigation and tiles will have to be removed to inspect toilet cistern and pipework which is suspected to be is causing leak on ceiling below, initial investigation will take approx 4hrs to remove tiles make access and locate source of leak. Replacement tile to be sourced prior to carrying out work.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 16:34 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37324","activity_ticket_id":"39210","ticket_reference":"HDT40291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12480 - 31 St Martins Lane","ticket_address_1":"31 st Martins lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/10\/18","activity_end":"2018-10-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46703","activity_notes":"Investigation works to master en-suite bathroom","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 10:01 (jan)<\/b>Email to client for source of tiles<\/p>

15\/10\/2018 14:14 (jan)<\/b>Tenant advised that we should source black tiles for the required area<\/p>

16\/10\/2018 12:28 (sandra)<\/b>Black mat tiles to be sourced and then a new quote to be raised as the original quote did not allow for expensive tiles and more work taking them out and retiling. <\/p>

18\/10\/2018 15:49 (sandra)<\/b>ordered tiles and will book in once delivered. <\/p>

22\/10\/2018 15:38 (jan)<\/b>Email for access Friday, 26th Oct between 8 and 9am<\/p>

23\/10\/2018 09:36 (jan)<\/b>Email for access Wednesday pm, 24th Oct<\/p>

23\/10\/2018 10:35 (jan)<\/b>Booked for Wednesday pm, 24th Oct. Access via tenant<\/p>

29\/10\/2018 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37325","activity_ticket_id":"39185","ticket_reference":"HDT40266","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"No hot water","ticket_address_1":"Thomas & Thomas Partners, ","ticket_address_2":"38a Monmouth St","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9EP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/18","activity_end":"2018-11-12 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46704","activity_notes":"Can someone come and check the boiler we have no hot water.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 11:43 (jan)<\/b>Scheduled for Thursday, 18th Oct<\/p>

31\/10\/2018 15:44 (jan)<\/b>Booked for Friday, 2nd Nov<\/p>

13\/11\/2018 10:28 (sandra )<\/b>(Ticket Closed)<\/p>

05\/12\/2018 10:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/12\/2018 10:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37330","activity_ticket_id":"39211","ticket_reference":"HDT40292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To meet surveyor at 1:30pm today to give ladder access ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/10\/18","activity_end":"2018-10-11 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46709","activity_notes":"To meet surveyor at 1:30pm today to give ladder access ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37331","activity_ticket_id":"39212","ticket_reference":"HDT40293","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Glue removal","ticket_address_1":"23 Slingsby Place (Old Suda Unit)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/10\/18","activity_end":"2018-10-11 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46710","activity_notes":"I have a rather urgent request ref old Suda unit. Where they removed their sign there is sticky glue mess. I need the glue to be removed in the areas around then then a vinyl applied . But I need it done pretty urgently. Please let me know asap what can be done. I can show this to anyone that comes to the control room . Many thanks. !","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 11:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37332","activity_ticket_id":"39213","ticket_reference":"HDT40294","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet running","ticket_address_1":"Flat 2, 6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/18","activity_end":"2018-10-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46711","activity_notes":"Greg 078 100 900 00 Tennant is quite happy to have this looked at anytime Thursday 11th. Please contact himToilet en suite water constantly running after flushing.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 14:16 (jane)<\/b>Removed copy of 'the hunger games' from cistern, new flush valve ordered.<\/p>

18\/10\/2018 16:04 (jan)<\/b>Cistern now split, new one ordered<\/p>

24\/10\/2018 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37333","activity_ticket_id":"39214","ticket_reference":"HDT40295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary glazing","ticket_address_1":"Flat 2, 9 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"11\/10\/18","activity_end":"2018-10-11 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46712","activity_notes":"Secondary glazing slides up and down - spiral gone","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 10:03 (jan)<\/b>Email to client for access at 8am on 23rd Oct<\/p>

24\/10\/2018 10:17 (sandra)<\/b>no access given. rescheduled <\/p>

25\/10\/2018 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37334","activity_ticket_id":"39215","ticket_reference":"HDT40296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Stains on the ceiling","ticket_address_1":"Flat 1, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/10\/18","activity_end":"2018-10-11 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46713","activity_notes":"Thanks for arranging the repainting after the recent flooding. It looks great. However, I noticed tonight that there are still stains on the ceiling of the toilet\/bathroom. Im assuming they were there from before, though I confess I didnt notice them previously - but there are no signs of new water problems so I guess the painter missed them!Please raise a work order for Reddan to attend to see if there is a leak if not can we make good where the stains are.Please confirm when someone will be attending.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 08:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37335","activity_ticket_id":"39216","ticket_reference":"HDT40297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush","ticket_address_1":"Flat 8, Quantic House, College Parade","ticket_address_2":"Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/18","activity_end":"2018-10-11 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46714","activity_notes":"Please can a plumber urgently attend site today as there is an issue with the toilet flush, leading to a gush of water coming from the shower. It's possible that the pipes are loose. Tenant's name is Savvas: 07586 783878.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:50 (sandra )<\/b>(Ticket Closed)<\/p>

02\/11\/2018 10:34 (jan)<\/b>Email for access Wednesday, 7th Nov<\/p>

02\/11\/2018 10:42 (jan)<\/b>Booked for Wed, 7th Nov between 8 and 10am. Tenant to provide access<\/p>

06\/11\/2018 15:31 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 15:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2018 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37336","activity_ticket_id":"39048","ticket_reference":"HDT40129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12453 - Flat 1, 38 Tavistock Street ","ticket_address_1":"Flat 1, 38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/18","activity_end":"2018-10-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46715","activity_notes":"To carefully remove existing integrated washer\/dryer and dispose of correctly at waste transfer siteTo then supply and install new Hotpoint integrated washer\/dryer to match existing, commission on completion and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 14:27 (sandra)<\/b>will be in at cooker centre 3\/10<\/p>

05\/10\/2018 15:54 (sandra)<\/b>to be booked in <\/p>

10\/10\/2018 13:34 (jan)<\/b>Email for access Thurs, 11th Oct between 12 and 2pm<\/p>

10\/10\/2018 14:10 (jan)<\/b>Booked for Thursday, 11th Oct with keys<\/p>

11\/10\/2018 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37337","activity_ticket_id":"39217","ticket_reference":"HDT40298","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"External lights","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/18","activity_end":"2018-10-11 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46716","activity_notes":"13-floor lights (Slingsby walkway )1 spotlight (above & other stories retail unit)1 wall light (above & other stories retail unit)1 wall light(above Yotopia)1 wall light(above management door \/Relax archway )1 ceiling light( Relax archway)1 floodlight(Jamies restaurant \/ PZ Cussons )1 external light(above Wellington court )4 lights (above Bills )2 lights above(Jamie's archway)","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 14:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37338","activity_ticket_id":"39218","ticket_reference":"HDT40299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12370 - Gelatorino, 35 Catherine Street","ticket_address_1":"Gelatorino ","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/10\/18","activity_end":"2018-10-11 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46717","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 10:56 (jane)<\/b>Works have been programmed in for Monday and Tuesday 22nd and 23rd October <\/p>

25\/10\/2018 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37339","activity_ticket_id":"39219","ticket_reference":"HDT40300","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm and Co2 Testing","ticket_address_1":"9 Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/18","activity_end":"2018-10-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46718","activity_notes":"Can you arrange for smoke alarm and co2 to be tested tomorrow morning please and send pictures.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 10:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37340","activity_ticket_id":"39220","ticket_reference":"HDT40301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door knob","ticket_address_1":"58a Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/10\/18","activity_end":"2018-10-11 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46719","activity_notes":"Please attend 58A to replace the kitchen door knob.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 15:13 (jan)<\/b>Awaiting flat number<\/p>

16\/10\/2018 11:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37341","activity_ticket_id":"39221","ticket_reference":"HDT40302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.1, 16 A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46720","activity_notes":"Handle on door connecting kitchen\/diner to bedrooms - fix squeaking noise - (Roy)Electrics - electrician to check, lights unexpectedly turn off (Alan)Painting of bedrooms - painting of ceiling in back bedroom (Dean)","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 08:23 (jane)<\/b>Decoration works complete <\/p>

17\/10\/2018 09:39 (jan)<\/b>Email to tenant for access today or tomorrow for Alan<\/p>

17\/10\/2018 16:51 (sandra)<\/b>Called out to investigate lights in bedroom intermediatly switching off Tested thought circuit and found dimmer module in both bedrooms to be faulty Replace dimmer module's test and leave working <\/p>

17\/10\/2018 16:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37342","activity_ticket_id":"39221","ticket_reference":"HDT40302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.1, 16 A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46721","activity_notes":"Handle on door connecting kitchen\/diner to bedrooms - fix squeaking noise - (Roy)Electrics - electrician to check, lights unexpectedly turn off (Alan)Painting of bedrooms - painting of ceiling in back bedroom (Dean)","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 08:23 (jane)<\/b>Decoration works complete <\/p>

17\/10\/2018 09:39 (jan)<\/b>Email to tenant for access today or tomorrow for Alan<\/p>

17\/10\/2018 16:51 (sandra)<\/b>Called out to investigate lights in bedroom intermediatly switching off Tested thought circuit and found dimmer module in both bedrooms to be faulty Replace dimmer module's test and leave working <\/p>

17\/10\/2018 16:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37343","activity_ticket_id":"39221","ticket_reference":"HDT40302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.1, 16 A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46722","activity_notes":"Handle on door connecting kitchen\/diner to bedrooms - fix squeaking noise - (Roy)Electrics - electrician to check, lights unexpectedly turn off (Alan)Painting of bedrooms - painting of ceiling in back bedroom (Dean)","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 08:23 (jane)<\/b>Decoration works complete <\/p>

17\/10\/2018 09:39 (jan)<\/b>Email to tenant for access today or tomorrow for Alan<\/p>

17\/10\/2018 16:51 (sandra)<\/b>Called out to investigate lights in bedroom intermediatly switching off Tested thought circuit and found dimmer module in both bedrooms to be faulty Replace dimmer module's test and leave working <\/p>

17\/10\/2018 16:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37344","activity_ticket_id":"39222","ticket_reference":"HDT40303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out testing of fall arrest system ","ticket_address_1":"28\/30 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7BA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/10\/18","activity_end":"2018-10-11 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46723","activity_notes":"Please assign a works order to Redden for the following:- Carry out testing of fall arrest system- Provide certification on completionPlease Note: Access to the roof is via small door above flat 4.2, a ladder to access this door is required","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 09:39 (jane)<\/b>For Monday 22nd October <\/p>

23\/10\/2018 09:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37345","activity_ticket_id":"39223","ticket_reference":"HDT40304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"5A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/18","activity_end":"2018-10-11 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46724","activity_notes":"Please assign a works order for Redden for the following:Attend to leak on bathroom sink in site office","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 09:49 (jane)<\/b>New waste fitting to be collected and fitted Tuesday am<\/p>

16\/10\/2018 10:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37346","activity_ticket_id":"39224","ticket_reference":"HDT40305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"16\/10\/18","activity_end":"2018-10-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46725","activity_notes":"Can we please install a CO2 monitor and blind hooks at 5, 33 CranbournTenants happy for key access but please confirm appointment and knock first ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 11:40 (jan)<\/b>Booked for Tues, 16th Oct between 11am and 12pm<\/p>

16\/10\/2018 11:39 (jane)<\/b>Blind hooks and smoke detector on order<\/p>

19\/10\/2018 14:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37347","activity_ticket_id":"39225","ticket_reference":"HDT40306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"16\/10\/18","activity_end":"2018-10-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46726","activity_notes":"Can the following repairs be organised? BathroomInspect leak around first light fittingInstall CO2 monitorAll rooms please install nice metal blind hooks on window frames so tenant can keep the blind cords tidyPlease confirm appointment with tenant obreidt@mac.com. ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 11:26 (jan)<\/b>Email for access Tues am, 16th Oct<\/p>

12\/10\/2018 13:34 (jan)<\/b>Booked for Tuesday between 11am and 12pm. Access with keys but knock first<\/p>

16\/10\/2018 11:43 (jane)<\/b>CO2 monitor and blind hooks fitted, around dry around light fitting<\/p>

16\/10\/2018 11:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37348","activity_ticket_id":"39227","ticket_reference":"HDT40308","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"5 year electrical test ","ticket_address_1":"Puncbowl","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"12\/10\/18","activity_end":"2018-10-12 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46727","activity_notes":"Electrical testing to pub","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 09:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37349","activity_ticket_id":"39228","ticket_reference":"HDT40309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter reads","ticket_address_1":"100\/112 Shaftesbury Ave, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/18","activity_end":"2018-10-12 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46728","activity_notes":"Please attend site to carry out meter reads to Flats\/common parts.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37350","activity_ticket_id":"39229","ticket_reference":"HDT40310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bannister","ticket_address_1":"32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/10\/18","activity_end":"2018-10-12 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46729","activity_notes":"Can we please raise a job for the bannister to be fixed in this buildings common parts Key at Rupert court. ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37351","activity_ticket_id":"39230","ticket_reference":"HDT40311","ticket_client":"2023","client_name":"GVA","ticket_title":"JH\/JH\/12475 - 45 Charles Street, London, W1","ticket_address_1":"45 Charles Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/18","activity_end":"2018-10-12 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46730","activity_notes":"Repairs to doors ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:21 (sandra)<\/b>Attended and taken details for a new four panel fire door, details given to Michael for ordering from Howdens.<\/p>

24\/10\/2018 15:32 (sandra)<\/b>MR to source door <\/p>

11\/12\/2018 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37352","activity_ticket_id":"39231","ticket_reference":"HDT40312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door","ticket_address_1":"11-13 Charlotte St (main door)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/10\/18","activity_end":"2018-10-12 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46731","activity_notes":"Please raise a work order for Reddan to attend to adjust the main door, it does not close and engage fully when open so may be closer or hinge related.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 14:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37353","activity_ticket_id":"39232","ticket_reference":"HDT40313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out testing of lightning protection and provide documentation ","ticket_address_1":"1 Leicester Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/10\/18","activity_end":"2018-10-12 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46732","activity_notes":"To carry out testing of lightning protection and provide documentation ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 11:20 (jane)<\/b>Provisionally booked for the first week in November 2018<\/p>

15\/10\/2018 16:30 (jane)<\/b>Attending Wednesday 17th October <\/p>

18\/10\/2018 09:58 (jane )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 15:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 15:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37354","activity_ticket_id":"39233","ticket_reference":"HDT40314","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Ladies toilet blocked","ticket_address_1":"4th Floor, Slingsby Place (ladies toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/10\/18","activity_end":"2018-10-12 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46733","activity_notes":"Ladies toilet on the fourth floor is blocked Im afraid. Please can this be seen to for us.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37355","activity_ticket_id":"39234","ticket_reference":"HDT40315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"34 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/18","activity_end":"2018-10-12 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46734","activity_notes":"Please assign a works order to Redden for the following:- Blown lights in common partsPlease Note: Allan is aware of these works","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 16:23 (jane)<\/b>Ordered replacement light <\/p>

17\/10\/2018 16:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37357","activity_ticket_id":"39235","ticket_reference":"HDT40316","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/18","activity_end":"2018-10-12 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46736","activity_notes":"Can someone assist urgently? Apartment 1 has no hot water.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 14:19 (jan)<\/b>Replacement combustion chamber required<\/p>

12\/10\/2018 15:05 (jan)<\/b>Booked for Monday, 15th Oct between 2 and 4pm<\/p>

16\/10\/2018 10:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37358","activity_ticket_id":"39236","ticket_reference":"HDT40317","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Burst pipe","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/10\/18","activity_end":"2018-10-12 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46737","activity_notes":"Burst pipe - water everywhere","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37359","activity_ticket_id":"39237","ticket_reference":"HDT40318","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"10 Bingham Place (31 Nottingham Place)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/18","activity_end":"2018-10-13 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46738","activity_notes":"Can we have a call out as there is water ingress in the flat above (access is in 10 Bingham Place) but is part of 31 Nottingham Place, Flat B. The details are below in regards to access if you can advise when you would be able to get someone over please? Eddies telephone number is below.When might suit to come by or send someone? AM tomorrow or evening tomorrow would work or Saturday AM. You could reach me on 07747516381 if helpful to discuss. mailto:carter.eddie@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 14:44 (jan)<\/b>Awaiting access for Sat, 13th Oct between 8.30 and 9am<\/p>

12\/10\/2018 16:08 (jan)<\/b>Booked for Saturday am, 13th Oct between 8.30 and 9am<\/p>

15\/10\/2018 11:22 (jane)<\/b>10 Bingham Place didn't know we was coming but allowed me in to take a look. Apparently last Saturday it leaked then stopped then leaked again later in the day. It wasn't raining.They think it's the washing machine causing the problem.No access into any flats in Nottingham Place. Rang door bells numerous times and returned 30 minutes later and still no response. No telephone numbers to call anyone except Eddie at Bingham Place. Left site at 9.45<\/p>

17\/10\/2018 16:30 (sandra )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 14:46 (jan)<\/b>Email to tenant of flat B to access Tues at @ midday<\/p>

26\/10\/2018 10:00 (sandra)<\/b>Attended at 5.30 and found.......Need quote for the following.Ensuite bathroom Leak is from the broken silicone around the base of the shower. Silicone needs redoing.Glass shower door also leaking but not causing the leak below. Also Silicone around bath needs redoing.This is not but could cause a problem later Kitchen Silicone around kitchen work top behind kitchen taps. Again this is not causing a problem but could cause a leak at any time Missing and cap on hot water valve needs fitting. Again not causing a problem but if valve is knocked then it becomes a major problem 4 hrs one man to do above Silicone white x 2 Silicone black x 1 Parking<\/p>

15\/11\/2018 16:10 (jan)<\/b>Email to tenant for access Wed am, 21st Nov<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37360","activity_ticket_id":"39238","ticket_reference":"HDT40319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12465 - 21a Wardour Street ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"12\/10\/18","activity_end":"2018-10-12 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46739","activity_notes":"To supply and install a new video door entry system with access control.To supply new door entry panel to first floor office with proximity reader Program 15 x fobs into system as per specification Test and commission on completion.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 16:58 (sandra )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 15:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 15:12 (sandra)<\/b>Booked for w\/c 5th<\/p>

20\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37361","activity_ticket_id":"39239","ticket_reference":"HDT40320","ticket_client":"2023","client_name":"GVA","ticket_title":"Keys","ticket_address_1":"45 Charles St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5EH","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/18","activity_end":"2018-10-12 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46740","activity_notes":"Additional Key RequestsPlease supply an extra 15 Front door keys for 45 Charles Street as requested","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37363","activity_ticket_id":"39240","ticket_reference":"HDT40321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/18","activity_end":"2018-10-12 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46742","activity_notes":"Please raise a work order for Reddan to attend to the below issues:- in the master bedroom the ceiling mounted smoke alarm is making a weird noise every minute- there's a terrible smell getting out of the shower in the en-suite bathroomReddan, Alan has attended to this.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37364","activity_ticket_id":"39241","ticket_reference":"HDT40322","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12486 - 57\/59 Monmouth Street ","ticket_address_1":"57\/59 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/18","activity_end":"2018-10-15 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46743","activity_notes":"Cut out and replace rotten timber to front elevation of external shopfront to mach existing and make good on completion ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 08:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37365","activity_ticket_id":"39242","ticket_reference":"HDT40323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 Monitor","ticket_address_1":"Flat 9, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/18","activity_end":"2018-10-12 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46744","activity_notes":"check for CO2 monitor (this is Norges Bank please go in with keys and knock first)","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37366","activity_ticket_id":"39243","ticket_reference":"HDT40324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 22ND OCTOBER","ticket_address_1":"Flat 8, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/18","activity_end":"2018-10-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46745","activity_notes":"check leak marks in hallway and redecorate if an old leak. Please also check bathroom extract in middle bathroom as does not appear to work","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37367","activity_ticket_id":"39243","ticket_reference":"HDT40324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 22ND OCTOBER","ticket_address_1":"Flat 8, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/18","activity_end":"2018-10-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46746","activity_notes":"check leak marks in hallway and redecorate if an old leak. Please also check bathroom extract in middle bathroom as does not appear to work","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37368","activity_ticket_id":"39244","ticket_reference":"HDT40325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - vacant 19th - 25th ","ticket_address_1":"Flat 6, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46747","activity_notes":"check leak marks in hallway and redecorate if an old leak. Please also check bathroom extract in middle bathroom as does not appear to work","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:24 (sandra)<\/b>Access to Flat 9 needed <\/p>

26\/10\/2018 15:25 (sandra)<\/b>this is extract system on the roof that isnt working <\/p>

27\/11\/2018 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37369","activity_ticket_id":"39244","ticket_reference":"HDT40325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - vacant 19th - 25th ","ticket_address_1":"Flat 6, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46748","activity_notes":"check leak marks in hallway and redecorate if an old leak. Please also check bathroom extract in middle bathroom as does not appear to work","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:24 (sandra)<\/b>Access to Flat 9 needed <\/p>

26\/10\/2018 15:25 (sandra)<\/b>this is extract system on the roof that isnt working <\/p>

27\/11\/2018 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37370","activity_ticket_id":"39245","ticket_reference":"HDT40326","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46749","activity_notes":"door handle to lounge ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 15:52 (jan)<\/b>Booked for Tuesday am, 16th Oct<\/p>

16\/10\/2018 11:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37371","activity_ticket_id":"39246","ticket_reference":"HDT40327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extract","ticket_address_1":"Flat 4, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46750","activity_notes":"extract check in bathroom","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 12:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37372","activity_ticket_id":"39247","ticket_reference":"HDT40328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 7TH NOVEMBER","ticket_address_1":"Flat 3, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/11\/18","activity_end":"2018-11-07 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46751","activity_notes":"extract, silicone and check leak marking which is really bad","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37373","activity_ticket_id":"39247","ticket_reference":"HDT40328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 7TH NOVEMBER","ticket_address_1":"Flat 3, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46752","activity_notes":"extract, silicone and check leak marking which is really bad","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37374","activity_ticket_id":"39248","ticket_reference":"HDT40329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Silicone - 25TH OCTOBER","ticket_address_1":"Flat 2, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"25\/10\/18","activity_end":"2018-10-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46753","activity_notes":"silicone replace in shower","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37375","activity_ticket_id":"39249","ticket_reference":"HDT40330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - To be completed DECEMBER over the XMAS period","ticket_address_1":"Flat 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/18","activity_end":"2018-12-26 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46754","activity_notes":"extract and replace silicone in shower List of works - To be completed DECEMBER over the XMAS period ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37376","activity_ticket_id":"39249","ticket_reference":"HDT40330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - To be completed DECEMBER over the XMAS period","ticket_address_1":"Flat 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/18","activity_end":"2018-10-12 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46755","activity_notes":"extract and replace silicone in shower ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37377","activity_ticket_id":"39250","ticket_reference":"HDT40331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12468 - PPE for site office","ticket_address_1":"PPE for Site Office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/10\/18","activity_end":"2018-10-12 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46756","activity_notes":"To supply and deliver to site office, items listed below:3 x High Vis Vest in Large 3 x Hard Hats2 x Safety Boots in Size 94 x Sets of Hard Wearing Safety Gloves ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 11:37 (jane)<\/b>Items on order, 3 - 5 days lead-time<\/p>

30\/10\/2018 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37378","activity_ticket_id":"39251","ticket_reference":"HDT40332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower head","ticket_address_1":"Flat 2.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/18","activity_end":"2018-11-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46757","activity_notes":"there has been a crack on the shower head holder since I moved in. Reddan , please arrange for Wed - 17th after 2pm.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 15:49 (jan)<\/b>Awaiting confirmation of access<\/p>

15\/10\/2018 09:48 (jan)<\/b>Booked for Wednesday, 17th Oct after 2pm. Tenant to provide access<\/p>

18\/10\/2018 15:53 (sandra)<\/b>new riser rail on order expected 22nd October <\/p>

09\/11\/2018 15:57 (jan)<\/b>Email for access on Wednesday, 14th Nov<\/p>

12\/11\/2018 10:42 (jan)<\/b>Booked for Wed, 14th Nov pm with keys<\/p>

13\/11\/2018 11:13 (sandra )<\/b>(Ticket Closed)<\/p>

16\/11\/2018 11:28 (sandra)<\/b>riser rail replaced <\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37379","activity_ticket_id":"39203","ticket_reference":"HDT40284","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Floor tile","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/18","activity_end":"2018-10-12 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46758","activity_notes":"We have a loose floor tile, water is getting underneath. Could you please organise a repair.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37380","activity_ticket_id":"39226","ticket_reference":"HDT40307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen tap leaking","ticket_address_1":"Flat 13, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/10\/18","activity_end":"2018-10-12 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46759","activity_notes":"Please attend Flat 13 The Priory to replace their kitchen tap as there is a leak on the spout and it is spraying water. Please contact the Tenant to arrange access on the below details: Larissa 07715 930342","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 16:37 (jan)<\/b>Left a voicemail for access next Thurs pm, 18th Oct<\/p>

18\/10\/2018 15:52 (sandra)<\/b>no access <\/p>

06\/11\/2018 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37381","activity_ticket_id":"39252","ticket_reference":"HDT40333","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Emergency call-out on Sunday - Burning smell in the toilets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/18","activity_end":"2018-10-14 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46760","activity_notes":"Burning smell in the toilets ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 09:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37382","activity_ticket_id":"39046","ticket_reference":"HDT40127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 4","ticket_address_2":"11 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/10\/18","activity_end":"2018-10-15 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46761","activity_notes":"Tenant unable to get her washing out of the washing machine and the toilet seat cover is loose.Catherine Lok Tenant 07393-379 177 - Flat 4 ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 11:04 (sandra)<\/b>attending 2\/10<\/p>

15\/10\/2018 10:55 (jane)<\/b>Cleared drain pimp<\/p>

18\/10\/2018 16:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37383","activity_ticket_id":"39253","ticket_reference":"HDT40334","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - Faulty lock - Tenant unable to access ","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/18","activity_end":"2018-10-12 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46762","activity_notes":"Emergency call-out - Faulty lock - Tenant unable to access ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 09:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37384","activity_ticket_id":"39254","ticket_reference":"HDT40335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Showers causing everything to trip ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/18","activity_end":"2018-10-14 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46763","activity_notes":"Showers causing everything to trip.","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 09:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37385","activity_ticket_id":"39256","ticket_reference":"HDT40337","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No water in the hairdressers ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W!","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/18","activity_end":"2018-10-13 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46764","activity_notes":"Emergency call-out - No water in the hairdressers ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37386","activity_ticket_id":"39257","ticket_reference":"HDT40338","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Lights","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/18","activity_end":"2018-10-15 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46765","activity_notes":"Can we please arrange for someone to come to fix one of our lights in reception?","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:27 (sandra)<\/b>its the ballast units <\/p>

08\/11\/2018 14:19 (jan)<\/b>Booked for Tuesday, 13th Nov between 8.30 and 9am<\/p>

12\/11\/2018 15:59 (jan)<\/b>Rescheduled for 10am on Tuesday<\/p>

19\/11\/2018 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37387","activity_ticket_id":"39258","ticket_reference":"HDT40339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Leak from light fitting","ticket_address_1":"Flat 3.1, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/18","activity_end":"2018-10-14 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46766","activity_notes":"Emergency call-out - Leak from light fitting","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 10:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37388","activity_ticket_id":"39259","ticket_reference":"HDT40340","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water coming through the lights of the bedroom ","ticket_address_1":"Flat 3.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/18","activity_end":"2018-10-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46767","activity_notes":"please can you attend site at Flat 3.1 as there is water coming through the lights of the bedroom contact Evans 07776188145","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 10:15 (jan)<\/b>Left a voicemail for access this morning<\/p>

16\/10\/2018 10:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37389","activity_ticket_id":"39260","ticket_reference":"HDT40341","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 2, 6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/10\/18","activity_end":"2018-10-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46768","activity_notes":"Please can you attend site in the morning as it has been reported there is a leak coming through the kitchen lights please attend to Flat 2","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 12:18 (jane)<\/b>Traced leak to box gutter accessed through top floor bedroom,Damage to be repaired will take approx 4hrs for 2 engineers, security bars to be removed, work area to be covered and box gutter cleaned and repaired, access to be agreed with tenant<\/p>

15\/10\/2018 13:45 (jan)<\/b>Booked for Wednesday pm, 17th Oct<\/p>

17\/10\/2018 14:14 (jan)<\/b>Access arranged early Tues, 23rd Oct with keys<\/p>

24\/10\/2018 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37390","activity_ticket_id":"39261","ticket_reference":"HDT40342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12482 - 9a Little Newport Street London, W!","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/11\/18","activity_end":"2018-11-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46769","activity_notes":"Replacement shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:54 (sandra)<\/b>shower enclosure has been ordered <\/p>

22\/10\/2018 15:53 (jan)<\/b>Email for access Thursday, 25th Oct<\/p>

22\/10\/2018 16:48 (jan)<\/b>Booked for Thursday between 8 and 9am, access with keys<\/p>

29\/10\/2018 10:30 (sandra)<\/b>one shower completed and one shower left to book in <\/p>

05\/11\/2018 12:43 (jan)<\/b>Access requested for Tues am, 6th Nov to carry our the shower timber work<\/p>

05\/11\/2018 14:32 (jan)<\/b>Shower timber work booked for Tues am, 6th Nov with keys<\/p>

05\/11\/2018 14:32 (jan)<\/b>Shower enclosure booked for Thursday with keys<\/p>

07\/11\/2018 16:57 (sandra)<\/b>Boxed and secured around shower number 1 <\/p>

09\/11\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37391","activity_ticket_id":"39262","ticket_reference":"HDT40343","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove items","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/18","activity_end":"2018-10-15 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46770","activity_notes":"Please raise a work order for Reddan to remove\/dispose items from South Service Yard.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 12:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37392","activity_ticket_id":"39255","ticket_reference":"HDT40336","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Toilet out of order","ticket_address_1":"PZ Cussons Beauty","ticket_address_2":"14 Upper St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/18","activity_end":"2018-10-15 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46771","activity_notes":"Would you kindly send in a plumber to fix a toilet that is out of order on the 2nd floor.The problem is now on both the 1st and 2nd floor. In addition the taps on these floors are only running cold water.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 07:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37393","activity_ticket_id":"39263","ticket_reference":"HDT40344","ticket_client":"1339","client_name":"Mr & Mrs Strain","ticket_title":"Leak","ticket_address_1":"3 Berkeley Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8 4AP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/18","activity_end":"2018-10-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46772","activity_notes":"A leak on the balcony into the dining room set off the alarm","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 10:15 (jane )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 15:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2018 15:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37394","activity_ticket_id":"39264","ticket_reference":"HDT40345","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12485 - Flat 14, 27 Slingsby Place","ticket_address_1":"Flat 14, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/18","activity_end":"2018-10-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46773","activity_notes":"To carefully remove existing dishwasher and dispose of correctly.To then supply and install new integrated Hotpoint dishwasher, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 09:54 (sandra)<\/b>Booked for Monday morning <\/p>

18\/10\/2018 14:28 (jan)<\/b>Booked for Monday, 22nd Oct between 11am and 2pm<\/p>

23\/10\/2018 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37395","activity_ticket_id":"39265","ticket_reference":"HDT40346","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat B, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/18","activity_end":"2018-10-15 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46774","activity_notes":"I also have a water leak, with water coming through the bedroom ceiling when it is raining a lot (such as last night). I have reported this before.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 10:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37396","activity_ticket_id":"39237","ticket_reference":"HDT40318","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"10 Bingham Place (31 Nottingham Place)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/18","activity_end":"2018-10-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46775","activity_notes":"Can we have a call out as there is water ingress in the flat above (access is in 10 Bingham Place) but is part of 31 Nottingham Place, Flat B. The details are below in regards to access if you can advise when you would be able to get someone over please? Eddies telephone number is below.When might suit to come by or send someone? AM tomorrow or evening tomorrow would work or Saturday AM. You could reach me on 07747516381 if helpful to discuss. mailto:carter.eddie@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 14:44 (jan)<\/b>Awaiting access for Sat, 13th Oct between 8.30 and 9am<\/p>

12\/10\/2018 16:08 (jan)<\/b>Booked for Saturday am, 13th Oct between 8.30 and 9am<\/p>

15\/10\/2018 11:22 (jane)<\/b>10 Bingham Place didn't know we was coming but allowed me in to take a look. Apparently last Saturday it leaked then stopped then leaked again later in the day. It wasn't raining.They think it's the washing machine causing the problem.No access into any flats in Nottingham Place. Rang door bells numerous times and returned 30 minutes later and still no response. No telephone numbers to call anyone except Eddie at Bingham Place. Left site at 9.45<\/p>

17\/10\/2018 16:30 (sandra )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 14:46 (jan)<\/b>Email to tenant of flat B to access Tues at @ midday<\/p>

26\/10\/2018 10:00 (sandra)<\/b>Attended at 5.30 and found.......Need quote for the following.Ensuite bathroom Leak is from the broken silicone around the base of the shower. Silicone needs redoing.Glass shower door also leaking but not causing the leak below. Also Silicone around bath needs redoing.This is not but could cause a problem later Kitchen Silicone around kitchen work top behind kitchen taps. Again this is not causing a problem but could cause a leak at any time Missing and cap on hot water valve needs fitting. Again not causing a problem but if valve is knocked then it becomes a major problem 4 hrs one man to do above Silicone white x 2 Silicone black x 1 Parking<\/p>

15\/11\/2018 16:10 (jan)<\/b>Email to tenant for access Wed am, 21st Nov<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37397","activity_ticket_id":"39260","ticket_reference":"HDT40341","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 2, 6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/18","activity_end":"2018-10-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46776","activity_notes":"Please can you attend site in the morning as it has been reported there is a leak coming through the kitchen lights please attend to Flat 2","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 12:18 (jane)<\/b>Traced leak to box gutter accessed through top floor bedroom,Damage to be repaired will take approx 4hrs for 2 engineers, security bars to be removed, work area to be covered and box gutter cleaned and repaired, access to be agreed with tenant<\/p>

15\/10\/2018 13:45 (jan)<\/b>Booked for Wednesday pm, 17th Oct<\/p>

17\/10\/2018 14:14 (jan)<\/b>Access arranged early Tues, 23rd Oct with keys<\/p>

24\/10\/2018 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37398","activity_ticket_id":"39266","ticket_reference":"HDT40347","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"Flat 4, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/18","activity_end":"2018-10-15 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46777","activity_notes":"Lastly, the four spotlights in the bedroom dont turn on - Ive checked the fuse box and all the other lights in the apartment are working fine.Can we please return to repair.Please confirm attendance to ashmerat@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 09:30 (jan)<\/b>Email to tenant for access today<\/p>

17\/10\/2018 09:41 (jan)<\/b>Tenant called to advise he has resolved the lighting issue<\/p>

17\/10\/2018 10:31 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37399","activity_ticket_id":"39267","ticket_reference":"HDT40348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light flashing","ticket_address_1":"Unit 4-6, Quadrant Courtyard, Quadrant Way","ticket_address_2":"Weybridge","ticket_town":"Surrey","ticket_county":"","ticket_postcode":"KT13 8DR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/18","activity_end":"2018-10-15 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46778","activity_notes":"Please attend site as one of the light is flashing on and off in the ladies loo and is unusable. ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:08 (sandra)<\/b>booked Tuesday 13th<\/p>

12\/11\/2018 12:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37400","activity_ticket_id":"39268","ticket_reference":"HDT40349","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"Flat 4, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46779","activity_notes":"Suspected mansard Gutter to flat above which may be blocked. Water coming into the flat and causing staining . ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 14:47 (jan)<\/b>Email for access Tues, 16th Oct at 10am<\/p>

16\/10\/2018 10:27 (jan)<\/b>Email for access this afternoon<\/p>

18\/10\/2018 11:46 (jan)<\/b>Email for access today or tomorrow, 18th\/19th Oct<\/p>

18\/10\/2018 12:51 (jan)<\/b>Booked for Friday between 9.45 and 2.30<\/p>

30\/10\/2018 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37401","activity_ticket_id":"39269","ticket_reference":"HDT40350","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"Flat 3, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/18","activity_end":"2018-10-15 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46780","activity_notes":"Leak in ling room ceiling has returned ( Danny attended before and advised that gutter was blocked and cleared , but there may be further issues with this. ) If we need to go in heavy handed in terms of the works I just need to know what we need to Fix. Can also arrange for high level access if needed ?If you can let me know what time tomorrow we can get access so that I can arrange with the tenants. Building Surveyor copied in for Reference. Michael Reddan copied in for Reference , Mike if you can contact me please so we can go over the guttering cleaning across the estate asap and get something booked in. To also arrange high level access where required. We can tie this in with any high level lamping that is required also. ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 14:46 (jan)<\/b>Email for access Tuesday, 16th Oct<\/p>

16\/10\/2018 10:26 (jan)<\/b>Email for access this afternoon<\/p>

18\/10\/2018 11:45 (jan)<\/b>Email for access today or tomorrow, 18th\/19th<\/p>

22\/10\/2018 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37402","activity_ticket_id":"39270","ticket_reference":"HDT40351","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out","ticket_address_1":"17 Slingsby Place (light well)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/18","activity_end":"2018-10-15 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46781","activity_notes":"I have half the lights out in the light well \/ stairwell of 17Slignsby ( Acess via the basement up metal stairs) Fairly urgent , I know Alan is on site , if you can ask him to take a look ?","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 09:17 (sandra )<\/b>(Ticket Closed)<\/p>

18\/10\/2018 09:18 (sandra)<\/b>Called out to investigate lights on fire escape staircase not working On arrival it's was found that the fault has been looked at by another contractor who has completed dismantled all the light fitting Test through circuits and found movement senor on 3rd Remove senor Put circuit and all light fitting back together Test circuit and leave working <\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37403","activity_ticket_id":"39271","ticket_reference":"HDT40352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light - booked 19th ","ticket_address_1":"Flat 4, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46782","activity_notes":"As per this previous email, would it be possible to book in a visit to help replace the light in the bathroom?The lighting in the bedroom closest to the door also seems have half blown, so the contractor may need a few replacement bulbs. could the contractor coming Friday possibly check that out at the same time?I will likely be working from home Friday.","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 15:23 (jan)<\/b>Booked for Friday, 19th Oct. Tenant will provide access<\/p>

23\/10\/2018 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37405","activity_ticket_id":"39274","ticket_reference":"HDT40355","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 25 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"25\/10\/18","activity_end":"2018-10-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46784","activity_notes":"Can we please check some discolouration high up in the office on the wall, to make sure this is not leak\/damp. Can we also please install blind hooks where able and see if office blind can be replaced as it does not work properlyPlease confirm access with russelljfkirk@outlook.com","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 16:32 (jan)<\/b>Email for access Thursday, 18th Oct<\/p>

17\/10\/2018 12:29 (jan)<\/b>Booked for Thurs, 18th with keys<\/p>

18\/10\/2018 12:36 (sandra)<\/b>repaired blind, stains on ceiling are not due to leaks.need to return to fit blind hooks<\/p>

19\/10\/2018 16:01 (jan)<\/b>Email to tenant for access Tuesday, 23rd Oct<\/p>

23\/10\/2018 15:16 (jan)<\/b>Email to tenant for access Thursday, 25th Oct<\/p>

23\/10\/2018 15:35 (jan)<\/b>Booked for Thursday, 25th Oct after 1pm. Access via tenant <\/p>

26\/10\/2018 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37406","activity_ticket_id":"39275","ticket_reference":"HDT40356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12459 - Flat 4, Goodwins House - FOR THE HOTPOINT OPTION ","ticket_address_1":"Flat 4, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/18","activity_end":"2018-10-15 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46785","activity_notes":"To carefully remove existing integrated washer\/dryer and dispose of correctly at waste transfer siteTo then supply and install new Neff integrated washer\/dryer to match existing, commission on completion andleave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:29 (sandra)<\/b>dishwasher integrated reading for collection <\/p>

25\/10\/2018 15:26 (sandra)<\/b>pipe under the sink disconnected. repaired and replaced part of pipework <\/p>

25\/10\/2018 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37407","activity_ticket_id":"39276","ticket_reference":"HDT40357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repainting","ticket_address_1":"Flat 3, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/10\/18","activity_end":"2018-10-15 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46786","activity_notes":"This flat was booked in for repainting and to be finished by the 18th....all good for this? ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 08:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37408","activity_ticket_id":"39277","ticket_reference":"HDT40358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking sink","ticket_address_1":"Flat 5, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46787","activity_notes":"Please attend site as flat 5 33 Cranbourn street has a leaking sink.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 11:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37409","activity_ticket_id":"39278","ticket_reference":"HDT40359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No power","ticket_address_1":"40-42 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46788","activity_notes":"Please raise a work order for Reddan to attend to find out why there is no power to the 1st floor lights.Cleaners are on site so access is available","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 10:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37410","activity_ticket_id":"39279","ticket_reference":"HDT40360","ticket_client":"2023","client_name":"GVA","ticket_title":"Lights","ticket_address_1":"22 Bruton St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46789","activity_notes":"Please see e-mail below, Alan attended a few weeks back to replace the lights in the toilet, However they have now stopped working. Can you arrange for someone to attend today to this please?","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37411","activity_ticket_id":"39280","ticket_reference":"HDT40361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine door","ticket_address_1":"Flat 1, 4th Floor, 62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46790","activity_notes":"Call received from Dr Sateriou TEL 00357 994 210 72 to advise that her washing machine is broken, she cant open the door. She has clothing in the machine that she requires to pack for tonight when she travels to Europe. Can you please contact the tenant and provide an ETA for engineer visit","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 11:05 (jan)<\/b>Iain managed to release the door but requires Repair Aid as the machine isn't draining. Tenant on holiday from today so email to client to confirm access with keys<\/p>

16\/10\/2018 11:28 (jane)<\/b>Released door, appliance engineer to attend <\/p>

16\/10\/2018 13:00 (jan)<\/b>Email to RA for attendance Thursday between 10am and 2pm<\/p>

16\/10\/2018 14:40 (jan)<\/b>Booked for Thursday, 18th Oct between 10am and 2pm. Tenant to provide access<\/p>

23\/10\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37412","activity_ticket_id":"39281","ticket_reference":"HDT40362","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/18","activity_end":"2018-10-16 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46791","activity_notes":"2 spot lights in the kitchenPut the plinth back under the kitchen unitsSecure all door stops on the floorBin under the sink needs to be rehungNext to the washing machine there is a hole in the wall- Connect the washing machineBlubs missing in the bathroomAccess panel in the bathroom need re-siliconeFlush not workingTile on the bath panel needs to be re-silconedBedroom plate needs attaching Check windows throughout the flat to ensure all can be opened and closed.This job needs to be completed by Thursday afternoon as the cleaners will be going Thursday 1pm. Please confirm once completed. Please collect keys from security at SMCY.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 12:21 (sandra)<\/b>items need to be removed and dimmer on order <\/p>

17\/10\/2018 12:21 (sandra)<\/b>wall needs to be repaired and flooring needs to be finished by the cupboard <\/p>

19\/10\/2018 16:34 (sandra )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 16:34 (sandra)<\/b>Windows are ok. The co ordinater didn't know how to open the windows. Lights was ok earlier but not now. Replaced 2 x Led gu10 And 1 x CFL 4 pin <\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37413","activity_ticket_id":"39283","ticket_reference":"HDT40364","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drains","ticket_address_1":"94 New Cavendish St (Basement)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46792","activity_notes":"Can we have both drains cleared as there are bad smells reported at the above property. There is a drain outside the rear basement flat and one in the front basement well area both need doing. Access needs to be arranged so if you can let me know when you will be able to attend please.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 10:24 (jan)<\/b>Email for access Wednesday, 17th Oct at 8am<\/p>

16\/10\/2018 12:48 (jan)<\/b>Dan to buzz flat 1 on arrival<\/p>

19\/10\/2018 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37414","activity_ticket_id":"39280","ticket_reference":"HDT40361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine door","ticket_address_1":"Flat 1, 4th Floor, 62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/10\/18","activity_end":"2018-10-16 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46793","activity_notes":"Call received from Dr Sateriou TEL 00357 994 210 72 to advise that her washing machine is broken, she cant open the door. She has clothing in the machine that she requires to pack for tonight when she travels to Europe. Can you please contact the tenant and provide an ETA for engineer visitContact is Carolina (tenants daughter) whilst she's away","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 11:05 (jan)<\/b>Iain managed to release the door but requires Repair Aid as the machine isn't draining. Tenant on holiday from today so email to client to confirm access with keys<\/p>

16\/10\/2018 11:28 (jane)<\/b>Released door, appliance engineer to attend <\/p>

16\/10\/2018 13:00 (jan)<\/b>Email to RA for attendance Thursday between 10am and 2pm<\/p>

16\/10\/2018 14:40 (jan)<\/b>Booked for Thursday, 18th Oct between 10am and 2pm. Tenant to provide access<\/p>

23\/10\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37415","activity_ticket_id":"39284","ticket_reference":"HDT40365","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light bulbs","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/18","activity_end":"2018-10-16 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46794","activity_notes":"Please could arrange for a electrician to attend to the change the bulbs in the following areas:2 light bulbs need replacing in the living room and also a light above the kitchen counter.I will confirm access once I hear back from the tenant.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 11:25 (jan)<\/b>Awaiting access<\/p>

17\/10\/2018 16:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37416","activity_ticket_id":"39201","ticket_reference":"HDT40282","ticket_client":"2023","client_name":"GVA","ticket_title":"List of works","ticket_address_1":"34-36 Bruton St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/18","activity_end":"2018-10-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46795","activity_notes":"Remove all items stored on the reception cupboard PAT testing all elec equip in the reception including BMS computer inside reception cupboardFit metal elec signs on the basement elec roomFit padlock on the roof access ladder and set code to (1982)Please advise when this can be attended to and I will notify security.","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:23 (sandra)<\/b>electrical signs ordered <\/p>

27\/11\/2018 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37417","activity_ticket_id":"39272","ticket_reference":"HDT40353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/10\/18","activity_end":"2018-10-16 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46796","activity_notes":"Please attend flat 3, 35 Catherine Street to carry out the following:CO2 monitor checkLeak in bathroomIntercom not workingBlocked sinkKeys for bottom lock to be cut Percy1843@gmail.com and Dominic thebuddahguy@googlemail.com as they may have a preferred time for access. ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 12:41 (jan)<\/b>Email for access Monday, 22nd Oct between 10am and 2pm<\/p>

19\/10\/2018 10:54 (jan)<\/b>Further email for access Monday, 22nd Oct<\/p>

19\/10\/2018 14:17 (jan)<\/b>Email to tenant for access Monday between 12 and 2pm<\/p>

19\/10\/2018 15:53 (jan)<\/b>Booked for 22nd Oct, tenant to provide access<\/p>

23\/10\/2018 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:41 (sandra)<\/b>CO 2 alarm is ok. Tested and newKeys already been done......apparently New extractor fan needed due to leak from above.Blocked sink is cleared and leak ok<\/p>

31\/10\/2018 15:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/11\/2018 10:26 (sandra)<\/b>ROY CHECKING ON EXTRACTOR <\/p>

04\/12\/2018 08:34 (sandra)<\/b>roy ordered extractor 03\/12<\/p>

07\/01\/2019 09:17 (jan)<\/b>Email for access Wed, 9th Jan to fit the extractor<\/p>

10\/01\/2019 10:34 (sandra)<\/b>emailed AM for access Monday 14th to fit extractor that is still outstanding <\/p>

10\/01\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 10:45 (sandra)<\/b>extractor being fitted on ITC <\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37418","activity_ticket_id":"39272","ticket_reference":"HDT40353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/18","activity_end":"2018-10-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46797","activity_notes":"Please attend flat 3, 35 Catherine Street to carry out the following:CO2 monitor checkLeak in bathroomIntercom not workingBlocked sinkKeys for bottom lock to be cut Percy1843@gmail.com and Dominic thebuddahguy@googlemail.com as they may have a preferred time for access. ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 12:41 (jan)<\/b>Email for access Monday, 22nd Oct between 10am and 2pm<\/p>

19\/10\/2018 10:54 (jan)<\/b>Further email for access Monday, 22nd Oct<\/p>

19\/10\/2018 14:17 (jan)<\/b>Email to tenant for access Monday between 12 and 2pm<\/p>

19\/10\/2018 15:53 (jan)<\/b>Booked for 22nd Oct, tenant to provide access<\/p>

23\/10\/2018 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:41 (sandra)<\/b>CO 2 alarm is ok. Tested and newKeys already been done......apparently New extractor fan needed due to leak from above.Blocked sink is cleared and leak ok<\/p>

31\/10\/2018 15:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/11\/2018 10:26 (sandra)<\/b>ROY CHECKING ON EXTRACTOR <\/p>

04\/12\/2018 08:34 (sandra)<\/b>roy ordered extractor 03\/12<\/p>

07\/01\/2019 09:17 (jan)<\/b>Email for access Wed, 9th Jan to fit the extractor<\/p>

10\/01\/2019 10:34 (sandra)<\/b>emailed AM for access Monday 14th to fit extractor that is still outstanding <\/p>

10\/01\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 10:45 (sandra)<\/b>extractor being fitted on ITC <\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37419","activity_ticket_id":"39163","ticket_reference":"HDT40244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12477 - Flat 5, 35 Catherine Street","ticket_address_1":"Flat 5, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/18","activity_end":"2018-10-16 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46798","activity_notes":"To disconnect and remove existing fridge freezer and dispose of correctly at waste transfer site.To supply and fit new integrated Bosch fridge freezer, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2018 15:33 (jane)<\/b>Lead-time - 4 to 5 days <\/p>

15\/10\/2018 15:51 (jan)<\/b>Email for access Tues, 16th Oct late morning<\/p>

15\/10\/2018 16:22 (jan)<\/b>Booked for Tuesday am, 16th Oct, tenant to provide access<\/p>

16\/10\/2018 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37420","activity_ticket_id":"39285","ticket_reference":"HDT40366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 25 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"16\/10\/18","activity_end":"2018-10-16 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46799","activity_notes":"Please install blind hooks in flat 3 and check the extract is functioning properly.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 12:29 (jan)<\/b>Awaiting access details<\/p>

01\/11\/2018 15:52 (jan)<\/b>Email to client to assist with access<\/p>

06\/11\/2018 10:46 (jan)<\/b>Email to client to assist with access<\/p>

08\/11\/2018 10:44 (sandra)<\/b>Test bathroom extractor fan and found all to be working correctly <\/p>

08\/11\/2018 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37421","activity_ticket_id":"39285","ticket_reference":"HDT40366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 25 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/18","activity_end":"2018-10-16 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46800","activity_notes":"Please install blind hooks in flat 3 and check the extract is functioning properly.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 12:29 (jan)<\/b>Awaiting access details<\/p>

01\/11\/2018 15:52 (jan)<\/b>Email to client to assist with access<\/p>

06\/11\/2018 10:46 (jan)<\/b>Email to client to assist with access<\/p>

08\/11\/2018 10:44 (sandra)<\/b>Test bathroom extractor fan and found all to be working correctly <\/p>

08\/11\/2018 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37422","activity_ticket_id":"39286","ticket_reference":"HDT40367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower not working","ticket_address_1":"Flat 3, 24a Newport Court, ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/18","activity_end":"2018-10-16 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46801","activity_notes":"Please attend site as the shower is not working in 24a. ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 12:35 (jan)<\/b>Awaiting Flat number and tenant details<\/p>

18\/10\/2018 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37423","activity_ticket_id":"39287","ticket_reference":"HDT40368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor Fans","ticket_address_1":"Flat 3.2, 52 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/18","activity_end":"2018-10-18 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46802","activity_notes":"We have an issue with the extractor fans in bathroom and kitchen. We have cleaned the filter but they do not seem to be working correctly. Reddan, please liaise with Jackie- Clarendon for access.","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 15:04 (jan)<\/b>Email for access Thursday pm, 18th Oct<\/p>

18\/10\/2018 12:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37424","activity_ticket_id":"39216","ticket_reference":"HDT40297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush","ticket_address_1":"Flat 8, Quantic House, College Parade","ticket_address_2":"Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/10\/18","activity_end":"2018-10-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46803","activity_notes":"Please can a plumber urgently attend site today as there is an issue with the toilet flush, leading to a gush of water coming from the shower. It's possible that the pipes are loose. Tenant's name is Savvas: 07586 783878.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:50 (sandra )<\/b>(Ticket Closed)<\/p>

02\/11\/2018 10:34 (jan)<\/b>Email for access Wednesday, 7th Nov<\/p>

02\/11\/2018 10:42 (jan)<\/b>Booked for Wed, 7th Nov between 8 and 10am. Tenant to provide access<\/p>

06\/11\/2018 15:31 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 15:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2018 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37425","activity_ticket_id":"39288","ticket_reference":"HDT40369","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Ventilator filter change","ticket_address_1":"Flat 8, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/18","activity_end":"2018-10-16 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46804","activity_notes":"Change the filter of the ventilator in my flat.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 09:13 (sandra)<\/b>isolated power as too noisy as asked by tenant.filter needs to be changed <\/p>

26\/10\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37426","activity_ticket_id":"39289","ticket_reference":"HDT40370","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Underfloor heating","ticket_address_1":"Flat 4, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/18","activity_end":"2018-11-02 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46805","activity_notes":"He tenant has reported the underfloor heating panels are not working(in both bath rooms); please could you confirm when the contractor can attend to rectify.Please pass on the manual to the contractor to familiarise himself with the control system, before attending; it was suspected the panel needed new batteries but it seems its hard wired. https:\/\/www.warmup.co.uk\/wp-content\/uploads\/thermostat-TSTAT-FLAP-user-manual-and-tech-specs.pdfalso for the contractor to show and set the central heating on\/off times for the tenant; on a separate programmer next to the boiler.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 11:35 (jan)<\/b>Email for access Thurs, 18th<\/p>

18\/10\/2018 14:33 (jan)<\/b>Access with keys<\/p>

30\/10\/2018 14:19 (jan)<\/b>Email to tenant for access Friday, 2nd Nov<\/p>

30\/10\/2018 16:09 (jan)<\/b>Booked for Fri, 2nd Nov with keys<\/p>

13\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37428","activity_ticket_id":"39222","ticket_reference":"HDT40303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out testing of fall arrest system ","ticket_address_1":"28\/30 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7BA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/18","activity_end":"2018-10-17 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46807","activity_notes":"Please assign a works order to Redden for the following:- Carry out testing of fall arrest system- Provide certification on completionPlease Note: Access to the roof is via small door above flat 4.2, a ladder to access this door is required","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 09:39 (jane)<\/b>For Monday 22nd October <\/p>

23\/10\/2018 09:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37430","activity_ticket_id":"39282","ticket_reference":"HDT40363","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 25 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/18","activity_end":"2018-10-18 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46809","activity_notes":"Can we please check the extract is functioning properly","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 12:28 (jan)<\/b>Booked for Thurs, 18th with keys<\/p>

18\/10\/2018 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37431","activity_ticket_id":"39213","ticket_reference":"HDT40294","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet running","ticket_address_1":"Flat 2, 6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/10\/18","activity_end":"2018-10-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46810","activity_notes":"Greg 078 100 900 00 Tennant is quite happy to have this looked at anytime Thursday 11th. Please contact himToilet en suite water constantly running after flushing.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2018 14:16 (jane)<\/b>Removed copy of 'the hunger games' from cistern, new flush valve ordered.<\/p>

18\/10\/2018 16:04 (jan)<\/b>Cistern now split, new one ordered<\/p>

24\/10\/2018 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37432","activity_ticket_id":"39290","ticket_reference":"HDT40371","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet pan broken","ticket_address_1":"Flat 1, 36A Wellington","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/11\/18","activity_end":"2018-11-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46811","activity_notes":"Broken toilet pan in the above apartment. Please can you arrange replacement asap.Get Danny to call us when on site we will provide access with an emergency key.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:57 (sandra)<\/b>sourcing replacement <\/p>

05\/11\/2018 15:16 (jan)<\/b>To client for access Tuesday, 6th Nov<\/p>

05\/11\/2018 15:49 (jan)<\/b>Booked for Tuesday, 6th Nov after 9am. Awaiting access<\/p>

06\/11\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37433","activity_ticket_id":"39117","ticket_reference":"HDT40198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/18","activity_end":"2018-10-17 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46812","activity_notes":"Gas Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:59 (sandra)<\/b>Booked for October 18th with keys <\/p>

19\/10\/2018 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37434","activity_ticket_id":"39291","ticket_reference":"HDT40372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12467 - Crush, 30 Rathbone Street ","ticket_address_1":"Crush, 30 Rathbone Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/18","activity_end":"2018-10-17 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46813","activity_notes":"Replacement shop street door ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 15:32 (sandra)<\/b>MR to source the door <\/p>

09\/01\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37435","activity_ticket_id":"39292","ticket_reference":"HDT40373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker\/Dishwasher","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"17\/10\/18","activity_end":"2018-10-17 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46814","activity_notes":"The middle middle fixture in the gas cooker appears to be faulty. It will regularly turn itself off during cooking. Reddan, please arrange for appliance engineer to attendThe dishwasher is acting up. All dishes come out extremely coarse to the touch, and often simply unclean. We have tried using the Finish AID liquid, but to no avail. Reddan, please arrange for appliance engineer to attendIga l ; Davide Barelli ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 10:11 (sandra)<\/b>dishwasher repaired and working - WFGas Cooker is Gas <\/p>

31\/10\/2018 10:20 (jan)<\/b>Email to tenants for access Friday, 2nd Nov to look at the gas cooker<\/p>

13\/11\/2018 10:55 (jan)<\/b>Email to tenant for access on Friday, 16th Nov<\/p>

20\/11\/2018 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37436","activity_ticket_id":"39293","ticket_reference":"HDT40374","ticket_client":"2023","client_name":"GVA","ticket_title":"Locks","ticket_address_1":"43 Berkeley Square","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5AP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/10\/18","activity_end":"2018-10-17 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46815","activity_notes":"Fix locks on the basement elec cupboards","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37437","activity_ticket_id":"39294","ticket_reference":"HDT40375","ticket_client":"2023","client_name":"GVA","ticket_title":"Fire Extinguisher Issue","ticket_address_1":"43 Berkeley Square","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5AP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/10\/18","activity_end":"2018-10-17 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46816","activity_notes":"Extinguishers on the 2nd floor landing to placed in rack as they are difficult to remove from the wall in the event of an emergency","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 11:37 (sandra)<\/b>on order from Seton <\/p>

23\/10\/2018 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37438","activity_ticket_id":"39295","ticket_reference":"HDT40376","ticket_client":"2023","client_name":"GVA","ticket_title":"Broken panel","ticket_address_1":"43 Berkeley Square","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5AP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/10\/18","activity_end":"2018-10-17 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46817","activity_notes":"Fix broken panel in the reception area by the fire place and tidy cabling ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 12:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37439","activity_ticket_id":"39296","ticket_reference":"HDT40377","ticket_client":"2023","client_name":"GVA","ticket_title":"Signage","ticket_address_1":"43 Berkeley Square","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/10\/18","activity_end":"2018-10-17 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46818","activity_notes":"Fit a risk of bumping head sign above the door leading to the roof with the meeting room ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37440","activity_ticket_id":"39297","ticket_reference":"HDT40378","ticket_client":"2023","client_name":"GVA","ticket_title":"Spot light","ticket_address_1":"43 Berkeley Square","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5AP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/18","activity_end":"2018-10-17 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46819","activity_notes":"Check the spot light on the stair case leading to the 4th floor is safe as there is black marking around the light and seems to give of lots of heat ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37441","activity_ticket_id":"39298","ticket_reference":"HDT40379","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Ceiling tiles","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/18","activity_end":"2018-10-17 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46820","activity_notes":"Please proceed with Replacing the Ceiling tiles and ceiling tile Track In management block corridor","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37442","activity_ticket_id":"39299","ticket_reference":"HDT40380","ticket_client":"2020","client_name":"GVA","ticket_title":"Additional key requests","ticket_address_1":"11 Bruton St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 6LA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/10\/18","activity_end":"2018-10-17 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46821","activity_notes":"Additional Key Requests11 Bruton Street - 2 No post boxes- replace the locks for floor 6 and 7 and supply keys ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 17:00 (sandra)<\/b>taken locks out and bought new ones. awaiting client to advise <\/p>

23\/10\/2018 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37443","activity_ticket_id":"39300","ticket_reference":"HDT40381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/18","activity_end":"2018-10-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46822","activity_notes":"- install CO2 monitor- Check leaky tap in the bathroom - bath - touch up paintwork in lounge where there was a previous leak if you assess and this is possible- check flaky bathroom window and assess to see if any leaks Access needs to be arranged with the tenant as we do not hold management keys - his email is desmondfairfoot@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2018 15:05 (jan)<\/b>Email for access Monday am, 22nd Oct<\/p>

18\/10\/2018 12:44 (jan)<\/b>Booked for Mon, 22nd Oct. Tenant to provide access<\/p>

25\/10\/2018 11:06 (jan)<\/b>Email to reschedule for Tuesday, 30th Oct between 8 and 10am<\/p>

29\/10\/2018 10:06 (jan)<\/b>Rescheduled for Tues, 30th between 8 and 10am<\/p>

30\/10\/2018 14:32 (sandra)<\/b>Tap will need to be quote for by Dan as it is old lead pipework and wont be able to be sourced. Two leaks in flat and access is needed to roof to investigate further. <\/p>

05\/11\/2018 13:19 (sandra)<\/b>access to the roof has been gained. there is a leak near his bathroom window but no access can be gained. <\/p>

07\/11\/2018 13:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37445","activity_ticket_id":"39301","ticket_reference":"HDT40382","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Painting","ticket_address_1":"94 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/10\/18","activity_end":"2018-10-17 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46824","activity_notes":"Can we have a small area painted in the common parts up by flat 3 where there was a box on the wall which has been taken down and has left a patch. The paint colour is below.If you can let me know when this could be done please and approx. cost.(For information the paint details are Leyland SDM 14 English Silk Pastel (2010) Vinyl Matt)","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2018 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37446","activity_ticket_id":"39302","ticket_reference":"HDT40383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Digi lock ","ticket_address_1":"Quadrant Business Centre, 135 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"17\/10\/18","activity_end":"2018-10-17 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46825","activity_notes":"Please can we have a code lock installed on the toilet door which is used by the onsite security team. The door is located in the bin storage room. Can the code please be set to C5789X.Access can be provided at any time as door is open.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:16 (sandra)<\/b>Booked Monday 12th <\/p>

13\/11\/2018 14:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37447","activity_ticket_id":"39303","ticket_reference":"HDT40384","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door frame","ticket_address_1":"Flat 4.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/18","activity_end":"2018-10-17 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46826","activity_notes":"Since we had the heavy rain at the weekend the front door frame has expanded and cracked and its very difficult to open and close the main door it seems to be getting worse since yesterday. The flooring has also come up on on the other side of the door since this happened it looks like its also due to the rain getting in. Reddan, please liaise with Debra for access.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 10:39 (jan)<\/b>Email to tenant for access Fri am, 19th Oct<\/p>

18\/10\/2018 11:14 (jan)<\/b>Booked for Monday am, 22nd Oct<\/p>

22\/10\/2018 08:17 (sandra)<\/b>Attended and made a temporary repair so door won't jam shut over the weekend,will return Monday to complete, <\/p>

23\/10\/2018 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37448","activity_ticket_id":"39304","ticket_reference":"HDT40385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Top lock","ticket_address_1":"27 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/18","activity_end":"2018-10-17 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46827","activity_notes":"Please attend the above property to take a look at the top lock that does not appear to be operating properly, it may need adjustment.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37449","activity_ticket_id":"39305","ticket_reference":"HDT40386","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"17\/10\/18","activity_end":"2018-10-17 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46828","activity_notes":"Did you get the intercom looked at, if not can Paul attend tomorrow please?","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 17:01 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 11:23 (jan )<\/b>(Ticket Closed)<\/p>

16\/11\/2018 12:44 (jan)<\/b>(Ticket Re-Opened)<\/p>

20\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

19\/12\/2018 12:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2018 12:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37450","activity_ticket_id":"39306","ticket_reference":"HDT40387","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door","ticket_address_1":"39 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"18\/10\/18","activity_end":"2018-10-18 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46829","activity_notes":"Please raise a work order for Reddan to make safe the door today please.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37451","activity_ticket_id":"39308","ticket_reference":"HDT40389","ticket_client":"1536","client_name":"Gudrun Sjoden","ticket_title":"Smashed Window","ticket_address_1":"Gudrun Sjoden, 65 & 67 Monmouth St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9DG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"18\/10\/18","activity_end":"2018-10-18 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46830","activity_notes":"As requested over the phone I am sending the email about the broken window.We had the back window smashed in the shop over night. It needs to be fix.Gudrun Sjoden at 65&67 Monmouth Street, Covent Garden.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 12:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37452","activity_ticket_id":"39309","ticket_reference":"HDT40390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 3, 122 Nassau House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"18\/10\/18","activity_end":"2018-10-18 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46831","activity_notes":"The dishwasher has now decided to stop working!Please raise a work order for Reddan appliance engineer to attend.Reddan , please try to arrange for tomorrow-thursday. ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 10:30 (jan)<\/b>Email to We Fix to find out when he can attend<\/p>

31\/10\/2018 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37453","activity_ticket_id":"39310","ticket_reference":"HDT40391","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"common parts decorating ","ticket_address_1":"94 Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/10\/18","activity_end":"2018-10-18 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46832","activity_notes":"Can we have a small area painted in the common parts up by flat 3 where there was a box on the wall which has been taken down and has left a patch. The paint colour is below.(For information the paint details are Leyland SDM 14 English Silk Pastel (2010) Vinyl Matt) ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 11:57 (sandra )<\/b>(Ticket Closed)<\/p>

05\/12\/2018 10:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/12\/2018 10:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37454","activity_ticket_id":"39311","ticket_reference":"HDT40392","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Winter lights","ticket_address_1":"Opera Quarter","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/18","activity_end":"2018-10-18 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46833","activity_notes":"Please raise a work order for Reddan to attend to check the timers for the winter lights they are currently on but shouldn't come on until 3pm until ,10.Alan is aware?","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37455","activity_ticket_id":"39273","ticket_reference":"HDT40354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out latchway testing ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/10\/18","activity_end":"2018-10-18 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46834","activity_notes":"Can you carry out latchway testing? There are two in 13A Macclesfield. One has been painted over and will probably need replacing, the other appears to be fine however I can't find any documentation to proof it has been tested recently.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 14:08 (jane)<\/b>Scheduled attendance for Monday 29th between 1pm 5pm<\/p>

24\/10\/2018 10:36 (sandra)<\/b>Roy to gain access for subcontractor <\/p>

30\/10\/2018 12:01 (sandra)<\/b>rescheduled <\/p>

23\/11\/2018 13:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37456","activity_ticket_id":"39273","ticket_reference":"HDT40354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out latchway testing ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/18","activity_end":"2018-10-18 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46835","activity_notes":"Can you carry out latchway testing? There are two in 13A Macclesfield. One has been painted over and will probably need replacing, the other appears to be fine however I can't find any documentation to proof it has been tested recently.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 14:08 (jane)<\/b>Scheduled attendance for Monday 29th between 1pm 5pm<\/p>

24\/10\/2018 10:36 (sandra)<\/b>Roy to gain access for subcontractor <\/p>

30\/10\/2018 12:01 (sandra)<\/b>rescheduled <\/p>

23\/11\/2018 13:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37457","activity_ticket_id":"39312","ticket_reference":"HDT40393","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door closer","ticket_address_1":"20 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/18","activity_end":"2018-10-18 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46836","activity_notes":"Please could you install the same type of door closer on the main front door of 20 New Cavendish Street to be an extra door closer as well as the over arm one already in place?Can you let us know when you can do this?","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:28 (sandra)<\/b>Attended,and ordered the correct type of closer for this door,will return next week to fit once I have delivery. <\/p>

23\/10\/2018 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37458","activity_ticket_id":"39257","ticket_reference":"HDT40338","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Lights","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/18","activity_end":"2018-10-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46837","activity_notes":"Can we please arrange for someone to come to fix one of our lights in reception?","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:27 (sandra)<\/b>its the ballast units <\/p>

08\/11\/2018 14:19 (jan)<\/b>Booked for Tuesday, 13th Nov between 8.30 and 9am<\/p>

12\/11\/2018 15:59 (jan)<\/b>Rescheduled for 10am on Tuesday<\/p>

19\/11\/2018 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37459","activity_ticket_id":"39315","ticket_reference":"HDT40396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bedroom closet door","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"18\/10\/18","activity_end":"2018-10-18 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46838","activity_notes":"Please attend site as we have had reports from the tenant at flat 1.2 the bedroom closet door which has a mirror on has unhinged and the tenants are having to manually slide it across. ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37460","activity_ticket_id":"39316","ticket_reference":"HDT40397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower handle","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/18","activity_end":"2018-10-18 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46839","activity_notes":"Although yesterday, the shower was fixed, after the gentleman left, another problem arose - there is some sort of water leak from the handle and additionally, I accidentally broke the handle when I was trying to turn it off. Reddan, I spoke with Danny and he said he is available for 11.30am tomorrow.Iga, can you please allow access tomorrow - 11.30-12noon.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 14:56 (jan)<\/b>Awaiting access for Friday, 19th Oct between 11.30am and 12pm<\/p>

06\/11\/2018 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37461","activity_ticket_id":"39317","ticket_reference":"HDT40398","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Roof area","ticket_address_1":"Flat 1, 11 Nottingham Place (Marylebone Exchange)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/10\/18","activity_end":"2018-10-18 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46840","activity_notes":"Can we have the roof area cleared of water again please as this is sitting in the gulley and attracting flies etc.Keys from our office","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37463","activity_ticket_id":"39198","ticket_reference":"HDT40279","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To supply items in preparation for winter - EMAILED PRICE ","ticket_address_1":"Thomas Neals Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/10\/18","activity_end":"2018-10-18 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46842","activity_notes":"18kg winter salt spreader Rain cover for salt spreader 12No x bags of white de-icing rock salts FOR THE AGREED PRICE OF 495.00 PLUS VAT ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 10:57 (jane)<\/b>On order - 5 working days lead-time<\/p>

19\/10\/2018 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37464","activity_ticket_id":"39318","ticket_reference":"HDT40399","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Blocked staff toilet","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46843","activity_notes":"Blocked staff toilet","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 15:54 (sandra)<\/b>Have cleared blockage but suspect a fault further down the outlet pipework possibly due to a foreign object entering the macerator, paneling will have to be removed and possibly access made to trace outlet pipework and locate fault.I would allow 4hrs initially to trace pipework and possibly rectify pipework<\/p>

19\/10\/2018 15:57 (sandra )<\/b>(Ticket Closed)<\/p>

22\/11\/2018 14:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2018 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37465","activity_ticket_id":"39319","ticket_reference":"HDT40400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Unlock the bottom lock","ticket_address_1":"Flat 5, 17 Catherine S","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/18","activity_end":"2018-10-18 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46844","activity_notes":"Please raise a work order for Reddan to attend and unlock the bottom lock of flat 5 as tenant has been locked out by inspection today Keys at Rupert court.","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37466","activity_ticket_id":"39320","ticket_reference":"HDT40401","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Redecoration","ticket_address_1":"57-59 Monmouth St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/10\/18","activity_end":"2018-10-18 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46845","activity_notes":"Redecorate the external shop front","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37467","activity_ticket_id":"39321","ticket_reference":"HDT40402","ticket_client":"2023","client_name":"GVA","ticket_title":"Signage","ticket_address_1":"Flat 1, 13a Bruton Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/18","activity_end":"2018-10-24 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46846","activity_notes":"Can you raise a call out and assign to redden as I require some fire exit directional signage in the external area at the above, Just above the sky light. Please advise when this can be attend to and I will advise security to release keys. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 15:19 (jan)<\/b>Booked for 24th Oct<\/p>

24\/10\/2018 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37468","activity_ticket_id":"39322","ticket_reference":"HDT40403","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas remedial works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46847","activity_notes":"Trac pipe not sealed at boiler. Gas requires testing 1a. Ecv is located in the basement, but security controlled.Follow up to gas cert","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 09:30 (jan)<\/b>Email for access 25th Oct<\/p>

30\/10\/2018 14:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37469","activity_ticket_id":"39114","ticket_reference":"HDT40195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorating","ticket_address_1":"Flat 6","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46848","activity_notes":"Reddan left this after it repaired the shower instead of making good the wall. Can they please go back to correct this? While there can they also install blind hooks, replace mastic in shower and touch up the paint around the sinkLucy - 07835 205951","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 15:57 (sandra)<\/b>blind hooks are on order <\/p>

08\/10\/2018 16:52 (jan)<\/b>To client for access details<\/p>

15\/10\/2018 11:31 (jan)<\/b>Email for access next Tuesday, 23rd Oct at 8am<\/p>

15\/10\/2018 13:06 (jan)<\/b>Booked for Friday, 19th Oct at 8am. Tenant to provide access<\/p>

19\/10\/2018 16:03 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2018 12:18 (jan)<\/b>Iain to fit shower screen seal today between 1 and 2pm<\/p>

05\/11\/2018 12:31 (jan)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37470","activity_ticket_id":"39323","ticket_reference":"HDT40404","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12487 - 21-22 New Row, London, WC2","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46849","activity_notes":"Replacement doors ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:13 (sandra)<\/b>on going <\/p>

27\/11\/2018 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37471","activity_ticket_id":"39324","ticket_reference":"HDT40405","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12488 - 21-22 New Row, London, WC2","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/18","activity_end":"2018-10-19 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46850","activity_notes":"To carry out all necessary preparation works to disturbed surfaces housing door frames and make good followed by 2No coats of colour match paint on completion ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37472","activity_ticket_id":"39075","ticket_reference":"HDT40156","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"PAT test ","ticket_address_1":"Admiral Codrington","ticket_address_2":"17 Mossop Street, South Kensington ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"19\/10\/18","activity_end":"2018-10-19 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46851","activity_notes":"Attend site and test all Portable appliances - EXCLUDING Kitchen appliances. To include; - Bar appliances - Portable Heaters\/Hairdryers - Kettles - Computers\/IT Equipment - Lamps\/Lighting - Coffee Machine(s)","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37473","activity_ticket_id":"39072","ticket_reference":"HDT40153","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"PAT test ","ticket_address_1":"Cross Keys ","ticket_address_2":"1 Lawrence Street, Chelsea ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"19\/10\/18","activity_end":"2018-10-19 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46852","activity_notes":"Attend site and test all Portable appliances - EXCLUDING Kitchen appliances. To include; - Bar appliances - Portable Heaters\/Hairdryers - Kettles - Computers\/IT Equipment - Lamps\/Lighting - Coffee Machine(s)","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37475","activity_ticket_id":"39325","ticket_reference":"HDT40406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/10\/18","activity_end":"2018-10-23 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46854","activity_notes":"Can we please arrange for Reddan to attend to install blind hooks and a new smoke alarmAccess to be confirmed with gwenmichaeljones@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 10:32 (jan)<\/b>Email for access on Tues, 23rd Oct<\/p>

22\/10\/2018 09:28 (jan)<\/b>Booked for Tuesday with keys<\/p>

23\/10\/2018 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37476","activity_ticket_id":"39326","ticket_reference":"HDT40407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/10\/18","activity_end":"2018-10-23 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46855","activity_notes":"Can we please arrange a job for a contractor to attend to check the bathroom extract at the apartment - it is extremely noisyBlind hooks also need to be installed please Please confirm access to christian.roygaard@gmail.com who is happy with key access but would like to know when the appointment is booked. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 15:40 (jan)<\/b>Booked for 23rd Oct with keys<\/p>

23\/10\/2018 14:51 (sandra)<\/b>blind hooks fitted, extractor is very noisy<\/p>

01\/11\/2018 15:58 (jan)<\/b>Email to tenant for access Monday, 5th Nov<\/p>

02\/11\/2018 14:13 (jan)<\/b>Booked for Monday, 5th Nov with keys<\/p>

06\/11\/2018 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37479","activity_ticket_id":"39327","ticket_reference":"HDT40408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind hooks","ticket_address_1":"Flat 3, 17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/10\/18","activity_end":"2018-10-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46858","activity_notes":"Can blind hooks please be installed in the flat aboveAccess to be confirmed to juliaburbach@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 11:05 (jan)<\/b>Email for access on Tues, 23rd Oct<\/p>

22\/10\/2018 14:23 (jan)<\/b>Booked for Tuesday, 23rd Oct at 8am. Tenant to provide access<\/p>

23\/10\/2018 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37480","activity_ticket_id":"39328","ticket_reference":"HDT40409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"China Town Portfolio","ticket_address_1":"China Town Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"19\/10\/18","activity_end":"2018-10-19 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46859","activity_notes":"Meter Readings as per schedule.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37481","activity_ticket_id":"39331","ticket_reference":"HDT40412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind hooks","ticket_address_1":"Flat 5, 17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"19\/10\/18","activity_end":"2018-10-19 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46860","activity_notes":"please raise a work order for Reddan to install blind hooks in the above property.Please confirm when this will be carried out. access with keys ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 10:51 (jan)<\/b>Email to client for tenant's contact details<\/p>

22\/11\/2018 11:21 (sandra)<\/b>emailed James to arrange access for Monday or Tuesday <\/p>

03\/12\/2018 13:33 (sandra)<\/b>access tuesday and picking up keys for wardrobes to be fitted also <\/p>

04\/12\/2018 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37482","activity_ticket_id":"39087","ticket_reference":"HDT40168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet flush handle ","ticket_address_1":"second floor office ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6JG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46861","activity_notes":"This is to report that one of the toilet flush handle (big) was broken. ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 12:51 (sandra )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 11:36 (jan)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2018 11:36 (jan)<\/b>Tenant requires new flush button<\/p>

30\/10\/2018 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37483","activity_ticket_id":"39168","ticket_reference":"HDT40249","ticket_client":"2023","client_name":"GVA","ticket_title":"JH\/JH\/12478 - 48 Charles Street ","ticket_address_1":"48 Charles Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/10\/18","activity_end":"2018-10-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46862","activity_notes":"To allow to attend the above site with all necessary plant and materials, gain access to roof area from top floor tenants demise.To carry out all necessary preparation works to flat roof, apply primer\/stabilizer to entire area.Supply and install 2 part roof-lock waterproofing system Remove all builders rubbish on completion ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 08:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37484","activity_ticket_id":"39332","ticket_reference":"HDT40413","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"16","resource_name":"David Knight","activity_start":"19\/10\/18","activity_end":"2018-10-19 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46863","activity_notes":"- fix extract in bathroom - affix blind hooks - repair blind in lounge - check leak is not active in lounge and redecorate if tenant wishesThis tenant has a new baby - so we need to arrange a time to do the works that fits with this - but checking that the leak is historic is to be done sooner rather than later and blind hooks are also urgent. Access to be arranged via insub1006@googlemail.com and hyeju.park1004@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 11:46 (jan)<\/b>Email for access Thurs am, 25th Oct<\/p>

31\/10\/2018 09:05 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37485","activity_ticket_id":"39333","ticket_reference":"HDT40414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rubbish Removal","ticket_address_1":"21-24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/18","activity_end":"2018-10-19 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46864","activity_notes":"Please attend urgently to remove rubbish from surrounding courtyard of the above property. Reddan, need to survey on how to get access to court yard.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 11:32 (sandra)<\/b>Not complete, attended and found there was no access to this area to be cleared, Lillian is going to contact the ground floor shop to see if access is available from their premises. <\/p>

26\/10\/2018 15:00 (sandra )<\/b>(Ticket Closed)<\/p>

15\/11\/2018 11:14 (sandra)<\/b>DO NOT INVOICE UNTIL NEEDLES HAVE BEEN COLLECTED <\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37486","activity_ticket_id":"39334","ticket_reference":"HDT40415","ticket_client":"2023","client_name":"GVA","ticket_title":"Remove fire extinguishers","ticket_address_1":"89\/91 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/10\/18","activity_end":"2018-10-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46865","activity_notes":"Can you raise a call out and assign to Reddan to remove the old fire extinguishers that have been left on the floor in the basement meter room and also remove the items that are being stored in the basement old paint pots, door etc. Please advise when this will be attended to as a key is required for access to the basement and an FB2 key is required to access the basement gas meter room.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 14:33 (jan)<\/b>Email for access Wednesday am<\/p>

23\/10\/2018 10:12 (jan)<\/b>Booked for Wednesday am, 24th Oct. Security to allow access<\/p>

25\/10\/2018 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37488","activity_ticket_id":"39335","ticket_reference":"HDT40416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating","ticket_address_1":"Top Floor, Flat 1, 62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/10\/18","activity_end":"2018-10-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46867","activity_notes":"Please attend top floor flat 1 to re-decorate a small leak ceiling areas in the bathroom. Reddan, can you please arrange for Tues(23rd) after 9am. Tenant is in for access. Just buzz the door.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 13:28 (jan)<\/b>Booked for 23rd Oct after 9am, access via tenant<\/p>

06\/12\/2018 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37489","activity_ticket_id":"39336","ticket_reference":"HDT40417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind hooks","ticket_address_1":"Flat 2, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"06\/11\/18","activity_end":"2018-11-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46868","activity_notes":"Please attend 15 Tavistock, flat 2 to install blind hooks in this property where needed.Please confirm visit time to tenants at adamhorrell@hotmail.com and mikehorrell@hotmail.com ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 13:33 (jan)<\/b>Email to tenant for access on Thursday, 25th Oct<\/p>

22\/10\/2018 09:39 (jan)<\/b>Booked for Thursday pm, 25th Oct with keys<\/p>

25\/10\/2018 09:33 (jan)<\/b>Email to reschedule for next Thursday, 1st Nov (no blind hooks)<\/p>

25\/10\/2018 10:10 (jan)<\/b>Rescheduled for next Thursday pm, 1st Nov with keys<\/p>

06\/11\/2018 09:22 (jan)<\/b>Email for access this morn8ing<\/p>

08\/11\/2018 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37490","activity_ticket_id":"39337","ticket_reference":"HDT40418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/12\/18","activity_end":"2018-12-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46869","activity_notes":"Please attend flat 6, 32 Wellington St to investigate and repair the following: CO2 monitor to be installed Redecorating after leak has been confirmed resolved Blind hooks to be installed ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 13:38 (jan)<\/b>Email to client for access Tuesday<\/p>

24\/10\/2018 15:34 (jan)<\/b>Email to tenant for access Tues am, 30th Oct<\/p>

29\/10\/2018 10:11 (jan)<\/b>Awaiting notification from tenant of convenient date to attend<\/p>

31\/10\/2018 13:24 (jan)<\/b>Email to tenant for access next week<\/p>

31\/10\/2018 13:56 (jan)<\/b>Booked with the tenant for 23rd Nov, she will provide access<\/p>

27\/11\/2018 12:01 (jan)<\/b>Email for access Thurs, 29th Nov to check the leak has stopped<\/p>

03\/12\/2018 15:03 (jan)<\/b>Decorating booked for 8am on Thurs, 6th Dec. Tenant will provide access<\/p>

06\/12\/2018 13:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37491","activity_ticket_id":"39337","ticket_reference":"HDT40418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/18","activity_end":"2018-11-23 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46870","activity_notes":"Please attend flat 6, 32 Wellington St to investigate and repair the following: CO2 monitor to be installed Redecorating after leak has been confirmed resolved Blind hooks to be installed ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 13:38 (jan)<\/b>Email to client for access Tuesday<\/p>

24\/10\/2018 15:34 (jan)<\/b>Email to tenant for access Tues am, 30th Oct<\/p>

29\/10\/2018 10:11 (jan)<\/b>Awaiting notification from tenant of convenient date to attend<\/p>

31\/10\/2018 13:24 (jan)<\/b>Email to tenant for access next week<\/p>

31\/10\/2018 13:56 (jan)<\/b>Booked with the tenant for 23rd Nov, she will provide access<\/p>

27\/11\/2018 12:01 (jan)<\/b>Email for access Thurs, 29th Nov to check the leak has stopped<\/p>

03\/12\/2018 15:03 (jan)<\/b>Decorating booked for 8am on Thurs, 6th Dec. Tenant will provide access<\/p>

06\/12\/2018 13:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37492","activity_ticket_id":"39339","ticket_reference":"HDT40420","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 11, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/18","activity_end":"2018-10-19 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46871","activity_notes":"Please could you attend to bathroom extractor not working, lights flickering in the living room and bedroom next to the bathroom.Also please quote for the peeling paint in the bathroom.Please could you also see to the washing machine, the dryer function is not drying the clothes.Please could you see to this at the same time.Contact tenant for access.Lydia 07490163242Libby 07480005905","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 13:54 (jan)<\/b>Email for tenant's contact details<\/p>

26\/10\/2018 15:36 (jan)<\/b>Email to tenant for access on Tuesday am, 30th Oct<\/p>

29\/10\/2018 10:27 (jan)<\/b>Roy booked in for Tues am, 30th Oct<\/p>

31\/10\/2018 11:22 (sandra)<\/b>lighting has gone to Quote. Roy looked at and Alan preparing quote <\/p>

22\/11\/2018 10:26 (sandra )<\/b>(Ticket Closed)<\/p>

22\/11\/2018 10:26 (sandra)<\/b>reset dryer and left working <\/p>

28\/11\/2018 10:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 10:42 (jane )<\/b>(Ticket Closed)<\/p>

13\/03\/2019 09:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37493","activity_ticket_id":"39339","ticket_reference":"HDT40420","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 11, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"19\/10\/18","activity_end":"2018-10-19 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46872","activity_notes":"Please could you attend to bathroom extractor not working, lights flickering in the living room and bedroom next to the bathroom.Also please quote for the peeling paint in the bathroom.Please could you also see to the washing machine, the dryer function is not drying the clothes.Please could you see to this at the same time.Contact tenant for access.Lydia 07490163242Libby 07480005905","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 13:54 (jan)<\/b>Email for tenant's contact details<\/p>

26\/10\/2018 15:36 (jan)<\/b>Email to tenant for access on Tuesday am, 30th Oct<\/p>

29\/10\/2018 10:27 (jan)<\/b>Roy booked in for Tues am, 30th Oct<\/p>

31\/10\/2018 11:22 (sandra)<\/b>lighting has gone to Quote. Roy looked at and Alan preparing quote <\/p>

22\/11\/2018 10:26 (sandra )<\/b>(Ticket Closed)<\/p>

22\/11\/2018 10:26 (sandra)<\/b>reset dryer and left working <\/p>

28\/11\/2018 10:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 10:42 (jane )<\/b>(Ticket Closed)<\/p>

13\/03\/2019 09:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37494","activity_ticket_id":"39341","ticket_reference":"HDT40422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle","ticket_address_1":"Flat 3.3, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/18","activity_end":"2018-10-19 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46873","activity_notes":"Please attend flat 3.3, 28A Lisle St to reinstate 1st flat door handle. Reddan, no keys needed. 1st door not locked.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 11:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37495","activity_ticket_id":"39340","ticket_reference":"HDT40421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window not closing","ticket_address_1":"Unit 16, Lonsdale Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"19\/10\/18","activity_end":"2018-10-19 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46874","activity_notes":"Please attend Unit 16 as the window is not closing properly and this is a security risk. Please collect keys from letting agent for access.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:19 (sandra)<\/b>Monday <\/p>

13\/11\/2018 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37496","activity_ticket_id":"39338","ticket_reference":"HDT40419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Steps","ticket_address_1":"Priory Chambers","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT13 8DG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"19\/10\/18","activity_end":"2018-10-19 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46875","activity_notes":"Please attend the below property as one of the steps leading to the rear door is loose and could pose a risk. It is a concrete step. Access is provided at the rear of the property and the code for the lock on the barrier is 4448.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 11:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37497","activity_ticket_id":"39342","ticket_reference":"HDT40423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/18","activity_end":"2018-11-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46876","activity_notes":"- fix extract in bathroom - affix blind hooks - repair blind in lounge - check leak is not active in lounge and redecorate if tenant wishesThis tenant has a new baby - so we need to arrange a time to do the works that fits with this - but checking that the leak is historic is to be done sooner rather than later and blind hooks are also urgent. Access to be arranged via insub1006@googlemail.com and hyeju.park1004@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 14:25 (jan)<\/b>Email for access Tues or Wed, 23rd\/24th<\/p>

22\/10\/2018 16:20 (jan)<\/b>Awaiting tenant's confirmation of access once the baby is better<\/p>

30\/10\/2018 14:39 (jan)<\/b>Email to tenant for access next week<\/p>

31\/10\/2018 09:12 (jan)<\/b>Booked for Monday, 5th Nov at 11.30am<\/p>

05\/11\/2018 11:16 (jan)<\/b>Email to tenant to reschedule for around 12.30\/1pm today<\/p>

06\/11\/2018 08:53 (sandra)<\/b>Attended And fitted blind hooks to all windows,The bathroom extractor, decoration and ceiling lamp ,we have been asked to rectify once the tenant has moved out (within two months).Replacement blind on order,which will need to be booked in with the tenant.<\/p>

11\/12\/2018 12:36 (jan)<\/b>Email for access Tues, 18th Dec to fit the blinds<\/p>

17\/12\/2018 14:39 (jan)<\/b>Email for access on Tues, 18th Dec<\/p>

19\/12\/2018 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

19\/12\/2018 08:24 (sandra)<\/b>blind fitted <\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37499","activity_ticket_id":"39343","ticket_reference":"HDT40424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"06\/11\/18","activity_end":"2018-11-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46878","activity_notes":"KitchenTenant has changed many bulbs and many blow immediately - can we please check the electrics to make sure that nothing is causing this?Extensive staining in kitchen from leak from upstairs - the leak has been resolved, but to make sure there is nothing active can it please be checked? And if no leak, redecorated. Install blind hooksInstall CO2 if there is not onePlease arrange with stefano.vaglietti@atlantiscapital.co.uk we need to attend with tenant present as he has a cat. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 14:38 (jan)<\/b>Email for access Thurs, 25th Oct<\/p>

25\/10\/2018 09:30 (jan)<\/b>Email to reschedule for next Thursday, 1st Nov (no blind hooks)<\/p>

30\/10\/2018 15:19 (jan)<\/b>Email to tenant for access Thurs, 1st Nov or Tues\/Thurs, 6th\/8th Nov<\/p>

30\/10\/2018 15:33 (jan)<\/b>Booked for Nov 6th between 8 and 10am<\/p>

07\/11\/2018 09:46 (sandra)<\/b>Called out to investigate lights under kitchen cupboards not working Test through and found cables above kitchen wall units to be damaged Repair cables replace transformer to lights, test and leave working <\/p>

19\/11\/2018 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37501","activity_ticket_id":"39238","ticket_reference":"HDT40319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12465 - 21a Wardour Street ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/10\/18","activity_end":"2018-10-19 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46880","activity_notes":"To supply and install a new video door entry system with access control.To supply new door entry panel to first floor office with proximity reader Program 15 x fobs into system as per specification Test and commission on completion.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 16:58 (sandra )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 15:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 15:12 (sandra)<\/b>Booked for w\/c 5th<\/p>

20\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37502","activity_ticket_id":"39344","ticket_reference":"HDT40425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Crack in toilet","ticket_address_1":"Flat 9, 77-78 St Martins Lane, ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46881","activity_notes":"Please attend site as there an ugly stick which tries to hide a crack in the toilet, and it has started to fall off after reducing the viscidity. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:30 (jan)<\/b>Awaiting confirmation of access from tenant<\/p>

31\/10\/2018 11:59 (jan)<\/b>Email to tenant for access 7th Nov<\/p>

06\/11\/2018 15:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37504","activity_ticket_id":"39345","ticket_reference":"HDT40426","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/18","activity_end":"2018-10-19 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46883","activity_notes":"Bathroom Possible leak under floor? Floor very spongy and there is a musty smell in the bathroom - concern there is a long term leak. Wooden top of sink to be sanded and treated\/waterproofed New shower holder as it keep slipping down the shower pole when in useBedroom Bulb in wardrobe to be replaced Lounge Middle window in lounge not staying up when half open The oven fan keeps coming on, on its own. Also in addition install blind hooksPlease confirm access to denis.cutts@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 09:58 (jan)<\/b>Email to tenant for access today<\/p>

24\/10\/2018 14:46 (sandra)<\/b>fitted No3 blind hooksreplaced shower riserwindow requires R&B as it is secondary glazing that is the problem<\/p>

24\/10\/2018 14:49 (sandra)<\/b>flooring needs a quote as it needs to be replaced <\/p>

25\/10\/2018 10:03 (jan)<\/b>Email for access Friday am, 26th Oct<\/p>

25\/10\/2018 16:56 (jan)<\/b>R&B booked for Friday, 26th Oct at mid to late morning with keys<\/p>

30\/10\/2018 10:31 (sandra)<\/b>R&B - works completed <\/p>

13\/11\/2018 11:48 (jan)<\/b>Email to tenant for access Friday to repair the wardrobe light<\/p>

14\/11\/2018 09:56 (jan)<\/b>Booked for Friday, 16th with keys for electrical works<\/p>

19\/11\/2018 08:42 (sandra)<\/b>Not complete 1 Replace blown lamps in wardrobe 2 Repair loose connection to lights under kitchen cupboard 3 Replace blown lamps to the in main room and order replacement transformer for fitting by window <\/p>

13\/12\/2018 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37505","activity_ticket_id":"39077","ticket_reference":"HDT40158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"24 Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/10\/18","activity_end":"2018-10-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46884","activity_notes":"Please raise a work order for Reddan to attend to check on the below:Tenant reported:- Leak from shower cubicle \/ condensation- lights not working properly.Reddan, please liaise with tenant Elane - 07915 021683 for access.Re-seal the cubicle","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2018 16:03 (sandra)<\/b>to be booked in <\/p>

05\/10\/2018 16:05 (sandra)<\/b>Emailed for Wednesday 10th <\/p>

08\/10\/2018 13:27 (jan)<\/b>Booked for Wednesday, 10th Oct. Access via tenant<\/p>

10\/10\/2018 14:39 (jane )<\/b>(Ticket Closed)<\/p>

19\/10\/2018 15:43 (jan)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2018 10:47 (jan)<\/b>Email for access Wednesday pm, 24th Oct<\/p>

25\/10\/2018 16:19 (jan)<\/b>Email to reschedule for Friday am, 26th Oct<\/p>

25\/10\/2018 16:53 (jan)<\/b>Booked for Friday, 26th after 10am, access via tenant<\/p>

26\/10\/2018 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37506","activity_ticket_id":"39347","ticket_reference":"HDT40428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/10\/18","activity_end":"2018-10-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46885","activity_notes":"Can you please raise a job to repair the fridge door at the above apartment and re-silicone the bathroom? Plus install blind hooksThe bathroom was only siliconed recently - so could the contractor check there is nothing going on (leaks) that is keeping the area too damp?Carsten carstenhv@gmail.com and Austin dongmin.lee@gmail.com will confirm access","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 10:43 (jan)<\/b>Email for access Wednesday pm, 24th Oct<\/p>

22\/10\/2018 11:26 (jan)<\/b>Booked for Wednesday, 24th Oct between 12 and 2pm with keys<\/p>

25\/10\/2018 15:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37507","activity_ticket_id":"39348","ticket_reference":"HDT40429","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"uplift decking to gain access to manhole","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46886","activity_notes":"uplift decking to gain access to manhole to clear blockage ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37508","activity_ticket_id":"39348","ticket_reference":"HDT40429","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"uplift decking to gain access to manhole","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/18","activity_end":"2018-10-19 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46887","activity_notes":"uplift decking to gain access to manhole to clear blockage ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37509","activity_ticket_id":"39349","ticket_reference":"HDT40430","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"125 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/18","activity_end":"2018-10-19 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46888","activity_notes":"Can we have a look into the attached please , this has been leaking for some time into the basement and into Jack Wolfskin ( Adjacent to 125la) but the pipe was hidden behind a wall. Please can you let me know when this can be looked asap so that I know what we need to repair this pipe . Before it is boxed back in. Thank you.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:36 (sandra)<\/b>Rain water pipe runs through the building and it looks as if a repair has been made but a further crack is further up. This pipe runs through the centre of the building and will need to have an insert put all the way through. Information has been passed to MR for advise. <\/p>

27\/11\/2018 12:05 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37510","activity_ticket_id":"39350","ticket_reference":"HDT40431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12348 - Unit 16, Quadrant Business Centre, NW6","ticket_address_1":"Unit 16, Quadrant Business Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46889","activity_notes":"Isolate supplies, disconnect and remove existing and supply and install new Europrisma 15 Litre 2KW water heater, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37511","activity_ticket_id":"39351","ticket_reference":"HDT40432","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked Drain","ticket_address_1":"19\/19A Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/18","activity_end":"2018-10-19 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46890","activity_notes":"The outside drain pipe from my kitchen seems blocked. We have tried to fix it ourselves with drain unblocked but that resulted in water forcing its way back into the washing machine which then started to leak.We need a proper plumber It seems that the outside pipe is blocked. They will also go in to the well so they need to bring a ladder I imagine","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 12:45 (jan)<\/b>Access required to top flat to clean the pipes all the way through<\/p>

31\/10\/2018 11:55 (jan)<\/b>Email to client for access the latter part of next week<\/p>

06\/11\/2018 15:40 (sandra)<\/b>no access and still needs to be arranged <\/p>

19\/11\/2018 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37512","activity_ticket_id":"39097","ticket_reference":"HDT40178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"carbon monoxide and peeling paint","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/18","activity_end":"2018-10-19 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46891","activity_notes":"Can we please raise a job to install a carbon monoxide monitor as could not see oneAlso some peeling paint in the bedroom requires investigationPlease confirm appointment and access with kaisa.valtanen@outlook.com","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 16:06 (jan)<\/b>Email for access Wednesday, 17th Oct<\/p>

17\/10\/2018 11:36 (sandra)<\/b>emailed for access on 18th and then give to Iain if he is free <\/p>

19\/10\/2018 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37513","activity_ticket_id":"39352","ticket_reference":"HDT40433","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issues","ticket_address_1":"Apt 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/18","activity_end":"2018-10-22 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46892","activity_notes":"The engineer was in on Monday, changed a part and cleaned the inside of the boiler, however the boiler is still not working property. Sometimes it doesnt start it says ERROR 5.Please help having this fixed permanently.","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 09:36 (jan)<\/b>Email for access today between 2 and 4pm<\/p>

23\/10\/2018 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37514","activity_ticket_id":"39354","ticket_reference":"HDT40435","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lightbulb","ticket_address_1":"Flat 4, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/18","activity_end":"2018-10-22 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46893","activity_notes":"Please could someone attend to replace a lightbulb in the bathroom on Monday 22nd at 9am. Our security will attend with the contractor on Monday at 9am, contactor not to go alone to the property.","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 10:13 (jan)<\/b>Email for access Tues am<\/p>

23\/10\/2018 13:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37515","activity_ticket_id":"39357","ticket_reference":"HDT40438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke and co2 alarms","ticket_address_1":"Flat 3, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"22\/10\/18","activity_end":"2018-10-22 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46894","activity_notes":"Please raise a work order for Reddan to attend both flats today to test smoke and co2 alarms, take pictures and send back once complete.","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 10:54 (jan)<\/b>Email for access<\/p>

23\/10\/2018 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37516","activity_ticket_id":"39358","ticket_reference":"HDT40439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke and co2 alarms","ticket_address_1":"Flat 10, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"22\/10\/18","activity_end":"2018-10-22 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46895","activity_notes":"Please raise a work order for Reddan to attend both flats today to test smoke and co2 alarms, take pictures and send back once complete.","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 10:56 (jan)<\/b>Email for access<\/p>

23\/10\/2018 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37517","activity_ticket_id":"39264","ticket_reference":"HDT40345","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12485 - Flat 14, 27 Slingsby Place","ticket_address_1":"Flat 14, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/18","activity_end":"2018-10-22 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46896","activity_notes":"To carefully remove existing dishwasher and dispose of correctly.To then supply and install new integrated Hotpoint dishwasher, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 09:54 (sandra)<\/b>Booked for Monday morning <\/p>

18\/10\/2018 14:28 (jan)<\/b>Booked for Monday, 22nd Oct between 11am and 2pm<\/p>

23\/10\/2018 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37518","activity_ticket_id":"39275","ticket_reference":"HDT40356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12459 - Flat 4, Goodwins House - FOR THE HOTPOINT OPTION ","ticket_address_1":"Flat 4, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/18","activity_end":"2018-10-22 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46897","activity_notes":"To carefully remove existing integrated washer\/dryer and dispose of correctly at waste transfer siteTo then supply and install new Neff integrated washer\/dryer to match existing, commission on completion andleave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:29 (sandra)<\/b>dishwasher integrated reading for collection <\/p>

25\/10\/2018 15:26 (sandra)<\/b>pipe under the sink disconnected. repaired and replaced part of pipework <\/p>

25\/10\/2018 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37519","activity_ticket_id":"39353","ticket_reference":"HDT40434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire alarm","ticket_address_1":"Flat 2, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/18","activity_end":"2018-10-22 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46898","activity_notes":"The alarm is not stopping to ring in the flat. Is 04:17 in the morning and the noise is unbearable and has waken us up. Please can you send somebody urgently tomorrow to fix this up? Its the second time that has happened now. ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 10:05 (jan)<\/b>Email for access<\/p>

23\/10\/2018 15:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37520","activity_ticket_id":"39359","ticket_reference":"HDT40440","ticket_client":"1830","client_name":"GSF London Ltd","ticket_title":"Washing machine","ticket_address_1":"GSF London City Airport","ticket_address_2":"City Aviation House Royal Docks, London","ticket_town":"London","ticket_county":"","ticket_postcode":"E16 2PB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"22\/10\/18","activity_end":"2018-10-22 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46899","activity_notes":"Is it possible to have an engineer come and have a look at the washing machine as its leaking a lot? Tel: 02032 032897www.gsf-uk.com","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 11:59 (jan)<\/b>Booked for Tuesday morning, 23rd Oct<\/p>

22\/11\/2018 10:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37522","activity_ticket_id":"39360","ticket_reference":"HDT40441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken stone pot","ticket_address_1":"5A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/18","activity_end":"2018-10-22 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46901","activity_notes":"Please raise a work order for Reddan to remove a broken stone pot situated near the telephone box in Gerrard street.Reddan, it's heavy stone. Travis is the man to remove it. Please call me if unsure location.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 11:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37523","activity_ticket_id":"39361","ticket_reference":"HDT40442","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked pipe","ticket_address_1":"Flat 3, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/10\/18","activity_end":"2018-10-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46902","activity_notes":"Call received from Simone Gobbi TEL 07738 466 914 to advise that he has a blocked pipe from his shower and the water doesnt drain away.","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 12:33 (jan)<\/b>Email to tenant for access this afternoon or Tues am, 23rd Oct<\/p>

24\/10\/2018 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37524","activity_ticket_id":"39362","ticket_reference":"HDT40443","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Water leak","ticket_address_1":"Flat 6, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/11\/18","activity_end":"2018-11-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46903","activity_notes":"Please could you the contractor see to the following issue:-A water leak on the ceiling where the shower is. The water seems to be dropping from where the light fixture is on the ceiling on top of the shower.Please arrange access via the tenant.Albert sung.albert1@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 12:44 (jan)<\/b>Email for access this afternoon<\/p>

31\/10\/2018 11:43 (sandra)<\/b>Book in to do the repairs <\/p>

31\/10\/2018 11:50 (jan)<\/b>Email for access next Thursday, 8th Nov<\/p>

31\/10\/2018 13:28 (jan)<\/b>Booked for Thurs, 8th Nov with keys<\/p>

09\/11\/2018 16:07 (jan)<\/b>Email to tenant to reschedule for Thurs pm, 15th Nov<\/p>

14\/11\/2018 10:22 (jan)<\/b>Booked for Thursday pm, 15th Nov with keys<\/p>

15\/11\/2018 09:18 (jan)<\/b>Email to reschedule for Monday, 19th Nov<\/p>

15\/11\/2018 09:22 (jan)<\/b>Email to client for access to the flat above on Monday am, 19th Nov<\/p>

15\/11\/2018 12:59 (jan)<\/b>Awaiting access to Flat 15 above on Monday am, 19th Nov<\/p>

15\/11\/2018 14:16 (jan)<\/b>Booked for Flat 6 on Monday am, access via tenant<\/p>

19\/11\/2018 14:54 (jan)<\/b>Email to client for access to Flat 15 on Wed pm (no answer when I phoned tenant)<\/p>

19\/11\/2018 16:36 (jan)<\/b>Booked to attend Flat 15 on Wed, 21st Nov between 12 and 4pm. Tenant to provide access<\/p>

23\/11\/2018 12:44 (jan)<\/b>Re-scheduled for Fri pm, 23rd Nov. Tenant to provide access<\/p>

07\/12\/2018 10:40 (jan)<\/b>Email for access Monday, 10th Dec to reseal the shower<\/p>

07\/12\/2018 12:39 (jan)<\/b>Booked for Monday, 10th Dec with keys<\/p>

12\/12\/2018 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37525","activity_ticket_id":"39363","ticket_reference":"HDT40444","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked drains","ticket_address_1":"Flat 4, Maidstone House, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/10\/18","activity_end":"2018-10-22 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46904","activity_notes":"Please could you send someone to attending the following:- Kitchen sink hardly drains and if you run the dishwasher the outflow floods up the drains into the sink.Please liaise with the tenant for access:-peterwatts@brock.myzen.co.uk; kathrynharris@icloud.com","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37526","activity_ticket_id":"39365","ticket_reference":"HDT40446","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Floor 1, 19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/18","activity_end":"2018-10-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46905","activity_notes":"Please raise a work order for Reddan to check on the below issues.Tenant reported : -windows does not work properly.-lights are not workings (faulty fittings)Reddan, tenant is in for access.helene.a@expegroup.com","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 14:47 (jan)<\/b>Email to tenant for access Friday am, 26th Oct<\/p>

22\/10\/2018 16:23 (jan)<\/b>Booked for Friday am, 26th Oct<\/p>

26\/10\/2018 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37527","activity_ticket_id":"39329","ticket_reference":"HDT40410","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Extractor","ticket_address_1":"Flat 1, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/10\/18","activity_end":"2018-10-23 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46906","activity_notes":"Please could you arrange for someone to attend to see to the extractor fan in the bathroom and the cooker extractor is also not working.Please contact tenant:- Sina Habibi 07890696 924 for access detailsCo2 alarm","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 09:51 (jan)<\/b>Email for access Monday, 29th Oct<\/p>

22\/10\/2018 10:50 (jan)<\/b>Booked for Monday, 29th Oct. Awaiting confirmation of access<\/p>

22\/10\/2018 11:21 (jan)<\/b>Email for access between 12 and 2pm on Monday, 29th Oct<\/p>

22\/10\/2018 12:00 (jan)<\/b>Give the tenant half an hours notice on Monday and she will provide access<\/p>

22\/10\/2018 16:19 (jan)<\/b>Email to tenant for access Tuesday, 23rd Oct<\/p>

23\/10\/2018 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37528","activity_ticket_id":"39366","ticket_reference":"HDT40447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Opera Quarter Time Clocks","ticket_address_1":"17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/18","activity_end":"2018-10-22 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46907","activity_notes":"There seems to be issues with the time clocks for the winter lights, Alan suggested that these need replacing, Shaftesbury would like this done this week if possible can you provide me a cost and let me know if we can resolve this asap. Also can you send Roy down to look at 17 Catherine street again, the lights were on past their time.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 15:56 (sandra )<\/b>(Ticket Closed)<\/p>

30\/10\/2018 09:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/10\/2018 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37529","activity_ticket_id":"39367","ticket_reference":"HDT40448","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 3, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"22\/10\/18","activity_end":"2018-10-22 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46908","activity_notes":"I do have one issue regarding the washing machine. After two uses, the machine does function anymore. Angela, it would be very kind of you if you could please either send me a plumber or recommend me one that could come to the flat. Selima Miled 29\/10\/2018 10:01 (sandra)<\/b>Booked for Monday 29th <\/p>

04\/12\/2018 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37530","activity_ticket_id":"39368","ticket_reference":"HDT40449","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12498 - Flat 4, 127 Long Acre","ticket_address_1":"Flat 4, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/10\/18","activity_end":"2018-10-23 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46909","activity_notes":"Water damage redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 10:19 (sandra)<\/b>attended and still wet. returning next week to see if it is dry enough to complete <\/p>

14\/11\/2018 11:21 (sandra)<\/b>still drying out <\/p>

14\/12\/2018 10:26 (sandra)<\/b>still drying out <\/p>

08\/01\/2019 13:49 (sandra)<\/b>booked for tomorrow <\/p>

15\/01\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37531","activity_ticket_id":"39371","ticket_reference":"HDT40452","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"List of works","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/18","activity_end":"2018-10-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46910","activity_notes":"Housekeepers bathroom, section missing from the pipe that carries the surplus water away.Alarm goes off in the middle of the night - needs isolating","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 09:21 (jan)<\/b>Booked for Tuesday, 24th Oct between 8 and 9am<\/p>

25\/10\/2018 15:37 (sandra )<\/b>(Ticket Closed)<\/p>

25\/10\/2018 15:38 (sandra)<\/b>The missing pipe that carries the surplus water away is.....The overflow is broken. Needs new but the fixed bath panel needs to be removed and skirting and re painted afterwards. I HAVE GLUED IT TO SEE IF IT WORKS AND HOUSEKEEPER WILL LET US KNOW. Beeping alarm disconnected. It's the buzzer to call the maid into the dining room which is never used Extra Removed silicone to shower and redo. Refixed cupboard door <\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37532","activity_ticket_id":"39372","ticket_reference":"HDT40453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smell","ticket_address_1":"11-13 Charlotte St, 4th Floor Office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/18","activity_end":"2018-10-23 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46911","activity_notes":"Marion has noticed a smell in one of the offices on the 4th floor. The same smell was there before when they found there had been rats in between the flooring and suspended ceiling below. Weve not seen any other evidence but you can especially smell it in the morning when the office has been closed up for the night.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37533","activity_ticket_id":"39373","ticket_reference":"HDT40454","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Apple Archive Leak","ticket_address_1":"9 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/10\/18","activity_end":"2018-10-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46912","activity_notes":"Can you investigate the attached please. Please advise when you can attend so that we can book this in. Looks like it has been leaking for a long time. This is under 9 Mercer. ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 09:32 (jan)<\/b>Email for access Friday am, 26th Oct between 8 and 9am<\/p>

23\/10\/2018 11:49 (jan)<\/b>Booked for Friday, 26th Oct between 8 and 10am<\/p>

29\/10\/2018 10:07 (sandra)<\/b>Have investigated leaks, first leak requires area inside external cleaners cupboard to be sealed (pictured),Second leak I suspect is to do with paved area in courtyard.<\/p>

31\/10\/2018 11:40 (jan)<\/b>Email for access to apply sealant<\/p>

31\/10\/2018 16:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37534","activity_ticket_id":"39305","ticket_reference":"HDT40386","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"23\/10\/18","activity_end":"2018-10-23 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46913","activity_notes":"Did you get the intercom looked at, if not can Paul attend tomorrow please?thearogers@yahoo.co.uk","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 17:01 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 11:23 (jan )<\/b>(Ticket Closed)<\/p>

16\/11\/2018 12:44 (jan)<\/b>(Ticket Re-Opened)<\/p>

20\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

19\/12\/2018 12:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2018 12:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37535","activity_ticket_id":"39374","ticket_reference":"HDT40455","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/18","activity_end":"2018-10-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46914","activity_notes":"The tenants are having a problem with the extractor fan in the kitchen (Its on all the time and is quite loud)Also one of the smoke alarms keeps beeping, please can someone attend 23\/10\/2018Please arrange access with the tenant: Gary 074 7074 4007","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 10:01 (jan)<\/b>Email for access Wednesday pm, 24th Oct<\/p>

23\/10\/2018 11:54 (jan)<\/b>Email to re-schedule for Thurs, 25th Oct between 8 and 10am<\/p>

23\/10\/2018 14:30 (jan)<\/b>Booked for Thursday, 25th Oct between 8 and 10am. Tenant will provide access<\/p>

26\/10\/2018 10:08 (sandra)<\/b>Replaced 2 out of date carbon alarms. Extractor fan is the same as flat 8. Is there a company that changes or cleans the filter??? Or have we (Reddans) done it in the past?? Big blue box is where the filter is hiding??<\/p>

27\/11\/2018 10:28 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37536","activity_ticket_id":"39299","ticket_reference":"HDT40380","ticket_client":"2020","client_name":"GVA","ticket_title":"Additional key requests","ticket_address_1":"11 Bruton St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 6LA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/18","activity_end":"2018-10-23 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46915","activity_notes":"Additional Key Requests11 Bruton Street - 2 No post boxes- replace the locks for floor 6 and 7 and supply keys If you can install the cabinet locks and keys and supply to me at my office that would be great.Elliot ValentineFacilities Manager, West End Management GVA T +44 (0)207 911 2691 | M +44 (0)7789 900 483 elliot.valentine@gva.co.uk | www.gva.co.uk Berkeley Square House, London, W1J 6BR","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 17:00 (sandra)<\/b>taken locks out and bought new ones. awaiting client to advise <\/p>

23\/10\/2018 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37537","activity_ticket_id":"39188","ticket_reference":"HDT40269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing properly","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/10\/18","activity_end":"2018-10-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46916","activity_notes":"Please raise a work order for Reddan to attend to repair or adjust the flush to the toilet that does not flush properly. Please enter with keys, but knock first.Toilets still do not flush ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 12:27 (jane)<\/b>New flush on order<\/p>

16\/10\/2018 10:07 (jane)<\/b>Parts are now in, to return<\/p>

17\/10\/2018 11:27 (jan)<\/b>Booked for Friday, 19th Oct with keys<\/p>

18\/10\/2018 15:48 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:45 (jan)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 09:47 (jan)<\/b>Email for access Wednesday am between 8 and 9am<\/p>

23\/10\/2018 11:27 (jan)<\/b>Booked for Wed, 24th Oct between 8 and 9am with keys<\/p>

29\/10\/2018 10:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2018 11:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/10\/2018 11:39 (sandra)<\/b>tenant still not happy with flush system <\/p>

06\/11\/2018 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37538","activity_ticket_id":"39375","ticket_reference":"HDT40456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating is not working ","ticket_address_1":"Flat 2, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/18","activity_end":"2018-10-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46917","activity_notes":"Our heating still doesnt seem to work and it got pretty cold in the flat on Friday night with the autumnal weather. Please can you send someone over like Dave to fix this as a priority tomorrow?","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 11:37 (jan)<\/b>Email for access Wed, 24th Oct between 2 and 4pm<\/p>

25\/10\/2018 14:32 (jan)<\/b>Email for access Friday am<\/p>

25\/10\/2018 16:21 (jan)<\/b>Booked for Friday am, 26th Oct with keys<\/p>

26\/10\/2018 13:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37539","activity_ticket_id":"39376","ticket_reference":"HDT40457","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External drains","ticket_address_1":"22-24 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/18","activity_end":"2018-10-23 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46918","activity_notes":"Please raise a work order for Reddan to clear the external drains.Reddan, Travis will be clearing the drains outside Waxy's but will need your instructions.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 13:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37540","activity_ticket_id":"39377","ticket_reference":"HDT40458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test","ticket_address_1":"Flat 8, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/18","activity_end":"2018-11-01 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46919","activity_notes":"Please arrange Gas Test as per James Murphy.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 14:22 (jan)<\/b>Email for access Friday, 26th Oct<\/p>

26\/10\/2018 15:53 (jan)<\/b>Email for access 1st Nov<\/p>

29\/10\/2018 10:57 (jan)<\/b>Booked for Thursday, 1st Nov<\/p>

08\/11\/2018 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37541","activity_ticket_id":"39378","ticket_reference":"HDT40459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test","ticket_address_1":"Flat 2, 62\/64 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/18","activity_end":"2018-11-01 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46920","activity_notes":"Please arrange Gas Test as per James Murphy.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 14:22 (jan)<\/b>Email for access Friday, 26th Oct<\/p>

26\/10\/2018 15:53 (jan)<\/b>Email for access 1st Nov<\/p>

26\/10\/2018 16:19 (jan)<\/b>Booked for 1st Nov with keys<\/p>

08\/11\/2018 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37542","activity_ticket_id":"39379","ticket_reference":"HDT40460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test","ticket_address_1":"Flat 3, 62\/64 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/18","activity_end":"2018-11-01 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46921","activity_notes":"Please arrange Gas Test as per James Murphy.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 14:22 (jan)<\/b>Email for access Friday, 26th Oct<\/p>

26\/10\/2018 15:53 (jan)<\/b>Email for access 1st Nov<\/p>

26\/10\/2018 16:19 (jan)<\/b>Booked for 1st Nov with keys<\/p>

08\/11\/2018 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37543","activity_ticket_id":"39380","ticket_reference":"HDT40461","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"blocked macerator","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/10\/18","activity_end":"2018-10-23 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46922","activity_notes":"blocked macertaor","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 11:18 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2018 14:59 (jan)<\/b>Booked to return Friday, 9th Nov<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37544","activity_ticket_id":"39381","ticket_reference":"HDT40462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lockers","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/18","activity_end":"2018-10-23 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46923","activity_notes":"Please raise a work order for Reddan to collect lockers from Newport Sandringham to be delivered to new site office at 21A Wardour.Reddan, please ask your guys to speak with Ather-building manager on site who will assist you.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37545","activity_ticket_id":"39267","ticket_reference":"HDT40348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light flashing","ticket_address_1":"Unit 4-6, Quadrant Courtyard, Quadrant Way","ticket_address_2":"Weybridge","ticket_town":"Surrey","ticket_county":"","ticket_postcode":"KT13 8DR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"23\/10\/18","activity_end":"2018-10-23 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46924","activity_notes":"Please attend site as one of the light is flashing on and off in the ladies loo and is unusable. ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:08 (sandra)<\/b>booked Tuesday 13th<\/p>

12\/11\/2018 12:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37546","activity_ticket_id":"39335","ticket_reference":"HDT40416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating","ticket_address_1":"Top Floor, Flat 1, 62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/18","activity_end":"2018-10-23 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46925","activity_notes":"Please attend top floor flat 1 to re-decorate a small leak ceiling areas in the bathroom. Reddan, can you please arrange for Tues(23rd) after 9am. Tenant is in for access. Just buzz the door.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 13:28 (jan)<\/b>Booked for 23rd Oct after 9am, access via tenant<\/p>

06\/12\/2018 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37547","activity_ticket_id":"39382","ticket_reference":"HDT40463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12409 - 11 Gerrard Street ","ticket_address_1":"11 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/10\/18","activity_end":"2018-10-23 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46926","activity_notes":"To allow to wash down all railings to front elevation of building using a light chemical solution.Carry out all necessary preparation works to masonry stone plinth below railings and apply 2No: coats of whether-shield colour match paint on completion. To also include the making good to damaged panel to left hand side of shopfront and apply 2No coats of colour match paint ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:15 (sandra)<\/b>to be booked in <\/p>

12\/11\/2018 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37548","activity_ticket_id":"39383","ticket_reference":"HDT40464","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - attempted break in","ticket_address_1":"Flat 2","ticket_address_2":"21 Upper Wimpole Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/18","activity_end":"2018-10-23 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46927","activity_notes":"attempted break in ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 15:58 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 15:58 (sandra)<\/b>Morning All Tenant from 21 Upper Wimpole St flat 2 called last night following a break in. (Jeremy James)Door ok but frame smashed in. Temp repair to allow door to shut and lock. Hardwood door but soft wood frame. Really needs hardwood frame but may need to splice in a soft wood or whole frame.Not sure best way to deal with this ones <\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37549","activity_ticket_id":"39384","ticket_reference":"HDT40465","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Unit 21-27, Quadrant Business Centre","ticket_address_2":"135 Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/18","activity_end":"2018-10-30 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46928","activity_notes":"Please attend site to fix the following issues: - One of the lights in the communal hallway between us and the other office isnt working. Please can you have arranged to be fixed ASAP. - The hot water tap in the mens communal toilet next to our office does not work and has not for ages. Please can you arrange for this to be fixed ASAP. - The toilet flush \/handle in the mens toilet also does not work properly and hasnt for ages so please can you have it arranged to be fixed ASAP.Unit 21-27 Quadrant Business Centre, Queens Park, NW6 GF Access can be provided at any time as door is open. Once work is carried out, please confirm to tenant ABC accountancy as they have logged issues.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 14:40 (sandra)<\/b>Repaired basin tap, replaced syphon and ball valve diaphragm, repaired flush handle<\/p>

13\/11\/2018 14:51 (sandra)<\/b>I changed the bulb but still not working so I guess we need to replace the gear tray on order <\/p>

14\/11\/2018 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37550","activity_ticket_id":"39385","ticket_reference":"HDT40466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaky area","ticket_address_1":"Flat 1, 39 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/18","activity_end":"2018-10-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46929","activity_notes":"Please raise a job to investigate a leaky area in the corner of the shower. Please confirm an appointment to Lauren laureng@slalom.com","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:01 (jan)<\/b>Email to tenant for access Thursday am, 25th Oct<\/p>

24\/10\/2018 14:47 (jan)<\/b>Booked for Thursday am, 25th Oct. Access via tenant<\/p>

26\/10\/2018 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37551","activity_ticket_id":"39387","ticket_reference":"HDT40468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Key","ticket_address_1":"21 Catherine St (common parts)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"24\/10\/18","activity_end":"2018-10-24 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46930","activity_notes":"Please can you arrange for Gwen in flat 1 to have1 - copy of key to the boiler cupboardAccess to be arranged with gwenmichaeljones@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37552","activity_ticket_id":"39388","ticket_reference":"HDT40469","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Hand dryer not working ","ticket_address_1":"Cross Keys","ticket_address_2":"1 Lawrence Street, Chelsea ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"24\/10\/18","activity_end":"2018-10-24 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46931","activity_notes":"ground floor - ladies Loo - sink","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:15 (sandra)<\/b>to be booked in <\/p>

31\/10\/2018 10:54 (sandra)<\/b>attended and fault to be hand dryer. uplift put in to replace. once replaced we can return and fit <\/p>

22\/11\/2018 10:41 (sandra )<\/b>(Ticket Closed)<\/p>

06\/12\/2018 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2018 13:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37553","activity_ticket_id":"39389","ticket_reference":"HDT40470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp in the shower","ticket_address_1":"Flat A, 60A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/18","activity_end":"2018-10-31 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46932","activity_notes":"Can you please attend flat A - 60 Chandos to check the damp in the shower?Access can be arranged with Mindaugas at mjuozap@gmail.comPICK UP KEYS ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:31 (jan)<\/b>Email to tenant for access Wednesday, 31st Oct<\/p>

30\/10\/2018 11:58 (jan)<\/b>Booked for Wednesday, 31st Oct with keys<\/p>

31\/10\/2018 16:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37554","activity_ticket_id":"39390","ticket_reference":"HDT40471","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"PAT test ","ticket_address_1":"Sands End","ticket_address_2":"135-137 Stephendale Road, Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 5SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"24\/10\/18","activity_end":"2018-10-24 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46933","activity_notes":"PAT test To include; - Bar appliances - Portable Heaters\/Hairdryers - Kettles - Computers\/IT Equipment - Lamps\/Lighting - Coffee Machine(s)","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37555","activity_ticket_id":"39391","ticket_reference":"HDT40472","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"PAT test ","ticket_address_1":"Brown Cow","ticket_address_2":"676 Fulham Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 5SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"24\/10\/18","activity_end":"2018-10-24 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46934","activity_notes":"PAT testTo include; - Bar appliances - Portable Heaters\/Hairdryers - Kettles - Computers\/IT Equipment - Lamps\/Lighting - Coffee Machine(s)","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37556","activity_ticket_id":"39393","ticket_reference":"HDT40474","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 5, 39 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/18","activity_end":"2018-10-25 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46935","activity_notes":"Please may you attend Flat 6, 39 King Street to check the damp area on the ceiling of the 2nd bedroom?Is this an active leak? Please confirm access with Nicolo on nicolo.grassi@icloud.com","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 11:07 (jan)<\/b>Email to tenant for access Thursday<\/p>

24\/10\/2018 11:14 (jan)<\/b>Booked for Thursday, 25th Oct with keys<\/p>

26\/10\/2018 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37557","activity_ticket_id":"39392","ticket_reference":"HDT40473","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 36-38 Tavistock St, ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/18","activity_end":"2018-11-02 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46936","activity_notes":"Please attend flats 1, 2 & 3 to investigate the flaking\/damp on the wall by the bath.Please also replace light bulb under kitchen cupboards.Access can be confirmed to annakear@icloud.com and keys collected from Rupert Court.Colin Keane 24\/10\/2018 11:21 (jan)<\/b>Email for access Monday am, 29th Oct<\/p>

24\/10\/2018 15:26 (jan)<\/b>Booked for Monday am, 29th Oct with keys<\/p>

31\/10\/2018 11:09 (jan)<\/b>Email to tenants to re-book for Friday, 2nd Nov<\/p>

01\/11\/2018 09:09 (jan)<\/b>Booked for Friday, 2nd Nov with keys<\/p>

06\/11\/2018 09:31 (sandra)<\/b>Replaced bulb. Flaking paint due to a few problems. Leaking shower screen Silicone around bath needs redoing Also possibly grout around one tile But Outside is some sort of plant room against the wall. The silicone looks like it has broken down as this is the same height inside the flat where the paint is flaking. Need access onto this roof<\/p>

06\/11\/2018 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37558","activity_ticket_id":"39394","ticket_reference":"HDT40475","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Leaky ladies WC","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/10\/18","activity_end":"2018-10-24 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46937","activity_notes":"One of your lads came to repair this, but the WC is now leaking again, appears to be the same fault. Could someone attend site ASAP. ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:42 (sandra)<\/b>new flush pipe ordered <\/p>

06\/11\/2018 15:42 (sandra)<\/b>toilet now working <\/p>

13\/11\/2018 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37559","activity_ticket_id":"39395","ticket_reference":"HDT40476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flu issues","ticket_address_1":"Top Floor Flat ","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/18","activity_end":"2018-10-24 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46938","activity_notes":"There is a split in the flu ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:14 (sandra)<\/b>to be booked in upon delivery <\/p>

29\/10\/2018 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37560","activity_ticket_id":"39396","ticket_reference":"HDT40477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Readings","ticket_address_1":"Fitzovia Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"24\/10\/18","activity_end":"2018-10-24 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46939","activity_notes":"Meter Reading s","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 10:02 (sandra)<\/b>on going <\/p>

02\/11\/2018 16:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37561","activity_ticket_id":"39397","ticket_reference":"HDT40478","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Readings","ticket_address_1":"Opera Quarter Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"24\/10\/18","activity_end":"2018-10-24 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46940","activity_notes":"Meter Readings ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 10:01 (sandra)<\/b>on going <\/p>

02\/11\/2018 16:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37562","activity_ticket_id":"39398","ticket_reference":"HDT40479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Readings","ticket_address_1":"Colliseum Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"24\/10\/18","activity_end":"2018-10-24 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46941","activity_notes":"Meter Readgins","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 10:01 (sandra)<\/b>on going <\/p>

02\/11\/2018 16:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37563","activity_ticket_id":"39381","ticket_reference":"HDT40462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lockers","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/18","activity_end":"2018-10-24 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46942","activity_notes":"Please raise a work order for Reddan to collect lockers from Newport Sandringham to be delivered to new site office at 21A Wardour.Reddan, please ask your guys to speak with Ather-building manager on site who will assist you.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37564","activity_ticket_id":"39399","ticket_reference":"HDT40480","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Smoke detector","ticket_address_1":"Flat 7, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"24\/10\/18","activity_end":"2018-10-24 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46943","activity_notes":"Can some attend today to check the smoke detector as it is constantly bleeping.Please collect keys from security.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 13:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37565","activity_ticket_id":"39400","ticket_reference":"HDT40481","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"sound coming from the ceiling ","ticket_address_1":"Unit 6","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/18","activity_end":"2018-10-24 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46944","activity_notes":"need ladder in vacant unit as sound is coming from the ceilingTim wants to know what the sound is and if it can be turned off.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37566","activity_ticket_id":"39401","ticket_reference":"HDT40482","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"Flat 7, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/18","activity_end":"2018-10-24 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46945","activity_notes":"Please can some attend today to investigate the ceiling leak, please report your findings once your contactor has attended.Please collect management keys.","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2018 15:51 (sandra)<\/b>This is an old leak from the balcony of flat 16. Apparently it was fixed in April (Approximately) but it has returned with a vengeance. Looks worse than you can see in photos Only leaks when it rains and seems to have spread all over the bedroom ceiling. I am guessing there are metal tracking in the ceiling and water is running around there tracks.Need access into flat 16 Who dealt with this before??<\/p>

30\/10\/2018 14:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37567","activity_ticket_id":"39402","ticket_reference":"HDT40483","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Keys","ticket_address_1":"Flat 2, 17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/18","activity_end":"2018-10-24 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46946","activity_notes":"I left the key on top of the door lock inside the flat. Can somebody come in today to pick it up?Please can the contractor also take the keys for 17 catherine, Flat 2 - to obtain the key left in the flat as below ?And make 2 copies?Srvice desk please raise this job","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 15:36 (jan)<\/b>Email to tenants for access today to pick up key<\/p>

26\/10\/2018 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37568","activity_ticket_id":"39345","ticket_reference":"HDT40426","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/10\/18","activity_end":"2018-10-24 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46947","activity_notes":"Bathroom Possible leak under floor? Floor very spongy and there is a musty smell in the bathroom - concern there is a long term leak. Wooden top of sink to be sanded and treated\/waterproofed New shower holder as it keep slipping down the shower pole when in useBedroom Bulb in wardrobe to be replaced Lounge Middle window in lounge not staying up when half open The oven fan keeps coming on, on its own. Also in addition install blind hooksPlease confirm access to denis.cutts@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 09:58 (jan)<\/b>Email to tenant for access today<\/p>

24\/10\/2018 14:46 (sandra)<\/b>fitted No3 blind hooksreplaced shower riserwindow requires R&B as it is secondary glazing that is the problem<\/p>

24\/10\/2018 14:49 (sandra)<\/b>flooring needs a quote as it needs to be replaced <\/p>

25\/10\/2018 10:03 (jan)<\/b>Email for access Friday am, 26th Oct<\/p>

25\/10\/2018 16:56 (jan)<\/b>R&B booked for Friday, 26th Oct at mid to late morning with keys<\/p>

30\/10\/2018 10:31 (sandra)<\/b>R&B - works completed <\/p>

13\/11\/2018 11:48 (jan)<\/b>Email to tenant for access Friday to repair the wardrobe light<\/p>

14\/11\/2018 09:56 (jan)<\/b>Booked for Friday, 16th with keys for electrical works<\/p>

19\/11\/2018 08:42 (sandra)<\/b>Not complete 1 Replace blown lamps in wardrobe 2 Repair loose connection to lights under kitchen cupboard 3 Replace blown lamps to the in main room and order replacement transformer for fitting by window <\/p>

13\/12\/2018 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37569","activity_ticket_id":"39345","ticket_reference":"HDT40426","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"26\/10\/18","activity_end":"2018-10-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46948","activity_notes":"Bathroom Possible leak under floor? Floor very spongy and there is a musty smell in the bathroom - concern there is a long term leak. Wooden top of sink to be sanded and treated\/waterproofed New shower holder as it keep slipping down the shower pole when in useBedroom Bulb in wardrobe to be replaced Lounge Middle window in lounge not staying up when half open The oven fan keeps coming on, on its own. Also in addition install blind hooksPlease confirm access to denis.cutts@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 09:58 (jan)<\/b>Email to tenant for access today<\/p>

24\/10\/2018 14:46 (sandra)<\/b>fitted No3 blind hooksreplaced shower riserwindow requires R&B as it is secondary glazing that is the problem<\/p>

24\/10\/2018 14:49 (sandra)<\/b>flooring needs a quote as it needs to be replaced <\/p>

25\/10\/2018 10:03 (jan)<\/b>Email for access Friday am, 26th Oct<\/p>

25\/10\/2018 16:56 (jan)<\/b>R&B booked for Friday, 26th Oct at mid to late morning with keys<\/p>

30\/10\/2018 10:31 (sandra)<\/b>R&B - works completed <\/p>

13\/11\/2018 11:48 (jan)<\/b>Email to tenant for access Friday to repair the wardrobe light<\/p>

14\/11\/2018 09:56 (jan)<\/b>Booked for Friday, 16th with keys for electrical works<\/p>

19\/11\/2018 08:42 (sandra)<\/b>Not complete 1 Replace blown lamps in wardrobe 2 Repair loose connection to lights under kitchen cupboard 3 Replace blown lamps to the in main room and order replacement transformer for fitting by window <\/p>

13\/12\/2018 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37570","activity_ticket_id":"39403","ticket_reference":"HDT40484","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Collect air con unit","ticket_address_1":"Flat 4, 10 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/10\/18","activity_end":"2018-10-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46949","activity_notes":"Can a job please be raised (service desk) for Reddan to collect this air con unit from Flat 4, 10 Charlotte Street - and deliver to the basement of 77-78 St Martins Lane for storageIf you can confirm the day then the tenant can leave this on her landing ready to be collected on that daySteven copied in for key access to 10 Charlotte and 77-78 Common parts, and the basement","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2018 09:26 (jan)<\/b>Email for access this afternoon, 25th or Friday am, 26th Oct<\/p>

25\/10\/2018 10:49 (jan)<\/b>Scheduled to pick up on Friday am, 26th Oct<\/p>

29\/10\/2018 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37571","activity_ticket_id":"39339","ticket_reference":"HDT40420","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 11, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/18","activity_end":"2018-10-30 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46950","activity_notes":"Please could you attend to bathroom extractor not working, lights flickering in the living room and bedroom next to the bathroom.Also please quote for the peeling paint in the bathroom.Please could you also see to the washing machine, the dryer function is not drying the clothes.Please could you see to this at the same time.Contact tenant for access.Lydia 07490163242Libby 07480005905","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 13:54 (jan)<\/b>Email for tenant's contact details<\/p>

26\/10\/2018 15:36 (jan)<\/b>Email to tenant for access on Tuesday am, 30th Oct<\/p>

29\/10\/2018 10:27 (jan)<\/b>Roy booked in for Tues am, 30th Oct<\/p>

31\/10\/2018 11:22 (sandra)<\/b>lighting has gone to Quote. Roy looked at and Alan preparing quote <\/p>

22\/11\/2018 10:26 (sandra )<\/b>(Ticket Closed)<\/p>

22\/11\/2018 10:26 (sandra)<\/b>reset dryer and left working <\/p>

28\/11\/2018 10:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 10:42 (jane )<\/b>(Ticket Closed)<\/p>

13\/03\/2019 09:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37572","activity_ticket_id":"39275","ticket_reference":"HDT40356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12459 - Flat 4, Goodwins House - FOR THE HOTPOINT OPTION ","ticket_address_1":"Flat 4, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/18","activity_end":"2018-10-25 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46951","activity_notes":"To carefully remove existing integrated washer\/dryer and dispose of correctly at waste transfer siteTo then supply and install new Neff integrated washer\/dryer to match existing, commission on completion andleave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 16:29 (sandra)<\/b>dishwasher integrated reading for collection <\/p>

25\/10\/2018 15:26 (sandra)<\/b>pipe under the sink disconnected. repaired and replaced part of pipework <\/p>

25\/10\/2018 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37573","activity_ticket_id":"39404","ticket_reference":"HDT40485","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 3, 7-9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/18","activity_end":"2018-10-25 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46952","activity_notes":"Simone' 07738 466 914water coming through ceiling from flat 3 --Simone flat. Running into Flat 2. Flat 4 has the keys to flat 2. Early 25th for repair","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 10:10 (sandra)<\/b>Investigated leak. Flat 3 has damaged flooring in the kitchen but I believe it's coming from the bathroom.The ceiling in flat 2 has stains but is not as bad as flat 3Crescos recently resealed the bath which is poorly done but in their defence the bath looks like it has moved but they should have dealt with it. Bath panel needs removing but will be damaged in the process. This is so we can double check the waste is not leaking and hopefully raise the bath and balance the bath.SHOULD WE CONTINUE OR SHOULD CRESCOS RETURN AND PUT RIGHT THEIR ERROR. I THINK MICHAEL WOULD PREFER THE LATER<\/p>

26\/10\/2018 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37574","activity_ticket_id":"39405","ticket_reference":"HDT40486","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"Flat 2, 31 Berwick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/18","activity_end":"2018-10-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46953","activity_notes":"Could you please reply confirming that one of your all rounders will arrive tomorrow, 26th October, 2018 at 9.00am at the above address to help us with the rodent proofing?","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 10:15 (jan)<\/b>Email to find out when to rebook<\/p>

30\/10\/2018 12:45 (sandra )<\/b>(Ticket Closed)<\/p>

31\/10\/2018 10:28 (jan)<\/b>(Ticket Re-Opened)<\/p>

31\/10\/2018 10:38 (jan)<\/b>Re-booked for 6th Nov at 9am<\/p>

06\/11\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37575","activity_ticket_id":"39406","ticket_reference":"HDT40487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap faulty","ticket_address_1":"Apt 1, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/10\/18","activity_end":"2018-10-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46954","activity_notes":"The kitchen tap is very loose & dripping quite badly. We think this has already been reported but after updating our system, we can find no record of it!","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2018 11:48 (jan)<\/b>Awaiting access<\/p>

26\/10\/2018 13:59 (sandra)<\/b>Tap to be sourced <\/p>

06\/11\/2018 15:43 (sandra)<\/b>tap on order <\/p>

07\/11\/2018 11:02 (jan)<\/b>Book Iain in with Danny when the tap has been sourced - HDT 40625<\/p>

08\/11\/2018 11:26 (jan)<\/b>Email for access Friday pm, 9th Nov<\/p>

08\/11\/2018 11:34 (jan)<\/b>Booked for Friday pm, 9th Nov with keys. <\/p>

09\/11\/2018 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37576","activity_ticket_id":"39261","ticket_reference":"HDT40342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12482 - 9a Little Newport Street London, W!","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/18","activity_end":"2018-10-25 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46955","activity_notes":"Replacement shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:54 (sandra)<\/b>shower enclosure has been ordered <\/p>

22\/10\/2018 15:53 (jan)<\/b>Email for access Thursday, 25th Oct<\/p>

22\/10\/2018 16:48 (jan)<\/b>Booked for Thursday between 8 and 9am, access with keys<\/p>

29\/10\/2018 10:30 (sandra)<\/b>one shower completed and one shower left to book in <\/p>

05\/11\/2018 12:43 (jan)<\/b>Access requested for Tues am, 6th Nov to carry our the shower timber work<\/p>

05\/11\/2018 14:32 (jan)<\/b>Shower timber work booked for Tues am, 6th Nov with keys<\/p>

05\/11\/2018 14:32 (jan)<\/b>Shower enclosure booked for Thursday with keys<\/p>

07\/11\/2018 16:57 (sandra)<\/b>Boxed and secured around shower number 1 <\/p>

09\/11\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37577","activity_ticket_id":"39407","ticket_reference":"HDT40488","ticket_client":"1471","client_name":"Bills Restaurant","ticket_title":"Gap between front door ","ticket_address_1":"Bills Restaurant ","ticket_address_2":"St Martins Courtyard, Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"25\/10\/18","activity_end":"2018-10-25 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46956","activity_notes":"We seem to have a large gap between out front doors in Covent Garden.Not sure if a seal has gone missing but think you will agree this is a huge gap.This is unfortunately now allowing in both cold air and pests.How soon would you be able to have someone attend for us please?","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 13:54 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2018 14:04 (sandra )<\/b>(Ticket Closed)<\/p>

04\/12\/2018 12:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2018 12:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37578","activity_ticket_id":"39408","ticket_reference":"HDT40489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 11A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/18","activity_end":"2018-10-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46957","activity_notes":"Please raise work order for Reddan to attend to the below issues:- Re align bedroom sliding doors - Faulty bedroom door handle- Re position washing machine so it does not bang against the casing- Check on flooring. Tenant reported scuff marks appear when cleaning.Hi Reddan, please liaise with Ciara on access 07745 472377","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2018 16:10 (jan)<\/b>Booked for Tuesday, 30th Oct between 8 and 9am. Call tenant when 10 mins away<\/p>

29\/10\/2018 12:30 (jan)<\/b>Rescheduled for Tues, 30th late morning. PGive tenant 30 minutes warning<\/p>

30\/10\/2018 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37579","activity_ticket_id":"39409","ticket_reference":"HDT40490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet seat","ticket_address_1":"Flat 4, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/10\/18","activity_end":"2018-10-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46958","activity_notes":"Please raise a work order for Reddan to secure a loose toilet seat .Hi Catherine , can we have your contact number please to arrange access.Reddan, please liaise with Catherine for access.Catherine Lok My mobile phone number is 07393379177. I am free the whole day tomorrow as well as the weekend.","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2018 14:42 (jan)<\/b>Booked for Friday, 26th Oct between 8 and 10am. Tenant will provide access<\/p>

26\/10\/2018 13:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37581","activity_ticket_id":"39356","ticket_reference":"HDT40437","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heating is not working ","ticket_address_1":"Apt 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/18","activity_end":"2018-10-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46960","activity_notes":"Our heating still doesnt seem to work and it got pretty cold in the flat on Friday night with the autumnal weather.Please can you send someone over like Dave to fix this as a priority tomorrow?","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 10:20 (jan )<\/b>(Ticket Closed)<\/p>

25\/10\/2018 14:20 (jan)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2018 14:22 (jan)<\/b>Email for access Friday between 8 and 10am<\/p>

30\/10\/2018 14:17 (sandra)<\/b>Heating has been tested and checked and the only thing it can be is an intermittent fault on the PCB. New one ordered. NTR once delivered to fit <\/p>

05\/11\/2018 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37582","activity_ticket_id":"39356","ticket_reference":"HDT40437","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heating is not working ","ticket_address_1":"Apt 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/18","activity_end":"2018-10-25 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46961","activity_notes":"Apt 1 Arne Street reported again issue with the boiler and no hot water in the apartment.It would be possible to send an engineer today to attend?The contact number for access will be: Humzah: 07305068055","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 10:20 (jan )<\/b>(Ticket Closed)<\/p>

25\/10\/2018 14:20 (jan)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2018 14:22 (jan)<\/b>Email for access Friday between 8 and 10am<\/p>

30\/10\/2018 14:17 (sandra)<\/b>Heating has been tested and checked and the only thing it can be is an intermittent fault on the PCB. New one ordered. NTR once delivered to fit <\/p>

05\/11\/2018 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37583","activity_ticket_id":"39412","ticket_reference":"HDT40493","ticket_client":"2023","client_name":"GVA","ticket_title":"Blocked Toilet","ticket_address_1":"45 Charles St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/18","activity_end":"2018-10-25 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46962","activity_notes":"Toilet - 4th floorPlease be aware that the toilet is not flushing properly yet again.The toilet paper is not going down when you flush.","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 08:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37584","activity_ticket_id":"39261","ticket_reference":"HDT40342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12482 - 9a Little Newport Street London, W!","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/11\/18","activity_end":"2018-11-06 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46963","activity_notes":"Replacement shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:54 (sandra)<\/b>shower enclosure has been ordered <\/p>

22\/10\/2018 15:53 (jan)<\/b>Email for access Thursday, 25th Oct<\/p>

22\/10\/2018 16:48 (jan)<\/b>Booked for Thursday between 8 and 9am, access with keys<\/p>

29\/10\/2018 10:30 (sandra)<\/b>one shower completed and one shower left to book in <\/p>

05\/11\/2018 12:43 (jan)<\/b>Access requested for Tues am, 6th Nov to carry our the shower timber work<\/p>

05\/11\/2018 14:32 (jan)<\/b>Shower timber work booked for Tues am, 6th Nov with keys<\/p>

05\/11\/2018 14:32 (jan)<\/b>Shower enclosure booked for Thursday with keys<\/p>

07\/11\/2018 16:57 (sandra)<\/b>Boxed and secured around shower number 1 <\/p>

09\/11\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37585","activity_ticket_id":"39413","ticket_reference":"HDT40494","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bathroom door","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/10\/18","activity_end":"2018-10-25 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46964","activity_notes":"Please could you go and have a look at the bathroom door which is not closing properly.Please collect keys from security","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37586","activity_ticket_id":"39094","ticket_reference":"HDT40175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works TO BE DONE 26TH OCTOBER TO 2 NOV","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"29\/10\/18","activity_end":"2018-10-29 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46965","activity_notes":"Water pressure in bathroom to be improved , cold waterReplace bathroom blindRe affix hook in bathroom Repair broken window in utility that won't close Service washer dryer as it does not dry well.Check dirt on boiler not a sign of it malfunctioningInsulation on bedroom window peeling awayLeak damage from skylight to be investigated and blistering paint on nearby wallCheck the crack in the kitchen wall nothing to worry about Extract on oven not working Light on first flight of stairs never goes offPlease book in for the 26 Oct to 2 Nov and access with keys ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:58 (sandra)<\/b>booked for Friday and Monday <\/p>

29\/10\/2018 09:16 (sandra)<\/b>Dirty marks around boiler?? Malfunctioning?? Are they serious??? Absolutely nothing wrong Pressure seems pretty good to me except for the hand basin where the filter is stuck inside the spout. Unable to removeNew tap required Light on staircase is quite funny. Two way control.One from the flat leading downstairs but the other one is in the common parts which sticks on when used. New plunger light switches needed Extractor cooker fan new needed.Lights work and you can hear the motor trying to work. Power is ok<\/p>

31\/10\/2018 16:52 (sandra)<\/b>Removed dash windows to replace cord. Sealed skylight. Replaced draught excluder. Bathroom blind on order<\/p>

31\/10\/2018 16:57 (sandra)<\/b>WF 1st November <\/p>

01\/11\/2018 16:07 (sandra)<\/b>washing machine and separate dryer have both been serviced <\/p>

06\/11\/2018 11:41 (jan)<\/b>Email to client for access Monday, 12th Nov to fit the blind<\/p>

08\/11\/2018 10:56 (jan)<\/b>Email to client and tenant for access Monday, 12th Nov<\/p>

13\/11\/2018 11:17 (sandra)<\/b>IW has blind on board. Access to fit needed <\/p>

13\/11\/2018 11:31 (jan)<\/b>Email to tenant for access Thurs, 16th Nov <\/p>

13\/11\/2018 16:03 (jan)<\/b>Booked for Thurs, 15th Nov. Tenant will provide access until 2pm<\/p>

15\/11\/2018 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37587","activity_ticket_id":"39414","ticket_reference":"HDT40495","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12496 - Newport Sandringham, London, W1","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/10\/18","activity_end":"2018-10-26 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46966","activity_notes":"Lightning Conductor Compliance TestingFor a fully qualified certified engineer to attend site and carrying out testing to the lightning conductors and provided certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:42 (jane)<\/b>above site on the afternoon of the 7th Nov and then return in the morning of the 8th to carry out the lightning remedial works<\/p>

19\/12\/2018 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37588","activity_ticket_id":"39416","ticket_reference":"HDT40497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating","ticket_address_1":"Flat 1, ","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/10\/18","activity_end":"2018-10-26 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46967","activity_notes":"Do you want this decorated. Yes pleaseLauren Greenfield 01\/11\/2018 09:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37589","activity_ticket_id":"39419","ticket_reference":"HDT40500","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12505 - Flat 1, 77-78 St Martins Lane ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/18","activity_end":"2018-11-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46968","activity_notes":"Following inspection of heating found both zone valves to heating faulty.To allow to strip down system and supply and fit 2No new zone valves, refill system, test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:25 (sandra)<\/b>parts on order <\/p>

30\/10\/2018 12:07 (jan)<\/b>Email for access Friday am, 2nd Nov<\/p>

30\/10\/2018 12:17 (jan)<\/b>Booked for Friday am, 2nd Nov with keys<\/p>

13\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37590","activity_ticket_id":"39257","ticket_reference":"HDT40338","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Lights","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/18","activity_end":"2018-11-13 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46969","activity_notes":"Can we please arrange for someone to come to fix one of our lights in reception?One more light has since failed above a desk. Alan to take a look when he returns","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 15:27 (sandra)<\/b>its the ballast units <\/p>

08\/11\/2018 14:19 (jan)<\/b>Booked for Tuesday, 13th Nov between 8.30 and 9am<\/p>

12\/11\/2018 15:59 (jan)<\/b>Rescheduled for 10am on Tuesday<\/p>

19\/11\/2018 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37591","activity_ticket_id":"39420","ticket_reference":"HDT40501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind Hooks","ticket_address_1":"Flat 4.1, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/18","activity_end":"2018-11-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46970","activity_notes":"Please attend the above property Flat 4.1, 38 St Martins Lane to install blind hooks. please confirm appointment by phone to :Daniel 07757 049615 or, Mike, on 07577 628384 ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 15:22 (jan)<\/b>Left a voicemail to book in for tomorrow, 2nd Nov<\/p>

02\/11\/2018 15:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37592","activity_ticket_id":"39422","ticket_reference":"HDT40503","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/18","activity_end":"2018-10-29 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46971","activity_notes":"Please could you carry out the following:- on Monday 29th October; please collect keys from security. Shower head is dripping.Check all door handles\/windows handles are intact and check if all doors are opening and closing.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37593","activity_ticket_id":"39423","ticket_reference":"HDT40504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 4, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/18","activity_end":"2018-10-29 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46972","activity_notes":"Our boiler seems to be malfunctioning now, non of the radiators can heat up, and the temperature showing on the boiler screen is very low, can you please send someone to look into it? Since it's very cold in our room right now.Helpdesk please raise a work.order for Reddan to attend to resolve heating issue. Please confirm attendance.harrietgundam@outlook.com","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 09:41 (jan)<\/b>Awaiting access for today<\/p>

30\/10\/2018 14:15 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2018 09:56 (sandra)<\/b>We attended a callout last week where the boiler was left running. However the fan was running noisey and a relay was chattering intermittently. The boiler is a keston qudos, hence the high parts costs, of 821.20 incl vat.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37594","activity_ticket_id":"39424","ticket_reference":"HDT40505","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 4, 11A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/18","activity_end":"2018-10-29 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46973","activity_notes":"Please attend site to check on the heating \/ boiler flat 4 11A gerrard.","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 09:51 (jan)<\/b>Email for access today<\/p>

29\/10\/2018 09:52 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37595","activity_ticket_id":"39425","ticket_reference":"HDT40506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Opera Quarter - Replacement Time-Clocks","ticket_address_1":"Opera Quarter","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/10\/18","activity_end":"2018-10-29 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46974","activity_notes":"Opera Quarter - Replacement Time-Clocks","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:49 (sandra)<\/b>ON ORDER <\/p>

02\/11\/2018 09:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37596","activity_ticket_id":"39426","ticket_reference":"HDT40507","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 1, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/10\/18","activity_end":"2018-10-29 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46975","activity_notes":"Please can see to one of the lightbulbs in the living room not working and the shower door in the bathroom is broken. Also the tenant does not know how to use the washing; please could you explain to him how Various function are used and take down the model number and make to pass onto me, I can source a manual for him. ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 16:03 (jan)<\/b>Email to tenant for access Wednesday<\/p>

02\/11\/2018 09:22 (jane)<\/b>Replaced blown lamp in main room <\/p>

02\/11\/2018 16:13 (jan)<\/b>Email for access on Thursday, 8th Nov<\/p>

05\/11\/2018 09:43 (jan)<\/b>Booked for Thursday, 8th Nov. Tenant to provide access<\/p>

05\/11\/2018 10:54 (sandra)<\/b>shower door needs to be ordered <\/p>

05\/11\/2018 10:58 (jan)<\/b>Shower door on order, to be rescheduled once in stock<\/p>

12\/11\/2018 09:51 (jan)<\/b>Email to tenant for access today<\/p>

12\/11\/2018 15:30 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2018 15:30 (sandra)<\/b>, shower door fitted and old door disposed off. <\/p>

19\/11\/2018 14:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2018 14:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37597","activity_ticket_id":"39426","ticket_reference":"HDT40507","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 1, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/18","activity_end":"2018-11-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46976","activity_notes":"Please can see to one of the lightbulbs in the living room not working and the shower door in the bathroom is broken. Also the tenant does not know how to use the washing; please could you explain to him how Various function are used and take down the model number and make to pass onto me, I can source a manual for him. ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 16:03 (jan)<\/b>Email to tenant for access Wednesday<\/p>

02\/11\/2018 09:22 (jane)<\/b>Replaced blown lamp in main room <\/p>

02\/11\/2018 16:13 (jan)<\/b>Email for access on Thursday, 8th Nov<\/p>

05\/11\/2018 09:43 (jan)<\/b>Booked for Thursday, 8th Nov. Tenant to provide access<\/p>

05\/11\/2018 10:54 (sandra)<\/b>shower door needs to be ordered <\/p>

05\/11\/2018 10:58 (jan)<\/b>Shower door on order, to be rescheduled once in stock<\/p>

12\/11\/2018 09:51 (jan)<\/b>Email to tenant for access today<\/p>

12\/11\/2018 15:30 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2018 15:30 (sandra)<\/b>, shower door fitted and old door disposed off. <\/p>

19\/11\/2018 14:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2018 14:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37598","activity_ticket_id":"39427","ticket_reference":"HDT40508","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Silicone","ticket_address_1":"31E Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/18","activity_end":"2018-11-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46977","activity_notes":"To re-silicone leak affected areas","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 10:34 (jan)<\/b>Booked for Thursday, 1st Nov<\/p>

30\/10\/2018 10:19 (jan)<\/b>Re-scheduled for Tuesday, 6th Nov between 8 and 10am. Tenant to provide access<\/p>

01\/11\/2018 14:08 (jan)<\/b>Re-scheduled for Wed am, 7th Nov<\/p>

07\/11\/2018 15:06 (jan)<\/b>Email to reschedule<\/p>

08\/11\/2018 11:47 (jan)<\/b>Email for access Friday, 9th Nov between 8 and 9am<\/p>

08\/11\/2018 13:48 (jan)<\/b>Booked for Friday, 9th Nov between 8 and 9am<\/p>

09\/11\/2018 16:20 (sandra )<\/b>(Ticket Closed)<\/p>

09\/11\/2018 16:22 (sandra)<\/b>Removed silicone in shower cubicle but in the corner the tray is definitely moving which suggest the tray support or floor is rotten and needs replacing.The opposite corner has a small marble piece and this has collapsed which suggest this side also had problems. Also tenants had used the shower so it was very damp behind the silicone. Tried trying off as best as possible.Resealed the area and when sets hopefully will keep together but in the very near future this shower will need changing.Resealed bath in bathroom Resealed kitchen work top <\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37599","activity_ticket_id":"39429","ticket_reference":"HDT40510","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bedroom door","ticket_address_1":"Flat 2, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/18","activity_end":"2018-10-29 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46978","activity_notes":"Please can the contractor attend today to see to the bedroom door which has fallen out the brackets, this could be potentially dangerous; the tenant will be home between 12pm 5pm If you can confirm an approx ETA, this would be helpful as the tenant needs to pop out. His telephone is 020 7240 1893. Please confirm your availability.","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37600","activity_ticket_id":"39430","ticket_reference":"HDT40511","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12508 - Flat 4, Maidstone House, 3 Mercer Street","ticket_address_1":"Flat 4, Maidstone House","ticket_address_2":"3 Mercer Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/12\/18","activity_end":"2018-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46979","activity_notes":"Pipework repairs ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:45 (jan)<\/b>Email to client for access on Thursday, 15th Nov<\/p>

13\/11\/2018 14:26 (jan)<\/b>Email to tenant for access Thursday, 15th Nov<\/p>

15\/11\/2018 09:12 (jan)<\/b>Email for access Friday, 16th Nov between 8 and 9am<\/p>

19\/11\/2018 10:53 (sandra)<\/b>booked for Tuesday between 8 - 9 am<\/p>

20\/11\/2018 10:18 (jan)<\/b>Email to tenant to reschedule for Friday, 23rd Nov<\/p>

07\/12\/2018 11:04 (jan)<\/b>Email for access next week<\/p>

07\/12\/2018 12:00 (jan)<\/b>Access requested for Wed, 12th Dec to complete the pipework repairs<\/p>

07\/12\/2018 12:16 (jan)<\/b>Email to tenant for access Wed, 12th Dec between 8 and 10am<\/p>

07\/12\/2018 14:07 (jan)<\/b>Booked for Wed am, 12th Dec. collect keys but knock before entry<\/p>

17\/12\/2018 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37601","activity_ticket_id":"39434","ticket_reference":"HDT40515","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no power ","ticket_address_1":"Flat 1 and 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/18","activity_end":"2018-10-29 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46980","activity_notes":"no power ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37602","activity_ticket_id":"39433","ticket_reference":"HDT40514","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hearing ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/18","activity_end":"2018-10-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46981","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37603","activity_ticket_id":"39432","ticket_reference":"HDT40513","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no heating ","ticket_address_1":"Flat 3","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/18","activity_end":"2018-10-29 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46982","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37604","activity_ticket_id":"39431","ticket_reference":"HDT40512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no heating ","ticket_address_1":"Flat 4","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/18","activity_end":"2018-10-29 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46983","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37605","activity_ticket_id":"39435","ticket_reference":"HDT40516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove items","ticket_address_1":"100-102 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/18","activity_end":"2018-10-29 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46984","activity_notes":"Please raise a work order for Reddan to remove & dispose all items left in the vacant shop.Reddan, Mike Reddan is dealing with this now.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 09:49 (sandra)<\/b>Removed items and delivered to Macclesfield Street <\/p>

01\/11\/2018 15:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37606","activity_ticket_id":"39436","ticket_reference":"HDT40517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 3, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/18","activity_end":"2018-11-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46985","activity_notes":"3.Have never had a call back or works order asking us to return regarding the water heater. Please see to this issue4.No works order for the Hob unit please see to this issue5.No works order for the external plug socket please see to this issueWe have not looked at the bathroom damp issue and this looks like the extractor needs to be repaired or upgraded, if the extractor fan can be repaired if not quote for newkevincomer@me.com and mandiriggi@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 11:25 (jan)<\/b>Email to tenant for access on Thursday, 1st Nov between 12 and 2pm<\/p>

29\/10\/2018 11:40 (jan)<\/b>Email for access for Repair Aid on Wednesday, 31st Oct<\/p>

29\/10\/2018 12:47 (jan)<\/b>Booked for Thursday, 1st Nov between 12 and 2pm. Tenant to provide access<\/p>

29\/10\/2018 14:08 (jan)<\/b>Booked for Repair Aid on Wed, 31st Oct between 1 and 6pm. Tenant will provide access<\/p>

01\/11\/2018 14:00 (sandra)<\/b>Hob has been successfully repaired <\/p>

02\/11\/2018 09:24 (jane)<\/b>Look at hot water fault. Please note this is a gas boiler so Mike is needed Look at installing outside socket to return next week <\/p>

02\/11\/2018 11:01 (jan)<\/b>Email for access to look at water heater<\/p>

02\/11\/2018 11:25 (jan)<\/b>Booked for Monday, 5th Nov between 2 and 4pm for the water heater. Tenant to provide access<\/p>

02\/11\/2018 12:20 (jan)<\/b>Re-scheduled for Wednesday am<\/p>

02\/11\/2018 14:04 (jane)<\/b>on\/off button refitted on electric hob<\/p>

05\/11\/2018 11:09 (jan)<\/b>Email for access Wed am, 7th to carry out the electrical works<\/p>

07\/11\/2018 16:46 (sandra)<\/b>Tennant has asked if the top sashes to his lounge windows can be freed. These would have been painted shut externally for a long time. It is possible to attempt this but would need to allow for 2 men for half a day as it is difficult to estimate the amount of work required, new cords, damage to timber etc. fed back to client <\/p>

13\/11\/2018 10:31 (sandra)<\/b>explained to tenant how it works <\/p>

13\/11\/2018 11:40 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2018 11:40 (sandra)<\/b>Install double socket on balcony taking supply from kitchen <\/p>

19\/11\/2018 14:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2018 14:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37607","activity_ticket_id":"39436","ticket_reference":"HDT40517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 3, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/18","activity_end":"2018-11-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46986","activity_notes":"3.Have never had a call back or works order asking us to return regarding the water heater. Please see to this issue4.No works order for the Hob unit please see to this issue5.No works order for the external plug socket please see to this issue6.No works order for the windows please see to this issuekevincomer@me.com and mandiriggi@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 11:25 (jan)<\/b>Email to tenant for access on Thursday, 1st Nov between 12 and 2pm<\/p>

29\/10\/2018 11:40 (jan)<\/b>Email for access for Repair Aid on Wednesday, 31st Oct<\/p>

29\/10\/2018 12:47 (jan)<\/b>Booked for Thursday, 1st Nov between 12 and 2pm. Tenant to provide access<\/p>

29\/10\/2018 14:08 (jan)<\/b>Booked for Repair Aid on Wed, 31st Oct between 1 and 6pm. Tenant will provide access<\/p>

01\/11\/2018 14:00 (sandra)<\/b>Hob has been successfully repaired <\/p>

02\/11\/2018 09:24 (jane)<\/b>Look at hot water fault. Please note this is a gas boiler so Mike is needed Look at installing outside socket to return next week <\/p>

02\/11\/2018 11:01 (jan)<\/b>Email for access to look at water heater<\/p>

02\/11\/2018 11:25 (jan)<\/b>Booked for Monday, 5th Nov between 2 and 4pm for the water heater. Tenant to provide access<\/p>

02\/11\/2018 12:20 (jan)<\/b>Re-scheduled for Wednesday am<\/p>

02\/11\/2018 14:04 (jane)<\/b>on\/off button refitted on electric hob<\/p>

05\/11\/2018 11:09 (jan)<\/b>Email for access Wed am, 7th to carry out the electrical works<\/p>

07\/11\/2018 16:46 (sandra)<\/b>Tennant has asked if the top sashes to his lounge windows can be freed. These would have been painted shut externally for a long time. It is possible to attempt this but would need to allow for 2 men for half a day as it is difficult to estimate the amount of work required, new cords, damage to timber etc. fed back to client <\/p>

13\/11\/2018 10:31 (sandra)<\/b>explained to tenant how it works <\/p>

13\/11\/2018 11:40 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2018 11:40 (sandra)<\/b>Install double socket on balcony taking supply from kitchen <\/p>

19\/11\/2018 14:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2018 14:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37608","activity_ticket_id":"39436","ticket_reference":"HDT40517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 3, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/10\/18","activity_end":"2018-10-29 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46987","activity_notes":"3.Have never had a call back or works order asking us to return regarding the water heater. Please see to this issue4.No works order for the Hob unit please see to this issue5.No works order for the external plug socket please see to this issue6.No works order for the windows please see to this issuekevincomer@me.com and mandiriggi@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 11:25 (jan)<\/b>Email to tenant for access on Thursday, 1st Nov between 12 and 2pm<\/p>

29\/10\/2018 11:40 (jan)<\/b>Email for access for Repair Aid on Wednesday, 31st Oct<\/p>

29\/10\/2018 12:47 (jan)<\/b>Booked for Thursday, 1st Nov between 12 and 2pm. Tenant to provide access<\/p>

29\/10\/2018 14:08 (jan)<\/b>Booked for Repair Aid on Wed, 31st Oct between 1 and 6pm. Tenant will provide access<\/p>

01\/11\/2018 14:00 (sandra)<\/b>Hob has been successfully repaired <\/p>

02\/11\/2018 09:24 (jane)<\/b>Look at hot water fault. Please note this is a gas boiler so Mike is needed Look at installing outside socket to return next week <\/p>

02\/11\/2018 11:01 (jan)<\/b>Email for access to look at water heater<\/p>

02\/11\/2018 11:25 (jan)<\/b>Booked for Monday, 5th Nov between 2 and 4pm for the water heater. Tenant to provide access<\/p>

02\/11\/2018 12:20 (jan)<\/b>Re-scheduled for Wednesday am<\/p>

02\/11\/2018 14:04 (jane)<\/b>on\/off button refitted on electric hob<\/p>

05\/11\/2018 11:09 (jan)<\/b>Email for access Wed am, 7th to carry out the electrical works<\/p>

07\/11\/2018 16:46 (sandra)<\/b>Tennant has asked if the top sashes to his lounge windows can be freed. These would have been painted shut externally for a long time. It is possible to attempt this but would need to allow for 2 men for half a day as it is difficult to estimate the amount of work required, new cords, damage to timber etc. fed back to client <\/p>

13\/11\/2018 10:31 (sandra)<\/b>explained to tenant how it works <\/p>

13\/11\/2018 11:40 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2018 11:40 (sandra)<\/b>Install double socket on balcony taking supply from kitchen <\/p>

19\/11\/2018 14:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2018 14:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37609","activity_ticket_id":"39437","ticket_reference":"HDT40518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12504 - Flat 4, 126 Long Acre ","ticket_address_1":"Flat 4, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/11\/18","activity_end":"2018-11-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46988","activity_notes":"To make good water damaged frame and window to bathroom, prepare and apply moisture resistant paint.To then supply and install new 860 x 1500 high bath shower screen and seal on completion ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 11:27 (sandra)<\/b>shower screen on order JH<\/p>

12\/11\/2018 11:15 (jan)<\/b>Email to tenant for access Tues, 13th Nov at 9am<\/p>

12\/11\/2018 11:50 (jan)<\/b>Booked for Tues, 13th Nov at 9am. Tenant to provide access<\/p>

13\/11\/2018 16:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37610","activity_ticket_id":"39438","ticket_reference":"HDT40519","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler problem","ticket_address_1":"Flat 1, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/18","activity_end":"2018-10-29 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46989","activity_notes":"Our hot water is not working. It seems like a boiler problem, as the pressure gauge is in the red.Can we we please send Reddan as soon as possibleGigi Burgdorf 29\/10\/2018 11:35 (jan)<\/b>Awaiting access for today<\/p>

30\/10\/2018 14:16 (sandra)<\/b>Left running but new expansion vessel has been ordered to be replaced <\/p>

05\/11\/2018 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37611","activity_ticket_id":"39188","ticket_reference":"HDT40269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing properly","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/18","activity_end":"2018-10-29 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46990","activity_notes":"Please raise a work order for Reddan to attend to repair or adjust the flush to the toilet that does not flush properly. Please enter with keys, but knock first.Toilets still do not flush ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2018 12:27 (jane)<\/b>New flush on order<\/p>

16\/10\/2018 10:07 (jane)<\/b>Parts are now in, to return<\/p>

17\/10\/2018 11:27 (jan)<\/b>Booked for Friday, 19th Oct with keys<\/p>

18\/10\/2018 15:48 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:45 (jan)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 09:47 (jan)<\/b>Email for access Wednesday am between 8 and 9am<\/p>

23\/10\/2018 11:27 (jan)<\/b>Booked for Wed, 24th Oct between 8 and 9am with keys<\/p>

29\/10\/2018 10:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2018 11:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/10\/2018 11:39 (sandra)<\/b>tenant still not happy with flush system <\/p>

06\/11\/2018 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37612","activity_ticket_id":"39439","ticket_reference":"HDT40520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle","ticket_address_1":"Flat 2, 38a William IV St, ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/18","activity_end":"2018-10-29 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46991","activity_notes":"Theres also a separate issue with one of the doors in the flat. The handle is giving trouble. Could you send someone to take a look? The handle is the one on the door leading from the entrance to the living area. And its just one side of the door thats been giving problems since last night.Reddan can access the flat using management keys whenever theyre next available.Ryan Fernandez 30\/10\/2018 14:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37613","activity_ticket_id":"39440","ticket_reference":"HDT40521","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Heat lamp not working","ticket_address_1":"Brown Cow, 676 Fulham Rd","ticket_address_2":"Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 5SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"29\/10\/18","activity_end":"2018-10-29 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46992","activity_notes":"5 outside heat lamp not working. We had a Coffee machine installed few month ago on the same circuit of the outside heat lamp. Every time we switch the lamp on it tripped the coffee machine fuse.","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 11:28 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2018 15:24 (sandra)<\/b>Our opinion is the lamps are over-heating causing the tripping issue. This is because there is no local switching (for customers to use when outside), the lamps are switched on and then remain on all evening. We recommend the following:All 4no lamps are replaced (they look is very poor condition as per photo).A time lag switch is installed locally via metal conduit for customers to switch on the heat lamps when required. The guys at TBC are very happy with this recommendation, I will issue a cost ASAP. The cost for this call out is 75.00 (+vat).<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37614","activity_ticket_id":"39441","ticket_reference":"HDT40522","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"62b Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"29\/10\/18","activity_end":"2018-10-29 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46993","activity_notes":"Please attend site as the kitchen has down lights and 2 of them are not working. The tenant has tried to remove the bulbs to replace them and the bulb just goes further inside the fitting! Secondly the hall has one down light that when she replaces the bulb it still doesnt work. I know this one is attached to a transformer in the loft. Please contact Tenant directly to arrange access. Contact details below.Deborah Curtis: 07815102022 \/ deborah@deborahcurtiss.co.uk","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 11:44 (sandra)<\/b>booked for 31\/10<\/p>

01\/11\/2018 09:37 (sandra )<\/b>(Ticket Closed)<\/p>

01\/11\/2018 09:37 (sandra)<\/b>I received a text from Deborah last night advising one of the lights had again failed. I am confident the reason for this is a faulty lamp holder, I will procure and install today. <\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37615","activity_ticket_id":"39442","ticket_reference":"HDT40523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating issue","ticket_address_1":"19 Gerrard Street (1st Floor office)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/18","activity_end":"2018-10-29 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46994","activity_notes":"The heaters are almost cold in the office, can you please ask someone to turn them on ?It is really cold here ! Please raise a work order for Reddan to check on the heating at 19 Gerrard street - 1st Floor office.Reddan, please collect keys to the boilers from site office.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37616","activity_ticket_id":"39443","ticket_reference":"HDT40524","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Graffiti removal","ticket_address_1":"4A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/18","activity_end":"2018-10-29 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46995","activity_notes":"Please raise a work order for Reddan to remove graffiti","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37617","activity_ticket_id":"39356","ticket_reference":"HDT40437","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heating is not working ","ticket_address_1":"Apt 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/18","activity_end":"2018-10-29 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46996","activity_notes":"Apt 1 Arne Street reported again issue with the boiler and no hot water in the apartment.It would be possible to send an engineer today to attend?The contact number for access will be: Humzah: 07305068055Please call Nora when the contractor is on site: 07585303911.Please can someone attend today to see to the hot water issue, please confirm why this issue keeps reoccurring.","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 10:20 (jan )<\/b>(Ticket Closed)<\/p>

25\/10\/2018 14:20 (jan)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2018 14:22 (jan)<\/b>Email for access Friday between 8 and 10am<\/p>

30\/10\/2018 14:17 (sandra)<\/b>Heating has been tested and checked and the only thing it can be is an intermittent fault on the PCB. New one ordered. NTR once delivered to fit <\/p>

05\/11\/2018 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37618","activity_ticket_id":"39444","ticket_reference":"HDT40525","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issues","ticket_address_1":"Flat 4, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/18","activity_end":"2018-10-29 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46997","activity_notes":"I am having trouble getting the heating on in the flat and the boiler seems to be dripping very slightly. Can someone please take a look at it? Lucie Vinall ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:15 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2018 09:58 (sandra)<\/b>We attended this job last week to repair the boiler following a callout. The fault was corrected but we noticed condense dripping from the flue ( same fault as flat 14 ). The flue run allows us to change to a 100mm flue so costs are the same as flat 14. 1010.00 incl vat.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37619","activity_ticket_id":"39445","ticket_reference":"HDT40526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm and Co2 test ","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/18","activity_end":"2018-10-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46998","activity_notes":"Please raise a work order for Reddan to attend to carry out smoke alarm and co2 test and take pictures tomorrow Morning.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37620","activity_ticket_id":"39446","ticket_reference":"HDT40527","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Test Co2 and smoke alarm","ticket_address_1":"Flat 1, 32 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/18","activity_end":"2018-10-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"46999","activity_notes":"Please raise a work order for Reddan to attend this property tomorrow to test co2 and smoke alarm and take pictures.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37621","activity_ticket_id":"39435","ticket_reference":"HDT40516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove items","ticket_address_1":"100-102 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"29\/10\/18","activity_end":"2018-10-29 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47000","activity_notes":"Please raise a work order for Reddan to remove & dispose all items left in the vacant shop.Reddan, Mike Reddan is dealing with this now.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 09:49 (sandra)<\/b>Removed items and delivered to Macclesfield Street <\/p>

01\/11\/2018 15:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37622","activity_ticket_id":"39435","ticket_reference":"HDT40516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove items","ticket_address_1":"100-102 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"29\/10\/18","activity_end":"2018-10-29 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47001","activity_notes":"Please raise a work order for Reddan to remove & dispose all items left in the vacant shop.Reddan, Mike Reddan is dealing with this now.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 09:49 (sandra)<\/b>Removed items and delivered to Macclesfield Street <\/p>

01\/11\/2018 15:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37623","activity_ticket_id":"39447","ticket_reference":"HDT40528","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating is not working ","ticket_address_1":"Flat 4.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/18","activity_end":"2018-10-29 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47002","activity_notes":"Please raise a work order for Reddan to check on the heating.Tenant reported heating is not working.Hi Alice, please advise on access.Alice Black ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37624","activity_ticket_id":"39448","ticket_reference":"HDT40529","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 19, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/18","activity_end":"2018-10-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47003","activity_notes":"Please can someone attend tomorrow morning between 8am -1pm the tenant will be home.The tenant has no hot water and at the same time can the contractor show the tenant how to use the heating system.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37625","activity_ticket_id":"39449","ticket_reference":"HDT40530","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hot Water issue","ticket_address_1":"5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/18","activity_end":"2018-10-29 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47004","activity_notes":"Please attend site The hot water in the kitchen is working properly.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 16:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37626","activity_ticket_id":"39450","ticket_reference":"HDT40531","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12470 - Flat 3, 5 Mercer Street ","ticket_address_1":"Flat 3, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/10\/18","activity_end":"2018-10-29 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47005","activity_notes":"To disconnect and remove existing fridge freezer and dispose of correctly at waste transfer site.To supply and fit new free standing white Bosch fridge freezer, commission on completion and leave in fullworking order","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 15:12 (jan)<\/b>Booked for 6th Nov between 12 and 6pm<\/p>

16\/11\/2018 14:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37627","activity_ticket_id":"39451","ticket_reference":"HDT40532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/18","activity_end":"2018-11-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47006","activity_notes":"Please raise a work order for Reddan to carry out the following works;1- one of the radiators in the bedroom has a broken knob, I was turning them off and it came off in my hand. That one radiator seems to be on so Im currently regulating the temp by opening windows which is not ideal at night.2- there appears to be a water backup problem with the kitchen faucet, it may be related to the washing machine Im not sure, but basically water is leaking from the faucet base onto the counter. 3- the freezer door inside the refrigerator seems to have a broken prong in the left side, causing it to fall out frequently, as well as for the freezer to ice over. It was amusing at first but it is preventing me from using the freezer, can it be replaced?Please confirm to Kat copied in when someone can attend.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:28 (jan)<\/b>Email to tenant for access Wednesday, 31st Oct<\/p>

01\/11\/2018 10:23 (jan)<\/b>Email to tenant for access Fri, 2nd Nov<\/p>

01\/11\/2018 11:09 (jan)<\/b>Booked for Friday, 2nd Nov after 12pm. Tenant to provide access<\/p>

05\/11\/2018 09:40 (sandra)<\/b>TRV refitted.Freezer door on order.New kitchen tap required.<\/p>

05\/11\/2018 11:35 (jane)<\/b>Freezer flat on order <\/p>

06\/11\/2018 15:43 (sandra)<\/b>tap on order <\/p>

09\/11\/2018 16:25 (jan)<\/b>Email for access Thurs pm, 15th Nov to fit tap<\/p>

09\/11\/2018 16:37 (jan)<\/b>Booked for Thursday, 15th Nov between 12 and 2pm. Tenant to provide access<\/p>

13\/11\/2018 11:27 (jan)<\/b>Email to tenant for access today to fit the freezer flap<\/p>

13\/11\/2018 14:35 (sandra)<\/b>tap to be fitted Thursday 15th <\/p>

19\/11\/2018 10:54 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2018 10:54 (sandra)<\/b>supplied and fitted new tap <\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37628","activity_ticket_id":"39370","ticket_reference":"HDT40451","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from hairdressers ","ticket_address_1":"Waxy O'Connors","ticket_address_2":"Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/18","activity_end":"2018-10-29 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47007","activity_notes":"leak from hairdressers","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37629","activity_ticket_id":"39418","ticket_reference":"HDT40499","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/18","activity_end":"2018-10-30 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47008","activity_notes":"Please attend site 24a as the lights majority of the lights in the common parts are not working on all floors, please attend to investigate and fix. ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37630","activity_ticket_id":"39452","ticket_reference":"HDT40533","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - leaking toilet ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/18","activity_end":"2018-10-30 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47009","activity_notes":"leaking toilet ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37631","activity_ticket_id":"39453","ticket_reference":"HDT40534","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blade sign","ticket_address_1":"Unit 04, 06, 08 & 12, Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/18","activity_end":"2018-11-02 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47010","activity_notes":"Please raise work order for reddan to fix Unit 04, 06, 08 & 12 blade sign as they are not working currently.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:08 (jan)<\/b>Email to client for access Friday am<\/p>

05\/11\/2018 09:48 (sandra)<\/b>Called out to investigate blade sign lights not working to units 4,6,8 &12 and strip led lights not working outside unit 5 and 81. Test all supplies going to each blade sign light from from inside each unit and found that the supply is all fine and the fault must be inside the sign lights and need to accessoutside to investigate 2. Test led strip light supply and found that the drive unit for unit 8 was faulty and replaced unit LED strip outside unit 5 was found to be faulty and needs to access outside to investigate <\/p>

13\/11\/2018 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37632","activity_ticket_id":"39366","ticket_reference":"HDT40447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Opera Quarter Time Clocks","ticket_address_1":"17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/18","activity_end":"2018-10-30 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47011","activity_notes":"There seems to be issues with the time clocks for the winter lights, Alan suggested that these need replacing, Shaftesbury would like this done this week if possible can you provide me a cost and let me know if we can resolve this asap. Also can you send Roy down to look at 17 Catherine street again, the lights were on past their time.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 15:56 (sandra )<\/b>(Ticket Closed)<\/p>

30\/10\/2018 09:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/10\/2018 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37633","activity_ticket_id":"39454","ticket_reference":"HDT40535","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door lock","ticket_address_1":"13 & 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/18","activity_end":"2018-10-30 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47012","activity_notes":"15 Tavistock Street (Flat 1)Call received from Jonathon Chan TEL 07549 926 961 to advise that the front door to the building the lock has come lose and the building is not secure","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37634","activity_ticket_id":"39455","ticket_reference":"HDT40536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main Door","ticket_address_1":"48 Newman St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1QQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/10\/18","activity_end":"2018-10-30 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47013","activity_notes":"Just wanted to make you aware that the main door on ground floor is not getting locked automatically since today morning as it used to be. It needs an extra push now.","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 16:55 (sandra)<\/b>Alignment of top hinges,Alignment of frame mounted keep,Overhauled all moving parts and tested.<\/p>

27\/11\/2018 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37635","activity_ticket_id":"39425","ticket_reference":"HDT40506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Opera Quarter - Replacement Time-Clocks","ticket_address_1":"Opera Quarter","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/18","activity_end":"2018-10-30 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47014","activity_notes":"Opera Quarter - Replacement Time-Clocks","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:49 (sandra)<\/b>ON ORDER <\/p>

02\/11\/2018 09:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37636","activity_ticket_id":"39204","ticket_reference":"HDT40285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/01\/19","activity_end":"2019-01-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47015","activity_notes":"Leak redecorating in bedroom without en suite behind wardrobe Bathroom mastic to be replaced in hall way bathroom Noisy fans to be checked\/improved\/replaced if too noisy Bathroom ceilings and repair around light fittings from previous jobs Clean and service windows in the roof to check working properly Bedroom floor repair outside en suite Kitchen cupboards X 3 and filler panels to be replaced Assess cracks in the flat Decking clean and treat the deck and paint door Blind hooks Tenant to confirm a convenient date when he is away and works can be completed with minimal impact ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 15:02 (jan)<\/b>Awaiting a confirmed date from tenant<\/p>

18\/10\/2018 16:21 (sandra)<\/b>AWAITING ACCESS <\/p>

30\/10\/2018 10:51 (jan)<\/b>Email to tenant for a date to start the works<\/p>

13\/11\/2018 11:18 (sandra)<\/b>Booked for 26th Novmeber between 9 - 1 pm <\/p>

26\/11\/2018 14:55 (sandra)<\/b>Replace extractor fans in both bathrooms <\/p>

03\/12\/2018 15:16 (jan)<\/b>Booked for Wed, 12th Dec. Tenant will provide access<\/p>

12\/12\/2018 10:16 (jan)<\/b>Decorator to return Monday, 17th Dec from 6pm. Tenant to provide access<\/p>

12\/12\/2018 14:11 (sandra)<\/b>some windows have been serviced and the remaining will need a quote to repair <\/p>

12\/12\/2018 14:29 (jan)<\/b>Email for access Tues, 18th Dec after 6pm, not 17th for Dean<\/p>

14\/12\/2018 11:46 (sandra)<\/b>Details taken of cupboard doors, flooring and decking. Blind hooks on order.<\/p>

15\/01\/2019 11:57 (jan)<\/b>Email to tenant for confirmation that we can also have access for the decorating on 23rd Jan<\/p>

15\/01\/2019 12:47 (jan)<\/b>Decorating booked for Wed, 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

24\/01\/2019 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37637","activity_ticket_id":"39456","ticket_reference":"HDT40537","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door closer","ticket_address_1":"78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/18","activity_end":"2018-10-30 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47016","activity_notes":"Please attend to reinstate the top door closer. The door is not closing properly. Please attend today.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37638","activity_ticket_id":"39457","ticket_reference":"HDT40538","ticket_client":"2023","client_name":"GVA","ticket_title":" Lights blowing","ticket_address_1":"45 Charles St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/18","activity_end":"2018-10-30 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47017","activity_notes":"Description : Internal Light Faultyx3 lights on the staircase that need replacing as the bulbs keep blowing.Mike Reddan has the details so please discuss with him before sending an engineer.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 12:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37641","activity_ticket_id":"39458","ticket_reference":"HDT40539","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"Opium Bar, 15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/10\/18","activity_end":"2018-10-30 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47020","activity_notes":"Please raise a work order for Reddan to repaint the blue door step of Opium.Reddan, this is just a small area of the blue door step. ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37642","activity_ticket_id":"39459","ticket_reference":"HDT40540","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repainting","ticket_address_1":"13 Gerrard St (Far East Cake Shop)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/10\/18","activity_end":"2018-10-30 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47021","activity_notes":"Please raise a work order for reddan to repaint the white pillar.Reddan, if not sure, please check with Lilian.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37643","activity_ticket_id":"39460","ticket_reference":"HDT40541","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Decommission walkway lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/18","activity_end":"2018-10-30 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47022","activity_notes":"Following conversion with client we are to decommission Slingsby walkway lightsdue to water ingress and poor condition. ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37644","activity_ticket_id":"39461","ticket_reference":"HDT40542","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Checker plates","ticket_address_1":"31 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/18","activity_end":"2018-10-30 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47023","activity_notes":"Please raise a work order for Reddan to replace plinth with checker plates.Reddan, Mike Reddan is aware of this job.","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37645","activity_ticket_id":"39462","ticket_reference":"HDT40543","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Toilets blocked","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/18","activity_end":"2018-10-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47024","activity_notes":"Staff toilet and ladies toilet downstairs are blocked","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 13:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37646","activity_ticket_id":"39415","ticket_reference":"HDT40496","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"Lights","ticket_address_1":"Riverside Europe LLP,","ticket_address_2":"5th Floor, 17 Slingsby Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/18","activity_end":"2018-10-30 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47025","activity_notes":"Please can we have an electrician come out 3 change 3 tubular lights ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37647","activity_ticket_id":"39463","ticket_reference":"HDT40544","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration","ticket_address_1":"24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/10\/18","activity_end":"2018-10-30 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47026","activity_notes":"Please raise a work order for Reddan to redec surround white frame work.Reddan, please check with Lilian if unsure.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37648","activity_ticket_id":"39464","ticket_reference":"HDT40545","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"outside lights ","ticket_address_1":"Brown Cow ","ticket_address_2":"676 Fulham Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 5SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"30\/10\/18","activity_end":"2018-10-30 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47027","activity_notes":"5 outside heat lamp not working. We had a Coffee machine installed few month ago on the same circuit of the outside heat lamp. Every time we switch the lamp on it tripped the coffee machine fuse.0207 384 9559","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37649","activity_ticket_id":"39465","ticket_reference":"HDT40546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom Hot Water","ticket_address_1":"Flat 4, 39 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/18","activity_end":"2018-10-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47028","activity_notes":"Since a few days ago, there is not hot water in the bathroom. I've been on a trip in the last few days but came back yesterday and the problem is still persisting.The hot water in the kitchen is working properly though.As you can imagine this is extremely inconvenient now, especially given the low temperatures. ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:42 (jan)<\/b>Email to tenant for access today<\/p>

30\/10\/2018 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37650","activity_ticket_id":"39466","ticket_reference":"HDT40547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/18","activity_end":"2018-10-30 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47029","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37651","activity_ticket_id":"39467","ticket_reference":"HDT40548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/18","activity_end":"2018-10-30 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47030","activity_notes":"Please raise a work order for Reddan to attend to check the back fire exit staircase via the basement boiler. lights are reported out.","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37652","activity_ticket_id":"39468","ticket_reference":"HDT40549","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"30\/10\/18","activity_end":"2018-10-30 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47031","activity_notes":"Dryer of the washing machine (not working) Water tap of ensuite room (water not running smoothly, spills everywhere)Heater and exhaust fan in the kitchen (not working) Please arrange access via tenant:Chelsea Lam chelam74@gmail.comVictoria Shum victoria.shum.may13@gmail.comStephanie Leung stephanieleung141@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:12 (jan)<\/b>Email to establish if the heater is a water heater<\/p>

30\/10\/2018 14:25 (jan)<\/b>Email to book Dan in on Tuesday, 6th Nov between 8 and 10am<\/p>

30\/10\/2018 15:07 (jan)<\/b>Email to tenant for access for Alan on Fri, 2nd Nov<\/p>

30\/10\/2018 16:45 (jan)<\/b>Alan booked for Fri, 2nd Nov and Dan booked for Tues, 6th Nov - with keys<\/p>

02\/11\/2018 14:08 (jane)<\/b>Repaired loose connection on kitchen extractor hood and replaced blown lamp in ensuite bathroom <\/p>

06\/11\/2018 15:46 (sandra)<\/b>new tap on order <\/p>

07\/11\/2018 11:09 (sandra)<\/b>fan and control board need to be replaced. fan cannot be sourced and quote for replacement will be sent over. <\/p>

09\/11\/2018 16:34 (jan)<\/b>Email to tenant for access on Friday am, 16th Nov to fit tap<\/p>

12\/11\/2018 11:00 (jan)<\/b>Booked fro Friday, 16th Nov to fit tap. Access with keys<\/p>

15\/11\/2018 10:07 (sandra)<\/b>in stock at the cooker centre <\/p>

15\/11\/2018 10:20 (jan)<\/b>Email to tenant for access Wednesday am, 21st Nov to fit the washer dryer<\/p>

16\/11\/2018 10:13 (jan)<\/b>Booked for Wednesday am, 21st Nov with keys<\/p>

19\/11\/2018 10:51 (sandra)<\/b>supplied and fitted tap <\/p>

19\/11\/2018 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37653","activity_ticket_id":"39326","ticket_reference":"HDT40407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/18","activity_end":"2018-11-05 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47032","activity_notes":"Can we please arrange a job for a contractor to attend to check the bathroom extract at the apartment - it is extremely noisyBlind hooks also need to be installed please Please confirm access to christian.roygaard@gmail.com who is happy with key access but would like to know when the appointment is booked. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 15:40 (jan)<\/b>Booked for 23rd Oct with keys<\/p>

23\/10\/2018 14:51 (sandra)<\/b>blind hooks fitted, extractor is very noisy<\/p>

01\/11\/2018 15:58 (jan)<\/b>Email to tenant for access Monday, 5th Nov<\/p>

02\/11\/2018 14:13 (jan)<\/b>Booked for Monday, 5th Nov with keys<\/p>

06\/11\/2018 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37654","activity_ticket_id":"39468","ticket_reference":"HDT40549","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/11\/18","activity_end":"2018-11-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47033","activity_notes":"Dryer of the washing machine (not working) Water tap of ensuite room (water not running smoothly, spills everywhere)Heater and exhaust fan in the kitchen (not working) Please arrange access via tenant:Chelsea Lam chelam74@gmail.comVictoria Shum victoria.shum.may13@gmail.comStephanie Leung stephanieleung141@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:12 (jan)<\/b>Email to establish if the heater is a water heater<\/p>

30\/10\/2018 14:25 (jan)<\/b>Email to book Dan in on Tuesday, 6th Nov between 8 and 10am<\/p>

30\/10\/2018 15:07 (jan)<\/b>Email to tenant for access for Alan on Fri, 2nd Nov<\/p>

30\/10\/2018 16:45 (jan)<\/b>Alan booked for Fri, 2nd Nov and Dan booked for Tues, 6th Nov - with keys<\/p>

02\/11\/2018 14:08 (jane)<\/b>Repaired loose connection on kitchen extractor hood and replaced blown lamp in ensuite bathroom <\/p>

06\/11\/2018 15:46 (sandra)<\/b>new tap on order <\/p>

07\/11\/2018 11:09 (sandra)<\/b>fan and control board need to be replaced. fan cannot be sourced and quote for replacement will be sent over. <\/p>

09\/11\/2018 16:34 (jan)<\/b>Email to tenant for access on Friday am, 16th Nov to fit tap<\/p>

12\/11\/2018 11:00 (jan)<\/b>Booked fro Friday, 16th Nov to fit tap. Access with keys<\/p>

15\/11\/2018 10:07 (sandra)<\/b>in stock at the cooker centre <\/p>

15\/11\/2018 10:20 (jan)<\/b>Email to tenant for access Wednesday am, 21st Nov to fit the washer dryer<\/p>

16\/11\/2018 10:13 (jan)<\/b>Booked for Wednesday am, 21st Nov with keys<\/p>

19\/11\/2018 10:51 (sandra)<\/b>supplied and fitted tap <\/p>

19\/11\/2018 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37655","activity_ticket_id":"39373","ticket_reference":"HDT40454","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Apple Archive Leak","ticket_address_1":"9 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/18","activity_end":"2018-10-30 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47034","activity_notes":"Can you investigate the attached please. Please advise when you can attend so that we can book this in. Looks like it has been leaking for a long time. This is under 9 Mercer. ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2018 09:32 (jan)<\/b>Email for access Friday am, 26th Oct between 8 and 9am<\/p>

23\/10\/2018 11:49 (jan)<\/b>Booked for Friday, 26th Oct between 8 and 10am<\/p>

29\/10\/2018 10:07 (sandra)<\/b>Have investigated leaks, first leak requires area inside external cleaners cupboard to be sealed (pictured),Second leak I suspect is to do with paved area in courtyard.<\/p>

31\/10\/2018 11:40 (jan)<\/b>Email for access to apply sealant<\/p>

31\/10\/2018 16:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37656","activity_ticket_id":"39386","ticket_reference":"HDT40467","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extract","ticket_address_1":"Flat 2, 39 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47035","activity_notes":"Can we please raise a job to check the bathroom extract in this flat as I could not hear it when it came onAccess can be confirmed with Manlin at lmlceline@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 16:00 (jan)<\/b>Email to tenant for access on Wednesday<\/p>

02\/11\/2018 09:53 (jan)<\/b>Booked for Wednesday, 7th Nov with keys<\/p>

08\/11\/2018 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37657","activity_ticket_id":"39410","ticket_reference":"HDT40491","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"Flat 2, 61 Chandos ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/18","activity_end":"2018-11-06 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47036","activity_notes":"Can you please return to check the lights at Flat 2, 61 Chandos?Service Desk - please raise a jobKeys are at Rupert Court ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:56 (jan)<\/b>Email to tenant for a convenient time for him to meet Alan at the flat<\/p>

30\/10\/2018 16:53 (jan)<\/b>Booked for Tuesday, 6th Nov with tenant<\/p>

08\/11\/2018 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37659","activity_ticket_id":"39453","ticket_reference":"HDT40534","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blade sign","ticket_address_1":"Unit 04, 06, 08 & 12, Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/18","activity_end":"2018-11-02 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47038","activity_notes":"Please raise work order for reddan to fix Unit 04, 06, 08 & 12 blade sign as they are not working currently.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:08 (jan)<\/b>Email to client for access Friday am<\/p>

05\/11\/2018 09:48 (sandra)<\/b>Called out to investigate blade sign lights not working to units 4,6,8 &12 and strip led lights not working outside unit 5 and 81. Test all supplies going to each blade sign light from from inside each unit and found that the supply is all fine and the fault must be inside the sign lights and need to accessoutside to investigate 2. Test led strip light supply and found that the drive unit for unit 8 was faulty and replaced unit LED strip outside unit 5 was found to be faulty and needs to access outside to investigate <\/p>

13\/11\/2018 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37660","activity_ticket_id":"39468","ticket_reference":"HDT40549","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/18","activity_end":"2018-11-02 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47039","activity_notes":"Dryer of the washing machine (not working) Water tap of ensuite room (water not running smoothly, spills everywhere)Kitchen radiator and exhaust fan in the kitchen (not working) Please arrange access via tenant:Chelsea Lam chelam74@gmail.comVictoria Shum victoria.shum.may13@gmail.comStephanie Leung stephanieleung141@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:12 (jan)<\/b>Email to establish if the heater is a water heater<\/p>

30\/10\/2018 14:25 (jan)<\/b>Email to book Dan in on Tuesday, 6th Nov between 8 and 10am<\/p>

30\/10\/2018 15:07 (jan)<\/b>Email to tenant for access for Alan on Fri, 2nd Nov<\/p>

30\/10\/2018 16:45 (jan)<\/b>Alan booked for Fri, 2nd Nov and Dan booked for Tues, 6th Nov - with keys<\/p>

02\/11\/2018 14:08 (jane)<\/b>Repaired loose connection on kitchen extractor hood and replaced blown lamp in ensuite bathroom <\/p>

06\/11\/2018 15:46 (sandra)<\/b>new tap on order <\/p>

07\/11\/2018 11:09 (sandra)<\/b>fan and control board need to be replaced. fan cannot be sourced and quote for replacement will be sent over. <\/p>

09\/11\/2018 16:34 (jan)<\/b>Email to tenant for access on Friday am, 16th Nov to fit tap<\/p>

12\/11\/2018 11:00 (jan)<\/b>Booked fro Friday, 16th Nov to fit tap. Access with keys<\/p>

15\/11\/2018 10:07 (sandra)<\/b>in stock at the cooker centre <\/p>

15\/11\/2018 10:20 (jan)<\/b>Email to tenant for access Wednesday am, 21st Nov to fit the washer dryer<\/p>

16\/11\/2018 10:13 (jan)<\/b>Booked for Wednesday am, 21st Nov with keys<\/p>

19\/11\/2018 10:51 (sandra)<\/b>supplied and fitted tap <\/p>

19\/11\/2018 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37661","activity_ticket_id":"39462","ticket_reference":"HDT40543","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Toilets blocked","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/10\/18","activity_end":"2018-10-30 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47040","activity_notes":"Staff toilet and ladies toilet downstairs are blocked","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 13:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37662","activity_ticket_id":"39469","ticket_reference":"HDT40550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 3.2, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/10\/18","activity_end":"2018-10-30 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47041","activity_notes":"The dishwasher in the flat is not cleaning properly, it doesnt seem like the water is getting hot enough to clean anything off the cups and plates we put in it, even if we rinse them before they go in the machine. Could you get someone to come and take a look? Nicky Francey 30\/10\/2018 15:27 (jan)<\/b>Email for access Monday, 5th Nov between 12 and 4pm<\/p>

30\/10\/2018 16:48 (jan)<\/b>Booked for Monday, 5th Nov between 12 and 4pm, tenant to provide access<\/p>

07\/11\/2018 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37663","activity_ticket_id":"39470","ticket_reference":"HDT40551","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/18","activity_end":"2018-10-30 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47042","activity_notes":"Please could you attend today, the tenant has reported no hot water, the boiler says . It says Error 4.Also the washing machine is not working. Also the tenant has mentioned someone came to fix the noise on the filter said he had to check whether or not it was his job so it never got fixed, please could you confirm feedback on this.Please use management keys.","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:33 (jan)<\/b>Email to tenant for access today<\/p>

05\/11\/2018 09:48 (sandra)<\/b>Just to let you know a new control board had to be ordered on friday and should in tomorrow.<\/p>

13\/11\/2018 10:32 (sandra)<\/b>supplied and fitted control board <\/p>

22\/11\/2018 10:32 (sandra)<\/b>washing machine repaired<\/p>

27\/11\/2018 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37664","activity_ticket_id":"39470","ticket_reference":"HDT40551","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"30\/10\/18","activity_end":"2018-10-30 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47043","activity_notes":"Please could you attend today, the tenant has reported no hot water, the boiler says . It says Error 4.Also the washing machine is not working. Also the tenant has mentioned someone came to fix the noise on the filter said he had to check whether or not it was his job so it never got fixed, please could you confirm feedback on this.Please use management keys.garysmith2301@yahoo.com","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:33 (jan)<\/b>Email to tenant for access today<\/p>

05\/11\/2018 09:48 (sandra)<\/b>Just to let you know a new control board had to be ordered on friday and should in tomorrow.<\/p>

13\/11\/2018 10:32 (sandra)<\/b>supplied and fitted control board <\/p>

22\/11\/2018 10:32 (sandra)<\/b>washing machine repaired<\/p>

27\/11\/2018 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37665","activity_ticket_id":"39471","ticket_reference":"HDT40552","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights\/ventilation","ticket_address_1":"Flat 5, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/19","activity_end":"2019-01-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47044","activity_notes":"There are still some unresolved problems with our flat. Is it possible for it to be completed this Wednesday or Thursday?Said problems include lights in the kitchen, ventilation in the kitchen, and lights in the toilet have stopped working once again.Tam Karim 31\/10\/2018 16:54 (sandra)<\/b>Tenant has said today is not convenient and to call back Thursday at 11.30<\/p>

02\/11\/2018 09:25 (jane)<\/b>Order replacement cooker hood and lights for under kitchen cupboards <\/p>

27\/11\/2018 14:22 (sandra)<\/b>ordered extractor and will do lights at the same time <\/p>

06\/12\/2018 14:46 (jan)<\/b>Tenant is on holiday from w\/c 10th Dec until mid January<\/p>

10\/12\/2018 15:39 (jan)<\/b>Tenant would like the lights done Tues\/Wed, 11th\/12th Dec. Access with keys<\/p>

02\/01\/2019 10:17 (sandra)<\/b>Please arrange access with tenant; please cc me into access arrangement.Pointeau,

03\/01\/2019 14:17 (jan)<\/b>Booked for Monday am, 7th Jan. Access via tenant<\/p>

08\/01\/2019 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37666","activity_ticket_id":"39472","ticket_reference":"HDT40553","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12501 - 27 Slingsby Place - Common Parts","ticket_address_1":"27 Slingsby Place - Common Parts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/10\/18","activity_end":"2018-10-30 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47045","activity_notes":"To make good around alarm panel and prepare walls and ceiling to entrance lobby and elevator ground floor wall and redecorate to match existing ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 11:21 (sandra)<\/b>TO BE BOOKED IN <\/p>

09\/11\/2018 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37667","activity_ticket_id":"39455","ticket_reference":"HDT40536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main Door","ticket_address_1":"48 Newman St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1QQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/18","activity_end":"2018-10-30 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47046","activity_notes":"Just wanted to make you aware that the main door on ground floor is not getting locked automatically since today morning as it used to be. It needs an extra push now.","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 16:55 (sandra)<\/b>Alignment of top hinges,Alignment of frame mounted keep,Overhauled all moving parts and tested.<\/p>

27\/11\/2018 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37668","activity_ticket_id":"39473","ticket_reference":"HDT40554","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fire door bar","ticket_address_1":"Jamie's Kitchen, Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/18","activity_end":"2018-10-30 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47047","activity_notes":"Please see the attachment below.This is the fire exit door in the basement to Jamie's kitchen. Could we please have somebody out tomorrow to take a look at it? ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 12:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37669","activity_ticket_id":"39292","ticket_reference":"HDT40373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker\/Dishwasher","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/18","activity_end":"2018-10-31 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47048","activity_notes":"The middle middle fixture in the gas cooker appears to be faulty. It will regularly turn itself off during cooking. Reddan, please arrange for appliance engineer to attendThe dishwasher is acting up. All dishes come out extremely coarse to the touch, and often simply unclean. We have tried using the Finish AID liquid, but to no avail. Reddan, please arrange for appliance engineer to attendIga l ; Davide Barelli ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 10:11 (sandra)<\/b>dishwasher repaired and working - WFGas Cooker is Gas <\/p>

31\/10\/2018 10:20 (jan)<\/b>Email to tenants for access Friday, 2nd Nov to look at the gas cooker<\/p>

13\/11\/2018 10:55 (jan)<\/b>Email to tenant for access on Friday, 16th Nov<\/p>

20\/11\/2018 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37670","activity_ticket_id":"39474","ticket_reference":"HDT40555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - fire","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/18","activity_end":"2018-10-31 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47049","activity_notes":"fire under stairs","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2018 10:17 (sandra )<\/b>(Ticket Closed)<\/p>

31\/10\/2018 10:18 (sandra)<\/b>Michael This has mesh under the nosing and twice cigarettes or burning ash has caused a small fire. Gas meters directly underneath and I guess this is ventilation for the gas. Question Can we put marine ply under the nosing and paint it black?? There appears to be ventilation on the rear door. Is this adequate?? <\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37671","activity_ticket_id":"39405","ticket_reference":"HDT40486","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"Flat 2, 31 Berwick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/18","activity_end":"2018-11-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47050","activity_notes":"Could you please reply confirming that one of your all rounders will arrive tomorrow, 26th October, 2018 at 9.00am at the above address to help us with the rodent proofing?","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2018 10:15 (jan)<\/b>Email to find out when to rebook<\/p>

30\/10\/2018 12:45 (sandra )<\/b>(Ticket Closed)<\/p>

31\/10\/2018 10:28 (jan)<\/b>(Ticket Re-Opened)<\/p>

31\/10\/2018 10:38 (jan)<\/b>Re-booked for 6th Nov at 9am<\/p>

06\/11\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37672","activity_ticket_id":"39476","ticket_reference":"HDT40557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Frame and lock ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/18","activity_end":"2018-10-31 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47051","activity_notes":"Follow up to HDT40555 - fire Frame and lock needs attention ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37674","activity_ticket_id":"39475","ticket_reference":"HDT40556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 27th NOVEMBER","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/18","activity_end":"2018-11-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47053","activity_notes":"Please raise a work order for Reddan for the ITC's to be carried out for the 27th November - then we need to repaint as necessary (definitely the bathroom) install blind hooks etc ,This needs to be completed by the 28th Nov please","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 11:16 (jan)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 11:18 (jan)<\/b>Booked for Friday, 30th Nov at 9am<\/p>

30\/11\/2018 09:54 (sandra)<\/b>We can't do anything as yet but I had a good look around. Please forward onto Angela and James The worse thing that is needed is a full redec following a leak but walls and Windows are pretty bad as well. Bathroom 1) Shower screen is leaking. Missing part on bottom of door but it is very small. Would be quicker just to replace the screen. 2) Silicone around bath. Needs cleaning (Black mildew) or replacing 3) New shower head 4) Toilet flush needs either adjusting or replacing 5) Bath pop up waste. Needs either or adjusting but may need new 7) HAIRLINE CRACKS IN HAND BASIN. I thought it was hair but I felt no sharp edges.8) Light and fan not working due to leak from flat above or roof. 9) Cracked floor time between bath and toilet Bedroom\/kitchen open plan 10) 3 windows. Blinds all work but missing acorns. Middle blind has missing bit on bottom slat. This can not be replaced 11) Window cash lock needs replacinh11) Wardrobe door hinge needs refixing or replacing 13) Extractor fan light needs replacing 14) Bulbs Need replacing under counter 15) Cracked plastic coverings on drawer and cupboard fronts. Can be glued but would still see crack.16) Kitchen cupboard end support is water damaged17) Floor has a lot of scuff marks. Not sure if these can be cleaned 18) Broken threshold door bar at front door 19) Pressure gauge on boiler has been pushed inwards but is still visible.ALL THE ABOVE WAS VISIBLE. LOTS OF FURNITURE IS STILL IN PLACE SO NOT ABLE TO HAVE A GOOD LOOK AROUND THE FLAT<\/p>

03\/12\/2018 13:59 (sandra)<\/b>TENANT STILL IN SITU AWAITING FURTHER ADVICE FROM CLIENT <\/p>

11\/12\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2018 15:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2018 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37675","activity_ticket_id":"39477","ticket_reference":"HDT40558","ticket_client":"2023","client_name":"GVA","ticket_title":"Item removal","ticket_address_1":"43 Berkeley Square","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5AP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/18","activity_end":"2018-10-31 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47054","activity_notes":"There is a cupboard on the first floor landing that is full of items that need disposing off - an FB2 key is required to open the cupboard door","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37676","activity_ticket_id":"39475","ticket_reference":"HDT40556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 27th NOVEMBER","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/10\/18","activity_end":"2018-10-31 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47055","activity_notes":"Please raise a work order for Reddan for the ITC's to be carried out for the 27th November - then we need to repaint as necessary (definitely the bathroom) install blind hooks etc ,This needs to be completed by the 28th Nov please","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 11:16 (jan)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 11:18 (jan)<\/b>Booked for Friday, 30th Nov at 9am<\/p>

30\/11\/2018 09:54 (sandra)<\/b>We can't do anything as yet but I had a good look around. Please forward onto Angela and James The worse thing that is needed is a full redec following a leak but walls and Windows are pretty bad as well. Bathroom 1) Shower screen is leaking. Missing part on bottom of door but it is very small. Would be quicker just to replace the screen. 2) Silicone around bath. Needs cleaning (Black mildew) or replacing 3) New shower head 4) Toilet flush needs either adjusting or replacing 5) Bath pop up waste. Needs either or adjusting but may need new 7) HAIRLINE CRACKS IN HAND BASIN. I thought it was hair but I felt no sharp edges.8) Light and fan not working due to leak from flat above or roof. 9) Cracked floor time between bath and toilet Bedroom\/kitchen open plan 10) 3 windows. Blinds all work but missing acorns. Middle blind has missing bit on bottom slat. This can not be replaced 11) Window cash lock needs replacinh11) Wardrobe door hinge needs refixing or replacing 13) Extractor fan light needs replacing 14) Bulbs Need replacing under counter 15) Cracked plastic coverings on drawer and cupboard fronts. Can be glued but would still see crack.16) Kitchen cupboard end support is water damaged17) Floor has a lot of scuff marks. Not sure if these can be cleaned 18) Broken threshold door bar at front door 19) Pressure gauge on boiler has been pushed inwards but is still visible.ALL THE ABOVE WAS VISIBLE. LOTS OF FURNITURE IS STILL IN PLACE SO NOT ABLE TO HAVE A GOOD LOOK AROUND THE FLAT<\/p>

03\/12\/2018 13:59 (sandra)<\/b>TENANT STILL IN SITU AWAITING FURTHER ADVICE FROM CLIENT <\/p>

11\/12\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2018 15:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2018 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37677","activity_ticket_id":"39478","ticket_reference":"HDT40559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating is not working ","ticket_address_1":"Flat 1, Exeter Mansions, ","ticket_address_2":"100\/112 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/18","activity_end":"2018-10-31 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47056","activity_notes":"Please can a gas engineer attend flat 1 as the tenant reported that the heating is not working. Reddan, please can we have attendance before 4pm. Tenant is around till 4pm for access.","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37678","activity_ticket_id":"39479","ticket_reference":"HDT40560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 20th NOVEMBER","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/18","activity_end":"2018-11-20 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47057","activity_notes":"Please raise a work order for Reddan to carry out the ITC'S for the 20th November;to be completed by the 24th.Jobs to include - snapped freezer drawer to be repairedBlind hooks on back door and windows with blinds in loungeCheck they have a bathroom extract?Replace sealant in shower","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 14:17 (sandra)<\/b>Very nice flat but some concerning issues which I just need to be approved. The bathroom unfortunately is the worse. Even though it is a lovely bathroom Bathroom1) Toilet seat does not fit the pan. Incorrect seat. To replace is approx 135 for correct seat 2) Cracked push button on toilet flush 3) Toilet flush is very difficult to flush. Needs new siphon 4) One wall light doesn't work. New ballast unit is required 5) Missing chain on plug 6) Tap spout is very loose on nearest hand basin to door. 7) Silicone needs redoing (As per request) 8) Unable to open top or bottom sash window. Sash cords ok Bedroom 9) One light not working 10) Badly fitted radiator. Sloping downwards 11) R\/H bottom sash does not stay up. Slides down. Incorrect weights 12) R\/H top sash unable to slide down THESE WILL BE DIFFICULT TO RECTIFY BY THURSDAY EVENING. But possible if needed but would require painting13) Bedroom door doesn't shut Hallway 14) Lights incorrectly wired up. (Angela had trouble turning off lighs)Bedroom 2 15) Clothes rail in wardrobe needs refixing 16) One outside patio light not working Kitchen\/Diner 17) Door stops. Missing rubbers. Need replacing 18) One ceiling light not working 19) Cracked door in washing machine. Does not leak 20) Loose door 21) Middle window appears to have new blind. Cord is way too short unless your 10 foot tall22) Hope in cupboard has been drilled. Possibly for cable to pass through 23) Extractor fan lights not working All doors the joints have opened up. I understand Jack has spoken to Angela about this and you do not require it to be doneThere are other minor issues but getting a sore finger typing. I feel the main issues is the bathroom Please advise. <\/p>

23\/11\/2018 11:06 (sandra)<\/b>Investigate 2 way light switching in hallway not working Test through and find faulty connection, repair test and leave working <\/p>

26\/11\/2018 10:23 (sandra)<\/b>FRIDGE new required. Broken freezer compartment and door unable to shutTOILET SEAT wrong seat but requested to wait for tenant to complain TOILET FLUSH cracked. Needs new. Again requested waiting for tenant to complain TOILET FLUSH Needs new siphon. Does work but difficult to flush. Has Breen ordered WINDOW SASH. Bathroom unable to open other window incorrect weights WASHING MACHINE cracked door. Not leaking. BLIND In kitchen\/diner middle blind. Cords too short and different from other two in room. Gloss compared to Matt black but all works<\/p>

26\/11\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2018 10:30 (sandra)<\/b>WINDOW SASH. Bathroom unable to open other window incorrect weights window specialist to attendfridge inner door needs to be replaced - repairaid<\/p>

26\/11\/2018 12:27 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

26\/11\/2018 14:07 (jan)<\/b>Booked for Wed, 28th Nov between 8am and 12pm. Awaiting confirmation of access<\/p>

27\/11\/2018 11:36 (sandra)<\/b>Repairaid - quote to follow <\/p>

29\/11\/2018 14:51 (sandra)<\/b>Met repair aid AlsoReplaced siphon and push button controls <\/p>

29\/11\/2018 15:39 (sandra)<\/b>The Fridge\/freezer at Flat 1, 15 Tavistock Street, London, Greater London, WC2E 7PS has been tested. Our engineer found out that the Evaporator door has to be replaced. Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

03\/12\/2018 10:20 (sandra)<\/b>quote for windows has been sent <\/p>

06\/12\/2018 11:58 (sandra)<\/b>part for fridge\/freezer ordered <\/p>

10\/12\/2018 11:25 (jan)<\/b>Left a voicemail for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 09:44 (sandra)<\/b>part for fridge\/freezer has been ordered by RA<\/p>

11\/12\/2018 12:12 (jan)<\/b>Booked for Thursday, 13th Dec between 10am and 2pm. Access with keys<\/p>

19\/12\/2018 08:17 (sandra)<\/b>appliance had evaporator door replaced <\/p>

19\/12\/2018 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37679","activity_ticket_id":"39094","ticket_reference":"HDT40175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works TO BE DONE 26TH OCTOBER TO 2 NOV","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/10\/18","activity_end":"2018-10-31 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47058","activity_notes":"wall in kitchen needs to be painted and filled sash window in the utility room needs to be touched upcan this be done by Friday ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:58 (sandra)<\/b>booked for Friday and Monday <\/p>

29\/10\/2018 09:16 (sandra)<\/b>Dirty marks around boiler?? Malfunctioning?? Are they serious??? Absolutely nothing wrong Pressure seems pretty good to me except for the hand basin where the filter is stuck inside the spout. Unable to removeNew tap required Light on staircase is quite funny. Two way control.One from the flat leading downstairs but the other one is in the common parts which sticks on when used. New plunger light switches needed Extractor cooker fan new needed.Lights work and you can hear the motor trying to work. Power is ok<\/p>

31\/10\/2018 16:52 (sandra)<\/b>Removed dash windows to replace cord. Sealed skylight. Replaced draught excluder. Bathroom blind on order<\/p>

31\/10\/2018 16:57 (sandra)<\/b>WF 1st November <\/p>

01\/11\/2018 16:07 (sandra)<\/b>washing machine and separate dryer have both been serviced <\/p>

06\/11\/2018 11:41 (jan)<\/b>Email to client for access Monday, 12th Nov to fit the blind<\/p>

08\/11\/2018 10:56 (jan)<\/b>Email to client and tenant for access Monday, 12th Nov<\/p>

13\/11\/2018 11:17 (sandra)<\/b>IW has blind on board. Access to fit needed <\/p>

13\/11\/2018 11:31 (jan)<\/b>Email to tenant for access Thurs, 16th Nov <\/p>

13\/11\/2018 16:03 (jan)<\/b>Booked for Thurs, 15th Nov. Tenant will provide access until 2pm<\/p>

15\/11\/2018 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37680","activity_ticket_id":"39272","ticket_reference":"HDT40353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/18","activity_end":"2018-10-31 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47059","activity_notes":"Please attend flat 3, 35 Catherine Street to carry out the following:CO2 monitor checkLeak in bathroomIntercom not workingBlocked sinkKeys for bottom lock to be cut Percy1843@gmail.com and Dominic thebuddahguy@googlemail.com as they may have a preferred time for access. ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2018 12:41 (jan)<\/b>Email for access Monday, 22nd Oct between 10am and 2pm<\/p>

19\/10\/2018 10:54 (jan)<\/b>Further email for access Monday, 22nd Oct<\/p>

19\/10\/2018 14:17 (jan)<\/b>Email to tenant for access Monday between 12 and 2pm<\/p>

19\/10\/2018 15:53 (jan)<\/b>Booked for 22nd Oct, tenant to provide access<\/p>

23\/10\/2018 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:41 (sandra)<\/b>CO 2 alarm is ok. Tested and newKeys already been done......apparently New extractor fan needed due to leak from above.Blocked sink is cleared and leak ok<\/p>

31\/10\/2018 15:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/11\/2018 10:26 (sandra)<\/b>ROY CHECKING ON EXTRACTOR <\/p>

04\/12\/2018 08:34 (sandra)<\/b>roy ordered extractor 03\/12<\/p>

07\/01\/2019 09:17 (jan)<\/b>Email for access Wed, 9th Jan to fit the extractor<\/p>

10\/01\/2019 10:34 (sandra)<\/b>emailed AM for access Monday 14th to fit extractor that is still outstanding <\/p>

10\/01\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 10:45 (sandra)<\/b>extractor being fitted on ITC <\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37681","activity_ticket_id":"39480","ticket_reference":"HDT40561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap needs replacing","ticket_address_1":"Flat 15, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"01\/11\/18","activity_end":"2018-11-01 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47060","activity_notes":"Please attend site (Flat 15) the gauze on the end of the tap has disintegrated and fallen off. So we'll need a replacement.Access can be arranged through Tenant on the below details. 07711 135 115 dominicbliss22@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:08 (sandra)<\/b>Booked tuesday 13th <\/p>

14\/11\/2018 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37682","activity_ticket_id":"39481","ticket_reference":"HDT40562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps ","ticket_address_1":"55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/18","activity_end":"2018-11-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47061","activity_notes":"Please raise a work order for Reddan to attend to replace lamps out in the common parts.Engineer already aware","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37683","activity_ticket_id":"39482","ticket_reference":"HDT40563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/18","activity_end":"2018-11-01 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47062","activity_notes":"Please raise a work order for Reddan to attend to replace lamps out in the common parts.Engineer already aware","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37684","activity_ticket_id":"39483","ticket_reference":"HDT40564","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Radiator","ticket_address_1":"Flat 6, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/18","activity_end":"2018-11-02 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47063","activity_notes":"Please could you send someone to have a look at the radiator in the hallway; creating burning smell, smoke\/soot marks on the wall and the heat is causing cracks on the wall. What can be done about this?Please arrange access via tenant:-Chloe - champioc@tcd.ie","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 15:00 (jan)<\/b>Email to tenant for access Friday pm, 2nd Nov<\/p>

02\/11\/2018 10:08 (jan)<\/b>Booked for today or Monday with keys<\/p>

23\/11\/2018 16:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 11:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 11:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37685","activity_ticket_id":"39484","ticket_reference":"HDT40565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/18","activity_end":"2018-11-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47064","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, gas\/electric test.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 13:32 (jan)<\/b>Booked for 5th November<\/p>

09\/11\/2018 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

15\/11\/2018 09:24 (sandra)<\/b>One light unable to replace. Imported from Sweden so price to replace. There are two in each bedroom. To keep uniform would need to replace two just in one room.Fosso 68.18 x 2Leo 122.64 x 2 Lindos 54.74 x 2 Two days delivery time<\/p>

15\/11\/2018 10:33 (sandra)<\/b>Materials 10 x cleat hooks 41.60 (Leyland account. Purchased 15 Nov. 9.18)Only 3 in stock. 7 coming in tomorrow Lights due in tomorrow as well to complete this jobshut down <\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37686","activity_ticket_id":"39484","ticket_reference":"HDT40565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/18","activity_end":"2018-11-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47065","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, gas\/electric test.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 13:32 (jan)<\/b>Booked for 5th November<\/p>

09\/11\/2018 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

15\/11\/2018 09:24 (sandra)<\/b>One light unable to replace. Imported from Sweden so price to replace. There are two in each bedroom. To keep uniform would need to replace two just in one room.Fosso 68.18 x 2Leo 122.64 x 2 Lindos 54.74 x 2 Two days delivery time<\/p>

15\/11\/2018 10:33 (sandra)<\/b>Materials 10 x cleat hooks 41.60 (Leyland account. Purchased 15 Nov. 9.18)Only 3 in stock. 7 coming in tomorrow Lights due in tomorrow as well to complete this jobshut down <\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37687","activity_ticket_id":"39484","ticket_reference":"HDT40565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/11\/18","activity_end":"2018-11-01 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47066","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, gas\/electric test.Tenants move in the next 2weeks or so. Can we have Dean to redecorate just the hallway please. Pre tenancy can start on Monday.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 13:32 (jan)<\/b>Booked for 5th November<\/p>

09\/11\/2018 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

15\/11\/2018 09:24 (sandra)<\/b>One light unable to replace. Imported from Sweden so price to replace. There are two in each bedroom. To keep uniform would need to replace two just in one room.Fosso 68.18 x 2Leo 122.64 x 2 Lindos 54.74 x 2 Two days delivery time<\/p>

15\/11\/2018 10:33 (sandra)<\/b>Materials 10 x cleat hooks 41.60 (Leyland account. Purchased 15 Nov. 9.18)Only 3 in stock. 7 coming in tomorrow Lights due in tomorrow as well to complete this jobshut down <\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37688","activity_ticket_id":"39485","ticket_reference":"HDT40566","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower\/bath tap","ticket_address_1":"Flat 2, 58A Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/18","activity_end":"2018-11-01 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47067","activity_notes":"Please attend site (flat 2 58A) in order to investigate why the shower\/bath tap is constantly running, if needed please price up a replacement. Keys available from the sites office.","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37689","activity_ticket_id":"39486","ticket_reference":"HDT40567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm","ticket_address_1":"Flat 5.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/18","activity_end":"2018-11-01 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47068","activity_notes":"Please raise a work order for Reddan to investigate on the beeping sound from smoke alarm","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37690","activity_ticket_id":"39436","ticket_reference":"HDT40517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 3, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/18","activity_end":"2018-11-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47069","activity_notes":"3.Have never had a call back or works order asking us to return regarding the water heater. Please see to this issue4.No works order for the Hob unit please see to this issue5.No works order for the external plug socket please see to this issue6.No works order for the windows please see to this issueWe have not looked at the bathroom damp issue and this looks like the extractor needs to be repaired or upgraded, if the extractor fan can be repaired if not quote for new.kevincomer@me.com and mandiriggi@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 11:25 (jan)<\/b>Email to tenant for access on Thursday, 1st Nov between 12 and 2pm<\/p>

29\/10\/2018 11:40 (jan)<\/b>Email for access for Repair Aid on Wednesday, 31st Oct<\/p>

29\/10\/2018 12:47 (jan)<\/b>Booked for Thursday, 1st Nov between 12 and 2pm. Tenant to provide access<\/p>

29\/10\/2018 14:08 (jan)<\/b>Booked for Repair Aid on Wed, 31st Oct between 1 and 6pm. Tenant will provide access<\/p>

01\/11\/2018 14:00 (sandra)<\/b>Hob has been successfully repaired <\/p>

02\/11\/2018 09:24 (jane)<\/b>Look at hot water fault. Please note this is a gas boiler so Mike is needed Look at installing outside socket to return next week <\/p>

02\/11\/2018 11:01 (jan)<\/b>Email for access to look at water heater<\/p>

02\/11\/2018 11:25 (jan)<\/b>Booked for Monday, 5th Nov between 2 and 4pm for the water heater. Tenant to provide access<\/p>

02\/11\/2018 12:20 (jan)<\/b>Re-scheduled for Wednesday am<\/p>

02\/11\/2018 14:04 (jane)<\/b>on\/off button refitted on electric hob<\/p>

05\/11\/2018 11:09 (jan)<\/b>Email for access Wed am, 7th to carry out the electrical works<\/p>

07\/11\/2018 16:46 (sandra)<\/b>Tennant has asked if the top sashes to his lounge windows can be freed. These would have been painted shut externally for a long time. It is possible to attempt this but would need to allow for 2 men for half a day as it is difficult to estimate the amount of work required, new cords, damage to timber etc. fed back to client <\/p>

13\/11\/2018 10:31 (sandra)<\/b>explained to tenant how it works <\/p>

13\/11\/2018 11:40 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2018 11:40 (sandra)<\/b>Install double socket on balcony taking supply from kitchen <\/p>

19\/11\/2018 14:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2018 14:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37691","activity_ticket_id":"39487","ticket_reference":"HDT40568","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"Flat 4, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/18","activity_end":"2018-11-01 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47070","activity_notes":"Leak into flat 4.Flat 6, 127 Long Acre please collect keys Flat 4, 127 Long acre tenant will be home at 3pm -4pm needs to leave at 4pm to collect her child from school.","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37692","activity_ticket_id":"39488","ticket_reference":"HDT40569","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/18","activity_end":"2018-11-01 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47071","activity_notes":"We have a couple of issues in 17 SP. 1.) The light on the 3rd floor in the gents toilet is coming on and going off even so it is switched on. 2.) On the 7th floor one of the seats in the ladies toilet is loose. Could we please have these two looked at? ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 09:28 (sandra)<\/b>Replace blown lamps in 3rd floor wc Look at toilet seat 7th floor, to return with new seat<\/p>

09\/11\/2018 16:17 (sandra)<\/b>Toilet seat ordered - TR<\/p>

09\/11\/2018 16:23 (sandra)<\/b>toilet seat fitted <\/p>

23\/11\/2018 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37693","activity_ticket_id":"39489","ticket_reference":"HDT40570","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"AAPG Office, 21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/18","activity_end":"2018-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47072","activity_notes":"Please attend site to investigate a leak in the AAPG office. See below from tenant: It was reported to me this morning, that the water has begun leaking through the ceiling in our kitchen area again. Can you please take a look at that as well for us? I cant help but thinking some guttering would go a long way to re-directing that water.","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 12:25 (jan)<\/b>The decking requires lifting on external walkway to further investigate and 2 outlets checked. The whole area will need to be sealed. Whole days work, access requested for Wednesday, 7th Nov<\/p>

02\/11\/2018 12:29 (jan)<\/b>Email for access on Wednesday<\/p>

02\/11\/2018 14:05 (jane)<\/b>Attended and found gully problems, Will return next Wednesday to lift decking and repair.<\/p>

06\/11\/2018 14:38 (sandra)<\/b>Need to return <\/p>

07\/11\/2018 16:50 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2018 16:50 (sandra)<\/b>Complete, further works may be required,I will speak to James. <\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37694","activity_ticket_id":"39470","ticket_reference":"HDT40551","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/18","activity_end":"2018-11-02 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47073","activity_notes":"Please could you attend today, the tenant has reported no hot water, the boiler says . It says Error 4.Also the washing machine is not working. Also the tenant has mentioned someone came to fix the noise on the filter said he had to check whether or not it was his job so it never got fixed, please could you confirm feedback on this.Please use management keys.garysmith2301@yahoo.com","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 09:33 (jan)<\/b>Email to tenant for access today<\/p>

05\/11\/2018 09:48 (sandra)<\/b>Just to let you know a new control board had to be ordered on friday and should in tomorrow.<\/p>

13\/11\/2018 10:32 (sandra)<\/b>supplied and fitted control board <\/p>

22\/11\/2018 10:32 (sandra)<\/b>washing machine repaired<\/p>

27\/11\/2018 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37695","activity_ticket_id":"39490","ticket_reference":"HDT40571","ticket_client":"2023","client_name":"GVA","ticket_title":"Locks","ticket_address_1":"1st Floor, 14\/16 Bruton Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/18","activity_end":"2018-11-03 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47074","activity_notes":"I may need a locksmith to be present this Saturday to change the locks at the above property. Can you advise if you will have an engineer available, Time to be confirmed. ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 10:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37696","activity_ticket_id":"39483","ticket_reference":"HDT40564","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Radiator","ticket_address_1":"Flat 6, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/11\/18","activity_end":"2018-11-02 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47075","activity_notes":"Please could you send someone to have a look at the radiator in the hallway; creating burning smell, smoke\/soot marks on the wall and the heat is causing cracks on the wall. What can be done about this?Please arrange access via tenant:-Chloe - champioc@tcd.ie","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2018 15:00 (jan)<\/b>Email to tenant for access Friday pm, 2nd Nov<\/p>

02\/11\/2018 10:08 (jan)<\/b>Booked for today or Monday with keys<\/p>

23\/11\/2018 16:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 11:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 11:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37697","activity_ticket_id":"39492","ticket_reference":"HDT40573","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gulley","ticket_address_1":"Flat 4, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/11\/18","activity_end":"2018-11-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47076","activity_notes":"Please could you go ahead and seal the gulley, as soon as possible before it rains again.","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 11:08 (jan)<\/b>Email for access to Flat 6 Monday am, 5th Nov<\/p>

07\/11\/2018 13:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37698","activity_ticket_id":"39491","ticket_reference":"HDT40572","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Window repairs","ticket_address_1":"Flat 4, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/11\/18","activity_end":"2018-11-02 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47077","activity_notes":"The window repairs are on daywork, if this can be put on as a jobbie please The tenant has reported window is falling out; particularly dangerous; please can this be rectified.Please arrange access via tenant:- Wayan:- thaison.horn@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37699","activity_ticket_id":"39216","ticket_reference":"HDT40297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush","ticket_address_1":"Flat 8, Quantic House, College Parade","ticket_address_2":"Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/11\/18","activity_end":"2018-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47078","activity_notes":"Please can a plumber urgently attend site today as there is an issue with the toilet flush, leading to a gush of water coming from the shower. It's possible that the pipes are loose. Tenant's name is Savvas: 07586 783878.Marina@sloaneandcadogan.comfr.savvas@iereas.com","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:50 (sandra )<\/b>(Ticket Closed)<\/p>

02\/11\/2018 10:34 (jan)<\/b>Email for access Wednesday, 7th Nov<\/p>

02\/11\/2018 10:42 (jan)<\/b>Booked for Wed, 7th Nov between 8 and 10am. Tenant to provide access<\/p>

06\/11\/2018 15:31 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 15:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2018 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37700","activity_ticket_id":"39421","ticket_reference":"HDT40502","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12500 - Flat 10, 27 Slingsby Place ","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/18","activity_end":"2018-11-07 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47079","activity_notes":"To manufacture, supply and fit new blinds as detailed below To supply and fit 1No new pleated blind, in black out fabricFor the sum of 265.00 plus VAT.","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 09:06 (sandra)<\/b>ordered from Ultrasound JH<\/p>

06\/11\/2018 14:43 (jan)<\/b>Booked for Wednesday, 7th Nov with keys<\/p>

07\/11\/2018 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37701","activity_ticket_id":"39394","ticket_reference":"HDT40475","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Leaky ladies WC","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/18","activity_end":"2018-11-02 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47080","activity_notes":"One of your lads came to repair this, but the WC is now leaking again, appears to be the same fault. Could someone attend site ASAP.And a non-working light, 3rd Floor landing, front staircase.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:42 (sandra)<\/b>new flush pipe ordered <\/p>

06\/11\/2018 15:42 (sandra)<\/b>toilet now working <\/p>

13\/11\/2018 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37702","activity_ticket_id":"39493","ticket_reference":"HDT40574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12520 - 21a Wardour Street ","ticket_address_1":"21a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/18","activity_end":"2018-11-02 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47081","activity_notes":"Hi Travis A company called Office Furniture Direct will be calling you on Tuesday, they are going to make delivery of office furniture for Lilian's new officeThey will call you an hour before, if you can meet them there with keys to give access, thanks ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 14:31 (jane)<\/b>Furniture being delivered on Tuesday, engineer to meet with keys to give access <\/p>

07\/11\/2018 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37703","activity_ticket_id":"39494","ticket_reference":"HDT40575","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap dripping","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/18","activity_end":"2018-12-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47082","activity_notes":"Just wanted to flag that the tap in my bathroom sink is not closing off properly anymore. Water keeps dripping out of it even though it is turned off. Not sure how this happened (suddenly overnight as it has worked fine until now), but just wanted to let you know in case this needs to be checked further.Maud Verg ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 14:22 (jan)<\/b>Email for access Thurs am, 8th Nov<\/p>

02\/11\/2018 14:40 (jan)<\/b>Booked for Thursday,am, 8th Nov<\/p>

09\/11\/2018 13:49 (jan)<\/b>Email to tenant to rebook for Monday, 12th Nov between 12 and 2pm<\/p>

09\/11\/2018 16:39 (jan)<\/b>Rescheduled for Monday, 12th Nov between 12 and 2pm<\/p>

13\/11\/2018 11:13 (sandra)<\/b>new tap on order <\/p>

19\/11\/2018 14:24 (jan)<\/b>Email to tenant for access Fri am, 23rd Nov<\/p>

20\/11\/2018 09:30 (jan)<\/b>Booked for Monday morning, 26th Nov with keys<\/p>

27\/11\/2018 12:47 (sandra)<\/b>new tap on order <\/p>

30\/11\/2018 16:10 (jan)<\/b>Email to tenant for access Tues am, 4th Dec<\/p>

04\/12\/2018 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37704","activity_ticket_id":"39495","ticket_reference":"HDT40576","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working","ticket_address_1":"Flat 8, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/18","activity_end":"2018-11-02 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47083","activity_notes":"Boiler\/heating not working ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37705","activity_ticket_id":"39496","ticket_reference":"HDT40577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water","ticket_address_1":"Flat 15, Westbourne House, Richmond Rd","ticket_address_2":"Twickenham","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/18","activity_end":"2018-11-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47084","activity_notes":"Please attend site urgently as they have no heating or hot water.","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2018 09:54 (sandra)<\/b>heaters supplied <\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37706","activity_ticket_id":"39498","ticket_reference":"HDT40579","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 3, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/18","activity_end":"2018-11-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47085","activity_notes":"Please could you carry out the following:1) keys\/locks for bedroom door. If no key exists anymore, they said its very easy and inexpensive to replace the door lock. 2) security peephole in entryway front door. Please arrange access with the tenant. Kevin Comer ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 09:54 (jan)<\/b>Email to tenant for access Thursday, 8th Nov late morning<\/p>

09\/11\/2018 16:12 (sandra)<\/b>New shower seal fitted,Viewing lens fitted to the apartment front door,Bedroom door lock removed and taken to the locksmiths for keys to be made to fit lock.Will return to complete once I am contacted by locksmiths.<\/p>

09\/11\/2018 16:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37707","activity_ticket_id":"39499","ticket_reference":"HDT40580","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Carbon Monoxide Detector","ticket_address_1":"Flat 5, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47086","activity_notes":"I am writing to you due to replacement of the Carbon Monoxide Detector in Flat 5, 27 Slingsby Place. It went off yesterday around 11pm,I believe, as it is running out of battery. Could you please send someone to take check it. ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 10:00 (jan)<\/b>Email for access on Wednesday, 7th Nov between 8 and 10am<\/p>

08\/11\/2018 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37708","activity_ticket_id":"39406","ticket_reference":"HDT40487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap faulty","ticket_address_1":"Apt 1, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/11\/18","activity_end":"2018-11-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47087","activity_notes":"The kitchen tap is very loose & dripping quite badly. We think this has already been reported but after updating our system, we can find no record of it!","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2018 11:48 (jan)<\/b>Awaiting access<\/p>

26\/10\/2018 13:59 (sandra)<\/b>Tap to be sourced <\/p>

06\/11\/2018 15:43 (sandra)<\/b>tap on order <\/p>

07\/11\/2018 11:02 (jan)<\/b>Book Iain in with Danny when the tap has been sourced - HDT 40625<\/p>

08\/11\/2018 11:26 (jan)<\/b>Email for access Friday pm, 9th Nov<\/p>

08\/11\/2018 11:34 (jan)<\/b>Booked for Friday pm, 9th Nov with keys. <\/p>

09\/11\/2018 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37709","activity_ticket_id":"39451","ticket_reference":"HDT40532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/11\/18","activity_end":"2018-11-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47088","activity_notes":"Please raise a work order for Reddan to carry out the following works;1- one of the radiators in the bedroom has a broken knob, I was turning them off and it came off in my hand. That one radiator seems to be on so Im currently regulating the temp by opening windows which is not ideal at night.2- there appears to be a water backup problem with the kitchen faucet, it may be related to the washing machine Im not sure, but basically water is leaking from the faucet base onto the counter. 3- the freezer door inside the refrigerator seems to have a broken prong in the left side, causing it to fall out frequently, as well as for the freezer to ice over. It was amusing at first but it is preventing me from using the freezer, can it be replaced?Please confirm to Kat copied in when someone can attend.katredhat@yahoo.com Katherine.Watson@lexisnexisrisk.com","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 11:28 (jan)<\/b>Email to tenant for access Wednesday, 31st Oct<\/p>

01\/11\/2018 10:23 (jan)<\/b>Email to tenant for access Fri, 2nd Nov<\/p>

01\/11\/2018 11:09 (jan)<\/b>Booked for Friday, 2nd Nov after 12pm. Tenant to provide access<\/p>

05\/11\/2018 09:40 (sandra)<\/b>TRV refitted.Freezer door on order.New kitchen tap required.<\/p>

05\/11\/2018 11:35 (jane)<\/b>Freezer flat on order <\/p>

06\/11\/2018 15:43 (sandra)<\/b>tap on order <\/p>

09\/11\/2018 16:25 (jan)<\/b>Email for access Thurs pm, 15th Nov to fit tap<\/p>

09\/11\/2018 16:37 (jan)<\/b>Booked for Thursday, 15th Nov between 12 and 2pm. Tenant to provide access<\/p>

13\/11\/2018 11:27 (jan)<\/b>Email to tenant for access today to fit the freezer flap<\/p>

13\/11\/2018 14:35 (sandra)<\/b>tap to be fitted Thursday 15th <\/p>

19\/11\/2018 10:54 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2018 10:54 (sandra)<\/b>supplied and fitted new tap <\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37711","activity_ticket_id":"39501","ticket_reference":"HDT40582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/11\/18","activity_end":"2018-11-05 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47090","activity_notes":"to advise that the front door is nolonger secure, there is a problem with the locking mechanism ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37712","activity_ticket_id":"39500","ticket_reference":"HDT40581","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12526 - Flat 1, 13 New Row ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/18","activity_end":"2018-11-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47091","activity_notes":"Parts require replacement","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 12:15 (jan)<\/b>Booked for Thursday am, 8th Nov. Access via tenant<\/p>

13\/11\/2018 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37713","activity_ticket_id":"39502","ticket_reference":"HDT40583","ticket_client":"1574","client_name":"Ms A Dick","ticket_title":"Water escape","ticket_address_1":"Flat 8, 34 Long Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 4NN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/11\/18","activity_end":"2018-11-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47092","activity_notes":"There is some escaped water in my bathroom which I would like to investigate.Can you please arrange for a plumber to attend?","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 10:44 (jan)<\/b>Email for access Wed pm, 7th Nov<\/p>

06\/11\/2018 16:36 (jan)<\/b>Booked for Wednesday with keys<\/p>

07\/11\/2018 16:08 (jan)<\/b>Email for access Friday morning, 9th Nov<\/p>

08\/11\/2018 09:59 (jan)<\/b>Rescheduled for Friday am, 9th Nov with keys<\/p>

09\/11\/2018 15:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37714","activity_ticket_id":"39503","ticket_reference":"HDT40584","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Gutter clearance ","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"05\/11\/18","activity_end":"2018-11-05 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47093","activity_notes":"Please can you arrange a cherry picker to clear the front hoppers, down pipes and gutters at the front of 20 & 16 New Cavendish Street please for October?","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37715","activity_ticket_id":"39504","ticket_reference":"HDT40585","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12517 - 40\/41 Wimpole Street - Porters Office","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/18","activity_end":"2018-12-03 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47094","activity_notes":"Works to office","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2018 11:21 (jan)<\/b>Booked for Friday, 30th Nov<\/p>

29\/11\/2018 11:42 (jan)<\/b>Re-scheduled for Monday, 3rd Dec<\/p>

11\/12\/2018 10:45 (sandra)<\/b>need to return <\/p>

11\/12\/2018 11:21 (sandra )<\/b>(Ticket Closed)<\/p>

11\/01\/2019 10:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/01\/2019 10:42 (jane)<\/b>(Placed On Hold) <\/p>

07\/03\/2019 13:06 (sandra)<\/b>(Removed from on-hold)<\/p>

11\/03\/2019 15:49 (jan)<\/b>Booked for Tues, 12th March to take a look at the tiles<\/p>

12\/03\/2019 10:13 (sandra)<\/b>attending to take details of the tiles<\/p>

13\/03\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 10:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 10:30 (jane)<\/b>New Ceiling tiles be collected from the suppliers on Tuesday evening <\/p>

20\/03\/2019 15:34 (jan)<\/b>Left a voicemail for Kira to schedule for Tues am, 26th March<\/p>

20\/03\/2019 15:35 (jan)<\/b>Booked for Tues, 26th March between 8 and 8.30am<\/p>

26\/03\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37716","activity_ticket_id":"39506","ticket_reference":"HDT40587","ticket_client":"2023","client_name":"GVA","ticket_title":"MDR\/JH\/12532 - 22 Bruton Street - Basement Toilet Lights ","ticket_address_1":"22 Bruton Street - Basement Toilet Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"05\/11\/18","activity_end":"2018-11-05 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47095","activity_notes":"For a qualified 17th Edition Electrical team to isolate supplies to lighting circuit, disconnect, discard, carry out re-wire of lighting circuit surface mounted, to allow to re-wire lighting inclusive of landlord supply, test and commission on completion ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37717","activity_ticket_id":"39507","ticket_reference":"HDT40588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12530 - Flat 15, Westbourne House, Twickenham, TW1","ticket_address_1":"Flat 15, Westbourne House","ticket_address_2":"Twickenham","ticket_town":"London","ticket_county":"","ticket_postcode":"Tw1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/18","activity_end":"2018-11-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47096","activity_notes":"New boiler","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:34 (sandra)<\/b>booked for next week <\/p>

13\/11\/2018 10:39 (sandra)<\/b>Booked for Wednesday 21st <\/p>

14\/11\/2018 13:54 (jan)<\/b>Email to client for access Friday, 16th Nov<\/p>

14\/11\/2018 14:08 (jan)<\/b>Re-scheduled for Friday, 16th Nov at 8am. Tenant will provide access<\/p>

19\/11\/2018 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37718","activity_ticket_id":"39505","ticket_reference":"HDT40586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - front door not locking ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/18","activity_end":"2018-11-05 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47097","activity_notes":"front door not locking ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37719","activity_ticket_id":"39503","ticket_reference":"HDT40584","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Gutter clearance ","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/18","activity_end":"2018-11-07 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47098","activity_notes":"Please can you arrange a cherry picker to clear the front hoppers, down pipes and gutters at the front of 20 & 16 New Cavendish Street please for October?","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37720","activity_ticket_id":"39508","ticket_reference":"HDT40589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water","ticket_address_1":"Flat 6, The Priory","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/18","activity_end":"2018-11-06 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47099","activity_notes":"Please attend flat 6 urgently as there is no hot water coming from their boiler. We also need a GSC carried out so can this be carried out at the same time? Please contact Tenant to arrange access.Flat 6 The Priory, Surbiton, KT6 Elicia - 07495 276825","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 11:59 (jan)<\/b>Booked for Tuesday, 6th Nov between 7 and 8am. Tenant will provide access<\/p>

13\/11\/2018 10:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37721","activity_ticket_id":"39509","ticket_reference":"HDT40590","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water all over the floor in the basement toilet due to a broken pipe ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/18","activity_end":"2018-11-05 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47100","activity_notes":"water all over the floor in the basement toilet due to a broken pipe ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 12:11 (jane)<\/b>Cut plastic waste pipe and refitted new waste to the saniflow.Tested and all ok but need 3 clips to fix to the wall 1 1\/4.Have temporary supported the pipe, NEED TO RETURN<\/p>

12\/11\/2018 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37722","activity_ticket_id":"39510","ticket_reference":"HDT40591","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"100 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/18","activity_end":"2018-11-05 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47101","activity_notes":"Please assign a works order to Redden for the following: attend to leak originating from sink in toilets","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37723","activity_ticket_id":"39511","ticket_reference":"HDT40592","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet issues","ticket_address_1":"Apt 4, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/18","activity_end":"2018-11-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47102","activity_notes":"I just liked to report a problem from apt4, 15.Slingsby Place: the toilette is leaking and not flushing. Can someone have a look at this problem today? ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 12:52 (jan)<\/b>Email for access this afternoon between 2 and 4pm<\/p>

06\/11\/2018 10:02 (jan)<\/b>Email to client for assistance with access<\/p>

06\/11\/2018 10:02 (jan)<\/b>Dan returned this morning with the part and the tenant refused to give him access<\/p>

06\/11\/2018 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37724","activity_ticket_id":"39512","ticket_reference":"HDT40593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking shower seal","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/11\/18","activity_end":"2018-11-05 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47103","activity_notes":"leaking shower sea","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 13:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37725","activity_ticket_id":"39514","ticket_reference":"HDT40595","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lock change","ticket_address_1":"Slingsby Place (Service corridor 14) ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/11\/18","activity_end":"2018-11-05 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47104","activity_notes":"Please see Yaw and he will direct you to the correct area - Service Corridor 14","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37727","activity_ticket_id":"39515","ticket_reference":"HDT40596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven door exploded","ticket_address_1":"Top Floor Flat, 24A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/11\/18","activity_end":"2018-11-29 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47106","activity_notes":"Please assign a works order to Redden:Door to oven apparently exploded, please make safe, disable appliance is necessary. ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 15:00 (jan)<\/b>Email to client for access Wednesday, 7th Nov<\/p>

06\/11\/2018 09:49 (jan)<\/b>To Repair Aid for time slot tomorrow, 7th Nov<\/p>

06\/11\/2018 11:04 (jan)<\/b>Booked for Wed, 7th Nov between 12 and 6pm. Access will be provided<\/p>

12\/11\/2018 15:19 (sandra)<\/b>new door assembly has been ordered <\/p>

27\/11\/2018 16:14 (jan)<\/b>To RA to find out when they will have the parts to fit<\/p>

28\/11\/2018 16:43 (jan)<\/b>Email to client for access Thurs, 29th between 12 and 4pm<\/p>

28\/11\/2018 16:45 (jan)<\/b>Booked for Thurs, 29th Nov between 12 and 4pm. Awaiting confirmation of access<\/p>

29\/11\/2018 09:36 (jan)<\/b>Tenant will provide access<\/p>

29\/11\/2018 12:44 (jan)<\/b>If after 2pm access will be with keys<\/p>

30\/11\/2018 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37728","activity_ticket_id":"39516","ticket_reference":"HDT40597","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 4, 186 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/18","activity_end":"2018-11-05 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47107","activity_notes":"Please can you attend to stopper on the top of the window frame in the kitchen, which is not closing and at the bottom of the window there is a gap; can something be done about this?Plug socket in the living\/room opposite the front door, is loose.The washing machine door is sticking out slightly can something be done about this.Please carry out works today afternoon as the new tenant is moving in tomorrow. (collect keys from security)","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 08:55 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 09:29 (sandra)<\/b>refitted socket in wall <\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37729","activity_ticket_id":"39516","ticket_reference":"HDT40597","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 4, 186 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47108","activity_notes":"Please can you attend to stopper on the top of the window frame in the kitchen, which is not closing and at the bottom of the window there is a gap; can something be done about this?Plug socket in the living\/room opposite the front door, is loose.The washing machine door is sticking out slightly can something be done about this.Please carry out works today afternoon as the new tenant is moving in tomorrow. (collect keys from security)","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 08:55 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2018 09:29 (sandra)<\/b>refitted socket in wall <\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37730","activity_ticket_id":"39517","ticket_reference":"HDT40598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blanking caps required","ticket_address_1":"100\/102 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/18","activity_end":"2018-11-05 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47109","activity_notes":"Please assign a works order to Redden for the following:The plumber Dan had spotted a number of open connection during his last visit, please ask him to return to close of those connections.","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37731","activity_ticket_id":"39518","ticket_reference":"HDT40599","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12529 - Flat 1, 15 Slingsby Place","ticket_address_1":"Flat 1, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/18","activity_end":"2018-11-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47110","activity_notes":"Control board replacement to the boiler","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 08:56 (sandra)<\/b>part being collected and fitted today 6\/11<\/p>

12\/11\/2018 09:48 (jan)<\/b>Email to client for access late morning Tues, 13th Nov<\/p>

12\/11\/2018 10:53 (jan)<\/b>Booked for late morning on Tuesday, 13th Nov. Housekeeper to provide access<\/p>

13\/11\/2018 10:36 (sandra)<\/b>waiting for parts and ready to fit on Thursday <\/p>

13\/11\/2018 16:15 (jan)<\/b>Booked for Thurs, 15th Nov between 9 and 10am<\/p>

19\/11\/2018 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37732","activity_ticket_id":"39519","ticket_reference":"HDT40600","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"two toilets not working ","ticket_address_1":"Flat 3, 69 St Johns Wood","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/11\/18","activity_end":"2018-11-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47111","activity_notes":"The flush at the above property has gone.Please can you arrange for someone to attend to the bathroom at the above site the flush has gone.Kindly confirm when you can attend so that I can arrange access with the tenants. ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 15:28 (jan)<\/b>Booked for Tuesday, 6th Nov between 2 and 4pm<\/p>

06\/11\/2018 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37733","activity_ticket_id":"39520","ticket_reference":"HDT40601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smells in the apartment","ticket_address_1":"Flat 1, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/18","activity_end":"2018-11-07 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47112","activity_notes":"We're having an issue with smells filling our bedroom from the kitchen in the flat below (cooking and other pungent smells). Sometimes these are strong enough to wake us up in the night. We suspect this may be coming from the ventilation holes around the pipes near the ceiling. Could you arrange for someone to come and have a look to determine if these holes are necessary, or if they can be closed or covered? Gigi ; Jon ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 16:45 (jan)<\/b>Booked for Wed pm, 7th Nov. Tenant will provide access<\/p>

07\/11\/2018 16:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37734","activity_ticket_id":"39521","ticket_reference":"HDT40602","ticket_client":"1471","client_name":"Bills Restaurant","ticket_title":"JH\/JH\/12525 - Bills Restaurant, St Martins Courtyard ","ticket_address_1":"Bills Restaurant, St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"05\/11\/18","activity_end":"2018-11-05 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47113","activity_notes":"Location Main Entrance Doors Number 5To supply and fit 1No new brush draught excluder between the doors ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37735","activity_ticket_id":"39522","ticket_reference":"HDT40603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window smashed","ticket_address_1":"Flat 4, 2-6 Bridge Rd, Weybridge, Surrey","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT13 8XT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"05\/11\/18","activity_end":"2018-11-05 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47114","activity_notes":"Please attend site as a window has been smashed at the below property so we need it to be boarded up first and then window pane replaced. Can this be attended to ASAP. Code for padlock on gate is 4448 and can be accessed at any time.*Bridge Road, Weybridge, Surrey, KT13*","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 13:28 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2018 14:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2018 14:45 (sandra)<\/b>to go ahead with quoted works <\/p>

14\/11\/2018 14:44 (jan)<\/b>Email for access to install the glass<\/p>

20\/11\/2018 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37736","activity_ticket_id":"39523","ticket_reference":"HDT40604","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"toilet out of order ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/11\/18","activity_end":"2018-11-06 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47115","activity_notes":"toilet not flushing ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 09:10 (sandra)<\/b>Lady from 14 Upper St Martin's Lane called last night at 5.30 regarding......Toilets not flushing on 2nd floor. 1st cubicle and disabled toilet.I spoke to Danny and he is attending first thing this morning.<\/p>

06\/11\/2018 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37737","activity_ticket_id":"39524","ticket_reference":"HDT40605","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat C, 5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/18","activity_end":"2018-11-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47116","activity_notes":"Please could you attend the following:-1. There is a cupboard in the kitchen where the screw has fallen put and needs replacing. Currently cant shut the door.2. The shower needs attention the silicone is starting to peel off and parts have come away and needs attention. Please arrange access via the tenant:- Badir;- nadsul ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 09:35 (jan)<\/b>Email to tenant for access today at around 1pm<\/p>

06\/11\/2018 10:21 (jan)<\/b>Booked for Thursday, 8th Nov. Tenant to provide access<\/p>

12\/11\/2018 09:20 (jan)<\/b>Rescheduled for Tues, 20th Nov at 9am<\/p>

20\/11\/2018 13:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37738","activity_ticket_id":"39525","ticket_reference":"HDT40606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate water damaged area","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/11\/18","activity_end":"2018-11-06 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47117","activity_notes":"water damaged area in the bedroom ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37739","activity_ticket_id":"39526","ticket_reference":"HDT40607","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/18","activity_end":"2018-11-06 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47118","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 10:09 (sandra)<\/b>booked for thursday 10th <\/p>

23\/01\/2019 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37740","activity_ticket_id":"39527","ticket_reference":"HDT40608","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Bar Lights ","ticket_address_1":"Sands End","ticket_address_2":"135-137 Stephendale Road, Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"12\/11\/18","activity_end":"2018-11-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47119","activity_notes":"Above bar lights blow fuses for whole ground floor when switched on- can last for 20mins- 4 hours but will eventually trip the whole system. also, 1x dimmer switch needs replacing- dimmer switch is provided on site, engineer just needed to replace the switch","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 10:16 (jan)<\/b>Booked for Monday, 12th Nov at 9am<\/p>

12\/11\/2018 15:21 (sandra)<\/b>Marc attended Sands End this morning to investigate the lighting issues, of which there were 2no.Issue 1 Rear wall lightsInvestigation determined the issue was due to a faulty dimmer switch. Marc procured a replacement switch locally and replaced (photo attached); no further issues. Issue 2 Bar Surface Mounted Spot LightsThere are 5no surface spot lights fed via plastic conduits (photos attached). There is a fault in the lighting feed, with the cable snapped (causing a dead short across all 3no conductors). This is causing the intermediate fault. We recommend the faulty length of cable is replaced, which will require the following materials:2x lengths 20mm plastic conduit 12x inspection bends 20x saddles 1x stop end box The cost to attend and undertake the lighting repair is 257.00 (+vat), access will be required as early as possible to avoid interrupting the clients trade. Please advise if we are to proceed.The total cost to investigate both issues, identifying\/resolving Issue one and identifying\/reporting on issue two is : 145.00(+vat).<\/p>

16\/11\/2018 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37741","activity_ticket_id":"39343","ticket_reference":"HDT40424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/18","activity_end":"2018-11-06 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47120","activity_notes":"KitchenTenant has changed many bulbs and many blow immediately - can we please check the electrics to make sure that nothing is causing this?Extensive staining in kitchen from leak from upstairs - the leak has been resolved, but to make sure there is nothing active can it please be checked? And if no leak, redecorated. Install blind hooksInstall CO2 if there is not onePlease arrange with stefano.vaglietti@atlantiscapital.co.uk we need to attend with tenant present as he has a cat. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 14:38 (jan)<\/b>Email for access Thurs, 25th Oct<\/p>

25\/10\/2018 09:30 (jan)<\/b>Email to reschedule for next Thursday, 1st Nov (no blind hooks)<\/p>

30\/10\/2018 15:19 (jan)<\/b>Email to tenant for access Thurs, 1st Nov or Tues\/Thurs, 6th\/8th Nov<\/p>

30\/10\/2018 15:33 (jan)<\/b>Booked for Nov 6th between 8 and 10am<\/p>

07\/11\/2018 09:46 (sandra)<\/b>Called out to investigate lights under kitchen cupboards not working Test through and found cables above kitchen wall units to be damaged Repair cables replace transformer to lights, test and leave working <\/p>

19\/11\/2018 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37742","activity_ticket_id":"39493","ticket_reference":"HDT40574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12520 - 21a Wardour Street ","ticket_address_1":"21a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/11\/18","activity_end":"2018-11-06 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47121","activity_notes":"To supply only office furniture ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 14:31 (jane)<\/b>Furniture being delivered on Tuesday, engineer to meet with keys to give access <\/p>

07\/11\/2018 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37743","activity_ticket_id":"39314","ticket_reference":"HDT40395","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12493 - Flat 10, Goodwins House","ticket_address_1":"Flat 10, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/18","activity_end":"2018-11-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47122","activity_notes":"To supply and install 1No new premium white aluminium venetian blind with 25mm slat to patio door ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 11:32 (jan)<\/b>Email to client for access Friday, 9th Nov<\/p>

06\/11\/2018 12:16 (jan)<\/b>Booked for early afternoon on Friday, 9th Nov. Access with keys<\/p>

09\/11\/2018 15:11 (jan)<\/b>Email to tenant to reschedule for Monday, 12th Nov<\/p>

09\/11\/2018 15:42 (jan)<\/b>Rescheduled for Monday, 12th Nov with keys<\/p>

12\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37744","activity_ticket_id":"39313","ticket_reference":"HDT40394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12492 - Flat 3, Goodwins House","ticket_address_1":"Flat 3, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/18","activity_end":"2018-11-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47123","activity_notes":"To supply and install 2No purpose-made english oak wooden blinds with 25mm slat ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 11:36 (jan)<\/b>Email to tenant for access Friday, 9th Nov<\/p>

06\/11\/2018 12:08 (jan)<\/b>Booked for Friday, 9th Nov. Access via tenant<\/p>

09\/11\/2018 11:17 (jan)<\/b>Rescheduled for Monday, 12th Nov.<\/p>

12\/11\/2018 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37745","activity_ticket_id":"39094","ticket_reference":"HDT40175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works TO BE DONE 26TH OCTOBER TO 2 NOV","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/11\/18","activity_end":"2018-11-15 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47124","activity_notes":"Water pressure in bathroom to be improved , cold waterReplace bathroom blindRe affix hook in bathroom Repair broken window in utility that won't close Service washer dryer as it does not dry well.Check dirt on boiler not a sign of it malfunctioningInsulation on bedroom window peeling awayLeak damage from skylight to be investigated and blistering paint on nearby wallCheck the crack in the kitchen wall nothing to worry about Extract on oven not working Light on first flight of stairs never goes offPlease book in for the 26 Oct to 2 Nov and access with keys ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 10:58 (sandra)<\/b>booked for Friday and Monday <\/p>

29\/10\/2018 09:16 (sandra)<\/b>Dirty marks around boiler?? Malfunctioning?? Are they serious??? Absolutely nothing wrong Pressure seems pretty good to me except for the hand basin where the filter is stuck inside the spout. Unable to removeNew tap required Light on staircase is quite funny. Two way control.One from the flat leading downstairs but the other one is in the common parts which sticks on when used. New plunger light switches needed Extractor cooker fan new needed.Lights work and you can hear the motor trying to work. Power is ok<\/p>

31\/10\/2018 16:52 (sandra)<\/b>Removed dash windows to replace cord. Sealed skylight. Replaced draught excluder. Bathroom blind on order<\/p>

31\/10\/2018 16:57 (sandra)<\/b>WF 1st November <\/p>

01\/11\/2018 16:07 (sandra)<\/b>washing machine and separate dryer have both been serviced <\/p>

06\/11\/2018 11:41 (jan)<\/b>Email to client for access Monday, 12th Nov to fit the blind<\/p>

08\/11\/2018 10:56 (jan)<\/b>Email to client and tenant for access Monday, 12th Nov<\/p>

13\/11\/2018 11:17 (sandra)<\/b>IW has blind on board. Access to fit needed <\/p>

13\/11\/2018 11:31 (jan)<\/b>Email to tenant for access Thurs, 16th Nov <\/p>

13\/11\/2018 16:03 (jan)<\/b>Booked for Thurs, 15th Nov. Tenant will provide access until 2pm<\/p>

15\/11\/2018 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37746","activity_ticket_id":"39528","ticket_reference":"HDT40609","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/18","activity_end":"2018-11-06 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47125","activity_notes":"Please assign a works order to Redden for the followingFlickering light on landing near flat 2.1Blown light on landing near flat 3.1","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 11:00 (sandra)<\/b>Look at 2 faulty lights in common parts and order replacements <\/p>

21\/11\/2018 10:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37747","activity_ticket_id":"39529","ticket_reference":"HDT40610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12425 - Flat 3, Nassau House, 122 Shaftesbury Avenue ","ticket_address_1":"Flat 3, Nassau House","ticket_address_2":"122 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"06\/11\/18","activity_end":"2018-11-06 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47126","activity_notes":"Replacement window ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 10:37 (sandra)<\/b>The parts have been ordered and should be with us end of this week early next week when we will make arrangements to fit them <\/p>

27\/11\/2018 11:37 (sandra)<\/b>booked thursday <\/p>

06\/12\/2018 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37748","activity_ticket_id":"39343","ticket_reference":"HDT40424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/11\/18","activity_end":"2018-11-06 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47127","activity_notes":"KitchenTenant has changed many bulbs and many blow immediately - can we please check the electrics to make sure that nothing is causing this?Extensive staining in kitchen from leak from upstairs - the leak has been resolved, but to make sure there is nothing active can it please be checked? And if no leak, redecorated. Install blind hooksInstall CO2 if there is not onePlease arrange with stefano.vaglietti@atlantiscapital.co.uk we need to attend with tenant present as he has a cat. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 14:38 (jan)<\/b>Email for access Thurs, 25th Oct<\/p>

25\/10\/2018 09:30 (jan)<\/b>Email to reschedule for next Thursday, 1st Nov (no blind hooks)<\/p>

30\/10\/2018 15:19 (jan)<\/b>Email to tenant for access Thurs, 1st Nov or Tues\/Thurs, 6th\/8th Nov<\/p>

30\/10\/2018 15:33 (jan)<\/b>Booked for Nov 6th between 8 and 10am<\/p>

07\/11\/2018 09:46 (sandra)<\/b>Called out to investigate lights under kitchen cupboards not working Test through and found cables above kitchen wall units to be damaged Repair cables replace transformer to lights, test and leave working <\/p>

19\/11\/2018 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37749","activity_ticket_id":"39531","ticket_reference":"HDT40612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat A, 9A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/18","activity_end":"2018-11-16 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47128","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.Reddan,fyi... there is no gas supply to this property. ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 14:28 (jan)<\/b>Booked for Friday, 16th Nov.<\/p>

15\/11\/2018 11:50 (sandra)<\/b>Morning Lillian In flat 1 there is a large damp area in the corner next to the window. On the external wall is a waste pipe running from the kitchen and I am not too sure if this is leaking or not. The pointing on this wall looks good but the wall is damp in this area.Also there is a possibility in the above flat is a toilet which should be checked.We need access to try and find out what is causing this damp.Thank you<\/p>

27\/11\/2018 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37750","activity_ticket_id":"39532","ticket_reference":"HDT40613","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Xmas lights - 7th NOVEMBER and 12th NOVEMBER am","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47129","activity_notes":"I need my xmas lights off in respect of Armistice day until the 11th Nov. They are on the main circuits so this plunges the courtyard into darkness. I need Alan to attend tomorrow moring ( with someone to foot a latter or with a small platform truck ) to go around and un plug the x-mas lights. I need them to reattend on the 12th Nov Morning.( this has to be done on the 12th morning ) to re-plug them back in. Alan is aware of the socket locations. Please can you let me know if this is ok to book in. It will prob take 3.5 \/ 4 hours each time. ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 12:58 (jan)<\/b>Booked for 7th Nov am and 12th Nov am<\/p>

08\/11\/2018 11:07 (sandra)<\/b>Disconnected power to all Christmas lights, on circuit which only switch Christmas lights mark circuit's up and switch off, where this is not possible access lights unplug lights Need to return <\/p>

23\/11\/2018 16:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37751","activity_ticket_id":"39532","ticket_reference":"HDT40613","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Xmas lights - 7th NOVEMBER and 12th NOVEMBER am","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/18","activity_end":"2018-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47130","activity_notes":"I need my xmas lights off in respect of Armistice day until the 11th Nov. They are on the main circuits so this plunges the courtyard into darkness. I need Alan to attend tomorrow moring ( with someone to foot a latter or with a small platform truck ) to go around and un plug the x-mas lights. I need them to reattend on the 12th Nov Morning.( this has to be done on the 12th morning ) to re-plug them back in. Alan is aware of the socket locations. Please can you let me know if this is ok to book in. It will prob take 3.5 \/ 4 hours each time. ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 12:58 (jan)<\/b>Booked for 7th Nov am and 12th Nov am<\/p>

08\/11\/2018 11:07 (sandra)<\/b>Disconnected power to all Christmas lights, on circuit which only switch Christmas lights mark circuit's up and switch off, where this is not possible access lights unplug lights Need to return <\/p>

23\/11\/2018 16:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37752","activity_ticket_id":"39533","ticket_reference":"HDT40614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer\/dryer","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/11\/18","activity_end":"2018-11-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47131","activity_notes":"Our washer Dryer keeps doing problems. Lately it always goes in the PAUSE modus during the washing cycle, so we need start again from the Pause modus up to 5 times per washing cycle. We never overload the machine so it must be a technical error.Would be really helpful if somebody could have a look at this.Our washer Dryer keeps doing problems. Lately it always goes in the PAUSE modus during the washing cycle, so we need start again from the Pause modus up to 5 times per washing cycle. We never overload the machine so it must be a technical error.Would be really helpful if somebody could have a look at this., Eric Babak 06\/11\/2018 15:30 (jan)<\/b>Email to tenant for access on 8th Nov<\/p>

08\/11\/2018 10:11 (jan)<\/b>Repair Aid engineer off sick today. To client to reschedule next week<\/p>

08\/11\/2018 11:00 (jan)<\/b>Request to RA for Monday am, 12th Nov<\/p>

08\/11\/2018 13:58 (jan)<\/b>Email to RA for Monday pm, 12th Nov<\/p>

08\/11\/2018 16:55 (jan)<\/b>Tenant may be doing the school run so access with keys and knock first<\/p>

13\/11\/2018 12:05 (jan)<\/b>Rescheduled for Wed, 14th Nov between 8am and 12pm<\/p>

15\/11\/2018 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37753","activity_ticket_id":"39534","ticket_reference":"HDT40615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water","ticket_address_1":"First Floor, 21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/18","activity_end":"2018-11-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47132","activity_notes":"Please raise a work order for Reddan to attend to 21 New Row to resolve hot water issue in the gents toilet, code to main door is 3791.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:14 (sandra)<\/b>New hot water heater on order <\/p>

11\/12\/2018 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37754","activity_ticket_id":"39535","ticket_reference":"HDT40616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shut off valve","ticket_address_1":"66 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/18","activity_end":"2018-11-06 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47133","activity_notes":"Please assign a works order to Redden for the following:Fix panel for shit of valveSupply and erect discreet signage for shut off valve","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 11:12 (sandra)<\/b>reinstated inspection panel and signage on order <\/p>

14\/11\/2018 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37755","activity_ticket_id":"39536","ticket_reference":"HDT40617","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Digi lock","ticket_address_1":"1st Floor Bathroom, 11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/18","activity_end":"2018-11-06 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47134","activity_notes":"It appears the digi-lock on the 1st floor bathroom isnt working again.Ive tried pressing all the buttons but you can tell theyre not connecting as theres no resistance.Could you please arrange for someone to attend.","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 11:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37756","activity_ticket_id":"39537","ticket_reference":"HDT40618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12499 - Flat 1, Quantic House, London, NW6","ticket_address_1":"Flat 8, Quantic House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/11\/18","activity_end":"2018-11-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47135","activity_notes":"Having inspected, tiles will have to be removed and section of soil stack removed to enable camera survey to soil stack, flats above will be unable to use water while work is carried out","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 15:45 (jan)<\/b>Email to client to instruct him to contact all tenants to advise that they will be unable to use their toilets whilst the works are undertaken. Requested that this be organised for Friday, 9th or Monday, 12th Nov<\/p>

06\/11\/2018 16:47 (jan)<\/b>Booked for Tuesday, 13th Nov. All tenants to be advised <\/p>

13\/11\/2018 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37757","activity_ticket_id":"39435","ticket_reference":"HDT40516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove items","ticket_address_1":"100-102 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/11\/18","activity_end":"2018-11-06 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47136","activity_notes":"Please raise a work order for Reddan to remove & dispose all items left in the vacant shop.Reddan, Mike Reddan is dealing with this now.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 09:49 (sandra)<\/b>Removed items and delivered to Macclesfield Street <\/p>

01\/11\/2018 15:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37758","activity_ticket_id":"39538","ticket_reference":"HDT40619","ticket_client":"1832","client_name":"Argos","ticket_title":"List of works","ticket_address_1":"Argos, Grays Inn Rd","ticket_address_2":"Basildon","ticket_town":"London","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"06\/11\/18","activity_end":"2018-11-06 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47137","activity_notes":"Refit a frame and door and carry out plasterboard repairs and plastering in isolated areas under the instruction of Colin Mackenzie","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 12:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37759","activity_ticket_id":"39537","ticket_reference":"HDT40618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12499 - Flat 1, Quantic House, London, NW6","ticket_address_1":"Flat 8, Quantic House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/18","activity_end":"2018-11-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47138","activity_notes":"Having inspected, tiles will have to be removed and section of soil stack removed to enable camera survey to soil stack, flats above will be unable to use water while work is carried out","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 15:45 (jan)<\/b>Email to client to instruct him to contact all tenants to advise that they will be unable to use their toilets whilst the works are undertaken. Requested that this be organised for Friday, 9th or Monday, 12th Nov<\/p>

06\/11\/2018 16:47 (jan)<\/b>Booked for Tuesday, 13th Nov. All tenants to be advised <\/p>

13\/11\/2018 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37760","activity_ticket_id":"39539","ticket_reference":"HDT40620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"White letter box","ticket_address_1":"19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/18","activity_end":"2018-11-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47139","activity_notes":"Please raise a work order for Reddan to reinstate the letterbox in the hallway of 19 Gerrard street.Reddan, please check with Lilian. We may need a new letter box.","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37761","activity_ticket_id":"39540","ticket_reference":"HDT40621","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leaking toilet","ticket_address_1":"Mews 1, 19\/21 Wimpole Mews","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":null,"activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/11\/18","activity_end":"2018-11-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47140","activity_notes":"Can we have a call out to a leaking WC for the porters flat at the above address please. If you can advise if you are able to attend please.Porter is on site but if you can call Kira on 07913504953 to confirm attendance please","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 10:21 (jan)<\/b>Replacement toilet required<\/p>

09\/11\/2018 14:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37762","activity_ticket_id":"39541","ticket_reference":"HDT40622","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door misaligned","ticket_address_1":"Flat 2, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/11\/18","activity_end":"2018-11-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47141","activity_notes":"Please could you attend the following:- The bathroom door has become misaligned with the door frame as a result the door is increasingly difficult both to open and to close. Please arrange access via tenant:- David Kilburn ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 10:07 (jan)<\/b>Email for access Thursday, 8th Nov between 8 and 10am<\/p>

07\/11\/2018 10:20 (jan)<\/b>Booked for Thurs, 8th Nov between 8am and 10am with keys<\/p>

09\/11\/2018 16:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37763","activity_ticket_id":"39542","ticket_reference":"HDT40623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47142","activity_notes":"Please assign a works order to Redden for the following:3 x defectives lights in common parts stairwell.","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37764","activity_ticket_id":"39543","ticket_reference":"HDT40624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrics","ticket_address_1":"74 Shaftesbury Ave and 2 Gerrard Place (Ground floor unit)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47143","activity_notes":"Please raise work orders for Reddan to attend site to make safe electrics.Reddan, Alan is aware, There are a lot of exposed cables.Please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37765","activity_ticket_id":"39544","ticket_reference":"HDT40625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tile","ticket_address_1":"Flat 1, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/11\/18","activity_end":"2018-11-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47144","activity_notes":"Please raise a work order for Reddan to replace a missing tile in the kitchen area.","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 10:40 (jan)<\/b>Email for access Thurs am, 8th Nov<\/p>

07\/11\/2018 11:02 (jan)<\/b>Book Iain in with Danny when the tap is sourced - HDT 40487<\/p>

08\/11\/2018 10:49 (sandra)<\/b>waiting on tap on another order to be delivered before we get access <\/p>

08\/11\/2018 11:26 (jan)<\/b>Email for access Friday pm, 9th Nov<\/p>

08\/11\/2018 11:33 (jan)<\/b>Booked for Friday pm, 9th Nov with keys<\/p>

12\/11\/2018 10:28 (sandra)<\/b>Tile to be sourced <\/p>

03\/12\/2018 10:43 (sandra)<\/b>ordered tile. JH chasing today and will need to be collected. when ready <\/p>

11\/12\/2018 15:05 (jan)<\/b>Email for access Monday, 17th Dec<\/p>

18\/12\/2018 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37766","activity_ticket_id":"39545","ticket_reference":"HDT40626","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Plug sockets","ticket_address_1":"22 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47145","activity_notes":"Please raise a work order for Reddan to attend to look at the possibility of installing some plug sockets into the common parts for cleaning.","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37767","activity_ticket_id":"39546","ticket_reference":"HDT40627","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12374 - 54-56 Shaftesbury Avenue ","ticket_address_1":"54-56 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/11\/18","activity_end":"2018-11-07 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47146","activity_notes":"To allow to clean and wash down all previously painted surfaces to the elevation of shopfront.Carry out all necessary preparation works to existing blue colour only as directed. Apply 1No undercoat followed by 1No colour match top coat on completion ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 11:06 (sandra)<\/b>to be booked in <\/p>

04\/12\/2018 11:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37768","activity_ticket_id":"39547","ticket_reference":"HDT40628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External lights","ticket_address_1":"Everwell, 54-56 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47147","activity_notes":"Please raise a work order for Reddan to check on the lights.Reddan, please liaise with tenant - Frank Wang(cc'd) who will supply with any fittings needed for replacement. ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37769","activity_ticket_id":"39548","ticket_reference":"HDT40629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12511 - Flat 4, 37-38 Gerrard Street","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/18","activity_end":"2018-11-07 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47148","activity_notes":"New appliances 1) To supply and fit 1No new free standing white Indesit washer\/dryer = 2) To supply and fit new free standing fridge freezer (50\/50 split), silver or white frost free = 3) To supply and fit new built in electric sliver oven and ceramic hob = ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:55 (sandra)<\/b>new appliances on order <\/p>

16\/11\/2018 12:01 (sandra)<\/b>Removal of uplifted flooring, washing machine and moved fridge freezer to 21 wardour St.<\/p>

03\/12\/2018 13:27 (sandra)<\/b>Booked in for Tuesday 4th <\/p>

05\/12\/2018 13:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37770","activity_ticket_id":"39548","ticket_reference":"HDT40629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12511 - Flat 4, 37-38 Gerrard Street","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47149","activity_notes":"New appliances 1) To supply and fit 1No new free standing white Indesit washer\/dryer = 2) To supply and fit new free standing fridge freezer (50\/50 split), silver or white frost free = 3) To supply and fit new built in electric sliver oven and ceramic hob = ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:55 (sandra)<\/b>new appliances on order <\/p>

16\/11\/2018 12:01 (sandra)<\/b>Removal of uplifted flooring, washing machine and moved fridge freezer to 21 wardour St.<\/p>

03\/12\/2018 13:27 (sandra)<\/b>Booked in for Tuesday 4th <\/p>

05\/12\/2018 13:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37771","activity_ticket_id":"39549","ticket_reference":"HDT40630","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light","ticket_address_1":"17 Slingsby Place (Basement )","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47150","activity_notes":"Pls attend to fix light as this is live \/exposed ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:57 (sandra)<\/b>booked 13\/11<\/p>

21\/11\/2018 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37772","activity_ticket_id":"39550","ticket_reference":"HDT40631","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works","ticket_address_1":"Flat 2, 20 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/18","activity_end":"2018-11-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47151","activity_notes":"Please you attend the following:- Washing machine is drying completely coldOn the boiler the pressure gauge is which swinging around wildly; can this be looked at.Please arrange access via tenant: James: jamesgoodeinsoho@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 11:28 (jan)<\/b>Email for access this afternoon<\/p>

07\/11\/2018 12:24 (jan)<\/b>Email to tenant for access for Repair Aid on Friday, 9th Nov between 12 and 5pm<\/p>

07\/11\/2018 16:50 (jan)<\/b>Email to RA for a slot between 1 and 4pm on Friday, 9th Nov<\/p>

07\/11\/2018 16:56 (sandra)<\/b>boiler repairs gone to quote <\/p>

07\/11\/2018 16:56 (sandra)<\/b>I've just looked at this boiler and found the system out on low pressure. I couldn't see any leaks although most of the boiler pipework has been panelled in, and tenants email said that a leak was just repaired. The expansion vessel is flooded which would explain the pressure fluctuations, and I would change the prv and aav as a mater of course. Cost is 359.36 incl vat.<\/p>

08\/11\/2018 09:56 (jan)<\/b>Email to tenant for access Monday, 12th between 1 and 4pm<\/p>

08\/11\/2018 13:44 (jan)<\/b>Booked for Tuesday, 13th Nov between 1 and 4pm<\/p>

08\/11\/2018 14:30 (jan)<\/b>With keys but knock first<\/p>

15\/11\/2018 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37773","activity_ticket_id":"39551","ticket_reference":"HDT40632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12374 - 54-56 Shaftesbury Avenue ","ticket_address_1":"54-56 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/11\/18","activity_end":"2018-11-07 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47152","activity_notes":"To allow to clean and wash down all previously painted surfaces to the elevation of shopfront.Carry out all necessary preparation works to existing blue colour only as directed. Apply 1No undercoat followed by 1No colour match top coat on completion ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:53 (sandra)<\/b>to be booked in <\/p>

14\/11\/2018 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37774","activity_ticket_id":"39550","ticket_reference":"HDT40631","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works","ticket_address_1":"Flat 2, 20 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/11\/18","activity_end":"2018-11-07 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47153","activity_notes":"Please you attend the following:- Washer\/dryer. is drying completely coldOn the boiler the pressure gauge is which swinging around wildly; can this be looked at.Please arrange access via tenant: James: jamesgoodeinsoho@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 11:28 (jan)<\/b>Email for access this afternoon<\/p>

07\/11\/2018 12:24 (jan)<\/b>Email to tenant for access for Repair Aid on Friday, 9th Nov between 12 and 5pm<\/p>

07\/11\/2018 16:50 (jan)<\/b>Email to RA for a slot between 1 and 4pm on Friday, 9th Nov<\/p>

07\/11\/2018 16:56 (sandra)<\/b>boiler repairs gone to quote <\/p>

07\/11\/2018 16:56 (sandra)<\/b>I've just looked at this boiler and found the system out on low pressure. I couldn't see any leaks although most of the boiler pipework has been panelled in, and tenants email said that a leak was just repaired. The expansion vessel is flooded which would explain the pressure fluctuations, and I would change the prv and aav as a mater of course. Cost is 359.36 incl vat.<\/p>

08\/11\/2018 09:56 (jan)<\/b>Email to tenant for access Monday, 12th between 1 and 4pm<\/p>

08\/11\/2018 13:44 (jan)<\/b>Booked for Tuesday, 13th Nov between 1 and 4pm<\/p>

08\/11\/2018 14:30 (jan)<\/b>With keys but knock first<\/p>

15\/11\/2018 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37775","activity_ticket_id":"39552","ticket_reference":"HDT40633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/18","activity_end":"2018-11-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47154","activity_notes":"Heating control not working and bathroom towel rail constantly hot","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 11:49 (jan)<\/b>Email for access Thurs am, 8th Nov<\/p>

07\/11\/2018 14:17 (jan)<\/b>Booked for Thur<\/p>

07\/11\/2018 14:19 (jan)<\/b>Booked for Thurs, 8th Nov with keys<\/p>

12\/11\/2018 12:47 (jan)<\/b>Email to tenant for access early afternoon on Thurs, 15th Nov to fit the time switch<\/p>

12\/11\/2018 12:59 (jan)<\/b>Booked for early afternoon on Thurs, 15th Nov. Access via tenant<\/p>

13\/11\/2018 10:37 (sandra)<\/b>parts due in this week <\/p>

19\/11\/2018 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37776","activity_ticket_id":"39553","ticket_reference":"HDT40634","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights","ticket_address_1":"Unit 3, Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/18","activity_end":"2018-11-07 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47155","activity_notes":"To move the lights around today or tomorrow as they had been used for another area in 17sp. Continual hire","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37777","activity_ticket_id":"39554","ticket_reference":"HDT40635","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 2.1, 52A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/18","activity_end":"2018-11-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47156","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:52 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37778","activity_ticket_id":"39554","ticket_reference":"HDT40635","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 2.1, 52A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/18","activity_end":"2018-11-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47157","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:52 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37779","activity_ticket_id":"39555","ticket_reference":"HDT40636","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 2.2, 52A Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/18","activity_end":"2018-11-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47158","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:52 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37780","activity_ticket_id":"39555","ticket_reference":"HDT40636","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 2.2, 52A Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/18","activity_end":"2018-11-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47159","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:52 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37781","activity_ticket_id":"39556","ticket_reference":"HDT40637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3.1, 52A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/18","activity_end":"2018-11-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47160","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:51 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37782","activity_ticket_id":"39556","ticket_reference":"HDT40637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3.1, 52A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/18","activity_end":"2018-11-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47161","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:51 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37783","activity_ticket_id":"39557","ticket_reference":"HDT40638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3.2, 52A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/18","activity_end":"2018-11-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47162","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:51 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37784","activity_ticket_id":"39557","ticket_reference":"HDT40638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3.2, 52A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/18","activity_end":"2018-11-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47163","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:51 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37785","activity_ticket_id":"39558","ticket_reference":"HDT40639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 4.1, 52A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/18","activity_end":"2018-11-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47164","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:50 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37786","activity_ticket_id":"39522","ticket_reference":"HDT40603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window smashed","ticket_address_1":"Flat 4, 2-6 Bridge Rd, Weybridge, Surrey","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT13 8XT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"07\/11\/18","activity_end":"2018-11-07 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47165","activity_notes":"Please attend site as a window has been smashed at the below property so we need it to be boarded up first and then window pane replaced. Can this be attended to ASAP. Code for padlock on gate is 4448 and can be accessed at any time.*Bridge Road, Weybridge, Surrey, KT13 Property is vacant","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 13:28 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2018 14:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2018 14:45 (sandra)<\/b>to go ahead with quoted works <\/p>

14\/11\/2018 14:44 (jan)<\/b>Email for access to install the glass<\/p>

20\/11\/2018 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37787","activity_ticket_id":"39558","ticket_reference":"HDT40639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 4.1, 52A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/18","activity_end":"2018-11-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47166","activity_notes":"Please attend site (52A Shaftesbury). to carry out gas safety inspection to this property ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 14:50 (jan)<\/b>Booked for Thursday, 8th Nov with keys<\/p>

09\/11\/2018 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37788","activity_ticket_id":"39380","ticket_reference":"HDT40461","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"blocked macerator","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/11\/18","activity_end":"2018-11-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47167","activity_notes":"blocked macertaor","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2018 11:18 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2018 14:59 (jan)<\/b>Booked to return Friday, 9th Nov<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37789","activity_ticket_id":"39559","ticket_reference":"HDT40640","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter reading","ticket_address_1":"Flat A, 9A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/11\/18","activity_end":"2018-11-07 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47168","activity_notes":"Please raise a work order for Reddan to check on the meter readings.Meter No: 14M566209 Reddan, it's situated outside 7-9 Wardour st.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37790","activity_ticket_id":"39560","ticket_reference":"HDT40641","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Lion Lights timer 8th Nov and 12th Nov","ticket_address_1":"Wardour St\/Horse & Dolphin\/Lion Lights","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/18","activity_end":"2018-11-08 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47169","activity_notes":"Please raise a work order for Alan to adjust timer this Friday. (just one day)Reddan, Alan... please adjust timer at :Wardour streetHorse & DolphinLion LightsLights to come on Friday (9th) only 7pm - 11pm. And to adjust back to 4pm-11pm on Monday (12th).","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 11:16 (sandra)<\/b>Adjust all time clocks to 7pm to 11 pm ready for event on Friday .....Need to return <\/p>

08\/11\/2018 14:50 (jan)<\/b>Lights to be adjusted back on Tuesday am, 13th Nov as agreed with Lilian<\/p>

15\/11\/2018 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37791","activity_ticket_id":"39561","ticket_reference":"HDT40642","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12494 - Flat 4, 37-38 Gerrard Street","ticket_address_1":"Flat 4, 37-38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/11\/18","activity_end":"2018-11-07 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47170","activity_notes":"Service Air Con units.","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 16:09 (jane)<\/b>Samples sent to client of carpets <\/p>

05\/12\/2018 10:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37792","activity_ticket_id":"39561","ticket_reference":"HDT40642","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12494 - Flat 4, 37-38 Gerrard Street","ticket_address_1":"Flat 4, 37-38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47171","activity_notes":"Various works ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2018 16:09 (jane)<\/b>Samples sent to client of carpets <\/p>

05\/12\/2018 10:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37793","activity_ticket_id":"39261","ticket_reference":"HDT40342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12482 - 9a Little Newport Street London, W!","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/18","activity_end":"2018-11-07 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47172","activity_notes":"Replacement shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 15:54 (sandra)<\/b>shower enclosure has been ordered <\/p>

22\/10\/2018 15:53 (jan)<\/b>Email for access Thursday, 25th Oct<\/p>

22\/10\/2018 16:48 (jan)<\/b>Booked for Thursday between 8 and 9am, access with keys<\/p>

29\/10\/2018 10:30 (sandra)<\/b>one shower completed and one shower left to book in <\/p>

05\/11\/2018 12:43 (jan)<\/b>Access requested for Tues am, 6th Nov to carry our the shower timber work<\/p>

05\/11\/2018 14:32 (jan)<\/b>Shower timber work booked for Tues am, 6th Nov with keys<\/p>

05\/11\/2018 14:32 (jan)<\/b>Shower enclosure booked for Thursday with keys<\/p>

07\/11\/2018 16:57 (sandra)<\/b>Boxed and secured around shower number 1 <\/p>

09\/11\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37795","activity_ticket_id":"39562","ticket_reference":"HDT40643","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Skylight","ticket_address_1":"School of Wok, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/11\/18","activity_end":"2018-11-08 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47174","activity_notes":"Skylight in kitchen needs cleaning. Has not been cleaned for some time. Last reported 2 weeks ago. Kitchen is a cookery school.Shannon 0746 336 6686","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 15:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37796","activity_ticket_id":"39247","ticket_reference":"HDT40328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 7TH NOVEMBER","ticket_address_1":"Flat 3, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/11\/18","activity_end":"2018-11-08 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47175","activity_notes":"extract, silicone and check leak marking which is really bad","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37797","activity_ticket_id":"39563","ticket_reference":"HDT40644","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door locks broken","ticket_address_1":"23\/23a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/18","activity_end":"2018-11-08 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47176","activity_notes":"Key not connecting to the bolt insideSteve 07934 689935","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 10:12 (jan)<\/b>James requested that we replace the lock with 6 keys<\/p>

08\/11\/2018 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37798","activity_ticket_id":"39564","ticket_reference":"HDT40645","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"disconnect supply ","ticket_address_1":"Unit 19, 21, 23 ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/18","activity_end":"2018-11-08 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47177","activity_notes":"Disconnect all landlord power going into unit 19, 21 & 23 Slingsby place ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 10:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37799","activity_ticket_id":"39563","ticket_reference":"HDT40644","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door locks broken","ticket_address_1":"23\/23a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/11\/18","activity_end":"2018-11-08 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47178","activity_notes":"Key not connecting to the bolt insideSteve 07934 689935","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 10:12 (jan)<\/b>James requested that we replace the lock with 6 keys<\/p>

08\/11\/2018 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37800","activity_ticket_id":"39565","ticket_reference":"HDT40646","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen Hood Filter","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/18","activity_end":"2018-11-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47179","activity_notes":"Please raise a work order for Reddan to install kitchen hood filter.Eric, can you please advise on access.Reddan, please liaise access with tenant Eric.kind reminder to have the filter installed for the kitchen Hood.A technician was there after the yearly inspection and checked the kitchen ventilation filter. He found out, there was never one installed, which means all the years we just ventilated the air in the kitchen without filtering. He cleaned it and left saying he will order a filter and come back to us when he has it.I just wanted to have this noted not to blame us for whatever side effects this may have caused.Please have the filter installed asap, to keep the flat clean,","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:08 (sandra)<\/b>filters ordered <\/p>

26\/11\/2018 15:17 (sandra)<\/b>FILTER IN STOCK AND NEEDS ACCESS <\/p>

26\/11\/2018 15:52 (jan)<\/b>Email to tenant for access on Friday, 30th Nov<\/p>

26\/11\/2018 16:24 (jan)<\/b>Booked for Fri, 30th Nov between 8 and 10am, access via tenant<\/p>

30\/11\/2018 09:30 (sandra)<\/b>Please note that the filters are incorrect and that they should be 2 round filters that clip onto the fan housing <\/p>

30\/11\/2018 09:31 (sandra)<\/b>send to JH to reorder <\/p>

08\/01\/2019 10:27 (sandra)<\/b>JH to chase as they have still not been delivered <\/p>

22\/01\/2019 13:17 (sandra)<\/b>cant get the filter to fit so calling out another company to take a look JH<\/p>

25\/01\/2019 09:55 (jan)<\/b>Email for access on Monday, 28th Jan between 9am and 1pm<\/p>

25\/01\/2019 13:54 (sandra)<\/b>access needs to be arranged for wednesday 30th between 10 - 2 pm <\/p>

25\/01\/2019 14:23 (jan)<\/b>Confirmation that the washer\/dryer will be installed on Monday 28\/01 between 9 and 1 pm and cooker hood will be tested on Wednesday, 30\/01 between 10 and 2pm <\/p>

25\/01\/2019 14:43 (jan)<\/b>Booked for Wednesday, 30\/01 between 10 and 2pm. With keys but knock before entry as the tenant may be home.<\/p>

30\/01\/2019 09:38 (jan)<\/b>Cancelled for 30th Jan, filters on order with RA<\/p>

31\/01\/2019 12:15 (sandra)<\/b>appointment cancelled RA are sourcing the filter and will notify us when they have it <\/p>

08\/02\/2019 14:06 (sandra)<\/b>Price ListInvoiceDescriptionTypeEx. VATInc. VATPaidDate0Cooker Hood FilterP.C 140.80 168.96No0LabourL.C. 60.00 72.00NoTotal 200.80 240.96 <\/p>

08\/02\/2019 14:06 (sandra)<\/b>filter being ordered by RA<\/p>

27\/02\/2019 10:47 (jan)<\/b>Email for access on Friday, 1st March between 10am and 2pm<\/p>

27\/02\/2019 12:20 (jan)<\/b>Booked for Friday, 1st March between 10am and 2pm. Tenant has advised:"I will be home from Friday from 11:45 onwards. If they want to come earlier, they should have the management keys, as I am not sure if my wife will be home. In any case please check if somebody is home before entering."<\/p>

04\/03\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37801","activity_ticket_id":"39566","ticket_reference":"HDT40647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove\/dispose abandoned items","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/18","activity_end":"2018-11-08 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47180","activity_notes":"Please raise a work order for Reddan to remove and dispose abandon items in the yard.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:17 (sandra)<\/b>Rubbish being removed 13\/11<\/p>

13\/11\/2018 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37802","activity_ticket_id":"39567","ticket_reference":"HDT40648","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12540 - Flat 2, 20 Earlham Street ","ticket_address_1":"Flat 2, 20 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/18","activity_end":"2018-11-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47181","activity_notes":"I've just looked at this boiler and found the system out on low pressure. I couldn't see any leaks although most of the boiler pipework has been panelled in, and tenants email said that a leak was just repaired. The expansion vessel is flooded which would explain the pressure fluctuations, and I would change the prv and aav as a mater of course. ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:36 (jan)<\/b>Email for access Wed pm, 28th Nov<\/p>

22\/11\/2018 14:53 (jan)<\/b>Booked for Wed, 28th Nov after 2pm. With keys but knock first<\/p>

27\/11\/2018 16:48 (jan)<\/b>Email to tenant to reschedule for Fri, 30th Nov<\/p>

28\/11\/2018 09:23 (jan)<\/b>Booked for Friday, 30th Nov after 10am. Keys but knock first<\/p>

30\/11\/2018 15:00 (sandra)<\/b>Going in Monday <\/p>

30\/11\/2018 15:19 (sandra)<\/b>boiler needs new actuator which has been ordered to fit on Monday <\/p>

03\/12\/2018 10:00 (sandra)<\/b>monday after 1 oclock <\/p>

04\/12\/2018 09:05 (sandra)<\/b>Unblocked waste pipe, repaired leak<\/p>

04\/12\/2018 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37803","activity_ticket_id":"39568","ticket_reference":"HDT40649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main front door lock","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/18","activity_end":"2018-11-08 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47182","activity_notes":"Please raise a work order for Reddan to attend to take a look at the main door, the mag lock does not seem to make contact.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 16:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37804","activity_ticket_id":"39569","ticket_reference":"HDT40650","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical works","ticket_address_1":"2-10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"08\/11\/18","activity_end":"2018-11-08 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47183","activity_notes":"Can I get Alan to help me with: 2-10 Slingsby. Incoming and to 2nd and 3rd floor The power to the building is monitored for a short period to see if any spikes or dips are a regular occurrence.Check the load balancing.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 11:54 (sandra)<\/b>looking to fit Friday 7th <\/p>

14\/01\/2019 14:04 (sandra )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 10:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2019 10:08 (jane )<\/b>(Ticket Closed)<\/p>

05\/02\/2019 15:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/02\/2019 15:35 (jane )<\/b>(Ticket Closed)<\/p>

13\/02\/2019 11:29 (sandra)<\/b>DBS did not measure the correct data. Client has had information that we have not monitored the correct data. Equipment is too complicated and read.<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37805","activity_ticket_id":"39384","ticket_reference":"HDT40465","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Unit 21-27, Quadrant Business Centre","ticket_address_2":"135 Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/11\/18","activity_end":"2018-11-13 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47184","activity_notes":"Please attend site to fix the following issues: - One of the lights in the communal hallway between us and the other office isnt working. Please can you have arranged to be fixed ASAP. - The hot water tap in the mens communal toilet next to our office does not work and has not for ages. Please can you arrange for this to be fixed ASAP. - The toilet flush \/handle in the mens toilet also does not work properly and hasnt for ages so please can you have it arranged to be fixed ASAP.Unit 21-27 Quadrant Business Centre, Queens Park, NW6 GF Access can be provided at any time as door is open. Once work is carried out, please confirm to tenant ABC accountancy as they have logged issues.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 14:40 (sandra)<\/b>Repaired basin tap, replaced syphon and ball valve diaphragm, repaired flush handle<\/p>

13\/11\/2018 14:51 (sandra)<\/b>I changed the bulb but still not working so I guess we need to replace the gear tray on order <\/p>

14\/11\/2018 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37806","activity_ticket_id":"39570","ticket_reference":"HDT40651","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Live cable cut","ticket_address_1":"Dalla Terra, 25 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/18","activity_end":"2018-11-08 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47185","activity_notes":"A Live cable has been cut on 1st floor ( old RUG office) Which has shorted some electrics in Della Terra. Can alan please attend to advise where this circuit is and assist in rectification please. asap","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37807","activity_ticket_id":"39488","ticket_reference":"HDT40569","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/18","activity_end":"2018-11-08 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47186","activity_notes":"We have a couple of issues in 17 SP. 1.) The light on the 3rd floor in the gents toilet is coming on and going off even so it is switched on. 2.) On the 7th floor one of the seats in the ladies toilet is loose. Could we please have these two looked at? ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 09:28 (sandra)<\/b>Replace blown lamps in 3rd floor wc Look at toilet seat 7th floor, to return with new seat<\/p>

09\/11\/2018 16:17 (sandra)<\/b>Toilet seat ordered - TR<\/p>

09\/11\/2018 16:23 (sandra)<\/b>toilet seat fitted <\/p>

23\/11\/2018 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37808","activity_ticket_id":"39571","ticket_reference":"HDT40652","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Latchway system testing","ticket_address_1":"2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/11\/18","activity_end":"2018-11-08 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47187","activity_notes":"Please attend 2 Gerrard Place to complete the following: Carry out testing of 1 x latchway system in common parts stairwell Provide certificate of compliance","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:52 (sandra)<\/b>works being programmed in<\/p>

05\/12\/2018 11:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37809","activity_ticket_id":"39572","ticket_reference":"HDT40653","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 1, 62\/64 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/18","activity_end":"2018-11-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47188","activity_notes":"Gas test","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37810","activity_ticket_id":"39573","ticket_reference":"HDT40654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 20, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/01\/19","activity_end":"2019-01-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47189","activity_notes":"Please attend site as we have reported some humidities on our bathroom wall that seem to come from gutters outside the flat not flowing the water through. Is there a chance this can get checked as it has affected the inside wall in their bathroom?Also, they are having some issues with the hot water pressure where the cold water is more powerful and therefore makes it difficult to control the temperature of the shower. We had someone come to fix it (by limiting the flow of cold water) but its still not ideal as the issue prevails and now the overall pressure has weakened too.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:13 (sandra)<\/b>emailed for Access on Tuesday <\/p>

14\/11\/2018 15:32 (sandra)<\/b>tenant cant manage the time and date <\/p>

06\/12\/2018 11:53 (sandra)<\/b>We still need to look at the gutters and would like to book this in Thursday or Friday of next week or one day the following week.I understand you have to work from home.Can you advise if there are any dates before Christmas that we can attend.<\/p>

10\/12\/2018 09:25 (jan)<\/b>Contact tenant after Xmas to book in<\/p>

08\/01\/2019 12:37 (jan)<\/b>Email to tenant for access next week (w\/c 14th Jan)<\/p>

09\/01\/2019 12:48 (jan)<\/b>Email for access Thurs, 17th Jan<\/p>

11\/01\/2019 15:58 (jan)<\/b>Booked for Fri, 18th Jan. Access via tenant<\/p>

18\/01\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37811","activity_ticket_id":"39574","ticket_reference":"HDT40655","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"JH\/JH\/12535 - Flat 2, 126 Long Acre - to be invoiced direct to Beaver ","ticket_address_1":"Flat 2, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/18","activity_end":"2018-11-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47190","activity_notes":"Painting and pipework ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:26 (jan)<\/b>Email for access Monday am, 12th Nov to carry out the painting works<\/p>

09\/11\/2018 12:00 (jan)<\/b>Booked for Monday, 12th Nov with keys<\/p>

14\/11\/2018 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37812","activity_ticket_id":"39574","ticket_reference":"HDT40655","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"JH\/JH\/12535 - Flat 2, 126 Long Acre - to be invoiced direct to Beaver ","ticket_address_1":"Flat 2, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47191","activity_notes":"Painting and pipework ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:26 (jan)<\/b>Email for access Monday am, 12th Nov to carry out the painting works<\/p>

09\/11\/2018 12:00 (jan)<\/b>Booked for Monday, 12th Nov with keys<\/p>

14\/11\/2018 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37813","activity_ticket_id":"39575","ticket_reference":"HDT40656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47192","activity_notes":"Please raise a work order for Reddan to attend to replace the smoke the detectors and for the washing machine to be serviced as it takes a few times to dry clothing and we can't see where the filter is","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 10:50 (jan)<\/b>Email for access Monday to replace the smoke detectors<\/p>

09\/11\/2018 11:30 (jan)<\/b>Email for access Tuesday, 13th Nov between 12 and 6pm to attend to the washing machine<\/p>

09\/11\/2018 11:41 (jan)<\/b>Washing machine booked in for Tuesday, 13th Nov between 12 and 6pm. Access will be provided<\/p>

12\/11\/2018 12:18 (jan)<\/b>Smoke alarm ordered (mains). To be fitted Tues or Wed, 13th\/14th Nov<\/p>

14\/11\/2018 11:04 (sandra)<\/b>Drain pump unblocked <\/p>

14\/11\/2018 11:52 (jan)<\/b>RA to return Thurs, 15th Nov before 12pm. Tenant to provide access<\/p>

20\/11\/2018 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37814","activity_ticket_id":"39576","ticket_reference":"HDT40657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Building Office furniture ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"09\/11\/18","activity_end":"2018-11-09 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47193","activity_notes":"Build office furniture ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:14 (sandra)<\/b>Monday 12th <\/p>

12\/11\/2018 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37815","activity_ticket_id":"39576","ticket_reference":"HDT40657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Building Office furniture ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47194","activity_notes":"Build office furniture ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:14 (sandra)<\/b>Monday 12th <\/p>

12\/11\/2018 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37816","activity_ticket_id":"39575","ticket_reference":"HDT40656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/11\/18","activity_end":"2018-11-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47195","activity_notes":"Please raise a work order for Reddan to attend to replace the smoke the detectors and for the washing machine to be serviced as it takes a few times to dry clothing and we can't see where the filter iskatherine.watson@lexisnexisrisk.com","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 10:50 (jan)<\/b>Email for access Monday to replace the smoke detectors<\/p>

09\/11\/2018 11:30 (jan)<\/b>Email for access Tuesday, 13th Nov between 12 and 6pm to attend to the washing machine<\/p>

09\/11\/2018 11:41 (jan)<\/b>Washing machine booked in for Tuesday, 13th Nov between 12 and 6pm. Access will be provided<\/p>

12\/11\/2018 12:18 (jan)<\/b>Smoke alarm ordered (mains). To be fitted Tues or Wed, 13th\/14th Nov<\/p>

14\/11\/2018 11:04 (sandra)<\/b>Drain pump unblocked <\/p>

14\/11\/2018 11:52 (jan)<\/b>RA to return Thurs, 15th Nov before 12pm. Tenant to provide access<\/p>

20\/11\/2018 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37817","activity_ticket_id":"39577","ticket_reference":"HDT40658","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lift Slabs","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"09\/11\/18","activity_end":"2018-11-09 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47196","activity_notes":"I have roofing contracts on site, for inspection can I get one of your team to Lift some of the slabs in the following locations: Lift slabs around the ouletsLift slabs around the detail (perimeter ) Lift slab section in the centre.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:14 (sandra)<\/b>Monday 12th <\/p>

12\/11\/2018 15:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37818","activity_ticket_id":"39577","ticket_reference":"HDT40658","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lift Slabs","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47197","activity_notes":"I have roofing contracts on site, for inspection can I get one of your team to Lift some of the slabs in the following locations: Lift slabs around the ouletsLift slabs around the detail (perimeter ) Lift slab section in the centre.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:14 (sandra)<\/b>Monday 12th <\/p>

12\/11\/2018 15:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37819","activity_ticket_id":"39349","ticket_reference":"HDT40430","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"125 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/11\/18","activity_end":"2018-11-09 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47198","activity_notes":"Can we have a look into the attached please , this has been leaking for some time into the basement and into Jack Wolfskin ( Adjacent to 125la) but the pipe was hidden behind a wall. Please can you let me know when this can be looked asap so that I know what we need to repair this pipe . Before it is boxed back in. Thank you.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:36 (sandra)<\/b>Rain water pipe runs through the building and it looks as if a repair has been made but a further crack is further up. This pipe runs through the centre of the building and will need to have an insert put all the way through. Information has been passed to MR for advise. <\/p>

27\/11\/2018 12:05 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37820","activity_ticket_id":"39578","ticket_reference":"HDT40659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Apt 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/18","activity_end":"2018-11-09 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47199","activity_notes":"The guest in Apt 5 has just emailed us this:- Just to note, this issue has occurred multiple times during my stay. There has been one other occasion where a technician was called out, and since then, I have had to restart\/relight the boiler multiple times. Hopefully this time will be the last. We have been this morning & found the pressure had dropped. This has now been topped up.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37821","activity_ticket_id":"39579","ticket_reference":"HDT40660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 7, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/18","activity_end":"2018-11-09 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47200","activity_notes":"Hot water is not working in the entire flat, boiler indicates that it cant start\/ignite.We have not investigated this one as yet but assume it will be the same issue, no pressure.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 16:24 (sandra)<\/b>The rad symbol is flashing and the flame symbol stays very low. Whereas when turning the hot water on the flame symbol completely lights up.This also has something wrong.Flat 5 has none of the above but both hot water works<\/p>

12\/11\/2018 10:39 (jan)<\/b>Email to client for access this afternoon<\/p>

12\/11\/2018 11:55 (jan)<\/b>Booked for this afternoon with keys<\/p>

13\/11\/2018 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37822","activity_ticket_id":"39580","ticket_reference":"HDT40661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler timer","ticket_address_1":"Flat 3.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/18","activity_end":"2018-11-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47201","activity_notes":"As I told in my previous email the clock seems to be out of order and we can't schedule the heating timings, which is not ideal.To be honest I'm a bit surprised that the engineer you sent two weeks ago to inspect the boiler did not mention that !So yes, I'd like to meet someone asap to get more explanations on how to use the boiler.And I do think the timer will need to be changed.Franois LALLEMANT 09\/11\/2018 13:33 (jan)<\/b>Booked for Thursday, 15th Nov at 8am<\/p>

15\/11\/2018 09:58 (jan)<\/b>Booked for Wednesday, 21st Nov<\/p>

22\/11\/2018 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37823","activity_ticket_id":"39581","ticket_reference":"HDT40662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"switch on christmas lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/11\/18","activity_end":"2018-11-11 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47202","activity_notes":"switch on christmas lights - Long Acre need all their christmas lighrts plugging inand security will switch on the RCB","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37824","activity_ticket_id":"39581","ticket_reference":"HDT40662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"switch on christmas lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47203","activity_notes":"switch on christmas lights - Long Acre need all their christmas lighrts plugging inand security will switch on the RCB","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37825","activity_ticket_id":"39583","ticket_reference":"HDT40664","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Soil Stack investigation works ","ticket_address_1":"Block 5","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/11\/18","activity_end":"2018-11-09 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47204","activity_notes":"To clean soil stack and inspect with CCTV","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 12:47 (sandra)<\/b>fed back to client problmes encountered <\/p>

30\/11\/2018 15:01 (sandra )<\/b>(Ticket Closed)<\/p>

11\/12\/2018 10:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/12\/2018 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37826","activity_ticket_id":"39584","ticket_reference":"HDT40665","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Soil Stack investigation works ","ticket_address_1":"Block 7","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/11\/18","activity_end":"2018-11-09 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47205","activity_notes":"to clean all soil stacks and inspect with CCTV","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 10:50 (sandra)<\/b>fed back to client problems encountered.<\/p>

30\/11\/2018 15:01 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:28 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 10:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 10:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37827","activity_ticket_id":"39585","ticket_reference":"HDT40666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Letter box","ticket_address_1":"34\/36 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"09\/11\/18","activity_end":"2018-11-09 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47206","activity_notes":"Please renew flap on broken letter box of main entrance door.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:53 (sandra)<\/b>Booked 13\/11<\/p>

27\/11\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37828","activity_ticket_id":"39586","ticket_reference":"HDT40667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door glass panes","ticket_address_1":"2 Gerrard Place (ground floor unit)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/18","activity_end":"2018-11-09 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47207","activity_notes":"To board up 2 glass panes of glass on door of ground floor unit","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37829","activity_ticket_id":"39579","ticket_reference":"HDT40660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 7, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/18","activity_end":"2018-11-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47208","activity_notes":"Hot water is not working in the entire flat, boiler indicates that it cant start\/ignite.We have not investigated this one as yet but assume it will be the same issue, no pressure.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 16:24 (sandra)<\/b>The rad symbol is flashing and the flame symbol stays very low. Whereas when turning the hot water on the flame symbol completely lights up.This also has something wrong.Flat 5 has none of the above but both hot water works<\/p>

12\/11\/2018 10:39 (jan)<\/b>Email to client for access this afternoon<\/p>

12\/11\/2018 11:55 (jan)<\/b>Booked for this afternoon with keys<\/p>

13\/11\/2018 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37830","activity_ticket_id":"39588","ticket_reference":"HDT40669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - Access for tenant ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/18","activity_end":"2018-11-12 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47209","activity_notes":"Access for tenant ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37831","activity_ticket_id":"39587","ticket_reference":"HDT40668","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle","ticket_address_1":"TFF, 72 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/18","activity_end":"2018-11-12 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47210","activity_notes":"Please raise a work order for Reddan to replace flat door handle.Reddan, Please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37832","activity_ticket_id":"39589","ticket_reference":"HDT40670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - alarm beeping ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/18","activity_end":"2018-11-12 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47211","activity_notes":"Carbon Monoxide beeping ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 09:55 (sandra)<\/b>Tenant panicking and threatened to call the police of we didn't go NOW to site.I was unable to speak to her and reassure her that if beeping then it's a battery and if it sounds it is completely different. She even called the NHS who advised her to visit the hospital. I removed the old unit and replaced with new carbon digital alarm and left it in the boiler room with the door closed. (Price unknown)No problems detected. I advised tenant if any problems to open the windows and turn off the boiler.Should Michael attend just in case??<\/p>

12\/11\/2018 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37833","activity_ticket_id":"39590","ticket_reference":"HDT40671","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"CO2 detector ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47212","activity_notes":"follow HDT40670 - CO2 detector Went off Sunday and tenant wants boiler checked over ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 10:06 (jan)<\/b>Email to client for access this afternoon to carry out a complete boiler check<\/p>

13\/11\/2018 10:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37834","activity_ticket_id":"39591","ticket_reference":"HDT40672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - Leak","ticket_address_1":"14\/16 Rupert Street ","ticket_address_2":"Ruby Wax ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47213","activity_notes":"water coming up from the floor ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 10:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37835","activity_ticket_id":"39592","ticket_reference":"HDT40673","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - leak ","ticket_address_1":"Flat 8","ticket_address_2":"86 Portland Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47214","activity_notes":"water coming in from the door ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37836","activity_ticket_id":"39593","ticket_reference":"HDT40674","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water leak ","ticket_address_1":"Flat 8","ticket_address_2":"86 Portland Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47215","activity_notes":"follow up to HDT40673 - water coming in from above the door ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37837","activity_ticket_id":"39594","ticket_reference":"HDT40675","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - no hot water ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47216","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37838","activity_ticket_id":"39595","ticket_reference":"HDT40676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine door","ticket_address_1":"Flat 6a, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/18","activity_end":"2018-11-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47217","activity_notes":"The door of the washing machine does not want to close anymore; it seems that the hook of the door does not latch properly into its counter part, necessary to close the door. Could you please be so kind and send someone over to have a look? Eva-Maria Khan 12\/11\/2018 10:17 (jan)<\/b>Email to tenant for access Tues, 13th Nov<\/p>

13\/11\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37839","activity_ticket_id":"39596","ticket_reference":"HDT40677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - break in ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47218","activity_notes":"break in ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 10:18 (sandra )<\/b>(Ticket Closed)<\/p>

14\/11\/2018 11:26 (sandra)<\/b>As you know I am not a security expert but this is what would concern me......First of all a ladder has been left on the rear flat roof. This allows easy access into flat 2 especially as no security on bedroom window.Sash bolt not used.No sash window locks No lock on secondary glazing.This allows really easy access from the flat roof (especially withladder already in place)Front door flat 2 As I mentioned yesterday this door is harder to get access into unless Mr Burglar has a crow bar to use. Night latch Ok but not anti slip Lock 5 lever deadlock but could be upgraded as shoot bolt is standard No hinge bolts. These would improve the hinge side No London Bar This would make the lock side stronger. Especially as frame is softwood.I found a gap of 3mm on the hinge side this allows a crow bar to be used and plenty of leverage on the door stop. Also I found the lock side has a bit of movement. Again this allows a crow bar or something similar to be used to gain access. Overall the security to this door can be improved considerably by doing any of the above and would definitely slow Mr Burglar down and would make a lot of noise attempting to gain access.I hope this helps Thank you<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37840","activity_ticket_id":"39597","ticket_reference":"HDT40678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"attempted break in ","ticket_address_1":"10 Chalrotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47219","activity_notes":"change locks when you return to fix the main door latch, can you check on Flat 2 to make sure the locks are enough security on the door and that the door itself is strong enough to with hold an attempted break in.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37841","activity_ticket_id":"39598","ticket_reference":"HDT40679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12545 - 22 Goodge Street, London, WC2 - Plug Sockets ","ticket_address_1":"22 Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47220","activity_notes":"To supply and install one double socket in entrance hall below intake cupboard, all cables to be installed in surface mini trunking, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37842","activity_ticket_id":"39599","ticket_reference":"HDT40680","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12544 - Mews 1, 19\/21 Wimpole Mews, London, W1","ticket_address_1":"Mews 1, 19\/21 Wimpole Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47221","activity_notes":"Following inspection found WC beyond repair and requires replacing.To allow to isolate water supply to existing WC, disconnect and remove and dispose off.To then supply and fit new WC to match, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 13:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37843","activity_ticket_id":"39586","ticket_reference":"HDT40667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door glass panes","ticket_address_1":"2 Gerrard Place (ground floor unit)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/18","activity_end":"2018-11-12 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47222","activity_notes":"To board up 2 glass panes of glass on door of ground floor unit","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37844","activity_ticket_id":"39600","ticket_reference":"HDT40681","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat 3, 92 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/18","activity_end":"2018-12-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47223","activity_notes":"Could we have a call out to the above the lady is there until 3 today or it will have to be tomorrow. She has asked for Roy if possible as he apparently went there before and found him extremely helpful!!There is a leak in the study from the weekends weather but the gutters are dry?","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 13:39 (sandra)<\/b>Have cleared a partial blockage to the outlet but the main problem is the parapet wall and pointing. I need assistance with this as it is very close to the edge and the parapet wall is low.There is a zip wire but a harness is needed.<\/p>

22\/11\/2018 12:13 (jan)<\/b>Email to client for access Wed am, 28th Nov<\/p>

22\/11\/2018 14:28 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am. Tenant will provide access<\/p>

27\/11\/2018 10:35 (sandra)<\/b>to be rescheduled <\/p>

27\/11\/2018 11:01 (jan)<\/b>Email to reschedule for Tues, 4th Dec between 8 and 10am<\/p>

27\/11\/2018 12:27 (sandra)<\/b>Have cleared a partial blockage to the outlet but the main problem is the parapet wall and pointing. I need assistance with this as it is very close to the edge and the parapet wall is low.There is a zip wire but a harness is needed.<\/p>

29\/11\/2018 12:55 (sandra)<\/b>Hi we would like you to return but only if it is safe to do so and you have a harness?Have cleared a partial blockage to the outlet but the main problem is the parapet wall and pointing. I need assistance with this as it is very close to the edge and the parapet wall is low.There is a zip wire but a harness is needed.<\/p>

04\/12\/2018 08:39 (sandra)<\/b>Asked kim to book 13th but if it is wet will not be able to proceed <\/p>

13\/12\/2018 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37845","activity_ticket_id":"39131","ticket_reference":"HDT40212","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp, decking and flooring ","ticket_address_1":"Flat B","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/18","activity_end":"2018-11-12 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47224","activity_notes":"Can we please raise a job to Investigate damp upstairs by left hand terrace doorImprove decking , can it be sanded and treated? Definitely front deck please also assess back oneReplace bathroom floor downstairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 15:31 (jan)<\/b>Email for access Thursday, 18th to take a look at the decking<\/p>

16\/10\/2018 14:44 (jan)<\/b>Booked for Thursday with keys<\/p>

18\/10\/2018 16:05 (sandra)<\/b>Complete, lifted sections of decking,made a repair, flushed away all debris trapped underneath, reinstated decking,and pressure washed top of decking to front of property and decking to rear of property. <\/p>

24\/10\/2018 10:36 (sandra)<\/b>waiting on samples to be collected from supplier <\/p>

06\/12\/2018 11:57 (sandra)<\/b>waiting on client to choose samples <\/p>

25\/02\/2019 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37846","activity_ticket_id":"39204","ticket_reference":"HDT40285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/18","activity_end":"2018-12-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47225","activity_notes":"Leak redecorating in bedroom without en suite behind wardrobe Bathroom mastic to be replaced in hall way bathroom Noisy fans to be checked\/improved\/replaced if too noisy Bathroom ceilings and repair around light fittings from previous jobs Clean and service windows in the roof to check working properly Bedroom floor repair outside en suite Kitchen cupboards X 3 and filler panels to be replaced Assess cracks in the flat Decking clean and treat the deck and paint door Blind hooks Tenant to confirm a convenient date when he is away and works can be completed with minimal impact Steven sophiefranklin@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 15:02 (jan)<\/b>Awaiting a confirmed date from tenant<\/p>

18\/10\/2018 16:21 (sandra)<\/b>AWAITING ACCESS <\/p>

30\/10\/2018 10:51 (jan)<\/b>Email to tenant for a date to start the works<\/p>

13\/11\/2018 11:18 (sandra)<\/b>Booked for 26th Novmeber between 9 - 1 pm <\/p>

26\/11\/2018 14:55 (sandra)<\/b>Replace extractor fans in both bathrooms <\/p>

03\/12\/2018 15:16 (jan)<\/b>Booked for Wed, 12th Dec. Tenant will provide access<\/p>

12\/12\/2018 10:16 (jan)<\/b>Decorator to return Monday, 17th Dec from 6pm. Tenant to provide access<\/p>

12\/12\/2018 14:11 (sandra)<\/b>some windows have been serviced and the remaining will need a quote to repair <\/p>

12\/12\/2018 14:29 (jan)<\/b>Email for access Tues, 18th Dec after 6pm, not 17th for Dean<\/p>

14\/12\/2018 11:46 (sandra)<\/b>Details taken of cupboard doors, flooring and decking. Blind hooks on order.<\/p>

15\/01\/2019 11:57 (jan)<\/b>Email to tenant for confirmation that we can also have access for the decorating on 23rd Jan<\/p>

15\/01\/2019 12:47 (jan)<\/b>Decorating booked for Wed, 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

24\/01\/2019 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37847","activity_ticket_id":"39601","ticket_reference":"HDT40682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/18","activity_end":"2018-11-12 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47226","activity_notes":"Please attend the above property to investigate\/replace the common parts lights.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37849","activity_ticket_id":"39602","ticket_reference":"HDT40683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"Flat 4, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/18","activity_end":"2018-11-14 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47228","activity_notes":"Can you please arrange for the lighting issue as per below to be fixed?"the lights in my bedroom are not working again. I have checked the fuse box and they did come back on for a week or so though there seems to be a connection problem."Access can be agreed with ashmerat@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 12:29 (jan)<\/b>Email for access Wednesday, 14th Nov<\/p>

12\/11\/2018 12:55 (jan)<\/b>Booked for Wed, 14th. Access via tenant<\/p>

15\/11\/2018 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37850","activity_ticket_id":"39603","ticket_reference":"HDT40684","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Toilet not flushing","ticket_address_1":"PZ Cussons Beauty","ticket_address_2":"14 Upper St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/18","activity_end":"2018-11-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47229","activity_notes":"As per my telephone call just now.2nd floor , first ladies toilet not flushing","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 14:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37851","activity_ticket_id":"39604","ticket_reference":"HDT40685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating","ticket_address_1":"Flat A, 60A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/18","activity_end":"2018-11-12 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47230","activity_notes":"Please attend flat A, 60A as the engineer has reported that the area down the side of the shower needs decorating. There is not a lot to be done.Mindaugas Juozapavicius ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37852","activity_ticket_id":"39605","ticket_reference":"HDT40686","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12500 - Flat 10, 27 Slingsby Place - FOR BLACK OUT ROLLER BLINDS X 2NO ","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/11\/18","activity_end":"2018-11-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47231","activity_notes":"To manufacture, supply and fit new blinds as detailed below ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 15:56 (jan)<\/b>Email to tenant for access Wed pm, 28th Nov <\/p>

23\/11\/2018 16:03 (jan)<\/b>Booked for Wednesday, 28th Nov with keys<\/p>

29\/11\/2018 09:31 (jan)<\/b>Email to tenant for access on Monday, 3rd Dec<\/p>

29\/11\/2018 11:56 (jan)<\/b>Booked for Monday, 3rd Dec between 12 and 2pm<\/p>

29\/11\/2018 14:15 (jan)<\/b>Access with keys on Monday, 3rd Dec<\/p>

03\/12\/2018 13:28 (sandra)<\/b>x4 blinds fitted and two for bedroom to be reordered. <\/p>

11\/12\/2018 12:25 (jan)<\/b>Email for access Tues, 18th Dec to fit the blinds<\/p>

11\/12\/2018 15:56 (jan)<\/b>Booked for Monday, 17th Dec with keys<\/p>

18\/12\/2018 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37853","activity_ticket_id":"39606","ticket_reference":"HDT40687","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leaks","ticket_address_1":"126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/18","activity_end":"2018-11-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47232","activity_notes":"Deepa would like to meet an engineer on site at 2:30pm today to look at some leaks If they can report to the security office please and ask for Deepa ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 11:10 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2019 09:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37854","activity_ticket_id":"39608","ticket_reference":"HDT40689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm","ticket_address_1":"Flat 3, 1 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/18","activity_end":"2018-11-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47233","activity_notes":" John at Flat 3 1 Horse & Dolphin Yard, called to request the smoke alarms batteries to be changed as they keep beeping. He said that hey are mains powered but I believe these have backup battery John can be called for further information on 07887906931","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 14:53 (jan)<\/b>Booked for Tues pm, 13th Nov. Access via tenant<\/p>

13\/11\/2018 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37855","activity_ticket_id":"39609","ticket_reference":"HDT40690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor Fan","ticket_address_1":"Unit 27, Quadrant Business Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/18","activity_end":"2018-11-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47234","activity_notes":"The extractor fan in the toilet next to our office has started making a terrible noise so we have switched it off - can this also be looked at as a matter of urgency - as you can imagine it is not great without it. We are based at Unit 27.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 15:10 (jan)<\/b>Email for access Tuesday<\/p>

12\/11\/2018 15:33 (jan)<\/b>Booked for Tuesday, 13th Nov. Front door is open<\/p>

13\/11\/2018 11:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37856","activity_ticket_id":"39610","ticket_reference":"HDT40691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone cover","ticket_address_1":"South Service Yard, 5 Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/18","activity_end":"2018-11-12 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47235","activity_notes":"Please attend the south service yard to reinstate \/ replace the entry phone metal cover.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:13 (sandra)<\/b>Not complete,it's actually horse and dolphin yards intercom system that has been broken and is unrepairable,I have attached a photo and I think the intercom company that we use would need to be involved. <\/p>

19\/11\/2018 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2018 14:27 (sandra)<\/b>This is also raised under 5a Rupert Court <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37857","activity_ticket_id":"39611","ticket_reference":"HDT40692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Unit 21, 1st Floor Lonsdale Rd","ticket_address_2":"Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"12\/11\/18","activity_end":"2018-11-12 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47236","activity_notes":"Please attend unit 21, 1st floor as You recently attended property and velux window to remove growth from the window. This was done but the velux window is still leaking. Can you please attend to seal the window and fix? There has also been damage to the wall in the communal hallway, so can this please be repainted at the same time?Please contact tenant on below details to request access?Unit 21, 1st floor Lonsdale Road, Queens Park Amrik Bains - 07788153045","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37858","activity_ticket_id":"39612","ticket_reference":"HDT40693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating","ticket_address_1":"Flat 5, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/18","activity_end":"2018-11-13 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47237","activity_notes":"WE came back from week end and the heater does not work! Could you send somebody ASAP (Oriane is already sick).","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 16:10 (jan)<\/b>Email for access Tuesday, 13th Nov<\/p>

22\/11\/2018 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37859","activity_ticket_id":"39613","ticket_reference":"HDT40694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen tap","ticket_address_1":"36 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/18","activity_end":"2018-11-12 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47238","activity_notes":"Please raise a work order for Reddan to attend top floor Flat - 36 Gerrard st to reinstate a loose kitchen tap.Reddan , please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37860","activity_ticket_id":"39614","ticket_reference":"HDT40695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 1, 34A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"12\/11\/18","activity_end":"2018-11-12 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47239","activity_notes":"Please raise a work order for Reddan to arrange for appliance engineer to attend.The panel is flashing E 06 and then pump and we cant seem to open the door to the machine. Reddan, tenant is in for access.Nicky Francey ateam@thepalomar.co.uk","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37861","activity_ticket_id":"39615","ticket_reference":"HDT40696","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Dishwasher backing up","ticket_address_1":"Flat 3, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/11\/18","activity_end":"2018-11-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47240","activity_notes":"Please could you attend to dishwasher backing up into the kitchen sink.Please arrange access via tenant Belis Kalkan kalkanbelis@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 16:49 (jan)<\/b>Email to tenant for access Wednesday, 14th Nov<\/p>

14\/11\/2018 16:29 (jan)<\/b>Email for access Friday, 16th Nov<\/p>

15\/11\/2018 10:32 (jan)<\/b>Email for confirmation of access on Fri, 23rd Nov between 8 and 10am<\/p>

19\/11\/2018 13:01 (jan)<\/b>Email for access Friday, 23rd November<\/p>

27\/11\/2018 13:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37862","activity_ticket_id":"39616","ticket_reference":"HDT40697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"16","resource_name":"David Knight","activity_start":"12\/11\/18","activity_end":"2018-11-12 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47241","activity_notes":"Please attend flat 3 to replace the smoke the detectors and for the washing machine to be serviced. The washer\/dryer is now giving the tenants an E06 error when tenant searches on google it says that there is an issue with the draining, and there is water standing in the tub that wont drain.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 16:57 (jan)<\/b>Awaiting tenant contact details<\/p>

06\/12\/2018 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37863","activity_ticket_id":"39616","ticket_reference":"HDT40697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"12\/11\/18","activity_end":"2018-11-12 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47242","activity_notes":"Please attend flat 3 to replace the smoke the detectors and for the washing machine to be serviced. The washer\/dryer is now giving the tenants an E06 error when tenant searches on google it says that there is an issue with the draining, and there is water standing in the tub that wont drain.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 16:57 (jan)<\/b>Awaiting tenant contact details<\/p>

06\/12\/2018 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37864","activity_ticket_id":"39617","ticket_reference":"HDT40698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12547 - Flat 5, 17a Catherine Street","ticket_address_1":"Flat 5, 17a Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/11\/18","activity_end":"2018-11-13 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47243","activity_notes":"Following inspection by electronic blind specialist company please see below recommendations:To strip down existing electronic loft hatch and supply and fit new PCB and limit switches, commission, test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37865","activity_ticket_id":"39582","ticket_reference":"HDT40663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12373 - 34a Rupert Street ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/11\/18","activity_end":"2018-11-13 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47244","activity_notes":"To uplift existing coir matting at entrance, cart away and dispose of environmentally friendly at waste transfer site Prepare sub-floor, supply and install new black or grey colour to be confirmed by client ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:53 (sandra)<\/b>to be ordered <\/p>

06\/12\/2018 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37866","activity_ticket_id":"39610","ticket_reference":"HDT40691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone cover","ticket_address_1":"South Service Yard, 5 Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/11\/18","activity_end":"2018-11-13 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47245","activity_notes":"Please attend the south service yard to reinstate \/ replace the entry phone metal cover.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:13 (sandra)<\/b>Not complete,it's actually horse and dolphin yards intercom system that has been broken and is unrepairable,I have attached a photo and I think the intercom company that we use would need to be involved. <\/p>

19\/11\/2018 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2018 14:27 (sandra)<\/b>This is also raised under 5a Rupert Court <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37867","activity_ticket_id":"39610","ticket_reference":"HDT40691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone cover","ticket_address_1":"South Service Yard, 5 Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/18","activity_end":"2018-11-13 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47246","activity_notes":"Please attend the south service yard to reinstate \/ replace the entry phone metal cover.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:13 (sandra)<\/b>Not complete,it's actually horse and dolphin yards intercom system that has been broken and is unrepairable,I have attached a photo and I think the intercom company that we use would need to be involved. <\/p>

19\/11\/2018 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2018 14:27 (sandra)<\/b>This is also raised under 5a Rupert Court <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37868","activity_ticket_id":"39582","ticket_reference":"HDT40663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12373 - 34a Rupert Street ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/18","activity_end":"2018-11-13 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47247","activity_notes":"To uplift existing coir matting at entrance, cart away and dispose of environmentally friendly at waste transfer site Prepare sub-floor, supply and install new black or grey colour to be confirmed by client ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:53 (sandra)<\/b>to be ordered <\/p>

06\/12\/2018 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37869","activity_ticket_id":"39618","ticket_reference":"HDT40699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power supply","ticket_address_1":"32 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/18","activity_end":"2018-11-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47248","activity_notes":"Please raise a work order for Reddan to check the power supply to.the common parts sockets as they do not appear to work.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37870","activity_ticket_id":"39619","ticket_reference":"HDT40700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas leak","ticket_address_1":"1-2 Leicester St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/18","activity_end":"2018-11-13 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47249","activity_notes":"Please assign a works order for the following:Reinstate gas supply following shut off by Cadent due to leak found on meter","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37871","activity_ticket_id":"39620","ticket_reference":"HDT40701","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"Lights blown","ticket_address_1":"Numerix, 41 Eastcheap, 2nd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/18","activity_end":"2018-11-13 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47250","activity_notes":"I would like to call in a job regarding fixing the lights.4 lights have blown out in the office and needs to be replaced.Please could you kindly send someone to fix? ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:58 (sandra)<\/b>replaced blown lamps in office to return Friday <\/p>

19\/11\/2018 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37872","activity_ticket_id":"39621","ticket_reference":"HDT40702","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blown light","ticket_address_1":"1-2 Leicester St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/18","activity_end":"2018-11-13 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47251","activity_notes":"Please assign a works order for the following:light not working, located on 1st floor entrance to suites ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:18 (sandra)<\/b>Booked for Wednesday <\/p>

17\/12\/2018 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37873","activity_ticket_id":"39622","ticket_reference":"HDT40703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boxing in of boiler","ticket_address_1":"62B Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/18","activity_end":"2018-11-13 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47252","activity_notes":"Please attend site 62B for the boing in of the boiler. ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37874","activity_ticket_id":"39345","ticket_reference":"HDT40426","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/18","activity_end":"2018-11-16 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47253","activity_notes":"Bathroom Possible leak under floor? Floor very spongy and there is a musty smell in the bathroom - concern there is a long term leak. Wooden top of sink to be sanded and treated\/waterproofed New shower holder as it keep slipping down the shower pole when in useBedroom Bulb in wardrobe to be replaced Lounge Middle window in lounge not staying up when half open The oven fan keeps coming on, on its own. Also in addition install blind hooksPlease confirm access to denis.cutts@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 09:58 (jan)<\/b>Email to tenant for access today<\/p>

24\/10\/2018 14:46 (sandra)<\/b>fitted No3 blind hooksreplaced shower riserwindow requires R&B as it is secondary glazing that is the problem<\/p>

24\/10\/2018 14:49 (sandra)<\/b>flooring needs a quote as it needs to be replaced <\/p>

25\/10\/2018 10:03 (jan)<\/b>Email for access Friday am, 26th Oct<\/p>

25\/10\/2018 16:56 (jan)<\/b>R&B booked for Friday, 26th Oct at mid to late morning with keys<\/p>

30\/10\/2018 10:31 (sandra)<\/b>R&B - works completed <\/p>

13\/11\/2018 11:48 (jan)<\/b>Email to tenant for access Friday to repair the wardrobe light<\/p>

14\/11\/2018 09:56 (jan)<\/b>Booked for Friday, 16th with keys for electrical works<\/p>

19\/11\/2018 08:42 (sandra)<\/b>Not complete 1 Replace blown lamps in wardrobe 2 Repair loose connection to lights under kitchen cupboard 3 Replace blown lamps to the in main room and order replacement transformer for fitting by window <\/p>

13\/12\/2018 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37876","activity_ticket_id":"39623","ticket_reference":"HDT40704","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dispose furniture","ticket_address_1":"Flat 3, 2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/18","activity_end":"2018-11-14 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47255","activity_notes":"Please raise a work order for Reddan to remove and dispose all furniture in the Flat.","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 09:38 (sandra)<\/b>Disassembled furniture ready for removal <\/p>

15\/11\/2018 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37877","activity_ticket_id":"39624","ticket_reference":"HDT40705","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Christmas Event","ticket_address_1":"Thomas Neal Centre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/11\/18","activity_end":"2018-11-13 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47256","activity_notes":"David for one day Thursday 15th To be invoiced separately ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:58 (sandra)<\/b>Help move boxes for Christmas event <\/p>

16\/11\/2018 10:07 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2018 10:55 (jan)<\/b>(Ticket Re-Opened)<\/p>

20\/11\/2018 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37878","activity_ticket_id":"39623","ticket_reference":"HDT40704","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dispose furniture","ticket_address_1":"Flat 3, 2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/11\/18","activity_end":"2018-11-13 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47257","activity_notes":"Please raise a work order for Reddan to remove and dispose all furniture in the Flat.","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 09:38 (sandra)<\/b>Disassembled furniture ready for removal <\/p>

15\/11\/2018 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37879","activity_ticket_id":"39625","ticket_reference":"HDT40706","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door unable to lock","ticket_address_1":"3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/18","activity_end":"2018-11-13 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47258","activity_notes":"Please arrange for an engineer to attend St Martins Courtyard, 3 Mercer street roof door is unable to lock. The door is swollen due to the cold weather and also it seems it has dropped a bit. ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37880","activity_ticket_id":"39626","ticket_reference":"HDT40707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12548 - Blade Signage Investigation Works ","ticket_address_1":"Blade Signage - Investigation Works","ticket_address_2":"Newport Sandringham","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/18","activity_end":"2018-12-12 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47259","activity_notes":"Investigation Works ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:50 (sandra)<\/b>booked for Wednesday 12th with tower <\/p>

14\/12\/2018 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37881","activity_ticket_id":"39626","ticket_reference":"HDT40707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12548 - Blade Signage Investigation Works ","ticket_address_1":"Blade Signage - Investigation Works","ticket_address_2":"Newport Sandringham","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/18","activity_end":"2018-12-12 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47260","activity_notes":"Investigation Works ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:50 (sandra)<\/b>booked for Wednesday 12th with tower <\/p>

14\/12\/2018 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37882","activity_ticket_id":"39627","ticket_reference":"HDT40708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fall arrest system","ticket_address_1":"1-2 Leicester St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/11\/18","activity_end":"2018-11-13 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47261","activity_notes":"Please complete the following: Carry out testing of 2x fall arrest system on roof & Provide certification upon completion","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:17 (sandra)<\/b>arranging appointment with contractor<\/p>

05\/12\/2018 11:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37883","activity_ticket_id":"39629","ticket_reference":"HDT40710","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap to be fitted ","ticket_address_1":"Unit 16, Quadrant Business Centre, ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/11\/18","activity_end":"2018-11-13 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47262","activity_notes":"tap to be fitted ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37884","activity_ticket_id":"39630","ticket_reference":"HDT40711","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"2nd Floor, 15A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/18","activity_end":"2018-11-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47263","activity_notes":"Please raise a work order for Reddan to carry out gas safety inspection.Reddan, please arrange and email tenant (cc'd) for access.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 14:39 (jan)<\/b>Email to tenant for access Thurs, 22nd Nov<\/p>

14\/11\/2018 13:42 (jan)<\/b>Email for access Wed, 21st or Fri, 23rd Nov<\/p>

16\/11\/2018 10:22 (jan)<\/b>Email for access Friday pm, 23rd Nov<\/p>

27\/11\/2018 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37885","activity_ticket_id":"39630","ticket_reference":"HDT40711","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"2nd Floor, 15A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/18","activity_end":"2018-11-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47264","activity_notes":"Please raise a work order for Reddan to carry out gas safety inspection.Reddan, please arrange and email tenant (cc'd) for access.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 14:39 (jan)<\/b>Email to tenant for access Thurs, 22nd Nov<\/p>

14\/11\/2018 13:42 (jan)<\/b>Email for access Wed, 21st or Fri, 23rd Nov<\/p>

16\/11\/2018 10:22 (jan)<\/b>Email for access Friday pm, 23rd Nov<\/p>

27\/11\/2018 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37886","activity_ticket_id":"39628","ticket_reference":"HDT40709","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Internal redecoration works ","ticket_address_1":"18 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/11\/18","activity_end":"2018-11-13 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47265","activity_notes":"Internal redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37887","activity_ticket_id":"39631","ticket_reference":"HDT40712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"7 Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/11\/18","activity_end":"2018-11-13 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47266","activity_notes":"Please could you attend the following today: A leak from the main bathroom, the wall is very damp. (please confirm the cause of the leak once attended and resolved.)the extractor fan in the main bathroom and kitchen does not work and the small window in the small bedroom does not close properlyPlease use management keys to access the flat ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 15:24 (sandra)<\/b>closed window and need to return to replace mastic once dry.extractor in the kitchen works but the bathroom one is very slow DK<\/p>

15\/11\/2018 09:59 (sandra)<\/b>Order replacement extractor fan for bathroom <\/p>

15\/11\/2018 10:06 (sandra)<\/b>extractor has gone to quote <\/p>

22\/11\/2018 10:01 (sandra)<\/b>cut out all mastic and replaced <\/p>

27\/11\/2018 11:01 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37888","activity_ticket_id":"39631","ticket_reference":"HDT40712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"7 Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/18","activity_end":"2018-11-13 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47267","activity_notes":"Please could you attend the following today: A leak from the main bathroom, the wall is very damp. (please confirm the cause of the leak once attended and resolved.)the extractor fan in the main bathroom and kitchen does not work and the small window in the small bedroom does not close properlyPlease use management keys to access the flat ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 15:24 (sandra)<\/b>closed window and need to return to replace mastic once dry.extractor in the kitchen works but the bathroom one is very slow DK<\/p>

15\/11\/2018 09:59 (sandra)<\/b>Order replacement extractor fan for bathroom <\/p>

15\/11\/2018 10:06 (sandra)<\/b>extractor has gone to quote <\/p>

22\/11\/2018 10:01 (sandra)<\/b>cut out all mastic and replaced <\/p>

27\/11\/2018 11:01 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37889","activity_ticket_id":"39632","ticket_reference":"HDT40713","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/SW\/12543 - Flat 10, 27 Slingsby Place, London, WC2E 9AB","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/18","activity_end":"2018-11-13 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47268","activity_notes":"Replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 15:20 (sandra)<\/b>blinds on order <\/p>

05\/12\/2018 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37890","activity_ticket_id":"39633","ticket_reference":"HDT40714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issue","ticket_address_1":"Flat b, 5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/18","activity_end":"2018-11-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47269","activity_notes":"Please see to the boiler issue asap today; contractor has attended few weeks ago and same issue has occurred.Please use management keys to access property today.","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 12:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37890","activity_ticket_id":"39633","ticket_reference":"HDT40714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issue","ticket_address_1":"Flat b, 5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/18","activity_end":"2018-11-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47270","activity_notes":"Please see to the boiler issue asap today; contractor has attended few weeks ago and same issue has occurred.Please use management keys to access property today.","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 12:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37892","activity_ticket_id":"39634","ticket_reference":"HDT40715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement floor ","ticket_address_1":"Flat 4","ticket_address_2":"37-39 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/11\/18","activity_end":"2018-11-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47271","activity_notes":"Replacement flooring upstairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:47 (sandra)<\/b>Removal of uplifted flooring, washing machine and moved fridge freezer to 21 wardour St.Time 3hrs,Disposal fee,half load, office,Parking none.<\/p>

16\/11\/2018 12:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37893","activity_ticket_id":"39635","ticket_reference":"HDT40716","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet flush","ticket_address_1":"4th Floor disabled toilet, The Talent Business","ticket_address_2":"17 Slingsby Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/18","activity_end":"2018-11-14 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47272","activity_notes":"4th floor disabled toilet (broken flush)Please could this be seen to urgently.We have been without use of this toilet all day.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37894","activity_ticket_id":"39636","ticket_reference":"HDT40717","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"outside lights not working again ","ticket_address_1":"Brown Cow ","ticket_address_2":"676 Fulham Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 5SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"14\/11\/18","activity_end":"2018-11-14 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47273","activity_notes":"out side lights not working again ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37895","activity_ticket_id":"39637","ticket_reference":"HDT40718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door locks","ticket_address_1":"80 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/18","activity_end":"2018-11-14 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47274","activity_notes":"Please raise a work order for Reddan to change the door locks - 2nd Floor left office door locksReddan, please check with Lilian\/shaun.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37896","activity_ticket_id":"39638","ticket_reference":"HDT40719","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door lock","ticket_address_1":"Flat 1, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/18","activity_end":"2018-11-14 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47275","activity_notes":"Please raise a work order for Reddan to reinstate door lock that has come loose.Reddan, tenant should be in for access.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37897","activity_ticket_id":"39639","ticket_reference":"HDT40720","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet flush handle","ticket_address_1":"17 Slingsby Place (5th floor disabled toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/18","activity_end":"2018-11-14 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47276","activity_notes":"Please arrange for an engineer to attend 17 Slingsby place, 5th floor. Toilet seems to be leaking and flush handle loose. ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37898","activity_ticket_id":"39251","ticket_reference":"HDT40332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower head","ticket_address_1":"Flat 2.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/18","activity_end":"2018-11-14 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47277","activity_notes":"there has been a crack on the shower head holder since I moved in. Reddan , please arrange for Wed - 17th after 2pm.Apart from the shower, the tap in the kitchen is leaking water and could possibly flood the wooden floor. Could you please send someone to have a look at it. 12\/10\/2018 15:49 (jan)<\/b>Awaiting confirmation of access<\/p>

15\/10\/2018 09:48 (jan)<\/b>Booked for Wednesday, 17th Oct after 2pm. Tenant to provide access<\/p>

18\/10\/2018 15:53 (sandra)<\/b>new riser rail on order expected 22nd October <\/p>

09\/11\/2018 15:57 (jan)<\/b>Email for access on Wednesday, 14th Nov<\/p>

12\/11\/2018 10:42 (jan)<\/b>Booked for Wed, 14th Nov pm with keys<\/p>

13\/11\/2018 11:13 (sandra )<\/b>(Ticket Closed)<\/p>

16\/11\/2018 11:28 (sandra)<\/b>riser rail replaced <\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37899","activity_ticket_id":"39641","ticket_reference":"HDT40722","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12553 - Flat 4, Wellington Court","ticket_address_1":"Flat 4, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/11\/18","activity_end":"2018-11-14 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47278","activity_notes":"Water damaged repairs ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37900","activity_ticket_id":"39642","ticket_reference":"HDT40723","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door frame","ticket_address_1":"Flat 4, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/18","activity_end":"2018-11-14 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47279","activity_notes":"Following the leak, the door frame and door have become wrought; please provide feedback on this too.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 09:19 (jan)<\/b>Email for access today<\/p>

27\/11\/2018 12:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37903","activity_ticket_id":"39643","ticket_reference":"HDT40724","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/18","activity_end":"2018-11-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47282","activity_notes":"Bathroom shower door is not closing fullyHandle on the door of the washing machine is brokenHand wash Sink and bath sink in the bathroom both the drain plugs do not pop up.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:32 (sandra)<\/b>Need help with shower door.It has dropped from top hinge. Hand basin Broken pop up waste Bath Missing bolt. For both of the above if we can't get identical then we would need to replace both pop up waste. Handle on door has been refixed but need filla to refill hole as had to get to screw which was buried<\/p>

15\/11\/2018 10:52 (jan)<\/b>Email for access Tues am, 20th Nov to fit the shower screen<\/p>

16\/11\/2018 14:16 (jan)<\/b>Booked for Tuesday am with keys<\/p>

26\/11\/2018 10:16 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 16:18 (sandra)<\/b>shower door needs to be replaced quoted price <\/p>

28\/11\/2018 14:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37904","activity_ticket_id":"39633","ticket_reference":"HDT40714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issue","ticket_address_1":"Flat b, 5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/18","activity_end":"2018-11-14 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47283","activity_notes":"Please see to the boiler issue asap today; contractor has attended few weeks ago and same issue has occurred.Please use management keys to access property today.","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 12:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37905","activity_ticket_id":"39644","ticket_reference":"HDT40725","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler issues","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/18","activity_end":"2018-11-14 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47284","activity_notes":"no hot water or heating ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:29 (sandra)<\/b>Actually Hot water is working but not the heating. Michael The room stat is calling for heat but not pumping round. I think possibly it's the thermostatic control valves on the rads as I can't seem to free the pins inside.May need looking at<\/p>

15\/11\/2018 10:24 (sandra)<\/b>PARTS NEEDED <\/p>

19\/11\/2018 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37906","activity_ticket_id":"39624","ticket_reference":"HDT40705","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Christmas Event","ticket_address_1":"Thomas Neal Centre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/18","activity_end":"2018-11-14 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47285","activity_notes":"David for one day Thursday 15th To be invoiced separately ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:58 (sandra)<\/b>Help move boxes for Christmas event <\/p>

16\/11\/2018 10:07 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2018 10:55 (jan)<\/b>(Ticket Re-Opened)<\/p>

20\/11\/2018 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37907","activity_ticket_id":"39645","ticket_reference":"HDT40726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/12556 - 52 Shaftesbury Avenue, London W1D 6LP","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1D 6LP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/18","activity_end":"2018-12-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47286","activity_notes":"Gas Meter Works ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:27 (jan)<\/b>Booked for Wed, 21st Nov<\/p>

23\/11\/2018 11:20 (jan)<\/b>Rescheduled for Monday, 26th Nov at 3pm<\/p>

27\/11\/2018 11:13 (jan)<\/b>Rescheduled for Wed pm, 5th Dec<\/p>

07\/12\/2018 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37908","activity_ticket_id":"39646","ticket_reference":"HDT40727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"2nd Floor, 34-36 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/18","activity_end":"2018-11-14 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47287","activity_notes":"Please assign a works order to Redden for the following:Investigate leak as shown in attached videoPlease Note: Redden had complete works to the roof in August 2018","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 10:47 (sandra)<\/b>updated client and awaiting his further instruction <\/p>

27\/11\/2018 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37909","activity_ticket_id":"39647","ticket_reference":"HDT40728","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Broken hinge","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/18","activity_end":"2018-11-14 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47288","activity_notes":"Tehcnician required, for 3rd Floor Gents WC, there is a broken hinge on the door of the under sink cabinet.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 14:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37910","activity_ticket_id":"39648","ticket_reference":"HDT40729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds","ticket_address_1":"2nd\/3rd Floor Flat, 9A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/18","activity_end":"2018-11-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47289","activity_notes":"Please raise a work order for Reddan to attend to the below.Tenant reported:problems with the blinds. They do not stay up when pulled up Hi Laura, can you please advise on access. Reddan, please confirm attendance.laura.clivaz@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 13:31 (jan)<\/b>Email to tenant for access Friday, 16th Nov<\/p>

16\/11\/2018 09:24 (jan)<\/b>Booked for Monday with keys<\/p>

19\/11\/2018 09:50 (sandra)<\/b>4x blinds required, 2x for the bedroom @ w820 D 1m,2x for living room @ W920 D 1550The slats are 25mm white wood for all blinds.<\/p>

19\/11\/2018 09:50 (sandra)<\/b>blinds to be ordered<\/p>

27\/11\/2018 11:11 (sandra)<\/b>The new blinds are being delivered on Monday and we would like to arrange to fit these on Tuesday please.Can we attend between 12 2 pm to do this for you. Please confirm if you are will be at home or if we should pick up keys.Booked for 4\/12<\/p>

27\/11\/2018 11:59 (sandra)<\/b>Booked for 4th Tuesday with keys <\/p>

05\/12\/2018 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37911","activity_ticket_id":"39635","ticket_reference":"HDT40716","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet flush","ticket_address_1":"4th Floor disabled toilet, The Talent Business","ticket_address_2":"17 Slingsby Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/18","activity_end":"2018-11-14 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47290","activity_notes":"4th floor disabled toilet (broken flush)Please could this be seen to urgently.We have been without use of this toilet all day.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37912","activity_ticket_id":"39649","ticket_reference":"HDT40730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"7-9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/18","activity_end":"2018-11-14 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47291","activity_notes":"Please raise a work order for Reddan to change the padlock to the roof hatch to a combination padlock and let Rupert court and James know the new code. Can this be done by tomorrow please.Can you also make a sign with your printer as follows and place next to the padlock:- "For access contact MJ Mapp HelpDesk on 020 7908 5500"","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:51 (sandra)<\/b>supplied and fitted padlock and sign ordered <\/p>

19\/11\/2018 14:52 (sandra)<\/b>Roy is buying the padlock today and needs to get a sign made <\/p>

20\/11\/2018 08:31 (sandra)<\/b>Code 2725 <\/p>

28\/11\/2018 12:17 (sandra)<\/b>sign made <\/p>

04\/12\/2018 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37913","activity_ticket_id":"39650","ticket_reference":"HDT40731","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cam locks","ticket_address_1":"5a Rupert Court, South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/18","activity_end":"2018-11-14 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47292","activity_notes":"Please attend 5A to replace cam locks to 4x pedestal.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:10 (sandra)<\/b>Attended and removed 1x cam lock from filing cabinet,to try and source replacements, will return to fit x4 locks once sourced and delivered.<\/p>

16\/11\/2018 15:05 (sandra)<\/b>Keys now cut for 3x filing cabinets and handed over to security,1x lock is still with the locksmiths while they try to cut a key for it.Time 1hr,Materials none as yet,Parking none.<\/p>

05\/12\/2018 14:00 (sandra)<\/b>Not complete, collected lock from Vp fox who can't cut keys for this lock and taken to worrells locksmiths in southwark . Keys now cut for 3x filing cabinets and handed over to security,1x lock is still with the locksmiths while they try to cut a key for itAttended and removed 1x cam lock from filing cabinet,to try and source replacements, will return to fit x4 locks once sourced and delivered.<\/p>

11\/12\/2018 09:30 (sandra)<\/b>3 completed <\/p>

19\/12\/2018 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37914","activity_ticket_id":"39639","ticket_reference":"HDT40720","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet flush handle","ticket_address_1":"17 Slingsby Place (5th floor disabled toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/18","activity_end":"2018-11-14 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47293","activity_notes":"Please arrange for an engineer to attend 17 Slingsby place, 5th floor. Toilet seems to be leaking and flush handle loose. ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37915","activity_ticket_id":"39651","ticket_reference":"HDT40732","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"17 Slingsby Place, 5th Floor Disabled Toilet","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/18","activity_end":"2018-11-14 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47294","activity_notes":"Please arrange for an engineer to attend 17 Slingsby place, 5th floor disable toilet. Toilet seems to be leaking and flush handle loose. ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:36 (sandra)<\/b>Removed cistern and Replaced faulty close couple kit<\/p>

27\/11\/2018 10:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37916","activity_ticket_id":"39651","ticket_reference":"HDT40732","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"17 Slingsby Place, 5th Floor Disabled Toilet","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/18","activity_end":"2018-11-14 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47295","activity_notes":"Please arrange for an engineer to attend 17 Slingsby place, 5th floor disable toilet. Toilet seems to be leaking and flush handle loose. ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:36 (sandra)<\/b>Removed cistern and Replaced faulty close couple kit<\/p>

27\/11\/2018 10:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37917","activity_ticket_id":"39644","ticket_reference":"HDT40725","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler issues","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/18","activity_end":"2018-11-15 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47296","activity_notes":"no hot water or heating ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:29 (sandra)<\/b>Actually Hot water is working but not the heating. Michael The room stat is calling for heat but not pumping round. I think possibly it's the thermostatic control valves on the rads as I can't seem to free the pins inside.May need looking at<\/p>

15\/11\/2018 10:24 (sandra)<\/b>PARTS NEEDED <\/p>

19\/11\/2018 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37918","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/18","activity_end":"2018-11-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47297","activity_notes":"-The shower is still dripping. This still hasnt been fixed.-The light in the oven doesnt work.-One of the two lights in the extractor (above the stovetop) doesnt work.-The smaller bedrooms door stopper is missing a rubber tip.-The light outside my front door (that illuminates my unit number) is flickering","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37919","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/02\/19","activity_end":"2019-02-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47298","activity_notes":"-The shower is still dripping. This still hasnt been fixed.toilet is continually flushingtowel rail does not get hot ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37920","activity_ticket_id":"39653","ticket_reference":"HDT40734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Unit 16, Quadrant Business Centre, ","ticket_address_2":"135 Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/11\/18","activity_end":"2018-11-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47299","activity_notes":"Please look at Unit 16 QBC as there is a leak on the flat roof above their unit and it has caused damage to the ceiling. The roof was sealed previously by yourselves, however it appears to have not stopped. Can you please liaise with Tenant for access. Contact details below.Lauren 07808242092 or Stefan 07860267811","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 10:03 (jan)<\/b>Booked for Friday at 8am, tenant will provide access<\/p>

26\/11\/2018 09:32 (sandra)<\/b>updated needed from Dan<\/p>

30\/11\/2018 15:03 (sandra)<\/b>Roof needs completely resurfacing to stop leaks. <\/p>

30\/11\/2018 15:04 (sandra)<\/b>air conditioning units will need to be removed to resurface the roof. <\/p>

06\/12\/2018 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37921","activity_ticket_id":"39654","ticket_reference":"HDT40735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door entry system","ticket_address_1":"5A Rupert Court (2nd door entry system)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/11\/18","activity_end":"2018-11-15 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47300","activity_notes":"Please raise a work order for Reddan to check on site office 2nd door entry system. Our fobs could not open the door.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37922","activity_ticket_id":"39655","ticket_reference":"HDT40736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement shower panel and door ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/11\/18","activity_end":"2018-11-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47301","activity_notes":"Replacement shower panel and door ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:03 (sandra)<\/b>To replace existing glass panel and shower door, door would be replaced with sliding door instead of hinged as is currently due to lack of suitable replacement. 200 materials4hrs 2x engineers<\/p>

19\/11\/2018 11:48 (jan)<\/b>Email to tenant for access Thurs pm<\/p>

20\/11\/2018 09:48 (jan)<\/b>Booked for Thursday pm, 22nd Nov with keys<\/p>

27\/11\/2018 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37923","activity_ticket_id":"39655","ticket_reference":"HDT40736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement shower panel and door ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/18","activity_end":"2018-11-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47302","activity_notes":"Replacement shower panel and door ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:03 (sandra)<\/b>To replace existing glass panel and shower door, door would be replaced with sliding door instead of hinged as is currently due to lack of suitable replacement. 200 materials4hrs 2x engineers<\/p>

19\/11\/2018 11:48 (jan)<\/b>Email to tenant for access Thurs pm<\/p>

20\/11\/2018 09:48 (jan)<\/b>Booked for Thursday pm, 22nd Nov with keys<\/p>

27\/11\/2018 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37924","activity_ticket_id":"39656","ticket_reference":"HDT40737","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12557 - Flat 7, Wellington Court ","ticket_address_1":"Flat 7, Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/18","activity_end":"2018-11-28 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47303","activity_notes":"To disconnect and remove existing extractor fan in bathroom.To supply and install 1No new extractor fan into place, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 15:45 (jan)<\/b>Email to tenant for access Wednesday, 28th Nov<\/p>

26\/11\/2018 16:05 (jan)<\/b>Booked for Wednesday, 28th Nov with keys<\/p>

29\/11\/2018 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37925","activity_ticket_id":"39657","ticket_reference":"HDT40738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge","ticket_address_1":"Flat B - 24 Rupert St \/ 5B Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/11\/18","activity_end":"2018-11-15 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47304","activity_notes":"Re ; Flat B - 24 Rupert st \/ 5B Rupert CourtPlease raise a work order for Reddan appliance engineer to attend.Tenant reported:The fridge has been doing a weird noise (a bit annoying). Reddan, Please liaise with tenant Fernando on access.Fernando Montes Ch. 15\/11\/2018 10:58 (jan)<\/b>Email to tenant for access Mon, 19th Nov between 12 and 4pm<\/p>

15\/11\/2018 12:00 (jan)<\/b>Booked for Monday, 19th Nov between 12 and 4pm. Tenant will provide access<\/p>

21\/11\/2018 14:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37926","activity_ticket_id":"39658","ticket_reference":"HDT40739","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"JH\/JH\/12552 - Cross Keys, London, SW3","ticket_address_1":"Cross Keys","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"15\/11\/18","activity_end":"2018-11-15 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47305","activity_notes":"Replacement hand-dryer ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:33 (sandra)<\/b>booked for Monday <\/p>

26\/11\/2018 16:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37927","activity_ticket_id":"39645","ticket_reference":"HDT40726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/12556 - 52 Shaftesbury Avenue, London W1D 6LP","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1D 6LP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/12\/18","activity_end":"2018-12-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47306","activity_notes":"Gas Meter Works ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:27 (jan)<\/b>Booked for Wed, 21st Nov<\/p>

23\/11\/2018 11:20 (jan)<\/b>Rescheduled for Monday, 26th Nov at 3pm<\/p>

27\/11\/2018 11:13 (jan)<\/b>Rescheduled for Wed pm, 5th Dec<\/p>

07\/12\/2018 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37928","activity_ticket_id":"39659","ticket_reference":"HDT40740","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12510 - 21 Wardour Street","ticket_address_1":"21 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/11\/18","activity_end":"2018-11-15 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47307","activity_notes":"To carry out preparation works to 2No pillars, fascias, door and frame to offices, prime, undercoat and apply gloss coat on completion ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:25 (sandra)<\/b>to be booked in <\/p>

14\/12\/2018 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37929","activity_ticket_id":"39660","ticket_reference":"HDT40741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/18","activity_end":"2018-11-15 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47308","activity_notes":"Please raise a work order for Reddan to carry out checks and redec.Reddan, I've asked Dean to survey on redec works. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:25 (sandra)<\/b>on going <\/p>

26\/11\/2018 09:46 (sandra)<\/b>Danny to get quote for new under counter water heater <\/p>

26\/11\/2018 09:46 (sandra)<\/b>Roy recommend new under counter water heater <\/p>

27\/11\/2018 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37930","activity_ticket_id":"39660","ticket_reference":"HDT40741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/11\/18","activity_end":"2018-11-15 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47309","activity_notes":"Please raise a work order for Reddan to carry out checks and redec.Reddan, I've asked Dean to survey on redec works. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:25 (sandra)<\/b>on going <\/p>

26\/11\/2018 09:46 (sandra)<\/b>Danny to get quote for new under counter water heater <\/p>

26\/11\/2018 09:46 (sandra)<\/b>Roy recommend new under counter water heater <\/p>

27\/11\/2018 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37931","activity_ticket_id":"39634","ticket_reference":"HDT40715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement floor ","ticket_address_1":"Flat 4","ticket_address_2":"37-39 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/18","activity_end":"2018-11-15 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47310","activity_notes":"Replacement flooring upstairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:47 (sandra)<\/b>Removal of uplifted flooring, washing machine and moved fridge freezer to 21 wardour St.Time 3hrs,Disposal fee,half load, office,Parking none.<\/p>

16\/11\/2018 12:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37933","activity_ticket_id":"39643","ticket_reference":"HDT40724","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/18","activity_end":"2018-11-20 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47312","activity_notes":"Bathroom shower door is not closing fullyHandle on the door of the washing machine is brokenHand wash Sink and bath sink in the bathroom both the drain plugs do not pop up.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:32 (sandra)<\/b>Need help with shower door.It has dropped from top hinge. Hand basin Broken pop up waste Bath Missing bolt. For both of the above if we can't get identical then we would need to replace both pop up waste. Handle on door has been refixed but need filla to refill hole as had to get to screw which was buried<\/p>

15\/11\/2018 10:52 (jan)<\/b>Email for access Tues am, 20th Nov to fit the shower screen<\/p>

16\/11\/2018 14:16 (jan)<\/b>Booked for Tuesday am with keys<\/p>

26\/11\/2018 10:16 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 16:18 (sandra)<\/b>shower door needs to be replaced quoted price <\/p>

28\/11\/2018 14:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37934","activity_ticket_id":"39560","ticket_reference":"HDT40641","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Lion Lights timer 8th Nov and 12th Nov","ticket_address_1":"Wardour St\/Horse & Dolphin\/Lion Lights","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/18","activity_end":"2018-11-15 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47313","activity_notes":"Please raise a work order for Alan to adjust timer this Friday. (just one day)Reddan, Alan... please adjust timer at :Wardour streetHorse & DolphinLion LightsLights to come on Friday (9th) only 7pm - 11pm. And to adjust back to 4pm-11pm on Monday (12th).","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2018 11:16 (sandra)<\/b>Adjust all time clocks to 7pm to 11 pm ready for event on Friday .....Need to return <\/p>

08\/11\/2018 14:50 (jan)<\/b>Lights to be adjusted back on Tuesday am, 13th Nov as agreed with Lilian<\/p>

15\/11\/2018 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37935","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/11\/18","activity_end":"2018-11-15 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47314","activity_notes":"-The shower is still dripping. This still hasnt been fixed.-The light in the oven doesnt work.-One of the two lights in the extractor (above the stovetop) doesnt work.-The smaller bedrooms door stopper is missing a rubber tip.-The light outside my front door (that illuminates my unit number) is flickering-The washer\/dryer might be broken. I tried running it for the first time yesterday and it would not proceed past the wash phase (to the next rinse phase). Ive started a test run of it to confirm this. (please test this and confirm washing and dryer cycle is fully working)","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37936","activity_ticket_id":"39661","ticket_reference":"HDT40742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 1, 44 Wellington St & 3 Russell St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/18","activity_end":"2018-11-29 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47315","activity_notes":"Please raise a work order for Reddan to carry out the below gas safety cert that is due in december.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 15:05 (jan)<\/b>Booked for 29th November with keys<\/p>

30\/11\/2018 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37937","activity_ticket_id":"39662","ticket_reference":"HDT40743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 1, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/18","activity_end":"2018-11-30 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47316","activity_notes":"Please raise a work order for Reddan to carry out the below gas safety cert that is due in december.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 15:19 (jan)<\/b>Booked for 30th November with keys<\/p>

30\/11\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37938","activity_ticket_id":"39663","ticket_reference":"HDT40744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 5, 32-34 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47317","activity_notes":"Please raise a work order for Reddan to carry out the below gas safety cert that is due in december.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 15:06 (jan)<\/b>Booked for 29th November with keys<\/p>

30\/11\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37939","activity_ticket_id":"39664","ticket_reference":"HDT40745","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 10, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47318","activity_notes":"Please raise a work order for Reddan to carry out the below gas safety cert that is due in december.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 15:07 (jan)<\/b>Booked for 29th November with keys<\/p>

30\/11\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37940","activity_ticket_id":"39665","ticket_reference":"HDT40746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 2, 10 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/18","activity_end":"2018-11-30 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47319","activity_notes":"Please raise a work order for Reddan to carry out the below gas safety cert that is due in december.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 15:18 (jan)<\/b>Booked for 30th November with keys<\/p>

30\/11\/2018 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37941","activity_ticket_id":"39666","ticket_reference":"HDT40747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 2, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/18","activity_end":"2018-11-30 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47320","activity_notes":"Please raise a work order for Reddan to carry out the below gas safety cert that is due in december.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 15:19 (jan)<\/b>Booked for 30th November with keys<\/p>

30\/11\/2018 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37942","activity_ticket_id":"39668","ticket_reference":"HDT40749","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"MDR\/JH\/12549 - 29 Catherine Street ","ticket_address_1":"29 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47321","activity_notes":"To supply and install 3No new kick-plates to doors as directed","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 10:12 (sandra)<\/b>ordered MR<\/p>

24\/01\/2019 15:21 (jan)<\/b>Kick plates to be fitted at the same time as the pine toilet seats<\/p>

29\/01\/2019 16:05 (jan)<\/b>Booked for Wed, 30th Jan with the pine toilet seats<\/p>

30\/01\/2019 12:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37943","activity_ticket_id":"39607","ticket_reference":"HDT40688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out Drain is blocked","ticket_address_1":"Flat 1.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/18","activity_end":"2018-11-03 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47322","activity_notes":"Sabrina - 07377789830 from flat 1.2 called to say that the sink drain is blocked. she also said that because of this the washing machine is not finishing the rinse cycle. Please can you arrange with Sabrina to attend and sort out. sabrina.jegerlehner@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 14:32 (jan)<\/b>Email to tenant for access Tuesday, 13th Nov<\/p>

12\/11\/2018 15:23 (jan )<\/b>(Ticket Closed)<\/p>

05\/12\/2018 10:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/12\/2018 10:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37944","activity_ticket_id":"39667","ticket_reference":"HDT40748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 5, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47323","activity_notes":"Please raise a work order for Reddan to carry out the below gas safety cert that is due in december.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 15:06 (jan)<\/b>Booked for 29th November with keys<\/p>

30\/11\/2018 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37945","activity_ticket_id":"39669","ticket_reference":"HDT40750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 1, 19-23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/18","activity_end":"2018-11-30 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47324","activity_notes":"Please raise a work order for Reddan to carry out the below gas safety cert that is due in december.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 15:20 (jan)<\/b>Booked for 30th November with keys<\/p>

30\/11\/2018 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37946","activity_ticket_id":"39492","ticket_reference":"HDT40573","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gulley","ticket_address_1":"Flat 4, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/18","activity_end":"2018-11-15 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47325","activity_notes":"Please could you go ahead and seal the gulley, as soon as possible before it rains again.","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2018 11:08 (jan)<\/b>Email for access to Flat 6 Monday am, 5th Nov<\/p>

07\/11\/2018 13:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37947","activity_ticket_id":"39314","ticket_reference":"HDT40395","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12493 - Flat 10, Goodwins House","ticket_address_1":"Flat 10, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/18","activity_end":"2018-11-15 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47326","activity_notes":"To supply and install 1No new premium white aluminium venetian blind with 25mm slat to patio door ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 11:32 (jan)<\/b>Email to client for access Friday, 9th Nov<\/p>

06\/11\/2018 12:16 (jan)<\/b>Booked for early afternoon on Friday, 9th Nov. Access with keys<\/p>

09\/11\/2018 15:11 (jan)<\/b>Email to tenant to reschedule for Monday, 12th Nov<\/p>

09\/11\/2018 15:42 (jan)<\/b>Rescheduled for Monday, 12th Nov with keys<\/p>

12\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37948","activity_ticket_id":"39670","ticket_reference":"HDT40751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/12555 - Flat 2, 32 Wellington Street, London WC2E 7BD","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 7BD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"15\/11\/18","activity_end":"2018-11-15 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47327","activity_notes":"Protection works to bathroom and adjacent areas ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:21 (sandra)<\/b>to be booked in <\/p>

22\/11\/2018 11:25 (sandra)<\/b>Booked for monday with keys at 8 and tenant will be home at 9 <\/p>

27\/11\/2018 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37949","activity_ticket_id":"39671","ticket_reference":"HDT40752","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat A, 23 Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/18","activity_end":"2018-11-15 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47328","activity_notes":"Please raise a work order for Reddan to carry out gas safety certificate as soon as possible. Please confirm when this can be done so tenant can be made aware.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37950","activity_ticket_id":"39672","ticket_reference":"HDT40753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration","ticket_address_1":"26 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/11\/18","activity_end":"2018-11-15 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47329","activity_notes":"Please raise a work order for Reddan to redec leak stained areas.Reddan, please arrange for sometime next week. Not urgent but let me know dates\/time.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:24 (sandra)<\/b>to be booked in <\/p>

27\/11\/2018 17:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37951","activity_ticket_id":"39673","ticket_reference":"HDT40754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flushing constantly","ticket_address_1":"Flat 3.3, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/11\/18","activity_end":"2018-11-15 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47330","activity_notes":"Toilet won't stop flushing. Please raise a work order for Reddan to investigate.Reddan, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 09:15 (jan)<\/b>New syphon required<\/p>

19\/11\/2018 09:13 (sandra)<\/b>Temporary repair made.Details of syphon taken for replacement and passed to Danny.<\/p>

19\/11\/2018 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37953","activity_ticket_id":"39674","ticket_reference":"HDT40755","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Service to Glass front door ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"15\/11\/18","activity_end":"2018-11-15 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47332","activity_notes":"Please can you arrange for your contractor Brian from R&B doors to service our glass front door fixings. Similar scope as the last years quote (attached) although this time no new grub screws or parts are needed just need all the pivot pole and fixings tightened up and serviced. Please confirm price? I need to get this job done in the next couple of weeks.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37954","activity_ticket_id":"39675","ticket_reference":"HDT40756","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"no hot water ","ticket_address_1":"Sands End","ticket_address_2":"135-137 Stephendale Road, Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/18","activity_end":"2018-11-15 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47333","activity_notes":"The boiler hasn't been working for the last couple of days. i tried to restart it several times, checked the pressure which seems fine. The indicator displays "EA".","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37955","activity_ticket_id":"39675","ticket_reference":"HDT40756","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"no hot water ","ticket_address_1":"Sands End","ticket_address_2":"135-137 Stephendale Road, Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/18","activity_end":"2018-11-15 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47334","activity_notes":"The boiler hasn't been working for the last couple of days. i tried to restart it several times, checked the pressure which seems fine. The indicator displays "EA".","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37956","activity_ticket_id":"39676","ticket_reference":"HDT40757","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilets blocked","ticket_address_1":"4th Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/18","activity_end":"2018-11-15 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47335","activity_notes":"Ladies and mens toilet blocked 4th floor.Can we have attendance ASAP. ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37957","activity_ticket_id":"39677","ticket_reference":"HDT40758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flooding","ticket_address_1":"Yoga Studio, 131 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/11\/18","activity_end":"2018-11-22 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47336","activity_notes":"Please attend the above site as the tenant in 131 Salusbury Road - Yoga Studio, has complained of flooding in their entrance area caused by gutter which is depositing water around their door. Every time it rains, this causes a large problem. Can you please look into the gutter issue and also the damp in their corridor. I have pictures provided to me by the Tenant if required.Please contact Ian Scott for access on 07946 922014","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 09:30 (jan)<\/b>Awaiting confirmation of access for this afternoon<\/p>

19\/11\/2018 11:28 (jan)<\/b>Email to client for access Thurs, 22nd Nov between 8 and 10am<\/p>

19\/11\/2018 15:25 (sandra)<\/b>two men need to return to lift the tiles <\/p>

20\/11\/2018 09:27 (jan)<\/b>Booked for Thursday, 22nd Nov at 8.45am<\/p>

22\/11\/2018 14:24 (sandra)<\/b>Complete,filled void to front and side of property where building meets path\/tarmac. TR<\/p>

26\/11\/2018 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 09:30 (sandra)<\/b>Dan has to provide a report for this one. As yet have not received. <\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37958","activity_ticket_id":"39673","ticket_reference":"HDT40754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flushing constantly","ticket_address_1":"Flat 3.3, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/11\/18","activity_end":"2018-11-16 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47337","activity_notes":"Toilet won't stop flushing. Please raise a work order for Reddan to investigate.Reddan, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 09:15 (jan)<\/b>New syphon required<\/p>

19\/11\/2018 09:13 (sandra)<\/b>Temporary repair made.Details of syphon taken for replacement and passed to Danny.<\/p>

19\/11\/2018 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37959","activity_ticket_id":"39677","ticket_reference":"HDT40758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flooding","ticket_address_1":"Yoga Studio, 131 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/18","activity_end":"2018-11-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47338","activity_notes":"Please attend the above site as the tenant in 131 Salusbury Road - Yoga Studio, has complained of flooding in their entrance area caused by gutter which is depositing water around their door. Every time it rains, this causes a large problem. Can you please look into the gutter issue and also the damp in their corridor. I have pictures provided to me by the Tenant if required.Please contact Ian Scott for access on 07946 922014","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 09:30 (jan)<\/b>Awaiting confirmation of access for this afternoon<\/p>

19\/11\/2018 11:28 (jan)<\/b>Email to client for access Thurs, 22nd Nov between 8 and 10am<\/p>

19\/11\/2018 15:25 (sandra)<\/b>two men need to return to lift the tiles <\/p>

20\/11\/2018 09:27 (jan)<\/b>Booked for Thursday, 22nd Nov at 8.45am<\/p>

22\/11\/2018 14:24 (sandra)<\/b>Complete,filled void to front and side of property where building meets path\/tarmac. TR<\/p>

26\/11\/2018 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 09:30 (sandra)<\/b>Dan has to provide a report for this one. As yet have not received. <\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37960","activity_ticket_id":"39678","ticket_reference":"HDT40759","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"recommendations after break in ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/18","activity_end":"2018-11-16 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47339","activity_notes":"recommendations after break in ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 09:33 (sandra )<\/b>(Ticket Closed)<\/p>

16\/11\/2018 09:34 (sandra)<\/b>As you know I am not a security expert but this is what would concern me......First of all a ladder has been left on the rear flat roof. This allows easy access into flat 2 especially as no security on bedroom window.Sash bolt not used.No sash window locks No lock on secondary glazing.This allows really easy access from the flat roof (especially withladder already in place)Front door flat 2 As I mentioned yesterday this door is harder to get access into unless Mr Burglar has a crow bar to use. Night latch Ok but not anti slip Lock 5 lever deadlock but could be upgraded as shoot bolt is standard No hinge bolts. These would improve the hinge side No London Bar This would make the lock side stronger. Especially as frame is softwood.I found a gap of 3mm on the hinge side this allows a crow bar to be used and plenty of leverage on the door stop. Also I found the lock side has a bit of movement. Again this allows a crow bar or something similar to be used to gain access. Overall the security to this door can be improved considerably by doing any of the above and would definitely slow Mr Burglar down and would make a lot of noise attempting to gain access.I hope this helps <\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37961","activity_ticket_id":"39679","ticket_reference":"HDT40760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak and soffat","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/18","activity_end":"2018-11-16 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47340","activity_notes":"As discussed with Dean this morning, before he start redecoration, we notice a possible leak from lead flashing which damaged the soffit board.Please investigate and replace soffit board. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37962","activity_ticket_id":"39680","ticket_reference":"HDT40761","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer dryer","ticket_address_1":"Flat 3, 34A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/11\/18","activity_end":"2018-11-16 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47341","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported :The dry function on the washing machine does not seem to be working anymore. I have tried using all 3 dry functions, but after the spin cycle the clothes are still wet. Reddan, please liaise with tenant-Tyler on access.Tyler Bui 16\/11\/2018 12:19 (jan)<\/b>Email for access on Monday, 19th Nov between 12 and 5pm<\/p>

16\/11\/2018 12:30 (jan)<\/b>Booked for Monday, 19th Nov between 12 and 4pm with keys<\/p>

20\/11\/2018 13:13 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 12:01 (jan)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 12:29 (jan)<\/b>Booked for Friday, 30th Nov between 12 and 4pm.Call tenant to confirm if he will be home or we should use keys<\/p>

30\/11\/2018 15:57 (jan)<\/b>RA rescheduled for Monday, 3rd Dec between 12 and 2pm. Phone Tyler when RA are on their way on 07931 517738<\/p>

10\/12\/2018 15:01 (sandra)<\/b>dryer condenser unblocked <\/p>

10\/12\/2018 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37963","activity_ticket_id":"39679","ticket_reference":"HDT40760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak and soffat","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/11\/18","activity_end":"2018-11-16 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47342","activity_notes":"As discussed with Dean this morning, before he start redecoration, we notice a possible leak from lead flashing which damaged the soffit board.Please investigate and replace soffit board. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37964","activity_ticket_id":"39681","ticket_reference":"HDT40762","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front gate not locking ","ticket_address_1":"Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/18","activity_end":"2018-11-16 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47343","activity_notes":"front gates not locking ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37965","activity_ticket_id":"39682","ticket_reference":"HDT40763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Mag lock","ticket_address_1":"Horse & Dolphin Yard","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/18","activity_end":"2018-11-16 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47344","activity_notes":"18:19 Received call from tenant reporting that the main gates do not secure on the mag-lock. The gates open & close on the fob but do not secure on closure. Engineer attendance requested for tomorrow.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:24 (sandra)<\/b>awaiting contractors report <\/p>

20\/11\/2018 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37966","activity_ticket_id":"39675","ticket_reference":"HDT40756","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"no hot water ","ticket_address_1":"Sands End","ticket_address_2":"135-137 Stephendale Road, Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/18","activity_end":"2018-11-16 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47345","activity_notes":"The boiler hasn't been working for the last couple of days. i tried to restart it several times, checked the pressure which seems fine. The indicator displays "EA".","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37967","activity_ticket_id":"39675","ticket_reference":"HDT40756","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"no hot water ","ticket_address_1":"Sands End","ticket_address_2":"135-137 Stephendale Road, Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/18","activity_end":"2018-11-16 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47346","activity_notes":"The boiler hasn't been working for the last couple of days. i tried to restart it several times, checked the pressure which seems fine. The indicator displays "EA".","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37968","activity_ticket_id":"39683","ticket_reference":"HDT40764","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Silicone","ticket_address_1":"10 Bingham Place (31 Nottingham Place)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/18","activity_end":"2018-11-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47347","activity_notes":"Ensuite bathroom Broken silicone around the base of the shower. Silicone needs redoing.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 11:29 (jan)<\/b>Booked for Wed, 21st Nov between 8 and 10am<\/p>

27\/11\/2018 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37969","activity_ticket_id":"39684","ticket_reference":"HDT40765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"5 Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/18","activity_end":"2018-11-16 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47348","activity_notes":"Please assign a works order to Redden for the following:A third party has reported a leak via party wall stating "The next door neighbours roof has slates missing and the box gutter runs into the this property which is causing the leak"Please investigate ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37970","activity_ticket_id":"39305","ticket_reference":"HDT40386","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/11\/18","activity_end":"2018-11-16 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47349","activity_notes":"Did you get the intercom looked at, if not can Paul attend tomorrow please?thearogers@yahoo.co.uk","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2018 17:01 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2018 09:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2018 11:23 (jan )<\/b>(Ticket Closed)<\/p>

16\/11\/2018 12:44 (jan)<\/b>(Ticket Re-Opened)<\/p>

20\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

19\/12\/2018 12:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2018 12:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37971","activity_ticket_id":"39685","ticket_reference":"HDT40766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12523 - 19 Gerrard Street ","ticket_address_1":"19 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"16\/11\/18","activity_end":"2018-11-16 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47350","activity_notes":"Upgrading lights ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 15:21 (sandra)<\/b>to be booked in <\/p>

21\/11\/2018 11:38 (sandra)<\/b>Daren booked for Monday 26th <\/p>

27\/11\/2018 10:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37972","activity_ticket_id":"39576","ticket_reference":"HDT40657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Building Office furniture ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/11\/18","activity_end":"2018-11-16 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47351","activity_notes":"Build office furniture ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:14 (sandra)<\/b>Monday 12th <\/p>

12\/11\/2018 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37973","activity_ticket_id":"39457","ticket_reference":"HDT40538","ticket_client":"2023","client_name":"GVA","ticket_title":" Lights blowing","ticket_address_1":"45 Charles St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/18","activity_end":"2018-11-16 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47352","activity_notes":"Description : Internal Light Faultyx3 lights on the staircase that need replacing as the bulbs keep blowing.Mike Reddan has the details so please discuss with him before sending an engineer.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 12:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37974","activity_ticket_id":"39686","ticket_reference":"HDT40767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/11\/18","activity_end":"2018-11-16 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47353","activity_notes":"Supply and install new bathroom tap Bath shower mixerShower HoseShower RiserNew Shower Curtain and railNew Sink WasteNew Kitchen sink and tapsClean the sky lightFit the window restrictorCover up hole around air con unit - Michael to advise Fit blind cleats ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 12:17 (sandra)<\/b>vacant property <\/p>

30\/11\/2018 15:06 (sandra)<\/b>vanity unit needs to be reinstated as it needed to be cut to fit the new taps <\/p>

11\/12\/2018 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37975","activity_ticket_id":"39686","ticket_reference":"HDT40767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"16\/11\/18","activity_end":"2018-11-16 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47354","activity_notes":"Refit vanity unit that was taken out to fit tapsClean the sky lightFit the window restrictorCover up hole around air con unit - Michael to advise Fit blind cleats ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 12:17 (sandra)<\/b>vacant property <\/p>

30\/11\/2018 15:06 (sandra)<\/b>vanity unit needs to be reinstated as it needed to be cut to fit the new taps <\/p>

11\/12\/2018 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37976","activity_ticket_id":"39687","ticket_reference":"HDT40768","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Soffit board","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/11\/18","activity_end":"2018-11-16 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47355","activity_notes":"Please attend site to investigate and replace soffit board. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:23 (sandra)<\/b>in progress<\/p>

29\/11\/2018 10:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37977","activity_ticket_id":"39688","ticket_reference":"HDT40769","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 4, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/18","activity_end":"2018-11-16 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47356","activity_notes":"Please could you attend today the tenant in flat 4 has no hot water.Humzah, he can give access any time: 07305068055.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37978","activity_ticket_id":"39689","ticket_reference":"HDT40770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"South Service Yard, 5 Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/18","activity_end":"2018-11-16 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47357","activity_notes":"Please attend South Service Yard to replace lamps in the cleaners cupboard.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37979","activity_ticket_id":"39690","ticket_reference":"HDT40771","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works","ticket_address_1":"Flat 4, 186 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/18","activity_end":"2018-11-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47358","activity_notes":"Deepa called, apparently the plug socket is still loose And a new jobbie to look at the water pressure","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 14:56 (jan)<\/b>Email to client for access Wed pm, 21st Nov<\/p>

19\/11\/2018 09:17 (sandra)<\/b>Faulty flow switches on pump. When pump kicks in then it's a decent shower.New pump required. (Better version)Socket Hole to big in plasterboatd so it's pulling into the wall. Had to cheat by putting plastic behind then used silicone around the outside. Looks ok <\/p>

19\/11\/2018 12:58 (jan)<\/b>Email to client for access Wed pm, 21st Nov<\/p>

20\/11\/2018 10:27 (jan)<\/b>Booked for Wed pm, 21st Nov with keys<\/p>

22\/11\/2018 11:54 (jan)<\/b>Rescheduled for Fri pm, 23rd Nov<\/p>

30\/11\/2018 15:07 (sandra)<\/b>pump is on order <\/p>

07\/12\/2018 10:45 (jan)<\/b>Email to client for access on Monday, 10th Dec to fit the pump<\/p>

10\/12\/2018 11:08 (sandra)<\/b>cant locate the fuseboard <\/p>

10\/12\/2018 16:14 (jan)<\/b>Email for access Wed pm, 12th Dec<\/p>

11\/12\/2018 09:14 (jan)<\/b>Booked for Wed, 12th Dec with keys<\/p>

13\/12\/2018 15:03 (jan)<\/b>Email to client for access Monday am, 17th Dec<\/p>

08\/01\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37980","activity_ticket_id":"39682","ticket_reference":"HDT40763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Mag lock","ticket_address_1":"Horse & Dolphin Yard","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/11\/18","activity_end":"2018-11-16 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47359","activity_notes":"18:19 Received call from tenant reporting that the main gates do not secure on the mag-lock. The gates open & close on the fob but do not secure on closure. Engineer attendance requested for tomorrow.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:24 (sandra)<\/b>awaiting contractors report <\/p>

20\/11\/2018 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37981","activity_ticket_id":"39691","ticket_reference":"HDT40772","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no heating ","ticket_address_1":"Flat 3","ticket_address_2":"The priory St Marks Hill, ","ticket_town":"Surbiton","ticket_county":"Surrey","ticket_postcode":"KT13 8DG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/18","activity_end":"2018-11-19 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47360","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 08:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37982","activity_ticket_id":"39692","ticket_reference":"HDT40773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - gates not working ","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/18","activity_end":"2018-11-19 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47361","activity_notes":"gates not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 08:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37983","activity_ticket_id":"39693","ticket_reference":"HDT40774","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - leak ","ticket_address_1":"9a Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/18","activity_end":"2018-11-19 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47362","activity_notes":"leak from 3 into Flat 2","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 08:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37984","activity_ticket_id":"39690","ticket_reference":"HDT40771","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works","ticket_address_1":"Flat 4, 186 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/18","activity_end":"2018-12-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47363","activity_notes":"Deepa called, apparently the plug socket is still loose And a new jobbie to look at the water pressure","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 14:56 (jan)<\/b>Email to client for access Wed pm, 21st Nov<\/p>

19\/11\/2018 09:17 (sandra)<\/b>Faulty flow switches on pump. When pump kicks in then it's a decent shower.New pump required. (Better version)Socket Hole to big in plasterboatd so it's pulling into the wall. Had to cheat by putting plastic behind then used silicone around the outside. Looks ok <\/p>

19\/11\/2018 12:58 (jan)<\/b>Email to client for access Wed pm, 21st Nov<\/p>

20\/11\/2018 10:27 (jan)<\/b>Booked for Wed pm, 21st Nov with keys<\/p>

22\/11\/2018 11:54 (jan)<\/b>Rescheduled for Fri pm, 23rd Nov<\/p>

30\/11\/2018 15:07 (sandra)<\/b>pump is on order <\/p>

07\/12\/2018 10:45 (jan)<\/b>Email to client for access on Monday, 10th Dec to fit the pump<\/p>

10\/12\/2018 11:08 (sandra)<\/b>cant locate the fuseboard <\/p>

10\/12\/2018 16:14 (jan)<\/b>Email for access Wed pm, 12th Dec<\/p>

11\/12\/2018 09:14 (jan)<\/b>Booked for Wed, 12th Dec with keys<\/p>

13\/12\/2018 15:03 (jan)<\/b>Email to client for access Monday am, 17th Dec<\/p>

08\/01\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37985","activity_ticket_id":"39694","ticket_reference":"HDT40775","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"Light out","ticket_address_1":"Numerix Software, 41 Eastcheap, 2nd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/18","activity_end":"2018-11-28 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47364","activity_notes":"Since the repair, the light initially flickers and then goes out","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 14:27 (jan)<\/b>Booked for Thursday, 22nd Nov<\/p>

26\/11\/2018 10:42 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

27\/11\/2018 12:47 (jan)<\/b>Rescheduled for Wed, 28th Nov at 3pm<\/p>

29\/11\/2018 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37986","activity_ticket_id":"39695","ticket_reference":"HDT40776","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Leak","ticket_address_1":"Flat 3, 9a Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/11\/18","activity_end":"2018-11-19 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47365","activity_notes":"Thomas Neal Security called our helpdesk on Saturday to say there was a leak from Flat 3 into Flat 2. Our engineer attended and had to remove tiles and rotten timber to cut the pipe and cap it off.Need us to return to this and replace pipework and boxing in.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 15:35 (jan)<\/b>Email to client for access Friday, 23rd Nov<\/p>

21\/11\/2018 12:24 (jan)<\/b>Similar tiles to be sourced to complete the works<\/p>

03\/12\/2018 10:22 (sandra)<\/b>need completion pic<\/p>

07\/12\/2018 10:08 (sandra)<\/b>advised client that tiles cannot be sourced and we should box in and paint. awaiting further instruction from client and appointment to complete the works<\/p>

11\/12\/2018 14:42 (sandra)<\/b>The boxing in is complete and ready for decoration<\/p>

14\/12\/2018 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37987","activity_ticket_id":"39696","ticket_reference":"HDT40777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom camera","ticket_address_1":"Flat 1, 7 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/11\/18","activity_end":"2018-11-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47366","activity_notes":"The intercom camera does not appear to be working. It turns on, but its all black. Can someone take a look at it please?: Joe d'Elia 20\/11\/2018 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37988","activity_ticket_id":"39697","ticket_reference":"HDT40778","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fire door bar","ticket_address_1":"Jamie's Kitchen, Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/18","activity_end":"2018-11-19 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47367","activity_notes":"This Job was booked in sometime last week, Travis attended to it and managed to refit the bar to the door. Unfortunately, it has come off again and we will like to get the door handle replaced the bar with a single push to exit and also we will like to have the door painted and all the holes filled.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 13:09 (sandra)<\/b>ordered handle from irongmongery direct TR<\/p>

20\/11\/2018 13:20 (sandra)<\/b>Attended to see which type of paddle handle exit hardware is required,and ordered from ironmongery direct. Will return to fit once delivered<\/p>

21\/11\/2018 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37989","activity_ticket_id":"39698","ticket_reference":"HDT40779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water","ticket_address_1":"Flat 3, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/18","activity_end":"2018-11-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47368","activity_notes":"Call received from Naheed - 07468-856 604, tenant does not have heating or hot water and her boiler is displaying a fault. The tenant has advised that she has been having on-going issues with it for the past couple of weeks. Engineer attended this weekend and repressurised the boiler but she has once again lost hot water and heating. Can you please contact tenant and arrange to attend today","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 13:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37990","activity_ticket_id":"39699","ticket_reference":"HDT40780","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/12561 - 7a Langley Street","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"19\/11\/18","activity_end":"2018-11-19 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47369","activity_notes":"To service the door and tighten fittings with out removing the door or any fittings Please Note:If we need to remove any fittings, we will provide additional cost.If the door needs removing we will send a further quote","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 11:36 (sandra)<\/b>booked thursday <\/p>

06\/12\/2018 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37991","activity_ticket_id":"39700","ticket_reference":"HDT40781","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat 2, 23 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/11\/18","activity_end":"2018-11-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47370","activity_notes":"Hi can we have a call out to the above please as water has been leaking from another area within the flat. If someone can attend in the next day or two please? If you can contact Mrs Baghler direct to organise a time\/date 0207 637 4489 and also let me know.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37992","activity_ticket_id":"39624","ticket_reference":"HDT40705","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Christmas Event","ticket_address_1":"Thomas Neal Centre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/18","activity_end":"2018-11-19 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47371","activity_notes":"David for one day Thursday 15th To be invoiced separately ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 09:58 (sandra)<\/b>Help move boxes for Christmas event <\/p>

16\/11\/2018 10:07 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2018 10:55 (jan)<\/b>(Ticket Re-Opened)<\/p>

20\/11\/2018 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37993","activity_ticket_id":"39701","ticket_reference":"HDT40782","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Apt 8, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/18","activity_end":"2018-11-19 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47372","activity_notes":"There is no hot water in apartment 8. Can you please have this checked as soon as possible?","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 11:18 (jan)<\/b>Awaiting access for today between 1 and 2pm<\/p>

27\/11\/2018 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37994","activity_ticket_id":"39677","ticket_reference":"HDT40758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flooding","ticket_address_1":"Yoga Studio, 131 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/18","activity_end":"2018-11-22 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47373","activity_notes":"Please attend the above site as the tenant in 131 Salusbury Road - Yoga Studio, has complained of flooding in their entrance area caused by gutter which is depositing water around their door. Every time it rains, this causes a large problem. Can you please look into the gutter issue and also the damp in their corridor. I have pictures provided to me by the Tenant if required.Please contact Ian Scott for access on 07946 922014","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 09:30 (jan)<\/b>Awaiting confirmation of access for this afternoon<\/p>

19\/11\/2018 11:28 (jan)<\/b>Email to client for access Thurs, 22nd Nov between 8 and 10am<\/p>

19\/11\/2018 15:25 (sandra)<\/b>two men need to return to lift the tiles <\/p>

20\/11\/2018 09:27 (jan)<\/b>Booked for Thursday, 22nd Nov at 8.45am<\/p>

22\/11\/2018 14:24 (sandra)<\/b>Complete,filled void to front and side of property where building meets path\/tarmac. TR<\/p>

26\/11\/2018 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 09:30 (sandra)<\/b>Dan has to provide a report for this one. As yet have not received. <\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37995","activity_ticket_id":"39702","ticket_reference":"HDT40783","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Move boxes","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"22\/11\/18","activity_end":"2018-11-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47374","activity_notes":"To move boxes ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 11:57 (jan)<\/b>Booked for Thursday am, 22nd Nov<\/p>

22\/11\/2018 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37996","activity_ticket_id":"39702","ticket_reference":"HDT40783","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Move boxes","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/18","activity_end":"2018-11-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47375","activity_notes":"To move boxes ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 11:57 (jan)<\/b>Booked for Thursday am, 22nd Nov<\/p>

22\/11\/2018 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37997","activity_ticket_id":"39702","ticket_reference":"HDT40783","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Move boxes","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/18","activity_end":"2018-11-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47376","activity_notes":"To move boxes ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 11:57 (jan)<\/b>Booked for Thursday am, 22nd Nov<\/p>

22\/11\/2018 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37998","activity_ticket_id":"39703","ticket_reference":"HDT40784","ticket_client":"1339","client_name":"Mr & Mrs Strain","ticket_title":"Flooring","ticket_address_1":"3 Berkeley Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8 4AP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/18","activity_end":"2018-11-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47377","activity_notes":"As per our previous conversation, I would now need someone to come and repair the flooring that was lifted in my kitchen. Could your builder come on Friday this week as I should get the new planks on Thursday?","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT37999","activity_ticket_id":"39704","ticket_reference":"HDT40785","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power failure","ticket_address_1":"Flat B, 25 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/18","activity_end":"2018-11-19 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47378","activity_notes":"Yesterday I was running the dish washer and laundry at the same time and everything stopped working, including the fridge where the freezer part is now melting into the fridge. I think the entire electricity on that side of the wall is out as the sockets are also not working. I am at work but feel free to let people enter the apartment. Reddan, please access with management keys.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 08:15 (sandra)<\/b>Not complete Test thought circuit found MCB to be under sized when running both appliances at the same time, reset MCB and order new one <\/p>

21\/11\/2018 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38000","activity_ticket_id":"39705","ticket_reference":"HDT40786","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 3.2, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/18","activity_end":"2018-11-19 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47379","activity_notes":"Please raise a work order for Reddan to check on the below boiler. Tenant reported:The radiator symbol on the display keeps flashing and our radiators are just not getting particularly warm, even when the valves are open quite high? Reddan, tenant is in for access.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 08:36 (sandra )<\/b>(Ticket Closed)<\/p>

20\/11\/2018 11:07 (jan)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2018 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38001","activity_ticket_id":"39680","ticket_reference":"HDT40761","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer dryer","ticket_address_1":"Flat 3, 34A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/18","activity_end":"2018-11-19 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47380","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported :The dry function on the washing machine does not seem to be working anymore. I have tried using all 3 dry functions, but after the spin cycle the clothes are still wet. Reddan, please liaise with tenant-Tyler on access.Tyler Bui 16\/11\/2018 12:19 (jan)<\/b>Email for access on Monday, 19th Nov between 12 and 5pm<\/p>

16\/11\/2018 12:30 (jan)<\/b>Booked for Monday, 19th Nov between 12 and 4pm with keys<\/p>

20\/11\/2018 13:13 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 12:01 (jan)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 12:29 (jan)<\/b>Booked for Friday, 30th Nov between 12 and 4pm.Call tenant to confirm if he will be home or we should use keys<\/p>

30\/11\/2018 15:57 (jan)<\/b>RA rescheduled for Monday, 3rd Dec between 12 and 2pm. Phone Tyler when RA are on their way on 07931 517738<\/p>

10\/12\/2018 15:01 (sandra)<\/b>dryer condenser unblocked <\/p>

10\/12\/2018 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38002","activity_ticket_id":"39706","ticket_reference":"HDT40787","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/18","activity_end":"2018-11-19 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47381","activity_notes":"There is no hot water in apartment 1. Can you please have this checked as soon as possible? ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38003","activity_ticket_id":"39706","ticket_reference":"HDT40787","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/18","activity_end":"2018-11-19 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47382","activity_notes":"There is no hot water in apartment 1. Can you please have this checked as soon as possible? ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38004","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/18","activity_end":"2018-11-19 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47383","activity_notes":"-The shower is still dripping. This still hasnt been fixed.-The light in the oven doesnt work.-One of the two lights in the extractor (above the stovetop) doesnt work.-The smaller bedrooms door stopper is missing a rubber tip.-The light outside my front door (that illuminates my unit number) is flickering-The washer\/dryer might be broken. I tried running it for the first time yesterday and it would not proceed past the wash phase (to the next rinse phase). Ive started a test run of it to confirm this. (please test this and confirm washing and dryer cycle is fully working)","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38005","activity_ticket_id":"39707","ticket_reference":"HDT40788","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/18","activity_end":"2018-11-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47384","activity_notes":"Vanessa (tenant on first floor) has called to say that the main door isn't closing property, the doors are moving automatically but once closed there is still a gap. Someone will be on site this evening until 18:30. Please contact Vanessa on 0207 2876608 with an ETA","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 08:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38006","activity_ticket_id":"39708","ticket_reference":"HDT40789","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sockets don't work","ticket_address_1":"Flat 10, Goodwins House","ticket_address_2":"55-56 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/18","activity_end":"2018-11-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47385","activity_notes":"I discovered this weekend that two of the electrical outlets (side-by-side) in the bedroom between the built-in shelves and the window on the east wall of the room do not work. The switches for both plugs do not toggle to the on position to deliver power to the outlets.Helpdesk please raise a work order for Reddan to attend to resolve the issue with the sockets, Please confirm when you will be attending to Barbara copied in. barbara.schroeder@alstomgroup.com","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 16:28 (jan)<\/b>Email to tenant for access Friday, 23rd Nov between 8 and 10am<\/p>

19\/11\/2018 16:45 (jan)<\/b>Booked for Friday, 23rd Nov at 8am. Access via tenant<\/p>

23\/11\/2018 11:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38007","activity_ticket_id":"39709","ticket_reference":"HDT40790","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12451 - Garage R, 19-28 Devonshire Close","ticket_address_1":"Garage R, 19-28 Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/11\/18","activity_end":"2018-11-20 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47386","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 11:47 (jane)<\/b>Works in progress<\/p>

05\/12\/2018 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38008","activity_ticket_id":"39349","ticket_reference":"HDT40430","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"125 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/11\/18","activity_end":"2018-11-20 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47387","activity_notes":"Can we have a look into the attached please , this has been leaking for some time into the basement and into Jack Wolfskin ( Adjacent to 125la) but the pipe was hidden behind a wall. Please can you let me know when this can be looked asap so that I know what we need to repair this pipe . Before it is boxed back in. Thank you.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:36 (sandra)<\/b>Rain water pipe runs through the building and it looks as if a repair has been made but a further crack is further up. This pipe runs through the centre of the building and will need to have an insert put all the way through. Information has been passed to MR for advise. <\/p>

27\/11\/2018 12:05 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38009","activity_ticket_id":"39349","ticket_reference":"HDT40430","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"125 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"20\/11\/18","activity_end":"2018-11-20 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47388","activity_notes":"Can we have a look into the attached please , this has been leaking for some time into the basement and into Jack Wolfskin ( Adjacent to 125la) but the pipe was hidden behind a wall. Please can you let me know when this can be looked asap so that I know what we need to repair this pipe . Before it is boxed back in. Thank you.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 14:36 (sandra)<\/b>Rain water pipe runs through the building and it looks as if a repair has been made but a further crack is further up. This pipe runs through the centre of the building and will need to have an insert put all the way through. Information has been passed to MR for advise. <\/p>

27\/11\/2018 12:05 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38010","activity_ticket_id":"39711","ticket_reference":"HDT40792","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light bulbs","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/18","activity_end":"2018-11-20 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47389","activity_notes":"Please would you send an electrician to change the light bulbs in the ensuite room (1), small room (1) and kitchen (3) as they are not working (5 light bulbs to be changed in total).Chelsea Lam ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38011","activity_ticket_id":"39640","ticket_reference":"HDT40721","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12539 - Flat 7, 127 Slingsby Place ","ticket_address_1":"Flat 7, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/18","activity_end":"2018-11-20 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47390","activity_notes":"To carefully remove existing appliance and dispose of correctly at waste transfer siteTo then supply and install new AEG integrated washer\/dryer, commission on completion and leave in full working order. ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38012","activity_ticket_id":"39063","ticket_reference":"HDT40144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hot tap not working ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/11\/18","activity_end":"2018-11-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47391","activity_notes":"Also, the hot tap in the main bathroom is playing up again. Is it possible for someone to come around to have a look into the issue?","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 09:14 (sandra)<\/b>emailed for access <\/p>

02\/10\/2018 09:46 (sandra)<\/b>access with keys 2\/10<\/p>

03\/10\/2018 10:25 (sandra)<\/b>new taps on order <\/p>

16\/10\/2018 10:05 (jane)<\/b>Part should be in, within couple of days <\/p>

17\/10\/2018 11:31 (jan)<\/b>Email to tenant for access tomorrow or Friday, 18th or 19th Oct<\/p>

18\/10\/2018 15:46 (sandra)<\/b>Tried to gain access but security has no keys for this property. please advise <\/p>

30\/10\/2018 10:59 (sandra)<\/b>need to rebook <\/p>

31\/10\/2018 13:15 (jan)<\/b>Booked for first thing, 5th Nov<\/p>

06\/11\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2018 08:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2018 08:43 (sandra)<\/b>changed cartridge but tap is still not working, so new tap has been ordered. <\/p>

29\/11\/2018 11:04 (jan)<\/b>Email to tenant for access Friday pm, 30th Nov<\/p>

29\/11\/2018 12:31 (jan)<\/b>Booked for Friday pm, 30th Nov with keys<\/p>

30\/11\/2018 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38013","activity_ticket_id":"39712","ticket_reference":"HDT40793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water","ticket_address_1":"2nd floor toilet, 19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/11\/18","activity_end":"2018-11-20 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47392","activity_notes":"Please raise a work order for Reddan to attend,Tenant reported :No hot water in 2nd Floor common parts toilet.Reddan, please access with management keys.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:02 (sandra)<\/b>Booked for 27\/11<\/p>

03\/12\/2018 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38014","activity_ticket_id":"39713","ticket_reference":"HDT40794","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 17, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/18","activity_end":"2018-11-20 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47393","activity_notes":"Please could you attend today, please collect keys from security as per tenants request please could you cut 3 keys arrange 3 fobs and charge this invoice separately to the tenant.And also attend to the following today: lights (some are not working anymore) kitchen sink- I realised that the water is coming up from the sink (spout assembly)heater-I would like to turn it on but I want to make sure that is working properly as we had a few problems with it last year.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 10:44 (sandra)<\/b>replacement tap has been ordered DW<\/p>

21\/11\/2018 11:35 (sandra)<\/b>Order transformers for light in main room and bedroom <\/p>

26\/11\/2018 15:20 (sandra)<\/b>Return to site and replace blown lamps and transformers as needed <\/p>

30\/11\/2018 16:14 (jan)<\/b>Email to tenants for access on Tues am, 4th Dec<\/p>

06\/12\/2018 11:10 (jan)<\/b>Email for access on Monday, 10th Dec to fit the new tap<\/p>

06\/12\/2018 11:21 (jan)<\/b>Tenant (Hila) has requested we wait until 27th Dec when Mariella returns from holiday<\/p>

02\/01\/2019 13:40 (sandra)<\/b>booked Thursday or Friday with keys 3rd or 4th <\/p>

07\/01\/2019 12:01 (sandra)<\/b>ask Deepa for access 8th <\/p>

07\/01\/2019 14:03 (sandra)<\/b>BOOKED 8TH 11 - 2 PM<\/p>

08\/01\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38015","activity_ticket_id":"39713","ticket_reference":"HDT40794","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 17, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/11\/18","activity_end":"2018-11-20 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47394","activity_notes":"Please could you attend today, please collect keys from security as per tenants request please could you cut 3 keys arrange 3 fobs and charge this invoice separately to the tenant.And also attend to the following today: lights (some are not working anymore) kitchen sink- I realised that the water is coming up from the sink (spout assembly)heater-I would like to turn it on but I want to make sure that is working properly as we had a few problems with it last year.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 10:44 (sandra)<\/b>replacement tap has been ordered DW<\/p>

21\/11\/2018 11:35 (sandra)<\/b>Order transformers for light in main room and bedroom <\/p>

26\/11\/2018 15:20 (sandra)<\/b>Return to site and replace blown lamps and transformers as needed <\/p>

30\/11\/2018 16:14 (jan)<\/b>Email to tenants for access on Tues am, 4th Dec<\/p>

06\/12\/2018 11:10 (jan)<\/b>Email for access on Monday, 10th Dec to fit the new tap<\/p>

06\/12\/2018 11:21 (jan)<\/b>Tenant (Hila) has requested we wait until 27th Dec when Mariella returns from holiday<\/p>

02\/01\/2019 13:40 (sandra)<\/b>booked Thursday or Friday with keys 3rd or 4th <\/p>

07\/01\/2019 12:01 (sandra)<\/b>ask Deepa for access 8th <\/p>

07\/01\/2019 14:03 (sandra)<\/b>BOOKED 8TH 11 - 2 PM<\/p>

08\/01\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38016","activity_ticket_id":"39714","ticket_reference":"HDT40795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiators","ticket_address_1":"YOU, 77 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/11\/18","activity_end":"2018-11-20 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47395","activity_notes":"I was wondering if it you guys that have control of our heating? Our radiators do not seem to be on and didnt know if this is just a case of you turning it on for us? ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 10:42 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:46 (sandra)<\/b>As discussed, I attended this job on Friday afternoon and re-opened all valves following the summer shutdown. We have had a long history with this job, where we have hardly no control on the system in the plant room, and on the office floors. A report on the plant room was completed 2 years ago and a quote to replace zones valves and thermostats in the offices was sent last year. Without anything being actioned, we are either on or off in the offices, and can't reduce plantroom temps below 65 - 70c because of the hot water stored temperature. I can reduce by 10cfrom 80, and would be happy to meet onsite to discuss solutions.<\/p>

26\/11\/2018 10:46 (sandra)<\/b>sent to client<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38017","activity_ticket_id":"39715","ticket_reference":"HDT40796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12393 - 19 Gerrard Street - First office ","ticket_address_1":"19 Gerrard Street - First Floor Office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/11\/18","activity_end":"2018-11-20 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47396","activity_notes":"To carry out all protection works to rear office, carry out all necessary preparation works to water damaged areas, scrap back, apply stain sealer followed by 2No coats of colour match emulsion on completion ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:03 (sandra)<\/b>To be booked <\/p>

04\/12\/2018 11:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38018","activity_ticket_id":"39705","ticket_reference":"HDT40786","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 3.2, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/18","activity_end":"2018-11-20 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47397","activity_notes":"Please raise a work order for Reddan to check on the below boiler. Tenant reported:The radiator symbol on the display keeps flashing and our radiators are just not getting particularly warm, even when the valves are open quite high? Reddan, tenant is in for access.The engineers did drop round yesterday to take a look at the boiler, but today its flashing error F22 and we have no heat at all. Any chance of getting someone in asap?","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 08:36 (sandra )<\/b>(Ticket Closed)<\/p>

20\/11\/2018 11:07 (jan)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2018 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38019","activity_ticket_id":"39716","ticket_reference":"HDT40797","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked roof outlet","ticket_address_1":"Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/11\/18","activity_end":"2018-11-20 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47398","activity_notes":"Please arrange for an engineer to attend site and unblock the roof outlet at wellington courtyard. (Please see the attached picture)","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 13:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38020","activity_ticket_id":"39717","ticket_reference":"HDT40798","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/18","activity_end":"2018-11-20 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47399","activity_notes":"Please attend site as the heating is not working.","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:26 (jan)<\/b>Email for access Friday am, 23rd Nov<\/p>

22\/11\/2018 11:41 (jan)<\/b>Booked for Friday, 23rd Nov first thing<\/p>

27\/11\/2018 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38021","activity_ticket_id":"39718","ticket_reference":"HDT40799","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Apt 4, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/18","activity_end":"2018-12-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47400","activity_notes":"Apartment 4 doesnt have hot water. I understand the engineer will return today to look at apartment 1, can he also look at apartment 4 please?Apartment 4 doesnt have hot water. Humzah, he can give access any time: 07305068055.","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:53 (sandra)<\/b>expansion vessesl needs to be replaced. temporary measure by lowering the boiler stat to <\/p>

30\/11\/2018 16:22 (jan)<\/b>Email to client for access Thurs am, 6th Dec<\/p>

04\/12\/2018 10:56 (jan)<\/b>Booked for Thurs, 6th Dec. Housekeeper to provide access (07595438679)<\/p>

19\/12\/2018 13:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38022","activity_ticket_id":"39719","ticket_reference":"HDT40800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door locks","ticket_address_1":"9A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/18","activity_end":"2018-11-20 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47401","activity_notes":"Please raise a work order for Reddan to reinstate a loose door lock.Reddan, Travis is attending to this now.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 13:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38023","activity_ticket_id":"39720","ticket_reference":"HDT40801","ticket_client":"2031","client_name":"Another Space","ticket_title":"Fire exit door","ticket_address_1":"Another Space, 4-10 Tower St, Seven Dials","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/18","activity_end":"2018-11-20 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47402","activity_notes":"I have just spoken to Jan on the phone regarding our fire exit door which is broken. We are unable to close the door which is a massive safety issue. This is very urgent as it means that we cannot close this evening safely. It would be much appreciated if we could get someone out today to help?","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:14 (sandra)<\/b>booked for 22\/11<\/p>

27\/11\/2018 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38024","activity_ticket_id":"39479","ticket_reference":"HDT40560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 20th NOVEMBER","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/11\/18","activity_end":"2018-11-20 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47403","activity_notes":"Please raise a work order for Reddan to carry out the ITC'S for the 20th November;to be completed by the 24th.Jobs to include - snapped freezer drawer to be repairedBlind hooks on back door and windows with blinds in loungeCheck they have a bathroom extract?Replace sealant in showerAdd blind cleats to patio and all other windows with blinds Assess patch of potential leak above the toilet Replace mastic and clean grout in shower. Check electrics. I could not turn off hall lights and more issues reported by tenant below. Check blinds Am also trying to get the paint colour as some touching up is needed - unless they recognise the paint colour?!","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 14:17 (sandra)<\/b>Very nice flat but some concerning issues which I just need to be approved. The bathroom unfortunately is the worse. Even though it is a lovely bathroom Bathroom1) Toilet seat does not fit the pan. Incorrect seat. To replace is approx 135 for correct seat 2) Cracked push button on toilet flush 3) Toilet flush is very difficult to flush. Needs new siphon 4) One wall light doesn't work. New ballast unit is required 5) Missing chain on plug 6) Tap spout is very loose on nearest hand basin to door. 7) Silicone needs redoing (As per request) 8) Unable to open top or bottom sash window. Sash cords ok Bedroom 9) One light not working 10) Badly fitted radiator. Sloping downwards 11) R\/H bottom sash does not stay up. Slides down. Incorrect weights 12) R\/H top sash unable to slide down THESE WILL BE DIFFICULT TO RECTIFY BY THURSDAY EVENING. But possible if needed but would require painting13) Bedroom door doesn't shut Hallway 14) Lights incorrectly wired up. (Angela had trouble turning off lighs)Bedroom 2 15) Clothes rail in wardrobe needs refixing 16) One outside patio light not working Kitchen\/Diner 17) Door stops. Missing rubbers. Need replacing 18) One ceiling light not working 19) Cracked door in washing machine. Does not leak 20) Loose door 21) Middle window appears to have new blind. Cord is way too short unless your 10 foot tall22) Hope in cupboard has been drilled. Possibly for cable to pass through 23) Extractor fan lights not working All doors the joints have opened up. I understand Jack has spoken to Angela about this and you do not require it to be doneThere are other minor issues but getting a sore finger typing. I feel the main issues is the bathroom Please advise. <\/p>

23\/11\/2018 11:06 (sandra)<\/b>Investigate 2 way light switching in hallway not working Test through and find faulty connection, repair test and leave working <\/p>

26\/11\/2018 10:23 (sandra)<\/b>FRIDGE new required. Broken freezer compartment and door unable to shutTOILET SEAT wrong seat but requested to wait for tenant to complain TOILET FLUSH cracked. Needs new. Again requested waiting for tenant to complain TOILET FLUSH Needs new siphon. Does work but difficult to flush. Has Breen ordered WINDOW SASH. Bathroom unable to open other window incorrect weights WASHING MACHINE cracked door. Not leaking. BLIND In kitchen\/diner middle blind. Cords too short and different from other two in room. Gloss compared to Matt black but all works<\/p>

26\/11\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2018 10:30 (sandra)<\/b>WINDOW SASH. Bathroom unable to open other window incorrect weights window specialist to attendfridge inner door needs to be replaced - repairaid<\/p>

26\/11\/2018 12:27 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

26\/11\/2018 14:07 (jan)<\/b>Booked for Wed, 28th Nov between 8am and 12pm. Awaiting confirmation of access<\/p>

27\/11\/2018 11:36 (sandra)<\/b>Repairaid - quote to follow <\/p>

29\/11\/2018 14:51 (sandra)<\/b>Met repair aid AlsoReplaced siphon and push button controls <\/p>

29\/11\/2018 15:39 (sandra)<\/b>The Fridge\/freezer at Flat 1, 15 Tavistock Street, London, Greater London, WC2E 7PS has been tested. Our engineer found out that the Evaporator door has to be replaced. Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

03\/12\/2018 10:20 (sandra)<\/b>quote for windows has been sent <\/p>

06\/12\/2018 11:58 (sandra)<\/b>part for fridge\/freezer ordered <\/p>

10\/12\/2018 11:25 (jan)<\/b>Left a voicemail for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 09:44 (sandra)<\/b>part for fridge\/freezer has been ordered by RA<\/p>

11\/12\/2018 12:12 (jan)<\/b>Booked for Thursday, 13th Dec between 10am and 2pm. Access with keys<\/p>

19\/12\/2018 08:17 (sandra)<\/b>appliance had evaporator door replaced <\/p>

19\/12\/2018 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38025","activity_ticket_id":"39721","ticket_reference":"HDT40802","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Out of hours - to be in attendance with pest control ","ticket_address_1":"15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/18","activity_end":"2018-11-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47404","activity_notes":"to be in attendance with pest control ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 13:30 (sandra)<\/b>one hour from midnight and one hour from 7 am <\/p>

20\/11\/2018 13:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38026","activity_ticket_id":"39722","ticket_reference":"HDT40803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Change lock","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/18","activity_end":"2018-11-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47405","activity_notes":"Please raise a work order for Reddan to change the lock and open door as discussed under the stairs and provide 2 keys, Travis is already aware.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38027","activity_ticket_id":"39720","ticket_reference":"HDT40801","ticket_client":"2031","client_name":"Another Space","ticket_title":"Fire exit door","ticket_address_1":"Another Space, 4-10 Tower St, Seven Dials","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"20\/11\/18","activity_end":"2018-11-20 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47406","activity_notes":"I have just spoken to Jan on the phone regarding our fire exit door which is broken. We are unable to close the door which is a massive safety issue. This is very urgent as it means that we cannot close this evening safely. It would be much appreciated if we could get someone out today to help?","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:14 (sandra)<\/b>booked for 22\/11<\/p>

27\/11\/2018 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38028","activity_ticket_id":"39723","ticket_reference":"HDT40804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12563 - Flat 1, 23 Charlotte Street - PLUS ADDITIONAL LABOUR","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"27\/11\/18","activity_end":"2018-11-27 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47407","activity_notes":"To carefully remove integrated existing washer\/dryer and dispose of correctly. To then supply and install new integrated washer\/dryer, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2018 16:56 (jan)<\/b>Email to client is for access Fri, 23rd Nov between 10am and 2pm<\/p>

21\/11\/2018 11:48 (jan)<\/b>Booked for <\/p>

23\/11\/2018 10:58 (jan)<\/b>Email for access Tues am, 27th Nov<\/p>

23\/11\/2018 13:00 (jan)<\/b>Booked for Tuesday, 27th Nov with keys<\/p>

27\/11\/2018 12:16 (sandra)<\/b>needs to be rescheduled due to sickness <\/p>

27\/11\/2018 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38029","activity_ticket_id":"39724","ticket_reference":"HDT40805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no power ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/18","activity_end":"2018-11-21 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47408","activity_notes":"Please raise a work order for Reddan electrician to investigate on loss of power to Flat 3.3Reddan, Please access with management keys.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38030","activity_ticket_id":"39725","ticket_reference":"HDT40806","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replacement lamps in common parts ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/18","activity_end":"2018-11-21 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47409","activity_notes":"Replacement lamps in common parts ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38031","activity_ticket_id":"39726","ticket_reference":"HDT40807","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replacement lamps in the common parts ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/18","activity_end":"2018-11-21 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47410","activity_notes":"Replacements lamps in the common parts","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38032","activity_ticket_id":"39727","ticket_reference":"HDT40808","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"disconnect supply","ticket_address_1":"2nd floor ","ticket_address_2":"17 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/18","activity_end":"2018-11-21 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47411","activity_notes":"disconnect electrical circuit for builders on site ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38033","activity_ticket_id":"39728","ticket_reference":"HDT40809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power failure","ticket_address_1":"28 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/18","activity_end":"2018-11-21 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47412","activity_notes":"Blue Post Power failurePlease raise a work order for Reddan electrician to investigate loss of power to the basement areas.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38034","activity_ticket_id":"39729","ticket_reference":"HDT40810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/11\/18","activity_end":"2018-11-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47413","activity_notes":"I am writing to follow up on the status of the items reported broken a few weeks ago.Our kitchen tap has now completely fallen off and the toilet seat is still unfixed. Can I ask for these to be rectified as soon as possible.One separate item is the main entrance door to the block, the one in the street. It doesnt shut by itself and is always open as the tenants dont lock it behind. Please could someone attend to these.","activity_timesheet":"1","ticket_notes_combined":"

21\/11\/2018 10:28 (jan)<\/b>New tap and toilet seat on order<\/p>

21\/11\/2018 11:42 (jan)<\/b>Email for access Fri am, 23rd Nov to fit temporary tap and toilet seat<\/p>

21\/11\/2018 11:54 (jan)<\/b>Booked for Friday, 23rd Nov before 10am. Tenant to provide access<\/p>

23\/11\/2018 11:19 (sandra)<\/b>investigated main door and courts are now dealing with this <\/p>

27\/11\/2018 12:55 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 09:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2018 15:08 (sandra)<\/b>toilet seat is on orderno tap can be sourced. entering with Lillian to remove tap from other flat and reinstating in said flat Tuesday <\/p>

03\/12\/2018 10:06 (sandra)<\/b>Have removed tap from 3.2 as arranged to source replacement parts<\/p>

04\/12\/2018 09:08 (sandra)<\/b>Removed tap and took away to source new part <\/p>

19\/12\/2018 16:04 (jan)<\/b>Email to client for access to fit the tap and toilet seat<\/p>

20\/12\/2018 09:26 (sandra)<\/b>I have heard from the tenant who has advised that they are away travelling, so they do not want any visits this side of the year.I have gone back to the tenants for them to confirm when they are back from travelling.Once the tenant confirms, I will let you know.<\/p>

20\/12\/2018 11:27 (jan)<\/b>Email to client for access Fri, 21st Dec<\/p>

07\/01\/2019 13:19 (sandra)<\/b>emailed lillian for access today\/tomorrow <\/p>

16\/01\/2019 14:45 (sandra)<\/b>emailed client as tap is expensive and we have not been given access by the tenant.Asked client if they wish us to return the tap.<\/p>

22\/01\/2019 13:18 (sandra)<\/b>still no access and Lillian is aware <\/p>

04\/02\/2019 13:42 (sandra)<\/b>(Placed On Hold) waiting on access from the tenant taps have been purchased <\/p>

27\/02\/2019 12:29 (sandra )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 12:30 (sandra)<\/b>taps have been purchased but have not been fitted due to no access from tenant. email client and made aware that we will be invoicing and charging for taps <\/p>

27\/02\/2019 16:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 11:17 (jan)<\/b>Booked for Thurs, 7th March at 8.30am with Lilian<\/p>

07\/03\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38035","activity_ticket_id":"39729","ticket_reference":"HDT40810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/18","activity_end":"2018-11-21 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47414","activity_notes":"I am writing to follow up on the status of the items reported broken a few weeks ago.Our kitchen tap has now completely fallen off and the toilet seat is still unfixed. Can I ask for these to be rectified as soon as possible.One separate item is the main entrance door to the block, the one in the street. It doesnt shut by itself and is always open as the tenants dont lock it behind. Please could someone attend to these.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 10:28 (jan)<\/b>New tap and toilet seat on order<\/p>

21\/11\/2018 11:42 (jan)<\/b>Email for access Fri am, 23rd Nov to fit temporary tap and toilet seat<\/p>

21\/11\/2018 11:54 (jan)<\/b>Booked for Friday, 23rd Nov before 10am. Tenant to provide access<\/p>

23\/11\/2018 11:19 (sandra)<\/b>investigated main door and courts are now dealing with this <\/p>

27\/11\/2018 12:55 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 09:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2018 15:08 (sandra)<\/b>toilet seat is on orderno tap can be sourced. entering with Lillian to remove tap from other flat and reinstating in said flat Tuesday <\/p>

03\/12\/2018 10:06 (sandra)<\/b>Have removed tap from 3.2 as arranged to source replacement parts<\/p>

04\/12\/2018 09:08 (sandra)<\/b>Removed tap and took away to source new part <\/p>

19\/12\/2018 16:04 (jan)<\/b>Email to client for access to fit the tap and toilet seat<\/p>

20\/12\/2018 09:26 (sandra)<\/b>I have heard from the tenant who has advised that they are away travelling, so they do not want any visits this side of the year.I have gone back to the tenants for them to confirm when they are back from travelling.Once the tenant confirms, I will let you know.<\/p>

20\/12\/2018 11:27 (jan)<\/b>Email to client for access Fri, 21st Dec<\/p>

07\/01\/2019 13:19 (sandra)<\/b>emailed lillian for access today\/tomorrow <\/p>

16\/01\/2019 14:45 (sandra)<\/b>emailed client as tap is expensive and we have not been given access by the tenant.Asked client if they wish us to return the tap.<\/p>

22\/01\/2019 13:18 (sandra)<\/b>still no access and Lillian is aware <\/p>

04\/02\/2019 13:42 (sandra)<\/b>(Placed On Hold) waiting on access from the tenant taps have been purchased <\/p>

27\/02\/2019 12:29 (sandra )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 12:30 (sandra)<\/b>taps have been purchased but have not been fitted due to no access from tenant. email client and made aware that we will be invoicing and charging for taps <\/p>

27\/02\/2019 16:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 11:17 (jan)<\/b>Booked for Thurs, 7th March at 8.30am with Lilian<\/p>

07\/03\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38036","activity_ticket_id":"39730","ticket_reference":"HDT40811","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"List of works","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"21\/11\/18","activity_end":"2018-11-21 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47415","activity_notes":"All of the light bulbs have gone in the wall lamps in the flat in the main room and mezzanine.This keeps happening on a regular basis and is a pain as they awkward and high up so I'm wondering if the wrong bulbs are being used and\/or if the engineer has a solution to this e.g. fitting new lamps.Could you please send an engineer out to replace the bulbs and advise what the best course of action would be going forward?The flat is empty this week so there are no access issues. I've copied in Stafford re the keys.The fuse box is above the bed area.Forgot to add could he also please have a look at the freezer compartment door in the fridge it looks like it needs a new handle\/door as it's not closing and has been icing up badly in the past- the model number is Whirlpool AMB 578 K\/G.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 11:45 (jan)<\/b>Email for access Monday, 26th Nov<\/p>

21\/11\/2018 12:16 (jan)<\/b>Repair Aid to attend Fri, 23rd Nov between 12 and 6pm<\/p>

22\/11\/2018 10:14 (sandra)<\/b>Booked for Friday <\/p>

23\/11\/2018 10:53 (jan)<\/b>Booked for 7am on Monday, 26th Nov<\/p>

27\/11\/2018 09:26 (sandra)<\/b>The Fridge\/freezer at Flat 308, Bankside Lofts, 65 Hopton Street, London, Greater London, SE1 9JL has been tested. Our engineer found out that the Door assembly has to be replaced, as well as the bulb.Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

27\/11\/2018 10:09 (sandra)<\/b>We attended 308 Bankside Lofts yesterday at 7am (actually located in SE1 not WC2!), please see attached photos. The lighting circuit was tested and cable\/fittings inspected for damage, no issues were located. The issue is the existing fittings are halogen lamped floodlights which are prone to overheating and subsequently blowing (especially when installed internally rather than externally). The client would like a cost to replace the 5no Halogen floodlights with LED versions (in white), I will issue a quotation asap. The cost for this call out and investigation is 95.00(+vat).<\/p>

27\/11\/2018 10:10 (sandra )<\/b>(Ticket Closed)<\/p>

19\/12\/2018 11:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2018 11:55 (jane )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 15:09 (jane )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 15:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38037","activity_ticket_id":"39730","ticket_reference":"HDT40811","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"List of works","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/11\/18","activity_end":"2018-11-21 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47416","activity_notes":"All of the light bulbs have gone in the wall lamps in the flat in the main room and mezzanine.This keeps happening on a regular basis and is a pain as they awkward and high up so I'm wondering if the wrong bulbs are being used and\/or if the engineer has a solution to this e.g. fitting new lamps.Could you please send an engineer out to replace the bulbs and advise what the best course of action would be going forward?The flat is empty this week so there are no access issues. I've copied in Stafford re the keys.The fuse box is above the bed area.Forgot to add could he also please have a look at the freezer compartment door in the fridge it looks like it needs a new handle\/door as it's not closing and has been icing up badly in the past- the model number is Whirlpool AMB 578 K\/G.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 11:45 (jan)<\/b>Email for access Monday, 26th Nov<\/p>

21\/11\/2018 12:16 (jan)<\/b>Repair Aid to attend Fri, 23rd Nov between 12 and 6pm<\/p>

22\/11\/2018 10:14 (sandra)<\/b>Booked for Friday <\/p>

23\/11\/2018 10:53 (jan)<\/b>Booked for 7am on Monday, 26th Nov<\/p>

27\/11\/2018 09:26 (sandra)<\/b>The Fridge\/freezer at Flat 308, Bankside Lofts, 65 Hopton Street, London, Greater London, SE1 9JL has been tested. Our engineer found out that the Door assembly has to be replaced, as well as the bulb.Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

27\/11\/2018 10:09 (sandra)<\/b>We attended 308 Bankside Lofts yesterday at 7am (actually located in SE1 not WC2!), please see attached photos. The lighting circuit was tested and cable\/fittings inspected for damage, no issues were located. The issue is the existing fittings are halogen lamped floodlights which are prone to overheating and subsequently blowing (especially when installed internally rather than externally). The client would like a cost to replace the 5no Halogen floodlights with LED versions (in white), I will issue a quotation asap. The cost for this call out and investigation is 95.00(+vat).<\/p>

27\/11\/2018 10:10 (sandra )<\/b>(Ticket Closed)<\/p>

19\/12\/2018 11:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2018 11:55 (jane )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 15:09 (jane )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 15:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38038","activity_ticket_id":"39731","ticket_reference":"HDT40812","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"No hot water","ticket_address_1":"Flat 1, 11-13 Neals Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/18","activity_end":"2018-11-21 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47417","activity_notes":"The tenant reported no hot water; please could attend today Access the tenant will be home all day.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 15:06 (sandra)<\/b>It fired up for a few minutes but now trying but failing to work. Spoke to Michael and he said it's the ignition probe. I am going to supply a couple of heaters as they have a young family<\/p>

22\/11\/2018 10:40 (jan)<\/b>Email for access Friday pm, 23rd Nov<\/p>

22\/11\/2018 10:51 (jan)<\/b>Booked for Friday pm, 23rd Nov. Access via tenant<\/p>

23\/11\/2018 14:57 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 11:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2018 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38039","activity_ticket_id":"39732","ticket_reference":"HDT40813","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power to lift","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/18","activity_end":"2018-11-21 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47418","activity_notes":"Help lift engineer Investigate no power to lift auto dialer and MCB not liable up.Identify circuit and find circuit to be supping the auto dialer and lift shaft lights.Test thought and find fault on shaft lights causing MCB to trip.Disconnect lift shaft lights leaving auto dialer working Lift engineer to return to fix lights ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 13:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38040","activity_ticket_id":"39695","ticket_reference":"HDT40776","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Leak","ticket_address_1":"Flat 3, 9a Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/11\/18","activity_end":"2018-11-27 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47419","activity_notes":"Thomas Neal Security called our helpdesk on Saturday to say there was a leak from Flat 3 into Flat 2. Our engineer attended and had to remove tiles and rotten timber to cut the pipe and cap it off.Need us to return to this and replace pipework and boxing in.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 15:35 (jan)<\/b>Email to client for access Friday, 23rd Nov<\/p>

21\/11\/2018 12:24 (jan)<\/b>Similar tiles to be sourced to complete the works<\/p>

03\/12\/2018 10:22 (sandra)<\/b>need completion pic<\/p>

07\/12\/2018 10:08 (sandra)<\/b>advised client that tiles cannot be sourced and we should box in and paint. awaiting further instruction from client and appointment to complete the works<\/p>

11\/12\/2018 14:42 (sandra)<\/b>The boxing in is complete and ready for decoration<\/p>

14\/12\/2018 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38041","activity_ticket_id":"39600","ticket_reference":"HDT40681","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat 3, 92 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/18","activity_end":"2018-12-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47420","activity_notes":"Could we have a call out to the above the lady is there until 3 today or it will have to be tomorrow. She has asked for Roy if possible as he apparently went there before and found him extremely helpful!!There is a leak in the study from the weekends weather but the gutters are dry?","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 13:39 (sandra)<\/b>Have cleared a partial blockage to the outlet but the main problem is the parapet wall and pointing. I need assistance with this as it is very close to the edge and the parapet wall is low.There is a zip wire but a harness is needed.<\/p>

22\/11\/2018 12:13 (jan)<\/b>Email to client for access Wed am, 28th Nov<\/p>

22\/11\/2018 14:28 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am. Tenant will provide access<\/p>

27\/11\/2018 10:35 (sandra)<\/b>to be rescheduled <\/p>

27\/11\/2018 11:01 (jan)<\/b>Email to reschedule for Tues, 4th Dec between 8 and 10am<\/p>

27\/11\/2018 12:27 (sandra)<\/b>Have cleared a partial blockage to the outlet but the main problem is the parapet wall and pointing. I need assistance with this as it is very close to the edge and the parapet wall is low.There is a zip wire but a harness is needed.<\/p>

29\/11\/2018 12:55 (sandra)<\/b>Hi we would like you to return but only if it is safe to do so and you have a harness?Have cleared a partial blockage to the outlet but the main problem is the parapet wall and pointing. I need assistance with this as it is very close to the edge and the parapet wall is low.There is a zip wire but a harness is needed.<\/p>

04\/12\/2018 08:39 (sandra)<\/b>Asked kim to book 13th but if it is wet will not be able to proceed <\/p>

13\/12\/2018 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38042","activity_ticket_id":"39733","ticket_reference":"HDT40814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12566 - Unit 21-27, Quadrant Business Centre, London, NW6","ticket_address_1":"UNit 21-27, Quadrant Business Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/18","activity_end":"2018-12-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47421","activity_notes":"1) To disconnect and remove existing and supply and install 2No new Solo plus extractor fans to top floor toilets, adjust to suit and leave in full working order2) To supply and fit 1No new 28w 2d emergency gear tray to lighting in common parts, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:44 (sandra)<\/b>ordered extractors Roy<\/p>

10\/12\/2018 16:38 (jan)<\/b>Email for access Wed, 12th Dec<\/p>

10\/12\/2018 16:55 (jan)<\/b>Booked for Wed, 12th Dec<\/p>

13\/12\/2018 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38043","activity_ticket_id":"39734","ticket_reference":"HDT40815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12564 - Obica Restaurant, 11-13 Charlotte Street ","ticket_address_1":"Obica, 11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"21\/11\/18","activity_end":"2018-11-21 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47422","activity_notes":"Following our site visit please see details of quote below.Attended site To supply and install:1no 870 x 1328mm 6.4mm clear laminated safety glass.1no 770 x 1320mm 6.4mm clear laminated safety glass","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 15:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38045","activity_ticket_id":"39736","ticket_reference":"HDT40817","ticket_client":"1587","client_name":"Third Financial Software Ltd","ticket_title":"White boards","ticket_address_1":"17 Neals Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/11\/18","activity_end":"2018-11-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47424","activity_notes":"Would like 2No white boards hung in the boardroom of 17 Neals Yard On Friday morning please ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:30 (jan)<\/b>Email to establish the earliest time we can attend on Fri, 23rd Nov<\/p>

27\/11\/2018 12:15 (sandra)<\/b>no update but confirmation from client that we were attending<\/p>

27\/11\/2018 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38046","activity_ticket_id":"39737","ticket_reference":"HDT40818","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12567 - Flat 3, The Priory, London, KT6","ticket_address_1":"Flat 3, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/18","activity_end":"2018-11-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47425","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 10:26 (jan)<\/b>Email for access fist thing Friday, 23rd Nov<\/p>

22\/11\/2018 11:04 (sandra)<\/b>booked for Wednesday but not with the tenant as yet <\/p>

26\/11\/2018 14:47 (jan)<\/b>Booked for Wed, 28th Nov with keys<\/p>

27\/11\/2018 16:28 (jan)<\/b>Booked for 8am on Wed, 28th Nov. Access via tenant<\/p>

29\/11\/2018 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38047","activity_ticket_id":"39738","ticket_reference":"HDT40819","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Extractor fan","ticket_address_1":"Flat 3, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/18","activity_end":"2018-12-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47426","activity_notes":"Please go ahead with the replacement extractor fan to the bathroom ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 15:21 (sandra)<\/b>ORDERED EXTRACTOR <\/p>

13\/12\/2018 15:11 (jan)<\/b>Email for access on Wed, 19th Dec<\/p>

17\/12\/2018 11:18 (jan)<\/b>Booked for Wed, 19th Dec between 11am and 1pm. Tenant to provide access<\/p>

20\/12\/2018 08:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38048","activity_ticket_id":"39731","ticket_reference":"HDT40812","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"No hot water","ticket_address_1":"Flat 1, 11-13 Neals Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/18","activity_end":"2018-11-23 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47427","activity_notes":"The tenant reported no hot water; please could attend today Access the tenant will be home all day.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2018 15:06 (sandra)<\/b>It fired up for a few minutes but now trying but failing to work. Spoke to Michael and he said it's the ignition probe. I am going to supply a couple of heaters as they have a young family<\/p>

22\/11\/2018 10:40 (jan)<\/b>Email for access Friday pm, 23rd Nov<\/p>

22\/11\/2018 10:51 (jan)<\/b>Booked for Friday pm, 23rd Nov. Access via tenant<\/p>

23\/11\/2018 14:57 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 11:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2018 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38049","activity_ticket_id":"39631","ticket_reference":"HDT40712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"7 Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/18","activity_end":"2018-11-21 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47428","activity_notes":"Please could you attend the following today: A leak from the main bathroom, the wall is very damp. (please confirm the cause of the leak once attended and resolved.)the extractor fan in the main bathroom and kitchen does not work and the small window in the small bedroom does not close properlyPlease use management keys to access the flat ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 15:24 (sandra)<\/b>closed window and need to return to replace mastic once dry.extractor in the kitchen works but the bathroom one is very slow DK<\/p>

15\/11\/2018 09:59 (sandra)<\/b>Order replacement extractor fan for bathroom <\/p>

15\/11\/2018 10:06 (sandra)<\/b>extractor has gone to quote <\/p>

22\/11\/2018 10:01 (sandra)<\/b>cut out all mastic and replaced <\/p>

27\/11\/2018 11:01 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38050","activity_ticket_id":"39640","ticket_reference":"HDT40721","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12539 - Flat 7, 127 Slingsby Place ","ticket_address_1":"Flat 7, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/18","activity_end":"2018-11-21 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47429","activity_notes":"To carefully remove existing appliance and dispose of correctly at waste transfer siteTo then supply and install new AEG integrated washer\/dryer, commission on completion and leave in full working order. ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38051","activity_ticket_id":"39640","ticket_reference":"HDT40721","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12539 - Flat 7, 127 Slingsby Place ","ticket_address_1":"Flat 7, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/11\/18","activity_end":"2018-11-21 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47430","activity_notes":"To carefully remove existing appliance and dispose of correctly at waste transfer siteTo then supply and install new AEG integrated washer\/dryer, commission on completion and leave in full working order. ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 14:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/11\/2018 14:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38052","activity_ticket_id":"39740","ticket_reference":"HDT40821","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door","ticket_address_1":"72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/18","activity_end":"2018-11-21 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47431","activity_notes":"Please raise a work order for Reddan to check on the main door.Tenant report ; Difficulty in opening the main door. Keys turned but not releasing the door to open easily.Reddan, please access with management keys.","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38053","activity_ticket_id":"39497","ticket_reference":"HDT40578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12518 - Flat 13, The Priory, KT6","ticket_address_1":"Flat 13, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"21\/11\/18","activity_end":"2018-11-21 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47432","activity_notes":"Bathroom repairs Can arrangements please be made with Tenant to access? Details below.Larisa07715 9303421) To isolate supplies to existing bath, disconnect, remove and dispose of.Supply and install new bath back to position inclusive of new mono mixer shower set and new showerscreen.Carry out repairs to tiling behind tapsReinstate supplies, connect, test and commission on completion2) To carry out preparation works to water damaged bathroom walls.Scrape back, apply stain sealer, fill and make good. Apply 2no coats of emulsion to match on completion.","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:25 (sandra)<\/b>Booked for Wednesday awaiting confirmation <\/p>

28\/11\/2018 12:00 (sandra)<\/b>PLEASE NOTE EXTRA WORKS TO REBUILD WALL IS DAY WORKS <\/p>

03\/12\/2018 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38054","activity_ticket_id":"39479","ticket_reference":"HDT40560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 20th NOVEMBER","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/11\/18","activity_end":"2018-11-22 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47433","activity_notes":"Please raise a work order for Reddan to carry out the ITC'S for the 20th November;to be completed by the 24th.Jobs to include - snapped freezer drawer to be repairedBlind hooks on back door and windows with blinds in loungeCheck they have a bathroom extract?Replace sealant in showerAdd blind cleats to patio and all other windows with blinds Assess patch of potential leak above the toilet Replace mastic and clean grout in shower. Check electrics. I could not turn off hall lights and more issues reported by tenant below. Check blinds Am also trying to get the paint colour as some touching up is needed - unless they recognise the paint colour?!","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 14:17 (sandra)<\/b>Very nice flat but some concerning issues which I just need to be approved. The bathroom unfortunately is the worse. Even though it is a lovely bathroom Bathroom1) Toilet seat does not fit the pan. Incorrect seat. To replace is approx 135 for correct seat 2) Cracked push button on toilet flush 3) Toilet flush is very difficult to flush. Needs new siphon 4) One wall light doesn't work. New ballast unit is required 5) Missing chain on plug 6) Tap spout is very loose on nearest hand basin to door. 7) Silicone needs redoing (As per request) 8) Unable to open top or bottom sash window. Sash cords ok Bedroom 9) One light not working 10) Badly fitted radiator. Sloping downwards 11) R\/H bottom sash does not stay up. Slides down. Incorrect weights 12) R\/H top sash unable to slide down THESE WILL BE DIFFICULT TO RECTIFY BY THURSDAY EVENING. But possible if needed but would require painting13) Bedroom door doesn't shut Hallway 14) Lights incorrectly wired up. (Angela had trouble turning off lighs)Bedroom 2 15) Clothes rail in wardrobe needs refixing 16) One outside patio light not working Kitchen\/Diner 17) Door stops. Missing rubbers. Need replacing 18) One ceiling light not working 19) Cracked door in washing machine. Does not leak 20) Loose door 21) Middle window appears to have new blind. Cord is way too short unless your 10 foot tall22) Hope in cupboard has been drilled. Possibly for cable to pass through 23) Extractor fan lights not working All doors the joints have opened up. I understand Jack has spoken to Angela about this and you do not require it to be doneThere are other minor issues but getting a sore finger typing. I feel the main issues is the bathroom Please advise. <\/p>

23\/11\/2018 11:06 (sandra)<\/b>Investigate 2 way light switching in hallway not working Test through and find faulty connection, repair test and leave working <\/p>

26\/11\/2018 10:23 (sandra)<\/b>FRIDGE new required. Broken freezer compartment and door unable to shutTOILET SEAT wrong seat but requested to wait for tenant to complain TOILET FLUSH cracked. Needs new. Again requested waiting for tenant to complain TOILET FLUSH Needs new siphon. Does work but difficult to flush. Has Breen ordered WINDOW SASH. Bathroom unable to open other window incorrect weights WASHING MACHINE cracked door. Not leaking. BLIND In kitchen\/diner middle blind. Cords too short and different from other two in room. Gloss compared to Matt black but all works<\/p>

26\/11\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2018 10:30 (sandra)<\/b>WINDOW SASH. Bathroom unable to open other window incorrect weights window specialist to attendfridge inner door needs to be replaced - repairaid<\/p>

26\/11\/2018 12:27 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

26\/11\/2018 14:07 (jan)<\/b>Booked for Wed, 28th Nov between 8am and 12pm. Awaiting confirmation of access<\/p>

27\/11\/2018 11:36 (sandra)<\/b>Repairaid - quote to follow <\/p>

29\/11\/2018 14:51 (sandra)<\/b>Met repair aid AlsoReplaced siphon and push button controls <\/p>

29\/11\/2018 15:39 (sandra)<\/b>The Fridge\/freezer at Flat 1, 15 Tavistock Street, London, Greater London, WC2E 7PS has been tested. Our engineer found out that the Evaporator door has to be replaced. Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

03\/12\/2018 10:20 (sandra)<\/b>quote for windows has been sent <\/p>

06\/12\/2018 11:58 (sandra)<\/b>part for fridge\/freezer ordered <\/p>

10\/12\/2018 11:25 (jan)<\/b>Left a voicemail for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 09:44 (sandra)<\/b>part for fridge\/freezer has been ordered by RA<\/p>

11\/12\/2018 12:12 (jan)<\/b>Booked for Thursday, 13th Dec between 10am and 2pm. Access with keys<\/p>

19\/12\/2018 08:17 (sandra)<\/b>appliance had evaporator door replaced <\/p>

19\/12\/2018 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38055","activity_ticket_id":"39479","ticket_reference":"HDT40560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 20th NOVEMBER","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/18","activity_end":"2018-11-22 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47434","activity_notes":"Please raise a work order for Reddan to carry out the ITC'S for the 20th November;to be completed by the 24th.Jobs to include - snapped freezer drawer to be repairedBlind hooks on back door and windows with blinds in loungeCheck they have a bathroom extract?Replace sealant in showerAdd blind cleats to patio and all other windows with blinds Assess patch of potential leak above the toilet Replace mastic and clean grout in shower. Check electrics. I could not turn off hall lights and more issues reported by tenant below. Check blinds Am also trying to get the paint colour as some touching up is needed - unless they recognise the paint colour?!","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 14:17 (sandra)<\/b>Very nice flat but some concerning issues which I just need to be approved. The bathroom unfortunately is the worse. Even though it is a lovely bathroom Bathroom1) Toilet seat does not fit the pan. Incorrect seat. To replace is approx 135 for correct seat 2) Cracked push button on toilet flush 3) Toilet flush is very difficult to flush. Needs new siphon 4) One wall light doesn't work. New ballast unit is required 5) Missing chain on plug 6) Tap spout is very loose on nearest hand basin to door. 7) Silicone needs redoing (As per request) 8) Unable to open top or bottom sash window. Sash cords ok Bedroom 9) One light not working 10) Badly fitted radiator. Sloping downwards 11) R\/H bottom sash does not stay up. Slides down. Incorrect weights 12) R\/H top sash unable to slide down THESE WILL BE DIFFICULT TO RECTIFY BY THURSDAY EVENING. But possible if needed but would require painting13) Bedroom door doesn't shut Hallway 14) Lights incorrectly wired up. (Angela had trouble turning off lighs)Bedroom 2 15) Clothes rail in wardrobe needs refixing 16) One outside patio light not working Kitchen\/Diner 17) Door stops. Missing rubbers. Need replacing 18) One ceiling light not working 19) Cracked door in washing machine. Does not leak 20) Loose door 21) Middle window appears to have new blind. Cord is way too short unless your 10 foot tall22) Hope in cupboard has been drilled. Possibly for cable to pass through 23) Extractor fan lights not working All doors the joints have opened up. I understand Jack has spoken to Angela about this and you do not require it to be doneThere are other minor issues but getting a sore finger typing. I feel the main issues is the bathroom Please advise. <\/p>

23\/11\/2018 11:06 (sandra)<\/b>Investigate 2 way light switching in hallway not working Test through and find faulty connection, repair test and leave working <\/p>

26\/11\/2018 10:23 (sandra)<\/b>FRIDGE new required. Broken freezer compartment and door unable to shutTOILET SEAT wrong seat but requested to wait for tenant to complain TOILET FLUSH cracked. Needs new. Again requested waiting for tenant to complain TOILET FLUSH Needs new siphon. Does work but difficult to flush. Has Breen ordered WINDOW SASH. Bathroom unable to open other window incorrect weights WASHING MACHINE cracked door. Not leaking. BLIND In kitchen\/diner middle blind. Cords too short and different from other two in room. Gloss compared to Matt black but all works<\/p>

26\/11\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2018 10:30 (sandra)<\/b>WINDOW SASH. Bathroom unable to open other window incorrect weights window specialist to attendfridge inner door needs to be replaced - repairaid<\/p>

26\/11\/2018 12:27 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

26\/11\/2018 14:07 (jan)<\/b>Booked for Wed, 28th Nov between 8am and 12pm. Awaiting confirmation of access<\/p>

27\/11\/2018 11:36 (sandra)<\/b>Repairaid - quote to follow <\/p>

29\/11\/2018 14:51 (sandra)<\/b>Met repair aid AlsoReplaced siphon and push button controls <\/p>

29\/11\/2018 15:39 (sandra)<\/b>The Fridge\/freezer at Flat 1, 15 Tavistock Street, London, Greater London, WC2E 7PS has been tested. Our engineer found out that the Evaporator door has to be replaced. Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

03\/12\/2018 10:20 (sandra)<\/b>quote for windows has been sent <\/p>

06\/12\/2018 11:58 (sandra)<\/b>part for fridge\/freezer ordered <\/p>

10\/12\/2018 11:25 (jan)<\/b>Left a voicemail for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 09:44 (sandra)<\/b>part for fridge\/freezer has been ordered by RA<\/p>

11\/12\/2018 12:12 (jan)<\/b>Booked for Thursday, 13th Dec between 10am and 2pm. Access with keys<\/p>

19\/12\/2018 08:17 (sandra)<\/b>appliance had evaporator door replaced <\/p>

19\/12\/2018 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38056","activity_ticket_id":"39741","ticket_reference":"HDT40822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No water","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/11\/18","activity_end":"2018-11-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47435","activity_notes":"Maud - 0754 0348 383 from Flat 1 called to say that she has no water in the flat. Please can you attend as soon as possible to investigate and repair? ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 13:48 (sandra )<\/b>(Ticket Closed)<\/p>

04\/12\/2018 09:09 (sandra)<\/b>Purged system of air, reset pump, airtec heater still has fault, switched to backup immersions, Mike Keenan to attend.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38057","activity_ticket_id":"39742","ticket_reference":"HDT40823","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Radiators not working","ticket_address_1":"Ground floor rear, 66\/67 Wells St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3PY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/11\/18","activity_end":"2018-11-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47436","activity_notes":"We have received a report that there are two radiators not working in the main room at the above office if you could arrange for one of your engineers to attend as soon as possible please. Please advise when they can attend so I can arrange access with CDI. Thank you.","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 09:57 (jan)<\/b>Booked for Friday pm<\/p>

22\/11\/2018 11:44 (jan)<\/b>Email for access between 12 and 2pm on Fri, 23rd Nov<\/p>

23\/11\/2018 12:51 (jan)<\/b>Email to reschedule for Monday, 26th Nov between 12 and 2pm<\/p>

29\/11\/2018 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38058","activity_ticket_id":"39717","ticket_reference":"HDT40798","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/18","activity_end":"2018-11-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47437","activity_notes":"Please attend site as the heating is not working.","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:26 (jan)<\/b>Email for access Friday am, 23rd Nov<\/p>

22\/11\/2018 11:41 (jan)<\/b>Booked for Friday, 23rd Nov first thing<\/p>

27\/11\/2018 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38059","activity_ticket_id":"39743","ticket_reference":"HDT40824","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leaking ceiling","ticket_address_1":"Flat 3, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/18","activity_end":"2018-11-22 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47438","activity_notes":"Please could you attend the abovementioned: The ceiling is leaking again.Please arrange access with the tenant :kalkanbelis@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:15 (jan)<\/b>Email for access today at 1pm<\/p>

26\/11\/2018 09:40 (sandra )<\/b>(Ticket Closed)<\/p>

27\/11\/2018 09:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

27\/11\/2018 13:59 (sandra)<\/b>made safe and further investigations to be made <\/p>

28\/11\/2018 12:48 (sandra)<\/b>made safe the ceiling and further investigations need to be done <\/p>

30\/11\/2018 15:55 (jan)<\/b>Email to tenant for access Monday pm, 3rd Dec<\/p>

06\/12\/2018 08:18 (sandra)<\/b>window need replacing in Flat 4 which are causing the leak <\/p>

07\/12\/2018 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38060","activity_ticket_id":"39702","ticket_reference":"HDT40783","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Move boxes","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/18","activity_end":"2018-11-22 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47439","activity_notes":"To move boxes ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 11:57 (jan)<\/b>Booked for Thursday am, 22nd Nov<\/p>

22\/11\/2018 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38061","activity_ticket_id":"39744","ticket_reference":"HDT40825","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"Flat 5, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/18","activity_end":"2018-11-22 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47440","activity_notes":"I was hoping you could please get me a meter reading for our gas and electricity ASAP please.","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38062","activity_ticket_id":"39745","ticket_reference":"HDT40826","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Extractor Fan","ticket_address_1":"Flat 8, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/18","activity_end":"2018-11-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47441","activity_notes":"The tenant has reported:The ventilator in the flat has become extremely noisy in this last month, despite a change of filter.Please attend today.Access:- Tenant may be home, however collect management keys, please knock on door in case tenant is home.","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 12:25 (jan)<\/b>Booked for Friday, 2rd Nov at midday, access with keys but knock first<\/p>

22\/11\/2018 15:31 (sandra)<\/b>booked 22\/11 to look to see why it is still noisy<\/p>

23\/11\/2018 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38063","activity_ticket_id":"39746","ticket_reference":"HDT40827","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Drain smell","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/18","activity_end":"2018-11-22 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47442","activity_notes":"Please investigate a strong smell of drains on all floors","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38064","activity_ticket_id":"39747","ticket_reference":"HDT40828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"34 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/18","activity_end":"2018-11-22 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47443","activity_notes":"Please arrange for the gulley to be cleared at the above site. The new tenants also reported damp.","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 15:43 (jan)<\/b>Awaiting flat number and tenants contact details<\/p>

27\/11\/2018 14:25 (jan)<\/b>Email to client for access on to the roof<\/p>

04\/12\/2018 15:10 (sandra)<\/b>booked for 2pm on thursday as there is a small leak <\/p>

06\/12\/2018 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38065","activity_ticket_id":"39748","ticket_reference":"HDT40829","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Break in","ticket_address_1":"Flat 2a, 5-7 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/18","activity_end":"2018-11-22 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47444","activity_notes":"Seven dials had reported aa break in at flat 2a, 5-7 Earlham street please could we have some one attend, please could they report to security at 29-41 Earlham street WC2H9LD ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38066","activity_ticket_id":"39479","ticket_reference":"HDT40560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 20th NOVEMBER","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/18","activity_end":"2018-11-23 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47445","activity_notes":"TIMER NEW NEEDED ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 14:17 (sandra)<\/b>Very nice flat but some concerning issues which I just need to be approved. The bathroom unfortunately is the worse. Even though it is a lovely bathroom Bathroom1) Toilet seat does not fit the pan. Incorrect seat. To replace is approx 135 for correct seat 2) Cracked push button on toilet flush 3) Toilet flush is very difficult to flush. Needs new siphon 4) One wall light doesn't work. New ballast unit is required 5) Missing chain on plug 6) Tap spout is very loose on nearest hand basin to door. 7) Silicone needs redoing (As per request) 8) Unable to open top or bottom sash window. Sash cords ok Bedroom 9) One light not working 10) Badly fitted radiator. Sloping downwards 11) R\/H bottom sash does not stay up. Slides down. Incorrect weights 12) R\/H top sash unable to slide down THESE WILL BE DIFFICULT TO RECTIFY BY THURSDAY EVENING. But possible if needed but would require painting13) Bedroom door doesn't shut Hallway 14) Lights incorrectly wired up. (Angela had trouble turning off lighs)Bedroom 2 15) Clothes rail in wardrobe needs refixing 16) One outside patio light not working Kitchen\/Diner 17) Door stops. Missing rubbers. Need replacing 18) One ceiling light not working 19) Cracked door in washing machine. Does not leak 20) Loose door 21) Middle window appears to have new blind. Cord is way too short unless your 10 foot tall22) Hope in cupboard has been drilled. Possibly for cable to pass through 23) Extractor fan lights not working All doors the joints have opened up. I understand Jack has spoken to Angela about this and you do not require it to be doneThere are other minor issues but getting a sore finger typing. I feel the main issues is the bathroom Please advise. <\/p>

23\/11\/2018 11:06 (sandra)<\/b>Investigate 2 way light switching in hallway not working Test through and find faulty connection, repair test and leave working <\/p>

26\/11\/2018 10:23 (sandra)<\/b>FRIDGE new required. Broken freezer compartment and door unable to shutTOILET SEAT wrong seat but requested to wait for tenant to complain TOILET FLUSH cracked. Needs new. Again requested waiting for tenant to complain TOILET FLUSH Needs new siphon. Does work but difficult to flush. Has Breen ordered WINDOW SASH. Bathroom unable to open other window incorrect weights WASHING MACHINE cracked door. Not leaking. BLIND In kitchen\/diner middle blind. Cords too short and different from other two in room. Gloss compared to Matt black but all works<\/p>

26\/11\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2018 10:30 (sandra)<\/b>WINDOW SASH. Bathroom unable to open other window incorrect weights window specialist to attendfridge inner door needs to be replaced - repairaid<\/p>

26\/11\/2018 12:27 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

26\/11\/2018 14:07 (jan)<\/b>Booked for Wed, 28th Nov between 8am and 12pm. Awaiting confirmation of access<\/p>

27\/11\/2018 11:36 (sandra)<\/b>Repairaid - quote to follow <\/p>

29\/11\/2018 14:51 (sandra)<\/b>Met repair aid AlsoReplaced siphon and push button controls <\/p>

29\/11\/2018 15:39 (sandra)<\/b>The Fridge\/freezer at Flat 1, 15 Tavistock Street, London, Greater London, WC2E 7PS has been tested. Our engineer found out that the Evaporator door has to be replaced. Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

03\/12\/2018 10:20 (sandra)<\/b>quote for windows has been sent <\/p>

06\/12\/2018 11:58 (sandra)<\/b>part for fridge\/freezer ordered <\/p>

10\/12\/2018 11:25 (jan)<\/b>Left a voicemail for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 09:44 (sandra)<\/b>part for fridge\/freezer has been ordered by RA<\/p>

11\/12\/2018 12:12 (jan)<\/b>Booked for Thursday, 13th Dec between 10am and 2pm. Access with keys<\/p>

19\/12\/2018 08:17 (sandra)<\/b>appliance had evaporator door replaced <\/p>

19\/12\/2018 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38067","activity_ticket_id":"39750","ticket_reference":"HDT40831","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leak","ticket_address_1":"Tokyo Diner, 2 Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/12\/18","activity_end":"2018-12-07 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47446","activity_notes":"We've not resolved the problem yet. I just checked and the leak is actually in the piping and not in any part of the ice machine. Would Dan be able to have a look at it when he's in the area? ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 10:08 (jan)<\/b>Booked for Thursday, 29th Nov<\/p>

29\/11\/2018 15:40 (jan)<\/b>Rescheduled for Fri am, 30th Nov<\/p>

30\/11\/2018 15:09 (sandra)<\/b>no access given <\/p>

04\/12\/2018 11:01 (jan)<\/b>Email for access Friday am, 7th Dec<\/p>

04\/12\/2018 11:21 (jan)<\/b>Booked for Friday am, 7th Dec. Access will be provided<\/p>

12\/12\/2018 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38068","activity_ticket_id":"39751","ticket_reference":"HDT40832","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door","ticket_address_1":"76 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/18","activity_end":"2018-11-23 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47447","activity_notes":"The main door was recently moved further out towards the road and now it is sticking on the carpet when it opens on auto and is leaving everyone very cold and the building insecure. Can an engineer attend site to rectify","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38069","activity_ticket_id":"39710","ticket_reference":"HDT40791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gutter Maintenance ","ticket_address_1":"Liquoreette ","ticket_address_2":"6 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/11\/18","activity_end":"2018-11-23 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47448","activity_notes":"please can you arrange for Reddan to have a look the gutters in the attached photos?Please note if ladders are erected in the passageway or we need to use the passageway as a work area, consent from Derwent should be obtained. They will need RAMS","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 09:57 (sandra)<\/b>Hi Sandra,Access can be arranged to the flat roof via the bar - please let me know when your engineer can attend and I will let the tenant know.I am trying to get hold of the company managing the flats to arrange access to no avail. Can your engineer check if there any route to the gulleys from the flat roof?Many thanks,Bola<\/p>

03\/12\/2018 14:56 (sandra)<\/b>awaiting access to the flats so that we can reach the gulleys The Property Manager is on leave until next week so I have forwarded to the details on her out of office but nobody has come back to me.Is your engineer able to see what access is available from the bar's flat roof or has your engineer already checked that?<\/p>

07\/12\/2018 08:37 (sandra)<\/b>No access from no 6 flat 3. BUT Noticed a fire escape next door and they kindly gave me access. It is possible but is way too dangerous to get to the blocked hopper.You can see vegetation growth in the hopper. Please see photos and company name on 4th floor and managing agents to get access if neededLady also gave me this name to arrange accessJamie Facilities manager0207 009 2040 07970964074<\/p>

07\/12\/2018 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38070","activity_ticket_id":"39752","ticket_reference":"HDT40833","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12560 - Newport Sandringham - Glass Room ","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/18","activity_end":"2018-11-23 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47449","activity_notes":"To prepare all walls following water leak and redecorate to match existing and apply fire resistant paint to all columns ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 11:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38071","activity_ticket_id":"39753","ticket_reference":"HDT40834","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"JH\/JH\/12558 - 14 Upper St Martins Lane, London, WC2","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/11\/18","activity_end":"2018-11-23 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47450","activity_notes":"To supply and install 9No new replacement flush valves and air hoses, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 09:26 (sandra)<\/b>parts on order <\/p>

04\/12\/2018 14:58 (sandra)<\/b>booked for Wednesday <\/p>

07\/12\/2018 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38072","activity_ticket_id":"39362","ticket_reference":"HDT40443","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Water leak","ticket_address_1":"Flat 6, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/11\/18","activity_end":"2018-11-23 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47451","activity_notes":"Please could you the contractor see to the following issue:-A water leak on the ceiling where the shower is. The water seems to be dropping from where the light fixture is on the ceiling on top of the shower.Please arrange access via the tenant.Albert sung.albert1@gmail.com Tenant in Flat 15 - 07951523061","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 12:44 (jan)<\/b>Email for access this afternoon<\/p>

31\/10\/2018 11:43 (sandra)<\/b>Book in to do the repairs <\/p>

31\/10\/2018 11:50 (jan)<\/b>Email for access next Thursday, 8th Nov<\/p>

31\/10\/2018 13:28 (jan)<\/b>Booked for Thurs, 8th Nov with keys<\/p>

09\/11\/2018 16:07 (jan)<\/b>Email to tenant to reschedule for Thurs pm, 15th Nov<\/p>

14\/11\/2018 10:22 (jan)<\/b>Booked for Thursday pm, 15th Nov with keys<\/p>

15\/11\/2018 09:18 (jan)<\/b>Email to reschedule for Monday, 19th Nov<\/p>

15\/11\/2018 09:22 (jan)<\/b>Email to client for access to the flat above on Monday am, 19th Nov<\/p>

15\/11\/2018 12:59 (jan)<\/b>Awaiting access to Flat 15 above on Monday am, 19th Nov<\/p>

15\/11\/2018 14:16 (jan)<\/b>Booked for Flat 6 on Monday am, access via tenant<\/p>

19\/11\/2018 14:54 (jan)<\/b>Email to client for access to Flat 15 on Wed pm (no answer when I phoned tenant)<\/p>

19\/11\/2018 16:36 (jan)<\/b>Booked to attend Flat 15 on Wed, 21st Nov between 12 and 4pm. Tenant to provide access<\/p>

23\/11\/2018 12:44 (jan)<\/b>Re-scheduled for Fri pm, 23rd Nov. Tenant to provide access<\/p>

07\/12\/2018 10:40 (jan)<\/b>Email for access Monday, 10th Dec to reseal the shower<\/p>

07\/12\/2018 12:39 (jan)<\/b>Booked for Monday, 10th Dec with keys<\/p>

12\/12\/2018 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38073","activity_ticket_id":"39754","ticket_reference":"HDT40835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/18","activity_end":"2018-11-23 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47452","activity_notes":"Please raise a work order for Reddan to replace blown lamps in common parts.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 09:58 (sandra)<\/b>Booked 27\/11<\/p>

03\/12\/2018 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38074","activity_ticket_id":"39063","ticket_reference":"HDT40144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hot tap not working ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/18","activity_end":"2018-11-23 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47453","activity_notes":"Also, the hot tap in the main bathroom is playing up again. Is it possible for someone to come around to have a look into the issue?","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2018 09:14 (sandra)<\/b>emailed for access <\/p>

02\/10\/2018 09:46 (sandra)<\/b>access with keys 2\/10<\/p>

03\/10\/2018 10:25 (sandra)<\/b>new taps on order <\/p>

16\/10\/2018 10:05 (jane)<\/b>Part should be in, within couple of days <\/p>

17\/10\/2018 11:31 (jan)<\/b>Email to tenant for access tomorrow or Friday, 18th or 19th Oct<\/p>

18\/10\/2018 15:46 (sandra)<\/b>Tried to gain access but security has no keys for this property. please advise <\/p>

30\/10\/2018 10:59 (sandra)<\/b>need to rebook <\/p>

31\/10\/2018 13:15 (jan)<\/b>Booked for first thing, 5th Nov<\/p>

06\/11\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2018 08:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2018 08:43 (sandra)<\/b>changed cartridge but tap is still not working, so new tap has been ordered. <\/p>

29\/11\/2018 11:04 (jan)<\/b>Email to tenant for access Friday pm, 30th Nov<\/p>

29\/11\/2018 12:31 (jan)<\/b>Booked for Friday pm, 30th Nov with keys<\/p>

30\/11\/2018 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38075","activity_ticket_id":"39755","ticket_reference":"HDT40836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reglaze window ","ticket_address_1":"Flat 4","ticket_address_2":"2-6 Bridge Road ","ticket_town":"Weybridge ","ticket_county":"Surrey","ticket_postcode":"KT13 8XT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"23\/11\/18","activity_end":"2018-11-23 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47454","activity_notes":"reglaze window","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 13:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38076","activity_ticket_id":"39756","ticket_reference":"HDT40837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"39 Newman St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/18","activity_end":"2018-11-23 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47455","activity_notes":"Please can you arrange for an electrician to attend at the above and get the light at the top of the stairs leading to the basement working?Tony and Julia were in there earlier and there's no light at all until you get to the bottom of the stairs.The keys will be back at Rupert Court by 5pm today.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38077","activity_ticket_id":"39757","ticket_reference":"HDT40838","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door lock","ticket_address_1":"Flat 6, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"27\/11\/18","activity_end":"2018-11-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47456","activity_notes":"Call received from Mr Sandhu TEL 07967 142 608 to advise that his front door lock is very stiff and he is worried that the key may break in the lock whilst he is attempting to enter his demise. Can you please call him to agree a suitable time to attend.","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 14:13 (jan)<\/b>Email for access on Tues, 27th Nov between 8 and 10am<\/p>

26\/11\/2018 09:34 (jan)<\/b>Booked for Tues, 27th Nov between 8 and 10am<\/p>

27\/11\/2018 11:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38078","activity_ticket_id":"39758","ticket_reference":"HDT40839","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12570 - Flat 2a, 5- Earlham Street - Break In","ticket_address_1":"Flat 2a, 57 Earlham Street - Break in","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"23\/11\/18","activity_end":"2018-11-23 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47457","activity_notes":"Replacement double glazed unit ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38079","activity_ticket_id":"39758","ticket_reference":"HDT40839","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12570 - Flat 2a, 5- Earlham Street - Break In","ticket_address_1":"Flat 2a, 57 Earlham Street - Break in","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/11\/18","activity_end":"2018-11-23 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47458","activity_notes":"Replacement double glazed unit ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38080","activity_ticket_id":"39759","ticket_reference":"HDT40840","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"inivestigate lights on corner of mercer street ","ticket_address_1":"Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/18","activity_end":"2018-11-23 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47459","activity_notes":"Investigate Xmas lights on corner of Mercer St and Shorts Gardens not working Access early morning with Travis and found loose connection to socket repair test and left working ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38081","activity_ticket_id":"39759","ticket_reference":"HDT40840","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"inivestigate lights on corner of mercer street ","ticket_address_1":"Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/18","activity_end":"2018-11-23 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47460","activity_notes":"Investigate Xmas lights on corner of Mercer St and Shorts Gardens not working Access early morning with Travis and found loose connection to socket repair test and left working ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38082","activity_ticket_id":"39323","ticket_reference":"HDT40404","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12487 - 21-22 New Row, London, WC2","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/11\/18","activity_end":"2018-11-23 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47461","activity_notes":"Replacement doors ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2018 12:13 (sandra)<\/b>on going <\/p>

27\/11\/2018 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38083","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/11\/18","activity_end":"2018-11-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47462","activity_notes":"-The shower is still dripping. This still hasnt been fixed.-The light in the oven doesnt work.-One of the two lights in the extractor (above the stovetop) doesnt work.-The smaller bedrooms door stopper is missing a rubber tip.-The light outside my front door (that illuminates my unit number) is flickering-The washer\/dryer might be broken. I tried running it for the first time yesterday and it would not proceed past the wash phase (to the next rinse phase). Ive started a test run of it to confirm this. (please test this and confirm washing and dryer cycle is fully working)","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38084","activity_ticket_id":"39532","ticket_reference":"HDT40613","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Xmas lights - 7th NOVEMBER and 12th NOVEMBER am","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/18","activity_end":"2018-11-23 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47463","activity_notes":"I need my xmas lights off in respect of Armistice day until the 11th Nov. They are on the main circuits so this plunges the courtyard into darkness. I need Alan to attend tomorrow moring ( with someone to foot a latter or with a small platform truck ) to go around and un plug the x-mas lights. I need them to reattend on the 12th Nov Morning.( this has to be done on the 12th morning ) to re-plug them back in. Alan is aware of the socket locations. Please can you let me know if this is ok to book in. It will prob take 3.5 \/ 4 hours each time. ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2018 12:58 (jan)<\/b>Booked for 7th Nov am and 12th Nov am<\/p>

08\/11\/2018 11:07 (sandra)<\/b>Disconnected power to all Christmas lights, on circuit which only switch Christmas lights mark circuit's up and switch off, where this is not possible access lights unplug lights Need to return <\/p>

23\/11\/2018 16:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38085","activity_ticket_id":"39761","ticket_reference":"HDT40842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - burst pipe","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/18","activity_end":"2018-11-26 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47464","activity_notes":"burst pipe ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38086","activity_ticket_id":"39762","ticket_reference":"HDT40843","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"burst pipe","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/11\/18","activity_end":"2018-11-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47465","activity_notes":"burst pipe - isolated the water and need to return ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 12:57 (sandra)<\/b>Roy attended on an emergency call out. Dan attended but no update and no hours<\/p>

29\/11\/2018 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38087","activity_ticket_id":"39763","ticket_reference":"HDT40844","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Leak","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/12\/18","activity_end":"2018-12-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47466","activity_notes":"A leak over the weekend from the ceiling in the 3rd floor bathroom.","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 09:14 (sandra)<\/b>Me and Ian to return to remove boxing to repair cistern and reinstate afterwards<\/p>

30\/11\/2018 14:57 (sandra)<\/b>removed panels in one piece. isolated leak .ordered new cyston and need to return to fit flooring needs to be quoted to replace wednesday at 8 am or thursday at 8 am<\/p>

04\/12\/2018 14:14 (jan)<\/b>Booked for Thursday, 6th dec between 8 and 10am<\/p>

07\/12\/2018 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38088","activity_ticket_id":"39764","ticket_reference":"HDT40845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.3, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/11\/18","activity_end":"2018-11-26 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47467","activity_notes":"Please raise a work order for Reddan to attend to the below issues:1.The fridge is freezing the food to ice. It has always been temperamental, but wasn't an issue as I hardly cook but I'm hosting Christmas, so I really need it resolved. Could you ask someone to come and check why this is happening.2.The microwave display doesn't show the numbers correctly, so it doesn't show the time or programmes. It might need to be replaced.3.The video entry phone doesn't always display and never allows me to talk or hear the person on the doorstep. Could this be fixed please.Reddan, tenant is in for access this afternoon. Will you be able to arrange please.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 10:06 (jan)<\/b>RA booked for Tues pm,27th Nov<\/p>

28\/11\/2018 09:46 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 10:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 10:44 (sandra)<\/b>The Fridge\/freezer at Flat 2.30, 16A Rupert Street, London, Greater London, W1D 6DW has been tested. Our engineer found out that the Thermostat is faulty and has to be replaced. <\/p>

29\/11\/2018 10:47 (sandra)<\/b>microwave cannot be repaired so quote is being prepared to replace <\/p>

10\/12\/2018 12:39 (jan)<\/b>Email for access Fri, 14th Dec between 12 and 5pm<\/p>

10\/12\/2018 12:46 (jan)<\/b>Booked for Friday between 12 and 3.45pm. Access with keys<\/p>

11\/12\/2018 09:44 (sandra)<\/b>Part for fridge is being fitted by RA on Friday 14th <\/p>

19\/12\/2018 08:18 (sandra)<\/b>the thermostat was replaced on Friday but need to return as appliance is still not working <\/p>

19\/12\/2018 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38089","activity_ticket_id":"39764","ticket_reference":"HDT40845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.3, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"26\/11\/18","activity_end":"2018-11-26 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47468","activity_notes":"Please raise a work order for Reddan to attend to the below issues:1.The fridge is freezing the food to ice. It has always been temperamental, but wasn't an issue as I hardly cook but I'm hosting Christmas, so I really need it resolved. Could you ask someone to come and check why this is happening.2.The microwave display doesn't show the numbers correctly, so it doesn't show the time or programmes. It might need to be replaced.3.The video entry phone doesn't always display and never allows me to talk or hear the person on the doorstep. Could this be fixed please.Reddan, tenant is in for access this afternoon. Will you be able to arrange please.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 10:06 (jan)<\/b>RA booked for Tues pm,27th Nov<\/p>

28\/11\/2018 09:46 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 10:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 10:44 (sandra)<\/b>The Fridge\/freezer at Flat 2.30, 16A Rupert Street, London, Greater London, W1D 6DW has been tested. Our engineer found out that the Thermostat is faulty and has to be replaced. <\/p>

29\/11\/2018 10:47 (sandra)<\/b>microwave cannot be repaired so quote is being prepared to replace <\/p>

10\/12\/2018 12:39 (jan)<\/b>Email for access Fri, 14th Dec between 12 and 5pm<\/p>

10\/12\/2018 12:46 (jan)<\/b>Booked for Friday between 12 and 3.45pm. Access with keys<\/p>

11\/12\/2018 09:44 (sandra)<\/b>Part for fridge is being fitted by RA on Friday 14th <\/p>

19\/12\/2018 08:18 (sandra)<\/b>the thermostat was replaced on Friday but need to return as appliance is still not working <\/p>

19\/12\/2018 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38090","activity_ticket_id":"39765","ticket_reference":"HDT40846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/11\/18","activity_end":"2018-11-26 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47469","activity_notes":"Please raise a work order for Reddan to repaint both black plinths.","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 10:23 (sandra)<\/b>to be booked in <\/p>

04\/12\/2018 11:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38091","activity_ticket_id":"39766","ticket_reference":"HDT40847","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"74 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/11\/18","activity_end":"2018-11-26 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47470","activity_notes":"Please raise a work order for Reddan to repaint the black plinth. ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 10:23 (sandra)<\/b>to be booked in <\/p>

04\/12\/2018 11:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38092","activity_ticket_id":"39714","ticket_reference":"HDT40795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiators","ticket_address_1":"YOU, 77 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/18","activity_end":"2018-11-26 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47471","activity_notes":"I was wondering if it you guys that have control of our heating? Our radiators do not seem to be on and didnt know if this is just a case of you turning it on for us? ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 10:42 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:46 (sandra)<\/b>As discussed, I attended this job on Friday afternoon and re-opened all valves following the summer shutdown. We have had a long history with this job, where we have hardly no control on the system in the plant room, and on the office floors. A report on the plant room was completed 2 years ago and a quote to replace zones valves and thermostats in the offices was sent last year. Without anything being actioned, we are either on or off in the offices, and can't reduce plantroom temps below 65 - 70c because of the hot water stored temperature. I can reduce by 10cfrom 80, and would be happy to meet onsite to discuss solutions.<\/p>

26\/11\/2018 10:46 (sandra)<\/b>sent to client<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38094","activity_ticket_id":"39479","ticket_reference":"HDT40560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 20th NOVEMBER","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/12\/18","activity_end":"2018-12-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47473","activity_notes":"Please raise a work order for Reddan to carry out the ITC'S for the 20th November;to be completed by the 24th.Jobs to include - snapped freezer drawer to be repairedBlind hooks on back door and windows with blinds in loungeCheck they have a bathroom extract?Replace sealant in showerAdd blind cleats to patio and all other windows with blinds Assess patch of potential leak above the toilet Replace mastic and clean grout in shower. Check electrics. I could not turn off hall lights and more issues reported by tenant below. Check blinds Am also trying to get the paint colour as some touching up is needed - unless they recognise the paint colour?!","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 14:17 (sandra)<\/b>Very nice flat but some concerning issues which I just need to be approved. The bathroom unfortunately is the worse. Even though it is a lovely bathroom Bathroom1) Toilet seat does not fit the pan. Incorrect seat. To replace is approx 135 for correct seat 2) Cracked push button on toilet flush 3) Toilet flush is very difficult to flush. Needs new siphon 4) One wall light doesn't work. New ballast unit is required 5) Missing chain on plug 6) Tap spout is very loose on nearest hand basin to door. 7) Silicone needs redoing (As per request) 8) Unable to open top or bottom sash window. Sash cords ok Bedroom 9) One light not working 10) Badly fitted radiator. Sloping downwards 11) R\/H bottom sash does not stay up. Slides down. Incorrect weights 12) R\/H top sash unable to slide down THESE WILL BE DIFFICULT TO RECTIFY BY THURSDAY EVENING. But possible if needed but would require painting13) Bedroom door doesn't shut Hallway 14) Lights incorrectly wired up. (Angela had trouble turning off lighs)Bedroom 2 15) Clothes rail in wardrobe needs refixing 16) One outside patio light not working Kitchen\/Diner 17) Door stops. Missing rubbers. Need replacing 18) One ceiling light not working 19) Cracked door in washing machine. Does not leak 20) Loose door 21) Middle window appears to have new blind. Cord is way too short unless your 10 foot tall22) Hope in cupboard has been drilled. Possibly for cable to pass through 23) Extractor fan lights not working All doors the joints have opened up. I understand Jack has spoken to Angela about this and you do not require it to be doneThere are other minor issues but getting a sore finger typing. I feel the main issues is the bathroom Please advise. <\/p>

23\/11\/2018 11:06 (sandra)<\/b>Investigate 2 way light switching in hallway not working Test through and find faulty connection, repair test and leave working <\/p>

26\/11\/2018 10:23 (sandra)<\/b>FRIDGE new required. Broken freezer compartment and door unable to shutTOILET SEAT wrong seat but requested to wait for tenant to complain TOILET FLUSH cracked. Needs new. Again requested waiting for tenant to complain TOILET FLUSH Needs new siphon. Does work but difficult to flush. Has Breen ordered WINDOW SASH. Bathroom unable to open other window incorrect weights WASHING MACHINE cracked door. Not leaking. BLIND In kitchen\/diner middle blind. Cords too short and different from other two in room. Gloss compared to Matt black but all works<\/p>

26\/11\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2018 10:30 (sandra)<\/b>WINDOW SASH. Bathroom unable to open other window incorrect weights window specialist to attendfridge inner door needs to be replaced - repairaid<\/p>

26\/11\/2018 12:27 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

26\/11\/2018 14:07 (jan)<\/b>Booked for Wed, 28th Nov between 8am and 12pm. Awaiting confirmation of access<\/p>

27\/11\/2018 11:36 (sandra)<\/b>Repairaid - quote to follow <\/p>

29\/11\/2018 14:51 (sandra)<\/b>Met repair aid AlsoReplaced siphon and push button controls <\/p>

29\/11\/2018 15:39 (sandra)<\/b>The Fridge\/freezer at Flat 1, 15 Tavistock Street, London, Greater London, WC2E 7PS has been tested. Our engineer found out that the Evaporator door has to be replaced. Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

03\/12\/2018 10:20 (sandra)<\/b>quote for windows has been sent <\/p>

06\/12\/2018 11:58 (sandra)<\/b>part for fridge\/freezer ordered <\/p>

10\/12\/2018 11:25 (jan)<\/b>Left a voicemail for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 09:44 (sandra)<\/b>part for fridge\/freezer has been ordered by RA<\/p>

11\/12\/2018 12:12 (jan)<\/b>Booked for Thursday, 13th Dec between 10am and 2pm. Access with keys<\/p>

19\/12\/2018 08:17 (sandra)<\/b>appliance had evaporator door replaced <\/p>

19\/12\/2018 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38095","activity_ticket_id":"39479","ticket_reference":"HDT40560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 20th NOVEMBER","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"26\/11\/18","activity_end":"2018-11-26 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47474","activity_notes":"Please raise a work order for Reddan to carry out the ITC'S for the 20th November;to be completed by the 24th.Jobs to include - snapped freezer drawer to be repairedBlind hooks on back door and windows with blinds in loungeCheck they have a bathroom extract?Replace sealant in showerAdd blind cleats to patio and all other windows with blinds Assess patch of potential leak above the toilet Replace mastic and clean grout in shower. Check electrics. I could not turn off hall lights and more issues reported by tenant below. Check blinds Am also trying to get the paint colour as some touching up is needed - unless they recognise the paint colour?!","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 14:17 (sandra)<\/b>Very nice flat but some concerning issues which I just need to be approved. The bathroom unfortunately is the worse. Even though it is a lovely bathroom Bathroom1) Toilet seat does not fit the pan. Incorrect seat. To replace is approx 135 for correct seat 2) Cracked push button on toilet flush 3) Toilet flush is very difficult to flush. Needs new siphon 4) One wall light doesn't work. New ballast unit is required 5) Missing chain on plug 6) Tap spout is very loose on nearest hand basin to door. 7) Silicone needs redoing (As per request) 8) Unable to open top or bottom sash window. Sash cords ok Bedroom 9) One light not working 10) Badly fitted radiator. Sloping downwards 11) R\/H bottom sash does not stay up. Slides down. Incorrect weights 12) R\/H top sash unable to slide down THESE WILL BE DIFFICULT TO RECTIFY BY THURSDAY EVENING. But possible if needed but would require painting13) Bedroom door doesn't shut Hallway 14) Lights incorrectly wired up. (Angela had trouble turning off lighs)Bedroom 2 15) Clothes rail in wardrobe needs refixing 16) One outside patio light not working Kitchen\/Diner 17) Door stops. Missing rubbers. Need replacing 18) One ceiling light not working 19) Cracked door in washing machine. Does not leak 20) Loose door 21) Middle window appears to have new blind. Cord is way too short unless your 10 foot tall22) Hope in cupboard has been drilled. Possibly for cable to pass through 23) Extractor fan lights not working All doors the joints have opened up. I understand Jack has spoken to Angela about this and you do not require it to be doneThere are other minor issues but getting a sore finger typing. I feel the main issues is the bathroom Please advise. <\/p>

23\/11\/2018 11:06 (sandra)<\/b>Investigate 2 way light switching in hallway not working Test through and find faulty connection, repair test and leave working <\/p>

26\/11\/2018 10:23 (sandra)<\/b>FRIDGE new required. Broken freezer compartment and door unable to shutTOILET SEAT wrong seat but requested to wait for tenant to complain TOILET FLUSH cracked. Needs new. Again requested waiting for tenant to complain TOILET FLUSH Needs new siphon. Does work but difficult to flush. Has Breen ordered WINDOW SASH. Bathroom unable to open other window incorrect weights WASHING MACHINE cracked door. Not leaking. BLIND In kitchen\/diner middle blind. Cords too short and different from other two in room. Gloss compared to Matt black but all works<\/p>

26\/11\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2018 10:30 (sandra)<\/b>WINDOW SASH. Bathroom unable to open other window incorrect weights window specialist to attendfridge inner door needs to be replaced - repairaid<\/p>

26\/11\/2018 12:27 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

26\/11\/2018 14:07 (jan)<\/b>Booked for Wed, 28th Nov between 8am and 12pm. Awaiting confirmation of access<\/p>

27\/11\/2018 11:36 (sandra)<\/b>Repairaid - quote to follow <\/p>

29\/11\/2018 14:51 (sandra)<\/b>Met repair aid AlsoReplaced siphon and push button controls <\/p>

29\/11\/2018 15:39 (sandra)<\/b>The Fridge\/freezer at Flat 1, 15 Tavistock Street, London, Greater London, WC2E 7PS has been tested. Our engineer found out that the Evaporator door has to be replaced. Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

03\/12\/2018 10:20 (sandra)<\/b>quote for windows has been sent <\/p>

06\/12\/2018 11:58 (sandra)<\/b>part for fridge\/freezer ordered <\/p>

10\/12\/2018 11:25 (jan)<\/b>Left a voicemail for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 09:44 (sandra)<\/b>part for fridge\/freezer has been ordered by RA<\/p>

11\/12\/2018 12:12 (jan)<\/b>Booked for Thursday, 13th Dec between 10am and 2pm. Access with keys<\/p>

19\/12\/2018 08:17 (sandra)<\/b>appliance had evaporator door replaced <\/p>

19\/12\/2018 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38096","activity_ticket_id":"39767","ticket_reference":"HDT40848","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/18","activity_end":"2018-11-26 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47475","activity_notes":"Please raise a work order for Reddan to attend to the below.Replace common parts lamps.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 15:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38097","activity_ticket_id":"39768","ticket_reference":"HDT40849","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"9A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/18","activity_end":"2018-11-26 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47476","activity_notes":"Please raise a work order for Reddan to attend to the below.Replace common parts lamps.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 15:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38098","activity_ticket_id":"39769","ticket_reference":"HDT40850","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"List of works","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/11\/18","activity_end":"2018-11-26 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47477","activity_notes":"I've been to the flat and have a few more jobs have taken pics attached: 1) Toilet seat is loose - please fix or put a new on in - it seems to be called Esedra 2) Wall Holder for hand shower has come out of wall please reaffix 3) Blinds - I've untangled the cords for the grey blinds but 4 of the 5 wands are broken\/have come out - can these be fixed\/replaced. 4) When you open the dishwasher flat out the bottom of it catches on the plinth think it needs to be shaved down a bit? Pat testing for all the appliances, tv, plug in aerial, table and floor lamps and anything else in flat hoover etc Pat testing for all the appliances, tv, plug in aerial, table and floor lamps and anything else in flat hoover etc New LED lamps x 5 very helpful chat with electric man this am please see if he thinks these are okay or something like them:http:\/\/theledspecialist.co.uk\/slim-led-ip67-floodlight-30w-2350lm-4000k-1023.htmlHappy to go with what wattage he recommends and is able to get hold of to fit this week.The flat is empty next week so an engineer can go in any time. There is a tenant moving in on Saturday.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 11:21 (jan)<\/b>Scheduled for Wed am, 28th Nov<\/p>

03\/12\/2018 11:06 (sandra)<\/b>5 x Led wall lights 1 x push pop up bath waste THESE HAVE BEEN PURCHASED <\/p>

03\/12\/2018 11:07 (sandra)<\/b>TOILET SEAT NEEDS A QUOTE <\/p>

03\/12\/2018 11:07 (sandra)<\/b>A DAY TO DO THE LIGHTS <\/p>

04\/12\/2018 08:36 (sandra)<\/b>emailed for access Friday or Monday <\/p>

11\/12\/2018 10:53 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 15:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 15:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38099","activity_ticket_id":"39769","ticket_reference":"HDT40850","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"List of works","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/18","activity_end":"2018-11-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47478","activity_notes":"I've been to the flat and have a few more jobs Pat testing for all the appliances, tv, plug in aerial, table and floor lamps and anything else in flat hoover etc Pat testing for all the appliances, tv, plug in aerial, table and floor lamps and anything else in flat hoover etc New LED lamps x 5 very helpful chat with electric man this am please see if he thinks these are okay or something like them:http:\/\/theledspecialist.co.uk\/slim-led-ip67-floodlight-30w-2350lm-4000k-1023.htmlHappy to go with what wattage he recommends and is able to get hold of to fit this week.The flat is empty next week so an engineer can go in any time. There is a tenant moving in on Saturday.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 11:21 (jan)<\/b>Scheduled for Wed am, 28th Nov<\/p>

03\/12\/2018 11:06 (sandra)<\/b>5 x Led wall lights 1 x push pop up bath waste THESE HAVE BEEN PURCHASED <\/p>

03\/12\/2018 11:07 (sandra)<\/b>TOILET SEAT NEEDS A QUOTE <\/p>

03\/12\/2018 11:07 (sandra)<\/b>A DAY TO DO THE LIGHTS <\/p>

04\/12\/2018 08:36 (sandra)<\/b>emailed for access Friday or Monday <\/p>

11\/12\/2018 10:53 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 15:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 15:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38100","activity_ticket_id":"39162","ticket_reference":"HDT40243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating - after 23rd NOVEMBER","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/11\/18","activity_end":"2018-11-26 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47479","activity_notes":"There is a stained ceiling and this is an old leak which will require decorating.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2018 12:02 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 13:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/11\/2018 17:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38101","activity_ticket_id":"39770","ticket_reference":"HDT40851","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"62d Salusbury Road, ","ticket_address_2":"Queens Park, ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/18","activity_end":"2018-11-29 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47480","activity_notes":"Please attend site to carry out the GSC. Flat is vacant and keys can be collected from letting agent. Please see below contact details for agent. Current certificate expired on 27th November 18 so needs attending to ASAP.Dutch & Dutch 174 West End LaneLondon NW6 1SW","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 14:24 (jan)<\/b>Booked for Thursday, 29th Nov with keys<\/p>

30\/11\/2018 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38102","activity_ticket_id":"39204","ticket_reference":"HDT40285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"12\/12\/18","activity_end":"2018-12-12 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47481","activity_notes":"Leak redecorating in bedroom without en suite behind wardrobe Bathroom mastic to be replaced in hall way bathroom Noisy fans to be checked\/improved\/replaced if too noisy Bathroom ceilings and repair around light fittings from previous jobs Clean and service windows in the roof to check working properly Bedroom floor repair outside en suite Kitchen cupboards X 3 and filler panels to be replaced Assess cracks in the flat Decking clean and treat the deck and paint door Blind hooks Tenant to confirm a convenient date when he is away and works can be completed with minimal impact Steven sophiefranklin@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 15:02 (jan)<\/b>Awaiting a confirmed date from tenant<\/p>

18\/10\/2018 16:21 (sandra)<\/b>AWAITING ACCESS <\/p>

30\/10\/2018 10:51 (jan)<\/b>Email to tenant for a date to start the works<\/p>

13\/11\/2018 11:18 (sandra)<\/b>Booked for 26th Novmeber between 9 - 1 pm <\/p>

26\/11\/2018 14:55 (sandra)<\/b>Replace extractor fans in both bathrooms <\/p>

03\/12\/2018 15:16 (jan)<\/b>Booked for Wed, 12th Dec. Tenant will provide access<\/p>

12\/12\/2018 10:16 (jan)<\/b>Decorator to return Monday, 17th Dec from 6pm. Tenant to provide access<\/p>

12\/12\/2018 14:11 (sandra)<\/b>some windows have been serviced and the remaining will need a quote to repair <\/p>

12\/12\/2018 14:29 (jan)<\/b>Email for access Tues, 18th Dec after 6pm, not 17th for Dean<\/p>

14\/12\/2018 11:46 (sandra)<\/b>Details taken of cupboard doors, flooring and decking. Blind hooks on order.<\/p>

15\/01\/2019 11:57 (jan)<\/b>Email to tenant for confirmation that we can also have access for the decorating on 23rd Jan<\/p>

15\/01\/2019 12:47 (jan)<\/b>Decorating booked for Wed, 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

24\/01\/2019 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38103","activity_ticket_id":"39739","ticket_reference":"HDT40820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12533 - Flat 4, 21a Catherine Street ","ticket_address_1":"Flat 4, 21a Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/18","activity_end":"2018-12-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47482","activity_notes":"To supply and install 4No new LED lights with LED drivers to above property, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:51 (sandra)<\/b>to be booked for Thursday 13th PM<\/p>

10\/12\/2018 10:52 (jan)<\/b>Email to tenant for access Thurs pm, 13th Dec<\/p>

13\/12\/2018 15:31 (jan)<\/b>Email to reschedule for Wed, 19th Dec<\/p>

17\/12\/2018 09:46 (jan)<\/b>Email for access on Wed, 19th Dec<\/p>

17\/12\/2018 10:10 (jan)<\/b>Booked for Wed, 19th Dec at 9am<\/p>

20\/12\/2018 08:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38104","activity_ticket_id":"39771","ticket_reference":"HDT40852","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blockage ","ticket_address_1":"School of Wok","ticket_address_2":"Chandos Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/11\/18","activity_end":"2018-11-26 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47483","activity_notes":"to attend and clear a block in the pipework ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 09:12 (sandra)<\/b>High pressure jetting of drains<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38105","activity_ticket_id":"39771","ticket_reference":"HDT40852","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blockage ","ticket_address_1":"School of Wok","ticket_address_2":"Chandos Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/18","activity_end":"2018-11-26 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47484","activity_notes":"to attend and clear a block in the pipework ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 09:12 (sandra)<\/b>High pressure jetting of drains<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38106","activity_ticket_id":"39772","ticket_reference":"HDT40853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smashed shop front","ticket_address_1":"Unit 15, Newport Sandringham","ticket_address_2":"51-79 Charing Cross Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"27\/11\/18","activity_end":"2018-11-27 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47485","activity_notes":"Shop front glass smashed, requires boarding up.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 11:47 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2019 11:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2019 11:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38107","activity_ticket_id":"39743","ticket_reference":"HDT40824","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leaking ceiling","ticket_address_1":"Flat 3, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"27\/11\/18","activity_end":"2018-11-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47486","activity_notes":"Please could you attend the abovementioned: The ceiling is leaking again.Please arrange access with the tenant :kalkanbelis@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:15 (jan)<\/b>Email for access today at 1pm<\/p>

26\/11\/2018 09:40 (sandra )<\/b>(Ticket Closed)<\/p>

27\/11\/2018 09:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

27\/11\/2018 13:59 (sandra)<\/b>made safe and further investigations to be made <\/p>

28\/11\/2018 12:48 (sandra)<\/b>made safe the ceiling and further investigations need to be done <\/p>

30\/11\/2018 15:55 (jan)<\/b>Email to tenant for access Monday pm, 3rd Dec<\/p>

06\/12\/2018 08:18 (sandra)<\/b>window need replacing in Flat 4 which are causing the leak <\/p>

07\/12\/2018 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38108","activity_ticket_id":"39773","ticket_reference":"HDT40854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power consumption check","ticket_address_1":"11-13 Charlotte St - vacant restaurant","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/11\/18","activity_end":"2018-11-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47487","activity_notes":"Please raise a work order for Alan to meet James on site at 11am Tuesday 27th to confirm the restaurants total power consumption.","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 11:08 (sandra)<\/b>rescheduled for 28\/11 as client could not give access<\/p>

07\/01\/2019 10:41 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2019 10:42 (sandra)<\/b>Please note there are 2 100amp 3 phase incoming supplies one located in basement light well and the other located in common parts of 11 13 Charlotte <\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38109","activity_ticket_id":"39774","ticket_reference":"HDT40855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Third Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/18","activity_end":"2018-11-27 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47488","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38110","activity_ticket_id":"39774","ticket_reference":"HDT40855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Third Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/18","activity_end":"2018-11-27 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47489","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38111","activity_ticket_id":"39775","ticket_reference":"HDT40856","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"Light Bulb Replacement","ticket_address_1":"Meeting Protocol Worldwide Ltd","ticket_address_2":"1st Floor, 1-3 Mortimer St","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3JA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/18","activity_end":"2018-11-27 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47490","activity_notes":"Please could somebody come out to replace some light bulbs in our office?","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38112","activity_ticket_id":"39748","ticket_reference":"HDT40829","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Break in","ticket_address_1":"Flat 2a, 5-7 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"27\/11\/18","activity_end":"2018-11-27 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47491","activity_notes":"seven dials had reported aa break in at flat 2a, 5-7 Earlham street please could we have some one attend, please could they report to security at 29-41 Earlham street WC2H9LD ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38113","activity_ticket_id":"39776","ticket_reference":"HDT40857","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecoration","ticket_address_1":"Flat A","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/11\/18","activity_end":"2018-11-27 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47492","activity_notes":"to redecorate wall","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 17:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38114","activity_ticket_id":"39777","ticket_reference":"HDT40858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"outside window needs to be filled ","ticket_address_1":"Flat B","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"27\/11\/18","activity_end":"2018-11-27 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47493","activity_notes":"outside window needs to be filled ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:22 (sandra)<\/b>booked for Tuesday 4th <\/p>

07\/12\/2018 09:59 (sandra)<\/b>needs to be a dry day <\/p>

11\/01\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38115","activity_ticket_id":"39337","ticket_reference":"HDT40418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"27\/11\/18","activity_end":"2018-11-27 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47494","activity_notes":"Please attend flat 6, 32 Wellington St to investigate and repair the following: CO2 monitor to be installed Redecorating after leak has been confirmed resolved Blind hooks to be installed Kristina Marie Poulos 19\/10\/2018 13:38 (jan)<\/b>Email to client for access Tuesday<\/p>

24\/10\/2018 15:34 (jan)<\/b>Email to tenant for access Tues am, 30th Oct<\/p>

29\/10\/2018 10:11 (jan)<\/b>Awaiting notification from tenant of convenient date to attend<\/p>

31\/10\/2018 13:24 (jan)<\/b>Email to tenant for access next week<\/p>

31\/10\/2018 13:56 (jan)<\/b>Booked with the tenant for 23rd Nov, she will provide access<\/p>

27\/11\/2018 12:01 (jan)<\/b>Email for access Thurs, 29th Nov to check the leak has stopped<\/p>

03\/12\/2018 15:03 (jan)<\/b>Decorating booked for 8am on Thurs, 6th Dec. Tenant will provide access<\/p>

06\/12\/2018 13:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38116","activity_ticket_id":"39778","ticket_reference":"HDT40859","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12575 - 2nd Floor, 15 Gerrard Street","ticket_address_1":"2nd Floor, 15 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47495","activity_notes":"We attempted to carry a landlord certificate to this property, but the boiler was found to be faulty. Flow problems through the boiler means we have to change a flow sensor and pump.","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 10:30 (sandra)<\/b>parts on order <\/p>

03\/12\/2018 13:30 (jan)<\/b>Lilian booked with the tenant to meet outside the property at 3.30pm on Thurs, 6th Dec<\/p>

11\/12\/2018 11:09 (sandra)<\/b>Thursday PM <\/p>

13\/12\/2018 15:54 (jan)<\/b>Tenant did not give access and couldn't be contacted. Next available slot is Thurs pm, 20th Dec<\/p>

21\/12\/2018 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38118","activity_ticket_id":"39747","ticket_reference":"HDT40828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"34 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"27\/11\/18","activity_end":"2018-11-27 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47497","activity_notes":"Please arrange for the gulley to be cleared at the above site. The new tenants also reported damp.","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 15:43 (jan)<\/b>Awaiting flat number and tenants contact details<\/p>

27\/11\/2018 14:25 (jan)<\/b>Email to client for access on to the roof<\/p>

04\/12\/2018 15:10 (sandra)<\/b>booked for 2pm on thursday as there is a small leak <\/p>

06\/12\/2018 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38119","activity_ticket_id":"39779","ticket_reference":"HDT40860","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/18","activity_end":"2018-11-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47498","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks and to look at the freezer issues below.Just noticed the freezer. Its frozen shut, not sure when it happened because I havent really been living here for the last month. ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 14:08 (jan)<\/b>Booked for Wed pm, 28th Nov with keys<\/p>

27\/11\/2018 14:32 (jan)<\/b>RA booked for 29th Nov between 12 and 4pm<\/p>

29\/11\/2018 15:08 (sandra)<\/b>I had a look around yesterday and havent done a list as yet. Did notice as below Did notice the wands on the blinds. One is broken the other needs refixing Tenant said it was like this when she moved inFreezer is completely frozen which is not allowing the door to shut. But probably frozen because door not shut properly as fridge has been pushed back too far. Need to defrost it before we can determine if there is a fault with the unit. Quite a few bulbs out. Needs new shower hose and head. Grout needs cleaning. Bath is blocked <\/p>

29\/11\/2018 15:26 (jan)<\/b>Rescheduled for Fri, 30th Nov between 10am and 2pm. Access with keys<\/p>

04\/12\/2018 11:23 (jane)<\/b>Redecoration works complete <\/p>

05\/12\/2018 10:13 (jan)<\/b>Email for access today to check the freezer<\/p>

10\/12\/2018 10:55 (sandra)<\/b>Roy defrosted freezer and will need to see if it is working. Tenant is keeping an eye on it <\/p>

18\/12\/2018 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38121","activity_ticket_id":"39764","ticket_reference":"HDT40845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.3, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/18","activity_end":"2018-11-27 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47500","activity_notes":"Roy can you give repair aid access via keys please in 30\/45 mins","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 10:06 (jan)<\/b>RA booked for Tues pm,27th Nov<\/p>

28\/11\/2018 09:46 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 10:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 10:44 (sandra)<\/b>The Fridge\/freezer at Flat 2.30, 16A Rupert Street, London, Greater London, W1D 6DW has been tested. Our engineer found out that the Thermostat is faulty and has to be replaced. <\/p>

29\/11\/2018 10:47 (sandra)<\/b>microwave cannot be repaired so quote is being prepared to replace <\/p>

10\/12\/2018 12:39 (jan)<\/b>Email for access Fri, 14th Dec between 12 and 5pm<\/p>

10\/12\/2018 12:46 (jan)<\/b>Booked for Friday between 12 and 3.45pm. Access with keys<\/p>

11\/12\/2018 09:44 (sandra)<\/b>Part for fridge is being fitted by RA on Friday 14th <\/p>

19\/12\/2018 08:18 (sandra)<\/b>the thermostat was replaced on Friday but need to return as appliance is still not working <\/p>

19\/12\/2018 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38122","activity_ticket_id":"39780","ticket_reference":"HDT40861","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12574 - Flat B, 5a Mercer Street ","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/18","activity_end":"2018-12-13 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47501","activity_notes":"To carefully disconnect and remove existing shower surround and dispose of correctly.To supply and fit 1No new shower surround to match existing and re-seal shower cubicle Leave site clean and tidy Jean Barthelemy Niuhiti Santini07513 747112santini.jean@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 14:17 (sandra)<\/b>Roy attending tomorrow to measure up and take pictures <\/p>

06\/12\/2018 08:52 (sandra)<\/b>Please see photos of shower screen that is required. The base is 900 x 900 Height of existing screen is 1900Will be calling you shortly to see if you have received this email and to discuss and make sure you have the necessary measurements before I leave the promises <\/p>

06\/12\/2018 11:14 (jan)<\/b>Email to tenant for access on Tues am, 11th Dec<\/p>

06\/12\/2018 12:16 (jan)<\/b>Booked for Tues am, 11th Dec with keys<\/p>

11\/12\/2018 10:59 (jan)<\/b>Access requested for Thursday, 13th Dec<\/p>

11\/12\/2018 11:23 (jan)<\/b>Rescheduled for Thursday, 13th Dec with keys<\/p>

14\/12\/2018 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38123","activity_ticket_id":"39779","ticket_reference":"HDT40860","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/12\/18","activity_end":"2018-12-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47502","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks and to look at the freezer issues below.Just noticed the freezer. Its frozen shut, not sure when it happened because I havent really been living here for the last month. ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 14:08 (jan)<\/b>Booked for Wed pm, 28th Nov with keys<\/p>

27\/11\/2018 14:32 (jan)<\/b>RA booked for 29th Nov between 12 and 4pm<\/p>

29\/11\/2018 15:08 (sandra)<\/b>I had a look around yesterday and havent done a list as yet. Did notice as below Did notice the wands on the blinds. One is broken the other needs refixing Tenant said it was like this when she moved inFreezer is completely frozen which is not allowing the door to shut. But probably frozen because door not shut properly as fridge has been pushed back too far. Need to defrost it before we can determine if there is a fault with the unit. Quite a few bulbs out. Needs new shower hose and head. Grout needs cleaning. Bath is blocked <\/p>

29\/11\/2018 15:26 (jan)<\/b>Rescheduled for Fri, 30th Nov between 10am and 2pm. Access with keys<\/p>

04\/12\/2018 11:23 (jane)<\/b>Redecoration works complete <\/p>

05\/12\/2018 10:13 (jan)<\/b>Email for access today to check the freezer<\/p>

10\/12\/2018 10:55 (sandra)<\/b>Roy defrosted freezer and will need to see if it is working. Tenant is keeping an eye on it <\/p>

18\/12\/2018 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38124","activity_ticket_id":"39781","ticket_reference":"HDT40862","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"JH\/JH\/12551 - Brown Cow, 676 Fulham Road, London, SW6 5SA","ticket_address_1":"Brown Cow","ticket_address_2":"676 Fulham Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 5SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"27\/11\/18","activity_end":"2018-11-27 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47503","activity_notes":"Outside lighting works ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 14:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38125","activity_ticket_id":"39782","ticket_reference":"HDT40863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler keeps cutting out","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/18","activity_end":"2018-12-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47504","activity_notes":"The boiler in the above apartment keeps cutting out. This has happened 3 times in the last week. The boiler does re start but there is obviously an issue.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 16:40 (jan)<\/b>Email to client for access first thing Thurs, 29th Nov<\/p>

27\/11\/2018 16:52 (jan)<\/b>Booked for Thurs, 29th Nov after 9am with keys<\/p>

29\/11\/2018 10:35 (jan)<\/b>Email for access Monday to cut a mirror downstairs to access the flue<\/p>

29\/11\/2018 15:42 (jan)<\/b>Booked for Monday, 3rd Dec. Access via tenant<\/p>

03\/12\/2018 10:16 (sandra)<\/b>access made to the flu<\/p>

18\/12\/2018 09:14 (jan)<\/b>Email for access today to open up the area further to access the flu<\/p>

18\/12\/2018 09:37 (jan)<\/b>Booked for Wed, 19th after 10am to expand the hole to allow access to the flu<\/p>

21\/12\/2018 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38126","activity_ticket_id":"39783","ticket_reference":"HDT40864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Wiring issue","ticket_address_1":"Flat 2, 11A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"27\/11\/18","activity_end":"2018-11-27 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47505","activity_notes":"Please raise a work order for Reddan to investigate.Tenant reported:unable to install Sky as theres is a problem with the wiring in the building and also the wiring isnt earthed. ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 16:58 (jan)<\/b>Access to flat 2 required to check once the works are complete<\/p>

30\/11\/2018 14:31 (jan)<\/b>Booked for 13th December as requested by the tenant<\/p>

18\/12\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38127","activity_ticket_id":"39784","ticket_reference":"HDT40865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12491 - 21 New Row ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/11\/18","activity_end":"2018-11-27 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47506","activity_notes":"Redecoration of common parts ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 11:46 (jane)<\/b>Programmed in with client for 10th December <\/p>

03\/01\/2019 12:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38128","activity_ticket_id":"39785","ticket_reference":"HDT40866","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Radiator not working","ticket_address_1":"Flat 3, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/18","activity_end":"2018-12-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47507","activity_notes":"Please attend tomorrow.The tenant has reported the radiator in the kitchen is not working.Access: please collect management keys from security; PLEASE DO NOT: double lock the flat. Just close the door upon leaving. Do not bolt the second lock. ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 16:16 (jan)<\/b>Email to tenant for access Tues pm, 4th Dec<\/p>

30\/11\/2018 16:34 (jan)<\/b>Booked for Tues pm, 4th Dec with keys<\/p>

04\/12\/2018 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38129","activity_ticket_id":"39786","ticket_reference":"HDT40867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - alarm","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/18","activity_end":"2018-11-28 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47508","activity_notes":"alarm activated ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38130","activity_ticket_id":"39729","ticket_reference":"HDT40810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/18","activity_end":"2018-11-28 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47509","activity_notes":"I am writing to follow up on the status of the items reported broken a few weeks ago.Our kitchen tap has now completely fallen off and the toilet seat is still unfixed. Can I ask for these to be rectified as soon as possible.One separate item is the main entrance door to the block, the one in the street. It doesnt shut by itself and is always open as the tenants dont lock it behind. Please could someone attend to these.","activity_timesheet":"1","ticket_notes_combined":"

21\/11\/2018 10:28 (jan)<\/b>New tap and toilet seat on order<\/p>

21\/11\/2018 11:42 (jan)<\/b>Email for access Fri am, 23rd Nov to fit temporary tap and toilet seat<\/p>

21\/11\/2018 11:54 (jan)<\/b>Booked for Friday, 23rd Nov before 10am. Tenant to provide access<\/p>

23\/11\/2018 11:19 (sandra)<\/b>investigated main door and courts are now dealing with this <\/p>

27\/11\/2018 12:55 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 09:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2018 15:08 (sandra)<\/b>toilet seat is on orderno tap can be sourced. entering with Lillian to remove tap from other flat and reinstating in said flat Tuesday <\/p>

03\/12\/2018 10:06 (sandra)<\/b>Have removed tap from 3.2 as arranged to source replacement parts<\/p>

04\/12\/2018 09:08 (sandra)<\/b>Removed tap and took away to source new part <\/p>

19\/12\/2018 16:04 (jan)<\/b>Email to client for access to fit the tap and toilet seat<\/p>

20\/12\/2018 09:26 (sandra)<\/b>I have heard from the tenant who has advised that they are away travelling, so they do not want any visits this side of the year.I have gone back to the tenants for them to confirm when they are back from travelling.Once the tenant confirms, I will let you know.<\/p>

20\/12\/2018 11:27 (jan)<\/b>Email to client for access Fri, 21st Dec<\/p>

07\/01\/2019 13:19 (sandra)<\/b>emailed lillian for access today\/tomorrow <\/p>

16\/01\/2019 14:45 (sandra)<\/b>emailed client as tap is expensive and we have not been given access by the tenant.Asked client if they wish us to return the tap.<\/p>

22\/01\/2019 13:18 (sandra)<\/b>still no access and Lillian is aware <\/p>

04\/02\/2019 13:42 (sandra)<\/b>(Placed On Hold) waiting on access from the tenant taps have been purchased <\/p>

27\/02\/2019 12:29 (sandra )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 12:30 (sandra)<\/b>taps have been purchased but have not been fitted due to no access from tenant. email client and made aware that we will be invoicing and charging for taps <\/p>

27\/02\/2019 16:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 11:17 (jan)<\/b>Booked for Thurs, 7th March at 8.30am with Lilian<\/p>

07\/03\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38131","activity_ticket_id":"39787","ticket_reference":"HDT40868","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 3, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/11\/18","activity_end":"2018-11-28 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47510","activity_notes":"The tenant has reported the following:-1. The small piece of wood at our front door has again come off. 2. The microwave stopped working today. This it would be great to fix as with our baby we use it a lot. Please could arrange access with the tenant directly:Nina - 07825 760 268 Nico - 07816 199 105ninarigler@hotmail.co.uknico.weber@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 09:52 (jan)<\/b>Email for access Thurs, 29th Nov between 12 and 4pm<\/p>

06\/12\/2018 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38132","activity_ticket_id":"39787","ticket_reference":"HDT40868","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 3, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/11\/18","activity_end":"2018-11-28 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47511","activity_notes":"The tenant has reported the following:-1. The small piece of wood at our front door has again come off. 2. The microwave stopped working today. This it would be great to fix as with our baby we use it a lot. Please could arrange access with the tenant directly:Nina - 07825 760 268 Nico - 07816 199 105ninarigler@hotmail.co.uknico.weber@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 09:52 (jan)<\/b>Email for access Thurs, 29th Nov between 12 and 4pm<\/p>

06\/12\/2018 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38133","activity_ticket_id":"39788","ticket_reference":"HDT40869","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"29\/11\/18","activity_end":"2018-11-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47512","activity_notes":"Please could attend Thursday afternoon between 9.30am-12pmone window on the left side of the bedroom doesnt lock or loosen; Living room one bulb needs replacing The draw under the oven is unsteady(the blue paper wedged is keeping it closed) the tenant can clarify the issue: pictures below","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 12:26 (jan)<\/b>Booked for Thurs, 29th Nov between 9.30am and 12pm<\/p>

29\/11\/2018 12:04 (sandra)<\/b>Replace blown lamp in main room <\/p>

29\/11\/2018 12:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38134","activity_ticket_id":"39788","ticket_reference":"HDT40869","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/18","activity_end":"2018-11-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47513","activity_notes":"Please could attend Thursday afternoon between 9.30am-12pmone window on the left side of the bedroom doesnt lock or loosen; Living room one bulb needs replacing The draw under the oven is unsteady(the blue paper wedged is keeping it closed) the tenant can clarify the issue: pictures below","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 12:26 (jan)<\/b>Booked for Thurs, 29th Nov between 9.30am and 12pm<\/p>

29\/11\/2018 12:04 (sandra)<\/b>Replace blown lamp in main room <\/p>

29\/11\/2018 12:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38135","activity_ticket_id":"39789","ticket_reference":"HDT40870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12506 - 11 Wardour Street (Sugar Club)","ticket_address_1":"11 Wardour Street (Sugar Club)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/11\/18","activity_end":"2018-11-28 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47514","activity_notes":"To carry out all necessary preparation works to external surround of main entrance of building. Apply 2No: coats of colour match masonry paint.To supply and install a checker plate nosing to step on completion as directed.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:23 (sandra)<\/b>to be booked w\/c 3rd December <\/p>

04\/12\/2018 11:22 (jane )<\/b>(Ticket Closed)<\/p>

05\/12\/2018 11:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2018 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38136","activity_ticket_id":"39790","ticket_reference":"HDT40871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"15 Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/11\/18","activity_end":"2018-11-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47515","activity_notes":"Gregg 078100 90000 reports that a leak has occurred from the shower into the room below. Gregg asks you call him at least 30 minutes before to allow him time to get on site, plus Gregg has keys for site.","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 11:05 (sandra)<\/b>attending today with MR<\/p>

28\/11\/2018 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38137","activity_ticket_id":"39791","ticket_reference":"HDT40872","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water","ticket_address_1":"Units 23 and 27, Quadrant Business Centre","ticket_address_2":"135 Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/19","activity_end":"2019-01-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47516","activity_notes":"Please attend site as the tenants in unit 23 and 27 have complained that there is no heating or hot water in their toilet and office. Can you please attend to look into this? Access to communal area is provided at any time as it is open during working hours.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 15:23 (sandra)<\/b>new element and seal has been ordered for Unit 27<\/p>

18\/12\/2018 16:24 (jan)<\/b>Email for access 2nd Jan<\/p>

19\/12\/2018 10:28 (jan)<\/b>Booked for 2nd Jan<\/p>

03\/01\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38138","activity_ticket_id":"39479","ticket_reference":"HDT40560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 20th NOVEMBER","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/18","activity_end":"2018-11-28 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47517","activity_notes":"Please raise a work order for Reddan to carry out the ITC'S for the 20th November;to be completed by the 24th.Jobs to include - snapped freezer drawer to be repairedBlind hooks on back door and windows with blinds in loungeCheck they have a bathroom extract?Replace sealant in showerAdd blind cleats to patio and all other windows with blinds Assess patch of potential leak above the toilet Replace mastic and clean grout in shower. Check electrics. I could not turn off hall lights and more issues reported by tenant below. Check blinds Am also trying to get the paint colour as some touching up is needed - unless they recognise the paint colour?!","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 14:17 (sandra)<\/b>Very nice flat but some concerning issues which I just need to be approved. The bathroom unfortunately is the worse. Even though it is a lovely bathroom Bathroom1) Toilet seat does not fit the pan. Incorrect seat. To replace is approx 135 for correct seat 2) Cracked push button on toilet flush 3) Toilet flush is very difficult to flush. Needs new siphon 4) One wall light doesn't work. New ballast unit is required 5) Missing chain on plug 6) Tap spout is very loose on nearest hand basin to door. 7) Silicone needs redoing (As per request) 8) Unable to open top or bottom sash window. Sash cords ok Bedroom 9) One light not working 10) Badly fitted radiator. Sloping downwards 11) R\/H bottom sash does not stay up. Slides down. Incorrect weights 12) R\/H top sash unable to slide down THESE WILL BE DIFFICULT TO RECTIFY BY THURSDAY EVENING. But possible if needed but would require painting13) Bedroom door doesn't shut Hallway 14) Lights incorrectly wired up. (Angela had trouble turning off lighs)Bedroom 2 15) Clothes rail in wardrobe needs refixing 16) One outside patio light not working Kitchen\/Diner 17) Door stops. Missing rubbers. Need replacing 18) One ceiling light not working 19) Cracked door in washing machine. Does not leak 20) Loose door 21) Middle window appears to have new blind. Cord is way too short unless your 10 foot tall22) Hope in cupboard has been drilled. Possibly for cable to pass through 23) Extractor fan lights not working All doors the joints have opened up. I understand Jack has spoken to Angela about this and you do not require it to be doneThere are other minor issues but getting a sore finger typing. I feel the main issues is the bathroom Please advise. <\/p>

23\/11\/2018 11:06 (sandra)<\/b>Investigate 2 way light switching in hallway not working Test through and find faulty connection, repair test and leave working <\/p>

26\/11\/2018 10:23 (sandra)<\/b>FRIDGE new required. Broken freezer compartment and door unable to shutTOILET SEAT wrong seat but requested to wait for tenant to complain TOILET FLUSH cracked. Needs new. Again requested waiting for tenant to complain TOILET FLUSH Needs new siphon. Does work but difficult to flush. Has Breen ordered WINDOW SASH. Bathroom unable to open other window incorrect weights WASHING MACHINE cracked door. Not leaking. BLIND In kitchen\/diner middle blind. Cords too short and different from other two in room. Gloss compared to Matt black but all works<\/p>

26\/11\/2018 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2018 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2018 10:30 (sandra)<\/b>WINDOW SASH. Bathroom unable to open other window incorrect weights window specialist to attendfridge inner door needs to be replaced - repairaid<\/p>

26\/11\/2018 12:27 (jan)<\/b>Email for access Wed am, 28th Nov<\/p>

26\/11\/2018 14:07 (jan)<\/b>Booked for Wed, 28th Nov between 8am and 12pm. Awaiting confirmation of access<\/p>

27\/11\/2018 11:36 (sandra)<\/b>Repairaid - quote to follow <\/p>

29\/11\/2018 14:51 (sandra)<\/b>Met repair aid AlsoReplaced siphon and push button controls <\/p>

29\/11\/2018 15:39 (sandra)<\/b>The Fridge\/freezer at Flat 1, 15 Tavistock Street, London, Greater London, WC2E 7PS has been tested. Our engineer found out that the Evaporator door has to be replaced. Please find the quote below and let us know if you would like to go ahead with the repair. <\/p>

03\/12\/2018 10:20 (sandra)<\/b>quote for windows has been sent <\/p>

06\/12\/2018 11:58 (sandra)<\/b>part for fridge\/freezer ordered <\/p>

10\/12\/2018 11:25 (jan)<\/b>Left a voicemail for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 09:44 (sandra)<\/b>part for fridge\/freezer has been ordered by RA<\/p>

11\/12\/2018 12:12 (jan)<\/b>Booked for Thursday, 13th Dec between 10am and 2pm. Access with keys<\/p>

19\/12\/2018 08:17 (sandra)<\/b>appliance had evaporator door replaced <\/p>

19\/12\/2018 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38139","activity_ticket_id":"39792","ticket_reference":"HDT40873","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cut hatches in ","ticket_address_1":"Block D","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/11\/18","activity_end":"2018-11-28 12:00:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"47518","activity_notes":"cut No4 hatches in area previously","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38140","activity_ticket_id":"39793","ticket_reference":"HDT40874","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Section of wall to be filled","ticket_address_1":"Unit 3, Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/18","activity_end":"2018-11-28 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47519","activity_notes":"To cut a piece of plaster board to cover over a 800x600 section of the wall that has been cut out","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 14:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38141","activity_ticket_id":"39794","ticket_reference":"HDT40875","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak from ledge","ticket_address_1":"125 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/11\/18","activity_end":"2018-11-28 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47520","activity_notes":"Hello, water is getting behind the lead ledge. They are doing shop front today so urgent attendance is Req as shop is opening tomorrow There is a tower below that can be used but also if they can bring tall ladder. ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:30 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 10:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38142","activity_ticket_id":"39497","ticket_reference":"HDT40578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12518 - Flat 13, The Priory, KT6","ticket_address_1":"Flat 13, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"28\/11\/18","activity_end":"2018-11-28 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47521","activity_notes":"Bathroom repairs Can arrangements please be made with Tenant to access? Details below.Larisa07715 9303421) To isolate supplies to existing bath, disconnect, remove and dispose of.Supply and install new bath back to position inclusive of new mono mixer shower set and new showerscreen.Carry out repairs to tiling behind tapsReinstate supplies, connect, test and commission on completion2) To carry out preparation works to water damaged bathroom walls.Scrape back, apply stain sealer, fill and make good. Apply 2no coats of emulsion to match on completion.Extra day works - rebuild rotten stud wall as advised by client ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:25 (sandra)<\/b>Booked for Wednesday awaiting confirmation <\/p>

28\/11\/2018 12:00 (sandra)<\/b>PLEASE NOTE EXTRA WORKS TO REBUILD WALL IS DAY WORKS <\/p>

03\/12\/2018 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38143","activity_ticket_id":"39795","ticket_reference":"HDT40876","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet is continuously running ","ticket_address_1":"7th Floor, 17 Slingsby Place (Gents toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/18","activity_end":"2018-11-28 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47522","activity_notes":"Could we please have someone to take a look at the gents toilet on the 7th floor in 17 SP, please?The water is continuously running.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38144","activity_ticket_id":"39796","ticket_reference":"HDT40877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"30 Wellington St, 3rd Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/18","activity_end":"2018-11-28 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47523","activity_notes":"Please raise a work order for reddan to attend to the 3rd office at 30 Wellington Street to fin out the cause of the leak, there is a puddle on the floor near the loft hatch. Keys at Rupert court.","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:28 (sandra)<\/b>Booked 3\/12 <\/p>

12\/12\/2018 09:28 (sandra)<\/b>james is looking for the key as the locks have been changed <\/p>

18\/12\/2018 11:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38145","activity_ticket_id":"39797","ticket_reference":"HDT40878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke alarm needs to be replaced ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/12\/18","activity_end":"2018-12-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47524","activity_notes":"smoke alarm needs to be replaced Greg for access ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 12:26 (sandra)<\/b>call Greg for access <\/p>

10\/12\/2018 11:40 (jan)<\/b>Greg has requested we wait until the shower situation is resolved. Access with keys<\/p>

20\/12\/2018 08:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38146","activity_ticket_id":"39799","ticket_reference":"HDT40880","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet blocked","ticket_address_1":"The Talent Business, ","ticket_address_2":"17 Slingsby Place (4th floor toilet), ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/18","activity_end":"2018-11-28 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47525","activity_notes":"Toilet is also blocked on 4th Floor.Please can we get this stack reviewed. As we have a blocked on this floor every 2 weeks.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38147","activity_ticket_id":"39800","ticket_reference":"HDT40881","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"No hot water","ticket_address_1":"Sands End, 135-137 Stephendale Road, Fulham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/18","activity_end":"2018-11-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47526","activity_notes":"Boiler issues, no hot water again","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38148","activity_ticket_id":"39799","ticket_reference":"HDT40880","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet blocked","ticket_address_1":"The Talent Business, ","ticket_address_2":"17 Slingsby Place (4th floor toilet), ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/18","activity_end":"2018-11-28 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47527","activity_notes":"Toilet is also blocked on 4th Floor.Please can we get this stack reviewed. As we have a blocked on this floor every 2 weeks.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38149","activity_ticket_id":"39795","ticket_reference":"HDT40876","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet is continuously running ","ticket_address_1":"7th Floor, 17 Slingsby Place (Gents toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/18","activity_end":"2018-11-28 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47528","activity_notes":"Could we please have someone to take a look at the gents toilet on the 7th floor in 17 SP, please?The water is continuously running.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38150","activity_ticket_id":"39803","ticket_reference":"HDT40884","ticket_client":"1832","client_name":"Argos","ticket_title":"Repairs to fire door audit and stairwell audit ","ticket_address_1":"Argos ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/11\/18","activity_end":"2018-11-28 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47529","activity_notes":"Repairs to fire door audit and stairwell audit ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38151","activity_ticket_id":"39799","ticket_reference":"HDT40880","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet blocked","ticket_address_1":"The Talent Business, ","ticket_address_2":"17 Slingsby Place (4th floor toilet), ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/11\/18","activity_end":"2018-11-28 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47530","activity_notes":"Toilet is also blocked on 4th Floor.Please can we get this stack reviewed. As we have a blocked on this floor every 2 weeks.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38152","activity_ticket_id":"39795","ticket_reference":"HDT40876","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet is continuously running ","ticket_address_1":"7th Floor, 17 Slingsby Place (Gents toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/11\/18","activity_end":"2018-11-28 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47531","activity_notes":"Could we please have someone to take a look at the gents toilet on the 7th floor in 17 SP, please?The water is continuously running.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38153","activity_ticket_id":"39802","ticket_reference":"HDT40883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Spot lights","ticket_address_1":"Flat 1, 4th Floor, 62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/18","activity_end":"2018-12-03 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47532","activity_notes":"28\/11\/2018 12:57 laurence.dodds: Amelia 07521039617 requests the spot lights in bathroom be changed. They are too difficult for them to do. Please attend site and replace. For more information, please call Amelia.","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 16:47 (jan)<\/b>Booked for Monday, 3rd Dec, access via tenant<\/p>

04\/12\/2018 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38154","activity_ticket_id":"39794","ticket_reference":"HDT40875","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak from ledge","ticket_address_1":"125 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/18","activity_end":"2018-11-29 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47533","activity_notes":"Hello, water is getting behind the lead ledge. They are doing shop front today so urgent attendance is Req as shop is opening tomorrow There is a tower below that can be used but also if they can bring tall ladder. ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:30 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 10:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38155","activity_ticket_id":"39605","ticket_reference":"HDT40686","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12500 - Flat 10, 27 Slingsby Place - FOR BLACK OUT ROLLER BLINDS X 2NO ","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/18","activity_end":"2018-12-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47534","activity_notes":"To manufacture, supply and fit new blinds as detailed below - FOR BLACK OUT ROLLER BLINDS X 2NO","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 15:56 (jan)<\/b>Email to tenant for access Wed pm, 28th Nov <\/p>

23\/11\/2018 16:03 (jan)<\/b>Booked for Wednesday, 28th Nov with keys<\/p>

29\/11\/2018 09:31 (jan)<\/b>Email to tenant for access on Monday, 3rd Dec<\/p>

29\/11\/2018 11:56 (jan)<\/b>Booked for Monday, 3rd Dec between 12 and 2pm<\/p>

29\/11\/2018 14:15 (jan)<\/b>Access with keys on Monday, 3rd Dec<\/p>

03\/12\/2018 13:28 (sandra)<\/b>x4 blinds fitted and two for bedroom to be reordered. <\/p>

11\/12\/2018 12:25 (jan)<\/b>Email for access Tues, 18th Dec to fit the blinds<\/p>

11\/12\/2018 15:56 (jan)<\/b>Booked for Monday, 17th Dec with keys<\/p>

18\/12\/2018 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38156","activity_ticket_id":"39687","ticket_reference":"HDT40768","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Soffit board","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/18","activity_end":"2018-11-29 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47535","activity_notes":"Please attend site to investigate and replace soffit board. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:23 (sandra)<\/b>in progress<\/p>

29\/11\/2018 10:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38157","activity_ticket_id":"39782","ticket_reference":"HDT40863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler keeps cutting out","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/18","activity_end":"2018-12-03 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47536","activity_notes":"The boiler in the above apartment keeps cutting out. This has happened 3 times in the last week. The boiler does re start but there is obviously an issue.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 16:40 (jan)<\/b>Email to client for access first thing Thurs, 29th Nov<\/p>

27\/11\/2018 16:52 (jan)<\/b>Booked for Thurs, 29th Nov after 9am with keys<\/p>

29\/11\/2018 10:35 (jan)<\/b>Email for access Monday to cut a mirror downstairs to access the flue<\/p>

29\/11\/2018 15:42 (jan)<\/b>Booked for Monday, 3rd Dec. Access via tenant<\/p>

03\/12\/2018 10:16 (sandra)<\/b>access made to the flu<\/p>

18\/12\/2018 09:14 (jan)<\/b>Email for access today to open up the area further to access the flu<\/p>

18\/12\/2018 09:37 (jan)<\/b>Booked for Wed, 19th after 10am to expand the hole to allow access to the flu<\/p>

21\/12\/2018 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38158","activity_ticket_id":"39804","ticket_reference":"HDT40885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Re-fix fascia board","ticket_address_1":"Flat 1.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"29\/11\/18","activity_end":"2018-11-29 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47537","activity_notes":"Please assign a works order to Redden for the following:Carry out repair to small roof of bathroom of of flat 1.2Please note: Job has already been completed","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38159","activity_ticket_id":"39764","ticket_reference":"HDT40845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.3, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/12\/18","activity_end":"2018-12-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47538","activity_notes":"Please raise a work order for Reddan to attend to the below issues:1.The fridge is freezing the food to ice. It has always been temperamental, but wasn't an issue as I hardly cook but I'm hosting Christmas, so I really need it resolved. Could you ask someone to come and check why this is happening.2.The microwave display doesn't show the numbers correctly, so it doesn't show the time or programmes. It might need to be replaced.3.The video entry phone doesn't always display and never allows me to talk or hear the person on the doorstep. Could this be fixed please.Reddan, tenant is in for access this afternoon. Will you be able to arrange please.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 10:06 (jan)<\/b>RA booked for Tues pm,27th Nov<\/p>

28\/11\/2018 09:46 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 10:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 10:44 (sandra)<\/b>The Fridge\/freezer at Flat 2.30, 16A Rupert Street, London, Greater London, W1D 6DW has been tested. Our engineer found out that the Thermostat is faulty and has to be replaced. <\/p>

29\/11\/2018 10:47 (sandra)<\/b>microwave cannot be repaired so quote is being prepared to replace <\/p>

10\/12\/2018 12:39 (jan)<\/b>Email for access Fri, 14th Dec between 12 and 5pm<\/p>

10\/12\/2018 12:46 (jan)<\/b>Booked for Friday between 12 and 3.45pm. Access with keys<\/p>

11\/12\/2018 09:44 (sandra)<\/b>Part for fridge is being fitted by RA on Friday 14th <\/p>

19\/12\/2018 08:18 (sandra)<\/b>the thermostat was replaced on Friday but need to return as appliance is still not working <\/p>

19\/12\/2018 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38160","activity_ticket_id":"39807","ticket_reference":"HDT40888","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"JH\/JH\/12554 - 38a Monmouth Street","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/18","activity_end":"2018-11-29 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47539","activity_notes":"Replacement boiler","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38161","activity_ticket_id":"39808","ticket_reference":"HDT40889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gate comes loose","ticket_address_1":"Fourth Floor Flat, 62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/18","activity_end":"2018-12-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47540","activity_notes":"Please assign a works order to Redden for the following:Bolt to secure gate does not function, gate comes loose when windy. ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 12:09 (jan)<\/b>Access requested for Tuesday morning<\/p>

30\/11\/2018 11:07 (jan)<\/b>Booked for Wed, 5th Dec after 9am. Awaiting confirmation of access<\/p>

07\/12\/2018 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38162","activity_ticket_id":"39809","ticket_reference":"HDT40890","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Water pressure in shower","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/12\/18","activity_end":"2018-12-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47541","activity_notes":"Further to our telephone conversation please can the plumber attend today between 2-4.30pmThe tenant is having issues with water pressure in the shower and hot water the water is medium hot.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 15:11 (sandra)<\/b>thermostatic cartridge for the shower is on order <\/p>

05\/12\/2018 12:14 (jan)<\/b>Email for access Thurs or Fri pm, 6th\/7th Dec<\/p>

05\/12\/2018 14:54 (jan)<\/b>Booked for Thurs between 1 and 4pm, tenant to provide access<\/p>

11\/12\/2018 14:59 (sandra)<\/b>We have attended the above today to replace the cartridge. Our engineer cannot remove the old cartridge without snapping the inside of the shower fixings. The whole of the shower will need to be replaced and the tiles removed. He has altered the cold water pressure soThat it is warmer to use. Can you advise if you require a quote for these works.<\/p>

11\/12\/2018 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38163","activity_ticket_id":"39743","ticket_reference":"HDT40824","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leaking ceiling","ticket_address_1":"Flat 3, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/18","activity_end":"2018-11-29 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47542","activity_notes":"Please could you attend the abovementioned: The ceiling is leaking again.Please arrange access with the tenant :kalkanbelis@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:15 (jan)<\/b>Email for access today at 1pm<\/p>

26\/11\/2018 09:40 (sandra )<\/b>(Ticket Closed)<\/p>

27\/11\/2018 09:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

27\/11\/2018 13:59 (sandra)<\/b>made safe and further investigations to be made <\/p>

28\/11\/2018 12:48 (sandra)<\/b>made safe the ceiling and further investigations need to be done <\/p>

30\/11\/2018 15:55 (jan)<\/b>Email to tenant for access Monday pm, 3rd Dec<\/p>

06\/12\/2018 08:18 (sandra)<\/b>window need replacing in Flat 4 which are causing the leak <\/p>

07\/12\/2018 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38164","activity_ticket_id":"39810","ticket_reference":"HDT40891","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12396 - 10 Slingsby Place - Common Parts Staircase and Lobbies, Ground to Third Floor ","ticket_address_1":"10 Slingsby Place - Common Parts Staircase and Lobbies, Ground to Third Floor ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/11\/18","activity_end":"2018-11-29 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47543","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 11:46 (jane)<\/b>Programmed in with client for Monday 17th December <\/p>

03\/01\/2019 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38165","activity_ticket_id":"39475","ticket_reference":"HDT40556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 27th NOVEMBER","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/18","activity_end":"2018-11-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47544","activity_notes":"Please raise a work order for Reddan for the ITC's to be carried out for the 27th November - then we need to repaint as necessary (definitely the bathroom) install blind hooks etc ,This needs to be completed by the 28th Nov please","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 11:16 (jan)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 11:18 (jan)<\/b>Booked for Friday, 30th Nov at 9am<\/p>

30\/11\/2018 09:54 (sandra)<\/b>We can't do anything as yet but I had a good look around. Please forward onto Angela and James The worse thing that is needed is a full redec following a leak but walls and Windows are pretty bad as well. Bathroom 1) Shower screen is leaking. Missing part on bottom of door but it is very small. Would be quicker just to replace the screen. 2) Silicone around bath. Needs cleaning (Black mildew) or replacing 3) New shower head 4) Toilet flush needs either adjusting or replacing 5) Bath pop up waste. Needs either or adjusting but may need new 7) HAIRLINE CRACKS IN HAND BASIN. I thought it was hair but I felt no sharp edges.8) Light and fan not working due to leak from flat above or roof. 9) Cracked floor time between bath and toilet Bedroom\/kitchen open plan 10) 3 windows. Blinds all work but missing acorns. Middle blind has missing bit on bottom slat. This can not be replaced 11) Window cash lock needs replacinh11) Wardrobe door hinge needs refixing or replacing 13) Extractor fan light needs replacing 14) Bulbs Need replacing under counter 15) Cracked plastic coverings on drawer and cupboard fronts. Can be glued but would still see crack.16) Kitchen cupboard end support is water damaged17) Floor has a lot of scuff marks. Not sure if these can be cleaned 18) Broken threshold door bar at front door 19) Pressure gauge on boiler has been pushed inwards but is still visible.ALL THE ABOVE WAS VISIBLE. LOTS OF FURNITURE IS STILL IN PLACE SO NOT ABLE TO HAVE A GOOD LOOK AROUND THE FLAT<\/p>

03\/12\/2018 13:59 (sandra)<\/b>TENANT STILL IN SITU AWAITING FURTHER ADVICE FROM CLIENT <\/p>

11\/12\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2018 15:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2018 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38166","activity_ticket_id":"39811","ticket_reference":"HDT40892","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"Chair set up","ticket_address_1":"Numerix Software, 41 Eastcheap, 2nd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/18","activity_end":"2018-12-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47545","activity_notes":"Please could I kindly make a new request for setting up a chair?Could you let me know when this would be possible.","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 11:23 (jan)<\/b>Booked for Wednesday morning, 5th December<\/p>

06\/12\/2018 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38167","activity_ticket_id":"39680","ticket_reference":"HDT40761","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer dryer","ticket_address_1":"Flat 3, 34A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47546","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported :The dry function on the washing machine does not seem to be working anymore. I have tried using all 3 dry functions, but after the spin cycle the clothes are still wet. Reddan, please liaise with tenant-Tyler on access.Tyler Bui 16\/11\/2018 12:19 (jan)<\/b>Email for access on Monday, 19th Nov between 12 and 5pm<\/p>

16\/11\/2018 12:30 (jan)<\/b>Booked for Monday, 19th Nov between 12 and 4pm with keys<\/p>

20\/11\/2018 13:13 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 12:01 (jan)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 12:29 (jan)<\/b>Booked for Friday, 30th Nov between 12 and 4pm.Call tenant to confirm if he will be home or we should use keys<\/p>

30\/11\/2018 15:57 (jan)<\/b>RA rescheduled for Monday, 3rd Dec between 12 and 2pm. Phone Tyler when RA are on their way on 07931 517738<\/p>

10\/12\/2018 15:01 (sandra)<\/b>dryer condenser unblocked <\/p>

10\/12\/2018 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38168","activity_ticket_id":"39812","ticket_reference":"HDT40893","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sinks not draining properly","ticket_address_1":"Flat 1, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/18","activity_end":"2018-12-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47547","activity_notes":"Please attend site as Flat 1 as they have reported an issue where both their kitchen and bathroom sink are not draining properly so they are filling up quickly and taking a long time to drain. It does not appear to be happening with their shower or affecting anything else, but they do believe there is a drainage issue with the sinks.","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2018 12:07 (jan)<\/b>Awaiting tenant contact details<\/p>

29\/11\/2018 14:44 (jan)<\/b>Email to tenant for access Monday pm, 3rd Dec<\/p>

29\/11\/2018 15:30 (jan)<\/b>Booked for Monday pm, 3rd Dec with keys<\/p>

04\/12\/2018 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38169","activity_ticket_id":"39813","ticket_reference":"HDT40894","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Kitchen ceiling lights","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47548","activity_notes":"Part of the kitchen ceiling lights went off and not longer working, just by the lift inside the kitchen","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38170","activity_ticket_id":"39814","ticket_reference":"HDT40895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"AP Solicitors, Second Floor, 19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6JG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47549","activity_notes":"This is to report that hot water issue continue happen on 2\/F toilet. The hot water has been fixed, but it only provides boiling water. We can not wash our hands. I have reported this issue but the condition still no chance. However, our door bell has problem as well. People need to press the bell down stair for many times. ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:25 (sandra)<\/b>all entry phones checked and working <\/p>

30\/11\/2018 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38171","activity_ticket_id":"39814","ticket_reference":"HDT40895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"AP Solicitors, Second Floor, 19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6JG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47550","activity_notes":"This is to report that hot water issue continue happen on 2\/F toilet. The hot water has been fixed, but it only provides boiling water. We can not wash our hands. I have reported this issue but the condition still no chance. However, our door bell has problem as well. People need to press the bell down stair for many times. ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:25 (sandra)<\/b>all entry phones checked and working <\/p>

30\/11\/2018 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38172","activity_ticket_id":"39815","ticket_reference":"HDT40896","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorating and blind","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47551","activity_notes":"please attend and fill and paint the area where the window has been replacedcan you advise if any more of the room needs to be done - LillianPlease measure up for a new blind so that we can quote for a new one.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:28 (sandra)<\/b>w\/c 3rd <\/p>

04\/12\/2018 11:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38173","activity_ticket_id":"39816","ticket_reference":"HDT40897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights faulty","ticket_address_1":"Flat 2.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47552","activity_notes":"Please attend 16A, flat 2.3 to investigate the following issue reported by tenant: lights outside my bedroom window appears faulty and turns on and off all night. Like a light switch being turned on. Could you get someone to check it please as it kept waking me up over past few nights. Its located in the courtyard by my bathroom window. ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:31 (sandra)<\/b>booked 3\/12<\/p>

06\/12\/2018 08:33 (sandra)<\/b>Lights all out in the toilet and hallway. Couldn't find the landlords supply but eventually found it. Reset fuse and lights working but need a couple of 28w 2d bulbs Also need two escutcheons for the door<\/p>

06\/12\/2018 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38174","activity_ticket_id":"39817","ticket_reference":"HDT40898","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Shower unit","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47553","activity_notes":"Our shower unit on our basement floor has stopped working. The push button to turn it on has no effect when pressed but the fuse hasnt been tripped. Please send engineer to fix.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38175","activity_ticket_id":"39818","ticket_reference":"HDT40899","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"16","resource_name":"David Knight","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47554","activity_notes":"Please attend flat 3 to replace the balcony door:-Am sorry to report that the upstairs door in my apartment (the one that opens onto the balcony) will not close again. I think its due to the rain. Angela youll remember this happened once before and the workmen who attended said the door needed to be replaced as it also leaks and has water entering the flat and spoiling the paintwork. The door was temporarily fixed so It could close but has not been changed Anyway - pls could someone go in today and fix it so that it closes as the apartment is not secure and the cold is coming in ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:29 (sandra)<\/b>picture taken and need to measure up and source door <\/p>

04\/12\/2018 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38176","activity_ticket_id":"39814","ticket_reference":"HDT40895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"AP Solicitors, Second Floor, 19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6JG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/18","activity_end":"2018-11-29 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47555","activity_notes":"This is to report that hot water issue continue happen on 2\/F toilet. The hot water has been fixed, but it only provides boiling water. We can not wash our hands. I have reported this issue but the condition still no chance. However, our door bell has problem as well. People need to press the bell down stair for many times. ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:25 (sandra)<\/b>all entry phones checked and working <\/p>

30\/11\/2018 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38177","activity_ticket_id":"39819","ticket_reference":"HDT40900","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door","ticket_address_1":"23-25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"29\/11\/18","activity_end":"2018-11-29 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47556","activity_notes":"Please attend 25 Garrick St to take a look at the main door that is not closing please confirm if a new door is required as we have numerous call outs for this door.","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38178","activity_ticket_id":"39515","ticket_reference":"HDT40596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven door exploded","ticket_address_1":"Top Floor Flat, 24A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/18","activity_end":"2018-11-29 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47557","activity_notes":"Please assign a works order to Redden:Door to oven apparently exploded, please make safe, disable appliance is necessary. Please arrange access with Elane - 07915021683","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2018 15:00 (jan)<\/b>Email to client for access Wednesday, 7th Nov<\/p>

06\/11\/2018 09:49 (jan)<\/b>To Repair Aid for time slot tomorrow, 7th Nov<\/p>

06\/11\/2018 11:04 (jan)<\/b>Booked for Wed, 7th Nov between 12 and 6pm. Access will be provided<\/p>

12\/11\/2018 15:19 (sandra)<\/b>new door assembly has been ordered <\/p>

27\/11\/2018 16:14 (jan)<\/b>To RA to find out when they will have the parts to fit<\/p>

28\/11\/2018 16:43 (jan)<\/b>Email to client for access Thurs, 29th between 12 and 4pm<\/p>

28\/11\/2018 16:45 (jan)<\/b>Booked for Thurs, 29th Nov between 12 and 4pm. Awaiting confirmation of access<\/p>

29\/11\/2018 09:36 (jan)<\/b>Tenant will provide access<\/p>

29\/11\/2018 12:44 (jan)<\/b>If after 2pm access will be with keys<\/p>

30\/11\/2018 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38179","activity_ticket_id":"39820","ticket_reference":"HDT40901","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"redecorating needed in bathroom ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court, 6-8 Shelton Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/11\/18","activity_end":"2018-11-29 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47558","activity_notes":"shower area needs to be painted ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38180","activity_ticket_id":"39806","ticket_reference":"HDT40887","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fuse box covers","ticket_address_1":"58 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/18","activity_end":"2018-11-29 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47559","activity_notes":"Please assign a works order to Redden for the following:Supply and fit 4 x lockable fuse box covers to alarm system in fire escape","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:15 (sandra)<\/b>ordered parts <\/p>

08\/01\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38181","activity_ticket_id":"39821","ticket_reference":"HDT40902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/18","activity_end":"2018-12-05 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47560","activity_notes":"2. Windowsthe issue with the blinds around the flat remain. they have wooden slated blinds that have a Velcro attached panel at the top. These panels keep falling off. The Velcro may just need replacing 3. Underfloor heatingunderfloor heating in the bathroom. Some parts of it work and others do not. Please check this, and provide feedback4. Extractor fanSometimes it works and other times it doesnt, please replace5. Washing machine - this was a pretty old model when we moved in and it is now definitely on its last legs. Please provide quote for cheaper and like for like model.6, Boiler may require a boiler service, please confirm when the last service was carried out. The boiler has developed a fault on the timer, the flat has no thermostat and it means the heating always all on or all off all day; please confirm what can be done for this?","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 13:36 (jan)<\/b>Booked for Wednesday,5th Dec with keys<\/p>

03\/12\/2018 14:58 (jan)<\/b>Email to CBRE to book Dave in for next Tuesday, 11th Dec<\/p>

06\/12\/2018 14:25 (jan)<\/b>Booked for Tues, 11th Dec with keys<\/p>

11\/12\/2018 09:42 (sandra)<\/b>boiler gone to quote <\/p>

12\/12\/2018 09:09 (sandra)<\/b>ordered replacement extractor <\/p>

18\/12\/2018 12:33 (jan)<\/b>Missing plinth at the top of one of the blinds. Email to client to advise how we should proceed<\/p>

18\/12\/2018 13:27 (sandra)<\/b>repaired plinths <\/p>

03\/01\/2019 10:01 (jan)<\/b>Email for access Tues, 11th Dec to fit new plinth<\/p>

08\/01\/2019 09:45 (jan)<\/b>Plinth on order<\/p>

08\/01\/2019 10:46 (sandra)<\/b>Asked for access tomorrow 9th <\/p>

10\/01\/2019 09:21 (sandra)<\/b>emailed Deepa for access Friday 11th <\/p>

22\/01\/2019 13:24 (sandra)<\/b>emailed Deepa three times for access <\/p>

22\/01\/2019 14:31 (jan)<\/b>Email to tenants to fit the extractor and pelmets on Friday<\/p>

22\/01\/2019 14:51 (jan)<\/b>Booked for Fri, 25th Jan with keys<\/p>

28\/01\/2019 09:24 (sandra)<\/b>Return to site and replace extractor fan in bathroom <\/p>

30\/01\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38182","activity_ticket_id":"39821","ticket_reference":"HDT40902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/18","activity_end":"2018-12-05 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47561","activity_notes":"2. Windowsthe issue with the blinds around the flat remain. they have wooden slated blinds that have a Velcro attached panel at the top. These panels keep falling off. The Velcro may just need replacing 3. Underfloor heatingunderfloor heating in the bathroom. Some parts of it work and others do not. Please check this, and provide feedback4. Extractor fanSometimes it works and other times it doesnt, please replace5. Washing machine - this was a pretty old model when we moved in and it is now definitely on its last legs. Please provide quote for cheaper and like for like model.6, Boiler may require a boiler service, please confirm when the last service was carried out. The boiler has developed a fault on the timer, the flat has no thermostat and it means the heating always all on or all off all day; please confirm what can be done for this?","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 13:36 (jan)<\/b>Booked for Wednesday,5th Dec with keys<\/p>

03\/12\/2018 14:58 (jan)<\/b>Email to CBRE to book Dave in for next Tuesday, 11th Dec<\/p>

06\/12\/2018 14:25 (jan)<\/b>Booked for Tues, 11th Dec with keys<\/p>

11\/12\/2018 09:42 (sandra)<\/b>boiler gone to quote <\/p>

12\/12\/2018 09:09 (sandra)<\/b>ordered replacement extractor <\/p>

18\/12\/2018 12:33 (jan)<\/b>Missing plinth at the top of one of the blinds. Email to client to advise how we should proceed<\/p>

18\/12\/2018 13:27 (sandra)<\/b>repaired plinths <\/p>

03\/01\/2019 10:01 (jan)<\/b>Email for access Tues, 11th Dec to fit new plinth<\/p>

08\/01\/2019 09:45 (jan)<\/b>Plinth on order<\/p>

08\/01\/2019 10:46 (sandra)<\/b>Asked for access tomorrow 9th <\/p>

10\/01\/2019 09:21 (sandra)<\/b>emailed Deepa for access Friday 11th <\/p>

22\/01\/2019 13:24 (sandra)<\/b>emailed Deepa three times for access <\/p>

22\/01\/2019 14:31 (jan)<\/b>Email to tenants to fit the extractor and pelmets on Friday<\/p>

22\/01\/2019 14:51 (jan)<\/b>Booked for Fri, 25th Jan with keys<\/p>

28\/01\/2019 09:24 (sandra)<\/b>Return to site and replace extractor fan in bathroom <\/p>

30\/01\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38183","activity_ticket_id":"39821","ticket_reference":"HDT40902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/12\/18","activity_end":"2018-12-11 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47562","activity_notes":"2. Windowsthe issue with the blinds around the flat remain. they have wooden slated blinds that have a Velcro attached panel at the top. These panels keep falling off. The Velcro may just need replacing 3. Underfloor heatingunderfloor heating in the bathroom. Some parts of it work and others do not. Please check this, and provide feedback4. Extractor fanSometimes it works and other times it doesnt, please replace5. Washing machine - this was a pretty old model when we moved in and it is now definitely on its last legs. Please provide quote for cheaper and like for like model.6, Boiler may require a boiler service, please confirm when the last service was carried out. The boiler has developed a fault on the timer, the flat has no thermostat and it means the heating always all on or all off all day; please confirm what can be done for this?","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 13:36 (jan)<\/b>Booked for Wednesday,5th Dec with keys<\/p>

03\/12\/2018 14:58 (jan)<\/b>Email to CBRE to book Dave in for next Tuesday, 11th Dec<\/p>

06\/12\/2018 14:25 (jan)<\/b>Booked for Tues, 11th Dec with keys<\/p>

11\/12\/2018 09:42 (sandra)<\/b>boiler gone to quote <\/p>

12\/12\/2018 09:09 (sandra)<\/b>ordered replacement extractor <\/p>

18\/12\/2018 12:33 (jan)<\/b>Missing plinth at the top of one of the blinds. Email to client to advise how we should proceed<\/p>

18\/12\/2018 13:27 (sandra)<\/b>repaired plinths <\/p>

03\/01\/2019 10:01 (jan)<\/b>Email for access Tues, 11th Dec to fit new plinth<\/p>

08\/01\/2019 09:45 (jan)<\/b>Plinth on order<\/p>

08\/01\/2019 10:46 (sandra)<\/b>Asked for access tomorrow 9th <\/p>

10\/01\/2019 09:21 (sandra)<\/b>emailed Deepa for access Friday 11th <\/p>

22\/01\/2019 13:24 (sandra)<\/b>emailed Deepa three times for access <\/p>

22\/01\/2019 14:31 (jan)<\/b>Email to tenants to fit the extractor and pelmets on Friday<\/p>

22\/01\/2019 14:51 (jan)<\/b>Booked for Fri, 25th Jan with keys<\/p>

28\/01\/2019 09:24 (sandra)<\/b>Return to site and replace extractor fan in bathroom <\/p>

30\/01\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38184","activity_ticket_id":"39822","ticket_reference":"HDT40903","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12578 - 4th Floor, 17 Slingsby Place ","ticket_address_1":"4th Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/18","activity_end":"2018-11-29 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47563","activity_notes":"To allow for an engineer to attend the above site and carry out all necessary protection works to adjacent areas. Isolate supplies to toilets on right hand side of lobby area.Carefully cut out section of 100mm float, remove and dispose of, supply and install new pipework incorporating 135 degree fittings eliminating the existing 90 degree fittings in order to reduce the risk of future blockages and providing adequate maintenance measures.Connect, test and commission on completion ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 13:20 (sandra)<\/b>thursday 8 am <\/p>

08\/01\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38185","activity_ticket_id":"39823","ticket_reference":"HDT40904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12507 - 9-10 Gerrard Street - (New Loon Moon)","ticket_address_1":"9-10 Gerrard Street - (New Loon Moon)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/11\/18","activity_end":"2018-11-29 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47564","activity_notes":"External works ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:32 (sandra)<\/b>to be booked in <\/p>

08\/01\/2019 13:50 (sandra)<\/b>8th <\/p>

09\/01\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2019 12:11 (sandra)<\/b>Star tread outstanding <\/p>

24\/01\/2019 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38186","activity_ticket_id":"39824","ticket_reference":"HDT40905","ticket_client":"1311","client_name":"Mrs Lola Freeman","ticket_title":"No heating","ticket_address_1":"Florin House, Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/18","activity_end":"2018-11-29 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47565","activity_notes":"Boiler showing error code, no heating","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38187","activity_ticket_id":"39825","ticket_reference":"HDT40906","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12503 - Flat 11, Wellington Court ","ticket_address_1":"Flat 11, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/11\/18","activity_end":"2018-11-29 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47566","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 11:50 (jane)<\/b>Works commencing today <\/p>

05\/12\/2018 08:23 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 08:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 08:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38188","activity_ticket_id":"39826","ticket_reference":"HDT40907","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom switch","ticket_address_1":"Flat 3, Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/18","activity_end":"2018-11-30 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47567","activity_notes":"Please raise a work order for Reddan to attend to the below.The bathroom switch in my flat is not working. Reddan, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 08:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38189","activity_ticket_id":"39827","ticket_reference":"HDT40908","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace 5 lamps in common parts ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/18","activity_end":"2018-11-30 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47568","activity_notes":"Replace 5 blown lamps in common parts ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38190","activity_ticket_id":"39828","ticket_reference":"HDT40909","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet Roll Fixture","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/11\/18","activity_end":"2018-11-30 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47569","activity_notes":"Urgent! 1st floor - gents toilet (toilet roll fixture - coming away from wall)Please can you send your contractor in today to repair\/fix as this is our client toilet.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38191","activity_ticket_id":"39829","ticket_reference":"HDT40910","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lion lights timer","ticket_address_1":"66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/18","activity_end":"2018-12-19 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47570","activity_notes":"Please raise a work order for Reddan to replace timer.Reddan, Alan is aware of this.","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:32 (sandra)<\/b>ordered <\/p>

02\/01\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38192","activity_ticket_id":"39830","ticket_reference":"HDT40911","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom switch","ticket_address_1":"Flat 3, 82-88 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/18","activity_end":"2018-11-30 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47571","activity_notes":"Please attend site as flat number three have reported that their bathroom switch in my flat is not working.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 10:06 (jan)<\/b>Email for tenant's contact details<\/p>

30\/11\/2018 10:36 (jan)<\/b>Awaiting confirmation of access<\/p>

13\/12\/2018 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38193","activity_ticket_id":"39831","ticket_reference":"HDT40912","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door handle","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/11\/18","activity_end":"2018-11-30 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47572","activity_notes":"Please arrange for an engineer to attend to some few issues at St Martins courtyard. 17 Slingsby Place bin door handle loose","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 15:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38194","activity_ticket_id":"39832","ticket_reference":"HDT40913","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Entrance door","ticket_address_1":"127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/18","activity_end":"2018-11-30 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47573","activity_notes":"Please arrange for an engineer to attend to some few issues at St Martins courtyard. 127 long Acre entrance door not interlocking when closed.","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38195","activity_ticket_id":"39567","ticket_reference":"HDT40648","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12540 - Flat 2, 20 Earlham Street ","ticket_address_1":"Flat 2, 20 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/18","activity_end":"2018-12-03 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47574","activity_notes":"I've just looked at this boiler and found the system out on low pressure. I couldn't see any leaks although most of the boiler pipework has been panelled in, and tenants email said that a leak was just repaired. The expansion vessel is flooded which would explain the pressure fluctuations, and I would change the prv and aav as a mater of course. Please can the contractor resolve a leak under the kitchen sink the tenant can not use the kitchen sink without flooding the kitchenThe tenant seems to think the it may just need a rubber washer on the waste pipe which has disintegrated and needs replacing. I understand you are attending today after 10am - please use management keys; (please knock as the tenant may or may not be in)","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2018 11:36 (jan)<\/b>Email for access Wed pm, 28th Nov<\/p>

22\/11\/2018 14:53 (jan)<\/b>Booked for Wed, 28th Nov after 2pm. With keys but knock first<\/p>

27\/11\/2018 16:48 (jan)<\/b>Email to tenant to reschedule for Fri, 30th Nov<\/p>

28\/11\/2018 09:23 (jan)<\/b>Booked for Friday, 30th Nov after 10am. Keys but knock first<\/p>

30\/11\/2018 15:00 (sandra)<\/b>Going in Monday <\/p>

30\/11\/2018 15:19 (sandra)<\/b>boiler needs new actuator which has been ordered to fit on Monday <\/p>

03\/12\/2018 10:00 (sandra)<\/b>monday after 1 oclock <\/p>

04\/12\/2018 09:05 (sandra)<\/b>Unblocked waste pipe, repaired leak<\/p>

04\/12\/2018 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38196","activity_ticket_id":"39833","ticket_reference":"HDT40914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test on a Microwave","ticket_address_1":"Flat 2.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/18","activity_end":"2018-12-05 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47575","activity_notes":"Please raise a work order for Reddan to carry out a PAT test on a Microwave.Reddan, can Roy attend to this please.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 11:36 (jan)<\/b>Awaiting confirmation of access<\/p>

30\/11\/2018 14:38 (jan)<\/b>Email for access on Wednesday, 5th Dec<\/p>

30\/11\/2018 15:04 (jan)<\/b>Booked for Wednesday, 5th Dec with keys<\/p>

06\/12\/2018 08:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38197","activity_ticket_id":"39801","ticket_reference":"HDT40882","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"List of works","ticket_address_1":"Sands End, 135-137 Stephendale Road, Fulham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/18","activity_end":"2018-11-30 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47576","activity_notes":" Building Pastry kitchen sink - exposed pipes need covering Window in pot wash needs sealing\/ covering- no need for that ventilation in winter or summer with window next to it Lights in kitchen need securing; - prep kitchen roof needs securing to stop leaking - leaks into light and needs a paint over - main kitchen 1x light cover needs refitting - main kitchen 1x light needs securing- held up with string- currently - emergency stop button needs securing to wall as hangs off. Look at the following light fittings and carry out repair or recommend replacement; 2x spotlights ladies toilets, 2x spotlights in mens 3x spotlights on main bar","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 11:45 (sandra)<\/b>quote needed on first visits as uplift will be required <\/p>

04\/12\/2018 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38198","activity_ticket_id":"39801","ticket_reference":"HDT40882","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"List of works","ticket_address_1":"Sands End, 135-137 Stephendale Road, Fulham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/18","activity_end":"2018-11-30 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47577","activity_notes":" Building Pastry kitchen sink - exposed pipes need covering Window in pot wash needs sealing\/ covering- no need for that ventilation in winter or summer with window next to it Lights in kitchen need securing; - prep kitchen roof needs securing to stop leaking - leaks into light and needs a paint over - main kitchen 1x light cover needs refitting - main kitchen 1x light needs securing- held up with string- currently - emergency stop button needs securing to wall as hangs off. Look at the following light fittings and carry out repair or recommend replacement; 2x spotlights ladies toilets, 2x spotlights in mens 3x spotlights on main bar","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 11:45 (sandra)<\/b>quote needed on first visits as uplift will be required <\/p>

04\/12\/2018 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38199","activity_ticket_id":"39834","ticket_reference":"HDT40915","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12573 - Flat 1, 11-13 Neal's Yard ","ticket_address_1":"Flat 1, 11-13 Neal's Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/18","activity_end":"2018-12-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47578","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 10:17 (jan)<\/b>Email to client for access Wed, 5th Dec<\/p>

04\/12\/2018 10:35 (jan)<\/b>Booked for Wed pm, 5th Dec. Tenant will provide access<\/p>

04\/12\/2018 11:52 (jan)<\/b>Rescheduled for Thurs, 6th Dec. Awaiting confirmation of access<\/p>

04\/12\/2018 12:42 (jan)<\/b>Booked for Thursday am, 6th Dec<\/p>

11\/12\/2018 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38200","activity_ticket_id":"39835","ticket_reference":"HDT40916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"21-22 New Row, Floor 2","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/18","activity_end":"2018-11-30 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47579","activity_notes":"Please fix the light on floor 2 and repair the keyhole covers.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 08:31 (sandra)<\/b>Lights all out in the toilet and hallway. Couldn't find the landlords supply but eventually found it. Reset fuse and lights working but need a couple of 28w 2d bulbs Also need two escutcheons for the door<\/p>

11\/12\/2018 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38201","activity_ticket_id":"39835","ticket_reference":"HDT40916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"21-22 New Row, Floor 2","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/11\/18","activity_end":"2018-11-30 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47580","activity_notes":"Please fix the light on floor 2 and repair the keyhole covers.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 08:31 (sandra)<\/b>Lights all out in the toilet and hallway. Couldn't find the landlords supply but eventually found it. Reset fuse and lights working but need a couple of 28w 2d bulbs Also need two escutcheons for the door<\/p>

11\/12\/2018 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38202","activity_ticket_id":"39836","ticket_reference":"HDT40917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Satellite dish","ticket_address_1":"Goodwins House","ticket_address_2":"55-56 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"30\/11\/18","activity_end":"2018-11-30 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47581","activity_notes":" I had a SKY engineer visit over the weekend to hook up TV service in Flat 10. He said that there are at least 8 red bands (each receiving 5 to 7 channels) that are blocked through the Goodwins House communal roof antennae and two other bands that are partially blocked (orange). SKY will not provide the TV service if any of the bands are blocked. The engineer said there are two solutions: 1.Ask you to fix the communal antennae so it is receiving all signals clearly; or2.Ask you if I can have them install a satellite dish on the exterior of the building facing eastward (toward the sky above Goodwins Court).Both options would also require drilling holes from outside to inside through the exterior brick mortar to run cable to the primary hook-up in the room with terrace access and to the bedroom. Option 1 would require two holes; Option 2 may only require one hole.SKY would do all the install (drilling and pulling wire) of the coax cable for Option 1 and for the cable for Option 2. The SKY engineer seems competent enough to be respectful of the building (not like the NYC guys who moved and stored my household goods and damaged almost everything).I would prefer the satellite; is a permit required from Westminster Council? There is a SKY satellite dish on the wall of the building to the north of the Flat 10 terrace; the engineer indicates they might be able to tap into that one, although it will take a two man crew (like Spiderman or a monkey) given its location.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:24 (jan)<\/b>Email to Ward Aerials to find out when they can attend<\/p>

30\/11\/2018 14:30 (sandra)<\/b>Sent to satellite company awaiting appointment to attend. <\/p>

05\/12\/2018 15:19 (jan)<\/b>Email to Ward Aerials to find out if they have attended<\/p>

05\/12\/2018 16:14 (jan)<\/b>Booked for Tuesday 11th Dec<\/p>

19\/12\/2018 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38203","activity_ticket_id":"39837","ticket_reference":"HDT40918","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door closer","ticket_address_1":"17 Slingsby Place (bin store)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/11\/18","activity_end":"2018-11-30 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47582","activity_notes":"ref 17sp bin store , fire door to phase D CoridoorDoor closer needs to be moved as it currently is stopping the fire curtain from dropping. ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 15:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38204","activity_ticket_id":"39805","ticket_reference":"HDT40886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp","ticket_address_1":"Westbourne House, Richmond Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"30\/11\/18","activity_end":"2018-11-30 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47583","activity_notes":"Call received from Nicola Gearing, Tenant TEL 07584 045 466 to advise that she has damp in her flat located in the front room under the window and the bedroom on the ceiling (across the rear wall). Tenant advises there is no air brick. Tenant is located on the ground floor of the building. Please liaise with tenant to arrange visit.","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38205","activity_ticket_id":"39838","ticket_reference":"HDT40919","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"switch off fan heater ","ticket_address_1":"40-42 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/18","activity_end":"2018-12-03 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47584","activity_notes":"Please raise a work order for Reddan to attend to the vacant restaurant to switch of the fan heater above main door as you walk in.Keys at site office.Please call James for further information as the lights are not in an obvious place.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:24 (sandra)<\/b>10\/12<\/p>

13\/12\/2018 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38206","activity_ticket_id":"39839","ticket_reference":"HDT40920","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"EMERGENCY CALL OUT - BOARD KEEPS TRIPPING ","ticket_address_1":"3 Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/18","activity_end":"2018-12-03 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47585","activity_notes":"Board keeps tripping ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38207","activity_ticket_id":"39840","ticket_reference":"HDT40921","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"element keeps tripping the electrics ","ticket_address_1":"3 Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/18","activity_end":"2018-12-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47586","activity_notes":"element keeps tripping the electrics ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 15:12 (sandra)<\/b>new immersion needed. ordered <\/p>

13\/12\/2018 15:52 (jan)<\/b>Email for access at 9am on Fri, 14th Dec<\/p>

13\/12\/2018 16:12 (jan)<\/b>Booked for 14th Dec at 9am with keys<\/p>

19\/12\/2018 13:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38208","activity_ticket_id":"39779","ticket_reference":"HDT40860","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/12\/18","activity_end":"2018-12-03 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47587","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks and to look at the freezer issues below.Just noticed the freezer. Its frozen shut, not sure when it happened because I havent really been living here for the last month. Works need to be completed by 3rd Dec","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 14:08 (jan)<\/b>Booked for Wed pm, 28th Nov with keys<\/p>

27\/11\/2018 14:32 (jan)<\/b>RA booked for 29th Nov between 12 and 4pm<\/p>

29\/11\/2018 15:08 (sandra)<\/b>I had a look around yesterday and havent done a list as yet. Did notice as below Did notice the wands on the blinds. One is broken the other needs refixing Tenant said it was like this when she moved inFreezer is completely frozen which is not allowing the door to shut. But probably frozen because door not shut properly as fridge has been pushed back too far. Need to defrost it before we can determine if there is a fault with the unit. Quite a few bulbs out. Needs new shower hose and head. Grout needs cleaning. Bath is blocked <\/p>

29\/11\/2018 15:26 (jan)<\/b>Rescheduled for Fri, 30th Nov between 10am and 2pm. Access with keys<\/p>

04\/12\/2018 11:23 (jane)<\/b>Redecoration works complete <\/p>

05\/12\/2018 10:13 (jan)<\/b>Email for access today to check the freezer<\/p>

10\/12\/2018 10:55 (sandra)<\/b>Roy defrosted freezer and will need to see if it is working. Tenant is keeping an eye on it <\/p>

18\/12\/2018 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38209","activity_ticket_id":"39782","ticket_reference":"HDT40863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler keeps cutting out","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"03\/12\/18","activity_end":"2018-12-03 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47588","activity_notes":"The boiler in the above apartment keeps cutting out. This has happened 3 times in the last week. The boiler does re start but there is obviously an issue.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 16:40 (jan)<\/b>Email to client for access first thing Thurs, 29th Nov<\/p>

27\/11\/2018 16:52 (jan)<\/b>Booked for Thurs, 29th Nov after 9am with keys<\/p>

29\/11\/2018 10:35 (jan)<\/b>Email for access Monday to cut a mirror downstairs to access the flue<\/p>

29\/11\/2018 15:42 (jan)<\/b>Booked for Monday, 3rd Dec. Access via tenant<\/p>

03\/12\/2018 10:16 (sandra)<\/b>access made to the flu<\/p>

18\/12\/2018 09:14 (jan)<\/b>Email for access today to open up the area further to access the flu<\/p>

18\/12\/2018 09:37 (jan)<\/b>Booked for Wed, 19th after 10am to expand the hole to allow access to the flu<\/p>

21\/12\/2018 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38210","activity_ticket_id":"39841","ticket_reference":"HDT40922","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12580 - Flat 10, 27 Slingsby Place","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/12\/18","activity_end":"2018-12-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47589","activity_notes":"To carefully remove existing washer\/dryer and dispose of correctly.To then supply and install new free standing Indesit washer\/dryer, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 12:03 (jan)<\/b>Booked for Tuesday, 11th Dec between 10am and 12pm<\/p>

07\/12\/2018 12:58 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 12pm. Access with keys<\/p>

18\/12\/2018 13:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38212","activity_ticket_id":"39842","ticket_reference":"HDT40923","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/18","activity_end":"2018-12-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47591","activity_notes":" I got back yesterday evening to water in my flat which is great news. However, there is no hot water or heating in the flat. When I open the shower or the sink tap, it barely gets warm at all. Nowhere near hot enough to take a shower.Also, there is a really loud rattling noise coming from the boilers switch box in my room. Its so loud I had to go sleep in the living room in the middle of the night.There seems to be something rattling in there because when I press it, the noise stops (see video attached). ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 10:20 (jan)<\/b>Email for access this afternoon between 1 and 3pm<\/p>

04\/12\/2018 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38213","activity_ticket_id":"39844","ticket_reference":"HDT40925","ticket_client":"2023","client_name":"GVA","ticket_title":"Copy of keys ","ticket_address_1":"45 Charles Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/18","activity_end":"2018-12-03 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47592","activity_notes":"Please can we get 2 copies of this front door key dropped to Berkeley Square House.","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 14:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38214","activity_ticket_id":"39845","ticket_reference":"HDT40926","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washer dryer is not drying ","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/12\/18","activity_end":"2018-12-03 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47593","activity_notes":"The dryer is not working. Clothes dont seem to dry completely and have a bad wet smell when done","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 14:29 (jan)<\/b>RA to attend between 12 and 4pm on Tuesday, 4th Dec.Tenant will be home between 1.30 and 4.30pm, otherwise it will be with keys<\/p>

05\/12\/2018 08:51 (sandra)<\/b>Good morning Sandra, The Thermo switch was reset, but there is an additional faulty part as well. We are waiting for a quote from our suppliers and as soon as we have it we will send you the full report. <\/p>

06\/12\/2018 09:56 (sandra)<\/b>attended and found the door seal is faulty and the thermo switch needed to be reset. Door seal is now on order and will be fitted once delivered <\/p>

18\/12\/2018 11:16 (jan)<\/b>Email to client for access this week<\/p>

19\/12\/2018 13:50 (jan)<\/b>Further email for access Fri, 21st Dec<\/p>

20\/12\/2018 08:10 (sandra)<\/b>booked for 21st with keys <\/p>

20\/12\/2018 12:41 (jan)<\/b>Email to client for access Fri, 28th Dec between 12 and 6pm<\/p>

20\/12\/2018 13:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38215","activity_ticket_id":"39846","ticket_reference":"HDT40927","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecorating - MDR\/JH\/12518","ticket_address_1":"Flat 13","ticket_address_2":"The Priory, St Marks Hill","ticket_town":"Surbiton","ticket_county":"Surrey","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/12\/18","activity_end":"2018-12-03 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47594","activity_notes":"Redecorate walls in bathroom after leak","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 11:38 (sandra)<\/b>FOR THE NEW YEAR <\/p>

04\/02\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38216","activity_ticket_id":"39847","ticket_reference":"HDT40928","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler has shut down ","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/18","activity_end":"2018-12-03 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47595","activity_notes":"boiler has shut down and there is no hot water ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38217","activity_ticket_id":"39850","ticket_reference":"HDT40931","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dripping taps","ticket_address_1":"Flat 16, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/01\/19","activity_end":"2019-01-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47596","activity_notes":"Moira Frau - 07817841282 called to say that she has a dripping tap in the bathroom and a dripping tap in the kitchen. Please can you liaise with the client and repair or replace taps.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 16:08 (jan)<\/b>Left a voicemail for access Wed or Thurs am, 16th or 17th Jan<\/p>

15\/01\/2019 11:29 (jan)<\/b>Booked for Wed, 23rd Jan between 2 and 4pm. Tenant to provide access<\/p>

15\/01\/2019 11:35 (jan)<\/b>Rescheduled for Friday, 18th Jan between 2 and 4pm<\/p>

18\/01\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38218","activity_ticket_id":"39849","ticket_reference":"HDT40930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 18, Westbourne House","ticket_address_2":"Richmond Road, Twickenham","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/18","activity_end":"2018-12-03 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47597","activity_notes":"Call received from Clarissa Poon, tenant, TEL 0770 795 9853 to advise that there is water coming into her flat over the door frame and wall into the kitchen and bathroom (seems to be consistent with the tenant above using their shower). Please liaise with tenant to arrange visit","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2018 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38219","activity_ticket_id":"39851","ticket_reference":"HDT40932","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light fitting","ticket_address_1":"Flat 2, 58A Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/18","activity_end":"2018-12-03 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47598","activity_notes":"Call received from Mr Nagle TEL 07810 090 000 to advise that the light fitting has fallen from the passage ceiling within his demise","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:31 (sandra)<\/b>booked 10\/12<\/p>

13\/12\/2018 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38220","activity_ticket_id":"39852","ticket_reference":"HDT40933","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door bell","ticket_address_1":"Camley Associates (1st Floor)","ticket_address_2":"66 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/12\/18","activity_end":"2018-12-03 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47599","activity_notes":"Call received from Alan, accountant with Camley Associates on the first floor TEL 0207 287 0966 to advise that their door bell from the front door to their reception is not working. Please be advise that this tenant closes at 17:00hrs today and reopens at 09:00hrs.Please contact caller direct with an ETA","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 15:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38221","activity_ticket_id":"39832","ticket_reference":"HDT40913","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Entrance door","ticket_address_1":"127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"03\/12\/18","activity_end":"2018-12-03 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47600","activity_notes":"Please arrange for an engineer to attend to some few issues at St Martins courtyard. 127 long Acre entrance door not interlocking when closed.","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38222","activity_ticket_id":"39741","ticket_reference":"HDT40822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No water","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/18","activity_end":"2018-12-04 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47601","activity_notes":"Maud - 0754 0348 383 from Flat 1 called to say that she has no water in the flat. Please can you attend as soon as possible to investigate and repair? ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 13:48 (sandra )<\/b>(Ticket Closed)<\/p>

04\/12\/2018 09:09 (sandra)<\/b>Purged system of air, reset pump, airtec heater still has fault, switched to backup immersions, Mike Keenan to attend.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38223","activity_ticket_id":"39853","ticket_reference":"HDT40934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken buzzer","ticket_address_1":"Flat 5, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/12\/18","activity_end":"2018-12-04 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47602","activity_notes":"Morning service desk,Flat 5 - 66 ShaftesburyPlease raise a work order for Reddan entry phone specialist to attend site.Tenant reported entry phone is out of order.Hi Maxim, will you be in for access please?Please confirm.maximmagnus1@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 09:17 (jan)<\/b>Awaiting confirmation of access<\/p>

04\/12\/2018 15:05 (sandra )<\/b>(Ticket Closed)<\/p>

04\/12\/2018 15:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2018 16:13 (jan)<\/b>Email for access first thing Wed, 5th Dec<\/p>

06\/12\/2018 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38224","activity_ticket_id":"39854","ticket_reference":"HDT40935","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door broken","ticket_address_1":"6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"04\/12\/18","activity_end":"2018-12-04 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47603","activity_notes":"Call received from Greg Nagel TEL 07810 090 000 to advise that the wardrobe door is broken, the hinge is breaking. ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38225","activity_ticket_id":"39855","ticket_reference":"HDT40936","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 4, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/01\/19","activity_end":"2019-01-15 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47604","activity_notes":"Please could carry out the following today:-Toilet in family bathroom is leakingThe front cover of the dishwasher is peeling quite badly, can somebody take a look at this tooPlease use management keys access the property.","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 13:36 (sandra)<\/b>New geberit spares for pan orderedPlease see attached re. Dishwasher doorWx600 Hx700 gloss white<\/p>

07\/12\/2018 10:32 (sandra)<\/b>dishwasher door has been ordered JH<\/p>

17\/12\/2018 10:17 (jan)<\/b>Email to client for access today<\/p>

08\/01\/2019 13:08 (sandra)<\/b>door is in reception <\/p>

08\/01\/2019 13:51 (sandra)<\/b>Having changed multiple parts on toilet, including cracked flush pipe, worn flush cone and worn pan connector\/sealsI suspect there to be a hairline crack with in pan and will need replacing, we had a similar issue with en suite which we also had to replace pan. Replacement pan should be in by friday<\/p>

09\/01\/2019 10:31 (jan)<\/b>Email for access Friday, 11th Jan<\/p>

14\/01\/2019 12:09 (sandra)<\/b>Booked for tomorrow. <\/p>

14\/01\/2019 12:17 (jan)<\/b>Booked for Tues, 15th Jan with keys<\/p>

15\/01\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38226","activity_ticket_id":"39857","ticket_reference":"HDT40938","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked toilet","ticket_address_1":"7th Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"04\/12\/18","activity_end":"2018-12-04 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47605","activity_notes":"Can I get a call out please to the 17 Slingsby 7th Floor. Blocked Toilet in the Mens ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 12:57 (sandra)<\/b>Faulty flush valve (not blocked), replacement ordered<\/p>

10\/12\/2018 10:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38227","activity_ticket_id":"39858","ticket_reference":"HDT40939","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12571 - 10 Slingsby Place and 127 Long Acre ","ticket_address_1":"10 Slingsby Place and 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/18","activity_end":"2018-12-04 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47606","activity_notes":"To replace locks to flat roof door on the 2nd floor in 10 Slingsby Place and lock to fire escape door from Block 5 roof onto 127 Long Acre and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 08:56 (sandra)<\/b>Removed and replaced x1 euro lock to fire escape door in plant room on the roof, leading onto 127 long acre.<\/p>

05\/12\/2018 09:08 (sandra)<\/b>one lock completed. permission from apple store to continue with rest <\/p>

07\/12\/2018 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38228","activity_ticket_id":"39857","ticket_reference":"HDT40938","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked toilet","ticket_address_1":"7th Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/18","activity_end":"2018-12-04 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47607","activity_notes":"Can I get a call out please to the 17 Slingsby 7th Floor. Blocked Toilet in the Mens ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 12:57 (sandra)<\/b>Faulty flush valve (not blocked), replacement ordered<\/p>

10\/12\/2018 10:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38229","activity_ticket_id":"39859","ticket_reference":"HDT40940","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/18","activity_end":"2018-12-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47608","activity_notes":"There has been a leak into flat 2; in the bedroom directly from the light bulb, suspected from flat 5. Please could you investigate today asap.Please use management keys for both flats","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 08:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38230","activity_ticket_id":"39860","ticket_reference":"HDT40941","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine fuse has gone ","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/18","activity_end":"2018-12-04 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47609","activity_notes":"washing machine fuse has gone ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38231","activity_ticket_id":"39861","ticket_reference":"HDT40942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp","ticket_address_1":"Flat 17, Westbourne House, Richmond Rd","ticket_address_2":"Twickenham","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"04\/12\/18","activity_end":"2018-12-04 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47610","activity_notes":"Walls of child bed (2nd bed) got damp. I can see the dampness with lots of spots on the wall. To avoid bad smell, Ive already taken measures. However, the problem is increasing and it may cause health problem. So, need immediate interventions to avoid any damage of the building\/ health hazards. Please an you make contact with a Mr Hasan - 07477092764","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38232","activity_ticket_id":"39862","ticket_reference":"HDT40943","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Taps","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/18","activity_end":"2018-12-04 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47611","activity_notes":"Some of our Vola taps are starting to tighten up. We would like the worst one completely removed, serviced and re-installed to see if it would be feasible to start a programme on the others. This particular tap is located in the 2nd Floor Gents WC. Please could someone attend site between 9 and 12.","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38233","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/18","activity_end":"2018-12-04 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47612","activity_notes":"the light out side the front door is still flickering ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38234","activity_ticket_id":"39863","ticket_reference":"HDT40944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Thermostat","ticket_address_1":"Apt 8, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47613","activity_notes":"Can you please arrange an electrician to fit a new thermostat in the above master bedroom. The spindle wheel has snapped cannot turn heating up or down and have no idea what the temperature is currently set at.","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 15:11 (jan)<\/b>Awaiting confirmation of access for Friday am, 7th Dec<\/p>

04\/12\/2018 15:24 (jan)<\/b>Booked for Friday am, 7th Dec with keys<\/p>

11\/12\/2018 11:06 (sandra)<\/b>stat on order MK<\/p>

18\/12\/2018 16:21 (jan)<\/b>Email for access Friday pm, 21st Dec<\/p>

18\/12\/2018 16:47 (jan)<\/b>Booked for Friday pm, 21st Dec with keys<\/p>

18\/12\/2018 16:50 (jan)<\/b>Keys on site, call when there<\/p>

03\/01\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38235","activity_ticket_id":"39864","ticket_reference":"HDT40945","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler breakdown","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/18","activity_end":"2018-12-04 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47614","activity_notes":"Boiler breakdown","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 15:29 (jan)<\/b>Email to tenant for access Wed pm, 5th Dec<\/p>

11\/12\/2018 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38236","activity_ticket_id":"39853","ticket_reference":"HDT40934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken buzzer","ticket_address_1":"Flat 5, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/12\/18","activity_end":"2018-12-04 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47615","activity_notes":"Morning service desk,Flat 5 - 66 ShaftesburyPlease raise a work order for Reddan entry phone specialist to attend site.Tenant reported entry phone is out of order.Hi Maxim, will you be in for access please?Please confirm.maximmagnus1@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 09:17 (jan)<\/b>Awaiting confirmation of access<\/p>

04\/12\/2018 15:05 (sandra )<\/b>(Ticket Closed)<\/p>

04\/12\/2018 15:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2018 16:13 (jan)<\/b>Email for access first thing Wed, 5th Dec<\/p>

06\/12\/2018 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38237","activity_ticket_id":"39843","ticket_reference":"HDT40924","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12582 - Flat 1, 15 Tavistock Street","ticket_address_1":"Flat 1, 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47616","activity_notes":"Repairs to windows ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 14:38 (jan)<\/b>Email to tenant for access on 7th Jan at 8.30am<\/p>

21\/12\/2018 11:57 (jan)<\/b>Further email for access on 7th Jan<\/p>

03\/01\/2019 14:22 (jan)<\/b>Further email for access 7th Jan at 8.30am<\/p>

08\/01\/2019 08:54 (sandra)<\/b>no response. Emailed AM for access with keys <\/p>

08\/01\/2019 15:22 (jan)<\/b>Email for access on 18th January<\/p>

14\/01\/2019 15:11 (jan)<\/b>Left a voicemail for access on Friday, 18th Jan<\/p>

16\/01\/2019 09:15 (jan)<\/b>Email to tenant for confirmation of a date when we can attend first thing<\/p>

22\/01\/2019 13:26 (sandra)<\/b>access is difficult as tenant is a barrister and works mornings when the works to be carried out. Waiting on tenant<\/p>

29\/01\/2019 12:40 (jan)<\/b>Email for access w\/c 4th Feb<\/p>

14\/02\/2019 14:48 (sandra)<\/b>emailed Angela to update regarding access issues we are having <\/p>

22\/02\/2019 14:49 (jan)<\/b>Email to R & B for a further date of attendance<\/p>

25\/02\/2019 10:59 (sandra)<\/b>updates Angela on access issues and asked her to book this in<\/p>

25\/02\/2019 15:29 (jan)<\/b>Email to client for access on Thurs, 14th March between 8.30 and 9am<\/p>

25\/02\/2019 15:39 (sandra)<\/b>r and b can do 14th March <\/p>

26\/02\/2019 11:43 (jan)<\/b>Email to tenant for access 14th March<\/p>

27\/02\/2019 10:30 (jan)<\/b>Booked for 14th March at 9am. Awaiting confirmation of access<\/p>

11\/03\/2019 15:55 (jan)<\/b>Booked for Thursday, 14th March with keys<\/p>

14\/03\/2019 16:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38238","activity_ticket_id":"39820","ticket_reference":"HDT40901","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"redecorating needed in bathroom ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court, 6-8 Shelton Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/12\/18","activity_end":"2018-12-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47617","activity_notes":"shower area needs to be painted ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38239","activity_ticket_id":"39866","ticket_reference":"HDT40947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 5","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/18","activity_end":"2018-12-05 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47618","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 10:48 (sandra )<\/b>(Ticket Closed)<\/p>

05\/12\/2018 10:48 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38240","activity_ticket_id":"39710","ticket_reference":"HDT40791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gutter Maintenance ","ticket_address_1":"Liquoreette ","ticket_address_2":"6 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/18","activity_end":"2018-12-05 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47619","activity_notes":"please can you arrange for Reddan to have a look the gutters in the attached photos?Please note if ladders are erected in the passageway or we need to use the passageway as a work area, consent from Derwent should be obtained. They will need RAMS","activity_timesheet":"1","ticket_notes_combined":"

28\/11\/2018 09:57 (sandra)<\/b>Hi Sandra,Access can be arranged to the flat roof via the bar - please let me know when your engineer can attend and I will let the tenant know.I am trying to get hold of the company managing the flats to arrange access to no avail. Can your engineer check if there any route to the gulleys from the flat roof?Many thanks,Bola<\/p>

03\/12\/2018 14:56 (sandra)<\/b>awaiting access to the flats so that we can reach the gulleys The Property Manager is on leave until next week so I have forwarded to the details on her out of office but nobody has come back to me.Is your engineer able to see what access is available from the bar's flat roof or has your engineer already checked that?<\/p>

07\/12\/2018 08:37 (sandra)<\/b>No access from no 6 flat 3. BUT Noticed a fire escape next door and they kindly gave me access. It is possible but is way too dangerous to get to the blocked hopper.You can see vegetation growth in the hopper. Please see photos and company name on 4th floor and managing agents to get access if neededLady also gave me this name to arrange accessJamie Facilities manager0207 009 2040 07970964074<\/p>

07\/12\/2018 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38241","activity_ticket_id":"39867","ticket_reference":"HDT40948","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"door handle to repair","ticket_address_1":"Bin Store ","ticket_address_2":"17 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/18","activity_end":"2018-12-05 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47620","activity_notes":"door handle to be repaired at the bin store ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38242","activity_ticket_id":"39868","ticket_reference":"HDT40949","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12588 - Flat 3, 126 Long Acre ","ticket_address_1":"Flat 3, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/12\/18","activity_end":"2018-12-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47621","activity_notes":"Replacement radiator ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 10:14 (sandra)<\/b>ordered radiator <\/p>

17\/12\/2018 10:57 (jan)<\/b>Email to tenant for access Wed, 19th first thing<\/p>

17\/12\/2018 11:12 (jan)<\/b>Booked for Wed, 19th Dec first thing with keys<\/p>

16\/01\/2019 14:48 (sandra)<\/b>Rad came in dented - new one sourced. <\/p>

16\/01\/2019 15:06 (jan)<\/b>Email to reschedule for nest Tuesday, 22nd Jan<\/p>

16\/01\/2019 15:41 (jan)<\/b>Rescheduled for Tues, 22nd Jan with keys<\/p>

22\/01\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38243","activity_ticket_id":"39869","ticket_reference":"HDT40950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone","ticket_address_1":"Flat 3.2, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/12\/18","activity_end":"2018-12-05 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47622","activity_notes":"Please raise a work order for Reddan entry phone specialist to attend.Tenant reported: Buzzer not releasing door.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38244","activity_ticket_id":"39835","ticket_reference":"HDT40916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"21-22 New Row, Floor 2","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/18","activity_end":"2018-12-05 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47623","activity_notes":"Please fix the light on floor 2 and repair the keyhole covers.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 08:31 (sandra)<\/b>Lights all out in the toilet and hallway. Couldn't find the landlords supply but eventually found it. Reset fuse and lights working but need a couple of 28w 2d bulbs Also need two escutcheons for the door<\/p>

11\/12\/2018 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38245","activity_ticket_id":"39871","ticket_reference":"HDT40952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1d 6LS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/18","activity_end":"2018-12-05 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47624","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38246","activity_ticket_id":"39872","ticket_reference":"HDT40953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 7, Westbourne House","ticket_address_2":"Twickenham","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/18","activity_end":"2018-12-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47625","activity_notes":"Please attend flat 7 to carry out a GSC on the below properties ASAP as new Tenants are moving in on the 10th December. Keys can be collected from letting agent and their details are below. Please confirm if this can be carried out?Flat 7 Westbourne House, Twickenham, TW1 3ASAlan Maynard 46-48 Heath Road TwickenhamMiddlesexTW1 4BY T: 020 8744 0755","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 11:01 (jan)<\/b>Booked for Friday, 7th December around midday<\/p>

11\/12\/2018 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38247","activity_ticket_id":"39789","ticket_reference":"HDT40870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12506 - 11 Wardour Street (Sugar Club)","ticket_address_1":"11 Wardour Street (Sugar Club)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/12\/18","activity_end":"2018-12-05 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47626","activity_notes":"To carry out all necessary preparation works to external surround of main entrance of building. Apply 2No: coats of colour match masonry paint.To supply and install a checker plate nosing to step on completion as directed.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2018 14:23 (sandra)<\/b>to be booked w\/c 3rd December <\/p>

04\/12\/2018 11:22 (jane )<\/b>(Ticket Closed)<\/p>

05\/12\/2018 11:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2018 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38248","activity_ticket_id":"39873","ticket_reference":"HDT40954","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working","ticket_address_1":"9A Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/18","activity_end":"2018-12-05 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47627","activity_notes":"Please attend site as we have had reports from 9A that their boiler isn't working they have an error message, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 14:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38249","activity_ticket_id":"39874","ticket_reference":"HDT40955","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent Proofing","ticket_address_1":"Flat 1, 2 and 3 18 Charlotte Street and Flat 1 114\/118 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"20\/12\/18","activity_end":"2018-12-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47628","activity_notes":"Could you please send one of your all rounders, tomorrow, 6th December, 2018 at 9.00am to Flat 1, 2 and 3 18, Charlotte Street then after this to Flat 1, Egmont House, 114\/118 Shaftesbury Avenue to help us moving Kitchen appliances, kickboards and maybe kitchen units so we can reach behind it, in order to rodent proof?I suspect that these jobs will take the whole day?Does your guys carry vacuum cleaners? The flats are short let by Clarendon and want us to leave the place spot-less, after our work is completed? Please reply with the name and the telephone number of the technician who will attend? (we will collect keys etc)","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 11:28 (jan)<\/b>Booked for Thurs, 13th Dec at 9am<\/p>

05\/12\/2018 12:55 (jan)<\/b>Rescheduled for Thursday, 20th Dec at 9am<\/p>

20\/12\/2018 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38250","activity_ticket_id":"39875","ticket_reference":"HDT40956","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Doors","ticket_address_1":"39 Newman St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/18","activity_end":"2018-12-05 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47629","activity_notes":"Please see below, the light by the stairs still does not seem to work, can you send someone back to look at this.Please can you arrange for the doors at the back of the unit to be looked at. The doors seem to be stuck and cannot be opened from the inside or the outside using the keys. ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38251","activity_ticket_id":"39876","ticket_reference":"HDT40957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"38 Tavistock St, Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/18","activity_end":"2018-12-12 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47630","activity_notes":"Following on from the inspection of 38 Tavistock and feedback from the tenants - please can we arrange for the following repairs:- Change the flat batteries of the lights switches. Reddan is aware that as these wear off, the switches start activating the wrong lamps, hence they need to be replaced every so often. The ones in the living and dinning room have definitely started turning on the wrong lights :)- Neon bulbs in stairway and lower toilet. These require access with a high ladder and are a special format.- While there please check if the lights under the cupboards in the kitchen and integrated ones in the ceiling of the mid-floor bedroom and the bathroom should be changed by the tenants themselves - if so can an old bulb be left out to help them to purchase new ones?","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 14:23 (jan)<\/b>Email for access Wed, 12th Dec<\/p>

05\/12\/2018 16:21 (jan)<\/b>Email for access on Monday, 10th Dec between 12 and 5pm<\/p>

05\/12\/2018 16:30 (jan)<\/b>All works with keys.Dishwasher on Monday, 10th Dec and remaining works on Wed, 12th Dec<\/p>

11\/12\/2018 10:23 (sandra)<\/b>Good morning Sandra, The Dishwasher has been tested. All of the components were tested and there was no fault found during the visit. The start button has to be pressed for few seconds and then it starts reacting<\/p>

13\/12\/2018 10:52 (sandra )<\/b>(Ticket Closed)<\/p>

13\/12\/2018 10:52 (sandra)<\/b>1 Replace batteries in all 13 light switches 2 Replace key pad to light switch top of staircase 3 Replace blown lamps as needed <\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38252","activity_ticket_id":"39876","ticket_reference":"HDT40957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"38 Tavistock St, Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/18","activity_end":"2018-12-12 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47631","activity_notes":"Following on from the inspection of 38 Tavistock and feedback from the tenants - please can we arrange for the following repairs:- Mid-floor door handle of the bedroom is missing. - Front windows in the living room are not staying open, falling shutTenants are copied in for access - Dario TRAUM ; M.i.filippov@gmail.com; Ruggero Patern ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 14:23 (jan)<\/b>Email for access Wed, 12th Dec<\/p>

05\/12\/2018 16:21 (jan)<\/b>Email for access on Monday, 10th Dec between 12 and 5pm<\/p>

05\/12\/2018 16:30 (jan)<\/b>All works with keys.Dishwasher on Monday, 10th Dec and remaining works on Wed, 12th Dec<\/p>

11\/12\/2018 10:23 (sandra)<\/b>Good morning Sandra, The Dishwasher has been tested. All of the components were tested and there was no fault found during the visit. The start button has to be pressed for few seconds and then it starts reacting<\/p>

13\/12\/2018 10:52 (sandra )<\/b>(Ticket Closed)<\/p>

13\/12\/2018 10:52 (sandra)<\/b>1 Replace batteries in all 13 light switches 2 Replace key pad to light switch top of staircase 3 Replace blown lamps as needed <\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38253","activity_ticket_id":"39876","ticket_reference":"HDT40957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"38 Tavistock St, Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/12\/18","activity_end":"2018-12-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47632","activity_notes":"Following on from the inspection of 38 Tavistock and feedback from the tenants - please can we arrange for the following repairs:- touch control to start the dishwasher is not responsive anymore.Tenants are copied in for access - Dario TRAUM ; M.i.filippov@gmail.com; Ruggero Patern ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 14:23 (jan)<\/b>Email for access Wed, 12th Dec<\/p>

05\/12\/2018 16:21 (jan)<\/b>Email for access on Monday, 10th Dec between 12 and 5pm<\/p>

05\/12\/2018 16:30 (jan)<\/b>All works with keys.Dishwasher on Monday, 10th Dec and remaining works on Wed, 12th Dec<\/p>

11\/12\/2018 10:23 (sandra)<\/b>Good morning Sandra, The Dishwasher has been tested. All of the components were tested and there was no fault found during the visit. The start button has to be pressed for few seconds and then it starts reacting<\/p>

13\/12\/2018 10:52 (sandra )<\/b>(Ticket Closed)<\/p>

13\/12\/2018 10:52 (sandra)<\/b>1 Replace batteries in all 13 light switches 2 Replace key pad to light switch top of staircase 3 Replace blown lamps as needed <\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38254","activity_ticket_id":"39877","ticket_reference":"HDT40958","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Switch not working properly","ticket_address_1":"Flat 5, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/18","activity_end":"2018-01-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47633","activity_notes":"Please could you attend on Thursday 6th Dec\/tomorrow for the following issue:-One of the switches of our bedroom is not working properly and lights are now intermittingPlease confirm a time slot as the tenants would prefere to be home.","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 14:49 (jan)<\/b>Booked for Thursday, 6th Dec between 8 and 10am. Tenant to provide access<\/p>

06\/12\/2018 10:44 (sandra)<\/b>swapped switch same module in bedroom that is not being used and will replace the said module.RH to order and replace before christmas <\/p>

19\/12\/2018 09:15 (jan)<\/b>Email to client for access Thurs, 20th Dec<\/p>

19\/12\/2018 10:07 (jan)<\/b>Email for access on Thurs, 3rd Jan<\/p>

03\/01\/2019 12:59 (jan)<\/b>Email for access Friday, 4th Jan<\/p>

03\/01\/2019 14:27 (jan)<\/b>Booked for Wednesday pm, 9th Jan. Tenant to provide access<\/p>

09\/01\/2019 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38255","activity_ticket_id":"39816","ticket_reference":"HDT40897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights faulty","ticket_address_1":"Flat 2.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/18","activity_end":"2018-12-05 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47634","activity_notes":"Please attend 16A, flat 2.3 to investigate the following issue reported by tenant: lights outside my bedroom window appears faulty and turns on and off all night. Like a light switch being turned on. Could you get someone to check it please as it kept waking me up over past few nights. Its located in the courtyard by my bathroom window. ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:31 (sandra)<\/b>booked 3\/12<\/p>

06\/12\/2018 08:33 (sandra)<\/b>Lights all out in the toilet and hallway. Couldn't find the landlords supply but eventually found it. Reset fuse and lights working but need a couple of 28w 2d bulbs Also need two escutcheons for the door<\/p>

06\/12\/2018 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38256","activity_ticket_id":"39878","ticket_reference":"HDT40959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water","ticket_address_1":"The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/18","activity_end":"2018-12-05 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47635","activity_notes":"Please attend site as the sites boiler is showing a fault and we have no heating or hot water. The timer for the heating also doesn't work. Please arrange with Doreen on 07941970552.","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 16:52 (jan)<\/b>Awaiting flat number<\/p>

10\/12\/2018 12:20 (jan )<\/b>(Ticket Closed)<\/p>

04\/01\/2019 11:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/01\/2019 11:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38257","activity_ticket_id":"39879","ticket_reference":"HDT40960","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"Lights fused","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine St","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/18","activity_end":"2018-12-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47636","activity_notes":"No lights operative. Requires a new brass lamp holder as the pin has come out of the existing one.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 09:51 (jan)<\/b>Booked for Monday am, 10th Dec<\/p>

11\/12\/2018 10:10 (jan)<\/b>Rescheduled for Thurs or Fri am, 13th\/14th Dec<\/p>

18\/12\/2018 08:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38258","activity_ticket_id":"39880","ticket_reference":"HDT40961","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 2, 38a William IV St, ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/18","activity_end":"2018-12-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47637","activity_notes":"There appears to be a leak in my kitchen. The source seems to be from the ceiling, but I can't be sure of what's causing it. Could you send someone over to take a look? If they'll be coming tomorrow or Friday, they can use management keys for access. I'll be in over the weekend.Ryan Fernandez 07\/12\/2018 10:16 (sandra)<\/b>booked today with keys <\/p>

12\/12\/2018 11:49 (jan)<\/b>Booked for Thurs, 13th Dec at 8am to remove kitchen cupboard and investigate leak<\/p>

14\/12\/2018 11:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38259","activity_ticket_id":"39881","ticket_reference":"HDT40962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No electrics","ticket_address_1":"Flat 3, Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/18","activity_end":"2018-12-06 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47638","activity_notes":"Please attend site in order to investigate why flat 3 has no electrics.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 10:35 (jan)<\/b>Awaiting tenant contact details and access<\/p>

06\/12\/2018 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38260","activity_ticket_id":"39780","ticket_reference":"HDT40861","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12574 - Flat B, 5a Mercer Street ","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/18","activity_end":"2018-12-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47639","activity_notes":"To carefully disconnect and remove existing shower surround and dispose of correctly.To supply and fit 1No new shower surround to match existing and re-seal shower cubicle Leave site clean and tidy Jean Barthelemy Niuhiti Santini07513 747112santini.jean@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 14:17 (sandra)<\/b>Roy attending tomorrow to measure up and take pictures <\/p>

06\/12\/2018 08:52 (sandra)<\/b>Please see photos of shower screen that is required. The base is 900 x 900 Height of existing screen is 1900Will be calling you shortly to see if you have received this email and to discuss and make sure you have the necessary measurements before I leave the promises <\/p>

06\/12\/2018 11:14 (jan)<\/b>Email to tenant for access on Tues am, 11th Dec<\/p>

06\/12\/2018 12:16 (jan)<\/b>Booked for Tues am, 11th Dec with keys<\/p>

11\/12\/2018 10:59 (jan)<\/b>Access requested for Thursday, 13th Dec<\/p>

11\/12\/2018 11:23 (jan)<\/b>Rescheduled for Thursday, 13th Dec with keys<\/p>

14\/12\/2018 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38262","activity_ticket_id":"39882","ticket_reference":"HDT40963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 2, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/12\/18","activity_end":"2018-12-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47641","activity_notes":"Please attend site flat 2 as we have had reports from Roger that there is water leaking in from his kitchen ceiling it's coming through the light fitting from the flat above. Salome in flat 3 has a leaking washing machine. Rogerio flat 207956 807 024 Salome flat 307793739081","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 10:55 (jan)<\/b>Awaiting access to flat 2 and flat above<\/p>

07\/12\/2018 12:12 (jan)<\/b>Booked for Wed, 12th Dec between 12 and 3.45pm with keys. Knock before entry<\/p>

18\/12\/2018 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38263","activity_ticket_id":"39848","ticket_reference":"HDT40929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of items ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/18","activity_end":"2018-12-06 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47642","activity_notes":"Meet James at restaurant to discuss removal of items ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 11:49 (sandra)<\/b>MIchael to meet James on Site<\/p>

21\/12\/2018 12:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38264","activity_ticket_id":"39865","ticket_reference":"HDT40946","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Lights","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/18","activity_end":"2018-12-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47643","activity_notes":"Two of the bulbs in our lights have gone. Can we arrange for someone to come out and take a look?also to swap a computer screen from one screen to the next today one of the handles fell off our doors so I was hoping he could maybe have a quick look at this too!","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2018 13:59 (sandra)<\/b>book w\/c 10th<\/p>

06\/12\/2018 11:51 (jan)<\/b>Booked for Wed am, 12th Dec<\/p>

06\/12\/2018 12:31 (jan)<\/b>Rescheduled for Wed pm, 12th Dec<\/p>

12\/12\/2018 14:24 (jan)<\/b>Rescheduled for Monday morning, 17th Dec<\/p>

18\/12\/2018 08:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38266","activity_ticket_id":"39645","ticket_reference":"HDT40726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/12556 - 52 Shaftesbury Avenue, London W1D 6LP","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1D 6LP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/18","activity_end":"2018-12-14 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47645","activity_notes":"Gas Meter Works ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2018 10:27 (jan)<\/b>Booked for Wed, 21st Nov<\/p>

23\/11\/2018 11:20 (jan)<\/b>Rescheduled for Monday, 26th Nov at 3pm<\/p>

27\/11\/2018 11:13 (jan)<\/b>Rescheduled for Wed pm, 5th Dec<\/p>

07\/12\/2018 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38267","activity_ticket_id":"39884","ticket_reference":"HDT40965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Assist F&T","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/18","activity_end":"2018-12-06 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47646","activity_notes":"Please raise a work order for Roy from Reddan as discussed assist F&t to get into 21 new row via keys","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 13:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38268","activity_ticket_id":"39883","ticket_reference":"HDT40964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 3, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/18","activity_end":"2018-12-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47647","activity_notes":"Yes please do book and can you get done before due date?","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 12:33 (jan)<\/b>Booked for 13th Dec. Awaiting access<\/p>

11\/12\/2018 11:17 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

11\/12\/2018 11:56 (jan)<\/b>Booked for Thurs, 13th Dec between 8 and 10am<\/p>

13\/12\/2018 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38269","activity_ticket_id":"39885","ticket_reference":"HDT40966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 2, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/18","activity_end":"2018-12-13 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47648","activity_notes":"Yes please do book and can you get done before due date?","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 12:36 (jan)<\/b>Booked for 13th Dec. Awaiting access details<\/p>

11\/12\/2018 11:16 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38270","activity_ticket_id":"39886","ticket_reference":"HDT40967","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"38 Wellington St Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/18","activity_end":"2018-12-13 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47649","activity_notes":"Yes please do book and can you get done before due date?","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 12:42 (jan)<\/b>Booked for 13th Dec. Awaiting conf of access<\/p>

11\/12\/2018 11:18 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38271","activity_ticket_id":"39887","ticket_reference":"HDT40968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 2, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/18","activity_end":"2018-12-13 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47650","activity_notes":"Yes please do book and can you get done before due date?","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 12:44 (jan)<\/b>Booked for 13th Dec.Awaiting conf of access<\/p>

11\/12\/2018 11:18 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38272","activity_ticket_id":"39888","ticket_reference":"HDT40969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/18","activity_end":"2018-12-13 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47651","activity_notes":"Yes please do book and can you get done before due date?","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 12:47 (jan)<\/b>Booked for 13th Dec. Awaiting conf of access<\/p>

11\/12\/2018 11:19 (jan)<\/b>Booked for Thursday with keys<\/p>

13\/12\/2018 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38274","activity_ticket_id":"39889","ticket_reference":"HDT40970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sliding door","ticket_address_1":"Flat 7, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/18","activity_end":"2018-12-10 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47653","activity_notes":"Please arrange a contractor to attend the above apartment. There is an issue with the sliding door. There is a long bolt that allows adjustment up\/down of the door. The thread has gone on this bolt so the door will not open or close.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 15:29 (jan)<\/b>Email for access on Tues, 11th Dec<\/p>

06\/12\/2018 15:49 (jan)<\/b>Booked for Monday, 10th Dec with keys. Call Jackie when on site<\/p>

10\/12\/2018 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38275","activity_ticket_id":"39890","ticket_reference":"HDT40971","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12592 - Flat 1, 11-13 Neal's Yard","ticket_address_1":"Flat 1, 11-13 Neal's Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/18","activity_end":"2018-12-07 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47654","activity_notes":"Further boiler repairs ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38276","activity_ticket_id":"39875","ticket_reference":"HDT40956","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Doors","ticket_address_1":"39 Newman St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/12\/18","activity_end":"2018-12-07 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47655","activity_notes":"Please can you arrange for the doors at the back of the unit to be looked at. The doors seem to be stuck and cannot be opened from the inside or the outside using the keys. ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38277","activity_ticket_id":"39891","ticket_reference":"HDT40972","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"further leak to work top","ticket_address_1":"flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/18","activity_end":"2018-12-07 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47656","activity_notes":"further leak to work top ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38278","activity_ticket_id":"39875","ticket_reference":"HDT40956","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Doors","ticket_address_1":"39 Newman St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/12\/18","activity_end":"2018-12-07 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47657","activity_notes":"Please can you arrange for the doors at the back of the unit to be looked at. The doors seem to be stuck and cannot be opened from the inside or the outside using the keys. ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38279","activity_ticket_id":"39882","ticket_reference":"HDT40963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 2, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/12\/18","activity_end":"2018-12-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47658","activity_notes":"Please attend site flat 2 as we have had reports from Roger that there is water leaking in from his kitchen ceiling it's coming through the light fitting from the flat above. Salome in flat 3 has a leaking washing machine. Rogerio flat 207956 807 024 Salome flat 307793739081","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2018 10:55 (jan)<\/b>Awaiting access to flat 2 and flat above<\/p>

07\/12\/2018 12:12 (jan)<\/b>Booked for Wed, 12th Dec between 12 and 3.45pm with keys. Knock before entry<\/p>

18\/12\/2018 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38280","activity_ticket_id":"39362","ticket_reference":"HDT40443","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Water leak","ticket_address_1":"Flat 6, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47659","activity_notes":"Please could you the contractor see to the following issue:-A water leak on the ceiling where the shower is. The water seems to be dropping from where the light fixture is on the ceiling on top of the shower.Please arrange access via the tenant.Albert sung.albert1@gmail.com Tenant in Flat 15 - 07951523061","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2018 12:44 (jan)<\/b>Email for access this afternoon<\/p>

31\/10\/2018 11:43 (sandra)<\/b>Book in to do the repairs <\/p>

31\/10\/2018 11:50 (jan)<\/b>Email for access next Thursday, 8th Nov<\/p>

31\/10\/2018 13:28 (jan)<\/b>Booked for Thurs, 8th Nov with keys<\/p>

09\/11\/2018 16:07 (jan)<\/b>Email to tenant to reschedule for Thurs pm, 15th Nov<\/p>

14\/11\/2018 10:22 (jan)<\/b>Booked for Thursday pm, 15th Nov with keys<\/p>

15\/11\/2018 09:18 (jan)<\/b>Email to reschedule for Monday, 19th Nov<\/p>

15\/11\/2018 09:22 (jan)<\/b>Email to client for access to the flat above on Monday am, 19th Nov<\/p>

15\/11\/2018 12:59 (jan)<\/b>Awaiting access to Flat 15 above on Monday am, 19th Nov<\/p>

15\/11\/2018 14:16 (jan)<\/b>Booked for Flat 6 on Monday am, access via tenant<\/p>

19\/11\/2018 14:54 (jan)<\/b>Email to client for access to Flat 15 on Wed pm (no answer when I phoned tenant)<\/p>

19\/11\/2018 16:36 (jan)<\/b>Booked to attend Flat 15 on Wed, 21st Nov between 12 and 4pm. Tenant to provide access<\/p>

23\/11\/2018 12:44 (jan)<\/b>Re-scheduled for Fri pm, 23rd Nov. Tenant to provide access<\/p>

07\/12\/2018 10:40 (jan)<\/b>Email for access Monday, 10th Dec to reseal the shower<\/p>

07\/12\/2018 12:39 (jan)<\/b>Booked for Monday, 10th Dec with keys<\/p>

12\/12\/2018 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38281","activity_ticket_id":"39892","ticket_reference":"HDT40973","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights tripped","ticket_address_1":"5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/12\/18","activity_end":"2018-12-07 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47660","activity_notes":"Please can hndy man check the lights in both reported as not working and light switch pushed into the wall. If this can be looked at today please ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38282","activity_ticket_id":"39797","ticket_reference":"HDT40878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke alarm needs to be replaced ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/18","activity_end":"2018-12-07 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47661","activity_notes":"smoke alarm needs to be replaced Greg for access ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 12:26 (sandra)<\/b>call Greg for access <\/p>

10\/12\/2018 11:40 (jan)<\/b>Greg has requested we wait until the shower situation is resolved. Access with keys<\/p>

20\/12\/2018 08:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38283","activity_ticket_id":"39893","ticket_reference":"HDT40974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"28\/30 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/12\/18","activity_end":"2018-12-07 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47662","activity_notes":"Michael called from site saying that in the ground floor WC mens there is a leak coming through the ceiling. Please can you send an engineer to investigate and repair. The contact is Michael (077 54 983 187) on site and he will show you where the leak is coming from. ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38284","activity_ticket_id":"39894","ticket_reference":"HDT40975","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12593 - Flat 4, 3 Mercer Street ","ticket_address_1":"Flat 4, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/18","activity_end":"2018-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47663","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 11:12 (jan)<\/b>Email for access Wed, 12th Dec to fit the boiler and carry out gas test<\/p>

10\/12\/2018 11:31 (jan)<\/b>Booked for first thing Wed, 12th Dec with keys<\/p>

18\/12\/2018 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38285","activity_ticket_id":"39893","ticket_reference":"HDT40974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"28\/30 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/12\/18","activity_end":"2018-12-07 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47664","activity_notes":"Michael called from site saying that in the ground floor WC mens there is a leak coming through the ceiling. Please can you send an engineer to investigate and repair. The contact is Michael (077 54 983 187) on site and he will show you where the leak is coming from. ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38286","activity_ticket_id":"39892","ticket_reference":"HDT40973","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights tripped","ticket_address_1":"5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/18","activity_end":"2018-12-07 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47665","activity_notes":"Please can hndy man check the lights in both reported as not working and light switch pushed into the wall. If this can be looked at today please ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38287","activity_ticket_id":"39895","ticket_reference":"HDT40976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven and Washer Dryer","ticket_address_1":"Flat 14, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/12\/18","activity_end":"2018-12-11 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47666","activity_notes":" Received a call from Carl McBride 07599283997, tenant from number 14 The Priory.His oven will only work if it is put to 200c otherwise it won't heat up. His washer-drier came up with Fault E3 - Pump blocked so he switched it off and drained it out. Its now not working at all.","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 14:25 (jan)<\/b>Booked for Tues, 11th Dec between 12 and 6pm. Tenant will provide access but wants a call 30 minutes beforehand<\/p>

12\/12\/2018 10:10 (sandra)<\/b>tested washer dryer through and ran cycle. All working as it should <\/p>

14\/12\/2018 10:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38288","activity_ticket_id":"39896","ticket_reference":"HDT40977","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 1, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47667","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19jamesw411@hotmail.com; genatheparrott@hotmail.co.uk","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:49 (jan)<\/b>Booked for 20th Dec with keys<\/p>

21\/12\/2018 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38289","activity_ticket_id":"39897","ticket_reference":"HDT40978","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 2, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47668","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19greg@gregnagel.com","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 14:39 (jan)<\/b>Email to Greg for access 20th Dec with keys<\/p>

10\/12\/2018 10:43 (jan)<\/b>Booked for 20th December with keys<\/p>

21\/12\/2018 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38290","activity_ticket_id":"39898","ticket_reference":"HDT40979","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 3, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47669","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19ryan.letchworth@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:46 (jan)<\/b>Booked for 20th Dec with keys. Buzz before entry<\/p>

21\/12\/2018 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38291","activity_ticket_id":"39899","ticket_reference":"HDT40980","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 4, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/18","activity_end":"2018-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47670","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19peterdavidwatts@icloud.comkathrynharris@me.com","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 11:32 (jan)<\/b>Booked for Wed, 12th Dec with keys<\/p>

18\/12\/2018 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38292","activity_ticket_id":"39900","ticket_reference":"HDT40981","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 5, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47671","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19Raffaele.dicuia@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 16:25 (jan)<\/b>Further email for access on 20th Dec<\/p>

17\/12\/2018 12:29 (jan)<\/b>Booked for 20th Dec with keys<\/p>

21\/12\/2018 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38293","activity_ticket_id":"39901","ticket_reference":"HDT40982","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 6, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47672","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19champioc@tcd.ie","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 16:27 (jan)<\/b>Further email for access on 20th Dec<\/p>

11\/12\/2018 16:44 (jan)<\/b>Booked for 20th Dec with keys<\/p>

21\/12\/2018 09:52 (sandra)<\/b>no access as chubb lock was engaged and no key for this at security. Needs to be rebooked <\/p>

02\/01\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38294","activity_ticket_id":"39902","ticket_reference":"HDT40983","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 7, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47673","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19grahamate@gmail.commichaelntan@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:48 (jan)<\/b>Booked for 20th Dec with keys<\/p>

21\/12\/2018 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38295","activity_ticket_id":"39903","ticket_reference":"HDT40984","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 8, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47674","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19Felix.VanMusschenbroek@eur.cushwake.com; eleonorelodewijkx@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:15 (jan)<\/b>Booked for 20th Dec with keys<\/p>

21\/12\/2018 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38296","activity_ticket_id":"39904","ticket_reference":"HDT40985","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat A, 5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47675","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19b.bowen1990@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 09:38 (jan)<\/b>Booked for Fri, 21st Dec with keys. Remove shoes in cloakroom before entering the flat<\/p>

03\/01\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38297","activity_ticket_id":"39905","ticket_reference":"HDT40986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat B, 5A Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47676","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19santini.jean@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 16:33 (jan)<\/b>Further email for access 21st Dec<\/p>

11\/12\/2018 16:45 (jan)<\/b>Booked for 21st Dec with keys<\/p>

03\/01\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38298","activity_ticket_id":"39906","ticket_reference":"HDT40987","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat C, 5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/19","activity_end":"2019-01-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47677","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19nadsul@aol.com","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 16:35 (jan)<\/b>Further email for access 21st Dec<\/p>

12\/12\/2018 09:23 (jan)<\/b>Booked for 21st Dec at 9am. Tenant to provide access<\/p>

21\/12\/2018 08:55 (sandra)<\/b>Rebook in New Year tenant is ill <\/p>

03\/01\/2019 11:49 (jan)<\/b>Email to tenant for access Friday, 4th Jan<\/p>

03\/01\/2019 12:16 (jan)<\/b>Booked for Friday, 4th Jan at 9am. Access via tenant<\/p>

07\/01\/2019 13:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38299","activity_ticket_id":"39907","ticket_reference":"HDT40988","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 1, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47678","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19misterthomasjames@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 16:38 (jan)<\/b>Further email for access 21st December<\/p>

13\/12\/2018 16:34 (jan)<\/b>Booked for 21st Dec with keys<\/p>

03\/01\/2019 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38300","activity_ticket_id":"39908","ticket_reference":"HDT40989","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 2, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47679","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19Mr Michael Mills 07948 471 283","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 13:31 (sandra)<\/b>21st Friday between 1 - 2 pm <\/p>

03\/01\/2019 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38301","activity_ticket_id":"39909","ticket_reference":"HDT40990","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 3, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47680","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19kevincomer@me.com ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2018 10:11 (jan)<\/b>Booked for 21st Dec at 2pm, tenant to provide access<\/p>

03\/01\/2019 11:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38302","activity_ticket_id":"39910","ticket_reference":"HDT40991","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert","ticket_address_1":"Flat 4, 5 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47681","activity_notes":"Please carry out gas certs for the above, please arrange access via tenants, please let me know if you have problems contacting the tenants. The certs are due on 4\/1\/19m4.7c@live.co.ukpaulavong@yahoo.co.uk","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 16:42 (jan)<\/b>Further email for access on 21st Dec<\/p>

21\/12\/2018 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38303","activity_ticket_id":"39911","ticket_reference":"HDT40992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken top lock","ticket_address_1":"30 Wellington St, 3rd floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/12\/18","activity_end":"2018-12-07 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47682","activity_notes":"Please raise a work order for Reddan to attend to replace broken top lock, Dan could not get in, bottom lock works and there is a leak coming from the ceiling we need attending too urgently.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:26 (sandra)<\/b>attending 10\/12<\/p>

11\/12\/2018 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38304","activity_ticket_id":"39912","ticket_reference":"HDT40993","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Ventilation system issue","ticket_address_1":"Flat 8, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/12\/18","activity_end":"2018-12-07 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47683","activity_notes":"The issue with my ventilation system has now returned and it once again sounds like a jet engine.The engineer came and fixed it last time, but only for a brief period. Could you please arrange for another engineer to visit?Its the system that controls both the extractor fan in the bathroom and the one in the kitchen. The brand is Nuaire and the model is MEVDC. The same engineer who went to the flat last time has fixed the same issue a few times, but the current one is persistent.Please arrange access via tenant:- Evan Yu ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 10:16 (sandra)<\/b>This needs to be sorted by your M&E company as we do not cover these<\/p>

19\/12\/2018 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38305","activity_ticket_id":"39913","ticket_reference":"HDT40994","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/12\/18","activity_end":"2018-12-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47684","activity_notes":"This is the only light on the front panel so can't see any settings. The washing function is fine, but the dryer function shows no drying times up on the panel only a flashing light. Please could you organise someone to attend to rectify this.Please could you attend to the light that needs replacing in the second bedroom at the same time as the washing machine.Please arrange access via tenant:- Gary Smith garysmith2301@yahoo.come ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 16:12 (jan)<\/b>Email to tenant for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 10:30 (jan)<\/b>Booked for Thurs, 13th Dec between 10am and 2pm with keys<\/p>

13\/12\/2018 15:57 (sandra)<\/b>replaced bulb and left working <\/p>

17\/12\/2018 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38306","activity_ticket_id":"39913","ticket_reference":"HDT40994","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47685","activity_notes":"This is the only light on the front panel so can't see any settings. The washing function is fine, but the dryer function shows no drying times up on the panel only a flashing light. Please could you organise someone to attend to rectify this.Please could you attend to the light that needs replacing in the second bedroom at the same time as the washing machine.Please arrange access via tenant:- Gary Smith garysmith2301@yahoo.come ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 16:12 (jan)<\/b>Email to tenant for access Thurs, 13th Dec between 10am and 2pm<\/p>

11\/12\/2018 10:30 (jan)<\/b>Booked for Thurs, 13th Dec between 10am and 2pm with keys<\/p>

13\/12\/2018 15:57 (sandra)<\/b>replaced bulb and left working <\/p>

17\/12\/2018 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38307","activity_ticket_id":"39914","ticket_reference":"HDT40995","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12596 - 34a Wardour Street ","ticket_address_1":"34a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/18","activity_end":"2018-12-10 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47686","activity_notes":"To supply and install new brass nosing to external threshold ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 09:07 (sandra)<\/b>MR to order <\/p>

21\/12\/2018 12:07 (sandra)<\/b>on order <\/p>

22\/01\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38308","activity_ticket_id":"39915","ticket_reference":"HDT40996","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Plant growing","ticket_address_1":"5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/18","activity_end":"2018-12-10 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47687","activity_notes":"Please arrange for an engineer to attend 5a Mercer street, there is a plant growing on the wall next to the fire escape door. This plant was previously removed by a reddans engineer. unfortunately, it is growing back. Can we have a chemical sprayed on the area so it does not re-grow again? Please advise engineer, the job requires a very tall ladder. (Picture attached)","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38309","activity_ticket_id":"39916","ticket_reference":"HDT40997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen doors","ticket_address_1":"2nd floor flat, 24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/18","activity_end":"2018-12-10 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47688","activity_notes":"Please raise a work order for Reddan to attend site.Tenant reported: Kitchen doors are not closing. It brushes on the floor.Reddan, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 09:12 (sandra)<\/b>returning with closer 12\/12<\/p>

18\/12\/2018 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38310","activity_ticket_id":"39917","ticket_reference":"HDT40998","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Floor lock","ticket_address_1":"94 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/18","activity_end":"2018-12-10 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47689","activity_notes":"We have been notified that the half that has a floor lock can be pushed open, the fixing is not secure. Could someone come and mend it please ? Obviously it is a security risk.Keys are at our office","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38311","activity_ticket_id":"39915","ticket_reference":"HDT40996","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Plant growing","ticket_address_1":"5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47690","activity_notes":"Please arrange for an engineer to attend 5a Mercer street, there is a plant growing on the wall next to the fire escape door. This plant was previously removed by a reddans engineer. unfortunately, it is growing back. Can we have a chemical sprayed on the area so it does not re-grow again? Please advise engineer, the job requires a very tall ladder. (Picture attached)","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38312","activity_ticket_id":"39918","ticket_reference":"HDT40999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Top floor flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47691","activity_notes":"Please raise a work order for Reddan to carry out the below works.- make good\/paint chipped ceiling board at the corner of the bathroom- a coat of paint to the 2 rooms- to remove a double bed , a cupboard and a table.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38313","activity_ticket_id":"39918","ticket_reference":"HDT40999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Top floor flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47692","activity_notes":"Please raise a work order for Reddan to carry out the below works.- make good\/paint chipped ceiling board at the corner of the bathroom- a coat of paint to the 2 rooms- to remove a double bed , a cupboard and a table.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38314","activity_ticket_id":"39918","ticket_reference":"HDT40999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Top floor flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47693","activity_notes":"Please raise a work order for Reddan to carry out the below works.- make good\/paint chipped ceiling board at the corner of the bathroom- a coat of paint to the 2 rooms- to remove a double bed , a cupboard and a table.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38315","activity_ticket_id":"39919","ticket_reference":"HDT41000","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"external painting of shop fronts ","ticket_address_1":"31-33 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47694","activity_notes":"external painting of shop fronts","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38316","activity_ticket_id":"39920","ticket_reference":"HDT41001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - major leak ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47695","activity_notes":"major leak ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38317","activity_ticket_id":"39921","ticket_reference":"HDT41002","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light bulbs","ticket_address_1":"Flat 21, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47696","activity_notes":"Please could you attend to the following today:- The bulbs are in both bathrooms, and the kitchen, the main bedroom and the hallway; check whole flat in case other light bulbs have gone out.Access: please use management keys; please knock in case tenant is home.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:31 (jan)<\/b>Email to tenant for access<\/p>

19\/12\/2018 13:54 (jan)<\/b>Email for access today<\/p>

08\/01\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38318","activity_ticket_id":"39922","ticket_reference":"HDT41003","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heater","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47697","activity_notes":"Hope you are well. I am the tenant of Flat 7, 127 Long Acre. The heater in the ensuite room cannot be turned off, I suspect there is a problem with the switch. Would you please send an electrician to take a look?","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:41 (jan)<\/b>Access confirmed with keys<\/p>

13\/12\/2018 15:58 (sandra )<\/b>(Ticket Closed)<\/p>

13\/12\/2018 15:58 (sandra)<\/b>Job completed (Maybe) Was shown 3 Radiators. 2 on all the time. Found Thermostaitc valves not on properly allowing the pin to stay open. The other not working. Released pin and seems ok. Have explained to Deepa that if it doesn't work then thermostatic valves would need to be replaced<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38319","activity_ticket_id":"39923","ticket_reference":"HDT41004","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"emergency call out - no heating ","ticket_address_1":"28 Stafford Terrace ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47698","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38320","activity_ticket_id":"39924","ticket_reference":"HDT41005","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1","ticket_address_2":"15 Phillimore Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/18","activity_end":"2018-12-10 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47699","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38321","activity_ticket_id":"39925","ticket_reference":"HDT41006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"6 The Priory","ticket_address_2":"St Marks Hill, Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/18","activity_end":"2018-12-10 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47700","activity_notes":"Received a call from Alisha Westly, tenant at 6 The Priory, St Marks Hill, KT6 4PX - 07495276825Having issues with the boiler, it is working for roughly 20 minutes and then it is saying there is a fault and switching off so she has no heating or hot water. She said someone did call her last week and they thought it was sorted nut is now playing up again. Please liaise with client.","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38322","activity_ticket_id":"39856","ticket_reference":"HDT40937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamp","ticket_address_1":"48 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/18","activity_end":"2018-12-10 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47701","activity_notes":"Please raise a work order for Reddan to replace lamp at top floor that is constantly flickering?","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:25 (sandra)<\/b>booked 10\/12<\/p>

17\/12\/2018 15:53 (sandra )<\/b>(Ticket Closed)<\/p>

17\/12\/2018 15:53 (sandra)<\/b>PLEASE INFORM JAMES THAT.......Light is working and next to it is a emergency light fitting. If light is turned off downstairs outside the office it kills the power to this light outside the flat and the emergency light comes on. Once battery has died then resident is unable to turn on her light outside her flat.Has been wired up wrong<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38323","activity_ticket_id":"39870","ticket_reference":"HDT40951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Second Floor, 21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/18","activity_end":"2018-12-10 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47702","activity_notes":"There is no light on the ladies toilet, it has been like this for the past couple of days. Can you our your team look into this please?Also, the door that was fixed when we couldn't lock needs finishing too.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:26 (sandra)<\/b>attending 10\/12<\/p>

11\/12\/2018 11:19 (sandra)<\/b>eased and adjusted door <\/p>

13\/12\/2018 10:49 (sandra)<\/b>Replace blown lamps in common parts as needed and order replacement emergency light gear tray for light 2nd floor lift lobby <\/p>

18\/12\/2018 08:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38324","activity_ticket_id":"39870","ticket_reference":"HDT40951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Second Floor, 21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"10\/12\/18","activity_end":"2018-12-10 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47703","activity_notes":"There is no light on the ladies toilet, it has been like this for the past couple of days. Can you our your team look into this please?Also, the door that was fixed when we couldn't lock needs finishing too.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 12:26 (sandra)<\/b>attending 10\/12<\/p>

11\/12\/2018 11:19 (sandra)<\/b>eased and adjusted door <\/p>

13\/12\/2018 10:49 (sandra)<\/b>Replace blown lamps in common parts as needed and order replacement emergency light gear tray for light 2nd floor lift lobby <\/p>

18\/12\/2018 08:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38325","activity_ticket_id":"39926","ticket_reference":"HDT41007","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"JH\/JH\/12581 - Flat 308, Bankside Lofts, 65 Hopton Street, London, SE1","ticket_address_1":"Flat 308, Bankside Lofts","ticket_address_2":"65 Hopton Street","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/12\/18","activity_end":"2018-12-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47704","activity_notes":"To replace door assembly and as well as bulb","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 09:50 (sandra)<\/b>Ordered, will contact you to book the new visit with the parts. RA door assembly and bulb <\/p>

18\/12\/2018 10:39 (jan)<\/b>Email for access on Thurs\/Fri, 20th\/21st Dec<\/p>

18\/12\/2018 14:22 (jan)<\/b>Booked for Friday, 21st Dec between 9am and 1pm<\/p>

04\/01\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38326","activity_ticket_id":"39927","ticket_reference":"HDT41008","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"JH\/JH\/12595 - 308 Bankside Lofts ","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"14\/12\/18","activity_end":"2018-12-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47705","activity_notes":"To supply and install 5No new white LED floodlights, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 09:06 (jan)<\/b>Email for access Wed am, 12th Dec<\/p>

11\/12\/2018 10:27 (jan)<\/b>Booked for Wed, 12th Dec at 9am<\/p>

11\/12\/2018 15:10 (jan)<\/b>Rescheduled for Wed pm, 12th Dec<\/p>

13\/12\/2018 11:12 (jan)<\/b>Email to reschedule for Friday am, 14th Dec<\/p>

13\/12\/2018 13:10 (jan)<\/b>Rearranged for Friday, 14th Dec from 9am<\/p>

18\/12\/2018 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38327","activity_ticket_id":"39780","ticket_reference":"HDT40861","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12574 - Flat B, 5a Mercer Street ","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/18","activity_end":"2018-12-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47706","activity_notes":"To carefully disconnect and remove existing shower surround and dispose of correctly.To supply and fit 1No new shower surround to match existing and re-seal shower cubicle Leave site clean and tidy Jean Barthelemy Niuhiti Santini07513 747112santini.jean@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 14:17 (sandra)<\/b>Roy attending tomorrow to measure up and take pictures <\/p>

06\/12\/2018 08:52 (sandra)<\/b>Please see photos of shower screen that is required. The base is 900 x 900 Height of existing screen is 1900Will be calling you shortly to see if you have received this email and to discuss and make sure you have the necessary measurements before I leave the promises <\/p>

06\/12\/2018 11:14 (jan)<\/b>Email to tenant for access on Tues am, 11th Dec<\/p>

06\/12\/2018 12:16 (jan)<\/b>Booked for Tues am, 11th Dec with keys<\/p>

11\/12\/2018 10:59 (jan)<\/b>Access requested for Thursday, 13th Dec<\/p>

11\/12\/2018 11:23 (jan)<\/b>Rescheduled for Thursday, 13th Dec with keys<\/p>

14\/12\/2018 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38328","activity_ticket_id":"39929","ticket_reference":"HDT41010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating","ticket_address_1":"14-16 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/12\/18","activity_end":"2018-12-10 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47707","activity_notes":"Please attend site to carry our decorative repairs to walls in common parts to match surrounding area, Patch is located next to flat 2.3.","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 08:19 (sandra)<\/b>booked in <\/p>

03\/01\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38329","activity_ticket_id":"39928","ticket_reference":"HDT41009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working","ticket_address_1":"Flat b, 5b Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/18","activity_end":"2018-12-10 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47708","activity_notes":"Please raise a work order for Reddan gas engineer to attend site.Tenant reported:The boiler is not working and I realised that there is a red light on the call sign. If possible today as I have no hot water or heaters available Reddan, can you arrange attendance today please.Fernando Montes Ch. ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2018 09:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38330","activity_ticket_id":"39930","ticket_reference":"HDT41011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Back door","ticket_address_1":"Shibuya, 110 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"10\/12\/18","activity_end":"2018-12-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47709","activity_notes":"Back door has been broken in to.Needs making safe","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38331","activity_ticket_id":"39931","ticket_reference":"HDT41012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12568 - 21 New Row - 3rd Floor Office Door","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/18","activity_end":"2018-12-10 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47710","activity_notes":"To install free issue digital lock to third floor office door ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2018 10:55 (sandra )<\/b>(Ticket Closed)<\/p>

17\/12\/2018 10:55 (sandra)<\/b>Attended and found that the tenant has already installed their own Digi lock, photos attached. <\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38332","activity_ticket_id":"39932","ticket_reference":"HDT41013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 4, Cooper House, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/12\/18","activity_end":"2018-12-10 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47711","activity_notes":"Received call from Chris Jones, Tennant at FLAT 4, 8 Shaftesbury Avenue, W1D 6NGWashing machine has broke. Screen coming up with error message E06. There is washing in the machine and unable to retrieve. Please liaise with tenant. ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 09:32 (jan)<\/b>Lilian advised this should be reopened<\/p>

11\/12\/2018 09:51 (jan)<\/b>Email for access Friday, 14th Dec between 12 and 4pm<\/p>

11\/12\/2018 10:23 (jan)<\/b>Booked in for Friday, 14th Dec between 12 and 3.45pm. Awaiting conf of access<\/p>

11\/12\/2018 10:49 (jan)<\/b>Access with keys but ring doorbell before entry<\/p>

18\/12\/2018 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38333","activity_ticket_id":"39933","ticket_reference":"HDT41014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water","ticket_address_1":"Apt 3, 43A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/18","activity_end":"2018-12-10 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47712","activity_notes":"We have no heating or hot water in the above apartment & have a family arriving this afternoon. The fuse to the spur was replaced but this has blown again & now it is non-responsive. Can you arrange an engineer to attend urgently please?","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 16:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38334","activity_ticket_id":"39690","ticket_reference":"HDT40771","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works","ticket_address_1":"Flat 4, 186 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/18","activity_end":"2018-12-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47713","activity_notes":"Deepa called, apparently the plug socket is still loose And a new jobbie to look at the water pressure","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2018 14:56 (jan)<\/b>Email to client for access Wed pm, 21st Nov<\/p>

19\/11\/2018 09:17 (sandra)<\/b>Faulty flow switches on pump. When pump kicks in then it's a decent shower.New pump required. (Better version)Socket Hole to big in plasterboatd so it's pulling into the wall. Had to cheat by putting plastic behind then used silicone around the outside. Looks ok <\/p>

19\/11\/2018 12:58 (jan)<\/b>Email to client for access Wed pm, 21st Nov<\/p>

20\/11\/2018 10:27 (jan)<\/b>Booked for Wed pm, 21st Nov with keys<\/p>

22\/11\/2018 11:54 (jan)<\/b>Rescheduled for Fri pm, 23rd Nov<\/p>

30\/11\/2018 15:07 (sandra)<\/b>pump is on order <\/p>

07\/12\/2018 10:45 (jan)<\/b>Email to client for access on Monday, 10th Dec to fit the pump<\/p>

10\/12\/2018 11:08 (sandra)<\/b>cant locate the fuseboard <\/p>

10\/12\/2018 16:14 (jan)<\/b>Email for access Wed pm, 12th Dec<\/p>

11\/12\/2018 09:14 (jan)<\/b>Booked for Wed, 12th Dec with keys<\/p>

13\/12\/2018 15:03 (jan)<\/b>Email to client for access Monday am, 17th Dec<\/p>

08\/01\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38335","activity_ticket_id":"39932","ticket_reference":"HDT41013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 4, Cooper House, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/12\/18","activity_end":"2018-12-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47714","activity_notes":"Received call from Chris Jones, Tennant at FLAT 4, 8 Shaftesbury Avenue, W1D 6NGWashing machine has broke. Screen coming up with error message E06. There is washing in the machine and unable to retrieve. Please liaise with tenant.christian sandven 11\/12\/2018 09:32 (jan)<\/b>Lilian advised this should be reopened<\/p>

11\/12\/2018 09:51 (jan)<\/b>Email for access Friday, 14th Dec between 12 and 4pm<\/p>

11\/12\/2018 10:23 (jan)<\/b>Booked in for Friday, 14th Dec between 12 and 3.45pm. Awaiting conf of access<\/p>

11\/12\/2018 10:49 (jan)<\/b>Access with keys but ring doorbell before entry<\/p>

18\/12\/2018 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38336","activity_ticket_id":"39934","ticket_reference":"HDT41015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 3, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/12\/18","activity_end":"2018-12-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47715","activity_notes":"Please raise a work order for Reddan appliance engineer to attend site.Tenant reported washing machine is leaking.Hi Arianna, we will access with management keys if no one is in. Hope that's okay with you.Arianna Leoni-Sceti George Teakle 11\/12\/2018 10:35 (jan)<\/b>Email to tenant for access Monday, 17th Dec between 12 and 4pm<\/p>

11\/12\/2018 11:33 (jan)<\/b>Booked for Monday, 17th Dec between 12 and 3.45pm with keys<\/p>

11\/12\/2018 12:10 (jan)<\/b>Rescheduled for Friday, 14th Dec between 12 and 3.45pm with keys<\/p>

19\/12\/2018 11:02 (sandra)<\/b>Price ListInvoiceDescriptionTypeEx. VATInc. VATPaidDate0DiagnosticD.C. 35.00 42.00No14 Dec 2018 0LabourL.C. 35.00 42.00No0Door SealP.C 49.95 59.94NoTotal 119.95 143.94 door seal replacement <\/p>

20\/12\/2018 13:09 (sandra)<\/b>new door seal <\/p>

20\/12\/2018 13:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38337","activity_ticket_id":"39841","ticket_reference":"HDT40922","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12580 - Flat 10, 27 Slingsby Place","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/12\/18","activity_end":"2018-12-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47716","activity_notes":"To carefully remove existing washer\/dryer and dispose of correctly.To then supply and install new free standing Indesit washer\/dryer, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2018 12:03 (jan)<\/b>Booked for Tuesday, 11th Dec between 10am and 12pm<\/p>

07\/12\/2018 12:58 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 12pm. Access with keys<\/p>

18\/12\/2018 13:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38338","activity_ticket_id":"39632","ticket_reference":"HDT40713","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/SW\/12543 - Flat 10, 27 Slingsby Place, London, WC2E 9AB","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"11\/12\/18","activity_end":"2018-12-11 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47717","activity_notes":"Replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 15:20 (sandra)<\/b>blinds on order <\/p>

05\/12\/2018 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38339","activity_ticket_id":"39548","ticket_reference":"HDT40629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12511 - Flat 4, 37-38 Gerrard Street","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"11\/12\/18","activity_end":"2018-12-11 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47718","activity_notes":"New appliances 1) To supply and fit 1No new free standing white Indesit washer\/dryer = 2) To supply and fit new free standing fridge freezer (50\/50 split), silver or white frost free = 3) To supply and fit new built in electric sliver oven and ceramic hob = ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 10:55 (sandra)<\/b>new appliances on order <\/p>

16\/11\/2018 12:01 (sandra)<\/b>Removal of uplifted flooring, washing machine and moved fridge freezer to 21 wardour St.<\/p>

03\/12\/2018 13:27 (sandra)<\/b>Booked in for Tuesday 4th <\/p>

05\/12\/2018 13:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38340","activity_ticket_id":"39648","ticket_reference":"HDT40729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds","ticket_address_1":"2nd\/3rd Floor Flat, 9A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"11\/12\/18","activity_end":"2018-12-11 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47719","activity_notes":"Please raise a work order for Reddan to attend to the below.Tenant reported:problems with the blinds. They do not stay up when pulled up Hi Laura, can you please advise on access. Reddan, please confirm attendance.laura.clivaz@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2018 13:31 (jan)<\/b>Email to tenant for access Friday, 16th Nov<\/p>

16\/11\/2018 09:24 (jan)<\/b>Booked for Monday with keys<\/p>

19\/11\/2018 09:50 (sandra)<\/b>4x blinds required, 2x for the bedroom @ w820 D 1m,2x for living room @ W920 D 1550The slats are 25mm white wood for all blinds.<\/p>

19\/11\/2018 09:50 (sandra)<\/b>blinds to be ordered<\/p>

27\/11\/2018 11:11 (sandra)<\/b>The new blinds are being delivered on Monday and we would like to arrange to fit these on Tuesday please.Can we attend between 12 2 pm to do this for you. Please confirm if you are will be at home or if we should pick up keys.Booked for 4\/12<\/p>

27\/11\/2018 11:59 (sandra)<\/b>Booked for 4th Tuesday with keys <\/p>

05\/12\/2018 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38341","activity_ticket_id":"39936","ticket_reference":"HDT41017","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Clear gulley","ticket_address_1":"21 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/18","activity_end":"2018-12-11 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47720","activity_notes":"Clear gulley as it is pouring over customers ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 10:42 (sandra )<\/b>(Ticket Closed)<\/p>

11\/12\/2018 10:42 (sandra)<\/b>This was asked direct from TH and michael was there at the time <\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38342","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/19","activity_end":"2019-02-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47721","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.Reddan, tenant vacates 30th Jan. Please schedule this 1st Feb which is a Friday. New tenant moves in on 6th Feb.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38343","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/19","activity_end":"2019-02-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47722","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.Reddan, tenant vacates 30th Jan. Please schedule this 1st Feb which is a Friday. New tenant moves in on 6th Feb.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38344","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/02\/19","activity_end":"2019-02-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47723","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.Reddan, tenant vacates 30th Jan. Please schedule this 1st Feb which is a Friday. New tenant moves in on 6th Feb.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38345","activity_ticket_id":"39937","ticket_reference":"HDT41018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hole to be sealed","ticket_address_1":"52 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/12\/18","activity_end":"2018-12-11 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47724","activity_notes":"There is a square hole at the front entrance that needs sealing up","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38346","activity_ticket_id":"39938","ticket_reference":"HDT41019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen tap leaking","ticket_address_1":"Apt 3, 43A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/18","activity_end":"2018-12-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47725","activity_notes":"The kitchen tap is leaking from the joint at the base, when not in use & needs repair or replacement. Please arrange as a matter of urgency as water is seeping into the cupboard below.","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 12:19 (jan)<\/b>Email for access Wed pm, 12th Dec<\/p>

11\/12\/2018 12:32 (jan)<\/b>Booked for Wed pm, 12th Dec with keys<\/p>

13\/12\/2018 11:09 (jan)<\/b>Email for access late morning Friday, 14th Dec to fit the new tap<\/p>

17\/12\/2018 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38347","activity_ticket_id":"39605","ticket_reference":"HDT40686","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12500 - Flat 10, 27 Slingsby Place - FOR BLACK OUT ROLLER BLINDS X 2NO ","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/12\/18","activity_end":"2018-12-17 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47726","activity_notes":"To manufacture, supply and fit new blinds as detailed below - FOR BLACK OUT ROLLER BLINDS X 2NO","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2018 15:56 (jan)<\/b>Email to tenant for access Wed pm, 28th Nov <\/p>

23\/11\/2018 16:03 (jan)<\/b>Booked for Wednesday, 28th Nov with keys<\/p>

29\/11\/2018 09:31 (jan)<\/b>Email to tenant for access on Monday, 3rd Dec<\/p>

29\/11\/2018 11:56 (jan)<\/b>Booked for Monday, 3rd Dec between 12 and 2pm<\/p>

29\/11\/2018 14:15 (jan)<\/b>Access with keys on Monday, 3rd Dec<\/p>

03\/12\/2018 13:28 (sandra)<\/b>x4 blinds fitted and two for bedroom to be reordered. <\/p>

11\/12\/2018 12:25 (jan)<\/b>Email for access Tues, 18th Dec to fit the blinds<\/p>

11\/12\/2018 15:56 (jan)<\/b>Booked for Monday, 17th Dec with keys<\/p>

18\/12\/2018 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38349","activity_ticket_id":"39695","ticket_reference":"HDT40776","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Leak","ticket_address_1":"Flat 3, 9a Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/12\/18","activity_end":"2018-12-11 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47728","activity_notes":"Thomas Neal Security called our helpdesk on Saturday to say there was a leak from Flat 3 into Flat 2. Our engineer attended and had to remove tiles and rotten timber to cut the pipe and cap it off.Need us to return to this and replace pipework and boxing in.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 15:35 (jan)<\/b>Email to client for access Friday, 23rd Nov<\/p>

21\/11\/2018 12:24 (jan)<\/b>Similar tiles to be sourced to complete the works<\/p>

03\/12\/2018 10:22 (sandra)<\/b>need completion pic<\/p>

07\/12\/2018 10:08 (sandra)<\/b>advised client that tiles cannot be sourced and we should box in and paint. awaiting further instruction from client and appointment to complete the works<\/p>

11\/12\/2018 14:42 (sandra)<\/b>The boxing in is complete and ready for decoration<\/p>

14\/12\/2018 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38350","activity_ticket_id":"39940","ticket_reference":"HDT41021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/12542 - 21-22 New Row, Covent Garden, London WC2N 4LA","ticket_address_1":"21-22 New Row","ticket_address_2":"Covent Garden","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2N 4LA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/18","activity_end":"2018-12-11 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47729","activity_notes":"Forth Floor Fench Door Works ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 14:25 (jan)<\/b>Email for access Tuesday am, 18th Dec<\/p>

17\/12\/2018 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38351","activity_ticket_id":"39941","ticket_reference":"HDT41022","ticket_client":"2019","client_name":"School of Wok","ticket_title":"Toilets blocked","ticket_address_1":"School of Wok","ticket_address_2":"Chandos Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/12\/18","activity_end":"2018-12-11 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47730","activity_notes":"The gents toilets are blocked on the first floor - seems to be both toilets. ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38352","activity_ticket_id":"39942","ticket_reference":"HDT41023","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Signage","ticket_address_1":"31 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1JH","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/12\/18","activity_end":"2018-12-11 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47731","activity_notes":"Please raise a work order for Reddan to supply and arrange for some 'no parking' and 'fire escape' signage to be put up.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 10:12 (sandra)<\/b>Some signage to be branded and supplied by client and the rest is to be supplied. Awaiting further instruction from client as to what signage is required <\/p>

19\/12\/2018 09:20 (sandra)<\/b>emailed James asking what signage is required <\/p>

08\/01\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 16:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2019 16:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38354","activity_ticket_id":"39939","ticket_reference":"HDT41020","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heating issue","ticket_address_1":"Flat 19, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/18","activity_end":"2018-12-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47733","activity_notes":"Please can the heating engineer attend today, heating in the half the flat is not working.Comments from tenant:- need to check all the furnaces- regardless of us turning up the gauge, the bottom floor bedromm and other units dont fire up- think its an issue with the control panel on top floor (also need to know if there's a second control panel)","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 13:39 (sandra )<\/b>(Ticket Closed)<\/p>

20\/12\/2018 14:15 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2019 10:25 (sandra)<\/b>Couldnt gain access. book in for Friday <\/p>

15\/01\/2019 11:11 (jan)<\/b>Email to client for access on Friday, 18th Jan<\/p>

15\/01\/2019 15:24 (jan)<\/b>Booked for Fri pm, 18th Jan with keys<\/p>

22\/01\/2019 13:28 (sandra)<\/b>Needs to be booked in <\/p>

22\/01\/2019 15:55 (jan)<\/b>Email to client for access on Wed, 23rd Jan<\/p>

23\/01\/2019 14:51 (jan)<\/b>Booked for Thursday, 24th Jan with keys<\/p>

07\/02\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2019 15:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38355","activity_ticket_id":"39943","ticket_reference":"HDT41024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/18","activity_end":"2018-12-19 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47734","activity_notes":"Wall light not working in Reception","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2018 11:34 (jan)<\/b>Email for clarification as to whether or not this is common parts<\/p>

13\/12\/2018 13:46 (jan)<\/b>Email to tenant for access Wed am, 19th Dec<\/p>

14\/12\/2018 09:49 (jan)<\/b>Booked for Wed, 19th Dec with keys<\/p>

19\/12\/2018 14:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38356","activity_ticket_id":"39944","ticket_reference":"HDT41025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47735","activity_notes":"Please raise work orders for Reddan gas engineer to attend to the below flats for gas safety inspection.","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 16:15 (jan)<\/b>Email for access 21st Dec<\/p>

19\/12\/2018 10:23 (jan)<\/b>Booked for Friday 21st Dec with keys<\/p>

03\/01\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38357","activity_ticket_id":"39944","ticket_reference":"HDT41025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/18","activity_end":"2018-12-21 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47736","activity_notes":"Please raise work orders for Reddan gas engineer to attend to the below flats for gas safety inspection.","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2018 16:15 (jan)<\/b>Email for access 21st Dec<\/p>

19\/12\/2018 10:23 (jan)<\/b>Booked for Friday 21st Dec with keys<\/p>

03\/01\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38358","activity_ticket_id":"39946","ticket_reference":"HDT41027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47737","activity_notes":"Please raise work orders for Reddan gas engineer to attend to the below flats for gas safety inspection.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 08:46 (sandra)<\/b>Asked for 21st <\/p>

19\/12\/2018 10:25 (jan)<\/b>Booked for 21st Dec with keys<\/p>

03\/01\/2019 14:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38359","activity_ticket_id":"39946","ticket_reference":"HDT41027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/18","activity_end":"2018-12-21 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47738","activity_notes":"Please raise work orders for Reddan gas engineer to attend to the below flats for gas safety inspection.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 08:46 (sandra)<\/b>Asked for 21st <\/p>

19\/12\/2018 10:25 (jan)<\/b>Booked for 21st Dec with keys<\/p>

03\/01\/2019 14:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38360","activity_ticket_id":"39945","ticket_reference":"HDT41026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12598 - Flat 6, The Priory, KT6","ticket_address_1":"Flat 6, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/18","activity_end":"2018-12-11 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47739","activity_notes":"To isolate supplies to defective existing boiler, drain down system, disconnect, remove and dispose of.Supply and install new combination boiler to match, carry out alteration works to pipework to suit new, connect, test and commission and provide Landlord's Certification on completion.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 09:34 (jan)<\/b>Email to client for access on Wed, 19th Dec at 8am<\/p>

17\/12\/2018 09:53 (jan)<\/b>Email to client for access wed, 2nd Jan<\/p>

19\/12\/2018 13:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38361","activity_ticket_id":"39945","ticket_reference":"HDT41026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12598 - Flat 6, The Priory, KT6","ticket_address_1":"Flat 6, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/18","activity_end":"2018-12-11 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47740","activity_notes":"To isolate supplies to defective existing boiler, drain down system, disconnect, remove and dispose of.Supply and install new combination boiler to match, carry out alteration works to pipework to suit new, connect, test and commission and provide Landlord's Certification on completion.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 09:34 (jan)<\/b>Email to client for access on Wed, 19th Dec at 8am<\/p>

17\/12\/2018 09:53 (jan)<\/b>Email to client for access wed, 2nd Jan<\/p>

19\/12\/2018 13:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38362","activity_ticket_id":"39821","ticket_reference":"HDT40902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/19","activity_end":"2019-01-25 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47741","activity_notes":"2. Windowsthe issue with the blinds around the flat remain. they have wooden slated blinds that have a Velcro attached panel at the top. These panels keep falling off. The Velcro may just need replacing 3. Underfloor heatingunderfloor heating in the bathroom. Some parts of it work and others do not. Please check this, and provide feedback4. Extractor fanSometimes it works and other times it doesnt, please replace5. Washing machine - this was a pretty old model when we moved in and it is now definitely on its last legs. Please provide quote for cheaper and like for like model.6, Boiler may require a boiler service, please confirm when the last service was carried out. The boiler has developed a fault on the timer, the flat has no thermostat and it means the heating always all on or all off all day; please confirm what can be done for this?","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 13:36 (jan)<\/b>Booked for Wednesday,5th Dec with keys<\/p>

03\/12\/2018 14:58 (jan)<\/b>Email to CBRE to book Dave in for next Tuesday, 11th Dec<\/p>

06\/12\/2018 14:25 (jan)<\/b>Booked for Tues, 11th Dec with keys<\/p>

11\/12\/2018 09:42 (sandra)<\/b>boiler gone to quote <\/p>

12\/12\/2018 09:09 (sandra)<\/b>ordered replacement extractor <\/p>

18\/12\/2018 12:33 (jan)<\/b>Missing plinth at the top of one of the blinds. Email to client to advise how we should proceed<\/p>

18\/12\/2018 13:27 (sandra)<\/b>repaired plinths <\/p>

03\/01\/2019 10:01 (jan)<\/b>Email for access Tues, 11th Dec to fit new plinth<\/p>

08\/01\/2019 09:45 (jan)<\/b>Plinth on order<\/p>

08\/01\/2019 10:46 (sandra)<\/b>Asked for access tomorrow 9th <\/p>

10\/01\/2019 09:21 (sandra)<\/b>emailed Deepa for access Friday 11th <\/p>

22\/01\/2019 13:24 (sandra)<\/b>emailed Deepa three times for access <\/p>

22\/01\/2019 14:31 (jan)<\/b>Email to tenants to fit the extractor and pelmets on Friday<\/p>

22\/01\/2019 14:51 (jan)<\/b>Booked for Fri, 25th Jan with keys<\/p>

28\/01\/2019 09:24 (sandra)<\/b>Return to site and replace extractor fan in bathroom <\/p>

30\/01\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38363","activity_ticket_id":"39947","ticket_reference":"HDT41028","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken lock","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/18","activity_end":"2018-12-13 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47742","activity_notes":"Andrea 077 809 56 449Broken lock. building 1. Through gate.","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38364","activity_ticket_id":"39204","ticket_reference":"HDT40285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/12\/18","activity_end":"2018-12-12 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47743","activity_notes":"Leak redecorating in bedroom without en suite behind wardrobe Bathroom mastic to be replaced in hall way bathroom Noisy fans to be checked\/improved\/replaced if too noisy Bathroom ceilings and repair around light fittings from previous jobs Clean and service windows in the roof to check working properly Bedroom floor repair outside en suite Kitchen cupboards X 3 and filler panels to be replaced Assess cracks in the flat Decking clean and treat the deck and paint door Blind hooks Tenant to confirm a convenient date when he is away and works can be completed with minimal impact Steven sophiefranklin@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2018 15:02 (jan)<\/b>Awaiting a confirmed date from tenant<\/p>

18\/10\/2018 16:21 (sandra)<\/b>AWAITING ACCESS <\/p>

30\/10\/2018 10:51 (jan)<\/b>Email to tenant for a date to start the works<\/p>

13\/11\/2018 11:18 (sandra)<\/b>Booked for 26th Novmeber between 9 - 1 pm <\/p>

26\/11\/2018 14:55 (sandra)<\/b>Replace extractor fans in both bathrooms <\/p>

03\/12\/2018 15:16 (jan)<\/b>Booked for Wed, 12th Dec. Tenant will provide access<\/p>

12\/12\/2018 10:16 (jan)<\/b>Decorator to return Monday, 17th Dec from 6pm. Tenant to provide access<\/p>

12\/12\/2018 14:11 (sandra)<\/b>some windows have been serviced and the remaining will need a quote to repair <\/p>

12\/12\/2018 14:29 (jan)<\/b>Email for access Tues, 18th Dec after 6pm, not 17th for Dean<\/p>

14\/12\/2018 11:46 (sandra)<\/b>Details taken of cupboard doors, flooring and decking. Blind hooks on order.<\/p>

15\/01\/2019 11:57 (jan)<\/b>Email to tenant for confirmation that we can also have access for the decorating on 23rd Jan<\/p>

15\/01\/2019 12:47 (jan)<\/b>Decorating booked for Wed, 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

24\/01\/2019 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38365","activity_ticket_id":"39948","ticket_reference":"HDT41029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out service of dry riser and inspection - agreed price ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/12\/18","activity_end":"2018-12-12 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47744","activity_notes":"To carry out service of dry riser and inspection - agreed price ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2018 11:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38366","activity_ticket_id":"39780","ticket_reference":"HDT40861","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12574 - Flat B, 5a Mercer Street ","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/18","activity_end":"2018-12-13 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47745","activity_notes":"To carefully disconnect and remove existing shower surround and dispose of correctly.To supply and fit 1No new shower surround to match existing and re-seal shower cubicle Leave site clean and tidy Jean Barthelemy Niuhiti Santini07513 747112santini.jean@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 14:17 (sandra)<\/b>Roy attending tomorrow to measure up and take pictures <\/p>

06\/12\/2018 08:52 (sandra)<\/b>Please see photos of shower screen that is required. The base is 900 x 900 Height of existing screen is 1900Will be calling you shortly to see if you have received this email and to discuss and make sure you have the necessary measurements before I leave the promises <\/p>

06\/12\/2018 11:14 (jan)<\/b>Email to tenant for access on Tues am, 11th Dec<\/p>

06\/12\/2018 12:16 (jan)<\/b>Booked for Tues am, 11th Dec with keys<\/p>

11\/12\/2018 10:59 (jan)<\/b>Access requested for Thursday, 13th Dec<\/p>

11\/12\/2018 11:23 (jan)<\/b>Rescheduled for Thursday, 13th Dec with keys<\/p>

14\/12\/2018 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38367","activity_ticket_id":"39880","ticket_reference":"HDT40961","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 2, 38a William IV St, ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/18","activity_end":"2018-12-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47746","activity_notes":"There appears to be a leak in my kitchen. The source seems to be from the ceiling, but I can't be sure of what's causing it. Could you send someone over to take a look? If they'll be coming tomorrow or Friday, they can use management keys for access. I'll be in over the weekend.Ryan Fernandez 07\/12\/2018 10:16 (sandra)<\/b>booked today with keys <\/p>

12\/12\/2018 11:49 (jan)<\/b>Booked for Thurs, 13th Dec at 8am to remove kitchen cupboard and investigate leak<\/p>

14\/12\/2018 11:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38368","activity_ticket_id":"39949","ticket_reference":"HDT41030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Bancone Restaurant, 39 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/18","activity_end":"2018-12-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47747","activity_notes":"Please raise a work order for Reddan to attend to investigate leak currently happening at the Bancone restaurant. Dan the plumber aware.","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2018 12:13 (jan)<\/b>Re-booked for Friday, 14th Dec at 9am to further investigate<\/p>

13\/12\/2018 15:55 (sandra )<\/b>(Ticket Closed)<\/p>

17\/12\/2018 12:49 (jan)<\/b>Awaiting confirmation of access for Wed, 19th Dec at 10am<\/p>

17\/12\/2018 16:12 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2018 16:13 (jan)<\/b>Booked for Wed, 19th Dec at 10am<\/p>

07\/01\/2019 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38369","activity_ticket_id":"39950","ticket_reference":"HDT41031","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken key","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/12\/18","activity_end":"2018-12-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47748","activity_notes":"Hi please raise a work order for Reddan to attend to try and retrieve the broken key from the lock avoiding a lock change if possible. Please confirm to Nicola how soon someone can get there.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38370","activity_ticket_id":"39951","ticket_reference":"HDT41032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/12\/18","activity_end":"2018-12-18 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47749","activity_notes":"Please raise a work order for Reddan to resolve the below 2 issues,the towel rad in the bathroom is not working and is now very cold in the bathroom. - The washing machine is not working properly as it does not take in the washing liquid in.Please confirm attendance. oliver.breidt@agr-group.co.uk","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2018 16:03 (jan)<\/b>Email for access on Ties, 18th Dec between 12 and 5pm<\/p>

12\/12\/2018 16:31 (jan)<\/b>Booked for Tues, 18th Dec between 12 and 3.45<\/p>

20\/12\/2018 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38371","activity_ticket_id":"39951","ticket_reference":"HDT41032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/12\/18","activity_end":"2018-12-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47750","activity_notes":"Please raise a work order for Reddan to resolve the below 2 issues,the towel rad in the bathroom is not working and is now very cold in the bathroom. - The washing machine is not working properly as it does not take in the washing liquid in.Please confirm attendance. oliver.breidt@agr-group.co.uk","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2018 16:03 (jan)<\/b>Email for access on Ties, 18th Dec between 12 and 5pm<\/p>

12\/12\/2018 16:31 (jan)<\/b>Booked for Tues, 18th Dec between 12 and 3.45<\/p>

20\/12\/2018 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38374","activity_ticket_id":"39952","ticket_reference":"HDT41033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Coco, 22 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/18","activity_end":"2018-12-13 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47753","activity_notes":" Recieved a call from Coco at 22 Newport Court - 07825155005There is a leak coming from the ceiling above. They've been unsuccessful in trying to contact the people in the property above. The building us open from 10:30 - 23:30.","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38375","activity_ticket_id":"39953","ticket_reference":"HDT41034","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leaking sink","ticket_address_1":"Tokyo Diner, 2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/12\/18","activity_end":"2018-12-12 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47754","activity_notes":"Our kitchen sink (2nd floor) is currently leaking. Could Dan attend Tokyo Diner this week please?","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2018 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38376","activity_ticket_id":"39954","ticket_reference":"HDT41035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Graffiti","ticket_address_1":"36 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/12\/18","activity_end":"2018-12-12 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47755","activity_notes":"Please raise a work order for Reddan to remove graffiti on external wall.Reddan, Iain is aware what he need to do, either to paint over it or remove it.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38377","activity_ticket_id":"39955","ticket_reference":"HDT41036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/18","activity_end":"2018-12-19 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47756","activity_notes":"Call received from Mr Greg Nagle TEL 07810 090 000 to advise of the following issues:1. Smoke alarm in kitchen was never replaced following water damage repair works 2. Ceiling light in bathroom has fallen downMr Nagel requests that keys for property be collected from Lilian Goh at the site office","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 15:42 (sandra)<\/b>to be booked for Friday <\/p>

19\/12\/2018 15:46 (sandra)<\/b>keys<\/p>

03\/01\/2019 12:07 (sandra)<\/b>Have fitted new alarm and refitted light sensor. Bathroom light the shade is broken and needs to be replaced <\/p>

18\/01\/2019 12:04 (sandra)<\/b>returning 18th <\/p>

18\/01\/2019 16:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38378","activity_ticket_id":"39958","ticket_reference":"HDT41039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"graffiti","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/18","activity_end":"2018-12-13 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47757","activity_notes":"graffiti removal","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38379","activity_ticket_id":"39959","ticket_reference":"HDT41040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet door lock ","ticket_address_1":"1st floor Common Parts ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/12\/18","activity_end":"2018-12-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47758","activity_notes":"The toilets door is not easy to open from inside the toilets.1st floor toilet common parts ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38380","activity_ticket_id":"39962","ticket_reference":"HDT41043","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilet seat ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/18","activity_end":"2018-12-13 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47759","activity_notes":"On our 2nd floor Male WC, we have a toilet seat that keeps parting company with the rest of the fixture could you send someone to sort please.","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2018 10:05 (sandra)<\/b>New seat ordered <\/p>

20\/12\/2018 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38381","activity_ticket_id":"39963","ticket_reference":"HDT41044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ground floor ladies toilet electrics ","ticket_address_1":"Unit 21-27 Quadrant Business Centre ","ticket_address_2":"135 Salusbury Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 7RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/18","activity_end":"2018-12-13 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47760","activity_notes":"Roy has advised that you have a problem with electrics in the ground floor ladies toilets which you have asked him to attend to.. Can you please raise this as a work order?","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2018 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38382","activity_ticket_id":"39782","ticket_reference":"HDT40863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler keeps cutting out","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/12\/18","activity_end":"2018-12-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47761","activity_notes":"The boiler in the above apartment keeps cutting out. This has happened 3 times in the last week. The boiler does re start but there is obviously an issue.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 16:40 (jan)<\/b>Email to client for access first thing Thurs, 29th Nov<\/p>

27\/11\/2018 16:52 (jan)<\/b>Booked for Thurs, 29th Nov after 9am with keys<\/p>

29\/11\/2018 10:35 (jan)<\/b>Email for access Monday to cut a mirror downstairs to access the flue<\/p>

29\/11\/2018 15:42 (jan)<\/b>Booked for Monday, 3rd Dec. Access via tenant<\/p>

03\/12\/2018 10:16 (sandra)<\/b>access made to the flu<\/p>

18\/12\/2018 09:14 (jan)<\/b>Email for access today to open up the area further to access the flu<\/p>

18\/12\/2018 09:37 (jan)<\/b>Booked for Wed, 19th after 10am to expand the hole to allow access to the flu<\/p>

21\/12\/2018 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38383","activity_ticket_id":"39965","ticket_reference":"HDT41046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Westbourne House, Richmond Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/01\/19","activity_end":"2019-01-14 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47762","activity_notes":" Please attend to the following issues at Flat 1: - Damp in front bedroom, could be caused by leaking pipe from balcony above - Damp in living room - Please paint and seal with damp proof paint - Plug in kitchen sink broken - Please fix new one purchased by Tenant - Damp in bathroom and paint peeling off ceiling - Please paint and seal with damp proof paint","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 15:31 (jan)<\/b>To Dean to reschedule for 14th, 15th or 16th Jan<\/p>

03\/01\/2019 16:21 (jan)<\/b>Email for access 14th and 15th Jan<\/p>

04\/01\/2019 11:05 (jan)<\/b>Booked for 14th and 15th Jan, access will be provided<\/p>

16\/01\/2019 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38384","activity_ticket_id":"39964","ticket_reference":"HDT41045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door numbers","ticket_address_1":"21 and 21a Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/12\/18","activity_end":"2018-12-13 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47763","activity_notes":"21 Wardour St (orange door) Door number to be replaced with chrome digits in the same place as existing.21a Wardour St (blue door) Door number to be fitted in chrome in the same place as 21 Wardour","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2018 11:59 (sandra)<\/b>JH to order <\/p>

17\/12\/2018 10:52 (jane)<\/b>Door numbers expected delivery date 18th December <\/p>

21\/12\/2018 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38385","activity_ticket_id":"39967","ticket_reference":"HDT41048","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"JH\/JH\/12551 - Brown Cow, 676 Fulham Road, London, SW6 5SA","ticket_address_1":"Brown Cow","ticket_address_2":"676 Fulham Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 5SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"13\/12\/18","activity_end":"2018-12-13 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47764","activity_notes":"Outside lighting works ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 08:28 (sandra)<\/b>Booked for Saturday 22nd<\/p>

02\/01\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38386","activity_ticket_id":"39966","ticket_reference":"HDT41047","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/18","activity_end":"2018-12-14 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47765","activity_notes":"Tenant reported:- the lower inside locker of the entrance door needs to be repaired- the handle of the door between the living room and the bedrooms needs to be repaired too- there's a terrible smell getting out of the shower in the en-suite bathroom (Ccing Lilian who knows we've already had that issue last summer and who went to our place with a technician)Reddan, can you arrange for Danny to investigate the smell in en-suite bathroom please. Please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:50 (sandra)<\/b>Repairs made to handle and lock.Danny to source new shower waste<\/p>

18\/12\/2018 11:12 (jan)<\/b>Email for access this week<\/p>

08\/01\/2019 14:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38387","activity_ticket_id":"39968","ticket_reference":"HDT41049","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/18","activity_end":"2018-12-18 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47766","activity_notes":"Please attend site for the following: Redecoration to be done 18th \/19th Dec ITC's and any repairs to be done 18\/19th ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2018 13:21 (jan)<\/b>Awaiting flat number<\/p>

21\/12\/2018 10:18 (sandra)<\/b> Things need to be done but items 1-5 can't be done due to time 1) Cracked bathroom tile - leave2) Electric Towel rail thermostat not working (does work when boiler is on) - to repair3) Missing filter on kitchen spout (can not find replacement. New would be needed) - to repairDoes run but with filter in place have better flow. 4) Missing grout in floor tiles and very black. - repair please5) External window sills need painting. Bare wood and beginning to rot. Too damp to apply paint. - James - when are we due externals here? Has been done or will be..... 1) Mains smoke alarm not connected and battery has been removed. New Fitted 2) Carbon monoxide alarm replaced 3) Light bulbs need replacing - tenant left these in the flat to be replaced 4) Bathroom threshold broken. Replaced 5) Shower head replaced 6) Broken door stop in bathroom. Replaced 7) Loose door stop main door 8) Retightened toilet roll holder 9) Broken edging strip on worktop. 10) Silicone replaced various places 11) Kitchen plinth refitted 12) Wine cooler not working - please repair13) Reglued panels on kitchen doors and drawers 14) 1 x socket not working. Neutral fault 15) Missing sink plug and chain - please replace16) Tested extractor and working does this still need to be replaced - no <\/p>

21\/12\/2018 10:19 (sandra)<\/b>1) Kitchen taps ok but missing spout filter which caused flow to be irregular. 2) Fan may need replacing after all. Does work but doesn't turn off. Even with no power to it. Possibly has been wired up wrong. Will order new 3) On the on\/off shower valve there is a bit missing. Difficult to notice and doesn't interfere with opening\/closing the valve.4) Missing floor grout. This is difficult to notice due to the colour of the grout. 5) Broken floor tile.<\/p>

03\/01\/2019 09:38 (sandra)<\/b>redecoration completed <\/p>

08\/01\/2019 13:02 (sandra)<\/b>PARTS ON ORDER <\/p>

15\/01\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38388","activity_ticket_id":"39968","ticket_reference":"HDT41049","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/12\/18","activity_end":"2018-12-18 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47767","activity_notes":"Please attend site for the following: Redecoration to be done 18th \/19th Decpre-tenancy checks and any repairs to be done 18\/19th ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2018 13:21 (jan)<\/b>Awaiting flat number<\/p>

21\/12\/2018 10:18 (sandra)<\/b> Things need to be done but items 1-5 can't be done due to time 1) Cracked bathroom tile - leave2) Electric Towel rail thermostat not working (does work when boiler is on) - to repair3) Missing filter on kitchen spout (can not find replacement. New would be needed) - to repairDoes run but with filter in place have better flow. 4) Missing grout in floor tiles and very black. - repair please5) External window sills need painting. Bare wood and beginning to rot. Too damp to apply paint. - James - when are we due externals here? Has been done or will be..... 1) Mains smoke alarm not connected and battery has been removed. New Fitted 2) Carbon monoxide alarm replaced 3) Light bulbs need replacing - tenant left these in the flat to be replaced 4) Bathroom threshold broken. Replaced 5) Shower head replaced 6) Broken door stop in bathroom. Replaced 7) Loose door stop main door 8) Retightened toilet roll holder 9) Broken edging strip on worktop. 10) Silicone replaced various places 11) Kitchen plinth refitted 12) Wine cooler not working - please repair13) Reglued panels on kitchen doors and drawers 14) 1 x socket not working. Neutral fault 15) Missing sink plug and chain - please replace16) Tested extractor and working does this still need to be replaced - no <\/p>

21\/12\/2018 10:19 (sandra)<\/b>1) Kitchen taps ok but missing spout filter which caused flow to be irregular. 2) Fan may need replacing after all. Does work but doesn't turn off. Even with no power to it. Possibly has been wired up wrong. Will order new 3) On the on\/off shower valve there is a bit missing. Difficult to notice and doesn't interfere with opening\/closing the valve.4) Missing floor grout. This is difficult to notice due to the colour of the grout. 5) Broken floor tile.<\/p>

03\/01\/2019 09:38 (sandra)<\/b>redecoration completed <\/p>

08\/01\/2019 13:02 (sandra)<\/b>PARTS ON ORDER <\/p>

15\/01\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38389","activity_ticket_id":"39970","ticket_reference":"HDT41051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 4, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/12\/18","activity_end":"2018-12-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47768","activity_notes":"The washing machine in my flat is slowly moving out of the cupboard and damaging the door to keep it in place.Is someone available next week to have a look at it?stefano.vaglietti@atlantiscapital.co.uk","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2018 14:53 (jan)<\/b>Email for access on 18th Dec between 1 and 5pm<\/p>

13\/12\/2018 15:37 (jan)<\/b>Booked for Tuesday, 18th with keys between 12 and 3.45pm<\/p>

13\/12\/2018 15:57 (jan)<\/b>Tenant will provide access between 1 and 5pm on Tues, 18th Dec<\/p>

21\/12\/2018 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38390","activity_ticket_id":"39918","ticket_reference":"HDT40999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Top floor flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/12\/18","activity_end":"2018-12-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47769","activity_notes":"Please raise a work order for Reddan to carry out the below works.- make good\/paint chipped ceiling board at the corner of the bathroom- a coat of paint to the 2 rooms- to remove a double bed , a cupboard and a table.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38391","activity_ticket_id":"39972","ticket_reference":"HDT41053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light sensor","ticket_address_1":"16A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/18","activity_end":"2018-12-13 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47770","activity_notes":"Please assign a works order to Redden for the follwoing:Replace sensor on light, located on the fire escape","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 10:33 (sandra)<\/b>ordered new sensor<\/p>

08\/01\/2019 10:47 (sandra)<\/b>Booked for 9th <\/p>

09\/01\/2019 14:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38392","activity_ticket_id":"39971","ticket_reference":"HDT41052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke detectors","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/18","activity_end":"2018-12-13 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47771","activity_notes":"Can someone please go and check the smoke detectors in the apartment please and make sure they are ok, These have been two nights the alarm started in the middle of the night without any reason. It rang 5 times and stopped I do not know why.","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2018 15:30 (jan)<\/b>Email to reschedule for Wed, 19th Dec<\/p>

13\/12\/2018 15:32 (jan)<\/b>Ignore previous note<\/p>

14\/12\/2018 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38393","activity_ticket_id":"39969","ticket_reference":"HDT41050","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Apt 6, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/18","activity_end":"2018-12-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47772","activity_notes":"Can you arrange for the below issues to be addressed please?Light in lounge, front of bathroom is not working. these lights are integrated, so we cannot swap the bulb.Also towel rail is not working, there is a red light blinking, and all switch are on, also fuse box is all right.","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 10:22 (sandra)<\/b>Need LED fitting with Driver Towel rail not sure. ALAN what is this?? See photo Have turned power off to stop it flashing<\/p>

04\/01\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38394","activity_ticket_id":"39949","ticket_reference":"HDT41030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Bancone Restaurant, 39 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/18","activity_end":"2018-12-13 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47773","activity_notes":"Please raise a work order for Reddan to attend to investigate leak currently happening at the Bancone restaurant. Dan the plumber aware.","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2018 12:13 (jan)<\/b>Re-booked for Friday, 14th Dec at 9am to further investigate<\/p>

13\/12\/2018 15:55 (sandra )<\/b>(Ticket Closed)<\/p>

17\/12\/2018 12:49 (jan)<\/b>Awaiting confirmation of access for Wed, 19th Dec at 10am<\/p>

17\/12\/2018 16:12 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2018 16:13 (jan)<\/b>Booked for Wed, 19th Dec at 10am<\/p>

07\/01\/2019 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38395","activity_ticket_id":"39957","ticket_reference":"HDT41038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pre-teanancy checks - 21st December ","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellignton Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/18","activity_end":"2018-12-21 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47774","activity_notes":"please raise a work order for Reddan to carry out ITC 21st Dec to start the repairs and complete any checksAlso - if they want any work from 27 - 29 Dec then they can go in to redecorate and complete repairs then?Otherwise can they go in from the 2nd Jan and do the works","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 11:42 (jan)<\/b>Email to book ITCs for 3rd or 4th Jan<\/p>

18\/12\/2018 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38396","activity_ticket_id":"39959","ticket_reference":"HDT41040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet door lock ","ticket_address_1":"1st floor Common Parts ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/18","activity_end":"2018-12-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47775","activity_notes":"The toilets door is not easy to open from inside the toilets.1st floor toilet common parts ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38397","activity_ticket_id":"39921","ticket_reference":"HDT41002","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light bulbs","ticket_address_1":"Flat 21, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/18","activity_end":"2018-12-13 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47776","activity_notes":"Please could you attend to the following today:- The bulbs are in both bathrooms, and the kitchen, the main bedroom and the hallway; check whole flat in case other light bulbs have gone out.Access: please use management keys; please knock in case tenant is home.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:31 (jan)<\/b>Email to tenant for access<\/p>

19\/12\/2018 13:54 (jan)<\/b>Email for access today<\/p>

08\/01\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38398","activity_ticket_id":"39918","ticket_reference":"HDT40999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Top floor flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/12\/18","activity_end":"2018-12-14 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47777","activity_notes":"Please raise a work order for Reddan to carry out the below works.- make good\/paint chipped ceiling board at the corner of the bathroom- a coat of paint to the 2 rooms- to remove a double bed , a cupboard and a table.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38399","activity_ticket_id":"39934","ticket_reference":"HDT41015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 3, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/18","activity_end":"2018-12-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47778","activity_notes":"Please raise a work order for Reddan appliance engineer to attend site.Tenant reported washing machine is leaking. Tenant confirmed access with management keys if no one is in. Arianna Leoni-Sceti George Teakle 11\/12\/2018 10:35 (jan)<\/b>Email to tenant for access Monday, 17th Dec between 12 and 4pm<\/p>

11\/12\/2018 11:33 (jan)<\/b>Booked for Monday, 17th Dec between 12 and 3.45pm with keys<\/p>

11\/12\/2018 12:10 (jan)<\/b>Rescheduled for Friday, 14th Dec between 12 and 3.45pm with keys<\/p>

19\/12\/2018 11:02 (sandra)<\/b>Price ListInvoiceDescriptionTypeEx. VATInc. VATPaidDate0DiagnosticD.C. 35.00 42.00No14 Dec 2018 0LabourL.C. 35.00 42.00No0Door SealP.C 49.95 59.94NoTotal 119.95 143.94 door seal replacement <\/p>

20\/12\/2018 13:09 (sandra)<\/b>new door seal <\/p>

20\/12\/2018 13:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38400","activity_ticket_id":"39932","ticket_reference":"HDT41013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 4, Cooper House, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/18","activity_end":"2018-12-14 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47779","activity_notes":"Received call from Chris Jones, Tennant at FLAT 4, 8 Shaftesbury Avenue, W1D 6NGWashing machine has broke. Screen coming up with error message E06. There is washing in the machine and unable to retrieve. Please liaise with tenant.christian sandven 11\/12\/2018 09:32 (jan)<\/b>Lilian advised this should be reopened<\/p>

11\/12\/2018 09:51 (jan)<\/b>Email for access Friday, 14th Dec between 12 and 4pm<\/p>

11\/12\/2018 10:23 (jan)<\/b>Booked in for Friday, 14th Dec between 12 and 3.45pm. Awaiting conf of access<\/p>

11\/12\/2018 10:49 (jan)<\/b>Access with keys but ring doorbell before entry<\/p>

18\/12\/2018 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38401","activity_ticket_id":"39764","ticket_reference":"HDT40845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.3, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/18","activity_end":"2018-12-14 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47780","activity_notes":"Please raise a work order for Reddan to attend to the below issues:1.The fridge is freezing the food to ice. It has always been temperamental, but wasn't an issue as I hardly cook but I'm hosting Christmas, so I really need it resolved. Could you ask someone to come and check why this is happening.2.The microwave display doesn't show the numbers correctly, so it doesn't show the time or programmes. It might need to be replaced.3.The video entry phone doesn't always display and never allows me to talk or hear the person on the doorstep. Could this be fixed please.Reddan, tenant is in for access this afternoon. Will you be able to arrange please.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2018 10:06 (jan)<\/b>RA booked for Tues pm,27th Nov<\/p>

28\/11\/2018 09:46 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 10:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 10:44 (sandra)<\/b>The Fridge\/freezer at Flat 2.30, 16A Rupert Street, London, Greater London, W1D 6DW has been tested. Our engineer found out that the Thermostat is faulty and has to be replaced. <\/p>

29\/11\/2018 10:47 (sandra)<\/b>microwave cannot be repaired so quote is being prepared to replace <\/p>

10\/12\/2018 12:39 (jan)<\/b>Email for access Fri, 14th Dec between 12 and 5pm<\/p>

10\/12\/2018 12:46 (jan)<\/b>Booked for Friday between 12 and 3.45pm. Access with keys<\/p>

11\/12\/2018 09:44 (sandra)<\/b>Part for fridge is being fitted by RA on Friday 14th <\/p>

19\/12\/2018 08:18 (sandra)<\/b>the thermostat was replaced on Friday but need to return as appliance is still not working <\/p>

19\/12\/2018 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38402","activity_ticket_id":"39973","ticket_reference":"HDT41054","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12604 - Flat 2, 137 Long Acre ","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/02\/19","activity_end":"2019-02-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47781","activity_notes":"Isolate water supply to existing faulty shower, break out and remove tiles to gain access to concealed shower unit, remove and dispose off.To supply and fit new concealed shower unit into place to match existing, commission and leave in full working order.To then supply and fit new tiles into place and sealLeave site clean and tidy ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2018 10:30 (sandra)<\/b>cannot match tiles and client does not have any details so a contrast tile will need to be ordered.<\/p>

09\/01\/2019 11:20 (jan)<\/b>Email for access Thurs, 10th Jan to check the sample tile is the correct one<\/p>

16\/01\/2019 14:49 (sandra)<\/b>pictures being taken by Dan to source correct shade of tile <\/p>

16\/01\/2019 15:24 (jan)<\/b>Email for access Thurs, 17th Jan to double check the tiles<\/p>

07\/02\/2019 09:59 (jan)<\/b>Email for access today to check the tiles<\/p>

07\/02\/2019 16:51 (jan)<\/b>Booked for Friday, 8th Feb between 12.15 and 1pm. Access via tenant<\/p>

13\/02\/2019 11:24 (jan)<\/b>Email to tenant for access Thurs, 14th Feb first thing<\/p>

13\/02\/2019 11:35 (jan)<\/b>Booked for Thurs, 14th Feb at 8am. With keys, knock before entry<\/p>

15\/02\/2019 09:53 (jan)<\/b>Email to tenant for access today<\/p>

18\/02\/2019 11:41 (jane)<\/b>(Placed On Hold) To confirm code of tiles <\/p>

25\/04\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38403","activity_ticket_id":"39966","ticket_reference":"HDT41047","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/18","activity_end":"2018-12-14 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47782","activity_notes":"Tenant reported:- the lower inside locker of the entrance door needs to be repaired- the handle of the door between the living room and the bedrooms needs to be repaired too- there's a terrible smell getting out of the shower in the en-suite bathroom (Ccing Lilian who knows we've already had that issue last summer and who went to our place with a technician)Reddan, can you arrange for Danny to investigate the smell in en-suite bathroom please. Please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:50 (sandra)<\/b>Repairs made to handle and lock.Danny to source new shower waste<\/p>

18\/12\/2018 11:12 (jan)<\/b>Email for access this week<\/p>

08\/01\/2019 14:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38404","activity_ticket_id":"39974","ticket_reference":"HDT41055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/12\/18","activity_end":"2018-12-21 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47783","activity_notes":"Please proceed as per below on the 21st December Bathroom 1) Shower screen is leaking. Missing part on bottom of door but it is very small. Would be quicker just to replace the screen. 2) Silicone around bath. Needs cleaning (Black mildew) or replacing 3) New shower head 4) Toilet flush needs either adjusting or replacing 5) Bath pop up waste. Needs either or adjusting but may need new ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:11 (jan)<\/b>Works booked for 21st Dec<\/p>

14\/12\/2018 11:51 (jan)<\/b>Email to client for access prior to 21st Dec to assess the shower screen etc<\/p>

14\/12\/2018 12:02 (jan)<\/b>Access requested for 17th Dec<\/p>

14\/12\/2018 13:38 (sandra)<\/b>Hey Angela its ok around 9am...About my moving will have to be in the 21st... I will be moving in the morning then my cleaner arrives around noon to clean it\/.. what about 3pm-4pm?<\/p>

08\/01\/2019 08:16 (sandra)<\/b>Decorating completed <\/p>

14\/01\/2019 13:39 (sandra)<\/b>flush valve ordered - DW<\/p>

16\/01\/2019 14:48 (sandra)<\/b>waiting on new button DW<\/p>

16\/01\/2019 15:10 (jan)<\/b>Email for access on Wednesday, 23rd Jan<\/p>

16\/01\/2019 15:35 (jan)<\/b>Booked for Wed, 23rd Jan to fit new flush valve. Flat is currently vacant<\/p>

22\/01\/2019 08:05 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 08:08 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>

25\/01\/2019 10:36 (sandra)<\/b>1 x smoke alarm in lounge area 1 x carbon monoxide alarm in lounge area Both new Both working ok<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38405","activity_ticket_id":"39974","ticket_reference":"HDT41055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/18","activity_end":"2018-12-21 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47784","activity_notes":"Please proceed as per below on the 21st December 8) Light and fan not working due to leak from flat above or roof. Bedroom\/kitchen open plan 10) 3 windows. Blinds all work but missing acorns. Middle blind has missing bit on bottom slat. try to replace one blind11) Window cash lock needs replacinh11) Wardrobe door hinge needs refixing or replacing 13) Extractor fan light needs replacing 14) Bulbs Need replacing under counter tenant to replace 15) Cracked plastic coverings on drawer and cupboard fronts. Can be glued but would still see crack. ok to glue? YES16) Kitchen cupboard end support is water damaged18) Broken threshold door bar at front door 19) Pressure gauge on boiler has been pushed inwards but is still visible.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:11 (jan)<\/b>Works booked for 21st Dec<\/p>

14\/12\/2018 11:51 (jan)<\/b>Email to client for access prior to 21st Dec to assess the shower screen etc<\/p>

14\/12\/2018 12:02 (jan)<\/b>Access requested for 17th Dec<\/p>

14\/12\/2018 13:38 (sandra)<\/b>Hey Angela its ok around 9am...About my moving will have to be in the 21st... I will be moving in the morning then my cleaner arrives around noon to clean it\/.. what about 3pm-4pm?<\/p>

08\/01\/2019 08:16 (sandra)<\/b>Decorating completed <\/p>

14\/01\/2019 13:39 (sandra)<\/b>flush valve ordered - DW<\/p>

16\/01\/2019 14:48 (sandra)<\/b>waiting on new button DW<\/p>

16\/01\/2019 15:10 (jan)<\/b>Email for access on Wednesday, 23rd Jan<\/p>

16\/01\/2019 15:35 (jan)<\/b>Booked for Wed, 23rd Jan to fit new flush valve. Flat is currently vacant<\/p>

22\/01\/2019 08:05 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 08:08 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>

25\/01\/2019 10:36 (sandra)<\/b>1 x smoke alarm in lounge area 1 x carbon monoxide alarm in lounge area Both new Both working ok<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38407","activity_ticket_id":"39975","ticket_reference":"HDT41056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 21st December ","ticket_address_1":"Flat 1, 10 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/12\/18","activity_end":"2018-12-24 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47786","activity_notes":"Please raise a work order for Reddan to carry out the ITC'S on the 24th December Am,Please confirm if this date is possible.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 12:54 (sandra)<\/b>JAMES TO CALL ON THE 21ST AS SOON AS TENANT HAS MOVED OUT AND WE CAN START THE CHECKS <\/p>

20\/12\/2018 14:45 (jan)<\/b>Email to client to find out when the new tenant will move in<\/p>

21\/12\/2018 10:40 (sandra)<\/b>1) Chip in hob. Needs replacing. Sharp edges 2) Missing sink stop 3) Loose tap handle 4) Extractor fan lights not working 5) Silicone around work top needs redoing 6) Fridge light not working 7) Silicone around floor edge needs redoing. 8) Windows need freeing. 1 x stuck PLEASE NOTE All windows rattle if window fasteners are not secure. The sash windows are possibly new and not correct thickness. Windows rattle when wind blows. 9) Cracks on walls in various places. Appear to have movement which will open up again in time. Bathroom 10) Door stop needs fitting correctly as door is difficult to close. 11) Water on floor in corner. Leak?? Slight water damage 12) Shower tray partially blocked. Potential leak to downstairs 13) Shower head needs descaling Bedroom 14) Blind needs refixing 15) Window stuck 16) Faulty hot water element. Overall it is a clean flat. Few marks and cracks on walls and requires filling and touching up<\/p>

02\/01\/2019 10:02 (sandra)<\/b>Hob needs replacing Faulty timer on hot water cylinder. Also when turning off switch spur the power is still live and the fuse on the board is incorrectly labelled. Bottom element still not working but this may be due to the timer deviceNEED ALAN TO ATTENDBedroom window very difficult to open and close. Needs removing and ease and adjusting.When window is open you can clearly see the weights. Missing timber on both sides which should cover these weights. Showed James these items<\/p>

10\/01\/2019 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38408","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"22\/01\/19","activity_end":"2019-01-22 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47787","activity_notes":"Cubicle tray repairs ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38409","activity_ticket_id":"39977","ticket_reference":"HDT41058","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No heating","ticket_address_1":"Flat 17, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/18","activity_end":"2018-12-14 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47788","activity_notes":"Tenant reported no heating.Access: use management keys.Please be advised; Mike is currently at the flat.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 13:28 (sandra )<\/b>(Ticket Closed)<\/p>

03\/01\/2019 14:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2019 14:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38410","activity_ticket_id":"39978","ticket_reference":"HDT41059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Quadrant Business Centre, Unit 22-27, ","ticket_address_2":"135 Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/19","activity_end":"2019-01-02 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47789","activity_notes":"Please carry out a gas safety check on the boiler in unit 22-27 QBC (located in GF gents toilet) after the correction works have been completed. Access can be provided at any time.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38411","activity_ticket_id":"39796","ticket_reference":"HDT40877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"30 Wellington St, 3rd Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"17\/12\/18","activity_end":"2018-12-17 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47790","activity_notes":"Please raise a work order for reddan to attend to the 3rd office at 30 Wellington Street to fin out the cause of the leak, there is a puddle on the floor near the loft hatch. Keys at Rupert court.","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:28 (sandra)<\/b>Booked 3\/12 <\/p>

12\/12\/2018 09:28 (sandra)<\/b>james is looking for the key as the locks have been changed <\/p>

18\/12\/2018 11:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38412","activity_ticket_id":"39979","ticket_reference":"HDT41060","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"blocked toilets ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5BL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/12\/18","activity_end":"2018-12-17 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47791","activity_notes":"blocked toilets and sewage","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2018 09:50 (sandra )<\/b>(Ticket Closed)<\/p>

17\/12\/2018 09:50 (sandra)<\/b>Dear Roy Hurley, We are pleased to advise our engineer(s) have now completed the planned\/requested callout. Our Call Reference : 103636 Site Address : The Punch Bowl 41 Farm Street MayfairSite Postcode : W1J 5RP Nature of problem originally logged : 16\/12\/18 - OOH Attend site to clear blocked WC's in the basement. Engineers notes regarding works carried out : arrived on site was shown to blocked ladies toilet used machinery to clear blockage tested throughly all free flowing c.o.b unknown Recommendations (if any) : would recomend for a cctv survey to be carried out. Note: if a recommendation has been noted, a formal quotation will be sent within 72 hours of callout. Please call : 0800-612-2179 should you have any questions regarding your call. <\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38413","activity_ticket_id":"39980","ticket_reference":"HDT41061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove decking to investigate leak ","ticket_address_1":"Flat 3","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/18","activity_end":"2018-12-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47792","activity_notes":"remove decking to investigate leaK ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 08:24 (sandra)<\/b>Have removed sections of decking as discussed, roof surface around pipework is in good condition and adequately sealed cannot see anything that would be responsible for water ingress into property, decking boards have been refitted and have been refitted reasonably but due to condition of boards (waterlogged\/weathered) they have suffered a couple of dents to edges which were unavoidable as pictured, boards would have to be replaced if unsatisfactory.<\/p>

18\/12\/2018 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38414","activity_ticket_id":"39980","ticket_reference":"HDT41061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove decking to investigate leak ","ticket_address_1":"Flat 3","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/12\/18","activity_end":"2018-12-17 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47793","activity_notes":"remove decking to investigate leaK ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 08:24 (sandra)<\/b>Have removed sections of decking as discussed, roof surface around pipework is in good condition and adequately sealed cannot see anything that would be responsible for water ingress into property, decking boards have been refitted and have been refitted reasonably but due to condition of boards (waterlogged\/weathered) they have suffered a couple of dents to edges which were unavoidable as pictured, boards would have to be replaced if unsatisfactory.<\/p>

18\/12\/2018 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38415","activity_ticket_id":"39981","ticket_reference":"HDT41062","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Apt 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/18","activity_end":"2018-12-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47794","activity_notes":"Please could someone attend urgently today.Tenant has no hot water; please call r: 07585303911 for access.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 13:28 (sandra)<\/b>returning thursday to open up chamber and treat with chemical <\/p>

03\/01\/2019 12:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38416","activity_ticket_id":"39982","ticket_reference":"HDT41063","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Alarm beeping","ticket_address_1":"61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/18","activity_end":"2018-12-17 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47795","activity_notes":"Not sure if other tenants have brought this to your attention yet butThere is an alarm beeping every 3 seconds that has been on for 48 hrs.Are you aware? Can we stop it manually? Pr does it need a technician? ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2018 11:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38417","activity_ticket_id":"39980","ticket_reference":"HDT41061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove decking to investigate leak ","ticket_address_1":"Flat 3","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/18","activity_end":"2018-12-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47796","activity_notes":"remove decking to investigate leaK ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 08:24 (sandra)<\/b>Have removed sections of decking as discussed, roof surface around pipework is in good condition and adequately sealed cannot see anything that would be responsible for water ingress into property, decking boards have been refitted and have been refitted reasonably but due to condition of boards (waterlogged\/weathered) they have suffered a couple of dents to edges which were unavoidable as pictured, boards would have to be replaced if unsatisfactory.<\/p>

18\/12\/2018 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38418","activity_ticket_id":"39983","ticket_reference":"HDT41064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12606 - Flat 5, 79 St Martins Lane ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/19","activity_end":"2019-02-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47797","activity_notes":"Replacement kitchen doors and jet wash to decking ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2018 15:20 (jan)<\/b>Email to tenant to carry our jet washing on Tues, 18th Dec<\/p>

18\/12\/2018 10:31 (jan)<\/b>No power or electrics on the roof<\/p>

19\/12\/2018 09:21 (sandra)<\/b>blind hooks needed and doors have been ordered<\/p>

09\/01\/2019 10:26 (jan)<\/b>Email for access today to replace kitchen doors<\/p>

14\/01\/2019 12:10 (sandra)<\/b>still waiting on access <\/p>

14\/01\/2019 12:50 (jan)<\/b>Booked for Wed, 16th Jan between 10am and 2pm. Access via cleaner<\/p>

14\/01\/2019 15:15 (jan)<\/b>Email to reschedule for Wednesday, 23rd Jan between 10am and 2pm<\/p>

14\/01\/2019 16:07 (jan)<\/b>Booked for 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

22\/01\/2019 13:31 (sandra)<\/b>replacing kitchen doors on 23rd but still in conversation over jet washing and where the electricity and water is going to be picked up from <\/p>

24\/01\/2019 08:32 (sandra)<\/b>1 cupboard door and blind pelmet has been fitted and two more cupboard doors have been ordered <\/p>

29\/01\/2019 14:50 (sandra)<\/b>more day works added to works order <\/p>

04\/02\/2019 09:55 (jane)<\/b>Replacement doors should be delivered Wednesday 6th Feb <\/p>

04\/02\/2019 14:37 (jan)<\/b>Replacement doors also booked for Wed, 6th Feb between 10am and 2pm<\/p>

07\/02\/2019 08:24 (sandra)<\/b>jet washing cannot be carried out as client has not gained any access for either electric or water to carry this out.<\/p>

07\/02\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 10:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2019 10:30 (sandra)<\/b>Hi Reddan, after you changed the kitchen cupboards covers on the dishwasher the door doesnt close properly, the cover jams on the cupboard next to it and I think it has unhinged. Can you arrange to have it fixed this Wednesday- there will be access between 10-13<\/p>

20\/02\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>

20\/02\/2019 14:56 (sandra)<\/b>dishwasher door needs to be replaced. jh to quote<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38419","activity_ticket_id":"39983","ticket_reference":"HDT41064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12606 - Flat 5, 79 St Martins Lane ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/12\/18","activity_end":"2018-12-18 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47798","activity_notes":"Replacement kitchen doors and jet wash to decking ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2018 15:20 (jan)<\/b>Email to tenant to carry our jet washing on Tues, 18th Dec<\/p>

18\/12\/2018 10:31 (jan)<\/b>No power or electrics on the roof<\/p>

19\/12\/2018 09:21 (sandra)<\/b>blind hooks needed and doors have been ordered<\/p>

09\/01\/2019 10:26 (jan)<\/b>Email for access today to replace kitchen doors<\/p>

14\/01\/2019 12:10 (sandra)<\/b>still waiting on access <\/p>

14\/01\/2019 12:50 (jan)<\/b>Booked for Wed, 16th Jan between 10am and 2pm. Access via cleaner<\/p>

14\/01\/2019 15:15 (jan)<\/b>Email to reschedule for Wednesday, 23rd Jan between 10am and 2pm<\/p>

14\/01\/2019 16:07 (jan)<\/b>Booked for 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

22\/01\/2019 13:31 (sandra)<\/b>replacing kitchen doors on 23rd but still in conversation over jet washing and where the electricity and water is going to be picked up from <\/p>

24\/01\/2019 08:32 (sandra)<\/b>1 cupboard door and blind pelmet has been fitted and two more cupboard doors have been ordered <\/p>

29\/01\/2019 14:50 (sandra)<\/b>more day works added to works order <\/p>

04\/02\/2019 09:55 (jane)<\/b>Replacement doors should be delivered Wednesday 6th Feb <\/p>

04\/02\/2019 14:37 (jan)<\/b>Replacement doors also booked for Wed, 6th Feb between 10am and 2pm<\/p>

07\/02\/2019 08:24 (sandra)<\/b>jet washing cannot be carried out as client has not gained any access for either electric or water to carry this out.<\/p>

07\/02\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 10:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2019 10:30 (sandra)<\/b>Hi Reddan, after you changed the kitchen cupboards covers on the dishwasher the door doesnt close properly, the cover jams on the cupboard next to it and I think it has unhinged. Can you arrange to have it fixed this Wednesday- there will be access between 10-13<\/p>

20\/02\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>

20\/02\/2019 14:56 (sandra)<\/b>dishwasher door needs to be replaced. jh to quote<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38420","activity_ticket_id":"39984","ticket_reference":"HDT41065","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Dyson Hand Dryer","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/18","activity_end":"2018-12-20 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47799","activity_notes":"Dyson Hand Dryer - service\/cleanAlan if ok, please can you schedule this job? ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2018 12:58 (jan)<\/b>Booked for Thursday, 20th Dec<\/p>

20\/12\/2018 08:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38421","activity_ticket_id":"39985","ticket_reference":"HDT41066","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12546 - 7a Langley Street","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/18","activity_end":"2018-12-17 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47800","activity_notes":"Supply and install 16A 230v commando plug point in lobby by stairs as agreed on site Cables to be run through basement using existing cable tray to run cable on to basement distribution board ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 10:47 (sandra)<\/b>Starting 9th <\/p>

11\/01\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38422","activity_ticket_id":"39342","ticket_reference":"HDT40423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/12\/18","activity_end":"2018-12-18 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47801","activity_notes":"- fix extract in bathroom - affix blind hooks - repair blind in lounge - check leak is not active in lounge and redecorate if tenant wishesThis tenant has a new baby - so we need to arrange a time to do the works that fits with this - but checking that the leak is historic is to be done sooner rather than later and blind hooks are also urgent. Access to be arranged via insub1006@googlemail.com and hyeju.park1004@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2018 14:25 (jan)<\/b>Email for access Tues or Wed, 23rd\/24th<\/p>

22\/10\/2018 16:20 (jan)<\/b>Awaiting tenant's confirmation of access once the baby is better<\/p>

30\/10\/2018 14:39 (jan)<\/b>Email to tenant for access next week<\/p>

31\/10\/2018 09:12 (jan)<\/b>Booked for Monday, 5th Nov at 11.30am<\/p>

05\/11\/2018 11:16 (jan)<\/b>Email to tenant to reschedule for around 12.30\/1pm today<\/p>

06\/11\/2018 08:53 (sandra)<\/b>Attended And fitted blind hooks to all windows,The bathroom extractor, decoration and ceiling lamp ,we have been asked to rectify once the tenant has moved out (within two months).Replacement blind on order,which will need to be booked in with the tenant.<\/p>

11\/12\/2018 12:36 (jan)<\/b>Email for access Tues, 18th Dec to fit the blinds<\/p>

17\/12\/2018 14:39 (jan)<\/b>Email for access on Tues, 18th Dec<\/p>

19\/12\/2018 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

19\/12\/2018 08:24 (sandra)<\/b>blind fitted <\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38423","activity_ticket_id":"39986","ticket_reference":"HDT41067","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine door","ticket_address_1":"Flat 2, 34a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/12\/18","activity_end":"2018-12-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47802","activity_notes":"please can you arrange to attend site 34a Rupert Street, Flat 2 Mary 07786257767 please can you arrange to check out the washing machine as Mary cannot open the door and the machine is still filled with water","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2018 15:53 (jan)<\/b>Mary to phone back to confirm Wed pm, 19th Dec<\/p>

18\/12\/2018 16:08 (jan)<\/b>Email to RA for a revised date as the tenant hasn't come back<\/p>

18\/12\/2018 16:30 (jan)<\/b>Booked for Friday, 21st Dec between 12 and 6pm. Mary to provide access, phone her when engineer on their way<\/p>

04\/01\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38424","activity_ticket_id":"39987","ticket_reference":"HDT41068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove all items","ticket_address_1":"Flat 3.2, 16A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/18","activity_end":"2018-12-17 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47803","activity_notes":"Please assign a works order to Redden for the following: Remove all items discarded within property which is vacant","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 13:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38425","activity_ticket_id":"39987","ticket_reference":"HDT41068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove all items","ticket_address_1":"Flat 3.2, 16A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/12\/18","activity_end":"2018-12-17 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47804","activity_notes":"Please assign a works order to Redden for the following: Remove all items discarded within property which is vacant","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 13:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38426","activity_ticket_id":"39988","ticket_reference":"HDT41069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test","ticket_address_1":"25 Catherine St (Common parts)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"17\/12\/18","activity_end":"2018-12-17 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47805","activity_notes":"Can you confirm if you have carried out a recent fixed wiring report for this property, if not can you arrange to have this done as soon as possible please?","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 15:39 (sandra)<\/b>booked for 2nd January <\/p>

09\/01\/2019 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38427","activity_ticket_id":"39621","ticket_reference":"HDT40702","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blown light","ticket_address_1":"1-2 Leicester St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/18","activity_end":"2018-12-17 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47806","activity_notes":"Please assign a works order for the following:light not working, located on 1st floor entrance to suites ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2018 14:18 (sandra)<\/b>Booked for Wednesday <\/p>

17\/12\/2018 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38428","activity_ticket_id":"39989","ticket_reference":"HDT41070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge","ticket_address_1":"Flat 2.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/12\/18","activity_end":"2018-12-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47807","activity_notes":"The tenant has reported the fridge is freezing the food now, can the engineer return please ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 09:45 (jan)<\/b>Email to tenant for access Wed, 19th Dec between 12 and 4pm<\/p>

18\/12\/2018 10:33 (jan)<\/b>Booked for Wed, 19th Dec between 12 and 4pm with keys<\/p>

21\/12\/2018 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38429","activity_ticket_id":"39949","ticket_reference":"HDT41030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Bancone Restaurant, 39 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/12\/18","activity_end":"2018-12-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47808","activity_notes":"Please raise a work order for Reddan to attend to investigate leak currently happening at the Bancone restaurant. Dan the plumber aware.","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2018 12:13 (jan)<\/b>Re-booked for Friday, 14th Dec at 9am to further investigate<\/p>

13\/12\/2018 15:55 (sandra )<\/b>(Ticket Closed)<\/p>

17\/12\/2018 12:49 (jan)<\/b>Awaiting confirmation of access for Wed, 19th Dec at 10am<\/p>

17\/12\/2018 16:12 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2018 16:13 (jan)<\/b>Booked for Wed, 19th Dec at 10am<\/p>

07\/01\/2019 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38430","activity_ticket_id":"39990","ticket_reference":"HDT41071","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/18","activity_end":"2018-12-18 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47809","activity_notes":"leak ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 08:37 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2018 08:40 (sandra)<\/b>gave access, investiated flood but couldnt find cause. Cresco are attending in the morning for further investiation. Cylinder on one door has to be replaced <\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38431","activity_ticket_id":"39991","ticket_reference":"HDT41072","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/12\/18","activity_end":"2018-12-18 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47810","activity_notes":"intercom is not opening the main door ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38432","activity_ticket_id":"39992","ticket_reference":"HDT41073","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12608 - Flat 2, 27 Slingsby Place ","ticket_address_1":"Flat 2, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/01\/19","activity_end":"2019-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47811","activity_notes":"Replacement washer dryer ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 09:37 (jan)<\/b>Email for access Friday, 7th Dec<\/p>

03\/01\/2019 15:51 (jan)<\/b>Cancelled for 4th Jan as no confirmation of access received. To reschedule for w\/c 7th Jan<\/p>

08\/01\/2019 09:21 (jan)<\/b>Booked for 9th Jan between 10am and 2pm with keys<\/p>

09\/01\/2019 12:12 (jan)<\/b>Email for access Thurs or Friday to take a look at the slight leak from boiler<\/p>

17\/01\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38433","activity_ticket_id":"39993","ticket_reference":"HDT41074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"change cylinder in thumb screw ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/18","activity_end":"2018-12-18 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47812","activity_notes":"change cylinder in thumb screw ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 15:38 (sandra)<\/b>James to notify when works have been completed <\/p>

21\/12\/2018 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38434","activity_ticket_id":"39994","ticket_reference":"HDT41075","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 2, 58A Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/12\/18","activity_end":"2018-12-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47813","activity_notes":"Please attend site as I received a call from Greg a tenant in 58a Shaftsbury who is having problems with his wshinging machine, he described how it goes through the cycles fine but it is having trouble draining","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 11:46 (jan)<\/b>Email for access Thurs, 20th Dec between 12 and 6pm<\/p>

18\/12\/2018 12:46 (jan)<\/b>Booked for Thurs, 20th Dec with keys<\/p>

20\/12\/2018 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38435","activity_ticket_id":"39475","ticket_reference":"HDT40556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 27th NOVEMBER","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/19","activity_end":"2019-01-04 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47814","activity_notes":"Please raise a work order for Reddan for the ITC's to be carried out for the 27th November - then we need to repaint as necessary (definitely the bathroom) install blind hooks etc ,This needs to be completed by the 28th Nov please","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 11:16 (jan)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 11:18 (jan)<\/b>Booked for Friday, 30th Nov at 9am<\/p>

30\/11\/2018 09:54 (sandra)<\/b>We can't do anything as yet but I had a good look around. Please forward onto Angela and James The worse thing that is needed is a full redec following a leak but walls and Windows are pretty bad as well. Bathroom 1) Shower screen is leaking. Missing part on bottom of door but it is very small. Would be quicker just to replace the screen. 2) Silicone around bath. Needs cleaning (Black mildew) or replacing 3) New shower head 4) Toilet flush needs either adjusting or replacing 5) Bath pop up waste. Needs either or adjusting but may need new 7) HAIRLINE CRACKS IN HAND BASIN. I thought it was hair but I felt no sharp edges.8) Light and fan not working due to leak from flat above or roof. 9) Cracked floor time between bath and toilet Bedroom\/kitchen open plan 10) 3 windows. Blinds all work but missing acorns. Middle blind has missing bit on bottom slat. This can not be replaced 11) Window cash lock needs replacinh11) Wardrobe door hinge needs refixing or replacing 13) Extractor fan light needs replacing 14) Bulbs Need replacing under counter 15) Cracked plastic coverings on drawer and cupboard fronts. Can be glued but would still see crack.16) Kitchen cupboard end support is water damaged17) Floor has a lot of scuff marks. Not sure if these can be cleaned 18) Broken threshold door bar at front door 19) Pressure gauge on boiler has been pushed inwards but is still visible.ALL THE ABOVE WAS VISIBLE. LOTS OF FURNITURE IS STILL IN PLACE SO NOT ABLE TO HAVE A GOOD LOOK AROUND THE FLAT<\/p>

03\/12\/2018 13:59 (sandra)<\/b>TENANT STILL IN SITU AWAITING FURTHER ADVICE FROM CLIENT <\/p>

11\/12\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2018 15:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2018 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38436","activity_ticket_id":"39475","ticket_reference":"HDT40556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks 27th NOVEMBER","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/12\/18","activity_end":"2018-12-18 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47815","activity_notes":"Please raise a work order for Reddan for the ITC's to be carried out for the 27th November - then we need to repaint as necessary (definitely the bathroom) install blind hooks etc ,This needs to be completed by the 28th Nov please","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 10:30 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2018 11:16 (jan)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2018 11:18 (jan)<\/b>Booked for Friday, 30th Nov at 9am<\/p>

30\/11\/2018 09:54 (sandra)<\/b>We can't do anything as yet but I had a good look around. Please forward onto Angela and James The worse thing that is needed is a full redec following a leak but walls and Windows are pretty bad as well. Bathroom 1) Shower screen is leaking. Missing part on bottom of door but it is very small. Would be quicker just to replace the screen. 2) Silicone around bath. Needs cleaning (Black mildew) or replacing 3) New shower head 4) Toilet flush needs either adjusting or replacing 5) Bath pop up waste. Needs either or adjusting but may need new 7) HAIRLINE CRACKS IN HAND BASIN. I thought it was hair but I felt no sharp edges.8) Light and fan not working due to leak from flat above or roof. 9) Cracked floor time between bath and toilet Bedroom\/kitchen open plan 10) 3 windows. Blinds all work but missing acorns. Middle blind has missing bit on bottom slat. This can not be replaced 11) Window cash lock needs replacinh11) Wardrobe door hinge needs refixing or replacing 13) Extractor fan light needs replacing 14) Bulbs Need replacing under counter 15) Cracked plastic coverings on drawer and cupboard fronts. Can be glued but would still see crack.16) Kitchen cupboard end support is water damaged17) Floor has a lot of scuff marks. Not sure if these can be cleaned 18) Broken threshold door bar at front door 19) Pressure gauge on boiler has been pushed inwards but is still visible.ALL THE ABOVE WAS VISIBLE. LOTS OF FURNITURE IS STILL IN PLACE SO NOT ABLE TO HAVE A GOOD LOOK AROUND THE FLAT<\/p>

03\/12\/2018 13:59 (sandra)<\/b>TENANT STILL IN SITU AWAITING FURTHER ADVICE FROM CLIENT <\/p>

11\/12\/2018 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2018 15:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2018 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38437","activity_ticket_id":"39995","ticket_reference":"HDT41076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12531 - Flat 6, 32 Wellington Street - Repairs to blinds only and to clean blinds (additional)","ticket_address_1":"Flat 6, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/12\/18","activity_end":"2018-12-18 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47816","activity_notes":"Repair or replacement of electronic blinds ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 13:26 (jane)<\/b>Company have today attended site and removed the blinds, they will be returning them on Friday 25\/01<\/p>

29\/01\/2019 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38438","activity_ticket_id":"39960","ticket_reference":"HDT41041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"smoke alarm and door bell","ticket_address_1":"Flat 4","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"18\/12\/18","activity_end":"2018-12-18 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47817","activity_notes":"Please could replace the smoke alarm on the first floor (smoke alarm 4141) currently it is bleeping.Please replace batteries on the door bell.Please arrange access with tenantmichael parrott ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38439","activity_ticket_id":"39996","ticket_reference":"HDT41077","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"Mouldy wall","ticket_address_1":"Thomas & Thomas Partners","ticket_address_2":"38a Monmouth St","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/12\/18","activity_end":"2018-12-18 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47818","activity_notes":"Could I arrange for someone to come and have a look at a mouldy wall that we have here please? It comes after a leak from our old boiler which you have now replaced. The mould is quite bad. ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 09:22 (sandra)<\/b>booked for today <\/p>

08\/01\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38440","activity_ticket_id":"39921","ticket_reference":"HDT41002","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light bulbs","ticket_address_1":"Flat 21, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/18","activity_end":"2018-12-18 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47819","activity_notes":"Please could you attend to the following today:- The bulbs are in both bathrooms, and the kitchen, the main bedroom and the hallway; check whole flat in case other light bulbs have gone out.Access: please use management keys; please knock in case tenant is home.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2018 10:31 (jan)<\/b>Email to tenant for access<\/p>

19\/12\/2018 13:54 (jan)<\/b>Email for access today<\/p>

08\/01\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38441","activity_ticket_id":"39974","ticket_reference":"HDT41055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/18","activity_end":"2018-12-18 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47820","activity_notes":"please raise a work order for Reddan to carry out ITC 21st Dec to start the repairs and complete any checksAlso - if they want any work from 27 - 29 Dec then they can go in to redecorate and complete repairs then?Otherwise can they go in from the 2nd Jan and do the worksPlease proceed as per below on the 21st December Bathroom 1) Shower screen is leaking. Missing part on bottom of door but it is very small. Would be quicker just to replace the screen. 2) Silicone around bath. Needs cleaning (Black mildew) or replacing 3) New shower head 4) Toilet flush needs either adjusting or replacing 5) Bath pop up waste. Needs either or adjusting but may need new 7) HAIRLINE CRACKS IN HAND BASIN. I thought it was hair but I felt no sharp edges LEAVE.8) Light and fan not working due to leak from flat above or roof. 9) Cracked floor tile between bath and toilet LEAVE Bedroom\/kitchen open plan 10) 3 windows. Blinds all work but missing acorns. Middle blind has missing bit on bottom slat. try to replace one blind11) Window cash lock needs replacinh11) Wardrobe door hinge needs refixing or replacing 13) Extractor fan light needs replacing 14) Bulbs Need replacing under counter tenant to replace 15) Cracked plastic coverings on drawer and cupboard fronts. Can be glued but would still see crack. ok to glue? YES16) Kitchen cupboard end support is water damaged17) Floor has a lot of scuff marks. Not sure if these can be cleaned CAN YOU GET A QUOTE.18) Broken threshold door bar at front door 19) Pressure gauge on boiler has been pushed inwards but is still visible.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:11 (jan)<\/b>Works booked for 21st Dec<\/p>

14\/12\/2018 11:51 (jan)<\/b>Email to client for access prior to 21st Dec to assess the shower screen etc<\/p>

14\/12\/2018 12:02 (jan)<\/b>Access requested for 17th Dec<\/p>

14\/12\/2018 13:38 (sandra)<\/b>Hey Angela its ok around 9am...About my moving will have to be in the 21st... I will be moving in the morning then my cleaner arrives around noon to clean it\/.. what about 3pm-4pm?<\/p>

08\/01\/2019 08:16 (sandra)<\/b>Decorating completed <\/p>

14\/01\/2019 13:39 (sandra)<\/b>flush valve ordered - DW<\/p>

16\/01\/2019 14:48 (sandra)<\/b>waiting on new button DW<\/p>

16\/01\/2019 15:10 (jan)<\/b>Email for access on Wednesday, 23rd Jan<\/p>

16\/01\/2019 15:35 (jan)<\/b>Booked for Wed, 23rd Jan to fit new flush valve. Flat is currently vacant<\/p>

22\/01\/2019 08:05 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 08:08 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>

25\/01\/2019 10:36 (sandra)<\/b>1 x smoke alarm in lounge area 1 x carbon monoxide alarm in lounge area Both new Both working ok<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38442","activity_ticket_id":"39974","ticket_reference":"HDT41055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/12\/18","activity_end":"2018-12-26 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47821","activity_notes":"Replace flush valve","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:11 (jan)<\/b>Works booked for 21st Dec<\/p>

14\/12\/2018 11:51 (jan)<\/b>Email to client for access prior to 21st Dec to assess the shower screen etc<\/p>

14\/12\/2018 12:02 (jan)<\/b>Access requested for 17th Dec<\/p>

14\/12\/2018 13:38 (sandra)<\/b>Hey Angela its ok around 9am...About my moving will have to be in the 21st... I will be moving in the morning then my cleaner arrives around noon to clean it\/.. what about 3pm-4pm?<\/p>

08\/01\/2019 08:16 (sandra)<\/b>Decorating completed <\/p>

14\/01\/2019 13:39 (sandra)<\/b>flush valve ordered - DW<\/p>

16\/01\/2019 14:48 (sandra)<\/b>waiting on new button DW<\/p>

16\/01\/2019 15:10 (jan)<\/b>Email for access on Wednesday, 23rd Jan<\/p>

16\/01\/2019 15:35 (jan)<\/b>Booked for Wed, 23rd Jan to fit new flush valve. Flat is currently vacant<\/p>

22\/01\/2019 08:05 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 08:08 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>

25\/01\/2019 10:36 (sandra)<\/b>1 x smoke alarm in lounge area 1 x carbon monoxide alarm in lounge area Both new Both working ok<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38443","activity_ticket_id":"39974","ticket_reference":"HDT41055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/12\/18","activity_end":"2018-12-18 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47822","activity_notes":"Decoration of flat following ITCs","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 11:11 (jan)<\/b>Works booked for 21st Dec<\/p>

14\/12\/2018 11:51 (jan)<\/b>Email to client for access prior to 21st Dec to assess the shower screen etc<\/p>

14\/12\/2018 12:02 (jan)<\/b>Access requested for 17th Dec<\/p>

14\/12\/2018 13:38 (sandra)<\/b>Hey Angela its ok around 9am...About my moving will have to be in the 21st... I will be moving in the morning then my cleaner arrives around noon to clean it\/.. what about 3pm-4pm?<\/p>

08\/01\/2019 08:16 (sandra)<\/b>Decorating completed <\/p>

14\/01\/2019 13:39 (sandra)<\/b>flush valve ordered - DW<\/p>

16\/01\/2019 14:48 (sandra)<\/b>waiting on new button DW<\/p>

16\/01\/2019 15:10 (jan)<\/b>Email for access on Wednesday, 23rd Jan<\/p>

16\/01\/2019 15:35 (jan)<\/b>Booked for Wed, 23rd Jan to fit new flush valve. Flat is currently vacant<\/p>

22\/01\/2019 08:05 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 08:08 (sandra)<\/b>Collected replacement parts, dismantled pan and cistern, replaced parts, reassembled and tested.<\/p>

22\/01\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>

25\/01\/2019 10:36 (sandra)<\/b>1 x smoke alarm in lounge area 1 x carbon monoxide alarm in lounge area Both new Both working ok<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38444","activity_ticket_id":"39997","ticket_reference":"HDT41078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Lima Restaurants, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/12\/18","activity_end":"2018-12-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47823","activity_notes":"Please raise a work order for Reddan to attend to this leak urgently and investigate if this is coming from the apartments above so that Clarendon can arrange access.","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 16:44 (jan)<\/b>Booked for Wednesday between 10am and 12pm<\/p>

20\/12\/2018 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38445","activity_ticket_id":"39998","ticket_reference":"HDT41079","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak ","ticket_address_1":"40\/41 Wimpole St Garage","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/12\/18","activity_end":"2018-12-19 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47824","activity_notes":"The water filter pipe from the garden to the drain is now leaking badly and subsequently flooding parts of the garage, could we have a call out to check this out as it will need sealing asap?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 10:37 (sandra)<\/b>New 2" compression fitting to be fitted in new year<\/p>

07\/01\/2019 08:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38446","activity_ticket_id":"39996","ticket_reference":"HDT41077","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"Mouldy wall","ticket_address_1":"Thomas & Thomas Partners","ticket_address_2":"38a Monmouth St","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/12\/18","activity_end":"2018-12-19 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47825","activity_notes":"Could I arrange for someone to come and have a look at a mouldy wall that we have here please? It comes after a leak from our old boiler which you have now replaced. The mould is quite bad. ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 09:22 (sandra)<\/b>booked for today <\/p>

08\/01\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38447","activity_ticket_id":"39999","ticket_reference":"HDT41080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 2 & 3 ","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/01\/19","activity_end":"2019-01-09 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47826","activity_notes":"Please can you arrange for Dan to place the absorbent pads we discussed for the xmas period so that we can check after xmas to see if the leak has stopped\/Dan is aware we just need to know when you need access to do this so we can confirm access.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 14:32 (jan)<\/b>Booked for Friday, 21st with keys but knock before entry<\/p>

08\/01\/2019 11:02 (jan)<\/b>Booked for 9th Jan with keys<\/p>

09\/01\/2019 09:00 (sandra)<\/b>Ordered parts - Travis<\/p>

10\/01\/2019 09:15 (sandra)<\/b>Supplied and fitted new kitchen tap, removed boxing removed and disposed of gel pads and replaced.I would estimate that over Christmas period that approx a pint or more of water has been absorbed by pads.<\/p>

15\/01\/2019 10:55 (sandra)<\/b>booked 15th <\/p>

15\/01\/2019 12:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38448","activity_ticket_id":"40000","ticket_reference":"HDT41081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"kitchen cupboard doors","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/12\/18","activity_end":"2018-12-19 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47827","activity_notes":"Please raise a work order for Reddan to attend to carry out repairs to the kitchen cupboard doors where the finishes have come loose.Please confirm when someone can attend to carry out the works.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 15:37 (sandra)<\/b>awaiting access <\/p>

20\/12\/2018 15:10 (jan)<\/b>Email to tenant for access<\/p>

08\/01\/2019 10:04 (jan)<\/b>Email for access today to take measurements for replacement doors<\/p>

08\/01\/2019 11:19 (jan)<\/b>Access this afternoon via tenant<\/p>

08\/01\/2019 15:24 (sandra)<\/b>Attended and found x1 door with the plastic covering blown and damaged, dimensions for a replacement be are :- Length 895mm and,Width 595mm,In gloss white.Time 1hr,Materials none as yet,Parking 7.50Photos attached.<\/p>

08\/01\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2019 15:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2019 15:47 (jane)<\/b>New kitchen door on order, 5-7 working days delivery <\/p>

18\/01\/2019 12:13 (sandra)<\/b>to be booked w\/c 21st<\/p>

18\/01\/2019 12:30 (jan)<\/b>Email for access Thursday am, 24th Jan<\/p>

18\/01\/2019 15:34 (jan)<\/b>Email to client to fit new door on Monday, 21st Jan<\/p>

18\/01\/2019 16:10 (jan)<\/b>Booked for Monday am, 21st Jan with keys<\/p>

24\/01\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38449","activity_ticket_id":"40001","ticket_reference":"HDT41082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Towel Rail","ticket_address_1":"Apt 4, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/18","activity_end":"2018-12-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47828","activity_notes":"Please raise a work order for Reddan to attend to repair the the Towel Rail in the apartment of 25 Garrick, please confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 13:41 (jan)<\/b>Email for access Friday am, 21st Dec<\/p>

21\/12\/2018 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38450","activity_ticket_id":"40002","ticket_reference":"HDT41083","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Smoke alarm","ticket_address_1":"Maybury Court (outside Flat 11 Maybury Court)","ticket_address_2":"Marylebone St","ticket_town":"London","ticket_county":"","ticket_postcode":"W1G 8JE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/18","activity_end":"2018-12-19 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47829","activity_notes":"Please can you I book and operative to attend the above property to replace the fire alarm.The porter has the alarm that has fallen off.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38452","activity_ticket_id":"40003","ticket_reference":"HDT41084","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Shower issue","ticket_address_1":"Top Floor Flat, 111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/12\/18","activity_end":"2018-12-19 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47831","activity_notes":"The lessee on the top floor flat has a problem with the shower it is either hot or cold (no in-between).The pump is working as it should be it looks like there is an issue with the thermostatic mixer which is located behind the control unit and the tiling, from the image attached it appears that this could have been changed before as there is a different colour tile ? There is no markings on the shower it could be difficult to identify which thermostatic mixer it is. Are you able to attend please if you can advise asap?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 10:45 (sandra)<\/b>part cannot be sourced and new shower and tiles will need to be replaced. <\/p>

07\/01\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38453","activity_ticket_id":"40004","ticket_reference":"HDT41085","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Porters Office, 40\/41 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/12\/18","activity_end":"2018-12-20 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47832","activity_notes":"Can we have a call out to the above as there is a small leak constantly dripping into the porters office. Our boiler contractor has asked Reddans to attend to trace and access please?Can you let me know if you can attend?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 10:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38455","activity_ticket_id":"40005","ticket_reference":"HDT41086","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12607 - 14 The Priory, Surrey, KT6 4PX","ticket_address_1":"14 The Priory","ticket_address_2":"","ticket_town":"Surrey","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/01\/19","activity_end":"2019-01-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47834","activity_notes":"Replacement electric oven","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 15:20 (jan)<\/b>Email for access on Friday, 28th Dec between 12 and 6pm<\/p>

04\/01\/2019 10:17 (jan)<\/b>Email for access before 2pm today<\/p>

04\/01\/2019 11:20 (sandra)<\/b>Please feel free to contact them directly on the e-mail below in case I'm out and don't manage to get back to you in time.mcbride.karl@googlemail.com<\/p>

07\/01\/2019 13:03 (sandra)<\/b>Tenant home booked 14th Jan 12 - 6pm<\/p>

17\/01\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38456","activity_ticket_id":"40006","ticket_reference":"HDT41087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 5, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/12\/18","activity_end":"2018-12-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47835","activity_notes":"Issue with the washing machine the drier does not work anymore. Machine starts correctly and then the washing machine fills with water but does not unfill. It remained all night like this, had to manually empty with pans.","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 11:19 (jan)<\/b>Email to tenant for access Friday, 28th Dec<\/p>

20\/12\/2018 12:29 (jan)<\/b>Booked for Friday, 28th Dec between 2 and 4pm<\/p>

02\/01\/2019 10:50 (sandra)<\/b>I was with the engineer for this one on Friday. He removed rubber from the pump and this rubber was ripped from the door seal. Also there is a lot of movement in the drum. The machine can be used but you may need to replace the machine. Definitely a new door seal is required. We are waiting for the report to come through from the appliance engineer. <\/p>

03\/01\/2019 10:35 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2019 11:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38457","activity_ticket_id":"40007","ticket_reference":"HDT41088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sink issue","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/18","activity_end":"2018-12-21 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47836","activity_notes":"Please raise a work order for Reddan to attend flat 5 25 Garrick to take a look at issue with Sink.","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38458","activity_ticket_id":"40008","ticket_reference":"HDT41089","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12614 - Flat 4, 3 Mercer Street ","ticket_address_1":"Flat 4, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/18","activity_end":"2018-12-21 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47837","activity_notes":"To carefully remove existing washer\/dryer and dispose of correctly.To then supply and install new free standing Hotpoint washer\/dryer, commission on completion and leavein full working order","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 12:01 (jan)<\/b>Access requested for Fri, 21st Dec<\/p>

21\/12\/2018 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38459","activity_ticket_id":"39994","ticket_reference":"HDT41075","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 2, 58A Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"20\/12\/18","activity_end":"2018-12-20 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47838","activity_notes":"Please attend site as I received a call from Greg a tenant in 58a Shaftsbury who is having problems with his wshinging machine, he described how it goes through the cycles fine but it is having trouble draining","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2018 11:46 (jan)<\/b>Email for access Thurs, 20th Dec between 12 and 6pm<\/p>

18\/12\/2018 12:46 (jan)<\/b>Booked for Thurs, 20th Dec with keys<\/p>

20\/12\/2018 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38460","activity_ticket_id":"40009","ticket_reference":"HDT41090","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water","ticket_address_1":"Flat 4, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/18","activity_end":"2018-12-20 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47839","activity_notes":"The above apartment has no hot water. Only one element is working, the top element is not heating. Can you please arrange to attend to this today as a matter of urgency","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 12:24 (jan)<\/b>Awaiting confirmation of access<\/p>

21\/12\/2018 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38461","activity_ticket_id":"40006","ticket_reference":"HDT41087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 5, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/18","activity_end":"2018-12-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47840","activity_notes":"Issue with the washing machine the drier does not work anymore. Machine starts correctly and then the washing machine fills with water but does not unfill. It remained all night like this, had to manually empty with pans.","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 11:19 (jan)<\/b>Email to tenant for access Friday, 28th Dec<\/p>

20\/12\/2018 12:29 (jan)<\/b>Booked for Friday, 28th Dec between 2 and 4pm<\/p>

02\/01\/2019 10:50 (sandra)<\/b>I was with the engineer for this one on Friday. He removed rubber from the pump and this rubber was ripped from the door seal. Also there is a lot of movement in the drum. The machine can be used but you may need to replace the machine. Definitely a new door seal is required. We are waiting for the report to come through from the appliance engineer. <\/p>

03\/01\/2019 10:35 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2019 11:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38462","activity_ticket_id":"40008","ticket_reference":"HDT41089","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12614 - Flat 4, 3 Mercer Street ","ticket_address_1":"Flat 4, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/18","activity_end":"2018-12-21 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47841","activity_notes":"To carefully remove existing washer\/dryer and dispose of correctly.To then supply and install new free standing Hotpoint washer\/dryer, commission on completion and leavein full working order","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 12:01 (jan)<\/b>Access requested for Fri, 21st Dec<\/p>

21\/12\/2018 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38463","activity_ticket_id":"40010","ticket_reference":"HDT41091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12609 - Flat 3, 36-40 Rupert Street ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/12\/18","activity_end":"2018-12-20 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47842","activity_notes":"Replacement door seal to washing machine ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 11:15 (sandra)<\/b>booked for Monday 10 - 2pm. access to be confirmed <\/p>

03\/01\/2019 14:03 (sandra)<\/b>enter with keys <\/p>

07\/01\/2019 09:53 (sandra)<\/b>cant get hold of tenant and have emailed the client for assistance with this <\/p>

08\/01\/2019 09:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38464","activity_ticket_id":"39939","ticket_reference":"HDT41020","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heating issue","ticket_address_1":"Flat 19, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/19","activity_end":"2019-01-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47843","activity_notes":"Please can the heating engineer attend today, heating in the half the flat is not working.Comments from tenant:- need to check all the furnaces- regardless of us turning up the gauge, the bottom floor bedromm and other units dont fire up- think its an issue with the control panel on top floor (also need to know if there's a second control panel)","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2018 13:39 (sandra )<\/b>(Ticket Closed)<\/p>

20\/12\/2018 14:15 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2019 10:25 (sandra)<\/b>Couldnt gain access. book in for Friday <\/p>

15\/01\/2019 11:11 (jan)<\/b>Email to client for access on Friday, 18th Jan<\/p>

15\/01\/2019 15:24 (jan)<\/b>Booked for Fri pm, 18th Jan with keys<\/p>

22\/01\/2019 13:28 (sandra)<\/b>Needs to be booked in <\/p>

22\/01\/2019 15:55 (jan)<\/b>Email to client for access on Wed, 23rd Jan<\/p>

23\/01\/2019 14:51 (jan)<\/b>Booked for Thursday, 24th Jan with keys<\/p>

07\/02\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2019 15:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38465","activity_ticket_id":"40011","ticket_reference":"HDT41092","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 1, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/18","activity_end":"2018-12-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47844","activity_notes":"flat 1 Gigi called to say that she has got a leak in the lounge. she has said that this has progressively gotten worse. Please can you call Gigi and make arrangements to attend to investigate and return. Gigi - 07721 957 825","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2018 14:34 (jan)<\/b>Booked for Friday am, tenant to provide access<\/p>

21\/12\/2018 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38466","activity_ticket_id":"40012","ticket_reference":"HDT41093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights tripping","ticket_address_1":"Apt 4, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47845","activity_notes":"The lights keep tripping out see comments from our maintenance You will need a spark for this one as it shorts out as soon as you press the tripI presume there is a transformer blown up there somewhere","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38467","activity_ticket_id":"40013","ticket_reference":"HDT41094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light flickering","ticket_address_1":"Zuma Restaurant, 11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1RH","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/18","activity_end":"2018-12-20 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47846","activity_notes":"Please raise a work order for Reddan to attend to resolve light issue.Ive just been notified that the light in the ladies toilet on the first floor is constantly flickering. ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 16:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38468","activity_ticket_id":"40014","ticket_reference":"HDT41095","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Burst pipe","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/18","activity_end":"2018-12-20 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47847","activity_notes":"Burst pipe in the bathroom","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 10:44 (sandra )<\/b>(Ticket Closed)<\/p>

21\/12\/2018 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2018 11:07 (sandra)<\/b>Burst pipe completed. Has to remove box surround to expose pipes. Called Danny over to cut lead pipe and refit with polypipe. Left pipes exposed to dry out and told tenant will return in the new year to replace.<\/p>

14\/01\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38469","activity_ticket_id":"40014","ticket_reference":"HDT41095","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Burst pipe","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/12\/18","activity_end":"2018-12-20 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47848","activity_notes":"Burst pipe in the bathroom","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 10:44 (sandra )<\/b>(Ticket Closed)<\/p>

21\/12\/2018 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2018 11:07 (sandra)<\/b>Burst pipe completed. Has to remove box surround to expose pipes. Called Danny over to cut lead pipe and refit with polypipe. Left pipes exposed to dry out and told tenant will return in the new year to replace.<\/p>

14\/01\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38470","activity_ticket_id":"40015","ticket_reference":"HDT41096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker hob","ticket_address_1":"Flat 1, 21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/18","activity_end":"2018-12-21 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47849","activity_notes":"My electric cooker has two hobs, one in front and one in the back. The back hob is tripping the fuse everytime it is turned on, so I can only use the one hob currently.Is it possible someone can look this week?Alex Smith 21\/12\/2018 15:25 (jan)<\/b>Email for access 28th December<\/p>

02\/01\/2019 11:34 (sandra)<\/b>email sent for update <\/p>

04\/01\/2019 11:11 (sandra)<\/b>Faulty Hotplate.ordered new part <\/p>

04\/01\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38471","activity_ticket_id":"40016","ticket_reference":"HDT41097","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sink issue","ticket_address_1":"Flat 4.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/18","activity_end":"2018-12-21 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47850","activity_notes":"Please raise a work order for Reddan to attend to Flat 4.2 - 16A Rupert st.Tenant reported issue with sink draining very slow.Alice Black ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38472","activity_ticket_id":"40017","ticket_reference":"HDT41098","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"19 Gerrard St (1st Floor common parts toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/18","activity_end":"2018-12-21 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47851","activity_notes":"19 Gerrard street - 1st Floor common parts toiletPlease raise a work order for Reddan to make safe toilet door lock.Also, we have no light in the stairs, could you bring someone to change the light bulb ? ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38473","activity_ticket_id":"40019","ticket_reference":"HDT41100","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Toilet blocked","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/12\/18","activity_end":"2018-12-21 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47852","activity_notes":"One of the ladies toilets is blocked again","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38475","activity_ticket_id":"40020","ticket_reference":"HDT41101","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas valve","ticket_address_1":"Apt 4, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/12\/18","activity_end":"2018-12-24 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47854","activity_notes":"Replacement gas valve required","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38476","activity_ticket_id":"40021","ticket_reference":"HDT41102","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sockets","ticket_address_1":"11A Gerrard St - common parts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/18","activity_end":"2018-12-21 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47855","activity_notes":"Please raise a work order for Reddan to check on the sockets in the common parts.Cleaner reported none of them are working.","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38477","activity_ticket_id":"40022","ticket_reference":"HDT41103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue","ticket_address_1":"2nd floor flat, 15 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47856","activity_notes":"Gas Test","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:20 (sandra )<\/b>(Ticket Closed)<\/p>

18\/01\/2019 11:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2019 11:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38478","activity_ticket_id":"40019","ticket_reference":"HDT41100","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Toilet blocked","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/18","activity_end":"2018-12-21 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47857","activity_notes":"One of the ladies toilets is blocked again","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38479","activity_ticket_id":"40021","ticket_reference":"HDT41102","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sockets","ticket_address_1":"11A Gerrard St - common parts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/18","activity_end":"2018-12-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47858","activity_notes":"Please raise a work order for Reddan to check on the sockets in the common parts.Cleaner reported none of them are working.","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38480","activity_ticket_id":"40019","ticket_reference":"HDT41100","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Toilet blocked","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/18","activity_end":"2018-12-21 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47859","activity_notes":"One of the ladies toilets is blocked again","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38481","activity_ticket_id":"40024","ticket_reference":"HDT41105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulb","ticket_address_1":"19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/18","activity_end":"2018-12-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47860","activity_notes":"Also, we have no light in the stairs, could you bring someone to change the light bulb ? ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38482","activity_ticket_id":"40015","ticket_reference":"HDT41096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker hob","ticket_address_1":"Flat 1, 21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/12\/18","activity_end":"2018-12-21 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47861","activity_notes":"My electric cooker has two hobs, one in front and one in the back. The back hob is tripping the fuse everytime it is turned on, so I can only use the one hob currently.Is it possible someone can look this week?Alex Smith 21\/12\/2018 15:25 (jan)<\/b>Email for access 28th December<\/p>

02\/01\/2019 11:34 (sandra)<\/b>email sent for update <\/p>

04\/01\/2019 11:11 (sandra)<\/b>Faulty Hotplate.ordered new part <\/p>

04\/01\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38483","activity_ticket_id":"40025","ticket_reference":"HDT41106","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main Door","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/18","activity_end":"2018-12-21 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47862","activity_notes":"Please check the main door to the building as it does not appear to close properly.","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38484","activity_ticket_id":"40014","ticket_reference":"HDT41095","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Burst pipe","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/01\/19","activity_end":"2019-01-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47863","activity_notes":"Burst pipe in the bathroom","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 10:44 (sandra )<\/b>(Ticket Closed)<\/p>

21\/12\/2018 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2018 11:07 (sandra)<\/b>Burst pipe completed. Has to remove box surround to expose pipes. Called Danny over to cut lead pipe and refit with polypipe. Left pipes exposed to dry out and told tenant will return in the new year to replace.<\/p>

14\/01\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38485","activity_ticket_id":"40026","ticket_reference":"HDT41107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Portable electric\/gas filled radiator ","ticket_address_1":"Flat 7, Westbourne House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/19","activity_end":"2019-01-03 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47864","activity_notes":"Please can we have a portable electric\/gas filled radiator to be provided to the below flat? Installation is not required, so can the radiator be delivered directly to the property? Tenant is away until 2nd January 19 so please arrange delivery for then? Please contact Tenant on number below.Flat 7 Westbourne HouseRichmond RoadTwickenhamTW1 3ASMr Huseyin Pamukcu07903 146047 ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 12:02 (jan)<\/b>Booked for 3rd Jan, tenant will provide access<\/p>

07\/01\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38486","activity_ticket_id":"40028","ticket_reference":"HDT41109","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"Covent Garden","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/01\/19","activity_end":"2019-01-03 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47865","activity_notes":"Meter Reading ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38487","activity_ticket_id":"40029","ticket_reference":"HDT41110","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fire Door","ticket_address_1":"10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/18","activity_end":"2018-12-21 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47866","activity_notes":"As discussed on the phone, could I please have someone on site at 10 SP to fix a fire door as soon as possible? The door closer track dropped so if anyone goes through the door and it shuts behind them, they get locked it. ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 15:55 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38488","activity_ticket_id":"40030","ticket_reference":"HDT41111","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Thermostat","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47867","activity_notes":"Can we have the thermostat turned down please as the building is overheating please? The thermostat has a cover that needs a screwdriver to open to stop the tenants keep changing it? If you can confirm if you can get someone over today please?","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 13:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38489","activity_ticket_id":"40031","ticket_reference":"HDT41112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 2.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/19","activity_end":"2019-01-18 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47868","activity_notes":"Gas safe Inspection -Jan 2019Can we book this for 2nd week of January please?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:36 (jan)<\/b>Booked for 11th Jan. Awaiting conf of access<\/p>

03\/01\/2019 10:50 (jan)<\/b>Email for confirmation of access on Friday, 11th Jan<\/p>

11\/01\/2019 10:23 (jan)<\/b>Tenant ill. Email to client to reschedule for Fri, 18th Jan<\/p>

18\/01\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38490","activity_ticket_id":"40031","ticket_reference":"HDT41112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 2.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/19","activity_end":"2019-01-18 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47869","activity_notes":"Gas safe Inspection -Jan 2019Can we book this for 2nd week of January please?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:36 (jan)<\/b>Booked for 11th Jan. Awaiting conf of access<\/p>

03\/01\/2019 10:50 (jan)<\/b>Email for confirmation of access on Friday, 11th Jan<\/p>

11\/01\/2019 10:23 (jan)<\/b>Tenant ill. Email to client to reschedule for Fri, 18th Jan<\/p>

18\/01\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38491","activity_ticket_id":"40032","ticket_reference":"HDT41113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"26 Rupert St (Townhouse)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/19","activity_end":"2019-01-11 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47870","activity_notes":"Gas safe Inspection -Jan 2019Can we book this for 2nd week of January please?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:36 (jan)<\/b>Booked for 11th Jan. Awaiting conf of access<\/p>

02\/01\/2019 11:40 (sandra)<\/b>Access confirmed with keys for entry<\/p>

14\/01\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38492","activity_ticket_id":"40032","ticket_reference":"HDT41113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"26 Rupert St (Townhouse)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/19","activity_end":"2019-01-11 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47871","activity_notes":"Gas safe Inspection -Jan 2019Can we book this for 2nd week of January please?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:36 (jan)<\/b>Booked for 11th Jan. Awaiting conf of access<\/p>

02\/01\/2019 11:40 (sandra)<\/b>Access confirmed with keys for entry<\/p>

14\/01\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38493","activity_ticket_id":"40033","ticket_reference":"HDT41114","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"3rd Floor Flat, 80 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47872","activity_notes":"Gas safe Inspection -Jan 2019Can we book this for 2nd week of January please?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:37 (jan)<\/b>Booked for 11th Jan. Awaiting conf of access<\/p>

03\/01\/2019 10:54 (jan)<\/b>Email for confirmation of access on Friday, 11th Jan<\/p>

03\/01\/2019 15:15 (jan)<\/b>Booked for 11th Jan between 9.15 and 10am. Tenant to provide access<\/p>

14\/01\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38494","activity_ticket_id":"40033","ticket_reference":"HDT41114","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"3rd Floor Flat, 80 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47873","activity_notes":"Gas safe Inspection -Jan 2019Can we book this for 2nd week of January please?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:37 (jan)<\/b>Booked for 11th Jan. Awaiting conf of access<\/p>

03\/01\/2019 10:54 (jan)<\/b>Email for confirmation of access on Friday, 11th Jan<\/p>

03\/01\/2019 15:15 (jan)<\/b>Booked for 11th Jan between 9.15 and 10am. Tenant to provide access<\/p>

14\/01\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38495","activity_ticket_id":"40034","ticket_reference":"HDT41115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3.2, 4A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/19","activity_end":"2019-01-11 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47874","activity_notes":"Gas safe Inspection -Jan 2019Can we book this for 2nd week of January please?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:37 (jan)<\/b>Booked for 11th Jan. Awaiting conf of access<\/p>

03\/01\/2019 11:28 (jan)<\/b>Booked for Friday, 11th January with keys<\/p>

14\/01\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38496","activity_ticket_id":"40034","ticket_reference":"HDT41115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3.2, 4A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/19","activity_end":"2019-01-11 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47875","activity_notes":"Gas safe Inspection -Jan 2019Can we book this for 2nd week of January please?","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 14:37 (jan)<\/b>Booked for 11th Jan. Awaiting conf of access<\/p>

03\/01\/2019 11:28 (jan)<\/b>Booked for Friday, 11th January with keys<\/p>

14\/01\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38497","activity_ticket_id":"40030","ticket_reference":"HDT41111","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Thermostat","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47876","activity_notes":"Can we have the thermostat turned down please as the building is overheating please? The thermostat has a cover that needs a screwdriver to open to stop the tenants keep changing it? If you can confirm if you can get someone over today please?","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 13:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38498","activity_ticket_id":"40035","ticket_reference":"HDT41116","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12617 - Flat 1, 15 Slingsby Place","ticket_address_1":"Flat 1, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47877","activity_notes":"Replacement gas valve to boiler ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38499","activity_ticket_id":"39955","ticket_reference":"HDT41036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/18","activity_end":"2018-12-21 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47878","activity_notes":"Call received from Mr Greg Nagle TEL 07810 090 000 to advise of the following issues:1. Smoke alarm in kitchen was never replaced following water damage repair works 2. Ceiling light in bathroom has fallen downMr Nagel requests that keys for property be collected from Lilian Goh at the site office","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 15:42 (sandra)<\/b>to be booked for Friday <\/p>

19\/12\/2018 15:46 (sandra)<\/b>keys<\/p>

03\/01\/2019 12:07 (sandra)<\/b>Have fitted new alarm and refitted light sensor. Bathroom light the shade is broken and needs to be replaced <\/p>

18\/01\/2019 12:04 (sandra)<\/b>returning 18th <\/p>

18\/01\/2019 16:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38500","activity_ticket_id":"40029","ticket_reference":"HDT41110","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fire Door","ticket_address_1":"10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/18","activity_end":"2018-12-21 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47879","activity_notes":"As discussed on the phone, could I please have someone on site at 10 SP to fix a fire door as soon as possible? The door closer track dropped so if anyone goes through the door and it shuts behind them, they get locked it. ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 15:55 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38501","activity_ticket_id":"40037","ticket_reference":"HDT41118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Handrail picture","ticket_address_1":"32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/18","activity_end":"2018-12-21 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47880","activity_notes":"Please raise a work order for Reddan to attend to carry out respair for broken handrail picture attached ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38502","activity_ticket_id":"39782","ticket_reference":"HDT40863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler keeps cutting out","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"21\/12\/18","activity_end":"2018-12-21 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47881","activity_notes":"The boiler in the above apartment keeps cutting out. This has happened 3 times in the last week. The boiler does re start but there is obviously an issue.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2018 16:40 (jan)<\/b>Email to client for access first thing Thurs, 29th Nov<\/p>

27\/11\/2018 16:52 (jan)<\/b>Booked for Thurs, 29th Nov after 9am with keys<\/p>

29\/11\/2018 10:35 (jan)<\/b>Email for access Monday to cut a mirror downstairs to access the flue<\/p>

29\/11\/2018 15:42 (jan)<\/b>Booked for Monday, 3rd Dec. Access via tenant<\/p>

03\/12\/2018 10:16 (sandra)<\/b>access made to the flu<\/p>

18\/12\/2018 09:14 (jan)<\/b>Email for access today to open up the area further to access the flu<\/p>

18\/12\/2018 09:37 (jan)<\/b>Booked for Wed, 19th after 10am to expand the hole to allow access to the flu<\/p>

21\/12\/2018 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38503","activity_ticket_id":"40015","ticket_reference":"HDT41096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker hob","ticket_address_1":"Flat 1, 21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/18","activity_end":"2018-12-28 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47882","activity_notes":"My electric cooker has two hobs, one in front and one in the back. The back hob is tripping the fuse everytime it is turned on, so I can only use the one hob currently.Is it possible someone can look this week?Alex Smith 21\/12\/2018 15:25 (jan)<\/b>Email for access 28th December<\/p>

02\/01\/2019 11:34 (sandra)<\/b>email sent for update <\/p>

04\/01\/2019 11:11 (sandra)<\/b>Faulty Hotplate.ordered new part <\/p>

04\/01\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38504","activity_ticket_id":"40040","ticket_reference":"HDT41121","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 1, ","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47883","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38505","activity_ticket_id":"40041","ticket_reference":"HDT41122","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency all out - boiler ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47884","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38506","activity_ticket_id":"40042","ticket_reference":"HDT41123","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency all out - front door not locking ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47885","activity_notes":"front door not locking ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38507","activity_ticket_id":"40043","ticket_reference":"HDT41124","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"16 Earlham Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47886","activity_notes":"no hot water\/heating ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38508","activity_ticket_id":"40044","ticket_reference":"HDT41125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47887","activity_notes":"- reinstate bedroom cupboard sliding door (off the rail)- 1x kitchen lamp need replacing - a coat of paint to one bedroom and hallway. (please try cleaning stained walls, otherwise a coat of paint)Reddan, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38509","activity_ticket_id":"40045","ticket_reference":"HDT41126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door numbers ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47888","activity_notes":"put numbers on doors ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38510","activity_ticket_id":"40046","ticket_reference":"HDT41127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"paint across top part of widow ","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47889","activity_notes":"Please raise a work order for Reddan to remove white paint across the top part of glass window.Roy, this can be done on Monday. Please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 10:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38511","activity_ticket_id":"40047","ticket_reference":"HDT41128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - all flats no water ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47890","activity_notes":"no water to all flats ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38512","activity_ticket_id":"40048","ticket_reference":"HDT41129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat b","ticket_address_2":"5B Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47891","activity_notes":"The boiler is not working and I realised that there is a red light on the call sign. I have turned off and then on all the switches but the immersion one and the hot water came back. Then turned on the immersion and now have heater working. However, the specialist advised that i needed to raise this issue it appeared again. ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38513","activity_ticket_id":"40050","ticket_reference":"HDT41131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dryer not working ","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47892","activity_notes":"washer\/dryer has a drying fault ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 13:08 (sandra)<\/b>booked for 3rd 10- 2 pm<\/p>

04\/01\/2019 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38514","activity_ticket_id":"40051","ticket_reference":"HDT41132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke coming from machine ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47893","activity_notes":"smoke and a strange odour coming from machine ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38515","activity_ticket_id":"40052","ticket_reference":"HDT41133","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47894","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38516","activity_ticket_id":"40053","ticket_reference":"HDT41134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bottom element needs to be replaced ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47895","activity_notes":"bottom element needs to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 10:09 (jan)<\/b>Email for access Fri, 7th Jan to fit new immersion<\/p>

03\/01\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>

03\/01\/2019 12:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2019 14:34 (jan)<\/b>Booked for 4th Jan, call Clarendon's when on site<\/p>

07\/01\/2019 13:55 (sandra)<\/b>ordered a new programmers as element is working <\/p>

11\/01\/2019 11:42 (jan)<\/b>Email for access Monday pm, 14th Jan<\/p>

14\/01\/2019 10:03 (jan)<\/b>Email to reschedule for Wed am, 16th Jan<\/p>

15\/01\/2019 10:30 (sandra)<\/b>controller to be fitted <\/p>

15\/01\/2019 10:31 (sandra)<\/b>booked for thursday 17th <\/p>

18\/01\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38517","activity_ticket_id":"40054","ticket_reference":"HDT41135","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty lock ","ticket_address_1":"Flat 2","ticket_address_2":"36a Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2 ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47896","activity_notes":"faulty lock","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 10:38 (sandra)<\/b>client wants lock replaced <\/p>

02\/01\/2019 10:40 (sandra)<\/b>eased and adjusted and left working. Advised that it needs replacing <\/p>

03\/01\/2019 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38518","activity_ticket_id":"40054","ticket_reference":"HDT41135","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty lock ","ticket_address_1":"Flat 2","ticket_address_2":"36a Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2 ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47897","activity_notes":"faulty lock","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 10:38 (sandra)<\/b>client wants lock replaced <\/p>

02\/01\/2019 10:40 (sandra)<\/b>eased and adjusted and left working. Advised that it needs replacing <\/p>

03\/01\/2019 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38519","activity_ticket_id":"40055","ticket_reference":"HDT41136","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"continual flushing ","ticket_address_1":"40-41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47898","activity_notes":"The toilet in the porters room needs the flush mechanism fixingas it wont stop flushing, could we ask Reddans to do this as theyneed to finish the leak on the toilet in flat 3 which is coming intothe porters office.","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 08:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38520","activity_ticket_id":"40056","ticket_reference":"HDT41137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"common parts ","ticket_address_2":"1 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"10\/01\/19","activity_end":"2019-01-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47899","activity_notes":"Please attend flat 3 to investigate a leak in the common parts. ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 09:55 (jan)<\/b>Email to tenant for access to Flat 1 on Tuesday, 8th Jan<\/p>

07\/01\/2019 09:20 (jan)<\/b>Email for access Tues am, 8th Jan<\/p>

07\/01\/2019 15:19 (jan)<\/b>Email for access Tues pm, 8th Jan<\/p>

07\/01\/2019 16:04 (jan)<\/b>Scheduled for Thursday, 10th Jan at 3pm. Access via tenant<\/p>

14\/01\/2019 12:14 (sandra)<\/b>New cc pan and cistern is needed as I am unable to dismantle due to condition\/age, To supply and fit new close couple pan and cistern 200 materials4hrs labour<\/p>

16\/01\/2019 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38521","activity_ticket_id":"40057","ticket_reference":"HDT41138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamps","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 7BD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/19","activity_end":"2019-01-02 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47900","activity_notes":"Please raise a work order for Reddan to attend to replace missing bulb as per below. Please use keys unless advised otherwise.","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38522","activity_ticket_id":"40058","ticket_reference":"HDT41139","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light out in toilet","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/19","activity_end":"2019-01-02 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47901","activity_notes":"light out in WC","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38523","activity_ticket_id":"40059","ticket_reference":"HDT41140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement lamps","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/19","activity_end":"2019-01-02 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47902","activity_notes":"replacement lamps","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38524","activity_ticket_id":"40060","ticket_reference":"HDT41141","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12591 - 34 Tavistock Street ","ticket_address_1":"34 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/01\/19","activity_end":"2019-01-02 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47903","activity_notes":"water damage repairs to the 3rd floor office wall ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 11:23 (sandra)<\/b>Please attend 1st-3rd floors during the first week of January if at all possible) to make good and paintthe wall in the 3rd floor office following a leak as per their quote for 385 plus Vat.The paint colour required is dulux- Ammonite.Access to be arranged with Ryan: ryan@workpad.co.uk or +44 (0)7926 959 975<\/p>

08\/01\/2019 13:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38525","activity_ticket_id":"40062","ticket_reference":"HDT41143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from boiler ","ticket_address_1":"Flat 4.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/19","activity_end":"2019-01-02 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47904","activity_notes":"small leak from pipe connected to the boiler mpetch@coinshares.co.uk","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38526","activity_ticket_id":"40049","ticket_reference":"HDT41130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"graffiti removal","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/01\/19","activity_end":"2019-01-02 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47905","activity_notes":"Graffiti removal ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 13:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38527","activity_ticket_id":"40063","ticket_reference":"HDT41144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"furniture to be moved ","ticket_address_1":"Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/19","activity_end":"2019-01-02 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47906","activity_notes":"Please raise a work order for Reddan to transfer furnitures from Flat 4.1 to 21A wardour street for site office use.Reddan, we have showed Roy items that need to be transfered.","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38528","activity_ticket_id":"40064","ticket_reference":"HDT41145","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 3","ticket_address_2":"58\/60 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/19","activity_end":"2019-01-02 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47907","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:22 (sandra)<\/b>part ordered <\/p>

11\/01\/2019 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38529","activity_ticket_id":"40065","ticket_reference":"HDT41146","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"adjust floor light ","ticket_address_1":"15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/19","activity_end":"2019-01-02 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47908","activity_notes":"adjust flood light above james to face direct down into court yard area","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38530","activity_ticket_id":"40066","ticket_reference":"HDT41147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"vibration in the apartment ","ticket_address_1":"23-25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9BN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47909","activity_notes":"Please attend site as site reported that there are vibration in the apartment they said it's really bad. theyalso think that it could be coming from the extractor fans from the restaurant.","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 13:28 (sandra )<\/b>(Ticket Closed)<\/p>

02\/01\/2019 13:28 (sandra)<\/b>Quite clearly there is a problem. Not only can you hear the noise but you can feel it when standing in the kitchen\/lounge area. I visited the pizza place below and the timing does correspond with when they turn on and off their extractor fan. 10 am til 11 pm The tenant in flat 3 has grown to ignore this vibrating noise but would still like it sorted asap. <\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38531","activity_ticket_id":"40067","ticket_reference":"HDT41148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate tenants external lighting ","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/19","activity_end":"2019-01-02 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47910","activity_notes":"Please raise a work order for Reddan to investigate landlord\/tenant external lightings.Reddan, I have informed Alan on this inspection but have not arranged a date\/time yet.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 10:47 (sandra)<\/b>starting later in the week. one evening as has to be dark <\/p>

11\/01\/2019 10:10 (sandra)<\/b>ongoingInvestigate and report on all buildings uplights <\/p>

14\/01\/2019 09:18 (sandra)<\/b>Investigate outside lighting <\/p>

16\/01\/2019 12:30 (sandra)<\/b>16-20 Rupert St supplied from landlord D\/B 24-26 Rupert St supplied from landlord D\/B at 5a Rupert Court 28 Rupert St supplied from Tenants D\/B Blue Post30 Rupert St supplied from tenants D\/B Teahouse Restaurant 36-40 Rupert St supplied from landlord D\/B 52 Shaftesbury Ave supplied from landlord D\/B 62 Shaftesbury Ave Supplied from landlord D\/B34 Wardour St supplied from landlord D\/B 41-43 Wardour St supplied from tenants D\/B Wonk kei39 Wardour St supplied from landlord D\/B Oneils supplied from tenants D\/Bob21 Wardour St supplied from tenants D\/Bob Cafe TPT9 Wardour St supplied from landlord D\/B11 Wardour St supplied from tenant D\/B 11 Wardour St lights on roof facing China town arch supplied from 9a Wardour St landlord D\/B 22 Wardour St lights on roof facing China Town arch supplied from landlord D\/BWaxy little sister supplied from tenants D\/B34 Wardour St supplied from landlord D\/B 20 Gerrard St supplied from tenants D\/B Plum Valley 19 Gerrard St supplied from tenants D\/B 18 Gerrard St supplied from tenant D\/B Ruyi 16\/15 Gerrard St supplied from landlord D\/B at 15 Gerrard St15a Gerrard St supplied from tenant D\/B Lotus Garden 13 Gerrard St supplied from tenants D\/B11\/12 Gerrard St supplied from tenants D\/B Seasons 10 Gerrard St supplied from tenants D\/B 9 Gerrard St supplied from landlord D\/B at 8 Gerrard St 39 Gerrard St supplied from landlord D\/B 36 Gerrard St supplied from landlord D\/B29 Gerrard St supplied from tenants D\/B Golden Dragon 26 Gerrard St supplied from tenants D\/B London China Town3 Macclesfield St pointing at China Town arch supplied from landlord D\/B at 4 Macclesfield st 12 Macclesfield St building uplights and lights pointing at China Town arch supplied from landlord D\/B at 1-2 Horse and Doplin Yard 13 Macclesfield supplied from landlord D\/B66-82 Shaftesbury Ave supplied from landlord D\/Bs at 82 and 66 Shaftesbury Ave 94 Shaftesbury Ave supplied from landlord D\/B The follow<\/p>

16\/01\/2019 12:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38532","activity_ticket_id":"40068","ticket_reference":"HDT41149","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"faulty lights ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9JA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/19","activity_end":"2019-01-02 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47911","activity_notes":"Attached are plans of KPF showing Faulty lights at KPF.Please could you pass this to Alan for his attention.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 09:22 (sandra)<\/b>starting 9th early morning <\/p>

28\/01\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38533","activity_ticket_id":"40069","ticket_reference":"HDT41150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12528 - Flat 4, 79 St Martins Lane","ticket_address_1":"Flat 4, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/19","activity_end":"2019-02-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47912","activity_notes":"We attended a call-out last week where the boiler was left running. However the fan was running noisy and a relay was chattering intermittently. The boiler is a Keston Qudos, hence the high parts costs","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 12:23 (jan)<\/b>Email to client for access Thurs am, 24th Jan<\/p>

24\/01\/2019 09:21 (sandra)<\/b>Needs to be rescheduled when the pump has been delivered. its on back order <\/p>

04\/02\/2019 09:59 (sandra)<\/b>Booked for Wednesday 6th mid day <\/p>

07\/02\/2019 15:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38534","activity_ticket_id":"40070","ticket_reference":"HDT41151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12586 - 112 Shaftesbury Avenue ","ticket_address_1":"112 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47913","activity_notes":"To supply and install Bespoke chequer plate nosing to threshold of entrance to shop unit To supply and install new Bespoke chequer plate nosing to threshold of entrance to shop unit ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 12:14 (sandra)<\/b>ordered MR<\/p>

18\/01\/2019 15:45 (sandra)<\/b>Travis will have these on Monday <\/p>

24\/01\/2019 13:59 (sandra)<\/b>Booked for Friday 25th<\/p>

24\/01\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38535","activity_ticket_id":"40071","ticket_reference":"HDT41152","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water ","ticket_address_1":"Flat 1 ","ticket_address_2":"Slinsgy Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47914","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38536","activity_ticket_id":"40071","ticket_reference":"HDT41152","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water ","ticket_address_1":"Flat 1 ","ticket_address_2":"Slinsgy Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47915","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38537","activity_ticket_id":"40072","ticket_reference":"HDT41153","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"revolving door not working ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47916","activity_notes":"revolving door not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>

03\/01\/2019 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2019 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38538","activity_ticket_id":"40073","ticket_reference":"HDT41154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke alarm beeping ","ticket_address_1":"townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47917","activity_notes":"smoke alarm beeping ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 09:23 (sandra)<\/b>Replace battery in smoke alarm Whilst on site the tenant asked us to look at the kitchen extractor that was not working Replace the blown fuse in fuses spur and lamps Test and leave working <\/p>

03\/01\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38539","activity_ticket_id":"40074","ticket_reference":"HDT41155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chanods Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/19","activity_end":"2019-01-17 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47918","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:37 (jan)<\/b>Email for access 17th Jan<\/p>

07\/01\/2019 11:00 (jan)<\/b>Booked for Thursday, 17th January with keys<\/p>

18\/01\/2019 16:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38540","activity_ticket_id":"40075","ticket_reference":"HDT41156","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/19","activity_end":"2019-01-17 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47919","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:36 (jan)<\/b>Email for access 17th Jan<\/p>

07\/01\/2019 11:01 (jan)<\/b>Booked for Thursday, 17th January with keys<\/p>

18\/01\/2019 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38541","activity_ticket_id":"40076","ticket_reference":"HDT41157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/19","activity_end":"2019-01-17 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47920","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:35 (jan)<\/b>Email for access 17th Jan<\/p>

07\/01\/2019 11:02 (jan)<\/b>Booked for Thursday, 17th January with keys<\/p>

18\/01\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38542","activity_ticket_id":"40077","ticket_reference":"HDT41158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/19","activity_end":"2019-01-17 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47921","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:35 (jan)<\/b>Email for access 17th Jan<\/p>

15\/01\/2019 16:34 (jan)<\/b>Booked for 17th Jan with keys<\/p>

18\/01\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38543","activity_ticket_id":"40078","ticket_reference":"HDT41159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47922","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38544","activity_ticket_id":"40079","ticket_reference":"HDT41160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"33 &35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47923","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38545","activity_ticket_id":"40080","ticket_reference":"HDT41161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 2 ","ticket_address_2":"33-35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47924","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38546","activity_ticket_id":"40081","ticket_reference":"HDT41162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47925","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38547","activity_ticket_id":"40082","ticket_reference":"HDT41163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"02\/01\/19","activity_end":"2019-01-02 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47926","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38548","activity_ticket_id":"40083","ticket_reference":"HDT41164","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/19","activity_end":"2019-01-24 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47927","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:38 (jan)<\/b>Email for access 24th Jan<\/p>

07\/01\/2019 11:05 (jan)<\/b>Booked for Thursday, 24th January with keys<\/p>

29\/01\/2019 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38549","activity_ticket_id":"40085","ticket_reference":"HDT41166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire exit door needs securing ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/01\/19","activity_end":"2019-01-02 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47928","activity_notes":"Rachael (Staff) from site called in to report that an exit door onsite can just be pushed open from theoutside as there seems to be damage to the locking mechanism so they need an engineer to attendsite to investigate and repair as soon as possible due to the building not being secure.Contact number for Rachael onsite: 0207 907 5500","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>

02\/01\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/01\/2019 15:49 (sandra)<\/b>still open as Lillian is going to find out who called in <\/p>

03\/01\/2019 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38550","activity_ticket_id":"40086","ticket_reference":"HDT41167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink and loose handle ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/01\/19","activity_end":"2019-01-02 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47929","activity_notes":"blocked sink and loose handle in common parts ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38551","activity_ticket_id":"39969","ticket_reference":"HDT41050","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Apt 6, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/19","activity_end":"2019-01-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47930","activity_notes":"Can you arrange for the below issues to be addressed please?Light in lounge, front of bathroom is not working. these lights are integrated, so we cannot swap the bulb.Also towel rail is not working, there is a red light blinking, and all switch are on, also fuse box is all right.","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2018 10:22 (sandra)<\/b>Need LED fitting with Driver Towel rail not sure. ALAN what is this?? See photo Have turned power off to stop it flashing<\/p>

04\/01\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38552","activity_ticket_id":"40086","ticket_reference":"HDT41167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink and loose handle ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/01\/19","activity_end":"2019-01-02 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47931","activity_notes":"blocked sink and loose handle in common parts ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38553","activity_ticket_id":"40085","ticket_reference":"HDT41166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire exit door needs securing ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/01\/19","activity_end":"2019-01-02 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47932","activity_notes":"Rachael (Staff) from site called in to report that an exit door onsite can just be pushed open from theoutside as there seems to be damage to the locking mechanism so they need an engineer to attendsite to investigate and repair as soon as possible due to the building not being secure.Contact number for Rachael onsite: 0207 907 5500","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>

02\/01\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/01\/2019 15:49 (sandra)<\/b>still open as Lillian is going to find out who called in <\/p>

03\/01\/2019 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38554","activity_ticket_id":"40088","ticket_reference":"HDT41169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 5, ","ticket_address_2":"Bedford Court 88a Church Road ","ticket_town":"Weybridge ","ticket_county":"Surrey","ticket_postcode":"KT13 8DL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/19","activity_end":"2019-01-04 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47933","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 16:11 (jan)<\/b>Email for access 4th Jan pm to replace the switch spurs<\/p>

03\/01\/2019 16:37 (jan)<\/b>Rescheduled for Friday, 4th Jan. Castle Wildish to release keys<\/p>

07\/01\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38555","activity_ticket_id":"40089","ticket_reference":"HDT41170","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chanods Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/19","activity_end":"2019-01-24 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47934","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:41 (jan)<\/b>Email for access 24th Jan<\/p>

07\/01\/2019 11:06 (jan)<\/b>Booked for Thursday, 24th January with keys<\/p>

29\/01\/2019 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38556","activity_ticket_id":"40090","ticket_reference":"HDT41171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 2","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/19","activity_end":"2019-01-24 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47935","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:42 (jan)<\/b>Email for access 24th Jan<\/p>

07\/01\/2019 11:07 (jan)<\/b>Booked for Thursday, 24th January with keys<\/p>

29\/01\/2019 12:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38557","activity_ticket_id":"40091","ticket_reference":"HDT41172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 6a","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/19","activity_end":"2019-01-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47936","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:42 (jan)<\/b>Email for access 24th Jan<\/p>

07\/01\/2019 11:08 (jan)<\/b>Booked for Thursday, 24th January with keys<\/p>

29\/01\/2019 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38558","activity_ticket_id":"40063","ticket_reference":"HDT41144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"furniture to be moved ","ticket_address_1":"Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/19","activity_end":"2019-01-03 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47937","activity_notes":"Please raise a work order for Reddan to transfer furnitures from Flat 4.1 to 21A wardour street for site office use.Reddan, we have showed Roy items that need to be transfered.","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38559","activity_ticket_id":"40085","ticket_reference":"HDT41166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire exit door needs securing ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/19","activity_end":"2019-01-03 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47938","activity_notes":"Rachael (Staff) from site called in to report that an exit door onsite can just be pushed open from theoutside as there seems to be damage to the locking mechanism so they need an engineer to attendsite to investigate and repair as soon as possible due to the building not being secure.Contact number for Rachael onsite: 0207 907 5500","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>

02\/01\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/01\/2019 15:49 (sandra)<\/b>still open as Lillian is going to find out who called in <\/p>

03\/01\/2019 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38560","activity_ticket_id":"40093","ticket_reference":"HDT41174","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Expansion vessel to be replaced","ticket_address_1":"Flat 2","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/19","activity_end":"2019-01-03 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47939","activity_notes":"Findings from recent Gas Safety inspection requires the Expansion Vessel to be replaced.","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 13:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38561","activity_ticket_id":"40094","ticket_reference":"HDT41175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock broken","ticket_address_1":"36 Gerrard St (2nd Floor Penthouse)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/19","activity_end":"2019-01-03 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47940","activity_notes":"Please attend site as I received a call From Greg informing us that the bottom lock on the front door of the second floor penthouse door has broken. ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 10:19 (jan)<\/b>Email for confirmation of access<\/p>

04\/01\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38562","activity_ticket_id":"40095","ticket_reference":"HDT41176","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12618 - Flat 1, 21a Newport Court","ticket_address_1":"Flat 1, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/01\/19","activity_end":"2019-01-17 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47941","activity_notes":"To strip down existing electric hob and supply and fit new hot plate, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 10:41 (sandra)<\/b>part needed <\/p>

11\/01\/2019 10:47 (jan)<\/b>Email to tenant for access 17th Jan to fit part<\/p>

11\/01\/2019 11:32 (jan)<\/b>Booked for 17th Jan with keys<\/p>

17\/01\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38563","activity_ticket_id":"40092","ticket_reference":"HDT41173","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12615 - 11-13 Charlotte Street","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/19","activity_end":"2019-01-03 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47942","activity_notes":"Removal of unwanted items from previous tenant ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 14:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38564","activity_ticket_id":"40085","ticket_reference":"HDT41166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire exit door needs securing ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/19","activity_end":"2019-01-03 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47943","activity_notes":"Rachael (Staff) from site called in to report that an exit door onsite can just be pushed open from theoutside as there seems to be damage to the locking mechanism so they need an engineer to attendsite to investigate and repair as soon as possible due to the building not being secure.Contact number for Rachael onsite: 0207 907 5500","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>

02\/01\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/01\/2019 15:49 (sandra)<\/b>still open as Lillian is going to find out who called in <\/p>

03\/01\/2019 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38565","activity_ticket_id":"40050","ticket_reference":"HDT41131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dryer not working ","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/19","activity_end":"2019-01-03 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47944","activity_notes":"washer\/dryer has a drying fault ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2019 13:08 (sandra)<\/b>booked for 3rd 10- 2 pm<\/p>

04\/01\/2019 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38566","activity_ticket_id":"40053","ticket_reference":"HDT41134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bottom element needs to be replaced ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/19","activity_end":"2019-01-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47945","activity_notes":"bottom element needs to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 10:09 (jan)<\/b>Email for access Fri, 7th Jan to fit new immersion<\/p>

03\/01\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>

03\/01\/2019 12:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2019 14:34 (jan)<\/b>Booked for 4th Jan, call Clarendon's when on site<\/p>

07\/01\/2019 13:55 (sandra)<\/b>ordered a new programmers as element is working <\/p>

11\/01\/2019 11:42 (jan)<\/b>Email for access Monday pm, 14th Jan<\/p>

14\/01\/2019 10:03 (jan)<\/b>Email to reschedule for Wed am, 16th Jan<\/p>

15\/01\/2019 10:30 (sandra)<\/b>controller to be fitted <\/p>

15\/01\/2019 10:31 (sandra)<\/b>booked for thursday 17th <\/p>

18\/01\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38567","activity_ticket_id":"40084","ticket_reference":"HDT41165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat A","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/19","activity_end":"2019-01-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47946","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 12:40 (jan)<\/b>Email for access 24th Jan<\/p>

07\/01\/2019 11:09 (jan)<\/b>Booked for Thursday, 24th January with keys<\/p>

07\/01\/2019 16:08 (jan)<\/b>Scheduled for between 9 and 10am on 24th Jan. Access will be provided<\/p>

29\/01\/2019 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38568","activity_ticket_id":"40096","ticket_reference":"HDT41177","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leaking pipe","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/01\/19","activity_end":"2019-01-03 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47947","activity_notes":"leaking pipe","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 16:05 (jan)<\/b>Email for access to Flats 5 and 7 on 4th Jan<\/p>

07\/01\/2019 08:32 (sandra)<\/b>Following a leak over the Christmas period and after asking on numerous occasions if this was still leaking I was told it was ok. I arranged to meet Tim on Thursday to show him that I wasn't convinced that this had been resolved. As soon as we walked into the flat it was leaking. Flat 5 Tim saw that it seemed to be leaking from a lead pipe on the balcony. Found that it is the kitchen and bath waste pipe from flat 7. We cut and replaced this pipe. On Friday Danny and myself visited every flat and found that the lead pipe is leaking on every floor where it passes through the balcony but the worst point was on a join on flat 1 where the lead pipe passes back into the wall. The connection is poor as the lead pipe is all bent up. Tried to tighten up best we could. Overall where flats 3 and 5 have been converted the old waste pipe has been left in the wall and can not be seen within the flat. This I believe has been left open and could be causing a problem. The new waste is run in a different direction. Waste from flat 7 and flat 1 seems to be causing all the problems but mainly 7. Could the waste be re run?? Could this pipe be partially blocked?? Maybe a camera survey is needed<\/p>

10\/01\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38570","activity_ticket_id":"40097","ticket_reference":"HDT41178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window Closers","ticket_address_1":"Flat 4, 37-38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/19","activity_end":"2019-01-09 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47949","activity_notes":"Please attend flat 4 to check on the window closers. Tenant reported it can't open fully.","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 14:49 (jan)<\/b>Email for access 4th Jan<\/p>

03\/01\/2019 15:33 (jan)<\/b>Booked for Tues, 8th Jan. Tenant to provide access<\/p>

08\/01\/2019 10:21 (sandra)<\/b>booked for Wednesday <\/p>

09\/01\/2019 10:47 (sandra)<\/b>spring balances have gone <\/p>

10\/01\/2019 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38572","activity_ticket_id":"39774","ticket_reference":"HDT40855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Third Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/19","activity_end":"2019-01-04 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47951","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2018 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38573","activity_ticket_id":"40098","ticket_reference":"HDT41179","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heater issues","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/19","activity_end":"2019-01-04 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47952","activity_notes":"Recently, a technician had come to fix the ensuite heater as I was unable to turn it off. After the repair I was able to turn it off but now the heater is not hot enough (even when I turn it on full heat) and my room is constantly very cold.Please would you send a technician to take a look?","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 10:32 (jan)<\/b>Email for access today<\/p>

07\/01\/2019 13:57 (sandra)<\/b>investigated and found two valves are needed. these are on order <\/p>

15\/01\/2019 12:15 (jan)<\/b>Email for access Wed, 16th Jan<\/p>

18\/01\/2019 15:36 (sandra )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 10:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2019 10:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38574","activity_ticket_id":"40099","ticket_reference":"HDT41180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12620 - Flat 5, 33 Cranbourn Street ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/01\/19","activity_end":"2019-01-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47953","activity_notes":"To supply and fit new washer-dryer ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 11:06 (sandra)<\/b>supply and fit hotpoint <\/p>

10\/01\/2019 15:11 (sandra)<\/b>Booked for Tuesday 12 - 6 <\/p>

17\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38575","activity_ticket_id":"40100","ticket_reference":"HDT41181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 3.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/19","activity_end":"2019-01-04 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47954","activity_notes":"Pre tenancy checks to be carried out","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 13:05 (sandra)<\/b>pictures taken and sent to client of list of works <\/p>

08\/01\/2019 13:07 (sandra)<\/b>Bathroom 1) Hand basin taps loose 2) Hand basin blocked 3) Hair line crack on toilet seat 4) Bath pop up waste not working 5) Clear silicone at floor level has mildew and looks unsightly 6) Extractor fan not working 7) Missing towel rail valve head 8) Corrosion around towel rail electric heaterBedroom 1) Bars missing on wardrobe doors. Glue on door. Advise to remove 1 x bar and glue as 3 are missing 2) RCD keeps tripping. Faulty socket somewhere or Possibly underfloor heating3) Light in cupboard not working 4) Broken pull cord on blind Bedroom 2 1) Sliding door to bedroom is faulty 2) Ensuite sliding door is faulty Both grind and unable to lock. Not sure how to resolve this 3) Both blinds work but missing or broken pull cords 4) dimmer switch doesn't work Kitchen 1) Bottom drawer needs e&a 2) Kitche waste stopper in correct and unable to fill sink up. 3) Window 3. Broken slats 4) Window 2. Sash stop stuck between windows and unable to remove. This is stopping window from shutting properly 5) Windows 3 and 4. Top sash are rotten. 6) Windows 2 and 3 both leaking. No 3 causing internal damage. 7) Window no 3 gap at bottom when closed. Is this reason for internal leak??? 8) Rads falling off wall. Incorrect wall fixings but strongly advise floor supports. RAD FELL OFF WALL IN ANOTHER FLAT IN THIS BLOCK CAUSING LOT OF DAMAGE.9) Missing screw on vent control 10) Very dirty skylight.11) TV bracket left on wall. Remove??<\/p>

11\/01\/2019 10:13 (sandra)<\/b>Refixed taps. Unblocked sink. Re masticed bathroom floor. Repaired wardrobe doors. Overhauled windows and blinds, 3 blinds on order. Supplied and fitted new kitchen sink waste. Removed tv bracket and made good. <\/p>

15\/01\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38576","activity_ticket_id":"40101","ticket_reference":"HDT41182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/19","activity_end":"2019-01-04 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47955","activity_notes":"Please raise a work order for Reddan to attend to carry out inter tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 11:34 (jan)<\/b>No new tenant booked in yet<\/p>

10\/01\/2019 10:46 (sandra)<\/b>extractor to be fitted <\/p>

10\/01\/2019 15:09 (sandra)<\/b>Worse flat EVER!!Flat in badly need of decoration. Extremely dirty and holes punched in wallsBathroom 1) Broken toilet seat 2) Overflowing toilet. New parts or adjustment?? 3) Pop up waste needs refixing on hand basin 4) Broken shower rail and shower head 5) Bath silicone needs redoing 6) Missing grout and dirty grout floor tiles 7) Shaver light not working 8) Broken threshold door bar 9) Missing rubber to door stop 10) Hairline cracks on hand basin 12) Light not working Hallway 1) Light not working 2) Large crack above door on wall Bedroom 1) Light not working 2) Window needs adjusting 3) Broken blindEnsuite 1) Towel rail pulled off the wall. 2 ) Very corroded towel rail element 3) Box surround needs replacing following a leak 4) Shower head needs repkacing 5) Mildew on silicone around shower tray 6) Extractor fan not working 7) Shaver light not working 8) Broken threshold door bar Kitchen\/lounge 1) Lights not working 2) Missing drawercompartment in freezer 3) Door fallen off washing machine 4) Extractor fan lights not working 5) Bottle rack next to oven is very rusty and unable to open fully 6) 4 x blinds. May need new. Unable to twist Venetian blinds but do go up and down 7) Missing valve head on radiator 8) Door unable to close shut Bedroom 2 1) Broken valve on radiator 2) Door unable to close shut 3) Door stop needed 4) Light needed 5) 2 x blinds but 1 x unable to twist. I think this is it but am sure to find more as we go on<\/p>

21\/01\/2019 12:35 (jan)<\/b>Email for access to flat 5 to re-fill heating system and test<\/p>

22\/01\/2019 13:35 (sandra)<\/b>washing machine brackets outstanding <\/p>

30\/01\/2019 14:22 (sandra)<\/b>freezer drawer, and integrated washing machine fittings on order <\/p>

30\/01\/2019 16:35 (sandra)<\/b>Adjusted all blind cords, fitted blind hooks to all windows, supplied and fitted freezer drawer and carried out a general clean.Appliance engineer will deal with integrated washing machine door.<\/p>

31\/01\/2019 09:20 (jan)<\/b>RA booked for Mon, 4th Feb between 12 and 4pm<\/p>

31\/01\/2019 12:15 (sandra)<\/b>Booked for Monday 4th with keys <\/p>

31\/01\/2019 12:15 (sandra)<\/b>12 - 4 pm <\/p>

05\/02\/2019 14:14 (sandra)<\/b>All jobs completed.RA have ordered a fixing kit for the appliance door to be fitted back on. Waiting on date to fit<\/p>

05\/02\/2019 15:29 (jan)<\/b>Email for access to fit the new Installation Kit for the integrated washing machine door on 8th Feb between 12 and 4pm<\/p>

05\/02\/2019 16:12 (jan)<\/b>Booked for Fri, 8th Feb between 12 and 4pm to fit the new Installation Kit that is required for the integrated washing machine door <\/p>

12\/02\/2019 15:05 (sandra)<\/b>mounting kit replaced <\/p>

12\/02\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38577","activity_ticket_id":"40102","ticket_reference":"HDT41183","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12276 - 7a Langley Street","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/01\/19","activity_end":"2019-01-04 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47956","activity_notes":"To isolate supplies and disconnect and remove faulty taps to 1st and 2nd floor, to then supply and fit Vola taps (2No), commission on completion, test and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 12:29 (sandra)<\/b>Still awaiting delivery of the tap <\/p>

29\/01\/2019 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38578","activity_ticket_id":"40103","ticket_reference":"HDT41184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 1, 10 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/01\/19","activity_end":"2019-01-04 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47957","activity_notes":"Can we please raise a job for the intercom at this building to be repaired?Dilia Knobel ; Andreas Winterstein ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 08:51 (sandra )<\/b>(Ticket Closed)<\/p>

28\/01\/2019 09:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2019 09:34 (sandra)<\/b>waiting for parts <\/p>

13\/02\/2019 12:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38579","activity_ticket_id":"40104","ticket_reference":"HDT41185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in common parts ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/19","activity_end":"2019-01-04 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47958","activity_notes":" lights out in common parts ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38580","activity_ticket_id":"40105","ticket_reference":"HDT41186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window Repair","ticket_address_1":"Flat 3.2, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"04\/01\/19","activity_end":"2019-01-04 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47959","activity_notes":"WINDOW REPAIR _ "one of the inner sash windows has come loose and so is sliding open making our bedroom extra exposed. From a previous repair I think they need a special 'key' to tighten the inner elastic. "Service Desk - please raise a job for Reddan to attend to the window repair. Access to be arranged with Aisleigh on 07971 527203.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38581","activity_ticket_id":"40106","ticket_reference":"HDT41187","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in common parts ","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/19","activity_end":"2019-01-04 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47960","activity_notes":"lights out in common parts ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 14:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38582","activity_ticket_id":"40107","ticket_reference":"HDT41188","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no power to sockets ","ticket_address_1":"9 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/19","activity_end":"2019-01-04 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47961","activity_notes":"no power to sockets ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38583","activity_ticket_id":"40010","ticket_reference":"HDT41091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12609 - Flat 3, 36-40 Rupert Street ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/19","activity_end":"2019-01-04 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47962","activity_notes":"Replacement door seal to washing machine ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 11:15 (sandra)<\/b>booked for Monday 10 - 2pm. access to be confirmed <\/p>

03\/01\/2019 14:03 (sandra)<\/b>enter with keys <\/p>

07\/01\/2019 09:53 (sandra)<\/b>cant get hold of tenant and have emailed the client for assistance with this <\/p>

08\/01\/2019 09:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38584","activity_ticket_id":"40108","ticket_reference":"HDT41189","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet seat","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/01\/19","activity_end":"2019-01-04 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47963","activity_notes":"We have the fixture\/ toilet seat with us, just need your plumber\/maintenance contractor to install it.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38585","activity_ticket_id":"40109","ticket_reference":"HDT41190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shopfront","ticket_address_1":"12\/13 Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"04\/01\/19","activity_end":"2019-01-04 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47964","activity_notes":"Please assign a works order to Redden for the following:Please board up glassed area of shopfront","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 08:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38586","activity_ticket_id":"40110","ticket_reference":"HDT41191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sewage smells","ticket_address_1":"Flat 3, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/19","activity_end":"2019-01-04 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47965","activity_notes":"Please raise a work order for Reddan to attend to investigate the shower drainage, there are reports of sewage smells coming from there and the showing backing up at times.Please confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 15:03 (jan)<\/b>Email for access this afternoon<\/p>

04\/01\/2019 16:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38587","activity_ticket_id":"40111","ticket_reference":"HDT41192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap dripping","ticket_address_1":"Flat 3, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/01\/19","activity_end":"2019-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47966","activity_notes":"Today the hot tap in the bathroom keeps dripping.Weve turned it off from the stop tap underneath the sink so not a problem that it will leak.salome@sylondon.uk","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 15:52 (jan)<\/b>Email for access Tuesday, 8th Jan<\/p>

04\/01\/2019 16:03 (jan)<\/b>Booked for Tuesday, 8th Jan with keys<\/p>

08\/01\/2019 15:58 (jan)<\/b>Booked for 9th Jan with keys to fit replacement tap<\/p>

10\/01\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38588","activity_ticket_id":"40112","ticket_reference":"HDT41193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing properly","ticket_address_1":"Quadran Business Centre, 135 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/01\/19","activity_end":"2019-01-04 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47967","activity_notes":"Please attend site as the toilet on 2nd floor outside Unit 27 as the toilet is not flushing properly. This has been reported to us by the tenant. Access can be provided at any time.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38589","activity_ticket_id":"40113","ticket_reference":"HDT41194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - electrics keep tripping ","ticket_address_1":"Flat 1","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/19","activity_end":"2019-01-07 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47968","activity_notes":"electrics keep tripping ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38590","activity_ticket_id":"40114","ticket_reference":"HDT41195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/01\/19","activity_end":"2019-01-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47969","activity_notes":"washing machine keeps tripping the electrics ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 10:52 (jan)<\/b>Email for access on 10th Jan between 8am and 12pm<\/p>

07\/01\/2019 17:00 (jan)<\/b>Booked for 10th January, access to be confirmed<\/p>

08\/01\/2019 09:24 (jan)<\/b>Booked for 10th Jan between 8am and 12pm with keys<\/p>

11\/01\/2019 16:14 (jan)<\/b>Parts on order<\/p>

11\/01\/2019 16:54 (jan)<\/b>Booked for Thursday, 17th Jan. Awaiting a time slot and access<\/p>

14\/01\/2019 09:36 (jan)<\/b>Booked for between 12 and 4pm on Thurs, 17th Jan. Awaiting conf of access<\/p>

14\/01\/2019 12:39 (jan)<\/b>Access with keys on Thurs, 17th Jan between 12 and 4pm<\/p>

15\/01\/2019 12:10 (sandra)<\/b>reset machine so that tenants clothes could be removed. <\/p>

17\/01\/2019 14:19 (sandra)<\/b>roy to get keys for access <\/p>

17\/01\/2019 15:11 (sandra)<\/b>wrong keys given and access needs to be rescheduled <\/p>

22\/01\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38591","activity_ticket_id":"40115","ticket_reference":"HDT41196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no heating ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/19","activity_end":"2019-01-07 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47970","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38592","activity_ticket_id":"40096","ticket_reference":"HDT41177","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leaking pipe","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/19","activity_end":"2019-01-07 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47971","activity_notes":"leaking pipe","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 16:05 (jan)<\/b>Email for access to Flats 5 and 7 on 4th Jan<\/p>

07\/01\/2019 08:32 (sandra)<\/b>Following a leak over the Christmas period and after asking on numerous occasions if this was still leaking I was told it was ok. I arranged to meet Tim on Thursday to show him that I wasn't convinced that this had been resolved. As soon as we walked into the flat it was leaking. Flat 5 Tim saw that it seemed to be leaking from a lead pipe on the balcony. Found that it is the kitchen and bath waste pipe from flat 7. We cut and replaced this pipe. On Friday Danny and myself visited every flat and found that the lead pipe is leaking on every floor where it passes through the balcony but the worst point was on a join on flat 1 where the lead pipe passes back into the wall. The connection is poor as the lead pipe is all bent up. Tried to tighten up best we could. Overall where flats 3 and 5 have been converted the old waste pipe has been left in the wall and can not be seen within the flat. This I believe has been left open and could be causing a problem. The new waste is run in a different direction. Waste from flat 7 and flat 1 seems to be causing all the problems but mainly 7. Could the waste be re run?? Could this pipe be partially blocked?? Maybe a camera survey is needed<\/p>

10\/01\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38593","activity_ticket_id":"40087","ticket_reference":"HDT41168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12616 - Flat 1, 10 Charlotte Street","ticket_address_1":"Flat 1, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/19","activity_end":"2019-01-07 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47972","activity_notes":"To disconnect and remove existing defective hob and dispose off correctly.To then supply and fit new Bosch ceramic hob into place, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 09:20 (sandra)<\/b>in at the cooker centre <\/p>

16\/01\/2019 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38594","activity_ticket_id":"40119","ticket_reference":"HDT41200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer Dryer","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"106 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/01\/19","activity_end":"2019-01-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47973","activity_notes":"Unfortunately I need to report the same problem again with the washer\/dryer going on PAUSE all the time, see my fault description below.The technician did not solve the problem.Lately it always goes in the PAUSE modus during the washing cycle, so we need start again from the Pause modus up to 5 times per washing cycle. We never overload the machine so it must be a technical error.","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 10:47 (jan)<\/b>Email for access on 10th Jan between 8am and 12pm<\/p>

07\/01\/2019 14:22 (sandra)<\/b>booked for 10\/1 between 8 - 12 pm.<\/p>

09\/01\/2019 16:37 (jan)<\/b>Tenant may be home but pick up keys in case they have to go out<\/p>

10\/01\/2019 09:00 (sandra)<\/b>10th between 10 - 2pm<\/p>

17\/01\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38595","activity_ticket_id":"40038","ticket_reference":"HDT41119","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"38 William IV St ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/01\/19","activity_end":"2019-01-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47974","activity_notes":"Please book a rodent proofing guy for a whole day to carry out the rodent proofing on the above properties.Collect keys from5 Rupert Court.Could you please reply with dates for the New Year, so Reddans can join us?","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 10:02 (sandra)<\/b>Booked for Tuesday at 9 am <\/p>

08\/01\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38596","activity_ticket_id":"40120","ticket_reference":"HDT41201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window openers ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/19","activity_end":"2019-01-07 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47975","activity_notes":"Please raise a work order for Reddan to check on the window closers.Tenant reported it can't open fully.Reddan, please arrange date\/time and I wil arrange access from tenant.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38597","activity_ticket_id":"40121","ticket_reference":"HDT41202","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom door","ticket_address_1":"Flat 4, 6 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/19","activity_end":"2019-01-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47976","activity_notes":"Please attend Flat 4, 6 SML as the bathroom door has jammed shut. Access can be arranged via tenant.Tenant's details are:Tatianna 0755 773 2800","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 12:48 (jan )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 16:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2019 16:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38598","activity_ticket_id":"40122","ticket_reference":"HDT41203","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 3, 1 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/01\/19","activity_end":"2019-01-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47977","activity_notes":"There is a patch of water on the front wall of the bedroom in Flat 3 where the roof is clearly leaking as it did into the living room previously (photo attached). This is the wall that faces into Charlotte Place above the left window as you look out of the flat. TAKE PICTURES","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 10:27 (jan)<\/b>Email for access Tues am, 8th Jan with Flat 1<\/p>

08\/01\/2019 12:21 (jan)<\/b>Booked for Tues, 8th Jan from 2pm<\/p>

09\/01\/2019 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38599","activity_ticket_id":"40123","ticket_reference":"HDT41204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12565 - Flat 2, 10 Charlotte Street - Break In","ticket_address_1":"Flat 2, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/19","activity_end":"2019-01-07 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47978","activity_notes":"Recommendations regarding security To supply and fit 2no hinge bolts1 no birmingham bar ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38600","activity_ticket_id":"40123","ticket_reference":"HDT41204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12565 - Flat 2, 10 Charlotte Street - Break In","ticket_address_1":"Flat 2, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/19","activity_end":"2019-01-07 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47979","activity_notes":"Recommendations regarding security To supply and fit 2no hinge bolts1 no birmingham bar ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38600","activity_ticket_id":"40123","ticket_reference":"HDT41204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12565 - Flat 2, 10 Charlotte Street - Break In","ticket_address_1":"Flat 2, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/19","activity_end":"2019-01-07 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47980","activity_notes":"Recommendations regarding security To supply and fit 2no hinge bolts1 no birmingham bar ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38602","activity_ticket_id":"40010","ticket_reference":"HDT41091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12609 - Flat 3, 36-40 Rupert Street ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"07\/01\/19","activity_end":"2019-01-07 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47981","activity_notes":"Replacement door seal to washing machine ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 11:15 (sandra)<\/b>booked for Monday 10 - 2pm. access to be confirmed <\/p>

03\/01\/2019 14:03 (sandra)<\/b>enter with keys <\/p>

07\/01\/2019 09:53 (sandra)<\/b>cant get hold of tenant and have emailed the client for assistance with this <\/p>

08\/01\/2019 09:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38603","activity_ticket_id":"40124","ticket_reference":"HDT41205","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose socket","ticket_address_1":"3rd Floor, 21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/19","activity_end":"2019-01-07 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47982","activity_notes":"Please attend site to repair loose socket in the kitchen - 3rd floor.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 10:48 (sandra)<\/b>booked 9th <\/p>

09\/01\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38604","activity_ticket_id":"39291","ticket_reference":"HDT40372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12467 - Crush, 30 Rathbone Street ","ticket_address_1":"Crush, 30 Rathbone Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/01\/19","activity_end":"2019-01-07 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47983","activity_notes":"Replacement shop street door ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2018 15:32 (sandra)<\/b>MR to source the door <\/p>

09\/01\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38605","activity_ticket_id":"40125","ticket_reference":"HDT41206","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/01\/19","activity_end":"2019-01-08 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47984","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wellsTo include waste outlet pipe going across the flat roof over Flat 7Yes access is fine porter on site you will need to get into flat 8 (top floor) and flat 7 (flat roof) as well as the basement areas and the rear well area. ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38606","activity_ticket_id":"40126","ticket_reference":"HDT41207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Transfer of furniture and boxes of files","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/19","activity_end":"2019-01-08 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47985","activity_notes":"Please raise a work order for Reddan to transfer furnitures n boxes of files to 21A Wardour St.Reddan, yesterday your guys transfer tables and there are more items that need to be transferred.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 10:13 (sandra)<\/b>key cabinets to be moved. <\/p>

22\/01\/2019 13:37 (sandra)<\/b>waiting on client to notify when we can move the key cabinets <\/p>

24\/01\/2019 14:00 (sandra)<\/b>on going <\/p>

24\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38607","activity_ticket_id":"40126","ticket_reference":"HDT41207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Transfer of furniture and boxes of files","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47986","activity_notes":"Please raise a work order for Reddan to transfer furnitures n boxes of files to 21A Wardour St.Reddan, yesterday your guys transfer tables and there are more items that need to be transferred.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 10:13 (sandra)<\/b>key cabinets to be moved. <\/p>

22\/01\/2019 13:37 (sandra)<\/b>waiting on client to notify when we can move the key cabinets <\/p>

24\/01\/2019 14:00 (sandra)<\/b>on going <\/p>

24\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38608","activity_ticket_id":"40127","ticket_reference":"HDT41208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/01\/19","activity_end":"2019-01-08 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47987","activity_notes":"Please raise a work order for Reddan to attend site.Tenant reported loose tap.Reddan, tenant should be in for access. Danny is aware of this job.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 13:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38609","activity_ticket_id":"40056","ticket_reference":"HDT41137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"common parts ","ticket_address_2":"1 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/19","activity_end":"2019-01-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47988","activity_notes":"Please attend flat 3 to investigate a leak in the common parts. This is the email for the tenant in Flat 1 stella.kyrimi@yahoo.comI dont know whether Reddan have attended yet but there is also a patch of water on the front wall of the bedroom in Flat 3 where the roof is clearly leaking as it did into the living room previously (photo attached). This is the wall that faces into Charlotte Place above the left window as you look out of the flat. Please can this also be remedied. ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 09:55 (jan)<\/b>Email to tenant for access to Flat 1 on Tuesday, 8th Jan<\/p>

07\/01\/2019 09:20 (jan)<\/b>Email for access Tues am, 8th Jan<\/p>

07\/01\/2019 15:19 (jan)<\/b>Email for access Tues pm, 8th Jan<\/p>

07\/01\/2019 16:04 (jan)<\/b>Scheduled for Thursday, 10th Jan at 3pm. Access via tenant<\/p>

14\/01\/2019 12:14 (sandra)<\/b>New cc pan and cistern is needed as I am unable to dismantle due to condition\/age, To supply and fit new close couple pan and cistern 200 materials4hrs labour<\/p>

16\/01\/2019 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38610","activity_ticket_id":"40128","ticket_reference":"HDT41209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12565 - Flat 2, 10 Charlotte Street - Break In","ticket_address_1":"Flat 2, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47989","activity_notes":"Recommendations regarding security ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 15:57 (jan)<\/b>Email to client for access Friday am, 11th Jan<\/p>

10\/01\/2019 16:34 (jan)<\/b>Booked for Friday, 11th Jan with keys<\/p>

11\/01\/2019 09:46 (jan)<\/b>Email to client to reschedule when the tenant can provide access<\/p>

11\/01\/2019 13:42 (sandra)<\/b>Attended and found keys did not fit the flat door, Have since been told that the keys are correct,so will retry Monday.<\/p>

14\/01\/2019 14:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38611","activity_ticket_id":"40129","ticket_reference":"HDT41210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flickering light","ticket_address_1":"Zuma Restaurant, 11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1RH","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/19","activity_end":"2019-01-08 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47990","activity_notes":"The light in between the 2 doors on the 3rd floor has gone again. Would it be possible to get it replaced as it is flickering constantly?","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38613","activity_ticket_id":"40000","ticket_reference":"HDT41081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"kitchen cupboard doors","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"2019-01-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47992","activity_notes":"Please raise a work order for Reddan to attend to carry out repairs to the kitchen cupboard doors where the finishes have come loose.Please confirm when someone can attend to carry out the works.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 15:37 (sandra)<\/b>awaiting access <\/p>

20\/12\/2018 15:10 (jan)<\/b>Email to tenant for access<\/p>

08\/01\/2019 10:04 (jan)<\/b>Email for access today to take measurements for replacement doors<\/p>

08\/01\/2019 11:19 (jan)<\/b>Access this afternoon via tenant<\/p>

08\/01\/2019 15:24 (sandra)<\/b>Attended and found x1 door with the plastic covering blown and damaged, dimensions for a replacement be are :- Length 895mm and,Width 595mm,In gloss white.Time 1hr,Materials none as yet,Parking 7.50Photos attached.<\/p>

08\/01\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2019 15:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2019 15:47 (jane)<\/b>New kitchen door on order, 5-7 working days delivery <\/p>

18\/01\/2019 12:13 (sandra)<\/b>to be booked w\/c 21st<\/p>

18\/01\/2019 12:30 (jan)<\/b>Email for access Thursday am, 24th Jan<\/p>

18\/01\/2019 15:34 (jan)<\/b>Email to client to fit new door on Monday, 21st Jan<\/p>

18\/01\/2019 16:10 (jan)<\/b>Booked for Monday am, 21st Jan with keys<\/p>

24\/01\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38614","activity_ticket_id":"39999","ticket_reference":"HDT41080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 2 & 3 ","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/19","activity_end":"2019-01-09 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47993","activity_notes":"Please can you arrange for Dan to place the absorbent pads we discussed for the xmas period so that we can check after xmas to see if the leak has stopped\/Dan is aware we just need to know when you need access to do this so we can confirm access.While you're at the flat, could you take a look at two more issues in the kitchen?1. The cold water tap (right-side) is leaking.2. The kitchen hood isn't opening properly - one of the screws came off (I'll leave it next to the hob so you could take a look tomorrow).","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 14:32 (jan)<\/b>Booked for Friday, 21st with keys but knock before entry<\/p>

08\/01\/2019 11:02 (jan)<\/b>Booked for 9th Jan with keys<\/p>

09\/01\/2019 09:00 (sandra)<\/b>Ordered parts - Travis<\/p>

10\/01\/2019 09:15 (sandra)<\/b>Supplied and fitted new kitchen tap, removed boxing removed and disposed of gel pads and replaced.I would estimate that over Christmas period that approx a pint or more of water has been absorbed by pads.<\/p>

15\/01\/2019 10:55 (sandra)<\/b>booked 15th <\/p>

15\/01\/2019 12:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38615","activity_ticket_id":"40061","ticket_reference":"HDT41142","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"supply \"Gentoo Desk High Cupboard\"","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/19","activity_end":"2019-01-08 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47994","activity_notes":"Please supply site with "Gentoo Desk High Cupboard" Ref:4894 Price 120.00 Please deliver to siteoffice. ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38616","activity_ticket_id":"40130","ticket_reference":"HDT41211","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor Fan","ticket_address_1":"9A Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/19","activity_end":"2019-01-08 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47995","activity_notes":"Please attend 9A as the extractor fan in the top floor kitchen is loose and may be about to fall off. Please repair. Issued reported by Greg, 07810090000. Reddan, please use management keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38617","activity_ticket_id":"40039","ticket_reference":"HDT41120","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"26 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/01\/19","activity_end":"2019-01-08 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47996","activity_notes":"Please book a rodent proofing guy for a whole day to carry out the rodent proofing on the above properties.Collect keys from5 Rupert Court.Could you please reply with dates for the New Year, so Reddans can join us?","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 11:54 (sandra)<\/b>TODAY <\/p>

08\/01\/2019 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38618","activity_ticket_id":"40036","ticket_reference":"HDT41117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12613 - Flat 3, 26 Rose Street ","ticket_address_1":"Flat 3, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/19","activity_end":"2019-02-27 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47997","activity_notes":"To carefully remove defective glazed doors leading to terrace area, remove all furniture and set aside for re-use.Supply and install new bespoke glazed paneled doors back to aperture, reinstate all previously remove furniture Prime, apply undercoat followed by 1No top coat all to match existing ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2019 12:14 (sandra)<\/b>being manufactured MR<\/p>

21\/02\/2019 08:45 (sandra)<\/b>booked for wednesday 27th <\/p>

27\/02\/2019 16:54 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/03\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38619","activity_ticket_id":"39956","ticket_reference":"HDT41037","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pre-tenancy checks 29th Jan","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PF","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/19","activity_end":"2019-01-29 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47998","activity_notes":"Please attend 2nd floor flat to carry out pre tenancy checks and redecorate the above flat on 29th Jan. New tenant arriving on the 30th ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 11:35 (sandra)<\/b>Decorating booked for 29th <\/p>

31\/01\/2019 12:25 (sandra)<\/b>roy hasnt produced a list and has done work himself <\/p>

04\/02\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38620","activity_ticket_id":"40131","ticket_reference":"HDT41212","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked Drain","ticket_address_1":"6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/19","activity_end":"2019-01-09 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"47999","activity_notes":"Tenant has a blocked drain. Please contact him to arrange access.6 Gerrard Street Tenant greg - 07810090000.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 11:15 (jan)<\/b>Access requested for this afternoon<\/p>

08\/01\/2019 12:46 (jan)<\/b>Booked for Wed, 9th Jan with keys<\/p>

09\/01\/2019 14:29 (jan)<\/b>Rescheduled for Thurs, 10th Jan. Greg to meet engineer from 1.30pm with 30 minutes prior warning required<\/p>

10\/01\/2019 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38621","activity_ticket_id":"39131","ticket_reference":"HDT40212","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp, decking and flooring ","ticket_address_1":"Flat B","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/01\/19","activity_end":"2019-01-08 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48000","activity_notes":"Can we please raise a job to Investigate damp upstairs by left hand terrace doorImprove decking , can it be sanded and treated? Definitely front deck please also assess back oneReplace bathroom floor downstairs Any update on when the leak will be fixed? Quite a bit of water coming through today and presumably more rain the coming months.","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2018 15:31 (jan)<\/b>Email for access Thursday, 18th to take a look at the decking<\/p>

16\/10\/2018 14:44 (jan)<\/b>Booked for Thursday with keys<\/p>

18\/10\/2018 16:05 (sandra)<\/b>Complete, lifted sections of decking,made a repair, flushed away all debris trapped underneath, reinstated decking,and pressure washed top of decking to front of property and decking to rear of property. <\/p>

24\/10\/2018 10:36 (sandra)<\/b>waiting on samples to be collected from supplier <\/p>

06\/12\/2018 11:57 (sandra)<\/b>waiting on client to choose samples <\/p>

25\/02\/2019 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38622","activity_ticket_id":"40061","ticket_reference":"HDT41142","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"supply \"Gentoo Desk High Cupboard\"","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/19","activity_end":"2019-01-08 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48001","activity_notes":"Please supply site with "Gentoo Desk High Cupboard" Ref:4894 Price 120.00 Please deliver to siteoffice. ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38623","activity_ticket_id":"40132","ticket_reference":"HDT41213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Little or no hot water ","ticket_address_1":"Apt 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/19","activity_end":"2019-01-08 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48002","activity_notes":"We have another apartment with little or no hot water & have checked & believe the bottom element to not be working, (same as apt 8 last week). Please arrange for an engineer to attend & resolve.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 11:48 (jan)<\/b>Awaiting access for Wed pm, 9th Jan<\/p>

10\/01\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38624","activity_ticket_id":"39573","ticket_reference":"HDT40654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 20, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/01\/19","activity_end":"2019-01-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48003","activity_notes":"Please attend site as we have reported some humidities on our bathroom wall that seem to come from gutters outside the flat not flowing the water through. Is there a chance this can get checked as it has affected the inside wall in their bathroom?Also, they are having some issues with the hot water pressure where the cold water is more powerful and therefore makes it difficult to control the temperature of the shower. We had someone come to fix it (by limiting the flow of cold water) but its still not ideal as the issue prevails and now the overall pressure has weakened too.For access please contact tenant on details below.Rudyr_garciasicilia@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:13 (sandra)<\/b>emailed for Access on Tuesday <\/p>

14\/11\/2018 15:32 (sandra)<\/b>tenant cant manage the time and date <\/p>

06\/12\/2018 11:53 (sandra)<\/b>We still need to look at the gutters and would like to book this in Thursday or Friday of next week or one day the following week.I understand you have to work from home.Can you advise if there are any dates before Christmas that we can attend.<\/p>

10\/12\/2018 09:25 (jan)<\/b>Contact tenant after Xmas to book in<\/p>

08\/01\/2019 12:37 (jan)<\/b>Email to tenant for access next week (w\/c 14th Jan)<\/p>

09\/01\/2019 12:48 (jan)<\/b>Email for access Thurs, 17th Jan<\/p>

11\/01\/2019 15:58 (jan)<\/b>Booked for Fri, 18th Jan. Access via tenant<\/p>

18\/01\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38625","activity_ticket_id":"40133","ticket_reference":"HDT41214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating issue","ticket_address_1":"2nd Floor office, 11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/01\/19","activity_end":"2019-01-09 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48004","activity_notes":"Also, would it be possible to get someone to come and take a look at our heaters (radiators)? They don't seem to be working.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38626","activity_ticket_id":"40134","ticket_reference":"HDT41215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken lock","ticket_address_1":"30 Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/19","activity_end":"2019-01-08 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48005","activity_notes":"Please raise a work order for Reddan to attend to repair broken lock, this was an FB1 Key.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:59 (sandra)<\/b>awaiting James permission to go ahead with works after quote sent over <\/p>

16\/01\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38627","activity_ticket_id":"40135","ticket_reference":"HDT41216","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12589 - Flat 3, Nassau House, 122 Shaftesbury Avenue ","ticket_address_1":"Flat 3, Nassau House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/01\/19","activity_end":"2019-01-08 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48006","activity_notes":"Redecoration of bedrooms ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:45 (sandra)<\/b>to be booked in <\/p>

15\/01\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38628","activity_ticket_id":"40136","ticket_reference":"HDT41217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No water supply","ticket_address_1":"21A Wardour St (site office)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/01\/19","activity_end":"2019-01-08 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48007","activity_notes":"No water supplyPlease raise a work order for Reddan to investigate.Reddan, Danny is on his way to site office now.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38629","activity_ticket_id":"40137","ticket_reference":"HDT41218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water or heating","ticket_address_1":"Apt 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/19","activity_end":"2019-01-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48008","activity_notes":"Please attend apartment 7 as the tenant has had no radiator or hot water. It stopped working 3 weeks ago but tenant has been away for Christmas. Access can be arranged with tenant - Elise, 07828 670570","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 15:32 (jan)<\/b>Booked for Wed, 9th Jan between 2 and 4pm. Access via tenant<\/p>

10\/01\/2019 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38630","activity_ticket_id":"40137","ticket_reference":"HDT41218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water or heating","ticket_address_1":"Apt 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48009","activity_notes":"Please attend apartment 7 as the tenant has had no radiator or hot water. It stopped working 3 weeks ago but tenant has been away for Christmas. Access can be arranged with tenant - Elise, 07828 670570","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 15:32 (jan)<\/b>Booked for Wed, 9th Jan between 2 and 4pm. Access via tenant<\/p>

10\/01\/2019 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38631","activity_ticket_id":"40000","ticket_reference":"HDT41081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"kitchen cupboard doors","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/19","activity_end":"2019-01-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48010","activity_notes":"Please raise a work order for Reddan to attend to carry out repairs to the kitchen cupboard doors where the finishes have come loose.Please confirm when someone can attend to carry out the works.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2018 15:37 (sandra)<\/b>awaiting access <\/p>

20\/12\/2018 15:10 (jan)<\/b>Email to tenant for access<\/p>

08\/01\/2019 10:04 (jan)<\/b>Email for access today to take measurements for replacement doors<\/p>

08\/01\/2019 11:19 (jan)<\/b>Access this afternoon via tenant<\/p>

08\/01\/2019 15:24 (sandra)<\/b>Attended and found x1 door with the plastic covering blown and damaged, dimensions for a replacement be are :- Length 895mm and,Width 595mm,In gloss white.Time 1hr,Materials none as yet,Parking 7.50Photos attached.<\/p>

08\/01\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2019 15:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2019 15:47 (jane)<\/b>New kitchen door on order, 5-7 working days delivery <\/p>

18\/01\/2019 12:13 (sandra)<\/b>to be booked w\/c 21st<\/p>

18\/01\/2019 12:30 (jan)<\/b>Email for access Thursday am, 24th Jan<\/p>

18\/01\/2019 15:34 (jan)<\/b>Email to client to fit new door on Monday, 21st Jan<\/p>

18\/01\/2019 16:10 (jan)<\/b>Booked for Monday am, 21st Jan with keys<\/p>

24\/01\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38632","activity_ticket_id":"40138","ticket_reference":"HDT41219","ticket_client":"1832","client_name":"Argos","ticket_title":"Carpet tiles ","ticket_address_1":"Argos ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/01\/19","activity_end":"2019-01-08 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48011","activity_notes":"To purchase carpet tiles on Argos behalf ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2019 13:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38633","activity_ticket_id":"40139","ticket_reference":"HDT41220","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"LS\/JH\/10521 - Ventilation to Toilets - 7a Langley Street","ticket_address_1":"Ventilation to Toilets - 7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/01\/19","activity_end":"2019-01-08 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48012","activity_notes":"Further to our engineers visit to rectify the issues you were experiencing with your W.C extract system I am submitting our quotation for future annual service works.To supply and fit 2 new Aeropleat filters (we will remove and dispose of the old ones), remove all extraction grilles linked to the system, clean and re install and check that system is functioning correctly. Works to be undertaken out of hours.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 16:40 (jane)<\/b>Works programmed in for Saturday 19th January 2019<\/p>

22\/01\/2019 13:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38634","activity_ticket_id":"40140","ticket_reference":"HDT41221","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no lights working in reception ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/19","activity_end":"2019-01-09 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48013","activity_notes":"no lights working in reception ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 14:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38635","activity_ticket_id":"40141","ticket_reference":"HDT41222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof repairs","ticket_address_1":"3rd Floor office, 30 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/19","activity_end":"2019-01-09 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48014","activity_notes":"Please raise a work order for reddan to attend to the 3rd office at 30 Wellington Street to make roof repairs.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38636","activity_ticket_id":"40142","ticket_reference":"HDT41223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lightings","ticket_address_1":"5A Rupert Court (Shaftesbury estate external lightings)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/19","activity_end":"2019-01-09 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48015","activity_notes":"Please raise a work order for Reddan - electrician to check on lightings.Reddan, Alan is aware of this. Can we have the report by tomorrow please.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:45 (sandra)<\/b>on going <\/p>

18\/01\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38637","activity_ticket_id":"39855","ticket_reference":"HDT40936","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 4, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/19","activity_end":"2019-01-15 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48016","activity_notes":"Please could carry out the following today:-Toilet in family bathroom is leakingThe front cover of the dishwasher is peeling quite badly, can somebody take a look at this tooPlease use management keys access the property.","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2018 13:36 (sandra)<\/b>New geberit spares for pan orderedPlease see attached re. Dishwasher doorWx600 Hx700 gloss white<\/p>

07\/12\/2018 10:32 (sandra)<\/b>dishwasher door has been ordered JH<\/p>

17\/12\/2018 10:17 (jan)<\/b>Email to client for access today<\/p>

08\/01\/2019 13:08 (sandra)<\/b>door is in reception <\/p>

08\/01\/2019 13:51 (sandra)<\/b>Having changed multiple parts on toilet, including cracked flush pipe, worn flush cone and worn pan connector\/sealsI suspect there to be a hairline crack with in pan and will need replacing, we had a similar issue with en suite which we also had to replace pan. Replacement pan should be in by friday<\/p>

09\/01\/2019 10:31 (jan)<\/b>Email for access Friday, 11th Jan<\/p>

14\/01\/2019 12:09 (sandra)<\/b>Booked for tomorrow. <\/p>

14\/01\/2019 12:17 (jan)<\/b>Booked for Tues, 15th Jan with keys<\/p>

15\/01\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38638","activity_ticket_id":"40097","ticket_reference":"HDT41178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window Closers","ticket_address_1":"Flat 4, 37-38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"09\/01\/19","activity_end":"2019-01-09 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48017","activity_notes":"Please attend flat 4 to check on the window closers. Tenant reported it can't open fully.","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 14:49 (jan)<\/b>Email for access 4th Jan<\/p>

03\/01\/2019 15:33 (jan)<\/b>Booked for Tues, 8th Jan. Tenant to provide access<\/p>

08\/01\/2019 10:21 (sandra)<\/b>booked for Wednesday <\/p>

09\/01\/2019 10:47 (sandra)<\/b>spring balances have gone <\/p>

10\/01\/2019 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38639","activity_ticket_id":"40143","ticket_reference":"HDT41224","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12630 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/01\/19","activity_end":"2019-01-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48018","activity_notes":"Shower repairs ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 10:06 (jan)<\/b>Email to client for access on Thurs, 17th Jan first thing<\/p>

10\/01\/2019 11:17 (jan)<\/b>Scheduled for Thurs, 17th Jan at 9am<\/p>

18\/01\/2019 11:33 (sandra )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 16:39 (jan)<\/b>Email for access on Wed, 23rd Jan to fit tiles<\/p>

21\/01\/2019 16:54 (jan)<\/b>Booked for Wed, 23rd Jan at 11am. Tenant to provide access<\/p>

29\/01\/2019 14:43 (jan)<\/b>Email for access Wed am, 30th Jan to restore the tiles<\/p>

31\/01\/2019 11:22 (sandra)<\/b>need to return and put tiles back - 31\/1<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38640","activity_ticket_id":"40144","ticket_reference":"HDT41225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Thermostat","ticket_address_1":"Apt 8, Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/19","activity_end":"2019-01-10 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48019","activity_notes":"The hall thermostat is showing error E2,. Please arrange an engineer to attend.","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 11:24 (jan)<\/b>Email for access Thurs am, 10th Jan<\/p>

09\/01\/2019 12:40 (jan)<\/b>Booked for Thursday, 10th Jan <\/p>

11\/01\/2019 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38641","activity_ticket_id":"40145","ticket_reference":"HDT41226","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water and beeping alarm","ticket_address_1":"Flat 3, 25A Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48020","activity_notes":"Please can an engineer attend flat 3, 25A today as the radiator is not working so the tenant does not have any hot water and also the fire alarm keeps beeping. Please investigate and repair. Tenant's name is Millie O'Connell and can be contacted on: 07783 201 548","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 10:15 (sandra)<\/b>Repressurised system and replaced faulty smoke alarm. BUT.....Burnt out thermostat on hot water cylinder. Need to replace. <\/p>

10\/01\/2019 10:18 (sandra)<\/b>may need thermostat or element as burnt out <\/p>

11\/01\/2019 10:17 (sandra)<\/b>ordered a new heating element and thermostat <\/p>

15\/01\/2019 12:11 (jan)<\/b>Email for access Wed am, 16th Jan<\/p>

15\/01\/2019 15:38 (jan)<\/b>Booked for Wed am, 16th Jan with keys<\/p>

18\/01\/2019 16:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38642","activity_ticket_id":"39992","ticket_reference":"HDT41073","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12608 - Flat 2, 27 Slingsby Place ","ticket_address_1":"Flat 2, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/19","activity_end":"2019-01-09 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48021","activity_notes":"Replacement washer dryer ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2019 09:37 (jan)<\/b>Email for access Friday, 7th Dec<\/p>

03\/01\/2019 15:51 (jan)<\/b>Cancelled for 4th Jan as no confirmation of access received. To reschedule for w\/c 7th Jan<\/p>

08\/01\/2019 09:21 (jan)<\/b>Booked for 9th Jan between 10am and 2pm with keys<\/p>

09\/01\/2019 12:12 (jan)<\/b>Email for access Thurs or Friday to take a look at the slight leak from boiler<\/p>

17\/01\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38644","activity_ticket_id":"40146","ticket_reference":"HDT41227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 3, 62A Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC\"","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48023","activity_notes":"She reported that since they've returned from their Christmas break the heating has not been working properly. There is an error message displaying. Can someone please liase with her to arrange access and attend as soon as possible to repair the boiler. ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 08:58 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 09:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 09:38 (jan)<\/b>Email to client for access this afternoon with keys<\/p>

10\/01\/2019 16:08 (jan)<\/b>Heating now working.Re-scheduled for Thurs, 17th between 8 and 8.30.Tenant will provide access<\/p>

15\/01\/2019 09:58 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2019 09:58 (sandra)<\/b>We attended this job today and the wiring centre requires changing, which is stopping the boiler from operating.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38645","activity_ticket_id":"40100","ticket_reference":"HDT41181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 3.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/19","activity_end":"2019-01-09 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48024","activity_notes":"Pre tenancy checks to be carried out","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 13:05 (sandra)<\/b>pictures taken and sent to client of list of works <\/p>

08\/01\/2019 13:07 (sandra)<\/b>Bathroom 1) Hand basin taps loose 2) Hand basin blocked 3) Hair line crack on toilet seat 4) Bath pop up waste not working 5) Clear silicone at floor level has mildew and looks unsightly 6) Extractor fan not working 7) Missing towel rail valve head 8) Corrosion around towel rail electric heaterBedroom 1) Bars missing on wardrobe doors. Glue on door. Advise to remove 1 x bar and glue as 3 are missing 2) RCD keeps tripping. Faulty socket somewhere or Possibly underfloor heating3) Light in cupboard not working 4) Broken pull cord on blind Bedroom 2 1) Sliding door to bedroom is faulty 2) Ensuite sliding door is faulty Both grind and unable to lock. Not sure how to resolve this 3) Both blinds work but missing or broken pull cords 4) dimmer switch doesn't work Kitchen 1) Bottom drawer needs e&a 2) Kitche waste stopper in correct and unable to fill sink up. 3) Window 3. Broken slats 4) Window 2. Sash stop stuck between windows and unable to remove. This is stopping window from shutting properly 5) Windows 3 and 4. Top sash are rotten. 6) Windows 2 and 3 both leaking. No 3 causing internal damage. 7) Window no 3 gap at bottom when closed. Is this reason for internal leak??? 8) Rads falling off wall. Incorrect wall fixings but strongly advise floor supports. RAD FELL OFF WALL IN ANOTHER FLAT IN THIS BLOCK CAUSING LOT OF DAMAGE.9) Missing screw on vent control 10) Very dirty skylight.11) TV bracket left on wall. Remove??<\/p>

11\/01\/2019 10:13 (sandra)<\/b>Refixed taps. Unblocked sink. Re masticed bathroom floor. Repaired wardrobe doors. Overhauled windows and blinds, 3 blinds on order. Supplied and fitted new kitchen sink waste. Removed tv bracket and made good. <\/p>

15\/01\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38646","activity_ticket_id":"40147","ticket_reference":"HDT41228","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler leak","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/19","activity_end":"2019-01-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48025","activity_notes":"Slight leak from boiler","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38647","activity_ticket_id":"40148","ticket_reference":"HDT41229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 4, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/19","activity_end":"2019-01-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48026","activity_notes":"Please raise a work order for Reddan to investigate on the electric boiler.Bottom power to boiler fails.","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 12:28 (jan)<\/b>Booked for Thurs between 1 and 3pm with keys<\/p>

11\/01\/2019 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38648","activity_ticket_id":"40149","ticket_reference":"HDT41230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Furniture disposal","ticket_address_1":"Flat 4.1, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/19","activity_end":"2019-01-09 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48027","activity_notes":"Please raise a work order for Reddan to remove and dispose all furnitures\/items left in the flat.Reddan, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 08:59 (sandra)<\/b>Dismantled furniture ready for disposal<\/p>

10\/01\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38649","activity_ticket_id":"40149","ticket_reference":"HDT41230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Furniture disposal","ticket_address_1":"Flat 4.1, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/19","activity_end":"2019-01-09 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48028","activity_notes":"Please raise a work order for Reddan to remove and dispose all furnitures\/items left in the flat.Reddan, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 08:59 (sandra)<\/b>Dismantled furniture ready for disposal<\/p>

10\/01\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38650","activity_ticket_id":"40117","ticket_reference":"HDT41198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smell of burning ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48029","activity_notes":"smell of burning ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38651","activity_ticket_id":"40151","ticket_reference":"HDT41232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"09\/01\/19","activity_end":"2019-01-09 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48030","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2019 14:47 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 15:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38652","activity_ticket_id":"40152","ticket_reference":"HDT41233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out","ticket_address_1":"24A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/19","activity_end":"2019-01-09 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48031","activity_notes":"Lights out in communal stairwell","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 13:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38653","activity_ticket_id":"40154","ticket_reference":"HDT41235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out","ticket_address_1":"58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/19","activity_end":"2019-01-09 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48032","activity_notes":"Lights out in communal stairwell","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 13:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38654","activity_ticket_id":"40155","ticket_reference":"HDT41236","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"14 Holland Place Chambers, Holland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8 4LS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/19","activity_end":"2019-01-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48033","activity_notes":"As agreed, please carry out Gas safety inspection at Flat 14 Holland Place Chambers, Holland Place, London W8 4LSAccess to be arranged with tenant, please let me know when booked for.Please check \/ install co alarms, if one not there. The co alarm will either need to be fitted with 10 year sealed long life lithium battery in order to comply with the regulations or hard wired smoke alarm.I have attached a copy of previous gas certificate for reference of appliance.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 10:51 (jan)<\/b>Email to tenant for access on Thurs, 31st Jan<\/p>

23\/01\/2019 11:04 (jan)<\/b>Email to client to find out where we can pick up keys<\/p>

23\/01\/2019 12:06 (jan)<\/b>Booked for Thurs, 31st Jan with keys. Keys are at Dorringtons offices, 14 Hans Road, Knightsbridge Contact name: Nicole Thompson <\/p>

01\/02\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38655","activity_ticket_id":"40156","ticket_reference":"HDT41237","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 21, Garden Court, Lichfield Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/19","activity_end":"2019-02-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48034","activity_notes":"As agreed, please carry out Gas safety inspection at Flat 21 Garden Court Lichfield Road Richmond Surrey, TW9 3JS.This is access with Tenant only, we do not hold keys. Please let me know when booked for.Please check\/ install co alarms, if one not there. The co alarm will either need to be fitted with 10 year sealed long life lithium battery in order to comply with the regulations or hard wired smoke alarm.I have attached a copy of previous gas certificate for reference of appliances,","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:43 (jan)<\/b>Email to tenant for access on Fri, 1st Feb<\/p>

25\/01\/2019 11:51 (jan)<\/b>Further email for access on 1st Feb<\/p>

30\/01\/2019 15:56 (jan)<\/b>Booked for Fri, 1st Feb between 12 and 2pm. Access via tenant<\/p>

05\/02\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38656","activity_ticket_id":"40157","ticket_reference":"HDT41238","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 12, Restoration Square, 62-68 Battersea High St","ticket_address_2":"Battersea","ticket_town":"London","ticket_county":"","ticket_postcode":"SW11 3HJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/19","activity_end":"2019-01-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48035","activity_notes":"As agreed, please carry out Gas safety inspection at Flat 12 Restoration Square 62-68 Battersea High Street, Battersea, London SW11 3HJ.Access to arranged with tenant, please let me know when booked for.Please check \/ install co alarms, if one not there. The co alarm will either need to be fitted with 10 year sealed long life lithium battery in order to comply with the regulations or hard wired smoke alarm.I have attached a copy of previous gas certificate for reference of appliances.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:01 (jan)<\/b>Email to tenant for access on Thurs, 31st Jan<\/p>

23\/01\/2019 12:01 (jan)<\/b>Email to client for advices as to where we can pick up keys<\/p>

23\/01\/2019 16:28 (jan)<\/b>Booked for Thursday, 13st Jan. Access with keys to be collected from First Union, 21 Battersea Square, Battersea, SW11 3RA<\/p>

01\/02\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38657","activity_ticket_id":"40158","ticket_reference":"HDT41239","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 15, Restoration Square, 62-68 Battersea High St","ticket_address_2":"Battersea","ticket_town":"London","ticket_county":"","ticket_postcode":"SW11 3HJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/19","activity_end":"2019-01-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48036","activity_notes":"As agreed, please carry out Gas safety inspection at Flat 15 Restoration Square 62-68 Battersea High Street Battersea London SW11 3HJAccess to be arranged with tenant , we do not hold keys. Please let me know when booked for.Please check \/ install co alarms if one not there. The co alarms will either needs to be fitted with 10 year sealed long life lithium battery in order to comply with the regulations or hard wires smoke alarm.I have attached a copy of previous gas certificate for reference of appliances.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 10:56 (jan)<\/b>Email to tenant for access on Thurs, 31st Jan<\/p>

25\/01\/2019 11:44 (jan)<\/b>Further email for access on 31st Jan<\/p>

28\/01\/2019 16:19 (jan)<\/b>Booked for Thurs, 31st Jan between 2 and 4pm. Tenant will provide access<\/p>

01\/02\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38658","activity_ticket_id":"40159","ticket_reference":"HDT41240","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 17, Restoration Square, 62-68 Battersea High St","ticket_address_2":"Battersea","ticket_town":"London","ticket_county":"","ticket_postcode":"SW11 3HJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/19","activity_end":"2019-01-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48037","activity_notes":"As agreed, please carry out gas safety inspection at Flat 17 Restoration Square 62-68 Battersea Hight Street, Battersea London SW11 3HJAccess with tenant only, we do not hold keys. Please let me know when booked for.Please check \/install co alarms if one not there. The co alarm will either needs to be fitted with 10 year sealed long life lithium battery in order to comply with the regulations of hard wires smoke alarmI have attached a copy of previous gas certificate for reference of appliances.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 10:54 (jan)<\/b>Email to tenants for access on Thurs, 31st Jan<\/p>

25\/01\/2019 10:27 (jan)<\/b>Booked for 31st Jan between 12 and 2pm, tenant to provide access<\/p>

01\/02\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38659","activity_ticket_id":"40160","ticket_reference":"HDT41241","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 9, Garden Court, Lichfield Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/19","activity_end":"2019-02-01 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48038","activity_notes":"As agreed, please carry out gas inspection at Flat 9 Garden Court, Lichfield Road Richmond Surrey TW9 3JSAccess with tenant only, we do not hold keys. Please let me know when booked for.Please check \/ install co alarms if one not there. The co alarm will either need to be fitted with 10 year sealed long life lithium battery in order to comply with the regulations or hard wired smoke alarm.I have attached a copy of previous gas certificate for reference of appliances","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:41 (jan)<\/b>Email to tenant for access on Fri, 1st Feb<\/p>

23\/01\/2019 12:03 (jan)<\/b>Tenant no longer lives here. Email to client for further advices<\/p>

25\/01\/2019 11:48 (jan)<\/b>Email to client for confirmation of how we should proceed<\/p>

25\/01\/2019 14:35 (jan)<\/b>Booked for 1st Feb. Vacant property so keys are to be collected from Anthony Roberts, 308 Sandycombe Road, Kew, Surrey, TW9 3NG.<\/p>

30\/01\/2019 12:48 (jan)<\/b>Booked for Friday, 1st Feb. Flat is currently vacant, keys to be picked up from:-Anthony Roberts, 308 Sandycombe Rd, Kew, Surrey TW9 3NG<\/p>

01\/02\/2019 12:35 (jan)<\/b>Unable to pick up keys as they are out with a contractor for the weekend<\/p>

01\/02\/2019 15:35 (jan)<\/b>Email for access first thing on Thurs, 14th Feb<\/p>

06\/02\/2019 09:25 (sandra)<\/b>no keys available on the day for access as another contractor had the keys for the weekend<\/p>

21\/02\/2019 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38660","activity_ticket_id":"40162","ticket_reference":"HDT41243","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 5, Restoration Square, 62-68 Battersea High St","ticket_address_2":"Battersea","ticket_town":"London","ticket_county":"","ticket_postcode":"SW11 3HJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/19","activity_end":"2019-01-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48039","activity_notes":"As agreed, please carry out gas inspection at Flat 5 Restoration Square 62-68 Battersea Hight Street, Battersea London SW11 3HJAccess to be arranged with tenant. Please let me know when booked for.Please check\/ install co alarms if one not there. The co alarm need to be fitted with 10 year sealed long life lithium battery in order to comply with the regulations or hard wired smoke alarm.I have attached a copy of previous gas certificate for reference of appliances.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:07 (jan)<\/b>Email to client for tenant contact details<\/p>

23\/01\/2019 11:32 (jan)<\/b>Email to tenants for access on Thurs, 31st Jan<\/p>

25\/01\/2019 11:42 (jan)<\/b>Further email for access on 31st Jan<\/p>

25\/01\/2019 12:25 (jan)<\/b>Booked for Thursday, 31st Jan after 1pm. Access via tenant<\/p>

01\/02\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38661","activity_ticket_id":"40161","ticket_reference":"HDT41242","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 13, Garden Court, Lichfield Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/19","activity_end":"2019-02-01 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48040","activity_notes":"As agreed please carry out gas inspection and PAT Testing at Flat 13 Garden Court Lichfield Road, Richmond Surrey TW9 3JSAccess with tenant only , we do not hold keys. Please let me know when booked for.Please check \/ install co alarms if one not there. The co alarm will either needs to be fitted with 10 year sealed long life lithium battery in order to comply with regulations or hard wired smoke alarm.I have attached a copy of previous gas certificates for reference of appliances.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:38 (jan)<\/b>Email to tenant for access on Fri, 1st Feb<\/p>

23\/01\/2019 14:44 (jan)<\/b>Booked for after 3.30pm on Friday, 1st Feb. Access via tenant<\/p>

30\/01\/2019 12:53 (jan)<\/b>Booked for Friday, 1st Feb after 3.30pm. Access via tenant<\/p>

05\/02\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38662","activity_ticket_id":"40161","ticket_reference":"HDT41242","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 13, Garden Court, Lichfield Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48041","activity_notes":"As agreed please carry out gas inspection and PAT Testing at Flat 13 Garden Court Lichfield Road, Richmond Surrey TW9 3JSAccess with tenant only , we do not hold keys. Please let me know when booked for.Please check \/ install co alarms if one not there. The co alarm will either needs to be fitted with 10 year sealed long life lithium battery in order to comply with regulations or hard wired smoke alarm.I have attached a copy of previous gas certificates for reference of appliances.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:38 (jan)<\/b>Email to tenant for access on Fri, 1st Feb<\/p>

23\/01\/2019 14:44 (jan)<\/b>Booked for after 3.30pm on Friday, 1st Feb. Access via tenant<\/p>

30\/01\/2019 12:53 (jan)<\/b>Booked for Friday, 1st Feb after 3.30pm. Access via tenant<\/p>

05\/02\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38663","activity_ticket_id":"40163","ticket_reference":"HDT41244","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 18, Garden Court, Lichfield Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/19","activity_end":"2019-02-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48042","activity_notes":"As agreed, please carry out gas safety inspection at Flat 18 Garden Court Lichfield Road Richmond Surrey TW9 3JS.Access to be arranged with tenant. Please let me know when booked for.Please check \/ install co alarms if one not there. The co alarm will either to be fitted with 10 year sealed long life lithium battery in order to comply with the regulations or hard wired smoke alarm.I have attached a copy of previous gas certificate for reference of appliances.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:35 (jan)<\/b>Email to tenant for access Fri, 1st Feb<\/p>

23\/01\/2019 15:11 (jan)<\/b>Booked for Friday, 1st Feb between 12 and 2pm. Tenant to provide access<\/p>

30\/01\/2019 12:51 (jan)<\/b>Booked for Friday, 1st Feb between 12 and 2pm. Access via tenant<\/p>

05\/02\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38664","activity_ticket_id":"40164","ticket_reference":"HDT41245","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 20, Garden Court, Kew Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3J","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48043","activity_notes":"As agreed, please carry out PAT testing at Flat 20 Garden court Kew Road, Richmond Surrey TW9 3J.Access to be arranged with tenant, please let me know when booked for.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38665","activity_ticket_id":"40165","ticket_reference":"HDT41246","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 8, Garden Court, Kew Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48044","activity_notes":"As agreed, please carry out PAT testing at Flat 8 Garden court Kew Road, Richmond Surrey TW9 3JT.Access to be arranged with tenant, please let me know when booked for.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38666","activity_ticket_id":"40167","ticket_reference":"HDT41248","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 29, Garden Court, Kew Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48045","activity_notes":"As agreed, please carry out PAT Testing at Flat 29 Garden Court Kew Road Richmond Surrey TW9 3JSAccess to be arranged with tenant, we do not hold keys. Please let me know when booked for.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38667","activity_ticket_id":"40168","ticket_reference":"HDT41249","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 7, Garden Court, Kew Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48046","activity_notes":"As agreed, please carry out PAT testing at Flat 7 Garden Court Kew Road Richmond Surrey TW9 3JTTo arrange an access please contact Sarla 07947156710 , sarla43@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38668","activity_ticket_id":"40166","ticket_reference":"HDT41247","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 16, Garden Court, Lichfield Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/19","activity_end":"2019-01-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48047","activity_notes":"As agreed, please carry out PAT Testing at Flat 16 Garden Court Lichfield Road Richmond Surrey TW9 3JSAccess to be arranged with tenant, Please let me know when booked for.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38669","activity_ticket_id":"40169","ticket_reference":"HDT41250","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water\/heating ","ticket_address_1":"Flat 5","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/19","activity_end":"2019-01-10 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48048","activity_notes":"no hot water or heating ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 09:03 (sandra)<\/b>called tenant and arranged access but no access given on arrival.called and left voice message stating engineer was outside front door but no response.will arrange a visit today <\/p>

10\/01\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38670","activity_ticket_id":"40170","ticket_reference":"HDT41251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/19","activity_end":"2019-01-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48049","activity_notes":"Jessica (Tenant) called from flat 5 to say that she has no heating in her flat so she needs an engineer to attend, investigate and repair.Contact number for Jessica: 07712 185 166","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38671","activity_ticket_id":"40119","ticket_reference":"HDT41200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer Dryer","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"106 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"10\/01\/19","activity_end":"2019-01-10 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48050","activity_notes":"Unfortunately I need to report the same problem again with the washer\/dryer going on PAUSE all the time, see my fault description below.The technician did not solve the problem.Lately it always goes in the PAUSE modus during the washing cycle, so we need start again from the Pause modus up to 5 times per washing cycle. We never overload the machine so it must be a technical error.Eric Babak 07\/01\/2019 10:47 (jan)<\/b>Email for access on 10th Jan between 8am and 12pm<\/p>

07\/01\/2019 14:22 (sandra)<\/b>booked for 10\/1 between 8 - 12 pm.<\/p>

09\/01\/2019 16:37 (jan)<\/b>Tenant may be home but pick up keys in case they have to go out<\/p>

10\/01\/2019 09:00 (sandra)<\/b>10th between 10 - 2pm<\/p>

17\/01\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38672","activity_ticket_id":"40173","ticket_reference":"HDT41254","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilets blocked","ticket_address_1":"KPF, 1st Floor, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/19","activity_end":"2019-01-10 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48051","activity_notes":"On our 1st we have all our WCs blocked, 2 ladies and a gents. Need a plumber asap please.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38673","activity_ticket_id":"40171","ticket_reference":"HDT41252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/12572 - 55-56 St Martins Lane ","ticket_address_1":"55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/19","activity_end":"2019-01-10 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48052","activity_notes":"Supply and Install Floodlights","activity_timesheet":"1","ticket_notes_combined":"

06\/02\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38674","activity_ticket_id":"40146","ticket_reference":"HDT41227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 3, 62A Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC\"","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/19","activity_end":"2019-01-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48053","activity_notes":"She reported that since they've returned from their Christmas break the heating has not been working properly. There is an error message displaying. Can someone please liase with her to arrange access and attend as soon as possible to repair the boiler. Biance. Tennant (0041 797 523 916)","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 08:58 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 09:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2019 09:38 (jan)<\/b>Email to client for access this afternoon with keys<\/p>

10\/01\/2019 16:08 (jan)<\/b>Heating now working.Re-scheduled for Thurs, 17th between 8 and 8.30.Tenant will provide access<\/p>

15\/01\/2019 09:58 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2019 09:58 (sandra)<\/b>We attended this job today and the wiring centre requires changing, which is stopping the boiler from operating.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38675","activity_ticket_id":"40143","ticket_reference":"HDT41224","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12630 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"17\/01\/19","activity_end":"2019-01-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48054","activity_notes":"Shower repairs ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 10:06 (jan)<\/b>Email to client for access on Thurs, 17th Jan first thing<\/p>

10\/01\/2019 11:17 (jan)<\/b>Scheduled for Thurs, 17th Jan at 9am<\/p>

18\/01\/2019 11:33 (sandra )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 16:39 (jan)<\/b>Email for access on Wed, 23rd Jan to fit tiles<\/p>

21\/01\/2019 16:54 (jan)<\/b>Booked for Wed, 23rd Jan at 11am. Tenant to provide access<\/p>

29\/01\/2019 14:43 (jan)<\/b>Email for access Wed am, 30th Jan to restore the tiles<\/p>

31\/01\/2019 11:22 (sandra)<\/b>need to return and put tiles back - 31\/1<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38676","activity_ticket_id":"40126","ticket_reference":"HDT41207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Transfer of furniture and boxes of files","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/19","activity_end":"2019-01-10 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48055","activity_notes":"Please raise a work order for Reddan to transfer furnitures n boxes of files to 21A Wardour St.Reddan, yesterday your guys transfer tables and there are more items that need to be transferred.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 10:13 (sandra)<\/b>key cabinets to be moved. <\/p>

22\/01\/2019 13:37 (sandra)<\/b>waiting on client to notify when we can move the key cabinets <\/p>

24\/01\/2019 14:00 (sandra)<\/b>on going <\/p>

24\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38677","activity_ticket_id":"40145","ticket_reference":"HDT41226","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water and beeping alarm","ticket_address_1":"Flat 3, 25A Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/19","activity_end":"2019-01-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48056","activity_notes":"Please can an engineer attend flat 3, 25A today as the radiator is not working so the tenant does not have any hot water and also the fire alarm keeps beeping. Please investigate and repair. Tenant's name is Millie O'Connell and can be contacted on: 07783 201 548","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 10:15 (sandra)<\/b>Repressurised system and replaced faulty smoke alarm. BUT.....Burnt out thermostat on hot water cylinder. Need to replace. <\/p>

10\/01\/2019 10:18 (sandra)<\/b>may need thermostat or element as burnt out <\/p>

11\/01\/2019 10:17 (sandra)<\/b>ordered a new heating element and thermostat <\/p>

15\/01\/2019 12:11 (jan)<\/b>Email for access Wed am, 16th Jan<\/p>

15\/01\/2019 15:38 (jan)<\/b>Booked for Wed am, 16th Jan with keys<\/p>

18\/01\/2019 16:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38678","activity_ticket_id":"40176","ticket_reference":"HDT41257","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet blocked","ticket_address_1":"Management Suite, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/19","activity_end":"2019-01-10 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48057","activity_notes":"Can this be attended to , many thanks. The toilet has been locked from the outside so that it is not used.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 15:25 (sandra)<\/b>Have cleared blockage, new cistern spares to be collected and fitted<\/p>

16\/01\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38680","activity_ticket_id":"40172","ticket_reference":"HDT41253","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights not turning off","ticket_address_1":"Flat 7, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48059","activity_notes":"The living room lights not turning off, please could you confirm if you can attend today? Please use management keys for access.","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38681","activity_ticket_id":"40114","ticket_reference":"HDT41195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"10\/01\/19","activity_end":"2019-01-10 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48060","activity_notes":"washing machine keeps tripping the electrics Amy Costello & Michael Chapman [3469]MICHAEL@SHINE.FITNESS; AMY@SHINE.FITNESSMichael = 07566214434","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 10:52 (jan)<\/b>Email for access on 10th Jan between 8am and 12pm<\/p>

07\/01\/2019 17:00 (jan)<\/b>Booked for 10th January, access to be confirmed<\/p>

08\/01\/2019 09:24 (jan)<\/b>Booked for 10th Jan between 8am and 12pm with keys<\/p>

11\/01\/2019 16:14 (jan)<\/b>Parts on order<\/p>

11\/01\/2019 16:54 (jan)<\/b>Booked for Thursday, 17th Jan. Awaiting a time slot and access<\/p>

14\/01\/2019 09:36 (jan)<\/b>Booked for between 12 and 4pm on Thurs, 17th Jan. Awaiting conf of access<\/p>

14\/01\/2019 12:39 (jan)<\/b>Access with keys on Thurs, 17th Jan between 12 and 4pm<\/p>

15\/01\/2019 12:10 (sandra)<\/b>reset machine so that tenants clothes could be removed. <\/p>

17\/01\/2019 14:19 (sandra)<\/b>roy to get keys for access <\/p>

17\/01\/2019 15:11 (sandra)<\/b>wrong keys given and access needs to be rescheduled <\/p>

22\/01\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38682","activity_ticket_id":"40177","ticket_reference":"HDT41258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12621 - Flat 3.2, 16a Rupert Street ","ticket_address_1":"Flat 3.2,16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/01\/19","activity_end":"2019-01-10 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48061","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:46 (sandra)<\/b>to be booked in <\/p>

16\/01\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38683","activity_ticket_id":"39822","ticket_reference":"HDT40903","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12578 - 4th Floor, 17 Slingsby Place ","ticket_address_1":"4th Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/01\/19","activity_end":"2019-01-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48062","activity_notes":"To allow for an engineer to attend the above site and carry out all necessary protection works to adjacent areas. Isolate supplies to toilets on right hand side of lobby area.Carefully cut out section of 100mm float, remove and dispose of, supply and install new pipework incorporating 135 degree fittings eliminating the existing 90 degree fittings in order to reduce the risk of future blockages and providing adequate maintenance measures.Connect, test and commission on completion ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 13:20 (sandra)<\/b>thursday 8 am <\/p>

08\/01\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38684","activity_ticket_id":"40178","ticket_reference":"HDT41259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights blinking","ticket_address_1":"34a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/19","activity_end":"2019-01-10 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48063","activity_notes":"Please assign a works order to Redden for the following:Light blinking on stairwell outside of flat 3Light blinking on stairwell outside of flat 4","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 13:43 (sandra)<\/b>Fault found to be emergence light fittings Order 4 replacements <\/p>

16\/01\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38685","activity_ticket_id":"39823","ticket_reference":"HDT40904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12507 - 9-10 Gerrard Street - (New Loon Moon)","ticket_address_1":"9-10 Gerrard Street - (New Loon Moon)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/19","activity_end":"2019-01-10 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48064","activity_notes":"External works ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 15:32 (sandra)<\/b>to be booked in <\/p>

08\/01\/2019 13:50 (sandra)<\/b>8th <\/p>

09\/01\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2019 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2019 12:11 (sandra)<\/b>Star tread outstanding <\/p>

24\/01\/2019 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38686","activity_ticket_id":"40179","ticket_reference":"HDT41260","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/19","activity_end":"2019-01-10 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48065","activity_notes":"Please assign a works order to Redden for the following:Multiple lights outs in common parts","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 13:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38687","activity_ticket_id":"40180","ticket_reference":"HDT41261","ticket_client":"2023","client_name":"GVA","ticket_title":"Lock not secure","ticket_address_1":"45 Charles St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/19","activity_end":"2019-01-10 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48066","activity_notes":"Please could your engineer attend the above site as the lock is not locking properly.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 14:46 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38688","activity_ticket_id":"40181","ticket_reference":"HDT41262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing Machine issue","ticket_address_1":"Flat 1, 34A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/01\/19","activity_end":"2019-01-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48067","activity_notes":"We have an issue with the washing machine in flat 1, the door wont open and the error message is says that it is a pump issue. Tenant can give access.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 16:31 (jan)<\/b>Email to client for access on Wed, 16th Jan between 12 and 5pm<\/p>

16\/01\/2019 15:56 (jan)<\/b>Access via the tenant between 12 and 5pm on 16th Jan<\/p>

17\/01\/2019 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38689","activity_ticket_id":"40101","ticket_reference":"HDT41182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/01\/19","activity_end":"2019-01-10 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48068","activity_notes":"Please raise a work order for Reddan to attend to carry out inter tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 11:34 (jan)<\/b>No new tenant booked in yet<\/p>

10\/01\/2019 10:46 (sandra)<\/b>extractor to be fitted <\/p>

10\/01\/2019 15:09 (sandra)<\/b>Worse flat EVER!!Flat in badly need of decoration. Extremely dirty and holes punched in wallsBathroom 1) Broken toilet seat 2) Overflowing toilet. New parts or adjustment?? 3) Pop up waste needs refixing on hand basin 4) Broken shower rail and shower head 5) Bath silicone needs redoing 6) Missing grout and dirty grout floor tiles 7) Shaver light not working 8) Broken threshold door bar 9) Missing rubber to door stop 10) Hairline cracks on hand basin 12) Light not working Hallway 1) Light not working 2) Large crack above door on wall Bedroom 1) Light not working 2) Window needs adjusting 3) Broken blindEnsuite 1) Towel rail pulled off the wall. 2 ) Very corroded towel rail element 3) Box surround needs replacing following a leak 4) Shower head needs repkacing 5) Mildew on silicone around shower tray 6) Extractor fan not working 7) Shaver light not working 8) Broken threshold door bar Kitchen\/lounge 1) Lights not working 2) Missing drawercompartment in freezer 3) Door fallen off washing machine 4) Extractor fan lights not working 5) Bottle rack next to oven is very rusty and unable to open fully 6) 4 x blinds. May need new. Unable to twist Venetian blinds but do go up and down 7) Missing valve head on radiator 8) Door unable to close shut Bedroom 2 1) Broken valve on radiator 2) Door unable to close shut 3) Door stop needed 4) Light needed 5) 2 x blinds but 1 x unable to twist. I think this is it but am sure to find more as we go on<\/p>

21\/01\/2019 12:35 (jan)<\/b>Email for access to flat 5 to re-fill heating system and test<\/p>

22\/01\/2019 13:35 (sandra)<\/b>washing machine brackets outstanding <\/p>

30\/01\/2019 14:22 (sandra)<\/b>freezer drawer, and integrated washing machine fittings on order <\/p>

30\/01\/2019 16:35 (sandra)<\/b>Adjusted all blind cords, fitted blind hooks to all windows, supplied and fitted freezer drawer and carried out a general clean.Appliance engineer will deal with integrated washing machine door.<\/p>

31\/01\/2019 09:20 (jan)<\/b>RA booked for Mon, 4th Feb between 12 and 4pm<\/p>

31\/01\/2019 12:15 (sandra)<\/b>Booked for Monday 4th with keys <\/p>

31\/01\/2019 12:15 (sandra)<\/b>12 - 4 pm <\/p>

05\/02\/2019 14:14 (sandra)<\/b>All jobs completed.RA have ordered a fixing kit for the appliance door to be fitted back on. Waiting on date to fit<\/p>

05\/02\/2019 15:29 (jan)<\/b>Email for access to fit the new Installation Kit for the integrated washing machine door on 8th Feb between 12 and 4pm<\/p>

05\/02\/2019 16:12 (jan)<\/b>Booked for Fri, 8th Feb between 12 and 4pm to fit the new Installation Kit that is required for the integrated washing machine door <\/p>

12\/02\/2019 15:05 (sandra)<\/b>mounting kit replaced <\/p>

12\/02\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38690","activity_ticket_id":"40182","ticket_reference":"HDT41263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6TH FEBRUARY","ticket_address_1":"Flat 1, 62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/19","activity_end":"2019-02-06 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48069","activity_notes":"Can you please check when is the gas engineer free to carry the above.Due by 9th Feb 2019","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 16:13 (jan)<\/b>Email to client for access 31st Jan<\/p>

14\/01\/2019 14:19 (jan)<\/b>Booked for 6th Feb at 8.30am, access via tenant<\/p>

30\/01\/2019 15:50 (jan)<\/b>Access now with keys on 6th Feb. Knock first<\/p>

07\/02\/2019 08:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38691","activity_ticket_id":"40182","ticket_reference":"HDT41263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6TH FEBRUARY","ticket_address_1":"Flat 1, 62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/02\/19","activity_end":"2019-02-06 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48070","activity_notes":"Can you please check when is the gas engineer free to carry the above.Due by 9th Feb 2019","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2019 16:13 (jan)<\/b>Email to client for access 31st Jan<\/p>

14\/01\/2019 14:19 (jan)<\/b>Booked for 6th Feb at 8.30am, access via tenant<\/p>

30\/01\/2019 15:50 (jan)<\/b>Access now with keys on 6th Feb. Knock first<\/p>

07\/02\/2019 08:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38692","activity_ticket_id":"40183","ticket_reference":"HDT41264","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical point","ticket_address_1":"Flat 3, 44 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/19","activity_end":"2019-01-25 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48071","activity_notes":"Please raise a work order for Reddan to attend to repair\/replace the electrical point as discussed with Alan","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 11:00 (sandra)<\/b>booked 15th <\/p>

22\/01\/2019 15:29 (jan)<\/b>Email to client for access on Fri, 25th Jan<\/p>

22\/01\/2019 15:48 (jan)<\/b>Booked for Fri, 25th Jan. Access via Clarendons when on site<\/p>

28\/01\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38693","activity_ticket_id":"40185","ticket_reference":"HDT41266","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain and gutter cleaning ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/19","activity_end":"2019-01-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48072","activity_notes":"drain and gutter clearing ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 12:24 (sandra)<\/b>booked for 28th 8 am <\/p>

29\/01\/2019 11:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38694","activity_ticket_id":"40184","ticket_reference":"HDT41265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heaters to be delivered","ticket_address_1":"CLC Solicitors, Unit 21 (first floor), Lonsdale Rd","ticket_address_2":"Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/19","activity_end":"2019-01-14 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48073","activity_notes":"Please provide 3x oil fired heaters at the below property. Can they please be delivered directly.CLC Solicitors Unit 21 (First floor) Lonsdale Road Queens Park NW6 6RAPlease confirm if these can be arranged for delivery on Monday?","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 12:11 (sandra)<\/b>waiting on update <\/p>

15\/01\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38695","activity_ticket_id":"40187","ticket_reference":"HDT41268","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12632 - 9a Little Newport Street","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48074","activity_notes":"To disconnect and remove defective kitchen extractor hood and dispose of correctly.To then supply and fit new extractor hood to match, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:53 (sandra)<\/b>parts on order <\/p>

04\/02\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38696","activity_ticket_id":"40188","ticket_reference":"HDT41269","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"toilet does not flush","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48075","activity_notes":"toilet does not flush","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>

11\/01\/2019 16:31 (jan)<\/b>(Ticket Re-Opened)<\/p>

11\/01\/2019 16:32 (jan)<\/b>Toilet seats on order<\/p>

22\/01\/2019 15:20 (sandra)<\/b>toilet seats on order from St Annes and due in this week 21\/1<\/p>

24\/01\/2019 15:20 (jane)<\/b>Delay from the manufacturer, should be delivered on Tuesday 29th January <\/p>

24\/01\/2019 15:22 (jan)<\/b>Toilet seats to be fitted at the same time as the kick plates - HDT 40749<\/p>

29\/01\/2019 16:04 (jan)<\/b>Booked for Wed, 30th Jan<\/p>

30\/01\/2019 12:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38697","activity_ticket_id":"40189","ticket_reference":"HDT41270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 18th FEBRUARY","ticket_address_1":"Flat 5, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/19","activity_end":"2019-02-18 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48076","activity_notes":"Please raise a work order for Reddan to carry out Inter tenancy checks on the 18th of February.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 09:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/02\/2019 09:32 (jane )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 11:05 (jan)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2019 14:34 (sandra)<\/b>pop up waste to bath ordered by DW<\/p>

22\/02\/2019 09:50 (jan)<\/b>Email for access this morning<\/p>

22\/02\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38698","activity_ticket_id":"40190","ticket_reference":"HDT41271","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12601 - Block 5 - 10 Slingsby Place ","ticket_address_1":"Block 5 - 10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48077","activity_notes":"Following emergency lighting test carried out by othersTo supply and install EM10, EM15, EM26, EM27 5ft single 58w emergency vapour proof fittings for equivalent LED fittingsTo replace gear tray to EM41 and EM43 for equivalent LEDSTo replace EM51, EM54, EM55, EM56 and EM83 which are 5ft twin 58w emergency vapour proof fittings for equivalent LED fittings.To replace battery pack to EM38 and EM41 inclusive of scaffold tower to access these two fittings in reception area.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 10:19 (sandra)<\/b>booked for 27th<\/p>

27\/02\/2019 16:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38699","activity_ticket_id":"40191","ticket_reference":"HDT41272","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12600 - 138 Long Acre ","ticket_address_1":"138 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48078","activity_notes":"Following emergency lighting test carried out by others in April 2018.To replace emergency lighting gear trays for LED equivalent to EM3, EM8, EM14, EM17, EM18 and EM19 and commission on completion ","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2019 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38700","activity_ticket_id":"40192","ticket_reference":"HDT41273","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12602 - St Martins Courtyard ","ticket_address_1":"St Martins Courtyard - Estate","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48079","activity_notes":"Following emergency lighting test carried out by others in April 2018.To replace EM33, EM34, EM39, EM41 and EM64 5ft single 58w emergency vapour proof fittings with equivalent LED fittings.To replace gear tray in EM44 with LED gear trayTo replace EM54, EM56 and EM58 which are 5ft twin 58w emergency vapour proof fittings for equivalent LED fittings, commission and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2019 08:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38701","activity_ticket_id":"40193","ticket_reference":"HDT41274","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12623 - 3, 5 and 5a Mercer Street ","ticket_address_1":"3, 5 and 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/19","activity_end":"2019-01-11 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48080","activity_notes":"Following emergency lighting test carried out by othersTo allow to replace battery packs to EM3, EM5, EM7 in 5a Mercer Street and EM5 in 5 Mercer Street, test and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

08\/02\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38702","activity_ticket_id":"40194","ticket_reference":"HDT41275","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12624 - 17 Slingsby Place ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/19","activity_end":"2019-03-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48081","activity_notes":"Following emergency lighting test carry out remedial works ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2019 09:58 (sandra)<\/b>Carry out remedial works to emergence lights as per quote <\/p>

04\/03\/2019 13:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38703","activity_ticket_id":"40195","ticket_reference":"HDT41276","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Vacant units","ticket_address_1":"Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/19","activity_end":"2019-01-11 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48082","activity_notes":"If we can get all the items from the lower part of 3sp moved into the service yard today. ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38704","activity_ticket_id":"40196","ticket_reference":"HDT41277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12638 - 21a Wardour Street ","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/19","activity_end":"2019-01-11 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48083","activity_notes":"To supply and fit new draught excluder and seals to 2No windows within office as directed ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38705","activity_ticket_id":"40197","ticket_reference":"HDT41278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12640 - Flat 4, 37-38 Gerrard Street","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/19","activity_end":"2019-01-11 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48084","activity_notes":"Location Bedroom Window No 1 To remove existing and supply and fit 1No new pair of window balances to the bottom sashLocation Bedroom Window No 2 To remove existing and supply and fit 1No new pair of window balances to the bottom sash","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38706","activity_ticket_id":"40197","ticket_reference":"HDT41278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12640 - Flat 4, 37-38 Gerrard Street","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48085","activity_notes":"Location Bedroom Window No 1 To remove existing and supply and fit 1No new pair of window balances to the bottom sashLocation Bedroom Window No 2 To remove existing and supply and fit 1No new pair of window balances to the bottom sash","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38707","activity_ticket_id":"40198","ticket_reference":"HDT41279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12639 - St Martin's Courtyard - External Lights","ticket_address_1":"St Martins Courtyard - External Lights","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/19","activity_end":"2019-01-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48086","activity_notes":"To erect tower scaffold to gain access to and replace all blown bulbs to external lighting around St Martins Courtyard","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 12:19 (sandra)<\/b>Booked for 18th with Tower <\/p>

22\/01\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38708","activity_ticket_id":"40198","ticket_reference":"HDT41279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12639 - St Martin's Courtyard - External Lights","ticket_address_1":"St Martins Courtyard - External Lights","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/01\/19","activity_end":"2019-01-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48087","activity_notes":"To erect tower scaffold to gain access to and replace all blown bulbs to external lighting around St Martins Courtyard","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 12:19 (sandra)<\/b>Booked for 18th with Tower <\/p>

22\/01\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38709","activity_ticket_id":"40199","ticket_reference":"HDT41280","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical point ","ticket_address_1":"Flat 3, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/19","activity_end":"2019-01-11 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48088","activity_notes":"To repair electrical point ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 13:41 (sandra)<\/b>temporary repair BT outlet point and ordered new one <\/p>

22\/01\/2019 13:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38711","activity_ticket_id":"40200","ticket_reference":"HDT41281","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Leak","ticket_address_1":"London Fo Guang Shan Temple, 84 Margaret St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1W 8RB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/19","activity_end":"2019-01-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48090","activity_notes":"Please can you arrange for your plumber to attend today, Friday 11th January 2019 to a leak at the above site, from either the toilet or the shower.The temple gates will be closed so please buzz the intercom or call Vicky on 077 895 300 41.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 09:19 (sandra)<\/b>Leak is from shower and hand basin waste pipe. I put shower hose into the tray and after 5 minutes the leak started up. There are 5 steps leading into the shower so hopefully we can get to it from underneath. There is an access panel in the ceiling but may need to open up more. Need ladder and additional person to foot ladder as it is on the stairsThe waste pipe does run across the ceiling to the external wall. Tenants will not use shower or hand basin over the weekend until fixed. May need to quote if expensive<\/p>

17\/01\/2019 12:10 (jan)<\/b>Booked for Friday, 18th Jan between 12 and 1pm<\/p>

18\/01\/2019 16:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38712","activity_ticket_id":"40201","ticket_reference":"HDT41282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hand Rail","ticket_address_1":"4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/19","activity_end":"2019-01-14 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48091","activity_notes":"Attend site to make safe the handrails on the 3rd floor landing of the common parts.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38713","activity_ticket_id":"40202","ticket_reference":"HDT41283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 22nd JANUARY","ticket_address_1":"Flat 1, 38 Tavistock St ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/19","activity_end":"2019-01-22 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48092","activity_notes":"KITCHEN\/LOUNGE3) Cracked socket face 4) Missing BT face plate7) Under light needs refixing ","activity_timesheet":"1","ticket_notes_combined":"

23\/01\/2019 10:39 (sandra)<\/b>A very clean flat but as always..........Kitchen\/lounge 1) 3 x windows with shutters. These have handles on windows for ease of opening and closing windows. But These are marking and damaging window shutters when closed. Also these need adjusting 2) Missing piece of skirting near window 3) Cracked socket face 4) Missing BT face plate5) Damaged kitchen cupboard doors6) Badly marked hob 7) Under light needs refixing 8) Silicone around work top needs redoing 9) Areas need painting especially inside cupboard 10) Double doors. Unable to keep closed 11) Signs of leak from above on frame 12) Very dirty alarm. May need newBedroom 13) Need pressure to heating 14) Door warped to hot water cylinder 15) Wardrobe and cylinder housing coming away from wall due to weight of hot water cylinder. 16) Wardrobe doors magnetic catches need refixing plus handle. 17) 1 x window. Shutters marked due to handles 18) Sask lock needs refixing 19) Missing Rad cap Bathroom 20) Mirror stuck on window. This may damage window if removed 20) Inside of cupboard badly marked 21) Door and lock needs attention 22) Large crack above shower cubicle. Needs filling and painting 23) Pedestal and floor edge needs silicone redoing. 24) Shower cubicle window. Unable to open and needs new lock 25) There are 7 x lights in the bathroom. They ALL work but are dieting and are dim. So get brighter longer left onLEFT WORST TO LAST. 26) Bath taps which are free standing leaks from the tap\/shower diverter and spills onto the floor. <\/p>

23\/01\/2019 10:46 (sandra)<\/b>sent over hi-lighted areas to Roy and Iain <\/p>

25\/01\/2019 13:02 (sandra)<\/b>electrical works completed RH<\/p>

29\/01\/2019 09:43 (sandra)<\/b>danny to fit bath tapsand roy to fit smoke alarm <\/p>

29\/01\/2019 15:21 (sandra)<\/b>Fitted1 x Out of date heat alarm mains 34.991 x out of date smoke alarm mains 17.32 (Ryness account)<\/p>

31\/01\/2019 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38714","activity_ticket_id":"40203","ticket_reference":"HDT41284","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light out","ticket_address_1":"Sparrow Tireu, 76 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/19","activity_end":"2019-01-16 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48093","activity_notes":" Vivian 02072876608 from Sparrow Tireu reports that the toilet between first floor & groung floor, light is not working. Please attend site and investigate. Vivian says they are there until 5pm and closed until Monday at 10:30. You will need the key from her to open the toilet door.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:54 (sandra)<\/b>booked 15th <\/p>

14\/01\/2019 11:46 (jan)<\/b>Rescheduled for Wed, 16th Jan after 10.30am<\/p>

16\/01\/2019 16:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38715","activity_ticket_id":"40175","ticket_reference":"HDT41256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet issue","ticket_address_1":"Studio 27, Quadrant Business Centre","ticket_address_2":"135 Salusbury Rd, Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/19","activity_end":"2019-01-11 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48094","activity_notes":" It seems like there is a slight issue when flushing the toilet on our floor. I spoke to the cleaner and she mentioned that there is not enough water for the toilet to flush properly. Please attend to investigate.","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 16:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38716","activity_ticket_id":"40204","ticket_reference":"HDT41285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet is leaking","ticket_address_1":"Quadrant Business Centre, 135 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/19","activity_end":"2019-01-11 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48095","activity_notes":"Call received from security officer TEL 07912 239 816 to advise that the toilet is leaking. Toilet is located by the Security Office and parking is by the bin store. The code to open the car park gate is *4792. Security Officer hours are 1730 to 0830 Monday to Friday and 24hr over the weekend. Security does not need to be on site for this repair to occur.","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 16:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38717","activity_ticket_id":"40206","ticket_reference":"HDT41287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating and tap issue","ticket_address_1":"22-27 Quadrant Business Centre","ticket_address_2":"135 Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/19","activity_end":"2019-01-11 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48096","activity_notes":" 22=27 Quadrant Business Centre. Point of contact Ian Scott - 07946 922 014.Heating in ladies and gents toilet is still not working. This was previously covered under ticket HDT40872, however Tenant has complained that this hasn't fixed the issue. There is also a tap in the gents which was also fixed previously, but has once again stopped working. Can someone please attend ASAP as Tenant is asking for money off rent. Please contact Ian Scott for access.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 10:54 (jan)<\/b>Tap to be attended to today.Heating booked for Thurs, 17th Jan at @ 8am. Access to be provided<\/p>

16\/01\/2019 16:20 (sandra)<\/b>Supplied and fitted new basin taps<\/p>

17\/01\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38718","activity_ticket_id":"40206","ticket_reference":"HDT41287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating and tap issue","ticket_address_1":"22-27 Quadrant Business Centre","ticket_address_2":"135 Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/19","activity_end":"2019-01-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48097","activity_notes":" 22=27 Quadrant Business Centre. Point of contact Ian Scott - 07946 922 014.Heating in ladies and gents toilet is still not working. This was previously covered under ticket HDT40872, however Tenant has complained that this hasn't fixed the issue. There is also a tap in the gents which was also fixed previously, but has once again stopped working. Can someone please attend ASAP as Tenant is asking for money off rent. Please contact Ian Scott for access.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 10:54 (jan)<\/b>Tap to be attended to today.Heating booked for Thurs, 17th Jan at @ 8am. Access to be provided<\/p>

16\/01\/2019 16:20 (sandra)<\/b>Supplied and fitted new basin taps<\/p>

17\/01\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38719","activity_ticket_id":"40207","ticket_reference":"HDT41288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Disabled toilet alarm activated","ticket_address_1":"1 Leicester St - Hotel","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/19","activity_end":"2019-01-11 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48098","activity_notes":"Please raise a work order for Reddan to silence the alarm.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38720","activity_ticket_id":"40208","ticket_reference":"HDT41289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"Flat 1, 34 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/19","activity_end":"2019-01-11 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48099","activity_notes":" Can an electrition attend site as there are 5 faulty ceiling lights throughout the flat that need the bulbs replacing.","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:20 (sandra)<\/b>Called out to look at 7 LED downlights not working order replacement fitting's <\/p>

24\/01\/2019 15:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38721","activity_ticket_id":"39573","ticket_reference":"HDT40654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 20, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/19","activity_end":"2019-01-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48100","activity_notes":"Please attend site as we have reported some humidities on our bathroom wall that seem to come from gutters outside the flat not flowing the water through. Is there a chance this can get checked as it has affected the inside wall in their bathroom?Also, they are having some issues with the hot water pressure where the cold water is more powerful and therefore makes it difficult to control the temperature of the shower. We had someone come to fix it (by limiting the flow of cold water) but its still not ideal as the issue prevails and now the overall pressure has weakened too.For access please contact tenant on details below.Rudyr_garciasicilia@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2018 11:13 (sandra)<\/b>emailed for Access on Tuesday <\/p>

14\/11\/2018 15:32 (sandra)<\/b>tenant cant manage the time and date <\/p>

06\/12\/2018 11:53 (sandra)<\/b>We still need to look at the gutters and would like to book this in Thursday or Friday of next week or one day the following week.I understand you have to work from home.Can you advise if there are any dates before Christmas that we can attend.<\/p>

10\/12\/2018 09:25 (jan)<\/b>Contact tenant after Xmas to book in<\/p>

08\/01\/2019 12:37 (jan)<\/b>Email to tenant for access next week (w\/c 14th Jan)<\/p>

09\/01\/2019 12:48 (jan)<\/b>Email for access Thurs, 17th Jan<\/p>

11\/01\/2019 15:58 (jan)<\/b>Booked for Fri, 18th Jan. Access via tenant<\/p>

18\/01\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38722","activity_ticket_id":"40209","ticket_reference":"HDT41290","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To supply and fit 2No blinds ","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/19","activity_end":"2019-01-14 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48101","activity_notes":"To supply and fit 2No venetian blinds ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 14:12 (jane )<\/b>(Ticket Closed)<\/p>

14\/01\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38723","activity_ticket_id":"40211","ticket_reference":"HDT41292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency callout","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/19","activity_end":"2019-01-14 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48102","activity_notes":"smoke from light fitting","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38724","activity_ticket_id":"40212","ticket_reference":"HDT41293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no heating ","ticket_address_1":"Flat 3","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/19","activity_end":"2019-01-14 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48103","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38725","activity_ticket_id":"40213","ticket_reference":"HDT41294","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 4.1, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"14\/01\/19","activity_end":"2019-01-14 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48104","activity_notes":"Please attend 28A to complete ITCs.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:35 (jan)<\/b>Awaiting date that new tenant moves in<\/p>

17\/01\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38726","activity_ticket_id":"40214","ticket_reference":"HDT41295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"7 Westbourne House, Richmond Rd","ticket_address_2":"Twickenham","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/19","activity_end":"2019-01-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48105","activity_notes":"Receive call from a tennant at this property informing us that his boiler isn't working properly. can an engineer please attend.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:48 (jan)<\/b>Awaiting access for Wed am, 16th Jan<\/p>

15\/01\/2019 10:32 (sandra)<\/b>booked for 16th <\/p>

17\/01\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38727","activity_ticket_id":"40134","ticket_reference":"HDT41215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken lock","ticket_address_1":"30 Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/19","activity_end":"2019-01-14 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48106","activity_notes":"Please raise a work order for Reddan to attend to repair broken lock, this was an FB1 Key.Please provide cost for the repair as this is part of an insurance claim,Picture attached and keys are held at Rupert court.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 10:59 (sandra)<\/b>awaiting James permission to go ahead with works after quote sent over <\/p>

16\/01\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38728","activity_ticket_id":"40114","ticket_reference":"HDT41195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/19","activity_end":"2019-01-14 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48107","activity_notes":"washing machine keeps tripping the electrics Amy Costello & Michael Chapman [3469]MICHAEL@SHINE.FITNESS; AMY@SHINE.FITNESSMichael = 07566214434","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 10:52 (jan)<\/b>Email for access on 10th Jan between 8am and 12pm<\/p>

07\/01\/2019 17:00 (jan)<\/b>Booked for 10th January, access to be confirmed<\/p>

08\/01\/2019 09:24 (jan)<\/b>Booked for 10th Jan between 8am and 12pm with keys<\/p>

11\/01\/2019 16:14 (jan)<\/b>Parts on order<\/p>

11\/01\/2019 16:54 (jan)<\/b>Booked for Thursday, 17th Jan. Awaiting a time slot and access<\/p>

14\/01\/2019 09:36 (jan)<\/b>Booked for between 12 and 4pm on Thurs, 17th Jan. Awaiting conf of access<\/p>

14\/01\/2019 12:39 (jan)<\/b>Access with keys on Thurs, 17th Jan between 12 and 4pm<\/p>

15\/01\/2019 12:10 (sandra)<\/b>reset machine so that tenants clothes could be removed. <\/p>

17\/01\/2019 14:19 (sandra)<\/b>roy to get keys for access <\/p>

17\/01\/2019 15:11 (sandra)<\/b>wrong keys given and access needs to be rescheduled <\/p>

22\/01\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38729","activity_ticket_id":"40215","ticket_reference":"HDT41296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light","ticket_address_1":"Flat 2, 43A Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/19","activity_end":"2019-01-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48108","activity_notes":"Please arrange for Reddan to attend and confirm if this is a bulb which can be changed by the tenant (and show them how to do this if it is). If not - please replaceCan we also check the electrics in this flat This is clearly something that a tenant\/someone without some electrical experience cannot do - its not merely a light bulb to take out, the whole casing of the light need to come out. Given this, I dont think its reasonable to expect the tenant to be able to change this light when the installed fixture requires technical skills to change. (If I am mistaken here, please do let me know how to change it, I am more than happy to do so). In addition, we've always had Capita, Reddan and yourselves always do this for us at no charge + every time we've had one of your people over changing previous lights, they keep telling us how the wiring has been done really badly which is why the lights burn out faster. So I really hope you will do right by us and send someone around (or explain how we change it ourselves). ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 11:13 (jan)<\/b>Email for access Wed pm, 16th Jan<\/p>

14\/01\/2019 11:29 (jan)<\/b>Booked for Wed pm, 16th Jan<\/p>

16\/01\/2019 16:16 (sandra)<\/b>ordered 2 new LED lights for flat <\/p>

18\/01\/2019 15:38 (sandra)<\/b>investigated and old fittings cannot be replaced on lights and quote prepared and sent to replace <\/p>

18\/01\/2019 16:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38730","activity_ticket_id":"40188","ticket_reference":"HDT41269","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"toilet does not flush","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48109","activity_notes":"toilet does not flush2 pine toilets seats also required for the ladies toilet","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>

11\/01\/2019 16:31 (jan)<\/b>(Ticket Re-Opened)<\/p>

11\/01\/2019 16:32 (jan)<\/b>Toilet seats on order<\/p>

22\/01\/2019 15:20 (sandra)<\/b>toilet seats on order from St Annes and due in this week 21\/1<\/p>

24\/01\/2019 15:20 (jane)<\/b>Delay from the manufacturer, should be delivered on Tuesday 29th January <\/p>

24\/01\/2019 15:22 (jan)<\/b>Toilet seats to be fitted at the same time as the kick plates - HDT 40749<\/p>

29\/01\/2019 16:04 (jan)<\/b>Booked for Wed, 30th Jan<\/p>

30\/01\/2019 12:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38731","activity_ticket_id":"40150","ticket_reference":"HDT41231","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Fireplace","ticket_address_1":"Cross Keys, 1 Lawrence St","ticket_address_2":"Chelsea","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/19","activity_end":"2019-01-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48110","activity_notes":"Fireplace not staying lit. Potential burner problem?","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 10:31 (sandra)<\/b>booked for Friday 18th <\/p>

18\/01\/2019 09:48 (sandra)<\/b>We have attended the gas fire this morning, cleaned out the burner which was causing the ignition problem.However when testing the flue for spillage, despite warming the flue for long periods, I wasn't happy leaving the appliance on. The appliance has been isolated, and I would recommend that the flue be surveyed for potential problems.<\/p>

18\/01\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38732","activity_ticket_id":"40216","ticket_reference":"HDT41297","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water ingress","ticket_address_1":"Flat 4, 23 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1G","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/19","activity_end":"2019-01-22 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48111","activity_notes":"Can we have a call out tomorrow afternoon to inspect water ingress into the bedroom of flat 4 from possibly flat 5 please? If you can confirm timings please as I would need to organise access to both flats.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 11:25 (jan)<\/b>Email for access Tues, 15th Jan between 12 and 2pm<\/p>

15\/01\/2019 10:49 (sandra)<\/b>kim cancelled for today as no access <\/p>

17\/01\/2019 14:53 (jan)<\/b>Booked for Tuesday, 22nd Jan. Access to be provided to both flats 4 and 5.<\/p>

23\/01\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38733","activity_ticket_id":"40217","ticket_reference":"HDT41298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Sugar Sin, 1 Russell St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/19","activity_end":"2019-01-15 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48112","activity_notes":"Please raise a works order for Reddan to attend to a leak at Sugar Sin, 1 Russel Street. Keys to the flats above (35 Catherine Street) can be collected from Ruper Court should you require access to the flats.We will also need a quote for the repairs to the affected areas in Sugar Sin to include measurements of the affected areas.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 15:41 (jan)<\/b>Email for access on Thursday to put an access panel in flat 2.<\/p>

15\/01\/2019 09:14 (jan)<\/b>Booked for Tuesday, 15th Jan with keys to cut access panel into Flat 2<\/p>

15\/01\/2019 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

18\/01\/2019 10:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2019 12:25 (sandra)<\/b>need to return as Dean has found another leak in the store room from the soil pipe <\/p>

21\/01\/2019 08:28 (sandra)<\/b>Traced leak to bath waste joining waste stack in flat 2. Made access in wall and repaired (Danny). Running water noise in flat 1 is because the waste pipes for the flats run behind the wall. <\/p>

21\/01\/2019 10:32 (jan)<\/b>Email to client for access to flats 2, 4 and 6, 35 Catherine St this afternoon<\/p>

22\/01\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

22\/01\/2019 08:24 (sandra)<\/b>leak still present but RS on site in flats 5 and 6<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38734","activity_ticket_id":"40218","ticket_reference":"HDT41299","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12643 - 40\/41 Wimpole Street Garage","ticket_address_1":"40\/41 Wimpole Street Garage","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/01\/19","activity_end":"2019-01-14 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48113","activity_notes":"To renew approximately 6m of 2" waste pipe in black plastic and connections, commission and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 14:57 (sandra)<\/b>booked w\/c 21st <\/p>

28\/01\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38736","activity_ticket_id":"40219","ticket_reference":"HDT41300","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulbs","ticket_address_1":"Flat 1, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/19","activity_end":"2019-01-16 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48115","activity_notes":"Can we please raise a job for Reddan to attend to replace the bulbs in this flat - hallway and kitchen oven hoodKeys can be collected from Rupert court for access but please let Joe know when the appointment is on joe@finestventures.com","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 12:35 (jan)<\/b>Booked for Wed, 16th Jan with keys<\/p>

16\/01\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38737","activity_ticket_id":"40220","ticket_reference":"HDT41301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12641 - Unit 22-27, Quadrant Business Centre, London, NW6","ticket_address_1":"Unit 22-27, Quadrant Business Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/19","activity_end":"2019-02-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48116","activity_notes":"basin works To re-pipe hot to basins, via loft space and take away, turn off water heater","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 12:28 (jan)<\/b>Booked for Wednesday, 23rd Jan<\/p>

22\/01\/2019 16:11 (jan)<\/b>To be rescheduled, parts not arrived<\/p>

04\/02\/2019 15:46 (jan)<\/b>Email to client for access on Friday am, 8th Feb<\/p>

06\/02\/2019 09:29 (jan)<\/b>Booked for Friday am, 8th Feb<\/p>

08\/02\/2019 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38738","activity_ticket_id":"40222","ticket_reference":"HDT41303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower drains","ticket_address_1":"Flat A, 23 Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/01\/19","activity_end":"2019-01-16 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48117","activity_notes":"Please could you raise a job for Reddan to attend to check the drains in this property as the showers are both draining slowly?Key access is granted but please confirm the visit to john.c.tew@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 14:36 (jan)<\/b>Scheduled for Wed, 16th Jan with keys<\/p>

16\/01\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38739","activity_ticket_id":"40223","ticket_reference":"HDT41304","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Light bulb","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/19","activity_end":"2019-01-14 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48118","activity_notes":"One of the light bulbs changed before Xmas has gone again. Light is in the office area above a desk.","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2019 10:41 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2019 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 11:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38740","activity_ticket_id":"40224","ticket_reference":"HDT41305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 15, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/01\/19","activity_end":"2019-01-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48119","activity_notes":"Please attend Flat 15 The Priory, Surbiton as the front door is sticking and affecting lock. They are also having an issue with their hob where the burner not working and one is rusting so this will need to be replaced. Please contact tenant on dominicbliss22@gmail.com for access.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 15:51 (jan)<\/b>Awaiting access for Friday, 18th Jan for the door<\/p>

14\/01\/2019 16:03 (jan)<\/b>Tenant to advise later in the week if he can provide access for Friday, 18th Jan for the door issue<\/p>

14\/01\/2019 16:17 (jan)<\/b>To RA to book in on Thurs, 24th Jan as the tenant will be home<\/p>

15\/01\/2019 09:24 (jan)<\/b>Booked for Thurs, 24th Jan between 12 and 6pm. Tenant will provide access<\/p>

17\/01\/2019 12:04 (jan)<\/b>Email to tenant for access on Thurs, 24th Jan to look at the front door<\/p>

17\/01\/2019 12:06 (jan)<\/b>All works booked for Thurs, 24th Jan. Access via tenant<\/p>

29\/01\/2019 12:33 (sandra )<\/b>(Ticket Closed)<\/p>

04\/02\/2019 15:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2019 10:06 (sandra)<\/b>awaiting access <\/p>

15\/02\/2019 13:04 (jane)<\/b>Eased and adjusted door, hinges, lock, keep and closer.<\/p>

15\/02\/2019 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38741","activity_ticket_id":"40224","ticket_reference":"HDT41305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 15, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48120","activity_notes":"Please attend Flat 15 The Priory, Surbiton as the front door is sticking and affecting lock. They are also having an issue with their hob where the burner not working and one is rusting so this will need to be replaced. Please contact tenant on dominicbliss22@gmail.com for access.","activity_timesheet":"1","ticket_notes_combined":"

14\/01\/2019 15:51 (jan)<\/b>Awaiting access for Friday, 18th Jan for the door<\/p>

14\/01\/2019 16:03 (jan)<\/b>Tenant to advise later in the week if he can provide access for Friday, 18th Jan for the door issue<\/p>

14\/01\/2019 16:17 (jan)<\/b>To RA to book in on Thurs, 24th Jan as the tenant will be home<\/p>

15\/01\/2019 09:24 (jan)<\/b>Booked for Thurs, 24th Jan between 12 and 6pm. Tenant will provide access<\/p>

17\/01\/2019 12:04 (jan)<\/b>Email to tenant for access on Thurs, 24th Jan to look at the front door<\/p>

17\/01\/2019 12:06 (jan)<\/b>All works booked for Thurs, 24th Jan. Access via tenant<\/p>

29\/01\/2019 12:33 (sandra )<\/b>(Ticket Closed)<\/p>

04\/02\/2019 15:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2019 10:06 (sandra)<\/b>awaiting access <\/p>

15\/02\/2019 13:04 (jane)<\/b>Eased and adjusted door, hinges, lock, keep and closer.<\/p>

15\/02\/2019 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38742","activity_ticket_id":"40221","ticket_reference":"HDT41302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12644 - 21a Wardour Street ","ticket_address_1":"21a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/19","activity_end":"2019-01-22 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48121","activity_notes":"To supply and fit 2No new purpose-made white wooden venetian blinds to office windows ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 14:16 (sandra)<\/b>blinds on order - jh<\/p>

18\/01\/2019 10:46 (sandra)<\/b>Book for Tuesday 22nd <\/p>

18\/01\/2019 11:18 (jan)<\/b>Blinds scheduled to be fitted on Tuesday, 22nd Jan<\/p>

23\/01\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38743","activity_ticket_id":"40225","ticket_reference":"HDT41306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window cleats","ticket_address_1":"16A Rupert St (Flats)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/19","activity_end":"2019-01-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48122","activity_notes":"Pls raise a work order for Reddan to install window cleats.Reddan,. we will confirm date of attendance. ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 16:18 (jan)<\/b>Awaiting dates from client<\/p>

15\/01\/2019 10:07 (jan)<\/b>Flat 3.1 booked for Thurs, 17th Jan at 9am. Access via tenant.Remaining flats scheduled for Monday, 21st - awaiting conf of access<\/p>

16\/01\/2019 11:52 (jan)<\/b>Access with keys on Monday, 21st Jan(except 3.1)<\/p>

17\/01\/2019 10:13 (sandra)<\/b>Flat 3.1 has been completed. Cleats have been fitted.<\/p>

17\/01\/2019 10:13 (sandra)<\/b>Booked for Monday to fit cleats to rest of building <\/p>

24\/01\/2019 14:02 (sandra)<\/b>thursday 24th <\/p>

25\/01\/2019 08:13 (sandra)<\/b>1.1, 1.2, 1.3, 1.4 all completed15 cleats fitted<\/p>

25\/01\/2019 08:14 (sandra)<\/b>3.1 completed <\/p>

25\/01\/2019 09:44 (sandra)<\/b>flat 3.2, fitted 11<\/p>

28\/01\/2019 09:48 (sandra)<\/b>2.1 , 2.2 , 2.3 , 2.4 ,are all completed for having cleats fitted.<\/p>

28\/01\/2019 11:13 (sandra)<\/b>Attended 3.3 , 3.4 , 4.2 and fitted cleats where required. No access for 4.1 & 5.1, Lillian is aware.<\/p>

29\/01\/2019 12:05 (sandra)<\/b>4.1 and 5.1 are booked for Wednesday <\/p>

30\/01\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38744","activity_ticket_id":"40217","ticket_reference":"HDT41298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Sugar Sin, 1 Russell St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/01\/19","activity_end":"2019-01-15 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48123","activity_notes":"Please raise a works order for Reddan to attend to a leak at Sugar Sin, 1 Russel Street. Keys to the flats above (35 Catherine Street) can be collected from Ruper Court should you require access to the flats.We will also need a quote for the repairs to the affected areas in Sugar Sin to include measurements of the affected areas.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 15:41 (jan)<\/b>Email for access on Thursday to put an access panel in flat 2.<\/p>

15\/01\/2019 09:14 (jan)<\/b>Booked for Tuesday, 15th Jan with keys to cut access panel into Flat 2<\/p>

15\/01\/2019 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

18\/01\/2019 10:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2019 12:25 (sandra)<\/b>need to return as Dean has found another leak in the store room from the soil pipe <\/p>

21\/01\/2019 08:28 (sandra)<\/b>Traced leak to bath waste joining waste stack in flat 2. Made access in wall and repaired (Danny). Running water noise in flat 1 is because the waste pipes for the flats run behind the wall. <\/p>

21\/01\/2019 10:32 (jan)<\/b>Email to client for access to flats 2, 4 and 6, 35 Catherine St this afternoon<\/p>

22\/01\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

22\/01\/2019 08:24 (sandra)<\/b>leak still present but RS on site in flats 5 and 6<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38745","activity_ticket_id":"40230","ticket_reference":"HDT41311","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 7, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/19","activity_end":"2019-01-15 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48124","activity_notes":"As discussed 2,4 and 7 have had no hot water or heating. Guests have reset the boier although boiler works for a bit and then shut down. Please arrange for an engineer to attend.Please raise a work order for Reddan to attend to the below 3 apartments at 25 Garrick street for boiler issues, please can the engineer provide us with a report back on these, as a few apartments lately have had similar issues with the boilers. Please confirm attendance. ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38746","activity_ticket_id":"40229","ticket_reference":"HDT41310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 4, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/19","activity_end":"2019-01-15 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48125","activity_notes":"As discussed 2,4 and 7 have had no hot water or heating. Guests have reset the boier although boiler works for a bit and then shut down. Please arrange for an engineer to attend.Please raise a work order for Reddan to attend to the below 3 apartments at 25 Garrick street for boiler issues, please can the engineer provide us with a report back on these, as a few apartments lately have had similar issues with the boilers. Please confirm attendance. ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38747","activity_ticket_id":"40228","ticket_reference":"HDT41309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 2, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/19","activity_end":"2019-01-15 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48126","activity_notes":"As discussed 2,4 and 7 have had no hot water or heating. Guests have reset the boier although boiler works for a bit and then shut down. Please arrange for an engineer to attend.Please raise a work order for Reddan to attend to the below 3 apartments at 25 Garrick street for boiler issues, please can the engineer provide us with a report back on these, as a few apartments lately have had similar issues with the boilers. Please confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 15:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38748","activity_ticket_id":"40226","ticket_reference":"HDT41307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler leak","ticket_address_1":"Flat 6, 77-78 St Martins","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/19","activity_end":"2019-01-15 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48127","activity_notes":"Please raise a work order for Reddan to attend to a leak coming from boiler. Please can someone attend before 12.00 today as Tenant will be home for access.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38749","activity_ticket_id":"40227","ticket_reference":"HDT41308","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler failure","ticket_address_1":"Flat 3.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/19","activity_end":"2019-01-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48128","activity_notes":"Please raise a work order for Reddan gas engineer to attend site.Tenant report: Boiler failure - Im attaching the picture of the failure F29, boiler model: Vaillant ecoTEC plus 824.Hi Jane, please check if gas engineer is able to attend this morning.Yuliya - yuliya.guitard@gmail.com07490217843","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 09:54 (jan)<\/b>Tenant only available after 2pm today<\/p>

16\/01\/2019 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38750","activity_ticket_id":"40231","ticket_reference":"HDT41312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven extractor","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4LL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/01\/19","activity_end":"2019-01-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48129","activity_notes":"Extractor on oven not working","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 11:46 (jan)<\/b>Email for access on Tues, 22nd Jan between 10am and 2pm<\/p>

17\/01\/2019 09:46 (jan)<\/b>To RA to request a slot after 1pm on 22nd Jan<\/p>

17\/01\/2019 11:22 (jan)<\/b>Booked for between 1 and 4pm on Tues, 22nd Jan. Access via tenant<\/p>

17\/01\/2019 12:16 (jan)<\/b>Booked for Tues, 22nd Jan between 1 and 4pm. Access via tenant<\/p>

24\/01\/2019 08:23 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2019 14:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2019 14:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38751","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/19","activity_end":"2019-01-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48130","activity_notes":"-The shower is still dripping. This still hasnt been fixed.-The light in the oven doesnt work.-One of the two lights in the extractor (above the stovetop) doesnt work.-The smaller bedrooms door stopper is missing a rubber tip.-The light outside my front door (that illuminates my unit number) is flickering-The washer\/dryer might be broken. I tried running it for the first time yesterday and it would not proceed past the wash phase (to the next rinse phase). Ive started a test run of it to confirm this. (please test this and confirm washing and dryer cycle is fully working)the towel rail in the bathroom not working toilet is continually flushing and the light out side the front door is still flickering.Shower on\/off knob needs to be loosened. (Its hard to turn right now.)","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38752","activity_ticket_id":"40232","ticket_reference":"HDT41313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12646 - Flat 3, 62a Goodge Street ","ticket_address_1":"Flat 3, 62a Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/19","activity_end":"2019-01-15 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48131","activity_notes":"Following our inspection of the boiler found wiring centre requires changing which is stopping the boiler from operating, please see below cost of replacement ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2019 13:45 (sandra)<\/b>I've completed the new wiring centre and commissioned all zones and controllers. However there's one wall thermostat which isn't communicating with the network. The stat controls the upstairs room (listed as bedroom 2).This fault was unable to detect on our first visit due to the wiring centre.<\/p>

25\/01\/2019 13:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38754","activity_ticket_id":"40233","ticket_reference":"HDT41314","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No heating\/no hot water","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/19","activity_end":"2019-01-15 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48133","activity_notes":"Can the engineer please attend today urgently to no heating\/no hot water.ACCESS: tenant is at home all day today.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 14:27 (sandra)<\/b>wants temporary heaters <\/p>

15\/01\/2019 14:43 (jan)<\/b>Awaiting access for Wed pm, 16th Jan<\/p>

15\/01\/2019 14:50 (jan)<\/b>Booked for 16th Jan pm, tenant to provide access<\/p>

17\/01\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38755","activity_ticket_id":"40234","ticket_reference":"HDT41315","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ladies WC","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/19","activity_end":"2019-01-15 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48134","activity_notes":"On our Gnd Ladies WC the L shaped spout that should be set in the wall has come loose and needs to be refitted. Please send an operative to do so.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38756","activity_ticket_id":"40235","ticket_reference":"HDT41316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap plug lever","ticket_address_1":"Flat 3, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/19","activity_end":"2019-01-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48135","activity_notes":"The tap has been fittedBut the lever to release the tap plug and waterDoes not appear to be there.My partner had a shave this morning And we cant get the water out as there is no lever.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 11:39 (jan)<\/b>Awaiting conf of access for this afternoon<\/p>

15\/01\/2019 16:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38757","activity_ticket_id":"40236","ticket_reference":"HDT41317","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"16a Rupert St (Flats 2.1 and 3.3)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/19","activity_end":"2019-01-21 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48136","activity_notes":"Could you please book and confirm one of your all rounders for the whole day, from 9.00am to help us rodent proof, for Monday 21st January, 2018?(Flats 2.1 and 3.3; 16a Rupert Street)","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 11:53 (jan)<\/b>Booked for Monday, 21st Jan at 9am<\/p>

21\/01\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38758","activity_ticket_id":"40099","ticket_reference":"HDT41180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12620 - Flat 5, 33 Cranbourn Street ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"15\/01\/19","activity_end":"2019-01-15 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48137","activity_notes":"To supply and fit new washer-dryer ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 11:06 (sandra)<\/b>supply and fit hotpoint <\/p>

10\/01\/2019 15:11 (sandra)<\/b>Booked for Tuesday 12 - 6 <\/p>

17\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38759","activity_ticket_id":"40237","ticket_reference":"HDT41318","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/19","activity_end":"2019-01-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48138","activity_notes":"The tenant has reported no hot water, please could you send someone asap.Please ring Nora\/house keeper for access:- housekeeper ladys number 07595438679Contractor to call Marike, she is there: 07879970421 for access","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 14:24 (jan)<\/b>Awaiting access for 4pm today<\/p>

15\/01\/2019 16:26 (jan)<\/b>Awaiting access confirmation for Wed pm, 16th Jan<\/p>

18\/01\/2019 16:15 (sandra )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 10:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2019 10:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38760","activity_ticket_id":"40233","ticket_reference":"HDT41314","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No heating\/no hot water","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/19","activity_end":"2019-01-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48139","activity_notes":"Can the engineer please attend today urgently to no heating\/no hot water.ACCESS: tenant is at home all day today.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 14:27 (sandra)<\/b>wants temporary heaters <\/p>

15\/01\/2019 14:43 (jan)<\/b>Awaiting access for Wed pm, 16th Jan<\/p>

15\/01\/2019 14:50 (jan)<\/b>Booked for 16th Jan pm, tenant to provide access<\/p>

17\/01\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38761","activity_ticket_id":"40233","ticket_reference":"HDT41314","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No heating\/no hot water","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/19","activity_end":"2019-01-15 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48140","activity_notes":"Can the engineer please attend today urgently to no heating\/no hot water.ACCESS: tenant is at home all day today.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 14:27 (sandra)<\/b>wants temporary heaters <\/p>

15\/01\/2019 14:43 (jan)<\/b>Awaiting access for Wed pm, 16th Jan<\/p>

15\/01\/2019 14:50 (jan)<\/b>Booked for 16th Jan pm, tenant to provide access<\/p>

17\/01\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38762","activity_ticket_id":"40237","ticket_reference":"HDT41318","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/19","activity_end":"2019-01-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48141","activity_notes":"The tenant has reported no hot water, please could you send someone asap.Please ring Nora\/house keeper for access:- housekeeper ladys number 07595438679Contractor to call Marike, she is there: 07879970421 for access","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 14:24 (jan)<\/b>Awaiting access for 4pm today<\/p>

15\/01\/2019 16:26 (jan)<\/b>Awaiting access confirmation for Wed pm, 16th Jan<\/p>

18\/01\/2019 16:15 (sandra )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 10:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2019 10:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38763","activity_ticket_id":"40238","ticket_reference":"HDT41319","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 17, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/19","activity_end":"2019-01-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48142","activity_notes":"Tenant has reported no hot water please attend soon as possible today.Please use management keys","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38764","activity_ticket_id":"40239","ticket_reference":"HDT41320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Laminate flooring","ticket_address_1":"21-22 Little Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/19","activity_end":"2019-01-15 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48143","activity_notes":"As reported by Shaun: laminate flooring on first step has come loose, please rectify.","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 10:44 (sandra)<\/b>booked 18\/01<\/p>

18\/01\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38765","activity_ticket_id":"40240","ticket_reference":"HDT41321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine seal","ticket_address_1":"Apt 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/01\/19","activity_end":"2019-01-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48144","activity_notes":"Water is leaking out of washing machine door. The seal needs replacing see attach pictures . Washing machine is iQ500 Siemens. Please raise a work order for Reddan to attend to replace washing machine seal and confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 15:29 (jan)<\/b>Email for access on 22nd January<\/p>

16\/01\/2019 10:43 (jan)<\/b>Booked for 22nd Jan between 10am and 2pm<\/p>

29\/01\/2019 12:35 (sandra)<\/b>booked for Thursday 31st <\/p>

29\/01\/2019 12:58 (jan)<\/b>Booked for Thurs, 31st Jan between 12 and 3.45pm. Access via Clarendon's<\/p>

06\/02\/2019 16:10 (sandra)<\/b>access to return on Saturday 1st as washing machine now does not work <\/p>

06\/02\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38766","activity_ticket_id":"40241","ticket_reference":"HDT41322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Signage removal","ticket_address_1":"2 Gerrard Place (Dansey Place)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"15\/01\/19","activity_end":"2019-01-15 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48145","activity_notes":"Please assign a works order to Redden for the following;Removal of 2x printing company signage on Dansey Place ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38767","activity_ticket_id":"40242","ticket_reference":"HDT41323","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fire Door","ticket_address_1":"Flat 16\/19, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/01\/19","activity_end":"2019-01-15 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48146","activity_notes":"Could I please book this in with one of the guys? The door closer was fixed and the door needs to be made good as well. I attached a photo that was taken today so you can see what needs to be done.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38768","activity_ticket_id":"40243","ticket_reference":"HDT41324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rubbish removal","ticket_address_1":"Lima Restaurants, 30 Rathbone Place (Skylight)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/19","activity_end":"2019-01-15 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48147","activity_notes":"Please raise a work order for Reddan to attend to remove the rubbish that is on Lima's skylight, you may be able to access the lower roof via the mews at the back of the property using ladders, but please assess and let me know if you require access to the upper apartments to retrieve this item.Clarendon have said apartment 14 & 11 are rear facing and on the 1st floor so it maybe accessible via there, if someone could let me know if access is required so Carol can arrange via the tenants.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 12:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38769","activity_ticket_id":"40101","ticket_reference":"HDT41182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/19","activity_end":"2019-01-15 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48148","activity_notes":"Please raise a work order for Reddan to attend to carry out inter tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

04\/01\/2019 11:34 (jan)<\/b>No new tenant booked in yet<\/p>

10\/01\/2019 10:46 (sandra)<\/b>extractor to be fitted <\/p>

10\/01\/2019 15:09 (sandra)<\/b>Worse flat EVER!!Flat in badly need of decoration. Extremely dirty and holes punched in wallsBathroom 1) Broken toilet seat 2) Overflowing toilet. New parts or adjustment?? 3) Pop up waste needs refixing on hand basin 4) Broken shower rail and shower head 5) Bath silicone needs redoing 6) Missing grout and dirty grout floor tiles 7) Shaver light not working 8) Broken threshold door bar 9) Missing rubber to door stop 10) Hairline cracks on hand basin 12) Light not working Hallway 1) Light not working 2) Large crack above door on wall Bedroom 1) Light not working 2) Window needs adjusting 3) Broken blindEnsuite 1) Towel rail pulled off the wall. 2 ) Very corroded towel rail element 3) Box surround needs replacing following a leak 4) Shower head needs repkacing 5) Mildew on silicone around shower tray 6) Extractor fan not working 7) Shaver light not working 8) Broken threshold door bar Kitchen\/lounge 1) Lights not working 2) Missing drawercompartment in freezer 3) Door fallen off washing machine 4) Extractor fan lights not working 5) Bottle rack next to oven is very rusty and unable to open fully 6) 4 x blinds. May need new. Unable to twist Venetian blinds but do go up and down 7) Missing valve head on radiator 8) Door unable to close shut Bedroom 2 1) Broken valve on radiator 2) Door unable to close shut 3) Door stop needed 4) Light needed 5) 2 x blinds but 1 x unable to twist. I think this is it but am sure to find more as we go on<\/p>

21\/01\/2019 12:35 (jan)<\/b>Email for access to flat 5 to re-fill heating system and test<\/p>

22\/01\/2019 13:35 (sandra)<\/b>washing machine brackets outstanding <\/p>

30\/01\/2019 14:22 (sandra)<\/b>freezer drawer, and integrated washing machine fittings on order <\/p>

30\/01\/2019 16:35 (sandra)<\/b>Adjusted all blind cords, fitted blind hooks to all windows, supplied and fitted freezer drawer and carried out a general clean.Appliance engineer will deal with integrated washing machine door.<\/p>

31\/01\/2019 09:20 (jan)<\/b>RA booked for Mon, 4th Feb between 12 and 4pm<\/p>

31\/01\/2019 12:15 (sandra)<\/b>Booked for Monday 4th with keys <\/p>

31\/01\/2019 12:15 (sandra)<\/b>12 - 4 pm <\/p>

05\/02\/2019 14:14 (sandra)<\/b>All jobs completed.RA have ordered a fixing kit for the appliance door to be fitted back on. Waiting on date to fit<\/p>

05\/02\/2019 15:29 (jan)<\/b>Email for access to fit the new Installation Kit for the integrated washing machine door on 8th Feb between 12 and 4pm<\/p>

05\/02\/2019 16:12 (jan)<\/b>Booked for Fri, 8th Feb between 12 and 4pm to fit the new Installation Kit that is required for the integrated washing machine door <\/p>

12\/02\/2019 15:05 (sandra)<\/b>mounting kit replaced <\/p>

12\/02\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38770","activity_ticket_id":"40244","ticket_reference":"HDT41325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas leak","ticket_address_1":"Flat 2.1, 52 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/19","activity_end":"2019-01-16 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48149","activity_notes":"Urgent gas leak Keys from site office ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38771","activity_ticket_id":"40245","ticket_reference":"HDT41326","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issues","ticket_address_1":"Flat 1, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/19","activity_end":"2019-01-16 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48150","activity_notes":"Please can you attend today afternoon to resolve the following:-We are having a number of issues with our boiler - on two separate instances we have had E4 fault codes. I have managed to reset both times, but there is clearly and issue and given its the boiler I would like an engineer to check it out for safety and to ensure we have it working continuously.Access: please use management keys","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38772","activity_ticket_id":"40246","ticket_reference":"HDT41327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light switch faulty","ticket_address_1":"Apt 4.1, 52 Shaftesbury Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/19","activity_end":"2019-01-17 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48151","activity_notes":"Please raise a work order for Reddan electrician to attend site.Flat 4.1 reported kitchen unit light switch is faulty.Access to be arranged via Clarendons","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 10:35 (jan)<\/b>Booked for Thursday, 17th Jan<\/p>

17\/01\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>

17\/01\/2019 15:59 (sandra)<\/b>Plaese note the lights under the kitchen cupboard are not switched from.the dimmer panel Dimmer 1 switches lights in main areaDimmer 2 switches lights in kitchen area Dimmer 3 switches light above tableDimmer 4 switches 3 amp wall sockets which are not currently being usedThe lights under the kitchen cupboard are switch from double light switch at opposite end of room under the mirror <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38773","activity_ticket_id":"40247","ticket_reference":"HDT41328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 5, 33 Cranbourn St","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/01\/19","activity_end":"2019-01-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48152","activity_notes":"Hi thank you very much for changing the washing machine However today there is an issue with the dishwasher which does not work anymore - I just came back home and it does not want to start (it worked perfectly well yesterday night) + would you put a door in front of the washing machine? ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 10:59 (jan)<\/b>Email for access on 22nd Jan between 10am and 2pm<\/p>

17\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>

17\/01\/2019 14:43 (sandra)<\/b>repairaid had not reinstated the water supply.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38774","activity_ticket_id":"40244","ticket_reference":"HDT41325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas leak","ticket_address_1":"Flat 2.1, 52 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/19","activity_end":"2019-01-16 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48153","activity_notes":"Urgent gas leak Keys from site office ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38775","activity_ticket_id":"40244","ticket_reference":"HDT41325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas leak","ticket_address_1":"Flat 2.1, 52 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48154","activity_notes":"Urgent gas leak Keys from site office ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38777","activity_ticket_id":"40243","ticket_reference":"HDT41324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rubbish removal","ticket_address_1":"Lima Restaurants, 30 Rathbone Place (Skylight)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/19","activity_end":"2019-01-16 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48156","activity_notes":"Please raise a work order for Reddan to attend to remove the rubbish that is on Lima's skylight, you may be able to access the lower roof via the mews at the back of the property using ladders, but please assess and let me know if you require access to the upper apartments to retrieve this item.Clarendon have said apartment 14 & 11 are rear facing and on the 1st floor so it maybe accessible via there, if someone could let me know if access is required so Carol can arrange via the tenants.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 12:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38778","activity_ticket_id":"40249","ticket_reference":"HDT41330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12648 - Flat 3.2, 16a Rupert Street ","ticket_address_1":"Flat 3.2, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/01\/19","activity_end":"2019-01-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48157","activity_notes":"To disconnect and remove existing, drain down and supply and fit 2No new towel rail elements, commission on completion and leave in full working order.Also replace 1No fautly bath filler, test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 14:40 (sandra)<\/b>ordered <\/p>

21\/01\/2019 16:42 (jan)<\/b>Email for access Wed, 23rd Jan<\/p>

21\/01\/2019 16:44 (jan)<\/b>Booked for 22nd Jan at 11am, tenant to provide access<\/p>

21\/01\/2019 16:56 (jan)<\/b>Still awaiting confirmation of access<\/p>

22\/01\/2019 09:55 (jan)<\/b>Booked for Wednesday, 23rd Jan with keys<\/p>

23\/01\/2019 14:28 (sandra)<\/b>Alan\/Roy to attend to wire elements due to previous electrical issues.<\/p>

23\/01\/2019 15:17 (jan)<\/b>To client for access Friday, 25th Jan to check the electrics on the towel rails<\/p>

23\/01\/2019 15:30 (jan)<\/b>Booked for Fri, 25th Feb with keys<\/p>

28\/01\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38779","activity_ticket_id":"40248","ticket_reference":"HDT41329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12637 - Flat 3.2, 16a Rupert Street ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/19","activity_end":"2019-01-29 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48158","activity_notes":"To supply and install 3No new purpose-made 25mm slat white venetian wooden blinds to windows.","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 14:39 (sandra)<\/b>blinds on order JH<\/p>

24\/01\/2019 14:50 (sandra)<\/b>blinds in reception <\/p>

24\/01\/2019 15:27 (jan)<\/b>Email to client for access on Tues, 29th Jan<\/p>

24\/01\/2019 15:44 (jan)<\/b>Booked for Tues, 29th Jan with keys<\/p>

29\/01\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38780","activity_ticket_id":"40250","ticket_reference":"HDT41331","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Heating issue","ticket_address_1":"Admiral Codrington, 17 Mossop St","ticket_address_2":"South Kensington","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/19","activity_end":"2019-01-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48159","activity_notes":"Investigate heating in the Ground Floor of the pub and repair as required.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 14:22 (jan)<\/b>Booked for Monday, 21st Jan. Access available from 8am<\/p>

17\/01\/2019 15:03 (sandra)<\/b>not a gas problem. an electrical problem<\/p>

17\/01\/2019 15:48 (jan)<\/b>DBCS will attend Monday am, 21st Jan<\/p>

22\/01\/2019 08:15 (sandra)<\/b>As discussed, we attended Admiral Codrington this morning to look at the faulty fans. The fans are fed via a control panel (as per attached photos). Although not heating control experts, we managed to get the fans blowing warm air, but I recommend the system is given a health check by a heating controls engineer. We verified the heating control panel was correctly receiving power, before identifying and corrected the following: MCB inside the Control Panel was off (possibly tripped) switched back on.The On\/Off control on the front of the panel was Off switched on.The digital control unit was on Off mode switched on. The control panel appeared in working order when we departed, with warm air being emitted from the vents. Our cost for this call out is 85.00.<\/p>

22\/01\/2019 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38781","activity_ticket_id":"40251","ticket_reference":"HDT41332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door","ticket_address_1":"31A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/19","activity_end":"2019-01-16 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48160","activity_notes":"Please raise a work order for Reddan to attend site to check on the fire door (Turning Point Fire Door).Reddan please arrange for attendance between 9am-5pm.Please buzz the door for access.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 12:37 (sandra)<\/b>parts on order <\/p>

24\/01\/2019 14:45 (sandra)<\/b>part in reception <\/p>

28\/01\/2019 12:20 (sandra )<\/b>(Ticket Closed)<\/p>

28\/01\/2019 12:20 (sandra)<\/b>checked all fire doors <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38782","activity_ticket_id":"40252","ticket_reference":"HDT41333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12629 - 30 Rathbone Street","ticket_address_1":"30 Rathbone Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/19","activity_end":"2019-01-16 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48161","activity_notes":"To supply and fit new FB1 lock to basement door leading to electrical and intake room, test and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38783","activity_ticket_id":"40253","ticket_reference":"HDT41334","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Entrance door","ticket_address_1":"17 Slingsby Place, 3rd Floor entrance door","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/19","activity_end":"2019-01-17 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48162","activity_notes":"The main door has not been locking properly.Can someone take a look at the front entrance door please in 3rd floor of 17sp.If they can go via the control room so that I can introduce them to the office manager.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 16:05 (sandra)<\/b>Not complete, attended and suspect that the door closer is not functioning correctly,it refuses to close fully in approximately once in every fifteen closes. I have attached photos of the faulty closer to aid R&B Doors.<\/p>

18\/01\/2019 09:23 (jan)<\/b>Scheduled for Monday pm, 21st Jan<\/p>

22\/01\/2019 08:22 (sandra)<\/b>Report to following with recommended works <\/p>

25\/01\/2019 14:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38784","activity_ticket_id":"40254","ticket_reference":"HDT41335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine faulty","ticket_address_1":"Flat 4, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/01\/19","activity_end":"2019-01-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48163","activity_notes":"There seems to be a problem with my washer\/dryer. It gives the error E06\/pump which should be solvable by cleaning the drain pipe, but its impossible to reach, as the wooden cover is glued stuck. Please raise a work order for Reddan appliance engineer to attend.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 10:44 (jan)<\/b>Email for access on Wed, 23rd Jan<\/p>

17\/01\/2019 12:20 (jan)<\/b>Booked for Wed, 23rd Jan between 12 and 4pm with keys<\/p>

29\/01\/2019 12:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38785","activity_ticket_id":"40255","ticket_reference":"HDT41336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"30 Wellington St, 3rd Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/19","activity_end":"2019-01-17 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48164","activity_notes":"Please raise a work order for Reddan to attend to replace lamp out in toilet and make good the ceiling in the office following the leak and clean up stain on flooring.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 15:57 (sandra)<\/b>To return tomorrow with new fitting Please note wc is on 1st floor half landing <\/p>

21\/01\/2019 15:30 (sandra)<\/b>Fault found to be faulty LED lamps in high leave hanging light Replace lamp and leave working <\/p>

22\/01\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38786","activity_ticket_id":"40255","ticket_reference":"HDT41336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"30 Wellington St, 3rd Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48165","activity_notes":"Please raise a work order for Reddan to attend to replace lamp out in toilet and make good the ceiling in the office following the leak and clean up stain on flooring.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 15:57 (sandra)<\/b>To return tomorrow with new fitting Please note wc is on 1st floor half landing <\/p>

21\/01\/2019 15:30 (sandra)<\/b>Fault found to be faulty LED lamps in high leave hanging light Replace lamp and leave working <\/p>

22\/01\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38787","activity_ticket_id":"40250","ticket_reference":"HDT41331","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Heating issue","ticket_address_1":"Admiral Codrington, 17 Mossop St","ticket_address_2":"South Kensington","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"17\/01\/19","activity_end":"2019-01-17 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48166","activity_notes":"Investigate heating in the Ground Floor of the pub and repair as required.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 14:22 (jan)<\/b>Booked for Monday, 21st Jan. Access available from 8am<\/p>

17\/01\/2019 15:03 (sandra)<\/b>not a gas problem. an electrical problem<\/p>

17\/01\/2019 15:48 (jan)<\/b>DBCS will attend Monday am, 21st Jan<\/p>

22\/01\/2019 08:15 (sandra)<\/b>As discussed, we attended Admiral Codrington this morning to look at the faulty fans. The fans are fed via a control panel (as per attached photos). Although not heating control experts, we managed to get the fans blowing warm air, but I recommend the system is given a health check by a heating controls engineer. We verified the heating control panel was correctly receiving power, before identifying and corrected the following: MCB inside the Control Panel was off (possibly tripped) switched back on.The On\/Off control on the front of the panel was Off switched on.The digital control unit was on Off mode switched on. The control panel appeared in working order when we departed, with warm air being emitted from the vents. Our cost for this call out is 85.00.<\/p>

22\/01\/2019 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38789","activity_ticket_id":"40256","ticket_reference":"HDT41337","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shattered glass","ticket_address_1":"Ole & Steen (Unit 08)","ticket_address_2":"51-79 Charing Cross Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"17\/01\/19","activity_end":"2019-01-17 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48168","activity_notes":"Shattered laminated glass","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 08:12 (sandra )<\/b>(Ticket Closed)<\/p>

25\/01\/2019 08:59 (sandra)<\/b>Supply and Install1no 762 x 3162mm 10.5mm toughened laminated glass panel with 2no 25mm holes for a handle. Total 1,636.24 +VAT <\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38790","activity_ticket_id":"40257","ticket_reference":"HDT41338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action signs","ticket_address_1":"44a & 44b Floral St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/19","activity_end":"2019-01-17 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48169","activity_notes":"Please raise a work order for Reddan to attend to bother of the above properties to install fire action signs as per below action;PMA10121444a & 44b Floral StreetFire Risk Assessment\/ReviewPost fire action notices at call points in main stairwell","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:14 (sandra)<\/b>order signs<\/p>

29\/01\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38791","activity_ticket_id":"40258","ticket_reference":"HDT41339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action signs","ticket_address_1":"38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/19","activity_end":"2019-01-17 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48170","activity_notes":"Please raise a work order for Reddan to install action signs to call points in the building as per below actionPMA90422038-39 William IV Street and 30 St Martin's LaneFire Risk Assessment\/ReviewPost fire action notices alongside each call point","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:17 (sandra)<\/b>ordered signs <\/p>

29\/01\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38792","activity_ticket_id":"40200","ticket_reference":"HDT41281","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Leak","ticket_address_1":"London Fo Guang Shan Temple, 84 Margaret St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1W 8RB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/19","activity_end":"2019-01-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48171","activity_notes":"Please can you arrange for your plumber to attend today, Friday 11th January 2019 to a leak at the above site, from either the toilet or the shower.The temple gates will be closed so please buzz the intercom or call Vicky on 077 895 300 41.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 09:19 (sandra)<\/b>Leak is from shower and hand basin waste pipe. I put shower hose into the tray and after 5 minutes the leak started up. There are 5 steps leading into the shower so hopefully we can get to it from underneath. There is an access panel in the ceiling but may need to open up more. Need ladder and additional person to foot ladder as it is on the stairsThe waste pipe does run across the ceiling to the external wall. Tenants will not use shower or hand basin over the weekend until fixed. May need to quote if expensive<\/p>

17\/01\/2019 12:10 (jan)<\/b>Booked for Friday, 18th Jan between 12 and 1pm<\/p>

18\/01\/2019 16:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38793","activity_ticket_id":"40259","ticket_reference":"HDT41340","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External Lightings","ticket_address_1":"16-20 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/19","activity_end":"2019-01-17 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48172","activity_notes":"Please raise work orders to Reddan to replace faulty external lights to the below properties:16-20 Rupert st - 4 Lights","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:27 (sandra)<\/b>Investigate lights on front off building not working Fault found to be on the fittings, to return tomorrow (Tuesday ) to replace <\/p>

22\/01\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>

22\/01\/2019 09:33 (sandra)<\/b>fittings supplied by client <\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38794","activity_ticket_id":"40260","ticket_reference":"HDT41341","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External lightings","ticket_address_1":"36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/19","activity_end":"2019-01-17 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48173","activity_notes":"Please raise work orders to Reddan to replace faulty external lights to the below properties:36-40 Rupert st - 2 Lights","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:28 (sandra)<\/b>Called out to investigate building outside lights not working Fault found to be the time clock, order replacement <\/p>

28\/01\/2019 14:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38795","activity_ticket_id":"40261","ticket_reference":"HDT41342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External lights","ticket_address_1":"13 Macclesfield St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/19","activity_end":"2019-01-17 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48174","activity_notes":"Please raise work orders to Reddan to replace faulty external lights to the below properties:13 Macclesfield - 3 Lights","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38796","activity_ticket_id":"40262","ticket_reference":"HDT41343","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 11, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/01\/19","activity_end":"2019-01-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48175","activity_notes":"I have received the below issues from the tenant at Flat 11, the priory. Can you please arrange access via tenant on will.moss87@hotmail.com or 07472 535315 The shower panel on the bath has become unable to stop water from leaking onto the floor when I take a shower. The oven seems to constantly move out of its fitting whenever I cook. Which is a bit worrying","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 11:59 (jan)<\/b>Email to look at shower on 18th Jan and oven on 24th Jan<\/p>

17\/01\/2019 15:19 (jan)<\/b>Booked for Fri, 18th Jan between 10 and 11am. Tenant will provide access<\/p>

18\/01\/2019 10:26 (jan)<\/b>New bath screen required<\/p>

18\/01\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38797","activity_ticket_id":"40262","ticket_reference":"HDT41343","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 11, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/19","activity_end":"2019-01-24 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48176","activity_notes":"I have received the below issues from the tenant at Flat 11, the priory. Can you please arrange access via tenant on will.moss87@hotmail.com or 07472 535315 The shower panel on the bath has become unable to stop water from leaking onto the floor when I take a shower. The oven seems to constantly move out of its fitting whenever I cook. Which is a bit worrying","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 11:59 (jan)<\/b>Email to look at shower on 18th Jan and oven on 24th Jan<\/p>

17\/01\/2019 15:19 (jan)<\/b>Booked for Fri, 18th Jan between 10 and 11am. Tenant will provide access<\/p>

18\/01\/2019 10:26 (jan)<\/b>New bath screen required<\/p>

18\/01\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38798","activity_ticket_id":"40258","ticket_reference":"HDT41339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action signs","ticket_address_1":"38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/01\/19","activity_end":"2019-01-17 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48177","activity_notes":"Please raise a work order for Reddan to install action signs to call points in the building as per below actionPMA90422038-39 William IV Street and 30 St Martin's LaneFire Risk Assessment\/ReviewPost fire action notices alongside each call point","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:17 (sandra)<\/b>ordered signs <\/p>

29\/01\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38799","activity_ticket_id":"40257","ticket_reference":"HDT41338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action signs","ticket_address_1":"44a & 44b Floral St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/01\/19","activity_end":"2019-01-17 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48178","activity_notes":"Please raise a work order for Reddan to attend to bother of the above properties to install fire action signs as per below action;PMA10121444a & 44b Floral StreetFire Risk Assessment\/ReviewPost fire action notices at call points in main stairwell","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:14 (sandra)<\/b>order signs<\/p>

29\/01\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38800","activity_ticket_id":"40263","ticket_reference":"HDT41344","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of stand and signage","ticket_address_1":"13A Macclesfield St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"17\/01\/19","activity_end":"2019-01-17 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48179","activity_notes":"Please raise a work order for Reddan to remove and dispose the yellow newspaper stand. Please remove the hanging orange signage and store it in 21A Wardour st site office for tenant to collect.","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 11:34 (sandra)<\/b>booked for 18th pm <\/p>

18\/01\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38801","activity_ticket_id":"40264","ticket_reference":"HDT41345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light fitting","ticket_address_1":"Flat 2, 24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/19","activity_end":"2019-01-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48180","activity_notes":"There is a broken light fitting in the property. Please liase with Gregg Nagel (tennant) 07810 090 000 for access","activity_timesheet":"1","ticket_notes_combined":"

17\/01\/2019 12:55 (jan)<\/b>Booked for Monday am, 21st Jan. Pick up keys for the front door and Greg will advise the tenant to leave the room open. Light located in the bedroom, 1st door behind the front door.<\/p>

21\/01\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38802","activity_ticket_id":"40099","ticket_reference":"HDT41180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12620 - Flat 5, 33 Cranbourn Street ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/19","activity_end":"2019-01-17 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48181","activity_notes":"To supply and fit new washer-dryer ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 11:06 (sandra)<\/b>supply and fit hotpoint <\/p>

10\/01\/2019 15:11 (sandra)<\/b>Booked for Tuesday 12 - 6 <\/p>

17\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38803","activity_ticket_id":"40095","ticket_reference":"HDT41176","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12618 - Flat 1, 21a Newport Court","ticket_address_1":"Flat 1, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/19","activity_end":"2019-01-17 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48182","activity_notes":"To strip down existing electric hob and supply and fit new hot plate, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2019 10:41 (sandra)<\/b>part needed <\/p>

11\/01\/2019 10:47 (jan)<\/b>Email to tenant for access 17th Jan to fit part<\/p>

11\/01\/2019 11:32 (jan)<\/b>Booked for 17th Jan with keys<\/p>

17\/01\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38804","activity_ticket_id":"40114","ticket_reference":"HDT41195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/19","activity_end":"2019-01-17 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48183","activity_notes":"washing machine keeps tripping the electrics Amy Costello & Michael Chapman [3469]MICHAEL@SHINE.FITNESS; AMY@SHINE.FITNESSMichael = 07566214434","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2019 10:52 (jan)<\/b>Email for access on 10th Jan between 8am and 12pm<\/p>

07\/01\/2019 17:00 (jan)<\/b>Booked for 10th January, access to be confirmed<\/p>

08\/01\/2019 09:24 (jan)<\/b>Booked for 10th Jan between 8am and 12pm with keys<\/p>

11\/01\/2019 16:14 (jan)<\/b>Parts on order<\/p>

11\/01\/2019 16:54 (jan)<\/b>Booked for Thursday, 17th Jan. Awaiting a time slot and access<\/p>

14\/01\/2019 09:36 (jan)<\/b>Booked for between 12 and 4pm on Thurs, 17th Jan. Awaiting conf of access<\/p>

14\/01\/2019 12:39 (jan)<\/b>Access with keys on Thurs, 17th Jan between 12 and 4pm<\/p>

15\/01\/2019 12:10 (sandra)<\/b>reset machine so that tenants clothes could be removed. <\/p>

17\/01\/2019 14:19 (sandra)<\/b>roy to get keys for access <\/p>

17\/01\/2019 15:11 (sandra)<\/b>wrong keys given and access needs to be rescheduled <\/p>

22\/01\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38805","activity_ticket_id":"40265","ticket_reference":"HDT41346","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12651 - 25a Catherine Street ","ticket_address_1":"25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"17\/01\/19","activity_end":"2019-01-17 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48184","activity_notes":"To procure\/supply the correct MCB and rectify the wiring, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 08:25 (sandra)<\/b>to be booked in <\/p>

06\/02\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38806","activity_ticket_id":"40267","ticket_reference":"HDT41348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8th FEBRUARY","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/19","activity_end":"2019-02-08 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48185","activity_notes":"Please raise a work order for Reddan to carry out the inter tenancy checks on the 8th of Feb.Please take pictures of any works reported before and after completion.","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 15:11 (sandra)<\/b>Please note below for tomorrow when the IC'S are carried outor this flat the following definitely need to be addressed:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroom<\/p>

08\/02\/2019 12:02 (sandra)<\/b>Booked for today 8th <\/p>

11\/02\/2019 10:00 (sandra)<\/b>recommedations report sent over <\/p>

11\/02\/2019 10:01 (sandra)<\/b>Please can we remove the beds today, and the table and book pictures.Could we please have the cost for just removing the beds. Also:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroomAlso - the radiator thermostat in the bathroom seems to be brokenThe windows in the lounge cannot close - think they just need waxing\/oiling or however they are made easier to operateThe clean is booked for tomorrowTenant moves in 13th <\/p>

12\/02\/2019 15:43 (sandra)<\/b>1) HOB needs replacing 2) MISSING SECONDARY GLAZING ON KITCHEN WINDOW. Quote required to match all others. 3) CRACKED DOOR ON WASHING MACHINE. Am sure this can be replaced. See photos for info 4) MISSING RADIATOR THERMOSTATIC CONTROL VALVE 5) TIE HOOKS for windows. Leyland sold out and Travis waiting for new batchRoy has noticed the above. <\/p>

13\/02\/2019 11:09 (jan)<\/b>Email to client for access Thurs, 14th Feb<\/p>

13\/02\/2019 11:11 (jan)<\/b>Booked for Thurs, 14th Feb with keys to fit the radiator valve<\/p>

13\/02\/2019 11:17 (sandra)<\/b>A new door is on 128.00+VATLabour charge to replace the door is 60.00+VATPlease lest us know if you would like to go ahead.<\/p>

13\/02\/2019 11:18 (sandra)<\/b>repairaid have ordered the new door. <\/p>

14\/02\/2019 10:40 (sandra)<\/b>Supplied and fitted new thermostatic rad valve<\/p>

19\/02\/2019 09:25 (jan)<\/b>Email to client for access on Wed, 20th Feb between 10am and 2pm<\/p>

19\/02\/2019 09:38 (jan)<\/b>Booked for Wed, 20th Feb between 10am and 2pm with keys<\/p>

21\/02\/2019 10:29 (sandra)<\/b>cleats fitted to all windows<\/p>

22\/02\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 13:51 (sandra)<\/b>door to appliance fitted<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38807","activity_ticket_id":"40268","ticket_reference":"HDT41349","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lock not working ","ticket_address_1":"6 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"17\/01\/19","activity_end":"2019-01-17 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48186","activity_notes":"lock not workin g","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 09:22 (jan)<\/b>Scheduled for Monday pm, 21st Jan<\/p>

22\/01\/2019 08:13 (sandra)<\/b>visited 21st awaiting update <\/p>

29\/01\/2019 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38808","activity_ticket_id":"40269","ticket_reference":"HDT41350","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12653 - Flat 7, Westbourne House, Twickenham, TW1","ticket_address_1":"Flat 7, Westbourne House","ticket_address_2":"","ticket_town":"Twickenham","ticket_county":"","ticket_postcode":"TW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/19","activity_end":"2019-02-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48187","activity_notes":"To carry out boiler service, this service will include replacing the electrode, burner and fan seals and cleaning out the fly-aways and issue service sheet on completion ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 09:26 (sandra)<\/b>HDT39935 bath panel has to be put on at the same time at this address - by MK<\/p>

30\/01\/2019 09:34 (jan)<\/b>Email to client for access Friday am, 1st Feb<\/p>

31\/01\/2019 09:24 (jan)<\/b>Booked for Friday, 1st Feb at 10am, tenant to provide access<\/p>

07\/02\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>

25\/03\/2019 14:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2019 14:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38809","activity_ticket_id":"40253","ticket_reference":"HDT41334","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Entrance door","ticket_address_1":"17 Slingsby Place, 3rd Floor entrance door","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"17\/01\/19","activity_end":"2019-01-17 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48188","activity_notes":"The main door has not been locking properly.Can someone take a look at the front entrance door please in 3rd floor of 17sp.If they can go via the control room so that I can introduce them to the office manager.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2019 16:05 (sandra)<\/b>Not complete, attended and suspect that the door closer is not functioning correctly,it refuses to close fully in approximately once in every fifteen closes. I have attached photos of the faulty closer to aid R&B Doors.<\/p>

18\/01\/2019 09:23 (jan)<\/b>Scheduled for Monday pm, 21st Jan<\/p>

22\/01\/2019 08:22 (sandra)<\/b>Report to following with recommended works <\/p>

25\/01\/2019 14:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38810","activity_ticket_id":"40270","ticket_reference":"HDT41351","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - shop window smashed","ticket_address_1":"158 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"18\/01\/19","activity_end":"2019-01-18 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48189","activity_notes":"car has gone into a shop window ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38811","activity_ticket_id":"40266","ticket_reference":"HDT41347","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fuse box","ticket_address_1":"15 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/19","activity_end":"2019-01-18 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48190","activity_notes":"Please investigate fuse box for landlord supply, report of fuse missing by operative on site to carry out fire alarm maintenance.","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 08:23 (sandra)<\/b>booked Wednesday 23rd<\/p>

31\/01\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38812","activity_ticket_id":"40271","ticket_reference":"HDT41352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/01\/19","activity_end":"2019-01-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48191","activity_notes":"Please raise work orders to Reddan to attend to the below issues.Tenant reported :) When I was using the oven the other day, something literally was on fire before it blew out. Also, whenever I tried to use the stove later on, it smells of burnt plastic, so I am currently unable to use the stove and oven.2) The light in the bathroom is not working. I tried to screw it back, but something seems to be wrong with it.3) One of the boards in the closet had some screws fall out, and is now stuck behind the drawers. I am unfortunately unable to fix this myself. Access with keys is confirmed by tenant Sofia.erixon94@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 11:22 (jan)<\/b>Oven scheduled for Fri, 25th Jan between 8am and 12pm with keys<\/p>

22\/01\/2019 10:09 (jan)<\/b>Booked for Wed, 23rd Jan between 8 and 10am<\/p>

24\/01\/2019 14:57 (jan)<\/b>Email for access for the board issue on Wed pm, 30th Jan<\/p>

28\/01\/2019 09:16 (jan)<\/b>Booked for Wed pm with keys<\/p>

28\/01\/2019 16:16 (sandra)<\/b>There is some grease on the insulation which might have caused the smoke and the smell afterwards.It is a good idea to clean the inside of the appliance as well. All components were in good working order after performing the check.APPLIANCE ENGINEER REPORT <\/p>

31\/01\/2019 12:24 (sandra)<\/b>shelf supports to be completed. Book Roy for next week <\/p>

31\/01\/2019 12:36 (jan)<\/b>Email for access Monday pm to repair closet<\/p>

31\/01\/2019 14:48 (sandra)<\/b>RA to return as tenant is saying the oven and hob are not working <\/p>

31\/01\/2019 15:54 (jan)<\/b>Email to tenant for access on Tues, 5th Feb<\/p>

31\/01\/2019 16:03 (jan)<\/b>Repair Aid booked for oven and hob on Tues, 5th Feb between 12 and 4pm<\/p>

04\/02\/2019 13:27 (sandra)<\/b>Roy is collecting keys and will attend to do cupboard blocks at the same time <\/p>

05\/02\/2019 11:15 (sandra)<\/b>Roy to collect keys for RA and fit cupboard fixings today <\/p>

19\/02\/2019 15:14 (jan)<\/b>Hob on order. <\/p>

21\/02\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38813","activity_ticket_id":"40271","ticket_reference":"HDT41352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/19","activity_end":"2019-02-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48192","activity_notes":"Please raise work orders to Reddan to attend to the below issues.Tenant reported :) When I was using the oven the other day, something literally was on fire before it blew out. Also, whenever I tried to use the stove later on, it smells of burnt plastic, so I am currently unable to use the stove and oven.2) The light in the bathroom is not working. I tried to screw it back, but something seems to be wrong with it.3) One of the boards in the closet had some screws fall out, and is now stuck behind the drawers. I am unfortunately unable to fix this myself. Access with keys is confirmed by tenant Sofia.erixon94@gmail.com","activity_timesheet":"1","ticket_notes_combined":"

18\/01\/2019 11:22 (jan)<\/b>Oven scheduled for Fri, 25th Jan between 8am and 12pm with keys<\/p>

22\/01\/2019 10:09 (jan)<\/b>Booked for Wed, 23rd Jan between 8 and 10am<\/p>

24\/01\/2019 14:57 (jan)<\/b>Email for access for the board issue on Wed pm, 30th Jan<\/p>

28\/01\/2019 09:16 (jan)<\/b>Booked for Wed pm with keys<\/p>

28\/01\/2019 16:16 (sandra)<\/b>There is some grease on the insulation which might have caused the smoke and the smell afterwards.It is a good idea to clean the inside of the appliance as well. All components were in good working order after performing the check.APPLIANCE ENGINEER REPORT <\/p>

31\/01\/2019 12:24 (sandra)<\/b>shelf supports to be completed. Book Roy for next week <\/p>

31\/01\/2019 12:36 (jan)<\/b>Email for access Monday pm to repair closet<\/p>

31\/01\/2019 14:48 (sandra)<\/b>RA to return as tenant is saying the oven and hob are not working <\/p>

31\/01\/2019 15:54 (jan)<\/b>Email to tenant for access on Tues, 5th Feb<\/p>

31\/01\/2019 16:03 (jan)<\/b>Repair Aid booked for oven and hob on Tues, 5th Feb between 12 and 4pm<\/p>

04\/02\/2019 13:27 (sandra)<\/b>Roy is collecting keys and will attend to do cupboard blocks at the same time <\/p>

05\/02\/2019 11:15 (sandra)<\/b>Roy to collect keys for RA and fit cupboard fixings today <\/p>

19\/02\/2019 15:14 (jan)<\/b>Hob on order. <\/p>

21\/02\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38814","activity_ticket_id":"39956","ticket_reference":"HDT41037","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pre-tenancy checks 29th Jan","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PF","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/01\/19","activity_end":"2019-01-18 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48193","activity_notes":"Please attend 2nd floor flat to carry out pre tenancy checks and redecorate the above flat on 29th Jan. New tenant arriving on the 30th ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 11:35 (sandra)<\/b>Decorating booked for 29th <\/p>

31\/01\/2019 12:25 (sandra)<\/b>roy hasnt produced a list and has done work himself <\/p>

04\/02\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38817","activity_ticket_id":"40217","ticket_reference":"HDT41298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Sugar Sin, 1 Russell St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/01\/19","activity_end":"2019-01-18 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48196","activity_notes":"Please raise a works order for Reddan to attend to a leak at Sugar Sin, 1 Russel Street. Keys to the flats above (35 Catherine Street) can be collected from Ruper Court should you require access to the flats.We will also need a quote for the repairs to the affected areas in Sugar Sin to include measurements of the affected areas.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 15:41 (jan)<\/b>Email for access on Thursday to put an access panel in flat 2.<\/p>

15\/01\/2019 09:14 (jan)<\/b>Booked for Tuesday, 15th Jan with keys to cut access panel into Flat 2<\/p>

15\/01\/2019 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

18\/01\/2019 10:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2019 12:25 (sandra)<\/b>need to return as Dean has found another leak in the store room from the soil pipe <\/p>

21\/01\/2019 08:28 (sandra)<\/b>Traced leak to bath waste joining waste stack in flat 2. Made access in wall and repaired (Danny). Running water noise in flat 1 is because the waste pipes for the flats run behind the wall. <\/p>

21\/01\/2019 10:32 (jan)<\/b>Email to client for access to flats 2, 4 and 6, 35 Catherine St this afternoon<\/p>

22\/01\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

22\/01\/2019 08:24 (sandra)<\/b>leak still present but RS on site in flats 5 and 6<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38818","activity_ticket_id":"40215","ticket_reference":"HDT41296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light","ticket_address_1":"Flat 2, 43A Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48197","activity_notes":"Sidhanth Kamath When the electrical engineer returns to replace the lights, is it possible to ask him to check the floor heating in the main room? I realize that it's been quite cold recently, so I wouldn't expect the floor to be overly warm; however, even when the heater has been on all day the floor feels quite cold, as does the room. If he could just check the system, that would be very much appreciated.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 11:13 (jan)<\/b>Email for access Wed pm, 16th Jan<\/p>

14\/01\/2019 11:29 (jan)<\/b>Booked for Wed pm, 16th Jan<\/p>

16\/01\/2019 16:16 (sandra)<\/b>ordered 2 new LED lights for flat <\/p>

18\/01\/2019 15:38 (sandra)<\/b>investigated and old fittings cannot be replaced on lights and quote prepared and sent to replace <\/p>

18\/01\/2019 16:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38819","activity_ticket_id":"40272","ticket_reference":"HDT41353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water","ticket_address_1":"Flat 3, 48 Newman St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1QQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/19","activity_end":"2019-01-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48198","activity_notes":"Please attend flat 3 as the property has no heating or hot water. Access can be arranged through Dovivile - 07932 907509","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 16:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38820","activity_ticket_id":"40273","ticket_reference":"HDT41354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating ","ticket_address_1":"Flat 5B","ticket_address_2":"24 Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/19","activity_end":"2019-01-18 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48199","activity_notes":"no heating in the flat and tenant is home for access ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 15:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38821","activity_ticket_id":"40275","ticket_reference":"HDT41356","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No electricity","ticket_address_1":"Flat 5, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/19","activity_end":"2019-01-18 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48200","activity_notes":"The tenant has reported no electricity; Please be advised Alan will be attending today.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38822","activity_ticket_id":"40263","ticket_reference":"HDT41344","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of stand and signage","ticket_address_1":"13A Macclesfield St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/19","activity_end":"2019-01-18 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48201","activity_notes":"Please raise a work order for Reddan to remove and dispose the yellow newspaper stand. Please remove the hanging orange signage and store it in 21A Wardour st site office for tenant to collect.","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 11:34 (sandra)<\/b>booked for 18th pm <\/p>

18\/01\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38823","activity_ticket_id":"40276","ticket_reference":"HDT41357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked hand basins","ticket_address_1":"9A Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/19","activity_end":"2019-01-18 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48202","activity_notes":"Both hand basins in the flat are blocked. Can someone please attend.","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38824","activity_ticket_id":"40277","ticket_reference":"HDT41358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12649 - 1 Charlotte Place - Common Parts ","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/02\/19","activity_end":"2019-02-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48203","activity_notes":"To isolate water supplies and disconnect and remove existing and supply and fit new close couple pan and cistern, commission completion and leave in full working order access via Stella stella.kyrimi@yahoo.com","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 11:19 (sandra)<\/b>parts on order <\/p>

31\/01\/2019 14:20 (jan)<\/b>Email for access Fri am, 1st Feb<\/p>

01\/02\/2019 09:27 (jan)<\/b>Booked for between 8 and 9am on Wed, 6th Feb<\/p>

06\/02\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38825","activity_ticket_id":"40278","ticket_reference":"HDT41359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12619 - Third Floor Office, 21 New Row ","ticket_address_1":"Third Floor Office, 21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48204","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38826","activity_ticket_id":"40279","ticket_reference":"HDT41360","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lamps","ticket_address_1":"127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48205","activity_notes":"To replace 2 blown high level lamps ground floor entrance ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38827","activity_ticket_id":"40174","ticket_reference":"HDT41255","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"13 Garden Court, Lichfield Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48206","activity_notes":"As agreed please carry out PAT Testing at Flat 13 Garden Court Lichfield Road, Richmond Surrey TW9 3JSAccess with tenant only , we do not hold keys. Please let me know when booked for.Please check \/ install co alarms if one not there. The co alarm will either needs to be fitted with 10 year sealed long life lithium battery in order to comply with regulations or hard wired smoke alarm.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38828","activity_ticket_id":"40168","ticket_reference":"HDT41249","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 7, Garden Court, Kew Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48207","activity_notes":"As agreed, please carry out PAT testing at Flat 7 Garden Court Kew Road Richmond Surrey TW9 3JTTo arrange an access please contact Sarla 07947156710 , sarla43@gmail.comCurrent expiry date is 10\/2\/19","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38829","activity_ticket_id":"40167","ticket_reference":"HDT41248","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 29, Garden Court, Kew Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48208","activity_notes":"As agreed, please carry out PAT Testing at Flat 29 Garden Court Kew Road Richmond Surrey TW9 3JSAccess to be arranged with tenant, we do not hold keys. Please let me know when booked for.Current expiry date is 10\/2\/19","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38830","activity_ticket_id":"40166","ticket_reference":"HDT41247","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 16, Garden Court, Lichfield Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48209","activity_notes":"As agreed, please carry out PAT Testing at Flat 16 Garden Court Lichfield Road Richmond Surrey TW9 3JSAccess to be arranged with tenant, Please let me know when booked for. Current expiry date is 10\/2\/19","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38831","activity_ticket_id":"40165","ticket_reference":"HDT41246","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 8, Garden Court, Kew Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48210","activity_notes":"As agreed, please carry out PAT testing at Flat 8 Garden court Kew Road, Richmond Surrey TW9 3JT.Access to be arranged with tenant, please let me know when booked for.Current expiry date is 31\/1\/19","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38832","activity_ticket_id":"40164","ticket_reference":"HDT41245","ticket_client":"590","client_name":"Savills UK Ltd (Settlement)","ticket_title":"PAT Test","ticket_address_1":"Flat 20, Garden Court, Kew Rd","ticket_address_2":"Richmond, Surrey","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 3J","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"18\/01\/19","activity_end":"2019-01-18 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48211","activity_notes":"As agreed, please carry out PAT testing at Flat 20 Garden court Kew Road, Richmond Surrey TW9 3J.Access to be arranged with tenant, please let me know when booked for.Current expiry date is 19\/1\/19","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38833","activity_ticket_id":"40280","ticket_reference":"HDT41361","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing - 19TH FEBRUARY","ticket_address_1":"Flat 6, 56 Onslow Gardens","ticket_address_2":"Kensington","ticket_town":"London","ticket_county":"","ticket_postcode":"SW7 3QA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/19","activity_end":"2019-02-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48212","activity_notes":"I need one of your all rounders to help us with rodent proofing at the above address.We can be on site either next Wednesday 23\/01 or Thursday 24\/01 at 09.00 am.Can you please confirm that this is suitable for you and also send us the details of your tech.","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2019 15:57 (jan)<\/b>Booked for Monday, 28th Jan at 9am<\/p>

22\/01\/2019 10:38 (jan)<\/b>Rescheduled for 19th Feb at 9am<\/p>

19\/02\/2019 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38834","activity_ticket_id":"40281","ticket_reference":"HDT41362","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12662 - Flat 2, 43a Goodge Street ","ticket_address_1":"Flat 2, 43a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/19","activity_end":"2019-01-18 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48213","activity_notes":"New LED fittings","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 12:00 (sandra)<\/b>Booked for Monday 18th PM<\/p>

21\/02\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38835","activity_ticket_id":"40282","ticket_reference":"HDT41363","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phones","ticket_address_1":"82 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/01\/19","activity_end":"2019-01-18 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48214","activity_notes":"Please raise a work order for Reddan's entry phone specialist to investigate. A few flats reported fault on not releasing door.Please check with Flat 5 for more information.","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 08:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38836","activity_ticket_id":"40274","ticket_reference":"HDT41355","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Knock shelves","ticket_address_1":"3 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/01\/19","activity_end":"2019-01-18 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48215","activity_notes":"Could I please ask for 2 gentlemen to help us out with our knock shelves in 3SP.We have about 30 shelves. We need to keep 5 in the unit but the rest need to be dismantled and transferred to the service yard.Ideally, this needs to be done the beginning of next week.Please get back to me when you can.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 08:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38837","activity_ticket_id":"40284","ticket_reference":"HDT41365","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Remove kitchen appliances","ticket_address_1":"Flat 1, 32 Berwick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/19","activity_end":"2019-01-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48216","activity_notes":"Could you please reply confirming that you can help us with an all rounder from 9.00am on the 24th January, 2019 to remove kitchen appliances?","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 09:23 (jan)<\/b>Booked for Thurs, 24th Jan at 9am<\/p>

24\/01\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38838","activity_ticket_id":"40285","ticket_reference":"HDT41366","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issues","ticket_address_1":"Flat 1, 11-13 Neals Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/19","activity_end":"2019-01-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48217","activity_notes":"Please could attend to check the boiler as pressure is low a again for the 2nd time since new boiler installation.Please confirm why this is reoccurring?Access: as per tenants request please attend in the afternoon.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38839","activity_ticket_id":"40287","ticket_reference":"HDT41368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 7PB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/01\/19","activity_end":"2019-01-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48218","activity_notes":"Please raise a work order for Reddan to attend to resolve the below issues. Please confirm attendance.1. The washing machine works but it makes such a noise on the spin cycle. The whole apartment shakes and you can't hear anything else in the apartment. Please can someone come and have a look at it?2. The front door and the bedroom door leading on to the balcony both have large gaps between the door and the frame. It is letting in a lot of cold air and making the apartment cold as a result. Last month I spent GBP200 on electricity to try and warm the flat up. Please can someone come and put a weather strip at the bottom of the front door and insulation around the door in the bedroom?Janice Murgatroyd 21\/01\/2019 10:37 (jan)<\/b>Email for access Tues, 22nd Jan to look at the doors and Friday, 25th Jan between 12 and 4pm for the washing machine<\/p>

21\/01\/2019 11:34 (jan)<\/b>Iain booked for Tues am, 22nd Jan with keys and RA booked for Friday, 25th Jan with keys<\/p>

22\/01\/2019 15:23 (jan)<\/b>Email to tenant to reschedule for Wed pm, 23rd Jan<\/p>

22\/01\/2019 15:45 (jan)<\/b>Rescheduled for Wed pm, 23rd Jan with keys<\/p>

23\/01\/2019 14:38 (jan)<\/b>Iain attending Monday, 28th Jan<\/p>

24\/01\/2019 08:33 (sandra)<\/b>Patio doors fitted with draught excluder. Gap below front door will require a quote. I will call with details.<\/p>

25\/01\/2019 10:12 (sandra)<\/b>Travis collecting keys for RA<\/p>

28\/01\/2019 15:48 (sandra)<\/b>The Washing Machine at Flat 3, 38 Tavistock Street, London, Greater London, WC2E 7PB has been tested. There was no fault found during the test . All components were in working condition, it is advisable not to overload the appliance.<\/p>

29\/01\/2019 09:15 (sandra)<\/b>Sourced, supplied and fitted extra deep brush strip to front door.<\/p>

29\/01\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38840","activity_ticket_id":"40287","ticket_reference":"HDT41368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 7PB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/19","activity_end":"2019-01-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48219","activity_notes":"Please raise a work order for Reddan to attend to resolve the below issues. Please confirm attendance.1. The washing machine works but it makes such a noise on the spin cycle. The whole apartment shakes and you can't hear anything else in the apartment. Please can someone come and have a look at it?2. The front door and the bedroom door leading on to the balcony both have large gaps between the door and the frame. It is letting in a lot of cold air and making the apartment cold as a result. Last month I spent GBP200 on electricity to try and warm the flat up. Please can someone come and put a weather strip at the bottom of the front door and insulation around the door in the bedroom?Janice Murgatroyd 21\/01\/2019 10:37 (jan)<\/b>Email for access Tues, 22nd Jan to look at the doors and Friday, 25th Jan between 12 and 4pm for the washing machine<\/p>

21\/01\/2019 11:34 (jan)<\/b>Iain booked for Tues am, 22nd Jan with keys and RA booked for Friday, 25th Jan with keys<\/p>

22\/01\/2019 15:23 (jan)<\/b>Email to tenant to reschedule for Wed pm, 23rd Jan<\/p>

22\/01\/2019 15:45 (jan)<\/b>Rescheduled for Wed pm, 23rd Jan with keys<\/p>

23\/01\/2019 14:38 (jan)<\/b>Iain attending Monday, 28th Jan<\/p>

24\/01\/2019 08:33 (sandra)<\/b>Patio doors fitted with draught excluder. Gap below front door will require a quote. I will call with details.<\/p>

25\/01\/2019 10:12 (sandra)<\/b>Travis collecting keys for RA<\/p>

28\/01\/2019 15:48 (sandra)<\/b>The Washing Machine at Flat 3, 38 Tavistock Street, London, Greater London, WC2E 7PB has been tested. There was no fault found during the test . All components were in working condition, it is advisable not to overload the appliance.<\/p>

29\/01\/2019 09:15 (sandra)<\/b>Sourced, supplied and fitted extra deep brush strip to front door.<\/p>

29\/01\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38841","activity_ticket_id":"40288","ticket_reference":"HDT41369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12654 - Flat 1, 77-78 St Martins Lane ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/19","activity_end":"2019-01-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48220","activity_notes":"To carefully uplift and remove all planters on roof area and dispose off correctly at waste transfer site ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2019 10:11 (sandra)<\/b>emailed tenant for appointment at 8 am on 31st to remove planters <\/p>

25\/01\/2019 10:27 (sandra)<\/b>8 AM 31ST TO REMOVE PLANTERS <\/p>

01\/02\/2019 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38842","activity_ticket_id":"40288","ticket_reference":"HDT41369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12654 - Flat 1, 77-78 St Martins Lane ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"31\/01\/19","activity_end":"2019-01-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48221","activity_notes":"To carefully uplift and remove all planters on roof area and dispose off correctly at waste transfer site ","activity_timesheet":"1","ticket_notes_combined":"

25\/01\/2019 10:11 (sandra)<\/b>emailed tenant for appointment at 8 am on 31st to remove planters <\/p>

25\/01\/2019 10:27 (sandra)<\/b>8 AM 31ST TO REMOVE PLANTERS <\/p>

01\/02\/2019 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38843","activity_ticket_id":"40289","ticket_reference":"HDT41370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12655 - Flat 8, Exeter Mansions","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/01\/19","activity_end":"2019-01-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48222","activity_notes":"To disconnect and remove existing integrated washer\/dryer and dispose off correctly at waste transfer site.To supply and install new integrated Hotpoint washer\/dryer into place and commission on completion","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2019 09:55 (jan)<\/b>Email for access on Monday, 28th Jan between 9am and 1pm<\/p>

25\/01\/2019 14:18 (jan)<\/b>Email to tenant to confirm the washer\/dryer will be installed on Monday 28\/01 between 9 and 1 pm and cooker hood will be tested on Wednesday, 30\/01 between 10 and 2pm <\/p>

25\/01\/2019 14:40 (jan)<\/b>Booked for Monday, 28th Jan between 9am and 1pm. Access with keys but knock before entry as the tenant may be home.<\/p>

29\/01\/2019 11:16 (sandra)<\/b>on order RA<\/p>

29\/01\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38844","activity_ticket_id":"40290","ticket_reference":"HDT41371","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no lights in ground floor common parts ","ticket_address_1":"Common parts ","ticket_address_2":"17 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/19","activity_end":"2019-01-21 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48223","activity_notes":"no lights in ground floor common parts ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38845","activity_ticket_id":"40291","ticket_reference":"HDT41372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating issue","ticket_address_1":"Flat 1, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/19","activity_end":"2019-01-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48224","activity_notes":"Please raise a work order for Reddan gas engineer to investigate.Tenant reported: Trouble with the heating.Reddan, can you arrange for Gas engineer to attend today.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38846","activity_ticket_id":"40292","ticket_reference":"HDT41373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 62A Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/01\/19","activity_end":"2019-01-30 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48225","activity_notes":"62A.1. the dishwasher is out of order, the program only goes half way and then stops, the water is cold 2. the radiator in one of the bedrooms is not heating at all.Please let me know if someone could come to check on these, I am at home after 5 pm every day.Please liase with Helena Ryparova.","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 10:02 (jan)<\/b>Email for access on Friday, 25th Jan between 10am and 2pm<\/p>

24\/01\/2019 10:39 (jan)<\/b>Email for access this afternoon between 2 and 4pm<\/p>

24\/01\/2019 11:54 (jan)<\/b>Email to tenant for access on Wed, 30th Jan between 2 and 4pm<\/p>

24\/01\/2019 11:58 (jan)<\/b>Booked for Wednesday, 30th Jan between 2 and 4pm. Access will be provided<\/p>

25\/01\/2019 10:10 (jan)<\/b>Email to RA to book in on Wed, 30th Jan between 2 and 4pm<\/p>

25\/01\/2019 11:07 (jan)<\/b>RA booked for Wed, 30th Jan between 2 and 6pm. Access will be provided<\/p>

30\/01\/2019 16:09 (sandra)<\/b>repaired radiator valve and left working <\/p>

31\/01\/2019 12:36 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2019 12:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2019 12:24 (sandra)<\/b>faulty heater needs to be replaced <\/p>

11\/02\/2019 12:28 (sandra)<\/b>booked for Wednesday 12 -6 and awaiting confirmation that tenant will be at home <\/p>

14\/02\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38847","activity_ticket_id":"40292","ticket_reference":"HDT41373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 62A Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/01\/18","activity_end":"2018-01-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48226","activity_notes":"62A.1. the dishwasher is out of order, the program only goes half way and then stops, the water is cold 2. the radiator in one of the bedrooms is not heating at all.Please let me know if someone could come to check on these, I am at home after 5 pm every day.Please liase with Helena Ryparova.","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 10:02 (jan)<\/b>Email for access on Friday, 25th Jan between 10am and 2pm<\/p>

24\/01\/2019 10:39 (jan)<\/b>Email for access this afternoon between 2 and 4pm<\/p>

24\/01\/2019 11:54 (jan)<\/b>Email to tenant for access on Wed, 30th Jan between 2 and 4pm<\/p>

24\/01\/2019 11:58 (jan)<\/b>Booked for Wednesday, 30th Jan between 2 and 4pm. Access will be provided<\/p>

25\/01\/2019 10:10 (jan)<\/b>Email to RA to book in on Wed, 30th Jan between 2 and 4pm<\/p>

25\/01\/2019 11:07 (jan)<\/b>RA booked for Wed, 30th Jan between 2 and 6pm. Access will be provided<\/p>

30\/01\/2019 16:09 (sandra)<\/b>repaired radiator valve and left working <\/p>

31\/01\/2019 12:36 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2019 12:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2019 12:24 (sandra)<\/b>faulty heater needs to be replaced <\/p>

11\/02\/2019 12:28 (sandra)<\/b>booked for Wednesday 12 -6 and awaiting confirmation that tenant will be at home <\/p>

14\/02\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38848","activity_ticket_id":"40293","ticket_reference":"HDT41374","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Aerial","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"21\/01\/19","activity_end":"2019-01-21 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48227","activity_notes":"Further to our telephone conversation on Friday regarding the aerial; please could you arrange the same contractor to attend when they last attended in 2018 they did not complete the job to a satisfactory level.","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 14:04 (jan)<\/b>Awaiting tenant contact number<\/p>

21\/01\/2019 14:51 (jan)<\/b>Ward Aerials have left a voicemail for the tenant and will update us once they have spoken with her<\/p>

22\/01\/2019 12:50 (jan)<\/b>Ward Aerials had a conversation with the tenant who confirmed that it is a Sky Q issue, not a recall. Angela at WA will have a word with the engineer who originally attended and let is know if they are able to assist<\/p>

29\/01\/2019 12:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/01\/2019 12:19 (sandra)<\/b>works order attached <\/p>

05\/02\/2019 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/02\/2019 16:18 (jane )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 11:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2019 11:45 (sandra )<\/b>(Ticket Closed)<\/p>

20\/03\/2019 15:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/03\/2019 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38849","activity_ticket_id":"40294","ticket_reference":"HDT41375","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Pizza Pilgrims, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/01\/19","activity_end":"2019-01-21 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48228","activity_notes":"25 Garak Street has a leak that has leaked down onto the resturant below. The resturant has had to shut and need someone to atted urgently.Pizza Pilgrims - 0207 240 4145","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 14:29 (jan)<\/b>Email for access to all surrounding flats<\/p>

21\/01\/2019 15:55 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38850","activity_ticket_id":"40295","ticket_reference":"HDT41376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door","ticket_address_1":"29 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/19","activity_end":"2019-01-25 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48229","activity_notes":"Locksmith attended for internal door on site a few weeks ago but the job was never finished. Front foor is also now sticking and not always shutting properly. Recpetion 02077 342 414","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38851","activity_ticket_id":"40202","ticket_reference":"HDT41283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 22nd JANUARY","ticket_address_1":"Flat 1, 38 Tavistock St ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/01\/19","activity_end":"2019-01-21 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48230","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy check on the 22nd Jan.The new tenant moves in on the 4th of Feb, can will please repaint flat in white, and can this be completed by the 31st of Jan as this needs to be cleaned ready for the move in.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 10:39 (sandra)<\/b>A very clean flat but as always..........Kitchen\/lounge 1) 3 x windows with shutters. These have handles on windows for ease of opening and closing windows. But These are marking and damaging window shutters when closed. Also these need adjusting 2) Missing piece of skirting near window 3) Cracked socket face 4) Missing BT face plate5) Damaged kitchen cupboard doors6) Badly marked hob 7) Under light needs refixing 8) Silicone around work top needs redoing 9) Areas need painting especially inside cupboard 10) Double doors. Unable to keep closed 11) Signs of leak from above on frame 12) Very dirty alarm. May need newBedroom 13) Need pressure to heating 14) Door warped to hot water cylinder 15) Wardrobe and cylinder housing coming away from wall due to weight of hot water cylinder. 16) Wardrobe doors magnetic catches need refixing plus handle. 17) 1 x window. Shutters marked due to handles 18) Sask lock needs refixing 19) Missing Rad cap Bathroom 20) Mirror stuck on window. This may damage window if removed 20) Inside of cupboard badly marked 21) Door and lock needs attention 22) Large crack above shower cubicle. Needs filling and painting 23) Pedestal and floor edge needs silicone redoing. 24) Shower cubicle window. Unable to open and needs new lock 25) There are 7 x lights in the bathroom. They ALL work but are dieting and are dim. So get brighter longer left onLEFT WORST TO LAST. 26) Bath taps which are free standing leaks from the tap\/shower diverter and spills onto the floor. <\/p>

23\/01\/2019 10:46 (sandra)<\/b>sent over hi-lighted areas to Roy and Iain <\/p>

25\/01\/2019 13:02 (sandra)<\/b>electrical works completed RH<\/p>

29\/01\/2019 09:43 (sandra)<\/b>danny to fit bath tapsand roy to fit smoke alarm <\/p>

29\/01\/2019 15:21 (sandra)<\/b>Fitted1 x Out of date heat alarm mains 34.991 x out of date smoke alarm mains 17.32 (Ryness account)<\/p>

31\/01\/2019 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38852","activity_ticket_id":"40296","ticket_reference":"HDT41377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 1, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/19","activity_end":"2019-01-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48231","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:46 (jan)<\/b>Booked for Friday, 25th January with keys<\/p>

23\/01\/2019 16:55 (jan)<\/b>Booked for Friday, 25th Jan at 10am. Access will be provided<\/p>

24\/01\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38853","activity_ticket_id":"40297","ticket_reference":"HDT41378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/19","activity_end":"2019-01-25 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48232","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:46 (jan)<\/b>Booked for Friday, 25th January with keys<\/p>

24\/01\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38854","activity_ticket_id":"40298","ticket_reference":"HDT41379","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 3, 43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/19","activity_end":"2019-01-25 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48233","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:47 (jan)<\/b>Booked for Friday, 25th January with keys<\/p>

24\/01\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38855","activity_ticket_id":"40299","ticket_reference":"HDT41380","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 2, 43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/19","activity_end":"2019-01-25 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48234","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:47 (jan)<\/b>Booked for Friday, 25th January with keys<\/p>

29\/01\/2019 12:47 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2019 15:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2019 15:32 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2019 15:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38856","activity_ticket_id":"40300","ticket_reference":"HDT41381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 2, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/19","activity_end":"2019-01-25 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48235","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:48 (jan)<\/b>Booked for Friday, 25th January with keys<\/p>

24\/01\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38857","activity_ticket_id":"40301","ticket_reference":"HDT41382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"Flat 6A, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/19","activity_end":"2019-01-25 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48236","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:48 (jan)<\/b>Booked for Friday, 25th January with keys<\/p>

24\/01\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38858","activity_ticket_id":"40302","ticket_reference":"HDT41383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 7TH FEBRUARY","ticket_address_1":"Flat 1, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/19","activity_end":"2019-02-07 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48237","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:49 (jan)<\/b>Booked for Thursday, 7th February with keys<\/p>

07\/02\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38859","activity_ticket_id":"40259","ticket_reference":"HDT41340","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External Lightings","ticket_address_1":"16-20 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/19","activity_end":"2019-01-21 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48238","activity_notes":"Please raise work orders to Reddan to replace faulty external lights to the below properties:16-20 Rupert st - 4 Lights","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:27 (sandra)<\/b>Investigate lights on front off building not working Fault found to be on the fittings, to return tomorrow (Tuesday ) to replace <\/p>

22\/01\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>

22\/01\/2019 09:33 (sandra)<\/b>fittings supplied by client <\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38860","activity_ticket_id":"40303","ticket_reference":"HDT41384","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 7TH FEBRUARY","ticket_address_1":"Flat 3, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/19","activity_end":"2019-02-07 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48239","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:33 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38861","activity_ticket_id":"40304","ticket_reference":"HDT41385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 7TH FEBRUARY","ticket_address_1":"Flat 3, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/19","activity_end":"2019-02-07 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48240","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:49 (jan)<\/b>Booked for Thursday, 7th February with keys<\/p>

07\/02\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38862","activity_ticket_id":"40305","ticket_reference":"HDT41386","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 7TH FEBRUARY","ticket_address_1":"Flat 3, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/19","activity_end":"2019-02-07 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48241","activity_notes":"Please raise a work order for Reddan to carry out the up coming gas cert","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 16:50 (jan)<\/b>Booked for Thursday, 7th February with keys<\/p>

07\/02\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38863","activity_ticket_id":"40306","ticket_reference":"HDT41387","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/01\/19","activity_end":"2019-01-22 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48242","activity_notes":"Please raise a work order for Reddan to attend to investigate issue with the bathroom and toilet as per below.Only noticed toilet runs water in the bowl... I received a note about extra usage of water and this may be the reason... as I have with the holidays used less... the bath tub drains very slowly. Theo Spyropoulos 21\/01\/2019 16:04 (jan)<\/b>Email to tenant for access Tues, 22nd<\/p>

21\/01\/2019 16:09 (jan)<\/b>Booked for Tues, 22nd Jan with keys<\/p>

22\/01\/2019 11:42 (sandra)<\/b>temporary repair to system and unblocked baths and ordered parts <\/p>

23\/01\/2019 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38864","activity_ticket_id":"40307","ticket_reference":"HDT41388","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door","ticket_address_1":"38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/19","activity_end":"2019-01-21 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48243","activity_notes":"Please raise a work order for Reddan to attend to repair main entrance door handle and bottom door catch.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38865","activity_ticket_id":"40308","ticket_reference":"HDT41389","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap broken","ticket_address_1":"Flat B, 27a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/01\/19","activity_end":"2019-01-21 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48244","activity_notes":"The sink tap in the onsuite bedroom has broken. Not sure anyone can be in so workers can have access but will need keys. I have turned off the water below sink hot and cold to stop the flow.michael.bow88@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 11:43 (sandra)<\/b>new taps ordered <\/p>

23\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38866","activity_ticket_id":"40143","ticket_reference":"HDT41224","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12630 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/01\/19","activity_end":"2019-01-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48245","activity_notes":"Shower repairs ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2019 10:06 (jan)<\/b>Email to client for access on Thurs, 17th Jan first thing<\/p>

10\/01\/2019 11:17 (jan)<\/b>Scheduled for Thurs, 17th Jan at 9am<\/p>

18\/01\/2019 11:33 (sandra )<\/b>(Ticket Closed)<\/p>

21\/01\/2019 16:39 (jan)<\/b>Email for access on Wed, 23rd Jan to fit tiles<\/p>

21\/01\/2019 16:54 (jan)<\/b>Booked for Wed, 23rd Jan at 11am. Tenant to provide access<\/p>

29\/01\/2019 14:43 (jan)<\/b>Email for access Wed am, 30th Jan to restore the tiles<\/p>

31\/01\/2019 11:22 (sandra)<\/b>need to return and put tiles back - 31\/1<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38867","activity_ticket_id":"40101","ticket_reference":"HDT41182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/01\/19","activity_end":"2019-01-22 09:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48246","activity_notes":"Please raise a work order for Reddan to attend to carry out inter tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 11:34 (jan)<\/b>No new tenant booked in yet<\/p>

10\/01\/2019 10:46 (sandra)<\/b>extractor to be fitted <\/p>

10\/01\/2019 15:09 (sandra)<\/b>Worse flat EVER!!Flat in badly need of decoration. Extremely dirty and holes punched in wallsBathroom 1) Broken toilet seat 2) Overflowing toilet. New parts or adjustment?? 3) Pop up waste needs refixing on hand basin 4) Broken shower rail and shower head 5) Bath silicone needs redoing 6) Missing grout and dirty grout floor tiles 7) Shaver light not working 8) Broken threshold door bar 9) Missing rubber to door stop 10) Hairline cracks on hand basin 12) Light not working Hallway 1) Light not working 2) Large crack above door on wall Bedroom 1) Light not working 2) Window needs adjusting 3) Broken blindEnsuite 1) Towel rail pulled off the wall. 2 ) Very corroded towel rail element 3) Box surround needs replacing following a leak 4) Shower head needs repkacing 5) Mildew on silicone around shower tray 6) Extractor fan not working 7) Shaver light not working 8) Broken threshold door bar Kitchen\/lounge 1) Lights not working 2) Missing drawercompartment in freezer 3) Door fallen off washing machine 4) Extractor fan lights not working 5) Bottle rack next to oven is very rusty and unable to open fully 6) 4 x blinds. May need new. Unable to twist Venetian blinds but do go up and down 7) Missing valve head on radiator 8) Door unable to close shut Bedroom 2 1) Broken valve on radiator 2) Door unable to close shut 3) Door stop needed 4) Light needed 5) 2 x blinds but 1 x unable to twist. I think this is it but am sure to find more as we go on<\/p>

21\/01\/2019 12:35 (jan)<\/b>Email for access to flat 5 to re-fill heating system and test<\/p>

22\/01\/2019 13:35 (sandra)<\/b>washing machine brackets outstanding <\/p>

30\/01\/2019 14:22 (sandra)<\/b>freezer drawer, and integrated washing machine fittings on order <\/p>

30\/01\/2019 16:35 (sandra)<\/b>Adjusted all blind cords, fitted blind hooks to all windows, supplied and fitted freezer drawer and carried out a general clean.Appliance engineer will deal with integrated washing machine door.<\/p>

31\/01\/2019 09:20 (jan)<\/b>RA booked for Mon, 4th Feb between 12 and 4pm<\/p>

31\/01\/2019 12:15 (sandra)<\/b>Booked for Monday 4th with keys <\/p>

31\/01\/2019 12:15 (sandra)<\/b>12 - 4 pm <\/p>

05\/02\/2019 14:14 (sandra)<\/b>All jobs completed.RA have ordered a fixing kit for the appliance door to be fitted back on. Waiting on date to fit<\/p>

05\/02\/2019 15:29 (jan)<\/b>Email for access to fit the new Installation Kit for the integrated washing machine door on 8th Feb between 12 and 4pm<\/p>

05\/02\/2019 16:12 (jan)<\/b>Booked for Fri, 8th Feb between 12 and 4pm to fit the new Installation Kit that is required for the integrated washing machine door <\/p>

12\/02\/2019 15:05 (sandra)<\/b>mounting kit replaced <\/p>

12\/02\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38868","activity_ticket_id":"40310","ticket_reference":"HDT41391","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bollard damaged","ticket_address_1":"Slingsby walk way","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/19","activity_end":"2019-01-22 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48247","activity_notes":"I am not sure if this has been reported yet...please see the picture below. Could we please get this sorted today?The bollard is bent and we cannot get it out of the ground. ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 08:30 (sandra)<\/b>Removed damaged bollards and replaced with spares held on site.<\/p>

24\/01\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38869","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/19","activity_end":"2019-01-22 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48248","activity_notes":"Cubicle tray repairs ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38870","activity_ticket_id":"40310","ticket_reference":"HDT41391","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bollard damaged","ticket_address_1":"Slingsby walk way","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/19","activity_end":"2019-01-22 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48249","activity_notes":"I am not sure if this has been reported yet...please see the picture below. Could we please get this sorted today?The bollard is bent and we cannot get it out of the ground. ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 08:30 (sandra)<\/b>Removed damaged bollards and replaced with spares held on site.<\/p>

24\/01\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38871","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/19","activity_end":"2019-01-22 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48250","activity_notes":"Cubicle tray repairs ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38872","activity_ticket_id":"40310","ticket_reference":"HDT41391","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bollard damaged","ticket_address_1":"Slingsby walk way","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/19","activity_end":"2019-01-22 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48251","activity_notes":"I am not sure if this has been reported yet...please see the picture below. Could we please get this sorted today?The bollard is bent and we cannot get it out of the ground. ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 08:30 (sandra)<\/b>Removed damaged bollards and replaced with spares held on site.<\/p>

24\/01\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38873","activity_ticket_id":"40286","ticket_reference":"HDT41367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 5, Westbourne House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/19","activity_end":"2019-01-22 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48252","activity_notes":"Please attend Westbourne House, Flat 5 as there is a wet patch on their ceiling which could be caused by an external leak. Can you please attend flat 5 and see where leak is coming from? and repair? We would also need to repair ceiling when done. Please contact tenant on below contact details to arrange access.laura.makinisherwood@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 12:32 (jan)<\/b>Email for access Friday am, 1st Feb<\/p>

28\/01\/2019 12:45 (jan)<\/b>Booked for Friday, 1st Feb between 9 and 11am. Tenant to provide access<\/p>

30\/01\/2019 09:17 (jan)<\/b>Booked for 8am on 1st Feb, access via tenant<\/p>

01\/02\/2019 09:32 (sandra)<\/b>I've just investigated the leak into flat 5 and I'm certain the leak is due to the external guttering. There's leaks from the above floor, which has caused the wall to be saturated, but I would recommend checking all the way along as adjacent rooms to the kitchen are also showing signs of damp.please see attatched pictures.<\/p>

01\/02\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>

01\/02\/2019 10:53 (sandra)<\/b>photos to MR taken by MK<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38874","activity_ticket_id":"40309","ticket_reference":"HDT41390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no heating ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/19","activity_end":"2019-01-22 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48253","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

22\/01\/2019 08:35 (sandra)<\/b>MJ Mapp called and supplied 4 x heaters for the building as unable to get any more. RS I believe messed up in flat 9 but blamed it on a vent thing just under where they was working but unable to prove this as no access into flat 9<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38875","activity_ticket_id":"40311","ticket_reference":"HDT41392","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light","ticket_address_1":"Zuma Restauarant, 11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/19","activity_end":"2019-01-22 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48254","activity_notes":"Service desk please raise a work order for Reddan to attend to replace flickering lamp between the 2nd and 3rd floor ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38877","activity_ticket_id":"40313","ticket_reference":"HDT41394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Test","ticket_address_1":"Flat 1, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/19","activity_end":"2019-01-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48256","activity_notes":"Please raise a work order for Reddan to carry out the c02 and smoke alarm test on Thursday 24th Jan Am, please take a picture if possible.","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 11:42 (jan)<\/b>Awaiting access for Thurs, 24th Jan am<\/p>

22\/01\/2019 11:43 (jan)<\/b>Access with keys on 24th Jan am<\/p>

24\/01\/2019 15:45 (sandra)<\/b>Kitchen\/lounge1 Smoke\/heat sensor (Renew 2021)Hallway 1 x Smoke alarm (Renew 2021) Bedroom 1 sMoke alarm (Renew 2021) No carbon monoxide alarm as boiler in stairwell cupboard and no access<\/p>

24\/01\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38878","activity_ticket_id":"40314","ticket_reference":"HDT41395","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Test - 4TH FEBRUARY","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/19","activity_end":"2019-02-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48257","activity_notes":"Please raise a work order for Reddan to carry out the c02 and smoke alarm test on Monday 4th Feb in the morning as early as possible, please take a picture if possible.","activity_timesheet":"1","ticket_notes_combined":"

22\/01\/2019 11:48 (jan)<\/b>Booked for Mon, 4th Feb first thing with keys<\/p>

04\/02\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38879","activity_ticket_id":"40312","ticket_reference":"HDT41393","ticket_client":"1785","client_name":"Clarendon Serviced Apartments","ticket_title":"Thermostat","ticket_address_1":"Apt 5, Steward St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"E1 6FQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/01\/19","activity_end":"2019-01-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48258","activity_notes":"To fit a new thermostat, the part will be supplied","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 11:37 (jan)<\/b>Email for access Wed, 23rd between 3 and 5pm<\/p>

24\/01\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38880","activity_ticket_id":"39565","ticket_reference":"HDT40646","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen Hood Filter","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/03\/19","activity_end":"2019-03-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48259","activity_notes":"cook hood needs new filters ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2018 09:08 (sandra)<\/b>filters ordered <\/p>

26\/11\/2018 15:17 (sandra)<\/b>FILTER IN STOCK AND NEEDS ACCESS <\/p>

26\/11\/2018 15:52 (jan)<\/b>Email to tenant for access on Friday, 30th Nov<\/p>

26\/11\/2018 16:24 (jan)<\/b>Booked for Fri, 30th Nov between 8 and 10am, access via tenant<\/p>

30\/11\/2018 09:30 (sandra)<\/b>Please note that the filters are incorrect and that they should be 2 round filters that clip onto the fan housing <\/p>

30\/11\/2018 09:31 (sandra)<\/b>send to JH to reorder <\/p>

08\/01\/2019 10:27 (sandra)<\/b>JH to chase as they have still not been delivered <\/p>

22\/01\/2019 13:17 (sandra)<\/b>cant get the filter to fit so calling out another company to take a look JH<\/p>

25\/01\/2019 09:55 (jan)<\/b>Email for access on Monday, 28th Jan between 9am and 1pm<\/p>

25\/01\/2019 13:54 (sandra)<\/b>access needs to be arranged for wednesday 30th between 10 - 2 pm <\/p>

25\/01\/2019 14:23 (jan)<\/b>Confirmation that the washer\/dryer will be installed on Monday 28\/01 between 9 and 1 pm and cooker hood will be tested on Wednesday, 30\/01 between 10 and 2pm <\/p>

25\/01\/2019 14:43 (jan)<\/b>Booked for Wednesday, 30\/01 between 10 and 2pm. With keys but knock before entry as the tenant may be home.<\/p>

30\/01\/2019 09:38 (jan)<\/b>Cancelled for 30th Jan, filters on order with RA<\/p>

31\/01\/2019 12:15 (sandra)<\/b>appointment cancelled RA are sourcing the filter and will notify us when they have it <\/p>

08\/02\/2019 14:06 (sandra)<\/b>Price ListInvoiceDescriptionTypeEx. VATInc. VATPaidDate0Cooker Hood FilterP.C 140.80 168.96No0LabourL.C. 60.00 72.00NoTotal 200.80 240.96 <\/p>

08\/02\/2019 14:06 (sandra)<\/b>filter being ordered by RA<\/p>

27\/02\/2019 10:47 (jan)<\/b>Email for access on Friday, 1st March between 10am and 2pm<\/p>

27\/02\/2019 12:20 (jan)<\/b>Booked for Friday, 1st March between 10am and 2pm. Tenant has advised:"I will be home from Friday from 11:45 onwards. If they want to come earlier, they should have the management keys, as I am not sure if my wife will be home. In any case please check if somebody is home before entering."<\/p>

04\/03\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38881","activity_ticket_id":"40240","ticket_reference":"HDT41321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine seal","ticket_address_1":"Apt 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/19","activity_end":"2019-01-22 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48260","activity_notes":"Water is leaking out of washing machine door. The seal needs replacing see attach pictures . Washing machine is iQ500 Siemens. Please raise a work order for Reddan to attend to replace washing machine seal and confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 15:29 (jan)<\/b>Email for access on 22nd January<\/p>

16\/01\/2019 10:43 (jan)<\/b>Booked for 22nd Jan between 10am and 2pm<\/p>

29\/01\/2019 12:35 (sandra)<\/b>booked for Thursday 31st <\/p>

29\/01\/2019 12:58 (jan)<\/b>Booked for Thurs, 31st Jan between 12 and 3.45pm. Access via Clarendon's<\/p>

06\/02\/2019 16:10 (sandra)<\/b>access to return on Saturday 1st as washing machine now does not work <\/p>

06\/02\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38882","activity_ticket_id":"40315","ticket_reference":"HDT41396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke alarm testing ","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/19","activity_end":"2019-01-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48261","activity_notes":"Please raise a work order for Reddan to test the co2 and smoke alarms on friday the 25th Jan in the morning.","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2019 10:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38883","activity_ticket_id":"40316","ticket_reference":"HDT41397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12663 - Flat 2, Egmont House ","ticket_address_1":"Flat 2, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/19","activity_end":"2019-01-22 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48262","activity_notes":"To supply and install 1No new converter heater in bathroom, to be located next to sink, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

22\/01\/2019 15:40 (jan )<\/b>(Ticket Closed)<\/p>

04\/02\/2019 09:41 (jan)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 09:55 (jan)<\/b>Email for access on Friday, 8th Feb<\/p>

04\/02\/2019 11:06 (jan)<\/b>Booked for Friday, 8th Feb with keys<\/p>

07\/02\/2019 10:30 (jan)<\/b>Email for confirmation that we can attend at 10am as the tenant works nights<\/p>

08\/02\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38884","activity_ticket_id":"40316","ticket_reference":"HDT41397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12663 - Flat 2, Egmont House ","ticket_address_1":"Flat 2, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/19","activity_end":"2019-01-22 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48263","activity_notes":"To supply and install 1No new converter heater in bathroom, to be located next to sink, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

22\/01\/2019 15:40 (jan )<\/b>(Ticket Closed)<\/p>

04\/02\/2019 09:41 (jan)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 09:55 (jan)<\/b>Email for access on Friday, 8th Feb<\/p>

04\/02\/2019 11:06 (jan)<\/b>Booked for Friday, 8th Feb with keys<\/p>

07\/02\/2019 10:30 (jan)<\/b>Email for confirmation that we can attend at 10am as the tenant works nights<\/p>

08\/02\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38885","activity_ticket_id":"40317","ticket_reference":"HDT41398","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 2.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"22\/01\/19","activity_end":"2019-01-22 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48264","activity_notes":"The tenant of the above flat has just advised that their intercom has stopped working. They are unable to open the entrance door using the intercom. Can we send someone round to have a look?","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 14:25 (jan)<\/b>Awaiting tenant contact details<\/p>

28\/01\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38886","activity_ticket_id":"40318","ticket_reference":"HDT41399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12667 - Flat 3, 35 Catherine Street ","ticket_address_1":"Flat 3, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/19","activity_end":"2019-01-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48265","activity_notes":"Replace grouting to bathroom flooring ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 14:40 (jan)<\/b>Email to client for access on Mon, 28th Jan<\/p>

29\/01\/2019 09:49 (sandra)<\/b>booked for Thursday after the flooring contractors have finished <\/p>

30\/01\/2019 16:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38887","activity_ticket_id":"40319","ticket_reference":"HDT41400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6JG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"22\/01\/19","activity_end":"2019-01-22 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48266","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 14:50 (sandra)<\/b>TO BE DONE BY 6TH FEBRUARY <\/p>

30\/01\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38888","activity_ticket_id":"39821","ticket_reference":"HDT40902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/19","activity_end":"2019-01-25 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48267","activity_notes":"2. Windowsthe issue with the blinds around the flat remain. they have wooden slated blinds that have a Velcro attached panel at the top. These panels keep falling off. The Velcro may just need replacing 3. Underfloor heatingunderfloor heating in the bathroom. Some parts of it work and others do not. Please check this, and provide feedback4. Extractor fanSometimes it works and other times it doesnt, please replace5. Washing machine - this was a pretty old model when we moved in and it is now definitely on its last legs. Please provide quote for cheaper and like for like model.6, Boiler may require a boiler service, please confirm when the last service was carried out. The boiler has developed a fault on the timer, the flat has no thermostat and it means the heating always all on or all off all day; please confirm what can be done for this?Peter Watts 07711 871 394Kate Harris 07713 072 980peterdavidwatts@icloud.comkathrynharris@me.com","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2018 13:36 (jan)<\/b>Booked for Wednesday,5th Dec with keys<\/p>

03\/12\/2018 14:58 (jan)<\/b>Email to CBRE to book Dave in for next Tuesday, 11th Dec<\/p>

06\/12\/2018 14:25 (jan)<\/b>Booked for Tues, 11th Dec with keys<\/p>

11\/12\/2018 09:42 (sandra)<\/b>boiler gone to quote <\/p>

12\/12\/2018 09:09 (sandra)<\/b>ordered replacement extractor <\/p>

18\/12\/2018 12:33 (jan)<\/b>Missing plinth at the top of one of the blinds. Email to client to advise how we should proceed<\/p>

18\/12\/2018 13:27 (sandra)<\/b>repaired plinths <\/p>

03\/01\/2019 10:01 (jan)<\/b>Email for access Tues, 11th Dec to fit new plinth<\/p>

08\/01\/2019 09:45 (jan)<\/b>Plinth on order<\/p>

08\/01\/2019 10:46 (sandra)<\/b>Asked for access tomorrow 9th <\/p>

10\/01\/2019 09:21 (sandra)<\/b>emailed Deepa for access Friday 11th <\/p>

22\/01\/2019 13:24 (sandra)<\/b>emailed Deepa three times for access <\/p>

22\/01\/2019 14:31 (jan)<\/b>Email to tenants to fit the extractor and pelmets on Friday<\/p>

22\/01\/2019 14:51 (jan)<\/b>Booked for Fri, 25th Jan with keys<\/p>

28\/01\/2019 09:24 (sandra)<\/b>Return to site and replace extractor fan in bathroom <\/p>

30\/01\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38889","activity_ticket_id":"40320","ticket_reference":"HDT41401","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Locksmith","ticket_address_1":"140 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/19","activity_end":"2019-01-23 08:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48268","activity_notes":"We may need a locksmith at 7am tomorrow for the above unit but we wont know until later today. Please can the guys prepare for this and check the lock they will need for 140 Long Acre. The doors are Schuco doors. ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38890","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/19","activity_end":"2019-01-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48269","activity_notes":"-The shower is still dripping. This still hasnt been fixed.-The light in the oven doesnt work.-One of the two lights in the extractor (above the stovetop) doesnt work.-The smaller bedrooms door stopper is missing a rubber tip.-The light outside my front door (that illuminates my unit number) is flickering-The washer\/dryer might be broken. I tried running it for the first time yesterday and it would not proceed past the wash phase (to the next rinse phase). Ive started a test run of it to confirm this. (please test this and confirm washing and dryer cycle is fully working)the towel rail in the bathroom not working toilet is continually flushing and the light out side the front door is still flickering.Shower on\/off knob needs to be loosened. (Its hard to turn right now.)","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38891","activity_ticket_id":"40321","ticket_reference":"HDT41402","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Lighting issue","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/19","activity_end":"2019-02-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48270","activity_notes":"Block of lights in the basement back room are not working as well as a few other lights out","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 16:31 (jan)<\/b>Booked for Tues, 29th Jan at 8am<\/p>

29\/01\/2019 12:16 (sandra)<\/b>Replaced various bulbs around property (Supplies by tenant) Cut and extended flex leads with switch to two table lamps. Centre light track transformer burnt out. Quote for new track but 240v with 4 spotsPlus LED light for stairs Plus 3 x 10w capsule bulbs<\/p>

29\/01\/2019 12:17 (sandra)<\/b>light fitting on order and to return Friday AM - RH<\/p>

29\/01\/2019 14:06 (jan)<\/b>Booked for Friday am, 1st Feb<\/p>

04\/02\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38892","activity_ticket_id":"40322","ticket_reference":"HDT41403","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lock on fire door ","ticket_address_1":"17 Slingsby","ticket_address_2":"Basement boiler door ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/19","activity_end":"2019-01-23 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48271","activity_notes":"We have a slight issue with the fire door in the basement of 17 SP. The one that goes into the light well by the boiler room.It being a fire door, we need to keep it shut at all times. However, if we go through it and it shuts behind us, we are unable to exit as it only has a knob on that side.Would it be possible to change the lock so the door can be opened from both sides?","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 08:40 (sandra)<\/b>Lock on order with Fox locksmiths<\/p>

25\/01\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38893","activity_ticket_id":"40323","ticket_reference":"HDT41404","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Salt Grit","ticket_address_1":"slingsby place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/19","activity_end":"2019-01-23 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48272","activity_notes":"Please arrange for salt grits to be delivered to St Martin's courtyard today (6bags)","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38894","activity_ticket_id":"40324","ticket_reference":"HDT41405","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"30\/01\/19","activity_end":"2019-01-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48273","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 12:47 (jan)<\/b>Mr Mills has requested attendance on Wed, 30th Jan at 1pm<\/p>

25\/01\/2019 14:11 (jan)<\/b>Booked for Wed, 30th Jan at 1pm. Access via tenant<\/p>

30\/01\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38895","activity_ticket_id":"40325","ticket_reference":"HDT41406","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"redecorate management corridor ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/01\/19","activity_end":"2019-01-23 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48274","activity_notes":"1, to prepare and redecorate water damaged walls to management toilet corridor in slingby place ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 08:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38896","activity_ticket_id":"40326","ticket_reference":"HDT41407","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"redecorate damaged areas 1st floor office ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/01\/19","activity_end":"2019-01-23 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48275","activity_notes":"to prepare and redecorate water damaged areas to ceiling and walls in board rooms at 1st floor office ,10 slingby place ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 08:48 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 11:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2019 11:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38897","activity_ticket_id":"40202","ticket_reference":"HDT41283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 22nd JANUARY","ticket_address_1":"Flat 1, 38 Tavistock St ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/19","activity_end":"2019-01-23 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48276","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy check on the 22nd Jan.The new tenant moves in on the 4th of Feb, can will please repaint flat in white, and can this be completed by the 31st of Jan as this needs to be cleaned ready for the move in.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 10:39 (sandra)<\/b>A very clean flat but as always..........Kitchen\/lounge 1) 3 x windows with shutters. These have handles on windows for ease of opening and closing windows. But These are marking and damaging window shutters when closed. Also these need adjusting 2) Missing piece of skirting near window 3) Cracked socket face 4) Missing BT face plate5) Damaged kitchen cupboard doors6) Badly marked hob 7) Under light needs refixing 8) Silicone around work top needs redoing 9) Areas need painting especially inside cupboard 10) Double doors. Unable to keep closed 11) Signs of leak from above on frame 12) Very dirty alarm. May need newBedroom 13) Need pressure to heating 14) Door warped to hot water cylinder 15) Wardrobe and cylinder housing coming away from wall due to weight of hot water cylinder. 16) Wardrobe doors magnetic catches need refixing plus handle. 17) 1 x window. Shutters marked due to handles 18) Sask lock needs refixing 19) Missing Rad cap Bathroom 20) Mirror stuck on window. This may damage window if removed 20) Inside of cupboard badly marked 21) Door and lock needs attention 22) Large crack above shower cubicle. Needs filling and painting 23) Pedestal and floor edge needs silicone redoing. 24) Shower cubicle window. Unable to open and needs new lock 25) There are 7 x lights in the bathroom. They ALL work but are dieting and are dim. So get brighter longer left onLEFT WORST TO LAST. 26) Bath taps which are free standing leaks from the tap\/shower diverter and spills onto the floor. <\/p>

23\/01\/2019 10:46 (sandra)<\/b>sent over hi-lighted areas to Roy and Iain <\/p>

25\/01\/2019 13:02 (sandra)<\/b>electrical works completed RH<\/p>

29\/01\/2019 09:43 (sandra)<\/b>danny to fit bath tapsand roy to fit smoke alarm <\/p>

29\/01\/2019 15:21 (sandra)<\/b>Fitted1 x Out of date heat alarm mains 34.991 x out of date smoke alarm mains 17.32 (Ryness account)<\/p>

31\/01\/2019 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38898","activity_ticket_id":"40327","ticket_reference":"HDT41408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 34 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/01\/19","activity_end":"2019-01-24 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48277","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:The silver dial on the wall of the bath looks to be damaged and although it turns it doesnt lift the plug which is jammed in. Reddan, can you please ask Danny to check on the loose kitchen tap too. He has the replacement parts.","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2019 11:49 (jan)<\/b>Email for access on Thurs, 24th Jan<\/p>

24\/01\/2019 15:34 (sandra)<\/b>ordered parts <\/p>

29\/01\/2019 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38899","activity_ticket_id":"40328","ticket_reference":"HDT41409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12666 - Flat 3, 35 Catherine Street ","ticket_address_1":"Flat 3, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/01\/19","activity_end":"2019-01-23 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48278","activity_notes":"Sanding of flooring ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 10:46 (sandra)<\/b>on going<\/p>

01\/02\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38900","activity_ticket_id":"40216","ticket_reference":"HDT41297","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water ingress","ticket_address_1":"Flat 4, 23 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1G","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/01\/19","activity_end":"2019-01-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48279","activity_notes":"Can we have a call out tomorrow afternoon to inspect water ingress into the bedroom of flat 4 from possibly flat 5 please? If you can confirm timings please as I would need to organise access to both flats.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2019 11:25 (jan)<\/b>Email for access Tues, 15th Jan between 12 and 2pm<\/p>

15\/01\/2019 10:49 (sandra)<\/b>kim cancelled for today as no access <\/p>

17\/01\/2019 14:53 (jan)<\/b>Booked for Tuesday, 22nd Jan. Access to be provided to both flats 4 and 5.<\/p>

23\/01\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38901","activity_ticket_id":"40099","ticket_reference":"HDT41180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12620 - Flat 5, 33 Cranbourn Street ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/19","activity_end":"2019-01-23 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48280","activity_notes":"To supply and fit new washer-dryer ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 11:06 (sandra)<\/b>supply and fit hotpoint <\/p>

10\/01\/2019 15:11 (sandra)<\/b>Booked for Tuesday 12 - 6 <\/p>

17\/01\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38902","activity_ticket_id":"40249","ticket_reference":"HDT41330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12648 - Flat 3.2, 16a Rupert Street ","ticket_address_1":"Flat 3.2, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/19","activity_end":"2019-01-25 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48281","activity_notes":"To disconnect and remove existing, drain down and supply and fit 2No new towel rail elements, commission on completion and leave in full working order.Also replace 1No fautly bath filler, test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 14:40 (sandra)<\/b>ordered <\/p>

21\/01\/2019 16:42 (jan)<\/b>Email for access Wed, 23rd Jan<\/p>

21\/01\/2019 16:44 (jan)<\/b>Booked for 22nd Jan at 11am, tenant to provide access<\/p>

21\/01\/2019 16:56 (jan)<\/b>Still awaiting confirmation of access<\/p>

22\/01\/2019 09:55 (jan)<\/b>Booked for Wednesday, 23rd Jan with keys<\/p>

23\/01\/2019 14:28 (sandra)<\/b>Alan\/Roy to attend to wire elements due to previous electrical issues.<\/p>

23\/01\/2019 15:17 (jan)<\/b>To client for access Friday, 25th Jan to check the electrics on the towel rails<\/p>

23\/01\/2019 15:30 (jan)<\/b>Booked for Fri, 25th Feb with keys<\/p>

28\/01\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38903","activity_ticket_id":"40254","ticket_reference":"HDT41335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine faulty","ticket_address_1":"Flat 4, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/19","activity_end":"2019-01-23 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48282","activity_notes":"There seems to be a problem with my washer\/dryer. It gives the error E06\/pump which should be solvable by cleaning the drain pipe, but its impossible to reach, as the wooden cover is glued stuck. Please raise a work order for Reddan appliance engineer to attend.Stefan Havik 17\/01\/2019 10:44 (jan)<\/b>Email for access on Wed, 23rd Jan<\/p>

17\/01\/2019 12:20 (jan)<\/b>Booked for Wed, 23rd Jan between 12 and 4pm with keys<\/p>

29\/01\/2019 12:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38904","activity_ticket_id":"40329","ticket_reference":"HDT41410","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Painting","ticket_address_1":"Flat 3, 92 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/01\/19","activity_end":"2019-01-23 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48283","activity_notes":"Could we have the small area in the study of the above flat painted after the leak was dealt with by Roy towards the end of last year please? There is a very small amount of staining. Please advise","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 09:14 (jan)<\/b>Email for access Monday am, 11th Feb<\/p>

08\/02\/2019 10:41 (sandra)<\/b>BOOKED FOR MONDAY <\/p>

11\/02\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38905","activity_ticket_id":"40330","ticket_reference":"HDT41411","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Trace Test","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/19","activity_end":"2019-02-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48284","activity_notes":"Please raise a work order for Reddan to carry out a trace test on all meter in the above apartment and label accordingly.Please confirm when this can be carried out so we can arrange access to the apartments.","activity_timesheet":"1","ticket_notes_combined":"

23\/01\/2019 15:04 (jan)<\/b>Email to client for access Wed, 30th Jan<\/p>

29\/01\/2019 11:41 (jan)<\/b>Access requested for Wed, 30th Jan<\/p>

29\/01\/2019 14:17 (jan)<\/b>Email for access to the flats on Friday, 1st Feb<\/p>

30\/01\/2019 10:20 (jan)<\/b>Booked for Friday, 1st Feb<\/p>

05\/02\/2019 09:29 (sandra )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 14:59 (sandra)<\/b>Landlord Electrical Meter number 216801485 Reading 779Flat 1 2nd floor Electrical Meter number 16S0034514Reading 8204Gas Meter number E6 E0190273 99 08Reading 11597Flat 2 3rd floor Electrical Meter number 18M109374Reading 996Gas Meter number E6 E0191363 99 08Reading 22750Flat 3 1st floor Electrical Meter number E16UP03892Readings R1 2868R2 825CT 3693<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38906","activity_ticket_id":"40331","ticket_reference":"HDT41412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating is not working ","ticket_address_1":"2nd\/3rd Floor Flat, 24 Rupert St\/5B Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/19","activity_end":"2019-01-23 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48285","activity_notes":"Please raise a work order for Reddan engineer to check on the heating.Reddan, can engineer attend today please? Tenant Richard is in for access.","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38907","activity_ticket_id":"40332","ticket_reference":"HDT41413","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds","ticket_address_1":"Flat 4, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"28","resource_name":"Ultrasound Blinds","activity_start":"23\/01\/19","activity_end":"2019-01-23 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48286","activity_notes":"We have two lounge blinds with no strings so cannot raise the blindCan you arrange for this be repaired please.We believe that these were new blinds installed the latter part of 2018!","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2019 16:06 (jan)<\/b>Email for image<\/p>

24\/01\/2019 14:28 (jan)<\/b>Email for access Friday, 25th Jan<\/p>

24\/01\/2019 15:07 (jan)<\/b>Booked for Friday, 25th Jan. Call Clarendons when on site<\/p>

25\/01\/2019 10:25 (sandra)<\/b>parts are missing. pictures have been taken. sending to Ultrasound to see if they can provide parts without coming out <\/p>

01\/02\/2019 12:34 (jan)<\/b>Email for access Monday am, 4th Feb<\/p>

05\/02\/2019 14:51 (jan)<\/b>Email for access Thurs, 7th Feb<\/p>

07\/02\/2019 14:39 (jan)<\/b>Email for access on Fri, 8th Feb<\/p>

07\/02\/2019 14:53 (jan)<\/b>Booked for Fri, 8th Feb. Call Clarendon's for access<\/p>

08\/02\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38908","activity_ticket_id":"40333","ticket_reference":"HDT41414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Wall","ticket_address_1":"30 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/01\/19","activity_end":"2019-01-23 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48287","activity_notes":"Please raise a work order to make good the wall to the left in the main entrance where the old fire alarm use to be.","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 10:45 (sandra)<\/b>booked 29\/01<\/p>

07\/02\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38909","activity_ticket_id":"40334","ticket_reference":"HDT41415","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test","ticket_address_1":"21A Wardour St (site office)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/19","activity_end":"2019-01-28 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48288","activity_notes":"Please raise a work order for Reddan to carry out PAT test on all the electrical appliances","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 15:51 (jan)<\/b>Email for access on Tues, 29th Jan at 7am<\/p>

24\/01\/2019 16:13 (jan)<\/b>Booked for Monday, 28th Jan at 7am<\/p>

29\/01\/2019 10:49 (sandra)<\/b>Rescheduled for Wednesday 30th <\/p>

30\/01\/2019 10:30 (sandra)<\/b>incomplete returning Thursday morning <\/p>

04\/02\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38910","activity_ticket_id":"40335","ticket_reference":"HDT41416","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"11 Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/19","activity_end":"2019-01-23 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48289","activity_notes":"My shower currently has no hot water. Please could you attend today to see to the no hot water issue.Access: please use management keys","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38911","activity_ticket_id":"40336","ticket_reference":"HDT41417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light globes","ticket_address_1":"23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/19","activity_end":"2019-01-23 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48290","activity_notes":"Good afternoon service deskPlease could you process the following purchase order.Sites:23 Charlotte Street and 18 Charlotte StreetContractor:ReddanJob: To replace screw in light bulbs not working on stairs at the above addresses. These are standard screw in 40 W light bulbs.Please could invoicing be done separately for each address","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38912","activity_ticket_id":"40337","ticket_reference":"HDT41418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light globes","ticket_address_1":"18 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/19","activity_end":"2019-01-23 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48291","activity_notes":"Good afternoon service deskPlease could you process the following purchase order.Sites:23 Charlotte Street and 18 Charlotte StreetContractor:ReddanJob: To replace screw in light bulbs not working on stairs at the above addresses. These are standard screw in 40 W light bulbs.Please could invoicing be done separately for each address","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38913","activity_ticket_id":"40338","ticket_reference":"HDT41419","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"Light fitting","ticket_address_1":"Nell of Old Drury","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/19","activity_end":"2019-01-24 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48292","activity_notes":"There is a dangerous light fitting behind the bar ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 13:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 15:05 (sandra)<\/b>Return to site and replace faulty dimmer module in lighting panel <\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38914","activity_ticket_id":"40338","ticket_reference":"HDT41419","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"Light fitting","ticket_address_1":"Nell of Old Drury","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/19","activity_end":"2019-01-25 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48293","activity_notes":"There is a dangerous light fitting behind the bar ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 13:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 15:05 (sandra)<\/b>Return to site and replace faulty dimmer module in lighting panel <\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38915","activity_ticket_id":"40333","ticket_reference":"HDT41414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Wall","ticket_address_1":"30 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/01\/19","activity_end":"2019-01-23 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48294","activity_notes":"Please raise a work order to make good the wall to the left in the main entrance where the old fire alarm use to be.","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 10:45 (sandra)<\/b>booked 29\/01<\/p>

07\/02\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38916","activity_ticket_id":"40339","ticket_reference":"HDT41420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken window","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/19","activity_end":"2019-01-24 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48295","activity_notes":"broken window","activity_timesheet":"1","ticket_notes_combined":"

24\/01\/2019 16:15 (jan)<\/b>Email to client for the name of the business and a site contact.<\/p>

25\/01\/2019 08:44 (sandra)<\/b>Crittle window opens outwards. Size 430 x 845 <\/p>

25\/01\/2019 08:44 (sandra)<\/b>Roy to meet able here they will ring him direct<\/p>

25\/01\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38917","activity_ticket_id":"40340","ticket_reference":"HDT41421","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/19","activity_end":"2019-01-24 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48296","activity_notes":"1. Door lock to metal door leading from roof to fire escape staircase needs adjusting 2. Moss on wall going down staircase of fire escape need brushing off3. White bulkhead on 2nd floor of fire escape needs loose paint cleaning off and repainting 4. Old ducting and builders rubbish in alcove above fire escape doors on ground floor needs removing 5. Rubbish above basement door leading to fire escape staircase needs removing I will be doing the following 6.Replace blown lamps on staircase 7. Refix all loose cables ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2019 10:43 (sandra)<\/b>Booked 29\/01<\/p>

05\/02\/2019 08:31 (sandra)<\/b>Refix loose cables on staircase Plaese note the lights were repaired as part of the ememergency lighting quote <\/p>

07\/02\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38918","activity_ticket_id":"40341","ticket_reference":"HDT41422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"disconnect landlords supply from AHU","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/19","activity_end":"2019-01-24 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48297","activity_notes":"and leave ready for tenant to connect to there unit ","activity_timesheet":"1","ticket_notes_combined":"

28\/01\/2019 09:18 (sandra)<\/b>Disconnected power landlord AHU for unit 15 and 14Called at end of day to reconnect power to 14 AHU as contract not ready to install power from tenants board <\/p>

08\/02\/2019 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38919","activity_ticket_id":"40340","ticket_reference":"HDT41421","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/01\/19","activity_end":"2019-01-24 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48298","activity_notes":"1. Door lock to metal door leading from roof to fire escape staircase needs adjusting 2. Moss on wall going down staircase of fire escape need brushing off3. White bulkhead on 2nd floor of fire escape needs loose paint cleaning off and repainting 4. Old ducting and builders rubbish in alcove above fire escape doors on ground floor needs removing 5. Rubbish above basement door leading to fire escape staircase needs removing I will be doing the following 6.Replace blown lamps on staircase 7. Refix all loose cables ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2019 10:43 (sandra)<\/b>Booked 29\/01<\/p>

05\/02\/2019 08:31 (sandra)<\/b>Refix loose cables on staircase Plaese note the lights were repaired as part of the ememergency lighting quote <\/p>

07\/02\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38920","activity_ticket_id":"40342","ticket_reference":"HDT41423","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"24\/01\/19","activity_end":"2019-01-24 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48299","activity_notes":"I am aware that previously when having issues with our toilet brush\/brush holders in the block you supplied new white ones. Unfortunately, we have more damaged ones than I thought (please see photo). Could I kindly ask you to supply 7 new chrome toilet brushes, similar to the ones we originally have in 17 SP. ","activity_timesheet":"1","ticket_notes_combined":"

24\/01\/2019 10:26 (sandra)<\/b>to be ordered by JH<\/p>

04\/02\/2019 14:12 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38921","activity_ticket_id":"40343","ticket_reference":"HDT41424","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blockage","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/01\/19","activity_end":"2019-01-24 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48300","activity_notes":"Thanks for unblocking the toilet yesterday. It is currently not blocked but we are noticing that it is not flushing well so things are only being passed through the system after several flushes. ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>

25\/01\/2019 13:23 (sandra)<\/b>returned and replaced flush valve <\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38922","activity_ticket_id":"40344","ticket_reference":"HDT41425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical socket","ticket_address_1":"Apt 6, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/19","activity_end":"2019-01-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48301","activity_notes":"Please raise a work order for Reddan to attend to repair electrical phone socket similar to the one recently repaired at 44 Wellington.Please confirm attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 10:44 (jan)<\/b>Email for access Friday pm, 25th Jan<\/p>

24\/01\/2019 10:58 (jan)<\/b>Booked for Friday pm, 25th Jan<\/p>

28\/01\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38923","activity_ticket_id":"40345","ticket_reference":"HDT41426","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Underfloor heating","ticket_address_1":"Flat 18, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/19","activity_end":"2019-01-24 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48302","activity_notes":"Please could you confirm when you can attend to underfloor heating as the lower floor heating is not working.I will confirm access via the tenant.","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 10:56 (jan)<\/b>Email for access this afternoon<\/p>

24\/01\/2019 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38924","activity_ticket_id":"40346","ticket_reference":"HDT41427","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"Light bulbs","ticket_address_1":"Meeting Protocol Worldwide Ltd","ticket_address_2":"1st Floor, 1-3 Mortimer St","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/19","activity_end":"2019-01-24 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48303","activity_notes":"Please could somebody come and replace some light bulbs in our office? Ideally before the end of next week.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38925","activity_ticket_id":"40348","ticket_reference":"HDT41429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone","ticket_address_1":"30 Wellington St, 2nd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/01\/19","activity_end":"2019-01-24 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48304","activity_notes":"Please raise a work order for Reddan to send their intercom engineer to look at the below issue.Please confirm when they are attending.When I visited the above on Monday, I noticed that there is no audio on the entry phone. The buzzer works and the lock de-activator works, but no audio can be heard between the handset and the entry phone.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38926","activity_ticket_id":"40349","ticket_reference":"HDT41430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door","ticket_address_1":"38a William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"24\/01\/19","activity_end":"2019-01-24 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48305","activity_notes":"Please raise a work order for Reddan to attend to the above property to check on the main door that is no closing properly, can the engineer confirm of the door closer needs replacing for another as there seems to be quite a few call outs for this door for the same problem.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 10:45 (sandra)<\/b>Booked 31\/01<\/p>

29\/01\/2019 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38927","activity_ticket_id":"40347","ticket_reference":"HDT41428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Board","ticket_address_1":"4-6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/19","activity_end":"2019-01-24 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48306","activity_notes":"Replace missing board, pictures have been sent","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 11:12 (jan)<\/b>Awaiting pictures<\/p>

29\/01\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38928","activity_ticket_id":"40350","ticket_reference":"HDT41431","ticket_client":"1293","client_name":"Portman Travel","ticket_title":"Lights","ticket_address_1":"Portman (Clarity Travel), 107 Cannon St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/19","activity_end":"2019-01-24 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48307","activity_notes":"Following on from my call, can I please arrange for someone come into our office to change some lights, please let me know if you need anymore information.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 10:13 (sandra)<\/b>They are the longer fluorescent bulbs but not sure of their name as we do not have any spare. We might be able to swap some around ? We do though have the bulbs that need replacing in the kitchen.Can we also put a right board on the wall too if thats OK?<\/p>

31\/01\/2019 16:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38929","activity_ticket_id":"40351","ticket_reference":"HDT41432","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light issue","ticket_address_1":"Apt 4, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/19","activity_end":"2019-01-24 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48308","activity_notes":"Please could you attend today to see to the electrical issue below.Please call when you arrive on site:- 0755 7740889I am writing regarding an electricity issue in Apt 4 St Martin. The guest was not able to turn off the light in the lounge, so eventually this has been switched off from the fuse.","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2019 08:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38930","activity_ticket_id":"40352","ticket_reference":"HDT41433","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Sugar Sin, 1 Russell St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/01\/19","activity_end":"2019-01-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48309","activity_notes":"To investigate flats 2, 4 and 6 for evidence of leaks","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 12:57 (jan)<\/b>Email for access into flats 2, 4 and 6 on Friday, 25th Jan first thing<\/p>

24\/01\/2019 14:33 (jan)<\/b>Booked for Friday, 25th Jan from 9am. With keys but knock before entry<\/p>

28\/01\/2019 09:37 (sandra)<\/b>Leak investigation flats 2,4 & 6, Cut access panels where necessary located crack in soil stack at high level between sugar sin and flat 2, further works required.To rectify defective soil pipework;8hrs 2 engineers approx 80 materialsTo open plasterboard boxing at high level within sugar sin store room, cut and replace faulty section of soil pipework and reinstate plasterboard\/fit access panel.Flats 2,4 and 6 will not be able to use bathrooms while work is being carried <\/p>

28\/01\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38931","activity_ticket_id":"40352","ticket_reference":"HDT41433","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Sugar Sin, 1 Russell St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/19","activity_end":"2019-01-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48310","activity_notes":"To investigate flats 2, 4 and 6 for evidence of leaks","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 12:57 (jan)<\/b>Email for access into flats 2, 4 and 6 on Friday, 25th Jan first thing<\/p>

24\/01\/2019 14:33 (jan)<\/b>Booked for Friday, 25th Jan from 9am. With keys but knock before entry<\/p>

28\/01\/2019 09:37 (sandra)<\/b>Leak investigation flats 2,4 & 6, Cut access panels where necessary located crack in soil stack at high level between sugar sin and flat 2, further works required.To rectify defective soil pipework;8hrs 2 engineers approx 80 materialsTo open plasterboard boxing at high level within sugar sin store room, cut and replace faulty section of soil pipework and reinstate plasterboard\/fit access panel.Flats 2,4 and 6 will not be able to use bathrooms while work is being carried <\/p>

28\/01\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38932","activity_ticket_id":"40353","ticket_reference":"HDT41434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12669 - Flat 3, 13 Goodwins Court ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/02\/19","activity_end":"2019-02-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48311","activity_notes":"Following inspection of cooker hood by appliance engineer found motor to be faulty.To strip down and replace with new motor to match, commission on completion and leave in full working order","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2019 14:22 (sandra)<\/b>4 week back order on motor <\/p>

11\/02\/2019 12:21 (sandra)<\/b>booked for wednesay 10 - 2 waiting for confirmation is this is with keys.<\/p>

11\/02\/2019 12:46 (sandra)<\/b>with keys <\/p>

13\/02\/2019 16:51 (jan)<\/b>Rescheduled for Thurs, 14th Feb with keys (RA couldn't attend today)<\/p>

14\/02\/2019 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38933","activity_ticket_id":"40332","ticket_reference":"HDT41413","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds","ticket_address_1":"Flat 4, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/19","activity_end":"2019-02-08 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48312","activity_notes":"We have two lounge blinds with no strings so cannot raise the blindCan you arrange for this be repaired please.We believe that these were new blinds installed the latter part of 2018!","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2019 16:06 (jan)<\/b>Email for image<\/p>

24\/01\/2019 14:28 (jan)<\/b>Email for access Friday, 25th Jan<\/p>

24\/01\/2019 15:07 (jan)<\/b>Booked for Friday, 25th Jan. Call Clarendons when on site<\/p>

25\/01\/2019 10:25 (sandra)<\/b>parts are missing. pictures have been taken. sending to Ultrasound to see if they can provide parts without coming out <\/p>

01\/02\/2019 12:34 (jan)<\/b>Email for access Monday am, 4th Feb<\/p>

05\/02\/2019 14:51 (jan)<\/b>Email for access Thurs, 7th Feb<\/p>

07\/02\/2019 14:39 (jan)<\/b>Email for access on Fri, 8th Feb<\/p>

07\/02\/2019 14:53 (jan)<\/b>Booked for Fri, 8th Feb. Call Clarendon's for access<\/p>

08\/02\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38934","activity_ticket_id":"40354","ticket_reference":"HDT41435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"22 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/19","activity_end":"2019-01-24 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48313","activity_notes":"Please could you process the following purchase order.Site: 22 Goodge StreetContractor:ReddanJob;To fix lights not working on stairs.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38935","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"24\/01\/19","activity_end":"2019-01-24 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48314","activity_notes":"Cubicle tray repairs ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38936","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48315","activity_notes":"Cubicle tray repairs ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38937","activity_ticket_id":"40339","ticket_reference":"HDT41420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken window","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"24\/01\/19","activity_end":"2019-01-24 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48316","activity_notes":"broken window","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 16:15 (jan)<\/b>Email to client for the name of the business and a site contact.<\/p>

25\/01\/2019 08:44 (sandra)<\/b>Crittle window opens outwards. Size 430 x 845 <\/p>

25\/01\/2019 08:44 (sandra)<\/b>Roy to meet able here they will ring him direct<\/p>

25\/01\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38938","activity_ticket_id":"40355","ticket_reference":"HDT41436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"16","resource_name":"David Knight","activity_start":"24\/01\/19","activity_end":"2019-01-24 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48317","activity_notes":"Please can we - re\/grout or silicone the shower as appropriate it looks very messy at the momentReplace the light shade in the bedroom and the lounge (white shades) and fix the wiring on the light fitting inthe loungePlease refresh the mastic and grout in the shower","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 16:10 (jan)<\/b>Access requested on Monday 28th Jan to deal with the electrics and Tues, 29th for the grouting<\/p>

24\/01\/2019 16:18 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38939","activity_ticket_id":"40355","ticket_reference":"HDT41436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48318","activity_notes":"Please can we - re\/grout or silicone the shower as appropriate it looks very messy at the momentReplace the light shade in the bedroom and the lounge (white shades) and fix the wiring on the light fitting inthe loungePlease refresh the mastic and grout in the shower","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2019 16:10 (jan)<\/b>Access requested on Monday 28th Jan to deal with the electrics and Tues, 29th for the grouting<\/p>

24\/01\/2019 16:18 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38940","activity_ticket_id":"40271","ticket_reference":"HDT41352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/19","activity_end":"2019-01-25 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48319","activity_notes":"Please raise work orders to Reddan to attend to the below issues.Tenant reported :) When I was using the oven the other day, something literally was on fire before it blew out. Also, whenever I tried to use the stove later on, it smells of burnt plastic, so I am currently unable to use the stove and oven.2) The light in the bathroom is not working. I tried to screw it back, but something seems to be wrong with it.3) One of the boards in the closet had some screws fall out, and is now stuck behind the drawers. I am unfortunately unable to fix this myself. Access with keys is confirmed by tenant I'd love to be here as I do need some additional help with adjusting the height of the lamp cords (I keep banging my head on them!).Sofia.erixon94@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 11:22 (jan)<\/b>Oven scheduled for Fri, 25th Jan between 8am and 12pm with keys<\/p>

22\/01\/2019 10:09 (jan)<\/b>Booked for Wed, 23rd Jan between 8 and 10am<\/p>

24\/01\/2019 14:57 (jan)<\/b>Email for access for the board issue on Wed pm, 30th Jan<\/p>

28\/01\/2019 09:16 (jan)<\/b>Booked for Wed pm with keys<\/p>

28\/01\/2019 16:16 (sandra)<\/b>There is some grease on the insulation which might have caused the smoke and the smell afterwards.It is a good idea to clean the inside of the appliance as well. All components were in good working order after performing the check.APPLIANCE ENGINEER REPORT <\/p>

31\/01\/2019 12:24 (sandra)<\/b>shelf supports to be completed. Book Roy for next week <\/p>

31\/01\/2019 12:36 (jan)<\/b>Email for access Monday pm to repair closet<\/p>

31\/01\/2019 14:48 (sandra)<\/b>RA to return as tenant is saying the oven and hob are not working <\/p>

31\/01\/2019 15:54 (jan)<\/b>Email to tenant for access on Tues, 5th Feb<\/p>

31\/01\/2019 16:03 (jan)<\/b>Repair Aid booked for oven and hob on Tues, 5th Feb between 12 and 4pm<\/p>

04\/02\/2019 13:27 (sandra)<\/b>Roy is collecting keys and will attend to do cupboard blocks at the same time <\/p>

05\/02\/2019 11:15 (sandra)<\/b>Roy to collect keys for RA and fit cupboard fixings today <\/p>

19\/02\/2019 15:14 (jan)<\/b>Hob on order. <\/p>

21\/02\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38941","activity_ticket_id":"40287","ticket_reference":"HDT41368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 7PB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/19","activity_end":"2019-01-25 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48320","activity_notes":"Please raise a work order for Reddan to attend to resolve the below issues. Please confirm attendance.1. The washing machine works but it makes such a noise on the spin cycle. The whole apartment shakes and you can't hear anything else in the apartment. Please can someone come and have a look at it?The tenant has said that now here dishwasher is not working.2. The front door and the bedroom door leading on to the balcony both have large gaps between the door and the frame. It is letting in a lot of cold air and making the apartment cold as a result. Last month I spent GBP200 on electricity to try and warm the flat up. Please can someone come and put a weather strip at the bottom of the front door and insulation around the door in the bedroom?Janice Murgatroyd 21\/01\/2019 10:37 (jan)<\/b>Email for access Tues, 22nd Jan to look at the doors and Friday, 25th Jan between 12 and 4pm for the washing machine<\/p>

21\/01\/2019 11:34 (jan)<\/b>Iain booked for Tues am, 22nd Jan with keys and RA booked for Friday, 25th Jan with keys<\/p>

22\/01\/2019 15:23 (jan)<\/b>Email to tenant to reschedule for Wed pm, 23rd Jan<\/p>

22\/01\/2019 15:45 (jan)<\/b>Rescheduled for Wed pm, 23rd Jan with keys<\/p>

23\/01\/2019 14:38 (jan)<\/b>Iain attending Monday, 28th Jan<\/p>

24\/01\/2019 08:33 (sandra)<\/b>Patio doors fitted with draught excluder. Gap below front door will require a quote. I will call with details.<\/p>

25\/01\/2019 10:12 (sandra)<\/b>Travis collecting keys for RA<\/p>

28\/01\/2019 15:48 (sandra)<\/b>The Washing Machine at Flat 3, 38 Tavistock Street, London, Greater London, WC2E 7PB has been tested. There was no fault found during the test . All components were in working condition, it is advisable not to overload the appliance.<\/p>

29\/01\/2019 09:15 (sandra)<\/b>Sourced, supplied and fitted extra deep brush strip to front door.<\/p>

29\/01\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38942","activity_ticket_id":"40356","ticket_reference":"HDT41437","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Shower control unit","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/19","activity_end":"2019-01-28 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48321","activity_notes":"Please can you send your contractor in on Monday to take a look. The unit switches on, works for a moment then stops and starts constantly beeping.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 11:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38943","activity_ticket_id":"40357","ticket_reference":"HDT41438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Globes","ticket_address_1":"30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/19","activity_end":"2019-01-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48322","activity_notes":"Please could you process the following purchase order.Job: 30 Rathbone Place, there are 6 globes not working on the stairs.","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38944","activity_ticket_id":"40358","ticket_reference":"HDT41439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler leaking","ticket_address_1":"Unit 22-27, Quadrant Business Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/19","activity_end":"2019-02-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48323","activity_notes":"The boiler in male toilet in Unit 22 is leaking. ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 14:53 (jan)<\/b>New filling loop on order<\/p>

04\/02\/2019 15:47 (jan)<\/b>Email to client for access on Friday am, 8th Feb<\/p>

06\/02\/2019 09:27 (jan)<\/b>Booked for Friday am, 8th Feb<\/p>

08\/02\/2019 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38945","activity_ticket_id":"40359","ticket_reference":"HDT41440","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock","ticket_address_1":"39 Newman\/45 Rathbone","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/19","activity_end":"2019-01-25 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48324","activity_notes":"Please raise a work order for Reddan to attend to replace the lock to the door of empty unit on the rathbone side. Please call James or Bola if Unsure of which door.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38946","activity_ticket_id":"40360","ticket_reference":"HDT41441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/19","activity_end":"2019-01-25 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48325","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.Reddan, can you arrange this for Mon 28th. New tenant is due in on 31st.","activity_timesheet":"1","ticket_notes_combined":"

28\/01\/2019 11:12 (sandra)<\/b>Will do small items as I go along and this is the list. Nothing expensive except no.5 in lounge listBedroom ensuite 1) Shower door bracket has come away from door. Needs securing 2) New shower head and hose required 3) Silicone around tray needs redoing 4) Shower leaking and wall swollen 5) Broken\/missing slat and missing acorn Bedroom 1) Blind unable to stay up 2) end blind unable to stay up 3) Wardrobe light will not turn Stairwell 1) Large knot on underside causes pain when walking downstairs holding into rail. NEEDS INFILL Bedroom 1) Unable to shut door 2) Centre light not working 3) Ceiling lights dimmer not working 4) Two blinds. Both unable to stay up or turn5) Silicone around floor edge. Remove\/Replace??? 6) Leak\/Stain around light fittingBathroom 1) New shower head\/hose required 2) Silicone around tray needs redoing 3) Basin blocked 4) Sliding door unable to lock5) Hearing element in towel rail not working 6) Fan not working 7) Swelling around door frame due to leakSmall Bedroom 1) Secondary Glazing unable to openLounge\/Kitchen 1) Rear door unable to close 2) Windows screwed shut3) One light o\/o\/o and dimmer 4) Kitchen lights unable to dim5) Patio doors unable to lock R&B required for this 6) Silicone around kitchen work top required 7) One drawer unable to open (Child lock)All radiators within flat have missing pipe fixtures exposing large holes<\/p>

29\/01\/2019 10:49 (sandra)<\/b>List of works taken and returning to carry out <\/p>

31\/01\/2019 12:04 (sandra)<\/b>PLANTS HAVE BEEN REMOVED<\/p>

31\/01\/2019 15:20 (jan)<\/b>Email for access to repair the blinds on Friday, 1st Feb<\/p>

01\/02\/2019 14:00 (sandra)<\/b>blinds repaired <\/p>

04\/02\/2019 08:33 (sandra)<\/b>just post box lock to be changed - IW<\/p>

05\/02\/2019 15:04 (sandra)<\/b>R&B tested lock and found to be working. Cylinder needs to be turned fully anti clockwise before being turned closed to lock the door <\/p>

06\/02\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 08:53 (sandra)<\/b>Post box lock <\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38947","activity_ticket_id":"40361","ticket_reference":"HDT41442","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/19","activity_end":"2019-01-25 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48326","activity_notes":"service desk please raise a work order for reddan to attend to look at the light in the lift and the fire door on the 4th floor office as per below..The lift is working but the internal light seems to have gone out. Not sure if its a bulb change or an engineer has switched it off.Our outer door on the 4th Floor, the fire door, doesnt seem to want to prop open any more.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 10:44 (sandra)<\/b>Booked 29\/01<\/p>

29\/01\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38948","activity_ticket_id":"40362","ticket_reference":"HDT41443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12671 - 4 Macclesfield Street ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"25\/01\/19","activity_end":"2019-01-25 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48327","activity_notes":"Replacement glass ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2019 15:18 (jan)<\/b>Glass to be replaced on Monday, 28th Jan<\/p>

29\/01\/2019 12:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38949","activity_ticket_id":"40363","ticket_reference":"HDT41444","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 9, 55\/56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/19","activity_end":"2019-01-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48328","activity_notes":"To carry out ITC for Monday afternoon 28th January 2019.New tenant moves in on 1st of Feb and clean will be booked on the 31st Jan","activity_timesheet":"1","ticket_notes_combined":"

28\/01\/2019 14:14 (sandra)<\/b>No pull cord on shaver light unit but does have a switch on\/off shich works ok Pelmet cover refitted We did this quite recently so little to do. Some walls dirty. Needs painting (3 walls)Bedroom 1) Broken slider on window. This does not stop window from functioning. Would need R&B if replacement neededHallway ok Bathroom 1) Hairline crack on floor tile 2) Bath panel tile cracked. Tape still in place from last time 3) Swollen timber next to toilet and cracked tile 4) Dirty floor grout 5) Loose toilet roll holder Kitchen\/Lounge 1) Bulbs need replacing 2) Cracked trays inside fridge 3) Handles loose<\/p>

04\/02\/2019 11:29 (sandra)<\/b>bath panel needs to be tiled in plain white tiles <\/p>

04\/02\/2019 11:29 (sandra)<\/b>Tuesday 5th Feb vacant flat <\/p>

06\/02\/2019 16:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38950","activity_ticket_id":"40360","ticket_reference":"HDT41441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/01\/19","activity_end":"2019-01-25 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48329","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.Reddan, can you arrange this for Mon 28th. New tenant is due in on 31st.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 11:12 (sandra)<\/b>Will do small items as I go along and this is the list. Nothing expensive except no.5 in lounge listBedroom ensuite 1) Shower door bracket has come away from door. Needs securing 2) New shower head and hose required 3) Silicone around tray needs redoing 4) Shower leaking and wall swollen 5) Broken\/missing slat and missing acorn Bedroom 1) Blind unable to stay up 2) end blind unable to stay up 3) Wardrobe light will not turn Stairwell 1) Large knot on underside causes pain when walking downstairs holding into rail. NEEDS INFILL Bedroom 1) Unable to shut door 2) Centre light not working 3) Ceiling lights dimmer not working 4) Two blinds. Both unable to stay up or turn5) Silicone around floor edge. Remove\/Replace??? 6) Leak\/Stain around light fittingBathroom 1) New shower head\/hose required 2) Silicone around tray needs redoing 3) Basin blocked 4) Sliding door unable to lock5) Hearing element in towel rail not working 6) Fan not working 7) Swelling around door frame due to leakSmall Bedroom 1) Secondary Glazing unable to openLounge\/Kitchen 1) Rear door unable to close 2) Windows screwed shut3) One light o\/o\/o and dimmer 4) Kitchen lights unable to dim5) Patio doors unable to lock R&B required for this 6) Silicone around kitchen work top required 7) One drawer unable to open (Child lock)All radiators within flat have missing pipe fixtures exposing large holes<\/p>

29\/01\/2019 10:49 (sandra)<\/b>List of works taken and returning to carry out <\/p>

31\/01\/2019 12:04 (sandra)<\/b>PLANTS HAVE BEEN REMOVED<\/p>

31\/01\/2019 15:20 (jan)<\/b>Email for access to repair the blinds on Friday, 1st Feb<\/p>

01\/02\/2019 14:00 (sandra)<\/b>blinds repaired <\/p>

04\/02\/2019 08:33 (sandra)<\/b>just post box lock to be changed - IW<\/p>

05\/02\/2019 15:04 (sandra)<\/b>R&B tested lock and found to be working. Cylinder needs to be turned fully anti clockwise before being turned closed to lock the door <\/p>

06\/02\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 08:53 (sandra)<\/b>Post box lock <\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38951","activity_ticket_id":"40364","ticket_reference":"HDT41445","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12672 - Flat 3, 62a Goodge Street ","ticket_address_1":"Flat 3, 62a Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/19","activity_end":"2019-02-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48330","activity_notes":"We have completed the new wiring centre and commissioned all zones and controllers. However there's one wall thermostat which isn't communicating with the network. The stat controls the upstairs room (listed as bedroom 2).This fault was unable to detect on our first visit due to the wiring centre.Our cost to change this thermostat is =","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 15:36 (sandra)<\/b>quoted works completed but additional controller needed for the upstairs <\/p>

07\/02\/2019 15:59 (jan)<\/b>Email for access Monday pm, 11th Feb<\/p>

07\/02\/2019 16:23 (jan)<\/b>Booked for Monday afternoon, 11th Feb with keys<\/p>

13\/02\/2019 10:31 (jan)<\/b>Email for access today to fit the new controller<\/p>

14\/02\/2019 10:52 (sandra)<\/b>waiting on controller <\/p>

15\/02\/2019 09:40 (jan)<\/b>Email to tenant for access today<\/p>

22\/02\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38952","activity_ticket_id":"40365","ticket_reference":"HDT41446","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/19","activity_end":"2019-01-25 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48331","activity_notes":"Can someone have a look at the below please for the 5th floor ?New Soap dispenser for the ladies toilet New Shower Curtain for the shower in the Disabled Toilet. ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2019 09:20 (jane)<\/b>Soap dispenser to be delivered early part of next week Shower curtain special order, 10-12 working days <\/p>

06\/02\/2019 09:43 (sandra)<\/b>Soap dispenser supplied and fitted.Awaiting shower curtain.ordered by JH<\/p>

11\/02\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38953","activity_ticket_id":"40366","ticket_reference":"HDT41447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Disconnect temp lighting","ticket_address_1":"26\/27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/19","activity_end":"2019-01-25 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48332","activity_notes":"Please assign a works order to Redden for the following:Disconnect temp lighting from Landlord supply","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 12:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38954","activity_ticket_id":"40368","ticket_reference":"HDT41449","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"19-23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/19","activity_end":"2019-01-28 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48333","activity_notes":"Call recieved from Anna (02073232342\/02075169145) Stating there was a leak coming into the restroom on the 2nd floor, from above, went upstairs to a flat above and there is no water leaking from there, so it must be a pipe in the floorboards between the 2nd and 3rd floor - BL ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38955","activity_ticket_id":"40367","ticket_reference":"HDT41448","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door closer","ticket_address_1":"7-9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/01\/19","activity_end":"2019-01-28 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48334","activity_notes":"To attend to adjust the door closer as the door keeps slamming shut.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38956","activity_ticket_id":"40103","ticket_reference":"HDT41184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 1, 10 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"28\/01\/19","activity_end":"2019-01-28 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48335","activity_notes":"Can we please raise a job for the intercom at this building to be repaired?Dilia Knobel ; Andreas Winterstein ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2019 08:51 (sandra )<\/b>(Ticket Closed)<\/p>

28\/01\/2019 09:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2019 09:34 (sandra)<\/b>waiting for parts <\/p>

13\/02\/2019 12:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38957","activity_ticket_id":"40369","ticket_reference":"HDT41450","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting","ticket_address_1":"Apt 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/19","activity_end":"2019-02-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48336","activity_notes":"Attend to resolve issue with lighting in attached picture for apt 5, 25 Garrick","activity_timesheet":"1","ticket_notes_combined":"

28\/01\/2019 09:43 (jan)<\/b>Awaiting picture<\/p>

28\/01\/2019 10:38 (jan)<\/b>Awaiting confirmation of access<\/p>

05\/02\/2019 15:44 (jan)<\/b>Email for access Thurs, 7th Feb<\/p>

06\/02\/2019 14:57 (jan)<\/b>Email for access Thurs, 7th Feb<\/p>

06\/02\/2019 15:15 (jan)<\/b>Access with keys on Thurs, 7th Feb between 12 and 2pm<\/p>

08\/02\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38958","activity_ticket_id":"40370","ticket_reference":"HDT41451","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Down pipe","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/19","activity_end":"2019-01-28 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48337","activity_notes":"Can we have the downpipe that is propped up in the rear well corner put back on the existing pipe please as it has been taken off but not put back (it just needs to be fixed into position).","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:54 (sandra)<\/b>revisited and found parts needed to connect pipework to wall <\/p>

29\/01\/2019 11:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38959","activity_ticket_id":"40371","ticket_reference":"HDT41452","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12673 - Flat 18, 27 Slingsby Place ","ticket_address_1":"Flat 18, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/19","activity_end":"2019-02-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48338","activity_notes":"Replacement thermostat ","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 09:45 (jan)<\/b>Awaiting access for 6th Feb<\/p>

31\/01\/2019 11:13 (jan)<\/b>Email for access Monday pm, 4th Feb<\/p>

01\/02\/2019 12:53 (jan)<\/b>Booked for Monday pm, 4th Feb. Access via tenant<\/p>

04\/02\/2019 16:47 (jan)<\/b>Stat needs replacing, unable to relocate successfully<\/p>

07\/02\/2019 16:40 (jan)<\/b>Email for access Wed, 13th Feb <\/p>

13\/02\/2019 10:10 (jan)<\/b>Email to client for access today<\/p>

14\/02\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38960","activity_ticket_id":"40372","ticket_reference":"HDT41453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12670 - Flat 15, The Priory, KT6","ticket_address_1":"Flat 15, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/02\/19","activity_end":"2019-02-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48339","activity_notes":"To disconnect and remove existing hob, to then supply and install new Indesit Ceramic hob, commission on completion and leave in full working order Ceramic hob: Indesit RI861X - 253.74+VAT ","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2019 12:49 (jan)<\/b>Email to client for access on Thurs, 7th Feb to fit the new hob<\/p>

05\/02\/2019 16:01 (jan)<\/b>Booked for Thurs, 7th Feb between 12 and 6pm. Access via tenant<\/p>

08\/02\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38962","activity_ticket_id":"40373","ticket_reference":"HDT41454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 3.3, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7BA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/01\/19","activity_end":"2019-01-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48341","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported:The dishwasher in the flat has been struggling to fully clean the dishes. It gives a generic error code that doesn't map to anything specific in the manual. I tried some basic debugging (cleaning the food trap, etc.) but nothing has helped. I think something may be wrong with heating the water, since the dishwasher opens cold after it's finished.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 16:35 (jan)<\/b>Email for access on Wed, 30th Jan between 12 and 6pm<\/p>

29\/01\/2019 09:35 (jan)<\/b>Booked for Wed, 30th between 12 and 3.45pm with keys<\/p>

31\/01\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38963","activity_ticket_id":"40374","ticket_reference":"HDT41455","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked toilets","ticket_address_1":"Flat 4, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/19","activity_end":"2019-01-28 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48342","activity_notes":"Please could you send someone urgently to attend to the blocked toilets. At the same time please check all drains for any blockages as there has been water leaking into the flat below.(the tenants says he hears regular noises from the pipework.)Access: please collect management keys ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38964","activity_ticket_id":"40375","ticket_reference":"HDT41456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 1, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/01\/19","activity_end":"2019-01-28 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48343","activity_notes":"Attached picture of damaged wall from previous leak in second bedroom. This was first reported October 2018. Reddan attended advised that a slate outside had slipped. From pictures looks like there is still an issue. The apartment is vacant at this time until the weekend. Can this be made good and painted before then?Reddan can you please arrange for someone to return to take a look at this?","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 10:45 (jan)<\/b>Awaiting picture<\/p>

29\/01\/2019 09:10 (sandra)<\/b>Report to follow but a little report for now, the area that had previously leaked seems to have stopped and this will need to be scraped backs and made good once fully dry, the engineer did say that the slate is still in place but over by the window there was some debris which he cleared, they would like to return towards end of the week to make good and will confirm with you.<\/p>

04\/02\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38965","activity_ticket_id":"40376","ticket_reference":"HDT41457","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"3 Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/19","activity_end":"2019-01-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48344","activity_notes":"Door handle loose and sink draining slowly.Attend between 12 and 2pm today.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38966","activity_ticket_id":"40375","ticket_reference":"HDT41456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 1, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/01\/19","activity_end":"2019-01-28 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48345","activity_notes":"Attached picture of damaged wall from previous leak in second bedroom. This was first reported October 2018. Reddan attended advised that a slate outside had slipped. From pictures looks like there is still an issue. The apartment is vacant at this time until the weekend. Can this be made good and painted before then?Reddan can you please arrange for someone to return to take a look at this?","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 10:45 (jan)<\/b>Awaiting picture<\/p>

29\/01\/2019 09:10 (sandra)<\/b>Report to follow but a little report for now, the area that had previously leaked seems to have stopped and this will need to be scraped backs and made good once fully dry, the engineer did say that the slate is still in place but over by the window there was some debris which he cleared, they would like to return towards end of the week to make good and will confirm with you.<\/p>

04\/02\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38967","activity_ticket_id":"40377","ticket_reference":"HDT41458","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical issue","ticket_address_1":"Flat 2, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/01\/19","activity_end":"2019-01-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48346","activity_notes":"Please could someone attend to the following today :- Apt2- none of the electrical plugs are working in the apartmentWe checked the main switch panels in the cupboard, but cant find any issue with that.access: PLEASE call Marikas number is: 07879970421","activity_timesheet":"1","ticket_notes_combined":"

28\/01\/2019 15:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38968","activity_ticket_id":"40378","ticket_reference":"HDT41459","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical issue","ticket_address_1":"Flat 5, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/01\/19","activity_end":"2019-01-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48347","activity_notes":"Please could someone attend to the following today :- Apt5-there is no electricity in the living room, the lights arent workingWe checked the main switch panels in the cupboard, but cant find any issue with that.access: PLEASE call Marikas number is: 07879970421","activity_timesheet":"1","ticket_notes_combined":"

28\/01\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38969","activity_ticket_id":"40379","ticket_reference":"HDT41460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AC Unit","ticket_address_1":"21 New Row, 3rd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/01\/19","activity_end":"2019-01-28 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48348","activity_notes":"AC unit has stopped functioning properly in the office in the Northwest side of the offices. Please note the external units are located on the roof of 21 New Row and access has to be agreed prior to attending. Keys are located at out new office 21a Wardour street.Please contact BEFORE ATTENDING: James Murphy, Facilities Manager, TEL 07957 831 667","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 10:01 (sandra)<\/b>to be booked in with A\/C engineer <\/p>

13\/02\/2019 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38970","activity_ticket_id":"40381","ticket_reference":"HDT41462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak coming from restroom","ticket_address_1":"2nd Floor","ticket_address_2":"19-23 Charlotte Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/19","activity_end":"2019-01-28 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48349","activity_notes":"leak coming from restroom ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38971","activity_ticket_id":"40380","ticket_reference":"HDT41461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/19","activity_end":"2019-01-28 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48350","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38972","activity_ticket_id":"40286","ticket_reference":"HDT41367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 5, Westbourne House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/19","activity_end":"2019-02-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48351","activity_notes":"Please attend Westbourne House, Flat 5 as there is a wet patch on their ceiling which could be caused by an external leak. Can you please attend flat 5 and see where leak is coming from? and repair? We would also need to repair ceiling when done. Please contact tenant on below contact details to arrange access.laura.makinisherwood@gmail.comREMEMBER TO ALSO FIT BATH PANEL ON AT FLAT 20, WESTBOURNE HOUSE ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 12:32 (jan)<\/b>Email for access Friday am, 1st Feb<\/p>

28\/01\/2019 12:45 (jan)<\/b>Booked for Friday, 1st Feb between 9 and 11am. Tenant to provide access<\/p>

30\/01\/2019 09:17 (jan)<\/b>Booked for 8am on 1st Feb, access via tenant<\/p>

01\/02\/2019 09:32 (sandra)<\/b>I've just investigated the leak into flat 5 and I'm certain the leak is due to the external guttering. There's leaks from the above floor, which has caused the wall to be saturated, but I would recommend checking all the way along as adjacent rooms to the kitchen are also showing signs of damp.please see attatched pictures.<\/p>

01\/02\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>

01\/02\/2019 10:53 (sandra)<\/b>photos to MR taken by MK<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38973","activity_ticket_id":"40382","ticket_reference":"HDT41463","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12634 - 7a Langley Street","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/19","activity_end":"2019-05-14 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48352","activity_notes":"Emergency lighting repairs ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 14:10 (sandra)<\/b>batteries due in 15th <\/p>

01\/04\/2019 09:14 (sandra)<\/b>on going <\/p>

10\/05\/2019 13:03 (sandra)<\/b>booked for Tuesday 14th May<\/p>

23\/05\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38974","activity_ticket_id":"40384","ticket_reference":"HDT41465","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Flat 3","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/19","activity_end":"2019-01-28 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48353","activity_notes":"no hot water - temporary repair.new immersion and stat required","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 14:59 (sandra)<\/b>Should be in by 1st February <\/p>

06\/02\/2019 11:53 (sandra)<\/b>chased and still not delivered <\/p>

08\/02\/2019 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38975","activity_ticket_id":"40383","ticket_reference":"HDT41464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12676 - Flat 4, 2 Gerrard Place ","ticket_address_1":"Flat 4, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/19","activity_end":"2019-02-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48354","activity_notes":"Supply, construct and install new boxing as directed ","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 14:27 (jan)<\/b>Email for access Thurs, 7th Feb to carry out works<\/p>

04\/02\/2019 11:30 (jan)<\/b>Email to client for access Thurs, 7th Feb<\/p>

04\/02\/2019 14:45 (jan)<\/b>Booked for Thursday, 7th Feb after 9am with keys<\/p>

07\/02\/2019 16:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38976","activity_ticket_id":"40375","ticket_reference":"HDT41456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 1, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/01\/19","activity_end":"2019-01-28 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48355","activity_notes":"Attached picture of damaged wall from previous leak in second bedroom. This was first reported October 2018. Reddan attended advised that a slate outside had slipped. From pictures looks like there is still an issue. The apartment is vacant at this time until the weekend. Can this be made good and painted before then?Reddan can you please arrange for someone to return to take a look at this?","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 10:45 (jan)<\/b>Awaiting picture<\/p>

29\/01\/2019 09:10 (sandra)<\/b>Report to follow but a little report for now, the area that had previously leaked seems to have stopped and this will need to be scraped backs and made good once fully dry, the engineer did say that the slate is still in place but over by the window there was some debris which he cleared, they would like to return towards end of the week to make good and will confirm with you.<\/p>

04\/02\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38977","activity_ticket_id":"40363","ticket_reference":"HDT41444","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 9, 55\/56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/01\/19","activity_end":"2019-01-28 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48356","activity_notes":"To carry out ITC for Monday afternoon 28th January 2019.New tenant moves in on 1st of Feb and clean will be booked on the 31st JanWhile doing the itc for this one can you also do the following,Can you ask them to change the light pull in bathroom and reaffix the pelmet from the bedroom blind please","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 14:14 (sandra)<\/b>No pull cord on shaver light unit but does have a switch on\/off shich works ok Pelmet cover refitted We did this quite recently so little to do. Some walls dirty. Needs painting (3 walls)Bedroom 1) Broken slider on window. This does not stop window from functioning. Would need R&B if replacement neededHallway ok Bathroom 1) Hairline crack on floor tile 2) Bath panel tile cracked. Tape still in place from last time 3) Swollen timber next to toilet and cracked tile 4) Dirty floor grout 5) Loose toilet roll holder Kitchen\/Lounge 1) Bulbs need replacing 2) Cracked trays inside fridge 3) Handles loose<\/p>

04\/02\/2019 11:29 (sandra)<\/b>bath panel needs to be tiled in plain white tiles <\/p>

04\/02\/2019 11:29 (sandra)<\/b>Tuesday 5th Feb vacant flat <\/p>

06\/02\/2019 16:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38978","activity_ticket_id":"40385","ticket_reference":"HDT41466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator","ticket_address_1":"Flat 1, 58A Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/19","activity_end":"2019-01-29 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48357","activity_notes":"Call received from Mr Greg Naylor TEL 078100 90000 to advise that the radiator in his front room is not getting hot. Please liaise with Mr Naylor for suitable time to visit.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 16:16 (jan)<\/b>Booked for Tues, 29th Jan with keys<\/p>

29\/01\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38979","activity_ticket_id":"40248","ticket_reference":"HDT41329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12637 - Flat 3.2, 16a Rupert Street ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/19","activity_end":"2019-01-29 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48358","activity_notes":"To supply and install 3No new purpose-made 25mm slat white venetian wooden blinds to windows.","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2019 14:39 (sandra)<\/b>blinds on order JH<\/p>

24\/01\/2019 14:50 (sandra)<\/b>blinds in reception <\/p>

24\/01\/2019 15:27 (jan)<\/b>Email to client for access on Tues, 29th Jan<\/p>

24\/01\/2019 15:44 (jan)<\/b>Booked for Tues, 29th Jan with keys<\/p>

29\/01\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38980","activity_ticket_id":"40386","ticket_reference":"HDT41467","ticket_client":"639","client_name":"Mr A Salz","ticket_title":"Boiler issue","ticket_address_1":"Flat 5, 12 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/19","activity_end":"2019-01-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48359","activity_notes":"Problem with boiler","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:44 (jan)<\/b>Booked for Wed, 30th Jan between 9 and 10am<\/p>

30\/01\/2019 10:03 (jan)<\/b>Email for access Friday am, 8th Feb<\/p>

30\/01\/2019 10:31 (sandra)<\/b>MK need to attend to look at the boiler control panel <\/p>

30\/01\/2019 11:16 (sandra)<\/b>Low water pressure. Increased to 1.2 bar but......No power in boiler.Power to boiler ok. Either fuse inside or circuit board blown. Unable to remove the boiler cover to check. Signs of leak into the boiler which may have caused it to blow. Also signs of expansion pipe releasing. Boiler needs a service and good going over (Kenton boiler) Also checked and increased temperature on hot water cylinder thermostatTold tenant that we need our specialist boiler engineer to attend but did not give him time or day but did say that the office will contact him to arrange<\/p>

30\/01\/2019 11:49 (jan)<\/b>Email to tenant for access Wed, 6th Feb at 10am<\/p>

30\/01\/2019 12:56 (jan)<\/b>Booked for Wed, 6th Feb at 10am. Tenant will provide access<\/p>

07\/02\/2019 08:38 (sandra)<\/b>I attended this job today and left the boiler running. To carry out the service as Sally wanted, I need to order some gaskets and return to complete.Cost to complete 190.85.I have ordered the gaskets.<\/p>

07\/02\/2019 08:38 (sandra)<\/b>boiler left running ntr once parts have been delivered <\/p>

13\/02\/2019 10:50 (jan)<\/b>Email to tenant for access Thurs, 14th Feb between 10.30 and 11am<\/p>

14\/02\/2019 09:40 (jan)<\/b>Email for access Wed am, 20th Feb<\/p>

22\/02\/2019 10:07 (sandra)<\/b>afternoon of the 27th feb<\/p>

27\/02\/2019 09:16 (jan)<\/b>Rescheduled for Wed, 6th March at 8am in accordance with the tenant's request<\/p>

27\/02\/2019 12:23 (jan)<\/b>Rescheduled for Wed, 6th March at 8am<\/p>

12\/03\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38981","activity_ticket_id":"40387","ticket_reference":"HDT41468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Furniture transfer","ticket_address_1":"Flat 2.2, 28A Lisle St to Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"01\/02\/19","activity_end":"2019-02-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48360","activity_notes":"Please raise a work order for Reddan to transfer Flat 2.2 furnitures \/ items to Flat 3 - 33 Cranbourne street.Reddan, please arrange for this friday (1st Feb) morning. ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:29 (jan)<\/b>Booked for Friday am, 1st Feb<\/p>

04\/02\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38982","activity_ticket_id":"40387","ticket_reference":"HDT41468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Furniture transfer","ticket_address_1":"Flat 2.2, 28A Lisle St to Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"01\/02\/19","activity_end":"2019-02-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48361","activity_notes":"Please raise a work order for Reddan to transfer Flat 2.2 furnitures \/ items to Flat 3 - 33 Cranbourne street.Reddan, please arrange for this friday (1st Feb) morning. ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:29 (jan)<\/b>Booked for Friday am, 1st Feb<\/p>

04\/02\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38983","activity_ticket_id":"40388","ticket_reference":"HDT41469","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/19","activity_end":"2019-01-29 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48362","activity_notes":"leak into 2.2","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:38 (sandra)<\/b>28\/01\/2019 22:47 bobby.lockwood: Call recieved from alan flat 2.2 - He reported the flat above, possible 3.2 was leaking down into his property and water was leaking in through the ceiling of the property and ruining his floor, he would like someone to attend at the earliest oppurtunity, as mentioned the flat above was leaking down and flooding his property Alan (07450 047 406) Please call alan for access if required - but the property above his is the one leaking - unsure if tenanted<\/p>

29\/01\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38984","activity_ticket_id":"40389","ticket_reference":"HDT41470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into 2.2","ticket_address_1":"flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/19","activity_end":"2019-01-29 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48363","activity_notes":"leak into 2.2","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38985","activity_ticket_id":"40390","ticket_reference":"HDT41471","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12678 - Sugar Sin, 1 Russell Street ","ticket_address_1":"Sugar Sin, 1 Russell Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/02\/19","activity_end":"2019-02-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48364","activity_notes":"Leak investigation flats 2,4 & 6, Cut access panels where necessary located crack in soil stack at high level between sugar sin and flat 2, further works required.To rectify defective soil pipework;To open plasterboard boxing at high level within sugar sin store room, cut and replace faulty section of soil pipework and reinstate plasterboard\/fit access panel.Please Note: Flats 2,4 and 6 will not be able to use bathrooms while work is being carried out.","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 12:03 (jan)<\/b>Email to client for access on Tuesday, 5th Feb<\/p>

29\/01\/2019 14:51 (jan)<\/b>Booked for 5th Feb<\/p>

05\/02\/2019 11:16 (jan)<\/b>Email for access to flat 2 today<\/p>

05\/02\/2019 11:37 (sandra)<\/b>called James and he authorised keys for flat 2 and 4<\/p>

06\/02\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38986","activity_ticket_id":"40390","ticket_reference":"HDT41471","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12678 - Sugar Sin, 1 Russell Street ","ticket_address_1":"Sugar Sin, 1 Russell Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/02\/19","activity_end":"2019-02-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48365","activity_notes":"Leak investigation flats 2,4 & 6, Cut access panels where necessary located crack in soil stack at high level between sugar sin and flat 2, further works required.To rectify defective soil pipework;To open plasterboard boxing at high level within sugar sin store room, cut and replace faulty section of soil pipework and reinstate plasterboard\/fit access panel.Please Note: Flats 2,4 and 6 will not be able to use bathrooms while work is being carried out.","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 12:03 (jan)<\/b>Email to client for access on Tuesday, 5th Feb<\/p>

29\/01\/2019 14:51 (jan)<\/b>Booked for 5th Feb<\/p>

05\/02\/2019 11:16 (jan)<\/b>Email for access to flat 2 today<\/p>

05\/02\/2019 11:37 (sandra)<\/b>called James and he authorised keys for flat 2 and 4<\/p>

06\/02\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38987","activity_ticket_id":"40392","ticket_reference":"HDT41473","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"JH\/JH\/12658 - 39 Earlham Street ","ticket_address_1":"39 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/03\/19","activity_end":"2019-03-23 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48366","activity_notes":"To carry out protection works and carefully dismantle, remove and dispose of at waste transfer site partitions incorporating 3No panes of glass, door, frame and 1No plasterboard wall, fill and make good localised areas.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 10:11 (sandra)<\/b>booked 23rd March Sat<\/p>

25\/03\/2019 08:53 (jane)<\/b>Removal of all waste building materials to recycling center.<\/p>

25\/03\/2019 15:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38988","activity_ticket_id":"40391","ticket_reference":"HDT41472","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Hanging cables","ticket_address_1":"21 and 23 Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/01\/19","activity_end":"2019-01-29 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48367","activity_notes":"Can you please arrange for the hanging cables outside Flat no.s 21 and 23 to be tidied up or removed as it looks very untidy and somewhat derelict. Photo is attached for your reference.","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38989","activity_ticket_id":"40258","ticket_reference":"HDT41339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action signs","ticket_address_1":"38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/19","activity_end":"2019-01-29 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48368","activity_notes":"Please raise a work order for Reddan to install action signs to call points in the building as per below actionPMA90422038-39 William IV Street and 30 St Martin's LaneFire Risk Assessment\/ReviewPost fire action notices alongside each call point","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:17 (sandra)<\/b>ordered signs <\/p>

29\/01\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38990","activity_ticket_id":"40257","ticket_reference":"HDT41338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action signs","ticket_address_1":"44a & 44b Floral St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/19","activity_end":"2019-01-29 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48369","activity_notes":"Please raise a work order for Reddan to attend to bother of the above properties to install fire action signs as per below action;PMA10121444a & 44b Floral StreetFire Risk Assessment\/ReviewPost fire action notices at call points in main stairwell","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 15:14 (sandra)<\/b>order signs<\/p>

29\/01\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38991","activity_ticket_id":"40385","ticket_reference":"HDT41466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator","ticket_address_1":"Flat 1, 58A Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/01\/19","activity_end":"2019-01-29 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48370","activity_notes":"Call received from Mr Greg Naylor TEL 078100 90000 to advise that the radiator in his front room is not getting hot. Please liaise with Mr Naylor for suitable time to visit.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 16:16 (jan)<\/b>Booked for Tues, 29th Jan with keys<\/p>

29\/01\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38992","activity_ticket_id":"40393","ticket_reference":"HDT41474","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12631 - Apartment 3, 2a Gerrard Place ","ticket_address_1":"Apartment 3, 2a Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/19","activity_end":"2019-02-08 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48371","activity_notes":"New roller blinds ","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 11:09 (sandra)<\/b>JH to order blinds <\/p>

04\/02\/2019 15:31 (jan)<\/b>Email to tenant for access on Wed, 6th Feb to fit the blinds<\/p>

04\/02\/2019 15:56 (jan)<\/b>Booked for Wed, 6th Feb with keys<\/p>

06\/02\/2019 15:26 (jan)<\/b>Booked for Friday, 8th Feb. Access via tenant<\/p>

08\/02\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38993","activity_ticket_id":"40394","ticket_reference":"HDT41475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 31st january ","ticket_address_1":"Flat 1, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/19","activity_end":"2019-01-31 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48372","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks on 31st Jan.Reddan, new tenant is due to move in on the 1st Feb. Please arrange.","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 16:52 (sandra)<\/b>Kitchen\/Lounge1 ) Kitchen taps loose 2) Leak under sink 3) Items left in cupboard under sink 4) 1 x light not working 5) Missing sash window bolts 6) Replace pelmet Bedroom 1) Door needs adjusting. Catching at bottom of door but probably best to leave otherwise would need painting 2) Cleaning of window sill 3) Replace 2 x sash window bolts Hallway OkBathroom 1) Unable to lock door 2) Remove corner unit in shower 3) Resilicone glass 4) Replace shower hose 5) Resilicone shower tray (Grey) 6) Resilicone plinth\/floor edge by toilet PLEASE NOTE. WHEN SLIDING SHOWER DOOR IS CLOSED THERE IS 1\/4 GAP UNDERNEATH WHICH IS CAUSING WATER TO ESCAPE. Not sure if this can be rectified. Possibly a chrome bar arched but not too thick??7) Overhead shower needs descaling 8) Cleaning of middle hinge. Black oil marks<\/p>

01\/02\/2019 11:09 (jan)<\/b>LED light on order<\/p>

01\/02\/2019 14:07 (sandra)<\/b>Roy has ordered a replacement light fitting <\/p>

01\/02\/2019 14:07 (sandra)<\/b>quoted being sent for replacement shower door <\/p>

04\/02\/2019 14:14 (jan)<\/b>Email for access Tues, 5th Feb<\/p>

05\/02\/2019 11:23 (jan)<\/b>Email to client for access today<\/p>

06\/02\/2019 12:37 (jan)<\/b>Email for access<\/p>

06\/02\/2019 15:21 (jan)<\/b>Booked for Thurs am, 7th Feb to fit light. Access via tenant<\/p>

07\/02\/2019 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38994","activity_ticket_id":"40395","ticket_reference":"HDT41476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof issue","ticket_address_1":"Flat 6, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"29\/01\/19","activity_end":"2019-01-29 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48373","activity_notes":"Please raise a work order for Reddan to attend to investigate if there is anything loose up on the roof as the tenant can hear something moving around when it it is windy.Picture attached of location ","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38995","activity_ticket_id":"40360","ticket_reference":"HDT41441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/19","activity_end":"2019-01-29 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48374","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.Reddan, can you arrange this for Mon 28th. New tenant is due in on 31st.","activity_timesheet":"1","ticket_notes_combined":"

28\/01\/2019 11:12 (sandra)<\/b>Will do small items as I go along and this is the list. Nothing expensive except no.5 in lounge listBedroom ensuite 1) Shower door bracket has come away from door. Needs securing 2) New shower head and hose required 3) Silicone around tray needs redoing 4) Shower leaking and wall swollen 5) Broken\/missing slat and missing acorn Bedroom 1) Blind unable to stay up 2) end blind unable to stay up 3) Wardrobe light will not turn Stairwell 1) Large knot on underside causes pain when walking downstairs holding into rail. NEEDS INFILL Bedroom 1) Unable to shut door 2) Centre light not working 3) Ceiling lights dimmer not working 4) Two blinds. Both unable to stay up or turn5) Silicone around floor edge. Remove\/Replace??? 6) Leak\/Stain around light fittingBathroom 1) New shower head\/hose required 2) Silicone around tray needs redoing 3) Basin blocked 4) Sliding door unable to lock5) Hearing element in towel rail not working 6) Fan not working 7) Swelling around door frame due to leakSmall Bedroom 1) Secondary Glazing unable to openLounge\/Kitchen 1) Rear door unable to close 2) Windows screwed shut3) One light o\/o\/o and dimmer 4) Kitchen lights unable to dim5) Patio doors unable to lock R&B required for this 6) Silicone around kitchen work top required 7) One drawer unable to open (Child lock)All radiators within flat have missing pipe fixtures exposing large holes<\/p>

29\/01\/2019 10:49 (sandra)<\/b>List of works taken and returning to carry out <\/p>

31\/01\/2019 12:04 (sandra)<\/b>PLANTS HAVE BEEN REMOVED<\/p>

31\/01\/2019 15:20 (jan)<\/b>Email for access to repair the blinds on Friday, 1st Feb<\/p>

01\/02\/2019 14:00 (sandra)<\/b>blinds repaired <\/p>

04\/02\/2019 08:33 (sandra)<\/b>just post box lock to be changed - IW<\/p>

05\/02\/2019 15:04 (sandra)<\/b>R&B tested lock and found to be working. Cylinder needs to be turned fully anti clockwise before being turned closed to lock the door <\/p>

06\/02\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 08:53 (sandra)<\/b>Post box lock <\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38996","activity_ticket_id":"40396","ticket_reference":"HDT41477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 7, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"29\/01\/19","activity_end":"2019-01-29 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48375","activity_notes":"Please raise a work order for Reddan to attend to carry out the following repairs;1.Door handles\/locksa.Laundry room the door handle for the laundry room has come looseb.In the same vein, is it possible for us to get some help with switching on the heating? We have followed the instructions in the Home Manual but it does not seem to work.","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 15:46 (sandra)<\/b>door palned down and handls to bathroom fitted <\/p>

29\/01\/2019 15:58 (jan)<\/b>Email to tenant for access on Thursday to take a look at the heating issue<\/p>

30\/01\/2019 10:13 (jan)<\/b>Booked for Thurs pm, 31st Jan. With keys, knock before entry<\/p>

31\/01\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38997","activity_ticket_id":"40360","ticket_reference":"HDT41441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48376","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.Reddan, can you arrange this for Mon 28th. New tenant is due in on 31st.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 11:12 (sandra)<\/b>Will do small items as I go along and this is the list. Nothing expensive except no.5 in lounge listBedroom ensuite 1) Shower door bracket has come away from door. Needs securing 2) New shower head and hose required 3) Silicone around tray needs redoing 4) Shower leaking and wall swollen 5) Broken\/missing slat and missing acorn Bedroom 1) Blind unable to stay up 2) end blind unable to stay up 3) Wardrobe light will not turn Stairwell 1) Large knot on underside causes pain when walking downstairs holding into rail. NEEDS INFILL Bedroom 1) Unable to shut door 2) Centre light not working 3) Ceiling lights dimmer not working 4) Two blinds. Both unable to stay up or turn5) Silicone around floor edge. Remove\/Replace??? 6) Leak\/Stain around light fittingBathroom 1) New shower head\/hose required 2) Silicone around tray needs redoing 3) Basin blocked 4) Sliding door unable to lock5) Hearing element in towel rail not working 6) Fan not working 7) Swelling around door frame due to leakSmall Bedroom 1) Secondary Glazing unable to openLounge\/Kitchen 1) Rear door unable to close 2) Windows screwed shut3) One light o\/o\/o and dimmer 4) Kitchen lights unable to dim5) Patio doors unable to lock R&B required for this 6) Silicone around kitchen work top required 7) One drawer unable to open (Child lock)All radiators within flat have missing pipe fixtures exposing large holes<\/p>

29\/01\/2019 10:49 (sandra)<\/b>List of works taken and returning to carry out <\/p>

31\/01\/2019 12:04 (sandra)<\/b>PLANTS HAVE BEEN REMOVED<\/p>

31\/01\/2019 15:20 (jan)<\/b>Email for access to repair the blinds on Friday, 1st Feb<\/p>

01\/02\/2019 14:00 (sandra)<\/b>blinds repaired <\/p>

04\/02\/2019 08:33 (sandra)<\/b>just post box lock to be changed - IW<\/p>

05\/02\/2019 15:04 (sandra)<\/b>R&B tested lock and found to be working. Cylinder needs to be turned fully anti clockwise before being turned closed to lock the door <\/p>

06\/02\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 08:53 (sandra)<\/b>Post box lock <\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38998","activity_ticket_id":"39652","ticket_reference":"HDT40733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"04\/02\/19","activity_end":"2019-02-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48377","activity_notes":"-The shower is still dripping. This still hasnt been fixed.-The light in the oven doesnt work.-One of the two lights in the extractor (above the stovetop) doesnt work.-The smaller bedrooms door stopper is missing a rubber tip.-The light outside my front door (that illuminates my unit number) is flickering-The washer\/dryer might be broken. I tried running it for the first time yesterday and it would not proceed past the wash phase (to the next rinse phase). Ive started a test run of it to confirm this. (please test this and confirm washing and dryer cycle is fully working)the towel rail in the bathroom not working toilet is continually flushing and the light out side the front door is still flickering.Shower on\/off knob needs to be loosened. (Its hard to turn right now.)","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2018 16:42 (jan)<\/b>Awaiting access for Friday, 16th Nov<\/p>

15\/11\/2018 12:43 (jan)<\/b>Email to client for access Mon, 19th Between 12 and 5pm for RA<\/p>

15\/11\/2018 16:35 (jan)<\/b>Booked for Monday 19th Nov between 12 and 4pm with keys<\/p>

19\/11\/2018 08:41 (sandra)<\/b>1 Replace blown lamps in cooker hood 2 Replace blown lamp in oven 3 Replace broken door stop <\/p>

19\/11\/2018 10:48 (sandra)<\/b>new shower cartridge on order Dan<\/p>

20\/11\/2018 10:56 (sandra)<\/b>The Washer-dryer has been tested and all of the components and functions are working properly. There was no fault found during the check. <\/p>

23\/11\/2018 15:35 (jan)<\/b>Email to Repair Aid to attend one day next week between 8 and 10am<\/p>

26\/11\/2018 10:36 (jan)<\/b>Booked for Wed, 28th Nov between 8 and 10am<\/p>

27\/11\/2018 10:16 (sandra)<\/b>repairaid wednesday <\/p>

07\/12\/2018 11:22 (jan)<\/b>Email for access on Tues, 11th Dec between 10am and 2pm for RA and Dan<\/p>

07\/12\/2018 12:05 (jan)<\/b>Booked for Tues, 11th Dec between 10am and 2pm<\/p>

11\/12\/2018 15:34 (jan)<\/b>Email for access on Thursday, 13th Dec<\/p>

11\/12\/2018 15:50 (jan)<\/b>Booked for Thursday, 13th Dec with keys<\/p>

13\/12\/2018 11:07 (sandra)<\/b>new driver unit has been ordered for the flickering light outside the front door <\/p>

14\/12\/2018 09:59 (jan)<\/b>Awaiting shower cartridge<\/p>

17\/12\/2018 09:37 (jan)<\/b>Email for access today to repair shower<\/p>

17\/12\/2018 10:59 (jan)<\/b>Access today with keys<\/p>

17\/12\/2018 15:37 (jan)<\/b>Heated towel rail on order and toilet parts<\/p>

18\/12\/2018 09:45 (jane)<\/b>Tiles on order - Bathroom Tiles - Terra Maestricht.211V. Colour Avalon Beige<\/p>

21\/12\/2018 13:00 (sandra)<\/b>Return to site and repair loose connection to lights out front of flat above number <\/p>

07\/01\/2019 10:22 (sandra)<\/b>tiles in reception to be taken up <\/p>

08\/01\/2019 08:26 (sandra)<\/b>tiles are in reception. <\/p>

09\/01\/2019 10:33 (jan)<\/b>Email for access Tuesday, 15th Jan to carry out the tiling<\/p>

09\/01\/2019 11:13 (jan)<\/b>Email for access Thurs, 10th to check the tiles are 100% correct<\/p>

09\/01\/2019 14:34 (jan)<\/b>Booked for Thurs, 10th Jan with keys to check the tiles and Tues, 15th Jan to carry out works. Also with keys<\/p>

16\/01\/2019 14:43 (sandra)<\/b>cream tiles - reference given by client are the wrong tiles they are cream and we need slate grey<\/p>

18\/01\/2019 12:06 (sandra)<\/b>Travis and Dan to do shower and tiling <\/p>

21\/01\/2019 09:48 (jan)<\/b>Email to tenant for access Tues pm, 22nd Jan<\/p>

21\/01\/2019 15:01 (jan)<\/b>Booked for Tuesday pm, 22nd Jan with keys<\/p>

22\/01\/2019 15:19 (jan)<\/b>Email for access on Friday, 25th Jan to check the electrics on the towel rail<\/p>

22\/01\/2019 15:43 (jan)<\/b>Booked for towel rail to be checked on Friday, 25th Jan with keys<\/p>

28\/01\/2019 09:26 (sandra)<\/b>Tested thought and found there to be a faulty on power cable To return to rewire <\/p>

29\/01\/2019 11:36 (jan)<\/b>Email to tenant for access Monday, 4th Feb to fit the shower and carry out tiling<\/p>

29\/01\/2019 12:18 (jan)<\/b>Booked for Monday, 4th Feb with keys<\/p>

06\/02\/2019 11:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT38999","activity_ticket_id":"40397","ticket_reference":"HDT41478","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind cleats","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/19","activity_end":"2019-01-29 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48378","activity_notes":"to fit blind cleats","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39000","activity_ticket_id":"40283","ticket_reference":"HDT41364","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out ","ticket_address_1":"Flat 2","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/19","activity_end":"2019-01-29 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48379","activity_notes":"no water ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 08:25 (sandra)<\/b>But on arrival i found hot and cold in kitchen. Hot and cold to bath\/shower But no cold to hand basin or toilet. Looks like valve is off somewhere and possibly due to these still being tank fed which I was told recently is redundant and everything is mains. Needs further investigation and showed tenants how to fill cistern up using shower hose temporarily until Monday.<\/p>

21\/01\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39001","activity_ticket_id":"40398","ticket_reference":"HDT41479","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Cold water feed","ticket_address_1":"Flat 2, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/01\/19","activity_end":"2019-01-29 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48380","activity_notes":"There's a problem with the cold water feed from the tank. No cold water in the bathroom and no water in the toilet","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39002","activity_ticket_id":"40399","ticket_reference":"HDT41480","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Tap needs replacing","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/02\/19","activity_end":"2019-02-21 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48381","activity_notes":"2nd floor tap to be replaced","activity_timesheet":"1","ticket_notes_combined":"

06\/02\/2019 11:54 (sandra)<\/b>2nd tap still not delivered <\/p>

21\/02\/2019 14:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39003","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/19","activity_end":"2019-01-29 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48382","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.Reddan, tenant vacates 30th Jan. Please schedule this 1st Feb which is a Friday. New tenant moves in on 6th Feb.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39004","activity_ticket_id":"40360","ticket_reference":"HDT41441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"28","resource_name":"Ultrasound Blinds","activity_start":"29\/01\/19","activity_end":"2019-01-29 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48383","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.Reddan, can you arrange this for Mon 28th. New tenant is due in on 31st.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 11:12 (sandra)<\/b>Will do small items as I go along and this is the list. Nothing expensive except no.5 in lounge listBedroom ensuite 1) Shower door bracket has come away from door. Needs securing 2) New shower head and hose required 3) Silicone around tray needs redoing 4) Shower leaking and wall swollen 5) Broken\/missing slat and missing acorn Bedroom 1) Blind unable to stay up 2) end blind unable to stay up 3) Wardrobe light will not turn Stairwell 1) Large knot on underside causes pain when walking downstairs holding into rail. NEEDS INFILL Bedroom 1) Unable to shut door 2) Centre light not working 3) Ceiling lights dimmer not working 4) Two blinds. Both unable to stay up or turn5) Silicone around floor edge. Remove\/Replace??? 6) Leak\/Stain around light fittingBathroom 1) New shower head\/hose required 2) Silicone around tray needs redoing 3) Basin blocked 4) Sliding door unable to lock5) Hearing element in towel rail not working 6) Fan not working 7) Swelling around door frame due to leakSmall Bedroom 1) Secondary Glazing unable to openLounge\/Kitchen 1) Rear door unable to close 2) Windows screwed shut3) One light o\/o\/o and dimmer 4) Kitchen lights unable to dim5) Patio doors unable to lock R&B required for this 6) Silicone around kitchen work top required 7) One drawer unable to open (Child lock)All radiators within flat have missing pipe fixtures exposing large holes<\/p>

29\/01\/2019 10:49 (sandra)<\/b>List of works taken and returning to carry out <\/p>

31\/01\/2019 12:04 (sandra)<\/b>PLANTS HAVE BEEN REMOVED<\/p>

31\/01\/2019 15:20 (jan)<\/b>Email for access to repair the blinds on Friday, 1st Feb<\/p>

01\/02\/2019 14:00 (sandra)<\/b>blinds repaired <\/p>

04\/02\/2019 08:33 (sandra)<\/b>just post box lock to be changed - IW<\/p>

05\/02\/2019 15:04 (sandra)<\/b>R&B tested lock and found to be working. Cylinder needs to be turned fully anti clockwise before being turned closed to lock the door <\/p>

06\/02\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 08:53 (sandra)<\/b>Post box lock <\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39005","activity_ticket_id":"40400","ticket_reference":"HDT41481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door closer","ticket_address_1":"61a Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/19","activity_end":"2019-01-30 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48384","activity_notes":"Please raise a work order for Reddan to attend to repair or adjust the main door closer to 61a Chandos Place.","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39006","activity_ticket_id":"40396","ticket_reference":"HDT41477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 7, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/19","activity_end":"2019-01-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48385","activity_notes":"Please raise a work order for Reddan to attend to carry out the following repairs;1.Door handles\/locksa.Laundry room the door handle for the laundry room has come looseb.In the same vein, is it possible for us to get some help with switching on the heating? We have followed the instructions in the Home Manual but it does not seem to work.Bryan - B.T.Lee@lse.ac.uk","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:46 (sandra)<\/b>door palned down and handls to bathroom fitted <\/p>

29\/01\/2019 15:58 (jan)<\/b>Email to tenant for access on Thursday to take a look at the heating issue<\/p>

30\/01\/2019 10:13 (jan)<\/b>Booked for Thurs pm, 31st Jan. With keys, knock before entry<\/p>

31\/01\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39007","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/01\/19","activity_end":"2019-01-29 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48386","activity_notes":"Cubicle tray repairs ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39008","activity_ticket_id":"40401","ticket_reference":"HDT41482","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door closer","ticket_address_1":"39 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48387","activity_notes":"To attend to adjust or repair door closer to main door.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 16:26 (jan)<\/b>Booked for Wednesday, 30th Jan<\/p>

31\/01\/2019 14:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39009","activity_ticket_id":"40402","ticket_reference":"HDT41483","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"Flat 2, Huntley St, Flats A & B ,39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"05\/02\/19","activity_end":"2019-02-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48388","activity_notes":"Could you please book on of your all rounders the whole day for Tuesday 5th February, 2019 from 9.00am? whole day for 3 flats, (Flat 2 Huntley Street then Flats A and B 39 Grrad Street)","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 16:48 (jan)<\/b>Booked for Tues, 5th Feb at 9am<\/p>

06\/02\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39010","activity_ticket_id":"40404","ticket_reference":"HDT41485","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48389","activity_notes":"24 Rupert Street ","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39011","activity_ticket_id":"40405","ticket_reference":"HDT41486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48390","activity_notes":"26 Rupert Street ","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39012","activity_ticket_id":"40406","ticket_reference":"HDT41487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48391","activity_notes":"34 Rupert Street ","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 15:53 (sandra)<\/b>X5 cleats fitted. fitted flat 4<\/p>

05\/03\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39013","activity_ticket_id":"40407","ticket_reference":"HDT41488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/19","activity_end":"2019-02-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48392","activity_notes":"36-40 Rupert Street CONFIRMED FROM 2 PM ON WARDS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2019 16:27 (sandra)<\/b>36 - 40 Rupert Street have Flats 1 and 2, have requested for the cleats to be installed anytime after 2pm on Monday 4th Feb.<\/p>

31\/01\/2019 12:32 (sandra)<\/b>36 - 40 Rupert Street have Flats 1 and 2, have requested for the cleats to be installed anytime after 2pm on Monday 4th Feb.<\/p>

04\/02\/2019 13:30 (sandra)<\/b>Apartments 3 at the above address has now been completed, having x10 chrome cleats fitted. <\/p>

07\/02\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39014","activity_ticket_id":"40408","ticket_reference":"HDT41489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Furniture removal","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/19","activity_end":"2019-01-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48393","activity_notes":"Furniture to be removed from the flat (sofa\/table etc)","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 09:55 (jan)<\/b>Booked for Thurs pm, 31st Jan<\/p>

31\/01\/2019 16:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39015","activity_ticket_id":"40408","ticket_reference":"HDT41489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Furniture removal","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/19","activity_end":"2019-01-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48394","activity_notes":"Furniture to be removed from the flat (sofa\/table etc)","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 09:55 (jan)<\/b>Booked for Thurs pm, 31st Jan<\/p>

31\/01\/2019 16:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39016","activity_ticket_id":"40386","ticket_reference":"HDT41467","ticket_client":"639","client_name":"Mr A Salz","ticket_title":"Boiler issue","ticket_address_1":"Flat 5, 12 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/19","activity_end":"2019-03-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48395","activity_notes":"Problem with boiler","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:44 (jan)<\/b>Booked for Wed, 30th Jan between 9 and 10am<\/p>

30\/01\/2019 10:03 (jan)<\/b>Email for access Friday am, 8th Feb<\/p>

30\/01\/2019 10:31 (sandra)<\/b>MK need to attend to look at the boiler control panel <\/p>

30\/01\/2019 11:16 (sandra)<\/b>Low water pressure. Increased to 1.2 bar but......No power in boiler.Power to boiler ok. Either fuse inside or circuit board blown. Unable to remove the boiler cover to check. Signs of leak into the boiler which may have caused it to blow. Also signs of expansion pipe releasing. Boiler needs a service and good going over (Kenton boiler) Also checked and increased temperature on hot water cylinder thermostatTold tenant that we need our specialist boiler engineer to attend but did not give him time or day but did say that the office will contact him to arrange<\/p>

30\/01\/2019 11:49 (jan)<\/b>Email to tenant for access Wed, 6th Feb at 10am<\/p>

30\/01\/2019 12:56 (jan)<\/b>Booked for Wed, 6th Feb at 10am. Tenant will provide access<\/p>

07\/02\/2019 08:38 (sandra)<\/b>I attended this job today and left the boiler running. To carry out the service as Sally wanted, I need to order some gaskets and return to complete.Cost to complete 190.85.I have ordered the gaskets.<\/p>

07\/02\/2019 08:38 (sandra)<\/b>boiler left running ntr once parts have been delivered <\/p>

13\/02\/2019 10:50 (jan)<\/b>Email to tenant for access Thurs, 14th Feb between 10.30 and 11am<\/p>

14\/02\/2019 09:40 (jan)<\/b>Email for access Wed am, 20th Feb<\/p>

22\/02\/2019 10:07 (sandra)<\/b>afternoon of the 27th feb<\/p>

27\/02\/2019 09:16 (jan)<\/b>Rescheduled for Wed, 6th March at 8am in accordance with the tenant's request<\/p>

27\/02\/2019 12:23 (jan)<\/b>Rescheduled for Wed, 6th March at 8am<\/p>

12\/03\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39017","activity_ticket_id":"40411","ticket_reference":"HDT41492","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Step to be painted","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/01\/19","activity_end":"2019-01-30 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48396","activity_notes":"The step at the rear entrance door off Dansey Place should be painted with a non slip paint so as to reduce the chances for a slip, trip or fall.","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2019 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39018","activity_ticket_id":"40412","ticket_reference":"HDT41493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights fittings faulty","ticket_address_1":"Flat 3, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/19","activity_end":"2019-01-30 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48397","activity_notes":"Please raise a work order for Reddan electrician to check on the lights.","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 09:53 (sandra)<\/b>To remove and disposal of faulty fan light in bedroom. Supply and install replacement fan light simular to old one Please see attached photo of one we are suggesting <\/p>

31\/01\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39019","activity_ticket_id":"40409","ticket_reference":"HDT41490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External ladder","ticket_address_1":"11 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/01\/19","activity_end":"2019-01-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48398","activity_notes":"lease attend the above property to do a structural test on the external ladder from the basement.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 11:41 (jane)<\/b>Programmed in for the 6th February between 1 and 5pm <\/p>

20\/02\/2019 11:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39020","activity_ticket_id":"40410","ticket_reference":"HDT41491","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External metal stairwell","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/01\/19","activity_end":"2019-01-30 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48399","activity_notes":"Please could Reddan perform a structural survey on the external metal stairwell from the basement to the ground floor.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 11:42 (jane)<\/b>Programmed in for the 6th February between 1 and 5pm <\/p>

20\/02\/2019 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39021","activity_ticket_id":"40413","ticket_reference":"HDT41494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"30 Wellington St, 3rd Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/19","activity_end":"2019-01-31 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48400","activity_notes":"Can you re-visit the leak in the 3rd floor office please there seem to still be an issue here.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 10:01 (sandra)<\/b>re-attending to look at leak <\/p>

05\/02\/2019 14:45 (jan)<\/b>Booked for Tues, 12th Feb<\/p>

12\/02\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39022","activity_ticket_id":"40414","ticket_reference":"HDT41495","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats ","ticket_address_1":"66 shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48401","activity_notes":"66 Shaftesbury Avenue ","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 11:11 (sandra)<\/b>Apartment 3,66 Shaftsbury Ave complete,X3 cleats already fitted. <\/p>

04\/02\/2019 10:04 (sandra)<\/b>on going <\/p>

06\/02\/2019 10:43 (sandra)<\/b>Flat 5 - Has shutter blinds so no cleats required.Flat 2 - Has Velux blinds, so no cleats required.Flat 1 - Is a studio apartment, so the tenant has requested that we come after 9:30 am as he will have no where to get changed for work in the morning if we come earlier.<\/p>

07\/02\/2019 14:36 (sandra)<\/b>Apartment 3 was completed last week at the same time as removing the settee to mj mapps office, Apartment 4 is now complete having seven cleats fitted.<\/p>

07\/02\/2019 14:36 (sandra)<\/b>need to access Flat 1. <\/p>

01\/03\/2019 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39023","activity_ticket_id":"40363","ticket_reference":"HDT41444","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 9, 55\/56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/19","activity_end":"2019-02-05 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48402","activity_notes":"To carry out ITC for Monday afternoon 28th January 2019.New tenant moves in on 1st of Feb and clean will be booked on the 31st JanWhile doing the itc for this one can you also do the following,Can you ask them to change the light pull in bathroom and reaffix the pelmet from the bedroom blind please","activity_timesheet":"1","ticket_notes_combined":"

28\/01\/2019 14:14 (sandra)<\/b>No pull cord on shaver light unit but does have a switch on\/off shich works ok Pelmet cover refitted We did this quite recently so little to do. Some walls dirty. Needs painting (3 walls)Bedroom 1) Broken slider on window. This does not stop window from functioning. Would need R&B if replacement neededHallway ok Bathroom 1) Hairline crack on floor tile 2) Bath panel tile cracked. Tape still in place from last time 3) Swollen timber next to toilet and cracked tile 4) Dirty floor grout 5) Loose toilet roll holder Kitchen\/Lounge 1) Bulbs need replacing 2) Cracked trays inside fridge 3) Handles loose<\/p>

04\/02\/2019 11:29 (sandra)<\/b>bath panel needs to be tiled in plain white tiles <\/p>

04\/02\/2019 11:29 (sandra)<\/b>Tuesday 5th Feb vacant flat <\/p>

06\/02\/2019 16:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39024","activity_ticket_id":"40415","ticket_reference":"HDT41496","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extraction system","ticket_address_1":"Newport Sandringham","ticket_address_2":"51-79 Charing Cross Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/19","activity_end":"2019-01-30 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48403","activity_notes":"Further to our discussion, could you please arrange Alan to attend site to investigate and rectify Unit 14 Extraction system power supply. ","activity_timesheet":"1","ticket_notes_combined":"

30\/01\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39025","activity_ticket_id":"40416","ticket_reference":"HDT41497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door","ticket_address_1":"62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48404","activity_notes":"Received a call from a tennant saying that the front door does not close properly. She said that you have to push the door from the inside and also the lock is faulty. Please can you send an engineer to investigate and repair.","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39026","activity_ticket_id":"40417","ticket_reference":"HDT41498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/19","activity_end":"2019-01-31 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48405","activity_notes":"Please raise a work order for Reddan electrician to investigate external lightings.Reddan, Alan is aware of this.","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39027","activity_ticket_id":"40417","ticket_reference":"HDT41498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/19","activity_end":"2019-01-31 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48406","activity_notes":"Please raise a work order for Reddan electrician to investigate external lightings.Reddan, Alan is aware of this.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39029","activity_ticket_id":"40373","ticket_reference":"HDT41454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 3.3, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7BA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/19","activity_end":"2019-01-30 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48408","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported:The dishwasher in the flat has been struggling to fully clean the dishes. It gives a generic error code that doesn't map to anything specific in the manual. I tried some basic debugging (cleaning the food trap, etc.) but nothing has helped. I think something may be wrong with heating the water, since the dishwasher opens cold after it's finished.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 16:35 (jan)<\/b>Email for access on Wed, 30th Jan between 12 and 6pm<\/p>

29\/01\/2019 09:35 (jan)<\/b>Booked for Wed, 30th between 12 and 3.45pm with keys<\/p>

31\/01\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39030","activity_ticket_id":"40418","ticket_reference":"HDT41499","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm and Co2 test ","ticket_address_1":"Flat 9, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/19","activity_end":"2019-01-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48409","activity_notes":"Please raise a work order for Reddan to attend first thing this Thursday morning to carry out smoke alarm and co2 checks","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39031","activity_ticket_id":"40419","ticket_reference":"HDT41500","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter reading","ticket_address_1":"44b Floral St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48410","activity_notes":"Please raise a work order for Reddan to carry out the landlord meter reading as it is too high up to read, can I have this back for tomorrow the 31st.","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2019 14:24 (jan)<\/b>Email to establish if it's gas or electric<\/p>

31\/01\/2019 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39032","activity_ticket_id":"40420","ticket_reference":"HDT41501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window keys","ticket_address_1":"Flat 1, 19 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/19","activity_end":"2019-02-05 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48411","activity_notes":"Please raise a work order for Reddan to attend to see if they can obtain keys for the windows in the apartments.Please confirm when you can attend.Michael Rolph 30\/01\/2019 14:31 (jan)<\/b>Access requested for Thurs, 31st Jan<\/p>

04\/02\/2019 11:27 (jan)<\/b>Email to client for access Tues, 5th Feb<\/p>

04\/02\/2019 14:42 (jan)<\/b>Booked for Tuesday, 5th Feb with keys<\/p>

05\/02\/2019 11:00 (sandra)<\/b>window keys ordered <\/p>

11\/02\/2019 12:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39033","activity_ticket_id":"40421","ticket_reference":"HDT41502","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/19","activity_end":"2019-02-08 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48412","activity_notes":"Please can you do an inspection at 15-16 Gerrard Street so as to produce an annual gas safety certificate.","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39034","activity_ticket_id":"40422","ticket_reference":"HDT41503","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door glass","ticket_address_1":"2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/19","activity_end":"2019-01-30 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48413","activity_notes":"Please attend 2 Gerrard Place to confirm that the glass in the fire door on the ground floor at 2 Gerrard Place is fire resistant and if not replace it with fire resistant glass","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39035","activity_ticket_id":"40423","ticket_reference":"HDT41504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 13TH and 14TH March","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/19","activity_end":"2019-03-13 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48414","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks and any repairs on the 13th and 14th of March, clean is being carried out on the 15th.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 09:52 (sandra)<\/b>booked 13th and 14th March <\/p>

12\/03\/2019 09:41 (sandra)<\/b>Bathroom 1) Pop up waste on hand basin 2) Leak underneat toilet. 3) Leak on shower screen 4) Silicone needs redoing 5) Shower heads needs descaling and paint on rail needs removing. 6) Bath pop up waste needs adjusting 7) Shower\/bath diverted control is broken 8) Towel rail element not working 9) Missing caps in towel rail 10) Door stop needs new11) Door Handle loose 12) Towel rail shelf hanging down 13) Shaver socket cracked 14) Door threshold is broken THERE IS A LED LIGHT THAT GOES AROUND THE WALL CUPBOARD AND IS PLUGGED INTO THE SHAVER SOCKET. SHOULD THIS BE THERE?? Hallway 1) Scratch marks on floor 2) Paint over light switch 3) Boiler pressure low not working. This could be due to a leak on a radiator in the lounge Bedroom 1) Perko on door not fixed 2) Door unable to shut due to latch and handle is loose4) Centre might needs new bulbs 5) L\/H wardrobe light comes on but missing capsules 6) Centre wardrobe drawers need refixing but unable to do anything with splits in timber 7) Middle window roller blind is faulty 8) R\/H window pane of glass is cracked 9) R\/H window Venetian blind faulty and window letting in rain 10) Vent unable to move as painted over 11) New rubber on door stop required 12) Paint over chrome light switch Lounge\/kitchen 1) Perko door closure is missing and has been filled and painted. Missing fire strips 2) Loose door handle and needs refixing 3) Door unable to shut due to latch 4) 2 x door stops required 5) Shelf above washing machine needs refixing 6) Paint over light switch 7) 4 x vents all been painted over and unable to close 8) 9 x windows need attention. Broken blinds. Broken fixtures. Window stays need refixng 9) Leak on one window. 10) Leaking radiator. Corrosion on floor 11) Dishwasher broken in corner 12) Wall extractor fan unable to turn off 13) Glass Hob broken in two places. Sharp edges 14) Cuts in worktop 15) head alarm needs refixing. No alarms have been tested yet and dates<\/p>

12\/03\/2019 09:48 (sandra)<\/b>Light in cupboard not working and shade has fallen down. May need new light fitting<\/p>

13\/03\/2019 15:46 (sandra)<\/b>towel rail element on order _ Dan <\/p>

14\/03\/2019 13:10 (jane)<\/b>Decorating works complete <\/p>

15\/03\/2019 16:07 (jane)<\/b>Fitted new alarm <\/p>

21\/03\/2019 12:52 (jan)<\/b>Email for access Fri am, 22nd March to fit the towel rail element<\/p>

21\/03\/2019 14:15 (jan)<\/b>Booked for Friday, 22nd March at 9.30am. Tenant will provide access<\/p>

22\/03\/2019 10:51 (jan)<\/b>Email to reschedule for Tues am, 26th March<\/p>

25\/03\/2019 15:06 (jan)<\/b>Email to tenant for access Tues, 26th March between 8 and 10am<\/p>

26\/03\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39036","activity_ticket_id":"40424","ticket_reference":"HDT41505","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fuse box","ticket_address_1":"26\/27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/19","activity_end":"2019-01-30 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48415","activity_notes":"Please assign a works order to Redden for the following:Reconnect fuse box for commercial unit","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39037","activity_ticket_id":"40425","ticket_reference":"HDT41506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power gone","ticket_address_1":"Flat 2.3, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/19","activity_end":"2019-01-30 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48416","activity_notes":"Power has gone in Flat 2.3. Can you please call hannah Gough 07985588656 and advise when the works will be done as she is having to find somwhere else to stay. Can someone please attend tonight? She said that the site office is able to provide access to the flats. This could be connected to work order 123567:Reported no power Flat 2.4 16a Rupert St. Other flats in building have power.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39039","activity_ticket_id":"40101","ticket_reference":"HDT41182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/02\/19","activity_end":"2019-02-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48418","activity_notes":"Please raise a work order for Reddan to attend to carry out inter tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2019 11:34 (jan)<\/b>No new tenant booked in yet<\/p>

10\/01\/2019 10:46 (sandra)<\/b>extractor to be fitted <\/p>

10\/01\/2019 15:09 (sandra)<\/b>Worse flat EVER!!Flat in badly need of decoration. Extremely dirty and holes punched in wallsBathroom 1) Broken toilet seat 2) Overflowing toilet. New parts or adjustment?? 3) Pop up waste needs refixing on hand basin 4) Broken shower rail and shower head 5) Bath silicone needs redoing 6) Missing grout and dirty grout floor tiles 7) Shaver light not working 8) Broken threshold door bar 9) Missing rubber to door stop 10) Hairline cracks on hand basin 12) Light not working Hallway 1) Light not working 2) Large crack above door on wall Bedroom 1) Light not working 2) Window needs adjusting 3) Broken blindEnsuite 1) Towel rail pulled off the wall. 2 ) Very corroded towel rail element 3) Box surround needs replacing following a leak 4) Shower head needs repkacing 5) Mildew on silicone around shower tray 6) Extractor fan not working 7) Shaver light not working 8) Broken threshold door bar Kitchen\/lounge 1) Lights not working 2) Missing drawercompartment in freezer 3) Door fallen off washing machine 4) Extractor fan lights not working 5) Bottle rack next to oven is very rusty and unable to open fully 6) 4 x blinds. May need new. Unable to twist Venetian blinds but do go up and down 7) Missing valve head on radiator 8) Door unable to close shut Bedroom 2 1) Broken valve on radiator 2) Door unable to close shut 3) Door stop needed 4) Light needed 5) 2 x blinds but 1 x unable to twist. I think this is it but am sure to find more as we go on<\/p>

21\/01\/2019 12:35 (jan)<\/b>Email for access to flat 5 to re-fill heating system and test<\/p>

22\/01\/2019 13:35 (sandra)<\/b>washing machine brackets outstanding <\/p>

30\/01\/2019 14:22 (sandra)<\/b>freezer drawer, and integrated washing machine fittings on order <\/p>

30\/01\/2019 16:35 (sandra)<\/b>Adjusted all blind cords, fitted blind hooks to all windows, supplied and fitted freezer drawer and carried out a general clean.Appliance engineer will deal with integrated washing machine door.<\/p>

31\/01\/2019 09:20 (jan)<\/b>RA booked for Mon, 4th Feb between 12 and 4pm<\/p>

31\/01\/2019 12:15 (sandra)<\/b>Booked for Monday 4th with keys <\/p>

31\/01\/2019 12:15 (sandra)<\/b>12 - 4 pm <\/p>

05\/02\/2019 14:14 (sandra)<\/b>All jobs completed.RA have ordered a fixing kit for the appliance door to be fitted back on. Waiting on date to fit<\/p>

05\/02\/2019 15:29 (jan)<\/b>Email for access to fit the new Installation Kit for the integrated washing machine door on 8th Feb between 12 and 4pm<\/p>

05\/02\/2019 16:12 (jan)<\/b>Booked for Fri, 8th Feb between 12 and 4pm to fit the new Installation Kit that is required for the integrated washing machine door <\/p>

12\/02\/2019 15:05 (sandra)<\/b>mounting kit replaced <\/p>

12\/02\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39040","activity_ticket_id":"40426","ticket_reference":"HDT41507","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/19","activity_end":"2019-02-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48419","activity_notes":"window cleats 58a Shaftesbury So 58a Shaftesbury, I have emailed all tenants and they have confirmed for tomorrow. Can we start from the 3rd floor after 10am and then work our way down?","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 10:04 (sandra)<\/b>on going <\/p>

06\/02\/2019 13:00 (sandra)<\/b>three flats fitted <\/p>

06\/02\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39041","activity_ticket_id":"40427","ticket_reference":"HDT41508","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue","ticket_address_1":"10 Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/19","activity_end":"2019-02-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48420","activity_notes":"Please raise a work order for Reddan to attend to take a look at the boiler, it is indicating that a service is required.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 10:28 (jan)<\/b>Email to tenant for access Wed pm, 6th Feb<\/p>

31\/01\/2019 10:36 (jan)<\/b>Booked for Wed, 6th Feb with keys<\/p>

07\/02\/2019 15:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39042","activity_ticket_id":"40413","ticket_reference":"HDT41494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"30 Wellington St, 3rd Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/19","activity_end":"2019-01-31 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48421","activity_notes":"Can you re-visit the leak in the 3rd floor office please there seem to still be an issue here.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 10:01 (sandra)<\/b>re-attending to look at leak <\/p>

05\/02\/2019 14:45 (jan)<\/b>Booked for Tues, 12th Feb<\/p>

12\/02\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39043","activity_ticket_id":"40428","ticket_reference":"HDT41509","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds","ticket_address_1":"Flat 2, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/19","activity_end":"2019-01-31 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48422","activity_notes":"The tenant at Flat 2, 58a Shaftesbury has advised that there are no blinds in the bathroom window, following us replacing the windows.Can we get a quote for some blinds please?","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 16:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39044","activity_ticket_id":"40429","ticket_reference":"HDT41510","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulbs and smoke alarm","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/19","activity_end":"2019-02-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48423","activity_notes":"Could they also please replace the light bulbs with bright ones? Alan was complaining they are too dim. Could they also test the smoke alarms while there please?","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39045","activity_ticket_id":"40429","ticket_reference":"HDT41510","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulbs and smoke alarm","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/19","activity_end":"2019-02-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48424","activity_notes":"Could they also please replace the light bulbs with bright ones? Alan was complaining they are too dim. Could they also test the smoke alarms while there please?","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39046","activity_ticket_id":"40240","ticket_reference":"HDT41321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine seal","ticket_address_1":"Apt 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/19","activity_end":"2019-01-31 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48425","activity_notes":"Water is leaking out of washing machine door. The seal needs replacing see attach pictures . Washing machine is iQ500 Siemens. Please raise a work order for Reddan to attend to replace washing machine seal and confirm attendance.","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2019 15:29 (jan)<\/b>Email for access on 22nd January<\/p>

16\/01\/2019 10:43 (jan)<\/b>Booked for 22nd Jan between 10am and 2pm<\/p>

29\/01\/2019 12:35 (sandra)<\/b>booked for Thursday 31st <\/p>

29\/01\/2019 12:58 (jan)<\/b>Booked for Thurs, 31st Jan between 12 and 3.45pm. Access via Clarendon's<\/p>

06\/02\/2019 16:10 (sandra)<\/b>access to return on Saturday 1st as washing machine now does not work <\/p>

06\/02\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39047","activity_ticket_id":"40430","ticket_reference":"HDT41511","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action notice","ticket_address_1":"19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/19","activity_end":"2019-01-31 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48426","activity_notes":"Complete fire action notice in common parts.Travis has been notified of thisjob.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 15:45 (jane)<\/b>Fire action notices on order being delivered to the office on 1st Feb<\/p>

01\/02\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39048","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/19","activity_end":"2019-01-31 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48427","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.Reddan, tenant vacates 30th Jan. Please schedule this 1st Feb which is a Friday. New tenant moves in on 6th Feb.","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39049","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48428","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39050","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/02\/19","activity_end":"2019-02-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48429","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.Reddan, tenant vacates 30th Jan. Please schedule this 1st Feb which is a Friday. New tenant moves in on 6th Feb.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39051","activity_ticket_id":"40271","ticket_reference":"HDT41352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/02\/19","activity_end":"2019-02-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48430","activity_notes":"Please raise work orders to Reddan to attend to the below issues.Tenant reported :) When I was using the oven the other day, something literally was on fire before it blew out. Also, whenever I tried to use the stove later on, it smells of burnt plastic, so I am currently unable to use the stove and oven.2) The light in the bathroom is not working. I tried to screw it back, but something seems to be wrong with it.3) One of the boards in the closet had some screws fall out, and is now stuck behind the drawers. I am unfortunately unable to fix this myself. Access with keys is confirmed by tenant I'd love to be here as I do need some additional help with adjusting the height of the lamp cords (I keep banging my head on them!).Sofia.erixon94@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2019 11:22 (jan)<\/b>Oven scheduled for Fri, 25th Jan between 8am and 12pm with keys<\/p>

22\/01\/2019 10:09 (jan)<\/b>Booked for Wed, 23rd Jan between 8 and 10am<\/p>

24\/01\/2019 14:57 (jan)<\/b>Email for access for the board issue on Wed pm, 30th Jan<\/p>

28\/01\/2019 09:16 (jan)<\/b>Booked for Wed pm with keys<\/p>

28\/01\/2019 16:16 (sandra)<\/b>There is some grease on the insulation which might have caused the smoke and the smell afterwards.It is a good idea to clean the inside of the appliance as well. All components were in good working order after performing the check.APPLIANCE ENGINEER REPORT <\/p>

31\/01\/2019 12:24 (sandra)<\/b>shelf supports to be completed. Book Roy for next week <\/p>

31\/01\/2019 12:36 (jan)<\/b>Email for access Monday pm to repair closet<\/p>

31\/01\/2019 14:48 (sandra)<\/b>RA to return as tenant is saying the oven and hob are not working <\/p>

31\/01\/2019 15:54 (jan)<\/b>Email to tenant for access on Tues, 5th Feb<\/p>

31\/01\/2019 16:03 (jan)<\/b>Repair Aid booked for oven and hob on Tues, 5th Feb between 12 and 4pm<\/p>

04\/02\/2019 13:27 (sandra)<\/b>Roy is collecting keys and will attend to do cupboard blocks at the same time <\/p>

05\/02\/2019 11:15 (sandra)<\/b>Roy to collect keys for RA and fit cupboard fixings today <\/p>

19\/02\/2019 15:14 (jan)<\/b>Hob on order. <\/p>

21\/02\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39052","activity_ticket_id":"40431","ticket_reference":"HDT41512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"36 Gerrard St (1st floor level)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/01\/19","activity_end":"2019-01-31 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48431","activity_notes":"To confirm the balconies on the 1st floor level from the tenants demise are both load bearing and their balustrades are 1100mm in height.","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2019 13:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39053","activity_ticket_id":"40432","ticket_reference":"HDT41513","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"39 Wardour St (2nd floor balcony)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/01\/19","activity_end":"2019-01-31 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48432","activity_notes":"To confirm through a structural assessment that the 2nd floor balcony is load bearing and is able to withstand foreseeable loads.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:16 (jane)<\/b>Sink and hanging ducks in the way, have forwarded picture to client <\/p>

26\/02\/2019 13:19 (jane)<\/b>Tenant will give access at 10am on Friday 1st March <\/p>

06\/03\/2019 14:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39054","activity_ticket_id":"40433","ticket_reference":"HDT41514","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 6, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/19","activity_end":"2019-02-01 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48433","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, new tenant is moving in on the 8th Feb. Can Roy start on this tomorrow please.","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 10:03 (sandra)<\/b>booked <\/p>

04\/02\/2019 13:59 (sandra)<\/b>In need of decoration throughout Bedroom 1) Carpet needs replacing. Holes2) Door needs adjusting and missing key plate3) Missing sash stops 4) Windows need protection. Windows extremely low and easy to trip and fall, especially children 5) Leak above window 6) Sash restrictor cracked. Needs replacing 7) Mirror needs refining inside wardrobe 8) Door smoke deals painted over. This is restricts correct operation. Needreplacing Hallway 1) Door stop needs refixing 2) Front door needs adjusting Bathroom 1) Bath chain link needs refuxing 2) Toilet roll holder needs refixing 3) Missing grout below shaver point and bath4) Brass coat book on rear of door when everything else is chrome 5) Plinth behind toilet needs refixing 6) Replace shower headSilicone around bath\/sink and toilet is ok and clean but in parts looks untidy. Replace???? Kitchen\/lounge 1) Patio doors missing key plates and handle plates.2) Shoot bolts difficult to use 3) Vent in doors painted over and unable to open 4) Roller blinds in place but no chain link on either. NEW???5) Cupboard doors need E&A 6) Broken plinth 7) Laminate floor looks shabby8) Leaking skylight 9) Sink blocked<\/p>

05\/02\/2019 11:06 (sandra)<\/b>Fitted sash stops 17.48 (Leyland account) Refitted mirror Unblocked sink Refitted door stop<\/p>

05\/02\/2019 11:30 (sandra)<\/b>waiting for clients authorization to continue with the list <\/p>

07\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39055","activity_ticket_id":"40434","ticket_reference":"HDT41515","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12683 - Flat 3, 36-40 Rupert Street","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/19","activity_end":"2019-01-31 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48434","activity_notes":"To disconnect and remove existing and supply and install new fan light fitting in the bedroom, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

01\/02\/2019 09:33 (sandra)<\/b>parts on order <\/p>

13\/02\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39056","activity_ticket_id":"40413","ticket_reference":"HDT41494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"30 Wellington St, 3rd Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/02\/19","activity_end":"2019-02-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48435","activity_notes":"Can you re-visit the leak in the 3rd floor office please there seem to still be an issue here.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 10:01 (sandra)<\/b>re-attending to look at leak <\/p>

05\/02\/2019 14:45 (jan)<\/b>Booked for Tues, 12th Feb<\/p>

12\/02\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39057","activity_ticket_id":"40435","ticket_reference":"HDT41516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire Action Notices","ticket_address_1":"24 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/19","activity_end":"2019-01-31 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48436","activity_notes":"Fire action notices should be completed and posted throughout the building. Travis has been advised","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 08:24 (sandra)<\/b>on order <\/p>

04\/02\/2019 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39058","activity_ticket_id":"40394","ticket_reference":"HDT41475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 31st january ","ticket_address_1":"Flat 1, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/19","activity_end":"2019-01-31 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48437","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks on 31st Jan.Reddan, new tenant is due to move in on the 1st Feb. Please arrange.","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 16:52 (sandra)<\/b>Kitchen\/Lounge1 ) Kitchen taps loose 2) Leak under sink 3) Items left in cupboard under sink 4) 1 x light not working 5) Missing sash window bolts 6) Replace pelmet Bedroom 1) Door needs adjusting. Catching at bottom of door but probably best to leave otherwise would need painting 2) Cleaning of window sill 3) Replace 2 x sash window bolts Hallway OkBathroom 1) Unable to lock door 2) Remove corner unit in shower 3) Resilicone glass 4) Replace shower hose 5) Resilicone shower tray (Grey) 6) Resilicone plinth\/floor edge by toilet PLEASE NOTE. WHEN SLIDING SHOWER DOOR IS CLOSED THERE IS 1\/4 GAP UNDERNEATH WHICH IS CAUSING WATER TO ESCAPE. Not sure if this can be rectified. Possibly a chrome bar arched but not too thick??7) Overhead shower needs descaling 8) Cleaning of middle hinge. Black oil marks<\/p>

01\/02\/2019 11:09 (jan)<\/b>LED light on order<\/p>

01\/02\/2019 14:07 (sandra)<\/b>Roy has ordered a replacement light fitting <\/p>

01\/02\/2019 14:07 (sandra)<\/b>quoted being sent for replacement shower door <\/p>

04\/02\/2019 14:14 (jan)<\/b>Email for access Tues, 5th Feb<\/p>

05\/02\/2019 11:23 (jan)<\/b>Email to client for access today<\/p>

06\/02\/2019 12:37 (jan)<\/b>Email for access<\/p>

06\/02\/2019 15:21 (jan)<\/b>Booked for Thurs am, 7th Feb to fit light. Access via tenant<\/p>

07\/02\/2019 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39059","activity_ticket_id":"40394","ticket_reference":"HDT41475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 31st january ","ticket_address_1":"Flat 1, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48438","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks on 31st Jan.Reddan, new tenant is due to move in on the 1st Feb. Please arrange.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2019 16:52 (sandra)<\/b>Kitchen\/Lounge1 ) Kitchen taps loose 2) Leak under sink 3) Items left in cupboard under sink 4) 1 x light not working 5) Missing sash window bolts 6) Replace pelmet Bedroom 1) Door needs adjusting. Catching at bottom of door but probably best to leave otherwise would need painting 2) Cleaning of window sill 3) Replace 2 x sash window bolts Hallway OkBathroom 1) Unable to lock door 2) Remove corner unit in shower 3) Resilicone glass 4) Replace shower hose 5) Resilicone shower tray (Grey) 6) Resilicone plinth\/floor edge by toilet PLEASE NOTE. WHEN SLIDING SHOWER DOOR IS CLOSED THERE IS 1\/4 GAP UNDERNEATH WHICH IS CAUSING WATER TO ESCAPE. Not sure if this can be rectified. Possibly a chrome bar arched but not too thick??7) Overhead shower needs descaling 8) Cleaning of middle hinge. Black oil marks<\/p>

01\/02\/2019 11:09 (jan)<\/b>LED light on order<\/p>

01\/02\/2019 14:07 (sandra)<\/b>Roy has ordered a replacement light fitting <\/p>

01\/02\/2019 14:07 (sandra)<\/b>quoted being sent for replacement shower door <\/p>

04\/02\/2019 14:14 (jan)<\/b>Email for access Tues, 5th Feb<\/p>

05\/02\/2019 11:23 (jan)<\/b>Email to client for access today<\/p>

06\/02\/2019 12:37 (jan)<\/b>Email for access<\/p>

06\/02\/2019 15:21 (jan)<\/b>Booked for Thurs am, 7th Feb to fit light. Access via tenant<\/p>

07\/02\/2019 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39060","activity_ticket_id":"40436","ticket_reference":"HDT41517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue","ticket_address_1":"6 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/19","activity_end":"2019-02-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48439","activity_notes":" Mr Nagel, tel no. 07810-090 000. Informing us that he has a problem with his boiler. It went down and he called his good friend Roy of Reddans for advice. He talked him through how to re-set it but this did not work. Mr Nagel is ok for tonight but would like a contractor to attend site during the day. Mr Nagel is off to bed now and says he will not be up until 10:00 but he says that the contractors have access to the property.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 08:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39061","activity_ticket_id":"40437","ticket_reference":"HDT41518","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating","ticket_address_1":"Flat 12, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/02\/19","activity_end":"2019-02-01 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48440","activity_notes":"Flat 12Call received from the carers of Mrs Houghton's TEL 0208 972 1696 to advise that there is no heating in the flat, the boiler is out and has a Fault 9 displayed.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39062","activity_ticket_id":"40438","ticket_reference":"HDT41519","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12681 - 7a Langley Street","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/02\/19","activity_end":"2019-02-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48441","activity_notes":"Shower replacement ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 16:19 (jan)<\/b>Email to client for access on Thurs am, 7th Feb<\/p>

07\/02\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39063","activity_ticket_id":"40439","ticket_reference":"HDT41520","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electricity issue","ticket_address_1":"9 Mercer St (basement)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/19","activity_end":"2019-02-01 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48442","activity_notes":"Could we please have Alan on site today to check the electricity in 9 Mercer's basement?We have switched all circuits on but for some reason the one in the basement is not powering on. ","activity_timesheet":"1","ticket_notes_combined":"

01\/02\/2019 14:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39064","activity_ticket_id":"40360","ticket_reference":"HDT41441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/19","activity_end":"2019-02-01 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48443","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.Reddan, can you arrange this for Mon 28th. New tenant is due in on 31st.replace mail box keys ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 11:12 (sandra)<\/b>Will do small items as I go along and this is the list. Nothing expensive except no.5 in lounge listBedroom ensuite 1) Shower door bracket has come away from door. Needs securing 2) New shower head and hose required 3) Silicone around tray needs redoing 4) Shower leaking and wall swollen 5) Broken\/missing slat and missing acorn Bedroom 1) Blind unable to stay up 2) end blind unable to stay up 3) Wardrobe light will not turn Stairwell 1) Large knot on underside causes pain when walking downstairs holding into rail. NEEDS INFILL Bedroom 1) Unable to shut door 2) Centre light not working 3) Ceiling lights dimmer not working 4) Two blinds. Both unable to stay up or turn5) Silicone around floor edge. Remove\/Replace??? 6) Leak\/Stain around light fittingBathroom 1) New shower head\/hose required 2) Silicone around tray needs redoing 3) Basin blocked 4) Sliding door unable to lock5) Hearing element in towel rail not working 6) Fan not working 7) Swelling around door frame due to leakSmall Bedroom 1) Secondary Glazing unable to openLounge\/Kitchen 1) Rear door unable to close 2) Windows screwed shut3) One light o\/o\/o and dimmer 4) Kitchen lights unable to dim5) Patio doors unable to lock R&B required for this 6) Silicone around kitchen work top required 7) One drawer unable to open (Child lock)All radiators within flat have missing pipe fixtures exposing large holes<\/p>

29\/01\/2019 10:49 (sandra)<\/b>List of works taken and returning to carry out <\/p>

31\/01\/2019 12:04 (sandra)<\/b>PLANTS HAVE BEEN REMOVED<\/p>

31\/01\/2019 15:20 (jan)<\/b>Email for access to repair the blinds on Friday, 1st Feb<\/p>

01\/02\/2019 14:00 (sandra)<\/b>blinds repaired <\/p>

04\/02\/2019 08:33 (sandra)<\/b>just post box lock to be changed - IW<\/p>

05\/02\/2019 15:04 (sandra)<\/b>R&B tested lock and found to be working. Cylinder needs to be turned fully anti clockwise before being turned closed to lock the door <\/p>

06\/02\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 08:53 (sandra)<\/b>Post box lock <\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39065","activity_ticket_id":"40440","ticket_reference":"HDT41521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/19","activity_end":"2019-02-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48444","activity_notes":"1) decorating and lights in ensuite bathroom - Reddan will be in touch as this should have been done as it was on original job list","activity_timesheet":"1","ticket_notes_combined":"

01\/02\/2019 10:39 (jan)<\/b>Email to client for access to carry out the electrical works on Tues pm, 5th Feb<\/p>

01\/02\/2019 12:03 (jan)<\/b>Electrical work to be carried out on Wed, 6th Feb between 10am and 2pm and decorating on Wed, 13th Feb between 10am and 2pm. Access via cleaner<\/p>

06\/02\/2019 15:04 (sandra)<\/b>Replace blown lamp in on suite bathroom and quote to replace light fitting as cover to one of the lights is broken on downlight<\/p>

13\/02\/2019 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39066","activity_ticket_id":"40440","ticket_reference":"HDT41521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/19","activity_end":"2019-02-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48445","activity_notes":"1) decorating and lights in ensuite bathroom - Reddan will be in touch as this should have been done as it was on original job list","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2019 10:39 (jan)<\/b>Email to client for access to carry out the electrical works on Tues pm, 5th Feb<\/p>

01\/02\/2019 12:03 (jan)<\/b>Electrical work to be carried out on Wed, 6th Feb between 10am and 2pm and decorating on Wed, 13th Feb between 10am and 2pm. Access via cleaner<\/p>

06\/02\/2019 15:04 (sandra)<\/b>Replace blown lamp in on suite bathroom and quote to replace light fitting as cover to one of the lights is broken on downlight<\/p>

13\/02\/2019 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39067","activity_ticket_id":"40441","ticket_reference":"HDT41522","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Decorating","ticket_address_1":"Slingsby Place (management toilet corridor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/02\/19","activity_end":"2019-02-01 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48446","activity_notes":"To prepare and redecorate water damaged walls to management toilet corridor in slingby place ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 15:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2019 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39068","activity_ticket_id":"40442","ticket_reference":"HDT41523","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Decorating","ticket_address_1":"10 Slingsby Place, 1st Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/02\/19","activity_end":"2019-02-01 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48447","activity_notes":"To prepare and redecorate water damaged areas to ceiling and walls in board rooms at 1st floor office ,10 slingby place ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39069","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/19","activity_end":"2019-02-01 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48448","activity_notes":"Cubicle tray repairs ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39070","activity_ticket_id":"40394","ticket_reference":"HDT41475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 31st january ","ticket_address_1":"Flat 1, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/19","activity_end":"2019-02-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48449","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks on 31st Jan.Reddan, new tenant is due to move in on the 1st Feb. Please arrange.","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 16:52 (sandra)<\/b>Kitchen\/Lounge1 ) Kitchen taps loose 2) Leak under sink 3) Items left in cupboard under sink 4) 1 x light not working 5) Missing sash window bolts 6) Replace pelmet Bedroom 1) Door needs adjusting. Catching at bottom of door but probably best to leave otherwise would need painting 2) Cleaning of window sill 3) Replace 2 x sash window bolts Hallway OkBathroom 1) Unable to lock door 2) Remove corner unit in shower 3) Resilicone glass 4) Replace shower hose 5) Resilicone shower tray (Grey) 6) Resilicone plinth\/floor edge by toilet PLEASE NOTE. WHEN SLIDING SHOWER DOOR IS CLOSED THERE IS 1\/4 GAP UNDERNEATH WHICH IS CAUSING WATER TO ESCAPE. Not sure if this can be rectified. Possibly a chrome bar arched but not too thick??7) Overhead shower needs descaling 8) Cleaning of middle hinge. Black oil marks<\/p>

01\/02\/2019 11:09 (jan)<\/b>LED light on order<\/p>

01\/02\/2019 14:07 (sandra)<\/b>Roy has ordered a replacement light fitting <\/p>

01\/02\/2019 14:07 (sandra)<\/b>quoted being sent for replacement shower door <\/p>

04\/02\/2019 14:14 (jan)<\/b>Email for access Tues, 5th Feb<\/p>

05\/02\/2019 11:23 (jan)<\/b>Email to client for access today<\/p>

06\/02\/2019 12:37 (jan)<\/b>Email for access<\/p>

06\/02\/2019 15:21 (jan)<\/b>Booked for Thurs am, 7th Feb to fit light. Access via tenant<\/p>

07\/02\/2019 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39071","activity_ticket_id":"40387","ticket_reference":"HDT41468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Furniture transfer","ticket_address_1":"Flat 2.2, 28A Lisle St to Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/19","activity_end":"2019-02-01 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48450","activity_notes":"Please raise a work order for Reddan to transfer Flat 2.2 furnitures \/ items to Flat 3 - 33 Cranbourne street.Reddan, please arrange for this friday (1st Feb) morning. Smoke alarms to be checked at the same time","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 09:29 (jan)<\/b>Booked for Friday am, 1st Feb<\/p>

04\/02\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39072","activity_ticket_id":"40418","ticket_reference":"HDT41499","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm and Co2 test ","ticket_address_1":"Flat 9, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/19","activity_end":"2019-02-01 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48451","activity_notes":"Please raise a work order for Reddan to attend first thing this Thursday morning to carry out smoke alarm and co2 checks","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39073","activity_ticket_id":"40443","ticket_reference":"HDT41524","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door to be opened","ticket_address_1":"31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/19","activity_end":"2019-02-01 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48452","activity_notes":"Please raise a work order for Reddan to open up the door on the left in the picture attached it is for the flats hot water heater, please check if there are keys at site office first as I thought it was FB keys but appears not, if no keys can we change lock and supply to the site office once done. Pitures have been sent to reddan helpdesk.","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 09:52 (sandra)<\/b>booked 4\/2<\/p>

04\/02\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39074","activity_ticket_id":"40444","ticket_reference":"HDT41525","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water or heating","ticket_address_1":"Flat 9, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/19","activity_end":"2019-02-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48453","activity_notes":"Danists - 07723386171. Tennant at Flat nmuber 9.Boiler has stopped working, there is no heatig or hot water available. Please attend as soon as possible to repair. ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 16:37 (jan)<\/b>Email to client for access first thing Wed, 13th Feb<\/p>

08\/02\/2019 15:47 (sandra)<\/b>Booked for Friday 15th at 8 am <\/p>

15\/02\/2019 13:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39075","activity_ticket_id":"40445","ticket_reference":"HDT41526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action notices","ticket_address_1":"39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/19","activity_end":"2019-02-01 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48454","activity_notes":"Please post fire action notices adjacent to all call points.(Travis has been advised).","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 08:24 (sandra)<\/b>on order <\/p>

04\/02\/2019 13:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39076","activity_ticket_id":"40446","ticket_reference":"HDT41527","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"21a Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/02\/19","activity_end":"2019-02-01 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48455","activity_notes":"Please assign a works to Redden for the following;Supply 10 fobs for site officerelocate intercom system to desk","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 09:24 (sandra)<\/b>in progress <\/p>

14\/02\/2019 15:32 (sandra)<\/b>waiting on supplier and have updated Shaun<\/p>

25\/02\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39077","activity_ticket_id":"40447","ticket_reference":"HDT41528","ticket_client":"2063","client_name":"Nicholas Stephens Construction Ltd","ticket_title":"Labelling of services","ticket_address_1":"19\/21 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/19","activity_end":"2019-02-01 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48456","activity_notes":"Please accept this email as an instruction to proceed with tracking, tracing and labelling all services\/pipework.Can you please contact our site manager Owain Lloyd Tel No :- 07795 650 889 to agree date to attend site to carry out the works.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39078","activity_ticket_id":"40447","ticket_reference":"HDT41528","ticket_client":"2063","client_name":"Nicholas Stephens Construction Ltd","ticket_title":"Labelling of services","ticket_address_1":"19\/21 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48457","activity_notes":"Please accept this email as an instruction to proceed with tracking, tracing and labelling all services\/pipework.Can you please contact our site manager Owain Lloyd Tel No :- 07795 650 889 to agree date to attend site to carry out the works.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39079","activity_ticket_id":"40448","ticket_reference":"HDT41529","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water\/heating ","ticket_address_1":"Flat 2.3","ticket_address_2":"28\/30 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/19","activity_end":"2019-02-04 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48458","activity_notes":"no hot water\/heating","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 08:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39080","activity_ticket_id":"40444","ticket_reference":"HDT41525","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water or heating","ticket_address_1":"Flat 9, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/19","activity_end":"2019-02-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48459","activity_notes":"Danists - 07723386171. Tennant at Flat nmuber 9.Boiler has stopped working, there is no heatig or hot water available. Please attend as soon as possible to repair. ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 16:37 (jan)<\/b>Email to client for access first thing Wed, 13th Feb<\/p>

08\/02\/2019 15:47 (sandra)<\/b>Booked for Friday 15th at 8 am <\/p>

15\/02\/2019 13:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39081","activity_ticket_id":"40449","ticket_reference":"HDT41530","ticket_client":"2063","client_name":"Nicholas Stephens Construction Ltd","ticket_title":"labelling of services ","ticket_address_1":"19\/21 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/19","activity_end":"2019-02-04 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48460","activity_notes":"labelling of services ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 09:56 (jan )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 16:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/02\/2019 16:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39082","activity_ticket_id":"40450","ticket_reference":"HDT41531","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker issue (electric)","ticket_address_1":"Flat 1.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/02\/19","activity_end":"2019-02-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48461","activity_notes":"Sabrina in flat 1.2 Cooker isn't working. they have tried all they can think off to fix it. (contact number 07377789830 )","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 10:50 (jan)<\/b>Email for access on Wed, 6th Feb between 12 and 6pm<\/p>

04\/02\/2019 13:58 (sandra)<\/b>AM - checked electrics. appliance engineer still needed for Wednesday <\/p>

05\/02\/2019 09:32 (jan)<\/b>Booked for Wed, 6th Feb between 12 and 3.45pm with keys<\/p>

21\/02\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39083","activity_ticket_id":"40316","ticket_reference":"HDT41397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12663 - Flat 2, Egmont House ","ticket_address_1":"Flat 2, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/19","activity_end":"2019-02-08 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48462","activity_notes":"To supply and install 1No new converter heater in bathroom, to be located next to sink, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

22\/01\/2019 15:40 (jan )<\/b>(Ticket Closed)<\/p>

04\/02\/2019 09:41 (jan)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 09:55 (jan)<\/b>Email for access on Friday, 8th Feb<\/p>

04\/02\/2019 11:06 (jan)<\/b>Booked for Friday, 8th Feb with keys<\/p>

07\/02\/2019 10:30 (jan)<\/b>Email for confirmation that we can attend at 10am as the tenant works nights<\/p>

08\/02\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39084","activity_ticket_id":"40451","ticket_reference":"HDT41532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet blocked","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/02\/19","activity_end":"2019-02-04 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48463","activity_notes":" Blocked toilet on 3rd floor.(gents)","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 13:37 (sandra)<\/b>toilet unblocked cistern parts on order <\/p>

05\/02\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39085","activity_ticket_id":"40452","ticket_reference":"HDT41533","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Garage door problem","ticket_address_1":"Garage M, 19\/28 Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"04\/02\/19","activity_end":"2019-02-04 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48464","activity_notes":"I have a problem with the garage door. When I closed it on Sunday it would not close all the way and would automatically re-open. I released the mechanism using the safety pull. I tried to open and close it several times using the remote but the mechanism would not re-engage. I closed the door manually but it would not lock. Please would you have someone fix the problem. David Williams [mailto:davidwilliams57@comcast.net07914683492","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 11:19 (jan)<\/b>Email to find out what type of door it is<\/p>

14\/02\/2019 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39086","activity_ticket_id":"40453","ticket_reference":"HDT41534","ticket_client":"2063","client_name":"Nicholas Stephens Construction Ltd","ticket_title":"JH\/JH\/12675 - 19 & 21 Slingsby Place ","ticket_address_1":"19 & 21 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/19","activity_end":"2019-02-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48465","activity_notes":"Labeling of services","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 11:57 (jan)<\/b>Booked for Monday, 11th Feb<\/p>

13\/02\/2019 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39087","activity_ticket_id":"40453","ticket_reference":"HDT41534","ticket_client":"2063","client_name":"Nicholas Stephens Construction Ltd","ticket_title":"JH\/JH\/12675 - 19 & 21 Slingsby Place ","ticket_address_1":"19 & 21 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/02\/19","activity_end":"2019-02-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48466","activity_notes":"Labeling of services","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 11:57 (jan)<\/b>Booked for Monday, 11th Feb<\/p>

13\/02\/2019 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39088","activity_ticket_id":"40455","ticket_reference":"HDT41536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Chinese Medical Centre, 1st Floor","ticket_address_2":"36 Gerrard St","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/19","activity_end":"2019-02-04 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48467","activity_notes":"Call from Marry 02072 870 805 at the Chinese Medical Centre, 1st Floor.The light in the toilet is broken.The hot water in the skink of the treatment room is very hot. They are open from 1000 - 2300.","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39089","activity_ticket_id":"40456","ticket_reference":"HDT41537","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting - FRIDAY 3RD MAY","ticket_address_1":"21 College Parade, 131 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/03\/19","activity_end":"2019-03-20 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48468","activity_notes":"Can you please attend this property to carry out repainting of the hallway which was caused by Water Damage through a leak. It will need treatment before painting so could take a couple of days to complete. Pictures can be sent if required.Please contact tenant to arrange access on sim.divisova@gmail.com (Simona Divisova)","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2019 09:36 (jane)<\/b>On hold, another leak has happened <\/p>

27\/02\/2019 10:20 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

18\/04\/2019 11:13 (jan)<\/b>Email for access on 3rd May if works still required<\/p>

25\/04\/2019 11:35 (jan)<\/b>Email to propose attendance at 8am on 3rd May<\/p>

26\/04\/2019 15:32 (jan)<\/b>Booked for Fri, 3rd May at 8am<\/p>

07\/05\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39090","activity_ticket_id":"40101","ticket_reference":"HDT41182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/19","activity_end":"2019-02-04 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48469","activity_notes":"Please raise a work order for Reddan to attend to carry out inter tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

04\/01\/2019 11:34 (jan)<\/b>No new tenant booked in yet<\/p>

10\/01\/2019 10:46 (sandra)<\/b>extractor to be fitted <\/p>

10\/01\/2019 15:09 (sandra)<\/b>Worse flat EVER!!Flat in badly need of decoration. Extremely dirty and holes punched in wallsBathroom 1) Broken toilet seat 2) Overflowing toilet. New parts or adjustment?? 3) Pop up waste needs refixing on hand basin 4) Broken shower rail and shower head 5) Bath silicone needs redoing 6) Missing grout and dirty grout floor tiles 7) Shaver light not working 8) Broken threshold door bar 9) Missing rubber to door stop 10) Hairline cracks on hand basin 12) Light not working Hallway 1) Light not working 2) Large crack above door on wall Bedroom 1) Light not working 2) Window needs adjusting 3) Broken blindEnsuite 1) Towel rail pulled off the wall. 2 ) Very corroded towel rail element 3) Box surround needs replacing following a leak 4) Shower head needs repkacing 5) Mildew on silicone around shower tray 6) Extractor fan not working 7) Shaver light not working 8) Broken threshold door bar Kitchen\/lounge 1) Lights not working 2) Missing drawercompartment in freezer 3) Door fallen off washing machine 4) Extractor fan lights not working 5) Bottle rack next to oven is very rusty and unable to open fully 6) 4 x blinds. May need new. Unable to twist Venetian blinds but do go up and down 7) Missing valve head on radiator 8) Door unable to close shut Bedroom 2 1) Broken valve on radiator 2) Door unable to close shut 3) Door stop needed 4) Light needed 5) 2 x blinds but 1 x unable to twist. I think this is it but am sure to find more as we go on<\/p>

21\/01\/2019 12:35 (jan)<\/b>Email for access to flat 5 to re-fill heating system and test<\/p>

22\/01\/2019 13:35 (sandra)<\/b>washing machine brackets outstanding <\/p>

30\/01\/2019 14:22 (sandra)<\/b>freezer drawer, and integrated washing machine fittings on order <\/p>

30\/01\/2019 16:35 (sandra)<\/b>Adjusted all blind cords, fitted blind hooks to all windows, supplied and fitted freezer drawer and carried out a general clean.Appliance engineer will deal with integrated washing machine door.<\/p>

31\/01\/2019 09:20 (jan)<\/b>RA booked for Mon, 4th Feb between 12 and 4pm<\/p>

31\/01\/2019 12:15 (sandra)<\/b>Booked for Monday 4th with keys <\/p>

31\/01\/2019 12:15 (sandra)<\/b>12 - 4 pm <\/p>

05\/02\/2019 14:14 (sandra)<\/b>All jobs completed.RA have ordered a fixing kit for the appliance door to be fitted back on. Waiting on date to fit<\/p>

05\/02\/2019 15:29 (jan)<\/b>Email for access to fit the new Installation Kit for the integrated washing machine door on 8th Feb between 12 and 4pm<\/p>

05\/02\/2019 16:12 (jan)<\/b>Booked for Fri, 8th Feb between 12 and 4pm to fit the new Installation Kit that is required for the integrated washing machine door <\/p>

12\/02\/2019 15:05 (sandra)<\/b>mounting kit replaced <\/p>

12\/02\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39091","activity_ticket_id":"40457","ticket_reference":"HDT41538","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"Flat 16, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/02\/19","activity_end":"2019-02-04 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48470","activity_notes":"Leak from flat 19 into flat 7 below","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 13:05 (sandra)<\/b>Have traced source of leak to decked area in flat 16, decking will have to be removed to assess condition of the roof surface.<\/p>

05\/02\/2019 09:07 (sandra)<\/b>Have traced source of leak to decked area in flat 16, decking will have to be removed to assess condition of the roof surface.<\/p>

05\/02\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39092","activity_ticket_id":"40363","ticket_reference":"HDT41444","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 9, 55\/56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"04\/02\/19","activity_end":"2019-02-04 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48471","activity_notes":"To carry out ITC for Monday afternoon 28th January 2019.New tenant moves in on 1st of Feb and clean will be booked on the 31st JanWhile doing the itc for this one can you also do the following,Can you ask them to change the light pull in bathroom and reaffix the pelmet from the bedroom blind pleasePlease proceed with white tilesAll works need to be completed by the 6th February please","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2019 14:14 (sandra)<\/b>No pull cord on shaver light unit but does have a switch on\/off shich works ok Pelmet cover refitted We did this quite recently so little to do. Some walls dirty. Needs painting (3 walls)Bedroom 1) Broken slider on window. This does not stop window from functioning. Would need R&B if replacement neededHallway ok Bathroom 1) Hairline crack on floor tile 2) Bath panel tile cracked. Tape still in place from last time 3) Swollen timber next to toilet and cracked tile 4) Dirty floor grout 5) Loose toilet roll holder Kitchen\/Lounge 1) Bulbs need replacing 2) Cracked trays inside fridge 3) Handles loose<\/p>

04\/02\/2019 11:29 (sandra)<\/b>bath panel needs to be tiled in plain white tiles <\/p>

04\/02\/2019 11:29 (sandra)<\/b>Tuesday 5th Feb vacant flat <\/p>

06\/02\/2019 16:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39093","activity_ticket_id":"40458","ticket_reference":"HDT41539","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilets blocked","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/02\/19","activity_end":"2019-02-04 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48472","activity_notes":"There are blocked toilets on the 2nd floor and 3rd floor of the 21-22 New Row offices. Please could you have someone come out to deal with this.Steve Byrom, 07934 689 935.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 13:05 (sandra)<\/b>Unblocked toilet, 2 X new flush valves to be collected and fitted<\/p>

06\/02\/2019 08:57 (sandra )<\/b>(Ticket Closed)<\/p>

06\/02\/2019 11:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39094","activity_ticket_id":"40459","ticket_reference":"HDT41540","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lock change","ticket_address_1":"5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/19","activity_end":"2019-02-04 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48473","activity_notes":"Please arrange for an engineer to attend to 5a Mercer street to change the lock on the post box of Flat 5c. Can the engineer attend today as we have a new tenant moving in this afternoon and they will require the new keys to the post box? ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 14:32 (sandra)<\/b>Temporary lock fitted, permanent lock on order with VP Fox. Deepa has been informed.<\/p>

06\/02\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39095","activity_ticket_id":"40450","ticket_reference":"HDT41531","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker issue (electric)","ticket_address_1":"Flat 1.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/19","activity_end":"2019-02-04 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48474","activity_notes":"Sabrina in flat 1.2 Cooker isn't working. they have tried all they can think off to fix it. (contact number 07377789830 )","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 10:50 (jan)<\/b>Email for access on Wed, 6th Feb between 12 and 6pm<\/p>

04\/02\/2019 13:58 (sandra)<\/b>AM - checked electrics. appliance engineer still needed for Wednesday <\/p>

05\/02\/2019 09:32 (jan)<\/b>Booked for Wed, 6th Feb between 12 and 3.45pm with keys<\/p>

21\/02\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39096","activity_ticket_id":"40433","ticket_reference":"HDT41514","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 6, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/19","activity_end":"2019-02-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48475","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, new tenant is moving in on the 8th Feb. Can Roy start on this tomorrow please.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 10:03 (sandra)<\/b>booked <\/p>

04\/02\/2019 13:59 (sandra)<\/b>In need of decoration throughout Bedroom 1) Carpet needs replacing. Holes2) Door needs adjusting and missing key plate3) Missing sash stops 4) Windows need protection. Windows extremely low and easy to trip and fall, especially children 5) Leak above window 6) Sash restrictor cracked. Needs replacing 7) Mirror needs refining inside wardrobe 8) Door smoke deals painted over. This is restricts correct operation. Needreplacing Hallway 1) Door stop needs refixing 2) Front door needs adjusting Bathroom 1) Bath chain link needs refuxing 2) Toilet roll holder needs refixing 3) Missing grout below shaver point and bath4) Brass coat book on rear of door when everything else is chrome 5) Plinth behind toilet needs refixing 6) Replace shower headSilicone around bath\/sink and toilet is ok and clean but in parts looks untidy. Replace???? Kitchen\/lounge 1) Patio doors missing key plates and handle plates.2) Shoot bolts difficult to use 3) Vent in doors painted over and unable to open 4) Roller blinds in place but no chain link on either. NEW???5) Cupboard doors need E&A 6) Broken plinth 7) Laminate floor looks shabby8) Leaking skylight 9) Sink blocked<\/p>

05\/02\/2019 11:06 (sandra)<\/b>Fitted sash stops 17.48 (Leyland account) Refitted mirror Unblocked sink Refitted door stop<\/p>

05\/02\/2019 11:30 (sandra)<\/b>waiting for clients authorization to continue with the list <\/p>

07\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39097","activity_ticket_id":"40460","ticket_reference":"HDT41541","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/19","activity_end":"2019-02-04 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48476","activity_notes":"cleats to be fitted on all windows at 52 Shaftesbury Avenue ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39098","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/19","activity_end":"2019-02-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48477","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.Reddan, tenant vacates 30th Jan. Please schedule this 1st Feb which is a Friday. New tenant moves in on 6th Feb.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39100","activity_ticket_id":"40461","ticket_reference":"HDT41542","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 21ST FEBRUARY","ticket_address_1":"Flat 2, 68 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/19","activity_end":"2019-02-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48479","activity_notes":"Please raise a work order for Reddan gas engineer to carry out gas safety checks to the below address.Reddan, can you arrange around 3rd week of Feb please.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:13 (jan)<\/b>Email to client for access 21st Feb<\/p>

06\/02\/2019 10:48 (jan)<\/b>Rescheduled for later in the afternoon on 21st Feb after the other 2 scheduled for the same day. Access via tenant<\/p>

21\/02\/2019 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39101","activity_ticket_id":"40461","ticket_reference":"HDT41542","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 21ST FEBRUARY","ticket_address_1":"Flat 2, 68 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/19","activity_end":"2019-02-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48480","activity_notes":"Please raise a work order for Reddan gas engineer to carry out gas safety checks to the below address.Reddan, can you arrange around 3rd week of Feb please.","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 15:13 (jan)<\/b>Email to client for access 21st Feb<\/p>

06\/02\/2019 10:48 (jan)<\/b>Rescheduled for later in the afternoon on 21st Feb after the other 2 scheduled for the same day. Access via tenant<\/p>

21\/02\/2019 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39102","activity_ticket_id":"40462","ticket_reference":"HDT41543","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 21ST FEBRUARY","ticket_address_1":"Flat 3, 68 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/19","activity_end":"2019-02-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48481","activity_notes":"Please raise a work order for Reddan gas engineer to carry out gas safety checks to the below address.Reddan, can you arrange around 3rd week of Feb please.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 15:12 (jan)<\/b>Email to client for access 21st Feb<\/p>

06\/02\/2019 10:50 (jan)<\/b>Booked for the afternoon of 21st Feb with keys<\/p>

21\/02\/2019 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39103","activity_ticket_id":"40462","ticket_reference":"HDT41543","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 21ST FEBRUARY","ticket_address_1":"Flat 3, 68 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/19","activity_end":"2019-02-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48482","activity_notes":"Please raise a work order for Reddan gas engineer to carry out gas safety checks to the below address.Reddan, can you arrange around 3rd week of Feb please.","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 15:12 (jan)<\/b>Email to client for access 21st Feb<\/p>

06\/02\/2019 10:50 (jan)<\/b>Booked for the afternoon of 21st Feb with keys<\/p>

21\/02\/2019 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39104","activity_ticket_id":"40454","ticket_reference":"HDT41535","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12684 - 140 Long Acre - TO BEI INVOICED DIRECT WITHOUT PO NUMBER ","ticket_address_1":"140 Long Acre","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/19","activity_end":"2019-02-04 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48483","activity_notes":"List of works 1) To remove all unwanted items left by previous tenant and dispose of at waste transfer station asinstructed.2) To carry out all necessary preparation works to all ceilings, walls and woodwork throughoutApply 2no coats of emulsion to ceilings and walls, undercoat all woodwork followed by 1no top coat andclean site on completion.3) To carry out periodic electrical inspection and issue NICEIC report on completion4) To service air conditioning unit, these works to include:Cleaning inlet filterCleaning and testing condensate pumpChecking temperature air on and air offChecking running amps to make sure system is running efficientlyChecking roof condenser for security or damageCompleting and providing all paperwork5) At time of visit there was no boiler visible6) To allow a provisional sum to check and change any lamps as necessary","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39105","activity_ticket_id":"40454","ticket_reference":"HDT41535","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12684 - 140 Long Acre - TO BEI INVOICED DIRECT WITHOUT PO NUMBER ","ticket_address_1":"140 Long Acre","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48484","activity_notes":"List of works 1) To remove all unwanted items left by previous tenant and dispose of at waste transfer station asinstructed.2) To carry out all necessary preparation works to all ceilings, walls and woodwork throughoutApply 2no coats of emulsion to ceilings and walls, undercoat all woodwork followed by 1no top coat andclean site on completion.3) To carry out periodic electrical inspection and issue NICEIC report on completion4) To service air conditioning unit, these works to include:Cleaning inlet filterCleaning and testing condensate pumpChecking temperature air on and air offChecking running amps to make sure system is running efficientlyChecking roof condenser for security or damageCompleting and providing all paperwork5) At time of visit there was no boiler visible6) To allow a provisional sum to check and change any lamps as necessary","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39106","activity_ticket_id":"40454","ticket_reference":"HDT41535","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12684 - 140 Long Acre - TO BEI INVOICED DIRECT WITHOUT PO NUMBER ","ticket_address_1":"140 Long Acre","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/02\/19","activity_end":"2019-02-04 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48485","activity_notes":"List of works 1) To remove all unwanted items left by previous tenant and dispose of at waste transfer station asinstructed.2) To carry out all necessary preparation works to all ceilings, walls and woodwork throughoutApply 2no coats of emulsion to ceilings and walls, undercoat all woodwork followed by 1no top coat andclean site on completion.3) To carry out periodic electrical inspection and issue NICEIC report on completion4) To service air conditioning unit, these works to include:Cleaning inlet filterCleaning and testing condensate pumpChecking temperature air on and air offChecking running amps to make sure system is running efficientlyChecking roof condenser for security or damageCompleting and providing all paperwork5) At time of visit there was no boiler visible6) To allow a provisional sum to check and change any lamps as necessary","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39108","activity_ticket_id":"40463","ticket_reference":"HDT41544","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 21ST FEBRUARY","ticket_address_1":"Flat 3.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/19","activity_end":"2019-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48487","activity_notes":"Gas safety Inspection due.Can we do Flat 3.1 - 4A Rupert Court too ....Please","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2019 16:09 (jan)<\/b>Email to client for access 21st Feb<\/p>

06\/02\/2019 10:51 (jan)<\/b>Booked for the afternoon of 21st Feb with keys<\/p>

22\/02\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39109","activity_ticket_id":"40463","ticket_reference":"HDT41544","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 21ST FEBRUARY","ticket_address_1":"Flat 3.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/19","activity_end":"2019-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48488","activity_notes":"Gas safety Inspection due.Can we do Flat 3.1 - 4A Rupert Court too ....Please","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 16:09 (jan)<\/b>Email to client for access 21st Feb<\/p>

06\/02\/2019 10:51 (jan)<\/b>Booked for the afternoon of 21st Feb with keys<\/p>

22\/02\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39110","activity_ticket_id":"40465","ticket_reference":"HDT41546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp","ticket_address_1":"140 Victoria Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/02\/19","activity_end":"2019-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48489","activity_notes":"There is some damp in the common hallway which needs to be resolved. - Can this be attended to and repainted","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2019 12:22 (jan)<\/b>Email for access Wed, 6th Feb<\/p>

07\/02\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2019 08:31 (sandra)<\/b>This appears to be rising damp and an on going issue as well. Damp in the common parts on the adjacent wall to next door and just inside to the upstairs flat leading up the stairs. I lifted the carpet and damp underneath the carpet but the old floorboards have been cut away and replaced with new board in this area suggesting someone has tried to resolve it before.The joist underneath has dry rot and some treated and supported. I can not see any wetness but can not be certain if there is a radiator next door causing this dampness or if it is something else causing it. A specialist or a surveyor should look into this On another note there is damp in the bedroom overlooking the street. This is easier to resolve as the gutter is blocked and rain is running over the top and pointing behind the downpipe is missing and needs replacing<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39111","activity_ticket_id":"40466","ticket_reference":"HDT41547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electricity fuses","ticket_address_1":"1st Floor Flat, 140 Victoria Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"13\/02\/19","activity_end":"2019-02-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48490","activity_notes":"The 1st floor flats electricity fuses and meter are currently located inside her flat. - Can we please have an electrician in to see if they are able to relocate fuses to 1st floor flatPlease contact letting agent to arrange access on David Matthews, david@dutchanddutch.com or Lois Fort lois@dutchanddutch.com","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2019 11:26 (jan)<\/b>Booked to survey on Wed, 13th Feb at midday<\/p>

07\/03\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39112","activity_ticket_id":"40467","ticket_reference":"HDT41548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 2, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/03\/19","activity_end":"2019-03-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48491","activity_notes":"Im having an issue with the dishwasher. Ive tried all programmes , but all cycles stop within 20mins of starting and produces a loud beeping noise.Ive replaced the salt and Ive checked the filters are not blocked too.Please raise a work order for Reddan tro attend to resolve issue with the dishwasherM HORRELL 05\/02\/2019 10:17 (jan)<\/b>Email to tenant for access Fri, 8th Feb between 10am and 2pm<\/p>

05\/02\/2019 11:40 (jan)<\/b>Booked for Friday, 8th Feb between 10am and 2pm with keys<\/p>

12\/02\/2019 09:36 (sandra)<\/b>heating element needs to be replaced. On order <\/p>

21\/02\/2019 13:01 (sandra)<\/b>new heating element ordered<\/p>

28\/02\/2019 08:36 (sandra)<\/b>part expected by the end of the week<\/p>

28\/02\/2019 10:20 (jan)<\/b>Email for access on Monday, 4th March between 10am and 2pm<\/p>

28\/02\/2019 10:48 (jan)<\/b>Booked for Monday, 4th March between 10am and 2pm with keys<\/p>

07\/03\/2019 09:13 (jan)<\/b>Email to tenant for access Friday, 8th March between 2 and 3pm<\/p>

07\/03\/2019 15:25 (sandra)<\/b>repairaid visited and replaced the heating element and then said the PCB needed replacing. Forwarded to wefix for second opinion<\/p>

07\/03\/2019 15:52 (jan)<\/b>Access with keys on Fri, 8th March<\/p>

11\/03\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39113","activity_ticket_id":"40468","ticket_reference":"HDT41549","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lock issue","ticket_address_1":"6 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"05\/02\/19","activity_end":"2019-02-05 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48492","activity_notes":"Locks stuck, the door is now jammed open","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2019 11:46 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39114","activity_ticket_id":"40469","ticket_reference":"HDT41550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/19","activity_end":"2019-02-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48493","activity_notes":"Teti and Firas have just moved into 1, 38 Tavistock They say there are no clothes rails in the closet and the window shutters do not closePlease may we send the ITC contractor to take a look?","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 10:03 (jan)<\/b>Email for access on Friday, 8th Feb<\/p>

05\/02\/2019 14:57 (jan)<\/b>Booked<\/p>

05\/02\/2019 15:33 (jan)<\/b>Booked for Friday, 8th Feb between 8 and 10am<\/p>

08\/02\/2019 12:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39115","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/19","activity_end":"2019-02-05 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48494","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39116","activity_ticket_id":"40471","ticket_reference":"HDT41552","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Structural assessment","ticket_address_1":"72 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/02\/19","activity_end":"2019-02-05 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48495","activity_notes":"To confirm through a structural assessment that the second floor balcony is load bearing.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:17 (jane)<\/b>Being assessed this afternoon <\/p>

26\/02\/2019 13:20 (jane)<\/b>This is an office, tenant will be in from 11am on Friday 1st March to give access <\/p>

06\/03\/2019 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39117","activity_ticket_id":"40473","ticket_reference":"HDT41554","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12627 - Key Deposit Safe ","ticket_address_1":"Key Deposit Safe ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/02\/19","activity_end":"2019-02-05 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48496","activity_notes":"Supply only key deposit safe To supply only 1No Cygnus Key Deposit Safe, electronic locking to hold 144 keys.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 11:03 (sandra)<\/b>key ordered by JH. needs to be delivered when it arrives <\/p>

11\/02\/2019 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39118","activity_ticket_id":"40472","ticket_reference":"HDT41553","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock to be removed","ticket_address_1":"16 Lonsdale Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/02\/19","activity_end":"2019-02-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48497","activity_notes":"There is a storage cupboard that has a lock on it which I have never had the key for. Can it be arranged for this lock to be opened? It is only an internal storage cupboard so not does require a lock on it. Please liase with Dutch and Dutch on 020 7443 9867 to arrange access.Zach 07890 209397","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2019 11:08 (jan)<\/b>Booked for 8am on Wed, 6th Feb. Keys to be picked up from 174 West End Lane NW6 1SW<\/p>

06\/02\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39119","activity_ticket_id":"40474","ticket_reference":"HDT41555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Structural assessment","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/02\/19","activity_end":"2019-02-05 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48498","activity_notes":"To confirm through a structural assessment that the 2nd floor balcony is load bearing.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:17 (jane)<\/b>Being assessed this afternoon <\/p>

26\/02\/2019 13:20 (jane)<\/b>Re-programmed in for Friday for 1st March - Roy to provide keys <\/p>

06\/03\/2019 14:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39120","activity_ticket_id":"40475","ticket_reference":"HDT41556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repair counter","ticket_address_1":"3 Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/19","activity_end":"2019-02-05 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48499","activity_notes":"Service desk please raise a work order for Reddan to attend to resolve the below issue asap."Theres a plug in the counter that doesnt cover the entire hole and water leaks through it into my cabinet whenever dishes are washed. A repairmen told me last time he could remove it and just plug the hole last time he was here but nothing ever happened"","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39121","activity_ticket_id":"40476","ticket_reference":"HDT41557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hallway lighting has gone","ticket_address_1":"131 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/02\/19","activity_end":"2019-02-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48500","activity_notes":"Communal facilities - 22 College Parade, QPhallway lighting has gone - apparently might be a fuse.Its very dark in the upstairs hallway as no windows. Can we have someone take a look for us please","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2019 16:41 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2019 15:49 (jane)<\/b>Need to return when Yogi is on, for access to locate the landlords supply <\/p>

19\/02\/2019 10:44 (jane)<\/b>Need access into the top floor flat We have removed the two sensors and there is definitely no power. There is a fuse box in the yogi place but all fuses appear to have power. There are meters also in this area but some have been disconnected and there are tails exposed probably where fuse box was before. Ryfield board is here also along with the main fuses 1st floor offices has its own fuse box and this is all ok. Have also checked next door Fuse box in this area appears to be for this building only. Have emailed client for further information <\/p>

25\/02\/2019 11:56 (jan)<\/b>Email to client for access to top floor flat this afternoon<\/p>

26\/02\/2019 15:44 (jan)<\/b>Email to client to enquire if he has made contact with the tenant yet<\/p>

27\/02\/2019 11:33 (jan)<\/b>Email to client to advise we will put this on hold until we can gain access to the top floor flat<\/p>

27\/02\/2019 12:11 (sandra)<\/b>(Placed On Hold) waiting for access for flat 1 from IS<\/p>

16\/04\/2019 15:28 (sandra)<\/b>(Removed from on-hold)<\/p>

16\/04\/2019 15:29 (sandra )<\/b>(Ticket Closed)<\/p>

16\/04\/2019 16:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/04\/2019 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39122","activity_ticket_id":"40477","ticket_reference":"HDT41558","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"2nd Floor Flat, 5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/02\/19","activity_end":"2019-02-05 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48501","activity_notes":"Please raise a work order for Reddan to give the living room a coat of White paint.Reddan, I have discussed with Jack.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39123","activity_ticket_id":"40478","ticket_reference":"HDT41559","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12688 - Flat 16, 27 Slingsby Place ","ticket_address_1":"Flat 16, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/02\/19","activity_end":"2019-02-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48502","activity_notes":"Following investigation works to leak. we would recommend the following :To uplift existing decking to balcony\/roof area, carry out water testing\/investigation and carry out any remedial works as required, refit decking on completion.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 13:06 (sandra)<\/b>emailed deepa for access 6th 11 - 1 pm<\/p>

07\/02\/2019 09:37 (jan)<\/b>Email to client for access today<\/p>

07\/02\/2019 10:02 (sandra)<\/b>BOOKED FOR TODAY <\/p>

07\/02\/2019 10:46 (sandra)<\/b>Attended but not given access. Spoke to Deepa and awaiting further information for access details <\/p>

08\/02\/2019 13:46 (sandra)<\/b>emailed for access to Flat 16 on Tuesday morning if it is dry <\/p>

13\/02\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2019 14:06 (sandra)<\/b>Investigation into cause of damp was carried out, a large section of decking and membrane etc was removed,decking and timbers are badly rotten and surface below has numerous defects which will require complete removal of decking and resurfacing of roof area, have discussed with Tim who advised to cordon off area as roof is still under warranty, Tim has also requested a quote to renew deck with composite boards but am unsure how to proceed, may require site visit by Tim and Micheal.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39124","activity_ticket_id":"40478","ticket_reference":"HDT41559","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12688 - Flat 16, 27 Slingsby Place ","ticket_address_1":"Flat 16, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"12\/02\/19","activity_end":"2019-02-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48503","activity_notes":"Following investigation works to leak. we would recommend the following :To uplift existing decking to balcony\/roof area, carry out water testing\/investigation and carry out any remedial works as required, refit decking on completion.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 13:06 (sandra)<\/b>emailed deepa for access 6th 11 - 1 pm<\/p>

07\/02\/2019 09:37 (jan)<\/b>Email to client for access today<\/p>

07\/02\/2019 10:02 (sandra)<\/b>BOOKED FOR TODAY <\/p>

07\/02\/2019 10:46 (sandra)<\/b>Attended but not given access. Spoke to Deepa and awaiting further information for access details <\/p>

08\/02\/2019 13:46 (sandra)<\/b>emailed for access to Flat 16 on Tuesday morning if it is dry <\/p>

13\/02\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2019 14:06 (sandra)<\/b>Investigation into cause of damp was carried out, a large section of decking and membrane etc was removed,decking and timbers are badly rotten and surface below has numerous defects which will require complete removal of decking and resurfacing of roof area, have discussed with Tim who advised to cordon off area as roof is still under warranty, Tim has also requested a quote to renew deck with composite boards but am unsure how to proceed, may require site visit by Tim and Micheal.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39125","activity_ticket_id":"40479","ticket_reference":"HDT41560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closer","ticket_address_1":"21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/19","activity_end":"2019-02-05 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48504","activity_notes":"Please raise a work order for Reddan to attend to look at the door closer to 21 Catherine Street.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 16:15 (mike )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39126","activity_ticket_id":"40480","ticket_reference":"HDT41561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement lock","ticket_address_1":"12 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/19","activity_end":"2019-02-05 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48505","activity_notes":"To replace lock for the 1st floor juliette balcony, keys to be provided to the tenant.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 16:18 (sandra)<\/b>lock has been taken out and given to Mr to source new lock with keys need to return <\/p>

08\/02\/2019 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39127","activity_ticket_id":"40481","ticket_reference":"HDT41562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/19","activity_end":"2019-02-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48506","activity_notes":"to fit cleats to all windows with blinds ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39128","activity_ticket_id":"40482","ticket_reference":"HDT41563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom fan","ticket_address_1":"Apt 1, 43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/19","activity_end":"2019-02-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48507","activity_notes":"Please arrange for an engineer to look at the bathroom fan , we have check all normal things still not working.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 15:20 (jan)<\/b>Email for access Thurs, 7th Feb late morning<\/p>

05\/02\/2019 15:42 (jan)<\/b>Booked for Thurs, 7th Feb late morning with keys<\/p>

08\/02\/2019 09:44 (sandra)<\/b>ordered a replacement fan <\/p>

08\/02\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39129","activity_ticket_id":"40469","ticket_reference":"HDT41550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/19","activity_end":"2019-02-05 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48508","activity_notes":"Teti and Firas have just moved into 1, 38 Tavistock They say there are no clothes rails in the closet and the window shutters do not closePlease may we send the ITC contractor to take a look?I wanted to ask if the person attending on Friday can help with setting up the heating times as well. ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 10:03 (jan)<\/b>Email for access on Friday, 8th Feb<\/p>

05\/02\/2019 14:57 (jan)<\/b>Booked<\/p>

05\/02\/2019 15:33 (jan)<\/b>Booked for Friday, 8th Feb between 8 and 10am<\/p>

08\/02\/2019 12:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39130","activity_ticket_id":"40483","ticket_reference":"HDT41564","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire doors","ticket_address_1":"36 Gerrard St - Fire doors","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/19","activity_end":"2019-02-05 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48509","activity_notes":"All fire doors which are not self closing must be rectified ie have self closers fitted.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 13:31 (sandra)<\/b>Attended and assessed materials required,will return tomorrow morning and fit a closer to the main front door. <\/p>

07\/02\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39131","activity_ticket_id":"40484","ticket_reference":"HDT41565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12685 - Flat 5.1, 16a Rupert Street ","ticket_address_1":"Flat 5.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/02\/19","activity_end":"2019-02-05 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48510","activity_notes":"Make good cracks ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2019 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39132","activity_ticket_id":"40485","ticket_reference":"HDT41566","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp issue","ticket_address_1":"Flat 4, 10 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/02\/19","activity_end":"2019-02-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48511","activity_notes":"Please raise a work order for Reddan to attend to investigate damp issue in the corner of the bedroom.Please confirm attendance-- ","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2019 16:33 (jan)<\/b>Email to client for access on Wed, 6th Feb around midday<\/p>

06\/02\/2019 15:03 (jan)<\/b>Danny can't attend today. Email for access Thursday<\/p>

08\/02\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39133","activity_ticket_id":"40486","ticket_reference":"HDT41567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone camera","ticket_address_1":"Flat 3.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/02\/19","activity_end":"2019-02-05 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48512","activity_notes":"Tenant reported:The entry phone camera is not working and the one in the living room does not allow them to open the main door (only the bedroom one works). Reddan, please arrange date\/time of attendance in order for us to request access to the property.","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39134","activity_ticket_id":"40450","ticket_reference":"HDT41531","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker issue (electric)","ticket_address_1":"Flat 1.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/19","activity_end":"2019-02-06 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48513","activity_notes":"Sabrina in flat 1.2 Cooker isn't working. they have tried all they can think off to fix it. (contact number 07377789830 )","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 10:50 (jan)<\/b>Email for access on Wed, 6th Feb between 12 and 6pm<\/p>

04\/02\/2019 13:58 (sandra)<\/b>AM - checked electrics. appliance engineer still needed for Wednesday <\/p>

05\/02\/2019 09:32 (jan)<\/b>Booked for Wed, 6th Feb between 12 and 3.45pm with keys<\/p>

21\/02\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39135","activity_ticket_id":"40487","ticket_reference":"HDT41568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Quadrant Business Centre, 135 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/19","activity_end":"2019-02-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48514","activity_notes":"Please attend Unit 22-27 QBC GF ladies toilet as a leak has been reported? It is coming from underneath one of the sinks. Access can be provided after 9am","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2019 11:00 (sandra)<\/b>fit a new basin waste and trap <\/p>

19\/02\/2019 11:54 (jan)<\/b>Scheduled for Wed pm, 20th Feb<\/p>

21\/02\/2019 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39136","activity_ticket_id":"40488","ticket_reference":"HDT41569","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window won't shut","ticket_address_1":"Flat 3, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/19","activity_end":"2019-02-06 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48515","activity_notes":"Please raise a work order for Reddan to attend site.Tenant reported:One of the windows in the main bedroom will not shut. It seems like the sash cord has come off the runner ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 14:16 (jan)<\/b>Cleats also to be fitted when attending<\/p>

07\/02\/2019 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39137","activity_ticket_id":"40489","ticket_reference":"HDT41570","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Boiler Service","ticket_address_1":"Cross Keys, 1 Lawrence St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/19","activity_end":"2019-02-06 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48516","activity_notes":"Carry out CP12 and boiler service, upload certificate when complete. Please flag any remedial works and upload as a quote if over 1000.","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39138","activity_ticket_id":"40410","ticket_reference":"HDT41491","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External metal stairwell","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/19","activity_end":"2019-02-06 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48517","activity_notes":"Please could Reddan perform a structural survey on the external metal stairwell from the basement to the ground floor.","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2019 11:42 (jane)<\/b>Programmed in for the 6th February between 1 and 5pm <\/p>

20\/02\/2019 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39140","activity_ticket_id":"40490","ticket_reference":"HDT41571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, 8 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/19","activity_end":"2019-02-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48519","activity_notes":"Please raise a work order for Reddan to attend today to carry out inter tenancy checks, will confirm move in date as soon as possible.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 10:35 (jan)<\/b>Booked for Thurs am, 7th Feb<\/p>

08\/02\/2019 12:00 (sandra)<\/b>List of recommended works to be carried out:-Bathroom1) Leak from skylight2) Someone has fitted a couple of strips to the shower base. Left hand side has lifted but both sides have unsightly gaps.3) Grey silicone has opened up on tiled plinth4) Towel rail needs venting and boiler needs to be re-pressurised5) Unsightly paint on pipes coming away from walls on towel rail and hole around one pipe.kitchen1) Oven door handle is loose2) Silicone around plinth needs re-doing3) Kitchen under cabinets are not dimming with the dimmer switch4) Missing covers over radiator bracketsLounge area1) One cord needs refixing R\/H window2) Middle window blind doesn't swivel and one acorn is upside down3) 2 x missing pipe clips on Radiators4) Draught excluder coming away from door5) Battery needs replacing on room thermostat.6) Unable to get heating up and running7) All 3 windows have issues with sash cords and unable to slide bottom window up. Unable to test external windows<\/p>

08\/02\/2019 16:01 (sandra)<\/b>bOOKED FOR mONDAY <\/p>

11\/02\/2019 10:48 (sandra)<\/b>undercounter lights are not dimmerable just an on\/offi switch <\/p>

11\/02\/2019 15:58 (sandra)<\/b>All jobs completed apart from skylight and a blocked gulley. Will gain access to roof tomorrow to carry out these works<\/p>

12\/02\/2019 09:50 (sandra)<\/b>iain returning 12th <\/p>

12\/02\/2019 09:51 (sandra)<\/b>Gained access to roof to unblock gulley and clean. Probable cause of leaking skylight<\/p>

12\/02\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39141","activity_ticket_id":"40492","ticket_reference":"HDT41573","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Shelves - 18th and 21st FEBRUARY","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"18\/02\/19","activity_end":"2019-02-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48520","activity_notes":"Can I please arrange for someone to come into the office and remove a set of shelves for us on either the 18th or 19th February and then to return on the 21st Feb to put them back up for us please? Someone came to do this for us roughly this time last year. If you could please confirm the date the cost of this that would be great.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 10:58 (jan)<\/b>Booked for 18th and 21st Feb<\/p>

21\/02\/2019 11:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39142","activity_ticket_id":"40493","ticket_reference":"HDT41574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/19","activity_end":"2019-02-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48521","activity_notes":"Please raise a work order for Reddan to carry out the below works:Bath ensuite Silicone around bath needs redoing. Potential leak into office below - PLEASE CARRY OUT THE WORK Shower ensuite Silicone around tray needs redoing. Potential leak into office below. I BELIEVE SHOWER TRAY IS DROPPING. - PLEASE CARRY OUT THE WORK Also silicone behind hand basin has opened up. No leak potential but looks unsightly - I cannot see from the pictures if this is just a cosmetic issue or one that would cause damage if not redone? Silicone around kitchen work top needs redoing - Again if this is just cosmetic and will not cause any damage and does not look completely awful, then we will leave it as is.Let me know on the above.","activity_timesheet":"1","ticket_notes_combined":"

06\/02\/2019 11:24 (jan)<\/b>Email for access Thurs pm, 7th Feb<\/p>

07\/02\/2019 09:56 (jan)<\/b>Email to tenant for access this morning<\/p>

07\/02\/2019 10:51 (jan)<\/b>Email for access Monday, 11th Feb<\/p>

07\/02\/2019 10:54 (jan)<\/b>Booked for Monday at 12pm, access via tenant<\/p>

07\/02\/2019 12:08 (jan)<\/b>Rescheduled for Monday, 11th Feb between 8 and 8.30am<\/p>

11\/02\/2019 09:42 (sandra)<\/b>rescheduled for access Wednesday at 8 am. waiting to hear confirmation <\/p>

14\/02\/2019 10:01 (sandra)<\/b>rescheduled with tenant for Wednesday 20th at 8 am as this is the first date tenant can do<\/p>

20\/02\/2019 13:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39143","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/19","activity_end":"2019-02-06 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48522","activity_notes":"Cubicle tray repairs ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39144","activity_ticket_id":"40494","ticket_reference":"HDT41575","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked toilet","ticket_address_1":"21 New Row, 3rd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/02\/19","activity_end":"2019-02-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48523","activity_notes":"Toilet still blocked on the 3rd Floor","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 08:32 (sandra)<\/b>Have unblocked toilet which was blocked recently, have observed one cistern overflowing and other filling very slowly which may be causing people to not flush away waste properly causing blockages, have ordered relevant spares and will fit Thu\/Fri<\/p>

07\/02\/2019 08:34 (sandra)<\/b>Have unblocked toilet which was blocked recently, have observed one cistern overflowing and other filling very slowly which may be causing people to not flush away waste properly causing blockages, have ordered relevant spares and will fit Thu\/Fri<\/p>

08\/02\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39145","activity_ticket_id":"40495","ticket_reference":"HDT41576","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/19","activity_end":"2019-02-06 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48524","activity_notes":"Repaired cleaners cupboard lock ","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2019 12:14 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39146","activity_ticket_id":"40496","ticket_reference":"HDT41577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 1, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/19","activity_end":"2019-03-07 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48525","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39148","activity_ticket_id":"40497","ticket_reference":"HDT41578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 2, 11A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/19","activity_end":"2019-03-07 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48527","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4 ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2019 11:06 (sandra)<\/b>Shower head spraying everywhere Hand shower leaking Hand basin slow drainage<\/p>

12\/03\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39149","activity_ticket_id":"40497","ticket_reference":"HDT41578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 2, 11A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/19","activity_end":"2019-03-07 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48528","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4 ","activity_timesheet":"1","ticket_notes_combined":"

07\/03\/2019 11:06 (sandra)<\/b>Shower head spraying everywhere Hand shower leaking Hand basin slow drainage<\/p>

12\/03\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39150","activity_ticket_id":"40498","ticket_reference":"HDT41579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 3, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/19","activity_end":"2019-03-07 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48529","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4 ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39151","activity_ticket_id":"40498","ticket_reference":"HDT41579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 3, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/19","activity_end":"2019-03-07 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48530","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4 ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39152","activity_ticket_id":"40499","ticket_reference":"HDT41580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 4, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/19","activity_end":"2019-03-07 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48531","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4 ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39153","activity_ticket_id":"40499","ticket_reference":"HDT41580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 4, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/19","activity_end":"2019-03-07 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48532","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4 ","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39154","activity_ticket_id":"40501","ticket_reference":"HDT41582","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"replacement blown lamps in window of Unit 3","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/19","activity_end":"2019-02-06 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48533","activity_notes":"replacement blown lamps in window of Unit 3","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39155","activity_ticket_id":"40500","ticket_reference":"HDT41581","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Desk","ticket_address_1":"Kohn Pedersen Fox Associates, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"06\/02\/19","activity_end":"2019-02-06 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48534","activity_notes":"On our 3rd floor, Desk No 329 has a return which has come away from its fixings to the wall and desk. Can one of your staff attend site to repair please.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 14:27 (sandra)<\/b>7am Friday morning <\/p>

08\/02\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39156","activity_ticket_id":"40488","ticket_reference":"HDT41569","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window won't shut","ticket_address_1":"Flat 3, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/19","activity_end":"2019-02-06 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48535","activity_notes":"Please raise a work order for Reddan to attend site.Tenant reported:One of the windows in the main bedroom will not shut. It seems like the sash cord has come off the runner ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 14:16 (jan)<\/b>Cleats also to be fitted when attending<\/p>

07\/02\/2019 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39157","activity_ticket_id":"40502","ticket_reference":"HDT41583","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Damp","ticket_address_1":"19-28 Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/02\/19","activity_end":"2019-02-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48536","activity_notes":"Can we have a contractor to meet me on site on Friday at 11 am 11.30 to inspect 19A as they have damp coming through from possibly 21A? If you can confirm if you are able to attend please?","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 14:43 (jan)<\/b>Booked for Friday, 8th Feb between 11 and 11.30am<\/p>

11\/02\/2019 09:28 (sandra)<\/b>reschedule <\/p>

14\/02\/2019 16:26 (sandra)<\/b>emailed kim and waiting for a reply <\/p>

22\/02\/2019 12:03 (sandra)<\/b>emailed kim and asked if she wishes us to attend or put the works on hold until she has arranged further access <\/p>

22\/02\/2019 12:06 (sandra)<\/b>If you can place on hold please.- kim<\/p>

25\/02\/2019 10:05 (sandra)<\/b>(Placed On Hold) waiting for access. Placed on hold at Kims request<\/p>

15\/03\/2019 09:54 (jan)<\/b>Email to client for access on Tues am, 19th Mar<\/p>

18\/03\/2019 15:39 (jan)<\/b>(Removed from on-hold)<\/p>

18\/03\/2019 15:42 (jan)<\/b>Booked for Tues, 19th March. Keys from 28A<\/p>

19\/03\/2019 16:21 (jane )<\/b>(Ticket Closed)<\/p>

20\/03\/2019 08:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/03\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39158","activity_ticket_id":"40503","ticket_reference":"HDT41584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12694 - Flat 5, 79 St Martins Lane ","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/19","activity_end":"2019-03-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48537","activity_notes":"To disconnect and remove existing and supply and fit 4No new LED downlighters to bathroom, commission and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 10:07 (sandra)<\/b>parts on order <\/p>

25\/02\/2019 11:57 (sandra)<\/b>emailed for access for Wednesday 6th<\/p>

06\/03\/2019 09:24 (jan)<\/b>Rescheduled for Wed, 13th March in accordance with the tenants wishes<\/p>

13\/03\/2019 16:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39159","activity_ticket_id":"40504","ticket_reference":"HDT41585","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Toilet seat broken","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/19","activity_end":"2019-02-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48538","activity_notes":"Downstairs toilet seat is broken. A new one is ready to fit but they are unable to remove the old one","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 15:41 (jan)<\/b>Booked for Thursday, 7th Feb just after lunch<\/p>

11\/02\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39160","activity_ticket_id":"40261","ticket_reference":"HDT41342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External lights","ticket_address_1":"13 Macclesfield St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/02\/19","activity_end":"2019-02-06 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48539","activity_notes":"Please raise work orders to Reddan to replace faulty external lights to the below properties:13 Macclesfield - 3 Lights","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39161","activity_ticket_id":"40505","ticket_reference":"HDT41586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/02\/19","activity_end":"2019-02-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48540","activity_notes":"Please raise work order for Reddan to attend.Tenant reported:Toilet not flushing.Reddan, Danny is on his way to collect keys from me now.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 16:30 (jan)<\/b>New valve on order<\/p>

07\/02\/2019 09:44 (sandra)<\/b>temporary repair made <\/p>

07\/02\/2019 11:30 (jan)<\/b>Booked for Friday am, 8th Feb with keys<\/p>

08\/02\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39162","activity_ticket_id":"40240","ticket_reference":"HDT41321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine seal","ticket_address_1":"Apt 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/02\/19","activity_end":"2019-02-06 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48541","activity_notes":"Water is leaking out of washing machine door. The seal needs replacing see attach pictures . Washing machine is iQ500 Siemens. Please raise a work order for Reddan to attend to replace washing machine seal and confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2019 15:29 (jan)<\/b>Email for access on 22nd January<\/p>

16\/01\/2019 10:43 (jan)<\/b>Booked for 22nd Jan between 10am and 2pm<\/p>

29\/01\/2019 12:35 (sandra)<\/b>booked for Thursday 31st <\/p>

29\/01\/2019 12:58 (jan)<\/b>Booked for Thurs, 31st Jan between 12 and 3.45pm. Access via Clarendon's<\/p>

06\/02\/2019 16:10 (sandra)<\/b>access to return on Saturday 1st as washing machine now does not work <\/p>

06\/02\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39163","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/19","activity_end":"2019-02-07 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48542","activity_notes":"Cubicle tray repairs ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39164","activity_ticket_id":"40504","ticket_reference":"HDT41585","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Toilet seat broken","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/02\/19","activity_end":"2019-02-07 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48543","activity_notes":"Downstairs toilet seat is broken. A new one is ready to fit but they are unable to remove the old one","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 15:41 (jan)<\/b>Booked for Thursday, 7th Feb just after lunch<\/p>

11\/02\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39165","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/02\/19","activity_end":"2019-02-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48544","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window5) Large hooks in wall. Remove2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks6) Towel rail element not working7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out ","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39166","activity_ticket_id":"40507","ticket_reference":"HDT41588","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Non-slip walkway lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/02\/19","activity_end":"2019-02-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48545","activity_notes":"walkway lights","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 10:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 10:29 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 10:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 10:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39167","activity_ticket_id":"40506","ticket_reference":"HDT41587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler error","ticket_address_1":"Flat 1, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/19","activity_end":"2019-02-07 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48546","activity_notes":"Tenant Lily Vesola 0741431868 Flat 1.Boiler is showing a E133 error, gas supply fault. She was told to restart the boiler which she has done and it worked temporaritly and has goen again. She currently has no heating or hot water. Can yo uplease liase with her for access and keep her updated on ETA.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 10:06 (jan)<\/b>Email for tenants correct number<\/p>

07\/02\/2019 15:41 (sandra)<\/b>expansion vessel needs to be fitted. booked for 8th feb <\/p>

08\/02\/2019 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39168","activity_ticket_id":"40464","ticket_reference":"HDT41545","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"St Martins Courtyard - Gate Service","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/02\/19","activity_end":"2019-02-07 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48547","activity_notes":"To service the yard gates every six months and provide a service sheet to the client","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 16:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39169","activity_ticket_id":"40224","ticket_reference":"HDT41305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 15, The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/19","activity_end":"2019-02-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48548","activity_notes":"Please attend Flat 15 The Priory, Surbiton as the front door is sticking and affecting lock. They are also having an issue with their hob where the burner not working and one is rusting so this will need to be replaced. Please contact tenant on dominicbliss22@gmail.com for access.","activity_timesheet":"1","ticket_notes_combined":"

14\/01\/2019 15:51 (jan)<\/b>Awaiting access for Friday, 18th Jan for the door<\/p>

14\/01\/2019 16:03 (jan)<\/b>Tenant to advise later in the week if he can provide access for Friday, 18th Jan for the door issue<\/p>

14\/01\/2019 16:17 (jan)<\/b>To RA to book in on Thurs, 24th Jan as the tenant will be home<\/p>

15\/01\/2019 09:24 (jan)<\/b>Booked for Thurs, 24th Jan between 12 and 6pm. Tenant will provide access<\/p>

17\/01\/2019 12:04 (jan)<\/b>Email to tenant for access on Thurs, 24th Jan to look at the front door<\/p>

17\/01\/2019 12:06 (jan)<\/b>All works booked for Thurs, 24th Jan. Access via tenant<\/p>

29\/01\/2019 12:33 (sandra )<\/b>(Ticket Closed)<\/p>

04\/02\/2019 15:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2019 10:06 (sandra)<\/b>awaiting access <\/p>

15\/02\/2019 13:04 (jane)<\/b>Eased and adjusted door, hinges, lock, keep and closer.<\/p>

15\/02\/2019 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39170","activity_ticket_id":"40509","ticket_reference":"HDT41590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12689 - Flat 9, Goodwins House - Revised two quotation excepted ","ticket_address_1":"Flat 9, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/02\/19","activity_end":"2019-02-07 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48549","activity_notes":"Location Bedroom Windows Nos 1&2To supply and fit 2No new white equally split secondary glazed units complete with spring balances and air filled double glazed units with a mack-up of 4mm clear glass \/ 9.2mm spacer \/ 6.8 clear ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 10:03 (sandra)<\/b>in progress <\/p>

25\/02\/2019 10:11 (sandra)<\/b>installation on friday 1st march <\/p>

01\/03\/2019 16:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39171","activity_ticket_id":"40510","ticket_reference":"HDT41591","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test ","ticket_address_1":"Various areas","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/19","activity_end":"2019-02-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48550","activity_notes":"I need a pat Test on site please. If you have given me a price per Item and then I can split this out per block easier. Needs to be carried out ASAP. I have been let down by my M&E contractor Areas to include.Management Suite all areas Cleaners staff room ( Shelton street bin room ) 17sp desk area17sp break room 10sp desk area ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2019 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39172","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/19","activity_end":"2019-02-07 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48551","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39173","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48552","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39174","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/19","activity_end":"2019-02-07 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48553","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39175","activity_ticket_id":"40508","ticket_reference":"HDT41589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extraction power supply","ticket_address_1":"Unit 14, Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/19","activity_end":"2019-02-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48554","activity_notes":"Please advise if Alan will be available on Friday to disconnect Unit 14 Extraction power supply as done previously. Please also advise the time so Tenant electrician is also available on site at the same time.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 14:28 (jan)<\/b>Booked for Friday, 8th Feb between 8 and 10am<\/p>

07\/02\/2019 15:50 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39176","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48555","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39177","activity_ticket_id":"40511","ticket_reference":"HDT41592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door","ticket_address_1":"37 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/19","activity_end":"2019-02-07 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48556","activity_notes":"The 3rd floor fire door requires easing as it is not self closing effectively.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 13:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39178","activity_ticket_id":"40512","ticket_reference":"HDT41593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"H&S","ticket_address_1":"36\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/19","activity_end":"2019-02-07 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48557","activity_notes":"Job: The 3rd floor fire door requires easing as it is not self closing effectively.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 11:56 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39179","activity_ticket_id":"40513","ticket_reference":"HDT41594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/19","activity_end":"2019-02-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48558","activity_notes":"We're having two small things in the flat that we would like to report.First, the bathroom circuit breaker disarms for no reason twice a week since our tenancy started. We're kinda worried about this as it might be a problem with the wiring and maybe using it like this might cause some wire to overheat.The second thing is the tube above the sink that is kinda loose and is leaking some water. We believe that the washing machine is doing some trepidation that made the tube unfasten. If possible, please, send someone to take a look on the tube and on the washing machine, because probably even if the tube gets fixed, we think the washing machine will make it spoil again.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 11:49 (jan)<\/b>Email for access Wed am, 13th Feb<\/p>

07\/02\/2019 15:48 (jan)<\/b>Booked for Wed am, 13th Feb. Access via tenant. <\/p>

13\/02\/2019 12:06 (sandra)<\/b>repaired leaking pipework under sink, washing machine is leaking from door when in use and will need an appliance engineer to attend<\/p>

13\/02\/2019 12:10 (sandra)<\/b>Flat 3 has an intermittent leak coming through the ceiling into Flat 2 bathroom and tripping the electrics. have asked JM for access for 14th <\/p>

13\/02\/2019 12:38 (jan)<\/b>Email to tenant for access on Monday, 18th Feb between 10am and 2pm<\/p>

14\/02\/2019 09:33 (jan)<\/b>Booked for Monday, 18th Feb between 10am and 2pm. Tenant will provide access<\/p>

15\/02\/2019 13:31 (jane)<\/b>Repaired leaking pipework under sink, washing machine is leaking from door when in use and will need an appliance engineer Bathroom lighting fault<\/p>

19\/02\/2019 13:47 (jane)<\/b>Door seal on order for washing machine <\/p>

28\/02\/2019 08:36 (sandra)<\/b>expected by friday <\/p>

28\/02\/2019 11:04 (jan)<\/b>Email to tenant for access on Mon, 4th March between 10am and 4pm<\/p>

28\/02\/2019 11:26 (jan)<\/b>Booked for Monday, 1st March between 10am and 2pm. Access via tenant<\/p>

07\/03\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39180","activity_ticket_id":"40513","ticket_reference":"HDT41594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/02\/19","activity_end":"2019-02-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48559","activity_notes":"We're having two small things in the flat that we would like to report.First, the bathroom circuit breaker disarms for no reason twice a week since our tenancy started. We're kinda worried about this as it might be a problem with the wiring and maybe using it like this might cause some wire to overheat.The second thing is the tube above the sink that is kinda loose and is leaking some water. We believe that the washing machine is doing some trepidation that made the tube unfasten. If possible, please, send someone to take a look on the tube and on the washing machine, because probably even if the tube gets fixed, we think the washing machine will make it spoil again.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 11:49 (jan)<\/b>Email for access Wed am, 13th Feb<\/p>

07\/02\/2019 15:48 (jan)<\/b>Booked for Wed am, 13th Feb. Access via tenant. <\/p>

13\/02\/2019 12:06 (sandra)<\/b>repaired leaking pipework under sink, washing machine is leaking from door when in use and will need an appliance engineer to attend<\/p>

13\/02\/2019 12:10 (sandra)<\/b>Flat 3 has an intermittent leak coming through the ceiling into Flat 2 bathroom and tripping the electrics. have asked JM for access for 14th <\/p>

13\/02\/2019 12:38 (jan)<\/b>Email to tenant for access on Monday, 18th Feb between 10am and 2pm<\/p>

14\/02\/2019 09:33 (jan)<\/b>Booked for Monday, 18th Feb between 10am and 2pm. Tenant will provide access<\/p>

15\/02\/2019 13:31 (jane)<\/b>Repaired leaking pipework under sink, washing machine is leaking from door when in use and will need an appliance engineer Bathroom lighting fault<\/p>

19\/02\/2019 13:47 (jane)<\/b>Door seal on order for washing machine <\/p>

28\/02\/2019 08:36 (sandra)<\/b>expected by friday <\/p>

28\/02\/2019 11:04 (jan)<\/b>Email to tenant for access on Mon, 4th March between 10am and 4pm<\/p>

28\/02\/2019 11:26 (jan)<\/b>Booked for Monday, 1st March between 10am and 2pm. Access via tenant<\/p>

07\/03\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39181","activity_ticket_id":"40514","ticket_reference":"HDT41595","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door needs repairing","ticket_address_1":"32 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/19","activity_end":"2019-02-07 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48560","activity_notes":"The door to the residential flats at the bottom of the stairs needs to be repaired. Please note this is NOT the main front door to the building.If the lock needs to be replaced, could you please let me know ASAP so the tenants can be contacted as to where their new keys will be.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2019 12:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39182","activity_ticket_id":"40517","ticket_reference":"HDT41598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extension lead","ticket_address_1":"21 Wardour St - site office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/19","activity_end":"2019-02-07 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48561","activity_notes":"Please raise a work order for Reddan to replace extension lead (failed PAT test)Reddan, Alan is aware of this.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2019 13:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39183","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/19","activity_end":"2019-02-07 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48562","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39184","activity_ticket_id":"40518","ticket_reference":"HDT41599","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Waste pipe","ticket_address_1":"Back of Wellington Court (access on green roof of 17 SP)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/02\/19","activity_end":"2019-02-07 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48563","activity_notes":"Pls attend and Fix snapped waste pipeclean wall down of alge ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2019 15:21 (sandra)<\/b>parts on order <\/p>

13\/02\/2019 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39185","activity_ticket_id":"40519","ticket_reference":"HDT41600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 43 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/19","activity_end":"2019-02-12 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48564","activity_notes":"Washing machine needs to be balanced and as a result cupboard door will not close now.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 14:17 (jan)<\/b>Email for tenant's contact details<\/p>

07\/02\/2019 14:44 (jan)<\/b>Email to tenant for access Tues am, 12th Feb<\/p>

12\/02\/2019 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39186","activity_ticket_id":"40520","ticket_reference":"HDT41601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door","ticket_address_1":"8 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"07\/02\/19","activity_end":"2019-02-07 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48565","activity_notes":"Please raise a work order for Reddan to attend to the above property to resolve issue with main door to the building.Can you please adjust the closer here as the door stays open ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39187","activity_ticket_id":"40521","ticket_reference":"HDT41602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind Cleats","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/19","activity_end":"2019-02-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48566","activity_notes":"All windows need to be fitted with Blind Cleats","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39188","activity_ticket_id":"40522","ticket_reference":"HDT41603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind Cleats","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/19","activity_end":"2019-02-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48567","activity_notes":"To fit blind cleats to all windows ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39189","activity_ticket_id":"40523","ticket_reference":"HDT41604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door lock faulty","ticket_address_1":"Flat 3.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/19","activity_end":"2019-02-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48568","activity_notes":"Please raise a work order for Reddan to check on the door locks.Tenant reported: The bottom door lock is faulty.Reddan, please arrange date\/time of attendance.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 15:17 (jan)<\/b>Email to client for access Tues am, 12th Feb<\/p>

07\/02\/2019 16:19 (jan)<\/b>Booked for Friday, 8th Feb with keys<\/p>

08\/02\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39190","activity_ticket_id":"40524","ticket_reference":"HDT41605","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind Cleats","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/02\/19","activity_end":"2019-02-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48569","activity_notes":"All windows are to be fitted with Blind Cleats","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 10:38 (sandra)<\/b>Attended the only apartment in this building to find the keys don't fit the door locks,(possible that the tenant has changed the locks himself).<\/p>

13\/02\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39191","activity_ticket_id":"40525","ticket_reference":"HDT41606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind Cleats","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/19","activity_end":"2019-02-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48570","activity_notes":"All windows to be fitted with Blind Cleats","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2019 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39192","activity_ticket_id":"40526","ticket_reference":"HDT41607","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind Cleats","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/19","activity_end":"2019-02-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48571","activity_notes":"All windows to be fitted with Blind Cleats ","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39193","activity_ticket_id":"40527","ticket_reference":"HDT41608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind Cleats","ticket_address_1":"80 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/02\/19","activity_end":"2019-02-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48572","activity_notes":"Fit all windows with Blind Cleats ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2019 13:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39194","activity_ticket_id":"40516","ticket_reference":"HDT41597","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Rooftop noise","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/19","activity_end":"2019-02-07 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48573","activity_notes":"Can we have a call out asap as one of the residents has reported flapping around on the rooftop? Can you advise if someone can attend please?","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 09:49 (sandra)<\/b>Being actioned on 12th<\/p>

12\/02\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39195","activity_ticket_id":"40496","ticket_reference":"HDT41577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 1, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/19","activity_end":"2019-03-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48574","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39196","activity_ticket_id":"40499","ticket_reference":"HDT41580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 4, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/19","activity_end":"2019-03-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48575","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4 ","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39197","activity_ticket_id":"40499","ticket_reference":"HDT41580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 7TH MARCH","ticket_address_1":"Flat 4, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/19","activity_end":"2019-03-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48576","activity_notes":"Gas safety inspection dueLadies, please give me a date\/ time for Flat 1-4 ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39198","activity_ticket_id":"40515","ticket_reference":"HDT41596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door to be replaced","ticket_address_1":"39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/19","activity_end":"2019-02-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48577","activity_notes":"Please could you replace the door at the entrance to the main stairwell of the building with a current FD30 fire door.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 15:00 (sandra)<\/b>thursday at 8 am <\/p>

14\/02\/2019 14:09 (sandra)<\/b>door has been replaced. decorating required <\/p>

15\/02\/2019 13:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39199","activity_ticket_id":"39976","ticket_reference":"HDT41057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12587 - 15a Little Newport Street ","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/19","activity_end":"2019-02-07 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48578","activity_notes":"Cubicle tray repairs ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2018 15:40 (sandra)<\/b>ordered parts <\/p>

16\/01\/2019 12:09 (jan)<\/b>Email for access Monday am, 21st Jan<\/p>

17\/01\/2019 11:18 (jan)<\/b>Booked for Tuesday, 22nd Jan with keys<\/p>

22\/01\/2019 09:33 (sandra)<\/b>Disconnected power to shower and left ready for David to remove <\/p>

24\/01\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2019 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2019 08:41 (sandra)<\/b>AM - returned to site and reconnected power to shower <\/p>

06\/02\/2019 15:04 (sandra)<\/b>Disconnected power to shower A\/M<\/p>

07\/02\/2019 15:59 (sandra)<\/b>Cleared job and disposed of<\/p>

13\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39200","activity_ticket_id":"40528","ticket_reference":"HDT41609","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke and CO2 alarm test","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/19","activity_end":"2019-02-08 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48579","activity_notes":"smoke and CO2 alarm test","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39201","activity_ticket_id":"40529","ticket_reference":"HDT41610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Silence alarm","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/19","activity_end":"2019-02-08 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48580","activity_notes":"Please raise a work order for Reddan to silenced alarm system situated in the rear fire exit door.Alan, can you remove fuse from box. Please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39202","activity_ticket_id":"40530","ticket_reference":"HDT41611","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water or heating ","ticket_address_1":"Flat 5","ticket_address_2":"Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/19","activity_end":"2019-02-08 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48581","activity_notes":"no hot water or heating ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2019 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39203","activity_ticket_id":"40532","ticket_reference":"HDT41613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty dimmer ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/19","activity_end":"2019-02-08 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48582","activity_notes":"Please raise a work order for Reddan electrician to attend.Reddan, I've discussed with Alan and he will attend between 2 - 4pm today.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39204","activity_ticket_id":"40467","ticket_reference":"HDT41548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 2, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/19","activity_end":"2019-02-08 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48583","activity_notes":"Im having an issue with the dishwasher. Ive tried all programmes , but all cycles stop within 20mins of starting and produces a loud beeping noise.Ive replaced the salt and Ive checked the filters are not blocked too.Please raise a work order for Reddan tro attend to resolve issue with the dishwasherM HORRELL 05\/02\/2019 10:17 (jan)<\/b>Email to tenant for access Fri, 8th Feb between 10am and 2pm<\/p>

05\/02\/2019 11:40 (jan)<\/b>Booked for Friday, 8th Feb between 10am and 2pm with keys<\/p>

12\/02\/2019 09:36 (sandra)<\/b>heating element needs to be replaced. On order <\/p>

21\/02\/2019 13:01 (sandra)<\/b>new heating element ordered<\/p>

28\/02\/2019 08:36 (sandra)<\/b>part expected by the end of the week<\/p>

28\/02\/2019 10:20 (jan)<\/b>Email for access on Monday, 4th March between 10am and 2pm<\/p>

28\/02\/2019 10:48 (jan)<\/b>Booked for Monday, 4th March between 10am and 2pm with keys<\/p>

07\/03\/2019 09:13 (jan)<\/b>Email to tenant for access Friday, 8th March between 2 and 3pm<\/p>

07\/03\/2019 15:25 (sandra)<\/b>repairaid visited and replaced the heating element and then said the PCB needed replacing. Forwarded to wefix for second opinion<\/p>

07\/03\/2019 15:52 (jan)<\/b>Access with keys on Fri, 8th March<\/p>

11\/03\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39205","activity_ticket_id":"40101","ticket_reference":"HDT41182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/19","activity_end":"2019-02-08 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48584","activity_notes":"Please raise a work order for Reddan to attend to carry out inter tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

04\/01\/2019 11:34 (jan)<\/b>No new tenant booked in yet<\/p>

10\/01\/2019 10:46 (sandra)<\/b>extractor to be fitted <\/p>

10\/01\/2019 15:09 (sandra)<\/b>Worse flat EVER!!Flat in badly need of decoration. Extremely dirty and holes punched in wallsBathroom 1) Broken toilet seat 2) Overflowing toilet. New parts or adjustment?? 3) Pop up waste needs refixing on hand basin 4) Broken shower rail and shower head 5) Bath silicone needs redoing 6) Missing grout and dirty grout floor tiles 7) Shaver light not working 8) Broken threshold door bar 9) Missing rubber to door stop 10) Hairline cracks on hand basin 12) Light not working Hallway 1) Light not working 2) Large crack above door on wall Bedroom 1) Light not working 2) Window needs adjusting 3) Broken blindEnsuite 1) Towel rail pulled off the wall. 2 ) Very corroded towel rail element 3) Box surround needs replacing following a leak 4) Shower head needs repkacing 5) Mildew on silicone around shower tray 6) Extractor fan not working 7) Shaver light not working 8) Broken threshold door bar Kitchen\/lounge 1) Lights not working 2) Missing drawercompartment in freezer 3) Door fallen off washing machine 4) Extractor fan lights not working 5) Bottle rack next to oven is very rusty and unable to open fully 6) 4 x blinds. May need new. Unable to twist Venetian blinds but do go up and down 7) Missing valve head on radiator 8) Door unable to close shut Bedroom 2 1) Broken valve on radiator 2) Door unable to close shut 3) Door stop needed 4) Light needed 5) 2 x blinds but 1 x unable to twist. I think this is it but am sure to find more as we go on<\/p>

21\/01\/2019 12:35 (jan)<\/b>Email for access to flat 5 to re-fill heating system and test<\/p>

22\/01\/2019 13:35 (sandra)<\/b>washing machine brackets outstanding <\/p>

30\/01\/2019 14:22 (sandra)<\/b>freezer drawer, and integrated washing machine fittings on order <\/p>

30\/01\/2019 16:35 (sandra)<\/b>Adjusted all blind cords, fitted blind hooks to all windows, supplied and fitted freezer drawer and carried out a general clean.Appliance engineer will deal with integrated washing machine door.<\/p>

31\/01\/2019 09:20 (jan)<\/b>RA booked for Mon, 4th Feb between 12 and 4pm<\/p>

31\/01\/2019 12:15 (sandra)<\/b>Booked for Monday 4th with keys <\/p>

31\/01\/2019 12:15 (sandra)<\/b>12 - 4 pm <\/p>

05\/02\/2019 14:14 (sandra)<\/b>All jobs completed.RA have ordered a fixing kit for the appliance door to be fitted back on. Waiting on date to fit<\/p>

05\/02\/2019 15:29 (jan)<\/b>Email for access to fit the new Installation Kit for the integrated washing machine door on 8th Feb between 12 and 4pm<\/p>

05\/02\/2019 16:12 (jan)<\/b>Booked for Fri, 8th Feb between 12 and 4pm to fit the new Installation Kit that is required for the integrated washing machine door <\/p>

12\/02\/2019 15:05 (sandra)<\/b>mounting kit replaced <\/p>

12\/02\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39206","activity_ticket_id":"40533","ticket_reference":"HDT41614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock faulty","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/19","activity_end":"2019-02-08 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48585","activity_notes":"could we have someone attend to a lock urgently here please ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2019 13:31 (sandra)<\/b>faulty push bar. eased and adjusted and left working. need to return to look at replacing pushbar on tuesday <\/p>

12\/02\/2019 09:49 (sandra)<\/b>cylinder being replaced Tuesday 12th<\/p>

12\/02\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39207","activity_ticket_id":"40534","ticket_reference":"HDT41615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flat 3, 5 and 7","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/19","activity_end":"2019-02-08 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48586","activity_notes":"Boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39208","activity_ticket_id":"40533","ticket_reference":"HDT41614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock faulty","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/02\/19","activity_end":"2019-02-08 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48587","activity_notes":"could we have someone attend to a lock urgently here please ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2019 13:31 (sandra)<\/b>faulty push bar. eased and adjusted and left working. need to return to look at replacing pushbar on tuesday <\/p>

12\/02\/2019 09:49 (sandra)<\/b>cylinder being replaced Tuesday 12th<\/p>

12\/02\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39209","activity_ticket_id":"40543","ticket_reference":"HDT41624","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet seat broken ","ticket_address_1":"2nd Floor Ladies WC","ticket_address_2":"7a Langley Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/02\/19","activity_end":"2019-02-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48588","activity_notes":"The Toilet seat Lid has come apart from the seat, fixings look broken. Can this be put back together please.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39210","activity_ticket_id":"40490","ticket_reference":"HDT41571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, 8 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/19","activity_end":"2019-02-08 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48589","activity_notes":"Please raise a work order for Reddan to attend today to carry out inter tenancy checks, will confirm move in date as soon as possible.","activity_timesheet":"1","ticket_notes_combined":"

06\/02\/2019 10:35 (jan)<\/b>Booked for Thurs am, 7th Feb<\/p>

08\/02\/2019 12:00 (sandra)<\/b>List of recommended works to be carried out:-Bathroom1) Leak from skylight2) Someone has fitted a couple of strips to the shower base. Left hand side has lifted but both sides have unsightly gaps.3) Grey silicone has opened up on tiled plinth4) Towel rail needs venting and boiler needs to be re-pressurised5) Unsightly paint on pipes coming away from walls on towel rail and hole around one pipe.kitchen1) Oven door handle is loose2) Silicone around plinth needs re-doing3) Kitchen under cabinets are not dimming with the dimmer switch4) Missing covers over radiator bracketsLounge area1) One cord needs refixing R\/H window2) Middle window blind doesn't swivel and one acorn is upside down3) 2 x missing pipe clips on Radiators4) Draught excluder coming away from door5) Battery needs replacing on room thermostat.6) Unable to get heating up and running7) All 3 windows have issues with sash cords and unable to slide bottom window up. Unable to test external windows<\/p>

08\/02\/2019 16:01 (sandra)<\/b>bOOKED FOR mONDAY <\/p>

11\/02\/2019 10:48 (sandra)<\/b>undercounter lights are not dimmerable just an on\/offi switch <\/p>

11\/02\/2019 15:58 (sandra)<\/b>All jobs completed apart from skylight and a blocked gulley. Will gain access to roof tomorrow to carry out these works<\/p>

12\/02\/2019 09:50 (sandra)<\/b>iain returning 12th <\/p>

12\/02\/2019 09:51 (sandra)<\/b>Gained access to roof to unblock gulley and clean. Probable cause of leaking skylight<\/p>

12\/02\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39211","activity_ticket_id":"40545","ticket_reference":"HDT41626","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"brown gritty water coming from taps and toilet ","ticket_address_1":"22a College Parade ","ticket_address_2":"131 Salusbury Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/02\/19","activity_end":"2019-02-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48590","activity_notes":"There is now brown and gritty water coming out of all the taps and in the toilet with a clean flush.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 14:30 (jan)<\/b>Booked for Wed, 13th Feb around midday<\/p>

13\/02\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39212","activity_ticket_id":"40267","ticket_reference":"HDT41348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8th FEBRUARY","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/19","activity_end":"2019-02-11 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48591","activity_notes":"Please can we remove the beds today, and the table and book pictures.","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 15:11 (sandra)<\/b>Please note below for tomorrow when the IC'S are carried outor this flat the following definitely need to be addressed:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroom<\/p>

08\/02\/2019 12:02 (sandra)<\/b>Booked for today 8th <\/p>

11\/02\/2019 10:00 (sandra)<\/b>recommedations report sent over <\/p>

11\/02\/2019 10:01 (sandra)<\/b>Please can we remove the beds today, and the table and book pictures.Could we please have the cost for just removing the beds. Also:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroomAlso - the radiator thermostat in the bathroom seems to be brokenThe windows in the lounge cannot close - think they just need waxing\/oiling or however they are made easier to operateThe clean is booked for tomorrowTenant moves in 13th <\/p>

12\/02\/2019 15:43 (sandra)<\/b>1) HOB needs replacing 2) MISSING SECONDARY GLAZING ON KITCHEN WINDOW. Quote required to match all others. 3) CRACKED DOOR ON WASHING MACHINE. Am sure this can be replaced. See photos for info 4) MISSING RADIATOR THERMOSTATIC CONTROL VALVE 5) TIE HOOKS for windows. Leyland sold out and Travis waiting for new batchRoy has noticed the above. <\/p>

13\/02\/2019 11:09 (jan)<\/b>Email to client for access Thurs, 14th Feb<\/p>

13\/02\/2019 11:11 (jan)<\/b>Booked for Thurs, 14th Feb with keys to fit the radiator valve<\/p>

13\/02\/2019 11:17 (sandra)<\/b>A new door is on 128.00+VATLabour charge to replace the door is 60.00+VATPlease lest us know if you would like to go ahead.<\/p>

13\/02\/2019 11:18 (sandra)<\/b>repairaid have ordered the new door. <\/p>

14\/02\/2019 10:40 (sandra)<\/b>Supplied and fitted new thermostatic rad valve<\/p>

19\/02\/2019 09:25 (jan)<\/b>Email to client for access on Wed, 20th Feb between 10am and 2pm<\/p>

19\/02\/2019 09:38 (jan)<\/b>Booked for Wed, 20th Feb between 10am and 2pm with keys<\/p>

21\/02\/2019 10:29 (sandra)<\/b>cleats fitted to all windows<\/p>

22\/02\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 13:51 (sandra)<\/b>door to appliance fitted<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39213","activity_ticket_id":"40267","ticket_reference":"HDT41348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8th FEBRUARY","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/02\/19","activity_end":"2019-02-11 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48592","activity_notes":"Leak in corner of shower Also - the radiator thermostat in the bathroom seems to be brokenneeds to be done today ","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 15:11 (sandra)<\/b>Please note below for tomorrow when the IC'S are carried outor this flat the following definitely need to be addressed:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroom<\/p>

08\/02\/2019 12:02 (sandra)<\/b>Booked for today 8th <\/p>

11\/02\/2019 10:00 (sandra)<\/b>recommedations report sent over <\/p>

11\/02\/2019 10:01 (sandra)<\/b>Please can we remove the beds today, and the table and book pictures.Could we please have the cost for just removing the beds. Also:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroomAlso - the radiator thermostat in the bathroom seems to be brokenThe windows in the lounge cannot close - think they just need waxing\/oiling or however they are made easier to operateThe clean is booked for tomorrowTenant moves in 13th <\/p>

12\/02\/2019 15:43 (sandra)<\/b>1) HOB needs replacing 2) MISSING SECONDARY GLAZING ON KITCHEN WINDOW. Quote required to match all others. 3) CRACKED DOOR ON WASHING MACHINE. Am sure this can be replaced. See photos for info 4) MISSING RADIATOR THERMOSTATIC CONTROL VALVE 5) TIE HOOKS for windows. Leyland sold out and Travis waiting for new batchRoy has noticed the above. <\/p>

13\/02\/2019 11:09 (jan)<\/b>Email to client for access Thurs, 14th Feb<\/p>

13\/02\/2019 11:11 (jan)<\/b>Booked for Thurs, 14th Feb with keys to fit the radiator valve<\/p>

13\/02\/2019 11:17 (sandra)<\/b>A new door is on 128.00+VATLabour charge to replace the door is 60.00+VATPlease lest us know if you would like to go ahead.<\/p>

13\/02\/2019 11:18 (sandra)<\/b>repairaid have ordered the new door. <\/p>

14\/02\/2019 10:40 (sandra)<\/b>Supplied and fitted new thermostatic rad valve<\/p>

19\/02\/2019 09:25 (jan)<\/b>Email to client for access on Wed, 20th Feb between 10am and 2pm<\/p>

19\/02\/2019 09:38 (jan)<\/b>Booked for Wed, 20th Feb between 10am and 2pm with keys<\/p>

21\/02\/2019 10:29 (sandra)<\/b>cleats fitted to all windows<\/p>

22\/02\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 13:51 (sandra)<\/b>door to appliance fitted<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39214","activity_ticket_id":"40546","ticket_reference":"HDT41627","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replace blown lamps ","ticket_address_1":"Slingsby Place ","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/19","activity_end":"2019-02-11 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48593","activity_notes":"replace blown lamps in two fittings in managements office ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39215","activity_ticket_id":"40547","ticket_reference":"HDT41628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/19","activity_end":"2019-02-11 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48594","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39216","activity_ticket_id":"40548","ticket_reference":"HDT41629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water\/heating","ticket_address_1":"Flat 9","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/19","activity_end":"2019-02-11 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48595","activity_notes":" no hot water heating","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39217","activity_ticket_id":"40549","ticket_reference":"HDT41630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler needs to be checked and radiators may need to be bled ","ticket_address_1":"Flat 9","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/19","activity_end":"2019-02-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48596","activity_notes":"follow up from HDT41629 control panel not working ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2019 10:17 (jan)<\/b>Email to client for access tomorrow, 13th Feb<\/p>

12\/02\/2019 11:53 (jan)<\/b>Booked for Wednesday, 13th Feb between 8 and 10am with keys<\/p>

14\/02\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2019 10:49 (sandra)<\/b>asked to look at radiator but RS had previously looked at this one.<\/p>

14\/02\/2019 10:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39218","activity_ticket_id":"40550","ticket_reference":"HDT41631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - alarm sounding ","ticket_address_1":"52-28 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/19","activity_end":"2019-02-11 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48597","activity_notes":"alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2019 10:49 (sandra)<\/b>52-58 Shsftsbury Avenue Alarm sounding rear fire escape.Shaun wanted photo of location which I have sent to him Removed fuse and removed batteries to stop alarm sounding. Also removed fuse from another door as requested by Lillian <\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39219","activity_ticket_id":"40267","ticket_reference":"HDT41348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8th FEBRUARY","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/19","activity_end":"2019-02-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48598","activity_notes":"Please raise a work order for Reddan to carry out the inter tenancy checks on the 8th of Feb.Please take pictures of any works reported before and after completion.","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 15:11 (sandra)<\/b>Please note below for tomorrow when the IC'S are carried outor this flat the following definitely need to be addressed:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroom<\/p>

08\/02\/2019 12:02 (sandra)<\/b>Booked for today 8th <\/p>

11\/02\/2019 10:00 (sandra)<\/b>recommedations report sent over <\/p>

11\/02\/2019 10:01 (sandra)<\/b>Please can we remove the beds today, and the table and book pictures.Could we please have the cost for just removing the beds. Also:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroomAlso - the radiator thermostat in the bathroom seems to be brokenThe windows in the lounge cannot close - think they just need waxing\/oiling or however they are made easier to operateThe clean is booked for tomorrowTenant moves in 13th <\/p>

12\/02\/2019 15:43 (sandra)<\/b>1) HOB needs replacing 2) MISSING SECONDARY GLAZING ON KITCHEN WINDOW. Quote required to match all others. 3) CRACKED DOOR ON WASHING MACHINE. Am sure this can be replaced. See photos for info 4) MISSING RADIATOR THERMOSTATIC CONTROL VALVE 5) TIE HOOKS for windows. Leyland sold out and Travis waiting for new batchRoy has noticed the above. <\/p>

13\/02\/2019 11:09 (jan)<\/b>Email to client for access Thurs, 14th Feb<\/p>

13\/02\/2019 11:11 (jan)<\/b>Booked for Thurs, 14th Feb with keys to fit the radiator valve<\/p>

13\/02\/2019 11:17 (sandra)<\/b>A new door is on 128.00+VATLabour charge to replace the door is 60.00+VATPlease lest us know if you would like to go ahead.<\/p>

13\/02\/2019 11:18 (sandra)<\/b>repairaid have ordered the new door. <\/p>

14\/02\/2019 10:40 (sandra)<\/b>Supplied and fitted new thermostatic rad valve<\/p>

19\/02\/2019 09:25 (jan)<\/b>Email to client for access on Wed, 20th Feb between 10am and 2pm<\/p>

19\/02\/2019 09:38 (jan)<\/b>Booked for Wed, 20th Feb between 10am and 2pm with keys<\/p>

21\/02\/2019 10:29 (sandra)<\/b>cleats fitted to all windows<\/p>

22\/02\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 13:51 (sandra)<\/b>door to appliance fitted<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39220","activity_ticket_id":"40551","ticket_reference":"HDT41632","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Flooring is bowing ","ticket_address_1":"common parts ","ticket_address_2":"Wellington Court, 6-8 Shelton Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/02\/19","activity_end":"2019-02-11 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48599","activity_notes":"carpeted area in the common parts is sinking in part.can you check and see if a piece of ply can be put in there to make good.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 09:50 (sandra)<\/b>Booked for 12th <\/p>

12\/02\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39221","activity_ticket_id":"40267","ticket_reference":"HDT41348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8th FEBRUARY","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/02\/19","activity_end":"2019-02-11 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48600","activity_notes":"TOUCH UP REQUIRED. CLEAN IS TAKING PLACE ON 12TH TENANT MOVES IN ON 13TH","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 15:11 (sandra)<\/b>Please note below for tomorrow when the IC'S are carried outor this flat the following definitely need to be addressed:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroom<\/p>

08\/02\/2019 12:02 (sandra)<\/b>Booked for today 8th <\/p>

11\/02\/2019 10:00 (sandra)<\/b>recommedations report sent over <\/p>

11\/02\/2019 10:01 (sandra)<\/b>Please can we remove the beds today, and the table and book pictures.Could we please have the cost for just removing the beds. Also:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroomAlso - the radiator thermostat in the bathroom seems to be brokenThe windows in the lounge cannot close - think they just need waxing\/oiling or however they are made easier to operateThe clean is booked for tomorrowTenant moves in 13th <\/p>

12\/02\/2019 15:43 (sandra)<\/b>1) HOB needs replacing 2) MISSING SECONDARY GLAZING ON KITCHEN WINDOW. Quote required to match all others. 3) CRACKED DOOR ON WASHING MACHINE. Am sure this can be replaced. See photos for info 4) MISSING RADIATOR THERMOSTATIC CONTROL VALVE 5) TIE HOOKS for windows. Leyland sold out and Travis waiting for new batchRoy has noticed the above. <\/p>

13\/02\/2019 11:09 (jan)<\/b>Email to client for access Thurs, 14th Feb<\/p>

13\/02\/2019 11:11 (jan)<\/b>Booked for Thurs, 14th Feb with keys to fit the radiator valve<\/p>

13\/02\/2019 11:17 (sandra)<\/b>A new door is on 128.00+VATLabour charge to replace the door is 60.00+VATPlease lest us know if you would like to go ahead.<\/p>

13\/02\/2019 11:18 (sandra)<\/b>repairaid have ordered the new door. <\/p>

14\/02\/2019 10:40 (sandra)<\/b>Supplied and fitted new thermostatic rad valve<\/p>

19\/02\/2019 09:25 (jan)<\/b>Email to client for access on Wed, 20th Feb between 10am and 2pm<\/p>

19\/02\/2019 09:38 (jan)<\/b>Booked for Wed, 20th Feb between 10am and 2pm with keys<\/p>

21\/02\/2019 10:29 (sandra)<\/b>cleats fitted to all windows<\/p>

22\/02\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 13:51 (sandra)<\/b>door to appliance fitted<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39222","activity_ticket_id":"40552","ticket_reference":"HDT41633","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Moss removal and anti moss spray applied ","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"19\/02\/19","activity_end":"2019-02-19 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48601","activity_notes":"Can the moss along here be removed and the wall treated with some kind of anti moss spray? If you can arrange access via the tenants onshehbaz_fahim@hotmail.com","activity_timesheet":"1","ticket_notes_combined":"

12\/02\/2019 10:36 (jan)<\/b>Email to tenant for access on Tues, 19th Feb<\/p>

13\/02\/2019 11:38 (jan)<\/b>Email for access Tues, 19th Feb<\/p>

13\/02\/2019 14:55 (jan)<\/b>Booked for Tuesday, 19th February with keys<\/p>

19\/02\/2019 12:13 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39223","activity_ticket_id":"40553","ticket_reference":"HDT41634","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electronic ignition ","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/19","activity_end":"2019-02-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48602","activity_notes":"electronic ignition on the gas hob is not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2019 10:45 (jan)<\/b>Email to client for access this afternoon<\/p>

14\/02\/2019 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39224","activity_ticket_id":"40554","ticket_reference":"HDT41635","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"toilets blocked 4th floor","ticket_address_1":"Slingsby Place ","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/02\/19","activity_end":"2019-02-11 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48603","activity_notes":"all toilets on 4th floor are blocked ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2019 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39225","activity_ticket_id":"40555","ticket_reference":"HDT41636","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replace bulbs","ticket_address_1":"Flat 16","ticket_address_2":"27 Slinsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/19","activity_end":"2019-02-11 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48604","activity_notes":"also at the same time please could you replace the light bulbs which have gone out, in a warm light rather than a bright.","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2019 12:14 (sandra)<\/b>BOOKED WITH KEYS FOR TUESDAY <\/p>

12\/02\/2019 11:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39226","activity_ticket_id":"40556","ticket_reference":"HDT41637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked gutter","ticket_address_1":"140 Victoria Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"14\/02\/19","activity_end":"2019-02-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48605","activity_notes":"blocked gutter ","activity_timesheet":"1","ticket_notes_combined":"

12\/02\/2019 09:48 (sandra)<\/b>Booked for 14th <\/p>

14\/02\/2019 12:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39227","activity_ticket_id":"40556","ticket_reference":"HDT41637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked gutter","ticket_address_1":"140 Victoria Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/19","activity_end":"2019-02-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48606","activity_notes":"blocked gutter pick up keys if required from Dutch and Dutch 174 West End Lane NW6 1SW ","activity_timesheet":"1","ticket_notes_combined":"

12\/02\/2019 09:48 (sandra)<\/b>Booked for 14th <\/p>

14\/02\/2019 12:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39228","activity_ticket_id":"40292","ticket_reference":"HDT41373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 62A Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/02\/19","activity_end":"2019-02-13 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48607","activity_notes":"62A.1. the dishwasher is out of order, the program only goes half way and then stops, the water is cold 2. the radiator in one of the bedrooms is not heating at all.Please let me know if someone could come to check on these, I am at home after 5 pm every day.Please liase with Helena Ryparova. helenaryparova@googlemail.comPhone number is 07506 258419.","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2019 10:02 (jan)<\/b>Email for access on Friday, 25th Jan between 10am and 2pm<\/p>

24\/01\/2019 10:39 (jan)<\/b>Email for access this afternoon between 2 and 4pm<\/p>

24\/01\/2019 11:54 (jan)<\/b>Email to tenant for access on Wed, 30th Jan between 2 and 4pm<\/p>

24\/01\/2019 11:58 (jan)<\/b>Booked for Wednesday, 30th Jan between 2 and 4pm. Access will be provided<\/p>

25\/01\/2019 10:10 (jan)<\/b>Email to RA to book in on Wed, 30th Jan between 2 and 4pm<\/p>

25\/01\/2019 11:07 (jan)<\/b>RA booked for Wed, 30th Jan between 2 and 6pm. Access will be provided<\/p>

30\/01\/2019 16:09 (sandra)<\/b>repaired radiator valve and left working <\/p>

31\/01\/2019 12:36 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2019 12:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2019 12:24 (sandra)<\/b>faulty heater needs to be replaced <\/p>

11\/02\/2019 12:28 (sandra)<\/b>booked for Wednesday 12 -6 and awaiting confirmation that tenant will be at home <\/p>

14\/02\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39229","activity_ticket_id":"40557","ticket_reference":"HDT41638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"H&S","ticket_address_1":"15-16 Gerard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/19","activity_end":"2019-02-11 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48608","activity_notes":"Please could you post a fire action notice alongside the 2nd floor call point. Also any existing fire action notices on site should be marked up clearly with the assembly point.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39230","activity_ticket_id":"40473","ticket_reference":"HDT41554","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12627 - Key Deposit Safe ","ticket_address_1":"Key Deposit Safe ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/19","activity_end":"2019-02-11 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48609","activity_notes":"Supply only key deposit safe To supply only 1No Cygnus Key Deposit Safe, electronic locking to hold 144 keys.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2019 11:03 (sandra)<\/b>key ordered by JH. needs to be delivered when it arrives <\/p>

11\/02\/2019 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39231","activity_ticket_id":"40559","ticket_reference":"HDT41640","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and temperature checks - 28TH FEBRUARY","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/19","activity_end":"2019-02-28 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48610","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:36 (jan)<\/b>Email to tenant for access on 28th Feb<\/p>

15\/02\/2019 10:38 (jan)<\/b>Booked for 28th Feb between 8.30 and 9.30am, tenant will provide access<\/p>

01\/03\/2019 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39232","activity_ticket_id":"40560","ticket_reference":"HDT41641","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"gas cert and temperature checks - FEBRUARY 28th","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/19","activity_end":"2019-02-28 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48611","activity_notes":"Gas Cert","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:39 (jan)<\/b>Email to tenants for access on Thurs, 28th Feb<\/p>

14\/02\/2019 14:20 (jan)<\/b>Booked for 28th Feb with keys. Tenant requested that we don't double lock the door, just close the door on the way out.<\/p>

01\/03\/2019 12:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39233","activity_ticket_id":"40561","ticket_reference":"HDT41642","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"gas cert and temperature checks - FEBRUARY 28th","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/19","activity_end":"2019-02-28 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48612","activity_notes":"gas Safety Cert ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:40 (jan)<\/b>Vacant flat. Booked for Thurs, 28th Feb<\/p>

01\/03\/2019 12:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39234","activity_ticket_id":"40562","ticket_reference":"HDT41643","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"gas cert and temperature checks - FEBRUARY 28th","ticket_address_1":"Flat 5","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/19","activity_end":"2019-02-28 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48613","activity_notes":"Gas Safety Test ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:43 (jan)<\/b>Email for access on Thurs, 28th Feb<\/p>

15\/02\/2019 09:56 (jan)<\/b>Booked for 28th Feb with keys<\/p>

01\/03\/2019 12:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39235","activity_ticket_id":"40563","ticket_reference":"HDT41644","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"gas cert and temperature checks - FEBRUARY 28th","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/19","activity_end":"2019-02-28 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48614","activity_notes":"Gas Safety Checks","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:43 (jan)<\/b>Email to tenant for access on Thurs, 28th Feb<\/p>

14\/02\/2019 14:26 (jan)<\/b>Booked for 28th Feb with keys<\/p>

01\/03\/2019 12:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39236","activity_ticket_id":"40564","ticket_reference":"HDT41645","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/19","activity_end":"2019-02-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48615","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2019 09:58 (jan)<\/b>Email for access Thursday, 14th Feb<\/p>

12\/02\/2019 10:22 (jan)<\/b>Booked for Thurs, 14th Feb between 8 and 10am with keys<\/p>

12\/02\/2019 10:38 (jan)<\/b>Rescheduled for between 9 and 11am on Thurs, 14th Feb<\/p>

14\/02\/2019 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39237","activity_ticket_id":"40565","ticket_reference":"HDT41646","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"test smoke alarms","ticket_address_1":"Flat 3","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/19","activity_end":"2019-02-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48616","activity_notes":"test smoke alarmsattend on the 13th ","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39238","activity_ticket_id":"40567","ticket_reference":"HDT41648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remedial works ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"11\/02\/19","activity_end":"2019-02-11 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48617","activity_notes":"remedial works Carry out recommended works as described in last landlord EICR supplied by ReddenDB Schedule not presentDB Missing blank coversharmonisation label absent ","activity_timesheet":null,"ticket_notes_combined":"

18\/02\/2019 08:45 (sandra)<\/b>Booked 20th<\/p>

27\/02\/2019 10:36 (sandra)<\/b>Booked for 1st March <\/p>

01\/03\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39239","activity_ticket_id":"40568","ticket_reference":"HDT41649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light and boiler handle","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/19","activity_end":"2019-02-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48618","activity_notes":"11\/02\/2019 14:31 Jai.Tree: Flat 1. Call from tenant 07771139293The light in bathroom isn't working. Bulb has been changed and still not workingHandle has snapped off of boiler so is unable to change heating","activity_timesheet":"1","ticket_notes_combined":"

12\/02\/2019 10:12 (jan)<\/b>Email to tenant for access tomorrow, 13th Feb<\/p>

12\/02\/2019 11:58 (jan)<\/b>Booked for Wed pm, 13th Feb with keys<\/p>

13\/02\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39240","activity_ticket_id":"40569","ticket_reference":"HDT41650","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washer\/dryer is not drying ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4LL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/02\/19","activity_end":"2019-02-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48619","activity_notes":"The other reason Im writing you is regarding the washing machine. I have been having problems with it for a while now. The machine doesnt dry the clothes at all and I need to take them out of the machine soaking wet despite running through the drying program numerous times. Would it be possible that someone could come to have a look at it?Please give me a ring if you would like discuss 07469855096.","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2019 16:29 (sandra)<\/b>We can send an engineer on Thursday , 14\/02 between 10 and 2 pm Please email us back to confirm.<\/p>

12\/02\/2019 09:09 (sandra)<\/b>booked for 14\/2<\/p>

12\/02\/2019 11:27 (jan)<\/b>Confirmed with keys on 14th Feb<\/p>

14\/02\/2019 14:38 (sandra)<\/b>drum has come off its fixings and the washer\/dryer needs to be replaced. quote to follow <\/p>

14\/02\/2019 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39241","activity_ticket_id":"40570","ticket_reference":"HDT41651","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked toilet ","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/02\/19","activity_end":"2019-02-11 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48620","activity_notes":"blocked toilet ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2019 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39242","activity_ticket_id":"40571","ticket_reference":"HDT41652","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drains and gutters","ticket_address_1":"11 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/02\/19","activity_end":"2019-02-14 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48621","activity_notes":"HiCan you advise if you have attended at all to clean\/clear the drains and gutters including the roof at both ends and the flat roof above flat 1 that often puddles? This is overdue, could we have someone attend please?","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2019 11:55 (jan)<\/b>Email for access Thurs, 14th Feb<\/p>

14\/02\/2019 16:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39243","activity_ticket_id":"40572","ticket_reference":"HDT41653","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12700 - Flat 3, 8 New Row ","ticket_address_1":"Flat 3, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/19","activity_end":"2019-02-11 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48622","activity_notes":"To disconnect and remove existing and supply and install new Neff ceramic black hob, commission on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 15:13 (sandra)<\/b>TO BE BOOKED ININ STOCK AT CC<\/p>

25\/02\/2019 09:47 (jan)<\/b>Email to client for access this afternoon<\/p>

25\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39244","activity_ticket_id":"40573","ticket_reference":"HDT41654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/19","activity_end":"2019-03-14 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48623","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 13:00 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 11:30 (jane)<\/b>PAT report complete and report sent to client <\/p>

15\/03\/2019 08:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39245","activity_ticket_id":"40573","ticket_reference":"HDT41654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48624","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 13:00 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 11:30 (jane)<\/b>PAT report complete and report sent to client <\/p>

15\/03\/2019 08:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39246","activity_ticket_id":"40574","ticket_reference":"HDT41655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/19","activity_end":"2019-03-14 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48625","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 13:01 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 09:47 (jane)<\/b>PAT test complete and certificate sent to client <\/p>

15\/03\/2019 08:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39247","activity_ticket_id":"40574","ticket_reference":"HDT41655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48626","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 13:01 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 09:47 (jane)<\/b>PAT test complete and certificate sent to client <\/p>

15\/03\/2019 08:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39248","activity_ticket_id":"40575","ticket_reference":"HDT41656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/19","activity_end":"2019-03-15 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48627","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 12:57 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39249","activity_ticket_id":"40575","ticket_reference":"HDT41656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48628","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:57 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39250","activity_ticket_id":"40576","ticket_reference":"HDT41657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/19","activity_end":"2019-03-15 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48629","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 12:57 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39251","activity_ticket_id":"40576","ticket_reference":"HDT41657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48630","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 12:57 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39252","activity_ticket_id":"40577","ticket_reference":"HDT41658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/19","activity_end":"2019-03-15 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48631","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 12:57 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39253","activity_ticket_id":"40577","ticket_reference":"HDT41658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48632","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:57 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39254","activity_ticket_id":"40551","ticket_reference":"HDT41632","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Flooring is bowing ","ticket_address_1":"common parts ","ticket_address_2":"Wellington Court, 6-8 Shelton Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/02\/19","activity_end":"2019-02-11 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48633","activity_notes":"carpeted area in the common parts is sinking in part.can you check and see if a piece of ply can be put in there to make good.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 09:50 (sandra)<\/b>Booked for 12th <\/p>

12\/02\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39255","activity_ticket_id":"40578","ticket_reference":"HDT41659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test before 29th March","ticket_address_1":"Flat 2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/19","activity_end":"2019-03-14 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48634","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 12:58 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 13:52 (jane)<\/b>No appliances to be tested on site<\/p>

15\/03\/2019 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39256","activity_ticket_id":"40578","ticket_reference":"HDT41659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test before 29th March","ticket_address_1":"Flat 2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48635","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:58 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 13:52 (jane)<\/b>No appliances to be tested on site<\/p>

15\/03\/2019 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39257","activity_ticket_id":"40579","ticket_reference":"HDT41660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/03\/19","activity_end":"2019-03-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48636","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 12:56 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

15\/03\/2019 14:45 (jan)<\/b>The tenant refused us entry on the basis that she didn't know we were attending. Email to client to reschedule for next Thurs, 21st March<\/p>

15\/03\/2019 14:50 (jane)<\/b>Tenant wouldn't allow access, have requested an appointment for Thursday 21st March<\/p>

20\/03\/2019 12:15 (jan)<\/b>Booked for Thurs, 21st March<\/p>

21\/03\/2019 14:05 (jan)<\/b>Tenant wouldn't allow access again. Rescheduled for Fri, 22nd March at 8am<\/p>

25\/03\/2019 10:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39258","activity_ticket_id":"40579","ticket_reference":"HDT41660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/19","activity_end":"2019-03-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48637","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 12:56 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

15\/03\/2019 14:45 (jan)<\/b>The tenant refused us entry on the basis that she didn't know we were attending. Email to client to reschedule for next Thurs, 21st March<\/p>

15\/03\/2019 14:50 (jane)<\/b>Tenant wouldn't allow access, have requested an appointment for Thursday 21st March<\/p>

20\/03\/2019 12:15 (jan)<\/b>Booked for Thurs, 21st March<\/p>

21\/03\/2019 14:05 (jan)<\/b>Tenant wouldn't allow access again. Rescheduled for Fri, 22nd March at 8am<\/p>

25\/03\/2019 10:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39259","activity_ticket_id":"40580","ticket_reference":"HDT41661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/19","activity_end":"2019-03-15 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48638","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:56 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39260","activity_ticket_id":"40580","ticket_reference":"HDT41661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48639","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:56 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39261","activity_ticket_id":"40581","ticket_reference":"HDT41662","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/19","activity_end":"2019-03-14 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48640","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 12:59 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 11:12 (jane)<\/b>PAT complete and report sent to client <\/p>

15\/03\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39262","activity_ticket_id":"40581","ticket_reference":"HDT41662","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48641","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:59 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 11:12 (jane)<\/b>PAT complete and report sent to client <\/p>

15\/03\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39263","activity_ticket_id":"40582","ticket_reference":"HDT41663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/19","activity_end":"2019-03-14 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48642","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 12:58 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 10:49 (jane)<\/b>PAT completed and report sent <\/p>

15\/03\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39264","activity_ticket_id":"40582","ticket_reference":"HDT41663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48643","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:58 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 10:49 (jane)<\/b>PAT completed and report sent <\/p>

15\/03\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39265","activity_ticket_id":"40583","ticket_reference":"HDT41664","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/19","activity_end":"2019-03-14 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48644","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 12:58 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 10:51 (jane)<\/b>PAT complete and report sent to client <\/p>

15\/03\/2019 08:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39266","activity_ticket_id":"40583","ticket_reference":"HDT41664","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48645","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:58 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 10:51 (jane)<\/b>PAT complete and report sent to client <\/p>

15\/03\/2019 08:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39267","activity_ticket_id":"40584","ticket_reference":"HDT41665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/19","activity_end":"2019-03-14 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48646","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 12:58 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 11:21 (jane)<\/b>PAT test complete and report sent to client <\/p>

15\/03\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39268","activity_ticket_id":"40584","ticket_reference":"HDT41665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48647","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:58 (jan)<\/b>Provisionally booked for Thursday, 14th March<\/p>

14\/03\/2019 11:21 (jane)<\/b>PAT test complete and report sent to client <\/p>

15\/03\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39269","activity_ticket_id":"40585","ticket_reference":"HDT41666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48648","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 12:56 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39270","activity_ticket_id":"40585","ticket_reference":"HDT41666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48649","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 12:56 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39271","activity_ticket_id":"40586","ticket_reference":"HDT41667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/19","activity_end":"2019-03-15 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48650","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:55 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39272","activity_ticket_id":"40586","ticket_reference":"HDT41667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 29th March","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48651","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 12:55 (jan)<\/b>Provisionally booked for Friday, 15th March<\/p>

18\/03\/2019 09:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39273","activity_ticket_id":"40566","ticket_reference":"HDT41647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12699 - Liquoreette , 6 Rathbone Place , London, WC2 ","ticket_address_1":"Liquoreette, 6 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/19","activity_end":"2019-07-25 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48652","activity_notes":"Gutter clearance","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 16:46 (sandra)<\/b>emailed to book in for Wednesday 15th<\/p>

31\/05\/2019 10:41 (sandra)<\/b>RAMS to be sent over <\/p>

10\/06\/2019 12:43 (sandra)<\/b>RAMS SENT OVER <\/p>

18\/06\/2019 14:50 (jane)<\/b>RAMs have been approved Insurances sent and notification of works form duly completed Scheduling a date <\/p>

25\/07\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39274","activity_ticket_id":"40566","ticket_reference":"HDT41647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12699 - Liquoreette , 6 Rathbone Place , London, WC2 ","ticket_address_1":"Liquoreette, 6 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48653","activity_notes":"Gutter clearance","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 16:46 (sandra)<\/b>emailed to book in for Wednesday 15th<\/p>

31\/05\/2019 10:41 (sandra)<\/b>RAMS to be sent over <\/p>

10\/06\/2019 12:43 (sandra)<\/b>RAMS SENT OVER <\/p>

18\/06\/2019 14:50 (jane)<\/b>RAMs have been approved Insurances sent and notification of works form duly completed Scheduling a date <\/p>

25\/07\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39275","activity_ticket_id":"40587","ticket_reference":"HDT41668","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"extra help to remove planters","ticket_address_1":"TNC","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/02\/19","activity_end":"2019-02-11 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48654","activity_notes":"to remove planters ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39276","activity_ticket_id":"40587","ticket_reference":"HDT41668","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"extra help to remove planters","ticket_address_1":"TNC","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48655","activity_notes":"to remove planters ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39277","activity_ticket_id":"40587","ticket_reference":"HDT41668","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"extra help to remove planters","ticket_address_1":"TNC","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/19","activity_end":"2019-02-11 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48656","activity_notes":"to remove planters ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39278","activity_ticket_id":"40588","ticket_reference":"HDT41669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking toilet ","ticket_address_1":"15a Little Newport ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/02\/19","activity_end":"2019-02-12 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48657","activity_notes":"leaking toilet ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39279","activity_ticket_id":"40589","ticket_reference":"HDT41670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock and door repair","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/02\/19","activity_end":"2019-02-12 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48658","activity_notes":"Please raise a work order for Reddan to check \/ repair the door on the 3rd floor.Reddan, the door on the 3rd floor to the Flats is faulty. Tenant reported it does not stay locked.Please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39280","activity_ticket_id":"40590","ticket_reference":"HDT41671","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12698 - The Ink Factory, 49 Neal Street, London, WC2","ticket_address_1":"The Ink Factory","ticket_address_2":"49 Neal Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/02\/19","activity_end":"2019-02-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48659","activity_notes":"To carry out preparation works to all windows externally and internally, apply undercoat and 2No top coats on completion ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 10:50 (jan)<\/b>Email for access on Thurs, 21st Feb<\/p>

13\/02\/2019 11:31 (jan)<\/b>Email to client for access Thurs, 21st Feb<\/p>

15\/02\/2019 10:09 (jan)<\/b>Email for access Tues, 26th Feb for window works<\/p>

26\/02\/2019 14:08 (jan)<\/b>Window work booked for Thurs, 28th Feb<\/p>

19\/03\/2019 16:32 (jane)<\/b>Client asked us to revisit quotation, as further works are required, the window cill has been replaced as to Item (2) of the quotation <\/p>

19\/03\/2019 16:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39281","activity_ticket_id":"40590","ticket_reference":"HDT41671","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12698 - The Ink Factory, 49 Neal Street, London, WC2","ticket_address_1":"The Ink Factory","ticket_address_2":"49 Neal Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48660","activity_notes":"To carry out preparation works to all windows externally and internally, apply undercoat and 2No top coats on completion ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 10:50 (jan)<\/b>Email for access on Thurs, 21st Feb<\/p>

13\/02\/2019 11:31 (jan)<\/b>Email to client for access Thurs, 21st Feb<\/p>

15\/02\/2019 10:09 (jan)<\/b>Email for access Tues, 26th Feb for window works<\/p>

26\/02\/2019 14:08 (jan)<\/b>Window work booked for Thurs, 28th Feb<\/p>

19\/03\/2019 16:32 (jane)<\/b>Client asked us to revisit quotation, as further works are required, the window cill has been replaced as to Item (2) of the quotation <\/p>

19\/03\/2019 16:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39282","activity_ticket_id":"40591","ticket_reference":"HDT41672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 1, 43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/02\/19","activity_end":"2019-02-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48661","activity_notes":"Can you please arrange for a washing machine engineer to visit the above apartment. The washing machine is not working. We have cleared the filter but still no water is going into the machine. Pics attached of make and model.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 14:05 (jan)<\/b>Email for access on Fri, 15th Feb between 8am and 12pm<\/p>

12\/02\/2019 14:56 (jan)<\/b>Booked for Friday, 15th Feb between 9am and 12pm with keys<\/p>

15\/02\/2019 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39283","activity_ticket_id":"40593","ticket_reference":"HDT41674","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet not flushing properly","ticket_address_1":"Riverside Europe LLP,","ticket_address_2":"17 Slingsby Place (5th floor ladies toilet)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/02\/19","activity_end":"2019-02-12 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48662","activity_notes":"After a few weeks, our toilet is still no flushing well. So I dont think the recent replacement fixed the problem. Reddans , please can we get a new flush. Danny replaced it but it is still not working. ( only working on several Flushes ) ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39284","activity_ticket_id":"40592","ticket_reference":"HDT41673","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12696 - 58\/60 Shaftesbury Avenue ","ticket_address_1":"58\/60 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/19","activity_end":"2019-02-12 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48663","activity_notes":"To supply and install 2No Redlam security door panic bolts to fire escape doors as directed with associated coded padlock ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 14:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39285","activity_ticket_id":"40594","ticket_reference":"HDT41675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Paint window frames","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/02\/19","activity_end":"2019-02-12 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48664","activity_notes":"As discussed with Dean,please attend to touch around the window frames following the removal of secondary glazing for window clean.Please note clean is booked in for 15th Feb.","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2019 09:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39286","activity_ticket_id":"40595","ticket_reference":"HDT41676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12695 - 36\/40 Rupert Street ","ticket_address_1":"36\/40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/19","activity_end":"2019-02-12 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48665","activity_notes":"To supply and install 2No Redlam security door panic bolts to fire escape doors as directed with associated coded padlock ","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2019 14:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39287","activity_ticket_id":"40596","ticket_reference":"HDT41677","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door lock","ticket_address_1":"17 Slingsby Place (6th floor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/02\/19","activity_end":"2019-02-12 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48666","activity_notes":"Please arrange for an engineer to attend to 17 Slingsby Place, 6th Floor and change the door lock. ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 16:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39288","activity_ticket_id":"40597","ticket_reference":"HDT41678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 3.2, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/02\/19","activity_end":"2019-02-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48667","activity_notes":"Please attend 4A Rupert Court, Flat 2 after the tenant reported that the dishwasher in the flat is showing the error code E:09 ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 15:45 (jan)<\/b>Email to client for access on Fri, 15th Feb between 12 and 4pm<\/p>

12\/02\/2019 15:54 (jan)<\/b>Booked for Fri, 15th Feb between 12 and 4pm. Access will be provided<\/p>

20\/02\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39289","activity_ticket_id":"40599","ticket_reference":"HDT41680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer Dryer","ticket_address_1":"Flat 3, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/02\/19","activity_end":"2019-02-15 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48668","activity_notes":"Could redden please attend to check this machine that they installed as there is an intermittant leak into flat 2 downstairs?Salome flat 307793739081salome@sylondon.uk ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 12:44 (jan)<\/b>Tenant confirmed access with keys today<\/p>

18\/02\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 10:52 (sandra)<\/b>Plinth removed and absolutely no evidence of any leak. Ran washing machine and pumped out water to test and no leak above floor level. The pipes run inside a cupboard into a 4 inch pipe and again no evidence of water leaking above floor level. WE NEED ACCESS INTO FLAT 2 TO CARRY OUT TEST BUT I SUSPECT THE BATH\/SHOWER IS LEAKING WHEN USED.Silicone behind taps and shower screen. Also small leak inside cupboard from the roof<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39290","activity_ticket_id":"40535","ticket_reference":"HDT41616","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"H&S works","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/19","activity_end":"2019-02-13 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48669","activity_notes":"Repair the fire door (smoke seal) to the cleaner's cupboard at the entrance to 27 Slingsby Place (Block 10).","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39291","activity_ticket_id":"40536","ticket_reference":"HDT41617","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"H&S","ticket_address_1":"15-17 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/19","activity_end":"2019-02-13 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48670","activity_notes":"Repair the fire door on the first floor, where the glazing has been damaged.","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2019 13:44 (jane)<\/b>Have emailed client asking when it will be possible to attend site, awaiting a reply <\/p>

25\/02\/2019 10:06 (sandra)<\/b>(Placed On Hold) waiting for access<\/p>

25\/04\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39292","activity_ticket_id":"40540","ticket_reference":"HDT41621","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"H&S works ","ticket_address_1":"11 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/19","activity_end":"2019-02-13 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48671","activity_notes":"Repair the missing intumescent seal in the ground floor (RH) riser door on ground floor leading to the basement.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39293","activity_ticket_id":"40537","ticket_reference":"HDT41618","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"H&S works ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/19","activity_end":"2019-02-13 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48672","activity_notes":"Repair the fire door on the third-floor tenant area. The mag lock was missing, and the door was not secure.","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2019 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39294","activity_ticket_id":"40538","ticket_reference":"HDT41619","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"H&S works ","ticket_address_1":"2-10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/19","activity_end":"2019-02-13 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48673","activity_notes":"Repair the fire doors at entrance to refuse cupboard and doors in the corridor.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 16:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39295","activity_ticket_id":"40353","ticket_reference":"HDT41434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12669 - Flat 3, 13 Goodwins Court ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/19","activity_end":"2019-02-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48674","activity_notes":"Following inspection of cooker hood by appliance engineer found motor to be faulty.To strip down and replace with new motor to match, commission on completion and leave in full working order","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2019 14:22 (sandra)<\/b>4 week back order on motor <\/p>

11\/02\/2019 12:21 (sandra)<\/b>booked for wednesay 10 - 2 waiting for confirmation is this is with keys.<\/p>

11\/02\/2019 12:46 (sandra)<\/b>with keys <\/p>

13\/02\/2019 16:51 (jan)<\/b>Rescheduled for Thurs, 14th Feb with keys (RA couldn't attend today)<\/p>

14\/02\/2019 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39296","activity_ticket_id":"40267","ticket_reference":"HDT41348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8th FEBRUARY","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/02\/19","activity_end":"2019-02-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48675","activity_notes":"Please raise a work order for Reddan to carry out the inter tenancy checks on the 8th of Feb.Please take pictures of any works reported before and after completion.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2019 15:11 (sandra)<\/b>Please note below for tomorrow when the IC'S are carried outor this flat the following definitely need to be addressed:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroom<\/p>

08\/02\/2019 12:02 (sandra)<\/b>Booked for today 8th <\/p>

11\/02\/2019 10:00 (sandra)<\/b>recommedations report sent over <\/p>

11\/02\/2019 10:01 (sandra)<\/b>Please can we remove the beds today, and the table and book pictures.Could we please have the cost for just removing the beds. Also:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroomAlso - the radiator thermostat in the bathroom seems to be brokenThe windows in the lounge cannot close - think they just need waxing\/oiling or however they are made easier to operateThe clean is booked for tomorrowTenant moves in 13th <\/p>

12\/02\/2019 15:43 (sandra)<\/b>1) HOB needs replacing 2) MISSING SECONDARY GLAZING ON KITCHEN WINDOW. Quote required to match all others. 3) CRACKED DOOR ON WASHING MACHINE. Am sure this can be replaced. See photos for info 4) MISSING RADIATOR THERMOSTATIC CONTROL VALVE 5) TIE HOOKS for windows. Leyland sold out and Travis waiting for new batchRoy has noticed the above. <\/p>

13\/02\/2019 11:09 (jan)<\/b>Email to client for access Thurs, 14th Feb<\/p>

13\/02\/2019 11:11 (jan)<\/b>Booked for Thurs, 14th Feb with keys to fit the radiator valve<\/p>

13\/02\/2019 11:17 (sandra)<\/b>A new door is on 128.00+VATLabour charge to replace the door is 60.00+VATPlease lest us know if you would like to go ahead.<\/p>

13\/02\/2019 11:18 (sandra)<\/b>repairaid have ordered the new door. <\/p>

14\/02\/2019 10:40 (sandra)<\/b>Supplied and fitted new thermostatic rad valve<\/p>

19\/02\/2019 09:25 (jan)<\/b>Email to client for access on Wed, 20th Feb between 10am and 2pm<\/p>

19\/02\/2019 09:38 (jan)<\/b>Booked for Wed, 20th Feb between 10am and 2pm with keys<\/p>

21\/02\/2019 10:29 (sandra)<\/b>cleats fitted to all windows<\/p>

22\/02\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 13:51 (sandra)<\/b>door to appliance fitted<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39297","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/19","activity_end":"2019-02-13 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48676","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39298","activity_ticket_id":"40600","ticket_reference":"HDT41681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water and heating","ticket_address_1":"Flat 1, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/19","activity_end":"2019-02-13 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48677","activity_notes":"Seems there is the water pressure issue again as we dont have hot water & heating anymore. Checked that we still have money on the gas card and the boiler is on. Can you please send someone to fix it as soon as possible? Not sure why its happening again but its very inconvenient so hopefully it can be fixed permanently.","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2019 10:26 (jan)<\/b>Awaiting access for this afternoon<\/p>

14\/02\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39299","activity_ticket_id":"40267","ticket_reference":"HDT41348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8th FEBRUARY","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/02\/19","activity_end":"2019-02-14 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48678","activity_notes":"Please raise a work order for Reddan to carry out the inter tenancy checks on the 8th of Feb.Please take pictures of any works reported before and after completion.","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 15:11 (sandra)<\/b>Please note below for tomorrow when the IC'S are carried outor this flat the following definitely need to be addressed:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroom<\/p>

08\/02\/2019 12:02 (sandra)<\/b>Booked for today 8th <\/p>

11\/02\/2019 10:00 (sandra)<\/b>recommedations report sent over <\/p>

11\/02\/2019 10:01 (sandra)<\/b>Please can we remove the beds today, and the table and book pictures.Could we please have the cost for just removing the beds. Also:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroomAlso - the radiator thermostat in the bathroom seems to be brokenThe windows in the lounge cannot close - think they just need waxing\/oiling or however they are made easier to operateThe clean is booked for tomorrowTenant moves in 13th <\/p>

12\/02\/2019 15:43 (sandra)<\/b>1) HOB needs replacing 2) MISSING SECONDARY GLAZING ON KITCHEN WINDOW. Quote required to match all others. 3) CRACKED DOOR ON WASHING MACHINE. Am sure this can be replaced. See photos for info 4) MISSING RADIATOR THERMOSTATIC CONTROL VALVE 5) TIE HOOKS for windows. Leyland sold out and Travis waiting for new batchRoy has noticed the above. <\/p>

13\/02\/2019 11:09 (jan)<\/b>Email to client for access Thurs, 14th Feb<\/p>

13\/02\/2019 11:11 (jan)<\/b>Booked for Thurs, 14th Feb with keys to fit the radiator valve<\/p>

13\/02\/2019 11:17 (sandra)<\/b>A new door is on 128.00+VATLabour charge to replace the door is 60.00+VATPlease lest us know if you would like to go ahead.<\/p>

13\/02\/2019 11:18 (sandra)<\/b>repairaid have ordered the new door. <\/p>

14\/02\/2019 10:40 (sandra)<\/b>Supplied and fitted new thermostatic rad valve<\/p>

19\/02\/2019 09:25 (jan)<\/b>Email to client for access on Wed, 20th Feb between 10am and 2pm<\/p>

19\/02\/2019 09:38 (jan)<\/b>Booked for Wed, 20th Feb between 10am and 2pm with keys<\/p>

21\/02\/2019 10:29 (sandra)<\/b>cleats fitted to all windows<\/p>

22\/02\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 13:51 (sandra)<\/b>door to appliance fitted<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39300","activity_ticket_id":"40601","ticket_reference":"HDT41682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3 lights are not working in the common parts ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"Common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/19","activity_end":"2019-02-13 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48679","activity_notes":"lights not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39301","activity_ticket_id":"40513","ticket_reference":"HDT41594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/03\/19","activity_end":"2019-03-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48680","activity_notes":"We're having two small things in the flat that we would like to report.First, the bathroom circuit breaker disarms for no reason twice a week since our tenancy started. We're kinda worried about this as it might be a problem with the wiring and maybe using it like this might cause some wire to overheat.The second thing is the tube above the sink that is kinda loose and is leaking some water. We believe that the washing machine is doing some trepidation that made the tube unfasten. If possible, please, send someone to take a look on the tube and on the washing machine, because probably even if the tube gets fixed, we think the washing machine will make it spoil again.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 11:49 (jan)<\/b>Email for access Wed am, 13th Feb<\/p>

07\/02\/2019 15:48 (jan)<\/b>Booked for Wed am, 13th Feb. Access via tenant. <\/p>

13\/02\/2019 12:06 (sandra)<\/b>repaired leaking pipework under sink, washing machine is leaking from door when in use and will need an appliance engineer to attend<\/p>

13\/02\/2019 12:10 (sandra)<\/b>Flat 3 has an intermittent leak coming through the ceiling into Flat 2 bathroom and tripping the electrics. have asked JM for access for 14th <\/p>

13\/02\/2019 12:38 (jan)<\/b>Email to tenant for access on Monday, 18th Feb between 10am and 2pm<\/p>

14\/02\/2019 09:33 (jan)<\/b>Booked for Monday, 18th Feb between 10am and 2pm. Tenant will provide access<\/p>

15\/02\/2019 13:31 (jane)<\/b>Repaired leaking pipework under sink, washing machine is leaking from door when in use and will need an appliance engineer Bathroom lighting fault<\/p>

19\/02\/2019 13:47 (jane)<\/b>Door seal on order for washing machine <\/p>

28\/02\/2019 08:36 (sandra)<\/b>expected by friday <\/p>

28\/02\/2019 11:04 (jan)<\/b>Email to tenant for access on Mon, 4th March between 10am and 4pm<\/p>

28\/02\/2019 11:26 (jan)<\/b>Booked for Monday, 1st March between 10am and 2pm. Access via tenant<\/p>

07\/03\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39302","activity_ticket_id":"40513","ticket_reference":"HDT41594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/02\/19","activity_end":"2019-02-13 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48681","activity_notes":"We're having two small things in the flat that we would like to report.First, the bathroom circuit breaker disarms for no reason twice a week since our tenancy started. We're kinda worried about this as it might be a problem with the wiring and maybe using it like this might cause some wire to overheat.The second thing is the tube above the sink that is kinda loose and is leaking some water. We believe that the washing machine is doing some trepidation that made the tube unfasten. If possible, please, send someone to take a look on the tube and on the washing machine, because probably even if the tube gets fixed, we think the washing machine will make it spoil again.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2019 11:49 (jan)<\/b>Email for access Wed am, 13th Feb<\/p>

07\/02\/2019 15:48 (jan)<\/b>Booked for Wed am, 13th Feb. Access via tenant. <\/p>

13\/02\/2019 12:06 (sandra)<\/b>repaired leaking pipework under sink, washing machine is leaking from door when in use and will need an appliance engineer to attend<\/p>

13\/02\/2019 12:10 (sandra)<\/b>Flat 3 has an intermittent leak coming through the ceiling into Flat 2 bathroom and tripping the electrics. have asked JM for access for 14th <\/p>

13\/02\/2019 12:38 (jan)<\/b>Email to tenant for access on Monday, 18th Feb between 10am and 2pm<\/p>

14\/02\/2019 09:33 (jan)<\/b>Booked for Monday, 18th Feb between 10am and 2pm. Tenant will provide access<\/p>

15\/02\/2019 13:31 (jane)<\/b>Repaired leaking pipework under sink, washing machine is leaking from door when in use and will need an appliance engineer Bathroom lighting fault<\/p>

19\/02\/2019 13:47 (jane)<\/b>Door seal on order for washing machine <\/p>

28\/02\/2019 08:36 (sandra)<\/b>expected by friday <\/p>

28\/02\/2019 11:04 (jan)<\/b>Email to tenant for access on Mon, 4th March between 10am and 4pm<\/p>

28\/02\/2019 11:26 (jan)<\/b>Booked for Monday, 1st March between 10am and 2pm. Access via tenant<\/p>

07\/03\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39303","activity_ticket_id":"40602","ticket_reference":"HDT41683","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"Flat 1, 3 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/02\/19","activity_end":"2019-02-13 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48682","activity_notes":"I'm at home today and have noticed a big hole at the bottom of the black lead pipe that runs down the wall on our balcony. I've just seen a strong flow of hot water come out of it which is flooding our balcony and cascading onto the patio below. It's stopped now but please see video attached.Could you get someone to investigate please? Appreciate that it's hard to identify leaks when water isn't flowing but it feels like each fix is moving the problem elsewhere. A couple of different maintenance engineers that have been round have suggested that the lead pipe is essentially just on its last legs - is the ultimate plan to replace it?James07734823577 ","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 12:29 (jan)<\/b>Access confirmed for Flat 1 with keys on 21st\/22nd Feb<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39304","activity_ticket_id":"40603","ticket_reference":"HDT41684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"KVa","ticket_address_1":"19\/20 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/19","activity_end":"2019-02-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48683","activity_notes":"Please raise a work order for Reddan electrician to attend site on Friday = 9am.Reddan, please arrange for Alan to met on site to confirm the KVa for the building.","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2019 14:10 (jan)<\/b>Booked for Friday, 15th Feb at 9am<\/p>

15\/02\/2019 10:04 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39305","activity_ticket_id":"40604","ticket_reference":"HDT41685","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Repair Stairs","ticket_address_1":"46 Monmouth St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"14\/02\/19","activity_end":"2019-02-14 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48684","activity_notes":"CBRE, Rowan 46 Monmouth Street To repair stairs","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39306","activity_ticket_id":"40544","ticket_reference":"HDT41625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"top floor stair broken ","ticket_address_1":"The Priory","ticket_address_2":"St Marks Hill, ","ticket_town":"Surbiton","ticket_county":"Surrey","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/19","activity_end":"2019-02-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48685","activity_notes":" The Priory building top floor stair broken. Will email photo to helpdesk.","activity_timesheet":"1","ticket_notes_combined":"

15\/02\/2019 13:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39307","activity_ticket_id":"40605","ticket_reference":"HDT41686","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door","ticket_address_1":"23 Gerrard St\/32 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/19","activity_end":"2019-02-13 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48686","activity_notes":"The fire door in the entrance lobby which has been removed must be replaced with a fire door.One of the fire doors within the tenants demise (2nd floor South Westminster Drug and Alcohol Service) has a dysfunctional self closing device which should be rectified.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 15:37 (jane)<\/b>measured up door frame,ready for new door next week, also made a list for closers, latches, spindles ECT required for the second door in the office. <\/p>

19\/02\/2019 11:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39308","activity_ticket_id":"40606","ticket_reference":"HDT41687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door","ticket_address_1":"39 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/19","activity_end":"2019-02-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48687","activity_notes":"Please check that the door in the entrance lobby of the main stairwell is a fire door and if not to replace with a fire door.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 13:04 (sandra )<\/b>(Ticket Closed)<\/p>

06\/03\/2019 15:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 10:07 (sandra)<\/b>emailed glazier to book in site survey. awaiting date <\/p>

13\/03\/2019 10:14 (sandra)<\/b>Able to attend for further site survey. they have travis number if there are any problems. they will then need to give a date for replacement as travis needs to remove the door first.<\/p>

13\/03\/2019 15:00 (sandra)<\/b>measured glass by Able <\/p>

21\/03\/2019 09:48 (jane)<\/b>Instructed glazing contractors, awaiting a date for installation <\/p>

25\/03\/2019 14:01 (sandra)<\/b>booked for Wednesday 27th at 9 am <\/p>

27\/03\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39309","activity_ticket_id":"40607","ticket_reference":"HDT41688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps blown","ticket_address_1":"1 Charlotte Place (common parts)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/19","activity_end":"2019-02-13 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48688","activity_notes":"The lights in the common parts are not working and haven't been for a week or so. Please can you arrange for someone to go and fix them.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39310","activity_ticket_id":"40608","ticket_reference":"HDT41689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door closer","ticket_address_1":"48 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/19","activity_end":"2019-02-13 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48689","activity_notes":"Please raise a word order for Reddan to attend to asses and confirm if a door closer can be installed to the main door and if so please proceed.Travis aware","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39311","activity_ticket_id":"40609","ticket_reference":"HDT41690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp patches","ticket_address_1":"29 Wardour St (upstairs offices)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/02\/19","activity_end":"2019-02-13 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48690","activity_notes":" Recieved a call from tennant Irene 02077 342 414There are damp patches in the bathroom on the ceiling. Please liase with tenant for aceessNext to Pizza Express down the alleyway","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:39 (jane )<\/b>(Ticket Closed)<\/p>

15\/02\/2019 14:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2019 14:51 (jane )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 13:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2019 10:18 (sandra)<\/b>BOOKED 20TH<\/p>

20\/02\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39312","activity_ticket_id":"40539","ticket_reference":"HDT41620","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"H&S works ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/19","activity_end":"2019-02-13 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48691","activity_notes":"Repair the lighting in the internal spiral staircase so that it is not exposed and has been capped off. The lighting in the condenser unit (plant) area on the rear staircase requires maintaining.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 14:34 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39313","activity_ticket_id":"40610","ticket_reference":"HDT41691","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"68\/70 Huntley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"18\/02\/19","activity_end":"2019-02-18 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48692","activity_notes":"Could you please reply confirming one of your all rounders to help us with rodent proofing? The job will take 2 days, 18th at 68 Huntley Street 9.30am and the 19th at 70 Huntley Street at 9.30am","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 14:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39314","activity_ticket_id":"40611","ticket_reference":"HDT41692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire Action Notices","ticket_address_1":"58\/60 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/19","activity_end":"2019-02-13 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48693","activity_notes":"To put up Fire Action Notices at all call points.(Travis has been advised)","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39315","activity_ticket_id":"40609","ticket_reference":"HDT41690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp patches","ticket_address_1":"29 Wardour St (upstairs offices)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/19","activity_end":"2019-02-13 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48694","activity_notes":" Recieved a call from tennant Irene 02077 342 414There are damp patches in the bathroom on the ceiling. Please liase with tenant for aceessNext to Pizza Express down the alleyway","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:39 (jane )<\/b>(Ticket Closed)<\/p>

15\/02\/2019 14:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2019 14:51 (jane )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 13:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2019 10:18 (sandra)<\/b>BOOKED 20TH<\/p>

20\/02\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39316","activity_ticket_id":"40293","ticket_reference":"HDT41374","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Aerial","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"14\/02\/19","activity_end":"2019-02-14 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48695","activity_notes":"Further to our telephone conversation on Friday regarding the aerial; please could you arrange the same contractor to attend when they last attended in 2018 they did not complete the job to a satisfactory level.Rika Abeygoonarantne07397887882","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2019 14:04 (jan)<\/b>Awaiting tenant contact number<\/p>

21\/01\/2019 14:51 (jan)<\/b>Ward Aerials have left a voicemail for the tenant and will update us once they have spoken with her<\/p>

22\/01\/2019 12:50 (jan)<\/b>Ward Aerials had a conversation with the tenant who confirmed that it is a Sky Q issue, not a recall. Angela at WA will have a word with the engineer who originally attended and let is know if they are able to assist<\/p>

29\/01\/2019 12:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/01\/2019 12:19 (sandra)<\/b>works order attached <\/p>

05\/02\/2019 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/02\/2019 16:18 (jane )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 11:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2019 11:45 (sandra )<\/b>(Ticket Closed)<\/p>

20\/03\/2019 15:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/03\/2019 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39317","activity_ticket_id":"40612","ticket_reference":"HDT41693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rubbish clearance","ticket_address_1":"36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/02\/19","activity_end":"2019-02-14 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48696","activity_notes":"Please raise a work order for Reddan to clear rubbish from hopper at the rear of 36-40 Rupert st.Reddan, Iain is attending to this now.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39318","activity_ticket_id":"40613","ticket_reference":"HDT41694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom issue","ticket_address_1":"Flat 2, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/02\/19","activity_end":"2019-02-14 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48697","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with intercom.Please confirm attendance Flat 2 38 William IVRyan Fernandez 15\/02\/2019 11:20 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39319","activity_ticket_id":"40614","ticket_reference":"HDT41695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Plug socket","ticket_address_1":"Apt 8, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/19","activity_end":"2019-02-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48698","activity_notes":"Plug socket needs to be secured back onto the wall. Pleaseconfirm attendance.Contact Carol Manley 01784 489 200 carolm@clarendonuk.com","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 10:46 (jan)<\/b>Email for access this afternoon between 3 and 5pm<\/p>

14\/02\/2019 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39320","activity_ticket_id":"40591","ticket_reference":"HDT41672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 1, 43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/19","activity_end":"2019-02-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48699","activity_notes":"Can you please arrange for a washing machine engineer to visit the above apartment. The washing machine is not working. We have cleared the filter but still no water is going into the machine. Pics attached of make and model.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 14:05 (jan)<\/b>Email for access on Fri, 15th Feb between 8am and 12pm<\/p>

12\/02\/2019 14:56 (jan)<\/b>Booked for Friday, 15th Feb between 9am and 12pm with keys<\/p>

15\/02\/2019 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39321","activity_ticket_id":"40569","ticket_reference":"HDT41650","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washer\/dryer is not drying ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4LL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/19","activity_end":"2019-02-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48700","activity_notes":"The other reason Im writing you is regarding the washing machine. I have been having problems with it for a while now. The machine doesnt dry the clothes at all and I need to take them out of the machine soaking wet despite running through the drying program numerous times. Would it be possible that someone could come to have a look at it?Please give me a ring if you would like discuss 07469855096.","activity_timesheet":"1","ticket_notes_combined":"

11\/02\/2019 16:29 (sandra)<\/b>We can send an engineer on Thursday , 14\/02 between 10 and 2 pm Please email us back to confirm.<\/p>

12\/02\/2019 09:09 (sandra)<\/b>booked for 14\/2<\/p>

12\/02\/2019 11:27 (jan)<\/b>Confirmed with keys on 14th Feb<\/p>

14\/02\/2019 14:38 (sandra)<\/b>drum has come off its fixings and the washer\/dryer needs to be replaced. quote to follow <\/p>

14\/02\/2019 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39322","activity_ticket_id":"40615","ticket_reference":"HDT41696","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"Light bulbs","ticket_address_1":"Riverside Europe LLP,","ticket_address_2":"17 Slingsby Place (5th Floor)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/19","activity_end":"2019-02-15 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48701","activity_notes":"Please can we have an electrician out tomorrow to replace a few light bulbs?3x tubular lights at the back of the office 2x kitchen lights in the right corner near the microwave We dont have any light bulbs in stock so they will also need to purchased by the electrician ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 14:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39324","activity_ticket_id":"40616","ticket_reference":"HDT41697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulb","ticket_address_1":"Flat 2, 24A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/19","activity_end":"2019-02-18 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48703","activity_notes":"Bedroom light bulb keeps blowing","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 10:56 (jan)<\/b>Email for access on Monday, 18th Feb<\/p>

14\/02\/2019 11:37 (jan)<\/b>Booked for Monday, 18th Feb<\/p>

19\/02\/2019 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39325","activity_ticket_id":"40617","ticket_reference":"HDT41698","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Relax, 7 Mercer Street - Hoarding Lights - As to our quotation JH\/JH\/12745","ticket_address_1":"Relax, 7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"14\/02\/19","activity_end":"2019-02-14 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48704","activity_notes":"To carry out a sample of the fairy lights to one window with 4No x LED tubes also please To relocate 2No internal LED\/neon signs as to Item (3) of your quotation ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2019 15:43 (jane)<\/b>Works commencing on 20th, then continuing on 22nd and week commencing 25th February <\/p>

07\/03\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39326","activity_ticket_id":"40618","ticket_reference":"HDT41699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12706 - Flat 1.2, 16a Rupert Street ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/02\/19","activity_end":"2019-02-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48705","activity_notes":"Replacement Neff induction hob ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 09:13 (sandra)<\/b>on order<\/p>

19\/02\/2019 15:24 (jan)<\/b>Email to tenant for access on Thurs, 21st Feb between 10am and 2pm<\/p>

19\/02\/2019 15:34 (jan)<\/b>Booked for Thurs, 21st Feb between 10am and 2pm. Tenant will be home for access.<\/p>

21\/02\/2019 16:17 (jan)<\/b>RA running late. Email to tenant for access between 6 and 7pm<\/p>

21\/02\/2019 16:27 (jan)<\/b>Email for access on Saturday, 23rd Feb<\/p>

21\/02\/2019 16:44 (jan)<\/b>Booked with the tenant for Sat, 23rd Feb between 10am and 2pm<\/p>

26\/02\/2019 15:10 (jan)<\/b>Email for access Wed, 27th Feb between 10am and 2pm<\/p>

27\/02\/2019 09:48 (jan)<\/b>Booked for today between 10am and 2pm. Tenant to provide access<\/p>

27\/02\/2019 16:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39327","activity_ticket_id":"40619","ticket_reference":"HDT41700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven seal and cables to be tidied ","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/03\/19","activity_end":"2019-03-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48706","activity_notes":"please seal around oven ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:24 (jane)<\/b>Removed cables and replace kitchen light fitting <\/p>

28\/02\/2019 10:15 (jan)<\/b>Email to client for access on Monday, 4th March between 10am and 2pm<\/p>

04\/03\/2019 11:02 (jan)<\/b>Access via tenant on 4th March. Phone beforehand<\/p>

07\/03\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39328","activity_ticket_id":"40620","ticket_reference":"HDT41701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cables","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/19","activity_end":"2019-02-14 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48707","activity_notes":"Hole under sink cables untidy","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2019 11:30 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39329","activity_ticket_id":"40619","ticket_reference":"HDT41700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven seal and cables to be tidied ","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/19","activity_end":"2019-02-14 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48708","activity_notes":"Please seal around oven Hole under sink cables untidy ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:24 (jane)<\/b>Removed cables and replace kitchen light fitting <\/p>

28\/02\/2019 10:15 (jan)<\/b>Email to client for access on Monday, 4th March between 10am and 2pm<\/p>

04\/03\/2019 11:02 (jan)<\/b>Access via tenant on 4th March. Phone beforehand<\/p>

07\/03\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39330","activity_ticket_id":"40621","ticket_reference":"HDT41702","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Toilet seat","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/02\/19","activity_end":"2019-02-14 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48709","activity_notes":"Can we have the toilet seat replaced to the 1st floor toilet as it has broken. This is for patients so if someone could attend asap please.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39331","activity_ticket_id":"40622","ticket_reference":"HDT41703","ticket_client":"1830","client_name":"GSF London Ltd","ticket_title":"Washing machine not working","ticket_address_1":"GSF London City Airport","ticket_address_2":"Airport City Aviation House Royal Docks, London","ticket_town":"London","ticket_county":"","ticket_postcode":"E16 2PB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"14\/02\/19","activity_end":"2019-02-14 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48710","activity_notes":"Following our telephone conversation just now, would it be possible to send an engineer out to us at the below address as the supervisor has advised that the washing machine is not drying the cloths once they have been washed so its probably the dry cycle that is not working?GSF City Aviation House, London City Airport, Royal Docks, London E16 2PBWe have in the past had GRAGOMIR YOVCHEV KANEV (engineer) come out before and would appreciate if the same one came again as we have already got him on the system so we can do him a pass. ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 15:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/03\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39332","activity_ticket_id":"40623","ticket_reference":"HDT41704","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cleats ","ticket_address_1":"82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/02\/19","activity_end":"2019-02-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48711","activity_notes":"Cleats to be fitted to every window ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 16:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39333","activity_ticket_id":"40624","ticket_reference":"HDT41705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cleats","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/02\/19","activity_end":"2019-02-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48712","activity_notes":"Cleats to be fitted to all window s","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39334","activity_ticket_id":"40625","ticket_reference":"HDT41706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cleats","ticket_address_1":"1-3 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/19","activity_end":"2019-02-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48713","activity_notes":"Cleats to be fitted to all windows","activity_timesheet":"1","ticket_notes_combined":"

20\/02\/2019 10:09 (sandra)<\/b>four of the five properties at this address now have blind cleats fitted where required, Apartment one said it wasn't convenient to fit his at the moment,but Lillian has said this property becomes vacant in early March,so we can go back to complete it <\/p>

04\/03\/2019 14:20 (sandra)<\/b>Flat 1, moving out on 13th March <\/p>

14\/03\/2019 08:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39335","activity_ticket_id":"40626","ticket_reference":"HDT41707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cleats","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/19","activity_end":"2019-02-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48714","activity_notes":"Cleats to be fitted to all windows ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 11:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39336","activity_ticket_id":"40627","ticket_reference":"HDT41708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cleats","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/02\/19","activity_end":"2019-02-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48715","activity_notes":"Cleats to be fitted to all windows ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39337","activity_ticket_id":"40515","ticket_reference":"HDT41596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door to be replaced","ticket_address_1":"39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/02\/19","activity_end":"2019-02-14 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48716","activity_notes":"Please could you replace the door at the entrance to the main stairwell of the building with a current FD30 fire door.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 15:00 (sandra)<\/b>thursday at 8 am <\/p>

14\/02\/2019 14:09 (sandra)<\/b>door has been replaced. decorating required <\/p>

15\/02\/2019 13:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39338","activity_ticket_id":"40628","ticket_reference":"HDT41709","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Structural survey","ticket_address_1":"52 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/02\/19","activity_end":"2019-02-14 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48717","activity_notes":"Please could Reddan do a structural survey on the 2nd floor balcony of 52 Shaftesbury Avenue to confirm that it is able to withstand the load imposed on it when in use.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:17 (jane)<\/b>Being assessed this afternoon <\/p>

26\/02\/2019 13:21 (jane)<\/b>Re-programmed in for Friday for 1st March - Roy to provide keys for access <\/p>

06\/03\/2019 14:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39339","activity_ticket_id":"40609","ticket_reference":"HDT41690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp patches","ticket_address_1":"29 Wardour St (upstairs offices)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"14\/02\/19","activity_end":"2019-02-14 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48718","activity_notes":" Recieved a call from tennant Irene 02077 342 414There are damp patches in the bathroom on the ceiling. Please liase with tenant for aceessNext to Pizza Express down the alleyway","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:39 (jane )<\/b>(Ticket Closed)<\/p>

15\/02\/2019 14:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2019 14:51 (jane )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 13:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2019 10:18 (sandra)<\/b>BOOKED 20TH<\/p>

20\/02\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39340","activity_ticket_id":"40629","ticket_reference":"HDT41710","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire Action Notices","ticket_address_1":"68\/70 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/19","activity_end":"2019-02-14 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48719","activity_notes":"Please could Fire Action Notices be completed and posted throughout the building eg main stairwell ( Travis has been advised).","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39341","activity_ticket_id":"40515","ticket_reference":"HDT41596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door to be replaced","ticket_address_1":"39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"14\/02\/19","activity_end":"2019-02-14 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48720","activity_notes":"Please could you replace the door at the entrance to the main stairwell of the building with a current FD30 fire door.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2019 15:00 (sandra)<\/b>thursday at 8 am <\/p>

14\/02\/2019 14:09 (sandra)<\/b>door has been replaced. decorating required <\/p>

15\/02\/2019 13:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39342","activity_ticket_id":"40558","ticket_reference":"HDT41639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12697 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/02\/19","activity_end":"2019-02-15 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48721","activity_notes":"To supply and install new purpose-made white blackout roller blind to master bedroom window ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 15:05 (jan)<\/b>Email to client for access Friday, 15th Feb<\/p>

19\/02\/2019 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39343","activity_ticket_id":"40558","ticket_reference":"HDT41639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12697 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"2019-02-15 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48722","activity_notes":"To supply and install new purpose-made white blackout roller blind to master bedroom window ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2019 15:05 (jan)<\/b>Email to client for access Friday, 15th Feb<\/p>

19\/02\/2019 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39344","activity_ticket_id":"40630","ticket_reference":"HDT41711","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind","ticket_address_1":"Flat 3, 24a Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/19","activity_end":"2019-02-14 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48723","activity_notes":"Please raise a work order for Reddan to attend site.Tenant snapped the blinds cord. Reddan, tenant is usually in for access.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 14:39 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39347","activity_ticket_id":"40476","ticket_reference":"HDT41557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hallway lighting has gone","ticket_address_1":"131 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/19","activity_end":"2019-03-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48726","activity_notes":"Communal facilities - 22 College Parade, QPhallway lighting has gone - apparently might be a fuse.Its very dark in the upstairs hallway as no windows. Can we have someone take a look for us please","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2019 16:41 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2019 15:49 (jane)<\/b>Need to return when Yogi is on, for access to locate the landlords supply <\/p>

19\/02\/2019 10:44 (jane)<\/b>Need access into the top floor flat We have removed the two sensors and there is definitely no power. There is a fuse box in the yogi place but all fuses appear to have power. There are meters also in this area but some have been disconnected and there are tails exposed probably where fuse box was before. Ryfield board is here also along with the main fuses 1st floor offices has its own fuse box and this is all ok. Have also checked next door Fuse box in this area appears to be for this building only. Have emailed client for further information <\/p>

25\/02\/2019 11:56 (jan)<\/b>Email to client for access to top floor flat this afternoon<\/p>

26\/02\/2019 15:44 (jan)<\/b>Email to client to enquire if he has made contact with the tenant yet<\/p>

27\/02\/2019 11:33 (jan)<\/b>Email to client to advise we will put this on hold until we can gain access to the top floor flat<\/p>

27\/02\/2019 12:11 (sandra)<\/b>(Placed On Hold) waiting for access for flat 1 from IS<\/p>

16\/04\/2019 15:28 (sandra)<\/b>(Removed from on-hold)<\/p>

16\/04\/2019 15:29 (sandra )<\/b>(Ticket Closed)<\/p>

16\/04\/2019 16:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/04\/2019 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39348","activity_ticket_id":"40631","ticket_reference":"HDT41712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Signage and action notices","ticket_address_1":"74 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/19","activity_end":"2019-02-14 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48727","activity_notes":"Please could call point signage and action notices be posted in the common areas. Travis has been advised","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 11:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39349","activity_ticket_id":"40632","ticket_reference":"HDT41713","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 16, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/19","activity_end":"2019-02-15 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48728","activity_notes":"Please could you attend today as the tenant has no hot water.Access the tenant is home today","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2019 10:35 (sandra)<\/b>temporary repair made and expansion vessel to be changed on 21st<\/p>

22\/02\/2019 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39350","activity_ticket_id":"40633","ticket_reference":"HDT41714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm and Co2 test ","ticket_address_1":"Flat 1, 8 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/02\/19","activity_end":"2019-02-15 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48729","activity_notes":"Please raise a work order for Reddan to test smoke alarm and co2 for tomorrow morning","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2019 09:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39351","activity_ticket_id":"40619","ticket_reference":"HDT41700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven seal and cables to be tidied ","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/02\/19","activity_end":"2019-02-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48730","activity_notes":"Please seal around oven Hole under sink cables untidy kitchen light to be replaced. Lock repair","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:24 (jane)<\/b>Removed cables and replace kitchen light fitting <\/p>

28\/02\/2019 10:15 (jan)<\/b>Email to client for access on Monday, 4th March between 10am and 2pm<\/p>

04\/03\/2019 11:02 (jan)<\/b>Access via tenant on 4th March. Phone beforehand<\/p>

07\/03\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39352","activity_ticket_id":"40635","ticket_reference":"HDT41716","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Access panel broken","ticket_address_1":"Flat 9, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/19","activity_end":"2019-03-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48731","activity_notes":"Roy from Reddan has attended on Monday and Ian a couple of days ago, they have asked me to report this to you before it can get looked at. The oven\/cooker ventilation hatch door up in the ceiling is broken and needs fixing","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 10:23 (jan)<\/b>Email to tenant for access today<\/p>

15\/02\/2019 14:55 (jane)<\/b>To order new inspection hatch <\/p>

26\/02\/2019 09:47 (jan)<\/b>Email to client for access on Friday, 1st March<\/p>

22\/03\/2019 15:57 (jane)<\/b>Constructing new access panel <\/p>

25\/03\/2019 09:27 (jan)<\/b>Scheduled for Tues, 26th March with keys<\/p>

26\/03\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39353","activity_ticket_id":"40636","ticket_reference":"HDT41717","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Structural assessment","ticket_address_1":"80 Shaftesbury Avenue, 2nd floor balcony","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/02\/19","activity_end":"2019-02-15 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48732","activity_notes":"Please could Reddan confirm through a structural assessment that the 2nd floor balcony is load bearing.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:18 (jane)<\/b>Booked in for Tuesday 26th Feb<\/p>

26\/02\/2019 13:22 (jane)<\/b>Re-programmed in for Friday for 1st March - Roy to provide keys for access <\/p>

26\/02\/2019 15:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39354","activity_ticket_id":"40637","ticket_reference":"HDT41718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Structural assessment","ticket_address_1":"82\/88 Shaftesbury Ave - Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/02\/19","activity_end":"2019-02-15 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48733","activity_notes":"Please could Reddan confirm through a structural assessment that the second floor balcony is load bearing.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:18 (jane)<\/b>Booked in for Tuesday 26th Feb<\/p>

26\/02\/2019 13:21 (jane)<\/b>Re-programmed in for Friday for 1st March - Roy to provide keys for access <\/p>

06\/03\/2019 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39355","activity_ticket_id":"40638","ticket_reference":"HDT41719","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/19","activity_end":"2019-02-15 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48734","activity_notes":"Please raise a work order for Reddan to replace external lamps just above the main door.Reddan, Alan is on this job now.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 14:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39356","activity_ticket_id":"40639","ticket_reference":"HDT41720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"TV Bracket installation","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/19","activity_end":"2019-02-15 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48735","activity_notes":"Please raise a work order for Reddan to install TV bracket.Reddan, Alan is on this job this morning.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 13:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39357","activity_ticket_id":"40613","ticket_reference":"HDT41694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom issue","ticket_address_1":"Flat 2, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/02\/19","activity_end":"2019-02-15 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48736","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with intercom.Please confirm attendance Flat 2 38 William IVRyan Fernandez 15\/02\/2019 11:20 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39358","activity_ticket_id":"40641","ticket_reference":"HDT41722","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat 4, 23 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/02\/19","activity_end":"2019-02-15 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48737","activity_notes":"Can we have an urgent call out to the above please as there is a water leak still continuing into flat 4. I am going to be out of the office for the rest of the day and if you can email directly Lyndsey or Yuki who are copied in please to organise access.Yuki Oshima [mailto:yowilpon@gmail.comLyndsey Gates 15\/02\/2019 11:50 (jan)<\/b>Awaiting access to flats 4 and 5 today<\/p>

19\/02\/2019 15:22 (jane)<\/b>We attended with Kim, previous repairs are fine and as previously stated bathroom floor tiles are in need of repair and could be contributing to problem, we was unable to access flat 4 to inspect damp and would like to inspect before any further works are carried out, shower waste or pipework could be cause of leak but am unable to inspect without making access in floor, client has requested that floor tiles be repaired and if leak continues access will need to be made in shower room floor for inspection, quotation to follow for investigation works <\/p>

20\/02\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 13:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/02\/2019 13:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39359","activity_ticket_id":"40642","ticket_reference":"HDT41723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door latch","ticket_address_1":"The Priory, St Marks Hill","ticket_address_2":"Surbiton","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/19","activity_end":"2019-02-15 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48738","activity_notes":"Front door latch broken","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 13:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39360","activity_ticket_id":"40640","ticket_reference":"HDT41721","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent Proofing - 20TH FEBRUARY","ticket_address_1":"Flat 1, 58a Brewer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/19","activity_end":"2019-02-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48739","activity_notes":"Have you booked, please one of your all rounders for the above address, from 9.00am on 20th February, 2019?","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 12:08 (jan)<\/b>Booked for Wed, 20th Feb at 9am<\/p>

20\/02\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39361","activity_ticket_id":"40643","ticket_reference":"HDT41724","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"Flat 29, 18\/20 Creechurch Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3A 5AY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/19","activity_end":"2019-02-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48740","activity_notes":"On the 20th February after 58a Brewer Street, could you also allow your technician to come with us at the above address? It should be from around 12.00noon until 14.00?","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 12:15 (jan)<\/b>Booked for Wed, 20th Feb at 12pm<\/p>

20\/02\/2019 16:39 (jan)<\/b>Email for access on Monday, 25th Feb between 12 and 4pm to look at the washing machine<\/p>

21\/02\/2019 15:21 (jan)<\/b>Left a voicemail for the tenant requesting access on Tues, 26th Feb between 10am and 2pm<\/p>

22\/02\/2019 11:23 (jan)<\/b>Tenant to call back to confirm Saturday, 2nd March<\/p>

26\/02\/2019 14:16 (jan)<\/b>Booked for Thurs, 28th Feb between 8am and 12pm. Access via tenant's sister, phone 07450 414093 when on the way <\/p>

01\/03\/2019 13:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39362","activity_ticket_id":"40599","ticket_reference":"HDT41680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer Dryer","ticket_address_1":"Flat 3, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/02\/19","activity_end":"2019-02-15 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48741","activity_notes":"Could redden please attend to check this machine that they installed as there is an intermittant leak into flat 2 downstairs?Salome flat 307793739081salome@sylondon.uk ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 12:44 (jan)<\/b>Tenant confirmed access with keys today<\/p>

18\/02\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 10:52 (sandra)<\/b>Plinth removed and absolutely no evidence of any leak. Ran washing machine and pumped out water to test and no leak above floor level. The pipes run inside a cupboard into a 4 inch pipe and again no evidence of water leaking above floor level. WE NEED ACCESS INTO FLAT 2 TO CARRY OUT TEST BUT I SUSPECT THE BATH\/SHOWER IS LEAKING WHEN USED.Silicone behind taps and shower screen. Also small leak inside cupboard from the roof<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39363","activity_ticket_id":"40597","ticket_reference":"HDT41678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 3.2, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/02\/19","activity_end":"2019-02-15 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48742","activity_notes":"Please attend 4A Rupert Court, Flat 2 after the tenant reported that the dishwasher in the flat is showing the error code E:09 ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 15:45 (jan)<\/b>Email to client for access on Fri, 15th Feb between 12 and 4pm<\/p>

12\/02\/2019 15:54 (jan)<\/b>Booked for Fri, 15th Feb between 12 and 4pm. Access will be provided<\/p>

20\/02\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39364","activity_ticket_id":"40609","ticket_reference":"HDT41690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp patches","ticket_address_1":"29 Wardour St (upstairs offices)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/02\/19","activity_end":"2019-02-15 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48743","activity_notes":" Recieved a call from tennant Irene 02077 342 414There are damp patches in the bathroom on the ceiling. Please liase with tenant for aceessNext to Pizza Express down the alleyway","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:39 (jane )<\/b>(Ticket Closed)<\/p>

15\/02\/2019 14:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2019 14:51 (jane )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 13:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2019 10:18 (sandra)<\/b>BOOKED 20TH<\/p>

20\/02\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39365","activity_ticket_id":"40280","ticket_reference":"HDT41361","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing - 19TH FEBRUARY","ticket_address_1":"Flat 6, 56 Onslow Gardens","ticket_address_2":"Kensington","ticket_town":"London","ticket_county":"","ticket_postcode":"SW7 3QA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/02\/19","activity_end":"2019-02-19 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48744","activity_notes":"I need one of your all rounders to help us with rodent proofing at the above address.Can you please confirm that this is suitable for you and also send us the details of your tech.","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2019 15:57 (jan)<\/b>Booked for Monday, 28th Jan at 9am<\/p>

22\/01\/2019 10:38 (jan)<\/b>Rescheduled for 19th Feb at 9am<\/p>

19\/02\/2019 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39366","activity_ticket_id":"40645","ticket_reference":"HDT41726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pipework","ticket_address_1":"74 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/02\/19","activity_end":"2019-02-15 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48745","activity_notes":"Please enclose pipework penetrating main stairwell in fire resisting compartmentation to reduce any potential for fire transmission.","activity_timesheet":"1","ticket_notes_combined":"

07\/03\/2019 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39367","activity_ticket_id":"40646","ticket_reference":"HDT41727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Safety glass","ticket_address_1":"78 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/02\/19","activity_end":"2019-02-15 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48746","activity_notes":"Please Reddan could you confirm that the glass panels in barrier between commercial and residential sections of stairwell are constructed of safety glass. To contact Nick Sly if not.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 09:23 (jane)<\/b>Unable to locate glass panels in the common parts area, have contacted the client for more information <\/p>

19\/02\/2019 10:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39368","activity_ticket_id":"40644","ticket_reference":"HDT41725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire doors","ticket_address_1":"74 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/02\/19","activity_end":"2019-02-15 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48747","activity_notes":"The damaged fire doors must be investigated and rectified as a number of them are not self closing.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39369","activity_ticket_id":"40610","ticket_reference":"HDT41691","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"68\/70 Huntley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/19","activity_end":"2019-02-19 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48748","activity_notes":"Could you please reply confirming one of your all rounders to help us with rodent proofing? The job will take 2 days, 18th at 68 Huntley Street 9.30am and the 19th at 70 Huntley Street at 9.30am (6 flats)","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 14:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39370","activity_ticket_id":"40647","ticket_reference":"HDT41728","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 tests ","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/19","activity_end":"2019-02-18 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48749","activity_notes":"Please raise a work order for Reddan to attend to the above property to carry out smoke and co2 tests this morning before the tenant moves in.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39371","activity_ticket_id":"40648","ticket_reference":"HDT41729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"55-57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/19","activity_end":"2019-02-18 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48750","activity_notes":"no hot water","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 10:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39372","activity_ticket_id":"40649","ticket_reference":"HDT41730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 5","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/19","activity_end":"2019-02-18 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48751","activity_notes":"no hot water Sam 0031629400234 - sam_moeskops@hotmail.com, reports nohot water.Please attend site and investigate.Flat 566A Shaftesbury Ave","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 09:37 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 09:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2019 13:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39373","activity_ticket_id":"40649","ticket_reference":"HDT41730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 5","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/19","activity_end":"2019-02-18 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48752","activity_notes":"no hot water Sam 0031629400234 - sam_moeskops@hotmail.com, reports nohot water.Please attend site and investigate.Flat 566A Shaftesbury Ave","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 09:37 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 09:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2019 13:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39374","activity_ticket_id":"40653","ticket_reference":"HDT41734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"Flat 4.2","ticket_address_2":"28a Lisle Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/19","activity_end":"2019-02-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48753","activity_notes":"-bathroom light has not been working at all, the switch doesnt turn on or off and has to be turned off at the mains every night. -The grouting on the bathroom floor still needs repairing ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 15:33 (sandra)<\/b>21st pm<\/p>

21\/02\/2019 14:09 (sandra)<\/b>Raked out and regrouted area of bathroom floor. There is very slight movement on 1 tile but this can not be uplifted without damaging it. <\/p>

21\/02\/2019 15:20 (sandra)<\/b>ordered new light switch<\/p>

22\/02\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39375","activity_ticket_id":"40654","ticket_reference":"HDT41735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12686 - Flat 15, The Priory, St Marks Hill, Surbiton, KT6","ticket_address_1":"Flat 15, The Priory","ticket_address_2":"","ticket_town":"Surbiton","ticket_county":"","ticket_postcode":"KT6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/02\/19","activity_end":"2019-02-18 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48754","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39376","activity_ticket_id":"40655","ticket_reference":"HDT41736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/19","activity_end":"2019-02-18 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48755","activity_notes":"Please raise a work order for Reddan electrician to attend.Tenant reported the lights are not turned on. ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39377","activity_ticket_id":"40656","ticket_reference":"HDT41737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door entry system","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/02\/19","activity_end":"2019-02-18 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48756","activity_notes":"As you may recall, you previously helped us regarding our Entryphone not working. Whilst someone came to fix the wires, it remained fixed for a very short period of time, and now it does not ring at all. We are both around all week for whoever needs to come and fix the issue, just let us know when.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 16:10 (jane)<\/b>Replaced blown high level lamp in light fitting main room and order replacement transformer for light in kitchen <\/p>

21\/02\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 11:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 12:00 (jan)<\/b>Email to client for access Tuesday pm, 26th Feb<\/p>

26\/02\/2019 15:37 (sandra)<\/b>light not working and track has been ordered. returning later this week or early next week<\/p>

08\/03\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39378","activity_ticket_id":"39983","ticket_reference":"HDT41064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12606 - Flat 5, 79 St Martins Lane ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/19","activity_end":"2019-02-18 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48757","activity_notes":"Replacement kitchen doors and jet wash to decking two more cupboard doors added as day work day work. check floor and call michael when there ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2018 15:20 (jan)<\/b>Email to tenant to carry our jet washing on Tues, 18th Dec<\/p>

18\/12\/2018 10:31 (jan)<\/b>No power or electrics on the roof<\/p>

19\/12\/2018 09:21 (sandra)<\/b>blind hooks needed and doors have been ordered<\/p>

09\/01\/2019 10:26 (jan)<\/b>Email for access today to replace kitchen doors<\/p>

14\/01\/2019 12:10 (sandra)<\/b>still waiting on access <\/p>

14\/01\/2019 12:50 (jan)<\/b>Booked for Wed, 16th Jan between 10am and 2pm. Access via cleaner<\/p>

14\/01\/2019 15:15 (jan)<\/b>Email to reschedule for Wednesday, 23rd Jan between 10am and 2pm<\/p>

14\/01\/2019 16:07 (jan)<\/b>Booked for 23rd Jan between 10am and 2pm. Access via cleaner<\/p>

22\/01\/2019 13:31 (sandra)<\/b>replacing kitchen doors on 23rd but still in conversation over jet washing and where the electricity and water is going to be picked up from <\/p>

24\/01\/2019 08:32 (sandra)<\/b>1 cupboard door and blind pelmet has been fitted and two more cupboard doors have been ordered <\/p>

29\/01\/2019 14:50 (sandra)<\/b>more day works added to works order <\/p>

04\/02\/2019 09:55 (jane)<\/b>Replacement doors should be delivered Wednesday 6th Feb <\/p>

04\/02\/2019 14:37 (jan)<\/b>Replacement doors also booked for Wed, 6th Feb between 10am and 2pm<\/p>

07\/02\/2019 08:24 (sandra)<\/b>jet washing cannot be carried out as client has not gained any access for either electric or water to carry this out.<\/p>

07\/02\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 10:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2019 10:30 (sandra)<\/b>Hi Reddan, after you changed the kitchen cupboards covers on the dishwasher the door doesnt close properly, the cover jams on the cupboard next to it and I think it has unhinged. Can you arrange to have it fixed this Wednesday- there will be access between 10-13<\/p>

20\/02\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>

20\/02\/2019 14:56 (sandra)<\/b>dishwasher door needs to be replaced. jh to quote<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39379","activity_ticket_id":"40634","ticket_reference":"HDT41715","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12708 - Flat 1, 15 Slingsby Place - fRE-GROUTING For WEDNESDAY 20TH FEBRUARY - PROPERTY VACANT ","ticket_address_1":"Flat 1, 15 Slingsby Place - Re-grouting","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"18\/02\/19","activity_end":"2019-02-18 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48758","activity_notes":"for WEDNESDAY 20TH FEBRUARY - PROPERTY VACANT -RE-GROUTING WORKS ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 09:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39380","activity_ticket_id":"40598","ticket_reference":"HDT41679","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12656 - 3 Mercer Street ","ticket_address_1":"3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/02\/19","activity_end":"2019-02-18 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48759","activity_notes":"Waste pipework repairs ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2019 10:34 (jan)<\/b>Email to tenants for access on 21st and 22nd Feb<\/p>

19\/02\/2019 10:54 (jan)<\/b>Access to flat 7 is with keys<\/p>

19\/02\/2019 12:31 (jan)<\/b>Access confirmed to Flat 1 with keys on 21st and 22nd Feb<\/p>

21\/02\/2019 14:31 (sandra)<\/b>41679 - Flat 1. Has been completed today. Flat 7 requires scaffolding which Deepa is aware of. Therefore could you close both the guys down and place the job on hold until client advises that scaffolding is in place, which I believe will be some extremely length of time.<\/p>

21\/02\/2019 14:32 (sandra)<\/b>(Placed On Hold) waiting on scaffold <\/p>

21\/11\/2019 11:51 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:00 (jane )<\/b>(Ticket Closed)<\/p>

22\/06\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39381","activity_ticket_id":"40598","ticket_reference":"HDT41679","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12656 - 3 Mercer Street ","ticket_address_1":"3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48760","activity_notes":"Waste pipework repairs ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2019 10:34 (jan)<\/b>Email to tenants for access on 21st and 22nd Feb<\/p>

19\/02\/2019 10:54 (jan)<\/b>Access to flat 7 is with keys<\/p>

19\/02\/2019 12:31 (jan)<\/b>Access confirmed to Flat 1 with keys on 21st and 22nd Feb<\/p>

21\/02\/2019 14:31 (sandra)<\/b>41679 - Flat 1. Has been completed today. Flat 7 requires scaffolding which Deepa is aware of. Therefore could you close both the guys down and place the job on hold until client advises that scaffolding is in place, which I believe will be some extremely length of time.<\/p>

21\/02\/2019 14:32 (sandra)<\/b>(Placed On Hold) waiting on scaffold <\/p>

21\/11\/2019 11:51 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:00 (jane )<\/b>(Ticket Closed)<\/p>

22\/06\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39382","activity_ticket_id":"40648","ticket_reference":"HDT41729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"55-57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/19","activity_end":"2019-02-18 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48761","activity_notes":"no hot water","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 10:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39383","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/02\/19","activity_end":"2019-02-18 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48762","activity_notes":"Keys for access at 1:30pm - Repair Aid to look at dishwasher ","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39384","activity_ticket_id":"40657","ticket_reference":"HDT41738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12709 - Flat 1, 13 Goodwins Court","ticket_address_1":"Flat 1, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/02\/19","activity_end":"2019-02-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48763","activity_notes":"New washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2019 09:40 (jan)<\/b>Email for access on Mon, 25th Feb between 10am and 2pm<\/p>

20\/02\/2019 15:40 (jan)<\/b>Booked for Monday, 25th Feb with keys<\/p>

25\/02\/2019 16:53 (jan)<\/b>Email to book Wed, 27th Feb between 10am and 2pm<\/p>

26\/02\/2019 09:36 (jan)<\/b>Email to tenant to reschedule for Wed, 27th Feb<\/p>

28\/02\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39385","activity_ticket_id":"40658","ticket_reference":"HDT41739","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - deshwasher leaking","ticket_address_1":"Flat 1","ticket_address_2":"68 Wimpole Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/19","activity_end":"2019-02-18 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48764","activity_notes":"dishwasher leaking","activity_timesheet":null,"ticket_notes_combined":"

18\/02\/2019 13:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39386","activity_ticket_id":"40036","ticket_reference":"HDT41117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12613 - Flat 3, 26 Rose Street ","ticket_address_1":"Flat 3, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/02\/19","activity_end":"2019-02-28 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48765","activity_notes":"To carefully remove defective glazed doors leading to terrace area, remove all furniture and set aside for re-use.Supply and install new bespoke glazed paneled doors back to aperture, reinstate all previously remove furniture Prime, apply undercoat followed by 1No top coat all to match existing ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2019 12:14 (sandra)<\/b>being manufactured MR<\/p>

21\/02\/2019 08:45 (sandra)<\/b>booked for wednesday 27th <\/p>

27\/02\/2019 16:54 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/03\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39387","activity_ticket_id":"40609","ticket_reference":"HDT41690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp patches","ticket_address_1":"29 Wardour St (upstairs offices)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/02\/19","activity_end":"2019-02-18 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48766","activity_notes":" Recieved a call from tennant Irene 02077 342 414There are damp patches in the bathroom on the ceiling. Please liase with tenant for aceessNext to Pizza Express down the alleyway","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:39 (jane )<\/b>(Ticket Closed)<\/p>

15\/02\/2019 14:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2019 14:51 (jane )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 13:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2019 10:18 (sandra)<\/b>BOOKED 20TH<\/p>

20\/02\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39388","activity_ticket_id":"40609","ticket_reference":"HDT41690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp patches","ticket_address_1":"29 Wardour St (upstairs offices)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/19","activity_end":"2019-02-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48767","activity_notes":" Recieved a call from tennant Irene 02077 342 414There are damp patches in the bathroom on the ceiling. Please liase with tenant for aceessNext to Pizza Express down the alleyway","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 09:39 (jane )<\/b>(Ticket Closed)<\/p>

15\/02\/2019 14:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2019 14:51 (jane )<\/b>(Ticket Closed)<\/p>

18\/02\/2019 13:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2019 10:18 (sandra)<\/b>BOOKED 20TH<\/p>

20\/02\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39389","activity_ticket_id":"40656","ticket_reference":"HDT41737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door entry system","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/19","activity_end":"2019-02-18 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48768","activity_notes":"As you may recall, you previously helped us regarding our Entryphone not working. Whilst someone came to fix the wires, it remained fixed for a very short period of time, and now it does not ring at all. We are both around all week for whoever needs to come and fix the issue, just let us know when.lights out","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 16:10 (jane)<\/b>Replaced blown high level lamp in light fitting main room and order replacement transformer for light in kitchen <\/p>

21\/02\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 11:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 12:00 (jan)<\/b>Email to client for access Tuesday pm, 26th Feb<\/p>

26\/02\/2019 15:37 (sandra)<\/b>light not working and track has been ordered. returning later this week or early next week<\/p>

08\/03\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39390","activity_ticket_id":"40652","ticket_reference":"HDT41733","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"adjust doors","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/19","activity_end":"2019-02-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48769","activity_notes":"Please raise a work order for Reddan to attend apt 5, 38 William IV to adjust doors to the following locations, Its the bedroom door, bathroom door, and second level entrance door.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 15:36 (sandra)<\/b>booled for wednesday after 12. waiting confirmation<\/p>

20\/02\/2019 15:32 (sandra)<\/b>BOOKED FRIDAY BETWEEN 8 - 9AM<\/p>

22\/02\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39391","activity_ticket_id":"40653","ticket_reference":"HDT41734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"Flat 4.2","ticket_address_2":"28a Lisle Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/19","activity_end":"2019-02-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48770","activity_notes":"-bathroom light has not been working at all, the switch doesnt turn on or off and has to be turned off at the mains every night. -The grouting on the bathroom floor still needs repairing ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 15:33 (sandra)<\/b>21st pm<\/p>

21\/02\/2019 14:09 (sandra)<\/b>Raked out and regrouted area of bathroom floor. There is very slight movement on 1 tile but this can not be uplifted without damaging it. <\/p>

21\/02\/2019 15:20 (sandra)<\/b>ordered new light switch<\/p>

22\/02\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39392","activity_ticket_id":"40659","ticket_reference":"HDT41740","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"URGENT leak","ticket_address_1":"Cantina Laredon","ticket_address_2":"10 Upper St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/02\/19","activity_end":"2019-02-18 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48771","activity_notes":"leak","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 16:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39393","activity_ticket_id":"40660","ticket_reference":"HDT41741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fridge not working","ticket_address_1":"Flat 3","ticket_address_2":"33-35 Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/02\/19","activity_end":"2019-02-18 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48772","activity_notes":"James (Tenant) from flat 3 called in to say that his fridge has no power he has tried looking at a fewthings but cannot get the fridge to work so he needs an engineer to attend site to investigate and repair,James has asked if he can be contacted before sending out an engineer so he can make sure he is in.Contact number for James: 07535 788 656","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2019 11:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39394","activity_ticket_id":"40661","ticket_reference":"HDT41742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gas engineer","ticket_address_1":"Flat 2","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/19","activity_end":"2019-02-18 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48773","activity_notes":"Please raise a work order for Reddan gas engineer to attend this afternoon.Reddan, Mike Keenan is aware and he is attending in the next hour ( 4.30pm).Tenant is in for access","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2019 14:02 (sandra)<\/b>Have had to shut boiler down as it is leaking from everywhere. I have spoken to Michael and he will return in the morning but need you to confirm with all required. The Fan IS working. Was turned off. Waiting to see if timer works and turns off but may need to replace if it doesn't<\/p>

21\/02\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:46 (sandra)<\/b>I've just attended the above job to investigate the leak reported. The boiler holds pressure until > 65c, and the starts to leak from a crack in the heat exchanger. A new heat exchanger is required which costs 760.68 incl vat, and is available tomorrow.I can get the price lower by 105 but it will not be in until Monday. I've preliminary booked the parts for tomorrow anyway.<\/p>

25\/03\/2019 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2019 11:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39395","activity_ticket_id":"40662","ticket_reference":"HDT41743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"GLASS PANELS","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6NE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/02\/19","activity_end":"2019-02-18 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48774","activity_notes":"Please attend the above property to confirm that the glass panels in barrier between commercial and residential sections of stairwell are constructed of safety glass. To contact Nick Sly if not.","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39396","activity_ticket_id":"40660","ticket_reference":"HDT41741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fridge not working","ticket_address_1":"Flat 3","ticket_address_2":"33-35 Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/19","activity_end":"2019-02-19 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48775","activity_notes":"James (Tenant) from flat 3 called in to say that his fridge has no power he has tried looking at a fewthings but cannot get the fridge to work so he needs an engineer to attend site to investigate and repair,James has asked if he can be contacted before sending out an engineer so he can make sure he is in.Contact number for James: 07535 788 656","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2019 11:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39397","activity_ticket_id":"40663","ticket_reference":"HDT41744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door not closing","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/19","activity_end":"2019-02-19 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48776","activity_notes":"Contact on site: Nina Lawrence, Office Manager TEL 0207 307 9580 who advises the door is not closing properly again. One of our colleagues said she opened it and then couldnt close it at all (so phoned me) and then a couple of others have said theyre noticing the magnet isnt connecting properly sometimes.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 14:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39398","activity_ticket_id":"40664","ticket_reference":"HDT41745","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom is not working ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/02\/19","activity_end":"2019-02-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48777","activity_notes":"Please raise a work order for flat below for Reddan to look at intercom.The entry \/ intercom system has stopped working at 13 New Row. We can hear the buzzer but the screen is blank and we can't hear the caller. Tenant Gigi Burgdorf gigiburgdorf@hotmail.com07721 957 825","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39399","activity_ticket_id":"40665","ticket_reference":"HDT41746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Key cupboard","ticket_address_1":"21A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/19","activity_end":"2019-02-19 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48778","activity_notes":"Please attend 21A to force open and repair the key cupboard. Reddan, can Travis attend this morning please.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 10:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39400","activity_ticket_id":"40666","ticket_reference":"HDT41747","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights flickering","ticket_address_1":"Flat 11, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/19","activity_end":"2019-02-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48779","activity_notes":"My living room lights are flickering when they are on max brightness, they work on dimmers, and have also occasionally gone off completely when trying to turn them on:Access please arrange with the tenant directly, please cc me and security if management keys need to be released.Annefloor.Carels@outlook.com","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 10:13 (jan)<\/b>Email for access Wed, 20th Feb at 2pm<\/p>

19\/02\/2019 10:27 (jan)<\/b>Booked for Wed, 20th Feb at 2pm. Tenant will provide access<\/p>

21\/02\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39401","activity_ticket_id":"40667","ticket_reference":"HDT41748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12702 - 14 Gerrard Street ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/19","activity_end":"2019-03-08 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48780","activity_notes":"To remove 6No high level external building uplighterrs and replace with LED fittings complete with new time-clock for switching, commission new lighting on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 13:02 (sandra)<\/b>to be scheduled in<\/p>

28\/02\/2019 14:21 (sandra)<\/b>booked for wednesday 6th <\/p>

07\/03\/2019 14:00 (sandra)<\/b>rescheduled for 8th <\/p>

08\/03\/2019 14:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39402","activity_ticket_id":"40667","ticket_reference":"HDT41748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12702 - 14 Gerrard Street ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/03\/19","activity_end":"2019-03-08 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48781","activity_notes":"To remove 6No high level external building uplighterrs and replace with LED fittings complete with new time-clock for switching, commission new lighting on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 13:02 (sandra)<\/b>to be scheduled in<\/p>

28\/02\/2019 14:21 (sandra)<\/b>booked for wednesday 6th <\/p>

07\/03\/2019 14:00 (sandra)<\/b>rescheduled for 8th <\/p>

08\/03\/2019 14:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39403","activity_ticket_id":"40668","ticket_reference":"HDT41749","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blown lamps","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/19","activity_end":"2019-02-19 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48782","activity_notes":"Please attend 21 New Row to replace blown lamps in the common parts.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 15:14 (jane)<\/b>Replaced 14 blown lamps in common parts Order 3 ballest for light fitting ground floor, 2nd and 3rd floor by lift <\/p>

06\/03\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39404","activity_ticket_id":"40669","ticket_reference":"HDT41750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8TH APRIL","ticket_address_1":"Flat 2, 62a Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/19","activity_end":"2019-04-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48783","activity_notes":"Please raise a work order for Reddan to carry out ITC'S on the 8th of April, Tenant moves in on the 11th and clean will be carried out on the 10th.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:02 (sandra)<\/b>8th April<\/p>

02\/04\/2019 12:24 (sandra)<\/b>emailed client to see if we can attend on 5th <\/p>

02\/04\/2019 12:44 (sandra)<\/b>if not booked with Roy by Friday then give to Iain for Monday <\/p>

08\/04\/2019 11:52 (sandra)<\/b>I have replaced both apartment door locks,and replaced batteries in the thermostat. <\/p>

11\/04\/2019 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39405","activity_ticket_id":"40189","ticket_reference":"HDT41270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 18th FEBRUARY","ticket_address_1":"Flat 5, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/19","activity_end":"2019-02-19 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48784","activity_notes":"Please raise a work order for Reddan to carry out Inter tenancy checks on the 18th of February.Please address points in yellow - T moves in on the 22nd Feb and clean booked for the 21st Bathroom2) Pop up waste is missing and has a rubber stopper instead3) Shower hose\/head is leaking4) Shower screen leaking?? Evidence next to toilet5) Silicone required left of hand basin and right hand side of mirror6) Door latch doesn't engage.Hallway1) Cupboard doesn't close\/shut2) Items in cupboard. Ironing board. Bucket. Broom. And Mop3) Front door handle looseKitchen\/Lounge1) Cracked compartment inside fridge and unit needs alignment4) Worktop and support looks to have dropped. Needs lifting, supporting and apply new silicone5) Large gap where skirting meets floor next to work top support edging.6) 2 x windows need chrome cord ties and one cord is way too long. Doesn't match other window8) Inside wardrobe missing capsules and others some working and others not.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 09:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/02\/2019 09:32 (jane )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 11:05 (jan)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2019 14:34 (sandra)<\/b>pop up waste to bath ordered by DW<\/p>

22\/02\/2019 09:50 (jan)<\/b>Email for access this morning<\/p>

22\/02\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39406","activity_ticket_id":"40487","ticket_reference":"HDT41568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Quadrant Business Centre, 135 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/02\/19","activity_end":"2019-02-19 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48785","activity_notes":"Please attend Unit 22-27 QBC GF ladies toilet as a leak has been reported? It is coming from underneath one of the sinks. Access can be provided after 9am","activity_timesheet":"1","ticket_notes_combined":"

08\/02\/2019 11:00 (sandra)<\/b>fit a new basin waste and trap <\/p>

19\/02\/2019 11:54 (jan)<\/b>Scheduled for Wed pm, 20th Feb<\/p>

21\/02\/2019 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39407","activity_ticket_id":"40670","ticket_reference":"HDT41751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 3, 33 Cranbourne St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/02\/19","activity_end":"2019-02-19 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48786","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with intercom. Tenant Alan - siuhinalancheng@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39408","activity_ticket_id":"40644","ticket_reference":"HDT41725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire doors","ticket_address_1":"74 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"19\/02\/19","activity_end":"2019-02-19 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48787","activity_notes":"The damaged fire doors must be investigated and rectified as a number of them are not self closing.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39409","activity_ticket_id":"40645","ticket_reference":"HDT41726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pipework","ticket_address_1":"74 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"19\/02\/19","activity_end":"2019-02-19 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48788","activity_notes":"Please enclose pipework penetrating main stairwell in fire resisting compartmentation to reduce any potential for fire transmission.","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2019 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39410","activity_ticket_id":"40671","ticket_reference":"HDT41752","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Door frame and internal frames ","ticket_address_1":"Flat 2, 42 Monmouth St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/02\/19","activity_end":"2019-02-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48789","activity_notes":"To remove door frame urgently so tenant can get there furniture out ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 15:51 (jan)<\/b>Tenant not moving until next week. Deepa to let us know when she wants us back<\/p>

25\/02\/2019 14:04 (sandra)<\/b>Booked for 26th Feb<\/p>

07\/03\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39411","activity_ticket_id":"40673","ticket_reference":"HDT41754","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"Carpet refit - 1ST MARCH","ticket_address_1":"Riverside Europe LLP, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/19","activity_end":"2019-02-19 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48790","activity_notes":"We have a bit of a random request! Some of our carpet tiles at the entrance to our office are really stained and we wanted someone to swap them out with other tiles from the back of the office so the stains are hidden Is this something Reddan could help with?","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2019 15:41 (jan)<\/b>Scheduled for 4th March<\/p>

20\/02\/2019 12:42 (jan)<\/b>Rescheduled for Friday, 1st March<\/p>

01\/03\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39412","activity_ticket_id":"40675","ticket_reference":"HDT41756","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12715 - 21a Wardour Street","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/19","activity_end":"2019-02-19 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48791","activity_notes":"Shelving ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 10:14 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 10:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2019 10:43 (sandra)<\/b>item one completed<\/p>

05\/03\/2019 11:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39413","activity_ticket_id":"40674","ticket_reference":"HDT41755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Mosquito Device adjustment","ticket_address_1":"55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/19","activity_end":"2019-02-19 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48792","activity_notes":"Please could you raise a job with Reddans for Alan to adjust the Mosquito tomorrow - as discussed between Alan and myself.This is a change of frequency and reducing the length of time on the PIR.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39414","activity_ticket_id":"40673","ticket_reference":"HDT41754","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"Carpet refit - 1ST MARCH","ticket_address_1":"Riverside Europe LLP, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"19\/02\/19","activity_end":"2019-02-19 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48793","activity_notes":"We have a bit of a random request! Some of our carpet tiles at the entrance to our office are really stained and we wanted someone to swap them out with other tiles from the back of the office so the stains are hidden Is this something Reddan could help with?","activity_timesheet":"1","ticket_notes_combined":"

19\/02\/2019 15:41 (jan)<\/b>Scheduled for 4th March<\/p>

20\/02\/2019 12:42 (jan)<\/b>Rescheduled for Friday, 1st March<\/p>

01\/03\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39415","activity_ticket_id":"40676","ticket_reference":"HDT41757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 3, Quantic House","ticket_address_2":"College Parade, Salusbury Road, Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/02\/19","activity_end":"2019-02-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48794","activity_notes":"Natalia (Tenant) from flat 3 has called in to say that she has a leak in her kitchen and she doesn't know where it is coming from so she needs an engineer to attend site to investigate and repair.Contact Number for Natalia: 07454 373 787","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2019 14:18 (jan)<\/b>Left a message for tenant for access this afternoon<\/p>

22\/02\/2019 12:10 (jan)<\/b>Called tenants number but no reply.Ian Scott has been emailed but is on leave until 25th Feb<\/p>

22\/02\/2019 12:24 (jan)<\/b>Booked for Monday, 25th Feb between 8 and 10am<\/p>

25\/02\/2019 12:47 (sandra)<\/b>Repaired sink waste, new Franke basket strainer waste to be collected and fitted<\/p>

26\/02\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39416","activity_ticket_id":"40673","ticket_reference":"HDT41754","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"Carpet refit - 1ST MARCH","ticket_address_1":"Riverside Europe LLP, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/19","activity_end":"2019-03-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48795","activity_notes":"We have a bit of a random request! Some of our carpet tiles at the entrance to our office are really stained and we wanted someone to swap them out with other tiles from the back of the office so the stains are hidden Is this something Reddan could help with?","activity_timesheet":"1","ticket_notes_combined":"

19\/02\/2019 15:41 (jan)<\/b>Scheduled for 4th March<\/p>

20\/02\/2019 12:42 (jan)<\/b>Rescheduled for Friday, 1st March<\/p>

01\/03\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39417","activity_ticket_id":"40677","ticket_reference":"HDT41758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test","ticket_address_1":"Horse & Dolphin BIn Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"19\/02\/19","activity_end":"2019-02-19 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48796","activity_notes":"Please raise a work order for Reddan to carry out a Fixed Wiring Test in Horse & Dolphin Bin Yard.Reddan , this is just for th Bin Yard. Please arrange for attendance and collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 13:02 (sandra)<\/b>booked for 7.30 Tuesday 26th<\/p>

27\/02\/2019 10:36 (sandra)<\/b>Booked for 1st March <\/p>

06\/03\/2019 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39418","activity_ticket_id":"40645","ticket_reference":"HDT41726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pipework","ticket_address_1":"74 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/19","activity_end":"2019-02-19 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48797","activity_notes":"Please enclose pipework penetrating main stairwell in fire resisting compartmentation to reduce any potential for fire transmission.","activity_timesheet":"1","ticket_notes_combined":"

07\/03\/2019 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39419","activity_ticket_id":"40678","ticket_reference":"HDT41759","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Drains check","ticket_address_1":"Flat 16, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/02\/19","activity_end":"2019-02-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48798","activity_notes":"Please could you attend to check the drains are free flowing: please could you confirm when you can attend and please could let me know as I will attend with the contractor","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 16:38 (jan)<\/b>Booked for Wed, 20th Feb at 10am<\/p>

20\/02\/2019 13:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39420","activity_ticket_id":"40189","ticket_reference":"HDT41270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 18th FEBRUARY","ticket_address_1":"Flat 5, 21 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/02\/19","activity_end":"2019-02-19 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48799","activity_notes":"Please raise a work order for Reddan to carry out Inter tenancy checks on the 18th of February.Please address points in yellow - T moves in on the 22nd Feb and clean booked for the 21st Bathroom2) Pop up waste is missing and has a rubber stopper instead3) Shower hose\/head is leaking4) Shower screen leaking?? Evidence next to toilet5) Silicone required left of hand basin and right hand side of mirror6) Door latch doesn't engage.Hallway1) Cupboard doesn't close\/shut2) Items in cupboard. Ironing board. Bucket. Broom. And Mop3) Front door handle looseKitchen\/Lounge1) Cracked compartment inside fridge and unit needs alignment4) Worktop and support looks to have dropped. Needs lifting, supporting and apply new silicone5) Large gap where skirting meets floor next to work top support edging.6) 2 x windows need chrome cord ties and one cord is way too long. Doesn't match other window8) Inside wardrobe missing capsules and others some working and others not.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 09:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/02\/2019 09:32 (jane )<\/b>(Ticket Closed)<\/p>

19\/02\/2019 11:05 (jan)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2019 14:34 (sandra)<\/b>pop up waste to bath ordered by DW<\/p>

22\/02\/2019 09:50 (jan)<\/b>Email for access this morning<\/p>

22\/02\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39422","activity_ticket_id":"40267","ticket_reference":"HDT41348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8th FEBRUARY","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/19","activity_end":"2019-02-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48801","activity_notes":"Please raise a work order for Reddan to carry out the inter tenancy checks on the 8th of Feb.Please take pictures of any works reported before and after completion.","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2019 15:11 (sandra)<\/b>Please note below for tomorrow when the IC'S are carried outor this flat the following definitely need to be addressed:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroom<\/p>

08\/02\/2019 12:02 (sandra)<\/b>Booked for today 8th <\/p>

11\/02\/2019 10:00 (sandra)<\/b>recommedations report sent over <\/p>

11\/02\/2019 10:01 (sandra)<\/b>Please can we remove the beds today, and the table and book pictures.Could we please have the cost for just removing the beds. Also:Leak in corner of shower Touch up bedroom around windows where things have been stuck to wall and pulled off paintBlind hooks to be attached to the walls in bedroomAlso - the radiator thermostat in the bathroom seems to be brokenThe windows in the lounge cannot close - think they just need waxing\/oiling or however they are made easier to operateThe clean is booked for tomorrowTenant moves in 13th <\/p>

12\/02\/2019 15:43 (sandra)<\/b>1) HOB needs replacing 2) MISSING SECONDARY GLAZING ON KITCHEN WINDOW. Quote required to match all others. 3) CRACKED DOOR ON WASHING MACHINE. Am sure this can be replaced. See photos for info 4) MISSING RADIATOR THERMOSTATIC CONTROL VALVE 5) TIE HOOKS for windows. Leyland sold out and Travis waiting for new batchRoy has noticed the above. <\/p>

13\/02\/2019 11:09 (jan)<\/b>Email to client for access Thurs, 14th Feb<\/p>

13\/02\/2019 11:11 (jan)<\/b>Booked for Thurs, 14th Feb with keys to fit the radiator valve<\/p>

13\/02\/2019 11:17 (sandra)<\/b>A new door is on 128.00+VATLabour charge to replace the door is 60.00+VATPlease lest us know if you would like to go ahead.<\/p>

13\/02\/2019 11:18 (sandra)<\/b>repairaid have ordered the new door. <\/p>

14\/02\/2019 10:40 (sandra)<\/b>Supplied and fitted new thermostatic rad valve<\/p>

19\/02\/2019 09:25 (jan)<\/b>Email to client for access on Wed, 20th Feb between 10am and 2pm<\/p>

19\/02\/2019 09:38 (jan)<\/b>Booked for Wed, 20th Feb between 10am and 2pm with keys<\/p>

21\/02\/2019 10:29 (sandra)<\/b>cleats fitted to all windows<\/p>

22\/02\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 13:51 (sandra)<\/b>door to appliance fitted<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39423","activity_ticket_id":"40679","ticket_reference":"HDT41760","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/19","activity_end":"2019-02-20 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48802","activity_notes":"no heating","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39424","activity_ticket_id":"40680","ticket_reference":"HDT41761","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 9th April","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/04\/19","activity_end":"2019-04-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48803","activity_notes":"Please raise a work order for Reddan to carry out ITC'S and Painting on the 12th April, all works to be completed by mid-day 16th April. Clean will be carried out in the afternoon of this date.","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2019 14:01 (sandra)<\/b>12th April<\/p>

09\/04\/2019 15:06 (jane)<\/b>Blind - 7 day lead-time<\/p>

10\/04\/2019 09:26 (jane)<\/b>Tenancy check-out completed, blind on order <\/p>

16\/04\/2019 14:25 (jan)<\/b>Email for access Wednesday to fit the blind<\/p>

16\/04\/2019 15:35 (jan)<\/b>Client has requested attendance first thing Wednesday, 17th April as the new tenant moves in Wed pm<\/p>

16\/04\/2019 15:40 (sandra)<\/b>BLIND BEING FITTED 17\/4<\/p>

17\/04\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39425","activity_ticket_id":"40661","ticket_reference":"HDT41742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gas engineer","ticket_address_1":"Flat 2","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/19","activity_end":"2019-02-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48804","activity_notes":"Please raise a work order for Reddan gas engineer to attend this afternoon.Reddan, Mike Keenan is aware and he is attending in the next hour ( 4.30pm).Tenant is in for access.Tenant called to report that the boiler is still leaking. I'm aware Mike Keenan is not around. Can we have Roy to re attend after 11am to check if it's the same leak.Tenant reported on bathroom fan. Can this be added to the same work order please?","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2019 14:02 (sandra)<\/b>Have had to shut boiler down as it is leaking from everywhere. I have spoken to Michael and he will return in the morning but need you to confirm with all required. The Fan IS working. Was turned off. Waiting to see if timer works and turns off but may need to replace if it doesn't<\/p>

21\/02\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:46 (sandra)<\/b>I've just attended the above job to investigate the leak reported. The boiler holds pressure until > 65c, and the starts to leak from a crack in the heat exchanger. A new heat exchanger is required which costs 760.68 incl vat, and is available tomorrow.I can get the price lower by 105 but it will not be in until Monday. I've preliminary booked the parts for tomorrow anyway.<\/p>

25\/03\/2019 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2019 11:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39426","activity_ticket_id":"40681","ticket_reference":"HDT41762","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/02\/19","activity_end":"2019-02-20 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48805","activity_notes":"Also there appears to be a leak coming from some of the pipes so need looking at that separately.The code to get in there is C1390X.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2019 13:22 (sandra)<\/b>lagging on order<\/p>

20\/02\/2019 13:23 (sandra)<\/b>no leak found pipework is producing condensation. need to be lagged<\/p>

26\/02\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39428","activity_ticket_id":"40684","ticket_reference":"HDT41765","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Window boarding","ticket_address_1":"Flat D","ticket_address_2":"3 West Eaton Place","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1X 8LU","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48807","activity_notes":"Window requires boarding urgently following a fire","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39430","activity_ticket_id":"40684","ticket_reference":"HDT41765","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Window boarding","ticket_address_1":"Flat D","ticket_address_2":"3 West Eaton Place","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1X 8LU","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/19","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48809","activity_notes":"Window requires boarding urgently following a fire","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39431","activity_ticket_id":"40685","ticket_reference":"HDT41766","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"outside sockets not working","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/19","activity_end":"2019-02-20 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48810","activity_notes":"outside sockets in courtyard not working","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2019 13:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39432","activity_ticket_id":"40686","ticket_reference":"HDT41767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rad valve","ticket_address_1":"21a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/02\/19","activity_end":"2019-02-20 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48811","activity_notes":"rad valve","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2019 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39433","activity_ticket_id":"40663","ticket_reference":"HDT41744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door not closing","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"20\/02\/19","activity_end":"2019-02-20 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48812","activity_notes":"Contact on site: Nina Lawrence, Office Manager TEL 0207 307 9580 who advises the door is not closing properly again. One of our colleagues said she opened it and then couldnt close it at all (so phoned me) and then a couple of others have said theyre noticing the magnet isnt connecting properly sometimes.","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2019 14:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39435","activity_ticket_id":"40687","ticket_reference":"HDT41768","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"Lights","ticket_address_1":"Numerix Software, 41 Eastcheap, 2nd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/19","activity_end":"2019-02-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48814","activity_notes":"Please can you send someone to replace 4 lights","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2019 15:47 (jan)<\/b>Booked for Friday am, 22nd Feb<\/p>

21\/02\/2019 09:18 (jan)<\/b>Rescheduled for Friday, 22nd Feb between 3 and 4pm<\/p>

22\/02\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39436","activity_ticket_id":"40643","ticket_reference":"HDT41724","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing","ticket_address_1":"Flat 29, 18\/20 Creechurch Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3A 5AY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/02\/19","activity_end":"2019-02-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48815","activity_notes":"On the 20th February after 58a Brewer Street, could you also allow your technician to come with us at the above address? It should be from around 12.00noon until 14.00?Flash at the back of washing machine, now not working ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 12:15 (jan)<\/b>Booked for Wed, 20th Feb at 12pm<\/p>

20\/02\/2019 16:39 (jan)<\/b>Email for access on Monday, 25th Feb between 12 and 4pm to look at the washing machine<\/p>

21\/02\/2019 15:21 (jan)<\/b>Left a voicemail for the tenant requesting access on Tues, 26th Feb between 10am and 2pm<\/p>

22\/02\/2019 11:23 (jan)<\/b>Tenant to call back to confirm Saturday, 2nd March<\/p>

26\/02\/2019 14:16 (jan)<\/b>Booked for Thurs, 28th Feb between 8am and 12pm. Access via tenant's sister, phone 07450 414093 when on the way <\/p>

01\/03\/2019 13:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39437","activity_ticket_id":"40687","ticket_reference":"HDT41768","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"Lights","ticket_address_1":"Numerix Software, 41 Eastcheap, 2nd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/19","activity_end":"2019-02-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48816","activity_notes":"Please can you send someone to replace 4 lights","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2019 15:47 (jan)<\/b>Booked for Friday am, 22nd Feb<\/p>

21\/02\/2019 09:18 (jan)<\/b>Rescheduled for Friday, 22nd Feb between 3 and 4pm<\/p>

22\/02\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39438","activity_ticket_id":"40688","ticket_reference":"HDT41769","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12718 - Flat 2, 137 Long Acre","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"21\/02\/19","activity_end":"2019-02-21 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48817","activity_notes":"We are able to make a connection which allows satisfactory Freeview and or Sky ReceptionInstalling a UHF\/IF diplexter as a more permanent fix Please Note: Roof access via Flat 4 would be required ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 11:45 (sandra)<\/b>attending on Wednesday 27th<\/p>

28\/02\/2019 10:45 (sandra)<\/b>Installed as estimate and our engineer Tested and left it working unfortunately Flat 2 was not able to be home for the appointment but our engineer did call her and talked to her and assured her he could test it without her being home.<\/p>

28\/02\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39439","activity_ticket_id":"40689","ticket_reference":"HDT41770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12714 - Flat 5, 37-38 Gerrard Street ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/02\/19","activity_end":"2019-02-21 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48818","activity_notes":"Repair or replacement hob ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 13:02 (sandra)<\/b>waiting on delivery and date to fit <\/p>

07\/03\/2019 16:06 (jan)<\/b>Email to tenant for access on Mon, 11th March between 12 and 4pm to fit the new hob<\/p>

11\/03\/2019 11:40 (jan)<\/b>Email for access Tues\/Wed, 12th or 13th March between 10am and 2pm<\/p>

11\/03\/2019 14:19 (jan)<\/b>Booked for Tuesday, 12th March between 10am and 2pm<\/p>

12\/03\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39440","activity_ticket_id":"40470","ticket_reference":"HDT41551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2.2, 28A Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/19","activity_end":"2019-02-21 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48819","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2019 10:08 (jan)<\/b>Email for confirmation of when the new tenant moves in<\/p>

05\/02\/2019 10:21 (jan)<\/b>No new tenant as yet<\/p>

05\/02\/2019 11:13 (sandra)<\/b>Roy attending today for list <\/p>

07\/02\/2019 08:53 (sandra)<\/b>Kitchen\/lounge 1) Windows and blinds function ok but missing acorns and cord is too short. Unless 6ft tall unable to reach when at its high point 2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 7) Silicone around work top needs replacingBedroom 1) Lights not working. Power problem???2) Pipe clips missing on radiator 3) Black paper on window4) Pull cord in blind broken and doesn't function 5) Large hooks in wall. Remove??? Bathroom 1) Shower seal around shower needs redoing 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks??6) Towel rail element not workingHeating needs looking atMarks on walls and chips on skirting Lots of small items left within flat. All rubbish <\/p>

07\/02\/2019 10:42 (sandra)<\/b>2) Missing pipe clips 3) New door stop required 4) Food waste in freezer compartment 5) Plinths need refixing 6) Sink waste doesn't hold water. New required 2) Pipe clips missing on radiator 3) Black paper on window 5) Large hooks in wall. Remove 2) Shower tray blocked 3) Shower door needs adjusting 4) Washing machine waste needs unlocking. Rises too high. Potential leak 5) Remove plastic hooks 6) Towel rail element not working 7) Silicone around work top needs replacing - just cut out 1) Shower seal around shower needs redoing - just cut out SENT TO DAN <\/p>

07\/02\/2019 13:39 (sandra)<\/b>A|M to attend Friday <\/p>

07\/02\/2019 15:42 (sandra)<\/b>reconfigured controls and left working <\/p>

07\/02\/2019 16:02 (sandra)<\/b>All blinds repaired. Silicone cut out to worktop and shower and replaced. Rubbish to be cleared and disposed of tomorrow am<\/p>

13\/02\/2019 15:27 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 08:25 (sandra)<\/b>Refixed lights under cabinets <\/p>

22\/02\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39441","activity_ticket_id":"40690","ticket_reference":"HDT41771","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light globe","ticket_address_1":"5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/19","activity_end":"2019-02-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48820","activity_notes":"Please replace light globe not working in main entrance passage","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39442","activity_ticket_id":"40691","ticket_reference":"HDT41772","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"30 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/02\/19","activity_end":"2019-02-21 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48821","activity_notes":"Could they look at the first floor toilet looks like it needs re-painting (particularly around the window) and the others may need re-painting as well.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 14:01 (sandra)<\/b>to be scheduled in<\/p>

26\/02\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39443","activity_ticket_id":"40692","ticket_reference":"HDT41773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower risers","ticket_address_1":"Top floor flat, 36 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/19","activity_end":"2019-02-21 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48822","activity_notes":"Please raise a work order for Reddan to attend site for the below.To change the shower risers in both the shower cubicles.Both are corroded through and the shower pipe \/ riser has snapped off in both showers.Hi Reddan, can you please arrange for attendance today.Hi Greg, can you please inform tenant we will access with management keys if no one is in.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39444","activity_ticket_id":"40693","ticket_reference":"HDT41774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cleats","ticket_address_1":"9 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/02\/19","activity_end":"2019-02-25 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48823","activity_notes":"To fit cleats","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 10:25 (jan)<\/b>Planned for 25th Feb<\/p>

25\/02\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39446","activity_ticket_id":"40694","ticket_reference":"HDT41775","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cleats","ticket_address_1":"39 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/19","activity_end":"2019-02-26 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48825","activity_notes":"To fit cleats","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2019 10:27 (jan)<\/b>Booked for 26th Feb<\/p>

01\/03\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39447","activity_ticket_id":"40695","ticket_reference":"HDT41776","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window Restrictors ","ticket_address_1":"36 Gerrard St (1st floor balconies)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/19","activity_end":"2019-02-21 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48826","activity_notes":"Good Morning Service desk.Please could you process the following purchase order.Site : 36 Gerrard Street 1st Floor balconiesContractor: ReddanJon: To install window opening restrictors on the 3 windows at 36 Gerrard Street 1st floor.","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 08:18 (sandra)<\/b>Window restrictors supplied and fitted to 2x double doors. 3rd set of doors are in a locked office, I have telephoned tennant and arranged access for tomorrow morning<\/p>

22\/02\/2019 13:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39448","activity_ticket_id":"40675","ticket_reference":"HDT41756","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12715 - 21a Wardour Street","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/19","activity_end":"2019-02-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48827","activity_notes":"Shelving ","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2019 10:14 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2019 10:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2019 10:43 (sandra)<\/b>item one completed<\/p>

05\/03\/2019 11:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39449","activity_ticket_id":"40696","ticket_reference":"HDT41777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue","ticket_address_1":"Flat 4, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/19","activity_end":"2019-02-21 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48828","activity_notes":"Call received from Jacob TEL 07456 139 242 who advises the boiler has stopped working. His girlfriend is home today so access can be gained.","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39450","activity_ticket_id":"40697","ticket_reference":"HDT41778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke detector","ticket_address_1":"Flat 3.3, 4a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/19","activity_end":"2019-02-21 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48829","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with beeping smoke detector, possible low battery.Tenant happy to access with keys","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39451","activity_ticket_id":"40698","ticket_reference":"HDT41779","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12723 - 25 Luxborough Street (Marylebone Exchange)","ticket_address_1":"25 Luxborough Street (Marylebone Exchange)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/02\/19","activity_end":"2019-02-21 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48830","activity_notes":"To make good 2No of window cills and redecorate to match existing to the upper floors in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39452","activity_ticket_id":"40699","ticket_reference":"HDT41780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/19","activity_end":"2019-02-21 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48831","activity_notes":"Please raise a work order for Reddan to attend urgently to the above property, reports that the boiler is not working and the new tenant moves in tomorrow.","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39453","activity_ticket_id":"40700","ticket_reference":"HDT41781","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace bulbs","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/19","activity_end":"2019-02-21 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48832","activity_notes":"replace bulbs where required","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39454","activity_ticket_id":"40701","ticket_reference":"HDT41782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bath taps to be replaced","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/02\/19","activity_end":"2019-02-22 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48833","activity_notes":"bath taps to be replaced","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 15:51 (sandra)<\/b>unable to be removed bath needs to be removed<\/p>

25\/02\/2019 10:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39455","activity_ticket_id":"40702","ticket_reference":"HDT41783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy, PAT Test 1ST MARCH and decorating","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/19","activity_end":"2019-03-01 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48834","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/PAT on the 1st Mar. .Reddan, tenant is moving out on the 28th. Please book this in.","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2019 15:00 (jan)<\/b>Booked for 1st March<\/p>

05\/03\/2019 15:46 (sandra)<\/b>Replaced 4 x smoke and heat alarms Hearing element okRerouted cable for washing machine as it ran across work top. Socket arcing under worktop. Reterminated Washing machine blocked. Drained down and removed sock from filter<\/p>

06\/03\/2019 16:05 (sandra)<\/b>Half a van cleared and disposed of behind office<\/p>

12\/03\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

19\/03\/2019 14:18 (jane)<\/b>Replaced board inside cupboard. <\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39456","activity_ticket_id":"40703","ticket_reference":"HDT41784","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"First Aid Kit","ticket_address_1":"21A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/02\/19","activity_end":"2019-02-22 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48835","activity_notes":"Please raise a work order for Reddan to supply a First Aid Kit for site office use.Reddan, can one of your guys pick this up for tomorrow please?","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39457","activity_ticket_id":"40702","ticket_reference":"HDT41783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy, PAT Test 1ST MARCH and decorating","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/02\/19","activity_end":"2019-02-28 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48836","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/PAT on the 1st Mar. .Reddan, tenant is moving out on the 28th. Please book this in.New tenant is moving in on the 6th Mar. Dean will need to check out the Flat on the Thurs (28th). Need redecorating.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 15:00 (jan)<\/b>Booked for 1st March<\/p>

05\/03\/2019 15:46 (sandra)<\/b>Replaced 4 x smoke and heat alarms Hearing element okRerouted cable for washing machine as it ran across work top. Socket arcing under worktop. Reterminated Washing machine blocked. Drained down and removed sock from filter<\/p>

06\/03\/2019 16:05 (sandra)<\/b>Half a van cleared and disposed of behind office<\/p>

12\/03\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

19\/03\/2019 14:18 (jane)<\/b>Replaced board inside cupboard. <\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39458","activity_ticket_id":"40704","ticket_reference":"HDT41785","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out","ticket_address_1":"3 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/19","activity_end":"2019-02-21 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48837","activity_notes":"Could I please have Alan on site today or tomorrow.We have 3 (could be 4, I will take a look) lights out in 3 Slingsby Place above the makeup counter at Burts Bees.They reported it earlier today.","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2019 15:01 (sandra)<\/b>Please see the attached photo. Our engineer attended and investigated the lighting circuit. There are no faults, the lamps need to be replaced. Unfortunately, the lamps are not standard and need to be ordered (client advised). Therefore 7no 70w Com T lamps are required. <\/p>

27\/02\/2019 10:35 (sandra)<\/b>Booked for Friday 1st <\/p>

01\/03\/2019 15:05 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 12:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/03\/2019 12:05 (jane )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 15:18 (jane)<\/b>Supplied and fitted 7No 70watt COM T lamps <\/p>

13\/11\/2019 14:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39459","activity_ticket_id":"40705","ticket_reference":"HDT41786","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"24a Newport Court (Common parts)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/19","activity_end":"2019-02-21 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48838","activity_notes":"Please raise a work order for Reddan to reinstate fire extinguishers wall brackets on the first floor landing of the common parts.Reddan, can you please check \/ make safe loose handrails.","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39460","activity_ticket_id":"40706","ticket_reference":"HDT41787","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light fitting","ticket_address_1":"13A Macclesfield St (2nd floor office)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/19","activity_end":"2019-02-21 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48839","activity_notes":"Please assign a works order to Redden for the following:Light fitting has fallen from ceiling, please refix","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39461","activity_ticket_id":"40707","ticket_reference":"HDT41788","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"electrical safety test","ticket_address_1":"Flat D","ticket_address_2":"3 West Eaton Place","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1X 8LU","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/19","activity_end":"2019-02-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48840","activity_notes":"electrical safety test","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39462","activity_ticket_id":"40708","ticket_reference":"HDT41789","ticket_client":"2064","client_name":"Point Surveyors ","ticket_title":"Plug socket","ticket_address_1":"Point 2 Surveyors, 3rd Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/19","activity_end":"2019-02-21 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48841","activity_notes":"Can we please arrange for an electrician to visit us on the 3rd floor to repair an electrical plug socket? ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39463","activity_ticket_id":"40709","ticket_reference":"HDT41790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet door lock and stopper","ticket_address_1":"21a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/02\/19","activity_end":"2019-02-22 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48842","activity_notes":"toilet door lock and stopper ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 11:08 (sandra )<\/b>(Ticket Closed)<\/p>

26\/03\/2019 12:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2019 12:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39464","activity_ticket_id":"40711","ticket_reference":"HDT41792","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"brackets and handrails","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/19","activity_end":"2019-02-22 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48843","activity_notes":"To reinstate fire extinguishers wall brackets on the first floor landing of the common parts.Reddan, can you please check \/ make safe loose handrails","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39465","activity_ticket_id":"40704","ticket_reference":"HDT41785","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out","ticket_address_1":"3 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"22\/02\/19","activity_end":"2019-02-22 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48844","activity_notes":"Could I please have Alan on site today or tomorrow.We have 3 (could be 4, I will take a look) lights out in 3 Slingsby Place above the makeup counter at Burts Bees.They reported it earlier today.","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2019 15:01 (sandra)<\/b>Please see the attached photo. Our engineer attended and investigated the lighting circuit. There are no faults, the lamps need to be replaced. Unfortunately, the lamps are not standard and need to be ordered (client advised). Therefore 7no 70w Com T lamps are required. <\/p>

27\/02\/2019 10:35 (sandra)<\/b>Booked for Friday 1st <\/p>

01\/03\/2019 15:05 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 12:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/03\/2019 12:05 (jane )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 15:18 (jane)<\/b>Supplied and fitted 7No 70watt COM T lamps <\/p>

13\/11\/2019 14:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39466","activity_ticket_id":"40223","ticket_reference":"HDT41304","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Light bulb","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/19","activity_end":"2019-02-22 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48845","activity_notes":"One of the light bulbs changed before Xmas has gone again. Light is in the office area above a desk.","activity_timesheet":"1","ticket_notes_combined":"

22\/02\/2019 10:41 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2019 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 11:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39467","activity_ticket_id":"40713","ticket_reference":"HDT41794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/02\/19","activity_end":"2019-02-22 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48846","activity_notes":"Please raise a work order for Reddan to attend to the following issues;The bath tap is drippingThe light over the sink in the bathroom needs a replacement bulb (it looks like a specialist one is needed)Please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 10:50 (jan)<\/b>Email for access this afternoon<\/p>

22\/02\/2019 15:48 (sandra)<\/b>Materials 6.49 (cash payment Robert Dyas) <\/p>

25\/02\/2019 09:28 (jan)<\/b>Email for access today for Danny<\/p>

25\/02\/2019 10:12 (sandra)<\/b>access today with tenant from 11 am <\/p>

25\/02\/2019 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39468","activity_ticket_id":"40713","ticket_reference":"HDT41794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/19","activity_end":"2019-02-22 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48847","activity_notes":"Please raise a work order for Reddan to attend to the following issues;The bath tap is drippingThe light over the sink in the bathroom needs a replacement bulb (it looks like a specialist one is needed)Please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 10:50 (jan)<\/b>Email for access this afternoon<\/p>

22\/02\/2019 15:48 (sandra)<\/b>Materials 6.49 (cash payment Robert Dyas) <\/p>

25\/02\/2019 09:28 (jan)<\/b>Email for access today for Danny<\/p>

25\/02\/2019 10:12 (sandra)<\/b>access today with tenant from 11 am <\/p>

25\/02\/2019 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39469","activity_ticket_id":"40715","ticket_reference":"HDT41796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken glass","ticket_address_1":"77-78 St Martins Lane, 1st office door","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"22\/02\/19","activity_end":"2019-02-22 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48848","activity_notes":"Please raise a work order for Reddan to attend to measure up the broken glass to the 1st office door that has been broken in to, and order new glass, the door will need boarding for security, also please note that the police have not attended yet so be cautious when measuring door.","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 16:27 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39470","activity_ticket_id":"40716","ticket_reference":"HDT41797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter tenancy 18th APRIL & washing machine","ticket_address_1":"Flat 2, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/04\/19","activity_end":"2019-04-18 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48849","activity_notes":"Please raise a work order for Reddan to carry out the Inter tenancy checks on the 18th April for the above apartment,part of the door of the washing machine is coming off can this be looked at also.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:01 (sandra)<\/b>18th April<\/p>

18\/04\/2019 12:39 (sandra)<\/b>Booked for 19th <\/p>

23\/04\/2019 14:20 (sandra)<\/b>Fl2,23 Charlotte St-the top part of the wooden door on an integrated washing machine was loose so I put a couple of brackets<\/p>

23\/04\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39471","activity_ticket_id":"40716","ticket_reference":"HDT41797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter tenancy 18th APRIL & washing machine","ticket_address_1":"Flat 2, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"19\/04\/19","activity_end":"2019-04-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48850","activity_notes":"Please raise a work order for Reddan to carry out the Inter tenancy checks on the 18th April for the above apartment,part of the door of the washing machine is coming off can this be looked at also.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:01 (sandra)<\/b>18th April<\/p>

18\/04\/2019 12:39 (sandra)<\/b>Booked for 19th <\/p>

23\/04\/2019 14:20 (sandra)<\/b>Fl2,23 Charlotte St-the top part of the wooden door on an integrated washing machine was loose so I put a couple of brackets<\/p>

23\/04\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39472","activity_ticket_id":"40717","ticket_reference":"HDT41798","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Hanging sign","ticket_address_1":"The Covent Garden Shop","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/19","activity_end":"2019-02-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48851","activity_notes":"Please can you arrange for the hanging sign to be removed and left with Timi in the management suite. DESIGNERS CLOSET and Long Acre","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39473","activity_ticket_id":"40656","ticket_reference":"HDT41737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door entry system","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/02\/19","activity_end":"2019-02-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48852","activity_notes":"As you may recall, you previously helped us regarding our Entryphone not working. Whilst someone came to fix the wires, it remained fixed for a very short period of time, and now it does not ring at all. We are both around all week for whoever needs to come and fix the issue, just let us know when.lights out","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 16:10 (jane)<\/b>Replaced blown high level lamp in light fitting main room and order replacement transformer for light in kitchen <\/p>

21\/02\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 11:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 12:00 (jan)<\/b>Email to client for access Tuesday pm, 26th Feb<\/p>

26\/02\/2019 15:37 (sandra)<\/b>light not working and track has been ordered. returning later this week or early next week<\/p>

08\/03\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39474","activity_ticket_id":"40712","ticket_reference":"HDT41793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12727 - 13 New Row ","ticket_address_1":"Apt 3, 1st Floor, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/03\/19","activity_end":"2019-03-18 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48853","activity_notes":"Window cill redec","activity_timesheet":"1","ticket_notes_combined":"

14\/03\/2019 09:12 (jan)<\/b>Email for access this afternoon<\/p>

15\/03\/2019 15:03 (jan)<\/b>Booked for Monday, 18th March. Access with keys, knock first<\/p>

18\/03\/2019 11:43 (jane)<\/b>Not complete, shuttering and cement in place,need to return to remove shuttering but this can be done from outside so no need for future access. <\/p>

20\/03\/2019 08:53 (jane)<\/b>Not complete, removed shuttering and prepared for painting, <\/p>

22\/03\/2019 10:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39475","activity_ticket_id":"40718","ticket_reference":"HDT41799","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12724 - Flat 2, Cooper House ","ticket_address_1":"Flat 2, Cooper House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/19","activity_end":"2019-02-22 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48854","activity_notes":"We attended the above job to investigate the leak reported on the boiler. The boiler holds pressure until > 65c, and then starts to leak from a crack in the heat exchanger. A new heat exchanger is required and is available tomorrow if the order is placed asap today ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:39 (sandra)<\/b>booked for Monday PM 25th<\/p>

01\/03\/2019 12:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39476","activity_ticket_id":"40719","ticket_reference":"HDT41800","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Battery operated lights","ticket_address_1":"St Martins Courtyard hoarding","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/19","activity_end":"2019-02-22 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48855","activity_notes":"Jane Moscrop called, she wants Iain of Travis to fit some battery operated lights to the hoarding of above She says you can purchase them from anywhere?!! if they can report to Jane please ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>

22\/02\/2019 14:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39477","activity_ticket_id":"40717","ticket_reference":"HDT41798","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Hanging sign","ticket_address_1":"The Covent Garden Shop","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/19","activity_end":"2019-02-24 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48856","activity_notes":"Please can you arrange for the hanging sign to be removed and left with Timi in the management suite. DESIGNERS CLOSET and Long Acre","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39478","activity_ticket_id":"40715","ticket_reference":"HDT41796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken glass","ticket_address_1":"77-78 St Martins Lane, 1st office door","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/02\/19","activity_end":"2019-02-22 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48857","activity_notes":"Please raise a work order for Reddan to attend to measure up the broken glass to the 1st office door that has been broken in to, and order new glass, the door will need boarding for security, also please note that the police have not attended yet so be cautious when measuring door.","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2019 16:27 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39479","activity_ticket_id":"40720","ticket_reference":"HDT41801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rain leak","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/02\/19","activity_end":"2019-02-25 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48858","activity_notes":"rain leak ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 12:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39480","activity_ticket_id":"40721","ticket_reference":"HDT41802","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lighting issue","ticket_address_1":"Flat 2, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/02\/19","activity_end":"2019-02-25 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48859","activity_notes":"Please could you attend today to the lighting issue at the abovementioned.Please call Lilian 30mins before arrival :- 07780483262 Alan has previously attend and is aware the switch needs to be replaced. also please can the engineer attend well before 1pm.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 11:07 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39481","activity_ticket_id":"40722","ticket_reference":"HDT41803","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lighting issue","ticket_address_1":"Flat 1, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/02\/19","activity_end":"2019-02-25 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48860","activity_notes":"Experiencing the same issues as Flat 1","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39482","activity_ticket_id":"40723","ticket_reference":"HDT41804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light","ticket_address_1":"Flat 2.2, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/02\/19","activity_end":"2019-02-25 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48861","activity_notes":"Please raise a work order for Reddan electrician to attend site.tenant reported:the light in their wardrobe will not turn off and it is too bright when they are trying to sleep. ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 09:59 (jan)<\/b>Email to client for access today<\/p>

25\/02\/2019 12:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39483","activity_ticket_id":"40724","ticket_reference":"HDT41805","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights not working","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/02\/19","activity_end":"2019-02-25 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48862","activity_notes":"Please could you attend today morning: -Saco apartments have reported.the 4th floor corridor ceiling lights are not working. (It makes me think a fuse has gone out as all of them dont work, which is odd.)Access into the building; please collect keys from security office,.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 15:24 (sandra)<\/b>Reset MCB order 2 new ballest for lights<\/p>

04\/03\/2019 13:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39484","activity_ticket_id":"40714","ticket_reference":"HDT41795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12722 - Flat 5, 79 St Martins Lane ","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/19","activity_end":"2019-03-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48863","activity_notes":"To carefully remove existing dishwasher and dispose of correctly.To then supply and install new integrated Neff dishwasher, commission on completion and leave in full working order.","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2019 14:28 (sandra)<\/b>on order <\/p>

27\/02\/2019 14:37 (sandra)<\/b>booked for 6th March between 1 - 4 pm<\/p>

06\/03\/2019 09:23 (jan)<\/b>Rescheduled for Wed, March 13th between 1 and 4pm in accordance with the tenants wishes <\/p>

12\/03\/2019 11:09 (jan)<\/b>Email to tenant for timings tomorrow<\/p>

13\/03\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39486","activity_ticket_id":"40723","ticket_reference":"HDT41804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light","ticket_address_1":"Flat 2.2, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48865","activity_notes":"Please raise a work order for Reddan electrician to attend site.tenant reported:the light in their wardrobe will not turn off and it is too bright when they are trying to sleep. ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 09:59 (jan)<\/b>Email to client for access today<\/p>

25\/02\/2019 12:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39487","activity_ticket_id":"40725","ticket_reference":"HDT41806","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12728 - Flat 3, 66 Shaftesbury Avenue ","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/19","activity_end":"2019-03-13 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48866","activity_notes":"To supply and fit 1No new purpose-made Grey wooden 50mm slat with 3No ribbons, venetian blind to window reveal ","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2019 16:02 (jane)<\/b>Have ordered sample of blind to see if matches sample in the office<\/p>

26\/02\/2019 13:38 (jane)<\/b>Blind on order, 5-7 day delivery time <\/p>

07\/03\/2019 10:42 (jan)<\/b>Email to client for access on Wed am, 13th March<\/p>

07\/03\/2019 16:43 (jan)<\/b>Booked for Wed am, 13th March<\/p>

13\/03\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39488","activity_ticket_id":"40726","ticket_reference":"HDT41807","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light - 11TH MARCH","ticket_address_1":"Flat 4.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/19","activity_end":"2019-03-11 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48867","activity_notes":"Please attend 16A, Flat 4.1 as the tenant reported that the closet light will not turn off and it is wasting electricity. ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 10:29 (jan)<\/b>Awaiting access for Tues, 26th Feb<\/p>

26\/02\/2019 10:10 (jan)<\/b>Booked for 11th March after 10.30am. Tenant will provide access<\/p>

13\/03\/2019 12:14 (sandra)<\/b>Roy didnt attend to this one - needs to be rescheduled <\/p>

13\/03\/2019 12:29 (jan)<\/b>Email for access Thurs\/Fri, 14th or 15th March<\/p>

14\/03\/2019 14:04 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39489","activity_ticket_id":"40727","ticket_reference":"HDT41808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/02\/19","activity_end":"2019-02-25 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48868","activity_notes":"Please raise a work order for Reddan to attend to resolve both issues below and confirm attendance.washing machine seems to have stopped working. The door no longer opens and there are clothes in there after a wash. Light bulbs not working, please confirm what type of bulbs they are?","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:45 (sandra)<\/b>Light bulb is an LED fitting and unfortunately it is a unit with a driver.These are expensive (about 70) and need to be ordered. I left it working and Alan may have what I need if it goes againWashing machine filter was blocked. Have drained machine and cleaned the filter but the door I believe is damaged. It is showing it is open but it won't close and I think tenant may have tried to force the door open.Repair aid is required<\/p>

25\/02\/2019 16:04 (jan)<\/b>Email for access on Wed pm, 27th Feb for We Fix<\/p>

25\/02\/2019 16:29 (jan)<\/b>Booked for Wed pm, 27th Feb with keys<\/p>

26\/02\/2019 11:39 (sandra)<\/b>booked for Wednesday<\/p>

28\/02\/2019 08:37 (sandra)<\/b>door lock is broken. we have ordered a new one <\/p>

04\/03\/2019 14:13 (jan)<\/b>Email to tenant for access today<\/p>

04\/03\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2019 08:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39490","activity_ticket_id":"40657","ticket_reference":"HDT41738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12709 - Flat 1, 13 Goodwins Court","ticket_address_1":"Flat 1, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/02\/19","activity_end":"2019-02-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48869","activity_notes":"New washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2019 09:40 (jan)<\/b>Email for access on Mon, 25th Feb between 10am and 2pm<\/p>

20\/02\/2019 15:40 (jan)<\/b>Booked for Monday, 25th Feb with keys<\/p>

25\/02\/2019 16:53 (jan)<\/b>Email to book Wed, 27th Feb between 10am and 2pm<\/p>

26\/02\/2019 09:36 (jan)<\/b>Email to tenant to reschedule for Wed, 27th Feb<\/p>

28\/02\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39491","activity_ticket_id":"40728","ticket_reference":"HDT41809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm and Co2 test - 26th feb","ticket_address_1":"Flat 4.2, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/02\/19","activity_end":"2019-02-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48870","activity_notes":"Please raise a work order for Reddan to attend on the 26th Feb AM to carry out smoke and co2 alarm tests.","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 09:15 (sandra)<\/b>1 x Mains heat alarm kitchen (2026 Renew) 1 x Mains smoke alarm lounge (2026) 1 x Mains smoke alarm hallway (2026) 1 x Siren linked to building in hallway (Not tested)1 x Mains smoke alarm bedroom (2026) 1 x Mains Carbon monoxide boiler cupboard in bathroom <\/p>

26\/02\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39492","activity_ticket_id":"40729","ticket_reference":"HDT41810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet seat","ticket_address_1":"Flat 1, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/02\/19","activity_end":"2019-02-25 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48871","activity_notes":"Please raise a work order for Reddan to attend to replace toilet seat and confirm to us how much the replacement is.Please confirm when this can be carried out.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 12:54 (jan)<\/b>Email to tenant for access this afternoon<\/p>

25\/02\/2019 14:56 (jan)<\/b>Email for access Tues, 26th Feb or alternatively send a pic<\/p>

26\/02\/2019 09:30 (jan)<\/b>Email for access today to remove the wooden board<\/p>

26\/02\/2019 17:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39493","activity_ticket_id":"40731","ticket_reference":"HDT41812","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate sign with new baton board ","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/02\/19","activity_end":"2019-02-25 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48872","activity_notes":"To reinstate sign with new baton board ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39494","activity_ticket_id":"40732","ticket_reference":"HDT41813","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No power in kitchen","ticket_address_1":"Flat 6, Westbourne House, Richmond Rd","ticket_address_2":"Twickenham","ticket_town":"London","ticket_county":"","ticket_postcode":"TW1 3AS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"25\/02\/19","activity_end":"2019-02-25 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48873","activity_notes":" Received call from Valentina, tenant Flat 6. 07491-810 385. Reporting she has partial electric in her property. The mains trip switch to one circuit is down and will not turn back on. She does not have power in the kitchen area but her appliances are working fine. She would like an engineer to come out tomorrow, her children are sleeping now but she will need to cook for them tomorrow.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 14:52 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39495","activity_ticket_id":"40733","ticket_reference":"HDT41814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12731 - Dragon Light - Wardour Street and Shaftesbury Avenue ","ticket_address_1":"Dragon Light - Wardour Street and Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/19","activity_end":"2019-05-03 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48874","activity_notes":"Replacement lighting ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 10:23 (jane)<\/b>All fittings in stock, awaiting lanterns to be removed so that cherry picker can gain access <\/p>

15\/03\/2019 10:55 (jan)<\/b>Lanterns to be removed by end of March<\/p>

03\/05\/2019 11:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39496","activity_ticket_id":"40730","ticket_reference":"HDT41811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/19","activity_end":"2019-02-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48875","activity_notes":"Please raise a work order for Reddan to attend to the below:- Loose toilet flush handle \/ door hooks- Skylight roller brushes against wall when opening- Skylight clean- Faulty heating\/controller- replace damaged kitchen plinth (1x)Reddan, please provide quote on Bathroom wall mirror cabinet. Can you please arrange for electrician to attend to check on the lightings. Tenant reported on cable issues.Please provide quotes if any replacement required.","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2019 14:41 (jan)<\/b>Email for access for Iain Tues pm, 26th Feb and Alan and Mike on Friday, 1st March<\/p>

26\/02\/2019 16:23 (jan)<\/b>Dan arranged with the tenant to return with ladders Wed pm, 27th Feb. Dan to assist<\/p>

27\/02\/2019 08:59 (sandra)<\/b>Hooks refixed, flush handle and leak on toilet repaired.Returning tomorrow pm with new plinth and ladders for skylight access.<\/p>

28\/02\/2019 09:10 (jan)<\/b>Email for access this afternoon<\/p>

28\/02\/2019 16:35 (sandra)<\/b>above the ceiling there are heating panels and he runs the risk of damage if he relocates the lights which are being hit by the cupboards.<\/p>

01\/03\/2019 12:40 (sandra)<\/b>quote to replace heating controller <\/p>

01\/03\/2019 14:56 (jan)<\/b>Booked for Monday pm with keys for MK to return to run through the system<\/p>

01\/03\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 16:18 (jan)<\/b>MK to return on Wed, 6th March to remove the controllers as agreed with Charlotte<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39497","activity_ticket_id":"40730","ticket_reference":"HDT41811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/19","activity_end":"2019-02-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48876","activity_notes":"Please raise a work order for Reddan to attend to the below:- Loose toilet flush handle \/ door hooks- Skylight roller brushes against wall when opening- Skylight clean- Faulty heating\/controller- replace damaged kitchen plinth (1x)Reddan, please provide quote on Bathroom wall mirror cabinet. Can you please arrange for electrician to attend to check on the lightings. Tenant reported on cable issues.Please provide quotes if any replacement required.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:41 (jan)<\/b>Email for access for Iain Tues pm, 26th Feb and Alan and Mike on Friday, 1st March<\/p>

26\/02\/2019 16:23 (jan)<\/b>Dan arranged with the tenant to return with ladders Wed pm, 27th Feb. Dan to assist<\/p>

27\/02\/2019 08:59 (sandra)<\/b>Hooks refixed, flush handle and leak on toilet repaired.Returning tomorrow pm with new plinth and ladders for skylight access.<\/p>

28\/02\/2019 09:10 (jan)<\/b>Email for access this afternoon<\/p>

28\/02\/2019 16:35 (sandra)<\/b>above the ceiling there are heating panels and he runs the risk of damage if he relocates the lights which are being hit by the cupboards.<\/p>

01\/03\/2019 12:40 (sandra)<\/b>quote to replace heating controller <\/p>

01\/03\/2019 14:56 (jan)<\/b>Booked for Monday pm with keys for MK to return to run through the system<\/p>

01\/03\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 16:18 (jan)<\/b>MK to return on Wed, 6th March to remove the controllers as agreed with Charlotte<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39498","activity_ticket_id":"40730","ticket_reference":"HDT41811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/19","activity_end":"2019-03-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48877","activity_notes":"Please raise a work order for Reddan to attend to the below:- Loose toilet flush handle \/ door hooks- Skylight roller brushes against wall when opening- Skylight clean- Faulty heating\/controller- replace damaged kitchen plinth (1x)Reddan, please provide quote on Bathroom wall mirror cabinet. Can you please arrange for electrician to attend to check on the lightings. Tenant reported on cable issues.Please provide quotes if any replacement required.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:41 (jan)<\/b>Email for access for Iain Tues pm, 26th Feb and Alan and Mike on Friday, 1st March<\/p>

26\/02\/2019 16:23 (jan)<\/b>Dan arranged with the tenant to return with ladders Wed pm, 27th Feb. Dan to assist<\/p>

27\/02\/2019 08:59 (sandra)<\/b>Hooks refixed, flush handle and leak on toilet repaired.Returning tomorrow pm with new plinth and ladders for skylight access.<\/p>

28\/02\/2019 09:10 (jan)<\/b>Email for access this afternoon<\/p>

28\/02\/2019 16:35 (sandra)<\/b>above the ceiling there are heating panels and he runs the risk of damage if he relocates the lights which are being hit by the cupboards.<\/p>

01\/03\/2019 12:40 (sandra)<\/b>quote to replace heating controller <\/p>

01\/03\/2019 14:56 (jan)<\/b>Booked for Monday pm with keys for MK to return to run through the system<\/p>

01\/03\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 16:18 (jan)<\/b>MK to return on Wed, 6th March to remove the controllers as agreed with Charlotte<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39499","activity_ticket_id":"40727","ticket_reference":"HDT41808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"27\/02\/19","activity_end":"2019-02-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48878","activity_notes":"Please raise a work order for Reddan to attend to resolve both issues below and confirm attendance.washing machine seems to have stopped working. The door no longer opens and there are clothes in there after a wash. Light bulbs not working, please confirm what type of bulbs they are?fdibartolo@tzell.com","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:45 (sandra)<\/b>Light bulb is an LED fitting and unfortunately it is a unit with a driver.These are expensive (about 70) and need to be ordered. I left it working and Alan may have what I need if it goes againWashing machine filter was blocked. Have drained machine and cleaned the filter but the door I believe is damaged. It is showing it is open but it won't close and I think tenant may have tried to force the door open.Repair aid is required<\/p>

25\/02\/2019 16:04 (jan)<\/b>Email for access on Wed pm, 27th Feb for We Fix<\/p>

25\/02\/2019 16:29 (jan)<\/b>Booked for Wed pm, 27th Feb with keys<\/p>

26\/02\/2019 11:39 (sandra)<\/b>booked for Wednesday<\/p>

28\/02\/2019 08:37 (sandra)<\/b>door lock is broken. we have ordered a new one <\/p>

04\/03\/2019 14:13 (jan)<\/b>Email to tenant for access today<\/p>

04\/03\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2019 08:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39500","activity_ticket_id":"40733","ticket_reference":"HDT41814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12731 - Dragon Light - Wardour Street and Shaftesbury Avenue ","ticket_address_1":"Dragon Light - Wardour Street and Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"06\/03\/19","activity_end":"2019-03-06 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48879","activity_notes":"Replacement lighting ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 10:23 (jane)<\/b>All fittings in stock, awaiting lanterns to be removed so that cherry picker can gain access <\/p>

15\/03\/2019 10:55 (jan)<\/b>Lanterns to be removed by end of March<\/p>

03\/05\/2019 11:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39501","activity_ticket_id":"40734","ticket_reference":"HDT41815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12TH MARCH","ticket_address_1":"Flat 2.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/19","activity_end":"2019-03-12 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48880","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on the 9th March.Reddan , new tenant is moving in on 19th Mar. No need for gas \/ PAT test. ","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 14:16 (sandra)<\/b>recommendations attached <\/p>

14\/03\/2019 13:12 (jane)<\/b>Decorating works complete <\/p>

14\/03\/2019 14:12 (jane)<\/b>Maintenance list being carried out on Friday 15th March <\/p>

18\/03\/2019 11:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39502","activity_ticket_id":"40736","ticket_reference":"HDT41817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"taps to be fitted but bath needs to be taken ou","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/02\/19","activity_end":"2019-02-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48881","activity_notes":"bath needs to be taken out and taps to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 09:31 (sandra)<\/b>access asked for Wednesday at 9 am awaiting confirmation<\/p>

26\/02\/2019 11:10 (sandra)<\/b>access confirmed <\/p>

26\/02\/2019 11:12 (jan)<\/b>Booked for Wed, 27th Feb at 9am. Tenant to provide access<\/p>

27\/02\/2019 15:15 (jane)<\/b>Bath shower mixer with Kit on order, will be delivered to our office on Thursday 28th February <\/p>

28\/02\/2019 15:48 (jan)<\/b>Email for access Fri, 1st March at 9.30am<\/p>

01\/03\/2019 14:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39503","activity_ticket_id":"40735","ticket_reference":"HDT41816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks , Gas Safety Inspection\/PAT test - 13TH MARCH","ticket_address_1":"Flat 1, 1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/19","activity_end":"2019-03-13 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48882","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on 11th March.Reddan, new tenant moves in on the 18th March. ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 16:24 (jane)<\/b>Decorating works completed <\/p>

18\/03\/2019 09:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39504","activity_ticket_id":"40735","ticket_reference":"HDT41816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks , Gas Safety Inspection\/PAT test - 13TH MARCH","ticket_address_1":"Flat 1, 1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/19","activity_end":"2019-03-13 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48883","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on 11th March.Reddan, new tenant moves in on the 18th March. ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 16:24 (jane)<\/b>Decorating works completed <\/p>

18\/03\/2019 09:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39505","activity_ticket_id":"40736","ticket_reference":"HDT41817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"taps to be fitted but bath needs to be taken ou","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/19","activity_end":"2019-02-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48884","activity_notes":"bath needs to be taken out and taps to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 09:31 (sandra)<\/b>access asked for Wednesday at 9 am awaiting confirmation<\/p>

26\/02\/2019 11:10 (sandra)<\/b>access confirmed <\/p>

26\/02\/2019 11:12 (jan)<\/b>Booked for Wed, 27th Feb at 9am. Tenant to provide access<\/p>

27\/02\/2019 15:15 (jane)<\/b>Bath shower mixer with Kit on order, will be delivered to our office on Thursday 28th February <\/p>

28\/02\/2019 15:48 (jan)<\/b>Email for access Fri, 1st March at 9.30am<\/p>

01\/03\/2019 14:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39506","activity_ticket_id":"40737","ticket_reference":"HDT41818","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test","ticket_address_1":"19 William Mews","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1X 9HE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/19","activity_end":"2019-03-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48885","activity_notes":"I need to please arrange the annual compliance testing for the boiler\/gas. Contact is Julian Radcliffe 020 7908 5655 or 07966 964185","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 15:25 (jan)<\/b>Left a voicemail for access on Friday am, 1st March<\/p>

26\/02\/2019 14:45 (jan)<\/b>Email to tenant for access on Friday, 1st March between 8 and 9am<\/p>

28\/02\/2019 12:54 (jan)<\/b>Booked for 1st March between 8 and 9am, access via tenant<\/p>

01\/03\/2019 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39507","activity_ticket_id":"40738","ticket_reference":"HDT41819","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Paint tins","ticket_address_1":"55-56 St Martins Lane, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/19","activity_end":"2019-02-25 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48886","activity_notes":"Please raise a work order for Reddan to attend to remove the paint tins in the gas boiler cupboard on the 1st floor.Please note that there are cleaning items in there and these have to remain.","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39508","activity_ticket_id":"40739","ticket_reference":"HDT41820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12729 - Flat 6, 37-38 Gerrard Street ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/19","activity_end":"2019-03-11 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48887","activity_notes":"Replacement blinds ","activity_timesheet":"1","ticket_notes_combined":"

26\/02\/2019 09:43 (sandra)<\/b>jh to order <\/p>

26\/02\/2019 13:10 (jane)<\/b>Blinds on order, 5 - 7 day delivery period <\/p>

26\/02\/2019 16:18 (jan)<\/b>Iain arranged with the tenant to re-attend with ladders on Wed pm, 27th Feb.Dan to assist<\/p>

26\/02\/2019 16:20 (jan)<\/b>Incorrect previous note - intended for ticket 41811<\/p>

05\/03\/2019 10:31 (jan)<\/b>Email for access on Fri am, 8th March<\/p>

11\/03\/2019 09:33 (jan)<\/b>Email to tenant for access today<\/p>

11\/03\/2019 13:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39510","activity_ticket_id":"40618","ticket_reference":"HDT41699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12706 - Flat 1.2, 16a Rupert Street ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48889","activity_notes":"Replacement Neff induction hob ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 09:13 (sandra)<\/b>on order<\/p>

19\/02\/2019 15:24 (jan)<\/b>Email to tenant for access on Thurs, 21st Feb between 10am and 2pm<\/p>

19\/02\/2019 15:34 (jan)<\/b>Booked for Thurs, 21st Feb between 10am and 2pm. Tenant will be home for access.<\/p>

21\/02\/2019 16:17 (jan)<\/b>RA running late. Email to tenant for access between 6 and 7pm<\/p>

21\/02\/2019 16:27 (jan)<\/b>Email for access on Saturday, 23rd Feb<\/p>

21\/02\/2019 16:44 (jan)<\/b>Booked with the tenant for Sat, 23rd Feb between 10am and 2pm<\/p>

26\/02\/2019 15:10 (jan)<\/b>Email for access Wed, 27th Feb between 10am and 2pm<\/p>

27\/02\/2019 09:48 (jan)<\/b>Booked for today between 10am and 2pm. Tenant to provide access<\/p>

27\/02\/2019 16:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39511","activity_ticket_id":"40740","ticket_reference":"HDT41821","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle","ticket_address_1":"52A Shaftesbury Ave (Basement)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/02\/19","activity_end":"2019-02-26 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48890","activity_notes":"Please raise a work order for Reddan to re in-state basement door handle. ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 13:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39512","activity_ticket_id":"40741","ticket_reference":"HDT41822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door","ticket_address_1":"32 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/19","activity_end":"2019-02-26 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48891","activity_notes":"To fix the street door at 32 Goodge Street (Travis has been advised).","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 14:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39513","activity_ticket_id":"40742","ticket_reference":"HDT41823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire action signage to the common parts ","ticket_address_1":"39 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/19","activity_end":"2019-02-26 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48892","activity_notes":"Fire action signage to the common parts ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 14:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39514","activity_ticket_id":"40743","ticket_reference":"HDT41824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To fit new back rest on chair to replace faulty ones ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/19","activity_end":"2019-02-26 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48893","activity_notes":"To fit new back rest on chair to replace faulty ones ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39515","activity_ticket_id":"40744","ticket_reference":"HDT41825","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"Flat 5, Nassau House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/19","activity_end":"2019-02-27 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48894","activity_notes":"Tenant reported :all the spot lights in the back bedroom of the property all went out, the rest of the flats lights are fine it's just this room. ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 14:31 (jan)<\/b>Booked for Wed, 27th Feb after 10.30am<\/p>

27\/02\/2019 11:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39516","activity_ticket_id":"40745","ticket_reference":"HDT41826","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Graffiti removal","ticket_address_1":"34 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/19","activity_end":"2019-02-26 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48895","activity_notes":"Please raise a work order for Reddan to remove graffiti..","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2019 17:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39517","activity_ticket_id":"40739","ticket_reference":"HDT41820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12729 - Flat 6, 37-38 Gerrard Street ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/02\/19","activity_end":"2019-02-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48896","activity_notes":"Replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2019 09:43 (sandra)<\/b>jh to order <\/p>

26\/02\/2019 13:10 (jane)<\/b>Blinds on order, 5 - 7 day delivery period <\/p>

26\/02\/2019 16:18 (jan)<\/b>Iain arranged with the tenant to re-attend with ladders on Wed pm, 27th Feb.Dan to assist<\/p>

26\/02\/2019 16:20 (jan)<\/b>Incorrect previous note - intended for ticket 41811<\/p>

05\/03\/2019 10:31 (jan)<\/b>Email for access on Fri am, 8th March<\/p>

11\/03\/2019 09:33 (jan)<\/b>Email to tenant for access today<\/p>

11\/03\/2019 13:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39518","activity_ticket_id":"40730","ticket_reference":"HDT41811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/02\/19","activity_end":"2019-02-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48897","activity_notes":"Please raise a work order for Reddan to attend to the below:- Loose toilet flush handle \/ door hooks- Skylight roller brushes against wall when opening- Skylight clean- Faulty heating\/controller- replace damaged kitchen plinth (1x)Reddan, please provide quote on Bathroom wall mirror cabinet. Can you please arrange for electrician to attend to check on the lightings. Tenant reported on cable issues.Please provide quotes if any replacement required.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:41 (jan)<\/b>Email for access for Iain Tues pm, 26th Feb and Alan and Mike on Friday, 1st March<\/p>

26\/02\/2019 16:23 (jan)<\/b>Dan arranged with the tenant to return with ladders Wed pm, 27th Feb. Dan to assist<\/p>

27\/02\/2019 08:59 (sandra)<\/b>Hooks refixed, flush handle and leak on toilet repaired.Returning tomorrow pm with new plinth and ladders for skylight access.<\/p>

28\/02\/2019 09:10 (jan)<\/b>Email for access this afternoon<\/p>

28\/02\/2019 16:35 (sandra)<\/b>above the ceiling there are heating panels and he runs the risk of damage if he relocates the lights which are being hit by the cupboards.<\/p>

01\/03\/2019 12:40 (sandra)<\/b>quote to replace heating controller <\/p>

01\/03\/2019 14:56 (jan)<\/b>Booked for Monday pm with keys for MK to return to run through the system<\/p>

01\/03\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 16:18 (jan)<\/b>MK to return on Wed, 6th March to remove the controllers as agreed with Charlotte<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39519","activity_ticket_id":"40730","ticket_reference":"HDT41811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/19","activity_end":"2019-02-27 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48898","activity_notes":"Please raise a work order for Reddan to attend to the below:- Loose toilet flush handle \/ door hooks- Skylight roller brushes against wall when opening- Skylight clean- Faulty heating\/controller- replace damaged kitchen plinth (1x)Reddan, please provide quote on Bathroom wall mirror cabinet. Can you please arrange for electrician to attend to check on the lightings. Tenant reported on cable issues.Please provide quotes if any replacement required.","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2019 14:41 (jan)<\/b>Email for access for Iain Tues pm, 26th Feb and Alan and Mike on Friday, 1st March<\/p>

26\/02\/2019 16:23 (jan)<\/b>Dan arranged with the tenant to return with ladders Wed pm, 27th Feb. Dan to assist<\/p>

27\/02\/2019 08:59 (sandra)<\/b>Hooks refixed, flush handle and leak on toilet repaired.Returning tomorrow pm with new plinth and ladders for skylight access.<\/p>

28\/02\/2019 09:10 (jan)<\/b>Email for access this afternoon<\/p>

28\/02\/2019 16:35 (sandra)<\/b>above the ceiling there are heating panels and he runs the risk of damage if he relocates the lights which are being hit by the cupboards.<\/p>

01\/03\/2019 12:40 (sandra)<\/b>quote to replace heating controller <\/p>

01\/03\/2019 14:56 (jan)<\/b>Booked for Monday pm with keys for MK to return to run through the system<\/p>

01\/03\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 16:18 (jan)<\/b>MK to return on Wed, 6th March to remove the controllers as agreed with Charlotte<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39520","activity_ticket_id":"40747","ticket_reference":"HDT41828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator issue","ticket_address_1":"Flat 3, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/02\/19","activity_end":"2019-02-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48899","activity_notes":"Please raise a work order for Reddan to to attend to resolve issue with Radiator in this apartment the tenant can not switch it off despite turning it down to zero it is still on.Please confirm attendance.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 09:27 (jan)<\/b>Email for access this afternoon<\/p>

27\/02\/2019 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39521","activity_ticket_id":"40748","ticket_reference":"HDT41829","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window pane","ticket_address_1":"Flat 2, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/19","activity_end":"2019-02-27 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48900","activity_notes":"Please raise a work order for Reddan to attend to check this window pane and repair to make safe.Please confirm attendance.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 09:37 (jan)<\/b>Awaiting access for 12pm today<\/p>

27\/02\/2019 11:27 (sandra)<\/b>waiting for access <\/p>

28\/02\/2019 11:16 (jan)<\/b>Email to tenant for access Fri am, 1st March<\/p>

28\/02\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39522","activity_ticket_id":"40749","ticket_reference":"HDT41830","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Door intercom","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/02\/19","activity_end":"2019-02-27 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48901","activity_notes":"Would we be able to get someone out to take a look at our door intercom please? Wed like to move it a couple of desks behind so this will involve somehow moving the wires under the floor boards (I think someone did this for us a few years back for us).","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2019 13:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 13:37 (sandra)<\/b>BOOKED FOR SATURDAY 23RD MARCH <\/p>

26\/03\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39523","activity_ticket_id":"40754","ticket_reference":"HDT41835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/19","activity_end":"2019-03-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48902","activity_notes":"cleats to be fitted to all windows in all flats ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 14:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 15:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 15:22 (sandra)<\/b>The only apartment in 24 Newport Court is partially completed,I will return tomorrow to complete. <\/p>

01\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39524","activity_ticket_id":"40755","ticket_reference":"HDT41836","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Toilet flush","ticket_address_1":"111 Harley St (Top floor flat)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/19","activity_end":"2019-02-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48903","activity_notes":"roger clemance 02074861781 needs a plumber to fix the toilet flush ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:28 (sandra)<\/b>Broken siphon Tried 4 hardware stores but to no avail. W1 Bathrooms has ordered it as it is a discontinued siphon but said that they should be able to get it tomorrow <\/p>

28\/02\/2019 13:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39525","activity_ticket_id":"40756","ticket_reference":"HDT41837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"68 Shaftesbury Avenue - 2nd Floor balcony - load bearing test ","ticket_address_1":"68 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/02\/19","activity_end":"2019-02-27 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48904","activity_notes":"68 Shaftesbury Avenue - 2nd Floor balcony - load bearing test ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 14:53 (jane)<\/b>Provisionally booked for Monday 11th March <\/p>

07\/03\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39526","activity_ticket_id":"40757","ticket_reference":"HDT41838","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"94 Shaftesbury Avenue - Load bearing testing of balcony ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/02\/19","activity_end":"2019-02-27 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48905","activity_notes":"94 Shaftesbury Avenue - Load bearing testing of balcony Access via keys into Flat 2, 3 and 4","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 14:53 (jane)<\/b>Provisionally booked for Monday 11th March <\/p>

07\/03\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39527","activity_ticket_id":"40758","ticket_reference":"HDT41839","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"37-38 Gerrard Street - Loading bearing testing to balcony ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/02\/19","activity_end":"2019-02-27 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48906","activity_notes":"37-38 Gerrard Street - Loading bearing testing to balcony Access to all x 6No flats ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 14:52 (jane)<\/b>Provisionally booked for Monday 11th March <\/p>

07\/03\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39528","activity_ticket_id":"40759","ticket_reference":"HDT41840","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"66 Shaftesbury Avenue - Loading bearing test to balcony ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/02\/19","activity_end":"2019-02-27 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48907","activity_notes":"66 Shaftesbury Avenue - Loading bearing test to balcony Access into Flat 4 and 5 via keys ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 14:52 (jane)<\/b>Provisionally booked for Monday 11th March <\/p>

07\/03\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39529","activity_ticket_id":"40760","ticket_reference":"HDT41841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Apt 1, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"27\/02\/19","activity_end":"2019-02-27 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48908","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported :The dishwasher in the above apartment has stopped working. We have taken a look & found, You can hear the motor running but the programme is failing to start.There is power getting to the unit but the controls to set the programs to run are dead. There are no red neon lightsHave unplugged it from under the sink.","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39530","activity_ticket_id":"40750","ticket_reference":"HDT41831","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lock changes","ticket_address_1":"127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/19","activity_end":"2019-02-27 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48909","activity_notes":"Could I please ask for 3 locks to be changed on the estate? One would be the cleaners rest room in the basement (next to the bin room in block 10) One for the 4th floor fire escape of 127 LA, going out to the timber deck towards Block 5 roof.And the last one is the Block 5 roof door (the 127 LA side from the timber deck) ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39531","activity_ticket_id":"40761","ticket_reference":"HDT41842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker issues","ticket_address_1":"15 Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"27\/02\/19","activity_end":"2019-02-27 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48910","activity_notes":"Issues with the cooker. 2 rings on the top aren't heating up and the bottom element of the oven is not working.","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 08:28 (sandra)<\/b>I changed the lower heating element on the oven and only one of the plates on the hob because in my opinion the rest are fine. In fact I boiled some water and all 4 hob plates worked but the one I changed was a bit slower. If the tenants still have complaints please ask them to specify with which plate. <\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39532","activity_ticket_id":"40762","ticket_reference":"HDT41843","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Extra help with removal","ticket_address_1":"41-45 Neal Street to 17 Endell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/02\/19","activity_end":"2019-02-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48911","activity_notes":"boxes to be moved from 41-45 Neal Street to 17 Endell St","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39533","activity_ticket_id":"40762","ticket_reference":"HDT41843","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Extra help with removal","ticket_address_1":"41-45 Neal Street to 17 Endell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/19","activity_end":"2019-02-28 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48912","activity_notes":"boxes to be moved from 41-45 Neal Street to 17 Endell St","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39534","activity_ticket_id":"40762","ticket_reference":"HDT41843","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Extra help with removal","ticket_address_1":"41-45 Neal Street to 17 Endell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/02\/19","activity_end":"2019-02-28 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48913","activity_notes":"boxes to be moved from 41-45 Neal Street to 17 Endell St","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39535","activity_ticket_id":"40618","ticket_reference":"HDT41699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12706 - Flat 1.2, 16a Rupert Street ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/19","activity_end":"2019-02-27 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48914","activity_notes":"Replacement Neff induction hob ","activity_timesheet":"1","ticket_notes_combined":"

18\/02\/2019 09:13 (sandra)<\/b>on order<\/p>

19\/02\/2019 15:24 (jan)<\/b>Email to tenant for access on Thurs, 21st Feb between 10am and 2pm<\/p>

19\/02\/2019 15:34 (jan)<\/b>Booked for Thurs, 21st Feb between 10am and 2pm. Tenant will be home for access.<\/p>

21\/02\/2019 16:17 (jan)<\/b>RA running late. Email to tenant for access between 6 and 7pm<\/p>

21\/02\/2019 16:27 (jan)<\/b>Email for access on Saturday, 23rd Feb<\/p>

21\/02\/2019 16:44 (jan)<\/b>Booked with the tenant for Sat, 23rd Feb between 10am and 2pm<\/p>

26\/02\/2019 15:10 (jan)<\/b>Email for access Wed, 27th Feb between 10am and 2pm<\/p>

27\/02\/2019 09:48 (jan)<\/b>Booked for today between 10am and 2pm. Tenant to provide access<\/p>

27\/02\/2019 16:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39536","activity_ticket_id":"40764","ticket_reference":"HDT41845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Camera","ticket_address_1":"34-36 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/19","activity_end":"2019-02-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48915","activity_notes":"Please raise a work order for Reddan to investigate if this camera is connected, otherwise please remove it.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:25 (jan )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 16:35 (jan)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39537","activity_ticket_id":"40763","ticket_reference":"HDT41844","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gutter clearing","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/03\/19","activity_end":"2019-03-01 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48916","activity_notes":"Could I kindly ask for the gutter above the entrance of 15 SP (by the glass canopy) to be cleared?What is the earliest in a morning this could be booked in for please?Added to the below:We need to clear the guttering behind the canopies above Jamies as well as 15 SP.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:05 (jan)<\/b>Booked for Friday, 1st March at 7.30am<\/p>

01\/03\/2019 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39538","activity_ticket_id":"40763","ticket_reference":"HDT41844","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gutter clearing","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/19","activity_end":"2019-03-01 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48917","activity_notes":"Could I kindly ask for the gutter above the entrance of 15 SP (by the glass canopy) to be cleared?What is the earliest in a morning this could be booked in for please?Added to the below:We need to clear the guttering behind the canopies above Jamies as well as 15 SP.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:05 (jan)<\/b>Booked for Friday, 1st March at 7.30am<\/p>

01\/03\/2019 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39539","activity_ticket_id":"39729","ticket_reference":"HDT40810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/19","activity_end":"2019-03-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48918","activity_notes":"I am writing to follow up on the status of the items reported broken a few weeks ago.Our kitchen tap has now completely fallen off and the toilet seat is still unfixed. Can I ask for these to be rectified as soon as possible.One separate item is the main entrance door to the block, the one in the street. It doesnt shut by itself and is always open as the tenants dont lock it behind. Please could someone attend to these.","activity_timesheet":"1","ticket_notes_combined":"

21\/11\/2018 10:28 (jan)<\/b>New tap and toilet seat on order<\/p>

21\/11\/2018 11:42 (jan)<\/b>Email for access Fri am, 23rd Nov to fit temporary tap and toilet seat<\/p>

21\/11\/2018 11:54 (jan)<\/b>Booked for Friday, 23rd Nov before 10am. Tenant to provide access<\/p>

23\/11\/2018 11:19 (sandra)<\/b>investigated main door and courts are now dealing with this <\/p>

27\/11\/2018 12:55 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2018 09:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2018 15:08 (sandra)<\/b>toilet seat is on orderno tap can be sourced. entering with Lillian to remove tap from other flat and reinstating in said flat Tuesday <\/p>

03\/12\/2018 10:06 (sandra)<\/b>Have removed tap from 3.2 as arranged to source replacement parts<\/p>

04\/12\/2018 09:08 (sandra)<\/b>Removed tap and took away to source new part <\/p>

19\/12\/2018 16:04 (jan)<\/b>Email to client for access to fit the tap and toilet seat<\/p>

20\/12\/2018 09:26 (sandra)<\/b>I have heard from the tenant who has advised that they are away travelling, so they do not want any visits this side of the year.I have gone back to the tenants for them to confirm when they are back from travelling.Once the tenant confirms, I will let you know.<\/p>

20\/12\/2018 11:27 (jan)<\/b>Email to client for access Fri, 21st Dec<\/p>

07\/01\/2019 13:19 (sandra)<\/b>emailed lillian for access today\/tomorrow <\/p>

16\/01\/2019 14:45 (sandra)<\/b>emailed client as tap is expensive and we have not been given access by the tenant.Asked client if they wish us to return the tap.<\/p>

22\/01\/2019 13:18 (sandra)<\/b>still no access and Lillian is aware <\/p>

04\/02\/2019 13:42 (sandra)<\/b>(Placed On Hold) waiting on access from the tenant taps have been purchased <\/p>

27\/02\/2019 12:29 (sandra )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 12:30 (sandra)<\/b>taps have been purchased but have not been fitted due to no access from tenant. email client and made aware that we will be invoicing and charging for taps <\/p>

27\/02\/2019 16:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 11:17 (jan)<\/b>Booked for Thurs, 7th March at 8.30am with Lilian<\/p>

07\/03\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39540","activity_ticket_id":"40765","ticket_reference":"HDT41846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"21\/22 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/02\/19","activity_end":"2019-02-27 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48919","activity_notes":" Please raise a work order for Reddan to paint the the wall between Kowloon Bakery & Play to win.Reddan, we would like it painted to black please.","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39541","activity_ticket_id":"40751","ticket_reference":"HDT41832","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"JH\/JH\/12730 - 39 Earlham Street ","ticket_address_1":"39 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/19","activity_end":"2019-05-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48920","activity_notes":"Various works 1) To remove TV Screen for Meeting Room 4 and make good wall2) Remove projector screen from Meeting Room 1, make good wall and install TV screen from MeetingRoom 4.3) To relocate TV Aerial point for Meeting Room 4 to Meeting Room 14) Rise up two fluorescent strip lights at rear of office ready for new Pods to be installed ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:18 (sandra)<\/b>Can I confirm our electrician can be with you on Thursday 21st March at 7.30 am to start the works.He can continue Friday afternoon at 2 pm in the meeting room where you are having the meeting Friday morningAnd he will then return Monday morning from 8 am to complete the works.Can you confirm this and I will book this for you.<\/p>

20\/03\/2019 13:39 (jane)<\/b>2nd Part of the works have been rescheduled for Thursday 28th March <\/p>

01\/04\/2019 09:13 (sandra)<\/b>rescheduled as tv too heavy to go on wall. awaiting delivery of the cabinet and client will update us and book in to complete the works <\/p>

01\/04\/2019 15:55 (jan)<\/b>Booked for Thurs, 11th April to erect the cabinet<\/p>

02\/04\/2019 14:14 (jan)<\/b>Client has asked to move the date forward to erect the cabinet. Email for access Wed am, 3rd April<\/p>

02\/04\/2019 14:26 (jan)<\/b>Rescheduled for Friday, 5th April at 9am<\/p>

30\/04\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

30\/04\/2019 09:56 (sandra)<\/b>Had to put together a stand as TV was to heavy for the wall. <\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39542","activity_ticket_id":"40766","ticket_reference":"HDT41847","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Padlocks","ticket_address_1":"Londsdale Rd (rear 1st floor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/19","activity_end":"2019-02-27 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48921","activity_notes":"Please arrange for a padlock to be put into the window gates internally at the rear 1st floor as it's unsecure at the moment. There are 3 windows that need locks on.Keys are with Dutch & Dutch. Tenant's details are as follows: Zach Forest, DirectorDutch & Dutch, 174 West End Lane, London, NW6 1SWT: 020 7443 9867 M: 07890 209 397 ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39543","activity_ticket_id":"40767","ticket_reference":"HDT41848","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm test ","ticket_address_1":"Flat 4, 10 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/19","activity_end":"2019-02-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48922","activity_notes":"Please raise a work order for Reddan to carry out smoke alarm test tomorrow morning am.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 10:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39544","activity_ticket_id":"40768","ticket_reference":"HDT41849","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom is not working ","ticket_address_1":"Flat 9, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/02\/19","activity_end":"2019-02-27 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48923","activity_notes":"Please raise a work order for Reddan to attend to take a look at the above apartments intercom, the tenant has reported that the video camera and sound are not working and they have to run down stairs to open the door. Tenant Oksana Podlesnaya 04\/03\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39545","activity_ticket_id":"40764","ticket_reference":"HDT41845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Camera","ticket_address_1":"34-36 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/02\/19","activity_end":"2019-02-27 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48924","activity_notes":"Please raise a work order for Reddan to investigate if this camera is connected, otherwise please remove it.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:25 (jan )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 16:35 (jan)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39546","activity_ticket_id":"40769","ticket_reference":"HDT41850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Neon bulbs","ticket_address_1":"38 Tavistock St, Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/03\/19","activity_end":"2019-03-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48925","activity_notes":"The neon bulbs in stairway and the front windows need replacing","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2019 13:21 (sandra)<\/b>access on 6th <\/p>

06\/03\/2019 15:34 (sandra)<\/b>electronic light switch orderedcontrollers x 2key pads x 3changed various high level blown lamps<\/p>

07\/03\/2019 09:58 (jan)<\/b>Email for access this afternoon<\/p>

07\/03\/2019 14:32 (sandra)<\/b>window repaired <\/p>

12\/03\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39548","activity_ticket_id":"40770","ticket_reference":"HDT41851","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"PAT test - Chapter Living ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/19","activity_end":"2019-03-05 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48927","activity_notes":"We need to get a model tested v early next week - project: Chapter Living. Its ready, located in the basement Model shop.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39549","activity_ticket_id":"40771","ticket_reference":"HDT41852","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/02\/19","activity_end":"2019-02-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48928","activity_notes":"Please raise work order for Reddan to attend site.Tenant reported:The fridge and toilet cistern is broken.Could you sent someone to check it out for me please.Reddan, tenant can give access at 11am. Please arrange.","activity_timesheet":"1","ticket_notes_combined":"

28\/02\/2019 15:49 (sandra)<\/b>ordered new flush valve for toilet <\/p>

28\/02\/2019 15:51 (sandra)<\/b>integrated undercounter lamona HJA6132<\/p>

28\/02\/2019 15:51 (sandra)<\/b>QUOTE FOR NEW FRIDGE TO FOLLOW <\/p>

01\/03\/2019 14:43 (jan)<\/b>Flush valve should be in stock on Monday. Book in for the same day<\/p>

08\/03\/2019 16:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39550","activity_ticket_id":"40036","ticket_reference":"HDT41117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12613 - Flat 3, 26 Rose Street ","ticket_address_1":"Flat 3, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/02\/19","activity_end":"2019-02-28 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48929","activity_notes":"To carefully remove defective glazed doors leading to terrace area, remove all furniture and set aside for re-use.Supply and install new bespoke glazed paneled doors back to aperture, reinstate all previously remove furniture Prime, apply undercoat followed by 1No top coat all to match existing ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2019 12:14 (sandra)<\/b>being manufactured MR<\/p>

21\/02\/2019 08:45 (sandra)<\/b>booked for wednesday 27th <\/p>

27\/02\/2019 16:54 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/03\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39551","activity_ticket_id":"40730","ticket_reference":"HDT41811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 6, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/19","activity_end":"2019-02-28 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48930","activity_notes":"Please raise a work order for Reddan to attend to the below:- Loose toilet flush handle \/ door hooks- Skylight roller brushes against wall when opening- Skylight clean- Faulty heating\/controller- replace damaged kitchen plinth (1x)Reddan, please provide quote on Bathroom wall mirror cabinet. Can you please arrange for electrician to attend to check on the lightings. Tenant reported on cable issues.Please provide quotes if any replacement required.","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2019 14:41 (jan)<\/b>Email for access for Iain Tues pm, 26th Feb and Alan and Mike on Friday, 1st March<\/p>

26\/02\/2019 16:23 (jan)<\/b>Dan arranged with the tenant to return with ladders Wed pm, 27th Feb. Dan to assist<\/p>

27\/02\/2019 08:59 (sandra)<\/b>Hooks refixed, flush handle and leak on toilet repaired.Returning tomorrow pm with new plinth and ladders for skylight access.<\/p>

28\/02\/2019 09:10 (jan)<\/b>Email for access this afternoon<\/p>

28\/02\/2019 16:35 (sandra)<\/b>above the ceiling there are heating panels and he runs the risk of damage if he relocates the lights which are being hit by the cupboards.<\/p>

01\/03\/2019 12:40 (sandra)<\/b>quote to replace heating controller <\/p>

01\/03\/2019 14:56 (jan)<\/b>Booked for Monday pm with keys for MK to return to run through the system<\/p>

01\/03\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2019 16:18 (jan)<\/b>MK to return on Wed, 6th March to remove the controllers as agreed with Charlotte<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39552","activity_ticket_id":"40772","ticket_reference":"HDT41853","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet blocked (ladies)","ticket_address_1":"The Talent Business, 4th Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/02\/19","activity_end":"2019-02-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48931","activity_notes":"Can I please have one of the guys to attend to a blocked toilet on the 4th floor in 17 SP?Please let me know approximately when this would be booked in for as the tenants would like to be kept in the loop.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39553","activity_ticket_id":"40773","ticket_reference":"HDT41854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door closer","ticket_address_1":"48 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/02\/19","activity_end":"2019-02-28 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48932","activity_notes":"Please raise a work order for Reddan to attend to adjust the door closer recently installed on the main door as discussed with Travis who is aware.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39554","activity_ticket_id":"39935","ticket_reference":"HDT41016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks, PAT test and Redecoration - 1st FEBRUARY","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/03\/19","activity_end":"2019-03-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48933","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/gas & electric test and redecoration.Reddan, tenant vacates 30th Jan. Please schedule this 1st Feb which is a Friday. New tenant moves in on 6th Feb.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2019 15:27 (sandra)<\/b>window cleats fitted <\/p>

31\/01\/2019 09:59 (sandra)<\/b>Kitchen\/Lounge 1) Gas Hob needs looking at. Ignition doesn't work. Could be just the fuse.2) Window 1. Broken cord to blind. And missing sash stops. 3) Window 2. Broken cord and missing cord joined and Acorn. Needs to be ordered to match existing grey. 4) Floor has lots of stains on the floor from leak from above and spillages. Not sure how it will look once cleaned.5) Dishwasher seems to be faulty. Have tried to reset it.6) Damaged mains smoke alarm from leak from above 7) Ease and adjust cabinet doors 8) Silicone around work top needs redoingShower\/toilet 1) Shower screen door seal needs replacing. 2) Missing knob on shower rail. Perhaps remove?? 3) Toilet roll holder and towel holder needs adjusting Bedroom 1) pull cord on blind broken 2) Wardrobe doors difficult to open\/close. Possibly due to leak from above LARGE STAINS ON CEILING AND WALLS. In lounge, bedroom, bathroom and hallway above door Overall a nice easy flat to do<\/p>

31\/01\/2019 10:05 (sandra)<\/b>And missing bit in towel rail valve. See photos <\/p>

31\/01\/2019 12:18 (sandra)<\/b>recommendations sent to client and awaiting the go ahead <\/p>

31\/01\/2019 15:37 (jan)<\/b>Booked for Tues, 5th Feb between 12 and 4pm to look at the dishwasher<\/p>

05\/02\/2019 11:14 (sandra)<\/b>Roy booked with keys to do PAT test today <\/p>

06\/02\/2019 16:21 (sandra)<\/b>new drain pump ordered <\/p>

13\/02\/2019 11:16 (jan)<\/b>Email to client for access on Monday, 18th Feb to fit the dishwasher part<\/p>

13\/02\/2019 15:15 (jan)<\/b>Repair Aid booked for Monday, 18th Feb between 10am and 2pm<\/p>

21\/02\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 11:39 (jan)<\/b>Email for access Fri am, 1st March to look at the dishwasher<\/p>

28\/02\/2019 12:43 (jan)<\/b>Washing machine booked for Friday am, 1st March. Tenant to provide access<\/p>

05\/03\/2019 15:16 (sandra)<\/b>client to inform us if they want the washing machine or the PCB fitted <\/p>

12\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39555","activity_ticket_id":"40769","ticket_reference":"HDT41850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Neon bulbs","ticket_address_1":"38 Tavistock St, Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/19","activity_end":"2019-03-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48934","activity_notes":"- Front windows in the living room are not staying open, falling shut","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2019 13:21 (sandra)<\/b>access on 6th <\/p>

06\/03\/2019 15:34 (sandra)<\/b>electronic light switch orderedcontrollers x 2key pads x 3changed various high level blown lamps<\/p>

07\/03\/2019 09:58 (jan)<\/b>Email for access this afternoon<\/p>

07\/03\/2019 14:32 (sandra)<\/b>window repaired <\/p>

12\/03\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39556","activity_ticket_id":"40748","ticket_reference":"HDT41829","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window pane","ticket_address_1":"Flat 2, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/19","activity_end":"2019-02-28 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48935","activity_notes":"Please raise a work order for Reddan to attend to check this window pane and repair to make safe.Please confirm attendance.Daniel Daynes 07900 051420","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 09:37 (jan)<\/b>Awaiting access for 12pm today<\/p>

27\/02\/2019 11:27 (sandra)<\/b>waiting for access <\/p>

28\/02\/2019 11:16 (jan)<\/b>Email to tenant for access Fri am, 1st March<\/p>

28\/02\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39557","activity_ticket_id":"40762","ticket_reference":"HDT41843","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Extra help with removal","ticket_address_1":"41-45 Neal Street to 17 Endell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/02\/19","activity_end":"2019-02-28 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48936","activity_notes":"boxes to be moved from 41-45 Neal Street to 17 Endell St","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39558","activity_ticket_id":"40774","ticket_reference":"HDT41855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke detectors","ticket_address_1":"74 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/02\/19","activity_end":"2019-02-28 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48937","activity_notes":"Please could Reddan place some additional smoke detectors throughout the common parts eg main stairwell. Travis has been advised.","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2019 16:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39559","activity_ticket_id":"40775","ticket_reference":"HDT41856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/03\/19","activity_end":"2019-03-01 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48938","activity_notes":"Can you please look into the below regarding the dishwasher and confirm when this can be carried out.Im having a little problem with the dishwasher. The power button sticks and it is VERY difficult to turn one. Also, I noticed this morning that on the bottom drawer\/shelf the front wheels are missing.James Bender james@jamescbender.com","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2019 09:12 (jan)<\/b>Email to tenant for access this afternoon<\/p>

13\/03\/2019 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39560","activity_ticket_id":"40764","ticket_reference":"HDT41845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Camera","ticket_address_1":"34-36 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/19","activity_end":"2019-02-28 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48939","activity_notes":"Please raise a work order for Reddan to investigate if this camera is connected, otherwise please remove it.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:25 (jan )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 16:35 (jan)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39561","activity_ticket_id":"40754","ticket_reference":"HDT41835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cleats","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/02\/19","activity_end":"2019-02-28 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48940","activity_notes":"cleats to be fitted to all windows in all flats ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2019 14:24 (sandra )<\/b>(Ticket Closed)<\/p>

28\/02\/2019 15:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2019 15:22 (sandra)<\/b>The only apartment in 24 Newport Court is partially completed,I will return tomorrow to complete. <\/p>

01\/03\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39562","activity_ticket_id":"40776","ticket_reference":"HDT41857","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"1 Man to help remove items","ticket_address_1":"TNC","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/19","activity_end":"2019-03-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48941","activity_notes":"1 man for 2 hours to help remove items ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39563","activity_ticket_id":"40778","ticket_reference":"HDT41859","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door stopper","ticket_address_1":"17 Slingsby Place, 7th floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"05\/03\/19","activity_end":"2019-03-05 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48942","activity_notes":"Could we please have someone out today to take a look at a door stopper on the 7th floor in 17 SP? I have the door stopper with me in the control room, it looks like the screw snapped. (Please see photo) If it is something that can be refitted\/refixed, I am happy to get that done. If not, could you please swap the one from the 6th floor?Also, could I kindly ask for spare ones to be bought\/delivered to site in the future? These do seem to go often nowadays.","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39564","activity_ticket_id":"40779","ticket_reference":"HDT41860","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"PAT Test Model","ticket_address_1":"7a Langley St (Model shop)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/19","activity_end":"2019-03-01 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48943","activity_notes":"We need to get a model tested v early next week - project: Chapter Living. Its ready, located in the basement Model shop.","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2019 10:08 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39565","activity_ticket_id":"40780","ticket_reference":"HDT41861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12710 - Flat 9, The Priory, KT6","ticket_address_1":"Flat 9, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/19","activity_end":"2019-03-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48944","activity_notes":"Replacement boiler ","activity_timesheet":"1","ticket_notes_combined":"

01\/03\/2019 10:30 (jan)<\/b>Booked for Friday, 8th March. Access via tenant<\/p>

11\/03\/2019 16:41 (jan)<\/b>Email to tenant to reattend on Tues, 12th March after 3pm or Wednesday, 13th March at a convenient time to carry out testing and make further investigations<\/p>

12\/03\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39566","activity_ticket_id":"40781","ticket_reference":"HDT41862","ticket_client":"309","client_name":"HELM Asset Management Ltd","ticket_title":"Door release system","ticket_address_1":"3rd Floor, 1\/3 Mortimer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/03\/19","activity_end":"2019-03-01 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48945","activity_notes":"We seem to have another problem with the door release system for the third floor tenant (Reddan replaced the handset last year).Could you please get one of your Engineers to attend ASAP.","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2019 13:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39567","activity_ticket_id":"40777","ticket_reference":"HDT41858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ceiling in lounge cupboard","ticket_address_1":"Apt 14, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/03\/19","activity_end":"2019-03-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48946","activity_notes":"Please pic of the ceiling in the lounge cupboard! Can you arrange investigation etc please?","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2019 12:10 (jan)<\/b>Email for access Monday am, 4th March<\/p>

01\/03\/2019 12:25 (jan)<\/b>Booked for Monday am, 4th March with keys<\/p>

04\/03\/2019 14:25 (sandra)<\/b>Believe leak is coming from boiler flu. notified client as this is still under warranty.<\/p>

04\/03\/2019 14:31 (jan)<\/b>Leak appears to be coming from the new flue fitted by RS. Suggested to JM that he gets them out to rectify<\/p>

11\/03\/2019 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39568","activity_ticket_id":"40783","ticket_reference":"HDT41864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"common area stairs upstands","ticket_address_1":"24 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/19","activity_end":"2019-03-01 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48947","activity_notes":"upstands need to be refitted ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2019 13:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39569","activity_ticket_id":"40776","ticket_reference":"HDT41857","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"1 Man to help remove items","ticket_address_1":"TNC","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/03\/19","activity_end":"2019-03-01 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48948","activity_notes":"1 man for 2 hours to help remove items ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39570","activity_ticket_id":"40746","ticket_reference":"HDT41827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12721 - 38 St Martins Lane - Bike Store ","ticket_address_1":"38 St Martins Lane - Bike Store ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/03\/19","activity_end":"2019-03-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48949","activity_notes":"Removal of unwanted items To remove all unwanted items left by previous tenant and dispose of at waste transfer station asinstructed.","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2019 15:04 (sandra)<\/b>provisionally booked for Tuesday <\/p>

04\/03\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39571","activity_ticket_id":"40746","ticket_reference":"HDT41827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12721 - 38 St Martins Lane - Bike Store ","ticket_address_1":"38 St Martins Lane - Bike Store ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/03\/19","activity_end":"2019-03-03 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48950","activity_notes":"Removal of unwanted items To remove all unwanted items left by previous tenant and dispose of at waste transfer station asinstructed.","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2019 15:04 (sandra)<\/b>provisionally booked for Tuesday <\/p>

04\/03\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39572","activity_ticket_id":"40782","ticket_reference":"HDT41863","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"FB2 Lock","ticket_address_1":"40\/41 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/19","activity_end":"2019-03-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48951","activity_notes":"Can we have a FB 2 Lock fitted to the door leading to the roof from the Main Common Parts Staircase asap please.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 12:28 (jan)<\/b>Kim agreed to have a FB1 fitted as we can't get hold of an FB2<\/p>

04\/03\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39573","activity_ticket_id":"40785","ticket_reference":"HDT41866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/03\/19","activity_end":"2019-03-04 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48952","activity_notes":"Please raise a work order for Reddan to carry out the below works and confirm when this can be attended to. I wanted to inform you that the shower doesnt drain well at all and ends up filling up with water that takes time to go down. The plumber suggested to mention it to you and arrange to send someone over, and not to do anything myself. Also Firas is asking if possible to change the two carpeted steps that lead to the bathroom. They are quite dirty, almost black, and unhygienic. ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2019 15:36 (jan)<\/b>Email for access Tuesday morning<\/p>

01\/03\/2019 16:26 (jan)<\/b>Email for access Monday, 4th March<\/p>

04\/03\/2019 16:22 (jane )<\/b>(Ticket Closed)<\/p>

06\/03\/2019 14:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/03\/2019 16:35 (jan)<\/b>Booked for Thurs, 7th March with keys<\/p>

07\/03\/2019 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39574","activity_ticket_id":"40786","ticket_reference":"HDT41867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights not working","ticket_address_1":"1-2 Leicester St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/19","activity_end":"2019-03-01 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48953","activity_notes":"Please assign a works order to Redden for the following:Lights not working in vault, please investigate.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 13:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39575","activity_ticket_id":"40787","ticket_reference":"HDT41868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/19","activity_end":"2019-03-01 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48954","activity_notes":"Please raise a work order for Reddan to carry out met reading and send picture for the above apartment for the electric located on 3rd floor riser cupboard and gas in basement.Can this be done today of possible please.","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39576","activity_ticket_id":"40788","ticket_reference":"HDT41869","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas pipe","ticket_address_1":"39 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/19","activity_end":"2019-03-01 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48955","activity_notes":"Please raise a work order for Reddan to carry out the below and confirm when this can be done.Confirm the diameter of the pipe we need disconnecting at 39 King Street. It's the service pipe (the pipe that runs from the main to the meter) that we need the diameter of please.","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39577","activity_ticket_id":"40635","ticket_reference":"HDT41716","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Access panel broken","ticket_address_1":"Flat 9, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/03\/19","activity_end":"2019-03-01 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48956","activity_notes":"Roy from Reddan has attended on Monday and Ian a couple of days ago, they have asked me to report this to you before it can get looked at. The oven\/cooker ventilation hatch door up in the ceiling is broken and needs fixing","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2019 10:23 (jan)<\/b>Email to tenant for access today<\/p>

15\/02\/2019 14:55 (jane)<\/b>To order new inspection hatch <\/p>

26\/02\/2019 09:47 (jan)<\/b>Email to client for access on Friday, 1st March<\/p>

22\/03\/2019 15:57 (jane)<\/b>Constructing new access panel <\/p>

25\/03\/2019 09:27 (jan)<\/b>Scheduled for Tues, 26th March with keys<\/p>

26\/03\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39578","activity_ticket_id":"40789","ticket_reference":"HDT41870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - lightsout ","ticket_address_1":"33 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/03\/19","activity_end":"2019-03-03 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48957","activity_notes":"'the up lighters on our building have not worked since the Christmas lights were taken down.Given that the theatre Royal, opposite, is closed down, this makes our street very dark!If someone could take a look at this, it would be great'. ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39579","activity_ticket_id":"40789","ticket_reference":"HDT41870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - lightsout ","ticket_address_1":"33 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/19","activity_end":"2019-03-03 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48958","activity_notes":"'the up lighters on our building have not worked since the Christmas lights were taken down.Given that the theatre Royal, opposite, is closed down, this makes our street very dark!If someone could take a look at this, it would be great'. ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39580","activity_ticket_id":"40790","ticket_reference":"HDT41871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - electronic gates ","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/19","activity_end":"2019-03-03 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48959","activity_notes":"electronic gates not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39581","activity_ticket_id":"40791","ticket_reference":"HDT41872","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - no power ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/19","activity_end":"2019-03-03 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48960","activity_notes":"no power ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39582","activity_ticket_id":"40793","ticket_reference":"HDT41874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water constantly flowing ","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/03\/19","activity_end":"2019-03-04 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48961","activity_notes":"Tenant reported :- water constantly flows from the storage tank into the bowl Reddan, can Danny attend this morning please?","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39583","activity_ticket_id":"40794","ticket_reference":"HDT41875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ventilation fan","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/19","activity_end":"2019-03-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48962","activity_notes":"Tenant reported : ventilation fan in one of the bathroom does not continue to work anymore after switching of the light Reddan, please arrange attendance.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 09:10 (jan)<\/b>Email for access Wed, 6th March between 9 and 11am<\/p>

06\/03\/2019 09:16 (jan)<\/b>Email for access Thurs, 7th March between 10 and 11am<\/p>

06\/03\/2019 11:38 (jan)<\/b>Booked for Thurs, 7th March between 10 and 11am<\/p>

07\/03\/2019 13:02 (sandra)<\/b>Look at extractor fans in bathrooms and order 2 replacement fans<\/p>

08\/03\/2019 14:27 (jan)<\/b>Email to tenant for access on Tues, 12th March at 11am to fit the fans<\/p>

11\/03\/2019 09:16 (jan)<\/b>Booked for Tuesday, 12th March at 11am<\/p>

12\/03\/2019 10:27 (jan)<\/b>Email to reschedule for tomorrow, 13th March at around 11am<\/p>

13\/03\/2019 09:36 (jan)<\/b>Scheduled for Thurs, 14th March after 1pm. Tenant will provide access<\/p>

15\/03\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39584","activity_ticket_id":"40735","ticket_reference":"HDT41816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks , Gas Safety Inspection\/PAT test - 13TH MARCH","ticket_address_1":"Flat 1, 1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/03\/19","activity_end":"2019-03-13 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48963","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on 11th March.Reddan, new tenant moves in on the 18th March. Dean, can you start redecoration on the 13th please","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 16:24 (jane)<\/b>Decorating works completed <\/p>

18\/03\/2019 09:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39585","activity_ticket_id":"40617","ticket_reference":"HDT41698","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Relax, 7 Mercer Street - Hoarding Lights - As to our quotation JH\/JH\/12745","ticket_address_1":"Relax, 7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/19","activity_end":"2019-03-04 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48964","activity_notes":"To carry out a sample of the fairy lights to one window with 4No x LED tubes also please To relocate 2No internal LED\/neon signs as to Item (3) of your quotation To relocate another sign to the Mercer Street elevation (daywork)","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2019 15:43 (jane)<\/b>Works commencing on 20th, then continuing on 22nd and week commencing 25th February <\/p>

07\/03\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39586","activity_ticket_id":"40795","ticket_reference":"HDT41876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from bathroom","ticket_address_1":"15 Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/03\/19","activity_end":"2019-03-04 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48965","activity_notes":"there still appears to be a leak coming from the bathroom","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 09:39 (sandra)<\/b>Greg phoned regarding a leak at......15 Little Newport St We replaced these showers and apparently the toilet also leaked On arrival the leak had stopped leaking and saw nothing above floor level by toilet or shower. Shower had been used. Ran toilets and hand basins but nothing leaked. Partial blockage to hand basins as slow drainage and gurgling sound.It Is leaking over by the windows directly beneath the toilets. This is where the pipes run which is all boxed in. This may need removing to pin point where it is leaking from but if it is a pipe then we may need to lift up the vinyl floor and flooring to sort out the problem. ALSO WHEN ENTERIMG THE PREMISES BY THE FRONT DOOR THERE WAS A SMALL PUDDLE OF WATER AND SLIGHT DAMAGE TO THE CEILING. THIS IS BELOW THE SHOWERS.Spoke to Michael and he is aware of the problem and Charlotte also contacted me over the weekend<\/p>

05\/03\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2019 15:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

06\/03\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>

06\/03\/2019 16:02 (sandra)<\/b>returning 7th to retest <\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39587","activity_ticket_id":"40796","ticket_reference":"HDT41877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/19","activity_end":"2019-03-04 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48966","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39588","activity_ticket_id":"40467","ticket_reference":"HDT41548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 2, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/19","activity_end":"2019-03-04 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48967","activity_notes":"Im having an issue with the dishwasher. Ive tried all programmes , but all cycles stop within 20mins of starting and produces a loud beeping noise.Ive replaced the salt and Ive checked the filters are not blocked too.Please raise a work order for Reddan tro attend to resolve issue with the dishwasherM HORRELL 05\/02\/2019 10:17 (jan)<\/b>Email to tenant for access Fri, 8th Feb between 10am and 2pm<\/p>

05\/02\/2019 11:40 (jan)<\/b>Booked for Friday, 8th Feb between 10am and 2pm with keys<\/p>

12\/02\/2019 09:36 (sandra)<\/b>heating element needs to be replaced. On order <\/p>

21\/02\/2019 13:01 (sandra)<\/b>new heating element ordered<\/p>

28\/02\/2019 08:36 (sandra)<\/b>part expected by the end of the week<\/p>

28\/02\/2019 10:20 (jan)<\/b>Email for access on Monday, 4th March between 10am and 2pm<\/p>

28\/02\/2019 10:48 (jan)<\/b>Booked for Monday, 4th March between 10am and 2pm with keys<\/p>

07\/03\/2019 09:13 (jan)<\/b>Email to tenant for access Friday, 8th March between 2 and 3pm<\/p>

07\/03\/2019 15:25 (sandra)<\/b>repairaid visited and replaced the heating element and then said the PCB needed replacing. Forwarded to wefix for second opinion<\/p>

07\/03\/2019 15:52 (jan)<\/b>Access with keys on Fri, 8th March<\/p>

11\/03\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39589","activity_ticket_id":"40619","ticket_reference":"HDT41700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven seal and cables to be tidied ","ticket_address_1":"Flat 3, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/19","activity_end":"2019-03-04 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48968","activity_notes":"Please seal around oven Hole under sink cables untidy kitchen light to be replaced. Lock repair","activity_timesheet":"1","ticket_notes_combined":"

15\/02\/2019 09:24 (jane)<\/b>Removed cables and replace kitchen light fitting <\/p>

28\/02\/2019 10:15 (jan)<\/b>Email to client for access on Monday, 4th March between 10am and 2pm<\/p>

04\/03\/2019 11:02 (jan)<\/b>Access via tenant on 4th March. Phone beforehand<\/p>

07\/03\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39590","activity_ticket_id":"40798","ticket_reference":"HDT41879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light fittings","ticket_address_1":"4a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/19","activity_end":"2019-03-04 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48969","activity_notes":"Please assign a works order to Redden for the following:Please check connection of lights as pictures, the lights appear to fail quite regularly.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 13:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39591","activity_ticket_id":"40799","ticket_reference":"HDT41880","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Underfloor heating issue","ticket_address_1":"Flat 2, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/19","activity_end":"2019-03-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48970","activity_notes":"Please raise a work order for Reddan to attend to investigate issue with underfloor heating.Please confirm attendance.FYI, we tried using thermostats by the entrance and in the kitchen, both manual and automatic. Tomas Tomas Olsson ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 11:34 (jan)<\/b>Email for access on Wed, 6th March at 12pm<\/p>

04\/03\/2019 11:36 (jan)<\/b>Booked for Wed, 6th March at 12pm with keys<\/p>

06\/03\/2019 12:04 (jan)<\/b>New fan required for the boiler. MK to source and fit today or tomorrow<\/p>

06\/03\/2019 15:54 (jan)<\/b>Fan re-built but there is a problem now evident with the ignition. MK to source parts and return tomorrow pm, 7th March<\/p>

06\/03\/2019 15:58 (jan)<\/b>Email for further access Thurs pm, 7th March<\/p>

06\/03\/2019 16:11 (jan)<\/b>Rescheduled for Thurs pm, 7th March with keys<\/p>

13\/03\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39592","activity_ticket_id":"40800","ticket_reference":"HDT41881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Men's Restroom","ticket_address_1":"21-22 New Row, 3rd floor men's toilet","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/03\/19","activity_end":"2019-03-04 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48971","activity_notes":"Service desk Please raise a work order for Reddan to attend to resolve the below issue with the 3rd floor mens toilet and send me a report.This has happened only recently so need this to be looked into more thoroughly to suggest possible causes and solutions to stop this happening constantly.Can the toilets be cleaned once unblocked.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39593","activity_ticket_id":"40777","ticket_reference":"HDT41858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ceiling in lounge cupboard","ticket_address_1":"Apt 14, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/19","activity_end":"2019-03-04 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48972","activity_notes":"Please pic of the ceiling in the lounge cupboard! Can you arrange investigation etc please?Can your guys check the boiler\/water pressure please whilst on site today as guest reports no hot water too!","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2019 12:10 (jan)<\/b>Email for access Monday am, 4th March<\/p>

01\/03\/2019 12:25 (jan)<\/b>Booked for Monday am, 4th March with keys<\/p>

04\/03\/2019 14:25 (sandra)<\/b>Believe leak is coming from boiler flu. notified client as this is still under warranty.<\/p>

04\/03\/2019 14:31 (jan)<\/b>Leak appears to be coming from the new flue fitted by RS. Suggested to JM that he gets them out to rectify<\/p>

11\/03\/2019 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39594","activity_ticket_id":"40803","ticket_reference":"HDT41884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meeting Room Table","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/03\/19","activity_end":"2019-03-04 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48973","activity_notes":"Please assign a works order to Redden for the following:Supply and assemble meeting room table on third floor (link provided below) https:\/\/bit.ly\/2GDAHBx","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2019 09:02 (sandra)<\/b>on order <\/p>

13\/03\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39595","activity_ticket_id":"40802","ticket_reference":"HDT41883","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12740 - 40\/41 Wimpole Street","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/19","activity_end":"2019-03-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48974","activity_notes":"To uplift loose paving slabs to garden, repair area and make good and relay paving slabs on new bed of sand and cement leaving level and secure on completion","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2019 12:00 (jan)<\/b>Email for access Monday, 25th March<\/p>

22\/03\/2019 13:35 (jan)<\/b>Booked for 10\/10.30am on Monday, 25th March<\/p>

25\/03\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39596","activity_ticket_id":"40804","ticket_reference":"HDT41885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Stair nosing","ticket_address_1":"58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"05\/03\/19","activity_end":"2019-03-05 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48975","activity_notes":"Please assign a works order to Redden for the following:Please rectify loose stair nosing ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2019 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39597","activity_ticket_id":"40805","ticket_reference":"HDT41886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 21 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/19","activity_end":"2019-03-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48976","activity_notes":"Hi Lillian,I have no hot water in the kitchen, but I do for the shower. Can a plumber\/heating engineer have a look by Tuesday.I have also attached a photo of above my shower which has black mood on the ceiling, due to previous weaker extractor. This is very damaged and needs proper addressing. Please can you paint it?Alex Smith 04\/03\/2019 15:23 (jan)<\/b>Booked for Tues, 5th March at 10.30am with keys<\/p>

05\/03\/2019 14:07 (sandra)<\/b>extractor in bathroom tested and fully working <\/p>

05\/03\/2019 14:59 (sandra)<\/b>Reset thermal cutout on water heater and lowered temperature setting (was set to max) if problem persists replacement heater will be necessary<\/p>

11\/03\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39598","activity_ticket_id":"40805","ticket_reference":"HDT41886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 21 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/03\/19","activity_end":"2019-03-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48977","activity_notes":"Hi Lillian,I have no hot water in the kitchen, but I do for the shower. Can a plumber\/heating engineer have a look by Tuesday.I have also attached a photo of above my shower which has black mood on the ceiling, due to previous weaker extractor. This is very damaged and needs proper addressing. Please can you paint it?Alex Smith 04\/03\/2019 15:23 (jan)<\/b>Booked for Tues, 5th March at 10.30am with keys<\/p>

05\/03\/2019 14:07 (sandra)<\/b>extractor in bathroom tested and fully working <\/p>

05\/03\/2019 14:59 (sandra)<\/b>Reset thermal cutout on water heater and lowered temperature setting (was set to max) if problem persists replacement heater will be necessary<\/p>

11\/03\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39599","activity_ticket_id":"40805","ticket_reference":"HDT41886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 21 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/03\/19","activity_end":"2019-03-04 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48978","activity_notes":"Hi Lillian,I have no hot water in the kitchen, but I do for the shower. Can a plumber\/heating engineer have a look by Tuesday.I have also attached a photo of above my shower which has black mood on the ceiling, due to previous weaker extractor. This is very damaged and needs proper addressing. Please can you paint it?Alex Smith 04\/03\/2019 15:23 (jan)<\/b>Booked for Tues, 5th March at 10.30am with keys<\/p>

05\/03\/2019 14:07 (sandra)<\/b>extractor in bathroom tested and fully working <\/p>

05\/03\/2019 14:59 (sandra)<\/b>Reset thermal cutout on water heater and lowered temperature setting (was set to max) if problem persists replacement heater will be necessary<\/p>

11\/03\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39600","activity_ticket_id":"40806","ticket_reference":"HDT41887","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"05\/03\/19","activity_end":"2019-03-05 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48979","activity_notes":"Please assign a works order to Redden for the following:Please repair and paint hole located near Flat 5","activity_timesheet":"1","ticket_notes_combined":"

05\/03\/2019 14:20 (sandra)<\/b>fitted plasterboard and will return this afternoon to fill. returning Thursday to paint <\/p>

07\/03\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39601","activity_ticket_id":"40807","ticket_reference":"HDT41888","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water","ticket_address_1":"Flat 5, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/19","activity_end":"2019-03-04 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48980","activity_notes":"Please attend flat 5, 82 Shaftesbury ASAP as the tenant has no hot water. Tenant previously had a blocked sink. Issue reported by Maria Christina: 07599 495860","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39602","activity_ticket_id":"40808","ticket_reference":"HDT41889","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water ingress","ticket_address_1":"86 Portland Place (above flat D)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/03\/19","activity_end":"2019-03-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48981","activity_notes":"The lessee in flat D has reported the damage to her flat from possible water ingress from the flat roof. Can we get this checked out please. If you can let me know when someone could possibly attend as we need to confirm access ?","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 16:43 (jan)<\/b>Email for access Tues, 5th March<\/p>

05\/03\/2019 15:34 (sandra)<\/b>Have carried out investigation into damp in flat d, there is a small amount of debris to be removed most likely due to recent bad weather but I suspect small defects on roof surface are allowing water ingress.<\/p>

05\/03\/2019 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39603","activity_ticket_id":"40809","ticket_reference":"HDT41890","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"68 Wimpole Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/19","activity_end":"2019-03-05 08:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48982","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2019 08:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39604","activity_ticket_id":"40810","ticket_reference":"HDT41891","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 2","ticket_address_2":"68 Wimpole Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/19","activity_end":"2019-03-05 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48983","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2019 12:41 (jan)<\/b>Access requested for Wed pm, 6th March to fit a new gas valve<\/p>

05\/03\/2019 14:47 (jan)<\/b>Email for confirmation of access between 1 and 3pm on Wed, 6th March<\/p>

06\/03\/2019 11:02 (jan)<\/b>Call JJ when on site for access - 0207 486 4111<\/p>

13\/03\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39605","activity_ticket_id":"40702","ticket_reference":"HDT41783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy, PAT Test 1ST MARCH and decorating","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/03\/19","activity_end":"2019-03-05 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48984","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/PAT on the 1st Mar. .Reddan, tenant is moving out on the 28th. Please book this in.New tenant is moving in on the 6th Mar. Dean will need to check out the Flat on the Thurs (28th). Need redecorating.Living room\/bedroom- 2x air conditioning units- Shelving- 2x curtain rails\/ 1x roller blinds- 2 x Wall mirrorsKitchen:- 1 x free standing shelf - 3 x towel hanging bars","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2019 15:00 (jan)<\/b>Booked for 1st March<\/p>

05\/03\/2019 15:46 (sandra)<\/b>Replaced 4 x smoke and heat alarms Hearing element okRerouted cable for washing machine as it ran across work top. Socket arcing under worktop. Reterminated Washing machine blocked. Drained down and removed sock from filter<\/p>

06\/03\/2019 16:05 (sandra)<\/b>Half a van cleared and disposed of behind office<\/p>

12\/03\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

19\/03\/2019 14:18 (jane)<\/b>Replaced board inside cupboard. <\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39606","activity_ticket_id":"40702","ticket_reference":"HDT41783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy, PAT Test 1ST MARCH and decorating","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/19","activity_end":"2019-03-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48985","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/PAT on the 1st Mar. .Reddan, tenant is moving out on the 28th. Please book this in.New tenant is moving in on the 6th Mar. Dean will need to check out the Flat on the Thurs (28th). Need redecorating.Living room\/bedroom- 2x air conditioning units- Shelving- 2x curtain rails\/ 1x roller blinds- 2 x Wall mirrorsKitchen:- 1 x free standing shelf - 3 x towel hanging bars","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2019 15:00 (jan)<\/b>Booked for 1st March<\/p>

05\/03\/2019 15:46 (sandra)<\/b>Replaced 4 x smoke and heat alarms Hearing element okRerouted cable for washing machine as it ran across work top. Socket arcing under worktop. Reterminated Washing machine blocked. Drained down and removed sock from filter<\/p>

06\/03\/2019 16:05 (sandra)<\/b>Half a van cleared and disposed of behind office<\/p>

12\/03\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

19\/03\/2019 14:18 (jane)<\/b>Replaced board inside cupboard. <\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39607","activity_ticket_id":"40811","ticket_reference":"HDT41892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Test","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/19","activity_end":"2019-03-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48986","activity_notes":"Please raise a work order for Reddan to attend to carry out co2 and smoke alarm test tomorrow Morning.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2019 11:16 (sandra)<\/b>Hallway 1 x Mains smoke alarm 2026 Replacement date Kitchen\/Lounge 1 x Mains heat\/smoke alarm 2026 Replacement date 1 x Mains smoke alarm 2027 replacement date Bedroom 1 1 x mains smoke alarm 2026 replacement date Walk in wardrobe 1 x Mains smoke alarm Replacement date 2026 Bedroom 2 1 x mains smoke alarm Replacement date 2026 Walk in wardrobe 1 x mains smoke alarm Replacement date 2026 Boiler room 1 x carbonmonoxide alarm Replacement date 2026<\/p>

06\/03\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39608","activity_ticket_id":"40764","ticket_reference":"HDT41845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Camera","ticket_address_1":"34-36 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"05\/03\/19","activity_end":"2019-03-05 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48987","activity_notes":"Please raise a work order for Reddan to investigate if this camera is connected, otherwise please remove it.","activity_timesheet":"1","ticket_notes_combined":"

27\/02\/2019 16:25 (jan )<\/b>(Ticket Closed)<\/p>

27\/02\/2019 16:35 (jan)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39609","activity_ticket_id":"40671","ticket_reference":"HDT41752","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Door frame and internal frames ","ticket_address_1":"Flat 2, 42 Monmouth St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/19","activity_end":"2019-03-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48988","activity_notes":"To remove door frame urgently so tenant can get there furniture out ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2019 15:51 (jan)<\/b>Tenant not moving until next week. Deepa to let us know when she wants us back<\/p>

25\/02\/2019 14:04 (sandra)<\/b>Booked for 26th Feb<\/p>

07\/03\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39610","activity_ticket_id":"40749","ticket_reference":"HDT41830","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Door intercom","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/03\/19","activity_end":"2019-03-05 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48989","activity_notes":"Would we be able to get someone out to take a look at our door intercom please? Wed like to move it a couple of desks behind so this will involve somehow moving the wires under the floor boards (I think someone did this for us a few years back for us).","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2019 13:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2019 13:37 (sandra)<\/b>BOOKED FOR SATURDAY 23RD MARCH <\/p>

26\/03\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39611","activity_ticket_id":"40812","ticket_reference":"HDT41893","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower issues","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/03\/19","activity_end":"2019-03-27 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48990","activity_notes":"Replacement shower door required where it was previously leaking and shower heads in both bathrooms ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2019 09:28 (sandra)<\/b>booked for 13th to take details of shower door and shower head <\/p>

13\/03\/2019 15:48 (sandra)<\/b>parts on order <\/p>

25\/03\/2019 10:52 (jan)<\/b>Email for access Wed, 27th March to take measurements for the shower enclosure<\/p>

25\/03\/2019 15:15 (jan)<\/b>Booked for Wed, 27th March between 9.30 and 11am<\/p>

27\/03\/2019 14:38 (sandra)<\/b>Have replaced 2x shower head, shower enclosure to be re ordered<\/p>

28\/03\/2019 08:57 (sandra)<\/b>JH sent to St Annes<\/p>

03\/04\/2019 14:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39613","activity_ticket_id":"40795","ticket_reference":"HDT41876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from bathroom","ticket_address_1":"15 Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/03\/19","activity_end":"2019-03-05 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48992","activity_notes":"there still appears to be a leak coming from the bathroom","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 09:39 (sandra)<\/b>Greg phoned regarding a leak at......15 Little Newport St We replaced these showers and apparently the toilet also leaked On arrival the leak had stopped leaking and saw nothing above floor level by toilet or shower. Shower had been used. Ran toilets and hand basins but nothing leaked. Partial blockage to hand basins as slow drainage and gurgling sound.It Is leaking over by the windows directly beneath the toilets. This is where the pipes run which is all boxed in. This may need removing to pin point where it is leaking from but if it is a pipe then we may need to lift up the vinyl floor and flooring to sort out the problem. ALSO WHEN ENTERIMG THE PREMISES BY THE FRONT DOOR THERE WAS A SMALL PUDDLE OF WATER AND SLIGHT DAMAGE TO THE CEILING. THIS IS BELOW THE SHOWERS.Spoke to Michael and he is aware of the problem and Charlotte also contacted me over the weekend<\/p>

05\/03\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2019 15:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

06\/03\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>

06\/03\/2019 16:02 (sandra)<\/b>returning 7th to retest <\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39614","activity_ticket_id":"40702","ticket_reference":"HDT41783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy, PAT Test 1ST MARCH and decorating","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/03\/19","activity_end":"2019-03-05 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48993","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/PAT on the 1st Mar. .Reddan, tenant is moving out on the 28th. Please book this in.New tenant is moving in on the 6th Mar. Dean will need to check out the Flat on the Thurs (28th). Need redecorating.Living room\/bedroom- 2x air conditioning units- Shelving- 2x curtain rails\/ 1x roller blinds- 2 x Wall mirrorsKitchen:- 1 x free standing shelf - 3 x towel hanging bars","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2019 15:00 (jan)<\/b>Booked for 1st March<\/p>

05\/03\/2019 15:46 (sandra)<\/b>Replaced 4 x smoke and heat alarms Hearing element okRerouted cable for washing machine as it ran across work top. Socket arcing under worktop. Reterminated Washing machine blocked. Drained down and removed sock from filter<\/p>

06\/03\/2019 16:05 (sandra)<\/b>Half a van cleared and disposed of behind office<\/p>

12\/03\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

19\/03\/2019 14:18 (jane)<\/b>Replaced board inside cupboard. <\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39615","activity_ticket_id":"40814","ticket_reference":"HDT41895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom mould","ticket_address_1":"Flat 1, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/03\/19","activity_end":"2019-03-05 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48994","activity_notes":"Please raise a work order for Reddan to attend site for the below:Tenant reported:mould has appeared in the bathroom ceiling, ceiling might need to be painted with water proof paint as during winter the window is not open and it seems the ventilator is not enough to disperse vapor.Reddan, please arrange a date and I will arrange for access.","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2019 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39616","activity_ticket_id":"40815","ticket_reference":"HDT41896","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12743 - Block 8 - 17 Slingsby Place","ticket_address_1":"Block 8 - 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"05\/03\/19","activity_end":"2019-03-05 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48995","activity_notes":"To undertake a five yearly fixed electrical test to above and issue NICEIC report on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2019 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39617","activity_ticket_id":"40813","ticket_reference":"HDT41894","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 15TH APRIL after 11am","ticket_address_1":"Flat A, 27a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/19","activity_end":"2019-04-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48996","activity_notes":"Please raise a work order for Reddan to attend to carry out the ITC'S for flat A 27 Catherine Street on the 15th April after 11am.","activity_timesheet":"1","ticket_notes_combined":"

18\/04\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

18\/04\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/04\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

15\/07\/2019 10:04 (sandra)<\/b>Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39618","activity_ticket_id":"40816","ticket_reference":"HDT41897","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Aerial signal","ticket_address_1":"Flat 3, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"06\/03\/19","activity_end":"2019-03-06 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48997","activity_notes":"Please could you instruct the aerial specialist as the tenant is still unable to obtain a signal.Please arrange access with the tenant directly.ashers57@hotmail.com\/adam@adamblanshay.com>,","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2019 15:20 (sandra)<\/b>emailed ward aerials and awaiting reply<\/p>

13\/03\/2019 10:38 (sandra)<\/b>Hi Sandra,We had an appointment booked for yesterday 12.03.19 our engineer called when he was on his way but got no answer but he attended as they had specifically asked for an early appointment he parked outside and buzzed the flat and got no answer he also rang both number but neither answered!Neither of the residents called prior to the booked appointment to cancel or rearrange!We are Now waiting on them to call back to rebook but as yet we have not heard from either of them!Kind RegardsSharonWard Aerials<\/p>

14\/03\/2019 10:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39619","activity_ticket_id":"40702","ticket_reference":"HDT41783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy, PAT Test 1ST MARCH and decorating","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/03\/19","activity_end":"2019-03-06 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48998","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/PAT on the 1st Mar. .Reddan, tenant is moving out on the 28th. Please book this in.New tenant is moving in on the 6th Mar. Dean will need to check out the Flat on the Thurs (28th). Need redecorating.Living room\/bedroom- 2x air conditioning units- Shelving- 2x curtain rails\/ 1x roller blinds- 2 x Wall mirrorsKitchen:- 1 x free standing shelf - 3 x towel hanging bars","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2019 15:00 (jan)<\/b>Booked for 1st March<\/p>

05\/03\/2019 15:46 (sandra)<\/b>Replaced 4 x smoke and heat alarms Hearing element okRerouted cable for washing machine as it ran across work top. Socket arcing under worktop. Reterminated Washing machine blocked. Drained down and removed sock from filter<\/p>

06\/03\/2019 16:05 (sandra)<\/b>Half a van cleared and disposed of behind office<\/p>

12\/03\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

19\/03\/2019 14:18 (jane)<\/b>Replaced board inside cupboard. <\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39620","activity_ticket_id":"40817","ticket_reference":"HDT41898","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"replace broken globe to lights in reception","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/19","activity_end":"2019-03-28 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"48999","activity_notes":"replace broken globe to lights in receiption","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2019 10:15 (sandra)<\/b>on order lead time a 5 - 7 days <\/p>

07\/03\/2019 09:49 (sandra)<\/b>Ryness have phoned this morning to say there supplier has said that this will be 2\/3 weeks <\/p>

01\/04\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39621","activity_ticket_id":"40818","ticket_reference":"HDT41899","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repaint steps","ticket_address_1":"82 Shaftesbury Ave (main entrance)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/19","activity_end":"2019-03-06 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49000","activity_notes":"Please raise a work order for Reddan to repaint the steps to the main entrance.Reddan, Mike and Jack is aware.","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39622","activity_ticket_id":"40820","ticket_reference":"HDT41901","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12735 - Flat 6, 37-38 Gerrard Street ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/19","activity_end":"2019-03-06 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49001","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2019 09:04 (sandra)<\/b>in progress<\/p>

12\/03\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39623","activity_ticket_id":"40822","ticket_reference":"HDT41903","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Repairs to common parts walls ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/19","activity_end":"2019-03-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49002","activity_notes":"Repairs to walls through common parts","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 12:01 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39624","activity_ticket_id":"40823","ticket_reference":"HDT41904","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Basement toilet redecoration works ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/19","activity_end":"2019-03-06 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49003","activity_notes":"Basement toilet redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 12:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39625","activity_ticket_id":"40824","ticket_reference":"HDT41905","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Top floor water damage repairs ","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/19","activity_end":"2019-03-06 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49004","activity_notes":"Toilet floor water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 12:05 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39626","activity_ticket_id":"40829","ticket_reference":"HDT41910","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Printer","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/19","activity_end":"2019-03-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49005","activity_notes":"Please raise a work order for Reddan to transfer printer & cartridges from 21A Wardour to Newport Sandringham Ather's office.","activity_timesheet":"1","ticket_notes_combined":"

07\/03\/2019 09:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39627","activity_ticket_id":"40828","ticket_reference":"HDT41909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"38 Wellington St Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/19","activity_end":"2019-03-06 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49006","activity_notes":"Please raise a work order for Reddan to carry out ITC'S this can be done from this afternoon, the clean is booked for 13th March.Replace mastic in small toilet on first floor sink Replace mastic or properly block\/seal the gap at the side of the shower in main bathroom 1st floorReplace toilet seat in main bathroom first floorReplace shower head in main bathroom on first floor.Can we also have someone attend this afternoon to adjust the bottom lock so we can fully secure the main door, keys will be at site office.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2019 16:04 (sandra)<\/b>Eased and adjusted locks and keep.Will continue with other jobs tomorrow<\/p>

07\/03\/2019 09:47 (sandra)<\/b>possible additional items 1) Ripples in carpet. Needs stretching or replacing outside kitchen 1) Water pressure extremely low. Unable to run bath if water used elsewhere - 2nd floor bathroom toilet -3) Broken tile left of toiletBedroom 1) Broken and unsightly hearth HalwayRipples in carpet <\/p>

08\/03\/2019 08:36 (sandra)<\/b>Replaced bulbs and sorted electronic dimmers 2 x GU10 4 x 12v capsules6 x SES candle bulbs 2 x 12v45.02 (Leyland account) Price includes 1 x black silicone 2 x pvc vent covers For Ian<\/p>

12\/03\/2019 09:05 (sandra)<\/b>new smoke alarms and alarms being tested 12th<\/p>

12\/03\/2019 12:28 (sandra)<\/b>Need one more smoke alarm.Have fitted 7 smoke alarms 102.92 20.78 (Ryness account)<\/p>

12\/03\/2019 15:55 (sandra)<\/b>meters have been read <\/p>

13\/03\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39628","activity_ticket_id":"40828","ticket_reference":"HDT41909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"38 Wellington St Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"2019-03-06 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49007","activity_notes":"Please raise a work order for Reddan to carry out ITC'S this can be done from this afternoon, the clean is booked for 13th March.Replace mastic in small toilet on first floor sink Replace mastic or properly block\/seal the gap at the side of the shower in main bathroom 1st floorReplace toilet seat in main bathroom first floorReplace shower head in main bathroom on first floor.Can we also have someone attend this afternoon to adjust the bottom lock so we can fully secure the main door, keys will be at site office.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2019 16:04 (sandra)<\/b>Eased and adjusted locks and keep.Will continue with other jobs tomorrow<\/p>

07\/03\/2019 09:47 (sandra)<\/b>possible additional items 1) Ripples in carpet. Needs stretching or replacing outside kitchen 1) Water pressure extremely low. Unable to run bath if water used elsewhere - 2nd floor bathroom toilet -3) Broken tile left of toiletBedroom 1) Broken and unsightly hearth HalwayRipples in carpet <\/p>

08\/03\/2019 08:36 (sandra)<\/b>Replaced bulbs and sorted electronic dimmers 2 x GU10 4 x 12v capsules6 x SES candle bulbs 2 x 12v45.02 (Leyland account) Price includes 1 x black silicone 2 x pvc vent covers For Ian<\/p>

12\/03\/2019 09:05 (sandra)<\/b>new smoke alarms and alarms being tested 12th<\/p>

12\/03\/2019 12:28 (sandra)<\/b>Need one more smoke alarm.Have fitted 7 smoke alarms 102.92 20.78 (Ryness account)<\/p>

12\/03\/2019 15:55 (sandra)<\/b>meters have been read <\/p>

13\/03\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39629","activity_ticket_id":"40827","ticket_reference":"HDT41908","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/19","activity_end":"2019-03-06 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49008","activity_notes":"Please assign a works order to Redden for the following:Paint yellow areas as higlighted in attached pictures.Paint to be used is Sage Green (Dulux Heritage) https:\/\/www.duluxtradepaintexpert.co.uk\/colour\/sage-green","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39630","activity_ticket_id":"40825","ticket_reference":"HDT41906","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12741 - Flat 2, 23 Wimpole Street ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/19","activity_end":"2019-03-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49009","activity_notes":"Water appears to be backing up and damaging the floor where the rain water pipe comes from the skylight terrace.Possibly gulley is partially blocked or even the run to the drain.This is tiled over and would be extremely difficult to lift without damaging the surround. BUT We may need to do so Please quote to......1) Cut box surround to allow access to gulley. 2) Check and clear gulley and check run to drain 3) Replace with new box surround with a removable cover to allow easy access to gulley 4) Paint 3 coats of emulsion to new timber THERE IS AN IDENTICAL BOX SURROUND IN THE OPPOSITE CORNER. THERE APPEARS TO BE NO DAMAGE TO THIS ONE. CAN NOT QUOTE FOR MARKS TO FLOOR IN THIS AREA AS ALL MAY NEED TO BE LIFTED","activity_timesheet":"1","ticket_notes_combined":"

07\/03\/2019 09:13 (sandra)<\/b>booked for Tuesday 12th <\/p>

12\/03\/2019 09:46 (jan)<\/b>Iain attended but the tenant wasn't expecting him so we will need to reschedule<\/p>

12\/03\/2019 15:23 (jan)<\/b>Rescheduled for Tues, 19th March with tenant<\/p>

19\/03\/2019 14:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39631","activity_ticket_id":"40785","ticket_reference":"HDT41866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"07\/03\/19","activity_end":"2019-03-07 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49010","activity_notes":"Also Firas is asking if possible to change the two carpeted steps that lead to the bathroom. They are quite dirty, almost black, and unhygienic. ","activity_timesheet":"1","ticket_notes_combined":"

01\/03\/2019 15:36 (jan)<\/b>Email for access Tuesday morning<\/p>

01\/03\/2019 16:26 (jan)<\/b>Email for access Monday, 4th March<\/p>

04\/03\/2019 16:22 (jane )<\/b>(Ticket Closed)<\/p>

06\/03\/2019 14:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/03\/2019 16:35 (jan)<\/b>Booked for Thurs, 7th March with keys<\/p>

07\/03\/2019 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39632","activity_ticket_id":"40795","ticket_reference":"HDT41876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from bathroom","ticket_address_1":"15 Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/19","activity_end":"2019-03-06 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49011","activity_notes":"there still appears to be a leak coming from the bathroom","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2019 09:39 (sandra)<\/b>Greg phoned regarding a leak at......15 Little Newport St We replaced these showers and apparently the toilet also leaked On arrival the leak had stopped leaking and saw nothing above floor level by toilet or shower. Shower had been used. Ran toilets and hand basins but nothing leaked. Partial blockage to hand basins as slow drainage and gurgling sound.It Is leaking over by the windows directly beneath the toilets. This is where the pipes run which is all boxed in. This may need removing to pin point where it is leaking from but if it is a pipe then we may need to lift up the vinyl floor and flooring to sort out the problem. ALSO WHEN ENTERIMG THE PREMISES BY THE FRONT DOOR THERE WAS A SMALL PUDDLE OF WATER AND SLIGHT DAMAGE TO THE CEILING. THIS IS BELOW THE SHOWERS.Spoke to Michael and he is aware of the problem and Charlotte also contacted me over the weekend<\/p>

05\/03\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2019 15:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

06\/03\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>

06\/03\/2019 16:02 (sandra)<\/b>returning 7th to retest <\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39633","activity_ticket_id":"40830","ticket_reference":"HDT41911","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"remedial works ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/19","activity_end":"2019-03-06 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49012","activity_notes":"fsd on cooker ","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2019 10:12 (jan)<\/b>Email to client to find out if we wish to proceed as we would need to replace the whole hob. This particular model was manufactured without an fsd<\/p>

21\/03\/2019 13:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39634","activity_ticket_id":"40831","ticket_reference":"HDT41912","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Remedial works ","ticket_address_1":"Flat 3","ticket_address_2":"126 Long acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/19","activity_end":"2019-03-13 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49013","activity_notes":"Co alarm is out of date. Landlord needs to contact the Gas supplier to relocate the ecv.2 Co alarm is out of date.Adam Blanshay 06\/03\/2019 15:28 (jan)<\/b>Email for access Thurs, 7th March<\/p>

08\/03\/2019 09:01 (jan)<\/b>Email to client for access this afternoon<\/p>

12\/03\/2019 11:24 (jan)<\/b>Email for access Wed, 13th March<\/p>

12\/03\/2019 14:04 (jan)<\/b>Booked for Wed, 13th March with keys<\/p>

14\/03\/2019 15:36 (jan)<\/b>Email to tenant to reschedule for Friday, 15th March with keys<\/p>

14\/03\/2019 16:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39635","activity_ticket_id":"40606","ticket_reference":"HDT41687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door","ticket_address_1":"39 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/03\/19","activity_end":"2019-03-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49014","activity_notes":"Please check that the door in the entrance lobby of the main stairwell is a fire door and if not to replace with a fire door.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 13:04 (sandra )<\/b>(Ticket Closed)<\/p>

06\/03\/2019 15:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 10:07 (sandra)<\/b>emailed glazier to book in site survey. awaiting date <\/p>

13\/03\/2019 10:14 (sandra)<\/b>Able to attend for further site survey. they have travis number if there are any problems. they will then need to give a date for replacement as travis needs to remove the door first.<\/p>

13\/03\/2019 15:00 (sandra)<\/b>measured glass by Able <\/p>

21\/03\/2019 09:48 (jane)<\/b>Instructed glazing contractors, awaiting a date for installation <\/p>

25\/03\/2019 14:01 (sandra)<\/b>booked for Wednesday 27th at 9 am <\/p>

27\/03\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39636","activity_ticket_id":"40606","ticket_reference":"HDT41687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door","ticket_address_1":"39 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49015","activity_notes":"Please check that the door in the entrance lobby of the main stairwell is a fire door and if not to replace with a fire door.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2019 13:04 (sandra )<\/b>(Ticket Closed)<\/p>

06\/03\/2019 15:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 10:07 (sandra)<\/b>emailed glazier to book in site survey. awaiting date <\/p>

13\/03\/2019 10:14 (sandra)<\/b>Able to attend for further site survey. they have travis number if there are any problems. they will then need to give a date for replacement as travis needs to remove the door first.<\/p>

13\/03\/2019 15:00 (sandra)<\/b>measured glass by Able <\/p>

21\/03\/2019 09:48 (jane)<\/b>Instructed glazing contractors, awaiting a date for installation <\/p>

25\/03\/2019 14:01 (sandra)<\/b>booked for Wednesday 27th at 9 am <\/p>

27\/03\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39637","activity_ticket_id":"40467","ticket_reference":"HDT41548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 2, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"08\/03\/19","activity_end":"2019-03-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49016","activity_notes":"Im having an issue with the dishwasher. Ive tried all programmes , but all cycles stop within 20mins of starting and produces a loud beeping noise.Ive replaced the salt and Ive checked the filters are not blocked too.Please raise a work order for Reddan tro attend to resolve issue with the dishwasherM HORRELL 05\/02\/2019 10:17 (jan)<\/b>Email to tenant for access Fri, 8th Feb between 10am and 2pm<\/p>

05\/02\/2019 11:40 (jan)<\/b>Booked for Friday, 8th Feb between 10am and 2pm with keys<\/p>

12\/02\/2019 09:36 (sandra)<\/b>heating element needs to be replaced. On order <\/p>

21\/02\/2019 13:01 (sandra)<\/b>new heating element ordered<\/p>

28\/02\/2019 08:36 (sandra)<\/b>part expected by the end of the week<\/p>

28\/02\/2019 10:20 (jan)<\/b>Email for access on Monday, 4th March between 10am and 2pm<\/p>

28\/02\/2019 10:48 (jan)<\/b>Booked for Monday, 4th March between 10am and 2pm with keys<\/p>

07\/03\/2019 09:13 (jan)<\/b>Email to tenant for access Friday, 8th March between 2 and 3pm<\/p>

07\/03\/2019 15:25 (sandra)<\/b>repairaid visited and replaced the heating element and then said the PCB needed replacing. Forwarded to wefix for second opinion<\/p>

07\/03\/2019 15:52 (jan)<\/b>Access with keys on Fri, 8th March<\/p>

11\/03\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39638","activity_ticket_id":"40832","ticket_reference":"HDT41913","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Uplighter","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/19","activity_end":"2019-03-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49017","activity_notes":"Please raise work order for Reddan to fix Newport Place uplighter at Newport Sandringham.Please arrange engineer attendance and confirm details.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 14:15 (sandra)<\/b>ordered drivers and awaiting delivery<\/p>

18\/03\/2019 14:36 (jane)<\/b>Further to Alan visit today to fix Newport Place uplighters, an access has been agreed with Unit 14 for Wednesday 20th at 0900 hrs. <\/p>

20\/03\/2019 14:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39639","activity_ticket_id":"40833","ticket_reference":"HDT41914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bath panel","ticket_address_1":"1-2 Leicester St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/19","activity_end":"2019-03-08 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49018","activity_notes":"Please attend Room 202 to install a new bath panel. Please mirror other room as closely as possible.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2019 15:38 (jan)<\/b>Email for access on Fri, 8th March<\/p>

12\/03\/2019 09:02 (sandra)<\/b>parts ordered and booked for 12th<\/p>

13\/03\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39640","activity_ticket_id":"40819","ticket_reference":"HDT41900","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12703 - Block 7 - 14 Upper St Martins Lane ","ticket_address_1":"Block 7 - 14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/19","activity_end":"2019-03-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49019","activity_notes":"Remedial works required ","activity_timesheet":"1","ticket_notes_combined":"

15\/03\/2019 16:13 (jane)<\/b>On going with parts <\/p>

01\/04\/2019 09:12 (sandra)<\/b>being finished on 1\/4 <\/p>

02\/04\/2019 10:07 (sandra)<\/b>booked for Wednesday <\/p>

03\/04\/2019 15:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39641","activity_ticket_id":"40834","ticket_reference":"HDT41915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas meter reading","ticket_address_1":"Flat 9, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"06\/03\/19","activity_end":"2019-03-06 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49020","activity_notes":"Please raise a work order for Reddan to carry out gas meter reading for above apartment located in pizza pilgrim basement and send to Angela once done.","activity_timesheet":"1","ticket_notes_combined":"

07\/03\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39642","activity_ticket_id":"40835","ticket_reference":"HDT41916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - tenant locked out ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/19","activity_end":"2019-03-07 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49021","activity_notes":"tenant locked out ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39643","activity_ticket_id":"40836","ticket_reference":"HDT41917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom sink blocked","ticket_address_1":"Flat 1, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/19","activity_end":"2019-03-07 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49022","activity_notes":"Please attend flat 1 urgently as the bathroom sink is blocked and is now overflowing. Tenant's name is Bente and can be contacted on: 01452 303892","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2019 09:27 (jan)<\/b>Email for access this morning<\/p>

07\/03\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39644","activity_ticket_id":"40672","ticket_reference":"HDT41753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Asphalt","ticket_address_1":"42 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/03\/19","activity_end":"2019-03-07 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49023","activity_notes":"Please rake out and re-apply the asphalt between the paving slabs in front of 42 Tavistock Street (the vacant unit with the yellow shop front).Please start from the black door numbered '42' to the end of the yellow shop front where the red barriers are placed in the attached photo.Please let Bola know (020 7908 5663 \/ 07966 967389) when you can attend and she will inform the tenants.","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2019 14:02 (sandra)<\/b>to be programmed in<\/p>

14\/03\/2019 11:46 (jane)<\/b>Asphalt tape on order - 2 days lead-time <\/p>

15\/03\/2019 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39645","activity_ticket_id":"40828","ticket_reference":"HDT41909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"38 Wellington St Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/03\/19","activity_end":"2019-03-07 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49024","activity_notes":"Please raise a work order for Reddan to carry out ITC'S this can be done from this afternoon, the clean is booked for 13th March.Replace mastic in small toilet on first floor sink Replace mastic or properly block\/seal the gap at the side of the shower in main bathroom 1st floorReplace toilet seat in main bathroom first floorReplace shower head in main bathroom on first floor.Can we also have someone attend this afternoon to adjust the bottom lock so we can fully secure the main door, keys will be at site office.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2019 16:04 (sandra)<\/b>Eased and adjusted locks and keep.Will continue with other jobs tomorrow<\/p>

07\/03\/2019 09:47 (sandra)<\/b>possible additional items 1) Ripples in carpet. Needs stretching or replacing outside kitchen 1) Water pressure extremely low. Unable to run bath if water used elsewhere - 2nd floor bathroom toilet -3) Broken tile left of toiletBedroom 1) Broken and unsightly hearth HalwayRipples in carpet <\/p>

08\/03\/2019 08:36 (sandra)<\/b>Replaced bulbs and sorted electronic dimmers 2 x GU10 4 x 12v capsules6 x SES candle bulbs 2 x 12v45.02 (Leyland account) Price includes 1 x black silicone 2 x pvc vent covers For Ian<\/p>

12\/03\/2019 09:05 (sandra)<\/b>new smoke alarms and alarms being tested 12th<\/p>

12\/03\/2019 12:28 (sandra)<\/b>Need one more smoke alarm.Have fitted 7 smoke alarms 102.92 20.78 (Ryness account)<\/p>

12\/03\/2019 15:55 (sandra)<\/b>meters have been read <\/p>

13\/03\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39646","activity_ticket_id":"40837","ticket_reference":"HDT41918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/19","activity_end":"2019-03-07 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49025","activity_notes":"Please raise a work order for Reddan to unblock shower drainage and remove cover from kitchen heat detector.","activity_timesheet":"1","ticket_notes_combined":"

07\/03\/2019 10:38 (jan)<\/b>Email to client for access this afternoon<\/p>

07\/03\/2019 15:32 (sandra)<\/b>picture sent over by Dan of wardrobe closer that needs to be replaced<\/p>

08\/03\/2019 11:01 (sandra)<\/b>picture sent to JH to order <\/p>

12\/03\/2019 16:51 (sandra)<\/b>asked Lillian for wardrobe spec to order closers <\/p>

01\/04\/2019 12:18 (sandra)<\/b>no information sent for wardrobe hinge<\/p>

11\/04\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39647","activity_ticket_id":"40828","ticket_reference":"HDT41909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"38 Wellington St Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/19","activity_end":"2019-03-07 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49026","activity_notes":"Please raise a work order for Reddan to carry out ITC'S this can be done from this afternoon, the clean is booked for 13th March.Replace mastic in small toilet on first floor sink Replace mastic or properly block\/seal the gap at the side of the shower in main bathroom 1st floorReplace toilet seat in main bathroom first floorReplace shower head in main bathroom on first floor.Can we also have someone attend this afternoon to adjust the bottom lock so we can fully secure the main door, keys will be at site office.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2019 16:04 (sandra)<\/b>Eased and adjusted locks and keep.Will continue with other jobs tomorrow<\/p>

07\/03\/2019 09:47 (sandra)<\/b>possible additional items 1) Ripples in carpet. Needs stretching or replacing outside kitchen 1) Water pressure extremely low. Unable to run bath if water used elsewhere - 2nd floor bathroom toilet -3) Broken tile left of toiletBedroom 1) Broken and unsightly hearth HalwayRipples in carpet <\/p>

08\/03\/2019 08:36 (sandra)<\/b>Replaced bulbs and sorted electronic dimmers 2 x GU10 4 x 12v capsules6 x SES candle bulbs 2 x 12v45.02 (Leyland account) Price includes 1 x black silicone 2 x pvc vent covers For Ian<\/p>

12\/03\/2019 09:05 (sandra)<\/b>new smoke alarms and alarms being tested 12th<\/p>

12\/03\/2019 12:28 (sandra)<\/b>Need one more smoke alarm.Have fitted 7 smoke alarms 102.92 20.78 (Ryness account)<\/p>

12\/03\/2019 15:55 (sandra)<\/b>meters have been read <\/p>

13\/03\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39648","activity_ticket_id":"40838","ticket_reference":"HDT41919","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"List of works","ticket_address_1":"68 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/19","activity_end":"2019-03-07 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49027","activity_notes":"I also noted that the light was out on the roof, this should automatically come on could this be looked at too.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2019 12:52 (jan)<\/b>Awaiting confirmation of access<\/p>

08\/03\/2019 11:00 (sandra)<\/b>Have fixed the ladder but unfortunately the light needs a new bulk head with light sensor.<\/p>

12\/03\/2019 09:57 (sandra)<\/b>Light fitting with sensor is not due in until Wednesday. 13th<\/p>

15\/03\/2019 09:45 (jane)<\/b>Light fitting in stock - Engineer attending on Monday 18th March <\/p>

19\/03\/2019 08:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39649","activity_ticket_id":"40838","ticket_reference":"HDT41919","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"List of works","ticket_address_1":"68 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/03\/19","activity_end":"2019-03-18 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49028","activity_notes":"Please can you arrange for the extension ladders to the roof to be repaired, its just the screws have come off the metal attachment. Attached is a picture of the ladder.I also noted that the light was out on the roof, this should automatically come on could this be looked at too.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2019 12:52 (jan)<\/b>Awaiting confirmation of access<\/p>

08\/03\/2019 11:00 (sandra)<\/b>Have fixed the ladder but unfortunately the light needs a new bulk head with light sensor.<\/p>

12\/03\/2019 09:57 (sandra)<\/b>Light fitting with sensor is not due in until Wednesday. 13th<\/p>

15\/03\/2019 09:45 (jane)<\/b>Light fitting in stock - Engineer attending on Monday 18th March <\/p>

19\/03\/2019 08:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39650","activity_ticket_id":"40838","ticket_reference":"HDT41919","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"List of works","ticket_address_1":"68 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/19","activity_end":"2019-03-12 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49029","activity_notes":"Please can you arrange for the extension ladders to the roof to be repaired, its just the screws have come off the metal attachment. Attached is a picture of the ladder.I also noted that the light was out on the roof, this should automatically come on could this be looked at too.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2019 12:52 (jan)<\/b>Awaiting confirmation of access<\/p>

08\/03\/2019 11:00 (sandra)<\/b>Have fixed the ladder but unfortunately the light needs a new bulk head with light sensor.<\/p>

12\/03\/2019 09:57 (sandra)<\/b>Light fitting with sensor is not due in until Wednesday. 13th<\/p>

15\/03\/2019 09:45 (jane)<\/b>Light fitting in stock - Engineer attending on Monday 18th March <\/p>

19\/03\/2019 08:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39651","activity_ticket_id":"40769","ticket_reference":"HDT41850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Neon bulbs","ticket_address_1":"38 Tavistock St, Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/19","activity_end":"2019-03-07 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49030","activity_notes":"The neon bulbs in stairway Change the flat batteries of the lights switches. Reddan is aware that as these wear off, the switches start activating the wrong lamps, hence they need to be replaced every so often. The ones in the living and dinning room have definitely started turning on the wrong lights- Neon bulbs in stairway and lower toilet. These require access with a high ladder and are a special format.- Front windows in the living room are not staying open, falling shutTop floor sash window needs weights fitting","activity_timesheet":"1","ticket_notes_combined":"

05\/03\/2019 13:21 (sandra)<\/b>access on 6th <\/p>

06\/03\/2019 15:34 (sandra)<\/b>electronic light switch orderedcontrollers x 2key pads x 3changed various high level blown lamps<\/p>

07\/03\/2019 09:58 (jan)<\/b>Email for access this afternoon<\/p>

07\/03\/2019 14:32 (sandra)<\/b>window repaired <\/p>

12\/03\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39652","activity_ticket_id":"40769","ticket_reference":"HDT41850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Neon bulbs","ticket_address_1":"38 Tavistock St, Townhouse","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49031","activity_notes":"The neon bulbs in stairway Change the flat batteries of the lights switches. Reddan is aware that as these wear off, the switches start activating the wrong lamps, hence they need to be replaced every so often. The ones in the living and dinning room have definitely started turning on the wrong lights- Neon bulbs in stairway and lower toilet. These require access with a high ladder and are a special format.- Front windows in the living room are not staying open, falling shutTop floor sash window needs weights fitting","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2019 13:21 (sandra)<\/b>access on 6th <\/p>

06\/03\/2019 15:34 (sandra)<\/b>electronic light switch orderedcontrollers x 2key pads x 3changed various high level blown lamps<\/p>

07\/03\/2019 09:58 (jan)<\/b>Email for access this afternoon<\/p>

07\/03\/2019 14:32 (sandra)<\/b>window repaired <\/p>

12\/03\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39653","activity_ticket_id":"40839","ticket_reference":"HDT41920","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower head leaking \/hand basin drainage","ticket_address_1":"Flat 2, 11A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/19","activity_end":"2019-03-07 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49032","activity_notes":"Please raise a work order for Reddan to attend to the below issues:- Shower head leaks- slow drainage to hand basinReddan, please quote if replacement required.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 11:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39654","activity_ticket_id":"40840","ticket_reference":"HDT41921","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door onto the courtyard","ticket_address_1":"Flat 1, Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"07\/03\/19","activity_end":"2019-03-07 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49033","activity_notes":"Penny Dean - 07391 121 060, tenantThe door onto the courtyard isnt locking so anyone is abel to push open the door and enter the builidng. Can someone please attend urgently.","activity_timesheet":"1","ticket_notes_combined":"

07\/03\/2019 15:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39655","activity_ticket_id":"40826","ticket_reference":"HDT41907","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Roof ladders","ticket_address_1":"68 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/03\/19","activity_end":"2019-03-07 14:06:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"49034","activity_notes":"Please can you arrange for the extension ladders to the roof to be repaired. Could you also provide a quote to replace the ladder as I believe the on in situ is for household use and would like a commercial one. I also noted that the light was out, this should automatically come on could this be looked at too.","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2019 14:06 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39656","activity_ticket_id":"40841","ticket_reference":"HDT41922","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet roll holders","ticket_address_1":"21 Wardour St (site office)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/19","activity_end":"2019-03-08 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49035","activity_notes":"Please raise a work order for Reddan to install 2x toilet roll holder.Reddan, Danny is aware and will install it tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39657","activity_ticket_id":"40843","ticket_reference":"HDT41924","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12747 - 86 Portland Place (Above Flat D)","ticket_address_1":"86 Portland Place (Above Flat D)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/19","activity_end":"2019-03-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49036","activity_notes":"Having carried out investigation into damp in flat D, there is a small amount of debris to be removed most likely due to recent bad weather but we suspect small defects on roof surface are allowing water ingress.Roof repairs will be needed to small flat roof area and skylight, access will be required through flat 1","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 15:20 (sandra)<\/b>provisionally booked for wednesday after 11 am <\/p>

13\/03\/2019 10:50 (sandra)<\/b>postponed until 18th awaiting confirmation <\/p>

15\/03\/2019 10:13 (jan)<\/b>Email to client for access on Monday, 18th March<\/p>

15\/03\/2019 11:08 (jan)<\/b>Email to client for access on Tues, 19th March at midday<\/p>

15\/03\/2019 14:11 (jan)<\/b>Scheduled for Tues, 19th March at midday<\/p>

20\/03\/2019 08:55 (jane)<\/b>We have cleaned roof area and made temp repairs but due to weather conditions was unable to complete works.<\/p>

22\/03\/2019 13:22 (jan)<\/b>Email to client for access Mon or Tues, 25th\/26th to complete the works<\/p>

22\/03\/2019 13:52 (jan)<\/b>Booked for Tues, 26th March at 11am<\/p>

26\/03\/2019 10:00 (jan)<\/b>Rescheduled for 12pm today<\/p>

27\/03\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39658","activity_ticket_id":"40843","ticket_reference":"HDT41924","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12747 - 86 Portland Place (Above Flat D)","ticket_address_1":"86 Portland Place (Above Flat D)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/03\/19","activity_end":"2019-03-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49037","activity_notes":"Having carried out investigation into damp in flat D, there is a small amount of debris to be removed most likely due to recent bad weather but we suspect small defects on roof surface are allowing water ingress.Roof repairs will be needed to small flat roof area and skylight, access will be required through flat 1","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 15:20 (sandra)<\/b>provisionally booked for wednesday after 11 am <\/p>

13\/03\/2019 10:50 (sandra)<\/b>postponed until 18th awaiting confirmation <\/p>

15\/03\/2019 10:13 (jan)<\/b>Email to client for access on Monday, 18th March<\/p>

15\/03\/2019 11:08 (jan)<\/b>Email to client for access on Tues, 19th March at midday<\/p>

15\/03\/2019 14:11 (jan)<\/b>Scheduled for Tues, 19th March at midday<\/p>

20\/03\/2019 08:55 (jane)<\/b>We have cleaned roof area and made temp repairs but due to weather conditions was unable to complete works.<\/p>

22\/03\/2019 13:22 (jan)<\/b>Email to client for access Mon or Tues, 25th\/26th to complete the works<\/p>

22\/03\/2019 13:52 (jan)<\/b>Booked for Tues, 26th March at 11am<\/p>

26\/03\/2019 10:00 (jan)<\/b>Rescheduled for 12pm today<\/p>

27\/03\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39659","activity_ticket_id":"40844","ticket_reference":"HDT41925","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12746 - Flat 1, 77-78 St Martins Lane ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/19","activity_end":"2019-03-08 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49038","activity_notes":"New bath taps ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2019 15:48 (jan)<\/b>Email to tenant for access on Fri, 8th March<\/p>

07\/03\/2019 15:54 (jan)<\/b>Booked for Fri, 8th March. Access via tenant<\/p>

08\/03\/2019 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39660","activity_ticket_id":"40845","ticket_reference":"HDT41926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12748 - Flat 1, 2nd Floor, 78 Shaftesbury Avenue ","ticket_address_1":"Flat 1, 2nd Floor, 78 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/19","activity_end":"2019-03-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49039","activity_notes":"New cream roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2019 15:47 (jane)<\/b>Seven day lead-time on the blinds <\/p>

13\/03\/2019 10:00 (jan)<\/b>Email for access Monday am, 18th March<\/p>

13\/03\/2019 12:17 (jan)<\/b>Booked for Monday, 18th March at 12pm<\/p>

19\/03\/2019 08:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39661","activity_ticket_id":"40837","ticket_reference":"HDT41918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/19","activity_end":"2019-03-22 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49040","activity_notes":"Please raise a work order for Reddan to unblock shower drainage and remove cover from kitchen heat detector.The wardrobe hinge on the third door from the left also does not work ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2019 10:38 (jan)<\/b>Email to client for access this afternoon<\/p>

07\/03\/2019 15:32 (sandra)<\/b>picture sent over by Dan of wardrobe closer that needs to be replaced<\/p>

08\/03\/2019 11:01 (sandra)<\/b>picture sent to JH to order <\/p>

12\/03\/2019 16:51 (sandra)<\/b>asked Lillian for wardrobe spec to order closers <\/p>

01\/04\/2019 12:18 (sandra)<\/b>no information sent for wardrobe hinge<\/p>

11\/04\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39662","activity_ticket_id":"40846","ticket_reference":"HDT41927","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light switches","ticket_address_1":"Flat 2, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/19","activity_end":"2019-03-07 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49041","activity_notes":"Please can Alan replace the light switches in flat 2, as soon as possible. (as discussed with him)Access: please collect keys from smc security.","activity_timesheet":"1","ticket_notes_combined":"

08\/03\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39663","activity_ticket_id":"40848","ticket_reference":"HDT41929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hand basin leaking","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/19","activity_end":"2019-03-08 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49042","activity_notes":"Please attend 58A, Flat 1 as a hand basin in the bathroom is leaking. Please take access keys from the site office as tenant won't be in.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39664","activity_ticket_id":"40849","ticket_reference":"HDT41930","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"Cantina Laredo, 10 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/19","activity_end":"2019-03-08 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49043","activity_notes":"I need to Investigate a water leak in Cantina I need someone to remove lagging around pipework and see if they can trace the leak. I will show them the area needed. ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 16:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39665","activity_ticket_id":"40850","ticket_reference":"HDT41931","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked basin","ticket_address_1":"7th Floor, 17 Slingsby Place (ladies toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/19","activity_end":"2019-03-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49044","activity_notes":"Can someone take a look at the below please.The basin in the far ladies toilet is blocked and not draining properly","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39666","activity_ticket_id":"40851","ticket_reference":"HDT41932","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen handle","ticket_address_1":"Flat 3, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/03\/19","activity_end":"2019-03-08 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49045","activity_notes":"Would someone be able to pop out and fix the attached for us. ","activity_timesheet":"1","ticket_notes_combined":"

08\/03\/2019 16:17 (sandra)<\/b>Have re fixed handle but screw into one side does not bite. The thread appears to have gone in the handle and we may need new.Tenant can use handle as it is. Return Monday <\/p>

19\/03\/2019 09:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39667","activity_ticket_id":"40852","ticket_reference":"HDT41933","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Cable and high level lights","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/19","activity_end":"2019-03-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49046","activity_notes":"As discussed with Alan , works needed for Monday at SMCY.Run Cable from Redev Site DB to Dalla terra Wall in armoured cable. ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 14:08 (jan)<\/b>Alan booked out for 4 hrs on Monday, 11th March<\/p>

12\/03\/2019 09:03 (sandra)<\/b>in progress<\/p>

12\/03\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 14:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 14:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39668","activity_ticket_id":"40853","ticket_reference":"HDT41934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 15TH MARCH","ticket_address_1":"Flat 3, Quantic House","ticket_address_2":"College Parade, Salusbury Road, Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49047","activity_notes":"Please attend flats 3 & 8 as both properties require gas safety checks by 23rd March. Please make contact with the Tenants directly and arrange access. Please see below their contact details.Flat 3, Quantic House - Natalia - 07454 373787\/nakoxi@gmail.com ","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2019 14:23 (jan)<\/b>Email to tenant for access on Fri, 15th March<\/p>

11\/03\/2019 09:09 (jan)<\/b>Booked for 15th March before 1pm. Access will be provided<\/p>

18\/03\/2019 09:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39669","activity_ticket_id":"40854","ticket_reference":"HDT41935","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 15TH MARCH","ticket_address_1":"Flat 8, Quantic House, College Parade","ticket_address_2":"Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49048","activity_notes":"Please attend flats 3 & 8 as both properties require gas safety checks by 23rd March. Please make contact with the Tenants directly and arrange access. Please see below their contact details. Flat 8, Quantic House - Saavas - 07586 783878\/fr.savvas@iereas.com or Marina - 07801 894042\/Marina@sloaneandcadogan.com","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2019 14:22 (jan)<\/b>Email to tenant for access on Fri, 15th March<\/p>

08\/03\/2019 16:34 (jan)<\/b>Tenant requested between 10am and 12pm on Fri, 15th March<\/p>

18\/03\/2019 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39670","activity_ticket_id":"40855","ticket_reference":"HDT41936","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"33 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/03\/19","activity_end":"2019-03-08 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49049","activity_notes":"Can we have an urgent call out as we have a leak under the kitchen sink in the basement kitchen.","activity_timesheet":"1","ticket_notes_combined":"

08\/03\/2019 16:11 (sandra)<\/b>Have shut down hot water supply to kitchen tap. Tap is loose which probably caused the flexi pipe to loosen which has corroded. Strongly recommend new swivel mixer tap with new flexi pipes. Shut off points under sink. PLEASE NOTE JEREMEY HAS ASKED US TO FIT NEW TAP ASAP<\/p>

11\/03\/2019 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39671","activity_ticket_id":"40855","ticket_reference":"HDT41936","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"33 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/19","activity_end":"2019-03-08 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49050","activity_notes":"Can we have an urgent call out as we have a leak under the kitchen sink in the basement kitchen.","activity_timesheet":"1","ticket_notes_combined":"

08\/03\/2019 16:11 (sandra)<\/b>Have shut down hot water supply to kitchen tap. Tap is loose which probably caused the flexi pipe to loosen which has corroded. Strongly recommend new swivel mixer tap with new flexi pipes. Shut off points under sink. PLEASE NOTE JEREMEY HAS ASKED US TO FIT NEW TAP ASAP<\/p>

11\/03\/2019 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39672","activity_ticket_id":"40856","ticket_reference":"HDT41937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Letter box","ticket_address_1":"Flat 4.3, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/19","activity_end":"2019-03-11 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49051","activity_notes":"Please raise a work order for Reddan to change lock to mailbox. We will need 4x keys please","activity_timesheet":"1","ticket_notes_combined":"

11\/03\/2019 13:55 (sandra)<\/b>ordered post box lock <\/p>

15\/03\/2019 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39673","activity_ticket_id":"40857","ticket_reference":"HDT41938","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lighting","ticket_address_1":"127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/19","activity_end":"2019-03-11 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49052","activity_notes":"As discussed with Alan , works needed for Monday at SMCY.Change high level lights in 127 Long acre. ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39674","activity_ticket_id":"40858","ticket_reference":"HDT41939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose handrails","ticket_address_1":"2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/03\/19","activity_end":"2019-03-11 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49053","activity_notes":"Please raise a work order for Reddan to make safe common parts handrail.Reddan, please ask your guys to call me before attending.","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39675","activity_ticket_id":"40858","ticket_reference":"HDT41939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose handrails","ticket_address_1":"2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/19","activity_end":"2019-03-11 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49054","activity_notes":"Please raise a work order for Reddan to make safe common parts handrail.Reddan, please ask your guys to call me before attending.","activity_timesheet":"1","ticket_notes_combined":"

11\/03\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39676","activity_ticket_id":"40859","ticket_reference":"HDT41940","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Filter for tap","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/03\/19","activity_end":"2019-03-11 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49055","activity_notes":"Could we please arrange a call out? Ive had delivered a small water pump to filter our tap water in the kitchen and I just need someone to come out and fit it for me?","activity_timesheet":"1","ticket_notes_combined":"

11\/03\/2019 16:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39677","activity_ticket_id":"40860","ticket_reference":"HDT41941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked Toilets (gents)","ticket_address_1":"29 Wardour St & 1-8 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/19","activity_end":"2019-03-11 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49056","activity_notes":"Please attend site to unblock both mens and ladies toilets.Issue reported by Irene - 020 7734 2414","activity_timesheet":"1","ticket_notes_combined":"

11\/03\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39678","activity_ticket_id":"40861","ticket_reference":"HDT41942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gate lights","ticket_address_1":"Wardour St (chinese gate external lights)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/19","activity_end":"2019-03-11 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49057","activity_notes":"Please raise a work order for Reddan to check the gate lights at 9A Wardour street.Reddan, Alan will attend to this.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39679","activity_ticket_id":"40862","ticket_reference":"HDT41943","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/19","activity_end":"2019-03-11 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49058","activity_notes":"We have no heating in the above apartmentCould someone please attend today (with keys) and confirm back when the heating is fixed?","activity_timesheet":"1","ticket_notes_combined":"

11\/03\/2019 16:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39680","activity_ticket_id":"40863","ticket_reference":"HDT41944","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out ","ticket_address_1":"137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/19","activity_end":"2019-03-11 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49059","activity_notes":"2 in basement 2 stair well","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39681","activity_ticket_id":"40864","ticket_reference":"HDT41945","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out","ticket_address_1":"15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/19","activity_end":"2019-03-11 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49060","activity_notes":"1 light in stairwell","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39682","activity_ticket_id":"40865","ticket_reference":"HDT41946","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out ","ticket_address_1":"5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/19","activity_end":"2019-03-11 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49061","activity_notes":"in entrance ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39683","activity_ticket_id":"40866","ticket_reference":"HDT41947","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out ","ticket_address_1":"D block service corridor","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/19","activity_end":"2019-03-11 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49062","activity_notes":"D block1No light","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39684","activity_ticket_id":"40867","ticket_reference":"HDT41948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock repair","ticket_address_1":"38 St Martins Lane (front door)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/19","activity_end":"2019-03-11 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49063","activity_notes":"Could we please raise an urgent job to repair the lock at 38 SML - front main door","activity_timesheet":"1","ticket_notes_combined":"

11\/03\/2019 16:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39685","activity_ticket_id":"40868","ticket_reference":"HDT41949","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - electrical","ticket_address_1":"44 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/19","activity_end":"2019-03-11 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49064","activity_notes":"remove high level light sign","activity_timesheet":"1","ticket_notes_combined":"

11\/03\/2019 14:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39686","activity_ticket_id":"40847","ticket_reference":"HDT41928","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12739 - 7a Langley Street plus additional cost of \u00c3\u201a\u00c2\u00a3200.00 plus VAT ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/19","activity_end":"2019-03-11 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49065","activity_notes":"To supply and erect small scaffold tower to allow to remove a large wall hung model situated at ground floor entrance at high level.Dismantle and remove scaffold from site on completion ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39687","activity_ticket_id":"40847","ticket_reference":"HDT41928","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12739 - 7a Langley Street plus additional cost of \u00c3\u201a\u00c2\u00a3200.00 plus VAT ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49066","activity_notes":"To supply and erect small scaffold tower to allow to remove a large wall hung model situated at ground floor entrance at high level.Dismantle and remove scaffold from site on completion ","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39688","activity_ticket_id":"40847","ticket_reference":"HDT41928","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12739 - 7a Langley Street plus additional cost of \u00c3\u201a\u00c2\u00a3200.00 plus VAT ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/03\/19","activity_end":"2019-03-11 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49067","activity_notes":"To supply and erect small scaffold tower to allow to remove a large wall hung model situated at ground floor entrance at high level.Dismantle and remove scaffold from site on completion ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39689","activity_ticket_id":"40689","ticket_reference":"HDT41770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12714 - Flat 5, 37-38 Gerrard Street ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/19","activity_end":"2019-03-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49068","activity_notes":"Repair or replacement hob ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2019 13:02 (sandra)<\/b>waiting on delivery and date to fit <\/p>

07\/03\/2019 16:06 (jan)<\/b>Email to tenant for access on Mon, 11th March between 12 and 4pm to fit the new hob<\/p>

11\/03\/2019 11:40 (jan)<\/b>Email for access Tues\/Wed, 12th or 13th March between 10am and 2pm<\/p>

11\/03\/2019 14:19 (jan)<\/b>Booked for Tuesday, 12th March between 10am and 2pm<\/p>

12\/03\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39690","activity_ticket_id":"40869","ticket_reference":"HDT41950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bolts","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/19","activity_end":"2019-03-11 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49069","activity_notes":"Please attend today to fix the bolts to the terrace doors on the 4th Floor. Please ring the bell for the 3rd floor office, AAPG Europe who will provide access.","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>

12\/03\/2019 10:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39691","activity_ticket_id":"40870","ticket_reference":"HDT41951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator fittings","ticket_address_1":"Flat 3.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/19","activity_end":"2019-03-12 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49070","activity_notes":"Please raise a work order for Reddan to make safe the loose fittings.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2019 16:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39692","activity_ticket_id":"40869","ticket_reference":"HDT41950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bolts","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/19","activity_end":"2019-03-11 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49071","activity_notes":"Please attend today to fix the bolts to the terrace doors on the 4th Floor. Please ring the bell for the 3rd floor office, AAPG Europe who will provide access.","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>

12\/03\/2019 10:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39693","activity_ticket_id":"40872","ticket_reference":"HDT41953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test","ticket_address_1":"4 Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"11\/03\/19","activity_end":"2019-03-11 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49072","activity_notes":"The 6mm earth should be upgraded to 10mm.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 14:37 (jane)<\/b>Have requested access for Thursday 21st March <\/p>

21\/03\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39694","activity_ticket_id":"40873","ticket_reference":"HDT41954","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test","ticket_address_1":"Flat 1, 34 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"11\/03\/19","activity_end":"2019-03-11 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49073","activity_notes":"Works required to an emergency lighting install are determined by an emergency lighting test rather than an EICR (which is why it is only note as a recommendation). That said, we recommend the works are undertaken.","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39695","activity_ticket_id":"40874","ticket_reference":"HDT41955","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test","ticket_address_1":"Flat 2, 34 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"11\/03\/19","activity_end":"2019-03-11 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49074","activity_notes":"This depends on the load, if the load does not exceed 6a the current MCB is acceptable","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 14:38 (jane)<\/b>Have requested access for Thursday 21st March <\/p>

21\/03\/2019 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39696","activity_ticket_id":"40871","ticket_reference":"HDT41952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas hob not working","ticket_address_1":"Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"11\/03\/19","activity_end":"2019-03-11 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49075","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:One of the hob is not working.Reddan, pls collect keys from site office for access.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39697","activity_ticket_id":"40833","ticket_reference":"HDT41914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bath panel","ticket_address_1":"1-2 Leicester St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/19","activity_end":"2019-03-11 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49076","activity_notes":"Please attend Room 202 to install a new bath panel. Please mirror other room as closely as possible.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2019 15:38 (jan)<\/b>Email for access on Fri, 8th March<\/p>

12\/03\/2019 09:02 (sandra)<\/b>parts ordered and booked for 12th<\/p>

13\/03\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39698","activity_ticket_id":"40780","ticket_reference":"HDT41861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12710 - Flat 9, The Priory, KT6","ticket_address_1":"Flat 9, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/19","activity_end":"2019-03-11 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49077","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2019 10:30 (jan)<\/b>Booked for Friday, 8th March. Access via tenant<\/p>

11\/03\/2019 16:41 (jan)<\/b>Email to tenant to reattend on Tues, 12th March after 3pm or Wednesday, 13th March at a convenient time to carry out testing and make further investigations<\/p>

12\/03\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39699","activity_ticket_id":"40875","ticket_reference":"HDT41956","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/12610 - Argos, Grays Inn Road, Basildon, SS14","ticket_address_1":"Argos","ticket_address_2":"Grays Inn Road","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/03\/19","activity_end":"2019-03-12 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49078","activity_notes":"Repairs to further windows","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2019 08:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39700","activity_ticket_id":"40780","ticket_reference":"HDT41861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12710 - Flat 9, The Priory, KT6","ticket_address_1":"Flat 9, The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/19","activity_end":"2019-03-12 10:54:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"49079","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2019 10:30 (jan)<\/b>Booked for Friday, 8th March. Access via tenant<\/p>

11\/03\/2019 16:41 (jan)<\/b>Email to tenant to reattend on Tues, 12th March after 3pm or Wednesday, 13th March at a convenient time to carry out testing and make further investigations<\/p>

12\/03\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39701","activity_ticket_id":"40876","ticket_reference":"HDT41957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Underfloor leak","ticket_address_1":"Flat 9, The Priory, St Marks Hill","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/19","activity_end":"2019-03-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49080","activity_notes":"Leak under the floor, most likely from the pipework","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2019 10:23 (jan)<\/b>Email for access Mon pm, 18th March or Wed, 20th March<\/p>

12\/03\/2019 10:53 (jan)<\/b>Booked for Monday pm, 18th March. Tenant will provide access<\/p>

21\/03\/2019 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39702","activity_ticket_id":"40876","ticket_reference":"HDT41957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Underfloor leak","ticket_address_1":"Flat 9, The Priory, St Marks Hill","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"KT6 4PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49081","activity_notes":"Leak under the floor, most likely from the pipework","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2019 10:23 (jan)<\/b>Email for access Mon pm, 18th March or Wed, 20th March<\/p>

12\/03\/2019 10:53 (jan)<\/b>Booked for Monday pm, 18th March. Tenant will provide access<\/p>

21\/03\/2019 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39703","activity_ticket_id":"40877","ticket_reference":"HDT41958","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"man with a van ","ticket_address_1":"Thomas Neal Centre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/19","activity_end":"2019-03-12 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49082","activity_notes":"man with a van for 2 hours ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2019 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39704","activity_ticket_id":"39504","ticket_reference":"HDT40585","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12517 - 40\/41 Wimpole Street - Porters Office","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/19","activity_end":"2019-03-21 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49083","activity_notes":"Works to officeYes please 07913504953 Kira","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2018 11:21 (jan)<\/b>Booked for Friday, 30th Nov<\/p>

29\/11\/2018 11:42 (jan)<\/b>Re-scheduled for Monday, 3rd Dec<\/p>

11\/12\/2018 10:45 (sandra)<\/b>need to return <\/p>

11\/12\/2018 11:21 (sandra )<\/b>(Ticket Closed)<\/p>

11\/01\/2019 10:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/01\/2019 10:42 (jane)<\/b>(Placed On Hold) <\/p>

07\/03\/2019 13:06 (sandra)<\/b>(Removed from on-hold)<\/p>

11\/03\/2019 15:49 (jan)<\/b>Booked for Tues, 12th March to take a look at the tiles<\/p>

12\/03\/2019 10:13 (sandra)<\/b>attending to take details of the tiles<\/p>

13\/03\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 10:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 10:30 (jane)<\/b>New Ceiling tiles be collected from the suppliers on Tuesday evening <\/p>

20\/03\/2019 15:34 (jan)<\/b>Left a voicemail for Kira to schedule for Tues am, 26th March<\/p>

20\/03\/2019 15:35 (jan)<\/b>Booked for Tues, 26th March between 8 and 8.30am<\/p>

26\/03\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39705","activity_ticket_id":"40879","ticket_reference":"HDT41960","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Freezer evaporator door","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49084","activity_notes":"I'm afraid the repair to the freezer door has not lasted and the door is again not closing.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 10:45 (jan)<\/b>Booked for Friday, 15th March when R & B are in the flat<\/p>

12\/03\/2019 11:54 (jan)<\/b>Rescheduled for Thurs, 14th at 9am<\/p>

14\/03\/2019 13:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39706","activity_ticket_id":"40869","ticket_reference":"HDT41950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bolts","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/19","activity_end":"2019-03-12 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49085","activity_notes":"Please attend today to fix the bolts to the terrace doors on the 4th Floor. Please ring the bell for the 3rd floor office, AAPG Europe who will provide access.","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>

12\/03\/2019 10:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39707","activity_ticket_id":"40870","ticket_reference":"HDT41951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator fittings","ticket_address_1":"Flat 3.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/19","activity_end":"2019-03-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49086","activity_notes":"Please raise a work order for Reddan to make safe the loose fittings.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2019 16:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39708","activity_ticket_id":"40702","ticket_reference":"HDT41783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy, PAT Test 1ST MARCH and decorating","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/19","activity_end":"2019-03-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49087","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks\/PAT on the 1st Mar. .Reddan, tenant is moving out on the 28th. Please book this in.New tenant is moving in on the 6th Mar. Dean will need to check out the Flat on the Thurs (28th). Need redecorating.Living room\/bedroom- 2x air conditioning units- Shelving- 2x curtain rails\/ 1x roller blinds- 2 x Wall mirrorsKitchen:- 1 x free standing shelf - 3 x towel hanging bars2 screws protruding inside the kitchen cupboardTenant can give access tomorrow -12noon to check on the cupboard Can you please arrange for Roy to attend.","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2019 15:00 (jan)<\/b>Booked for 1st March<\/p>

05\/03\/2019 15:46 (sandra)<\/b>Replaced 4 x smoke and heat alarms Hearing element okRerouted cable for washing machine as it ran across work top. Socket arcing under worktop. Reterminated Washing machine blocked. Drained down and removed sock from filter<\/p>

06\/03\/2019 16:05 (sandra)<\/b>Half a van cleared and disposed of behind office<\/p>

12\/03\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

19\/03\/2019 14:18 (jane)<\/b>Replaced board inside cupboard. <\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39709","activity_ticket_id":"40880","ticket_reference":"HDT41961","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12744 - Flat 6, 37-38 Gerrard Street ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/19","activity_end":"2019-03-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49088","activity_notes":"New bathroom cabinet ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 11:36 (jan)<\/b>Cabinet on order<\/p>

14\/03\/2019 14:30 (jan)<\/b>Email for access on Monday am, 18th March<\/p>

14\/03\/2019 14:51 (jan)<\/b>Booked for Monday am, 18th March with keys<\/p>

19\/03\/2019 08:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39710","activity_ticket_id":"40423","ticket_reference":"HDT41504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 13TH and 14TH March","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/19","activity_end":"2019-03-12 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49089","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks and any repairs on the 13th and 14th of March, clean is being carried out on the 15th.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 09:52 (sandra)<\/b>booked 13th and 14th March <\/p>

12\/03\/2019 09:41 (sandra)<\/b>Bathroom 1) Pop up waste on hand basin 2) Leak underneat toilet. 3) Leak on shower screen 4) Silicone needs redoing 5) Shower heads needs descaling and paint on rail needs removing. 6) Bath pop up waste needs adjusting 7) Shower\/bath diverted control is broken 8) Towel rail element not working 9) Missing caps in towel rail 10) Door stop needs new11) Door Handle loose 12) Towel rail shelf hanging down 13) Shaver socket cracked 14) Door threshold is broken THERE IS A LED LIGHT THAT GOES AROUND THE WALL CUPBOARD AND IS PLUGGED INTO THE SHAVER SOCKET. SHOULD THIS BE THERE?? Hallway 1) Scratch marks on floor 2) Paint over light switch 3) Boiler pressure low not working. This could be due to a leak on a radiator in the lounge Bedroom 1) Perko on door not fixed 2) Door unable to shut due to latch and handle is loose4) Centre might needs new bulbs 5) L\/H wardrobe light comes on but missing capsules 6) Centre wardrobe drawers need refixing but unable to do anything with splits in timber 7) Middle window roller blind is faulty 8) R\/H window pane of glass is cracked 9) R\/H window Venetian blind faulty and window letting in rain 10) Vent unable to move as painted over 11) New rubber on door stop required 12) Paint over chrome light switch Lounge\/kitchen 1) Perko door closure is missing and has been filled and painted. Missing fire strips 2) Loose door handle and needs refixing 3) Door unable to shut due to latch 4) 2 x door stops required 5) Shelf above washing machine needs refixing 6) Paint over light switch 7) 4 x vents all been painted over and unable to close 8) 9 x windows need attention. Broken blinds. Broken fixtures. Window stays need refixng 9) Leak on one window. 10) Leaking radiator. Corrosion on floor 11) Dishwasher broken in corner 12) Wall extractor fan unable to turn off 13) Glass Hob broken in two places. Sharp edges 14) Cuts in worktop 15) head alarm needs refixing. No alarms have been tested yet and dates<\/p>

12\/03\/2019 09:48 (sandra)<\/b>Light in cupboard not working and shade has fallen down. May need new light fitting<\/p>

13\/03\/2019 15:46 (sandra)<\/b>towel rail element on order _ Dan <\/p>

14\/03\/2019 13:10 (jane)<\/b>Decorating works complete <\/p>

15\/03\/2019 16:07 (jane)<\/b>Fitted new alarm <\/p>

21\/03\/2019 12:52 (jan)<\/b>Email for access Fri am, 22nd March to fit the towel rail element<\/p>

21\/03\/2019 14:15 (jan)<\/b>Booked for Friday, 22nd March at 9.30am. Tenant will provide access<\/p>

22\/03\/2019 10:51 (jan)<\/b>Email to reschedule for Tues am, 26th March<\/p>

25\/03\/2019 15:06 (jan)<\/b>Email to tenant for access Tues, 26th March between 8 and 10am<\/p>

26\/03\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39711","activity_ticket_id":"40423","ticket_reference":"HDT41504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 13TH and 14TH March","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/03\/19","activity_end":"2019-03-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49090","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks and any repairs on the 13th and 14th of March, clean is being carried out on the 15th.","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2019 09:52 (sandra)<\/b>booked 13th and 14th March <\/p>

12\/03\/2019 09:41 (sandra)<\/b>Bathroom 1) Pop up waste on hand basin 2) Leak underneat toilet. 3) Leak on shower screen 4) Silicone needs redoing 5) Shower heads needs descaling and paint on rail needs removing. 6) Bath pop up waste needs adjusting 7) Shower\/bath diverted control is broken 8) Towel rail element not working 9) Missing caps in towel rail 10) Door stop needs new11) Door Handle loose 12) Towel rail shelf hanging down 13) Shaver socket cracked 14) Door threshold is broken THERE IS A LED LIGHT THAT GOES AROUND THE WALL CUPBOARD AND IS PLUGGED INTO THE SHAVER SOCKET. SHOULD THIS BE THERE?? Hallway 1) Scratch marks on floor 2) Paint over light switch 3) Boiler pressure low not working. This could be due to a leak on a radiator in the lounge Bedroom 1) Perko on door not fixed 2) Door unable to shut due to latch and handle is loose4) Centre might needs new bulbs 5) L\/H wardrobe light comes on but missing capsules 6) Centre wardrobe drawers need refixing but unable to do anything with splits in timber 7) Middle window roller blind is faulty 8) R\/H window pane of glass is cracked 9) R\/H window Venetian blind faulty and window letting in rain 10) Vent unable to move as painted over 11) New rubber on door stop required 12) Paint over chrome light switch Lounge\/kitchen 1) Perko door closure is missing and has been filled and painted. Missing fire strips 2) Loose door handle and needs refixing 3) Door unable to shut due to latch 4) 2 x door stops required 5) Shelf above washing machine needs refixing 6) Paint over light switch 7) 4 x vents all been painted over and unable to close 8) 9 x windows need attention. Broken blinds. Broken fixtures. Window stays need refixng 9) Leak on one window. 10) Leaking radiator. Corrosion on floor 11) Dishwasher broken in corner 12) Wall extractor fan unable to turn off 13) Glass Hob broken in two places. Sharp edges 14) Cuts in worktop 15) head alarm needs refixing. No alarms have been tested yet and dates<\/p>

12\/03\/2019 09:48 (sandra)<\/b>Light in cupboard not working and shade has fallen down. May need new light fitting<\/p>

13\/03\/2019 15:46 (sandra)<\/b>towel rail element on order _ Dan <\/p>

14\/03\/2019 13:10 (jane)<\/b>Decorating works complete <\/p>

15\/03\/2019 16:07 (jane)<\/b>Fitted new alarm <\/p>

21\/03\/2019 12:52 (jan)<\/b>Email for access Fri am, 22nd March to fit the towel rail element<\/p>

21\/03\/2019 14:15 (jan)<\/b>Booked for Friday, 22nd March at 9.30am. Tenant will provide access<\/p>

22\/03\/2019 10:51 (jan)<\/b>Email to reschedule for Tues am, 26th March<\/p>

25\/03\/2019 15:06 (jan)<\/b>Email to tenant for access Tues, 26th March between 8 and 10am<\/p>

26\/03\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39712","activity_ticket_id":"40423","ticket_reference":"HDT41504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 13TH and 14TH March","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/19","activity_end":"2019-03-12 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49091","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks and any repairs on the 13th and 14th of March, clean is being carried out on the 15th.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 09:52 (sandra)<\/b>booked 13th and 14th March <\/p>

12\/03\/2019 09:41 (sandra)<\/b>Bathroom 1) Pop up waste on hand basin 2) Leak underneat toilet. 3) Leak on shower screen 4) Silicone needs redoing 5) Shower heads needs descaling and paint on rail needs removing. 6) Bath pop up waste needs adjusting 7) Shower\/bath diverted control is broken 8) Towel rail element not working 9) Missing caps in towel rail 10) Door stop needs new11) Door Handle loose 12) Towel rail shelf hanging down 13) Shaver socket cracked 14) Door threshold is broken THERE IS A LED LIGHT THAT GOES AROUND THE WALL CUPBOARD AND IS PLUGGED INTO THE SHAVER SOCKET. SHOULD THIS BE THERE?? Hallway 1) Scratch marks on floor 2) Paint over light switch 3) Boiler pressure low not working. This could be due to a leak on a radiator in the lounge Bedroom 1) Perko on door not fixed 2) Door unable to shut due to latch and handle is loose4) Centre might needs new bulbs 5) L\/H wardrobe light comes on but missing capsules 6) Centre wardrobe drawers need refixing but unable to do anything with splits in timber 7) Middle window roller blind is faulty 8) R\/H window pane of glass is cracked 9) R\/H window Venetian blind faulty and window letting in rain 10) Vent unable to move as painted over 11) New rubber on door stop required 12) Paint over chrome light switch Lounge\/kitchen 1) Perko door closure is missing and has been filled and painted. Missing fire strips 2) Loose door handle and needs refixing 3) Door unable to shut due to latch 4) 2 x door stops required 5) Shelf above washing machine needs refixing 6) Paint over light switch 7) 4 x vents all been painted over and unable to close 8) 9 x windows need attention. Broken blinds. Broken fixtures. Window stays need refixng 9) Leak on one window. 10) Leaking radiator. Corrosion on floor 11) Dishwasher broken in corner 12) Wall extractor fan unable to turn off 13) Glass Hob broken in two places. Sharp edges 14) Cuts in worktop 15) head alarm needs refixing. No alarms have been tested yet and dates<\/p>

12\/03\/2019 09:48 (sandra)<\/b>Light in cupboard not working and shade has fallen down. May need new light fitting<\/p>

13\/03\/2019 15:46 (sandra)<\/b>towel rail element on order _ Dan <\/p>

14\/03\/2019 13:10 (jane)<\/b>Decorating works complete <\/p>

15\/03\/2019 16:07 (jane)<\/b>Fitted new alarm <\/p>

21\/03\/2019 12:52 (jan)<\/b>Email for access Fri am, 22nd March to fit the towel rail element<\/p>

21\/03\/2019 14:15 (jan)<\/b>Booked for Friday, 22nd March at 9.30am. Tenant will provide access<\/p>

22\/03\/2019 10:51 (jan)<\/b>Email to reschedule for Tues am, 26th March<\/p>

25\/03\/2019 15:06 (jan)<\/b>Email to tenant for access Tues, 26th March between 8 and 10am<\/p>

26\/03\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39713","activity_ticket_id":"40884","ticket_reference":"HDT41965","ticket_client":"1785","client_name":"Clarendon Serviced Apartments","ticket_title":"Hand basin blockage","ticket_address_1":"Apt 9, 140 The Minories","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3N 1NT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/03\/19","activity_end":"2019-03-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49092","activity_notes":"We are having an issue with the waste on the hand basin at the above location, where by water keeps back filling into the basin & taking a long while to drain We have tried rodding & unblocking but cannot find any reason for this issue! Can we ask you to come & take a look, with our man Pat & advise what you think may hve suddenly started to cause this please?","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2019 14:16 (jan)<\/b>Email for access Fri am, 15th March<\/p>

12\/03\/2019 14:31 (jan)<\/b>Booked for Monday, 18th March at 9am<\/p>

18\/03\/2019 11:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39714","activity_ticket_id":"40541","ticket_reference":"HDT41622","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"H&S works ","ticket_address_1":"15-17 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/04\/19","activity_end":"2019-04-30 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49093","activity_notes":"The white door to Flat 3 is not FD30s compliant as there is no self-closer or intumescent strips and cold smoke seals. It should also be confirmed that the flat with pine door is also FD30S compliant. The restaurant kitchen door requires adjusting as it does not close fully and the cold smoke seals are missing. Ensure that the broken glass is replaced.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2019 14:21 (jane)<\/b>Denied access, re-arranging <\/p>

19\/03\/2019 14:25 (jane)<\/b>Re-booked for Tuesday 26th March at 11am <\/p>

20\/03\/2019 10:24 (jan)<\/b>Tenant has now requested attendance at 11.30am on Tues, 26th March<\/p>

26\/03\/2019 14:03 (sandra)<\/b>fire glass to be ordered by JH<\/p>

26\/03\/2019 14:05 (sandra)<\/b>Replaced smoke seals to kitchen door, adjusted so door closes fully,Measured for new wired glass,<\/p>

28\/03\/2019 09:18 (sandra)<\/b>waiting on clients approval for further works <\/p>

15\/04\/2019 09:44 (sandra)<\/b>(Placed On Hold) updated client on recommendations and awaiting reply on wired glass and repairs to fire doors.<\/p>

21\/11\/2019 11:47 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 11:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 11:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39715","activity_ticket_id":"40878","ticket_reference":"HDT41959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12749 - Flat 2, 15 Tavistock Street ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49094","activity_notes":"Replacement integrated slimline dishwasher Montpelier = ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 10:03 (sandra)<\/b>JH to order <\/p>

12\/03\/2019 16:05 (sandra)<\/b>collected <\/p>

12\/03\/2019 16:45 (jan)<\/b>Email for access Fri am, 15th March<\/p>

13\/03\/2019 09:15 (jan)<\/b>Booked for Fri, 15th March with keys<\/p>

15\/03\/2019 10:54 (jan)<\/b>Dishwasher installed but won't start. Possible faulty feed valve<\/p>

15\/03\/2019 11:52 (jane )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 15:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 15:48 (jan)<\/b>Email for access on Monday to pick up the faulty dishwasher<\/p>

18\/03\/2019 14:05 (jane)<\/b>Appliance faulty, arranging to swap for a new one with our suppliers <\/p>

18\/03\/2019 14:07 (jan)<\/b>Scheduled to remove the faulty appliance and fit the new one Wednesday am, 20th March. Access with keys<\/p>

21\/03\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39716","activity_ticket_id":"40803","ticket_reference":"HDT41884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meeting Room Table","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/19","activity_end":"2019-03-12 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49095","activity_notes":"Please assign a works order to Redden for the following:Supply and assemble meeting room table on third floor (link provided below) https:\/\/bit.ly\/2GDAHBx","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2019 09:02 (sandra)<\/b>on order <\/p>

13\/03\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39717","activity_ticket_id":"40885","ticket_reference":"HDT41966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Workpad, 34 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/19","activity_end":"2019-03-12 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49096","activity_notes":"My colleague James Murphy is away today. In his absence I have taken a call from Ryan Terry of Workpad regarding a leak through the ceiling of the top floor of the property. It is not clear what the source of the problem is.Please send someone to investigate & carry out remedial work asap.The contact is: Ryan TerryHead of PropertyWorkPad+44 (0)20 7788 7507 +44 (0)7926 959 975ryan@workpad.co.uk","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 15:42 (jan)<\/b>Booked for Wed, 13th March at 9.30 am to access the roof area<\/p>

13\/03\/2019 16:15 (sandra )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 09:29 (jan)<\/b>JM has advised: Hold fire for now on this as F&T carried out the refurb on this so have referred it over to them<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39718","activity_ticket_id":"40885","ticket_reference":"HDT41966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Workpad, 34 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/03\/19","activity_end":"2019-03-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49097","activity_notes":"My colleague James Murphy is away today. In his absence I have taken a call from Ryan Terry of Workpad regarding a leak through the ceiling of the top floor of the property. It is not clear what the source of the problem is.Please send someone to investigate & carry out remedial work asap.The contact is: Ryan TerryHead of PropertyWorkPad+44 (0)20 7788 7507 +44 (0)7926 959 975ryan@workpad.co.uk","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 15:42 (jan)<\/b>Booked for Wed, 13th March at 9.30 am to access the roof area<\/p>

13\/03\/2019 16:15 (sandra )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 09:29 (jan)<\/b>JM has advised: Hold fire for now on this as F&T carried out the refurb on this so have referred it over to them<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39719","activity_ticket_id":"40886","ticket_reference":"HDT41967","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light switches","ticket_address_1":"Flat 5, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/19","activity_end":"2019-03-13 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49098","activity_notes":"Please could ask Alan replace the light switches in flats 5 and 9 tomorrow(Wednesday).For Access: please can Alan call Roland 30mins \/1hour prior to arrival.Roland: 07813 024 031","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39720","activity_ticket_id":"40887","ticket_reference":"HDT41968","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light switches","ticket_address_1":"Flat 9, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/19","activity_end":"2019-03-13 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49099","activity_notes":"Please could ask Alan replace the light switches in flats 5 and 9 tomorrow(Wednesday).For Access: please can Alan call Roland 30mins \/1hour prior to arrival.Roland: 07813 024 031","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 14:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39721","activity_ticket_id":"40888","ticket_reference":"HDT41969","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door bell","ticket_address_1":"Flat 4, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"16","resource_name":"David Knight","activity_start":"14\/03\/19","activity_end":"2019-03-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49100","activity_notes":"Please could you attend to ensure the bell is in working order; please arrange access via tenant. Michael Parrot.Michael Parrott 02072408245 parrottme@yahoo.com ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2019 09:55 (jan)<\/b>Email for access Thurs, 14th March at midday<\/p>

14\/03\/2019 09:07 (jan)<\/b>Tenant has purchased a new battery and the bell is now operative<\/p>

14\/03\/2019 09:09 (jan )<\/b>(Ticket Closed)<\/p>

20\/03\/2019 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/03\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39722","activity_ticket_id":"40889","ticket_reference":"HDT41970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door bar","ticket_address_1":"Flat 3, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49101","activity_notes":"Nobody has contacted us yet regarding putting the bar at bottom of the door. Can we have this installed on Thursday or Friday please? Please can this be raised for Reddan and to confirm when this can be carried out.","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 10:09 (jan)<\/b>Email for access Thurs am, 14th March<\/p>

13\/03\/2019 11:46 (jan)<\/b>Booked for Thurs, 14th March between 9 and 11am<\/p>

14\/03\/2019 11:18 (jane )<\/b>(Ticket Closed)<\/p>

21\/03\/2019 14:43 (jane)<\/b>purchased and fitted draught excluders x3 at above property, x1 to main Street door and X2 either side of tenants door. <\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39723","activity_ticket_id":"40890","ticket_reference":"HDT41971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 Alarm","ticket_address_1":"Flat 1, 7 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/19","activity_end":"2019-03-13 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49102","activity_notes":"Please raise a work order for Reddan to install co2 alarm in flat 1 as per below and confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2019 10:19 (jan)<\/b>Email to tenant for access this afternoon<\/p>

13\/03\/2019 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39724","activity_ticket_id":"40891","ticket_reference":"HDT41972","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5 year Electrical Test","ticket_address_1":"Flat 9, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"13\/03\/19","activity_end":"2019-03-13 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49103","activity_notes":"Please could you carry out an electrical test(EICR) ASAP at the abovementioned; please arrange access via the tenant directly.Lavinia Ai Si Lee & Sum Yu Vivica Wong07909 386055\/ 07733 472183laviniaxlee@gmail.com; vivicawong.sumsum@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:13 (jane)<\/b>Programming with the tenant for later part of next week <\/p>

21\/03\/2019 08:57 (jane )<\/b>(Ticket Closed)<\/p>

01\/04\/2019 12:42 (jan)<\/b>Email to tenant for access on Friday, 5th April<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39725","activity_ticket_id":"40892","ticket_reference":"HDT41973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"3rd Floor, 21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/03\/19","activity_end":"2019-03-13 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49104","activity_notes":" 3rd Floor Roof Leaks Again Reddan to take a look at this leak that was recently repaired and report back.","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 14:07 (jane)<\/b>Investigation works being carried out <\/p>

20\/03\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39726","activity_ticket_id":"40893","ticket_reference":"HDT41974","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"AM\/JH\/12764 - Seven Dials Court Basement ","ticket_address_1":"Seven Dials Court Basement ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/19","activity_end":"2019-03-13 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49105","activity_notes":"To replace faulty emergency light fitting with similar LED fitting, commission on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39727","activity_ticket_id":"40734","ticket_reference":"HDT41815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12TH MARCH","ticket_address_1":"Flat 2.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/03\/19","activity_end":"2019-03-13 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49106","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on the 9th March.Reddan , new tenant is moving in on 19th Mar. No need for gas \/ PAT test. Walls to be repainted","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2019 14:16 (sandra)<\/b>recommendations attached <\/p>

14\/03\/2019 13:12 (jane)<\/b>Decorating works complete <\/p>

14\/03\/2019 14:12 (jane)<\/b>Maintenance list being carried out on Friday 15th March <\/p>

18\/03\/2019 11:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39728","activity_ticket_id":"40894","ticket_reference":"HDT41975","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"External lighting","ticket_address_1":"St Martins Courtyard - estate","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49107","activity_notes":"Can I get Alan on site for 2 hours on Friday (Estate) This is to go through switching for the external lighting .","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 13:42 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39729","activity_ticket_id":"40895","ticket_reference":"HDT41976","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety and Plumbing checks - APRIL 8th","ticket_address_1":"Crazy Bear, Flat 17 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/19","activity_end":"2019-04-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49108","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you also arrange for gas safety cert for both flats, inclusive of the plumbing checks.Please could also arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.uk","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:15 (jane)<\/b>PK attended and found fault to the main entry system and has done a temporary repair but will be back on Monday, 18th March<\/p>

18\/03\/2019 14:15 (jane)<\/b>Ignore last note, have provisionally programmed in for middle part of next week <\/p>

18\/03\/2019 14:20 (jan)<\/b>Email for access Wed, 20th March <\/p>

18\/03\/2019 14:33 (jan)<\/b>Scheduled for Tues, 26th March between 1 and 2pm<\/p>

18\/03\/2019 15:15 (jan)<\/b>Now booked for Tues, 19th March<\/p>

19\/03\/2019 15:02 (jan)<\/b>MK discovered a 30mm panel has been installed to the basement ceiling, therefore preventing access to the gas meter.As a result of this we will be unable to issue a gas cert until the panel is removed.Deepa has been advised<\/p>

19\/03\/2019 15:54 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

20\/03\/2019 11:20 (jan)<\/b>Scheduled with the tenant for Monday, 8th April at 1pm<\/p>

20\/03\/2019 11:59 (jan)<\/b>Tenant has confirmed that he will arrange for the original contractor to attend and remove the panel<\/p>

08\/04\/2019 11:36 (sandra)<\/b>engineer is attending 8\/04<\/p>

11\/04\/2019 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39730","activity_ticket_id":"40896","ticket_reference":"HDT41977","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety and Plumbing checks - APRIL 8th","ticket_address_1":"Crazy Bear, Flat 16 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/19","activity_end":"2019-04-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49109","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you also arrange for gas safety cert for both flats, inclusive of the plumbing checks.Please could also arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.uk","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:14 (jane)<\/b>Provisionally booked for middle part of next week <\/p>

18\/03\/2019 14:20 (jan)<\/b>Email for access Wed, 20th March<\/p>

18\/03\/2019 14:33 (jan)<\/b>Rescheduled for Tues, 26th March between 1 and 2pm<\/p>

18\/03\/2019 15:15 (jan)<\/b>Now booked for Tues, 19th March<\/p>

19\/03\/2019 15:02 (jan)<\/b>MK discovered a 30mm panel has been installed to the basement ceiling, therefore preventing access to the gas meter.As a result of this we will be unable to issue a gas cert until the panel is removed.Deepa has been advised<\/p>

19\/03\/2019 15:42 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

20\/03\/2019 10:54 (jan)<\/b>Tenant has confirmed that he will arrange for the original contractor to attend and remove the panel<\/p>

20\/03\/2019 11:20 (jan)<\/b>Scheduled with the tenant for Monday, 8th April at 1pm<\/p>

11\/04\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39731","activity_ticket_id":"40897","ticket_reference":"HDT41978","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5 year Electrical Test","ticket_address_1":"Crazy Bear, Flat 17 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"13\/03\/19","activity_end":"2019-03-13 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49110","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.uk","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 14:36 (jane)<\/b>Programmed in with Crazy Bear for Tuesday afternoon 19th March <\/p>

19\/03\/2019 15:43 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

19\/03\/2019 15:46 (jan)<\/b>Previous note was intended for ticket number 41976<\/p>

20\/03\/2019 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39732","activity_ticket_id":"40898","ticket_reference":"HDT41979","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5 year Electrical Test","ticket_address_1":"Crazy Bear, Flat 16 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"13\/03\/19","activity_end":"2019-03-13 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49111","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could also arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.uk","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 14:35 (jane)<\/b>Programmed in with Crazy Bear for Tuesday afternoon 19th March <\/p>

18\/03\/2019 14:31 (jan)<\/b>Email for access Tues, 26th March between 1 and 2pm<\/p>

18\/03\/2019 14:32 (jan)<\/b>Scheduled for 19th March<\/p>

19\/03\/2019 14:30 (jan)<\/b>Rescheduled for Tues, 26th March at 11am<\/p>

20\/03\/2019 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39733","activity_ticket_id":"40881","ticket_reference":"HDT41962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Grab bags","ticket_address_1":"21 Wardour St - site office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/19","activity_end":"2019-03-13 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49112","activity_notes":"Please raise a work order for Reddan to supply 2 Grab bags (H&S) ","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2019 11:46 (jan)<\/b>Grab bags on order<\/p>

12\/03\/2019 11:59 (jane)<\/b>Lead-time 2 - 3 days <\/p>

14\/03\/2019 08:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39734","activity_ticket_id":"40899","ticket_reference":"HDT41980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12770 - 21a Wardour Street ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/19","activity_end":"2019-03-13 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49113","activity_notes":"To replace hinges to toilet top floor, adjust to suit and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2019 13:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39735","activity_ticket_id":"40423","ticket_reference":"HDT41504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 13TH and 14TH March","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/19","activity_end":"2019-03-13 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49114","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks and any repairs on the 13th and 14th of March, clean is being carried out on the 15th.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2019 09:52 (sandra)<\/b>booked 13th and 14th March <\/p>

12\/03\/2019 09:41 (sandra)<\/b>Bathroom 1) Pop up waste on hand basin 2) Leak underneat toilet. 3) Leak on shower screen 4) Silicone needs redoing 5) Shower heads needs descaling and paint on rail needs removing. 6) Bath pop up waste needs adjusting 7) Shower\/bath diverted control is broken 8) Towel rail element not working 9) Missing caps in towel rail 10) Door stop needs new11) Door Handle loose 12) Towel rail shelf hanging down 13) Shaver socket cracked 14) Door threshold is broken THERE IS A LED LIGHT THAT GOES AROUND THE WALL CUPBOARD AND IS PLUGGED INTO THE SHAVER SOCKET. SHOULD THIS BE THERE?? Hallway 1) Scratch marks on floor 2) Paint over light switch 3) Boiler pressure low not working. This could be due to a leak on a radiator in the lounge Bedroom 1) Perko on door not fixed 2) Door unable to shut due to latch and handle is loose4) Centre might needs new bulbs 5) L\/H wardrobe light comes on but missing capsules 6) Centre wardrobe drawers need refixing but unable to do anything with splits in timber 7) Middle window roller blind is faulty 8) R\/H window pane of glass is cracked 9) R\/H window Venetian blind faulty and window letting in rain 10) Vent unable to move as painted over 11) New rubber on door stop required 12) Paint over chrome light switch Lounge\/kitchen 1) Perko door closure is missing and has been filled and painted. Missing fire strips 2) Loose door handle and needs refixing 3) Door unable to shut due to latch 4) 2 x door stops required 5) Shelf above washing machine needs refixing 6) Paint over light switch 7) 4 x vents all been painted over and unable to close 8) 9 x windows need attention. Broken blinds. Broken fixtures. Window stays need refixng 9) Leak on one window. 10) Leaking radiator. Corrosion on floor 11) Dishwasher broken in corner 12) Wall extractor fan unable to turn off 13) Glass Hob broken in two places. Sharp edges 14) Cuts in worktop 15) head alarm needs refixing. No alarms have been tested yet and dates<\/p>

12\/03\/2019 09:48 (sandra)<\/b>Light in cupboard not working and shade has fallen down. May need new light fitting<\/p>

13\/03\/2019 15:46 (sandra)<\/b>towel rail element on order _ Dan <\/p>

14\/03\/2019 13:10 (jane)<\/b>Decorating works complete <\/p>

15\/03\/2019 16:07 (jane)<\/b>Fitted new alarm <\/p>

21\/03\/2019 12:52 (jan)<\/b>Email for access Fri am, 22nd March to fit the towel rail element<\/p>

21\/03\/2019 14:15 (jan)<\/b>Booked for Friday, 22nd March at 9.30am. Tenant will provide access<\/p>

22\/03\/2019 10:51 (jan)<\/b>Email to reschedule for Tues am, 26th March<\/p>

25\/03\/2019 15:06 (jan)<\/b>Email to tenant for access Tues, 26th March between 8 and 10am<\/p>

26\/03\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39736","activity_ticket_id":"40900","ticket_reference":"HDT41981","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12753 - 46 Monmouth Street - plus additional rotten section replaced behind plinth ","ticket_address_1":"46 Monmouth Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"19\/03\/19","activity_end":"2019-03-19 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49115","activity_notes":"To remove rotten wooden plinth to shopfront and replace with ply, (size 3m x 200mm high, 20mm thick) and make good ","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2019 14:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39737","activity_ticket_id":"40901","ticket_reference":"HDT41982","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent Proofing","ticket_address_1":"Flat 1, 60 Huntley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/19","activity_end":"2019-03-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49116","activity_notes":"Could you please book one of your "all rounders" to help us with rodent proofing(remove appliances in the kitchen, and maybe cupboards etc) for 9.00am, Tuesday 19th March, 2019?","activity_timesheet":"1","ticket_notes_combined":"

14\/03\/2019 09:18 (jan)<\/b>Booked for Tues, 19th March at 9am<\/p>

19\/03\/2019 11:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39738","activity_ticket_id":"40903","ticket_reference":"HDT41984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12768 - 2 Gerrard Place - Basement ","ticket_address_1":"2 Gerrard Place - Basement ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/03\/19","activity_end":"2019-03-14 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49117","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39739","activity_ticket_id":"40904","ticket_reference":"HDT41985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 4, Quantic House, College Parade","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49118","activity_notes":"The tenant in Flat 4 has complained that there is a leak which is coming through their ceiling and has caused water damage. Can this please be looked at as a matter of urgency? Can you please advise when someone can attend? You can contact tenant directly on details below.Bertrand07773 053189 (Personal)07741 743982 (Work)","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2019 10:08 (jan)<\/b>Booked for Friday, 15th March between 11am and 12pm. Access via tenant<\/p>

15\/03\/2019 11:26 (jan)<\/b>MK attended and advised:I've just looked at the above job, where the problem is the bathroom ceiling, which has a lot of water stainage. Flat 8 directly above, has a bathroom in the same area, but because the different layout, lift shaft and adjacent flat, ( flat 7 ) and no access panels, it's difficult to pinpoint the cause. I think the best way to go would be to open up the ceiling in flat 4, ( which is already damaged ) and then try to pinpoint the leak\/cause.<\/p>

15\/03\/2019 11:27 (jan)<\/b>Email to client for further instructions<\/p>

15\/03\/2019 15:44 (jane )<\/b>(Ticket Closed)<\/p>

18\/03\/2019 15:58 (jan)<\/b>(Ticket Re-Opened)<\/p>

18\/03\/2019 16:13 (jan)<\/b>Left a voicemail for access Thurs, 21st March<\/p>

21\/03\/2019 12:08 (jan)<\/b>Access hole made.Email for access on Tues am, 26th March to Flats 4, 7 and 8 to carry out water testing<\/p>

21\/03\/2019 13:12 (jane)<\/b>Cut out access in ceiling. Possibly leaking from stack. Unable to tell whether it's the stack itself or running down from above. Require access to flats 7 and 8.<\/p>

21\/03\/2019 14:24 (jan)<\/b>Email to tenants at Flat 7 and 8 for access Tues, 26th March between 8 and 10am<\/p>

21\/03\/2019 14:25 (jan)<\/b>Phone the tenant at Flat 4 once access has been arranged to Flats 7 and 8 <\/p>

25\/03\/2019 09:36 (jan)<\/b>Access to Flat 7 confirmed on Tues, 26th March between 8 and 10am. Chased access to Flat 8<\/p>

26\/03\/2019 09:02 (jan)<\/b>Email to tenants at Flat 7 and 8 to reschedule for Thurs, 28th March between 8 and 10am<\/p>

26\/03\/2019 09:13 (jan)<\/b>Tenant at Flat 8 not available this Thursday, he has requested Tues, April 2nd. Email to tenant at Flat 7 to reschedule for 2nd between 8 and 10am.<\/p>

26\/03\/2019 10:03 (jan)<\/b>Booked for Tues, 2nd April between 8 and 10am<\/p>

29\/03\/2019 12:13 (jan)<\/b>Left a voicemail message for Bertrand to request access to his flat on Tues, 2nd April between 8 and 10am if it is necessary<\/p>

02\/04\/2019 14:04 (sandra)<\/b>investigations show that it is probably coming from Flat 8 and needs further investigations and 2 men for the day<\/p>

04\/04\/2019 10:15 (jan)<\/b>Email to tenant for access next week<\/p>

05\/04\/2019 09:32 (jan)<\/b>Booked for Tuesday, 9th April between 8 and 8.30am. Tenant to provide access<\/p>

09\/04\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39740","activity_ticket_id":"40905","ticket_reference":"HDT41986","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12771 - Flat 1, Horse and Dolphin Yard ","ticket_address_1":"Flat 1, Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/19","activity_end":"2019-03-20 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49119","activity_notes":"Following the gas safety inspection, an access panel is required in the hallway ceiling","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 09:23 (jan)<\/b>Email to client for access on Wed, 20th March<\/p>

15\/03\/2019 09:34 (jan)<\/b>MK to carry out the works on Wed, 20th March (communal hallway)<\/p>

21\/03\/2019 13:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39741","activity_ticket_id":"40907","ticket_reference":"HDT41988","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"Door hinge","ticket_address_1":"Numerix Software, 41 Eastcheap, 2nd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/19","activity_end":"2019-03-14 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49120","activity_notes":"I would like to call in a job regarding fixing a door hinge on one of our meeting rooms.There door seems to have collapsed slightly causing the door to not be able to close without having to slam shut.Is this something that can be fixed by Reddan?","activity_timesheet":"1","ticket_notes_combined":"

14\/03\/2019 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39742","activity_ticket_id":"40908","ticket_reference":"HDT41989","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 29TH MARCH","ticket_address_1":"Flat 1, 32-34 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/19","activity_end":"2019-03-29 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49121","activity_notes":"Please raise a work order for Reddan to carry out the following gas safety tests. Please confirm when these are booked in so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 10:18 (jan)<\/b>Provisionally booked for 28th March<\/p>

27\/03\/2019 14:38 (jan)<\/b>Rescheduled for Fri, 29th March with keys<\/p>

04\/04\/2019 09:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39744","activity_ticket_id":"40910","ticket_reference":"HDT41991","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12766 - Relax, 7 Mercer Street - ITEM 2 ONLY ","ticket_address_1":"Relax, 7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"14\/03\/19","activity_end":"2019-03-14 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49123","activity_notes":"Additional electrical Works - ITEM 2 ONLY ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2019 13:25 (jane)<\/b>Provisionally programmed in for 9am no Tuesday 19th March <\/p>

19\/03\/2019 14:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39745","activity_ticket_id":"40911","ticket_reference":"HDT41992","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Sealing the bathroom floor - 1st APRIL","ticket_address_1":"Flat 5, 23 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/19","activity_end":"2019-04-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49124","activity_notes":"Can you advise if you have someone available to seal the bathroom floor where it has been leaking into the flat below please? The tenant will be there from 10am on Monday, 18th March? Can you advise if you have someone available asap?","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2019 14:02 (jan)<\/b>Awaiting full address<\/p>

15\/03\/2019 09:37 (jan)<\/b>Works postponed as the tenants child has had an asthma attack<\/p>

22\/03\/2019 13:14 (jan)<\/b>Email for access Wed am, 27th March<\/p>

22\/03\/2019 14:22 (jan)<\/b>Booked for Mon, 1st APRIL between 10 and 11am. Access via tenant<\/p>

01\/04\/2019 12:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39746","activity_ticket_id":"40734","ticket_reference":"HDT41815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12TH MARCH","ticket_address_1":"Flat 2.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/03\/19","activity_end":"2019-03-15 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49125","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on the 9th March.Reddan , new tenant is moving in on 19th Mar. ","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 14:16 (sandra)<\/b>recommendations attached <\/p>

14\/03\/2019 13:12 (jane)<\/b>Decorating works complete <\/p>

14\/03\/2019 14:12 (jane)<\/b>Maintenance list being carried out on Friday 15th March <\/p>

18\/03\/2019 11:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39747","activity_ticket_id":"40912","ticket_reference":"HDT41993","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/03\/19","activity_end":"2019-03-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49126","activity_notes":"Washing machine hose not secure. Very loose and likely to cause flood Silicone around shower tray needs redoing. Again this is likely to cause damp or leak below","activity_timesheet":"1","ticket_notes_combined":"

14\/03\/2019 14:14 (jan)<\/b>Email for access Monday am, 18th March<\/p>

14\/03\/2019 14:25 (jan)<\/b>Scheduled for Friday am, 15th March<\/p>

15\/03\/2019 15:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39748","activity_ticket_id":"40913","ticket_reference":"HDT41994","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove plant","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/19","activity_end":"2019-03-14 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49127","activity_notes":"Please raise a work order for Reddan to remove the redundant plant in the attached picture from the roof via the 1st floor window.","activity_timesheet":"1","ticket_notes_combined":"

15\/03\/2019 13:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39749","activity_ticket_id":"40914","ticket_reference":"HDT41995","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone faulty","ticket_address_1":"Flat 2, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/03\/19","activity_end":"2019-03-14 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49128","activity_notes":"Please raise a work order for Reddan entry phone engineer to attend site.Reddan, please advise attendance.","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2019 14:36 (jan)<\/b>Email for tenant's contact details<\/p>

15\/03\/2019 11:11 (jan)<\/b>PK attended and found fault to the main entry system and has done a temporary repair but will be back on Monday, 18th March<\/p>

18\/03\/2019 13:59 (jane)<\/b>PK attended and found fault to the main entry system and has done a temporary repair but will be back on Monday, 18th March<\/p>

21\/03\/2019 09:46 (jane )<\/b>(Ticket Closed)<\/p>

29\/04\/2019 08:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2019 08:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39750","activity_ticket_id":"40915","ticket_reference":"HDT41996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating issue","ticket_address_1":"2nd Floor office, 11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49129","activity_notes":"Please raise a work order for Reddan to attend to investigate issue with heating to the 2nd floor.","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2019 14:48 (jan)<\/b>Awaiting access for Friday am, 15th March<\/p>

15\/03\/2019 09:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39751","activity_ticket_id":"40916","ticket_reference":"HDT41997","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Sensors","ticket_address_1":"28\/28A Devonshire Close (common parts)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/19","activity_end":"2019-03-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49130","activity_notes":"Do you have an electrician who can attend please as the sensors are not working on the staircase?","activity_timesheet":"1","ticket_notes_combined":"

14\/03\/2019 16:30 (jan)<\/b>Booked for Monday, 18th March with keys<\/p>

18\/03\/2019 14:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39752","activity_ticket_id":"40878","ticket_reference":"HDT41959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12749 - Flat 2, 15 Tavistock Street ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49131","activity_notes":"Replacement integrated slimline dishwasher Montpelier = ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 10:03 (sandra)<\/b>JH to order <\/p>

12\/03\/2019 16:05 (sandra)<\/b>collected <\/p>

12\/03\/2019 16:45 (jan)<\/b>Email for access Fri am, 15th March<\/p>

13\/03\/2019 09:15 (jan)<\/b>Booked for Fri, 15th March with keys<\/p>

15\/03\/2019 10:54 (jan)<\/b>Dishwasher installed but won't start. Possible faulty feed valve<\/p>

15\/03\/2019 11:52 (jane )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 15:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 15:48 (jan)<\/b>Email for access on Monday to pick up the faulty dishwasher<\/p>

18\/03\/2019 14:05 (jane)<\/b>Appliance faulty, arranging to swap for a new one with our suppliers <\/p>

18\/03\/2019 14:07 (jan)<\/b>Scheduled to remove the faulty appliance and fit the new one Wednesday am, 20th March. Access with keys<\/p>

21\/03\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39753","activity_ticket_id":"40919","ticket_reference":"HDT42000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 3RD APRIL","ticket_address_1":"Flat 2, 18 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/19","activity_end":"2019-04-03 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49132","activity_notes":"Please raise a work order for Reddan to carry out the following gas safety tests. Please confirm when these are booked in so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 10:23 (jan)<\/b>Provisionally booked for 29th March<\/p>

27\/03\/2019 14:49 (jan)<\/b>Booked for Wed, 3rd April with keys<\/p>

04\/04\/2019 09:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39754","activity_ticket_id":"40918","ticket_reference":"HDT41999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 3RD APRIL","ticket_address_1":"Flat 1, 18 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/19","activity_end":"2019-04-03 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49133","activity_notes":"Please raise a work order for Reddan to carry out the following gas safety tests. Please confirm when these are booked in so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 10:22 (jan)<\/b>Provisionally booked for 29th March<\/p>

27\/03\/2019 14:49 (jan)<\/b>Booked for Wed, 3rd April with keys<\/p>

04\/04\/2019 09:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39755","activity_ticket_id":"40917","ticket_reference":"HDT41998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 29TH MARCH","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/19","activity_end":"2019-03-29 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49134","activity_notes":"Please raise a work order for Reddan to carry out the following gas safety tests. Please confirm when these are booked in so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 10:21 (jan)<\/b>Provisionally booked for 29th March<\/p>

04\/04\/2019 10:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39756","activity_ticket_id":"40920","ticket_reference":"HDT42001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 3RD APRIL","ticket_address_1":"Flat 3, 18 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/19","activity_end":"2019-04-03 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49135","activity_notes":"Please raise a work order for Reddan to carry out the following gas safety tests. Please confirm when these are booked in so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 10:23 (jan)<\/b>Provisionally booked for 29th March<\/p>

27\/03\/2019 14:50 (jan)<\/b>Booked for Wed, 3rd April with keys<\/p>

04\/04\/2019 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39757","activity_ticket_id":"40921","ticket_reference":"HDT42002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 3RD APRIL","ticket_address_1":"Flat 4, 18 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/19","activity_end":"2019-04-03 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49136","activity_notes":"Please raise a work order for Reddan to carry out the following gas safety tests. Please confirm when these are booked in so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 10:23 (jan)<\/b>Provisionally booked for 29th March<\/p>

27\/03\/2019 14:51 (jan)<\/b>Booked for Wed, 3rd April with keys<\/p>

04\/04\/2019 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39758","activity_ticket_id":"40922","ticket_reference":"HDT42003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 29TH MARCH","ticket_address_1":"Flat 9, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/19","activity_end":"2019-03-29 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49137","activity_notes":"Please raise a work order for Reddan to carry out the following gas safety tests. Please confirm when these are booked in so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 10:20 (jan)<\/b>Provisionally booked for 28th March<\/p>

27\/03\/2019 14:39 (jan)<\/b>Rescheduled for Fri, 29th March with keys<\/p>

04\/04\/2019 09:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39759","activity_ticket_id":"39843","ticket_reference":"HDT40924","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12582 - Flat 1, 15 Tavistock Street","ticket_address_1":"Flat 1, 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/03\/19","activity_end":"2019-03-14 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49138","activity_notes":"Repairs to windows Daniel Burkitt 19\/12\/2018 14:38 (jan)<\/b>Email to tenant for access on 7th Jan at 8.30am<\/p>

21\/12\/2018 11:57 (jan)<\/b>Further email for access on 7th Jan<\/p>

03\/01\/2019 14:22 (jan)<\/b>Further email for access 7th Jan at 8.30am<\/p>

08\/01\/2019 08:54 (sandra)<\/b>no response. Emailed AM for access with keys <\/p>

08\/01\/2019 15:22 (jan)<\/b>Email for access on 18th January<\/p>

14\/01\/2019 15:11 (jan)<\/b>Left a voicemail for access on Friday, 18th Jan<\/p>

16\/01\/2019 09:15 (jan)<\/b>Email to tenant for confirmation of a date when we can attend first thing<\/p>

22\/01\/2019 13:26 (sandra)<\/b>access is difficult as tenant is a barrister and works mornings when the works to be carried out. Waiting on tenant<\/p>

29\/01\/2019 12:40 (jan)<\/b>Email for access w\/c 4th Feb<\/p>

14\/02\/2019 14:48 (sandra)<\/b>emailed Angela to update regarding access issues we are having <\/p>

22\/02\/2019 14:49 (jan)<\/b>Email to R & B for a further date of attendance<\/p>

25\/02\/2019 10:59 (sandra)<\/b>updates Angela on access issues and asked her to book this in<\/p>

25\/02\/2019 15:29 (jan)<\/b>Email to client for access on Thurs, 14th March between 8.30 and 9am<\/p>

25\/02\/2019 15:39 (sandra)<\/b>r and b can do 14th March <\/p>

26\/02\/2019 11:43 (jan)<\/b>Email to tenant for access 14th March<\/p>

27\/02\/2019 10:30 (jan)<\/b>Booked for 14th March at 9am. Awaiting confirmation of access<\/p>

11\/03\/2019 15:55 (jan)<\/b>Booked for Thursday, 14th March with keys<\/p>

14\/03\/2019 16:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39760","activity_ticket_id":"40923","ticket_reference":"HDT42004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/19","activity_end":"2019-05-21 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49139","activity_notes":"Some minor touching up and painting required following the window works. Daniel Burkitt < DBurkitt@threestone.law Daniel:- 07779103056 ","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:06 (jane)<\/b>Programming in with tenant direct <\/p>

25\/04\/2019 15:49 (sandra)<\/b>emailed tenant and client for date. <\/p>

30\/04\/2019 16:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39761","activity_ticket_id":"40924","ticket_reference":"HDT42005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12606 - Flat 5, 79 St Martins Lane - JET WASHING TO DECKING ONLY","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/05\/19","activity_end":"2019-05-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49140","activity_notes":"JET WASHING TO DECKING ONLY","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2019 16:54 (jan)<\/b>Email for access Wed, 20th March<\/p>

19\/03\/2019 11:05 (jan)<\/b>Cancelled for 20th March by tenant. He will reschedule<\/p>

25\/03\/2019 15:17 (jan)<\/b>Email to tenant to reschedule the works<\/p>

25\/03\/2019 15:50 (jan)<\/b>Tenant has advised as follows:-Yes will confirm that as soon as possible This will be in a coupe of weeks time.Also, post wash of course it needs to be re sealed etc as well <\/p>

30\/04\/2019 16:36 (sandra)<\/b>waiting for shower enclosure<\/p>

03\/05\/2019 14:22 (jan)<\/b>Email to tenant for access on Tues, 7th May between 8 and 10am<\/p>

03\/05\/2019 14:43 (jan)<\/b>Booked for Tues, 7th May between 8 and 10am. Access via tenant<\/p>

07\/05\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39762","activity_ticket_id":"40925","ticket_reference":"HDT42006","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace 2No outside light fittings above door ","ticket_address_1":"Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/19","activity_end":"2019-03-15 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49141","activity_notes":"To replace 2No outside light fittings above door of Wellington Court","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 13:37 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39763","activity_ticket_id":"40926","ticket_reference":"HDT42007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49142","activity_notes":" Lucinda 07584 018480 reports that the boiler is not working. She says that it reports a pump water error. Lucinda is going to work and will not be home until the eveining but hopefully you may have keys. Otherwise, please call her in the first instance to let her know how you can proceed with a callout and repair.","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 12:59 (jane)<\/b>New heating pump on order <\/p>

18\/03\/2019 09:48 (jan)<\/b>Email for access Wed between 8 and 9am<\/p>

18\/03\/2019 10:13 (jan)<\/b>Booked for Wed, 20th March between 8 and 9am<\/p>

20\/03\/2019 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39764","activity_ticket_id":"40927","ticket_reference":"HDT42008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet blocked","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49143","activity_notes":"This is Louise Tardif from flat 3, number 13 Goodwins court, just to let you know my toilet is blocked. Have tried unblocking it already but this was unsuccessful. I just wanted to know if I should call a plumber of if you would send someone over, and what would be the fastest option.service desk please raise a work order for Reddan to carry out below.","activity_timesheet":"1","ticket_notes_combined":"

15\/03\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39765","activity_ticket_id":"40928","ticket_reference":"HDT42009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove abandon items","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49144","activity_notes":"Please raise a work order for Reddan to remove abandon items from South Service Yard.Reddan, Travis are removing them this morning.","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39766","activity_ticket_id":"40929","ticket_reference":"HDT42010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49145","activity_notes":"Please raise a work order for Reddan to attend to replace lock to the side gate of vacant restaurant leading to landlord boiler.","activity_timesheet":"1","ticket_notes_combined":"

15\/03\/2019 14:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39767","activity_ticket_id":"40930","ticket_reference":"HDT42011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting issues","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/19","activity_end":"2019-03-15 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49146","activity_notes":"Please raise a work order for Reddan to attend to resolve issues with lighting on 2nd floor corridor reported by the cleaners.","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39768","activity_ticket_id":"39504","ticket_reference":"HDT40585","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12517 - 40\/41 Wimpole Street - Porters Office","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/03\/19","activity_end":"2019-03-15 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49147","activity_notes":"Works to officeYes please 07913504953 Kira","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2018 11:21 (jan)<\/b>Booked for Friday, 30th Nov<\/p>

29\/11\/2018 11:42 (jan)<\/b>Re-scheduled for Monday, 3rd Dec<\/p>

11\/12\/2018 10:45 (sandra)<\/b>need to return <\/p>

11\/12\/2018 11:21 (sandra )<\/b>(Ticket Closed)<\/p>

11\/01\/2019 10:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/01\/2019 10:42 (jane)<\/b>(Placed On Hold) <\/p>

07\/03\/2019 13:06 (sandra)<\/b>(Removed from on-hold)<\/p>

11\/03\/2019 15:49 (jan)<\/b>Booked for Tues, 12th March to take a look at the tiles<\/p>

12\/03\/2019 10:13 (sandra)<\/b>attending to take details of the tiles<\/p>

13\/03\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 10:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 10:30 (jane)<\/b>New Ceiling tiles be collected from the suppliers on Tuesday evening <\/p>

20\/03\/2019 15:34 (jan)<\/b>Left a voicemail for Kira to schedule for Tues am, 26th March<\/p>

20\/03\/2019 15:35 (jan)<\/b>Booked for Tues, 26th March between 8 and 8.30am<\/p>

26\/03\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39769","activity_ticket_id":"39504","ticket_reference":"HDT40585","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12517 - 40\/41 Wimpole Street - Porters Office","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/03\/19","activity_end":"2019-03-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49148","activity_notes":"To supply and fit new Armstrong ceiling tiles where water damaged, all to matchTo carry out preparation works to box surround, decorate and supply and fit new tiles as required","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2018 11:21 (jan)<\/b>Booked for Friday, 30th Nov<\/p>

29\/11\/2018 11:42 (jan)<\/b>Re-scheduled for Monday, 3rd Dec<\/p>

11\/12\/2018 10:45 (sandra)<\/b>need to return <\/p>

11\/12\/2018 11:21 (sandra )<\/b>(Ticket Closed)<\/p>

11\/01\/2019 10:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/01\/2019 10:42 (jane)<\/b>(Placed On Hold) <\/p>

07\/03\/2019 13:06 (sandra)<\/b>(Removed from on-hold)<\/p>

11\/03\/2019 15:49 (jan)<\/b>Booked for Tues, 12th March to take a look at the tiles<\/p>

12\/03\/2019 10:13 (sandra)<\/b>attending to take details of the tiles<\/p>

13\/03\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 10:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 10:30 (jane)<\/b>New Ceiling tiles be collected from the suppliers on Tuesday evening <\/p>

20\/03\/2019 15:34 (jan)<\/b>Left a voicemail for Kira to schedule for Tues am, 26th March<\/p>

20\/03\/2019 15:35 (jan)<\/b>Booked for Tues, 26th March between 8 and 8.30am<\/p>

26\/03\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39770","activity_ticket_id":"40932","ticket_reference":"HDT42013","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12772 - Lightbox Installation ","ticket_address_1":"Lightbox Installation","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"15\/03\/19","activity_end":"2019-03-15 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49149","activity_notes":"Following discussions, our solution would be to use the 230v feed currently feeding the faulty external light box, to feed 1no IP65 rated external RCD socket. From the RCD socket we plug in a portable 110v transformer, which in turn feeds the light box. The cost to supply the socket and transformer =","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 10:33 (jane)<\/b>Programmed in for Tuesday morning 19th March <\/p>

19\/03\/2019 14:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39771","activity_ticket_id":"40878","ticket_reference":"HDT41959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12749 - Flat 2, 15 Tavistock Street ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/03\/19","activity_end":"2019-03-15 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49150","activity_notes":"Replacement integrated slimline dishwasher Montpelier = ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 10:03 (sandra)<\/b>JH to order <\/p>

12\/03\/2019 16:05 (sandra)<\/b>collected <\/p>

12\/03\/2019 16:45 (jan)<\/b>Email for access Fri am, 15th March<\/p>

13\/03\/2019 09:15 (jan)<\/b>Booked for Fri, 15th March with keys<\/p>

15\/03\/2019 10:54 (jan)<\/b>Dishwasher installed but won't start. Possible faulty feed valve<\/p>

15\/03\/2019 11:52 (jane )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 15:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 15:48 (jan)<\/b>Email for access on Monday to pick up the faulty dishwasher<\/p>

18\/03\/2019 14:05 (jane)<\/b>Appliance faulty, arranging to swap for a new one with our suppliers <\/p>

18\/03\/2019 14:07 (jan)<\/b>Scheduled to remove the faulty appliance and fit the new one Wednesday am, 20th March. Access with keys<\/p>

21\/03\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39772","activity_ticket_id":"40931","ticket_reference":"HDT42012","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"Covent Garden","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/03\/19","activity_end":"2019-03-18 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49151","activity_notes":"Meter Reading ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 11:00 (jan)<\/b>Booked in for late morning on Monday, 18th March<\/p>

18\/03\/2019 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39773","activity_ticket_id":"40933","ticket_reference":"HDT42014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 4, Exeter Mansions ","ticket_address_1":"Flat 4, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/19","activity_end":"2019-03-15 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49152","activity_notes":"In order to pass the gas safe inspection to above, we had to install flue fixings that were missing from when the boiler was upgraded, our cost for this is 165.00 plus VAT","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 11:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39774","activity_ticket_id":"40935","ticket_reference":"HDT42016","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply various health and safety posters ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/19","activity_end":"2019-03-15 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49153","activity_notes":"Are you able to order me 10x HSE Electric shock posters.","activity_timesheet":"1","ticket_notes_combined":"

15\/03\/2019 14:42 (jane)<\/b>New signs on order, will be delivered to the office on Monday <\/p>

19\/03\/2019 14:17 (jane )<\/b>(Ticket Closed)<\/p>

02\/04\/2019 10:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/04\/2019 10:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39775","activity_ticket_id":"40936","ticket_reference":"HDT42017","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light switch","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/19","activity_end":"2019-03-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49154","activity_notes":"Please raise a work order for Reddan to attend to repair push light switch inside main entrance that has broken off.","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 12:18 (jan)<\/b>Parts on order. Alan to re-attend on Wed, 20th for 2 hours<\/p>

15\/03\/2019 13:39 (jane)<\/b>Temporary repaired switch and ordered new part <\/p>

20\/03\/2019 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39776","activity_ticket_id":"40937","ticket_reference":"HDT42018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights","ticket_address_1":"55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/19","activity_end":"2019-03-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49155","activity_notes":"Please raise a work order for Reddan to replace 4 X lights on ground floor not working and convert fittings to led lamps.","activity_timesheet":"1","ticket_notes_combined":"

15\/03\/2019 12:24 (jan)<\/b>Parts on order. Alan will return on Wed, 20th March for 2 hours<\/p>

15\/03\/2019 13:36 (jane)<\/b>Ordered parts <\/p>

22\/03\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39777","activity_ticket_id":"40938","ticket_reference":"HDT42019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant locked out","ticket_address_1":"21 New Row, 4th Floor office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/19","activity_end":"2019-03-15 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49156","activity_notes":"As discussed please raise a work order for Reddan to attend urgently to help 4th floor office who are locked out.Please confirm attendance as soon as possible ","activity_timesheet":"1","ticket_notes_combined":"

15\/03\/2019 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39778","activity_ticket_id":"40934","ticket_reference":"HDT42015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rodent proofing","ticket_address_1":"140 Victoria Rd, 1st Floor, Queens Park ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/19","activity_end":"2019-03-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49157","activity_notes":"Following on from pest control visit at this flat, they have requested the below remedial works are carried out. Can you please attend ASAP.Proofing along back wall needs to be done by a builder in kitchen. As there is no tenants residing in the premises, kitchen can be taken away from wall, appliances removed and wall floor junctions proofed with wire wool and expanding foam, or cement.Keys can be collected from letting agent at below address.Lois Fort (MARLA)Director - Residential Agency174 West End Lane, London, NW6 1SWD: 020 7443 9865","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 15:56 (jan)<\/b>Booked for Thurs, 21st March. Keys to be collected from letting agents<\/p>

21\/03\/2019 14:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39779","activity_ticket_id":"40926","ticket_reference":"HDT42007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/19","activity_end":"2019-03-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49158","activity_notes":" Lucinda 07584 018480 reports that the boiler is not working. She says that it reports a pump water error. Lucinda is going to work and will not be home until the eveining but hopefully you may have keys. Otherwise, please call her in the first instance to let her know how you can proceed with a callout and repair.","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 12:59 (jane)<\/b>New heating pump on order <\/p>

18\/03\/2019 09:48 (jan)<\/b>Email for access Wed between 8 and 9am<\/p>

18\/03\/2019 10:13 (jan)<\/b>Booked for Wed, 20th March between 8 and 9am<\/p>

20\/03\/2019 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39780","activity_ticket_id":"40940","ticket_reference":"HDT42021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Basement door","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/19","activity_end":"2019-03-15 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49159","activity_notes":"Please raise a work order for Reddan to adjust basement door that would not close to vacant restaurant, Travis already on site carry out other work near by.","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 13:01 (jane)<\/b>Not complete,door is now locked for weekend security,but I will need to return next week to remove door,plane down to suit frame, Seal bare woodwork and rehang.<\/p>

18\/03\/2019 15:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39781","activity_ticket_id":"40941","ticket_reference":"HDT42022","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"List of works","ticket_address_1":"Marylebone Exchange","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/19","activity_end":"2019-03-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49160","activity_notes":"Can we clear the water and gullies above Flat 1 and also to the roof of the actual main building Can also have a new padlock fitted on the door the roof Asap as roof is quite bad ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2019 14:04 (jan)<\/b>Email for access Wed, 20th March<\/p>

15\/03\/2019 16:08 (jan)<\/b>Email for access Monday pm, 18th March<\/p>

19\/03\/2019 08:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39782","activity_ticket_id":"40942","ticket_reference":"HDT42023","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12778 - Eileen Fisher, 4 Slingsby Place ","ticket_address_1":"Eileen Fisher, 4 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/03\/19","activity_end":"2019-03-15 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49161","activity_notes":"To supply and fit new plasterboard to damaged area of to ceiling to basement, tape and seal all joins, carry out preparation works and apply 2No coats of emulsion on completion","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2019 11:13 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39783","activity_ticket_id":"40943","ticket_reference":"HDT42024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Resilicone Shower Tray","ticket_address_1":"Flat 3.3, 4A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/03\/19","activity_end":"2019-03-18 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49162","activity_notes":"Please raise a work order for Reddan to resilicone around shower tray.","activity_timesheet":"1","ticket_notes_combined":"

15\/03\/2019 15:21 (jan)<\/b>Email to client for access on Monday, 18th March<\/p>

18\/03\/2019 11:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39784","activity_ticket_id":"40878","ticket_reference":"HDT41959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12749 - Flat 2, 15 Tavistock Street ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/19","activity_end":"2019-03-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49163","activity_notes":"Replacement integrated slimline dishwasher Montpelier = ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 10:03 (sandra)<\/b>JH to order <\/p>

12\/03\/2019 16:05 (sandra)<\/b>collected <\/p>

12\/03\/2019 16:45 (jan)<\/b>Email for access Fri am, 15th March<\/p>

13\/03\/2019 09:15 (jan)<\/b>Booked for Fri, 15th March with keys<\/p>

15\/03\/2019 10:54 (jan)<\/b>Dishwasher installed but won't start. Possible faulty feed valve<\/p>

15\/03\/2019 11:52 (jane )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 15:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 15:48 (jan)<\/b>Email for access on Monday to pick up the faulty dishwasher<\/p>

18\/03\/2019 14:05 (jane)<\/b>Appliance faulty, arranging to swap for a new one with our suppliers <\/p>

18\/03\/2019 14:07 (jan)<\/b>Scheduled to remove the faulty appliance and fit the new one Wednesday am, 20th March. Access with keys<\/p>

21\/03\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39785","activity_ticket_id":"40878","ticket_reference":"HDT41959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12749 - Flat 2, 15 Tavistock Street ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/19","activity_end":"2019-03-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49164","activity_notes":"Replacement integrated slimline dishwasher Montpelier = ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2019 10:03 (sandra)<\/b>JH to order <\/p>

12\/03\/2019 16:05 (sandra)<\/b>collected <\/p>

12\/03\/2019 16:45 (jan)<\/b>Email for access Fri am, 15th March<\/p>

13\/03\/2019 09:15 (jan)<\/b>Booked for Fri, 15th March with keys<\/p>

15\/03\/2019 10:54 (jan)<\/b>Dishwasher installed but won't start. Possible faulty feed valve<\/p>

15\/03\/2019 11:52 (jane )<\/b>(Ticket Closed)<\/p>

15\/03\/2019 15:47 (jan)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2019 15:48 (jan)<\/b>Email for access on Monday to pick up the faulty dishwasher<\/p>

18\/03\/2019 14:05 (jane)<\/b>Appliance faulty, arranging to swap for a new one with our suppliers <\/p>

18\/03\/2019 14:07 (jan)<\/b>Scheduled to remove the faulty appliance and fit the new one Wednesday am, 20th March. Access with keys<\/p>

21\/03\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39786","activity_ticket_id":"40944","ticket_reference":"HDT42025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out, out of hours to attend to boiler fault ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/19","activity_end":"2019-03-17 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49165","activity_notes":"Emergency call-out, out of hours to attend to boiler fault ","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 08:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39787","activity_ticket_id":"40945","ticket_reference":"HDT42026","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Blown lamps ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/19","activity_end":"2019-03-18 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49166","activity_notes":"3rd floor replace blown lamps in fittings Row 1 and Row 3 front open plan area 3rd floor repair light fitting on staircase 2nd floor replace faulty ballest in fittings Row 7 rear open plan area 1st floor reset MCB to cleaners sockets, test and leave working Ground floor replace blown lamps in ittings in cloakroom and fitting in row 3 of the gallery","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 08:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39788","activity_ticket_id":"40946","ticket_reference":"HDT42027","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lock change","ticket_address_1":"Flat C, 5a Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/19","activity_end":"2019-03-18 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49167","activity_notes":"We previously requested for the letterbox lock to be changed and I believe either Travis or Ian attended to it. however, the lock has come off from the letterbox. Please arrange for this to be attended to on Monday. ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2019 08:45 (jane )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 09:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39789","activity_ticket_id":"40947","ticket_reference":"HDT42028","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Emergency call-out, out of hours, missing padlock on bin room","ticket_address_1":"Neals Yard Bin Store ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/19","activity_end":"2019-03-17 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49168","activity_notes":"Emergency call-out, out of hours, missing padlock on bin room ","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39790","activity_ticket_id":"40948","ticket_reference":"HDT42029","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Large door handle fallen off","ticket_address_1":"29 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/19","activity_end":"2019-03-17 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49169","activity_notes":"Large door handle fallen off","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 09:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39791","activity_ticket_id":"40949","ticket_reference":"HDT42030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace cylinder and supply keys ","ticket_address_1":"Flat 1, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/03\/19","activity_end":"2019-03-18 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49170","activity_notes":"extra keys cut and the cylinder changed as tenant still going into flat over the weekend","activity_timesheet":"1","ticket_notes_combined":"

18\/03\/2019 11:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39792","activity_ticket_id":"40950","ticket_reference":"HDT42031","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"40\/41 and 19\/21 Wimpole Mews","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/03\/19","activity_end":"2019-03-18 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49171","activity_notes":"There is a leak coming from the lawn area , the porter believes there is a blockage of the drainage holes that supply the waste water pipes, could someone take a look please as it is leaking externally but down to the edge of the car park.The housekeeper will give access.","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39793","activity_ticket_id":"40951","ticket_reference":"HDT42032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"40\/42 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/03\/19","activity_end":"2019-03-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49172","activity_notes":"Please can you arrange for Reddan to clear the outlet as described below, empty the bucket which has filled up from the leak and clear the plaster which has fallen from the ceiling.Please let me know when they can attend as I will need to notify the leaseholder that they will be working on the roof.","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 10:31 (jan)<\/b>Awaiting access for Thurs am, 21st March<\/p>

22\/03\/2019 13:09 (jan)<\/b>Danny to return to empty the bucket which has filled up from the leak and clear the plaster which has fallen from the ceiling <\/p>

22\/03\/2019 13:38 (jan)<\/b>Returning Wed, 27th March to continue with the works<\/p>

27\/03\/2019 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39794","activity_ticket_id":"40952","ticket_reference":"HDT42033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1.4, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/04\/19","activity_end":"2019-04-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49173","activity_notes":"Please raise a work order for Reddan to attend to the below issues:Washing machine door handle is broken or needs refixing Hand basin taps extremely loose Blind broken in kitchen - if you cant repair the blind, please take details for a new one ","activity_timesheet":"1","ticket_notes_combined":"

18\/03\/2019 10:54 (jan)<\/b>Email for access Wed am, 20th March<\/p>

22\/03\/2019 11:16 (jan)<\/b>Email for access today<\/p>

26\/03\/2019 13:45 (sandra)<\/b>access available Friday morning with Gas man who is booked to attend.<\/p>

29\/03\/2019 10:02 (sandra)<\/b>Attended and dismantled washing machine door to find the plastic part of the door handle has broken inside,I have attached a photo of the machine details so hopefully a replacement can be sourced and I could return to fit it,The blind has broken and will need replacing,the dimensions are,L 1370mm and W 1100mm,White 25mm wooden slats,with x3 material ribbons running from top to bottom.The basin tap has been reseated and tightened up.<\/p>

29\/03\/2019 11:20 (jane)<\/b>New blind on order - five days working lead-time <\/p>

29\/03\/2019 11:21 (jane)<\/b>Washing machine handle on order - 2 -4 days lead-time <\/p>

03\/04\/2019 14:13 (jan)<\/b>Email for access to fit washing machine handle on Friday, 5th April<\/p>

04\/04\/2019 09:36 (jan)<\/b>Further email for access<\/p>

04\/04\/2019 09:59 (jan)<\/b>tenant requested Monday, 8th April. Email for time and access<\/p>

05\/04\/2019 10:06 (jan)<\/b>Email to tenant for access today<\/p>

05\/04\/2019 10:44 (jan)<\/b>Attending today to fit washing machine handle<\/p>

05\/04\/2019 13:32 (jane)<\/b>Replaced washing machine door closer. Awaiting blind to complete.<\/p>

08\/04\/2019 15:09 (jan)<\/b>Email to tenant for access Wed am, 10th April<\/p>

09\/04\/2019 15:56 (jan)<\/b>Chased confirmation of access for Wed am, 10th April<\/p>

09\/04\/2019 16:04 (jan)<\/b>Booked for Wed, 10th April. Access with keys<\/p>

10\/04\/2019 13:23 (jan)<\/b>Washing machine has a program problem. Awaiting We Fix to advise when he can attend<\/p>

10\/04\/2019 16:59 (jan)<\/b>Awaiting confirmation from client that We Fix can attend Thurs pm, 11th or Friday am, 12th April<\/p>

11\/04\/2019 11:31 (jan)<\/b>Advised tenant that WE Fix will attend this afternoon or Friday am, 12th April<\/p>

16\/04\/2019 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39795","activity_ticket_id":"40953","ticket_reference":"HDT42034","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof inspection","ticket_address_1":"22 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/03\/19","activity_end":"2019-03-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49174","activity_notes":"Hi Please raise a work order for Reddan to carry out the below and confirm when this can be done please so Bola can arrange access.Can you also ask them to check if there is any painting required internally as a result of the leak so I know whether I can close the insurance claim down or not?","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 11:09 (jan)<\/b>Email for access Wed am, 20th March<\/p>

19\/03\/2019 10:31 (jan)<\/b>Booked for Wed, 20th March between 9 and 11am<\/p>

20\/03\/2019 13:34 (jane)<\/b>Via the tenant in Flat 3 - please ring the buzzer. This is a long lease tenant so we do not hold keys.<\/p>

20\/03\/2019 15:21 (jan)<\/b>Email to reschedule for Thurs, 21st March<\/p>

20\/03\/2019 15:25 (jane)<\/b>No access, helpdesk re-arranging from tomorrow <\/p>

20\/03\/2019 15:42 (jan)<\/b>Email for access Thurs, 21st between 12 and 2pm<\/p>

21\/03\/2019 16:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39796","activity_ticket_id":"40954","ticket_reference":"HDT42035","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out","ticket_address_1":"Flat 8, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/19","activity_end":"2019-03-18 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49175","activity_notes":"As per my telephone conversation with Alan he will attending in 30mins to abovementioned as lights have gone out.Access; collect management keys ","activity_timesheet":"1","ticket_notes_combined":"

18\/03\/2019 14:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39797","activity_ticket_id":"40955","ticket_reference":"HDT42036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12687 - 1 Russell Street - Sugar Sin","ticket_address_1":"1 Russell Street - Sugar Sin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/03\/19","activity_end":"2019-03-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49176","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:36 (jan)<\/b>Scheduled for Tues, 19th March at 10am<\/p>

18\/03\/2019 15:38 (jane)<\/b>Attending tomorrow at 10am, <\/p>

20\/03\/2019 16:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39798","activity_ticket_id":"40956","ticket_reference":"HDT42037","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door","ticket_address_1":"20 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/03\/19","activity_end":"2019-03-18 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49177","activity_notes":"Please can a contractor attend to look at the main entrance door and arrange for it to be adjusted. It needs to close on its own when someone leaves so dont want it adjusted where it wont close.","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2019 12:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39799","activity_ticket_id":"40957","ticket_reference":"HDT42038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"Fitzrovia, 11\/13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/03\/19","activity_end":"2019-03-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49178","activity_notes":"Please raise a work order for Reddan to carry out for meter readings week commencing 25th March as discussed.","activity_timesheet":"1","ticket_notes_combined":"

18\/03\/2019 14:48 (jan)<\/b>Scheduled for Monday, 25th March<\/p>

27\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39800","activity_ticket_id":"40957","ticket_reference":"HDT42038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"Fitzrovia, 11\/13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"25\/03\/19","activity_end":"2019-03-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49179","activity_notes":"Please raise a work order for Reddan to carry out for meter readings week commencing 25th March as discussed.","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 14:48 (jan)<\/b>Scheduled for Monday, 25th March<\/p>

27\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39801","activity_ticket_id":"40958","ticket_reference":"HDT42039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"OQ, 30 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/19","activity_end":"2019-03-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49180","activity_notes":"Please raise a work order for Reddan to carry out for meter readings week commencing 25th March as discussed.","activity_timesheet":"1","ticket_notes_combined":"

18\/03\/2019 14:52 (jan)<\/b>Scheduled for Monday, 25th March<\/p>

26\/03\/2019 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39802","activity_ticket_id":"40958","ticket_reference":"HDT42039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"OQ, 30 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"25\/03\/19","activity_end":"2019-03-25 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49181","activity_notes":"Please raise a work order for Reddan to carry out for meter readings week commencing 25th March as discussed.","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 14:52 (jan)<\/b>Scheduled for Monday, 25th March<\/p>

26\/03\/2019 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39803","activity_ticket_id":"40959","ticket_reference":"HDT42040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"Coliseum, 30 SM Lane & 38-39 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/19","activity_end":"2019-03-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49182","activity_notes":"Please raise a work order for Reddan to carry out for meter readings week commencing 25th March as discussed.","activity_timesheet":"1","ticket_notes_combined":"

18\/03\/2019 14:55 (jan)<\/b>Please raise a work order for Reddan to carry out for meter readings week commencing 25th March as discussed.<\/p>

18\/03\/2019 15:03 (jan)<\/b>Booked for Monday 25th March between 1 and 2pm<\/p>

01\/04\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39804","activity_ticket_id":"40959","ticket_reference":"HDT42040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"Coliseum, 30 SM Lane & 38-39 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"25\/03\/19","activity_end":"2019-03-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49183","activity_notes":"Please raise a work order for Reddan to carry out for meter readings week commencing 25th March as discussed.","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 14:55 (jan)<\/b>Please raise a work order for Reddan to carry out for meter readings week commencing 25th March as discussed.<\/p>

18\/03\/2019 15:03 (jan)<\/b>Booked for Monday 25th March between 1 and 2pm<\/p>

01\/04\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39805","activity_ticket_id":"40960","ticket_reference":"HDT42041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lamp","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/19","activity_end":"2019-03-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49184","activity_notes":"Change lamp urgently","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2019 15:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39806","activity_ticket_id":"40502","ticket_reference":"HDT41583","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Damp","ticket_address_1":"19-28 Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/03\/19","activity_end":"2019-03-19 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49185","activity_notes":"Can we have a contractor to meet me on site on Friday at 11 am 11.30 to inspect 19A as they have damp coming through from possibly 21A? If you can confirm if you are able to attend please?","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2019 14:43 (jan)<\/b>Booked for Friday, 8th Feb between 11 and 11.30am<\/p>

11\/02\/2019 09:28 (sandra)<\/b>reschedule <\/p>

14\/02\/2019 16:26 (sandra)<\/b>emailed kim and waiting for a reply <\/p>

22\/02\/2019 12:03 (sandra)<\/b>emailed kim and asked if she wishes us to attend or put the works on hold until she has arranged further access <\/p>

22\/02\/2019 12:06 (sandra)<\/b>If you can place on hold please.- kim<\/p>

25\/02\/2019 10:05 (sandra)<\/b>(Placed On Hold) waiting for access. Placed on hold at Kims request<\/p>

15\/03\/2019 09:54 (jan)<\/b>Email to client for access on Tues am, 19th Mar<\/p>

18\/03\/2019 15:39 (jan)<\/b>(Removed from on-hold)<\/p>

18\/03\/2019 15:42 (jan)<\/b>Booked for Tues, 19th March. Keys from 28A<\/p>

19\/03\/2019 16:21 (jane )<\/b>(Ticket Closed)<\/p>

20\/03\/2019 08:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/03\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39807","activity_ticket_id":"40961","ticket_reference":"HDT42042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12677 - Lima Restaurants, 30 Rathbone Place, London, W1","ticket_address_1":"Lima Restaurant ","ticket_address_2":"30 Rathbone Place","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/03\/19","activity_end":"2019-03-18 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49186","activity_notes":"Survey of roof and leaking dome ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 11:51 (jane)<\/b>Survey provisionally booked for today <\/p>

08\/04\/2019 09:54 (jane)<\/b>RE-PROGRAMMED IN FOR MONDAY 15TH APRIL AT 9AM <\/p>

18\/04\/2019 13:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39808","activity_ticket_id":"40904","ticket_reference":"HDT41985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 4, Quantic House, College Parade","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/19","activity_end":"2019-03-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49187","activity_notes":"The tenant in Flat 4 has complained that there is a leak which is coming through their ceiling and has caused water damage. Can this please be looked at as a matter of urgency? Can you please advise when someone can attend? You can contact tenant directly on details below.Bertrand07773 053189 (Personal)07741 743982 (Work)","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2019 10:08 (jan)<\/b>Booked for Friday, 15th March between 11am and 12pm. Access via tenant<\/p>

15\/03\/2019 11:26 (jan)<\/b>MK attended and advised:I've just looked at the above job, where the problem is the bathroom ceiling, which has a lot of water stainage. Flat 8 directly above, has a bathroom in the same area, but because the different layout, lift shaft and adjacent flat, ( flat 7 ) and no access panels, it's difficult to pinpoint the cause. I think the best way to go would be to open up the ceiling in flat 4, ( which is already damaged ) and then try to pinpoint the leak\/cause.<\/p>

15\/03\/2019 11:27 (jan)<\/b>Email to client for further instructions<\/p>

15\/03\/2019 15:44 (jane )<\/b>(Ticket Closed)<\/p>

18\/03\/2019 15:58 (jan)<\/b>(Ticket Re-Opened)<\/p>

18\/03\/2019 16:13 (jan)<\/b>Left a voicemail for access Thurs, 21st March<\/p>

21\/03\/2019 12:08 (jan)<\/b>Access hole made.Email for access on Tues am, 26th March to Flats 4, 7 and 8 to carry out water testing<\/p>

21\/03\/2019 13:12 (jane)<\/b>Cut out access in ceiling. Possibly leaking from stack. Unable to tell whether it's the stack itself or running down from above. Require access to flats 7 and 8.<\/p>

21\/03\/2019 14:24 (jan)<\/b>Email to tenants at Flat 7 and 8 for access Tues, 26th March between 8 and 10am<\/p>

21\/03\/2019 14:25 (jan)<\/b>Phone the tenant at Flat 4 once access has been arranged to Flats 7 and 8 <\/p>

25\/03\/2019 09:36 (jan)<\/b>Access to Flat 7 confirmed on Tues, 26th March between 8 and 10am. Chased access to Flat 8<\/p>

26\/03\/2019 09:02 (jan)<\/b>Email to tenants at Flat 7 and 8 to reschedule for Thurs, 28th March between 8 and 10am<\/p>

26\/03\/2019 09:13 (jan)<\/b>Tenant at Flat 8 not available this Thursday, he has requested Tues, April 2nd. Email to tenant at Flat 7 to reschedule for 2nd between 8 and 10am.<\/p>

26\/03\/2019 10:03 (jan)<\/b>Booked for Tues, 2nd April between 8 and 10am<\/p>

29\/03\/2019 12:13 (jan)<\/b>Left a voicemail message for Bertrand to request access to his flat on Tues, 2nd April between 8 and 10am if it is necessary<\/p>

02\/04\/2019 14:04 (sandra)<\/b>investigations show that it is probably coming from Flat 8 and needs further investigations and 2 men for the day<\/p>

04\/04\/2019 10:15 (jan)<\/b>Email to tenant for access next week<\/p>

05\/04\/2019 09:32 (jan)<\/b>Booked for Tuesday, 9th April between 8 and 8.30am. Tenant to provide access<\/p>

09\/04\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39809","activity_ticket_id":"40962","ticket_reference":"HDT42043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Padlock","ticket_address_1":"Quadrant Business Centre, 135 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/19","activity_end":"2019-03-21 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49188","activity_notes":"The padlock on the vehicle gates is still unlocked and people have been opening it to get out","activity_timesheet":"1","ticket_notes_combined":"

18\/03\/2019 16:09 (jan)<\/b>Scheduled for Thurs, 21st March<\/p>

21\/03\/2019 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39810","activity_ticket_id":"40963","ticket_reference":"HDT42044","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Sealing the patio area","ticket_address_1":"Flat 16, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/03\/19","activity_end":"2019-03-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49189","activity_notes":"Please could you confirm which engineer will be attending as I will attend with him to show him which areas need sealing; (sealing the patio area.) once sealing is complete to carry out a water test on the sealed area. Please arrange access with tenant: Zerah Rachel Sondhi ","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2019 10:01 (jan)<\/b>Email for access Fri am, 22nd March<\/p>

19\/03\/2019 10:22 (jan)<\/b>Email for access first thing tomorrow, 20th March <\/p>

19\/03\/2019 11:40 (jan)<\/b>Booked for first thing Wed, 20th March with keys<\/p>

20\/03\/2019 13:02 (jane )<\/b>(Ticket Closed)<\/p>

21\/03\/2019 13:58 (jan)<\/b>(Ticket Re-Opened)<\/p>

22\/03\/2019 14:13 (jane )<\/b>(Ticket Closed)<\/p>

15\/05\/2019 16:27 (sandra)<\/b>Complete, returned and sealed around all exposed edges to the patio door floor cill. Time 1.5hrs,Materials 15 leylands,Parking none<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39811","activity_ticket_id":"40964","ticket_reference":"HDT42045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen sink","ticket_address_1":"Flat 4, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/19","activity_end":"2019-03-19 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49190","activity_notes":"Please raise a work order for Reddan to attend this morning.Tenant reported:The water wont shut at all now so it now runs all night. Just dont want it to cause a major leak. Reddan, please arrange for plumber to attend this morning.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2019 10:46 (jane)<\/b>Temporary repaired tap, will either require new valve or new taps <\/p>

20\/03\/2019 11:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39812","activity_ticket_id":"40965","ticket_reference":"HDT42046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Socket not working","ticket_address_1":"Flat 6, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/19","activity_end":"2019-03-19 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49191","activity_notes":"Can you please raise a work order for Reddan to resolve plug socket, please let Lucy know when attendance is confirmed.lucy wood ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2019 10:18 (jan)<\/b>Email for access today at 11am<\/p>

19\/03\/2019 14:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39813","activity_ticket_id":"40966","ticket_reference":"HDT42047","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12742 - 140 Long Acre ","ticket_address_1":"140 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/03\/19","activity_end":"2019-03-19 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49192","activity_notes":"Flooring works ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2019 09:20 (sandra)<\/b>Started Wednesday 27th <\/p>

28\/03\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39814","activity_ticket_id":"40964","ticket_reference":"HDT42045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen sink","ticket_address_1":"Flat 4, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/03\/19","activity_end":"2019-03-19 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49193","activity_notes":"Please raise a work order for Reddan to attend this morning.Tenant reported:The water wont shut at all now so it now runs all night. Just dont want it to cause a major leak. Reddan, please arrange for plumber to attend this morning.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2019 10:46 (jane)<\/b>Temporary repaired tap, will either require new valve or new taps <\/p>

20\/03\/2019 11:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39815","activity_ticket_id":"40967","ticket_reference":"HDT42048","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"13 New Row - Six Monthly","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/03\/19","activity_end":"2019-03-19 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49194","activity_notes":"Quote MDR\/JH\/10577 - Six Monthly inspection and clearing of lightwell area leaving clear","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2019 08:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39816","activity_ticket_id":"40968","ticket_reference":"HDT42049","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator not working","ticket_address_1":"Cooper House, 82-88 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/19","activity_end":"2019-03-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49195","activity_notes":"Derek - 07515391417 called to say that the radiator in the back room is not working. please can you give him a call and arrange a time for attending to investigate and repair.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2019 16:19 (jan)<\/b>Booked for Wed, 20th March at 1pm. Tenant will provide access<\/p>

20\/03\/2019 15:24 (jane)<\/b>Have sourced replacement radiator valve and we will collect to fit tomorrow<\/p>

21\/03\/2019 16:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39817","activity_ticket_id":"40969","ticket_reference":"HDT42050","ticket_client":"2065","client_name":"Great Marlborough Estates","ticket_title":"Lights out","ticket_address_1":"Great Marlborough Estates, 4th Floor, 11 Bruton St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 6PY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/19","activity_end":"2019-03-19 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49196","activity_notes":"This morning when coming into the office ad turning on the lights, there was a snap, crackle and pop effect and the front part of our lights in the office have now gone off. There is also a burning smell. Please can you let me know how soon someone could get out to our offices in Mayfair (Address: 4th floor, 11 Bruton Street, W1J 6PY). Thank you.Yours sincerely,","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2019 11:44 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39818","activity_ticket_id":"40970","ticket_reference":"HDT42051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Alarms","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/19","activity_end":"2019-03-19 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49197","activity_notes":"Please raise a work order for Reddan to attend to separate the circuit of the c02 alarms from the intruder alarm, Alan aware of what is required.","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2019 14:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39819","activity_ticket_id":"40971","ticket_reference":"HDT42052","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Lock change","ticket_address_1":"25 Luxborough St (CCTV cupboard)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/19","activity_end":"2019-03-19 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49198","activity_notes":"Can we have the lock changed to the above please it is the cupboard above the mail boxes which houses the CCTV recorder. If we can have the lock on a FB lock please and 2 keys please. Keys to main front door are from our office.","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2019 13:01 (jane)<\/b>Not complete, parts are on order. Will return to fit once delivered.<\/p>

21\/03\/2019 10:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39820","activity_ticket_id":"40896","ticket_reference":"HDT41977","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety and Plumbing checks - APRIL 8th","ticket_address_1":"Crazy Bear, Flat 16 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49199","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you also arrange for gas safety cert for both flats, inclusive of the plumbing checks.Please could also arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.ukTo remove a 30mm panel which has been installed to the basement ceiling, therefore preventing access to the gas meter.","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:14 (jane)<\/b>Provisionally booked for middle part of next week <\/p>

18\/03\/2019 14:20 (jan)<\/b>Email for access Wed, 20th March<\/p>

18\/03\/2019 14:33 (jan)<\/b>Rescheduled for Tues, 26th March between 1 and 2pm<\/p>

18\/03\/2019 15:15 (jan)<\/b>Now booked for Tues, 19th March<\/p>

19\/03\/2019 15:02 (jan)<\/b>MK discovered a 30mm panel has been installed to the basement ceiling, therefore preventing access to the gas meter.As a result of this we will be unable to issue a gas cert until the panel is removed.Deepa has been advised<\/p>

19\/03\/2019 15:42 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

20\/03\/2019 10:54 (jan)<\/b>Tenant has confirmed that he will arrange for the original contractor to attend and remove the panel<\/p>

20\/03\/2019 11:20 (jan)<\/b>Scheduled with the tenant for Monday, 8th April at 1pm<\/p>

11\/04\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39821","activity_ticket_id":"40896","ticket_reference":"HDT41977","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety and Plumbing checks - APRIL 8th","ticket_address_1":"Crazy Bear, Flat 16 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49200","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you also arrange for gas safety cert for both flats, inclusive of the plumbing checks.Please could also arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.ukTo remove a 30mm panel which has been installed to the basement ceiling, therefore preventing access to the gas meter.","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:14 (jane)<\/b>Provisionally booked for middle part of next week <\/p>

18\/03\/2019 14:20 (jan)<\/b>Email for access Wed, 20th March<\/p>

18\/03\/2019 14:33 (jan)<\/b>Rescheduled for Tues, 26th March between 1 and 2pm<\/p>

18\/03\/2019 15:15 (jan)<\/b>Now booked for Tues, 19th March<\/p>

19\/03\/2019 15:02 (jan)<\/b>MK discovered a 30mm panel has been installed to the basement ceiling, therefore preventing access to the gas meter.As a result of this we will be unable to issue a gas cert until the panel is removed.Deepa has been advised<\/p>

19\/03\/2019 15:42 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

20\/03\/2019 10:54 (jan)<\/b>Tenant has confirmed that he will arrange for the original contractor to attend and remove the panel<\/p>

20\/03\/2019 11:20 (jan)<\/b>Scheduled with the tenant for Monday, 8th April at 1pm<\/p>

11\/04\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39822","activity_ticket_id":"40897","ticket_reference":"HDT41978","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5 year Electrical Test","ticket_address_1":"Crazy Bear, Flat 17 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49201","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.uk","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 14:36 (jane)<\/b>Programmed in with Crazy Bear for Tuesday afternoon 19th March <\/p>

19\/03\/2019 15:43 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

19\/03\/2019 15:46 (jan)<\/b>Previous note was intended for ticket number 41976<\/p>

20\/03\/2019 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39823","activity_ticket_id":"40897","ticket_reference":"HDT41978","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5 year Electrical Test","ticket_address_1":"Crazy Bear, Flat 17 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49202","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.uk","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2019 14:36 (jane)<\/b>Programmed in with Crazy Bear for Tuesday afternoon 19th March <\/p>

19\/03\/2019 15:43 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

19\/03\/2019 15:46 (jan)<\/b>Previous note was intended for ticket number 41976<\/p>

20\/03\/2019 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39824","activity_ticket_id":"40895","ticket_reference":"HDT41976","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety and Plumbing checks - APRIL 8th","ticket_address_1":"Crazy Bear, Flat 17 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49203","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you also arrange for gas safety cert for both flats, inclusive of the plumbing checks.Please could also arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.uk","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:15 (jane)<\/b>PK attended and found fault to the main entry system and has done a temporary repair but will be back on Monday, 18th March<\/p>

18\/03\/2019 14:15 (jane)<\/b>Ignore last note, have provisionally programmed in for middle part of next week <\/p>

18\/03\/2019 14:20 (jan)<\/b>Email for access Wed, 20th March <\/p>

18\/03\/2019 14:33 (jan)<\/b>Scheduled for Tues, 26th March between 1 and 2pm<\/p>

18\/03\/2019 15:15 (jan)<\/b>Now booked for Tues, 19th March<\/p>

19\/03\/2019 15:02 (jan)<\/b>MK discovered a 30mm panel has been installed to the basement ceiling, therefore preventing access to the gas meter.As a result of this we will be unable to issue a gas cert until the panel is removed.Deepa has been advised<\/p>

19\/03\/2019 15:54 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

20\/03\/2019 11:20 (jan)<\/b>Scheduled with the tenant for Monday, 8th April at 1pm<\/p>

20\/03\/2019 11:59 (jan)<\/b>Tenant has confirmed that he will arrange for the original contractor to attend and remove the panel<\/p>

08\/04\/2019 11:36 (sandra)<\/b>engineer is attending 8\/04<\/p>

11\/04\/2019 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39825","activity_ticket_id":"40895","ticket_reference":"HDT41976","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety and Plumbing checks - APRIL 8th","ticket_address_1":"Crazy Bear, Flat 17 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49204","activity_notes":"Please see below tenant contact details below: ( same contact for both flats.)Please could you also arrange for gas safety cert for both flats, inclusive of the plumbing checks.Please could also arrange the electrical inspection condition report at both the flats..Jason0207 520 5450John OFlaherty - Mob 07773 863864 john@crazybeargroup.co.uk","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2019 14:15 (jane)<\/b>PK attended and found fault to the main entry system and has done a temporary repair but will be back on Monday, 18th March<\/p>

18\/03\/2019 14:15 (jane)<\/b>Ignore last note, have provisionally programmed in for middle part of next week <\/p>

18\/03\/2019 14:20 (jan)<\/b>Email for access Wed, 20th March <\/p>

18\/03\/2019 14:33 (jan)<\/b>Scheduled for Tues, 26th March between 1 and 2pm<\/p>

18\/03\/2019 15:15 (jan)<\/b>Now booked for Tues, 19th March<\/p>

19\/03\/2019 15:02 (jan)<\/b>MK discovered a 30mm panel has been installed to the basement ceiling, therefore preventing access to the gas meter.As a result of this we will be unable to issue a gas cert until the panel is removed.Deepa has been advised<\/p>

19\/03\/2019 15:54 (jan)<\/b>Email to tenant for access next Tuesday, 26th March at 11am to remove the marble ceiling panel in the basement<\/p>

20\/03\/2019 11:20 (jan)<\/b>Scheduled with the tenant for Monday, 8th April at 1pm<\/p>

20\/03\/2019 11:59 (jan)<\/b>Tenant has confirmed that he will arrange for the original contractor to attend and remove the panel<\/p>

08\/04\/2019 11:36 (sandra)<\/b>engineer is attending 8\/04<\/p>

11\/04\/2019 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39826","activity_ticket_id":"40968","ticket_reference":"HDT42049","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator not working","ticket_address_1":"Cooper House, 82-88 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/03\/19","activity_end":"2019-03-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49205","activity_notes":"Derek - 07515391417 called to say that the radiator in the back room is not working. please can you give him a call and arrange a time for attending to investigate and repair.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2019 16:19 (jan)<\/b>Booked for Wed, 20th March at 1pm. Tenant will provide access<\/p>

20\/03\/2019 15:24 (jane)<\/b>Have sourced replacement radiator valve and we will collect to fit tomorrow<\/p>

21\/03\/2019 16:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39827","activity_ticket_id":"40963","ticket_reference":"HDT42044","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Sealing the patio area","ticket_address_1":"Flat 16, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/19","activity_end":"2019-03-20 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49206","activity_notes":"Please could you confirm which engineer will be attending as I will attend with him to show him which areas need sealing; (sealing the patio area.) once sealing is complete to carry out a water test on the sealed area. Please arrange access with tenant: Zerah Rachel Sondhi 07596 485283","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2019 10:01 (jan)<\/b>Email for access Fri am, 22nd March<\/p>

19\/03\/2019 10:22 (jan)<\/b>Email for access first thing tomorrow, 20th March <\/p>

19\/03\/2019 11:40 (jan)<\/b>Booked for first thing Wed, 20th March with keys<\/p>

20\/03\/2019 13:02 (jane )<\/b>(Ticket Closed)<\/p>

21\/03\/2019 13:58 (jan)<\/b>(Ticket Re-Opened)<\/p>

22\/03\/2019 14:13 (jane )<\/b>(Ticket Closed)<\/p>

15\/05\/2019 16:27 (sandra)<\/b>Complete, returned and sealed around all exposed edges to the patio door floor cill. Time 1.5hrs,Materials 15 leylands,Parking none<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39828","activity_ticket_id":"40973","ticket_reference":"HDT42054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler is leaking","ticket_address_1":"1st floor unit, 24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/19","activity_end":"2019-03-20 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49207","activity_notes":"Kia 07787240483 reports that the ariston boiler (which is never used) is leaking. Kia has managed to shut the tap off for now. Please attend site and investigate This is a salon and opens at 10AM in the morning so please call with an ETA","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2019 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39829","activity_ticket_id":"40974","ticket_reference":"HDT42055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door lock stuck","ticket_address_1":"26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/19","activity_end":"2019-03-20 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49208","activity_notes":"I went downstairs this morning and found the main door to the apartment entrance (not my personal flat door) to be stuck open, and I was not able to close it because the lock is stuck. I think someone needs to fix the lock as quickly as possible, as it does not feel safe to have the door stuck open. ","activity_timesheet":"1","ticket_notes_combined":"

21\/03\/2019 08:55 (jane)<\/b>Lock repaired but new on order.<\/p>

22\/03\/2019 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39830","activity_ticket_id":"40972","ticket_reference":"HDT42053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12762 - 9 Wardour Street","ticket_address_1":"9 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/19","activity_end":"2019-04-15 09:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49209","activity_notes":"To manufacture Bespoke chequer plate nosing and install to front step of shopfront at above site as directed ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2019 09:27 (sandra)<\/b>being manufactured 10 - 14 days <\/p>

15\/04\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39831","activity_ticket_id":"40975","ticket_reference":"HDT42056","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"Light bulbs","ticket_address_1":"Meeting Protocol Worldwide Ltd,","ticket_address_2":"1st Floor, 1-3 Mortimer St","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/19","activity_end":"2019-03-20 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49210","activity_notes":"Please can somebody come out and replace some bulbs?","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2019 13:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39832","activity_ticket_id":"40976","ticket_reference":"HDT42057","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Moving boxes","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/19","activity_end":"2019-03-20 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49211","activity_notes":"To move 250 boxes","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2019 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39833","activity_ticket_id":"40976","ticket_reference":"HDT42057","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Moving boxes","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"2019-03-20 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49212","activity_notes":"To move 250 boxes","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2019 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39834","activity_ticket_id":"40977","ticket_reference":"HDT42058","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Ceiling lights","ticket_address_1":"28 Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/19","activity_end":"2019-03-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49213","activity_notes":"Do you have an electrician or did Dan check the bathroom electrics to ensure that the ceiling lights were actually safe yesterday? Can you let me know asap please?","activity_timesheet":"1","ticket_notes_combined":"

21\/03\/2019 08:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39835","activity_ticket_id":"40978","ticket_reference":"HDT42059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Exposed wiring on socket Ground floor","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/19","activity_end":"2019-03-20 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49214","activity_notes":"A double socket just outside the cleaning cupboard has been unscrewed and the wiring exposed.Service please raise a work order for Reddan to attend to resolve issue with socket by cleaners cupboard.","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2019 14:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39836","activity_ticket_id":"40751","ticket_reference":"HDT41832","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"JH\/JH\/12730 - 39 Earlham Street ","ticket_address_1":"39 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/19","activity_end":"2019-03-21 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49215","activity_notes":"Various works 1) To remove TV Screen for Meeting Room 4 and make good wall2) Remove projector screen from Meeting Room 1, make good wall and install TV screen from MeetingRoom 4.3) To relocate TV Aerial point for Meeting Room 4 to Meeting Room 14) Rise up two fluorescent strip lights at rear of office ready for new Pods to be installed ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:18 (sandra)<\/b>Can I confirm our electrician can be with you on Thursday 21st March at 7.30 am to start the works.He can continue Friday afternoon at 2 pm in the meeting room where you are having the meeting Friday morningAnd he will then return Monday morning from 8 am to complete the works.Can you confirm this and I will book this for you.<\/p>

20\/03\/2019 13:39 (jane)<\/b>2nd Part of the works have been rescheduled for Thursday 28th March <\/p>

01\/04\/2019 09:13 (sandra)<\/b>rescheduled as tv too heavy to go on wall. awaiting delivery of the cabinet and client will update us and book in to complete the works <\/p>

01\/04\/2019 15:55 (jan)<\/b>Booked for Thurs, 11th April to erect the cabinet<\/p>

02\/04\/2019 14:14 (jan)<\/b>Client has asked to move the date forward to erect the cabinet. Email for access Wed am, 3rd April<\/p>

02\/04\/2019 14:26 (jan)<\/b>Rescheduled for Friday, 5th April at 9am<\/p>

30\/04\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

30\/04\/2019 09:56 (sandra)<\/b>Had to put together a stand as TV was to heavy for the wall. <\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39837","activity_ticket_id":"40979","ticket_reference":"HDT42060","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AMR installs","ticket_address_1":"Longmartin properties","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/19","activity_end":"2019-04-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49216","activity_notes":"Can I get Alan for this moring to assist with the AMR installs on site. I have spoken to Alan regarding this ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2019 09:11 (sandra)<\/b>booked for friday 5th <\/p>

05\/04\/2019 13:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39838","activity_ticket_id":"40976","ticket_reference":"HDT42057","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Moving boxes","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/19","activity_end":"2019-03-20 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49217","activity_notes":"To move 250 boxes","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2019 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39839","activity_ticket_id":"40980","ticket_reference":"HDT42061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler making strange noises","ticket_address_1":"Flat 1, 28a Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/19","activity_end":"2019-03-21 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49218","activity_notes":"Please assign a works order to Redden for the following:Boiler making strange noises, please investigate.Please note: Please contact Scott on scott@ku-bar.co.uk for access","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2019 16:14 (jan)<\/b>Email for access Thurs at 8am<\/p>

20\/03\/2019 16:23 (jan)<\/b>Booked for Thurs, 21st March after 9.30am<\/p>

21\/03\/2019 13:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39840","activity_ticket_id":"40981","ticket_reference":"HDT42062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49219","activity_notes":"Please raise a work order for Reddan to attend to the below.-There is also a minor issue with the kitchen tap where it requires significant force to use -The intercom has audio but no video and does not open the door when pressed.Percy M percy1843@gmail.com","activity_timesheet":"1","ticket_notes_combined":"

21\/03\/2019 09:39 (jan)<\/b>Email for access this morning<\/p>

22\/03\/2019 13:54 (jan)<\/b>Email to client for access Tues am, 26th March<\/p>

22\/03\/2019 14:31 (jane)<\/b>Unable to repair, new tap to be collected and fitted<\/p>

25\/03\/2019 08:56 (jane)<\/b>New taps ordered, unable to repair<\/p>

25\/03\/2019 15:09 (jan)<\/b>Email for access Tues am, 26th March to fit the set of taps<\/p>

26\/03\/2019 11:24 (sandra)<\/b>supplied and fitted new taps <\/p>

26\/03\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39841","activity_ticket_id":"40981","ticket_reference":"HDT42062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49220","activity_notes":"Please raise a work order for Reddan to attend to the below.-There is also a minor issue with the kitchen tap where it requires significant force to use -The intercom has audio but no video and does not open the door when pressed.Percy M percy1843@gmail.com","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 09:39 (jan)<\/b>Email for access this morning<\/p>

22\/03\/2019 13:54 (jan)<\/b>Email to client for access Tues am, 26th March<\/p>

22\/03\/2019 14:31 (jane)<\/b>Unable to repair, new tap to be collected and fitted<\/p>

25\/03\/2019 08:56 (jane)<\/b>New taps ordered, unable to repair<\/p>

25\/03\/2019 15:09 (jan)<\/b>Email for access Tues am, 26th March to fit the set of taps<\/p>

26\/03\/2019 11:24 (sandra)<\/b>supplied and fitted new taps <\/p>

26\/03\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39842","activity_ticket_id":"40982","ticket_reference":"HDT42063","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/19","activity_end":"2019-03-21 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49221","activity_notes":"Could I please have Alan to take a look at a few lights in the estate?1.There is a light in the condenser (plant) area on the green roof of 17 SP that does not work. It either needs fixing or replacing. I will leave the decision to Alan.2.The roof area in 17 SP and the green roof: -all lamps that need changing please change them; -refit loose fittings;-confirm which lights are emergency - as the batteries do not appear to be charging.-please quote for the emergency lights that do not work.","activity_timesheet":"1","ticket_notes_combined":"

01\/04\/2019 09:10 (sandra)<\/b>booked for 1\/4<\/p>

01\/04\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39843","activity_ticket_id":"40984","ticket_reference":"HDT42065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"21\/03\/19","activity_end":"2019-03-21 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49222","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.A coat of paint required through out. New tenant due to move in 3rd April.Reddan, can you arrange for appliance engineer to check on washing machine. It's not drying properly. Please proceed with minor repairs. Please quote if replacement required.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 13:37 (sandra)<\/b>Replacement video monitor fitted <\/p>

25\/03\/2019 15:53 (jane)<\/b>No decoration works were instructed <\/p>

01\/04\/2019 09:36 (sandra)<\/b>The condenser unit and fan of the dryer were clogged up with fluff and the air wasn't circulating properly. <\/p>

08\/04\/2019 09:07 (jan)<\/b>Email to client for access for R & B on Friday, 12th April<\/p>

09\/04\/2019 14:22 (jan)<\/b>Sash window cancelled by client<\/p>

09\/04\/2019 14:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39844","activity_ticket_id":"40984","ticket_reference":"HDT42065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49223","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.A coat of paint required through out. New tenant due to move in 3rd April.Reddan, can you arrange for appliance engineer to check on washing machine. It's not drying properly. Please proceed with minor repairs. Please quote if replacement required.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 13:37 (sandra)<\/b>Replacement video monitor fitted <\/p>

25\/03\/2019 15:53 (jane)<\/b>No decoration works were instructed <\/p>

01\/04\/2019 09:36 (sandra)<\/b>The condenser unit and fan of the dryer were clogged up with fluff and the air wasn't circulating properly. <\/p>

08\/04\/2019 09:07 (jan)<\/b>Email to client for access for R & B on Friday, 12th April<\/p>

09\/04\/2019 14:22 (jan)<\/b>Sash window cancelled by client<\/p>

09\/04\/2019 14:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39845","activity_ticket_id":"40983","ticket_reference":"HDT42064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/19","activity_end":"2019-03-21 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49224","activity_notes":"Please raise a work order for Reddan to carry out ITC today, clean being carried out this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 14:34 (jane)<\/b>Gas 00416Electric 01877<\/p>

21\/03\/2019 15:35 (jane)<\/b>Please note, the rotten carpet has already been removed by the cleaners<\/p>

21\/03\/2019 15:42 (jan)<\/b>Emailed for access Monday am, 25th March<\/p>

21\/03\/2019 15:49 (jan)<\/b>Requested access for Thurs, 28th March<\/p>

22\/03\/2019 09:05 (jane)<\/b>Alarms tested and working ok1 x heat\/smoke alarm in kitchen Replace March 20281 x Carbon monoxide alarm in kitchen Replace April 20281 x Smoke alarm in lounge Replace March 20281 x Smoke alarm in hallwayReplace March 20281 x Smoke alarm in bedroom Replace March 2028<\/p>

26\/03\/2019 10:55 (sandra)<\/b>awaiting for a commencement date from AM to start the list of works. We have suggested 28th <\/p>

26\/03\/2019 11:24 (jan)<\/b>Booked for Thurs, 28th March with keys<\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 09:42 (sandra)<\/b>electric radiator valve needs replacing <\/p>

01\/04\/2019 12:46 (jan)<\/b>Email for access today or tomorrow<\/p>

01\/04\/2019 14:08 (jan)<\/b>Email for access for Alan on Tues, 2nd April<\/p>

01\/04\/2019 15:57 (sandra)<\/b>new stat ordered <\/p>

03\/04\/2019 15:04 (jan)<\/b>Email to tenant for access on Thurs, 4th April to fit the new towel rail element<\/p>

03\/04\/2019 16:58 (jan)<\/b>Booked for Thurs, 4th April after 9am with keys<\/p>

04\/04\/2019 09:07 (jane )<\/b>(Ticket Closed)<\/p>

04\/04\/2019 16:05 (jan)<\/b>Email to tenant to advise that we will attend with keys on Fri, 5th April with a replacement element<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39846","activity_ticket_id":"40985","ticket_reference":"HDT42066","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke detector beeping","ticket_address_1":"Flat 3.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"21\/03\/19","activity_end":"2019-03-21 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49225","activity_notes":"Please raise a work order for Reddan to check on the beeping sound in the flat.","activity_timesheet":"1","ticket_notes_combined":"

21\/03\/2019 11:29 (jan)<\/b>Email for access today<\/p>

21\/03\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39847","activity_ticket_id":"40984","ticket_reference":"HDT42065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/19","activity_end":"2019-03-21 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49226","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.A coat of paint required through out. New tenant due to move in 3rd April.Reddan, can you arrange for appliance engineer to check on washing machine. It's not drying properly. Please proceed with minor repairs. Please quote if replacement required.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 13:37 (sandra)<\/b>Replacement video monitor fitted <\/p>

25\/03\/2019 15:53 (jane)<\/b>No decoration works were instructed <\/p>

01\/04\/2019 09:36 (sandra)<\/b>The condenser unit and fan of the dryer were clogged up with fluff and the air wasn't circulating properly. <\/p>

08\/04\/2019 09:07 (jan)<\/b>Email to client for access for R & B on Friday, 12th April<\/p>

09\/04\/2019 14:22 (jan)<\/b>Sash window cancelled by client<\/p>

09\/04\/2019 14:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39848","activity_ticket_id":"40986","ticket_reference":"HDT42067","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 3, 2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"21\/03\/19","activity_end":"2019-03-21 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49227","activity_notes":"Please raise a work order for Reddan to investigate the leak into Flat 3 - 2 Gerrard Place.Tenant reported :Had a bit of a flood through the ceiling today at about 5:30pm. It came though the lights and down the walls from, I'm assuming, the flat above, but they say it's fine (I'm not entirely convinced).It went on for about 45mins and has.now stopped. It was warm water.Reddan, I have arrange access with Flat 4 tenant-Richard. Please buzz his door and please collect Flat 3 keys from site office.Please check and make safe electrics.","activity_timesheet":"1","ticket_notes_combined":"

21\/03\/2019 15:36 (jan)<\/b>Email for access Friday, 22nd March to check one of the shades that has collected water<\/p>

21\/03\/2019 15:50 (jane)<\/b>Tested everything from flat above, shower, washing machine, hand-basin, toilet and nothing came through Whilst on site unblocked hand -basinSuggest if it reoccurs to call straight away, so we can determine what is being usedElectrician to attend to check water in the shade <\/p>

22\/03\/2019 14:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39849","activity_ticket_id":"40987","ticket_reference":"HDT42068","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Drains blocked in basement of Jack Wills ","ticket_address_1":"136 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/03\/19","activity_end":"2019-03-21 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49228","activity_notes":"Drains blocked in basement of Jack Wills ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2019 14:12 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39850","activity_ticket_id":"40889","ticket_reference":"HDT41970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door bar","ticket_address_1":"Flat 3, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/19","activity_end":"2019-03-21 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49229","activity_notes":"Nobody has contacted us yet regarding putting the bar at bottom of the door. Can we have this installed on Thursday or Friday please? Please can this be raised for Reddan and to confirm when this can be carried out.The plate is to go on the bottom of the door to stop rodents chewing through the doorYou will need to source this please","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 10:09 (jan)<\/b>Email for access Thurs am, 14th March<\/p>

13\/03\/2019 11:46 (jan)<\/b>Booked for Thurs, 14th March between 9 and 11am<\/p>

14\/03\/2019 11:18 (jane )<\/b>(Ticket Closed)<\/p>

21\/03\/2019 14:43 (jane)<\/b>purchased and fitted draught excluders x3 at above property, x1 to main Street door and X2 either side of tenants door. <\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39851","activity_ticket_id":"40963","ticket_reference":"HDT42044","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Sealing the patio area","ticket_address_1":"Flat 16, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/03\/19","activity_end":"2019-03-21 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49230","activity_notes":"Please could you confirm which engineer will be attending as I will attend with him to show him which areas need sealing; (sealing the patio area.) once sealing is complete to carry out a water test on the sealed area. Please arrange access with tenant: Zerah Rachel Sondhi 07596 485283","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2019 10:01 (jan)<\/b>Email for access Fri am, 22nd March<\/p>

19\/03\/2019 10:22 (jan)<\/b>Email for access first thing tomorrow, 20th March <\/p>

19\/03\/2019 11:40 (jan)<\/b>Booked for first thing Wed, 20th March with keys<\/p>

20\/03\/2019 13:02 (jane )<\/b>(Ticket Closed)<\/p>

21\/03\/2019 13:58 (jan)<\/b>(Ticket Re-Opened)<\/p>

22\/03\/2019 14:13 (jane )<\/b>(Ticket Closed)<\/p>

15\/05\/2019 16:27 (sandra)<\/b>Complete, returned and sealed around all exposed edges to the patio door floor cill. Time 1.5hrs,Materials 15 leylands,Parking none<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39852","activity_ticket_id":"40963","ticket_reference":"HDT42044","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Sealing the patio area","ticket_address_1":"Flat 16, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/19","activity_end":"2019-03-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49231","activity_notes":"Please could you confirm which engineer will be attending as I will attend with him to show him which areas need sealing; (sealing the patio area.) once sealing is complete to carry out a water test on the sealed area. Please arrange access with tenant: Zerah Rachel Sondhi 07596 485283","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2019 10:01 (jan)<\/b>Email for access Fri am, 22nd March<\/p>

19\/03\/2019 10:22 (jan)<\/b>Email for access first thing tomorrow, 20th March <\/p>

19\/03\/2019 11:40 (jan)<\/b>Booked for first thing Wed, 20th March with keys<\/p>

20\/03\/2019 13:02 (jane )<\/b>(Ticket Closed)<\/p>

21\/03\/2019 13:58 (jan)<\/b>(Ticket Re-Opened)<\/p>

22\/03\/2019 14:13 (jane )<\/b>(Ticket Closed)<\/p>

15\/05\/2019 16:27 (sandra)<\/b>Complete, returned and sealed around all exposed edges to the patio door floor cill. Time 1.5hrs,Materials 15 leylands,Parking none<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39853","activity_ticket_id":"40988","ticket_reference":"HDT42069","ticket_client":"1854","client_name":"Zuma","ticket_title":"Leak under kitchen sink","ticket_address_1":"Zuma Restaurant, 11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1RH","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/03\/19","activity_end":"2019-03-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49232","activity_notes":"Further to our conversation, could you please confirm the costs and process for someone to check a leak under our kitchen sink.It appears to be coming from one of the pipes but Im not sure how long its being happening for. ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 14:45 (jan)<\/b>Booked for late morning on Friday, 22nd March <\/p>

25\/03\/2019 08:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39854","activity_ticket_id":"40986","ticket_reference":"HDT42067","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 3, 2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/19","activity_end":"2019-03-22 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49233","activity_notes":"Please raise a work order for Reddan to investigate the leak into Flat 3 - 2 Gerrard Place.Tenant reported :Had a bit of a flood through the ceiling today at about 5:30pm. It came though the lights and down the walls from, I'm assuming, the flat above, but they say it's fine (I'm not entirely convinced).It went on for about 45mins and has.now stopped. It was warm water.Reddan, I have arrange access with Flat 4 tenant-Richard. Please buzz his door and please collect Flat 3 keys from site office.Please check and make safe electrics.I should probably add the water only came through the bathroom and kitchen light fittings, not the rest of the flat.Karen Dignan ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 15:36 (jan)<\/b>Email for access Friday, 22nd March to check one of the shades that has collected water<\/p>

21\/03\/2019 15:50 (jane)<\/b>Tested everything from flat above, shower, washing machine, hand-basin, toilet and nothing came through Whilst on site unblocked hand -basinSuggest if it reoccurs to call straight away, so we can determine what is being usedElectrician to attend to check water in the shade <\/p>

22\/03\/2019 14:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39855","activity_ticket_id":"40983","ticket_reference":"HDT42064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/19","activity_end":"2019-03-28 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49234","activity_notes":"Please raise a work order for Reddan to carry out ITC today, clean being carried out this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 14:34 (jane)<\/b>Gas 00416Electric 01877<\/p>

21\/03\/2019 15:35 (jane)<\/b>Please note, the rotten carpet has already been removed by the cleaners<\/p>

21\/03\/2019 15:42 (jan)<\/b>Emailed for access Monday am, 25th March<\/p>

21\/03\/2019 15:49 (jan)<\/b>Requested access for Thurs, 28th March<\/p>

22\/03\/2019 09:05 (jane)<\/b>Alarms tested and working ok1 x heat\/smoke alarm in kitchen Replace March 20281 x Carbon monoxide alarm in kitchen Replace April 20281 x Smoke alarm in lounge Replace March 20281 x Smoke alarm in hallwayReplace March 20281 x Smoke alarm in bedroom Replace March 2028<\/p>

26\/03\/2019 10:55 (sandra)<\/b>awaiting for a commencement date from AM to start the list of works. We have suggested 28th <\/p>

26\/03\/2019 11:24 (jan)<\/b>Booked for Thurs, 28th March with keys<\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 09:42 (sandra)<\/b>electric radiator valve needs replacing <\/p>

01\/04\/2019 12:46 (jan)<\/b>Email for access today or tomorrow<\/p>

01\/04\/2019 14:08 (jan)<\/b>Email for access for Alan on Tues, 2nd April<\/p>

01\/04\/2019 15:57 (sandra)<\/b>new stat ordered <\/p>

03\/04\/2019 15:04 (jan)<\/b>Email to tenant for access on Thurs, 4th April to fit the new towel rail element<\/p>

03\/04\/2019 16:58 (jan)<\/b>Booked for Thurs, 4th April after 9am with keys<\/p>

04\/04\/2019 09:07 (jane )<\/b>(Ticket Closed)<\/p>

04\/04\/2019 16:05 (jan)<\/b>Email to tenant to advise that we will attend with keys on Fri, 5th April with a replacement element<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39856","activity_ticket_id":"40989","ticket_reference":"HDT42070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings - CHINATOWN PORTFOLIO - MONDAY 25TH MARCH ","ticket_address_1":"Chinatown ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/19","activity_end":"2019-03-25 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49235","activity_notes":"To carry out meter readings across the Chinatown portfolio both Landlord & residential.WORKS TO COMMENCE ON MONDAY 25TH MARCH ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39857","activity_ticket_id":"40990","ticket_reference":"HDT42071","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Rubbish removal","ticket_address_1":"7 Dials Basement","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/03\/19","activity_end":"2019-03-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49236","activity_notes":"Move rubbish, take to the dump and pick up a couple of pieces of plasterboard","activity_timesheet":"1","ticket_notes_combined":"

21\/03\/2019 16:26 (jan)<\/b>Scheduled for Tuesday, 26th March for 4 hours<\/p>

26\/03\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39858","activity_ticket_id":"40990","ticket_reference":"HDT42071","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Rubbish removal","ticket_address_1":"7 Dials Basement","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/03\/19","activity_end":"2019-03-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49237","activity_notes":"Move rubbish, take to the dump and pick up a couple of pieces of plasterboard","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 16:26 (jan)<\/b>Scheduled for Tuesday, 26th March for 4 hours<\/p>

26\/03\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39859","activity_ticket_id":"40992","ticket_reference":"HDT42073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Graffiti removal","ticket_address_1":"11 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/03\/19","activity_end":"2019-03-22 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49238","activity_notes":"Please raise a work order for Reddan to remove graffiti at Bake Shop.Reddan, Travis is dealing with this now.","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2019 10:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39860","activity_ticket_id":"40993","ticket_reference":"HDT42074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/03\/19","activity_end":"2019-03-25 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49239","activity_notes":"Weve come home this evening and found quite a significant wet patch on the ceiling in the kitchen where the skylight is. This is wet to the touch which would suggest a significant leak in the roof. If possible we would like this addressed ASAP as weve rented properties before with this kind of difficulty and found it a challenge to address.Service desk please raise a work order for Reddan to attend to to investigate and resolve leak at the above address and confirm attendance.","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2019 13:06 (jan)<\/b>Email for access Monday, 25th March to remove some of the decking to the roof to carry out repairs underneath<\/p>

22\/03\/2019 13:41 (jan)<\/b>Booked for Monday, 25th March with keys to remove some of the decking to the roof to carry out repairs underneath.<\/p>

25\/03\/2019 08:54 (jane)<\/b>Leak investigation, decking to be removed to carry out repairs<\/p>

25\/03\/2019 16:02 (jane)<\/b>Removed decking carried out repairs to roof and refitted<\/p>

25\/03\/2019 16:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39861","activity_ticket_id":"40994","ticket_reference":"HDT42075","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"No heating or hot water","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/19","activity_end":"2019-03-22 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49240","activity_notes":"Hi our boiler contractor cannot get to the above and has asked if Roy could attend and call him from site to be guided through as he has been there before for something similar. Can you get back to me urgently please if this is possible?","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2019 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39862","activity_ticket_id":"40984","ticket_reference":"HDT42065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"22\/03\/19","activity_end":"2019-03-22 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49241","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.A coat of paint required through out. New tenant due to move in 3rd April.Reddan, can you arrange for appliance engineer to check on washing machine. It's not drying properly. Please proceed with minor repairs. Please quote if replacement required.Phone entry system not working.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 13:37 (sandra)<\/b>Replacement video monitor fitted <\/p>

25\/03\/2019 15:53 (jane)<\/b>No decoration works were instructed <\/p>

01\/04\/2019 09:36 (sandra)<\/b>The condenser unit and fan of the dryer were clogged up with fluff and the air wasn't circulating properly. <\/p>

08\/04\/2019 09:07 (jan)<\/b>Email to client for access for R & B on Friday, 12th April<\/p>

09\/04\/2019 14:22 (jan)<\/b>Sash window cancelled by client<\/p>

09\/04\/2019 14:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39863","activity_ticket_id":"40995","ticket_reference":"HDT42076","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To move bags of boxes ","ticket_address_1":"17 Endell Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/19","activity_end":"2019-03-22 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49242","activity_notes":"To move bags of boxes from 22 Earlham Street to 17 Endell Street ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2019 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39864","activity_ticket_id":"40996","ticket_reference":"HDT42077","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Foul smell","ticket_address_1":"Flat 1, Exeter Mansion","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/19","activity_end":"2019-03-22 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49243","activity_notes":"Please raise a work order for Reddan to attend site.Tenant reported : a kind of smell in the flat.Reddan, Can Roy check it out asap please? Tenant is in for access.","activity_timesheet":"1","ticket_notes_combined":"

22\/03\/2019 12:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39865","activity_ticket_id":"40997","ticket_reference":"HDT42078","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Stain block ceiling to Flat 7 to see if leak comes through as instructed","ticket_address_1":"Flat 7, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/03\/19","activity_end":"2019-03-22 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49244","activity_notes":"Stain block ceiling to Flat 7 to see if leak comes through as instructed","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2019 12:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39866","activity_ticket_id":"40998","ticket_reference":"HDT42079","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Yellow lining to steps","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/03\/19","activity_end":"2019-03-22 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49245","activity_notes":"Yellow lining to steps and doorways to main car-park at slingby place ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2019 12:11 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39867","activity_ticket_id":"40999","ticket_reference":"HDT42080","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To decorate plinth and paneling on shop front","ticket_address_1":"46 Monmouth Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/03\/19","activity_end":"2019-03-22 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49246","activity_notes":"To decorate plinth and paneling on shop front of 46 Monmouth st","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2019 12:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39868","activity_ticket_id":"41001","ticket_reference":"HDT42082","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bulbs in the cooker extraction hood","ticket_address_1":"Flat 4, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/19","activity_end":"2019-03-25 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49247","activity_notes":"Please can Alan attend on Monday to replace the bulbs in the cooker extraction hood. (The tenant tried to replace it yesterday and the new bulb exploded instantly.)Access: please use management keys","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2019 13:45 (jan)<\/b>Scheduled for Monday, 25th March with keys<\/p>

25\/03\/2019 12:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39869","activity_ticket_id":"40843","ticket_reference":"HDT41924","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12747 - 86 Portland Place (Above Flat D)","ticket_address_1":"86 Portland Place (Above Flat D)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/19","activity_end":"2019-03-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49248","activity_notes":"Having carried out investigation into damp in flat D, there is a small amount of debris to be removed most likely due to recent bad weather but we suspect small defects on roof surface are allowing water ingress.Roof repairs will be needed to small flat roof area and skylight, access will be required through flat 1","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2019 15:20 (sandra)<\/b>provisionally booked for wednesday after 11 am <\/p>

13\/03\/2019 10:50 (sandra)<\/b>postponed until 18th awaiting confirmation <\/p>

15\/03\/2019 10:13 (jan)<\/b>Email to client for access on Monday, 18th March<\/p>

15\/03\/2019 11:08 (jan)<\/b>Email to client for access on Tues, 19th March at midday<\/p>

15\/03\/2019 14:11 (jan)<\/b>Scheduled for Tues, 19th March at midday<\/p>

20\/03\/2019 08:55 (jane)<\/b>We have cleaned roof area and made temp repairs but due to weather conditions was unable to complete works.<\/p>

22\/03\/2019 13:22 (jan)<\/b>Email to client for access Mon or Tues, 25th\/26th to complete the works<\/p>

22\/03\/2019 13:52 (jan)<\/b>Booked for Tues, 26th March at 11am<\/p>

26\/03\/2019 10:00 (jan)<\/b>Rescheduled for 12pm today<\/p>

27\/03\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39870","activity_ticket_id":"41002","ticket_reference":"HDT42083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12769 - 76 Shaftesbury Avenue ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/03\/19","activity_end":"2019-03-22 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49249","activity_notes":"Full redecoration ","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2019 13:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39871","activity_ticket_id":"40993","ticket_reference":"HDT42074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/19","activity_end":"2019-03-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49250","activity_notes":"Weve come home this evening and found quite a significant wet patch on the ceiling in the kitchen where the skylight is. This is wet to the touch which would suggest a significant leak in the roof. If possible we would like this addressed ASAP as weve rented properties before with this kind of difficulty and found it a challenge to address.Service desk please raise a work order for Reddan to attend to to investigate and resolve leak at the above address and confirm attendance.","activity_timesheet":"1","ticket_notes_combined":"

22\/03\/2019 13:06 (jan)<\/b>Email for access Monday, 25th March to remove some of the decking to the roof to carry out repairs underneath<\/p>

22\/03\/2019 13:41 (jan)<\/b>Booked for Monday, 25th March with keys to remove some of the decking to the roof to carry out repairs underneath.<\/p>

25\/03\/2019 08:54 (jane)<\/b>Leak investigation, decking to be removed to carry out repairs<\/p>

25\/03\/2019 16:02 (jane)<\/b>Removed decking carried out repairs to roof and refitted<\/p>

25\/03\/2019 16:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39872","activity_ticket_id":"40987","ticket_reference":"HDT42068","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Drains blocked in basement of Jack Wills ","ticket_address_1":"136 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/03\/19","activity_end":"2019-03-22 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49251","activity_notes":"Drains blocked in basement of Jack Wills ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2019 14:12 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39873","activity_ticket_id":"40392","ticket_reference":"HDT41473","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"JH\/JH\/12658 - 39 Earlham Street ","ticket_address_1":"39 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/19","activity_end":"2019-03-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49252","activity_notes":"To carry out protection works and carefully dismantle, remove and dispose of at waste transfer site partitions incorporating 3No panes of glass, door, frame and 1No plasterboard wall, fill and make good localised areas.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2019 10:11 (sandra)<\/b>booked 23rd March Sat<\/p>

25\/03\/2019 08:53 (jane)<\/b>Removal of all waste building materials to recycling center.<\/p>

25\/03\/2019 15:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39874","activity_ticket_id":"41003","ticket_reference":"HDT42084","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Spotlight","ticket_address_1":"Flat 9, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/19","activity_end":"2019-03-25 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49253","activity_notes":"Please could Alan attend the following on Monday.A spotlight in the living room (opposite to the boiler cabinet) becomes faulty last night, after kept blinking for few hours. Please keep the same angle of the lightAccess please use management keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 15:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39875","activity_ticket_id":"41004","ticket_reference":"HDT42085","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light bulb","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/19","activity_end":"2019-03-25 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49254","activity_notes":"Please can Alan attend on Monday a burnt lightbulb in the reception room of the flataccess please use management keys","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 15:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39876","activity_ticket_id":"41005","ticket_reference":"HDT42086","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - car park gates","ticket_address_1":"slingsby place ","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/19","activity_end":"2019-03-25 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49255","activity_notes":"car park unable to shut ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39877","activity_ticket_id":"41006","ticket_reference":"HDT42087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 4, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/03\/19","activity_end":"2019-03-25 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49256","activity_notes":"My buzzer is broken, and does not seem to open the main door when I click on it. Could you please send someone to take a look as soon as possible?","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2019 13:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39878","activity_ticket_id":"41007","ticket_reference":"HDT42088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Newspaper stands","ticket_address_1":"21A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/19","activity_end":"2019-03-25 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49257","activity_notes":"Please raise a work order for Reddan to remove 4 newspaper stands at Lisle street.All newspaper to be recycled at Newport Sandringham.Reddan, please check with Lilian \/ Anthony on this.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39879","activity_ticket_id":"41008","ticket_reference":"HDT42089","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12774 - Flat 2, 94 Shaftesbury Avenue ","ticket_address_1":"Flat 2, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/19","activity_end":"2019-03-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49258","activity_notes":"The keston boiler was found to be whistling when running, which is caused by debris in the flue ways. New burner and fan seals are required along with a heat exchanger clean. At this stage we will also change the probe and electrode as these were found worn, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2019 10:19 (jan)<\/b>Email to client for access Friday am, 29th March<\/p>

25\/03\/2019 11:09 (jan)<\/b>Booked for Fri, 29th March after 9am. Access via Clarendons<\/p>

04\/04\/2019 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39880","activity_ticket_id":"40882","ticket_reference":"HDT41963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12732 - Flat 3, 66a Shaftesbury Avenue ","ticket_address_1":"Flat 3, 66a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/03\/19","activity_end":"2019-03-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49259","activity_notes":"To disconnect and remove existing appliance and dispose off.To supply and install new integrated dishwasher, commission completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2019 11:33 (sandra)<\/b>on order cooker centre <\/p>

18\/03\/2019 13:58 (jane)<\/b>Dishwasher on order, should be in stock middle part of this week <\/p>

25\/03\/2019 10:56 (jan)<\/b>Email for access on Wed, 27th March at midday<\/p>

25\/03\/2019 11:01 (jan)<\/b>Scheduled for Wed, 27th March with keys<\/p>

27\/03\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39881","activity_ticket_id":"40882","ticket_reference":"HDT41963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12732 - Flat 3, 66a Shaftesbury Avenue ","ticket_address_1":"Flat 3, 66a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/03\/19","activity_end":"2019-03-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49260","activity_notes":"To disconnect and remove existing appliance and dispose off.To supply and install new integrated dishwasher, commission completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 11:33 (sandra)<\/b>on order cooker centre <\/p>

18\/03\/2019 13:58 (jane)<\/b>Dishwasher on order, should be in stock middle part of this week <\/p>

25\/03\/2019 10:56 (jan)<\/b>Email for access on Wed, 27th March at midday<\/p>

25\/03\/2019 11:01 (jan)<\/b>Scheduled for Wed, 27th March with keys<\/p>

27\/03\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39882","activity_ticket_id":"41009","ticket_reference":"HDT42090","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12784 - Flat 1.4, 16a Rupert Street ","ticket_address_1":"Flat 1.4, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/19","activity_end":"2019-03-29 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49261","activity_notes":"Following the gas safety inspection, an additional access hatch is required to the boiler cupboard ceiling ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2019 12:42 (jan)<\/b>Email to client for access on Fri, 29th March<\/p>

04\/04\/2019 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39883","activity_ticket_id":"41010","ticket_reference":"HDT42091","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"List of works","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/19","activity_end":"2019-03-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49262","activity_notes":"To remove a table and 4 x chairs.To relocate a plug socket.","activity_timesheet":"1","ticket_notes_combined":"

27\/03\/2019 13:45 (sandra)<\/b>returning to make good the flooring <\/p>

29\/03\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39884","activity_ticket_id":"41010","ticket_reference":"HDT42091","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"List of works","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49263","activity_notes":"To remove a table and 4 x chairs.To relocate a plug socket.","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2019 13:45 (sandra)<\/b>returning to make good the flooring <\/p>

29\/03\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39885","activity_ticket_id":"41000","ticket_reference":"HDT42081","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12780 - 7 Mercer Street - Relax Banners","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/19","activity_end":"2019-03-25 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49264","activity_notes":"Framework ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2019 13:11 (jan)<\/b>Booked for Monday am, 25th March<\/p>

25\/03\/2019 16:00 (jane )<\/b>(Ticket Closed)<\/p>

26\/03\/2019 10:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2019 10:22 (sandra)<\/b>6 hours three men to be invoiced as day work and then the quote to be invoiced to put the banners up. <\/p>

26\/03\/2019 12:15 (jan)<\/b>Scheduled for Thurs, 28th March<\/p>

28\/03\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>

02\/04\/2019 11:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/04\/2019 11:01 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:38 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39886","activity_ticket_id":"41000","ticket_reference":"HDT42081","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12780 - 7 Mercer Street - Relax Banners","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49265","activity_notes":"Framework ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2019 13:11 (jan)<\/b>Booked for Monday am, 25th March<\/p>

25\/03\/2019 16:00 (jane )<\/b>(Ticket Closed)<\/p>

26\/03\/2019 10:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2019 10:22 (sandra)<\/b>6 hours three men to be invoiced as day work and then the quote to be invoiced to put the banners up. <\/p>

26\/03\/2019 12:15 (jan)<\/b>Scheduled for Thurs, 28th March<\/p>

28\/03\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>

02\/04\/2019 11:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/04\/2019 11:01 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:38 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39887","activity_ticket_id":"41011","ticket_reference":"HDT42092","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water","ticket_address_1":"3rd Floor Flat, 39 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/19","activity_end":"2019-03-25 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49266","activity_notes":"Please raise a work order for Reddan to attend site.Reddan, please get access from the buffet restaurant. Tenant works there.","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2019 08:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39888","activity_ticket_id":"41000","ticket_reference":"HDT42081","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12780 - 7 Mercer Street - Relax Banners","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/19","activity_end":"2019-03-25 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49267","activity_notes":"Framework - works to be invoiced ","activity_timesheet":"1","ticket_notes_combined":"

22\/03\/2019 13:11 (jan)<\/b>Booked for Monday am, 25th March<\/p>

25\/03\/2019 16:00 (jane )<\/b>(Ticket Closed)<\/p>

26\/03\/2019 10:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2019 10:22 (sandra)<\/b>6 hours three men to be invoiced as day work and then the quote to be invoiced to put the banners up. <\/p>

26\/03\/2019 12:15 (jan)<\/b>Scheduled for Thurs, 28th March<\/p>

28\/03\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>

02\/04\/2019 11:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/04\/2019 11:01 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:38 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39890","activity_ticket_id":"41012","ticket_reference":"HDT42093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12788 - Leicester House Hotel","ticket_address_1":"Leicester House Hotel","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/19","activity_end":"2019-03-27 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49269","activity_notes":"Water system works ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 15:36 (jan)<\/b>Booked for Wed and Thurs, 27th\/28th March<\/p>

28\/03\/2019 16:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39893","activity_ticket_id":"41013","ticket_reference":"HDT42094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind slats","ticket_address_1":"Apt 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/19","activity_end":"2019-03-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49272","activity_notes":"We have an issue with the wooden blind slats in the above apartment. Pic 1 shows how they should be & pics 2 & 3 show them as they are!Can you arrange repair please?","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 15:39 (jan)<\/b>Email for access Thurs am, 28th March<\/p>

27\/03\/2019 16:22 (jan)<\/b>Further email for access Thurs or Fri, 28th\/29th March<\/p>

27\/03\/2019 16:40 (jan)<\/b>Scheduled for Thursday, 28th March before 1pm. With keys<\/p>

28\/03\/2019 13:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39894","activity_ticket_id":"41015","ticket_reference":"HDT42096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting issue","ticket_address_1":"Flat 3, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/19","activity_end":"2019-03-25 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49273","activity_notes":"Please raise a work order for Reddan to resolve lighting issue below.The light on the 3rd floor outside my flat is gone now for the last week can it be replaced as it is totally dark if i return at night. ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2019 08:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39895","activity_ticket_id":"41014","ticket_reference":"HDT42095","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"111 Harley St, 1st Floor Doctors Surgery","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/19","activity_end":"2019-03-25 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49274","activity_notes":"Pipe by the window on the first floor is leaking (doctors surgery)","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 10:04 (sandra)<\/b>attending this afternoon pm <\/p>

27\/03\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39896","activity_ticket_id":"41012","ticket_reference":"HDT42093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12788 - Leicester House Hotel","ticket_address_1":"Leicester House Hotel","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/03\/19","activity_end":"2019-03-28 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49275","activity_notes":"Water system works ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 15:36 (jan)<\/b>Booked for Wed and Thurs, 27th\/28th March<\/p>

28\/03\/2019 16:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39897","activity_ticket_id":"41017","ticket_reference":"HDT42098","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 29TH MARCH","ticket_address_1":"Flat 9, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/19","activity_end":"2019-03-29 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49276","activity_notes":"Gas Safety Test","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2019 14:41 (jan)<\/b>Rescheduled for Fri, 29th March with keys<\/p>

04\/04\/2019 09:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39898","activity_ticket_id":"41018","ticket_reference":"HDT42099","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12733 - 7a Langley Street - Shower Rooms","ticket_address_1":"7a Langley Street - Shower Rooms","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/19","activity_end":"2019-06-14 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49277","activity_notes":"To supply and install new wall mounted hair-dryers to basement, first and second floor shower rooms in locations agreed on site with all power circuits to be isolated outside of the Shower Rooms, commission o completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2019 09:09 (sandra)<\/b>delivery expected for hair dryer 24th<\/p>

10\/05\/2019 13:04 (sandra)<\/b>Booked for Tuesday 14th May<\/p>

17\/05\/2019 10:08 (sandra)<\/b>Install hair dryer in basement<\/p>

31\/05\/2019 10:42 (sandra)<\/b>client to inform us to go ahead once fitted hand dryer has been trialed <\/p>

17\/06\/2019 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39899","activity_ticket_id":"41019","ticket_reference":"HDT42100","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water","ticket_address_1":"Flat 6A, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49278","activity_notes":"Unfortunately the heating is not working, the heater shows the message "SAFETY SWITCH OFF - Low Water Temperature". This results not only in no heating but also in no hot water. We had this happening over the weekend but this morning all was back to normal until just now when the heating was suppose to turn on.Please send somebody asap but liaise with my husband Anthony as I am travelling.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 09:51 (jan)<\/b>Awaiting access for this morning<\/p>

26\/03\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39900","activity_ticket_id":"41014","ticket_reference":"HDT42095","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"111 Harley St, 1st Floor Doctors Surgery","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/03\/19","activity_end":"2019-03-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49279","activity_notes":"Pipe by the window on the first floor is leaking (doctors surgery)","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 10:04 (sandra)<\/b>attending this afternoon pm <\/p>

27\/03\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39901","activity_ticket_id":"41020","ticket_reference":"HDT42101","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light box","ticket_address_1":"Relax, 7 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"26\/03\/19","activity_end":"2019-03-26 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49280","activity_notes":"We have been asked to move the new Light box for RelaxPlease can you send someone that is able to do this , I can show them the new location ( will need to be an electrician ) ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:29 (sandra)<\/b>liaising with client <\/p>

02\/04\/2019 08:09 (jane)<\/b>Attending on Wednesday 3rd April <\/p>

05\/04\/2019 11:37 (jane )<\/b>(Ticket Closed)<\/p>

05\/04\/2019 14:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2019 14:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39902","activity_ticket_id":"41000","ticket_reference":"HDT42081","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12780 - 7 Mercer Street - Relax Banners","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/19","activity_end":"2019-03-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49281","activity_notes":"Framework - works to be invoiced as daywork ","activity_timesheet":"1","ticket_notes_combined":"

22\/03\/2019 13:11 (jan)<\/b>Booked for Monday am, 25th March<\/p>

25\/03\/2019 16:00 (jane )<\/b>(Ticket Closed)<\/p>

26\/03\/2019 10:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2019 10:22 (sandra)<\/b>6 hours three men to be invoiced as day work and then the quote to be invoiced to put the banners up. <\/p>

26\/03\/2019 12:15 (jan)<\/b>Scheduled for Thurs, 28th March<\/p>

28\/03\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>

02\/04\/2019 11:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/04\/2019 11:01 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:38 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39903","activity_ticket_id":"41022","ticket_reference":"HDT42103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/03\/19","activity_end":"2019-03-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49282","activity_notes":"I just wanted to flag a few things wrong with the house and see whether somebody could come by and fix them:1. One of the shelves is wobbly and needs to be fixed2. A few of the lamps are burnt out3. The toilet paper handles have fallen from the walls.Please let me know when would be the earliest you could get someone to come and fix it.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 10:45 (jan)<\/b>Email for access today at 1pm<\/p>

26\/03\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39904","activity_ticket_id":"40984","ticket_reference":"HDT42065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/03\/19","activity_end":"2019-03-27 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49283","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.A coat of paint required through out. New tenant due to move in 3rd April.Reddan, can you arrange for appliance engineer to check on washing machine. It's not drying properly. Please proceed with minor repairs. Please quote if replacement required.Phone entry system not working.","activity_timesheet":"1","ticket_notes_combined":"

25\/03\/2019 13:37 (sandra)<\/b>Replacement video monitor fitted <\/p>

25\/03\/2019 15:53 (jane)<\/b>No decoration works were instructed <\/p>

01\/04\/2019 09:36 (sandra)<\/b>The condenser unit and fan of the dryer were clogged up with fluff and the air wasn't circulating properly. <\/p>

08\/04\/2019 09:07 (jan)<\/b>Email to client for access for R & B on Friday, 12th April<\/p>

09\/04\/2019 14:22 (jan)<\/b>Sash window cancelled by client<\/p>

09\/04\/2019 14:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39905","activity_ticket_id":"41021","ticket_reference":"HDT42102","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock","ticket_address_1":"62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/03\/19","activity_end":"2019-03-26 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49284","activity_notes":"Please attend site today to investigate lock on main front door - Mrs Wong, contact no 020 7437 6178 phoned in to report a faulty lock on the front door, stating it does not lock and open properly, and may be unsafe due to unpredictable access. Please collect keys from the side officePlease advise ETA and notify once complete","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 15:42 (sandra)<\/b>lock ordered<\/p>

29\/03\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39906","activity_ticket_id":"41024","ticket_reference":"HDT42105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/19","activity_end":"2019-05-13 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49285","activity_notes":"Please raise a work order for Reddan to Carry out Inter-Tenancy Checks on the 13 May, Please complete all work by the 16th May of as that is when the clean is booked for.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:31 (sandra)<\/b>booked 13th May<\/p>

25\/04\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 09:56 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 10:06 (sandra)<\/b>JM has just reinstated these works but we have not got a moving in date yet<\/p>

17\/05\/2019 10:41 (jan)<\/b>Scheduled for Monday, 20th May<\/p>

21\/05\/2019 11:14 (sandra)<\/b>list sent and awaiting authorisation <\/p>

23\/05\/2019 12:59 (sandra)<\/b>re-emailed list of checks for authorization <\/p>

23\/05\/2019 15:57 (jane)<\/b>Towel rail element in stock <\/p>

24\/05\/2019 08:35 (sandra)<\/b>DAVID HAS COMPLETED Bathroom 4) Door unable to close. Therefore, cannot check the lock.Bedroom 2) Middle bar in wardrobe is not level. . 5) Wardrobe doors catching Front door 1) Bottom lock needs adjusting. Difficult to lock <\/p>

24\/05\/2019 15:57 (sandra)<\/b>Travis not completed NTR <\/p>

31\/05\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39907","activity_ticket_id":"41025","ticket_reference":"HDT42106","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12790 - Horse and Dolphin Yard","ticket_address_1":"Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/03\/19","activity_end":"2019-03-27 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49286","activity_notes":"Replacement intercom cover 1) To supply and install new replacement intercom cover","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:39 (sandra)<\/b>ordered parts <\/p>

15\/04\/2019 10:41 (sandra)<\/b>Booked for Thursday at 8.30 <\/p>

17\/04\/2019 13:52 (sandra)<\/b>New fittings required <\/p>

18\/04\/2019 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39908","activity_ticket_id":"41025","ticket_reference":"HDT42106","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12790 - Horse and Dolphin Yard","ticket_address_1":"Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/04\/19","activity_end":"2019-04-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49287","activity_notes":"Replacement intercom cover 1) To supply and install new replacement intercom cover2) To supply and install small profile safety barrier over intercom panel to prevent further damage","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:39 (sandra)<\/b>ordered parts <\/p>

15\/04\/2019 10:41 (sandra)<\/b>Booked for Thursday at 8.30 <\/p>

17\/04\/2019 13:52 (sandra)<\/b>New fittings required <\/p>

18\/04\/2019 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39909","activity_ticket_id":"41000","ticket_reference":"HDT42081","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12780 - 7 Mercer Street - Relax Banners","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/03\/19","activity_end":"2019-03-28 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49288","activity_notes":"Framework - works to be invoiced as daywork ","activity_timesheet":"1","ticket_notes_combined":"

22\/03\/2019 13:11 (jan)<\/b>Booked for Monday am, 25th March<\/p>

25\/03\/2019 16:00 (jane )<\/b>(Ticket Closed)<\/p>

26\/03\/2019 10:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2019 10:22 (sandra)<\/b>6 hours three men to be invoiced as day work and then the quote to be invoiced to put the banners up. <\/p>

26\/03\/2019 12:15 (jan)<\/b>Scheduled for Thurs, 28th March<\/p>

28\/03\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>

02\/04\/2019 11:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/04\/2019 11:01 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:38 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39910","activity_ticket_id":"41026","ticket_reference":"HDT42107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 2ND APRIL","ticket_address_1":"Flat 1, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/04\/19","activity_end":"2019-04-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49289","activity_notes":"Please raise a work order for Reddan to carry out the below works and confirm attendance.- Circular element in oven has died. Would LOVE a replacement element rather than a replacement entire oven like last time this happened (Think of the environment!)- Sash window wasnt fixed properly - needs more weights so that it stays open rather than sliding shut- Recently fitted lock on our front door has issues, key is hard to turn and often doesnt shut without slamming it - likely needs completely replacing ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 14:31 (jan)<\/b>Email for access Friday am, 29th March<\/p>

26\/03\/2019 15:07 (jan)<\/b>Window and lock booked for Tues, 2nd April at 9am. Access via tenant<\/p>

04\/04\/2019 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39911","activity_ticket_id":"41026","ticket_reference":"HDT42107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 2ND APRIL","ticket_address_1":"Flat 1, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49290","activity_notes":"Please raise a work order for Reddan to carry out the below works and confirm attendance.- Circular element in oven has died. Would LOVE a replacement element rather than a replacement entire oven like last time this happened (Think of the environment!)- Sash window wasnt fixed properly - needs more weights so that it stays open rather than sliding shut- Recently fitted lock on our front door has issues, key is hard to turn and often doesnt shut without slamming it - likely needs completely replacing ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 14:31 (jan)<\/b>Email for access Friday am, 29th March<\/p>

26\/03\/2019 15:07 (jan)<\/b>Window and lock booked for Tues, 2nd April at 9am. Access via tenant<\/p>

04\/04\/2019 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39912","activity_ticket_id":"40883","ticket_reference":"HDT41964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12737 - Flat 2, Cooper House ","ticket_address_1":"Flat 2, Cooper House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/19","activity_end":"2019-03-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49291","activity_notes":"To disconnect and remove existing integrated fridge and dispose of correctly.To supply and install new Monteplier integrated under counter fridge, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 11:33 (sandra)<\/b>on order cooker centre <\/p>

18\/03\/2019 13:57 (jane)<\/b>Fridge on order, should be in stock middle part of this week <\/p>

26\/03\/2019 13:46 (sandra)<\/b>JH chasing cooker centre <\/p>

26\/03\/2019 16:04 (sandra)<\/b>booked for thursday collect from cooker centre <\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39913","activity_ticket_id":"41027","ticket_reference":"HDT42108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Transfer sofa to 21A Wardour St","ticket_address_1":"Flat 4, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/03\/19","activity_end":"2019-03-26 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49292","activity_notes":"Please raise a work order for Reddan to transfer a sofa from Flat 4 - 66 Shaftesbury to site office.Please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39914","activity_ticket_id":"41028","ticket_reference":"HDT42109","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12795 - Flat 3, 38 St Martins Lane ","ticket_address_1":"Flat 3.3, 38 st Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/19","activity_end":"2019-04-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49293","activity_notes":"To disconnect and remove existing and supply and install 2No new LED downlighters, commission on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 15:33 (jan)<\/b>Email for access on Thurs, 28th March between 11am and 2pm<\/p>

26\/03\/2019 15:48 (jan)<\/b>Booked for Thursday, 28th March between 11am and 2pm<\/p>

01\/04\/2019 09:47 (jan)<\/b>Email to tenant for access on Wed am, 3rd April<\/p>

01\/04\/2019 09:58 (jan)<\/b>Booked for Wed, 3rd April. Tenant will be home for access until 11am<\/p>

03\/04\/2019 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39915","activity_ticket_id":"41029","ticket_reference":"HDT42110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12797 - 36 Gerrard Street - 2nd Floor Office","ticket_address_1":"36 Gerrard Street - 2nd Floor Office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/03\/19","activity_end":"2019-03-26 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49294","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

29\/03\/2019 15:36 (sandra)<\/b>to be booked in <\/p>

04\/04\/2019 13:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39916","activity_ticket_id":"41014","ticket_reference":"HDT42095","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"111 Harley St, 1st Floor Doctors Surgery","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/03\/19","activity_end":"2019-03-27 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49295","activity_notes":"Pipe by the window on the first floor is leaking (doctors surgery)","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 10:04 (sandra)<\/b>attending this afternoon pm <\/p>

27\/03\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39917","activity_ticket_id":"41030","ticket_reference":"HDT42111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen tap leaking ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/03\/19","activity_end":"2019-03-29 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49296","activity_notes":"Kitchen tap leaking ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2019 14:35 (sandra)<\/b>Replacement taps to be collected today and can be fitted tomorrow if access can be given<\/p>

27\/03\/2019 14:50 (jane)<\/b>Engineer collecting tap late afternoon today <\/p>

29\/03\/2019 14:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39918","activity_ticket_id":"41031","ticket_reference":"HDT42112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle to be reinstated","ticket_address_1":"21a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/03\/19","activity_end":"2019-03-27 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49297","activity_notes":"door handle to be reinstated","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2019 11:53 (sandra)<\/b>Handle reinstated temporarily whilst timber spacers are made off site with a view to returning tomorrow to permanently fit in place.<\/p>

27\/03\/2019 16:08 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39919","activity_ticket_id":"41032","ticket_reference":"HDT42113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12789 - Flat 1, 28a Lisle Street ","ticket_address_1":"Flat 1, 28a Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/19","activity_end":"2019-04-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49298","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2019 10:35 (jan)<\/b>Email for access on Fri, 5th April at 9.30am<\/p>

28\/03\/2019 10:49 (jan)<\/b>Booked for Fri, 5th April from 9.30am<\/p>

03\/04\/2019 14:23 (jan)<\/b>Rescheduled for Thurs, 4th April at 9.30am<\/p>

04\/04\/2019 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39920","activity_ticket_id":"41033","ticket_reference":"HDT42114","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/03\/19","activity_end":"2019-03-27 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49299","activity_notes":"Following this leak can you confirm when this will be booked in for redecorating the area affected.Lucinda Gledhill 28\/03\/2019 09:21 (sandra)<\/b>Booked for Monday at 8 am <\/p>

03\/04\/2019 13:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39921","activity_ticket_id":"41034","ticket_reference":"HDT42115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke and Co2 tests","ticket_address_1":"Flat 1, ","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/03\/19","activity_end":"2019-03-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49300","activity_notes":"Please raise a work order for Reddan to carry out smoke and Co2 tests tomorrow Morning.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2019 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39922","activity_ticket_id":"41036","ticket_reference":"HDT42117","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Banner","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/19","activity_end":"2019-03-28 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49301","activity_notes":"I have a banner arriving tomorrow which will look like the attached picture. It will need platforms to Fix into the place. The banner will have eyelets all around to assist with fixing. Any batons need to be fixed very well to the soffit to avoid a wind effect pulling it off the wall however .Please can you let me know asap when this can be done . The Relx banners also need to go back up so it can be done on the same day .","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 15:28 (sandra)<\/b>waiting on banner to be delivered <\/p>

02\/04\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:32 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39923","activity_ticket_id":"41036","ticket_reference":"HDT42117","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Banner","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/03\/19","activity_end":"2019-03-28 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49302","activity_notes":"I have a banner arriving tomorrow which will look like the attached picture. It will need platforms to Fix into the place. The banner will have eyelets all around to assist with fixing. Any batons need to be fixed very well to the soffit to avoid a wind effect pulling it off the wall however .Please can you let me know asap when this can be done . The Relx banners also need to go back up so it can be done on the same day .","activity_timesheet":"1","ticket_notes_combined":"

28\/03\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 15:28 (sandra)<\/b>waiting on banner to be delivered <\/p>

02\/04\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:32 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39924","activity_ticket_id":"41037","ticket_reference":"HDT42118","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Glass","ticket_address_1":"111 Harley St (corridor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"27\/03\/19","activity_end":"2019-03-27 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49303","activity_notes":"Do you have a glazier that you could get a piece of glass to replace the existing which has cracked and chipped at one end please ?","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2019 13:59 (sandra)<\/b>booked for Thursday 28th for site survey <\/p>

28\/03\/2019 09:10 (sandra)<\/b>Supply and install 1no 1493 x 665mm 6mm Toughened glass with 2no cut out corners, one side cut down to 540mm and front cut down to 1240mm. Polished all round. Lead time - 7-10 working day Total 396.84 +VAT Please advise if you wish to proceed. Please note the crack has also been taped up prevent anyone from cutting themselves. <\/p>

28\/03\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39925","activity_ticket_id":"41038","ticket_reference":"HDT42119","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds","ticket_address_1":"Flat A, 27 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/19","activity_end":"2019-03-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49304","activity_notes":"Can we please raise a job for Reddan to attend to the below?I think that the only work they were expecting is new blinds to be installed (in any rooms that dont already have blinds installed) If any missing in the bedroom - could they please be black out blinds that are installed?Access to be arranged with fanny.tabermann@gmail.com","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2019 14:32 (jan)<\/b>Email for access Friday am, 29th March<\/p>

27\/03\/2019 14:57 (jan)<\/b>Booked for Friday am, 29th March with keys<\/p>

29\/03\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39926","activity_ticket_id":"41039","ticket_reference":"HDT42120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sink issues ","ticket_address_1":"Flat 3.2","ticket_address_2":"28a Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/03\/19","activity_end":"2019-03-29 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49305","activity_notes":"Tenant reported:Issues with the sink in the bathroom.Reddan, please investigate.Let me know attendance and I shall request access.","activity_timesheet":"1","ticket_notes_combined":"

28\/03\/2019 15:05 (jan)<\/b>Booked for Friday am, 29th March with keys<\/p>

29\/03\/2019 13:29 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 14:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 14:00 (sandra)<\/b>Ordered new taps from screwfix <\/p>

01\/04\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39927","activity_ticket_id":"41027","ticket_reference":"HDT42108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Transfer sofa to 21A Wardour St","ticket_address_1":"Flat 4, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/19","activity_end":"2019-03-28 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49306","activity_notes":"Please raise a work order for Reddan to transfer a sofa from Flat 4 - 66 Shaftesbury to site office.Please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39928","activity_ticket_id":"41040","ticket_reference":"HDT42121","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12698 - The Ink Factory, 49 Neal Street, London, WC2","ticket_address_1":"The Ink Factory","ticket_address_2":"49 Neal Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/04\/19","activity_end":"2019-04-19 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49307","activity_notes":"To carry out preparation works to all windows externally and internally, apply undercoat and 2No top coats on completion ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 13:04 (jane)<\/b>Programmed in for the Easter Weekend <\/p>

23\/04\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39929","activity_ticket_id":"41026","ticket_reference":"HDT42107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 2ND APRIL","ticket_address_1":"Flat 1, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/04\/19","activity_end":"2019-04-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49308","activity_notes":"Please raise a work order for Reddan to carry out the below works and confirm attendance.- Circular element in oven has died. Would LOVE a replacement element rather than a replacement entire oven like last time this happened (Think of the environment!)- Sash window wasnt fixed properly - needs more weights so that it stays open rather than sliding shut- Recently fitted lock on our front door has issues, key is hard to turn and often doesnt shut without slamming it - likely needs completely replacing ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2019 14:31 (jan)<\/b>Email for access Friday am, 29th March<\/p>

26\/03\/2019 15:07 (jan)<\/b>Window and lock booked for Tues, 2nd April at 9am. Access via tenant<\/p>

04\/04\/2019 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39930","activity_ticket_id":"40904","ticket_reference":"HDT41985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 4, Quantic House, College Parade","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/04\/19","activity_end":"2019-04-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49309","activity_notes":"The tenant in Flat 4 has complained that there is a leak which is coming through their ceiling and has caused water damage. Can this please be looked at as a matter of urgency? Can you please advise when someone can attend? You can contact tenant directly on details below.Bertrand07773 053189 (Personal)07741 743982 (Work)Flat 7: karadelis@gmail.comFlat 8: Fr Savvas Vasileiadis ","activity_timesheet":"1","ticket_notes_combined":"

14\/03\/2019 10:08 (jan)<\/b>Booked for Friday, 15th March between 11am and 12pm. Access via tenant<\/p>

15\/03\/2019 11:26 (jan)<\/b>MK attended and advised:I've just looked at the above job, where the problem is the bathroom ceiling, which has a lot of water stainage. Flat 8 directly above, has a bathroom in the same area, but because the different layout, lift shaft and adjacent flat, ( flat 7 ) and no access panels, it's difficult to pinpoint the cause. I think the best way to go would be to open up the ceiling in flat 4, ( which is already damaged ) and then try to pinpoint the leak\/cause.<\/p>

15\/03\/2019 11:27 (jan)<\/b>Email to client for further instructions<\/p>

15\/03\/2019 15:44 (jane )<\/b>(Ticket Closed)<\/p>

18\/03\/2019 15:58 (jan)<\/b>(Ticket Re-Opened)<\/p>

18\/03\/2019 16:13 (jan)<\/b>Left a voicemail for access Thurs, 21st March<\/p>

21\/03\/2019 12:08 (jan)<\/b>Access hole made.Email for access on Tues am, 26th March to Flats 4, 7 and 8 to carry out water testing<\/p>

21\/03\/2019 13:12 (jane)<\/b>Cut out access in ceiling. Possibly leaking from stack. Unable to tell whether it's the stack itself or running down from above. Require access to flats 7 and 8.<\/p>

21\/03\/2019 14:24 (jan)<\/b>Email to tenants at Flat 7 and 8 for access Tues, 26th March between 8 and 10am<\/p>

21\/03\/2019 14:25 (jan)<\/b>Phone the tenant at Flat 4 once access has been arranged to Flats 7 and 8 <\/p>

25\/03\/2019 09:36 (jan)<\/b>Access to Flat 7 confirmed on Tues, 26th March between 8 and 10am. Chased access to Flat 8<\/p>

26\/03\/2019 09:02 (jan)<\/b>Email to tenants at Flat 7 and 8 to reschedule for Thurs, 28th March between 8 and 10am<\/p>

26\/03\/2019 09:13 (jan)<\/b>Tenant at Flat 8 not available this Thursday, he has requested Tues, April 2nd. Email to tenant at Flat 7 to reschedule for 2nd between 8 and 10am.<\/p>

26\/03\/2019 10:03 (jan)<\/b>Booked for Tues, 2nd April between 8 and 10am<\/p>

29\/03\/2019 12:13 (jan)<\/b>Left a voicemail message for Bertrand to request access to his flat on Tues, 2nd April between 8 and 10am if it is necessary<\/p>

02\/04\/2019 14:04 (sandra)<\/b>investigations show that it is probably coming from Flat 8 and needs further investigations and 2 men for the day<\/p>

04\/04\/2019 10:15 (jan)<\/b>Email to tenant for access next week<\/p>

05\/04\/2019 09:32 (jan)<\/b>Booked for Tuesday, 9th April between 8 and 8.30am. Tenant to provide access<\/p>

09\/04\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39931","activity_ticket_id":"41041","ticket_reference":"HDT42122","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12791 - 3rd Floor Flat, 39 Wardour Street ","ticket_address_1":"3rd Floor Flat, 39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/19","activity_end":"2019-04-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49310","activity_notes":"Attended to this job yesterday and found both elements to an unvented cylinder not working. The lower element requires changing, however managed to get the upper element working by changing the thermostat, which will give them limited hot water.The megaflow cylinder will need to be drained for the lower element to be replaced","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2019 10:39 (jan)<\/b>Booked for Wed pm, 3rd April. Access from the buffet restaurant. Tenant works there.<\/p>

04\/04\/2019 11:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39932","activity_ticket_id":"41023","ticket_reference":"HDT42104","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"Telephone port","ticket_address_1":"Numerix Software, 41 Eastcheap, 2nd Floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/19","activity_end":"2019-03-28 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49311","activity_notes":"I would like to call in a job regarding fixing a telephone port\/socket in one of our offices.The socket seems to be faulty and does not respond to a cable change.Would you be able to assist at all? ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2019 15:02 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39933","activity_ticket_id":"40883","ticket_reference":"HDT41964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12737 - Flat 2, Cooper House ","ticket_address_1":"Flat 2, Cooper House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/03\/19","activity_end":"2019-03-28 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49312","activity_notes":"To disconnect and remove existing integrated fridge and dispose of correctly.To supply and install new Monteplier integrated under counter fridge, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2019 11:33 (sandra)<\/b>on order cooker centre <\/p>

18\/03\/2019 13:57 (jane)<\/b>Fridge on order, should be in stock middle part of this week <\/p>

26\/03\/2019 13:46 (sandra)<\/b>JH chasing cooker centre <\/p>

26\/03\/2019 16:04 (sandra)<\/b>booked for thursday collect from cooker centre <\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39935","activity_ticket_id":"41043","ticket_reference":"HDT42124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49314","activity_notes":"Please attend site to address the following: Replace TRV for radiator on 1st floor outside of toilet Replace 2 missing floor tiles on stairs","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2019 16:22 (sandra)<\/b>valve to be collected <\/p>

29\/03\/2019 09:52 (sandra)<\/b>valve replaced and another one repaired. <\/p>

29\/03\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39936","activity_ticket_id":"41043","ticket_reference":"HDT42124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"19 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/19","activity_end":"2019-03-28 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49315","activity_notes":"Please attend site to address the following: Replace TRV for radiator on 1st floor outside of toilet Replace 2 missing floor tiles on stairs","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2019 16:22 (sandra)<\/b>valve to be collected <\/p>

29\/03\/2019 09:52 (sandra)<\/b>valve replaced and another one repaired. <\/p>

29\/03\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39938","activity_ticket_id":"41045","ticket_reference":"HDT42126","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Toilet blocked","ticket_address_1":"PZ Cussons Beauty","ticket_address_2":"14 Upper St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/19","activity_end":"2019-03-29 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49317","activity_notes":"Just to confirm our telephone call a moment agoWe have a problem on 3rd floor. Disabled toilet not flushing.If you can get a plumber out today that would be great otherwise tomorrow morning would be fine.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39939","activity_ticket_id":"41044","ticket_reference":"HDT42125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.1, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/19","activity_end":"2019-04-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49318","activity_notes":"Please raise the following job for the above property:- few tiles on floor are loose - the handle in the shower (one\/off) is loose - check the extract works as it should i.e shuts off after 15 minutes","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2019 15:02 (jan)<\/b>Email to tenant for access Monday am, 1st April<\/p>

28\/03\/2019 15:20 (jan)<\/b>Booked for Monday, 1st April after 10am with keys<\/p>

01\/04\/2019 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39940","activity_ticket_id":"41036","ticket_reference":"HDT42117","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Banner","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/04\/19","activity_end":"2019-04-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49319","activity_notes":"I have a banner arriving tomorrow which will look like the attached picture. It will need platforms to Fix into the place. The banner will have eyelets all around to assist with fixing. Any batons need to be fixed very well to the soffit to avoid a wind effect pulling it off the wall however .Please can you let me know asap when this can be done . The Relx banners also need to go back up so it can be done on the same day .","activity_timesheet":"1","ticket_notes_combined":"

28\/03\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 15:28 (sandra)<\/b>waiting on banner to be delivered <\/p>

02\/04\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:32 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39941","activity_ticket_id":"41036","ticket_reference":"HDT42117","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Banner","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/19","activity_end":"2019-04-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49320","activity_notes":"I have a banner arriving tomorrow which will look like the attached picture. It will need platforms to Fix into the place. The banner will have eyelets all around to assist with fixing. Any batons need to be fixed very well to the soffit to avoid a wind effect pulling it off the wall however .Please can you let me know asap when this can be done . The Relx banners also need to go back up so it can be done on the same day .","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 15:28 (sandra)<\/b>waiting on banner to be delivered <\/p>

02\/04\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:32 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39942","activity_ticket_id":"40983","ticket_reference":"HDT42064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/19","activity_end":"2019-03-28 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49321","activity_notes":"Please raise a work order for Reddan to carry out ITC today, clean being carried out this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 14:34 (jane)<\/b>Gas 00416Electric 01877<\/p>

21\/03\/2019 15:35 (jane)<\/b>Please note, the rotten carpet has already been removed by the cleaners<\/p>

21\/03\/2019 15:42 (jan)<\/b>Emailed for access Monday am, 25th March<\/p>

21\/03\/2019 15:49 (jan)<\/b>Requested access for Thurs, 28th March<\/p>

22\/03\/2019 09:05 (jane)<\/b>Alarms tested and working ok1 x heat\/smoke alarm in kitchen Replace March 20281 x Carbon monoxide alarm in kitchen Replace April 20281 x Smoke alarm in lounge Replace March 20281 x Smoke alarm in hallwayReplace March 20281 x Smoke alarm in bedroom Replace March 2028<\/p>

26\/03\/2019 10:55 (sandra)<\/b>awaiting for a commencement date from AM to start the list of works. We have suggested 28th <\/p>

26\/03\/2019 11:24 (jan)<\/b>Booked for Thurs, 28th March with keys<\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 09:42 (sandra)<\/b>electric radiator valve needs replacing <\/p>

01\/04\/2019 12:46 (jan)<\/b>Email for access today or tomorrow<\/p>

01\/04\/2019 14:08 (jan)<\/b>Email for access for Alan on Tues, 2nd April<\/p>

01\/04\/2019 15:57 (sandra)<\/b>new stat ordered <\/p>

03\/04\/2019 15:04 (jan)<\/b>Email to tenant for access on Thurs, 4th April to fit the new towel rail element<\/p>

03\/04\/2019 16:58 (jan)<\/b>Booked for Thurs, 4th April after 9am with keys<\/p>

04\/04\/2019 09:07 (jane )<\/b>(Ticket Closed)<\/p>

04\/04\/2019 16:05 (jan)<\/b>Email to tenant to advise that we will attend with keys on Fri, 5th April with a replacement element<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39943","activity_ticket_id":"41046","ticket_reference":"HDT42127","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12792 - Block 8 - 17 Slingsby Place","ticket_address_1":"Block 8 - 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"29\/03\/19","activity_end":"2019-03-29 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49322","activity_notes":"Electrical remedial works Please find below our costs for the remedial works at Block 8 17 Slingsbury Place (3no C3 observations asdetailed below):DBLL2 - Circuit 1 - Staircase socket - recommend the MCB is upgraded to a RCBO.DBEL1 - Circuit 7 - Tube Lights - Max ZS too high - replace MCB type C for type BDBEL1 - Circuit 8 - Tube Lights - Max ZS too high - replace MCB type C for type B","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 10:31 (jan)<\/b>Booked for Wednesday, 3rd April<\/p>

05\/04\/2019 13:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39944","activity_ticket_id":"41047","ticket_reference":"HDT42128","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"remedial works ","ticket_address_1":"Flat 16\/17","ticket_address_2":"Mercer Street (Crazy Bear)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"08\/04\/19","activity_end":"2019-04-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49323","activity_notes":"remedial works following NICEic ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 10:41 (jan)<\/b>Booked for Monday, 8th April at 1pm<\/p>

08\/04\/2019 14:31 (jan)<\/b>Email to reschedule for Thurs, 11th April<\/p>

08\/04\/2019 16:08 (jan)<\/b>Email to DBCS to ascertain how long the works will take and the specific location<\/p>

09\/04\/2019 15:52 (jan)<\/b>Email to tenant for convenient dates\/times to book in<\/p>

16\/04\/2019 16:32 (jan)<\/b>Chaser email sent<\/p>

29\/04\/2019 16:38 (jan)<\/b>Email to John for convenient dates<\/p>

30\/04\/2019 09:20 (jan)<\/b>Proposed for late morning Tuesday, 7th May<\/p>

07\/05\/2019 15:32 (jan)<\/b>Tenant has requested that we reschedule for Tuesday, 14th May at midday. Daren to confirm<\/p>

07\/05\/2019 15:53 (jan)<\/b>Rescheduled for Tuesday, 14th May at 12pm<\/p>

10\/05\/2019 10:03 (jan)<\/b>Email to Daren to reschedule for Thurs, 16th May at 11am (as requested by the tenant)<\/p>

14\/05\/2019 09:22 (jan)<\/b>Booked for Thursday, 16th May at 11am<\/p>

20\/05\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39945","activity_ticket_id":"41048","ticket_reference":"HDT42129","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12802 - Flat 7, 27 Slingsby Place ","ticket_address_1":"Flat 7, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/04\/19","activity_end":"2019-04-02 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49324","activity_notes":"Water damage repairs to ceiling ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 15:08 (jan)<\/b>Email to client for access Tues, 2nd April<\/p>

01\/04\/2019 15:28 (jan)<\/b>Email to tenant for access Tues, 2nd April<\/p>

02\/04\/2019 09:18 (jan)<\/b>Booked for 2nd April with keys<\/p>

03\/04\/2019 13:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39946","activity_ticket_id":"41049","ticket_reference":"HDT42130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 7, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"29\/03\/19","activity_end":"2019-03-29 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49325","activity_notes":"I am emailing to let you know that my washing machine is broken. Would it be okay to send someone to come fix it?Eloise Bond, 29\/03\/2019 15:32 (sandra)<\/b>booked for Monday 1st <\/p>

08\/04\/2019 08:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39947","activity_ticket_id":"41050","ticket_reference":"HDT42131","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Clearing boxes","ticket_address_1":"Thomas Neal Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/19","activity_end":"2019-03-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49326","activity_notes":"To clear boxes at 1pm for 1 hour","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39948","activity_ticket_id":"41050","ticket_reference":"HDT42131","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Clearing boxes","ticket_address_1":"Thomas Neal Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/19","activity_end":"2019-03-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49327","activity_notes":"To clear boxes at 1pm for 1 hour","activity_timesheet":"1","ticket_notes_combined":"

29\/03\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39949","activity_ticket_id":"40984","ticket_reference":"HDT42065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"29\/03\/19","activity_end":"2019-03-29 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49328","activity_notes":"secondary glazing sash needs attention ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2019 13:37 (sandra)<\/b>Replacement video monitor fitted <\/p>

25\/03\/2019 15:53 (jane)<\/b>No decoration works were instructed <\/p>

01\/04\/2019 09:36 (sandra)<\/b>The condenser unit and fan of the dryer were clogged up with fluff and the air wasn't circulating properly. <\/p>

08\/04\/2019 09:07 (jan)<\/b>Email to client for access for R & B on Friday, 12th April<\/p>

09\/04\/2019 14:22 (jan)<\/b>Sash window cancelled by client<\/p>

09\/04\/2019 14:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39950","activity_ticket_id":"41052","ticket_reference":"HDT42133","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"WATER TANK\/CYLINDER\/VESSEL CHECK ","ticket_address_1":"23-25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/19","activity_end":"2019-03-29 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49329","activity_notes":"WATER TANK\/CYLINDER\/VESSEL CHECK ","activity_timesheet":null,"ticket_notes_combined":"

29\/03\/2019 15:32 (sandra)<\/b>to be programmed in <\/p>

05\/04\/2019 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39951","activity_ticket_id":"40027","ticket_reference":"HDT41108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Portfolio","ticket_address_1":"Chinatown Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/03\/19","activity_end":"2019-03-29 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49330","activity_notes":"Chinatown Town Portfolio (list of properties attached) 70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesbury","activity_timesheet":"1","ticket_notes_combined":"

30\/01\/2019 14:11 (sandra)<\/b>Shaun wants these starting in March <\/p>

25\/02\/2019 10:27 (sandra)<\/b>to be scheduled in for mid\/end of March <\/p>

29\/03\/2019 13:53 (sandra)<\/b>14-16 Rupert Street 24 Rupert Street 26 Rupert Street 34 Rupert Street 36-40 Rupert Street Dan for Monday 1st <\/p>

01\/04\/2019 12:13 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue given to Roy <\/p>

01\/04\/2019 15:59 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury given to Dan <\/p>

01\/04\/2019 15:59 (sandra)<\/b>14-16 Rupert Street 24 Rupert Street 26 Rupert Street 34 Rupert Street 36-40 Rupert Street - completed by Dan <\/p>

01\/04\/2019 16:00 (sandra)<\/b>52 Shaftsbury Easy access onto the roof but could only check the rear of the property. Cherry picker for the front as no access for front of property58 Shaftsbury No access onto the roof from common partsCherry picker for the front.Access for the rear possibly from top floor flat 62 Shaftsbury No access onto the roof via common parts. Need access onto the roof via top floor flat. ROY <\/p>

02\/04\/2019 15:40 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury completed - dan <\/p>

02\/04\/2019 15:41 (sandra)<\/b>70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesburygiven dan on 2\/4 <\/p>

11\/04\/2019 10:30 (sandra)<\/b>13a Macclesfield 15-16 Gerrard19 Gerrard9 Wardour 11 Wardour 39 Wardour21-24 Newport Courtgiven to Dan <\/p>

16\/04\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39952","activity_ticket_id":"41039","ticket_reference":"HDT42120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sink issues ","ticket_address_1":"Flat 3.2","ticket_address_2":"28a Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/03\/19","activity_end":"2019-03-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49331","activity_notes":"Tenant reported:Issues with the sink in the bathroom.Reddan, please investigate.Let me know attendance and I shall request access.","activity_timesheet":"1","ticket_notes_combined":"

28\/03\/2019 15:05 (jan)<\/b>Booked for Friday am, 29th March with keys<\/p>

29\/03\/2019 13:29 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 14:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 14:00 (sandra)<\/b>Ordered new taps from screwfix <\/p>

01\/04\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39953","activity_ticket_id":"41053","ticket_reference":"HDT42134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorating ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/03\/19","activity_end":"2019-03-29 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49332","activity_notes":"Can you also raise a job to repaint water damage i n the flat caused by a leak from above?","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2019 13:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39954","activity_ticket_id":"41054","ticket_reference":"HDT42135","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"step needs anti slip","ticket_address_1":"Dansey Place ","ticket_address_2":"(Rear of Dumpling Legend)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/03\/19","activity_end":"2019-03-29 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49333","activity_notes":"step needs anti slip paint and pressure washing ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2019 10:24 (jane)<\/b>Continuing painting of steps <\/p>

03\/04\/2019 10:41 (jane)<\/b>Not complete, cleaned, painted step with anti slip paint,will return tomorrow morning to paint high visibility yellow nosing. <\/p>

03\/04\/2019 13:18 (jane)<\/b>Pressure washed area - complete<\/p>

04\/04\/2019 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39955","activity_ticket_id":"41054","ticket_reference":"HDT42135","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"step needs anti slip","ticket_address_1":"Dansey Place ","ticket_address_2":"(Rear of Dumpling Legend)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/04\/19","activity_end":"2019-04-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49334","activity_notes":"step needs anti slip paint and pressure washing ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2019 10:24 (jane)<\/b>Continuing painting of steps <\/p>

03\/04\/2019 10:41 (jane)<\/b>Not complete, cleaned, painted step with anti slip paint,will return tomorrow morning to paint high visibility yellow nosing. <\/p>

03\/04\/2019 13:18 (jane)<\/b>Pressure washed area - complete<\/p>

04\/04\/2019 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39956","activity_ticket_id":"41055","ticket_reference":"HDT42136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights in common parts","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/19","activity_end":"2019-03-29 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49335","activity_notes":"Please raise a work order for Reddan to check on the lightings.Tenant reported lights not working in the common parts area.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39957","activity_ticket_id":"41056","ticket_reference":"HDT42137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom floor","ticket_address_1":"Flat 1, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/04\/19","activity_end":"2019-04-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49336","activity_notes":"Please attend site to replace bathroom floor with like for like in Flat 1.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 15:10 (jan)<\/b>Email to client for access Tues, 2nd April<\/p>

01\/04\/2019 15:33 (jan)<\/b>Booked for Tues, 2nd April. Tenant will provide access (before 3pm)<\/p>

05\/04\/2019 13:46 (jane )<\/b>(Ticket Closed)<\/p>

05\/04\/2019 14:16 (jan)<\/b>Email for access on Monday, 8th April to do the bathroom floor<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39958","activity_ticket_id":"41057","ticket_reference":"HDT42138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"36 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"29\/03\/19","activity_end":"2019-03-29 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49337","activity_notes":"Please attend site to investigate the dishwasher as it has stopped mid-cycle & will not restart.","activity_timesheet":null,"ticket_notes_combined":"

29\/03\/2019 15:20 (jan)<\/b>Awaiting flat number and tenant contact details<\/p>

29\/03\/2019 15:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39959","activity_ticket_id":"40983","ticket_reference":"HDT42064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/04\/19","activity_end":"2019-04-04 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49338","activity_notes":"Please raise a work order for Reddan to carry out ITC today, clean being carried out this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 14:34 (jane)<\/b>Gas 00416Electric 01877<\/p>

21\/03\/2019 15:35 (jane)<\/b>Please note, the rotten carpet has already been removed by the cleaners<\/p>

21\/03\/2019 15:42 (jan)<\/b>Emailed for access Monday am, 25th March<\/p>

21\/03\/2019 15:49 (jan)<\/b>Requested access for Thurs, 28th March<\/p>

22\/03\/2019 09:05 (jane)<\/b>Alarms tested and working ok1 x heat\/smoke alarm in kitchen Replace March 20281 x Carbon monoxide alarm in kitchen Replace April 20281 x Smoke alarm in lounge Replace March 20281 x Smoke alarm in hallwayReplace March 20281 x Smoke alarm in bedroom Replace March 2028<\/p>

26\/03\/2019 10:55 (sandra)<\/b>awaiting for a commencement date from AM to start the list of works. We have suggested 28th <\/p>

26\/03\/2019 11:24 (jan)<\/b>Booked for Thurs, 28th March with keys<\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 09:42 (sandra)<\/b>electric radiator valve needs replacing <\/p>

01\/04\/2019 12:46 (jan)<\/b>Email for access today or tomorrow<\/p>

01\/04\/2019 14:08 (jan)<\/b>Email for access for Alan on Tues, 2nd April<\/p>

01\/04\/2019 15:57 (sandra)<\/b>new stat ordered <\/p>

03\/04\/2019 15:04 (jan)<\/b>Email to tenant for access on Thurs, 4th April to fit the new towel rail element<\/p>

03\/04\/2019 16:58 (jan)<\/b>Booked for Thurs, 4th April after 9am with keys<\/p>

04\/04\/2019 09:07 (jane )<\/b>(Ticket Closed)<\/p>

04\/04\/2019 16:05 (jan)<\/b>Email to tenant to advise that we will attend with keys on Fri, 5th April with a replacement element<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39960","activity_ticket_id":"41058","ticket_reference":"HDT42139","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Door handle","ticket_address_1":"KPF, 2nd Floor, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/19","activity_end":"2019-04-01 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49339","activity_notes":"Ladies toilet door handle is preventing opening from the inside when closed. ","activity_timesheet":"1","ticket_notes_combined":"

01\/04\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39961","activity_ticket_id":"41059","ticket_reference":"HDT42140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen sink trap is leaking","ticket_address_1":"Flat 1, 21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/04\/19","activity_end":"2019-04-01 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49340","activity_notes":"Please attend Flat 1, 21A Newport Court urgently, as the trap under the kitchen sink is leaking, preventing use. Point of contact is Alex Smith, preferred contact by email at alexosmith@outlook.com","activity_timesheet":"1","ticket_notes_combined":"

01\/04\/2019 10:03 (jan)<\/b>Email to tenant for access this morning<\/p>

01\/04\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39962","activity_ticket_id":"41060","ticket_reference":"HDT42141","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and plumbing checks - 11th April","ticket_address_1":"Flat 1, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49341","activity_notes":"Please could you carry out the gas safety checks as well as the plumbing checks. (expiry of current certs is 25th April 2019)Please arrange access with the tenants directly; please cc me, Timi and security into any keys that need to be used to access the property.Please note if there is no or defective co2 alarms; please replace them at the same time as carrying out the gas certs.","activity_timesheet":null,"ticket_notes_combined":"

02\/04\/2019 14:23 (jan)<\/b>Email to tenants for access on Thurs, 11th April<\/p>

11\/04\/2019 12:39 (jan)<\/b>New boiler has been fitted since the last gas test in May 2018, therefore it will still be under warranty<\/p>

11\/04\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39963","activity_ticket_id":"41061","ticket_reference":"HDT42142","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and plumbing checks - proposed for 11th April","ticket_address_1":"Flat 2, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49342","activity_notes":"Please could you carry out the gas safety checks as well as the plumbing checks. (expiry of current certs is 25th April 2019)Please arrange access with the tenants directly; please cc me, Timi and security into any keys that need to be used to access the property.Please note if there is no or defective co2 alarms; please replace them at the same time as carrying out the gas certs.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 12:07 (jan)<\/b>Email to tenant for access on Thurs, 11th April<\/p>

08\/04\/2019 11:38 (jan)<\/b>Further email for access on Thurs, 11th April<\/p>

11\/04\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39964","activity_ticket_id":"41062","ticket_reference":"HDT42143","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and plumbing checks - 11th April","ticket_address_1":"Flat 4, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49343","activity_notes":"Please could you carry out the gas safety checks as well as the plumbing checks. (expiry of current certs is 25th April 2019)Please arrange access with the tenants directly; please cc me, Timi and security into any keys that need to be used to access the property.Please note if there is no or defective co2 alarms; please replace them at the same time as carrying out the gas certs.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 12:10 (jan)<\/b>Email to tenant for access on Thurs, 11th April<\/p>

08\/04\/2019 11:42 (jan)<\/b>Further email for access on Thurs, 11th April<\/p>

08\/04\/2019 16:25 (jan)<\/b>Tenant to confirm a convenient time for Thurs, 11th April<\/p>

09\/04\/2019 15:00 (jan)<\/b>Booked for Thurs, 11th April at 4pm. Tenant will provide access<\/p>

11\/04\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>

11\/04\/2019 16:21 (jan)<\/b>No access gained as there were no adults, only children at the property. Email to reschedule for tomorrow, 12th April<\/p>

12\/04\/2019 09:23 (jan)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39965","activity_ticket_id":"41063","ticket_reference":"HDT42144","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and plumbing checks - proposed for 11th April","ticket_address_1":"Flat 5, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49344","activity_notes":"Please could you carry out the gas safety checks as well as the plumbing checks. (expiry of current certs is 25th April 2019)Please arrange access with the tenants directly; please cc me, Timi and security into any keys that need to be used to access the property.Please note if there is no or defective co2 alarms; please replace them at the same time as carrying out the gas certs.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 12:21 (jan)<\/b>Email to tenant for access on Thurs, 11th April<\/p>

08\/04\/2019 11:44 (jan)<\/b>Further email for access on Thurs, 11th April<\/p>

10\/04\/2019 15:33 (jan)<\/b>Access with keys Thursday PM, 11th April only<\/p>

12\/04\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39966","activity_ticket_id":"41064","ticket_reference":"HDT42145","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and plumbing checks - 11th April","ticket_address_1":"Flat 6, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49345","activity_notes":"Please could you carry out the gas safety checks as well as the plumbing checks. (expiry of current certs is 25th April 2019)Please arrange access with the tenants directly; please cc me, Timi and security into any keys that need to be used to access the property.Please note if there is no or defective co2 alarms; please replace them at the same time as carrying out the gas certs.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 12:17 (jan)<\/b>Email to tenant for access on Thurs, 11th April<\/p>

01\/04\/2019 12:35 (jan)<\/b>Booked for Thurs, 11th April. With keys but knock before entry<\/p>

12\/04\/2019 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39967","activity_ticket_id":"41065","ticket_reference":"HDT42146","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and plumbing checks - 11th April","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49346","activity_notes":"Please could you carry out the gas safety checks as well as the plumbing checks. (expiry of current certs is 25th April 2019)Please arrange access with the tenants directly; please cc me, Timi and security into any keys that need to be used to access the property.Please note if there is no or defective co2 alarms; please replace them at the same time as carrying out the gas certs.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 12:19 (jan)<\/b>Email to tenant for access on Thurs, 11th April<\/p>

08\/04\/2019 11:49 (jan)<\/b>Further email for access Thurs, 11th April<\/p>

08\/04\/2019 12:16 (jan)<\/b>Booked for Thurs, 11th April with keys<\/p>

11\/04\/2019 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39968","activity_ticket_id":"40680","ticket_reference":"HDT41761","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 9th April","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/04\/19","activity_end":"2019-04-09 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49347","activity_notes":"Please raise a work order for Reddan to carry out ITC'S and Painting on the 12th April, all works to be completed by mid-day 16th April. Clean will be carried out in the afternoon of this date.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:01 (sandra)<\/b>12th April<\/p>

09\/04\/2019 15:06 (jane)<\/b>Blind - 7 day lead-time<\/p>

10\/04\/2019 09:26 (jane)<\/b>Tenancy check-out completed, blind on order <\/p>

16\/04\/2019 14:25 (jan)<\/b>Email for access Wednesday to fit the blind<\/p>

16\/04\/2019 15:35 (jan)<\/b>Client has requested attendance first thing Wednesday, 17th April as the new tenant moves in Wed pm<\/p>

16\/04\/2019 15:40 (sandra)<\/b>BLIND BEING FITTED 17\/4<\/p>

17\/04\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39969","activity_ticket_id":"41066","ticket_reference":"HDT42147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service and maintenance of HPJ","ticket_address_1":"Horse & Dolphin Yard","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/04\/19","activity_end":"2019-04-01 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49348","activity_notes":"Please attend site to carry out service and maintenance of HPJ.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39970","activity_ticket_id":"41069","ticket_reference":"HDT42150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service and maintenance of HPJ","ticket_address_1":"South Service Yard, 5 Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/04\/19","activity_end":"2019-04-01 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49349","activity_notes":"Please attend site to carry out service and maintenance of HPJ. Please contact Shaun Marshall for more information: 07890 590611","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 12:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39971","activity_ticket_id":"40027","ticket_reference":"HDT41108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Portfolio","ticket_address_1":"Chinatown Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/04\/19","activity_end":"2019-04-01 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49350","activity_notes":"Chinatown Town Portfolio (list of properties attached) 14-16 Rupert Street24 Rupert Street26 Rupert Street34 Rupert Street36-40 Rupert Street52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury 70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesbury80 Shaftesbury 82-88 Shaftesbury 94 Shaftesbury 1-3 H&D yard 4-6 Gerrard Street 8 Gerrard Street 10 Gerrard Street 11 Gerrard 13 Gerrard 14 Gerrard\/13a Macclesfield 15-16 Gerrard 19 Gerrard 9 Wardour 11 Wardour 39 Wardour 21-24 Newport Court","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2019 14:11 (sandra)<\/b>Shaun wants these starting in March <\/p>

25\/02\/2019 10:27 (sandra)<\/b>to be scheduled in for mid\/end of March <\/p>

29\/03\/2019 13:53 (sandra)<\/b>14-16 Rupert Street 24 Rupert Street 26 Rupert Street 34 Rupert Street 36-40 Rupert Street Dan for Monday 1st <\/p>

01\/04\/2019 12:13 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue given to Roy <\/p>

01\/04\/2019 15:59 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury given to Dan <\/p>

01\/04\/2019 15:59 (sandra)<\/b>14-16 Rupert Street 24 Rupert Street 26 Rupert Street 34 Rupert Street 36-40 Rupert Street - completed by Dan <\/p>

01\/04\/2019 16:00 (sandra)<\/b>52 Shaftsbury Easy access onto the roof but could only check the rear of the property. Cherry picker for the front as no access for front of property58 Shaftsbury No access onto the roof from common partsCherry picker for the front.Access for the rear possibly from top floor flat 62 Shaftsbury No access onto the roof via common parts. Need access onto the roof via top floor flat. ROY <\/p>

02\/04\/2019 15:40 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury completed - dan <\/p>

02\/04\/2019 15:41 (sandra)<\/b>70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesburygiven dan on 2\/4 <\/p>

11\/04\/2019 10:30 (sandra)<\/b>13a Macclesfield 15-16 Gerrard19 Gerrard9 Wardour 11 Wardour 39 Wardour21-24 Newport Courtgiven to Dan <\/p>

16\/04\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39972","activity_ticket_id":"41067","ticket_reference":"HDT42148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/19","activity_end":"2019-04-01 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49351","activity_notes":"Please raise a work order for Reddan to carry out the following works;Replace yale lock to lift door in apartment, leave keys in apartment for tenant and provide 1 key to site office;Small room by main door is a damp patch please check that no leak is present and make good that part of the ceiling, it was recently recently redecorated;Terraced area, there is an outside tap, can you we check the supply to this and see if it can be restored for external pressure washing, also there is a socket inside the plant room on that level, can we check that the supply is adequate to use a pressure washer.Please can the external lighting to the terraced area be tested and restored as does not appear to work.Gentwell are currently on site cleaning so if you can let us know when these can be attended to please.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2019 16:50 (jan)<\/b>Email to client for access Tues, 2nd April to make good the ceiling<\/p>

02\/04\/2019 09:12 (jan)<\/b>Booked for 2nd April with keys<\/p>

02\/04\/2019 12:58 (sandra)<\/b>order part for Wednesday.<\/p>

03\/04\/2019 14:14 (jane)<\/b>Decorating works completed <\/p>

04\/04\/2019 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39973","activity_ticket_id":"40983","ticket_reference":"HDT42064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/04\/19","activity_end":"2019-04-02 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49352","activity_notes":"Please raise a work order for Reddan to carry out ITC today, clean being carried out this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 14:34 (jane)<\/b>Gas 00416Electric 01877<\/p>

21\/03\/2019 15:35 (jane)<\/b>Please note, the rotten carpet has already been removed by the cleaners<\/p>

21\/03\/2019 15:42 (jan)<\/b>Emailed for access Monday am, 25th March<\/p>

21\/03\/2019 15:49 (jan)<\/b>Requested access for Thurs, 28th March<\/p>

22\/03\/2019 09:05 (jane)<\/b>Alarms tested and working ok1 x heat\/smoke alarm in kitchen Replace March 20281 x Carbon monoxide alarm in kitchen Replace April 20281 x Smoke alarm in lounge Replace March 20281 x Smoke alarm in hallwayReplace March 20281 x Smoke alarm in bedroom Replace March 2028<\/p>

26\/03\/2019 10:55 (sandra)<\/b>awaiting for a commencement date from AM to start the list of works. We have suggested 28th <\/p>

26\/03\/2019 11:24 (jan)<\/b>Booked for Thurs, 28th March with keys<\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 09:42 (sandra)<\/b>electric radiator valve needs replacing <\/p>

01\/04\/2019 12:46 (jan)<\/b>Email for access today or tomorrow<\/p>

01\/04\/2019 14:08 (jan)<\/b>Email for access for Alan on Tues, 2nd April<\/p>

01\/04\/2019 15:57 (sandra)<\/b>new stat ordered <\/p>

03\/04\/2019 15:04 (jan)<\/b>Email to tenant for access on Thurs, 4th April to fit the new towel rail element<\/p>

03\/04\/2019 16:58 (jan)<\/b>Booked for Thurs, 4th April after 9am with keys<\/p>

04\/04\/2019 09:07 (jane )<\/b>(Ticket Closed)<\/p>

04\/04\/2019 16:05 (jan)<\/b>Email to tenant to advise that we will attend with keys on Fri, 5th April with a replacement element<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39974","activity_ticket_id":"41070","ticket_reference":"HDT42151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door lock","ticket_address_1":"38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/19","activity_end":"2019-04-01 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49353","activity_notes":"Please raise a work order for Reddan to attend to repair main door lock again that seems to he been broken.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39975","activity_ticket_id":"41071","ticket_reference":"HDT42152","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Apt 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/19","activity_end":"2019-04-01 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49354","activity_notes":"We have no heating or hot water & boiler appears to be dead! We have anew guest arriving today. Can you arrange urgent attendance please?","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 16:04 (sandra )<\/b>(Ticket Closed)<\/p>

01\/04\/2019 16:04 (sandra)<\/b>meeting to be arranged with FM on condition of the flu outlets <\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39976","activity_ticket_id":"41072","ticket_reference":"HDT42153","ticket_client":"1263","client_name":"Hutchings & Keasley","ticket_title":"Gas Cert - 17TH APRIL","ticket_address_1":"Hutchings and Keasley, 10 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/19","activity_end":"2019-04-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49355","activity_notes":"Gas Test - due 25th April","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 14:52 (jan)<\/b>Booked for Wed, 17th April at 8am. Access via Paul Keasley<\/p>

18\/04\/2019 12:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39977","activity_ticket_id":"41073","ticket_reference":"HDT42154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ceiling light","ticket_address_1":"Flat 2, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/04\/19","activity_end":"2019-04-01 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49356","activity_notes":"Please attend site: Flat 2, 58A Shaftesbury Avenue to repair a shattered ceiling light, it has been put back into the ceiling by the tenant but is very loose and at risk of falling out again. The initial damage is a result of recent work regarding a leak at the same property. ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 09:20 (sandra)<\/b>shade ordered <\/p>

04\/04\/2019 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39978","activity_ticket_id":"41074","ticket_reference":"HDT42155","ticket_client":"1449","client_name":"Pretty Ballerinas","ticket_title":"Lock","ticket_address_1":"Pretty Ballerinas, 7 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/19","activity_end":"2019-04-01 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49357","activity_notes":"I wonder If you could help me . We are having a issue with one of the locks . Could you please send someone to have a look ? ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39979","activity_ticket_id":"41075","ticket_reference":"HDT42156","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"disconnect power ","ticket_address_1":"Unit 6","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/19","activity_end":"2019-04-01 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49358","activity_notes":"disconnect power to burglar alarm","activity_timesheet":"1","ticket_notes_combined":"

01\/04\/2019 15:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39980","activity_ticket_id":"41067","ticket_reference":"HDT42148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/19","activity_end":"2019-04-01 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49359","activity_notes":"Please raise a work order for Reddan to carry out the following works;Replace yale lock to lift door in apartment, leave keys in apartment for tenant and provide 1 key to site office;Small room by main door is a damp patch please check that no leak is present and make good that part of the ceiling, it was recently recently redecorated;Terraced area, there is an outside tap, can you we check the supply to this and see if it can be restored for external pressure washing, also there is a socket inside the plant room on that level, can we check that the supply is adequate to use a pressure washer.Please can the external lighting to the terraced area be tested and restored as does not appear to work.Gentwell are currently on site cleaning so if you can let us know when these can be attended to please.Can you also add to the list the fridge is loose inside the housing of the unitsIan aware","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2019 16:50 (jan)<\/b>Email to client for access Tues, 2nd April to make good the ceiling<\/p>

02\/04\/2019 09:12 (jan)<\/b>Booked for 2nd April with keys<\/p>

02\/04\/2019 12:58 (sandra)<\/b>order part for Wednesday.<\/p>

03\/04\/2019 14:14 (jane)<\/b>Decorating works completed <\/p>

04\/04\/2019 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39981","activity_ticket_id":"41067","ticket_reference":"HDT42148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/04\/19","activity_end":"2019-04-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49360","activity_notes":"Please raise a work order for Reddan to carry out the following works;Replace yale lock to lift door in apartment, leave keys in apartment for tenant and provide 1 key to site office;Small room by main door is a damp patch please check that no leak is present and make good that part of the ceiling, it was recently recently redecorated;Terraced area, there is an outside tap, can you we check the supply to this and see if it can be restored for external pressure washing, also there is a socket inside the plant room on that level, can we check that the supply is adequate to use a pressure washer.Please can the external lighting to the terraced area be tested and restored as does not appear to work.Gentwell are currently on site cleaning so if you can let us know when these can be attended to please.Can you also add to the list the fridge is loose inside the housing of the unitsIan aware","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2019 16:50 (jan)<\/b>Email to client for access Tues, 2nd April to make good the ceiling<\/p>

02\/04\/2019 09:12 (jan)<\/b>Booked for 2nd April with keys<\/p>

02\/04\/2019 12:58 (sandra)<\/b>order part for Wednesday.<\/p>

03\/04\/2019 14:14 (jane)<\/b>Decorating works completed <\/p>

04\/04\/2019 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39982","activity_ticket_id":"40751","ticket_reference":"HDT41832","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"JH\/JH\/12730 - 39 Earlham Street ","ticket_address_1":"39 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/04\/19","activity_end":"2019-04-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49361","activity_notes":"Various works 1) To remove TV Screen for Meeting Room 4 and make good wall2) Remove projector screen from Meeting Room 1, make good wall and install TV screen from MeetingRoom 4.3) To relocate TV Aerial point for Meeting Room 4 to Meeting Room 14) Rise up two fluorescent strip lights at rear of office ready for new Pods to be installed I would like to book in someone to build the following cabinet:And once this is done, move a tv onto it and install it. (Alan knows the TV, Its very heavy).Ideally on either the 10th or 11th April, this will then be able to be done in work hours?","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:18 (sandra)<\/b>Can I confirm our electrician can be with you on Thursday 21st March at 7.30 am to start the works.He can continue Friday afternoon at 2 pm in the meeting room where you are having the meeting Friday morningAnd he will then return Monday morning from 8 am to complete the works.Can you confirm this and I will book this for you.<\/p>

20\/03\/2019 13:39 (jane)<\/b>2nd Part of the works have been rescheduled for Thursday 28th March <\/p>

01\/04\/2019 09:13 (sandra)<\/b>rescheduled as tv too heavy to go on wall. awaiting delivery of the cabinet and client will update us and book in to complete the works <\/p>

01\/04\/2019 15:55 (jan)<\/b>Booked for Thurs, 11th April to erect the cabinet<\/p>

02\/04\/2019 14:14 (jan)<\/b>Client has asked to move the date forward to erect the cabinet. Email for access Wed am, 3rd April<\/p>

02\/04\/2019 14:26 (jan)<\/b>Rescheduled for Friday, 5th April at 9am<\/p>

30\/04\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

30\/04\/2019 09:56 (sandra)<\/b>Had to put together a stand as TV was to heavy for the wall. <\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39983","activity_ticket_id":"41076","ticket_reference":"HDT42157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp meter","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/19","activity_end":"2019-04-01 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49362","activity_notes":"Please assign a works order to Redden for the followingSource and supply one damp meter for site office","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 12:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39984","activity_ticket_id":"41077","ticket_reference":"HDT42158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 4, 62 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/04\/19","activity_end":"2019-04-02 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49363","activity_notes":"Please raise a work order for Reddan to carry out ITC's. This can be started from tomorrow and needs to be complete by the 11th April.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 15:47 (sandra)<\/b>recommendations sent to client. awaiting confirmation to proceed. <\/p>

03\/04\/2019 11:22 (jane)<\/b>Maintenance works completed <\/p>

09\/04\/2019 08:07 (sandra)<\/b>I had a look at the cooker hood and it has a fire extinguisher connected to it, the unit in the cupboard to the left, and it's not the hood that needs service but the fire extinguisher in that unit. I am afraid I can't do that. <\/p>

09\/04\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39985","activity_ticket_id":"41078","ticket_reference":"HDT42159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 9TH APRIL","ticket_address_1":"Flat 1, 17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/04\/19","activity_end":"2019-04-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49364","activity_notes":"Please raise a work order for Reddan to carry out the ITC's on the 9th of April, works to be completed by the 16th April when the flat clean will be carried out","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 10:29 (jan )<\/b>(Ticket Closed)<\/p>

04\/04\/2019 10:30 (jan)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2019 10:31 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39986","activity_ticket_id":"41026","ticket_reference":"HDT42107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 2ND APRIL","ticket_address_1":"Flat 1, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/04\/19","activity_end":"2019-04-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49365","activity_notes":"Please raise a work order for Reddan to carry out the below works and confirm attendance.- Circular element in oven has died. Would LOVE a replacement element rather than a replacement entire oven like last time this happened (Think of the environment!)- Sash window wasnt fixed properly - needs more weights so that it stays open rather than sliding shut- Recently fitted lock on our front door has issues, key is hard to turn and often doesnt shut without slamming it - likely needs completely replacing ","activity_timesheet":"1","ticket_notes_combined":"

26\/03\/2019 14:31 (jan)<\/b>Email for access Friday am, 29th March<\/p>

26\/03\/2019 15:07 (jan)<\/b>Window and lock booked for Tues, 2nd April at 9am. Access via tenant<\/p>

04\/04\/2019 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39987","activity_ticket_id":"41079","ticket_reference":"HDT42160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen cupboard","ticket_address_1":"Flat 3, Quantic House","ticket_address_2":"135 Salusbury Rd, Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/04\/19","activity_end":"2019-04-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49366","activity_notes":"Please attend the below flat to fix their kitchen cupboard which is coming away from the wall. Please contact tenant on 07454 373787 (Natalia) Flat 3 Quantic House, Queens Park, NW6","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2019 16:40 (jan)<\/b>Email to tenant for access Tues am, 2nd April between 8 and 10am<\/p>

01\/04\/2019 16:52 (jan)<\/b>Scheduled for Tues, 2nd April between 8 and 10am<\/p>

02\/04\/2019 15:39 (sandra)<\/b>water damaged door. picture to follow <\/p>

04\/04\/2019 12:08 (jan)<\/b>Booked for this afternoon between 1.30 and 2pm<\/p>

04\/04\/2019 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39988","activity_ticket_id":"41080","ticket_reference":"HDT42161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flooring issue","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/04\/19","activity_end":"2019-04-02 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49367","activity_notes":"I wondered if it would be possible to get someone to come and look at the floor in the hallway? There are two panels that have lifted and there is a gap between the two which is a hazard for anyone in heels. Like I said its not urgent but its a hazard and is unsightly as the first thing people notice when they enter the flat. ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 09:56 (jan)<\/b>Email for access today<\/p>

02\/04\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39989","activity_ticket_id":"41081","ticket_reference":"HDT42162","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Model to be rehung","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/19","activity_end":"2019-04-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49368","activity_notes":"Please can you arrange. The model is back with us. We now need the scaffold tower with platform and 4 x contractors this time to re-fit back onto the wall mount. Location photo attached. Can you let me know when this can be done mornings from 09:30hrs works best for us so that KPF staff can be here to supervise activity? ","activity_timesheet":"1","ticket_notes_combined":"

02\/04\/2019 10:07 (jan)<\/b>Scheduled for Thurs, 4th April from 9.30am<\/p>

04\/04\/2019 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39990","activity_ticket_id":"41081","ticket_reference":"HDT42162","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Model to be rehung","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"04\/04\/19","activity_end":"2019-04-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49369","activity_notes":"Please can you arrange. The model is back with us. We now need the scaffold tower with platform and 4 x contractors this time to re-fit back onto the wall mount. Location photo attached. Can you let me know when this can be done mornings from 09:30hrs works best for us so that KPF staff can be here to supervise activity? ","activity_timesheet":"1","ticket_notes_combined":"

02\/04\/2019 10:07 (jan)<\/b>Scheduled for Thurs, 4th April from 9.30am<\/p>

04\/04\/2019 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39991","activity_ticket_id":"41082","ticket_reference":"HDT42163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas smell","ticket_address_1":"60 Charlotte St (ground floor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/04\/19","activity_end":"2019-04-02 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49370","activity_notes":"Please attend site urgently as tenant on ground floor (Annabelle, contat no 0207 632 7687) has reported a gas smell throughout the office, which is cause for concern.","activity_timesheet":"1","ticket_notes_combined":"

02\/04\/2019 14:13 (sandra)<\/b>No gas smelt at time of arrival. Smell seems to come from around the vents in the ceiling and I believe the smell is coming from car fumes from car parking area below. Searched car park for boiler room and gas room but nothing found.Receptionist said that there is no gas or boilers on the premises it is all electric. Road works outside bit still smelt no gas.SPOKE TO MICHAEL KEENAN AND HE SAID IF TENANTS FELT UNCOMFORTABE THEN TO CALL THE EMERGENCY GAS PEOPLE AND THEY WOULD SEARCH OUTSIDE. WE GAVE THEM THE EMERGENCY NUMBER<\/p>

02\/04\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39992","activity_ticket_id":"41083","ticket_reference":"HDT42164","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No tv signal","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"04\/04\/19","activity_end":"2019-04-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49371","activity_notes":"The tenant has no signal again; please could you ask for the engineer return asap; Please arrange via the tenant: rikabey@hotmail.com 07397 887882.Please cc me in access arrangement.Please could you let me know if the engineer requires access to the roof.","activity_timesheet":null,"ticket_notes_combined":"

02\/04\/2019 11:16 (jan)<\/b>Ward Aerials to attend on Thursday, 4th April between 10am and 12pm. Access via tenant<\/p>

08\/04\/2019 13:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39993","activity_ticket_id":"41084","ticket_reference":"HDT42165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom not working","ticket_address_1":"62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"02\/04\/19","activity_end":"2019-04-02 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49372","activity_notes":"Please assign a works order to Redden for the following:Intercom to first floor office is not working","activity_timesheet":null,"ticket_notes_combined":"

02\/04\/2019 12:43 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39994","activity_ticket_id":"41085","ticket_reference":"HDT42166","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Tv issues","ticket_address_1":"Flat 4, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"04\/04\/19","activity_end":"2019-04-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49373","activity_notes":"I think there has been a miscommunication with Mr Parrot.Please could you arrange for flat 4 to be looked at too.","activity_timesheet":null,"ticket_notes_combined":"

02\/04\/2019 12:28 (sandra)<\/b>attending on 4th <\/p>

08\/04\/2019 13:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39995","activity_ticket_id":"41054","ticket_reference":"HDT42135","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"step needs anti slip","ticket_address_1":"Dansey Place ","ticket_address_2":"(Rear of Dumpling Legend)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/19","activity_end":"2019-04-02 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49374","activity_notes":"step needs anti slip paint and pressure washing ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2019 10:24 (jane)<\/b>Continuing painting of steps <\/p>

03\/04\/2019 10:41 (jane)<\/b>Not complete, cleaned, painted step with anti slip paint,will return tomorrow morning to paint high visibility yellow nosing. <\/p>

03\/04\/2019 13:18 (jane)<\/b>Pressure washed area - complete<\/p>

04\/04\/2019 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39996","activity_ticket_id":"41086","ticket_reference":"HDT42167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Handrail","ticket_address_1":"66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/04\/19","activity_end":"2019-04-02 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49375","activity_notes":"Please assign a works order to Redden for the followingHandrail located outside 1st floor office has come away","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39997","activity_ticket_id":"41089","ticket_reference":"HDT42170","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lighting in common parts not working ","ticket_address_1":"5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/19","activity_end":"2019-04-30 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49376","activity_notes":"lighting in common parts not working ","activity_timesheet":"1","ticket_notes_combined":"

02\/04\/2019 15:08 (sandra)<\/b>fault found to be time delay module. ordered new one and left lights on 24hr temporarily.<\/p>

17\/05\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39998","activity_ticket_id":"41087","ticket_reference":"HDT42168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12807 - Horse and Dolphin Yard - Rear Fire Escape ","ticket_address_1":"Horse and Dolphin Yard - Rear Fire Escape ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/19","activity_end":"2019-04-02 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49377","activity_notes":"To allow to attend the above site with all necessary plant and materials.Carefully remove defective metal access hatch to fire escape landing. Carry out all necessary remedial works and prepare Securely reinstate hatch back to aperture within fire escape incorporating new fixings.Test on completion","activity_timesheet":"1","ticket_notes_combined":"

03\/04\/2019 15:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT39999","activity_ticket_id":"41088","ticket_reference":"HDT42169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12691 - 19 Gerrard Street ","ticket_address_1":"19 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/07\/19","activity_end":"2019-07-03 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49378","activity_notes":"New door ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2019 09:20 (sandra)<\/b>parts ordered <\/p>

18\/07\/2019 10:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40000","activity_ticket_id":"41090","ticket_reference":"HDT42171","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"faulty socket ","ticket_address_1":"Relax","ticket_address_2":"7 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/04\/19","activity_end":"2019-04-02 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49379","activity_notes":"faulty socket ","activity_timesheet":"1","ticket_notes_combined":"

02\/04\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40001","activity_ticket_id":"41092","ticket_reference":"HDT42173","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Lights out","ticket_address_1":"KPF, 1st Floor, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/19","activity_end":"2019-04-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49380","activity_notes":"Lights out 1st floor main boardroom 1. Please can these lamps be replaced in the morning before 9am?","activity_timesheet":"1","ticket_notes_combined":"

03\/04\/2019 10:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40002","activity_ticket_id":"41091","ticket_reference":"HDT42172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door not closing properly","ticket_address_1":"17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/04\/19","activity_end":"2019-04-02 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49381","activity_notes":"May I suggest that we look into securing the front door. Its very often open, as it does not close properly. Please raise a work order for Reddan to attend to resolve problem with main door of 17 Catherine","activity_timesheet":"1","ticket_notes_combined":"

03\/04\/2019 11:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40003","activity_ticket_id":"41077","ticket_reference":"HDT42158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 4, 62 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/04\/19","activity_end":"2019-04-02 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49382","activity_notes":"Please raise a work order for Reddan to carry out ITC's. This can be started from tomorrow and needs to be complete by the 11th April.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 15:47 (sandra)<\/b>recommendations sent to client. awaiting confirmation to proceed. <\/p>

03\/04\/2019 11:22 (jane)<\/b>Maintenance works completed <\/p>

09\/04\/2019 08:07 (sandra)<\/b>I had a look at the cooker hood and it has a fire extinguisher connected to it, the unit in the cupboard to the left, and it's not the hood that needs service but the fire extinguisher in that unit. I am afraid I can't do that. <\/p>

09\/04\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40004","activity_ticket_id":"41093","ticket_reference":"HDT42174","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bulbs out","ticket_address_1":"Flat 3, 8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/04\/19","activity_end":"2019-04-02 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49383","activity_notes":"Apparently there are lots of bulbs out at the above. The flat is vacant at the moment so need this done as soon as possible for new tenant moves in.","activity_timesheet":"1","ticket_notes_combined":"

03\/04\/2019 13:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40005","activity_ticket_id":"41077","ticket_reference":"HDT42158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 4, 62 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/04\/19","activity_end":"2019-04-02 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49384","activity_notes":"Please raise a work order for Reddan to carry out ITC's. This can be started from tomorrow and needs to be complete by the 11th April.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 15:47 (sandra)<\/b>recommendations sent to client. awaiting confirmation to proceed. <\/p>

03\/04\/2019 11:22 (jane)<\/b>Maintenance works completed <\/p>

09\/04\/2019 08:07 (sandra)<\/b>I had a look at the cooker hood and it has a fire extinguisher connected to it, the unit in the cupboard to the left, and it's not the hood that needs service but the fire extinguisher in that unit. I am afraid I can't do that. <\/p>

09\/04\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40006","activity_ticket_id":"41094","ticket_reference":"HDT42175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12820 - Flat 5, 79 St Martins Lane ","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/06\/19","activity_end":"2019-06-12 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49385","activity_notes":"To disconnect and remove faulty shower enclosure and dispose of correctly.To then supply and install new shower enclosure with hinges doors and mastic seal on completion","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2019 11:17 (jan)<\/b>Email for access on Wed, 10th April to take measurements<\/p>

09\/04\/2019 09:12 (jan)<\/b>Tenant refused access this week, he will advise of a date next week<\/p>

11\/04\/2019 10:29 (jan)<\/b>Booked for Wed, 17th April between 10am and 12pm<\/p>

10\/05\/2019 13:05 (sandra)<\/b>shower enclosure on order <\/p>

07\/06\/2019 11:19 (sandra)<\/b>proposed for Wednesday 12th and need to fit the new riser rail at the same time<\/p>

10\/06\/2019 09:19 (sandra)<\/b>confirmed wednesday from 1.30<\/p>

13\/06\/2019 09:49 (jane )<\/b>(Ticket Closed)<\/p>

13\/06\/2019 15:50 (jan)<\/b>(Ticket Re-Opened)<\/p>

13\/06\/2019 15:51 (jan)<\/b>New riser rail to be fitted Wed, 19th June. Time to be confirmed<\/p>

17\/06\/2019 12:55 (sandra)<\/b>there will be access between 1:30 and 3 on Wednesday via the cleanerAlso, aside from mount the shower head you put on last week doesnt actually fit properly on the shower hose.Needs to be replaced or fitted properly <\/p>

18\/06\/2019 15:52 (jane )<\/b>(Ticket Closed)<\/p>

18\/06\/2019 16:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/06\/2019 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40007","activity_ticket_id":"41095","ticket_reference":"HDT42176","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12804 - Flat 9, Wellington Court","ticket_address_1":"Flat 9, Wellington Court","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"15\/04\/19","activity_end":"2019-04-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49386","activity_notes":"To carry out electrical remedial works as outlined in the recent EICR report to produce a satisfactory report ","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2019 14:15 (jane)<\/b> have ordered the Paxolin to be attached to the front of the DB, and the grommet strip. I hope to have both in time to install Friday, I will confirm asap.<\/p>

05\/04\/2019 09:43 (jan)<\/b>Email to client to book the remedial works for today<\/p>

05\/04\/2019 14:47 (jane)<\/b>Arranging to attend on Monday 8th April<\/p>

05\/04\/2019 15:43 (jan)<\/b>Left voicemail and sent a further email for access on Monday, 8th April<\/p>

05\/04\/2019 16:51 (jan)<\/b>Booked for Monday am, 8th April. Access via tenant<\/p>

08\/04\/2019 14:44 (jan)<\/b>Email to tenant for access on Thursday, 11th April<\/p>

08\/04\/2019 16:11 (jan)<\/b>Tenant can't accommodate Thursday. Requested a suitable day from her<\/p>

09\/04\/2019 09:09 (jan)<\/b>Tenant requested Monday am, 15th April. Email to DBCS to confirm<\/p>

09\/04\/2019 14:29 (jan)<\/b>Booked for Monday, 15th April at 8am, tenant will provide access<\/p>

18\/04\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40008","activity_ticket_id":"41077","ticket_reference":"HDT42158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 4, 62 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"03\/04\/19","activity_end":"2019-04-03 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49387","activity_notes":"Please raise a work order for Reddan to carry out ITC's. This can be started from tomorrow and needs to be complete by the 11th April.Strange extractor fan. Can not get it working but additional item is stating that it needs a service.Can you get this serviced and repaired then","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 15:47 (sandra)<\/b>recommendations sent to client. awaiting confirmation to proceed. <\/p>

03\/04\/2019 11:22 (jane)<\/b>Maintenance works completed <\/p>

09\/04\/2019 08:07 (sandra)<\/b>I had a look at the cooker hood and it has a fire extinguisher connected to it, the unit in the cupboard to the left, and it's not the hood that needs service but the fire extinguisher in that unit. I am afraid I can't do that. <\/p>

09\/04\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40009","activity_ticket_id":"41096","ticket_reference":"HDT42177","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter readings","ticket_address_1":"40-42 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/19","activity_end":"2019-04-03 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49388","activity_notes":"Please raise a work order for Reddan to attend to carry out electric and gas meter reading for vacant restaurant.","activity_timesheet":"1","ticket_notes_combined":"

03\/04\/2019 14:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40010","activity_ticket_id":"41097","ticket_reference":"HDT42178","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilets not flushing","ticket_address_1":"The Talent Business, 4th Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/04\/19","activity_end":"2019-04-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49389","activity_notes":"Please could you send someone today to look at both the mens and womans toilets?They both arent flushing properly. They appear to be blocked but arent, I believe its an issue in the internal system.","activity_timesheet":"1","ticket_notes_combined":"

03\/04\/2019 16:13 (jan)<\/b>Danny to return Thurs, 4th April to swap over push buttons from the vacant 6th Floor toilets<\/p>

04\/04\/2019 09:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40011","activity_ticket_id":"41098","ticket_reference":"HDT42179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Towel rail leak","ticket_address_1":"Flat 5, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/04\/19","activity_end":"2019-04-03 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49390","activity_notes":"Please assign a works order to Redden for the followingSmall leak on heated towel rail in ensuite (lower left valve) Property is vacant, keys can be collected from office","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2019 13:39 (jane)<\/b>Engineer collecting parts later today <\/p>

04\/04\/2019 09:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40012","activity_ticket_id":"40027","ticket_reference":"HDT41108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Portfolio","ticket_address_1":"Chinatown Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/04\/19","activity_end":"2019-04-03 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49391","activity_notes":"80 Shaftesbury 82-88 Shaftesbury 94 Shaftesbury 1-3 H&D yard 4-6 Gerrard Street ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2019 14:11 (sandra)<\/b>Shaun wants these starting in March <\/p>

25\/02\/2019 10:27 (sandra)<\/b>to be scheduled in for mid\/end of March <\/p>

29\/03\/2019 13:53 (sandra)<\/b>14-16 Rupert Street 24 Rupert Street 26 Rupert Street 34 Rupert Street 36-40 Rupert Street Dan for Monday 1st <\/p>

01\/04\/2019 12:13 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue given to Roy <\/p>

01\/04\/2019 15:59 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury given to Dan <\/p>

01\/04\/2019 15:59 (sandra)<\/b>14-16 Rupert Street 24 Rupert Street 26 Rupert Street 34 Rupert Street 36-40 Rupert Street - completed by Dan <\/p>

01\/04\/2019 16:00 (sandra)<\/b>52 Shaftsbury Easy access onto the roof but could only check the rear of the property. Cherry picker for the front as no access for front of property58 Shaftsbury No access onto the roof from common partsCherry picker for the front.Access for the rear possibly from top floor flat 62 Shaftsbury No access onto the roof via common parts. Need access onto the roof via top floor flat. ROY <\/p>

02\/04\/2019 15:40 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury completed - dan <\/p>

02\/04\/2019 15:41 (sandra)<\/b>70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesburygiven dan on 2\/4 <\/p>

11\/04\/2019 10:30 (sandra)<\/b>13a Macclesfield 15-16 Gerrard19 Gerrard9 Wardour 11 Wardour 39 Wardour21-24 Newport Courtgiven to Dan <\/p>

16\/04\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40013","activity_ticket_id":"41099","ticket_reference":"HDT42180","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamps ","ticket_address_1":"Flat 18, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/19","activity_end":"2019-04-03 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49392","activity_notes":"To replace blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2019 15:09 (jane)<\/b>Lighting fault, order parts<\/p>

05\/04\/2019 13:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40014","activity_ticket_id":"41100","ticket_reference":"HDT42181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 Alarm beeping","ticket_address_1":"Flat 3, 76 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/19","activity_end":"2019-04-03 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49393","activity_notes":"Please attend flat 3 to investigate the heating alarm. It is making strange beeping noises. Contact Alex Brett on 07472 600070 to arrange access.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 09:17 (jane)<\/b>Alarm disconnected, engineer returning this morning to replace <\/p>

04\/04\/2019 12:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40015","activity_ticket_id":"40027","ticket_reference":"HDT41108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Portfolio","ticket_address_1":"Chinatown Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/04\/19","activity_end":"2019-04-04 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49394","activity_notes":"13a Macclesfield 15-16 Gerrard19 Gerrard9 Wardour 11 Wardour 39 Wardour21-24 Newport Court","activity_timesheet":"1","ticket_notes_combined":"

30\/01\/2019 14:11 (sandra)<\/b>Shaun wants these starting in March <\/p>

25\/02\/2019 10:27 (sandra)<\/b>to be scheduled in for mid\/end of March <\/p>

29\/03\/2019 13:53 (sandra)<\/b>14-16 Rupert Street 24 Rupert Street 26 Rupert Street 34 Rupert Street 36-40 Rupert Street Dan for Monday 1st <\/p>

01\/04\/2019 12:13 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue given to Roy <\/p>

01\/04\/2019 15:59 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury given to Dan <\/p>

01\/04\/2019 15:59 (sandra)<\/b>14-16 Rupert Street 24 Rupert Street 26 Rupert Street 34 Rupert Street 36-40 Rupert Street - completed by Dan <\/p>

01\/04\/2019 16:00 (sandra)<\/b>52 Shaftsbury Easy access onto the roof but could only check the rear of the property. Cherry picker for the front as no access for front of property58 Shaftsbury No access onto the roof from common partsCherry picker for the front.Access for the rear possibly from top floor flat 62 Shaftsbury No access onto the roof via common parts. Need access onto the roof via top floor flat. ROY <\/p>

02\/04\/2019 15:40 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury completed - dan <\/p>

02\/04\/2019 15:41 (sandra)<\/b>70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesburygiven dan on 2\/4 <\/p>

11\/04\/2019 10:30 (sandra)<\/b>13a Macclesfield 15-16 Gerrard19 Gerrard9 Wardour 11 Wardour 39 Wardour21-24 Newport Courtgiven to Dan <\/p>

16\/04\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/18","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40016","activity_ticket_id":"41051","ticket_reference":"HDT42132","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12803 - Flat 4, 27 Slingsby Place ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/19","activity_end":"2019-04-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49395","activity_notes":"Replacement cooker extractor hood ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2019 10:25 (jan)<\/b>Email to tenant for access Friday am, 5th April<\/p>

04\/04\/2019 11:24 (jan)<\/b>Booked for Friday, 5th April with keys<\/p>

05\/04\/2019 13:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40017","activity_ticket_id":"41081","ticket_reference":"HDT42162","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Model to be rehung","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/04\/19","activity_end":"2019-04-04 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49396","activity_notes":"Please can you arrange. The model is back with us. We now need the scaffold tower with platform and 4 x contractors this time to re-fit back onto the wall mount. Location photo attached. Can you let me know when this can be done mornings from 09:30hrs works best for us so that KPF staff can be here to supervise activity? ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2019 10:07 (jan)<\/b>Scheduled for Thurs, 4th April from 9.30am<\/p>

04\/04\/2019 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40018","activity_ticket_id":"41079","ticket_reference":"HDT42160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen cupboard","ticket_address_1":"Flat 3, Quantic House","ticket_address_2":"135 Salusbury Rd, Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/04\/19","activity_end":"2019-04-04 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49397","activity_notes":"Please attend the below flat to fix their kitchen cupboard which is coming away from the wall. Please contact tenant on 07454 373787 (Natalia) Flat 3 Quantic House, Queens Park, NW6","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2019 16:40 (jan)<\/b>Email to tenant for access Tues am, 2nd April between 8 and 10am<\/p>

01\/04\/2019 16:52 (jan)<\/b>Scheduled for Tues, 2nd April between 8 and 10am<\/p>

02\/04\/2019 15:39 (sandra)<\/b>water damaged door. picture to follow <\/p>

04\/04\/2019 12:08 (jan)<\/b>Booked for this afternoon between 1.30 and 2pm<\/p>

04\/04\/2019 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40019","activity_ticket_id":"41101","ticket_reference":"HDT42182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door lock","ticket_address_1":"Flat 4.1, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/19","activity_end":"2019-04-08 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49398","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with lock as per below and confirm attendance.Daniel Masters just let me know that his second lock on his front door is broken and was wondering if someone at your team could fix it?","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2019 12:16 (jan)<\/b>Email for access this afternoon<\/p>

04\/04\/2019 16:11 (jan)<\/b>Booked for Monday, 8th April with keys<\/p>

08\/04\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40020","activity_ticket_id":"41102","ticket_reference":"HDT42183","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 10th APRIL","ticket_address_1":"Flat 3.1,38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/19","activity_end":"2019-04-10 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49399","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:22 (jan)<\/b>Proposed attendance on Wed, 10th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:37 (jan)<\/b>Access arranged for Wednesday, 10th April with keys<\/p>

11\/04\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40021","activity_ticket_id":"41103","ticket_reference":"HDT42184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 10th APRIL","ticket_address_1":"Flat 3.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/19","activity_end":"2019-04-10 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49400","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 12:41 (jan)<\/b>Access arranged for Wednesday, 10th April with keys<\/p>

11\/04\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40022","activity_ticket_id":"41104","ticket_reference":"HDT42185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 10th APRIL","ticket_address_1":"Flat 4.2, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/19","activity_end":"2019-04-10 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49401","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:25 (jan)<\/b>Attendance proposed on 10th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:45 (jan)<\/b>Access arranged for Wednesday, 10th April with keys<\/p>

11\/04\/2019 13:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40023","activity_ticket_id":"41105","ticket_reference":"HDT42186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 10th APRIL","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/19","activity_end":"2019-04-10 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49402","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:26 (jan)<\/b>Attendance proposed on 10th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:46 (jan)<\/b>Access arranged for Wednesday, 10th April with keys<\/p>

11\/04\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40024","activity_ticket_id":"41106","ticket_reference":"HDT42187","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 10th APRIL","ticket_address_1":"Flat 4.4, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/19","activity_end":"2019-04-10 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49403","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:26 (jan)<\/b>Attendance proposed on 10th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:47 (jan)<\/b>Access arranged for Wednesday, 10th April with keys<\/p>

11\/04\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40025","activity_ticket_id":"41107","ticket_reference":"HDT42188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 10th APRIL","ticket_address_1":"Flat 4.1, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/19","activity_end":"2019-04-10 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49404","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:27 (jan)<\/b>Attendance proposed on 10th April. Awaiting confirmation of access<\/p>

04\/04\/2019 15:27 (jan)<\/b>Attendance proposed on 10th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:48 (jan)<\/b>Access arranged for Wednesday, 10th April with keys<\/p>

11\/04\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40026","activity_ticket_id":"41108","ticket_reference":"HDT42189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 11th APRIL","ticket_address_1":"Flat 2, 32-34 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49405","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:28 (jan)<\/b>Attendance proposed on 11th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:40 (jan)<\/b>Access arranged for Thursday, 11th April with keys<\/p>

11\/04\/2019 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40027","activity_ticket_id":"41109","ticket_reference":"HDT42190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 12th APRIL","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/19","activity_end":"2019-04-12 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49406","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:29 (jan)<\/b>Attendance proposed on 12th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:51 (jan)<\/b>Access arranged for Friday, 12th April with keys<\/p>

16\/04\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40028","activity_ticket_id":"41110","ticket_reference":"HDT42191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 12th APRIL","ticket_address_1":"Flat 2, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/19","activity_end":"2019-04-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49407","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:30 (jan)<\/b>Attendance proposed on 12th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:53 (jan)<\/b>Access arranged for Friday, 12th April with keys<\/p>

16\/04\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40029","activity_ticket_id":"41111","ticket_reference":"HDT42192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 12th APRIL","ticket_address_1":"Flat 2, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/19","activity_end":"2019-04-12 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49408","activity_notes":"Gas Safety TestsReddan to confirm dates of attendance so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 15:31 (jan)<\/b>Attendance proposed on 12th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:55 (jan)<\/b>Access arranged for Friday, 12th April with keys<\/p>

16\/04\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40030","activity_ticket_id":"41112","ticket_reference":"HDT42193","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Toilet blocked (3rd floor disabled)","ticket_address_1":"PZ Cussons Beauty","ticket_address_2":"14 Upper St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/04\/19","activity_end":"2019-04-04 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49409","activity_notes":"Our 3rd floor disable toilet has blocked again","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2019 16:13 (jan)<\/b>To return Friday, 5th April with required parts<\/p>

05\/04\/2019 13:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40031","activity_ticket_id":"41113","ticket_reference":"HDT42194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 2, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/19","activity_end":"2019-04-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49410","activity_notes":"Please assign a works order to Redden for the following:Investigate leak following discovery of one from repair works in flat 2:REMOVED SCREW HOLDING THE SENSOR AND WATER STARTED TO DRIP DOWN. AND CEILING IS DAMP. I BELIEVE A LEAK FROM ABOVE BUT COULD BE A RAIN GULLEY.","activity_timesheet":"1","ticket_notes_combined":"

04\/04\/2019 15:38 (jan)<\/b>Email to client for access into Flat 3 on Fri am, 12th April<\/p>

05\/04\/2019 16:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40032","activity_ticket_id":"41114","ticket_reference":"HDT42195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet broken","ticket_address_1":"38 Wellington St Townhouse (2nd floor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/04\/19","activity_end":"2019-04-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49411","activity_notes":"Could you please send a contractor to attend the above property to repair a broken toilet Access to be agreed with Toby toby@walkthecongo.com07835 849434","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2019 15:59 (jan)<\/b>Email for access Friday am, 5th April<\/p>

05\/04\/2019 09:11 (jan)<\/b>Booked for today, access via tenant<\/p>

05\/04\/2019 16:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40033","activity_ticket_id":"40983","ticket_reference":"HDT42064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/04\/19","activity_end":"2019-04-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49412","activity_notes":"Towel rail element ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 14:34 (jane)<\/b>Gas 00416Electric 01877<\/p>

21\/03\/2019 15:35 (jane)<\/b>Please note, the rotten carpet has already been removed by the cleaners<\/p>

21\/03\/2019 15:42 (jan)<\/b>Emailed for access Monday am, 25th March<\/p>

21\/03\/2019 15:49 (jan)<\/b>Requested access for Thurs, 28th March<\/p>

22\/03\/2019 09:05 (jane)<\/b>Alarms tested and working ok1 x heat\/smoke alarm in kitchen Replace March 20281 x Carbon monoxide alarm in kitchen Replace April 20281 x Smoke alarm in lounge Replace March 20281 x Smoke alarm in hallwayReplace March 20281 x Smoke alarm in bedroom Replace March 2028<\/p>

26\/03\/2019 10:55 (sandra)<\/b>awaiting for a commencement date from AM to start the list of works. We have suggested 28th <\/p>

26\/03\/2019 11:24 (jan)<\/b>Booked for Thurs, 28th March with keys<\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 09:42 (sandra)<\/b>electric radiator valve needs replacing <\/p>

01\/04\/2019 12:46 (jan)<\/b>Email for access today or tomorrow<\/p>

01\/04\/2019 14:08 (jan)<\/b>Email for access for Alan on Tues, 2nd April<\/p>

01\/04\/2019 15:57 (sandra)<\/b>new stat ordered <\/p>

03\/04\/2019 15:04 (jan)<\/b>Email to tenant for access on Thurs, 4th April to fit the new towel rail element<\/p>

03\/04\/2019 16:58 (jan)<\/b>Booked for Thurs, 4th April after 9am with keys<\/p>

04\/04\/2019 09:07 (jane )<\/b>(Ticket Closed)<\/p>

04\/04\/2019 16:05 (jan)<\/b>Email to tenant to advise that we will attend with keys on Fri, 5th April with a replacement element<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40034","activity_ticket_id":"40983","ticket_reference":"HDT42064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/04\/19","activity_end":"2019-04-05 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49413","activity_notes":"Please raise a work order for Reddan to carry out ITC today, clean being carried out this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2019 14:34 (jane)<\/b>Gas 00416Electric 01877<\/p>

21\/03\/2019 15:35 (jane)<\/b>Please note, the rotten carpet has already been removed by the cleaners<\/p>

21\/03\/2019 15:42 (jan)<\/b>Emailed for access Monday am, 25th March<\/p>

21\/03\/2019 15:49 (jan)<\/b>Requested access for Thurs, 28th March<\/p>

22\/03\/2019 09:05 (jane)<\/b>Alarms tested and working ok1 x heat\/smoke alarm in kitchen Replace March 20281 x Carbon monoxide alarm in kitchen Replace April 20281 x Smoke alarm in lounge Replace March 20281 x Smoke alarm in hallwayReplace March 20281 x Smoke alarm in bedroom Replace March 2028<\/p>

26\/03\/2019 10:55 (sandra)<\/b>awaiting for a commencement date from AM to start the list of works. We have suggested 28th <\/p>

26\/03\/2019 11:24 (jan)<\/b>Booked for Thurs, 28th March with keys<\/p>

28\/03\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

28\/03\/2019 15:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/03\/2019 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2019 09:42 (sandra)<\/b>electric radiator valve needs replacing <\/p>

01\/04\/2019 12:46 (jan)<\/b>Email for access today or tomorrow<\/p>

01\/04\/2019 14:08 (jan)<\/b>Email for access for Alan on Tues, 2nd April<\/p>

01\/04\/2019 15:57 (sandra)<\/b>new stat ordered <\/p>

03\/04\/2019 15:04 (jan)<\/b>Email to tenant for access on Thurs, 4th April to fit the new towel rail element<\/p>

03\/04\/2019 16:58 (jan)<\/b>Booked for Thurs, 4th April after 9am with keys<\/p>

04\/04\/2019 09:07 (jane )<\/b>(Ticket Closed)<\/p>

04\/04\/2019 16:05 (jan)<\/b>Email to tenant to advise that we will attend with keys on Fri, 5th April with a replacement element<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40035","activity_ticket_id":"41115","ticket_reference":"HDT42196","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace smoke alarm ","ticket_address_1":"Flat 3, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/19","activity_end":"2019-04-04 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49414","activity_notes":"Removed\/Replaced 1 x mains smoke alarm","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 16:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40036","activity_ticket_id":"41116","ticket_reference":"HDT42197","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert - 10th APRIL","ticket_address_1":"Flat 3.2, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49415","activity_notes":"Please attend site: 38 St Martins Lane, Flat 3.2 to carry out a Gas Safety Test. Please confirm dates of attendance with James Murphy 07957 831667 so access can be arranged.","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2019 16:19 (jan)<\/b>Attendance proposed on 10th April. Awaiting confirmation of access<\/p>

08\/04\/2019 12:38 (jan)<\/b>Access arranged for Wednesday, 10th April with keys<\/p>

09\/04\/2019 14:20 (jan)<\/b>Booked for Wed, 10th April between 4 and 6pm. Access via tenant<\/p>

10\/04\/2019 11:56 (jan)<\/b>Email to reschedule for Thurs, 11th April at 8am<\/p>

10\/04\/2019 15:27 (jan)<\/b>Rescheduled for Thurs, 11th April at 8am. Access via tenants<\/p>

11\/04\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40037","activity_ticket_id":"41117","ticket_reference":"HDT42198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dispose of items","ticket_address_1":"36\/40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/19","activity_end":"2019-04-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49416","activity_notes":"Please assign a works order to Redden for the followingPlease dispose of the items left outside of flat 3 as pictures","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2019 09:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40038","activity_ticket_id":"41119","ticket_reference":"HDT42200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12821 - 3rd Floor Flat, 39 Wardour Street ","ticket_address_1":"3rd Floor Flat, 39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/19","activity_end":"2019-04-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49417","activity_notes":"We attended yesterday and completed the quoted work, leaving both immersion running. When we put the cylinder back into operation, the combination valve wasn't allowing us to isolate the calorifier to reset the megaflow air gap. The combination valve needs to be changed to stop the safety valves potentially discharging water. ","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2019 10:00 (jan)<\/b>Scheduled for Friday, 12th April<\/p>

09\/04\/2019 15:53 (jan)<\/b>Tenant currently unresponsive to our request to book in the works<\/p>

18\/04\/2019 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40039","activity_ticket_id":"41118","ticket_reference":"HDT42199","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"No hot water","ticket_address_1":"Admiral Codrington, 17 Mossop St ","ticket_address_2":"South Kensington","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/19","activity_end":"2019-04-05 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49418","activity_notes":"No hot water coming into the kitchen.","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2019 10:53 (jan)<\/b>MK to attend today<\/p>

05\/04\/2019 14:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40040","activity_ticket_id":"41020","ticket_reference":"HDT42101","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light box","ticket_address_1":"Relax, 7 Mercer St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/19","activity_end":"2019-04-05 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49419","activity_notes":"We have been asked to move the new Light box for RelaxPlease can you send someone that is able to do this , I can show them the new location ( will need to be an electrician ) ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:29 (sandra)<\/b>liaising with client <\/p>

02\/04\/2019 08:09 (jane)<\/b>Attending on Wednesday 3rd April <\/p>

05\/04\/2019 11:37 (jane )<\/b>(Ticket Closed)<\/p>

05\/04\/2019 14:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2019 14:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40041","activity_ticket_id":"41120","ticket_reference":"HDT42201","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Resilicon works","ticket_address_1":"Flat 14, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/19","activity_end":"2019-04-05 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49420","activity_notes":"Resilicon shower, kitchen worktops and around kitchen hob","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2019 10:28 (jan )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40042","activity_ticket_id":"41121","ticket_reference":"HDT42202","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Make good wall","ticket_address_1":"Flat 18, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"04\/04\/19","activity_end":"2019-04-04 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49421","activity_notes":"Make good wall round thermostat","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2019 10:47 (jan )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40043","activity_ticket_id":"41122","ticket_reference":"HDT42203","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light","ticket_address_1":"Flat 4, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/19","activity_end":"2019-04-05 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49422","activity_notes":"Could you ask the electrician to take a look at the light in the shower please? It comes on for a short time then dies!! ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2019 13:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40044","activity_ticket_id":"41123","ticket_reference":"HDT42204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out","ticket_address_1":"5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/19","activity_end":"2019-04-05 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49423","activity_notes":"Please attend 5 Gerrard Street as soon as possible to investigate and repair the lighting on both the 1st and 2nd floor. Reportedly all the lights have gone out on both 1st and 2nd floors and the emergency lighting is now on.","activity_timesheet":"1","ticket_notes_combined":"

05\/04\/2019 11:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40045","activity_ticket_id":"41124","ticket_reference":"HDT42205","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Action notices","ticket_address_1":"44 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/19","activity_end":"2019-04-05 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49424","activity_notes":"Please raise a work order for Reddan to install action notices as per belowOverdue3PMA10177844 Wellington St & 3 Russell StreetFire Risk Assessment\/ReviewPost a completed fire action notice alongside the call points on site","activity_timesheet":"1","ticket_notes_combined":"

05\/04\/2019 14:56 (jane)<\/b>Fire action signs on order <\/p>

05\/04\/2019 15:08 (jane)<\/b>3 working days lead-time on signs <\/p>

10\/04\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40046","activity_ticket_id":"41125","ticket_reference":"HDT42206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test","ticket_address_1":"26-31 Cranbourn St & 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/19","activity_end":"2019-04-05 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49425","activity_notes":"Please raise a work order for Reddan to carry out the following action below;PAT required on floor lamp at the front entrance door off Cranbourn Street","activity_timesheet":"1","ticket_notes_combined":"

05\/04\/2019 13:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40047","activity_ticket_id":"41126","ticket_reference":"HDT42207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Digi lock","ticket_address_1":"11-13 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/04\/19","activity_end":"2019-04-05 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49426","activity_notes":"Please attend site attend resolve the below issue with the digi lock: The digi-lock on the first floor toilets seems to be broken reportedly, it feels as though the buttons are not working and the handle doesnt turn.","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2019 14:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40048","activity_ticket_id":"40751","ticket_reference":"HDT41832","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"JH\/JH\/12730 - 39 Earlham Street ","ticket_address_1":"39 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/19","activity_end":"2019-04-05 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49427","activity_notes":"Various works 1) To remove TV Screen for Meeting Room 4 and make good wall2) Remove projector screen from Meeting Room 1, make good wall and install TV screen from MeetingRoom 4.3) To relocate TV Aerial point for Meeting Room 4 to Meeting Room 14) Rise up two fluorescent strip lights at rear of office ready for new Pods to be installed I would like to book in someone to build the following cabinet:And once this is done, move a tv onto it and install it. (Alan knows the TV, Its very heavy).Ideally on either the 10th or 11th April, this will then be able to be done in work hours?A couple of our lights have gone in the office can we have this replaced please.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2019 16:18 (sandra)<\/b>Can I confirm our electrician can be with you on Thursday 21st March at 7.30 am to start the works.He can continue Friday afternoon at 2 pm in the meeting room where you are having the meeting Friday morningAnd he will then return Monday morning from 8 am to complete the works.Can you confirm this and I will book this for you.<\/p>

20\/03\/2019 13:39 (jane)<\/b>2nd Part of the works have been rescheduled for Thursday 28th March <\/p>

01\/04\/2019 09:13 (sandra)<\/b>rescheduled as tv too heavy to go on wall. awaiting delivery of the cabinet and client will update us and book in to complete the works <\/p>

01\/04\/2019 15:55 (jan)<\/b>Booked for Thurs, 11th April to erect the cabinet<\/p>

02\/04\/2019 14:14 (jan)<\/b>Client has asked to move the date forward to erect the cabinet. Email for access Wed am, 3rd April<\/p>

02\/04\/2019 14:26 (jan)<\/b>Rescheduled for Friday, 5th April at 9am<\/p>

30\/04\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

30\/04\/2019 09:56 (sandra)<\/b>Had to put together a stand as TV was to heavy for the wall. <\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40049","activity_ticket_id":"41127","ticket_reference":"HDT42208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet handle","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/19","activity_end":"2019-04-05 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49428","activity_notes":"Please assign a works order to Redden for the followingRepair handle to toilet on third floor.Travis has been made aware of this job.","activity_timesheet":"1","ticket_notes_combined":"

05\/04\/2019 14:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40050","activity_ticket_id":"41128","ticket_reference":"HDT42209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower and tap issues","ticket_address_1":"Flat 3, Quantic House","ticket_address_2":"College Parade, Salusbury Road, Queens Park","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/04\/19","activity_end":"2019-04-05 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49429","activity_notes":"Please attend Flat 3, Quantic house to fix plumbing issues with shower and tap that has been reported to you by tenants.","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2019 15:34 (jan)<\/b>Parts on order<\/p>

09\/05\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40051","activity_ticket_id":"41129","ticket_reference":"HDT42210","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"No hot water","ticket_address_1":"Admiral Codrington, 17 Mossop St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/19","activity_end":"2019-04-05 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49430","activity_notes":"Quoted works","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2019 13:07 (sandra)<\/b>I've just looked at the above boiler which requires a control pcb and probe. Cost to replace both 446.21 incl vat. ( main are very expensive)<\/p>

11\/04\/2019 13:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40052","activity_ticket_id":"41130","ticket_reference":"HDT42211","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"Main door grinding ","ticket_address_1":"Argos","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"05\/04\/19","activity_end":"2019-04-05 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49431","activity_notes":"Main door grinding on the floor ","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 12:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40053","activity_ticket_id":"41134","ticket_reference":"HDT42215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window shattered","ticket_address_1":"38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"08\/04\/19","activity_end":"2019-04-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49432","activity_notes":"One of the windows at the entrance to the building was shattered last night - Ive attached two photos. The glass doesnt currently have any pieces missing but the shattering is pretty bad. Service desk please raise a work order for Reddan to attend to the above property to resolve and make safe issue below.","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2019 13:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40054","activity_ticket_id":"41137","ticket_reference":"HDT42218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door release button","ticket_address_1":"25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/04\/19","activity_end":"2019-04-08 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49433","activity_notes":"Please raise a work order for Reddan to attend to look at the release button to the main door as it seems to work intermittently.","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2019 15:59 (jan)<\/b>Email to advise that we will attend on Monday, 15th April at 8am<\/p>

18\/04\/2019 12:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40055","activity_ticket_id":"41138","ticket_reference":"HDT42219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 2, Egmont House, ","ticket_address_2":"114-116 Shaftesbury Ave","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"12\/04\/19","activity_end":"2019-04-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49434","activity_notes":"Please raise WO to Reddan for intercom at 2 Egmont House, it doesnt ring when someone rings the bell.","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 09:44 (jan)<\/b>Email to confirm access with keys<\/p>

18\/04\/2019 12:53 (sandra)<\/b>part on order <\/p>

25\/04\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40056","activity_ticket_id":"41139","ticket_reference":"HDT42220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"13 Goodwins Court, Flats 1,2 & 3","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"09\/04\/19","activity_end":"2019-04-09 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49435","activity_notes":"Please raise a work order for Reddan to attend to investigate all apartments to see if there are any leaks, there is a small leak that is appearing in the restaurant below.Can you confirm when someone can attend so Angela can arrange access.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2019 10:16 (jan)<\/b>Email for access at around midday today<\/p>

08\/04\/2019 12:20 (jan)<\/b>Booked for Tues, 9th April between 8 and 8.30am<\/p>

11\/04\/2019 13:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40057","activity_ticket_id":"41133","ticket_reference":"HDT42214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - boiler ","ticket_address_1":"Flat 4","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4ER","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/04\/19","activity_end":"2019-04-08 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49436","activity_notes":"Rebecca 07833469270 reports the boiler is not working. She says that the boiler display is displaying F22","activity_timesheet":"1","ticket_notes_combined":"

08\/04\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40058","activity_ticket_id":"41132","ticket_reference":"HDT42213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - boiler faulty","ticket_address_1":"Flat 2 ","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1 7DG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/04\/19","activity_end":"2019-04-08 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49437","activity_notes":"boiler faulty","activity_timesheet":"1","ticket_notes_combined":"

08\/04\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40060","activity_ticket_id":"41142","ticket_reference":"HDT42223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler break down ","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/19","activity_end":"2019-04-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49439","activity_notes":"follow on HDT42213 - boiler break down ","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 10:44 (jan)<\/b>Booked for today between 2 and 3pm, tenant will provide access<\/p>

12\/04\/2019 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40061","activity_ticket_id":"41141","ticket_reference":"HDT42222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - tenant has no keys ","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/04\/19","activity_end":"2019-04-08 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49440","activity_notes":"no keys to enter apartment ","activity_timesheet":"1","ticket_notes_combined":"

08\/04\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40062","activity_ticket_id":"41143","ticket_reference":"HDT42224","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked Toilets","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/04\/19","activity_end":"2019-04-08 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49441","activity_notes":"Blocked toilets on 5th floor. When flushed they fill up.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2019 11:42 (sandra)<\/b>attending 8\/4<\/p>

09\/04\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40063","activity_ticket_id":"41144","ticket_reference":"HDT42225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"1 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/04\/19","activity_end":"2019-04-08 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49442","activity_notes":"Please attend 1 Horse & Dolphin Yard to investigate and resolve issue with intercom as it has stopped working.","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 12:54 (sandra )<\/b>(Ticket Closed)<\/p>

29\/04\/2019 08:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2019 08:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40064","activity_ticket_id":"40669","ticket_reference":"HDT41750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 8TH APRIL","ticket_address_1":"Flat 2, 62a Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/04\/19","activity_end":"2019-04-08 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49443","activity_notes":"Please raise a work order for Reddan to carry out ITC'S on the 8th of April, Tenant moves in on the 11th and clean will be carried out on the 10th.Change door top and bottom lockCan Reddan replace battery to the thermostat when the ITC's are carried out.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:02 (sandra)<\/b>8th April<\/p>

02\/04\/2019 12:24 (sandra)<\/b>emailed client to see if we can attend on 5th <\/p>

02\/04\/2019 12:44 (sandra)<\/b>if not booked with Roy by Friday then give to Iain for Monday <\/p>

08\/04\/2019 11:52 (sandra)<\/b>I have replaced both apartment door locks,and replaced batteries in the thermostat. <\/p>

11\/04\/2019 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40065","activity_ticket_id":"41146","ticket_reference":"HDT42227","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/12829 - Argos - Road Repairs ","ticket_address_1":"Argos - Road Repairs ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/04\/19","activity_end":"2019-04-08 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49444","activity_notes":"1) To cut out defective area to main transport entrance down to a sound base and clear from site.Supply ready mix C40 concrete and tamper to match existing surface.2) Using a concrete cutter, cut out defective area to Bay 48, remove damaged area and refill with C40 concrete mix, tamper to match existing surface.3) Cut out 3No defective areas outside Bay 52, down to a sound base and clear from site.Supply ready mix C40 concrete and tamper to match existing surfaces ","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 11:38 (jane)<\/b>Commencing Tuesday 23rd April <\/p>

24\/04\/2019 12:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40066","activity_ticket_id":"41145","ticket_reference":"HDT42226","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"JH\/JH\/12830 - Wash Room - Argos, Basildon","ticket_address_1":"Wash Room - Argos","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/04\/19","activity_end":"2019-04-08 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49445","activity_notes":"To supply and fit new stud frame to protrude of newly fitted water heater, refix across panel to new stud frame using screws and caps, supply and fit new mirror to access panel on completion ","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 11:39 (jane)<\/b>Commencing Tuesday 23rd April <\/p>

24\/04\/2019 12:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40067","activity_ticket_id":"41147","ticket_reference":"HDT42228","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Bollards and bins","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/04\/19","activity_end":"2019-04-08 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49446","activity_notes":"Bollards and bins","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 15:53 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40068","activity_ticket_id":"41148","ticket_reference":"HDT42229","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Shop front","ticket_address_1":"41-45 Neal St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/04\/19","activity_end":"2019-04-08 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49447","activity_notes":"External shop front","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 15:52 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40069","activity_ticket_id":"41081","ticket_reference":"HDT42162","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Model to be rehung","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/04\/19","activity_end":"2019-04-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49448","activity_notes":"Please can you arrange. The model is back with us. We now need the scaffold tower with platform and 4 x contractors this time to re-fit back onto the wall mount. Location photo attached. Can you let me know when this can be done mornings from 09:30hrs works best for us so that KPF staff can be here to supervise activity? ","activity_timesheet":null,"ticket_notes_combined":"

02\/04\/2019 10:07 (jan)<\/b>Scheduled for Thurs, 4th April from 9.30am<\/p>

04\/04\/2019 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40070","activity_ticket_id":"41149","ticket_reference":"HDT42230","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"Uneven floor tile","ticket_address_1":"Meeting Protocol Worldwide Ltd,","ticket_address_2":"1st Floor, 1-3 Mortimer St","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/04\/19","activity_end":"2019-04-08 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49449","activity_notes":"Please can somebody come and adjust an uneven floor tile for us?","activity_timesheet":"1","ticket_notes_combined":"

09\/04\/2019 13:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40071","activity_ticket_id":"41150","ticket_reference":"HDT42231","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12831 - 27 Slingsby Place - Gas Cert Remedial Works 25TH\/26TH APRIL","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/19","activity_end":"2019-04-26 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49450","activity_notes":"Gas cert remedial works","activity_timesheet":null,"ticket_notes_combined":"

09\/04\/2019 11:55 (sandra)<\/b>currently being scheduled with tenants<\/p>

17\/04\/2019 14:15 (jan)<\/b>Email to client for assistance with access to Flats 8, 14 and 17. Access gained to all other flats<\/p>

29\/04\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40072","activity_ticket_id":"41151","ticket_reference":"HDT42232","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak","ticket_address_1":"11-14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"09\/04\/19","activity_end":"2019-04-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49451","activity_notes":"Can I get somome here at 12pm Today. I need them to look at a leak into a ceiling. It should take less than an hour. ","activity_timesheet":"1","ticket_notes_combined":"

09\/04\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>

09\/04\/2019 13:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/04\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40073","activity_ticket_id":"41139","ticket_reference":"HDT42220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"13 Goodwins Court, Flats 1,2 & 3","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/04\/19","activity_end":"2019-04-10 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49452","activity_notes":"Please raise a work order for Reddan to attend to investigate all apartments to see if there are any leaks, there is a small leak that is appearing in the restaurant below.Can you confirm when someone can attend so Angela can arrange access.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2019 10:16 (jan)<\/b>Email for access at around midday today<\/p>

08\/04\/2019 12:20 (jan)<\/b>Booked for Tues, 9th April between 8 and 8.30am<\/p>

11\/04\/2019 13:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40074","activity_ticket_id":"41153","ticket_reference":"HDT42234","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door stiff","ticket_address_1":"94 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/04\/19","activity_end":"2019-04-10 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49453","activity_notes":"Can we have the front door adjusted as the residents are finding the door very stiff to close please?Keys are from our office.","activity_timesheet":"1","ticket_notes_combined":"

10\/04\/2019 15:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40075","activity_ticket_id":"41154","ticket_reference":"HDT42235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/04\/19","activity_end":"2019-04-09 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49454","activity_notes":"Please raise WO to Reddan to attend to leak under sink. Issues in addition to the sink as follows,> 3 kitchen lights dont work, the others are very temperamental when switching on and off.> Theres a fault with the shower cable where the material has worn away> Theres a crack on one of the blinds panel> One of the blinds doesnt roll all the way down due to the strings being broken. Meaning you cant do a room blackout and light comes in early morning.> Theres a panel missing off the right hand side blind and crack on the window frame","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2019 10:50 (jan)<\/b>Email for access Wednesday, 10th April<\/p>

09\/04\/2019 14:17 (jan)<\/b>Booked for Wed, 10th April after 12pm. With keys but knock before entry<\/p>

11\/04\/2019 09:23 (jan)<\/b>Email for access today<\/p>

11\/04\/2019 15:49 (jan)<\/b>Email for access on Monday, 15th April for DBCS<\/p>

11\/04\/2019 15:58 (jan)<\/b>Booked for Monday, 15th April after 2pm. With keys but knock first<\/p>

18\/04\/2019 14:37 (jan)<\/b>Email to tenant for access on Wed, 24th April.<\/p>

18\/04\/2019 15:51 (jan)<\/b>Booked for Wed, 24th April. With keys, knock before entry<\/p>

25\/04\/2019 08:30 (sandra)<\/b>Dimmer switch fault in main room and kitchen Order 3 replacement dimmer modules Temp repair done<\/p>

02\/05\/2019 15:35 (jan)<\/b>Email to tenant for access Fri pm, 3rd May<\/p>

02\/05\/2019 15:47 (jan)<\/b>Electrical works booked for Fri, 3rd May between 2 and 6pm with keys<\/p>

07\/05\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40076","activity_ticket_id":"41154","ticket_reference":"HDT42235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/04\/19","activity_end":"2019-04-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49455","activity_notes":"Please raise WO to Reddan to attend to leak under sink. Issues in addition to the sink as follows,> 3 kitchen lights dont work, the others are very temperamental when switching on and off.> Theres a fault with the shower cable where the material has worn away> Theres a crack on one of the blinds panel> One of the blinds doesnt roll all the way down due to the strings being broken. Meaning you cant do a room blackout and light comes in early morning.> Theres a panel missing off the right hand side blind and crack on the window frame","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2019 10:50 (jan)<\/b>Email for access Wednesday, 10th April<\/p>

09\/04\/2019 14:17 (jan)<\/b>Booked for Wed, 10th April after 12pm. With keys but knock before entry<\/p>

11\/04\/2019 09:23 (jan)<\/b>Email for access today<\/p>

11\/04\/2019 15:49 (jan)<\/b>Email for access on Monday, 15th April for DBCS<\/p>

11\/04\/2019 15:58 (jan)<\/b>Booked for Monday, 15th April after 2pm. With keys but knock first<\/p>

18\/04\/2019 14:37 (jan)<\/b>Email to tenant for access on Wed, 24th April.<\/p>

18\/04\/2019 15:51 (jan)<\/b>Booked for Wed, 24th April. With keys, knock before entry<\/p>

25\/04\/2019 08:30 (sandra)<\/b>Dimmer switch fault in main room and kitchen Order 3 replacement dimmer modules Temp repair done<\/p>

02\/05\/2019 15:35 (jan)<\/b>Email to tenant for access Fri pm, 3rd May<\/p>

02\/05\/2019 15:47 (jan)<\/b>Electrical works booked for Fri, 3rd May between 2 and 6pm with keys<\/p>

07\/05\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40077","activity_ticket_id":"41155","ticket_reference":"HDT42236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Self closing unit","ticket_address_1":"21 Wardour St, 2nd floor kitchen fire floor","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/19","activity_end":"2019-04-09 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49456","activity_notes":"Please could you process the following purchase order.Job: To install a self closing unit on the 2nd floor kitchen fire floor at 21 Wardour Street.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2019 11:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40078","activity_ticket_id":"41156","ticket_reference":"HDT42237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak through light fitting","ticket_address_1":"Flat 3.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/04\/19","activity_end":"2019-04-10 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49457","activity_notes":"Please raise WO to reddan to attend to leak through light fitting - Flat 3.1, 28 Lisle Street","activity_timesheet":"1","ticket_notes_combined":"

09\/04\/2019 11:30 (jan)<\/b>Email for access Wed, 10th April<\/p>

10\/04\/2019 15:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40079","activity_ticket_id":"41157","ticket_reference":"HDT42238","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pipework","ticket_address_1":"5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/19","activity_end":"2019-04-09 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49458","activity_notes":"Please attend site to enclose exposed pipework on the common area stairwell on the top floor.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2019 10:48 (jane)<\/b>Not complete, Formwork fitted ready for cladding tomorrow<\/p>

12\/04\/2019 08:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40080","activity_ticket_id":"41158","ticket_reference":"HDT42239","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet blocked","ticket_address_1":"17 Slingsby Place, 4th Floor ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"09\/04\/19","activity_end":"2019-04-09 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49459","activity_notes":"Can we attend to the toilets on the 1st floor please jan asap. I just met with Mike ref the further works required but for now it's still blocked...","activity_timesheet":"1","ticket_notes_combined":"

09\/04\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40081","activity_ticket_id":"41160","ticket_reference":"HDT42241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smashed shopfront","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"09\/04\/19","activity_end":"2019-04-09 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49460","activity_notes":"To attend to smashed shopfront","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2019 09:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40082","activity_ticket_id":"41159","ticket_reference":"HDT42240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light fitting cover","ticket_address_1":"Flat 2, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/04\/19","activity_end":"2019-04-09 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49461","activity_notes":"Please attend Flat 2, 58a Shafestbury Avenue to carry out the following:- The plastic cover for the light fittings in the bathroom has shattered. - The tenant also requested some blinds to be fitted in the bathroom window (as their bathroom is opposite a commercial kitchen), can we please get a quote for this","activity_timesheet":"1","ticket_notes_combined":"

09\/04\/2019 16:14 (jan)<\/b>Email to client for access Wed am to take measurements\/details<\/p>

25\/04\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40083","activity_ticket_id":"41162","ticket_reference":"HDT42243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FRIDAY, 3RD MAY","ticket_address_1":"Flat 8, Quantic House, College Parade","ticket_address_2":"Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/05\/19","activity_end":"2019-05-03 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49462","activity_notes":"Please attend flat 8 as they are having issues with floorboards where they are separating and also where repairs have happened in the past, they need to have their skirting boards decorated. Can you please liaise with Tenant directly for access?Savvas - fr.savvas@iereas.com","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2019 10:47 (jan)<\/b>Email to establish how much skirting requires painting<\/p>

10\/04\/2019 11:34 (jan)<\/b>Tenant can't make 11th April (too short notice). Email to schedule for Tues, 23rd April am. Ian Scott copied in to approve the bathroom works<\/p>

10\/04\/2019 11:51 (jan)<\/b>Tenant has requested Friday, 3rd May. Awaiting confirmation of time<\/p>

10\/04\/2019 11:59 (jan)<\/b>Booked for 8.30am on Friday, 3rd May. Access via tenant<\/p>

08\/05\/2019 13:18 (sandra)<\/b>Flooring has gone to quote and skirting cannot be reinstated and painted until flooring issue has been resolved. <\/p>

09\/05\/2019 11:01 (sandra)<\/b>(Placed On Hold) on hold waiting on flooring <\/p>

29\/05\/2019 12:38 (sandra )<\/b>(Ticket Closed)<\/p>

04\/06\/2019 12:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/06\/2019 12:44 (jane )<\/b>(Ticket Closed)<\/p>

04\/06\/2019 12:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/06\/2019 12:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40084","activity_ticket_id":"41163","ticket_reference":"HDT42244","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Shower issues","ticket_address_1":"Flat 11, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/04\/19","activity_end":"2019-04-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49463","activity_notes":"We are experiencing some issues with our shower again. There is something wrong with the pressure of the shower and only cold water is coming out. Even when it was coming out as hot water before it still seemed like we couldnt control the temperature.","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2019 09:25 (jan)<\/b>Email for access today<\/p>

11\/04\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40085","activity_ticket_id":"41164","ticket_reference":"HDT42245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 66a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"10\/04\/19","activity_end":"2019-04-10 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49464","activity_notes":"In Lilian's absence I emailed about my oven not working- suddenly stopped one day.As well, this heater situation is getting worse, and I feel myself getting sick due to it. Can someone please come and show me how to use it? No one has managed to figure it out from my friends\/family.Amaly Bibi 10\/04\/2019 09:39 (jan)<\/b>Email for access today<\/p>

11\/04\/2019 09:52 (jan)<\/b>Booked for today between 2 and 3pm, access with keys<\/p>

11\/04\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>

12\/04\/2019 13:09 (sandra)<\/b>They have looked the control panel. To unlock it you press and hold the key symbol, above the +, until the red key on the display dissappears. <\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40086","activity_ticket_id":"41164","ticket_reference":"HDT42245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, 66a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/19","activity_end":"2019-04-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49465","activity_notes":"In Lilian's absence I emailed about my oven not working- suddenly stopped one day.As well, this heater situation is getting worse, and I feel myself getting sick due to it. Can someone please come and show me how to use it? No one has managed to figure it out from my friends\/family.Amaly Bibi 10\/04\/2019 09:39 (jan)<\/b>Email for access today<\/p>

11\/04\/2019 09:52 (jan)<\/b>Booked for today between 2 and 3pm, access with keys<\/p>

11\/04\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>

12\/04\/2019 13:09 (sandra)<\/b>They have looked the control panel. To unlock it you press and hold the key symbol, above the +, until the red key on the display dissappears. <\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40088","activity_ticket_id":"41161","ticket_reference":"HDT42242","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12832 - Flat 18, 27 Slingsby Place ","ticket_address_1":"Flat 18, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/19","activity_end":"2019-05-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49467","activity_notes":"Following test to down-light in main room it was found that the supply cable to the lighting by patio door was found to be damaged above ceiling.To remove light fitting where required and replace supply cable, test on completion and leave working ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2019 12:13 (jan)<\/b>Booked for Friday, 26th April. With keys but knock first, to attend with MK for gas remedial works<\/p>

02\/05\/2019 15:43 (jan)<\/b>Email to tenant for access on Wed, 8th May at 10am<\/p>

02\/05\/2019 16:37 (jan)<\/b>Booked for Wed, 8th May at 10am. Access via tenant<\/p>

08\/05\/2019 15:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40089","activity_ticket_id":"41152","ticket_reference":"HDT42233","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12801 - 41-45 Neal Street ","ticket_address_1":"41-45 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/04\/19","activity_end":"2019-04-12 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49468","activity_notes":"To remove all wanted items currently stored and the first and second floors at the above site, cart away and dispose of environmentally friendly at waste transfer site.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2019 10:46 (jane)<\/b>Removal commencing Thursday and Friday this week <\/p>

12\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40090","activity_ticket_id":"41152","ticket_reference":"HDT42233","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12801 - 41-45 Neal Street ","ticket_address_1":"41-45 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"11\/04\/19","activity_end":"2019-04-12 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49469","activity_notes":"To remove all wanted items currently stored and the first and second floors at the above site, cart away and dispose of environmentally friendly at waste transfer site.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2019 10:46 (jane)<\/b>Removal commencing Thursday and Friday this week <\/p>

12\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40091","activity_ticket_id":"41152","ticket_reference":"HDT42233","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12801 - 41-45 Neal Street ","ticket_address_1":"41-45 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/04\/19","activity_end":"2019-04-12 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49470","activity_notes":"To remove all wanted items currently stored and the first and second floors at the above site, cart away and dispose of environmentally friendly at waste transfer site.","activity_timesheet":"1","ticket_notes_combined":"

10\/04\/2019 10:46 (jane)<\/b>Removal commencing Thursday and Friday this week <\/p>

12\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40092","activity_ticket_id":"41152","ticket_reference":"HDT42233","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12801 - 41-45 Neal Street ","ticket_address_1":"41-45 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/04\/19","activity_end":"2019-04-12 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49471","activity_notes":"To remove all wanted items currently stored and the first and second floors at the above site, cart away and dispose of environmentally friendly at waste transfer site.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2019 10:46 (jane)<\/b>Removal commencing Thursday and Friday this week <\/p>

12\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40093","activity_ticket_id":"40952","ticket_reference":"HDT42033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1.4, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"10\/04\/19","activity_end":"2019-04-10 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49472","activity_notes":"Please raise a work order for Reddan to attend to the below issues:Washing machine door handle is broken or needs refixing Hand basin taps extremely loose Blind broken in kitchen - if you cant repair the blind, please take details for a new one Anar Pasha 18\/03\/2019 10:54 (jan)<\/b>Email for access Wed am, 20th March<\/p>

22\/03\/2019 11:16 (jan)<\/b>Email for access today<\/p>

26\/03\/2019 13:45 (sandra)<\/b>access available Friday morning with Gas man who is booked to attend.<\/p>

29\/03\/2019 10:02 (sandra)<\/b>Attended and dismantled washing machine door to find the plastic part of the door handle has broken inside,I have attached a photo of the machine details so hopefully a replacement can be sourced and I could return to fit it,The blind has broken and will need replacing,the dimensions are,L 1370mm and W 1100mm,White 25mm wooden slats,with x3 material ribbons running from top to bottom.The basin tap has been reseated and tightened up.<\/p>

29\/03\/2019 11:20 (jane)<\/b>New blind on order - five days working lead-time <\/p>

29\/03\/2019 11:21 (jane)<\/b>Washing machine handle on order - 2 -4 days lead-time <\/p>

03\/04\/2019 14:13 (jan)<\/b>Email for access to fit washing machine handle on Friday, 5th April<\/p>

04\/04\/2019 09:36 (jan)<\/b>Further email for access<\/p>

04\/04\/2019 09:59 (jan)<\/b>tenant requested Monday, 8th April. Email for time and access<\/p>

05\/04\/2019 10:06 (jan)<\/b>Email to tenant for access today<\/p>

05\/04\/2019 10:44 (jan)<\/b>Attending today to fit washing machine handle<\/p>

05\/04\/2019 13:32 (jane)<\/b>Replaced washing machine door closer. Awaiting blind to complete.<\/p>

08\/04\/2019 15:09 (jan)<\/b>Email to tenant for access Wed am, 10th April<\/p>

09\/04\/2019 15:56 (jan)<\/b>Chased confirmation of access for Wed am, 10th April<\/p>

09\/04\/2019 16:04 (jan)<\/b>Booked for Wed, 10th April. Access with keys<\/p>

10\/04\/2019 13:23 (jan)<\/b>Washing machine has a program problem. Awaiting We Fix to advise when he can attend<\/p>

10\/04\/2019 16:59 (jan)<\/b>Awaiting confirmation from client that We Fix can attend Thurs pm, 11th or Friday am, 12th April<\/p>

11\/04\/2019 11:31 (jan)<\/b>Advised tenant that WE Fix will attend this afternoon or Friday am, 12th April<\/p>

16\/04\/2019 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40094","activity_ticket_id":"41165","ticket_reference":"HDT42246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Test","ticket_address_1":"Flat 2, 62 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/19","activity_end":"2019-04-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49473","activity_notes":"Please raise a work order for Reddan to attend Friday morning to carry out c02 and smoke alarm test.","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40095","activity_ticket_id":"41166","ticket_reference":"HDT42247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting issues","ticket_address_1":"1 Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/04\/19","activity_end":"2019-04-10 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49474","activity_notes":"Currently the lights in the living room\/kitchen would not even be suitable to have dinner in\/live in, as it is so dark once the sun goes down. As Emma mentioned we saw the flat in the day, and had no idea it was so badly lit at night time, which is very important to us.What we would like is to put potted lights to have warm LED lights evenly distributed throughout the space. (I attached an image of the kinds of lights we are imagining)With Alan, we decided that two rows of 3 lights on the kitchen side, 6 in total, would provide adequate lighting for that space and give us the even light distribution we are looking for. On the other side of the room, he told us that two potted lights per side of the square sky light, would provide us what we are looking for. The lights currently there are useless and an eyesore so we asked that once installed, since the lights will be much newer, better looking and of better quality that we get rid of the old lights, and fill those holes in. All of which he said he could do, after discussing with you of course.Timeline wise, the ideal situation for us was to have this agreed last week, us pay, so that they could start to work towards the end of our trip as Alan said it would be about a 2 week period before they could start, and we would not have to deal with construction while we are in the space.Jane - could the lights which are removed please be taken to George? Copied in - who will be at the above address on Neil's Yard?Key access is granted to Reddan for these works. Daniel\/Emma- please confirm when you would like them to start. ","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2019 14:20 (jan)<\/b>Tenants currently on holiday. Awaiting confirmed dates to attend<\/p>

11\/04\/2019 13:11 (sandra)<\/b>on hold until Alan gets back from AL as this has to be paid direct from the tenant as stated in Angelas email <\/p>

16\/04\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40096","activity_ticket_id":"41167","ticket_reference":"HDT42248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 24th tenant moves out ","ticket_address_1":"Flat 2, 32 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/19","activity_end":"2019-05-13 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49475","activity_notes":"Please raise a work order for Reddan to carry out ITC'S on the 24th May for 10.15am until 1pm, calen will be carried out from 1pm.","activity_timesheet":"1","ticket_notes_combined":"

16\/04\/2019 16:00 (sandra)<\/b>You can attend the above property on the 13th May to check the apartment? The tenant will not have moved out yet, however so please be aware of this<\/p>

20\/05\/2019 16:09 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40097","activity_ticket_id":"41168","ticket_reference":"HDT42249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12824 - 25 Garrick Street - Flue Remedial Works ","ticket_address_1":"25 Garrick Street - Flue Remedial Works ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/19","activity_end":"2019-05-01 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49476","activity_notes":"Flue Remedial Works ","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 12:00 (jan)<\/b>Email for access to flat 5 on Wed, 24th April<\/p>

18\/04\/2019 12:26 (sandra)<\/b>Booked for 29th May <\/p>

18\/04\/2019 15:03 (sandra)<\/b>access gain to Flat 5 on Wednesday 1st and access to Flat 7 on 3rd June <\/p>

24\/04\/2019 11:55 (sandra)<\/b>Flat 5 now booked for Wednesday 1st May and Flat 7 to be confirmed for Wednesday 5th June <\/p>

24\/04\/2019 15:45 (sandra)<\/b>Flat 7 booked for 5th June <\/p>

03\/05\/2019 09:54 (sandra)<\/b>Flat 5 completed <\/p>

03\/05\/2019 16:24 (sandra)<\/b>We have now completed all flue work in the above property and have disconnected the baxi noco system.I had to cut in an access hatch in the bathroom ceiling, and also had to remove the extract fan and ducting, for access in the boiler cupboard. All flue joints have now been fixed and are accessible as regulations require, and I've returned the extract system back to normal. There is no making good to do, as this was completed on the day and all areas have been cleaned.<\/p>

07\/06\/2019 09:48 (sandra)<\/b>need to return to remove tiles in the bathroom.emailed for spec of tiles and date to return.<\/p>

07\/06\/2019 10:34 (sandra)<\/b>fed back to client <\/p>

26\/07\/2019 10:53 (sandra)<\/b>waiting on tile specifications<\/p>

21\/11\/2019 11:09 (sandra)<\/b>given tile spec but extremely expensive <\/p>

21\/11\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>

21\/11\/2019 11:11 (sandra)<\/b>one flat has been completed but tiles need to be removed for the second flat. <\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40098","activity_ticket_id":"41168","ticket_reference":"HDT42249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12824 - 25 Garrick Street - Flue Remedial Works ","ticket_address_1":"25 Garrick Street - Flue Remedial Works ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/12\/19","activity_end":"2019-12-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49477","activity_notes":"Flue Remedial Works ","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 12:00 (jan)<\/b>Email for access to flat 5 on Wed, 24th April<\/p>

18\/04\/2019 12:26 (sandra)<\/b>Booked for 29th May <\/p>

18\/04\/2019 15:03 (sandra)<\/b>access gain to Flat 5 on Wednesday 1st and access to Flat 7 on 3rd June <\/p>

24\/04\/2019 11:55 (sandra)<\/b>Flat 5 now booked for Wednesday 1st May and Flat 7 to be confirmed for Wednesday 5th June <\/p>

24\/04\/2019 15:45 (sandra)<\/b>Flat 7 booked for 5th June <\/p>

03\/05\/2019 09:54 (sandra)<\/b>Flat 5 completed <\/p>

03\/05\/2019 16:24 (sandra)<\/b>We have now completed all flue work in the above property and have disconnected the baxi noco system.I had to cut in an access hatch in the bathroom ceiling, and also had to remove the extract fan and ducting, for access in the boiler cupboard. All flue joints have now been fixed and are accessible as regulations require, and I've returned the extract system back to normal. There is no making good to do, as this was completed on the day and all areas have been cleaned.<\/p>

07\/06\/2019 09:48 (sandra)<\/b>need to return to remove tiles in the bathroom.emailed for spec of tiles and date to return.<\/p>

07\/06\/2019 10:34 (sandra)<\/b>fed back to client <\/p>

26\/07\/2019 10:53 (sandra)<\/b>waiting on tile specifications<\/p>

21\/11\/2019 11:09 (sandra)<\/b>given tile spec but extremely expensive <\/p>

21\/11\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>

21\/11\/2019 11:11 (sandra)<\/b>one flat has been completed but tiles need to be removed for the second flat. <\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40099","activity_ticket_id":"41169","ticket_reference":"HDT42250","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower button not working","ticket_address_1":"15 Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/04\/19","activity_end":"2019-04-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49478","activity_notes":"Greg - 07810090000 called to say that the button on the electric shower by the window is not working. Please can you attend to investigate and repair. ","activity_timesheet":"1","ticket_notes_combined":"

10\/04\/2019 16:47 (jan)<\/b>Booked for Thurs, 11th April with keys<\/p>

11\/04\/2019 10:06 (jane)<\/b>Triton pumped front cover assembly on order<\/p>

11\/04\/2019 10:22 (sandra)<\/b>Switch has rusted through and failed, replacement front cover has been ordered via Jane<\/p>

18\/04\/2019 13:18 (jan)<\/b>Booked for Wednesday, 24th April with keys<\/p>

24\/04\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40100","activity_ticket_id":"41170","ticket_reference":"HDT42251","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12711 - Flat 2, 126 Long Acre ","ticket_address_1":"Flat 2, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/04\/19","activity_end":"2019-04-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49479","activity_notes":"To trace source of pipework and isolate and disconnect and remove old pipework leaving safe on completion We will require access into all flats and common parts to carry out above and the water may be turned off for a short period ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 10:03 (sandra)<\/b>emailed deepa to inform tenants of trace works on Friday <\/p>

24\/04\/2019 09:46 (sandra)<\/b>provisionally booked friday <\/p>

26\/04\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40101","activity_ticket_id":"41152","ticket_reference":"HDT42233","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12801 - 41-45 Neal Street ","ticket_address_1":"41-45 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/04\/19","activity_end":"2019-04-11 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49480","activity_notes":"To remove all wanted items currently stored and the first and second floors at the above site, cart away and dispose of environmentally friendly at waste transfer site.","activity_timesheet":"1","ticket_notes_combined":"

10\/04\/2019 10:46 (jane)<\/b>Removal commencing Thursday and Friday this week <\/p>

12\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40102","activity_ticket_id":"41171","ticket_reference":"HDT42252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer dryer door not unlocking","ticket_address_1":"Flat 2, 8A New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/04\/19","activity_end":"2019-04-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49481","activity_notes":"Call received from Kelly TEL 07882 236 239 to advise that she is having problems with her washer\/dryer - the door is not unlocking. Can you please liaise with Kelly regarding suitable time\/date for attendance","activity_timesheet":"1","ticket_notes_combined":"

11\/04\/2019 12:12 (jan)<\/b>Washing machine pump not working, appliance specialist to attend<\/p>

12\/04\/2019 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40103","activity_ticket_id":"41171","ticket_reference":"HDT42252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer dryer door not unlocking","ticket_address_1":"Flat 2, 8A New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"11\/04\/19","activity_end":"2019-04-11 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49482","activity_notes":"Call received from Kelly TEL 07882 236 239 to advise that she is having problems with her washer\/dryer - the door is not unlocking. Can you please liaise with Kelly regarding suitable time\/date for attendance","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2019 12:12 (jan)<\/b>Washing machine pump not working, appliance specialist to attend<\/p>

12\/04\/2019 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40104","activity_ticket_id":"41172","ticket_reference":"HDT42253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine leaking","ticket_address_1":"Flat 2, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/04\/19","activity_end":"2019-04-11 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49483","activity_notes":"Please urgently attend Flat 2, 58a Shaftesbury Avenue, as the washing machine has started leaking profusely and flooded out onto the passage.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2019 08:06 (sandra)<\/b>door and seal are on order <\/p>

15\/04\/2019 10:33 (sandra)<\/b>Parts expected 15th or 16th <\/p>

18\/04\/2019 15:34 (jan)<\/b>Access granted tomorrow with keys<\/p>

23\/04\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40105","activity_ticket_id":"41173","ticket_reference":"HDT42254","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked sinks","ticket_address_1":"34 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/04\/19","activity_end":"2019-04-11 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49484","activity_notes":"Please attend site to address the the basement sinks, which are now blocked due to the jet wash that took place to clear the blockage of the toilet.","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2019 11:23 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40106","activity_ticket_id":"41172","ticket_reference":"HDT42253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine leaking","ticket_address_1":"Flat 2, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"19\/04\/19","activity_end":"2019-04-19 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49485","activity_notes":"Please urgently attend Flat 2, 58a Shaftesbury Avenue, as the washing machine has started leaking profusely and flooded out onto the passage.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2019 08:06 (sandra)<\/b>door and seal are on order <\/p>

15\/04\/2019 10:33 (sandra)<\/b>Parts expected 15th or 16th <\/p>

18\/04\/2019 15:34 (jan)<\/b>Access granted tomorrow with keys<\/p>

23\/04\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40107","activity_ticket_id":"41140","ticket_reference":"HDT42221","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor fan","ticket_address_1":"Flat 10, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/19","activity_end":"2019-04-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49486","activity_notes":"Please raise a work order for Reddan to attend to investigate issue with kitchen extractor fan and confirm attendance.Morten Lund 11\/04\/2019 14:40 (jan)<\/b>Email for access Monday, 15th April<\/p>

12\/04\/2019 10:09 (jan)<\/b>Booked for Monday, 15th April with keys<\/p>

23\/04\/2019 16:11 (jan)<\/b>Email for access Wed pm, 24th April<\/p>

24\/04\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40108","activity_ticket_id":"41136","ticket_reference":"HDT42217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light issue","ticket_address_1":"Flat 2, 38A William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"15\/04\/19","activity_end":"2019-04-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49487","activity_notes":"My kitchen lights seem to be given me trouble. I've replaced the bulbs a couple of times over the last 3 months and it seems to fuse quicker than expected. Would it be possible for someone from Reddan to take a look? Feel free to use management keys for access.Ryan Fernandez ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2019 14:17 (jan)<\/b>Booked for Monday, 15th April with keys<\/p>

17\/04\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>

24\/04\/2019 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2019 08:16 (sandra)<\/b>NEED 1 X LED WITH DRIVER UNIT, to match all others in lounge <\/p>

25\/04\/2019 14:38 (jan)<\/b>Email to tenant for access Friday, 26th April<\/p>

25\/04\/2019 14:58 (jan)<\/b>Booked for Friday, 26th April with keys<\/p>

26\/04\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40109","activity_ticket_id":"41174","ticket_reference":"HDT42255","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Flowers purchase","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/04\/19","activity_end":"2019-04-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49488","activity_notes":"To buy flowers from florist on the corner of St Martins Lane up to the value of 50 and deliver to Deepa","activity_timesheet":"1","ticket_notes_combined":"

11\/04\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40110","activity_ticket_id":"41154","ticket_reference":"HDT42235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/19","activity_end":"2019-05-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49489","activity_notes":"Please raise WO to Reddan to attend to leak under sink. Issues in addition to the sink as follows,> 3 kitchen lights dont work, the others are very temperamental when switching on and off.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2019 10:50 (jan)<\/b>Email for access Wednesday, 10th April<\/p>

09\/04\/2019 14:17 (jan)<\/b>Booked for Wed, 10th April after 12pm. With keys but knock before entry<\/p>

11\/04\/2019 09:23 (jan)<\/b>Email for access today<\/p>

11\/04\/2019 15:49 (jan)<\/b>Email for access on Monday, 15th April for DBCS<\/p>

11\/04\/2019 15:58 (jan)<\/b>Booked for Monday, 15th April after 2pm. With keys but knock first<\/p>

18\/04\/2019 14:37 (jan)<\/b>Email to tenant for access on Wed, 24th April.<\/p>

18\/04\/2019 15:51 (jan)<\/b>Booked for Wed, 24th April. With keys, knock before entry<\/p>

25\/04\/2019 08:30 (sandra)<\/b>Dimmer switch fault in main room and kitchen Order 3 replacement dimmer modules Temp repair done<\/p>

02\/05\/2019 15:35 (jan)<\/b>Email to tenant for access Fri pm, 3rd May<\/p>

02\/05\/2019 15:47 (jan)<\/b>Electrical works booked for Fri, 3rd May between 2 and 6pm with keys<\/p>

07\/05\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40111","activity_ticket_id":"41175","ticket_reference":"HDT42256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Tests - 15TH April","ticket_address_1":"Flat 4, 62 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"15\/04\/19","activity_end":"2019-04-15 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49490","activity_notes":"Please raise a work order for Reddan to attend to carry out c02 and Smoke alarm tests on the 15th April ","activity_timesheet":"1","ticket_notes_combined":"

15\/04\/2019 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40112","activity_ticket_id":"41176","ticket_reference":"HDT42257","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Tests - 17TH April","ticket_address_1":"Flat 1, 17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/19","activity_end":"2019-04-17 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49491","activity_notes":"Please raise a work order for Reddan to attend to carry out c02 and Smoke alarm tests on the 17th April.","activity_timesheet":"1","ticket_notes_combined":"

17\/04\/2019 14:14 (sandra)<\/b>new smoke alarm required <\/p>

17\/04\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40113","activity_ticket_id":"41177","ticket_reference":"HDT42258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Test - 18TH APRIL","ticket_address_1":"Flat A, 27a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/19","activity_end":"2019-04-18 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49492","activity_notes":"Please raise a work order for Reddan to attend to carry out c02 and Smoke alarm tests on the 18th April ","activity_timesheet":"1","ticket_notes_combined":"

23\/04\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>

24\/04\/2019 10:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2019 08:43 (sandra)<\/b>out of date smoke alarm to be replaced <\/p>

25\/04\/2019 14:32 (jan)<\/b>Email for access Fri, 26th April to replace the 2 x smoke alarms<\/p>

29\/04\/2019 09:44 (jan)<\/b>Email for access Tues, 30th April at 8am<\/p>

29\/04\/2019 11:21 (jan)<\/b>Scheduled for Tuesday, 30th April at 8am, tenant will provide access<\/p>

30\/04\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40114","activity_ticket_id":"41178","ticket_reference":"HDT42259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Test - 17TH APRIL","ticket_address_1":"Flat 2, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/19","activity_end":"2019-04-17 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49493","activity_notes":"Please raise a work order for Reddan to attend to carry out c02 and Smoke alarm tests on the 17th April ","activity_timesheet":"1","ticket_notes_combined":"

17\/04\/2019 11:09 (sandra)<\/b>Lounge1 x mains smoke alarm Renew March 2027 Bedroom 1 x mains smoke alarm Renew April 2027 No C02 alarm as no gas. All electric<\/p>

17\/04\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40115","activity_ticket_id":"41179","ticket_reference":"HDT42260","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Test - 24TH APRIL","ticket_address_1":"Flat 2, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/19","activity_end":"2019-04-24 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49494","activity_notes":"Please raise a work order for Reddan to attend to carry out c02 and Smoke alarm tests on the 24th April ","activity_timesheet":"1","ticket_notes_combined":"

16\/04\/2019 16:46 (sandra)<\/b>For the above apartment - just a heads up that the tenants belongings are still in there - but you can still go in. <\/p>

24\/04\/2019 13:40 (sandra)<\/b>all smoke detectors need replacing <\/p>

24\/04\/2019 13:58 (sandra)<\/b>new alarms have been ordered as all out of date <\/p>

25\/04\/2019 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40116","activity_ticket_id":"41180","ticket_reference":"HDT42261","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"self closer","ticket_address_1":"Thai Massage","ticket_address_2":"74 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/19","activity_end":"2019-04-12 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49495","activity_notes":"To fit a light self closing unit on the fire door on the second floor (Samui Room).","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 11:33 (sandra)<\/b>closer needs to be sourced <\/p>

23\/04\/2019 16:56 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40117","activity_ticket_id":"41152","ticket_reference":"HDT42233","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12801 - 41-45 Neal Street ","ticket_address_1":"41-45 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/19","activity_end":"2019-04-12 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49496","activity_notes":"To remove all wanted items currently stored and the first and second floors at the above site, cart away and dispose of environmentally friendly at waste transfer site.","activity_timesheet":"1","ticket_notes_combined":"

10\/04\/2019 10:46 (jane)<\/b>Removal commencing Thursday and Friday this week <\/p>

12\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40118","activity_ticket_id":"41181","ticket_reference":"HDT42262","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12839 - Flat 11, Wellington Court ","ticket_address_1":"Flat 11, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/19","activity_end":"2019-04-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49497","activity_notes":"To disconnect and remove existing and supply and fit new booster pump to shower, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

16\/04\/2019 16:09 (jan)<\/b>Booked for Wed am, 17th April<\/p>

17\/04\/2019 14:48 (jan)<\/b>Email for access Thurs am, 18th Apr to fit the new pump<\/p>

17\/04\/2019 15:11 (jan)<\/b>Booked for Thursday, 18th April after 9am with keys<\/p>

18\/04\/2019 12:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40119","activity_ticket_id":"41182","ticket_reference":"HDT42263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorate entire flat ","ticket_address_1":"Flat A","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/04\/19","activity_end":"2019-04-12 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49498","activity_notes":"We have new tenant s moving into the above on Thursday 18th April and the entire flat needs to be repainted.Can you please confirm if you are able to attend and repainted the flat this Monday and Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40120","activity_ticket_id":"41062","ticket_reference":"HDT42143","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and plumbing checks - 11th April","ticket_address_1":"Flat 4, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/19","activity_end":"2019-04-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49499","activity_notes":"Please could you carry out the gas safety checks as well as the plumbing checks. (expiry of current certs is 25th April 2019)Please arrange access with the tenants directly; please cc me, Timi and security into any keys that need to be used to access the property.Please note if there is no or defective co2 alarms; please replace them at the same time as carrying out the gas certs.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2019 12:10 (jan)<\/b>Email to tenant for access on Thurs, 11th April<\/p>

08\/04\/2019 11:42 (jan)<\/b>Further email for access on Thurs, 11th April<\/p>

08\/04\/2019 16:25 (jan)<\/b>Tenant to confirm a convenient time for Thurs, 11th April<\/p>

09\/04\/2019 15:00 (jan)<\/b>Booked for Thurs, 11th April at 4pm. Tenant will provide access<\/p>

11\/04\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>

11\/04\/2019 16:21 (jan)<\/b>No access gained as there were no adults, only children at the property. Email to reschedule for tomorrow, 12th April<\/p>

12\/04\/2019 09:23 (jan)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40121","activity_ticket_id":"41183","ticket_reference":"HDT42264","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"Leaking sinks","ticket_address_1":"Nell of Old Drury, 29 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/19","activity_end":"2019-04-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49500","activity_notes":"Sinks upstairs are leaking into the cellar in the basement.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40122","activity_ticket_id":"41184","ticket_reference":"HDT42265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Stove and Oven issues","ticket_address_1":"Flat 5, 37-38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"12\/04\/19","activity_end":"2019-04-12 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49501","activity_notes":"Unfortunately my stove and oven are still (!) not working - and the fuse is not blown.Could you please come over as soon as possible and have a look at it? I have had to get a portable induction heater to be able to make food.Sofia Erixon ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2019 12:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40123","activity_ticket_id":"41186","ticket_reference":"HDT42267","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Stair treads missing","ticket_address_1":"80 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"31\/07\/19","activity_end":"2019-07-31 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49502","activity_notes":"Please could you reattach missing stair treads throughout the main stairwell.","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2019 11:59 (sandra)<\/b>stair nosing in place but the rubber is missing order has been made <\/p>

15\/04\/2019 12:05 (sandra)<\/b>Attended and found the rubber inserts are missing from the nosings, I'm going to meet Michael on Wednesday to through the job and find a way forward. <\/p>

30\/04\/2019 09:48 (sandra)<\/b>MR to order <\/p>

17\/07\/2019 14:15 (jane)<\/b>Lead-time seven working days on the new stair nosings <\/p>

25\/07\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40124","activity_ticket_id":"41189","ticket_reference":"HDT42270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 6, 37-38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"12\/04\/19","activity_end":"2019-04-12 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49503","activity_notes":"Please attend Flat 6, 37\/38 Gerrard St to investigate and resolve issue with dishwasher as it is broken and not draining at all - tenant has tried all of the cleaning methods but to no avail.Nathan Davalou ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2019 13:04 (sandra )<\/b>(Ticket Closed)<\/p>

12\/04\/2019 13:05 (sandra)<\/b>The recirculation pump is not working and the drain pump,although it works, rattles a lot. Recirculation pump is 134 and the drain pump is 35 which would bring the total for the repair to 230-240. Having in mind that a new Indesit dishwasher is 249 let me know what would you like to do. <\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40125","activity_ticket_id":"41190","ticket_reference":"HDT42271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue","ticket_address_1":"Flat 2, 17 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/19","activity_end":"2019-04-12 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49504","activity_notes":"The heating is not working anymore. The boiler is showing a Demand Overheat red light - can we please have assistance this Friday because we have people sleeping in the living room this weekend and its gonna be very cold .Please raise a work order for Reddan to attend and confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2019 10:23 (jan)<\/b>Awaiting confirmation of access for today<\/p>

12\/04\/2019 16:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40126","activity_ticket_id":"41187","ticket_reference":"HDT42268","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/04\/19","activity_end":"2019-04-18 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49505","activity_notes":"Sorry to bother you yet again, but the leak that was supposed to have been fixed on the roof appears to still be a problem as new staining has appeared on the ceiling near the light well in the kitchen. Its not an emergency but it would be great if someone could come to look at it again. Please can you revisit this leak as it has started up again.Reddan - here is Lucinda's phone number in case you wish to call her 07805389832","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2019 16:00 (sandra)<\/b>need to return and take up decking again <\/p>

16\/04\/2019 10:05 (jan)<\/b>Email to tenant for access on Thurs, 18th April<\/p>

16\/04\/2019 15:37 (jan)<\/b>Booked for Thurs, 18th April with keys<\/p>

18\/04\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40127","activity_ticket_id":"41192","ticket_reference":"HDT42273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water fire extinguishers and signage","ticket_address_1":"36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/19","activity_end":"2019-04-12 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49506","activity_notes":"Please supply and attach water fire extinguishers and appropriate signageon the 1st and 3rd floors.Fire escape sign between 3rd and 4th floor needs to be reattached to wall. Sign is there.","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2019 11:26 (sandra)<\/b>signage ordered but extinguishers need to be ordered by FAI company by client <\/p>

15\/04\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40128","activity_ticket_id":"41193","ticket_reference":"HDT42274","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Window","ticket_address_1":"21A Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/19","activity_end":"2019-04-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49507","activity_notes":"Can we have a call out early next week for the window in the common parts to be checked in regards to how secure are the locks to the window in the common parts please and whether or not the locks to the window needs to be changed!The lessee is in and out but if you can call him on 07860 465211 to organise a convenient appointment\/day to attend please?","activity_timesheet":"1","ticket_notes_combined":"

24\/04\/2019 10:23 (sandra)<\/b>parts on order <\/p>

30\/04\/2019 12:30 (sandra)<\/b>Tenant now on holiday until 15th May <\/p>

14\/05\/2019 10:39 (jan)<\/b>Email to R & B to confirm when they will attend<\/p>

21\/05\/2019 13:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40129","activity_ticket_id":"41193","ticket_reference":"HDT42274","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Window","ticket_address_1":"21A Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/19","activity_end":"2019-04-12 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49508","activity_notes":"Can we have a call out early next week for the window in the common parts to be checked in regards to how secure are the locks to the window in the common parts please and whether or not the locks to the window needs to be changed!The lessee is in and out but if you can call him on 07860 465211 to organise a convenient appointment\/day to attend please?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 10:23 (sandra)<\/b>parts on order <\/p>

30\/04\/2019 12:30 (sandra)<\/b>Tenant now on holiday until 15th May <\/p>

14\/05\/2019 10:39 (jan)<\/b>Email to R & B to confirm when they will attend<\/p>

21\/05\/2019 13:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40130","activity_ticket_id":"41191","ticket_reference":"HDT42272","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water ingress","ticket_address_1":"28\/28A Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/19","activity_end":"2019-04-12 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49509","activity_notes":"Can we have a call out please to the above as there is running water gushing down the wall of the rear flats above there is concern of water ingress into Flat 28. If you can let me know approx. what time you would be able to attend so that I can get the lessee there to give access?","activity_timesheet":"1","ticket_notes_combined":"

12\/04\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40131","activity_ticket_id":"41188","ticket_reference":"HDT42269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flush button not working ","ticket_address_1":"Flat 3.2, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/19","activity_end":"2019-04-12 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49510","activity_notes":"Please assign a works order to Redden for the followingFlush button on toilet has become stuck","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2019 11:13 (jan)<\/b>Email to client for access today<\/p>

12\/04\/2019 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40132","activity_ticket_id":"41185","ticket_reference":"HDT42266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window won't close","ticket_address_1":"Flat 3, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"12\/04\/19","activity_end":"2019-04-12 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49511","activity_notes":"Please assign a works order to Redden for the following:Window can not be closed.Window is in the bedroom next to the kitchen at the back.","activity_timesheet":"1","ticket_notes_combined":"

12\/04\/2019 12:54 (jan)<\/b>Greg confirmed it's Flat 3 not Flat 2<\/p>

12\/04\/2019 13:30 (sandra)<\/b>ACCESS WITH KEYS <\/p>

12\/04\/2019 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

12\/04\/2019 16:02 (sandra)<\/b>window needs an opener<\/p>

24\/04\/2019 14:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2019 14:33 (sandra)<\/b>keys for access on Monday Morning <\/p>

30\/04\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40133","activity_ticket_id":"41197","ticket_reference":"HDT42278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - boiler ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/04\/19","activity_end":"2019-04-15 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49512","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40134","activity_ticket_id":"41198","ticket_reference":"HDT42279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"New PCB to be fitted ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/04\/19","activity_end":"2019-04-15 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49513","activity_notes":"follow HDT42278","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>

15\/04\/2019 15:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/04\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

15\/04\/2019 15:14 (sandra)<\/b>quote being prepared for replacement radiator which is leaking <\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40135","activity_ticket_id":"41198","ticket_reference":"HDT42279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"New PCB to be fitted ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49514","activity_notes":"follow HDT42278","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>

15\/04\/2019 15:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/04\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

15\/04\/2019 15:14 (sandra)<\/b>quote being prepared for replacement radiator which is leaking <\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40136","activity_ticket_id":"41194","ticket_reference":"HDT42275","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"graffiti removal and door strip","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/19","activity_end":"2019-04-15 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49515","activity_notes":"Please attend site to remove graffiti on fire door and repair or replace brush strip at bottom. This is located down the side of bridges passage.","activity_timesheet":"1","ticket_notes_combined":"

15\/04\/2019 10:37 (sandra)<\/b>booked for 15th <\/p>

15\/04\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40137","activity_ticket_id":"41199","ticket_reference":"HDT42280","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigation into leak","ticket_address_1":"13 Goodwins Court\/4 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"15\/04\/19","activity_end":"2019-04-15 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49516","activity_notes":"Having completed investigations from around the 4" soil pipe, the next step would be to remove the hydro paneling whichhas been put up in the restaurant area. We can then trace the leak further. Please advise","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2019 14:43 (jan)<\/b>Email for access Wed am, 17th April<\/p>

16\/04\/2019 15:54 (jan)<\/b>Booked for 8.30am on Wed, 17th April<\/p>

18\/04\/2019 12:01 (sandra)<\/b>waiting for MJMapp to confirm regarding mains elbow <\/p>

24\/04\/2019 16:25 (jan)<\/b>Email to book in for Thurs, 2nd May at 8.30am<\/p>

25\/04\/2019 15:46 (jan)<\/b>Booked for Thurs, 2nd May at 8.30am. Access has been granted to all flats and restaurant<\/p>

29\/04\/2019 10:43 (jan)<\/b>Email to reschedule for Friday, 3rd May at 8.30am<\/p>

30\/04\/2019 10:22 (jan)<\/b>Rescheduled for Friday, 3rd May at 8.30am. The tenants have been notified<\/p>

03\/05\/2019 10:26 (jan)<\/b>Email for access Wed, 8th May at 8.30am to install additional coupling<\/p>

03\/05\/2019 11:12 (jan)<\/b>Booked for Wed, 8th May at 9am<\/p>

10\/05\/2019 13:07 (sandra)<\/b>I've attempted to replace the 25mm poly elbow this morning, but due to there being very restricted access, (despite trying to enlarge the area) I've not been successful. I have managed to stop the dripping, although the fitting still needs changing.There is another way to solve the problem, by removing a section of pipe and installing an additional coupling, which has been run inside a 4" waste pipe in a store cupboard.I can arrange the necessary parts and try again Wednesday 8th at the same time, if that suits everyone.<\/p>

10\/05\/2019 14:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40138","activity_ticket_id":"41200","ticket_reference":"HDT42281","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"new ball cock need to be fitted ","ticket_address_1":"28\/28a Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/19","activity_end":"2019-04-15 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49517","activity_notes":"water tank on roof needs new ball cock","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2019 14:39 (sandra )<\/b>(Ticket Closed)<\/p>

17\/04\/2019 10:57 (sandra)<\/b>call back needed as still leaking <\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40139","activity_ticket_id":"41193","ticket_reference":"HDT42274","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Window","ticket_address_1":"21A Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"15\/04\/19","activity_end":"2019-04-15 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49518","activity_notes":"Can we have a call out early next week for the window in the common parts to be checked in regards to how secure are the locks to the window in the common parts please and whether or not the locks to the window needs to be changed!The lessee is in and out but if you can call him on 07860 465211 to organise a convenient appointment\/day to attend please?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 10:23 (sandra)<\/b>parts on order <\/p>

30\/04\/2019 12:30 (sandra)<\/b>Tenant now on holiday until 15th May <\/p>

14\/05\/2019 10:39 (jan)<\/b>Email to R & B to confirm when they will attend<\/p>

21\/05\/2019 13:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40140","activity_ticket_id":"41202","ticket_reference":"HDT42283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sink blocked and plug stuck","ticket_address_1":"Top Floor Flat ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/19","activity_end":"2019-04-15 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49519","activity_notes":"Please attend 6 Gerrard Street urgently as top floor flat ensuite has issue with hand basin, sink plug isstuck and blocked.Contact is Greg, 078 1009 0000","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2019 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40141","activity_ticket_id":"41203","ticket_reference":"HDT42284","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"fix a roof tile.","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/19","activity_end":"2019-04-15 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49520","activity_notes":"fix a roof tile","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2019 14:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40142","activity_ticket_id":"41204","ticket_reference":"HDT42285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"2nd Floor Flat","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/19","activity_end":"2019-04-15 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49521","activity_notes":"Please carry out inter-tenancy checks for 2ndFF, 4 Gerrard St.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 08:24 (sandra)<\/b>replaced socket <\/p>

24\/04\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40143","activity_ticket_id":"41205","ticket_reference":"HDT42286","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12842 - 53 Neal Street ","ticket_address_1":"53 Neal Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"15\/04\/19","activity_end":"2019-04-15 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49522","activity_notes":"To construct new boxing to empty void within unit to ground floor as directed and decorate on completionTo also renew spindles to handrail to basement ","activity_timesheet":"1","ticket_notes_combined":"

18\/04\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40144","activity_ticket_id":"41206","ticket_reference":"HDT42287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rubbish clearance ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/19","activity_end":"2019-04-15 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49523","activity_notes":"Please remove and dispose of all items from basement stairs area that are NOT large silver advertising units.","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2019 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40145","activity_ticket_id":"41198","ticket_reference":"HDT42279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"New PCB to be fitted ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/04\/19","activity_end":"2019-04-15 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49524","activity_notes":"follow HDT42278","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>

15\/04\/2019 15:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/04\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>

15\/04\/2019 15:14 (sandra)<\/b>quote being prepared for replacement radiator which is leaking <\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40146","activity_ticket_id":"41210","ticket_reference":"HDT42291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extendable shower curtain rail ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/19","activity_end":"2019-04-15 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49525","activity_notes":"Replace extendable shower curtain rail ","activity_timesheet":"1","ticket_notes_combined":"

16\/04\/2019 12:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40147","activity_ticket_id":"41209","ticket_reference":"HDT42290","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace heat\/smoke detector","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/19","activity_end":"2019-04-15 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49526","activity_notes":"Please replace heat\/smoke detector as pictured in attachment","activity_timesheet":"1","ticket_notes_combined":"

16\/04\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40148","activity_ticket_id":"41208","ticket_reference":"HDT42289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flush plate ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/19","activity_end":"2019-04-15 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49527","activity_notes":"Please attend Flat 3.2, 4a Rupert Court to investigate and resolve the following issue:the grohl flush plate on the toilet in the bathroom has broken, and the flush plate keeps coming off the wall and the buttons on the flush plate drop back into the void. ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2019 15:57 (sandra)<\/b>temporary repair made and sourcing new one <\/p>

23\/04\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40149","activity_ticket_id":"41208","ticket_reference":"HDT42289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flush plate ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/19","activity_end":"2019-04-15 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49528","activity_notes":"Please attend Flat 3.2, 4a Rupert Court to investigate and resolve the following issue:the grohl flush plate on the toilet in the bathroom has broken, and the flush plate keeps coming off the wall and the buttons on the flush plate drop back into the void. ","activity_timesheet":"1","ticket_notes_combined":"

16\/04\/2019 15:57 (sandra)<\/b>temporary repair made and sourcing new one <\/p>

23\/04\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40150","activity_ticket_id":"41187","ticket_reference":"HDT42268","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"18\/04\/19","activity_end":"2019-04-18 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49529","activity_notes":"Sorry to bother you yet again, but the leak that was supposed to have been fixed on the roof appears to still be a problem as new staining has appeared on the ceiling near the light well in the kitchen. Its not an emergency but it would be great if someone could come to look at it again. Please can you revisit this leak as it has started up again.Reddan - here is Lucinda's phone number in case you wish to call her 07805389832additional works - The toilet in the smaller en-suite is constantly dripping after you flush it.- There is a leak under the sink in the same en-suite, with water trickling through when you run the tap. - When the blinds are down, the slats will not open on the blind second from the right in the lounge- A piece of plastic that sits above the blinds in the lounge (pelmet type thing) is velcroed on and keeps falling down and knocking things over. ","activity_timesheet":"1","ticket_notes_combined":"

12\/04\/2019 16:00 (sandra)<\/b>need to return and take up decking again <\/p>

16\/04\/2019 10:05 (jan)<\/b>Email to tenant for access on Thurs, 18th April<\/p>

16\/04\/2019 15:37 (jan)<\/b>Booked for Thurs, 18th April with keys<\/p>

18\/04\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40151","activity_ticket_id":"41211","ticket_reference":"HDT42292","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - door not locking ","ticket_address_1":"Wellington Court ","ticket_address_2":"6-8 Shelton Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/19","activity_end":"2019-04-16 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49530","activity_notes":"door not locking ","activity_timesheet":null,"ticket_notes_combined":"

16\/04\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>

16\/04\/2019 09:15 (sandra)<\/b>Found keeper very loose. Retightened and door working ok But...Bottom screw unable to tighten and possibly needs rethreading. When door closes the screws work loose and 'Locktite' should stop this happening. Also sprayed wd40 to help with functioning of lock<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40152","activity_ticket_id":"41212","ticket_reference":"HDT42293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler Service","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/19","activity_end":"2019-04-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49531","activity_notes":"Our guest has reported the following display on the boiler, 12 months service interval requested, contact installer, normal boiler operation, going to standby. Should we do something about it? ","activity_timesheet":null,"ticket_notes_combined":"

16\/04\/2019 10:31 (jan)<\/b>Email to client for access tomorrow, 17th April<\/p>

16\/04\/2019 10:53 (jan)<\/b>Booked for Wed, 17th April between 9am and 12pm with keys<\/p>

18\/04\/2019 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40153","activity_ticket_id":"41213","ticket_reference":"HDT42294","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler lost pressure","ticket_address_1":"Flat 7, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/19","activity_end":"2019-04-16 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49532","activity_notes":"We have a boiler issue in flat 7, 27 SP.It is a Baxi combi boiler that is coming up with an E9 message and looses pressure completely. Tenant has no hot water since last night and advised us that it is the second time in 3 weeks.Could we please have Michael to take a look at it today, as I have just been up in the flat and the water is indeed freezing cold.Could we please have a confirmation of attendance so I can advise the tenant as soon as possible.Access will be provided through management as tenant will be out for most of the day.","activity_timesheet":"1","ticket_notes_combined":"

16\/04\/2019 12:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40154","activity_ticket_id":"41196","ticket_reference":"HDT42277","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"circuit keeps tripping","ticket_address_1":"6 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/19","activity_end":"2019-04-16 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49533","activity_notes":"We are having some issues with the basement lighting circuit in 6 Slingsby. Can we get an electrician to take a look please. Something is tripping the circuit and ot could be done to a faulty fitting that needs to be traced, so when they can attend rather than a call out visit they may need a couple of hours. ","activity_timesheet":"1","ticket_notes_combined":"

16\/04\/2019 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40155","activity_ticket_id":"40813","ticket_reference":"HDT41894","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 15TH APRIL after 11am","ticket_address_1":"Flat A, 27a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/19","activity_end":"2019-04-16 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49534","activity_notes":"BEDROOMLIGHTS ON ONE SIDE OF WARDROBE NOT WORKING ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

18\/04\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/04\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

15\/07\/2019 10:04 (sandra)<\/b>Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40156","activity_ticket_id":"41199","ticket_reference":"HDT42280","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigation into leak","ticket_address_1":"13 Goodwins Court\/4 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/19","activity_end":"2019-05-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49535","activity_notes":"Having completed investigations from around the 4" soil pipe, the next step would be to remove the hydro paneling whichhas been put up in the restaurant area. We can then trace the leak further. Please advise","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2019 14:43 (jan)<\/b>Email for access Wed am, 17th April<\/p>

16\/04\/2019 15:54 (jan)<\/b>Booked for 8.30am on Wed, 17th April<\/p>

18\/04\/2019 12:01 (sandra)<\/b>waiting for MJMapp to confirm regarding mains elbow <\/p>

24\/04\/2019 16:25 (jan)<\/b>Email to book in for Thurs, 2nd May at 8.30am<\/p>

25\/04\/2019 15:46 (jan)<\/b>Booked for Thurs, 2nd May at 8.30am. Access has been granted to all flats and restaurant<\/p>

29\/04\/2019 10:43 (jan)<\/b>Email to reschedule for Friday, 3rd May at 8.30am<\/p>

30\/04\/2019 10:22 (jan)<\/b>Rescheduled for Friday, 3rd May at 8.30am. The tenants have been notified<\/p>

03\/05\/2019 10:26 (jan)<\/b>Email for access Wed, 8th May at 8.30am to install additional coupling<\/p>

03\/05\/2019 11:12 (jan)<\/b>Booked for Wed, 8th May at 9am<\/p>

10\/05\/2019 13:07 (sandra)<\/b>I've attempted to replace the 25mm poly elbow this morning, but due to there being very restricted access, (despite trying to enlarge the area) I've not been successful. I have managed to stop the dripping, although the fitting still needs changing.There is another way to solve the problem, by removing a section of pipe and installing an additional coupling, which has been run inside a 4" waste pipe in a store cupboard.I can arrange the necessary parts and try again Wednesday 8th at the same time, if that suits everyone.<\/p>

10\/05\/2019 14:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40157","activity_ticket_id":"41214","ticket_reference":"HDT42295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Apt 1, 36A Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/04\/19","activity_end":"2019-04-16 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49536","activity_notes":"I returned home yesterday evening to find the bathroom faucet has developed a pretty significant leak. I tried a few things to fix it but it persisted overnight. I think youll want to send someone to look at it. Im working from home today so they could come by any time.Can you arrange for someone to attend please?Please confirm attendance to carolm@clarendonuk.com","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2019 16:21 (sandra)<\/b>Replacement tap needed. new tap to be sourced. <\/p>

17\/04\/2019 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40158","activity_ticket_id":"41216","ticket_reference":"HDT42297","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet flush faulty","ticket_address_1":"KPF, 1st Floor, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"17\/04\/19","activity_end":"2019-04-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49537","activity_notes":"On our First Floor the Disabled WC flush is non-working. Please attend site to fix.","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 11:06 (sandra)<\/b>Flush working but need to return Tuesday to replace syphon<\/p>

23\/04\/2019 15:20 (sandra)<\/b>new flush valve required <\/p>

30\/04\/2019 16:22 (jan)<\/b>Part to be fitted Wed pm, 1st May <\/p>

02\/05\/2019 11:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40159","activity_ticket_id":"41217","ticket_reference":"HDT42298","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Power sockets","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/19","activity_end":"2019-04-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49538","activity_notes":"Lights internal and external not working","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2019 15:28 (jan)<\/b>Booked for Thursday, 18th April at 8am<\/p>

18\/04\/2019 11:21 (sandra)<\/b>Outdoor sockets are now working but lights on staircase need new transformers. - See Alan <\/p>

23\/04\/2019 08:27 (sandra)<\/b>Outdoor sockets working ok Staircase lighting 3 x bulbs out. Faculty transformers but not enough space to fit modern transformers in. Small square boxes required.Or....Can we convert to 240v to allow more space?? Can not open up to allow more space as this at damage wall on the other side<\/p>

09\/05\/2019 09:50 (jan)<\/b>Booked for Monday, 13th May at midday. Lord Phillimore to provide access<\/p>

14\/05\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40160","activity_ticket_id":"41201","ticket_reference":"HDT42282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12841 - Flat 6, 37-38 Gerrard Street ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/04\/19","activity_end":"2019-04-16 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49539","activity_notes":"Repair or replacement of dishwasher","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2019 14:36 (sandra)<\/b>in stock at cooker centre <\/p>

18\/04\/2019 09:23 (sandra)<\/b>Booked by tenant for Tuesday <\/p>

24\/04\/2019 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40161","activity_ticket_id":"41218","ticket_reference":"HDT42299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"22 College Parade","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/19","activity_end":"2019-04-16 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49540","activity_notes":"Please attend site: as soon as possible to investigate and address a leak on the 1st floor 22A, there is water coming through the light fittings from the 2nd floor 22B. ","activity_timesheet":"1","ticket_notes_combined":"

16\/04\/2019 16:50 (sandra )<\/b>(Ticket Closed)<\/p>

16\/04\/2019 17:01 (sandra)<\/b>Washing machine outlet was blocked. Cleared blockage and made safe in office below. <\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40162","activity_ticket_id":"41219","ticket_reference":"HDT42300","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"Flat 1, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/04\/19","activity_end":"2019-04-16 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49541","activity_notes":"The intercom isnt work properly... camera doesnt work + I cant open the door downstairs.Please could a job be raised for Reddan to attend to the intercom at Flat 1, 23 Charlotte Street?","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40163","activity_ticket_id":"41220","ticket_reference":"HDT42301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light out","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/19","activity_end":"2019-04-16 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49542","activity_notes":"Service Desk - could you please send someone from Reddan along to check the light in the common parts at 13 New Row","activity_timesheet":"1","ticket_notes_combined":"

17\/04\/2019 14:14 (sandra)<\/b>needs a new bulb. needs to return <\/p>

17\/04\/2019 16:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40164","activity_ticket_id":"41221","ticket_reference":"HDT42302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Signage and yellow strips","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/04\/19","activity_end":"2019-04-16 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49543","activity_notes":"Post signage at front door stipulating fire exit and to keep clear.To secure yellow strips on the front doorway steps.Travis has been advised.Please could you also inform me a date when this will take place so as to advise the restaurant","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 09:48 (sandra)<\/b>parts ordered <\/p>

18\/04\/2019 09:55 (jane)<\/b>Parts expected in on Tuesday 24th April <\/p>

25\/04\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40165","activity_ticket_id":"41222","ticket_reference":"HDT42303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light out","ticket_address_1":"19 Gerrard St (common parts toilet)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/19","activity_end":"2019-04-16 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49544","activity_notes":"Please assign a works order to Redden for the following:Light not working in toilet situated between ground and first floor ","activity_timesheet":"1","ticket_notes_combined":"

17\/04\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>

18\/04\/2019 15:11 (sandra)<\/b>replaced 1 x 28w 2D bulb inside the toilet <\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40166","activity_ticket_id":"40813","ticket_reference":"HDT41894","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 15TH APRIL after 11am","ticket_address_1":"Flat A, 27a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/04\/19","activity_end":"2019-04-16 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49545","activity_notes":"Staining to ceiling in Lounge - please repaint ","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

18\/04\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/04\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

15\/07\/2019 10:04 (sandra)<\/b>Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40167","activity_ticket_id":"41204","ticket_reference":"HDT42285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"2nd Floor Flat","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/04\/19","activity_end":"2019-04-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49546","activity_notes":"Please carry out inter-tenancy checks for 2ndFF, 4 Gerrard St.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 08:24 (sandra)<\/b>replaced socket <\/p>

24\/04\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40168","activity_ticket_id":"41223","ticket_reference":"HDT42304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.4, 16 A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/04\/19","activity_end":"2019-04-18 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49547","activity_notes":"Please attend Flat 3.4, 16a Rupert Street, to investigate and resolve the following: - the aerial for the tv has no signal, may be due to the sockets not working - tenant has gotten stuck in downstairs toilet, the locks seem to be faulty","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2019 09:28 (jan)<\/b>Email for access this afternoon and tenants contact details for Ward Aerials<\/p>

17\/04\/2019 14:06 (jan)<\/b>Email for access Thurs am, 18th April<\/p>

17\/04\/2019 15:31 (sandra)<\/b>ward aerial reference number 217018<\/p>

17\/04\/2019 15:31 (sandra)<\/b>tenants contact number needed before aerial specialist can attend.<\/p>

17\/04\/2019 16:30 (jan)<\/b>Access Thurs am with keys to look at the toilet lock<\/p>

18\/04\/2019 09:07 (sandra)<\/b>eased and adjusted and moved lock and left working <\/p>

18\/04\/2019 11:06 (sandra)<\/b>provisionally booked for Thursday 25th at 8 am with Roy <\/p>

24\/04\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40169","activity_ticket_id":"41223","ticket_reference":"HDT42304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.4, 16 A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49548","activity_notes":"Please attend Flat 3.4, 16a Rupert Street, to investigate and resolve the following: - the aerial for the tv has no signal, may be due to the sockets not working - tenant has gotten stuck in downstairs toilet, the locks seem to be faulty","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2019 09:28 (jan)<\/b>Email for access this afternoon and tenants contact details for Ward Aerials<\/p>

17\/04\/2019 14:06 (jan)<\/b>Email for access Thurs am, 18th April<\/p>

17\/04\/2019 15:31 (sandra)<\/b>ward aerial reference number 217018<\/p>

17\/04\/2019 15:31 (sandra)<\/b>tenants contact number needed before aerial specialist can attend.<\/p>

17\/04\/2019 16:30 (jan)<\/b>Access Thurs am with keys to look at the toilet lock<\/p>

18\/04\/2019 09:07 (sandra)<\/b>eased and adjusted and moved lock and left working <\/p>

18\/04\/2019 11:06 (sandra)<\/b>provisionally booked for Thursday 25th at 8 am with Roy <\/p>

24\/04\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40170","activity_ticket_id":"41224","ticket_reference":"HDT42305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 2, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"19\/04\/19","activity_end":"2019-04-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49549","activity_notes":"Service Desk - please could you arrange for Reddan to attend to the washing machine in the above apartment? Not washing or spinning correctly . Tenant Mike Horrell: mikehorrell@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 15:28 (jan)<\/b>Access granted by tenant on Fri, 19th April with keys<\/p>

23\/04\/2019 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40171","activity_ticket_id":"41204","ticket_reference":"HDT42285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"2nd Floor Flat","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/04\/19","activity_end":"2019-04-17 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49550","activity_notes":"Please carry out inter-tenancy checks for 2ndFF, 4 Gerrard St.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 08:24 (sandra)<\/b>replaced socket <\/p>

24\/04\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40172","activity_ticket_id":"41225","ticket_reference":"HDT42306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Doorbell","ticket_address_1":"Flat 3, Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"17\/04\/19","activity_end":"2019-04-17 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49551","activity_notes":"Please attend site to investigate and resolve issue with doorbell at Flat 3 - the doorbell is being utilised but the tenant cannot hear anything and is missing post and deliveries due to this. Contact is Thanita, 07404 044 902.","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>

29\/04\/2019 08:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2019 08:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40173","activity_ticket_id":"41204","ticket_reference":"HDT42285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"2nd Floor Flat","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/19","activity_end":"2019-04-17 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49552","activity_notes":"Please carry out inter-tenancy checks for 2ndFF, 4 Gerrard St.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 08:24 (sandra)<\/b>replaced socket <\/p>

24\/04\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40174","activity_ticket_id":"41215","ticket_reference":"HDT42296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove existing wardrobe from site - FOR TOMORROW - Agreed price ","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/04\/19","activity_end":"2019-04-17 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49553","activity_notes":"To remove existing wardrobe from site - FOR TOMORROW - Agreed price KEYS FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40175","activity_ticket_id":"41215","ticket_reference":"HDT42296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove existing wardrobe from site - FOR TOMORROW - Agreed price ","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/19","activity_end":"2019-04-17 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49554","activity_notes":"To remove existing wardrobe from site - FOR TOMORROW - Agreed price KEYS FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40176","activity_ticket_id":"41201","ticket_reference":"HDT42282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12841 - Flat 6, 37-38 Gerrard Street ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/04\/19","activity_end":"2019-04-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49555","activity_notes":"Repair or replacement of dishwasher","activity_timesheet":"1","ticket_notes_combined":"

15\/04\/2019 14:36 (sandra)<\/b>in stock at cooker centre <\/p>

18\/04\/2019 09:23 (sandra)<\/b>Booked by tenant for Tuesday <\/p>

24\/04\/2019 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40177","activity_ticket_id":"41226","ticket_reference":"HDT42307","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/04\/19","activity_end":"2019-04-25 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49556","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wellsTo include waste outlet pipe going across the flat roof over Flat 7","activity_timesheet":"1","ticket_notes_combined":"

18\/04\/2019 09:13 (sandra)<\/b>emailed Kim for confirmation of attendance on Thursday 25th <\/p>

18\/04\/2019 09:16 (sandra)<\/b>I will let them know. Can they also check the drain outlet in the basement rear well area by Flat A window which is subject to getting blocked frequently pleae?<\/p>

18\/04\/2019 11:08 (sandra)<\/b>Provisionally booked for Wednesday 24th <\/p>

24\/04\/2019 09:46 (sandra)<\/b>booked for thursday <\/p>

25\/04\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40178","activity_ticket_id":"41204","ticket_reference":"HDT42285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"2nd Floor Flat","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/19","activity_end":"2019-04-18 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49557","activity_notes":"Please carry out inter-tenancy checks for 2ndFF, 4 Gerrard St.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 08:24 (sandra)<\/b>replaced socket <\/p>

24\/04\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40179","activity_ticket_id":"41204","ticket_reference":"HDT42285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"2nd Floor Flat","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/04\/19","activity_end":"2019-04-18 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49558","activity_notes":"Please carry out inter-tenancy checks for 2ndFF, 4 Gerrard St.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 08:24 (sandra)<\/b>replaced socket <\/p>

24\/04\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40180","activity_ticket_id":"41227","ticket_reference":"HDT42308","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out in common parts ","ticket_address_1":"94 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/19","activity_end":"2019-04-18 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49559","activity_notes":"Please attend 94 Shaftesbury Avenue as two lights are out in the common parts","activity_timesheet":"1","ticket_notes_combined":"

18\/04\/2019 14:34 (sandra)<\/b>booked 18\/4<\/p>

18\/04\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40181","activity_ticket_id":"41228","ticket_reference":"HDT42309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/19","activity_end":"2019-04-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49560","activity_notes":"Can we please book in inter tenancy checks here for ASAP pleaseThere is no new tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 11:04 (jan)<\/b>Booked for Tuesday, 23rd April<\/p>

23\/04\/2019 15:17 (sandra)<\/b>list of works sent to client <\/p>

26\/04\/2019 15:34 (jane)<\/b>Decorating works completed <\/p>

29\/04\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40182","activity_ticket_id":"41216","ticket_reference":"HDT42297","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet flush faulty","ticket_address_1":"KPF, 1st Floor, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/05\/19","activity_end":"2019-05-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49561","activity_notes":"On our First Floor the Disabled WC flush is non-working. Please attend site to fix.","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 11:06 (sandra)<\/b>Flush working but need to return Tuesday to replace syphon<\/p>

23\/04\/2019 15:20 (sandra)<\/b>new flush valve required <\/p>

30\/04\/2019 16:22 (jan)<\/b>Part to be fitted Wed pm, 1st May <\/p>

02\/05\/2019 11:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40183","activity_ticket_id":"41217","ticket_reference":"HDT42298","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Power sockets","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/19","activity_end":"2019-05-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49562","activity_notes":"Lights internal and external not working","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2019 15:28 (jan)<\/b>Booked for Thursday, 18th April at 8am<\/p>

18\/04\/2019 11:21 (sandra)<\/b>Outdoor sockets are now working but lights on staircase need new transformers. - See Alan <\/p>

23\/04\/2019 08:27 (sandra)<\/b>Outdoor sockets working ok Staircase lighting 3 x bulbs out. Faculty transformers but not enough space to fit modern transformers in. Small square boxes required.Or....Can we convert to 240v to allow more space?? Can not open up to allow more space as this at damage wall on the other side<\/p>

09\/05\/2019 09:50 (jan)<\/b>Booked for Monday, 13th May at midday. Lord Phillimore to provide access<\/p>

14\/05\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40184","activity_ticket_id":"41207","ticket_reference":"HDT42288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12808 - 58a Shaftesbury Avenue ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/04\/19","activity_end":"2019-04-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49563","activity_notes":"Boxing etc","activity_timesheet":"1","ticket_notes_combined":"

18\/04\/2019 14:34 (sandra)<\/b>booked for 23\/4<\/p>

25\/04\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40185","activity_ticket_id":"41229","ticket_reference":"HDT42310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 9TH MAY","ticket_address_1":"Flat A","ticket_address_2":"62 Salusbury Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/19","activity_end":"2019-05-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49564","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2019 16:15 (jan)<\/b>Email to tenant for access Thurs am, 9th May<\/p>

07\/05\/2019 11:44 (jan)<\/b>Booked for Thursday am, 9th May. Access will be provided.<\/p>

10\/05\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40186","activity_ticket_id":"41230","ticket_reference":"HDT42311","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 9TH MAY","ticket_address_1":"Flat B","ticket_address_2":"62 Salusbury Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/19","activity_end":"2019-05-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49565","activity_notes":"Can we please have GSC carried out on the two properties below by 18th May 2019 as this is whenthey expire. Please see below contact details to arrange necessary access.62b - Deborah Curtiss - deborah@deborahcurtiss.co.uk; 07815 102022","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2019 16:14 (jan)<\/b>Email to tenant for access Thurs am, 9th May<\/p>

07\/05\/2019 11:53 (jan)<\/b>Booked for Thursday, 9th May between 8 and 10am. Tenant will provide access<\/p>

10\/05\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40187","activity_ticket_id":"41231","ticket_reference":"HDT42312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 9TH MAY","ticket_address_1":"Ground Floor Flat ","ticket_address_2":"140 Victoria Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/19","activity_end":"2019-05-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49566","activity_notes":"Can we please have GSC carried out on this property by 18th May 2019 as this is when they expire.Please see below contact details to arrange necessary access.GF 140 Victoria Road - Irene - 07825 78961","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2019 14:27 (jan)<\/b>Booked with the tenant for Thursday, 9th May between 10am and 12pm. She will provide access<\/p>

10\/05\/2019 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40188","activity_ticket_id":"41232","ticket_reference":"HDT42313","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"28\/28a Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/19","activity_end":"2019-04-18 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49567","activity_notes":"Water leak possibly from back feed","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 14:55 (sandra)<\/b>system is back filling. MK needs to attend. temporary hose pipe connected to divert the water from the effected area<\/p>

23\/04\/2019 08:26 (sandra)<\/b>Overflowing tank but not ball valve and float working ok. Back fill from somewhere but unable to find where from. No access into 1st floor flat. Michael Keenan to go in on Wednesday but would need assistance. Diverted overflowing water away from damaged area. <\/p>

23\/04\/2019 14:16 (jan)<\/b>Email to client for access Wed, 24th April between 10am and 12pm<\/p>

23\/04\/2019 16:21 (jan)<\/b>Proposed for Wed, 24th April at 12pm<\/p>

23\/04\/2019 16:32 (jan)<\/b>Booked for Flat 28 at 12pm on Wed, 24th April - tenant to provide access.Flat 28A with keys<\/p>

25\/04\/2019 08:16 (sandra)<\/b>Found tank is not supplying 28 or 28a. Both of these are mains supplied We tried NEXT door 27 but doesn't seem to supply this either. No access into 27a. Found out later that according to a water hygiene report this tank may be supplying this building. Kim has contracted agents for us to get access<\/p>

29\/04\/2019 09:39 (sandra)<\/b>Waited to get access into 27 and 27a Devonshire Close Found tank does not feed these flats <\/p>

29\/04\/2019 09:40 (sandra)<\/b>28a Devonshire Close Bailed out water in tank and used bungs to stop back fill. But water pressure built up and forced out bung in the 22mm outlet even though small steady flow. Spoke to Michael regarding capping and he is worried about a dead leg which may contaminate the water supply. Looked at water hygiene reports and they have been cleaning this tank without cleaning the dead legs because they don't know where they feed<\/p>

29\/04\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>

29\/04\/2019 10:39 (sandra)<\/b>We have attended the above and found the tank is not feeding any of the flats.However, it is back filling from somewhere in the building off the mains water.We need you to seek advise from your water treatment company who have been maintaining it on a regular basisas if we remove the tank we will have to leave the dead leg in place and this contravenes the waterhygiene regulations.Therefore, can you please advise us on how you wish to proceed.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40189","activity_ticket_id":"41233","ticket_reference":"HDT42314","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Keys cut","ticket_address_1":"5 Ching Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"18\/04\/19","activity_end":"2019-04-18 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49568","activity_notes":"I have spoken with David in regards to changing a lock and getting new keys cut.This is for 5 Ching Court and shouldnt take longer than an hour. ","activity_timesheet":"1","ticket_notes_combined":"

18\/04\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40190","activity_ticket_id":"41232","ticket_reference":"HDT42313","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"28\/28a Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/19","activity_end":"2019-04-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49569","activity_notes":"Water leak possibly from back feed","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 14:55 (sandra)<\/b>system is back filling. MK needs to attend. temporary hose pipe connected to divert the water from the effected area<\/p>

23\/04\/2019 08:26 (sandra)<\/b>Overflowing tank but not ball valve and float working ok. Back fill from somewhere but unable to find where from. No access into 1st floor flat. Michael Keenan to go in on Wednesday but would need assistance. Diverted overflowing water away from damaged area. <\/p>

23\/04\/2019 14:16 (jan)<\/b>Email to client for access Wed, 24th April between 10am and 12pm<\/p>

23\/04\/2019 16:21 (jan)<\/b>Proposed for Wed, 24th April at 12pm<\/p>

23\/04\/2019 16:32 (jan)<\/b>Booked for Flat 28 at 12pm on Wed, 24th April - tenant to provide access.Flat 28A with keys<\/p>

25\/04\/2019 08:16 (sandra)<\/b>Found tank is not supplying 28 or 28a. Both of these are mains supplied We tried NEXT door 27 but doesn't seem to supply this either. No access into 27a. Found out later that according to a water hygiene report this tank may be supplying this building. Kim has contracted agents for us to get access<\/p>

29\/04\/2019 09:39 (sandra)<\/b>Waited to get access into 27 and 27a Devonshire Close Found tank does not feed these flats <\/p>

29\/04\/2019 09:40 (sandra)<\/b>28a Devonshire Close Bailed out water in tank and used bungs to stop back fill. But water pressure built up and forced out bung in the 22mm outlet even though small steady flow. Spoke to Michael regarding capping and he is worried about a dead leg which may contaminate the water supply. Looked at water hygiene reports and they have been cleaning this tank without cleaning the dead legs because they don't know where they feed<\/p>

29\/04\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>

29\/04\/2019 10:39 (sandra)<\/b>We have attended the above and found the tank is not feeding any of the flats.However, it is back filling from somewhere in the building off the mains water.We need you to seek advise from your water treatment company who have been maintaining it on a regular basisas if we remove the tank we will have to leave the dead leg in place and this contravenes the waterhygiene regulations.Therefore, can you please advise us on how you wish to proceed.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40191","activity_ticket_id":"40716","ticket_reference":"HDT41797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter tenancy 18th APRIL & washing machine","ticket_address_1":"Flat 2, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/19","activity_end":"2019-04-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49570","activity_notes":"Please raise a work order for Reddan to carry out the Inter tenancy checks on the 18th April for the above apartment,part of the door of the washing machine is coming off can this be looked at also.The clean is booked for the morning of the 24th - so we have full day 23rd for repairs","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:01 (sandra)<\/b>18th April<\/p>

18\/04\/2019 12:39 (sandra)<\/b>Booked for 19th <\/p>

23\/04\/2019 14:20 (sandra)<\/b>Fl2,23 Charlotte St-the top part of the wooden door on an integrated washing machine was loose so I put a couple of brackets<\/p>

23\/04\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40192","activity_ticket_id":"41172","ticket_reference":"HDT42253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine leaking","ticket_address_1":"Flat 2, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/19","activity_end":"2019-04-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49571","activity_notes":"Please urgently attend Flat 2, 58a Shaftesbury Avenue, as the washing machine has started leaking profusely and flooded out onto the passage.","activity_timesheet":"1","ticket_notes_combined":"

12\/04\/2019 08:06 (sandra)<\/b>door and seal are on order <\/p>

15\/04\/2019 10:33 (sandra)<\/b>Parts expected 15th or 16th <\/p>

18\/04\/2019 15:34 (jan)<\/b>Access granted tomorrow with keys<\/p>

23\/04\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40193","activity_ticket_id":"41224","ticket_reference":"HDT42305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 2, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/19","activity_end":"2019-04-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49572","activity_notes":"Service Desk - please could you arrange for Reddan to attend to the washing machine in the above apartment? Not washing or spinning correctly . Tenant Mike Horrell: mikehorrell@hotmail.com07801 881038","activity_timesheet":"1","ticket_notes_combined":"

18\/04\/2019 15:28 (jan)<\/b>Access granted by tenant on Fri, 19th April with keys<\/p>

23\/04\/2019 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40194","activity_ticket_id":"40716","ticket_reference":"HDT41797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter tenancy 18th APRIL & washing machine","ticket_address_1":"Flat 2, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/04\/19","activity_end":"2019-04-18 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49573","activity_notes":"Please raise a work order for Reddan to carry out the Inter tenancy checks on the 18th April for the above apartment,part of the door of the washing machine is coming off can this be looked at also.The clean is booked for the morning of the 24th - so we have full day 23rd for repairs","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2019 14:01 (sandra)<\/b>18th April<\/p>

18\/04\/2019 12:39 (sandra)<\/b>Booked for 19th <\/p>

23\/04\/2019 14:20 (sandra)<\/b>Fl2,23 Charlotte St-the top part of the wooden door on an integrated washing machine was loose so I put a couple of brackets<\/p>

23\/04\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40195","activity_ticket_id":"41234","ticket_reference":"HDT42315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12679 - 1 Charlotte Place - Common Parts ","ticket_address_1":"1 Charlotte Place - Common Parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/04\/19","activity_end":"2019-04-23 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49574","activity_notes":"To prepare water damaged areas to common parts staircase and redecorate to match existing.Sizes of damaged areas:2 x 2m1 x 1m2 x 2m","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 16:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40196","activity_ticket_id":"41235","ticket_reference":"HDT42316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Waxy O'Connors","ticket_address_2":"14-16 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/19","activity_end":"2019-04-23 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49575","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40197","activity_ticket_id":"41236","ticket_reference":"HDT42317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Unit 2","ticket_address_2":"Newport Sandringham","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/19","activity_end":"2019-04-23 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49576","activity_notes":"leak into unit 2 ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

23\/04\/2019 08:35 (sandra)<\/b>Leak into unit 2 Newport Sandringham Ceiling 18ft high and unable to check air con unit.Leak was about yet from air con Suspected flash above and called out city west homes but they found nothing. Unit 2 called out builders who refurbished place and they had 3 guys to check ceiling void. Was Air Con unit causing leak. <\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40198","activity_ticket_id":"41237","ticket_reference":"HDT42318","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of Works","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"23\/04\/19","activity_end":"2019-04-23 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49577","activity_notes":"-- Entry door system not working.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40199","activity_ticket_id":"41237","ticket_reference":"HDT42318","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of Works","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/04\/19","activity_end":"2019-04-23 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49578","activity_notes":"- Loose toilet roll holder- Make safe kitchen cupboard - Plastic on the shower ?? - Entry door system not working.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40200","activity_ticket_id":"40456","ticket_reference":"HDT41537","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting - FRIDAY 3RD MAY","ticket_address_1":"21 College Parade, 131 Salusbury Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/05\/19","activity_end":"2019-05-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49579","activity_notes":"Can you please attend this property to carry out repainting of the hallway which was caused by Water Damage through a leak. It will need treatment before painting so could take a couple of days to complete. Pictures can be sent if required.Please contact tenant to arrange access on sim.divisova@gmail.com (Simona Divisova) It's a commercial unit and the tenant is called Yoga in Daily Life UK","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2019 09:36 (jane)<\/b>On hold, another leak has happened <\/p>

27\/02\/2019 10:20 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

18\/04\/2019 11:13 (jan)<\/b>Email for access on 3rd May if works still required<\/p>

25\/04\/2019 11:35 (jan)<\/b>Email to propose attendance at 8am on 3rd May<\/p>

26\/04\/2019 15:32 (jan)<\/b>Booked for Fri, 3rd May at 8am<\/p>

07\/05\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40201","activity_ticket_id":"41238","ticket_reference":"HDT42319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler broken","ticket_address_1":"Flat 3.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/19","activity_end":"2019-04-23 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49580","activity_notes":"Please attend site Flat 3.2, 28 Lisle Street to address the broken boiler. Tenant reported: the boiler completely stopped working, no light on switchs, no information on the screen, no nothing. Tenant is in for access. Please buzz the doorbell.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40202","activity_ticket_id":"41239","ticket_reference":"HDT42320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge freezer","ticket_address_1":"3rd Floor, Flat 2, 76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6ND","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/04\/19","activity_end":"2019-04-23 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49581","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported : fridge\/freezer in this apartment needs maintenance; the pump has started to get loud Reddan, I will arrange with tenant on access. Please let me know ETA.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 10:26 (jan)<\/b>Email to client for access Wed, 24th April<\/p>

23\/04\/2019 12:21 (jan)<\/b>Booked for Wed, 24th April between 10am and 2pm with keys<\/p>

25\/04\/2019 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40203","activity_ticket_id":"41240","ticket_reference":"HDT42321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 2, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"23\/04\/19","activity_end":"2019-04-23 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49582","activity_notes":"Please raise a work order for Reddan to attend to investigate issue with dishwasher as per below and confirm attendance.Our dishwasher has a draining problem, could someone come and check?Carsten Vagani Austin Lee ","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 12:43 (jan)<\/b>Email to tenants for access on Thurs, 25th April<\/p>

24\/04\/2019 14:05 (jan)<\/b>Booked for Thurs, 25th April at 2pm<\/p>

26\/04\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40204","activity_ticket_id":"41241","ticket_reference":"HDT42322","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Main gate unable to close ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/19","activity_end":"2019-04-23 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49583","activity_notes":"Main gate unable to close ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40205","activity_ticket_id":"40716","ticket_reference":"HDT41797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter tenancy 18th APRIL & washing machine","ticket_address_1":"Flat 2, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/04\/19","activity_end":"2019-04-23 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49584","activity_notes":"Please raise a work order for Reddan to carry out the Inter tenancy checks on the 18th April for the above apartment,Bathroom2 bulbs need replacingBedroom oneWardrobe lights brokenWall lamps switch is brokenLiving Room\/Kitchendouble light switch faultykitchen light hanging out of fitting","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2019 14:01 (sandra)<\/b>18th April<\/p>

18\/04\/2019 12:39 (sandra)<\/b>Booked for 19th <\/p>

23\/04\/2019 14:20 (sandra)<\/b>Fl2,23 Charlotte St-the top part of the wooden door on an integrated washing machine was loose so I put a couple of brackets<\/p>

23\/04\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40206","activity_ticket_id":"41242","ticket_reference":"HDT42323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert","ticket_address_1":"2nd Floor Flat, 4 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/19","activity_end":"2019-04-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49585","activity_notes":"Please carry out gas safety inspection to this flat.","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 10:42 (jan)<\/b>Booked for Wed, 24tth April at 8am with keys<\/p>

25\/04\/2019 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40207","activity_ticket_id":"41243","ticket_reference":"HDT42324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire alarm call point signs","ticket_address_1":"21a Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/04\/19","activity_end":"2019-04-23 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49586","activity_notes":"Please could you order for me 6 of the following signs (see photo) and give them to one of the lads to be delivered to the M J Mapp site office in Chinatown. ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 10:48 (jan)<\/b>Signs on order<\/p>

26\/04\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40208","activity_ticket_id":"41221","ticket_reference":"HDT42302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Signage and yellow strips","ticket_address_1":"15-16 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/04\/19","activity_end":"2019-04-23 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49587","activity_notes":"Post signage at front door stipulating fire exit and to keep clear.To secure yellow strips on the front doorway steps.Travis has been advised.Please could you also inform me a date when this will take place so as to advise the restaurant","activity_timesheet":"1","ticket_notes_combined":"

18\/04\/2019 09:48 (sandra)<\/b>parts ordered <\/p>

18\/04\/2019 09:55 (jane)<\/b>Parts expected in on Tuesday 24th April <\/p>

25\/04\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40209","activity_ticket_id":"41244","ticket_reference":"HDT42325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"7-9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/04\/19","activity_end":"2019-04-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49588","activity_notes":"Can the padlock problem be addressed, the sun bathing may be an old issue we changed the padlock to a code not so long ago and no one has been give this, can the arials be refixed to the wall?1) Access into the roof is via a roof hatch. As I was removing the padlock I couldn't understand why the whole thing just fell into my hand. While on roof it looks as though someone has been sunbathing as there is a mat laying down. 2) Two large aerials are laying down. Looks like they have been pulled away from the wall. This is a potential health risk in high winds. ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 15:02 (jan)<\/b>Booked for Thurs am, 25th April <\/p>

25\/04\/2019 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40210","activity_ticket_id":"41245","ticket_reference":"HDT42326","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 6, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/19","activity_end":"2019-04-23 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49589","activity_notes":"Please can the contractor attend today, the tenant has no hot water.Access: please use management keys.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 13:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40211","activity_ticket_id":"41239","ticket_reference":"HDT42320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge freezer","ticket_address_1":"3rd Floor, Flat 2, 76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6ND","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/04\/19","activity_end":"2019-04-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49590","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported : fridge\/freezer in this apartment needs maintenance; the pump has started to get loud Reddan, I will arrange with tenant on access. Please let me know ETA.alex@alexander-brett.co.uk","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 10:26 (jan)<\/b>Email to client for access Wed, 24th April<\/p>

23\/04\/2019 12:21 (jan)<\/b>Booked for Wed, 24th April between 10am and 2pm with keys<\/p>

25\/04\/2019 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40212","activity_ticket_id":"41246","ticket_reference":"HDT42327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 9, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/19","activity_end":"2019-04-23 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49591","activity_notes":"Please raise a work order for Reddan to attend today to install additional smoke detector into this apartment, replace the existing in boiler room for new and test boiler to make sure all is working ok, Mike the gas engineer is aware already of this.Please use management keys but knock first and confirm when you will be attending.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 14:06 (sandra)<\/b>To construct and install boxing to exposed pipework adjacent to staircase at basement level.Apply 1No prime coat followed by 2No coats of colour match paint on comlpetion <\/p>

23\/04\/2019 14:06 (sandra)<\/b>There is no C02 alarm in the property as there is no gas and no boiler inside the flat. The boiler is downstairs and gas is also downstairs. This flat is not even near the rear where the flues are. But it is above a pizza placeHAVE LEFT DIGITAL CARBON MONOXIDE ALARMS. ONE IN THE KITCHEN AND ONE BY THE FRONT DOOR. BOTH CLEAR READINGS. <\/p>

24\/04\/2019 15:04 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40213","activity_ticket_id":"41246","ticket_reference":"HDT42327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 9, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/19","activity_end":"2019-04-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49592","activity_notes":"Please raise a work order for Reddan to attend today to install additional smoke detector into this apartment, replace the existing in boiler room for new and test boiler to make sure all is working ok, Mike the gas engineer is aware already of this.Please use management keys but knock first and confirm when you will be attending.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 14:06 (sandra)<\/b>To construct and install boxing to exposed pipework adjacent to staircase at basement level.Apply 1No prime coat followed by 2No coats of colour match paint on comlpetion <\/p>

23\/04\/2019 14:06 (sandra)<\/b>There is no C02 alarm in the property as there is no gas and no boiler inside the flat. The boiler is downstairs and gas is also downstairs. This flat is not even near the rear where the flues are. But it is above a pizza placeHAVE LEFT DIGITAL CARBON MONOXIDE ALARMS. ONE IN THE KITCHEN AND ONE BY THE FRONT DOOR. BOTH CLEAR READINGS. <\/p>

24\/04\/2019 15:04 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40214","activity_ticket_id":"41232","ticket_reference":"HDT42313","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"28\/28a Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/19","activity_end":"2019-04-26 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49593","activity_notes":"Water leak possibly from back feed","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 14:55 (sandra)<\/b>system is back filling. MK needs to attend. temporary hose pipe connected to divert the water from the effected area<\/p>

23\/04\/2019 08:26 (sandra)<\/b>Overflowing tank but not ball valve and float working ok. Back fill from somewhere but unable to find where from. No access into 1st floor flat. Michael Keenan to go in on Wednesday but would need assistance. Diverted overflowing water away from damaged area. <\/p>

23\/04\/2019 14:16 (jan)<\/b>Email to client for access Wed, 24th April between 10am and 12pm<\/p>

23\/04\/2019 16:21 (jan)<\/b>Proposed for Wed, 24th April at 12pm<\/p>

23\/04\/2019 16:32 (jan)<\/b>Booked for Flat 28 at 12pm on Wed, 24th April - tenant to provide access.Flat 28A with keys<\/p>

25\/04\/2019 08:16 (sandra)<\/b>Found tank is not supplying 28 or 28a. Both of these are mains supplied We tried NEXT door 27 but doesn't seem to supply this either. No access into 27a. Found out later that according to a water hygiene report this tank may be supplying this building. Kim has contracted agents for us to get access<\/p>

29\/04\/2019 09:39 (sandra)<\/b>Waited to get access into 27 and 27a Devonshire Close Found tank does not feed these flats <\/p>

29\/04\/2019 09:40 (sandra)<\/b>28a Devonshire Close Bailed out water in tank and used bungs to stop back fill. But water pressure built up and forced out bung in the 22mm outlet even though small steady flow. Spoke to Michael regarding capping and he is worried about a dead leg which may contaminate the water supply. Looked at water hygiene reports and they have been cleaning this tank without cleaning the dead legs because they don't know where they feed<\/p>

29\/04\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>

29\/04\/2019 10:39 (sandra)<\/b>We have attended the above and found the tank is not feeding any of the flats.However, it is back filling from somewhere in the building off the mains water.We need you to seek advise from your water treatment company who have been maintaining it on a regular basisas if we remove the tank we will have to leave the dead leg in place and this contravenes the waterhygiene regulations.Therefore, can you please advise us on how you wish to proceed.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40215","activity_ticket_id":"41248","ticket_reference":"HDT42329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Supply and assemble furniture","ticket_address_1":"21a Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/04\/19","activity_end":"2019-04-23 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49594","activity_notes":"Please assign a works order to Redden for the followingPlease supply and assemble the items listed below1 x Solar Rectangular Cantilever Deskshttps:\/\/bit.ly\/1LZtUt7Colour: Beech\/Grey Metal Size: 1200W x 800D x 725H1 x Cologne Mesh Manager Chairhttps:\/\/bit.ly\/1LYFEg6Colour: BlackSize: N\/A","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 14:48 (jane)<\/b>Furniture being delivered direct to site on Thursday <\/p>

26\/04\/2019 11:21 (sandra)<\/b>Furniture supplied and in process of being assembled <\/p>

01\/05\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40216","activity_ticket_id":"41244","ticket_reference":"HDT42325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"7-9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/19","activity_end":"2019-04-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49595","activity_notes":"Can the padlock problem be addressed, the sun bathing may be an old issue we changed the padlock to a code not so long ago and no one has been give this, can the arials be refixed to the wall?1) Access into the roof is via a roof hatch. As I was removing the padlock I couldn't understand why the whole thing just fell into my hand. While on roof it looks as though someone has been sunbathing as there is a mat laying down. 2) Two large aerials are laying down. Looks like they have been pulled away from the wall. This is a potential health risk in high winds. ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 15:02 (jan)<\/b>Booked for Thurs am, 25th April <\/p>

25\/04\/2019 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40217","activity_ticket_id":"41250","ticket_reference":"HDT42331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"Flat 3, Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/19","activity_end":"2019-05-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49596","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.Horse & Dolphin - Flat 3","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 15:10 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:22 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40218","activity_ticket_id":"41250","ticket_reference":"HDT42331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"Flat 3, Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49597","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.Horse & Dolphin - Flat 3","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 15:10 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:22 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40219","activity_ticket_id":"41249","ticket_reference":"HDT42330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"3rd Floor Flat, 5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/19","activity_end":"2019-05-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49598","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.5 Gerrard - 3rd Floor Flat","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 15:12 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:23 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40220","activity_ticket_id":"41249","ticket_reference":"HDT42330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"3rd Floor Flat, 5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49599","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.5 Gerrard - 3rd Floor Flat","activity_timesheet":"1","ticket_notes_combined":"

23\/04\/2019 15:12 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:23 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40221","activity_ticket_id":"41251","ticket_reference":"HDT42332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"3rd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/19","activity_end":"2019-05-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49600","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.78 Shaftesbury - 3rd Floor Flat","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 15:15 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:24 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40222","activity_ticket_id":"41251","ticket_reference":"HDT42332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"3rd Floor Flat, 78 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49601","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.78 Shaftesbury - 3rd Floor Flat","activity_timesheet":"1","ticket_notes_combined":"

23\/04\/2019 15:15 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:24 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40223","activity_ticket_id":"41252","ticket_reference":"HDT42333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 8TH MAY","ticket_address_1":"Flat 1, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/19","activity_end":"2019-05-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49602","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.36-40 Rupert st - Flat 1","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 15:20 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:24 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

30\/04\/2019 11:23 (jan)<\/b>Tenant has cancelled 3rd May. Email for access Monday pm, 6th May or Wed, 8th May<\/p>

30\/04\/2019 11:35 (jan)<\/b>Rescheduled for Wed, 8th May between 12 and 2pm<\/p>

09\/05\/2019 13:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40224","activity_ticket_id":"41252","ticket_reference":"HDT42333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 8TH MAY","ticket_address_1":"Flat 1, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/19","activity_end":"2019-05-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49603","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.36-40 Rupert st - Flat 1","activity_timesheet":"1","ticket_notes_combined":"

23\/04\/2019 15:20 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:24 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

30\/04\/2019 11:23 (jan)<\/b>Tenant has cancelled 3rd May. Email for access Monday pm, 6th May or Wed, 8th May<\/p>

30\/04\/2019 11:35 (jan)<\/b>Rescheduled for Wed, 8th May between 12 and 2pm<\/p>

09\/05\/2019 13:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40225","activity_ticket_id":"41253","ticket_reference":"HDT42334","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"Flat 4.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/19","activity_end":"2019-05-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49604","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.16A Rupert st - Flat 4.1","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 15:26 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:25 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40226","activity_ticket_id":"41253","ticket_reference":"HDT42334","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"Flat 4.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49605","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.16A Rupert st - Flat 4.1","activity_timesheet":"1","ticket_notes_combined":"

23\/04\/2019 15:26 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:25 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40227","activity_ticket_id":"41254","ticket_reference":"HDT42335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"Flat 4.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/19","activity_end":"2019-05-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49606","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.16A Rupert st - Flat 4.2","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 15:30 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:26 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40228","activity_ticket_id":"41254","ticket_reference":"HDT42335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3RD MAY","ticket_address_1":"Flat 4.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49607","activity_notes":"Please can you arrange a date for Gas Safety \/ PAT test to the below properties.16A Rupert st - Flat 4.2","activity_timesheet":"1","ticket_notes_combined":"

23\/04\/2019 15:30 (jan)<\/b>Proposed for 3rd MAY, awaiting conf of access<\/p>

29\/04\/2019 14:26 (jan)<\/b>Booked for Friday, 3rd May with keys<\/p>

08\/05\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40229","activity_ticket_id":"41255","ticket_reference":"HDT42336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush","ticket_address_1":"Flat 1, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/04\/19","activity_end":"2019-04-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49608","activity_notes":"Please could you raise a job for Reddan to attend the above property? The toilet flush is not working consistentlyAccess can be arranged with Jon & Gigi jong@gotadsl.co.uk & gigiburgdorf@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 15:54 (jan)<\/b>Email for access Wed, 24th April<\/p>

24\/04\/2019 11:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40230","activity_ticket_id":"41256","ticket_reference":"HDT42337","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 2, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/19","activity_end":"2019-04-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49609","activity_notes":"We have an issue with Flat 2 Wellington Court. There is no hot water in the flat. Would you be able to take a look today if it is possible, pleas?","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2019 16:06 (jan)<\/b>Email for access on Wed, 24th April<\/p>

23\/04\/2019 16:56 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40231","activity_ticket_id":"41257","ticket_reference":"HDT42338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light pull cord in bathroom broken","ticket_address_1":"Flat 10, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/04\/19","activity_end":"2019-04-23 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49610","activity_notes":"I think the switch for the overhead lights in Flat 10 bathroom has broken. The mechanism still clicks when the string is pulled, but the lights do not turn on. I pulled the cover off and the wiring looks OK, so my conclusion is that the switch now malfunctions. Can you send over an electrician sometime to replace the defective switch (the light over the sink is still illuminating on command). He\/she has my permission to enter the flat in my absence.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40232","activity_ticket_id":"41228","ticket_reference":"HDT42309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/04\/19","activity_end":"2019-04-24 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49611","activity_notes":"Can we please book in inter tenancy checks here for ASAP pleaseThere is no new tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 11:04 (jan)<\/b>Booked for Tuesday, 23rd April<\/p>

23\/04\/2019 15:17 (sandra)<\/b>list of works sent to client <\/p>

26\/04\/2019 15:34 (jane)<\/b>Decorating works completed <\/p>

29\/04\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40233","activity_ticket_id":"41228","ticket_reference":"HDT42309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/19","activity_end":"2019-04-24 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49612","activity_notes":"Can we please book in inter tenancy checks here for ASAP pleaseThere is no new tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 11:04 (jan)<\/b>Booked for Tuesday, 23rd April<\/p>

23\/04\/2019 15:17 (sandra)<\/b>list of works sent to client <\/p>

26\/04\/2019 15:34 (jane)<\/b>Decorating works completed <\/p>

29\/04\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40234","activity_ticket_id":"41136","ticket_reference":"HDT42217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light issue","ticket_address_1":"Flat 2, 38A William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/19","activity_end":"2019-04-26 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49613","activity_notes":"My kitchen lights seem to be given me trouble. I've replaced the bulbs a couple of times over the last 3 months and it seems to fuse quicker than expected. Would it be possible for someone from Reddan to take a look? Feel free to use management keys for access.Ryan Fernandez ","activity_timesheet":"1","ticket_notes_combined":"

11\/04\/2019 14:17 (jan)<\/b>Booked for Monday, 15th April with keys<\/p>

17\/04\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>

24\/04\/2019 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2019 08:16 (sandra)<\/b>NEED 1 X LED WITH DRIVER UNIT, to match all others in lounge <\/p>

25\/04\/2019 14:38 (jan)<\/b>Email to tenant for access Friday, 26th April<\/p>

25\/04\/2019 14:58 (jan)<\/b>Booked for Friday, 26th April with keys<\/p>

26\/04\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40235","activity_ticket_id":"41228","ticket_reference":"HDT42309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/19","activity_end":"2019-04-24 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49614","activity_notes":"Can we please book in inter tenancy checks here for ASAP pleaseThere is no new tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 11:04 (jan)<\/b>Booked for Tuesday, 23rd April<\/p>

23\/04\/2019 15:17 (sandra)<\/b>list of works sent to client <\/p>

26\/04\/2019 15:34 (jane)<\/b>Decorating works completed <\/p>

29\/04\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40236","activity_ticket_id":"41228","ticket_reference":"HDT42309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49615","activity_notes":"Can we please book in inter tenancy checks here for ASAP pleaseThere is no new tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 11:04 (jan)<\/b>Booked for Tuesday, 23rd April<\/p>

23\/04\/2019 15:17 (sandra)<\/b>list of works sent to client <\/p>

26\/04\/2019 15:34 (jane)<\/b>Decorating works completed <\/p>

29\/04\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40237","activity_ticket_id":"41258","ticket_reference":"HDT42339","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blinds","ticket_address_1":"Flat 10, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/19","activity_end":"2019-04-24 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49616","activity_notes":"The blind you recently installed in the winter garden; one blind is not working, it is not holding up; it keeps coming down.Please advise if you able to get the fitters in to resolve this issue.","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2019 15:54 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 08:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40238","activity_ticket_id":"41247","ticket_reference":"HDT42328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12844 - 66 Shaftesbury Avenue ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"24\/04\/19","activity_end":"2019-04-24 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49617","activity_notes":"Supply and Install 2no 712 x 650mm 4mm Toughened 2no 710 x 645mm 4mm ToughenedWorks required to remove the 2nd floor sash windows from the stair case for the original glass to be removed and the replacement glass to be installed. Once completed the sash windows will be reinstalled.2 men requiredPlease note we would recommend this is completed asap as the glass install correctly is a safety risk","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2019 10:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40239","activity_ticket_id":"41259","ticket_reference":"HDT42340","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle missing","ticket_address_1":"South Service Yard, 5 Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/19","activity_end":"2019-04-24 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49618","activity_notes":"Please raise a work order for Reddan to install a new C door handle.Reddan , please check with Lilian.","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>

24\/04\/2019 15:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2019 15:57 (sandra )<\/b>(Ticket Closed)<\/p>

24\/04\/2019 15:57 (sandra)<\/b>Additional works. Remastiv bathroom floor and suite, replace thumbturn to front door, repair kitchen unit<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40240","activity_ticket_id":"41260","ticket_reference":"HDT42341","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement freezer, ","ticket_address_1":"Flat 1, 17A Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/04\/19","activity_end":"2019-04-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49619","activity_notes":"To supply and fit lower drawer and upper drawer of the existing Smeg freezer ","activity_timesheet":"1","ticket_notes_combined":"

24\/04\/2019 10:05 (jan)<\/b>Freezer compartments on order<\/p>

24\/04\/2019 10:09 (jane)<\/b>3-5 days leadtime on the new freezer doors<\/p>

02\/05\/2019 10:13 (sandra)<\/b>ordered new freezer <\/p>

10\/05\/2019 09:56 (sandra)<\/b>should be in on Monday <\/p>

21\/05\/2019 14:27 (jan)<\/b>Email to client for access Wed, 22nd May to fit appliance<\/p>

21\/05\/2019 16:15 (jan)<\/b>Booked for Wed, 22nd May. Phone Martin when 10 minutes away<\/p>

23\/05\/2019 08:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40241","activity_ticket_id":"41261","ticket_reference":"HDT42342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating issues","ticket_address_1":"Flat 6, 37-38 Gerrard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/19","activity_end":"2019-04-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49620","activity_notes":"Please assign a works order to Redden for the following:Wire on heating system exposed and discolored, please rectifyPlease survey to install timer on heating system, as system currently runs continually","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 10:09 (jan)<\/b>Email for access this afternoon<\/p>

26\/04\/2019 11:22 (sandra)<\/b>timer on order <\/p>

30\/04\/2019 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40242","activity_ticket_id":"41262","ticket_reference":"HDT42343","ticket_client":"2068","client_name":"Emma Philpott","ticket_title":"MDR\/JH\/12822 - Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/19","activity_end":"2019-05-01 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49621","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40243","activity_ticket_id":"41262","ticket_reference":"HDT42343","ticket_client":"2068","client_name":"Emma Philpott","ticket_title":"MDR\/JH\/12822 - Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/19","activity_end":"2019-05-03 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49622","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40244","activity_ticket_id":"41177","ticket_reference":"HDT42258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 and Smoke Alarm Test - 18TH APRIL","ticket_address_1":"Flat A, 27a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/19","activity_end":"2019-04-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49623","activity_notes":"Please raise a work order for Reddan to attend to carry out c02 and Smoke alarm tests on the 18th April ","activity_timesheet":"1","ticket_notes_combined":"

23\/04\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>

24\/04\/2019 10:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2019 08:43 (sandra)<\/b>out of date smoke alarm to be replaced <\/p>

25\/04\/2019 14:32 (jan)<\/b>Email for access Fri, 26th April to replace the 2 x smoke alarms<\/p>

29\/04\/2019 09:44 (jan)<\/b>Email for access Tues, 30th April at 8am<\/p>

29\/04\/2019 11:21 (jan)<\/b>Scheduled for Tuesday, 30th April at 8am, tenant will provide access<\/p>

30\/04\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40245","activity_ticket_id":"41263","ticket_reference":"HDT42344","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing - 17TH MAY","ticket_address_1":"Flat 1, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/19","activity_end":"2019-05-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49624","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 10:58 (jan)<\/b>Proposed for Friday, 17th MAY<\/p>

01\/05\/2019 10:37 (jan)<\/b>Email to tenant for access on Friday am, 17th May<\/p>

08\/05\/2019 15:24 (jan)<\/b>Further email to tenant for access on Thurs am, 17th May<\/p>

14\/05\/2019 15:43 (jan)<\/b>Email to client for assistance with access for Friday, 17th May<\/p>

15\/05\/2019 11:41 (jan)<\/b>Booked for Fri, 17th May between 10 and 11am. Tenant will provide access<\/p>

17\/05\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40246","activity_ticket_id":"41264","ticket_reference":"HDT42345","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing - 17TH MAY","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/19","activity_end":"2019-05-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49625","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 11:00 (jan)<\/b>Proposed for Friday, 17TH MAY<\/p>

01\/05\/2019 10:39 (jan)<\/b>Email to tenant for access Friday am, 17th May<\/p>

01\/05\/2019 11:19 (jan)<\/b>Booked for Friday, 17th May with keys<\/p>

17\/05\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40247","activity_ticket_id":"41266","ticket_reference":"HDT42347","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing- 17TH MAY","ticket_address_1":"Flat 4, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/19","activity_end":"2019-05-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49626","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 11:06 (jan)<\/b>Proposed for Friday, 17TH MAY<\/p>

01\/05\/2019 10:40 (jan)<\/b>Email to tenant for access on Friday am, 17th May<\/p>

08\/05\/2019 15:30 (jan)<\/b>Booked for Fri am, 17th May. With keys but knock before entry<\/p>

17\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40248","activity_ticket_id":"41265","ticket_reference":"HDT42346","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing - 17TH MAY","ticket_address_1":"Flat 3, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/19","activity_end":"2019-05-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49627","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 11:04 (jan)<\/b>Proposed for Friday, 17th MAY<\/p>

01\/05\/2019 10:22 (jan )<\/b>(Ticket Closed)<\/p>

01\/05\/2019 10:52 (jan)<\/b>(Ticket Re-Opened)<\/p>

01\/05\/2019 14:09 (jan)<\/b>Email to tenant for access on Friday am, 17th May<\/p>

08\/05\/2019 15:27 (jan)<\/b>Further email for access on Friday am, 17th May<\/p>

14\/05\/2019 15:46 (jan)<\/b>Email to client for assistance with access on Friday, 17th May<\/p>

17\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40249","activity_ticket_id":"41185","ticket_reference":"HDT42266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window won't close","ticket_address_1":"Flat 3, 58a Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/04\/19","activity_end":"2019-04-24 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49628","activity_notes":"Please assign a works order to Redden for the following:Window can not be closed.Window is in the bedroom next to the kitchen at the back.","activity_timesheet":"1","ticket_notes_combined":"

12\/04\/2019 12:54 (jan)<\/b>Greg confirmed it's Flat 3 not Flat 2<\/p>

12\/04\/2019 13:30 (sandra)<\/b>ACCESS WITH KEYS <\/p>

12\/04\/2019 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

12\/04\/2019 16:02 (sandra)<\/b>window needs an opener<\/p>

24\/04\/2019 14:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2019 14:33 (sandra)<\/b>keys for access on Monday Morning <\/p>

30\/04\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40250","activity_ticket_id":"41267","ticket_reference":"HDT42348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/19","activity_end":"2019-04-25 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49629","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:- Faulty door locks. Please check on the bathroom extractor fan too. Reddan, tenant will give access tomorrow after 2pm. Please arrange for contractor to attend.","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2019 14:12 (jan)<\/b>Booked for Thurs, 25th April after 2pm. Access via tenant<\/p>

26\/04\/2019 11:20 (sandra)<\/b>specialist to attend<\/p>

30\/04\/2019 14:11 (jan)<\/b>Booked for Wed, 1st May between 9.30 and 10am. Access via tenant<\/p>

30\/04\/2019 14:38 (jan)<\/b>Access now with keys <\/p>

08\/05\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40251","activity_ticket_id":"41262","ticket_reference":"HDT42343","ticket_client":"2068","client_name":"Emma Philpott","ticket_title":"MDR\/JH\/12822 - Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/04\/19","activity_end":"2019-04-24 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49630","activity_notes":"To allow to infill previously removed light fittings, fill and apply 2No coats of colour match emulsion on completion.","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40252","activity_ticket_id":"41268","ticket_reference":"HDT42349","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"change all blown lamps building","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/19","activity_end":"2019-04-24 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49631","activity_notes":"change all blown lamps in building ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40253","activity_ticket_id":"41269","ticket_reference":"HDT42350","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 62a Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/04\/19","activity_end":"2019-04-24 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49632","activity_notes":"Please raise a work order for Reddan to carry out works below in yellow and confirm attendance;Shower RoomCeiling - There's a white paint patch in the middle - We shall take a look - James please arrange for Reddan to attend Window 1 - There's a broken piece of wood on the frame on the right side We shall take a look - James please arrange for Reddan to attend StudioFloor - Faded\/shaded and general wear throughout. Does this include some stains\/spot marks? Flat taken as seen with no requests for resurfacing the floor. Condition noted Ceiling - Chipping paint mark near kitchen wall\/ceiling We shall take a look - James please arrange for Reddan to attend Lights - Small cracking on light fixture on the ceiling near kitchen We shall take a look - James please arrange for Reddan to attend ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2019 11:17 (sandra)<\/b>Decorating completed. Window frame booked for Monday\/Tuesday <\/p>

26\/04\/2019 11:22 (jan)<\/b>Email for access Monday, 29th April<\/p>

26\/04\/2019 14:34 (jan)<\/b>Booked for Monday, 29th April between 9 and 11am<\/p>

29\/04\/2019 10:05 (sandra)<\/b>clear silicone used to seal shower and damp meter used to take readings. Need to return next week to check the damp again.<\/p>

10\/05\/2019 10:47 (jan)<\/b>Email to tenant for access on Monday, 13th May to take a damp meter reading<\/p>

10\/05\/2019 11:27 (jan)<\/b>Booked for Monday, 13th May at 9am. Access via tenant<\/p>

13\/05\/2019 10:24 (sandra)<\/b>Attended and cut in an inspection panel but area behind the damp patch on the wall is dry ?,I have resealed different areas around the shower and the tenant requests we return in a fortnight to check on progress and take more readings.<\/p>

15\/05\/2019 10:25 (sandra)<\/b>Tenant wants to have it checked again in another week <\/p>

23\/05\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40254","activity_ticket_id":"41269","ticket_reference":"HDT42350","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 62a Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/19","activity_end":"2019-05-24 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49633","activity_notes":"Please raise a work order for Reddan to carry out works below in yellow and confirm attendance;Shower RoomCeiling - There's a white paint patch in the middle - We shall take a look - James please arrange for Reddan to attend Window 1 - There's a broken piece of wood on the frame on the right side We shall take a look - James please arrange for Reddan to attend StudioFloor - Faded\/shaded and general wear throughout. Does this include some stains\/spot marks? Flat taken as seen with no requests for resurfacing the floor. Condition noted Ceiling - Chipping paint mark near kitchen wall\/ceiling We shall take a look - James please arrange for Reddan to attend Lights - Small cracking on light fixture on the ceiling near kitchen We shall take a look - James please arrange for Reddan to attend ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2019 11:17 (sandra)<\/b>Decorating completed. Window frame booked for Monday\/Tuesday <\/p>

26\/04\/2019 11:22 (jan)<\/b>Email for access Monday, 29th April<\/p>

26\/04\/2019 14:34 (jan)<\/b>Booked for Monday, 29th April between 9 and 11am<\/p>

29\/04\/2019 10:05 (sandra)<\/b>clear silicone used to seal shower and damp meter used to take readings. Need to return next week to check the damp again.<\/p>

10\/05\/2019 10:47 (jan)<\/b>Email to tenant for access on Monday, 13th May to take a damp meter reading<\/p>

10\/05\/2019 11:27 (jan)<\/b>Booked for Monday, 13th May at 9am. Access via tenant<\/p>

13\/05\/2019 10:24 (sandra)<\/b>Attended and cut in an inspection panel but area behind the damp patch on the wall is dry ?,I have resealed different areas around the shower and the tenant requests we return in a fortnight to check on progress and take more readings.<\/p>

15\/05\/2019 10:25 (sandra)<\/b>Tenant wants to have it checked again in another week <\/p>

23\/05\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40255","activity_ticket_id":"41270","ticket_reference":"HDT42351","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12852 - Flat 1, 13 New Row","ticket_address_1":"Flat 1, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/04\/19","activity_end":"2019-04-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49634","activity_notes":"Replacement cistern ","activity_timesheet":"1","ticket_notes_combined":"

25\/04\/2019 15:57 (jan)<\/b>Email to tenant for access on Monday am, 29th April<\/p>

25\/04\/2019 16:03 (jan)<\/b>Booked for Monday am, 29th April. Access via tenant<\/p>

29\/04\/2019 10:02 (jan)<\/b>Email to rearrange for Tues am, 30th April<\/p>

29\/04\/2019 10:34 (jan)<\/b>Rescheduled for Tues, 30th April at 10am. Access via tenant<\/p>

30\/04\/2019 12:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40256","activity_ticket_id":"41244","ticket_reference":"HDT42325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"7-9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/04\/19","activity_end":"2019-04-25 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49635","activity_notes":"Can the padlock problem be addressed, the sun bathing may be an old issue we changed the padlock to a code not so long ago and no one has been give this, can the arials be refixed to the wall? 2) Two large aerials are laying down. Looks like they have been pulled away from the wall. This is a potential health risk in high winds. ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 15:02 (jan)<\/b>Booked for Thurs am, 25th April <\/p>

25\/04\/2019 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40257","activity_ticket_id":"41273","ticket_reference":"HDT42354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulbs","ticket_address_1":"Flat 1, 77\/78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/04\/19","activity_end":"2019-04-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49636","activity_notes":"Please attend Flat 1, 77\/78 St Martins Lane to resolve issue with light and change them safely for tenants where required - please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2019 11:40 (jan)<\/b>Email for access Tues am, 30th April<\/p>

25\/04\/2019 11:55 (jan)<\/b>Booked for Tuesday, 30th April between 10 and 11am<\/p>

02\/05\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40258","activity_ticket_id":"41274","ticket_reference":"HDT42355","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"Leak","ticket_address_1":"55 Warwick Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/04\/19","activity_end":"2019-04-25 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49637","activity_notes":"Leak in towel rail valve","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40259","activity_ticket_id":"41228","ticket_reference":"HDT42309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"25\/04\/19","activity_end":"2019-04-25 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49638","activity_notes":"Can we please book in inter tenancy checks here for ASAP pleaseThere is no new tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2019 11:04 (jan)<\/b>Booked for Tuesday, 23rd April<\/p>

23\/04\/2019 15:17 (sandra)<\/b>list of works sent to client <\/p>

26\/04\/2019 15:34 (jane)<\/b>Decorating works completed <\/p>

29\/04\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40260","activity_ticket_id":"41275","ticket_reference":"HDT42356","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Blocked toilet","ticket_address_1":"PZ Cussons Beauty","ticket_address_2":"14 Upper St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/04\/19","activity_end":"2019-04-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49639","activity_notes":"2nd floor toilet blocked","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2019 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40261","activity_ticket_id":"41267","ticket_reference":"HDT42348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"01\/05\/19","activity_end":"2019-05-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49640","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:- Faulty door locks. Please check on the bathroom extractor fan too. Reddan, tenant will give access tomorrow after 2pm. Please arrange for contractor to attend.","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2019 14:12 (jan)<\/b>Booked for Thurs, 25th April after 2pm. Access via tenant<\/p>

26\/04\/2019 11:20 (sandra)<\/b>specialist to attend<\/p>

30\/04\/2019 14:11 (jan)<\/b>Booked for Wed, 1st May between 9.30 and 10am. Access via tenant<\/p>

30\/04\/2019 14:38 (jan)<\/b>Access now with keys <\/p>

08\/05\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40262","activity_ticket_id":"41277","ticket_reference":"HDT42358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/19","activity_end":"2019-04-26 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49641","activity_notes":"We have no hot water in the above apt & need someone to attend this morning, asap.The guests have a small baby & need hot water.Please advise when someone can attend.","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2019 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40263","activity_ticket_id":"41170","ticket_reference":"HDT42251","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12711 - Flat 2, 126 Long Acre ","ticket_address_1":"Flat 2, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/19","activity_end":"2019-04-26 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49642","activity_notes":"To trace source of pipework and isolate and disconnect and remove old pipework leaving safe on completion We will require access into all flats and common parts to carry out above and the water may be turned off for a short period ","activity_timesheet":"1","ticket_notes_combined":"

23\/04\/2019 10:03 (sandra)<\/b>emailed deepa to inform tenants of trace works on Friday <\/p>

24\/04\/2019 09:46 (sandra)<\/b>provisionally booked friday <\/p>

26\/04\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40264","activity_ticket_id":"41279","ticket_reference":"HDT42360","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"26\/04\/19","activity_end":"2019-04-26 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49643","activity_notes":"Could you please raise a job for Reddan to attend to check the washing machine at the above property? It does not work - did it work at the inter-tenancy checks?Also - could we please assess the bedroom rear windows for cleaning?Martin has helpfully confirmed he only works 5 minutes away and can be there to allow access with reasonable notice.martinfdashwood@gmail.com","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2019 11:23 (sandra)<\/b>appliance engineer to attend on Monday <\/p>

26\/04\/2019 14:24 (jan)<\/b>Email to advise we will attend Monday am and call 15 mins prior to arrival<\/p>

30\/04\/2019 09:23 (sandra)<\/b>Removed\/Replaced 1 x Mains Heat\/Smoke alarm Renew date Dec 2029 2 x Mains Smoke Alarms Renew Data Dec 2029 <\/p>

30\/04\/2019 09:23 (sandra)<\/b>window has been cleaned <\/p>

30\/04\/2019 09:24 (sandra)<\/b>bin needs new sliding compartment under kitchen sink <\/p>

07\/05\/2019 09:30 (jan)<\/b>Email for access today to fit the bin<\/p>

10\/05\/2019 10:36 (jan)<\/b>Further email for access<\/p>

10\/05\/2019 13:12 (sandra)<\/b>Agreed to this visit at 1pm Friday 10th - with a call from your engineer as he arrives please.<\/p>

15\/05\/2019 12:18 (sandra )<\/b>(Ticket Closed)<\/p>

30\/05\/2019 15:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/05\/2019 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40266","activity_ticket_id":"41280","ticket_reference":"HDT42361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12849 - 21a Newport Court","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/04\/19","activity_end":"2019-04-26 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49645","activity_notes":"New handrail ","activity_timesheet":"1","ticket_notes_combined":"

29\/04\/2019 16:31 (sandra)<\/b>ordered handrail and brackets fro Travis Perkins <\/p>

07\/05\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40267","activity_ticket_id":"41280","ticket_reference":"HDT42361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12849 - 21a Newport Court","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/19","activity_end":"2019-04-26 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49646","activity_notes":"New handrail ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2019 16:31 (sandra)<\/b>ordered handrail and brackets fro Travis Perkins <\/p>

07\/05\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40268","activity_ticket_id":"41278","ticket_reference":"HDT42359","ticket_client":"2021","client_name":"IW Capital Limited ","ticket_title":"Tile replacement","ticket_address_1":"IW Capital Ltd, 42 Bruton Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/05\/19","activity_end":"2019-05-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49647","activity_notes":"We had a few tiles replaced by your company a while ago and we are needing to replace another tile in the same area due to water damage, would it be possible to get that replaced by yourselves? We have managed to track down the tiles needed, could I please book in a refitting for the next available time?","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2019 11:18 (jan)<\/b>Email to confirm attendance for Tuesday, 30th April<\/p>

29\/04\/2019 09:54 (jan)<\/b>Booked for Tuesday, 30th April at 10am<\/p>

30\/04\/2019 09:11 (jan)<\/b>Email to reschedule for Wednesday, 1st May<\/p>

30\/04\/2019 10:01 (jan)<\/b>Rescheduled for Wed, 1st May at 10am<\/p>

30\/04\/2019 12:20 (jan)<\/b>Rescheduled for Wed, 1st May between 1 and 3pm<\/p>

01\/05\/2019 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40269","activity_ticket_id":"41276","ticket_reference":"HDT42357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12853 - 7-9 Charing Cross Road ","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/04\/19","activity_end":"2019-04-26 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49648","activity_notes":"To gain access to and re-flashband parapet wall to roof area and seal on completion with waterproof compound leaving watertight ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40270","activity_ticket_id":"41276","ticket_reference":"HDT42357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12853 - 7-9 Charing Cross Road ","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49649","activity_notes":"To gain access to and re-flashband parapet wall to roof area and seal on completion with waterproof compound leaving watertight ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40271","activity_ticket_id":"41282","ticket_reference":"HDT42363","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent lock","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/19","activity_end":"2019-04-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49650","activity_notes":"urgent lock not working ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2019 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40272","activity_ticket_id":"41283","ticket_reference":"HDT42364","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamps and shower ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/19","activity_end":"2019-04-26 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49651","activity_notes":"Please raise a work order for Reddan to attend to the below:-replace faulty lamps-reinstate shower headReddan, I will need to arrange access with tenant. Please let me know.","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2019 09:57 (sandra)<\/b>new riser rail ordered <\/p>

29\/04\/2019 10:04 (jan)<\/b>Email for access Tues, 30th April<\/p>

29\/04\/2019 14:58 (jan)<\/b>Booked for Tues, 30th April with keys<\/p>

30\/04\/2019 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40273","activity_ticket_id":"41283","ticket_reference":"HDT42364","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamps and shower ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/04\/19","activity_end":"2019-04-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49652","activity_notes":"Please raise a work order for Reddan to attend to the below:-replace faulty lamps-reinstate shower headReddan, I will need to arrange access with tenant. Please let me know.","activity_timesheet":"1","ticket_notes_combined":"

29\/04\/2019 09:57 (sandra)<\/b>new riser rail ordered <\/p>

29\/04\/2019 10:04 (jan)<\/b>Email for access Tues, 30th April<\/p>

29\/04\/2019 14:58 (jan)<\/b>Booked for Tues, 30th April with keys<\/p>

30\/04\/2019 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40274","activity_ticket_id":"41284","ticket_reference":"HDT42365","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test","ticket_address_1":"Flat 1.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"10\/05\/19","activity_end":"2019-05-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49653","activity_notes":"Can you please arrange engineer (date\/time) to carry out fixed wiring test to the below property.","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2019 09:47 (jan)<\/b>Email for access Wed am, 1st May<\/p>

01\/05\/2019 15:13 (jan)<\/b>Booked for Tuesday, 7th May with keys<\/p>

08\/05\/2019 09:02 (sandra)<\/b>Booked for 10 May Friday <\/p>

13\/05\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40275","activity_ticket_id":"41285","ticket_reference":"HDT42366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test","ticket_address_1":"Flat 1.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"10\/05\/19","activity_end":"2019-05-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49654","activity_notes":"Can you please arrange engineer (date\/time) to carry out fixed wiring test to the below property.","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2019 09:47 (jan)<\/b>Email for access Wed am, 1st May<\/p>

01\/05\/2019 15:12 (jan)<\/b>Booked for Tuesday, 7th May with keys<\/p>

08\/05\/2019 09:01 (sandra)<\/b>rescheduled for Friday 10th<\/p>

13\/05\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40276","activity_ticket_id":"41279","ticket_reference":"HDT42360","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/19","activity_end":"2019-05-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49655","activity_notes":"Could you please raise a job for Reddan to attend to check the washing machine at the above property? It does not work - did it work at the inter-tenancy checks?Martin has helpfully confirmed he only works 5 minutes away and can be there to allow access with reasonable notice.martinfdashwood@gmail.com Mobile: +(0) 7425 600793","activity_timesheet":"1","ticket_notes_combined":"

26\/04\/2019 11:23 (sandra)<\/b>appliance engineer to attend on Monday <\/p>

26\/04\/2019 14:24 (jan)<\/b>Email to advise we will attend Monday am and call 15 mins prior to arrival<\/p>

30\/04\/2019 09:23 (sandra)<\/b>Removed\/Replaced 1 x Mains Heat\/Smoke alarm Renew date Dec 2029 2 x Mains Smoke Alarms Renew Data Dec 2029 <\/p>

30\/04\/2019 09:23 (sandra)<\/b>window has been cleaned <\/p>

30\/04\/2019 09:24 (sandra)<\/b>bin needs new sliding compartment under kitchen sink <\/p>

07\/05\/2019 09:30 (jan)<\/b>Email for access today to fit the bin<\/p>

10\/05\/2019 10:36 (jan)<\/b>Further email for access<\/p>

10\/05\/2019 13:12 (sandra)<\/b>Agreed to this visit at 1pm Friday 10th - with a call from your engineer as he arrives please.<\/p>

15\/05\/2019 12:18 (sandra )<\/b>(Ticket Closed)<\/p>

30\/05\/2019 15:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/05\/2019 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40277","activity_ticket_id":"41286","ticket_reference":"HDT42367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone faulty","ticket_address_1":"2nd Floor Flat, 4 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"26\/04\/19","activity_end":"2019-04-26 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49656","activity_notes":"Please raise a work order for Reddan engineer to attend site:Tenant reported:- Sounder not working and door won't release.Reddan, if Paul is not available before 5, please arrange for Monday attendance.","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2019 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40278","activity_ticket_id":"41287","ticket_reference":"HDT42368","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12861 - 27 Neal Street - External Redecoration Works ","ticket_address_1":"27 Neal Street - External Redecoration Works","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/19","activity_end":"2019-04-26 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49657","activity_notes":"To carry out preparation works to complete shopfront, make good signage board and apply 2No coats of exterior paint to complete shopfront to match on completion.","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2019 16:21 (jane)<\/b>Works commencing on Monday 29th April <\/p>

01\/05\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40279","activity_ticket_id":"41289","ticket_reference":"HDT42370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hot water ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/19","activity_end":"2019-04-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49658","activity_notes":"boiler is leaking ","activity_timesheet":null,"ticket_notes_combined":"

08\/05\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40280","activity_ticket_id":"41290","ticket_reference":"HDT42371","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"No hot water","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/04\/19","activity_end":"2019-04-29 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49659","activity_notes":"There is cold water but no hot. Water heaters have no pressure, can we check the valves and connections.","activity_timesheet":"1","ticket_notes_combined":"

29\/04\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40282","activity_ticket_id":"41291","ticket_reference":"HDT42372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock issue","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/04\/19","activity_end":"2019-04-29 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49661","activity_notes":"Can we please have the lock changed for our flat? The door does not close behind you when you go in, and the lock is damaged and loose causing the door to not stay flush with the panelling. Daniel Forrest, 29\/04\/2019 09:42 (jan)<\/b>Email for access this morning<\/p>

29\/04\/2019 14:05 (sandra )<\/b>(Ticket Closed)<\/p>

01\/05\/2019 10:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/05\/2019 12:22 (sandra)<\/b>keep on bottom lock needs to be moved. booked for 2\/5 <\/p>

01\/05\/2019 14:40 (sandra)<\/b>Complete, replaced night latch, adjusted keep and dead lock keep, adjusted perco door closer, introduced rubber draught seal around inner frame to stop door slamming , tightened up all hinges and lubricated, tested. <\/p>

01\/05\/2019 14:41 (sandra)<\/b>top lock now needs tightening <\/p>

02\/05\/2019 09:22 (sandra)<\/b>both locks have been eased and adjusted and repaired and tightened and left working <\/p>

02\/05\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40283","activity_ticket_id":"41292","ticket_reference":"HDT42373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/19","activity_end":"2019-04-29 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49662","activity_notes":"Yet again the boiler in the apartment has stopped working. Please can someone go in with keys to fix this today as there is currently no heating or hot water.Please can the gas engineer call me prior to the visit.","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2019 09:33 (jan)<\/b>Email for access at midday today<\/p>

08\/05\/2019 09:33 (sandra)<\/b>valves on order <\/p>

10\/05\/2019 10:12 (jan)<\/b>Tenant away, use keys when the part arrives<\/p>

16\/05\/2019 12:26 (jan)<\/b>Email to confirm that access is still with keys for Fri, 17th May<\/p>

16\/05\/2019 15:52 (jan)<\/b>Booked for Fri, 17th May at 8am with keys<\/p>

17\/05\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40284","activity_ticket_id":"41293","ticket_reference":"HDT42374","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge door faulty","ticket_address_1":"Flat 3, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 0EP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/05\/19","activity_end":"2019-05-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49663","activity_notes":"The fridge door does not close anymore. Could you please send somebody to fix it? The earliest I can do is Friday morning . Would like to be here. Simone Gobbi 29\/04\/2019 11:30 (jan)<\/b>Email to Repair Aid to book in Friday am, 3rd May<\/p>

29\/04\/2019 15:22 (jan)<\/b>Booked for Friday, 3rd May between 8am and 12pm. Access via tenant<\/p>

08\/05\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40285","activity_ticket_id":"41294","ticket_reference":"HDT42375","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"55-56 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/04\/19","activity_end":"2019-04-29 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49664","activity_notes":"The fridge has stopped working completely in the flat its been making a really noisy buzzing sound since we moved in, now the light is on but its just not getting cold. Depending on the issue with the fridge, please could it be considered that a new one is bought? The buzzing sound it makes really is quite unbearable. Weve noticed that one windows in the sky-light, the double glazing is busted (I believe the seal is broken, having looked at from outside) and the window is full of condensation. Please could you arrange for someone to come and assess both issues. ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2019 14:15 (jan)<\/b>Email for access on Wed, 1st Mat between 8am and 12pm for the fridge<\/p>

30\/04\/2019 09:41 (jan)<\/b>Fridge booked for Wed, 1st May between 8am and 12pm<\/p>

08\/05\/2019 08:57 (sandra)<\/b>freezer found to be faulty but replacement needed <\/p>

08\/05\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 09:07 (sandra)<\/b>windows gone to quote <\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40286","activity_ticket_id":"41294","ticket_reference":"HDT42375","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"55-56 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49665","activity_notes":"The fridge has stopped working completely in the flat its been making a really noisy buzzing sound since we moved in, now the light is on but its just not getting cold. Depending on the issue with the fridge, please could it be considered that a new one is bought? The buzzing sound it makes really is quite unbearable. Weve noticed that one windows in the sky-light, the double glazing is busted (I believe the seal is broken, having looked at from outside) and the window is full of condensation. Please could you arrange for someone to come and assess both issues. ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2019 14:15 (jan)<\/b>Email for access on Wed, 1st Mat between 8am and 12pm for the fridge<\/p>

30\/04\/2019 09:41 (jan)<\/b>Fridge booked for Wed, 1st May between 8am and 12pm<\/p>

08\/05\/2019 08:57 (sandra)<\/b>freezer found to be faulty but replacement needed <\/p>

08\/05\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 09:07 (sandra)<\/b>windows gone to quote <\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40287","activity_ticket_id":"41295","ticket_reference":"HDT42376","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12826 - 7a Langley Street","ticket_address_1":"7a Langley","ticket_address_2":"","ticket_town":"Street","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/19","activity_end":"2019-06-26 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49666","activity_notes":"To supply and install 2No additional PIR movement sensors to front staircase and ground to first floor level in locations agreed at site survey to increase the sensor coverage and improve delay on lights switching on, commission and leave in full working order FOR NEXT WEEK","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 13:13 (sandra)<\/b>booked for wednesday 15th<\/p>

21\/06\/2019 11:10 (sandra)<\/b>Monday 24th <\/p>

27\/06\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40288","activity_ticket_id":"41247","ticket_reference":"HDT42328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12844 - 66 Shaftesbury Avenue ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/04\/19","activity_end":"2019-04-29 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49667","activity_notes":"Supply and Install 2no 712 x 650mm 4mm Toughened 2no 710 x 645mm 4mm ToughenedWorks required to remove the 2nd floor sash windows from the stair case for the original glass to be removed and the replacement glass to be installed. Once completed the sash windows will be reinstalled.2 men requiredPlease note we would recommend this is completed asap as the glass install correctly is a safety risk","activity_timesheet":"1","ticket_notes_combined":"

30\/04\/2019 10:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40289","activity_ticket_id":"41296","ticket_reference":"HDT42377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Towel Rail not working","ticket_address_1":"Apt 1, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/04\/19","activity_end":"2019-04-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49668","activity_notes":"Ok have been in there is no power getting to the towel rail I have checked the spur and it is turned onWill need replacingPlease arrange for an engineer to fix.","activity_timesheet":"1","ticket_notes_combined":"

29\/04\/2019 14:11 (jan)<\/b>Email for access Tuesday, 30th April<\/p>

29\/04\/2019 14:28 (jan)<\/b>Booked for Tuesday, 30th April with keys<\/p>

30\/04\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40290","activity_ticket_id":"41297","ticket_reference":"HDT42378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/19","activity_end":"2019-04-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49669","activity_notes":"Please Raise a work order for Reddan to carry out ITC's for tomorrow afternoon, then book in redecoration and repairs after this. Please note cleaning is being booked for the 7th May,","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:09 (sandra)<\/b>1 x ceiling light fitting . Ryness is trying to sort it out for me. It is working but only 1 light out of 5 <\/p>

02\/05\/2019 15:15 (sandra)<\/b>blind will need a specialist to replace <\/p>

09\/05\/2019 13:26 (sandra)<\/b>Mirror needs a new driver unit - ordered <\/p>

13\/05\/2019 14:59 (jan)<\/b>Email for access Tues, 14th May to apply sealant to the bath\/shower<\/p>

14\/05\/2019 09:06 (jan)<\/b>Booked for Tues, 14th May after 10am with keys<\/p>

14\/05\/2019 11:18 (sandra)<\/b>sealant applied to bath\/shower area<\/p>

14\/05\/2019 14:20 (sandra)<\/b>transformer fitted to mirror and left working <\/p>

14\/05\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40291","activity_ticket_id":"41297","ticket_reference":"HDT42378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49670","activity_notes":"Please Raise a work order for Reddan to carry out ITC's for tomorrow afternoon, then book in redecoration and repairs after this. Please note cleaning is being booked for the 7th May,","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:09 (sandra)<\/b>1 x ceiling light fitting . Ryness is trying to sort it out for me. It is working but only 1 light out of 5 <\/p>

02\/05\/2019 15:15 (sandra)<\/b>blind will need a specialist to replace <\/p>

09\/05\/2019 13:26 (sandra)<\/b>Mirror needs a new driver unit - ordered <\/p>

13\/05\/2019 14:59 (jan)<\/b>Email for access Tues, 14th May to apply sealant to the bath\/shower<\/p>

14\/05\/2019 09:06 (jan)<\/b>Booked for Tues, 14th May after 10am with keys<\/p>

14\/05\/2019 11:18 (sandra)<\/b>sealant applied to bath\/shower area<\/p>

14\/05\/2019 14:20 (sandra)<\/b>transformer fitted to mirror and left working <\/p>

14\/05\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40292","activity_ticket_id":"41293","ticket_reference":"HDT42374","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge door faulty","ticket_address_1":"Flat 3, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 0EP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/05\/19","activity_end":"2019-05-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49671","activity_notes":"The fridge door does not close anymore. Could you please send somebody to fix it? The earliest I can do is Friday morning . Would like to be here. Simone Gobbi 29\/04\/2019 11:30 (jan)<\/b>Email to Repair Aid to book in Friday am, 3rd May<\/p>

29\/04\/2019 15:22 (jan)<\/b>Booked for Friday, 3rd May between 8am and 12pm. Access via tenant<\/p>

08\/05\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40293","activity_ticket_id":"41298","ticket_reference":"HDT42379","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sink problem","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/04\/19","activity_end":"2019-04-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49672","activity_notes":"The bathroom sink was not draining water so well and we were cleaning it, but for some reason, it got closed in a way that we are not able to open it again.Can you please send someone to check it?","activity_timesheet":"1","ticket_notes_combined":"

29\/04\/2019 16:06 (jan)<\/b>Email for access Tuesday, 30th April<\/p>

29\/04\/2019 16:18 (jan)<\/b>Booked for Tues, 30th April. Access via tenant<\/p>

30\/04\/2019 13:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40294","activity_ticket_id":"41299","ticket_reference":"HDT42380","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat 7, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/04\/19","activity_end":"2019-04-29 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49673","activity_notes":"Can we have a call out to a leak at the above as the lady thought there was a problem with her fridge leaking to the flat below but it is a pipe. If you can advise if someone can attend please today Mrs Sayani Flat 7","activity_timesheet":"1","ticket_notes_combined":"

29\/04\/2019 16:16 (jan)<\/b>Awaiting access<\/p>

30\/04\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40295","activity_ticket_id":"41300","ticket_reference":"HDT42381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12845 - Flat 3.4, 16a Rupert Street","ticket_address_1":"Flat 3.4, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/19","activity_end":"2019-08-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49674","activity_notes":"Following boiler repairs, found additional fault with the living room radiatorThe radiator has a slight leak on it, which cannot be repaired, therefore a replacement is required Our cost for this is =","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2019 09:42 (sandra)<\/b>Parts on order <\/p>

18\/06\/2019 09:38 (jane)<\/b>Still awaiting for the radiator to come into stock, special order <\/p>

11\/07\/2019 08:47 (sandra)<\/b>FRIDAY WITH KEYS <\/p>

12\/07\/2019 09:33 (sandra)<\/b>radiator damaged <\/p>

26\/07\/2019 10:54 (sandra)<\/b>chased supplier and due in next week <\/p>

02\/08\/2019 12:30 (jane)<\/b>Radiator in stock provisionally booked for Monday 5th August <\/p>

05\/08\/2019 10:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40296","activity_ticket_id":"41301","ticket_reference":"HDT42382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights tripping ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/19","activity_end":"2019-04-30 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49675","activity_notes":"He also said the lights seem to be tripping in the hallway and bedrooms and it happened 10x this morning as the upstairs neighbour was hoovering at 6am. Could one of you please get in touch with him to offer a solution to the light issues?","activity_timesheet":"1","ticket_notes_combined":"

30\/04\/2019 11:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40297","activity_ticket_id":"41292","ticket_reference":"HDT42373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/19","activity_end":"2019-04-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49676","activity_notes":"Yet again the boiler in the apartment has stopped working. Please can someone go in with keys to fix this today as there is currently no heating or hot water.Please can the gas engineer call me prior to the visit.","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2019 09:33 (jan)<\/b>Email for access at midday today<\/p>

08\/05\/2019 09:33 (sandra)<\/b>valves on order <\/p>

10\/05\/2019 10:12 (jan)<\/b>Tenant away, use keys when the part arrives<\/p>

16\/05\/2019 12:26 (jan)<\/b>Email to confirm that access is still with keys for Fri, 17th May<\/p>

16\/05\/2019 15:52 (jan)<\/b>Booked for Fri, 17th May at 8am with keys<\/p>

17\/05\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40298","activity_ticket_id":"41302","ticket_reference":"HDT42383","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Refixing brackets","ticket_address_1":"27 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/04\/19","activity_end":"2019-04-30 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49677","activity_notes":"2 men and a tower needed for Thursday morning to refix hanging brackets3 hours 2 men ","activity_timesheet":null,"ticket_notes_combined":"

01\/05\/2019 09:26 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40299","activity_ticket_id":"41303","ticket_reference":"HDT42384","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Lock","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/04\/19","activity_end":"2019-04-30 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49678","activity_notes":"The lock on the door to our office isnt working so we are struggling to get in or out.","activity_timesheet":"1","ticket_notes_combined":"

30\/04\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40300","activity_ticket_id":"41303","ticket_reference":"HDT42384","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Lock","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/04\/19","activity_end":"2019-04-30 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49679","activity_notes":"The lock on the door to our office isnt working so we are struggling to get in or out.","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40301","activity_ticket_id":"41294","ticket_reference":"HDT42375","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"55-56 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/19","activity_end":"2019-05-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49680","activity_notes":"The fridge has stopped working completely in the flat its been making a really noisy buzzing sound since we moved in, now the light is on but its just not getting cold. Depending on the issue with the fridge, please could it be considered that a new one is bought? The buzzing sound it makes really is quite unbearable. Weve noticed that one windows in the sky-light, the double glazing is busted (I believe the seal is broken, having looked at from outside) and the window is full of condensation. Please could you arrange for someone to come and assess both issues. Emily ClarksonCREATIV HOUSE LTDExecutive Assistant M: +44(0) 7794 001719E: emily@creativ.house","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2019 14:15 (jan)<\/b>Email for access on Wed, 1st Mat between 8am and 12pm for the fridge<\/p>

30\/04\/2019 09:41 (jan)<\/b>Fridge booked for Wed, 1st May between 8am and 12pm<\/p>

08\/05\/2019 08:57 (sandra)<\/b>freezer found to be faulty but replacement needed <\/p>

08\/05\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 09:07 (sandra)<\/b>windows gone to quote <\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40302","activity_ticket_id":"41304","ticket_reference":"HDT42385","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet leak","ticket_address_1":"1st floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/04\/19","activity_end":"2019-04-30 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49681","activity_notes":"1st floor toilet is leaking","activity_timesheet":"1","ticket_notes_combined":"

30\/04\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40303","activity_ticket_id":"41306","ticket_reference":"HDT42387","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Toilet not flushing","ticket_address_1":"Flat 5, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/19","activity_end":"2019-04-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49682","activity_notes":"Can we have a call out to attend the above as the toilet isnt flushing but the water is just running? There is access but if you can let me know approx. when someone could attend please?","activity_timesheet":"1","ticket_notes_combined":"

30\/04\/2019 15:55 (sandra)<\/b>temporary repair made and new syphon ordered <\/p>

30\/04\/2019 16:18 (jan)<\/b>Email to client for access Wed, 1st May after lunch<\/p>

02\/05\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40304","activity_ticket_id":"41305","ticket_reference":"HDT42386","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Foul smell","ticket_address_1":"28\/28a Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/19","activity_end":"2019-04-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49683","activity_notes":"Can we have a call out please for the above as flat 28A has reported foul smells from the washing machine (possibly from the drains)? Can this be checked to see if it is blocked please? Roy has keys to 28A for access if needed. Please advise.","activity_timesheet":"1","ticket_notes_combined":"

30\/04\/2019 14:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40305","activity_ticket_id":"41307","ticket_reference":"HDT42388","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door issue","ticket_address_1":"23-25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/04\/19","activity_end":"2019-04-30 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49684","activity_notes":"Please attend site urgently to investigate and resolve issue with entrance door of building as it opens on its own without the need for a key or buzz, meaning anyone can come in - significant security issue.","activity_timesheet":"1","ticket_notes_combined":"

01\/05\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40306","activity_ticket_id":"41307","ticket_reference":"HDT42388","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door issue","ticket_address_1":"23-25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/04\/19","activity_end":"2019-04-30 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49685","activity_notes":"Please attend site urgently to investigate and resolve issue with entrance door of building as it opens on its own without the need for a key or buzz, meaning anyone can come in - significant security issue.","activity_timesheet":null,"ticket_notes_combined":"

01\/05\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40307","activity_ticket_id":"41309","ticket_reference":"HDT42390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"24A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/19","activity_end":"2019-04-30 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49686","activity_notes":"Please raise a work order for Reddan to replace common parts lamps.","activity_timesheet":"1","ticket_notes_combined":"

02\/05\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40308","activity_ticket_id":"41308","ticket_reference":"HDT42389","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door gap","ticket_address_1":"62 Salisbury Rd, rear exit door","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/04\/19","activity_end":"2019-04-30 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49687","activity_notes":"Please attend to the rear exit door at 62 Salusbury Road as there is a gap at the bottom which is a potential access point for rodents. Please report to the letting agent on site. ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40309","activity_ticket_id":"41281","ticket_reference":"HDT42362","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12860 - Flat 2, 58a Shaftesbury Avenue ","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/04\/19","activity_end":"2019-04-30 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49688","activity_notes":"To supply and fit new white purpose-made black out roller blind to the bathroom window","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2019 11:47 (jane)<\/b>Blind on order - 7 working days <\/p>

30\/04\/2019 15:09 (sandra)<\/b>on order <\/p>

02\/05\/2019 09:27 (jan)<\/b>Email for access Fri, 3rd May to fit blind<\/p>

07\/05\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40310","activity_ticket_id":"41310","ticket_reference":"HDT42391","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/19","activity_end":"2019-04-30 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49689","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

02\/05\/2019 15:13 (sandra)<\/b>But Lillian phoned me later in day requesting brighter bulbs around the flat. May need to change a few bulbs<\/p>

09\/05\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40311","activity_ticket_id":"41311","ticket_reference":"HDT42392","ticket_client":"1","client_name":"Reddan Contractors","ticket_title":"Gas Safety Inspection ","ticket_address_1":"10 Stadium Way ","ticket_address_2":"","ticket_town":"Southend-on Sea","ticket_county":"Essex","ticket_postcode":"SS2 5TE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/19","activity_end":"2019-05-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49690","activity_notes":"Gas Safety Insepction ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 12:12 (sandra)<\/b>Friday at 2 pm <\/p>

17\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40312","activity_ticket_id":"41312","ticket_reference":"HDT42393","ticket_client":"1","client_name":"Reddan Contractors","ticket_title":"Gas Safety Inspection ","ticket_address_1":"29 Bellevue Road ","ticket_address_2":"","ticket_town":"Southend-on Sea","ticket_county":"Essex","ticket_postcode":"SS2 4JE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/19","activity_end":"2019-05-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49691","activity_notes":"Gas Safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40313","activity_ticket_id":"41313","ticket_reference":"HDT42394","ticket_client":"1","client_name":"Reddan Contractors","ticket_title":"Gas Safety Inspection ","ticket_address_1":"79 Ilfracombe Roadd","ticket_address_2":"","ticket_town":"Southend on Sea ","ticket_county":"Essex","ticket_postcode":"SS1 1HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/19","activity_end":"2019-05-02 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49692","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40314","activity_ticket_id":"41306","ticket_reference":"HDT42387","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Toilet not flushing","ticket_address_1":"Flat 5, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/05\/19","activity_end":"2019-05-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49693","activity_notes":"Can we have a call out to attend the above as the toilet isnt flushing but the water is just running? There is access but if you can let me know approx. when someone could attend please?","activity_timesheet":"1","ticket_notes_combined":"

30\/04\/2019 15:55 (sandra)<\/b>temporary repair made and new syphon ordered <\/p>

30\/04\/2019 16:18 (jan)<\/b>Email to client for access Wed, 1st May after lunch<\/p>

02\/05\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40315","activity_ticket_id":"41314","ticket_reference":"HDT42395","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lock change","ticket_address_1":"137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/19","activity_end":"2019-05-01 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49694","activity_notes":"Needs an engineer this morning to change the locks urgently at LK Bennett (137 Long Acre) as they have gone into administration (top and bottom locks) he will send a picture They have a viewing at 12noon and have no keys ","activity_timesheet":"1","ticket_notes_combined":"

01\/05\/2019 14:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40316","activity_ticket_id":"41315","ticket_reference":"HDT42396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Aerial signal","ticket_address_1":"2nd Floor Flat (Flat 1), 4 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"01\/05\/19","activity_end":"2019-05-01 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49695","activity_notes":"Please raise a work order for Reddan specialist to attend site.Tenant reported: No signal from TV aerialReddan, please liaise with Greg for access.","activity_timesheet":null,"ticket_notes_combined":"

08\/05\/2019 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40317","activity_ticket_id":"41273","ticket_reference":"HDT42354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulbs","ticket_address_1":"Flat 1, 77\/78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/19","activity_end":"2019-05-01 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49696","activity_notes":"Please attend Flat 1, 77\/78 St Martins Lane to resolve issue with light and change them safely for tenants where required - please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2019 11:40 (jan)<\/b>Email for access Tues am, 30th April<\/p>

25\/04\/2019 11:55 (jan)<\/b>Booked for Tuesday, 30th April between 10 and 11am<\/p>

02\/05\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40318","activity_ticket_id":"41316","ticket_reference":"HDT42397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/05\/19","activity_end":"2019-05-01 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49697","activity_notes":"leak coming into building just above the front door common parts ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2019 14:46 (sandra)<\/b>Having carried out testing to all showers basins and toilets no faults can be found on internal plumbing, we have inspected front of building and identified faults on lead flashing above doorway which may have caused leak in front entrance hallway, building site was seen hosing down area which could also be related to leak.<\/p>

02\/05\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40319","activity_ticket_id":"41316","ticket_reference":"HDT42397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49698","activity_notes":"leak coming into building just above the front door common parts ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2019 14:46 (sandra)<\/b>Having carried out testing to all showers basins and toilets no faults can be found on internal plumbing, we have inspected front of building and identified faults on lead flashing above doorway which may have caused leak in front entrance hallway, building site was seen hosing down area which could also be related to leak.<\/p>

02\/05\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40320","activity_ticket_id":"41248","ticket_reference":"HDT42329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Supply and assemble furniture","ticket_address_1":"21a Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/05\/19","activity_end":"2019-05-01 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49699","activity_notes":"Please assign a works order to Redden for the followingPlease supply and assemble the items listed below1 x Solar Rectangular Cantilever Deskshttps:\/\/bit.ly\/1LZtUt7Colour: Beech\/Grey Metal Size: 1200W x 800D x 725H1 x Cologne Mesh Manager Chairhttps:\/\/bit.ly\/1LYFEg6Colour: BlackSize: N\/A","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2019 14:48 (jane)<\/b>Furniture being delivered direct to site on Thursday <\/p>

26\/04\/2019 11:21 (sandra)<\/b>Furniture supplied and in process of being assembled <\/p>

01\/05\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40321","activity_ticket_id":"41265","ticket_reference":"HDT42346","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing - 17TH MAY","ticket_address_1":"Flat 3, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/19","activity_end":"2019-05-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49700","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 11:04 (jan)<\/b>Proposed for Friday, 17th MAY<\/p>

01\/05\/2019 10:22 (jan )<\/b>(Ticket Closed)<\/p>

01\/05\/2019 10:52 (jan)<\/b>(Ticket Re-Opened)<\/p>

01\/05\/2019 14:09 (jan)<\/b>Email to tenant for access on Friday am, 17th May<\/p>

08\/05\/2019 15:27 (jan)<\/b>Further email for access on Friday am, 17th May<\/p>

14\/05\/2019 15:46 (jan)<\/b>Email to client for assistance with access on Friday, 17th May<\/p>

17\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40322","activity_ticket_id":"41291","ticket_reference":"HDT42372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock issue","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/05\/19","activity_end":"2019-05-01 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49701","activity_notes":"Can we please have the lock changed for our flat? The door does not close behind you when you go in, and the lock is damaged and loose causing the door to not stay flush with the panelling. Daniel Forrest, 29\/04\/2019 09:42 (jan)<\/b>Email for access this morning<\/p>

29\/04\/2019 14:05 (sandra )<\/b>(Ticket Closed)<\/p>

01\/05\/2019 10:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/05\/2019 12:22 (sandra)<\/b>keep on bottom lock needs to be moved. booked for 2\/5 <\/p>

01\/05\/2019 14:40 (sandra)<\/b>Complete, replaced night latch, adjusted keep and dead lock keep, adjusted perco door closer, introduced rubber draught seal around inner frame to stop door slamming , tightened up all hinges and lubricated, tested. <\/p>

01\/05\/2019 14:41 (sandra)<\/b>top lock now needs tightening <\/p>

02\/05\/2019 09:22 (sandra)<\/b>both locks have been eased and adjusted and repaired and tightened and left working <\/p>

02\/05\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40323","activity_ticket_id":"41317","ticket_reference":"HDT42398","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - blockage ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/19","activity_end":"2019-05-01 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49702","activity_notes":"blockage to pipework ","activity_timesheet":null,"ticket_notes_combined":"

01\/05\/2019 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40324","activity_ticket_id":"41318","ticket_reference":"HDT42399","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - no power to several blocks","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/19","activity_end":"2019-05-01 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49703","activity_notes":"no power to several blocks ","activity_timesheet":null,"ticket_notes_combined":"

01\/05\/2019 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40325","activity_ticket_id":"41297","ticket_reference":"HDT42378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/05\/19","activity_end":"2019-05-01 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49704","activity_notes":"Please Raise a work order for Reddan to carry out ITC's for tomorrow afternoon, then book in redecoration and repairs after this. Please note cleaning is being booked for the 7th May,","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:09 (sandra)<\/b>1 x ceiling light fitting . Ryness is trying to sort it out for me. It is working but only 1 light out of 5 <\/p>

02\/05\/2019 15:15 (sandra)<\/b>blind will need a specialist to replace <\/p>

09\/05\/2019 13:26 (sandra)<\/b>Mirror needs a new driver unit - ordered <\/p>

13\/05\/2019 14:59 (jan)<\/b>Email for access Tues, 14th May to apply sealant to the bath\/shower<\/p>

14\/05\/2019 09:06 (jan)<\/b>Booked for Tues, 14th May after 10am with keys<\/p>

14\/05\/2019 11:18 (sandra)<\/b>sealant applied to bath\/shower area<\/p>

14\/05\/2019 14:20 (sandra)<\/b>transformer fitted to mirror and left working <\/p>

14\/05\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40326","activity_ticket_id":"41273","ticket_reference":"HDT42354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulbs","ticket_address_1":"Flat 1, 77\/78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/05\/19","activity_end":"2019-05-01 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49705","activity_notes":"Please attend Flat 1, 77\/78 St Martins Lane to resolve issue with light and change them safely for tenants where required - please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2019 11:40 (jan)<\/b>Email for access Tues am, 30th April<\/p>

25\/04\/2019 11:55 (jan)<\/b>Booked for Tuesday, 30th April between 10 and 11am<\/p>

02\/05\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40327","activity_ticket_id":"41273","ticket_reference":"HDT42354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light bulbs","ticket_address_1":"Flat 1, 77\/78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49706","activity_notes":"Please attend Flat 1, 77\/78 St Martins Lane to resolve issue with light and change them safely for tenants where required - please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2019 11:40 (jan)<\/b>Email for access Tues am, 30th April<\/p>

25\/04\/2019 11:55 (jan)<\/b>Booked for Tuesday, 30th April between 10 and 11am<\/p>

02\/05\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40328","activity_ticket_id":"41297","ticket_reference":"HDT42378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/05\/19","activity_end":"2019-05-01 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49707","activity_notes":"Please Raise a work order for Reddan to carry out ITC's for tomorrow afternoon, then book in redecoration and repairs after this. Please note cleaning is being booked for the 7th May,","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:09 (sandra)<\/b>1 x ceiling light fitting . Ryness is trying to sort it out for me. It is working but only 1 light out of 5 <\/p>

02\/05\/2019 15:15 (sandra)<\/b>blind will need a specialist to replace <\/p>

09\/05\/2019 13:26 (sandra)<\/b>Mirror needs a new driver unit - ordered <\/p>

13\/05\/2019 14:59 (jan)<\/b>Email for access Tues, 14th May to apply sealant to the bath\/shower<\/p>

14\/05\/2019 09:06 (jan)<\/b>Booked for Tues, 14th May after 10am with keys<\/p>

14\/05\/2019 11:18 (sandra)<\/b>sealant applied to bath\/shower area<\/p>

14\/05\/2019 14:20 (sandra)<\/b>transformer fitted to mirror and left working <\/p>

14\/05\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40329","activity_ticket_id":"41297","ticket_reference":"HDT42378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49708","activity_notes":"Please Raise a work order for Reddan to carry out ITC's for tomorrow afternoon, then book in redecoration and repairs after this. Please note cleaning is being booked for the 7th May,","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:09 (sandra)<\/b>1 x ceiling light fitting . Ryness is trying to sort it out for me. It is working but only 1 light out of 5 <\/p>

02\/05\/2019 15:15 (sandra)<\/b>blind will need a specialist to replace <\/p>

09\/05\/2019 13:26 (sandra)<\/b>Mirror needs a new driver unit - ordered <\/p>

13\/05\/2019 14:59 (jan)<\/b>Email for access Tues, 14th May to apply sealant to the bath\/shower<\/p>

14\/05\/2019 09:06 (jan)<\/b>Booked for Tues, 14th May after 10am with keys<\/p>

14\/05\/2019 11:18 (sandra)<\/b>sealant applied to bath\/shower area<\/p>

14\/05\/2019 14:20 (sandra)<\/b>transformer fitted to mirror and left working <\/p>

14\/05\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40330","activity_ticket_id":"41319","ticket_reference":"HDT42400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Make good wall","ticket_address_1":"36-38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/05\/19","activity_end":"2019-05-02 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49709","activity_notes":"Please raise a work order for Reddan to make good wall around fire alarm panel following replacement.Picture attached.","activity_timesheet":"1","ticket_notes_combined":"

14\/05\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40331","activity_ticket_id":"41320","ticket_reference":"HDT42401","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Carpet tiles","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/19","activity_end":"2019-05-02 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49710","activity_notes":"Please raise a work order for Reddan to restick carpet tiles to stairs on common parts on the residential half.","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 16:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40332","activity_ticket_id":"41321","ticket_reference":"HDT42402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamp fittings loose","ticket_address_1":"3rd Floor Flat (Flat 1), 39 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/19","activity_end":"2019-05-02 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49711","activity_notes":"Please raise a work order for Reddan to attend site.Tenant reported:Loose lamp fittings in the kitchen area.Reddan, please get access from the buffet restaurant.","activity_timesheet":"1","ticket_notes_combined":"

09\/05\/2019 13:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40333","activity_ticket_id":"41322","ticket_reference":"HDT42403","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/12799 - Argos Distribution Centre - Replacement Fencing only","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/06\/19","activity_end":"2019-06-17 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49712","activity_notes":"Replacement Post and Fencing ","activity_timesheet":null,"ticket_notes_combined":"

08\/05\/2019 09:16 (jane)<\/b>Programmed in for 10th to 14th June <\/p>

14\/06\/2019 11:33 (jane)<\/b>Re-programmed in for Monday 17th of June <\/p>

17\/06\/2019 11:44 (sandra)<\/b>Works commencing today, will take a week to complete <\/p>

29\/07\/2019 11:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40334","activity_ticket_id":"41324","ticket_reference":"HDT42405","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak in the ground floor WC","ticket_address_1":"111 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/05\/19","activity_end":"2019-05-02 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49713","activity_notes":"Can we have a call out urgently as there is a leak in the ground floor WC the receptionist said it is pouring? If you can advise asap please?","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 09:50 (sandra)<\/b>ordered replacement <\/p>

03\/05\/2019 15:12 (sandra)<\/b>Replaced ground floor basin mixer tap, water supply to building will have to be isolated to replace 1st flr basin taps<\/p>

03\/05\/2019 15:12 (sandra)<\/b>need to shut the water off to replace 1st floor taps <\/p>

03\/05\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40335","activity_ticket_id":"41325","ticket_reference":"HDT42406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12867 - Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/19","activity_end":"2019-05-02 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49714","activity_notes":"Replacement fridge","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40336","activity_ticket_id":"41326","ticket_reference":"HDT42407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor fan wiring needs replacing ","ticket_address_1":"Flat 2.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/19","activity_end":"2019-05-02 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49715","activity_notes":"Extractor fan keeps cutting out","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40337","activity_ticket_id":"41327","ticket_reference":"HDT42408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"2 Gerrard Place (common parts)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/19","activity_end":"2019-05-02 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49716","activity_notes":"Please raise a work order for Reddan to replace lamps in the common part.Reddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 08:19 (sandra)<\/b>ordered <\/p>

07\/05\/2019 09:06 (sandra)<\/b>Roy to order new light fitting <\/p>

08\/05\/2019 13:43 (sandra)<\/b>Is this the square 28w 2D emergency fitting??on order <\/p>

15\/05\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40338","activity_ticket_id":"41328","ticket_reference":"HDT42409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"controller for ACU","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/19","activity_end":"2019-05-02 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49717","activity_notes":"supply controller for ACU","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40339","activity_ticket_id":"41325","ticket_reference":"HDT42406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12867 - Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/05\/19","activity_end":"2019-05-02 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49718","activity_notes":"Replacement fridge","activity_timesheet":"1","ticket_notes_combined":"

02\/05\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40340","activity_ticket_id":"41329","ticket_reference":"HDT42410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/19","activity_end":"2019-05-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49719","activity_notes":"Please attend Flat 2, Cooper House, to investigate and resolve the following issues: 1) In one of the bedrooms, the blind is broken 2) A ceiling light is also brokenPlease arrange access with tenant Derek at 07515 391 417.","activity_timesheet":"1","ticket_notes_combined":"

02\/05\/2019 14:25 (jan)<\/b>Email to tenant for access Tues am, 7th May<\/p>

03\/05\/2019 10:38 (jan)<\/b>Booked for Tuesday, 7th May at 1pm. Tenant needs a call beforehand and will provide access<\/p>

08\/05\/2019 08:30 (sandra)<\/b>new LED and driver required. <\/p>

08\/05\/2019 08:30 (sandra)<\/b>New blind required 1260 w x 1710 drop x 25 fins white wooden <\/p>

08\/05\/2019 09:36 (jane)<\/b>Severn Day lead-time on the new blind <\/p>

14\/05\/2019 15:18 (jan)<\/b>New blind booked for Wed, 15th May between 1 and 2pm. Tenants's son will provide access, phone (Jim) him if any problem<\/p>

15\/05\/2019 14:12 (jan)<\/b>We attended as instructed and the tenant's son was unable to provide access. Rescheduled for Thurs, 16th May between 11am and 1pm<\/p>

16\/05\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40341","activity_ticket_id":"41330","ticket_reference":"HDT42411","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"kitchen tap broken ","ticket_address_1":"Flat 4 ","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/05\/19","activity_end":"2019-05-02 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49720","activity_notes":"kitchen tap broken - spout is spraying ","activity_timesheet":"1","ticket_notes_combined":"

02\/05\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40342","activity_ticket_id":"41331","ticket_reference":"HDT42412","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lock and kitchen sink leak ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/05\/19","activity_end":"2019-05-02 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49721","activity_notes":"Front door lock needs attentionleak in the kitchen above the sink. bottom part of the kitchen unit under the sink is moving ","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 12:29 (sandra)<\/b>access required to Flat 4. emailed Deepa<\/p>

03\/05\/2019 12:47 (jan)<\/b>Email to tenants of flat 1 and 4 for access on Tues am, 7th May<\/p>

07\/05\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40343","activity_ticket_id":"41331","ticket_reference":"HDT42412","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lock and kitchen sink leak ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49722","activity_notes":"Front door lock needs attentionleak in the kitchen above the sink. bottom part of the kitchen unit under the sink is moving ","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 12:29 (sandra)<\/b>access required to Flat 4. emailed Deepa<\/p>

03\/05\/2019 12:47 (jan)<\/b>Email to tenants of flat 1 and 4 for access on Tues am, 7th May<\/p>

07\/05\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 11:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40344","activity_ticket_id":"41332","ticket_reference":"HDT42413","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bedroom blind not staying up","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/19","activity_end":"2019-05-02 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49723","activity_notes":"Bedroom blind not staying up","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40345","activity_ticket_id":"41333","ticket_reference":"HDT42414","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet seat broken ","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/05\/19","activity_end":"2019-05-10 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49724","activity_notes":"toilet seat broken ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 12:30 (sandra)<\/b>ordered new seat <\/p>

07\/05\/2019 12:58 (jane)<\/b>Toilet seat on order 3 working days <\/p>

09\/05\/2019 12:44 (jan)<\/b>Email for access Friday, 10th May to fit the toilet seat<\/p>

09\/05\/2019 12:46 (jan)<\/b>Scheduled for Friday, 10th May with keys<\/p>

13\/05\/2019 10:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40346","activity_ticket_id":"41334","ticket_reference":"HDT42415","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"neon cover on light keeps falling off","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/19","activity_end":"2019-05-02 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49725","activity_notes":"neon cover on light keeps falling off ","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40347","activity_ticket_id":"41334","ticket_reference":"HDT42415","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"neon cover on light keeps falling off","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49726","activity_notes":"neon cover on light keeps falling off ","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40348","activity_ticket_id":"41323","ticket_reference":"HDT42404","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12866 - L K Bennett - 137 Long Acre - TENANTS SIGNAGE ONLY TO BE DONE ASAP ","ticket_address_1":"LK Bennett - 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/19","activity_end":"2019-05-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49727","activity_notes":"Removal of signage and fixtures ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 13:54 (sandra)<\/b>Removed signage inside and outside. Also cleaned perpex as you could still see the name. Tim requested this<\/p>

07\/05\/2019 13:54 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 11:29 (sandra)<\/b>only item one completed <\/p>

30\/05\/2019 09:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/05\/2019 10:49 (sandra)<\/b>Booked in for June 5th <\/p>

04\/06\/2019 09:25 (sandra)<\/b>booked for wednesday and thursday <\/p>

07\/06\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 14:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2019 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40349","activity_ticket_id":"41323","ticket_reference":"HDT42404","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12866 - L K Bennett - 137 Long Acre - TENANTS SIGNAGE ONLY TO BE DONE ASAP ","ticket_address_1":"LK Bennett - 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/19","activity_end":"2019-05-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49728","activity_notes":"Removal of signage and fixtures ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 13:54 (sandra)<\/b>Removed signage inside and outside. Also cleaned perpex as you could still see the name. Tim requested this<\/p>

07\/05\/2019 13:54 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 11:29 (sandra)<\/b>only item one completed <\/p>

30\/05\/2019 09:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/05\/2019 10:49 (sandra)<\/b>Booked in for June 5th <\/p>

04\/06\/2019 09:25 (sandra)<\/b>booked for wednesday and thursday <\/p>

07\/06\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 14:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2019 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40350","activity_ticket_id":"41335","ticket_reference":"HDT42416","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/19","activity_end":"2019-05-02 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49729","activity_notes":"Clean silicone in both bathrooms and showers with anti- mould sprayReplace silicone on the right hand side and left edge of the kitchen worktop, also up to the top of the unitsilicone around the light switch for the bathroom in the hallwayReplace light bulb in the terrace and ceiling in the kitchen\/living roomTouch up the backboard which is worn inside the kitchen unit.small bedroom - please advise if this can be touched up.","activity_timesheet":"1","ticket_notes_combined":"

09\/05\/2019 13:32 (sandra)<\/b>Removed and replaced 1 x 12v bulb 1 x Transformer <\/p>

09\/05\/2019 13:33 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40351","activity_ticket_id":"41336","ticket_reference":"HDT42417","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Front door lock and items to be removed ","ticket_address_1":"5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/05\/19","activity_end":"2019-05-02 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49730","activity_notes":"Front door lock it not locking check under the stairs it appears someone is living there - please remove items.","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40352","activity_ticket_id":"41337","ticket_reference":"HDT42418","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Toilet blocked","ticket_address_1":"PZ Cussons Beauty","ticket_address_2":"14 Upper St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/05\/19","activity_end":"2019-05-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49731","activity_notes":"I called this morning to ask for someone to come and look at our 3rd floor disabled toilet which seems to be blocked.","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:57 (jan)<\/b>Booked for first thing tomorrow, 3rd May<\/p>

03\/05\/2019 12:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40353","activity_ticket_id":"41310","ticket_reference":"HDT42391","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/19","activity_end":"2019-05-02 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49732","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:13 (sandra)<\/b>But Lillian phoned me later in day requesting brighter bulbs around the flat. May need to change a few bulbs<\/p>

09\/05\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40354","activity_ticket_id":"41338","ticket_reference":"HDT42419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 7TH MAY","ticket_address_1":"23a Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1NG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/19","activity_end":"2019-05-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49733","activity_notes":"Please raise a work order Reddan to carry out ITC'S on the 6th May. Clean will be booked in for the 9th.","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 14:25 (jan)<\/b>Rescheduled for Tues, 7th May<\/p>

08\/05\/2019 08:24 (sandra)<\/b>waiting for confirmation of furniture removal and painting before closing down <\/p>

14\/05\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>

14\/05\/2019 11:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2019 14:22 (sandra)<\/b>sealed external window and gully <\/p>

14\/05\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40355","activity_ticket_id":"41339","ticket_reference":"HDT42420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - blocked gully","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49734","activity_notes":"emergency call out - blocked gully","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2019 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40356","activity_ticket_id":"41342","ticket_reference":"HDT42423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gates to be reinsttated","ticket_address_1":"Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/05\/19","activity_end":"2019-05-03 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49735","activity_notes":"Hole covered with cement needs drilling out","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40357","activity_ticket_id":"41341","ticket_reference":"HDT42422","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12869 - Flat 4, 27 Slingsby Place ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/05\/19","activity_end":"2019-05-03 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49736","activity_notes":"Replacement kitchen tap ","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 12:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40358","activity_ticket_id":"41343","ticket_reference":"HDT42424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bath not draining","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/05\/19","activity_end":"2019-05-03 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49737","activity_notes":"Please raise a work order for Reddan to resolve issue with Bath in the property that does not appear to be drainingPlease confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 10:49 (jan)<\/b>Email for access this morning<\/p>

03\/05\/2019 15:11 (sandra)<\/b>explained to client that bath side needs removing to replace plug <\/p>

08\/05\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 08:41 (sandra)<\/b>This apartment has only just been refurbished and the engineer is saying that the bath waste needs replacing.If you want us to do this we will need the tiles that were used so we can order them. Alternatively, do you want toGet the contractors in that refurbished the apartment. We have removed the waste plug so that the tenant can takenA shower and he is happy with this.<\/p>

08\/05\/2019 10:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/05\/2019 10:37 (sandra)<\/b>Client wants us to go ahead with the works. Tiles need to be sourced <\/p>

09\/05\/2019 09:14 (sandra)<\/b>ordered parts <\/p>

13\/05\/2019 12:19 (jan)<\/b>Email for access Tues am, 14th May<\/p>

13\/05\/2019 12:28 (jan)<\/b>Booked for Tues, 14th May at 9am. Access will be provided<\/p>

14\/05\/2019 09:51 (sandra)<\/b>Following Dans update to James regarding the access not being enough to complete the works. Please see link below provided for the replacement tiles. https:\/\/www.toppstiles.co.uk\/tprod46281\/vyne-white-gloss-tile.html Please can you confirm once these have arrived and we will reorganise access. <\/p>

15\/05\/2019 10:36 (sandra)<\/b>tiles need to be ordered<\/p>

21\/05\/2019 09:22 (jane)<\/b>Tiles being delivered on Tuesday 28th May <\/p>

29\/05\/2019 11:37 (jan)<\/b>Email for access on Tues pm, 4th June<\/p>

31\/05\/2019 12:10 (jan)<\/b>Booked for Tuesday, 4th June. Access to be provided<\/p>

06\/06\/2019 11:24 (jan)<\/b>Email to reschedule for Monday, 10th June<\/p>

10\/06\/2019 10:37 (jan)<\/b>Email to reschedule for Thursday am, 13th June<\/p>

10\/06\/2019 15:44 (jan)<\/b>Rescheduled for Thurs am, 13th June<\/p>

14\/06\/2019 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40359","activity_ticket_id":"41344","ticket_reference":"HDT42425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Metal signboard","ticket_address_1":"13A Macclesfield St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/19","activity_end":"2019-05-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49738","activity_notes":"Please raise a work order for Reddan to remove & dispose a metal signboard.Reddan, Travis will remove this on Tuesday(7th) morning.Please reconfirm with him.","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 11:02 (jan)<\/b>Booked for Tuesday am, 7th May<\/p>

07\/05\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40360","activity_ticket_id":"41344","ticket_reference":"HDT42425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Metal signboard","ticket_address_1":"13A Macclesfield St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/19","activity_end":"2019-05-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49739","activity_notes":"Please raise a work order for Reddan to remove & dispose a metal signboard.Reddan, Travis will remove this on Tuesday(7th) morning.Please reconfirm with him.","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 11:02 (jan)<\/b>Booked for Tuesday am, 7th May<\/p>

07\/05\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40361","activity_ticket_id":"41345","ticket_reference":"HDT42426","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"disconnect supply to door heater","ticket_address_1":"Unit 13","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/19","activity_end":"2019-05-03 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49740","activity_notes":"disconnect supply to door heater following fire ","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 12:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40362","activity_ticket_id":"41346","ticket_reference":"HDT42427","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm and Co2 test ","ticket_address_1":"Flat 2, 25 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49741","activity_notes":"Please raise a work order for Reddan to carry out smoke and co2 alarm test.Roy aware.Tenant moves in at 15.30 today","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40363","activity_ticket_id":"41347","ticket_reference":"HDT42428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Paint fire door","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/05\/19","activity_end":"2019-05-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49742","activity_notes":"Can you please confirm if Reddan are able to attend on Tuesday the 7th May to redecorate the fire door?","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2019 14:21 (jan)<\/b>Email to tenant for access on Tues, 7th May<\/p>

03\/05\/2019 14:41 (jan)<\/b>Booked for Tues. 7th May between 8 and 10am. Access via tenant<\/p>

08\/05\/2019 13:18 (sandra)<\/b>painting booked for w\/c 13th when decking is dry.<\/p>

24\/05\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40364","activity_ticket_id":"41335","ticket_reference":"HDT42416","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49743","activity_notes":"Replace light bulb in the terrace and ceiling in the kitchen\/living room","activity_timesheet":"1","ticket_notes_combined":"

09\/05\/2019 13:32 (sandra)<\/b>Removed and replaced 1 x 12v bulb 1 x Transformer <\/p>

09\/05\/2019 13:33 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40365","activity_ticket_id":"41340","ticket_reference":"HDT42421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked gulley","ticket_address_1":"15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/05\/19","activity_end":"2019-05-03 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49744","activity_notes":"Daniel called from flat 1 to say that there is a lot of water coming through the light fitting and by his front door and he believes it is coming from the flat above him but he needs an engineer to attend site as soon as possible to investigate and repair.Contact number for Daniel: 07779 103 056No response from tenant but managed to put ladder up from rear balcony up to the gulley. Outlet completely blocked and managed to clear outlet. BUT ALL GULLEY NEEDS CLEANING. No immediate danger but earliest opportunity.Easy access from flat 2 window or flat 1 later access. Also lead chute had to be bent over as water shooting in wrong direction ALSO Lower roof outlet was blocked. I guess this was leaking into empty shop belowThis has been cleared","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40366","activity_ticket_id":"41348","ticket_reference":"HDT42429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pavement coming up","ticket_address_1":"Pizza Express, 29 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/05\/19","activity_end":"2019-05-03 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49745","activity_notes":"Front pavement is coming away and needs making safe","activity_timesheet":"1","ticket_notes_combined":"

03\/05\/2019 16:44 (jan)<\/b>To source a sheet of fibre glass 6ft x 4ft to make safe<\/p>

03\/05\/2019 16:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40367","activity_ticket_id":"41349","ticket_reference":"HDT42430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom is not working ","ticket_address_1":"43a Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/05\/19","activity_end":"2019-05-03 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49746","activity_notes":"Please attend 43a Goodge Street for the following issue reported by tenant: "The front door security\/telecom system is not working. If someone pushes the buzzer downstairs, it rings in the flat but we are unable to open the main door from the flat. "","activity_timesheet":null,"ticket_notes_combined":"

08\/05\/2019 08:50 (sandra )<\/b>(Ticket Closed)<\/p>

13\/05\/2019 09:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2019 09:07 (sandra)<\/b>All outstanding work has been completed other than HDT 42430 43a Goodge Street - the problem was with a faulty component on the main entrance panel common to all flats, but I have no contact details from the tenant who reported the problem.I need to check with them if the system is now fully operational. Could you please forward an email, address or tel no.<\/p>

14\/05\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>

15\/05\/2019 12:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/05\/2019 12:33 (sandra)<\/b>return to flat 1 as still not working <\/p>

20\/05\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40368","activity_ticket_id":"41348","ticket_reference":"HDT42429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pavement coming up","ticket_address_1":"Pizza Express, 29 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/05\/19","activity_end":"2019-05-03 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49747","activity_notes":"Front pavement is coming away and needs making safe","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2019 16:44 (jan)<\/b>To source a sheet of fibre glass 6ft x 4ft to make safe<\/p>

03\/05\/2019 16:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40369","activity_ticket_id":"41348","ticket_reference":"HDT42429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pavement coming up","ticket_address_1":"Pizza Express, 29 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49748","activity_notes":"Front pavement is coming away and needs making safe","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2019 16:44 (jan)<\/b>To source a sheet of fibre glass 6ft x 4ft to make safe<\/p>

03\/05\/2019 16:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40370","activity_ticket_id":"41350","ticket_reference":"HDT42431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - pavement coming up","ticket_address_1":"29 Wardour Street","ticket_address_2":"Pizza Express ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/19","activity_end":"2019-05-03 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49749","activity_notes":"pavement coming up","activity_timesheet":"1","ticket_notes_combined":"

07\/05\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40371","activity_ticket_id":"41351","ticket_reference":"HDT42432","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/19","activity_end":"2019-05-07 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49750","activity_notes":"leak into La Roche","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40372","activity_ticket_id":"41352","ticket_reference":"HDT42433","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/19","activity_end":"2019-05-07 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49751","activity_notes":"leak from skylight ","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2019 08:39 (sandra)<\/b>Not leaking now even though it is still wet on the roof and still very light rain. She has agreed for me to return in the morning (as long as it is dry) and try and seal the edges. Some places silicone has opened up nut not sure if this is the problem but will use a clear silicone and hope it works. During the day and better light I might see more. <\/p>

07\/05\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40373","activity_ticket_id":"41353","ticket_reference":"HDT42434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - brake in","ticket_address_1":"36 Gerrad Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5QA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/19","activity_end":"2019-05-07 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49752","activity_notes":"brake in","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40374","activity_ticket_id":"41355","ticket_reference":"HDT42436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof repairs","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/05\/19","activity_end":"2019-05-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49753","activity_notes":"Please attend site to carry out roof repairs","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2019 16:50 (jane)<\/b>On going, rubbish to be removed <\/p>

10\/05\/2019 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40375","activity_ticket_id":"41356","ticket_reference":"HDT42437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker not working","ticket_address_1":"2nd Floor Flat, 5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"07\/05\/19","activity_end":"2019-05-07 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49754","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported : Unusual noise from cooker followed by a loud bang. Cooker is not in working condition now.Reddan, can you arrange for engineer to attend today?","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2019 14:42 (jan)<\/b>Email to client for access on Thurs, 9th May<\/p>

07\/05\/2019 16:54 (jan)<\/b>Proposed for Thursday pm, 9th May. Awaiting access info<\/p>

08\/05\/2019 14:52 (jan)<\/b>Booked for Thurs pm, 9th May. With keys but knock first<\/p>

09\/05\/2019 09:30 (jan)<\/b>Email to reschedule for Friday am, 10th May<\/p>

21\/05\/2019 13:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40376","activity_ticket_id":"41358","ticket_reference":"HDT42439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cable extension","ticket_address_1":"21a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/19","activity_end":"2019-05-07 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49755","activity_notes":"Please raise a work order for Reddan electrician to attend.Reddan, Alan is aware.","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 11:47 (sandra)<\/b>Booked to run a new cable on Monday 13th<\/p>

14\/05\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40377","activity_ticket_id":"41354","ticket_reference":"HDT42435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 7","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"07\/05\/19","activity_end":"2019-05-07 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49756","activity_notes":"I hope you are well. We have an issue in our flat because we have a water leak from the sink in the bathroom. When we open the tap, the water ends up on the floor. Would it be possible to send someone this week to fix the sink?","activity_timesheet":"1","ticket_notes_combined":"

07\/05\/2019 13:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40378","activity_ticket_id":"41360","ticket_reference":"HDT42441","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leaking pipe","ticket_address_1":"96-100 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/05\/19","activity_end":"2019-05-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49757","activity_notes":"I have been told that there is a leaking pipe outside flat 16 at the above building which is on the rear metal fire escape stair.Please can you attend to resolve and contact the porter peter on 07704 551335.","activity_timesheet":"1","ticket_notes_combined":"

09\/05\/2019 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40379","activity_ticket_id":"41363","ticket_reference":"HDT42444","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"External shop","ticket_address_1":"47 Neal St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/05\/19","activity_end":"2019-05-07 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49758","activity_notes":"External shop works","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2019 12:03 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40380","activity_ticket_id":"41364","ticket_reference":"HDT42445","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"set up desk chairs","ticket_address_1":"41 Eastcheap (2nd Floor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EM3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"07\/05\/19","activity_end":"2019-05-07 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49759","activity_notes":"set up desk chairs","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40381","activity_ticket_id":"41365","ticket_reference":"HDT42446","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"handle has come loose","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"07\/05\/19","activity_end":"2019-05-07 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49760","activity_notes":"handle has come loose ","activity_timesheet":"1","ticket_notes_combined":"

07\/05\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40382","activity_ticket_id":"41366","ticket_reference":"HDT42447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no lights in kitchen","ticket_address_1":"Unit 14","ticket_address_2":"Newport Sandringham","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/19","activity_end":"2019-05-07 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49761","activity_notes":" no lights in kitchne","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2019 13:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40383","activity_ticket_id":"41367","ticket_reference":"HDT42448","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12872 - Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"07\/05\/19","activity_end":"2019-05-07 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49762","activity_notes":"Skylight repairs ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 11:16 (sandra)<\/b>Parts on order <\/p>

06\/06\/2019 16:37 (jan)<\/b>Email for access on Thurs, 13th June between 11am and 1pm<\/p>

13\/06\/2019 16:47 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40384","activity_ticket_id":"41368","ticket_reference":"HDT42449","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights all out","ticket_address_1":"Flat 5, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/19","activity_end":"2019-05-07 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49763","activity_notes":"received a call from the tenant from flat 5, 127 Long Acre.The lights, in the entire flat, are not working.It could easily be the fuse only, but could we please have someone to attend to take a look?","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 08:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40385","activity_ticket_id":"41369","ticket_reference":"HDT42450","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Boiler error message","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/05\/19","activity_end":"2019-05-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49764","activity_notes":"Ive had the below error message on> the boiler three times now over the weekend. It works again> after a reset.> > Pilot light flashes and error message;> 228 ignition\/ionisation fault.> > Will let you know if it resolves itself> but for now I am having to reset it at least once a day.","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2019 10:47 (jan)<\/b>Email for access Friday, 10th May at 9am<\/p>

09\/05\/2019 12:28 (jan)<\/b>Booked for Friday, 10th May at 9am. Access with keys<\/p>

10\/05\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>

13\/05\/2019 09:18 (jan)<\/b>Email for access today between 2 and 4pm<\/p>

13\/05\/2019 09:38 (jan)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2019 09:42 (jan)<\/b>Booked for this afternoon between 2 and 4pm to fit valve<\/p>

14\/05\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40386","activity_ticket_id":"41362","ticket_reference":"HDT42443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/19","activity_end":"2019-05-07 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49765","activity_notes":"Further investigation into the leak required","activity_timesheet":"1","ticket_notes_combined":"

08\/05\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40387","activity_ticket_id":"41370","ticket_reference":"HDT42451","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights","ticket_address_1":"140 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/19","activity_end":"2019-05-07 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49766","activity_notes":"Can the lights outside 140la ( under planters) be rewired please? Alan is aware of the job. ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 11:46 (sandra)<\/b>Booked for w\/c 13th <\/p>

14\/05\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40388","activity_ticket_id":"41371","ticket_reference":"HDT42452","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Distribution board usage","ticket_address_1":"16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/19","activity_end":"2019-05-07 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49767","activity_notes":"Please assign a works order to Redden for the followingElectrician requirement on site to help determine distribution board usagePlease Note: Alan is aware of this job","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 11:44 (sandra)<\/b>booked w\/c 13th <\/p>

14\/05\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40389","activity_ticket_id":"41372","ticket_reference":"HDT42453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 19 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/05\/19","activity_end":"2019-05-08 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49768","activity_notes":"Please raise a work order for Reddan to attend top the below issue at flat 2, 19 Charlotte Street,I still have an issue with the pipes in the bathroom. The odor is getting worse no matter what I do or what the person who came to check might have done. The toilet has also not been jointed back to the wall properly.Also please can you check the door locks and adjust them as it is is difficult to lock and unlock.Please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 16:01 (jan)<\/b>Email for access Wed, 8th May<\/p>

09\/05\/2019 11:16 (jan)<\/b>Email for access Friday pm, 10th May<\/p>

09\/05\/2019 13:37 (sandra)<\/b>Eased and adjusted flat door and bathroom locks.Danny to look at the toilet.<\/p>

09\/05\/2019 13:43 (sandra)<\/b>BOOKED FOR FRIDAY 10TH<\/p>

13\/05\/2019 10:39 (jan)<\/b>Email for access today to look at the toilet<\/p>

14\/05\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40390","activity_ticket_id":"41372","ticket_reference":"HDT42453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 19 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/05\/19","activity_end":"2019-05-08 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49769","activity_notes":"Please raise a work order for Reddan to attend top the below issue at flat 2, 19 Charlotte Street,I still have an issue with the pipes in the bathroom. The odor is getting worse no matter what I do or what the person who came to check might have done. The toilet has also not been jointed back to the wall properly.Also please can you check the door locks and adjust them as it is is difficult to lock and unlock.Please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 16:01 (jan)<\/b>Email for access Wed, 8th May<\/p>

09\/05\/2019 11:16 (jan)<\/b>Email for access Friday pm, 10th May<\/p>

09\/05\/2019 13:37 (sandra)<\/b>Eased and adjusted flat door and bathroom locks.Danny to look at the toilet.<\/p>

09\/05\/2019 13:43 (sandra)<\/b>BOOKED FOR FRIDAY 10TH<\/p>

13\/05\/2019 10:39 (jan)<\/b>Email for access today to look at the toilet<\/p>

14\/05\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40391","activity_ticket_id":"41373","ticket_reference":"HDT42454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12603 - Flat 4, 9 Charing Cross Road ","ticket_address_1":"Flat 4, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/06\/19","activity_end":"2019-06-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49770","activity_notes":"To gain access to and disconnect and remove old leaking tap in the bathroom including cutting out all old lead pipework.To then ran new pipework and supply and fit new bathroom taps, commission on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 09:45 (jan)<\/b>Scheduled for Thursday, 9th May after 10am. Access via tenant<\/p>

23\/05\/2019 16:11 (jan)<\/b>Parts to be ordered<\/p>

24\/05\/2019 09:53 (sandra)<\/b>Awaiting parts to be delivered <\/p>

29\/05\/2019 11:19 (jan)<\/b>Email for access Monday am, 3rd June<\/p>

30\/05\/2019 09:34 (jan)<\/b>Booked for Monday, 3rd June at 8am. With keys, knock before entry<\/p>

03\/06\/2019 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40392","activity_ticket_id":"41374","ticket_reference":"HDT42455","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no power ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/19","activity_end":"2019-05-08 09:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49771","activity_notes":"no power ","activity_timesheet":null,"ticket_notes_combined":"

08\/05\/2019 08:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40393","activity_ticket_id":"41375","ticket_reference":"HDT42456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights to be restored ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/19","activity_end":"2019-05-08 09:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49772","activity_notes":"lights to be restored ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 13:05 (sandra)<\/b>found fault to be on outside lights. disconnected and will return when weather is better to reinstate them. Problem will be water ingress on them. <\/p>

10\/05\/2019 11:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40394","activity_ticket_id":"41359","ticket_reference":"HDT42440","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Saniflow Unit","ticket_address_1":"Cross Keys, 1 Lawrence St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/05\/19","activity_end":"2019-05-08 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49773","activity_notes":"Saniflow under the kitchen dishwasher is not working properly. Big flood in the kitchen.","activity_timesheet":"1","ticket_notes_combined":"

09\/05\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40395","activity_ticket_id":"41338","ticket_reference":"HDT42419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 7TH MAY","ticket_address_1":"23a Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1NG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/05\/19","activity_end":"2019-05-08 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49774","activity_notes":"Please raise a work order Reddan to carry out ITC'S on the 6th May. Clean will be booked in for the 9th.","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 14:25 (jan)<\/b>Rescheduled for Tues, 7th May<\/p>

08\/05\/2019 08:24 (sandra)<\/b>waiting for confirmation of furniture removal and painting before closing down <\/p>

14\/05\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>

14\/05\/2019 11:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2019 14:22 (sandra)<\/b>sealed external window and gully <\/p>

14\/05\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40397","activity_ticket_id":"41292","ticket_reference":"HDT42373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/19","activity_end":"2019-05-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49776","activity_notes":"Yet again the boiler in the apartment has stopped working. Please can someone go in with keys to fix this today as there is currently no heating or hot water.Please can the gas engineer call me prior to the visit.","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2019 09:33 (jan)<\/b>Email for access at midday today<\/p>

08\/05\/2019 09:33 (sandra)<\/b>valves on order <\/p>

10\/05\/2019 10:12 (jan)<\/b>Tenant away, use keys when the part arrives<\/p>

16\/05\/2019 12:26 (jan)<\/b>Email to confirm that access is still with keys for Fri, 17th May<\/p>

16\/05\/2019 15:52 (jan)<\/b>Booked for Fri, 17th May at 8am with keys<\/p>

17\/05\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40398","activity_ticket_id":"41376","ticket_reference":"HDT42457","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sink problem","ticket_address_1":"Flat 4, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/05\/19","activity_end":"2019-05-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49777","activity_notes":"For the last few weeks my sink has not been flowing properly. I have used some sink unblockers though the problem persists.Would you be able to send a plumber over to fix it, please?","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 09:52 (jan)<\/b>Email for access this afternoon<\/p>

10\/05\/2019 10:51 (jan)<\/b>Email for access on Monday, 13th May<\/p>

10\/05\/2019 12:38 (jan)<\/b>Booked for Monday, 13th May with keys<\/p>

13\/05\/2019 09:35 (jan)<\/b>Email to reschedule for tomorrow morning (tenant cancelled today)<\/p>

14\/05\/2019 14:45 (jan)<\/b>Email to reschedule for Wed pm, 15th May (we were unable to gain access today)<\/p>

14\/05\/2019 16:35 (jan)<\/b>Re-booked for Wed, 15th May with keys<\/p>

15\/05\/2019 09:57 (jan)<\/b>Email to reschedule for Thurs\/Fri, 16th\/17th May<\/p>

16\/05\/2019 09:15 (jan)<\/b>Email to tenant to advise we will attend Fri, 17th May with keys<\/p>

17\/05\/2019 10:38 (jan)<\/b>Advised the tenant that we've rescheduled for Monday or Tuesday, 20th\/21st May with keys<\/p>

21\/05\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40399","activity_ticket_id":"41377","ticket_reference":"HDT42458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from light fitting","ticket_address_1":"3rd floor office, 62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/05\/19","activity_end":"2019-05-08 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49778","activity_notes":"Please attend site urgently as there is a leak coming from light fitting in 3rd floor office - point of contact is Jennifer, 020 7437 1736","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 11:44 (jan)<\/b>(Ticket Re-Opened)<\/p>

08\/05\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40400","activity_ticket_id":"41343","ticket_reference":"HDT42424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bath not draining","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/06\/19","activity_end":"2019-06-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49779","activity_notes":"Please raise a work order for Reddan to resolve issue with Bath in the property that does not appear to be drainingPlease confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 10:49 (jan)<\/b>Email for access this morning<\/p>

03\/05\/2019 15:11 (sandra)<\/b>explained to client that bath side needs removing to replace plug <\/p>

08\/05\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 08:41 (sandra)<\/b>This apartment has only just been refurbished and the engineer is saying that the bath waste needs replacing.If you want us to do this we will need the tiles that were used so we can order them. Alternatively, do you want toGet the contractors in that refurbished the apartment. We have removed the waste plug so that the tenant can takenA shower and he is happy with this.<\/p>

08\/05\/2019 10:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/05\/2019 10:37 (sandra)<\/b>Client wants us to go ahead with the works. Tiles need to be sourced <\/p>

09\/05\/2019 09:14 (sandra)<\/b>ordered parts <\/p>

13\/05\/2019 12:19 (jan)<\/b>Email for access Tues am, 14th May<\/p>

13\/05\/2019 12:28 (jan)<\/b>Booked for Tues, 14th May at 9am. Access will be provided<\/p>

14\/05\/2019 09:51 (sandra)<\/b>Following Dans update to James regarding the access not being enough to complete the works. Please see link below provided for the replacement tiles. https:\/\/www.toppstiles.co.uk\/tprod46281\/vyne-white-gloss-tile.html Please can you confirm once these have arrived and we will reorganise access. <\/p>

15\/05\/2019 10:36 (sandra)<\/b>tiles need to be ordered<\/p>

21\/05\/2019 09:22 (jane)<\/b>Tiles being delivered on Tuesday 28th May <\/p>

29\/05\/2019 11:37 (jan)<\/b>Email for access on Tues pm, 4th June<\/p>

31\/05\/2019 12:10 (jan)<\/b>Booked for Tuesday, 4th June. Access to be provided<\/p>

06\/06\/2019 11:24 (jan)<\/b>Email to reschedule for Monday, 10th June<\/p>

10\/06\/2019 10:37 (jan)<\/b>Email to reschedule for Thursday am, 13th June<\/p>

10\/06\/2019 15:44 (jan)<\/b>Rescheduled for Thurs am, 13th June<\/p>

14\/06\/2019 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40401","activity_ticket_id":"41297","ticket_reference":"HDT42378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/19","activity_end":"2019-05-08 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49780","activity_notes":"Please Raise a work order for Reddan to carry out ITC's for tomorrow afternoon, then book in redecoration and repairs after this. Please note cleaning is being booked for the 7th May,","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:09 (sandra)<\/b>1 x ceiling light fitting . Ryness is trying to sort it out for me. It is working but only 1 light out of 5 <\/p>

02\/05\/2019 15:15 (sandra)<\/b>blind will need a specialist to replace <\/p>

09\/05\/2019 13:26 (sandra)<\/b>Mirror needs a new driver unit - ordered <\/p>

13\/05\/2019 14:59 (jan)<\/b>Email for access Tues, 14th May to apply sealant to the bath\/shower<\/p>

14\/05\/2019 09:06 (jan)<\/b>Booked for Tues, 14th May after 10am with keys<\/p>

14\/05\/2019 11:18 (sandra)<\/b>sealant applied to bath\/shower area<\/p>

14\/05\/2019 14:20 (sandra)<\/b>transformer fitted to mirror and left working <\/p>

14\/05\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40402","activity_ticket_id":"41378","ticket_reference":"HDT42459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water leak","ticket_address_1":"34 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/05\/19","activity_end":"2019-05-08 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49781","activity_notes":"We have couples of water leak in the restaurant today. Main problem in the ground floor near the bar due to a locked drain on the top floor . ","activity_timesheet":"1","ticket_notes_combined":"

08\/05\/2019 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40403","activity_ticket_id":"41355","ticket_reference":"HDT42436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof repairs","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/19","activity_end":"2019-05-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49782","activity_notes":"Please attend site to carry out roof repairs","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2019 16:50 (jane)<\/b>On going, rubbish to be removed <\/p>

10\/05\/2019 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40404","activity_ticket_id":"41379","ticket_reference":"HDT42460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not operational","ticket_address_1":"Flat 2, 37\/38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"08\/05\/19","activity_end":"2019-05-08 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49783","activity_notes":"Please arrange for an appliance engineer to attend site: Flat 2 to investigate the dishwasher. Reportedly it is currently completely non operational. ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 11:47 (sandra)<\/b>booked for 10th May <\/p>

10\/05\/2019 13:43 (sandra)<\/b>PART ON ORDER <\/p>

23\/05\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>

24\/05\/2019 13:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/05\/2019 13:16 (sandra)<\/b>Drago to give part to Dave <\/p>

28\/05\/2019 12:49 (jan)<\/b>Booked for Wednesday pm, 29th May<\/p>

30\/05\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40405","activity_ticket_id":"41377","ticket_reference":"HDT42458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from light fitting","ticket_address_1":"3rd floor office, 62 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/19","activity_end":"2019-05-08 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49784","activity_notes":"Please attend site urgently as there is a leak coming from light fitting in 3rd floor office - point of contact is Jennifer, 020 7437 1736","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 11:44 (jan)<\/b>(Ticket Re-Opened)<\/p>

08\/05\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40406","activity_ticket_id":"41380","ticket_reference":"HDT42461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"6a Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/05\/19","activity_end":"2019-05-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49785","activity_notes":"Urgent please, we have again a leak, the same corner in the dining area coming from the ceiling. On Monday we had water coming through from below the wooden floor under the dining table. Needless to say that this is becoming a boring issue.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 12:30 (jan)<\/b>Awaiting access this afternoon<\/p>

08\/05\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>

09\/05\/2019 09:39 (jan)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2019 10:29 (sandra)<\/b>pictures been sent to MR as cherry picker may be needed but this need further investigation<\/p>

10\/05\/2019 13:27 (sandra)<\/b>BOOKED FOR TUESDAY MORNING <\/p>

14\/05\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40407","activity_ticket_id":"41381","ticket_reference":"HDT42462","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights in reception floor and high level not working ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/19","activity_end":"2019-05-08 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49786","activity_notes":"Lights in reception floor and high level not working ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 13:07 (sandra)<\/b>replaced three high level lamps dismantled floor lights and found them to be full of water where tiled floor has recently been scrubbed. drained water and left fittings drying. Will return and replace 4 damaged transformers <\/p>

09\/05\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40408","activity_ticket_id":"41382","ticket_reference":"HDT42463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights have failed","ticket_address_1":"80 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/19","activity_end":"2019-05-08 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49787","activity_notes":"Please attend site to investigate and resolve as lights in common parts have all failed and the emergency lights have been activated.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2019 09:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40409","activity_ticket_id":"41383","ticket_reference":"HDT42464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door stuck","ticket_address_1":"Apt 8, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/05\/19","activity_end":"2019-05-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49788","activity_notes":"There is a dividing door between bedroom and lounge in the above apartment. The door slides open. The door is not normally opened as guests like to keep the rooms divided. The guest in house wants this door opened which we have so far been unable to do. Can you p0lease arrange for someone to go out and open it?","activity_timesheet":"1","ticket_notes_combined":"

08\/05\/2019 16:33 (jan)<\/b>Email for access Thurs am, 9th May<\/p>

08\/05\/2019 16:53 (jan)<\/b>Booked for Thursday am, 9th May. Call Clarendons when on site<\/p>

09\/05\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 11:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 11:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40410","activity_ticket_id":"41384","ticket_reference":"HDT42465","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Remove temporary lights and boarding for tomorrow morning ","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"08\/05\/19","activity_end":"2019-05-08 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49789","activity_notes":"We will need to remove the Lights and boarding that we Installed in the undercoft ( lights to remain on site for spares) ","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 10:59 (sandra)<\/b>As per attached photos, the external lighting installation was removed from the windows at Relax today, and the fittings left as directed on site.<\/p>

10\/05\/2019 10:59 (sandra )<\/b>(Ticket Closed)<\/p>

14\/05\/2019 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2019 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40411","activity_ticket_id":"41384","ticket_reference":"HDT42465","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Remove temporary lights and boarding for tomorrow morning ","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49790","activity_notes":"We will need to remove the Lights and boarding that we Installed in the undercoft ( lights to remain on site for spares) ROY CAN ","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 10:59 (sandra)<\/b>As per attached photos, the external lighting installation was removed from the windows at Relax today, and the fittings left as directed on site.<\/p>

10\/05\/2019 10:59 (sandra )<\/b>(Ticket Closed)<\/p>

14\/05\/2019 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2019 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40412","activity_ticket_id":"41385","ticket_reference":"HDT42466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door locks","ticket_address_1":"Flat 3, 68 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"16","resource_name":"David Knight","activity_start":"09\/05\/19","activity_end":"2019-05-09 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49791","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:Someone broke into Flat 3 and has damaged the top door locks.Reddan, please arrange for contractor to replace door lock. Please get keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2019 10:20 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40413","activity_ticket_id":"41380","ticket_reference":"HDT42461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"6a Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/05\/19","activity_end":"2019-05-09 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49792","activity_notes":"Please raise a work order for Reddan to attend urgently for the leak as per below.Urgent please, we have again a leak, the same corner in the dining area coming from the ceiling. On Monday we had water coming through from below the wooden floor under the dining table. Needless to say that this is becoming a boring issue.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 12:30 (jan)<\/b>Awaiting access this afternoon<\/p>

08\/05\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>

09\/05\/2019 09:39 (jan)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2019 10:29 (sandra)<\/b>pictures been sent to MR as cherry picker may be needed but this need further investigation<\/p>

10\/05\/2019 13:27 (sandra)<\/b>BOOKED FOR TUESDAY MORNING <\/p>

14\/05\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40414","activity_ticket_id":"41386","ticket_reference":"HDT42467","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"5 year Electrical Test","ticket_address_1":"Admiral Codrington, 17 Mossop St ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"09\/05\/19","activity_end":"2019-05-09 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49793","activity_notes":"Carry out 20% fixed wire and 80% visual inspection, and upload certificates onto blue bee when complete.","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 10:41 (jan)<\/b>Email to Daren to find out when they will be attending<\/p>

14\/05\/2019 11:44 (jan)<\/b>Booked for 10am on Wed, 15th May<\/p>

14\/05\/2019 15:08 (jan)<\/b>Booked for Monday, 20th May at 8am<\/p>

21\/05\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40415","activity_ticket_id":"41387","ticket_reference":"HDT42468","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water ingress","ticket_address_1":"2nd Floor Flat, 3 Upper Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/05\/19","activity_end":"2019-05-13 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49794","activity_notes":"The lessee has called as she has water ingress and would like this inspected to find out where this is coming from please? Can someone attend tomorrow around 9 am?","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2019 10:14 (jan)<\/b>Scheduled for Friday, 10th May at 9am<\/p>

10\/05\/2019 10:05 (sandra)<\/b>Access to first flr flat will need to be arranged to investigate further<\/p>

10\/05\/2019 10:44 (jan)<\/b>Email for access to 1st floor flat on Monday, 13th May<\/p>

10\/05\/2019 13:59 (jan)<\/b>Access granted to 1st floor flat on Monday, 13th May at 9.15am. Danny to phone Kim 10 mins before arrival<\/p>

13\/05\/2019 12:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40416","activity_ticket_id":"41372","ticket_reference":"HDT42453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 19 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/05\/19","activity_end":"2019-05-13 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49795","activity_notes":"Please raise a work order for Reddan to attend top the below issue at flat 2, 19 Charlotte Street,I still have an issue with the pipes in the bathroom. The odor is getting worse no matter what I do or what the person who came to check might have done. The toilet has also not been jointed back to the wall properly.","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 16:01 (jan)<\/b>Email for access Wed, 8th May<\/p>

09\/05\/2019 11:16 (jan)<\/b>Email for access Friday pm, 10th May<\/p>

09\/05\/2019 13:37 (sandra)<\/b>Eased and adjusted flat door and bathroom locks.Danny to look at the toilet.<\/p>

09\/05\/2019 13:43 (sandra)<\/b>BOOKED FOR FRIDAY 10TH<\/p>

13\/05\/2019 10:39 (jan)<\/b>Email for access today to look at the toilet<\/p>

14\/05\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40417","activity_ticket_id":"41388","ticket_reference":"HDT42469","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 10TH MAY","ticket_address_1":"Flat 1.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/05\/19","activity_end":"2019-05-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49796","activity_notes":"Please raise a work order for Reddan to carry out Gas safety inspection on Friday - 10th May.","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2019 11:42 (jan)<\/b>Awaiting confirmation of access for Friday, 10th May at 8am<\/p>

09\/05\/2019 12:13 (jan)<\/b>Scheduled for Friday, 10th May between 8 and 11am. Tenant may be home but pick up keys and knock before entry<\/p>

10\/05\/2019 14:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40418","activity_ticket_id":"41388","ticket_reference":"HDT42469","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 10TH MAY","ticket_address_1":"Flat 1.2, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/19","activity_end":"2019-05-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49797","activity_notes":"Please raise a work order for Reddan to carry out Gas safety inspection on Friday - 10th May.","activity_timesheet":"1","ticket_notes_combined":"

09\/05\/2019 11:42 (jan)<\/b>Awaiting confirmation of access for Friday, 10th May at 8am<\/p>

09\/05\/2019 12:13 (jan)<\/b>Scheduled for Friday, 10th May between 8 and 11am. Tenant may be home but pick up keys and knock before entry<\/p>

10\/05\/2019 14:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40419","activity_ticket_id":"41389","ticket_reference":"HDT42470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 3.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/19","activity_end":"2019-06-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49798","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 11:58 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

21\/05\/2019 16:27 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40420","activity_ticket_id":"41389","ticket_reference":"HDT42470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 3.3, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/19","activity_end":"2019-06-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49799","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 11:58 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

21\/05\/2019 16:27 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40421","activity_ticket_id":"41390","ticket_reference":"HDT42471","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12880 - 96-100 New Cavendish Street ","ticket_address_1":"96-100 New Cavendish Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/05\/19","activity_end":"2019-05-20 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49800","activity_notes":"Cast iron replacement Following inspection of leaking pipe found cast iron sink stack damaged and will require section replacing.To gain access to and replace section of external pipework, water test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2019 12:14 (jan)<\/b>Scheduled for Wed, 15th May at 8.30am<\/p>

15\/05\/2019 09:49 (jan)<\/b>Email to reschedule for Thurs, 16th May<\/p>

15\/05\/2019 10:00 (jan)<\/b>Rescheduled for Thurs, 16th May<\/p>

17\/05\/2019 10:33 (jan)<\/b>Email to reschedule for Monday, 20th May<\/p>

22\/05\/2019 11:33 (jan)<\/b>Email for access this afternoon<\/p>

23\/05\/2019 15:38 (sandra)<\/b>booked for Friday 24th<\/p>

24\/05\/2019 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40422","activity_ticket_id":"41391","ticket_reference":"HDT42472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/19","activity_end":"2019-06-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49801","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 11:59 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

21\/05\/2019 16:28 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

06\/06\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40423","activity_ticket_id":"41391","ticket_reference":"HDT42472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 3.4, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/19","activity_end":"2019-06-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49802","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 11:59 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

21\/05\/2019 16:28 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

06\/06\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40424","activity_ticket_id":"41392","ticket_reference":"HDT42473","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 2.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/19","activity_end":"2019-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49803","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 12:00 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

21\/05\/2019 16:30 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40425","activity_ticket_id":"41392","ticket_reference":"HDT42473","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 2.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/19","activity_end":"2019-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49804","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 12:00 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

21\/05\/2019 16:30 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40426","activity_ticket_id":"41393","ticket_reference":"HDT42474","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 3.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/19","activity_end":"2019-06-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49805","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 12:01 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

22\/05\/2019 10:11 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40427","activity_ticket_id":"41393","ticket_reference":"HDT42474","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 3.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/19","activity_end":"2019-06-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49806","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 12:01 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

22\/05\/2019 10:11 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40428","activity_ticket_id":"41394","ticket_reference":"HDT42475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 3.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/19","activity_end":"2019-06-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49807","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 12:02 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

22\/05\/2019 10:12 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40429","activity_ticket_id":"41394","ticket_reference":"HDT42475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat 3.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/19","activity_end":"2019-06-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49808","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 12:02 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

22\/05\/2019 10:12 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40430","activity_ticket_id":"41395","ticket_reference":"HDT42476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat A, 39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/19","activity_end":"2019-06-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49809","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 12:03 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

22\/05\/2019 10:12 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 11:13 (sandra)<\/b>Please find attached and below issues discussed with Mike last week at the above site. Please advise should you require any further information alternatively how you wish for us to proceed.We attended the above flats on Thursday 6th June to carry out landlord certificates, and found the below issues.The system controls do not comply with the boiler plus scheme, However the installation engineer has completed the building compliance section as satisfactory in the service record manual. Flat A, had some flue fixings missing, ( see before and after pictures attached ) which we added as this would have been 'At Risk'.The gas meters are located in the basement light well, and seemed to be in the demise of the restaurant. The tenants require access to the ECV (Emergency Control Valve) at all times. The pipework at the meter has no earth bonding, although this can be at the point of entry to the flat however not visual at present. The pipework on entering the kitchen isn't sealed which runs into a void and requires venting, we would need to determine the exact route, maybe the installers could supply the relevant information to us.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40431","activity_ticket_id":"41395","ticket_reference":"HDT42476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat A, 39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/19","activity_end":"2019-06-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49810","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 12:03 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

22\/05\/2019 10:12 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 11:13 (sandra)<\/b>Please find attached and below issues discussed with Mike last week at the above site. Please advise should you require any further information alternatively how you wish for us to proceed.We attended the above flats on Thursday 6th June to carry out landlord certificates, and found the below issues.The system controls do not comply with the boiler plus scheme, However the installation engineer has completed the building compliance section as satisfactory in the service record manual. Flat A, had some flue fixings missing, ( see before and after pictures attached ) which we added as this would have been 'At Risk'.The gas meters are located in the basement light well, and seemed to be in the demise of the restaurant. The tenants require access to the ECV (Emergency Control Valve) at all times. The pipework at the meter has no earth bonding, although this can be at the point of entry to the flat however not visual at present. The pipework on entering the kitchen isn't sealed which runs into a void and requires venting, we would need to determine the exact route, maybe the installers could supply the relevant information to us.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40432","activity_ticket_id":"41396","ticket_reference":"HDT42477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat B, 39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/19","activity_end":"2019-06-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49811","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 12:04 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

22\/05\/2019 10:13 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 11:14 (sandra)<\/b>Please find attached and below issues discussed with Mike last week at the above site. Please advise should you require any further information alternatively how you wish for us to proceed.We attended the above flats on Thursday 6th June to carry out landlord certificates, and found the below issues.The system controls do not comply with the boiler plus scheme, However the installation engineer has completed the building compliance section as satisfactory in the service record manual. Flat A, had some flue fixings missing, ( see before and after pictures attached ) which we added as this would have been 'At Risk'.The gas meters are located in the basement light well, and seemed to be in the demise of the restaurant. The tenants require access to the ECV (Emergency Control Valve) at all times. The pipework at the meter has no earth bonding, although this can be at the point of entry to the flat however not visual at present. The pipework on entering the kitchen isn't sealed which runs into a void and requires venting, we would need to determine the exact route, maybe the installers could supply the relevant information to us.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40433","activity_ticket_id":"41396","ticket_reference":"HDT42477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 6th JUNE","ticket_address_1":"Flat B, 39 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/19","activity_end":"2019-06-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49812","activity_notes":"Gas Safety Inspection Due in June 19","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2019 12:04 (jan)<\/b>Proposed for Thursday, 6th June<\/p>

22\/05\/2019 10:13 (jan)<\/b>Booked for Thursday, 6th June with keys<\/p>

07\/06\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 11:14 (sandra)<\/b>Please find attached and below issues discussed with Mike last week at the above site. Please advise should you require any further information alternatively how you wish for us to proceed.We attended the above flats on Thursday 6th June to carry out landlord certificates, and found the below issues.The system controls do not comply with the boiler plus scheme, However the installation engineer has completed the building compliance section as satisfactory in the service record manual. Flat A, had some flue fixings missing, ( see before and after pictures attached ) which we added as this would have been 'At Risk'.The gas meters are located in the basement light well, and seemed to be in the demise of the restaurant. The tenants require access to the ECV (Emergency Control Valve) at all times. The pipework at the meter has no earth bonding, although this can be at the point of entry to the flat however not visual at present. The pipework on entering the kitchen isn't sealed which runs into a void and requires venting, we would need to determine the exact route, maybe the installers could supply the relevant information to us.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40434","activity_ticket_id":"41397","ticket_reference":"HDT42478","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leaking tap","ticket_address_1":"3 West Eaton Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/05\/19","activity_end":"2019-05-09 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49813","activity_notes":"The external basement tap is leaking so please could somebody go out to fix it?If you go down the steps from the pavement to the left of number 3 West Eaton Place you will see a locked white wooden door in front of you and the tap is through there. You will need an FB1 key to get through the door. Its in the basement to the left of number 1.","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 10:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40435","activity_ticket_id":"41398","ticket_reference":"HDT42479","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To remove light fitting and relocate fire exit signs ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/05\/19","activity_end":"2019-05-09 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49814","activity_notes":"To remove light fitting from model shop in the basement and relocate fire exit signs ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2019 16:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40436","activity_ticket_id":"41400","ticket_reference":"HDT42481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12835 - 74 Shaftesbury Avenue ","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"10\/05\/19","activity_end":"2019-05-10 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49815","activity_notes":"Re-glaze works required:To attend site Supply and install 2190x2263mm Clear laminated safety glass.Leave site clean and tidy on completion ","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 11:44 (sandra)<\/b>to be completed by COB Monday 13th<\/p>

13\/05\/2019 12:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40437","activity_ticket_id":"41401","ticket_reference":"HDT42482","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door lock","ticket_address_1":"32 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/05\/19","activity_end":"2019-05-10 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49816","activity_notes":"It appears that the door lock at the entrance to the apartments (just before the stairs) isn't working and won't lock. Could someone check it out?","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40438","activity_ticket_id":"41402","ticket_reference":"HDT42483","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary glazing issue","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"15\/05\/19","activity_end":"2019-05-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49817","activity_notes":"Spring snapped in one of the secondary glazing windows.","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 11:22 (jan)<\/b>Email for access on Wed, 15th May<\/p>

14\/05\/2019 14:13 (jan)<\/b>Booked for Wednesday, 15th May between early and mid afternoon<\/p>

21\/05\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40439","activity_ticket_id":"41403","ticket_reference":"HDT42484","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Key cabinets","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/05\/19","activity_end":"2019-05-10 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49818","activity_notes":"Relocate 5 key cabinets","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2019 10:37 (sandra)<\/b>booked with Travis for 10 o\/c Monday <\/p>

13\/05\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40440","activity_ticket_id":"41404","ticket_reference":"HDT42485","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"U bend to be replaced","ticket_address_1":"Flat 1, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/05\/19","activity_end":"2019-05-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49819","activity_notes":"Can we please raise a job to replace the u-bend underneath the kitchen sink in the above apartment?Please confirm attendance to harry@simbasleep.com","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 10:58 (jan)<\/b>Email for access this afternoon<\/p>

13\/05\/2019 09:08 (jan)<\/b>Email for access today<\/p>

13\/05\/2019 10:34 (sandra)<\/b>new bend to be collected and fitted Monday <\/p>

13\/05\/2019 11:02 (jan)<\/b>Email to client for authorisation to proceed with repairs to front door handle today<\/p>

13\/05\/2019 12:03 (sandra)<\/b>rectified issued with sink trap <\/p>

14\/05\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40441","activity_ticket_id":"41356","ticket_reference":"HDT42437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker not working","ticket_address_1":"2nd Floor Flat, 5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/05\/19","activity_end":"2019-05-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49820","activity_notes":"Please raise a work order for Reddan appliance engineer to attend.Tenant reported : Unusual noise from cooker followed by a loud bang. Cooker is not in working condition now.Reddan, can you arrange for engineer to attend today?","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2019 14:42 (jan)<\/b>Email to client for access on Thurs, 9th May<\/p>

07\/05\/2019 16:54 (jan)<\/b>Proposed for Thursday pm, 9th May. Awaiting access info<\/p>

08\/05\/2019 14:52 (jan)<\/b>Booked for Thurs pm, 9th May. With keys but knock first<\/p>

09\/05\/2019 09:30 (jan)<\/b>Email to reschedule for Friday am, 10th May<\/p>

21\/05\/2019 13:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40442","activity_ticket_id":"41405","ticket_reference":"HDT42486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap not working","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/05\/19","activity_end":"2019-05-10 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49821","activity_notes":"I just realised that one side of the tap is not working when the agent came to view the flat. Could you please send someone to fix it? ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 11:42 (jan)<\/b>Awaiting access for this afternoon<\/p>

13\/05\/2019 10:31 (jane)<\/b>Tap will be in stock tomorrow <\/p>

13\/05\/2019 10:36 (sandra)<\/b>new tap ordered <\/p>

14\/05\/2019 09:43 (sandra)<\/b>ENTER TODAY WITH KEYS <\/p>

14\/05\/2019 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40443","activity_ticket_id":"41406","ticket_reference":"HDT42487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cupboard to break open","ticket_address_1":"2nd floor, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/05\/19","activity_end":"2019-05-10 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49822","activity_notes":"Please raise a work order for Reddan to attend to break open cupboard on second floor next to toilets via 2nd floor vacant office.Please discuss with James as to exact location and keys.","activity_timesheet":"1","ticket_notes_combined":"

13\/05\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40444","activity_ticket_id":"41399","ticket_reference":"HDT42480","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12862 - Flat 2, 35 Catherine Street ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/05\/19","activity_end":"2019-05-10 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49823","activity_notes":"To disconnect and remove existing dishwasher and dispose off correctlyTo then supply and install new Bosch 60cm full integrated dishwasher, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

21\/05\/2019 11:08 (sandra)<\/b>today with keys <\/p>

21\/05\/2019 14:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40445","activity_ticket_id":"41380","ticket_reference":"HDT42461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"6a Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/19","activity_end":"2019-05-14 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49824","activity_notes":"Please raise a work order for Reddan to attend urgently for the leak as per below.Urgent please, we have again a leak, the same corner in the dining area coming from the ceiling. On Monday we had water coming through from below the wooden floor under the dining table. Needless to say that this is becoming a boring issue.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 12:30 (jan)<\/b>Awaiting access this afternoon<\/p>

08\/05\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>

09\/05\/2019 09:39 (jan)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2019 10:29 (sandra)<\/b>pictures been sent to MR as cherry picker may be needed but this need further investigation<\/p>

10\/05\/2019 13:27 (sandra)<\/b>BOOKED FOR TUESDAY MORNING <\/p>

14\/05\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40446","activity_ticket_id":"41272","ticket_reference":"HDT42353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12850 - Flat 1, 13 New Row","ticket_address_1":"Flat 1, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/05\/19","activity_end":"2019-05-17 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49825","activity_notes":"Replacement flooring to bathroom","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 14:23 (sandra)<\/b>booked for Wednesday provisionally<\/p>

14\/05\/2019 14:03 (sandra)<\/b>booked for Friday and tenant is at home <\/p>

17\/05\/2019 16:14 (sandra)<\/b>Uplifted existing wood flooring and laid new sub floor. Disposed of all rubbish (5 bags behind office<\/p>

21\/05\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40447","activity_ticket_id":"40906","ticket_reference":"HDT41987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12757 - Flat 1, 38 Tavistock Street ","ticket_address_1":"Flat 1, 38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"10\/05\/19","activity_end":"2019-05-10 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49826","activity_notes":"To uplift and remove existing defective carpet to 2No stairs, prepare sub-floor and supply and fit new engineered floor to match adjacent floor complete with beading and trims ","activity_timesheet":"1","ticket_notes_combined":"

14\/03\/2019 11:10 (jane)<\/b>Reddan surveyor to attend site to take sample of flooring to match existing on site <\/p>

10\/05\/2019 14:25 (sandra)<\/b>provisionally booked for Thursday <\/p>

17\/05\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40448","activity_ticket_id":"41408","ticket_reference":"HDT42489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker issue","ticket_address_1":"Flat 5, 35 Catheriine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/19","activity_end":"2019-05-10 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49827","activity_notes":"Please attend Flat 5 urgently, to investigate the cooker as two of the knobs on the appliance caught fire whilst the tenant was cooking.If someone can attend today the tenants are in: pablohm@hotmail.co.ukP.C.Springford@lse.ac.uk","activity_timesheet":"1","ticket_notes_combined":"

13\/05\/2019 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40449","activity_ticket_id":"41407","ticket_reference":"HDT42488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12882 - Flat 1, 36-40 Rupert Street ","ticket_address_1":"Flat 1, 36-40 Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/19","activity_end":"2019-05-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49828","activity_notes":"To disconnect and remove existing hob and dispose off correctly (existing has no fds's fitted) To then supply and fit new hob to match existing, commission on completion and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 15:06 (jan)<\/b>Email for access Thurs am, 16th May<\/p>

15\/05\/2019 10:37 (jan)<\/b>Booked for Thurs, 16th May with keys<\/p>

17\/05\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40450","activity_ticket_id":"41410","ticket_reference":"HDT42491","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water","ticket_address_1":"Flat 4, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/19","activity_end":"2019-05-13 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49829","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:No hot water.Reddan can engineer attend this morning please? Tenant is in to give access.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>

13\/05\/2019 10:32 (sandra)<\/b>No leaks found.If pressure drops again soon then may be a problem within the boiler <\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40451","activity_ticket_id":"41409","ticket_reference":"HDT42490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven is not working ","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 2QJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/19","activity_end":"2019-05-13 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49830","activity_notes":"oven is not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40452","activity_ticket_id":"41411","ticket_reference":"HDT42492","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12881 - Flat 2.3, 16a Rupert Street","ticket_address_1":"Flat 2.3, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/19","activity_end":"2019-06-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49831","activity_notes":"To supply cable from fan isolator switch to fan (as on testing it appears to have damaged above ceiling) and replace extractor fan to bathroom, commission on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 15:54 (sandra)<\/b>On order <\/p>

23\/05\/2019 11:26 (jan)<\/b>Email to client for access Tues pm, 28th May<\/p>

23\/05\/2019 11:48 (jan)<\/b>Booked for Tuesday pm, 28th May. With keys, knock before entry<\/p>

18\/06\/2019 09:33 (jane)<\/b>Please scheduled this for 28th Fri afternoon with management keys.<\/p>

27\/06\/2019 08:55 (sandra)<\/b>Booked for Friday 28th with keys <\/p>

28\/06\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40453","activity_ticket_id":"41412","ticket_reference":"HDT42493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12884 - Flat 5, 35 Catherine Street","ticket_address_1":"Flat 5, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/19","activity_end":"2019-05-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49832","activity_notes":"To disconnect and remove existing hob and dispose off correctly.To then supply and fit new Bosch hob to match existing, commission on completion and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 15:02 (jan)<\/b>Email for access on Thurs am, 16th May<\/p>

14\/05\/2019 15:20 (jan)<\/b>Booked for Thursday am, 16th May with keys<\/p>

17\/05\/2019 16:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40454","activity_ticket_id":"41369","ticket_reference":"HDT42450","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Boiler error message","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/19","activity_end":"2019-05-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49833","activity_notes":"Ive had the below error message on> the boiler three times now over the weekend. It works again> after a reset.> > Pilot light flashes and error message;> 228 ignition\/ionisation fault.> > Will let you know if it resolves itself> but for now I am having to reset it at least once a day.","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2019 10:47 (jan)<\/b>Email for access Friday, 10th May at 9am<\/p>

09\/05\/2019 12:28 (jan)<\/b>Booked for Friday, 10th May at 9am. Access with keys<\/p>

10\/05\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>

13\/05\/2019 09:18 (jan)<\/b>Email for access today between 2 and 4pm<\/p>

13\/05\/2019 09:38 (jan)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2019 09:42 (jan)<\/b>Booked for this afternoon between 2 and 4pm to fit valve<\/p>

14\/05\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40455","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/19","activity_end":"2019-06-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49834","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks on the morning of 10th June.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40456","activity_ticket_id":"41404","ticket_reference":"HDT42485","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"U bend to be replaced","ticket_address_1":"Flat 1, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/05\/19","activity_end":"2019-05-13 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49835","activity_notes":"Can we please raise a job to replace the u-bend underneath the kitchen sink in the above apartment?Please confirm attendance to harry@simbasleep.comUnfortunately the sink is still leaking. I can see the U Bend had been reattached, having done this myself it comes loose and leaking starts again. Shelf needs adjustment to prevent the trap keep coming off.Front door handle keeps coming off and needs attention.","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 10:58 (jan)<\/b>Email for access this afternoon<\/p>

13\/05\/2019 09:08 (jan)<\/b>Email for access today<\/p>

13\/05\/2019 10:34 (sandra)<\/b>new bend to be collected and fitted Monday <\/p>

13\/05\/2019 11:02 (jan)<\/b>Email to client for authorisation to proceed with repairs to front door handle today<\/p>

13\/05\/2019 12:03 (sandra)<\/b>rectified issued with sink trap <\/p>

14\/05\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40457","activity_ticket_id":"41415","ticket_reference":"HDT42496","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/12072 - 7a Langley Street - Water Heater Servicing","ticket_address_1":"7a Langley Street - Water Heater Servicing","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/07\/19","activity_end":"2019-07-13 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49836","activity_notes":"Water Heater Servicing ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2019 11:17 (jane)<\/b>Provisionally programmed in for Sunday 19th May Year 2 <\/p>

13\/05\/2019 15:07 (jane)<\/b>Re-booked for Saturday 13th July <\/p>

29\/07\/2019 11:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40458","activity_ticket_id":"41416","ticket_reference":"HDT42497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Make safe wooden box","ticket_address_1":"36 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/19","activity_end":"2019-05-13 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49837","activity_notes":"Please raise a work order for Reddan to make safe a wooden box with cables at the side wall of 36 Gerrard.Reddan. Travis is dealing with this.","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40459","activity_ticket_id":"41417","ticket_reference":"HDT42498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Top lock","ticket_address_1":"Flat 1, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/19","activity_end":"2019-05-13 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49838","activity_notes":"Please raise a work order for reddan to attend and change top lock on apartment 1 today. Reddan- Please confirm attendance. ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2019 14:15 (jan)<\/b>Awaiting access for this afternoon<\/p>

14\/05\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40460","activity_ticket_id":"41418","ticket_reference":"HDT42499","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Intercom issue","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/05\/19","activity_end":"2019-05-13 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49839","activity_notes":"Can you please arrange a call out with Paul who usually fixes our intercom as a part has broken on ours?","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40461","activity_ticket_id":"41419","ticket_reference":"HDT42500","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"roof leak","ticket_address_1":"12 Hill Street ","ticket_address_2":"Richmond","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 1TN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/05\/19","activity_end":"2019-05-13 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49840","activity_notes":"roof leak Can you please arrange for an engineer to attend to the above property as the tenant has advised that they have a roof leak.Let me know what time someone can attend and I will notify the tenant.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40462","activity_ticket_id":"41167","ticket_reference":"HDT42248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 24th tenant moves out ","ticket_address_1":"Flat 2, 32 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/19","activity_end":"2019-05-24 08:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49841","activity_notes":"Please raise a work order for Reddan to carry out ITC'S on the 24th May for 10.15am until 1pm, calen will be carried out from 1pm.","activity_timesheet":null,"ticket_notes_combined":"

16\/04\/2019 16:00 (sandra)<\/b>You can attend the above property on the 13th May to check the apartment? The tenant will not have moved out yet, however so please be aware of this<\/p>

20\/05\/2019 16:09 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40463","activity_ticket_id":"41297","ticket_reference":"HDT42378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/19","activity_end":"2019-05-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49842","activity_notes":"Please Raise a work order for Reddan to carry out ITC's for tomorrow afternoon, then book in redecoration and repairs after this. Please note cleaning is being booked for the 7th May,","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2019 15:09 (sandra)<\/b>1 x ceiling light fitting . Ryness is trying to sort it out for me. It is working but only 1 light out of 5 <\/p>

02\/05\/2019 15:15 (sandra)<\/b>blind will need a specialist to replace <\/p>

09\/05\/2019 13:26 (sandra)<\/b>Mirror needs a new driver unit - ordered <\/p>

13\/05\/2019 14:59 (jan)<\/b>Email for access Tues, 14th May to apply sealant to the bath\/shower<\/p>

14\/05\/2019 09:06 (jan)<\/b>Booked for Tues, 14th May after 10am with keys<\/p>

14\/05\/2019 11:18 (sandra)<\/b>sealant applied to bath\/shower area<\/p>

14\/05\/2019 14:20 (sandra)<\/b>transformer fitted to mirror and left working <\/p>

14\/05\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40464","activity_ticket_id":"41420","ticket_reference":"HDT42501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine out of order","ticket_address_1":"3rd Floor Flat, 39 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/19","activity_end":"2019-05-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49843","activity_notes":"Please raise a work order for Reddan appliance engineer to attend site.Reddan, please access from restaurant of 39.","activity_timesheet":"1","ticket_notes_combined":"

13\/05\/2019 15:03 (jan)<\/b>Email for tenant's contact details<\/p>

14\/05\/2019 11:51 (jan)<\/b>Booked for Wed, 15th May between 12 and 2pm, access via restaurant<\/p>

15\/05\/2019 13:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40465","activity_ticket_id":"41421","ticket_reference":"HDT42502","ticket_client":"2047","client_name":"Beechbrook Capital LLP","ticket_title":"Toilet flush faulty","ticket_address_1":"1st Floor, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/05\/19","activity_end":"2019-05-13 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49844","activity_notes":"I am contacting you on behalf of Beechbrook capital to request your services. We need someone to check the mens bathroom as the toilet flush isnt working.Please would you be able to come and take a look.The address is, 38 St Martins, 1ST Floor, WC2N 4ER","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40466","activity_ticket_id":"41380","ticket_reference":"HDT42461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"6a Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/19","activity_end":"2019-05-14 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49845","activity_notes":"Please raise a work order for Reddan to attend urgently for the leak as per below.Urgent please, we have again a leak, the same corner in the dining area coming from the ceiling. On Monday we had water coming through from below the wooden floor under the dining table. Needless to say that this is becoming a boring issue.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2019 12:30 (jan)<\/b>Awaiting access this afternoon<\/p>

08\/05\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>

09\/05\/2019 09:39 (jan)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2019 10:29 (sandra)<\/b>pictures been sent to MR as cherry picker may be needed but this need further investigation<\/p>

10\/05\/2019 13:27 (sandra)<\/b>BOOKED FOR TUESDAY MORNING <\/p>

14\/05\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40467","activity_ticket_id":"41422","ticket_reference":"HDT42503","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blown bulbs","ticket_address_1":"Flat 5, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/19","activity_end":"2019-05-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49846","activity_notes":"Blown bulbs need changing","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2019 09:26 (jan)<\/b>Booked for today at 4pm<\/p>

16\/05\/2019 11:15 (sandra)<\/b>Order replacement led lamps and 2 replacement smoke alarms and supply cost for job to Deeper<\/p>

17\/05\/2019 14:02 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40468","activity_ticket_id":"41419","ticket_reference":"HDT42500","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"roof leak","ticket_address_1":"12 Hill Street ","ticket_address_2":"Richmond","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9 1TN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/19","activity_end":"2019-05-14 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49847","activity_notes":"roof leak Can you please arrange for an engineer to attend to the above property as the tenant has advised that they have a roof leak.Let me know what time someone can attend and I will notify the tenant.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40469","activity_ticket_id":"41423","ticket_reference":"HDT42504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 4","ticket_address_1":"9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/05\/19","activity_end":"2019-05-14 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49848","activity_notes":"Check the roofing following the recent works to see if any leaks have appeared in the common parts and flat 4 when in their carrying out works.Can you confirm when someone can go along to check to see if the leak in this apartment has stopped, today would be a good day to see if there is any water ingress before we plan to redecorate?","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2019 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

30\/05\/2019 15:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/05\/2019 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40470","activity_ticket_id":"41414","ticket_reference":"HDT42495","ticket_client":"2016","client_name":"Mountstone Partners Ltd ","ticket_title":"PAT Test - 14TH JUNE","ticket_address_1":"Mountstone Partners Ltd, 24 Berwick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1F 8RD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/19","activity_end":"2019-06-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49849","activity_notes":"We would like to go ahead and book this in with you. Could it be done of one of the following dates: Friday 17th MayThursday 30th MayFriday 7th June If you could let me know.","activity_timesheet":"1","ticket_notes_combined":"

14\/05\/2019 10:11 (jan)<\/b>Email for access on Fri am, 17th May<\/p>

14\/05\/2019 10:26 (jan)<\/b>Booked for Friday, 17th May from 8am<\/p>

16\/05\/2019 09:50 (jan)<\/b>Email to reschedule for Thurs, 30th May<\/p>

16\/05\/2019 10:29 (jan)<\/b>Rescheduled for Thurs, 30th May at 8am<\/p>

23\/05\/2019 15:28 (jan)<\/b>Email to reschedule<\/p>

24\/05\/2019 10:44 (jan)<\/b>Rescheduled for Friday, 14th June at 8am<\/p>

17\/06\/2019 10:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40471","activity_ticket_id":"41424","ticket_reference":"HDT42505","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12883 - 23a Rathbone Street ","ticket_address_1":"23a Rathbone Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/05\/19","activity_end":"2019-05-14 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49850","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2019 16:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40472","activity_ticket_id":"41425","ticket_reference":"HDT42506","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"No hot water","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/19","activity_end":"2019-05-14 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49851","activity_notes":"We seem to have no hot water","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 09:46 (sandra)<\/b>booked for after 2 pm <\/p>

15\/05\/2019 15:19 (sandra)<\/b>syphon needed <\/p>

17\/05\/2019 16:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40473","activity_ticket_id":"41426","ticket_reference":"HDT42507","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/19","activity_end":"2019-05-14 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49852","activity_notes":"On Sunday, I believe there was a voltage spike that did disarm the general circuit breaker.Although nothing visible seems to happen, the dishwasher, that was on at that time, is not heating water on the cleaning process now and unfortunately not cleaning as intend to be.It is displaying E:09 after every washing:","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 11:39 (jan)<\/b>Email for access this afternoon<\/p>

14\/05\/2019 14:09 (jan)<\/b>Email for access on Friday, 17th May between 12 and 6pm<\/p>

14\/05\/2019 14:51 (jan)<\/b>Booked for Friday, 17th May between 12 and 6pm. Tenant will provide access but wants a call when the engineer is en route.<\/p>

20\/05\/2019 14:30 (sandra)<\/b>Our engineer found out that the Heat Pump is faulty and has to be replaced. We have prepared for you some suggestions for a new appliance as well. <\/p>

21\/05\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40474","activity_ticket_id":"41338","ticket_reference":"HDT42419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 7TH MAY","ticket_address_1":"23a Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1NG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/19","activity_end":"2019-05-14 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49853","activity_notes":"Please raise a work order Reddan to carry out ITC'S on the 6th May. Clean will be booked in for the 9th.window is leaking and needs to be sealed ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 14:25 (jan)<\/b>Rescheduled for Tues, 7th May<\/p>

08\/05\/2019 08:24 (sandra)<\/b>waiting for confirmation of furniture removal and painting before closing down <\/p>

14\/05\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>

14\/05\/2019 11:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2019 14:22 (sandra)<\/b>sealed external window and gully <\/p>

14\/05\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40475","activity_ticket_id":"41427","ticket_reference":"HDT42508","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Two cables","ticket_address_1":"3 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/19","activity_end":"2019-05-14 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49854","activity_notes":"I need alan to assist with running two cables in the unit 3sp.I have shown him the areas. ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2019 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40476","activity_ticket_id":"41428","ticket_reference":"HDT42509","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leaking tap","ticket_address_1":"Tokyo Diner, 2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/05\/19","activity_end":"2019-05-14 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49855","activity_notes":"I called on Saturday and requested a plumber to attend on Monday this week but I am not sure whether it has been noted. Our tap in the second floor kitchen is leaking and we'd like a plumber to attend Tokyo Diner this week if possible. ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 16:29 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 16:31 (jan)<\/b>Booked for Saturday am, 18th May<\/p>

20\/05\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40477","activity_ticket_id":"41429","ticket_reference":"HDT42510","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Timer switch","ticket_address_1":"Flat 1, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/19","activity_end":"2019-05-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49856","activity_notes":"Please raise a work order for Reddan to attend to see if a timer switch can be added to the water heater below.Please confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 12:43 (jan)<\/b>Email for access Wed, 15th May between 12 and 2pm<\/p>

14\/05\/2019 12:53 (jan)<\/b>Booked for Wed, 15th May with keys<\/p>

17\/05\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40478","activity_ticket_id":"41426","ticket_reference":"HDT42507","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/05\/19","activity_end":"2019-05-14 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49857","activity_notes":"On Sunday, I believe there was a voltage spike that did disarm the general circuit breaker.Although nothing visible seems to happen, the dishwasher, that was on at that time, is not heating water on the cleaning process now and unfortunately not cleaning as intend to be.It is displaying E:09 after every washing:","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 11:39 (jan)<\/b>Email for access this afternoon<\/p>

14\/05\/2019 14:09 (jan)<\/b>Email for access on Friday, 17th May between 12 and 6pm<\/p>

14\/05\/2019 14:51 (jan)<\/b>Booked for Friday, 17th May between 12 and 6pm. Tenant will provide access but wants a call when the engineer is en route.<\/p>

20\/05\/2019 14:30 (sandra)<\/b>Our engineer found out that the Heat Pump is faulty and has to be replaced. We have prepared for you some suggestions for a new appliance as well. <\/p>

21\/05\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40479","activity_ticket_id":"41425","ticket_reference":"HDT42506","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"No hot water","ticket_address_1":"Beringea, 39 Earlham St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/19","activity_end":"2019-05-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49858","activity_notes":"We seem to have no hot water","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 09:46 (sandra)<\/b>booked for after 2 pm <\/p>

15\/05\/2019 15:19 (sandra)<\/b>syphon needed <\/p>

17\/05\/2019 16:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40480","activity_ticket_id":"41431","ticket_reference":"HDT42512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"2nd Floor, 31 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/05\/19","activity_end":"2019-05-14 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49859","activity_notes":"Our intercom in our office on the 2nd Floor at 31 Wellington Street, Covent Garden is making a loud screeching noise at ground floor and 2nd floor (I am not sure if it is the same for the other offices) and we cannot hear when someone buzzs from downstairs, please can you send someone around to have a look at this for usSean GrahamQuantity SurveyorGoodman Hichens plct: 01923 777175f: 01923 774097m: 07595 117358SGraham@goodmanhichens.co.uk","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40481","activity_ticket_id":"41430","ticket_reference":"HDT42511","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12868 - 25 Luxborough Street (Marylebone Exchange)","ticket_address_1":"25 Luxborough Street (Marylebone Exchange)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/19","activity_end":"2019-05-14 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49860","activity_notes":"New post box locksTo carry out lock change with the same key for 3 post boxes (7, 8 and 9)To also allow to fit a new lock to Flat 6","activity_timesheet":"1","ticket_notes_combined":"

15\/05\/2019 10:10 (sandra)<\/b>locks and keys ordered <\/p>

23\/05\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40482","activity_ticket_id":"41329","ticket_reference":"HDT42410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/19","activity_end":"2019-05-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49861","activity_notes":"Please attend Flat 2, Cooper House, to investigate and resolve the following issues: 1) In one of the bedrooms, the blind is broken 2) A ceiling light is also brokenPlease arrange access with tenant Derek at 07515 391 417. derek lim 02\/05\/2019 14:25 (jan)<\/b>Email to tenant for access Tues am, 7th May<\/p>

03\/05\/2019 10:38 (jan)<\/b>Booked for Tuesday, 7th May at 1pm. Tenant needs a call beforehand and will provide access<\/p>

08\/05\/2019 08:30 (sandra)<\/b>new LED and driver required. <\/p>

08\/05\/2019 08:30 (sandra)<\/b>New blind required 1260 w x 1710 drop x 25 fins white wooden <\/p>

08\/05\/2019 09:36 (jane)<\/b>Severn Day lead-time on the new blind <\/p>

14\/05\/2019 15:18 (jan)<\/b>New blind booked for Wed, 15th May between 1 and 2pm. Tenants's son will provide access, phone (Jim) him if any problem<\/p>

15\/05\/2019 14:12 (jan)<\/b>We attended as instructed and the tenant's son was unable to provide access. Rescheduled for Thurs, 16th May between 11am and 1pm<\/p>

16\/05\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40483","activity_ticket_id":"41433","ticket_reference":"HDT42514","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/05\/19","activity_end":"2019-05-21 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49862","activity_notes":"Please raise a work order for Reddan to install window blinds.Reddan, Travis has measured the window this morning.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 10:09 (sandra)<\/b>blind ordered <\/p>

15\/05\/2019 12:19 (sandra)<\/b>Not complete,blind on order, Slat 24mm white wood,Width 1330mm,And drop 1670mm.<\/p>

20\/05\/2019 15:52 (jan)<\/b>Booked for Tues, 21st May to fit<\/p>

22\/05\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40484","activity_ticket_id":"41434","ticket_reference":"HDT42515","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration","ticket_address_1":"6a Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/19","activity_end":"2019-05-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49863","activity_notes":"Can we book in any redecoration and making good works for early next week once the area has dried.If you could confirm a time and day once arranged.","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2019 10:56 (jan)<\/b>Email for access Tues am, 21st May<\/p>

15\/05\/2019 16:06 (jan)<\/b>Booked for Tuesday, 21st May between 8 and 10am. Access via tenant<\/p>

28\/05\/2019 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40485","activity_ticket_id":"41435","ticket_reference":"HDT42516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Wardrobe doors","ticket_address_1":"Flat 3, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/19","activity_end":"2019-05-15 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49864","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:Both the wardrobe doors have come off the runners in the main bedroom Reddan, Travis is attending this morning.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 10:52 (jan)<\/b>Booked for Thurs am, 16th May. Tenant to provide access<\/p>

16\/05\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40486","activity_ticket_id":"41428","ticket_reference":"HDT42509","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leaking tap","ticket_address_1":"Tokyo Diner, 2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/19","activity_end":"2019-05-15 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49865","activity_notes":"I called on Saturday and requested a plumber to attend on Monday this week but I am not sure whether it has been noted. Our tap in the second floor kitchen is leaking and we'd like a plumber to attend Tokyo Diner this week if possible. ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 16:29 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 16:31 (jan)<\/b>Booked for Saturday am, 18th May<\/p>

20\/05\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40487","activity_ticket_id":"41436","ticket_reference":"HDT42517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/19","activity_end":"2019-05-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49866","activity_notes":"Could you please attend 17a Catherine Street and have look at the issues mentioned below? - boiler still under pressured with no hot hater in the morning before we press the boost button.- The entrance door (flat 2) would never close properly - which is obviously not a problem when leaving because wed lock it anyways but also means the flat is often open when we are inside","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 10:47 (jan)<\/b>Email to tenants for access this afternoon<\/p>

16\/05\/2019 16:38 (jan)<\/b>Booked for Friday pm, 17th May with keys<\/p>

17\/05\/2019 10:04 (sandra)<\/b>Hot water cylinder has 2 elements which one works on the boost button for 1 hr The bottom element works on the economy seven which comes on at night. I have reset it but no power until 1am. Alan needs to go in to test the bottom element but the economy seven switch may also be faulty. Alan to test Tenant does have hot water by using the boost button Blind is 1180w x 1980d But should be 1200 wide <\/p>

20\/05\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>blind on order <\/p>

23\/05\/2019 09:27 (sandra)<\/b>Travis to fit blind when it has been delivered.<\/p>

24\/05\/2019 14:57 (jan)<\/b>Email for access on Tuesday, 28th May<\/p>

28\/05\/2019 10:01 (jan)<\/b>Email for access Thurs am, 30th May<\/p>

28\/05\/2019 10:28 (jan)<\/b>Booked for Thurs am, 30th May with keys<\/p>

30\/05\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40488","activity_ticket_id":"41437","ticket_reference":"HDT42518","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Mailbox","ticket_address_1":"25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/19","activity_end":"2019-05-15 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49867","activity_notes":"Could we have someone attend and have a look to see if this can be repaired. Alternatively, could we source a like for like replacement?Service desk- could we please raise a job for reddan to attend, Thank you.","activity_timesheet":"1","ticket_notes_combined":"

15\/05\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40489","activity_ticket_id":"41435","ticket_reference":"HDT42516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Wardrobe doors","ticket_address_1":"Flat 3, 11a Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/19","activity_end":"2019-05-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49868","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:Both the wardrobe doors have come off the runners in the main bedroom Reddan, Travis is attending this morning.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 10:52 (jan)<\/b>Booked for Thurs am, 16th May. Tenant to provide access<\/p>

16\/05\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40490","activity_ticket_id":"41438","ticket_reference":"HDT42519","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Door issue","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9HQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"15\/05\/19","activity_end":"2019-05-15 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49869","activity_notes":"Can I put in a call out for the above as there is an issue with the 4th access control door it does not shut properly and needs to be adjusted.If you can arrange for an engineer to attend today that would be appreciated.Let me know the ETA and I will notify the tenant.","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2019 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40491","activity_ticket_id":"41432","ticket_reference":"HDT42513","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12886 - Flat 3.4, 16a Rupert Street","ticket_address_1":"Flat 3.4, 16a Rupert Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/06\/19","activity_end":"2019-06-11 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49870","activity_notes":"To supply and fit new white purpose-made vertical blind to bi-fold doors to living room\/kitchen ","activity_timesheet":"1","ticket_notes_combined":"

14\/05\/2019 16:19 (jan)<\/b>Blinds on order<\/p>

15\/05\/2019 08:42 (jane)<\/b>Blinds of this width are supplied as two headrails of equal size with the controls at opposite ends. They are specially made so that the fabric overlaps in the centre giving the appearance of one blind.<\/p>

20\/05\/2019 15:45 (sandra)<\/b>in the office <\/p>

20\/05\/2019 15:49 (jan)<\/b>Email for access Tues, 21st May to fit the blinds<\/p>

21\/05\/2019 10:58 (sandra)<\/b>access today with keys <\/p>

23\/05\/2019 09:18 (sandra)<\/b>JH to sort out brackets <\/p>

23\/05\/2019 09:19 (sandra)<\/b>Blind is on roys van (iains old one)<\/p>

28\/05\/2019 16:49 (jan)<\/b>Email for access Thurs, 30th May to fit the blinds<\/p>

29\/05\/2019 10:15 (jan)<\/b>Booked for Thurs, 30th May with keys<\/p>

30\/05\/2019 10:44 (sandra)<\/b>sent three brackets and need 6 brackets. JH has ordered another pack <\/p>

06\/06\/2019 15:19 (jan)<\/b>Email for access on Tues, 11th June to fit blinds<\/p>

07\/06\/2019 09:06 (jan)<\/b>Booked for Tuesday, 11th June with keys<\/p>

20\/06\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40492","activity_ticket_id":"41349","ticket_reference":"HDT42430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom is not working ","ticket_address_1":"43a Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/05\/19","activity_end":"2019-05-15 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49871","activity_notes":"Please attend 43a Goodge Street for the following issue reported by tenant: "The front door security\/telecom system is not working. If someone pushes the buzzer downstairs, it rings in the flat but we are unable to open the main door from the flat. "Kristen Dormanen 08\/05\/2019 08:50 (sandra )<\/b>(Ticket Closed)<\/p>

13\/05\/2019 09:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2019 09:07 (sandra)<\/b>All outstanding work has been completed other than HDT 42430 43a Goodge Street - the problem was with a faulty component on the main entrance panel common to all flats, but I have no contact details from the tenant who reported the problem.I need to check with them if the system is now fully operational. Could you please forward an email, address or tel no.<\/p>

14\/05\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>

15\/05\/2019 12:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/05\/2019 12:33 (sandra)<\/b>return to flat 1 as still not working <\/p>

20\/05\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40493","activity_ticket_id":"41439","ticket_reference":"HDT42520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Commercial boiler","ticket_address_1":"1-2 Leicester St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/19","activity_end":"2019-05-15 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49872","activity_notes":"Please assign a works order to Redden for the following:Please carry out works to reinstate 3rd module of commercial boiler ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2019 16:16 (sandra)<\/b>Parts on order 7 - 10 days <\/p>

29\/05\/2019 10:51 (sandra)<\/b>booked 29\/5<\/p>

30\/05\/2019 11:23 (sandra)<\/b>Need to return. booked for Friday 31\/5<\/p>

03\/06\/2019 13:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40494","activity_ticket_id":"41440","ticket_reference":"HDT42521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind broken","ticket_address_1":"Flat 2.1, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/19","activity_end":"2019-05-15 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49873","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:He said that the string in his bedroom blinds is broken, are we able to send someone round. Reddan, please arrange a date\/time and I shall arrange access.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 14:41 (jan)<\/b>Email to tenant for access Thurs am, 16th May<\/p>

17\/05\/2019 08:41 (jane)<\/b>5-7 day lead-time on the blind<\/p>

20\/05\/2019 08:36 (sandra)<\/b>new blind on order <\/p>

23\/05\/2019 15:54 (sandra)<\/b>blind in office <\/p>

23\/05\/2019 15:57 (jan)<\/b>Email for access Tuesday, 28th May<\/p>

23\/05\/2019 16:04 (jan)<\/b>Booked for Tuesday, 28th May between 2.30 and 3.30pm. Access via tenant<\/p>

28\/05\/2019 09:57 (jan)<\/b>Email to reschedule for Thursday, 30th May<\/p>

28\/05\/2019 10:55 (jan)<\/b>Rescheduled for Thurs, 30th May between 2.30 and 3.30pm<\/p>

31\/05\/2019 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40495","activity_ticket_id":"41441","ticket_reference":"HDT42522","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Aerial","ticket_address_1":"Flat 3, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"15\/05\/19","activity_end":"2019-05-15 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49874","activity_notes":"Please could you ask the aerial contractor to reattend as the tv aerial is still not working; please note this will be the 3rd time the contractor will be attending and seems the same contractor has attended fair few times on the other flats for aerial jobs we have instructed.Please arrange access with the tenant directly.Ashley Woodfield ashers57@hotmail.comThe tenants are Adam and Ashley and their phone numbers are 07954 543899 and 07984 513676 respectively.","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2019 15:07 (sandra)<\/b>booked for Tuesday 21st with tenant <\/p>

23\/05\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>

11\/06\/2019 16:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/06\/2019 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40496","activity_ticket_id":"41440","ticket_reference":"HDT42521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blind broken","ticket_address_1":"Flat 2.1, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/05\/19","activity_end":"2019-05-30 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49875","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:He said that the string in his bedroom blinds is broken, are we able to send someone round. Reddan, please arrange a date\/time and I shall arrange access.","activity_timesheet":"1","ticket_notes_combined":"

15\/05\/2019 14:41 (jan)<\/b>Email to tenant for access Thurs am, 16th May<\/p>

17\/05\/2019 08:41 (jane)<\/b>5-7 day lead-time on the blind<\/p>

20\/05\/2019 08:36 (sandra)<\/b>new blind on order <\/p>

23\/05\/2019 15:54 (sandra)<\/b>blind in office <\/p>

23\/05\/2019 15:57 (jan)<\/b>Email for access Tuesday, 28th May<\/p>

23\/05\/2019 16:04 (jan)<\/b>Booked for Tuesday, 28th May between 2.30 and 3.30pm. Access via tenant<\/p>

28\/05\/2019 09:57 (jan)<\/b>Email to reschedule for Thursday, 30th May<\/p>

28\/05\/2019 10:55 (jan)<\/b>Rescheduled for Thurs, 30th May between 2.30 and 3.30pm<\/p>

31\/05\/2019 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40497","activity_ticket_id":"41442","ticket_reference":"HDT42523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cables","ticket_address_1":"44a Floral St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/19","activity_end":"2019-05-15 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49876","activity_notes":"Please raise a work order for Reddan to attend to tidy up cable in common parts, Alan already aware.","activity_timesheet":"1","ticket_notes_combined":"

17\/05\/2019 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40498","activity_ticket_id":"41443","ticket_reference":"HDT42524","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 3, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/19","activity_end":"2019-05-16 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49877","activity_notes":"Tenant reported:Our washing machine, despite being turned off, has somehow locked itself shut and we cant open it! Could you please get someone to come have a look at it ASAP?Reddan, can someone attend this morning. ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2019 11:19 (sandra)<\/b>Needs new washing machine Managed to remove clothing inside the machine. Found pound coin blocking the pump. Bearings have gone and door release is broken Also am concerned about the floor lifting but couldn't see any leak<\/p>

16\/05\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40499","activity_ticket_id":"41444","ticket_reference":"HDT42525","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock","ticket_address_1":"38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/19","activity_end":"2019-05-16 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49878","activity_notes":"Could we send someone to 38 st Martins Lane to fix the bottom lock that has broken again. This seems to be a reoccurring issue, could we look at a harder wearing alternative? Service desk- Could we raise a work order for reddan to attend. ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2019 15:19 (sandra)<\/b>Ordered new flush bolt <\/p>

20\/05\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40500","activity_ticket_id":"41445","ticket_reference":"HDT42526","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Glass to be replaced","ticket_address_1":"2nd Floor, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"16\/05\/19","activity_end":"2019-05-16 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49879","activity_notes":"Could we please have the glass changed on the 2nd floor in 127 LA ? It got smashed from the inside. Please see photos attached. ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2019 09:55 (sandra)<\/b>Following our site visit, please see the details below Attended site 16\/05\/2016 Made safe 1no 735 x 920mm window with boarding.Total 125.00 +VATFurther works To remove the sash in order to reglaze. To supply and install 1no 745 x 930mm 4mm clear float glass Following reglaze the sash window will be refitted into the framework. Total 245.00 +VATPlease advise if you wish to proceed with the reglaze.<\/p>

17\/05\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40501","activity_ticket_id":"41446","ticket_reference":"HDT42527","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Wardrobe sliding doors","ticket_address_1":"Flat 1, 11A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/19","activity_end":"2019-05-16 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49880","activity_notes":"Please raise a work order for Reddan to make safe the wardrobe sliding doors.Reddan, can Dave attend this morning please?","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40502","activity_ticket_id":"41263","ticket_reference":"HDT42344","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing - 17TH MAY","ticket_address_1":"Flat 1, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/19","activity_end":"2019-05-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49881","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 10:58 (jan)<\/b>Proposed for Friday, 17th MAY<\/p>

01\/05\/2019 10:37 (jan)<\/b>Email to tenant for access on Friday am, 17th May<\/p>

08\/05\/2019 15:24 (jan)<\/b>Further email to tenant for access on Thurs am, 17th May<\/p>

14\/05\/2019 15:43 (jan)<\/b>Email to client for assistance with access for Friday, 17th May<\/p>

15\/05\/2019 11:41 (jan)<\/b>Booked for Fri, 17th May between 10 and 11am. Tenant will provide access<\/p>

17\/05\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40503","activity_ticket_id":"41264","ticket_reference":"HDT42345","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing - 17TH MAY","ticket_address_1":"Flat 2, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/19","activity_end":"2019-05-17 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49882","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 11:00 (jan)<\/b>Proposed for Friday, 17TH MAY<\/p>

01\/05\/2019 10:39 (jan)<\/b>Email to tenant for access Friday am, 17th May<\/p>

01\/05\/2019 11:19 (jan)<\/b>Booked for Friday, 17th May with keys<\/p>

17\/05\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40504","activity_ticket_id":"41266","ticket_reference":"HDT42347","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing- 17TH MAY","ticket_address_1":"Flat 4, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/19","activity_end":"2019-05-17 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49883","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 11:06 (jan)<\/b>Proposed for Friday, 17TH MAY<\/p>

01\/05\/2019 10:40 (jan)<\/b>Email to tenant for access on Friday am, 17th May<\/p>

08\/05\/2019 15:30 (jan)<\/b>Booked for Fri am, 17th May. With keys but knock before entry<\/p>

17\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40505","activity_ticket_id":"41265","ticket_reference":"HDT42346","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Cert & PAT Testing - 17TH MAY","ticket_address_1":"Flat 3, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/19","activity_end":"2019-05-17 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49884","activity_notes":"Also 137 LA is due end of next month. Have these been booked in?","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2019 11:04 (jan)<\/b>Proposed for Friday, 17th MAY<\/p>

01\/05\/2019 10:22 (jan )<\/b>(Ticket Closed)<\/p>

01\/05\/2019 10:52 (jan)<\/b>(Ticket Re-Opened)<\/p>

01\/05\/2019 14:09 (jan)<\/b>Email to tenant for access on Friday am, 17th May<\/p>

08\/05\/2019 15:27 (jan)<\/b>Further email for access on Friday am, 17th May<\/p>

14\/05\/2019 15:46 (jan)<\/b>Email to client for assistance with access on Friday, 17th May<\/p>

17\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40506","activity_ticket_id":"41447","ticket_reference":"HDT42528","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/05\/19","activity_end":"2019-05-16 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49885","activity_notes":"Front door entry phone not working","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 09:54 (sandra)<\/b>repaired loose connection on TV aerial socket <\/p>

20\/05\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40507","activity_ticket_id":"41448","ticket_reference":"HDT42529","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12863 - St Martin's Courtyard Estate","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/19","activity_end":"2019-07-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49886","activity_notes":"137 Long Acre (4)Flat B 5a Mercer Street ","activity_timesheet":"1","ticket_notes_combined":"

16\/05\/2019 11:28 (sandra)<\/b>137 Long Acre (4) <\/p>

16\/05\/2019 15:22 (sandra)<\/b>flat B 5a Mercer <\/p>

17\/05\/2019 09:42 (jan)<\/b>Friday, 17th MayFlat A, 5a Mercer St - vacantFlat 3, 3 Mercer St - vacant<\/p>

17\/05\/2019 16:00 (sandra)<\/b>to be scheduled <\/p>

23\/05\/2019 11:11 (sandra)<\/b>Flat 6, 3 Mercer Street - completed <\/p>

23\/05\/2019 11:11 (sandra)<\/b>Flat 8, 3 Mercer Street - completed <\/p>

23\/05\/2019 11:11 (sandra)<\/b>Flat 2, 137 Long Acre <\/p>

23\/05\/2019 11:11 (sandra)<\/b>flat 3, 137 Long Acre - completed <\/p>

24\/05\/2019 14:58 (sandra)<\/b>flat 1, 3 Mercer Street - completed <\/p>

24\/05\/2019 14:58 (sandra)<\/b>flat 3, 3 Mercer Street - completed <\/p>

24\/05\/2019 14:58 (sandra)<\/b>flat 4, 3 Mercer Street - completed <\/p>

24\/05\/2019 14:59 (sandra)<\/b>Flat 5, 3 Mercer Street <\/p>

24\/05\/2019 14:59 (sandra)<\/b>Flat 7, 3 Mercer Street <\/p>

24\/05\/2019 14:59 (sandra)<\/b>Flat 1, 126 Long Acre - Completed <\/p>

24\/05\/2019 14:59 (sandra)<\/b>Flat 3, 126 Long Acre - completed <\/p>

24\/05\/2019 15:00 (sandra)<\/b>Flat 4, 126 Long Acre - Completed <\/p>

24\/05\/2019 15:00 (sandra)<\/b>Flat 5, 126 Long Acre - completed <\/p>

24\/05\/2019 15:00 (sandra)<\/b>Flat 6, 126 Long Acre - Completed <\/p>

31\/05\/2019 10:56 (sandra)<\/b>PAT testing ongoing <\/p>

07\/06\/2019 11:16 (sandra)<\/b>Flat 4 and Flat 6, 32-34 Wellington. please ignore as theses have been sent under separate job <\/p>

26\/06\/2019 15:33 (sandra)<\/b>Can you upload the following PAT tests please as Tim is chasing:-Flat B, 5a Mercer StFlat C, 5a Mercer StFlat 1, 137 Long AcreFlat 4, 137 Long AcreFlat 2, 3 Mercer St - I think this was the faulty machine <\/p>

28\/06\/2019 15:47 (sandra)<\/b>3 Mercer st flat 2 5a Mercer st flat cnot done <\/p>

28\/06\/2019 15:53 (sandra)<\/b>3 mercer street - 8 flats completed <\/p>

02\/07\/2019 14:07 (sandra)<\/b>Flat C, 5a mercer Street to be done on the 9th <\/p>

04\/07\/2019 11:53 (sandra)<\/b>Flat 2 was flooded and appliances can not be moved without ripping the floor. tim advised <\/p>

12\/07\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>

26\/07\/2019 09:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40508","activity_ticket_id":"41449","ticket_reference":"HDT42530","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Riser door","ticket_address_1":"35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/19","activity_end":"2019-05-16 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49887","activity_notes":"Please arrange for someone to attend and fix riser door that looks like the top hinge has broken. Please note the door is on a TBar key, Helpdesk- Please raise work order for Reddan to attend. ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40509","activity_ticket_id":"41450","ticket_reference":"HDT42531","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"isolate hot water ","ticket_address_1":"1st Floor Unit","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/19","activity_end":"2019-05-16 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49888","activity_notes":"Please raise a work order for Reddan to isolate hot water boiler due to leakage.Reddan, tenant is there for access. No need to repair boiler. Just to isolate the supply.","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40510","activity_ticket_id":"41447","ticket_reference":"HDT42528","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/19","activity_end":"2019-05-16 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49889","activity_notes":"Front door entry phone not workingFlat 3, TV is not working ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 09:54 (sandra)<\/b>repaired loose connection on TV aerial socket <\/p>

20\/05\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40511","activity_ticket_id":"41451","ticket_reference":"HDT42532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/19","activity_end":"2019-05-17 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49890","activity_notes":"Please attend site: Flat 2 - 24A Wardour St to carry out pre tenancy checks.The tenant is moving out this afternoon (16.05.19), therefore you can collect the keys tomorrow (17.05.19.)","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 15:56 (sandra)<\/b>Booked for 17\/5 <\/p>

20\/05\/2019 15:45 (sandra)<\/b>awaiting clients approval <\/p>

22\/05\/2019 10:33 (sandra)<\/b>work to go ahead <\/p>

23\/05\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40512","activity_ticket_id":"41452","ticket_reference":"HDT42533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hole in ceiling","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"16\/05\/19","activity_end":"2019-05-16 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49891","activity_notes":"Could you arrange for someone to visit 79 St Martins lane to fill the whole in the ceiling. This is on the 4th floor opposite flat 5. Service desk- Please raise a work order for Reddan to attend.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 16:43 (sandra)<\/b>Attended and scheduled for Tuesday 21st <\/p>

23\/05\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40513","activity_ticket_id":"41454","ticket_reference":"HDT42535","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roller blinds faulty","ticket_address_1":"Flat 3.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/05\/19","activity_end":"2019-05-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49892","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: The roller blind that was in the apartment when I moved keeps on falling down.Tenant: Emerson Barth ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2019 14:51 (jan)<\/b>Email to client for access Fri, 17th May<\/p>

16\/05\/2019 14:58 (jan)<\/b>Booked for Friday, 17th May with keys<\/p>

20\/05\/2019 09:24 (jan)<\/b>Email for access this afternoon<\/p>

21\/05\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40514","activity_ticket_id":"41436","ticket_reference":"HDT42517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/19","activity_end":"2019-05-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49893","activity_notes":"Could you please attend 17a Catherine Street and have look at the issues mentioned below? - boiler still under pressured with no hot hater in the morning before we press the boost button.- The entrance door (flat 2) would never close properly - which is obviously not a problem when leaving because wed lock it anyways but also means the flat is often open when we are insideAlso, sorry to bother about that but the blinders that you installed on the middle window of our bedroom does not have the right size and let quite a lot of light passing through. Wouldn't be easier and more convenient to install a basic rod covering the three windows? Tenant - Alex : 07494047277 ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 10:47 (jan)<\/b>Email to tenants for access this afternoon<\/p>

16\/05\/2019 16:38 (jan)<\/b>Booked for Friday pm, 17th May with keys<\/p>

17\/05\/2019 10:04 (sandra)<\/b>Hot water cylinder has 2 elements which one works on the boost button for 1 hr The bottom element works on the economy seven which comes on at night. I have reset it but no power until 1am. Alan needs to go in to test the bottom element but the economy seven switch may also be faulty. Alan to test Tenant does have hot water by using the boost button Blind is 1180w x 1980d But should be 1200 wide <\/p>

20\/05\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>blind on order <\/p>

23\/05\/2019 09:27 (sandra)<\/b>Travis to fit blind when it has been delivered.<\/p>

24\/05\/2019 14:57 (jan)<\/b>Email for access on Tuesday, 28th May<\/p>

28\/05\/2019 10:01 (jan)<\/b>Email for access Thurs am, 30th May<\/p>

28\/05\/2019 10:28 (jan)<\/b>Booked for Thurs am, 30th May with keys<\/p>

30\/05\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40515","activity_ticket_id":"41436","ticket_reference":"HDT42517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/05\/19","activity_end":"2019-05-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49894","activity_notes":"Could you please attend 17a Catherine Street and have look at the issues mentioned below? - boiler still under pressured with no hot hater in the morning before we press the boost button.- The entrance door (flat 2) would never close properly - which is obviously not a problem when leaving because wed lock it anyways but also means the flat is often open when we are insideAlso, sorry to bother about that but the blinders that you installed on the middle window of our bedroom does not have the right size and let quite a lot of light passing through. Wouldn't be easier and more convenient to install a basic rod covering the three windows? Tenant - Alex : 07494047277 ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 10:47 (jan)<\/b>Email to tenants for access this afternoon<\/p>

16\/05\/2019 16:38 (jan)<\/b>Booked for Friday pm, 17th May with keys<\/p>

17\/05\/2019 10:04 (sandra)<\/b>Hot water cylinder has 2 elements which one works on the boost button for 1 hr The bottom element works on the economy seven which comes on at night. I have reset it but no power until 1am. Alan needs to go in to test the bottom element but the economy seven switch may also be faulty. Alan to test Tenant does have hot water by using the boost button Blind is 1180w x 1980d But should be 1200 wide <\/p>

20\/05\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>blind on order <\/p>

23\/05\/2019 09:27 (sandra)<\/b>Travis to fit blind when it has been delivered.<\/p>

24\/05\/2019 14:57 (jan)<\/b>Email for access on Tuesday, 28th May<\/p>

28\/05\/2019 10:01 (jan)<\/b>Email for access Thurs am, 30th May<\/p>

28\/05\/2019 10:28 (jan)<\/b>Booked for Thurs am, 30th May with keys<\/p>

30\/05\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40516","activity_ticket_id":"41455","ticket_reference":"HDT42536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door lettering","ticket_address_1":"17A Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/19","activity_end":"2019-05-16 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49895","activity_notes":"Please see attached photo of door lettering coming away, Could someone please attached and refix this to the door?","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 16:42 (sandra)<\/b>Booked for Monday morning <\/p>

20\/05\/2019 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40517","activity_ticket_id":"41456","ticket_reference":"HDT42537","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Carpet to be restuck","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"16\/05\/19","activity_end":"2019-05-16 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49896","activity_notes":"Could you please send someone to restick the carpet with heavy duty carpet glue as these have come unstuck again throughout the residential common area stairs. Please see attached photos.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40518","activity_ticket_id":"41457","ticket_reference":"HDT42538","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window bolts","ticket_address_1":"Flat 8, 25 Garrick St","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/05\/19","activity_end":"2019-05-17 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49897","activity_notes":"To install sash window bolts","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40519","activity_ticket_id":"41458","ticket_reference":"HDT42539","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sensors not working","ticket_address_1":"Flat 3, 25a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/19","activity_end":"2019-05-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49898","activity_notes":"The sensor in the closet is still not working so the lights do not work. I cant seem to fix it myself would someone be able to get in here to fix it?Could someone attend and have a look at the sensors? Can you let me know when you can attend and we can book this in with the occupier of the flat. ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 09:30 (jan)<\/b>Email for access on Wed pm, 22nd May<\/p>

20\/05\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40520","activity_ticket_id":"41459","ticket_reference":"HDT42540","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 detectors","ticket_address_1":"25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/05\/19","activity_end":"2019-05-21 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49899","activity_notes":"Could we get someone to 25 Garrick to replace the CO detectors in flats 2,5,6,7. Nicola- Could you please let redden know when would be best to attend? Servicedesk could you please raise a work order for reddan. ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 10:01 (sandra)<\/b>booked for Tuesday <\/p>

22\/05\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40521","activity_ticket_id":"41024","ticket_reference":"HDT42105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/19","activity_end":"2019-05-20 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49900","activity_notes":"Please raise a work order for Reddan to Carry out Inter-Tenancy Checks on the 13 May, Please complete all work by the 16th May of as that is when the clean is booked for.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:31 (sandra)<\/b>booked 13th May<\/p>

25\/04\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 09:56 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 10:06 (sandra)<\/b>JM has just reinstated these works but we have not got a moving in date yet<\/p>

17\/05\/2019 10:41 (jan)<\/b>Scheduled for Monday, 20th May<\/p>

21\/05\/2019 11:14 (sandra)<\/b>list sent and awaiting authorisation <\/p>

23\/05\/2019 12:59 (sandra)<\/b>re-emailed list of checks for authorization <\/p>

23\/05\/2019 15:57 (jane)<\/b>Towel rail element in stock <\/p>

24\/05\/2019 08:35 (sandra)<\/b>DAVID HAS COMPLETED Bathroom 4) Door unable to close. Therefore, cannot check the lock.Bedroom 2) Middle bar in wardrobe is not level. . 5) Wardrobe doors catching Front door 1) Bottom lock needs adjusting. Difficult to lock <\/p>

24\/05\/2019 15:57 (sandra)<\/b>Travis not completed NTR <\/p>

31\/05\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40522","activity_ticket_id":"41461","ticket_reference":"HDT42542","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 32 Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"21\/05\/19","activity_end":"2019-05-21 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49901","activity_notes":"Following pre tenancy checks:-Handles: 2) Black handles on wardrobe doors are worn and can see chrome underneath He doesnt think its practical to paint the handles as the paint could rub off. He dose however think that they could simply be turned round.Lock: It may just require WD40, failing that a new cylinder should be sufficient.Radiator: Simply requires the brackets tightening up","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 10:02 (jan)<\/b>Booked for Tuesday, 21st May<\/p>

21\/05\/2019 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40523","activity_ticket_id":"41462","ticket_reference":"HDT42543","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Repair light and install rail","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/19","activity_end":"2019-05-17 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49902","activity_notes":"Repair fault light in cleaners cupboard and install hanging rail in cupboard ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40524","activity_ticket_id":"41463","ticket_reference":"HDT42544","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Air Con Maintenance","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/05\/19","activity_end":"2019-05-17 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49903","activity_notes":"Air Con is not working and needs servicing ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2019 10:56 (sandra)<\/b>waiting on certificates to be uploaded <\/p>

03\/06\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40525","activity_ticket_id":"41465","ticket_reference":"HDT42546","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12891 - Flat 5, 127 Long Acre","ticket_address_1":"Flat 5, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/19","activity_end":"2019-05-17 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49904","activity_notes":"Electrical works To replace all 45 x lamps for LED lampsTo replace 2No x broken mains powered smoke alarmsTo replace dimmer switches for LED equivalentCommission on completion and leave lighting in full working order ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2019 15:58 (sandra)<\/b>Parts ordered <\/p>

23\/05\/2019 08:59 (sandra)<\/b>completed in the previous job number <\/p>

23\/05\/2019 08:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40526","activity_ticket_id":"41466","ticket_reference":"HDT42547","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12890 - 2nd Floor, 127 Long Acre ","ticket_address_1":"2nd Floor, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"17\/05\/19","activity_end":"2019-05-17 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49905","activity_notes":"Re-glazing ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2019 13:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40528","activity_ticket_id":"41467","ticket_reference":"HDT42548","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights review - 22ND MAY","ticket_address_1":"Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/19","activity_end":"2019-09-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49907","activity_notes":"Alan on site for 8am-4pm on 22nd May please.This is to assist me on environmental review of building lights. ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2019 16:17 (jane)<\/b>Awaiting a date from Tim<\/p>

26\/07\/2019 10:56 (sandra)<\/b>in progress<\/p>

03\/09\/2019 11:42 (sandra)<\/b>Waiting for date for following up visit from TH<\/p>

25\/10\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40529","activity_ticket_id":"41460","ticket_reference":"HDT42541","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/19","activity_end":"2019-05-17 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49908","activity_notes":"Please attend site as neighbour Mario Crassas at Steak and Co has reported a leak that may be coming into his premises from 79 St Martins - he states it may be the ground floor. Please investigate and resolve","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40530","activity_ticket_id":"41469","ticket_reference":"HDT42550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm","ticket_address_1":"Flat 9, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/19","activity_end":"2019-05-17 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49909","activity_notes":"Could we please change the smoke detector inside the flat? (My smoke alarm went off 3 times yesterday, it was one of those busy smoky nights at Pepe.)","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 14:58 (jan)<\/b>Email for access on Monday, 20th May<\/p>

20\/05\/2019 08:49 (sandra)<\/b>Monday with keys<\/p>

21\/05\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40531","activity_ticket_id":"41464","ticket_reference":"HDT42545","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Toilet leak","ticket_address_1":"47 Devonshire Mews South","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/19","activity_end":"2019-05-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49910","activity_notes":"Leaking toilet","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 16:54 (jan)<\/b>Tenant wants us to return with the parts on Monday, 20th May between 10.30am and 2.30pm. She will provide access<\/p>

20\/05\/2019 08:40 (sandra)<\/b>Leaking from flush pipe connector (Grohe).Easy accessPushed back into place and seems ok but advise to put new in with new pan connectorToilet pan is on the move and needs tighting up and maybe white silicone would help to stop it from moving again<\/p>

22\/05\/2019 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40532","activity_ticket_id":"41470","ticket_reference":"HDT42551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cupboards and drawer mechanisms","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/05\/19","activity_end":"2019-05-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49911","activity_notes":"Some of the push and open mechanisms on the cupboards and drawers in the kitchen are broken\/not working properly. Please could you send someone to fix them?","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 15:07 (jan)<\/b>Email for access on Monday, 20th May<\/p>

17\/05\/2019 16:10 (jan)<\/b>Scheduled for Monday, 20th May with keys. Knock before entry <\/p>

20\/05\/2019 14:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/05\/2019 16:02 (jan)<\/b>(Ticket Re-Opened)<\/p>

30\/05\/2019 11:21 (sandra)<\/b>new closer for cupboard ordered <\/p>

30\/05\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40533","activity_ticket_id":"41468","ticket_reference":"HDT42549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12889 - 3rd Floor Flat, 39 Wardour Street ","ticket_address_1":"3rd Floor Flat, 39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/05\/19","activity_end":"2019-05-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49912","activity_notes":"To disconnect and remove existing washer\/dryer and dispose off correctly at waste transfer site.To supply and install new Indesit 6Kg washer\/dryer into place and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 14:19 (jan)<\/b>Appliance on order<\/p>

21\/05\/2019 14:04 (sandra)<\/b>in stock <\/p>

21\/05\/2019 14:24 (jan)<\/b>Email to client for access Wed, 22nd May to fit appliance<\/p>

21\/05\/2019 14:34 (jan)<\/b>Booked for Wed, 22nd May with keys<\/p>

22\/05\/2019 10:42 (sandra)<\/b>washer\/dryer hard wired and Roy to attend to disconnect the electrical supply <\/p>

22\/05\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40534","activity_ticket_id":"41471","ticket_reference":"HDT42552","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12894 - Unit 3, Quadrant Business Centre, London, NW6","ticket_address_1":"Unit 3, Quadrant Business Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"17\/05\/19","activity_end":"2019-05-17 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49913","activity_notes":"Replacement glass ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2019 13:15 (sandra)<\/b>7 - 10 days order time <\/p>

30\/05\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40535","activity_ticket_id":"41472","ticket_reference":"HDT42553","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Newspaper stands","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/05\/19","activity_end":"2019-05-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49914","activity_notes":"Please raise a work order for Reddan to remove 2x newspaper stands ( white & blue) which is currently used as dumping box.at Lisle street. (see pics)Reddan, can we get this remove early Monday (20th) morning please.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 15:56 (sandra)<\/b>First thing Monday morning <\/p>

20\/05\/2019 08:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40536","activity_ticket_id":"41272","ticket_reference":"HDT42353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12850 - Flat 1, 13 New Row","ticket_address_1":"Flat 1, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/19","activity_end":"2019-05-17 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49915","activity_notes":"Replacement flooring to bathroom","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 14:23 (sandra)<\/b>booked for Wednesday provisionally<\/p>

14\/05\/2019 14:03 (sandra)<\/b>booked for Friday and tenant is at home <\/p>

17\/05\/2019 16:14 (sandra)<\/b>Uplifted existing wood flooring and laid new sub floor. Disposed of all rubbish (5 bags behind office<\/p>

21\/05\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40537","activity_ticket_id":"41453","ticket_reference":"HDT42534","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12847 - 16a Rupert Street ","ticket_address_1":"16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"28\/05\/19","activity_end":"2019-05-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49916","activity_notes":"To allow for an engineer to attend the above site with all necessary plant and materials.Gain access to defective section of wall at high level within plant-room cupboard.To cut back, make good and install timber framework to area as directed. To then apply a double layer of 12.5mm Gyproc fire line board back to aperture and seal on completion","activity_timesheet":"1","ticket_notes_combined":"

17\/05\/2019 16:50 (sandra)<\/b>to be scheduled in <\/p>

28\/05\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40538","activity_ticket_id":"41428","ticket_reference":"HDT42509","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leaking tap","ticket_address_1":"Tokyo Diner, 2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/19","activity_end":"2019-05-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49917","activity_notes":"I called on Saturday and requested a plumber to attend on Monday this week but I am not sure whether it has been noted. Our tap in the second floor kitchen is leaking and we'd like a plumber to attend Tokyo Diner this week if possible. ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 16:29 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 16:31 (jan)<\/b>Booked for Saturday am, 18th May<\/p>

20\/05\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40539","activity_ticket_id":"41473","ticket_reference":"HDT42554","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/19","activity_end":"2019-05-20 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49918","activity_notes":"Can we have a call out please to the above as something is leaking! If you can pass to the office please!","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2019 13:55 (sandra)<\/b>Leaking lead lock connection Need large stiltons to try and tighten up but lead lock may need to be changed. Tenants would need to be notified as the mains water would need to be turned off for an hour or two<\/p>

22\/05\/2019 09:00 (sandra)<\/b>lead pipe needs to be replaced. water needs to be isolated. client informed and awaiting date to book in. parts being sourced. <\/p>

23\/05\/2019 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40540","activity_ticket_id":"41451","ticket_reference":"HDT42532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/05\/19","activity_end":"2019-05-20 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49919","activity_notes":"Please attend site: Flat 2 - 24A Wardour St to carry out pre tenancy checks.The tenant is moving out this afternoon (16.05.19), therefore you can collect the keys tomorrow (17.05.19.)","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 15:56 (sandra)<\/b>Booked for 17\/5 <\/p>

20\/05\/2019 15:45 (sandra)<\/b>awaiting clients approval <\/p>

22\/05\/2019 10:33 (sandra)<\/b>work to go ahead <\/p>

23\/05\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40541","activity_ticket_id":"41474","ticket_reference":"HDT42555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meters","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/19","activity_end":"2019-05-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49920","activity_notes":"Could we arrange for someone to attend and do a track and trace on all residential the meters of 79 St Martins Lane. Please let me know when you would be able to arrange this for and i will contact the occupiers of the flats for access. Service desk- Could you please raise a work order for reddan to attend? ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 11:31 (jan)<\/b>Email to client for access on Wednesday, 29th May<\/p>

24\/05\/2019 09:46 (jan)<\/b>Chased access for Wednesday, 29th May<\/p>

28\/05\/2019 11:48 (jan)<\/b>All scheduled for Wed, 29th May. Flat 5 booked between 8 and 9am with keys, knock before entry<\/p>

29\/05\/2019 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40542","activity_ticket_id":"41475","ticket_reference":"HDT42556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle","ticket_address_1":"4A Rupert Court - Communal area","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/05\/19","activity_end":"2019-05-20 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49921","activity_notes":"Please raise a work order for Reddan to reinstate the 2nd communal door handle.Reddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40543","activity_ticket_id":"41473","ticket_reference":"HDT42554","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/05\/19","activity_end":"2019-05-23 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49922","activity_notes":"Can we have a call out please to the above as something is leaking! If you can pass to the office please!","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2019 13:55 (sandra)<\/b>Leaking lead lock connection Need large stiltons to try and tighten up but lead lock may need to be changed. Tenants would need to be notified as the mains water would need to be turned off for an hour or two<\/p>

22\/05\/2019 09:00 (sandra)<\/b>lead pipe needs to be replaced. water needs to be isolated. client informed and awaiting date to book in. parts being sourced. <\/p>

23\/05\/2019 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40544","activity_ticket_id":"41476","ticket_reference":"HDT42557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12893 - Flat 3, 36-40 Rupert Street ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/05\/19","activity_end":"2019-05-20 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49923","activity_notes":"To disconnect and remove existing integrated washer\/dryer and dispose off correctly at waste transfer site.To supply and install new integrated Indesit washer\/dryer into place and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2019 14:00 (sandra)<\/b>in stock to be fitted Tuesday <\/p>

21\/05\/2019 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40545","activity_ticket_id":"41477","ticket_reference":"HDT42558","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12838 - Flat 6, 3 Mercer Street","ticket_address_1":"Flat 6, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/19","activity_end":"2019-05-23 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49924","activity_notes":"To disconnect and remove existing hob and dispose off correctly.To supply and fit new Indesit hob to incorporate a fsd, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40546","activity_ticket_id":"41478","ticket_reference":"HDT42559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/05\/19","activity_end":"2019-05-20 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49925","activity_notes":"Please raise a work order for Reddan to attend to the below issues:- re silicone shower cubicle \/ replace shower head- kitchen sink loose tap- loose cupboard under the sink- test smoke\/heat detectors.Please collect keys from site office.New tenancy starts this Friday.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 13:31 (sandra)<\/b>Decorator booked for 22\/5 <\/p>

21\/05\/2019 14:16 (jan)<\/b>Decorating scheduled for Wed, 22nd May<\/p>

24\/05\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 10:33 (jan)<\/b>(Ticket Re-Opened)<\/p>

28\/05\/2019 10:34 (jan)<\/b>Email for access this afternoon<\/p>

28\/05\/2019 14:13 (sandra)<\/b>keys <\/p>

28\/05\/2019 16:06 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 16:06 (sandra)<\/b>new shower head and silicone replaced <\/p>

29\/05\/2019 10:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/05\/2019 10:56 (sandra)<\/b>29\/5 <\/p>

29\/05\/2019 11:29 (sandra)<\/b>shower seals ordered and returning tomorrow to fit.<\/p>

30\/05\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40547","activity_ticket_id":"41479","ticket_reference":"HDT42560","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12837 - Flat 1, 3 Mercer Street","ticket_address_1":"Flat 1, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/19","activity_end":"2019-05-23 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49926","activity_notes":"Following gas safety inspection, we recommend to supply and fit new flue terminal, commission and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2019 14:37 (jan)<\/b>Email for access on Thurs, 23rd May (to coincide with the PAT test)<\/p>

21\/05\/2019 11:13 (jan)<\/b>Booked for Thurs, 23rd May. With keys, knock before entry<\/p>

23\/05\/2019 13:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40548","activity_ticket_id":"41480","ticket_reference":"HDT42561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/19","activity_end":"2019-05-20 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49927","activity_notes":"Can you re attend to check on the list below please. Tenant has moved in and found the below issues.Roy , can we check on the dishwasher before we get Drago to attend? Alan, can you please check the rest of the listed electrical issues please.Kitchen:Fix - The dishwasher is not working I have run it 5 times using different options. While the water runs, it does not actually use the dishwasher tab, and that stays half-melted and unused when I open the dishwasher at the end, leaving the dishes unwashed. The dishwasher as well was very gunky and dirty when I first opened it and smelled. The fridge has a broken piece of plastic sitting in the fridge drawer I have not need able to locate where this is from so cant say yet what is broken, but I will let you know when I find it Bedroom 2:Fix - Spot Lights do not workFix - The lights in one of the cupboards is not working Main bathroom:Fix - The door handle is very stiff and you can only turn it with a very tight grip (needs to be loosened so it can turn like the other handles)Fix - The toilet roll holder is currently behind the toilet, so needs to be moved approx. 18 inches along to the other side of the window ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 09:09 (sandra)<\/b>Visited flat with Alan as some electrical issues and a lock. Eased and adjusted lock. Found when you turn handle to the left you turn with ease but if you turn to the right it is a little harder to turn. Other doors within the flat so not have locks on and you can turn with ease both ways . The ensuite door is exactly the same as the bathroom door. Turn with ease to the left but stiffer of turning to the right. This has a lock as well so I believe it is a lock issue not the handles<\/p>

23\/05\/2019 08:11 (sandra)<\/b>appliance engineer booked for Friday <\/p>

23\/05\/2019 09:16 (sandra)<\/b>replaced 5 dimmers and 3 lamps<\/p>

24\/05\/2019 11:55 (sandra)<\/b>appliance engineer to order parts <\/p>

24\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>

24\/05\/2019 16:08 (sandra)<\/b>dishwasher now working <\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40549","activity_ticket_id":"41481","ticket_reference":"HDT42562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 24th May","ticket_address_1":"Flat 6, 32-34 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/19","activity_end":"2019-05-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49928","activity_notes":"Please raise a work order for Reddan to carry out the below Gas safety tests and confirm time and dates when these can be done.","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 10:34 (jan)<\/b>Booked for Fri, 24th May between 8 and 9am. Access via tenant<\/p>

24\/05\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40550","activity_ticket_id":"41481","ticket_reference":"HDT42562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 24th May","ticket_address_1":"Flat 6, 32-34 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/19","activity_end":"2019-05-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49929","activity_notes":"Please raise a work order for Reddan to carry out the below Gas safety tests and confirm time and dates when these can be done.","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 10:34 (jan)<\/b>Booked for Fri, 24th May between 8 and 9am. Access via tenant<\/p>

24\/05\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40551","activity_ticket_id":"41482","ticket_reference":"HDT42563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3rd June","ticket_address_1":"Flat 4, 32-34 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/19","activity_end":"2019-06-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49930","activity_notes":"Please raise a work order for Reddan to carry out the below Gas safety tests and confirm time and dates when these can be done.","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2019 15:16 (jan)<\/b>Booked for 3rd June between 8 and 9am, access via tenant<\/p>

29\/05\/2019 11:46 (jan)<\/b>Email to reschedule for Monday, 3rd June after 2pm<\/p>

03\/06\/2019 13:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40552","activity_ticket_id":"41482","ticket_reference":"HDT42563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 3rd June","ticket_address_1":"Flat 4, 32-34 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/19","activity_end":"2019-06-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49931","activity_notes":"Please raise a work order for Reddan to carry out the below Gas safety tests and confirm time and dates when these can be done.","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2019 15:16 (jan)<\/b>Booked for 3rd June between 8 and 9am, access via tenant<\/p>

29\/05\/2019 11:46 (jan)<\/b>Email to reschedule for Monday, 3rd June after 2pm<\/p>

03\/06\/2019 13:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40553","activity_ticket_id":"41483","ticket_reference":"HDT42564","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - Commercial boiler","ticket_address_1":"26-31 Cranbourn St & 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/19","activity_end":"2019-05-31 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49932","activity_notes":"Please raise a work order for Reddan to carry out the below Gas safety tests and confirm time and dates when these can be done.","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 13:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40554","activity_ticket_id":"41483","ticket_reference":"HDT42564","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - Commercial boiler","ticket_address_1":"26-31 Cranbourn St & 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/19","activity_end":"2019-06-07 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49933","activity_notes":"Please raise a work order for Reddan to carry out the below Gas safety tests and confirm time and dates when these can be done.","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 13:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40555","activity_ticket_id":"41484","ticket_reference":"HDT42565","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Intercom","ticket_address_1":"IACS Ltd","ticket_address_2":"4 Matthew Parker St","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"21\/05\/19","activity_end":"2019-05-21 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49934","activity_notes":"The intercom\/buzzer at the front gate and main door, would it be possible for the signs to be updated so IACS have a button on each, and for the time being, as we are a small office, could the intercom go through to reception?At this time, if possible, if one of the empty labels could be linked to reception but with IACS labelled on it, so people know they are in the right place before coming into the building, that would be great.","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 09:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/05\/2019 09:07 (sandra)<\/b>I went along to site last Tuesday and met with the Building Manager.What the client requires is for a reconfiguration of the door unit wiring to various floors throughout the building. The door unit itself has security keys to access the inside. The keys on site would not open the inner door panel. (There are two panels in question an outer one which controls the gate and the inner one the front door of the building).I contacted the supplier for this equipment who informed me that replacement keys could not be supplied therefore the existing barrels would have to be drilled out and new barrels and keys supplied at a cost of 120 and a minimum of 3 weeks wait because they are dispatched from Italy. The door panels themselves are now obsolete and replacement parts are hard to come by, I have a suspicion there are various faulty components inside. The situation is I can order the keys and barrels attempt to reconfigure the wiring and still not be sure the system is going to work to the customers requirements.Please confirm what you would like me to do.<\/p>

28\/05\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40556","activity_ticket_id":"41476","ticket_reference":"HDT42557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12893 - Flat 3, 36-40 Rupert Street ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/05\/19","activity_end":"2019-05-21 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49935","activity_notes":"To disconnect and remove existing integrated washer\/dryer and dispose off correctly at waste transfer site.To supply and install new integrated Indesit washer\/dryer into place and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2019 14:00 (sandra)<\/b>in stock to be fitted Tuesday <\/p>

21\/05\/2019 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40557","activity_ticket_id":"41464","ticket_reference":"HDT42545","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Toilet leak","ticket_address_1":"47 Devonshire Mews South","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/05\/19","activity_end":"2019-05-21 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49936","activity_notes":"Leaking toiletTenant's number 07880 990861","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 16:54 (jan)<\/b>Tenant wants us to return with the parts on Monday, 20th May between 10.30am and 2.30pm. She will provide access<\/p>

20\/05\/2019 08:40 (sandra)<\/b>Leaking from flush pipe connector (Grohe).Easy accessPushed back into place and seems ok but advise to put new in with new pan connectorToilet pan is on the move and needs tighting up and maybe white silicone would help to stop it from moving again<\/p>

22\/05\/2019 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40558","activity_ticket_id":"41485","ticket_reference":"HDT42566","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window Sill","ticket_address_1":"Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/05\/19","activity_end":"2019-05-21 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49937","activity_notes":"Could we get someone out to repair the window cill at Goodwin house? please see picture below. We may need to do this outside of the retail units trading hours, they are open 11-11pm so could we do this on a early morning visit? Service desk could you please raise a work order for Reddan to attend. ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2019 09:40 (sandra)<\/b>attended and taken details of materials. Returning w\/c 27th<\/p>

27\/06\/2019 08:27 (sandra)<\/b>made first repairs to concrete ledge <\/p>

27\/06\/2019 11:26 (sandra)<\/b>Attended and gained access to first floor window ledge, drilled, plugged and fitted steel support screws.Taken measurements for timber shuttering to be fitted 27\/6<\/p>

17\/07\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40559","activity_ticket_id":"41436","ticket_reference":"HDT42517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/05\/19","activity_end":"2019-05-21 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49938","activity_notes":"Could you please attend 17a Catherine Street and have look at the issues mentioned below? - boiler still under pressured with no hot hater in the morning before we press the boost button.- The entrance door (flat 2) would never close properly - which is obviously not a problem when leaving because wed lock it anyways but also means the flat is often open when we are insideAlso, sorry to bother about that but the blinders that you installed on the middle window of our bedroom does not have the right size and let quite a lot of light passing through. Wouldn't be easier and more convenient to install a basic rod covering the three windows? Tenant - Alex : 07494047277 ","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2019 10:47 (jan)<\/b>Email to tenants for access this afternoon<\/p>

16\/05\/2019 16:38 (jan)<\/b>Booked for Friday pm, 17th May with keys<\/p>

17\/05\/2019 10:04 (sandra)<\/b>Hot water cylinder has 2 elements which one works on the boost button for 1 hr The bottom element works on the economy seven which comes on at night. I have reset it but no power until 1am. Alan needs to go in to test the bottom element but the economy seven switch may also be faulty. Alan to test Tenant does have hot water by using the boost button Blind is 1180w x 1980d But should be 1200 wide <\/p>

20\/05\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>blind on order <\/p>

23\/05\/2019 09:27 (sandra)<\/b>Travis to fit blind when it has been delivered.<\/p>

24\/05\/2019 14:57 (jan)<\/b>Email for access on Tuesday, 28th May<\/p>

28\/05\/2019 10:01 (jan)<\/b>Email for access Thurs am, 30th May<\/p>

28\/05\/2019 10:28 (jan)<\/b>Booked for Thurs am, 30th May with keys<\/p>

30\/05\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40560","activity_ticket_id":"41478","ticket_reference":"HDT42559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/19","activity_end":"2019-05-21 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49939","activity_notes":"Please raise a work order for Reddan to attend to the below issues:- re silicone shower cubicle \/ replace shower head- kitchen sink loose tap- loose cupboard under the sink- test smoke\/heat detectors.Please collect keys from site office.New tenancy starts this Friday.Also, to fill all holes and gaps in the kitchen\/ living room areas.Roy, you did point this out. Can this be done before Friday.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 13:31 (sandra)<\/b>Decorator booked for 22\/5 <\/p>

21\/05\/2019 14:16 (jan)<\/b>Decorating scheduled for Wed, 22nd May<\/p>

24\/05\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 10:33 (jan)<\/b>(Ticket Re-Opened)<\/p>

28\/05\/2019 10:34 (jan)<\/b>Email for access this afternoon<\/p>

28\/05\/2019 14:13 (sandra)<\/b>keys <\/p>

28\/05\/2019 16:06 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 16:06 (sandra)<\/b>new shower head and silicone replaced <\/p>

29\/05\/2019 10:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/05\/2019 10:56 (sandra)<\/b>29\/5 <\/p>

29\/05\/2019 11:29 (sandra)<\/b>shower seals ordered and returning tomorrow to fit.<\/p>

30\/05\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40561","activity_ticket_id":"41451","ticket_reference":"HDT42532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 24A Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/05\/19","activity_end":"2019-05-21 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49940","activity_notes":"Please attend site: Flat 2 - 24A Wardour St to carry out pre tenancy checks.The tenant is moving out this afternoon (16.05.19), therefore you can collect the keys tomorrow (17.05.19.)","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 15:56 (sandra)<\/b>Booked for 17\/5 <\/p>

20\/05\/2019 15:45 (sandra)<\/b>awaiting clients approval <\/p>

22\/05\/2019 10:33 (sandra)<\/b>work to go ahead <\/p>

23\/05\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40562","activity_ticket_id":"41399","ticket_reference":"HDT42480","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12862 - Flat 2, 35 Catherine Street ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"21\/05\/19","activity_end":"2019-05-21 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49941","activity_notes":"To disconnect and remove existing dishwasher and dispose off correctlyTo then supply and install new Bosch 60cm full integrated dishwasher, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

21\/05\/2019 11:08 (sandra)<\/b>today with keys <\/p>

21\/05\/2019 14:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40563","activity_ticket_id":"41486","ticket_reference":"HDT42567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock","ticket_address_1":"38 St Martins Lane, Basement door 8","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"21\/05\/19","activity_end":"2019-05-21 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49942","activity_notes":"Could we please arrange to change the lock on basement door 8, please see photo attached.Helpdesk could you raise an order for Reddan to attend. ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40564","activity_ticket_id":"41487","ticket_reference":"HDT42568","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"No hot water","ticket_address_1":"Admiral Codrington, 17 Mossop St","ticket_address_2":"South Kensington","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/05\/19","activity_end":"2019-05-21 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49943","activity_notes":"No hot water in kitchen.","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40565","activity_ticket_id":"41488","ticket_reference":"HDT42569","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.2, 16 A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/19","activity_end":"2019-05-21 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49944","activity_notes":"The tenant has reported that the door lining has come off and the light on the kitchen vent is broken, please see picture below.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 15:09 (sandra)<\/b>replaced light in extractor fan and left working <\/p>

23\/05\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40566","activity_ticket_id":"41488","ticket_reference":"HDT42569","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.2, 16 A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49945","activity_notes":"The tenant has reported that the door lining has come off and the light on the kitchen vent is broken, please see picture below.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 15:09 (sandra)<\/b>replaced light in extractor fan and left working <\/p>

23\/05\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40567","activity_ticket_id":"41489","ticket_reference":"HDT42570","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Taps","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/05\/19","activity_end":"2019-05-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49946","activity_notes":"New washers required for 2 taps","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:08 (jan)<\/b>Booked for Friday am, 24th May<\/p>

24\/05\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40568","activity_ticket_id":"41490","ticket_reference":"HDT42571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 29TH MAY","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/19","activity_end":"2019-05-29 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49947","activity_notes":"list of works to complete ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:15 (jan)<\/b>Booked for Tuesday, 28th May<\/p>

28\/05\/2019 14:12 (jan)<\/b>Rescheduled for Wed, 29th May<\/p>

29\/05\/2019 15:24 (sandra)<\/b>list completed and sent to client for approval <\/p>

31\/05\/2019 14:51 (sandra)<\/b>ordered new extractor fan <\/p>

04\/06\/2019 09:07 (sandra)<\/b>service recommended <\/p>

04\/06\/2019 10:45 (sandra)<\/b>supplied and fitted mixer tap <\/p>

17\/06\/2019 11:11 (sandra)<\/b>Replaced extractor fan in main room and replaced blown lamp in bathroom light<\/p>

20\/06\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>

03\/07\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

08\/07\/2019 11:27 (sandra)<\/b>Completed job by fitting new air vents and sash window stops.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40569","activity_ticket_id":"41427","ticket_reference":"HDT42508","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Two cables","ticket_address_1":"3 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"21\/05\/19","activity_end":"2019-05-21 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49948","activity_notes":"I need alan to assist with running two cables in the unit 3sp.I have shown him the areas. ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2019 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40571","activity_ticket_id":"41491","ticket_reference":"HDT42572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12902 - Flat 5, 79 St Martins Lane ","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49950","activity_notes":"To carry out preparation works to all roof decking adjacent to Flat 5 and apply 2No coats of decking stain on completion","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2019 13:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40572","activity_ticket_id":"41492","ticket_reference":"HDT42573","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock change","ticket_address_1":"Flat 1, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/05\/19","activity_end":"2019-05-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49951","activity_notes":"Could we arrange for someone to attend and change the lock for flat 1. Please let me know when you plan to attend and we will inform the occupier if the flat.Service desk please raise a job for reddan to attend and change the lock.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40573","activity_ticket_id":"41493","ticket_reference":"HDT42574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen tap faulty","ticket_address_1":"Apt 4, 94 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/05\/19","activity_end":"2019-05-22 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49952","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: Faulty kitchen tapReddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 14:40 (jane)<\/b>Tap in stock to be collected <\/p>

23\/05\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40574","activity_ticket_id":"41494","ticket_reference":"HDT42575","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12901 - Flat 1, Exeter Mansions","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"22\/05\/19","activity_end":"2019-05-22 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49953","activity_notes":"Secondary glazing repairs ","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2019 09:44 (sandra)<\/b>Parts on order <\/p>

06\/06\/2019 16:34 (jan)<\/b>Email for access on Thurs, 13th June at 8.30am<\/p>

07\/06\/2019 09:13 (jan)<\/b>Booked for Thurs, 13th June at 8.30am, access with keys<\/p>

13\/06\/2019 16:46 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40575","activity_ticket_id":"41480","ticket_reference":"HDT42561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"22\/05\/19","activity_end":"2019-05-22 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49954","activity_notes":"Can you re attend to check on the list below please. Tenant has moved in and found the below issues.Kitchen:Fix - The dishwasher is not working I have run it 5 times using different options. While the water runs, it does not actually use the dishwasher tab, and that stays half-melted and unused when I open the dishwasher at the end, leaving the dishes unwashed. The dishwasher as well was very gunky and dirty when I first opened it and smelled. ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 09:09 (sandra)<\/b>Visited flat with Alan as some electrical issues and a lock. Eased and adjusted lock. Found when you turn handle to the left you turn with ease but if you turn to the right it is a little harder to turn. Other doors within the flat so not have locks on and you can turn with ease both ways . The ensuite door is exactly the same as the bathroom door. Turn with ease to the left but stiffer of turning to the right. This has a lock as well so I believe it is a lock issue not the handles<\/p>

23\/05\/2019 08:11 (sandra)<\/b>appliance engineer booked for Friday <\/p>

23\/05\/2019 09:16 (sandra)<\/b>replaced 5 dimmers and 3 lamps<\/p>

24\/05\/2019 11:55 (sandra)<\/b>appliance engineer to order parts <\/p>

24\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>

24\/05\/2019 16:08 (sandra)<\/b>dishwasher now working <\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40576","activity_ticket_id":"41468","ticket_reference":"HDT42549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12889 - 3rd Floor Flat, 39 Wardour Street ","ticket_address_1":"3rd Floor Flat, 39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/05\/19","activity_end":"2019-05-22 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49955","activity_notes":"To disconnect and remove existing washer\/dryer and dispose off correctly at waste transfer site.To supply and install new Indesit 6Kg washer\/dryer into place and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 14:19 (jan)<\/b>Appliance on order<\/p>

21\/05\/2019 14:04 (sandra)<\/b>in stock <\/p>

21\/05\/2019 14:24 (jan)<\/b>Email to client for access Wed, 22nd May to fit appliance<\/p>

21\/05\/2019 14:34 (jan)<\/b>Booked for Wed, 22nd May with keys<\/p>

22\/05\/2019 10:42 (sandra)<\/b>washer\/dryer hard wired and Roy to attend to disconnect the electrical supply <\/p>

22\/05\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40577","activity_ticket_id":"41468","ticket_reference":"HDT42549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12889 - 3rd Floor Flat, 39 Wardour Street ","ticket_address_1":"3rd Floor Flat, 39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/05\/19","activity_end":"2019-05-22 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49956","activity_notes":"To disconnect and remove existing washer\/dryer and dispose off correctly at waste transfer site.To supply and install new Indesit 6Kg washer\/dryer into place and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2019 14:19 (jan)<\/b>Appliance on order<\/p>

21\/05\/2019 14:04 (sandra)<\/b>in stock <\/p>

21\/05\/2019 14:24 (jan)<\/b>Email to client for access Wed, 22nd May to fit appliance<\/p>

21\/05\/2019 14:34 (jan)<\/b>Booked for Wed, 22nd May with keys<\/p>

22\/05\/2019 10:42 (sandra)<\/b>washer\/dryer hard wired and Roy to attend to disconnect the electrical supply <\/p>

22\/05\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40578","activity_ticket_id":"41495","ticket_reference":"HDT42576","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 13th JUNE","ticket_address_1":"Flat 6, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/19","activity_end":"2019-06-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49957","activity_notes":"Gas Certs coming upCan we also add the below property please? ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2019 11:26 (jan)<\/b>Email,for access Thurs am, 13th June<\/p>

30\/05\/2019 10:58 (jan)<\/b>Booked for 13th June between 9 and 11am, access via cleaner<\/p>

19\/06\/2019 16:06 (sandra)<\/b>booked for 21st June <\/p>

24\/06\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40579","activity_ticket_id":"41495","ticket_reference":"HDT42576","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 13th JUNE","ticket_address_1":"Flat 6, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/19","activity_end":"2019-06-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49958","activity_notes":"Gas Certs coming upCan we also add the below property please? ","activity_timesheet":"1","ticket_notes_combined":"

22\/05\/2019 11:26 (jan)<\/b>Email,for access Thurs am, 13th June<\/p>

30\/05\/2019 10:58 (jan)<\/b>Booked for 13th June between 9 and 11am, access via cleaner<\/p>

19\/06\/2019 16:06 (sandra)<\/b>booked for 21st June <\/p>

24\/06\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40580","activity_ticket_id":"41496","ticket_reference":"HDT42577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine is not working ","ticket_address_1":"Flat 6, 106 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"22\/05\/19","activity_end":"2019-05-22 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49959","activity_notes":"Please attend flat 6 today as the tenant has reported that his washing machine has stopped spinning. Reddan, please contact tenant directly for access: Sandhu - 07967 142608","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2019 15:36 (jan)<\/b>Booked for Friday, 24th May between 10 and 11am. Access via tenant<\/p>

31\/05\/2019 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40581","activity_ticket_id":"41497","ticket_reference":"HDT42578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen tap","ticket_address_1":"21 Wardour St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/05\/19","activity_end":"2019-05-22 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49960","activity_notes":"New kitchen tap required","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40582","activity_ticket_id":"41498","ticket_reference":"HDT42579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door","ticket_address_1":"Flat 8, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"07\/06\/19","activity_end":"2019-06-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49961","activity_notes":"This door has dropped onto the floor at the front, the most lightly reasons for this are 1)The roller adjusters having moved 2) The front roller having collapsed3) The track having moved The door slides back between two walls and there is no access to either the track or rollers, the track is probably below the ceiling line but as the door goes up between the walls and architraves at the top it is not possible to be sure of this, holes would need to be made in the walls \/ ceiling to gain access to carry out any works, but just where and how big the holes would need to be, again is not possible to say, it would just be a guessing game and try and error.","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2019 09:41 (sandra)<\/b>awaiting appointment from specialist <\/p>

28\/05\/2019 15:51 (jan)<\/b>Email to client to book in on 12th June at 8am<\/p>

30\/05\/2019 11:32 (jan)<\/b>Email for access on Friday am, 7th June<\/p>

30\/05\/2019 11:37 (jan)<\/b>Booked for Fri am, 7th June. The apartment will be vacant<\/p>

07\/06\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>

07\/06\/2019 10:02 (sandra)<\/b>We have sent the specialist in to do some repairs to the door.It has been left working but it is tight to the floor when closed and there is a gap when it is fully opened.To carry out further works this will mean the door needs to be removed. The wall will need large holes made andThe ceiling may need to be removed in part.Obviously this may then not be enough to get the door off as its difficult to know how much of the wall and ceiling will need to be removed.Do you want to see if they can manage with it working as it is and then decide if further works are required.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40583","activity_ticket_id":"41498","ticket_reference":"HDT42579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door","ticket_address_1":"Flat 8, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/06\/19","activity_end":"2019-06-07 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49962","activity_notes":"This door has dropped onto the floor at the front, the most lightly reasons for this are 1)The roller adjusters having moved 2) The front roller having collapsed3) The track having moved The door slides back between two walls and there is no access to either the track or rollers, the track is probably below the ceiling line but as the door goes up between the walls and architraves at the top it is not possible to be sure of this, holes would need to be made in the walls \/ ceiling to gain access to carry out any works, but just where and how big the holes would need to be, again is not possible to say, it would just be a guessing game and try and error.","activity_timesheet":"1","ticket_notes_combined":"

24\/05\/2019 09:41 (sandra)<\/b>awaiting appointment from specialist <\/p>

28\/05\/2019 15:51 (jan)<\/b>Email to client to book in on 12th June at 8am<\/p>

30\/05\/2019 11:32 (jan)<\/b>Email for access on Friday am, 7th June<\/p>

30\/05\/2019 11:37 (jan)<\/b>Booked for Fri am, 7th June. The apartment will be vacant<\/p>

07\/06\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>

07\/06\/2019 10:02 (sandra)<\/b>We have sent the specialist in to do some repairs to the door.It has been left working but it is tight to the floor when closed and there is a gap when it is fully opened.To carry out further works this will mean the door needs to be removed. The wall will need large holes made andThe ceiling may need to be removed in part.Obviously this may then not be enough to get the door off as its difficult to know how much of the wall and ceiling will need to be removed.Do you want to see if they can manage with it working as it is and then decide if further works are required.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40584","activity_ticket_id":"41499","ticket_reference":"HDT42580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 19th JUNE","ticket_address_1":"Flat 8, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/19","activity_end":"2019-06-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49963","activity_notes":"Kitchen 4) Extractor cooker good. Missing end cap 6) Under counter light not workingLounge 6) Light capsules in cupboard not working Bathroom 8) grout on tiles is extremely dirty and needs to be replaced 9) New shower head required 14) Towel rail element not working","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 15:20 (jan)<\/b>Booked for 19th June<\/p>

24\/06\/2019 08:44 (sandra)<\/b>List of works authorised <\/p>

24\/06\/2019 16:22 (jane)<\/b>2No blinds need to be ordered<\/p>

26\/06\/2019 13:58 (sandra)<\/b>new veg plastic drawer to be ordered <\/p>

27\/06\/2019 11:37 (jane)<\/b>Fridge crisper drawer is expected to be delivered on Monday 1st July <\/p>

04\/07\/2019 17:03 (sandra)<\/b>booked for Friday with keys <\/p>

05\/07\/2019 12:31 (sandra)<\/b>fridge drawer fitted awaiting delivery of two blinds<\/p>

19\/07\/2019 11:55 (jane)<\/b>Lead-time on new roller blinds, 7 working days <\/p>

08\/08\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40585","activity_ticket_id":"41480","ticket_reference":"HDT42561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/19","activity_end":"2019-05-22 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49964","activity_notes":"Can you re attend to check on the list below please. Tenant has moved in and found the below issues.Roy , can we check on the dishwasher before we get Drago to attend? Alan, can you please check the rest of the listed electrical issues please.","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 09:09 (sandra)<\/b>Visited flat with Alan as some electrical issues and a lock. Eased and adjusted lock. Found when you turn handle to the left you turn with ease but if you turn to the right it is a little harder to turn. Other doors within the flat so not have locks on and you can turn with ease both ways . The ensuite door is exactly the same as the bathroom door. Turn with ease to the left but stiffer of turning to the right. This has a lock as well so I believe it is a lock issue not the handles<\/p>

23\/05\/2019 08:11 (sandra)<\/b>appliance engineer booked for Friday <\/p>

23\/05\/2019 09:16 (sandra)<\/b>replaced 5 dimmers and 3 lamps<\/p>

24\/05\/2019 11:55 (sandra)<\/b>appliance engineer to order parts <\/p>

24\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>

24\/05\/2019 16:08 (sandra)<\/b>dishwasher now working <\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40586","activity_ticket_id":"41501","ticket_reference":"HDT42582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/19","activity_end":"2019-05-23 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49965","activity_notes":"Gigi Burgburf, tel no. 07721-957 825, tenant Flat 1 of 13 New Row. Reports that the main entrance door to the flats does not secure on closure. The door can be manually pulled shut, therefore emergency attendance not required tonight.Can you please attend tomorrow morning and take a look at it.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>

23\/05\/2019 10:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/05\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40587","activity_ticket_id":"41436","ticket_reference":"HDT42517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/19","activity_end":"2019-05-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49966","activity_notes":"Could you please attend 17a Catherine Street and have look at the issues mentioned below? - boiler still under pressured with no hot hater in the morning before we press the boost button.- The entrance door (flat 2) would never close properly - which is obviously not a problem when leaving because wed lock it anyways but also means the flat is often open when we are insideAlso, sorry to bother about that but the blinders that you installed on the middle window of our bedroom does not have the right size and let quite a lot of light passing through. Wouldn't be easier and more convenient to install a basic rod covering the three windows? Tenant - Alex : 07494047277 ","activity_timesheet":"1","ticket_notes_combined":"

15\/05\/2019 10:47 (jan)<\/b>Email to tenants for access this afternoon<\/p>

16\/05\/2019 16:38 (jan)<\/b>Booked for Friday pm, 17th May with keys<\/p>

17\/05\/2019 10:04 (sandra)<\/b>Hot water cylinder has 2 elements which one works on the boost button for 1 hr The bottom element works on the economy seven which comes on at night. I have reset it but no power until 1am. Alan needs to go in to test the bottom element but the economy seven switch may also be faulty. Alan to test Tenant does have hot water by using the boost button Blind is 1180w x 1980d But should be 1200 wide <\/p>

20\/05\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/05\/2019 10:41 (sandra)<\/b>blind on order <\/p>

23\/05\/2019 09:27 (sandra)<\/b>Travis to fit blind when it has been delivered.<\/p>

24\/05\/2019 14:57 (jan)<\/b>Email for access on Tuesday, 28th May<\/p>

28\/05\/2019 10:01 (jan)<\/b>Email for access Thurs am, 30th May<\/p>

28\/05\/2019 10:28 (jan)<\/b>Booked for Thurs am, 30th May with keys<\/p>

30\/05\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40588","activity_ticket_id":"41501","ticket_reference":"HDT42582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/05\/19","activity_end":"2019-05-23 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49967","activity_notes":"Gigi Burgburf, tel no. 07721-957 825, tenant Flat 1 of 13 New Row. Reports that the main entrance door to the flats does not secure on closure. The door can be manually pulled shut, therefore emergency attendance not required tonight.Can you please attend tomorrow morning and take a look at it.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>

23\/05\/2019 10:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/05\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40589","activity_ticket_id":"41502","ticket_reference":"HDT42583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lighting","ticket_address_1":"Unit 6, Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/19","activity_end":"2019-05-23 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49968","activity_notes":"Lights in basement not working","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 14:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40590","activity_ticket_id":"41503","ticket_reference":"HDT42584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof hatch","ticket_address_1":"7-9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/05\/19","activity_end":"2019-05-23 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49969","activity_notes":"Please raise a work order for Reddan to refix the hasp and staple to the roof hatch. Please confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 11:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40591","activity_ticket_id":"41500","ticket_reference":"HDT42581","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing - 24th MAY","ticket_address_1":"48 Newman St, Flats 2, 3 and 5","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/19","activity_end":"2019-05-24 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49970","activity_notes":"Please,please can we have one of your all rounders for a whole day this Friday 23rd May from 8.00am? It might take the whole day.Please reply confirming.(The flats are only unoccupied this week)","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40592","activity_ticket_id":"41504","ticket_reference":"HDT42585","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/05\/19","activity_end":"2019-05-23 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49971","activity_notes":"Please arrange for an engineer to attend to 17 Slingsby Place to fix the below issues. 1st-floor staircase cable loose (picture attached)4th floors disable toilet seat top be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40593","activity_ticket_id":"41505","ticket_reference":"HDT42586","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Fuse board","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/19","activity_end":"2019-05-23 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49972","activity_notes":"GF fuse board riser works RCB | new fusePlease liaise with Alan Ccd in to arrange these works for next week.","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40594","activity_ticket_id":"41480","ticket_reference":"HDT42561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/19","activity_end":"2019-05-23 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49973","activity_notes":"There is a new issue I found in the main bathroom.The toilet set is only stuck on with one screw at the back, so if you are facing the toilet, the fitting on the top left does not have a screw, so it slidesI didnt notice it before, I think when the toilet roll holder was moved, that the toilet seat was nudged which exposed that the fitting is not in place Its not causing a big issue (ie its not sliding every time I sit on it), so no need to send anyone immediately, but if you have someone in the area anyway, perhaps you could ask them to fix it","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 09:09 (sandra)<\/b>Visited flat with Alan as some electrical issues and a lock. Eased and adjusted lock. Found when you turn handle to the left you turn with ease but if you turn to the right it is a little harder to turn. Other doors within the flat so not have locks on and you can turn with ease both ways . The ensuite door is exactly the same as the bathroom door. Turn with ease to the left but stiffer of turning to the right. This has a lock as well so I believe it is a lock issue not the handles<\/p>

23\/05\/2019 08:11 (sandra)<\/b>appliance engineer booked for Friday <\/p>

23\/05\/2019 09:16 (sandra)<\/b>replaced 5 dimmers and 3 lamps<\/p>

24\/05\/2019 11:55 (sandra)<\/b>appliance engineer to order parts <\/p>

24\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>

24\/05\/2019 16:08 (sandra)<\/b>dishwasher now working <\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40596","activity_ticket_id":"41024","ticket_reference":"HDT42105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49975","activity_notes":"Please raise a work order for Reddan to Carry out Inter-Tenancy Checks No new tenant as yet","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:31 (sandra)<\/b>booked 13th May<\/p>

25\/04\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 09:56 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 10:06 (sandra)<\/b>JM has just reinstated these works but we have not got a moving in date yet<\/p>

17\/05\/2019 10:41 (jan)<\/b>Scheduled for Monday, 20th May<\/p>

21\/05\/2019 11:14 (sandra)<\/b>list sent and awaiting authorisation <\/p>

23\/05\/2019 12:59 (sandra)<\/b>re-emailed list of checks for authorization <\/p>

23\/05\/2019 15:57 (jane)<\/b>Towel rail element in stock <\/p>

24\/05\/2019 08:35 (sandra)<\/b>DAVID HAS COMPLETED Bathroom 4) Door unable to close. Therefore, cannot check the lock.Bedroom 2) Middle bar in wardrobe is not level. . 5) Wardrobe doors catching Front door 1) Bottom lock needs adjusting. Difficult to lock <\/p>

24\/05\/2019 15:57 (sandra)<\/b>Travis not completed NTR <\/p>

31\/05\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40597","activity_ticket_id":"41024","ticket_reference":"HDT42105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/19","activity_end":"2019-05-23 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49976","activity_notes":"checks","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:31 (sandra)<\/b>booked 13th May<\/p>

25\/04\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 09:56 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 10:06 (sandra)<\/b>JM has just reinstated these works but we have not got a moving in date yet<\/p>

17\/05\/2019 10:41 (jan)<\/b>Scheduled for Monday, 20th May<\/p>

21\/05\/2019 11:14 (sandra)<\/b>list sent and awaiting authorisation <\/p>

23\/05\/2019 12:59 (sandra)<\/b>re-emailed list of checks for authorization <\/p>

23\/05\/2019 15:57 (jane)<\/b>Towel rail element in stock <\/p>

24\/05\/2019 08:35 (sandra)<\/b>DAVID HAS COMPLETED Bathroom 4) Door unable to close. Therefore, cannot check the lock.Bedroom 2) Middle bar in wardrobe is not level. . 5) Wardrobe doors catching Front door 1) Bottom lock needs adjusting. Difficult to lock <\/p>

24\/05\/2019 15:57 (sandra)<\/b>Travis not completed NTR <\/p>

31\/05\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40598","activity_ticket_id":"41024","ticket_reference":"HDT42105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49977","activity_notes":"checks","activity_timesheet":"1","ticket_notes_combined":"

29\/03\/2019 15:31 (sandra)<\/b>booked 13th May<\/p>

25\/04\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 09:56 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 10:06 (sandra)<\/b>JM has just reinstated these works but we have not got a moving in date yet<\/p>

17\/05\/2019 10:41 (jan)<\/b>Scheduled for Monday, 20th May<\/p>

21\/05\/2019 11:14 (sandra)<\/b>list sent and awaiting authorisation <\/p>

23\/05\/2019 12:59 (sandra)<\/b>re-emailed list of checks for authorization <\/p>

23\/05\/2019 15:57 (jane)<\/b>Towel rail element in stock <\/p>

24\/05\/2019 08:35 (sandra)<\/b>DAVID HAS COMPLETED Bathroom 4) Door unable to close. Therefore, cannot check the lock.Bedroom 2) Middle bar in wardrobe is not level. . 5) Wardrobe doors catching Front door 1) Bottom lock needs adjusting. Difficult to lock <\/p>

24\/05\/2019 15:57 (sandra)<\/b>Travis not completed NTR <\/p>

31\/05\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40599","activity_ticket_id":"41024","ticket_reference":"HDT42105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks","ticket_address_1":"Flat 2, 38 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49978","activity_notes":"PROPERTY IS VACANT ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2019 15:31 (sandra)<\/b>booked 13th May<\/p>

25\/04\/2019 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/05\/2019 09:56 (jan)<\/b>(Ticket Re-Opened)<\/p>

17\/05\/2019 10:06 (sandra)<\/b>JM has just reinstated these works but we have not got a moving in date yet<\/p>

17\/05\/2019 10:41 (jan)<\/b>Scheduled for Monday, 20th May<\/p>

21\/05\/2019 11:14 (sandra)<\/b>list sent and awaiting authorisation <\/p>

23\/05\/2019 12:59 (sandra)<\/b>re-emailed list of checks for authorization <\/p>

23\/05\/2019 15:57 (jane)<\/b>Towel rail element in stock <\/p>

24\/05\/2019 08:35 (sandra)<\/b>DAVID HAS COMPLETED Bathroom 4) Door unable to close. Therefore, cannot check the lock.Bedroom 2) Middle bar in wardrobe is not level. . 5) Wardrobe doors catching Front door 1) Bottom lock needs adjusting. Difficult to lock <\/p>

24\/05\/2019 15:57 (sandra)<\/b>Travis not completed NTR <\/p>

31\/05\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40600","activity_ticket_id":"41507","ticket_reference":"HDT42588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lightings faulty","ticket_address_1":"3rd Floor Flat, 21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/19","activity_end":"2019-05-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49979","activity_notes":"Please raise work order for Reddan electrician to attend.Tenant reported :Faulty ceiling lights in one of the rooms.It does not turn on and I can not open it as there is silicone around it. Reddan, please ring Namho to arrange access 079999 40009","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2019 09:30 (jan)<\/b>Booked for Tuesday, 28th May between 10am and 12pm. With keys, knock before entry<\/p>

28\/05\/2019 12:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40601","activity_ticket_id":"41509","ticket_reference":"HDT42590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out in common parts ","ticket_address_1":"32 Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/19","activity_end":"2019-05-24 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49980","activity_notes":"Attend to the lights in the common parts. ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2019 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40602","activity_ticket_id":"41510","ticket_reference":"HDT42591","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12879 - Flat 8, Quantic House, London, NW6","ticket_address_1":"Flat 8, Quantic House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/19","activity_end":"2019-07-01 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49981","activity_notes":"Reinstate existing floor","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 15:45 (sandra)<\/b>provisionally booked for Monday 1st<\/p>

02\/07\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40603","activity_ticket_id":"41511","ticket_reference":"HDT42592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat roof cleaning (rear area)","ticket_address_1":"16a Rupert St, Rear area","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/05\/19","activity_end":"2019-05-24 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49982","activity_notes":"Please assign works order to Redden for the following:Please clear\/wash gutter and roofed areas of algae as pictured.Please Note: RAMS must be submitted before works can commence","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2019 10:46 (sandra)<\/b>MR to meet Dan regarding roof <\/p>

19\/06\/2019 15:22 (sandra)<\/b>on going <\/p>

24\/06\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40604","activity_ticket_id":"41474","ticket_reference":"HDT42555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meters","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/19","activity_end":"2019-05-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49983","activity_notes":"Could we arrange for someone to attend and do a track and trace on all residential the meters of 79 St Martins Lane. Please let me know when you would be able to arrange this for and i will contact the occupiers of the flats for access. Service desk- Could you please raise a work order for reddan to attend? ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2019 11:31 (jan)<\/b>Email to client for access on Wednesday, 29th May<\/p>

24\/05\/2019 09:46 (jan)<\/b>Chased access for Wednesday, 29th May<\/p>

28\/05\/2019 11:48 (jan)<\/b>All scheduled for Wed, 29th May. Flat 5 booked between 8 and 9am with keys, knock before entry<\/p>

29\/05\/2019 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40605","activity_ticket_id":"41512","ticket_reference":"HDT42593","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Air Con Maintenance ","ticket_address_1":"9 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/05\/19","activity_end":"2019-05-24 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49984","activity_notes":"Air Conditioning Maintenance works ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2019 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40606","activity_ticket_id":"41513","ticket_reference":"HDT42594","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Air Con Maintenance ","ticket_address_1":"6 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/05\/19","activity_end":"2019-05-24 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49985","activity_notes":"Air Conditioning Works ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2019 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40607","activity_ticket_id":"41514","ticket_reference":"HDT42595","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Air Con Maintenance ","ticket_address_1":"140 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/05\/19","activity_end":"2019-05-24 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49986","activity_notes":"Air Conditioning Maintenance works ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2019 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40608","activity_ticket_id":"41515","ticket_reference":"HDT42596","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Air Con Maintenance ","ticket_address_1":"138 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/05\/19","activity_end":"2019-05-24 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49987","activity_notes":"Air Conditioning Maintenance ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40609","activity_ticket_id":"41517","ticket_reference":"HDT42598","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drain blocked","ticket_address_1":"92 Harley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/05\/19","activity_end":"2019-05-24 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49988","activity_notes":"Can we have a call out to a possibly blocked drain in the basement area of the above please which has been reported to be very smelly?","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2019 15:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40610","activity_ticket_id":"41518","ticket_reference":"HDT42599","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"Overhaul internal doors","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon ","ticket_county":"Essex","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"24\/05\/19","activity_end":"2019-05-24 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49989","activity_notes":"overhaul internal doors ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40611","activity_ticket_id":"41379","ticket_reference":"HDT42460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not operational","ticket_address_1":"Flat 2, 37\/38 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/19","activity_end":"2019-05-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49990","activity_notes":"Please arrange for an appliance engineer to attend site: Flat 2 to investigate the dishwasher. Reportedly it is currently completely non operational. The contact details for the tenant are as follows:0793 585 7648magda.astenhale@gmail.com","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2019 11:47 (sandra)<\/b>booked for 10th May <\/p>

10\/05\/2019 13:43 (sandra)<\/b>PART ON ORDER <\/p>

23\/05\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>

24\/05\/2019 13:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/05\/2019 13:16 (sandra)<\/b>Drago to give part to Dave <\/p>

28\/05\/2019 12:49 (jan)<\/b>Booked for Wednesday pm, 29th May<\/p>

30\/05\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40612","activity_ticket_id":"41519","ticket_reference":"HDT42600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repainting of walls and to re-hang a blind - FOR TUESDAY 28TH MAY ","ticket_address_1":"Flat 2, 1 Mark Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"E15 4GY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/05\/19","activity_end":"2019-05-24 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49991","activity_notes":"please can a contractor attend Tuesday to repaint walls and re-hang blind (I believe there is a screw loose?)Keys are with the concierge which I believe is located at 62 Paul Street (just around the corner from the entrance to the flats)","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40613","activity_ticket_id":"41520","ticket_reference":"HDT42601","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To install new double socket outlets","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/19","activity_end":"2019-05-28 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49992","activity_notes":"To supply and install 2No new double socket outlets in basement area for 3D printer","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40614","activity_ticket_id":"41521","ticket_reference":"HDT42602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electric breaker tripped","ticket_address_1":"Flat 3, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/19","activity_end":"2019-05-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49993","activity_notes":"Tenant reported : The electric breaker for 1\/2 the flat tripped. I have reset it numerous times, but it just immediately trips again, even without anything plugged in or turned on. The result is that I only have two plugs and 1\/2 my lights that work. Thankfully the fridge is working. One light switch is loose on the wall and one thermostat has fallen out of the wallReddan, Can Alan please attend this morning.","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 15:24 (sandra)<\/b>tested and found fault to be on the wall lights. disconnected and ordered replacement lamp holders<\/p>

30\/05\/2019 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40615","activity_ticket_id":"41522","ticket_reference":"HDT42603","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"96-100 Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/05\/19","activity_end":"2019-05-28 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49994","activity_notes":"We went to a leak on Friday and now there is another leak below the one we rectified Can someone attend today please?Access via the porter ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40616","activity_ticket_id":"41523","ticket_reference":"HDT42604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap handle","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/05\/19","activity_end":"2019-05-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49995","activity_notes":"Could we get someone to attend Flat 2, 26 Rose Street to take a look at the Tap handle (photo is attached below)Also, Was there any update on the dishwater on order for the property?","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 09:33 (jan)<\/b>Email for access this afternoon<\/p>

28\/05\/2019 14:29 (jan)<\/b>Booked for this afternoon, access via tenant<\/p>

29\/05\/2019 10:20 (sandra)<\/b>booked for today <\/p>

29\/05\/2019 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40617","activity_ticket_id":"41524","ticket_reference":"HDT42605","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door buzzer release and lightbulb","ticket_address_1":"4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"28\/05\/19","activity_end":"2019-05-28 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49996","activity_notes":"Please raise a work order for Reddan entry phone engineer to attend.Reddan, please inform Paul that he can buzz the door of Flat 3.2.","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 16:09 (sandra)<\/b>Light fitting not working Order new fitting<\/p>

03\/06\/2019 08:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40618","activity_ticket_id":"41525","ticket_reference":"HDT42606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cupboard","ticket_address_1":"Flat 2, 35 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/05\/19","activity_end":"2019-05-30 08:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49997","activity_notes":"Could we arrange for someone to attend the property to look at the cupboard please. Could you let me know when you could do this and access will be arranged. Service desk please raise a sowkr order fir Reddan","activity_timesheet":null,"ticket_notes_combined":"

28\/05\/2019 10:21 (jan)<\/b>Email for access on Thursday am, 30th May<\/p>

29\/05\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>

30\/05\/2019 09:25 (sandra)<\/b>DO NOT CHARGE FOR THIS INVOICE<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40619","activity_ticket_id":"41524","ticket_reference":"HDT42605","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door buzzer release and lightbulb","ticket_address_1":"4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/19","activity_end":"2019-05-28 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49998","activity_notes":"Please raise a work order for Reddan entry phone engineer to attend.Reddan, please inform Paul that he can buzz the door of Flat 3.2.Please could the blown lightbulb on the 1st floor landing be replaced at the same time?","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 16:09 (sandra)<\/b>Light fitting not working Order new fitting<\/p>

03\/06\/2019 08:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40620","activity_ticket_id":"41478","ticket_reference":"HDT42559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/05\/19","activity_end":"2019-05-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"49999","activity_notes":"Please raise a work order for Reddan to attend to the below issues:- re silicone shower cubicle \/ replace shower head- kitchen sink loose tap- loose cupboard under the sink- test smoke\/heat detectors.Please collect keys from site office.New tenancy starts this Friday.Also, to fill all holes and gaps in the kitchen\/ living room areas.Roy, you did point this out. Can this be done before Friday.","activity_timesheet":"1","ticket_notes_combined":"

21\/05\/2019 13:31 (sandra)<\/b>Decorator booked for 22\/5 <\/p>

21\/05\/2019 14:16 (jan)<\/b>Decorating scheduled for Wed, 22nd May<\/p>

24\/05\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 10:33 (jan)<\/b>(Ticket Re-Opened)<\/p>

28\/05\/2019 10:34 (jan)<\/b>Email for access this afternoon<\/p>

28\/05\/2019 14:13 (sandra)<\/b>keys <\/p>

28\/05\/2019 16:06 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 16:06 (sandra)<\/b>new shower head and silicone replaced <\/p>

29\/05\/2019 10:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/05\/2019 10:56 (sandra)<\/b>29\/5 <\/p>

29\/05\/2019 11:29 (sandra)<\/b>shower seals ordered and returning tomorrow to fit.<\/p>

30\/05\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40621","activity_ticket_id":"41526","ticket_reference":"HDT42607","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/05\/19","activity_end":"2019-05-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50000","activity_notes":"The flushing mechanism on our toilet is almost not working. Could you please arrange for someone to come take a look at it?Our boiler once again has an alarm indicator flashing (believe this is now the 4th or 5th time). Would be great if someone could look at this as wellHelpdesk- could you arrange for reddan to attend? ","activity_timesheet":"1","ticket_notes_combined":"

28\/05\/2019 10:42 (jan)<\/b>Email for access Wed pm, 29th May<\/p>

28\/05\/2019 12:28 (jan)<\/b>Booked for Thursday, access via tenant<\/p>

30\/05\/2019 11:24 (sandra)<\/b>boiler has been temporarily repaired and is working, however, quote is being prepared as it is 10 years old and needs parts replaced<\/p>

30\/05\/2019 14:25 (sandra)<\/b>refixed toilet seat as tenant requested while on site, sourced and collected required cistern spares to be fitted tuesday<\/p>

31\/05\/2019 10:16 (sandra)<\/b>We attended the above job today to investigate the overheating fault. When the boiler was stripped we had to replace burnt cables and connections, which is the second similar fault to our last visit in February. When I contacted the manufacturers regarding the front facia panel, they advised because of the age of the appliance and the cost of the boards and panel, that replacing the appliance could be more cost effective in the long run.The front facia without PCB's was 650 alone, and if we changed these items, there's still numerous parts that could still malfunction.Cost to replace the appliance is 2,473.87 incl vat.<\/p>

04\/06\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40622","activity_ticket_id":"41526","ticket_reference":"HDT42607","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 4, 17a Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/19","activity_end":"2019-05-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50001","activity_notes":"The flushing mechanism on our toilet is almost not working. Could you please arrange for someone to come take a look at it?Our boiler once again has an alarm indicator flashing (believe this is now the 4th or 5th time). Would be great if someone could look at this as wellHelpdesk- could you arrange for reddan to attend? ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 10:42 (jan)<\/b>Email for access Wed pm, 29th May<\/p>

28\/05\/2019 12:28 (jan)<\/b>Booked for Thursday, access via tenant<\/p>

30\/05\/2019 11:24 (sandra)<\/b>boiler has been temporarily repaired and is working, however, quote is being prepared as it is 10 years old and needs parts replaced<\/p>

30\/05\/2019 14:25 (sandra)<\/b>refixed toilet seat as tenant requested while on site, sourced and collected required cistern spares to be fitted tuesday<\/p>

31\/05\/2019 10:16 (sandra)<\/b>We attended the above job today to investigate the overheating fault. When the boiler was stripped we had to replace burnt cables and connections, which is the second similar fault to our last visit in February. When I contacted the manufacturers regarding the front facia panel, they advised because of the age of the appliance and the cost of the boards and panel, that replacing the appliance could be more cost effective in the long run.The front facia without PCB's was 650 alone, and if we changed these items, there's still numerous parts that could still malfunction.Cost to replace the appliance is 2,473.87 incl vat.<\/p>

04\/06\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40623","activity_ticket_id":"41527","ticket_reference":"HDT42608","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Light issue","ticket_address_1":"33 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/19","activity_end":"2019-06-19 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50002","activity_notes":"Please can we have an electrician to go and fix the light outside the lift on the second floor I think? The brass ring which surrounds the light in the ceiling also needs fixing back please?","activity_timesheet":"1","ticket_notes_combined":"

14\/06\/2019 09:32 (jane)<\/b>Engineer attending today via keys <\/p>

20\/06\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40624","activity_ticket_id":"41528","ticket_reference":"HDT42609","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - no power ","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/05\/19","activity_end":"2019-05-28 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50003","activity_notes":"no power ","activity_timesheet":null,"ticket_notes_combined":"

28\/05\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40625","activity_ticket_id":"41529","ticket_reference":"HDT42610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Apt 5, 48 Newman St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/05\/19","activity_end":"2019-05-28 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50004","activity_notes":"Dovila called in to report that the sink in the kitchen is not holding water (Leaking) and has asked if an engineer can attend site this Tuesday or Wednesday to fix the issue (Engineer can pick up the set of keys from the officer as it is currenly empty) and then call her to let her know it has been fixed as a new tenant is due to move in that weekend.Contact number for Dovila: 07932 907 509","activity_timesheet":"1","ticket_notes_combined":"

29\/05\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40626","activity_ticket_id":"41530","ticket_reference":"HDT42611","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"Tap issue","ticket_address_1":"55 Warwick Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/05\/19","activity_end":"2019-05-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50005","activity_notes":"Please attend to change the kitchen tap","activity_timesheet":"1","ticket_notes_combined":"

29\/05\/2019 10:20 (sandra)<\/b>8 am Thursday <\/p>

30\/05\/2019 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40627","activity_ticket_id":"41531","ticket_reference":"HDT42612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/19","activity_end":"2019-05-28 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50006","activity_notes":"Could we please raise a job for the following:Check electrics and replace bulb - One of the lights in the corridor burned out again. Not sure why this happens as they are not on for so long and they have just recently been replaced. From what I can see its the same model as all other lights, which all work fine.Repair - the paint in the bathroom has a lot of cracks in it. I think this is due to the moisture. the paint is not really sticking to the wall. This is just in a particular area that was recently repainted, so I think it might be the type of paint used, as everywhere else it looks perfect.Redecoration - some time ago the fridge in flat 2 was defrosted and the door left open, which lead to a small leak on a wall in the kitchen.Service Desk- Could you please raise for Reddan to attend. ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2019 15:15 (jan)<\/b>Email to client for access for Dean on Monday, 3rd June at 8am and access for Alan on Friday am, 31st May<\/p>

03\/06\/2019 14:06 (jan)<\/b>Unable to gain access today. Email to reschedule for Wed, 5th June<\/p>

04\/06\/2019 09:37 (jan)<\/b>Booked for Wed, 5th June at 8am with keys<\/p>

05\/06\/2019 15:53 (sandra)<\/b>Test lighting circuit no faults found replace blown lamp<\/p>

07\/06\/2019 15:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40628","activity_ticket_id":"41531","ticket_reference":"HDT42612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/06\/19","activity_end":"2019-06-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50007","activity_notes":"Could we please raise a job for the following:Check electrics and replace bulb - One of the lights in the corridor burned out again. Not sure why this happens as they are not on for so long and they have just recently been replaced. From what I can see its the same model as all other lights, which all work fine.Repair - the paint in the bathroom has a lot of cracks in it. I think this is due to the moisture. the paint is not really sticking to the wall. This is just in a particular area that was recently repainted, so I think it might be the type of paint used, as everywhere else it looks perfect.Redecoration - some time ago the fridge in flat 2 was defrosted and the door left open, which lead to a small leak on a wall in the kitchen.Service Desk- Could you please raise for Reddan to attend. ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2019 15:15 (jan)<\/b>Email to client for access for Dean on Monday, 3rd June at 8am and access for Alan on Friday am, 31st May<\/p>

03\/06\/2019 14:06 (jan)<\/b>Unable to gain access today. Email to reschedule for Wed, 5th June<\/p>

04\/06\/2019 09:37 (jan)<\/b>Booked for Wed, 5th June at 8am with keys<\/p>

05\/06\/2019 15:53 (sandra)<\/b>Test lighting circuit no faults found replace blown lamp<\/p>

07\/06\/2019 15:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40629","activity_ticket_id":"41532","ticket_reference":"HDT42613","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"JH\/JH\/12127 - 55 Warwick Gardens, W14","ticket_address_1":"55 Warwick Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/19","activity_end":"2019-07-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50008","activity_notes":"To replace 2No x tiles to hallway and 3No x tiles to kitchen ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 15:40 (jan)<\/b>Booked for Tuesday, 4th June between 8 and 9am<\/p>

05\/06\/2019 09:01 (sandra)<\/b>Tiling works Awaiting tiles to complete.<\/p>

27\/06\/2019 08:56 (sandra)<\/b>still trying to source tiles <\/p>

27\/06\/2019 16:03 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 14:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 14:12 (sandra)<\/b>tenant now has the correct tiles<\/p>

11\/07\/2019 13:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40630","activity_ticket_id":"41533","ticket_reference":"HDT42614","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12913 - 96-100 New Cavendish Street ","ticket_address_1":"96-100 New Cavendish Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/05\/19","activity_end":"2019-05-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50009","activity_notes":"Following inspection found large section of stack will need replacing due to condition of stack.To allow for 2No engineers to gain access to and remove all fragile sections of cast iron pipework and supply and fit new.Commission on completion and leave watertight ","activity_timesheet":"1","ticket_notes_combined":"

29\/05\/2019 10:23 (jan)<\/b>Email for access Fri, 31st May at 8am<\/p>

31\/05\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40631","activity_ticket_id":"41534","ticket_reference":"HDT42615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat A, 23 Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/05\/19","activity_end":"2019-05-31 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50010","activity_notes":"Could we please arrange the redecorating of the stairway here for this Friday 31st May and have someone attend to take a look at the entrance door handle on the inside. Helpdesk: Could you please raise a work order for reddan. ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 16:19 (jan)<\/b>Awaiting confirmation of access for Friday, 31st May<\/p>

29\/05\/2019 10:12 (jan)<\/b>Booked for 31st May at 8.30am with keys<\/p>

29\/05\/2019 10:46 (sandra)<\/b>Dean to look at handle <\/p>

31\/05\/2019 09:33 (jan)<\/b>Door handle to be ordered<\/p>

07\/06\/2019 10:28 (sandra)<\/b>booked Travis in to look and taken details <\/p>

07\/06\/2019 13:32 (jan)<\/b>Email for access Mon, 10th June to take a look at the door handle<\/p>

10\/06\/2019 14:42 (jane)<\/b>Door handle on order 3-5 working days <\/p>

13\/06\/2019 11:48 (jan)<\/b>Email to tenant for access on Tues, am, 18th June<\/p>

14\/06\/2019 11:54 (jan)<\/b>Booked for Tues am, 18th June to fit the door handle<\/p>

18\/06\/2019 10:10 (jane)<\/b>Special order handle has come into stock, needs to be programmed in <\/p>

27\/06\/2019 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40632","activity_ticket_id":"41534","ticket_reference":"HDT42615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat A, 23 Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/19","activity_end":"2019-05-31 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50011","activity_notes":"Could we please arrange the redecorating of the stairway here for this Friday 31st May and have someone attend to take a look at the entrance door handle on the inside. Helpdesk: Could you please raise a work order for reddan. ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 16:19 (jan)<\/b>Awaiting confirmation of access for Friday, 31st May<\/p>

29\/05\/2019 10:12 (jan)<\/b>Booked for 31st May at 8.30am with keys<\/p>

29\/05\/2019 10:46 (sandra)<\/b>Dean to look at handle <\/p>

31\/05\/2019 09:33 (jan)<\/b>Door handle to be ordered<\/p>

07\/06\/2019 10:28 (sandra)<\/b>booked Travis in to look and taken details <\/p>

07\/06\/2019 13:32 (jan)<\/b>Email for access Mon, 10th June to take a look at the door handle<\/p>

10\/06\/2019 14:42 (jane)<\/b>Door handle on order 3-5 working days <\/p>

13\/06\/2019 11:48 (jan)<\/b>Email to tenant for access on Tues, am, 18th June<\/p>

14\/06\/2019 11:54 (jan)<\/b>Booked for Tues am, 18th June to fit the door handle<\/p>

18\/06\/2019 10:10 (jane)<\/b>Special order handle has come into stock, needs to be programmed in <\/p>

27\/06\/2019 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40633","activity_ticket_id":"41533","ticket_reference":"HDT42614","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12913 - 96-100 New Cavendish Street ","ticket_address_1":"96-100 New Cavendish Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/19","activity_end":"2019-05-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50012","activity_notes":"Following inspection found large section of stack will need replacing due to condition of stack.To allow for 2No engineers to gain access to and remove all fragile sections of cast iron pipework and supply and fit new.Commission on completion and leave watertight ","activity_timesheet":"1","ticket_notes_combined":"

29\/05\/2019 10:23 (jan)<\/b>Email for access Fri, 31st May at 8am<\/p>

31\/05\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40634","activity_ticket_id":"41535","ticket_reference":"HDT42616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No running water ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7BA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/05\/19","activity_end":"2019-05-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50013","activity_notes":"Maria Schmet (07805663086) who lives at Flat No.2.1, 28 Lisle Street, WC2H 7BA reported that she has no running water. Requested that an engineer attend site in the morning and fix problem.","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40635","activity_ticket_id":"41536","ticket_reference":"HDT42617","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"05\/06\/19","activity_end":"2019-06-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50014","activity_notes":"Please arrange for an appliance engineer to attend site: Flat 1 - 58a Shaftesbury Avenue to investigate and repair the broken washing machine.","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2019 10:30 (jan)<\/b>Awaiting tenant contact details<\/p>

04\/06\/2019 14:41 (jan)<\/b>Booked for Wed pm, 5th June with keys<\/p>

06\/06\/2019 14:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40636","activity_ticket_id":"41537","ticket_reference":"HDT42618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot running water","ticket_address_1":"Apt 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/05\/19","activity_end":"2019-05-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50015","activity_notes":"Please can you arrange for someone to visit the apartment today as there is no hot running water coming out of the taps , shower etc in the apartment. Our maintenance visited the apartment this morning and had to reset set the boiler which is now fine.","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2019 10:52 (jan)<\/b>Awaiting access for today between 2 and 3pm<\/p>

29\/05\/2019 16:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40637","activity_ticket_id":"41538","ticket_reference":"HDT42619","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Lock change","ticket_address_1":"68 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/19","activity_end":"2019-05-29 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50016","activity_notes":"Please can you replace the existing lock on the boiler room door to an FB2 lock please? It must be FB2.","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2019 15:54 (sandra)<\/b>fb2 lock ordered <\/p>

30\/05\/2019 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40638","activity_ticket_id":"41478","ticket_reference":"HDT42559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/19","activity_end":"2019-05-29 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50017","activity_notes":"Please raise a work order for Reddan to attend to the below issues:- re silicone shower cubicle \/ replace shower head- kitchen sink loose tap- loose cupboard under the sink- test smoke\/heat detectors.Please collect keys from site office.New tenancy starts this Friday.Also, to fill all holes and gaps in the kitchen\/ living room areas.Roy, you did point this out. Can this be done before Friday.need to re-grout the bathroom floor replace shower door seals","activity_timesheet":"1","ticket_notes_combined":"

21\/05\/2019 13:31 (sandra)<\/b>Decorator booked for 22\/5 <\/p>

21\/05\/2019 14:16 (jan)<\/b>Decorating scheduled for Wed, 22nd May<\/p>

24\/05\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 10:33 (jan)<\/b>(Ticket Re-Opened)<\/p>

28\/05\/2019 10:34 (jan)<\/b>Email for access this afternoon<\/p>

28\/05\/2019 14:13 (sandra)<\/b>keys <\/p>

28\/05\/2019 16:06 (sandra )<\/b>(Ticket Closed)<\/p>

28\/05\/2019 16:06 (sandra)<\/b>new shower head and silicone replaced <\/p>

29\/05\/2019 10:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/05\/2019 10:56 (sandra)<\/b>29\/5 <\/p>

29\/05\/2019 11:29 (sandra)<\/b>shower seals ordered and returning tomorrow to fit.<\/p>

30\/05\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40639","activity_ticket_id":"41508","ticket_reference":"HDT42589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12906 - Newport Sandringham","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/19","activity_end":"2019-05-29 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50018","activity_notes":"Repairs to loose bollards","activity_timesheet":"1","ticket_notes_combined":"

07\/06\/2019 15:58 (sandra)<\/b>Returning Monday to continue<\/p>

12\/06\/2019 13:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40640","activity_ticket_id":"41537","ticket_reference":"HDT42618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot running water","ticket_address_1":"Apt 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/19","activity_end":"2019-05-29 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50019","activity_notes":"Please can you arrange for someone to visit the apartment today as there is no hot running water coming out of the taps , shower etc in the apartment. Our maintenance visited the apartment this morning and had to reset set the boiler which is now fine.","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2019 10:52 (jan)<\/b>Awaiting access for today between 2 and 3pm<\/p>

29\/05\/2019 16:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40642","activity_ticket_id":"41470","ticket_reference":"HDT42551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cupboards and drawer mechanisms","ticket_address_1":"Flat 1, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/19","activity_end":"2019-05-30 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50021","activity_notes":"Some of the push and open mechanisms on the cupboards and drawers in the kitchen are broken\/not working properly. Please could you send someone to fix them?","activity_timesheet":"1","ticket_notes_combined":"

17\/05\/2019 15:07 (jan)<\/b>Email for access on Monday, 20th May<\/p>

17\/05\/2019 16:10 (jan)<\/b>Scheduled for Monday, 20th May with keys. Knock before entry <\/p>

20\/05\/2019 14:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/05\/2019 16:02 (jan)<\/b>(Ticket Re-Opened)<\/p>

30\/05\/2019 11:21 (sandra)<\/b>new closer for cupboard ordered <\/p>

30\/05\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40643","activity_ticket_id":"41539","ticket_reference":"HDT42620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock stuck","ticket_address_1":"Quantic House, College Parade","ticket_address_2":"Salusbury Rd","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/19","activity_end":"2019-05-29 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50022","activity_notes":"Please attend site ASAP as tenant from Flat 6 (Lauren, 07947 027 053) has reported the following issue with the front door: It will not open with a key, or the handle, it will only open if someone presses the buzzer. Please attend urgently","activity_timesheet":"1","ticket_notes_combined":"

30\/05\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40644","activity_ticket_id":"41540","ticket_reference":"HDT42621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"34 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/05\/19","activity_end":"2019-05-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50023","activity_notes":"Please raise a works order for Reddan to attend to a leak at Cafe Murano - 34 Tavistock Street as per email below.The water dried out straight away, but unfortunately yesterday I notice a water lick on our pastificio toilet coming from the sealing . Theres a crack in the sealing. Seem to come from the flat above. Can you please have a look of it? ","activity_timesheet":"1","ticket_notes_combined":"

29\/05\/2019 16:38 (jan)<\/b>Access requested to flats above<\/p>

31\/05\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40645","activity_ticket_id":"41541","ticket_reference":"HDT42622","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door","ticket_address_1":"5A Rupert Court (main door)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/19","activity_end":"2019-05-30 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50024","activity_notes":"Please raise a work order for Reddan to attend site to make good the kick plate on the black door.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

30\/05\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40646","activity_ticket_id":"41542","ticket_reference":"HDT42623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock broken","ticket_address_1":"38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/05\/19","activity_end":"2019-05-30 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50025","activity_notes":"The lock on the front door has been broken again (evidence attached).This means that the door is not locking, even when it's pulled to (at least inconsistently). Please can we look into this? It seems to be happening on a weekly basis at present.","activity_timesheet":"1","ticket_notes_combined":"

30\/05\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40647","activity_ticket_id":"41543","ticket_reference":"HDT42624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12878 - 3rd Floor Flat, 5 Gerrard Street ","ticket_address_1":"3rd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/19","activity_end":"2019-06-26 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50026","activity_notes":"To disconnect and remove existing hob and dispose off correctly.To then supply and fit new hob to match existing, commission on completion and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2019 16:38 (sandra)<\/b>ordered hob <\/p>

17\/06\/2019 14:33 (sandra)<\/b>Please hold on to this first. We want the tenant to clean her kitchen hood\/filter before we install new hob. <\/p>

08\/07\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40648","activity_ticket_id":"41545","ticket_reference":"HDT42626","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"Toilet leaking","ticket_address_1":"Nell of Old Drury, 29 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/05\/19","activity_end":"2019-05-30 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50027","activity_notes":"29 Catherine Street, his gents toilets are leaking, someone has kicked the waste causing a leak, need someone today Can you call him on his mobile to confirm a time please : 07940 495 369","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2019 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40649","activity_ticket_id":"41544","ticket_reference":"HDT42625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap needs replacing","ticket_address_1":"Apt 2, 36A Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/05\/19","activity_end":"2019-05-30 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50028","activity_notes":"We had an issue last night with taps in the above guest couldnt turn off the water. We have been in this morning and found that The tap needs replacing as the rod that goes through the middle has snapped off.Could we please arrange for the taps to be changed as soon as possible?","activity_timesheet":"1","ticket_notes_combined":"

31\/05\/2019 10:14 (sandra)<\/b>new taps ordered <\/p>

03\/06\/2019 11:21 (jan)<\/b>Email for access today<\/p>

03\/06\/2019 12:57 (jan)<\/b>To return Tues, 4th June to fit tap and address the bath drainage issue<\/p>

03\/06\/2019 14:44 (jane)<\/b>Part on order from ScrewFIx ready for collection tomorrow<\/p>

04\/06\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40650","activity_ticket_id":"41546","ticket_reference":"HDT42627","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Door number 3","ticket_address_1":"Flat 3, 25 Shorts Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/05\/19","activity_end":"2019-05-30 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50029","activity_notes":"Please could you order (Door number 3) online on your credit card and then delivery to: Thomas Neal centre Thomas Neals Centre 29-41 Earlham Street WC2H 9LD (next to Fly London).Please see link below to order from; https:\/\/www.finnishdesignshop.com\/decoration-decorative-objects-numbers-and-letters-wire-number-p-10214-31.html","activity_timesheet":null,"ticket_notes_combined":"

30\/05\/2019 16:28 (jan)<\/b>Ordered<\/p>

31\/05\/2019 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40651","activity_ticket_id":"41534","ticket_reference":"HDT42615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat A, 23 Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/19","activity_end":"2019-06-10 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50030","activity_notes":"Could we please arrange the redecorating of the stairway here for this Friday 31st May and have someone attend to take a look at the entrance door handle on the inside. Helpdesk: Could you please raise a work order for reddan. ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 16:19 (jan)<\/b>Awaiting confirmation of access for Friday, 31st May<\/p>

29\/05\/2019 10:12 (jan)<\/b>Booked for 31st May at 8.30am with keys<\/p>

29\/05\/2019 10:46 (sandra)<\/b>Dean to look at handle <\/p>

31\/05\/2019 09:33 (jan)<\/b>Door handle to be ordered<\/p>

07\/06\/2019 10:28 (sandra)<\/b>booked Travis in to look and taken details <\/p>

07\/06\/2019 13:32 (jan)<\/b>Email for access Mon, 10th June to take a look at the door handle<\/p>

10\/06\/2019 14:42 (jane)<\/b>Door handle on order 3-5 working days <\/p>

13\/06\/2019 11:48 (jan)<\/b>Email to tenant for access on Tues, am, 18th June<\/p>

14\/06\/2019 11:54 (jan)<\/b>Booked for Tues am, 18th June to fit the door handle<\/p>

18\/06\/2019 10:10 (jane)<\/b>Special order handle has come into stock, needs to be programmed in <\/p>

27\/06\/2019 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40652","activity_ticket_id":"41547","ticket_reference":"HDT42628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12843 - Flat 1, 34 Rupert Street ","ticket_address_1":"Flat 1, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"31\/05\/19","activity_end":"2019-05-31 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50031","activity_notes":"To supply and install 3No new emergency bulkheads fittings to the corridor, allow to be installed using surface mini trunking to contain the new cabling, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2019 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40653","activity_ticket_id":"41548","ticket_reference":"HDT42629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/06\/19","activity_end":"2019-06-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50032","activity_notes":"Could we please provide a meter reading for Daniel?Also - could we please raise a job for Reddan to attend to redecorate following the leak, and to jet wash the deck and clear away the metter removed from the hopper?","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2019 16:41 (sandra)<\/b>Booked for Monday <\/p>

03\/06\/2019 14:16 (jan)<\/b>Booked for Tues, 4th June after 10.30am to assess the decking<\/p>

04\/06\/2019 14:57 (sandra)<\/b>jetwashed decked area <\/p>

06\/06\/2019 11:34 (jan)<\/b>Email for access on Monday, 10th June<\/p>

06\/06\/2019 13:25 (jan)<\/b>Decorating works booked for Monday, 10th June after 10.30am<\/p>

10\/06\/2019 14:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40654","activity_ticket_id":"41548","ticket_reference":"HDT42629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1, 15 Tavistock St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/06\/19","activity_end":"2019-06-10 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50033","activity_notes":"Could we please provide a meter reading for Daniel?Also - could we please raise a job for Reddan to attend to redecorate following the leak, and to jet wash the deck and clear away the metter removed from the hopper?","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2019 16:41 (sandra)<\/b>Booked for Monday <\/p>

03\/06\/2019 14:16 (jan)<\/b>Booked for Tues, 4th June after 10.30am to assess the decking<\/p>

04\/06\/2019 14:57 (sandra)<\/b>jetwashed decked area <\/p>

06\/06\/2019 11:34 (jan)<\/b>Email for access on Monday, 10th June<\/p>

06\/06\/2019 13:25 (jan)<\/b>Decorating works booked for Monday, 10th June after 10.30am<\/p>

10\/06\/2019 14:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40655","activity_ticket_id":"41549","ticket_reference":"HDT42630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of Storage Cabin","ticket_address_1":"5A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/19","activity_end":"2019-05-31 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50034","activity_notes":"Please raise a work order for Reddan to remove and dispose a small storage cabin.All items\/lightings from the cabin will need to be transferred to 25A Wardour st - 1st Floor landing store room.Reddan, can you please arrange for next week. ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2019 16:39 (sandra)<\/b>Reddan, can you please arrange for next week. <\/p>

04\/06\/2019 09:12 (sandra)<\/b>, reattended and cleared out the lock up, moving items that are to be kept to 25 wardour St and started disassembling the lock up,will reattend to clear rubbish. <\/p>

07\/06\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40656","activity_ticket_id":"41550","ticket_reference":"HDT42631","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st Floor Shower","ticket_address_1":"KPF, 1st Floor, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/05\/19","activity_end":"2019-05-31 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50035","activity_notes":"The thermostat shroud has come loose from the control, please could one of the team attend site to fix.","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2019 10:13 (jan)<\/b>Email for access on Monday to assess the jetting works<\/p>

03\/06\/2019 13:04 (sandra)<\/b>shower spares to be sourced<\/p>

03\/06\/2019 14:43 (jane)<\/b>Part on order, should be delivered within 3 days <\/p>

10\/06\/2019 15:43 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40657","activity_ticket_id":"41490","ticket_reference":"HDT42571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 29TH MAY","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/05\/19","activity_end":"2019-05-31 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50036","activity_notes":"We have a tenant moving out of 79 St Martins Lane, flat 2 on the 26th of May. Could i please book a ITC for the 27th? ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:15 (jan)<\/b>Booked for Tuesday, 28th May<\/p>

28\/05\/2019 14:12 (jan)<\/b>Rescheduled for Wed, 29th May<\/p>

29\/05\/2019 15:24 (sandra)<\/b>list completed and sent to client for approval <\/p>

31\/05\/2019 14:51 (sandra)<\/b>ordered new extractor fan <\/p>

04\/06\/2019 09:07 (sandra)<\/b>service recommended <\/p>

04\/06\/2019 10:45 (sandra)<\/b>supplied and fitted mixer tap <\/p>

17\/06\/2019 11:11 (sandra)<\/b>Replaced extractor fan in main room and replaced blown lamp in bathroom light<\/p>

20\/06\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>

03\/07\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

08\/07\/2019 11:27 (sandra)<\/b>Completed job by fitting new air vents and sash window stops.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40658","activity_ticket_id":"41490","ticket_reference":"HDT42571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 29TH MAY","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50037","activity_notes":"Bathroom Cupboardinside the cupboard the boiler is stating a service is required.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:15 (jan)<\/b>Booked for Tuesday, 28th May<\/p>

28\/05\/2019 14:12 (jan)<\/b>Rescheduled for Wed, 29th May<\/p>

29\/05\/2019 15:24 (sandra)<\/b>list completed and sent to client for approval <\/p>

31\/05\/2019 14:51 (sandra)<\/b>ordered new extractor fan <\/p>

04\/06\/2019 09:07 (sandra)<\/b>service recommended <\/p>

04\/06\/2019 10:45 (sandra)<\/b>supplied and fitted mixer tap <\/p>

17\/06\/2019 11:11 (sandra)<\/b>Replaced extractor fan in main room and replaced blown lamp in bathroom light<\/p>

20\/06\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>

03\/07\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

08\/07\/2019 11:27 (sandra)<\/b>Completed job by fitting new air vents and sash window stops.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40659","activity_ticket_id":"41490","ticket_reference":"HDT42571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 29TH MAY","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50038","activity_notes":"vacant with keys extractor needs replacinglight not working in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:15 (jan)<\/b>Booked for Tuesday, 28th May<\/p>

28\/05\/2019 14:12 (jan)<\/b>Rescheduled for Wed, 29th May<\/p>

29\/05\/2019 15:24 (sandra)<\/b>list completed and sent to client for approval <\/p>

31\/05\/2019 14:51 (sandra)<\/b>ordered new extractor fan <\/p>

04\/06\/2019 09:07 (sandra)<\/b>service recommended <\/p>

04\/06\/2019 10:45 (sandra)<\/b>supplied and fitted mixer tap <\/p>

17\/06\/2019 11:11 (sandra)<\/b>Replaced extractor fan in main room and replaced blown lamp in bathroom light<\/p>

20\/06\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>

03\/07\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

08\/07\/2019 11:27 (sandra)<\/b>Completed job by fitting new air vents and sash window stops.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40660","activity_ticket_id":"41490","ticket_reference":"HDT42571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 29TH MAY","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/05\/19","activity_end":"2019-05-31 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50039","activity_notes":"We have a tenant moving out of 79 St Martins Lane, flat 2 on the 26th of May. Could i please book a ITC for the 27th? Service Desk Can you please raise a work order for reddan to attend? No tenants due to move inSorry can i change this check to the 29th, the move out date have changed","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:15 (jan)<\/b>Booked for Tuesday, 28th May<\/p>

28\/05\/2019 14:12 (jan)<\/b>Rescheduled for Wed, 29th May<\/p>

29\/05\/2019 15:24 (sandra)<\/b>list completed and sent to client for approval <\/p>

31\/05\/2019 14:51 (sandra)<\/b>ordered new extractor fan <\/p>

04\/06\/2019 09:07 (sandra)<\/b>service recommended <\/p>

04\/06\/2019 10:45 (sandra)<\/b>supplied and fitted mixer tap <\/p>

17\/06\/2019 11:11 (sandra)<\/b>Replaced extractor fan in main room and replaced blown lamp in bathroom light<\/p>

20\/06\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>

03\/07\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

08\/07\/2019 11:27 (sandra)<\/b>Completed job by fitting new air vents and sash window stops.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40661","activity_ticket_id":"41323","ticket_reference":"HDT42404","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12866 - L K Bennett - 137 Long Acre - TENANTS SIGNAGE ONLY TO BE DONE ASAP ","ticket_address_1":"LK Bennett - 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/06\/19","activity_end":"2019-06-05 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50040","activity_notes":"Removal of signage and fixtures ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 13:54 (sandra)<\/b>Removed signage inside and outside. Also cleaned perpex as you could still see the name. Tim requested this<\/p>

07\/05\/2019 13:54 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 11:29 (sandra)<\/b>only item one completed <\/p>

30\/05\/2019 09:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/05\/2019 10:49 (sandra)<\/b>Booked in for June 5th <\/p>

04\/06\/2019 09:25 (sandra)<\/b>booked for wednesday and thursday <\/p>

07\/06\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 14:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2019 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40662","activity_ticket_id":"41323","ticket_reference":"HDT42404","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12866 - L K Bennett - 137 Long Acre - TENANTS SIGNAGE ONLY TO BE DONE ASAP ","ticket_address_1":"LK Bennett - 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/06\/19","activity_end":"2019-06-05 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50041","activity_notes":"Removal of signage and fixtures 2) To allow for a two man team to attend site and dismantle all fixture and fittings to both ground andbasement levels as directed. Cart away and dispose of environmentally friendly at wate transfer site.Wednesday 5th June ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 13:54 (sandra)<\/b>Removed signage inside and outside. Also cleaned perpex as you could still see the name. Tim requested this<\/p>

07\/05\/2019 13:54 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 11:29 (sandra)<\/b>only item one completed <\/p>

30\/05\/2019 09:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/05\/2019 10:49 (sandra)<\/b>Booked in for June 5th <\/p>

04\/06\/2019 09:25 (sandra)<\/b>booked for wednesday and thursday <\/p>

07\/06\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 14:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2019 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40663","activity_ticket_id":"41551","ticket_reference":"HDT42632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/19","activity_end":"2019-05-31 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50042","activity_notes":"Please raise a work order for Reddam to attend to replace lamps in common parts main entrance.Allan already aware","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2019 16:44 (sandra)<\/b>Alan aware <\/p>

04\/06\/2019 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40664","activity_ticket_id":"41552","ticket_reference":"HDT42633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door lock","ticket_address_1":"60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/05\/19","activity_end":"2019-05-31 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50043","activity_notes":"Please raise a work order for Reddan to attend to repair main door lock, there appears to be only one screw holding it in place so needs to be made more secure.","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2019 16:41 (sandra)<\/b>Booked for Monday <\/p>

21\/06\/2019 16:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40665","activity_ticket_id":"41553","ticket_reference":"HDT42634","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12916 - Flat D, 86 Portland Place","ticket_address_1":"Flat D, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/06\/19","activity_end":"2019-06-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50044","activity_notes":"Water damaged ceiling repairs ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2019 11:20 (jan)<\/b>Email for access on Monday, 3rd June between 9 and 10am<\/p>

31\/05\/2019 11:37 (jan)<\/b>Booked for Monday, 3rd June between 9 and 10am<\/p>

03\/06\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40666","activity_ticket_id":"41554","ticket_reference":"HDT42635","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Cleaning","ticket_address_1":"Sussex House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/06\/19","activity_end":"2019-06-01 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50045","activity_notes":"I need someone tomorrow to carry out some cleaning , which is more fun than its sounds and is more handyman focused Any works relating to Sussex house fall under CIS I need the following:Saturday : Handyman to assist with Low level pavement brushing around Sussex house ( Bucket and a brush ) , to assist with wiping down and low level glazing , to assist with tidying up office floors for photo presentation , to assist with tidying up retail floors for photo presentation ","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40667","activity_ticket_id":"41506","ticket_reference":"HDT42587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12895 - Flat 2, 26 Rose Street ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/05\/19","activity_end":"2019-05-31 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50046","activity_notes":"Repair or replacement of dishwasher","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2019 08:21 (sandra)<\/b>JH to order <\/p>

24\/05\/2019 14:32 (sandra)<\/b>Neff integrated dishwasher ordered by Repairaid <\/p>

28\/05\/2019 10:31 (jan)<\/b>Delivery of dishwasher between 3 and 5 working days<\/p>

31\/05\/2019 14:30 (jan)<\/b>Email for access on Tues, 4th June between 10am and 2pm<\/p>

03\/06\/2019 08:14 (sandra)<\/b>emailed tenant for confirmation and email contractor to go ahead. <\/p>

06\/06\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40668","activity_ticket_id":"41555","ticket_reference":"HDT42636","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cupboard","ticket_address_1":"60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/19","activity_end":"2019-06-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50047","activity_notes":"Please raise a work order for Reddan to gain entry to the first floor cupboard which is on a yale lock, take pictures and provide 2 new keys.Please let me know how soon this can be done.","activity_timesheet":"1","ticket_notes_combined":"

31\/05\/2019 14:50 (jan)<\/b>Scheduled for Monday, 3rd June<\/p>

31\/05\/2019 16:41 (sandra)<\/b>booked for Monday <\/p>

03\/06\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40669","activity_ticket_id":"41556","ticket_reference":"HDT42637","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/12904 - Unit 3, Slingsby Place - SPLIT INVOICE 50\/50","ticket_address_1":"Unit 3, Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/19","activity_end":"2019-06-03 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50048","activity_notes":"Additional sockets ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2019 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40670","activity_ticket_id":"41557","ticket_reference":"HDT42638","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12865 - 14 Upper St Martins Lane, London, WC2","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/06\/19","activity_end":"2019-06-03 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50049","activity_notes":"To carry out preparation works to 2No bulk-heads to 2No windows on 3rd and 2nd floors following water damage and redecorate to match existing","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40671","activity_ticket_id":"41561","ticket_reference":"HDT42642","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/12827 - 17 Slingsby Place - GREEN ROOF ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/19","activity_end":"2019-06-03 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50050","activity_notes":"To replace 5No broken light fittings to second floor plant room, side of first floor plant room and to escape route with LED equivalent fittings, commission on completion and leave in full working orderTo also convert 4No round fittings on the escape staircase to LED emergency fittings","activity_timesheet":"1","ticket_notes_combined":"

07\/06\/2019 15:49 (sandra)<\/b>To be scheduled in once parts have arrived <\/p>

17\/06\/2019 16:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40672","activity_ticket_id":"41563","ticket_reference":"HDT42644","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - four smell and leak from pipe","ticket_address_1":"Flat 1","ticket_address_2":"94 New Cavendish Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/19","activity_end":"2019-06-03 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50051","activity_notes":"leak from pipe","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>

03\/06\/2019 08:42 (sandra)<\/b>Foul smell and leak from pipe This is a blockage but decking needs to be lifted to get to the drain cover I think Box surround also needs to be removed due to possibly a broken pipe. There is a lot of damp coming inside of bedroom.Also there seems to toilet tissue splattered on to a glass door but I could not see any problems above. THIS WILL REQUIRE TWO MEN DUE TO THE DECKING REQUIRING LIFTING. Masks may need to be worn as there are a lot of small flies. On a different note the shower is causing damp underneath the window. The tiles have blown and need removing, drying before being replaced.......if possible.<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40673","activity_ticket_id":"41564","ticket_reference":"HDT42645","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fuse issue - QUOTATION GIVEN ","ticket_address_1":"Flat 6, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/19","activity_end":"2019-06-03 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50052","activity_notes":"One of the fuses at home it,s not working, we realised this weekend, so the lights in the living room and some other things aren't working, but I think it's just this fuse. Could the people coming today take a look into this please? Or could you please send someone to check?","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 09:00 (sandra)<\/b>Except for the bottom hot water element which is causing the board to trip. Top element is okNeeds replacing<\/p>

07\/06\/2019 15:53 (sandra)<\/b>everything is now working but top element in water heater needs replacing. element on order <\/p>

12\/06\/2019 14:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40674","activity_ticket_id":"41558","ticket_reference":"HDT42639","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12870 - 137 Long Acre ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/19","activity_end":"2019-06-03 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50053","activity_notes":"Replacement locks ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40675","activity_ticket_id":"41558","ticket_reference":"HDT42639","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12870 - 137 Long Acre ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50054","activity_notes":"Replacement locks ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40676","activity_ticket_id":"41560","ticket_reference":"HDT42641","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12917 - 6th Floor, 17 Slingsby Place ","ticket_address_1":"6th Floor, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"20\/06\/19","activity_end":"2019-06-20 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50055","activity_notes":"To carry out five yearly fixed wiring test and issue report on completion ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 15:50 (sandra)<\/b>To be scheduled in<\/p>

14\/06\/2019 16:09 (jane)<\/b>Attending on Thursday 20th June <\/p>

08\/07\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40677","activity_ticket_id":"41562","ticket_reference":"HDT42643","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12825 - 10 Slingsby Place","ticket_address_1":"10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"03\/06\/19","activity_end":"2019-06-03 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50056","activity_notes":"To carry out preventative maintenance to the automatic revolving door to the main entrance at the above site, as per maintenance schedule and specification attached ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 15:49 (sandra)<\/b>to be scheduled in once parts have arrived <\/p>

11\/06\/2019 10:36 (jan)<\/b>R & B will attend on Wed, 12th June at 7am<\/p>

13\/06\/2019 12:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40678","activity_ticket_id":"41559","ticket_reference":"HDT42640","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12918 - 138 Long Acre (LK Bennett)","ticket_address_1":"137 Long Acre (LK Bennett)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"20\/06\/19","activity_end":"2019-06-20 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50057","activity_notes":"To carry out five yearly fixed wiring test and issue report on completion ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 15:51 (sandra)<\/b>to be scheduled in<\/p>

14\/06\/2019 16:09 (jane)<\/b>Attending on Thursday 20th June <\/p>

26\/06\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40679","activity_ticket_id":"41565","ticket_reference":"HDT42646","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"96-100 New Cavendish St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/06\/19","activity_end":"2019-06-03 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50058","activity_notes":"Please call Reddan back urgently to fix yet another leak\/cracked downpipe or waste water joint - similar location as before but it appears that the replaced section caused another co-joint to crack or come loose. Water is pouring out when either Jacqueline or we use our kitchens. Peter can show them where. Please ensure Reddan actually tests all wastepipes outside on or under the fire escape and replaces anything which is dilapidated or broken - Peter can enter our flat if necessary to run water through. ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40680","activity_ticket_id":"41567","ticket_reference":"HDT42648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Apt 3, 36A Wellington St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/06\/19","activity_end":"2019-06-03 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50059","activity_notes":"There is a slight leak behind the toilet in the above going down into the apartment below via the light fitting with fan in. We looked at it over the weekend but it looks like the toilet needs to be removed to turn the water off. Can this please be investigated and the leak fixed today?","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2019 11:22 (jan)<\/b>Email for access asap today<\/p>

03\/06\/2019 15:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40681","activity_ticket_id":"41568","ticket_reference":"HDT42649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock change","ticket_address_1":"Flat 1, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/19","activity_end":"2019-06-03 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50060","activity_notes":"Could we please send someone to flat 1, 31 Catherine street to change the lock to the french doors in the bedroom. There is two sets, we want to change the lock in the second doors that lead to their balcony area. Service desk- Please arrange a work order for reddan. ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2019 14:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40682","activity_ticket_id":"41569","ticket_reference":"HDT42650","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"Cistern in gents toilet","ticket_address_1":"Nell of Old Drury, 29 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/06\/19","activity_end":"2019-06-03 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50061","activity_notes":"The cistern in the gents toilet has a low fill up due to it having the wrong flush fitted.","activity_timesheet":"1","ticket_notes_combined":"

03\/06\/2019 14:11 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40683","activity_ticket_id":"41570","ticket_reference":"HDT42651","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into hair salon","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/06\/19","activity_end":"2019-06-03 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50062","activity_notes":"Please raise a work order for Reddan to attend.Reddan, I've checked and found a pool of water at the base of toilet pan.. Cleaners have mopped it dry now.Can someone attend today to investigate.","activity_timesheet":"1","ticket_notes_combined":"

03\/06\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>

04\/06\/2019 12:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/06\/2019 12:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40684","activity_ticket_id":"41571","ticket_reference":"HDT42652","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Snagging","ticket_address_1":"The Ink Factory, 49 Neal St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/06\/19","activity_end":"2019-06-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50063","activity_notes":"Snagging following decorative works","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 09:40 (jan)<\/b>Email for access Wed, 5th June<\/p>

04\/06\/2019 15:58 (jan)<\/b>Booked for Wed, 5th June for snagging<\/p>

07\/06\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40685","activity_ticket_id":"41572","ticket_reference":"HDT42653","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12907 - Flat 4, Quantic House, College Parade, NW6","ticket_address_1":"Flat 4, Quantic House","ticket_address_2":"College Parade","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/06\/19","activity_end":"2019-06-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50064","activity_notes":"Redecoration of water damaged ceiling ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2019 16:24 (jan)<\/b>Booked for Wed, 12th June at 8am. Tenant will provide access<\/p>

14\/06\/2019 10:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40686","activity_ticket_id":"41573","ticket_reference":"HDT42654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door frame needs replacing ","ticket_address_1":"2nd Floor Flat, 76 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/06\/19","activity_end":"2019-06-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50065","activity_notes":"Due to a break in the door frame on 2nd floor flat needs to be made good\/replaced.whilst there can you please check on the main door which I find is not level with the bottom door frame. Can you fit a London Bar or can you look at making the door level again. ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2019 09:03 (sandra)<\/b>temporary repair made <\/p>

04\/06\/2019 10:05 (jan)<\/b>Email for access Wed, 5th June between 8 and 9am to replace door frame<\/p>

04\/06\/2019 10:23 (jan)<\/b>Booked for Wed, 5th June between 8 and 9am. With keys, knock before entry<\/p>

06\/06\/2019 13:24 (jan)<\/b>Email for access for door works Fri, 7th June and decorating on Monday, 10th June<\/p>

07\/06\/2019 14:18 (sandra )<\/b>(Ticket Closed)<\/p>

07\/06\/2019 15:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2019 16:21 (jan)<\/b>Decorating works booked for Monday between 9 and 10am with keys<\/p>

10\/06\/2019 14:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40687","activity_ticket_id":"41574","ticket_reference":"HDT42655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door getting stuck","ticket_address_1":"43a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 1TA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/19","activity_end":"2019-06-04 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50066","activity_notes":"Please attend 43A as the front main door of the building (the street door) is still getting stuck and notshutting automatically. This was reported a few weeks back, and I believe that someone did come tolook at it, but the issue persists","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2019 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40688","activity_ticket_id":"41575","ticket_reference":"HDT42656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year electrical test ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"04\/06\/19","activity_end":"2019-06-04 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50067","activity_notes":" 5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40689","activity_ticket_id":"41564","ticket_reference":"HDT42645","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fuse issue - QUOTATION GIVEN ","ticket_address_1":"Flat 6, Wellington Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/19","activity_end":"2019-06-04 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50068","activity_notes":"One of the fuses at home it,s not working, we realised this weekend, so the lights in the living room and some other things aren't working, but I think it's just this fuse. Could the people coming today take a look into this please? Or could you please send someone to check?","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 09:00 (sandra)<\/b>Except for the bottom hot water element which is causing the board to trip. Top element is okNeeds replacing<\/p>

07\/06\/2019 15:53 (sandra)<\/b>everything is now working but top element in water heater needs replacing. element on order <\/p>

12\/06\/2019 14:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40690","activity_ticket_id":"41576","ticket_reference":"HDT42657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12923 - Flat 4, 17a Catherine Street","ticket_address_1":"Flat 4, 17a Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/19","activity_end":"2019-06-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50069","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2019 15:13 (jan)<\/b>Email for access on Sat, 14th June to fit the new boiler<\/p>

06\/06\/2019 15:21 (jan)<\/b>Booked for Sat, 15th June at 8am. Access via tenant<\/p>

17\/06\/2019 13:33 (sandra)<\/b>Boiler replacement needs to be re-arranged,<\/p>

18\/06\/2019 13:39 (jane)<\/b>Programmed in for Friday at 8am with the tenant direct <\/p>

26\/06\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40691","activity_ticket_id":"41577","ticket_reference":"HDT42658","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12928 - 94 New Cavendish Street","ticket_address_1":"94 New Cavendish Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/06\/19","activity_end":"2019-06-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50070","activity_notes":"To gain access to basement lightwell area and lift the existing decking to enable us to unblock the drain and clean down the area, also to repair and rectify leak on pipework and sealed, water tested and commissioned on completion and left watertight.Reinstated all decking on completion ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2019 09:49 (jan)<\/b>Booked for Wednesday, 5th June at 8am. Access via tenant<\/p>

04\/06\/2019 10:00 (jan)<\/b>Booked for Wed, 5th June at 8am. Access via tenant<\/p>

05\/06\/2019 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40692","activity_ticket_id":"41577","ticket_reference":"HDT42658","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12928 - 94 New Cavendish Street","ticket_address_1":"94 New Cavendish Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/19","activity_end":"2019-06-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50071","activity_notes":"To gain access to basement lightwell area and lift the existing decking to enable us to unblock the drain and clean down the area, also to repair and rectify leak on pipework and sealed, water tested and commissioned on completion and left watertight.Reinstated all decking on completion ","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2019 09:49 (jan)<\/b>Booked for Wednesday, 5th June at 8am. Access via tenant<\/p>

04\/06\/2019 10:00 (jan)<\/b>Booked for Wed, 5th June at 8am. Access via tenant<\/p>

05\/06\/2019 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40693","activity_ticket_id":"41566","ticket_reference":"HDT42647","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12925 - Stairwell - 40\/41 Wimpole Street ","ticket_address_1":"Stairwell - 40\/41 Wimpole Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/19","activity_end":"2019-06-04 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50072","activity_notes":"To reinstate the handrail between the 3rd and 4th floor of the main building and reinstate supporting post ","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2019 08:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40694","activity_ticket_id":"41578","ticket_reference":"HDT42659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sockets faulty","ticket_address_1":"34a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/19","activity_end":"2019-06-04 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50073","activity_notes":"Please raise a work order for Reddan electrician to replace faulty sockets in the common part..","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40695","activity_ticket_id":"41579","ticket_reference":"HDT42660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock","ticket_address_1":"62 Shaftesbury Ave (main front door lock) ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/06\/19","activity_end":"2019-06-04 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50074","activity_notes":"Please assign a works order to Redden for the following:Screw missing from lock, other screw is loose. Please rectify","activity_timesheet":"1","ticket_notes_combined":"

07\/06\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40696","activity_ticket_id":"41580","ticket_reference":"HDT42661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test - 19th June","ticket_address_1":"Flat 1, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"19\/06\/19","activity_end":"2019-06-19 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50075","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 20th June","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 10:05 (sandra)<\/b>proposed 19th<\/p>

20\/06\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40697","activity_ticket_id":"41581","ticket_reference":"HDT42662","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test - 19th June","ticket_address_1":"Flat 2, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"19\/06\/19","activity_end":"2019-06-19 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50076","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 20th June","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 10:06 (sandra)<\/b>proposed 19th<\/p>

20\/06\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40698","activity_ticket_id":"41582","ticket_reference":"HDT42663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test - 19th June","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"19\/06\/19","activity_end":"2019-06-19 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50077","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 20th June","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 10:06 (sandra)<\/b>proposed 19th<\/p>

20\/06\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40699","activity_ticket_id":"41583","ticket_reference":"HDT42664","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Electrical Test - 19th June","ticket_address_1":"11 Long Acre & 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"19\/06\/19","activity_end":"2019-06-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50078","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 26th June","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 10:10 (sandra)<\/b>20th June <\/p>

07\/06\/2019 10:21 (jan)<\/b>Email to reschedule for Wed, 19th June<\/p>

11\/06\/2019 10:38 (jan)<\/b>Scheduled for 19th June<\/p>

20\/06\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40700","activity_ticket_id":"41584","ticket_reference":"HDT42665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 20th June","ticket_address_1":"Flat 6, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/19","activity_end":"2019-06-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50079","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 22nd June","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 12:22 (jan)<\/b>Proposed for Thurs, 20th June<\/p>

05\/06\/2019 11:59 (jan)<\/b>Wednesday, 5th June<\/p>

11\/06\/2019 14:18 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40701","activity_ticket_id":"41584","ticket_reference":"HDT42665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 20th June","ticket_address_1":"Flat 6, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/19","activity_end":"2019-06-20 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50080","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 22nd June","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 12:22 (jan)<\/b>Proposed for Thurs, 20th June<\/p>

05\/06\/2019 11:59 (jan)<\/b>Wednesday, 5th June<\/p>

11\/06\/2019 14:18 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40702","activity_ticket_id":"41585","ticket_reference":"HDT42666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 20th June","ticket_address_1":"Flat 3, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/19","activity_end":"2019-06-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50081","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 25th June","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2019 12:21 (jan)<\/b>Proposed for Thurs, 20th June<\/p>

05\/06\/2019 12:01 (jan)<\/b>Booked for Thurs, 20th June<\/p>

24\/06\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40703","activity_ticket_id":"41585","ticket_reference":"HDT42666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 20th June","ticket_address_1":"Flat 3, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/19","activity_end":"2019-06-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50082","activity_notes":"FOR FRIDAY Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 25th June","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 12:21 (jan)<\/b>Proposed for Thurs, 20th June<\/p>

05\/06\/2019 12:01 (jan)<\/b>Booked for Thurs, 20th June<\/p>

24\/06\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40704","activity_ticket_id":"41586","ticket_reference":"HDT42667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 20th June","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/19","activity_end":"2019-06-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50083","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 25th June","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2019 12:21 (jan)<\/b>Proposed for Thurs, 20th June<\/p>

05\/06\/2019 12:02 (jan)<\/b>Booked for Thurs, 20th June<\/p>

24\/06\/2019 15:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40705","activity_ticket_id":"41586","ticket_reference":"HDT42667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 20th June","ticket_address_1":"Flat 5, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/19","activity_end":"2019-06-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50084","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 25th June","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 12:21 (jan)<\/b>Proposed for Thurs, 20th June<\/p>

05\/06\/2019 12:02 (jan)<\/b>Booked for Thurs, 20th June<\/p>

24\/06\/2019 15:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40706","activity_ticket_id":"41587","ticket_reference":"HDT42668","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 20th June","ticket_address_1":"Flat 6, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/19","activity_end":"2019-06-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50085","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 25th June","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2019 12:20 (jan)<\/b>Proposed for Thurs, 20th June<\/p>

05\/06\/2019 12:04 (jan)<\/b>Booked for Thurs, 20th June<\/p>

24\/06\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40707","activity_ticket_id":"41587","ticket_reference":"HDT42668","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - 20th June","ticket_address_1":"Flat 6, 25 Garrick St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/19","activity_end":"2019-06-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50086","activity_notes":"Could we book in the following before they go over due. Please confirm dates and i will get access arranged. Expires 25th June","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 12:20 (jan)<\/b>Proposed for Thurs, 20th June<\/p>

05\/06\/2019 12:04 (jan)<\/b>Booked for Thurs, 20th June<\/p>

24\/06\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40708","activity_ticket_id":"41588","ticket_reference":"HDT42669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds","ticket_address_1":"Flat 2, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"04\/06\/19","activity_end":"2019-06-04 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50087","activity_notes":"Please raise a work order for Reddan to check on all blinds. One of the blinds are off the hook and I can see a few others are not in good conditions.Reddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2019 15:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40709","activity_ticket_id":"41589","ticket_reference":"HDT42670","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Hot water tap","ticket_address_1":"111 Harley St (1st Floor WC)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/06\/19","activity_end":"2019-06-04 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50088","activity_notes":"Can someone please attend asap as the hot water tap seems faulty and they cannot turn the tap off properly and the water is very hot.","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40710","activity_ticket_id":"41590","ticket_reference":"HDT42671","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Painting - 24th JUNE","ticket_address_1":"55 Monmouth St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/19","activity_end":"2019-06-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50089","activity_notes":"Please note that Shaftesbury would like the shopfront for 55 Monmouth Street panted Light Cobalt (Dulux Heritage Chart) upon Base vacating on 23\/06\/2019.Can you please arrange to have this painted from the 24th?We have our summer event on the 29th so need this store completed by then, can you confirm how many days this will take as we will need to arrange vinyls too?","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 09:41 (sandra)<\/b>booked for three days <\/p>

27\/06\/2019 11:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40711","activity_ticket_id":"41592","ticket_reference":"HDT42673","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"JH\/JH\/12909 - 23 Phillimore Gardens ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/06\/19","activity_end":"2019-06-04 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50090","activity_notes":"To isolate water supply, disconnect and remove existing and supply and fit 2No new kitchen mixer taps with filter outlets and supply and fit 1No basin mixer and pop up waste and 2No new cartridges for basin mixer taps, commission on completion and leave in full working order.","activity_timesheet":"1","ticket_notes_combined":"

06\/06\/2019 11:45 (sandra )<\/b>(Ticket Closed)<\/p>

12\/06\/2019 11:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2019 11:25 (jan)<\/b>Booked for Friday, 21st June at 8.30am. Access via housekeeper<\/p>

13\/06\/2019 09:30 (jane)<\/b>Taps - 2 days lead-time <\/p>

14\/06\/2019 14:29 (jan)<\/b>Booked for Friday, 21st June at 8.30am<\/p>

24\/06\/2019 08:05 (sandra)<\/b>Replaced kitchen mixer tap, replaced basin tap.Kitchen unit will have to be partially removed to allow access to pipework.<\/p>

27\/06\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40712","activity_ticket_id":"41593","ticket_reference":"HDT42674","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Shower thermostat","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/06\/19","activity_end":"2019-06-05 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50091","activity_notes":"The shower thermostat isn't working properly, the water changes from hot to cold","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2019 14:32 (jan)<\/b>Booked for Wed, 5th June at 7am<\/p>

05\/06\/2019 11:46 (jan)<\/b>New cartridge to be fitted at 7am on Thurs, 6th June<\/p>

06\/06\/2019 09:42 (sandra)<\/b>Dismantled shower and diagnosed faulty thermostatic cartridge, sourced replacement and collected<\/p>

06\/06\/2019 10:54 (sandra)<\/b>had to book 2 hours to run round to source part as they wanted it urgently<\/p>

06\/06\/2019 10:54 (sandra)<\/b>arrived at 7am as booked but wasnt allowed to close water off until 9.30<\/p>

06\/06\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40713","activity_ticket_id":"41594","ticket_reference":"HDT42675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test and furniture disposal","ticket_address_1":"Flat 2, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/19","activity_end":"2019-06-14 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50092","activity_notes":"Please raise a work order to Reddan to carry out the below:-Gas Safety Inspection\/PAT- to remove \/ dispose furnitures and all other items in the flatReddan, please arrange and collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2019 10:45 (jan)<\/b>Scheduled for Tues am, 11th June with keys<\/p>

07\/06\/2019 10:46 (sandra)<\/b>booked 7\/6<\/p>

07\/06\/2019 15:59 (sandra)<\/b>rubbish being removed 11\/7<\/p>

10\/06\/2019 11:15 (sandra)<\/b>Please see below a few issues that was identified at the above site, last week whilst carrying out the Landlords Gas Safety inspection.The installation date is approx. June 18. There is no warranty date with vaillant as it wasn't registered at time of installation, resulting in no manufacturers warranty in place. The system controls do not meet the boiler plus scheme, there is only a standard time switch in place which is not compliant with the building regulations controls. The condense and PRV pipework have been run together and not to manufacturers instructions. The gas pipework run should have vents installed along the void.Please advise should you require further information, alternatively how you wish for us to proceed.<\/p>

11\/06\/2019 12:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:28 (sandra)<\/b>original contractor needs to be contacted regarding regulation works. fed back to MK fed back to client <\/p>

04\/07\/2019 11:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:57 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

05\/07\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>

06\/08\/2019 13:49 (jane)<\/b>Shut down boilers <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40714","activity_ticket_id":"41594","ticket_reference":"HDT42675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test and furniture disposal","ticket_address_1":"Flat 2, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50093","activity_notes":"Please raise a work order to Reddan to carry out the below:-Gas Safety Inspection\/PAT- to remove \/ dispose furnitures and all other items in the flatReddan, please arrange and collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2019 10:45 (jan)<\/b>Scheduled for Tues am, 11th June with keys<\/p>

07\/06\/2019 10:46 (sandra)<\/b>booked 7\/6<\/p>

07\/06\/2019 15:59 (sandra)<\/b>rubbish being removed 11\/7<\/p>

10\/06\/2019 11:15 (sandra)<\/b>Please see below a few issues that was identified at the above site, last week whilst carrying out the Landlords Gas Safety inspection.The installation date is approx. June 18. There is no warranty date with vaillant as it wasn't registered at time of installation, resulting in no manufacturers warranty in place. The system controls do not meet the boiler plus scheme, there is only a standard time switch in place which is not compliant with the building regulations controls. The condense and PRV pipework have been run together and not to manufacturers instructions. The gas pipework run should have vents installed along the void.Please advise should you require further information, alternatively how you wish for us to proceed.<\/p>

11\/06\/2019 12:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:28 (sandra)<\/b>original contractor needs to be contacted regarding regulation works. fed back to MK fed back to client <\/p>

04\/07\/2019 11:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:57 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

05\/07\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>

06\/08\/2019 13:49 (jane)<\/b>Shut down boilers <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40715","activity_ticket_id":"41594","ticket_reference":"HDT42675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test and furniture disposal","ticket_address_1":"Flat 2, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/06\/19","activity_end":"2019-06-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50094","activity_notes":"Please raise a work order to Reddan to carry out the below:-Gas Safety Inspection\/PAT- to remove \/ dispose furnitures and all other items in the flatReddan, please arrange and collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2019 10:45 (jan)<\/b>Scheduled for Tues am, 11th June with keys<\/p>

07\/06\/2019 10:46 (sandra)<\/b>booked 7\/6<\/p>

07\/06\/2019 15:59 (sandra)<\/b>rubbish being removed 11\/7<\/p>

10\/06\/2019 11:15 (sandra)<\/b>Please see below a few issues that was identified at the above site, last week whilst carrying out the Landlords Gas Safety inspection.The installation date is approx. June 18. There is no warranty date with vaillant as it wasn't registered at time of installation, resulting in no manufacturers warranty in place. The system controls do not meet the boiler plus scheme, there is only a standard time switch in place which is not compliant with the building regulations controls. The condense and PRV pipework have been run together and not to manufacturers instructions. The gas pipework run should have vents installed along the void.Please advise should you require further information, alternatively how you wish for us to proceed.<\/p>

11\/06\/2019 12:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:28 (sandra)<\/b>original contractor needs to be contacted regarding regulation works. fed back to MK fed back to client <\/p>

04\/07\/2019 11:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:57 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

05\/07\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>

06\/08\/2019 13:49 (jane)<\/b>Shut down boilers <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40716","activity_ticket_id":"41595","ticket_reference":"HDT42676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common parts lights","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/19","activity_end":"2019-06-04 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50095","activity_notes":"Please raise a work order for Reddan electrician to replace lamps in the common parts.","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 15:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40717","activity_ticket_id":"41591","ticket_reference":"HDT42672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock change","ticket_address_1":"77-78 St Martins Lane (2nd floor office)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/06\/19","activity_end":"2019-06-04 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50096","activity_notes":"Please raise a work order for Reddan to attend to replace top lock to vacant 2nd floor office and provide at least 3 keys.Picture of of lock attached.","activity_timesheet":"1","ticket_notes_combined":"

07\/06\/2019 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40718","activity_ticket_id":"41596","ticket_reference":"HDT42677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 2.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/19","activity_end":"2019-06-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50097","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:23 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 10:05 (sandra)<\/b>Kitchen 1 x heat alarm Sept 2027 renew dateLounge 1 x smoke alarm may 2027 renew Hallway 1 x smoke alarm Jan 2028 renew Hallway 1 x siren linked to building. Unable to test.NO SMOKE ALARMS IN BEDROOMS. This is a recommendation by alarm company's not a building regulation (I think)<\/p>

28\/06\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40719","activity_ticket_id":"41596","ticket_reference":"HDT42677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 2.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/19","activity_end":"2019-06-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50098","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:23 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 10:05 (sandra)<\/b>Kitchen 1 x heat alarm Sept 2027 renew dateLounge 1 x smoke alarm may 2027 renew Hallway 1 x smoke alarm Jan 2028 renew Hallway 1 x siren linked to building. Unable to test.NO SMOKE ALARMS IN BEDROOMS. This is a recommendation by alarm company's not a building regulation (I think)<\/p>

28\/06\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40720","activity_ticket_id":"41597","ticket_reference":"HDT42678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 4.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/19","activity_end":"2019-06-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50099","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:24 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 10:36 (sandra)<\/b>All alarms are on the upper level. No alarm on lower level by flat entrance nor in bedroom. Recommend by alarm company's but not a building regulation......or is it??Kitchen 1 x Mains Heat alarm May 2027 renew date Lounge 1 x Mains smoke alarm April 2027 renew date Hallway 1 x Mains smoke alarm April 2027 renew date1 x Mains siren linked to building<\/p>

28\/06\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40721","activity_ticket_id":"41597","ticket_reference":"HDT42678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 4.1, 4A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/19","activity_end":"2019-06-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50100","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:24 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 10:36 (sandra)<\/b>All alarms are on the upper level. No alarm on lower level by flat entrance nor in bedroom. Recommend by alarm company's but not a building regulation......or is it??Kitchen 1 x Mains Heat alarm May 2027 renew date Lounge 1 x Mains smoke alarm April 2027 renew date Hallway 1 x Mains smoke alarm April 2027 renew date1 x Mains siren linked to building<\/p>

28\/06\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40722","activity_ticket_id":"41598","ticket_reference":"HDT42679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 4, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/19","activity_end":"2019-06-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50101","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:27 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 13:15 (sandra)<\/b>Kitchen 1 x Mains heat\/smoke alarm March 2028 renew date Hallway 1 x Mains smoke alarmApril 2028 renew dateBedroom 1 x Mains smoke alarm April 2028 renew dateBedroom 2 1 x Mains smoke alarm April 2028 renew date Lounge 1 x Mains smoke alarm April 2028 renew data <\/p>

28\/06\/2019 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40723","activity_ticket_id":"41598","ticket_reference":"HDT42679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 4, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/19","activity_end":"2019-06-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50102","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:27 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 13:15 (sandra)<\/b>Kitchen 1 x Mains heat\/smoke alarm March 2028 renew date Hallway 1 x Mains smoke alarmApril 2028 renew dateBedroom 1 x Mains smoke alarm April 2028 renew dateBedroom 2 1 x Mains smoke alarm April 2028 renew date Lounge 1 x Mains smoke alarm April 2028 renew data <\/p>

28\/06\/2019 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40724","activity_ticket_id":"41599","ticket_reference":"HDT42680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 5, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/19","activity_end":"2019-06-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50103","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:29 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 14:07 (sandra)<\/b>NONE OF THESE UNITS ARE LINKED TOGETHER BEDROOM 1 IS FAULTY AND NEEDS REPLACING EVEN THOUGH THE DATE IS OKKitchen 1 x Mains heat alarm March 2028 renew date Lounge 1 x Mains smoke alarmJan 2028 renew date Bedroom 1 1 x Mains smoke alarm January 2028 THIS IS A FAULTY UNIT AND NEEDS REPLACINGBedroom 2 1 x Mains smoke alarm April 2028 renew date Hallway1 x Mains smoke alarm April 2027 renew data<\/p>

28\/06\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40725","activity_ticket_id":"41599","ticket_reference":"HDT42680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 5, Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/19","activity_end":"2019-06-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50104","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:29 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 14:07 (sandra)<\/b>NONE OF THESE UNITS ARE LINKED TOGETHER BEDROOM 1 IS FAULTY AND NEEDS REPLACING EVEN THOUGH THE DATE IS OKKitchen 1 x Mains heat alarm March 2028 renew date Lounge 1 x Mains smoke alarmJan 2028 renew date Bedroom 1 1 x Mains smoke alarm January 2028 THIS IS A FAULTY UNIT AND NEEDS REPLACINGBedroom 2 1 x Mains smoke alarm April 2028 renew date Hallway1 x Mains smoke alarm April 2027 renew data<\/p>

28\/06\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40726","activity_ticket_id":"41600","ticket_reference":"HDT42681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 2.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50105","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:37 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40727","activity_ticket_id":"41600","ticket_reference":"HDT42681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 2.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/19","activity_end":"2019-06-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50106","activity_notes":"Can you please arrange inspection between 24-28th June? friday ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:37 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40728","activity_ticket_id":"41601","ticket_reference":"HDT42682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 1.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/19","activity_end":"2019-06-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50107","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:31 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 11:08 (sandra)<\/b>Kitchen 1 x Mains heat alarm March 2025 renew dateLounge 1 x Mains smoke alarm March 2025 renew date Hallway 1 x Mains smoke alarm March 2025 renew date Bedroom 1 1 x Mains smoke alarm January 2025 Bedroom 2 1 x mains smoke alarm January 2025<\/p>

28\/06\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40729","activity_ticket_id":"41601","ticket_reference":"HDT42682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 1.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/19","activity_end":"2019-06-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50108","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:31 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 11:08 (sandra)<\/b>Kitchen 1 x Mains heat alarm March 2025 renew dateLounge 1 x Mains smoke alarm March 2025 renew date Hallway 1 x Mains smoke alarm March 2025 renew date Bedroom 1 1 x Mains smoke alarm January 2025 Bedroom 2 1 x mains smoke alarm January 2025<\/p>

28\/06\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40730","activity_ticket_id":"41602","ticket_reference":"HDT42683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 4.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50109","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:50 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40731","activity_ticket_id":"41602","ticket_reference":"HDT42683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 4.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/19","activity_end":"2019-06-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50110","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:50 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40732","activity_ticket_id":"41603","ticket_reference":"HDT42684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 4.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50111","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:53 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 10:28 (sandra)<\/b>Bedroom 1 x Mains smoke alarm November 2025 renew dataKitchen 1 x Mains heat alarmJuly 2025 renew date Hallway 1 x Mains smoke alarm November 2025 renew date <\/p>

28\/06\/2019 11:34 (sandra)<\/b>Plus No cleats on windows Bedroom Sensor in wardrobe is faulty Lights staying on 24\/7 and tenant turns power off at night so she can sleep <\/p>

28\/06\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40733","activity_ticket_id":"41603","ticket_reference":"HDT42684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 4.2, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/19","activity_end":"2019-06-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50112","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:53 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 10:28 (sandra)<\/b>Bedroom 1 x Mains smoke alarm November 2025 renew dataKitchen 1 x Mains heat alarmJuly 2025 renew date Hallway 1 x Mains smoke alarm November 2025 renew date <\/p>

28\/06\/2019 11:34 (sandra)<\/b>Plus No cleats on windows Bedroom Sensor in wardrobe is faulty Lights staying on 24\/7 and tenant turns power off at night so she can sleep <\/p>

28\/06\/2019 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40734","activity_ticket_id":"41604","ticket_reference":"HDT42685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"9 Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50113","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:55 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40735","activity_ticket_id":"41604","ticket_reference":"HDT42685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"9 Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/19","activity_end":"2019-06-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50114","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:55 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40736","activity_ticket_id":"41605","ticket_reference":"HDT42686","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"9A Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50115","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:56 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 12:04 (sandra)<\/b>Missing heat\/smoke alarm in kitchenTop floor alarm not connected Middle floor alarm not sounding when tested (2020 renew date)1st floor not working No access into any rooms to see if any alarms are in situ Sirens are connected to each floor which is linked to the shop unit downstairs. <\/p>

28\/06\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40737","activity_ticket_id":"41605","ticket_reference":"HDT42686","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"9A Little Newport St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/19","activity_end":"2019-06-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50116","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:56 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 12:04 (sandra)<\/b>Missing heat\/smoke alarm in kitchenTop floor alarm not connected Middle floor alarm not sounding when tested (2020 renew date)1st floor not working No access into any rooms to see if any alarms are in situ Sirens are connected to each floor which is linked to the shop unit downstairs. <\/p>

28\/06\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40738","activity_ticket_id":"41606","ticket_reference":"HDT42687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 3, Exeter Mansion","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50117","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:33 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 13:14 (sandra)<\/b>no access with key <\/p>

28\/06\/2019 09:30 (sandra)<\/b>Kitchen 1 x Mains head alarm REMOVED BY TENANTFaulty device NEEDS NEW Hallway 1 x Mains smoke alarm April 2025 renew date ALL WINDOW BLIND CLEATS ARE IN PLACE ALL BAR ONE.Needs refitting. It is on site but needs raw plugs<\/p>

11\/07\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40739","activity_ticket_id":"41606","ticket_reference":"HDT42687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 3, Exeter Mansion","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/19","activity_end":"2019-06-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50118","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:33 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 13:14 (sandra)<\/b>no access with key <\/p>

28\/06\/2019 09:30 (sandra)<\/b>Kitchen 1 x Mains head alarm REMOVED BY TENANTFaulty device NEEDS NEW Hallway 1 x Mains smoke alarm April 2025 renew date ALL WINDOW BLIND CLEATS ARE IN PLACE ALL BAR ONE.Needs refitting. It is on site but needs raw plugs<\/p>

11\/07\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40740","activity_ticket_id":"41607","ticket_reference":"HDT42688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50119","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:36 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 13:08 (sandra)<\/b>Kitchen 1 x Mains heat\/smoke alarm September 2025 renew date Hallway 1 x Mains smoke alarm September 2025 renew date NO SMOKE ALARMS IN BEDROOMS OR LOUNGE. Is this ok??<\/p>

28\/06\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40741","activity_ticket_id":"41607","ticket_reference":"HDT42688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 27th June","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/19","activity_end":"2019-06-27 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50120","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:36 (jan)<\/b>Proposed for Thursday, 27th June<\/p>

27\/06\/2019 13:08 (sandra)<\/b>Kitchen 1 x Mains heat\/smoke alarm September 2025 renew date Hallway 1 x Mains smoke alarm September 2025 renew date NO SMOKE ALARMS IN BEDROOMS OR LOUNGE. Is this ok??<\/p>

28\/06\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40742","activity_ticket_id":"41608","ticket_reference":"HDT42689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"2nd Floor Flat, 5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50121","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 10:58 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 12:50 (sandra)<\/b>Alarm in each room but no test buttons. There are linked to the main control panel for the building and linked to retail unit. There are no cleats to roller blinds<\/p>

28\/06\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40743","activity_ticket_id":"41608","ticket_reference":"HDT42689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"2nd Floor Flat, 5 Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/19","activity_end":"2019-06-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50122","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 10:58 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

28\/06\/2019 12:50 (sandra)<\/b>Alarm in each room but no test buttons. There are linked to the main control panel for the building and linked to retail unit. There are no cleats to roller blinds<\/p>

28\/06\/2019 16:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40744","activity_ticket_id":"41609","ticket_reference":"HDT42690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 1, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50123","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2019 11:00 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

27\/06\/2019 14:50 (sandra)<\/b>NO WINDOW CLEATS FITTED TO THIS PROPERTYKitchen 1 x Mains heat\/smoke alarm March 2028 renew data Lounge 1 x Mains smoke alarm May 2028 renew date Hallway 1 x Mains smoke alarmMay 2028 renew date Bedroom 1 x Mains smoke alarm May 2028 renew date <\/p>

28\/06\/2019 16:37 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:26 (sandra)<\/b>original contractor called back to complete regulation works - fed back to client certificate not completed <\/p>

04\/07\/2019 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:58 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

04\/07\/2019 16:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40745","activity_ticket_id":"41609","ticket_reference":"HDT42690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 1, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/19","activity_end":"2019-06-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50124","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 11:00 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

27\/06\/2019 14:50 (sandra)<\/b>NO WINDOW CLEATS FITTED TO THIS PROPERTYKitchen 1 x Mains heat\/smoke alarm March 2028 renew data Lounge 1 x Mains smoke alarm May 2028 renew date Hallway 1 x Mains smoke alarmMay 2028 renew date Bedroom 1 x Mains smoke alarm May 2028 renew date <\/p>

28\/06\/2019 16:37 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:26 (sandra)<\/b>original contractor called back to complete regulation works - fed back to client certificate not completed <\/p>

04\/07\/2019 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:58 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

04\/07\/2019 16:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40746","activity_ticket_id":"41610","ticket_reference":"HDT42691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12th JUNE - NEW TENANT MOVES IN ON 21ST June","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/19","activity_end":"2019-06-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50125","activity_notes":"Could i please book in a tenancy checks please? Flat 333 Cranbourn for the 12th of JUNE","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 10:36 (jane)<\/b>New tenant moves in on 21st June <\/p>

18\/06\/2019 15:09 (jane)<\/b>Element for towel rail on order Ignition button on order for hob Gone to quote to repair boiler <\/p>

18\/06\/2019 15:35 (jane)<\/b>Window sash cord to bedroom needs replacing - 2no x men required Window stops need replacing <\/p>

27\/06\/2019 11:40 (sandra)<\/b>BOOKED FOR 3RD WEDNESDAY <\/p>

08\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40747","activity_ticket_id":"41612","ticket_reference":"HDT42693","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"Light bulbs","ticket_address_1":"Riverside Europe LLP, 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/19","activity_end":"2019-06-05 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50126","activity_notes":"Please can we have someone come out to change 2 tubular light bulbs, 1 at reception and 1 by our large conference room We dont have any spares so they will need to be bought ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40748","activity_ticket_id":"41611","ticket_reference":"HDT42692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12929 - 9a Little Newport Street","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/06\/19","activity_end":"2019-06-05 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50127","activity_notes":"To bond a square UPVC patch over the crack to the shower enclosure to seal temporarily ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2019 15:46 (sandra)<\/b>materials ordered for Monday <\/p>

13\/06\/2019 09:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40749","activity_ticket_id":"41613","ticket_reference":"HDT42694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Metal chain and sign","ticket_address_1":"Flat 3, 31 Catherine St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/07\/19","activity_end":"2019-07-02 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50128","activity_notes":"Could we please have someone attend and fix a metal chain and sign saying Demised to Flat 3 by the stairs on the roof area that is demised to the occupiers. The stairs are metal with two metal hand railings either side - if the sign can be hung across and between the two railings, and face outwards away from the terrace, this would be great - thanks!!Service desk- please raise a job for reddan to attend. ","activity_timesheet":"1","ticket_notes_combined":"

07\/06\/2019 15:44 (sandra)<\/b>Sourcing materials <\/p>

11\/06\/2019 12:22 (jane)<\/b>Jane has ordered the sign, 5-7 day lead-time <\/p>

02\/07\/2019 10:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40750","activity_ticket_id":"41614","ticket_reference":"HDT42695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 17th June","ticket_address_1":"Flat 3, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/19","activity_end":"2019-06-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50129","activity_notes":"Did I request for pre tenancy to be done on 17th June?","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2019 16:04 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40751","activity_ticket_id":"41573","ticket_reference":"HDT42654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door frame needs replacing ","ticket_address_1":"2nd Floor Flat, 76 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/06\/19","activity_end":"2019-06-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50130","activity_notes":"Due to a break in the door frame on 2nd floor flat needs to be made good\/replaced.whilst there can you please check on the main door which I find is not level with the bottom door frame. Can you fit a London Bar or can you look at making the door level again.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2019 09:03 (sandra)<\/b>temporary repair made <\/p>

04\/06\/2019 10:05 (jan)<\/b>Email for access Wed, 5th June between 8 and 9am to replace door frame<\/p>

04\/06\/2019 10:23 (jan)<\/b>Booked for Wed, 5th June between 8 and 9am. With keys, knock before entry<\/p>

06\/06\/2019 13:24 (jan)<\/b>Email for access for door works Fri, 7th June and decorating on Monday, 10th June<\/p>

07\/06\/2019 14:18 (sandra )<\/b>(Ticket Closed)<\/p>

07\/06\/2019 15:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2019 16:21 (jan)<\/b>Decorating works booked for Monday between 9 and 10am with keys<\/p>

10\/06\/2019 14:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40752","activity_ticket_id":"41323","ticket_reference":"HDT42404","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12866 - L K Bennett - 137 Long Acre - TENANTS SIGNAGE ONLY TO BE DONE ASAP ","ticket_address_1":"LK Bennett - 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/19","activity_end":"2019-06-05 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50131","activity_notes":"Removal of signage and fixtures\/electrical works","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2019 13:54 (sandra)<\/b>Removed signage inside and outside. Also cleaned perpex as you could still see the name. Tim requested this<\/p>

07\/05\/2019 13:54 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 11:29 (sandra)<\/b>only item one completed <\/p>

30\/05\/2019 09:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/05\/2019 10:49 (sandra)<\/b>Booked in for June 5th <\/p>

04\/06\/2019 09:25 (sandra)<\/b>booked for wednesday and thursday <\/p>

07\/06\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

10\/06\/2019 14:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2019 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40753","activity_ticket_id":"40784","ticket_reference":"HDT41865","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12725 - 126 Long Acre ","ticket_address_1":"126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/06\/19","activity_end":"2019-06-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50132","activity_notes":"To manufacturer Bespoke metal security grill into internal window elevation reveal at first floor landing as directed Apply 2No coats of black hammerite paint on completion ","activity_timesheet":"1","ticket_notes_combined":"

08\/04\/2019 11:35 (sandra)<\/b>Items being manufactured <\/p>

07\/06\/2019 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40754","activity_ticket_id":"41615","ticket_reference":"HDT42696","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Painting","ticket_address_1":"55 Monmouth St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/06\/19","activity_end":"2019-06-06 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50133","activity_notes":"Please note that Shaftesbury would like the shopfront for 55 Monmouth Street panted Light Cobalt (Dulux Heritage Chart) upon Base vacating on 23\/06\/2019.Can you please arrange to have this painted from the 24th? We have our summer event on the 29th so need this store completed by then, can you confirm how many days this will take as we will need to arrange vinyls too?","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40755","activity_ticket_id":"41616","ticket_reference":"HDT42697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp issue","ticket_address_1":"Flat 1, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/06\/19","activity_end":"2019-06-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50134","activity_notes":"At 9:30am this morning we received a call from Bente (077 602 34520) at the above flat reporting there appears to be a damp issue in her bathroom, on the ceiling back wall.","activity_timesheet":"1","ticket_notes_combined":"

06\/06\/2019 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40756","activity_ticket_id":"41617","ticket_reference":"HDT42698","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door not closing","ticket_address_1":"3 Upper Wimpole St (Gas meter Room Basement front well area)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/06\/19","activity_end":"2019-06-06 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50135","activity_notes":"Can we have a call out please as the door is not closing and the door needs rehanging and possibly shaven to ensure it closes properly","activity_timesheet":"1","ticket_notes_combined":"

06\/06\/2019 10:46 (jan)<\/b>Email for access Monday, 10th June at 8am<\/p>

11\/06\/2019 15:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40757","activity_ticket_id":"41618","ticket_reference":"HDT42699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lightbulb","ticket_address_1":"4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/19","activity_end":"2019-06-06 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50136","activity_notes":"Return to site and replace faulty LED down lighter on ground floor. Its not on the ground floor, but on the 2nd floor (1st floor landing). That explains the issue! :-)","activity_timesheet":"1","ticket_notes_combined":"

06\/06\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40758","activity_ticket_id":"41619","ticket_reference":"HDT42700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone camera","ticket_address_1":"Flat 3.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"06\/06\/19","activity_end":"2019-06-06 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50137","activity_notes":"Please raise a work order for Reddan entry phone specialist to attend.Tenant reported : Entry phone camera is not working.Francois - 07397307909 ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40759","activity_ticket_id":"41343","ticket_reference":"HDT42424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bath not draining","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/19","activity_end":"2019-06-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50138","activity_notes":"Please raise a work order for Reddan to resolve issue with Bath in the property that does not appear to be drainingPlease confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2019 10:49 (jan)<\/b>Email for access this morning<\/p>

03\/05\/2019 15:11 (sandra)<\/b>explained to client that bath side needs removing to replace plug <\/p>

08\/05\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>

08\/05\/2019 08:41 (sandra)<\/b>This apartment has only just been refurbished and the engineer is saying that the bath waste needs replacing.If you want us to do this we will need the tiles that were used so we can order them. Alternatively, do you want toGet the contractors in that refurbished the apartment. We have removed the waste plug so that the tenant can takenA shower and he is happy with this.<\/p>

08\/05\/2019 10:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/05\/2019 10:37 (sandra)<\/b>Client wants us to go ahead with the works. Tiles need to be sourced <\/p>

09\/05\/2019 09:14 (sandra)<\/b>ordered parts <\/p>

13\/05\/2019 12:19 (jan)<\/b>Email for access Tues am, 14th May<\/p>

13\/05\/2019 12:28 (jan)<\/b>Booked for Tues, 14th May at 9am. Access will be provided<\/p>

14\/05\/2019 09:51 (sandra)<\/b>Following Dans update to James regarding the access not being enough to complete the works. Please see link below provided for the replacement tiles. https:\/\/www.toppstiles.co.uk\/tprod46281\/vyne-white-gloss-tile.html Please can you confirm once these have arrived and we will reorganise access. <\/p>

15\/05\/2019 10:36 (sandra)<\/b>tiles need to be ordered<\/p>

21\/05\/2019 09:22 (jane)<\/b>Tiles being delivered on Tuesday 28th May <\/p>

29\/05\/2019 11:37 (jan)<\/b>Email for access on Tues pm, 4th June<\/p>

31\/05\/2019 12:10 (jan)<\/b>Booked for Tuesday, 4th June. Access to be provided<\/p>

06\/06\/2019 11:24 (jan)<\/b>Email to reschedule for Monday, 10th June<\/p>

10\/06\/2019 10:37 (jan)<\/b>Email to reschedule for Thursday am, 13th June<\/p>

10\/06\/2019 15:44 (jan)<\/b>Rescheduled for Thurs am, 13th June<\/p>

14\/06\/2019 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40760","activity_ticket_id":"41620","ticket_reference":"HDT42701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2.1, 28 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/19","activity_end":"2019-06-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50139","activity_notes":"Please attend Flat 2.1 - 28 Lisle st to resolve the below: - Faulty dimmer switch - Kitchen extract missing glass cover","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2019 11:41 (jan)<\/b>Email for access Monday pm, 10th June<\/p>

06\/06\/2019 13:38 (jan)<\/b>Booked for Monday pm, 10th June with keys<\/p>

11\/06\/2019 08:47 (jane)<\/b>Repaired dimmer switches in main room Part for kitchen extractor hood being ordered by the office <\/p>

11\/06\/2019 09:11 (jane)<\/b>Cooker hood halogen lamp on order, 3 - 5 working days lead-time<\/p>

18\/06\/2019 09:25 (jane)<\/b>For mid-morning on Thursday, to collect keys but knock first <\/p>

20\/06\/2019 13:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40762","activity_ticket_id":"41573","ticket_reference":"HDT42654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door frame needs replacing ","ticket_address_1":"2nd Floor Flat, 76 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/19","activity_end":"2019-06-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50141","activity_notes":"Due to a break in the door frame on 2nd floor flat needs to be made good\/replaced.whilst there can you please check on the main door which I find is not level with the bottom door frame. Can you fit a London Bar or can you look at making the door level again.Thank you for arranging for the door repairs and replacements so quickly. I have a few follow-up concerns about my front door:The door frame is now slightly wider than it previously was (I think the wood used to secure the door initially was not as wide as the original that got broken down) so there is now a gap between the door and the frame. This means the lock (and deadbolt) doesn't go as far into the latch as it should and I worry they're not as strong as they could be.The gap also means the door rattles every time another door in the building is opened or closed, or if there are heavy footsteps in the flat upstairs. This used to happen before the break-in, but now is noticeably worse.Also, when the door is pushed (even when locked and with the deadbolt on) there is some 'give' because of that gap. I worry this will allow opportunity for forcing open the door. I notice the door to number 3 doesn't have this problem and wondered if it could be looked at so similar measures can be put on my door. While I know it's unlikely the perpetrators had keys to my door, given they broke it down, I would feel a lot more reassured if the lock and deadbolt on there could be changed as well. I think have the lock re-fitted may also help with the gap issue.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2019 09:03 (sandra)<\/b>temporary repair made <\/p>

04\/06\/2019 10:05 (jan)<\/b>Email for access Wed, 5th June between 8 and 9am to replace door frame<\/p>

04\/06\/2019 10:23 (jan)<\/b>Booked for Wed, 5th June between 8 and 9am. With keys, knock before entry<\/p>

06\/06\/2019 13:24 (jan)<\/b>Email for access for door works Fri, 7th June and decorating on Monday, 10th June<\/p>

07\/06\/2019 14:18 (sandra )<\/b>(Ticket Closed)<\/p>

07\/06\/2019 15:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2019 16:21 (jan)<\/b>Decorating works booked for Monday between 9 and 10am with keys<\/p>

10\/06\/2019 14:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40763","activity_ticket_id":"41621","ticket_reference":"HDT42702","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bulbs out","ticket_address_1":"Flat 7, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/19","activity_end":"2019-06-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50142","activity_notes":"Please could you ask for alan to attend as soon as possible. The bulb in the living room is out; the transformer may need to be replaced.The bulb in the living room is out please replace and check if all the bulbs need to be replaced like flat 5. Stephanie Leung Access: please arrange with the tenant stephanieleung141@gmail.com ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2019 16:42 (jan)<\/b>Email for access Monday am, 10th June<\/p>

07\/06\/2019 11:57 (jan)<\/b>Booked for Monday, 10th June between 10am and 12pm. Access via tenant<\/p>

11\/06\/2019 08:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40764","activity_ticket_id":"41622","ticket_reference":"HDT42703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12930 - Flat 2, 79 St Martin's Lane","ticket_address_1":"Flat 2, 79 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/19","activity_end":"2019-06-07 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50143","activity_notes":"Following attendance to the above, we would recommend that a service is carried out, we will allow to service parts and change seals etc, when drained down, we will then re-pressurise the expansion vessel, commission on completion and leave boiler in full working order ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40765","activity_ticket_id":"41623","ticket_reference":"HDT42704","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Front door","ticket_address_1":"Dudley House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1G 8PW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/19","activity_end":"2019-06-07 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50144","activity_notes":"Sorry to only email you about the front door but it appears someone has broken the new closer and now the doors do not close at all. See attached image. Could someone see to this immediately please. ","activity_timesheet":"1","ticket_notes_combined":"

07\/06\/2019 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40766","activity_ticket_id":"41594","ticket_reference":"HDT42675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test and furniture disposal","ticket_address_1":"Flat 2, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/06\/19","activity_end":"2019-06-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50145","activity_notes":"Please raise a work order to Reddan to carry out the below:-Gas Safety Inspection\/PAT- to remove \/ dispose furnitures and all other items in the flatReddan, please arrange and collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2019 10:45 (jan)<\/b>Scheduled for Tues am, 11th June with keys<\/p>

07\/06\/2019 10:46 (sandra)<\/b>booked 7\/6<\/p>

07\/06\/2019 15:59 (sandra)<\/b>rubbish being removed 11\/7<\/p>

10\/06\/2019 11:15 (sandra)<\/b>Please see below a few issues that was identified at the above site, last week whilst carrying out the Landlords Gas Safety inspection.The installation date is approx. June 18. There is no warranty date with vaillant as it wasn't registered at time of installation, resulting in no manufacturers warranty in place. The system controls do not meet the boiler plus scheme, there is only a standard time switch in place which is not compliant with the building regulations controls. The condense and PRV pipework have been run together and not to manufacturers instructions. The gas pipework run should have vents installed along the void.Please advise should you require further information, alternatively how you wish for us to proceed.<\/p>

11\/06\/2019 12:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:28 (sandra)<\/b>original contractor needs to be contacted regarding regulation works. fed back to MK fed back to client <\/p>

04\/07\/2019 11:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:57 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

05\/07\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>

06\/08\/2019 13:49 (jane)<\/b>Shut down boilers <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40767","activity_ticket_id":"41624","ticket_reference":"HDT42705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10th JUNE","ticket_address_1":"Flat 3, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/19","activity_end":"2019-06-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50146","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on Monday-10thReddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 09:07 (jan)<\/b>MK to attend Wed, 12th June between 5.30 and 6.30pm<\/p>

11\/06\/2019 12:37 (jane)<\/b>Complete, rubbish removed from this property and number 5 in the same block. <\/p>

18\/06\/2019 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40768","activity_ticket_id":"41625","ticket_reference":"HDT42706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Rosetta Coffee Shop, 38 William IV St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/06\/19","activity_end":"2019-06-07 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50147","activity_notes":"Please raise a work order for Reddan to attend urgently to the Rosetta coffee shop manager has reported a leak coming from above could be apartment one from their shower or bathroom area, please confirm attendance.","activity_timesheet":"1","ticket_notes_combined":"

07\/06\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40769","activity_ticket_id":"41626","ticket_reference":"HDT42707","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"111 Harley St (3rd floor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/19","activity_end":"2019-06-07 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50148","activity_notes":"Can we have a call out please to the above as there appears to be a leak coming from the roof into the 3rd floor by the lift please? If you can advise if you are able to attend please?","activity_timesheet":"1","ticket_notes_combined":"

11\/06\/2019 08:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40770","activity_ticket_id":"41573","ticket_reference":"HDT42654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door frame needs replacing ","ticket_address_1":"2nd Floor Flat, 76 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/06\/19","activity_end":"2019-06-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50149","activity_notes":"Due to a break in the door frame on 2nd floor flat needs to be made good\/replaced.whilst there can you please check on the main door which I find is not level with the bottom door frame. Can you fit a London Bar or can you look at making the door level again.Thank you for arranging for the door repairs and replacements so quickly. I have a few follow-up concerns about my front door:The door frame is now slightly wider than it previously was (I think the wood used to secure the door initially was not as wide as the original that got broken down) so there is now a gap between the door and the frame. This means the lock (and deadbolt) doesn't go as far into the latch as it should and I worry they're not as strong as they could be.The gap also means the door rattles every time another door in the building is opened or closed, or if there are heavy footsteps in the flat upstairs. This used to happen before the break-in, but now is noticeably worse.Also, when the door is pushed (even when locked and with the deadbolt on) there is some 'give' because of that gap. I worry this will allow opportunity for forcing open the door. I notice the door to number 3 doesn't have this problem and wondered if it could be looked at so similar measures can be put on my door. While I know it's unlikely the perpetrators had keys to my door, given they broke it down, I would feel a lot more reassured if the lock and deadbolt on there could be changed as well. I think have the lock re-fitted may also help with the gap issue.","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2019 09:03 (sandra)<\/b>temporary repair made <\/p>

04\/06\/2019 10:05 (jan)<\/b>Email for access Wed, 5th June between 8 and 9am to replace door frame<\/p>

04\/06\/2019 10:23 (jan)<\/b>Booked for Wed, 5th June between 8 and 9am. With keys, knock before entry<\/p>

06\/06\/2019 13:24 (jan)<\/b>Email for access for door works Fri, 7th June and decorating on Monday, 10th June<\/p>

07\/06\/2019 14:18 (sandra )<\/b>(Ticket Closed)<\/p>

07\/06\/2019 15:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2019 16:21 (jan)<\/b>Decorating works booked for Monday between 9 and 10am with keys<\/p>

10\/06\/2019 14:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40771","activity_ticket_id":"41627","ticket_reference":"HDT42708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from roof ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/19","activity_end":"2019-06-10 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50150","activity_notes":"Please see below from previous repair carried out, 6a Goodwins House,report from Tenant that the leak is happening again in the same area,please can someone attend to take a look and if a Cherry picker is required again can we get this booked in asap, Please confirm when someone can attend and provide what we can to the tenant to help in the mean timeRob please see report, do you want to look at this when the cherry picker is arranged, what are your thoughts on this?","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2019 15:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40772","activity_ticket_id":"41628","ticket_reference":"HDT42709","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 8, Exeter Mansions, 100-112 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/06\/19","activity_end":"2019-06-10 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50151","activity_notes":"I need to report that water is coming from the flat above right now, from different places. Guess it is rain water, it is dripping very fast, so we put some pots there to collect meanwhile.It is the same position where somebody repaired a year ago more or less.This leak is 2 sources, one from the ceiling and the other under the window sills left and right on the window in the corner. The 2nd one should be an easy fix with silicone from outside. Maybe the technician could have this with him already.","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40773","activity_ticket_id":"41629","ticket_reference":"HDT42710","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from shower and toilet ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/19","activity_end":"2019-06-10 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50152","activity_notes":"toilet in where shower is not cracked is backing upshower is leaking ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40774","activity_ticket_id":"41630","ticket_reference":"HDT42711","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"16A Rupert St (2nd floor common parts)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/19","activity_end":"2019-06-10 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50153","activity_notes":"Please raise a work order for Reddan to replace lamps in cleaner's room on 2nd floor landing.Reddan, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 08:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40775","activity_ticket_id":"41631","ticket_reference":"HDT42712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet is backing up and blocked ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/06\/19","activity_end":"2019-06-10 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50154","activity_notes":"toilet in shower room where shower door is not cracked isblocked and is backing up. Roy has isolated the toilet ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 08:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40776","activity_ticket_id":"41632","ticket_reference":"HDT42713","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - door issue","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/19","activity_end":"2019-06-10 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50155","activity_notes":"door issue ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40777","activity_ticket_id":"41633","ticket_reference":"HDT42714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - boiler not working ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/19","activity_end":"2019-06-10 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50156","activity_notes":"Call out for boiler playing up,","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40778","activity_ticket_id":"41634","ticket_reference":"HDT42715","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Rodent proofing - 20th JUNE - FOR ALL DAY ","ticket_address_1":"Flat 1, 40 Berwick St and Flat 3, 66 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"20\/06\/19","activity_end":"2019-06-20 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50157","activity_notes":"Could you please help us with an All Rounder for 20th June, 2019 from 8.30am at Flat 1 40 Berwick Street followed by Flat 3 66 Shaftesbury Avenue as will need to do rodent proofing works and we need help with moving appliances to get at the back of the Kitchen Units?Both job should not take longer than 3 hours for both flats?Please reply confirming and with the name and telephone number of your operative?","activity_timesheet":"1","ticket_notes_combined":"

21\/06\/2019 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40779","activity_ticket_id":"41636","ticket_reference":"HDT42717","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"AAPG Office, 21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/06\/19","activity_end":"2019-06-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50158","activity_notes":"Previous leak that was worked seems to have started again.Please raise a work order fro Reddan to attend to below leak issue at 21 New Row,I am forwarding you couple of photos taken this morning of the leak in the AAPG office.The plaster will definitely collapse this week as it's gone rain the whole week.It's a shame that this problem was not sorted last time someone was dealing with it.If you do not do anything about it, this will become a serious problem as the damage to the ceiling will be getting worse not better. The fact that the door on the 4th floor is constantly open does not help either.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 08:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40780","activity_ticket_id":"41624","ticket_reference":"HDT42705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10th JUNE","ticket_address_1":"Flat 3, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/19","activity_end":"2019-06-10 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50159","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on Monday-10thReddan, please collect keys from site office.gas pat and service also to be carried out ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 09:07 (jan)<\/b>MK to attend Wed, 12th June between 5.30 and 6.30pm<\/p>

11\/06\/2019 12:37 (jane)<\/b>Complete, rubbish removed from this property and number 5 in the same block. <\/p>

18\/06\/2019 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40781","activity_ticket_id":"41637","ticket_reference":"HDT42718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/19","activity_end":"2019-06-10 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50160","activity_notes":"Please raise a work order for Reddan to carry out gas safety check for the above property,Please confirm how soon this can be done so we can arrange access.","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2019 09:04 (jan)<\/b>Email for access Wed, 12th June between 5.30 and 6.30pm<\/p>

11\/06\/2019 13:37 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40782","activity_ticket_id":"41637","ticket_reference":"HDT42718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test ","ticket_address_1":"Flat 3, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50161","activity_notes":"Please raise a work order for Reddan to carry out gas safety check for the above property,Please confirm how soon this can be done so we can arrange access.","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2019 09:04 (jan)<\/b>Email for access Wed, 12th June between 5.30 and 6.30pm<\/p>

11\/06\/2019 13:37 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40783","activity_ticket_id":"41638","ticket_reference":"HDT42719","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no water ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/19","activity_end":"2019-06-10 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50162","activity_notes":"Leah - 07414 131 868 from flat 1 called to say that there is no running water in her flat. She wentdownstairs to the ground floor there was a lot of water on the floor. Please can yu attend to investigateand repair.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2019 11:19 (sandra)<\/b>No water to building. Found fire brigade was called out at 3am because water was cascading down the stairs.They turned off water supply. I called Lillian but didn't answer Called City and west homes and it is their responsibility because pipe in the common parts. No one had informed them of the problem Cleared water from front door lobby as it was flooded. Lillian then called and she knew about the problem but surprised no one had called city west homes and she told me not to do anything. Unfortunately it was too late<\/p>

10\/06\/2019 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40784","activity_ticket_id":"41639","ticket_reference":"HDT42720","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Toilet blocked","ticket_address_1":"PZ Cussons Beauty","ticket_address_2":"14 Upper St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/06\/19","activity_end":"2019-06-10 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50163","activity_notes":"Can we have a plumber as soon as possible to look at our 2nd floor disabled toiled please","activity_timesheet":"1","ticket_notes_combined":"

11\/06\/2019 08:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40785","activity_ticket_id":"41624","ticket_reference":"HDT42705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10th JUNE","ticket_address_1":"Flat 3, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/19","activity_end":"2019-06-12 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50164","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on Monday-10thReddan, please collect keys from site office.gas pat and service also to be carried out ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 09:07 (jan)<\/b>MK to attend Wed, 12th June between 5.30 and 6.30pm<\/p>

11\/06\/2019 12:37 (jane)<\/b>Complete, rubbish removed from this property and number 5 in the same block. <\/p>

18\/06\/2019 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40786","activity_ticket_id":"41624","ticket_reference":"HDT42705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10th JUNE","ticket_address_1":"Flat 3, 82 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/19","activity_end":"2019-06-10 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50165","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on Monday-10thReddan, please collect keys from site office.gas pat and service also to be carried out ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 09:07 (jan)<\/b>MK to attend Wed, 12th June between 5.30 and 6.30pm<\/p>

11\/06\/2019 12:37 (jane)<\/b>Complete, rubbish removed from this property and number 5 in the same block. <\/p>

18\/06\/2019 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40787","activity_ticket_id":"41640","ticket_reference":"HDT42721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window ledge repairs","ticket_address_1":"Flat 8, Exeter Mansions, 100-112 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/06\/19","activity_end":"2019-06-10 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50166","activity_notes":"Please go ahead with the window ledge repairs. Further repairs are required to window ledge in flat 8 when weather allows.","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2019 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40788","activity_ticket_id":"41641","ticket_reference":"HDT42722","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Hot water tap","ticket_address_1":"111 Harley St (1st Floor WC)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/06\/19","activity_end":"2019-06-14 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50167","activity_notes":"Tap needs replacing","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2019 14:30 (jan)<\/b>Email for access Wed am, 12th June<\/p>

10\/06\/2019 15:34 (jan)<\/b>Booked for Friday, 14th June at 7am<\/p>

14\/06\/2019 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40789","activity_ticket_id":"41642","ticket_reference":"HDT42723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"32 and 34 Goodge St - Pilau","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/06\/19","activity_end":"2019-06-11 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50168","activity_notes":"Please raise a work order for Reddan to attend tomorrow morning to Pilau to cut an opening into a mesh grill that is covering that gas meters at the front of the store but one that can still be secure for rodent proofing, George copied in will meet on site if you can confirm time of attendance. Can you take clear meter readings of the gas meters too.","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2019 14:56 (jan)<\/b>Scheduled for Tues, 11th June at 8.30am<\/p>

11\/06\/2019 11:46 (jane)<\/b>Remove meshing take meter readings replace meshing<\/p>

14\/06\/2019 14:13 (jane)<\/b>To return to cut in panels and mesh, awaiting access<\/p>

19\/06\/2019 14:41 (sandra)<\/b>emailed JM for Tuesday morning <\/p>

24\/06\/2019 11:21 (sandra)<\/b>booked for Tuesday <\/p>

25\/06\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40790","activity_ticket_id":"41643","ticket_reference":"HDT42724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"36 Wellington Street - common area","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/19","activity_end":"2019-06-10 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50169","activity_notes":"There is water coming in to the building on the second and third floor in common areas see attach picture. Please arrange for someone to investigate .","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2019 08:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40791","activity_ticket_id":"41645","ticket_reference":"HDT42726","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"111 Harley St (Top Floor Flat)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/19","activity_end":"2019-06-10 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50170","activity_notes":"Can we have a call out please to the above as water is coming in from the roof or guttering into the office by the window of the top floor tenant please?If you can advise urgently?","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2019 08:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40792","activity_ticket_id":"41646","ticket_reference":"HDT42727","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Plumbing issues","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/06\/19","activity_end":"2019-06-11 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50171","activity_notes":"Please can you send in your plumber 3 jobs. 1.2nd floor kitchen water heater for not working | No hot water to kitchen point.2.2nd floor ladies toilet seat needs reaffixing (seat on the floor next to pan).3.1st floor Ladies toilet tap fixture loose keeps falling off.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 11:48 (jane)<\/b>Repaired tap and seat, electrician to test electrical supply to 2nd flr under sink water heaters before recommending to replace<\/p>

12\/06\/2019 11:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40793","activity_ticket_id":"41647","ticket_reference":"HDT42728","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/06\/19","activity_end":"2019-06-11 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50172","activity_notes":"The heating is broken AGAIN. Last time this happened you said they were going to leave instructions for how to fix it which they have not done. So I am still regularly being left without heating and\/or hot water. Please could someone go in today, fix it, and this time leave or send me clear instructions. ","activity_timesheet":"1","ticket_notes_combined":"

11\/06\/2019 10:23 (jan)<\/b>Email for access today<\/p>

12\/06\/2019 10:07 (jan)<\/b>Email for access today at 4pm<\/p>

12\/06\/2019 10:10 (jan)<\/b>Booked for today with keys<\/p>

13\/06\/2019 09:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40795","activity_ticket_id":"41642","ticket_reference":"HDT42723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"32 and 34 Goodge St - Pilau","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"25\/06\/19","activity_end":"2019-06-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50174","activity_notes":"Please raise a work order for Reddan to attend tomorrow morning to Pilau to cut an opening into a mesh grill that is covering that gas meters at the front of the store but one that can still be secure for rodent proofing, George copied in will meet on site if you can confirm time of attendance. Can you take clear meter readings of the gas meters too.","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2019 14:56 (jan)<\/b>Scheduled for Tues, 11th June at 8.30am<\/p>

11\/06\/2019 11:46 (jane)<\/b>Remove meshing take meter readings replace meshing<\/p>

14\/06\/2019 14:13 (jane)<\/b>To return to cut in panels and mesh, awaiting access<\/p>

19\/06\/2019 14:41 (sandra)<\/b>emailed JM for Tuesday morning <\/p>

24\/06\/2019 11:21 (sandra)<\/b>booked for Tuesday <\/p>

25\/06\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40796","activity_ticket_id":"41646","ticket_reference":"HDT42727","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Plumbing issues","ticket_address_1":"KPF, 7a Langley St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/19","activity_end":"2019-06-11 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50175","activity_notes":"Please can you send in your plumber 3 jobs. 1.2nd floor kitchen water heater for not working | No hot water to kitchen point.2.2nd floor ladies toilet seat needs reaffixing (seat on the floor next to pan).3.1st floor Ladies toilet tap fixture loose keeps falling off.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 11:48 (jane)<\/b>Repaired tap and seat, electrician to test electrical supply to 2nd flr under sink water heaters before recommending to replace<\/p>

12\/06\/2019 11:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40797","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/06\/19","activity_end":"2019-06-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50176","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks on the morning of 10th June.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40798","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50177","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks on the morning of 10th June.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40799","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/19","activity_end":"2019-06-11 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50178","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks on the morning of 10th June.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40800","activity_ticket_id":"41640","ticket_reference":"HDT42721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window ledge repairs","ticket_address_1":"Flat 8, Exeter Mansions, 100-112 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/06\/19","activity_end":"2019-06-11 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50179","activity_notes":"Please go ahead with the window ledge repairs. Further repairs are required to window ledge in flat 8 when weather allows.","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2019 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40801","activity_ticket_id":"41648","ticket_reference":"HDT42729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12939 - 9a Little Newport Street","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/06\/19","activity_end":"2019-06-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50180","activity_notes":"Replacement macerator and other shower slow leaking ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2019 13:54 (jan)<\/b>Macerator on order<\/p>

12\/06\/2019 09:42 (jane)<\/b>Macerator pump on order, delivery expected Friday to the office<\/p>

14\/06\/2019 14:34 (jan)<\/b>Scheduled for Tuesday, 18th June with keys<\/p>

17\/06\/2019 10:26 (sandra)<\/b>Programmed in for Tuesday 18th June <\/p>

17\/06\/2019 11:41 (sandra)<\/b>Access via keys for Tuesday <\/p>

18\/06\/2019 10:50 (jane)<\/b>Provisionally re-booked for Monday 24\/06<\/p>

21\/06\/2019 09:24 (jane)<\/b>Booked for Monday via keys <\/p>

27\/06\/2019 08:49 (sandra)<\/b>provisionally booked for Friday <\/p>

28\/06\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40802","activity_ticket_id":"41649","ticket_reference":"HDT42730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door release","ticket_address_1":"Flat 2, 34A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"11\/06\/19","activity_end":"2019-06-11 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50181","activity_notes":"Please raise a work order for Reddan door entry engineer to attend.Tenant reported: Door will not release.Reddan, tenant should be in for access. Otherwise he can collect keys from site office. ","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 13:45 (jane)<\/b>Refixed lock and handle, arranging for access control engineer to attend as no power<\/p>

19\/06\/2019 09:33 (jane)<\/b>Engineer attending today <\/p>

26\/06\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40803","activity_ticket_id":"41650","ticket_reference":"HDT42731","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light out","ticket_address_1":"School of Wok, 21 New Row (Office light)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/19","activity_end":"2019-06-11 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50182","activity_notes":"Please can you confirm when this can be resolved please.I called them this morning, but they haven't come to change it. I called again just now and they said you need to authorise the work first. Can you look into this please? The office is very dark at the moment and we have had to reschedule a few important meetings because of this. ","activity_timesheet":"1","ticket_notes_combined":"

11\/06\/2019 16:05 (jan)<\/b>Email for access first thing Wed, 12th June<\/p>

12\/06\/2019 14:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40804","activity_ticket_id":"41640","ticket_reference":"HDT42721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window ledge repairs","ticket_address_1":"Flat 8, Exeter Mansions, 100-112 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/06\/19","activity_end":"2019-06-12 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50183","activity_notes":"Please go ahead with the window ledge repairs. Further repairs are required to window ledge in flat 8 when weather allows.","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40805","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/06\/19","activity_end":"2019-06-12 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50184","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks on the morning of 10th June.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40806","activity_ticket_id":"41651","ticket_reference":"HDT42732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12905 - 58a Shaftesbury Avenue ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/19","activity_end":"2019-06-12 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50185","activity_notes":"Redecoration and lights to basement vaults ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2019 13:17 (jane)<\/b>Programming in works <\/p>

21\/06\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>

21\/06\/2019 14:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2019 14:14 (sandra)<\/b>decorating completed <\/p>

27\/06\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40807","activity_ticket_id":"41651","ticket_reference":"HDT42732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12905 - 58a Shaftesbury Avenue ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50186","activity_notes":"Redecoration and lights to basement vaults ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2019 13:17 (jane)<\/b>Programming in works <\/p>

21\/06\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>

21\/06\/2019 14:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2019 14:14 (sandra)<\/b>decorating completed <\/p>

27\/06\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40808","activity_ticket_id":"41647","ticket_reference":"HDT42728","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 3, 26 Rose St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/19","activity_end":"2019-06-12 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50187","activity_notes":"The heating is broken AGAIN. Last time this happened you said they were going to leave instructions for how to fix it which they have not done. So I am still regularly being left without heating and\/or hot water. Please could someone go in today, fix it, and this time leave or send me clear instructions. ","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2019 10:23 (jan)<\/b>Email for access today<\/p>

12\/06\/2019 10:07 (jan)<\/b>Email for access today at 4pm<\/p>

12\/06\/2019 10:10 (jan)<\/b>Booked for today with keys<\/p>

13\/06\/2019 09:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40809","activity_ticket_id":"41653","ticket_reference":"HDT42734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water ingress","ticket_address_1":"Flat 3, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/19","activity_end":"2019-06-12 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50188","activity_notes":"There is water coming through one of the lights in the ceiling above the kitchen.The tenant in flat 3 believes the water is coming from the bathroom of flat 2. Can you please send someone to take a look at the leak ASAP? Please let me know when you can attend and i will confirm access. ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 10:44 (jan)<\/b>Email for access this morning<\/p>

12\/06\/2019 14:43 (jane)<\/b>To return to repair overflow <\/p>

12\/06\/2019 14:53 (jan)<\/b>Email for access on Thurs, 13th June between 1 and 3pm<\/p>

14\/06\/2019 09:17 (jane)<\/b>New bath waste to be collected and fitted<\/p>

14\/06\/2019 09:17 (jan)<\/b>Email for access to Flat 2 at 12pm today<\/p>

14\/06\/2019 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40810","activity_ticket_id":"41654","ticket_reference":"HDT42735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12936 - Flat 3, 82 Shaftesbury Avenue ","ticket_address_1":"Flat 3, 82 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/06\/19","activity_end":"2019-06-12 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50189","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 13:40 (jane)<\/b>Works in progress<\/p>

17\/06\/2019 14:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40811","activity_ticket_id":"41655","ticket_reference":"HDT42736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire alarm","ticket_address_1":"Flat 3, 39 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/19","activity_end":"2019-06-12 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50190","activity_notes":"Call received from Andy Jones - flat 3 (07834 158 493) who has an internal fire alarm onsite which is beeping every 30seconds, this needs looking at and will require an electrician as its a mains alarm rather than battery powered...","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40812","activity_ticket_id":"41592","ticket_reference":"HDT42673","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"JH\/JH\/12909 - 23 Phillimore Gardens ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/06\/19","activity_end":"2019-06-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50191","activity_notes":"To isolate water supply, disconnect and remove existing and supply and fit 2No new kitchen mixer taps with filter outlets and supply and fit 1No basin mixer and pop up waste and 2No new cartridges for basin mixer taps, commission on completion and leave in full working order.","activity_timesheet":"1","ticket_notes_combined":"

06\/06\/2019 11:45 (sandra )<\/b>(Ticket Closed)<\/p>

12\/06\/2019 11:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2019 11:25 (jan)<\/b>Booked for Friday, 21st June at 8.30am. Access via housekeeper<\/p>

13\/06\/2019 09:30 (jane)<\/b>Taps - 2 days lead-time <\/p>

14\/06\/2019 14:29 (jan)<\/b>Booked for Friday, 21st June at 8.30am<\/p>

24\/06\/2019 08:05 (sandra)<\/b>Replaced kitchen mixer tap, replaced basin tap.Kitchen unit will have to be partially removed to allow access to pipework.<\/p>

27\/06\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40813","activity_ticket_id":"41656","ticket_reference":"HDT42737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps","ticket_address_1":"39 King St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/19","activity_end":"2019-06-12 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50192","activity_notes":"Replace 3 x blown lamps in common parts","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40814","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"12\/06\/19","activity_end":"2019-06-12 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50193","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks on the morning of 10th June.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40815","activity_ticket_id":"41657","ticket_reference":"HDT42738","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat 4, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/19","activity_end":"2019-06-12 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50194","activity_notes":"Leak under kitchen sink","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2019 15:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40816","activity_ticket_id":"41658","ticket_reference":"HDT42739","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp round the shower","ticket_address_1":"Flat 2, 62a Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/06\/19","activity_end":"2019-06-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50195","activity_notes":"It's been around two weeks so I thought I'd give a quick update on the situation. The two areas on the right and left side of the shower still seems quite damp with white paint chips dropping off. It doesn't affect me living there but I'm worried whether it will just get worse. It's still within the two areas though.","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2019 14:36 (jan)<\/b>Email to tenant for access Thurs, 13th June between 1 and 3pm<\/p>

12\/06\/2019 14:59 (jan)<\/b>Booked for Thurs, 20th June between 10am and 12pm, access via tenant<\/p>

21\/06\/2019 16:38 (sandra)<\/b>decorating awaiting to drying out.<\/p>

02\/07\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40817","activity_ticket_id":"41659","ticket_reference":"HDT42740","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Paint shop front","ticket_address_1":"154 Shaftesbury Ave - shop front","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/06\/19","activity_end":"2019-06-12 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50196","activity_notes":"Please can you paint the above shop front next week starting on Monday and let me know how long you will take?Blues Blue 639 from the Paint and Paper Library.","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2019 07:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40818","activity_ticket_id":"41660","ticket_reference":"HDT42741","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"List of works","ticket_address_1":"Tokyo Diner, 2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/06\/19","activity_end":"2019-06-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50197","activity_notes":"We have a little problem with our delivery door. Sometimes it's difficult to open it when it's locked and recently we've been struggling a lot. We suspect it's a problem with the hinges and that it wouldn't be too difficult to deal with but unfortunately we don't have appropriate tools. We'd appreciate it a lot if someone could come round and have a look at it. Additionally, we recently had a leak on the first of the restaurant and there's a small hole in the wall. If someone could have a look at it as well, that'd be great. ","activity_timesheet":"1","ticket_notes_combined":"

13\/06\/2019 11:06 (jan)<\/b>Booked for Tues, 18th June after 10am to discuss access holes to be cut in the ceiling to trace the leak and arrange future attendance to carry out<\/p>

18\/06\/2019 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40819","activity_ticket_id":"41635","ticket_reference":"HDT42716","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12919 - Flat 18, 27 Slingsby Place ","ticket_address_1":"Flat 18, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/19","activity_end":"2019-06-12 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50198","activity_notes":"To disconnect and remove existing washer\/dryer and dispose off correctly at waste transfer site.To supply and install new Hoover free standing washer\/dryer into place and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:55 (jane)<\/b>Washer\/dryer in stock for collection <\/p>

12\/06\/2019 15:07 (jan)<\/b>Email to tenants for access on Friday, 21st June<\/p>

13\/06\/2019 16:20 (jane)<\/b>Awaiting reply from tenant when they would like us to fit the new appliance <\/p>

24\/06\/2019 09:32 (sandra)<\/b>BOOKED TUESDAY TENANT IN FOR ACCESS <\/p>

25\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40820","activity_ticket_id":"41661","ticket_reference":"HDT42742","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12945 - Flat 6, Wellington Court ","ticket_address_1":"Flat 6, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/19","activity_end":"2019-07-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50199","activity_notes":"To isolate water supply, strip down and supply and fit new lower element with a titanium replacement to existing cylinder, refill system, commission and leave in full working order.The cylinders are located behind a panel in the clothing cupboard, hence the additional labour, to remove paneling etc ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2019 15:14 (jan)<\/b>Email to tenant for access on Monday am, 17th June<\/p>

17\/06\/2019 16:58 (jane)<\/b>Contacted the tenant twice, awaiting for a date for us to attend <\/p>

18\/06\/2019 15:07 (jane)<\/b>Have requested Monday 24th between 3 and 5pm<\/p>

18\/06\/2019 16:16 (jane)<\/b>Tenant is giving access for Monday 24th between 2 and 3pm <\/p>

26\/06\/2019 09:52 (sandra)<\/b>provisionally booked for Monday 2.30 1st July <\/p>

08\/07\/2019 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40821","activity_ticket_id":"41662","ticket_reference":"HDT42743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 4, 9 Charing Cross Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/19","activity_end":"2019-06-12 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50200","activity_notes":"There is a leak from the roof at the top of the common stair , outside Flat 4. Water is dripping from a high level junction box.From memory I beleive that ther is a roof gulley above at this point.PS It was only obvious at 4.0 pm,not this morning.","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40822","activity_ticket_id":"41663","ticket_reference":"HDT42744","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat 2, 23 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/06\/19","activity_end":"2019-06-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50201","activity_notes":"Further to our conversation please can you call Francis Bagler of Flat 2, 23 Wimpole Street to gain access to her flat because she has damp coming through from an overflowing stack pipe.","activity_timesheet":"1","ticket_notes_combined":"

14\/06\/2019 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40823","activity_ticket_id":"41653","ticket_reference":"HDT42734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water ingress","ticket_address_1":"Flat 3, 23 Charlotte St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/06\/19","activity_end":"2019-06-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50202","activity_notes":"There is water coming through one of the lights in the ceiling above the kitchen.The tenant in flat 3 believes the water is coming from the bathroom of flat 2. Can you please send someone to take a look at the leak ASAP? Please let me know when you can attend and i will confirm access. ","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2019 10:44 (jan)<\/b>Email for access this morning<\/p>

12\/06\/2019 14:43 (jane)<\/b>To return to repair overflow <\/p>

12\/06\/2019 14:53 (jan)<\/b>Email for access on Thurs, 13th June between 1 and 3pm<\/p>

14\/06\/2019 09:17 (jane)<\/b>New bath waste to be collected and fitted<\/p>

14\/06\/2019 09:17 (jan)<\/b>Email for access to Flat 2 at 12pm today<\/p>

14\/06\/2019 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40824","activity_ticket_id":"41664","ticket_reference":"HDT42745","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstate door","ticket_address_1":"Flat 3, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/19","activity_end":"2019-06-13 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50203","activity_notes":"Please raise a work order for Reddan to attend site to reinstate kitchen cabinet door to washing\/dryer.Reddan, Travis is attending this morning.","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2019 10:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40825","activity_ticket_id":"41665","ticket_reference":"HDT42746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Office furniture","ticket_address_1":"21a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/06\/19","activity_end":"2019-06-13 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50204","activity_notes":"Please raise a work order for Reddan to transport office chairs to the 3rd floor of site office from the main door.","activity_timesheet":"1","ticket_notes_combined":"

13\/06\/2019 16:12 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40826","activity_ticket_id":"41660","ticket_reference":"HDT42741","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"List of works","ticket_address_1":"Tokyo Diner, 2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/06\/19","activity_end":"2019-06-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50205","activity_notes":"We have a little problem with our delivery door. Sometimes it's difficult to open it when it's locked and recently we've been struggling a lot. We suspect it's a problem with the hinges and that it wouldn't be too difficult to deal with but unfortunately we don't have appropriate tools. We'd appreciate it a lot if someone could come round and have a look at it. Additionally, we recently had a leak on the first of the restaurant and there's a small hole in the wall. If someone could have a look at it as well, that'd be great. ","activity_timesheet":"1","ticket_notes_combined":"

13\/06\/2019 11:06 (jan)<\/b>Booked for Tues, 18th June after 10am to discuss access holes to be cut in the ceiling to trace the leak and arrange future attendance to carry out<\/p>

18\/06\/2019 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40827","activity_ticket_id":"41666","ticket_reference":"HDT42747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12947 - Flat 5, 77-78 St Martins Lane","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/19","activity_end":"2019-07-02 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50206","activity_notes":"To disconnect and remove faulty shower screen and dispose of correctly.To then supply and install new high quality shower sliding door shower screen to match existing and mastic seal on completion ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2019 11:09 (jan)<\/b>Shower screen on order<\/p>

17\/06\/2019 11:40 (sandra)<\/b>Shower screen due into our suppliers later part of this week <\/p>

27\/06\/2019 08:46 (sandra)<\/b>provisionally booked for tuesday 2nd<\/p>

27\/06\/2019 13:32 (sandra)<\/b>Booked for Tuesday 2nd<\/p>

02\/07\/2019 16:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40828","activity_ticket_id":"41667","ticket_reference":"HDT42748","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/12888 - Thomas Neals Centre","ticket_address_1":"Thomas Neals Centre","ticket_address_2":"","ticket_town":"Londo0n","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"12\/07\/19","activity_end":"2019-07-12 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50207","activity_notes":"4 x new lockers - Two Options","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2019 12:18 (jane)<\/b>7 day lead-time <\/p>

27\/06\/2019 14:55 (jane)<\/b>Lockers will be delivered on 4th July <\/p>

04\/07\/2019 16:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40829","activity_ticket_id":"41668","ticket_reference":"HDT42749","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Kitchen ceiling lights","ticket_address_1":"Punchbowl, 41 Farm St","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"13\/06\/19","activity_end":"2019-06-13 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50208","activity_notes":"Please attend site asap to fix the kitchen ceilling lights ","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2019 13:52 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40830","activity_ticket_id":"41669","ticket_reference":"HDT42750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1.3, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/19","activity_end":"2019-06-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50209","activity_notes":"Please raise a work order for Reddan to reinstate radiator to wall and check if blinds are repairable otherwise please quote.Reddan, can you please arrange for 9am attendance tomorrow. Lilian will attend too.","activity_timesheet":"1","ticket_notes_combined":"

14\/06\/2019 13:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40831","activity_ticket_id":"41670","ticket_reference":"HDT42751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12940 - AAPG Office, 21 New Row ","ticket_address_1":"AAPG Office, 21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/06\/19","activity_end":"2019-06-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50210","activity_notes":"Lift decked area and repair roof surface ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2019 14:43 (jan)<\/b>Email to book the works in for Monday, 17th June at 8am<\/p>

17\/06\/2019 11:42 (sandra)<\/b>Re-schedule for 10am on Tuesday 18th <\/p>

19\/06\/2019 09:38 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 10:00 (sandra)<\/b>Decking at rear Half has already been removed by contractors organised by Savills 2 yrs ago and left in pile on top of roof.What's left is rotten and broken and dangerous as it is a trip hazard THIS SHOULD BE REMOVED<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40832","activity_ticket_id":"41670","ticket_reference":"HDT42751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12940 - AAPG Office, 21 New Row ","ticket_address_1":"AAPG Office, 21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/19","activity_end":"2019-06-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50211","activity_notes":"Lift decked area and repair roof surface ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2019 14:43 (jan)<\/b>Email to book the works in for Monday, 17th June at 8am<\/p>

17\/06\/2019 11:42 (sandra)<\/b>Re-schedule for 10am on Tuesday 18th <\/p>

19\/06\/2019 09:38 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 10:00 (sandra)<\/b>Decking at rear Half has already been removed by contractors organised by Savills 2 yrs ago and left in pile on top of roof.What's left is rotten and broken and dangerous as it is a trip hazard THIS SHOULD BE REMOVED<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40833","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/19","activity_end":"2019-07-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50212","activity_notes":"Keep on bathroom door requires replacing Kitchen\/Lounge : L\/H Sash window, unable to open fully, weight appear to be caught Bedroom: top sash keeps dropping Front door lobby : door difficult to open from outside, needs planing down VACANT PROPERTY ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40834","activity_ticket_id":"41671","ticket_reference":"HDT42752","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door not closing","ticket_address_1":"16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"13\/06\/19","activity_end":"2019-06-13 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50213","activity_notes":"Main door not closing properly","activity_timesheet":"1","ticket_notes_combined":"

13\/06\/2019 16:11 (jan )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40835","activity_ticket_id":"41094","ticket_reference":"HDT42175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12820 - Flat 5, 79 St Martins Lane ","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/06\/19","activity_end":"2019-06-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50214","activity_notes":"To disconnect and remove faulty shower enclosure and dispose of correctly.To then supply and install new shower enclosure with hinges doors and mastic seal on completion","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 11:17 (jan)<\/b>Email for access on Wed, 10th April to take measurements<\/p>

09\/04\/2019 09:12 (jan)<\/b>Tenant refused access this week, he will advise of a date next week<\/p>

11\/04\/2019 10:29 (jan)<\/b>Booked for Wed, 17th April between 10am and 12pm<\/p>

10\/05\/2019 13:05 (sandra)<\/b>shower enclosure on order <\/p>

07\/06\/2019 11:19 (sandra)<\/b>proposed for Wednesday 12th and need to fit the new riser rail at the same time<\/p>

10\/06\/2019 09:19 (sandra)<\/b>confirmed wednesday from 1.30<\/p>

13\/06\/2019 09:49 (jane )<\/b>(Ticket Closed)<\/p>

13\/06\/2019 15:50 (jan)<\/b>(Ticket Re-Opened)<\/p>

13\/06\/2019 15:51 (jan)<\/b>New riser rail to be fitted Wed, 19th June. Time to be confirmed<\/p>

17\/06\/2019 12:55 (sandra)<\/b>there will be access between 1:30 and 3 on Wednesday via the cleanerAlso, aside from mount the shower head you put on last week doesnt actually fit properly on the shower hose.Needs to be replaced or fitted properly <\/p>

18\/06\/2019 15:52 (jane )<\/b>(Ticket Closed)<\/p>

18\/06\/2019 16:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/06\/2019 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40836","activity_ticket_id":"41663","ticket_reference":"HDT42744","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat 2, 23 Wimpole St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/19","activity_end":"2019-06-13 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50215","activity_notes":"Further to our conversation please can you call Francis Bagler of Flat 2, 23 Wimpole Street to gain access to her flat because she has damp coming through from an overflowing stack pipe.","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40838","activity_ticket_id":"41672","ticket_reference":"HDT42753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Residents in the building are locked in ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/19","activity_end":"2019-06-14 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50217","activity_notes":"Emergency call-out - Residents in the building are locked in ","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 09:24 (jane )<\/b>(Ticket Closed)<\/p>

14\/06\/2019 10:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/06\/2019 10:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40839","activity_ticket_id":"41673","ticket_reference":"HDT42754","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Leak","ticket_address_1":"4 Matthew Parker St (5th Floor office)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/19","activity_end":"2019-06-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50218","activity_notes":"Can you arrange for a roofer to attend to the above property as the 5th floor tenant have advised that there is leak coming from the roof down into their office.Do let me know when someone can attend and I will notify security to provide access.","activity_timesheet":"1","ticket_notes_combined":"

14\/06\/2019 16:11 (jane)<\/b>Temp repair to roofBut need to return on Monday with materials. <\/p>

18\/06\/2019 16:09 (jane)<\/b>Requires 2No x engineers for safety reason, to program in <\/p>

19\/06\/2019 16:12 (sandra)<\/b>booked for Monday <\/p>

24\/06\/2019 08:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40840","activity_ticket_id":"41669","ticket_reference":"HDT42750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 1.3, 16a Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/19","activity_end":"2019-06-14 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50219","activity_notes":"Please raise a work order for Reddan to reinstate radiator to wall and check if blinds are repairable otherwise please quote.Reddan, can you please arrange for 9am attendance tomorrow. Lilian will attend too.Electrical fittings to be checked also.","activity_timesheet":"1","ticket_notes_combined":"

14\/06\/2019 13:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40841","activity_ticket_id":"41674","ticket_reference":"HDT42755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 3, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/06\/19","activity_end":"2019-06-14 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50220","activity_notes":"Please raise a work order for Reddan to investigate leak into Flat 3 of 36-40 Rupert st.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

14\/06\/2019 13:41 (jane)<\/b>Works in progress<\/p>

21\/06\/2019 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40842","activity_ticket_id":"41675","ticket_reference":"HDT42756","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lock change","ticket_address_1":"6 Lonsdale Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/07\/19","activity_end":"2019-07-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50221","activity_notes":"Please attend 6 Lonsdale Road as there is a security shutter on the 1st floor and no key to open please can you arrange a locksmith to change the lock. Please note to collect keys from Dutch & Dutch on the below: Zach Forest - DirectorD: 020 7443 9867 M: 07890 209 397174 West End Lane, London, NW6 1SW","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 14:42 (sandra)<\/b>BOOKED FOR 25TH KEYS FROM DUTCH AND DUTCH RECEPTION <\/p>

26\/06\/2019 10:15 (sandra)<\/b>Drilled out three locks and removed to source new. NTR to fit <\/p>

29\/07\/2019 11:17 (jane)<\/b>Engineer attending this afternoon, access via Dutch and Dutch <\/p>

30\/07\/2019 11:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40843","activity_ticket_id":"41635","ticket_reference":"HDT42716","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12919 - Flat 18, 27 Slingsby Place ","ticket_address_1":"Flat 18, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/06\/19","activity_end":"2019-06-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50222","activity_notes":"To disconnect and remove existing washer\/dryer and dispose off correctly at waste transfer site.To supply and install new Hoover free standing washer\/dryer into place and commission on completion","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2019 13:55 (jane)<\/b>Washer\/dryer in stock for collection <\/p>

12\/06\/2019 15:07 (jan)<\/b>Email to tenants for access on Friday, 21st June<\/p>

13\/06\/2019 16:20 (jane)<\/b>Awaiting reply from tenant when they would like us to fit the new appliance <\/p>

24\/06\/2019 09:32 (sandra)<\/b>BOOKED TUESDAY TENANT IN FOR ACCESS <\/p>

25\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40844","activity_ticket_id":"41674","ticket_reference":"HDT42755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 3, 36-40 Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/06\/19","activity_end":"2019-06-14 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50223","activity_notes":"Please raise a work order for Reddan to investigate leak into Flat 3 of 36-40 Rupert st.Reddan, please collect keys from site office.Redecoration of water damaged areas required","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 13:41 (jane)<\/b>Works in progress<\/p>

21\/06\/2019 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40845","activity_ticket_id":"41676","ticket_reference":"HDT42757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water draining slowly","ticket_address_1":"Flat 2, 11A Gerrard St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/19","activity_end":"2019-06-14 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50224","activity_notes":"Please raise a work order for Reddan to attend site.Tenant reported :Shower\/sink and Washing machine water is draining very slow. Reddan, I spoke with Danny and he will be attending. Please confirm with him.Please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

14\/06\/2019 13:42 (jane)<\/b>Engineer attending today<\/p>

17\/06\/2019 10:41 (sandra)<\/b>Plus London Drainage Invoice<\/p>

17\/06\/2019 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40846","activity_ticket_id":"41677","ticket_reference":"HDT42758","ticket_client":"1961","client_name":"August Equity","ticket_title":"Toilet out of order","ticket_address_1":"August Equity, 10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/06\/19","activity_end":"2019-06-14 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50225","activity_notes":"As mentioned, I was wondering if any of your team would be available to come and look at an out of order disabled toilet at our offices (WC2E 9AB). It seems that there is no running water for flushing, however the tap is running fine and all other loos on this floor are also in working order. ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40847","activity_ticket_id":"41678","ticket_reference":"HDT42759","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painting","ticket_address_1":"Flat 5.1, 16A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/06\/19","activity_end":"2019-06-14 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50226","activity_notes":"Please raise a work order for Reddan to attend for a coat of paint around the Lift areas.Reddan, it's just a small wall around the Lift that needs to be painted.","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 13:42 (jane)<\/b>To be carried out early part of next week <\/p>

27\/06\/2019 14:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40848","activity_ticket_id":"41534","ticket_reference":"HDT42615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat A, 23 Rathbone St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/19","activity_end":"2019-06-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50227","activity_notes":"Could we please arrange the redecorating of the stairway here for this Friday 31st May and have someone attend to take a look at the entrance door handle on the inside. Helpdesk: Could you please raise a work order for reddan. aandregoncalves@gmail.com,andre@physiooptions.com07783984685","activity_timesheet":"1","ticket_notes_combined":"

28\/05\/2019 16:19 (jan)<\/b>Awaiting confirmation of access for Friday, 31st May<\/p>

29\/05\/2019 10:12 (jan)<\/b>Booked for 31st May at 8.30am with keys<\/p>

29\/05\/2019 10:46 (sandra)<\/b>Dean to look at handle <\/p>

31\/05\/2019 09:33 (jan)<\/b>Door handle to be ordered<\/p>

07\/06\/2019 10:28 (sandra)<\/b>booked Travis in to look and taken details <\/p>

07\/06\/2019 13:32 (jan)<\/b>Email for access Mon, 10th June to take a look at the door handle<\/p>

10\/06\/2019 14:42 (jane)<\/b>Door handle on order 3-5 working days <\/p>

13\/06\/2019 11:48 (jan)<\/b>Email to tenant for access on Tues, am, 18th June<\/p>

14\/06\/2019 11:54 (jan)<\/b>Booked for Tues am, 18th June to fit the door handle<\/p>

18\/06\/2019 10:10 (jane)<\/b>Special order handle has come into stock, needs to be programmed in <\/p>

27\/06\/2019 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40849","activity_ticket_id":"41679","ticket_reference":"HDT42760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12951 - Flat 8, Exeter Mansions","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/06\/19","activity_end":"2019-06-14 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50228","activity_notes":"To make good 2No of water damaged areas on ceilings to 2no of rooms and redecorate to match existing, also to make good and redecorate 1 no of window and window sill following leak.","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 13:43 (jane)<\/b>Works to be programmed in for next week <\/p>

04\/07\/2019 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40850","activity_ticket_id":"41490","ticket_reference":"HDT42571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 29TH MAY","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/06\/19","activity_end":"2019-06-14 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50229","activity_notes":"We have a tenant moving out of 79 St Martins Lane, flat 2 on the 26th of May. Could i please book a ITC for the 27th? Service Desk Can you please raise a work order for reddan to attend? No tenants due to move inSorry can i change this check to the 29th, the move out date have changed","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:15 (jan)<\/b>Booked for Tuesday, 28th May<\/p>

28\/05\/2019 14:12 (jan)<\/b>Rescheduled for Wed, 29th May<\/p>

29\/05\/2019 15:24 (sandra)<\/b>list completed and sent to client for approval <\/p>

31\/05\/2019 14:51 (sandra)<\/b>ordered new extractor fan <\/p>

04\/06\/2019 09:07 (sandra)<\/b>service recommended <\/p>

04\/06\/2019 10:45 (sandra)<\/b>supplied and fitted mixer tap <\/p>

17\/06\/2019 11:11 (sandra)<\/b>Replaced extractor fan in main room and replaced blown lamp in bathroom light<\/p>

20\/06\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>

03\/07\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

08\/07\/2019 11:27 (sandra)<\/b>Completed job by fitting new air vents and sash window stops.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40851","activity_ticket_id":"41610","ticket_reference":"HDT42691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12th JUNE - NEW TENANT MOVES IN ON 21ST June","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/19","activity_end":"2019-06-14 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50230","activity_notes":"Could i please book in a tenancy checks please? Flat 333 Cranbourn for the 12th of JUNE","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 10:36 (jane)<\/b>New tenant moves in on 21st June <\/p>

18\/06\/2019 15:09 (jane)<\/b>Element for towel rail on order Ignition button on order for hob Gone to quote to repair boiler <\/p>

18\/06\/2019 15:35 (jane)<\/b>Window sash cord to bedroom needs replacing - 2no x men required Window stops need replacing <\/p>

27\/06\/2019 11:40 (sandra)<\/b>BOOKED FOR 3RD WEDNESDAY <\/p>

08\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40852","activity_ticket_id":"41680","ticket_reference":"HDT42761","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12903 - Flat 1, 137 Long Acre ","ticket_address_1":"Flat 1, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/19","activity_end":"2019-06-18 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50231","activity_notes":"To disconnect and remove hob and dispose off correctly.To supply and fit new hob to match existing to incorporate a fsd, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 13:29 (sandra)<\/b> Tenant will be present at the property from 12:30 onwards on Tuesday <\/p>

18\/06\/2019 14:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40853","activity_ticket_id":"41652","ticket_reference":"HDT42733","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"6A Lonsdale Rd","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/06\/19","activity_end":"2019-06-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50232","activity_notes":"Please attend 6A Lonsdale Road to complete the below: - Ensure shower is in working condition - Fix door handle to shower room - Clean up garden - Ensure air conditioning is in working condition - Confirm doorbell worksCan you please mention on order to contact Zach Forest at Dutch & Dutch on the below details for access? Zach ForestD: 020 7443 9867 M: 07890 209 397zach@dutchanddutch.com","activity_timesheet":"1","ticket_notes_combined":"

20\/06\/2019 14:45 (sandra)<\/b>BOOKED FOR 25TH KEYS AT DUTCH AND DUTCH RECEPTION<\/p>

26\/06\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40854","activity_ticket_id":"41681","ticket_reference":"HDT42762","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To erect a scaffold tower - MONDAY MORNING ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"w1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/19","activity_end":"2019-06-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50233","activity_notes":"Scaffold tower for set up 9am this Monday morning, to access the GF Gallery ceiling tracks at 4.6m high.","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40855","activity_ticket_id":"41681","ticket_reference":"HDT42762","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To erect a scaffold tower - MONDAY MORNING ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"w1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/19","activity_end":"2019-06-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50234","activity_notes":"Scaffold tower for set up 9am this Monday morning, to access the GF Gallery ceiling tracks at 4.6m high.","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40858","activity_ticket_id":"41683","ticket_reference":"HDT42764","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sticking front entrance door ","ticket_address_1":"25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50237","activity_notes":"To look at the sticking door mechanism to main door.","activity_timesheet":"1","ticket_notes_combined":"

17\/06\/2019 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40859","activity_ticket_id":"41684","ticket_reference":"HDT42765","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak ","ticket_address_1":"111 Harley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/07\/19","activity_end":"2019-07-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50238","activity_notes":"Can we have a call out please as there is a leak below the front door of 111 Harley Street and into the kitchen of the basement area. If you can advise please of attendance","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2019 15:29 (jane)<\/b>Investigated leak but access will need to be made in basement kitchen ceiling to trace further <\/p>

17\/06\/2019 15:48 (jane)<\/b>Engineer re-attending at 7:30am on Wednesday morning via Lourdes receptionist<\/p>

19\/06\/2019 09:40 (jane)<\/b>Cut access in ceiling and found cold water main leaking, need to shut down whole building, emailed client to advise <\/p>

27\/06\/2019 08:51 (sandra)<\/b>requested day w\/c 1\/7<\/p>

02\/07\/2019 10:14 (sandra)<\/b>emailed to book in again <\/p>

08\/07\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40860","activity_ticket_id":"41685","ticket_reference":"HDT42766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven door issue and wardrobe doors ","ticket_address_1":"Apt 2, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/19","activity_end":"2019-07-18 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50239","activity_notes":"The oven door glass is broken & there is an issue with the wardrobe doors. Damage is being caused to one door as the other opens.The apartment is vacant today, if they could attend today, would be great. New guest expected Wednesday morning.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 09:48 (jane)<\/b>unable to get wardrobe functioning correctly Would need new components, we would suggest removing one door and store in riser cupboard until we are able to fix due to new tenants moving in tomorrow Awaiting confirmation <\/p>

18\/06\/2019 13:12 (jane)<\/b>Wardrobe door has been moved to riser cupboard to be repaired, engineer ordering components Oven has gone to quote <\/p>

08\/07\/2019 09:34 (sandra)<\/b>Broken runners on wardrobe door.<\/p>

09\/07\/2019 10:36 (sandra)<\/b>fed back to clientThe track and rollers would have been supplied by the manufactures of the wardrobe, unless you know who supplied the wardrobes, we have next to no chance of finding the parts as they will be specific to that manufacture<\/p>

26\/07\/2019 11:37 (sandra)<\/b>email to wardrobe company sent <\/p>

08\/08\/2019 12:55 (sandra)<\/b>another email sent. no reply. copied in Angela<\/p>

09\/08\/2019 16:58 (sandra)<\/b>reply from company that manufactured the doors and awaiting an appointment for next week <\/p>

12\/08\/2019 11:14 (sandra)<\/b>Picture of damage sent over to contractor and awaiting notification if they can deal with this <\/p>

19\/08\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 10:38 (sandra)<\/b>Ive looked at the image and its not an item we have supplied before our running system is different.So i dont know where to buy this from.You will need to contact the original supplier to see where they bought the system from.<\/p>

19\/08\/2019 10:38 (sandra)<\/b>Tony Hardy advised by Angela to contact regarding wardrobes but they cannot help<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40861","activity_ticket_id":"41686","ticket_reference":"HDT42767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - FOR TODAY ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/19","activity_end":"2019-06-17 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50240","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks today.New tenant move in date - 21st June.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2019 15:11 (sandra)<\/b>on off switch on order <\/p>

18\/07\/2019 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40862","activity_ticket_id":"41687","ticket_reference":"HDT42768","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Emergency call-out - Unable to open the roller shutters ","ticket_address_1":"Office (shop) Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/19","activity_end":"2019-06-15 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50241","activity_notes":"Emergency call-out - Unable to open the roller shutters ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40863","activity_ticket_id":"41688","ticket_reference":"HDT42769","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing of electrical appliances - FOR thursday 4th July at 11;30am - Crazy bear will give access ","ticket_address_1":"Flat 1, 15-17 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50242","activity_notes":"PAT testing of electrical appliances - FOR thursday 4th July at 11;30am - Crazy bear will give access ","activity_timesheet":"1","ticket_notes_combined":"

04\/07\/2019 16:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40864","activity_ticket_id":"41689","ticket_reference":"HDT42770","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing of electrical appliances - FOR THURSDAY AT 12NOON - CRAZY BEAR WILL GIVE ACCESS ","ticket_address_1":"Flat 2, 15-17 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50243","activity_notes":"PAT testing of electrical appliances - FOR thursday 4th July at 11;30am - Crazy bear will give access ","activity_timesheet":"1","ticket_notes_combined":"

04\/07\/2019 16:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40865","activity_ticket_id":"41686","ticket_reference":"HDT42767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - FOR TODAY ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/06\/19","activity_end":"2019-06-17 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50244","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks today.New tenant move in date - 21st June.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2019 15:11 (sandra)<\/b>on off switch on order <\/p>

18\/07\/2019 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40866","activity_ticket_id":"41690","ticket_reference":"HDT42771","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12952 - Flat 2, 23 Wimpole Street ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/06\/19","activity_end":"2019-06-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50245","activity_notes":"2 X rainwater stacks are blocked causing damp into basement flat, unable to clear blockages with current access,Manhole in basement flat will have to be accessed to carry out mechanical cleaning of pipework, commission on completion and leave all flowing freely","activity_timesheet":"1","ticket_notes_combined":"

17\/06\/2019 15:53 (jane)<\/b>Tenant will give access on 26th June at 9am <\/p>

27\/06\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>

27\/06\/2019 09:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2019 09:05 (sandra)<\/b>unblocked downpipe from ground floor to basement tested all free flowing.need access to flat 3 or 4 to clear the hopper head on 1st floor level.the boxing can be put back once dried out <\/p>

04\/07\/2019 10:41 (sandra)<\/b>emailed for further access <\/p>

09\/07\/2019 10:07 (sandra)<\/b>access into Flat 3 needed. tenant is on holiday until end of July <\/p>

31\/07\/2019 09:02 (jane)<\/b>Awaiting to hear back from client regarding access, as tenant is away <\/p>

07\/08\/2019 11:41 (sandra)<\/b>booked Thursday 15th at 8 am <\/p>

16\/08\/2019 10:55 (sandra)<\/b>access being arranged for Monday 19th 12- 2 pm<\/p>

16\/08\/2019 16:01 (sandra)<\/b>Monday 12 - 2 pm <\/p>

19\/08\/2019 08:59 (sandra)<\/b>cleared blocked hopper <\/p>

19\/08\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>

20\/08\/2019 09:12 (sandra)<\/b>Cut and removed section of rain water pipe and removed blockage<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40867","activity_ticket_id":"41690","ticket_reference":"HDT42771","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12952 - Flat 2, 23 Wimpole Street ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/19","activity_end":"2019-06-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50246","activity_notes":"2 X rainwater stacks are blocked causing damp into basement flat, unable to clear blockages with current access,Manhole in basement flat will have to be accessed to carry out mechanical cleaning of pipework, commission on completion and leave all flowing freely","activity_timesheet":"1","ticket_notes_combined":"

17\/06\/2019 15:53 (jane)<\/b>Tenant will give access on 26th June at 9am <\/p>

27\/06\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>

27\/06\/2019 09:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2019 09:05 (sandra)<\/b>unblocked downpipe from ground floor to basement tested all free flowing.need access to flat 3 or 4 to clear the hopper head on 1st floor level.the boxing can be put back once dried out <\/p>

04\/07\/2019 10:41 (sandra)<\/b>emailed for further access <\/p>

09\/07\/2019 10:07 (sandra)<\/b>access into Flat 3 needed. tenant is on holiday until end of July <\/p>

31\/07\/2019 09:02 (jane)<\/b>Awaiting to hear back from client regarding access, as tenant is away <\/p>

07\/08\/2019 11:41 (sandra)<\/b>booked Thursday 15th at 8 am <\/p>

16\/08\/2019 10:55 (sandra)<\/b>access being arranged for Monday 19th 12- 2 pm<\/p>

16\/08\/2019 16:01 (sandra)<\/b>Monday 12 - 2 pm <\/p>

19\/08\/2019 08:59 (sandra)<\/b>cleared blocked hopper <\/p>

19\/08\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>

20\/08\/2019 09:12 (sandra)<\/b>Cut and removed section of rain water pipe and removed blockage<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40868","activity_ticket_id":"41691","ticket_reference":"HDT42772","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken manhole ","ticket_address_1":"25 Lonsdale Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"17\/06\/19","activity_end":"2019-06-17 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50247","activity_notes":"Broken manhole ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2019 16:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40869","activity_ticket_id":"41692","ticket_reference":"HDT42773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12955 - Flat 4, Quantic House, College Parade, NW6","ticket_address_1":"Flat 4, Quantic House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/07\/19","activity_end":"2019-07-01 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50248","activity_notes":"To remove access panel and supply and fit new section of plasterboard, skim new section and redecorate to match existing.","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2019 10:38 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2019 11:07 (jane)<\/b>Works programmed in for Monday 1st July <\/p>

02\/07\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40870","activity_ticket_id":"41610","ticket_reference":"HDT42691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12th JUNE - NEW TENANT MOVES IN ON 21ST June","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/06\/19","activity_end":"2019-06-18 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50249","activity_notes":"Could i please book in a tenancy checks please? Flat 333 Cranbourn for the 12th of JUNE","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 10:36 (jane)<\/b>New tenant moves in on 21st June <\/p>

18\/06\/2019 15:09 (jane)<\/b>Element for towel rail on order Ignition button on order for hob Gone to quote to repair boiler <\/p>

18\/06\/2019 15:35 (jane)<\/b>Window sash cord to bedroom needs replacing - 2no x men required Window stops need replacing <\/p>

27\/06\/2019 11:40 (sandra)<\/b>BOOKED FOR 3RD WEDNESDAY <\/p>

08\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40871","activity_ticket_id":"41693","ticket_reference":"HDT42774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical issue ","ticket_address_1":"Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/19","activity_end":"2019-06-18 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50250","activity_notes":"to take a look at the main board in the basement of Fernandos, he has reported that the lights have gone out in the alley way and the main breaker is done in his basement. Please see Fernando on site for access.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 15:12 (jane)<\/b>Faulty light fitting removed. Made safe and reset fuse All lights now working inside and outside all bar oneFernando has the light fitting<\/p>

18\/06\/2019 15:14 (jane)<\/b>Alan to check cables <\/p>

28\/06\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40872","activity_ticket_id":"41694","ticket_reference":"HDT42775","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"assess the gas appliances and boilers ","ticket_address_1":"32 Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/19","activity_end":"2019-06-26 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50251","activity_notes":"Please raise a work order for Reddan to attend to these apartments and asses the gas appliances and boilers and feed back if there are any potential issues similar to the recent ones that Mike has reported on the gas certs carried out? Mike is aware of this.Please confirm when this can be carried out so we can arrange access with the tenants.","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2019 10:19 (jane)<\/b>Provisionally booked for Friday <\/p>

25\/06\/2019 15:43 (jane)<\/b>Re-booked for Wednesday afternoon 26th June via keys <\/p>

27\/06\/2019 09:46 (sandra)<\/b>checked flats 1 and 2 but flat 3 no key fitted. <\/p>

08\/07\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40873","activity_ticket_id":"41610","ticket_reference":"HDT42691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12th JUNE - NEW TENANT MOVES IN ON 21ST June","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"18\/06\/19","activity_end":"2019-06-18 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50252","activity_notes":"Could i please book in a tenancy checks please? Flat 333 Cranbourn for the 12th of JUNE","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 10:36 (jane)<\/b>New tenant moves in on 21st June <\/p>

18\/06\/2019 15:09 (jane)<\/b>Element for towel rail on order Ignition button on order for hob Gone to quote to repair boiler <\/p>

18\/06\/2019 15:35 (jane)<\/b>Window sash cord to bedroom needs replacing - 2no x men required Window stops need replacing <\/p>

27\/06\/2019 11:40 (sandra)<\/b>BOOKED FOR 3RD WEDNESDAY <\/p>

08\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40874","activity_ticket_id":"41610","ticket_reference":"HDT42691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12th JUNE - NEW TENANT MOVES IN ON 21ST June","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/19","activity_end":"2019-07-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50253","activity_notes":"Could i please book in a tenancy checks please? Flat 333 Cranbourn for the 12th of JUNE","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 10:36 (jane)<\/b>New tenant moves in on 21st June <\/p>

18\/06\/2019 15:09 (jane)<\/b>Element for towel rail on order Ignition button on order for hob Gone to quote to repair boiler <\/p>

18\/06\/2019 15:35 (jane)<\/b>Window sash cord to bedroom needs replacing - 2no x men required Window stops need replacing <\/p>

27\/06\/2019 11:40 (sandra)<\/b>BOOKED FOR 3RD WEDNESDAY <\/p>

08\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40875","activity_ticket_id":"41695","ticket_reference":"HDT42776","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Light fittings on wall defective, appears burnt will require replacement ","ticket_address_1":"Cross Keys ","ticket_address_2":"1 Lawrence Street","ticket_town":"Chelsea","ticket_county":"","ticket_postcode":"SW3","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"21\/06\/19","activity_end":"2019-06-21 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50254","activity_notes":"Light fittings on wall defective, appears burnt will require replacement Contact George Hayles","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2019 16:38 (jane)<\/b>Attending either Thursday or Friday this week <\/p>

21\/06\/2019 09:22 (jane )<\/b>(Ticket Closed)<\/p>

26\/06\/2019 13:15 (sandra)<\/b>Our engineers attended Cross Keys this afternoon (photos attached) and completed:3no lamps installed (provided by the client)Re-terminated faulty kitchen fitting (had an live to earth fault) now working.Investigated a faulty LED fitting determined LED driver is faulty replacement needs to be ordered and installed. Wall Lights the issue is the lamps are failing in short time spans. Advice was given regarding how to handle the halogen lamps (not with bare hands as grease from the skin can considerably reduce the lifespan of the lamp). We also recommend the fittings are changed for LED, providing more cost effective lighting.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40876","activity_ticket_id":"41686","ticket_reference":"HDT42767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - FOR TODAY ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/06\/19","activity_end":"2019-06-19 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50255","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks today.New tenant move in date - 21st June.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2019 15:11 (sandra)<\/b>on off switch on order <\/p>

18\/07\/2019 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40877","activity_ticket_id":"41696","ticket_reference":"HDT42777","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"FOR FRIDAY - Roof clearance and window lock key ","ticket_address_1":"Flat 1, 11 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W!","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/06\/19","activity_end":"2019-06-21 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50256","activity_notes":"Can we have a call out on FRIDAY AFTER THE RAIN THIS WEEK to clear the laying rainwater from the flat roof please?ALSO CAN YOU SUPPLY A WINDOW LOCK KEY THIS IS NEEDED TO THE WINDOW FOR ACCESS please as this has gone missing? If you can give it to Wendy in our office once attended please. Keys to the from door from our office.","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2019 13:50 (sandra)<\/b>cleared gullys but need to source key for window lock.<\/p>

03\/07\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40878","activity_ticket_id":"41693","ticket_reference":"HDT42774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical issue ","ticket_address_1":"Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/19","activity_end":"2019-06-20 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50257","activity_notes":"to take a look at the main board in the basement of Fernandos, he has reported that the lights have gone out in the alley way and the main breaker is done in his basement. Please see Fernando on site for access.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 15:12 (jane)<\/b>Faulty light fitting removed. Made safe and reset fuse All lights now working inside and outside all bar oneFernando has the light fitting<\/p>

18\/06\/2019 15:14 (jane)<\/b>Alan to check cables <\/p>

28\/06\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40879","activity_ticket_id":"41697","ticket_reference":"HDT42778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace riser rail to shower and check shower head recently fitted - FOR WEDNESDAY 19TH AT 1:30PM","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/06\/19","activity_end":"2019-06-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50258","activity_notes":"To replace riser rail to shower and check shower head recently fitted - FOR WEDNESDAY 19TH AT 1:30PMCLEANER IS THERE UNTIL 3PM ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2019 14:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40880","activity_ticket_id":"41698","ticket_reference":"HDT42779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing - FOR WEDNESDAY 19TH JUNE ","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/06\/19","activity_end":"2019-06-19 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50259","activity_notes":"We have issues with toilet not flushing.Water is not filling up.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 09:06 (sandra)<\/b>new cistern spares required <\/p>

20\/06\/2019 15:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40881","activity_ticket_id":"41610","ticket_reference":"HDT42691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 12th JUNE - NEW TENANT MOVES IN ON 21ST June","ticket_address_1":"Flat 3, 33 Cranbourn St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/06\/19","activity_end":"2019-06-19 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50260","activity_notes":"Could i please book in a tenancy checks please? Flat 333 Cranbourn for the 12th of JUNE","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 10:36 (jane)<\/b>New tenant moves in on 21st June <\/p>

18\/06\/2019 15:09 (jane)<\/b>Element for towel rail on order Ignition button on order for hob Gone to quote to repair boiler <\/p>

18\/06\/2019 15:35 (jane)<\/b>Window sash cord to bedroom needs replacing - 2no x men required Window stops need replacing <\/p>

27\/06\/2019 11:40 (sandra)<\/b>BOOKED FOR 3RD WEDNESDAY <\/p>

08\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40882","activity_ticket_id":"41699","ticket_reference":"HDT42780","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Pest control assistance - 25th June ","ticket_address_1":"Flat 1","ticket_address_2":"40 Berwick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"25\/06\/19","activity_end":"2019-06-25 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50261","activity_notes":"Could you please also confirm that you could also send one of your all rounders to the above address on Tuesday, 25th June 2019 at 12.00noon","activity_timesheet":"1","ticket_notes_combined":"

25\/06\/2019 14:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40883","activity_ticket_id":"41700","ticket_reference":"HDT42781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"eye bolt inspection","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/06\/19","activity_end":"2019-06-19 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50262","activity_notes":"Please raise a work order for for Reddan to carry out Eye Bolt inspection.Reddan, please arrange and I shall arrange access.","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2019 15:42 (sandra)<\/b>to be scheduled in <\/p>

21\/06\/2019 15:45 (sandra)<\/b>to be scheduled in<\/p>

01\/07\/2019 10:41 (jane)<\/b>Programming in for w\/c the 15th July <\/p>

11\/07\/2019 15:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40884","activity_ticket_id":"41701","ticket_reference":"HDT42782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door entry system not working ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6JG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/06\/19","activity_end":"2019-06-19 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50263","activity_notes":"Please arrange for entry phone specialist to attend site as we have had two separate reports regarding the doorbell making a strange buzzing noise, and the front door lock not locking.","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2019 15:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40885","activity_ticket_id":"41702","ticket_reference":"HDT42783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flooding from under the sink ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/06\/19","activity_end":"2019-06-19 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50264","activity_notes":"Please attend site: Flat 2 - 25a Catherine Street as soon as possible to address and resolve flooding in the kitchen.Tenant has reported that the flooding has come from under the sink and that the water has covered the whole kitchen.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40886","activity_ticket_id":"41703","ticket_reference":"HDT42784","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door handle and flat 1.1","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/06\/19","activity_end":"2019-06-19 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50265","activity_notes":"Please attend site to reinstate 16A Rupert St main door handle and Flat 1.1 door handle","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40887","activity_ticket_id":"41704","ticket_reference":"HDT42785","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom not working ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/06\/19","activity_end":"2019-06-19 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50266","activity_notes":"Please raise a work order fro Reddan to attend to resolve issue with intercom,","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2019 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40888","activity_ticket_id":"41673","ticket_reference":"HDT42754","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Leak","ticket_address_1":"4 Matthew Parker St (5th Floor office)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/06\/19","activity_end":"2019-06-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50267","activity_notes":"Can you arrange for a roofer to attend to the above property as the 5th floor tenant have advised that there is leak coming from the roof down into their office.Do let me know when someone can attend and I will notify security to provide access.","activity_timesheet":"1","ticket_notes_combined":"

14\/06\/2019 16:11 (jane)<\/b>Temp repair to roofBut need to return on Monday with materials. <\/p>

18\/06\/2019 16:09 (jane)<\/b>Requires 2No x engineers for safety reason, to program in <\/p>

19\/06\/2019 16:12 (sandra)<\/b>booked for Monday <\/p>

24\/06\/2019 08:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40889","activity_ticket_id":"41705","ticket_reference":"HDT42786","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"blown lamps","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/19","activity_end":"2019-06-20 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50268","activity_notes":"blown lamps in common parts ","activity_timesheet":"1","ticket_notes_combined":"

20\/06\/2019 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40890","activity_ticket_id":"41649","ticket_reference":"HDT42730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door release","ticket_address_1":"Flat 2, 34A Rupert St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"20\/06\/19","activity_end":"2019-06-20 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50269","activity_notes":"Please raise a work order for Reddan door entry engineer to attend.Tenant reported: Door will not release.Reddan, tenant should be in for access. Otherwise he can collect keys from site office. Tenant contact : Mary 07909835988 \/ 07786257767","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2019 13:45 (jane)<\/b>Refixed lock and handle, arranging for access control engineer to attend as no power<\/p>

19\/06\/2019 09:33 (jane)<\/b>Engineer attending today <\/p>

26\/06\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40891","activity_ticket_id":"41706","ticket_reference":"HDT42787","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loss of water ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/06\/19","activity_end":"2019-06-20 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50270","activity_notes":"Please raise a work order for Reddan to investigate issue with Garrick street, reports that numerous apartments have loss of water.Can someone attend urgently, no reports on thames water website of any issues yet near by","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40892","activity_ticket_id":"41707","ticket_reference":"HDT42788","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace toilet seat ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/06\/19","activity_end":"2019-06-20 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50271","activity_notes":"Please raise a work order for Reddan to replace the toilet seat situated on 1st floor landing.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

20\/06\/2019 15:07 (sandra)<\/b>new toilet seat ordered <\/p>

24\/06\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40893","activity_ticket_id":"41708","ticket_reference":"HDT42789","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"lights out on stairwell","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/19","activity_end":"2019-06-20 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50272","activity_notes":"have changed bulbs but they are still not coming on","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 08:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40894","activity_ticket_id":"41499","ticket_reference":"HDT42580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 19th JUNE","ticket_address_1":"Flat 8, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/19","activity_end":"2019-06-20 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50273","activity_notes":"Kitchen ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 15:20 (jan)<\/b>Booked for 19th June<\/p>

24\/06\/2019 08:44 (sandra)<\/b>List of works authorised <\/p>

24\/06\/2019 16:22 (jane)<\/b>2No blinds need to be ordered<\/p>

26\/06\/2019 13:58 (sandra)<\/b>new veg plastic drawer to be ordered <\/p>

27\/06\/2019 11:37 (jane)<\/b>Fridge crisper drawer is expected to be delivered on Monday 1st July <\/p>

04\/07\/2019 17:03 (sandra)<\/b>booked for Friday with keys <\/p>

05\/07\/2019 12:31 (sandra)<\/b>fridge drawer fitted awaiting delivery of two blinds<\/p>

19\/07\/2019 11:55 (jane)<\/b>Lead-time on new roller blinds, 7 working days <\/p>

08\/08\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40895","activity_ticket_id":"41432","ticket_reference":"HDT42513","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12886 - Flat 3.4, 16a Rupert Street","ticket_address_1":"Flat 3.4, 16a Rupert Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/19","activity_end":"2019-06-20 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50274","activity_notes":"To supply and fit new white purpose-made vertical blind to bi-fold doors to living room\/kitchen ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2019 16:19 (jan)<\/b>Blinds on order<\/p>

15\/05\/2019 08:42 (jane)<\/b>Blinds of this width are supplied as two headrails of equal size with the controls at opposite ends. They are specially made so that the fabric overlaps in the centre giving the appearance of one blind.<\/p>

20\/05\/2019 15:45 (sandra)<\/b>in the office <\/p>

20\/05\/2019 15:49 (jan)<\/b>Email for access Tues, 21st May to fit the blinds<\/p>

21\/05\/2019 10:58 (sandra)<\/b>access today with keys <\/p>

23\/05\/2019 09:18 (sandra)<\/b>JH to sort out brackets <\/p>

23\/05\/2019 09:19 (sandra)<\/b>Blind is on roys van (iains old one)<\/p>

28\/05\/2019 16:49 (jan)<\/b>Email for access Thurs, 30th May to fit the blinds<\/p>

29\/05\/2019 10:15 (jan)<\/b>Booked for Thurs, 30th May with keys<\/p>

30\/05\/2019 10:44 (sandra)<\/b>sent three brackets and need 6 brackets. JH has ordered another pack <\/p>

06\/06\/2019 15:19 (jan)<\/b>Email for access on Tues, 11th June to fit blinds<\/p>

07\/06\/2019 09:06 (jan)<\/b>Booked for Tuesday, 11th June with keys<\/p>

20\/06\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40896","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/06\/19","activity_end":"2019-06-20 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50275","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with with kitchen tap, when switched on it sprays everywhere.Cleaners on site cleaning at present","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40897","activity_ticket_id":"41710","ticket_reference":"HDT42791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower handle and toilet roll holder ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/19","activity_end":"2019-07-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50276","activity_notes":"Please raise work orders for Reddan to attend to the below:Tenant reported :- broken shower handle holder- to reinstate toilet roll holderReddan, please ring Mary for access 07909835988.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2019 15:40 (sandra)<\/b>to be scheduled <\/p>

27\/06\/2019 09:27 (sandra)<\/b>27.6<\/p>

27\/06\/2019 15:52 (sandra)<\/b>Supplied and fitted new toilet roll holder.To source shower riser fitting<\/p>

15\/07\/2019 08:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40898","activity_ticket_id":"41711","ticket_reference":"HDT42792","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shaver socket ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/19","activity_end":"2019-06-20 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50277","activity_notes":"Please attend site: Apartment 3.1, 52 SHAFTESBURY to test and repair the the shaver socket.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2019 15:40 (sandra)<\/b>rescheduled for Monday <\/p>

21\/06\/2019 15:44 (sandra)<\/b>Booked for Monday <\/p>

25\/06\/2019 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40899","activity_ticket_id":"41658","ticket_reference":"HDT42739","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp round the shower","ticket_address_1":"Flat 2, 62a Goodge St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/07\/19","activity_end":"2019-07-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50278","activity_notes":"It's been around two weeks so I thought I'd give a quick update on the situation. The two areas on the right and left side of the shower still seems quite damp with white paint chips dropping off. It doesn't affect me living there but I'm worried whether it will just get worse. It's still within the two areas though.","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2019 14:36 (jan)<\/b>Email to tenant for access Thurs, 13th June between 1 and 3pm<\/p>

12\/06\/2019 14:59 (jan)<\/b>Booked for Thurs, 20th June between 10am and 12pm, access via tenant<\/p>

21\/06\/2019 16:38 (sandra)<\/b>decorating awaiting to drying out.<\/p>

02\/07\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40900","activity_ticket_id":"41712","ticket_reference":"HDT42793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove signage and fill gaps ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"20\/06\/19","activity_end":"2019-06-20 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50279","activity_notes":"Please raise a work order for Reddan to remove both signages. Fill all gaps (similar to marble) and clean the marble pillar.Reddan, please make necessary arrangements.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2019 15:39 (sandra)<\/b>Booked for Monday <\/p>

21\/06\/2019 15:43 (sandra)<\/b>Booked for Monday <\/p>

26\/06\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40901","activity_ticket_id":"41713","ticket_reference":"HDT42794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove signage and fill gaps ","ticket_address_1":"80 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"20\/06\/19","activity_end":"2019-06-20 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50280","activity_notes":"Please see attached pictures.Please raise a work order for Reddan to remove all signages, fill all gaps and clean marble pillars.Reddan, please make necessary arrangements.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2019 15:39 (sandra)<\/b>Booked for Monday <\/p>

21\/06\/2019 15:43 (sandra)<\/b>Booked for Monday <\/p>

26\/06\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40902","activity_ticket_id":"41686","ticket_reference":"HDT42767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - FOR TODAY ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"20\/06\/19","activity_end":"2019-06-20 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50281","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks today.New tenant move in date - 21st June.","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2019 15:11 (sandra)<\/b>on off switch on order <\/p>

18\/07\/2019 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40903","activity_ticket_id":"41714","ticket_reference":"HDT42795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12949 - Chinatown - Meters","ticket_address_1":"Chinatown - Meters","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/19","activity_end":"2019-07-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50282","activity_notes":"To allow for an engineer to be in attendance with Sweco to give access to all properties as highlighted in your schedule to show\/identify where all meters are located ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2019 11:00 (sandra)<\/b>booked for 11 july<\/p>

24\/06\/2019 11:25 (sandra)<\/b>Need to reschedule Rowan <\/p>

12\/07\/2019 13:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40904","activity_ticket_id":"41715","ticket_reference":"HDT42796","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/12935 - 12-14 Hill Street ","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"TW9","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/06\/19","activity_end":"2019-06-21 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50283","activity_notes":"To allow for a 4 monthly gutter\/drain clearance including clearance of internal drain that runs along the inside of the loft space, leaving all clear, flowing freely on completion ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 08:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40905","activity_ticket_id":"41716","ticket_reference":"HDT42797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/19","activity_end":"2019-06-21 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50284","activity_notes":"the bottom door lock is not working very well and the top lock is not very securealso the tumble dryer has a pat test stick on and was last tested 2015, can these be looked at too please why you are there.co2 alarm needs replacingfridge door handle is loose ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2019 16:46 (jane)<\/b>Locks and handles have been repaired <\/p>

24\/06\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/06\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40906","activity_ticket_id":"41716","ticket_reference":"HDT42797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/06\/19","activity_end":"2019-06-21 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50285","activity_notes":"the bottom door lock is not working very well and the top lock is not very securealso the tumble dryer has a pat test stick on and was last tested 2015, can these be looked at too please why you are there.co2 alarm needs replacingfridge door handle is loose ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2019 16:46 (jane)<\/b>Locks and handles have been repaired <\/p>

24\/06\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/06\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40907","activity_ticket_id":"41717","ticket_reference":"HDT42798","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12921 - Crazy Bear, Flat 16, Mercer Street ","ticket_address_1":"Crazy Bear, Flat 16, Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/19","activity_end":"2019-09-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50286","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:07 (sandra)<\/b>emailed to tenant for access for the third time. copied in Deepa <\/p>

12\/07\/2019 10:59 (sandra)<\/b>BOOKED FOR 25TH <\/p>

26\/07\/2019 11:39 (sandra)<\/b>attended on 25th and no access was given. emailed tenant and client and tenant replied at 1 pm too late to give access.Will need to be put on hold until such time as access can be confirmed with a key.<\/p>

05\/09\/2019 14:07 (sandra)<\/b>BOOKED FOR 30\/9 WITH KEYS <\/p>

02\/10\/2019 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40908","activity_ticket_id":"41718","ticket_reference":"HDT42799","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12922 - Crazy Bear, Flat 17, Mercer Street ","ticket_address_1":"Crazy Bear, Flat 17, Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/19","activity_end":"2019-09-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50287","activity_notes":"To disconnect and remove existing hob and dispose off correctly.To supply and fit new Indesit hob to incorporate a fsd, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:05 (sandra)<\/b>emailed for access for the third time <\/p>

12\/07\/2019 10:58 (sandra)<\/b>booked for 25th<\/p>

26\/07\/2019 11:39 (sandra)<\/b>See HDT42798<\/p>

05\/09\/2019 14:08 (sandra)<\/b>BOOKED FOR 30TH SEPTEMBER WITH KEYS <\/p>

02\/10\/2019 10:52 (jane)<\/b>Re-arranging for week commencing 7th October with the kitchen <\/p>

25\/10\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40909","activity_ticket_id":"41719","ticket_reference":"HDT42800","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"change the position of the ecv","ticket_address_1":"Crazy Bear ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/19","activity_end":"2019-06-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50288","activity_notes":"Yes please and at the same time please arrange for cadent to attend to change the position of the ecv.","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2019 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40910","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/07\/19","activity_end":"2019-07-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50289","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks on the morning of 10th June.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40911","activity_ticket_id":"41720","ticket_reference":"HDT42801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12966 - Flat 3, 33 Cranbourn Street ","ticket_address_1":"Flat 3, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/19","activity_end":"2019-07-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50290","activity_notes":"To strip down boiler and supply and fit new expansion vessel and valves controlling the filling loop, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2019 11:40 (sandra)<\/b>BOOKED FOR WEDNESDAY 3RD <\/p>

05\/07\/2019 12:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40912","activity_ticket_id":"41721","ticket_reference":"HDT42802","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove waste from bins ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/06\/19","activity_end":"2019-06-21 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50291","activity_notes":"Please raise a work order for Reddan to attend to the rear mews beyond the gate and remove the building waste out of the bins as the bin men will not empty the bins, this may require 2 men and ladders, there is rubbish on top so this needs to be pulled out first and represented flat once the building waste has been removed l, can a picture of building waste be taken and sent before and asking. Please if possible can this be done this afternoon as there is another collection due this evening, Anthony got some pictures. Can the yard be tidied too ","activity_timesheet":"1","ticket_notes_combined":"

21\/06\/2019 14:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40913","activity_ticket_id":"41722","ticket_reference":"HDT42803","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"make safe wall","ticket_address_1":"11 Wharf Road ","ticket_address_2":"","ticket_town":"Newbury","ticket_county":"","ticket_postcode":"RG14 5QR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/06\/19","activity_end":"2019-06-21 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50292","activity_notes":"make safe wall and take photos ","activity_timesheet":"1","ticket_notes_combined":"

24\/06\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40914","activity_ticket_id":"41723","ticket_reference":"HDT42804","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights keep flickering ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/19","activity_end":"2019-06-21 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50293","activity_notes":"Please could you attend today to see to the lighting in the flat as the tenant can lights keep flickering.Access: please use management key","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2019 16:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40915","activity_ticket_id":"41651","ticket_reference":"HDT42732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12905 - 58a Shaftesbury Avenue ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/19","activity_end":"2019-06-21 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50294","activity_notes":"Redecoration and lights to basement vaults ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2019 13:17 (jane)<\/b>Programming in works <\/p>

21\/06\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>

21\/06\/2019 14:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2019 14:14 (sandra)<\/b>decorating completed <\/p>

27\/06\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40917","activity_ticket_id":"41725","ticket_reference":"HDT42806","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"all lights have gone out ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50296","activity_notes":"Greg at FLAT 2 24a Newport said the lights in the hallway have stopped working. He said that all the light have now gone. He said you may have attended this one before. Please call Greg on 07810090000 he said to use the management keys for entry","activity_timesheet":"1","ticket_notes_combined":"

24\/06\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40918","activity_ticket_id":"41726","ticket_reference":"HDT42807","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"LOSS OF POWER TO FIRE RESCUE PANEL","ticket_address_1":"11 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/19","activity_end":"2019-06-21 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50297","activity_notes":"Loss of Power to fire rescue panel ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 10:14 (sandra)<\/b>Replace faulty fuse and order new fuse for distribution panel<\/p>

04\/07\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40919","activity_ticket_id":"41727","ticket_reference":"HDT42808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"26-27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7BA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/19","activity_end":"2019-06-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50298","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

24\/06\/2019 08:45 (sandra)<\/b>Monday 24th <\/p>

25\/06\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

27\/06\/2019 11:28 (sandra)<\/b>We was unable to complete this cert due to the installation, I'm due to go in on Friday as contractors have apparently completed the faults.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40920","activity_ticket_id":"41727","ticket_reference":"HDT42808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"26-27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7BA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/19","activity_end":"2019-06-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50299","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2019 08:45 (sandra)<\/b>Monday 24th <\/p>

25\/06\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>

27\/06\/2019 11:28 (sandra)<\/b>We was unable to complete this cert due to the installation, I'm due to go in on Friday as contractors have apparently completed the faults.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40921","activity_ticket_id":"41728","ticket_reference":"HDT42809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50300","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2019 14:08 (sandra)<\/b>BOOKED 4TH JULY <\/p>

04\/07\/2019 15:49 (sandra)<\/b>Kitchen 1 x Mains heat alarm No date but looks okHallway 1 x Mains smoke alarm September 2025 No alarms in bedrooms All tested all ok<\/p>

11\/07\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40922","activity_ticket_id":"41728","ticket_reference":"HDT42809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50301","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2019 14:08 (sandra)<\/b>BOOKED 4TH JULY <\/p>

04\/07\/2019 15:49 (sandra)<\/b>Kitchen 1 x Mains heat alarm No date but looks okHallway 1 x Mains smoke alarm September 2025 No alarms in bedrooms All tested all ok<\/p>

11\/07\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40923","activity_ticket_id":"41729","ticket_reference":"HDT42810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50302","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

27\/06\/2019 14:08 (sandra)<\/b>BOOKED 4JULY <\/p>

04\/07\/2019 10:21 (sandra)<\/b>Kitchen 1 x Mains heat alarm July 2026Hallway 1 x Mains smoke alarm July 2026Bedroom 1 x Mains smoke alarmJuly 2026All tested all working ok <\/p>

11\/07\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40924","activity_ticket_id":"41729","ticket_reference":"HDT42810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50303","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2019 14:08 (sandra)<\/b>BOOKED 4JULY <\/p>

04\/07\/2019 10:21 (sandra)<\/b>Kitchen 1 x Mains heat alarm July 2026Hallway 1 x Mains smoke alarm July 2026Bedroom 1 x Mains smoke alarmJuly 2026All tested all working ok <\/p>

11\/07\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40925","activity_ticket_id":"41730","ticket_reference":"HDT42811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50304","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

27\/06\/2019 14:09 (sandra)<\/b>BOOKED 4TH JULY <\/p>

04\/07\/2019 09:59 (sandra)<\/b>Bedroom 1 x Mains smoke alarm June 2026 Bedroom 2 1 x Mains smoke alarm June 2026 Hallway 1 x Mains smoke alarm June 2026 Kitchen 1 x Mains heat alarm September 2024 Lounge 1 x Mains smoke alarm June 2026<\/p>

11\/07\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40926","activity_ticket_id":"41730","ticket_reference":"HDT42811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50305","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2019 14:09 (sandra)<\/b>BOOKED 4TH JULY <\/p>

04\/07\/2019 09:59 (sandra)<\/b>Bedroom 1 x Mains smoke alarm June 2026 Bedroom 2 1 x Mains smoke alarm June 2026 Hallway 1 x Mains smoke alarm June 2026 Kitchen 1 x Mains heat alarm September 2024 Lounge 1 x Mains smoke alarm June 2026<\/p>

11\/07\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40927","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/19","activity_end":"2019-06-24 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50306","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with with kitchen tap, when switched on it sprays everywhere.Cleaners on site cleaning at present","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40928","activity_ticket_id":"41731","ticket_reference":"HDT42812","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Gas, Service, plumbing and PAT test ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/19","activity_end":"2019-06-24 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50307","activity_notes":"Pre-tenancy checks Gas Pat and Plumbing 13) Light dimmer switches. Only one appears to function correctly","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 11:50 (sandra)<\/b>blind on order<\/p>

25\/06\/2019 12:41 (jane)<\/b>Seven day lead-time on new blind <\/p>

01\/07\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 09:36 (sandra)<\/b>blind fitted <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40929","activity_ticket_id":"41731","ticket_reference":"HDT42812","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Gas, Service, plumbing and PAT test ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/19","activity_end":"2019-06-24 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50308","activity_notes":"Pre-tenancy checks Gas Pat and Plumbing ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 11:50 (sandra)<\/b>blind on order<\/p>

25\/06\/2019 12:41 (jane)<\/b>Seven day lead-time on new blind <\/p>

01\/07\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 09:36 (sandra)<\/b>blind fitted <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40930","activity_ticket_id":"41731","ticket_reference":"HDT42812","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Gas, Service, plumbing and PAT test ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/19","activity_end":"2019-06-24 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50309","activity_notes":"Pre-tenancy checks Gas Pat and Plumbing ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 11:50 (sandra)<\/b>blind on order<\/p>

25\/06\/2019 12:41 (jane)<\/b>Seven day lead-time on new blind <\/p>

01\/07\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 09:36 (sandra)<\/b>blind fitted <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40931","activity_ticket_id":"41732","ticket_reference":"HDT42813","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"Covent Garden","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/06\/19","activity_end":"2019-06-24 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50310","activity_notes":"Meter Reading ","activity_timesheet":"1","ticket_notes_combined":"

25\/06\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40932","activity_ticket_id":"41733","ticket_reference":"HDT42814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Regrouting in the bathroom","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/19","activity_end":"2019-08-15 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50311","activity_notes":"Regrouting in the bathroom","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 08:57 (sandra)<\/b>resent email requesting access for Friday 28th<\/p>

28\/06\/2019 09:53 (sandra)<\/b>spoke to daughter as mother is on holiday and she wants us to wait until she is back <\/p>

26\/07\/2019 11:40 (sandra)<\/b>tenant arrives back at the end of July <\/p>

12\/08\/2019 10:54 (sandra)<\/b>emailed for access <\/p>

13\/08\/2019 08:51 (sandra)<\/b>15th at 8.30<\/p>

15\/08\/2019 11:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40933","activity_ticket_id":"41734","ticket_reference":"HDT42815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire Door","ticket_address_1":"31 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/19","activity_end":"2019-07-02 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50312","activity_notes":"Please raise a work order for Reddan to carry out the below :1) There is a gap between the bottom of the door and the floor. The flooring is slanted so strips at the bottom perhaps needs to be considered (ones in place are not fit for purpose and there is still a gap).2) The sealing around the doors are not compliant. Reddan, please liaise with Daniela for access.Daniela.Clarke@sashlondon.org","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2019 13:11 (sandra)<\/b>Parts on order <\/p>

26\/06\/2019 17:00 (jane)<\/b>Draught excluder on order, 3 days lead-time <\/p>

17\/07\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40934","activity_ticket_id":"41735","ticket_reference":"HDT42816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"air con unit ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/19","activity_end":"2019-06-24 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50313","activity_notes":"Please raise a work order for Reddan to check on site office air-con unit. Reddan, we reckon Alan can resolve this.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40935","activity_ticket_id":"41737","ticket_reference":"HDT42818","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12897 - Flat 6, 127 Long Acre","ticket_address_1":"Flat 6, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/19","activity_end":"2019-07-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50314","activity_notes":"To disconnect and remove hob and dispose off correctly.To supply and fit new hob to match existing to incorporate a fsd, commission and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:20 (sandra)<\/b>on order <\/p>

12\/07\/2019 09:25 (sandra)<\/b>special order. expected w\/c 15th<\/p>

12\/07\/2019 11:25 (sandra)<\/b>emailed for Tuesday 16th<\/p>

17\/07\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>

18\/07\/2019 11:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/07\/2019 16:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40936","activity_ticket_id":"41738","ticket_reference":"HDT42819","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12898 - Flat 1, 127 Long Acre","ticket_address_1":"Flat 1, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50315","activity_notes":"To disconnect and remove hob and dispose off correctly.To supply and fit new hob to match existing to incorporate a fsd, commission and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:19 (sandra)<\/b>on order <\/p>

12\/07\/2019 09:16 (sandra)<\/b>emailed for access twice, no reply<\/p>

22\/07\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40937","activity_ticket_id":"41739","ticket_reference":"HDT42820","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12899 - Flat 5, 127 Long Acre","ticket_address_1":"Flat 5, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/19","activity_end":"2019-07-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50316","activity_notes":"To disconnect and remove hob and dispose off correctly.To supply and fit new hob to match existing to incorporate a fsd, commission and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:19 (sandra)<\/b>on order <\/p>

09\/07\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40938","activity_ticket_id":"41740","ticket_reference":"HDT42821","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12896 - Flat 7, 127 Long Acre","ticket_address_1":"Flat 7, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/19","activity_end":"2019-07-10 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50317","activity_notes":"To disconnect and remove existing hob and dispose off correctly. To supply and fit new hob to match existing to incorporate a fsd, commission and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:19 (sandra)<\/b>on order <\/p>

11\/07\/2019 08:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40939","activity_ticket_id":"41741","ticket_reference":"HDT42822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/19","activity_end":"2019-06-24 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50318","activity_notes":"The smoke alarms expired in 2017 (image attached) we only checked the hallway alarm as we did not want to bring this to the tenants attention. However all alarms look to be of a similar age. Tenants also mentioned that the front door was slamming. A new double perko closing mechanism is required. Lights not working in lounge ","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40940","activity_ticket_id":"41741","ticket_reference":"HDT42822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50319","activity_notes":"The smoke alarms expired in 2017 (image attached) we only checked the hallway alarm as we did not want to bring this to the tenants attention. However all alarms look to be of a similar age. Tenants also mentioned that the front door was slamming. A new double perko closing mechanism is required. Lights not working in lounge ","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40941","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/19","activity_end":"2019-06-24 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50320","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with with kitchen tap, when switched on it sprays everywhere.Cleaners on site cleaning at presentfurther works the bottom door lock is not working very well and the top lock is not very securealso the tumble dryer has a pat test stick on and was last tested 2015, can these be looked at too please why you are there.co2 alarm needs replacingfridge door handle is loose ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40942","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50321","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with with kitchen tap, when switched on it sprays everywhere.Cleaners on site cleaning at presentfurther works the bottom door lock is not working very well and the top lock is not very securealso the tumble dryer has a pat test stick on and was last tested 2015, can these be looked at too please why you are there.co2 alarm needs replacingfridge door handle is loose ","activity_timesheet":"1","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40943","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/19","activity_end":"2019-06-24 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50322","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with with kitchen tap, when switched on it sprays everywhere.Cleaners on site cleaning at presentfurther works the bottom door lock is not working very well and the top lock is not very securealso the tumble dryer has a pat test stick on and was last tested 2015, can these be looked at too please why you are there.co2 alarm needs replacingfridge door handle is loose further worksThe smoke alarms expired in 2017 (image attached) we only checked the hallway alarm as we did not want to bring this to the tenants attention. However all alarms look to be of a similar age. Tenants also mentioned that the front door was slamming. A new double perko closing mechanism is required.Lights not working in lounge ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40944","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50323","activity_notes":"further worksThe smoke alarms expired in 2017 (image attached) we only checked the hallway alarm as we did not want to bring this to the tenants attention. However all alarms look to be of a similar age. Tenants also mentioned that the front door was slamming. A new double perko closing mechanism is required.Lights not working in lounge ","activity_timesheet":"1","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40945","activity_ticket_id":"41742","ticket_reference":"HDT42823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"disposal of items ","ticket_address_1":"24a Wardour Street ","ticket_address_2":"Common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/19","activity_end":"2019-06-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50324","activity_notes":"Please assign a works order to Redden for the following;Please dispose of all items in the attached pictures in the correct manner.","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40946","activity_ticket_id":"41743","ticket_reference":"HDT42824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights and handle","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/19","activity_end":"2019-06-24 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50325","activity_notes":"Please assign a works order to Redden for the following;One light out in common parts behind front door, please check both lightsHandle on inside of front door is loose, please rectify","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 10:02 (sandra)<\/b>Handle has been repaired and light bulb has been ordered. Possibly due in Wednesday or Thursday <\/p>

01\/07\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40947","activity_ticket_id":"41744","ticket_reference":"HDT42825","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating cannot be adjusted ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/19","activity_end":"2019-06-25 09:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50326","activity_notes":"I just wanted to follow up and see if anybody checked on this. My apartment will not go lower than 22.5 degrees even though I have it set at 6 degrees. Could you please have someone work on this or at least explain to me what is happening?","activity_timesheet":"1","ticket_notes_combined":"

25\/06\/2019 14:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40948","activity_ticket_id":"41635","ticket_reference":"HDT42716","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12919 - Flat 18, 27 Slingsby Place ","ticket_address_1":"Flat 18, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"25\/06\/19","activity_end":"2019-06-25 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50327","activity_notes":"To disconnect and remove existing washer\/dryer and dispose off correctly at waste transfer site.To supply and install new Hoover free standing washer\/dryer into place and commission on completion","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2019 13:55 (jane)<\/b>Washer\/dryer in stock for collection <\/p>

12\/06\/2019 15:07 (jan)<\/b>Email to tenants for access on Friday, 21st June<\/p>

13\/06\/2019 16:20 (jane)<\/b>Awaiting reply from tenant when they would like us to fit the new appliance <\/p>

24\/06\/2019 09:32 (sandra)<\/b>BOOKED TUESDAY TENANT IN FOR ACCESS <\/p>

25\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40949","activity_ticket_id":"41745","ticket_reference":"HDT42826","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"emergency call out - no access into front door ","ticket_address_1":"30 Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/19","activity_end":"2019-06-25 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50328","activity_notes":"no access into front door ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2019 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40950","activity_ticket_id":"41746","ticket_reference":"HDT42827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy check - 26th June","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/06\/19","activity_end":"2019-06-25 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50329","activity_notes":"Pre-tenancy checks and decorating ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:07 (sandra)<\/b>Not able to do a full inspection due to lots of furniture and clothing everywhere. Bathroom Towel rail falling off wall Bedroom Light fitting falling off the wall and hole exposed Ensuite Shower blocked Doors sticking Loose door handles Vent falling aesy from wallBlind cords snappedblocked sinkrearied bedroom blind and pelmetrh tap in kitchen repairedbedroom wooden handles all tightened3 kitchen cupboards rehung <\/p>

28\/06\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/06\/2019 15:28 (sandra)<\/b>Gas checks booked for Monday <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Lillian asked me this morning to clear out the rubbish left inside the flat as she wasn't able to contact anyone. Jack also to paint one wall <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Also replace faulty cylinder to front door <\/p>

04\/07\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>

05\/07\/2019 11:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40951","activity_ticket_id":"41746","ticket_reference":"HDT42827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy check - 26th June","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50330","activity_notes":"Pre-tenancy checks and decorating ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:07 (sandra)<\/b>Not able to do a full inspection due to lots of furniture and clothing everywhere. Bathroom Towel rail falling off wall Bedroom Light fitting falling off the wall and hole exposed Ensuite Shower blocked Doors sticking Loose door handles Vent falling aesy from wallBlind cords snappedblocked sinkrearied bedroom blind and pelmetrh tap in kitchen repairedbedroom wooden handles all tightened3 kitchen cupboards rehung <\/p>

28\/06\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/06\/2019 15:28 (sandra)<\/b>Gas checks booked for Monday <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Lillian asked me this morning to clear out the rubbish left inside the flat as she wasn't able to contact anyone. Jack also to paint one wall <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Also replace faulty cylinder to front door <\/p>

04\/07\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>

05\/07\/2019 11:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40952","activity_ticket_id":"41747","ticket_reference":"HDT42828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closer ","ticket_address_1":"8 New Row\/25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/06\/19","activity_end":"2019-06-25 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50331","activity_notes":"We have had a person get into 8 New row and 25a Catherine Street and graffiti. Could we get someone to attend both properties and ensure the door closers are working and the properties are secure. ","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2019 13:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40953","activity_ticket_id":"41748","ticket_reference":"HDT42829","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door is not secure ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/06\/19","activity_end":"2019-06-25 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50332","activity_notes":"Call received from Vanessa of Sparrow & Chew, first floor TEL 0207 287 6608 to advise that the mainfront door slow closer is very strong and bounces back out of the appature which causes the door toremain open and unsecure. Door is part of a remote door release system to allow visitors to begranted access from the tenant areas.","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40954","activity_ticket_id":"41736","ticket_reference":"HDT42817","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"USML bills frame - construction and installation ","ticket_address_1":"Upper St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/06\/19","activity_end":"2019-06-25 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50333","activity_notes":"USML bills frame - construction and installation Tim requires 1. Rams 2. Methodology of fixing 3. Date for install ","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40955","activity_ticket_id":"41749","ticket_reference":"HDT42830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blinds do not open ","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/06\/19","activity_end":"2019-06-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50334","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: The blinds in the bedroom area don't turn around anymore (they go up and down fine) Reddan, tenant may not be in so please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2019 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40956","activity_ticket_id":"41751","ticket_reference":"HDT42832","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower drain and flush ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/06\/19","activity_end":"2019-06-26 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50335","activity_notes":"Please attend to the top floor flat at 6 Gerrard Street for the following issues:- shower drain and hand basin drain both working very slowly- flush on toilet is not working fully, takes multiple flushesContact is Greg, 0781090000","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 12:41 (jane)<\/b>Two day lead time on part <\/p>

26\/06\/2019 13:38 (sandra)<\/b>emailed for Thursday PM provisionally <\/p>

26\/06\/2019 14:09 (sandra)<\/b>access confirmed <\/p>

27\/06\/2019 08:49 (sandra)<\/b>Access Thursday pM 27\/06<\/p>

27\/06\/2019 15:17 (sandra)<\/b>reattend tomororw morning as door was not left open <\/p>

28\/06\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40957","activity_ticket_id":"41752","ticket_reference":"HDT42833","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/12964 - Flat 3, 24a Wardour Street, London W1D 6QJ","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6QJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/06\/19","activity_end":"2019-06-25 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50336","activity_notes":"Decorating works ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2019 11:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40958","activity_ticket_id":"41750","ticket_reference":"HDT42831","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"measure and replace cupboard door","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/19","activity_end":"2019-06-25 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50337","activity_notes":"cupboard door needs measuring and sourcing to replace after leak from under sink ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 15:06 (sandra)<\/b>attended and took measurements for 3010 mm by 150 mm kickboard in high gloss white. plus two plugs for the shelf under the sink.awaiting client to confirm they want us to proceed. <\/p>

25\/06\/2019 15:06 (sandra)<\/b>measurements taken and awaiting confirmation to proceed from client <\/p>

27\/06\/2019 10:43 (jane)<\/b>New plinth has been ordered, delivery due 9th July <\/p>

09\/07\/2019 11:17 (sandra)<\/b>new plinth<\/p>

15\/07\/2019 08:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40959","activity_ticket_id":"41753","ticket_reference":"HDT42834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - TENANT MOVES IN FRIDAY 5TH ","ticket_address_1":"Flat 1","ticket_address_2":"61A Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/19","activity_end":"2019-06-30 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50338","activity_notes":"Please attend site to carry out an ITC for the 1st of July for flat 1: 61a Chandos Place.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:48 (sandra)<\/b>list of recommendations sent to client <\/p>

04\/07\/2019 10:39 (sandra)<\/b>Cleaned waste pipe and outlets<\/p>

05\/07\/2019 09:27 (sandra)<\/b>Hob does work but neon light doesn't. THIS HAS BEEN ORDERED BUT MAYBE TODAY OR MONDAY. Extractor fan to be done at same time <\/p>

05\/07\/2019 15:49 (sandra)<\/b>1x full load plus 1x mattress for separate disposal.<\/p>

08\/07\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40960","activity_ticket_id":"41755","ticket_reference":"HDT42836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorating after a leak ","ticket_address_1":"Flat 1","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/06\/19","activity_end":"2019-06-25 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50339","activity_notes":"Could we have someone attend flat 1 25a Catherine street to redecorate following a recent leak? Service desk could you raise this for reddan ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:17 (sandra)<\/b>Trying to contact tenant to arrange for Tuesday 2nd <\/p>

18\/07\/2019 10:50 (Michael)<\/b>(Placed On Hold) <\/p>

03\/09\/2019 14:50 (sandra )<\/b>(Ticket Closed)<\/p>

21\/10\/2019 10:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/10\/2019 10:52 (jane )<\/b>(Ticket Closed)<\/p>

21\/10\/2019 10:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/10\/2019 10:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40961","activity_ticket_id":"41754","ticket_reference":"HDT42835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/19","activity_end":"2019-06-25 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50340","activity_notes":"I would like to report to you that a couple weeks ago we noticed a water stain on the living room ceiling. At the beginning we thought that the leak was coming from flat 5 but after investigation no trace was found and it looks like its coming from the roof.","activity_timesheet":"1","ticket_notes_combined":"

25\/06\/2019 15:09 (sandra)<\/b>Can you please arrange access for tomorrow 12pm , I will meet engineers and I will have to give notice to the tenants. <\/p>

26\/06\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

15\/07\/2019 10:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2019 10:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40962","activity_ticket_id":"41736","ticket_reference":"HDT42817","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"USML bills frame - construction and installation ","ticket_address_1":"Upper St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/06\/19","activity_end":"2019-06-25 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50341","activity_notes":"USML bills frame - construction and installation Tim requires 1. Rams 2. Methodology of fixing 3. Date for install ","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40963","activity_ticket_id":"41756","ticket_reference":"HDT42837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check trunking\/electrics in commercial unit following a leak ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/19","activity_end":"2019-06-25 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50342","activity_notes":"Leak into commercial unit,leaking into trunking\/electrics Unit open until 10pm today, to check electrics and leave safe\/isolate if faulty ","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40964","activity_ticket_id":"41757","ticket_reference":"HDT42838","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"sensor lights ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/19","activity_end":"2019-06-26 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50343","activity_notes":"movement sensor to GF IT not working ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40965","activity_ticket_id":"41758","ticket_reference":"HDT42839","ticket_client":"1310","client_name":"Relexez-Vous Ltd","ticket_title":"door base - new fittings ","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/19","activity_end":"2019-06-27 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50344","activity_notes":"My engineer has taken a look at the door, we would recommend to supply and fit 6No new fixings to the steel base plate of the door to prevent the plate and bottom of door catching Our cost for this will be 105.00 plus VAT ","activity_timesheet":"1","ticket_notes_combined":"

27\/06\/2019 13:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40966","activity_ticket_id":"41759","ticket_reference":"HDT42840","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"no power ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/19","activity_end":"2019-06-26 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50345","activity_notes":"investigate loss of power to GF kitchen ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>

26\/06\/2019 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2019 14:38 (sandra)<\/b>Called out to investigate power to kitchen continues tripping out Tested through and found there to be a neural faulty toand found damaged insulation on cables in the main isolator panel located in kitchen cupboard please see attached photo, cut back cables and sleeve cable where necessary It was also found on inspection that 3 of the fixing lugs for the isolator back box was damage, please see attached photo and it was also noticed that the isolator panel has the wrong front cover on please see attached photo Following this retested and found there to be further neutral faults, I would recommend that the client get in contact with there fit out contractor to rectify <\/p>

26\/06\/2019 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40967","activity_ticket_id":"41760","ticket_reference":"HDT42841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock broken","ticket_address_1":"Entrance Door ","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/06\/19","activity_end":"2019-06-26 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50346","activity_notes":"I asked if an alternative lock could be put on the doors, slide bolt type, can we install some all black finish slide bolts on the inside of the doors please to make the right hand side secure, add a padlock to the top and supply 12 x keys.","activity_timesheet":"1","ticket_notes_combined":"

27\/06\/2019 13:30 (sandra)<\/b>ordered bolts <\/p>

04\/07\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40968","activity_ticket_id":"41592","ticket_reference":"HDT42673","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"JH\/JH\/12909 - 23 Phillimore Gardens ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/06\/19","activity_end":"2019-06-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50347","activity_notes":"To isolate water supply, disconnect and remove existing and supply and fit 2No new kitchen mixer taps with filter outlets and supply and fit 1No basin mixer and pop up waste and 2No new cartridges for basin mixer taps, commission on completion and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2019 11:45 (sandra )<\/b>(Ticket Closed)<\/p>

12\/06\/2019 11:21 (jan)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2019 11:25 (jan)<\/b>Booked for Friday, 21st June at 8.30am. Access via housekeeper<\/p>

13\/06\/2019 09:30 (jane)<\/b>Taps - 2 days lead-time <\/p>

14\/06\/2019 14:29 (jan)<\/b>Booked for Friday, 21st June at 8.30am<\/p>

24\/06\/2019 08:05 (sandra)<\/b>Replaced kitchen mixer tap, replaced basin tap.Kitchen unit will have to be partially removed to allow access to pipework.<\/p>

27\/06\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40969","activity_ticket_id":"41761","ticket_reference":"HDT42842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Windows in common parts, screws need removing ","ticket_address_1":"23\/24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"26\/06\/19","activity_end":"2019-06-26 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50348","activity_notes":"Windows in common parts, screws need removing Tina from M J Mapp on site ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2019 14:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40970","activity_ticket_id":"41761","ticket_reference":"HDT42842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Windows in common parts, screws need removing ","ticket_address_1":"23\/24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/19","activity_end":"2019-06-26 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50349","activity_notes":"Windows in common parts, screws need removing Tina from M J Mapp on site ","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2019 14:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40971","activity_ticket_id":"41759","ticket_reference":"HDT42840","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"no power ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/19","activity_end":"2019-06-26 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50350","activity_notes":"investigate loss of power to GF kitchen ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>

26\/06\/2019 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2019 14:38 (sandra)<\/b>Called out to investigate power to kitchen continues tripping out Tested through and found there to be a neural faulty toand found damaged insulation on cables in the main isolator panel located in kitchen cupboard please see attached photo, cut back cables and sleeve cable where necessary It was also found on inspection that 3 of the fixing lugs for the isolator back box was damage, please see attached photo and it was also noticed that the isolator panel has the wrong front cover on please see attached photo Following this retested and found there to be further neutral faults, I would recommend that the client get in contact with there fit out contractor to rectify <\/p>

26\/06\/2019 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40972","activity_ticket_id":"41762","ticket_reference":"HDT42843","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of rubbish ","ticket_address_1":"34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/06\/19","activity_end":"2019-06-26 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50351","activity_notes":"Could you please attend 34 Cranbourn Street and remove the rubbish that is outside the property. Please see attached photo. ","activity_timesheet":"1","ticket_notes_combined":"

27\/06\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40973","activity_ticket_id":"41763","ticket_reference":"HDT42844","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Townhouse ","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50352","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2019 14:09 (sandra)<\/b>BOOKED 4TH JULY <\/p>

04\/07\/2019 11:33 (sandra)<\/b>1st floor hallway 1 x Mains smoke alarmApril 2027Kitchen 1 x Mains heat alarm July 2025 Lounge 1 x Mains smoke alarm April 2027 2nd floor Hallway 1 x Mains smoke alarm January 2027 2nd floor Lounge 1 x Mains smoke alarm April 2027 3rd floor bedroom 1 x Mains smoke alarm January 2027 3rd floor hallway 1 x Mains smoke alarmJanuary 2027 3rd floor bedroom 2 1 x Mains smoke alarm January 2027 All tested all working ok All linked together<\/p>

11\/07\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40974","activity_ticket_id":"41763","ticket_reference":"HDT42844","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Townhouse ","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50353","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2019 14:09 (sandra)<\/b>BOOKED 4TH JULY <\/p>

04\/07\/2019 11:33 (sandra)<\/b>1st floor hallway 1 x Mains smoke alarmApril 2027Kitchen 1 x Mains heat alarm July 2025 Lounge 1 x Mains smoke alarm April 2027 2nd floor Hallway 1 x Mains smoke alarm January 2027 2nd floor Lounge 1 x Mains smoke alarm April 2027 3rd floor bedroom 1 x Mains smoke alarm January 2027 3rd floor hallway 1 x Mains smoke alarmJanuary 2027 3rd floor bedroom 2 1 x Mains smoke alarm January 2027 All tested all working ok All linked together<\/p>

11\/07\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40975","activity_ticket_id":"41764","ticket_reference":"HDT42845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12976 - Flat 2.1, 28 Lisle Street","ticket_address_1":"Flat 2.1, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/19","activity_end":"2019-07-10 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50354","activity_notes":"Following gas safety inspection, we need to re-run the condense and PRV pipe beneath the boiler, a hotun hiflo will be fitted and waste changed to suit, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:15 (sandra)<\/b>parts on order <\/p>

08\/07\/2019 09:40 (sandra)<\/b>ordered parts <\/p>

18\/07\/2019 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40976","activity_ticket_id":"41765","ticket_reference":"HDT42846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to further leak ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/07\/19","activity_end":"2019-07-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50355","activity_notes":"to advise that the plumber from Reddan attended to a leak previously but it appears to be getting worse.Office closes at 1730hrs today and reopens at 0930hrs tomorrow but she is happy for the contractor to obtain the key from the management office.","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 08:51 (sandra)<\/b>attending Thursday PM<\/p>

27\/06\/2019 16:01 (sandra)<\/b>investigation made and need to return with two engineers to water test <\/p>

10\/07\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40977","activity_ticket_id":"41766","ticket_reference":"HDT42847","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Replace melted plug socket and install new plug socket ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"26\/06\/19","activity_end":"2019-06-26 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50356","activity_notes":"Please attend site to replace melted plug socket, and install new plug socket on wall next to upright fridge unit. (see attached photos)","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2019 16:28 (sandra)<\/b>Our engineers attended Punchbowl this morning and completed the following: Procured and replaced the faulty kitchen socket (photos attached).Surveyed route\/requirements for the install of 1no additional socket survey\/photos\/cost to be issued. <\/p>

02\/07\/2019 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40978","activity_ticket_id":"41767","ticket_reference":"HDT42848","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"metal door does not shut ","ticket_address_1":"Bin Yard ","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/06\/19","activity_end":"2019-06-27 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50357","activity_notes":"Please raise a work order for Reddan to attend today.Metal door does not shut properly. The magnet to the metal door is not working.Reddan, can you please arrange for engineer to attend today.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40979","activity_ticket_id":"41767","ticket_reference":"HDT42848","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"metal door does not shut ","ticket_address_1":"Bin Yard ","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50358","activity_notes":"Please raise a work order for Reddan to attend today.Metal door does not shut properly. The magnet to the metal door is not working.Reddan, can you please arrange for engineer to attend today.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40980","activity_ticket_id":"41769","ticket_reference":"HDT42850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate\/replace fire alarm battery","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1 7DG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/19","activity_end":"2019-06-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50359","activity_notes":"Please attend site: Apartment 4 to investigate\/replace fire alarm battery.Please attend on Friday morning where tenant can give access.For any further questions please contact: Lilian Goh: 07726 902784 ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40981","activity_ticket_id":"41770","ticket_reference":"HDT42851","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hot cold water is inconsistant in the shower ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/07\/19","activity_end":"2019-07-19 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50360","activity_notes":"Please raise a work order for Reddan to attend.Reddan, tenant reported hot\/cold water is not consistent","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 15:14 (sandra)<\/b>cartridge to be sourced <\/p>

04\/07\/2019 10:41 (sandra)<\/b>sent pictures to supplier to source cartridge <\/p>

11\/07\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40982","activity_ticket_id":"41690","ticket_reference":"HDT42771","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12952 - Flat 2, 23 Wimpole Street ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/08\/19","activity_end":"2019-08-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50361","activity_notes":"2 X rainwater stacks are blocked causing damp into basement flat, unable to clear blockages with current access,Manhole in basement flat will have to be accessed to carry out mechanical cleaning of pipework, commission on completion and leave all flowing freely","activity_timesheet":"1","ticket_notes_combined":"

17\/06\/2019 15:53 (jane)<\/b>Tenant will give access on 26th June at 9am <\/p>

27\/06\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>

27\/06\/2019 09:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2019 09:05 (sandra)<\/b>unblocked downpipe from ground floor to basement tested all free flowing.need access to flat 3 or 4 to clear the hopper head on 1st floor level.the boxing can be put back once dried out <\/p>

04\/07\/2019 10:41 (sandra)<\/b>emailed for further access <\/p>

09\/07\/2019 10:07 (sandra)<\/b>access into Flat 3 needed. tenant is on holiday until end of July <\/p>

31\/07\/2019 09:02 (jane)<\/b>Awaiting to hear back from client regarding access, as tenant is away <\/p>

07\/08\/2019 11:41 (sandra)<\/b>booked Thursday 15th at 8 am <\/p>

16\/08\/2019 10:55 (sandra)<\/b>access being arranged for Monday 19th 12- 2 pm<\/p>

16\/08\/2019 16:01 (sandra)<\/b>Monday 12 - 2 pm <\/p>

19\/08\/2019 08:59 (sandra)<\/b>cleared blocked hopper <\/p>

19\/08\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>

20\/08\/2019 09:12 (sandra)<\/b>Cut and removed section of rain water pipe and removed blockage<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40983","activity_ticket_id":"41771","ticket_reference":"HDT42852","ticket_client":"2072","client_name":"Gordana Knezevic-Slattery","ticket_title":"To supply and fit new locks and repair door following break-in - PRO-FORMA BEEN PAID","ticket_address_1":"Ground Floor","ticket_address_2":"3 Upper Wimpole Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/19","activity_end":"2019-06-27 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50362","activity_notes":"To supply and fit new locks and repair door following break-in - PRO-FORMA BEEN PAID","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40984","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"27\/06\/19","activity_end":"2019-06-27 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50363","activity_notes":"Tenants also mentioned that the front door was slamming. A new double perko closing mechanism is required.Lights not working in lounge further works3. More importantly, there is a constant ultrasound (usually continuous) coming from the fridge as when I turn the fridge interruptor off it goes that is very noisy and disturbing. 4. In addition, the flush in the bathroom is quite hard to push and the small button does not work. ","activity_timesheet":"1","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40985","activity_ticket_id":"41772","ticket_reference":"HDT42853","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"follow up on further electrical works ","ticket_address_1":"Cross Keys ","ticket_address_2":"1 Lawrence Street, Chelsea","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"27\/06\/19","activity_end":"2019-06-27 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50364","activity_notes":"We have requested an uplift on the works recently carried outWith regards to the WC fitting, please find below our quotation Costsupply and install a replacement LED driverReplace WC fitting with LED version","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2019 16:29 (sandra)<\/b>Our engineers attend Cross keys today and completed :Procured and replaced 1no downlight in the WC (for LED version) photo attached.Replaced the faulty LED driver for the existing LED fitting.Unfortunately, although power has been restored to the LED fitting by replacing the faulty LED driver, the fitting is faulty (works intermittently), I am surprised it works at all looking at the photo of the back of the fitting photo attached.<\/p>

02\/07\/2019 16:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40986","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/06\/19","activity_end":"2019-06-27 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50365","activity_notes":"further works3. More importantly, there is a constant ultrasound (usually continuous) coming from the fridge as when I turn the fridge interruptor off it goes that is very noisy and disturbing. ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40987","activity_ticket_id":"41773","ticket_reference":"HDT42854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 28th June ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/06\/19","activity_end":"2019-06-27 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50366","activity_notes":"Could we book in an ITC for tomorrow for Flat 1 79 SML. Service desk please raise a work order for reddan","activity_timesheet":"1","ticket_notes_combined":"

28\/06\/2019 15:25 (sandra)<\/b>AWAITING CHECKS TO BE AUTHORISED <\/p>

03\/07\/2019 10:10 (sandra)<\/b>Fridge drawer crackedLight not working in oven. 3x under unit lights not workingBedroom.Shelving on wall, to stay or go?Pelmet to blind missingHallway.Items in cupboard. Mops, etc.Holes around pipework in cupboard. Front door binding on floor.Threshold bar to bathroom broken and flooring coming away.Mirror light is cracked.Missing doorstop.Loose toilet roll holder.Loose door handle.Towel rail loose.Towel rail not working.<\/p>

03\/07\/2019 10:19 (sandra)<\/b>below is still to be done<\/p>

03\/07\/2019 16:15 (sandra)<\/b>No immediate tenant moving in <\/p>

04\/07\/2019 16:01 (sandra)<\/b>new towel rail element ordered <\/p>

05\/07\/2019 09:06 (jane)<\/b>Shelf for fridge on order, expected delivery Monday 8th July <\/p>

08\/07\/2019 15:16 (jane)<\/b>Towel rail radiator element on order - 2 days lead-time<\/p>

11\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40988","activity_ticket_id":"41774","ticket_reference":"HDT42855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st July ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/19","activity_end":"2019-07-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50367","activity_notes":"Could we book in a ITC for Monday 1st July please. Service desk- Could you raise this for Reddan please ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2019 09:52 (sandra)<\/b>awaiting list <\/p>

02\/07\/2019 11:39 (sandra)<\/b>recommendations have been forwarded to client <\/p>

02\/07\/2019 14:09 (sandra)<\/b>no moving in date yet - please continue <\/p>

19\/07\/2019 12:00 (jane)<\/b>Fridge Drawer on order - 3-5 day lead-time<\/p>

22\/07\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40989","activity_ticket_id":"41775","ticket_reference":"HDT42856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Air Con Maintenance ","ticket_address_1":"2nd Floor ","ticket_address_2":"21-22 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/06\/19","activity_end":"2019-06-27 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50368","activity_notes":"Please raise a work order for Reddan to attend to look at the issues with the aircon at the 2nd floor office.Please confirm attendance","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40990","activity_ticket_id":"41499","ticket_reference":"HDT42580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 19th JUNE","ticket_address_1":"Flat 8, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/06\/19","activity_end":"2019-06-27 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50369","activity_notes":"The occupier of the flat is leaving on the 18th of June, Could we book at ITC for the 19th please? ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 15:20 (jan)<\/b>Booked for 19th June<\/p>

24\/06\/2019 08:44 (sandra)<\/b>List of works authorised <\/p>

24\/06\/2019 16:22 (jane)<\/b>2No blinds need to be ordered<\/p>

26\/06\/2019 13:58 (sandra)<\/b>new veg plastic drawer to be ordered <\/p>

27\/06\/2019 11:37 (jane)<\/b>Fridge crisper drawer is expected to be delivered on Monday 1st July <\/p>

04\/07\/2019 17:03 (sandra)<\/b>booked for Friday with keys <\/p>

05\/07\/2019 12:31 (sandra)<\/b>fridge drawer fitted awaiting delivery of two blinds<\/p>

19\/07\/2019 11:55 (jane)<\/b>Lead-time on new roller blinds, 7 working days <\/p>

08\/08\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40991","activity_ticket_id":"41776","ticket_reference":"HDT42857","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12969 - 38 William IV Street ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/06\/19","activity_end":"2019-06-27 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50370","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:13 (sandra)<\/b>to be scheduled in<\/p>

02\/07\/2019 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40992","activity_ticket_id":"41777","ticket_reference":"HDT42858","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - tenant unable to access property","ticket_address_1":"Flat 4","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/19","activity_end":"2019-06-28 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50371","activity_notes":"faulty lock ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40993","activity_ticket_id":"41778","ticket_reference":"HDT42859","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"washing doesnt work","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"28\/06\/19","activity_end":"2019-06-28 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50372","activity_notes":"washing machine has stopped working ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2019 09:07 (sandra)<\/b>I had a look at the dishwasher but because the control panel is broken and the door didn't close properly it sprayed water everywhere inside. At the moment it's not filling up with water but I replaced the plug for the inlet valve, because it's been wet, and checked the valve, which is ok, which means that the wet plug has most likely caused short circuit and damaged the circuit board. I filled it up manually and the recirculation pump isn't working properly either. With the circuit board and the pump it will be a bit too expensive to repair plus I can't find a new control panel so it would be pointless to replace the other parts anyway. <\/p>

02\/07\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40994","activity_ticket_id":"41746","ticket_reference":"HDT42827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy check - 26th June","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/19","activity_end":"2019-06-28 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50373","activity_notes":"Pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:07 (sandra)<\/b>Not able to do a full inspection due to lots of furniture and clothing everywhere. Bathroom Towel rail falling off wall Bedroom Light fitting falling off the wall and hole exposed Ensuite Shower blocked Doors sticking Loose door handles Vent falling aesy from wallBlind cords snappedblocked sinkrearied bedroom blind and pelmetrh tap in kitchen repairedbedroom wooden handles all tightened3 kitchen cupboards rehung <\/p>

28\/06\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/06\/2019 15:28 (sandra)<\/b>Gas checks booked for Monday <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Lillian asked me this morning to clear out the rubbish left inside the flat as she wasn't able to contact anyone. Jack also to paint one wall <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Also replace faulty cylinder to front door <\/p>

04\/07\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>

05\/07\/2019 11:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40995","activity_ticket_id":"41746","ticket_reference":"HDT42827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy check - 26th June","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50374","activity_notes":"Pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:07 (sandra)<\/b>Not able to do a full inspection due to lots of furniture and clothing everywhere. Bathroom Towel rail falling off wall Bedroom Light fitting falling off the wall and hole exposed Ensuite Shower blocked Doors sticking Loose door handles Vent falling aesy from wallBlind cords snappedblocked sinkrearied bedroom blind and pelmetrh tap in kitchen repairedbedroom wooden handles all tightened3 kitchen cupboards rehung <\/p>

28\/06\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/06\/2019 15:28 (sandra)<\/b>Gas checks booked for Monday <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Lillian asked me this morning to clear out the rubbish left inside the flat as she wasn't able to contact anyone. Jack also to paint one wall <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Also replace faulty cylinder to front door <\/p>

04\/07\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>

05\/07\/2019 11:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40996","activity_ticket_id":"41779","ticket_reference":"HDT42860","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecorating ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/06\/19","activity_end":"2019-06-28 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50375","activity_notes":"Please raise a work order for Reddan to redecorate 2 bedrooms with just a coat of paint to walls.Reddan, Jack is aware of this job. New tenant is due to move in on 3rd July.","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40997","activity_ticket_id":"41780","ticket_reference":"HDT42861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks -","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/19","activity_end":"2019-07-01 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50376","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.","activity_timesheet":"1","ticket_notes_combined":"

28\/06\/2019 11:18 (sandra)<\/b>We do not have a tenant yet but agents are viewing now. I should say in the next 2 weeks.<\/p>

02\/07\/2019 10:00 (sandra)<\/b>list of recommedations sent to client <\/p>

03\/07\/2019 09:06 (sandra)<\/b>recommendations accepted please proceed.<\/p>

03\/07\/2019 10:31 (sandra)<\/b>no new tenant moving in confirmed <\/p>

09\/07\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

11\/07\/2019 13:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40998","activity_ticket_id":"41781","ticket_reference":"HDT42862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights in the common parts out ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/19","activity_end":"2019-06-28 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50377","activity_notes":"There is a few lights out in the common area, Alan is aware. Service desk please raise a work order for reddan","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:09 (sandra)<\/b>ordered 15 new lamps <\/p>

01\/07\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT40999","activity_ticket_id":"41753","ticket_reference":"HDT42834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - TENANT MOVES IN FRIDAY 5TH ","ticket_address_1":"Flat 1","ticket_address_2":"61A Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/19","activity_end":"2019-07-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50378","activity_notes":"Please attend site to carry out an ITC for the 1st of July for flat 1: 61a Chandos Place.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:48 (sandra)<\/b>list of recommendations sent to client <\/p>

04\/07\/2019 10:39 (sandra)<\/b>Cleaned waste pipe and outlets<\/p>

05\/07\/2019 09:27 (sandra)<\/b>Hob does work but neon light doesn't. THIS HAS BEEN ORDERED BUT MAYBE TODAY OR MONDAY. Extractor fan to be done at same time <\/p>

05\/07\/2019 15:49 (sandra)<\/b>1x full load plus 1x mattress for separate disposal.<\/p>

08\/07\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41000","activity_ticket_id":"41746","ticket_reference":"HDT42827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy check - 26th June","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/19","activity_end":"2019-06-28 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50379","activity_notes":"Pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:07 (sandra)<\/b>Not able to do a full inspection due to lots of furniture and clothing everywhere. Bathroom Towel rail falling off wall Bedroom Light fitting falling off the wall and hole exposed Ensuite Shower blocked Doors sticking Loose door handles Vent falling aesy from wallBlind cords snappedblocked sinkrearied bedroom blind and pelmetrh tap in kitchen repairedbedroom wooden handles all tightened3 kitchen cupboards rehung <\/p>

28\/06\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/06\/2019 15:28 (sandra)<\/b>Gas checks booked for Monday <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Lillian asked me this morning to clear out the rubbish left inside the flat as she wasn't able to contact anyone. Jack also to paint one wall <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Also replace faulty cylinder to front door <\/p>

04\/07\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>

05\/07\/2019 11:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41001","activity_ticket_id":"41782","ticket_reference":"HDT42863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/07\/19","activity_end":"2019-07-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50380","activity_notes":"Please assign a works order to Redden for the following:Please investigate leak within property. Adjoining wall can be accessed via 4th of 8 Little Newport Court.Lillian can arrange access for flat.","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2019 10:31 (sandra)<\/b>advised leak traced to 8 Little Newport Street Massage parlour and how to proceed as no access was given <\/p>

04\/07\/2019 10:42 (sandra)<\/b>client wants job to remain open until further instruction <\/p>

09\/07\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41002","activity_ticket_id":"41783","ticket_reference":"HDT42864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LED to be replaced ","ticket_address_1":"Flat 4","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/19","activity_end":"2019-06-28 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50381","activity_notes":"Could someone attend and change the LED's In the property below? ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 14:15 (sandra)<\/b>emailed tenant for access on Monday <\/p>

28\/06\/2019 15:10 (sandra)<\/b>Monday with keys <\/p>

01\/07\/2019 10:46 (sandra)<\/b>fed back keys do not fit the door <\/p>

08\/07\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41003","activity_ticket_id":"41784","ticket_reference":"HDT42865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fit light fittings on site ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/19","activity_end":"2019-07-03 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50382","activity_notes":"Please attend site to install fittings for Flat 1, 33 Cranbourn in bathroom.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:09 (sandra)<\/b>waiting for access for Monday <\/p>

04\/07\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41004","activity_ticket_id":"41510","ticket_reference":"HDT42591","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12879 - Flat 8, Quantic House, London, NW6","ticket_address_1":"Flat 8, Quantic House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/07\/19","activity_end":"2019-07-01 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50383","activity_notes":"Reinstate existing floorHelpdesk - When this is booked in, can you please liaise directly with the tenants copied into this e-mail?Fr Savvas Vasileiadis ; Marina Livaniou ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 15:45 (sandra)<\/b>provisionally booked for Monday 1st<\/p>

02\/07\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41005","activity_ticket_id":"41746","ticket_reference":"HDT42827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy check - 26th June","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/19","activity_end":"2019-06-28 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50384","activity_notes":"Pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:07 (sandra)<\/b>Not able to do a full inspection due to lots of furniture and clothing everywhere. Bathroom Towel rail falling off wall Bedroom Light fitting falling off the wall and hole exposed Ensuite Shower blocked Doors sticking Loose door handles Vent falling aesy from wallBlind cords snappedblocked sinkrearied bedroom blind and pelmetrh tap in kitchen repairedbedroom wooden handles all tightened3 kitchen cupboards rehung <\/p>

28\/06\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/06\/2019 15:28 (sandra)<\/b>Gas checks booked for Monday <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Lillian asked me this morning to clear out the rubbish left inside the flat as she wasn't able to contact anyone. Jack also to paint one wall <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Also replace faulty cylinder to front door <\/p>

04\/07\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>

05\/07\/2019 11:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41006","activity_ticket_id":"41666","ticket_reference":"HDT42747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12947 - Flat 5, 77-78 St Martins Lane","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/07\/19","activity_end":"2019-07-02 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50385","activity_notes":"To disconnect and remove faulty shower screen and dispose of correctly.To then supply and install new high quality shower sliding door shower screen to match existing and mastic seal on completion ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2019 11:09 (jan)<\/b>Shower screen on order<\/p>

17\/06\/2019 11:40 (sandra)<\/b>Shower screen due into our suppliers later part of this week <\/p>

27\/06\/2019 08:46 (sandra)<\/b>provisionally booked for tuesday 2nd<\/p>

27\/06\/2019 13:32 (sandra)<\/b>Booked for Tuesday 2nd<\/p>

02\/07\/2019 16:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41007","activity_ticket_id":"41088","ticket_reference":"HDT42169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12691 - 19 Gerrard Street ","ticket_address_1":"19 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/07\/19","activity_end":"2019-07-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50386","activity_notes":"New door ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2019 09:20 (sandra)<\/b>parts ordered <\/p>

18\/07\/2019 10:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41008","activity_ticket_id":"41765","ticket_reference":"HDT42846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to further leak ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/19","activity_end":"2019-06-28 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50387","activity_notes":"to advise that the plumber from Reddan attended to a leak previously but it appears to be getting worse.Office closes at 1730hrs today and reopens at 0930hrs tomorrow but she is happy for the contractor to obtain the key from the management office.","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 08:51 (sandra)<\/b>attending Thursday PM<\/p>

27\/06\/2019 16:01 (sandra)<\/b>investigation made and need to return with two engineers to water test <\/p>

10\/07\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41009","activity_ticket_id":"41785","ticket_reference":"HDT42866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no power ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/19","activity_end":"2019-07-01 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50388","activity_notes":"no power to top floor flat ","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41010","activity_ticket_id":"41786","ticket_reference":"HDT42867","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"lights are out ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/19","activity_end":"2019-07-01 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50389","activity_notes":"Our lights on one side of the room seem to have gone","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2019 16:22 (sandra)<\/b>Lighting fault test though and find faulty to be ballest, order replacement<\/p>

09\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41011","activity_ticket_id":"41271","ticket_reference":"HDT42352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - to also include 34 Tavistock Street","ticket_address_1":"Fitzrovia and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/07\/19","activity_end":"2019-07-12 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50390","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2019 10:41 (sandra)<\/b>*1Charlotte Place*11Long Acre and 26 Rose Street*13New Row*24-25 Rose Street*30Rathbone Place (29, 30 & 31) and 1-3 Rathbone Street*32-34 Goodge Street (accessed via top floor ceiling hatch and ladders)*35Cranbourn Street*37-39 St Martins Lane*39Floral Street*4New Row and 13 Goodwins Court*43Goodge Street*48Newman Street*5Charlotte Street *79St Martins Lane*8New Row15Catherine Street2Charlotte Place20-26aWellington Street22Charlotte Street22Goodge Street23Ratbone (Newman Arms) FRI23New Row23aNew Row23-25Garrick Street24New row25New Row25Rathbone (The Wheatsheaf) FRI26New Row27New Row28Charlotte Street29Catherine Street30St Martins Lane and 39 William IV street31St Martins Lane 34Tavistock Street36-39 Newman Street and 45 Rathbone Street37Bow Street39King Street4-5Goodge Place40Wellington Street43Chandos Place44a&bFloral Street 51-52Chandos Place58St Martins Lane (The Angel pub) renovation.6-9Rathbone Place61Chandos 7New Row8Charlotte StreetThe Lemontree 4 Bedfordbury 34 Tavistock Street6a Goodwins Court <\/p>

26\/07\/2019 10:54 (sandra)<\/b>on going <\/p>

13\/11\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41012","activity_ticket_id":"41765","ticket_reference":"HDT42846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to further leak ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/19","activity_end":"2019-07-01 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50391","activity_notes":"to advise that the plumber from Reddan attended to a leak previously but it appears to be getting worse.Office closes at 1730hrs today and reopens at 0930hrs tomorrow but she is happy for the contractor to obtain the key from the management office.","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 08:51 (sandra)<\/b>attending Thursday PM<\/p>

27\/06\/2019 16:01 (sandra)<\/b>investigation made and need to return with two engineers to water test <\/p>

10\/07\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41013","activity_ticket_id":"41787","ticket_reference":"HDT42868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 11th July - 7th August ","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50392","activity_notes":"Could you please do a flat check out for me on the 11th of july please? Service desk could you please raise a work order","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 11:11 (sandra)<\/b>Please proceed with Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>

12\/07\/2019 11:59 (sandra)<\/b>Please proceed with Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>

15\/07\/2019 10:05 (sandra)<\/b>Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>

19\/07\/2019 10:15 (sandra)<\/b>please proceed <\/p>

22\/07\/2019 12:07 (sandra)<\/b>do not charge for shower seal which was fitted last time in two parts <\/p>

25\/07\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41014","activity_ticket_id":"41788","ticket_reference":"HDT42869","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water issue","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/07\/19","activity_end":"2019-07-01 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50393","activity_notes":"Could you please attend flat 3, 13 Goodwin's court and have a look at the water issue reported below? The cold water is not working in the bathroom and the toilet is not refilling. ","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 10:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41015","activity_ticket_id":"41789","ticket_reference":"HDT42870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12979 - Flat 4.1, 4a Rupert Court ","ticket_address_1":"Flat 4.1, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/19","activity_end":"2019-07-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50394","activity_notes":"Replacement towel rail thermostat","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 16:30 (sandra)<\/b>booked for Monday <\/p>

09\/07\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41016","activity_ticket_id":"41790","ticket_reference":"HDT42871","ticket_client":"1471","client_name":"Bills Restaurant","ticket_title":"JH\/JH\/12973 - Bills Restaurant, St Martins Courtyard PO for \u00c3\u201a\u00c2\u00a3458 \u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u20ac\u0153 13503799","ticket_address_1":"Bills Restaurant, St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"01\/07\/19","activity_end":"2019-07-01 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50395","activity_notes":"Location Set 2 Door No 2To remove the damaged to rubber seal and alarm contact mounting plate and supply and fit 1No new brush draught excluder and 1No new mounting plate, including spraying the carrier and plate to RAL 7003","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 14:07 (jane)<\/b>Programmed in for Monday 15th July at 6am <\/p>

25\/07\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41017","activity_ticket_id":"41791","ticket_reference":"HDT42872","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting issue ","ticket_address_1":"3rd floor","ticket_address_2":"11-13 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/19","activity_end":"2019-07-01 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50396","activity_notes":"The light on the 3rd floor landing is constantly flickering and about to go.","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2019 16:27 (sandra )<\/b>(Ticket Closed)<\/p>

10\/07\/2019 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/07\/2019 11:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41018","activity_ticket_id":"41709","ticket_reference":"HDT42790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/19","activity_end":"2019-07-01 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50397","activity_notes":"Please raise a work order for Reddan to attend to resolve issue with with kitchen tap, when switched on it sprays everywhere.appliance engineer at 3 pm - please give him entrance","activity_timesheet":"1","ticket_notes_combined":"

20\/06\/2019 15:14 (sandra)<\/b>details taken and tap ordered <\/p>

24\/06\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

24\/06\/2019 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2019 11:23 (sandra)<\/b>supplied and fitted new tap <\/p>

25\/06\/2019 11:25 (sandra)<\/b>PAT is on HDT42797<\/p>

25\/06\/2019 11:26 (sandra)<\/b>CO2 fitted and further ones being fitted today 25\/6<\/p>

26\/06\/2019 08:35 (sandra)<\/b>Smoke alarms have been replaced <\/p>

27\/06\/2019 15:36 (sandra)<\/b>PERKO ORDEREDLIGHT BULBS ARE COMPLETED <\/p>

01\/07\/2019 10:39 (jane)<\/b>Powermatic closer due to be delivered tomorrow <\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41019","activity_ticket_id":"41792","ticket_reference":"HDT42873","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leaking pipe ","ticket_address_1":"Flat 1","ticket_address_2":"19\/21 Wimpole Mews","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/07\/19","activity_end":"2019-07-01 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50398","activity_notes":"I have just discovered a badly leaking pipe that feeds the sink in the flat and have tried to stem the flowby turning off the valve but this has not resolved the problem.The water is dripping rather than running but is causing a lot of pools of water and has ruined the carpet.Please could Reddans or Hussain be called out to remedy this asap.","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41020","activity_ticket_id":"41793","ticket_reference":"HDT42874","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"gas meter cupboard does not open","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/07\/19","activity_end":"2019-07-01 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50399","activity_notes":"The door to the gas meter cupboard does not open and shut properly and needs adjusting. Can you advise please if someone can attend? The cupboard is down the front steps and to the left hand side. The electric one is fine which is under the stairs. Please advise?","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41021","activity_ticket_id":"41794","ticket_reference":"HDT42875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/19","activity_end":"2019-07-02 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50400","activity_notes":"Can you please arrange for this to be carried out either today or tomorrow morning?We have a tenant moving in tomorrow afternoon.Please collect keys from site office.","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2019 10:01 (sandra)<\/b>to be completed 2\/7<\/p>

04\/07\/2019 10:54 (sandra)<\/b>all items on list with a C have been completed. tenant has moved in and emailed client to ask if they require the other items done. awaiting confirmation<\/p>

04\/07\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

04\/07\/2019 11:37 (sandra)<\/b>Only invoice for the jobs with a C on them <\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41022","activity_ticket_id":"41794","ticket_reference":"HDT42875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/19","activity_end":"2019-07-02 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50401","activity_notes":"Can you please arrange for this to be carried out either today or tomorrow morning?We have a tenant moving in tomorrow afternoon.Please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2019 10:01 (sandra)<\/b>to be completed 2\/7<\/p>

04\/07\/2019 10:54 (sandra)<\/b>all items on list with a C have been completed. tenant has moved in and emailed client to ask if they require the other items done. awaiting confirmation<\/p>

04\/07\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

04\/07\/2019 11:37 (sandra)<\/b>Only invoice for the jobs with a C on them <\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41023","activity_ticket_id":"41773","ticket_reference":"HDT42854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 28th June ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"02\/07\/19","activity_end":"2019-07-02 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50402","activity_notes":"Could we book in an ITC for tomorrow for Flat 1 79 SML. Service desk please raise a work order for reddan","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:25 (sandra)<\/b>AWAITING CHECKS TO BE AUTHORISED <\/p>

03\/07\/2019 10:10 (sandra)<\/b>Fridge drawer crackedLight not working in oven. 3x under unit lights not workingBedroom.Shelving on wall, to stay or go?Pelmet to blind missingHallway.Items in cupboard. Mops, etc.Holes around pipework in cupboard. Front door binding on floor.Threshold bar to bathroom broken and flooring coming away.Mirror light is cracked.Missing doorstop.Loose toilet roll holder.Loose door handle.Towel rail loose.Towel rail not working.<\/p>

03\/07\/2019 10:19 (sandra)<\/b>below is still to be done<\/p>

03\/07\/2019 16:15 (sandra)<\/b>No immediate tenant moving in <\/p>

04\/07\/2019 16:01 (sandra)<\/b>new towel rail element ordered <\/p>

05\/07\/2019 09:06 (jane)<\/b>Shelf for fridge on order, expected delivery Monday 8th July <\/p>

08\/07\/2019 15:16 (jane)<\/b>Towel rail radiator element on order - 2 days lead-time<\/p>

11\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41024","activity_ticket_id":"41773","ticket_reference":"HDT42854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 28th June ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50403","activity_notes":"Could we book in an ITC for tomorrow for Flat 1 79 SML. Service desk please raise a work order for reddan","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:25 (sandra)<\/b>AWAITING CHECKS TO BE AUTHORISED <\/p>

03\/07\/2019 10:10 (sandra)<\/b>Fridge drawer crackedLight not working in oven. 3x under unit lights not workingBedroom.Shelving on wall, to stay or go?Pelmet to blind missingHallway.Items in cupboard. Mops, etc.Holes around pipework in cupboard. Front door binding on floor.Threshold bar to bathroom broken and flooring coming away.Mirror light is cracked.Missing doorstop.Loose toilet roll holder.Loose door handle.Towel rail loose.Towel rail not working.<\/p>

03\/07\/2019 10:19 (sandra)<\/b>below is still to be done<\/p>

03\/07\/2019 16:15 (sandra)<\/b>No immediate tenant moving in <\/p>

04\/07\/2019 16:01 (sandra)<\/b>new towel rail element ordered <\/p>

05\/07\/2019 09:06 (jane)<\/b>Shelf for fridge on order, expected delivery Monday 8th July <\/p>

08\/07\/2019 15:16 (jane)<\/b>Towel rail radiator element on order - 2 days lead-time<\/p>

11\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41025","activity_ticket_id":"41413","ticket_reference":"HDT42494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 10TH JUNE","ticket_address_1":"Flat 5, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/07\/19","activity_end":"2019-07-02 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50404","activity_notes":"Please raise a work order for Reddan to carry out inter tenancy checks on the morning of 10th June.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2019 13:27 (jane)<\/b>Shower screen requires replacement, gone to quote Two outstanding issues : Issue with the window in the kitchen\/lounge and toilet door issue, specialist window and door engineer attending <\/p>

13\/06\/2019 14:34 (jane)<\/b>Specialist also to attend top sash keeps dropping <\/p>

14\/06\/2019 13:07 (jane)<\/b>Secondary glazing and window to be removed, two man job to be booked in.<\/p>

21\/06\/2019 16:33 (sandra)<\/b>email sent for Tuesday 25th at 8am awaiting confirmation <\/p>

27\/06\/2019 08:47 (sandra)<\/b>provisionally booked for Tuesday 2nd <\/p>

27\/06\/2019 13:29 (sandra)<\/b>booked Tuesday <\/p>

10\/07\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41026","activity_ticket_id":"41795","ticket_reference":"HDT42876","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in drawing room - and roof tiles fallen ","ticket_address_1":"Flat 3","ticket_address_2":"92 Harley Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/19","activity_end":"2019-07-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50405","activity_notes":"The old leak in the drawing room has happened again. Roy fixed it last time and I am sure he remembers what to do. Can you please arrange?","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2019 10:57 (sandra)<\/b>BOOKED FOR MONDAY 8TH AT 9 AM <\/p>

15\/07\/2019 11:46 (sandra)<\/b>booked for the 16th <\/p>

17\/07\/2019 12:58 (sandra)<\/b>Leak from roof. Assistance required<\/p>

18\/07\/2019 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41027","activity_ticket_id":"41796","ticket_reference":"HDT42877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"harness required for further investigations on roof ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/07\/19","activity_end":"2019-07-02 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50406","activity_notes":"leak from roof needs harness trained engineer to investigate further ","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2019 08:54 (jane)<\/b>Programming inspection for week commencing 22nd July <\/p>

29\/07\/2019 11:48 (jane)<\/b>Works programmed in for Wednesday morning <\/p>

01\/08\/2019 11:00 (jane )<\/b>(Ticket Closed)<\/p>

12\/08\/2019 10:42 (sandra)<\/b>Report sent <\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41028","activity_ticket_id":"41753","ticket_reference":"HDT42834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - TENANT MOVES IN FRIDAY 5TH ","ticket_address_1":"Flat 1","ticket_address_2":"61A Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/07\/19","activity_end":"2019-07-02 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50407","activity_notes":"Please attend site to carry out an ITC for the 1st of July for flat 1: 61a Chandos Place.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:48 (sandra)<\/b>list of recommendations sent to client <\/p>

04\/07\/2019 10:39 (sandra)<\/b>Cleaned waste pipe and outlets<\/p>

05\/07\/2019 09:27 (sandra)<\/b>Hob does work but neon light doesn't. THIS HAS BEEN ORDERED BUT MAYBE TODAY OR MONDAY. Extractor fan to be done at same time <\/p>

05\/07\/2019 15:49 (sandra)<\/b>1x full load plus 1x mattress for separate disposal.<\/p>

08\/07\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41029","activity_ticket_id":"41753","ticket_reference":"HDT42834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - TENANT MOVES IN FRIDAY 5TH ","ticket_address_1":"Flat 1","ticket_address_2":"61A Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/19","activity_end":"2019-07-02 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50408","activity_notes":"Please attend site to carry out an ITC for the 1st of July for flat 1: 61a Chandos Place.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:48 (sandra)<\/b>list of recommendations sent to client <\/p>

04\/07\/2019 10:39 (sandra)<\/b>Cleaned waste pipe and outlets<\/p>

05\/07\/2019 09:27 (sandra)<\/b>Hob does work but neon light doesn't. THIS HAS BEEN ORDERED BUT MAYBE TODAY OR MONDAY. Extractor fan to be done at same time <\/p>

05\/07\/2019 15:49 (sandra)<\/b>1x full load plus 1x mattress for separate disposal.<\/p>

08\/07\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41030","activity_ticket_id":"41753","ticket_reference":"HDT42834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - TENANT MOVES IN FRIDAY 5TH ","ticket_address_1":"Flat 1","ticket_address_2":"61A Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/07\/19","activity_end":"2019-07-02 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50409","activity_notes":"Please attend site to carry out an ITC for the 1st of July for flat 1: 61a Chandos Place.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:48 (sandra)<\/b>list of recommendations sent to client <\/p>

04\/07\/2019 10:39 (sandra)<\/b>Cleaned waste pipe and outlets<\/p>

05\/07\/2019 09:27 (sandra)<\/b>Hob does work but neon light doesn't. THIS HAS BEEN ORDERED BUT MAYBE TODAY OR MONDAY. Extractor fan to be done at same time <\/p>

05\/07\/2019 15:49 (sandra)<\/b>1x full load plus 1x mattress for separate disposal.<\/p>

08\/07\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41031","activity_ticket_id":"41532","ticket_reference":"HDT42613","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"JH\/JH\/12127 - 55 Warwick Gardens, W14","ticket_address_1":"55 Warwick Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/19","activity_end":"2019-07-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50410","activity_notes":"To replace 2No x tiles to hallway and 3No x tiles to kitchen To carry out preparation works and install 2No tiles to hallway and 3No tiles to kitchen (tiles supplied byclient), grout and seal on completion.","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2019 15:40 (jan)<\/b>Booked for Tuesday, 4th June between 8 and 9am<\/p>

05\/06\/2019 09:01 (sandra)<\/b>Tiling works Awaiting tiles to complete.<\/p>

27\/06\/2019 08:56 (sandra)<\/b>still trying to source tiles <\/p>

27\/06\/2019 16:03 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 14:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 14:12 (sandra)<\/b>tenant now has the correct tiles<\/p>

11\/07\/2019 13:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41032","activity_ticket_id":"41774","ticket_reference":"HDT42855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st July ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/07\/19","activity_end":"2019-07-02 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50411","activity_notes":"Could we book in a ITC for Monday 1st July please. Service desk- Could you raise this for Reddan please ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2019 09:52 (sandra)<\/b>awaiting list <\/p>

02\/07\/2019 11:39 (sandra)<\/b>recommendations have been forwarded to client <\/p>

02\/07\/2019 14:09 (sandra)<\/b>no moving in date yet - please continue <\/p>

19\/07\/2019 12:00 (jane)<\/b>Fridge Drawer on order - 3-5 day lead-time<\/p>

22\/07\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41033","activity_ticket_id":"41793","ticket_reference":"HDT42874","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"gas meter cupboard does not open","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/19","activity_end":"2019-07-02 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50412","activity_notes":"The door to the gas meter cupboard does not open and shut properly and needs adjusting. Can you advise please if someone can attend? The cupboard is down the front steps and to the left hand side. The electric one is fine which is under the stairs. Please advise?","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41034","activity_ticket_id":"41797","ticket_reference":"HDT42878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/19","activity_end":"2019-07-03 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50413","activity_notes":"I am the current tenant at Flat 4, 79 St Martin's Lane. Our boiler seems not working again, there is no hot water in the flat. Could you please send the engineer come to have a look and fix it ASAP? ","activity_timesheet":"1","ticket_notes_combined":"

04\/07\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41035","activity_ticket_id":"41798","ticket_reference":"HDT42879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12980 - 2nd Floor, 21-22 New Row ","ticket_address_1":"2nd Floor, 21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/07\/19","activity_end":"2019-07-03 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50414","activity_notes":"To supply and install new Tank Pump to existing floor standing air conditioning system, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2019 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41036","activity_ticket_id":"41799","ticket_reference":"HDT42880","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace 3 lamps ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/19","activity_end":"2019-07-03 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50415","activity_notes":"Please raise a work order for Reddan to replace 3 lamps Reddan, Alan is aware of this job","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41037","activity_ticket_id":"41800","ticket_reference":"HDT42881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50416","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41038","activity_ticket_id":"41800","ticket_reference":"HDT42881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50417","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41039","activity_ticket_id":"41801","ticket_reference":"HDT42882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50418","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 10:47 (sandra)<\/b>Kitchen1 x Mains heat alarm October 2026Hallway 1 x Mains Smoke alarm November 2026 No alarms in bedroom All ok<\/p>

09\/07\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41040","activity_ticket_id":"41801","ticket_reference":"HDT42882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50419","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 10:47 (sandra)<\/b>Kitchen1 x Mains heat alarm October 2026Hallway 1 x Mains Smoke alarm November 2026 No alarms in bedroom All ok<\/p>

09\/07\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41041","activity_ticket_id":"41802","ticket_reference":"HDT42883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50420","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 10:44 (sandra)<\/b>Kitchen 1 x Mains heat alarm October 2026 Hallway 1 x Mains smoke alarmNovember 2026No alarms in bedroom Tested and ok<\/p>

09\/07\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41042","activity_ticket_id":"41802","ticket_reference":"HDT42883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50421","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 10:44 (sandra)<\/b>Kitchen 1 x Mains heat alarm October 2026 Hallway 1 x Mains smoke alarmNovember 2026No alarms in bedroom Tested and ok<\/p>

09\/07\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41043","activity_ticket_id":"41803","ticket_reference":"HDT42884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/19","activity_end":"2019-07-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50422","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 11:37 (sandra)<\/b>Kitchen 1 x Mains heat alarm November 2026 Hallway 1 x Mains smoke alarm November 2026<\/p>

09\/07\/2019 08:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41044","activity_ticket_id":"41803","ticket_reference":"HDT42884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/19","activity_end":"2019-07-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50423","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 11:37 (sandra)<\/b>Kitchen 1 x Mains heat alarm November 2026 Hallway 1 x Mains smoke alarm November 2026<\/p>

09\/07\/2019 08:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41045","activity_ticket_id":"41804","ticket_reference":"HDT42885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/19","activity_end":"2019-07-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50424","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2019 15:23 (sandra)<\/b>Kitchen 1 x Mains heat alarm October 2026 Hallway 1 x Mains smoke alarmNovember 2026 No alarms in bedroom Tested and ok<\/p>

09\/07\/2019 08:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41046","activity_ticket_id":"41804","ticket_reference":"HDT42885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/19","activity_end":"2019-07-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50425","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2019 15:23 (sandra)<\/b>Kitchen 1 x Mains heat alarm October 2026 Hallway 1 x Mains smoke alarmNovember 2026 No alarms in bedroom Tested and ok<\/p>

09\/07\/2019 08:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41047","activity_ticket_id":"41805","ticket_reference":"HDT42886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/19","activity_end":"2019-07-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50426","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 14:15 (sandra)<\/b>Kitchen 1 x Mains heat alarm Hallway 1 x Mains smoke alarmBedroom 1 x Mains smoke alarm ALL ALARMS 3 YEARS OUT OF DATE <\/p>

09\/07\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41048","activity_ticket_id":"41805","ticket_reference":"HDT42886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/19","activity_end":"2019-07-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50427","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 14:15 (sandra)<\/b>Kitchen 1 x Mains heat alarm Hallway 1 x Mains smoke alarmBedroom 1 x Mains smoke alarm ALL ALARMS 3 YEARS OUT OF DATE <\/p>

09\/07\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41049","activity_ticket_id":"41806","ticket_reference":"HDT42887","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/19","activity_end":"2019-07-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50428","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2019 08:25 (sandra)<\/b>All alarms tested and working ok Kitchen 1 x Mains heat alarm January 2029 Hallway 1 x Mains smoke alarm February 2029 Bedroom 1 1 x Mains smoke alarm February 2029 Bedroom 2 1 x Mains smoke alarm February 2029<\/p>

09\/07\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41050","activity_ticket_id":"41806","ticket_reference":"HDT42887","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/19","activity_end":"2019-07-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50429","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

08\/07\/2019 08:25 (sandra)<\/b>All alarms tested and working ok Kitchen 1 x Mains heat alarm January 2029 Hallway 1 x Mains smoke alarm February 2029 Bedroom 1 1 x Mains smoke alarm February 2029 Bedroom 2 1 x Mains smoke alarm February 2029<\/p>

09\/07\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41051","activity_ticket_id":"41807","ticket_reference":"HDT42888","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/19","activity_end":"2019-07-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50430","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 13:51 (sandra)<\/b>Kitchen.1 x Mains heat alarm January 2029 Hallway 1 x Mains smoke alarm January 2029 Bedroom 1 x Mains smoke alarm January 2030<\/p>

09\/07\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41052","activity_ticket_id":"41807","ticket_reference":"HDT42888","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/19","activity_end":"2019-07-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50431","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 13:51 (sandra)<\/b>Kitchen.1 x Mains heat alarm January 2029 Hallway 1 x Mains smoke alarm January 2029 Bedroom 1 x Mains smoke alarm January 2030<\/p>

09\/07\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41053","activity_ticket_id":"41808","ticket_reference":"HDT42889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/19","activity_end":"2019-07-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50432","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 12:51 (sandra)<\/b>Bedroom 1 x Mains smoke alarmJune 2029 Bedroom 2 1 x Mains smoke alarm July 2029 Lounge 1 x Mains smoke alarm Extremely high ceiling. Managed to test but unable to check date.Looks new All tested all ok<\/p>

09\/07\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41054","activity_ticket_id":"41808","ticket_reference":"HDT42889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/19","activity_end":"2019-07-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50433","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 12:51 (sandra)<\/b>Bedroom 1 x Mains smoke alarmJune 2029 Bedroom 2 1 x Mains smoke alarm July 2029 Lounge 1 x Mains smoke alarm Extremely high ceiling. Managed to test but unable to check date.Looks new All tested all ok<\/p>

09\/07\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41055","activity_ticket_id":"41809","ticket_reference":"HDT42890","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/19","activity_end":"2019-07-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50434","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 13:49 (sandra)<\/b>Kitchen\/Lounge 1 x Mains smoke alarm Found this alarm disconnected. Refitted but battery needs replacing2026 renew date Hallway upper level1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Lower hallway 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016Alarm is working Bedroom 1 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Bedroom 2 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working<\/p>

09\/07\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 08:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41056","activity_ticket_id":"41809","ticket_reference":"HDT42890","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/19","activity_end":"2019-07-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50435","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 13:49 (sandra)<\/b>Kitchen\/Lounge 1 x Mains smoke alarm Found this alarm disconnected. Refitted but battery needs replacing2026 renew date Hallway upper level1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Lower hallway 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016Alarm is working Bedroom 1 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Bedroom 2 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working<\/p>

09\/07\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 08:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41057","activity_ticket_id":"41810","ticket_reference":"HDT42891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/19","activity_end":"2019-07-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50436","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

10\/07\/2019 09:48 (sandra)<\/b>SMOKE ALARMS OUT OF DATEKitchen 1 x Mains smoke alarm Replace by March 2018 Bedroom 1x Mains smoke alarm Replace by March 2018<\/p>

11\/07\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41058","activity_ticket_id":"41810","ticket_reference":"HDT42891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/07\/19","activity_end":"2019-07-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50437","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

10\/07\/2019 09:48 (sandra)<\/b>SMOKE ALARMS OUT OF DATEKitchen 1 x Mains smoke alarm Replace by March 2018 Bedroom 1x Mains smoke alarm Replace by March 2018<\/p>

11\/07\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41059","activity_ticket_id":"41811","ticket_reference":"HDT42892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/19","activity_end":"2019-07-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50438","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

10\/07\/2019 15:52 (sandra)<\/b>There alarms have now been replaced as requested by Molly. I did ask her to send a request through. All now expire in 2030 The siren cover was also refitted as I found it in the flat 1 x heat alarm 43.32 (Ryness account) 2 x Mains smoke alarms 34 (Ryness account) 1 hr Parking 5 <\/p>

11\/07\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41060","activity_ticket_id":"41811","ticket_reference":"HDT42892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/07\/19","activity_end":"2019-07-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50439","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

10\/07\/2019 15:52 (sandra)<\/b>There alarms have now been replaced as requested by Molly. I did ask her to send a request through. All now expire in 2030 The siren cover was also refitted as I found it in the flat 1 x heat alarm 43.32 (Ryness account) 2 x Mains smoke alarms 34 (Ryness account) 1 hr Parking 5 <\/p>

11\/07\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41061","activity_ticket_id":"41812","ticket_reference":"HDT42893","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/19","activity_end":"2019-07-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50440","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

10\/07\/2019 10:45 (sandra)<\/b>Kitchen\/Lounge 1 x Mains Heat alarm June 2029 Bedroom 1 x Mains smoke alarm February 2029 Hallway 1 Mains smoke alarm No date visible (looks new) Hallway Mains siren linked to building (Unable to test. FAI)<\/p>

11\/07\/2019 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41062","activity_ticket_id":"41812","ticket_reference":"HDT42893","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/07\/19","activity_end":"2019-07-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50441","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

10\/07\/2019 10:45 (sandra)<\/b>Kitchen\/Lounge 1 x Mains Heat alarm June 2029 Bedroom 1 x Mains smoke alarm February 2029 Hallway 1 Mains smoke alarm No date visible (looks new) Hallway Mains siren linked to building (Unable to test. FAI)<\/p>

11\/07\/2019 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41063","activity_ticket_id":"41813","ticket_reference":"HDT42894","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/19","activity_end":"2019-07-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50442","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41064","activity_ticket_id":"41813","ticket_reference":"HDT42894","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/07\/19","activity_end":"2019-07-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50443","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41065","activity_ticket_id":"41815","ticket_reference":"HDT42896","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Overflowing toilet cistern ","ticket_address_1":"Flat 2.1, 16a Rupert St ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/07\/19","activity_end":"2019-07-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50444","activity_notes":"Overflowing toilet cistern ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2019 16:00 (sandra)<\/b>no access given <\/p>

11\/07\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41066","activity_ticket_id":"41814","ticket_reference":"HDT42895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/19","activity_end":"2019-07-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50445","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

10\/07\/2019 13:29 (sandra)<\/b>oven failed due to melting cupboards either side <\/p>

11\/07\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41067","activity_ticket_id":"41814","ticket_reference":"HDT42895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/07\/19","activity_end":"2019-07-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50446","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

10\/07\/2019 13:29 (sandra)<\/b>oven failed due to melting cupboards either side <\/p>

11\/07\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41068","activity_ticket_id":"41816","ticket_reference":"HDT42897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"34-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/19","activity_end":"2019-07-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50447","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41069","activity_ticket_id":"41816","ticket_reference":"HDT42897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"34-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50448","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41070","activity_ticket_id":"41817","ticket_reference":"HDT42898","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"22 Google Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/19","activity_end":"2019-07-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50449","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2019 15:56 (sandra)<\/b>tenant will be home but may take time to answer the door <\/p>

15\/07\/2019 11:47 (sandra)<\/b>booked for 17th<\/p>

17\/07\/2019 10:00 (sandra)<\/b>Hallway 1 x Mains heat alarm 2024 renew date <\/p>

17\/07\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>

17\/07\/2019 10:01 (sandra)<\/b>tenant has died <\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41071","activity_ticket_id":"41817","ticket_reference":"HDT42898","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"22 Google Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/19","activity_end":"2019-07-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50450","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 15:56 (sandra)<\/b>tenant will be home but may take time to answer the door <\/p>

15\/07\/2019 11:47 (sandra)<\/b>booked for 17th<\/p>

17\/07\/2019 10:00 (sandra)<\/b>Hallway 1 x Mains heat alarm 2024 renew date <\/p>

17\/07\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>

17\/07\/2019 10:01 (sandra)<\/b>tenant has died <\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41072","activity_ticket_id":"41818","ticket_reference":"HDT42899","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/19","activity_end":"2019-07-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50451","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 09:23 (sandra)<\/b>Kitchen\/Lounge 1 x Mains Heat alarmALARM 3 YEARS OUT OF DATE AND IT IS NOT WORKING Hallway 1 x Mains smoke alarm ALARM 3 YEARS OUT OF DATE 2016. Does workBedroom 1 x Mains smoke alarm ALARM 3 YEARS OUT OF DATA 2016 Does work Laundry room 1 x Mains smoke alarm 2024 BUT SOUNDER VERY POOR. NEEDS CHANGING<\/p>

12\/07\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41073","activity_ticket_id":"41818","ticket_reference":"HDT42899","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50452","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 09:23 (sandra)<\/b>Kitchen\/Lounge 1 x Mains Heat alarmALARM 3 YEARS OUT OF DATE AND IT IS NOT WORKING Hallway 1 x Mains smoke alarm ALARM 3 YEARS OUT OF DATE 2016. Does workBedroom 1 x Mains smoke alarm ALARM 3 YEARS OUT OF DATA 2016 Does work Laundry room 1 x Mains smoke alarm 2024 BUT SOUNDER VERY POOR. NEEDS CHANGING<\/p>

12\/07\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41074","activity_ticket_id":"41819","ticket_reference":"HDT42900","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/19","activity_end":"2019-07-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50453","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 10:26 (sandra)<\/b>Kitchen 1 x Mains head alarm Very poor sounder. NO DATE Lounge 1 x Mains smoke alarm July 19 Expiry date Is workingBedroom 1 x Mains smoke alarm July 19 Expiry date Is working <\/p>

12\/07\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41075","activity_ticket_id":"41819","ticket_reference":"HDT42900","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50454","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 10:26 (sandra)<\/b>Kitchen 1 x Mains head alarm Very poor sounder. NO DATE Lounge 1 x Mains smoke alarm July 19 Expiry date Is workingBedroom 1 x Mains smoke alarm July 19 Expiry date Is working <\/p>

12\/07\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41076","activity_ticket_id":"41820","ticket_reference":"HDT42901","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fill holes and paint ","ticket_address_1":"20\/20a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/07\/19","activity_end":"2019-07-03 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50455","activity_notes":"Intercom people are going in tomorrow morning at 8:30am to drill holes and fit new panel to the common parts They wants us to attend at 12noon tomorrow to fill the holes and paint (the paint is an usual colour, if we can match as best as possible)","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2019 11:31 (sandra)<\/b>Sorry, I have just been informed that the works required before Redden carry out the making good have been postponed. I will provide you with a new date for attendance as soon as I receive one.<\/p>

26\/07\/2019 11:49 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

12\/08\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41077","activity_ticket_id":"41088","ticket_reference":"HDT42169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12691 - 19 Gerrard Street ","ticket_address_1":"19 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/07\/19","activity_end":"2019-07-03 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50456","activity_notes":"New door ","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2019 09:20 (sandra)<\/b>parts ordered <\/p>

18\/07\/2019 10:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41078","activity_ticket_id":"41490","ticket_reference":"HDT42571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 29TH MAY","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/07\/19","activity_end":"2019-07-03 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50457","activity_notes":"We have a tenant moving out of 79 St Martins Lane, flat 2 on the 26th of May. Could i please book a ITC for the 27th? Service Desk Can you please raise a work order for reddan to attend? No tenants due to move inSorry can i change this check to the 29th, the move out date have changed","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2019 14:15 (jan)<\/b>Booked for Tuesday, 28th May<\/p>

28\/05\/2019 14:12 (jan)<\/b>Rescheduled for Wed, 29th May<\/p>

29\/05\/2019 15:24 (sandra)<\/b>list completed and sent to client for approval <\/p>

31\/05\/2019 14:51 (sandra)<\/b>ordered new extractor fan <\/p>

04\/06\/2019 09:07 (sandra)<\/b>service recommended <\/p>

04\/06\/2019 10:45 (sandra)<\/b>supplied and fitted mixer tap <\/p>

17\/06\/2019 11:11 (sandra)<\/b>Replaced extractor fan in main room and replaced blown lamp in bathroom light<\/p>

20\/06\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>

03\/07\/2019 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

08\/07\/2019 11:27 (sandra)<\/b>Completed job by fitting new air vents and sash window stops.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41079","activity_ticket_id":"41821","ticket_reference":"HDT42902","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"JH\/JH\/12983 - Punchbowl, 41 Farm Street, Mayfair, London, W1","ticket_address_1":"Punchbowl","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W!","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"03\/07\/19","activity_end":"2019-07-03 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50458","activity_notes":"Additional socket install ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 11:23 (sandra)<\/b>Our engineer returned to the Punchbowl today and installed the additional socket as per the scope of works issued in the below e-mail.Additionally, we supplied\/installed 1no LED 600x600 panel fitting due to the existing being faulty.The original cost was 400.00(+vat), with the additional fitting supply and install, our cost for this attendance is 485.00(+vat). Please find attached our install photos.<\/p>

11\/07\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41080","activity_ticket_id":"41753","ticket_reference":"HDT42834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - TENANT MOVES IN FRIDAY 5TH ","ticket_address_1":"Flat 1","ticket_address_2":"61A Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/07\/19","activity_end":"2019-07-03 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50459","activity_notes":"Please attend site to carry out an ITC for the 1st of July for flat 1: 61a Chandos Place.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:48 (sandra)<\/b>list of recommendations sent to client <\/p>

04\/07\/2019 10:39 (sandra)<\/b>Cleaned waste pipe and outlets<\/p>

05\/07\/2019 09:27 (sandra)<\/b>Hob does work but neon light doesn't. THIS HAS BEEN ORDERED BUT MAYBE TODAY OR MONDAY. Extractor fan to be done at same time <\/p>

05\/07\/2019 15:49 (sandra)<\/b>1x full load plus 1x mattress for separate disposal.<\/p>

08\/07\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41081","activity_ticket_id":"41822","ticket_reference":"HDT42903","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"slow shower drain ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/07\/19","activity_end":"2019-07-04 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50460","activity_notes":"Please raise a work order for Reddan to attend.Reddan, please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

04\/07\/2019 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41082","activity_ticket_id":"41823","ticket_reference":"HDT42904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 20th September ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/19","activity_end":"2019-09-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50461","activity_notes":"Please carry out an inter tenancy check at Flat 4, 79 St Martins Lane for the afternoon of the 20th of September","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41083","activity_ticket_id":"41773","ticket_reference":"HDT42854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 28th June ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/19","activity_end":"2019-07-04 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50462","activity_notes":"Could we book in an ITC for tomorrow for Flat 1 79 SML. Service desk please raise a work order for reddanalso Kick board in kitchen to make secure Washing machine loose and makes a lot of noise when on Blind broken in bedroom Broken bathroom mirror Silicone at base of bath needs replacing","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:25 (sandra)<\/b>AWAITING CHECKS TO BE AUTHORISED <\/p>

03\/07\/2019 10:10 (sandra)<\/b>Fridge drawer crackedLight not working in oven. 3x under unit lights not workingBedroom.Shelving on wall, to stay or go?Pelmet to blind missingHallway.Items in cupboard. Mops, etc.Holes around pipework in cupboard. Front door binding on floor.Threshold bar to bathroom broken and flooring coming away.Mirror light is cracked.Missing doorstop.Loose toilet roll holder.Loose door handle.Towel rail loose.Towel rail not working.<\/p>

03\/07\/2019 10:19 (sandra)<\/b>below is still to be done<\/p>

03\/07\/2019 16:15 (sandra)<\/b>No immediate tenant moving in <\/p>

04\/07\/2019 16:01 (sandra)<\/b>new towel rail element ordered <\/p>

05\/07\/2019 09:06 (jane)<\/b>Shelf for fridge on order, expected delivery Monday 8th July <\/p>

08\/07\/2019 15:16 (jane)<\/b>Towel rail radiator element on order - 2 days lead-time<\/p>

11\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41084","activity_ticket_id":"41685","ticket_reference":"HDT42766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven door issue and wardrobe doors ","ticket_address_1":"Apt 2, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50463","activity_notes":"The oven door glass is broken & there is an issue with the wardrobe doors. Damage is being caused to one door as the other opens.The apartment is vacant today, if they could attend today, would be great. New guest expected Wednesday morning.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2019 09:48 (jane)<\/b>unable to get wardrobe functioning correctly Would need new components, we would suggest removing one door and store in riser cupboard until we are able to fix due to new tenants moving in tomorrow Awaiting confirmation <\/p>

18\/06\/2019 13:12 (jane)<\/b>Wardrobe door has been moved to riser cupboard to be repaired, engineer ordering components Oven has gone to quote <\/p>

08\/07\/2019 09:34 (sandra)<\/b>Broken runners on wardrobe door.<\/p>

09\/07\/2019 10:36 (sandra)<\/b>fed back to clientThe track and rollers would have been supplied by the manufactures of the wardrobe, unless you know who supplied the wardrobes, we have next to no chance of finding the parts as they will be specific to that manufacture<\/p>

26\/07\/2019 11:37 (sandra)<\/b>email to wardrobe company sent <\/p>

08\/08\/2019 12:55 (sandra)<\/b>another email sent. no reply. copied in Angela<\/p>

09\/08\/2019 16:58 (sandra)<\/b>reply from company that manufactured the doors and awaiting an appointment for next week <\/p>

12\/08\/2019 11:14 (sandra)<\/b>Picture of damage sent over to contractor and awaiting notification if they can deal with this <\/p>

19\/08\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 10:38 (sandra)<\/b>Ive looked at the image and its not an item we have supplied before our running system is different.So i dont know where to buy this from.You will need to contact the original supplier to see where they bought the system from.<\/p>

19\/08\/2019 10:38 (sandra)<\/b>Tony Hardy advised by Angela to contact regarding wardrobes but they cannot help<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41085","activity_ticket_id":"41825","ticket_reference":"HDT42906","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cables to the gates ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50464","activity_notes":"Please raise a work order for Reddan to attend.Cables to the gates has been damaged. ","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 12:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41086","activity_ticket_id":"41826","ticket_reference":"HDT42907","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50465","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

04\/07\/2019 11:47 (sandra)<\/b>Kitchen 1 Mains heat alarm September 2026 Lounge 1 x Mains smoke alarmAugust 2025 Bedroom 1 1 x Mains smoke alarm September 2025 Bedroom 2 1 x Mains smoke alarmJuly 2025 Hallway 1 x Mains smoke alarm September 2025All tested and working ok <\/p>

05\/07\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41087","activity_ticket_id":"41826","ticket_reference":"HDT42907","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50466","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2019 11:47 (sandra)<\/b>Kitchen 1 Mains heat alarm September 2026 Lounge 1 x Mains smoke alarmAugust 2025 Bedroom 1 1 x Mains smoke alarm September 2025 Bedroom 2 1 x Mains smoke alarmJuly 2025 Hallway 1 x Mains smoke alarm September 2025All tested and working ok <\/p>

05\/07\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41088","activity_ticket_id":"41773","ticket_reference":"HDT42854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 28th June ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50467","activity_notes":"Could we book in an ITC for tomorrow for Flat 1 79 SML. Service desk please raise a work order for reddanTOWEL RAIL ELEMENT ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:25 (sandra)<\/b>AWAITING CHECKS TO BE AUTHORISED <\/p>

03\/07\/2019 10:10 (sandra)<\/b>Fridge drawer crackedLight not working in oven. 3x under unit lights not workingBedroom.Shelving on wall, to stay or go?Pelmet to blind missingHallway.Items in cupboard. Mops, etc.Holes around pipework in cupboard. Front door binding on floor.Threshold bar to bathroom broken and flooring coming away.Mirror light is cracked.Missing doorstop.Loose toilet roll holder.Loose door handle.Towel rail loose.Towel rail not working.<\/p>

03\/07\/2019 10:19 (sandra)<\/b>below is still to be done<\/p>

03\/07\/2019 16:15 (sandra)<\/b>No immediate tenant moving in <\/p>

04\/07\/2019 16:01 (sandra)<\/b>new towel rail element ordered <\/p>

05\/07\/2019 09:06 (jane)<\/b>Shelf for fridge on order, expected delivery Monday 8th July <\/p>

08\/07\/2019 15:16 (jane)<\/b>Towel rail radiator element on order - 2 days lead-time<\/p>

11\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41089","activity_ticket_id":"41609","ticket_reference":"HDT42690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 1, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50468","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 11:00 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

27\/06\/2019 14:50 (sandra)<\/b>NO WINDOW CLEATS FITTED TO THIS PROPERTYKitchen 1 x Mains heat\/smoke alarm March 2028 renew data Lounge 1 x Mains smoke alarm May 2028 renew date Hallway 1 x Mains smoke alarmMay 2028 renew date Bedroom 1 x Mains smoke alarm May 2028 renew date <\/p>

28\/06\/2019 16:37 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:26 (sandra)<\/b>original contractor called back to complete regulation works - fed back to client certificate not completed <\/p>

04\/07\/2019 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:58 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

04\/07\/2019 16:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41090","activity_ticket_id":"41609","ticket_reference":"HDT42690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test - Proposed for Thursday, 28th June","ticket_address_1":"Flat 1, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50469","activity_notes":"Can you please arrange inspection between 24-28th June? ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2019 11:00 (jan)<\/b>Proposed for Thursday, 28th June<\/p>

27\/06\/2019 14:50 (sandra)<\/b>NO WINDOW CLEATS FITTED TO THIS PROPERTYKitchen 1 x Mains heat\/smoke alarm March 2028 renew data Lounge 1 x Mains smoke alarm May 2028 renew date Hallway 1 x Mains smoke alarmMay 2028 renew date Bedroom 1 x Mains smoke alarm May 2028 renew date <\/p>

28\/06\/2019 16:37 (sandra )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:26 (sandra)<\/b>original contractor called back to complete regulation works - fed back to client certificate not completed <\/p>

04\/07\/2019 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:58 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

04\/07\/2019 16:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41091","activity_ticket_id":"41594","ticket_reference":"HDT42675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test and furniture disposal","ticket_address_1":"Flat 2, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50470","activity_notes":"Please raise a work order to Reddan to carry out the below:-Gas Safety Inspection\/PAT- to remove \/ dispose furnitures and all other items in the flatReddan, please arrange and collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2019 10:45 (jan)<\/b>Scheduled for Tues am, 11th June with keys<\/p>

07\/06\/2019 10:46 (sandra)<\/b>booked 7\/6<\/p>

07\/06\/2019 15:59 (sandra)<\/b>rubbish being removed 11\/7<\/p>

10\/06\/2019 11:15 (sandra)<\/b>Please see below a few issues that was identified at the above site, last week whilst carrying out the Landlords Gas Safety inspection.The installation date is approx. June 18. There is no warranty date with vaillant as it wasn't registered at time of installation, resulting in no manufacturers warranty in place. The system controls do not meet the boiler plus scheme, there is only a standard time switch in place which is not compliant with the building regulations controls. The condense and PRV pipework have been run together and not to manufacturers instructions. The gas pipework run should have vents installed along the void.Please advise should you require further information, alternatively how you wish for us to proceed.<\/p>

11\/06\/2019 12:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:28 (sandra)<\/b>original contractor needs to be contacted regarding regulation works. fed back to MK fed back to client <\/p>

04\/07\/2019 11:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:57 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

05\/07\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>

06\/08\/2019 13:49 (jane)<\/b>Shut down boilers <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41092","activity_ticket_id":"41594","ticket_reference":"HDT42675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection, Plumbing checks and PAT test and furniture disposal","ticket_address_1":"Flat 2, 27 Lisle St","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50471","activity_notes":"Please raise a work order to Reddan to carry out the below:-Gas Safety Inspection\/PAT- to remove \/ dispose furnitures and all other items in the flatReddan, please arrange and collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2019 10:45 (jan)<\/b>Scheduled for Tues am, 11th June with keys<\/p>

07\/06\/2019 10:46 (sandra)<\/b>booked 7\/6<\/p>

07\/06\/2019 15:59 (sandra)<\/b>rubbish being removed 11\/7<\/p>

10\/06\/2019 11:15 (sandra)<\/b>Please see below a few issues that was identified at the above site, last week whilst carrying out the Landlords Gas Safety inspection.The installation date is approx. June 18. There is no warranty date with vaillant as it wasn't registered at time of installation, resulting in no manufacturers warranty in place. The system controls do not meet the boiler plus scheme, there is only a standard time switch in place which is not compliant with the building regulations controls. The condense and PRV pipework have been run together and not to manufacturers instructions. The gas pipework run should have vents installed along the void.Please advise should you require further information, alternatively how you wish for us to proceed.<\/p>

11\/06\/2019 12:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/07\/2019 09:28 (sandra)<\/b>original contractor needs to be contacted regarding regulation works. fed back to MK fed back to client <\/p>

04\/07\/2019 11:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2019 11:57 (sandra)<\/b>multiple visits regarding works carried out by contractors <\/p>

05\/07\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>

06\/08\/2019 13:49 (jane)<\/b>Shut down boilers <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41093","activity_ticket_id":"41824","ticket_reference":"HDT42905","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"change the lock","ticket_address_1":"12-14 Hills Street ","ticket_address_2":"","ticket_town":"Richmond","ticket_county":"Surrey","ticket_postcode":"Tw9 1TN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/19","activity_end":"2019-07-04 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50472","activity_notes":"change the lockAs discussed please can you change the lock for the above property (see door attached).If you can please leave 1x set in the key safe next to the door (code 1982) and post the other X2 sets to my office that would be appreciated","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41094","activity_ticket_id":"41827","ticket_reference":"HDT42908","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"Light out ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"5th Floor","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/19","activity_end":"2019-07-04 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50473","activity_notes":"Could we organize for to have a light changed? It is one 1 part of some strip lighting. ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2019 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41095","activity_ticket_id":"41828","ticket_reference":"HDT42909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven is setting off smoke alarm ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50474","activity_notes":"Please attend 58A, flat 2 to investigate the oven which is setting the smoke alarm off every time a mealis cooked. There may be a possible fault.Issue reported by Greg on 078100 90000","activity_timesheet":"1","ticket_notes_combined":"

04\/07\/2019 16:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41096","activity_ticket_id":"41829","ticket_reference":"HDT42910","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/19","activity_end":"2019-07-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50475","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 13:14 (sandra)<\/b>MISSING SMOKE ALARM IN HALLWAY Kitchen 1 x Mains Heat alarm 2025 <\/p>

15\/07\/2019 11:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41097","activity_ticket_id":"41829","ticket_reference":"HDT42910","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/19","activity_end":"2019-07-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50476","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

12\/07\/2019 13:14 (sandra)<\/b>MISSING SMOKE ALARM IN HALLWAY Kitchen 1 x Mains Heat alarm 2025 <\/p>

15\/07\/2019 11:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41098","activity_ticket_id":"41830","ticket_reference":"HDT42911","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/19","activity_end":"2019-07-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50477","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

12\/07\/2019 13:15 (sandra)<\/b>HallwayPoor condition of alarm in hallway and not working. No date visible No alarm in kitchen SUGGEST FITTING BATTERY ALARM AS NO NAINS POWER FOR ALARM.Please see photos as items are burning when cooking is being doneNo access into bedrooms to see if any alarms<\/p>

15\/07\/2019 11:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41099","activity_ticket_id":"41830","ticket_reference":"HDT42911","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/19","activity_end":"2019-07-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50478","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 13:15 (sandra)<\/b>HallwayPoor condition of alarm in hallway and not working. No date visible No alarm in kitchen SUGGEST FITTING BATTERY ALARM AS NO NAINS POWER FOR ALARM.Please see photos as items are burning when cooking is being doneNo access into bedrooms to see if any alarms<\/p>

15\/07\/2019 11:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41100","activity_ticket_id":"41831","ticket_reference":"HDT42912","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/19","activity_end":"2019-07-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50479","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 12:17 (sandra)<\/b>Poor condition of alarm in hallway and not working. No date visible No alarm in kitchen SUGGEST FITTING BATTERY ALARM AS NO NAINS POWER FOR ALARM.Please see photos as items are burning when cooking is being doneNo access into bedrooms to see if any alarms<\/p>

12\/07\/2019 13:09 (sandra)<\/b>Extractor fan full of grease. Could be potential fire risk.When used the lights start flickering because of the grease. Have removed the fuse to the power Lights under kitchen unit are also very greasy<\/p>

12\/07\/2019 13:13 (sandra)<\/b>Kitchen 1 x Mains heat alarm July 2026 Hallway 1 x Mains smoke alarm July 2026<\/p>

15\/07\/2019 10:07 (sandra)<\/b>HallwayPoor condition of alarm in hallway and not working. No date visible No alarm in kitchen SUGGEST FITTING BATTERY ALARM AS NO NAINS POWER FOR ALARM.Please see photos as items are burning when cooking is being doneNo access into bedrooms to see if any alarms<\/p>

15\/07\/2019 10:08 (sandra)<\/b>Extractor fan full of grease. Could be potential fire risk.When used the lights start flickering because of the grease. Have removed the fuse to the power Lights under kitchen unit are also very greasy<\/p>

15\/07\/2019 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41101","activity_ticket_id":"41831","ticket_reference":"HDT42912","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/19","activity_end":"2019-07-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50480","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

12\/07\/2019 12:17 (sandra)<\/b>Poor condition of alarm in hallway and not working. No date visible No alarm in kitchen SUGGEST FITTING BATTERY ALARM AS NO NAINS POWER FOR ALARM.Please see photos as items are burning when cooking is being doneNo access into bedrooms to see if any alarms<\/p>

12\/07\/2019 13:09 (sandra)<\/b>Extractor fan full of grease. Could be potential fire risk.When used the lights start flickering because of the grease. Have removed the fuse to the power Lights under kitchen unit are also very greasy<\/p>

12\/07\/2019 13:13 (sandra)<\/b>Kitchen 1 x Mains heat alarm July 2026 Hallway 1 x Mains smoke alarm July 2026<\/p>

15\/07\/2019 10:07 (sandra)<\/b>HallwayPoor condition of alarm in hallway and not working. No date visible No alarm in kitchen SUGGEST FITTING BATTERY ALARM AS NO NAINS POWER FOR ALARM.Please see photos as items are burning when cooking is being doneNo access into bedrooms to see if any alarms<\/p>

15\/07\/2019 10:08 (sandra)<\/b>Extractor fan full of grease. Could be potential fire risk.When used the lights start flickering because of the grease. Have removed the fuse to the power Lights under kitchen unit are also very greasy<\/p>

15\/07\/2019 11:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41102","activity_ticket_id":"41832","ticket_reference":"HDT42913","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door handle missing - Lift Motor Room","ticket_address_1":"Lift Motor Room, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/19","activity_end":"2019-07-04 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50481","activity_notes":"There seems to be a door handle missing on the inside of the above. Can you look into this please and remedy asap","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2019 12:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41103","activity_ticket_id":"41833","ticket_reference":"HDT42914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet seat cover has come off ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/07\/19","activity_end":"2019-07-04 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50482","activity_notes":"Please raise a work order for Reddan to attend site.Tenant reported :!st floor toilet - seat cover has come off.Reddan, you can buzz the door to get access.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2019 15:20 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41104","activity_ticket_id":"41834","ticket_reference":"HDT42915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"Edgmont House, 116 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/19","activity_end":"2019-07-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50483","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

12\/07\/2019 11:41 (sandra)<\/b>Kitchen 1 x Mains Heat alarm Aug 2025 Hallway 1 x Mains smoke alarm August 2025 No alarms in bedroom<\/p>

15\/07\/2019 11:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41105","activity_ticket_id":"41834","ticket_reference":"HDT42915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"Edgmont House, 116 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/19","activity_end":"2019-07-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50484","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 11:41 (sandra)<\/b>Kitchen 1 x Mains Heat alarm Aug 2025 Hallway 1 x Mains smoke alarm August 2025 No alarms in bedroom<\/p>

15\/07\/2019 11:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41106","activity_ticket_id":"41835","ticket_reference":"HDT42916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/19","activity_end":"2019-07-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50485","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2019 15:18 (sandra)<\/b>booked for 12th<\/p>

15\/07\/2019 10:08 (sandra)<\/b>Kitchen 1 x Mains Head alarmDecember 2027 Lounge 1 x Mains smoke alarm December 2027 Hallway 1 x Mains smoke alarm January 2029<\/p>

18\/07\/2019 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41107","activity_ticket_id":"41835","ticket_reference":"HDT42916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/19","activity_end":"2019-07-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50486","activity_notes":"Notes: Landlords Gas Safety inspection. Full boiler service. Portable Appliance Testing. Plumbing Infrastructure visual inspection. Inspection of smoke alarms. Inspection of carbon monoxide detecting system. Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2019 15:18 (sandra)<\/b>booked for 12th<\/p>

15\/07\/2019 10:08 (sandra)<\/b>Kitchen 1 x Mains Head alarmDecember 2027 Lounge 1 x Mains smoke alarm December 2027 Hallway 1 x Mains smoke alarm January 2029<\/p>

18\/07\/2019 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41108","activity_ticket_id":"41803","ticket_reference":"HDT42884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/19","activity_end":"2019-07-04 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50487","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 11:37 (sandra)<\/b>Kitchen 1 x Mains heat alarm November 2026 Hallway 1 x Mains smoke alarm November 2026<\/p>

09\/07\/2019 08:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41109","activity_ticket_id":"41836","ticket_reference":"HDT42917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks -- 6th August - tenant moves in on 8th ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/19","activity_end":"2019-08-06 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50488","activity_notes":"checks to take place from 10 am on 6th august ","activity_timesheet":"1","ticket_notes_combined":"

04\/07\/2019 15:32 (sandra)<\/b>Please note, this ITC can be done as early as 10amWe are on an extremely tight turnaround for this tenancy - so any repairs which can be done on the day would be ideal.The tenant moves in on the 8th - and then is on holiday for a week so any more in depth repairs can be done in the time he is away<\/p>

06\/08\/2019 16:42 (sandra)<\/b>list of works sent <\/p>

07\/08\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41110","activity_ticket_id":"41837","ticket_reference":"HDT42918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 24th July - 1ST August ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/19","activity_end":"2019-07-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50489","activity_notes":"Please raise works order to the below:Reddan - to carry out pre tenancy checks on 24th JulyGentwell - Flat clean on 31st JulyNew tenant due to move in on 1st Aug.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2019 10:38 (sandra)<\/b>Lilian wants the Air con serviced <\/p>

12\/08\/2019 11:13 (sandra)<\/b>air con is air ventilation system and needs a specialist <\/p>

12\/08\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41111","activity_ticket_id":"41838","ticket_reference":"HDT42919","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"stop cock","ticket_address_1":"Ground Floor Unit","ticket_address_2":"2 Gerrard Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/07\/19","activity_end":"2019-07-04 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50490","activity_notes":"Please raise a work order for Reddan to locate the stopcock of Ground Floor Unit.Reddan, can Danny go there first thing morning? He will need to get keys for access.","activity_timesheet":"1","ticket_notes_combined":"

05\/07\/2019 12:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41112","activity_ticket_id":"41839","ticket_reference":"HDT42920","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LED strip light","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/19","activity_end":"2019-07-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50491","activity_notes":"Could you please attend The LED strip light under the kitchen units is not working. ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2019 16:29 (sandra)<\/b>booked for Monday <\/p>

08\/07\/2019 09:30 (sandra)<\/b>Replace blown lamp in office<\/p>

11\/07\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41113","activity_ticket_id":"41840","ticket_reference":"HDT42921","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Water damaged bedroom ceiling ","ticket_address_1":"Flat 7, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/07\/19","activity_end":"2019-07-05 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50492","activity_notes":"To prepare water damaged bedroom ceiling and redecorate to match existing ","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 08:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41114","activity_ticket_id":"41780","ticket_reference":"HDT42861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks -","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/07\/19","activity_end":"2019-07-05 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50493","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:18 (sandra)<\/b>We do not have a tenant yet but agents are viewing now. I should say in the next 2 weeks.<\/p>

02\/07\/2019 10:00 (sandra)<\/b>list of recommedations sent to client <\/p>

03\/07\/2019 09:06 (sandra)<\/b>recommendations accepted please proceed.<\/p>

03\/07\/2019 10:31 (sandra)<\/b>no new tenant moving in confirmed <\/p>

09\/07\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

11\/07\/2019 13:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41115","activity_ticket_id":"41780","ticket_reference":"HDT42861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks -","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50494","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:18 (sandra)<\/b>We do not have a tenant yet but agents are viewing now. I should say in the next 2 weeks.<\/p>

02\/07\/2019 10:00 (sandra)<\/b>list of recommedations sent to client <\/p>

03\/07\/2019 09:06 (sandra)<\/b>recommendations accepted please proceed.<\/p>

03\/07\/2019 10:31 (sandra)<\/b>no new tenant moving in confirmed <\/p>

09\/07\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

11\/07\/2019 13:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41116","activity_ticket_id":"41841","ticket_reference":"HDT42922","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"manhole filled and lights ","ticket_address_1":"30 Rathbone ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/19","activity_end":"2019-07-05 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50495","activity_notes":"Please raise a work order for Reddan to carry out the following at the rear of 30 Rathbone where the bins are located;The attached picture has some holes to a manhole cover that need to be filled in as the bin wheels get caught in them when being collected for emptying.The lights just under the Arch way through the gates don't seem to be working can these be looked and and replacement laps if necessary or repairs,Also can an additional light be installed on the ceiling as you go through the gates to give extra light at night, perhaps a sensored one?","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41117","activity_ticket_id":"41731","ticket_reference":"HDT42812","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Gas, Service, plumbing and PAT test ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/07\/19","activity_end":"2019-07-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50496","activity_notes":"Pre-tenancy checks Gas Pat and Plumbing ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 11:50 (sandra)<\/b>blind on order<\/p>

25\/06\/2019 12:41 (jane)<\/b>Seven day lead-time on new blind <\/p>

01\/07\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 09:36 (sandra)<\/b>blind fitted <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41118","activity_ticket_id":"41843","ticket_reference":"HDT42924","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 2","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/19","activity_end":"2019-07-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50497","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:15 (sandra)<\/b>booked 17th <\/p>

18\/07\/2019 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41119","activity_ticket_id":"41842","ticket_reference":"HDT42923","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 1","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/19","activity_end":"2019-07-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50498","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:15 (sandra)<\/b>booked 17th <\/p>

18\/07\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41120","activity_ticket_id":"41844","ticket_reference":"HDT42925","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 3","ticket_address_2":"15 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/19","activity_end":"2019-07-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50499","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:15 (sandra)<\/b>booked 17th <\/p>

18\/07\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41121","activity_ticket_id":"41746","ticket_reference":"HDT42827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy check - 26th June","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/19","activity_end":"2019-07-05 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50500","activity_notes":"Pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:07 (sandra)<\/b>Not able to do a full inspection due to lots of furniture and clothing everywhere. Bathroom Towel rail falling off wall Bedroom Light fitting falling off the wall and hole exposed Ensuite Shower blocked Doors sticking Loose door handles Vent falling aesy from wallBlind cords snappedblocked sinkrearied bedroom blind and pelmetrh tap in kitchen repairedbedroom wooden handles all tightened3 kitchen cupboards rehung <\/p>

28\/06\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/06\/2019 15:28 (sandra)<\/b>Gas checks booked for Monday <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Lillian asked me this morning to clear out the rubbish left inside the flat as she wasn't able to contact anyone. Jack also to paint one wall <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Also replace faulty cylinder to front door <\/p>

04\/07\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>

05\/07\/2019 11:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41122","activity_ticket_id":"41753","ticket_reference":"HDT42834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - TENANT MOVES IN FRIDAY 5TH ","ticket_address_1":"Flat 1","ticket_address_2":"61A Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/19","activity_end":"2019-07-05 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50501","activity_notes":"Please attend site to carry out an ITC for the 1st of July for flat 1: 61a Chandos Place.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2019 09:48 (sandra)<\/b>list of recommendations sent to client <\/p>

04\/07\/2019 10:39 (sandra)<\/b>Cleaned waste pipe and outlets<\/p>

05\/07\/2019 09:27 (sandra)<\/b>Hob does work but neon light doesn't. THIS HAS BEEN ORDERED BUT MAYBE TODAY OR MONDAY. Extractor fan to be done at same time <\/p>

05\/07\/2019 15:49 (sandra)<\/b>1x full load plus 1x mattress for separate disposal.<\/p>

08\/07\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41123","activity_ticket_id":"41845","ticket_reference":"HDT42926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/19","activity_end":"2019-07-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50502","activity_notes":"1) second floor bathroom:- the light control panel has stopped responding and the lights and fan are stuck on- there is no pull toggle for the light over the mirror\/ basin in that bathroom.2) Standalone WC on second floor: after flushing the cistern is refilling incredibly slowly (ie 40 mins). Access can be arranged with Toby:Toby Pugh toby@walkthecongo.com07835 849434","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 09:54 (sandra)<\/b>Cistern spares to be collected<\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41124","activity_ticket_id":"41845","ticket_reference":"HDT42926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/07\/19","activity_end":"2019-07-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50503","activity_notes":"1) second floor bathroom:- the light control panel has stopped responding and the lights and fan are stuck on- there is no pull toggle for the light over the mirror\/ basin in that bathroom.2) Standalone WC on second floor: after flushing the cistern is refilling incredibly slowly (ie 40 mins). Access can be arranged with Toby:Toby Pugh toby@walkthecongo.com07835 849434","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 09:54 (sandra)<\/b>Cistern spares to be collected<\/p>

10\/07\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41125","activity_ticket_id":"41846","ticket_reference":"HDT42927","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 4","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/19","activity_end":"2019-07-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50504","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:16 (sandra)<\/b>booked 17th<\/p>

18\/07\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41126","activity_ticket_id":"41847","ticket_reference":"HDT42928","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 5","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/19","activity_end":"2019-07-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50505","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:14 (sandra)<\/b>booked 17th<\/p>

18\/07\/2019 11:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41127","activity_ticket_id":"41848","ticket_reference":"HDT42929","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50506","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:14 (sandra)<\/b>booked 18th<\/p>

19\/07\/2019 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41128","activity_ticket_id":"41849","ticket_reference":"HDT42930","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 7","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50507","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:14 (sandra)<\/b>booked 18th <\/p>

19\/07\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41129","activity_ticket_id":"41850","ticket_reference":"HDT42931","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50508","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:14 (sandra)<\/b>booked 18th <\/p>

19\/07\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41130","activity_ticket_id":"41851","ticket_reference":"HDT42932","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 9 ","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50509","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:14 (sandra)<\/b>booked 18th<\/p>

19\/07\/2019 11:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41131","activity_ticket_id":"41852","ticket_reference":"HDT42933","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/19","activity_end":"2019-07-05 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50510","activity_notes":"Please raise a job to attend to fix the boiler at Flat 3, 33 Cranbourn Street ASAP today pleaseEldimir Batista Pereira gilcelyamancio@hotmail.com07378 673373No hot waterError F61 ","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 16:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41132","activity_ticket_id":"41853","ticket_reference":"HDT42934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12984 - Flat 3, 9 Charing Cross Road","ticket_address_1":"Flat 3, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/07\/19","activity_end":"2019-07-05 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50511","activity_notes":"Re-sanding of flooring to kitchen onlyTo carry out protection works as required within demise. Use a light chemical solution to strip back existingflooring. Sand through various grits to a fine finish, thoroughly vacuum and prepare.Apply one coat of primer followed by three coats of water based quick drying, high traffic clear top seal,and buff between coats as necessary.To kitchen only, creating a break of point at threshold of hallwayRemove all protection works and clean through on completion","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>

11\/07\/2019 09:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/07\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41133","activity_ticket_id":"41854","ticket_reference":"HDT42935","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"JH\/JH\/12989 - Argos, Basildon","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/07\/19","activity_end":"2019-07-05 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50512","activity_notes":"To remove damaged fence panel as per photographs and dispose of,To then supply and fit new fence panel into place to match existing ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2019 13:52 (jane)<\/b>he item is due in on Monday , so we will install it Thursday 25th in the afternoon<\/p>

29\/07\/2019 11:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41134","activity_ticket_id":"41855","ticket_reference":"HDT42936","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"door handle faulty","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/19","activity_end":"2019-07-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50513","activity_notes":"One of our door handles keeps falling off can someone fix it please.Can we be informed as to when also as we hold meetings in that room and cant have someone turn up while one is in there","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 15:44 (sandra)<\/b>temporary repair made <\/p>

16\/08\/2019 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41135","activity_ticket_id":"41856","ticket_reference":"HDT42937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/19","activity_end":"2019-07-05 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50514","activity_notes":"Please raise an urgent work order for Reddan to attend to investigate leak in to the restaurant, reports of a leak coming from above, possibly the apartments, maybe apartment 4, please collect keys to investigate and check in with Bancone to update them.","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2019 10:47 (sandra)<\/b>Visited Friday but could find no leak but given wrong keys.Flat 4-6-8 but leak in neither. Stopped leaking and have telephone number BUT Monday morning James called to say it was leaking again. Visited site and afrer extensive investigation found flat 7 and 9 two showers next to each other.All leaking.First shower in flat 7 was the main one causing the problem Waste trap was extremely loose. Two bolts holding it together but both was at least 10 mm disconnected. Retightened. And seems ok This shower was also blocked which Danny sorted.RETURNING THIS MORNING TO RESEAL SHOWER. As this is contributing to leak. Returning this morning to check leak and replace access panels. Flat 9 Found waste pipe leaking but unable to get to the waste as access is very limited.James would like quotes for these. Flat 7, 2nd shower same as flat 9 Ian and Danny also in attendance<\/p>

09\/07\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41136","activity_ticket_id":"41856","ticket_reference":"HDT42937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/07\/19","activity_end":"2019-07-08 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50515","activity_notes":"Please raise an urgent work order for Reddan to attend to investigate leak in to the restaurant, reports of a leak coming from above, possibly the apartments, maybe apartment 4, please collect keys to investigate and check in with Bancone to update them.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 10:47 (sandra)<\/b>Visited Friday but could find no leak but given wrong keys.Flat 4-6-8 but leak in neither. Stopped leaking and have telephone number BUT Monday morning James called to say it was leaking again. Visited site and afrer extensive investigation found flat 7 and 9 two showers next to each other.All leaking.First shower in flat 7 was the main one causing the problem Waste trap was extremely loose. Two bolts holding it together but both was at least 10 mm disconnected. Retightened. And seems ok This shower was also blocked which Danny sorted.RETURNING THIS MORNING TO RESEAL SHOWER. As this is contributing to leak. Returning this morning to check leak and replace access panels. Flat 9 Found waste pipe leaking but unable to get to the waste as access is very limited.James would like quotes for these. Flat 7, 2nd shower same as flat 9 Ian and Danny also in attendance<\/p>

09\/07\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41137","activity_ticket_id":"41841","ticket_reference":"HDT42922","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"manhole filled and lights ","ticket_address_1":"30 Rathbone ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/07\/19","activity_end":"2019-07-08 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50516","activity_notes":"Please raise a work order for Reddan to carry out the following at the rear of 30 Rathbone where the bins are located;The attached picture has some holes to a manhole cover that need to be filled in as the bin wheels get caught in them when being collected for emptying.","activity_timesheet":"1","ticket_notes_combined":"

10\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41138","activity_ticket_id":"41857","ticket_reference":"HDT42938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12985 - Flat 1, 61a Chandos Place ","ticket_address_1":"Flat 1, 61a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/07\/19","activity_end":"2019-07-08 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50517","activity_notes":"To allow to carefully uplift existing floor covering to staircase between bathroom and bedroom and dispose of environmentally friendly.To supply and install new dark grey carpet back to stairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 10:46 (sandra)<\/b>carpet on order <\/p>

18\/07\/2019 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41139","activity_ticket_id":"41858","ticket_reference":"HDT42939","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"JH\/JH\/12993 - Cross Keys, London, SW3","ticket_address_1":"Cross Keys","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"44","resource_name":"DBCS Ltd","activity_start":"08\/07\/19","activity_end":"2019-07-08 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50518","activity_notes":"To supply and fit new LED fitting to room adjacent to the kitchen, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 13:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41140","activity_ticket_id":"41859","ticket_reference":"HDT42940","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12960 - 9 Mercer Street - Internal Shop","ticket_address_1":"9 Mercer Street - Internal Shop","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/07\/19","activity_end":"2019-07-08 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50519","activity_notes":"To remove screws from walls left by previous tenant, fill and touch up to match existing ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41141","activity_ticket_id":"41860","ticket_reference":"HDT42941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good wall and redecorate ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/07\/19","activity_end":"2019-07-08 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50520","activity_notes":"remove stickers make good and redecorate ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41142","activity_ticket_id":"41861","ticket_reference":"HDT42942","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"External redec of a shop front","ticket_address_1":"39 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/07\/19","activity_end":"2019-07-08 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50521","activity_notes":"External redecoration of shop front ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2019 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41143","activity_ticket_id":"41862","ticket_reference":"HDT42943","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"london","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50522","activity_notes":"Could we send out an engineer to flat 3, 25 garrick. There is no running hot water, You attended to this issue previously in May. Service desk- Please raise a work order. ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41144","activity_ticket_id":"41863","ticket_reference":"HDT42944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet seat and door ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50523","activity_notes":"toilet seat needs reinstatingmain door needs closure adjusting","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>

10\/07\/2019 15:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/07\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41145","activity_ticket_id":"41863","ticket_reference":"HDT42944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet seat and door ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50524","activity_notes":"toilet seat needs reinstatingmain door needs closure adjusting","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>

10\/07\/2019 15:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/07\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41146","activity_ticket_id":"41864","ticket_reference":"HDT42945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler issues ","ticket_address_1":"Flat 3.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50525","activity_notes":"Please attend Flat 3.2, 28 Lisle Street today due to the following report from tenant:"I am contacting you as our boiler has been having problems for the past week - we had to restart it every day for the past week due to a message on it saying: "Heat generator failure". After being restarted, it works for the day, but then stops working again.From today, even though we restart it, it does not work. New message is "Safety switch off - Low water pressure"."","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 10:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41147","activity_ticket_id":"41865","ticket_reference":"HDT42946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50526","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 08:03 (sandra)<\/b>Lounge 1 x Mains smoke alarm Renew 2029 <\/p>

09\/07\/2019 08:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41148","activity_ticket_id":"41865","ticket_reference":"HDT42946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50527","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2019 08:03 (sandra)<\/b>Lounge 1 x Mains smoke alarm Renew 2029 <\/p>

09\/07\/2019 08:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41149","activity_ticket_id":"41866","ticket_reference":"HDT42947","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - lights out in common parts ","ticket_address_1":"5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50528","activity_notes":"lights out in common parts ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41150","activity_ticket_id":"41867","ticket_reference":"HDT42948","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - lights out in comon parts ","ticket_address_1":"5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50529","activity_notes":"lights out in common parts ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

29\/07\/2019 16:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

29\/07\/2019 16:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41151","activity_ticket_id":"41868","ticket_reference":"HDT42949","ticket_client":"2041","client_name":"Sacred Heart","ticket_title":"To replace several broken roof tiles ","ticket_address_1":"418 Southchurch Road","ticket_address_2":"","ticket_town":"Southend on Sea","ticket_county":"","ticket_postcode":"SS1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/08\/19","activity_end":"2019-08-13 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50530","activity_notes":"To replace several broken roof tiles ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2019 10:55 (jane)<\/b>T C Roofing attending this week - 07961 147010<\/p>

27\/09\/2019 11:35 (jane)<\/b>(Placed On Hold) <\/p>

30\/09\/2019 15:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41152","activity_ticket_id":"41869","ticket_reference":"HDT42950","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"follow up on HDT42948","ticket_address_1":"5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50531","activity_notes":"follow up on HDt 42948","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 10:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 10:22 (sandra)<\/b>parts on order <\/p>

16\/07\/2019 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

28\/08\/2019 14:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/08\/2019 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41153","activity_ticket_id":"41870","ticket_reference":"HDT42951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/19","activity_end":"2019-07-08 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50532","activity_notes":"Please raise work order of Reddan to conduct PAT testing at Central Cross (Newport Sandringham","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41154","activity_ticket_id":"41685","ticket_reference":"HDT42766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven door issue and wardrobe doors ","ticket_address_1":"Apt 2, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"12\/08\/19","activity_end":"2019-08-12 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50533","activity_notes":"The oven door glass is broken & there is an issue with the wardrobe doors. Damage is being caused to one door as the other opens.The apartment is vacant today, if they could attend today, would be great. New guest expected Wednesday morning.","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2019 09:48 (jane)<\/b>unable to get wardrobe functioning correctly Would need new components, we would suggest removing one door and store in riser cupboard until we are able to fix due to new tenants moving in tomorrow Awaiting confirmation <\/p>

18\/06\/2019 13:12 (jane)<\/b>Wardrobe door has been moved to riser cupboard to be repaired, engineer ordering components Oven has gone to quote <\/p>

08\/07\/2019 09:34 (sandra)<\/b>Broken runners on wardrobe door.<\/p>

09\/07\/2019 10:36 (sandra)<\/b>fed back to clientThe track and rollers would have been supplied by the manufactures of the wardrobe, unless you know who supplied the wardrobes, we have next to no chance of finding the parts as they will be specific to that manufacture<\/p>

26\/07\/2019 11:37 (sandra)<\/b>email to wardrobe company sent <\/p>

08\/08\/2019 12:55 (sandra)<\/b>another email sent. no reply. copied in Angela<\/p>

09\/08\/2019 16:58 (sandra)<\/b>reply from company that manufactured the doors and awaiting an appointment for next week <\/p>

12\/08\/2019 11:14 (sandra)<\/b>Picture of damage sent over to contractor and awaiting notification if they can deal with this <\/p>

19\/08\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 10:38 (sandra)<\/b>Ive looked at the image and its not an item we have supplied before our running system is different.So i dont know where to buy this from.You will need to contact the original supplier to see where they bought the system from.<\/p>

19\/08\/2019 10:38 (sandra)<\/b>Tony Hardy advised by Angela to contact regarding wardrobes but they cannot help<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41155","activity_ticket_id":"41871","ticket_reference":"HDT42952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"control\/switching off ","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/19","activity_end":"2019-07-08 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50534","activity_notes":"Whilst carrying out the gas test our engineer hi-lighted the system control\/switching off which will need further investigation.","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>

06\/08\/2019 14:16 (jane)<\/b>Controls investigation <\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41156","activity_ticket_id":"41872","ticket_reference":"HDT42953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dimmer switch","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/19","activity_end":"2019-09-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50535","activity_notes":"Tenant reported :the dimmer module in the hall is not working well. It turns off automatically after a while. Reddan, please liaise with tenant Eric for access.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2019 13:10 (sandra)<\/b>emailed for Wednesday<\/p>

11\/07\/2019 09:56 (sandra)<\/b>Look at faulty dimmer in hallway and order new module<\/p>

16\/07\/2019 09:42 (sandra)<\/b>Replace dimmer switch in hallway and order new extractor fan<\/p>

02\/08\/2019 14:11 (jane)<\/b>Parts still on order <\/p>

13\/08\/2019 15:13 (sandra)<\/b>booked for Friday 16th after lunch <\/p>

14\/08\/2019 08:24 (sandra)<\/b>tenant on holiday and will contact us next week to arrange an appointment <\/p>

30\/08\/2019 12:06 (jane)<\/b>Tenant will give access at 9am on 4th September <\/p>

05\/09\/2019 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41157","activity_ticket_id":"41873","ticket_reference":"HDT42954","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bannister needs to be secured ","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/19","activity_end":"2019-07-08 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50536","activity_notes":"bannister needs to be secured ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41158","activity_ticket_id":"41874","ticket_reference":"HDT42955","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"High pitched noise ","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/19","activity_end":"2019-07-08 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50537","activity_notes":" We have received another complaint re: high pitched noise through the night & the guest has sent this recording. He says, Second, there is a burner unit in the closet that makes a loud high pitch noise every 30 minutes to one hour - even through the night. Im not sure why. I attach a video so you can see. It rings loudly through the closet door and woke me up several times. Not sure its supposed to do that. See attached video.Not sure if this is the same white noise that our other guest reported but could this be investigate urgently please?","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 14:03 (sandra )<\/b>(Ticket Closed)<\/p>

12\/07\/2019 08:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41159","activity_ticket_id":"41856","ticket_reference":"HDT42937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/07\/19","activity_end":"2019-07-08 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50538","activity_notes":"Please raise an urgent work order for Reddan to attend to investigate leak in to the restaurant, reports of a leak coming from above, possibly the apartments, maybe apartment 4, please collect keys to investigate and check in with Bancone to update them.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 10:47 (sandra)<\/b>Visited Friday but could find no leak but given wrong keys.Flat 4-6-8 but leak in neither. Stopped leaking and have telephone number BUT Monday morning James called to say it was leaking again. Visited site and afrer extensive investigation found flat 7 and 9 two showers next to each other.All leaking.First shower in flat 7 was the main one causing the problem Waste trap was extremely loose. Two bolts holding it together but both was at least 10 mm disconnected. Retightened. And seems ok This shower was also blocked which Danny sorted.RETURNING THIS MORNING TO RESEAL SHOWER. As this is contributing to leak. Returning this morning to check leak and replace access panels. Flat 9 Found waste pipe leaking but unable to get to the waste as access is very limited.James would like quotes for these. Flat 7, 2nd shower same as flat 9 Ian and Danny also in attendance<\/p>

09\/07\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41160","activity_ticket_id":"41875","ticket_reference":"HDT42956","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"soft closure to be fitted ","ticket_address_1":"33 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/07\/19","activity_end":"2019-07-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50539","activity_notes":"Please could you install the same type of door closer which you installed at 20 New Cavendish Street in 33 Wimpole Street now? Could you also adjust the existing door closer to shut faster?I have attached a photo of the closer we would like. If they do it in a brass colour then that would be better.Can you let us know when you can do this?","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 11:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41161","activity_ticket_id":"41746","ticket_reference":"HDT42827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy check - 26th June","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/07\/19","activity_end":"2019-07-08 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50540","activity_notes":"Pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:07 (sandra)<\/b>Not able to do a full inspection due to lots of furniture and clothing everywhere. Bathroom Towel rail falling off wall Bedroom Light fitting falling off the wall and hole exposed Ensuite Shower blocked Doors sticking Loose door handles Vent falling aesy from wallBlind cords snappedblocked sinkrearied bedroom blind and pelmetrh tap in kitchen repairedbedroom wooden handles all tightened3 kitchen cupboards rehung <\/p>

28\/06\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

28\/06\/2019 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/06\/2019 15:28 (sandra)<\/b>Gas checks booked for Monday <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Lillian asked me this morning to clear out the rubbish left inside the flat as she wasn't able to contact anyone. Jack also to paint one wall <\/p>

01\/07\/2019 16:53 (sandra)<\/b>Also replace faulty cylinder to front door <\/p>

04\/07\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>

05\/07\/2019 11:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41162","activity_ticket_id":"41876","ticket_reference":"HDT42957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ball valve leaking ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/07\/19","activity_end":"2019-07-08 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50541","activity_notes":"ball valve leaking ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41163","activity_ticket_id":"41809","ticket_reference":"HDT42890","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/19","activity_end":"2019-07-09 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50542","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 13:49 (sandra)<\/b>Kitchen\/Lounge 1 x Mains smoke alarm Found this alarm disconnected. Refitted but battery needs replacing2026 renew date Hallway upper level1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Lower hallway 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016Alarm is working Bedroom 1 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Bedroom 2 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working<\/p>

09\/07\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 08:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41164","activity_ticket_id":"41809","ticket_reference":"HDT42890","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50543","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2019 13:49 (sandra)<\/b>Kitchen\/Lounge 1 x Mains smoke alarm Found this alarm disconnected. Refitted but battery needs replacing2026 renew date Hallway upper level1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Lower hallway 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016Alarm is working Bedroom 1 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Bedroom 2 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working<\/p>

09\/07\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 08:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41165","activity_ticket_id":"41877","ticket_reference":"HDT42958","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12994 - Flat 3, 33 Cranbourn Street ","ticket_address_1":"Flat 3, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/19","activity_end":"2019-07-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50544","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 13:37 (sandra)<\/b>emailed for access Friday 19th<\/p>

15\/07\/2019 14:18 (sandra)<\/b>booked Monday 22nd <\/p>

19\/07\/2019 13:15 (sandra)<\/b>could we please reschedule the boiler change to the 26th? At Flat 3, 33 Cranbourn? <\/p>

26\/07\/2019 16:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41166","activity_ticket_id":"41878","ticket_reference":"HDT42959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main entrance door broken","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/19","activity_end":"2019-07-09 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50545","activity_notes":" Please raise work order to Reddan to attend tomorrow-Tuesday 9th July.Reddan, please reinstate\/make safe the main door.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 13:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41167","activity_ticket_id":"41271","ticket_reference":"HDT42352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - to also include 34 Tavistock Street","ticket_address_1":"Fitzrovia and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/12\/19","activity_end":"2019-12-05 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50546","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2019 10:41 (sandra)<\/b>*1Charlotte Place*11Long Acre and 26 Rose Street*13New Row*24-25 Rose Street*30Rathbone Place (29, 30 & 31) and 1-3 Rathbone Street*32-34 Goodge Street (accessed via top floor ceiling hatch and ladders)*35Cranbourn Street*37-39 St Martins Lane*39Floral Street*4New Row and 13 Goodwins Court*43Goodge Street*48Newman Street*5Charlotte Street *79St Martins Lane*8New Row15Catherine Street2Charlotte Place20-26aWellington Street22Charlotte Street22Goodge Street23Ratbone (Newman Arms) FRI23New Row23aNew Row23-25Garrick Street24New row25New Row25Rathbone (The Wheatsheaf) FRI26New Row27New Row28Charlotte Street29Catherine Street30St Martins Lane and 39 William IV street31St Martins Lane 34Tavistock Street36-39 Newman Street and 45 Rathbone Street37Bow Street39King Street4-5Goodge Place40Wellington Street43Chandos Place44a&bFloral Street 51-52Chandos Place58St Martins Lane (The Angel pub) renovation.6-9Rathbone Place61Chandos 7New Row8Charlotte StreetThe Lemontree 4 Bedfordbury 34 Tavistock Street6a Goodwins Court <\/p>

26\/07\/2019 10:54 (sandra)<\/b>on going <\/p>

13\/11\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41168","activity_ticket_id":"41869","ticket_reference":"HDT42950","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"follow up on HDT42948","ticket_address_1":"5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/19","activity_end":"2019-07-09 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50547","activity_notes":"follow up on HDt 42948","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 10:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 10:22 (sandra)<\/b>parts on order <\/p>

16\/07\/2019 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

28\/08\/2019 14:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/08\/2019 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41169","activity_ticket_id":"41879","ticket_reference":"HDT42960","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Track and trace for the Gas ","ticket_address_1":"32-34 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 2QJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/07\/19","activity_end":"2019-07-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50548","activity_notes":"Please attend site to arrange for a track and trace for the gas","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 10:47 (sandra)<\/b>booked Tuesday 16\/07<\/p>

26\/07\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41170","activity_ticket_id":"41880","ticket_reference":"HDT42961","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"double socket ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/19","activity_end":"2019-07-09 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50549","activity_notes":"Please raise a work order for Reddan to install a double socket in the plant room behind the door on the right for a Broadband device to be plugged into. Please ask Alan to discuss this with James to confirm more details.","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 10:11 (sandra )<\/b>(Ticket Closed)<\/p>

16\/07\/2019 09:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/07\/2019 09:56 (sandra)<\/b>fuse spur put in when it should have been a double socket. roy to return and change <\/p>

17\/07\/2019 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41171","activity_ticket_id":"41774","ticket_reference":"HDT42855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st July ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/19","activity_end":"2019-07-09 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50550","activity_notes":"Could we book in a ITC for Monday 1st July please. Service desk- Could you raise this for Reddan please ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2019 09:52 (sandra)<\/b>awaiting list <\/p>

02\/07\/2019 11:39 (sandra)<\/b>recommendations have been forwarded to client <\/p>

02\/07\/2019 14:09 (sandra)<\/b>no moving in date yet - please continue <\/p>

19\/07\/2019 12:00 (jane)<\/b>Fridge Drawer on order - 3-5 day lead-time<\/p>

22\/07\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41172","activity_ticket_id":"41774","ticket_reference":"HDT42855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st July ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50551","activity_notes":"Could we book in a ITC for Monday 1st July please. Service desk- Could you raise this for Reddan please ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2019 09:52 (sandra)<\/b>awaiting list <\/p>

02\/07\/2019 11:39 (sandra)<\/b>recommendations have been forwarded to client <\/p>

02\/07\/2019 14:09 (sandra)<\/b>no moving in date yet - please continue <\/p>

19\/07\/2019 12:00 (jane)<\/b>Fridge Drawer on order - 3-5 day lead-time<\/p>

22\/07\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41173","activity_ticket_id":"41765","ticket_reference":"HDT42846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to further leak ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/19","activity_end":"2019-07-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50552","activity_notes":"to advise that the plumber from Reddan attended to a leak previously but it appears to be getting worse.Office closes at 1730hrs today and reopens at 0930hrs tomorrow but she is happy for the contractor to obtain the key from the management office.","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2019 08:51 (sandra)<\/b>attending Thursday PM<\/p>

27\/06\/2019 16:01 (sandra)<\/b>investigation made and need to return with two engineers to water test <\/p>

10\/07\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41174","activity_ticket_id":"41881","ticket_reference":"HDT42962","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12866 - L K Bennett -- Option Two - Removal and disposal of items ","ticket_address_1":"LK Bennett - 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/19","activity_end":"2019-07-09 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50553","activity_notes":"Removal of signage and fixtures ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2019 11:12 (jane )<\/b>(Ticket Closed)<\/p>

09\/07\/2019 11:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2019 11:47 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41175","activity_ticket_id":"41750","ticket_reference":"HDT42831","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"measure and replace cupboard door","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/19","activity_end":"2019-07-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50554","activity_notes":"cupboard door needs measuring and sourcing to replace after leak from under sink ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2019 15:06 (sandra)<\/b>attended and took measurements for 3010 mm by 150 mm kickboard in high gloss white. plus two plugs for the shelf under the sink.awaiting client to confirm they want us to proceed. <\/p>

25\/06\/2019 15:06 (sandra)<\/b>measurements taken and awaiting confirmation to proceed from client <\/p>

27\/06\/2019 10:43 (jane)<\/b>New plinth has been ordered, delivery due 9th July <\/p>

09\/07\/2019 11:17 (sandra)<\/b>new plinth<\/p>

15\/07\/2019 08:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41176","activity_ticket_id":"41882","ticket_reference":"HDT42963","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"Lights out ","ticket_address_1":"1st Floor","ticket_address_2":"1-3 Mortimer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3JA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/19","activity_end":"2019-07-09 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50555","activity_notes":"Please can somebody come to our office to replace some light bulbs?One of them is quite high up, so the engineer will need a taller ladder. ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 10:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41177","activity_ticket_id":"41878","ticket_reference":"HDT42959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main entrance door broken","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/19","activity_end":"2019-07-09 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50556","activity_notes":" Please raise work order to Reddan to attend tomorrow-Tuesday 9th July.Reddan, please reinstate\/make safe the main door.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2019 13:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41178","activity_ticket_id":"41883","ticket_reference":"HDT42964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler leaking ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/19","activity_end":"2019-07-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50557","activity_notes":"boiler leaking ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 10:45 (sandra)<\/b>attending 15\/07<\/p>

18\/07\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41179","activity_ticket_id":"41884","ticket_reference":"HDT42965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm sounding ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/19","activity_end":"2019-07-09 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50558","activity_notes":"Could we please attend and repair the fire alarm in the kitchen. Hallway upper level1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Lower hallway 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016Alarm is working Bedroom 1 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working Bedroom 2 1 x Mains smoke alarm 3 YEARS OUT OF DATE 2016 Alarm is working","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2019 11:14 (sandra)<\/b>Disconnect heat alarm in kitchen and order replacements for all smoke and heat alarms in flat<\/p>

11\/07\/2019 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41180","activity_ticket_id":"41885","ticket_reference":"HDT42966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hasp and staple ","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"09\/07\/19","activity_end":"2019-07-09 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50559","activity_notes":"Please raise a work order for Reddan to attend to put hasp and staple on to roof hatch on top floor with combination padlock to prevent anyone accessing the roof area without our permission.please send code to office to record ","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 11:56 (sandra)<\/b>combination is 1964<\/p>

11\/07\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41181","activity_ticket_id":"41886","ticket_reference":"HDT42967","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove kick board ","ticket_address_1":"Flat 6","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/19","activity_end":"2019-07-09 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50560","activity_notes":"Please raise a work order for Reddan to remove kitchen kick board and clean out the mess behind.Reddan,. tenant specify 4.30pm because he can give access after work.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41182","activity_ticket_id":"41887","ticket_reference":"HDT42968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm replacement ","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/19","activity_end":"2019-07-09 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50561","activity_notes":"Kitchen 1 x Mains heat alarm Hallway 1 x Mains smoke alarmBedroom 1 x Mains smoke alarm ALL ALARMS 3 YEARS OUT OF DATE ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 14:05 (sandra)<\/b>on order <\/p>

15\/07\/2019 08:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41183","activity_ticket_id":"41888","ticket_reference":"HDT42969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12997 - Flat 3, 32-34 Wellington Street","ticket_address_1":"Flat 3, 32-34 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/19","activity_end":"2019-07-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50562","activity_notes":"Repairs and replacement boiler Option OneTo strip down boiler and supply and fit new main heat exchanger to boiler, commission and leave in fullworking order ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 11:17 (sandra)<\/b>emailed AM for Monday morning <\/p>

18\/07\/2019 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41184","activity_ticket_id":"41889","ticket_reference":"HDT42970","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To supply and fit 4No new lock secure key combination safe boxes ","ticket_address_1":"3 West Eaton Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/19","activity_end":"2019-07-09 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50563","activity_notes":"To supply and fit 4No new lock secure key combination safe boxes ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2019 13:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41185","activity_ticket_id":"41890","ticket_reference":"HDT42971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LED strip lights ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/19","activity_end":"2019-07-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50564","activity_notes":"Please attend Apartment 2.1 as the LED strip light under the kitchen units is not working.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2019 10:47 (sandra)<\/b>parts on order <\/p>

16\/07\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41186","activity_ticket_id":"41891","ticket_reference":"HDT42972","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace kitchen heat alarm ","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/19","activity_end":"2019-07-09 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50565","activity_notes":"replace kitchen heat alarm HEAT ALARM HAS BEEN REMOVED. ","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41187","activity_ticket_id":"41892","ticket_reference":"HDT42973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 2nd September ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/08\/19","activity_end":"2019-08-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50566","activity_notes":"Could i please book in a ITC for the 1st Aug in the morning, There is a very tight turn around with this property so ideally we would like any works needed could be done in the afternoon.","activity_timesheet":"1","ticket_notes_combined":"

30\/08\/2019 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41188","activity_ticket_id":"41893","ticket_reference":"HDT42974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/19","activity_end":"2019-07-11 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50567","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41189","activity_ticket_id":"41893","ticket_reference":"HDT42974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50568","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41190","activity_ticket_id":"41894","ticket_reference":"HDT42975","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12982 - 4 Gerrard Street - Freesat Installation ","ticket_address_1":"4 Gerrard Street - Freesat Installation","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"09\/07\/19","activity_end":"2019-07-09 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50569","activity_notes":"Freesat Installatiom","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2019 10:30 (sandra)<\/b>emailed for Monday <\/p>

15\/07\/2019 12:51 (sandra)<\/b>booked 15\/07<\/p>

26\/07\/2019 11:51 (sandra)<\/b>reattending on 30th<\/p>

29\/07\/2019 11:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41191","activity_ticket_id":"41894","ticket_reference":"HDT42975","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12982 - 4 Gerrard Street - Freesat Installation ","ticket_address_1":"4 Gerrard Street - Freesat Installation","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50570","activity_notes":"Freesat Installatiom","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2019 10:30 (sandra)<\/b>emailed for Monday <\/p>

15\/07\/2019 12:51 (sandra)<\/b>booked 15\/07<\/p>

26\/07\/2019 11:51 (sandra)<\/b>reattending on 30th<\/p>

29\/07\/2019 11:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41192","activity_ticket_id":"41895","ticket_reference":"HDT42976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 11th July - 16th July ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50571","activity_notes":"Inter-tenancy checks 11th July ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 12:00 (sandra)<\/b>please proceed. without removing anything and leave the floors and tiles <\/p>

17\/07\/2019 09:45 (sandra)<\/b>POP UP WASTE ON ORDER <\/p>

24\/07\/2019 09:38 (sandra)<\/b>pop up waste to be left until tenant requires work done<\/p>

24\/07\/2019 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>pipework to be changed to fit new pop up waste and pictures wanted before and after <\/p>

30\/07\/2019 14:30 (jane)<\/b>Engineer attending on Wednesday 31st July via keys <\/p>

02\/08\/2019 09:27 (jane )<\/b>(Ticket Closed)<\/p>

02\/08\/2019 10:35 (jane)<\/b>Waste fittings wrong to the sink, to re-order and also order a shower head for the en-suite shower <\/p>

02\/08\/2019 15:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41193","activity_ticket_id":"41896","ticket_reference":"HDT42977","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower hose replacement ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/07\/19","activity_end":"2019-07-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50572","activity_notes":"shower hose replacement ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2019 13:15 (sandra)<\/b>10.30 FRIDAY <\/p>

23\/07\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41194","activity_ticket_id":"41897","ticket_reference":"HDT42978","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13000 - 39 Earlham Street - 2nd Floor Comms Room","ticket_address_1":"39 Earlham Street - 2nd Floor Comms Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"17\/09\/19","activity_end":"2019-09-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50573","activity_notes":"To remove defective plasterboard ceiling and replace with new and dry line joints including hatch.Apply 2No coats of emulsion to complete ceiling and hatch on completion to match ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2019 16:19 (jane)<\/b>Awaiting a date from Sarah <\/p>

13\/08\/2019 09:02 (sandra)<\/b>waiting on heating company to remove parts <\/p>

30\/09\/2019 14:31 (jane)<\/b>Works completed to the ceiling, redecs now required <\/p>

03\/10\/2019 10:53 (jane)<\/b>Fill ceiling, in progress redecorating <\/p>

08\/10\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41195","activity_ticket_id":"41898","ticket_reference":"HDT42979","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"fit a dishwasher with integrated door ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/07\/19","activity_end":"2019-07-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50574","activity_notes":"the above has a delivery of a dishwasher arriving between 10 - 1 pm .You will need to attend after this time to fit and install the integrated door. Can you also take away the olddishwasher please.","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41196","activity_ticket_id":"41773","ticket_reference":"HDT42854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 28th June ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/19","activity_end":"2019-07-10 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50575","activity_notes":"Could we book in an ITC for tomorrow for Flat 1 79 SML. Service desk please raise a work order for reddanalso Kick board in kitchen to make secure Washing machine loose and makes a lot of noise when on Blind broken in bedroom Broken bathroom mirror Silicone at base of bath needs replacing","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2019 15:25 (sandra)<\/b>AWAITING CHECKS TO BE AUTHORISED <\/p>

03\/07\/2019 10:10 (sandra)<\/b>Fridge drawer crackedLight not working in oven. 3x under unit lights not workingBedroom.Shelving on wall, to stay or go?Pelmet to blind missingHallway.Items in cupboard. Mops, etc.Holes around pipework in cupboard. Front door binding on floor.Threshold bar to bathroom broken and flooring coming away.Mirror light is cracked.Missing doorstop.Loose toilet roll holder.Loose door handle.Towel rail loose.Towel rail not working.<\/p>

03\/07\/2019 10:19 (sandra)<\/b>below is still to be done<\/p>

03\/07\/2019 16:15 (sandra)<\/b>No immediate tenant moving in <\/p>

04\/07\/2019 16:01 (sandra)<\/b>new towel rail element ordered <\/p>

05\/07\/2019 09:06 (jane)<\/b>Shelf for fridge on order, expected delivery Monday 8th July <\/p>

08\/07\/2019 15:16 (jane)<\/b>Towel rail radiator element on order - 2 days lead-time<\/p>

11\/07\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41197","activity_ticket_id":"41898","ticket_reference":"HDT42979","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"fit a dishwasher with integrated door ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/07\/19","activity_end":"2019-07-10 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50576","activity_notes":"the above has a delivery of a dishwasher arriving between 10 - 1 pm .You will need to attend after this time to fit and install the integrated door. Can you also take away the olddishwasher please.","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41198","activity_ticket_id":"41899","ticket_reference":"HDT42980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 11th July - 19th July","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50577","activity_notes":"Inter tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 12:01 (sandra)<\/b>waiting for confirmation to proceed <\/p>

17\/07\/2019 10:45 (sandra)<\/b>New element required<\/p>

17\/07\/2019 15:18 (sandra)<\/b>dan assisted ian with window <\/p>

19\/07\/2019 09:45 (sandra)<\/b>ordered blinds <\/p>

21\/08\/2019 10:48 (sandra)<\/b>reordered in Wood as tenant didn't want the original ones ordered <\/p>

13\/09\/2019 11:26 (sandra)<\/b>booked for Monday with keys <\/p>

26\/09\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41199","activity_ticket_id":"41900","ticket_reference":"HDT42981","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"11-13 Charlotte Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/19","activity_end":"2019-07-10 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50578","activity_notes":"Sorry to be a pain but the tenant has just reported that the light in the male toilet on the 2nd floor is also flashing and almost out. Can Alan change this when he is next on Charlotte Street ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41200","activity_ticket_id":"41901","ticket_reference":"HDT42982","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink","ticket_address_1":"Top Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/07\/19","activity_end":"2019-07-10 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50579","activity_notes":"blocked sink","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41201","activity_ticket_id":"41902","ticket_reference":"HDT42983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"look at curtains and blinds not working","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"11\/07\/19","activity_end":"2019-07-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50580","activity_notes":"The new tenant has emailed to say that the curtains and one of the windows is not working. Are we able to send someone round to have a look?","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 11:21 (sandra)<\/b>ordered blind <\/p>

11\/07\/2019 13:34 (sandra)<\/b>Unable to access cistern, unit will have to be removed or access made through plasterboard within wardrobe behind bathroom.<\/p>

11\/07\/2019 13:37 (sandra)<\/b>emailed Lilian <\/p>

15\/07\/2019 12:44 (sandra)<\/b>blinds gone to quote <\/p>

16\/07\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41202","activity_ticket_id":"41863","ticket_reference":"HDT42944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet seat and door ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/07\/19","activity_end":"2019-07-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50581","activity_notes":"toilet seat needs reinstatingmain door needs closure adjusting","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>

10\/07\/2019 15:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/07\/2019 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41203","activity_ticket_id":"41903","ticket_reference":"HDT42984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle now needed on Flat 2","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/19","activity_end":"2019-07-10 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50582","activity_notes":"fit a door hand to the front door of Flat 2","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41204","activity_ticket_id":"41904","ticket_reference":"HDT42985","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"pub in darkness","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/19","activity_end":"2019-07-11 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50583","activity_notes":"one of the switches is broken in the pub ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41205","activity_ticket_id":"41905","ticket_reference":"HDT42986","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12946 - 7a Langley Street","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/08\/19","activity_end":"2019-08-01 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50584","activity_notes":"2nd Floor Kitchen - Water Heater To isolate water supply, strip down and supply and fit new thermostat, refill and reconnect supply, commission, test and leave in full working order","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2019 09:51 (sandra)<\/b>alan to order parts <\/p>

26\/07\/2019 12:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41206","activity_ticket_id":"41906","ticket_reference":"HDT42987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dripping tap","ticket_address_1":"School of Wok","ticket_address_2":"21-22 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/07\/19","activity_end":"2019-07-11 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50585","activity_notes":"Email received last night from Shan, receptionist School of Wok to advise: there was water comingthrough the ceiling in reception at about 10pmI've mopped it up and figured out it was a very slight running tap in the toilet. Left a bucket where thedripping was","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>

11\/07\/2019 10:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/07\/2019 13:34 (sandra)<\/b>Removed panels in toilet and kitchen areas, traced source of leak to basin tap, suspect it had been left partially open causing water to run through basin unit, replacement tap to be sourced.<\/p>

15\/07\/2019 08:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41207","activity_ticket_id":"41907","ticket_reference":"HDT42988","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace alarms ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/19","activity_end":"2019-07-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50586","activity_notes":"Kitchen\/Lounge 1 x Mains Heat alarmALARM 3 YEARS OUT OF DATE AND IT IS NOT WORKING Hallway 1 x Mains smoke alarm ALARM 3 YEARS OUT OF DATE 2016. Does workBedroom 1 x Mains smoke alarm ALARM 3 YEARS OUT OF DATA 2016 Does work Laundry room 1 x Mains smoke alarm 2024 BUT SOUNDER VERY POOR. NEEDS CHANGING ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 10:48 (sandra)<\/b>on order <\/p>

23\/07\/2019 11:59 (sandra)<\/b>emailed client who is emailing tenant for access<\/p>

25\/07\/2019 10:47 (sandra)<\/b>booked friday 26\/7<\/p>

29\/07\/2019 08:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41208","activity_ticket_id":"41908","ticket_reference":"HDT42989","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Alarm replacement ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourne Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/19","activity_end":"2019-07-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50587","activity_notes":"SMOKE ALARMS OUT OF DATEKitchen 1 x Mains smoke alarm Replace by March 2018 Bedroom 1x Mains smoke alarm Replace by March 2018","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2019 11:56 (sandra)<\/b>rescheduled for Monday 29th<\/p>

29\/07\/2019 10:18 (jane)<\/b>Programmed in for Tuesday morning at 9am, tenant will give access <\/p>

30\/07\/2019 14:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41209","activity_ticket_id":"41906","ticket_reference":"HDT42987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dripping tap","ticket_address_1":"School of Wok","ticket_address_2":"21-22 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/07\/19","activity_end":"2019-07-11 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50588","activity_notes":"Email received last night from Shan, receptionist School of Wok to advise: there was water comingthrough the ceiling in reception at about 10pmI've mopped it up and figured out it was a very slight running tap in the toilet. Left a bucket where thedripping was","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>

11\/07\/2019 10:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/07\/2019 13:34 (sandra)<\/b>Removed panels in toilet and kitchen areas, traced source of leak to basin tap, suspect it had been left partially open causing water to run through basin unit, replacement tap to be sourced.<\/p>

15\/07\/2019 08:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41210","activity_ticket_id":"41909","ticket_reference":"HDT42990","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm replacement ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50589","activity_notes":"Kitchen 1 x Mains head alarm Very poor sounder. NO DATE Lounge 1 x Mains smoke alarm July 19 Expiry date Is workingBedroom 1 x Mains smoke alarm July 19 Expiry date Is working ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 10:48 (sandra)<\/b>on order <\/p>

19\/07\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41211","activity_ticket_id":"41910","ticket_reference":"HDT42991","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement bulb ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/19","activity_end":"2019-07-11 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50590","activity_notes":"Between ground and 1st floor bulb needs replacing.Very very bad light.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2019 10:48 (sandra)<\/b>attending 15\/07<\/p>

16\/07\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41212","activity_ticket_id":"41911","ticket_reference":"HDT42992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of mattesss","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/19","activity_end":"2019-07-11 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50591","activity_notes":"Please remove and dispose of mattress located at bottom of the stairs in the common parts","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 13:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41213","activity_ticket_id":"41912","ticket_reference":"HDT42993","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - 24th July - 1st august ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/19","activity_end":"2019-07-21 07:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50592","activity_notes":"checks to take place ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2019 11:46 (sandra )<\/b>(Ticket Closed)<\/p>

16\/08\/2019 12:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 12:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41214","activity_ticket_id":"41913","ticket_reference":"HDT42994","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 31st July - 5th August ","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/19","activity_end":"2019-07-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50593","activity_notes":"Pre-tenancy checks ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2019 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41215","activity_ticket_id":"41915","ticket_reference":"HDT42996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st August - 7th August ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/19","activity_end":"2019-07-31 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50594","activity_notes":"inter-tenancy checks ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2019 14:04 (jane)<\/b>Engineering working through list today and tomorrow <\/p>

05\/08\/2019 16:57 (jane)<\/b>On going tomorrow <\/p>

08\/08\/2019 11:12 (sandra)<\/b>Removed\/Replaced LED light and driver plus dimmer module<\/p>

22\/08\/2019 11:31 (sandra)<\/b>R&B repairs completed <\/p>

23\/08\/2019 10:40 (sandra)<\/b>new controller and filling loop ordered <\/p>

28\/08\/2019 13:17 (sandra)<\/b>supplied and fitted new controller in bedroom <\/p>

28\/08\/2019 13:17 (sandra)<\/b>expansion vessel fitted to boiler <\/p>

28\/08\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 13:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 14:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41216","activity_ticket_id":"41916","ticket_reference":"HDT42997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - door issue ","ticket_address_1":"Flat 5 ","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50595","activity_notes":"bathroom door wont open ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41217","activity_ticket_id":"41917","ticket_reference":"HDT42998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12995 - Flat 6, 35 Catherine Street","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/07\/19","activity_end":"2019-07-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50596","activity_notes":"Repairs and replacement to boiler ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 10:49 (sandra)<\/b>parts on order <\/p>

22\/07\/2019 10:17 (sandra)<\/b>booked for 24th wednesday <\/p>

26\/07\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41218","activity_ticket_id":"41902","ticket_reference":"HDT42983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"look at curtains and blinds not working","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/07\/19","activity_end":"2019-07-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50597","activity_notes":"The new tenant has emailed to say that the curtains and one of the windows is not working. Are we able to send someone round to have a look?","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 11:21 (sandra)<\/b>ordered blind <\/p>

11\/07\/2019 13:34 (sandra)<\/b>Unable to access cistern, unit will have to be removed or access made through plasterboard within wardrobe behind bathroom.<\/p>

11\/07\/2019 13:37 (sandra)<\/b>emailed Lilian <\/p>

15\/07\/2019 12:44 (sandra)<\/b>blinds gone to quote <\/p>

16\/07\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41219","activity_ticket_id":"41918","ticket_reference":"HDT42999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"11\/07\/19","activity_end":"2019-07-11 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50598","activity_notes":"The intercom at Flat 1, 36-40 Rupert Street, W1D 6DW seems to be broken.When people buzz the bell at the entrance, they can not be let in. The bell rings in the intercom but when pressing the button to let people in, it does not open the door downstairs","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41221","activity_ticket_id":"41874","ticket_reference":"HDT42955","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"High pitched noise ","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50600","activity_notes":" We have received another complaint re: high pitched noise through the night & the guest has sent this recording.","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2019 14:03 (sandra )<\/b>(Ticket Closed)<\/p>

12\/07\/2019 08:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41222","activity_ticket_id":"41919","ticket_reference":"HDT43000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window about to fall out ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/07\/19","activity_end":"2019-07-11 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50601","activity_notes":"Window about to fall out - to collect keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 14:35 (sandra)<\/b>attended and made safe. specialist to attend and give quote to replace <\/p>

26\/07\/2019 11:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41223","activity_ticket_id":"41780","ticket_reference":"HDT42861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks -","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/07\/19","activity_end":"2019-07-11 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50602","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 11:18 (sandra)<\/b>We do not have a tenant yet but agents are viewing now. I should say in the next 2 weeks.<\/p>

02\/07\/2019 10:00 (sandra)<\/b>list of recommedations sent to client <\/p>

03\/07\/2019 09:06 (sandra)<\/b>recommendations accepted please proceed.<\/p>

03\/07\/2019 10:31 (sandra)<\/b>no new tenant moving in confirmed <\/p>

09\/07\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

11\/07\/2019 13:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41224","activity_ticket_id":"41774","ticket_reference":"HDT42855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st July ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/07\/19","activity_end":"2019-07-11 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50603","activity_notes":"Could we book in a ITC for Monday 1st July please. Service desk- Could you raise this for Reddan please ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2019 09:52 (sandra)<\/b>awaiting list <\/p>

02\/07\/2019 11:39 (sandra)<\/b>recommendations have been forwarded to client <\/p>

02\/07\/2019 14:09 (sandra)<\/b>no moving in date yet - please continue <\/p>

19\/07\/2019 12:00 (jane)<\/b>Fridge Drawer on order - 3-5 day lead-time<\/p>

22\/07\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41225","activity_ticket_id":"41919","ticket_reference":"HDT43000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window about to fall out ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/07\/19","activity_end":"2019-07-11 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50604","activity_notes":"Window about to fall out - to collect keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 14:35 (sandra)<\/b>attended and made safe. specialist to attend and give quote to replace <\/p>

26\/07\/2019 11:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41226","activity_ticket_id":"41919","ticket_reference":"HDT43000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window about to fall out ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"11\/07\/19","activity_end":"2019-07-11 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50605","activity_notes":"Window about to fall out - to collect keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 14:35 (sandra)<\/b>attended and made safe. specialist to attend and give quote to replace <\/p>

26\/07\/2019 11:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41227","activity_ticket_id":"41920","ticket_reference":"HDT43001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working no hot water ","ticket_address_1":"Flat 4.1","ticket_address_2":"14-16 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/19","activity_end":"2019-07-11 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50606","activity_notes":"Flat No4.1 in 16a Rupert Street has no hot water and the boiler is broken. Can this be fixed asap please","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:33 (sandra)<\/b>pump being fitted today <\/p>

15\/07\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41228","activity_ticket_id":"41921","ticket_reference":"HDT43002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"entry phone out of order ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"11\/07\/19","activity_end":"2019-07-11 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50607","activity_notes":"Please raise a work order for Reddan entry phone specialist to attend.Tenant from Flat 4.1 reported door not releasing.","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41229","activity_ticket_id":"41780","ticket_reference":"HDT42861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks -","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/19","activity_end":"2019-07-11 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50608","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks.radiators arent working ","activity_timesheet":"1","ticket_notes_combined":"

28\/06\/2019 11:18 (sandra)<\/b>We do not have a tenant yet but agents are viewing now. I should say in the next 2 weeks.<\/p>

02\/07\/2019 10:00 (sandra)<\/b>list of recommedations sent to client <\/p>

03\/07\/2019 09:06 (sandra)<\/b>recommendations accepted please proceed.<\/p>

03\/07\/2019 10:31 (sandra)<\/b>no new tenant moving in confirmed <\/p>

09\/07\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

11\/07\/2019 13:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41230","activity_ticket_id":"41922","ticket_reference":"HDT43003","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/07\/19","activity_end":"2019-07-12 09:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50609","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wellsTo include waste outlet pipe going across the flat roof over Flat 7","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 08:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41231","activity_ticket_id":"41920","ticket_reference":"HDT43001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working no hot water ","ticket_address_1":"Flat 4.1","ticket_address_2":"14-16 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/19","activity_end":"2019-07-12 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50610","activity_notes":"Flat No4.1 in 16a Rupert Street has no hot water and the boiler is broken. Can this be fixed asap pleaseheat detector to replace ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2019 09:33 (sandra)<\/b>pump being fitted today <\/p>

15\/07\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41232","activity_ticket_id":"41896","ticket_reference":"HDT42977","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower hose replacement ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/07\/19","activity_end":"2019-07-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50611","activity_notes":"shower hose replacement ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2019 13:15 (sandra)<\/b>10.30 FRIDAY <\/p>

23\/07\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41233","activity_ticket_id":"41923","ticket_reference":"HDT43004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"disposal of double bed\/mattress","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/19","activity_end":"2019-07-12 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50612","activity_notes":"disposal of double bed\/mattress","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2019 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41234","activity_ticket_id":"41924","ticket_reference":"HDT43005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12166 - 4a Rupert Court - Dryer Riser Service and six monthly inspection ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/07\/19","activity_end":"2019-07-12 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50613","activity_notes":"JH\/JH\/12166 - 4a Rupert Court - Dryer Riser Service and six monthly inspection ","activity_timesheet":null,"ticket_notes_combined":"

18\/07\/2019 11:33 (jane)<\/b>Programmed in for Saturday 27th July <\/p>

29\/07\/2019 11:49 (jane)<\/b>inspection to be re-programmed in, have chased sub-contractor <\/p>

05\/08\/2019 09:44 (jane)<\/b>Chased sub-contractor again <\/p>

13\/08\/2019 09:17 (jane)<\/b>Re-programmed in for Saturday 17th August at 9:30am<\/p>

03\/09\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41235","activity_ticket_id":"41895","ticket_reference":"HDT42976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 11th July - 16th July ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/07\/19","activity_end":"2019-07-12 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50614","activity_notes":"Inter-tenancy checks 11th July ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 12:00 (sandra)<\/b>please proceed. without removing anything and leave the floors and tiles <\/p>

17\/07\/2019 09:45 (sandra)<\/b>POP UP WASTE ON ORDER <\/p>

24\/07\/2019 09:38 (sandra)<\/b>pop up waste to be left until tenant requires work done<\/p>

24\/07\/2019 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>pipework to be changed to fit new pop up waste and pictures wanted before and after <\/p>

30\/07\/2019 14:30 (jane)<\/b>Engineer attending on Wednesday 31st July via keys <\/p>

02\/08\/2019 09:27 (jane )<\/b>(Ticket Closed)<\/p>

02\/08\/2019 10:35 (jane)<\/b>Waste fittings wrong to the sink, to re-order and also order a shower head for the en-suite shower <\/p>

02\/08\/2019 15:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41236","activity_ticket_id":"41925","ticket_reference":"HDT43006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"eye bolt and removal","ticket_address_1":"1st Floor Office ","ticket_address_2":"4 Macclesfield Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/19","activity_end":"2019-07-12 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50615","activity_notes":"Please assign a works order to Redden for the following:Carry out testing of two eyebolts within the property, provide certification upon completionRemove and dispose of all items that are not fixed down","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2019 10:37 (jane)<\/b>Eye bolt testing programmed in for 24\/07, in the afternoon, Roy our engineer to give access <\/p>

26\/07\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41237","activity_ticket_id":"41925","ticket_reference":"HDT43006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"eye bolt and removal","ticket_address_1":"1st Floor Office ","ticket_address_2":"4 Macclesfield Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50616","activity_notes":"Please assign a works order to Redden for the following:Carry out testing of two eyebolts within the property, provide certification upon completionRemove and dispose of all items that are not fixed down","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2019 10:37 (jane)<\/b>Eye bolt testing programmed in for 24\/07, in the afternoon, Roy our engineer to give access <\/p>

26\/07\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41238","activity_ticket_id":"41927","ticket_reference":"HDT43008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate throughout","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/08\/19","activity_end":"2019-08-13 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50617","activity_notes":"Could we book redecoration for this one please on the 13th of August? Help desk please raise for reddan to attend The new tenant moved in on the 26th Aug so could we aim to finish the painting on the 20th so we can book a clean after.","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41239","activity_ticket_id":"41928","ticket_reference":"HDT43009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12949 - Chinatown - Meters","ticket_address_1":"Chinatown - Meters","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/19","activity_end":"2019-07-12 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50618","activity_notes":"To allow for an engineer to be in attendance with Sweco to give access to all properties as highlighted in your schedule to show\/identify where all meters are located SECOND VISIT ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2019 10:44 (sandra)<\/b>awaiting a date <\/p>

30\/07\/2019 10:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41240","activity_ticket_id":"41929","ticket_reference":"HDT43010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water ingress","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/07\/19","activity_end":"2019-07-12 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50619","activity_notes":"Can we send someone ASAP to take a look at the issue mentioned belowService desk please raise an order for Reddan to attendRichard ,our FM and Residential teams were aware of a problem in Bancone a few days ago and had I thought resolved the problem. Clearly that is not the case.I have copied this to Molly Coupar (who is covering for James Murphy today) so she can pick this up with Reddan (the contractor investigating the shower trays) and get them back to site.","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 12:00 (sandra )<\/b>(Ticket Closed)<\/p>

15\/07\/2019 16:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2019 16:40 (sandra)<\/b>James, we need to resolve this by the end of this week at the very latest asap as Nutshell are due to open shortly. If there is any delay I think this will create real difficulties and it will also be hugely embarrassing for Shaftesbury.I don't know what to suggest - we may need to check every residential unit to see if we can establish the source of the problem. Could you please take the lead on this. Angela should be able to get access to the flats if that is what is needed.I have also copied in Rob Say as F & T were involved with the development and he may have some other thoughts\/ideas<\/p>

15\/07\/2019 16:40 (sandra)<\/b>need to collect keys and access all residential properties <\/p>

17\/07\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41241","activity_ticket_id":"41930","ticket_reference":"HDT43011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace oven lamps ","ticket_address_1":"Flat 5.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/19","activity_end":"2019-07-15 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50620","activity_notes":"To replace oven lampsTo collect keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41242","activity_ticket_id":"41931","ticket_reference":"HDT43012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Cables to gate ripped off","ticket_address_1":"Horse and Dolphin Yard Gate","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/19","activity_end":"2019-07-15 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50621","activity_notes":"To make safe the cables ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41243","activity_ticket_id":"41932","ticket_reference":"HDT43013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Family Bathroom door is wedged shut ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/19","activity_end":"2019-07-15 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50622","activity_notes":"Family bathroom door is wedged shut ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>

19\/07\/2019 10:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/07\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41244","activity_ticket_id":"41902","ticket_reference":"HDT42983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"look at curtains and blinds not working","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/19","activity_end":"2019-07-15 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50623","activity_notes":"The new tenant has emailed to say that the curtains and one of the windows is not working. Are we able to send someone round to have a look?toilet is leaking please attend after 2 pm","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 11:21 (sandra)<\/b>ordered blind <\/p>

11\/07\/2019 13:34 (sandra)<\/b>Unable to access cistern, unit will have to be removed or access made through plasterboard within wardrobe behind bathroom.<\/p>

11\/07\/2019 13:37 (sandra)<\/b>emailed Lilian <\/p>

15\/07\/2019 12:44 (sandra)<\/b>blinds gone to quote <\/p>

16\/07\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41245","activity_ticket_id":"41933","ticket_reference":"HDT43014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/19","activity_end":"2019-07-15 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50624","activity_notes":"Called received reporting a leak from ceiling of 30 Rathbone Place, apartment 8. This apartment is owned by Bruno Muratore, contact number 07778 299 615.The leak is not coming from above apartment and appears to be coming from the space in between the ceiling and floor. ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>

15\/07\/2019 15:56 (sandra)<\/b>Tested everything but no leaks. Only dodgy thing was the silicone around the shower tray. Removed\/Replaced Silicone<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41246","activity_ticket_id":"41934","ticket_reference":"HDT43015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cables ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"1-3 Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5AZ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/19","activity_end":"2019-07-15 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50625","activity_notes":"Please attend site as the cables to gate ripped off, please make safe.","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41247","activity_ticket_id":"41935","ticket_reference":"HDT43016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/19","activity_end":"2019-07-15 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50626","activity_notes":"there is no light in the toilet on the first floor (19 Gerrard Street) and the light on the corridor is not so bright as usual. ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2019 09:49 (sandra)<\/b>Lighting fault ovder new ballest for fitting in WC<\/p>

19\/07\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41248","activity_ticket_id":"41937","ticket_reference":"HDT43018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13002 - Flat 1, 11a Gerrard Street ","ticket_address_1":"Flat 1, 11a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/07\/19","activity_end":"2019-07-15 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50627","activity_notes":"To disconnect and remove existing shower To then supply and install new thermostat complete shower unit with riser etc, connected up to existing supplies, commission, test and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41249","activity_ticket_id":"41938","ticket_reference":"HDT43019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13006 - Flat 3, 7-9 Charing Cross Road ","ticket_address_1":"Flat 3, 7-9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/19","activity_end":"2019-07-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50628","activity_notes":"On commencing of sanding and sealing works to the kitchen floor at the above site, it has become evidentthat the heavy staining has entered the floor from underneath the board following a leak from thebathroom as discussed.Therefore the defective water stained areas have affected the entire thickness of the floor making thesanding and sealing process not possible.We have prepared the following for your consideration:To carefully uplift defective wooden flooring throughout kitchen area creating a break of point at doorthreshold, cart away and dispose of correctly.Prepare sub-floor, supply and install new solid wood flooring back to kitchen with associated door bars andbeadings. Sourcing a similar match existing.","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2019 12:58 (sandra)<\/b>ordered flooring <\/p>

23\/07\/2019 09:45 (sandra)<\/b>uplifted floor <\/p>

26\/07\/2019 11:55 (sandra)<\/b>provisionally booked for Wednesday 31st<\/p>

01\/08\/2019 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41250","activity_ticket_id":"41899","ticket_reference":"HDT42980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 11th July - 19th July","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/07\/19","activity_end":"2019-07-15 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50629","activity_notes":"Inter tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 12:01 (sandra)<\/b>waiting for confirmation to proceed <\/p>

17\/07\/2019 10:45 (sandra)<\/b>New element required<\/p>

17\/07\/2019 15:18 (sandra)<\/b>dan assisted ian with window <\/p>

19\/07\/2019 09:45 (sandra)<\/b>ordered blinds <\/p>

21\/08\/2019 10:48 (sandra)<\/b>reordered in Wood as tenant didn't want the original ones ordered <\/p>

13\/09\/2019 11:26 (sandra)<\/b>booked for Monday with keys <\/p>

26\/09\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41251","activity_ticket_id":"41899","ticket_reference":"HDT42980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 11th July - 19th July","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50630","activity_notes":"Inter tenancy checks Bathroom 1) Boiler cupboard box surround needs refitting and painting 2) Bath pop up waste is missing 3) Towel rail element not working 4) Silicone around floor edge5) Door lock needs adjusting 6) Broken threshold bar Front door 1) Lock is loose2) Hallway walls are marked Bedroom 1) Door slams shut 2) Missing sash security stops3) Blind cord knotted up Bedroom 2 1) Door handle needs attention and doesnt match the rest 2) Bulbs out 3) Sash cord broken 4) L\/H window difficult to shut 5) Missing acorn on blind 6) Knotted blind cords7) Walls need painting - please just touch up the few marksKitchen\/Lounge 1) L\/H Window needs adjusting and sash security stops missing.Pellet needs refitting2) R\/H window unable to operate blind - please replace 3) Chain link to stopper is missing ALL BLINDS LOOK OLD AND DATED - please replace the lounge ones and make good the other cords etc ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 12:01 (sandra)<\/b>waiting for confirmation to proceed <\/p>

17\/07\/2019 10:45 (sandra)<\/b>New element required<\/p>

17\/07\/2019 15:18 (sandra)<\/b>dan assisted ian with window <\/p>

19\/07\/2019 09:45 (sandra)<\/b>ordered blinds <\/p>

21\/08\/2019 10:48 (sandra)<\/b>reordered in Wood as tenant didn't want the original ones ordered <\/p>

13\/09\/2019 11:26 (sandra)<\/b>booked for Monday with keys <\/p>

26\/09\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41252","activity_ticket_id":"41939","ticket_reference":"HDT43020","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"various lamps","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/19","activity_end":"2019-07-15 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50631","activity_notes":"various lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2019 09:50 (sandra)<\/b>order more lamps <\/p>

18\/07\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41253","activity_ticket_id":"41940","ticket_reference":"HDT43021","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor window ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/19","activity_end":"2019-07-15 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50632","activity_notes":"2nd floor window will not open","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41254","activity_ticket_id":"41929","ticket_reference":"HDT43010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water ingress","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/07\/19","activity_end":"2019-07-15 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50633","activity_notes":"Can we send someone ASAP to take a look at the issue mentioned belowService desk please raise an order for Reddan to attendRichard ,our FM and Residential teams were aware of a problem in Bancone a few days ago and had I thought resolved the problem. Clearly that is not the case.I have copied this to Molly Coupar (who is covering for James Murphy today) so she can pick this up with Reddan (the contractor investigating the shower trays) and get them back to site.","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 12:00 (sandra )<\/b>(Ticket Closed)<\/p>

15\/07\/2019 16:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2019 16:40 (sandra)<\/b>James, we need to resolve this by the end of this week at the very latest asap as Nutshell are due to open shortly. If there is any delay I think this will create real difficulties and it will also be hugely embarrassing for Shaftesbury.I don't know what to suggest - we may need to check every residential unit to see if we can establish the source of the problem. Could you please take the lead on this. Angela should be able to get access to the flats if that is what is needed.I have also copied in Rob Say as F & T were involved with the development and he may have some other thoughts\/ideas<\/p>

15\/07\/2019 16:40 (sandra)<\/b>need to collect keys and access all residential properties <\/p>

17\/07\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41255","activity_ticket_id":"41941","ticket_reference":"HDT43022","ticket_client":"1961","client_name":"August Equity","ticket_title":"constantly running toilet ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"August Equity LLP","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/07\/19","activity_end":"2019-07-15 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50634","activity_notes":"I just spoke to one of your colleagues about the water in one of the ladys loos constantly running. It used to do it off and on but now its constant. Would it be possible for someone to come and fix it?","activity_timesheet":"1","ticket_notes_combined":"

17\/07\/2019 10:44 (sandra)<\/b>New cistern spares to be collected<\/p>

17\/07\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41256","activity_ticket_id":"41880","ticket_reference":"HDT42961","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"double socket ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/19","activity_end":"2019-07-16 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50635","activity_notes":"Please raise a work order for Reddan to install a double socket in the plant room behind the door on the right for a Broadband device to be plugged into. Please ask Alan to discuss this with James to confirm more details.","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2019 10:11 (sandra )<\/b>(Ticket Closed)<\/p>

16\/07\/2019 09:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/07\/2019 09:56 (sandra)<\/b>fuse spur put in when it should have been a double socket. roy to return and change <\/p>

17\/07\/2019 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41257","activity_ticket_id":"41943","ticket_reference":"HDT43024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/19","activity_end":"2019-08-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50636","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:40 (sandra)<\/b>booked 1\/8<\/p>

02\/08\/2019 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41258","activity_ticket_id":"41943","ticket_reference":"HDT43024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/19","activity_end":"2019-08-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50637","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:40 (sandra)<\/b>booked 1\/8<\/p>

02\/08\/2019 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41259","activity_ticket_id":"41944","ticket_reference":"HDT43025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/19","activity_end":"2019-08-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50638","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:41 (sandra)<\/b>booked 1\/8<\/p>

02\/08\/2019 11:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41260","activity_ticket_id":"41944","ticket_reference":"HDT43025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/19","activity_end":"2019-08-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50639","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:41 (sandra)<\/b>booked 1\/8<\/p>

02\/08\/2019 11:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41261","activity_ticket_id":"41945","ticket_reference":"HDT43026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/19","activity_end":"2019-08-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50640","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:41 (sandra)<\/b>booked 1\/8<\/p>

01\/08\/2019 11:30 (jane)<\/b>Kitchen 1 x Mains heat alarm Nov 2024 renew date Bedroom 1 x Mains smoke alarm Oct 2024 renew date Bedroom 2 1 x Mains smoke alarm October 2024 renew date Hallway 1 x Mains smoke alarmOctober 2024 All EI alarms All tested and working ok<\/p>

02\/08\/2019 12:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41262","activity_ticket_id":"41945","ticket_reference":"HDT43026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/19","activity_end":"2019-08-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50641","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:41 (sandra)<\/b>booked 1\/8<\/p>

01\/08\/2019 11:30 (jane)<\/b>Kitchen 1 x Mains heat alarm Nov 2024 renew date Bedroom 1 x Mains smoke alarm Oct 2024 renew date Bedroom 2 1 x Mains smoke alarm October 2024 renew date Hallway 1 x Mains smoke alarmOctober 2024 All EI alarms All tested and working ok<\/p>

02\/08\/2019 12:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41263","activity_ticket_id":"41946","ticket_reference":"HDT43027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/19","activity_end":"2019-08-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50642","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:41 (sandra)<\/b>booked 1\/8<\/p>

19\/07\/2019 13:42 (sandra)<\/b>booked 1\/8<\/p>

01\/08\/2019 10:52 (jane)<\/b>Mains smoke alarms in lounge, hallway and siren in bedroom.All linked to building.These need to be tested by FAI as no test buttons on any deviceReported back to client<\/p>

02\/08\/2019 11:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41264","activity_ticket_id":"41946","ticket_reference":"HDT43027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/19","activity_end":"2019-08-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50643","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:41 (sandra)<\/b>booked 1\/8<\/p>

19\/07\/2019 13:42 (sandra)<\/b>booked 1\/8<\/p>

01\/08\/2019 10:52 (jane)<\/b>Mains smoke alarms in lounge, hallway and siren in bedroom.All linked to building.These need to be tested by FAI as no test buttons on any deviceReported back to client<\/p>

02\/08\/2019 11:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41265","activity_ticket_id":"41947","ticket_reference":"HDT43028","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/19","activity_end":"2019-08-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50644","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:40 (sandra)<\/b>booked 1\/8<\/p>

02\/08\/2019 11:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41266","activity_ticket_id":"41947","ticket_reference":"HDT43028","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/19","activity_end":"2019-08-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50645","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:40 (sandra)<\/b>booked 1\/8<\/p>

02\/08\/2019 11:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41267","activity_ticket_id":"41948","ticket_reference":"HDT43029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"4th Floor Flat ","ticket_address_2":"2 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/19","activity_end":"2019-08-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50646","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:40 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 12:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41268","activity_ticket_id":"41948","ticket_reference":"HDT43029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"4th Floor Flat ","ticket_address_2":"2 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/19","activity_end":"2019-08-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50647","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:40 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 12:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41269","activity_ticket_id":"41949","ticket_reference":"HDT43030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"28a Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/19","activity_end":"2019-08-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50648","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:40 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 11:35 (jane )<\/b>(Ticket Closed)<\/p>

02\/08\/2019 11:36 (jane)<\/b>Hallway 1 x Mains smoke alarm OUT OF DATE 2016 Alarm does work But.....2 x Mains in lounge 1 x Mains in hallway1 x Mains in kitchen 1 x Mains in office ALL LINKED TO BUILDING AND FAI NEED TO TEST Client updated <\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41270","activity_ticket_id":"41949","ticket_reference":"HDT43030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"28a Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/19","activity_end":"2019-08-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50649","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:40 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 11:35 (jane )<\/b>(Ticket Closed)<\/p>

02\/08\/2019 11:36 (jane)<\/b>Hallway 1 x Mains smoke alarm OUT OF DATE 2016 Alarm does work But.....2 x Mains in lounge 1 x Mains in hallway1 x Mains in kitchen 1 x Mains in office ALL LINKED TO BUILDING AND FAI NEED TO TEST Client updated <\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41271","activity_ticket_id":"41950","ticket_reference":"HDT43031","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/19","activity_end":"2019-08-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50650","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:39 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 11:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41272","activity_ticket_id":"41950","ticket_reference":"HDT43031","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/19","activity_end":"2019-08-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50651","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:39 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 11:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41273","activity_ticket_id":"41951","ticket_reference":"HDT43032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/19","activity_end":"2019-08-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50652","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:39 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 11:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41274","activity_ticket_id":"41951","ticket_reference":"HDT43032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/19","activity_end":"2019-08-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50653","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:39 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 11:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41275","activity_ticket_id":"41952","ticket_reference":"HDT43033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/19","activity_end":"2019-08-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50654","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 13:39 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 09:38 (jane)<\/b>Hallway 1 x Mains smoke alarm Expiry date June 2026 Lounge 1 x Mains smoke alarm Expiry date June 2026 Kitchen 1 x Mains Heat alarm Expiry date June 2026 Bedroom 1 x Mains smoke alarm Expiry date June 2026 Bedroom 2 1 x Mains smoke alarm Expiry date June 2026 All EI alarms All tested okupdated Client <\/p>

02\/08\/2019 11:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41276","activity_ticket_id":"41952","ticket_reference":"HDT43033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/19","activity_end":"2019-08-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50655","activity_notes":"Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:39 (sandra)<\/b>booked 2\/8<\/p>

02\/08\/2019 09:38 (jane)<\/b>Hallway 1 x Mains smoke alarm Expiry date June 2026 Lounge 1 x Mains smoke alarm Expiry date June 2026 Kitchen 1 x Mains Heat alarm Expiry date June 2026 Bedroom 1 x Mains smoke alarm Expiry date June 2026 Bedroom 2 1 x Mains smoke alarm Expiry date June 2026 All EI alarms All tested okupdated Client <\/p>

02\/08\/2019 11:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41277","activity_ticket_id":"41953","ticket_reference":"HDT43034","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement lock and turn off light switch","ticket_address_1":"22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/07\/19","activity_end":"2019-07-16 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50656","activity_notes":"Keys are at in our office for access, also there is a light left in the entrance on but the light switch can not be located can we switch this off please.","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41278","activity_ticket_id":"41955","ticket_reference":"HDT43036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wardrobe doors are welded shut ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrad Sreet ","ticket_town":" LONDON","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/19","activity_end":"2019-07-16 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50657","activity_notes":"Please attend Flat 4, 11A Gerrard St 7.30am tomorrow morning after the tenant reported:One of my wardrobe doors is welded shut. Reddan, tenant request for either 7.30am attendance or after 6pm","activity_timesheet":"1","ticket_notes_combined":"

17\/07\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41279","activity_ticket_id":"41926","ticket_reference":"HDT43007","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"bannister faulty ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/19","activity_end":"2019-07-18 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50658","activity_notes":"Can you arrange for someone to attend to the above property as I have been advised that the bannister between the 1st and 2nd floor on the right hand side is loose and a H&S risk.If you can arrange for someone to attend to this ASAP that would be appreciated.Please advise when someone can attend to this.Further to the below can the engineer also tighten the towel rail in basement as this has also come loose.","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 10:28 (sandra)<\/b>25.\/7<\/p>

25\/07\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41280","activity_ticket_id":"41954","ticket_reference":"HDT43035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"seal are failing on window ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/19","activity_end":"2019-07-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50659","activity_notes":"the seals for windows seem to be failing and require replacement.these seals were replaced by RS recently but they seem to be failing?","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 16:02 (sandra)<\/b>booked for Monday 22nd<\/p>

23\/07\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41281","activity_ticket_id":"41956","ticket_reference":"HDT43037","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13008 - Flat 2, 6 Gerrard Street","ticket_address_1":"Flat 2, 6 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/07\/19","activity_end":"2019-07-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50660","activity_notes":"To isolate water supply, disconnect and remove existing toilet cistern and dispose off correctly.To then supply and fit new close coupled pan and cistern, connected to existing supplies, test, commission and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

17\/07\/2019 13:04 (sandra)<\/b>26TH JULY WITH KEYS <\/p>

24\/07\/2019 10:21 (sandra)<\/b>Collect pan and cister etc. Prior to fitting on 26th<\/p>

26\/07\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41282","activity_ticket_id":"41958","ticket_reference":"HDT43039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/07\/19","activity_end":"2019-07-16 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50661","activity_notes":"Please attend the 2nd floor flat at 4 Gerrard St as the flush button in the toilet has fallen into the cistern.Issue reported by Greg on 0781 0090000.","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2019 10:44 (sandra)<\/b>New flush valve required, sourced and collected<\/p>

17\/07\/2019 14:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41283","activity_ticket_id":"41959","ticket_reference":"HDT43040","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"relay boarding ","ticket_address_1":"4 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/07\/19","activity_end":"2019-07-16 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50662","activity_notes":"To prepare exterior ply-board Sub-floor to terrace area at front elevation of building.Please could you send an engineer to relay boarding down as the current one seems to be rotting.","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41284","activity_ticket_id":"41899","ticket_reference":"HDT42980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 11th July - 19th July","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/07\/19","activity_end":"2019-07-16 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50663","activity_notes":"Inter tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 12:01 (sandra)<\/b>waiting for confirmation to proceed <\/p>

17\/07\/2019 10:45 (sandra)<\/b>New element required<\/p>

17\/07\/2019 15:18 (sandra)<\/b>dan assisted ian with window <\/p>

19\/07\/2019 09:45 (sandra)<\/b>ordered blinds <\/p>

21\/08\/2019 10:48 (sandra)<\/b>reordered in Wood as tenant didn't want the original ones ordered <\/p>

13\/09\/2019 11:26 (sandra)<\/b>booked for Monday with keys <\/p>

26\/09\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41285","activity_ticket_id":"41960","ticket_reference":"HDT43041","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace blown lamp ground floor reception","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/07\/19","activity_end":"2019-07-16 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50664","activity_notes":"replace blown lamp GF reception and sweep building for anyother blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 11:06 (sandra )<\/b>(Ticket Closed)<\/p>

18\/07\/2019 11:48 (sandra)<\/b>Replace the following blown lamps 1 x lamps to fitting in basement model shop row 31 x lamps to fitting 2nd floor ladies WC1 x lamps to fitting 3rd floor open plan rear row 81 x lamps to fitting 1st floor meeting room 31 x lamps to fitting 1st floor kitchen <\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41287","activity_ticket_id":"41961","ticket_reference":"HDT43042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet flushing ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"76 Shaftsbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/07\/19","activity_end":"2019-07-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50666","activity_notes":"Tenant reported:The toilet is continuously flushing and loading water.And the window near the washing machine is not firm enough, so that it cannot totally be closed.Reddan, can you arrange for 8am - Friday morning please. Tenant is in to give access","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2019 12:01 (sandra)<\/b>Booked 8 am 19\/07<\/p>

19\/07\/2019 15:14 (sandra)<\/b>New flush valve to be sourced<\/p>

25\/07\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41288","activity_ticket_id":"41895","ticket_reference":"HDT42976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 11th July - 16th July ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/07\/19","activity_end":"2019-07-17 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50667","activity_notes":"Inter-tenancy checks 11th July ","activity_timesheet":"1","ticket_notes_combined":"

12\/07\/2019 12:00 (sandra)<\/b>please proceed. without removing anything and leave the floors and tiles <\/p>

17\/07\/2019 09:45 (sandra)<\/b>POP UP WASTE ON ORDER <\/p>

24\/07\/2019 09:38 (sandra)<\/b>pop up waste to be left until tenant requires work done<\/p>

24\/07\/2019 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>pipework to be changed to fit new pop up waste and pictures wanted before and after <\/p>

30\/07\/2019 14:30 (jane)<\/b>Engineer attending on Wednesday 31st July via keys <\/p>

02\/08\/2019 09:27 (jane )<\/b>(Ticket Closed)<\/p>

02\/08\/2019 10:35 (jane)<\/b>Waste fittings wrong to the sink, to re-order and also order a shower head for the en-suite shower <\/p>

02\/08\/2019 15:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41289","activity_ticket_id":"41962","ticket_reference":"HDT43043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12956 - Flat 1.3, 16a Rupert Street ","ticket_address_1":"Flat 1.3, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"28","resource_name":"Ultrasound Blinds","activity_start":"14\/08\/19","activity_end":"2019-08-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50668","activity_notes":"To manufacture, supply and fit 6No new purpose-made arched shaped 25mm white wooden venetian blinds 4No in the living room\/kitchen Drop 1860, width 1220Drop 1710, width 570Drop 1720, width 925Drop 1710, width 9302No in the bedroom 1840 drop, 1210 width 1710 drop, 570 width ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2019 09:58 (jane)<\/b>Arranging for blind contractors to attend to take final measurements <\/p>

30\/07\/2019 09:49 (jane)<\/b>Lead-time on blinds, 5 weeks, as special order shaped blinds <\/p>

16\/08\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41290","activity_ticket_id":"41963","ticket_reference":"HDT43044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom mirror replacement ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50669","activity_notes":"bathroom mirror replacement ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2019 10:18 (sandra)<\/b>new mirror on order <\/p>

24\/07\/2019 17:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41291","activity_ticket_id":"41965","ticket_reference":"HDT43046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window faulty","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/19","activity_end":"2019-08-01 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50670","activity_notes":"Please attend apartment 4, 94 Shaftesbury Avenue to investigate and repair the bedroom window as itwill not stay up in the open position.","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2019 12:02 (sandra)<\/b>Emailed for Access <\/p>

22\/07\/2019 13:16 (sandra)<\/b>booked 23\/7<\/p>

24\/07\/2019 16:52 (sandra)<\/b>booked 26\/6<\/p>

26\/07\/2019 10:25 (sandra)<\/b>access asked for Tuesaday. 2 men to take out the glazing and window.<\/p>

26\/07\/2019 16:07 (sandra)<\/b>emailed awaiting confirmation <\/p>

01\/08\/2019 11:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41292","activity_ticket_id":"41966","ticket_reference":"HDT43047","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out in common parts ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50671","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 10:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41293","activity_ticket_id":"41967","ticket_reference":"HDT43048","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out in common parts ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50672","activity_notes":"ligths out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 11:05 (sandra )<\/b>(Ticket Closed)<\/p>

23\/07\/2019 15:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2019 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41294","activity_ticket_id":"41968","ticket_reference":"HDT43049","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out in common parts ","ticket_address_1":"15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/19","activity_end":"2019-08-13 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50673","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 11:43 (sandra)<\/b>Booked for Friday 6th <\/p>

10\/09\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41295","activity_ticket_id":"41969","ticket_reference":"HDT43050","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out in common parts ","ticket_address_1":"137 Long Acre ","ticket_address_2":"common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/19","activity_end":"2019-08-13 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50674","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2019 14:18 (jane)<\/b>Part on order <\/p>

30\/08\/2019 09:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41296","activity_ticket_id":"41970","ticket_reference":"HDT43051","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out in common parts ","ticket_address_1":"127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50675","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41297","activity_ticket_id":"41971","ticket_reference":"HDT43052","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"2 x lights out ","ticket_address_1":"5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50676","activity_notes":"2 x lights out ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41298","activity_ticket_id":"41972","ticket_reference":"HDT43053","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"ligthts out in fire escape","ticket_address_1":"Fire Escape corridor ","ticket_address_2":"10 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50677","activity_notes":"lights out in fire escape ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2019 10:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41299","activity_ticket_id":"41925","ticket_reference":"HDT43006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"eye bolt and removal","ticket_address_1":"1st Floor Office ","ticket_address_2":"4 Macclesfield Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/19","activity_end":"2019-07-24 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50678","activity_notes":"Please assign a works order to Redden for the following:Carry out testing of two eyebolts within the property, provide certification upon completion","activity_timesheet":"1","ticket_notes_combined":"

17\/07\/2019 10:37 (jane)<\/b>Eye bolt testing programmed in for 24\/07, in the afternoon, Roy our engineer to give access <\/p>

26\/07\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41300","activity_ticket_id":"41973","ticket_reference":"HDT43054","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out in service corridor","ticket_address_1":"E block Service corridor ","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50679","activity_notes":"lights out in service corridor ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41301","activity_ticket_id":"41974","ticket_reference":"HDT43055","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out in Bin store","ticket_address_1":"Bin Store C Block ","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50680","activity_notes":"lights out in bin store ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 10:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41302","activity_ticket_id":"41975","ticket_reference":"HDT43056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Wahaca restaurant ","ticket_address_1":"19 - 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/07\/19","activity_end":"2019-07-17 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50681","activity_notes":"leak into Wahaca Restaurant ","activity_timesheet":"1","ticket_notes_combined":"

17\/07\/2019 14:20 (sandra)<\/b>FAULTY shower seal in flat 3 - <\/p>

17\/07\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41303","activity_ticket_id":"41976","ticket_reference":"HDT43057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 18th July - 26th July ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/19","activity_end":"2019-07-18 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50682","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 10:53 (sandra)<\/b>emailed Brian to confirm appointment <\/p>

01\/08\/2019 09:06 (jane)<\/b>Specialists attending Midday morning 6th August, tenant is giving access <\/p>

06\/08\/2019 09:55 (jane )<\/b>(Ticket Closed)<\/p>

14\/08\/2019 15:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 13:29 (sandra)<\/b>Jane looking for someone to look at the electric skylight <\/p>

02\/09\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41304","activity_ticket_id":"41977","ticket_reference":"HDT43058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 23rd August ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/19","activity_end":"2019-08-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50683","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2019 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41305","activity_ticket_id":"41978","ticket_reference":"HDT43059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 1st August ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/19","activity_end":"2019-08-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50684","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2019 10:49 (jane)<\/b>Move in date is 16th August <\/p>

06\/08\/2019 08:28 (jane)<\/b>Have submitted pre-tenancy list to client for approval <\/p>

07\/08\/2019 15:34 (sandra)<\/b>blinds ordered <\/p>

08\/08\/2019 10:56 (jane)<\/b>Blinds on order, planned delivery Friday 9th August <\/p>

13\/08\/2019 08:27 (sandra)<\/b>Done, james instructed All walls and all woodwork to be painted in the end<\/p>

13\/08\/2019 08:52 (sandra)<\/b>booked 13th<\/p>

14\/08\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41306","activity_ticket_id":"41899","ticket_reference":"HDT42980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 11th July - 19th July","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/19","activity_end":"2019-07-17 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50685","activity_notes":"Inter tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 12:01 (sandra)<\/b>waiting for confirmation to proceed <\/p>

17\/07\/2019 10:45 (sandra)<\/b>New element required<\/p>

17\/07\/2019 15:18 (sandra)<\/b>dan assisted ian with window <\/p>

19\/07\/2019 09:45 (sandra)<\/b>ordered blinds <\/p>

21\/08\/2019 10:48 (sandra)<\/b>reordered in Wood as tenant didn't want the original ones ordered <\/p>

13\/09\/2019 11:26 (sandra)<\/b>booked for Monday with keys <\/p>

26\/09\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41307","activity_ticket_id":"41980","ticket_reference":"HDT43061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12987 - Flat 4, 35 Catherine Street ","ticket_address_1":"Flat 4, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/07\/19","activity_end":"2019-07-18 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50686","activity_notes":"To disconnect and remove existing fridge freezer and dispose of correctly at waste transfer site.To then supply and fit 1No new Bosch integrated fridge\/freezer to match existing, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41308","activity_ticket_id":"41981","ticket_reference":"HDT43062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine faulty","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"18\/07\/19","activity_end":"2019-07-18 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50687","activity_notes":"washing machine is faulty","activity_timesheet":null,"ticket_notes_combined":"

18\/07\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41309","activity_ticket_id":"41982","ticket_reference":"HDT43063","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak ","ticket_address_1":"37\/38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/19","activity_end":"2019-07-18 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50688","activity_notes":"Please raise a work order for Reddan to attend urgently to a leak coming from.the salon into the restaurant below, leaking in from various locations.","activity_timesheet":null,"ticket_notes_combined":"

18\/07\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41310","activity_ticket_id":"41983","ticket_reference":"HDT43064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into restaurant ","ticket_address_1":"36\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/19","activity_end":"2019-07-18 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50689","activity_notes":"HDT43063 - follow up on more investigation for leak","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 10:31 (sandra)<\/b>Leaking overflow pipe and pipework not glued.Please see distance of cylinder and overflow pipe to roughly where leak is 10 meters away<\/p>

18\/07\/2019 10:40 (sandra)<\/b>Toilet has been leaking. No cap but plastic and pooh is visible. Toilets back onto kitchen sink and washing machine. This is roughly where Leak is into restaurant downstairs. No water is visible but damp everywhere. Am turning off water into hairdressers and massage parlour. Could be a problem with pipe below floor.Further investigation is required with one other person <\/p>

19\/07\/2019 10:20 (sandra)<\/b>We isolated the hot water cylinder and water tank. This was around noon. All water to the flats and hairdressers was turned back on and we continued to monitor it during the afternoon. It is still dripping but has really slowed down but at 5pm we noticed it was dripping in another spot approx 2 feet away. This again was a very very slow drip. We returned at 7pm as agreed with the hairdressers to turn off their water for the evening and to return in the morning. This should stop but the floor really needs to be lifted to find the leaking pipe but this is around the door leading to the massage area. This area would need to cease trading for a day for us or anyone else to seek the leaking pipeWe are unable to get access until 10.30\/45 Have kept both parties informed but the boss of the hairdressers was not available todayWill inform you tomorrow what is happening Thank you<\/p>

19\/07\/2019 13:45 (sandra)<\/b>investigation into leak on going <\/p>

22\/07\/2019 11:36 (sandra)<\/b>The first few is not a photo of a swimming pool but the water inbetween floor and sub flooring.Highlighted by the blue dye that was used. The other photos do show water between flooring but dye has not reached that far yet which is approx 20 feet away. Water has been leaking for a long long time as the metal conduit and metal electrical back boxes are very very rusty. Am not surprised we haven't had any electrical issues and may be a good idea to have this all checked out once we have corrected the problem. As Danny may have already told you we have pin pointed an area that is causing the problem along with incorrect pipework and a partial blockage caused by the fall of the pipework.The toilet and kitchen area is all ok <\/p>

23\/07\/2019 08:48 (sandra)<\/b>Cut and removed sections of wood flooring to trace and access waste pipework, located broken section of waste pipe, carried out repairs.Waste pipe incorrectly installed quite to be provided to correct.<\/p>

24\/07\/2019 10:04 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 13:26 (michael)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2019 13:27 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41311","activity_ticket_id":"41984","ticket_reference":"HDT43065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/19","activity_end":"2019-07-18 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50690","activity_notes":"Please raise a work order for Reddan to attend.The lights in the common parts tripped when we turn on.None of the lights are working now. Reddan, is Alan around to investigate? Not sure if the lightings in the rooms are working.","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41312","activity_ticket_id":"41985","ticket_reference":"HDT43066","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of items ","ticket_address_1":"Goodwins House, 55 -57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/19","activity_end":"2019-07-18 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50691","activity_notes":"Could we please get these items removed? 1 ) Ladder removed2) Old light removed3) Old light bulb removed Mjm Please raise a work order for reddan","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41313","activity_ticket_id":"41737","ticket_reference":"HDT42818","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12897 - Flat 6, 127 Long Acre","ticket_address_1":"Flat 6, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50692","activity_notes":"To disconnect and remove hob and dispose off correctly.To supply and fit new hob to match existing to incorporate a fsd, commission and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2019 16:20 (sandra)<\/b>on order <\/p>

12\/07\/2019 09:25 (sandra)<\/b>special order. expected w\/c 15th<\/p>

12\/07\/2019 11:25 (sandra)<\/b>emailed for Tuesday 16th<\/p>

17\/07\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>

18\/07\/2019 11:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/07\/2019 16:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41314","activity_ticket_id":"41986","ticket_reference":"HDT43067","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12978 - Flat 8, Exeter Mansions","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50693","activity_notes":"Following gas safety inspection, we would recommend the following:To supply and fit a new mains CO2 alarm, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 12:03 (sandra)<\/b>alarms ordered <\/p>

22\/07\/2019 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41315","activity_ticket_id":"41983","ticket_reference":"HDT43064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into restaurant ","ticket_address_1":"36\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50694","activity_notes":"HDT43063 - follow up on more investigation for leak","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 10:31 (sandra)<\/b>Leaking overflow pipe and pipework not glued.Please see distance of cylinder and overflow pipe to roughly where leak is 10 meters away<\/p>

18\/07\/2019 10:40 (sandra)<\/b>Toilet has been leaking. No cap but plastic and pooh is visible. Toilets back onto kitchen sink and washing machine. This is roughly where Leak is into restaurant downstairs. No water is visible but damp everywhere. Am turning off water into hairdressers and massage parlour. Could be a problem with pipe below floor.Further investigation is required with one other person <\/p>

19\/07\/2019 10:20 (sandra)<\/b>We isolated the hot water cylinder and water tank. This was around noon. All water to the flats and hairdressers was turned back on and we continued to monitor it during the afternoon. It is still dripping but has really slowed down but at 5pm we noticed it was dripping in another spot approx 2 feet away. This again was a very very slow drip. We returned at 7pm as agreed with the hairdressers to turn off their water for the evening and to return in the morning. This should stop but the floor really needs to be lifted to find the leaking pipe but this is around the door leading to the massage area. This area would need to cease trading for a day for us or anyone else to seek the leaking pipeWe are unable to get access until 10.30\/45 Have kept both parties informed but the boss of the hairdressers was not available todayWill inform you tomorrow what is happening Thank you<\/p>

19\/07\/2019 13:45 (sandra)<\/b>investigation into leak on going <\/p>

22\/07\/2019 11:36 (sandra)<\/b>The first few is not a photo of a swimming pool but the water inbetween floor and sub flooring.Highlighted by the blue dye that was used. The other photos do show water between flooring but dye has not reached that far yet which is approx 20 feet away. Water has been leaking for a long long time as the metal conduit and metal electrical back boxes are very very rusty. Am not surprised we haven't had any electrical issues and may be a good idea to have this all checked out once we have corrected the problem. As Danny may have already told you we have pin pointed an area that is causing the problem along with incorrect pipework and a partial blockage caused by the fall of the pipework.The toilet and kitchen area is all ok <\/p>

23\/07\/2019 08:48 (sandra)<\/b>Cut and removed sections of wood flooring to trace and access waste pipework, located broken section of waste pipe, carried out repairs.Waste pipe incorrectly installed quite to be provided to correct.<\/p>

24\/07\/2019 10:04 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 13:26 (michael)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2019 13:27 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41317","activity_ticket_id":"41988","ticket_reference":"HDT43069","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Pest Control - two properties ","ticket_address_1":"38 Tavistock\/82 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/07\/19","activity_end":"2019-07-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50696","activity_notes":"Please reply to all confirming that you can send a One Rounder at Flat 1 38 Tavistock Street to remove appliances for us to rodent proof on Tuesday 23rd July, 2019? At 11.00 then we move to 82 Shaftesbury Avenue Flat 4?","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2019 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41318","activity_ticket_id":"41989","ticket_reference":"HDT43070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13012 - Flat 3, Egmont House ","ticket_address_1":"Flat 3, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/19","activity_end":"2019-07-18 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50697","activity_notes":"To disconnect and remove existing hob and dispose off correctly (existing has no fds's fitted and piezo ignition is not operating)To then supply and fit new hob to match existing, commission on completion and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 12:04 (sandra)<\/b>ordered hob <\/p>

26\/07\/2019 15:04 (sandra)<\/b>Tenant wants this booked for next week. Suggested Wednesday <\/p>

31\/07\/2019 09:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41319","activity_ticket_id":"41991","ticket_reference":"HDT43072","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13011 - Flat 3, 43 Chandos Place","ticket_address_1":"Flat 3, 43 Chandos Place","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"04\/09\/19","activity_end":"2019-09-04 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50698","activity_notes":"Option 2Location BedroomTo remove existing and supply and fit 2No white horizontal sliding, two track, four panel, unequal split,secondary glazed units, panels glazed with air filled double glazed units, made up of 6mm clear toughenedglass \/ 7.6mm spacer \/ 6.4mm clear laminated glass, complete with1No Aluminium jointing strip2No White UPVC trim strips4No White aluminium mounting blocks","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 12:58 (sandra)<\/b>R&B to access Tuesday morning - waiting on confirmation of access <\/p>

31\/07\/2019 13:20 (jane)<\/b>The secondary glazing is due in near to the end of August, so can we fit on the 4th September?<\/p>

06\/09\/2019 10:39 (sandra)<\/b>Booked for 9th as blind needs to be removed, before glazing is fitted and then blind needs to be refitted <\/p>

10\/09\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41320","activity_ticket_id":"41987","ticket_reference":"HDT43068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13013 - Flat 5, 33 Cranbourn Street ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/19","activity_end":"2019-07-19 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50699","activity_notes":"Replacement oven ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 12:57 (sandra)<\/b>ordered appliance <\/p>

26\/07\/2019 12:01 (sandra)<\/b>keys to be fitted 26\/6<\/p>

30\/07\/2019 14:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41321","activity_ticket_id":"41979","ticket_reference":"HDT43060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into flat Flat 3","ticket_address_1":"Quantic House ","ticket_address_2":"College Parade","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/08\/19","activity_end":"2019-08-02 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50700","activity_notes":"Please investigate a leak coming from flat 12 going into flat 3. Issue reported by Rahwa at Marsh & Parsons 0208 846 3728.","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 10:10 (sandra)<\/b>emailed for access to both flats <\/p>

19\/07\/2019 10:10 (sandra)<\/b>Flat 12 07729820420<\/p>

23\/07\/2019 10:45 (sandra)<\/b>waiting for access into Flat 3 <\/p>

23\/07\/2019 16:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41322","activity_ticket_id":"41932","ticket_reference":"HDT43013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Family Bathroom door is wedged shut ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"19\/07\/19","activity_end":"2019-07-19 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50701","activity_notes":"Family bathroom door is wedged shut ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>

19\/07\/2019 10:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/07\/2019 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41323","activity_ticket_id":"41983","ticket_reference":"HDT43064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into restaurant ","ticket_address_1":"36\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/07\/19","activity_end":"2019-07-19 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50702","activity_notes":"HDT43063 - follow up on more investigation for leak","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 10:31 (sandra)<\/b>Leaking overflow pipe and pipework not glued.Please see distance of cylinder and overflow pipe to roughly where leak is 10 meters away<\/p>

18\/07\/2019 10:40 (sandra)<\/b>Toilet has been leaking. No cap but plastic and pooh is visible. Toilets back onto kitchen sink and washing machine. This is roughly where Leak is into restaurant downstairs. No water is visible but damp everywhere. Am turning off water into hairdressers and massage parlour. Could be a problem with pipe below floor.Further investigation is required with one other person <\/p>

19\/07\/2019 10:20 (sandra)<\/b>We isolated the hot water cylinder and water tank. This was around noon. All water to the flats and hairdressers was turned back on and we continued to monitor it during the afternoon. It is still dripping but has really slowed down but at 5pm we noticed it was dripping in another spot approx 2 feet away. This again was a very very slow drip. We returned at 7pm as agreed with the hairdressers to turn off their water for the evening and to return in the morning. This should stop but the floor really needs to be lifted to find the leaking pipe but this is around the door leading to the massage area. This area would need to cease trading for a day for us or anyone else to seek the leaking pipeWe are unable to get access until 10.30\/45 Have kept both parties informed but the boss of the hairdressers was not available todayWill inform you tomorrow what is happening Thank you<\/p>

19\/07\/2019 13:45 (sandra)<\/b>investigation into leak on going <\/p>

22\/07\/2019 11:36 (sandra)<\/b>The first few is not a photo of a swimming pool but the water inbetween floor and sub flooring.Highlighted by the blue dye that was used. The other photos do show water between flooring but dye has not reached that far yet which is approx 20 feet away. Water has been leaking for a long long time as the metal conduit and metal electrical back boxes are very very rusty. Am not surprised we haven't had any electrical issues and may be a good idea to have this all checked out once we have corrected the problem. As Danny may have already told you we have pin pointed an area that is causing the problem along with incorrect pipework and a partial blockage caused by the fall of the pipework.The toilet and kitchen area is all ok <\/p>

23\/07\/2019 08:48 (sandra)<\/b>Cut and removed sections of wood flooring to trace and access waste pipework, located broken section of waste pipe, carried out repairs.Waste pipe incorrectly installed quite to be provided to correct.<\/p>

24\/07\/2019 10:04 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 13:26 (michael)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2019 13:27 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41324","activity_ticket_id":"41990","ticket_reference":"HDT43071","ticket_client":"2075","client_name":"Wittington Investments (Properties) Ltd","ticket_title":"JH\/JH\/13010 - 97 New Bond Street ","ticket_address_1":"97 New Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/07\/19","activity_end":"2019-07-19 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50703","activity_notes":"Quote been accepted ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 10:34 (jane)<\/b>Provisionally booked to start Thursday 25th July <\/p>

31\/07\/2019 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41325","activity_ticket_id":"41936","ticket_reference":"HDT43017","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13004 - Flat 2.3, 16a Rupert Street","ticket_address_1":"Flat 2.3, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/07\/19","activity_end":"2019-07-19 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50704","activity_notes":"To supply and fit new purpose-made white wooden 25mm slat venetian blind with 4No tapes to match existing ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2019 12:44 (sandra)<\/b>blinds on order <\/p>

19\/07\/2019 13:13 (sandra)<\/b>Lilian has requested that these works are postponed until she is back.<\/p>

22\/07\/2019 13:17 (sandra)<\/b>requested access for 23\/7<\/p>

22\/07\/2019 14:05 (sandra)<\/b>TODAY TOMORROW TENANT IS HOME <\/p>

24\/07\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41326","activity_ticket_id":"41992","ticket_reference":"HDT43073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into 3rd floor office ","ticket_address_1":"3rd Floor ","ticket_address_2":"30 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/07\/19","activity_end":"2019-07-19 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50705","activity_notes":"I am not sure who I am meant to be speaking to, or how I am meant to get hold of anyone as every single number including reception rings out.. We have just started having water leak through the roof into the office. Can someone please contact me","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2019 13:45 (sandra)<\/b>booked 19\/07<\/p>

29\/07\/2019 10:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41327","activity_ticket_id":"41993","ticket_reference":"HDT43074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water ","ticket_address_1":"16 The Priory","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE3","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/19","activity_end":"2019-07-22 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50706","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2019 08:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41328","activity_ticket_id":"41994","ticket_reference":"HDT43075","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"emergency call out - no lights on stairs ","ticket_address_1":"Tokyo Diner","ticket_address_2":"Newport Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/19","activity_end":"2019-07-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50707","activity_notes":"no lights on stairs ","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2019 09:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41329","activity_ticket_id":"41996","ticket_reference":"HDT43077","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"follow up to HDT43076","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/07\/19","activity_end":"2019-07-22 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50708","activity_notes":"burst pipe ","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2019 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41330","activity_ticket_id":"41787","ticket_reference":"HDT42868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 11th July - 7th August ","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/19","activity_end":"2019-07-22 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50709","activity_notes":"Could you please do a flat check out for me on the 11th of july please? Service desk could you please raise a work order","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 11:11 (sandra)<\/b>Please proceed with Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>

12\/07\/2019 11:59 (sandra)<\/b>Please proceed with Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>

15\/07\/2019 10:05 (sandra)<\/b>Lounge\/Kitchen 1) Missing sash security stop and others difficult to use 5) Washing machine door needs adjusting 6) R\/H blind will not stay up.Bedroom 2) Sash stops need refitting Bathroom 1) Bath taps very loose ##what can be done? 2) Shower diverter valve difficult to change over ## what can be done? 3) Hand basin pop up waste not functioning4) Cord on mirror light is fraying. Liable to snap5) Toilet seat is loose 7) Missing floor grout 8) Tile plinth behind door is falling off and missing grout 9) Incorrect security sash stops fitted13) Silicone around bath needs replacing 14) Shower door seal. In two parts. Needs replacing ### this was replaced by reddan on the last intertenancy check a few months ago? Was it done wrong? <\/p>

19\/07\/2019 10:15 (sandra)<\/b>please proceed <\/p>

22\/07\/2019 12:07 (sandra)<\/b>do not charge for shower seal which was fitted last time in two parts <\/p>

25\/07\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41331","activity_ticket_id":"41997","ticket_reference":"HDT43078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from sink\/washing machine","ticket_address_1":"Flat 3 ","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/19","activity_end":"2019-07-22 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50710","activity_notes":"I am writing regarding a flood that occurred this morning from my sink, specifically when I was using my washing machine.keys for access ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2019 08:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41332","activity_ticket_id":"41998","ticket_reference":"HDT43079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"binds and shower head and lights -RE-ATTENDING MORNING OF TUESDAY 6TH AUGUST ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/19","activity_end":"2019-07-22 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50711","activity_notes":"could you please ask somebody to come to the flat to fix the blinds, one broke the other day. Also, the shower head is very weak and I would appreciate somebody looking into that. Could a worker come quite early some time this coming week?","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 08:59 (sandra)<\/b>Shower head replaced,Blind is broken beyond repair,Measurements for the new blind will be:-White wood with 50mm slats,Width 1180mmDrop 1780mm.An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps.<\/p>

23\/07\/2019 11:43 (sandra)<\/b>ELECTRICIAN TO ATTEND WHEN BLIND IS FITTED <\/p>

01\/08\/2019 10:09 (jane)<\/b>Blind is being fitted on Friday at 9am <\/p>

01\/08\/2019 10:11 (jane)<\/b>Tenant only wants a morning appointment at 9am to give access 07947 655898<\/p>

02\/08\/2019 09:23 (jane)<\/b>New blind fitted <\/p>

05\/08\/2019 13:04 (jane)<\/b>Light fittings on order <\/p>

06\/08\/2019 10:15 (jane)<\/b>Lights in bathroom havs been replaced.Bulb to under counter lights also replaced but need to source glass for these lights, on order Blind also needs to be re-ordered as incorrect material <\/p>

03\/09\/2019 15:00 (sandra)<\/b>TENANT WILL ADVISE WHEN THEY WANT THE BLINDS FITTED <\/p>

08\/10\/2019 15:24 (sandra)<\/b>to fit blinds on friday 11th at 8 am <\/p>

11\/10\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41333","activity_ticket_id":"41998","ticket_reference":"HDT43079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"binds and shower head and lights -RE-ATTENDING MORNING OF TUESDAY 6TH AUGUST ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/19","activity_end":"2019-07-22 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50712","activity_notes":"could you please ask somebody to come to the flat to fix the blinds, one broke the other day. Also, the shower head is very weak and I would appreciate somebody looking into that. Could a worker come quite early some time this coming week?","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 08:59 (sandra)<\/b>Shower head replaced,Blind is broken beyond repair,Measurements for the new blind will be:-White wood with 50mm slats,Width 1180mmDrop 1780mm.An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps.<\/p>

23\/07\/2019 11:43 (sandra)<\/b>ELECTRICIAN TO ATTEND WHEN BLIND IS FITTED <\/p>

01\/08\/2019 10:09 (jane)<\/b>Blind is being fitted on Friday at 9am <\/p>

01\/08\/2019 10:11 (jane)<\/b>Tenant only wants a morning appointment at 9am to give access 07947 655898<\/p>

02\/08\/2019 09:23 (jane)<\/b>New blind fitted <\/p>

05\/08\/2019 13:04 (jane)<\/b>Light fittings on order <\/p>

06\/08\/2019 10:15 (jane)<\/b>Lights in bathroom havs been replaced.Bulb to under counter lights also replaced but need to source glass for these lights, on order Blind also needs to be re-ordered as incorrect material <\/p>

03\/09\/2019 15:00 (sandra)<\/b>TENANT WILL ADVISE WHEN THEY WANT THE BLINDS FITTED <\/p>

08\/10\/2019 15:24 (sandra)<\/b>to fit blinds on friday 11th at 8 am <\/p>

11\/10\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41334","activity_ticket_id":"41997","ticket_reference":"HDT43078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from sink\/washing machine","ticket_address_1":"Flat 3 ","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/07\/19","activity_end":"2019-07-22 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50713","activity_notes":"I am writing regarding a flood that occurred this morning from my sink, specifically when I was using my washing machine.keys for access ","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2019 08:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41335","activity_ticket_id":"41999","ticket_reference":"HDT43080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check electrics","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/19","activity_end":"2019-07-22 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50714","activity_notes":"A week ago the same guest reported to us about the burning smell in the living room area when the lights are switched on. The tenants continued to stay in this apartment were deemed unsafe.","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41336","activity_ticket_id":"42000","ticket_reference":"HDT43081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 8th August - 15th August ","ticket_address_1":"Flat 5","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/19","activity_end":"2019-08-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50715","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on 8th Aug.Reddan, new tenant is due to move in on 15th Aug","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41337","activity_ticket_id":"42001","ticket_reference":"HDT43082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing door wont open","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/19","activity_end":"2019-07-22 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50716","activity_notes":"The washing machines door seem to be blocked for 2 days now. We dont want to force too strongly but could you please send someone to assist asap today as we highly need it this week? ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 10:05 (sandra)<\/b>booked friday with keys with part <\/p>

01\/08\/2019 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41338","activity_ticket_id":"42002","ticket_reference":"HDT43083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power cut","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/19","activity_end":"2019-07-22 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50717","activity_notes":"Please raise a work order for Reddan electrician to investigate on the power supply to 28 Lisle street.Tenant reported loss of power this morning.Reddan, can we have Alan to attend and keep us informed.","activity_timesheet":"1","ticket_notes_combined":"

22\/07\/2019 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41339","activity_ticket_id":"41985","ticket_reference":"HDT43066","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of items ","ticket_address_1":"Goodwins House, 55 -57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/19","activity_end":"2019-07-22 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50718","activity_notes":"Could we please get these items removed? 1 ) Ladder removed2) Old light removed3) Old light bulb removed Mjm Please raise a work order for reddan","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41340","activity_ticket_id":"42003","ticket_reference":"HDT43084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no water from shower ","ticket_address_1":"Flat 3","ticket_address_2":"21 Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/19","activity_end":"2019-07-22 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50719","activity_notes":"no water coming out of shower ","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>

22\/07\/2019 11:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/07\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41341","activity_ticket_id":"41976","ticket_reference":"HDT43057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 18th July - 26th July ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/19","activity_end":"2019-07-22 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50720","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 10:53 (sandra)<\/b>emailed Brian to confirm appointment <\/p>

01\/08\/2019 09:06 (jane)<\/b>Specialists attending Midday morning 6th August, tenant is giving access <\/p>

06\/08\/2019 09:55 (jane )<\/b>(Ticket Closed)<\/p>

14\/08\/2019 15:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 13:29 (sandra)<\/b>Jane looking for someone to look at the electric skylight <\/p>

02\/09\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41342","activity_ticket_id":"41995","ticket_reference":"HDT43076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - burst pipe ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/19","activity_end":"2019-07-22 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50721","activity_notes":"burst pipe ","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41343","activity_ticket_id":"42004","ticket_reference":"HDT43085","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"22\/07\/19","activity_end":"2019-07-22 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50722","activity_notes":"intercom not working Please attend site: 6 Gerrard Street to investigate and repair the intercom on the 1st floor which isn't working correctly; doesn't notify when buzzed.","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2019 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41344","activity_ticket_id":"42005","ticket_reference":"HDT43086","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Gas Testing and Service - 3 October 2019","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3PY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 08:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50723","activity_notes":"Can I book 66\/67 Wells Street for OctoberI think you said you couldnt get access to the meter roomI have the keys so please remind me","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41345","activity_ticket_id":"42006","ticket_reference":"HDT43087","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13016 - 15 Slingsby place ","ticket_address_1":"15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/19","activity_end":"2019-08-13 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50724","activity_notes":"Supply and fit 6No LED lights ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2019 12:46 (sandra)<\/b>programmed in for w\/c 29th<\/p>

02\/08\/2019 14:19 (jane)<\/b>Parts still on order <\/p>

03\/09\/2019 11:43 (sandra)<\/b>Booked Friday 6th<\/p>

13\/09\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41346","activity_ticket_id":"42008","ticket_reference":"HDT43089","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13018 - 17 Slingsby Place, London, WC2","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/19","activity_end":"2019-07-22 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50725","activity_notes":"Supply and install new transformers and run cable","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2019 12:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41347","activity_ticket_id":"42010","ticket_reference":"HDT43091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bath and toilet issues ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/07\/19","activity_end":"2019-07-22 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50726","activity_notes":"Please attend site: Flat 1, 58a Shaftesbury Avenue to investigate and resolve the following: - When the shower is used the bath fills up quite quickly and eventually drains, possible drainage issue. - The cistern fills up very slowly and emits a dripping sound, which is annoying at night.Point of contact - Tenant: Greg Nagel - 07810090000","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2019 15:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41348","activity_ticket_id":"42009","ticket_reference":"HDT43090","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"malfunctioning flat door lock","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 2LZ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/08\/19","activity_end":"2019-08-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50727","activity_notes":"Please attend apartment 2 to repair\/replace a malfunctioning flat door lock.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 10:16 (sandra)<\/b>LOCKS ARE WITH vp fOX <\/p>

25\/07\/2019 16:53 (sandra)<\/b>So we will need new keys? If so can we please have at least 8. We will need to organise to meet on site so that we can give the guest a new key. <\/p>

29\/07\/2019 10:19 (jane)<\/b>Back box on order, should be in stock tomorrow <\/p>

08\/08\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41349","activity_ticket_id":"41992","ticket_reference":"HDT43073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into 3rd floor office ","ticket_address_1":"3rd Floor ","ticket_address_2":"30 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"22\/07\/19","activity_end":"2019-07-22 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50728","activity_notes":"I am not sure who I am meant to be speaking to, or how I am meant to get hold of anyone as every single number including reception rings out.. We have just started having water leak through the roof into the office. Can someone please contact me","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2019 13:45 (sandra)<\/b>booked 19\/07<\/p>

29\/07\/2019 10:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41350","activity_ticket_id":"42003","ticket_reference":"HDT43084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no water from shower ","ticket_address_1":"Flat 3","ticket_address_2":"21 Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/07\/19","activity_end":"2019-07-22 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50729","activity_notes":"no water coming out of shower ","activity_timesheet":"1","ticket_notes_combined":"

22\/07\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>

22\/07\/2019 11:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/07\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41351","activity_ticket_id":"42011","ticket_reference":"HDT43092","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13019 - 27 Slingsby place ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/19","activity_end":"2019-07-22 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50730","activity_notes":"Emergency Light test quote","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 12:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41352","activity_ticket_id":"41976","ticket_reference":"HDT43057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 18th July - 26th July ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/07\/19","activity_end":"2019-07-22 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50731","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 10:53 (sandra)<\/b>emailed Brian to confirm appointment <\/p>

01\/08\/2019 09:06 (jane)<\/b>Specialists attending Midday morning 6th August, tenant is giving access <\/p>

06\/08\/2019 09:55 (jane )<\/b>(Ticket Closed)<\/p>

14\/08\/2019 15:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 13:29 (sandra)<\/b>Jane looking for someone to look at the electric skylight <\/p>

02\/09\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41353","activity_ticket_id":"42012","ticket_reference":"HDT43093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in building management office","ticket_address_1":"Building management office ","ticket_address_2":"Newport sandringham","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/19","activity_end":"2019-07-23 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50732","activity_notes":"Please raise work order for Reddan to fix tube lights in Building Management Office - Central Cross.","activity_timesheet":"1","ticket_notes_combined":"

24\/07\/2019 09:07 (sandra)<\/b>Faulty ballast unit. Power ok. Tried replacing tube but still didn't work. Unit next to it only one good tube but spoke to Alan and he said it was good practice to replace both with LED fittings. To be replaced tomorrow morning<\/p>

24\/07\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41354","activity_ticket_id":"42013","ticket_reference":"HDT43094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights in office to be reinstated ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/19","activity_end":"2019-07-23 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50733","activity_notes":"Please raise a work order for Reddan to reinstate the office lights.Reddan, Alan has made safe the lightings this morning.","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 15:42 (sandra)<\/b>Refix light fitting in office To return tomorrow morning to check all other fittings<\/p>

24\/07\/2019 10:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41355","activity_ticket_id":"41998","ticket_reference":"HDT43079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"binds and shower head and lights -RE-ATTENDING MORNING OF TUESDAY 6TH AUGUST ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/19","activity_end":"2019-08-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50734","activity_notes":"An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps.","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 08:59 (sandra)<\/b>Shower head replaced,Blind is broken beyond repair,Measurements for the new blind will be:-White wood with 50mm slats,Width 1180mmDrop 1780mm.An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps.<\/p>

23\/07\/2019 11:43 (sandra)<\/b>ELECTRICIAN TO ATTEND WHEN BLIND IS FITTED <\/p>

01\/08\/2019 10:09 (jane)<\/b>Blind is being fitted on Friday at 9am <\/p>

01\/08\/2019 10:11 (jane)<\/b>Tenant only wants a morning appointment at 9am to give access 07947 655898<\/p>

02\/08\/2019 09:23 (jane)<\/b>New blind fitted <\/p>

05\/08\/2019 13:04 (jane)<\/b>Light fittings on order <\/p>

06\/08\/2019 10:15 (jane)<\/b>Lights in bathroom havs been replaced.Bulb to under counter lights also replaced but need to source glass for these lights, on order Blind also needs to be re-ordered as incorrect material <\/p>

03\/09\/2019 15:00 (sandra)<\/b>TENANT WILL ADVISE WHEN THEY WANT THE BLINDS FITTED <\/p>

08\/10\/2019 15:24 (sandra)<\/b>to fit blinds on friday 11th at 8 am <\/p>

11\/10\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41356","activity_ticket_id":"42014","ticket_reference":"HDT43095","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - leaking pipe ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/19","activity_end":"2019-07-23 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50735","activity_notes":"leaking pipe ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41357","activity_ticket_id":"42014","ticket_reference":"HDT43095","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - leaking pipe ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50736","activity_notes":"leaking pipe ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41358","activity_ticket_id":"42014","ticket_reference":"HDT43095","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - leaking pipe ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/19","activity_end":"2019-07-23 10:28:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"50737","activity_notes":"leaking pipe ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41359","activity_ticket_id":"42015","ticket_reference":"HDT43096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock is faulty","ticket_address_1":"Flat 3","ticket_address_2":"32 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/07\/19","activity_end":"2019-07-23 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50738","activity_notes":"Could you please attend and check the lock on the flat door. If the lock needs replacing please supply enough keys for management to have a copy.","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2019 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41360","activity_ticket_id":"42016","ticket_reference":"HDT43097","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closer","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"23\/07\/19","activity_end":"2019-07-23 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50739","activity_notes":"Could you please look at the side door of Crushh that leads down to the meter cupboard to see if the door closer can be tightened? or alternatives to make the door more secure","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41362","activity_ticket_id":"42017","ticket_reference":"HDT43098","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"shelving to be taken down - 14th August ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/19","activity_end":"2019-08-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50741","activity_notes":"Can I book someone to come and take down some display shelves we have on Wednesday 14th August and then someone to come and put them back up the following day please","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2019 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41363","activity_ticket_id":"42018","ticket_reference":"HDT43099","ticket_client":"2073","client_name":"Studio.Skey","ticket_title":"JH\/JH\/12981 - Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/08\/19","activity_end":"2019-08-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50742","activity_notes":"to convert one of the mains sockets into a junction box to feed power to electrical sockets situated in the bottom of a seating unit To replace x3 existing ceiling pendants with new pendant lightsTo replace x2 existing wall lights in one of the bedrooms that are hard-wired with new wall lightsto fix a new wall (picture light) in one of the bedrooms - will not be hard-wired will have a cable with switch that plugs into mains","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2019 14:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41364","activity_ticket_id":"42019","ticket_reference":"HDT43100","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"further leak from roof ","ticket_address_1":"4 Matthew Park Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/07\/19","activity_end":"2019-07-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50743","activity_notes":"further leak from roof ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 10:22 (sandra)<\/b>booked 25\/7<\/p>

26\/07\/2019 09:09 (sandra)<\/b>The leak we believe is under the promenade tiles.We did repairs to the white roof before but is still leaking. Small leak but Anwar wants it fixedThe other leak the repairs was successful.We tried to lift the promenade tiles but these was stuck fast. By lifting these I think we made things worse as the asphalt underneath lifted as well.We had to refix what was liftedAnwar doesnt want a temp repair but I think we do need to do something temp while we consider how we are going to do a permanent job. A permanent job would be to have roofers and asphalters to carry out the repairs to this roof. We also need to have a channel to allow water to flow from the roof.This can be seen from the photos.<\/p>

01\/08\/2019 15:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41365","activity_ticket_id":"42019","ticket_reference":"HDT43100","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"further leak from roof ","ticket_address_1":"4 Matthew Park Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/19","activity_end":"2019-07-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50744","activity_notes":"further leak from roof ","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 10:22 (sandra)<\/b>booked 25\/7<\/p>

26\/07\/2019 09:09 (sandra)<\/b>The leak we believe is under the promenade tiles.We did repairs to the white roof before but is still leaking. Small leak but Anwar wants it fixedThe other leak the repairs was successful.We tried to lift the promenade tiles but these was stuck fast. By lifting these I think we made things worse as the asphalt underneath lifted as well.We had to refix what was liftedAnwar doesnt want a temp repair but I think we do need to do something temp while we consider how we are going to do a permanent job. A permanent job would be to have roofers and asphalters to carry out the repairs to this roof. We also need to have a channel to allow water to flow from the roof.This can be seen from the photos.<\/p>

01\/08\/2019 15:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41366","activity_ticket_id":"42020","ticket_reference":"HDT43101","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"list of properties","ticket_address_1":"CBRE properties ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/07\/19","activity_end":"2019-07-23 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50745","activity_notes":"As discussed this morning please see areas below for painting.Please keep Sarah in the loop with days so she can let the office tenants and secuirty know, as mentioned 39 Earlham is quite sensitive and needs to be forewarned. 39 Earlham street front door16 Shorts Garden - front door20 Shorts Garden - front doorRubbish room door on Shorts Garden near cash machineSecurity Blue door leading to the basement from street level3 Earlham street front door and surrounds5\/7 Earlham street front door and surrounds9 Earlham street Lets discuss this first please16 Monmouth street shopfront Colour Pebble Grey - Quite urgent so should start asap, please speak Nico the foreman before starting please.Planters outside estate office can we discuss a colour pleaseChing Court metal handrail can we get a quote please","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2019 10:08 (jane)<\/b>All decoration works to be completed by end of business on Tuesday 6th August <\/p>

03\/09\/2019 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41367","activity_ticket_id":"41962","ticket_reference":"HDT43043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12956 - Flat 1.3, 16a Rupert Street ","ticket_address_1":"Flat 1.3, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/07\/19","activity_end":"2019-07-23 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50746","activity_notes":"To manufacture, supply and fit 6No new purpose-made arched shaped 25mm white wooden venetian blinds 4No in the living room\/kitchen Drop 1860, width 1220Drop 1710, width 570Drop 1720, width 925Drop 1710, width 9302No in the bedroom 1840 drop, 1210 width 1710 drop, 570 width ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2019 09:58 (jane)<\/b>Arranging for blind contractors to attend to take final measurements <\/p>

30\/07\/2019 09:49 (jane)<\/b>Lead-time on blinds, 5 weeks, as special order shaped blinds <\/p>

16\/08\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41368","activity_ticket_id":"42021","ticket_reference":"HDT43102","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace lights ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/19","activity_end":"2019-07-23 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50747","activity_notes":"Alan already aware, Could we please replace these lights? Service desk please raise a work order ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 15:43 (sandra)<\/b>Order replacement light fitting for 4th floor<\/p>

24\/07\/2019 17:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41369","activity_ticket_id":"42022","ticket_reference":"HDT43103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/19","activity_end":"2019-07-23 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50748","activity_notes":"Alan already aware, Could we please replace these lights","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41370","activity_ticket_id":"42023","ticket_reference":"HDT43104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"various lamps out ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/19","activity_end":"2019-08-13 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50749","activity_notes":"Please raise a work order for Reddan to attend to replace various lamps out in common parts, and repair loose handle to door leading to resi apartments.","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 15:41 (sandra)<\/b>Order replacement wall light for 3rd floor<\/p>

24\/07\/2019 10:18 (sandra)<\/b>Stainless steel D handle repaired\/refitted.<\/p>

19\/08\/2019 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41371","activity_ticket_id":"42023","ticket_reference":"HDT43104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"various lamps out ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50750","activity_notes":"Please raise a work order for Reddan to attend to replace various lamps out in common parts, and repair loose handle to door leading to resi apartments.","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 15:41 (sandra)<\/b>Order replacement wall light for 3rd floor<\/p>

24\/07\/2019 10:18 (sandra)<\/b>Stainless steel D handle repaired\/refitted.<\/p>

19\/08\/2019 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41372","activity_ticket_id":"42024","ticket_reference":"HDT43105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher is not turning on","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"23\/07\/19","activity_end":"2019-07-23 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50751","activity_notes":"dishwasher is not turning on","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2019 12:42 (sandra)<\/b>attending 26\/7<\/p>

01\/08\/2019 09:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41373","activity_ticket_id":"41967","ticket_reference":"HDT43048","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out in common parts ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/19","activity_end":"2019-07-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50752","activity_notes":"ligths out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2019 11:05 (sandra )<\/b>(Ticket Closed)<\/p>

23\/07\/2019 15:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2019 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41374","activity_ticket_id":"42001","ticket_reference":"HDT43082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing door wont open","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"23\/07\/19","activity_end":"2019-07-23 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50753","activity_notes":"The washing machines door seem to be blocked for 2 days now. We dont want to force too strongly but could you please send someone to assist asap today as we highly need it this week? ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 10:05 (sandra)<\/b>booked friday with keys with part <\/p>

01\/08\/2019 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41375","activity_ticket_id":"42026","ticket_reference":"HDT43107","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"check sockets after leak","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/07\/19","activity_end":"2019-07-24 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50754","activity_notes":"Check sockets on rear wall 3rd floor and 2nd floor following leak ","activity_timesheet":"1","ticket_notes_combined":"

24\/07\/2019 09:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41376","activity_ticket_id":"42025","ticket_reference":"HDT43106","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"List of works ","ticket_address_1":"Gentwell list of works ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/19","activity_end":"2019-08-11 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50755","activity_notes":"24 Old Bond St 32 Goodge St 11-13 Charlotte St 30 Rathbone Place 31 Berwick St Lillywhites- Piccadilly Sports Direct-Oxford St 52 Shaftesbury Av New Zealand Hse 77 St Martin's Lane 28 Garrick St 38 St Martins Lane 21 New Row 4 Gerrard St Newport Sandringham And MJ Mapp office Wardour St ","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2019 12:04 (sandra)<\/b>on going <\/p>

29\/07\/2019 11:41 (michael)<\/b>Jane - Can you speak to me before invoicing please.<\/p>

09\/08\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41377","activity_ticket_id":"42027","ticket_reference":"HDT43108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/07\/19","activity_end":"2019-07-24 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50756","activity_notes":"Please raise a work order for Reddan to send intercom engineer and resolve issue with intercom as per below for 31 Catherine Street.","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41378","activity_ticket_id":"41895","ticket_reference":"HDT42976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 11th July - 16th July ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/07\/19","activity_end":"2019-07-31 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50757","activity_notes":"Inter-tenancy checks 11th July ","activity_timesheet":"1","ticket_notes_combined":"

12\/07\/2019 12:00 (sandra)<\/b>please proceed. without removing anything and leave the floors and tiles <\/p>

17\/07\/2019 09:45 (sandra)<\/b>POP UP WASTE ON ORDER <\/p>

24\/07\/2019 09:38 (sandra)<\/b>pop up waste to be left until tenant requires work done<\/p>

24\/07\/2019 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>pipework to be changed to fit new pop up waste and pictures wanted before and after <\/p>

30\/07\/2019 14:30 (jane)<\/b>Engineer attending on Wednesday 31st July via keys <\/p>

02\/08\/2019 09:27 (jane )<\/b>(Ticket Closed)<\/p>

02\/08\/2019 10:35 (jane)<\/b>Waste fittings wrong to the sink, to re-order and also order a shower head for the en-suite shower <\/p>

02\/08\/2019 15:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41379","activity_ticket_id":"42029","ticket_reference":"HDT43110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hand rail and metal steps ","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/19","activity_end":"2019-07-24 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50758","activity_notes":"Please raise a work order for Reddan to attend to tighten the hand rails that lead to roof area on 2nd floor via the common parts,also the rear of the roof there are some metal steps that have come loose that also need refixing.","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41380","activity_ticket_id":"41837","ticket_reference":"HDT42918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 24th July - 1ST August ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/07\/19","activity_end":"2019-07-24 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50759","activity_notes":"Please raise works order to the below:Reddan - to carry out pre tenancy checks on 24th JulyGentwell - Flat clean on 31st JulyNew tenant due to move in on 1st Aug.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2019 10:38 (sandra)<\/b>Lilian wants the Air con serviced <\/p>

12\/08\/2019 11:13 (sandra)<\/b>air con is air ventilation system and needs a specialist <\/p>

12\/08\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41381","activity_ticket_id":"41901","ticket_reference":"HDT42982","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink","ticket_address_1":"Top Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/07\/19","activity_end":"2019-07-24 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50760","activity_notes":"blocked sink","activity_timesheet":"1","ticket_notes_combined":"

11\/07\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41382","activity_ticket_id":"42030","ticket_reference":"HDT43111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/07\/19","activity_end":"2019-07-24 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50761","activity_notes":"Please attend Flat 9 for the following reported issues:- Our intercom's microphone is not working. - The fridge's foot has given way and the doors don't close well. - The pulley mechanism of one of the blinds is stuck Please note the following access quirements: We need to give 24 hours notice for access to the apartment and not before 11am","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 13:14 (sandra)<\/b>waiting for access <\/p>

24\/07\/2019 13:39 (sandra)<\/b>AFTER 11 AM ON FRIDAY <\/p>

26\/07\/2019 09:28 (sandra)<\/b>intercom repaired <\/p>

26\/07\/2019 13:50 (sandra)<\/b>need to order blinds<\/p>

26\/07\/2019 14:08 (sandra)<\/b>Replacement blind required.White wooden venetian blind.50mm slats with 4 ribbons.Width 1750, drop 1260.<\/p>

26\/07\/2019 14:25 (sandra)<\/b>blinds on order <\/p>

09\/08\/2019 12:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41383","activity_ticket_id":"42030","ticket_reference":"HDT43111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/19","activity_end":"2019-07-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50762","activity_notes":"Please attend Flat 9 for the following reported issues:- Our intercom's microphone is not working. - The fridge's foot has given way and the doors don't close well. - The pulley mechanism of one of the blinds is stuck Please note the following access quirements: We need to give 24 hours notice for access to the apartment and not before 11am","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 13:14 (sandra)<\/b>waiting for access <\/p>

24\/07\/2019 13:39 (sandra)<\/b>AFTER 11 AM ON FRIDAY <\/p>

26\/07\/2019 09:28 (sandra)<\/b>intercom repaired <\/p>

26\/07\/2019 13:50 (sandra)<\/b>need to order blinds<\/p>

26\/07\/2019 14:08 (sandra)<\/b>Replacement blind required.White wooden venetian blind.50mm slats with 4 ribbons.Width 1750, drop 1260.<\/p>

26\/07\/2019 14:25 (sandra)<\/b>blinds on order <\/p>

09\/08\/2019 12:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41384","activity_ticket_id":"42031","ticket_reference":"HDT43112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine wont open","ticket_address_1":"Flat 2","ticket_address_2":"78 Shaftesbury avenue `","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/19","activity_end":"2019-07-24 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50763","activity_notes":"23\/07\/2019 20:49 bobby.lockwood: call received from Valentino (07951 741 638) flat 2 of 78 Shaftesbury avenue - stating his washing machine wouldn't open up - i queried the remit of mj mapp attending as an emergency to attend and fix and spoke to Roy @ Reddans who will attend tomorrow in hours.","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2019 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41385","activity_ticket_id":"42032","ticket_reference":"HDT43113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - key stuck in lock ","ticket_address_1":"Flat 2 ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/19","activity_end":"2019-07-24 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50764","activity_notes":"key stuck in lock ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 13:48 (sandra )<\/b>(Ticket Closed)<\/p>

25\/07\/2019 11:01 (sandra)<\/b>DOOR pull fitted <\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41386","activity_ticket_id":"42032","ticket_reference":"HDT43113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - key stuck in lock ","ticket_address_1":"Flat 2 ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/19","activity_end":"2019-07-24 14:48:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"50765","activity_notes":"key stuck in lock ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 13:48 (sandra )<\/b>(Ticket Closed)<\/p>

25\/07\/2019 11:01 (sandra)<\/b>DOOR pull fitted <\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41387","activity_ticket_id":"42033","ticket_reference":"HDT43114","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hinge for the cupboard ","ticket_address_1":"penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/19","activity_end":"2019-07-24 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50766","activity_notes":"Please attend site: Top floor - penthouse flat to replace the hinge for the cupboard door in the kitchen,as the door nearly falls off every time it is opened.Point of contact: Tenant - Greg Nagel (07810090000)","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2019 12:44 (sandra)<\/b>booked with keys<\/p>

29\/07\/2019 10:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41388","activity_ticket_id":"42034","ticket_reference":"HDT43115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/07\/19","activity_end":"2019-07-24 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50767","activity_notes":"Please raise a work order for Reddan to attend to investigate. Tenant reported no water.Reddan, Danny is on his way there now.","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41389","activity_ticket_id":"42035","ticket_reference":"HDT43116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/07\/19","activity_end":"2019-07-24 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50768","activity_notes":"Please attend flat 6 urgently as the tenant has no water.Tenant's name is Alex and can be contacted on 07495 331877.","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41390","activity_ticket_id":"42032","ticket_reference":"HDT43113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - key stuck in lock ","ticket_address_1":"Flat 2 ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/19","activity_end":"2019-07-24 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50769","activity_notes":"key stuck in lock ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 13:48 (sandra )<\/b>(Ticket Closed)<\/p>

25\/07\/2019 11:01 (sandra)<\/b>DOOR pull fitted <\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41391","activity_ticket_id":"42036","ticket_reference":"HDT43117","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"lights out ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/19","activity_end":"2019-08-13 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50770","activity_notes":"lights out ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2019 16:08 (jane)<\/b>Engineer attending on Wednesday 31st July <\/p>

02\/08\/2019 14:31 (jane)<\/b>Light not working, new ballast has been ordered <\/p>

17\/09\/2019 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41392","activity_ticket_id":"41724","ticket_reference":"HDT42805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12965 - Apartment 2, 25 Garrick Street ","ticket_address_1":"Apartment 2, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/19","activity_end":"2019-07-26 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50771","activity_notes":"To disconnect and remove existing and supply and install new Siemens built in and integrated microwave, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

24\/06\/2019 12:55 (jane)<\/b>5 day lead-time on the new microwave <\/p>

01\/07\/2019 08:25 (jane)<\/b>Been informed microwave is a special order, therefore lead-time is 4 weeks, have informed client <\/p>

24\/07\/2019 13:10 (sandra)<\/b>provisionally booked for Thursday or Friday <\/p>

25\/07\/2019 10:04 (sandra)<\/b>Friday <\/p>

26\/07\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41393","activity_ticket_id":"42038","ticket_reference":"HDT43119","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"works to be carried out with Alan ","ticket_address_1":"Canela","ticket_address_2":"33 Earlham Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"24\/07\/19","activity_end":"2019-07-24 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50772","activity_notes":"1 x extra man","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41394","activity_ticket_id":"42039","ticket_reference":"HDT43120","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"change locks","ticket_address_1":"18 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"24\/07\/19","activity_end":"2019-07-24 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50773","activity_notes":"change locks","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 12:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41395","activity_ticket_id":"41976","ticket_reference":"HDT43057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 18th July - 26th July ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/07\/19","activity_end":"2019-07-24 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50774","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 10:53 (sandra)<\/b>emailed Brian to confirm appointment <\/p>

01\/08\/2019 09:06 (jane)<\/b>Specialists attending Midday morning 6th August, tenant is giving access <\/p>

06\/08\/2019 09:55 (jane )<\/b>(Ticket Closed)<\/p>

14\/08\/2019 15:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 13:29 (sandra)<\/b>Jane looking for someone to look at the electric skylight <\/p>

02\/09\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41396","activity_ticket_id":"42037","ticket_reference":"HDT43118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom not working ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/07\/19","activity_end":"2019-07-24 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50775","activity_notes":"Please raise a work order for Reddan entry phone specialist to attend.Tenant reported : Entry phone not working\/buzzing.Reddan, please assign to Paul to attend.","activity_timesheet":"1","ticket_notes_combined":"

26\/07\/2019 12:44 (sandra)<\/b>awaiting access <\/p>

01\/08\/2019 08:50 (jane)<\/b>Intercom engineer attending on Monday 5th August <\/p>

09\/08\/2019 16:55 (sandra )<\/b>(Ticket Closed)<\/p>

12\/08\/2019 08:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2019 08:13 (sandra )<\/b>(Ticket Closed)<\/p>

29\/08\/2019 11:33 (jane)<\/b>Intercom engineer traced the problem to a faulty speech module on the main entrance panel.Unfortunately due to age of the system installed spare parts are no longer available, to overcome theexisting problem a new system will need to be installed for all the tenants.To disconnect and remove existing and supply and install new replacement int<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41397","activity_ticket_id":"42040","ticket_reference":"HDT43121","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check electrics ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/19","activity_end":"2019-07-24 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50776","activity_notes":"Please make sure that the electrics are safe following a leak from the property above. Leak has already been isolated.Tenant will be in property","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>

26\/07\/2019 08:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2019 12:45 (sandra)<\/b>replacement detectors being fitted 26\/7<\/p>

29\/07\/2019 09:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41398","activity_ticket_id":"42041","ticket_reference":"HDT43122","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of items ","ticket_address_1":"4a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/19","activity_end":"2019-07-24 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50777","activity_notes":"Please assign a works order to Redden for the following:Please remove all items outside of fire exit door as pictured in attachment","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41399","activity_ticket_id":"42042","ticket_reference":"HDT43123","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13001 - 21-22 New Row","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/07\/19","activity_end":"2019-07-25 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50778","activity_notes":"Water damaged repairs ","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2019 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41400","activity_ticket_id":"42043","ticket_reference":"HDT43124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loft hatch ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/07\/19","activity_end":"2019-07-25 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50779","activity_notes":"Please raise a work order for Reddan to attend to repair the loft hatch that leads to the lift motor room, also the pull down ladders need servicing as per health and safety and new test sticker added. Could you provide a test certificate so we can upload to Meridian and capture the next service date. Loft hatch is located on top floor directly outside lift.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2019 12:43 (sandra)<\/b>awaiting date for contractor to carry out h&s test to ladders <\/p>

29\/07\/2019 09:35 (jane)<\/b>Complete, repaired and overhauled loft hatch. <\/p>

08\/08\/2019 09:17 (jane)<\/b>Attending 12th August between 8 and 1pm <\/p>

09\/08\/2019 10:04 (sandra)<\/b>supply keys and access <\/p>

16\/08\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41401","activity_ticket_id":"41837","ticket_reference":"HDT42918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 24th July - 1ST August ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/19","activity_end":"2019-07-25 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50780","activity_notes":"Please raise works order to the below:Reddan - to carry out pre tenancy checks on 24th JulyGentwell - Flat clean on 31st JulyNew tenant due to move in on 1st Aug.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2019 10:38 (sandra)<\/b>Lilian wants the Air con serviced <\/p>

12\/08\/2019 11:13 (sandra)<\/b>air con is air ventilation system and needs a specialist <\/p>

12\/08\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41402","activity_ticket_id":"41186","ticket_reference":"HDT42267","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Stair treads missing","ticket_address_1":"80 Shaftesbury Ave","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/07\/19","activity_end":"2019-07-25 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50781","activity_notes":"Please could you reattach missing stair treads throughout the main stairwell.","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2019 11:59 (sandra)<\/b>stair nosing in place but the rubber is missing order has been made <\/p>

15\/04\/2019 12:05 (sandra)<\/b>Attended and found the rubber inserts are missing from the nosings, I'm going to meet Michael on Wednesday to through the job and find a way forward. <\/p>

30\/04\/2019 09:48 (sandra)<\/b>MR to order <\/p>

17\/07\/2019 14:15 (jane)<\/b>Lead-time seven working days on the new stair nosings <\/p>

25\/07\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41403","activity_ticket_id":"41499","ticket_reference":"HDT42580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre tenancy checks - 19th JUNE","ticket_address_1":"Flat 8, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/19","activity_end":"2019-08-02 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50782","activity_notes":"The occupier of the flat is leaving on the 18th of June, Could we book at ITC for the 19th please? ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2019 15:20 (jan)<\/b>Booked for 19th June<\/p>

24\/06\/2019 08:44 (sandra)<\/b>List of works authorised <\/p>

24\/06\/2019 16:22 (jane)<\/b>2No blinds need to be ordered<\/p>

26\/06\/2019 13:58 (sandra)<\/b>new veg plastic drawer to be ordered <\/p>

27\/06\/2019 11:37 (jane)<\/b>Fridge crisper drawer is expected to be delivered on Monday 1st July <\/p>

04\/07\/2019 17:03 (sandra)<\/b>booked for Friday with keys <\/p>

05\/07\/2019 12:31 (sandra)<\/b>fridge drawer fitted awaiting delivery of two blinds<\/p>

19\/07\/2019 11:55 (jane)<\/b>Lead-time on new roller blinds, 7 working days <\/p>

08\/08\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41404","activity_ticket_id":"41837","ticket_reference":"HDT42918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 24th July - 1ST August ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/07\/19","activity_end":"2019-07-25 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50783","activity_notes":"Please raise works order to the below:Reddan - to carry out pre tenancy checks on 24th JulyGentwell - Flat clean on 31st JulyNew tenant due to move in on 1st Aug.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2019 10:38 (sandra)<\/b>Lilian wants the Air con serviced <\/p>

12\/08\/2019 11:13 (sandra)<\/b>air con is air ventilation system and needs a specialist <\/p>

12\/08\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41405","activity_ticket_id":"42043","ticket_reference":"HDT43124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loft hatch ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/08\/19","activity_end":"2019-08-08 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50784","activity_notes":"Please raise a work order for Reddan to attend to repair the loft hatch that leads to the lift motor room, also the pull down ladders need servicing as per health and safety and new test sticker added. Could you provide a test certificate so we can upload to Meridian and capture the next service date. Loft hatch is located on top floor directly outside lift.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2019 12:43 (sandra)<\/b>awaiting date for contractor to carry out h&s test to ladders <\/p>

29\/07\/2019 09:35 (jane)<\/b>Complete, repaired and overhauled loft hatch. <\/p>

08\/08\/2019 09:17 (jane)<\/b>Attending 12th August between 8 and 1pm <\/p>

09\/08\/2019 10:04 (sandra)<\/b>supply keys and access <\/p>

16\/08\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41406","activity_ticket_id":"41976","ticket_reference":"HDT43057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 18th July - 26th July ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"06\/08\/19","activity_end":"2019-08-06 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50785","activity_notes":"inter-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2019 10:53 (sandra)<\/b>emailed Brian to confirm appointment <\/p>

01\/08\/2019 09:06 (jane)<\/b>Specialists attending Midday morning 6th August, tenant is giving access <\/p>

06\/08\/2019 09:55 (jane )<\/b>(Ticket Closed)<\/p>

14\/08\/2019 15:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 13:29 (sandra)<\/b>Jane looking for someone to look at the electric skylight <\/p>

02\/09\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41407","activity_ticket_id":"42031","ticket_reference":"HDT43112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine wont open","ticket_address_1":"Flat 2","ticket_address_2":"78 Shaftesbury avenue `","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"25\/07\/19","activity_end":"2019-07-25 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50786","activity_notes":"23\/07\/2019 20:49 bobby.lockwood: call received from Valentino (07951 741 638) flat 2 of 78 Shaftesbury avenue - stating his washing machine wouldn't open up - i queried the remit of mj mapp attending as an emergency to attend and fix and spoke to Roy @ Reddans who will attend tomorrow in hours.","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2019 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41408","activity_ticket_id":"41837","ticket_reference":"HDT42918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 24th July - 1ST August ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/07\/19","activity_end":"2019-07-25 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50787","activity_notes":"Please raise works order to the below:Reddan - to carry out pre tenancy checks on 24th JulyGentwell - Flat clean on 31st JulyNew tenant due to move in on 1st Aug.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2019 10:38 (sandra)<\/b>Lilian wants the Air con serviced <\/p>

12\/08\/2019 11:13 (sandra)<\/b>air con is air ventilation system and needs a specialist <\/p>

12\/08\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41409","activity_ticket_id":"41837","ticket_reference":"HDT42918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 24th July - 1ST August ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50788","activity_notes":"Please raise works order to the below:Reddan - to carry out pre tenancy checks on 24th JulyGentwell - Flat clean on 31st JulyNew tenant due to move in on 1st Aug.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2019 10:38 (sandra)<\/b>Lilian wants the Air con serviced <\/p>

12\/08\/2019 11:13 (sandra)<\/b>air con is air ventilation system and needs a specialist <\/p>

12\/08\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41410","activity_ticket_id":"42044","ticket_reference":"HDT43125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head in main bathroom ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/07\/19","activity_end":"2019-07-25 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50789","activity_notes":"Its actually quite spooky timing on the shower, as it was something I had hesitated mentioning, as I felt it was probably something I could solve with some cleaning, but today when I turned the shower on, I turned it on and then stepped outside the shower to see what was going on, as normally i'm in the shower, and its a rain shower, so under it, so it's not the best view.","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 15:52 (sandra)<\/b>booked for Friday <\/p>

29\/07\/2019 09:42 (jane)<\/b>2No x rose shower heads on order <\/p>

02\/08\/2019 11:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41411","activity_ticket_id":"42045","ticket_reference":"HDT43126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no electricity","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"W1F 5AZ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/19","activity_end":"2019-07-25 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50790","activity_notes":"Please attend Flat 1 at site as soon as possible as the electricity has gone off completely - they havereported a white box downstairs with a label that says 'velux'(sp?) is beeping. Please attend urgently!Contact is Maxim Magnus, 00324 6832 8240.","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41412","activity_ticket_id":"42046","ticket_reference":"HDT43127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working and towel rail ","ticket_address_1":"Flat 2","ticket_address_2":"8a New Row","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"06\/08\/19","activity_end":"2019-08-06 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50791","activity_notes":"Our intercom and door buzzer no longer seem to be functioning, the video no longer shows and the buzzer won't allow us to let anyone in. Would it be possible to have someone come see what is not working? It happened very randomly, I can't recall exactly how long it's been out of service, perhaps a few days? Kelly 07882236239, Mallory 07882273994 ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2019 09:29 (sandra)<\/b>The fault is common to all flats and I have ordered a replacement module<\/p>

29\/07\/2019 09:42 (jane)<\/b>Towel Rail not switching off, reset time clock and thermostat<\/p>

30\/07\/2019 16:45 (jane)<\/b>Lead-time on module is 5 -7 days <\/p>

09\/08\/2019 16:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41413","activity_ticket_id":"42046","ticket_reference":"HDT43127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working and towel rail ","ticket_address_1":"Flat 2","ticket_address_2":"8a New Row","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/19","activity_end":"2019-07-25 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50792","activity_notes":"Our intercom and door buzzer no longer seem to be functioning, the video no longer shows and the buzzer won't allow us to let anyone in. Would it be possible to have someone come see what is not working? It happened very randomly, I can't recall exactly how long it's been out of service, perhaps a few days? Kelly 07882236239, Mallory 07882273994 Our towel rack won't turn off, I'm worried about it being on all the time but we're going on day 3 of trying to flip the switch until something turns it off. We don't use it, throughout the winter it turned itself on and off randomly but it typically shut off eventually and this time it seems to be stuck on on. ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2019 09:29 (sandra)<\/b>The fault is common to all flats and I have ordered a replacement module<\/p>

29\/07\/2019 09:42 (jane)<\/b>Towel Rail not switching off, reset time clock and thermostat<\/p>

30\/07\/2019 16:45 (jane)<\/b>Lead-time on module is 5 -7 days <\/p>

09\/08\/2019 16:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41414","activity_ticket_id":"42047","ticket_reference":"HDT43128","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"water slow to drain ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/07\/19","activity_end":"2019-07-26 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50793","activity_notes":"Water is slow to drain. Please can you send in your contractor today any time after 9am to take a look\/unblock? ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2019 10:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41415","activity_ticket_id":"42040","ticket_reference":"HDT43121","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check electrics ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/19","activity_end":"2019-07-26 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50794","activity_notes":"Please make sure that the electrics are safe following a leak from the property above. Leak has already been isolated.Tenant will be in property","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>

26\/07\/2019 08:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2019 12:45 (sandra)<\/b>replacement detectors being fitted 26\/7<\/p>

29\/07\/2019 09:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41416","activity_ticket_id":"42040","ticket_reference":"HDT43121","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check electrics ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/19","activity_end":"2019-07-26 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50795","activity_notes":"Please make sure that the electrics are safe following a leak from the property above. Leak has already been isolated.Tenant will be in property","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>

26\/07\/2019 08:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2019 12:45 (sandra)<\/b>replacement detectors being fitted 26\/7<\/p>

29\/07\/2019 09:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41417","activity_ticket_id":"42048","ticket_reference":"HDT43129","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"MDR\/SW\/13028 - 35 Abingdon Villas ","ticket_address_1":"35 Abingdon Villas ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/07\/19","activity_end":"2019-07-26 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50796","activity_notes":"Redecoration","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2019 11:59 (jane)<\/b>Booked for Wednesday 7th August at 8am, for 3 x days <\/p>

14\/08\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41418","activity_ticket_id":"42049","ticket_reference":"HDT43130","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door wont open or close ","ticket_address_1":"7 Nottingham Place ","ticket_address_2":"Marylebone Exchange ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/19","activity_end":"2019-07-26 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50797","activity_notes":"Call out asap to the above property lessee was trapped inside this morning and needed assistance to get the front door open and also an issue for her to close. The problem isnt the lock but something wrong with the door itself. This is right next door to The Marylebone Exchang","activity_timesheet":"1","ticket_notes_combined":"

29\/07\/2019 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41419","activity_ticket_id":"42037","ticket_reference":"HDT43118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom not working ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/08\/19","activity_end":"2019-08-05 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50798","activity_notes":"Please raise a work order for Reddan entry phone specialist to attend.Tenant reported : Entry phone not working\/buzzing.Reddan, please assign to Paul to attend.","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2019 12:44 (sandra)<\/b>awaiting access <\/p>

01\/08\/2019 08:50 (jane)<\/b>Intercom engineer attending on Monday 5th August <\/p>

09\/08\/2019 16:55 (sandra )<\/b>(Ticket Closed)<\/p>

12\/08\/2019 08:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2019 08:13 (sandra )<\/b>(Ticket Closed)<\/p>

29\/08\/2019 11:33 (jane)<\/b>Intercom engineer traced the problem to a faulty speech module on the main entrance panel.Unfortunately due to age of the system installed spare parts are no longer available, to overcome theexisting problem a new system will need to be installed for all the tenants.To disconnect and remove existing and supply and install new replacement int<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41420","activity_ticket_id":"41724","ticket_reference":"HDT42805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12965 - Apartment 2, 25 Garrick Street ","ticket_address_1":"Apartment 2, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/19","activity_end":"2019-07-26 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50799","activity_notes":"To disconnect and remove existing and supply and install new Siemens built in and integrated microwave, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

24\/06\/2019 12:55 (jane)<\/b>5 day lead-time on the new microwave <\/p>

01\/07\/2019 08:25 (jane)<\/b>Been informed microwave is a special order, therefore lead-time is 4 weeks, have informed client <\/p>

24\/07\/2019 13:10 (sandra)<\/b>provisionally booked for Thursday or Friday <\/p>

25\/07\/2019 10:04 (sandra)<\/b>Friday <\/p>

26\/07\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41421","activity_ticket_id":"41965","ticket_reference":"HDT43046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window faulty","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/08\/19","activity_end":"2019-08-01 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50800","activity_notes":"Please attend apartment 4, 94 Shaftesbury Avenue to investigate and repair the bedroom window as itwill not stay up in the open position.","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 12:02 (sandra)<\/b>Emailed for Access <\/p>

22\/07\/2019 13:16 (sandra)<\/b>booked 23\/7<\/p>

24\/07\/2019 16:52 (sandra)<\/b>booked 26\/6<\/p>

26\/07\/2019 10:25 (sandra)<\/b>access asked for Tuesaday. 2 men to take out the glazing and window.<\/p>

26\/07\/2019 16:07 (sandra)<\/b>emailed awaiting confirmation <\/p>

01\/08\/2019 11:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41422","activity_ticket_id":"42050","ticket_reference":"HDT43131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water penetration ","ticket_address_1":"Oliver Bonas","ticket_address_2":"63 Tottenham Court Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/07\/19","activity_end":"2019-07-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50801","activity_notes":"Please raise a works order for Reddan to meet me on site at the above to investigate what is causing the water penetration under the floor in the changing room and the stock room, and to provide recommendations about what work is required to resolve the issue.Please let me know when you can attend and I will confirm access arrangements with the tenant.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2019 14:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41423","activity_ticket_id":"42051","ticket_reference":"HDT43132","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - Faulty lock - Tenant unable to get access ","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/19","activity_end":"2019-07-28 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50802","activity_notes":"Emergency call-out - Faulty lock - Tenant unable to get access ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41424","activity_ticket_id":"42052","ticket_reference":"HDT43133","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Leak into restaurant ","ticket_address_1":"6 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/19","activity_end":"2019-07-28 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50803","activity_notes":"Emergency call-out - Leak into restaurant ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2019 08:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41425","activity_ticket_id":"42053","ticket_reference":"HDT43134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To identify water meters connected to all flats to above and take clear pictures ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/07\/19","activity_end":"2019-07-29 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50804","activity_notes":"Please raise a work order for Reddan to attend site to identify water meters connected to all Flats.Reddan, tenant from Flat 1.2 request for meter readings. Can we have clear picture of all meter readings - 15 Flats.","activity_timesheet":"1","ticket_notes_combined":"

29\/07\/2019 13:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41426","activity_ticket_id":"42054","ticket_reference":"HDT43135","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call-out - Gushing water into the mews ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/19","activity_end":"2019-07-28 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50805","activity_notes":"Emergency call-out, gushing water into the news","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2019 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41427","activity_ticket_id":"42055","ticket_reference":"HDT43136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To fill potholes in South Service Yard ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/19","activity_end":"2019-07-29 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50806","activity_notes":"Reddan to fill up potholes in South Service Yard.Reddan, please check with Lilian\/Shaun.","activity_timesheet":"1","ticket_notes_combined":"

29\/07\/2019 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41428","activity_ticket_id":"42056","ticket_reference":"HDT43137","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"Lights gone out in pub ","ticket_address_1":"29 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/19","activity_end":"2019-07-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50807","activity_notes":"Lights gone out in pub ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2019 10:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41429","activity_ticket_id":"42057","ticket_reference":"HDT43138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entrance door not closing, catching on bottoming ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/19","activity_end":"2019-07-29 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50808","activity_notes":"Entrance door not closing, catching on bottoming ","activity_timesheet":"1","ticket_notes_combined":"

30\/07\/2019 13:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41430","activity_ticket_id":"42058","ticket_reference":"HDT43139","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common parts toilet window repairs ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/19","activity_end":"2019-07-29 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50809","activity_notes":"1st floor - Sparrow & Trieu reportedCommon parts toilet windows are sealed shut. (painted over)Please adjust to make it accessible.Reddan, please arrange attendance today","activity_timesheet":"1","ticket_notes_combined":"

30\/07\/2019 11:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41431","activity_ticket_id":"42059","ticket_reference":"HDT43140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the towel rail ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/07\/19","activity_end":"2019-07-29 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50810","activity_notes":"Issue with the towel rail Management keys but please knock first ","activity_timesheet":"1","ticket_notes_combined":"

29\/07\/2019 16:06 (jane )<\/b>(Ticket Closed)<\/p>

31\/07\/2019 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

31\/07\/2019 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41432","activity_ticket_id":"42060","ticket_reference":"HDT43141","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13029 - Flat 1, 58a Shaftesbury Avenue ","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/19","activity_end":"2019-07-29 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50811","activity_notes":"To supply and fit new purpose-made bath panel to match existing and decorate on completion ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2019 10:39 (jane)<\/b>Engineer attending today via keys <\/p>

30\/07\/2019 14:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41433","activity_ticket_id":"42061","ticket_reference":"HDT43142","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To lower the orange Bills Banners ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/19","activity_end":"2019-07-29 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50812","activity_notes":"To lower the orange Bills Banners Sub-frame already constructed on site ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2019 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41434","activity_ticket_id":"42062","ticket_reference":"HDT43143","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To investigate no power to air con to third floor ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/19","activity_end":"2019-07-29 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50813","activity_notes":"To investigate no power to air con to third floor ","activity_timesheet":"1","ticket_notes_combined":"

29\/07\/2019 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41435","activity_ticket_id":"42063","ticket_reference":"HDT43144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming from bathroom ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/07\/19","activity_end":"2019-07-29 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50814","activity_notes":"Leak coming from the bathroom ","activity_timesheet":"1","ticket_notes_combined":"

29\/07\/2019 15:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41436","activity_ticket_id":"42064","ticket_reference":"HDT43145","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"Window issue - For Tuesday (tomorrow) ","ticket_address_1":"5th Floor, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"29\/07\/19","activity_end":"2019-07-29 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50815","activity_notes":"Any chance someone could stop by tomorrow to see if they can fix this attached internal window frame? Both sides of the frame arent tracking properly and we cant seem to get them to track properly when they slide open and closed. ","activity_timesheet":"1","ticket_notes_combined":"

30\/07\/2019 10:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41437","activity_ticket_id":"42065","ticket_reference":"HDT43146","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To identify water meters ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/07\/19","activity_end":"2019-07-30 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50816","activity_notes":"to identify water meters.Tenant request for meter readings.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2019 14:57 (jane)<\/b>Locate water meter, further access required<\/p>

05\/08\/2019 14:41 (jane)<\/b>Lillian has requested this job kept open while they investigate with Thames waterUnable to source water meter. Water pipes behind front door which has easy access.Above is a panel which has been filled and painted over and would need to damage to get access. Tenant on 1st floor said they had all 3 floors and for years they kept on to Thames water to fit a meter which to this day they never have. They always complained as they was paying a lot of money for an office for water rates.Outside is one water meter which is damaged and unable to get a meter reading. Lillian took a photo of the meter. I could find no meters in the restaurant or the flat.<\/p>

19\/08\/2019 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41438","activity_ticket_id":"42066","ticket_reference":"HDT43147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To realign cupboard doors ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/19","activity_end":"2019-07-30 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50817","activity_notes":"Tenant reported:Bedroom sliding cupboard doors has come off the hinges.","activity_timesheet":"1","ticket_notes_combined":"

30\/07\/2019 10:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41439","activity_ticket_id":"42067","ticket_reference":"HDT43148","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Issue with saniflo and sink - For Thursday at 11am, tenant will give access ","ticket_address_1":"Flat 4, 20 Crawford Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/08\/19","activity_end":"2019-08-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50818","activity_notes":"Saniflo toilet. issue The sink is also slow draining if that can be looked at. ","activity_timesheet":"1","ticket_notes_combined":"

02\/08\/2019 13:30 (jane )<\/b>(Ticket Closed)<\/p>

02\/08\/2019 15:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2019 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41440","activity_ticket_id":"42058","ticket_reference":"HDT43139","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common parts toilet window repairs ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"30\/07\/19","activity_end":"2019-07-30 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50819","activity_notes":"1st floor - Sparrow & Trieu reportedCommon parts toilet windows are sealed shut. (painted over)Please adjust to make it accessible.Reddan, please arrange attendance today","activity_timesheet":"1","ticket_notes_combined":"

30\/07\/2019 11:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41441","activity_ticket_id":"42068","ticket_reference":"HDT43149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from water heater ","ticket_address_1":"Flat 4, Cooper House","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/07\/19","activity_end":"2019-07-30 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50820","activity_notes":"Tenant reported:Just noticed a puddle on the floor in the hallway, and there is a leakage from one of the pipes of the water heater,-- Reddan, can you please arrange for attendance today? Tenant is in to give access. Please buzz the door.","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2019 09:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41442","activity_ticket_id":"42069","ticket_reference":"HDT43150","ticket_client":"2076","client_name":"Camilla Veronica Morel","ticket_title":"To carry out gas safety inspection - FOR 6TH AUGUST - CLIENT WILL GIVE ACCESS at 9am in the morning ","ticket_address_1":"1 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/19","activity_end":"2019-08-06 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50821","activity_notes":"To carry out gas safety inspection - FOR 6TH AUGUST - CLIENT WILL GIVE ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41443","activity_ticket_id":"42070","ticket_reference":"HDT43151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water heater leaking into restaurant ","ticket_address_1":"First Floor, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/07\/19","activity_end":"2019-07-30 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50822","activity_notes":"Water heater leaking into the restaurant Water heater is located on the first floor, to isolate please To also check the electrics ","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2019 10:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41444","activity_ticket_id":"42070","ticket_reference":"HDT43151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water heater leaking into restaurant ","ticket_address_1":"First Floor, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/19","activity_end":"2019-07-30 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50823","activity_notes":"Water heater leaking into the restaurant Water heater is located on the first floor, to isolate please To also check the electrics ","activity_timesheet":"1","ticket_notes_combined":"

31\/07\/2019 10:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41445","activity_ticket_id":"42071","ticket_reference":"HDT43152","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Gas safety inspection and boiler service of oil boiler - FOR TUESDAY 6TH AUGUST ","ticket_address_1":"40 Great Portland ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/19","activity_end":"2019-08-06 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50824","activity_notes":"Gas safety inspection and boiler service of oil boiler ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 08:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41446","activity_ticket_id":"42072","ticket_reference":"HDT43153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks -FOR MONDAY 2ND SEPTEMBER IN THE AFTERNOON ","ticket_address_1":"Flat 4.4, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/19","activity_end":"2019-09-02 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50825","activity_notes":"To carry out inter-tenancy checks -FOR MONDAY 2ND SEPTEMBER IN THE AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2019 10:42 (sandra)<\/b>client requires a price for works <\/p>

13\/09\/2019 11:41 (sandra)<\/b>tenant has now pulled out of moving in and decorating does not need to be done on Monday <\/p>

13\/09\/2019 16:30 (jane)<\/b>Repaired shower <\/p>

20\/09\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41447","activity_ticket_id":"42073","ticket_reference":"HDT43154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Testing for Thursday 1st August ","ticket_address_1":"Flat 3, Cooper House ","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/19","activity_end":"2019-08-01 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50826","activity_notes":"Gas and PAT Testing for Thursday 1st August ","activity_timesheet":"1","ticket_notes_combined":"

01\/08\/2019 10:53 (jane)<\/b>Only 1 x mains smoke alarm Model Kidde Firex Hallway 2024 Replace date 1 x Mains siren connected to buildingReported back to client <\/p>

02\/08\/2019 11:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41448","activity_ticket_id":"42073","ticket_reference":"HDT43154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Testing for Thursday 1st August ","ticket_address_1":"Flat 3, Cooper House ","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50827","activity_notes":"Gas and PAT Testing for Thursday 1st August ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2019 10:53 (jane)<\/b>Only 1 x mains smoke alarm Model Kidde Firex Hallway 2024 Replace date 1 x Mains siren connected to buildingReported back to client <\/p>

02\/08\/2019 11:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41449","activity_ticket_id":"42068","ticket_reference":"HDT43149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from water heater ","ticket_address_1":"Flat 4, Cooper House","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/19","activity_end":"2019-07-30 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50828","activity_notes":"Tenant reported:Just noticed a puddle on the floor in the hallway, and there is a leakage from one of the pipes of the water heater,-- Reddan, can you please arrange for attendance today? Tenant is in to give access. Please buzz the door.","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2019 09:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41450","activity_ticket_id":"42074","ticket_reference":"HDT43155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Both bathrooms, pull chords faulty to the lights for the mirrors","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/19","activity_end":"2019-07-31 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50829","activity_notes":"In both Phil and my bathrooms, the light for the mirror above the sink has broken. More specifically the lights work, however it is the chord that hangs that have both detached from where they should be fixed. Keys can be collected ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2019 11:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41451","activity_ticket_id":"42059","ticket_reference":"HDT43140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the towel rail ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/19","activity_end":"2019-07-31 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50830","activity_notes":"Issue with the towel rail Management keys but please knock first ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2019 16:06 (jane )<\/b>(Ticket Closed)<\/p>

31\/07\/2019 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

31\/07\/2019 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41452","activity_ticket_id":"41998","ticket_reference":"HDT43079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"binds and shower head and lights -RE-ATTENDING MORNING OF TUESDAY 6TH AUGUST ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/19","activity_end":"2019-08-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50831","activity_notes":"could you please ask somebody to come to the flat to fix the blinds, one broke the other day. Also, the shower head is very weak and I would appreciate somebody looking into that. Could a worker come quite early some time this coming week?An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps. please attend when blind is being fitted ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 08:59 (sandra)<\/b>Shower head replaced,Blind is broken beyond repair,Measurements for the new blind will be:-White wood with 50mm slats,Width 1180mmDrop 1780mm.An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps.<\/p>

23\/07\/2019 11:43 (sandra)<\/b>ELECTRICIAN TO ATTEND WHEN BLIND IS FITTED <\/p>

01\/08\/2019 10:09 (jane)<\/b>Blind is being fitted on Friday at 9am <\/p>

01\/08\/2019 10:11 (jane)<\/b>Tenant only wants a morning appointment at 9am to give access 07947 655898<\/p>

02\/08\/2019 09:23 (jane)<\/b>New blind fitted <\/p>

05\/08\/2019 13:04 (jane)<\/b>Light fittings on order <\/p>

06\/08\/2019 10:15 (jane)<\/b>Lights in bathroom havs been replaced.Bulb to under counter lights also replaced but need to source glass for these lights, on order Blind also needs to be re-ordered as incorrect material <\/p>

03\/09\/2019 15:00 (sandra)<\/b>TENANT WILL ADVISE WHEN THEY WANT THE BLINDS FITTED <\/p>

08\/10\/2019 15:24 (sandra)<\/b>to fit blinds on friday 11th at 8 am <\/p>

11\/10\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41453","activity_ticket_id":"42075","ticket_reference":"HDT43156","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To refix fire escape sign back into place ","ticket_address_1":"38 S Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"31\/07\/19","activity_end":"2019-07-31 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50832","activity_notes":"Could you go to 38 SML and refix the fire escape sign that has been hit in the hallway on the fourth floor, It came out of the wall anchors and I couldnt put it up again, without tools and refitting. It is sitting on the floor now ","activity_timesheet":"1","ticket_notes_combined":"

01\/08\/2019 09:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41454","activity_ticket_id":"42076","ticket_reference":"HDT43157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To redecorate window - FOR MONDAY AT 8AM, TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 5, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/07\/19","activity_end":"2019-07-31 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50833","activity_notes":"To redecorate window","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2019 12:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41455","activity_ticket_id":"42077","ticket_reference":"HDT43158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To unplug the Mosquito device temporarily ","ticket_address_1":"Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/19","activity_end":"2019-07-31 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50834","activity_notes":"To unplug the Mosquito temporarily at goodwins house. Alan is aware of the job","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2019 14:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41456","activity_ticket_id":"42078","ticket_reference":"HDT43159","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Light not working outside lifts on the first floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/19","activity_end":"2019-07-31 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50835","activity_notes":"Location: Outside lifts on 1st Floor. - Light not working If this could be sorted pre-8.30am tomorrow we would be grateful. ","activity_timesheet":"1","ticket_notes_combined":"

01\/08\/2019 14:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41457","activity_ticket_id":"42079","ticket_reference":"HDT43160","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Blocked gents third floor toilets ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/19","activity_end":"2019-07-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50836","activity_notes":"Blocked gents third floor toilets ","activity_timesheet":"1","ticket_notes_combined":"

02\/08\/2019 16:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41458","activity_ticket_id":"41913","ticket_reference":"HDT42994","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 31st July - 5th August ","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/07\/19","activity_end":"2019-07-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50837","activity_notes":"Pre-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2019 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41459","activity_ticket_id":"42080","ticket_reference":"HDT43161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To measure up for new curtains to both bedroom windows ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/19","activity_end":"2019-07-31 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50838","activity_notes":"To measure up for new curtains to both bedroom windows ","activity_timesheet":"1","ticket_notes_combined":"

31\/07\/2019 15:06 (jane)<\/b>Measurements been taken, awaiting advice from curtain suppliers if their curtains will fit the windows <\/p>

06\/08\/2019 09:30 (jane)<\/b>Curtains have been ordered <\/p>

14\/08\/2019 12:04 (jane)<\/b>Curtains expected delivery Monday 19th August <\/p>

21\/08\/2019 10:46 (sandra)<\/b>Received curtains. waiting on delivery of pole <\/p>

04\/09\/2019 16:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41460","activity_ticket_id":"42081","ticket_reference":"HDT43162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate the wire mesh ","ticket_address_1":"CIAC Office, Basement, 2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/08\/19","activity_end":"2019-08-01 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50839","activity_notes":"to reinstate the wire mesh to the bottom part of the external gate.Please check with Lilian if unsure.","activity_timesheet":"1","ticket_notes_combined":"

01\/08\/2019 12:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41461","activity_ticket_id":"42019","ticket_reference":"HDT43100","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"further leak from roof ","ticket_address_1":"4 Matthew Park Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/19","activity_end":"2019-08-01 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50840","activity_notes":"further leak from roof ","activity_timesheet":"1","ticket_notes_combined":"

25\/07\/2019 10:22 (sandra)<\/b>booked 25\/7<\/p>

26\/07\/2019 09:09 (sandra)<\/b>The leak we believe is under the promenade tiles.We did repairs to the white roof before but is still leaking. Small leak but Anwar wants it fixedThe other leak the repairs was successful.We tried to lift the promenade tiles but these was stuck fast. By lifting these I think we made things worse as the asphalt underneath lifted as well.We had to refix what was liftedAnwar doesnt want a temp repair but I think we do need to do something temp while we consider how we are going to do a permanent job. A permanent job would be to have roofers and asphalters to carry out the repairs to this roof. We also need to have a channel to allow water to flow from the roof.This can be seen from the photos.<\/p>

01\/08\/2019 15:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41462","activity_ticket_id":"42079","ticket_reference":"HDT43160","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Blocked gents third floor toilets ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/19","activity_end":"2019-08-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50841","activity_notes":"Blocked gents third floor toilets ","activity_timesheet":null,"ticket_notes_combined":"

02\/08\/2019 16:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41463","activity_ticket_id":"42082","ticket_reference":"HDT43163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"General list of works - for TUESDAY 6TH AUGUST AT 9AM, TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"06\/08\/19","activity_end":"2019-08-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50842","activity_notes":"List works for Tuesday at 9am, tenant will give access ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2019 15:29 (sandra)<\/b>going back thursday <\/p>

08\/08\/2019 11:10 (sandra)<\/b>returning Thursday 15th <\/p>

16\/08\/2019 13:28 (sandra )<\/b>(Ticket Closed)<\/p>

16\/08\/2019 13:28 (sandra)<\/b>shaver socket replaced <\/p>

20\/09\/2019 10:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 10:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41464","activity_ticket_id":"42083","ticket_reference":"HDT43164","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To resolve the boiler issue - PLEASE USE KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/19","activity_end":"2019-08-01 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50843","activity_notes":"To resolve the boiler issue ","activity_timesheet":null,"ticket_notes_combined":"

02\/08\/2019 09:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41465","activity_ticket_id":"42084","ticket_reference":"HDT43165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace faulty smoke alarm to bedroom - use keys but knock first ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/19","activity_end":"2019-08-01 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50844","activity_notes":"Replace faulty smoke alarm to bedroom - use keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

01\/08\/2019 12:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41466","activity_ticket_id":"42085","ticket_reference":"HDT43166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via Dovile (07932 907 509) from Oakwood","ticket_address_1":"48 Newwan Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/19","activity_end":"2019-08-01 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50845","activity_notes":"1) She states her colleague reported an issue with the entry door on Saturday (it doesn't close properly) but I cannot find any record of this on our helpdesk. She says she also had a voicemail saying someone would attend on Monday, but no one did.2) To supply dehumidifier to help dry out the apartment of Flat 4","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2019 16:14 (jane)<\/b>Shower has been repaired <\/p>

05\/08\/2019 09:27 (jane )<\/b>(Ticket Closed)<\/p>

05\/08\/2019 09:31 (jane)<\/b>I can see no reason to fit a dehumidifier at the moment. We have made a couple of small holes to allow water to escape if it rains and buckets underneath. This would stop the water from spreading. No damage to floor that I can see but best to check once again after the outlets have been cleared.The ceiling just needs stain blocking and painting. No bowing to ceiling and ceiling seems nice and firm Again this should be checked once outlets have been cleared<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41467","activity_ticket_id":"42085","ticket_reference":"HDT43166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via Dovile (07932 907 509) from Oakwood","ticket_address_1":"48 Newwan Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50846","activity_notes":"Apartment 3 has issues with the shower - the shower joints are leaking and need adjusting, and additionally the knob to turn the water on has fallen off.","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2019 16:14 (jane)<\/b>Shower has been repaired <\/p>

05\/08\/2019 09:27 (jane )<\/b>(Ticket Closed)<\/p>

05\/08\/2019 09:31 (jane)<\/b>I can see no reason to fit a dehumidifier at the moment. We have made a couple of small holes to allow water to escape if it rains and buckets underneath. This would stop the water from spreading. No damage to floor that I can see but best to check once again after the outlets have been cleared.The ceiling just needs stain blocking and painting. No bowing to ceiling and ceiling seems nice and firm Again this should be checked once outlets have been cleared<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41468","activity_ticket_id":"42086","ticket_reference":"HDT43167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower and intercom issue - Access via keys ","ticket_address_1":"Flat 6, 38a William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/08\/19","activity_end":"2019-08-01 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50847","activity_notes":"there are a couple of further issues at the Flat in that the buzzer from the street has stopped working and the shower fitting is loose from the wall and keeps popping out. Could these issues be remedied asap please","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 16:56 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/08\/2019 08:14 (sandra )<\/b>(Ticket Closed)<\/p>

29\/08\/2019 11:05 (jane)<\/b>Intercom engineer attended site and traced the problem to an open circuit cable between the door unitand the video monitor within Flat 6.Whilst on site we found cable damaged on Flat 5's line. There was no obvious cut or damage along thevisible cable route therefore we assuming there may well be rodent activity along the section where thecable enters the ducting.To overcome this existing problem for both flats, to allow to rewire from the door panel to the flats, theworks will take approximately two days, commission on completion and leave system in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41469","activity_ticket_id":"42086","ticket_reference":"HDT43167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower and intercom issue - Access via keys ","ticket_address_1":"Flat 6, 38a William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/08\/19","activity_end":"2019-08-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50848","activity_notes":"there are a couple of further issues at the Flat in that the buzzer from the street has stopped working and the shower fitting is loose from the wall and keeps popping out. Could these issues be remedied asap please","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 16:56 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/08\/2019 08:14 (sandra )<\/b>(Ticket Closed)<\/p>

29\/08\/2019 11:05 (jane)<\/b>Intercom engineer attended site and traced the problem to an open circuit cable between the door unitand the video monitor within Flat 6.Whilst on site we found cable damaged on Flat 5's line. There was no obvious cut or damage along thevisible cable route therefore we assuming there may well be rodent activity along the section where thecable enters the ducting.To overcome this existing problem for both flats, to allow to rewire from the door panel to the flats, theworks will take approximately two days, commission on completion and leave system in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41470","activity_ticket_id":"42087","ticket_reference":"HDT43168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out safety line inspection, testing and certificate ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/08\/19","activity_end":"2019-08-08 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50849","activity_notes":"To carry out safety line inspection, testing and certificate ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2019 09:54 (jane)<\/b>Programming in for w\/c the 19th August <\/p>

19\/08\/2019 09:30 (sandra)<\/b>3 x outlets blocked.3 x outlets cleared.The down service hasn't been checked and no witches hats on the outlets. Broken slates in outlets probably from new roof next door as I couldn't see any breakage on our roof.Will return Monday with long hose and run supply form flat 4. <\/p>

29\/08\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41471","activity_ticket_id":"42089","ticket_reference":"HDT43170","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair sash cords to window to third floor - FOR FRIDAY AT 9AM- tenant will give access ","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/19","activity_end":"2019-08-01 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50850","activity_notes":"To repair sash cords to window to third floor ","activity_timesheet":"1","ticket_notes_combined":"

02\/08\/2019 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41472","activity_ticket_id":"42090","ticket_reference":"HDT43171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"External metal steps on the lower flat roof need refixing","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"08\/08\/19","activity_end":"2019-08-08 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50851","activity_notes":"The rear of the roof there are some metal steps that have come loose that also need refixing.","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2019 14:18 (jane)<\/b>Engineer attending Thursday 8th to bolt down the treads <\/p>

08\/08\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41473","activity_ticket_id":"41915","ticket_reference":"HDT42996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st August - 7th August ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/08\/19","activity_end":"2019-08-01 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50852","activity_notes":"Deany new tenant moves in on 7th August All walls need repainting throughout and picture hooks removing Kitchen\/lounge : right hand and middle windows need decorating Bedroom window needs decorating ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2019 14:04 (jane)<\/b>Engineering working through list today and tomorrow <\/p>

05\/08\/2019 16:57 (jane)<\/b>On going tomorrow <\/p>

08\/08\/2019 11:12 (sandra)<\/b>Removed\/Replaced LED light and driver plus dimmer module<\/p>

22\/08\/2019 11:31 (sandra)<\/b>R&B repairs completed <\/p>

23\/08\/2019 10:40 (sandra)<\/b>new controller and filling loop ordered <\/p>

28\/08\/2019 13:17 (sandra)<\/b>supplied and fitted new controller in bedroom <\/p>

28\/08\/2019 13:17 (sandra)<\/b>expansion vessel fitted to boiler <\/p>

28\/08\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 13:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 14:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41474","activity_ticket_id":"41913","ticket_reference":"HDT42994","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 31st July - 5th August ","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/19","activity_end":"2019-08-01 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50853","activity_notes":"Pre-tenancy checks - NEW TENANT MOVES IN ON MONDAY ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2019 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41475","activity_ticket_id":"42091","ticket_reference":"HDT43172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To change the code to the main door ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"02\/08\/19","activity_end":"2019-08-02 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50854","activity_notes":"to attend to change the code to the main door, please let us know when this will be attended and what the new code with me, happy to take the call from the engineer","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 16:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41476","activity_ticket_id":"42092","ticket_reference":"HDT43173","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Detectors constantly bleeping ","ticket_address_1":"Flat 3.4, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/19","activity_end":"2019-08-02 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50855","activity_notes":"Tenant reported:It's constantly beeping. It's too high up to reach to check.Reddan, please arrange for attendance this morning with management keys.","activity_timesheet":"1","ticket_notes_combined":"

02\/08\/2019 16:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41477","activity_ticket_id":"42093","ticket_reference":"HDT43174","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To carry out full repairs to entrance door ","ticket_address_1":"7 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/19","activity_end":"2019-08-02 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50856","activity_notes":"To carry out full repairs to entrance door ","activity_timesheet":null,"ticket_notes_combined":"

02\/08\/2019 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41478","activity_ticket_id":"42094","ticket_reference":"HDT43175","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To order 2No chairs for delivery ","ticket_address_1":"Seven Dials Estate Office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/08\/19","activity_end":"2019-08-26 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50857","activity_notes":"To order 2No chairs for delivery ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2019 10:55 (jane)<\/b>Awaiting confirmation from Rowan if link sent him is acceptable <\/p>

12\/08\/2019 09:52 (jane)<\/b>Chairs have been ordered, seven day lead-time<\/p>

21\/08\/2019 12:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41479","activity_ticket_id":"42095","ticket_reference":"HDT43176","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower thermostat has stopped working - KEYS FOR ACCESS ","ticket_address_1":"Flat 3, 2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/08\/19","activity_end":"2019-08-12 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50858","activity_notes":"Shower thermostat has stopped working ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2019 14:42 (jane)<\/b>Aqualisa quartz shower cartridge on order <\/p>

02\/08\/2019 15:22 (jane)<\/b>New Shower being delivered to the office on Thursday 8th August <\/p>

15\/08\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41480","activity_ticket_id":"41945","ticket_reference":"HDT43026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/19","activity_end":"2019-08-02 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50859","activity_notes":"Landlords Gas Safety inspection.Full boiler service.","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2019 13:41 (sandra)<\/b>booked 1\/8<\/p>

01\/08\/2019 11:30 (jane)<\/b>Kitchen 1 x Mains heat alarm Nov 2024 renew date Bedroom 1 x Mains smoke alarm Oct 2024 renew date Bedroom 2 1 x Mains smoke alarm October 2024 renew date Hallway 1 x Mains smoke alarmOctober 2024 All EI alarms All tested and working ok<\/p>

02\/08\/2019 12:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41481","activity_ticket_id":"41895","ticket_reference":"HDT42976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 11th July - 16th July ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/08\/19","activity_end":"2019-08-12 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50860","activity_notes":"Inter-tenancy checks 11th July ","activity_timesheet":"1","ticket_notes_combined":"

12\/07\/2019 12:00 (sandra)<\/b>please proceed. without removing anything and leave the floors and tiles <\/p>

17\/07\/2019 09:45 (sandra)<\/b>POP UP WASTE ON ORDER <\/p>

24\/07\/2019 09:38 (sandra)<\/b>pop up waste to be left until tenant requires work done<\/p>

24\/07\/2019 09:41 (sandra )<\/b>(Ticket Closed)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2019 11:20 (sandra)<\/b>pipework to be changed to fit new pop up waste and pictures wanted before and after <\/p>

30\/07\/2019 14:30 (jane)<\/b>Engineer attending on Wednesday 31st July via keys <\/p>

02\/08\/2019 09:27 (jane )<\/b>(Ticket Closed)<\/p>

02\/08\/2019 10:35 (jane)<\/b>Waste fittings wrong to the sink, to re-order and also order a shower head for the en-suite shower <\/p>

02\/08\/2019 15:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2019 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41482","activity_ticket_id":"41915","ticket_reference":"HDT42996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st August - 7th August ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/19","activity_end":"2019-08-06 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50861","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2019 14:04 (jane)<\/b>Engineering working through list today and tomorrow <\/p>

05\/08\/2019 16:57 (jane)<\/b>On going tomorrow <\/p>

08\/08\/2019 11:12 (sandra)<\/b>Removed\/Replaced LED light and driver plus dimmer module<\/p>

22\/08\/2019 11:31 (sandra)<\/b>R&B repairs completed <\/p>

23\/08\/2019 10:40 (sandra)<\/b>new controller and filling loop ordered <\/p>

28\/08\/2019 13:17 (sandra)<\/b>supplied and fitted new controller in bedroom <\/p>

28\/08\/2019 13:17 (sandra)<\/b>expansion vessel fitted to boiler <\/p>

28\/08\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 13:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 14:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41483","activity_ticket_id":"42096","ticket_reference":"HDT43177","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing - FOR WEDNESDAY 28TH AUGUST AT 10AM - IMPORTANT THIS IS COMPLETED ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/19","activity_end":"2019-08-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50862","activity_notes":"andlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2019 13:18 (sandra)<\/b>Co device to be changed <\/p>

10\/09\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

08\/10\/2019 10:24 (sandra)<\/b>co2 ALARM TO BE REPLACED mONDAY AT 11 AM<\/p>

22\/10\/2019 16:59 (jane)<\/b>Fitted Co2 alarm <\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41484","activity_ticket_id":"42096","ticket_reference":"HDT43177","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing - FOR WEDNESDAY 28TH AUGUST AT 10AM - IMPORTANT THIS IS COMPLETED ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/19","activity_end":"2019-08-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50863","activity_notes":"andlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2019 13:18 (sandra)<\/b>Co device to be changed <\/p>

10\/09\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

08\/10\/2019 10:24 (sandra)<\/b>co2 ALARM TO BE REPLACED mONDAY AT 11 AM<\/p>

22\/10\/2019 16:59 (jane)<\/b>Fitted Co2 alarm <\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41485","activity_ticket_id":"42097","ticket_reference":"HDT43178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Making good and painting ","ticket_address_1":"20a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/08\/19","activity_end":"2019-08-02 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50864","activity_notes":" to carry out make good repairs\/painting following removal off trunking ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/08\/2019 08:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2019 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41486","activity_ticket_id":"42098","ticket_reference":"HDT43179","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak - Tenant will be home in Flat 4","ticket_address_1":"Flat 4, 25 Luxborough Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/08\/19","activity_end":"2019-08-02 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50865","activity_notes":"Can we have a call out please after 2pm as there is a leak into the kitchen from the flat above. The leak is in the kitchen coming from the bathroom of they believe is flat 7. I am trying to get access to the flat above and will confirm. If you can advise is someone will be able to attend later this afternoon please.","activity_timesheet":"1","ticket_notes_combined":"

02\/08\/2019 15:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41487","activity_ticket_id":"42089","ticket_reference":"HDT43170","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair sash cords to window to third floor - FOR FRIDAY AT 9AM- tenant will give access ","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/08\/19","activity_end":"2019-08-02 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50866","activity_notes":"To repair sash cords to window to third floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2019 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41488","activity_ticket_id":"42065","ticket_reference":"HDT43146","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To identify water meters ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/19","activity_end":"2019-08-22 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50867","activity_notes":"to identify water meters.Tenant request for meter readings.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2019 14:57 (jane)<\/b>Locate water meter, further access required<\/p>

05\/08\/2019 14:41 (jane)<\/b>Lillian has requested this job kept open while they investigate with Thames waterUnable to source water meter. Water pipes behind front door which has easy access.Above is a panel which has been filled and painted over and would need to damage to get access. Tenant on 1st floor said they had all 3 floors and for years they kept on to Thames water to fit a meter which to this day they never have. They always complained as they was paying a lot of money for an office for water rates.Outside is one water meter which is damaged and unable to get a meter reading. Lillian took a photo of the meter. I could find no meters in the restaurant or the flat.<\/p>

19\/08\/2019 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41489","activity_ticket_id":"41957","ticket_reference":"HDT43038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13009 - Flat 1, 11a Gerrard Street ","ticket_address_1":"Flat 1, 11a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/19","activity_end":"2019-08-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50868","activity_notes":"To manufacture purpose-made black-out curtains, pole, ring and finials and fit to window of bedroom ","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 11:59 (sandra)<\/b>ordered from specialist <\/p>

02\/08\/2019 15:11 (jane)<\/b>3 week lead time <\/p>

08\/08\/2019 09:20 (sandra)<\/b>TUESDAY AT 8 AM <\/p>

13\/08\/2019 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41490","activity_ticket_id":"42028","ticket_reference":"HDT43109","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12977 - Flat 3, 66 Shaftesbury Avenue ","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/19","activity_end":"2019-08-14 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50869","activity_notes":"To supply and fit 1No new purpose-made Grey wooden 50mm slat with 3No ribbons, venetian blind to window reveal ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2019 12:05 (sandra)<\/b>blind<\/p>

29\/07\/2019 11:00 (jane)<\/b>Blind on order - seven day leadtime <\/p>

12\/08\/2019 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41491","activity_ticket_id":"41964","ticket_reference":"HDT43045","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/12975 - 11 Wharf Road, Newbury, RG14 5QR","ticket_address_1":"11 Wharf Road","ticket_address_2":"","ticket_town":"Newbury ","ticket_county":"","ticket_postcode":"RG14 5QR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/08\/19","activity_end":"2019-08-09 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50870","activity_notes":"To allow for a two man team to attend the above site with all necessary plant and materials.Allow to clean up all salvaged bricks following the removal of unsafe defective section of car park wall Prepare and reinstate brickwork back to wall all to match existing.Remove all waste and clean working areas on completion ","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2019 12:00 (sandra)<\/b>to be programmed in<\/p>

30\/07\/2019 16:55 (jane)<\/b>Programmed in for Monday 5th August, depending on weather <\/p>

05\/08\/2019 15:40 (jane)<\/b>WORKS COMMENCING ON FRIDAY 9TH AUGUST <\/p>

09\/08\/2019 13:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41492","activity_ticket_id":"42099","ticket_reference":"HDT43180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"H & S Works ","ticket_address_1":"Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/19","activity_end":"2019-08-05 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50871","activity_notes":"To make safe loose cable\/s and enclose gas meter in Dansey Place as H&S concern ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2019 15:02 (jane)<\/b>Ordered gas meter cover <\/p>

05\/08\/2019 15:34 (jane)<\/b>New Gas cover being delivered to office on Wednesday <\/p>

06\/08\/2019 10:13 (jane)<\/b>Attended this morning and removed a chain and lock which was securing a metal food trolley to the main gas pipe.New gas meter cover has been ordered, expected delivery later part of this week<\/p>

09\/08\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41493","activity_ticket_id":"42100","ticket_reference":"HDT43181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate water mains so that contractors can carry out their works ","ticket_address_1":"First Floor Unit, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/19","activity_end":"2019-08-05 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50872","activity_notes":"66 Shaftesbury Ave (1st Floor Unit)Please can you raise a work order for Reddan to isolate water mains so that contractors can carry out works ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2019 11:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41494","activity_ticket_id":"42101","ticket_reference":"HDT43182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone not working ","ticket_address_1":"1-3 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/08\/19","activity_end":"2019-08-05 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50873","activity_notes":"Please arrange for entry phone specialist to attend site as the doorbell has reported to not be working by tenant - video appears to work but does not ring","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 16:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41495","activity_ticket_id":"42102","ticket_reference":"HDT43183","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To paint common parts staircase ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/08\/19","activity_end":"2019-08-05 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50874","activity_notes":"To paint common parts staircase ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2019 08:43 (sandra)<\/b>to be programmed in <\/p>

12\/08\/2019 10:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41496","activity_ticket_id":"42103","ticket_reference":"HDT43184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Switch to bathroom light not working ","ticket_address_1":"Third Floor Flat","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/19","activity_end":"2019-08-05 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50875","activity_notes":"Tenant reported ;The switch of the bathroom light is not working so I cannot turn it off. Reddan, please advise attendance and I shall arrange access.","activity_timesheet":"1","ticket_notes_combined":"

06\/08\/2019 08:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41497","activity_ticket_id":"42104","ticket_reference":"HDT43185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - TENANT WILL GIVE ACCESS AT 9AM ON WEDNESDAY ","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/08\/19","activity_end":"2019-08-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50876","activity_notes":"The skirting panel underneath the fridge\/freezer keeps falling down and coming out from underneath the appliances, weve taken a look I think the freezer isnt fitted properly, so everytime we open the door it keeps catching on the panelThe toilet seat in the main bathroom is broken, one of attaching parts has come loose and the soft close mechanism is broken","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2019 12:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41498","activity_ticket_id":"42105","ticket_reference":"HDT43186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13035 - Flat 1, 15 Tavistock Street","ticket_address_1":"Flat 1, 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/08\/19","activity_end":"2019-08-05 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50877","activity_notes":"To carry out preparation works and fill in cracks to 2No walls and apply 2No coats of emulsion on completion to match.DBurkitt@threestone.law - Daniel ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2019 08:46 (sandra)<\/b>to be programmed in<\/p>

22\/08\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41499","activity_ticket_id":"42106","ticket_reference":"HDT43187","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13034 - 17 Slingsby Place","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/19","activity_end":"2019-08-13 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50878","activity_notes":"To convert 6No existing halogen floor lights in reception area to LED lights, commission and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2019 08:42 (sandra)<\/b>parts on order <\/p>

27\/08\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41500","activity_ticket_id":"42107","ticket_reference":"HDT43188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the terrace door - Access via keys for TUESDAY ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/19","activity_end":"2019-08-06 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50879","activity_notes":"The terraced door the bottom seems to be broken again (the steel separating from the wood) Access via keys - but knock first - FOR TUESDAY","activity_timesheet":"1","ticket_notes_combined":"

06\/08\/2019 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41501","activity_ticket_id":"42108","ticket_reference":"HDT43189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - COMMON PARTS - original inspection runs out on 13\/08","ticket_address_1":"1 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/19","activity_end":"2019-08-12 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50880","activity_notes":"To carry out fixed wiring test - COMMON PARTS Original inspection runs out on 13\/08","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2019 08:48 (sandra)<\/b>booked for 12th <\/p>

13\/08\/2019 13:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41502","activity_ticket_id":"41915","ticket_reference":"HDT42996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st August - 7th August ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/19","activity_end":"2019-08-06 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50881","activity_notes":"Roy,Travis is working through the list Can you attend to :Bedroom room light issue Display on heating control not displaying correctly in bedroom New tenant moves in on Wednesday ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2019 14:04 (jane)<\/b>Engineering working through list today and tomorrow <\/p>

05\/08\/2019 16:57 (jane)<\/b>On going tomorrow <\/p>

08\/08\/2019 11:12 (sandra)<\/b>Removed\/Replaced LED light and driver plus dimmer module<\/p>

22\/08\/2019 11:31 (sandra)<\/b>R&B repairs completed <\/p>

23\/08\/2019 10:40 (sandra)<\/b>new controller and filling loop ordered <\/p>

28\/08\/2019 13:17 (sandra)<\/b>supplied and fitted new controller in bedroom <\/p>

28\/08\/2019 13:17 (sandra)<\/b>expansion vessel fitted to boiler <\/p>

28\/08\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 13:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 14:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41503","activity_ticket_id":"41915","ticket_reference":"HDT42996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st August - 7th August ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"05\/08\/19","activity_end":"2019-08-05 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50882","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2019 14:04 (jane)<\/b>Engineering working through list today and tomorrow <\/p>

05\/08\/2019 16:57 (jane)<\/b>On going tomorrow <\/p>

08\/08\/2019 11:12 (sandra)<\/b>Removed\/Replaced LED light and driver plus dimmer module<\/p>

22\/08\/2019 11:31 (sandra)<\/b>R&B repairs completed <\/p>

23\/08\/2019 10:40 (sandra)<\/b>new controller and filling loop ordered <\/p>

28\/08\/2019 13:17 (sandra)<\/b>supplied and fitted new controller in bedroom <\/p>

28\/08\/2019 13:17 (sandra)<\/b>expansion vessel fitted to boiler <\/p>

28\/08\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 13:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 14:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41504","activity_ticket_id":"41915","ticket_reference":"HDT42996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st August - 7th August ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/19","activity_end":"2019-08-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50883","activity_notes":"Display on heating control not displaying correctly in bedroom Mike can you take a look today please, I have an engineer on site ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2019 14:04 (jane)<\/b>Engineering working through list today and tomorrow <\/p>

05\/08\/2019 16:57 (jane)<\/b>On going tomorrow <\/p>

08\/08\/2019 11:12 (sandra)<\/b>Removed\/Replaced LED light and driver plus dimmer module<\/p>

22\/08\/2019 11:31 (sandra)<\/b>R&B repairs completed <\/p>

23\/08\/2019 10:40 (sandra)<\/b>new controller and filling loop ordered <\/p>

28\/08\/2019 13:17 (sandra)<\/b>supplied and fitted new controller in bedroom <\/p>

28\/08\/2019 13:17 (sandra)<\/b>expansion vessel fitted to boiler <\/p>

28\/08\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 13:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 14:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41505","activity_ticket_id":"42082","ticket_reference":"HDT43163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"General list of works - for TUESDAY 6TH AUGUST AT 9AM, TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/19","activity_end":"2019-08-06 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50884","activity_notes":"electric saver socket ","activity_timesheet":"1","ticket_notes_combined":"

07\/08\/2019 15:29 (sandra)<\/b>going back thursday <\/p>

08\/08\/2019 11:10 (sandra)<\/b>returning Thursday 15th <\/p>

16\/08\/2019 13:28 (sandra )<\/b>(Ticket Closed)<\/p>

16\/08\/2019 13:28 (sandra)<\/b>shaver socket replaced <\/p>

20\/09\/2019 10:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 10:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41506","activity_ticket_id":"42109","ticket_reference":"HDT43190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"06\/08\/19","activity_end":"2019-08-06 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50885","activity_notes":"Service desk please raise a work order for Reddan to attend to carry out the below requested works to the intercom.","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2019 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41507","activity_ticket_id":"42110","ticket_reference":"HDT43191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13040 - Flat 2, 36-40 Rupert Street ","ticket_address_1":"Flat 2, 36-40 Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/19","activity_end":"2019-08-06 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50886","activity_notes":"Fabric around the flue that has been decorated, needs to be neatly opened to allow future inspections easier, ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:43 (sandra)<\/b>materials ordered <\/p>

22\/08\/2019 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41508","activity_ticket_id":"42111","ticket_reference":"HDT43192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13039 - Flat 5, 35 Catherine Street","ticket_address_1":"Flat 5, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/19","activity_end":"2019-08-06 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50887","activity_notes":"To supply and install 2No new Bathroom Wall-Lights with hidden socket for shavers and toothbrushes, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 15:42 (sandra)<\/b>lights ordered <\/p>

19\/08\/2019 15:31 (sandra)<\/b>ordered - Jane <\/p>

20\/08\/2019 09:21 (sandra)<\/b>sockets in reception <\/p>

04\/09\/2019 16:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41509","activity_ticket_id":"42112","ticket_reference":"HDT43193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13014 - 1st Floor, 4 Macclesfield Street ","ticket_address_1":"1st Floor, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/08\/19","activity_end":"2019-08-06 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50888","activity_notes":"Various Works ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2019 11:31 (jane)<\/b>JUST ELECTRICAL WORKS BEING CARRIED OUT AT THIS STAGE COMMENCING TOMORROW <\/p>

09\/08\/2019 16:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41510","activity_ticket_id":"42113","ticket_reference":"HDT43194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good holes in wall","ticket_address_1":"20\/20a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"06\/08\/19","activity_end":"2019-08-06 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50889","activity_notes":"Please can you raise a work order for Reddan make good holes in walls where alarm panel was removed\/installed ","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 15:42 (sandra)<\/b>Tuesday 13 th<\/p>

14\/08\/2019 08:41 (sandra)<\/b>(Placed On Hold) waiting for alarm to be removed <\/p>

15\/08\/2019 11:55 (sandra)<\/b>(Removed from on-hold)<\/p>

20\/08\/2019 09:30 (sandra)<\/b>Booked for Friday <\/p>

21\/08\/2019 15:50 (sandra)<\/b>ON HOLD UNTIL NEXT WEEK C\/O STEPHEN <\/p>

06\/09\/2019 16:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41511","activity_ticket_id":"41978","ticket_reference":"HDT43059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 1st August ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/08\/19","activity_end":"2019-08-13 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50890","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2019 10:49 (jane)<\/b>Move in date is 16th August <\/p>

06\/08\/2019 08:28 (jane)<\/b>Have submitted pre-tenancy list to client for approval <\/p>

07\/08\/2019 15:34 (sandra)<\/b>blinds ordered <\/p>

08\/08\/2019 10:56 (jane)<\/b>Blinds on order, planned delivery Friday 9th August <\/p>

13\/08\/2019 08:27 (sandra)<\/b>Done, james instructed All walls and all woodwork to be painted in the end<\/p>

13\/08\/2019 08:52 (sandra)<\/b>booked 13th<\/p>

14\/08\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41512","activity_ticket_id":"41978","ticket_reference":"HDT43059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 1st August ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50891","activity_notes":"inter-tenancy checks Dirty marks on walls and skirting. Walls need painting and possibly skirting - could touch up if time\/possible to try to minimise any obvious marks","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2019 10:49 (jane)<\/b>Move in date is 16th August <\/p>

06\/08\/2019 08:28 (jane)<\/b>Have submitted pre-tenancy list to client for approval <\/p>

07\/08\/2019 15:34 (sandra)<\/b>blinds ordered <\/p>

08\/08\/2019 10:56 (jane)<\/b>Blinds on order, planned delivery Friday 9th August <\/p>

13\/08\/2019 08:27 (sandra)<\/b>Done, james instructed All walls and all woodwork to be painted in the end<\/p>

13\/08\/2019 08:52 (sandra)<\/b>booked 13th<\/p>

14\/08\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41513","activity_ticket_id":"42113","ticket_reference":"HDT43194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good holes in wall","ticket_address_1":"20\/20a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/08\/19","activity_end":"2019-08-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50892","activity_notes":"Please can you raise a work order for Reddan make good holes in walls where alarm panel was removed\/installed ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:42 (sandra)<\/b>Tuesday 13 th<\/p>

14\/08\/2019 08:41 (sandra)<\/b>(Placed On Hold) waiting for alarm to be removed <\/p>

15\/08\/2019 11:55 (sandra)<\/b>(Removed from on-hold)<\/p>

20\/08\/2019 09:30 (sandra)<\/b>Booked for Friday <\/p>

21\/08\/2019 15:50 (sandra)<\/b>ON HOLD UNTIL NEXT WEEK C\/O STEPHEN <\/p>

06\/09\/2019 16:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41514","activity_ticket_id":"42115","ticket_reference":"HDT43196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ceiling redecoration after leak ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/08\/19","activity_end":"2019-08-07 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50893","activity_notes":"Ceiling to be redecorated after leak from Flat above ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>

15\/08\/2019 12:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 10:58 (sandra)<\/b>Water still trapped in the ceiling which I have now released and it has filled up a bucket.This is 24 hrs after the rain fall yesterday.There is movement in the ceiling but at this moment I don't think there is a risk of it collapsing as long as there is no more rain tonight or tomorrow.We may have to secure it once dry It is not bowing.......luckily. Further inspection will be needed<\/p>

30\/08\/2019 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41515","activity_ticket_id":"42116","ticket_reference":"HDT43197","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/08\/19","activity_end":"2019-08-20 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50894","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:41 (sandra)<\/b>19th August <\/p>

21\/08\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41516","activity_ticket_id":"42116","ticket_reference":"HDT43197","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/19","activity_end":"2019-08-20 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50895","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:41 (sandra)<\/b>19th August <\/p>

21\/08\/2019 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41517","activity_ticket_id":"42117","ticket_reference":"HDT43198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/19","activity_end":"2019-08-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50896","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:41 (sandra)<\/b>19th August <\/p>

19\/08\/2019 10:19 (sandra)<\/b>Lounge 1 x Mains smoke alarm 2025 renew date Kitchen 1 x Mains heat alarm 2025 renew date Bedroom 1 x Mains smoke alarm 2025 Renew date Hallway 1 x Mains smoke alarm 2025 renew date<\/p>

20\/08\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>

20\/08\/2019 09:17 (sandra)<\/b>We need to install an additional access hatch into the boiler room ceiling. The co alarm will need to be re-sited due to the limited space available.quote sent <\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41518","activity_ticket_id":"42117","ticket_reference":"HDT43198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/19","activity_end":"2019-08-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50897","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:41 (sandra)<\/b>19th August <\/p>

19\/08\/2019 10:19 (sandra)<\/b>Lounge 1 x Mains smoke alarm 2025 renew date Kitchen 1 x Mains heat alarm 2025 renew date Bedroom 1 x Mains smoke alarm 2025 Renew date Hallway 1 x Mains smoke alarm 2025 renew date<\/p>

20\/08\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>

20\/08\/2019 09:17 (sandra)<\/b>We need to install an additional access hatch into the boiler room ceiling. The co alarm will need to be re-sited due to the limited space available.quote sent <\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41519","activity_ticket_id":"42118","ticket_reference":"HDT43199","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/19","activity_end":"2019-08-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50898","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:40 (sandra)<\/b>19th august <\/p>

12\/08\/2019 08:34 (sandra)<\/b>19th<\/p>

19\/08\/2019 10:14 (sandra)<\/b>1 x Mains heat alarmApril 2024renew date Hallway 1 x Mains smoke alarm April 2027 renew date Bedroom 1 x Mains smoke alarm April 2024 renew date Bedroom 2 1 x Mains smoke alarm April 2024 renew date<\/p>

20\/08\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41520","activity_ticket_id":"42118","ticket_reference":"HDT43199","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/19","activity_end":"2019-08-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50899","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 15:40 (sandra)<\/b>19th august <\/p>

12\/08\/2019 08:34 (sandra)<\/b>19th<\/p>

19\/08\/2019 10:14 (sandra)<\/b>1 x Mains heat alarmApril 2024renew date Hallway 1 x Mains smoke alarm April 2027 renew date Bedroom 1 x Mains smoke alarm April 2024 renew date Bedroom 2 1 x Mains smoke alarm April 2024 renew date<\/p>

20\/08\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41521","activity_ticket_id":"42119","ticket_reference":"HDT43200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/19","activity_end":"2019-08-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50900","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:40 (sandra)<\/b>19th august <\/p>

19\/08\/2019 11:15 (sandra)<\/b>Kitchen1 x Mains Heat alarm July 2025 Lounge 1 x Mains smoke alarm June 2025 Bedroom 1 x Mains smoke alarm June 2025 Bedroom 2 1 x Mains smoke alarm June 2025 Lift lobby 1 x Mains smoke alarm June 2025 Utility room 1 x Mains smoke alarm June 2025 Staicase 1 x Mains smoke alarm June 2025<\/p>

20\/08\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41522","activity_ticket_id":"42119","ticket_reference":"HDT43200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/19","activity_end":"2019-08-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50901","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 15:40 (sandra)<\/b>19th august <\/p>

19\/08\/2019 11:15 (sandra)<\/b>Kitchen1 x Mains Heat alarm July 2025 Lounge 1 x Mains smoke alarm June 2025 Bedroom 1 x Mains smoke alarm June 2025 Bedroom 2 1 x Mains smoke alarm June 2025 Lift lobby 1 x Mains smoke alarm June 2025 Utility room 1 x Mains smoke alarm June 2025 Staicase 1 x Mains smoke alarm June 2025<\/p>

20\/08\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41523","activity_ticket_id":"42120","ticket_reference":"HDT43201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/19","activity_end":"2019-08-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50902","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:39 (sandra)<\/b>19th August <\/p>

21\/08\/2019 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41524","activity_ticket_id":"42121","ticket_reference":"HDT43202","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/19","activity_end":"2019-08-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50903","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:39 (sandra)<\/b>19th August <\/p>

21\/08\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41525","activity_ticket_id":"42122","ticket_reference":"HDT43203","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13041 - Flat 3, 36-40 Rupert Street ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/19","activity_end":"2019-08-07 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50904","activity_notes":"To disconnect and remove existing hob and dispose off correctly (existing has no fds's fitted)To then supply and fit new hob to match existing, commission on completion and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:39 (sandra)<\/b>hob ordered <\/p>

22\/08\/2019 16:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41526","activity_ticket_id":"42114","ticket_reference":"HDT43195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hinge on cupboard door needs replacing","ticket_address_1":"Flat 4 ","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/08\/19","activity_end":"2019-08-07 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50905","activity_notes":"hinge on cupboard door needs replacingdirty marks on walls","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2019 11:48 (sandra)<\/b>no access, awaiting tenant to notify client <\/p>

13\/08\/2019 08:54 (sandra)<\/b>emailed Lilian for access <\/p>

13\/08\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41527","activity_ticket_id":"42123","ticket_reference":"HDT43204","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"shower hooks required ","ticket_address_1":"4 Mathew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/08\/19","activity_end":"2019-08-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50906","activity_notes":"Can you arrange for someone to attend to the above and fit some pegs in the showers rooms for users to hang up towels etc.Let me know when someone can attend and I will notify security.","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2019 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41528","activity_ticket_id":"42124","ticket_reference":"HDT43205","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/08\/19","activity_end":"2019-08-07 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50907","activity_notes":"Please raise a work order for Reddan to reinstate the door handle. All screws from the inside handle has been removed.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41529","activity_ticket_id":"42125","ticket_reference":"HDT43206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"stair nosing ","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/08\/19","activity_end":"2019-08-07 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50908","activity_notes":"Please raise a work order for Reddan to repair the nosings that are loose on the bottom stairs and check all are secure going up","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2019 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41531","activity_ticket_id":"42043","ticket_reference":"HDT43124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loft hatch ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/19","activity_end":"2019-08-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50910","activity_notes":"Please raise a work order for Reddan to attend to repair the loft hatch that leads to the lift motor room, also the pull down ladders need servicing as per health and safety and new test sticker added. Could you provide a test certificate so we can upload to Meridian and capture the next service date. Loft hatch is located on top floor directly outside lift.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2019 12:43 (sandra)<\/b>awaiting date for contractor to carry out h&s test to ladders <\/p>

29\/07\/2019 09:35 (jane)<\/b>Complete, repaired and overhauled loft hatch. <\/p>

08\/08\/2019 09:17 (jane)<\/b>Attending 12th August between 8 and 1pm <\/p>

09\/08\/2019 10:04 (sandra)<\/b>supply keys and access <\/p>

16\/08\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41532","activity_ticket_id":"42000","ticket_reference":"HDT43081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 8th August - 15th August ","ticket_address_1":"Flat 5","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/08\/19","activity_end":"2019-08-08 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50911","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on 8th Aug.Reddan, new tenant is due to move in on 15th Aug","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41533","activity_ticket_id":"42126","ticket_reference":"HDT43207","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"To carry out repairs to flooring ","ticket_address_1":"Argos ","ticket_address_2":"","ticket_town":"Basildon ","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/08\/19","activity_end":"2019-08-08 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50912","activity_notes":"to carry out repairs to flooring by Security Office leading to changing room for staff ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2019 15:40 (jane)<\/b>Attending 1st October <\/p>

02\/10\/2019 10:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41534","activity_ticket_id":"42127","ticket_reference":"HDT43208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ventilation system ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/19","activity_end":"2019-08-08 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50913","activity_notes":"Morning Jane\/Sandra, can you please check on Eric's bathroom ventilation","activity_timesheet":null,"ticket_notes_combined":"

08\/08\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41535","activity_ticket_id":"42128","ticket_reference":"HDT43209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"meter readings ","ticket_address_1":"China Town Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/19","activity_end":"2019-08-19 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50914","activity_notes":"Please raise work order for all of Fox properties and Chinatown properties for Reddan to carry out the meter readings as previously carried out before","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41536","activity_ticket_id":"42129","ticket_reference":"HDT43210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rupert Street - Meter Access Inspections ","ticket_address_1":"Rupert Street Addresses ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/19","activity_end":"2019-08-08 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50915","activity_notes":"So Rupert Street, we have the following units:18 Rupert Street - basement and GF - Heritage Restaurant14\/16 Rupert Street - Basement and Part-Basement Waxy O'Connors14\/16 Rupert Street - Sub-basement - Raymond Estates24 Rupert Street - Yolkin 26 Rupert Street - Old Tree28 - 34 Rupert Street - Palomar and Blue posts36-40 Rupert Street - Hovarda42 Rupert Street - Battlemanor Ltd - Thao","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41537","activity_ticket_id":"42130","ticket_reference":"HDT43211","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven seal ","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/19","activity_end":"2019-08-08 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50916","activity_notes":"oven seal melting ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41538","activity_ticket_id":"42030","ticket_reference":"HDT43111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/19","activity_end":"2019-08-09 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50917","activity_notes":"Please attend Flat 9 for the following reported issues:- Our intercom's microphone is not working. - The fridge's foot has given way and the doors don't close well. - The pulley mechanism of one of the blinds is stuck Please note the following access quirements: We need to give 24 hours notice for access to the apartment and not before 11am","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2019 13:14 (sandra)<\/b>waiting for access <\/p>

24\/07\/2019 13:39 (sandra)<\/b>AFTER 11 AM ON FRIDAY <\/p>

26\/07\/2019 09:28 (sandra)<\/b>intercom repaired <\/p>

26\/07\/2019 13:50 (sandra)<\/b>need to order blinds<\/p>

26\/07\/2019 14:08 (sandra)<\/b>Replacement blind required.White wooden venetian blind.50mm slats with 4 ribbons.Width 1750, drop 1260.<\/p>

26\/07\/2019 14:25 (sandra)<\/b>blinds on order <\/p>

09\/08\/2019 12:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41539","activity_ticket_id":"42131","ticket_reference":"HDT43212","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"1 Man to help with signage ","ticket_address_1":"18 Monmouth Street ","ticket_address_2":"Unconditional ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/19","activity_end":"2019-08-08 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50918","activity_notes":"1 man to help David with signage ","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 08:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41540","activity_ticket_id":"42132","ticket_reference":"HDT43213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"service all uplighters ","ticket_address_1":"Chinatown portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/19","activity_end":"2019-08-08 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50919","activity_notes":"Please can you raise a work order for Reddan to carry out a service to all uplighters including bulb replacements; Checking timers and sensors to the following properties: 1.14 Gerrard Street - Lucky Foods2.36 Gerrard Street - Everwell on ground with offices above3.13 Gerrard Street - Far East Bakery4.9 Gerrard Street - New Loon Moon5.15 Lisle Street - Tao Tao Ju6.4 Leicester Street - Jinli7.11 Wardour Street (left of the building is 9 Wardour Street) Sugar, Misato, Bake8.21 Wardour Street - site office\/Cafe TPT9.19 Gerrard Street - Hollywood Hair salon with offices above10.82\/88 Shaftesbury Avenue - Olle BBQ11.34\/36 Wardour Street - Viet FOOD12.62 Shaftesbury Avenue - Leon13.34 Rupert Street - Palomar14.18-20 Rupert Street - Heritage","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:38 (sandra)<\/b>to be scheduled in <\/p>

12\/08\/2019 08:36 (sandra)<\/b>to be programmed in<\/p>

19\/08\/2019 12:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41541","activity_ticket_id":"42133","ticket_reference":"HDT43214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from toilet ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/19","activity_end":"2019-08-08 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50920","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:There is a small leak in the toilet in the main bathroom (not en-suite). Reddan, please arrange attendance. Please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 08:58 (sandra )<\/b>(Ticket Closed)<\/p>

13\/08\/2019 09:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2019 13:12 (sandra)<\/b>New cistern required, <\/p>

15\/08\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41542","activity_ticket_id":"42134","ticket_reference":"HDT43215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrica UPS overheated and door needs attention","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/19","activity_end":"2019-08-08 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50921","activity_notes":"urgent attendance as Ups overheated and door needs attention","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41543","activity_ticket_id":"42134","ticket_reference":"HDT43215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrica UPS overheated and door needs attention","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50922","activity_notes":"urgent attendance as Ups overheated and door needs attention","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41544","activity_ticket_id":"42134","ticket_reference":"HDT43215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrica UPS overheated and door needs attention","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/19","activity_end":"2019-08-08 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50923","activity_notes":"urgent attendance as Ups overheated and door needs attention","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41545","activity_ticket_id":"42135","ticket_reference":"HDT43216","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"2nd floor flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/19","activity_end":"2019-08-09 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50924","activity_notes":"Received call from Mr Greg Nagel, tel no. 07810-090 000, tenant of 2nd floor flat at 4 Gerrard Street. He has a couple of lights out which he has replaced the bulbs for. X1 in the Bathroom and X1 in the Kitchen. They are still flickering, possibly a loose connection. Requested non-emergency attendance tomorrow, to investigate.","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41546","activity_ticket_id":"42136","ticket_reference":"HDT43217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding window and boiler ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/19","activity_end":"2019-08-09 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50925","activity_notes":"Could we please attend today and look at :-The screw for one of the sliding window is loose (I think it is in the bedroom)The pressure for the boiler is low, hence, no hot water & heating","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:29 (sandra)<\/b>specialist to be booked to look at window <\/p>

09\/08\/2019 16:03 (sandra)<\/b>Boiler does not need to be touched,Hot water is working fine in all rooms and the heating can be controlled by the thermostat in the hallway.<\/p>

22\/08\/2019 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41547","activity_ticket_id":"42137","ticket_reference":"HDT43218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13043 - Flat 5, 1-3 Horse and Dolphin Yard","ticket_address_1":"Flat 5, 1-3 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/08\/19","activity_end":"2019-08-09 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50926","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:28 (sandra)<\/b>to be scheduled in <\/p>

14\/08\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41548","activity_ticket_id":"42138","ticket_reference":"HDT43219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"air vents serviced ","ticket_address_1":"Flat 5","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/08\/19","activity_end":"2019-08-09 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50927","activity_notes":"air vents serviced ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:28 (sandra)<\/b> to be scheduled in<\/p>

12\/08\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41549","activity_ticket_id":"42139","ticket_reference":"HDT43220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"09\/08\/19","activity_end":"2019-08-09 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50928","activity_notes":"intercom Could we please attend and take a look at the intercom system please","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41550","activity_ticket_id":"42140","ticket_reference":"HDT43221","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13044 - 25 Garrick Street ","ticket_address_1":"25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/19","activity_end":"2019-08-09 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50929","activity_notes":"To make apertures into plant room doors and supply and fit 4No new fire resistant air vents, make good doors on completion ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:27 (sandra)<\/b>vents ordered <\/p>

19\/08\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41551","activity_ticket_id":"42136","ticket_reference":"HDT43217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding window and boiler ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/19","activity_end":"2019-08-09 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50930","activity_notes":"Could we please attend today and look at :-The screw for one of the sliding window is loose (I think it is in the bedroom)The pressure for the boiler is low, hence, no hot water & heatingCould he can also fix the top piece of wood covering the blind which came off during the inventory check process","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:29 (sandra)<\/b>specialist to be booked to look at window <\/p>

09\/08\/2019 16:03 (sandra)<\/b>Boiler does not need to be touched,Hot water is working fine in all rooms and the heating can be controlled by the thermostat in the hallway.<\/p>

22\/08\/2019 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41552","activity_ticket_id":"42136","ticket_reference":"HDT43217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding window and boiler ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50931","activity_notes":"Could we please attend today and look at :-The screw for one of the sliding window is loose (I think it is in the bedroom)The pressure for the boiler is low, hence, no hot water & heatingCould he can also fix the top piece of wood covering the blind which came off during the inventory check process","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:29 (sandra)<\/b>specialist to be booked to look at window <\/p>

09\/08\/2019 16:03 (sandra)<\/b>Boiler does not need to be touched,Hot water is working fine in all rooms and the heating can be controlled by the thermostat in the hallway.<\/p>

22\/08\/2019 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41553","activity_ticket_id":"42141","ticket_reference":"HDT43222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cracks in wall","ticket_address_1":"Flat 4","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/08\/19","activity_end":"2019-08-09 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50932","activity_notes":" Sorry to bother you so late in the week.W were concerned to see a vertical series of slight diagonal cracks in one corner of the bedroom, with some broken plaster..i exposed a small area of the worst one;. plaster-work was dry but the crack continued through the plaster..Suspect that it follows the line of stud-work abutting the old brick chimney breast.Possibly disturbed by recent work to Flat 3 ,below.Perhaps you could get someone from Reddan to have a look at it..It is a bit of a nuisance as it is immediately behind the bed-head.","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 15:27 (sandra)<\/b>booked w\/c 12th<\/p>

16\/08\/2019 13:21 (sandra)<\/b>Our engineer has attended and the wall in question is a stud work wall infront of the fire place.It looks like there has been a leak at some point and it has cracked and bowed the wall.We would need to investigate further to see if this was the leak that was attended to when the outlet was cleared or if the outlet is blocked again and then the wall just needs to be filled and decorated. proceed.<\/p>

16\/08\/2019 15:20 (sandra)<\/b>emailed tenant for access Monday mid day <\/p>

19\/08\/2019 14:52 (sandra)<\/b>Attended and tenant showed me problem area's, tested areas with damp meter and could not get a reading suggesting no damp present and fine to decorate,Gained access to roof and found previous repairs above problem area which are fine,Refitted ladder brackets beneath roof hatch<\/p>

28\/08\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41554","activity_ticket_id":"42142","ticket_reference":"HDT43223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/19","activity_end":"2019-08-09 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50933","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported no water.Reddan, can you arrange for Roy to attend please.Hi Laura, hope you are in for access.","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 16:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41555","activity_ticket_id":"42143","ticket_reference":"HDT43224","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof maintenance ","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/19","activity_end":"2019-08-14 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50934","activity_notes":"Please raise a work order for Reddan to meet Me on Site at 15 Tavistock rear roof one day next week to go over so issues I need resolving.James I have just been out of the window at 15 Tavistock Street and onto the roof. There is still a bit of litter and other stuff to clear off the roof. I noticed also that at least one hopper appeared to be blocked and there is water pooling in several places, notably the roof behind Cafe Rouge.I think you need to go over the whole roof with Reddan and agree what needs to be done, both as a one off and then on a regular basis, maybe every 2-3 months. Please try to fit this in over the next couple of weeks.","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2019 08:51 (sandra)<\/b>booked 14th<\/p>

15\/08\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41556","activity_ticket_id":"42144","ticket_reference":"HDT43225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dimmer not working ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/19","activity_end":"2019-08-12 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50935","activity_notes":"The double dimmer switch is broken & only wall light side of the switch is working. The main ceiling light in lounge side is not working. Can you arrange an electrician please?","activity_timesheet":"1","ticket_notes_combined":"

12\/08\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41557","activity_ticket_id":"42145","ticket_reference":"HDT43226","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door seal ","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/19","activity_end":"2019-08-09 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50936","activity_notes":"- the door seal for the main front door has come loose (please see attached) this will need to be repaired\/replaced to avoid a trip hazard. ","activity_timesheet":"1","ticket_notes_combined":"

12\/08\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41558","activity_ticket_id":"42146","ticket_reference":"HDT43227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower seal","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/08\/19","activity_end":"2019-08-09 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50937","activity_notes":"is leaking onto the bathroom floor, upon my inspection this looks to be due to the fact there is no seal on the bottom of the shower door and so the water just flows out from beneath it when turned on. ","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41559","activity_ticket_id":"42147","ticket_reference":"HDT43228","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water backing up into shower ","ticket_address_1":"Flat 4","ticket_address_2":"68 Wimpole Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/08\/19","activity_end":"2019-08-12 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50938","activity_notes":"Water backing up into the showers from the kitchen. TENANT WANTS MONDAY MORNING VISIT 07578773335","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2019 13:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41560","activity_ticket_id":"42149","ticket_reference":"HDT43230","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - window unable to shut ","ticket_address_1":"Flat 2","ticket_address_2":"14 Shorts Gardens ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/19","activity_end":"2019-08-11 08:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50939","activity_notes":"window unable to shut ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41561","activity_ticket_id":"42148","ticket_reference":"HDT43229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 2 ","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/19","activity_end":"2019-08-11 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50940","activity_notes":"leak into Flat 2","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41562","activity_ticket_id":"42150","ticket_reference":"HDT43231","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - lights out ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/08\/19","activity_end":"2019-08-11 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50941","activity_notes":"lights out ","activity_timesheet":"1","ticket_notes_combined":"

12\/08\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41563","activity_ticket_id":"42152","ticket_reference":"HDT43233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"re-pressurise boiler and leave instrcutions ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/19","activity_end":"2019-08-12 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50942","activity_notes":"Could you please attend and re pressurise the boiler and leave instructions for the tenants to do this going forward? ","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41564","activity_ticket_id":"42153","ticket_reference":"HDT43234","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13046 - 3 Upper Wimpole Street","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/08\/19","activity_end":"2019-08-12 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50943","activity_notes":"To carefully cut out rotten timber framework to gas meter cupboard, prepare and construct and fit new framework to match and make good on completionLeave site clean and tidy ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41565","activity_ticket_id":"42151","ticket_reference":"HDT43232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water leak ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/08\/19","activity_end":"2019-08-12 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50944","activity_notes":"12\/08\/2019 09:0 bobby.lockwood: Call received from Jay, flat 3 who needs Reddan's to attend andinspect heavy water damage into his flat, from outside, he has checked the flat above and that seemsto be fine, so its believed the water has entered via the void area between the two and outsideincluded...his contact details are 07931 701 516( may not have signal at work), 0203 189 1869 (worknumber) jay@collectivebikes.com (email monitored 24\/7)no contact details known for the flat above. - water damage via the ceiling\/light fitting above his bed inhis BEDROOM (flat 3) - above his flat is a living room which has no water damage or signs of leakPLEASE ATTEND AFTER 12.30PM!","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>

13\/08\/2019 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2019 11:32 (sandra)<\/b>Cause appears to be external blocked box gutter which is inaccessible Molly at mjmapp has said this is Westminster's responsibility, a cherry picker would be required for access<\/p>

13\/08\/2019 13:23 (sandra)<\/b>Electrics ok but made safe one light fitting. Damaged bulb and pendant. Also checked ceiling <\/p>

13\/08\/2019 13:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41566","activity_ticket_id":"42154","ticket_reference":"HDT43235","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/19","activity_end":"2019-08-12 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50945","activity_notes":"no power ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 13:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 13:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41567","activity_ticket_id":"42017","ticket_reference":"HDT43098","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"shelving to be taken down - 14th August ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/08\/19","activity_end":"2019-08-14 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50946","activity_notes":"Can I book someone to come and take down some display shelves we have on Wednesday 14th August and then someone to come and put them back up the following day please","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2019 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41568","activity_ticket_id":"42155","ticket_reference":"HDT43236","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Varnish handles to Management Corridor ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/08\/19","activity_end":"2019-08-12 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50947","activity_notes":"Varnish handles to Management Corridor ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2019 11:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41569","activity_ticket_id":"42156","ticket_reference":"HDT43237","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Service Yard Gates decoration ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/08\/19","activity_end":"2019-08-12 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50948","activity_notes":"Service Yard Gates decoration ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2019 11:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41570","activity_ticket_id":"42157","ticket_reference":"HDT43238","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarm beeping ","ticket_address_1":"Flat 1","ticket_address_2":"39a King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/19","activity_end":"2019-08-12 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50949","activity_notes":"Could we please attend the for this alarm to be checked and check the fire alarms are accessible check all alarms are working on site ","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2019 08:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41571","activity_ticket_id":"42158","ticket_reference":"HDT43239","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak coming through ceiling ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/08\/19","activity_end":"2019-08-12 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50950","activity_notes":"Received a call from Greg\/07810090000\/Penthouse\/36 Gerrard Street. He reported he had a leak coming though his ceiling. He said this has happened before and it wasn't an emergency. He rang back later more concerned now because the water was now leaking into flat 2 as well. He said this has happened before and thinks this is a guttering problem","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2019 13:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41572","activity_ticket_id":"42159","ticket_reference":"HDT43240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"skirting boad and repaint ","ticket_address_1":"Flat 8, Quantic House ","ticket_address_2":"College Parade, Salusbury Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/10\/19","activity_end":"2019-10-23 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50951","activity_notes":"Following on from recent floor work carried out in the flat, can you please attend to fix skirting board andareas of door frames and also repaint where required.Access is to be requested directly to tenant on the following details. Savvas - 07586 783878","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2019 08:39 (sandra)<\/b>tenant away until 4th September <\/p>

03\/09\/2019 14:47 (sandra)<\/b>tenant comes back on 4\/9<\/p>

24\/10\/2019 08:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41573","activity_ticket_id":"42160","ticket_reference":"HDT43241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/19","activity_end":"2019-09-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50952","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2019 11:01 (sandra)<\/b>2nd September <\/p>

03\/09\/2019 08:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41574","activity_ticket_id":"42161","ticket_reference":"HDT43242","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/19","activity_end":"2019-09-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50953","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2019 11:01 (sandra)<\/b>2nd September <\/p>

06\/09\/2019 14:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41575","activity_ticket_id":"42162","ticket_reference":"HDT43243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/19","activity_end":"2019-09-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50954","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 08:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41576","activity_ticket_id":"42163","ticket_reference":"HDT43244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 3 ","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/19","activity_end":"2019-09-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50955","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 08:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41577","activity_ticket_id":"42164","ticket_reference":"HDT43245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/19","activity_end":"2019-09-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50956","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

21\/08\/2019 11:05 (sandra)<\/b>5th September<\/p>

29\/08\/2019 16:02 (sandra)<\/b>after 10 <\/p>

06\/09\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41578","activity_ticket_id":"42164","ticket_reference":"HDT43245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/19","activity_end":"2019-09-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50957","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2019 11:05 (sandra)<\/b>5th September<\/p>

29\/08\/2019 16:02 (sandra)<\/b>after 10 <\/p>

06\/09\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41579","activity_ticket_id":"42165","ticket_reference":"HDT43246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/19","activity_end":"2019-09-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50958","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 16:02 (sandra)<\/b>after 10<\/p>

06\/09\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41580","activity_ticket_id":"42165","ticket_reference":"HDT43246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/19","activity_end":"2019-09-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50959","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2019 16:02 (sandra)<\/b>after 10<\/p>

06\/09\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41581","activity_ticket_id":"42166","ticket_reference":"HDT43247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/19","activity_end":"2019-09-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50960","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 16:02 (sandra)<\/b>after 10<\/p>

06\/09\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41582","activity_ticket_id":"42166","ticket_reference":"HDT43247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/19","activity_end":"2019-09-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50961","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2019 16:02 (sandra)<\/b>after 10<\/p>

06\/09\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41583","activity_ticket_id":"42167","ticket_reference":"HDT43248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 7","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/19","activity_end":"2019-09-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50962","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 16:02 (sandra)<\/b>after 10<\/p>

06\/09\/2019 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41584","activity_ticket_id":"42167","ticket_reference":"HDT43248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 7","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/19","activity_end":"2019-09-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50963","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2019 16:02 (sandra)<\/b>after 10<\/p>

06\/09\/2019 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41585","activity_ticket_id":"42168","ticket_reference":"HDT43249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 19th August ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/19","activity_end":"2019-08-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50964","activity_notes":"inter Tenancy checks - 19th August ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2019 11:25 (sandra)<\/b>PICTURE OF BROKEN DIMMER TO BE SENT <\/p>

27\/08\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

27\/08\/2019 15:07 (sandra)<\/b>Replace faulty dimmer module in main room<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41586","activity_ticket_id":"42169","ticket_reference":"HDT43250","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate after water leak","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/08\/19","activity_end":"2019-08-12 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50965","activity_notes":"Please attend 6A Goodwins House to redecorate post water damage.","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41587","activity_ticket_id":"42170","ticket_reference":"HDT43251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/08\/19","activity_end":"2019-08-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50966","activity_notes":"Please raise a work order for Reddan to attend on Thursday-15th - 3pm.for the below:-One of the panels inside my wardrobe has fallen off as the screw is gone Please reinstate.-Kitchen detector triggered. Please replace for heat detector if the current is smoke detector.-To label flat numbers on entry phones.","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2019 08:55 (sandra)<\/b>thursday at 3pm<\/p>

27\/08\/2019 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41588","activity_ticket_id":"42171","ticket_reference":"HDT43252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door drip bar","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/19","activity_end":"2019-08-13 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50967","activity_notes":"to supply and fit a main door drip bar ","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41589","activity_ticket_id":"42133","ticket_reference":"HDT43214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from toilet ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/08\/19","activity_end":"2019-08-13 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50968","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported:There is a small leak in the toilet in the main bathroom (not en-suite). Reddan, please arrange attendance. Please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 08:58 (sandra )<\/b>(Ticket Closed)<\/p>

13\/08\/2019 09:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2019 13:12 (sandra)<\/b>New cistern required, <\/p>

15\/08\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41590","activity_ticket_id":"42172","ticket_reference":"HDT43253","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drain and Gutter clearance ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/19","activity_end":"2019-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50969","activity_notes":"drain and gutter clearance ","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2019 09:33 (sandra)<\/b>waiting on dates <\/p>

06\/09\/2019 10:31 (sandra)<\/b>emailed and still waiting for Kim to get us access <\/p>

20\/09\/2019 10:32 (sandra)<\/b>still waiting for access <\/p>

10\/10\/2019 09:54 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

21\/10\/2019 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41591","activity_ticket_id":"42173","ticket_reference":"HDT43254","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3 lights not working ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/19","activity_end":"2019-08-13 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50970","activity_notes":"3 lights not working in the common partslights\/sensors ","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41592","activity_ticket_id":"42151","ticket_reference":"HDT43232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water leak ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/19","activity_end":"2019-08-13 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50971","activity_notes":"12\/08\/2019 09:0 bobby.lockwood: Call received from Jay, flat 3 who needs Reddan's to attend andinspect heavy water damage into his flat, from outside, he has checked the flat above and that seemsto be fine, so its believed the water has entered via the void area between the two and outsideincluded...his contact details are 07931 701 516( may not have signal at work), 0203 189 1869 (worknumber) jay@collectivebikes.com (email monitored 24\/7)no contact details known for the flat above. - water damage via the ceiling\/light fitting above his bed inhis BEDROOM (flat 3) - above his flat is a living room which has no water damage or signs of leakPLEASE ATTEND AFTER 12.30PM!","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>

13\/08\/2019 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2019 11:32 (sandra)<\/b>Cause appears to be external blocked box gutter which is inaccessible Molly at mjmapp has said this is Westminster's responsibility, a cherry picker would be required for access<\/p>

13\/08\/2019 13:23 (sandra)<\/b>Electrics ok but made safe one light fitting. Damaged bulb and pendant. Also checked ceiling <\/p>

13\/08\/2019 13:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41593","activity_ticket_id":"42174","ticket_reference":"HDT43255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/19","activity_end":"2019-08-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50972","activity_notes":"I have a few questions that hopefully youll be able to answer:","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2019 11:53 (sandra)<\/b>Have fixed all problems.....Except shower Low water pressure on boiler. Repressurised and water temperature now ok Batteries replaced on underfloor heating. This seems to have sorted the error code and is now working. Michael may need to attend to reset clocks but tenant will let us know if she can't do it.SHOWER LEAK Shower tray is not level. When shower is used the water fall runs into this corner before running along door then into the outlet. IMPOSSIBLE TO BALANCE SHOWER TRAY CORRECTLY UNLESS RIPPING OUT SHOWER.Shower door may need removing and silicone added to behind frame and resilicone base of door. This will break down in time and the best solution is to correctly balance shower tray. Another possibility is another type of shower door where you have better fixings on this side where leak is but again because of water flow it will eventually break down.<\/p>

16\/08\/2019 15:05 (sandra )<\/b>(Ticket Closed)<\/p>

20\/08\/2019 14:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/08\/2019 11:06 (sandra)<\/b>wednesday at 11 <\/p>

22\/08\/2019 16:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41594","activity_ticket_id":"42175","ticket_reference":"HDT43256","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"staircase to be cleaned and painted ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/08\/19","activity_end":"2019-08-13 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50973","activity_notes":"staircase to be cleaned and painted ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2019 12:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41595","activity_ticket_id":"42132","ticket_reference":"HDT43213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"service all uplighters ","ticket_address_1":"Chinatown portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/19","activity_end":"2019-08-14 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50974","activity_notes":"Please can you raise a work order for Reddan to carry out a service to all uplighters including bulb replacements; Checking timers and sensors to the following properties: 1.14 Gerrard Street - Lucky Foods2.36 Gerrard Street - Everwell on ground with offices above3.13 Gerrard Street - Far East Bakery4.9 Gerrard Street - New Loon Moon5.15 Lisle Street - Tao Tao Ju6.4 Leicester Street - Jinli7.11 Wardour Street (left of the building is 9 Wardour Street) Sugar, Misato, Bake8.21 Wardour Street - site office\/Cafe TPT9.19 Gerrard Street - Hollywood Hair salon with offices above10.82\/88 Shaftesbury Avenue - Olle BBQ11.34\/36 Wardour Street - Viet FOOD12.62 Shaftesbury Avenue - Leon13.34 Rupert Street - Palomar14.18-20 Rupert Street - Heritage","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2019 15:38 (sandra)<\/b>to be scheduled in <\/p>

12\/08\/2019 08:36 (sandra)<\/b>to be programmed in<\/p>

19\/08\/2019 12:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41596","activity_ticket_id":"42176","ticket_reference":"HDT43257","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Assist with Appliances for pest control","ticket_address_1":"Flat 2","ticket_address_2":"60 Brewer Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1F 9TN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"27\/08\/19","activity_end":"2019-08-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50975","activity_notes":"Requires one operative to assist for 6 - 8 hours ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2019 08:44 (sandra)<\/b>to meet Beever on site at 9 am <\/p>

28\/08\/2019 12:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41597","activity_ticket_id":"42177","ticket_reference":"HDT43258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak stained bathroom wall and ceiling","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/08\/19","activity_end":"2019-08-13 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50976","activity_notes":"Please attend site: Flat 1 - Exeter Mansion 100-112 Shaftesbury Avenue to investigate a leak stainedfrom bathroom wall & ceiling.","activity_timesheet":"1","ticket_notes_combined":"

16\/08\/2019 14:42 (sandra)<\/b>access needed to Flat 3 <\/p>

19\/08\/2019 09:13 (sandra)<\/b>emailed for access to Flat 3 tomorrrow<\/p>

20\/08\/2019 14:54 (sandra)<\/b>reinstated the shower riser rail and awaiting tenant in Flat 3 to return from holiday <\/p>

21\/11\/2019 11:20 (sandra)<\/b>emailed Lilian for access again <\/p>

10\/12\/2019 16:41 (sandra)<\/b>still awaiting access <\/p>

24\/01\/2020 13:24 (sandra)<\/b>(Placed On Hold) WAITING ON ACCESS FROM TENANT <\/p>

26\/02\/2020 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41598","activity_ticket_id":"41962","ticket_reference":"HDT43043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12956 - Flat 1.3, 16a Rupert Street ","ticket_address_1":"Flat 1.3, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/08\/19","activity_end":"2019-08-14 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50977","activity_notes":"To manufacture, supply and fit 6No new purpose-made arched shaped 25mm white wooden venetian blinds 4No in the living room\/kitchen Drop 1860, width 1220Drop 1710, width 570Drop 1720, width 925Drop 1710, width 9302No in the bedroom 1840 drop, 1210 width 1710 drop, 570 width ","activity_timesheet":"1","ticket_notes_combined":"

17\/07\/2019 09:58 (jane)<\/b>Arranging for blind contractors to attend to take final measurements <\/p>

30\/07\/2019 09:49 (jane)<\/b>Lead-time on blinds, 5 weeks, as special order shaped blinds <\/p>

16\/08\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41599","activity_ticket_id":"42178","ticket_reference":"HDT43259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sky compliance ","ticket_address_1":"1-3 Horse and Dolphin ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/19","activity_end":"2019-08-13 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50978","activity_notes":"Sky compliance as per report ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41600","activity_ticket_id":"42179","ticket_reference":"HDT43260","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5 year electrical test ","ticket_address_1":"Jamies italian","ticket_address_2":"11 Upper St Martins ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/08\/19","activity_end":"2019-08-14 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50979","activity_notes":"NICEic of Jamies Italian","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2019 08:22 (sandra)<\/b>Tim Approved to carry works out on 14th <\/p>

29\/08\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41601","activity_ticket_id":"42180","ticket_reference":"HDT43261","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking toilet ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/19","activity_end":"2019-08-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50980","activity_notes":"Call received from Oliver Reed TEL 07814 14 22 50 (Tenant) who advises that their toilet has stopped flushing and is leaking.","activity_timesheet":"1","ticket_notes_combined":"

15\/08\/2019 08:27 (sandra)<\/b>cistern spares ordered and materials for support <\/p>

19\/08\/2019 10:29 (sandra)<\/b>emailed for Tuesday or Wednesday <\/p>

19\/08\/2019 12:47 (sandra)<\/b>WEDNESDAY MID DAY <\/p>

22\/08\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41602","activity_ticket_id":"42182","ticket_reference":"HDT43263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - toilet leaking ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/19","activity_end":"2019-08-14 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50981","activity_notes":"toilet leaking ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41603","activity_ticket_id":"42183","ticket_reference":"HDT43264","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Prepare and redecorate shop front ","ticket_address_1":"20 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/08\/19","activity_end":"2019-08-14 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50982","activity_notes":"shop front ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2019 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41604","activity_ticket_id":"42168","ticket_reference":"HDT43249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 19th August ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/19","activity_end":"2019-08-14 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50983","activity_notes":"inter Tenancy checks - 19th August Could we book in an ITC on the 19th of August in the PM? Could we also do a test to isolate the electricity in the apartment and then see if there is still a drain on its electricity? The tenant has experienced very high usage which they cant understand and there is a worry that there may be extras connected to their electric. ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2019 11:25 (sandra)<\/b>PICTURE OF BROKEN DIMMER TO BE SENT <\/p>

27\/08\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

27\/08\/2019 15:07 (sandra)<\/b>Replace faulty dimmer module in main room<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41605","activity_ticket_id":"42184","ticket_reference":"HDT43265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12991 - 16a Rupert Street - Common Parts ","ticket_address_1":"16a Rupert Street - Common Parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/02\/20","activity_end":"2020-02-26 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50984","activity_notes":"Common parts works ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 14:47 (sandra)<\/b>decoration waiting for lights to be fitted <\/p>

21\/11\/2019 11:23 (sandra)<\/b>waiting on flooring <\/p>

10\/12\/2019 16:42 (sandra)<\/b>to be scheduled in <\/p>

24\/03\/2020 15:22 (sandra )<\/b>(Ticket Closed)<\/p>

24\/03\/2020 15:23 (sandra)<\/b>small amount of tiling to be completed <\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41606","activity_ticket_id":"42185","ticket_reference":"HDT43266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LEAK","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/19","activity_end":"2019-08-14 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50985","activity_notes":"LEAK INTO THE RESTAURANT","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2019 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41607","activity_ticket_id":"42186","ticket_reference":"HDT43267","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/19","activity_end":"2019-09-06 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50986","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2019 08:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41608","activity_ticket_id":"42186","ticket_reference":"HDT43267","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/19","activity_end":"2019-09-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50987","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 08:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41609","activity_ticket_id":"42187","ticket_reference":"HDT43268","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/19","activity_end":"2019-09-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50988","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41610","activity_ticket_id":"42187","ticket_reference":"HDT43268","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/19","activity_end":"2019-09-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50989","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41611","activity_ticket_id":"42188","ticket_reference":"HDT43269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/19","activity_end":"2019-09-06 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50990","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41612","activity_ticket_id":"42188","ticket_reference":"HDT43269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/19","activity_end":"2019-09-06 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50991","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41613","activity_ticket_id":"42189","ticket_reference":"HDT43270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 7","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/19","activity_end":"2019-09-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50992","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41614","activity_ticket_id":"42189","ticket_reference":"HDT43270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 7","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/19","activity_end":"2019-09-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50993","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41615","activity_ticket_id":"42190","ticket_reference":"HDT43271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/19","activity_end":"2019-09-06 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50994","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2019 08:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41616","activity_ticket_id":"42190","ticket_reference":"HDT43271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/19","activity_end":"2019-09-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50995","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 08:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41617","activity_ticket_id":"42191","ticket_reference":"HDT43272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"unblock toilet ","ticket_address_1":"Basement ","ticket_address_2":"2 Gerrard Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5PB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/08\/19","activity_end":"2019-08-14 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50996","activity_notes":"Please raise a work order for Reddan to investigate \/ unblock basement toilet of 2 Gerrard Place.Reddan, just buzz the basement entry phone for access.","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41618","activity_ticket_id":"42180","ticket_reference":"HDT43261","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking toilet ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/08\/19","activity_end":"2019-08-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50997","activity_notes":"Call received from Oliver Reed TEL 07814 14 22 50 (Tenant) who advises that their toilet has stopped flushing and is leaking.","activity_timesheet":"1","ticket_notes_combined":"

15\/08\/2019 08:27 (sandra)<\/b>cistern spares ordered and materials for support <\/p>

19\/08\/2019 10:29 (sandra)<\/b>emailed for Tuesday or Wednesday <\/p>

19\/08\/2019 12:47 (sandra)<\/b>WEDNESDAY MID DAY <\/p>

22\/08\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41619","activity_ticket_id":"42192","ticket_reference":"HDT43273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"power to the gate ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/19","activity_end":"2019-08-14 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50998","activity_notes":"Please raise a work order for Reddan electrician to check on the power supply to the gate. Gate is not closing properly.","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

15\/08\/2019 08:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41620","activity_ticket_id":"42194","ticket_reference":"HDT43275","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke alarms to be replaced ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/19","activity_end":"2019-08-15 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"50999","activity_notes":"Only one smoke alarm in hallway. None in either of 3 bedrooms or kitchen 1 x Mains smoke alarm. THIS ALARM NEEDS CHANGING DOES WORK (surprisingly) 1997 Manufacturers date so should have been changed around 2007 Only 12 years out of date","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2019 14:59 (sandra)<\/b>on order <\/p>

03\/09\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

03\/09\/2019 11:40 (sandra)<\/b>Only one smoke alarm in the property. Hallway Materials 1 x Mains smoke alarm. Stock item.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41621","activity_ticket_id":"42193","ticket_reference":"HDT43274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"5 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/08\/19","activity_end":"2019-08-15 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51000","activity_notes":"Please can you raise a work order for Reddan to attend to leak into 5 Macclesfield - Rasa Sayang in order to clean up, identify cause of water ingress and make recommendations ","activity_timesheet":"1","ticket_notes_combined":"

15\/08\/2019 14:41 (sandra)<\/b>2 men with triple ladder at dansy place to investigate flat roof area <\/p>

19\/08\/2019 10:16 (sandra)<\/b>ACCESS TO FLAT 2 AFTER MID DAY ON TUESDAY <\/p>

20\/08\/2019 09:03 (sandra)<\/b>further access required <\/p>

21\/08\/2019 16:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41622","activity_ticket_id":"41690","ticket_reference":"HDT42771","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/12952 - Flat 2, 23 Wimpole Street ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/19","activity_end":"2019-08-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51001","activity_notes":"2 X rainwater stacks are blocked causing damp into basement flat, unable to clear blockages with current access,Manhole in basement flat will have to be accessed to carry out mechanical cleaning of pipework, commission on completion and leave all flowing freely","activity_timesheet":"1","ticket_notes_combined":"

17\/06\/2019 15:53 (jane)<\/b>Tenant will give access on 26th June at 9am <\/p>

27\/06\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>

27\/06\/2019 09:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2019 09:05 (sandra)<\/b>unblocked downpipe from ground floor to basement tested all free flowing.need access to flat 3 or 4 to clear the hopper head on 1st floor level.the boxing can be put back once dried out <\/p>

04\/07\/2019 10:41 (sandra)<\/b>emailed for further access <\/p>

09\/07\/2019 10:07 (sandra)<\/b>access into Flat 3 needed. tenant is on holiday until end of July <\/p>

31\/07\/2019 09:02 (jane)<\/b>Awaiting to hear back from client regarding access, as tenant is away <\/p>

07\/08\/2019 11:41 (sandra)<\/b>booked Thursday 15th at 8 am <\/p>

16\/08\/2019 10:55 (sandra)<\/b>access being arranged for Monday 19th 12- 2 pm<\/p>

16\/08\/2019 16:01 (sandra)<\/b>Monday 12 - 2 pm <\/p>

19\/08\/2019 08:59 (sandra)<\/b>cleared blocked hopper <\/p>

19\/08\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>

20\/08\/2019 09:12 (sandra)<\/b>Cut and removed section of rain water pipe and removed blockage<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41623","activity_ticket_id":"42195","ticket_reference":"HDT43276","ticket_client":"2077","client_name":"Knomo","ticket_title":"To remove sign from shopfront and store ","ticket_address_1":"47 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/19","activity_end":"2019-08-15 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51002","activity_notes":"To remove sign from shopfront and store ","activity_timesheet":"1","ticket_notes_combined":"

15\/08\/2019 14:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41624","activity_ticket_id":"42195","ticket_reference":"HDT43276","ticket_client":"2077","client_name":"Knomo","ticket_title":"To remove sign from shopfront and store ","ticket_address_1":"47 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"16","resource_name":"David Knight","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51003","activity_notes":"To remove sign from shopfront and store ","activity_timesheet":"1","ticket_notes_combined":"

15\/08\/2019 14:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41625","activity_ticket_id":"42196","ticket_reference":"HDT43277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/19","activity_end":"2019-08-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51004","activity_notes":"Please attend site: Flat 6 to address and complete the following works: - A leak upstairs which as left residual water damage on the ceiling. - Small leak under the windowsill. - Small leak in the bathroom by the wooden cupboard. - Both shower-heads broken \/ rod needs replacing. - Blinds are somewhat broken, need glueing to fix.Please arrange access with Tenant: 07967142608","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2019 11:40 (sandra)<\/b>2.30 TUESDAY <\/p>

20\/08\/2019 16:36 (sandra)<\/b>blinds on order <\/p>

03\/09\/2019 14:47 (sandra)<\/b>waiting for tenant to book this in <\/p>

05\/09\/2019 12:04 (sandra)<\/b>blind fitted <\/p>

06\/09\/2019 16:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41626","activity_ticket_id":"42197","ticket_reference":"HDT43278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate leak","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/08\/19","activity_end":"2019-08-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51005","activity_notes":"Please raise a work order for Reddan to attend to investigate leak issue it may be coming in from the offices.Bola could you let the offices know that someone will need to attend to investigate please.-- ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2019 13:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41627","activity_ticket_id":"42198","ticket_reference":"HDT43279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/19","activity_end":"2019-08-15 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51006","activity_notes":"investigate leak and replace alarms ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2019 09:21 (sandra)<\/b>In the mean time Roy will be back tomorrow afternoon to carry out the repairs to the kitchen area and make safe electrics.Please allow access. <\/p>

16\/08\/2019 10:56 (sandra)<\/b>we are unable to replace kitchen heat detector today because it's still damp.It will be replaced tomorrow morning around 8.30am. Reddan will access with management keys if you are not around. Thanks<\/p>

16\/08\/2019 10:59 (sandra)<\/b>FLAT 2.3 Lights not working in the kitchen Possibly dimmer modules as all other lights are working and RCD okCeiling and walls in lounge and kitchen Need stain blocking and paintingHallway ceiling needs stain blocking and paintingBedroom ceiling needs stain blocking and painting FLAT 3.3Kitchen\/Lounge Ceiling and walls need stain blocking and painting PHOTOS ARE OF DAMAGE TO 3.3<\/p>

16\/08\/2019 13:32 (sandra)<\/b>Good morning Gary, please allow Roy to have keys to :Flat 2.3 & Flat 3.3 - 28 Lisle st.Roy, gutters from the top floor flat have been clear but please check that leaks will not occur to these both flats when it rains. <\/p>

19\/08\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 09:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/08\/2019 09:20 (sandra)<\/b>Dimmer modules have been ordered <\/p>

19\/08\/2019 15:29 (sandra)<\/b>lights are all works but the heat alarm needs to be replaced again due to the leak.<\/p>

20\/08\/2019 09:29 (sandra)<\/b>all lights working. heat alarm to be replaced once it has dried out.<\/p>

20\/08\/2019 12:53 (sandra)<\/b>new module ordered <\/p>

21\/08\/2019 11:09 (sandra)<\/b>ordered replacement dimmer modules<\/p>

30\/08\/2019 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41628","activity_ticket_id":"42200","ticket_reference":"HDT43281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13055 - 21-22 New Row","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/08\/19","activity_end":"2019-08-15 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51007","activity_notes":"To remove all decked area on roof to front and rear and dispose of correctly at waste transfer site.To then assess surface of roof and carry out all remedial works required, apply flashbanding and coat of waterproof compound to complete roof surface, water test and leave all watertight on completion ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41629","activity_ticket_id":"42200","ticket_reference":"HDT43281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13055 - 21-22 New Row","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51008","activity_notes":"To remove all decked area on roof to front and rear and dispose of correctly at waste transfer site.To then assess surface of roof and carry out all remedial works required, apply flashbanding and coat of waterproof compound to complete roof surface, water test and leave all watertight on completion ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41630","activity_ticket_id":"42200","ticket_reference":"HDT43281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13055 - 21-22 New Row","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/08\/19","activity_end":"2019-08-15 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51009","activity_notes":"To remove all decked area on roof to front and rear and dispose of correctly at waste transfer site.To then assess surface of roof and carry out all remedial works required, apply flashbanding and coat of waterproof compound to complete roof surface, water test and leave all watertight on completion ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41631","activity_ticket_id":"42201","ticket_reference":"HDT43282","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13047 - 7a Langley Street ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/08\/19","activity_end":"2019-08-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51010","activity_notes":"To supply and fit new polar water pump for polar bullet ice maker, commission and leave in full working order on completion ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2019 11:01 (sandra)<\/b>booked for Wednesday morning <\/p>

03\/09\/2019 09:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41632","activity_ticket_id":"42199","ticket_reference":"HDT43280","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into WC from the flat above ","ticket_address_1":"Flat 6","ticket_address_2":"86 Portland Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/19","activity_end":"2019-08-16 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51011","activity_notes":"Can we have a call out to the above property please as they have a leak into their wc from the flat above? We have keys for Flat 6 but just waiting for confirmation for access into flat 5?We have access with some notice to Flat 5 please advise when someone could attend?","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 09:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/08\/2019 09:18 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 09:18 (sandra)<\/b>Leak was underneath the bath.I shut off the ball a fix valve to the hot and cold feeding the bath only. On arrival it was dripping at a fast rate.Unable to shut off the stop docks as they are at the far end of bath and am unable to reach them.If the owner is coming back then it is not necessary to cap off the pipe unless it is causing a problem when they get home as the flexi pipe has stopped leaking and possibly just a weep coming from it.The flexi pipe feeding the cold tap will need replacing or might just need tightening up but it is difficult to get to. <\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41633","activity_ticket_id":"42202","ticket_reference":"HDT43283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bin room metal door ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"1-3 Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5AZ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/19","activity_end":"2019-08-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51012","activity_notes":"Please attend site to make safe the bin room metal door - Horse & Dolphin bin room metal door notclosing currently.","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2019 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41634","activity_ticket_id":"42203","ticket_reference":"HDT43284","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 2","ticket_address_2":"8a New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/08\/19","activity_end":"2019-08-16 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51013","activity_notes":"Hi! Yes, could you please have someone come look at Flat 2? It is still showing no video and the buzzer does not work. THank you! Kelly Tafoya & Mallory Dill kellyetafoya@gmail.com; malloryldill@gmail.comKelly 07882236239, Mallory 07882273994","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41635","activity_ticket_id":"42204","ticket_reference":"HDT43285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof clearance ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/08\/19","activity_end":"2019-08-16 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51014","activity_notes":"I believe the roof clearance for for 21-24 Newport Crt is due next month, however is it possible to bring it forward as there was a leak into 20a Newport this week. The cause of which looked to be a blocked downpipe\/hopper (pic)","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2019 11:42 (sandra)<\/b>Rear roof and valley cleared. There is a rusted hopper with holes in it that is not accessible.Access to flats number 3 of 21 and 24 Newport court required ro check and clear front gulleys and hoppers.<\/p>

19\/08\/2019 11:43 (sandra)<\/b>emailed for access <\/p>

20\/08\/2019 14:55 (sandra)<\/b>access tomorrow <\/p>

21\/08\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41636","activity_ticket_id":"42205","ticket_reference":"HDT43286","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"hanging plastic light and lock","ticket_address_1":"16 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/19","activity_end":"2019-08-16 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51015","activity_notes":"Please would you be able to send someone to fix back a hanging plastic light cover on one of the upper stairwells? You will need a ladder.Can you also look at the still door lock and handle to the back door? It may just need greasing.","activity_timesheet":"1","ticket_notes_combined":"

16\/08\/2019 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41637","activity_ticket_id":"42141","ticket_reference":"HDT43222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cracks in wall","ticket_address_1":"Flat 4","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/19","activity_end":"2019-08-16 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51016","activity_notes":" Sorry to bother you so late in the week.W were concerned to see a vertical series of slight diagonal cracks in one corner of the bedroom, with some broken plaster..i exposed a small area of the worst one;. plaster-work was dry but the crack continued through the plaster..Suspect that it follows the line of stud-work abutting the old brick chimney breast.Possibly disturbed by recent work to Flat 3 ,below.Perhaps you could get someone from Reddan to have a look at it..It is a bit of a nuisance as it is immediately behind the bed-head.","activity_timesheet":"1","ticket_notes_combined":"

09\/08\/2019 15:27 (sandra)<\/b>booked w\/c 12th<\/p>

16\/08\/2019 13:21 (sandra)<\/b>Our engineer has attended and the wall in question is a stud work wall infront of the fire place.It looks like there has been a leak at some point and it has cracked and bowed the wall.We would need to investigate further to see if this was the leak that was attended to when the outlet was cleared or if the outlet is blocked again and then the wall just needs to be filled and decorated. proceed.<\/p>

16\/08\/2019 15:20 (sandra)<\/b>emailed tenant for access Monday mid day <\/p>

19\/08\/2019 14:52 (sandra)<\/b>Attended and tenant showed me problem area's, tested areas with damp meter and could not get a reading suggesting no damp present and fine to decorate,Gained access to roof and found previous repairs above problem area which are fine,Refitted ladder brackets beneath roof hatch<\/p>

28\/08\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41638","activity_ticket_id":"42206","ticket_reference":"HDT43287","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"secondary glazing ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"5 Shelton Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"16\/08\/19","activity_end":"2019-08-16 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51017","activity_notes":"secondary glazing not staying up","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41639","activity_ticket_id":"41976","ticket_reference":"HDT43057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 18th July - 26th July ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/08\/19","activity_end":"2019-08-16 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51018","activity_notes":"inter-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2019 10:53 (sandra)<\/b>emailed Brian to confirm appointment <\/p>

01\/08\/2019 09:06 (jane)<\/b>Specialists attending Midday morning 6th August, tenant is giving access <\/p>

06\/08\/2019 09:55 (jane )<\/b>(Ticket Closed)<\/p>

14\/08\/2019 15:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 13:29 (sandra)<\/b>Jane looking for someone to look at the electric skylight <\/p>

02\/09\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41640","activity_ticket_id":"42170","ticket_reference":"HDT43251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/08\/19","activity_end":"2019-08-16 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51019","activity_notes":"-To label flat numbers on entry phones.","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2019 08:55 (sandra)<\/b>thursday at 3pm<\/p>

27\/08\/2019 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41641","activity_ticket_id":"42193","ticket_reference":"HDT43274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"5 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/19","activity_end":"2019-08-20 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51020","activity_notes":"Please can you raise a work order for Reddan to attend to leak into 5 Macclesfield - Rasa Sayang in order to clean up, identify cause of water ingress and make recommendations ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2019 14:41 (sandra)<\/b>2 men with triple ladder at dansy place to investigate flat roof area <\/p>

19\/08\/2019 10:16 (sandra)<\/b>ACCESS TO FLAT 2 AFTER MID DAY ON TUESDAY <\/p>

20\/08\/2019 09:03 (sandra)<\/b>further access required <\/p>

21\/08\/2019 16:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41642","activity_ticket_id":"42207","ticket_reference":"HDT43288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 ","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/19","activity_end":"2019-08-16 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51021","activity_notes":"Also, a hinge on one of the living room doors is coming off, two of the wall hooks for the black blinds have fallen off (they were glued on), some of the specialty light bulbs (over the hob and one of the bathroom wall lights) have blown and the chain for one of the front bedroom blinds has come off.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 10:50 (sandra)<\/b>emailed for access <\/p>

20\/08\/2019 10:53 (sandra)<\/b>List of works complete, replaced lamps in kitchen extractor hood and replaced lamps in bathroom wall hung lights<\/p>

20\/08\/2019 10:53 (sandra)<\/b>still not working so an electrician will be required,I have attached a photo of the light ballast.<\/p>

21\/08\/2019 14:21 (sandra)<\/b>ballast has been ordered <\/p>

22\/08\/2019 09:09 (sandra)<\/b>It was blocked with what looked like bits of food. Judging by the the state of the grill around the filter, it's never been cleaned. I don't know who he asked, you or MJ Mapp, but he was told to put drain unblocking chemical in the dishwasher which made a bit of a mess but luckily didn't damage anything. It took a while to clear the chemical from the dishwasher but it's all working fine. <\/p>

13\/09\/2019 09:33 (sandra)<\/b>Tenant is ill . Cant fit today <\/p>

18\/09\/2019 15:53 (sandra)<\/b>booked for friday <\/p>

24\/09\/2019 11:05 (sandra)<\/b>provisionally booked for Friday <\/p>

26\/09\/2019 15:21 (jane)<\/b>Attending on Friday 27th September in the morning, access via the tenant <\/p>

27\/09\/2019 15:30 (jane)<\/b>Ballast replaced to lights <\/p>

30\/09\/2019 09:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/10\/2019 15:55 (jane)<\/b>Blind has been repaired Fitted new blind hook to read door Removed broken Perko door closure Thermostatic control valve not working. Removed to ease and adjust. All ok<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41643","activity_ticket_id":"42207","ticket_reference":"HDT43288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 ","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51022","activity_notes":"I'm afraid I couldn't unblock the dishwasher though. Could you ask someone to come about that asap? I'd forgotten what a pain it is to wash up by hand!","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 10:50 (sandra)<\/b>emailed for access <\/p>

20\/08\/2019 10:53 (sandra)<\/b>List of works complete, replaced lamps in kitchen extractor hood and replaced lamps in bathroom wall hung lights<\/p>

20\/08\/2019 10:53 (sandra)<\/b>still not working so an electrician will be required,I have attached a photo of the light ballast.<\/p>

21\/08\/2019 14:21 (sandra)<\/b>ballast has been ordered <\/p>

22\/08\/2019 09:09 (sandra)<\/b>It was blocked with what looked like bits of food. Judging by the the state of the grill around the filter, it's never been cleaned. I don't know who he asked, you or MJ Mapp, but he was told to put drain unblocking chemical in the dishwasher which made a bit of a mess but luckily didn't damage anything. It took a while to clear the chemical from the dishwasher but it's all working fine. <\/p>

13\/09\/2019 09:33 (sandra)<\/b>Tenant is ill . Cant fit today <\/p>

18\/09\/2019 15:53 (sandra)<\/b>booked for friday <\/p>

24\/09\/2019 11:05 (sandra)<\/b>provisionally booked for Friday <\/p>

26\/09\/2019 15:21 (jane)<\/b>Attending on Friday 27th September in the morning, access via the tenant <\/p>

27\/09\/2019 15:30 (jane)<\/b>Ballast replaced to lights <\/p>

30\/09\/2019 09:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/10\/2019 15:55 (jane)<\/b>Blind has been repaired Fitted new blind hook to read door Removed broken Perko door closure Thermostatic control valve not working. Removed to ease and adjust. All ok<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41644","activity_ticket_id":"42192","ticket_reference":"HDT43273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"power to the gate ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/19","activity_end":"2019-08-19 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51023","activity_notes":"Please raise a work order for Reddan electrician to check on the power supply to the gate. Gate is not closing properly.","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

15\/08\/2019 08:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41645","activity_ticket_id":"42202","ticket_reference":"HDT43283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bin room metal door ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"1-3 Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5AZ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/19","activity_end":"2019-08-19 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51024","activity_notes":"Please attend site to make safe the bin room metal door - Horse & Dolphin bin room metal door notclosing currently.","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2019 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41646","activity_ticket_id":"42209","ticket_reference":"HDT43290","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into bedroom","ticket_address_1":"Flat 5","ticket_address_2":"39a King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/08\/19","activity_end":"2019-08-19 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51025","activity_notes":"leak into bedroom believed to be coming from outside gully","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 11:43 (sandra)<\/b>monday pm with keys <\/p>

20\/08\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41647","activity_ticket_id":"42208","ticket_reference":"HDT43289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 5","ticket_address_2":"39a King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/19","activity_end":"2019-08-19 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51026","activity_notes":"leak into bedroom ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41648","activity_ticket_id":"42211","ticket_reference":"HDT43292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6LP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"19\/08\/19","activity_end":"2019-08-19 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51027","activity_notes":"Please attend flat 3.1 to investigate and repair as the dishwasher is not working in the above apartmentdue the button not staying pressed in so the machine cannot function","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2019 16:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41649","activity_ticket_id":"42210","ticket_reference":"HDT43291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sink and electrics ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/08\/19","activity_end":"2019-08-19 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51028","activity_notes":"1.The water draining into the kitchen and bathroom sinks are exceptionally slow (bath tub seems ok). This was noticed when we started staying in the flat full time since 15th Aug. Should I just use a plunger or it is better for you to dispatch someone over? 2.There is a fused spot light in the living room ceiling which is beyond our reach.","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41650","activity_ticket_id":"42210","ticket_reference":"HDT43291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sink and electrics ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51029","activity_notes":"1.The water draining into the kitchen and bathroom sinks are exceptionally slow (bath tub seems ok). This was noticed when we started staying in the flat full time since 15th Aug. Should I just use a plunger or it is better for you to dispatch someone over? 2.There is a fused spot light in the living room ceiling which is beyond our reach.","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41651","activity_ticket_id":"42207","ticket_reference":"HDT43288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 ","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/19","activity_end":"2019-08-19 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51030","activity_notes":"I'm afraid I couldn't unblock the dishwasher though. Could you ask someone to come about that asap? I'd forgotten what a pain it is to wash up by hand!Also, a hinge on one of the living room doors is coming off, two of the wall hooks for the black blinds have fallen off (they were glued on), some of the specialty light bulbs (over the hob and one of the bathroom wall lights) have blown and the chain for one of the front bedroom blinds has come off.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 10:50 (sandra)<\/b>emailed for access <\/p>

20\/08\/2019 10:53 (sandra)<\/b>List of works complete, replaced lamps in kitchen extractor hood and replaced lamps in bathroom wall hung lights<\/p>

20\/08\/2019 10:53 (sandra)<\/b>still not working so an electrician will be required,I have attached a photo of the light ballast.<\/p>

21\/08\/2019 14:21 (sandra)<\/b>ballast has been ordered <\/p>

22\/08\/2019 09:09 (sandra)<\/b>It was blocked with what looked like bits of food. Judging by the the state of the grill around the filter, it's never been cleaned. I don't know who he asked, you or MJ Mapp, but he was told to put drain unblocking chemical in the dishwasher which made a bit of a mess but luckily didn't damage anything. It took a while to clear the chemical from the dishwasher but it's all working fine. <\/p>

13\/09\/2019 09:33 (sandra)<\/b>Tenant is ill . Cant fit today <\/p>

18\/09\/2019 15:53 (sandra)<\/b>booked for friday <\/p>

24\/09\/2019 11:05 (sandra)<\/b>provisionally booked for Friday <\/p>

26\/09\/2019 15:21 (jane)<\/b>Attending on Friday 27th September in the morning, access via the tenant <\/p>

27\/09\/2019 15:30 (jane)<\/b>Ballast replaced to lights <\/p>

30\/09\/2019 09:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/10\/2019 15:55 (jane)<\/b>Blind has been repaired Fitted new blind hook to read door Removed broken Perko door closure Thermostatic control valve not working. Removed to ease and adjust. All ok<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41652","activity_ticket_id":"42212","ticket_reference":"HDT43293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler pressure","ticket_address_1":"Flat 2","ticket_address_2":"36a Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/19","activity_end":"2019-08-19 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51031","activity_notes":"boiler pressureattend with keys","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41653","activity_ticket_id":"42213","ticket_reference":"HDT43294","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet slow to fill","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6DW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/08\/19","activity_end":"2019-08-19 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51032","activity_notes":"Please attend site for Flat 1 as they have reported the following issue with their toilet:It "does not flush properly. It takes forever to fill up and no one can use the bathroom for the next 15minutes."","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2019 11:04 (sandra)<\/b>booked for today 20\/8 keys<\/p>

22\/08\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41654","activity_ticket_id":"42086","ticket_reference":"HDT43167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower and intercom issue - Access via keys ","ticket_address_1":"Flat 6, 38a William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/08\/19","activity_end":"2019-08-19 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51033","activity_notes":"there are a couple of further issues at the Flat in that the buzzer from the street has stopped working and the shower fitting is loose from the wall and keeps popping out. Could these issues be remedied asap please","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2019 16:56 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/08\/2019 08:14 (sandra )<\/b>(Ticket Closed)<\/p>

29\/08\/2019 11:05 (jane)<\/b>Intercom engineer attended site and traced the problem to an open circuit cable between the door unitand the video monitor within Flat 6.Whilst on site we found cable damaged on Flat 5's line. There was no obvious cut or damage along thevisible cable route therefore we assuming there may well be rodent activity along the section where thecable enters the ducting.To overcome this existing problem for both flats, to allow to rewire from the door panel to the flats, theworks will take approximately two days, commission on completion and leave system in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41655","activity_ticket_id":"42214","ticket_reference":"HDT43295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler seal is leaking ","ticket_address_1":"Flat 3 ","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/19","activity_end":"2019-08-19 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51034","activity_notes":"the boiler seal is leaking ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41656","activity_ticket_id":"42168","ticket_reference":"HDT43249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 19th August ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/19","activity_end":"2019-08-20 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51035","activity_notes":"inter Tenancy checks - 19th August Could we book in an ITC on the 19th of August in the PM? Could we also do a test to isolate the electricity in the apartment and then see if there is still a drain on its electricity? The tenant has experienced very high usage which they cant understand and there is a worry that there may be extras connected to their electric. ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2019 11:25 (sandra)<\/b>PICTURE OF BROKEN DIMMER TO BE SENT <\/p>

27\/08\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

27\/08\/2019 15:07 (sandra)<\/b>Replace faulty dimmer module in main room<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41657","activity_ticket_id":"42181","ticket_reference":"HDT43262","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"St Martins Courtyard - Gate Service","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/09\/19","activity_end":"2019-09-06 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51036","activity_notes":"To service the yard gates every six months and provide a service sheet to the client","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2019 09:14 (sandra)<\/b>emailed client to proceed <\/p>

20\/08\/2019 09:34 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

20\/08\/2019 09:35 (sandra)<\/b>Hi Sandra please hold off for now on this Tim Harris | Estates Manager<\/p>

03\/09\/2019 10:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41658","activity_ticket_id":"42215","ticket_reference":"HDT43296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hatch needed and alarm resited","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/19","activity_end":"2019-08-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51037","activity_notes":"We need to install an additional access hatch into the boiler room ceiling. The co alarm will need to be re-sited due to the limited space available.","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2019 09:18 (sandra)<\/b>We need to install an additional access hatch into the boiler room ceiling. The co alarm will need to be re-sited due to the limited space available.Cost 225 incl vat.<\/p>

23\/08\/2019 17:00 (sandra)<\/b>Booked for Tuesday <\/p>

27\/08\/2019 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41659","activity_ticket_id":"42216","ticket_reference":"HDT43297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head issues ","ticket_address_1":"Flat 2","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/08\/19","activity_end":"2019-08-20 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51038","activity_notes":"Tenant reported :the shower head is having the same issues as before. When we turn the water on to the overhead shower head, water bursts out of the sides of the shower head. ","activity_timesheet":"1","ticket_notes_combined":"

20\/08\/2019 11:04 (sandra)<\/b>keys today <\/p>

20\/08\/2019 13:00 (jane)<\/b>Shower head on order <\/p>

27\/08\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>

27\/08\/2019 13:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/08\/2019 10:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41660","activity_ticket_id":"42217","ticket_reference":"HDT43298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower screen replacement ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/09\/19","activity_end":"2019-09-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51039","activity_notes":"Tenant reported:Regarding the shower, it is combined with a bathtub and there is a glass protection that covers roughly 1\/3 of the bathtub side. But on the lower part of the protection the gummy material is clearly damaged and doesn't serve its purpose of not letting water out when using the shower. ","activity_timesheet":"1","ticket_notes_combined":"

20\/08\/2019 11:29 (sandra)<\/b>8am wednesday <\/p>

21\/08\/2019 09:34 (sandra)<\/b>shower seal obsolete. price given to replace shower screen <\/p>

06\/09\/2019 10:15 (sandra)<\/b>Provisionally booked for Tuesday 10th <\/p>

10\/09\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41661","activity_ticket_id":"42218","ticket_reference":"HDT43299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13059 - Flat 3, 43 Goodge Street ","ticket_address_1":"Flat 3, 43 Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/08\/19","activity_end":"2019-08-22 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51040","activity_notes":"Replacement cylinder ","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2019 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41662","activity_ticket_id":"42219","ticket_reference":"HDT43300","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/19","activity_end":"2019-08-20 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51041","activity_notes":"Please arrange for electrician to attend site and investigate as tenant has reported the following:Light in shared corridor has gone out","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2019 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41663","activity_ticket_id":"42220","ticket_reference":"HDT43301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window needs replacement piece ","ticket_address_1":"Flat 5","ticket_address_2":"39A King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/19","activity_end":"2019-08-20 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51042","activity_notes":"window needs to be cut out and replaced exeternally to avoid leaks","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2019 16:47 (sandra)<\/b>cut out and replaced part of window frame<\/p>

03\/09\/2019 15:22 (sandra)<\/b>THURSDAY WITH KEYS <\/p>

05\/09\/2019 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41664","activity_ticket_id":"42168","ticket_reference":"HDT43249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 19th August ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/19","activity_end":"2019-08-20 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51043","activity_notes":"inter Tenancy checks - 19th August Could we book in an ITC on the 19th of August in the PM? Could we also do a test to isolate the electricity in the apartment and then see if there is still a drain on its electricity? The tenant has experienced very high usage which they cant understand and there is a worry that there may be extras connected to their electric. ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2019 11:25 (sandra)<\/b>PICTURE OF BROKEN DIMMER TO BE SENT <\/p>

27\/08\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>

27\/08\/2019 15:07 (sandra)<\/b>Replace faulty dimmer module in main room<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41665","activity_ticket_id":"42198","ticket_reference":"HDT43279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/19","activity_end":"2019-08-20 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51044","activity_notes":"investigate leak and replace alarms ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2019 09:21 (sandra)<\/b>In the mean time Roy will be back tomorrow afternoon to carry out the repairs to the kitchen area and make safe electrics.Please allow access. <\/p>

16\/08\/2019 10:56 (sandra)<\/b>we are unable to replace kitchen heat detector today because it's still damp.It will be replaced tomorrow morning around 8.30am. Reddan will access with management keys if you are not around. Thanks<\/p>

16\/08\/2019 10:59 (sandra)<\/b>FLAT 2.3 Lights not working in the kitchen Possibly dimmer modules as all other lights are working and RCD okCeiling and walls in lounge and kitchen Need stain blocking and paintingHallway ceiling needs stain blocking and paintingBedroom ceiling needs stain blocking and painting FLAT 3.3Kitchen\/Lounge Ceiling and walls need stain blocking and painting PHOTOS ARE OF DAMAGE TO 3.3<\/p>

16\/08\/2019 13:32 (sandra)<\/b>Good morning Gary, please allow Roy to have keys to :Flat 2.3 & Flat 3.3 - 28 Lisle st.Roy, gutters from the top floor flat have been clear but please check that leaks will not occur to these both flats when it rains. <\/p>

19\/08\/2019 09:03 (sandra )<\/b>(Ticket Closed)<\/p>

19\/08\/2019 09:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/08\/2019 09:20 (sandra)<\/b>Dimmer modules have been ordered <\/p>

19\/08\/2019 15:29 (sandra)<\/b>lights are all works but the heat alarm needs to be replaced again due to the leak.<\/p>

20\/08\/2019 09:29 (sandra)<\/b>all lights working. heat alarm to be replaced once it has dried out.<\/p>

20\/08\/2019 12:53 (sandra)<\/b>new module ordered <\/p>

21\/08\/2019 11:09 (sandra)<\/b>ordered replacement dimmer modules<\/p>

30\/08\/2019 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41666","activity_ticket_id":"42221","ticket_reference":"HDT43302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of Rubbish","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/19","activity_end":"2019-08-20 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51045","activity_notes":"Removal of Rubbish","activity_timesheet":"1","ticket_notes_combined":"

20\/08\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41667","activity_ticket_id":"42174","ticket_reference":"HDT43255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/08\/19","activity_end":"2019-08-20 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51046","activity_notes":"3) The underfloor heating control - Its been showing error for a while and once again, Im not sure how to fix this. Do you have guidance for me that I can follow since although its been fine recently with warmer weather, I would like this to be fixed before winter comes.Ill be available at home on Wednesday before 2pm, so if you want to arrange a visit for either of the above questions let me know.","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2019 11:53 (sandra)<\/b>Have fixed all problems.....Except shower Low water pressure on boiler. Repressurised and water temperature now ok Batteries replaced on underfloor heating. This seems to have sorted the error code and is now working. Michael may need to attend to reset clocks but tenant will let us know if she can't do it.SHOWER LEAK Shower tray is not level. When shower is used the water fall runs into this corner before running along door then into the outlet. IMPOSSIBLE TO BALANCE SHOWER TRAY CORRECTLY UNLESS RIPPING OUT SHOWER.Shower door may need removing and silicone added to behind frame and resilicone base of door. This will break down in time and the best solution is to correctly balance shower tray. Another possibility is another type of shower door where you have better fixings on this side where leak is but again because of water flow it will eventually break down.<\/p>

16\/08\/2019 15:05 (sandra )<\/b>(Ticket Closed)<\/p>

20\/08\/2019 14:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/08\/2019 11:06 (sandra)<\/b>wednesday at 11 <\/p>

22\/08\/2019 16:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41669","activity_ticket_id":"42223","ticket_reference":"HDT43304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Town Portfolio","ticket_address_1":"Chinatown Town Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/09\/19","activity_end":"2019-09-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51048","activity_notes":"11 Gerrard Streetflat 3 and 4 with keys about 11 tomorrow","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 14:05 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury sent<\/p>

22\/08\/2019 16:20 (sandra)<\/b>14-16 Rupert Street24 Rupert Street26 Rupert Street34 Rupert Street36-40 Rupert Streetall the above have been completed <\/p>

23\/08\/2019 12:56 (sandra)<\/b>70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesburysent iain<\/p>

27\/08\/2019 08:22 (sandra)<\/b>80 Shaftesbury 82-88 Shaftesbury 94 Shaftesbury1-3 H&D yard4-6 Gerrard Street sent to Dan <\/p>

27\/08\/2019 11:46 (sandra)<\/b>8 Gerrard Street completed <\/p>

27\/08\/2019 11:47 (sandra)<\/b>13 Gerrard Street completed <\/p>

27\/08\/2019 11:47 (sandra)<\/b>14 Gerrard - Completed <\/p>

27\/08\/2019 11:48 (sandra)<\/b>access needed to top floor flats at 8, 9 and 10 Gerrard <\/p>

27\/08\/2019 11:49 (sandra)<\/b>access needed to flats 3 and 4 11 Gerrard Street <\/p>

27\/08\/2019 11:50 (sandra)<\/b>94 Shaftesbury - completed <\/p>

27\/08\/2019 11:51 (sandra)<\/b>82-88 Shaftesbury Avenue - completed <\/p>

03\/09\/2019 10:39 (sandra)<\/b>8 - 10 GERRARD STREET DOESNT HAVE TO BE DONE AS THERE HAS BEEN WORKS IN HERE AND THE CONTRACTORS HAVE DONE IT<\/p>

03\/09\/2019 10:44 (sandra)<\/b>Need access to 48 Newman Street <\/p>

03\/09\/2019 10:46 (sandra)<\/b>11 Gerrard needs access <\/p>

06\/09\/2019 10:37 (sandra)<\/b>emailed for access to 11 Gerrard to complete all roof works <\/p>

10\/09\/2019 13:19 (sandra)<\/b>11 Gerrard Cleared <\/p>

10\/09\/2019 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41670","activity_ticket_id":"42224","ticket_reference":"HDT43305","ticket_client":"1536","client_name":"Gudrun Sjoden","ticket_title":"adjusting front door hinges and adjusting the lock ","ticket_address_1":"65-67 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9DG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/19","activity_end":"2019-08-20 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51049","activity_notes":"adjusting front door hinges and adjusting the lock ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41671","activity_ticket_id":"42222","ticket_reference":"HDT43303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/19","activity_end":"2019-08-20 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51050","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks,Reddan, please collect keys from site office,","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 16:29 (sandra)<\/b>Blinds on order Details of blind for quote\/order.White wooden venetian blind wi th 50mm slats and 2 white ribbons.730 wide x 1860 drop.<\/p>

23\/08\/2019 12:26 (sandra)<\/b>Frame to ensuite bathroom door and door to the lounge from the lobby need to be touched up<\/p>

29\/08\/2019 14:36 (sandra)<\/b>carried out repairs to waste pipe <\/p>

03\/09\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41672","activity_ticket_id":"42225","ticket_reference":"HDT43306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water pouring outside window ","ticket_address_1":"2nd floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/19","activity_end":"2019-08-20 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51051","activity_notes":"can you attend and look out of the window of the 2nd floor flat and see where the water is coming from","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41673","activity_ticket_id":"42196","ticket_reference":"HDT43277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/08\/19","activity_end":"2019-08-20 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51052","activity_notes":"some decoration needed to bedroom bathroom and kitchen07967142608 Tel ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2019 11:40 (sandra)<\/b>2.30 TUESDAY <\/p>

20\/08\/2019 16:36 (sandra)<\/b>blinds on order <\/p>

03\/09\/2019 14:47 (sandra)<\/b>waiting for tenant to book this in <\/p>

05\/09\/2019 12:04 (sandra)<\/b>blind fitted <\/p>

06\/09\/2019 16:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41674","activity_ticket_id":"42220","ticket_reference":"HDT43301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window needs replacement piece ","ticket_address_1":"Flat 5","ticket_address_2":"39A King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/08\/19","activity_end":"2019-08-20 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51053","activity_notes":"window needs to be cut out and replaced exeternally to avoid leaks","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2019 16:47 (sandra)<\/b>cut out and replaced part of window frame<\/p>

03\/09\/2019 15:22 (sandra)<\/b>THURSDAY WITH KEYS <\/p>

05\/09\/2019 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41675","activity_ticket_id":"42226","ticket_reference":"HDT43307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights clicking noise ","ticket_address_1":"2nd floor common parts ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/19","activity_end":"2019-08-21 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51054","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported.-Clicking sound from lightings & lamps need replacing.Reddan, Alan is aware of this.","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2019 15:06 (sandra)<\/b>Disconnect faulty light fitting and order replacement<\/p>

30\/08\/2019 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41676","activity_ticket_id":"42222","ticket_reference":"HDT43303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/19","activity_end":"2019-08-21 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51055","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks,Reddan, please collect keys from site office,","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 16:29 (sandra)<\/b>Blinds on order Details of blind for quote\/order.White wooden venetian blind wi th 50mm slats and 2 white ribbons.730 wide x 1860 drop.<\/p>

23\/08\/2019 12:26 (sandra)<\/b>Frame to ensuite bathroom door and door to the lounge from the lobby need to be touched up<\/p>

29\/08\/2019 14:36 (sandra)<\/b>carried out repairs to waste pipe <\/p>

03\/09\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41677","activity_ticket_id":"42227","ticket_reference":"HDT43308","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"to fit new bathroom unit and taps ","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8 7QG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/08\/19","activity_end":"2019-08-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51056","activity_notes":"to fit new bathroom unit and taps supplied by client ","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 14:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41678","activity_ticket_id":"42228","ticket_reference":"HDT43309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"19-20 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/08\/19","activity_end":"2019-08-21 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51057","activity_notes":"Gas Safety Inspection - commercial boiler ","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2019 16:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41679","activity_ticket_id":"42229","ticket_reference":"HDT43310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear downpipe","ticket_address_1":"Flat 6a","ticket_address_2":"55-56 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/19","activity_end":"2019-08-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51058","activity_notes":"Please provide a works order for Reddan to attend to unblock downpipe causing leak into Fogg's Tavern.Please can you provide the Rams and confirm how soon this can be carried out so we can arrange access with the apartment flat 6a.","activity_timesheet":"1","ticket_notes_combined":"

21\/08\/2019 16:46 (sandra)<\/b>booked for Thursday 9a m<\/p>

22\/08\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41680","activity_ticket_id":"42094","ticket_reference":"HDT43175","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To order 2No chairs for delivery ","ticket_address_1":"Seven Dials Estate Office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"21\/08\/19","activity_end":"2019-08-21 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51059","activity_notes":"To order 2No chairs for delivery ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2019 10:55 (jane)<\/b>Awaiting confirmation from Rowan if link sent him is acceptable <\/p>

12\/08\/2019 09:52 (jane)<\/b>Chairs have been ordered, seven day lead-time<\/p>

21\/08\/2019 12:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41681","activity_ticket_id":"42229","ticket_reference":"HDT43310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear downpipe","ticket_address_1":"Flat 6a","ticket_address_2":"55-56 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/08\/19","activity_end":"2019-08-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51060","activity_notes":"Please provide a works order for Reddan to attend to unblock downpipe causing leak into Fogg's Tavern.Please can you provide the Rams and confirm how soon this can be carried out so we can arrange access with the apartment flat 6a.","activity_timesheet":"1","ticket_notes_combined":"

21\/08\/2019 16:46 (sandra)<\/b>booked for Thursday 9a m<\/p>

22\/08\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41682","activity_ticket_id":"42230","ticket_reference":"HDT43311","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13056 - Flat 7, 86 Portland Place ","ticket_address_1":"Flat 7, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/08\/19","activity_end":"2019-08-21 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51061","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41683","activity_ticket_id":"42231","ticket_reference":"HDT43312","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door Lock","ticket_address_1":"25 Luxborough Street ","ticket_address_2":"(Marylebone Exchange)","ticket_town":"London","ticket_county":"","ticket_postcode":"W2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/19","activity_end":"2019-08-22 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51062","activity_notes":"Can we have the door lock checked please as the riser cupboard door is not closing securely. The door is just inside the front door to the right hand side. ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 16:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41684","activity_ticket_id":"42232","ticket_reference":"HDT43313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To hang pictures ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/08\/19","activity_end":"2019-08-22 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51063","activity_notes":"We have pictures to be hung in the meeting room tomorrow-Friday.Please assign to Reddan to attend.Reddan, Travis is aware and Anthony will ring him when the pictures are ready. If Travis is not available, anyone can do this.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2019 09:40 (sandra)<\/b>WEDNESDAY 28TH <\/p>

29\/08\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41685","activity_ticket_id":"42233","ticket_reference":"HDT43314","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"staining appeared ","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/19","activity_end":"2019-08-22 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51064","activity_notes":"I understand there is a staining issue appeared, I have asked Reddan to attend to investigate,","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 16:24 (sandra)<\/b>mastic seals replaced <\/p>

13\/09\/2019 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41686","activity_ticket_id":"42201","ticket_reference":"HDT43282","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13047 - 7a Langley Street ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/08\/19","activity_end":"2019-08-22 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51065","activity_notes":"To supply and fit new polar water pump for polar bullet ice maker, commission and leave in full working order on completion ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2019 11:01 (sandra)<\/b>booked for Wednesday morning <\/p>

03\/09\/2019 09:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41687","activity_ticket_id":"42234","ticket_reference":"HDT43315","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13063 - 17 Slingsby Place - Bin Room - PO attached ","ticket_address_1":"17 Slingsby Place - Bin Room ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/08\/19","activity_end":"2019-08-22 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51066","activity_notes":"To remove 3No existing low level sockets, cut back conduit and supply and fit 3No new RCD weatherproof socket outlets at high level, commission on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 11:47 (sandra)<\/b>Wednesday 4th <\/p>

05\/09\/2019 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41688","activity_ticket_id":"42235","ticket_reference":"HDT43316","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13065 - Unit 33, 11 Upper St Martins Lane - PO attached ","ticket_address_1":"Unit 33, 11 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/19","activity_end":"2019-09-22 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51067","activity_notes":"To carry out a full emergency lighting test to above and then carry out monthly testing up to January 2020.","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2019 09:26 (jane)<\/b>Emergency light test Unable to carry out due to power being left off, to return Friday<\/p>

03\/09\/2019 11:46 (sandra)<\/b>on going once a month testing until January <\/p>

20\/09\/2019 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41689","activity_ticket_id":"42236","ticket_reference":"HDT43317","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13064 - Unit 33, 11 Upper St Martins Lane - PO attached ","ticket_address_1":"Unit 33, 11 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/08\/19","activity_end":"2019-08-22 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51068","activity_notes":"To replace all blown lamps to restaurant, test on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2019 09:25 (jane)<\/b>Replace blown lamps and order 2x ballast for 2 faulty fittings kitchen area<\/p>

03\/09\/2019 08:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41690","activity_ticket_id":"42237","ticket_reference":"HDT43318","ticket_client":"2047","client_name":"Beechbrook Capital LLP","ticket_title":"door handle has come off ","ticket_address_1":"1st Floor office ","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4ER","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/08\/19","activity_end":"2019-08-22 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51069","activity_notes":"door handle has come off ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41691","activity_ticket_id":"42222","ticket_reference":"HDT43303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/08\/19","activity_end":"2019-08-22 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51070","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks,Reddan, please collect keys from site office,","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 16:29 (sandra)<\/b>Blinds on order Details of blind for quote\/order.White wooden venetian blind wi th 50mm slats and 2 white ribbons.730 wide x 1860 drop.<\/p>

23\/08\/2019 12:26 (sandra)<\/b>Frame to ensuite bathroom door and door to the lounge from the lobby need to be touched up<\/p>

29\/08\/2019 14:36 (sandra)<\/b>carried out repairs to waste pipe <\/p>

03\/09\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41692","activity_ticket_id":"42233","ticket_reference":"HDT43314","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"staining appeared ","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/09\/19","activity_end":"2019-09-12 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51071","activity_notes":"I understand there is a staining issue appeared, I have asked Reddan to attend to investigate,Please attend site: Flat 6 - Goodwins House to investigate water staining on the ceiling which is damp to touch. There has previously been an issue with the flat above, their shower was leaking through, we suspected the issue ","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2019 16:24 (sandra)<\/b>mastic seals replaced <\/p>

13\/09\/2019 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41693","activity_ticket_id":"42223","ticket_reference":"HDT43304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Town Portfolio","ticket_address_1":"Chinatown Town Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/08\/19","activity_end":"2019-08-23 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51072","activity_notes":"Chinatown Town Portfolio 70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesbury","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 14:05 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury sent<\/p>

22\/08\/2019 16:20 (sandra)<\/b>14-16 Rupert Street24 Rupert Street26 Rupert Street34 Rupert Street36-40 Rupert Streetall the above have been completed <\/p>

23\/08\/2019 12:56 (sandra)<\/b>70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesburysent iain<\/p>

27\/08\/2019 08:22 (sandra)<\/b>80 Shaftesbury 82-88 Shaftesbury 94 Shaftesbury1-3 H&D yard4-6 Gerrard Street sent to Dan <\/p>

27\/08\/2019 11:46 (sandra)<\/b>8 Gerrard Street completed <\/p>

27\/08\/2019 11:47 (sandra)<\/b>13 Gerrard Street completed <\/p>

27\/08\/2019 11:47 (sandra)<\/b>14 Gerrard - Completed <\/p>

27\/08\/2019 11:48 (sandra)<\/b>access needed to top floor flats at 8, 9 and 10 Gerrard <\/p>

27\/08\/2019 11:49 (sandra)<\/b>access needed to flats 3 and 4 11 Gerrard Street <\/p>

27\/08\/2019 11:50 (sandra)<\/b>94 Shaftesbury - completed <\/p>

27\/08\/2019 11:51 (sandra)<\/b>82-88 Shaftesbury Avenue - completed <\/p>

03\/09\/2019 10:39 (sandra)<\/b>8 - 10 GERRARD STREET DOESNT HAVE TO BE DONE AS THERE HAS BEEN WORKS IN HERE AND THE CONTRACTORS HAVE DONE IT<\/p>

03\/09\/2019 10:44 (sandra)<\/b>Need access to 48 Newman Street <\/p>

03\/09\/2019 10:46 (sandra)<\/b>11 Gerrard needs access <\/p>

06\/09\/2019 10:37 (sandra)<\/b>emailed for access to 11 Gerrard to complete all roof works <\/p>

10\/09\/2019 13:19 (sandra)<\/b>11 Gerrard Cleared <\/p>

10\/09\/2019 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41694","activity_ticket_id":"42238","ticket_reference":"HDT43319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace lamps in common parts ","ticket_address_1":"11 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/19","activity_end":"2019-08-23 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51073","activity_notes":"Please raise a work order for reddan to replace lamps to 4 x light fittings in common parts.Alan is aware.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2019 15:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41695","activity_ticket_id":"41977","ticket_reference":"HDT43058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 23rd August ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/08\/19","activity_end":"2019-08-23 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51074","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2019 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41696","activity_ticket_id":"42239","ticket_reference":"HDT43320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/19","activity_end":"2019-09-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51075","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:47 (sandra)<\/b>6th<\/p>

06\/09\/2019 10:56 (sandra)<\/b>Bedroom Alarm has been ripped off the ceiling Building sounder has been taped over Kitchen Alarm out of date Bedroom and hallway Within date but 2021 replace date<\/p>

06\/09\/2019 11:07 (sandra)<\/b>Alarms have been ordered <\/p>

09\/09\/2019 08:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41697","activity_ticket_id":"42239","ticket_reference":"HDT43320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/19","activity_end":"2019-09-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51076","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:47 (sandra)<\/b>6th<\/p>

06\/09\/2019 10:56 (sandra)<\/b>Bedroom Alarm has been ripped off the ceiling Building sounder has been taped over Kitchen Alarm out of date Bedroom and hallway Within date but 2021 replace date<\/p>

06\/09\/2019 11:07 (sandra)<\/b>Alarms have been ordered <\/p>

09\/09\/2019 08:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41698","activity_ticket_id":"42223","ticket_reference":"HDT43304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Town Portfolio","ticket_address_1":"Chinatown Town Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/19","activity_end":"2019-08-23 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51077","activity_notes":"Chinatown Town Portfolio 70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesbury ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 14:05 (sandra)<\/b>52 Shaftesbury Avenue 58a Shaftesbury Avenue 62 Shaftesbury Avenue 66 shaftesbury 68 shaftesbury sent<\/p>

22\/08\/2019 16:20 (sandra)<\/b>14-16 Rupert Street24 Rupert Street26 Rupert Street34 Rupert Street36-40 Rupert Streetall the above have been completed <\/p>

23\/08\/2019 12:56 (sandra)<\/b>70 Shaftesbury 72 Shaftesbury Avenue74 Shaftesbury Avenue76 Shaftesbury Avenue78 Shaftesburysent iain<\/p>

27\/08\/2019 08:22 (sandra)<\/b>80 Shaftesbury 82-88 Shaftesbury 94 Shaftesbury1-3 H&D yard4-6 Gerrard Street sent to Dan <\/p>

27\/08\/2019 11:46 (sandra)<\/b>8 Gerrard Street completed <\/p>

27\/08\/2019 11:47 (sandra)<\/b>13 Gerrard Street completed <\/p>

27\/08\/2019 11:47 (sandra)<\/b>14 Gerrard - Completed <\/p>

27\/08\/2019 11:48 (sandra)<\/b>access needed to top floor flats at 8, 9 and 10 Gerrard <\/p>

27\/08\/2019 11:49 (sandra)<\/b>access needed to flats 3 and 4 11 Gerrard Street <\/p>

27\/08\/2019 11:50 (sandra)<\/b>94 Shaftesbury - completed <\/p>

27\/08\/2019 11:51 (sandra)<\/b>82-88 Shaftesbury Avenue - completed <\/p>

03\/09\/2019 10:39 (sandra)<\/b>8 - 10 GERRARD STREET DOESNT HAVE TO BE DONE AS THERE HAS BEEN WORKS IN HERE AND THE CONTRACTORS HAVE DONE IT<\/p>

03\/09\/2019 10:44 (sandra)<\/b>Need access to 48 Newman Street <\/p>

03\/09\/2019 10:46 (sandra)<\/b>11 Gerrard needs access <\/p>

06\/09\/2019 10:37 (sandra)<\/b>emailed for access to 11 Gerrard to complete all roof works <\/p>

10\/09\/2019 13:19 (sandra)<\/b>11 Gerrard Cleared <\/p>

10\/09\/2019 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41699","activity_ticket_id":"42240","ticket_reference":"HDT43321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/19","activity_end":"2019-09-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51078","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41700","activity_ticket_id":"42240","ticket_reference":"HDT43321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/19","activity_end":"2019-09-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51079","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41701","activity_ticket_id":"42241","ticket_reference":"HDT43322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51080","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 08:47 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

20\/09\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41702","activity_ticket_id":"42241","ticket_reference":"HDT43322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/19","activity_end":"2019-09-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51081","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 08:47 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

20\/09\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41703","activity_ticket_id":"42242","ticket_reference":"HDT43323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/19","activity_end":"2019-09-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51082","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41704","activity_ticket_id":"42242","ticket_reference":"HDT43323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/19","activity_end":"2019-09-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51083","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41705","activity_ticket_id":"42243","ticket_reference":"HDT43324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51084","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 08:46 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

20\/09\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41706","activity_ticket_id":"42243","ticket_reference":"HDT43324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/19","activity_end":"2019-09-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51085","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 08:46 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

20\/09\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41707","activity_ticket_id":"42244","ticket_reference":"HDT43325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51086","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 08:45 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

20\/09\/2019 12:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41708","activity_ticket_id":"42244","ticket_reference":"HDT43325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/19","activity_end":"2019-09-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51087","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 08:45 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

20\/09\/2019 12:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41709","activity_ticket_id":"42245","ticket_reference":"HDT43326","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/19","activity_end":"2019-09-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51088","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41710","activity_ticket_id":"42245","ticket_reference":"HDT43326","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/19","activity_end":"2019-09-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51089","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41711","activity_ticket_id":"42246","ticket_reference":"HDT43327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/19","activity_end":"2019-09-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51090","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41712","activity_ticket_id":"42246","ticket_reference":"HDT43327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/19","activity_end":"2019-09-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51091","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41713","activity_ticket_id":"42247","ticket_reference":"HDT43328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/19","activity_end":"2019-09-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51092","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41714","activity_ticket_id":"42247","ticket_reference":"HDT43328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/19","activity_end":"2019-09-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51093","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41715","activity_ticket_id":"42248","ticket_reference":"HDT43329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/19","activity_end":"2019-09-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51094","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41716","activity_ticket_id":"42248","ticket_reference":"HDT43329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/19","activity_end":"2019-09-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51095","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41717","activity_ticket_id":"42249","ticket_reference":"HDT43330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/19","activity_end":"2019-09-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51096","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41718","activity_ticket_id":"42249","ticket_reference":"HDT43330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/19","activity_end":"2019-09-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51097","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41719","activity_ticket_id":"42250","ticket_reference":"HDT43331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 8","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/19","activity_end":"2019-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51098","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/09\/2019 10:52 (sandra)<\/b>booked 19th <\/p>

20\/09\/2019 12:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41720","activity_ticket_id":"42250","ticket_reference":"HDT43331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 8","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/19","activity_end":"2019-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51099","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 10:52 (sandra)<\/b>booked 19th <\/p>

20\/09\/2019 12:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41721","activity_ticket_id":"42251","ticket_reference":"HDT43332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 9","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/19","activity_end":"2019-09-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51100","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 11:53 (sandra)<\/b>hob has failed PAT and email sent to client <\/p>

20\/09\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41722","activity_ticket_id":"42251","ticket_reference":"HDT43332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 9","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/19","activity_end":"2019-09-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51101","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 11:53 (sandra)<\/b>hob has failed PAT and email sent to client <\/p>

20\/09\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41723","activity_ticket_id":"42252","ticket_reference":"HDT43333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 10","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51102","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41724","activity_ticket_id":"42252","ticket_reference":"HDT43333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 10","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51103","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41725","activity_ticket_id":"42253","ticket_reference":"HDT43334","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/19","activity_end":"2019-09-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51104","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41726","activity_ticket_id":"42253","ticket_reference":"HDT43334","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/19","activity_end":"2019-09-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51105","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41727","activity_ticket_id":"42254","ticket_reference":"HDT43335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/19","activity_end":"2019-09-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51106","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 13:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41728","activity_ticket_id":"42254","ticket_reference":"HDT43335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/19","activity_end":"2019-09-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51107","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 13:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41729","activity_ticket_id":"42256","ticket_reference":"HDT43337","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13068 - 139 Queen Alexandra Mansions, London, WC1H 9DL","ticket_address_1":"139 Queen Alexandra Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/08\/19","activity_end":"2019-08-23 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51108","activity_notes":"Redecoration of bathroom ceiling ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2019 11:11 (jane)<\/b>Works programmed in for Tuesday 3rd September, access via keys from Davis Brown offices <\/p>

03\/09\/2019 14:46 (sandra)<\/b>started 3.9<\/p>

04\/09\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41730","activity_ticket_id":"42255","ticket_reference":"HDT43336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13067 - Flat 2, 62a Goodge Street ","ticket_address_1":"Flat 2, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51109","activity_notes":"To carefully remove existing faulty shower door and panel and dispose of correctly at waste transfer site.To then supply and install new sliding shower door and panel into place to match, commission on completion and apply new silicone beading.Leave site clean and tidy","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 10:43 (sandra)<\/b>On order for delivery to office <\/p>

06\/09\/2019 12:21 (sandra)<\/b>provisionally booked for Tuesday 10th<\/p>

09\/09\/2019 11:08 (sandra)<\/b>provisionally booked for the 19th <\/p>

20\/09\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41731","activity_ticket_id":"42257","ticket_reference":"HDT43338","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Assist with Appliances for pest control","ticket_address_1":"175C Camberwell Grove ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE5 0HB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/09\/19","activity_end":"2019-09-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51110","activity_notes":"I dont think there is a great deal of work to be done so I guess I will book for 1.5-2 hrs on site. From what I gather it is a small kitchen with 4-6 base units- (it was particularly difficult getting any info from the technician ??!) If you can give me a few dates that are good for you, I will do my best to work around you.","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2019 14:36 (sandra)<\/b>BOOKED FOR MONDAY 2ND AT 8 AM <\/p>

02\/09\/2019 09:14 (sandra)<\/b>attended but Beaver engiener could not do the job. took out cooker and housing and refitted these items before leaving. However beaver engineer pulled out the spur unit and this has been fed back to the client to notify the tenant.<\/p>

03\/09\/2019 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41732","activity_ticket_id":"42258","ticket_reference":"HDT43339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blinds and window catch ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/19","activity_end":"2019-09-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51111","activity_notes":"Please attend site for Flat 21, 16a Rupert Street, as the blinds on the large window and the catch onthe same window frame are broken","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2019 08:10 (sandra)<\/b>WEDNESDAY 28TH BEFORE MID DAY <\/p>

28\/08\/2019 14:41 (jane)<\/b>Blind on order, seven day lead-time<\/p>

29\/08\/2019 08:19 (sandra)<\/b>window handle and blind on order <\/p>

29\/08\/2019 08:20 (sandra)<\/b>window handle refitted <\/p>

04\/09\/2019 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41733","activity_ticket_id":"42259","ticket_reference":"HDT43340","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"Radiator is leaking ","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/08\/19","activity_end":"2019-08-23 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51112","activity_notes":"Radiator is leaking in the toilet for some time ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41734","activity_ticket_id":"42260","ticket_reference":"HDT43341","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"board up ","ticket_address_1":"Flat 2","ticket_address_2":"14\/16 New Cavendish Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1G 8TS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"23\/08\/19","activity_end":"2019-08-23 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51113","activity_notes":"break in of premises needs boarding up","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2019 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41735","activity_ticket_id":"42261","ticket_reference":"HDT43342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door off hinges","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/08\/19","activity_end":"2019-08-27 09:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51114","activity_notes":"Tenant reported:There is a small cupboard which is off the 2nd bedroom. One the doors has come off the hinges. ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2019 09:07 (sandra)<\/b>keys can be used <\/p>

29\/08\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41736","activity_ticket_id":"42262","ticket_reference":"HDT43343","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"shop front ","ticket_address_1":"31 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/19","activity_end":"2019-08-27 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51115","activity_notes":"shop front to be decoarated ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41737","activity_ticket_id":"42264","ticket_reference":"HDT43345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Buttlewrap Restaurant ","ticket_address_2":"24 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/08\/19","activity_end":"2019-08-27 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51116","activity_notes":"leak into bubblewrap restaurant ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41738","activity_ticket_id":"42265","ticket_reference":"HDT43346","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrics to be checked after leak","ticket_address_1":"Ground Floor","ticket_address_2":"24 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/08\/19","activity_end":"2019-08-27 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51117","activity_notes":"electrics to be checked after leak and reinstatedfollow up to HDT 43345","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2019 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41739","activity_ticket_id":"42266","ticket_reference":"HDT43347","ticket_client":"2075","client_name":"Wittington Investments (Properties) Ltd","ticket_title":"emergency call out - ","ticket_address_1":"97 Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/08\/19","activity_end":"2019-08-27 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51118","activity_notes":"lock on front door has been broken and property is not secure ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41740","activity_ticket_id":"42267","ticket_reference":"HDT43348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in the bedroom","ticket_address_1":"Flat 2","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/08\/19","activity_end":"2019-08-27 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51119","activity_notes":"there was an apparent water leak in the bedroom ceiling, with water coming down through one of the spotlights and further water marks on the ceiling. It would be good if someone could look at this. Tomas ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2019 11:15 (sandra)<\/b>with keys <\/p>

28\/08\/2019 10:03 (sandra)<\/b>Leak investigation, return visit required to remove decking for further investigation<\/p>

03\/09\/2019 10:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41741","activity_ticket_id":"42268","ticket_reference":"HDT43349","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking tap in courtyard ","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PF","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/08\/19","activity_end":"2019-08-27 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51120","activity_notes":"leaking tap in courtyard","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2019 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41742","activity_ticket_id":"42270","ticket_reference":"HDT43351","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leaking toilet ","ticket_address_1":"47 Devonshire Mews","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/08\/19","activity_end":"2019-08-27 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51121","activity_notes":"leaking toilet ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2019 08:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41743","activity_ticket_id":"42271","ticket_reference":"HDT43352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"22\/22a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6QQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/08\/19","activity_end":"2019-08-27 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51122","activity_notes":"that there is a water leak at No.22Wardour Street, London, W1D 6QQ. The leak is on the 1st floor in the plant room, Basement & groundfloor is fine.27\/08\/2019 10:35 Darren.Campb","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2019 14:55 (sandra )<\/b>(Ticket Closed)<\/p>

23\/09\/2019 15:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/09\/2019 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41744","activity_ticket_id":"42227","ticket_reference":"HDT43308","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"to fit new bathroom unit and taps ","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8 7QG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/08\/19","activity_end":"2019-08-27 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51123","activity_notes":"to fit new bathroom unit and taps supplied by client ","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 14:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41745","activity_ticket_id":"41977","ticket_reference":"HDT43058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 23rd August ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/08\/19","activity_end":"2019-08-27 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51124","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2019 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41746","activity_ticket_id":"42216","ticket_reference":"HDT43297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head issues ","ticket_address_1":"Flat 2","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/08\/19","activity_end":"2019-08-27 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51125","activity_notes":"Tenant reported :the shower head is having the same issues as before. When we turn the water on to the overhead shower head, water bursts out of the sides of the shower head. ","activity_timesheet":"1","ticket_notes_combined":"

20\/08\/2019 11:04 (sandra)<\/b>keys today <\/p>

20\/08\/2019 13:00 (jane)<\/b>Shower head on order <\/p>

27\/08\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>

27\/08\/2019 13:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/08\/2019 10:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41747","activity_ticket_id":"42272","ticket_reference":"HDT43353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace broken shower head ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/08\/19","activity_end":"2019-08-27 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51126","activity_notes":"replace broken shower head ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2019 13:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41748","activity_ticket_id":"42115","ticket_reference":"HDT43196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ceiling redecoration after leak ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/19","activity_end":"2019-08-27 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51127","activity_notes":"Ceiling to be redecorated after leak from Flat above ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>

15\/08\/2019 12:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2019 10:58 (sandra)<\/b>Water still trapped in the ceiling which I have now released and it has filled up a bucket.This is 24 hrs after the rain fall yesterday.There is movement in the ceiling but at this moment I don't think there is a risk of it collapsing as long as there is no more rain tonight or tomorrow.We may have to secure it once dry It is not bowing.......luckily. Further inspection will be needed<\/p>

30\/08\/2019 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41749","activity_ticket_id":"42273","ticket_reference":"HDT43354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ceiling and walls ","ticket_address_1":"Flat 2","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/19","activity_end":"2019-08-27 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51128","activity_notes":"Apartment 2 living room ceiling and walls also affected by the leak. Guest will depart this Thursday 29th at 12pm can someone paint them at the same time.If you have anyone available on Thursday will be perfect, please let me know.","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2019 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41750","activity_ticket_id":"42274","ticket_reference":"HDT43355","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into the post office ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/19","activity_end":"2019-10-09 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51129","activity_notes":"Can we have a call out please to the above as water is coming through the ceiling of the porters office ?","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2019 14:35 (sandra)<\/b>access into flats above needed. emailed client <\/p>

05\/09\/2019 09:06 (sandra)<\/b>investigated and looks like is coming from Flat 1. Various access will be needed via the toilet cistern and shower to find the exact point of the leak.<\/p>

20\/09\/2019 10:35 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

20\/09\/2019 11:22 (sandra)<\/b>We have had a leak detection company in as the leaseholder did not want to disrupt his shower area only for the leak to be elsewhere and he bore the costs but it does seem to pin point to that area but we are waiting for the report and the dye which they put down to show!!! I will come back to you asap as to what we do next once we have their report.<\/p>

10\/10\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41751","activity_ticket_id":"42275","ticket_reference":"HDT43356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"air con is leaking ","ticket_address_1":"3rd Floor ","ticket_address_2":"21-22 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/08\/19","activity_end":"2019-08-27 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51130","activity_notes":"We have turned on the airconditioning units upstairs on the 3rd floor and the one in the kitchen is leaking water could we arrange for a technician to come and look at it. ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2019 14:31 (sandra)<\/b>I have taken a look at this and it appears to be the condensed pump is not working <\/p>

06\/09\/2019 15:20 (sandra)<\/b>Booked for Tuesday morning <\/p>

10\/09\/2019 10:58 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41752","activity_ticket_id":"42276","ticket_reference":"HDT43357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock on front door is faulty","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/08\/19","activity_end":"2019-08-28 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51131","activity_notes":"investigate and repair the broken lock of the front door.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2019 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41753","activity_ticket_id":"42277","ticket_reference":"HDT43358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sink and freezer issue","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/08\/19","activity_end":"2019-08-28 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51132","activity_notes":"1) on two occasions, there has been a strong rotten egg smell that has presented itself from the base of my sink. Research indicates this could be related to gasI am not sure if I should be concerned but wanted to raise it2) last week, I opened my freezer and found that the whole entire inside was essentially frozen solid, the walls, drawers, inside of drawers, and rest were frozen to the extent that it took multiple hours for it to break down ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/08\/2019 10:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/09\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41754","activity_ticket_id":"42278","ticket_reference":"HDT43359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service the abseil anchor point","ticket_address_1":"7-8 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/10\/19","activity_end":"2019-10-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51133","activity_notes":"To service the abseil anchor point","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2019 10:51 (jane)<\/b>Chased up a date with height safe contractors <\/p>

03\/10\/2019 15:46 (jane)<\/b>Programmed in for 11th Oct between 10am 2pm<\/p>

11\/10\/2019 14:24 (jane)<\/b>Re-programmed for 16th October <\/p>

24\/10\/2019 10:10 (jane)<\/b>Re-attending on Monday 28th between 10 and 2pm <\/p>

01\/11\/2019 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41755","activity_ticket_id":"42222","ticket_reference":"HDT43303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/08\/19","activity_end":"2019-08-28 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51134","activity_notes":"pipe under sink needs to be supported or it leaks. can you attend today with keys and repair the leak so that the pipe doesnt need to be support all the time ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2019 16:29 (sandra)<\/b>Blinds on order Details of blind for quote\/order.White wooden venetian blind wi th 50mm slats and 2 white ribbons.730 wide x 1860 drop.<\/p>

23\/08\/2019 12:26 (sandra)<\/b>Frame to ensuite bathroom door and door to the lounge from the lobby need to be touched up<\/p>

29\/08\/2019 14:36 (sandra)<\/b>carried out repairs to waste pipe <\/p>

03\/09\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41756","activity_ticket_id":"42279","ticket_reference":"HDT43360","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/12874 - 7a Langley Street ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/08\/19","activity_end":"2019-08-28 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51135","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2019 16:34 (jane)<\/b>Done 1270.00 +140.00 for lift wall on ground floor <\/p>

25\/09\/2019 16:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41757","activity_ticket_id":"42280","ticket_reference":"HDT43361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp in bathroom needs investigating","ticket_address_1":"Flat 4","ticket_address_2":"9 Charing Cross ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/19","activity_end":"2019-08-28 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51136","activity_notes":"damp in bathroom needs investigating","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 16:01 (sandra)<\/b>to investigate with damp meter <\/p>

03\/09\/2019 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41758","activity_ticket_id":"42281","ticket_reference":"HDT43362","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13072 - 17 Slingsby Place - Fire Escape Staircase ","ticket_address_1":"17 Slingsby Place - Fire Escape Staircase","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/08\/19","activity_end":"2019-08-28 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51137","activity_notes":"To supply and install new fuse spur and associated cabling for new camera position on rear fire escape ground floor level (location as as agreed on site)","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 11:47 (sandra)<\/b>Wednesday 4th <\/p>

09\/09\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41759","activity_ticket_id":"42282","ticket_reference":"HDT43363","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet not flushig ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"3rd Floor toilet ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/08\/19","activity_end":"2019-08-28 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51138","activity_notes":"toilet not flushing ","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 14:34 (sandra)<\/b>temporary repair made and new flush valve ordered <\/p>

30\/08\/2019 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41760","activity_ticket_id":"42283","ticket_reference":"HDT43364","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Water damage repairs ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/08\/19","activity_end":"2019-08-28 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51139","activity_notes":"To prepare 2 no bulk heads to two no windows on 3rd and 2nd floors following water damage and redecorate to match existing ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2019 15:17 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 13:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 13:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41761","activity_ticket_id":"42284","ticket_reference":"HDT43365","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bedroom door knob broken ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/08\/19","activity_end":"2019-08-29 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51140","activity_notes":"bedroom door knob needs to be reinstated after 10.30 with keys ","activity_timesheet":"1","ticket_notes_combined":"

02\/09\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41762","activity_ticket_id":"42285","ticket_reference":"HDT43366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - block has fallen from roof ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/08\/19","activity_end":"2019-08-29 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51141","activity_notes":"block has fallen from roof ","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41763","activity_ticket_id":"42286","ticket_reference":"HDT43367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fuse has tripped ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/08\/19","activity_end":"2019-08-29 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51142","activity_notes":"It looks like a fuse has tripped for the lighting on our floor - we have no stairwell or hallway lighting at all on the third floor, please can someone come to take a look? I'm hoping it's just a simple switch flip! ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2019 09:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41765","activity_ticket_id":"42277","ticket_reference":"HDT43358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sink and freezer issue","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51144","activity_notes":"1) on two occasions, there has been a strong rotten egg smell that has presented itself from the base of my sink. Research indicates this could be related to gas","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>

29\/08\/2019 10:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/09\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41766","activity_ticket_id":"42287","ticket_reference":"HDT43368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights in common parts ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/08\/19","activity_end":"2019-08-29 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51145","activity_notes":"To check all lights in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2019 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41767","activity_ticket_id":"42288","ticket_reference":"HDT43369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/08\/19","activity_end":"2019-08-29 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51146","activity_notes":"NICeic - testing","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 11:48 (sandra)<\/b>waiting for access to the individual rooms <\/p>

09\/09\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41768","activity_ticket_id":"42289","ticket_reference":"HDT43370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking toilet ","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/08\/19","activity_end":"2019-08-29 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51147","activity_notes":"Please attend site as there is a leak in the toilet - Lilian has advised Greg (tenant) she will be sendingDanny from Reddan","activity_timesheet":"1","ticket_notes_combined":"

30\/08\/2019 09:14 (jane)<\/b>Leak investigation, shower cubicle to be removed for inspection<\/p>

30\/08\/2019 15:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41769","activity_ticket_id":"42290","ticket_reference":"HDT43371","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Redecoration of external shopfront ","ticket_address_1":"55 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/08\/19","activity_end":"2019-08-29 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51148","activity_notes":"Redecoration of external shopfront ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41770","activity_ticket_id":"42291","ticket_reference":"HDT43372","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Redecoration of bollards and rubbish room door ","ticket_address_1":"Earlham Street and Neal's Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/08\/19","activity_end":"2019-08-29 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51149","activity_notes":"Redecoration of bollards to square at end of earlham st and rubbish room door in Neal's yard","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41771","activity_ticket_id":"42292","ticket_reference":"HDT43373","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"change various lights ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/08\/19","activity_end":"2019-08-29 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51150","activity_notes":"change various lights ","activity_timesheet":"1","ticket_notes_combined":"

29\/08\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41772","activity_ticket_id":"41892","ticket_reference":"HDT42973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 2nd September ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/08\/19","activity_end":"2019-08-29 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51151","activity_notes":"Oven light not working.2 stick on lights in flat.Mirror cabinet light not working.","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2019 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41773","activity_ticket_id":"42293","ticket_reference":"HDT43374","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant locked out ","ticket_address_1":"Flat 3, 55-57 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/08\/19","activity_end":"2019-08-30 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51152","activity_notes":"Tenant locked out of property ","activity_timesheet":"1","ticket_notes_combined":"

30\/08\/2019 08:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41774","activity_ticket_id":"42294","ticket_reference":"HDT43375","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"Flat 2, 1-3 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/08\/19","activity_end":"2019-08-30 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51153","activity_notes":"To attend to leak - Tenant Home - Peneople - 0739 1121060","activity_timesheet":"1","ticket_notes_combined":"

30\/08\/2019 10:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41775","activity_ticket_id":"42295","ticket_reference":"HDT43376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13075 - Flat 6, 38 WIlliam IV Street ","ticket_address_1":"Flat 6, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/08\/19","activity_end":"2019-08-30 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51154","activity_notes":"Rewired intercom etc ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 14:29 (sandra)<\/b>waiting on access to Flat 6<\/p>

06\/09\/2019 14:29 (sandra)<\/b>Access arranged for Tuesday 10th<\/p>

12\/09\/2019 08:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41776","activity_ticket_id":"42296","ticket_reference":"HDT43377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"4th floor exit to terrace - lock broken ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/08\/19","activity_end":"2019-08-30 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51155","activity_notes":"I have just noticed that the lock on the 4th floor is broken and it is almost impossible to lock the door.This may have happened during the repair on the roof.","activity_timesheet":"1","ticket_notes_combined":"

02\/09\/2019 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41777","activity_ticket_id":"42289","ticket_reference":"HDT43370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking toilet ","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/08\/19","activity_end":"2019-08-30 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51156","activity_notes":"Please attend site as there is a leak in the toilet - Lilian has advised Greg (tenant) she will be sendingDanny from Reddan","activity_timesheet":"1","ticket_notes_combined":"

30\/08\/2019 09:14 (jane)<\/b>Leak investigation, shower cubicle to be removed for inspection<\/p>

30\/08\/2019 15:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41778","activity_ticket_id":"42297","ticket_reference":"HDT43378","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13079 - 7a Langley Street","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51157","activity_notes":"Ice Machine - To run the waste pipe into the floor through to basement disabled toilet to allow water to flow correctly through gravity, commission, test and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

30\/08\/2019 14:35 (jane)<\/b>Programmed in for 7am on Tuesday 3rd September <\/p>

03\/09\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41779","activity_ticket_id":"42298","ticket_reference":"HDT43379","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remedial wall repairs ","ticket_address_1":"20\/20a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/08\/19","activity_end":"2019-08-30 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51158","activity_notes":"Would it be possible to attend KOVA & Taiyakiya 20\/20a Newport to carry out the remedial wall repairs","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 08:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41780","activity_ticket_id":"42299","ticket_reference":"HDT43380","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine leaking ","ticket_address_1":"Flat 3, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"30\/08\/19","activity_end":"2019-08-30 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51159","activity_notes":"Washing machine leaking Access through Greg Nagel - 07810 090000","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41781","activity_ticket_id":"42300","ticket_reference":"HDT43381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door is slamming ","ticket_address_1":"38 S Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/08\/19","activity_end":"2019-08-30 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51160","activity_notes":"Could we get someone to attend the front door closer of 38 st martins lane as we had had reports its slamming","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2019 16:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41782","activity_ticket_id":"42301","ticket_reference":"HDT43382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 9TH SEPTEMBER ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/19","activity_end":"2019-09-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51161","activity_notes":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 9TH SEPTEMBER ","activity_timesheet":"1","ticket_notes_combined":"

05\/09\/2019 16:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41783","activity_ticket_id":"42302","ticket_reference":"HDT43383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 11TH SEPTEMBER ","ticket_address_1":"Flat 2, 26 Rose ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/19","activity_end":"2019-09-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51162","activity_notes":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 11TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:38 (sandra)<\/b>works booked for 6\/9 and 9th <\/p>

09\/09\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41784","activity_ticket_id":"42303","ticket_reference":"HDT43384","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To take down water damaged ceiling in bedroom - Access via keys for today ","ticket_address_1":"Flat 3, Nassau House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/08\/19","activity_end":"2019-08-30 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51163","activity_notes":"Please raise a WO to Reddan to take down ceiling in the bedroom of this property where there is water damage.Reddan - please also quote for making good the room.Jay - Reddan will attend this afternoon, they can use management keys if you need to leave","activity_timesheet":"1","ticket_notes_combined":"

30\/08\/2019 15:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41785","activity_ticket_id":"42304","ticket_reference":"HDT43385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water ","ticket_address_1":"13-15 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1F 8AW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/19","activity_end":"2019-09-02 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51164","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41786","activity_ticket_id":"42305","ticket_reference":"HDT43386","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No cold water ","ticket_address_1":"15 Wardour Street ","ticket_address_2":"Orient Restaurant ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1F 8AW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/09\/19","activity_end":"2019-09-02 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51165","activity_notes":"follow on from HDT 43385no cold water on the second floor ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41787","activity_ticket_id":"42306","ticket_reference":"HDT43387","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13083 - 7a Langley Street - The Gallery ","ticket_address_1":"7a Langley Street - The Gallery","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/09\/19","activity_end":"2019-09-02 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51166","activity_notes":"Redecoration - FOR WEDNESDAY MORNING ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2019 11:51 (jane)<\/b>For Wednesday morning <\/p>

03\/09\/2019 14:44 (sandra)<\/b>prepped 3.9. finish 4\/9<\/p>

11\/09\/2019 13:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41788","activity_ticket_id":"42307","ticket_reference":"HDT43388","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/19","activity_end":"2019-09-02 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51167","activity_notes":"no hot water and error F28","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41789","activity_ticket_id":"42308","ticket_reference":"HDT43389","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13049 - Tower Street ","ticket_address_1":"Tower Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/09\/19","activity_end":"2019-09-02 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51168","activity_notes":"To carry out preparation works and redecorate 23No bollards and 2No lamp-posts, creating a break of point at half height as directed ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 14:44 (sandra)<\/b>booked 4\/9<\/p>

09\/09\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41790","activity_ticket_id":"42309","ticket_reference":"HDT43390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"black mould","ticket_address_1":"Flat 8","ticket_address_2":"1 Mark Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"EC2A 4DA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/09\/19","activity_end":"2019-09-02 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51169","activity_notes":"black mould in the bedroom ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41791","activity_ticket_id":"42310","ticket_reference":"HDT43391","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"supply a dehumidifier","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/19","activity_end":"2019-09-17 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51170","activity_notes":"supply a dehumidifier to this apartment ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 09:30 (sandra)<\/b>ON HIRE 3\/9<\/p>

13\/09\/2019 08:44 (sandra)<\/b>no access to pick up dehumidifier <\/p>

16\/09\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41792","activity_ticket_id":"42311","ticket_reference":"HDT43392","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"new RCD to be fitted ","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/19","activity_end":"2019-09-02 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51171","activity_notes":"new RCD to be fitted as remedial works following NICEic","activity_timesheet":"1","ticket_notes_combined":"

06\/09\/2019 14:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41793","activity_ticket_id":"42312","ticket_reference":"HDT43393","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Goodwins House, 55 -57 St Martins Lane","ticket_address_2":"Pepe Pizza","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/09\/19","activity_end":"2019-09-02 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51172","activity_notes":"leak into the shop below ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41794","activity_ticket_id":"42313","ticket_reference":"HDT43394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace blown lamps","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/19","activity_end":"2019-09-02 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51173","activity_notes":"replace blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 08:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41795","activity_ticket_id":"42314","ticket_reference":"HDT43395","ticket_client":"1986","client_name":"Antidote Technologies","ticket_title":"change light bulbs where needed ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/19","activity_end":"2019-09-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51174","activity_notes":"change light bulbs where needed ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 16:44 (sandra)<\/b>booked for Friday <\/p>

09\/09\/2019 13:04 (sandra)<\/b>Replaced 12 x T5 tubes Replaced 12 x 13w PL lamps But 2 x light fittings T5 need new ballast units And 3 x 13w light fittings also need ballast units<\/p>

17\/09\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41796","activity_ticket_id":"42315","ticket_reference":"HDT43396","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"change xmas circuit light","ticket_address_1":"127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/19","activity_end":"2019-09-02 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51175","activity_notes":"MCB change in CoS","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 11:48 (sandra)<\/b>booked wednesday 4th <\/p>

05\/09\/2019 16:41 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41797","activity_ticket_id":"42275","ticket_reference":"HDT43356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"air con is leaking ","ticket_address_1":"3rd Floor ","ticket_address_2":"21-22 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51176","activity_notes":"We have turned on the airconditioning units upstairs on the 3rd floor and the one in the kitchen is leaking water could we arrange for a technician to come and look at it. ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2019 14:31 (sandra)<\/b>I have taken a look at this and it appears to be the condensed pump is not working <\/p>

06\/09\/2019 15:20 (sandra)<\/b>Booked for Tuesday morning <\/p>

10\/09\/2019 10:58 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41798","activity_ticket_id":"42317","ticket_reference":"HDT43398","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13078 - 139 Queen Alexandra Mansions, London, WC1H 9DL","ticket_address_1":"139 Queen Alexandra Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51177","activity_notes":"Further redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 14:44 (sandra)<\/b>started 3.9<\/p>

04\/09\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41799","activity_ticket_id":"42318","ticket_reference":"HDT43399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate electricity supply","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51178","activity_notes":"reinstate electricity supply","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41800","activity_ticket_id":"42319","ticket_reference":"HDT43400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inspection following gas meter change ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51179","activity_notes":"inspection following gas meter change ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 10:46 (sandra)<\/b>6th at 1pm<\/p>

18\/09\/2019 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41801","activity_ticket_id":"42320","ticket_reference":"HDT43401","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 10th September ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/19","activity_end":"2019-09-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51180","activity_notes":"Inter-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>

22\/10\/2019 16:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2019 16:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41802","activity_ticket_id":"42321","ticket_reference":"HDT43402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13089 - 25 Garrick Street ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51181","activity_notes":"Manufacturer of existing wardrobes to attend site and supply and fit new wheels and runners and reinstate two wardrobes doors, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>

05\/09\/2019 14:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 10:55 (sandra)<\/b>wardrobes are being picked up by company on Friday 6th <\/p>

09\/10\/2019 15:34 (jane)<\/b>Wardrobes being delivered on Tuesday 15th October, our engineer will give access<\/p>

15\/10\/2019 14:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41803","activity_ticket_id":"42322","ticket_reference":"HDT43403","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking window in the kitchen","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51182","activity_notes":"leaking skylight window in the kitchen","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41804","activity_ticket_id":"42323","ticket_reference":"HDT43404","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good the flashing and do repairs ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51183","activity_notes":"make repairs to the flashing","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41805","activity_ticket_id":"42316","ticket_reference":"HDT43397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13062 - 25 Garrick Street - Lift Plant Room ","ticket_address_1":"25 Garrick Street - Lift Plant Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"03\/09\/19","activity_end":"2019-09-03 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51184","activity_notes":"Lift Plant Room Works ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 09:16 (jane)<\/b>First Phase being carried out on Tuesday 8th October <\/p>

17\/10\/2019 10:46 (sandra)<\/b>waiting for a\/c<\/p>

15\/11\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>

19\/11\/2019 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41806","activity_ticket_id":"41899","ticket_reference":"HDT42980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 11th July - 19th July","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/19","activity_end":"2019-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51185","activity_notes":"Inter tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2019 12:01 (sandra)<\/b>waiting for confirmation to proceed <\/p>

17\/07\/2019 10:45 (sandra)<\/b>New element required<\/p>

17\/07\/2019 15:18 (sandra)<\/b>dan assisted ian with window <\/p>

19\/07\/2019 09:45 (sandra)<\/b>ordered blinds <\/p>

21\/08\/2019 10:48 (sandra)<\/b>reordered in Wood as tenant didn't want the original ones ordered <\/p>

13\/09\/2019 11:26 (sandra)<\/b>booked for Monday with keys <\/p>

26\/09\/2019 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41807","activity_ticket_id":"42263","ticket_reference":"HDT43344","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13066 - Flat 1.1, 16a Rupert Street ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/19","activity_end":"2019-09-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51186","activity_notes":"To supply and fit new purpose-made white wooden blind with tapes to bedroom window, test on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2019 09:08 (sandra)<\/b>on order <\/p>

04\/09\/2019 12:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41808","activity_ticket_id":"42080","ticket_reference":"HDT43161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To measure up for new curtains to both bedroom windows ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/19","activity_end":"2019-09-04 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51187","activity_notes":"To measure up for new curtains to both bedroom windows ","activity_timesheet":"1","ticket_notes_combined":"

31\/07\/2019 15:06 (jane)<\/b>Measurements been taken, awaiting advice from curtain suppliers if their curtains will fit the windows <\/p>

06\/08\/2019 09:30 (jane)<\/b>Curtains have been ordered <\/p>

14\/08\/2019 12:04 (jane)<\/b>Curtains expected delivery Monday 19th August <\/p>

21\/08\/2019 10:46 (sandra)<\/b>Received curtains. waiting on delivery of pole <\/p>

04\/09\/2019 16:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41809","activity_ticket_id":"41998","ticket_reference":"HDT43079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"binds and shower head and lights -RE-ATTENDING MORNING OF TUESDAY 6TH AUGUST ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/19","activity_end":"2019-10-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51188","activity_notes":"could you please ask somebody to come to the flat to fix the blinds, one broke the other day. Also, the shower head is very weak and I would appreciate somebody looking into that. Could a worker come quite early some time this coming week?An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps. please attend when blind is being fitted ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 08:59 (sandra)<\/b>Shower head replaced,Blind is broken beyond repair,Measurements for the new blind will be:-White wood with 50mm slats,Width 1180mmDrop 1780mm.An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps.<\/p>

23\/07\/2019 11:43 (sandra)<\/b>ELECTRICIAN TO ATTEND WHEN BLIND IS FITTED <\/p>

01\/08\/2019 10:09 (jane)<\/b>Blind is being fitted on Friday at 9am <\/p>

01\/08\/2019 10:11 (jane)<\/b>Tenant only wants a morning appointment at 9am to give access 07947 655898<\/p>

02\/08\/2019 09:23 (jane)<\/b>New blind fitted <\/p>

05\/08\/2019 13:04 (jane)<\/b>Light fittings on order <\/p>

06\/08\/2019 10:15 (jane)<\/b>Lights in bathroom havs been replaced.Bulb to under counter lights also replaced but need to source glass for these lights, on order Blind also needs to be re-ordered as incorrect material <\/p>

03\/09\/2019 15:00 (sandra)<\/b>TENANT WILL ADVISE WHEN THEY WANT THE BLINDS FITTED <\/p>

08\/10\/2019 15:24 (sandra)<\/b>to fit blinds on friday 11th at 8 am <\/p>

11\/10\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41810","activity_ticket_id":"42324","ticket_reference":"HDT43405","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5QB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/19","activity_end":"2019-09-03 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51189","activity_notes":"Please arrange for an electrician to attend site to resolve the following lights out in the corridors:1) 3rd floor (in front of flat 6)2) 3rd floor stairwell (just above the security door)","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2019 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41811","activity_ticket_id":"42325","ticket_reference":"HDT43406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LOOSE WALL CABLE ","ticket_address_1":"Flat 1, ","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/19","activity_end":"2019-09-03 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51190","activity_notes":"Tenant reported: Losse wall cable","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41812","activity_ticket_id":"42326","ticket_reference":"HDT43407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from pipe","ticket_address_1":"Pepe Pizza Restaurant ","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/19","activity_end":"2019-09-03 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51191","activity_notes":""We found a leak from this tube that isnt from our shop, our plumber said that it is a eternit materialand need to be fixed by a specialist! This tube could be from the sewer"","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 11:16 (sandra)<\/b>old lead pipe running to the stack <\/p>

10\/09\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41813","activity_ticket_id":"42327","ticket_reference":"HDT43408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"post box to be fixed ","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/09\/19","activity_end":"2019-09-03 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51192","activity_notes":"Could the post box for flat 5 32 Wellington be fixed please ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:38 (sandra)<\/b>to be ordered once sourced <\/p>

10\/09\/2019 10:00 (jane)<\/b>Post Box on order - 5 days lead time <\/p>

13\/09\/2019 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41814","activity_ticket_id":"42328","ticket_reference":"HDT43409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"supply pipe leaking ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/09\/19","activity_end":"2019-09-04 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51193","activity_notes":"supply pipe leaking ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41815","activity_ticket_id":"42328","ticket_reference":"HDT43409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"supply pipe leaking ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51194","activity_notes":"supply pipe leaking ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41816","activity_ticket_id":"42329","ticket_reference":"HDT43410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorate ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/09\/19","activity_end":"2019-09-04 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51195","activity_notes":"please check if the leak has dried and redecorate - common parts ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 16:57 (sandra)<\/b>FURTHER INVESTIGATION NEEDED <\/p>

10\/09\/2019 09:51 (sandra)<\/b>booked 10\/09<\/p>

12\/09\/2019 15:00 (sandra)<\/b>Cleared and cleaned roof area and gulley.Resealed roof and gulley.Scraped back water damage to internal wall ans ceiling. Will follow up damp test in 7 days.<\/p>

16\/10\/2019 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41817","activity_ticket_id":"42330","ticket_reference":"HDT43411","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"wires on floor ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"Covent Garden ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/19","activity_end":"2019-09-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51196","activity_notes":"Can I book someone to come in next week to look at the wires in our floor please?We have had a few issues with some of our ports and we need to look into getting them fixed.","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 12:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41818","activity_ticket_id":"42331","ticket_reference":"HDT43412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13061 - 5 Macclesfield Street ","ticket_address_1":"5 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/09\/19","activity_end":"2019-09-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51197","activity_notes":" \/>To then carry out remedial repairs to roof and re-surface area and apply waterproof compound on completionLeave site clean and tidy ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2019 10:17 (sandra)<\/b>ACCESS THROUGH STEPHEN<\/p>

06\/09\/2019 10:39 (sandra)<\/b>booked 6\/9<\/p>

06\/09\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41819","activity_ticket_id":"42331","ticket_reference":"HDT43412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13061 - 5 Macclesfield Street ","ticket_address_1":"5 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/19","activity_end":"2019-09-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51198","activity_notes":" \/>To then carry out remedial repairs to roof and re-surface area and apply waterproof compound on completionLeave site clean and tidy ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2019 10:17 (sandra)<\/b>ACCESS THROUGH STEPHEN<\/p>

06\/09\/2019 10:39 (sandra)<\/b>booked 6\/9<\/p>

06\/09\/2019 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41820","activity_ticket_id":"42329","ticket_reference":"HDT43410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorate ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/19","activity_end":"2019-09-04 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51199","activity_notes":"Please attend site to investigate if a leak is still active in the common parts and if not then please redecorate.For any further questions please contact: Molly Coupar: 07940 270828","activity_timesheet":"1","ticket_notes_combined":"

05\/09\/2019 16:57 (sandra)<\/b>FURTHER INVESTIGATION NEEDED <\/p>

10\/09\/2019 09:51 (sandra)<\/b>booked 10\/09<\/p>

12\/09\/2019 15:00 (sandra)<\/b>Cleared and cleaned roof area and gulley.Resealed roof and gulley.Scraped back water damage to internal wall ans ceiling. Will follow up damp test in 7 days.<\/p>

16\/10\/2019 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41821","activity_ticket_id":"42332","ticket_reference":"HDT43413","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13090 - Flat 7, 86 Portland Place ","ticket_address_1":"Flat 7, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/09\/19","activity_end":"2019-09-04 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51200","activity_notes":"To remove damaged section of wallpaper above the door where stained and piece in new section (wallpaper to be supplied by resident).To also make good water damage to door frame and redecorate to match existing ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 14:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41822","activity_ticket_id":"42088","ticket_reference":"HDT43169","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/12933 - 17B Curzon Street ","ticket_address_1":"17B Curzon Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/09\/19","activity_end":"2019-09-04 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51201","activity_notes":"Various Works ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41823","activity_ticket_id":"42088","ticket_reference":"HDT43169","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/12933 - 17B Curzon Street ","ticket_address_1":"17B Curzon Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51202","activity_notes":"Various Works ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41824","activity_ticket_id":"42177","ticket_reference":"HDT43258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak stained bathroom wall and ceiling","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/09\/19","activity_end":"2019-09-04 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51203","activity_notes":"Please attend site: Flat 1 - Exeter Mansion 100-112 Shaftesbury Avenue to investigate a leak stainedfrom bathroom wall & ceiling.","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2019 14:42 (sandra)<\/b>access needed to Flat 3 <\/p>

19\/08\/2019 09:13 (sandra)<\/b>emailed for access to Flat 3 tomorrrow<\/p>

20\/08\/2019 14:54 (sandra)<\/b>reinstated the shower riser rail and awaiting tenant in Flat 3 to return from holiday <\/p>

21\/11\/2019 11:20 (sandra)<\/b>emailed Lilian for access again <\/p>

10\/12\/2019 16:41 (sandra)<\/b>still awaiting access <\/p>

24\/01\/2020 13:24 (sandra)<\/b>(Placed On Hold) WAITING ON ACCESS FROM TENANT <\/p>

26\/02\/2020 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41825","activity_ticket_id":"42333","ticket_reference":"HDT43414","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"door issues ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/19","activity_end":"2019-09-04 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51204","activity_notes":"It has a push button but is not the closer connected electrically. The door closer seems to be weak a bit as well.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 16:58 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 12:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/09\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41826","activity_ticket_id":"42334","ticket_reference":"HDT43415","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"bulb and door issues","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"5th Floor ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/19","activity_end":"2019-09-04 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51205","activity_notes":"Any chance we could get someone out tomorrow or Friday to look at: the cupboard that our fridge is built into? The Fridge has started to not shut properly so isnt keeping things very cold. It usually has something to do with something the cupboard the fridge and door are built into. Changing bulb for part of a strip light that needs changing","activity_timesheet":"1","ticket_notes_combined":"

05\/09\/2019 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41827","activity_ticket_id":"41991","ticket_reference":"HDT43072","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13011 - Flat 3, 43 Chandos Place","ticket_address_1":"Flat 3, 43 Chandos Place","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/19","activity_end":"2019-09-05 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51206","activity_notes":"Option 2Location BedroomTo remove existing and supply and fit 2No white horizontal sliding, two track, four panel, unequal split,secondary glazed units, panels glazed with air filled double glazed units, made up of 6mm clear toughenedglass \/ 7.6mm spacer \/ 6.4mm clear laminated glass, complete with1No Aluminium jointing strip2No White UPVC trim strips4No White aluminium mounting blocks","activity_timesheet":"1","ticket_notes_combined":"

19\/07\/2019 12:58 (sandra)<\/b>R&B to access Tuesday morning - waiting on confirmation of access <\/p>

31\/07\/2019 13:20 (jane)<\/b>The secondary glazing is due in near to the end of August, so can we fit on the 4th September?<\/p>

06\/09\/2019 10:39 (sandra)<\/b>Booked for 9th as blind needs to be removed, before glazing is fitted and then blind needs to be refitted <\/p>

10\/09\/2019 08:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41828","activity_ticket_id":"42335","ticket_reference":"HDT43416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"Flat 14 ","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/09\/19","activity_end":"2019-09-05 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51207","activity_notes":"urgent leak ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>

06\/09\/2019 11:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 11:16 (sandra)<\/b>Leak was coming from above flat. waste was reconnected to stop leak.returning on Tuesday to check the ceiling in Flat 14 to see if it is dry enough to paint<\/p>

11\/09\/2019 08:33 (sandra)<\/b>Cupboard ceiling needs boarding over and decorating,as it has been badly damaged. Spoke to james about it and he said can you get it booked in with claradons when the flat is vacant,can you cc james in as well please <\/p>

12\/09\/2019 11:05 (sandra)<\/b>KitchenHeat alarm not on properly - ChangeIntegrated freezer door needs refixing Oven not secureShelf in cupboard. Left of extractor fan needs refixing Under cupboard pelmet needs replacingLight above sink needs refittingHallway 1) Door latch lock needs securingBathroom4) Toilet pan needs resilicone6) Shower head and attachment both tarnished and blocked7) Hand basin pop up waste needs freeing and adjusting 8) Shower controls are loose and need tightening 9) Flush on toilet is poor. May need adjustingBedroom 4) Pipe covers on rad pipe are missing 5) Blind cord needs refitting6) Patio door draught excluder needs refixing <\/p>

17\/09\/2019 08:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41829","activity_ticket_id":"42326","ticket_reference":"HDT43407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from pipe","ticket_address_1":"Pepe Pizza Restaurant ","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/09\/19","activity_end":"2019-09-05 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51208","activity_notes":""We found a leak from this tube that isnt from our shop, our plumber said that it is a eternit materialand need to be fixed by a specialist! This tube could be from the sewer"","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 11:16 (sandra)<\/b>old lead pipe running to the stack <\/p>

10\/09\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41830","activity_ticket_id":"42336","ticket_reference":"HDT43417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom issues ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 7DJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/09\/19","activity_end":"2019-09-05 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51209","activity_notes":"Please arrange for an entry phone specialist to attend site: 1st Floor reported that the intercom isbroken","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 14:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41831","activity_ticket_id":"42196","ticket_reference":"HDT43277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 5EJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/19","activity_end":"2019-09-05 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51210","activity_notes":"Please attend site: Flat 6 to address and complete the following works: - A leak upstairs which as left residual water damage on the ceiling. - Small leak under the windowsill. - Small leak in the bathroom by the wooden cupboard. - Both shower-heads broken \/ rod needs replacing. - Blinds are somewhat broken, need glueing to fix.Please arrange access with Tenant: 07967142608","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2019 11:40 (sandra)<\/b>2.30 TUESDAY <\/p>

20\/08\/2019 16:36 (sandra)<\/b>blinds on order <\/p>

03\/09\/2019 14:47 (sandra)<\/b>waiting for tenant to book this in <\/p>

05\/09\/2019 12:04 (sandra)<\/b>blind fitted <\/p>

06\/09\/2019 16:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41832","activity_ticket_id":"42335","ticket_reference":"HDT43416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"Flat 14 ","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/19","activity_end":"2019-09-05 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51211","activity_notes":"urgent leak ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>

06\/09\/2019 11:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 11:16 (sandra)<\/b>Leak was coming from above flat. waste was reconnected to stop leak.returning on Tuesday to check the ceiling in Flat 14 to see if it is dry enough to paint<\/p>

11\/09\/2019 08:33 (sandra)<\/b>Cupboard ceiling needs boarding over and decorating,as it has been badly damaged. Spoke to james about it and he said can you get it booked in with claradons when the flat is vacant,can you cc james in as well please <\/p>

12\/09\/2019 11:05 (sandra)<\/b>KitchenHeat alarm not on properly - ChangeIntegrated freezer door needs refixing Oven not secureShelf in cupboard. Left of extractor fan needs refixing Under cupboard pelmet needs replacingLight above sink needs refittingHallway 1) Door latch lock needs securingBathroom4) Toilet pan needs resilicone6) Shower head and attachment both tarnished and blocked7) Hand basin pop up waste needs freeing and adjusting 8) Shower controls are loose and need tightening 9) Flush on toilet is poor. May need adjustingBedroom 4) Pipe covers on rad pipe are missing 5) Blind cord needs refitting6) Patio door draught excluder needs refixing <\/p>

17\/09\/2019 08:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41833","activity_ticket_id":"42301","ticket_reference":"HDT43382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 9TH SEPTEMBER ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/19","activity_end":"2019-09-05 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51212","activity_notes":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 9TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 16:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41834","activity_ticket_id":"42222","ticket_reference":"HDT43303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/19","activity_end":"2019-09-05 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51213","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks,Reddan, please collect keys from site office,","activity_timesheet":"1","ticket_notes_combined":"

22\/08\/2019 16:29 (sandra)<\/b>Blinds on order Details of blind for quote\/order.White wooden venetian blind wi th 50mm slats and 2 white ribbons.730 wide x 1860 drop.<\/p>

23\/08\/2019 12:26 (sandra)<\/b>Frame to ensuite bathroom door and door to the lounge from the lobby need to be touched up<\/p>

29\/08\/2019 14:36 (sandra)<\/b>carried out repairs to waste pipe <\/p>

03\/09\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41835","activity_ticket_id":"42321","ticket_reference":"HDT43402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13089 - 25 Garrick Street ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/09\/19","activity_end":"2019-09-05 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51214","activity_notes":"Manufacturer of existing wardrobes to attend site and supply and fit new wheels and runners and reinstate two wardrobes doors, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>

05\/09\/2019 14:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 10:55 (sandra)<\/b>wardrobes are being picked up by company on Friday 6th <\/p>

09\/10\/2019 15:34 (jane)<\/b>Wardrobes being delivered on Tuesday 15th October, our engineer will give access<\/p>

15\/10\/2019 14:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41836","activity_ticket_id":"42337","ticket_reference":"HDT43418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/19","activity_end":"2019-09-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51215","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/09\/2019 11:14 (sandra)<\/b>booked for 20th <\/p>

23\/09\/2019 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41837","activity_ticket_id":"42337","ticket_reference":"HDT43418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/19","activity_end":"2019-09-20 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51216","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 11:14 (sandra)<\/b>booked for 20th <\/p>

23\/09\/2019 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41838","activity_ticket_id":"42338","ticket_reference":"HDT43419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/19","activity_end":"2019-09-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51217","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/09\/2019 11:14 (sandra)<\/b>Booked for 20th <\/p>

23\/09\/2019 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41839","activity_ticket_id":"42338","ticket_reference":"HDT43419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/19","activity_end":"2019-09-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51218","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 11:14 (sandra)<\/b>Booked for 20th <\/p>

23\/09\/2019 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41840","activity_ticket_id":"42339","ticket_reference":"HDT43420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/19","activity_end":"2019-09-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51219","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/09\/2019 11:14 (sandra)<\/b>booked for 20th<\/p>

23\/09\/2019 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41841","activity_ticket_id":"42339","ticket_reference":"HDT43420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/19","activity_end":"2019-09-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51220","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 11:14 (sandra)<\/b>booked for 20th<\/p>

23\/09\/2019 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41842","activity_ticket_id":"42340","ticket_reference":"HDT43421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/19","activity_end":"2019-09-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51221","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/09\/2019 10:45 (sandra)<\/b>Booked for 20th <\/p>

23\/09\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41843","activity_ticket_id":"42340","ticket_reference":"HDT43421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/19","activity_end":"2019-09-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51222","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 10:45 (sandra)<\/b>Booked for 20th <\/p>

23\/09\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41844","activity_ticket_id":"42341","ticket_reference":"HDT43422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/19","activity_end":"2019-09-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51223","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/09\/2019 10:45 (sandra)<\/b>Booked for 20th <\/p>

23\/09\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41845","activity_ticket_id":"42341","ticket_reference":"HDT43422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/19","activity_end":"2019-09-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51224","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2019 10:45 (sandra)<\/b>Booked for 20th <\/p>

23\/09\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41846","activity_ticket_id":"42342","ticket_reference":"HDT43423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/19","activity_end":"2019-09-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51225","activity_notes":"NICEic ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:43 (sandra)<\/b>Booked for 11th <\/p>

20\/09\/2019 12:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41847","activity_ticket_id":"42343","ticket_reference":"HDT43424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 2.3","ticket_address_2":"16A Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/19","activity_end":"2019-09-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51226","activity_notes":"NICEic","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:43 (sandra)<\/b>Booked for 11th <\/p>

20\/09\/2019 12:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41848","activity_ticket_id":"42344","ticket_reference":"HDT43425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/19","activity_end":"2019-09-13 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51227","activity_notes":"NICEic","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:43 (sandra)<\/b>Booked for 13th <\/p>

20\/09\/2019 16:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41849","activity_ticket_id":"42345","ticket_reference":"HDT43426","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/19","activity_end":"2019-09-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51228","activity_notes":"NICEic ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:43 (sandra)<\/b>Booked for 13th<\/p>

20\/09\/2019 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41850","activity_ticket_id":"42302","ticket_reference":"HDT43383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 11TH SEPTEMBER ","ticket_address_1":"Flat 2, 26 Rose ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/19","activity_end":"2019-09-05 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51229","activity_notes":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 11TH SEPTEMBER ","activity_timesheet":"1","ticket_notes_combined":"

06\/09\/2019 10:38 (sandra)<\/b>works booked for 6\/9 and 9th <\/p>

09\/09\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41851","activity_ticket_id":"42346","ticket_reference":"HDT43427","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"boiler has shut down and radiator needs replacing ","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/19","activity_end":"2019-09-06 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51230","activity_notes":"boiler has no hot water and radiator needs replacing with a simple cheap one","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2019 15:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41852","activity_ticket_id":"42096","ticket_reference":"HDT43177","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing - FOR WEDNESDAY 28TH AUGUST AT 10AM - IMPORTANT THIS IS COMPLETED ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/19","activity_end":"2019-09-06 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51231","activity_notes":"andlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2019 13:18 (sandra)<\/b>Co device to be changed <\/p>

10\/09\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>

08\/10\/2019 10:24 (sandra)<\/b>co2 ALARM TO BE REPLACED mONDAY AT 11 AM<\/p>

22\/10\/2019 16:59 (jane)<\/b>Fitted Co2 alarm <\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41853","activity_ticket_id":"42335","ticket_reference":"HDT43416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"Flat 14 ","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/09\/19","activity_end":"2019-09-06 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51232","activity_notes":"urgent leak ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>

06\/09\/2019 11:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 11:16 (sandra)<\/b>Leak was coming from above flat. waste was reconnected to stop leak.returning on Tuesday to check the ceiling in Flat 14 to see if it is dry enough to paint<\/p>

11\/09\/2019 08:33 (sandra)<\/b>Cupboard ceiling needs boarding over and decorating,as it has been badly damaged. Spoke to james about it and he said can you get it booked in with claradons when the flat is vacant,can you cc james in as well please <\/p>

12\/09\/2019 11:05 (sandra)<\/b>KitchenHeat alarm not on properly - ChangeIntegrated freezer door needs refixing Oven not secureShelf in cupboard. Left of extractor fan needs refixing Under cupboard pelmet needs replacingLight above sink needs refittingHallway 1) Door latch lock needs securingBathroom4) Toilet pan needs resilicone6) Shower head and attachment both tarnished and blocked7) Hand basin pop up waste needs freeing and adjusting 8) Shower controls are loose and need tightening 9) Flush on toilet is poor. May need adjustingBedroom 4) Pipe covers on rad pipe are missing 5) Blind cord needs refitting6) Patio door draught excluder needs refixing <\/p>

17\/09\/2019 08:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41854","activity_ticket_id":"42347","ticket_reference":"HDT43428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into the basement ","ticket_address_1":"The Gallery","ticket_address_2":"36 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/09\/19","activity_end":"2019-09-06 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51233","activity_notes":"leak in to the basement ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 14:28 (sandra)<\/b>booked for Monday am <\/p>

06\/09\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41855","activity_ticket_id":"42348","ticket_reference":"HDT43429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"French doors and front door ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/09\/19","activity_end":"2019-09-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51234","activity_notes":"Could we have someone attend to flat 1, 26 rose street to take a look at the gap between the french doors and place draft excluders. The front door lock also has a strike plate that is loose. - The curtain over French doors is not properly attached to the curtain rail- the curtain lining...(block out fabric) is torn down one side and not attached to the curtain rail.The other side if the lining is perishing.This curtain is an important one as next to the bed... so needed to keep out light. It also helps to block draught and noise from outside. For these reasons the lining is essential.","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 14:48 (sandra)<\/b>emailed for Tuesday <\/p>

10\/09\/2019 11:44 (sandra)<\/b>Curtains on order <\/p>

10\/09\/2019 15:52 (sandra)<\/b>flush button is working and cleaned the filters on the basin and kitchen sink.the flush button is built up as this is the way the system has been installed with the surround<\/p>

26\/09\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41856","activity_ticket_id":"42349","ticket_reference":"HDT43430","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"tap dripping","ticket_address_1":"Dudley House ","ticket_address_2":"4-8 Westmoreland Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1G 8PW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/09\/19","activity_end":"2019-09-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51235","activity_notes":"outside tap dripping","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2019 09:54 (sandra)<\/b>booked for 10..09<\/p>

10\/09\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41857","activity_ticket_id":"42321","ticket_reference":"HDT43402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13089 - 25 Garrick Street ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/19","activity_end":"2019-09-06 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51236","activity_notes":"Manufacturer of existing wardrobes to attend site and supply and fit new wheels and runners and reinstate two wardrobes doors, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>

05\/09\/2019 14:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 10:55 (sandra)<\/b>wardrobes are being picked up by company on Friday 6th <\/p>

09\/10\/2019 15:34 (jane)<\/b>Wardrobes being delivered on Tuesday 15th October, our engineer will give access<\/p>

15\/10\/2019 14:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41858","activity_ticket_id":"42321","ticket_reference":"HDT43402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13089 - 25 Garrick Street ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51237","activity_notes":"Manufacturer of existing wardrobes to attend site and supply and fit new wheels and runners and reinstate two wardrobes doors, commission on completion and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>

05\/09\/2019 14:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 10:55 (sandra)<\/b>wardrobes are being picked up by company on Friday 6th <\/p>

09\/10\/2019 15:34 (jane)<\/b>Wardrobes being delivered on Tuesday 15th October, our engineer will give access<\/p>

15\/10\/2019 14:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41859","activity_ticket_id":"42350","ticket_reference":"HDT43431","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"hang a picture and put up a shelf","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/19","activity_end":"2019-09-09 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51238","activity_notes":"hang a picture and put up a shelf","activity_timesheet":"1","ticket_notes_combined":"

12\/09\/2019 14:05 (sandra )<\/b>(Ticket Closed)<\/p>

18\/09\/2019 14:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/09\/2019 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41860","activity_ticket_id":"42351","ticket_reference":"HDT43432","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - boiler not working ","ticket_address_1":"flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/19","activity_end":"2019-09-09 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51239","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41861","activity_ticket_id":"42352","ticket_reference":"HDT43433","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Decoration of hoarding","ticket_address_1":"Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/09\/19","activity_end":"2019-09-09 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51240","activity_notes":"To prepare hoarding to shopfront and apply 2No coats of matt black followed by 2No coats of anti-graffiti paint ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2019 09:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41862","activity_ticket_id":"42353","ticket_reference":"HDT43434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water leak in bathroom","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/09\/19","activity_end":"2019-09-09 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51241","activity_notes":"Hi there, Ive come back from being away for 2 weeks and have noticed that there is water under the floor tiles near the toilet area as well as some of the tiles came off loose.There is also a slight water leak sounds coming from the wall where the toilet is fixed. In addition I have noticed a dump musty smell in the bathroom. I am in the flat tomorrow and day after if you need to access let me know at what time. Thank you ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2019 11:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41863","activity_ticket_id":"42354","ticket_reference":"HDT43435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"towel rail not working ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/09\/19","activity_end":"2019-09-09 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51242","activity_notes":"towel rail not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 15:05 (sandra)<\/b>asked for Monday 16th<\/p>

18\/09\/2019 10:52 (sandra)<\/b>controller is linked to outside sensor. So the boiler and towel rail is operated by this sensor and outside air. A quote will be prepared to change the controller. <\/p>

18\/09\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41864","activity_ticket_id":"42355","ticket_reference":"HDT43436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sockets not working ","ticket_address_1":"common parts ","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/19","activity_end":"2019-09-09 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51243","activity_notes":"sockets not working ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41865","activity_ticket_id":"42348","ticket_reference":"HDT43429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"French doors and front door ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/09\/19","activity_end":"2019-09-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51244","activity_notes":"- toilet is very difficult to flush... requires two hands and lots of pressure!","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 14:48 (sandra)<\/b>emailed for Tuesday <\/p>

10\/09\/2019 11:44 (sandra)<\/b>Curtains on order <\/p>

10\/09\/2019 15:52 (sandra)<\/b>flush button is working and cleaned the filters on the basin and kitchen sink.the flush button is built up as this is the way the system has been installed with the surround<\/p>

26\/09\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41866","activity_ticket_id":"42356","ticket_reference":"HDT43437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"underfloor heating needs explaining ","ticket_address_1":"flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/19","activity_end":"2019-09-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51245","activity_notes":"underfloor heating needs explaining ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41867","activity_ticket_id":"42357","ticket_reference":"HDT43438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13091 - Apartment 6, 25 Garrick Street ","ticket_address_1":"Apartment 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/19","activity_end":"2019-09-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51246","activity_notes":"To carry out a full service to the Vailant Boiler including changing the heat exchanger seal, probe and electrode and flue seal from appliance which will all be removed when serviced","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 14:57 (sandra)<\/b>To be scheduled in <\/p>

18\/09\/2019 10:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41868","activity_ticket_id":"42302","ticket_reference":"HDT43383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 11TH SEPTEMBER ","ticket_address_1":"Flat 2, 26 Rose ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/19","activity_end":"2019-09-09 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51247","activity_notes":"To carry out pre-tenancy checks - FOR 5TH SEPTEMBER - NEW TENANTS MOVE IN ON 11TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2019 10:38 (sandra)<\/b>works booked for 6\/9 and 9th <\/p>

09\/09\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41869","activity_ticket_id":"42354","ticket_reference":"HDT43435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"towel rail not working ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/19","activity_end":"2019-09-09 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51248","activity_notes":"towel rail not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 15:05 (sandra)<\/b>asked for Monday 16th<\/p>

18\/09\/2019 10:52 (sandra)<\/b>controller is linked to outside sensor. So the boiler and towel rail is operated by this sensor and outside air. A quote will be prepared to change the controller. <\/p>

18\/09\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41870","activity_ticket_id":"42358","ticket_reference":"HDT43439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LEAK","ticket_address_1":"4 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/09\/19","activity_end":"2019-09-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51249","activity_notes":"Lucy 07899 070 604, calling to report from the Ground floor shop & basement property, a leak in thelower\/basement kitchen, the wall has a damp patch coming from the ceiling.","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2019 13:52 (sandra)<\/b>Damp staining to plaster board in kitchen, access hatch will need to be fitted (early morning) to investigate further.<\/p>

26\/09\/2019 15:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41871","activity_ticket_id":"42359","ticket_reference":"HDT43440","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"new toilet seat needed ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/09\/19","activity_end":"2019-09-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51250","activity_notes":"- a broken toilet seat in the Master Bedroom.- scratches\/marks on the wall (try cleaning the marks)- to operate the heating system (including the towel rails)","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2019 09:54 (sandra)<\/b>11pm 10\/09<\/p>

10\/09\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41872","activity_ticket_id":"42360","ticket_reference":"HDT43441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - ","ticket_address_1":"Flat 3","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/19","activity_end":"2019-09-09 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51251","activity_notes":"Inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2019 09:19 (sandra)<\/b>lights have been replaced <\/p>

12\/09\/2019 11:24 (jane)<\/b>Shelf for fridge freezer on order - 3 working days <\/p>

12\/09\/2019 11:36 (sandra)<\/b>fridge door compartment on order <\/p>

12\/09\/2019 11:36 (sandra)<\/b>RHS sash window in lounge, bottom sash cord has been re-corded, top sash issue, we would to return as requires further time, as the secondary glazing will need to be removed. 2 men x 3 hours <\/p>

20\/09\/2019 11:18 (sandra)<\/b>Access asked for Monday 23rd <\/p>

20\/09\/2019 14:55 (sandra)<\/b>PROVISIONALLY BOOKED FOR MONDAY WITH KEYS <\/p>

05\/11\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41873","activity_ticket_id":"42314","ticket_reference":"HDT43395","ticket_client":"1986","client_name":"Antidote Technologies","ticket_title":"change light bulbs where needed ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/19","activity_end":"2019-09-09 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51252","activity_notes":"change light bulbs where needed ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 16:44 (sandra)<\/b>booked for Friday <\/p>

09\/09\/2019 13:04 (sandra)<\/b>Replaced 12 x T5 tubes Replaced 12 x 13w PL lamps But 2 x light fittings T5 need new ballast units And 3 x 13w light fittings also need ballast units<\/p>

17\/09\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41874","activity_ticket_id":"42184","ticket_reference":"HDT43265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12991 - 16a Rupert Street - Common Parts ","ticket_address_1":"16a Rupert Street - Common Parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/19","activity_end":"2019-09-09 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51253","activity_notes":"Common parts works ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2019 14:47 (sandra)<\/b>decoration waiting for lights to be fitted <\/p>

21\/11\/2019 11:23 (sandra)<\/b>waiting on flooring <\/p>

10\/12\/2019 16:42 (sandra)<\/b>to be scheduled in <\/p>

24\/03\/2020 15:22 (sandra )<\/b>(Ticket Closed)<\/p>

24\/03\/2020 15:23 (sandra)<\/b>small amount of tiling to be completed <\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41875","activity_ticket_id":"42361","ticket_reference":"HDT43442","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door issues ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/09\/19","activity_end":"2019-09-10 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51254","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported she could not open her flat door.Reddan, Travis is on this job now.","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41876","activity_ticket_id":"42362","ticket_reference":"HDT43443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet and lighting issues ","ticket_address_1":"Flat 4","ticket_address_2":"2 Gerrard Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/09\/19","activity_end":"2019-09-10 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51255","activity_notes":"Toilet is leaking - Bathrooms & kitchen lightings - faultyReddan, Danny is on his way (8.15) there now to investigate. Can we have electrician to check on the lightings. If faulty fittings, please repair but not to replace lamps (tenant responsibility)","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2019 09:38 (sandra)<\/b>new fittings ordered <\/p>

10\/09\/2019 10:20 (sandra)<\/b>Traced leak, replaced inlet valve, repaired damaged porcelain on rear of pan,Pan and cistern will need replacing, quote to follow.<\/p>

11\/09\/2019 09:16 (sandra)<\/b>fittings ordered <\/p>

11\/09\/2019 11:59 (sandra)<\/b>lights ordered <\/p>

16\/09\/2019 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41877","activity_ticket_id":"42362","ticket_reference":"HDT43443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet and lighting issues ","ticket_address_1":"Flat 4","ticket_address_2":"2 Gerrard Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51256","activity_notes":"Toilet is leaking - Bathrooms & kitchen lightings - faultyReddan, Danny is on his way (8.15) there now to investigate. Can we have electrician to check on the lightings. If faulty fittings, please repair but not to replace lamps (tenant responsibility)","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2019 09:38 (sandra)<\/b>new fittings ordered <\/p>

10\/09\/2019 10:20 (sandra)<\/b>Traced leak, replaced inlet valve, repaired damaged porcelain on rear of pan,Pan and cistern will need replacing, quote to follow.<\/p>

11\/09\/2019 09:16 (sandra)<\/b>fittings ordered <\/p>

11\/09\/2019 11:59 (sandra)<\/b>lights ordered <\/p>

16\/09\/2019 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41878","activity_ticket_id":"42363","ticket_reference":"HDT43444","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pull light switch","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"80 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/19","activity_end":"2019-09-10 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51257","activity_notes":"Colin Sherman07767 767 387In the third floor flat the pull switch in bathroom has failed and appears to need replacing. The accessgate may be closed but the tenant will be able to provide access.","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41879","activity_ticket_id":"42360","ticket_reference":"HDT43441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - ","ticket_address_1":"Flat 3","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/09\/19","activity_end":"2019-09-10 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51258","activity_notes":"Inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2019 09:19 (sandra)<\/b>lights have been replaced <\/p>

12\/09\/2019 11:24 (jane)<\/b>Shelf for fridge freezer on order - 3 working days <\/p>

12\/09\/2019 11:36 (sandra)<\/b>fridge door compartment on order <\/p>

12\/09\/2019 11:36 (sandra)<\/b>RHS sash window in lounge, bottom sash cord has been re-corded, top sash issue, we would to return as requires further time, as the secondary glazing will need to be removed. 2 men x 3 hours <\/p>

20\/09\/2019 11:18 (sandra)<\/b>Access asked for Monday 23rd <\/p>

20\/09\/2019 14:55 (sandra)<\/b>PROVISIONALLY BOOKED FOR MONDAY WITH KEYS <\/p>

05\/11\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41880","activity_ticket_id":"42360","ticket_reference":"HDT43441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - ","ticket_address_1":"Flat 3","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51259","activity_notes":"Inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2019 09:19 (sandra)<\/b>lights have been replaced <\/p>

12\/09\/2019 11:24 (jane)<\/b>Shelf for fridge freezer on order - 3 working days <\/p>

12\/09\/2019 11:36 (sandra)<\/b>fridge door compartment on order <\/p>

12\/09\/2019 11:36 (sandra)<\/b>RHS sash window in lounge, bottom sash cord has been re-corded, top sash issue, we would to return as requires further time, as the secondary glazing will need to be removed. 2 men x 3 hours <\/p>

20\/09\/2019 11:18 (sandra)<\/b>Access asked for Monday 23rd <\/p>

20\/09\/2019 14:55 (sandra)<\/b>PROVISIONALLY BOOKED FOR MONDAY WITH KEYS <\/p>

05\/11\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41881","activity_ticket_id":"42364","ticket_reference":"HDT43445","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"detector and tiles ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/19","activity_end":"2019-09-10 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51260","activity_notes":"- Replace detectors in kitchen area.- Replace bathroom tiles","activity_timesheet":"1","ticket_notes_combined":"

11\/09\/2019 09:13 (sandra)<\/b>Replaced 1 x Mains heat alarm <\/p>

12\/09\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41882","activity_ticket_id":"42088","ticket_reference":"HDT43169","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/12933 - 17B Curzon Street ","ticket_address_1":"17B Curzon Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/09\/19","activity_end":"2019-09-10 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51261","activity_notes":"Various Works ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41883","activity_ticket_id":"42365","ticket_reference":"HDT43446","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window is jammed ","ticket_address_1":"Middle floor ","ticket_address_2":"31 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/19","activity_end":"2019-09-10 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51262","activity_notes":"A window on the middle floor at SASH 31 Wardour street is jammed and we are unable to close it. Reddan, can you arrange for attendance in the next hour? Please buzz tenant's door for access.","activity_timesheet":"1","ticket_notes_combined":"

11\/09\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41884","activity_ticket_id":"42365","ticket_reference":"HDT43446","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window is jammed ","ticket_address_1":"Middle floor ","ticket_address_2":"31 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/19","activity_end":"2019-09-10 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51263","activity_notes":"A window on the middle floor at SASH 31 Wardour street is jammed and we are unable to close it. Reddan, can you arrange for attendance in the next hour? Please buzz tenant's door for access.","activity_timesheet":"1","ticket_notes_combined":"

11\/09\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41885","activity_ticket_id":"42366","ticket_reference":"HDT43447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electric blinds ","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/09\/19","activity_end":"2019-09-10 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51264","activity_notes":" Guest has reported that the control unit is dead in the above apartment. See picture attached. Is this something we should be looking at or MJ Mapp. Currently it is not possible to close blind in bedroom.","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2019 15:30 (sandra)<\/b>have managed to get one controller to work the blinds but still showing the fault code.<\/p>

10\/10\/2019 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41886","activity_ticket_id":"42367","ticket_reference":"HDT43448","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To supply and fit new purpose-made brass sign ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/09\/19","activity_end":"2019-09-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51265","activity_notes":"To supply and fit new purpose-made brass sign as to email sent ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2019 13:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41887","activity_ticket_id":"42366","ticket_reference":"HDT43447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electric blinds ","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/09\/19","activity_end":"2019-09-10 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51266","activity_notes":" Guest has reported that the control unit is dead in the above apartment. See picture attached. Is this something we should be looking at or MJ Mapp. Currently it is not possible to close blind in bedroom.","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2019 15:30 (sandra)<\/b>have managed to get one controller to work the blinds but still showing the fault code.<\/p>

10\/10\/2019 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41888","activity_ticket_id":"42368","ticket_reference":"HDT43449","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"Covent Garden","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/09\/19","activity_end":"2019-09-11 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51267","activity_notes":"Meter Reading ","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41889","activity_ticket_id":"42369","ticket_reference":"HDT43450","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out in common parts ","ticket_address_1":"5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/19","activity_end":"2019-09-11 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51268","activity_notes":"lights out in common parts ","activity_timesheet":"1","ticket_notes_combined":"

11\/09\/2019 08:48 (sandra )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 14:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 14:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41890","activity_ticket_id":"42370","ticket_reference":"HDT43451","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reading queries","ticket_address_1":"Various","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/19","activity_end":"2019-09-11 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51269","activity_notes":"Please can you look into the following.36 Gerrard St - L79A36462 - reading far less that Sep 2018, was a new meter installed?37\/38 Gerrard St - E16D04907 - reading far less that Mar 2019, was a new meter installed? 1-3 H&D Yard - E18D01358 - has meter changed previous meter F97A15205? do we have a Sep 18 read for the new meter?26\/27 Lisle St - do we have a read for Sep 18? 24 Rupert St - 15112308 - has meter changed previous meter S11A11504? do we have a Sep 18 read for the new meter? 9 Wardour St - Z14N267441 - Do we have a Sep 18 meter reading?25 Wardour St - 15112309 - has this meter been changed, previous meter S64A02254If you could look into these by COP Thursday that would be much appreciated.","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2019 08:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41891","activity_ticket_id":"42371","ticket_reference":"HDT43452","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from flat 2 into Flat 6","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/09\/19","activity_end":"2019-09-11 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51270","activity_notes":"Last night the guest in Rathbone 6 reported water leaking through the light fitting in lounge this only last for 10 minutes then stop. We believe its coming from Rathbone 2.Please arrange for someone to attend today to investigate the problem.","activity_timesheet":"1","ticket_notes_combined":"

12\/09\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41892","activity_ticket_id":"42335","ticket_reference":"HDT43416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"Flat 14 ","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/09\/19","activity_end":"2019-09-11 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51271","activity_notes":"urgent leak ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>

06\/09\/2019 11:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 11:16 (sandra)<\/b>Leak was coming from above flat. waste was reconnected to stop leak.returning on Tuesday to check the ceiling in Flat 14 to see if it is dry enough to paint<\/p>

11\/09\/2019 08:33 (sandra)<\/b>Cupboard ceiling needs boarding over and decorating,as it has been badly damaged. Spoke to james about it and he said can you get it booked in with claradons when the flat is vacant,can you cc james in as well please <\/p>

12\/09\/2019 11:05 (sandra)<\/b>KitchenHeat alarm not on properly - ChangeIntegrated freezer door needs refixing Oven not secureShelf in cupboard. Left of extractor fan needs refixing Under cupboard pelmet needs replacingLight above sink needs refittingHallway 1) Door latch lock needs securingBathroom4) Toilet pan needs resilicone6) Shower head and attachment both tarnished and blocked7) Hand basin pop up waste needs freeing and adjusting 8) Shower controls are loose and need tightening 9) Flush on toilet is poor. May need adjustingBedroom 4) Pipe covers on rad pipe are missing 5) Blind cord needs refitting6) Patio door draught excluder needs refixing <\/p>

17\/09\/2019 08:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41893","activity_ticket_id":"42364","ticket_reference":"HDT43445","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"detector and tiles ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/09\/19","activity_end":"2019-09-11 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51272","activity_notes":"- Replace detectors in kitchen area.- Replace bathroom tiles","activity_timesheet":"1","ticket_notes_combined":"

11\/09\/2019 09:13 (sandra)<\/b>Replaced 1 x Mains heat alarm <\/p>

12\/09\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41895","activity_ticket_id":"42372","ticket_reference":"HDT43453","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"two lights out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9JA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/19","activity_end":"2019-09-16 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51274","activity_notes":"two lights out on 3rd floor Could one of the team attend site please.Please also add 1st floor lamps out, rear of office by wardrobe\/exit.light out - 2nd floor front by window","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2019 16:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41896","activity_ticket_id":"42373","ticket_reference":"HDT43454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in common parts ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/19","activity_end":"2019-09-11 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51275","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2019 08:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41897","activity_ticket_id":"42374","ticket_reference":"HDT43455","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 5","ticket_address_2":"21A Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/19","activity_end":"2019-09-11 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51276","activity_notes":"I have been without hot water in my flat for two days now. Is there any maintenance going on that might explain the lack of hot water? If not, I would like to file a work order. Thank you very much, and have a great day! ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2019 13:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41898","activity_ticket_id":"42375","ticket_reference":"HDT43456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DRIPPING TAP","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/09\/19","activity_end":"2019-09-11 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51277","activity_notes":"Can you arrange attendance for this leaking tap please. We cannot turn it off any further & quite a lot of water is being wasted.","activity_timesheet":"1","ticket_notes_combined":"

12\/09\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>

18\/09\/2019 16:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 10:33 (sandra)<\/b>tap ordered <\/p>

20\/09\/2019 15:59 (jane)<\/b>New tap expected in, on Tuesday 24th September <\/p>

25\/09\/2019 11:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41899","activity_ticket_id":"42376","ticket_reference":"HDT43457","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13095 - Flat 3, 77-78 St Martins Lane","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/09\/19","activity_end":"2019-09-11 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51278","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41900","activity_ticket_id":"42377","ticket_reference":"HDT43458","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13096 - 40 Great Portland Street ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/19","activity_end":"2019-09-11 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51279","activity_notes":"To supply and fit new flue fan, upgrade the pressure switch and replace the air spigot with new, commission on completion and leave in the system in full working order ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41901","activity_ticket_id":"42378","ticket_reference":"HDT43459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13093 - Flat 1, 26 Rose Street ","ticket_address_1":"Flat 1, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/19","activity_end":"2019-10-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51280","activity_notes":"To supply and fit new eyelet cream black out curtains complete with new curtain pole to french doors","activity_timesheet":"1","ticket_notes_combined":"

11\/09\/2019 11:59 (sandra)<\/b>on order <\/p>

26\/09\/2019 15:03 (jane)<\/b>Provisionally programmed in for afternoon of 1st October <\/p>

26\/09\/2019 16:45 (jane)<\/b>Collect keys from Tuesday afternoon 1st Oct<\/p>

02\/10\/2019 11:43 (jane)<\/b>Re-booked for Thursday 3rd October, aces via keys <\/p>

03\/10\/2019 14:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41902","activity_ticket_id":"42379","ticket_reference":"HDT43460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"20 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/19","activity_end":"2019-09-11 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51281","activity_notes":"NICEic date of renewal 10\/09\/2019","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41903","activity_ticket_id":"42380","ticket_reference":"HDT43461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire door ","ticket_address_1":"31a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5JS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/09\/19","activity_end":"2019-09-11 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51282","activity_notes":"I noticed this morning the first fire door as you come up to floor 1 does not close it is slightly ajar permanently.The alarm panel downstairs is bleeping and a light is showing on the panel.","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2019 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41904","activity_ticket_id":"42381","ticket_reference":"HDT43462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator is leaking ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/09\/19","activity_end":"2019-09-11 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51283","activity_notes":"The heating was turned on at the electric boiler yesterday after it had been off for the summer. Theradiator in the back bedroom next to the toilet is leaking. ","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 16:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41905","activity_ticket_id":"42382","ticket_reference":"HDT43463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13094 - Flat 6, 77-78 St Martins Lane ","ticket_address_1":"Flat 6, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/09\/19","activity_end":"2019-09-11 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51284","activity_notes":"To supply and install 4No new purpose-made black premium wood venetian blinds with 3No ribbons incorporating swivel brackets for the secondary glazed windows, test and leave in full working order","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2019 14:57 (sandra)<\/b>ORDERED <\/p>

20\/09\/2019 11:56 (sandra)<\/b>blinds being delivered 20\/09<\/p>

30\/09\/2019 12:58 (jane)<\/b>2 x emails have sent to the tenant asking for access with FM copied in, awaiting to hear back <\/p>

04\/10\/2019 11:37 (sandra)<\/b>PLease call tomorrow to arrange on 07407417659<\/p>

04\/10\/2019 11:37 (sandra)<\/b>Left voicemail. as tenant is overseas<\/p>

16\/10\/2019 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41906","activity_ticket_id":"42383","ticket_reference":"HDT43464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - fire alarm sounding","ticket_address_1":"43a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/09\/19","activity_end":"2019-09-11 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51285","activity_notes":"fire alarm sound","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2019 13:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41907","activity_ticket_id":"42385","ticket_reference":"HDT43466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hob isnt sparking","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/19","activity_end":"2019-09-12 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51286","activity_notes":" hob is not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41908","activity_ticket_id":"42360","ticket_reference":"HDT43441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - ","ticket_address_1":"Flat 3","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/09\/19","activity_end":"2019-09-12 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51287","activity_notes":"Inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2019 09:19 (sandra)<\/b>lights have been replaced <\/p>

12\/09\/2019 11:24 (jane)<\/b>Shelf for fridge freezer on order - 3 working days <\/p>

12\/09\/2019 11:36 (sandra)<\/b>fridge door compartment on order <\/p>

12\/09\/2019 11:36 (sandra)<\/b>RHS sash window in lounge, bottom sash cord has been re-corded, top sash issue, we would to return as requires further time, as the secondary glazing will need to be removed. 2 men x 3 hours <\/p>

20\/09\/2019 11:18 (sandra)<\/b>Access asked for Monday 23rd <\/p>

20\/09\/2019 14:55 (sandra)<\/b>PROVISIONALLY BOOKED FOR MONDAY WITH KEYS <\/p>

05\/11\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41909","activity_ticket_id":"42386","ticket_reference":"HDT43467","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all shower traps in all flats","ticket_address_1":"Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/09\/19","activity_end":"2019-09-12 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51288","activity_notes":"check all shower traps in all flats - except flats 2 and 10collect keys for access ","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 08:38 (sandra)<\/b>Showers have all been cleaned through.<\/p>

13\/09\/2019 08:38 (sandra)<\/b>need to return after 10am today as Flat 13 is still leaking into the restaurant<\/p>

13\/09\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41910","activity_ticket_id":"42072","ticket_reference":"HDT43153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks -FOR MONDAY 2ND SEPTEMBER IN THE AFTERNOON ","ticket_address_1":"Flat 4.4, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/19","activity_end":"2019-09-12 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51289","activity_notes":"To carry out inter-tenancy checks -FOR MONDAY 2ND SEPTEMBER IN THE AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2019 10:42 (sandra)<\/b>client requires a price for works <\/p>

13\/09\/2019 11:41 (sandra)<\/b>tenant has now pulled out of moving in and decorating does not need to be done on Monday <\/p>

13\/09\/2019 16:30 (jane)<\/b>Repaired shower <\/p>

20\/09\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41911","activity_ticket_id":"42072","ticket_reference":"HDT43153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks -FOR MONDAY 2ND SEPTEMBER IN THE AFTERNOON ","ticket_address_1":"Flat 4.4, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/09\/19","activity_end":"2019-09-12 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51290","activity_notes":"To touch up decoration ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2019 10:42 (sandra)<\/b>client requires a price for works <\/p>

13\/09\/2019 11:41 (sandra)<\/b>tenant has now pulled out of moving in and decorating does not need to be done on Monday <\/p>

13\/09\/2019 16:30 (jane)<\/b>Repaired shower <\/p>

20\/09\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41912","activity_ticket_id":"42387","ticket_reference":"HDT43468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/19","activity_end":"2019-09-12 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51291","activity_notes":"no water ","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2019 11:22 (sandra)<\/b>oringally a call out taken over the phone. thames water issue <\/p>

12\/09\/2019 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41913","activity_ticket_id":"42387","ticket_reference":"HDT43468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51292","activity_notes":"no water ","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2019 11:22 (sandra)<\/b>oringally a call out taken over the phone. thames water issue <\/p>

12\/09\/2019 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41914","activity_ticket_id":"42388","ticket_reference":"HDT43469","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"gate","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"12\/09\/19","activity_end":"2019-09-12 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51293","activity_notes":"The side pedestrian gate it's being tidy with the hammer many times. I did this today again but a metal cover is needed because trolleys are hitting this part in a regular basis. Also the front pedestrian gate is too hard to open from the magnetic. VSG suggested that there is not enough electrical power to realise the gate that there is an electrical issue. Please look into this to get repaired properly. ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 14:01 (jane)<\/b>Details taken of mag lockDetails taken to cover mag with black metal case <\/p>

26\/09\/2019 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41915","activity_ticket_id":"42333","ticket_reference":"HDT43414","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"door issues ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/09\/19","activity_end":"2019-09-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51294","activity_notes":"It has a push button but is not the closer connected electrically. The door closer seems to be weak a bit as well.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2019 16:58 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 12:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/09\/2019 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41916","activity_ticket_id":"42072","ticket_reference":"HDT43153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks -FOR MONDAY 2ND SEPTEMBER IN THE AFTERNOON ","ticket_address_1":"Flat 4.4, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/09\/19","activity_end":"2019-09-12 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51295","activity_notes":"To carry out inter-tenancy checks -FOR MONDAY 2ND SEPTEMBER IN THE AFTERNOON ","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2019 10:42 (sandra)<\/b>client requires a price for works <\/p>

13\/09\/2019 11:41 (sandra)<\/b>tenant has now pulled out of moving in and decorating does not need to be done on Monday <\/p>

13\/09\/2019 16:30 (jane)<\/b>Repaired shower <\/p>

20\/09\/2019 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41917","activity_ticket_id":"42389","ticket_reference":"HDT43470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire door ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/19","activity_end":"2019-09-12 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51296","activity_notes":"The first fire door as you come up to floor 1 does not close it is slightly ajar permanently.The alarm panel downstairs is beeping and a light is showing on the panel.","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 14:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/09\/2019 14:56 (sandra)<\/b>CANCELLED DUPLICATED <\/p>

13\/09\/2019 14:56 (sandra )<\/b>(Ticket Closed)<\/p>

22\/10\/2019 16:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2019 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41918","activity_ticket_id":"41915","ticket_reference":"HDT42996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st August - 7th August ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"12\/09\/19","activity_end":"2019-09-12 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51297","activity_notes":"inter-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2019 14:04 (jane)<\/b>Engineering working through list today and tomorrow <\/p>

05\/08\/2019 16:57 (jane)<\/b>On going tomorrow <\/p>

08\/08\/2019 11:12 (sandra)<\/b>Removed\/Replaced LED light and driver plus dimmer module<\/p>

22\/08\/2019 11:31 (sandra)<\/b>R&B repairs completed <\/p>

23\/08\/2019 10:40 (sandra)<\/b>new controller and filling loop ordered <\/p>

28\/08\/2019 13:17 (sandra)<\/b>supplied and fitted new controller in bedroom <\/p>

28\/08\/2019 13:17 (sandra)<\/b>expansion vessel fitted to boiler <\/p>

28\/08\/2019 13:17 (sandra )<\/b>(Ticket Closed)<\/p>

12\/09\/2019 13:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 14:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41919","activity_ticket_id":"42390","ticket_reference":"HDT43471","ticket_client":"216","client_name":"Edward Phillips","ticket_title":"JH\/JH\/13098 - Flat 5, 9 Bedford Court ","ticket_address_1":"Flat 5, 9 Bedford Court","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/19","activity_end":"2019-09-12 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51298","activity_notes":"For removal of existing integrated washer dryer and integrated dishwasher and dispose off correctly at waste transfer site.To then carry out installation of new integrated washer dryer and dishwasher including fitted integrated doors.Dispose of packaging etc on completion ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41920","activity_ticket_id":"42391","ticket_reference":"HDT43472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace time clocks ","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/19","activity_end":"2019-09-12 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51299","activity_notes":"replace time clocks","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41921","activity_ticket_id":"42392","ticket_reference":"HDT43473","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace time clocks","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/19","activity_end":"2019-09-12 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51300","activity_notes":"Replace time clocks","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 15:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41922","activity_ticket_id":"42393","ticket_reference":"HDT43474","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace time clocks","ticket_address_1":"33 & 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/19","activity_end":"2019-09-12 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51301","activity_notes":"Replace time clocks","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41923","activity_ticket_id":"42394","ticket_reference":"HDT43475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace time clocks","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/19","activity_end":"2019-09-12 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51302","activity_notes":"Replace time clocks","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2019 11:28 (sandra)<\/b>booked 11\/10<\/p>

16\/10\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41924","activity_ticket_id":"42395","ticket_reference":"HDT43476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace time clocks","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/19","activity_end":"2019-09-12 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51303","activity_notes":"Replace time clocks","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2019 11:29 (sandra)<\/b>booked 11\/10<\/p>

21\/10\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41925","activity_ticket_id":"42396","ticket_reference":"HDT43477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace time clocks","ticket_address_1":"44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/19","activity_end":"2019-09-12 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51304","activity_notes":"Replace time clocks","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2019 11:38 (sandra)<\/b>booked 11\/10<\/p>

24\/10\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41926","activity_ticket_id":"42397","ticket_reference":"HDT43478","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"13 New Row - Six Monthly","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/09\/19","activity_end":"2019-09-13 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51305","activity_notes":"Quote MDR\/JH\/10577 - Six Monthly inspection and clearing of lightwell area leaving clear","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 11:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41927","activity_ticket_id":"42398","ticket_reference":"HDT43479","ticket_client":"2079","client_name":"Huw Hughes Limited","ticket_title":"JH\/JH\/13100 - Flat 5, 9 Bedford Court","ticket_address_1":"Flat 5, 9 Bedford Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/09\/19","activity_end":"2019-09-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51306","activity_notes":"For removal of existing integrated washer dryer and integrated dishwasher and dispose off correctly at waste transfer site.To then carry out installation of new integrated washer dryer and dishwasher including fitted integrated doors.Dispose of packaging etc on completion ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2019 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41928","activity_ticket_id":"42399","ticket_reference":"HDT43480","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13054 - Ground Floor Flat, 3 Upper Wimpole Street - Master Bedroom ","ticket_address_1":"Ground Floor Flat, 3 Upper Wimpole Street - Master Bedroom","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/19","activity_end":"2019-09-13 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51307","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2019 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41929","activity_ticket_id":"42400","ticket_reference":"HDT43481","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13053 - Ground Floor Flat, 3 Upper Wimpole Street - Lounge","ticket_address_1":"Ground Floor Flat, 3 Upper Wimpole Street - Lounge","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/19","activity_end":"2019-09-13 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51308","activity_notes":"To strip wallpaper to wall panel and re-paper with lining paper, to prepare all water damaged areas to 2No walls and apply 2No coats of emulsion to match.","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41930","activity_ticket_id":"42255","ticket_reference":"HDT43336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13067 - Flat 2, 62a Goodge Street ","ticket_address_1":"Flat 2, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51309","activity_notes":"To carefully remove existing faulty shower door and panel and dispose of correctly at waste transfer site.To then supply and install new sliding shower door and panel into place to match, commission on completion and apply new silicone beading.Leave site clean and tidyshower head keeps dripping please take a look ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 10:43 (sandra)<\/b>On order for delivery to office <\/p>

06\/09\/2019 12:21 (sandra)<\/b>provisionally booked for Tuesday 10th<\/p>

09\/09\/2019 11:08 (sandra)<\/b>provisionally booked for the 19th <\/p>

20\/09\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41931","activity_ticket_id":"42401","ticket_reference":"HDT43482","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"meter investigation","ticket_address_1":"Sussex House\/9 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/19","activity_end":"2019-09-13 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51310","activity_notes":"meter investigations","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41932","activity_ticket_id":"42386","ticket_reference":"HDT43467","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all shower traps in all flats","ticket_address_1":"Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/19","activity_end":"2019-09-13 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51311","activity_notes":"check all shower traps in all flats - except flats 2 and 10collect keys for access Leak from flat 13 still occuring ","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 08:38 (sandra)<\/b>Showers have all been cleaned through.<\/p>

13\/09\/2019 08:38 (sandra)<\/b>need to return after 10am today as Flat 13 is still leaking into the restaurant<\/p>

13\/09\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41933","activity_ticket_id":"42255","ticket_reference":"HDT43336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13067 - Flat 2, 62a Goodge Street ","ticket_address_1":"Flat 2, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51312","activity_notes":"To carefully remove existing faulty shower door and panel and dispose of correctly at waste transfer site.To then supply and install new sliding shower door and panel into place to match, commission on completion and apply new silicone beading.Leave site clean and tidy","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2019 10:43 (sandra)<\/b>On order for delivery to office <\/p>

06\/09\/2019 12:21 (sandra)<\/b>provisionally booked for Tuesday 10th<\/p>

09\/09\/2019 11:08 (sandra)<\/b>provisionally booked for the 19th <\/p>

20\/09\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41934","activity_ticket_id":"42368","ticket_reference":"HDT43449","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"Covent Garden","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/19","activity_end":"2019-09-13 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51313","activity_notes":"Meter Reading ","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41935","activity_ticket_id":"42402","ticket_reference":"HDT43483","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3 TOILET LETS NEED TO BE LOOKED AT ","ticket_address_1":"7A Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/19","activity_end":"2019-09-13 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51314","activity_notes":"We have 3 troublesome WC Seas and lids, could one of the team attend site please. They are: Gnd Floor Gents 1st Floor Gents 2Nd Floor Ladies. In case parts are needed we have this information for spares etc.Flaminia5051CW02Flaminia. Link and Mini-Link. toilet seat and wrap over cover.WhiteCost 129.00Liquid Design, 64-66 High Street, Kingsthorpe, Northampton, NN2 6QE. Tel: +44(0)1604 721993 ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2019 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41936","activity_ticket_id":"42403","ticket_reference":"HDT43484","ticket_client":"2047","client_name":"Beechbrook Capital LLP","ticket_title":"mens bathroom issue","ticket_address_1":"1st Floor ","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/09\/19","activity_end":"2019-09-13 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51315","activity_notes":"mens bathroom issue ","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 16:27 (jane )<\/b>(Ticket Closed)<\/p>

19\/09\/2019 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41937","activity_ticket_id":"42404","ticket_reference":"HDT43485","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Toilet is leaking ","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/09\/19","activity_end":"2019-09-13 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51316","activity_notes":"toilet is leaking In the basement of Noble Furs where their loo is is a leak, we think its coming from the heating systemThe ceiling tiles have been left down for you Keys are here if you let me know in advance when you can get them ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41938","activity_ticket_id":"42405","ticket_reference":"HDT43486","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Store front decorated","ticket_address_1":"47-49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/19","activity_end":"2019-09-13 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51317","activity_notes":"Please could we paint the above store front Copenhagen Blue. Please could you let me know when this can be scheduled in for?","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2019 14:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41939","activity_ticket_id":"42406","ticket_reference":"HDT43487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"two dowlighters not working ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/19","activity_end":"2019-09-13 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51318","activity_notes":"Please raise a works order for Reddan to attend to x 2 downlights not working in common parts 1st & 3rd floor","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 11:21 (sandra)<\/b>2 lights on order <\/p>

20\/09\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41940","activity_ticket_id":"42407","ticket_reference":"HDT43488","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13103 - 4 Matthew Parker Street ","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/19","activity_end":"2019-09-13 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51319","activity_notes":"To allow for an engineer to attend site for one complete day and carry out an inspection of all windows and report back findings with associated costings ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41941","activity_ticket_id":"42407","ticket_reference":"HDT43488","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13103 - 4 Matthew Parker Street ","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/09\/19","activity_end":"2019-09-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51320","activity_notes":"To allow for an engineer to attend site for one complete day and carry out an inspection of all windows and report back findings with associated costings ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41942","activity_ticket_id":"42408","ticket_reference":"HDT43489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/19","activity_end":"2019-09-16 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51321","activity_notes":"Can you organize to carry out the below please.The silicone around the floor edge needs to be treated along with the shower tray. The floor has lifted and possibly water has caused it to lift but nothing obvious. Also grout on the floor tiles should also be filledPlease include this in the existing work order.","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2019 09:08 (sandra)<\/b>Ran both showers.Sprayed water everywhere but didn't leak downstairs.Flushed toilets and sinks and even checked the boiler but didn't leak downstairs. Tenant in flat 3 said one shower she uses and washed the baby and dog (not together) and if this is the case I guess she used the shower hose with the door open to the cubicle. I suggested to Lillian we should check flat 5 in case it's leaking from here and running in the cavity walls. The showers and water waste runs to external wall. Not leaking from the kitchen<\/p>

23\/09\/2019 08:31 (sandra)<\/b>Can you organize to carry out the below please.The silicone around the floor edge needs to be treated along with the shower tray. The floor has lifted and possibly water has caused it to lift but nothing obvious. Also grout on the floor tiles should also be filledPlease include this in the existing work order.<\/p>

23\/09\/2019 13:47 (sandra)<\/b>8.30 Tuesday <\/p>

24\/09\/2019 08:50 (sandra)<\/b>Following our engineers inspection and conversation with yourself, we would recommend an small opening is cut into the bathroom ceiling to investigate further, would you like us to go ahead with this please ? <\/p>

01\/10\/2019 12:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41943","activity_ticket_id":"42409","ticket_reference":"HDT43490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water meters ","ticket_address_1":"South Service Yard\/Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/09\/19","activity_end":"2019-09-16 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51322","activity_notes":"Please can you raise a work order for Reddan to investigate which water meters specifically supplies the South Service Yard and Horse & Dolphin Yard ","activity_timesheet":"1","ticket_notes_combined":"

17\/09\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41944","activity_ticket_id":"42410","ticket_reference":"HDT43491","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - alarm beeping","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/19","activity_end":"2019-09-16 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51323","activity_notes":"tenant returned from holiday and alarm beeping. high ceiling","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41945","activity_ticket_id":"42411","ticket_reference":"HDT43492","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/19","activity_end":"2019-09-16 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51324","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41946","activity_ticket_id":"42412","ticket_reference":"HDT43493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/19","activity_end":"2019-09-16 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51325","activity_notes":"new PCB ordered ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2019 10:54 (sandra)<\/b>PCB ON ORDER <\/p>

18\/09\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41947","activity_ticket_id":"42413","ticket_reference":"HDT43494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"basement blocked ladies toilet ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/09\/19","activity_end":"2019-09-16 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51326","activity_notes":"blocked toilet ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2019 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41948","activity_ticket_id":"42414","ticket_reference":"HDT43495","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Leak on main cold water pipes","ticket_address_1":"2\/6 Queen Elm Parade ","ticket_address_2":"Old Church Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/09\/19","activity_end":"2019-09-16 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51327","activity_notes":"we have a leak from one of the main cold water pipes in the basement of the above property. ","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41949","activity_ticket_id":"42415","ticket_reference":"HDT43496","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/19","activity_end":"2019-09-16 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51328","activity_notes":"heating issues and leaking pipe in cupboard Just to inform you that the heating at home had issues and the tenantcalled my handyman of trust to fix it. There was a small valve thatneeded replacement and the tenant already faced the costs of it.Anyway, as we speak, the heating has to be properly checked causeapparently it doesnt not work properly, and we cannot afford anothercall out, being the LL responsible for the heating system.Plus, Giorgia Who used the sink only once since she moved in, lastweek (she is still in the process of having the flat furnished) isleaving from the pipe in the cupboard below and we urgently needsomeone coming to fix this.Please arrange your plumbers to come and have a look at both items sowe will sort these issues out as soon as possibile.","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2019 09:03 (sandra)<\/b>heating ok and taps need replacing <\/p>

17\/09\/2019 09:03 (sandra)<\/b>Heating ok.Tenant unsure how the system works. Showed tenant how to use LEAK FROM UNDER SINKThis is appears to be from the kitchen tap which has a telescopic hose to wash the dishes. Only leaks if used. I believe the hose snagged underneath the sink and it was pulled hard which probably damaged the hose.Not sure if this hose can be replaced but quicker to replace with new taps.Danny seems to think these are sold in screwfix and price is around 150-200.Will confirm price<\/p>

18\/09\/2019 10:50 (sandra)<\/b>Reprogrammed the contol clock as tenant had it on for 1 hour a day <\/p>

24\/09\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41950","activity_ticket_id":"42416","ticket_reference":"HDT43497","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak on 2nd floor ladies ","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/19","activity_end":"2019-09-16 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51329","activity_notes":"leak on 2nd floor ladies ","activity_timesheet":"1","ticket_notes_combined":"

17\/09\/2019 09:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41951","activity_ticket_id":"42417","ticket_reference":"HDT43498","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"AM\/JH\/13097 - 49 Neal Street ","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/19","activity_end":"2019-09-16 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51330","activity_notes":"Various Works ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 16:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41952","activity_ticket_id":"42419","ticket_reference":"HDT43500","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13102 - Flat 3.3, 28 Lisle Street ","ticket_address_1":"Flat 3.3, 28 Lisle Street","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/09\/19","activity_end":"2019-09-16 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51331","activity_notes":"To carry out preparation works to water damage to lounge\/kitchen ceiling, 3No walls and hallway ceiling.Scrape back, apply stain sealer, fill and make good. Apply 2no coats of emulsion on completion","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 10:01 (sandra)<\/b>to be scheduled in<\/p>

23\/09\/2019 13:43 (sandra)<\/b>27th booked <\/p>

16\/10\/2019 08:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41953","activity_ticket_id":"42418","ticket_reference":"HDT43499","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13101 - Flat 2.3, 28 Lisle Street","ticket_address_1":"Flat 2.3, 38 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/09\/19","activity_end":"2019-09-16 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51332","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 10:02 (sandra)<\/b>to be scheduled in <\/p>

23\/09\/2019 13:42 (sandra)<\/b>Access on 27th<\/p>

01\/10\/2019 10:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41954","activity_ticket_id":"42418","ticket_reference":"HDT43499","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13101 - Flat 2.3, 28 Lisle Street","ticket_address_1":"Flat 2.3, 38 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/09\/19","activity_end":"2019-09-16 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51333","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 10:02 (sandra)<\/b>to be scheduled in <\/p>

23\/09\/2019 13:42 (sandra)<\/b>Access on 27th<\/p>

01\/10\/2019 10:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41955","activity_ticket_id":"42420","ticket_reference":"HDT43501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13105 - Flat 4, 2 Gerrard Place ","ticket_address_1":"Flat 4, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/19","activity_end":"2019-09-16 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51334","activity_notes":"To disconnect and remove existing and supply and install 4No new light fittings complete with LED drivers, 2No in bathroom, 1No in hallway and 1No kitchen, commission on completion, test and leave in full working order","activity_timesheet":"1","ticket_notes_combined":"

23\/09\/2019 10:01 (sandra)<\/b>parts on order <\/p>

21\/10\/2019 13:46 (sandra)<\/b>two extra light fittings <\/p>

21\/10\/2019 13:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41956","activity_ticket_id":"42421","ticket_reference":"HDT43502","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door is broken ","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/19","activity_end":"2019-09-17 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51335","activity_notes":"> On our door in floor 1 taking to flats 4-10 it is partially disconnected from the inside and requires a fix before detaching at all.> ","activity_timesheet":"1","ticket_notes_combined":"

17\/09\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41957","activity_ticket_id":"42415","ticket_reference":"HDT43496","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/19","activity_end":"2019-09-17 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51336","activity_notes":"heating issues and leaking pipe in cupboard Just to inform you that the heating at home had issues and the tenantcalled my handyman of trust to fix it. There was a small valve thatneeded replacement and the tenant already faced the costs of it.Anyway, as we speak, the heating has to be properly checked causeapparently it doesnt not work properly, and we cannot afford anothercall out, being the LL responsible for the heating system.Plus, Giorgia Who used the sink only once since she moved in, lastweek (she is still in the process of having the flat furnished) isleaving from the pipe in the cupboard below and we urgently needsomeone coming to fix this.Please arrange your plumbers to come and have a look at both items sowe will sort these issues out as soon as possibile.","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2019 09:03 (sandra)<\/b>heating ok and taps need replacing <\/p>

17\/09\/2019 09:03 (sandra)<\/b>Heating ok.Tenant unsure how the system works. Showed tenant how to use LEAK FROM UNDER SINKThis is appears to be from the kitchen tap which has a telescopic hose to wash the dishes. Only leaks if used. I believe the hose snagged underneath the sink and it was pulled hard which probably damaged the hose.Not sure if this hose can be replaced but quicker to replace with new taps.Danny seems to think these are sold in screwfix and price is around 150-200.Will confirm price<\/p>

18\/09\/2019 10:50 (sandra)<\/b>Reprogrammed the contol clock as tenant had it on for 1 hour a day <\/p>

24\/09\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41958","activity_ticket_id":"42423","ticket_reference":"HDT43504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light replacement ","ticket_address_1":"82\/88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/19","activity_end":"2019-09-17 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51337","activity_notes":"We have a broken bulb in one of the lamps on the stairwell landing between flat 2 & 3 82\/88 Shaftesbury Ave that's needs replacing. I will raise a work order for you to attend.","activity_timesheet":"1","ticket_notes_combined":"

17\/09\/2019 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41959","activity_ticket_id":"42422","ticket_reference":"HDT43503","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/19","activity_end":"2019-09-17 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51338","activity_notes":". I have some issues in making the blinds work as it seems one is broken. Is there anyone available to explain how to push them up and keep them up? I also cant open the kitchen\/living room window can someone have a look at that as well?I also noticed that there is some material which is harmful and is not properly insulated just below the bedroom windows. (See picture attached) can that be fixed?","activity_timesheet":"1","ticket_notes_combined":"

17\/09\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41960","activity_ticket_id":"42424","ticket_reference":"HDT43505","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leaking toilet ","ticket_address_1":"235 St John Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC1V 4NG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/19","activity_end":"2019-09-17 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51339","activity_notes":"It's raining today and unfortunately we have a leak in the usual toilet. I will leave a bucket to collect the water this evening. ","activity_timesheet":"1","ticket_notes_combined":"

18\/09\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41961","activity_ticket_id":"42425","ticket_reference":"HDT43506","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13109 - Flat 7, 86 Portland Place ","ticket_address_1":"Flat 7, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/19","activity_end":"2019-11-14 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51340","activity_notes":"To remove existing and supply and fit new white laminate shelf to match existing to kitchen cupboard.Leave site clean and tidy ","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 16:56 (jane)<\/b>Engineer attending on Monday 7th October at 9am, tenant to give access <\/p>

24\/10\/2019 10:52 (sandra)<\/b>rescheduled for Wednesday\/thursday waiting for confirmation <\/p>

28\/10\/2019 14:06 (sandra)<\/b>(Placed On Hold) waiting on access from tenant <\/p>

31\/10\/2019 09:29 (sandra )<\/b>(Ticket Closed)<\/p>

20\/11\/2019 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:34 (sandra)<\/b>booked for Thursday 28th <\/p>

28\/11\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41963","activity_ticket_id":"42426","ticket_reference":"HDT43507","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"beeping alarm","ticket_address_1":"6a Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51342","activity_notes":"Please attend and change battery ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2019 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41964","activity_ticket_id":"42427","ticket_reference":"HDT43508","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drains running slow ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/09\/19","activity_end":"2019-09-18 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51343","activity_notes":"Drains needs to be jetted through","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41965","activity_ticket_id":"42384","ticket_reference":"HDT43465","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13092 - Flat 2.3, 4a Rupert Court","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/09\/19","activity_end":"2019-09-17 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51344","activity_notes":"To supply and fit new purpose-made black fabric black out roller blind to bedroom window, test and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41966","activity_ticket_id":"42428","ticket_reference":"HDT43509","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sign and chain","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/19","activity_end":"2019-09-18 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51345","activity_notes":"The traspassers have been back on Flat 3, 31 CatherineCould the sign please be re-hung with a much less flimsy chain?Also - can reddan assess whether a gate might be possible here or see if anything that can be done to keep people off the terrace?","activity_timesheet":"1","ticket_notes_combined":"

18\/09\/2019 11:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41967","activity_ticket_id":"42429","ticket_reference":"HDT43510","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check mould and see if vent\/extractor is working ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/19","activity_end":"2019-09-18 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51346","activity_notes":"On another note, over the past months black marks have slowly started to appear on the bathroom ceiling. It is probably some sort of mould. You probably want to come and look at it as it is spreading quite a lot recently. Is the vent open or shut.","activity_timesheet":"1","ticket_notes_combined":"

19\/09\/2019 12:41 (sandra )<\/b>(Ticket Closed)<\/p>

22\/10\/2019 16:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2019 16:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41968","activity_ticket_id":"42430","ticket_reference":"HDT43511","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reading - Chinatown","ticket_address_1":"Chinatown Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51347","activity_notes":"common parts LL and retail units ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41969","activity_ticket_id":"42432","ticket_reference":"HDT43513","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter reading - Colliseum","ticket_address_1":"Colliseum Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/19","activity_end":"2019-09-23 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51348","activity_notes":"common parts LL and retail units ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41970","activity_ticket_id":"42433","ticket_reference":"HDT43514","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter reading - Opera Quarter ","ticket_address_1":"Opera Quarter Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/19","activity_end":"2019-09-23 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51349","activity_notes":"common parts LL and retail units ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2019 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41971","activity_ticket_id":"42431","ticket_reference":"HDT43512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reading - Fitzrovia ","ticket_address_1":"Fitzrovia","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/19","activity_end":"2019-09-23 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51350","activity_notes":"common parts LL and retail units ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 10:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41972","activity_ticket_id":"42434","ticket_reference":"HDT43515","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"damp patch in bedroom ","ticket_address_1":"31F Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/19","activity_end":"2019-10-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51351","activity_notes":" In the meantime I noticed a damp patch in the second bedroom yesterday - please see attached picture. I dont think anything is above this bedroom as there is a flat roof so I think that the roof may be leaking? Please can this be investigated?","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2019 10:32 (sandra)<\/b>waiting for access to Flat G. have emailed Kim <\/p>

24\/09\/2019 09:07 (sandra)<\/b>I can arrange for an engineer today after 10 am and before 1 pm.<\/p>

24\/09\/2019 13:41 (sandra)<\/b>attended today and tenant was not home. Kim is rebooking for Friday <\/p>

24\/09\/2019 13:59 (sandra)<\/b>FRIDAY AT 10 AM <\/p>

30\/09\/2019 12:51 (jane)<\/b>Access to Flat F and G for Wednesday 2nd Oct at 4pm<\/p>

03\/10\/2019 09:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41973","activity_ticket_id":"42417","ticket_reference":"HDT43498","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"AM\/JH\/13097 - 49 Neal Street ","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/19","activity_end":"2019-09-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51352","activity_notes":"Various Works ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 16:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41974","activity_ticket_id":"42435","ticket_reference":"HDT43516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good gaps in skirting ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/19","activity_end":"2019-09-18 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51353","activity_notes":"Please can you raise a work order for Reddan to make good gap in skirting board at 34a Rupert St comon parts as mice have been reported ","activity_timesheet":"1","ticket_notes_combined":"

19\/09\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41975","activity_ticket_id":"42436","ticket_reference":"HDT43517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13108 - Flat 1, 38 Tavistock Street ","ticket_address_1":"Flat 1, 38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/19","activity_end":"2019-10-03 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51354","activity_notes":"To isolate water supply, disconnect and remove existing and supply and install taps with telescopic hose to match existing, commission completion and leave in full working order","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 15:58 (jane)<\/b>New tap expected in, on Tuesday 24th September <\/p>

30\/09\/2019 15:04 (jane)<\/b>Chased the tenant again for access <\/p>

01\/10\/2019 10:35 (jane)<\/b>Have requested Thursday 3rd October, waiting to hear back from tenant <\/p>

01\/10\/2019 10:47 (jane)<\/b>Programmed in for Thursday 3rd October at 4:45pm, tenant will be home <\/p>

03\/10\/2019 16:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41976","activity_ticket_id":"42437","ticket_reference":"HDT43518","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51355","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

23\/09\/2019 10:07 (sandra)<\/b>booked 26th with keys <\/p>

01\/10\/2019 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41977","activity_ticket_id":"42437","ticket_reference":"HDT43518","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51356","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 10:07 (sandra)<\/b>booked 26th with keys <\/p>

01\/10\/2019 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41978","activity_ticket_id":"42438","ticket_reference":"HDT43519","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51357","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 11:58 (sandra)<\/b>with keys <\/p>

23\/09\/2019 08:42 (sandra)<\/b>keys 26th<\/p>

23\/09\/2019 08:43 (sandra)<\/b>keys 26th<\/p>

01\/10\/2019 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41979","activity_ticket_id":"42438","ticket_reference":"HDT43519","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51358","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 11:58 (sandra)<\/b>with keys <\/p>

23\/09\/2019 08:42 (sandra)<\/b>keys 26th<\/p>

23\/09\/2019 08:43 (sandra)<\/b>keys 26th<\/p>

01\/10\/2019 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41980","activity_ticket_id":"42439","ticket_reference":"HDT43520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51359","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

23\/09\/2019 08:42 (sandra)<\/b>keys 26th<\/p>

01\/10\/2019 13:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41981","activity_ticket_id":"42439","ticket_reference":"HDT43520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/19","activity_end":"2019-10-01 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51360","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:42 (sandra)<\/b>keys 26th<\/p>

01\/10\/2019 13:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41982","activity_ticket_id":"42440","ticket_reference":"HDT43521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51361","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:42 (sandra)<\/b>keys 26th<\/p>

01\/10\/2019 13:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41983","activity_ticket_id":"42440","ticket_reference":"HDT43521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/19","activity_end":"2019-10-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51362","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:42 (sandra)<\/b>keys 26th<\/p>

01\/10\/2019 13:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41984","activity_ticket_id":"42441","ticket_reference":"HDT43522","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51363","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:42 (sandra)<\/b>keys 26th<\/p>

01\/10\/2019 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41985","activity_ticket_id":"42441","ticket_reference":"HDT43522","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/19","activity_end":"2019-10-01 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51364","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:42 (sandra)<\/b>keys 26th<\/p>

01\/10\/2019 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41986","activity_ticket_id":"42442","ticket_reference":"HDT43523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13110 - Chinatown Portfolio - Uplighters ","ticket_address_1":"Chinatown Portfolio - Uplighters","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/19","activity_end":"2019-09-18 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51365","activity_notes":"For repairing of uplighters","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2019 10:08 (sandra)<\/b>parts on order <\/p>

16\/10\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41987","activity_ticket_id":"42375","ticket_reference":"HDT43456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DRIPPING TAP","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51366","activity_notes":"Can you arrange attendance for this leaking tap please. We cannot turn it off any further & quite a lot of water is being wasted.","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2019 09:09 (sandra )<\/b>(Ticket Closed)<\/p>

18\/09\/2019 16:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 10:33 (sandra)<\/b>tap ordered <\/p>

20\/09\/2019 15:59 (jane)<\/b>New tap expected in, on Tuesday 24th September <\/p>

25\/09\/2019 11:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41988","activity_ticket_id":"42403","ticket_reference":"HDT43484","ticket_client":"2047","client_name":"Beechbrook Capital LLP","ticket_title":"mens bathroom issue","ticket_address_1":"1st Floor ","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51367","activity_notes":"mens bathroom issue ","activity_timesheet":"1","ticket_notes_combined":"

13\/09\/2019 16:27 (jane )<\/b>(Ticket Closed)<\/p>

19\/09\/2019 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2019 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41989","activity_ticket_id":"42444","ticket_reference":"HDT43525","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door not closing ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51368","activity_notes":"front door not closing ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41990","activity_ticket_id":"42445","ticket_reference":"HDT43526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"buzzer not working ","ticket_address_1":"1-3 Horse and Dolphin ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51369","activity_notes":"Also, the buzzer isnt working for the entrance to the flats. So if Im in my flat and someone rings at the door for flat 2, no sounds \/ ring goes off in my apartment. ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41991","activity_ticket_id":"42446","ticket_reference":"HDT43527","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13077 - 2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/09\/19","activity_end":"2019-09-19 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51370","activity_notes":"Replacement intercom system ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 10:00 (sandra)<\/b>parts on order <\/p>

27\/09\/2019 10:43 (jane)<\/b>Client arranging access <\/p>

07\/10\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41992","activity_ticket_id":"42447","ticket_reference":"HDT43528","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"new PRV required ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/19","activity_end":"2019-09-19 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51371","activity_notes":"new PRV required on water heater ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 11:40 (sandra)<\/b>booked for 20\/09<\/p>

27\/09\/2019 13:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41993","activity_ticket_id":"42448","ticket_reference":"HDT43529","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51372","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:47 (sandra)<\/b>3rd with Keys <\/p>

07\/10\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41994","activity_ticket_id":"42449","ticket_reference":"HDT43530","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51373","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 11:32 (sandra)<\/b>confirmed 3rd october with keys <\/p>

07\/10\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41995","activity_ticket_id":"42450","ticket_reference":"HDT43531","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 3","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51374","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:45 (sandra)<\/b>3rd with keys<\/p>

07\/10\/2019 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41996","activity_ticket_id":"42451","ticket_reference":"HDT43532","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 4","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51375","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:48 (sandra)<\/b>3rd with keys <\/p>

07\/10\/2019 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41997","activity_ticket_id":"42452","ticket_reference":"HDT43533","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51376","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 12:05 (sandra)<\/b>3rd with keys <\/p>

07\/10\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41998","activity_ticket_id":"42453","ticket_reference":"HDT43534","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 6","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51377","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 11:55 (sandra)<\/b>booked for 3rd with keys <\/p>

07\/10\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT41999","activity_ticket_id":"42454","ticket_reference":"HDT43535","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 7","ticket_address_2":"27 Slinsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/19","activity_end":"2019-10-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51378","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 11:56 (sandra)<\/b>Booked for 4th with keys <\/p>

07\/10\/2019 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42000","activity_ticket_id":"42455","ticket_reference":"HDT43536","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 8","ticket_address_2":"27 Slinsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/19","activity_end":"2019-10-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51379","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 12:24 (sandra)<\/b>4th with keys <\/p>

07\/10\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42001","activity_ticket_id":"42456","ticket_reference":"HDT43537","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 9","ticket_address_2":"27 Slinsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/19","activity_end":"2019-10-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51380","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:41 (sandra)<\/b>4th with keys <\/p>

07\/10\/2019 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42002","activity_ticket_id":"42457","ticket_reference":"HDT43538","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 10","ticket_address_2":"27 Slinsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/19","activity_end":"2019-10-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51381","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 12:46 (sandra)<\/b>booked with keys for the 4th <\/p>

07\/10\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42003","activity_ticket_id":"42458","ticket_reference":"HDT43539","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 11","ticket_address_2":"27 Slinsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/19","activity_end":"2019-10-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51382","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:50 (sandra)<\/b>4th with keys <\/p>

23\/09\/2019 10:29 (sandra)<\/b>Tenant has changed this to the 11th at 8 am <\/p>

23\/09\/2019 10:39 (sandra)<\/b>tenant will be home between 8 - 11 am for access <\/p>

11\/10\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42004","activity_ticket_id":"42459","ticket_reference":"HDT43540","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 12","ticket_address_2":"27 Slinsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/19","activity_end":"2019-10-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51383","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 14:40 (sandra)<\/b>keys on 4th <\/p>

07\/10\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42005","activity_ticket_id":"42460","ticket_reference":"HDT43541","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51384","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 12:57 (sandra)<\/b>keys for 3rd october <\/p>

07\/10\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42006","activity_ticket_id":"42461","ticket_reference":"HDT43542","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/19","activity_end":"2019-10-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51385","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:52 (sandra)<\/b>4th with keys <\/p>

07\/10\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42007","activity_ticket_id":"42462","ticket_reference":"HDT43543","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51386","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 12:47 (sandra)<\/b>7th with keys <\/p>

08\/10\/2019 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42008","activity_ticket_id":"42463","ticket_reference":"HDT43544","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 16 ","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51387","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:53 (sandra)<\/b>7th with keys <\/p>

08\/10\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42009","activity_ticket_id":"42464","ticket_reference":"HDT43545","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51388","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:58 (sandra)<\/b>7th with keys <\/p>

08\/10\/2019 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42010","activity_ticket_id":"42465","ticket_reference":"HDT43546","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51389","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:54 (sandra)<\/b>7th with keys <\/p>

23\/09\/2019 09:07 (sandra)<\/b>Tenant will arrange for someone to be home <\/p>

08\/10\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42011","activity_ticket_id":"42466","ticket_reference":"HDT43547","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51390","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:56 (sandra)<\/b>7th with keys <\/p>

08\/10\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42012","activity_ticket_id":"42467","ticket_reference":"HDT43548","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 20","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51391","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:39 (sandra)<\/b>7th with keys <\/p>

08\/10\/2019 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42013","activity_ticket_id":"42468","ticket_reference":"HDT43549","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks and CO2 alarms","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51392","activity_notes":"Gas and plumbing\/temperature checks and CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 14:20 (sandra)<\/b>7th with keys <\/p>

08\/10\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42014","activity_ticket_id":"42469","ticket_reference":"HDT43550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"moving items ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"Basement ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/19","activity_end":"2019-09-19 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51393","activity_notes":"Please raise a works order for Reddan to attend to the basement at 77-78 St Martins Lane today or tomorrow to re-locate the following items to 38 St Martins Lane:- all the boxes underneath the shelf in photo 1 (attached) including the trolley, fire sign and stool; and- all the items shown in photo 2 (attached).Please move the items to either storage cupboard no.5 or no. 6 (whichever one has space) at 38 St Martins Lane.Keys can be collected from the site office.","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 14:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42015","activity_ticket_id":"42470","ticket_reference":"HDT43551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3 lamps in common parts ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/19","activity_end":"2019-09-19 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51394","activity_notes":"Please raise a work order for Reddan to check on the lightings. Tenant reported 3 lamps in the common parts are not working.","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2019 15:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42016","activity_ticket_id":"42443","ticket_reference":"HDT43524","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"remove CCTV camera","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/19","activity_end":"2019-09-19 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51395","activity_notes":"remove camera from scaffold","activity_timesheet":"1","ticket_notes_combined":"

19\/09\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42017","activity_ticket_id":"42471","ticket_reference":"HDT43552","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gate not working ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/19","activity_end":"2019-09-19 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51396","activity_notes":"Please raise a work order for Reddan to check on the gate. Someone must have cut the cable again and now it's not closing.","activity_timesheet":"1","ticket_notes_combined":"

23\/09\/2019 09:59 (sandra)<\/b>Gate bolt has been repaired. electrics being attended to.<\/p>

27\/09\/2019 10:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42018","activity_ticket_id":"42471","ticket_reference":"HDT43552","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gate not working ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"19\/09\/19","activity_end":"2019-09-19 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51397","activity_notes":"Please raise a work order for Reddan to check on the gate. Someone must have cut the cable again and now it's not closing.","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 09:59 (sandra)<\/b>Gate bolt has been repaired. electrics being attended to.<\/p>

27\/09\/2019 10:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42019","activity_ticket_id":"42472","ticket_reference":"HDT43553","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in common parts ","ticket_address_1":"common parts ","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/19","activity_end":"2019-09-19 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51398","activity_notes":"Please raise a work order for Reddan to check on the common parts lights. Found 2 lights are not working. ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42020","activity_ticket_id":"42473","ticket_reference":"HDT43554","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights and handle","ticket_address_1":"2nd floor landing ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/19","activity_end":"2019-09-19 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51399","activity_notes":"Please raise a work order for Reddan to attend to the below:- lights outside bathroom not working- 2nd Floor toilet loose handle.Reddan, Alan is aware of the lights. Can he reinstate the door handle too.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42021","activity_ticket_id":"42474","ticket_reference":"HDT43555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty towel rail element","ticket_address_1":"Flat 1 ","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/19","activity_end":"2019-09-20 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51400","activity_notes":"faulty towel rail element ","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 16:29 (jane)<\/b>Tenant is home on Monday 30th, arranged to go along then <\/p>

30\/09\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42022","activity_ticket_id":"42474","ticket_reference":"HDT43555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty towel rail element","ticket_address_1":"Flat 1 ","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/19","activity_end":"2019-09-30 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51401","activity_notes":"faulty towel rail element ","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 16:29 (jane)<\/b>Tenant is home on Monday 30th, arranged to go along then <\/p>

30\/09\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42023","activity_ticket_id":"42475","ticket_reference":"HDT43556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"handrail needs securing","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/19","activity_end":"2019-09-20 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51402","activity_notes":"handrail needs securing ","activity_timesheet":"1","ticket_notes_combined":"

23\/09\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42024","activity_ticket_id":"42476","ticket_reference":"HDT43557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no electrics ","ticket_address_1":"43a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/19","activity_end":"2019-09-20 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51403","activity_notes":"no electrics ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2019 16:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42025","activity_ticket_id":"42477","ticket_reference":"HDT43558","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind cord has come off ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/19","activity_end":"2019-09-20 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51404","activity_notes":"Please attend site for flat 12 as The blinds cord is off & we cannot raise or tilt, right hand side cord isout & we are unable to fix it.","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 10:06 (sandra)<\/b>Booked 23\/09<\/p>

11\/10\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42026","activity_ticket_id":"42478","ticket_reference":"HDT43559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate No5 emergency lights ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/19","activity_end":"2019-09-20 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51405","activity_notes":"Please raise work order for Reddan to investigate & fix 05 x emergency lights within service corridor at Central Cross.Michael \/ JanePlease confirm attendance.Thank you so much in advance for your kind assistance.","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2019 15:54 (jane)<\/b>Look at 4 faulty Emergency lights and order new fittings<\/p>

25\/10\/2019 14:21 (sandra)<\/b>booked for Wednesday 6th <\/p>

07\/11\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42027","activity_ticket_id":"42479","ticket_reference":"HDT43560","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"JH\/JH\/13117 - 49 Neal Street - Third Floor Toilet","ticket_address_1":"49 Neal Street - Third Floor Toilet ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/09\/19","activity_end":"2019-09-20 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51406","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2019 11:57 (jane)<\/b>For Friday 4th October <\/p>

08\/10\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42028","activity_ticket_id":"42482","ticket_reference":"HDT43563","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13112 - 4 Mathew Parker Street, London, SW1","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/09\/19","activity_end":"2019-09-20 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51407","activity_notes":"To remove existing and supply and fit new purpose-made brass sign with etched wording as agreed to external wall of building ","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 13:35 (jane)<\/b>Awaiting proof to be sent to client and then sign will be manufactured <\/p>

30\/09\/2019 15:43 (jane)<\/b>Have received sign, will be fitted this week <\/p>

10\/10\/2019 09:59 (sandra)<\/b>All ready to be fitted but unfortunately, the protests have stopped us getting our vans over there at the moment<\/p>

28\/10\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42029","activity_ticket_id":"42471","ticket_reference":"HDT43552","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gate not working ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"20\/09\/19","activity_end":"2019-09-20 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51408","activity_notes":"Please raise a work order for Reddan to check on the gate. Someone must have cut the cable again and now it's not closing.","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 09:59 (sandra)<\/b>Gate bolt has been repaired. electrics being attended to.<\/p>

27\/09\/2019 10:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42030","activity_ticket_id":"42483","ticket_reference":"HDT43564","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blade signage","ticket_address_1":"Newport Sandringhan","ticket_address_2":"Newport Sandingham","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7PX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/19","activity_end":"2019-09-20 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51409","activity_notes":"Please attend site to investigate and repair Unit 9 Blade signage","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2019 15:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42031","activity_ticket_id":"42484","ticket_reference":"HDT43565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out ","ticket_address_1":"55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/19","activity_end":"2019-09-20 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51410","activity_notes":"Please attend site for the lights on the 1st floor at Goodwins House as one light fixture is completelyburnt out and the other is flickering to its end of life","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42032","activity_ticket_id":"42486","ticket_reference":"HDT43567","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"bulbs to change","ticket_address_1":"20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/19","activity_end":"2019-09-20 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51411","activity_notes":"bulbs to change","activity_timesheet":"1","ticket_notes_combined":"

20\/09\/2019 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42033","activity_ticket_id":"42360","ticket_reference":"HDT43441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - ","ticket_address_1":"Flat 3","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/19","activity_end":"2019-09-20 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51412","activity_notes":"Inter-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2019 09:19 (sandra)<\/b>lights have been replaced <\/p>

12\/09\/2019 11:24 (jane)<\/b>Shelf for fridge freezer on order - 3 working days <\/p>

12\/09\/2019 11:36 (sandra)<\/b>fridge door compartment on order <\/p>

12\/09\/2019 11:36 (sandra)<\/b>RHS sash window in lounge, bottom sash cord has been re-corded, top sash issue, we would to return as requires further time, as the secondary glazing will need to be removed. 2 men x 3 hours <\/p>

20\/09\/2019 11:18 (sandra)<\/b>Access asked for Monday 23rd <\/p>

20\/09\/2019 14:55 (sandra)<\/b>PROVISIONALLY BOOKED FOR MONDAY WITH KEYS <\/p>

05\/11\/2019 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42034","activity_ticket_id":"42487","ticket_reference":"HDT43568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door not closing ","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/19","activity_end":"2019-09-20 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51413","activity_notes":"front door not closing ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42035","activity_ticket_id":"42488","ticket_reference":"HDT43569","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/JH\/13120 - 66\/67 Wells Street ","ticket_address_1":"66\/67 Well Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/19","activity_end":"2019-10-26 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51414","activity_notes":"Defective heating pipework","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 10:55 (jane)<\/b>Assessing today with MR <\/p>

03\/10\/2019 11:04 (jane)<\/b>Programming in for Thursday 10th October <\/p>

25\/10\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42036","activity_ticket_id":"42489","ticket_reference":"HDT43570","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door and delivery","ticket_address_1":"37-38 Gerard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/19","activity_end":"2019-09-23 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51415","activity_notes":"Please raise this to Reddan to attend.- to make safe the door on the 3rd floor.- to deliver tenant's parcel left on the hallway.Reddan, please collect keys from site office. ","activity_timesheet":"1","ticket_notes_combined":"

23\/09\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42037","activity_ticket_id":"42490","ticket_reference":"HDT43571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no power ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51416","activity_notes":"no power ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42038","activity_ticket_id":"42491","ticket_reference":"HDT43572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - burning smell and lights flickering ","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51417","activity_notes":"burning smell and lights flickering ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2019 08:38 (sandra )<\/b>(Ticket Closed)<\/p>

27\/09\/2019 11:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/09\/2019 11:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42039","activity_ticket_id":"42492","ticket_reference":"HDT43573","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Follow up HDT43572","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/19","activity_end":"2019-09-23 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51418","activity_notes":"burning on dimmer switch","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2019 15:47 (jane )<\/b>(Ticket Closed)<\/p>

30\/10\/2019 15:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/10\/2019 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42040","activity_ticket_id":"42493","ticket_reference":"HDT43574","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"Replacement bulbs","ticket_address_1":"41 Eastcheap (2nd Floor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Ec3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51419","activity_notes":"Could I please request 4 light bulbs to be changed in the office (soft white) early next week if possible.","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 16:20 (jane)<\/b>Replaced 10No tubes fittings, another 6No required, to return Monday to replace<\/p>

01\/10\/2019 10:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42041","activity_ticket_id":"42494","ticket_reference":"HDT43575","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"tap handle","ticket_address_1":"7a Langley #Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9JA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/09\/19","activity_end":"2019-09-23 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51420","activity_notes":"In our 2nd floor WC we have a loose tap handle. Could one of the team attend site please.","activity_timesheet":"1","ticket_notes_combined":"

23\/09\/2019 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42042","activity_ticket_id":"42495","ticket_reference":"HDT43576","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"removal of pod","ticket_address_1":"4 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/19","activity_end":"2019-09-23 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51421","activity_notes":"Are you able to arrange for Travis to meet with me tomorrow morning at 9am at this store so I can show him the items below that need to be removed with a view of removing this week?Can you arrange for the removal of:1. Rubbish bags2. Pod branding3. Freestanding fixtures and loose items (including tables and chairs)4. Wood panelling hanging from the ceiling and made good5. External Pod signage including wooden trellising and plants 6. The customer fridges at the front 7. Loose in expensive kitchen items, induction hobs etc","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42043","activity_ticket_id":"41823","ticket_reference":"HDT42904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 20th September ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/19","activity_end":"2019-09-23 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51422","activity_notes":"Please carry out an inter tenancy check at Flat 4, 79 St Martins Lane for the afternoon of the 20th of September","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42044","activity_ticket_id":"41823","ticket_reference":"HDT42904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 20th September ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51423","activity_notes":"Please carry out an inter tenancy check at Flat 4, 79 St Martins Lane for the afternoon of the 20th of September","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42045","activity_ticket_id":"42496","ticket_reference":"HDT43577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out in kitchen","ticket_address_1":"Top floor Flat `","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51424","activity_notes":"Roy received a call from the Mapp helpdesk at the weekend lights burnt out in kitchen, he spoke with Greg who advised its ok for us to attend today, t","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2019 08:47 (sandra)<\/b>Burnt out light fitting in the kitchen but breaker in fuse box also faulty. Called over Alan and he confirmed and he made temp repair. Alan to supply new breaker. Also need new GU10 light fitting. <\/p>

24\/09\/2019 15:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42046","activity_ticket_id":"42407","ticket_reference":"HDT43488","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13103 - 4 Matthew Parker Street ","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"23\/09\/19","activity_end":"2019-09-23 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51425","activity_notes":"To allow for an engineer to attend site for one complete day and carry out an inspection of all windows and report back findings with associated costings ","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42047","activity_ticket_id":"42497","ticket_reference":"HDT43578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"explain heating ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/19","activity_end":"2019-09-23 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51426","activity_notes":"Could we also send a heating engineer to explain how the heating ans hot water works? As the tenant cannot see a mannual for the system in the apartment","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2019 10:15 (jane)<\/b>Heating engineer returning on Thursday 26th September <\/p>

26\/09\/2019 13:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42048","activity_ticket_id":"42498","ticket_reference":"HDT43579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler is not working","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51427","activity_notes":"Boiler is not working small leak ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 13:48 (jane)<\/b>Parts on order <\/p>

27\/09\/2019 10:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42049","activity_ticket_id":"42499","ticket_reference":"HDT43580","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"PAT test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/19","activity_end":"2019-09-23 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51428","activity_notes":"Please can we schedule Alan to carry out a PAT test this week on either Thursday or Friday after 9am.Model Beijing Scheme ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2019 12:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42050","activity_ticket_id":"42497","ticket_reference":"HDT43578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"explain heating ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/19","activity_end":"2019-09-23 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51429","activity_notes":"Could we also send a heating engineer to explain how the heating ans hot water works? As the tenant cannot see a mannual for the system in the apartment","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 10:15 (jane)<\/b>Heating engineer returning on Thursday 26th September <\/p>

26\/09\/2019 13:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42051","activity_ticket_id":"42500","ticket_reference":"HDT43581","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Electrical test ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"46","resource_name":"Approved Electrical Installations Ltd","activity_start":"24\/10\/19","activity_end":"2019-10-24 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51430","activity_notes":"Carry out Annual 80% Visual and 20% testing of electrical fixed wiring installation. Upload certificate onto BlueBee when complete, and upload any remedial works as a quote.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42052","activity_ticket_id":"42501","ticket_reference":"HDT43582","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"electrical check ","ticket_address_1":"Cross Keys ","ticket_address_2":"1 Lawrence Street, Chelsea ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"46","resource_name":"Approved Electrical Installations Ltd","activity_start":"24\/10\/19","activity_end":"2019-10-24 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51431","activity_notes":"Carry out Annual 80% Visual and 20% testing of electrical fixed wiring installation. Upload certificate onto BlueBee when complete, and upload any remedial works as a quote.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42053","activity_ticket_id":"42496","ticket_reference":"HDT43577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out in kitchen","ticket_address_1":"Top floor Flat `","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/19","activity_end":"2019-09-24 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51432","activity_notes":"Roy received a call from the Mapp helpdesk at the weekend lights burnt out in kitchen, he spoke with Greg who advised its ok for us to attend today, t","activity_timesheet":"1","ticket_notes_combined":"

24\/09\/2019 08:47 (sandra)<\/b>Burnt out light fitting in the kitchen but breaker in fuse box also faulty. Called over Alan and he confirmed and he made temp repair. Alan to supply new breaker. Also need new GU10 light fitting. <\/p>

24\/09\/2019 15:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42054","activity_ticket_id":"42502","ticket_reference":"HDT43583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"dimmer control panel to be replaced ","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/19","activity_end":"2019-09-24 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51433","activity_notes":"As per conversation with Alan; Dimmer control panel to be replaced with dimmer switches.For all Alan to attend on Tuesday at 4pm; Access to be confirmed closer to the time","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 15:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42055","activity_ticket_id":"42503","ticket_reference":"HDT43584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13106 - Flat 1, 61 Chandos Place","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/19","activity_end":"2019-09-24 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51434","activity_notes":"Following gas safe inspection, we would advise the the following:To enlarge the flue hatches to the correct size ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 13:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42056","activity_ticket_id":"42504","ticket_reference":"HDT43585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into retail unit ","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/19","activity_end":"2019-09-24 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51435","activity_notes":"Could you urgently attend to 13-15 Tavistock Street retail unit, There is a leak ","activity_timesheet":"1","ticket_notes_combined":"

24\/09\/2019 11:53 (sandra)<\/b>roof after under the ventilation system needs attention. <\/p>

24\/09\/2019 12:35 (sandra )<\/b>(Ticket Closed)<\/p>

27\/09\/2019 11:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/09\/2019 11:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42057","activity_ticket_id":"42505","ticket_reference":"HDT43586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked drains","ticket_address_1":"Basement area","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/19","activity_end":"2019-09-24 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51436","activity_notes":"Please raise work order for Reddan to clear blocked drains in basement area.","activity_timesheet":"1","ticket_notes_combined":"

24\/09\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42058","activity_ticket_id":"42506","ticket_reference":"HDT43587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into 2nd floor office ","ticket_address_1":"2nd floor office ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/09\/19","activity_end":"2019-09-24 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51437","activity_notes":"leak coming into 2nd floor office","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 16:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42059","activity_ticket_id":"42507","ticket_reference":"HDT43588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from roof ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/19","activity_end":"2019-09-24 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51438","activity_notes":"Please be advised that there a leak coming through the roof and requires immediate attention","activity_timesheet":"1","ticket_notes_combined":"

24\/09\/2019 11:54 (sandra)<\/b>All door frames are rotten. need replacement. roof all good but water coming through the wood frames. <\/p>

24\/09\/2019 12:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42060","activity_ticket_id":"42508","ticket_reference":"HDT43589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/09\/19","activity_end":"2019-09-24 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51439","activity_notes":"Please attend site for 2\/rd floor flat as the tenant has reported the following:"the intercom system is not working properly. I can still talk to people via the phone, and see them inthe video, but cannot remotely buzz people in anymore and have to go down to the front door. Thisapplies to both phones. "","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42061","activity_ticket_id":"42509","ticket_reference":"HDT43590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting issue ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51440","activity_notes":"Please attend site for the lighting issues reported at flat 3 at site:"the lights on the left of the bathroom table is not working at all, and the light switch panel in the livingroom is falling off"","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 12:25 (jane)<\/b>LED strip lights on order for bathroom cabinets <\/p>

22\/10\/2019 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42062","activity_ticket_id":"42498","ticket_reference":"HDT43579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler is not working","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/19","activity_end":"2019-09-24 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51441","activity_notes":"Boiler is not working small leak ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 13:48 (jane)<\/b>Parts on order <\/p>

27\/09\/2019 10:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42064","activity_ticket_id":"42510","ticket_reference":"HDT43591","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"check electrics after floor ","ticket_address_1":"management suite","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/19","activity_end":"2019-09-24 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51443","activity_notes":"check electrics at management suite after floor ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2019 15:55 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42065","activity_ticket_id":"42511","ticket_reference":"HDT43592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 30th September 2019","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/19","activity_end":"2019-09-25 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51444","activity_notes":"inter- tenancy checks Tenant moves in on 2nd ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 13:00 (jane)<\/b>Pre-tenancy list completed and sent to client for approval <\/p>

30\/09\/2019 16:12 (jane)<\/b>Pre-tenancy list being completed tomorrow <\/p>

01\/10\/2019 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42066","activity_ticket_id":"42512","ticket_reference":"HDT43593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st Octobeer","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51445","activity_notes":"Tenant moves in on 3rd October ","activity_timesheet":"1","ticket_notes_combined":"

01\/10\/2019 15:04 (jane)<\/b>Tenancy checks completed and report submitted <\/p>

03\/10\/2019 11:56 (jane)<\/b>List of works completed, decoration being carried out today <\/p>

08\/10\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42067","activity_ticket_id":"42513","ticket_reference":"HDT43594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st October - Works need to be completed by 9th October ","ticket_address_1":"Flat 1 ","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51446","activity_notes":"No tenant as yet Please complete a full redec","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 12:45 (jane)<\/b>Inter-tenancy list sent to client for approval <\/p>

03\/10\/2019 09:37 (jane)<\/b>Engineer working on list, needs to be completed by 9th October <\/p>

09\/10\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

10\/10\/2019 11:46 (sandra)<\/b>The cleaners are in flat 1, 13 new row. Every time they try turn on the lights it causes them to trip. Can you please re attend <\/p>

11\/10\/2019 10:54 (sandra)<\/b>Investigate lights not working, fault found to be damaged cable above light in main room. Repair and leave working<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42068","activity_ticket_id":"42513","ticket_reference":"HDT43594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st October - Works need to be completed by 9th October ","ticket_address_1":"Flat 1 ","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51447","activity_notes":"No tenant as yet Please complete a full redec","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 12:45 (jane)<\/b>Inter-tenancy list sent to client for approval <\/p>

03\/10\/2019 09:37 (jane)<\/b>Engineer working on list, needs to be completed by 9th October <\/p>

09\/10\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

10\/10\/2019 11:46 (sandra)<\/b>The cleaners are in flat 1, 13 new row. Every time they try turn on the lights it causes them to trip. Can you please re attend <\/p>

11\/10\/2019 10:54 (sandra)<\/b>Investigate lights not working, fault found to be damaged cable above light in main room. Repair and leave working<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42069","activity_ticket_id":"42514","ticket_reference":"HDT43595","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13118 - 29 Wardour Street","ticket_address_1":"29 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/09\/19","activity_end":"2019-09-24 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51448","activity_notes":"Redecoration of entrance door ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:36 (jane)<\/b>Programming in the works for next week <\/p>

07\/10\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42070","activity_ticket_id":"42515","ticket_reference":"HDT43596","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water ingress","ticket_address_1":"Flat 9","ticket_address_2":"11 Nottingham Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/19","activity_end":"2019-09-24 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51449","activity_notes":"water ingressCan we have a call out please to the above property after water ingress? ","activity_timesheet":"1","ticket_notes_combined":"

24\/09\/2019 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42071","activity_ticket_id":"42516","ticket_reference":"HDT43597","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st November","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51450","activity_notes":"Inter Tenancy Checks - 1st November","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 09:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 09:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42072","activity_ticket_id":"42517","ticket_reference":"HDT43598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 5th November ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/19","activity_end":"2019-11-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51451","activity_notes":"Inter Tenancy Checks - 5th November","activity_timesheet":"1","ticket_notes_combined":"

05\/11\/2019 13:42 (sandra)<\/b>Am returning tomorrow morning to fit the smoke alarms. Prices above Light fitting unable to obtain as LED driver and light. Spoke to Alan and will fit old light fitting from somewhere else and fit new in other location<\/p>

06\/11\/2019 12:00 (sandra)<\/b>Fitted light fitting Removed Replaced 1 x heat and 2 x smoke alarms<\/p>

12\/11\/2019 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42073","activity_ticket_id":"42506","ticket_reference":"HDT43587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into 2nd floor office ","ticket_address_1":"2nd floor office ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/19","activity_end":"2019-09-24 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51452","activity_notes":"leak coming into 2nd floor office","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 16:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42074","activity_ticket_id":"42518","ticket_reference":"HDT43599","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Adjustments to heaters thermostatic settings","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/19","activity_end":"2019-09-24 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51453","activity_notes":"have noted that the temperatures from the local water heaters are too low to prevent bacteria growth (<50C) on the 1st and 2nd floors whereas the basement heater is exceeding 70C and thus, a scalding risk. I would suggest that ask your approved plumbing contractor to attend and make the necessary adjustments to each heaters thermostatic settings. ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 12:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42075","activity_ticket_id":"42519","ticket_reference":"HDT43600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"security main entrance door ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/09\/19","activity_end":"2019-09-24 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51454","activity_notes":"secure main entrance door ","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 09:35 (jane)<\/b>Made door secure last night returning today to repair <\/p>

25\/09\/2019 14:05 (jane)<\/b>Replaced break glass tube and coded padlock (1984),Removed existing D Handle and replaced with smaller screwed on version, made a base plate out of steel to secure door leaf lower bolt.Intercom engineer attending the electronic keep today <\/p>

25\/09\/2019 17:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42076","activity_ticket_id":"42520","ticket_reference":"HDT43601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into XU Bar","ticket_address_1":"30 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/19","activity_end":"2019-09-26 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51455","activity_notes":"To attend to leak into XU Bar","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2019 16:24 (jane)<\/b>Found a gully between 4A Rupert Court & 34 Rupert st, cleared blockageReturning tomorrow to check electrics<\/p>

25\/09\/2019 16:35 (jane)<\/b>Removed light in restaurant to allow power to be switched back on so they could tradeNTR and refix light and clear roofs properly<\/p>

18\/10\/2019 11:48 (sandra)<\/b>new light ordered and the one there is water damaged <\/p>

22\/10\/2019 10:55 (sandra)<\/b>booked Thursday morning <\/p>

25\/10\/2019 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42077","activity_ticket_id":"42521","ticket_reference":"HDT43602","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13124 - 2-5 Old Bond Street ","ticket_address_1":"2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/09\/19","activity_end":"2019-09-24 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51456","activity_notes":"Signage ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2019 16:08 (jane)<\/b>Its for the 5th floor tenant the office manager is called Kat.The entry code into the building is *22221*ATTENDING TOMORROW <\/p>

30\/09\/2019 16:26 (jane)<\/b>Fitting new signage tomorrow - 1st October <\/p>

02\/10\/2019 16:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42078","activity_ticket_id":"42522","ticket_reference":"HDT43603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - Tenant home for access ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/09\/19","activity_end":"2019-09-27 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51457","activity_notes":"To attend to leak ","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 09:07 (jane)<\/b>Incomplete 1hr, cleared blocked rainwater outlet on roof, decking will need to be removed to clean roof surface and prevent problem reoccurring.Reported back findings to client <\/p>

26\/09\/2019 08:58 (jane)<\/b>Returning on Friday to remove composite decking and carry out roof repairs <\/p>

27\/09\/2019 12:17 (jane)<\/b>Lifted composite decking and cleaned grease underneath, fitted balloon over outlets and corrected defective underneath, refitted decking <\/p>

27\/09\/2019 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42079","activity_ticket_id":"42523","ticket_reference":"HDT43604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to water pouring in through window cills ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/19","activity_end":"2019-09-24 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51458","activity_notes":"To attend to water pouring in through window cills ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 09:05 (jane )<\/b>(Ticket Closed)<\/p>

25\/09\/2019 15:07 (jane)<\/b>Check electrical following leak disconnect smoke alarm and Co2 alarm which had water going thought them and order replacements<\/p>

26\/09\/2019 16:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/09\/2019 16:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42080","activity_ticket_id":"42524","ticket_reference":"HDT43605","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak into property ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/19","activity_end":"2019-09-24 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51459","activity_notes":"To investigate leak into property ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42081","activity_ticket_id":"42525","ticket_reference":"HDT43606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Multiple leaks ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/19","activity_end":"2019-09-24 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51460","activity_notes":"Please attend site to investigate and resolve multiple leaks from the window and ceiling on the 3rd Floor","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 10:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42082","activity_ticket_id":"42526","ticket_reference":"HDT43607","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaks in both flats ","ticket_address_1":"Flat 2 and Flat 3, 19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/19","activity_end":"2019-09-24 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51461","activity_notes":"Please attend site ASAP as tenants in both flat 2 and flat 3 have reported a leak in their ceiling\/kitchenareas, please investigate urgently","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 11:18 (jane)<\/b>Attended and checked all areas, need to re-attend Flat 2, have requested access for today <\/p>

01\/10\/2019 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42083","activity_ticket_id":"42527","ticket_reference":"HDT43608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove ducting and carry out investigation works following leak ","ticket_address_1":"13 & 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51462","activity_notes":"To remove ducting and carry out investigation works following leak ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42084","activity_ticket_id":"42527","ticket_reference":"HDT43608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove ducting and carry out investigation works following leak ","ticket_address_1":"13 & 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51463","activity_notes":"To remove ducting and carry out investigation works following leak ","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42085","activity_ticket_id":"42528","ticket_reference":"HDT43609","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To clear rubbish and seal area on roof ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51464","activity_notes":"Please raise a work order for Reddan to to clear the area of all rubbish from the fire escape area and once area is clear then to apply a seal to repair any cracks and prevent water leaking through into the basement areas ","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 10:36 (jane)<\/b>Programming in for next week when the weather improves<\/p>

30\/09\/2019 14:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42086","activity_ticket_id":"42529","ticket_reference":"HDT43610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into Ku Bar","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51465","activity_notes":"Please can you raise a work order for Reddan to attend to leak on ground floor (gents toilet) through the ceiling as well as on the stairs behind bar at Ku Bar Lisle St","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 09:08 (jane )<\/b>(Ticket Closed)<\/p>

26\/09\/2019 11:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/09\/2019 11:54 (jane)<\/b>Looked at a leak into the KU bar. There is an area which has wire mesh screwed to the wall but the area is covered with pigeon droppingsWe need this cleaned so we can clear the blockage behind the meshingReported back info, awaiting to hear once cleared<\/p>

27\/09\/2019 16:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42087","activity_ticket_id":"42530","ticket_reference":"HDT43611","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into office and restaurant","ticket_address_1":"6 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51466","activity_notes":"Please raise a work order for Reddan to attend to leaks at 6 Gerrard. The leaks are coming the ceiling of the first floor office and into the restaurant below","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 10:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42088","activity_ticket_id":"42531","ticket_reference":"HDT43612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into Dumpling Legend","ticket_address_1":"15 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51467","activity_notes":"Please raise a work order for Reddan to attend to leak from ceiling outside disabled wc. Directly above is the male & female wc's","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 10:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42089","activity_ticket_id":"42519","ticket_reference":"HDT43600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"security main entrance door ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51468","activity_notes":"secure main entrance door ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2019 09:35 (jane)<\/b>Made door secure last night returning today to repair <\/p>

25\/09\/2019 14:05 (jane)<\/b>Replaced break glass tube and coded padlock (1984),Removed existing D Handle and replaced with smaller screwed on version, made a base plate out of steel to secure door leaf lower bolt.Intercom engineer attending the electronic keep today <\/p>

25\/09\/2019 17:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42090","activity_ticket_id":"42519","ticket_reference":"HDT43600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"security main entrance door ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51469","activity_notes":"secure main entrance door ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2019 09:35 (jane)<\/b>Made door secure last night returning today to repair <\/p>

25\/09\/2019 14:05 (jane)<\/b>Replaced break glass tube and coded padlock (1984),Removed existing D Handle and replaced with smaller screwed on version, made a base plate out of steel to secure door leaf lower bolt.Intercom engineer attending the electronic keep today <\/p>

25\/09\/2019 17:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42091","activity_ticket_id":"42532","ticket_reference":"HDT43613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to roof leak ","ticket_address_1":"Mr Fogg's, 58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51470","activity_notes":"To be more specific on the location of the pool, it is on the roof that is right above the male toilets, It has been exposed to heavy rain and as Ellie mentioned the drain for this particular area must be blocked. From what I could see (only could have a look through a window and could not access the roof itself due to the water nor see the location of the drain) there is about 4inches of water on a 15 square meter area.","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 10:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42092","activity_ticket_id":"42533","ticket_reference":"HDT43614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heavy leak","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51471","activity_notes":"There are several big heavy rain and my basement has been drown by the rain as the water is leakage to my shop through the main road on ground floor. The basement floor is in water now.The leakage is coming from the street area so its not in the shop area. The tenant believes the water is coming through the damaged coal shoot shown in the attached photo.Access is via Wenjun on 07429505581.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 15:11 (jane )<\/b>(Ticket Closed)<\/p>

26\/09\/2019 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/09\/2019 16:18 (jane)<\/b>Engineer to return to rod the drains from the basement all the way up the building <\/p>

30\/09\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42093","activity_ticket_id":"42492","ticket_reference":"HDT43573","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Follow up HDT43572","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/19","activity_end":"2019-09-25 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51472","activity_notes":"boiler to be checked","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2019 15:47 (jane )<\/b>(Ticket Closed)<\/p>

30\/10\/2019 15:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/10\/2019 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42094","activity_ticket_id":"42534","ticket_reference":"HDT43615","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to blocked drains - FOR THURSDAY","ticket_address_1":"Maybury Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51473","activity_notes":"Please can somebody come with the equipment to unblock a drain from a gully on the top floor of Maybury Court? Access is only via a flat window so I have access to flat 26 for you. It is a pipe internally to the building and will run down the full height so a long rod type thing to clear the blocked pipe would be needed or whatever else would do the job. Its flooding up there in the heavy rain.","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 15:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42095","activity_ticket_id":"42523","ticket_reference":"HDT43604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to water pouring in through window cills ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/19","activity_end":"2019-09-25 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51474","activity_notes":"To attend to water pouring in through window cills ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 09:05 (jane )<\/b>(Ticket Closed)<\/p>

25\/09\/2019 15:07 (jane)<\/b>Check electrical following leak disconnect smoke alarm and Co2 alarm which had water going thought them and order replacements<\/p>

26\/09\/2019 16:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/09\/2019 16:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42096","activity_ticket_id":"42535","ticket_reference":"HDT43616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12873 - 15a Little Newport Street - access through Greg","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51475","activity_notes":"To carry out minor repairs to external lead flashing above doorway as recommended, leaving watertight on completion ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2019 10:33 (jane)<\/b>Programming in the works for next week when the weather improves<\/p>

01\/10\/2019 10:53 (jane)<\/b>Reddan surveyor to take a look with engineer <\/p>

16\/10\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42097","activity_ticket_id":"42536","ticket_reference":"HDT43617","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Issue with the entrance glass door ","ticket_address_1":"20 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"25\/09\/19","activity_end":"2019-09-25 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51476","activity_notes":"Issue with the entrance glass door ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42098","activity_ticket_id":"42537","ticket_reference":"HDT43618","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To attend to leaks ","ticket_address_1":"17B Curzon Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/19","activity_end":"2019-10-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51477","activity_notes":"The tenant at the above has called to advise that during the heavy rain yesterday they had few leaks that they would like someone to attend to today please.Basement pant room Leak through a vent onto the roof into roof plant room 1 Leak into the roof plant room 2 1st floor flat roof gutters where blocked and need maintaining (can these and all other gutters be looked at whilst there).When the engineer arrives can they please ask for Linda who will be able to show the locations.","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 09:01 (jane)<\/b>Need to return when the weather improves to carry out the repairs required <\/p>

02\/10\/2019 11:12 (jane )<\/b>(Ticket Closed)<\/p>

02\/10\/2019 14:40 (jane)<\/b>Covered and sealed redundant ducting and sealed around bolts going through plantroom roof. Photos attached.Checked all accessible gulleys, hoppers, outlets and gutters. Found 2 blocked which we have cleared. Photos attached.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42099","activity_ticket_id":"42538","ticket_reference":"HDT43619","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a temporary measure to the doors on the roof to prevent water entering (Works on the doors are starting on Monday)","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/19","activity_end":"2019-09-25 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51478","activity_notes":"apply a clear opaque film to the bottom section of the doors temporarily to hopefully prevent more water coming in","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 10:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42100","activity_ticket_id":"42539","ticket_reference":"HDT43620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13111 - Flat 1, 21a Newport Court","ticket_address_1":"Flat 1, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/19","activity_end":"2019-09-25 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51479","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42101","activity_ticket_id":"42540","ticket_reference":"HDT43621","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Isolate electrics ","ticket_address_1":"3, 5 and 5a Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/19","activity_end":"2019-09-25 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51480","activity_notes":"To isolate electrics to roof location to dist board for redundant water tanks - Block 1 - FOR THURSDAY Report to TIm","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 10:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42102","activity_ticket_id":"42541","ticket_reference":"HDT43622","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into the property ","ticket_address_1":"44 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51481","activity_notes":"We suffered water damages in the shop yesterday with the heavy rain. First the back court that I showed you last time where the A\/C units from the shops around us are was overflooded and a lot water came inside the shop from behind the toilets door and we ended up with 2cm of water going through the ceiling and into the basement. Secondly we had a large water infiltration in the ground floor ceiling probably coming from the residents above","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 15:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42103","activity_ticket_id":"42542","ticket_reference":"HDT43623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decoration works following leak ","ticket_address_1":"Flat 5, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/19","activity_end":"2019-09-25 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51482","activity_notes":"Please attend site for Flat 4 to the damaged sink surrounded and leak damage in bathroomPlease attend with keys but knock first - tenant might be in - ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2019 16:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42104","activity_ticket_id":"42543","ticket_reference":"HDT43624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - FOR 1ST NOVEMBER 2019","ticket_address_1":"Flat 10, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51483","activity_notes":"Inter-tenancy checks - FOR 1ST NOVEMBER 2019","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:50 (jane)<\/b>For 1st November <\/p>

29\/10\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/10\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42105","activity_ticket_id":"42544","ticket_reference":"HDT43625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to gulley blocked - access through tenant ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/19","activity_end":"2019-09-25 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51484","activity_notes":"Yes, crawl through the window job. But remember the safety bolts to tie onto are now tested and good to use.Its dropped overnight.. I wouldnt say this is urgent for today to be fair it was say 4cm deep yesterday when I mailed and now 1cm deep.However, I fear it is both the gully and the drain pipe itself that may need rodding through. The top of the drain cover is clear and the water level is now level with where the drain cone is blocked up, which infers the drain itself was backed up yesterday? #IaAmNotASurveyor! Access through Russell Kirk","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 09:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42106","activity_ticket_id":"42545","ticket_reference":"HDT43626","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Make safe roof and check electrics ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/19","activity_end":"2019-09-25 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51485","activity_notes":"Reddan to investigate and make safe the leak areas.Reddan, westminster is to attend to the roof in the next 2 days.Please make safe electrics too.","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42107","activity_ticket_id":"42545","ticket_reference":"HDT43626","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Make safe roof and check electrics ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51486","activity_notes":"Reddan to investigate and make safe the leak areas.Reddan, westminster is to attend to the roof in the next 2 days.Please make safe electrics too.","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42108","activity_ticket_id":"42546","ticket_reference":"HDT43627","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Constant high pitched beep","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/19","activity_end":"2019-09-25 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51487","activity_notes":"There is a constant high pitched beep coming from within the locked hallway cupboard. Not sure if we have access but may be important as I know there is machinery in there.","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 13:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42109","activity_ticket_id":"42547","ticket_reference":"HDT43628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak and electrics ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/19","activity_end":"2019-09-25 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51488","activity_notes":"The water is dripping into the electrical intake room directly onto the electrics so the cupboard has been cordoned off","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 12:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42110","activity_ticket_id":"42547","ticket_reference":"HDT43628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak and electrics ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51489","activity_notes":"The water is dripping into the electrical intake room directly onto the electrics so the cupboard has been cordoned off","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 12:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42111","activity_ticket_id":"42548","ticket_reference":"HDT43629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/19","activity_end":"2019-09-27 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51490","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:49 (jane)<\/b>Attending today, access via tenant <\/p>

01\/10\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42112","activity_ticket_id":"42548","ticket_reference":"HDT43629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/19","activity_end":"2019-09-27 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51491","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 10:49 (jane)<\/b>Attending today, access via tenant <\/p>

01\/10\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42113","activity_ticket_id":"42549","ticket_reference":"HDT43630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/19","activity_end":"2019-09-27 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51492","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:49 (jane)<\/b>Attending today, access via keys <\/p>

01\/10\/2019 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42114","activity_ticket_id":"42549","ticket_reference":"HDT43630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/19","activity_end":"2019-09-27 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51493","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 10:49 (jane)<\/b>Attending today, access via keys <\/p>

01\/10\/2019 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42115","activity_ticket_id":"42550","ticket_reference":"HDT43631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST","ticket_address_1":"Flat 4, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/19","activity_end":"2019-09-27 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51494","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2019 10:48 (jane)<\/b>Attending today, access via tenant <\/p>

01\/10\/2019 09:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42116","activity_ticket_id":"42550","ticket_reference":"HDT43631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST","ticket_address_1":"Flat 4, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/19","activity_end":"2019-09-27 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51495","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY MORNING - ACCESS VIA KEYS BUT KNOCK FIRST","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2019 10:48 (jane)<\/b>Attending today, access via tenant <\/p>

01\/10\/2019 09:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42117","activity_ticket_id":"42551","ticket_reference":"HDT43632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into ceiling","ticket_address_1":"3rd Floor, 13a Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/19","activity_end":"2019-09-25 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51496","activity_notes":"To attend to leak in ceiling of Fax Gold - 3rd flr 13A Macclesfield ","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 10:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42118","activity_ticket_id":"42537","ticket_reference":"HDT43618","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To attend to leaks ","ticket_address_1":"17B Curzon Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/10\/19","activity_end":"2019-10-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51497","activity_notes":"The tenant at the above has called to advise that during the heavy rain yesterday they had few leaks that they would like someone to attend to today please.Basement pant room Leak through a vent onto the roof into roof plant room 1 Leak into the roof plant room 2 1st floor flat roof gutters where blocked and need maintaining (can these and all other gutters be looked at whilst there).When the engineer arrives can they please ask for Linda who will be able to show the locations.","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 09:01 (jane)<\/b>Need to return when the weather improves to carry out the repairs required <\/p>

02\/10\/2019 11:12 (jane )<\/b>(Ticket Closed)<\/p>

02\/10\/2019 14:40 (jane)<\/b>Covered and sealed redundant ducting and sealed around bolts going through plantroom roof. Photos attached.Checked all accessible gulleys, hoppers, outlets and gutters. Found 2 blocked which we have cleared. Photos attached.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42119","activity_ticket_id":"42552","ticket_reference":"HDT43633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak","ticket_address_1":"KOVA, 20a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/19","activity_end":"2019-09-25 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51498","activity_notes":"To attend to leak at KOVA - 20A Newport ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 11:27 (jane)<\/b>Attended site, need to return with ladder to check above shopfront<\/p>

10\/10\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 12:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/10\/2019 12:30 (sandra)<\/b>when the awning is out. when the awning is put away it then leaks.needs two men to take awning our and see if we can see where the leak is coming from.<\/p>

04\/11\/2019 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42120","activity_ticket_id":"42553","ticket_reference":"HDT43634","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Friday - Please collect keys in case tenant is not home","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/09\/19","activity_end":"2019-09-27 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51499","activity_notes":"1. In the ensuite bedroom, the door handle is not functioning properly and the door cannot be closed.2. In the ensuite bedroom's toilet: the door stopper has come out and the shower head has come out.","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2019 10:59 (jane)<\/b>Attending today <\/p>

27\/09\/2019 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42121","activity_ticket_id":"42554","ticket_reference":"HDT43635","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13131 - Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"25\/09\/19","activity_end":"2019-09-25 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51500","activity_notes":"Cherry picker works ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2019 08:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42122","activity_ticket_id":"42555","ticket_reference":"HDT43636","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY- ACCESS VIA KEYS BUT KNOCK FIRST ","ticket_address_1":"2\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/19","activity_end":"2019-09-27 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51501","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY- ACCESS VIA KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 10:32 (jane)<\/b>Testing being carried out today <\/p>

01\/10\/2019 13:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42123","activity_ticket_id":"42555","ticket_reference":"HDT43636","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY- ACCESS VIA KEYS BUT KNOCK FIRST ","ticket_address_1":"2\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/19","activity_end":"2019-09-27 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51502","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR FRIDAY- ACCESS VIA KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:32 (jane)<\/b>Testing being carried out today <\/p>

01\/10\/2019 13:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42124","activity_ticket_id":"42556","ticket_reference":"HDT43637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To unblock downpipe","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/19","activity_end":"2019-09-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51503","activity_notes":"To unblock\/repair the downpipe on the back of 36 Gerrard that comes down onto the skylight of Tao Tao Ju 15 Lisle St","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 15:46 (jane)<\/b>Cleared box gutter, but there is a hopperhead above the Penthouse, 36 Gerrard Street, would we would require access to<\/p>

27\/09\/2019 10:18 (jane)<\/b>Programmed in for Monday morning via keys <\/p>

27\/09\/2019 11:28 (jane)<\/b>Client has changed the appointment to Monday after 12noon <\/p>

30\/09\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42125","activity_ticket_id":"42557","ticket_reference":"HDT43638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the first floor office door and decorate on completion ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/19","activity_end":"2019-09-25 18:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51504","activity_notes":"To replace the first floor office door and decorate on completion ","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 08:44 (jane)<\/b>Door replacement completed Decoration works to be carried out <\/p>

26\/09\/2019 12:36 (jane)<\/b>Repairs to 2nd floor door being carried out today, lock change <\/p>

26\/09\/2019 16:02 (jane)<\/b>Returned and fitted a new five lever dead lock and keep to 2nd floor office,Overhauled keeps to first floor office to stop door movement when locked, adjusted escutcheons to dead locks.,Replaced lock body to main front door and tested,Replaced pull handle with euro escutcheon.<\/p>

27\/09\/2019 13:26 (jane)<\/b>Filled over holes to entrance door with metal plates<\/p>

08\/10\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42126","activity_ticket_id":"42557","ticket_reference":"HDT43638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the first floor office door and decorate on completion ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51505","activity_notes":"To replace the first floor office door and decorate on completion ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 08:44 (jane)<\/b>Door replacement completed Decoration works to be carried out <\/p>

26\/09\/2019 12:36 (jane)<\/b>Repairs to 2nd floor door being carried out today, lock change <\/p>

26\/09\/2019 16:02 (jane)<\/b>Returned and fitted a new five lever dead lock and keep to 2nd floor office,Overhauled keeps to first floor office to stop door movement when locked, adjusted escutcheons to dead locks.,Replaced lock body to main front door and tested,Replaced pull handle with euro escutcheon.<\/p>

27\/09\/2019 13:26 (jane)<\/b>Filled over holes to entrance door with metal plates<\/p>

08\/10\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42127","activity_ticket_id":"42558","ticket_reference":"HDT43639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace broken wall tiles and re-grout\/silicone bathroom area","ticket_address_1":"Flat 2, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/09\/19","activity_end":"2019-09-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51506","activity_notes":"to replace broken tiles, regrout\/silicon in the bathroom areas.Reddan, please arrange with Greg for access.","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 14:05 (jane)<\/b>Access via management keys for Friday morning <\/p>

27\/09\/2019 13:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42128","activity_ticket_id":"42522","ticket_reference":"HDT43603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - Tenant home for access ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/09\/19","activity_end":"2019-09-27 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51507","activity_notes":"To attend to leak ","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 09:07 (jane)<\/b>Incomplete 1hr, cleared blocked rainwater outlet on roof, decking will need to be removed to clean roof surface and prevent problem reoccurring.Reported back findings to client <\/p>

26\/09\/2019 08:58 (jane)<\/b>Returning on Friday to remove composite decking and carry out roof repairs <\/p>

27\/09\/2019 12:17 (jane)<\/b>Lifted composite decking and cleaned grease underneath, fitted balloon over outlets and corrected defective underneath, refitted decking <\/p>

27\/09\/2019 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42129","activity_ticket_id":"42559","ticket_reference":"HDT43640","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove of further rubbish and debris on roof and identify any further leaks\/blocked outlets","ticket_address_1":"Roof behind 13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/09\/19","activity_end":"2019-09-26 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51508","activity_notes":"There is still some rubbish & rubble on the roof, some of it behind tenant plant, some in quite inaccessible areas which may need to be cleared by using long handled brushes or rakes etc. We are not sure if there are rainwater outlets covered over by rubbish. If there are, these need to be checked and rodded through if necessary.We need a contractor on site, ideally today, to carry out a thorough clearance of all loose items of rubbish and rubble. Please organise this. The contractor should look at all areas of the roof, not just the small flat roof behind the old Strada unit. ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42130","activity_ticket_id":"42560","ticket_reference":"HDT43641","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - Leaking valve on roof ","ticket_address_1":"3 and 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/19","activity_end":"2019-09-25 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51509","activity_notes":"Emergency call-out - Leaking valve on roof ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 09:31 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42131","activity_ticket_id":"42561","ticket_reference":"HDT43642","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13002 - Flat 1, 11a Gerrard Street ","ticket_address_1":"Flat 1, 11a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/09\/19","activity_end":"2019-09-26 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51510","activity_notes":"To disconnect and remove existing shower To then supply and install new thermostat complete shower unit with riser etc, connected up to existing supplies, commission, test and leave in full working order.","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 10:32 (jane)<\/b>Shower has been ordered, expected delivery today to Mapp's office<\/p>

27\/09\/2019 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42132","activity_ticket_id":"42562","ticket_reference":"HDT43643","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into Flat 1 and outside ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/09\/19","activity_end":"2019-09-26 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51511","activity_notes":"Please attend site as Bente (077602 34520) has reported the following leaks:- hallway, outside flat 1, is soaked- flat 1 toilet, back wall is wet, and last time this was due to the gutter being full","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 15:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42133","activity_ticket_id":"42522","ticket_reference":"HDT43603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - Tenant home for access ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/19","activity_end":"2019-09-26 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51512","activity_notes":"To attend to leak ","activity_timesheet":"1","ticket_notes_combined":"

25\/09\/2019 09:07 (jane)<\/b>Incomplete 1hr, cleared blocked rainwater outlet on roof, decking will need to be removed to clean roof surface and prevent problem reoccurring.Reported back findings to client <\/p>

26\/09\/2019 08:58 (jane)<\/b>Returning on Friday to remove composite decking and carry out roof repairs <\/p>

27\/09\/2019 12:17 (jane)<\/b>Lifted composite decking and cleaned grease underneath, fitted balloon over outlets and corrected defective underneath, refitted decking <\/p>

27\/09\/2019 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42134","activity_ticket_id":"42563","ticket_reference":"HDT43644","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cleared water and rubbish from roof ","ticket_address_1":"Mr Fogg's, 58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/09\/19","activity_end":"2019-09-26 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51513","activity_notes":" reported there is some water still pooling some rubbish (coffee cups etc.) on the roof surrounding the outlet. Can you please arrange for the area to cleared to prevent any further blockages","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 12:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42135","activity_ticket_id":"42564","ticket_reference":"HDT43645","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Electrical fixed wiring test ","ticket_address_1":"Sands End Pub","ticket_address_2":"135-137 Stephendale Road","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"46","resource_name":"Approved Electrical Installations Ltd","activity_start":"24\/10\/19","activity_end":"2019-10-24 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51514","activity_notes":"Carry out Annual 80% Visual and 20% testing of electrical fixed wiring installation. Upload certificate onto BlueBee when complete, and upload any remedial works as a quote.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42136","activity_ticket_id":"42529","ticket_reference":"HDT43610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into Ku Bar","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/19","activity_end":"2019-09-26 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51515","activity_notes":"Please can you raise a work order for Reddan to attend to leak on ground floor (gents toilet) through the ceiling as well as on the stairs behind bar at Ku Bar Lisle St","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2019 09:08 (jane )<\/b>(Ticket Closed)<\/p>

26\/09\/2019 11:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/09\/2019 11:54 (jane)<\/b>Looked at a leak into the KU bar. There is an area which has wire mesh screwed to the wall but the area is covered with pigeon droppingsWe need this cleaned so we can clear the blockage behind the meshingReported back info, awaiting to hear once cleared<\/p>

27\/09\/2019 16:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42137","activity_ticket_id":"42565","ticket_reference":"HDT43646","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1, 32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51516","activity_notes":"Please attend site: Flat 1 to investigate and repair the following: - leak at kitchen sink- blind broken- washing machine smellTenant - Pauline El-Khourypauline.cek@gmail.com+96179188911","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 10:58 (jane)<\/b>Programmed in with tenant for 1st October <\/p>

01\/10\/2019 16:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42138","activity_ticket_id":"42557","ticket_reference":"HDT43638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the first floor office door and decorate on completion ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/19","activity_end":"2019-09-26 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51517","activity_notes":"To replace the first floor office door and decorate on completion ","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 08:44 (jane)<\/b>Door replacement completed Decoration works to be carried out <\/p>

26\/09\/2019 12:36 (jane)<\/b>Repairs to 2nd floor door being carried out today, lock change <\/p>

26\/09\/2019 16:02 (jane)<\/b>Returned and fitted a new five lever dead lock and keep to 2nd floor office,Overhauled keeps to first floor office to stop door movement when locked, adjusted escutcheons to dead locks.,Replaced lock body to main front door and tested,Replaced pull handle with euro escutcheon.<\/p>

27\/09\/2019 13:26 (jane)<\/b>Filled over holes to entrance door with metal plates<\/p>

08\/10\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42139","activity_ticket_id":"42566","ticket_reference":"HDT43647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights not working ","ticket_address_1":"Apartment 4, 18 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/19","activity_end":"2019-09-26 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51518","activity_notes":"he ceiling lights are not working in lounge . We have check the fuse board all ok. As the lights are controlled by dimmer switch we think there is an issue with this. There is a guest checking in today please arrange for this to be look at asap.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 16:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42140","activity_ticket_id":"42207","ticket_reference":"HDT43288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 ","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/19","activity_end":"2019-09-26 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51519","activity_notes":"Also, could the blind in the front bedroom be fixed and a hook for the blind in the back bedroom be reglued this time? (I asked if the blind could be left to another time last time as I was working in the front bedroom.) I don't have the hook","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2019 10:50 (sandra)<\/b>emailed for access <\/p>

20\/08\/2019 10:53 (sandra)<\/b>List of works complete, replaced lamps in kitchen extractor hood and replaced lamps in bathroom wall hung lights<\/p>

20\/08\/2019 10:53 (sandra)<\/b>still not working so an electrician will be required,I have attached a photo of the light ballast.<\/p>

21\/08\/2019 14:21 (sandra)<\/b>ballast has been ordered <\/p>

22\/08\/2019 09:09 (sandra)<\/b>It was blocked with what looked like bits of food. Judging by the the state of the grill around the filter, it's never been cleaned. I don't know who he asked, you or MJ Mapp, but he was told to put drain unblocking chemical in the dishwasher which made a bit of a mess but luckily didn't damage anything. It took a while to clear the chemical from the dishwasher but it's all working fine. <\/p>

13\/09\/2019 09:33 (sandra)<\/b>Tenant is ill . Cant fit today <\/p>

18\/09\/2019 15:53 (sandra)<\/b>booked for friday <\/p>

24\/09\/2019 11:05 (sandra)<\/b>provisionally booked for Friday <\/p>

26\/09\/2019 15:21 (jane)<\/b>Attending on Friday 27th September in the morning, access via the tenant <\/p>

27\/09\/2019 15:30 (jane)<\/b>Ballast replaced to lights <\/p>

30\/09\/2019 09:33 (jane )<\/b>(Ticket Closed)<\/p>

02\/10\/2019 15:55 (jane)<\/b>Blind has been repaired Fitted new blind hook to read door Removed broken Perko door closure Thermostatic control valve not working. Removed to ease and adjust. All ok<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42141","activity_ticket_id":"42533","ticket_reference":"HDT43614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heavy leak","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/09\/19","activity_end":"2019-09-26 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51520","activity_notes":"Further to your report below, I was at the property with the building surveyor and the leak does not appear to be coming from the pavement - can you please find out from your engineer what made him think the leak was coming from the pavement?We believe the problem may be due to a blocked drain pipe which runs through the building behind paneling. Can you please therefore arrange for your engineer to attend to rod the drains from the basement all the way up the building.Access is via Wenjun on 07429505581.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 15:11 (jane )<\/b>(Ticket Closed)<\/p>

26\/09\/2019 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/09\/2019 16:18 (jane)<\/b>Engineer to return to rod the drains from the basement all the way up the building <\/p>

30\/09\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42142","activity_ticket_id":"42567","ticket_reference":"HDT43648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gutters needs clearing urgently","ticket_address_1":"36-38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/19","activity_end":"2019-09-26 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51521","activity_notes":"ongoing water coming into the restaurant at first floor level. It would appear the guttering has blocked and water is overflowing down and behind the wall to our dining room. Paint and plaster is being blown off the wall die the a build up of water. Guttering needs clearing urgently.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2019 12:49 (jane)<\/b>Managed to clear one gullet but need to return on Wednesday morning to access 2nd area<\/p>

03\/10\/2019 14:03 (jane)<\/b>Engineers returning today, access through 36 Tavistock Street, 2nd floor window <\/p>

03\/10\/2019 15:22 (jane)<\/b>Engineers re-attended today and would recommend the bamboo shoots on the roof as decoration are removed and carry out any roof works as required, photographs and email to be sent to client <\/p>

07\/10\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42143","activity_ticket_id":"42568","ticket_reference":"HDT43649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13130 - Flat 1, 21a Newport Court","ticket_address_1":"Flat 1, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"07\/10\/19","activity_end":"2019-10-07 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51522","activity_notes":"New kitchen ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 10:33 (jane)<\/b>Engineer attending on Monday 7th October <\/p>

31\/10\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2019 09:42 (sandra)<\/b>replaced blown lamps and extractor and connected oven and replaced batteries in smoke alarms <\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42144","activity_ticket_id":"42569","ticket_reference":"HDT43650","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fallen ceiling ","ticket_address_1":"Far East, 13 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/09\/19","activity_end":"2019-09-27 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51523","activity_notes":"to attend to Far East 13 Gerrard St Investigate fallen ceiling in kitchen area and make recommendations ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2019 10:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42145","activity_ticket_id":"42570","ticket_reference":"HDT43651","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"TV, no signal, the aerial is not working ","ticket_address_1":"Apartment 3, 44 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"27\/09\/19","activity_end":"2019-09-27 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51524","activity_notes":"TV, no signal, the aerial is not working Access via Clarendon","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 10:41 (jane)<\/b>Arranging for our aerial specialist contractor to attend <\/p>

27\/09\/2019 14:44 (jane)<\/b>Appointment made for Tuesday 1st October <\/p>

02\/10\/2019 10:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42146","activity_ticket_id":"42571","ticket_reference":"HDT43652","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"To attend to leaking toilet on the 2nd floor ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/19","activity_end":"2019-09-27 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51525","activity_notes":"To attend to leaking toilet on the 2nd floor ","activity_timesheet":"1","ticket_notes_combined":"

27\/09\/2019 15:16 (jane)<\/b>New grohe flush required, on order, toilet had been sealed off for now <\/p>

10\/10\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42147","activity_ticket_id":"42572","ticket_reference":"HDT43653","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Further leak into 5 Macclesfield Street ","ticket_address_1":"5 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/19","activity_end":"2019-09-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51526","activity_notes":"Water is still leaking into the premises. Can we arrange a follow-up visit to investigate further please?To investigate the water leaking into Rasa Sayang at 5 Macclesfield Street ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2019 14:28 (jane)<\/b>Need to return with longer ladders <\/p>

09\/10\/2019 15:55 (sandra)<\/b>Leak investigation, tank housing may need replacing<\/p>

10\/10\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42148","activity_ticket_id":"42533","ticket_reference":"HDT43614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heavy leak","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/09\/19","activity_end":"2019-09-27 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51527","activity_notes":"There are several big heavy rain and my basement has been drown by the rain as the water is leakage to my shop through the main road on ground floor. The basement floor is in water now.The leakage is coming from the street area so its not in the shop area. The tenant believes the water is coming through the damaged coal shoot shown in the attached photo.Access is via Wenjun on 07429505581.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2019 15:11 (jane )<\/b>(Ticket Closed)<\/p>

26\/09\/2019 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/09\/2019 16:18 (jane)<\/b>Engineer to return to rod the drains from the basement all the way up the building <\/p>

30\/09\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42149","activity_ticket_id":"42573","ticket_reference":"HDT43654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13135 - Flat 6a, Goodwins House","ticket_address_1":"Flat 6a, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/19","activity_end":"2019-09-27 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51528","activity_notes":"To disconnect and remove existing and supply and it new room thermostat boiler controller, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 10:58 (jane)<\/b>Requested access for today <\/p>

08\/10\/2019 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42150","activity_ticket_id":"42574","ticket_reference":"HDT43655","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"FOR FRIDAY 4TH OCTOBER FOR THE ONE DAY - 2NO X ENGINEERS TO RUN A CABLE ","ticket_address_1":" 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/19","activity_end":"2019-10-04 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51529","activity_notes":"to run a cable. This is in 17sp between west and east sides. ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42151","activity_ticket_id":"42574","ticket_reference":"HDT43655","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"FOR FRIDAY 4TH OCTOBER FOR THE ONE DAY - 2NO X ENGINEERS TO RUN A CABLE ","ticket_address_1":" 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/19","activity_end":"2019-10-04 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51530","activity_notes":"to run a cable. This is in 17sp between west and east sides. ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42152","activity_ticket_id":"42571","ticket_reference":"HDT43652","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"To attend to leaking toilet on the 2nd floor ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/19","activity_end":"2019-09-30 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51531","activity_notes":"To attend to leaking toilet on the 2nd floor ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2019 15:16 (jane)<\/b>New grohe flush required, on order, toilet had been sealed off for now <\/p>

10\/10\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42153","activity_ticket_id":"42575","ticket_reference":"HDT43656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported fan not working properly and makes funny noise","ticket_address_1":"3rd Floor Flat, 24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/19","activity_end":"2019-10-01 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51532","activity_notes":"Tenant reported fan not working properly and makes funny noise","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 11:17 (jane)<\/b>Inspected and fan on order <\/p>

02\/10\/2019 13:45 (jane)<\/b>Inspected and ordered replacement fan <\/p>

18\/10\/2019 16:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42154","activity_ticket_id":"42576","ticket_reference":"HDT43657","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To disconnect various items following tenant vacating ","ticket_address_1":"Unit 3, Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/09\/19","activity_end":"2019-09-27 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51533","activity_notes":"To disconnect various items following tenant vacating ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 13:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42155","activity_ticket_id":"42577","ticket_reference":"HDT43658","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To turn on the boiler for the tenants ","ticket_address_1":"4th Floor, 66-67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/19","activity_end":"2019-09-27 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51534","activity_notes":"To turn on the boiler for the tenants ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 13:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42157","activity_ticket_id":"42578","ticket_reference":"HDT43659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Saturday to attend to leak into Opticians ","ticket_address_1":"5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51536","activity_notes":"Jeff called to say that they have a water leak on site. They are on the ground floor and basement. The rain made a pool of water on the flat roof and he used a plunger to clean the down pipe and is concerned this is not good enough and asked for a contractor to attend to investigate and repair. The shop will be open in the morning at 09:00 - 18:00 On site contact will be Ernst - 02075831936.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2019 10:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42158","activity_ticket_id":"42579","ticket_reference":"HDT43660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Gents WC ground floor flusher will not stop","ticket_address_1":"Minerva House","ticket_address_2":"6 Montague Close","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/19","activity_end":"2019-09-28 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51537","activity_notes":"Emergency call-out - Gents WC ground floor flusher will not stop","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2019 08:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42159","activity_ticket_id":"42556","ticket_reference":"HDT43637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To unblock downpipe","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/19","activity_end":"2019-09-30 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51538","activity_notes":"To unblock\/repair the downpipe on the back of 36 Gerrard that comes down onto the skylight of Tao Tao Ju 15 Lisle St","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 15:46 (jane)<\/b>Cleared box gutter, but there is a hopperhead above the Penthouse, 36 Gerrard Street, would we would require access to<\/p>

27\/09\/2019 10:18 (jane)<\/b>Programmed in for Monday morning via keys <\/p>

27\/09\/2019 11:28 (jane)<\/b>Client has changed the appointment to Monday after 12noon <\/p>

30\/09\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42160","activity_ticket_id":"42535","ticket_reference":"HDT43616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12873 - 15a Little Newport Street - access through Greg","ticket_address_1":"15a Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/19","activity_end":"2019-09-30 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51539","activity_notes":"To carry out minor repairs to external lead flashing above doorway as recommended, leaving watertight on completion ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2019 10:33 (jane)<\/b>Programming in the works for next week when the weather improves<\/p>

01\/10\/2019 10:53 (jane)<\/b>Reddan surveyor to take a look with engineer <\/p>

16\/10\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42161","activity_ticket_id":"42580","ticket_reference":"HDT43661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection (commercial building)","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/19","activity_end":"2019-09-30 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51540","activity_notes":"To carry out gas safety inspection (commercial building)","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2019 14:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42162","activity_ticket_id":"42581","ticket_reference":"HDT43662","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check noise coming from extractor fan ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/19","activity_end":"2019-09-30 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51541","activity_notes":"To listen to the sound with the tenant below to try and pinpoint where it may be coming from for today the noise hasnt stopped and is coming from the fan part of the extractor at the Noodle Bar ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2019 11:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42163","activity_ticket_id":"42582","ticket_reference":"HDT43663","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"For Thursday 3rd October - An all rounder for one day to assist with pest control company","ticket_address_1":"Various Properties ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"03\/10\/19","activity_end":"2019-10-03 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51542","activity_notes":" An all rounder for one day to assist with pest control company, as to properties below :Flat 2, 60 Chandos PlaceFlat 6 and 7, William IV Street ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 09:36 (jane)<\/b>Engineer on site today with pest control company <\/p>

03\/10\/2019 15:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42164","activity_ticket_id":"42583","ticket_reference":"HDT43664","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Cupboard problem - 3rd Floor WC area","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/19","activity_end":"2019-09-30 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51543","activity_notes":"We have a Cupboard problem on the 3rd floor, some advice would help, if you send a handyperson I can show the problem and hopefully a solution. If today any time good, for the rest of the week between 9 and 12 please.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2019 15:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42165","activity_ticket_id":"42584","ticket_reference":"HDT43665","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Seal area and confirm if wire balloon is fitted to the gully - FOR 9AM ON TUESDAY - RESIDENT WILL BE HOME ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/10\/19","activity_end":"2019-10-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51544","activity_notes":"The lady in the above flat has reported a small leak from the skylight of the above property? Most of the temporary repairs are holding up after the major downpours recently but if one particular area can be sealed please and also if the damp wall can be checked to see if this has dried out ready for redecorations please? Also if the operative can confirm that a wire balloon was put in the gutter\/gully after the repairs by Roy recently please? If you can get back to me to advise if someone is available?","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 09:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42166","activity_ticket_id":"42585","ticket_reference":"HDT43666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR TUESDAY 1ST OCTOBER, ACCESS VIA KEYS ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/19","activity_end":"2019-10-01 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51545","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR TUESDAY 1ST OCTOBER, ACCESS VIA KEYS ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2019 12:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42167","activity_ticket_id":"42585","ticket_reference":"HDT43666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR TUESDAY 1ST OCTOBER, ACCESS VIA KEYS ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51546","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR TUESDAY 1ST OCTOBER, ACCESS VIA KEYS ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2019 12:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42168","activity_ticket_id":"42586","ticket_reference":"HDT43667","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13030 - 11 Wharf Road, Newbury, RG14 5QR","ticket_address_1":"11 wharf Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"RG14 5QR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/09\/19","activity_end":"2019-09-30 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51547","activity_notes":"Repairs to tarmac","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 10:32 (jane)<\/b>Proposed a date of Monday 18th November <\/p>

19\/11\/2019 15:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42169","activity_ticket_id":"41897","ticket_reference":"HDT42978","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13000 - 39 Earlham Street - 2nd Floor Comms Room","ticket_address_1":"39 Earlham Street - 2nd Floor Comms Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/09\/19","activity_end":"2019-09-30 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51548","activity_notes":"To remove defective plasterboard ceiling and replace with new and dry line joints including hatch.Apply 2No coats of emulsion to complete ceiling and hatch on completion to match ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2019 16:19 (jane)<\/b>Awaiting a date from Sarah <\/p>

13\/08\/2019 09:02 (sandra)<\/b>waiting on heating company to remove parts <\/p>

30\/09\/2019 14:31 (jane)<\/b>Works completed to the ceiling, redecs now required <\/p>

03\/10\/2019 10:53 (jane)<\/b>Fill ceiling, in progress redecorating <\/p>

08\/10\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42170","activity_ticket_id":"42587","ticket_reference":"HDT43668","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak into Flat 8, to meet Lilian on site at 1pm tomorrow (Tuesday)","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/19","activity_end":"2019-10-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51549","activity_notes":"Please raise a work order for Reddan to assist in investigating leaks into Flat 8.Reddan, please arrange for engineer to meet me at Exeter tomorrow(Tues) at 1pm.","activity_timesheet":"1","ticket_notes_combined":"

01\/10\/2019 13:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42171","activity_ticket_id":"42588","ticket_reference":"HDT43669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/19","activity_end":"2019-10-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51550","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 10:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42172","activity_ticket_id":"42588","ticket_reference":"HDT43669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/19","activity_end":"2019-10-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51551","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 10:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42173","activity_ticket_id":"42589","ticket_reference":"HDT43670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/19","activity_end":"2019-10-02 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51552","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 10:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42174","activity_ticket_id":"42589","ticket_reference":"HDT43670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/19","activity_end":"2019-10-02 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51553","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 10:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42175","activity_ticket_id":"42590","ticket_reference":"HDT43671","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/19","activity_end":"2019-10-02 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51554","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 10:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42176","activity_ticket_id":"42590","ticket_reference":"HDT43671","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/19","activity_end":"2019-10-02 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51555","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) FOR WEDNESDAY 2ND OCTOBER, ACCESS VIA KEYS AFTER 9AM","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 10:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42177","activity_ticket_id":"42592","ticket_reference":"HDT43673","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"3rd Floor kitchen, no hot water ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/19","activity_end":"2019-09-30 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51556","activity_notes":"3rd Floor kitchen, no hot water ","activity_timesheet":"1","ticket_notes_combined":"

01\/10\/2019 09:17 (jane )<\/b>(Ticket Closed)<\/p>

17\/10\/2019 15:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2019 15:09 (sandra)<\/b>reset the thermostat but i has gone again <\/p>

17\/10\/2019 16:57 (sandra )<\/b>(Ticket Closed)<\/p>

17\/10\/2019 16:57 (sandra)<\/b>had to return as element tripped again <\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42178","activity_ticket_id":"42593","ticket_reference":"HDT43674","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"To carry out repair to window not locking to the third floor - if this can be actioned by next Tuesday (8th October)","ticket_address_1":"Argos Distribution Centre - ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"08\/10\/19","activity_end":"2019-10-08 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51557","activity_notes":"To carry out repair to window not locking to the third floor - if this can be actioned by next Tuesday (8th October)","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2019 16:24 (jane)<\/b>Attending on the 3rd October at 8am <\/p>

11\/10\/2019 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42179","activity_ticket_id":"42511","ticket_reference":"HDT43592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 30th September 2019","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/10\/19","activity_end":"2019-10-01 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51558","activity_notes":"inter- tenancy checks Tenant moves in on 2nd ","activity_timesheet":"1","ticket_notes_combined":"

26\/09\/2019 13:00 (jane)<\/b>Pre-tenancy list completed and sent to client for approval <\/p>

30\/09\/2019 16:12 (jane)<\/b>Pre-tenancy list being completed tomorrow <\/p>

01\/10\/2019 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42180","activity_ticket_id":"42594","ticket_reference":"HDT43675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a fixed wiring five yearly electrical test ","ticket_address_1":"21a -22 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"46","resource_name":"Approved Electrical Installations Ltd","activity_start":"24\/10\/19","activity_end":"2019-10-24 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51559","activity_notes":"To carry out a fixed wiring five yearly electrical test ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42181","activity_ticket_id":"42595","ticket_reference":"HDT43676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a fixed wiring five yearly electrical test ","ticket_address_1":"23-24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"46","resource_name":"Approved Electrical Installations Ltd","activity_start":"24\/10\/19","activity_end":"2019-10-24 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51560","activity_notes":"To carry out a fixed wiring five yearly electrical test ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42182","activity_ticket_id":"42596","ticket_reference":"HDT43677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to on going leak ","ticket_address_1":"Oree, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/10\/19","activity_end":"2019-10-08 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51561","activity_notes":"can you arrange for someone to attend. Please let us know if you require access to the flats. Can you also quote for repairs while you are on site (quote to include measurements of the affected area). ","activity_timesheet":"1","ticket_notes_combined":"

01\/10\/2019 15:47 (jane)<\/b>We would need to cut access into the wardrobe to gain access behind to the shower controls to check if they are leaking, awaiting permission from Clarendon, as clothes are expensive <\/p>

02\/10\/2019 14:50 (jane)<\/b>To confirm an engineer attended the above site today to carry out an elimination of process to trace a leak, currently entering in to the ground floor restaurant. A pre-finished access panel was installed within the wardrobe space. This permitted us to inspect the shower controls, which proved to be in sound condition.The next stage of elimination is more involved which would see the removal of the shower tray and possible disruption to tiling works in order to inspect waste, trap and pipework. This would also result in the bathroom having to be put out of action for 2-3 days. Please advise how you wish for us to proceed. <\/p>

03\/10\/2019 09:39 (jane)<\/b>Ordering tiles before works can commence <\/p>

03\/10\/2019 11:21 (jane)<\/b>Tiles being delivered to the office tomorrow <\/p>

03\/10\/2019 11:23 (jane)<\/b>Works programming in for Monday <\/p>

15\/10\/2019 08:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42183","activity_ticket_id":"42597","ticket_reference":"HDT43678","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to blocked drains in the basement - external ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/10\/19","activity_end":"2019-10-01 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51562","activity_notes":"To attend to blocked drains in the basement - external ","activity_timesheet":"1","ticket_notes_combined":"

01\/10\/2019 10:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42184","activity_ticket_id":"42598","ticket_reference":"HDT43679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To supply and it new smoke alarm in bedroom ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51563","activity_notes":"To supply and it new smoke alarm in bedroom ","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 13:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42185","activity_ticket_id":"42599","ticket_reference":"HDT43680","ticket_client":"2083","client_name":"Joyce Rutherford","ticket_title":"To carry out gas safety inspection - FOR WEDNESDAY MORNING 9TH OCTOBER FROM 9AM","ticket_address_1":"Flat 5, 4 Stewart Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1 6FQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/19","activity_end":"2019-10-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51564","activity_notes":"My husband will attend and his mobile number is 07947245707. Please ask person attending to phone him 30mins before he expects to arrive.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42186","activity_ticket_id":"42600","ticket_reference":"HDT43681","ticket_client":"2083","client_name":"Joyce Rutherford","ticket_title":"To carry out gas safety inspection - FOR WEDNESDAY MORNING 9TH OCTOBER FROM 9AM","ticket_address_1":"Flat 9, 4 Stewart Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"E1 6FQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/19","activity_end":"2019-10-09 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51565","activity_notes":"My husband will attend and his mobile number is 07947245707. Please ask person attending to phone him 30mins before he expects to arrive.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42187","activity_ticket_id":"42601","ticket_reference":"HDT43682","ticket_client":"2083","client_name":"Joyce Rutherford","ticket_title":"To carry out gas safety inspection - FOR WEDNESDAY MORNING 9TH OCTOBER FROM 9AM","ticket_address_1":"Flat 13, 4 Stewart Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"E1 6FQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/19","activity_end":"2019-10-09 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51566","activity_notes":"My husband will attend and his mobile number is 07947245707. Please ask person attending to phone him 30mins before he expects to arrive.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42188","activity_ticket_id":"42602","ticket_reference":"HDT43683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace both carbon monoxide alarm and heat alarm ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51567","activity_notes":"To replace both carbon monoxide alarm and heat alarm ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2019 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42189","activity_ticket_id":"42603","ticket_reference":"HDT43684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Washer dryer door is cracked ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/10\/19","activity_end":"2019-10-01 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51568","activity_notes":"Washer dryer door is cracked and has white tape holding it together. Hotpoint BHWD129","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 11:26 (jane)<\/b>Have requested access for 10am on Thursday 3rd October <\/p>

02\/10\/2019 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42190","activity_ticket_id":"42604","ticket_reference":"HDT43685","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13158 - 4 Matthew Parker Street ","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/10\/19","activity_end":"2019-10-01 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51569","activity_notes":"To prepare external entrance step, mask up and apply 3No coats of anti-slip paint as required ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42191","activity_ticket_id":"42605","ticket_reference":"HDT43686","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13161 - Flat 13, 40\/41 Wimpole Street ","ticket_address_1":"Flat 13, 40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/10\/19","activity_end":"2019-10-01 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51570","activity_notes":"Water damaged ceiling repair ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 16:54 (jane)<\/b>Programmed in for Wednesday 9th October, agreed with the tenant <\/p>

10\/10\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42192","activity_ticket_id":"42606","ticket_reference":"HDT43687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks ON FRIDAY 4TH OCTOBER - NEW TENANT MOVES IN ON 25TH OCTOBER ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/19","activity_end":"2019-10-03 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51571","activity_notes":"To carry out inter-tenancy checks - NEW TENANT MOVES IN ON 25TH OCTOBER ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 11:22 (sandra)<\/b>list of works sent over <\/p>

14\/10\/2019 12:59 (jane)<\/b>Water damage in bathroom cupboard too <\/p>

15\/10\/2019 10:25 (sandra)<\/b>quote for 3 blinds and two kitchen cupboard doors <\/p>

25\/10\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42193","activity_ticket_id":"42607","ticket_reference":"HDT43688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13126 - Flat 1, Exeter Mansions","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/10\/19","activity_end":"2019-10-07 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51572","activity_notes":"To create an opening into the bathroom ceiling to enable investigation works to be carried out.","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 11:23 (jane)<\/b>Programming in for attendance week commencing 8th October <\/p>

28\/10\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42194","activity_ticket_id":"42608","ticket_reference":"HDT43689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51573","activity_notes":"Aris - 02075831936 called to say that there is water coming through the wall into his shop.(the eye Place) Please can you send an engineer to investigate and repair. the shop is open until 18:30. Please can you lease with Aris for attendance.","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 11:20 (jane)<\/b>Found no leaks, going to monitor <\/p>

04\/10\/2019 10:57 (sandra )<\/b>(Ticket Closed)<\/p>

04\/10\/2019 10:57 (sandra)<\/b>Rainwater downpipe is clear. Found rainwater pipe sitting on a gulley with expanding foam around it and vinyl floor over it. THIS MUST BE ACCESSIBLE TO CLEAR ANY BLOCKAGES.Found plastic knife and fork in outlet with other bits which was restricting water flow. Removed and tested and all ok. BUT....This area needs to be done properly. Was expanding foam used to stop rodents?? If so then this area should be visible and with easy access but also to stop rodents. <\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42195","activity_ticket_id":"42609","ticket_reference":"HDT43690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom lighting issue - COLLECT KEYS FROM SITE OFFICE","ticket_address_1":"2nd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51574","activity_notes":"Two light fittings where faulty. There was a light fitting not working in the kitchen which Roy has said that Alan replaced. The bathroom one comes on when you put a new light in it and if you tap the fitting but it goes off after about 2 to 10 minutes, they probably thought it was working. The reason Im persisting in getting it fixed is that it is the only light above the mirror which leaves that area not lighted and hard to shave etc with there being no window in the room. ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 13:46 (jane)<\/b>Looked at faulty light in bathroom and have ordered replacement transformer<\/p>

09\/10\/2019 08:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42196","activity_ticket_id":"42610","ticket_reference":"HDT43691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into Flat 3","ticket_address_1":"Flat 3, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51575","activity_notes":"Can you please raise a job to investigate a leak puring througj the light fitting into apartment 3, 33 Cranbourn Street I will also email Flat 4 to let them know we may need to attend.Key access is permitted ","activity_timesheet":"1","ticket_notes_combined":"

01\/10\/2019 16:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42197","activity_ticket_id":"42611","ticket_reference":"HDT43692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"For your engineer to attend to the leaking pipe on the St Martins Lane side ","ticket_address_1":"Mr Fogg's, 58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/19","activity_end":"2019-10-01 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51576","activity_notes":"For your engineer to attend to the leaking pipe on the St Martins Lane side ","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 10:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42198","activity_ticket_id":"42512","ticket_reference":"HDT43593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st Octobeer","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/10\/19","activity_end":"2019-10-02 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51577","activity_notes":"Tenant moves in on 3rd October ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2019 15:04 (jane)<\/b>Tenancy checks completed and report submitted <\/p>

03\/10\/2019 11:56 (jane)<\/b>List of works completed, decoration being carried out today <\/p>

08\/10\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42199","activity_ticket_id":"42612","ticket_reference":"HDT43693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13119 - Flat 9, Goodwins House - Replacing tiles option ","ticket_address_1":"Flat 9, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/19","activity_end":"2019-11-06 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51578","activity_notes":"Replacement bathroom flooring","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 11:21 (jane)<\/b>Ordering tiles <\/p>

28\/10\/2019 09:15 (jane)<\/b>Works programmed in for Tuesday 29th October from 10:30am, tenant away until Friday afternoon <\/p>

29\/10\/2019 15:19 (sandra)<\/b>Removed toilet pan <\/p>

01\/11\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42200","activity_ticket_id":"42612","ticket_reference":"HDT43693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13119 - Flat 9, Goodwins House - Replacing tiles option ","ticket_address_1":"Flat 9, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"29\/10\/19","activity_end":"2019-10-29 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51579","activity_notes":"Replacement bathroom flooring","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 11:21 (jane)<\/b>Ordering tiles <\/p>

28\/10\/2019 09:15 (jane)<\/b>Works programmed in for Tuesday 29th October from 10:30am, tenant away until Friday afternoon <\/p>

29\/10\/2019 15:19 (sandra)<\/b>Removed toilet pan <\/p>

01\/11\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42201","activity_ticket_id":"42613","ticket_reference":"HDT43694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Can we get someone over there as soon as possible please, this is still leaking","ticket_address_1":"Flat 9, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/19","activity_end":"2019-10-01 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51580","activity_notes":"Can we get someone over there as soon as possible please, this is still leaking","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 09:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42202","activity_ticket_id":"42316","ticket_reference":"HDT43397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13062 - 25 Garrick Street - Lift Plant Room ","ticket_address_1":"25 Garrick Street - Lift Plant Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/19","activity_end":"2019-11-06 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51581","activity_notes":"Lift Plant Room Works We would like to proceed with Phase One of the works on Tuesday 8th October if this would be possible please? The works will involve opening up the ceilings within the plantroom and common parts adjacent to the front door in order to determine void space and potentially installing ducting if sufficient space can be achieved ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 09:16 (jane)<\/b>First Phase being carried out on Tuesday 8th October <\/p>

17\/10\/2019 10:46 (sandra)<\/b>waiting for a\/c<\/p>

15\/11\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>

19\/11\/2019 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42203","activity_ticket_id":"42316","ticket_reference":"HDT43397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13062 - 25 Garrick Street - Lift Plant Room ","ticket_address_1":"25 Garrick Street - Lift Plant Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/19","activity_end":"2019-10-10 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51582","activity_notes":"Lift Plant Room Works ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 09:16 (jane)<\/b>First Phase being carried out on Tuesday 8th October <\/p>

17\/10\/2019 10:46 (sandra)<\/b>waiting for a\/c<\/p>

15\/11\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>

19\/11\/2019 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42204","activity_ticket_id":"42614","ticket_reference":"HDT43695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"6 Gerrard as leak from ceiling coming into first floor office","ticket_address_1":"6 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/19","activity_end":"2019-10-01 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51583","activity_notes":"6 Gerrard as leak from ceiling coming into first floor office","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42205","activity_ticket_id":"42615","ticket_reference":"HDT43696","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom is not working ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"02\/10\/19","activity_end":"2019-10-02 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51584","activity_notes":"Please arrange for an entry phone specialist to attend flat 5 - reports that the intercom is not working. Please attend site to investigate and repair.","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42206","activity_ticket_id":"42616","ticket_reference":"HDT43697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove & dispose all items for Morning of Tuesday 8th October ","ticket_address_1":"Flat A, 39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/10\/19","activity_end":"2019-10-08 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51585","activity_notes":"Please raise a work order for Reddan to attend site to remove & dispose all items.Reddan, please book this in for Tuesday 8th Oct - Morning ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 13:06 (jane)<\/b>Works programmed in for Tuesday morning 8th October <\/p>

09\/10\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42207","activity_ticket_id":"42617","ticket_reference":"HDT43698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace faulty sockets ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/19","activity_end":"2019-10-02 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51586","activity_notes":"Please raise a work order for Reddan to replace faulty sockets.Reddan, Alan is aware and will get it replaced tomorrow morning","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 13:12 (jane)<\/b>Engineer attending today <\/p>

09\/10\/2019 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42208","activity_ticket_id":"42618","ticket_reference":"HDT43699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the window casement to the bedroom","ticket_address_1":"Flat 4, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"10\/10\/19","activity_end":"2019-10-10 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51587","activity_notes":"Issue with the window casement to the bedroomI will be home whenever they can stop byline.h.hjorth@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 10:54 (jane)<\/b>Provisionally booked for late morning on the 10th October <\/p>

22\/10\/2019 15:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42209","activity_ticket_id":"42619","ticket_reference":"HDT43700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Glass Roof Leaking ","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/19","activity_end":"2019-10-03 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51588","activity_notes":"glass roof leaking at Beechbrook Capital on 1st Floor, 38 St Martins Lane, Charing Cross, WC2N 4ER.","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 12:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42210","activity_ticket_id":"42620","ticket_reference":"HDT43701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak into Donut Time.","ticket_address_1":"96 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/19","activity_end":"2019-10-03 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51589","activity_notes":"To investigate leak into Donut Time.","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 09:37 (jane)<\/b>Engineer attending today <\/p>

03\/10\/2019 12:03 (jane )<\/b>(Ticket Closed)<\/p>

03\/10\/2019 13:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/10\/2019 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42211","activity_ticket_id":"42621","ticket_reference":"HDT43702","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To clear flat roof of excess water ","ticket_address_1":"Marylebone Exchange Flat Roof above Flat 1 11 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/10\/19","activity_end":"2019-10-02 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51590","activity_notes":"Can we have the flat roof cleared of excess water please asap.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42212","activity_ticket_id":"42622","ticket_reference":"HDT43703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13107 - Flat 1, 79 St Martins Lane","ticket_address_1":"Flat 1, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/19","activity_end":"2019-11-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51591","activity_notes":"New heat exchanger seals and hob ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 12:57 (jane)<\/b>Parts on order <\/p>

23\/10\/2019 10:29 (sandra)<\/b>called tenant and left message for visit in Friday <\/p>

01\/11\/2019 09:19 (sandra)<\/b>BOOKED FOR WEDNESDAY 6TH TENANT HAS DOG IN THE APARTMENT <\/p>

11\/11\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42213","activity_ticket_id":"42623","ticket_reference":"HDT43704","ticket_client":"1961","client_name":"August Equity","ticket_title":"To fit window safety catches - FOR THURSDAY, AN OFFICE ","ticket_address_1":"10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/19","activity_end":"2019-10-03 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51592","activity_notes":"To fit window safety catches ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 14:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42214","activity_ticket_id":"42624","ticket_reference":"HDT43705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Can you please attend to flat 3 26 rose street to change the battery 'in the fire alarm.","ticket_address_1":"Flat 3, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/19","activity_end":"2019-10-02 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51593","activity_notes":"Can you please attend to flat 2 26 rose street to change the battery 'in the fire alarm.","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 09:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42215","activity_ticket_id":"42625","ticket_reference":"HDT43706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13166 - 6 Gerrard Street ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/19","activity_end":"2019-10-03 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51594","activity_notes":"To gain access to and carry out remedial works to extend 3" pipework ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 13:11 (jane)<\/b>Works commencing today <\/p>

03\/10\/2019 16:19 (jane)<\/b>Bulk of roof repairs completed, will returning tomorrow to carry out pipework repairs <\/p>

09\/10\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42216","activity_ticket_id":"42512","ticket_reference":"HDT43593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st Octobeer","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/19","activity_end":"2019-10-02 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51595","activity_notes":"Tenant moves in on 3rd October ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2019 15:04 (jane)<\/b>Tenancy checks completed and report submitted <\/p>

03\/10\/2019 11:56 (jane)<\/b>List of works completed, decoration being carried out today <\/p>

08\/10\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42217","activity_ticket_id":"42512","ticket_reference":"HDT43593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st Octobeer","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/10\/19","activity_end":"2019-10-02 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51596","activity_notes":"Tenant moves in on 3rd October ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2019 15:04 (jane)<\/b>Tenancy checks completed and report submitted <\/p>

03\/10\/2019 11:56 (jane)<\/b>List of works completed, decoration being carried out today <\/p>

08\/10\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42218","activity_ticket_id":"42626","ticket_reference":"HDT43707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC for 12th November ","ticket_address_1":"Flat 10, 38a William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/19","activity_end":"2019-11-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51597","activity_notes":"There are some marks on the wall and scratch marks on the floor .1) Shower tray silicone. This is beginning to open up and may cause a leak at some point2) Loose toilet roll holder3) Skylight is dirty below and on topKitchen\/Lounge1) Pull cord snapped and unable to get inside for the cord2) Oven is not secure. Missing screwsHallwayOk except for a few marks on floor and wallsBedroom1) One ceiling light needs refixing","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 11:01 (sandra)<\/b>1) Shower tray silicone. This is beginning to open up and may cause a leak at some point 2) Loose toilet roll holder 3) Skylight is dirty below and on top Kitchen\/Lounge 1) Pull cord snapped and unable to get inside for the cord 2) Oven is not secure. Missing screws Hallway Ok except for a few marks on floor and walls Bedroom 1) One ceiling light needs refixing <\/p>

21\/11\/2019 11:01 (sandra)<\/b>Booked for Monday with tenant <\/p>

26\/11\/2019 10:43 (jane)<\/b>Arranging for blind contractors to attend to repair existing blinds <\/p>

14\/01\/2020 10:21 (sandra)<\/b>booked 14\/01<\/p>

21\/01\/2020 10:23 (jane)<\/b>Supplied part and repaired Timberlux wooden venetian blinds, leaving working <\/p>

21\/01\/2020 10:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42219","activity_ticket_id":"42627","ticket_reference":"HDT43708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter- tenancy checks - FOR 19TH NOVEMBER 2019","ticket_address_1":"Flat 3, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/19","activity_end":"2019-11-19 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51598","activity_notes":"To carry out inter- tenancy checks - FOR 19TH NOVEMBER 2019","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 11:44 (sandra)<\/b>list of works sent over <\/p>

21\/11\/2019 11:36 (sandra)<\/b>Painting outstanding <\/p>

21\/11\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42220","activity_ticket_id":"42628","ticket_reference":"HDT43709","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - To collect keys for Friday morning ","ticket_address_1":"Flat 3, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/10\/19","activity_end":"2019-10-04 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51599","activity_notes":"Windows\/Glass Doors: 2 of the blind toggles is chipped. Please see picture.Door interior: The handle has fallen of. Please see picture.Toilet: The toilet cap is loose.Medicine cabinet: One of the holders of class is missing. Please see picture.Dishwasher: The dishwasher seems to be a little "shaky" since when you open it, it kinda "falls" out. Bath: The showerhead is old and a bit broken. Please see picture.Access through tenant : Anne Abel Hansen 03\/10\/2019 13:00 (jane)<\/b>Programmed in for Friday morning with the tenant, to collect keys<\/p>

04\/10\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42221","activity_ticket_id":"42629","ticket_reference":"HDT43710","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with toilet not flushing ","ticket_address_1":"Apartment 14, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/19","activity_end":"2019-10-02 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51600","activity_notes":"The loo is not flushing properly in the above apartment. The button is having to be held in to enable the cistern to fill or it doesnt fill at all.Access via Clarendons","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42222","activity_ticket_id":"42630","ticket_reference":"HDT43711","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out meter reading all day on Monday 7th October as advised by client ","ticket_address_1":"Various Estates ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/19","activity_end":"2019-10-07 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51601","activity_notes":"To carry out meter reading all day on Monday 7th October as advised by client ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 12:48 (jane)<\/b>Programmed in for Monday 7th October <\/p>

09\/10\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42223","activity_ticket_id":"42631","ticket_reference":"HDT43712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13167 - Flat 1, 43 Goodge Street ","ticket_address_1":"Flat 1, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/10\/19","activity_end":"2019-10-02 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51602","activity_notes":"To disconnect and remove existing and supply and intsall new extractor fan to bathroom, commission, test and leave in full working orderTo also scrape back mould to bathroom ceiling, prepare and apply 2No coats of moisture resistant paint ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42224","activity_ticket_id":"42631","ticket_reference":"HDT43712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13167 - Flat 1, 43 Goodge Street ","ticket_address_1":"Flat 1, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/19","activity_end":"2019-10-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51603","activity_notes":"To disconnect and remove existing and supply and intsall new extractor fan to bathroom, commission, test and leave in full working orderTo also scrape back mould to bathroom ceiling, prepare and apply 2No coats of moisture resistant paint ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42225","activity_ticket_id":"42632","ticket_reference":"HDT43713","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13165 - 2nd Floor Flat, 4 Gerrard Street ","ticket_address_1":"2nd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/19","activity_end":"2019-10-02 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51604","activity_notes":"To supply and install new boiler plus controller for the Valliant Eotec, commission, test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 13:06 (jane)<\/b>Controller on order <\/p>

11\/10\/2019 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42226","activity_ticket_id":"42633","ticket_reference":"HDT43714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tube light in the passageway not working ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/19","activity_end":"2019-10-02 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51605","activity_notes":"Mary - 0207 2870805 called to say that the tube light in the passage is not working. Please can you attend to investigate and repair.","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 15:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42227","activity_ticket_id":"42634","ticket_reference":"HDT43715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The central heating is not working ","ticket_address_1":"Flat 3, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/19","activity_end":"2019-10-02 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51606","activity_notes":"Greg\/07810090000 reports the central heating is not working in 58a Flat 3.","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 13:06 (jane)<\/b>Attending today, access via keys <\/p>

03\/10\/2019 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42228","activity_ticket_id":"42635","ticket_reference":"HDT43716","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to fix the blocked urinal and the blocked shower room sink","ticket_address_1":"1st Floor, 38 St Martin;s Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/19","activity_end":"2019-10-03 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51607","activity_notes":"to fix the blocked urinal and the blocked shower room sink","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 13:19 (jane)<\/b>Engineer attending today <\/p>

07\/10\/2019 08:44 (sandra)<\/b>further works required to clear blockage <\/p>

08\/10\/2019 09:47 (sandra)<\/b>cost quoted 295.00<\/p>

08\/10\/2019 09:48 (sandra)<\/b>Proposed Thursday or Friday <\/p>

10\/10\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42229","activity_ticket_id":"42636","ticket_reference":"HDT43717","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"For today water tests to roof ","ticket_address_1":"13 & 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/19","activity_end":"2019-10-03 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51608","activity_notes":"To carry out water tests today with a hose. We need to establish whether the leak into the new restaurant was a one off or not. ","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 13:20 (jane)<\/b>Engineer attending today <\/p>

03\/10\/2019 16:52 (jane )<\/b>(Ticket Closed)<\/p>

09\/10\/2019 15:03 (sandra)<\/b>Section of ventilation duct was removed to access soil stacks run through roof surface, repaired area of roof surface around pipes and resealed, refitted duct, sealed large gaps around window frame. Returned and carried out water test of area. Issue is now resolved.<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42230","activity_ticket_id":"42637","ticket_reference":"HDT43718","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To investigate water in apartment ","ticket_address_1":"9 The Exchange, 11 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/10\/19","activity_end":"2019-10-04 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51609","activity_notes":"We hold keys to 9 The Exchange at our office Cater Jonas 37 New Cavendish St if the contractor could collect them ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2019 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42231","activity_ticket_id":"42638","ticket_reference":"HDT43719","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"List of works ","ticket_address_1":"1st Floor, 13 Mortimer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/19","activity_end":"2019-10-08 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51610","activity_notes":"We have a few items that we would like someone to look at please:Several light bulbs need replacingWe have a faulty light switch that isnt workingOne of our locks keeps jamming","activity_timesheet":"1","ticket_notes_combined":"

10\/10\/2019 15:13 (sandra)<\/b>Lock faulty.Tried repairing but no joy. Same key does second lock so removed to see if Foxes can repair it. If not 2nd lock would need to be purchased but with 2nd keyLight switch is broken. Need to match others all around office and building or at least something similar.Ryness and WF do not have anything so Rodney from Ryness will see if he can find anything<\/p>

15\/10\/2019 15:39 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 12:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2019 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42232","activity_ticket_id":"42513","ticket_reference":"HDT43594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st October - Works need to be completed by 9th October ","ticket_address_1":"Flat 1 ","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/19","activity_end":"2019-10-03 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51611","activity_notes":"No tenant as yet Please complete a full redec","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 12:45 (jane)<\/b>Inter-tenancy list sent to client for approval <\/p>

03\/10\/2019 09:37 (jane)<\/b>Engineer working on list, needs to be completed by 9th October <\/p>

09\/10\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

10\/10\/2019 11:46 (sandra)<\/b>The cleaners are in flat 1, 13 new row. Every time they try turn on the lights it causes them to trip. Can you please re attend <\/p>

11\/10\/2019 10:54 (sandra)<\/b>Investigate lights not working, fault found to be damaged cable above light in main room. Repair and leave working<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42233","activity_ticket_id":"42639","ticket_reference":"HDT43720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Mains alarm replacement following compliance testing to Flats 1, 2 and 3","ticket_address_1":"Flat 1, 2 and 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/19","activity_end":"2019-10-03 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51612","activity_notes":"Mains alarm replacement following compliance testing to Flats 1, 2 and 3","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 09:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42234","activity_ticket_id":"42640","ticket_reference":"HDT43721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/19","activity_end":"2019-10-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51613","activity_notes":"Banister completely loose and now dangerousBedroom Blinds dont fully work in either bedroomToilet seat needs replacing Upstairs heating we cant get the two radiators working We have noticed a problem with cleaners leaving the main door wide open on a Saturday. I am not sure if it is the business who are on the top floor but we have such an issue with the homeless outside, I think its completely unacceptable for anyone to be wedging the door wide open","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2019 12:27 (sandra)<\/b>Awaiting to hear back if keys or tenant wants to be home<\/p>

11\/10\/2019 14:15 (sandra)<\/b>banister has been refitted in new position<\/p>

11\/10\/2019 14:15 (sandra)<\/b>toilet seat replaced <\/p>

11\/10\/2019 14:16 (sandra)<\/b>bath waste has been refitted <\/p>

21\/11\/2019 11:41 (sandra)<\/b>emailed tenant regarding radiators and asked for Tuesday 26th<\/p>

26\/11\/2019 13:29 (jane)<\/b>Five day lead-time on the blinds <\/p>

27\/11\/2019 11:19 (jane)<\/b>Decorating completed<\/p>

09\/12\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>

10\/12\/2019 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2019 16:09 (sandra)<\/b>blinds all fitted will need to return at tenants convenience to fill a small void where plaster has blown when fitting a bracket <\/p>

13\/12\/2019 12:16 (sandra)<\/b>emailed for access <\/p>

16\/12\/2019 14:03 (sandra)<\/b>Can we access on Wednesday to complete the works carried out when the blinds were fitted.I understand that was a small amount of plaster that needed making good.Can you confirm if we can enter with keys.<\/p>

17\/12\/2019 08:22 (sandra)<\/b>booked for wednesday <\/p>

18\/12\/2019 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42235","activity_ticket_id":"42641","ticket_reference":"HDT43722","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13123 - 2-6 Bridge Street, Hemel Hempstead","ticket_address_1":"2-6 Bridge Street, Hemel Hempstead ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"HP1 1EF","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/12\/19","activity_end":"2019-12-16 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51614","activity_notes":"Various Works To allow to attend the above site and carry out all necessary protection works.To allow to carry out all necessary preparation works to water damaged areas to 2No lobby areas, mensWC, kitchen, office\/store-room, large office and large storeroom.To scrape back, apply stain sealer, fill and make good. Apply 2No coats of colour match emulsion oncompletion.To carefully remove approximately 50No water damaged ceiling tiles throughout all areas as above, supplyand install new.To carry out a deep chemical clean to all affected flooring coverings","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2019 11:06 (sandra)<\/b>on hold until leak has been stopped<\/p>

21\/11\/2019 11:42 (sandra)<\/b>emailed Anwar regarding leak <\/p>

27\/11\/2019 13:07 (jane)<\/b>Spoke with Anwar, roof is still leaking<\/p>

19\/12\/2019 08:27 (sandra)<\/b>Had to hire a carpet cleaner which I didn't allow for as I told we were changing the damaged carpet tiles,So I hired one from hss on reddans account, all works are completed apart from gents toilet which is still leaking,but it was a extra for us as I wasnt shown it when I went to price the job<\/p>

19\/12\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42236","activity_ticket_id":"42641","ticket_reference":"HDT43722","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13123 - 2-6 Bridge Street, Hemel Hempstead","ticket_address_1":"2-6 Bridge Street, Hemel Hempstead ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"HP1 1EF","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/19","activity_end":"2019-12-18 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51615","activity_notes":"Various Works To allow for a Qualified electrical engineer to inspect and test all affected circuits and report back findings,recommendations and associated costings.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2019 11:06 (sandra)<\/b>on hold until leak has been stopped<\/p>

21\/11\/2019 11:42 (sandra)<\/b>emailed Anwar regarding leak <\/p>

27\/11\/2019 13:07 (jane)<\/b>Spoke with Anwar, roof is still leaking<\/p>

19\/12\/2019 08:27 (sandra)<\/b>Had to hire a carpet cleaner which I didn't allow for as I told we were changing the damaged carpet tiles,So I hired one from hss on reddans account, all works are completed apart from gents toilet which is still leaking,but it was a extra for us as I wasnt shown it when I went to price the job<\/p>

19\/12\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42237","activity_ticket_id":"42568","ticket_reference":"HDT43649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13130 - Flat 1, 21a Newport Court","ticket_address_1":"Flat 1, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/19","activity_end":"2019-10-07 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51616","activity_notes":"New kitchen ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 10:33 (jane)<\/b>Engineer attending on Monday 7th October <\/p>

31\/10\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2019 09:42 (sandra)<\/b>replaced blown lamps and extractor and connected oven and replaced batteries in smoke alarms <\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42238","activity_ticket_id":"42488","ticket_reference":"HDT43569","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/JH\/13120 - 66\/67 Wells Street ","ticket_address_1":"66\/67 Well Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/10\/19","activity_end":"2019-10-10 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51617","activity_notes":"Defective heating pipework","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 10:55 (jane)<\/b>Assessing today with MR <\/p>

03\/10\/2019 11:04 (jane)<\/b>Programming in for Thursday 10th October <\/p>

25\/10\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42239","activity_ticket_id":"42642","ticket_reference":"HDT43723","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"the tenant has advised that the balcony door leaks when it rains.","ticket_address_1":"5th Floor, 2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 4PD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/10\/19","activity_end":"2019-10-04 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51618","activity_notes":"the tenant has advised that the balcony door leaks when it rains.","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 15:10 (jane)<\/b>Engineer attending on Friday 4th October <\/p>

04\/10\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42240","activity_ticket_id":"42643","ticket_reference":"HDT43724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty main door locking mechanism at 94 Shaftesbury Av","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/19","activity_end":"2019-10-03 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51619","activity_notes":"Faulty main door locking mechanism at 94 Shaftesbury Av","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 14:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42241","activity_ticket_id":"42644","ticket_reference":"HDT43725","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"JH\/JH\/13132 - 49 Neal Street","ticket_address_1":"49 Neal Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/19","activity_end":"2019-10-11 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51620","activity_notes":"To remove toilet door plane down to size, rehang, adjust and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 15:05 (jane)<\/b>To schedule for next week <\/p>

09\/10\/2019 12:17 (jane)<\/b>For Friday 11\/10 as agreed with the client <\/p>

10\/10\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42242","activity_ticket_id":"42645","ticket_reference":"HDT43726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13163 - Flat 9, 38 William IV Street ","ticket_address_1":"Flat 9, 38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/19","activity_end":"2019-10-03 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51621","activity_notes":"To disconnect and remove existing hob and dispose of correctly at waste transfer site.To supply and install new black induction hob (Neff T36FB41X0G), commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 12:12 (jane)<\/b>Hob on order<\/p>

03\/10\/2019 12:22 (jane)<\/b>Expected in stock on Wednesday 9th October <\/p>

09\/10\/2019 16:16 (sandra)<\/b>in reception <\/p>

21\/10\/2019 11:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42243","activity_ticket_id":"42646","ticket_reference":"HDT43727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To clear roof and seal","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/19","activity_end":"2019-10-03 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51622","activity_notes":"To clear roof of basement\/kitchen then to apply membrane. Area is accessed via metal hatch in fire escape in Horse & Dolphin Yrd ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 13:18 (jane)<\/b>Client wants a quotation first before proceeding<\/p>

03\/10\/2019 15:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42244","activity_ticket_id":"42620","ticket_reference":"HDT43701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak into Donut Time.","ticket_address_1":"96 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/19","activity_end":"2019-10-03 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51623","activity_notes":"To investigate leak into Donut Time.","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 09:37 (jane)<\/b>Engineer attending today <\/p>

03\/10\/2019 12:03 (jane )<\/b>(Ticket Closed)<\/p>

03\/10\/2019 13:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/10\/2019 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42245","activity_ticket_id":"42647","ticket_reference":"HDT43728","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - For 14th October ","ticket_address_1":"Flat 5, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51624","activity_notes":"Inter Tenancy Checks - For 14th October ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 14:52 (sandra)<\/b>sent to client waiting to proceed.<\/p>

31\/10\/2019 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42246","activity_ticket_id":"42648","ticket_reference":"HDT43729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water leak from ceiling (Lau Cafe)","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/10\/19","activity_end":"2019-10-03 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51625","activity_notes":"Water leak from the ceiling (lau Cafe). Please can you attend to investigate and repair.","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2019 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42247","activity_ticket_id":"42649","ticket_reference":"HDT43730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenants heating is not working to Flat 1 and 2","ticket_address_1":"Flat 1 and 2, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/19","activity_end":"2019-10-03 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51626","activity_notes":"Tenants heating is not working to Flat 1 and 2","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42248","activity_ticket_id":"42650","ticket_reference":"HDT43731","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"To repair front entrance to offices, hinges loose and door not closing - FOR FRIDAY ","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/10\/19","activity_end":"2019-10-04 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51627","activity_notes":"To repair front entrance to offices, hinges loose and door not closing - FOR FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 16:54 (jane)<\/b>Engineer attending tomorrow as agreed <\/p>

04\/10\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42249","activity_ticket_id":"42651","ticket_reference":"HDT43732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light fitting on the second floor landing isn't working","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/19","activity_end":"2019-10-03 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51628","activity_notes":"Greg 07810090000 reports the light fitting on the second floor landing isn't working. He has tried changing the bulb but he says it's the actual fitting itself.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42250","activity_ticket_id":"42652","ticket_reference":"HDT43733","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into bedroom from balcony window - Access via management keys ","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/10\/19","activity_end":"2019-10-04 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51629","activity_notes":"On the 24th the tenant found this leak in the bedroom. He has cleaned it but do you think there might be an issue with the balcony window","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2019 09:53 (sandra)<\/b>no access given by cleaner<\/p>

09\/10\/2019 13:55 (sandra)<\/b>no damage but it appears to be coming from the balcony bi-folding doors. these seem to be knew but it hasnt happened since <\/p>

10\/10\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42251","activity_ticket_id":"42636","ticket_reference":"HDT43717","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"For today water tests to roof ","ticket_address_1":"13 & 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/19","activity_end":"2019-10-03 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51630","activity_notes":"To carry out water tests today with a hose. We need to establish whether the leak into the new restaurant was a one off or not. ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2019 13:20 (jane)<\/b>Engineer attending today <\/p>

03\/10\/2019 16:52 (jane )<\/b>(Ticket Closed)<\/p>

09\/10\/2019 15:03 (sandra)<\/b>Section of ventilation duct was removed to access soil stacks run through roof surface, repaired area of roof surface around pipes and resealed, refitted duct, sealed large gaps around window frame. Returned and carried out water test of area. Issue is now resolved.<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42252","activity_ticket_id":"42653","ticket_reference":"HDT43734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"eye bolt testing ","ticket_address_1":"flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/10\/19","activity_end":"2019-10-04 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51631","activity_notes":"Please raise a work order for Reddan to carry out eye bolt test.Reddan, please arranged date\/time and we shall request tenant's access.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 11:03 (jane)<\/b>Attending on Tuesday 15th October between 2 and 5pm <\/p>

16\/10\/2019 08:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42253","activity_ticket_id":"42654","ticket_reference":"HDT43735","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"existing panel do not switch lights off completely","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/19","activity_end":"2019-10-04 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51632","activity_notes":"The existing panels do not switch the lights off completely. They might just need to be reset but there might be a chance that we need to change the existing light panels to dimmer (or usual) switches?","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42254","activity_ticket_id":"42655","ticket_reference":"HDT43736","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"existing panel do not switch lights off completely","ticket_address_1":"Flat 7","ticket_address_2":"15 Slinsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/19","activity_end":"2019-10-04 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51633","activity_notes":"The existing panels do not switch the lights off completely. They might just need to be reset but there might be a chance that we need to change the existing light panels to dimmer (or usual) switches?","activity_timesheet":"1","ticket_notes_combined":"

04\/10\/2019 14:54 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42255","activity_ticket_id":"42656","ticket_reference":"HDT43737","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"heating issue ","ticket_address_1":"Flat 7","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/19","activity_end":"2019-10-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51634","activity_notes":"Can I please have Alan attending to a heating issue in flat 7, 3 Mercer next week Tuesday? 3 of the electric storage heaters are not coming on at all.I have spoken to him about the issue and he advised me to email you to book this in.Thank you in advance and look forward to your reply.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42256","activity_ticket_id":"42657","ticket_reference":"HDT43738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Lao Cafe","ticket_address_1":"Lao Cafe","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/10\/19","activity_end":"2019-10-04 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51635","activity_notes":"Please raise a work order for Reddan to investigate recent leak issue from roof into the above demise.Tenant contact number for access is 07383131218.Please confirm when someone can attend.","activity_timesheet":"1","ticket_notes_combined":"

04\/10\/2019 12:30 (sandra)<\/b>UNBLOCKED OUTLET AND LEFT RUNNING CLEAR <\/p>

04\/10\/2019 12:55 (sandra)<\/b>works carried out on separate job. <\/p>

04\/10\/2019 14:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42257","activity_ticket_id":"42673","ticket_reference":"HDT43754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/19","activity_end":"2019-10-04 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51636","activity_notes":"Please attend to lights in common areas as two are out on the 2\/3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42258","activity_ticket_id":"42674","ticket_reference":"HDT43755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from window ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/10\/19","activity_end":"2019-10-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51637","activity_notes":"the leak from the window is back and Angelawould like to meet on Monday 7th at 9 am to discuss","activity_timesheet":"1","ticket_notes_combined":"

07\/10\/2019 09:54 (sandra)<\/b>met AM on site at 8am this morning.<\/p>

07\/10\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42259","activity_ticket_id":"42657","ticket_reference":"HDT43738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Lao Cafe","ticket_address_1":"Lao Cafe","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/19","activity_end":"2019-10-04 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51638","activity_notes":"Please raise a work order for Reddan to investigate recent leak issue from roof into the above demise.Tenant contact number for access is 07383131218.Please confirm when someone can attend.","activity_timesheet":"1","ticket_notes_combined":"

04\/10\/2019 12:30 (sandra)<\/b>UNBLOCKED OUTLET AND LEFT RUNNING CLEAR <\/p>

04\/10\/2019 12:55 (sandra)<\/b>works carried out on separate job. <\/p>

04\/10\/2019 14:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42260","activity_ticket_id":"42675","ticket_reference":"HDT43756","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Make safe window ","ticket_address_1":"11-13 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"04\/10\/19","activity_end":"2019-10-04 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51639","activity_notes":"make safe window and quote to repair","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2019 14:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42261","activity_ticket_id":"42676","ticket_reference":"HDT43757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year electrical test ","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"46","resource_name":"Approved Electrical Installations Ltd","activity_start":"24\/10\/19","activity_end":"2019-10-24 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51640","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42262","activity_ticket_id":"42677","ticket_reference":"HDT43758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler keeps switching itself off ","ticket_address_1":"2nd floor ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/19","activity_end":"2019-10-04 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51641","activity_notes":"Gregg - 07810 090 000 has called to say that the boiler in flat 2 2nd floor keeps switching off. Pleasecan you send an engineer to investigate and repair. please can you contact Gregg with attendance.Please advise ETA and notify once complete","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42263","activity_ticket_id":"42678","ticket_reference":"HDT43759","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not working ","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/19","activity_end":"2019-10-04 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51642","activity_notes":"The thermostat? If yes, Ive tuned it up till 30 (the Jax) it clicks on then clicks off on its own. And the washing machine dryer wont turn on - I tried twice. ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 10:45 (sandra)<\/b>user error on the heating <\/p>

18\/10\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42264","activity_ticket_id":"42679","ticket_reference":"HDT43760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - TENANT MOVES IN 8TH NOV","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51643","activity_notes":"Inter-tenancy checks for the 15th October ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 09:31 (sandra)<\/b>list of works - waiting to proceed <\/p>

01\/11\/2019 10:38 (sandra)<\/b>quote required for new rad<\/p>

11\/11\/2019 08:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42265","activity_ticket_id":"42658","ticket_reference":"HDT43739","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/19","activity_end":"2019-10-14 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51644","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 15:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42266","activity_ticket_id":"42658","ticket_reference":"HDT43739","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51645","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 15:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42267","activity_ticket_id":"42659","ticket_reference":"HDT43740","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51646","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42268","activity_ticket_id":"42659","ticket_reference":"HDT43740","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51647","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42269","activity_ticket_id":"42680","ticket_reference":"HDT43761","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Provide dehumidifier and tarpaulin sheet ","ticket_address_1":"Flat 8","ticket_address_2":"23-26 Great James Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC1N 3ES","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51648","activity_notes":"can you provide a dehumidifier and a sheet of plastic for the floorAs discussed please can you arrange for dehumidifier to be placed at the above property (Flat 8, 23 - 26 Great James Street London WC1N 3ES) tomorrow morning, along with plastic floor covering and whatever additional items your operative might deem necessary. Tenants contact details are: Alex Guest 07914 839 374Please contact the tenant prior to arrival. Invoice: 23 - 26 Great James Street (Freehold) Limited c\/o Davis Brown 1 Margaret St","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2019 08:38 (sandra)<\/b>dehumidifier on hire <\/p>

27\/11\/2019 09:58 (jane)<\/b>Arranged for the dehumidifier to be collected on Monday 2nd December at 8:30am via the tenant <\/p>

03\/12\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42270","activity_ticket_id":"42681","ticket_reference":"HDT43762","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"emergency call out - door stuck half open","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/19","activity_end":"2019-10-07 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51649","activity_notes":"Glass door stuck half open","activity_timesheet":"1","ticket_notes_combined":"

07\/10\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42271","activity_ticket_id":"42682","ticket_reference":"HDT43763","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 24","ticket_address_2":"Shorts Gardens","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/19","activity_end":"2019-10-07 09:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51650","activity_notes":"leak ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42272","activity_ticket_id":"42683","ticket_reference":"HDT43764","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Glass door stuck open - hinge is worn","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"07\/10\/19","activity_end":"2019-10-07 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51651","activity_notes":"Follow up HDT43762 - Glass door stuck open hinge is work","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 11:19 (sandra)<\/b>door has broken in bolt. needs securing until lifting gear can be obtained to take door off and repair. <\/p>

07\/10\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>

07\/10\/2019 15:08 (sandra)<\/b>Hi Sandra put this on hold. We have contacted the manufacturer glass door supplier. They have a special project team and will take this forward to make repairs for now and then offer remodelling proposals as we need to replace the entrance door. I will let you know if we need to come back to you on this request. Thanks for your help earlier.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42273","activity_ticket_id":"42567","ticket_reference":"HDT43648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gutters needs clearing urgently","ticket_address_1":"36-38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/19","activity_end":"2019-10-07 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51652","activity_notes":"ongoing water coming into the restaurant at first floor level. It would appear the guttering has blocked and water is overflowing down and behind the wall to our dining room. Paint and plaster is being blown off the wall die the a build up of water. Guttering needs clearing urgently.","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2019 12:49 (jane)<\/b>Managed to clear one gullet but need to return on Wednesday morning to access 2nd area<\/p>

03\/10\/2019 14:03 (jane)<\/b>Engineers returning today, access through 36 Tavistock Street, 2nd floor window <\/p>

03\/10\/2019 15:22 (jane)<\/b>Engineers re-attended today and would recommend the bamboo shoots on the roof as decoration are removed and carry out any roof works as required, photographs and email to be sent to client <\/p>

07\/10\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42274","activity_ticket_id":"42684","ticket_reference":"HDT43765","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Turn on the boiler ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1W","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51653","activity_notes":"Can you arrange to turn on the boiler","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42275","activity_ticket_id":"42678","ticket_reference":"HDT43759","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not working ","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"07\/10\/19","activity_end":"2019-10-07 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51654","activity_notes":"The thermostat? If yes, Ive tuned it up till 30 (the Jax) it clicks on then clicks off on its own. And the washing machine dryer wont turn on - I tried twice. ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 10:45 (sandra)<\/b>user error on the heating <\/p>

18\/10\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42276","activity_ticket_id":"42683","ticket_reference":"HDT43764","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Glass door stuck open - hinge is worn","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/10\/19","activity_end":"2019-10-07 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51655","activity_notes":"Follow up HDT43762 - Glass door stuck open hinge is work","activity_timesheet":"1","ticket_notes_combined":"

07\/10\/2019 11:19 (sandra)<\/b>door has broken in bolt. needs securing until lifting gear can be obtained to take door off and repair. <\/p>

07\/10\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>

07\/10\/2019 15:08 (sandra)<\/b>Hi Sandra put this on hold. We have contacted the manufacturer glass door supplier. They have a special project team and will take this forward to make repairs for now and then offer remodelling proposals as we need to replace the entrance door. I will let you know if we need to come back to you on this request. Thanks for your help earlier.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42277","activity_ticket_id":"42685","ticket_reference":"HDT43766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"stains\/wet patches on wall","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/19","activity_end":"2019-10-07 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51656","activity_notes":"Please find attached photos of stains \/ wet patches on the wall in the kitchen.We are a bit concerned as this might be due to humidity or moulds might developed","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2019 09:10 (sandra)<\/b>area is damp and access asked for to Flat 4<\/p>

08\/10\/2019 11:47 (sandra)<\/b>access to Flat 4 between 2 pm and 4 pm today <\/p>

09\/10\/2019 08:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/10\/2019 12:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2019 12:11 (sandra)<\/b>The wet patches which were originally on the walls \/ ceiling in the kitchen is now appearing in the bedroom. This bedroom wall is directly behind the kitchen wall.<\/p>

17\/10\/2019 12:11 (sandra)<\/b>with keys <\/p>

22\/10\/2019 12:04 (sandra)<\/b>We access though Flat 4 and cleared the outside gutter box as this is usually what gets blocked and causes the leak.As the water would have been backup, the usual drying process is that it will need to come out somewhere and this has come through the back wall. We will need to return in another two weeks to see if it has dried out completely by then.<\/p>

24\/10\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42278","activity_ticket_id":"42660","ticket_reference":"HDT43741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51657","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/10\/2019 15:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42279","activity_ticket_id":"42660","ticket_reference":"HDT43741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/19","activity_end":"2019-10-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51658","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 15:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42280","activity_ticket_id":"42661","ticket_reference":"HDT43742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51659","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/10\/2019 15:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42281","activity_ticket_id":"42661","ticket_reference":"HDT43742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/19","activity_end":"2019-10-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51660","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 15:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42282","activity_ticket_id":"42662","ticket_reference":"HDT43743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51661","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/10\/2019 15:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42283","activity_ticket_id":"42662","ticket_reference":"HDT43743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/19","activity_end":"2019-10-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51662","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 15:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42284","activity_ticket_id":"42663","ticket_reference":"HDT43744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51663","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/10\/2019 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42285","activity_ticket_id":"42663","ticket_reference":"HDT43744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/19","activity_end":"2019-10-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51664","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42286","activity_ticket_id":"42664","ticket_reference":"HDT43745","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 7","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51665","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/10\/2019 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42287","activity_ticket_id":"42664","ticket_reference":"HDT43745","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 7","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/19","activity_end":"2019-10-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51666","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42288","activity_ticket_id":"42665","ticket_reference":"HDT43746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 8","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51667","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42289","activity_ticket_id":"42665","ticket_reference":"HDT43746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 8","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51668","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42290","activity_ticket_id":"42666","ticket_reference":"HDT43747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51669","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42291","activity_ticket_id":"42666","ticket_reference":"HDT43747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51670","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42292","activity_ticket_id":"42667","ticket_reference":"HDT43748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 10","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51671","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42293","activity_ticket_id":"42667","ticket_reference":"HDT43748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 10","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51672","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42294","activity_ticket_id":"42668","ticket_reference":"HDT43749","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51673","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42295","activity_ticket_id":"42668","ticket_reference":"HDT43749","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51674","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42296","activity_ticket_id":"42669","ticket_reference":"HDT43750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51675","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42297","activity_ticket_id":"42669","ticket_reference":"HDT43750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51676","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42298","activity_ticket_id":"42687","ticket_reference":"HDT43768","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"Flat 1","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/19","activity_end":"2019-10-07 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51677","activity_notes":"no hot water since saturday ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 14:25 (sandra)<\/b>parts ordered returning tomorrow - Tuesday 8th<\/p>

08\/10\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42299","activity_ticket_id":"42688","ticket_reference":"HDT43769","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"measurement of window blinds ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/19","activity_end":"2019-10-24 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51678","activity_notes":"measurement of window blinds Tuesday at 9 am","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2019 09:57 (jane)<\/b>Blind on order, 5 working days lead-time <\/p>

09\/10\/2019 15:49 (sandra)<\/b>blinds ordered <\/p>

14\/10\/2019 11:03 (jane)<\/b>GIVEN A PRICE ALSO <\/p>

22\/10\/2019 08:46 (sandra)<\/b>provisionally booked for Thursday <\/p>

25\/10\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42300","activity_ticket_id":"42670","ticket_reference":"HDT43751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 13","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51679","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42301","activity_ticket_id":"42670","ticket_reference":"HDT43751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 13","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51680","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42302","activity_ticket_id":"42671","ticket_reference":"HDT43752","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 14","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/19","activity_end":"2019-10-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51681","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

15\/10\/2019 14:23 (sandra)<\/b>BOILER HAS HAD TO BE SHUT OFF<\/p>

17\/10\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42303","activity_ticket_id":"42671","ticket_reference":"HDT43752","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 14","ticket_address_2":"29-31 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51682","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2019 14:23 (sandra)<\/b>BOILER HAS HAD TO BE SHUT OFF<\/p>

17\/10\/2019 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42304","activity_ticket_id":"42672","ticket_reference":"HDT43753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/19","activity_end":"2019-10-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51683","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:28 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2020 09:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2020 09:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42305","activity_ticket_id":"42672","ticket_reference":"HDT43753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/19","activity_end":"2019-10-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51684","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 11:28 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2020 09:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2020 09:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42306","activity_ticket_id":"42689","ticket_reference":"HDT43770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked shower ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/19","activity_end":"2019-10-07 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51685","activity_notes":"blocked shower ","activity_timesheet":"1","ticket_notes_combined":"

07\/10\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42307","activity_ticket_id":"42690","ticket_reference":"HDT43771","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/19","activity_end":"2019-10-07 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51686","activity_notes":"no hot water19:48 Received call from Lilian Goh, Facilities Manager requesting a Work Order for Reddan, to attendsite tomorrow, mid-morning. To attend to no hot water at 82 Shaftesbury Avenue, Flat 5. Lilian hasalready arranged with Roy, who will attend to.","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42308","activity_ticket_id":"42691","ticket_reference":"HDT43772","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - message F4","ticket_address_1":"Flat 3","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/19","activity_end":"2019-10-07 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51687","activity_notes":"05\/10\/2019 10:49 bobby.lockwood: boiler onsite is showing an f4 message and resident has guestsdue, could someone attend and rectify the boiler issueFLAT 3 62A GOODGE STREET ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2019 11:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42309","activity_ticket_id":"42692","ticket_reference":"HDT43773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from ceiling into storeroom ","ticket_address_1":"Happy Lemon","ticket_address_2":"24 Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/19","activity_end":"2019-10-07 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51688","activity_notes":"Please attend site to attend to leak from ceiling into storeroom at Happy Lemon 24 Newport CtCan be accessed after 10am by Manager Steve.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 16:04 (sandra)<\/b>Have removed part of ceiling in basement and have traced source of leak to small roof\/well area above which is in poor condition, area will have to be cleared and resurfaced<\/p>

10\/10\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42310","activity_ticket_id":"42693","ticket_reference":"HDT43774","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Bollards and Bins need painting","ticket_address_1":"Thomas Neal Centre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/10\/19","activity_end":"2019-10-07 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51689","activity_notes":"Bollards and bins need painting","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 16:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42311","activity_ticket_id":"42694","ticket_reference":"HDT43775","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"water damage - 2 bulk heads","ticket_address_1":"14 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/10\/19","activity_end":"2019-10-07 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51690","activity_notes":"2 bulk heads 2nd and 3rd floor ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2019 16:32 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 11:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 11:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42312","activity_ticket_id":"42695","ticket_reference":"HDT43776","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"light out in our meeting room","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/19","activity_end":"2019-10-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51691","activity_notes":"light out in our meeting room","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 10:33 (sandra)<\/b>attended and no light out. member of staff contacted and they could not find any light out either. emailed and fed back to client. waiting for further instruction before close down.<\/p>

16\/10\/2019 16:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42313","activity_ticket_id":"42442","ticket_reference":"HDT43523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13110 - Chinatown Portfolio - Uplighters ","ticket_address_1":"Chinatown Portfolio - Uplighters","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/19","activity_end":"2019-10-09 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51692","activity_notes":"For repairing of uplighters","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2019 10:08 (sandra)<\/b>parts on order <\/p>

16\/10\/2019 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42314","activity_ticket_id":"42697","ticket_reference":"HDT43778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement shower tray","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/19","activity_end":"2019-11-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51693","activity_notes":"replacement shower tray - take pictures of the old shower tray to show cracks ","activity_timesheet":"1","ticket_notes_combined":"

08\/10\/2019 10:37 (sandra)<\/b>on order <\/p>

09\/10\/2019 14:25 (jane)<\/b>Five working day lead-time on the shower tray <\/p>

01\/11\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42315","activity_ticket_id":"42698","ticket_reference":"HDT43779","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Pest control assistance ","ticket_address_1":"Flat 1","ticket_address_2":"Union House 6 Martin Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"EC4R 9DP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/19","activity_end":"2019-11-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51694","activity_notes":"As per our telephone conversation, we require one of your technicians, on 15\/10 at 08.30 to remove and refit appliances at the above address.","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2019 10:37 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

22\/11\/2019 15:04 (sandra)<\/b>(Removed from on-hold)<\/p>

02\/12\/2019 08:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42316","activity_ticket_id":"42699","ticket_reference":"HDT43780","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Gas Test","ticket_address_1":"66-67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1W","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/19","activity_end":"2019-10-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51695","activity_notes":"Commercial Gas Boiler Safety Inspection","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 10:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42317","activity_ticket_id":"42700","ticket_reference":"HDT43781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pre-tenancy checks","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/19","activity_end":"2019-10-08 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51696","activity_notes":"carry out pre-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:26 (sandra)<\/b>List completed and works started. tenant moves in on 16th<\/p>

16\/10\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>

16\/10\/2019 12:08 (sandra)<\/b>full load and fridge freezer to scrap <\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42318","activity_ticket_id":"42696","ticket_reference":"HDT43777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle repair","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/10\/19","activity_end":"2019-10-08 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51697","activity_notes":"door handle repair","activity_timesheet":"1","ticket_notes_combined":"

10\/10\/2019 10:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42319","activity_ticket_id":"42701","ticket_reference":"HDT43782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty radiator","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/19","activity_end":"2019-10-09 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51698","activity_notes":"faulty radiator","activity_timesheet":"1","ticket_notes_combined":"

09\/10\/2019 11:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42320","activity_ticket_id":"42702","ticket_reference":"HDT43783","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Gas Safety Inspection","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/19","activity_end":"2019-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51699","activity_notes":"Gas Safety inspection and check\/change the CO2 and smoke detectors if needed","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42321","activity_ticket_id":"42616","ticket_reference":"HDT43697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove & dispose all items for Morning of Tuesday 8th October ","ticket_address_1":"Flat A, 39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/19","activity_end":"2019-10-09 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51700","activity_notes":"Please raise a work order for Reddan to attend site to remove & dispose all items.Reddan, please book this in for Tuesday 8th Oct - Morning ","activity_timesheet":"1","ticket_notes_combined":"

03\/10\/2019 13:06 (jane)<\/b>Works programmed in for Tuesday morning 8th October <\/p>

09\/10\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42322","activity_ticket_id":"42703","ticket_reference":"HDT43784","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door repairs after break in","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/19","activity_end":"2019-10-09 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51701","activity_notes":"There was a break in last night at 8a Gerrard St, an intruder came in through the restaurant's fire exit. A door was pulled off its hinges, see attached photo.Our housekeeper has secured the building and checked for damages to the flats and communal areas but it seems the intruder had their eyes on the restaurant. Dom will be at the building in 10-20 minutes and will notify the police if they haven't been notified already. We have a security camera installed in the communal hallway and I'm going to pull the video files ASAP. Other than the urgent repairs needed for the door etc, I would appreciate if MAPP\/Shaftesbury could undertake a thorough security review of the building and take steps to stop this from happening again. Quite something for this to happen not even a month into the lease.","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2019 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42323","activity_ticket_id":"42704","ticket_reference":"HDT43785","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Re-glaze 6 panels ","ticket_address_1":"33 Earlham Street ","ticket_address_2":"Canela Cafe","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9HU","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"09\/10\/19","activity_end":"2019-10-09 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51702","activity_notes":"please attend and measure to replace 6 panels ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42324","activity_ticket_id":"42705","ticket_reference":"HDT43786","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Radiator is leaking ","ticket_address_1":"2nd Floor ","ticket_address_2":"40 Great Portland Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/19","activity_end":"2019-10-09 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51703","activity_notes":"Maria from the 2nd floor office at 40 Great Portland Street called. One of the radiators in the office is leaking water, she presumes overnight as there is puddle - 020 7307 3079","activity_timesheet":"1","ticket_notes_combined":"

10\/10\/2019 09:46 (sandra)<\/b>booked 10\/10 pm <\/p>

10\/10\/2019 15:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42325","activity_ticket_id":"42706","ticket_reference":"HDT43787","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"bar light fitting has gone ","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/19","activity_end":"2019-10-09 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51704","activity_notes":"can Alan attend by the end of the week to take a look ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2019 11:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42326","activity_ticket_id":"42703","ticket_reference":"HDT43784","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door repairs after break in","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/19","activity_end":"2019-10-09 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51705","activity_notes":"There was a break in last night at 8a Gerrard St, an intruder came in through the restaurant's fire exit. A door was pulled off its hinges, see attached photo.Our housekeeper has secured the building and checked for damages to the flats and communal areas but it seems the intruder had their eyes on the restaurant. Dom will be at the building in 10-20 minutes and will notify the police if they haven't been notified already. We have a security camera installed in the communal hallway and I'm going to pull the video files ASAP. Other than the urgent repairs needed for the door etc, I would appreciate if MAPP\/Shaftesbury could undertake a thorough security review of the building and take steps to stop this from happening again. Quite something for this to happen not even a month into the lease.","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2019 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42327","activity_ticket_id":"42707","ticket_reference":"HDT43788","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"no water to the toilet","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/19","activity_end":"2019-10-09 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51706","activity_notes":"Can we have a call out to the above please as no water is getting to the porters toilet at the above address?","activity_timesheet":"1","ticket_notes_combined":"

10\/10\/2019 08:59 (sandra)<\/b>Found cistern overflowing and flooding basement area due to no overflow pipework on cistern, collected replacement ball valve and fitted, cleared area of water, capped overflow connection on cistern.Overflow pipework should be installed or components replaced to incorporate internal overflow to prevent future flooding.<\/p>

10\/10\/2019 08:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42328","activity_ticket_id":"42708","ticket_reference":"HDT43789","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13125 - 4 Matthew Parker Street ","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/10\/19","activity_end":"2019-10-09 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51707","activity_notes":"Redecoration works","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2019 11:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42329","activity_ticket_id":"42709","ticket_reference":"HDT43790","ticket_client":"2077","client_name":"Knomo","ticket_title":"JH\/JH\/13159 - 18 Earlham Street ","ticket_address_1":"18 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/10\/19","activity_end":"2019-10-09 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51708","activity_notes":"Redecoration of shopfrontI would like to paint the outside the store Ravens Flight from Dulux, please see attached.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2019 11:25 (jane)<\/b>Pro-Forma has been paid and will received into our bank by Friday <\/p>

17\/10\/2019 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42330","activity_ticket_id":"42710","ticket_reference":"HDT43791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of light ","ticket_address_1":"Flat 9","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/19","activity_end":"2019-10-09 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51709","activity_notes":"Light needs to be left on site The one nearest to the small window and the gas meter ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:16 (sandra)<\/b>booked for 11\/10<\/p>

14\/10\/2019 10:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42331","activity_ticket_id":"42711","ticket_reference":"HDT43792","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check electric following leak from office above ","ticket_address_1":"1 Mercer Street\/124 Long Acre - Jack Wolfskin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/19","activity_end":"2019-10-09 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51710","activity_notes":"To check electric following leak from office above ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 12:38 (jane)<\/b>Disconnected light fitting in basement and made safe, left ground floor lights isolated, to return tomorrow to refit <\/p>

14\/10\/2019 11:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42332","activity_ticket_id":"42692","ticket_reference":"HDT43773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from ceiling into storeroom ","ticket_address_1":"Happy Lemon","ticket_address_2":"24 Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/19","activity_end":"2019-10-09 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51711","activity_notes":"Please attend site to attend to leak from ceiling into storeroom at Happy Lemon 24 Newport CtCan be accessed after 10am by Manager Steve.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 16:04 (sandra)<\/b>Have removed part of ceiling in basement and have traced source of leak to small roof\/well area above which is in poor condition, area will have to be cleared and resurfaced<\/p>

10\/10\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42333","activity_ticket_id":"42712","ticket_reference":"HDT43793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check\/make safe ceiling","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/19","activity_end":"2019-10-09 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51712","activity_notes":"Sandra, please arrange for contractor to check \/ make safe ceilings. Parts of ceilings have fallen off.Please quote for redecoration. ","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 15:25 (sandra)<\/b>w\/c 14th<\/p>

21\/11\/2019 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42334","activity_ticket_id":"42713","ticket_reference":"HDT43794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LEAK\/BLOCKAGE","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/19","activity_end":"2019-10-09 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51713","activity_notes":"Please can you raise a work order for Reddan to attend to leak\/blockage above bar area at Haozhan 8 Gerrard St","activity_timesheet":"1","ticket_notes_combined":"

10\/10\/2019 08:58 (sandra)<\/b>Traced leak to roof area above, removed large area of concrete from rainwater channel, return visit required to clear roof area of rubbish and clean channel to assess condition of roof surface.<\/p>

10\/10\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42335","activity_ticket_id":"42714","ticket_reference":"HDT43795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor fan","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/19","activity_end":"2019-10-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51714","activity_notes":"extractor fan not working ","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 14:47 (sandra)<\/b>new taps on order <\/p>

14\/10\/2019 10:58 (jane)<\/b>Look at faulty fan and ordered replacement<\/p>

14\/10\/2019 14:12 (jane)<\/b>Basin pillar taps on order<\/p>

15\/10\/2019 09:16 (jane)<\/b>Emailed the tenant asking when we can fit the new taps <\/p>

17\/10\/2019 10:15 (jane)<\/b>Attending today to fit the new taps <\/p>

21\/10\/2019 09:29 (sandra)<\/b>new taps fitted <\/p>

02\/12\/2019 09:41 (sandra)<\/b>touch up around extractor that has just been fitted <\/p>

06\/01\/2020 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42336","activity_ticket_id":"42716","ticket_reference":"HDT43797","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"shelves and brackets to be fitted ","ticket_address_1":"4th Floor","ticket_address_2":"4 Matthew Parker Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/19","activity_end":"2019-10-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51715","activity_notes":"to install a small metal shelf, that will hold an AED defibrillator outside on our office wall.Shelving to secure against wall (nail equipment not included)Fire Extinguisher bracket to nail to wall (nails not included)","activity_timesheet":"1","ticket_notes_combined":"

17\/10\/2019 09:52 (sandra)<\/b>22nd October <\/p>

22\/10\/2019 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42337","activity_ticket_id":"42321","ticket_reference":"HDT43402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13089 - 25 Garrick Street ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/19","activity_end":"2019-10-15 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51716","activity_notes":"Manufacturer of existing wardrobes to attend site and supply and fit new wheels and runners and reinstate two wardrobes doors, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>

05\/09\/2019 14:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2019 10:55 (sandra)<\/b>wardrobes are being picked up by company on Friday 6th <\/p>

09\/10\/2019 15:34 (jane)<\/b>Wardrobes being delivered on Tuesday 15th October, our engineer will give access<\/p>

15\/10\/2019 14:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42338","activity_ticket_id":"42596","ticket_reference":"HDT43677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to on going leak ","ticket_address_1":"Oree, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/19","activity_end":"2019-10-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51717","activity_notes":"can you arrange for someone to attend. Please let us know if you require access to the flats. Can you also quote for repairs while you are on site (quote to include measurements of the affected area). ","activity_timesheet":"1","ticket_notes_combined":"

01\/10\/2019 15:47 (jane)<\/b>We would need to cut access into the wardrobe to gain access behind to the shower controls to check if they are leaking, awaiting permission from Clarendon, as clothes are expensive <\/p>

02\/10\/2019 14:50 (jane)<\/b>To confirm an engineer attended the above site today to carry out an elimination of process to trace a leak, currently entering in to the ground floor restaurant. A pre-finished access panel was installed within the wardrobe space. This permitted us to inspect the shower controls, which proved to be in sound condition.The next stage of elimination is more involved which would see the removal of the shower tray and possible disruption to tiling works in order to inspect waste, trap and pipework. This would also result in the bathroom having to be put out of action for 2-3 days. Please advise how you wish for us to proceed. <\/p>

03\/10\/2019 09:39 (jane)<\/b>Ordering tiles before works can commence <\/p>

03\/10\/2019 11:21 (jane)<\/b>Tiles being delivered to the office tomorrow <\/p>

03\/10\/2019 11:23 (jane)<\/b>Works programming in for Monday <\/p>

15\/10\/2019 08:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42339","activity_ticket_id":"42712","ticket_reference":"HDT43793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check\/make safe ceiling","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/10\/19","activity_end":"2019-10-09 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51718","activity_notes":"Sandra, please arrange for contractor to check \/ make safe ceilings. Parts of ceilings have fallen off.Please quote for redecoration. ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 15:25 (sandra)<\/b>w\/c 14th<\/p>

21\/11\/2019 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42340","activity_ticket_id":"42717","ticket_reference":"HDT43798","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Heating not working\/toilet seat ","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/19","activity_end":"2019-10-09 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51719","activity_notes":"Tara the heating in our office is not working.Can you please send someone to look at the radiators.And did get the message about the 4th floor Ladies toilet seat.Thanks","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42341","activity_ticket_id":"42717","ticket_reference":"HDT43798","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Heating not working\/toilet seat ","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51720","activity_notes":"Tara the heating in our office is not working.Can you please send someone to look at the radiators.And did get the message about the 4th floor Ladies toilet seat.Thanks","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42342","activity_ticket_id":"42715","ticket_reference":"HDT43796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damage on wall to be repaired ","ticket_address_1":"Flat 12 ","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/19","activity_end":"2019-10-09 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51721","activity_notes":"damage on wall to be repaired ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2019 13:08 (sandra)<\/b>(Placed On Hold) WAITING ON CLIENT <\/p>

11\/10\/2019 15:18 (sandra)<\/b>placed on hold by client whilst investigating how it happened.<\/p>

22\/10\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42343","activity_ticket_id":"42718","ticket_reference":"HDT43799","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To assist with hanging signs","ticket_address_1":"Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/19","activity_end":"2019-10-10 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51722","activity_notes":"To assist Alan to remove various hanging signs on Monmouth","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42344","activity_ticket_id":"42719","ticket_reference":"HDT43800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks and Fixed Wiring Test - 30TH OCT TENANT MOVES IN ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"46","resource_name":"Approved Electrical Installations Ltd","activity_start":"24\/10\/19","activity_end":"2019-10-24 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51723","activity_notes":"Pre-tenancy checks and fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 11:49 (sandra)<\/b>sent to Charlotte and Lilian for approval <\/p>

24\/10\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>new heater needed ordered <\/p>

21\/11\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42345","activity_ticket_id":"42719","ticket_reference":"HDT43800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks and Fixed Wiring Test - 30TH OCT TENANT MOVES IN ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/19","activity_end":"2019-10-10 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51724","activity_notes":"Pre-tenancy checks and fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 11:49 (sandra)<\/b>sent to Charlotte and Lilian for approval <\/p>

24\/10\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>new heater needed ordered <\/p>

21\/11\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42346","activity_ticket_id":"42720","ticket_reference":"HDT43801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mains smoke alarm ","ticket_address_1":"Flat B","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/19","activity_end":"2019-10-10 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51725","activity_notes":"mains smoke alarm","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42347","activity_ticket_id":"42721","ticket_reference":"HDT43802","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/19","activity_end":"2019-10-10 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51726","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:28 (sandra)<\/b>booked 17th <\/p>

17\/10\/2019 16:08 (sandra)<\/b> Power to alarms has been switched off Kitchen smoke alarm Has been covered over with cellotape Hallway Alarm has been removed Hallway Building alarm has a rock over it Bedroom Still attached but no power Mains Carbon alarm has been removed but this was because of a previous problem. This should be reinstated as these are all linked together. Battery alarm is installed TENANTS HAS TO BE NOTIFIED THAT THESE ALARMS ARE FOR THEIR BENEFIT AND FOR EVERYBODY IN THE BUILDING. <\/p>

21\/10\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42348","activity_ticket_id":"42722","ticket_reference":"HDT43803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"4th Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/19","activity_end":"2019-10-10 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51727","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:25 (sandra)<\/b>booked 17th<\/p>

21\/10\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42349","activity_ticket_id":"42721","ticket_reference":"HDT43802","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/19","activity_end":"2019-10-17 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51728","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 15:28 (sandra)<\/b>booked 17th <\/p>

17\/10\/2019 16:08 (sandra)<\/b> Power to alarms has been switched off Kitchen smoke alarm Has been covered over with cellotape Hallway Alarm has been removed Hallway Building alarm has a rock over it Bedroom Still attached but no power Mains Carbon alarm has been removed but this was because of a previous problem. This should be reinstated as these are all linked together. Battery alarm is installed TENANTS HAS TO BE NOTIFIED THAT THESE ALARMS ARE FOR THEIR BENEFIT AND FOR EVERYBODY IN THE BUILDING. <\/p>

21\/10\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42350","activity_ticket_id":"42721","ticket_reference":"HDT43802","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/19","activity_end":"2019-10-17 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51729","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:28 (sandra)<\/b>booked 17th <\/p>

17\/10\/2019 16:08 (sandra)<\/b> Power to alarms has been switched off Kitchen smoke alarm Has been covered over with cellotape Hallway Alarm has been removed Hallway Building alarm has a rock over it Bedroom Still attached but no power Mains Carbon alarm has been removed but this was because of a previous problem. This should be reinstated as these are all linked together. Battery alarm is installed TENANTS HAS TO BE NOTIFIED THAT THESE ALARMS ARE FOR THEIR BENEFIT AND FOR EVERYBODY IN THE BUILDING. <\/p>

21\/10\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42351","activity_ticket_id":"42722","ticket_reference":"HDT43803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"4th Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/19","activity_end":"2019-10-17 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51730","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:25 (sandra)<\/b>booked 17th<\/p>

21\/10\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42352","activity_ticket_id":"42722","ticket_reference":"HDT43803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"4th Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/19","activity_end":"2019-10-17 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51731","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:25 (sandra)<\/b>booked 17th<\/p>

21\/10\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42353","activity_ticket_id":"42723","ticket_reference":"HDT43804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/19","activity_end":"2019-10-24 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51732","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:23 (sandra)<\/b>to be scheduled <\/p>

16\/10\/2019 12:45 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

24\/10\/2019 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42354","activity_ticket_id":"42724","ticket_reference":"HDT43805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"2nd floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/19","activity_end":"2019-10-24 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51733","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 15:22 (sandra)<\/b>to be scheduled <\/p>

15\/10\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42355","activity_ticket_id":"42725","ticket_reference":"HDT43806","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"46","resource_name":"Approved Electrical Installations Ltd","activity_start":"24\/10\/19","activity_end":"2019-10-24 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51734","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 15:22 (sandra)<\/b>to be scheduled <\/p>

16\/10\/2019 12:45 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

05\/11\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42356","activity_ticket_id":"42513","ticket_reference":"HDT43594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st October - Works need to be completed by 9th October ","ticket_address_1":"Flat 1 ","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/19","activity_end":"2019-10-10 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51735","activity_notes":"No tenant as yet Please complete a full redec","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 12:45 (jane)<\/b>Inter-tenancy list sent to client for approval <\/p>

03\/10\/2019 09:37 (jane)<\/b>Engineer working on list, needs to be completed by 9th October <\/p>

09\/10\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>

10\/10\/2019 11:46 (sandra)<\/b>The cleaners are in flat 1, 13 new row. Every time they try turn on the lights it causes them to trip. Can you please re attend <\/p>

11\/10\/2019 10:54 (sandra)<\/b>Investigate lights not working, fault found to be damaged cable above light in main room. Repair and leave working<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42357","activity_ticket_id":"42726","ticket_reference":"HDT43807","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window and flooring ","ticket_address_1":"62b Salusbury Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/19","activity_end":"2019-10-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51736","activity_notes":" - There is no putty in the kitchen window which makes it extremely draughty. - In the hallway the floorboards are really loose in some places so much so outside the bathroom Imsure its touching pipes underneath","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2019 12:08 (sandra)<\/b>provisionally booked for Tuesday <\/p>

17\/10\/2019 10:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42358","activity_ticket_id":"42714","ticket_reference":"HDT43795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor fan","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/19","activity_end":"2019-10-16 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51737","activity_notes":"extractor fan not working I keep putting off asking to have the washer on my hot bathroom tap replaced and its getting a bit tricky now to turn off. Please can this be fixed as well. ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 14:47 (sandra)<\/b>new taps on order <\/p>

14\/10\/2019 10:58 (jane)<\/b>Look at faulty fan and ordered replacement<\/p>

14\/10\/2019 14:12 (jane)<\/b>Basin pillar taps on order<\/p>

15\/10\/2019 09:16 (jane)<\/b>Emailed the tenant asking when we can fit the new taps <\/p>

17\/10\/2019 10:15 (jane)<\/b>Attending today to fit the new taps <\/p>

21\/10\/2019 09:29 (sandra)<\/b>new taps fitted <\/p>

02\/12\/2019 09:41 (sandra)<\/b>touch up around extractor that has just been fitted <\/p>

06\/01\/2020 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42359","activity_ticket_id":"42728","ticket_reference":"HDT43809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service the man anchor eye-bolt ","ticket_address_1":"28\/30 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/10\/19","activity_end":"2019-10-10 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51738","activity_notes":"Access to the roof is via small door above flat 4.2, a ladder to access this door is required","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 15:21 (sandra)<\/b>to be arranged <\/p>

05\/11\/2019 11:28 (sandra)<\/b>booked 5\/11<\/p>

06\/11\/2019 09:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42360","activity_ticket_id":"42729","ticket_reference":"HDT43810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"can blocking gutter","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/10\/19","activity_end":"2019-10-10 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51739","activity_notes":"please remove the can blocking the gutter ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42361","activity_ticket_id":"42730","ticket_reference":"HDT43811","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"roof tile","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/19","activity_end":"2019-10-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51740","activity_notes":"We have an issue with our roof and there seems to be a tile that needs fixingWould you be able to send someone to have a look?","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42362","activity_ticket_id":"42316","ticket_reference":"HDT43397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13062 - 25 Garrick Street - Lift Plant Room ","ticket_address_1":"25 Garrick Street - Lift Plant Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/10\/19","activity_end":"2019-10-10 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51741","activity_notes":"Lift Plant Room Works ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 09:16 (jane)<\/b>First Phase being carried out on Tuesday 8th October <\/p>

17\/10\/2019 10:46 (sandra)<\/b>waiting for a\/c<\/p>

15\/11\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>

19\/11\/2019 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42363","activity_ticket_id":"42731","ticket_reference":"HDT43812","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bedroom socket not working ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/19","activity_end":"2019-10-11 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51742","activity_notes":"bedroom socket not working alan can attend Friday morning ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42364","activity_ticket_id":"42727","ticket_reference":"HDT43808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13173 - Happy Lemon, 24 Newport Court ","ticket_address_1":"Happy Lemon, 24 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/19","activity_end":"2019-10-11 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51743","activity_notes":"Repairs to small roof ","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 15:21 (sandra)<\/b>Materials on order. to start work w\/c 14th according to weather <\/p>

16\/10\/2019 09:29 (sandra)<\/b>need to return when dry and access given to divert rainwater from pipe outlet <\/p>

28\/10\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42365","activity_ticket_id":"42727","ticket_reference":"HDT43808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13173 - Happy Lemon, 24 Newport Court ","ticket_address_1":"Happy Lemon, 24 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/10\/19","activity_end":"2019-10-11 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51744","activity_notes":"Repairs to small roof ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:21 (sandra)<\/b>Materials on order. to start work w\/c 14th according to weather <\/p>

16\/10\/2019 09:29 (sandra)<\/b>need to return when dry and access given to divert rainwater from pipe outlet <\/p>

28\/10\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42366","activity_ticket_id":"42732","ticket_reference":"HDT43813","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"jet washer in South Service Yard to be repaired","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/10\/19","activity_end":"2019-10-11 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51745","activity_notes":"Please raise a work order for Reddan to get Clean Machine to repair jet washer in South Service Yard as report of no pressure","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 15:17 (jane)<\/b>Clean Machine attending early part of next week <\/p>

05\/11\/2019 11:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42367","activity_ticket_id":"42606","ticket_reference":"HDT43687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks ON FRIDAY 4TH OCTOBER - NEW TENANT MOVES IN ON 25TH OCTOBER ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/10\/19","activity_end":"2019-10-11 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51746","activity_notes":"To carry out inter-tenancy checks - NEW TENANT MOVES IN ON 25TH OCTOBER ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 11:22 (sandra)<\/b>list of works sent over <\/p>

14\/10\/2019 12:59 (jane)<\/b>Water damage in bathroom cupboard too <\/p>

15\/10\/2019 10:25 (sandra)<\/b>quote for 3 blinds and two kitchen cupboard doors <\/p>

25\/10\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42368","activity_ticket_id":"42653","ticket_reference":"HDT43734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"eye bolt testing ","ticket_address_1":"flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/19","activity_end":"2019-10-15 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51747","activity_notes":"Please raise a work order for Reddan to carry out eye bolt test.Reddan, please arranged date\/time and we shall request tenant's access.","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 11:03 (jane)<\/b>Attending on Tuesday 15th October between 2 and 5pm <\/p>

16\/10\/2019 08:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42369","activity_ticket_id":"42733","ticket_reference":"HDT43814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 2","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/19","activity_end":"2019-10-11 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51748","activity_notes":"We returned home to a water leaked bedroom, with wet bed and carpets. It would have been nice if someone had informed us. Regardless, could you kindly confirm when the bedroom will be repaired? ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42370","activity_ticket_id":"42700","ticket_reference":"HDT43781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pre-tenancy checks","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/19","activity_end":"2019-10-11 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51749","activity_notes":"carry out pre-tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 15:26 (sandra)<\/b>List completed and works started. tenant moves in on 16th<\/p>

16\/10\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>

16\/10\/2019 12:08 (sandra)<\/b>full load and fridge freezer to scrap <\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42371","activity_ticket_id":"42700","ticket_reference":"HDT43781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pre-tenancy checks","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/10\/19","activity_end":"2019-10-11 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51750","activity_notes":"carry out pre-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:26 (sandra)<\/b>List completed and works started. tenant moves in on 16th<\/p>

16\/10\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>

16\/10\/2019 12:08 (sandra)<\/b>full load and fridge freezer to scrap <\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42372","activity_ticket_id":"42606","ticket_reference":"HDT43687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks ON FRIDAY 4TH OCTOBER - NEW TENANT MOVES IN ON 25TH OCTOBER ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/10\/19","activity_end":"2019-10-11 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51751","activity_notes":"To carry out inter-tenancy checks - NEW TENANT MOVES IN ON 25TH OCTOBER ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2019 11:22 (sandra)<\/b>list of works sent over <\/p>

14\/10\/2019 12:59 (jane)<\/b>Water damage in bathroom cupboard too <\/p>

15\/10\/2019 10:25 (sandra)<\/b>quote for 3 blinds and two kitchen cupboard doors <\/p>

25\/10\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42373","activity_ticket_id":"42640","ticket_reference":"HDT43721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/19","activity_end":"2019-10-11 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51752","activity_notes":"Banister completely loose and now dangerousBedroom Blinds dont fully work in either bedroomToilet seat needs replacing Upstairs heating we cant get the two radiators working We have noticed a problem with cleaners leaving the main door wide open on a Saturday. I am not sure if it is the business who are on the top floor but we have such an issue with the homeless outside, I think its completely unacceptable for anyone to be wedging the door wide open","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2019 12:27 (sandra)<\/b>Awaiting to hear back if keys or tenant wants to be home<\/p>

11\/10\/2019 14:15 (sandra)<\/b>banister has been refitted in new position<\/p>

11\/10\/2019 14:15 (sandra)<\/b>toilet seat replaced <\/p>

11\/10\/2019 14:16 (sandra)<\/b>bath waste has been refitted <\/p>

21\/11\/2019 11:41 (sandra)<\/b>emailed tenant regarding radiators and asked for Tuesday 26th<\/p>

26\/11\/2019 13:29 (jane)<\/b>Five day lead-time on the blinds <\/p>

27\/11\/2019 11:19 (jane)<\/b>Decorating completed<\/p>

09\/12\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>

10\/12\/2019 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2019 16:09 (sandra)<\/b>blinds all fitted will need to return at tenants convenience to fill a small void where plaster has blown when fitting a bracket <\/p>

13\/12\/2019 12:16 (sandra)<\/b>emailed for access <\/p>

16\/12\/2019 14:03 (sandra)<\/b>Can we access on Wednesday to complete the works carried out when the blinds were fitted.I understand that was a small amount of plaster that needed making good.Can you confirm if we can enter with keys.<\/p>

17\/12\/2019 08:22 (sandra)<\/b>booked for wednesday <\/p>

18\/12\/2019 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42374","activity_ticket_id":"42735","ticket_reference":"HDT43816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/19","activity_end":"2019-10-17 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51753","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:24 (sandra)<\/b>booked for 17th <\/p>

21\/10\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42375","activity_ticket_id":"42735","ticket_reference":"HDT43816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/19","activity_end":"2019-10-17 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51754","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2019 15:24 (sandra)<\/b>booked for 17th <\/p>

21\/10\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42376","activity_ticket_id":"42736","ticket_reference":"HDT43817","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To remove all furniture from the marketing suite at 39 Neal Street and store at 17 Endell Street - FOR TUESDAY 15TH OCTOBER ","ticket_address_1":"39 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/19","activity_end":"2019-10-15 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51755","activity_notes":"Please can you arrange for all furniture from the marketing suite to be removed and store at 17 Endell street for safe storage. Can you confirm this can be done before Wednesday 16th","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2019 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42377","activity_ticket_id":"42736","ticket_reference":"HDT43817","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To remove all furniture from the marketing suite at 39 Neal Street and store at 17 Endell Street - FOR TUESDAY 15TH OCTOBER ","ticket_address_1":"39 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"15\/10\/19","activity_end":"2019-10-15 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51756","activity_notes":"Please can you arrange for all furniture from the marketing suite to be removed and store at 17 Endell street for safe storage. Can you confirm this can be done before Wednesday 16th","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2019 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42378","activity_ticket_id":"42737","ticket_reference":"HDT43818","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Water leak ","ticket_address_1":"Flat 3, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/19","activity_end":"2019-10-12 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51757","activity_notes":"20:22 Received call from Demitrio, tel no. 07454-156 747. Tenant of Flat 3, reporting a water leak coming from the roof and going through his extractor fan. Believed to be rain water. Engineer attendance requested, however leak is containable.20:28 Contact made with Roy of Reddan to inform him of the above. Details passed to Roy, who will make contact with the tenant.","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42379","activity_ticket_id":"42738","ticket_reference":"HDT43819","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Issue with door not closing ","ticket_address_1":"8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/19","activity_end":"2019-10-13 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51758","activity_notes":"Emergency call-out - Issue with door not closing ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 08:57 (jane )<\/b>(Ticket Closed)<\/p>

16\/10\/2019 16:59 (sandra)<\/b>Following my weekend visit and a meeting with steven it was agreed to remove the rubber seal at the base of the door. Everyone agreed that they felt restriction opening and closing this door.Seals was removed and now no restriction felt<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42380","activity_ticket_id":"42739","ticket_reference":"HDT43820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No power on site ","ticket_address_1":"58a, 58\/60 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/19","activity_end":"2019-10-12 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51759","activity_notes":"Emergency call-out - No power on site ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42381","activity_ticket_id":"42740","ticket_reference":"HDT43821","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No electrics in the flat ","ticket_address_1":"Flat 2, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/19","activity_end":"2019-10-12 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51760","activity_notes":"Emergency call-out -No electrics in the flat ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42382","activity_ticket_id":"42741","ticket_reference":"HDT43822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT43821 Follow-Up -No electrics in the flat ","ticket_address_1":"Flat 2, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/19","activity_end":"2019-10-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51761","activity_notes":"HDT43821 Follow-Up - No electrics in the flat Roy's notes :Reset RCDs but kept tripping. Removed all plugs in the kitchen then reset. Plugged in oven and fridge and left others unplugged. Not sure what was causing the rcd to tripNTR","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2019 11:20 (jane)<\/b>Tenant has requested for 11am on Tuesday 15\/10, to buzz on Flat 4, they will give the engineer the keys for Flat 2<\/p>

16\/10\/2019 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42383","activity_ticket_id":"42742","ticket_reference":"HDT43823","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Shopfront broken to above, needs replacing ","ticket_address_1":"47 Shelton Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"14\/10\/19","activity_end":"2019-10-14 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51762","activity_notes":"Shopfront broken to above, needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2019 14:33 (jane)<\/b>Window being boarded up today <\/p>

15\/10\/2019 08:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42384","activity_ticket_id":"42743","ticket_reference":"HDT43824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking tap to kitchen sink ","ticket_address_1":"Flat 2, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/10\/19","activity_end":"2019-10-14 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51763","activity_notes":"Mallory Bill, 07882 273 994 Flat 2, faucet of kitchen sink has slight leak that is slowly getting worse, they have asked for an attendance Monday.Access via keys ","activity_timesheet":"1","ticket_notes_combined":"

14\/10\/2019 09:32 (jane)<\/b>Left a voicemail message with tenant, awaiting a reply regarding attendance <\/p>

14\/10\/2019 14:14 (jane)<\/b>New mixer kitchen tap on order, one day lead-time <\/p>

15\/10\/2019 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42385","activity_ticket_id":"42744","ticket_reference":"HDT43825","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - Toilet not flushing ","ticket_address_1":"Flat 8, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/19","activity_end":"2019-10-13 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51764","activity_notes":"Emergency call-out - Toilet not flushing ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 09:47 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42386","activity_ticket_id":"42745","ticket_reference":"HDT43826","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - To attend to roof leak","ticket_address_1":"Flat 6, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/19","activity_end":"2019-10-13 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51765","activity_notes":"To attend to roof leak ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2019 09:50 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42387","activity_ticket_id":"42746","ticket_reference":"HDT43827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken toilet seat in the ensuite bathroom","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/10\/19","activity_end":"2019-10-17 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51766","activity_notes":"broken toilet seat in the ensuite bathroom","activity_timesheet":"1","ticket_notes_combined":"

14\/10\/2019 10:38 (jane)<\/b>Awaiting to hear back if keys or access via tenant <\/p>

15\/10\/2019 08:36 (jane)<\/b>Sourcing new toilet seat <\/p>

17\/10\/2019 10:14 (jane)<\/b>Toilet seat on order, 2 - 3 working days lead-time<\/p>

24\/10\/2019 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42388","activity_ticket_id":"42747","ticket_reference":"HDT43828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - New tenant moves in on the 18th October ","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51767","activity_notes":"To carry out inter-tenancy checks - New tenant moves in on the 18th October For the ITCS the new t has asked for floor sanding and painting white. Can they please be completed as part of the works. ","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 16:06 (sandra)<\/b>Replace faulty LED light in main room and replace blown lamps in extractor hood<\/p>

23\/10\/2019 10:37 (jane)<\/b>Some works were quoted <\/p>

24\/10\/2019 09:19 (sandra)<\/b>diverter valve is not working on the shower to the hand held. part needed. quote being prepared as expensive <\/p>

24\/10\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42389","activity_ticket_id":"42748","ticket_reference":"HDT43829","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom to release the door is intermittent ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/10\/19","activity_end":"2019-10-14 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51768","activity_notes":"Vanessa called to say that the intercom to release the door is intermittent. Please can yo attend to investigate and repair.Vanessa - 0207 287 6608","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42390","activity_ticket_id":"42749","ticket_reference":"HDT43830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To rectify the bathroom mould ","ticket_address_1":"Flat 2, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/10\/19","activity_end":"2019-10-14 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51769","activity_notes":"To rectify the bathroom mould To inform Lilian of a time and date and she will arrange access ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:23 (sandra)<\/b>booked w\/c 21\/10<\/p>

25\/10\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42391","activity_ticket_id":"42750","ticket_reference":"HDT43831","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak in the kitchen when the shower is turned on. ","ticket_address_1":"Flat 2, 38a William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/10\/19","activity_end":"2019-10-14 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51770","activity_notes":"To attend to leak in the kitchen when the shower is turned on. ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2019 11:56 (jane)<\/b>We have emailed the tenant for access <\/p>

14\/10\/2019 12:02 (jane)<\/b>Access via keys <\/p>

16\/10\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42392","activity_ticket_id":"42751","ticket_reference":"HDT43832","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check electrics to the coffee machine ","ticket_address_1":"Flat 19, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/19","activity_end":"2019-10-14 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51771","activity_notes":"To check electrics to the coffee machine ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42393","activity_ticket_id":"42752","ticket_reference":"HDT43833","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Issue with piping and paving slabs - FOR WEDNESDAY ","ticket_address_1":"40\/41 Wimpole Street - Garden Area ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/19","activity_end":"2019-10-16 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51772","activity_notes":"The paving slabs in the garden that were recently done have come loose again and need relaying as they are a serious trip hazard.The new piping carrying drainage water from the garden on the drive side has fallen apart can this be addressed ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2019 15:50 (sandra)<\/b>WEDNESDAY BOOKED <\/p>

31\/10\/2019 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42394","activity_ticket_id":"42753","ticket_reference":"HDT43834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a water leaked bedroom ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/10\/19","activity_end":"2019-10-14 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51773","activity_notes":"To investigate a water leaked bedroom with water leaked bedroom, with wet bed and carpets ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2019 16:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42395","activity_ticket_id":"42754","ticket_reference":"HDT43835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to radiator controller not working ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51774","activity_notes":"To attend to radiator controller not working ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42396","activity_ticket_id":"42742","ticket_reference":"HDT43823","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Shopfront broken to above, needs replacing ","ticket_address_1":"47 Shelton Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/10\/19","activity_end":"2019-10-14 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51775","activity_notes":"Shopfront broken to above, needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2019 14:33 (jane)<\/b>Window being boarded up today <\/p>

15\/10\/2019 08:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42397","activity_ticket_id":"42742","ticket_reference":"HDT43823","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Shopfront broken to above, needs replacing ","ticket_address_1":"47 Shelton Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"14\/10\/19","activity_end":"2019-10-14 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51776","activity_notes":"Shopfront broken to above, needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2019 14:33 (jane)<\/b>Window being boarded up today <\/p>

15\/10\/2019 08:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42398","activity_ticket_id":"42755","ticket_reference":"HDT43836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List works ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51777","activity_notes":"the hall way that needs to be re painted after the leak from the roof.-The bathroom tiles are loose once again and the grouting has all come up so that needs to be fixed.-Also the light inside the wardrobe needs looking at.they came before and never returned to fix it","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2019 09:58 (jane)<\/b>Redecoration works gone to quote <\/p>

24\/10\/2019 11:14 (sandra)<\/b>asked for Tuesday 29th to reinstate tiles <\/p>

29\/10\/2019 11:41 (sandra)<\/b>bathroom floor regrouted <\/p>

29\/10\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42399","activity_ticket_id":"42755","ticket_reference":"HDT43836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List works ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/10\/19","activity_end":"2019-10-14 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51778","activity_notes":"the hall way that needs to be re painted after the leak from the roof.-The bathroom tiles are loose once again and the grouting has all come up so that needs to be fixed.-Also the light inside the wardrobe needs looking at.they came before and never returned to fix it","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2019 09:58 (jane)<\/b>Redecoration works gone to quote <\/p>

24\/10\/2019 11:14 (sandra)<\/b>asked for Tuesday 29th to reinstate tiles <\/p>

29\/10\/2019 11:41 (sandra)<\/b>bathroom floor regrouted <\/p>

29\/10\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42400","activity_ticket_id":"42755","ticket_reference":"HDT43836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List works ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/19","activity_end":"2019-10-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51779","activity_notes":"-The bathroom tiles are loose once again and the grouting has all come up so that needs to be fixed.","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2019 09:58 (jane)<\/b>Redecoration works gone to quote <\/p>

24\/10\/2019 11:14 (sandra)<\/b>asked for Tuesday 29th to reinstate tiles <\/p>

29\/10\/2019 11:41 (sandra)<\/b>bathroom floor regrouted <\/p>

29\/10\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42401","activity_ticket_id":"42747","ticket_reference":"HDT43828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - New tenant moves in on the 18th October ","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/10\/19","activity_end":"2019-10-14 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51780","activity_notes":"To carry out inter-tenancy checks - New tenant moves in on the 18th October For the ITCS the new t has asked for floor sanding and painting white. Can they please be completed as part of the works. ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:06 (sandra)<\/b>Replace faulty LED light in main room and replace blown lamps in extractor hood<\/p>

23\/10\/2019 10:37 (jane)<\/b>Some works were quoted <\/p>

24\/10\/2019 09:19 (sandra)<\/b>diverter valve is not working on the shower to the hand held. part needed. quote being prepared as expensive <\/p>

24\/10\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42402","activity_ticket_id":"42756","ticket_reference":"HDT43837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out to gain entry in to the above property and change the locks.","ticket_address_1":"Beyond bread - 2 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/19","activity_end":"2019-10-14 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51781","activity_notes":"Emergency call-out to gain entry in to the above property and change the locks.","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2019 15:41 (sandra )<\/b>(Ticket Closed)<\/p>

15\/10\/2019 15:41 (sandra)<\/b>locksmith gain access but refund for 200 as only drilled out and replaced <\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42403","activity_ticket_id":"42757","ticket_reference":"HDT43838","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace 4No x blown lamps ","ticket_address_1":"36-38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/19","activity_end":"2019-10-14 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51782","activity_notes":"to attend to replace 4 blown lamps.Alan already aware to carry out tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42404","activity_ticket_id":"42758","ticket_reference":"HDT43839","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace light fitting","ticket_address_1":"Flat 1","ticket_address_2":"43a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/19","activity_end":"2019-10-15 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51783","activity_notes":"could we please replace this light fitting ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:03 (sandra)<\/b>Take details of bathroom mirror light and order replacement<\/p>

21\/10\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>

22\/10\/2019 10:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/10\/2019 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42405","activity_ticket_id":"42759","ticket_reference":"HDT43840","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repairs to front door ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/19","activity_end":"2019-10-15 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51784","activity_notes":"Please attend site 79 St martins Lane: to investigate and repair the front door that does not seem to beshutting properly.","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42406","activity_ticket_id":"42760","ticket_reference":"HDT43841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator controller","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51785","activity_notes":"To attend site to check on the radiator controllerReddan, gas engineer is aware and has been informed to attend","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:23 (sandra)<\/b>materials on order <\/p>

07\/11\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42407","activity_ticket_id":"42761","ticket_reference":"HDT43842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/19","activity_end":"2019-10-15 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51786","activity_notes":"The front door downstairs has a loose internal handle, which keeps coming off in hand when opening it.Please can we have this fixed urgently?","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42408","activity_ticket_id":"42761","ticket_reference":"HDT43842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/19","activity_end":"2019-10-15 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51787","activity_notes":"The front door downstairs has a loose internal handle, which keeps coming off in hand when opening it.Please can we have this fixed urgently?","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42409","activity_ticket_id":"42762","ticket_reference":"HDT43843","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"basement CIAC","ticket_address_1":"1-2 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/19","activity_end":"2019-10-15 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51788","activity_notes":"To investigate on the electrics. Basement CIAC tenant reported no supply to part of the basement.Reddan, please buzz the door for access.","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42410","activity_ticket_id":"42763","ticket_reference":"HDT43844","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13183 - 2-5 Old Bond Street - Whitebox Glass Plate","ticket_address_1":"2-5 Old Bond Street - Whitebox Glass Plate","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/10\/19","activity_end":"2019-10-15 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51789","activity_notes":"To supply and fit new 10mm bevelled edge toughened glass with a black backplate, white vinyl text to the rear of the glass and on 4 off 15mm x 25mm polished stainless steel stand off fixings to match existing on site","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2019 11:24 (jane)<\/b>Sign on order<\/p>

05\/11\/2019 11:29 (sandra)<\/b>booked for w\/c 4\/11<\/p>

15\/11\/2019 14:09 (jane)<\/b>signs being fitted next week <\/p>

22\/11\/2019 14:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42411","activity_ticket_id":"42747","ticket_reference":"HDT43828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - New tenant moves in on the 18th October ","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/19","activity_end":"2019-10-15 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51790","activity_notes":"To carry out inter-tenancy checks - New tenant moves in on the 18th October For the ITCS the new t has asked for floor sanding and painting white. Can they please be completed as part of the works. ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:06 (sandra)<\/b>Replace faulty LED light in main room and replace blown lamps in extractor hood<\/p>

23\/10\/2019 10:37 (jane)<\/b>Some works were quoted <\/p>

24\/10\/2019 09:19 (sandra)<\/b>diverter valve is not working on the shower to the hand held. part needed. quote being prepared as expensive <\/p>

24\/10\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42412","activity_ticket_id":"42764","ticket_reference":"HDT43845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head and walls needs redecorating","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/10\/19","activity_end":"2019-10-15 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51791","activity_notes":"Could you attend to the issues below? the shower head needs replacing and the wall redecorating after the shower door was replaced. ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 08:15 (sandra)<\/b>shower head replaced and decorating booked for Tuesday 22nd <\/p>

23\/10\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42413","activity_ticket_id":"42764","ticket_reference":"HDT43845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head and walls needs redecorating","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/19","activity_end":"2019-10-18 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51792","activity_notes":"Could you attend to the issues below? the shower head needs replacing and the wall redecorating after the shower door was replaced. ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 08:15 (sandra)<\/b>shower head replaced and decorating booked for Tuesday 22nd <\/p>

23\/10\/2019 08:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42414","activity_ticket_id":"42765","ticket_reference":"HDT43846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"slamming door - maglock","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/19","activity_end":"2019-10-15 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51793","activity_notes":"Please raise a work for Reddan to attend to 16a Rupert St to repair slamming door closer & damaged sheath to door release system (picture)","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42415","activity_ticket_id":"42747","ticket_reference":"HDT43828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - New tenant moves in on the 18th October ","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/19","activity_end":"2019-10-15 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51794","activity_notes":"To carry out inter-tenancy checks - New tenant moves in on the 18th October For the ITCS the new t has asked for floor sanding and painting white. Can they please be completed as part of the works. ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:06 (sandra)<\/b>Replace faulty LED light in main room and replace blown lamps in extractor hood<\/p>

23\/10\/2019 10:37 (jane)<\/b>Some works were quoted <\/p>

24\/10\/2019 09:19 (sandra)<\/b>diverter valve is not working on the shower to the hand held. part needed. quote being prepared as expensive <\/p>

24\/10\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42416","activity_ticket_id":"42747","ticket_reference":"HDT43828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - New tenant moves in on the 18th October ","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/19","activity_end":"2019-10-15 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51795","activity_notes":"To carry out inter-tenancy checks - New tenant moves in on the 18th October For the ITCS the new t has asked for floor sanding and painting white. Can they please be completed as part of the works. ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:06 (sandra)<\/b>Replace faulty LED light in main room and replace blown lamps in extractor hood<\/p>

23\/10\/2019 10:37 (jane)<\/b>Some works were quoted <\/p>

24\/10\/2019 09:19 (sandra)<\/b>diverter valve is not working on the shower to the hand held. part needed. quote being prepared as expensive <\/p>

24\/10\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42417","activity_ticket_id":"42766","ticket_reference":"HDT43847","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13139 - Flat 16, 27 Slingsby Place ","ticket_address_1":"Flat 16, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"15\/10\/19","activity_end":"2019-10-15 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51796","activity_notes":"To carry out all code C3 observations as outlined in our NICEIC report and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 11:02 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 08:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 08:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42418","activity_ticket_id":"42767","ticket_reference":"HDT43848","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13138 - Flat 17, 27 Slingsby Place ","ticket_address_1":"Flat 17, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"15\/10\/19","activity_end":"2019-10-15 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51797","activity_notes":"To carry out all code C3 observations as outlined in our NICEIC report and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 08:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 08:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42419","activity_ticket_id":"42768","ticket_reference":"HDT43849","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13135 - Flat 6a, Goodwins House","ticket_address_1":"Flat 6a, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/19","activity_end":"2019-10-15 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51798","activity_notes":"To disconnect and remove existing and supply and it new room thermostat boiler controller, commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 09:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42420","activity_ticket_id":"42770","ticket_reference":"HDT43851","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13185 - 2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_1":"2nd\/3rd Floor, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/19","activity_end":"2019-11-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51799","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:22 (sandra)<\/b>materials on order <\/p>

22\/11\/2019 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42421","activity_ticket_id":"42771","ticket_reference":"HDT43852","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/19","activity_end":"2019-10-16 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51800","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wellsTo include waste outlet pipe going across the flat roof over Flat 7","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42422","activity_ticket_id":"42772","ticket_reference":"HDT43853","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"12-14 Hill Street - Roof and gutter clearance - JH\/JH\/12935","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/19","activity_end":"2019-10-16 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51801","activity_notes":"To allow for a 4 monthly gutter\/drain clearance including clearance of internal drains that runs along the inside of the loft space, leaving all clear and flowing freely on completion","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42423","activity_ticket_id":"42773","ticket_reference":"HDT43854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke detector beeping","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/19","activity_end":"2019-10-16 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51802","activity_notes":"Please raise a work order for Reddan to check on the detectors which is making a high pitch sound.Reddan, please arrange for attendance this morning between 10 - 11.30am. Tenant is in for access. You will need a ladder to get to detectors","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42424","activity_ticket_id":"42774","ticket_reference":"HDT43855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door pull ","ticket_address_1":"21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/19","activity_end":"2019-10-16 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51803","activity_notes":"Please raise a work order for Reddan to install a door pull on the main street door.","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42425","activity_ticket_id":"42775","ticket_reference":"HDT43856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's to be carried out today","ticket_address_1":"Flat 4","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/19","activity_end":"2019-10-16 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51804","activity_notes":"tenant moves in 17th ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 12:52 (sandra)<\/b>In General this is a very clean and tidy flat but just minor issues should be dealt withHallway1) Door intercom appears to be faulty. No.picture on screenLounge\/Kitchen 1) 3 x windows. All pull cords acorns are worn and all have missing security bolts. Middle window unable to lock 2) One light not working 3) Missing stopper in sink4) Loose sockets. Bathroom 1) Bottom of shower door is not secure 2) Under hand basin next to tray the floor has opened up. Silicon to resolve issue3) Toilet seat needs refixing 4) Above mirrored cabinet. Signs of a leak from above flatBedroom 1) One light not working There lights are LED so we may need to replace the driver's as well 2) Outside bedroom window there is a large wooden frame which appears to have collapsed. This is very unsightly but not sure who is responsible for this 3) Window security stops are missing. 4) Top of wardrobe doors need filling. Also appears to be a leak or old leak. Need painting?? Does feel damp Also slight damage to fascia on wardrobe Also box surround on joints showing sign of leak. ALL LINKED??LARGE BED LEFT ON SITE ALONG WITH BEDSIDE CABINETSBoiler cupboard 1) Wall inside cupboard needs painting. Badly scuffed up 2) Expansion vessel seems full and not secure on wall. Michael to check as there is a strong possibility of a major leak if this falls off the wall ALL SMOKE AND HEAT ALARMS ARE DATED 2022 BUT RECOMMEND ALL BATTERIES ARE REPLACED AS THESE ARE OUT OF DATE. Or should we replace alarms?? They took time to respond to testing??<\/p>

18\/10\/2019 09:43 (sandra)<\/b>Replaced alarms<\/p>

18\/10\/2019 09:49 (sandra)<\/b>Security bolts wrong thread. Chap doing checks to flat so didn't want to remove threaded base in front of him as there would be slight damage to the timber. Will replace when replacing 2 x light fittings SMALL LEAK FROM ABOVE. This is causing slight damage to wall and timber lid in wardrobe has swollen. Did show Molly<\/p>

22\/10\/2019 14:52 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2019 10:01 (jane)<\/b>Replaced exp vessel<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42426","activity_ticket_id":"42776","ticket_reference":"HDT43857","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"carpet has lifted","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/19","activity_end":"2019-10-16 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51805","activity_notes":" health and safety carpet has lifted ","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2019 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42427","activity_ticket_id":"42777","ticket_reference":"HDT43858","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"gutter and drains check","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/19","activity_end":"2019-10-16 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51806","activity_notes":"check all gutters and drains ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 09:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42428","activity_ticket_id":"42778","ticket_reference":"HDT43859","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Assisting Pest control","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/19","activity_end":"2019-10-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51807","activity_notes":"Sorry for the late request, could you please help us with an All Rounders to remove appliances at the above address, tomorrow 17th October, 2019 from 10.00am? It should not take longer than 2 hours? He will meet Joe Strong 07814968687.Please reply confirming he name of the Technician and the mobile number?","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2019 12:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42429","activity_ticket_id":"42779","ticket_reference":"HDT43860","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"heating not working ","ticket_address_1":"flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/19","activity_end":"2019-10-16 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51808","activity_notes":"heating not working","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2019 12:02 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42430","activity_ticket_id":"42775","ticket_reference":"HDT43856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's to be carried out today","ticket_address_1":"Flat 4","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/10\/19","activity_end":"2019-10-16 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51809","activity_notes":"tenant moves in 17th ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 12:52 (sandra)<\/b>In General this is a very clean and tidy flat but just minor issues should be dealt withHallway1) Door intercom appears to be faulty. No.picture on screenLounge\/Kitchen 1) 3 x windows. All pull cords acorns are worn and all have missing security bolts. Middle window unable to lock 2) One light not working 3) Missing stopper in sink4) Loose sockets. Bathroom 1) Bottom of shower door is not secure 2) Under hand basin next to tray the floor has opened up. Silicon to resolve issue3) Toilet seat needs refixing 4) Above mirrored cabinet. Signs of a leak from above flatBedroom 1) One light not working There lights are LED so we may need to replace the driver's as well 2) Outside bedroom window there is a large wooden frame which appears to have collapsed. This is very unsightly but not sure who is responsible for this 3) Window security stops are missing. 4) Top of wardrobe doors need filling. Also appears to be a leak or old leak. Need painting?? Does feel damp Also slight damage to fascia on wardrobe Also box surround on joints showing sign of leak. ALL LINKED??LARGE BED LEFT ON SITE ALONG WITH BEDSIDE CABINETSBoiler cupboard 1) Wall inside cupboard needs painting. Badly scuffed up 2) Expansion vessel seems full and not secure on wall. Michael to check as there is a strong possibility of a major leak if this falls off the wall ALL SMOKE AND HEAT ALARMS ARE DATED 2022 BUT RECOMMEND ALL BATTERIES ARE REPLACED AS THESE ARE OUT OF DATE. Or should we replace alarms?? They took time to respond to testing??<\/p>

18\/10\/2019 09:43 (sandra)<\/b>Replaced alarms<\/p>

18\/10\/2019 09:49 (sandra)<\/b>Security bolts wrong thread. Chap doing checks to flat so didn't want to remove threaded base in front of him as there would be slight damage to the timber. Will replace when replacing 2 x light fittings SMALL LEAK FROM ABOVE. This is causing slight damage to wall and timber lid in wardrobe has swollen. Did show Molly<\/p>

22\/10\/2019 14:52 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2019 10:01 (jane)<\/b>Replaced exp vessel<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42431","activity_ticket_id":"42719","ticket_reference":"HDT43800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks and Fixed Wiring Test - 30TH OCT TENANT MOVES IN ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/19","activity_end":"2019-10-21 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51810","activity_notes":"Pre-tenancy checks and fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 11:49 (sandra)<\/b>sent to Charlotte and Lilian for approval <\/p>

24\/10\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>new heater needed ordered <\/p>

21\/11\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42432","activity_ticket_id":"42775","ticket_reference":"HDT43856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's to be carried out today","ticket_address_1":"Flat 4","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/19","activity_end":"2019-10-16 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51811","activity_notes":"tenant moves in 17th ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 12:52 (sandra)<\/b>In General this is a very clean and tidy flat but just minor issues should be dealt withHallway1) Door intercom appears to be faulty. No.picture on screenLounge\/Kitchen 1) 3 x windows. All pull cords acorns are worn and all have missing security bolts. Middle window unable to lock 2) One light not working 3) Missing stopper in sink4) Loose sockets. Bathroom 1) Bottom of shower door is not secure 2) Under hand basin next to tray the floor has opened up. Silicon to resolve issue3) Toilet seat needs refixing 4) Above mirrored cabinet. Signs of a leak from above flatBedroom 1) One light not working There lights are LED so we may need to replace the driver's as well 2) Outside bedroom window there is a large wooden frame which appears to have collapsed. This is very unsightly but not sure who is responsible for this 3) Window security stops are missing. 4) Top of wardrobe doors need filling. Also appears to be a leak or old leak. Need painting?? Does feel damp Also slight damage to fascia on wardrobe Also box surround on joints showing sign of leak. ALL LINKED??LARGE BED LEFT ON SITE ALONG WITH BEDSIDE CABINETSBoiler cupboard 1) Wall inside cupboard needs painting. Badly scuffed up 2) Expansion vessel seems full and not secure on wall. Michael to check as there is a strong possibility of a major leak if this falls off the wall ALL SMOKE AND HEAT ALARMS ARE DATED 2022 BUT RECOMMEND ALL BATTERIES ARE REPLACED AS THESE ARE OUT OF DATE. Or should we replace alarms?? They took time to respond to testing??<\/p>

18\/10\/2019 09:43 (sandra)<\/b>Replaced alarms<\/p>

18\/10\/2019 09:49 (sandra)<\/b>Security bolts wrong thread. Chap doing checks to flat so didn't want to remove threaded base in front of him as there would be slight damage to the timber. Will replace when replacing 2 x light fittings SMALL LEAK FROM ABOVE. This is causing slight damage to wall and timber lid in wardrobe has swollen. Did show Molly<\/p>

22\/10\/2019 14:52 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2019 10:01 (jane)<\/b>Replaced exp vessel<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42433","activity_ticket_id":"42780","ticket_reference":"HDT43861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Clear gutter water seal and other remedial works ","ticket_address_1":"Kowloon","ticket_address_2":"21\/22 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/19","activity_end":"2019-10-28 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51812","activity_notes":"Clear gutter water seal and other remedial works Danny's number is 07876 704789 ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:14 (sandra)<\/b>to be scheduled <\/p>

24\/10\/2019 11:18 (sandra)<\/b>rang and waiting for tenant to call back to confirm arrangements for Monday <\/p>

06\/11\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2019 09:30 (sandra)<\/b>tenant wont give access. FM notified <\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42434","activity_ticket_id":"42781","ticket_reference":"HDT43862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13191 - Flat 2, 23 Charlotte Street ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/19","activity_end":"2019-10-16 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51813","activity_notes":"To carefully remove existing and supply and fit purpose-made bath panel to match and seal on completion","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 08:16 (sandra)<\/b>materials ordered <\/p>

24\/10\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42435","activity_ticket_id":"42782","ticket_reference":"HDT43863","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13190 - Flat 4, 126 Long Acre","ticket_address_1":"Flat 4, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/19","activity_end":"2019-10-16 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51814","activity_notes":"Following inspection of the hot water and heating, the only slight issue we can find is on the mid position valve, which is mixing the hot water and heating when individually calling for demand, we would recommend changing this valve, commission and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42436","activity_ticket_id":"42783","ticket_reference":"HDT43864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstate toilet seat ","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/19","activity_end":"2019-10-16 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51815","activity_notes":"Please raise a work order for Reddan to attend:Tenant reported : Toilet seat has come off.Reddan, tenant can give access Thursday after 11am. Please arrange.","activity_timesheet":"1","ticket_notes_combined":"

21\/10\/2019 08:22 (sandra)<\/b>toilet seat to be sourced<\/p>

21\/10\/2019 09:26 (sandra)<\/b>toilet seat ordered <\/p>

29\/10\/2019 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42437","activity_ticket_id":"42784","ticket_reference":"HDT43865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door seal","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/19","activity_end":"2019-10-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51816","activity_notes":"door seal Ive noticed that the draught reducer that was installed on the French doors actually prevents the doors from closing properly. Theyre not flush when closed, so still allows the draft in and also means they can no longer be locked properly (I cant turn the key). ","activity_timesheet":"1","ticket_notes_combined":"

18\/10\/2019 11:20 (sandra)<\/b>door seal ordered<\/p>

22\/10\/2019 14:49 (sandra)<\/b>Need to return tomorrow.I had to remove the seal but door is bowed and not helping. Door is now locked. Tenant leaves at 9.45 so have to get in early tomorrow with the correct equipment.Need to move keeper. Need external seal with internal seal.This will resolve the problem<\/p>

23\/10\/2019 11:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42438","activity_ticket_id":"42785","ticket_reference":"HDT43866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"resolve issue with the hot water ","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/19","activity_end":"2019-10-17 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51817","activity_notes":"resolve issue with the hot water ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:29 (sandra)<\/b>element to be replaced Monday morning <\/p>

25\/10\/2019 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42439","activity_ticket_id":"42786","ticket_reference":"HDT43867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loss of power on 2nd floor common parts ","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/19","activity_end":"2019-10-17 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51818","activity_notes":"loss of power on 2nd floor common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 09:19 (sandra)<\/b>Look at faulty socket, found supply to be damaged, unable to repair to return to wire in new socket<\/p>

25\/10\/2019 14:24 (sandra)<\/b>new socket to be installed on Monday 4th <\/p>

25\/11\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42440","activity_ticket_id":"42787","ticket_reference":"HDT43868","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"window to be opened ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/19","activity_end":"2019-10-17 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51819","activity_notes":"Anwar called, can we arrange for the window to be opened in the CEOs office on the second floor, and then inspect for a leak ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2019 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42441","activity_ticket_id":"42788","ticket_reference":"HDT43869","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door hinge","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/19","activity_end":"2019-10-17 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51820","activity_notes":"Can we have a call out asap as the hinge at the top of the door has fallen off and there is an issue with the door opening or closing because of it? If you can let me know asap if you can attend please?","activity_timesheet":"1","ticket_notes_combined":"

18\/10\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42442","activity_ticket_id":"42789","ticket_reference":"HDT43870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstate the door ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"17\/10\/19","activity_end":"2019-10-17 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51821","activity_notes":"Common parts door to the 2nd floor entrance ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2019 12:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42443","activity_ticket_id":"42792","ticket_reference":"HDT43873","ticket_client":"309","client_name":"HELM Asset Management Ltd","ticket_title":"toilet seat needs replacing ","ticket_address_1":"1\/3 Mortimer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/10\/19","activity_end":"2019-10-17 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51822","activity_notes":"We seem to have a cracked WC seat at the above.Can you please arrange for someone to attend ASAP and replace","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 09:26 (sandra)<\/b>toilet seat ordered <\/p>

21\/10\/2019 09:30 (jane)<\/b>3 day lead time on the new toilet seat <\/p>

28\/10\/2019 12:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42444","activity_ticket_id":"42790","ticket_reference":"HDT43871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove kitchen plinth","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"17\/10\/19","activity_end":"2019-10-17 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51823","activity_notes":"Can you plinths in flat 2 38 william iv street be removed so that pest proofing can be completed.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2019 13:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42445","activity_ticket_id":"42793","ticket_reference":"HDT43874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 DOOR KNOBS ARE LOOSE ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"17\/10\/19","activity_end":"2019-10-17 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51824","activity_notes":"Can you attend today between 12 - 2pm to look at 2 door knobsTenant Eric will be at home","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2019 12:49 (sandra)<\/b>one handle replaced, the other handle has to be ordered in<\/p>

18\/10\/2019 15:43 (jane)<\/b>Long 6 inch tubular latches on order <\/p>

01\/11\/2019 11:50 (sandra)<\/b>emailed for access to fit new handle on Monday or Tuesday <\/p>

05\/11\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42446","activity_ticket_id":"42794","ticket_reference":"HDT43875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13113 - 24a Newport Court ","ticket_address_1":"24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/19","activity_end":"2019-10-17 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51825","activity_notes":"To change LED emergency light fittings ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 08:21 (sandra)<\/b>to be scheduled <\/p>

24\/10\/2019 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42447","activity_ticket_id":"42795","ticket_reference":"HDT43876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"demonstrate the heating ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/19","activity_end":"2019-10-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51826","activity_notes":"Sandra- Could you please attend to flat 1 26 rose street to demonstrate the heating. ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:16 (sandra)<\/b>booked Tuesday 22nd between 8 - 10am<\/p>

23\/10\/2019 08:19 (sandra)<\/b>new controller needed <\/p>

11\/11\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42448","activity_ticket_id":"42796","ticket_reference":"HDT43877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to roof leak ","ticket_address_1":"2\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"49","resource_name":"Frankie Burbridge","activity_start":"17\/10\/19","activity_end":"2019-10-17 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51827","activity_notes":"To investigate a leak into the bedroom.Greg has left the bedroom unlocked for investigation.","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2019 15:34 (sandra)<\/b>flashbanding has been done to the roof area but further investigation is need to the downpipe <\/p>

25\/10\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>

25\/10\/2019 10:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2019 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42449","activity_ticket_id":"42592","ticket_reference":"HDT43673","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"3rd Floor kitchen, no hot water ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/19","activity_end":"2019-10-17 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51828","activity_notes":"3rd Floor kitchen, no hot water ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2019 09:17 (jane )<\/b>(Ticket Closed)<\/p>

17\/10\/2019 15:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2019 15:09 (sandra)<\/b>reset the thermostat but i has gone again <\/p>

17\/10\/2019 16:57 (sandra )<\/b>(Ticket Closed)<\/p>

17\/10\/2019 16:57 (sandra)<\/b>had to return as element tripped again <\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42450","activity_ticket_id":"42797","ticket_reference":"HDT43878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"RCD to be replaced ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/19","activity_end":"2019-10-17 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51829","activity_notes":"Please raise a work order for Reddan to carry out the following;The socket in the lift machine room is not RCD Protected can this be replaced,The lift Motor room needs a lockable lock installed to the door.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42451","activity_ticket_id":"42797","ticket_reference":"HDT43878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"RCD to be replaced ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/19","activity_end":"2019-10-17 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51830","activity_notes":"Please raise a work order for Reddan to carry out the following;The socket in the lift machine room is not RCD Protected can this be replaced,The lift Motor room needs a lockable lock installed to the door.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42452","activity_ticket_id":"42798","ticket_reference":"HDT43879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door sticking and check walls are dry","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/19","activity_end":"2019-10-17 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51831","activity_notes":"Could we attend and take a look at the front door of Flat 9 25 Garrick as it seems to be sticking and while there can we please check the walls are now dry from the recent leak. If so, Can we arrange redecs please. ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 08:21 (sandra)<\/b>waiting on access <\/p>

22\/10\/2019 14:35 (sandra)<\/b>Complete, overhauled apartment door, lubricated, adjusted hinges ECT and tested all walls in corridor with a damp meter which read at zero,this means decoration can proceed .<\/p>

30\/10\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42453","activity_ticket_id":"42799","ticket_reference":"HDT43880","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To carry out PAT to 1No model in model workshop","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/19","activity_end":"2019-10-18 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51832","activity_notes":"To carry out PAT to 1No model in model workshop","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42454","activity_ticket_id":"42800","ticket_reference":"HDT43881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check detectors","ticket_address_1":"Flat 3.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/19","activity_end":"2019-10-18 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51833","activity_notes":"Please raise a work order for Reddan to attend today to check on the detectors.Sandra, I spoke with Roy this morning. Can you please confirm if he is attending. Buzz the door as tenant is in for access.","activity_timesheet":"1","ticket_notes_combined":"

21\/10\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42455","activity_ticket_id":"42801","ticket_reference":"HDT43882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof flooded with ","ticket_address_1":"5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/19","activity_end":"2019-10-18 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51834","activity_notes":"roof flooded and needs to be cleared `","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42456","activity_ticket_id":"42803","ticket_reference":"HDT43884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water heater not working ","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/19","activity_end":"2019-10-18 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51835","activity_notes":"water heater not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>

23\/10\/2019 10:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2019 10:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42457","activity_ticket_id":"42804","ticket_reference":"HDT43885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gutter\/roof maintenance to lowr flat roof ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/19","activity_end":"2019-10-18 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51836","activity_notes":"Please raise a work order for Reddan to carry out gutter\/roof maintenance to the lower flat roof which site above Lima Restaurant.Access is via the common parts of 30 Rathbone on 1st floor, keys at site office. Can this be added to the Roof Maintenance programme with have set up.","activity_timesheet":"1","ticket_notes_combined":"

23\/10\/2019 15:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42458","activity_ticket_id":"42805","ticket_reference":"HDT43886","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"toilet seat and radiator","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1W","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/19","activity_end":"2019-10-18 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51837","activity_notes":"toilet seat on the 4th floor need refittingalso the 3rd floor rads are not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42459","activity_ticket_id":"42685","ticket_reference":"HDT43766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"stains\/wet patches on wall","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/19","activity_end":"2019-10-18 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51838","activity_notes":"Please find attached photos of stains \/ wet patches on the wall in the kitchen.We are a bit concerned as this might be due to humidity or moulds might developed","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2019 09:10 (sandra)<\/b>area is damp and access asked for to Flat 4<\/p>

08\/10\/2019 11:47 (sandra)<\/b>access to Flat 4 between 2 pm and 4 pm today <\/p>

09\/10\/2019 08:16 (sandra )<\/b>(Ticket Closed)<\/p>

17\/10\/2019 12:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2019 12:11 (sandra)<\/b>The wet patches which were originally on the walls \/ ceiling in the kitchen is now appearing in the bedroom. This bedroom wall is directly behind the kitchen wall.<\/p>

17\/10\/2019 12:11 (sandra)<\/b>with keys <\/p>

22\/10\/2019 12:04 (sandra)<\/b>We access though Flat 4 and cleared the outside gutter box as this is usually what gets blocked and causes the leak.As the water would have been backup, the usual drying process is that it will need to come out somewhere and this has come through the back wall. We will need to return in another two weeks to see if it has dried out completely by then.<\/p>

24\/10\/2019 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42460","activity_ticket_id":"42806","ticket_reference":"HDT43887","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"High level external lights ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/19","activity_end":"2019-10-18 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51839","activity_notes":"Please can you book in the above Job. This is for the external lights on the estate that need lamps to be changed.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 14:30 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42461","activity_ticket_id":"42807","ticket_reference":"HDT43888","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"signal to install","ticket_address_1":"34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/19","activity_end":"2019-10-18 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51840","activity_notes":"Please raise a work order for Reddan to instal 'To Let' sign outside 34\/36 Wardour StSignage to be collected from our Site Office ","activity_timesheet":"1","ticket_notes_combined":"

21\/10\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42462","activity_ticket_id":"42809","ticket_reference":"HDT43890","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13194 - Flat 8, 30 Rathbone Street ","ticket_address_1":"Flat 8, 30 Rathbone Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/19","activity_end":"2019-10-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51841","activity_notes":"Following gas safe inspection we have found the boiler flue is leaking condense and requires stripping out and replacing in the boiler cupboard, commission and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42463","activity_ticket_id":"42810","ticket_reference":"HDT43891","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"UPS unit - Disconnect and connect up new","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51842","activity_notes":"UPS unit to be disconnected on the third floor and to return Monday to connect up new ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 09:15 (sandra)<\/b>Disconnect UPS unit<\/p>

25\/10\/2019 14:24 (sandra)<\/b>waiting on KPF to say when new one is ready to connect <\/p>

06\/11\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42464","activity_ticket_id":"42679","ticket_reference":"HDT43760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - TENANT MOVES IN 8TH NOV","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/10\/19","activity_end":"2019-10-18 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51843","activity_notes":"Inter-tenancy checks for the 15th October Please add super small leak in kitchen faucet to be repaired.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 09:31 (sandra)<\/b>list of works - waiting to proceed <\/p>

01\/11\/2019 10:38 (sandra)<\/b>quote required for new rad<\/p>

11\/11\/2019 08:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42465","activity_ticket_id":"42812","ticket_reference":"HDT43893","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13137 - Flat 19, 27 Slingsby Place ","ticket_address_1":"Flat 19, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51844","activity_notes":"To carry out all code C3 observations as outlined in our NICEIC report and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 11:01 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 08:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 08:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42466","activity_ticket_id":"42813","ticket_reference":"HDT43894","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13140 - Flat 7. Wellington Court","ticket_address_1":"Flat 7, Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51845","activity_notes":"To allow to replace faulty RCDs as stated in our NICEIC report and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:02 (sandra)<\/b>friday 17th<\/p>

21\/01\/2020 10:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42467","activity_ticket_id":"42814","ticket_reference":"HDT43895","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13141 - Flat 4, 3 Mercer Street ","ticket_address_1":"Flat 4, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51846","activity_notes":"To supply and install new distribution board and allow to replace faulty\/broken down-lighters, test and commission and supply appropriate certification on completion","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2020 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42468","activity_ticket_id":"42815","ticket_reference":"HDT43896","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13142 - Flat 2, 3 Mercer Street ","ticket_address_1":"Flat 2, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51847","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2020 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42469","activity_ticket_id":"42816","ticket_reference":"HDT43897","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13143 - Flat 1, 3 Mercer Street ","ticket_address_1":"Flat 1, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51848","activity_notes":"To supply and install new distribution boards, test and commission and supply appropriate certification on completion","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2020 09:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42470","activity_ticket_id":"42817","ticket_reference":"HDT43898","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13144 - Flat 7, 3 Mercer Street ","ticket_address_1":"Flat 7, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51849","activity_notes":"To supply and install new distribution boards, test and commission and supply appropriate certification on completion","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 10:15 (sandra)<\/b>Booked for Friday but was refused access to turn power off. Needs to be rescheduled.<\/p>

14\/01\/2020 11:00 (sandra)<\/b>booked for 22nd <\/p>

22\/01\/2020 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42471","activity_ticket_id":"42818","ticket_reference":"HDT43899","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13145 - Flat 6, 3 Mercer Street ","ticket_address_1":"Flat 6, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"24\/10\/19","activity_end":"2019-10-24 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51850","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42472","activity_ticket_id":"42820","ticket_reference":"HDT43901","ticket_client":"2087","client_name":"Field House Associates ","ticket_title":"JH\/JH\/13200 - 2nd Floor, Monmouth Street, 5 Shelton Street ","ticket_address_1":"2nd Floor, Monmouth House","ticket_address_2":"5 Shelton Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9JW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/19","activity_end":"2019-11-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51851","activity_notes":"To supply and fit new double socket outlets to desks as agreed within office, cable to be run under suspended flooring and sockets to be mounted on desk, test and commission on completion and leave new sockets in full working order ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 10:20 (sandra)<\/b>DEPOSIT PAID AND ALAN NEEDS TO BE BOOKED IN<\/p>

05\/11\/2019 14:49 (jane)<\/b>Programmed in for Friday 22nd November <\/p>

06\/11\/2019 09:49 (jane)<\/b>Re-scheduled for Friday 15th November <\/p>

18\/11\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42473","activity_ticket_id":"42819","ticket_reference":"HDT43900","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13146 - Flat 1, 5 Mercer Street ","ticket_address_1":"Flat 1, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51852","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:02 (sandra)<\/b>Thursday 16th <\/p>

17\/01\/2020 11:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42474","activity_ticket_id":"42821","ticket_reference":"HDT43902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13147 - Flat 3, 5 Mercer Street ","ticket_address_1":"Flat 3, 5 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"23\/10\/19","activity_end":"2019-10-23 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51853","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:00 (sandra)<\/b>booked for 20th <\/p>

21\/01\/2020 10:40 (jane )<\/b>(Ticket Closed)<\/p>

29\/01\/2020 12:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/01\/2020 14:44 (jane )<\/b>(Ticket Closed)<\/p>

03\/02\/2020 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2020 15:04 (sandra)<\/b>tenant ill waiting to reschedule <\/p>

07\/02\/2020 09:26 (sandra)<\/b>Booked for Tuesday 11th at 9am <\/p>

11\/02\/2020 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42475","activity_ticket_id":"42830","ticket_reference":"HDT43911","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13156 - Flat 7, 15 Slingsby Place","ticket_address_1":"Flat 7, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"02\/01\/20","activity_end":"2020-01-02 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51854","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42476","activity_ticket_id":"42829","ticket_reference":"HDT43910","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13155 - Flat 9, 15 Slingsby Place","ticket_address_1":"Flat 9, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51855","activity_notes":"To carry out all code C3 observations as outlined in our NICEIC report and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2019 14:15 (sandra)<\/b>need to rebook, no access given <\/p>

02\/01\/2020 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 08:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 08:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42477","activity_ticket_id":"42828","ticket_reference":"HDT43909","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13154 - Flat 1, 15 Slingsby Place","ticket_address_1":"Flat 1, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51856","activity_notes":"To carry out all code C3 observations as outlined in our NICEIC report and supply appropriate certification on completion","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 15:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 15:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42478","activity_ticket_id":"42827","ticket_reference":"HDT43908","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13153 - Flat 3, 27 Slingsby Place","ticket_address_1":"Flat 3, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51857","activity_notes":"To carry out all code C3 observations as outlined in our NICEIC report and supply appropriate certification on completion","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 14:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 14:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42479","activity_ticket_id":"42826","ticket_reference":"HDT43907","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13152 - Flat 14, 27 Slingsby Place ","ticket_address_1":"Flat 14, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51858","activity_notes":"To carry out all code C3 observations as outlined in our NICEIC report and supply appropriate certification on completion","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 08:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 08:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42480","activity_ticket_id":"42825","ticket_reference":"HDT43906","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13151 - Flat 8, 3 Mercer Street","ticket_address_1":"Flat 8, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51859","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:03 (sandra)<\/b>booked 21st <\/p>

22\/01\/2020 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42481","activity_ticket_id":"42824","ticket_reference":"HDT43905","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13150 - Flat 6, 127 Long Acre","ticket_address_1":"Flat 6, 127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51860","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2019 10:31 (sandra)<\/b>no access given needs to be rescheduled <\/p>

02\/01\/2020 11:02 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 08:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 08:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42482","activity_ticket_id":"42823","ticket_reference":"HDT43904","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13149 - Flat 7, 127 Long Acre","ticket_address_1":"Flat 7, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/10\/19","activity_end":"2019-10-18 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51861","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42483","activity_ticket_id":"42822","ticket_reference":"HDT43903","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13148 - Flat 4, 126 Long Acre","ticket_address_1":"Flat 4, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"02\/01\/20","activity_end":"2020-01-02 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51862","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42484","activity_ticket_id":"42831","ticket_reference":"HDT43912","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/19","activity_end":"2019-10-21 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51863","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42485","activity_ticket_id":"42833","ticket_reference":"HDT43914","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - door stuck half open","ticket_address_1":"96\/100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/19","activity_end":"2019-10-21 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51864","activity_notes":"door release stuck","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42486","activity_ticket_id":"42834","ticket_reference":"HDT43915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - overflowing toilet ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/19","activity_end":"2019-10-21 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51865","activity_notes":"overflowing toilet ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 10:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42487","activity_ticket_id":"42835","ticket_reference":"HDT43916","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"boiler is leaking ","ticket_address_1":"12-14 Denman Street ","ticket_address_2":"3rd Floor office ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 7HJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/19","activity_end":"2019-10-21 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51866","activity_notes":"Can you arrange for an engineer to attend to our office as our boiler is leaking.Let me know when someone can attend to this.","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42488","activity_ticket_id":"42836","ticket_reference":"HDT43917","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"lock change for the post box ","ticket_address_1":"2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 4PD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/19","activity_end":"2019-10-21 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51867","activity_notes":"Can you arrange for someone to attend to the above and have the lock changed for the post box please.If I can have at least x2 keys that would be appreciated. (see picture attached of the letter box)","activity_timesheet":"1","ticket_notes_combined":"

22\/10\/2019 13:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42489","activity_ticket_id":"42837","ticket_reference":"HDT43918","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"tap has come loose ","ticket_address_1":"1st Floor ","ticket_address_2":"4 Matthew Parker Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/10\/19","activity_end":"2019-10-21 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51868","activity_notes":"Can you arrange for someone to attend to the above as a section of the tap has come loose and needs to be re-stuck.If you can arrange this ASAP that would be appreciated.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>

28\/10\/2019 10:49 (sandra)<\/b>Welded tap and left working <\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42490","activity_ticket_id":"42838","ticket_reference":"HDT43919","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"kitchen cupboards and drawers","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/19","activity_end":"2019-10-21 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51869","activity_notes":"Some of the push and open mechanisms on the cupboards and drawers in the kitchen are broken\/not working properly. Please could you send someone to fix them?","activity_timesheet":"1","ticket_notes_combined":"

21\/10\/2019 15:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42491","activity_ticket_id":"42839","ticket_reference":"HDT43920","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Variouis lamps`","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/19","activity_end":"2019-10-21 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51870","activity_notes":"various lamps to be replaced throughout building ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 08:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42492","activity_ticket_id":"42840","ticket_reference":"HDT43921","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak going into the ceiling of the restaurant ","ticket_address_1":"23-25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/10\/19","activity_end":"2019-10-21 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51871","activity_notes":"Please attend site to investigate and carry out necessary fixtures to the leaking holes in the ceilinglocated in the main dining roomIt has happened before is may be caused by the flats above","activity_timesheet":"1","ticket_notes_combined":"

24\/10\/2019 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42493","activity_ticket_id":"42841","ticket_reference":"HDT43922","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate toilet sea","ticket_address_1":"flat 2","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/19","activity_end":"2019-10-21 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51872","activity_notes":"reinstate toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2019 13:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42494","activity_ticket_id":"42842","ticket_reference":"HDT43923","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"refit lock","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/19","activity_end":"2019-10-21 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51873","activity_notes":"Please raise a work order fro Reddan to attend to refix lock that is coming loose, we have a key in the office and you access this door via the alley way.","activity_timesheet":"1","ticket_notes_combined":"

21\/10\/2019 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42495","activity_ticket_id":"42843","ticket_reference":"HDT43924","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install timer and swtich the mosquito","ticket_address_1":"Goodwins House, 55 -57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/19","activity_end":"2019-10-21 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51874","activity_notes":"Please can Alan install a timer and switch the mosquito back on at Goodwins House at full power.The operating hours should be from 9pm till 7:00am.I have discussed with Alan in advance of this email. ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42496","activity_ticket_id":"42700","ticket_reference":"HDT43781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pre-tenancy checks","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/19","activity_end":"2019-10-21 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51875","activity_notes":"carry out pre-tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2019 15:26 (sandra)<\/b>List completed and works started. tenant moves in on 16th<\/p>

16\/10\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>

16\/10\/2019 12:08 (sandra)<\/b>full load and fridge freezer to scrap <\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42497","activity_ticket_id":"42844","ticket_reference":"HDT43925","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/19","activity_end":"2019-10-31 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51876","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 14:46 (sandra)<\/b>smoke alarm needs to be fitted<\/p>

05\/11\/2019 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42498","activity_ticket_id":"42844","ticket_reference":"HDT43925","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51877","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 14:46 (sandra)<\/b>smoke alarm needs to be fitted<\/p>

05\/11\/2019 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42499","activity_ticket_id":"42845","ticket_reference":"HDT43926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/19","activity_end":"2019-10-31 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51878","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

04\/11\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42500","activity_ticket_id":"42845","ticket_reference":"HDT43926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51879","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42501","activity_ticket_id":"42846","ticket_reference":"HDT43927","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51880","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

04\/11\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42502","activity_ticket_id":"42846","ticket_reference":"HDT43927","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51881","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42503","activity_ticket_id":"42847","ticket_reference":"HDT43928","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51882","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

04\/11\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42504","activity_ticket_id":"42847","ticket_reference":"HDT43928","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51883","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42505","activity_ticket_id":"42848","ticket_reference":"HDT43929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat A","ticket_address_2":"23 Rathbone Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51884","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 12:39 (sandra)<\/b>PAT test has failed oven as inner glass door has shattered and cannot be used <\/p>

04\/11\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42506","activity_ticket_id":"42848","ticket_reference":"HDT43929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat A","ticket_address_2":"23 Rathbone Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51885","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 12:39 (sandra)<\/b>PAT test has failed oven as inner glass door has shattered and cannot be used <\/p>

04\/11\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42507","activity_ticket_id":"42849","ticket_reference":"HDT43930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51886","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 09:57 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

19\/11\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42508","activity_ticket_id":"42849","ticket_reference":"HDT43930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/19","activity_end":"2019-11-24 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51887","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:57 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

19\/11\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42509","activity_ticket_id":"42850","ticket_reference":"HDT43931","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51888","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 09:58 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

19\/11\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42510","activity_ticket_id":"42850","ticket_reference":"HDT43931","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/19","activity_end":"2019-11-24 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51889","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:58 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

19\/11\/2019 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42511","activity_ticket_id":"42851","ticket_reference":"HDT43932","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51890","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 09:58 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

19\/11\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42512","activity_ticket_id":"42851","ticket_reference":"HDT43932","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/19","activity_end":"2019-11-24 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51891","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:58 (sandra)<\/b>(Placed On Hold) waiting on client <\/p>

19\/11\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42513","activity_ticket_id":"42853","ticket_reference":"HDT43934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 11 am","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/19","activity_end":"2019-11-01 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51892","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42514","activity_ticket_id":"42853","ticket_reference":"HDT43934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - before 11 am","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51893","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

11\/11\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42515","activity_ticket_id":"42854","ticket_reference":"HDT43935","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51894","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

08\/11\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42516","activity_ticket_id":"42854","ticket_reference":"HDT43935","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51895","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42517","activity_ticket_id":"42855","ticket_reference":"HDT43936","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/19","activity_end":"2019-11-22 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51896","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

07\/11\/2019 15:26 (sandra)<\/b>tenant would not give access <\/p>

18\/11\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42518","activity_ticket_id":"42855","ticket_reference":"HDT43936","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/19","activity_end":"2019-11-14 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51897","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2019 15:26 (sandra)<\/b>tenant would not give access <\/p>

18\/11\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42519","activity_ticket_id":"42856","ticket_reference":"HDT43937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51898","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

14\/11\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42520","activity_ticket_id":"42856","ticket_reference":"HDT43937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51899","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42521","activity_ticket_id":"42857","ticket_reference":"HDT43938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51900","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

08\/11\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42522","activity_ticket_id":"42857","ticket_reference":"HDT43938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51901","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42523","activity_ticket_id":"42858","ticket_reference":"HDT43939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51902","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

08\/11\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42524","activity_ticket_id":"42858","ticket_reference":"HDT43939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51903","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42525","activity_ticket_id":"42859","ticket_reference":"HDT43940","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51904","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

08\/11\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42526","activity_ticket_id":"42859","ticket_reference":"HDT43940","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51905","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42527","activity_ticket_id":"42860","ticket_reference":"HDT43941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"switches are not working ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/19","activity_end":"2019-10-21 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51906","activity_notes":"Yes the bulbs work because, I am sure about that. The problem are the switches that dont work, they dont click when being pressed almost as if they were blockedReddan can you take a look at the automatic light in the common area outside the door. ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42528","activity_ticket_id":"42861","ticket_reference":"HDT43942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/19","activity_end":"2019-10-21 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51907","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

25\/10\/2019 15:03 (sandra)<\/b>Gas safety completed and sentPat test to be scheduled <\/p>

11\/11\/2019 15:18 (jane)<\/b>Supplied and fitted new CO2 alarm <\/p>

10\/12\/2019 16:39 (sandra)<\/b>BOOKED FOR THURSDAY 12TH<\/p>

13\/12\/2019 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42529","activity_ticket_id":"42861","ticket_reference":"HDT43942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/19","activity_end":"2019-10-21 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51908","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 15:03 (sandra)<\/b>Gas safety completed and sentPat test to be scheduled <\/p>

11\/11\/2019 15:18 (jane)<\/b>Supplied and fitted new CO2 alarm <\/p>

10\/12\/2019 16:39 (sandra)<\/b>BOOKED FOR THURSDAY 12TH<\/p>

13\/12\/2019 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42530","activity_ticket_id":"42862","ticket_reference":"HDT43943","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - 2nd floor leak","ticket_address_1":"11 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/19","activity_end":"2019-10-22 09:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51909","activity_notes":"2nd floor leak","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2019 08:06 (sandra)<\/b>She sent photos over and 2nd floor was flooded and didn't know where it was coming from.I said i would be an hour but on arrival the cleaners had cleaned it all up and the area was bone dry. Security said it was coming out of the toilets. I found a plunger inside but security said it has always been there. I suspected a toilet was blocked and someone has cleared it. Found one toilet continuously running into the pan and if this was blocked then could have been the reason for flood.Turned off water and locked the door. Checked all other areas but could find no faults.I reported back to Timmy and send her photos of the dry floor<\/p>

22\/10\/2019 08:07 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42531","activity_ticket_id":"42852","ticket_reference":"HDT43933","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51910","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

11\/11\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42532","activity_ticket_id":"42852","ticket_reference":"HDT43933","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/19","activity_end":"2019-11-01 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51911","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42533","activity_ticket_id":"42863","ticket_reference":"HDT43944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/19","activity_end":"2019-10-22 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51912","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42534","activity_ticket_id":"42758","ticket_reference":"HDT43839","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace light fitting","ticket_address_1":"Flat 1","ticket_address_2":"43a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/19","activity_end":"2019-10-22 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51913","activity_notes":"could we please replace this light fitting ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 16:03 (sandra)<\/b>Take details of bathroom mirror light and order replacement<\/p>

21\/10\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>

22\/10\/2019 10:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/10\/2019 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42535","activity_ticket_id":"42864","ticket_reference":"HDT43945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13226 - Flat 4.2, 28 Lisle Street ","ticket_address_1":"Flat 4.2, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/10\/19","activity_end":"2019-10-29 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51914","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 15:03 (sandra)<\/b>to be scheduled <\/p>

30\/10\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42536","activity_ticket_id":"42865","ticket_reference":"HDT43946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51915","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42537","activity_ticket_id":"42865","ticket_reference":"HDT43946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/19","activity_end":"2019-12-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51916","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 14:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42538","activity_ticket_id":"42866","ticket_reference":"HDT43947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51917","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 14:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42539","activity_ticket_id":"42866","ticket_reference":"HDT43947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51918","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 14:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42540","activity_ticket_id":"42867","ticket_reference":"HDT43948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51919","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":"1","ticket_notes_combined":"

05\/12\/2019 11:01 (sandra)<\/b>Whirlpool Fridge Freezer Class 1 Kitchen <\/p>

09\/12\/2019 14:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42541","activity_ticket_id":"42867","ticket_reference":"HDT43948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51920","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2019 11:01 (sandra)<\/b>Whirlpool Fridge Freezer Class 1 Kitchen <\/p>

09\/12\/2019 14:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42542","activity_ticket_id":"42868","ticket_reference":"HDT43949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Flat 2","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51921","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42543","activity_ticket_id":"42868","ticket_reference":"HDT43949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Flat 2","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51922","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42544","activity_ticket_id":"42869","ticket_reference":"HDT43950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51923","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42545","activity_ticket_id":"42869","ticket_reference":"HDT43950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - DEC","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51924","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - DEC","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42546","activity_ticket_id":"42870","ticket_reference":"HDT43951","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"It has been reported that there is smelly water in the pit and should be pumped out. ","ticket_address_1":"Melbourne House ","ticket_address_2":"27-29 Collingham Road ","ticket_town":"London","ticket_county":"Bedfordshire","ticket_postcode":"SW5 0NU","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/19","activity_end":"2019-11-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51925","activity_notes":"It has been reported that there is smelly water in the pit and should be pumped out. We would therefore ask that you contact your plumbing contractor to have it all cleaned \/ pumped out, we would have to attend with them to give them access into the pit. Please let us know once this has been arranged. ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 09:48 (sandra)<\/b>booked for Tuesday <\/p>

06\/11\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42547","activity_ticket_id":"42871","ticket_reference":"HDT43952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st November ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51926","activity_notes":"To be completed by the 8th of November.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2019 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42548","activity_ticket_id":"42872","ticket_reference":"HDT43953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/19","activity_end":"2019-10-22 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51927","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42549","activity_ticket_id":"42873","ticket_reference":"HDT43954","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Gas Test ","ticket_address_1":"Admiral Codrington","ticket_address_2":"17 Mossop Street, South Kensington ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2LY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/19","activity_end":"2019-10-22 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51928","activity_notes":"Gas Test Carry out CP12 and upload certificate when complete. Please flag any remedial works and upload as a quote if over 1000.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 14:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42550","activity_ticket_id":"42798","ticket_reference":"HDT43879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door sticking and check walls are dry","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/19","activity_end":"2019-10-22 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51929","activity_notes":"Could we attend and take a look at the front door of Flat 9 25 Garrick as it seems to be sticking and while there can we please check the walls are now dry from the recent leak. If so, Can we arrange redecs please. ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:21 (sandra)<\/b>waiting on access <\/p>

22\/10\/2019 14:35 (sandra)<\/b>Complete, overhauled apartment door, lubricated, adjusted hinges ECT and tested all walls in corridor with a damp meter which read at zero,this means decoration can proceed .<\/p>

30\/10\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42551","activity_ticket_id":"42874","ticket_reference":"HDT43955","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"shower door in guest bedroom ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/19","activity_end":"2019-10-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51930","activity_notes":"shower door in guest bedroom ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 08:30 (sandra)<\/b>Door was stuck. Bottom and top wheels was very very loose.Managed to tighten up. Door now opening and closing but doesn't seem to run correctly. Door at bottom where metal has been rubbing against each other. Unable to raise door up<\/p>

01\/11\/2019 09:59 (sandra)<\/b>new shower door is required. one to be sourced <\/p>

10\/12\/2019 16:37 (sandra)<\/b>ordered shower door but supplier has now said it is discontinued. <\/p>

11\/12\/2019 10:00 (jane)<\/b>Shower door arriving either Friday 13th December or Monday 16th December, was on back order <\/p>

10\/01\/2020 12:57 (sandra)<\/b>BOOKED FOR TUESDAY 14TH <\/p>

14\/01\/2020 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42552","activity_ticket_id":"42875","ticket_reference":"HDT43956","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Ligths wont switch on 3rd floor","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/19","activity_end":"2019-10-22 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51931","activity_notes":"lights wont switch on - 3rd floor `","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42553","activity_ticket_id":"42877","ticket_reference":"HDT43958","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Happy Lemon","ticket_address_2":"23 Newport Court ","ticket_town":"`","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/10\/19","activity_end":"2019-10-22 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51932","activity_notes":"Emily@Cuppacha 23 Newport Ct has asked if you can investigate leak from their wc into the store room of Happy Lemon 24 Newport Ct (vid)She can be contacted on 07515 030602 ","activity_timesheet":"1","ticket_notes_combined":"

25\/10\/2019 15:08 (sandra)<\/b>ordered parts <\/p>

28\/10\/2019 15:51 (sandra)<\/b>TUESDAY <\/p>

29\/10\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42554","activity_ticket_id":"42878","ticket_reference":"HDT43959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer\/dryer","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"22\/10\/19","activity_end":"2019-10-22 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51933","activity_notes":"investigate and repair washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42555","activity_ticket_id":"42879","ticket_reference":"HDT43960","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heated towel rail","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/19","activity_end":"2019-10-23 09:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51934","activity_notes":"The heated towel rail in the en-suite bathroom does not seem to cool down, despite being turned off 2 days ago.We have checked it & removed the fuse from the spur & switched off from the main fuse board but it still remains hot.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 13:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42556","activity_ticket_id":"42881","ticket_reference":"HDT43962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into salon","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/19","activity_end":"2019-10-23 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51935","activity_notes":"Please raise a work order for Reddan to investigate leak into treatment room @ Maple Salon 24a Newport Ct","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2019 11:27 (sandra)<\/b>Not leaking but stain on ceiling.Tenants noticed it yesterday and reported it. Need access into flat 2 to check but I don't think any bathroom is above. <\/p>

25\/10\/2019 14:09 (sandra)<\/b>Sorry not sure what to do on this one.Probably easier to mention what is not leaking But.....Shower doors are leaking These may need new or removed and re fixed.The seals on door is worn.Water escaping at both sides.Waste pipe looks ok.Retightened waste. OkHand basin taps are leaking Suggest new taps with flexi pipes.Timber behind toilet is blown. Need to remove and check behind for any leaksKitchen seal is leaking and evidence of pipes leaking. Water residue at floor under sink. Hot water at some point has discharged causing scale on pipework.<\/p>

28\/10\/2019 14:26 (sandra)<\/b>quote needed to replace shower door <\/p>

29\/10\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42557","activity_ticket_id":"42806","ticket_reference":"HDT43887","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"High level external lights ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/19","activity_end":"2019-10-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51936","activity_notes":"Please can you book in the above Job. This is for the external lights on the estate that need lamps to be changed.","activity_timesheet":"1","ticket_notes_combined":"

25\/10\/2019 14:30 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42558","activity_ticket_id":"42882","ticket_reference":"HDT43963","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To cut large stone sample in half ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/19","activity_end":"2019-10-23 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51937","activity_notes":"To cut large stone sample in half ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2019 09:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42559","activity_ticket_id":"42883","ticket_reference":"HDT43964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13224 - 1-3 Rupert Court - Item (1) only ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/19","activity_end":"2019-10-23 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51938","activity_notes":"To supply and fit new deadlock with thumb turn to door and inside emergency turn cover with signage stating in case of fire break dome and turn cover","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 15:07 (sandra)<\/b>order parts <\/p>

01\/11\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2019 11:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2019 11:26 (sandra)<\/b>signage ordered - to be fitted <\/p>

11\/11\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42560","activity_ticket_id":"42884","ticket_reference":"HDT43965","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"More signage required ","ticket_address_1":"2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/10\/19","activity_end":"2019-10-23 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51939","activity_notes":"The tenant in flat A would like the following post box to have " G. TSELIOS ESQ.", labelled on it and the buzzer also be labeled, " 6A G. TSELIOS ESQ. " labelled on it.","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2019 11:29 (sandra)<\/b>booked for w\/c 4\/11<\/p>

15\/11\/2019 14:10 (jane)<\/b>signs being fitted next week <\/p>

22\/11\/2019 14:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42561","activity_ticket_id":"42886","ticket_reference":"HDT43967","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 2nd December - move in date 6th December ","ticket_address_1":"Flat 3","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51940","activity_notes":"inter-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 08:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42562","activity_ticket_id":"42887","ticket_reference":"HDT43968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating issue ","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51941","activity_notes":"Please raise a work order for Reddan to attend to Flat 6 Exeter Mansion, Shaftesbury Av, to investigate central heating issue Tenant Sandhu Tanvir can be contacted on 07967 142 608 for access ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 15:06 (sandra)<\/b>Tenant has put on hold to see how it is over the weekend <\/p>

29\/10\/2019 10:33 (sandra)<\/b>thursday at 8 am <\/p>

06\/11\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 11:34 (jane)<\/b>New progammer <\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42563","activity_ticket_id":"42888","ticket_reference":"HDT43969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 2nd December - moves in on 5th December ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51942","activity_notes":"Please raise a work order for Reddan to carry our pre tenancy checks on 2nd Dec.Reddan, please book this in. New tenant move in date 5th Dec","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 09:41 (sandra)<\/b>Booked for Wednesday with keys <\/p>

03\/12\/2019 14:00 (sandra)<\/b>all works completed. Washing machine booked for Wednesday <\/p>

05\/12\/2019 11:43 (sandra)<\/b>quote for blinds <\/p>

09\/12\/2019 10:56 (sandra)<\/b>retightened pump and removed debris from filter <\/p>

09\/12\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42564","activity_ticket_id":"42885","ticket_reference":"HDT43966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/10\/19","activity_end":"2019-10-23 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51943","activity_notes":"damp in the corner of one room","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 11:02 (sandra)<\/b>need to return to put in access panel to investigate further. <\/p>

28\/10\/2019 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42565","activity_ticket_id":"42889","ticket_reference":"HDT43970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"apply grease to the gate ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/19","activity_end":"2019-10-23 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51944","activity_notes":"Please raise a work order for Reddan to apply grease to the main gate.Tenant reported : Flat 3 tenant reported on annoying squeaking sound each time it's opened. He can hear this from his bedroom.","activity_timesheet":"1","ticket_notes_combined":"

24\/10\/2019 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42566","activity_ticket_id":"41998","ticket_reference":"HDT43079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"binds and shower head and lights -RE-ATTENDING MORNING OF TUESDAY 6TH AUGUST ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/19","activity_end":"2019-10-23 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51945","activity_notes":"could you please ask somebody to come to the flat to fix the blinds, one broke the other day. Also, the shower head is very weak and I would appreciate somebody looking into that. Could a worker come quite early some time this coming week?An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps. please attend when blind is being fitted ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2019 08:59 (sandra)<\/b>Shower head replaced,Blind is broken beyond repair,Measurements for the new blind will be:-White wood with 50mm slats,Width 1180mmDrop 1780mm.An electrician will also need to attend to bathroom lights which remain dull constantly and under cupboard lights in the kitchen which requires new lamps.<\/p>

23\/07\/2019 11:43 (sandra)<\/b>ELECTRICIAN TO ATTEND WHEN BLIND IS FITTED <\/p>

01\/08\/2019 10:09 (jane)<\/b>Blind is being fitted on Friday at 9am <\/p>

01\/08\/2019 10:11 (jane)<\/b>Tenant only wants a morning appointment at 9am to give access 07947 655898<\/p>

02\/08\/2019 09:23 (jane)<\/b>New blind fitted <\/p>

05\/08\/2019 13:04 (jane)<\/b>Light fittings on order <\/p>

06\/08\/2019 10:15 (jane)<\/b>Lights in bathroom havs been replaced.Bulb to under counter lights also replaced but need to source glass for these lights, on order Blind also needs to be re-ordered as incorrect material <\/p>

03\/09\/2019 15:00 (sandra)<\/b>TENANT WILL ADVISE WHEN THEY WANT THE BLINDS FITTED <\/p>

08\/10\/2019 15:24 (sandra)<\/b>to fit blinds on friday 11th at 8 am <\/p>

11\/10\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42567","activity_ticket_id":"42891","ticket_reference":"HDT43972","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/19","activity_end":"2019-11-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51946","activity_notes":"- slow draining kitchen sink- broken toilet flush - leaking shower hose","activity_timesheet":"1","ticket_notes_combined":"

24\/10\/2019 11:03 (sandra)<\/b>parts to be ordered <\/p>

08\/11\/2019 11:30 (sandra)<\/b>asked for access on Tuessday <\/p>

14\/11\/2019 09:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42568","activity_ticket_id":"42892","ticket_reference":"HDT43973","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Pest control assistance ","ticket_address_1":"Flat 5.1","ticket_address_2":"14\/16 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/19","activity_end":"2019-11-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51947","activity_notes":"Could I please request one of your guys meets us at:Flat 5.114\/16 Rupert StreetLondonW1D 6DDAt 9am on Friday 1st November for probably half a day to remove the appliances whilst we carry out proofing.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2019 09:59 (sandra)<\/b>Sorry to be a pain but we cant get access to this one on Friday until 10am, could you please let Travis know.<\/p>

01\/11\/2019 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42569","activity_ticket_id":"42893","ticket_reference":"HDT43974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13227 - Flat 8, Exeter Mansions","ticket_address_1":"Flat 8, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/10\/19","activity_end":"2019-10-23 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51948","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2019 15:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42570","activity_ticket_id":"42874","ticket_reference":"HDT43955","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"shower door in guest bedroom ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/01\/20","activity_end":"2020-01-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51949","activity_notes":"shower door in guest bedroom ","activity_timesheet":"1","ticket_notes_combined":"

24\/10\/2019 08:30 (sandra)<\/b>Door was stuck. Bottom and top wheels was very very loose.Managed to tighten up. Door now opening and closing but doesn't seem to run correctly. Door at bottom where metal has been rubbing against each other. Unable to raise door up<\/p>

01\/11\/2019 09:59 (sandra)<\/b>new shower door is required. one to be sourced <\/p>

10\/12\/2019 16:37 (sandra)<\/b>ordered shower door but supplier has now said it is discontinued. <\/p>

11\/12\/2019 10:00 (jane)<\/b>Shower door arriving either Friday 13th December or Monday 16th December, was on back order <\/p>

10\/01\/2020 12:57 (sandra)<\/b>BOOKED FOR TUESDAY 14TH <\/p>

14\/01\/2020 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42571","activity_ticket_id":"42894","ticket_reference":"HDT43975","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"toilet not flushing","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"Bedfordshire","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/10\/19","activity_end":"2019-10-24 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51950","activity_notes":"2nd floor disabled toilet not flushing ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 11:04 (sandra)<\/b>parts ordered <\/p>

28\/10\/2019 12:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42572","activity_ticket_id":"42895","ticket_reference":"HDT43976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - water leak","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/19","activity_end":"2019-10-24 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51951","activity_notes":"water leak23\/10\/2019 19:04 Darren Campbell: Rex from Cafe TPT informed Mapp out of hours that there is awater leak coming from Mapp office above & leaking through into Cafe TPT ceiling onto the first floor,21 Wardour Street, London, WD1 6PN. Rex Mobile No:0782517882923\/10\/2019 19:20 Darren.Campbell: Mapp spoke to Reddan & forwarded details over to them.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2019 08:48 (sandra)<\/b>MJ Mapp helpdesk called regarding leak from Lillians office into 1st floor restaurant.Found possibly the reason but needs investigating. Water running slowly into kitchen sink on 3rd floor Turned off.Toilet below in corner is a box surrounding pipework and cables. Small access panel just enough to get arm inside and could feel wetness on floor level to left of waste pipe but unable to see where it was leaking from. Felt copper pipes which seems ok.Turned water off to area but needs further investigation and larger access panel. Checked this morning and leak has stopped.Travis has now turned water back on<\/p>

24\/10\/2019 08:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42573","activity_ticket_id":"42896","ticket_reference":"HDT43977","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check fire\/smoke detectors","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/19","activity_end":"2019-10-24 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51952","activity_notes":"Please raise a work order for Reddan to check on the fire\/smoke detectors.Tenant reported : detectors beeping all night but too high to get to it.Reddan , you will need a ladder to get to the detectors and please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42574","activity_ticket_id":"42897","ticket_reference":"HDT43978","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LEAK","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/19","activity_end":"2019-10-24 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51953","activity_notes":"Water has been turned off by TPT restaurant ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 10:37 (sandra)<\/b>Check leak. Need to open up box surround<\/p>

28\/10\/2019 10:28 (sandra)<\/b>MJ Mapp helpdesk called regarding leak from Lillians office into 1st floor restaurant.Found possibly the reason but needs investigating. Water running slowly into kitchen sink on 3rd floor Turned off.Toilet below in corner is a box surrounding pipework and cables. Small access panel just enough to get arm inside and could feel wetness on floor level to left of waste pipe but unable to see where it was leaking from. Felt copper pipes which seems ok.Turned water off to area but needs further investigation and larger access panel. Checked this morning and leak has stopped.Travis has now turned water back on<\/p>

31\/10\/2019 14:33 (sandra)<\/b>2nd leak was a leaking stop cock that has been replacedoriginal leak needs to be dealt with <\/p>

21\/11\/2019 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42575","activity_ticket_id":"42898","ticket_reference":"HDT43979","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty lock","ticket_address_1":"13&15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/10\/19","activity_end":"2019-10-24 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51954","activity_notes":"Please attend site to fix the front door lock that is faulty15 Travistock St","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42576","activity_ticket_id":"42688","ticket_reference":"HDT43769","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"measurement of window blinds ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/10\/19","activity_end":"2019-10-24 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51955","activity_notes":"measurement of window blinds Tuesday at 9 am","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2019 09:57 (jane)<\/b>Blind on order, 5 working days lead-time <\/p>

09\/10\/2019 15:49 (sandra)<\/b>blinds ordered <\/p>

14\/10\/2019 11:03 (jane)<\/b>GIVEN A PRICE ALSO <\/p>

22\/10\/2019 08:46 (sandra)<\/b>provisionally booked for Thursday <\/p>

25\/10\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42577","activity_ticket_id":"42837","ticket_reference":"HDT43918","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"tap has come loose ","ticket_address_1":"1st Floor ","ticket_address_2":"4 Matthew Parker Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/10\/19","activity_end":"2019-10-24 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51956","activity_notes":"Can you arrange for someone to attend to the above as a section of the tap has come loose and needs to be re-stuck.If you can arrange this ASAP that would be appreciated.","activity_timesheet":"1","ticket_notes_combined":"

24\/10\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>

28\/10\/2019 10:49 (sandra)<\/b>Welded tap and left working <\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42578","activity_ticket_id":"42899","ticket_reference":"HDT43980","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replace time clock","ticket_address_1":"Basement of Shelton Street ","ticket_address_2":"Shelton Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/19","activity_end":"2019-10-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51957","activity_notes":"I need a time clock to be replaced on the above location. Alan is aware ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 14:26 (sandra)<\/b>order time clock will be fitted 4th November <\/p>

05\/11\/2019 12:09 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 11:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 11:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42579","activity_ticket_id":"42900","ticket_reference":"HDT43981","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into bathroom","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/19","activity_end":"2019-10-24 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51958","activity_notes":"Flat 3 has a leak into their bathroom can someone attend asap. SD Please raise a job for Reddan ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 15:18 (sandra)<\/b>gully blocked. brickwork saturated and roof in need of repair.cleared gully but weather too wet for repairs. <\/p>

25\/10\/2019 10:38 (sandra)<\/b>Report below. We have cleared the gulley again and this may have stopped the leak. We will need to see if it persists.There are pictures of the other issues but you may not want these dealt with if the leak has now stopped.<\/p>

25\/10\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42580","activity_ticket_id":"42901","ticket_reference":"HDT43982","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak into basement ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/10\/19","activity_end":"2019-10-24 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51959","activity_notes":"leak into basement through window ","activity_timesheet":"1","ticket_notes_combined":"

25\/10\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42581","activity_ticket_id":"42760","ticket_reference":"HDT43841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator controller","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/19","activity_end":"2019-10-24 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51960","activity_notes":"To attend site to check on the radiator controllerReddan, gas engineer is aware and has been informed to attend","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2019 08:23 (sandra)<\/b>materials on order <\/p>

07\/11\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42582","activity_ticket_id":"42769","ticket_reference":"HDT43850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace fireman switch","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/19","activity_end":"2019-10-24 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51961","activity_notes":"Please raise a work order for Reddan to replace the FIREMAN SWITCH panel at 34A Rupert street.","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2019 16:49 (sandra)<\/b>ordered <\/p>

07\/11\/2019 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42583","activity_ticket_id":"42791","ticket_reference":"HDT43872","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/11178 - 16 New Cavendish Street","ticket_address_1":"16 New Cavendish Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/19","activity_end":"2019-10-24 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51962","activity_notes":"To change the back doorTo carefully remove rear door and existing ironmongery and refit to existing side to allow door to swinginwards but from the left hand side.Make good and redecorate disturbed areas on completion","activity_timesheet":"1","ticket_notes_combined":"

11\/12\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>

13\/12\/2019 15:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/12\/2019 15:38 (sandra)<\/b>Sorry we now would like to go ahead with this. Would Trever be available next week?Trevor turned up out of the blue this week having instructed this months ago and so I was not prepared, there had been some doubts but the building do now want this carrying out.I look forward to hearing from you<\/p>

16\/12\/2019 13:56 (sandra)<\/b>emailed for Thursday <\/p>

16\/12\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42584","activity_ticket_id":"42890","ticket_reference":"HDT43971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator issues ","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/19","activity_end":"2019-10-25 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51963","activity_notes":"issues with the radiator left radiator in the room looking onto the street, doesnt seem to work. At least it was never heated when the boiler and all other radiators were switched on.","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 11:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42585","activity_ticket_id":"42902","ticket_reference":"HDT43983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"EXTRACTOR HOOD LEAKING ","ticket_address_1":"Flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/19","activity_end":"2019-10-25 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51964","activity_notes":"Water running through extractor hood. Theres water dripping down from the extractor hood.","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 15:06 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 10:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42586","activity_ticket_id":"42903","ticket_reference":"HDT43984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13228 - First Floor, 72 Shaftesbury Avenue ","ticket_address_1":"First Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/19","activity_end":"2019-10-24 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51965","activity_notes":"To gain access to and disconnect and remove 3No dentist signs and dispose of correctly at waste transfer site.","activity_timesheet":"1","ticket_notes_combined":"

25\/10\/2019 15:05 (sandra)<\/b>to be scheduled <\/p>

18\/11\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42587","activity_ticket_id":"42903","ticket_reference":"HDT43984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13228 - First Floor, 72 Shaftesbury Avenue ","ticket_address_1":"First Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/19","activity_end":"2019-11-18 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51966","activity_notes":"To gain access to and disconnect and remove 3No dentist signs and dispose of correctly at waste transfer site.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 15:05 (sandra)<\/b>to be scheduled <\/p>

18\/11\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42588","activity_ticket_id":"42904","ticket_reference":"HDT43985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/10\/19","activity_end":"2019-10-25 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51967","activity_notes":"Please raise a work order for Reddan to investigate this morning.Reddan, please collect keys from site office","activity_timesheet":"1","ticket_notes_combined":"

25\/10\/2019 13:08 (sandra)<\/b>box gulley in Flat 4.1 was blocked <\/p>

25\/10\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42589","activity_ticket_id":"42905","ticket_reference":"HDT43986","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cabinet door loose ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/19","activity_end":"2019-10-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51968","activity_notes":"The screws securing the upper hinge of the upper cabinet in the kitchen to the right of the extractor have pulled loose from the cabinet frame. I filled the screw holes with putty, thinking I could create a firm grip to reattach the hinge. However, the screws do not have pointed shafts to reattach manually and I do not have a drill to make new screw holes.","activity_timesheet":"1","ticket_notes_combined":"

28\/10\/2019 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42590","activity_ticket_id":"42793","ticket_reference":"HDT43874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 DOOR KNOBS ARE LOOSE ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/19","activity_end":"2019-11-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51969","activity_notes":"Can you attend today between 12 - 2pm to look at 2 door knobsTenant Eric will be at home","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2019 12:49 (sandra)<\/b>one handle replaced, the other handle has to be ordered in<\/p>

18\/10\/2019 15:43 (jane)<\/b>Long 6 inch tubular latches on order <\/p>

01\/11\/2019 11:50 (sandra)<\/b>emailed for access to fit new handle on Monday or Tuesday <\/p>

05\/11\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42591","activity_ticket_id":"42906","ticket_reference":"HDT43987","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Move screens","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/19","activity_end":"2019-11-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51970","activity_notes":"move screens","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42592","activity_ticket_id":"42907","ticket_reference":"HDT43988","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13243 - Flat 2, 23 Charlotte Street ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51971","activity_notes":"To disconnect and remove existing hob and dispose off correctly.To then supply and fit new Neff gas hob to match existing, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 12:38 (sandra)<\/b>asked for access on Tuesday 19th<\/p>

26\/11\/2019 11:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42593","activity_ticket_id":"42908","ticket_reference":"HDT43989","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking into property","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/10\/19","activity_end":"2019-10-25 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51972","activity_notes":"Ive just discovered more leaks. This time in the stairs and just behind the front door. Dont think theres anything that needs doing now, but thought Id make you aware in any case.","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 13:41 (sandra)<\/b>emailed for access <\/p>

28\/10\/2019 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42594","activity_ticket_id":"42909","ticket_reference":"HDT43990","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13245 - Flat 4, 23 Charlotte Street ","ticket_address_1":"Flat 4, 23 Charltotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/19","activity_end":"2019-12-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51973","activity_notes":"To disconnect and remove existing and supply and install new 1No new LED light fitting with driver unit to bedroom and 1No to lounge, commission completion and leave in full working order on completion ","activity_timesheet":"1","ticket_notes_combined":"

02\/01\/2020 15:56 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 16:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 15:09 (sandra)<\/b>Job now complete Replaced 2 LED drivers with lights 2 hrs Materials cost unknown but about 200 Ryness account Parking 10<\/p>

08\/01\/2020 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42595","activity_ticket_id":"42910","ticket_reference":"HDT43991","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak from boiler ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/19","activity_end":"2019-10-25 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51974","activity_notes":"Would Roy be able to attend to a leak in flat 6, 127 LA today?Tenant reported a leak from above the boiler.I have had a chat with Michael and he did mention that he was called away for the rest of the day so he cant attend but he also mentioned it would be good practice to at least take a look at it as it might not even be an issue with the boiler.Please let me know.","activity_timesheet":"1","ticket_notes_combined":"

25\/10\/2019 15:34 (sandra)<\/b>condenser pipe leaking <\/p>

06\/11\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42596","activity_ticket_id":"42911","ticket_reference":"HDT43992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in bathroom from above ","ticket_address_1":"Flat 2 and 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/19","activity_end":"2019-10-25 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51975","activity_notes":"I just got back home and noticed there is a leak in our bathroom from the flat above. There is a stain in the ceiling and water is dripping down from the light. As there is quite a lot of water dripping it would be great if someone could fix this ASAP as the floor in our bathroom is flooded. ","activity_timesheet":"1","ticket_notes_combined":"

28\/10\/2019 10:18 (sandra)<\/b>Not flooded at all.Leak from skylight above but can not pin point how water is getting in.Does it need removing and seals replaced. Top level timber has been wet and is bowed. Side is very dirty suggesting wind is blowing in the dirt Water streaks running down behind ladder. Checked roof and this seems ok.Needs further investigation<\/p>

28\/10\/2019 10:18 (sandra)<\/b>returning Monday <\/p>

28\/10\/2019 16:01 (sandra)<\/b>There is an electric canopy skylight (plastic) which sits on a metal frame then secured onto timber. The plastic appears to have lifted especially in the corners and we believe this is part of the rain leaking into the property. We have tried to tighten the bolts but we feel this is for a company that specialises in this area..The timber that this sits on is another problem which is also allowing water ingress. Timber decking would need to be lifted to try and access and carry out repairs to the timber.Danny has looked at this and if a quote is required then please ask him.Do we know any specialists or should we try and deal with it??Would need two people and best part of day to do so<\/p>

31\/10\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42597","activity_ticket_id":"42912","ticket_reference":"HDT43993","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak from the roof ","ticket_address_1":"11 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/10\/19","activity_end":"2019-10-25 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51976","activity_notes":"Can we have a call out please to the above property as they have another leak from the roof? We have asked for the gutters and gulleys to be cleared and are not sure if this has been done or not and also whether there is another issue going on.","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2019 15:52 (sandra)<\/b>WEDNESDAY <\/p>

31\/10\/2019 14:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42598","activity_ticket_id":"42910","ticket_reference":"HDT43991","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak from boiler ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/19","activity_end":"2019-10-25 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51977","activity_notes":"Would Roy be able to attend to a leak in flat 6, 127 LA today?Tenant reported a leak from above the boiler.I have had a chat with Michael and he did mention that he was called away for the rest of the day so he cant attend but he also mentioned it would be good practice to at least take a look at it as it might not even be an issue with the boiler.Please let me know.","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2019 15:34 (sandra)<\/b>condenser pipe leaking <\/p>

06\/11\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42599","activity_ticket_id":"42913","ticket_reference":"HDT43994","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate bedroom - water damaged area","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/10\/19","activity_end":"2019-10-28 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51978","activity_notes":"redecoration after leak into bedroom ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2019 12:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42600","activity_ticket_id":"42914","ticket_reference":"HDT43995","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"odour from bathroom ","ticket_address_1":"Flat 10","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/19","activity_end":"2019-10-28 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51979","activity_notes":"We are still having an issue in the above bathroom with bad odour. We believe that we have put the shower trap back correctly but smell persists. Please arrange to send someone out to investigate. ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2019 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42601","activity_ticket_id":"42915","ticket_reference":"HDT43996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51980","activity_notes":"While the radiator has successfully been repaired, a different problem has arisen: Since today in the morning, the entire boiler isnt working and we therefore have no hot water or heating. The display shows error code F22, pressure is at 0.3 bar. ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2019 12:08 (sandra)<\/b>expension vessel has gone - new one ordered <\/p>

31\/10\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42602","activity_ticket_id":"42916","ticket_reference":"HDT43997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51981","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42603","activity_ticket_id":"42917","ticket_reference":"HDT43998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no power heating or hot water ","ticket_address_1":"Flat 2","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/19","activity_end":"2019-10-28 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51982","activity_notes":"no power heating or hot water ","activity_timesheet":"1","ticket_notes_combined":"

28\/10\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42604","activity_ticket_id":"42918","ticket_reference":"HDT43999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/19","activity_end":"2019-10-28 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51983","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2019 09:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42605","activity_ticket_id":"42919","ticket_reference":"HDT44000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate toilet seat ","ticket_address_1":"2nd floor ","ticket_address_2":"19 Gerrarrd Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/19","activity_end":"2019-10-28 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51984","activity_notes":"reinstate toilet seat ","activity_timesheet":"1","ticket_notes_combined":"

28\/10\/2019 11:43 (jane)<\/b>3 working days lead-time on toilet seat <\/p>

28\/10\/2019 12:42 (sandra)<\/b>new seat ordered <\/p>

06\/11\/2019 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42606","activity_ticket_id":"42881","ticket_reference":"HDT43962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into salon","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/19","activity_end":"2019-10-28 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51985","activity_notes":"Please raise a work order for Reddan to investigate leak into treatment room @ Maple Salon 24a Newport Ct","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2019 11:27 (sandra)<\/b>Not leaking but stain on ceiling.Tenants noticed it yesterday and reported it. Need access into flat 2 to check but I don't think any bathroom is above. <\/p>

25\/10\/2019 14:09 (sandra)<\/b>Sorry not sure what to do on this one.Probably easier to mention what is not leaking But.....Shower doors are leaking These may need new or removed and re fixed.The seals on door is worn.Water escaping at both sides.Waste pipe looks ok.Retightened waste. OkHand basin taps are leaking Suggest new taps with flexi pipes.Timber behind toilet is blown. Need to remove and check behind for any leaksKitchen seal is leaking and evidence of pipes leaking. Water residue at floor under sink. Hot water at some point has discharged causing scale on pipework.<\/p>

28\/10\/2019 14:26 (sandra)<\/b>quote needed to replace shower door <\/p>

29\/10\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42607","activity_ticket_id":"42920","ticket_reference":"HDT44001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator is leaking and bedroom radiator doesnt get hot ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7JJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51986","activity_notes":"Tenant Greg Naygel 07810090000 reporting a radiator in the kitchen has a slow leak at the bottom andalso radiator in the top bedroom turns on but doesn't get hot.ALL THE HEATING AND HOT WATER HAS GONE NOW ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 09:07 (sandra)<\/b>Expansion vessel has been removed and recharged and refitted. Heating now working. Leak has been repaired. <\/p>

31\/10\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2019 10:01 (sandra)<\/b>changing a condense pipe <\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42608","activity_ticket_id":"42921","ticket_reference":"HDT44002","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13244 - 111 Harley Street, London, W1","ticket_address_1":"111 Harley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/19","activity_end":"2019-10-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51987","activity_notes":"Following inspection traced source of leak to broken window and conservatory in poor condition, to allow to carry out boarding of window as required and also to carry out remedial repairs to conservatory area and seal on completion.","activity_timesheet":"1","ticket_notes_combined":"

28\/10\/2019 15:49 (sandra)<\/b>BOOKED FOR WEDNESDAY <\/p>

30\/10\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42609","activity_ticket_id":"42921","ticket_reference":"HDT44002","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13244 - 111 Harley Street, London, W1","ticket_address_1":"111 Harley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/10\/19","activity_end":"2019-10-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51988","activity_notes":"Following inspection traced source of leak to broken window and conservatory in poor condition, to allow to carry out boarding of window as required and also to carry out remedial repairs to conservatory area and seal on completion.","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2019 15:49 (sandra)<\/b>BOOKED FOR WEDNESDAY <\/p>

30\/10\/2019 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42610","activity_ticket_id":"42922","ticket_reference":"HDT44003","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/12660 - Flat 2, 27 Slingsby Place","ticket_address_1":"Flat 2, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/19","activity_end":"2019-11-04 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51989","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42611","activity_ticket_id":"42923","ticket_reference":"HDT44004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13248 - Flat 5, 30 Rathbone Place","ticket_address_1":"Flat 5, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51990","activity_notes":"Flat 5 boiler is producing a high pitch whistle when on low fire. This is being caused by the gas valve and will need replacing to solve the problem, to allow to strip down boiler and supply and fit new gas valve, test, commission and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 12:27 (sandra)<\/b>Booked for Tuesday 19th<\/p>

22\/11\/2019 13:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42612","activity_ticket_id":"42924","ticket_reference":"HDT44005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13242 - Flat 4, 5 Charlotte Place","ticket_address_1":"Flat 4, 5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/11\/19","activity_end":"2019-11-19 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51991","activity_notes":"Redecoration Works ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 10:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42613","activity_ticket_id":"42925","ticket_reference":"HDT44006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13249 - Flat 6, 30 Rathbone Place","ticket_address_1":"Flat 6, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51992","activity_notes":"Flat 6 has damaged flow and return valves, (probably by somebody using a screwdriver to operate) which will make re-filling nearly impossible, to allow to replace flow and return valves, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>

11\/11\/2019 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42614","activity_ticket_id":"42926","ticket_reference":"HDT44007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light switch is jammed ","ticket_address_1":"Top floor Flat ","ticket_address_2":"80 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/19","activity_end":"2019-10-28 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51993","activity_notes":"He called saying that the ceiling light switch was jammed and asked for it to be fixedHe called on 07767767387","activity_timesheet":"1","ticket_notes_combined":"

29\/10\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42615","activity_ticket_id":"42927","ticket_reference":"HDT44008","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"All toilets are blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/19","activity_end":"2019-10-28 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51994","activity_notes":"urgent all toilets are blocked ","activity_timesheet":"1","ticket_notes_combined":"

28\/10\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 15:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/10\/2019 15:17 (sandra)<\/b>booked for wednesday <\/p>

30\/10\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42616","activity_ticket_id":"42928","ticket_reference":"HDT44009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MAKE SAFE THE WOODEN BARRIER ","ticket_address_1":"South Service yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/19","activity_end":"2019-10-28 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51995","activity_notes":"Make safe the wooden barrier","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2019 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42617","activity_ticket_id":"42929","ticket_reference":"HDT44010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler issues","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51996","activity_notes":"boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42618","activity_ticket_id":"42697","ticket_reference":"HDT43778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement shower tray","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"01\/11\/19","activity_end":"2019-11-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51997","activity_notes":"replacement shower tray - Take pictures of the old shower tray to show the cracks","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2019 10:37 (sandra)<\/b>on order <\/p>

09\/10\/2019 14:25 (jane)<\/b>Five working day lead-time on the shower tray <\/p>

01\/11\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42619","activity_ticket_id":"42930","ticket_reference":"HDT44011","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"No heating in the pub","ticket_address_1":"Sands End","ticket_address_2":"135-137 Stephendale Road, Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 6PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51998","activity_notes":"no heating in the pub","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2019 09:11 (sandra)<\/b>I've just attended the boiler callout at the above, and found the boiler with an unsafe sticker attatched. There's no date, warning notice, company name or description why the appliance has been turned off, so at this stage I'm not prepared to turn on the appliance without any information. Hopefully the pubs office holds the warning notice.Note; the boiler runs with turning on the the electrical spur adjacent?<\/p>

29\/10\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42620","activity_ticket_id":"42911","ticket_reference":"HDT43992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in bathroom from above ","ticket_address_1":"Flat 2 and 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/19","activity_end":"2019-10-28 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"51999","activity_notes":"I just got back home and noticed there is a leak in our bathroom from the flat above. There is a stain in the ceiling and water is dripping down from the light. As there is quite a lot of water dripping it would be great if someone could fix this ASAP as the floor in our bathroom is flooded. ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2019 10:18 (sandra)<\/b>Not flooded at all.Leak from skylight above but can not pin point how water is getting in.Does it need removing and seals replaced. Top level timber has been wet and is bowed. Side is very dirty suggesting wind is blowing in the dirt Water streaks running down behind ladder. Checked roof and this seems ok.Needs further investigation<\/p>

28\/10\/2019 10:18 (sandra)<\/b>returning Monday <\/p>

28\/10\/2019 16:01 (sandra)<\/b>There is an electric canopy skylight (plastic) which sits on a metal frame then secured onto timber. The plastic appears to have lifted especially in the corners and we believe this is part of the rain leaking into the property. We have tried to tighten the bolts but we feel this is for a company that specialises in this area..The timber that this sits on is another problem which is also allowing water ingress. Timber decking would need to be lifted to try and access and carry out repairs to the timber.Danny has looked at this and if a quote is required then please ask him.Do we know any specialists or should we try and deal with it??Would need two people and best part of day to do so<\/p>

31\/10\/2019 14:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42621","activity_ticket_id":"42931","ticket_reference":"HDT44012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator needs new TRV","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/19","activity_end":"2019-10-28 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52000","activity_notes":"The TRV is not working, causing the radiator not to heat up. We have bled radiator and checked pipe which is hot under the valve. Can you arrange attendance please, to investigate further?","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 14:21 (sandra)<\/b>New TRV ordered as one that was taken to fit was wrong size <\/p>

01\/11\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42622","activity_ticket_id":"42932","ticket_reference":"HDT44013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/19","activity_end":"2019-10-28 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52001","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42623","activity_ticket_id":"42933","ticket_reference":"HDT44014","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into basement area at the bottom of the staircase","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/19","activity_end":"2019-10-28 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52002","activity_notes":"Can we have a call out to check what is or has been leaking please in the basement area at the bottom of the staircase to the above property? ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 16:55 (sandra)<\/b>fed back to client where water was coming from <\/p>

07\/11\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42624","activity_ticket_id":"42934","ticket_reference":"HDT44015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove abandoned items ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/19","activity_end":"2019-10-29 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52003","activity_notes":"Please raise a work order for Reddan to remove abandoned items in South Service Yard.Reddan, please see attached items.","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42625","activity_ticket_id":"42935","ticket_reference":"HDT44016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace bulbs ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/19","activity_end":"2019-10-29 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52004","activity_notes":"Please attend to 79 SML and replace the bulbs that are out. ","activity_timesheet":"1","ticket_notes_combined":"

29\/10\/2019 12:34 (sandra)<\/b>Found outside flats 1 and 2 the bulbs was unscrewed. Possibly too bright for the tenants so replaced these with lower wattage.There bulbs should not be unscrewed as these are at top of the stairs on first landing.<\/p>

29\/10\/2019 12:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42626","activity_ticket_id":"42937","ticket_reference":"HDT44018","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"clear gutters and gulleys ","ticket_address_1":"11 Nottingham Place ","ticket_address_2":"main building and flat 1","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/19","activity_end":"2019-10-29 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52005","activity_notes":"Can we have the gutters and gulleys cleaned and cleared please asap keys are from our office.","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42627","activity_ticket_id":"42938","ticket_reference":"HDT44019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flashing light sin common parts ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/19","activity_end":"2019-10-29 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52006","activity_notes":"Please raise WO for Reddan to attend to flashing lights in common part areas ","activity_timesheet":"1","ticket_notes_combined":"

29\/10\/2019 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42628","activity_ticket_id":"42939","ticket_reference":"HDT44020","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire door\/lock","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/19","activity_end":"2019-10-29 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52007","activity_notes":"Could you please attend to the fire exit door between 77 and 79 St martin Lane and see if anything can be dont to change the lock so it can be a fire exit but also stays locked? People keep opening this door. ","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 09:23 (sandra)<\/b>booked 31\/10<\/p>

06\/11\/2019 10:45 (sandra)<\/b>parts on order <\/p>

08\/11\/2019 12:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42629","activity_ticket_id":"42940","ticket_reference":"HDT44021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 30th","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/19","activity_end":"2019-10-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52008","activity_notes":"Sandra can we please do an ITC for flat 1 8 new row wednesday after 12pm","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42630","activity_ticket_id":"42552","ticket_reference":"HDT43633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak","ticket_address_1":"KOVA, 20a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52009","activity_notes":"To attend to leak at KOVA - 20A Newport ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 11:27 (jane)<\/b>Attended site, need to return with ladder to check above shopfront<\/p>

10\/10\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 12:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/10\/2019 12:30 (sandra)<\/b>when the awning is out. when the awning is put away it then leaks.needs two men to take awning our and see if we can see where the leak is coming from.<\/p>

04\/11\/2019 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42631","activity_ticket_id":"42638","ticket_reference":"HDT43719","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"List of works ","ticket_address_1":"1st Floor, 13 Mortimer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/19","activity_end":"2019-10-30 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52010","activity_notes":"We have a few items that we would like someone to look at please:Several light bulbs need replacingWe have a faulty light switch that isnt workingOne of our locks keeps jamming
Fit light switch supplied by tenant ","activity_timesheet":"1","ticket_notes_combined":"

10\/10\/2019 15:13 (sandra)<\/b>Lock faulty.Tried repairing but no joy. Same key does second lock so removed to see if Foxes can repair it. If not 2nd lock would need to be purchased but with 2nd keyLight switch is broken. Need to match others all around office and building or at least something similar.Ryness and WF do not have anything so Rodney from Ryness will see if he can find anything<\/p>

15\/10\/2019 15:39 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 12:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2019 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42632","activity_ticket_id":"42941","ticket_reference":"HDT44022","ticket_client":"1961","client_name":"August Equity","ticket_title":"hinges on integrated undercounter fridge playing up","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/19","activity_end":"2019-10-29 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52011","activity_notes":"Hinges on integrated undercounter fridge playing up Wire needs attaching to wi-fi box ?! ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 09:38 (sandra)<\/b>Job incomplete Needs bottom hinge. Office staff just letting the fridge door swing so it bounces out of position and stays slightly ajar. It opens and shuts ok and stays shut if you shut it. Maybe bottom hinge will help. Where to get hinge??Returning in the morning to fit wi fi box<\/p>

31\/10\/2019 16:55 (sandra)<\/b>ntr to fit new hinge <\/p>

07\/11\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42633","activity_ticket_id":"42612","ticket_reference":"HDT43693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13119 - Flat 9, Goodwins House - Replacing tiles option ","ticket_address_1":"Flat 9, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/19","activity_end":"2019-10-29 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52012","activity_notes":"Replacement bathroom flooring","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 11:21 (jane)<\/b>Ordering tiles <\/p>

28\/10\/2019 09:15 (jane)<\/b>Works programmed in for Tuesday 29th October from 10:30am, tenant away until Friday afternoon <\/p>

29\/10\/2019 15:19 (sandra)<\/b>Removed toilet pan <\/p>

01\/11\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42634","activity_ticket_id":"42568","ticket_reference":"HDT43649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13130 - Flat 1, 21a Newport Court","ticket_address_1":"Flat 1, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/19","activity_end":"2019-10-29 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52013","activity_notes":"New kitchen ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 10:33 (jane)<\/b>Engineer attending on Monday 7th October <\/p>

31\/10\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2019 09:42 (sandra)<\/b>replaced blown lamps and extractor and connected oven and replaced batteries in smoke alarms <\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42635","activity_ticket_id":"42927","ticket_reference":"HDT44008","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"All toilets are blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/19","activity_end":"2019-10-29 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52014","activity_notes":"urgent all toilets are blocked ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 15:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/10\/2019 15:17 (sandra)<\/b>booked for wednesday <\/p>

30\/10\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42636","activity_ticket_id":"42927","ticket_reference":"HDT44008","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"All toilets are blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/19","activity_end":"2019-10-29 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52015","activity_notes":"urgent all toilets are blocked ","activity_timesheet":"1","ticket_notes_combined":"

28\/10\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 15:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/10\/2019 15:17 (sandra)<\/b>booked for wednesday <\/p>

30\/10\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42637","activity_ticket_id":"42943","ticket_reference":"HDT44024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Staining on the ceiling ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/11\/19","activity_end":"2019-11-28 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52016","activity_notes":"The ceiling in flat 8 25 garrick is stained could you please attend and check this please? Also while you are in the apartment could you check the wardrobe doors? ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2019 11:54 (sandra)<\/b>emailed for access <\/p>

06\/11\/2019 10:37 (sandra)<\/b>emailed again for access <\/p>

02\/12\/2019 08:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42638","activity_ticket_id":"42936","ticket_reference":"HDT44017","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"timer swtich ","ticket_address_1":"Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/19","activity_end":"2019-10-30 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52017","activity_notes":"Thank you for sending me this email. It completely passed me yesterday.The timer switch that needs switching off is in 5 Mercer.Ill be in the office in case Roy needs further details.","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 14:36 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42639","activity_ticket_id":"42944","ticket_reference":"HDT44025","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Emergency call out - no power ","ticket_address_1":"Flat 1","ticket_address_2":"20 Earlham Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/19","activity_end":"2019-10-30 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52018","activity_notes":"no power in kitchen","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42640","activity_ticket_id":"42945","ticket_reference":"HDT44026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13250 - Fire Door - 16a Rupert Street ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/19","activity_end":"2019-10-30 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52019","activity_notes":"Fire Door repairs ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42641","activity_ticket_id":"42679","ticket_reference":"HDT43760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - TENANT MOVES IN 8TH NOV","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/10\/19","activity_end":"2019-10-30 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52020","activity_notes":"Inter-tenancy checks for the 15th October Please add super small leak in kitchen faucet to be repaired.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 09:31 (sandra)<\/b>list of works - waiting to proceed <\/p>

01\/11\/2019 10:38 (sandra)<\/b>quote required for new rad<\/p>

11\/11\/2019 08:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42642","activity_ticket_id":"42946","ticket_reference":"HDT44027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"thermostat is on error message and not heat ","ticket_address_1":"Flat 2.1","ticket_address_2":"28\/30 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/19","activity_end":"2019-10-30 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52021","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : - The thermostat on the wall is on error message and no heat is coming out of the registers. Sandra, tenant is in for access but we will have to let her know attendance time.Please confirm.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2019 15:37 (sandra)<\/b>new controller ordered <\/p>

11\/11\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42643","activity_ticket_id":"42947","ticket_reference":"HDT44028","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating and hot water ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/19","activity_end":"2019-10-30 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52022","activity_notes":"no heating and hot water ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 10:57 (jane)<\/b>Installed flue screws<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42644","activity_ticket_id":"42948","ticket_reference":"HDT44029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/10\/19","activity_end":"2019-10-30 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52023","activity_notes":"Bathroom sink: doesnt drain, I made several attempts to drain it with special liquid bought at Dyess but without success. I tried to open the pipe below the sink, but the way it is constructed it doesnt give me an open access to the pipe to clean it out. It requires an invasive plumbing exercise. Kitchen cabinet door under the kitchen sink:While opening the cabinet door it came off in its entirety and fell on my foot; not pleasant. As reported before the hinges were loose in the wood and needed a refill to fix the hinges that would support the cabinet door.Skylight: The strong rain last week showed that the skylight is not rain proof.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 10:19 (sandra)<\/b>kitchen cupboard has been repaired.sink has been unblocked skylight has access problems as need access from next door which is not MJ \\mapp property.<\/p>

31\/10\/2019 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42645","activity_ticket_id":"42949","ticket_reference":"HDT44030","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak from above the boiler ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/19","activity_end":"2019-10-30 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52024","activity_notes":"If thats the case, could we please have this attended to today?The leak is coming from above the boiler which is positioned a slightly away from the kitchen. Please let me know the ETA so I can update the tenant.Keys to be collected from the management suit.","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 09:02 (sandra)<\/b>temporarily repaired, new condense pipe has been ordered<\/p>

31\/10\/2019 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42646","activity_ticket_id":"42568","ticket_reference":"HDT43649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13130 - Flat 1, 21a Newport Court","ticket_address_1":"Flat 1, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/19","activity_end":"2019-10-30 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52025","activity_notes":"New kitchen ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 10:33 (jane)<\/b>Engineer attending on Monday 7th October <\/p>

31\/10\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2019 09:42 (sandra)<\/b>replaced blown lamps and extractor and connected oven and replaced batteries in smoke alarms <\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42647","activity_ticket_id":"42950","ticket_reference":"HDT44031","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating. heating has tripped fuse box ","ticket_address_1":"9b Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/19","activity_end":"2019-10-30 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52026","activity_notes":"No heating. Heating tripped fuse box. Sandra, please arrange for attendance. I think it's electric heating ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 16:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42648","activity_ticket_id":"42951","ticket_reference":"HDT44032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace kitchen plinths","ticket_address_1":"Flat 2","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/19","activity_end":"2019-10-30 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52027","activity_notes":"to refit the kitchen plinths that were taken off for pest control purposes","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2019 12:26 (sandra)<\/b>waiting on access <\/p>

31\/10\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42649","activity_ticket_id":"42552","ticket_reference":"HDT43633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak","ticket_address_1":"KOVA, 20a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/10\/19","activity_end":"2019-10-30 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52028","activity_notes":"To attend to leak at KOVA - 20A Newport ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2019 11:27 (jane)<\/b>Attended site, need to return with ladder to check above shopfront<\/p>

10\/10\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>

29\/10\/2019 12:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/10\/2019 12:30 (sandra)<\/b>when the awning is out. when the awning is put away it then leaks.needs two men to take awning our and see if we can see where the leak is coming from.<\/p>

04\/11\/2019 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42650","activity_ticket_id":"42948","ticket_reference":"HDT44029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/19","activity_end":"2019-10-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52029","activity_notes":"Bathroom sink: doesnt drain, I made several attempts to drain it with special liquid bought at Dyess but without success. I tried to open the pipe below the sink, but the way it is constructed it doesnt give me an open access to the pipe to clean it out. It requires an invasive plumbing exercise. Kitchen cabinet door under the kitchen sink:While opening the cabinet door it came off in its entirety and fell on my foot; not pleasant. As reported before the hinges were loose in the wood and needed a refill to fix the hinges that would support the cabinet door.Skylight: The strong rain last week showed that the skylight is not rain proof.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 10:19 (sandra)<\/b>kitchen cupboard has been repaired.sink has been unblocked skylight has access problems as need access from next door which is not MJ \\mapp property.<\/p>

31\/10\/2019 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42651","activity_ticket_id":"42952","ticket_reference":"HDT44033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating and shower issues ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/19","activity_end":"2019-10-30 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52030","activity_notes":"Weve been away for a few days and I tried putting the heating on last night.It seems to come on really low and wont increaseI know we had issues with the boiler last year, think we need someone to look at it again!! I noticed too the shower flow isnt as powerful as usual and it seems there is a hole in the hose and so all the water isnt getting to the head.Weve noticed recently the water from the shower goes cold then it heats up again.Not sure if this is boiler related.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 14:56 (sandra)<\/b>boiler rad stat were off or low. reset and turned up and heating is working <\/p>

31\/10\/2019 14:56 (sandra)<\/b>pressure is low but this is due to the incoming water pressure to the building <\/p>

31\/10\/2019 15:00 (sandra)<\/b>shower may need shower cartridge and shower hose asked for access 1st <\/p>

06\/11\/2019 15:46 (sandra)<\/b>replaced shower hose and sourcing cartridge <\/p>

08\/11\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42652","activity_ticket_id":"42953","ticket_reference":"HDT44034","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating is out ","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/19","activity_end":"2019-10-30 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52031","activity_notes":"heating is out ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 14:58 (sandra)<\/b>Gas valve ordered and return on 1st <\/p>

01\/11\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42653","activity_ticket_id":"42954","ticket_reference":"HDT44035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear all pallets and rest of items","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/19","activity_end":"2019-10-31 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52032","activity_notes":"clear all pallet and rest of items","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42654","activity_ticket_id":"42940","ticket_reference":"HDT44021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 30th","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/19","activity_end":"2019-10-31 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52033","activity_notes":"Sandra can we please do an ITC for flat 1 8 new row wednesday after 12pm","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42655","activity_ticket_id":"42956","ticket_reference":"HDT44037","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"read electric meters ","ticket_address_1":"Flats 44 A&B","ticket_address_2":"Floral Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/19","activity_end":"2019-10-31 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52034","activity_notes":"Please raise a work order for Reddan to attend to read the electric meters at the above property, they will need steps as they are high up, I'll need pictures, can I have this back as soon as possible today please.","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 11:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42656","activity_ticket_id":"42957","ticket_reference":"HDT44038","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13236 - 7 Dials Court ","ticket_address_1":"7 Dials Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/19","activity_end":"2019-10-31 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52035","activity_notes":"To replace 2No x bulkhead emergency light fittings and 1No 16watt 2D round fitting to common parts, commission on completion and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42657","activity_ticket_id":"42958","ticket_reference":"HDT44039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52036","activity_notes":"Please raise a work order for Reddan to investigate.Tenant reported:No hot water.Sandra, Mike Keenan is aware of this and will be attending this morning.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2019 15:39 (sandra)<\/b>booked for 1\/11<\/p>

06\/11\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42658","activity_ticket_id":"42959","ticket_reference":"HDT44040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigae unit 09 blade signage","ticket_address_1":"Unit 09","ticket_address_2":"Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/19","activity_end":"2019-10-31 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52037","activity_notes":"Hi Service DeskPlease raise work order for Reddan to investigate and rectify Unit 09 blade signage.Please confirm engineer attendance. ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2019 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42659","activity_ticket_id":"42960","ticket_reference":"HDT44041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from roof ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/19","activity_end":"2019-11-11 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52038","activity_notes":"As discussed with mike, Could you please attend to flat 1 19 charlotte to locate where the leak is originating from. Could our Contractors Reddan attend and take a look at the leak to investigate where this could be originating from. If so, Please let me know when this would be possible and if we can attend with management keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:33 (sandra)<\/b>waiting report <\/p>

05\/11\/2019 09:13 (sandra)<\/b>Leak investigation, second engineer and access required<\/p>

08\/11\/2019 11:28 (sandra)<\/b>asked to attend Monday <\/p>

18\/11\/2019 14:02 (jane)<\/b>Cherry-picker works being carried out on Tuesday 19th November <\/p>

18\/11\/2019 16:34 (jane)<\/b>Attended to source where leak is coming in. <\/p>

19\/11\/2019 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42660","activity_ticket_id":"42963","ticket_reference":"HDT44044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"made good and refit smoke alarm ","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/10\/19","activity_end":"2019-10-31 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52039","activity_notes":"Following the leak repair in flat 3, 23 Charlotte, could you please attend and make good and refit the smoke alarm ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42661","activity_ticket_id":"42961","ticket_reference":"HDT44042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52040","activity_notes":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 15:08 (sandra)<\/b>Sorry -please proceed as belowDo you have a photo of the cracked basin and door frame?Walls need painting. Especially the bathroom as flaking paint. PLEASE DO THIS IN BATHROOM AND TOUCH UP REST Plaster blown below extractor fan PLEASE FILL AND MAKE GOOD Bags of rubbish left in boiler cupboard flat 3 tenant clearing Bathroom 1) Cracked floor tile and missing grout. Both probably due to movement in floor tiles Regrout2) Shower door needs adjusting proceed3) Cracked hand basin4) Silicone to right of hand basin needs refitting proceed5) Towel rail element not working proceed6) toilet seat needs refitting proceedKitchen\/Lounge1) Small chip to glass hob. Top left hand corner. This is small with no sharp edges 2) Pull cords knitted and not identical 3) Silicone around floor edge needs doing. Has opened up proceed 4) Wardrobe doors. Soft close broken. Both doors 5) Kitchen plinth needs refitting proceed 6) Missing sink stopper proceed Front door 1) Door frame damaged <\/p>

04\/11\/2019 10:33 (sandra)<\/b>List approved <\/p>

06\/11\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:21 (jane)<\/b>Changed heating pump <\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42662","activity_ticket_id":"42962","ticket_reference":"HDT44043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st tenant moves in on Monday ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52041","activity_notes":" so flat 10 the tenant moves on Monday but the work can be done while she is in the propertyTenant from Flat 3 is moving to flat 10 and is happy for the works to be carried out after she moves inList must be done Friday 1st ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:06 (sandra)<\/b>1) Painted leaves in corner of room - LEAVE 2) Stuck on flowers on ceiling - LEAVE 3) Stuck on mouse and hole in skirting - LEAVE IF REMOVED THEN LIKELY TO DAMAGE PAINTWORK 4)Outside patio weeds need removing - please remove5) Patio. Water sitting under decking. Blocked?? And area needs cleaning - please check 6) Upper cupboards slow closers not working - please leave7) Patterns stuck onto window. Looks good -please leave8) Blind cord connector broken. Stuck together with tape please replace 9) Missing but in window. Top opener - not sure what this is10) Oven light not working - please replace11) Difficult to shut washing machine door - please leave12) Dishwasher on move - please affix13) Hole in floor below dishwasher - photo?14) Shelf inside fridge needs fixing - please fix15) Salad bowl inside fridge is cracked. And butter tray. And milk tray - please leave16) Fridge rocking back and forth. Needs securing - please secure 17) Lights under cupboards. Missing glass x 3. Bulbs extremely hot if touched - please replace 18) One floor board needs refixing. Small gap. Near patio doors - please refix19) Damage to end panel on wall cupboard. - please leave Bathroom 2) Towel rail not secure - please secure3) One light out - please replace4) Extractor fan not working. - please repair\/replace5) Corner shelves inside cupboard. these are not supposed to be there and not fixed properly - please leave6) Magnetic catch is broken - please leave7) Incorrect toilet seat fixed to pan. This is ok but not correct shape - please leave8) Pull cord to shaver light unit incorrect. Piece been added to original cord please replace9) Door split in edge. This leaves sharp edges. Not sure if can be glued - have a go ?10) Towel rail element not working - please repairFront door 1) Top lock needs adjusting. Have to slam door to get it to shut - please adjust Bedroom 1) Shelves fitted in alcove. There should not be there but look ok -please le<\/p>

04\/11\/2019 10:32 (sandra)<\/b>List approved <\/p>

21\/11\/2019 10:57 (sandra)<\/b>asked for access on Monday 25th<\/p>

25\/11\/2019 15:30 (sandra)<\/b>ordering plastic bottle shelf and black thermostatic control for radiator<\/p>

26\/11\/2019 09:16 (jane)<\/b>Bottle shelf ordered - 2 day lead-time <\/p>

26\/11\/2019 15:31 (sandra)<\/b>quote put in for 3 x trv <\/p>

26\/11\/2019 15:31 (sandra)<\/b>plastic shelf on order <\/p>

05\/12\/2019 08:37 (sandra)<\/b>friday with keys for the fridge compartment <\/p>

09\/12\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42663","activity_ticket_id":"42964","ticket_reference":"HDT44045","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler showing E7 message ","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52042","activity_notes":"Pressure low filling loop leaking badlyShowing E7","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2019 15:43 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 10:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42664","activity_ticket_id":"42965","ticket_reference":"HDT44046","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lamps out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/19","activity_end":"2019-10-31 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52043","activity_notes":"Lamps out 2nd floor centre office core, 1st and basement model shop by yard door.Please add to Alans lamping schedule for us early next week. ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42665","activity_ticket_id":"42966","ticket_reference":"HDT44047","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/13070 - Argos Distribution, Basildon, SS14 PO 888477976","ticket_address_1":"Argos","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/10\/19","activity_end":"2019-10-31 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52044","activity_notes":"Replacement Fencing ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2019 10:33 (jane)<\/b>Programmed in for the 27th November, will take 3 days <\/p>

02\/12\/2019 10:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42666","activity_ticket_id":"42967","ticket_reference":"HDT44048","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"JH\/JH\/13042 - Argos, Grays Inn Road, Basildon, SS14 - PO 88477976","ticket_address_1":"Argos","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/10\/19","activity_end":"2019-10-31 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52045","activity_notes":"List of works ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2019 11:08 (jane)<\/b>Works commencing this week <\/p>

12\/11\/2019 14:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42667","activity_ticket_id":"42679","ticket_reference":"HDT43760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - TENANT MOVES IN 8TH NOV","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52046","activity_notes":"Inter-tenancy checks for the 15th October Please add super small leak in kitchen faucet to be repaired.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2019 09:31 (sandra)<\/b>list of works - waiting to proceed <\/p>

01\/11\/2019 10:38 (sandra)<\/b>quote required for new rad<\/p>

11\/11\/2019 08:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42668","activity_ticket_id":"42968","ticket_reference":"HDT44049","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water to the toilet ","ticket_address_1":"1st floor toilet","ticket_address_2":"4 Macclesfield Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52047","activity_notes":"Please raise a work order for Reddan to investigate. Tenant reported no water supply to the toilet.Sandra, please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 09:58 (sandra)<\/b>parts ordered and returning friday to fit <\/p>

04\/11\/2019 13:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42669","activity_ticket_id":"42952","ticket_reference":"HDT44033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating and shower issues ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/10\/19","activity_end":"2019-10-31 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52048","activity_notes":"Weve been away for a few days and I tried putting the heating on last night.It seems to come on really low and wont increaseI know we had issues with the boiler last year, think we need someone to look at it again!! I noticed too the shower flow isnt as powerful as usual and it seems there is a hole in the hose and so all the water isnt getting to the head.Weve noticed recently the water from the shower goes cold then it heats up again.Not sure if this is boiler related.","activity_timesheet":"1","ticket_notes_combined":"

31\/10\/2019 14:56 (sandra)<\/b>boiler rad stat were off or low. reset and turned up and heating is working <\/p>

31\/10\/2019 14:56 (sandra)<\/b>pressure is low but this is due to the incoming water pressure to the building <\/p>

31\/10\/2019 15:00 (sandra)<\/b>shower may need shower cartridge and shower hose asked for access 1st <\/p>

06\/11\/2019 15:46 (sandra)<\/b>replaced shower hose and sourcing cartridge <\/p>

08\/11\/2019 11:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42670","activity_ticket_id":"42719","ticket_reference":"HDT43800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks and Fixed Wiring Test - 30TH OCT TENANT MOVES IN ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/19","activity_end":"2019-10-31 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52049","activity_notes":"Pre-tenancy checks and fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 11:49 (sandra)<\/b>sent to Charlotte and Lilian for approval <\/p>

24\/10\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>new heater needed ordered <\/p>

21\/11\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42671","activity_ticket_id":"42719","ticket_reference":"HDT43800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks and Fixed Wiring Test - 30TH OCT TENANT MOVES IN ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/19","activity_end":"2019-10-31 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52050","activity_notes":"Pre-tenancy checks and fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 11:49 (sandra)<\/b>sent to Charlotte and Lilian for approval <\/p>

24\/10\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>new heater needed ordered <\/p>

21\/11\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42672","activity_ticket_id":"42969","ticket_reference":"HDT44050","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13258 - Flat 7, 27 Slingsby Place ","ticket_address_1":"Flat 7, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/19","activity_end":"2019-10-31 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52051","activity_notes":"To supply and fit new condense pipe to boiler, commission on completion and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42673","activity_ticket_id":"42970","ticket_reference":"HDT44051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extract and shower ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52052","activity_notes":"The bathroom extract just blew up in this apartment, in addition there is a leak from the shower.","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 09:41 (sandra)<\/b>Our contractors- Reddfan would like to gain access today or monday if possible to take a look at the extractor in the bathroom. If so, Please advise if management keys can be issued. waiting on access <\/p>

04\/11\/2019 11:04 (sandra)<\/b>quote for new shower enclosure <\/p>

02\/12\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42674","activity_ticket_id":"42970","ticket_reference":"HDT44051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extract and shower ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52053","activity_notes":"The bathroom extract just blew up in this apartment, in addition there is a leak from the shower.","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 09:41 (sandra)<\/b>Our contractors- Reddfan would like to gain access today or monday if possible to take a look at the extractor in the bathroom. If so, Please advise if management keys can be issued. waiting on access <\/p>

04\/11\/2019 11:04 (sandra)<\/b>quote for new shower enclosure <\/p>

02\/12\/2019 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42675","activity_ticket_id":"42971","ticket_reference":"HDT44052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Make safe window","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/19","activity_end":"2019-11-01 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52054","activity_notes":"Please raise a work order for Reddan to make safe window at Flat 3-66 Shaftesbury.Reddan, please arrange for an engineer to meet me in site office today please. ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42676","activity_ticket_id":"42972","ticket_reference":"HDT44053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove abandoned items ","ticket_address_1":"Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/19","activity_end":"2019-11-01 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52055","activity_notes":"Please attend site to remove abandoned items\/pallets; Back of Meat fresh ","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42677","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52056","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42678","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52057","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42679","activity_ticket_id":"42974","ticket_reference":"HDT44055","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/19","activity_end":"2019-11-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52058","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42680","activity_ticket_id":"42975","ticket_reference":"HDT44056","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 2","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/19","activity_end":"2019-11-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52059","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 13:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42681","activity_ticket_id":"42976","ticket_reference":"HDT44057","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/19","activity_end":"2019-11-14 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52060","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 13:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42682","activity_ticket_id":"42977","ticket_reference":"HDT44058","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/19","activity_end":"2019-11-14 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52061","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 13:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42683","activity_ticket_id":"42978","ticket_reference":"HDT44059","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Inspection and temperature checks","ticket_address_1":"Flat 5 ","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/19","activity_end":"2019-11-15 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52062","activity_notes":"Gas safety inspection and temperature checks","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 13:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42684","activity_ticket_id":"42979","ticket_reference":"HDT44060","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 6,","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/19","activity_end":"2019-11-15 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52063","activity_notes":"Gas and plumbing\/temperature checksReplace any faulty or missing CO2 alarms ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 13:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42685","activity_ticket_id":"42980","ticket_reference":"HDT44061","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 7,","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/19","activity_end":"2019-11-15 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52064","activity_notes":"Gas and plumbing\/temperature checksReplace faulty or missing CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 14:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42686","activity_ticket_id":"42981","ticket_reference":"HDT44062","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/19","activity_end":"2019-11-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52065","activity_notes":"Gas and plumbing\/temperature checksReplace all missing or faulty CO2 alarms ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42687","activity_ticket_id":"42982","ticket_reference":"HDT44063","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/19","activity_end":"2019-12-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52066","activity_notes":"Gas and plumbing\/temperature checksReplace all faulty CO2 alarms or missing ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2019 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42688","activity_ticket_id":"42983","ticket_reference":"HDT44064","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/19","activity_end":"2019-11-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52067","activity_notes":"Gas and plumbing\/temperature checksReplace all missing and faulty CO2 alarms ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42689","activity_ticket_id":"42984","ticket_reference":"HDT44065","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/19","activity_end":"2019-11-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52068","activity_notes":"Gas and plumbing\/temperature checksReplace all missing and faulty CO2 alarms ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42690","activity_ticket_id":"42985","ticket_reference":"HDT44066","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 1","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/19","activity_end":"2019-11-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52069","activity_notes":"Gas and plumbing\/temperature checksReplace all missing and faulty CO2 alarms ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 08:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42691","activity_ticket_id":"42986","ticket_reference":"HDT44067","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/19","activity_end":"2019-12-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52070","activity_notes":"Gas and plumbing\/temperature checksReplace all faulty and missing CO2 alarms","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 12:53 (sandra)<\/b>Booked for 13th December <\/p>

26\/11\/2019 12:53 (sandra)<\/b>booked for 1.30 pm<\/p>

20\/12\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42692","activity_ticket_id":"42734","ticket_reference":"HDT43815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13171 - Fire door - 8 Gerrard Street - THE DOOR NEEDS TO BE PAINTED RED TO MATCH EXISTING ","ticket_address_1":"Fire Door - 8 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/19","activity_end":"2019-11-07 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52071","activity_notes":"Replacement fire door ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 08:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42693","activity_ticket_id":"42987","ticket_reference":"HDT44068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good and refit the smoke alarm ","ticket_address_1":"Flat 3","ticket_address_2":"19-23 Charlotte Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/11\/19","activity_end":"2019-11-01 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52072","activity_notes":"make good and refit the smoke alarm","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2019 13:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42694","activity_ticket_id":"42961","ticket_reference":"HDT44042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/11\/19","activity_end":"2019-11-01 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52073","activity_notes":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 15:08 (sandra)<\/b>Sorry -please proceed as belowDo you have a photo of the cracked basin and door frame?Walls need painting. Especially the bathroom as flaking paint. PLEASE DO THIS IN BATHROOM AND TOUCH UP REST Plaster blown below extractor fan PLEASE FILL AND MAKE GOOD Bags of rubbish left in boiler cupboard flat 3 tenant clearing Bathroom 1) Cracked floor tile and missing grout. Both probably due to movement in floor tiles Regrout2) Shower door needs adjusting proceed3) Cracked hand basin4) Silicone to right of hand basin needs refitting proceed5) Towel rail element not working proceed6) toilet seat needs refitting proceedKitchen\/Lounge1) Small chip to glass hob. Top left hand corner. This is small with no sharp edges 2) Pull cords knitted and not identical 3) Silicone around floor edge needs doing. Has opened up proceed 4) Wardrobe doors. Soft close broken. Both doors 5) Kitchen plinth needs refitting proceed 6) Missing sink stopper proceed Front door 1) Door frame damaged <\/p>

04\/11\/2019 10:33 (sandra)<\/b>List approved <\/p>

06\/11\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:21 (jane)<\/b>Changed heating pump <\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42695","activity_ticket_id":"42961","ticket_reference":"HDT44042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52074","activity_notes":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2019 15:08 (sandra)<\/b>Sorry -please proceed as belowDo you have a photo of the cracked basin and door frame?Walls need painting. Especially the bathroom as flaking paint. PLEASE DO THIS IN BATHROOM AND TOUCH UP REST Plaster blown below extractor fan PLEASE FILL AND MAKE GOOD Bags of rubbish left in boiler cupboard flat 3 tenant clearing Bathroom 1) Cracked floor tile and missing grout. Both probably due to movement in floor tiles Regrout2) Shower door needs adjusting proceed3) Cracked hand basin4) Silicone to right of hand basin needs refitting proceed5) Towel rail element not working proceed6) toilet seat needs refitting proceedKitchen\/Lounge1) Small chip to glass hob. Top left hand corner. This is small with no sharp edges 2) Pull cords knitted and not identical 3) Silicone around floor edge needs doing. Has opened up proceed 4) Wardrobe doors. Soft close broken. Both doors 5) Kitchen plinth needs refitting proceed 6) Missing sink stopper proceed Front door 1) Door frame damaged <\/p>

04\/11\/2019 10:33 (sandra)<\/b>List approved <\/p>

06\/11\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:21 (jane)<\/b>Changed heating pump <\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42696","activity_ticket_id":"42988","ticket_reference":"HDT44069","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/19","activity_end":"2019-11-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52075","activity_notes":"Gas and plumbing\/temperature checksPlease repair or replace any CO2 alarms ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 08:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42697","activity_ticket_id":"42989","ticket_reference":"HDT44070","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 4","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/19","activity_end":"2019-11-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52076","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42698","activity_ticket_id":"42990","ticket_reference":"HDT44071","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"curtain pole and check damp area","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/19","activity_end":"2019-11-01 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52077","activity_notes":"Curtain pole badly fitted and no support on join. This looks like it is ready to fall down. Moves when used. Damp in top corner. Right of curtains - check if dry and old leak and advise if decorating can take place ","activity_timesheet":"1","ticket_notes_combined":"

07\/11\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2019 15:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2019 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42699","activity_ticket_id":"42991","ticket_reference":"HDT44072","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock needs adjusting ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/19","activity_end":"2019-11-01 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52078","activity_notes":"Lock is badly fitted. Yale lock only goes into keeper about 2-3 mm.","activity_timesheet":"1","ticket_notes_combined":"

07\/11\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42700","activity_ticket_id":"42992","ticket_reference":"HDT44073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"new controller to be fitted ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/19","activity_end":"2019-11-01 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52079","activity_notes":"new controller to be fitted","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2019 15:35 (sandra)<\/b>New controller fitted and left fully operational<\/p>

01\/11\/2019 15:35 (sandra)<\/b>cupboard taken to adjust and refit<\/p>

06\/11\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42701","activity_ticket_id":"42993","ticket_reference":"HDT44074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make safe ceiling light ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/19","activity_end":"2019-11-01 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52080","activity_notes":"Please raise a work order for Reddan to make safe the ceiling lights that has fallen off at Flat 2- 2 Gerrard Place.","activity_timesheet":"1","ticket_notes_combined":"

05\/11\/2019 08:52 (sandra)<\/b>made safe and ordered a new light <\/p>

06\/11\/2019 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42702","activity_ticket_id":"42994","ticket_reference":"HDT44075","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - faulty lock ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52081","activity_notes":": MAIN ENTRANCE DOOR LOCK APPEARS TO BE FAULTY","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42703","activity_ticket_id":"42995","ticket_reference":"HDT44076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock needs to be replaced ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52082","activity_notes":"follow up to HDT44075 new lock ordered ","activity_timesheet":"1","ticket_notes_combined":"

05\/11\/2019 08:19 (sandra)<\/b>The repaired lock has now been fitted and working fine. Have dead locked the 2nd lock and the door is secureHave checked all flat doors to make sure all secure and okThe new lock should be ready for collection after 1pm tomorrow <\/p>

05\/11\/2019 09:03 (sandra)<\/b>new lock ordered. temporary lock and dead lock has secured door.<\/p>

06\/11\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 16:09 (sandra)<\/b>eased and adjusted the door closure which slows down in cold weather <\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42704","activity_ticket_id":"42997","ticket_reference":"HDT44078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water or heating ","ticket_address_1":"flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52083","activity_notes":"no hot water or heating ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 08:21 (sandra )<\/b>(Ticket Closed)<\/p>

04\/11\/2019 08:22 (sandra)<\/b>No hot water or heating Found no gas to the property. Outside valve was turned off and I believe people standing outside pub turned it off for a jokeWhen I turned it on the boiler worked ok. Spoke to Michael and he said I must turn it back off as not authorised to turn it on and may have been turned off for a reason. NO NOTICE WAS PLACED ON VALVE. Turned it back off and told tenant to call British Gas to turn it back onLeft valve off Called Lillian and explained<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42705","activity_ticket_id":"42998","ticket_reference":"HDT44079","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - door broken into","ticket_address_1":"55 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52084","activity_notes":"forced entry","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2019 08:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42706","activity_ticket_id":"42999","ticket_reference":"HDT44080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water dripping through ceiling ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/19","activity_end":"2019-11-04 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52085","activity_notes":"Please raise a work order for Reddan to investigate.Tenant reported: Water dripping through the bathroom ceiling near fire escape door. Sandra, please collect keys from site office. ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 11:42 (sandra)<\/b>Leak investigation, have found lead flashings in need of repair 2 engineers required for access and repair, work should take no longer than 2hr<\/p>

06\/11\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2019 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2019 14:04 (sandra)<\/b>repairs made to roof but lights are now not working <\/p>

08\/11\/2019 09:02 (sandra)<\/b>Burnt out sensor.Water damage. Removed and bridged over wires so permanently on. Alan advised On permanently until sensor replaced<\/p>

13\/11\/2019 12:23 (sandra)<\/b>replaced movement sensor <\/p>

13\/11\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42707","activity_ticket_id":"43000","ticket_reference":"HDT44081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fridge door ","ticket_address_1":"Flat 5","ticket_address_2":"14\/16 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/19","activity_end":"2019-11-04 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52086","activity_notes":"Can you please arrange for Travis to re attend. He attended with Beaver pest control last friday.Please see below tenant reported:I would like to make you aware that there is something wrong with our fridge door. I think one of the hinges my have been dislocated when they moved it? The door seems to do down when we open it which it wasnt before.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42708","activity_ticket_id":"43001","ticket_reference":"HDT44082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install a valve box cover ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/19","activity_end":"2019-11-04 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52087","activity_notes":"Pleasse raise a work order for Reddan to install a valve box cover.Sandra, gas valve is situated outside the main street door. ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2019 10:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2019 13:58 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 13:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2019 16:40 (sandra)<\/b>still deciding if it can have a box cover over by law <\/p>

07\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42709","activity_ticket_id":"43003","ticket_reference":"HDT44084","ticket_client":"2088","client_name":"B P Marsh and Partners Plc","ticket_title":"MDR\/JH\/13223 - 4 Matthew Parker Street","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/11\/19","activity_end":"2019-11-04 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52088","activity_notes":"Service of air conditioning systems ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2019 11:28 (jane)<\/b>Programming in for Sunday 17th November <\/p>

18\/11\/2019 09:05 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42710","activity_ticket_id":"42962","ticket_reference":"HDT44043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st tenant moves in on Monday ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/19","activity_end":"2019-11-04 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52089","activity_notes":" so flat 10 the tenant moves on Monday but the work can be done while she is in the propertyTenant from Flat 3 is moving to flat 10 and is happy for the works to be carried out after she moves inList must be done Friday 1st ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:06 (sandra)<\/b>1) Painted leaves in corner of room - LEAVE 2) Stuck on flowers on ceiling - LEAVE 3) Stuck on mouse and hole in skirting - LEAVE IF REMOVED THEN LIKELY TO DAMAGE PAINTWORK 4)Outside patio weeds need removing - please remove5) Patio. Water sitting under decking. Blocked?? And area needs cleaning - please check 6) Upper cupboards slow closers not working - please leave7) Patterns stuck onto window. Looks good -please leave8) Blind cord connector broken. Stuck together with tape please replace 9) Missing but in window. Top opener - not sure what this is10) Oven light not working - please replace11) Difficult to shut washing machine door - please leave12) Dishwasher on move - please affix13) Hole in floor below dishwasher - photo?14) Shelf inside fridge needs fixing - please fix15) Salad bowl inside fridge is cracked. And butter tray. And milk tray - please leave16) Fridge rocking back and forth. Needs securing - please secure 17) Lights under cupboards. Missing glass x 3. Bulbs extremely hot if touched - please replace 18) One floor board needs refixing. Small gap. Near patio doors - please refix19) Damage to end panel on wall cupboard. - please leave Bathroom 2) Towel rail not secure - please secure3) One light out - please replace4) Extractor fan not working. - please repair\/replace5) Corner shelves inside cupboard. these are not supposed to be there and not fixed properly - please leave6) Magnetic catch is broken - please leave7) Incorrect toilet seat fixed to pan. This is ok but not correct shape - please leave8) Pull cord to shaver light unit incorrect. Piece been added to original cord please replace9) Door split in edge. This leaves sharp edges. Not sure if can be glued - have a go ?10) Towel rail element not working - please repairFront door 1) Top lock needs adjusting. Have to slam door to get it to shut - please adjust Bedroom 1) Shelves fitted in alcove. There should not be there but look ok -please le<\/p>

04\/11\/2019 10:32 (sandra)<\/b>List approved <\/p>

21\/11\/2019 10:57 (sandra)<\/b>asked for access on Monday 25th<\/p>

25\/11\/2019 15:30 (sandra)<\/b>ordering plastic bottle shelf and black thermostatic control for radiator<\/p>

26\/11\/2019 09:16 (jane)<\/b>Bottle shelf ordered - 2 day lead-time <\/p>

26\/11\/2019 15:31 (sandra)<\/b>quote put in for 3 x trv <\/p>

26\/11\/2019 15:31 (sandra)<\/b>plastic shelf on order <\/p>

05\/12\/2019 08:37 (sandra)<\/b>friday with keys for the fridge compartment <\/p>

09\/12\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42711","activity_ticket_id":"43004","ticket_reference":"HDT44085","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gates not closing ","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/19","activity_end":"2019-11-04 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52090","activity_notes":"Please raise a work order for Reddan electrician to attend.Sandra, this occurred quite frequent.Someone messed with the cables therefore gate is not closing. Please have Alan to attend.","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42712","activity_ticket_id":"42999","ticket_reference":"HDT44080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water dripping through ceiling ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/19","activity_end":"2019-11-04 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52091","activity_notes":"Please raise a work order for Reddan to investigate.Tenant reported: Water dripping through the bathroom ceiling near fire escape door. Sandra, please collect keys from site office. ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 11:42 (sandra)<\/b>Leak investigation, have found lead flashings in need of repair 2 engineers required for access and repair, work should take no longer than 2hr<\/p>

06\/11\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2019 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2019 14:04 (sandra)<\/b>repairs made to roof but lights are now not working <\/p>

08\/11\/2019 09:02 (sandra)<\/b>Burnt out sensor.Water damage. Removed and bridged over wires so permanently on. Alan advised On permanently until sensor replaced<\/p>

13\/11\/2019 12:23 (sandra)<\/b>replaced movement sensor <\/p>

13\/11\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42713","activity_ticket_id":"43006","ticket_reference":"HDT44087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13266 - Flat 3, 21 Newport Court ","ticket_address_1":"Flat 3, 21 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/11\/19","activity_end":"2019-11-04 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52092","activity_notes":"Full redecoration ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 10:44 (sandra)<\/b>to be scheduled <\/p>

15\/11\/2019 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42714","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/19","activity_end":"2019-11-04 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52093","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42715","activity_ticket_id":"43007","ticket_reference":"HDT44088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked gutter","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/19","activity_end":"2019-11-04 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52094","activity_notes":"blocked gutter","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42716","activity_ticket_id":"43008","ticket_reference":"HDT44089","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water is stuck in machine","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/19","activity_end":"2019-11-04 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52095","activity_notes":"can you reset the machine and get the washing out of the machine","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42717","activity_ticket_id":"43009","ticket_reference":"HDT44090","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door has been vandalised ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/11\/19","activity_end":"2019-11-04 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52096","activity_notes":"Please raise a work order for Reddan to reinstate the door. Tenant reported:Main door being vandalised. Sandra, Roy is attending.","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42718","activity_ticket_id":"43010","ticket_reference":"HDT44091","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13270 - 66-67 Wells Street ","ticket_address_1":"66-67 Wells Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/19","activity_end":"2019-11-04 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52097","activity_notes":"To disconnect and remove existing and supply and fit new toilet seat to match the cistern","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42719","activity_ticket_id":"43011","ticket_reference":"HDT44092","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13268 - Flat 2, 25 Catherine Street ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/19","activity_end":"2019-11-04 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52098","activity_notes":"Replacement radiators ","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 09:36 (sandra)<\/b>radiators ordered - office <\/p>

14\/11\/2019 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42720","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/19","activity_end":"2019-11-05 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52099","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42721","activity_ticket_id":"42961","ticket_reference":"HDT44042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/19","activity_end":"2019-11-05 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52100","activity_notes":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2019 15:08 (sandra)<\/b>Sorry -please proceed as belowDo you have a photo of the cracked basin and door frame?Walls need painting. Especially the bathroom as flaking paint. PLEASE DO THIS IN BATHROOM AND TOUCH UP REST Plaster blown below extractor fan PLEASE FILL AND MAKE GOOD Bags of rubbish left in boiler cupboard flat 3 tenant clearing Bathroom 1) Cracked floor tile and missing grout. Both probably due to movement in floor tiles Regrout2) Shower door needs adjusting proceed3) Cracked hand basin4) Silicone to right of hand basin needs refitting proceed5) Towel rail element not working proceed6) toilet seat needs refitting proceedKitchen\/Lounge1) Small chip to glass hob. Top left hand corner. This is small with no sharp edges 2) Pull cords knitted and not identical 3) Silicone around floor edge needs doing. Has opened up proceed 4) Wardrobe doors. Soft close broken. Both doors 5) Kitchen plinth needs refitting proceed 6) Missing sink stopper proceed Front door 1) Door frame damaged <\/p>

04\/11\/2019 10:33 (sandra)<\/b>List approved <\/p>

06\/11\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:21 (jane)<\/b>Changed heating pump <\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42722","activity_ticket_id":"42960","ticket_reference":"HDT44041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from roof ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/19","activity_end":"2019-11-05 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52101","activity_notes":"As discussed with mike, Could you please attend to flat 1 19 charlotte to locate where the leak is originating from. Could our Contractors Reddan attend and take a look at the leak to investigate where this could be originating from. If so, Please let me know when this would be possible and if we can attend with management keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:33 (sandra)<\/b>waiting report <\/p>

05\/11\/2019 09:13 (sandra)<\/b>Leak investigation, second engineer and access required<\/p>

08\/11\/2019 11:28 (sandra)<\/b>asked to attend Monday <\/p>

18\/11\/2019 14:02 (jane)<\/b>Cherry-picker works being carried out on Tuesday 19th November <\/p>

18\/11\/2019 16:34 (jane)<\/b>Attended to source where leak is coming in. <\/p>

19\/11\/2019 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42723","activity_ticket_id":"43012","ticket_reference":"HDT44093","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"shower is blocked in the 1st and 3rd floor disabled toilet ","ticket_address_1":"10 Upper St Martins ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/19","activity_end":"2019-11-05 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52102","activity_notes":"can you check all floors ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42724","activity_ticket_id":"43013","ticket_reference":"HDT44094","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"door handle needs refitting ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1W 8DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/19","activity_end":"2019-11-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52103","activity_notes":"While at Eastcastle Street I was approached by one of the tenants about a loose\/faulty door handle on 2nd floor wcs which he had intended to report as a maintenance item.Can you organise a repair please. The handle and screws are loose and will require plugging to gain a fixing.See photo below.","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42725","activity_ticket_id":"42568","ticket_reference":"HDT43649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13130 - Flat 1, 21a Newport Court","ticket_address_1":"Flat 1, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/19","activity_end":"2019-11-05 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52104","activity_notes":"New kitchen ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2019 10:33 (jane)<\/b>Engineer attending on Monday 7th October <\/p>

31\/10\/2019 14:27 (sandra )<\/b>(Ticket Closed)<\/p>

05\/11\/2019 09:42 (sandra)<\/b>replaced blown lamps and extractor and connected oven and replaced batteries in smoke alarms <\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42726","activity_ticket_id":"43014","ticket_reference":"HDT44095","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace spotlights out in the common area","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/19","activity_end":"2019-11-05 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52105","activity_notes":"replace spotlights out in the common area","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 09:45 (sandra)<\/b>Replace faulty light on ground floor To return to replace faulty movement sensor for common parts lights outside flat 2<\/p>

07\/11\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42727","activity_ticket_id":"43015","ticket_reference":"HDT44096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/19","activity_end":"2019-11-05 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52106","activity_notes":"I have noticed a water infiltration which is leaning on the ceiling of my bathroom above the sink.","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42728","activity_ticket_id":"42517","ticket_reference":"HDT43598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 5th November ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/11\/19","activity_end":"2019-11-05 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52107","activity_notes":"Inter Tenancy Checks - 5th November","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2019 13:42 (sandra)<\/b>Am returning tomorrow morning to fit the smoke alarms. Prices above Light fitting unable to obtain as LED driver and light. Spoke to Alan and will fit old light fitting from somewhere else and fit new in other location<\/p>

06\/11\/2019 12:00 (sandra)<\/b>Fitted light fitting Removed Replaced 1 x heat and 2 x smoke alarms<\/p>

12\/11\/2019 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42729","activity_ticket_id":"43016","ticket_reference":"HDT44097","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"2 tubular lights need to be changed ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"5th floor ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/19","activity_end":"2019-11-05 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52108","activity_notes":"Please can we have 2 tubular lights changed, we do not have the light bulbs in stock One is at reception and one is at the back right of the office ","activity_timesheet":"1","ticket_notes_combined":"

05\/11\/2019 13:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42730","activity_ticket_id":"42942","ticket_reference":"HDT44023","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13254 - 2-6 Bridge Street, Hemel Hempstead","ticket_address_1":"2-6 Bridge Street, Hemel Hempstead ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"HP1 1EF","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/19","activity_end":"2019-11-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52109","activity_notes":"List of works ","activity_timesheet":"1","ticket_notes_combined":"

05\/11\/2019 11:04 (sandra)<\/b>on hold until leak has been stopped <\/p>

05\/11\/2019 11:07 (sandra)<\/b>to be booked in ASAP <\/p>

13\/11\/2019 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42731","activity_ticket_id":"43017","ticket_reference":"HDT44098","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13265 - Flat 3, 66 Shaftesbury Avenue ","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"05\/11\/19","activity_end":"2019-11-05 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52110","activity_notes":"To reglaze broken window to above to match and seal on completion Leave site clean and tidy ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 12:25 (jane)<\/b>Window being glazing on Friday morning 8th November <\/p>

11\/11\/2019 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42732","activity_ticket_id":"42517","ticket_reference":"HDT43598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 5th November ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/11\/19","activity_end":"2019-11-05 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52111","activity_notes":"Inter Tenancy Checks - 5th November","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2019 13:42 (sandra)<\/b>Am returning tomorrow morning to fit the smoke alarms. Prices above Light fitting unable to obtain as LED driver and light. Spoke to Alan and will fit old light fitting from somewhere else and fit new in other location<\/p>

06\/11\/2019 12:00 (sandra)<\/b>Fitted light fitting Removed Replaced 1 x heat and 2 x smoke alarms<\/p>

12\/11\/2019 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42733","activity_ticket_id":"43019","ticket_reference":"HDT44100","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13269 - Flat A, 23 Rathbone Street ","ticket_address_1":"Flat A, 23 Rathbone Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/19","activity_end":"2019-11-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52112","activity_notes":"To disconnect and remove existing broken oven and dispose of correctly at waste transfer site.To then supply and install new Neff electric oven (B1ace4hnob) to match existing, commission on completion and leave in full working order.","activity_timesheet":"1","ticket_notes_combined":"

05\/11\/2019 13:28 (sandra)<\/b>ordered<\/p>

05\/11\/2019 14:41 (jane)<\/b>Expected delivery of oven will be Monday 11th November <\/p>

14\/11\/2019 13:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42734","activity_ticket_id":"42517","ticket_reference":"HDT43598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 5th November ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/19","activity_end":"2019-11-05 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52113","activity_notes":"Inter Tenancy Checks - 5th November","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2019 13:42 (sandra)<\/b>Am returning tomorrow morning to fit the smoke alarms. Prices above Light fitting unable to obtain as LED driver and light. Spoke to Alan and will fit old light fitting from somewhere else and fit new in other location<\/p>

06\/11\/2019 12:00 (sandra)<\/b>Fitted light fitting Removed Replaced 1 x heat and 2 x smoke alarms<\/p>

12\/11\/2019 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42735","activity_ticket_id":"43020","ticket_reference":"HDT44101","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reddan to replace a broken wall light fitting. Thanks","ticket_address_1":"11A Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/19","activity_end":"2019-11-06 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52114","activity_notes":"Reddan to replace a broken wall light fitting.Thanks","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42736","activity_ticket_id":"43021","ticket_reference":"HDT44102","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13241 - Doughnut Time, 96 Shaftesbury Avenue ","ticket_address_1":"Doughnut Time, 96 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/20","activity_end":"2020-02-13 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52115","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 08:26 (jane)<\/b>Area still too wet to paint, reported back to client if they would like us to investigate to see if there is a further leak present <\/p>

10\/12\/2019 16:39 (sandra)<\/b>still too wet. client has own contractors investigating <\/p>

27\/01\/2020 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42737","activity_ticket_id":"43022","ticket_reference":"HDT44103","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"radiator needs replacing ","ticket_address_1":"29 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/19","activity_end":"2019-11-06 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52116","activity_notes":"radiator needs replacing ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2019 11:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42738","activity_ticket_id":"43001","ticket_reference":"HDT44082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install a valve box cover ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/19","activity_end":"2019-11-06 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52117","activity_notes":"Pleasse raise a work order for Reddan to install a valve box cover.Sandra, gas valve is situated outside the main street door. ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2019 10:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2019 13:58 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 13:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2019 16:40 (sandra)<\/b>still deciding if it can have a box cover over by law <\/p>

07\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42739","activity_ticket_id":"42517","ticket_reference":"HDT43598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 5th November ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/11\/19","activity_end":"2019-11-06 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52118","activity_notes":"Inter Tenancy Checks - 5th November","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2019 13:42 (sandra)<\/b>Am returning tomorrow morning to fit the smoke alarms. Prices above Light fitting unable to obtain as LED driver and light. Spoke to Alan and will fit old light fitting from somewhere else and fit new in other location<\/p>

06\/11\/2019 12:00 (sandra)<\/b>Fitted light fitting Removed Replaced 1 x heat and 2 x smoke alarms<\/p>

12\/11\/2019 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42740","activity_ticket_id":"43023","ticket_reference":"HDT44104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ceiling looks as though the leak is still active ","ticket_address_1":"Flat 4","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/11\/19","activity_end":"2019-11-06 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52119","activity_notes":"In my opinion, the bathroom ceiling has become dangerous.The roof leak may still be active, and in the recent rain appears to be tracking along the ceiling junction with the window wall.- a joint line is apparent. The ceiling is sagging slightly slightly along this line and in the corner.The adjacent wall is showing increased signs of distress.If there is water in this area it is close to the electrical wiring.","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42741","activity_ticket_id":"42883","ticket_reference":"HDT43964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13224 - 1-3 Rupert Court - Item (1) only ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/19","activity_end":"2019-11-06 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52120","activity_notes":"To supply and fit new deadlock with thumb turn to door and inside emergency turn cover with signage stating in case of fire break dome and turn cover","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2019 15:07 (sandra)<\/b>order parts <\/p>

01\/11\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2019 11:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2019 11:26 (sandra)<\/b>signage ordered - to be fitted <\/p>

11\/11\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42742","activity_ticket_id":"43024","ticket_reference":"HDT44105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out on stair well","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/19","activity_end":"2019-11-06 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52121","activity_notes":"2 lights not working on the stair well., have tried new bulbs but still not working. These are on the stairwell so no light and makes the stairwell pitch black and cannot see.keys the flat above the shop Greg Nagel contact number 07810090000","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42743","activity_ticket_id":"43025","ticket_reference":"HDT44106","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no hot water in the toilets ","ticket_address_1":"11-13 Mackling Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5NH","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/19","activity_end":"2019-11-06 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52122","activity_notes":"no hot water in the toilets Code for entry into the building: Front Door: Code 0817AWomens toilet code: C246 Cupboard: C208Y ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42744","activity_ticket_id":"42811","ticket_reference":"HDT43892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13219 - Flat 3, 58a Shaftesbury Avenue ","ticket_address_1":"Flat 3, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"06\/11\/19","activity_end":"2019-11-06 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52123","activity_notes":"Repairs to windowTo allow to attend the above site, carefully remove defective window to back bedroom, install a temporarysecure board in place.Allow to manufacture new casement window incorporating double gazed unit, all to match existing.Return to site, carry out protection works as required, install new casement window and carry out minoradjustments to suit existing frame.Allow to prime all bare timbers followed by 1No undercoat and 1No top coat.Remove all protection works and associated waste, clean site on completion","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 12:08 (jane)<\/b>Attending tomorrow to remove window and board up, advised turnaround time at the manufacturers will be 3-5 working days <\/p>

11\/11\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 10:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/11\/2019 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42745","activity_ticket_id":"43002","ticket_reference":"HDT44083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13260 - Flat 1, 58a Shaftesbury Avenue ","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"06\/11\/19","activity_end":"2019-11-06 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52124","activity_notes":"Bathroom Works ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 12:14 (jane)<\/b>Commencing tomorrow via keys <\/p>

11\/11\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 09:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 11:14 (sandra)<\/b>Bath needs to be resiliconed <\/p>

13\/11\/2019 12:24 (sandra)<\/b>taken details of extractor and placed on order <\/p>

27\/11\/2019 09:28 (jane)<\/b>Replaced extractor fan <\/p>

27\/11\/2019 10:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42746","activity_ticket_id":"43027","ticket_reference":"HDT44108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13277 - 31 Catherine Street ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/11\/19","activity_end":"2019-11-08 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52125","activity_notes":"To carefully lift decking around skylight to gain access underneath and carry out repair works to defective areas, flashband and seal on completion.Reinstate decking.","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 14:34 (sandra)<\/b>booked for Friday at 8.30<\/p>

07\/11\/2019 09:17 (sandra)<\/b>booked for friday 7\/11<\/p>

08\/11\/2019 11:24 (sandra)<\/b>all timer round the skylight is rotten. no repair can be done as surveyor will need to take a look <\/p>

08\/11\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42747","activity_ticket_id":"43027","ticket_reference":"HDT44108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13277 - 31 Catherine Street ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/19","activity_end":"2019-11-08 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52126","activity_notes":"To carefully lift decking around skylight to gain access underneath and carry out repair works to defective areas, flashband and seal on completion.Reinstate decking.","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 14:34 (sandra)<\/b>booked for Friday at 8.30<\/p>

07\/11\/2019 09:17 (sandra)<\/b>booked for friday 7\/11<\/p>

08\/11\/2019 11:24 (sandra)<\/b>all timer round the skylight is rotten. no repair can be done as surveyor will need to take a look <\/p>

08\/11\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42748","activity_ticket_id":"43028","ticket_reference":"HDT44109","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing is stuck in machine ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"Flats 2","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"06\/11\/19","activity_end":"2019-11-06 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52127","activity_notes":"Please could you arrange an appliance engineer's reattendance to 78 Shaftesbury Avenue as the washing is stuck in the machine Please contact the tenant for access:Valentino - 07951741638","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 10:44 (sandra)<\/b>Attended Friday awaiting report <\/p>

25\/11\/2019 13:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42749","activity_ticket_id":"43029","ticket_reference":"HDT44110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13273 - Flat 3, 66 Shaftesbury Avenue ","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/11\/19","activity_end":"2019-11-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52128","activity_notes":"To allow for an engineer to attend site and supply and install 3No face fix small profile window security bars to internal face of sash window for added security ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 14:20 (jane)<\/b>Security bars on order <\/p>

06\/11\/2019 16:13 (jane)<\/b>New security bars being delivered later part of the week <\/p>

08\/11\/2019 13:56 (sandra)<\/b>will need painting<\/p>

11\/11\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42750","activity_ticket_id":"43032","ticket_reference":"HDT44113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom fan","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/19","activity_end":"2019-11-06 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52129","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : Bathroom fan makes loud noise and does not seem to work properly.Sandra, Alan is going to meet me to look at the fresh air fan therefore he can attend to this too.Please confirm with him.","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 10:45 (sandra)<\/b>ordered <\/p>

25\/11\/2019 09:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42751","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/11\/19","activity_end":"2019-11-06 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52130","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42752","activity_ticket_id":"43033","ticket_reference":"HDT44114","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"INTERCOM ISSUE ","ticket_address_1":"1st Floor Office ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"07\/11\/19","activity_end":"2019-11-07 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52131","activity_notes":"Please raise a work order for Reddan to send intercom engineer to resolve issue with 1st floor office intercom, they can't seem to hear anyone when they call from down stairs. The office manager is named Molly who will know more.","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2019 08:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42753","activity_ticket_id":"43034","ticket_reference":"HDT44115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle needs to be refitted ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52132","activity_notes":"Please raise a WO for Reddan to re-attach internal handle on street door of 34a Rupert StHandle can be found on top of documents box under alarm panel (pic)","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42754","activity_ticket_id":"43035","ticket_reference":"HDT44116","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"sani flo is blocked ","ticket_address_1":"20 Crawford Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1H 5NG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/11\/19","activity_end":"2019-11-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52133","activity_notes":"sani flow is blocked ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2019 16:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42755","activity_ticket_id":"43036","ticket_reference":"HDT44117","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"sani flo is blocked ","ticket_address_1":"flat 3","ticket_address_2":"69 St Johns Wood High Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW8 7NL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/11\/19","activity_end":"2019-11-07 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52134","activity_notes":"sani flow is blocked ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:27 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 10:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2020 10:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42756","activity_ticket_id":"42962","ticket_reference":"HDT44043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st tenant moves in on Monday ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/19","activity_end":"2019-11-25 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52135","activity_notes":" so flat 10 the tenant moves on Monday but the work can be done while she is in the propertyTenant from Flat 3 is moving to flat 10 and is happy for the works to be carried out after she moves inList must be done Friday 1st ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:06 (sandra)<\/b>1) Painted leaves in corner of room - LEAVE 2) Stuck on flowers on ceiling - LEAVE 3) Stuck on mouse and hole in skirting - LEAVE IF REMOVED THEN LIKELY TO DAMAGE PAINTWORK 4)Outside patio weeds need removing - please remove5) Patio. Water sitting under decking. Blocked?? And area needs cleaning - please check 6) Upper cupboards slow closers not working - please leave7) Patterns stuck onto window. Looks good -please leave8) Blind cord connector broken. Stuck together with tape please replace 9) Missing but in window. Top opener - not sure what this is10) Oven light not working - please replace11) Difficult to shut washing machine door - please leave12) Dishwasher on move - please affix13) Hole in floor below dishwasher - photo?14) Shelf inside fridge needs fixing - please fix15) Salad bowl inside fridge is cracked. And butter tray. And milk tray - please leave16) Fridge rocking back and forth. Needs securing - please secure 17) Lights under cupboards. Missing glass x 3. Bulbs extremely hot if touched - please replace 18) One floor board needs refixing. Small gap. Near patio doors - please refix19) Damage to end panel on wall cupboard. - please leave Bathroom 2) Towel rail not secure - please secure3) One light out - please replace4) Extractor fan not working. - please repair\/replace5) Corner shelves inside cupboard. these are not supposed to be there and not fixed properly - please leave6) Magnetic catch is broken - please leave7) Incorrect toilet seat fixed to pan. This is ok but not correct shape - please leave8) Pull cord to shaver light unit incorrect. Piece been added to original cord please replace9) Door split in edge. This leaves sharp edges. Not sure if can be glued - have a go ?10) Towel rail element not working - please repairFront door 1) Top lock needs adjusting. Have to slam door to get it to shut - please adjust Bedroom 1) Shelves fitted in alcove. There should not be there but look ok -please le<\/p>

04\/11\/2019 10:32 (sandra)<\/b>List approved <\/p>

21\/11\/2019 10:57 (sandra)<\/b>asked for access on Monday 25th<\/p>

25\/11\/2019 15:30 (sandra)<\/b>ordering plastic bottle shelf and black thermostatic control for radiator<\/p>

26\/11\/2019 09:16 (jane)<\/b>Bottle shelf ordered - 2 day lead-time <\/p>

26\/11\/2019 15:31 (sandra)<\/b>quote put in for 3 x trv <\/p>

26\/11\/2019 15:31 (sandra)<\/b>plastic shelf on order <\/p>

05\/12\/2019 08:37 (sandra)<\/b>friday with keys for the fridge compartment <\/p>

09\/12\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42757","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"07\/11\/19","activity_end":"2019-11-07 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52136","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42758","activity_ticket_id":"43037","ticket_reference":"HDT44118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13264 - Townhouse, 38 Wellington Street ","ticket_address_1":"Townhouse, 38 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/19","activity_end":"2019-11-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52137","activity_notes":"To disconnect and remove existing integrated washer\/dryer and dispose off correctly at waste transfer site.To supply and install new Zanussi integrated washer\/dryer into place (model Z716WT83BI) and commission on completion1) Option TwoTo disconnect and remove existing integrated washer\/dryer and dispose off correctly at waste transfersite.To supply and install new Candy\/Iberna integrated washer\/dryer into place (model ibwd 1475d-80) andcommission on completion","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2019 10:57 (sandra)<\/b>installation 11\/11<\/p>

14\/11\/2019 09:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42759","activity_ticket_id":"43038","ticket_reference":"HDT44119","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace spotlights out in the common area","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/19","activity_end":"2019-11-07 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52138","activity_notes":"Please attend site replace the spotlights out in the common areas","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42760","activity_ticket_id":"43039","ticket_reference":"HDT44120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fix automatic light","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52139","activity_notes":": Please fix the automatica light in between the two doors. The shower cap in the bathroom is broken A light bulb in the bathroom is broken ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2019 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42761","activity_ticket_id":"43040","ticket_reference":"HDT44121","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 faulty lamps","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/19","activity_end":"2019-11-07 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52140","activity_notes":"Please raise a work order for reddan to replace 2 faulty lamps.Sandra, Alan is attending to this now.","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2019 15:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42762","activity_ticket_id":"43041","ticket_reference":"HDT44122","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13281 - 11-13 Macklin Street, London, WC2","ticket_address_1":"11-13 Macklin Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/19","activity_end":"2019-11-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52141","activity_notes":"Replacement heater and descale, two options","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42763","activity_ticket_id":"42999","ticket_reference":"HDT44080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water dripping through ceiling ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52142","activity_notes":"Please raise a work order for Reddan to investigate.Tenant reported: Water dripping through the bathroom ceiling near fire escape door. Sandra, please collect keys from site office. ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 11:42 (sandra)<\/b>Leak investigation, have found lead flashings in need of repair 2 engineers required for access and repair, work should take no longer than 2hr<\/p>

06\/11\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2019 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2019 14:04 (sandra)<\/b>repairs made to roof but lights are now not working <\/p>

08\/11\/2019 09:02 (sandra)<\/b>Burnt out sensor.Water damage. Removed and bridged over wires so permanently on. Alan advised On permanently until sensor replaced<\/p>

13\/11\/2019 12:23 (sandra)<\/b>replaced movement sensor <\/p>

13\/11\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42764","activity_ticket_id":"43042","ticket_reference":"HDT44123","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"waste pipe overflow ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/11\/19","activity_end":"2019-11-07 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52143","activity_notes":"The overflow waste pipe connector has become loose in the above apartment. Could you please arrange urgent attendance to secure it back in place please as we have not been able to manage this.","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2019 11:25 (sandra)<\/b>Returning Monday to fit new kitchen sink overflow <\/p>

12\/11\/2019 11:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42765","activity_ticket_id":"43034","ticket_reference":"HDT44115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle needs to be refitted ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"07\/11\/19","activity_end":"2019-11-07 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52144","activity_notes":"Please raise a WO for Reddan to re-attach internal handle on street door of 34a Rupert StHandle can be found on top of documents box under alarm panel (pic)","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42766","activity_ticket_id":"43027","ticket_reference":"HDT44108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13277 - 31 Catherine Street ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"07\/11\/19","activity_end":"2019-11-07 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52145","activity_notes":"To carefully lift decking around skylight to gain access underneath and carry out repair works to defective areas, flashband and seal on completion.Reinstate decking.","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 14:34 (sandra)<\/b>booked for Friday at 8.30<\/p>

07\/11\/2019 09:17 (sandra)<\/b>booked for friday 7\/11<\/p>

08\/11\/2019 11:24 (sandra)<\/b>all timer round the skylight is rotten. no repair can be done as surveyor will need to take a look <\/p>

08\/11\/2019 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42767","activity_ticket_id":"43013","ticket_reference":"HDT44094","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"door handle needs refitting ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1W 8DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"07\/11\/19","activity_end":"2019-11-07 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52146","activity_notes":"While at Eastcastle Street I was approached by one of the tenants about a loose\/faulty door handle on 2nd floor wcs which he had intended to report as a maintenance item.Can you organise a repair please. The handle and screws are loose and will require plugging to gain a fixing.See photo below.","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42768","activity_ticket_id":"42734","ticket_reference":"HDT43815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13171 - Fire door - 8 Gerrard Street - THE DOOR NEEDS TO BE PAINTED RED TO MATCH EXISTING ","ticket_address_1":"Fire Door - 8 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/11\/19","activity_end":"2019-11-07 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52147","activity_notes":"Replacement fire door ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 08:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42769","activity_ticket_id":"43043","ticket_reference":"HDT44124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamps in hallway and toilet ","ticket_address_1":"2nd floor ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/19","activity_end":"2019-11-07 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52148","activity_notes":"Service desk, can you please assign to Reddan to attend to the lamps in the hallway and toilet.","activity_timesheet":"1","ticket_notes_combined":"

08\/11\/2019 09:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42770","activity_ticket_id":"42999","ticket_reference":"HDT44080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water dripping through ceiling ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/19","activity_end":"2019-11-08 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52149","activity_notes":"Please raise a work order for Reddan to investigate.Tenant reported: Water dripping through the bathroom ceiling near fire escape door. Sandra, please collect keys from site office. ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 11:42 (sandra)<\/b>Leak investigation, have found lead flashings in need of repair 2 engineers required for access and repair, work should take no longer than 2hr<\/p>

06\/11\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>

07\/11\/2019 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2019 14:04 (sandra)<\/b>repairs made to roof but lights are now not working <\/p>

08\/11\/2019 09:02 (sandra)<\/b>Burnt out sensor.Water damage. Removed and bridged over wires so permanently on. Alan advised On permanently until sensor replaced<\/p>

13\/11\/2019 12:23 (sandra)<\/b>replaced movement sensor <\/p>

13\/11\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42771","activity_ticket_id":"43044","ticket_reference":"HDT44125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights outside flat 1","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/19","activity_end":"2019-11-08 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52150","activity_notes":"Please raise a work order fro Reddan to attend to resolve issue with the lights outside flat 1 from attached picture","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42772","activity_ticket_id":"43045","ticket_reference":"HDT44126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/19","activity_end":"2019-11-08 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52151","activity_notes":"Hi service desk, Re: Flat 3.3 - 4A Rupert CourtPlease raise a work order for Reddan to investigate.Tenant reported : No gas supply\/Heating not working.Sandra,Please arrange gas engineer to attend","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2019 14:26 (sandra)<\/b>4.1. Mike attended to all the flats and found this flat was leaking from the boiler.He has now rectified this and it will be invoiced <\/p>

11\/11\/2019 09:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42773","activity_ticket_id":"43046","ticket_reference":"HDT44127","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13187 - 7a Langley Street - Cupboard to Third Floor WC","ticket_address_1":"7a Langley Street - Cupboard to Third Floor WC","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/19","activity_end":"2019-11-21 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52152","activity_notes":"Quote TwoRemoval of extra wide inspection cover, cut in half making two manageable doors, introduce new hingesand hang both doors independently, securing in the centre with magnetic catches,Please Note: This option would be the safer of the two and cost effective overall. ","activity_timesheet":"1","ticket_notes_combined":"

21\/11\/2019 16:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42774","activity_ticket_id":"43047","ticket_reference":"HDT44128","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"washer missing on tap","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/11\/19","activity_end":"2019-11-08 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52153","activity_notes":"washer missing on tap","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2019 11:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42775","activity_ticket_id":"43048","ticket_reference":"HDT44129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken toilet seat","ticket_address_1":"Flat 4,","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52154","activity_notes":"Can I ask you a courtesy? Our toilet seat is broken and we would like to change it. However, we are having some trouble understanding what piece to replace\/how to replace it. Is there a handyman that mj mapp you can point us towards too?","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2019 11:26 (sandra)<\/b>booked for monday with tenant <\/p>

12\/11\/2019 08:13 (jane)<\/b>Toilet seat on order, 3 working days <\/p>

12\/11\/2019 11:20 (sandra)<\/b>Replacement toilet seat ordered <\/p>

19\/11\/2019 13:58 (sandra)<\/b>BOOKED 20\/11<\/p>

21\/11\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42776","activity_ticket_id":"43051","ticket_reference":"HDT44132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/19","activity_end":"2019-11-08 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52155","activity_notes":"inter-tenancy checks to be completed today ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:01 (sandra)<\/b>waiting on go ahead to proceed <\/p>

15\/11\/2019 10:36 (sandra)<\/b>Permission granted to proceed <\/p>

18\/11\/2019 15:49 (sandra)<\/b>Replaced 1 x LED driver <\/p>

22\/11\/2019 13:59 (sandra)<\/b>WINDOWS TO BE DONE <\/p>

26\/11\/2019 14:39 (jane)<\/b>Control re-configuring completed <\/p>

28\/11\/2019 09:11 (sandra)<\/b>Once roof works have been instructed we can then clean the decking <\/p>

28\/11\/2019 09:12 (sandra)<\/b>3 x windows have been completed <\/p>

28\/11\/2019 14:08 (sandra)<\/b>windows to be painted on HDT41314<\/p>

06\/12\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42777","activity_ticket_id":"43050","ticket_reference":"HDT44131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 15th ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/19","activity_end":"2019-11-08 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52156","activity_notes":"Please completed an ITC for Flat 1 60 Chandos Molly Coupar Facilities ","activity_timesheet":"1","ticket_notes_combined":"

11\/11\/2019 10:56 (sandra)<\/b>Recommendations sent over and awaiting approval <\/p>

12\/11\/2019 09:28 (sandra)<\/b>works to be undertaken Kitchen 1) Loose kitchen taps 2) Damage to cupboard edge under sink3) Integrated freezer door needs refixing4) Door next to oven. Face is wrinkled 5) Kitchen plinth needs refixing 6) Slight date to work top join and small scratch marks near hob. Also stain in work topLounge 1) Screws and picture hooks left in wall 2) R\/H window wand needs refixing 3) Dimmer not working 4) Floor slightly damagedBedroom 1) Slight damage to top of door frame2) Dimmer not working 3) Inside wardrobe bad stain on deck4) Picture hook in wall Entrance lobby 1) Inside of cupboard needs painting. Bad marks 2) Marks on main door Bathroom 1) Shower screen leaking. May need new.Has caused vinyl floor to lift 2) Silicone behind bath taps black mould spots 3) Bath panel has screws sticking out. Only one out of 8 has a cap. These need caps as sharpedges 4) Under towel rail the grout needs whitening 5) Towel rail element is rusty. Needs replacing6) Grout in wall tiles above bath need whitening 7) Silicone around hand basin and toilet push buttons needs redoing plus corner up to ceiling.Cracking at top8) Toilet roll holder needs tighting up9) Top of bathroom door catching. Unable to shut properly and door unable to lock10) Door threshold is cracked. Needs replacing<\/p>

15\/11\/2019 10:21 (sandra)<\/b>ordered electrical parts and returning today to fit <\/p>

15\/11\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>

15\/11\/2019 14:22 (sandra)<\/b>Purchased double dimmer switch and replaced Used good dimmer in old and replaced in 2nd room<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42778","activity_ticket_id":"43049","ticket_reference":"HDT44130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken key safe ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/19","activity_end":"2019-11-08 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52157","activity_notes":"Please raise WO for Reddan to replace broken key safe at 21a Wardour St (Site Office)","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2019 12:10 (sandra)<\/b>Hi the dimensions are , W 430mm,L (top to bottom) 660mm,Depth 130mm.<\/p>

11\/11\/2019 13:42 (jane)<\/b>New deposit key safe on order, 3 - 5 working day lead-time <\/p>

21\/11\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42779","activity_ticket_id":"43052","ticket_reference":"HDT44133","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet needs securing to the wall ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/11\/19","activity_end":"2019-11-08 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52158","activity_notes":": WC Cistern - 21a Wardour St Site Office to secure toilet cistern to wall in wc ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42780","activity_ticket_id":"42719","ticket_reference":"HDT43800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks and Fixed Wiring Test - 30TH OCT TENANT MOVES IN ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/19","activity_end":"2019-11-08 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52159","activity_notes":"Pre-tenancy checks and fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2019 11:49 (sandra)<\/b>sent to Charlotte and Lilian for approval <\/p>

24\/10\/2019 08:19 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2019 12:03 (sandra)<\/b>new heater needed ordered <\/p>

21\/11\/2019 08:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42781","activity_ticket_id":"41042","ticket_reference":"HDT42123","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"ST Martins Courtyard ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/19","activity_end":"2019-11-08 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52160","activity_notes":"4 Monthly roof clearances 124 Long Acre and 1 Mercer Street -5a Mercer Street and 3-5 Mercer Street-126 Long Acre-10 Slingsby Place-11-14 Upper St Martins Lane-130-136 Long Acre-137 Long Acre and above LKB-17 Slingsby Place-5, 15, 19 & 27 Slingsby Place-137 Long Acre & 11 & 15 Slingsby Place-127 Long Acre-Wellington Court-Sussex House, 143 Long Acre- ","activity_timesheet":null,"ticket_notes_combined":"

09\/04\/2019 11:54 (sandra)<\/b>to be scheduled with Tim to meet with engineer <\/p>

26\/07\/2019 10:53 (sandra)<\/b>on going <\/p>

11\/11\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:35 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42782","activity_ticket_id":"41042","ticket_reference":"HDT42123","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"ST Martins Courtyard ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52161","activity_notes":"4 Monthly roof clearances 124 Long Acre and 1 Mercer Street -5a Mercer Street and 3-5 Mercer Street-126 Long Acre-10 Slingsby Place-11-14 Upper St Martins Lane-130-136 Long Acre-137 Long Acre and above LKB-17 Slingsby Place-5, 15, 19 & 27 Slingsby Place-137 Long Acre & 11 & 15 Slingsby Place-127 Long Acre-Wellington Court-Sussex House, 143 Long Acre- ","activity_timesheet":null,"ticket_notes_combined":"

09\/04\/2019 11:54 (sandra)<\/b>to be scheduled with Tim to meet with engineer <\/p>

26\/07\/2019 10:53 (sandra)<\/b>on going <\/p>

11\/11\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:35 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42783","activity_ticket_id":"41042","ticket_reference":"HDT42123","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"ST Martins Courtyard ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"08\/11\/19","activity_end":"2019-11-08 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52162","activity_notes":"4 Monthly roof clearances 124 Long Acre and 1 Mercer Street -5a Mercer Street and 3-5 Mercer Street-126 Long Acre-10 Slingsby Place-11-14 Upper St Martins Lane-130-136 Long Acre-137 Long Acre and above LKB-17 Slingsby Place-5, 15, 19 & 27 Slingsby Place-137 Long Acre & 11 & 15 Slingsby Place-127 Long Acre-Wellington Court-Sussex House, 143 Long Acre- ","activity_timesheet":null,"ticket_notes_combined":"

09\/04\/2019 11:54 (sandra)<\/b>to be scheduled with Tim to meet with engineer <\/p>

26\/07\/2019 10:53 (sandra)<\/b>on going <\/p>

11\/11\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:35 (jane )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 09:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42784","activity_ticket_id":"43053","ticket_reference":"HDT44134","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"shelf to be cut in half and rehung","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/19","activity_end":"2019-11-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52163","activity_notes":"shelf to be cut in half and rehung ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2019 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42785","activity_ticket_id":"43054","ticket_reference":"HDT44135","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"34a Rupert Streert ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/11\/19","activity_end":"2019-11-08 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52164","activity_notes":"intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2019 16:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42786","activity_ticket_id":"43001","ticket_reference":"HDT44082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install a valve box cover ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/11\/19","activity_end":"2019-11-08 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52165","activity_notes":"Pleasse raise a work order for Reddan to install a valve box cover.Sandra, gas valve is situated outside the main street door. ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2019 10:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2019 13:58 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 13:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2019 16:40 (sandra)<\/b>still deciding if it can have a box cover over by law <\/p>

07\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42787","activity_ticket_id":"43055","ticket_reference":"HDT44136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"waster pooling in the middle of the floor","ticket_address_1":"2 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/11\/19","activity_end":"2019-11-08 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52166","activity_notes":"Please raise a works order for Reddan to attend at 2 Charlotte Place and investigate the pooling water in the middle of the floor. It appears to be coming from the black cylinder in the cupboard under the sink, shown in the attached photo. Keys can be collected from 21a Wardour Street","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42788","activity_ticket_id":"43056","ticket_reference":"HDT44137","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"closure has fallen off ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/19","activity_end":"2019-11-08 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52167","activity_notes":"closure has fallen off trapping people inside ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42789","activity_ticket_id":"43057","ticket_reference":"HDT44138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 12th December moving in ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52168","activity_notes":"checks to be carried out and tenant moves in on the 6th December ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 14:41 (jane)<\/b>Decorating completed <\/p>

16\/12\/2019 13:02 (sandra)<\/b>AWAITING PARTS FOR APPLIANCE <\/p>

23\/12\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42790","activity_ticket_id":"43058","ticket_reference":"HDT44139","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 3rd December ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/19","activity_end":"2019-12-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52169","activity_notes":"tenant moves in on the 11th December ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42791","activity_ticket_id":"43059","ticket_reference":"HDT44140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower not working in basement ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/11\/19","activity_end":"2019-11-08 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52170","activity_notes":"Please raise WO for Reddan to attend to non-working electric shower in basement @ 21 New Row","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2019 10:59 (sandra)<\/b>booked 11\/11<\/p>

12\/11\/2019 10:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42792","activity_ticket_id":"43060","ticket_reference":"HDT44141","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"LIGHT OUT ABOVE DESK","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/19","activity_end":"2019-11-08 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52171","activity_notes":"A light has gone above someone desk can we get a new one.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 10:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42793","activity_ticket_id":"43037","ticket_reference":"HDT44118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13264 - Townhouse, 38 Wellington Street ","ticket_address_1":"Townhouse, 38 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52172","activity_notes":"To disconnect and remove existing integrated washer\/dryer and dispose off correctly at waste transfer site.To supply and install new Zanussi integrated washer\/dryer into place (model Z716WT83BI) and commission on completion1) Option TwoTo disconnect and remove existing integrated washer\/dryer and dispose off correctly at waste transfersite.To supply and install new Candy\/Iberna integrated washer\/dryer into place (model ibwd 1475d-80) andcommission on completion","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2019 10:57 (sandra)<\/b>installation 11\/11<\/p>

14\/11\/2019 09:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42794","activity_ticket_id":"43061","ticket_reference":"HDT44142","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"131 Salusbury Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52173","activity_notes":"flood into office ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2019 09:42 (sandra)<\/b>Early Monday morning MJ Mapp called regarding 131 Saliusbury Rd Flood into office Leak from flat A Leaking pump Tenant is calling out the landlord to replace the pump. Massive clean up operation now in progress <\/p>

12\/11\/2019 09:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42795","activity_ticket_id":"43062","ticket_reference":"HDT44143","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out -break in","ticket_address_1":"66 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9PA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52174","activity_notes":"break in","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42796","activity_ticket_id":"43062","ticket_reference":"HDT44143","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out -break in","ticket_address_1":"66 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9PA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52175","activity_notes":"break in","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42797","activity_ticket_id":"43063","ticket_reference":"HDT44144","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - break in","ticket_address_1":"48 Neal Street ","ticket_address_2":"Birkenstock ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52176","activity_notes":"break in ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42798","activity_ticket_id":"43063","ticket_reference":"HDT44144","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - break in","ticket_address_1":"48 Neal Street ","ticket_address_2":"Birkenstock ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52177","activity_notes":"break in ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42799","activity_ticket_id":"43064","ticket_reference":"HDT44145","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make safe and replace broken window","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52178","activity_notes":"Please raise a work order for Reddan to attend to make safe and measure up for replacement.","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 10:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42800","activity_ticket_id":"43064","ticket_reference":"HDT44145","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make safe and replace broken window","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/19","activity_end":"2019-11-11 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52179","activity_notes":"Please raise a work order for Reddan to attend to make safe and measure up for replacement.","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 10:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42801","activity_ticket_id":"42925","ticket_reference":"HDT44006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13249 - Flat 6, 30 Rathbone Place","ticket_address_1":"Flat 6, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/19","activity_end":"2019-11-13 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52180","activity_notes":"Flat 6 has damaged flow and return valves, (probably by somebody using a screwdriver to operate) which will make re-filling nearly impossible, to allow to replace flow and return valves, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>

11\/11\/2019 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2019 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42802","activity_ticket_id":"43066","ticket_reference":"HDT44147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Re-glaze window ","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"11\/11\/19","activity_end":"2019-11-11 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52181","activity_notes":"follow on for HDT44145 - re-glaze window ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2019 09:41 (jane )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 09:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2019 09:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42803","activity_ticket_id":"43030","ticket_reference":"HDT44111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13279 - Flat 3, 13 Goodwins Court ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/19","activity_end":"2019-11-11 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52182","activity_notes":"Following water test we have found issue is the roof surface is at fault.To allow for 2No engineers to attend site and carefully remove decking to enable to us to gain access to roof and carry out resurfacing works and apply waterproof compound, water test and leave watertight..Reinstate decking on completion and leave site clean and tidy.","activity_timesheet":"1","ticket_notes_combined":"

11\/11\/2019 10:47 (sandra)<\/b>to be scheduled for this week <\/p>

12\/11\/2019 10:17 (sandra)<\/b>Booked for Wednesday Dan and Roy <\/p>

15\/11\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42804","activity_ticket_id":"43030","ticket_reference":"HDT44111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13279 - Flat 3, 13 Goodwins Court ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/19","activity_end":"2019-11-11 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52183","activity_notes":"Following water test we have found issue is the roof surface is at fault.To allow for 2No engineers to attend site and carefully remove decking to enable to us to gain access to roof and carry out resurfacing works and apply waterproof compound, water test and leave watertight..Reinstate decking on completion and leave site clean and tidy.","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2019 10:47 (sandra)<\/b>to be scheduled for this week <\/p>

12\/11\/2019 10:17 (sandra)<\/b>Booked for Wednesday Dan and Roy <\/p>

15\/11\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42805","activity_ticket_id":"43067","ticket_reference":"HDT44148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"REPLACEMENT LAMSP","ticket_address_1":"5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/19","activity_end":"2019-11-11 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52184","activity_notes":"Replace with brighter lamps as common parts is too dark","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42806","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/19","activity_end":"2019-11-11 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52185","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42807","activity_ticket_id":"43068","ticket_reference":"HDT44149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate after leak","ticket_address_1":"2nd and 3rd floor office ","ticket_address_2":"21 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/19","activity_end":"2019-11-11 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52186","activity_notes":"redecorate after leak","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 14:00 (jane)<\/b>Speak to Michael about invoicing <\/p>

27\/11\/2019 13:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42808","activity_ticket_id":"43069","ticket_reference":"HDT44150","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"redecorate shop front ","ticket_address_1":"13 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/19","activity_end":"2019-11-11 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52187","activity_notes":"shop front ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42809","activity_ticket_id":"43070","ticket_reference":"HDT44151","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Make good and redecorate ","ticket_address_1":"The Office Store ","ticket_address_2":"Neals Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/19","activity_end":"2019-11-11 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52188","activity_notes":"removal of spot lights need to make good and redecorate ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42810","activity_ticket_id":"43071","ticket_reference":"HDT44152","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"redecorate ","ticket_address_1":"Neals Yard entrance ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/19","activity_end":"2019-11-11 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52189","activity_notes":"redecorate pillar to entrance of neals yard ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42811","activity_ticket_id":"43072","ticket_reference":"HDT44153","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"shop front ","ticket_address_1":"51 Neals Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/19","activity_end":"2019-11-11 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52190","activity_notes":"shop front redecoration ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42812","activity_ticket_id":"43073","ticket_reference":"HDT44154","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"anti graffitti","ticket_address_1":"43 Endell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/19","activity_end":"2019-11-11 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52191","activity_notes":"apply anti graffiti paint to hoarding ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2019 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42813","activity_ticket_id":"43074","ticket_reference":"HDT44155","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Tor repair door to Birkenstock","ticket_address_1":"48 Neal Street ","ticket_address_2":"Birkenstock ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/19","activity_end":"2019-11-11 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52192","activity_notes":"The hinges is complete broken and the door has had to be removed. A carpenter will need to attend to carry out a repair so that the door doesnt need boarding again tonight","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2019 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42814","activity_ticket_id":"43075","ticket_reference":"HDT44156","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13257 - Neal's Yard\/Seven Dials Court","ticket_address_1":"Neal's Yard\/Seven Dials Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/19","activity_end":"2019-11-11 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52193","activity_notes":"To allow for 2No engineers to gain access at high level and reinstate cabling back into place, leaving secure on completion.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42815","activity_ticket_id":"43075","ticket_reference":"HDT44156","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13257 - Neal's Yard\/Seven Dials Court","ticket_address_1":"Neal's Yard\/Seven Dials Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/19","activity_end":"2019-11-22 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52194","activity_notes":"To allow for 2No engineers to gain access at high level and reinstate cabling back into place, leaving secure on completion.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42816","activity_ticket_id":"43076","ticket_reference":"HDT44157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"towel rail not working ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/19","activity_end":"2019-11-11 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52195","activity_notes":"towel rail not working ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 11:39 (sandra)<\/b>Return to site as it was reported that tail rail was still not working All found to be in full working order<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42817","activity_ticket_id":"43059","ticket_reference":"HDT44140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower not working in basement ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/19","activity_end":"2019-11-11 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52196","activity_notes":"Please raise WO for Reddan to attend to non-working electric shower in basement @ 21 New Row","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2019 10:59 (sandra)<\/b>booked 11\/11<\/p>

12\/11\/2019 10:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42818","activity_ticket_id":"43077","ticket_reference":"HDT44158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"time clock","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/19","activity_end":"2019-11-11 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52197","activity_notes":"Please raise a WO for Reddan to replace broken light time clock at 39 Wardour St","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42819","activity_ticket_id":"43078","ticket_reference":"HDT44159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good meeting room ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/19","activity_end":"2019-11-11 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52198","activity_notes":"Please raise WO for Reddan to paint\/patch up wall in corner of meeting room at 21a Wardour St Site office","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42820","activity_ticket_id":"43079","ticket_reference":"HDT44160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak investigation ","ticket_address_1":"131 Salusbury Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/19","activity_end":"2019-11-12 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52199","activity_notes":"follow on to HDT44142","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 09:11 (sandra)<\/b>cleared all the water. made safe the ceiling and made safe the electrics.<\/p>

12\/11\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42821","activity_ticket_id":"43050","ticket_reference":"HDT44131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 15th ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/19","activity_end":"2019-11-12 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52200","activity_notes":"Please completed an ITC for Flat 1 60 Chandos Molly Coupar Facilities ","activity_timesheet":"1","ticket_notes_combined":"

11\/11\/2019 10:56 (sandra)<\/b>Recommendations sent over and awaiting approval <\/p>

12\/11\/2019 09:28 (sandra)<\/b>works to be undertaken Kitchen 1) Loose kitchen taps 2) Damage to cupboard edge under sink3) Integrated freezer door needs refixing4) Door next to oven. Face is wrinkled 5) Kitchen plinth needs refixing 6) Slight date to work top join and small scratch marks near hob. Also stain in work topLounge 1) Screws and picture hooks left in wall 2) R\/H window wand needs refixing 3) Dimmer not working 4) Floor slightly damagedBedroom 1) Slight damage to top of door frame2) Dimmer not working 3) Inside wardrobe bad stain on deck4) Picture hook in wall Entrance lobby 1) Inside of cupboard needs painting. Bad marks 2) Marks on main door Bathroom 1) Shower screen leaking. May need new.Has caused vinyl floor to lift 2) Silicone behind bath taps black mould spots 3) Bath panel has screws sticking out. Only one out of 8 has a cap. These need caps as sharpedges 4) Under towel rail the grout needs whitening 5) Towel rail element is rusty. Needs replacing6) Grout in wall tiles above bath need whitening 7) Silicone around hand basin and toilet push buttons needs redoing plus corner up to ceiling.Cracking at top8) Toilet roll holder needs tighting up9) Top of bathroom door catching. Unable to shut properly and door unable to lock10) Door threshold is cracked. Needs replacing<\/p>

15\/11\/2019 10:21 (sandra)<\/b>ordered electrical parts and returning today to fit <\/p>

15\/11\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>

15\/11\/2019 14:22 (sandra)<\/b>Purchased double dimmer switch and replaced Used good dimmer in old and replaced in 2nd room<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42822","activity_ticket_id":"43002","ticket_reference":"HDT44083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13260 - Flat 1, 58a Shaftesbury Avenue ","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/19","activity_end":"2019-11-12 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52201","activity_notes":"Bathroom Works ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 12:14 (jane)<\/b>Commencing tomorrow via keys <\/p>

11\/11\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 09:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 11:14 (sandra)<\/b>Bath needs to be resiliconed <\/p>

13\/11\/2019 12:24 (sandra)<\/b>taken details of extractor and placed on order <\/p>

27\/11\/2019 09:28 (jane)<\/b>Replaced extractor fan <\/p>

27\/11\/2019 10:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42823","activity_ticket_id":"43080","ticket_reference":"HDT44161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"12\/11\/19","activity_end":"2019-11-12 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52202","activity_notes":"I hope this finds you well. Just to let you know that the front entrance door of our building (17a Catherine street) is no longer closing automatically without pulling the door manually. ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 08:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/11\/2019 08:30 (sandra)<\/b>contacting tenant on Monday<\/p>

25\/11\/2019 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42824","activity_ticket_id":"43081","ticket_reference":"HDT44162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"top up on card ","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/19","activity_end":"2019-11-12 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52203","activity_notes":"Please raise a work order for Reddan to purchase a 50 top up.Sandra, it's currently in debit of 26. Please see attached pic. Please ask Alan to take a before & after picture of meter.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42825","activity_ticket_id":"43082","ticket_reference":"HDT44163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"maglock has come loose ","ticket_address_1":"60 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/19","activity_end":"2019-11-12 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52204","activity_notes":"The maglock of the double fire exit doors on Scala Street has come off from one side and its preventing the door from locking when opened internally and externally, please can we get someone to repair it.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42826","activity_ticket_id":"42961","ticket_reference":"HDT44042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/19","activity_end":"2019-11-12 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52205","activity_notes":"Inter Tenancy Checks - 1st November - tenant moves in on 7th November","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2019 15:08 (sandra)<\/b>Sorry -please proceed as belowDo you have a photo of the cracked basin and door frame?Walls need painting. Especially the bathroom as flaking paint. PLEASE DO THIS IN BATHROOM AND TOUCH UP REST Plaster blown below extractor fan PLEASE FILL AND MAKE GOOD Bags of rubbish left in boiler cupboard flat 3 tenant clearing Bathroom 1) Cracked floor tile and missing grout. Both probably due to movement in floor tiles Regrout2) Shower door needs adjusting proceed3) Cracked hand basin4) Silicone to right of hand basin needs refitting proceed5) Towel rail element not working proceed6) toilet seat needs refitting proceedKitchen\/Lounge1) Small chip to glass hob. Top left hand corner. This is small with no sharp edges 2) Pull cords knitted and not identical 3) Silicone around floor edge needs doing. Has opened up proceed 4) Wardrobe doors. Soft close broken. Both doors 5) Kitchen plinth needs refitting proceed 6) Missing sink stopper proceed Front door 1) Door frame damaged <\/p>

04\/11\/2019 10:33 (sandra)<\/b>List approved <\/p>

06\/11\/2019 10:08 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:21 (jane)<\/b>Changed heating pump <\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42827","activity_ticket_id":"43084","ticket_reference":"HDT44165","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"fix the toilet cover ","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"Top Floor mens Toilet ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 4AL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/19","activity_end":"2019-11-12 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52206","activity_notes":"Can you arrange for someone to attend to the above and fix the toilet cover please?The keys will have to be collected for our office.Let me know when someone can attend.","activity_timesheet":"1","ticket_notes_combined":"

15\/11\/2019 12:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42828","activity_ticket_id":"43085","ticket_reference":"HDT44166","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13259 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/11\/19","activity_end":"2019-11-30 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52207","activity_notes":"To allow for a two man drainage team to attend the above site out of normal working hours with all necessary plant and materials.Carry out protection works as required.To carry out a full descale of 100mm soil stack from basement level up to third floor with the use of an electro mechanical drain cleaning de-scale machine to ensure bore of pipework is back to full integrity, flush through and test on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 13:44 (jane)<\/b>Programmed in for Saturday 30th November <\/p>

02\/12\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42829","activity_ticket_id":"43086","ticket_reference":"HDT44167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To gain access to high level blocked guttering via cherry picker ","ticket_address_1":"Mr Fogg's, 6a Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"12\/11\/19","activity_end":"2019-11-12 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52208","activity_notes":"To gain access to high level blocked guttering via cherry picker ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2019 14:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42830","activity_ticket_id":"43086","ticket_reference":"HDT44167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To gain access to high level blocked guttering via cherry picker ","ticket_address_1":"Mr Fogg's, 6a Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/19","activity_end":"2019-11-12 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52209","activity_notes":"To gain access to high level blocked guttering via cherry picker ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2019 14:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42831","activity_ticket_id":"43087","ticket_reference":"HDT44168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13271 - 36 Tavistock Street ","ticket_address_1":"36 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/19","activity_end":"2019-11-12 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52210","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 08:31 (jane)<\/b>Programmed in for Monday 18th November <\/p>

27\/11\/2019 12:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42832","activity_ticket_id":"43088","ticket_reference":"HDT44169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate ","ticket_address_1":"Flat 2","ticket_address_2":"25A Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/19","activity_end":"2019-11-12 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52211","activity_notes":"The tenant has requested the apartment is painted. ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42833","activity_ticket_id":"43089","ticket_reference":"HDT44170","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13225 - Oree, 44 Wellington Street ","ticket_address_1":"Oree, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/19","activity_end":"2019-11-12 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52212","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 08:56 (jane)<\/b>Programmed in for next week <\/p>

27\/11\/2019 12:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42834","activity_ticket_id":"43091","ticket_reference":"HDT44172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light gone ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/19","activity_end":"2019-11-12 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52213","activity_notes":"light gone ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 15:51 (sandra)<\/b>tested and made temporary repair. ordered part for sensor light <\/p>

13\/11\/2019 12:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42835","activity_ticket_id":"43090","ticket_reference":"HDT44171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/19","activity_end":"2019-11-12 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52214","activity_notes":"Tenant reported: Last night there was another leak from a light socket in the ceiling next to the front door ...it stopped before I went to bed but looked like it had been dropping for a couple hours, and the ceiling was pretty wet Sandra, we may not need to enter his flat. It's the outer door.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2019 14:58 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 15:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2019 12:26 (sandra)<\/b>Booked for Tuesday 19th<\/p>

15\/11\/2019 16:22 (sandra)<\/b>investigate the flu that appears to be leaking <\/p>

19\/11\/2019 09:59 (sandra)<\/b>ordered flu seals <\/p>

10\/12\/2019 16:40 (sandra)<\/b>new flu seals ordered <\/p>

11\/12\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42836","activity_ticket_id":"43094","ticket_reference":"HDT44175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13282 - 131 Salusbury Road, London, NW6 6RG","ticket_address_1":"131 Salusbury Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/19","activity_end":"2019-12-05 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52215","activity_notes":"Supply dehumidifers ","activity_timesheet":"1","ticket_notes_combined":"

15\/11\/2019 10:39 (sandra)<\/b>One de-hum on hire. second one was refused and will be returned<\/p>

06\/12\/2019 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42837","activity_ticket_id":"43095","ticket_reference":"HDT44176","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remedial works ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/19","activity_end":"2019-11-13 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52216","activity_notes":"remedial works following a Gas Inspection ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42838","activity_ticket_id":"43095","ticket_reference":"HDT44176","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remedial works ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/19","activity_end":"2019-11-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52217","activity_notes":"remedial works following a Gas Inspection ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2019 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42839","activity_ticket_id":"43096","ticket_reference":"HDT44177","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"small leak in the skylight ","ticket_address_1":"Flat 2","ticket_address_2":"23 Wimpole Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/19","activity_end":"2019-11-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52218","activity_notes":"The lady in flat 2 has a small leak in the skylight and we have been informed that this can be accessed from the window of the flat above. Can you advise is someone can pop along to investigate to see if this can be sealed from the window rather than walk out onto the skylight please?","activity_timesheet":"1","ticket_notes_combined":"

14\/11\/2019 14:35 (sandra )<\/b>(Ticket Closed)<\/p>

14\/11\/2019 14:36 (sandra)<\/b>The problem is you can barely walk in the box gulley as your foot gets stuck between wall and the skylight and two people makes life a little easier as one can pass materials out the window.Cleared gulley and outlet and used silicone on the lead flashing around the wall.It is possible it is the box gulley that is causing the problem but am unable to get a closer inspection<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42840","activity_ticket_id":"43097","ticket_reference":"HDT44178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mark on ceiling ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/19","activity_end":"2019-11-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52219","activity_notes":"I'm not sure whether you are the right person to address with this, but I noticed that a water damage mark (or at least something that looks like it) has appeared on the ceiling in the bedroom. I have attached a photo in case it's something else, although its not very clear. ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2019 10:36 (sandra)<\/b>access asked for today <\/p>

15\/11\/2019 12:01 (sandra)<\/b>Tenant has asked that we get back to her next week as she is dog sitting this week and doesnt want anyone going in the apartment<\/p>

19\/11\/2019 13:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42841","activity_ticket_id":"43090","ticket_reference":"HDT44171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/19","activity_end":"2019-11-13 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52220","activity_notes":"Tenant reported: Last night there was another leak from a light socket in the ceiling next to the front door ...it stopped before I went to bed but looked like it had been dropping for a couple hours, and the ceiling was pretty wet Sandra, we may not need to enter his flat. It's the outer door.","activity_timesheet":"1","ticket_notes_combined":"

13\/11\/2019 14:58 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 15:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2019 12:26 (sandra)<\/b>Booked for Tuesday 19th<\/p>

15\/11\/2019 16:22 (sandra)<\/b>investigate the flu that appears to be leaking <\/p>

19\/11\/2019 09:59 (sandra)<\/b>ordered flu seals <\/p>

10\/12\/2019 16:40 (sandra)<\/b>new flu seals ordered <\/p>

11\/12\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42842","activity_ticket_id":"42995","ticket_reference":"HDT44076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock needs to be replaced ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/19","activity_end":"2019-11-13 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52221","activity_notes":"follow up to HDT44075 new lock ordered ","activity_timesheet":"1","ticket_notes_combined":"

05\/11\/2019 08:19 (sandra)<\/b>The repaired lock has now been fitted and working fine. Have dead locked the 2nd lock and the door is secureHave checked all flat doors to make sure all secure and okThe new lock should be ready for collection after 1pm tomorrow <\/p>

05\/11\/2019 09:03 (sandra)<\/b>new lock ordered. temporary lock and dead lock has secured door.<\/p>

06\/11\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 16:09 (sandra)<\/b>eased and adjusted the door closure which slows down in cold weather <\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42843","activity_ticket_id":"43098","ticket_reference":"HDT44179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water ","ticket_address_1":"Flat 2","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/19","activity_end":"2019-11-13 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52222","activity_notes":"we returned from overseas last night with no water supply anywhere in the apartment. Could you kindly have someone look into this as we have guests coming today. Thanks:) Tomas","activity_timesheet":"1","ticket_notes_combined":"

13\/11\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42844","activity_ticket_id":"43098","ticket_reference":"HDT44179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water ","ticket_address_1":"Flat 2","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/19","activity_end":"2019-11-13 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52223","activity_notes":"we returned from overseas last night with no water supply anywhere in the apartment. Could you kindly have someone look into this as we have guests coming today. Thanks:) Tomas","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2019 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42845","activity_ticket_id":"43090","ticket_reference":"HDT44171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/19","activity_end":"2019-11-19 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52224","activity_notes":"Tenant reported: Last night there was another leak from a light socket in the ceiling next to the front door ...it stopped before I went to bed but looked like it had been dropping for a couple hours, and the ceiling was pretty wet Sandra, we may not need to enter his flat. It's the outer door.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2019 14:58 (sandra )<\/b>(Ticket Closed)<\/p>

13\/11\/2019 15:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2019 12:26 (sandra)<\/b>Booked for Tuesday 19th<\/p>

15\/11\/2019 16:22 (sandra)<\/b>investigate the flu that appears to be leaking <\/p>

19\/11\/2019 09:59 (sandra)<\/b>ordered flu seals <\/p>

10\/12\/2019 16:40 (sandra)<\/b>new flu seals ordered <\/p>

11\/12\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42846","activity_ticket_id":"43099","ticket_reference":"HDT44180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cold tap has fallen off the wall ","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/19","activity_end":"2019-11-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52225","activity_notes":" cold tap has fallen off the wall","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2019 09:53 (sandra)<\/b>cold tap completed shower head is on order <\/p>

18\/11\/2019 16:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42847","activity_ticket_id":"43100","ticket_reference":"HDT44181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closure needs adjusting","ticket_address_1":"3rd floor office ","ticket_address_2":"11-13 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/19","activity_end":"2019-11-13 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52226","activity_notes":": The dictator on the door of the 3rd floor toilet has dropped so the door cant close without manually lifting this up. nina lawrence office manager 11-13 charlotte street ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2019 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42848","activity_ticket_id":"43050","ticket_reference":"HDT44131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 15th ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/19","activity_end":"2019-11-13 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52227","activity_notes":"Please completed an ITC for Flat 1 60 Chandos Molly Coupar Facilities Kitchen 3) Dimmer not working Bedroom 2) Dimmer not working ","activity_timesheet":"1","ticket_notes_combined":"

11\/11\/2019 10:56 (sandra)<\/b>Recommendations sent over and awaiting approval <\/p>

12\/11\/2019 09:28 (sandra)<\/b>works to be undertaken Kitchen 1) Loose kitchen taps 2) Damage to cupboard edge under sink3) Integrated freezer door needs refixing4) Door next to oven. Face is wrinkled 5) Kitchen plinth needs refixing 6) Slight date to work top join and small scratch marks near hob. Also stain in work topLounge 1) Screws and picture hooks left in wall 2) R\/H window wand needs refixing 3) Dimmer not working 4) Floor slightly damagedBedroom 1) Slight damage to top of door frame2) Dimmer not working 3) Inside wardrobe bad stain on deck4) Picture hook in wall Entrance lobby 1) Inside of cupboard needs painting. Bad marks 2) Marks on main door Bathroom 1) Shower screen leaking. May need new.Has caused vinyl floor to lift 2) Silicone behind bath taps black mould spots 3) Bath panel has screws sticking out. Only one out of 8 has a cap. These need caps as sharpedges 4) Under towel rail the grout needs whitening 5) Towel rail element is rusty. Needs replacing6) Grout in wall tiles above bath need whitening 7) Silicone around hand basin and toilet push buttons needs redoing plus corner up to ceiling.Cracking at top8) Toilet roll holder needs tighting up9) Top of bathroom door catching. Unable to shut properly and door unable to lock10) Door threshold is cracked. Needs replacing<\/p>

15\/11\/2019 10:21 (sandra)<\/b>ordered electrical parts and returning today to fit <\/p>

15\/11\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>

15\/11\/2019 14:22 (sandra)<\/b>Purchased double dimmer switch and replaced Used good dimmer in old and replaced in 2nd room<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42849","activity_ticket_id":"43101","ticket_reference":"HDT44182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13284 - Flat 2, 31 Catherine Street ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52228","activity_notes":"Boiler cover adjustments SiteFlat 2, 31 Catherine Street , London, WC2DescriptionBoiler cover adjustmentsTo allow for an engineer to attend the above site with all necessary plant and materials and carry outprotection works adjacent to boiler room cupboard as required.Carefully remove boxing currently housing boiler to allow inspection and testing of flue integritythroughout.Also allow to carry out alteration works to cupboard door frame, to allow the safe removal of boiler coverfor maintenance\/inspections\/service.Allow to prepare and make good any disturbed surfaces on completion ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2019 08:47 (jane)<\/b>Client arranging for Tuesday 3rd Dec, awaiting to hear back access <\/p>

04\/02\/2020 09:47 (sandra)<\/b>emailed Angela<\/p>

06\/02\/2020 11:16 (sandra)<\/b>emailed tenants to gain access Friday to measure up <\/p>

06\/02\/2020 11:17 (sandra)<\/b>Anna Friman & Ulrich Schmidt anna.friman1@gmail.com, ulrich.valerian.schmidt@gmail.com<\/p>

07\/02\/2020 11:02 (sandra)<\/b>Attended and found the back wall of the boiler cupboard is in fact a false wall which is easily removed to expose all serviceable components required for a gas test,flue, filling loop ect,have spoken to the gas engineer and concluded that we may have to both attended at the same time one day next week,could you liase with Mike Keenan to arrange, I'm available anytime<\/p>

07\/02\/2020 13:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42850","activity_ticket_id":"43102","ticket_reference":"HDT44183","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 3.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/11\/19","activity_end":"2019-11-14 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52229","activity_notes":"Please raise a work order for entry phone specialist to attend.Tenant reported: The main building door does not open with the intercom.Sandra\/Jane, please arrange for Paul to attend.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 16:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42851","activity_ticket_id":"43103","ticket_reference":"HDT44184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating following water turned off ","ticket_address_1":"flat 2","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/19","activity_end":"2019-11-14 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52230","activity_notes":"Please note that while water came back on last evening, the heating is not working. We had 16 degrees in the living room overnight. Could someone please attend to this this morning, using management keys? ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 12:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42852","activity_ticket_id":"43104","ticket_reference":"HDT44185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercome not working ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/11\/19","activity_end":"2019-11-14 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52231","activity_notes":"intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42853","activity_ticket_id":"43105","ticket_reference":"HDT44186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cupbaord repairs ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/19","activity_end":"2019-11-14 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52232","activity_notes":"Please raise a work order for Reddan to attend to the 3rd floor cupboard to repair door that has been forced and damaged","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 13:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42854","activity_ticket_id":"43106","ticket_reference":"HDT44187","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flusher has broken","ticket_address_1":"Flat 2 ","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/19","activity_end":"2019-11-14 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52233","activity_notes":"Greg's Nagel toilet flusher has broke inside the system. so he can't flush toilet. 58a Shaftesbury avenue 07810090000 He is happy for you to use the management keys to enter property and repair ","activity_timesheet":"1","ticket_notes_combined":"

15\/11\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42855","activity_ticket_id":"43107","ticket_reference":"HDT44188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"maglock on the fire door is not working ","ticket_address_1":"15\/16 Gerrard Street - Dumpling Legends","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/19","activity_end":"2019-11-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52234","activity_notes":"Please attend site as the magnetic mechanism on the fire door is not working","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 09:25 (jane)<\/b>Ordred replacement mag lock<\/p>

29\/01\/2020 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42856","activity_ticket_id":"43108","ticket_reference":"HDT44189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 2, ","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/19","activity_end":"2019-11-14 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52235","activity_notes":"Tenant has reported no heating in the flat and would like an engineer to attend site first thing in the morning.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42857","activity_ticket_id":"43109","ticket_reference":"HDT44190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"service the glass door","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"14\/11\/19","activity_end":"2019-11-14 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52236","activity_notes":"Service desk Please raise a work order fro Reddan to attend to service the glass door as per below that leads to the residential floors and ensure it closes properly.","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2019 08:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42858","activity_ticket_id":"43110","ticket_reference":"HDT44191","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no hot water ","ticket_address_1":"4 Margaret Street ","ticket_address_2":"First Floor ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1W 8RB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/19","activity_end":"2019-11-14 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52237","activity_notes":"not water heater not working ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2019 10:59 (jane)<\/b>We have ordered a replacement part for this water heater (thermal link), which should be ready to fit before the end of the week<\/p>

29\/11\/2019 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42859","activity_ticket_id":"43030","ticket_reference":"HDT44111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13279 - Flat 3, 13 Goodwins Court ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/19","activity_end":"2019-11-14 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52238","activity_notes":"Following water test we have found issue is the roof surface is at fault.To allow for 2No engineers to attend site and carefully remove decking to enable to us to gain access to roof and carry out resurfacing works and apply waterproof compound, water test and leave watertight..Reinstate decking on completion and leave site clean and tidy.","activity_timesheet":"1","ticket_notes_combined":"

11\/11\/2019 10:47 (sandra)<\/b>to be scheduled for this week <\/p>

12\/11\/2019 10:17 (sandra)<\/b>Booked for Wednesday Dan and Roy <\/p>

15\/11\/2019 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42860","activity_ticket_id":"43111","ticket_reference":"HDT44192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"attached labels ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/19","activity_end":"2019-11-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52239","activity_notes":"Please raise work order for Reddan to attach warning labels to ACM's identified in attached asbestos report at 4 Macclesfield St","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 15:45 (sandra)<\/b>Attended with a copy of the asbestos report and viewed areas requiring signage, Signage on order.<\/p>

28\/11\/2019 08:45 (jane)<\/b>Labels ordered, 2 day lead-time <\/p>

06\/12\/2019 11:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42861","activity_ticket_id":"43112","ticket_reference":"HDT44193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door is temperamental","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/19","activity_end":"2019-11-14 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52240","activity_notes":"I have been informed that the front door is temperamental when closing the door , it doesnt always lock. ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2019 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42862","activity_ticket_id":"43114","ticket_reference":"HDT44195","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door lock ","ticket_address_1":"7 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/19","activity_end":"2019-11-14 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52241","activity_notes":"He did tell me it was only a temporary measure, as the door would continue to curve, and the locks holding it back was the only thing stopping it. Alas this has now happened, and we now cannot use the second (lower) lock, as the door no longer aligns with it.","activity_timesheet":"1","ticket_notes_combined":"

15\/11\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42863","activity_ticket_id":"43115","ticket_reference":"HDT44196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13267 - Flat 1, 23 Charlotte Street ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/19","activity_end":"2019-12-09 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52242","activity_notes":"To carefully disconnect and remove existing shower enclosure and dispose of correctly..To then supply and install into place new corner entry shower enclosure to match existing and apply silicone sealTo also allow to rake out and replace grout to existing tiles to shower ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2019 15:51 (jane)<\/b>Shower enclosure ordered - 3 - 5 day lead-time <\/p>

27\/11\/2019 12:57 (sandra)<\/b>booked for 9th December once the existing tenant moves out<\/p>

13\/12\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42864","activity_ticket_id":"43116","ticket_reference":"HDT44197","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"bulbs out ","ticket_address_1":"41 Eastcheap","ticket_address_2":"2nd Floor ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/19","activity_end":"2019-11-14 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52243","activity_notes":"Could an engineer come and change some lightbulbs in the office. Weve got the bulbs here.We also have a door to one of the offices thats not shutting properly. Maybe the hinges need to be adjusted?","activity_timesheet":"1","ticket_notes_combined":"

15\/11\/2019 10:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42865","activity_ticket_id":"43117","ticket_reference":"HDT44198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking overflow pipe ","ticket_address_1":"15\/16 Gerrard Street","ticket_address_2":"back of Dumpling Legend ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/19","activity_end":"2019-11-14 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52244","activity_notes":"Please raise a wo for Reddan to investigate and stop the leaking overflow pipe at the back of Dumpling Legend 15\/16 Gerrard St into Dansey Pl ","activity_timesheet":"1","ticket_notes_combined":"

15\/11\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42866","activity_ticket_id":"43051","ticket_reference":"HDT44132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/19","activity_end":"2019-11-14 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52245","activity_notes":"inter-tenancy checks to be completed today ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:01 (sandra)<\/b>waiting on go ahead to proceed <\/p>

15\/11\/2019 10:36 (sandra)<\/b>Permission granted to proceed <\/p>

18\/11\/2019 15:49 (sandra)<\/b>Replaced 1 x LED driver <\/p>

22\/11\/2019 13:59 (sandra)<\/b>WINDOWS TO BE DONE <\/p>

26\/11\/2019 14:39 (jane)<\/b>Control re-configuring completed <\/p>

28\/11\/2019 09:11 (sandra)<\/b>Once roof works have been instructed we can then clean the decking <\/p>

28\/11\/2019 09:12 (sandra)<\/b>3 x windows have been completed <\/p>

28\/11\/2019 14:08 (sandra)<\/b>windows to be painted on HDT41314<\/p>

06\/12\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42867","activity_ticket_id":"43118","ticket_reference":"HDT44199","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet seat broken","ticket_address_1":"flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/11\/19","activity_end":"2019-11-14 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52246","activity_notes":"toilet seat broken please attend today","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2019 09:56 (sandra)<\/b>toilet seat ordered <\/p>

27\/11\/2019 08:41 (jane)<\/b>Toilet expected in on 28th November <\/p>

10\/12\/2019 14:56 (sandra)<\/b>BOOKED FOR THURSDAY 12TH <\/p>

13\/12\/2019 16:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42868","activity_ticket_id":"43120","ticket_reference":"HDT44201","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Gallery Wall refurb","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/19","activity_end":"2019-11-20 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52247","activity_notes":"Gallery Wall Refurb","activity_timesheet":"1","ticket_notes_combined":"

19\/11\/2019 14:01 (sandra)<\/b>picked up tower <\/p>

20\/11\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42869","activity_ticket_id":"43120","ticket_reference":"HDT44201","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Gallery Wall refurb","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/19","activity_end":"2019-11-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52248","activity_notes":"Gallery Wall Refurb","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 14:01 (sandra)<\/b>picked up tower <\/p>

20\/11\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42870","activity_ticket_id":"43121","ticket_reference":"HDT44202","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace blown lamps ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/19","activity_end":"2019-11-15 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52249","activity_notes":"Replace blown lamps as follows 3rd floor disabled toilet 1st floor rear office area row 1Ground floor gallery Row 3 and 5","activity_timesheet":"1","ticket_notes_combined":"

15\/11\/2019 08:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42871","activity_ticket_id":"43122","ticket_reference":"HDT44203","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamps ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/19","activity_end":"2019-11-15 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52250","activity_notes":"replacement lamps in common parts ","activity_timesheet":"1","ticket_notes_combined":"

15\/11\/2019 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42872","activity_ticket_id":"42316","ticket_reference":"HDT43397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13062 - 25 Garrick Street - Lift Plant Room ","ticket_address_1":"25 Garrick Street - Lift Plant Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/11\/19","activity_end":"2019-11-15 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52251","activity_notes":"Lift Plant Room Works ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 09:16 (jane)<\/b>First Phase being carried out on Tuesday 8th October <\/p>

17\/10\/2019 10:46 (sandra)<\/b>waiting for a\/c<\/p>

15\/11\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>

19\/11\/2019 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42873","activity_ticket_id":"43123","ticket_reference":"HDT44204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse and Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/19","activity_end":"2019-11-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52252","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

28\/11\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2019 11:10 (sandra)<\/b>The boiler is situated in a cupboard, on the communal staircase. There is very limited room to carry out boiler servicing, so we informed Lillian that either the cupboard must be adapted, or the boiler lowered. <\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42874","activity_ticket_id":"43123","ticket_reference":"HDT44204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse and Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/19","activity_end":"2019-11-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52253","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

28\/11\/2019 11:10 (sandra)<\/b>The boiler is situated in a cupboard, on the communal staircase. There is very limited room to carry out boiler servicing, so we informed Lillian that either the cupboard must be adapted, or the boiler lowered. <\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42875","activity_ticket_id":"43124","ticket_reference":"HDT44205","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/19","activity_end":"2019-11-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52254","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42876","activity_ticket_id":"43124","ticket_reference":"HDT44205","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/19","activity_end":"2019-12-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52255","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42877","activity_ticket_id":"43125","ticket_reference":"HDT44206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/19","activity_end":"2019-11-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52256","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

28\/11\/2019 10:32 (sandra)<\/b>Further to our conversation, please see the attatched picture showing the access panel. This is located outside the flat, and we need to be able to go through the panel to inspect the flue joints. The timber needs to be removed\/ re supported or another access installed.<\/p>

09\/12\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42878","activity_ticket_id":"43125","ticket_reference":"HDT44206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/19","activity_end":"2019-11-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52257","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2019 10:32 (sandra)<\/b>Further to our conversation, please see the attatched picture showing the access panel. This is located outside the flat, and we need to be able to go through the panel to inspect the flue joints. The timber needs to be removed\/ re supported or another access installed.<\/p>

09\/12\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42879","activity_ticket_id":"43126","ticket_reference":"HDT44207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/19","activity_end":"2019-11-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52258","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

03\/12\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42880","activity_ticket_id":"43126","ticket_reference":"HDT44207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/19","activity_end":"2019-11-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52259","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2019 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42881","activity_ticket_id":"43127","ticket_reference":"HDT44208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/19","activity_end":"2019-11-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52260","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42882","activity_ticket_id":"43127","ticket_reference":"HDT44208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/19","activity_end":"2019-11-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52261","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42883","activity_ticket_id":"43128","ticket_reference":"HDT44209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom problems","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/11\/19","activity_end":"2019-11-15 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52262","activity_notes":"Can we please arrange for this intercom to be repaired?","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 09:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42884","activity_ticket_id":"42907","ticket_reference":"HDT43988","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13243 - Flat 2, 23 Charlotte Street ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/19","activity_end":"2019-11-15 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52263","activity_notes":"To disconnect and remove existing hob and dispose off correctly.To then supply and fit new Neff gas hob to match existing, commission and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 12:38 (sandra)<\/b>asked for access on Tuesday 19th<\/p>

26\/11\/2019 11:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42885","activity_ticket_id":"43005","ticket_reference":"HDT44086","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13221 - Flat 2, 23 Charlotte Street - New blinds","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/11\/19","activity_end":"2019-11-15 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52264","activity_notes":"New Blinds ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 14:50 (jane)<\/b>New blinds ordered, 5 day lead-time<\/p>

27\/11\/2019 10:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42886","activity_ticket_id":"43129","ticket_reference":"HDT44210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower head is faulty","ticket_address_1":"Flat 14","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/11\/19","activity_end":"2019-11-15 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52265","activity_notes":"shower head is faulty","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2019 09:58 (sandra)<\/b>shower head to be sourced <\/p>

10\/12\/2019 14:54 (sandra)<\/b>part is obsolete have advised client to go for a fixed head <\/p>

12\/12\/2019 12:59 (sandra)<\/b>emailed client <\/p>

17\/12\/2019 10:54 (sandra)<\/b>Jackie Moss emailed to say she will need to advise on whether we can put up a fixed head<\/p>

17\/12\/2019 11:05 (sandra)<\/b>FIXED HEAD HAS BEEN ORDERED <\/p>

19\/12\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42887","activity_ticket_id":"43129","ticket_reference":"HDT44210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower head is faulty","ticket_address_1":"Flat 14","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/19","activity_end":"2019-11-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52266","activity_notes":"shower head is faulty","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 09:58 (sandra)<\/b>shower head to be sourced <\/p>

10\/12\/2019 14:54 (sandra)<\/b>part is obsolete have advised client to go for a fixed head <\/p>

12\/12\/2019 12:59 (sandra)<\/b>emailed client <\/p>

17\/12\/2019 10:54 (sandra)<\/b>Jackie Moss emailed to say she will need to advise on whether we can put up a fixed head<\/p>

17\/12\/2019 11:05 (sandra)<\/b>FIXED HEAD HAS BEEN ORDERED <\/p>

19\/12\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42888","activity_ticket_id":"43119","ticket_reference":"HDT44200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/19","activity_end":"2019-11-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52267","activity_notes":"- Replace toilet seat with a white new one- Repair skylight in bathroom which keeps getting stuckCan we also please provide a gas and electricity reading for metersGiulia Zatti ,Michelangelo Bin ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2019 16:14 (sandra)<\/b>Booked for Tuesday 19th with tenant <\/p>

20\/11\/2019 08:32 (sandra)<\/b>Eased and adjusted skylight, details taken for new toilet seat and photos of meter readings attached.<\/p>

21\/11\/2019 14:36 (sandra)<\/b>toilet seat needs to be sourced <\/p>

27\/11\/2019 15:32 (jane)<\/b>Toilet seat on order, 2 - 3 day lead-time<\/p>

02\/12\/2019 09:06 (sandra)<\/b>toilet seat in reception <\/p>

05\/12\/2019 08:36 (sandra)<\/b>FRIDAY WITH KEYS FOR THE TOILET SEAT <\/p>

09\/12\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42889","activity_ticket_id":"43130","ticket_reference":"HDT44211","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak damage needs to be decorated ","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/01\/20","activity_end":"2020-01-25 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52268","activity_notes":"We have leak damage on the bedroom ceiling of the above apartment. It dry but stained","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2019 14:09 (sandra)<\/b>(Placed On Hold) 25th Jan<\/p>

27\/01\/2020 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42890","activity_ticket_id":"43131","ticket_reference":"HDT44212","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"leak ","ticket_address_1":"55 Warwick Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/19","activity_end":"2019-11-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52269","activity_notes":"leak which is possibly coming from the grout ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2019 13:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42891","activity_ticket_id":"43132","ticket_reference":"HDT44213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - forced entry ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/19","activity_end":"2019-11-18 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52270","activity_notes":"forced entry into flats","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2019 08:22 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 08:28 (sandra)<\/b>36 St Martin's Lane Forced entry into all flats Minimal damage to doors and frames but all locks were damaged and unable to repair. Plus set of keys was taken for flat 3 so had to.....Replace all locks plus front door with a high security cylinder. Anti drill and anti pick. Additional keys can only be obtained from us.Replaced night latches to 3 x flats Flat 3 the lock was fitted appallingly and they really butchered the hole for the cylinder.NO DEADLOCKS ON ANY FLATS. THIS MAKES IT EXTREMELY EASY TO FORCE OPEN THESE DOORS Not sure how they accessed the main front door as it has a strong lock on it. POSSIBLY THEY USED TOOL AND OPENED LETTER BOX FULLY TO TOUCH THE RELEASE BUTTON. OR THEY HAD THE CODE FOR THE FRONT DOORSecured letterbox<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42892","activity_ticket_id":"42955","ticket_reference":"HDT44036","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13234 - 5 Ching Court ","ticket_address_1":"5 Ching Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/19","activity_end":"2019-11-21 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52271","activity_notes":"To allow to attend the above site with all necessary plant and materials and carry out protection works as required.To carefully remove cupboard door under-stairs.Supply and install fire and smoke intumescent seals and new fire rated hinges.","activity_timesheet":"1","ticket_notes_combined":"

21\/11\/2019 15:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42893","activity_ticket_id":"43133","ticket_reference":"HDT44214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating is not working ","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/19","activity_end":"2019-11-18 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52272","activity_notes":"heating is not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42894","activity_ticket_id":"43134","ticket_reference":"HDT44215","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"hinges are loose ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/19","activity_end":"2019-11-18 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52273","activity_notes":"Can we have a call out to the above property as the door leading from the fire exit has hinges that are coming off and cannot close. There is a porter on site for access. If you can advise when someone can attend please","activity_timesheet":"1","ticket_notes_combined":"

19\/11\/2019 13:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42895","activity_ticket_id":"43135","ticket_reference":"HDT44216","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom issues","ticket_address_1":"8a New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/11\/19","activity_end":"2019-11-18 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52274","activity_notes":"thought I ought to just inform you that I have noticed over the past few days that the door buzzer isnt working, maybe one of the other tenants may have already mentioned this to you. When somebody presses the buzzer at the main door it isnt received by the intercom in the flat. The intercom in the flat isnt working either i.e the camera doesnt show on the screen when I press the on button- I have a feeling the issue with the internal one in the flat is just because the outside one isnt working though. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2019 09:31 (jane)<\/b>Have arranged to meet with the tenant this morning. <\/p>

25\/11\/2019 08:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42896","activity_ticket_id":"43136","ticket_reference":"HDT44217","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"No hot water ","ticket_address_1":"Cross Keys ","ticket_address_2":"1 Lawrence Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/19","activity_end":"2019-11-18 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52275","activity_notes":"no hot water ","activity_timesheet":"1","ticket_notes_combined":"

19\/11\/2019 10:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42897","activity_ticket_id":"43137","ticket_reference":"HDT44218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/19","activity_end":"2019-11-18 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52276","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42898","activity_ticket_id":"43138","ticket_reference":"HDT44219","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"error code E9","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/19","activity_end":"2019-11-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52277","activity_notes":"Error code Is E9. I took a look but the filling loop is not fitted to the boiler so unable to Increse the pressure. There is limited space beneath the boiler so hence no filling loop. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 11:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 11:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42899","activity_ticket_id":"43139","ticket_reference":"HDT44220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repair doorframe and paint","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"Bedfordshire","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/11\/19","activity_end":"2019-11-18 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52278","activity_notes":"repair door frame on all three flats after break inonly minor just needs fillerand paint","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42900","activity_ticket_id":"43140","ticket_reference":"HDT44221","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Smell of Gas","ticket_address_1":"flat 2","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/19","activity_end":"2019-11-18 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52279","activity_notes":"I could smell gas in The above flat. I have shut off the valve for the gas into this flat. Please can Michale look at this also when he attends for flat 9, 27? ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 11:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 11:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42901","activity_ticket_id":"43141","ticket_reference":"HDT44222","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak from leak","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/19","activity_end":"2019-11-18 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52280","activity_notes":"Unfortunately the leaks are continuing. Noticed another leak from one of the bedrooms. Timi this is the same room as the first leak that was reported. There is currently water dripping down and Ive put a bucket underneath. Please could you send someone to assist. ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2019 08:47 (sandra )<\/b>(Ticket Closed)<\/p>

19\/11\/2019 08:48 (sandra)<\/b>This is absolutely nothing to do with the boiler or the flue. Small droplets of water dripping from a grille vent cover in the bedroom.This was removed and the ceiling above is very damp with droplets of water coming from the flat above. We knocked on the door and the tenant kindly gave us access and she explained that someone attended in the summer and removed a tiled plinth below the shower tray. They said they would return in the morning but never did.THE SHOWER IS IN A RIGHT STATE. There is damp in the bedroom, hallway and bathroom from this leak. Also damp around the non switch spur on the towel rail and the electrics should be checked. Access panel behind the toilet allowed us to take photos behind the shower and you can clearly see water and extremely damp walls. The pipework feeding the shower looks like droplets of water on the elbow and one pipe looking black. Also a lot of green on the pipes which is flux and wasn't wiped clean when fitted.This eats away at the copperThe shower controls is constantlyleaking at the front and running down the tiles.This could be the fault but it could be the trap. Looking at the shower it looks very unsightly with the shower screen also leaking slightly.I believe the whole shower needs removing and refitted. <\/p>

07\/01\/2020 11:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 11:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42902","activity_ticket_id":"43142","ticket_reference":"HDT44223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof door sticking ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/19","activity_end":"2019-11-18 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52281","activity_notes":"Please raise a work order for Reddan toi attend to plane down?adjust emergency exit door leading from the roof as it is sticking and not opening properly.Please speak to Molly or James if unsure of location.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42903","activity_ticket_id":"42960","ticket_reference":"HDT44041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from roof ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/19","activity_end":"2019-11-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52282","activity_notes":"As discussed with mike, Could you please attend to flat 1 19 charlotte to locate where the leak is originating from. Could our Contractors Reddan attend and take a look at the leak to investigate where this could be originating from. If so, Please let me know when this would be possible and if we can attend with management keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:33 (sandra)<\/b>waiting report <\/p>

05\/11\/2019 09:13 (sandra)<\/b>Leak investigation, second engineer and access required<\/p>

08\/11\/2019 11:28 (sandra)<\/b>asked to attend Monday <\/p>

18\/11\/2019 14:02 (jane)<\/b>Cherry-picker works being carried out on Tuesday 19th November <\/p>

18\/11\/2019 16:34 (jane)<\/b>Attended to source where leak is coming in. <\/p>

19\/11\/2019 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42904","activity_ticket_id":"42960","ticket_reference":"HDT44041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from roof ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"18\/11\/19","activity_end":"2019-11-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52283","activity_notes":"As discussed with mike, Could you please attend to flat 1 19 charlotte to locate where the leak is originating from. Could our Contractors Reddan attend and take a look at the leak to investigate where this could be originating from. If so, Please let me know when this would be possible and if we can attend with management keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:33 (sandra)<\/b>waiting report <\/p>

05\/11\/2019 09:13 (sandra)<\/b>Leak investigation, second engineer and access required<\/p>

08\/11\/2019 11:28 (sandra)<\/b>asked to attend Monday <\/p>

18\/11\/2019 14:02 (jane)<\/b>Cherry-picker works being carried out on Tuesday 19th November <\/p>

18\/11\/2019 16:34 (jane)<\/b>Attended to source where leak is coming in. <\/p>

19\/11\/2019 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42905","activity_ticket_id":"43001","ticket_reference":"HDT44082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install a valve box cover ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/12\/19","activity_end":"2019-12-19 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52284","activity_notes":"Pleasse raise a work order for Reddan to install a valve box cover.Sandra, gas valve is situated outside the main street door. ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>

06\/11\/2019 10:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/11\/2019 13:58 (sandra )<\/b>(Ticket Closed)<\/p>

08\/11\/2019 13:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2019 16:40 (sandra)<\/b>still deciding if it can have a box cover over by law <\/p>

07\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42906","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/19","activity_end":"2019-11-18 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52285","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42907","activity_ticket_id":"43080","ticket_reference":"HDT44161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/11\/19","activity_end":"2019-11-18 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52286","activity_notes":"I hope this finds you well. Just to let you know that the front entrance door of our building (17a Catherine street) is no longer closing automatically without pulling the door manually. ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2019 16:07 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 08:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/11\/2019 08:30 (sandra)<\/b>contacting tenant on Monday<\/p>

25\/11\/2019 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42908","activity_ticket_id":"43051","ticket_reference":"HDT44132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/19","activity_end":"2019-11-18 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52287","activity_notes":"inter-tenancy checks to be completed today ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:01 (sandra)<\/b>waiting on go ahead to proceed <\/p>

15\/11\/2019 10:36 (sandra)<\/b>Permission granted to proceed <\/p>

18\/11\/2019 15:49 (sandra)<\/b>Replaced 1 x LED driver <\/p>

22\/11\/2019 13:59 (sandra)<\/b>WINDOWS TO BE DONE <\/p>

26\/11\/2019 14:39 (jane)<\/b>Control re-configuring completed <\/p>

28\/11\/2019 09:11 (sandra)<\/b>Once roof works have been instructed we can then clean the decking <\/p>

28\/11\/2019 09:12 (sandra)<\/b>3 x windows have been completed <\/p>

28\/11\/2019 14:08 (sandra)<\/b>windows to be painted on HDT41314<\/p>

06\/12\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42909","activity_ticket_id":"43143","ticket_reference":"HDT44224","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pest control ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/11\/19","activity_end":"2019-11-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52288","activity_notes":"Could you please attend and move the dishwasher be pulled out and checked for any holes or gaps to be pest proofed at flat 2 60 chandosFill with wire wool and foam ","activity_timesheet":"1","ticket_notes_combined":"

19\/11\/2019 09:40 (sandra)<\/b>THURSDAY AT 10 AM <\/p>

21\/11\/2019 10:39 (sandra)<\/b>ASKED FOR MONDAY <\/p>

25\/11\/2019 13:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42910","activity_ticket_id":"43144","ticket_reference":"HDT44225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 19th Dec (not booked )","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52289","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/12\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42911","activity_ticket_id":"43144","ticket_reference":"HDT44225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 19th Dec (not booked )","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52290","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 12:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42912","activity_ticket_id":"43145","ticket_reference":"HDT44226","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 19th Dec (not booked)","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52291","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/12\/2019 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42913","activity_ticket_id":"43145","ticket_reference":"HDT44226","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 19th Dec (not booked)","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52292","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42914","activity_ticket_id":"43146","ticket_reference":"HDT44227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 19th Dec (not booked )","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52293","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42915","activity_ticket_id":"43146","ticket_reference":"HDT44227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 19th Dec (not booked )","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52294","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42916","activity_ticket_id":"43147","ticket_reference":"HDT44228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 19th Dec (not booked )","ticket_address_1":"Flat 4, (top floor)","ticket_address_2":"62 Shafesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52295","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/12\/2019 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42917","activity_ticket_id":"43147","ticket_reference":"HDT44228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 19th Dec (not booked )","ticket_address_1":"Flat 4, (top floor)","ticket_address_2":"62 Shafesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52296","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42918","activity_ticket_id":"43148","ticket_reference":"HDT44229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all Co2 monitors","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/20","activity_end":"2020-01-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52297","activity_notes":"check all Co2 monitors in all flats at 32 Wellington","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2019 16:14 (sandra)<\/b>(Flat 4, 6 and 2) the alarms are not complaint to EN50292, will be relocated . need to return on Monday <\/p>

16\/12\/2019 15:06 (sandra)<\/b>fLAT 6 BOOKED FOR FRIDAY BEFORE 2 PM WITH TENANT <\/p>

17\/12\/2019 11:16 (sandra)<\/b>Flat 2 and 4 booked for Friday <\/p>

20\/12\/2019 10:14 (sandra)<\/b>FLAT 6 FOR A CO2 ALARMS BOOKED3RD JANUARY BEFORE 10 AM <\/p>

10\/01\/2020 11:10 (sandra)<\/b>Flat 4, booked for Monday morning with the tenant <\/p>

20\/01\/2020 10:23 (sandra)<\/b>JUST FLAT 2 TO BE DONE <\/p>

29\/01\/2020 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 11:05 (jane)<\/b>All flats Co2 alarm positions <\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42919","activity_ticket_id":"43151","ticket_reference":"HDT44232","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights tripping ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/19","activity_end":"2019-11-19 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52298","activity_notes":"I have two Xmas lights circuits tripping. Please can Alan take a look at these asap. ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42920","activity_ticket_id":"43153","ticket_reference":"HDT44234","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13288 - Flat 3.3, 28 Lisle Street ","ticket_address_1":"Flat 3.3, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52299","activity_notes":"Triton ventilation system ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 12:01 (sandra)<\/b>emailed for Wednesday <\/p>

15\/01\/2020 09:43 (sandra)<\/b>order order more parts and book for next wednesday <\/p>

04\/02\/2020 08:48 (sandra)<\/b>Booked for Friday 7th <\/p>

07\/02\/2020 14:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42921","activity_ticket_id":"43154","ticket_reference":"HDT44235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/19","activity_end":"2019-11-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52300","activity_notes":"Can we please raise a job to reaffix the cupboard coverings where they have come off and also adjust the door of the washing machine as it won't close. Could we also please change the bottom lock as we do not have a key for this and neither does the tenant. ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 10:39 (sandra)<\/b>MID DAY 21\/11<\/p>

21\/11\/2019 14:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42922","activity_ticket_id":"43155","ticket_reference":"HDT44236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13292 - Flat 2, 21a Newport Court","ticket_address_1":"Flat 2, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"19\/11\/19","activity_end":"2019-11-19 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52301","activity_notes":"To carry out category 1 and 2 remedial works as outlined in our NICEIC report and supply appropriate certification on completion.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42923","activity_ticket_id":"42316","ticket_reference":"HDT43397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13062 - 25 Garrick Street - Lift Plant Room ","ticket_address_1":"25 Garrick Street - Lift Plant Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/19","activity_end":"2019-11-19 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52302","activity_notes":"Lift Plant Room Works ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 09:16 (jane)<\/b>First Phase being carried out on Tuesday 8th October <\/p>

17\/10\/2019 10:46 (sandra)<\/b>waiting for a\/c<\/p>

15\/11\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>

19\/11\/2019 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42924","activity_ticket_id":"42316","ticket_reference":"HDT43397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13062 - 25 Garrick Street - Lift Plant Room ","ticket_address_1":"25 Garrick Street - Lift Plant Room","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/19","activity_end":"2019-11-19 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52303","activity_notes":"Lift Plant Room Works ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2019 09:16 (jane)<\/b>First Phase being carried out on Tuesday 8th October <\/p>

17\/10\/2019 10:46 (sandra)<\/b>waiting for a\/c<\/p>

15\/11\/2019 15:45 (jane )<\/b>(Ticket Closed)<\/p>

19\/11\/2019 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42925","activity_ticket_id":"43151","ticket_reference":"HDT44232","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights tripping ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/19","activity_end":"2019-11-19 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52304","activity_notes":"I have two Xmas lights circuits tripping. Please can Alan take a look at these asap. ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42926","activity_ticket_id":"43156","ticket_reference":"HDT44237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/19","activity_end":"2019-12-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52305","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 15:27 (sandra)<\/b>Our engineer has made a temporary repair to get the heating and hot water working and has ordered the new part which should be in tomorrow when he will return to fit this.<\/p>

09\/12\/2019 11:51 (sandra)<\/b>left voicemail for Wednesday <\/p>

12\/12\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42927","activity_ticket_id":"43157","ticket_reference":"HDT44238","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light on timer needs changing","ticket_address_1":"31 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/19","activity_end":"2019-11-19 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52306","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: the light on top floor corridor needs changing (the big square light that is on a timer) It is getting dark in the evenings now and is H&S matterSandra, can you arrange for Alan to attend today please.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42928","activity_ticket_id":"43048","ticket_reference":"HDT44129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken toilet seat","ticket_address_1":"Flat 4,","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/19","activity_end":"2019-11-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52307","activity_notes":"Can I ask you a courtesy? Our toilet seat is broken and we would like to change it. However, we are having some trouble understanding what piece to replace\/how to replace it. Is there a handyman that mj mapp you can point us towards too?","activity_timesheet":"1","ticket_notes_combined":"

08\/11\/2019 11:26 (sandra)<\/b>booked for monday with tenant <\/p>

12\/11\/2019 08:13 (jane)<\/b>Toilet seat on order, 3 working days <\/p>

12\/11\/2019 11:20 (sandra)<\/b>Replacement toilet seat ordered <\/p>

19\/11\/2019 13:58 (sandra)<\/b>BOOKED 20\/11<\/p>

21\/11\/2019 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42929","activity_ticket_id":"43158","ticket_reference":"HDT44239","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shaver socket and lights","ticket_address_1":"Flat 2","ticket_address_2":"36a Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/19","activity_end":"2019-11-19 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52308","activity_notes":"shaver socket and lights","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2019 08:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42930","activity_ticket_id":"43159","ticket_reference":"HDT44240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dome cover to be fitted ","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/19","activity_end":"2019-11-19 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52309","activity_notes":"dome cover to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 08:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42931","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/19","activity_end":"2019-11-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52310","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42932","activity_ticket_id":"42627","ticket_reference":"HDT43708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter- tenancy checks - FOR 19TH NOVEMBER 2019","ticket_address_1":"Flat 3, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/11\/19","activity_end":"2019-11-19 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52311","activity_notes":"To carry out inter- tenancy checks - FOR 19TH NOVEMBER 2019","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 11:44 (sandra)<\/b>list of works sent over <\/p>

21\/11\/2019 11:36 (sandra)<\/b>Painting outstanding <\/p>

21\/11\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42933","activity_ticket_id":"42627","ticket_reference":"HDT43708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter- tenancy checks - FOR 19TH NOVEMBER 2019","ticket_address_1":"Flat 3, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/19","activity_end":"2019-11-19 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52312","activity_notes":"To carry out inter- tenancy checks - FOR 19TH NOVEMBER 2019","activity_timesheet":"1","ticket_notes_combined":"

19\/11\/2019 11:44 (sandra)<\/b>list of works sent over <\/p>

21\/11\/2019 11:36 (sandra)<\/b>Painting outstanding <\/p>

21\/11\/2019 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42934","activity_ticket_id":"43160","ticket_reference":"HDT44241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13286 - 2 Charlotte Place ","ticket_address_1":"2 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/19","activity_end":"2019-11-22 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52313","activity_notes":"Clearance of rubbish etc ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 14:44 (jane)<\/b>Programmed in for Friday morning <\/p>

26\/11\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42935","activity_ticket_id":"43160","ticket_reference":"HDT44241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13286 - 2 Charlotte Place ","ticket_address_1":"2 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/11\/19","activity_end":"2019-11-19 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52314","activity_notes":"Clearance of rubbish etc ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 14:44 (jane)<\/b>Programmed in for Friday morning <\/p>

26\/11\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42936","activity_ticket_id":"43161","ticket_reference":"HDT44242","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"No power to the first floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/19","activity_end":"2019-11-19 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52315","activity_notes":"No power to the first floor ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42937","activity_ticket_id":"43163","ticket_reference":"HDT44244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"meet F&T on site with a ladder","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/19","activity_end":"2019-11-28 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52316","activity_notes":"Can you please therefore arrange for Reddan to meet Neil onsite at 1 charlotte Place with a ladder at 10.30am on Thursday 21st Nov in order to provide access to the roof of 1 Charlotte PlaceOn the 28th November, can your engineer collect the keys for 1 & 5 Charlotte Place and 43 Goodge Street from Wardour Street, and meet Neil Panton outside 1 Charlotte Place at 11am with the ladder and the keys?","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2019 09:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42938","activity_ticket_id":"42425","ticket_reference":"HDT43506","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13109 - Flat 7, 86 Portland Place ","ticket_address_1":"Flat 7, 86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/19","activity_end":"2019-11-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52317","activity_notes":"To remove existing and supply and fit new white laminate shelf to match existing to kitchen cupboard.Leave site clean and tidy ","activity_timesheet":"1","ticket_notes_combined":"

02\/10\/2019 16:56 (jane)<\/b>Engineer attending on Monday 7th October at 9am, tenant to give access <\/p>

24\/10\/2019 10:52 (sandra)<\/b>rescheduled for Wednesday\/thursday waiting for confirmation <\/p>

28\/10\/2019 14:06 (sandra)<\/b>(Placed On Hold) waiting on access from tenant <\/p>

31\/10\/2019 09:29 (sandra )<\/b>(Ticket Closed)<\/p>

20\/11\/2019 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:34 (sandra)<\/b>booked for Thursday 28th <\/p>

28\/11\/2019 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42939","activity_ticket_id":"43164","ticket_reference":"HDT44245","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no power to 3rd floor toilet ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/19","activity_end":"2019-11-20 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52318","activity_notes":"no power to 3rd floor toilet light","activity_timesheet":"1","ticket_notes_combined":"

20\/11\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 11:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 11:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42940","activity_ticket_id":"43160","ticket_reference":"HDT44241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13286 - 2 Charlotte Place ","ticket_address_1":"2 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/19","activity_end":"2019-11-20 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52319","activity_notes":"Clearance of rubbish etc ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2019 14:44 (jane)<\/b>Programmed in for Friday morning <\/p>

26\/11\/2019 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42941","activity_ticket_id":"43167","ticket_reference":"HDT44248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lamps and gate ","ticket_address_1":"1-3 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/19","activity_end":"2019-11-20 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52320","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported :- Faulty lamps in the common parts- Main red gate makes squeaking noise.Sandra, please arrange attendance.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2019 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42942","activity_ticket_id":"43168","ticket_reference":"HDT44249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/19","activity_end":"2019-11-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52321","activity_notes":"- Shower tap is loose and comes off easily .- Shelves in the cupboard under the sink: 2x support pins missing making the shelf unstable - no mailbox keys (please remove the existing lock and replaced with new locks\/keys)","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 10:41 (sandra)<\/b>FRIDAY MORNING WITH TENANT <\/p>

22\/11\/2019 09:56 (sandra)<\/b>shower completed and drilled the lock and ordered lock and shelves are completed.<\/p>

29\/11\/2019 12:58 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2019 12:58 (sandra)<\/b>Post box lock supplied and fitted.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42943","activity_ticket_id":"43169","ticket_reference":"HDT44250","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas leak","ticket_address_1":"Flat 4","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/19","activity_end":"2019-11-20 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52322","activity_notes":"gas leak found when carrying out Gas Safety test","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42944","activity_ticket_id":"43170","ticket_reference":"HDT44251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower screen not closing correctly","ticket_address_1":"Flat 1","ticket_address_2":"60a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/19","activity_end":"2019-11-20 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52323","activity_notes":"shower screen not closing correctly","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2019 15:25 (sandra)<\/b>waiting for access <\/p>

21\/11\/2019 16:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42945","activity_ticket_id":"43171","ticket_reference":"HDT44252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/19","activity_end":"2019-11-20 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52324","activity_notes":"Please attend to site and take a look at the front door please Today as it is unsecure ","activity_timesheet":"1","ticket_notes_combined":"

20\/11\/2019 16:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42946","activity_ticket_id":"43172","ticket_reference":"HDT44253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights needs changins ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/19","activity_end":"2019-11-20 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52325","activity_notes":"Could you Change the timing of the outdoor light of 26 rose street please to earlier? ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42947","activity_ticket_id":"43173","ticket_reference":"HDT44254","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler issues","ticket_address_1":"Flat 3","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/19","activity_end":"2019-11-20 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52326","activity_notes":"boiler issues","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 12:40 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42948","activity_ticket_id":"43174","ticket_reference":"HDT44255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"basement door is jammed","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/19","activity_end":"2019-11-21 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52327","activity_notes":"Basement door is jammed and Ednone is unable to open the door.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42949","activity_ticket_id":"43175","ticket_reference":"HDT44256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking towel rail ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/19","activity_end":"2019-11-21 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52328","activity_notes":"Please raise a work order for Reddan to investigate.Sandra, please arrange for attendance today.","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2019 09:14 (sandra)<\/b>investigated and found that the wall hung toilet is leaking and not the radiator<\/p>

22\/11\/2019 10:55 (sandra)<\/b>leak is coming from the wall hung toilet. returning Monday to repair.<\/p>

26\/11\/2019 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42950","activity_ticket_id":"43176","ticket_reference":"HDT44257","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/19","activity_end":"2019-11-21 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52329","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42951","activity_ticket_id":"43177","ticket_reference":"HDT44258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Purge Gas pipe","ticket_address_1":"39 Kings Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/19","activity_end":"2019-12-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52330","activity_notes":"James - Please can you ask Reddan to arrange for a gas safe engineer to attend and purge the meter as per the below instructions:"Before the meter can be removed you must arrange for the gas inlet pipe to be purged, this must be done by a 'gas safe engineer' you can find one by using the following link http:\/\/www.gassaferegister.co.uk If the pipe has already been purged please ignore the first step Once the pipe has been purged, the meter is safe to remove. Once we have received payment for the works our engineers shall be notified and you will be contacted to arrange a convenient time for the removal." ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 12:42 (sandra)<\/b>8 am Friday morning <\/p>

09\/12\/2019 11:56 (sandra)<\/b>BOOKED FOR TUESDAY PM<\/p>

13\/12\/2019 12:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42952","activity_ticket_id":"43051","ticket_reference":"HDT44132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/11\/19","activity_end":"2019-11-21 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52331","activity_notes":"inter-tenancy checks to be completed today ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:01 (sandra)<\/b>waiting on go ahead to proceed <\/p>

15\/11\/2019 10:36 (sandra)<\/b>Permission granted to proceed <\/p>

18\/11\/2019 15:49 (sandra)<\/b>Replaced 1 x LED driver <\/p>

22\/11\/2019 13:59 (sandra)<\/b>WINDOWS TO BE DONE <\/p>

26\/11\/2019 14:39 (jane)<\/b>Control re-configuring completed <\/p>

28\/11\/2019 09:11 (sandra)<\/b>Once roof works have been instructed we can then clean the decking <\/p>

28\/11\/2019 09:12 (sandra)<\/b>3 x windows have been completed <\/p>

28\/11\/2019 14:08 (sandra)<\/b>windows to be painted on HDT41314<\/p>

06\/12\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42953","activity_ticket_id":"42973","ticket_reference":"HDT44054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/11\/19","activity_end":"2019-11-21 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52332","activity_notes":"Please raise a work order for Reddan to carry out the below:-Pre tenancy checks-Fixed Wiring test-Quote on redecoration","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 13:24 (sandra)<\/b>Externally. 1) Kitchen window is rotting. This can be clearly seen from small bedroom 2) External gullet is blocked. Has been cleared3) Removed metal pail sitting on ledge. Dangerous if it fell<\/p>

12\/11\/2019 10:47 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 12:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 12:49 (sandra )<\/b>(Ticket Closed)<\/p>

18\/11\/2019 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2019 11:04 (sandra)<\/b>pop up waste needs replacing <\/p>

27\/11\/2019 09:33 (jane)<\/b>Electrical inspection completed <\/p>

27\/11\/2019 15:27 (sandra)<\/b>pop up waste replaced <\/p>

02\/12\/2019 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42954","activity_ticket_id":"43179","ticket_reference":"HDT44260","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Pest control assistance ","ticket_address_1":"Flat 3","ticket_address_2":"60 chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/19","activity_end":"2019-12-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52333","activity_notes":"Could you please book one of your all rounders to help us on Wednesday, December 4th from 9am for max 2 hours on site to remove safely appliances so we can block rodent entry points?","activity_timesheet":"1","ticket_notes_combined":"

21\/11\/2019 11:56 (sandra)<\/b>BOOKED FOR 4TH DECEMBER <\/p>

04\/12\/2019 12:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42955","activity_ticket_id":"43180","ticket_reference":"HDT44261","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/JH\/13301 - 66-67 Wells Street ","ticket_address_1":"66-67 Wells Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/19","activity_end":"2019-12-16 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52334","activity_notes":"To allow for a two man qualified commercial gas safe team to attend the above site with all necessary plant and materials and carry out protection works as required.","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 10:46 (sandra)<\/b>We have finished the heating pipework job today and have reinstated the heating system. We've vented where possible as some of the offices are shut, and I've attatched a picture which is a plasterboard wall, which had to be accessed to remove 3" pipework.The replacement of the plasterboard was never discussed, so I dont know what the landlord wants to do, if anything at all to the wall.<\/p>

02\/01\/2020 10:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42956","activity_ticket_id":"43181","ticket_reference":"HDT44262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/19","activity_end":"2019-11-22 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52335","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2019 10:57 (sandra)<\/b>booked for 22\/11 at mid day <\/p>

26\/11\/2019 15:49 (sandra)<\/b>tenant moves in on 29th <\/p>

28\/11\/2019 10:51 (sandra)<\/b>replaced faulty hose <\/p>

29\/11\/2019 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42957","activity_ticket_id":"43162","ticket_reference":"HDT44243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof and water ingress","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/19","activity_end":"2019-11-21 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52336","activity_notes":"Please raise wo for Reddan to look at roof of 19\/21 Wardour St to identify water ingress ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2019 16:11 (sandra)<\/b>booked for Monday <\/p>

26\/11\/2019 12:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42958","activity_ticket_id":"43182","ticket_reference":"HDT44263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drip from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/12\/19","activity_end":"2019-12-12 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52337","activity_notes":": 39A King street flat 5 Tenant reporting a dripping from the ceiling in his bedroom, noticeable when it's raining although he has a living room above this room. Mustafa 07497882271 is the contact on site ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:04 (sandra)<\/b>asked for access for Friday <\/p>

22\/11\/2019 13:11 (sandra)<\/b>Also suggested to James that on a dry day next week we could reseal the box gulley, he agreed.<\/p>

12\/12\/2019 11:14 (sandra)<\/b>requested access for Friday to look at patio lights <\/p>

13\/12\/2019 16:16 (sandra)<\/b>roof works <\/p>

13\/12\/2019 16:16 (sandra)<\/b>new lights ordered <\/p>

17\/12\/2019 14:25 (sandra)<\/b>But.....Ian was on site with me last week repairing the box gulley The tenant showed us anotherdamp issue so we left a tap running on the roof. It started leaking where the other leak was which tells me by repairing the box gulley is wrong and the leak is from a join in the ceiling. WHEN I REPLACE THE LIGHT AND IT IS A DRY DAY THEN IAN SAID WE COULD TEST IT WITH A HOSE PIPE. Ian did speak to James about this<\/p>

29\/01\/2020 15:57 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 14:37 (sandra)<\/b>access on monday with keys <\/p>

04\/02\/2020 08:44 (sandra)<\/b>ceiling needs to be opened up as the leak is coming from the gulley - Roy<\/p>

07\/02\/2020 08:35 (sandra)<\/b>access 7\/2<\/p>

11\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 15:41 (sandra)<\/b>still leaking, although better than it was it still requires further works.<\/p>

26\/02\/2020 16:28 (sandra)<\/b>further works completed on roof <\/p>

11\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42959","activity_ticket_id":"43183","ticket_reference":"HDT44264","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13303 - Crazy Bear, Flat 2, 15-17 Mercer Street","ticket_address_1":"Crazy Bear, Flat 2, 15-17 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/19","activity_end":"2019-11-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52338","activity_notes":"To isolate supplies to defective existing boiler, drain down system, disconnect, remove and dispose of.Supply and install new glowworm combination boiler, carry out alteration works to pipework to suit new, including all relevant upgrades and new vertical flue through the roof, connect, test and commission and provide Landlord's Certification on completion.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2019 15:43 (jane)<\/b>Programmed in for Monday <\/p>

25\/11\/2019 16:56 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:09 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42960","activity_ticket_id":"43184","ticket_reference":"HDT44265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water tank ","ticket_address_1":"8 Rupert Court ","ticket_address_2":"Step in Reflexology","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/19","activity_end":"2019-11-25 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52339","activity_notes":"Please raise a wo for Reddan to confirm if water tank at Step in Reflexology, 8 Rupert Ct, is redundant and no longer in service","activity_timesheet":"1","ticket_notes_combined":"

26\/11\/2019 12:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42961","activity_ticket_id":"43185","ticket_reference":"HDT44266","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13310 - Standbrook House, 2-5 Old Bond Street - Basement ","ticket_address_1":"Standbrook House, 2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/19","activity_end":"2019-11-22 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52340","activity_notes":"To construct and fit new ceiling panel to basement and decorate to match existing ","activity_timesheet":"1","ticket_notes_combined":"

27\/11\/2019 13:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42962","activity_ticket_id":"42640","ticket_reference":"HDT43721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/11\/19","activity_end":"2019-11-22 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52341","activity_notes":"Banister completely loose and now dangerousBedroom Blinds dont fully work in either bedroomToilet seat needs replacing Upstairs heating we cant get the two radiators working We have noticed a problem with cleaners leaving the main door wide open on a Saturday. I am not sure if it is the business who are on the top floor but we have such an issue with the homeless outside, I think its completely unacceptable for anyone to be wedging the door wide open","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2019 12:27 (sandra)<\/b>Awaiting to hear back if keys or tenant wants to be home<\/p>

11\/10\/2019 14:15 (sandra)<\/b>banister has been refitted in new position<\/p>

11\/10\/2019 14:15 (sandra)<\/b>toilet seat replaced <\/p>

11\/10\/2019 14:16 (sandra)<\/b>bath waste has been refitted <\/p>

21\/11\/2019 11:41 (sandra)<\/b>emailed tenant regarding radiators and asked for Tuesday 26th<\/p>

26\/11\/2019 13:29 (jane)<\/b>Five day lead-time on the blinds <\/p>

27\/11\/2019 11:19 (jane)<\/b>Decorating completed<\/p>

09\/12\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>

10\/12\/2019 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2019 16:09 (sandra)<\/b>blinds all fitted will need to return at tenants convenience to fill a small void where plaster has blown when fitting a bracket <\/p>

13\/12\/2019 12:16 (sandra)<\/b>emailed for access <\/p>

16\/12\/2019 14:03 (sandra)<\/b>Can we access on Wednesday to complete the works carried out when the blinds were fitted.I understand that was a small amount of plaster that needed making good.Can you confirm if we can enter with keys.<\/p>

17\/12\/2019 08:22 (sandra)<\/b>booked for wednesday <\/p>

18\/12\/2019 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42963","activity_ticket_id":"43186","ticket_reference":"HDT44267","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"jet front and rear drains ","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/11\/19","activity_end":"2019-11-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52342","activity_notes":"drains front and rear to be jetted and cleaned ","activity_timesheet":"1","ticket_notes_combined":"

26\/11\/2019 12:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42964","activity_ticket_id":"43175","ticket_reference":"HDT44256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking towel rail ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/19","activity_end":"2019-11-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52343","activity_notes":"Please raise a work order for Reddan to investigate.Sandra, please arrange for attendance today.","activity_timesheet":"1","ticket_notes_combined":"

22\/11\/2019 09:14 (sandra)<\/b>investigated and found that the wall hung toilet is leaking and not the radiator<\/p>

22\/11\/2019 10:55 (sandra)<\/b>leak is coming from the wall hung toilet. returning Monday to repair.<\/p>

26\/11\/2019 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42965","activity_ticket_id":"43188","ticket_reference":"HDT44269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher and blind hooks","ticket_address_1":"flat 1","ticket_address_2":"17a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/19","activity_end":"2019-11-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52344","activity_notes":"I had told you about the vapor coming out of the dishwasher when in use and I wanted to keep you up to date with some pictures because I think the vapor might be damaging the kitchen. Again, it doesnt bother me at all but I wanted to make you aware of the problem.fit blind hooks","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 08:39 (sandra)<\/b>Dishwasher booked for Wednesday 4th PM<\/p>

03\/12\/2019 09:41 (sandra)<\/b>booked for wednesday 2 pm <\/p>

09\/12\/2019 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42966","activity_ticket_id":"42811","ticket_reference":"HDT43892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13219 - Flat 3, 58a Shaftesbury Avenue ","ticket_address_1":"Flat 3, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/19","activity_end":"2019-11-22 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52345","activity_notes":"Repairs to window","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 12:08 (jane)<\/b>Attending tomorrow to remove window and board up, advised turnaround time at the manufacturers will be 3-5 working days <\/p>

11\/11\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 10:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/11\/2019 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42967","activity_ticket_id":"43051","ticket_reference":"HDT44132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/11\/19","activity_end":"2019-11-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52346","activity_notes":"inter-tenancy checks to be completed today ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:01 (sandra)<\/b>waiting on go ahead to proceed <\/p>

15\/11\/2019 10:36 (sandra)<\/b>Permission granted to proceed <\/p>

18\/11\/2019 15:49 (sandra)<\/b>Replaced 1 x LED driver <\/p>

22\/11\/2019 13:59 (sandra)<\/b>WINDOWS TO BE DONE <\/p>

26\/11\/2019 14:39 (jane)<\/b>Control re-configuring completed <\/p>

28\/11\/2019 09:11 (sandra)<\/b>Once roof works have been instructed we can then clean the decking <\/p>

28\/11\/2019 09:12 (sandra)<\/b>3 x windows have been completed <\/p>

28\/11\/2019 14:08 (sandra)<\/b>windows to be painted on HDT41314<\/p>

06\/12\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42968","activity_ticket_id":"43051","ticket_reference":"HDT44132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/19","activity_end":"2019-11-22 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52347","activity_notes":"inter-tenancy checks to be completed today ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:01 (sandra)<\/b>waiting on go ahead to proceed <\/p>

15\/11\/2019 10:36 (sandra)<\/b>Permission granted to proceed <\/p>

18\/11\/2019 15:49 (sandra)<\/b>Replaced 1 x LED driver <\/p>

22\/11\/2019 13:59 (sandra)<\/b>WINDOWS TO BE DONE <\/p>

26\/11\/2019 14:39 (jane)<\/b>Control re-configuring completed <\/p>

28\/11\/2019 09:11 (sandra)<\/b>Once roof works have been instructed we can then clean the decking <\/p>

28\/11\/2019 09:12 (sandra)<\/b>3 x windows have been completed <\/p>

28\/11\/2019 14:08 (sandra)<\/b>windows to be painted on HDT41314<\/p>

06\/12\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42969","activity_ticket_id":"43189","ticket_reference":"HDT44270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Towel rail","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/11\/19","activity_end":"2019-11-22 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52348","activity_notes":"towel rail ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>

26\/11\/2019 14:02 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2019 14:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42970","activity_ticket_id":"43190","ticket_reference":"HDT44271","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13280 - Flat 13, 40\/41 Wimpole Street ","ticket_address_1":"Flat 13, 40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/11\/19","activity_end":"2019-11-22 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52349","activity_notes":"To carry out repairs to cracks to 3No areas to ceilings ( in both bedrooms and walkway), prepare and redecorate to match existing ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42971","activity_ticket_id":"43153","ticket_reference":"HDT44234","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13288 - Flat 3.3, 28 Lisle Street ","ticket_address_1":"Flat 3.3, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/20","activity_end":"2020-02-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52350","activity_notes":"Triton ventilation system ","activity_timesheet":"1","ticket_notes_combined":"

08\/01\/2020 12:01 (sandra)<\/b>emailed for Wednesday <\/p>

15\/01\/2020 09:43 (sandra)<\/b>order order more parts and book for next wednesday <\/p>

04\/02\/2020 08:48 (sandra)<\/b>Booked for Friday 7th <\/p>

07\/02\/2020 14:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42972","activity_ticket_id":"43194","ticket_reference":"HDT44275","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - break in","ticket_address_1":"18 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/19","activity_end":"2019-11-25 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52351","activity_notes":"break in","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2019 09:08 (sandra)<\/b>Door smashed in half. Had to knit it together and board up front and rear of door. E&A locks to secure door. Shop and door still had to functionTenants wanted a new door that day and wanted to pay for it but I said for me to hunt around for a similar door could take all day and would cost a considerable amount of money. They also want a quote for roller shutters or some kind of security bars<\/p>

25\/11\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42973","activity_ticket_id":"43194","ticket_reference":"HDT44275","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - break in","ticket_address_1":"18 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/19","activity_end":"2019-11-25 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52352","activity_notes":"break in","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2019 09:08 (sandra)<\/b>Door smashed in half. Had to knit it together and board up front and rear of door. E&A locks to secure door. Shop and door still had to functionTenants wanted a new door that day and wanted to pay for it but I said for me to hunt around for a similar door could take all day and would cost a considerable amount of money. They also want a quote for roller shutters or some kind of security bars<\/p>

25\/11\/2019 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42974","activity_ticket_id":"43195","ticket_reference":"HDT44276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom and boiler issue ","ticket_address_1":"2\/3rd floor Flat ","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/11\/19","activity_end":"2019-11-25 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52353","activity_notes":"Please raise a work order for Reddan to attend to the below reported issues.- Intercom out of order- Boiler regularly trapping the fuse box.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2019 09:26 (jane)<\/b>Investigated power to boiler tripping, replaced faulty MCB in fuse board<\/p>

03\/12\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42975","activity_ticket_id":"43195","ticket_reference":"HDT44276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom and boiler issue ","ticket_address_1":"2\/3rd floor Flat ","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/11\/19","activity_end":"2019-11-25 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52354","activity_notes":"Please raise a work order for Reddan to attend to the below reported issues.- Intercom out of order- Boiler regularly trapping the fuse box.","activity_timesheet":"1","ticket_notes_combined":"

27\/11\/2019 09:26 (jane)<\/b>Investigated power to boiler tripping, replaced faulty MCB in fuse board<\/p>

03\/12\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42976","activity_ticket_id":"43196","ticket_reference":"HDT44277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water pressure issue","ticket_address_1":"Flat 4","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/19","activity_end":"2019-11-25 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52355","activity_notes":"water pressure issue ","activity_timesheet":"1","ticket_notes_combined":"

27\/11\/2019 15:29 (sandra )<\/b>(Ticket Closed)<\/p>

04\/12\/2019 11:22 (sandra)<\/b>Could we forward James a report regarding low pressure at 4, 9 Charing cross rs,We carried out investigation and traced pipework through Bella Italia.Suspect fault is with damaged water meter located in Bella Italia external seating area. Thames water required to attend<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42977","activity_ticket_id":"43197","ticket_reference":"HDT44278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating in bathroom not working ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/19","activity_end":"2019-11-25 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52356","activity_notes":"heating in bathroom not working ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 12:42 (sandra)<\/b>new immersion ordered <\/p>

28\/11\/2019 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42978","activity_ticket_id":"43198","ticket_reference":"HDT44279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler is overheating","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/19","activity_end":"2019-11-25 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52357","activity_notes":"boiler is overheating ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 10:16 (jane )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42979","activity_ticket_id":"42811","ticket_reference":"HDT43892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13219 - Flat 3, 58a Shaftesbury Avenue ","ticket_address_1":"Flat 3, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/19","activity_end":"2019-11-25 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52358","activity_notes":"Repairs to window","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2019 12:08 (jane)<\/b>Attending tomorrow to remove window and board up, advised turnaround time at the manufacturers will be 3-5 working days <\/p>

11\/11\/2019 11:03 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 10:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/11\/2019 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42980","activity_ticket_id":"43192","ticket_reference":"HDT44273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind hooks","ticket_address_1":"Flat 2","ticket_address_2":"17a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/19","activity_end":"2019-11-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52359","activity_notes":"blind hooks to be fitted ","activity_timesheet":"1","ticket_notes_combined":"

29\/11\/2019 16:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42981","activity_ticket_id":"43193","ticket_reference":"HDT44274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"New kitchen tap","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/19","activity_end":"2019-12-17 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52360","activity_notes":"new kitchen tap","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2019 09:57 (sandra)<\/b>ordered new Franke tap<\/p>

13\/12\/2019 11:44 (sandra)<\/b>bOOKED FOR TUESDAY 17TH<\/p>

17\/12\/2019 10:55 (sandra)<\/b>line.h.hjorth@hotmail.comengineer off sick. need to reschedule <\/p>

19\/12\/2019 14:19 (sandra)<\/b>emailed for 20th <\/p>

20\/12\/2019 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42982","activity_ticket_id":"43199","ticket_reference":"HDT44280","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"error code NO22","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/19","activity_end":"2019-11-25 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52361","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42983","activity_ticket_id":"43198","ticket_reference":"HDT44279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler is overheating","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/19","activity_end":"2019-11-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52362","activity_notes":"boiler is overheating ","activity_timesheet":"1","ticket_notes_combined":"

26\/11\/2019 10:16 (jane )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42984","activity_ticket_id":"43200","ticket_reference":"HDT44281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"floor board ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/11\/19","activity_end":"2019-11-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52363","activity_notes":"The only thing he did mention was just that the floorboard is loose is the hallway closet by the master bedroom. There is a bit of gap in the corner between the floorboard and the wall that he requested be prepared. Angela is this at all possible? He said if not then he can do it himself as his only concern is mice\/rats.","activity_timesheet":"1","ticket_notes_combined":"

25\/11\/2019 11:42 (sandra)<\/b>waiting on access <\/p>

27\/11\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42985","activity_ticket_id":"43201","ticket_reference":"HDT44282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fridtge is misaligned","ticket_address_1":"Flat 7","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/19","activity_end":"2019-11-25 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52364","activity_notes":"The fridge in our flat has become slightly misaligned from its position in the kitchen island, leading to the power source being cut off. Would it be possible to send someone over to help get it checked out please? ","activity_timesheet":"1","ticket_notes_combined":"

26\/11\/2019 10:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42986","activity_ticket_id":"43201","ticket_reference":"HDT44282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fridtge is misaligned","ticket_address_1":"Flat 7","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/19","activity_end":"2019-11-25 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52365","activity_notes":"The fridge in our flat has become slightly misaligned from its position in the kitchen island, leading to the power source being cut off. Would it be possible to send someone over to help get it checked out please? ","activity_timesheet":"1","ticket_notes_combined":"

26\/11\/2019 10:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42987","activity_ticket_id":"43202","ticket_reference":"HDT44283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks on 28th November","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/19","activity_end":"2019-11-25 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52366","activity_notes":"inter-tenancy checks on 28th November ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 08:38 (sandra)<\/b>RECOMMENDATIONS SENT OVER <\/p>

05\/12\/2019 15:54 (sandra)<\/b>Replaced towel rail element, repaired shower controls<\/p>

06\/12\/2019 11:55 (sandra)<\/b>electrical parts ordered <\/p>

09\/12\/2019 09:45 (sandra)<\/b>Replace 3 light fitting and lamps<\/p>

16\/12\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42988","activity_ticket_id":"43203","ticket_reference":"HDT44284","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wink waste trap","ticket_address_1":"1st floor office","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/19","activity_end":"2019-11-25 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52367","activity_notes":"Please raise a work order for Reddan to release the sink waste trapTenant reported : Waste trap stuck therefore water could not drain.Sandra, please arrange attendance. Buzz 1st Floor office for access.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 11:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42989","activity_ticket_id":"43204","ticket_reference":"HDT44285","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"sudden loss of hot water ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/19","activity_end":"2019-11-25 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52368","activity_notes":"Could I kindly ask you to please log the following job:Flat 5, 127 LA emailed that they have experienced sudden loss of hot water whilst using the shower and this incident happens quite often. The boiler shows 0.4 bar on the screen.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 12:40 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42990","activity_ticket_id":"43205","ticket_reference":"HDT44286","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate the cill and repair the intercom","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/11\/19","activity_end":"2019-11-25 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52369","activity_notes":"redecorate the cillrepair the intercom","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 11:50 (jane)<\/b>Tenant will be home for access on Monday 2nd December <\/p>

03\/12\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42991","activity_ticket_id":"43205","ticket_reference":"HDT44286","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate the cill and repair the intercom","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/11\/19","activity_end":"2019-11-25 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52370","activity_notes":"redecorate the cillrepair the intercom","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2019 11:50 (jane)<\/b>Tenant will be home for access on Monday 2nd December <\/p>

03\/12\/2019 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42992","activity_ticket_id":"43206","ticket_reference":"HDT44287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked shower ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/19","activity_end":"2019-11-25 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52371","activity_notes":"blocked shower enter with keys ","activity_timesheet":"1","ticket_notes_combined":"

27\/11\/2019 11:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42993","activity_ticket_id":"43207","ticket_reference":"HDT44288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink and washing machine ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/19","activity_end":"2019-11-25 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52372","activity_notes":"We've just had a call from Valentino (07951741638) in the 2nd Floor Flat stating that there is a piping issue in his flat.He said originally that he thought there was an issue with the washing machine but the sink is also blocked now and he thinks the issues are linked, the washing machine is currently not working at all.You may want to give him a call on the above number to ascertain the full extent of the issues.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 11:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42994","activity_ticket_id":"43208","ticket_reference":"HDT44289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor fan and leak","ticket_address_1":"Flat 1","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/19","activity_end":"2019-11-25 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52373","activity_notes":"The bathroom extract just blew up in this apartment, in addition there is a leak from the shower. ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2019 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42995","activity_ticket_id":"43208","ticket_reference":"HDT44289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor fan and leak","ticket_address_1":"Flat 1","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/19","activity_end":"2019-11-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52374","activity_notes":"The bathroom extract just blew up in this apartment, in addition there is a leak from the shower. ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2019 10:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42996","activity_ticket_id":"43209","ticket_reference":"HDT44290","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"5th floor toilet door and light ","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 4AL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/19","activity_end":"2019-11-26 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52375","activity_notes":"Can you arrange for an engineer to attend to the above issues please?For access to the property please buzz the 5th floor buzzer and they can advise on which toilet.Do let me know when someone can attend and I will notify the tenant.","activity_timesheet":"1","ticket_notes_combined":"

28\/11\/2019 08:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42997","activity_ticket_id":"42962","ticket_reference":"HDT44043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st tenant moves in on Monday ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/19","activity_end":"2019-11-26 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52376","activity_notes":" so flat 10 the tenant moves on Monday but the work can be done while she is in the propertyTenant from Flat 3 is moving to flat 10 and is happy for the works to be carried out after she moves inList must be done Friday 1st ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:06 (sandra)<\/b>1) Painted leaves in corner of room - LEAVE 2) Stuck on flowers on ceiling - LEAVE 3) Stuck on mouse and hole in skirting - LEAVE IF REMOVED THEN LIKELY TO DAMAGE PAINTWORK 4)Outside patio weeds need removing - please remove5) Patio. Water sitting under decking. Blocked?? And area needs cleaning - please check 6) Upper cupboards slow closers not working - please leave7) Patterns stuck onto window. Looks good -please leave8) Blind cord connector broken. Stuck together with tape please replace 9) Missing but in window. Top opener - not sure what this is10) Oven light not working - please replace11) Difficult to shut washing machine door - please leave12) Dishwasher on move - please affix13) Hole in floor below dishwasher - photo?14) Shelf inside fridge needs fixing - please fix15) Salad bowl inside fridge is cracked. And butter tray. And milk tray - please leave16) Fridge rocking back and forth. Needs securing - please secure 17) Lights under cupboards. Missing glass x 3. Bulbs extremely hot if touched - please replace 18) One floor board needs refixing. Small gap. Near patio doors - please refix19) Damage to end panel on wall cupboard. - please leave Bathroom 2) Towel rail not secure - please secure3) One light out - please replace4) Extractor fan not working. - please repair\/replace5) Corner shelves inside cupboard. these are not supposed to be there and not fixed properly - please leave6) Magnetic catch is broken - please leave7) Incorrect toilet seat fixed to pan. This is ok but not correct shape - please leave8) Pull cord to shaver light unit incorrect. Piece been added to original cord please replace9) Door split in edge. This leaves sharp edges. Not sure if can be glued - have a go ?10) Towel rail element not working - please repairFront door 1) Top lock needs adjusting. Have to slam door to get it to shut - please adjust Bedroom 1) Shelves fitted in alcove. There should not be there but look ok -please le<\/p>

04\/11\/2019 10:32 (sandra)<\/b>List approved <\/p>

21\/11\/2019 10:57 (sandra)<\/b>asked for access on Monday 25th<\/p>

25\/11\/2019 15:30 (sandra)<\/b>ordering plastic bottle shelf and black thermostatic control for radiator<\/p>

26\/11\/2019 09:16 (jane)<\/b>Bottle shelf ordered - 2 day lead-time <\/p>

26\/11\/2019 15:31 (sandra)<\/b>quote put in for 3 x trv <\/p>

26\/11\/2019 15:31 (sandra)<\/b>plastic shelf on order <\/p>

05\/12\/2019 08:37 (sandra)<\/b>friday with keys for the fridge compartment <\/p>

09\/12\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42998","activity_ticket_id":"43210","ticket_reference":"HDT44291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light in bathroom TV antenna","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/19","activity_end":"2019-11-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52377","activity_notes":"The light in our bathroom mirror has died again, could we arrange for someone to replace it? Also the lights in the extractor above the hob.The TV Antenna for this building (or our connection to it in Flat 1) has stopped working entirely.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 09:13 (sandra)<\/b>Replace faulty ballest in mirror light and replace blown lamps in extractor hood <\/p>

12\/12\/2019 11:18 (sandra)<\/b>Ward aerials contacting Roy for access on Friday to Flat 5 <\/p>

13\/12\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT42999","activity_ticket_id":"42626","ticket_reference":"HDT43707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC for 12th November ","ticket_address_1":"Flat 10, 38a William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"28","resource_name":"Ultrasound Blinds","activity_start":"26\/11\/19","activity_end":"2019-11-26 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52378","activity_notes":"To carry out ITC for 12th November ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 11:01 (sandra)<\/b>1) Shower tray silicone. This is beginning to open up and may cause a leak at some point 2) Loose toilet roll holder 3) Skylight is dirty below and on top Kitchen\/Lounge 1) Pull cord snapped and unable to get inside for the cord 2) Oven is not secure. Missing screws Hallway Ok except for a few marks on floor and walls Bedroom 1) One ceiling light needs refixing <\/p>

21\/11\/2019 11:01 (sandra)<\/b>Booked for Monday with tenant <\/p>

26\/11\/2019 10:43 (jane)<\/b>Arranging for blind contractors to attend to repair existing blinds <\/p>

14\/01\/2020 10:21 (sandra)<\/b>booked 14\/01<\/p>

21\/01\/2020 10:23 (jane)<\/b>Supplied part and repaired Timberlux wooden venetian blinds, leaving working <\/p>

21\/01\/2020 10:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43000","activity_ticket_id":"43211","ticket_reference":"HDT44292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13326 - Flat 10, Goodwins House","ticket_address_1":"Flat 10, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/19","activity_end":"2019-12-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52379","activity_notes":"Following gas safety inspection, found flue to be leaking, would recommend cutting out and re-sealing, commission and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 10:25 (sandra)<\/b>parts ordered <\/p>

13\/12\/2019 12:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43001","activity_ticket_id":"43212","ticket_reference":"HDT44293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13195 - 30 Wellington Street ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/11\/19","activity_end":"2019-11-26 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52380","activity_notes":"Redecoration works 1st Floor OfficeTo carry out preparation to all walls throughout office and apply 2No coats of emulsion to match on completion.To carry out preparation to all woodwork throughout office and apply 2No coats of emulsion to match on completion.To carry out preparation to complete ceiling and apply 2No coats of emulsion to match on completion.To sand floor to remove all varnish carry out preparation works and apply 3No coats of bone floor lacquer on completion to complete floor area and allow to dry","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2019 09:07 (sandra)<\/b>service completed but recommendations are being put forward for a new boiler <\/p>

12\/12\/2019 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43002","activity_ticket_id":"43212","ticket_reference":"HDT44293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13195 - 30 Wellington Street ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/19","activity_end":"2019-11-26 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52381","activity_notes":"To carry out boiler service to above and issue certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2019 09:07 (sandra)<\/b>service completed but recommendations are being put forward for a new boiler <\/p>

12\/12\/2019 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43003","activity_ticket_id":"43212","ticket_reference":"HDT44293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13195 - 30 Wellington Street ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/19","activity_end":"2019-11-26 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52382","activity_notes":"To replace 1No x tube light, test and leave in full working order ","activity_timesheet":"1","ticket_notes_combined":"

28\/11\/2019 09:07 (sandra)<\/b>service completed but recommendations are being put forward for a new boiler <\/p>

12\/12\/2019 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43004","activity_ticket_id":"43213","ticket_reference":"HDT44294","ticket_client":"2077","client_name":"Knomo","ticket_title":"To repair broken lock on door ","ticket_address_1":"Knomo, 18 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/11\/19","activity_end":"2019-11-26 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52383","activity_notes":"To repair broken lock on door ","activity_timesheet":"1","ticket_notes_combined":"

27\/11\/2019 09:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43005","activity_ticket_id":"43002","ticket_reference":"HDT44083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13260 - Flat 1, 58a Shaftesbury Avenue ","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/11\/19","activity_end":"2019-11-26 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52384","activity_notes":"Bathroom Works bath need silicone around the edge ","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2019 12:14 (jane)<\/b>Commencing tomorrow via keys <\/p>

11\/11\/2019 11:04 (sandra )<\/b>(Ticket Closed)<\/p>

12\/11\/2019 09:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2019 11:14 (sandra)<\/b>Bath needs to be resiliconed <\/p>

13\/11\/2019 12:24 (sandra)<\/b>taken details of extractor and placed on order <\/p>

27\/11\/2019 09:28 (jane)<\/b>Replaced extractor fan <\/p>

27\/11\/2019 10:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43006","activity_ticket_id":"43214","ticket_reference":"HDT44295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator wont turn down","ticket_address_1":"1st Floor office ","ticket_address_2":"11-13 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/11\/19","activity_end":"2019-11-26 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52385","activity_notes":"One of the radiators in the HR office on the 1st floor wont turn down or off. Can you please send someone to look at this as its extremely hot in there and theyre having to open the window. ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 11:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43007","activity_ticket_id":"43215","ticket_reference":"HDT44296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 YEAR ELECTRICAL TEST ","ticket_address_1":"Common parts ","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/19","activity_end":"2019-11-26 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52386","activity_notes":"We have the following Fixed wired test in the common parts Electrical \/ Fixed Wiring Test Certificates 62\/64 Goodge Street London W1 DUE 11th dec ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 10:24 (sandra)<\/b>Booked for Friday <\/p>

12\/12\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43008","activity_ticket_id":"43216","ticket_reference":"HDT44297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock on patio","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/19","activity_end":"2019-11-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52387","activity_notes":"Please attend site to look at and fix the door to the patio which is not closing, causing the rest of thefloor to be cold","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 10:38 (jane)<\/b>Attended with keys and told by the tenant who has the door problem (Multiple occupancy), that today was not convenient and any other afternoon would suit,so I guess that Lillian will have to liase with Greg to sort out a convenient day.<\/p>

27\/11\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43009","activity_ticket_id":"43217","ticket_reference":"HDT44298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install a to let sign","ticket_address_1":"34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/11\/19","activity_end":"2019-11-26 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52388","activity_notes":"Please raise wo for Reddan to install to let sign on door of 34\/36 Wardour St","activity_timesheet":"1","ticket_notes_combined":"

26\/11\/2019 16:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43010","activity_ticket_id":"43218","ticket_reference":"HDT44299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/19","activity_end":"2019-11-26 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52389","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2019 09:06 (sandra)<\/b>recommendations sent <\/p>

09\/12\/2019 10:44 (sandra )<\/b>(Ticket Closed)<\/p>

09\/12\/2019 10:45 (sandra)<\/b>control panel reprogrammed <\/p>

11\/12\/2019 14:20 (sandra)<\/b>safety valve and extention to pipes so that they go all the way into the outlet <\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43011","activity_ticket_id":"43219","ticket_reference":"HDT44300","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13309 - Flat 5, 79 St Martins Lane - Replacement Neff ","ticket_address_1":"Flat 5, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/11\/19","activity_end":"2019-11-27 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52390","activity_notes":"Replacement integrated washer dryer ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 09:44 (jane)<\/b>Ordering new appliance today <\/p>

05\/12\/2019 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43012","activity_ticket_id":"43220","ticket_reference":"HDT44301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to gas pipe leaking ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/19","activity_end":"2019-11-27 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52391","activity_notes":"To attend to gas pipe leaking Georgina : 07904 856 478","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2019 09:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43013","activity_ticket_id":"43221","ticket_reference":"HDT44302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13311 - Flat 5, 32 Wellington Street ","ticket_address_1":"Flat 5, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/19","activity_end":"2019-11-27 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52392","activity_notes":"Following gas safe inspection found heat exchanger is showing signs of leakage and front case damage, to allow to strip down and replace both parts, test, commission and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 10:24 (sandra)<\/b>to be booked in <\/p>

18\/12\/2019 14:22 (sandra)<\/b>TEMPORARY HEATER PROVIDED <\/p>

20\/12\/2019 09:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43014","activity_ticket_id":"43222","ticket_reference":"HDT44303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13329 - Flat 2.3, 16a Rupert Street ","ticket_address_1":"Flat 2.3, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/19","activity_end":"2019-11-27 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52393","activity_notes":"To supply and fit new toilet cistern ","activity_timesheet":"1","ticket_notes_combined":"

27\/11\/2019 15:30 (sandra)<\/b>new cistern ordered <\/p>

02\/12\/2019 09:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43015","activity_ticket_id":"43223","ticket_reference":"HDT44304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate the door magnet to the Bin Store","ticket_address_1":"Horse and Dolphin Yard - Bin Store ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/11\/19","activity_end":"2019-11-27 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52394","activity_notes":"To reinstate the door magnet.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>

09\/12\/2019 10:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/12\/2019 10:55 (sandra)<\/b>parts ordered <\/p>

06\/01\/2020 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43016","activity_ticket_id":"43224","ticket_reference":"HDT44305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leaking shower ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/19","activity_end":"2019-11-27 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52395","activity_notes":"To attend to leaking shower ","activity_timesheet":"1","ticket_notes_combined":"

27\/11\/2019 10:18 (jane)<\/b>Emailed client asking for access <\/p>

27\/11\/2019 10:36 (jane)<\/b>Access via keys <\/p>

27\/11\/2019 15:30 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 12:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2020 12:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43017","activity_ticket_id":"43225","ticket_reference":"HDT44306","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"List of works ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/19","activity_end":"2019-11-27 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52396","activity_notes":"We have a light that has gone in one of our meeting rooms- can someone come and change it please?Also we have a red chair that we want to dispose of- can someone come and collect it please?also a small set of draws ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43018","activity_ticket_id":"43226","ticket_reference":"HDT44307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Mould build up and bathroom is not draining properly","ticket_address_1":"Flat 3, Nassau House ","ticket_address_2":"122-124 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/19","activity_end":"2019-11-28 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52397","activity_notes":"Tenant reported: Mould is starting to build up and bathroom is not draining properly.Please arrange for tomorrow (Thurs) around 2pm. Tenant is in to give access.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 15:32 (sandra)<\/b>thursday at 2 pm <\/p>

29\/11\/2019 12:59 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2019 13:00 (sandra)<\/b>Could we please provide a quote for Lillian to remove and replace bath panel, rectify faulty bath waste, supply and fit new shower curtain and pole, could we also forward attached images, ceiling will have to be redecorated and quoted separately. <\/p>

02\/12\/2019 11:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2019 10:39 (sandra)<\/b>2pm wednesday <\/p>

05\/12\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43019","activity_ticket_id":"43115","ticket_reference":"HDT44196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13267 - Flat 1, 23 Charlotte Street ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/19","activity_end":"2019-12-09 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52398","activity_notes":"To carefully disconnect and remove existing shower enclosure and dispose of correctly..To then supply and install into place new corner entry shower enclosure to match existing and apply silicone sealTo also allow to rake out and replace grout to existing tiles to shower ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2019 15:51 (jane)<\/b>Shower enclosure ordered - 3 - 5 day lead-time <\/p>

27\/11\/2019 12:57 (sandra)<\/b>booked for 9th December once the existing tenant moves out<\/p>

13\/12\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43020","activity_ticket_id":"43228","ticket_reference":"HDT44309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"move CO2 monitor ","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/19","activity_end":"2019-11-27 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52399","activity_notes":"Flat a, the CO monitor needs to be moved to a wall between 1 and 3 meters from the cupboard and away from the window. Use keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 10:23 (sandra)<\/b>Medhi Kadiry didomehdi99@gmail.com07476162433<\/p>

02\/12\/2019 10:23 (sandra)<\/b>left message <\/p>

20\/01\/2020 14:55 (sandra)<\/b>NO ACCESS <\/p>

28\/01\/2020 14:40 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 11:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2020 11:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43021","activity_ticket_id":"43229","ticket_reference":"HDT44310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle ","ticket_address_1":"flat B","ticket_address_2":"27 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/11\/19","activity_end":"2019-11-27 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52400","activity_notes":"Flat b, the outside door handle on the balcony door is broken and needs to be fixed. Common parts can they see what the attached is ? ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43022","activity_ticket_id":"43227","ticket_reference":"HDT44308","ticket_client":"2091","client_name":"sage Housing","ticket_title":"boiler to be serviced and commissioned","ticket_address_1":"Flat 3","ticket_address_2":"Bell Meads","ticket_town":"Ingatestone","ticket_county":"Essex","ticket_postcode":"CM4 0FQ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/19","activity_end":"2019-11-27 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52401","activity_notes":"As discussed we need the boiler to be serviced and commissioned. At the moment the boiler is displaying a F28 error code (failing to ignite) if you could look into this too that would be good!Also the last time this was serviced and commissioned was June 2018. ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2019 12:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43023","activity_ticket_id":"43230","ticket_reference":"HDT44311","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into restaurant from 1st floor office ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/19","activity_end":"2019-11-27 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52402","activity_notes":"there is water coming into the restaurant believed to be from the gutter","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 15:33 (sandra)<\/b>problems with roof surface fed back to client <\/p>

02\/12\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43024","activity_ticket_id":"43231","ticket_reference":"HDT44312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"watermark in the common parts ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/19","activity_end":"2019-11-27 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52403","activity_notes":"Please arrange for an engineer to attend site to investigate a watermark in the common parts between the 1st and 2nd floor . It is currently dry, not leaking at all but there could be further issues.","activity_timesheet":"1","ticket_notes_combined":"

02\/12\/2019 08:35 (sandra)<\/b>stain is dry and needs to be redecorated.<\/p>

18\/12\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43025","activity_ticket_id":"43233","ticket_reference":"HDT44314","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13327 - Flat 1, 77-78 St Martins Lane ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/11\/19","activity_end":"2019-11-27 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52404","activity_notes":"Water damage repairs To carry out preparation works to water damage within apartment to hallway and toilet areas, scrape back,apply stain sealer, fill and make good. Apply 2No coats of emulsion on completion to match.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 10:28 (sandra)<\/b>to be booked in <\/p>

06\/12\/2019 08:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43026","activity_ticket_id":"43234","ticket_reference":"HDT44315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom not working ","ticket_address_1":"flat 4","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/11\/19","activity_end":"2019-11-27 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52405","activity_notes":"intercom not working Please can someone check my entry phone. People ring and I cant hear them when I put the phone to my ear. ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2019 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43027","activity_ticket_id":"43235","ticket_reference":"HDT44316","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13321 - 17 Slingsby Place - 6th Floor ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/19","activity_end":"2019-12-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52406","activity_notes":"To replace faulty battery packs to 5No fittings to 6th floor, commission, test and leave in full working order on completion.","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 10:23 (sandra)<\/b>Monday 15th <\/p>

10\/12\/2019 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43028","activity_ticket_id":"43051","ticket_reference":"HDT44132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/19","activity_end":"2019-11-28 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52407","activity_notes":"inter-tenancy checks to be completed today ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 11:01 (sandra)<\/b>waiting on go ahead to proceed <\/p>

15\/11\/2019 10:36 (sandra)<\/b>Permission granted to proceed <\/p>

18\/11\/2019 15:49 (sandra)<\/b>Replaced 1 x LED driver <\/p>

22\/11\/2019 13:59 (sandra)<\/b>WINDOWS TO BE DONE <\/p>

26\/11\/2019 14:39 (jane)<\/b>Control re-configuring completed <\/p>

28\/11\/2019 09:11 (sandra)<\/b>Once roof works have been instructed we can then clean the decking <\/p>

28\/11\/2019 09:12 (sandra)<\/b>3 x windows have been completed <\/p>

28\/11\/2019 14:08 (sandra)<\/b>windows to be painted on HDT41314<\/p>

06\/12\/2019 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43029","activity_ticket_id":"43236","ticket_reference":"HDT44317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door ","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/19","activity_end":"2019-11-28 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52408","activity_notes":"can you attend and look at the front door ","activity_timesheet":"1","ticket_notes_combined":"

28\/11\/2019 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43030","activity_ticket_id":"43181","ticket_reference":"HDT44262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/19","activity_end":"2019-11-28 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52409","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2019 10:57 (sandra)<\/b>booked for 22\/11 at mid day <\/p>

26\/11\/2019 15:49 (sandra)<\/b>tenant moves in on 29th <\/p>

28\/11\/2019 10:51 (sandra)<\/b>replaced faulty hose <\/p>

29\/11\/2019 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43031","activity_ticket_id":"43237","ticket_reference":"HDT44318","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door not closing ","ticket_address_1":"Goodwins House, 55 -57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/11\/19","activity_end":"2019-11-28 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52410","activity_notes":"front door not closing on the latch","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43032","activity_ticket_id":"43181","ticket_reference":"HDT44262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/19","activity_end":"2019-11-28 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52411","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2019 10:57 (sandra)<\/b>booked for 22\/11 at mid day <\/p>

26\/11\/2019 15:49 (sandra)<\/b>tenant moves in on 29th <\/p>

28\/11\/2019 10:51 (sandra)<\/b>replaced faulty hose <\/p>

29\/11\/2019 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43033","activity_ticket_id":"43238","ticket_reference":"HDT44319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door slams","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/11\/19","activity_end":"2019-11-28 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52412","activity_notes":"Please raise a work order for Reddan to adjust door closer.Tenant reported: Door slams too hard.Sandra\/Jane, tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 08:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43034","activity_ticket_id":"43149","ticket_reference":"HDT44230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13287 - Flat 2, 21 Newport Court","ticket_address_1":"Flat 2, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/19","activity_end":"2019-11-28 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52413","activity_notes":"Replacement kitchen ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43035","activity_ticket_id":"43241","ticket_reference":"HDT44322","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"Pest control","ticket_address_1":"flat 1 and 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/19","activity_end":"2019-12-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52414","activity_notes":"Can I also book him to help us out at Flat3, 60 Chandos straight thereafter to also safely move appliances\/cupboards so we can rodent proof? This should not take more than 2 hours to do","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 12:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43036","activity_ticket_id":"43242","ticket_reference":"HDT44323","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"clear the roof of water ","ticket_address_1":"Flat 1","ticket_address_2":"Marylebone Exchange ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/19","activity_end":"2019-11-28 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52415","activity_notes":"Can we get the roof cleared urgently as it is a breeding ground for mosquitos which are biting the residents where the water is pooling? If you can get someone over asap to clear this would be appreciated?","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43037","activity_ticket_id":"43243","ticket_reference":"HDT44324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler is showing a fault","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/19","activity_end":"2019-11-28 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52416","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2019 09:47 (sandra)<\/b>pump failure. also part of the water system. pump and PCB also needs to be replaced.PCB cant be got today but can be ordrered.price to repair is very expensive so quotes to be sent <\/p>

29\/11\/2019 12:11 (sandra)<\/b>heaters provided boiler has gone to quote <\/p>

02\/12\/2019 08:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43038","activity_ticket_id":"43244","ticket_reference":"HDT44325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"test smoke alarms and check plug socket ","ticket_address_1":"Flat 2 ","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/19","activity_end":"2019-11-28 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52417","activity_notes":"test smoke alarm and check plug socket ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2019 09:03 (sandra)<\/b>Tested all alarms and all ok.Bedroom Mains carbon monoxide alarm Sept 2021 renew dateMains Heat alarm May 2021 renew date Hallway cupboard Mains smoke alarm Oct 2021 renew date Bedroom 2 Mains smoke alarm Aug 2021 renew date Hallway Mains smoke alarm Oct 2021 renew dateKitchen Mains heat alarm May 2029 renew date<\/p>

13\/12\/2019 12:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43039","activity_ticket_id":"43243","ticket_reference":"HDT44324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler is showing a fault","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/19","activity_end":"2019-11-29 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52418","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2019 09:47 (sandra)<\/b>pump failure. also part of the water system. pump and PCB also needs to be replaced.PCB cant be got today but can be ordrered.price to repair is very expensive so quotes to be sent <\/p>

29\/11\/2019 12:11 (sandra)<\/b>heaters provided boiler has gone to quote <\/p>

02\/12\/2019 08:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43040","activity_ticket_id":"43149","ticket_reference":"HDT44230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13287 - Flat 2, 21 Newport Court","ticket_address_1":"Flat 2, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/19","activity_end":"2019-11-29 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52419","activity_notes":"Replacement kitchen ","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43041","activity_ticket_id":"43245","ticket_reference":"HDT44326","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights flickering","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/19","activity_end":"2019-11-29 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52420","activity_notes":"1.The lights in flat 19, 27 SP are flickering and they need specialist attention.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43042","activity_ticket_id":"43246","ticket_reference":"HDT44327","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"bathroom light ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/19","activity_end":"2019-11-29 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52421","activity_notes":"2.The bathroom light switch cord need changing in flat 6, 127 LA","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 08:21 (sandra )<\/b>(Ticket Closed)<\/p>

06\/12\/2019 13:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/12\/2019 09:40 (sandra)<\/b>Replace bathroom pull cord switch and order new switch for oven<\/p>

08\/01\/2020 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43043","activity_ticket_id":"43243","ticket_reference":"HDT44324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler is showing a fault","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/19","activity_end":"2019-11-29 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52422","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2019 09:47 (sandra)<\/b>pump failure. also part of the water system. pump and PCB also needs to be replaced.PCB cant be got today but can be ordrered.price to repair is very expensive so quotes to be sent <\/p>

29\/11\/2019 12:11 (sandra)<\/b>heaters provided boiler has gone to quote <\/p>

02\/12\/2019 08:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43044","activity_ticket_id":"43247","ticket_reference":"HDT44328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13331 - Flat 1, 60 Chandos Place ","ticket_address_1":"Flat 1, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/19","activity_end":"2019-11-29 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52423","activity_notes":"Replacement parts or boiler ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 10:27 (sandra)<\/b>parts ordered <\/p>

02\/12\/2019 10:27 (sandra)<\/b>Booked for Tuesday 3rd<\/p>

04\/12\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>

05\/12\/2019 11:00 (sandra)<\/b>boxing in needs to be completed <\/p>

05\/12\/2019 13:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2019 14:13 (sandra)<\/b>taken details and ordered materials <\/p>

12\/12\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43045","activity_ticket_id":"43085","ticket_reference":"HDT44166","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13259 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/19","activity_end":"2019-11-29 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52424","activity_notes":"To allow for a two man drainage team to attend the above site out of normal working hours with all necessary plant and materials.Carry out protection works as required.To carry out a full descale of 100mm soil stack from basement level up to third floor with the use of an electro mechanical drain cleaning de-scale machine to ensure bore of pipework is back to full integrity, flush through and test on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2019 13:44 (jane)<\/b>Programmed in for Saturday 30th November <\/p>

02\/12\/2019 08:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43046","activity_ticket_id":"43188","ticket_reference":"HDT44269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher and blind hooks","ticket_address_1":"flat 1","ticket_address_2":"17a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"29\/11\/19","activity_end":"2019-11-29 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52425","activity_notes":"I had told you about the vapor coming out of the dishwasher when in use and I wanted to keep you up to date with some pictures because I think the vapor might be damaging the kitchen. Again, it doesnt bother me at all but I wanted to make you aware of the problem.fit blind hooks","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 08:39 (sandra)<\/b>Dishwasher booked for Wednesday 4th PM<\/p>

03\/12\/2019 09:41 (sandra)<\/b>booked for wednesday 2 pm <\/p>

09\/12\/2019 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43047","activity_ticket_id":"43248","ticket_reference":"HDT44329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gas oven not working ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/19","activity_end":"2019-11-29 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52426","activity_notes":"gas oven not working ","activity_timesheet":"1","ticket_notes_combined":"

29\/11\/2019 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43048","activity_ticket_id":"43249","ticket_reference":"HDT44330","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"pest control assistance ","ticket_address_1":"Flat 3","ticket_address_2":"60 Elm Park Road, Chelsea","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 6AU","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/19","activity_end":"2019-12-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52427","activity_notes":"pest control assistance ","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43049","activity_ticket_id":"43250","ticket_reference":"HDT44331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty sensor lights ","ticket_address_1":"5b Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/19","activity_end":"2019-11-29 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52428","activity_notes":"faulty sensor lights ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 10:16 (sandra)<\/b>Replacement sensor ordered and due in Monday <\/p>

03\/12\/2019 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43050","activity_ticket_id":"43251","ticket_reference":"HDT44332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13338 - Flat 4 and Flat 10, 55 St Martins Lane ","ticket_address_1":"Flat 4 and Flat 10, 55 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/19","activity_end":"2019-12-11 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52429","activity_notes":"To allow to strip down existing faulty TRV valves and replace with new insert sections, ressembled and refit TRV valves, test and commission and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43051","activity_ticket_id":"43252","ticket_reference":"HDT44333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no heating ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 09:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52430","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43052","activity_ticket_id":"43253","ticket_reference":"HDT44334","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking shower ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52431","activity_notes":"leaking shower ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 08:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43053","activity_ticket_id":"43254","ticket_reference":"HDT44335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking shower ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/12\/19","activity_end":"2019-12-03 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52432","activity_notes":"follow up to HDT44334 - leaking shower door shower tray needs to be resealed due to leaks","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 08:19 (sandra)<\/b>tuesday with keys <\/p>

04\/12\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43054","activity_ticket_id":"43231","ticket_reference":"HDT44312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"watermark in the common parts ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/12\/19","activity_end":"2019-12-02 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52433","activity_notes":"Please arrange for an engineer to attend site to investigate a watermark in the common parts between the 1st and 2nd floor . It is currently dry, not leaking at all but there could be further issues.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 08:35 (sandra)<\/b>stain is dry and needs to be redecorated.<\/p>

18\/12\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43055","activity_ticket_id":"43210","ticket_reference":"HDT44291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light in bathroom TV antenna","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"02\/12\/19","activity_end":"2019-12-02 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52434","activity_notes":"The light in our bathroom mirror has died again, could we arrange for someone to replace it? Also the lights in the extractor above the hob.The TV Antenna for this building (or our connection to it in Flat 1) has stopped working entirely.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 09:13 (sandra)<\/b>Replace faulty ballest in mirror light and replace blown lamps in extractor hood <\/p>

12\/12\/2019 11:18 (sandra)<\/b>Ward aerials contacting Roy for access on Friday to Flat 5 <\/p>

13\/12\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43056","activity_ticket_id":"43255","ticket_reference":"HDT44336","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Rewire power to a sensor tap","ticket_address_1":"17 Slingsby place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/19","activity_end":"2019-12-02 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52435","activity_notes":"Rewire power to a sensor tap","activity_timesheet":"1","ticket_notes_combined":"

02\/12\/2019 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43057","activity_ticket_id":"43256","ticket_reference":"HDT44337","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"rewire 2 sockets","ticket_address_1":"Unit 3 Ground Floor ","ticket_address_2":"Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/19","activity_end":"2019-12-02 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52436","activity_notes":"rewire 2 sockets","activity_timesheet":"1","ticket_notes_combined":"

02\/12\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43058","activity_ticket_id":"43202","ticket_reference":"HDT44283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks on 28th November","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/12\/19","activity_end":"2019-12-02 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52437","activity_notes":"inter-tenancy checks on 28th November ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 08:38 (sandra)<\/b>RECOMMENDATIONS SENT OVER <\/p>

05\/12\/2019 15:54 (sandra)<\/b>Replaced towel rail element, repaired shower controls<\/p>

06\/12\/2019 11:55 (sandra)<\/b>electrical parts ordered <\/p>

09\/12\/2019 09:45 (sandra)<\/b>Replace 3 light fitting and lamps<\/p>

16\/12\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43059","activity_ticket_id":"42714","ticket_reference":"HDT43795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor fan","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/12\/19","activity_end":"2019-12-02 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52438","activity_notes":"extractor fan not working I keep putting off asking to have the washer on my hot bathroom tap replaced and its getting a bit tricky now to turn off. Please can this be fixed as well. ORDER NEW FRIDGE SEAL","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2019 14:47 (sandra)<\/b>new taps on order <\/p>

14\/10\/2019 10:58 (jane)<\/b>Look at faulty fan and ordered replacement<\/p>

14\/10\/2019 14:12 (jane)<\/b>Basin pillar taps on order<\/p>

15\/10\/2019 09:16 (jane)<\/b>Emailed the tenant asking when we can fit the new taps <\/p>

17\/10\/2019 10:15 (jane)<\/b>Attending today to fit the new taps <\/p>

21\/10\/2019 09:29 (sandra)<\/b>new taps fitted <\/p>

02\/12\/2019 09:41 (sandra)<\/b>touch up around extractor that has just been fitted <\/p>

06\/01\/2020 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43060","activity_ticket_id":"43257","ticket_reference":"HDT44338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler keeps needing to be re-pressurised ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/19","activity_end":"2019-12-02 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52439","activity_notes":"boiler issue ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43061","activity_ticket_id":"43258","ticket_reference":"HDT44339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 3rd Dec","ticket_address_1":"Flat 2","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52440","activity_notes":"3rd Dec at 8 am as works need to be completed by COB 4th ","activity_timesheet":"1","ticket_notes_combined":"

05\/12\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43062","activity_ticket_id":"43259","ticket_reference":"HDT44340","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Roof and gulleys to be cleared ","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place and 7 Nottingham Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/12\/19","activity_end":"2019-12-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52441","activity_notes":"Can we have a call out to clear both the gutters and gulleys of the roof above flat 1 11 Nottingham Place access is via flat 1 and also the gutters and gulleys of the Cottage that adjoins the Exchange please? I will have to arrange access via the BT Exchange to get up to the gulleys if needed but if you can advise on some dates please asap?","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2019 10:40 (sandra)<\/b>Friday 6th collect keys from office <\/p>

08\/01\/2020 09:28 (sandra)<\/b>asked for access for Friday <\/p>

13\/01\/2020 16:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43063","activity_ticket_id":"43260","ticket_reference":"HDT44341","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13333 - Unit 23 Slingsby Place","ticket_address_1":"Unit 23 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/19","activity_end":"2019-12-02 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52442","activity_notes":"To run temporary power supply in Unit 23 Slingsby Place from fuse box from back of unit to front of unit and terminate into 16amp socket inside door to unit, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43064","activity_ticket_id":"43261","ticket_reference":"HDT44342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"resilicon around shower ","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/12\/19","activity_end":"2019-12-02 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52443","activity_notes":"resilicon around shower today as tenant moves in tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 14:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43065","activity_ticket_id":"43057","ticket_reference":"HDT44138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 12th December moving in ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/12\/19","activity_end":"2019-12-02 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52444","activity_notes":"checks to be carried out and tenant moves in on the 6th December ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 14:41 (jane)<\/b>Decorating completed <\/p>

16\/12\/2019 13:02 (sandra)<\/b>AWAITING PARTS FOR APPLIANCE <\/p>

23\/12\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43066","activity_ticket_id":"43057","ticket_reference":"HDT44138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 12th December moving in ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/12\/19","activity_end":"2019-12-02 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52445","activity_notes":"checks to be carried out and tenant moves in on the 6th December ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 14:41 (jane)<\/b>Decorating completed <\/p>

16\/12\/2019 13:02 (sandra)<\/b>AWAITING PARTS FOR APPLIANCE <\/p>

23\/12\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43067","activity_ticket_id":"43226","ticket_reference":"HDT44307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Mould build up and bathroom is not draining properly","ticket_address_1":"Flat 3, Nassau House ","ticket_address_2":"122-124 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/19","activity_end":"2019-12-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52446","activity_notes":"Tenant reported: Mould is starting to build up and bathroom is not draining properly.Please arrange for tomorrow (Thurs) around 2pm. Tenant is in to give access.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2019 15:32 (sandra)<\/b>thursday at 2 pm <\/p>

29\/11\/2019 12:59 (sandra )<\/b>(Ticket Closed)<\/p>

29\/11\/2019 13:00 (sandra)<\/b>Could we please provide a quote for Lillian to remove and replace bath panel, rectify faulty bath waste, supply and fit new shower curtain and pole, could we also forward attached images, ceiling will have to be redecorated and quoted separately. <\/p>

02\/12\/2019 11:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2019 10:39 (sandra)<\/b>2pm wednesday <\/p>

05\/12\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43068","activity_ticket_id":"43262","ticket_reference":"HDT44343","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"paint the window frames and cills","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/12\/19","activity_end":"2019-12-02 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52447","activity_notes":"paint the window frames and cillskitchen cubboards need painting ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2019 13:12 (sandra)<\/b>booked for Wednesday at 8.30<\/p>

06\/01\/2020 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43069","activity_ticket_id":"43263","ticket_reference":"HDT44344","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Repair of front door ","ticket_address_1":"20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52448","activity_notes":"Wendy from Jeremy James needs someone to repair the door closer here today please ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43070","activity_ticket_id":"43264","ticket_reference":"HDT44345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 6th ","ticket_address_1":"flat 3","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52449","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 09:34 (sandra)<\/b>works to be finsihed by COB 5th Thursday <\/p>

03\/12\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43071","activity_ticket_id":"43264","ticket_reference":"HDT44345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 6th ","ticket_address_1":"flat 3","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52450","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 09:34 (sandra)<\/b>works to be finsihed by COB 5th Thursday <\/p>

03\/12\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43072","activity_ticket_id":"43265","ticket_reference":"HDT44346","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flooding in the shower","ticket_address_1":"3rd floor","ticket_address_2":"38 St martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/19","activity_end":"2019-12-02 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52451","activity_notes":": Please arrange for an engineer to attend site as soon as possible: Beechbrook Capital - 3rd Floor to investigate and resolve if possible a leak in the shower. The bathroom floor is currently flooding and there is a risk of further leaks so attendance is required asap, thank you.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43073","activity_ticket_id":"42888","ticket_reference":"HDT43969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 2nd December - moves in on 5th December ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/12\/19","activity_end":"2019-12-02 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52452","activity_notes":"Please raise a work order for Reddan to carry our pre tenancy checks on 2nd Dec.Reddan, please book this in. New tenant move in date 5th Dec","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 09:41 (sandra)<\/b>Booked for Wednesday with keys <\/p>

03\/12\/2019 14:00 (sandra)<\/b>all works completed. Washing machine booked for Wednesday <\/p>

05\/12\/2019 11:43 (sandra)<\/b>quote for blinds <\/p>

09\/12\/2019 10:56 (sandra)<\/b>retightened pump and removed debris from filter <\/p>

09\/12\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43074","activity_ticket_id":"43266","ticket_reference":"HDT44347","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain is blocked ","ticket_address_1":"Flat 2","ticket_address_2":"94 New Cavendish Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/19","activity_end":"2019-12-02 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52453","activity_notes":"Is it possible for someone to come today? Or first thing tomorrow morning? The drain has competently stopped working and water is going all over the bathroom floor ","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2019 11:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 09:29 (sandra)<\/b>Asked for Friday <\/p>

10\/01\/2020 11:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43075","activity_ticket_id":"43057","ticket_reference":"HDT44138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 12th December moving in ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/19","activity_end":"2019-12-02 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52454","activity_notes":"checks to be carried out and tenant moves in on the 12th December ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 14:41 (jane)<\/b>Decorating completed <\/p>

16\/12\/2019 13:02 (sandra)<\/b>AWAITING PARTS FOR APPLIANCE <\/p>

23\/12\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43076","activity_ticket_id":"43267","ticket_reference":"HDT44348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/19","activity_end":"2019-12-02 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52455","activity_notes":"no heating","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2019 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43077","activity_ticket_id":"42888","ticket_reference":"HDT43969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 2nd December - moves in on 5th December ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"02\/12\/19","activity_end":"2019-12-02 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52456","activity_notes":"Please raise a work order for Reddan to carry our pre tenancy checks on 2nd Dec.Reddan, please book this in. New tenant move in date 5th Dec","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 09:41 (sandra)<\/b>Booked for Wednesday with keys <\/p>

03\/12\/2019 14:00 (sandra)<\/b>all works completed. Washing machine booked for Wednesday <\/p>

05\/12\/2019 11:43 (sandra)<\/b>quote for blinds <\/p>

09\/12\/2019 10:56 (sandra)<\/b>retightened pump and removed debris from filter <\/p>

09\/12\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43078","activity_ticket_id":"43268","ticket_reference":"HDT44349","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen Extractor ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/19","activity_end":"2019-12-02 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52457","activity_notes":"Kitchen Extractor not working ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2019 15:21 (sandra)<\/b>ordered new <\/p>

05\/12\/2019 11:34 (sandra)<\/b>alanLook at faulty kitchen extractor hood and order replacement<\/p>

09\/12\/2019 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43079","activity_ticket_id":"43269","ticket_reference":"HDT44350","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out ","ticket_address_1":"South Service Yard\/Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/19","activity_end":"2019-12-02 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52458","activity_notes":"light out ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43080","activity_ticket_id":"43191","ticket_reference":"HDT44272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13312 - 11-13 Charlotte Street","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52459","activity_notes":"To carry out five yearly fixed wiring test to the common parts and issue NICEIC report on completion with any recommendations.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 15:21 (sandra)<\/b>Booked in w\/c 2\/12<\/p>

10\/12\/2019 11:02 (jane)<\/b>Programmed in for Monday 16th December <\/p>

18\/12\/2019 14:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43081","activity_ticket_id":"43270","ticket_reference":"HDT44351","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13335 - Flat 1, 9 Charing Cross Road","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/19","activity_end":"2019-12-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52460","activity_notes":"To disconnect and remove existing and supply and fit new double paneled hinged bath screen, test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2019 08:18 (sandra)<\/b>ORDERED <\/p>

04\/12\/2019 11:37 (jane)<\/b>Delivery of bath screen is due to us on 9th December <\/p>

12\/12\/2019 13:02 (sandra)<\/b>emailed to book for Tuesday 17th<\/p>

13\/12\/2019 11:44 (sandra)<\/b>BOOKED FOR TUESDAY 17TH<\/p>

16\/12\/2019 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43082","activity_ticket_id":"43272","ticket_reference":"HDT44353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate if water meters are on site","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/19","activity_end":"2019-12-03 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52461","activity_notes":"investigate if water meters are on site ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43083","activity_ticket_id":"43274","ticket_reference":"HDT44355","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"dishwasher not working ","ticket_address_1":"2nd Floor Kitchne","ticket_address_2":"7a Langley Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9JA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"03\/12\/19","activity_end":"2019-12-03 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52462","activity_notes":"Dishwasher not working. Our Dishwasher at the above location is not working correctly, could one of the team attend site check if we have a problem with the water flowing in\/out of the unit.","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43084","activity_ticket_id":"43267","ticket_reference":"HDT44348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/19","activity_end":"2019-12-03 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52463","activity_notes":"no heating","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43085","activity_ticket_id":"43275","ticket_reference":"HDT44356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator in the ladies toilet ","ticket_address_1":"2nd Floor ","ticket_address_2":"Ladies toilet 21-22 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/19","activity_end":"2019-12-03 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52464","activity_notes":"radiator in the ladies toilet is not working ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 11:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43086","activity_ticket_id":"43258","ticket_reference":"HDT44339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 3rd Dec","ticket_address_1":"Flat 2","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/12\/19","activity_end":"2019-12-03 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52465","activity_notes":"3rd Dec at 8 am as works need to be completed by COB 4th ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43087","activity_ticket_id":"42575","ticket_reference":"HDT43656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported fan not working properly and makes funny noise","ticket_address_1":"3rd Floor Flat, 24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/19","activity_end":"2019-12-03 12:47:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"52466","activity_notes":"Tenant reported fan not working properly and makes funny noise","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2019 11:17 (jane)<\/b>Inspected and fan on order <\/p>

02\/10\/2019 13:45 (jane)<\/b>Inspected and ordered replacement fan <\/p>

18\/10\/2019 16:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43088","activity_ticket_id":"43276","ticket_reference":"HDT44357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and Gas safety - tenant moves in on 11th December ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/19","activity_end":"2019-12-03 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52467","activity_notes":"inter-tenancy checks and Gas safety","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 11:29 (sandra)<\/b>toilet seat on orderedFridge drawer is still being sourced <\/p>

11\/12\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43089","activity_ticket_id":"43276","ticket_reference":"HDT44357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and Gas safety - tenant moves in on 11th December ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/19","activity_end":"2019-12-09 08:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52468","activity_notes":"inter-tenancy checks and Gas safety","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 11:29 (sandra)<\/b>toilet seat on orderedFridge drawer is still being sourced <\/p>

11\/12\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43090","activity_ticket_id":"43258","ticket_reference":"HDT44339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 3rd Dec","ticket_address_1":"Flat 2","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/19","activity_end":"2019-12-03 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52469","activity_notes":"3rd Dec at 8 am as works need to be completed by COB 4th ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43091","activity_ticket_id":"43277","ticket_reference":"HDT44358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigations into leak","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/12\/19","activity_end":"2019-12-03 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52470","activity_notes":"redecorate after leak","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 10:18 (sandra)<\/b>BOOKED FOR THURSDAY\/FRIDAY <\/p>

16\/12\/2019 10:40 (sandra)<\/b>camera to be hired to investigate further after christmas<\/p>

04\/02\/2020 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43092","activity_ticket_id":"43278","ticket_reference":"HDT44359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet and shower ","ticket_address_1":"Flat C","ticket_address_2":"5b Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/19","activity_end":"2019-12-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52471","activity_notes":"No it's the washer for the stopcock in my WC. The water level builds up when not flushed overnight and overflows by morning.ALSO I would be grateful if he could fix the leak in my shower hose. I don't know whether the washers are broken or whether it's the hose itself, but half the water leaks out before it gets to the showerhead. The result is a very miserable dribble coming out of my shower - I practically have to walk around to get wet !Yes, it will be fine for Danny to attend tomorrow. I will be able to let him in anytime between 9.00 and 11.30. Please let him know that my mobile is 07860 380000, just in case I am still sleeping when he arrives.","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43093","activity_ticket_id":"43279","ticket_reference":"HDT44360","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replace 4No blown lamps","ticket_address_1":"Unit 3","ticket_address_2":"St Martins Courtyard, Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/19","activity_end":"2019-12-03 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52472","activity_notes":"Replace 4No blown Lamps ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 11:33 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43094","activity_ticket_id":"43280","ticket_reference":"HDT44361","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"toilet seat is loose ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/19","activity_end":"2019-12-03 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52473","activity_notes":"The toilet seat for the patients is moving about? Can we have someone secure this please. Lourdes is the receptionist 0207 486 4656","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43095","activity_ticket_id":"43281","ticket_reference":"HDT44362","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"radiators need bleeding ","ticket_address_1":"2nd floor ","ticket_address_2":"40 Great Portland Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/19","activity_end":"2019-12-03 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52474","activity_notes":"One of the radiators in our office is not working as it apparently needs bleeding. As it is getting quite cold now, would it please be possible for this to be attended to? ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43096","activity_ticket_id":"43282","ticket_reference":"HDT44363","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"boiler not working ","ticket_address_1":"308 Bankside Lofts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SE1 9JL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/19","activity_end":"2019-12-03 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52475","activity_notes":"boiler not working Boiler has stopped working. Looks to be same issue we had this time last year. Ignition error 227, i'm reading online it indicated boiler is failing to light. Have attempted to reset it multiple times but no luck.","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43097","activity_ticket_id":"43267","ticket_reference":"HDT44348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/19","activity_end":"2019-12-03 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52476","activity_notes":"no heating","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2019 08:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43098","activity_ticket_id":"43283","ticket_reference":"HDT44364","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement sensors","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/19","activity_end":"2019-12-03 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52477","activity_notes":"replacement sensors","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 11:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43099","activity_ticket_id":"43258","ticket_reference":"HDT44339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 3rd Dec","ticket_address_1":"Flat 2","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/12\/19","activity_end":"2019-12-03 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52478","activity_notes":"3rd Dec at 8 am as works need to be completed by COB 4th ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 08:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43100","activity_ticket_id":"43218","ticket_reference":"HDT44299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/12\/19","activity_end":"2019-12-03 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52479","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2019 09:06 (sandra)<\/b>recommendations sent <\/p>

09\/12\/2019 10:44 (sandra )<\/b>(Ticket Closed)<\/p>

09\/12\/2019 10:45 (sandra)<\/b>control panel reprogrammed <\/p>

11\/12\/2019 14:20 (sandra)<\/b>safety valve and extention to pipes so that they go all the way into the outlet <\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43101","activity_ticket_id":"43284","ticket_reference":"HDT44365","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/19","activity_end":"2019-12-04 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52480","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2019 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43102","activity_ticket_id":"42888","ticket_reference":"HDT43969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 2nd December - moves in on 5th December ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/12\/19","activity_end":"2019-12-04 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52481","activity_notes":"Please raise a work order for Reddan to carry our pre tenancy checks on 2nd Dec.Reddan, please book this in. New tenant move in date 5th Dec","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2019 09:41 (sandra)<\/b>Booked for Wednesday with keys <\/p>

03\/12\/2019 14:00 (sandra)<\/b>all works completed. Washing machine booked for Wednesday <\/p>

05\/12\/2019 11:43 (sandra)<\/b>quote for blinds <\/p>

09\/12\/2019 10:56 (sandra)<\/b>retightened pump and removed debris from filter <\/p>

09\/12\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43103","activity_ticket_id":"43285","ticket_reference":"HDT44366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"key lockers and handrail","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/12\/19","activity_end":"2019-12-04 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52482","activity_notes":"Please raise wo for Reddan to replace batteries in key lockers and to secure hand rail in staircase at Site Office, 21a Wardour St ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43104","activity_ticket_id":"43286","ticket_reference":"HDT44367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blown lamps","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/19","activity_end":"2019-12-04 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52483","activity_notes":"replace two blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 11:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43105","activity_ticket_id":"43235","ticket_reference":"HDT44316","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13321 - 17 Slingsby Place - 6th Floor ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/19","activity_end":"2019-12-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52484","activity_notes":"To replace faulty battery packs to 5No fittings to 6th floor, commission, test and leave in full working order on completion.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2019 10:23 (sandra)<\/b>Monday 15th <\/p>

10\/12\/2019 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43106","activity_ticket_id":"43240","ticket_reference":"HDT44321","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To supply first aid kit to site ","ticket_address_1":"17B Curzon Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/12\/19","activity_end":"2019-12-04 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52485","activity_notes":"To supply first aid kit to site ","activity_timesheet":"1","ticket_notes_combined":"

05\/12\/2019 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43107","activity_ticket_id":"42962","ticket_reference":"HDT44043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter Tenancy Checks - 1st tenant moves in on Monday ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/12\/19","activity_end":"2019-12-06 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52486","activity_notes":" so flat 10 the tenant moves on Monday but the work can be done while she is in the propertyTenant from Flat 3 is moving to flat 10 and is happy for the works to be carried out after she moves inList must be done Friday 1st ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2019 10:06 (sandra)<\/b>1) Painted leaves in corner of room - LEAVE 2) Stuck on flowers on ceiling - LEAVE 3) Stuck on mouse and hole in skirting - LEAVE IF REMOVED THEN LIKELY TO DAMAGE PAINTWORK 4)Outside patio weeds need removing - please remove5) Patio. Water sitting under decking. Blocked?? And area needs cleaning - please check 6) Upper cupboards slow closers not working - please leave7) Patterns stuck onto window. Looks good -please leave8) Blind cord connector broken. Stuck together with tape please replace 9) Missing but in window. Top opener - not sure what this is10) Oven light not working - please replace11) Difficult to shut washing machine door - please leave12) Dishwasher on move - please affix13) Hole in floor below dishwasher - photo?14) Shelf inside fridge needs fixing - please fix15) Salad bowl inside fridge is cracked. And butter tray. And milk tray - please leave16) Fridge rocking back and forth. Needs securing - please secure 17) Lights under cupboards. Missing glass x 3. Bulbs extremely hot if touched - please replace 18) One floor board needs refixing. Small gap. Near patio doors - please refix19) Damage to end panel on wall cupboard. - please leave Bathroom 2) Towel rail not secure - please secure3) One light out - please replace4) Extractor fan not working. - please repair\/replace5) Corner shelves inside cupboard. these are not supposed to be there and not fixed properly - please leave6) Magnetic catch is broken - please leave7) Incorrect toilet seat fixed to pan. This is ok but not correct shape - please leave8) Pull cord to shaver light unit incorrect. Piece been added to original cord please replace9) Door split in edge. This leaves sharp edges. Not sure if can be glued - have a go ?10) Towel rail element not working - please repairFront door 1) Top lock needs adjusting. Have to slam door to get it to shut - please adjust Bedroom 1) Shelves fitted in alcove. There should not be there but look ok -please le<\/p>

04\/11\/2019 10:32 (sandra)<\/b>List approved <\/p>

21\/11\/2019 10:57 (sandra)<\/b>asked for access on Monday 25th<\/p>

25\/11\/2019 15:30 (sandra)<\/b>ordering plastic bottle shelf and black thermostatic control for radiator<\/p>

26\/11\/2019 09:16 (jane)<\/b>Bottle shelf ordered - 2 day lead-time <\/p>

26\/11\/2019 15:31 (sandra)<\/b>quote put in for 3 x trv <\/p>

26\/11\/2019 15:31 (sandra)<\/b>plastic shelf on order <\/p>

05\/12\/2019 08:37 (sandra)<\/b>friday with keys for the fridge compartment <\/p>

09\/12\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43108","activity_ticket_id":"43239","ticket_reference":"HDT44320","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To supply to site emergency grab bag ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/12\/19","activity_end":"2019-12-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52487","activity_notes":"To supply to site emergency grab bag To be left with the security guards at the property ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43109","activity_ticket_id":"43288","ticket_reference":"HDT44369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mag lock has been disabled ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/19","activity_end":"2019-12-04 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52488","activity_notes":"Please attend ugrently Has the mag-lock been disabled on the front door? I noticed that you don't need to input the code to open and close the door ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43110","activity_ticket_id":"43289","ticket_reference":"HDT44370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main entrance door issues ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"04\/12\/19","activity_end":"2019-12-04 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52489","activity_notes":"Floor spring issue and longer bolts required to fixed leaf ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 09:56 (sandra)<\/b>awaiting an appointment <\/p>

13\/12\/2019 14:26 (sandra )<\/b>(Ticket Closed)<\/p>

22\/01\/2020 14:20 (jane)<\/b>Engineer to fit new bolt <\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43111","activity_ticket_id":"43290","ticket_reference":"HDT44371","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"basin is cracked and is leaking ","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/01\/20","activity_end":"2020-01-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52490","activity_notes":"basin is cracked and is leaking ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 15:51 (sandra)<\/b>new basin to be ordered <\/p>

19\/12\/2019 10:14 (jane)<\/b>Basin on order, should be in stock early January <\/p>

08\/01\/2020 09:30 (sandra)<\/b>waiting on delivery <\/p>

14\/01\/2020 15:18 (sandra)<\/b>Booked for Friday <\/p>

17\/01\/2020 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43112","activity_ticket_id":"43291","ticket_reference":"HDT44372","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain cleared ","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/19","activity_end":"2019-12-04 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52491","activity_notes":"Can we have the drain cleared which is causing issues to Flat 3 (top floor) please asap if you can please contact Roy on this for further information.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43113","activity_ticket_id":"43292","ticket_reference":"HDT44373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind cord has snapped ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/19","activity_end":"2019-12-04 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52492","activity_notes":"Blind cord has snapped ","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 09:57 (sandra)<\/b>booked 09\/12<\/p>

12\/12\/2019 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43114","activity_ticket_id":"43287","ticket_reference":"HDT44368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/19","activity_end":"2019-12-04 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52493","activity_notes":"heating not working control screen in lounge is scrambled even though the batteries have been changedoven went pop and half the lights went outsink is draining very slowly","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 10:49 (sandra)<\/b>new controller fitted <\/p>

10\/12\/2019 15:10 (sandra)<\/b>sink has been cleared <\/p>

10\/12\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43115","activity_ticket_id":"43287","ticket_reference":"HDT44368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52494","activity_notes":"sink is draining very slowly","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 10:49 (sandra)<\/b>new controller fitted <\/p>

10\/12\/2019 15:10 (sandra)<\/b>sink has been cleared <\/p>

10\/12\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43116","activity_ticket_id":"43293","ticket_reference":"HDT44374","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/19","activity_end":"2019-12-04 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52495","activity_notes":"I need Michael to take a look at flat 19, 27 SP today, please. Would that be possible? The flat has no heating at all and hot water has been on and off for the past week as well. Both is very temperamental. Please let me know and I will speak to the tenant for access.","activity_timesheet":"1","ticket_notes_combined":"

06\/12\/2019 13:19 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43117","activity_ticket_id":"43273","ticket_reference":"HDT44354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas inspection remedial works ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/19","activity_end":"2019-12-04 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52496","activity_notes":"- Install a hatch for future inspection access- To attach screws to flue drains- To secure free standing oven.","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 09:56 (sandra)<\/b>ordered materials<\/p>

09\/12\/2019 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43118","activity_ticket_id":"43218","ticket_reference":"HDT44299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/12\/19","activity_end":"2019-12-04 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52497","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2019 09:06 (sandra)<\/b>recommendations sent <\/p>

09\/12\/2019 10:44 (sandra )<\/b>(Ticket Closed)<\/p>

09\/12\/2019 10:45 (sandra)<\/b>control panel reprogrammed <\/p>

11\/12\/2019 14:20 (sandra)<\/b>safety valve and extention to pipes so that they go all the way into the outlet <\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43119","activity_ticket_id":"43218","ticket_reference":"HDT44299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/19","activity_end":"2019-12-04 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52498","activity_notes":"inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2019 09:06 (sandra)<\/b>recommendations sent <\/p>

09\/12\/2019 10:44 (sandra )<\/b>(Ticket Closed)<\/p>

09\/12\/2019 10:45 (sandra)<\/b>control panel reprogrammed <\/p>

11\/12\/2019 14:20 (sandra)<\/b>safety valve and extention to pipes so that they go all the way into the outlet <\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43120","activity_ticket_id":"43294","ticket_reference":"HDT44375","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/19","activity_end":"2019-12-04 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52499","activity_notes":"Leak into the apartment","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43121","activity_ticket_id":"43276","ticket_reference":"HDT44357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and Gas safety - tenant moves in on 11th December ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/12\/19","activity_end":"2019-12-04 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52500","activity_notes":"inter-tenancy checks and Gas safety","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 11:29 (sandra)<\/b>toilet seat on orderedFridge drawer is still being sourced <\/p>

11\/12\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43122","activity_ticket_id":"43276","ticket_reference":"HDT44357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and Gas safety - tenant moves in on 11th December ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/12\/19","activity_end":"2019-12-04 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52501","activity_notes":"inter-tenancy checks and Gas safety","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 11:29 (sandra)<\/b>toilet seat on orderedFridge drawer is still being sourced <\/p>

11\/12\/2019 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43123","activity_ticket_id":"43295","ticket_reference":"HDT44376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights in common parts","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/19","activity_end":"2019-12-04 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52502","activity_notes":": Please attend site to repair\/replace the light in the common part near the stairwell as it is pitch black","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2019 11:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43124","activity_ticket_id":"43057","ticket_reference":"HDT44138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 12th December moving in ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"04\/12\/19","activity_end":"2019-12-04 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52503","activity_notes":"checks to be carried out and tenant moves in on the 12th December ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 14:41 (jane)<\/b>Decorating completed <\/p>

16\/12\/2019 13:02 (sandra)<\/b>AWAITING PARTS FOR APPLIANCE <\/p>

23\/12\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43125","activity_ticket_id":"43202","ticket_reference":"HDT44283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks on 28th November","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/19","activity_end":"2019-12-04 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52504","activity_notes":"inter-tenancy checks on 28th November ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 08:38 (sandra)<\/b>RECOMMENDATIONS SENT OVER <\/p>

05\/12\/2019 15:54 (sandra)<\/b>Replaced towel rail element, repaired shower controls<\/p>

06\/12\/2019 11:55 (sandra)<\/b>electrical parts ordered <\/p>

09\/12\/2019 09:45 (sandra)<\/b>Replace 3 light fitting and lamps<\/p>

16\/12\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43126","activity_ticket_id":"43202","ticket_reference":"HDT44283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks on 28th November","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52505","activity_notes":"inter-tenancy checks on 28th November ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 08:38 (sandra)<\/b>RECOMMENDATIONS SENT OVER <\/p>

05\/12\/2019 15:54 (sandra)<\/b>Replaced towel rail element, repaired shower controls<\/p>

06\/12\/2019 11:55 (sandra)<\/b>electrical parts ordered <\/p>

09\/12\/2019 09:45 (sandra)<\/b>Replace 3 light fitting and lamps<\/p>

16\/12\/2019 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43127","activity_ticket_id":"43293","ticket_reference":"HDT44374","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/19","activity_end":"2019-12-05 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52506","activity_notes":"I need Michael to take a look at flat 19, 27 SP today, please. Would that be possible? The flat has no heating at all and hot water has been on and off for the past week as well. Both is very temperamental. Please let me know and I will speak to the tenant for access.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2019 13:19 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43128","activity_ticket_id":"43296","ticket_reference":"HDT44377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/12\/19","activity_end":"2019-12-06 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52507","activity_notes":"Sandra please attend to the followingThere are a few maintenance issues with the flat we'd like fixed:The flat's entrance door (not the communal front door) is stickingThe cylinder pull on the flat's entrance door is coming looseThere is an slow leak from the kitchen sinkThe boiler is intermittently "pinging"The oven decal (temperature\/function markings) is very worn and needs to be replaceTim likes to be present when maintenance is carried out could you please arrange access for this with him tim@timswalling.com ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2019 09:56 (sandra)<\/b>reset cylinder and left working <\/p>

11\/12\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43129","activity_ticket_id":"43296","ticket_reference":"HDT44377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/19","activity_end":"2019-12-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52508","activity_notes":"The boiler is intermittently "pinging"","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2019 09:56 (sandra)<\/b>reset cylinder and left working <\/p>

11\/12\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43130","activity_ticket_id":"43247","ticket_reference":"HDT44328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13331 - Flat 1, 60 Chandos Place ","ticket_address_1":"Flat 1, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/19","activity_end":"2019-12-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52509","activity_notes":"Replacement parts or boiler ","activity_timesheet":"1","ticket_notes_combined":"

02\/12\/2019 10:27 (sandra)<\/b>parts ordered <\/p>

02\/12\/2019 10:27 (sandra)<\/b>Booked for Tuesday 3rd<\/p>

04\/12\/2019 08:45 (sandra )<\/b>(Ticket Closed)<\/p>

05\/12\/2019 11:00 (sandra)<\/b>boxing in needs to be completed <\/p>

05\/12\/2019 13:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2019 14:13 (sandra)<\/b>taken details and ordered materials <\/p>

12\/12\/2019 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43131","activity_ticket_id":"43297","ticket_reference":"HDT44378","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights are flickering ","ticket_address_1":"flat 19","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52510","activity_notes":"lights are flickering","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 09:34 (sandra)<\/b>Look at lighting fault and order new lighting panel<\/p>

17\/12\/2019 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43132","activity_ticket_id":"43298","ticket_reference":"HDT44379","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine not working ","ticket_address_1":"2nd floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"05\/12\/19","activity_end":"2019-12-05 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52511","activity_notes":"washing machine not working Tenants contact number 07562786440","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 09:58 (sandra)<\/b>appointment booked with tenant <\/p>

16\/12\/2019 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43133","activity_ticket_id":"43301","ticket_reference":"HDT44382","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"replacement bulb","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"5th Floor ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/19","activity_end":"2019-12-05 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52512","activity_notes":"Please can we have someone come and change one of our light bulbs in the back of the office, either today or tomorrow We dont have any spare light bulbs in the office so they will have to purchase one beforehand. Please see picture below in reference to what light bulb they will need to get ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 14:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43134","activity_ticket_id":"43264","ticket_reference":"HDT44345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 6th ","ticket_address_1":"flat 3","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/12\/19","activity_end":"2019-12-06 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52513","activity_notes":"inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2019 09:34 (sandra)<\/b>works to be finsihed by COB 5th Thursday <\/p>

03\/12\/2019 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43135","activity_ticket_id":"43302","ticket_reference":"HDT44383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"06\/12\/19","activity_end":"2019-12-06 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52514","activity_notes":"intercom not working ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 10:54 (sandra)<\/b>parts ordered <\/p>

06\/01\/2020 09:52 (sandra)<\/b>changed lock<\/p>

13\/01\/2020 10:53 (sandra)<\/b>Returning Monday <\/p>

14\/01\/2020 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43136","activity_ticket_id":"43303","ticket_reference":"HDT44384","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window handle has snapped off","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/12\/19","activity_end":"2019-12-06 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52515","activity_notes":"Window handle has snapped off ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 12:52 (sandra)<\/b>waiting on access <\/p>

10\/12\/2019 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43137","activity_ticket_id":"43305","ticket_reference":"HDT44386","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"bulbs out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/19","activity_end":"2019-12-06 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52516","activity_notes":"We have bulb replacements required on 3rd Floor, just outside lifts and in the WC Block. ","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 11:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43138","activity_ticket_id":"43306","ticket_reference":"HDT44387","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13346 - Heating - 66-67 Well Street ","ticket_address_1":"Heating - 66-67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/19","activity_end":"2019-12-16 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52517","activity_notes":"Following attendance today, we have reset the boilers, which were locked out, would strongly recommend the below works are carried out:To boilers require new probes and HSI igniters, to allow to strip down boiler and replace parts, commission on completion and leave boiler in full working order.","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:50 (sandra)<\/b>booked for 16th <\/p>

11\/12\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43139","activity_ticket_id":"43307","ticket_reference":"HDT44388","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"boiler is leaking ","ticket_address_1":"Flat 5","ticket_address_2":"12 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/19","activity_end":"2019-12-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52518","activity_notes":"boiler is leaking ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:51 (sandra)<\/b>booked for Tuesday <\/p>

11\/12\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43140","activity_ticket_id":"43308","ticket_reference":"HDT44389","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Test fire alarms","ticket_address_1":"Flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/19","activity_end":"2019-12-06 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52519","activity_notes":"test fire alarms","activity_timesheet":"1","ticket_notes_combined":"

06\/12\/2019 13:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43141","activity_ticket_id":"43309","ticket_reference":"HDT44390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"test alarms","ticket_address_1":"flat 2","ticket_address_2":"19 charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/19","activity_end":"2019-12-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52520","activity_notes":"test alarms","activity_timesheet":"1","ticket_notes_combined":"

06\/12\/2019 13:16 (sandra)<\/b>Kitchen\/Lounge 1 x Mains heat alarm April 2030 renew date Lounge 1 x Mains smoke alarm November 2022 renew date Hallway 1 x Mains smoke alarmMarch 2023 renew date Bedroom 1 x Mains smoke alarm November 2022 renew date<\/p>

06\/12\/2019 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43142","activity_ticket_id":"43310","ticket_reference":"HDT44391","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13305 - 4 Matthew Parker Street ","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/12\/19","activity_end":"2019-12-06 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52521","activity_notes":"To prepare and paint scratches next to lift door on the 5th floor To prepare and paint railings down the side of the building To prepare and paint railings at front within courtyard and around the bin store ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 12:43 (jane)<\/b>Office ordering signs etc<\/p>

10\/12\/2019 14:59 (jane)<\/b>Parts on order, expected in 13-16 December <\/p>

03\/02\/2020 16:25 (jane)<\/b>Redecoration of railings programmed in for Monday 10th February <\/p>

13\/02\/2020 11:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43143","activity_ticket_id":"43310","ticket_reference":"HDT44391","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13305 - 4 Matthew Parker Street ","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/20","activity_end":"2020-01-02 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52522","activity_notes":"List of works Travis this the signs etc, I will order ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 12:43 (jane)<\/b>Office ordering signs etc<\/p>

10\/12\/2019 14:59 (jane)<\/b>Parts on order, expected in 13-16 December <\/p>

03\/02\/2020 16:25 (jane)<\/b>Redecoration of railings programmed in for Monday 10th February <\/p>

13\/02\/2020 11:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43144","activity_ticket_id":"43311","ticket_reference":"HDT44392","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13348 - Flat 19, 27 Slingsby Place ","ticket_address_1":"Flat 19, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/19","activity_end":"2019-12-10 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52523","activity_notes":"Repair to boiler or replacement - option two ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2019 13:21 (sandra)<\/b>parts ordered <\/p>

09\/12\/2019 10:50 (sandra)<\/b>boiler booked for Tuesday <\/p>

09\/12\/2019 11:39 (sandra)<\/b>Booked for Tuesday with keys <\/p>

12\/12\/2019 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43145","activity_ticket_id":"43246","ticket_reference":"HDT44327","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"bathroom light ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/19","activity_end":"2019-12-06 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52524","activity_notes":"2.The bathroom light switch cord need changing in flat 6, 127 LA","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 08:21 (sandra )<\/b>(Ticket Closed)<\/p>

06\/12\/2019 13:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/12\/2019 09:40 (sandra)<\/b>Replace bathroom pull cord switch and order new switch for oven<\/p>

08\/01\/2020 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43146","activity_ticket_id":"43304","ticket_reference":"HDT44385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13344 - Flat 1, 9a Wardour Street ","ticket_address_1":"Flat 1, 9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/12\/19","activity_end":"2019-12-06 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52525","activity_notes":"Replacement venetian blinds ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 09:58 (sandra)<\/b>ordered <\/p>

13\/12\/2019 12:09 (sandra)<\/b>emailed for Monday <\/p>

16\/12\/2019 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43147","activity_ticket_id":"43312","ticket_reference":"HDT44393","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fridge door has fallen off ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/19","activity_end":"2019-12-06 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52526","activity_notes":": Please attend site as the hinge has come loose and the fridge door has fallen off; Tenant: Isabel 07580004858","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 12:51 (sandra)<\/b>EMAILED FOR ACCESS <\/p>

10\/12\/2019 11:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43148","activity_ticket_id":"43313","ticket_reference":"HDT44394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"handrail common parts missing ","ticket_address_1":"21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/19","activity_end":"2019-12-06 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52527","activity_notes":"handrail common parts missing - please reinstate ","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43149","activity_ticket_id":"43210","ticket_reference":"HDT44291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light in bathroom TV antenna","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/19","activity_end":"2019-12-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52528","activity_notes":"The light in our bathroom mirror has died again, could we arrange for someone to replace it? Also the lights in the extractor above the hob.The TV Antenna for this building (or our connection to it in Flat 1) has stopped working entirely.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2019 09:13 (sandra)<\/b>Replace faulty ballest in mirror light and replace blown lamps in extractor hood <\/p>

12\/12\/2019 11:18 (sandra)<\/b>Ward aerials contacting Roy for access on Friday to Flat 5 <\/p>

13\/12\/2019 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43150","activity_ticket_id":"43314","ticket_reference":"HDT44395","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broekn electric socket ","ticket_address_1":"Meter Cupboard ","ticket_address_2":"1-3 Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/19","activity_end":"2019-12-06 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52529","activity_notes":"broken electric socket ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 11:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43151","activity_ticket_id":"41271","ticket_reference":"HDT42352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - to also include 34 Tavistock Street","ticket_address_1":"Fitzrovia and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"06\/12\/19","activity_end":"2019-12-06 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52530","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached To include 34 Tavistock Street 48 Newman Street 6a Goodwins House 15 Tavistock Street - Lower Roof","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2019 10:41 (sandra)<\/b>*1Charlotte Place*11Long Acre and 26 Rose Street*13New Row*24-25 Rose Street*30Rathbone Place (29, 30 & 31) and 1-3 Rathbone Street*32-34 Goodge Street (accessed via top floor ceiling hatch and ladders)*35Cranbourn Street*37-39 St Martins Lane*39Floral Street*4New Row and 13 Goodwins Court*43Goodge Street*48Newman Street*5Charlotte Street *79St Martins Lane*8New Row15Catherine Street2Charlotte Place20-26aWellington Street22Charlotte Street22Goodge Street23Ratbone (Newman Arms) FRI23New Row23aNew Row23-25Garrick Street24New row25New Row25Rathbone (The Wheatsheaf) FRI26New Row27New Row28Charlotte Street29Catherine Street30St Martins Lane and 39 William IV street31St Martins Lane 34Tavistock Street36-39 Newman Street and 45 Rathbone Street37Bow Street39King Street4-5Goodge Place40Wellington Street43Chandos Place44a&bFloral Street 51-52Chandos Place58St Martins Lane (The Angel pub) renovation.6-9Rathbone Place61Chandos 7New Row8Charlotte StreetThe Lemontree 4 Bedfordbury 34 Tavistock Street6a Goodwins Court <\/p>

26\/07\/2019 10:54 (sandra)<\/b>on going <\/p>

13\/11\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43152","activity_ticket_id":"43277","ticket_reference":"HDT44358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigations into leak","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/12\/19","activity_end":"2019-12-06 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52531","activity_notes":"redecorate after leak","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 10:18 (sandra)<\/b>BOOKED FOR THURSDAY\/FRIDAY <\/p>

16\/12\/2019 10:40 (sandra)<\/b>camera to be hired to investigate further after christmas<\/p>

04\/02\/2020 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43153","activity_ticket_id":"43315","ticket_reference":"HDT44396","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To take meter readings ","ticket_address_1":"5a Mercer Street, 10 Slingsby Place and 17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/19","activity_end":"2019-12-09 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52532","activity_notes":"To take meter readings ","activity_timesheet":"1","ticket_notes_combined":"

10\/12\/2019 10:15 (jane )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43154","activity_ticket_id":"43296","ticket_reference":"HDT44377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/19","activity_end":"2019-12-09 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52533","activity_notes":"There is an slow leak from the kitchen sink","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2019 09:56 (sandra)<\/b>reset cylinder and left working <\/p>

11\/12\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43155","activity_ticket_id":"43316","ticket_reference":"HDT44397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - gas leak","ticket_address_1":"15-17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/19","activity_end":"2019-12-09 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52534","activity_notes":"gas leak","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43156","activity_ticket_id":"43317","ticket_reference":"HDT44398","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"no heating ","ticket_address_1":"Nell of Old Drury","ticket_address_2":"29 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/19","activity_end":"2019-12-09 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52535","activity_notes":"no heating in the pub ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43157","activity_ticket_id":"43318","ticket_reference":"HDT44399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 4","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/19","activity_end":"2019-12-09 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52536","activity_notes":"leak into flat 2 from flat 4","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43158","activity_ticket_id":"43318","ticket_reference":"HDT44399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 4","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52537","activity_notes":"leak into flat 2 from flat 4","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43159","activity_ticket_id":"43319","ticket_reference":"HDT44400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"follow up to HDT44339","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/19","activity_end":"2019-12-09 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52538","activity_notes":"Follow up to ECO - leakreconnect smoke and CO2 alarms\/replace where needed because of leak.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 16:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43160","activity_ticket_id":"43320","ticket_reference":"HDT44401","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no heating ","ticket_address_1":"Flat 4","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/19","activity_end":"2019-12-09 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52539","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43161","activity_ticket_id":"43321","ticket_reference":"HDT44402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pressure release valve leaking ","ticket_address_1":"Flat 4","ticket_address_2":"62\/64 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/20","activity_end":"2020-01-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52540","activity_notes":"follow up to HDT44401 - Pressure Release Valve leaking ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 12:06 (sandra)<\/b>left voicemail to call back<\/p>

09\/12\/2019 12:07 (sandra)<\/b>need to explain how the system works and look at the PRV<\/p>

11\/12\/2019 09:58 (sandra)<\/b>ordered safety valve.temporary repair madeand explained controls <\/p>

20\/12\/2019 09:51 (sandra)<\/b>New Year for access <\/p>

20\/01\/2020 10:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43162","activity_ticket_id":"43223","ticket_reference":"HDT44304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate the door magnet to the Bin Store","ticket_address_1":"Horse and Dolphin Yard - Bin Store ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"09\/12\/19","activity_end":"2019-12-09 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52541","activity_notes":"To reinstate the door magnet.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2019 10:01 (sandra )<\/b>(Ticket Closed)<\/p>

09\/12\/2019 10:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/12\/2019 10:55 (sandra)<\/b>parts ordered <\/p>

06\/01\/2020 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43163","activity_ticket_id":"43322","ticket_reference":"HDT44403","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty blind","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/12\/19","activity_end":"2019-12-09 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52542","activity_notes":"faulty blind ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>

06\/01\/2020 09:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/01\/2020 09:59 (sandra)<\/b>New blind ordered <\/p>

06\/01\/2020 10:06 (jane)<\/b>Blind on order, 5 days lead-time<\/p>

22\/01\/2020 14:34 (jane)<\/b>Have requested if we can fit on Thursday afternoon, awaiting a reply from the client <\/p>

22\/01\/2020 15:30 (jane)<\/b>Engineer attending on Thursday afternoon via keys <\/p>

24\/01\/2020 12:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43164","activity_ticket_id":"43323","ticket_reference":"HDT44404","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke heads need testing","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/12\/19","activity_end":"2019-12-09 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52543","activity_notes":"Can we test the smoke heads for Flat 1 77 SML this morning please as the ceiling are very high and we can't reach. A ladder will be needed. SD please for Reddan ","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43165","activity_ticket_id":"43324","ticket_reference":"HDT44405","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Tap not working ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/19","activity_end":"2019-12-09 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52544","activity_notes":"Can we have a call out please as the hot water tap to the top floor lessees bathroom (the bathroom he does not use) the hot water tap is not turning off. Can this either be freed up so that it stops the hot water running or the tap changed please asap.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43166","activity_ticket_id":"43149","ticket_reference":"HDT44230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13287 - Flat 2, 21 Newport Court","ticket_address_1":"Flat 2, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"03\/12\/19","activity_end":"2019-12-03 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52545","activity_notes":"Replacement kitchen ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43167","activity_ticket_id":"43325","ticket_reference":"HDT44406","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water supply ","ticket_address_1":"3 Berners Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3LD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/19","activity_end":"2019-12-09 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52546","activity_notes":"Please can you arrange for a plumber to look at the water supply for the above property.Thames Water have checked and stated that the incoming water is fine but an IZ valve needs to be changed and issue with the pressure and supply is an internal issue. Mains are linked with the restaurant. ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 14:51 (sandra )<\/b>(Ticket Closed)<\/p>

10\/12\/2019 14:52 (sandra)<\/b>no obvious signs that anything is wrong with the individual apartments. unfortunately, when the restaurant is using the mains then the flats will have reduced pressure.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43168","activity_ticket_id":"43149","ticket_reference":"HDT44230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13287 - Flat 2, 21 Newport Court","ticket_address_1":"Flat 2, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/11\/19","activity_end":"2019-11-28 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52547","activity_notes":"Replacement kitchen ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43169","activity_ticket_id":"43326","ticket_reference":"HDT44407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven not working ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/19","activity_end":"2019-12-09 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52548","activity_notes":"oven not working ","activity_timesheet":"1","ticket_notes_combined":"

03\/01\/2020 11:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43170","activity_ticket_id":"43277","ticket_reference":"HDT44358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigations into leak","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/19","activity_end":"2019-12-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52549","activity_notes":"further investigations into leak and redecorate ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2019 10:18 (sandra)<\/b>BOOKED FOR THURSDAY\/FRIDAY <\/p>

16\/12\/2019 10:40 (sandra)<\/b>camera to be hired to investigate further after christmas<\/p>

04\/02\/2020 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43171","activity_ticket_id":"43149","ticket_reference":"HDT44230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13287 - Flat 2, 21 Newport Court","ticket_address_1":"Flat 2, 21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/12\/19","activity_end":"2019-12-09 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52550","activity_notes":"Replacement kitchen ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43172","activity_ticket_id":"43327","ticket_reference":"HDT44408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"stair nosing and cables ","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/19","activity_end":"2019-12-09 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52551","activity_notes":"make electric wires safe and check stair nosing","activity_timesheet":"1","ticket_notes_combined":"

10\/12\/2019 10:26 (sandra )<\/b>(Ticket Closed)<\/p>

10\/12\/2019 10:26 (sandra)<\/b>Cable was fire alarm cable and not live.Made safe Removed 6 x stair nosings and secured<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43173","activity_ticket_id":"43328","ticket_reference":"HDT44409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"re-attach extinguisher to the wall","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/19","activity_end":"2019-12-09 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52552","activity_notes":" Can you please attend to 79 sml and reattach the extinguisher to the wall ","activity_timesheet":"1","ticket_notes_combined":"

10\/12\/2019 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43174","activity_ticket_id":"43326","ticket_reference":"HDT44407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven not working ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"09\/12\/19","activity_end":"2019-12-09 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52553","activity_notes":"oven not working ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 11:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43175","activity_ticket_id":"43329","ticket_reference":"HDT44410","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door isnt closing again ","ticket_address_1":"20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/19","activity_end":"2019-12-09 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52554","activity_notes":"door isnt closing again may have to replace closure ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 12:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43176","activity_ticket_id":"43330","ticket_reference":"HDT44411","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"over door lamps","ticket_address_1":"6 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/19","activity_end":"2019-12-09 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52555","activity_notes":"Please can I have Alan to change the over door Lamps at the Front of the Store at 6 Slingsby place . The tenant has requested that these are done rather urgently. Alan is aware of the Job .","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43177","activity_ticket_id":"43331","ticket_reference":"HDT44412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ladder bracket ","ticket_address_1":"7-9 Charring Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/19","activity_end":"2019-12-09 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52556","activity_notes":"Could we please replace the bracket thats lockable that the ladder and a ladder tag ","activity_timesheet":"1","ticket_notes_combined":"

10\/12\/2019 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43178","activity_ticket_id":"43332","ticket_reference":"HDT44413","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"72 Shafesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/19","activity_end":"2019-12-09 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52557","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: Heating is out of order.Sandra, can Alan check this out please. It's electric heating.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 16:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43179","activity_ticket_id":"43333","ticket_reference":"HDT44414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/19","activity_end":"2019-12-09 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52558","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2019 16:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43180","activity_ticket_id":"43334","ticket_reference":"HDT44415","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into shop","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/12\/19","activity_end":"2019-12-09 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52559","activity_notes":"Please arrange for Reddan to attend site to investigate leaking into shop of 25 Wardour St. Leak appears to be coming from hairdressers above. Job was cancelled last week but has been requested again ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 10:19 (sandra)<\/b>no keys held for this, need to return <\/p>

16\/12\/2019 15:55 (sandra)<\/b>Unable to repair, access to be made in wall<\/p>

19\/12\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43181","activity_ticket_id":"42640","ticket_reference":"HDT43721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/19","activity_end":"2019-12-18 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52560","activity_notes":"Banister completely loose and now dangerousBedroom Blinds dont fully work in either bedroomToilet seat needs replacing Upstairs heating we cant get the two radiators working We have noticed a problem with cleaners leaving the main door wide open on a Saturday. I am not sure if it is the business who are on the top floor but we have such an issue with the homeless outside, I think its completely unacceptable for anyone to be wedging the door wide open","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2019 12:27 (sandra)<\/b>Awaiting to hear back if keys or tenant wants to be home<\/p>

11\/10\/2019 14:15 (sandra)<\/b>banister has been refitted in new position<\/p>

11\/10\/2019 14:15 (sandra)<\/b>toilet seat replaced <\/p>

11\/10\/2019 14:16 (sandra)<\/b>bath waste has been refitted <\/p>

21\/11\/2019 11:41 (sandra)<\/b>emailed tenant regarding radiators and asked for Tuesday 26th<\/p>

26\/11\/2019 13:29 (jane)<\/b>Five day lead-time on the blinds <\/p>

27\/11\/2019 11:19 (jane)<\/b>Decorating completed<\/p>

09\/12\/2019 10:39 (sandra )<\/b>(Ticket Closed)<\/p>

10\/12\/2019 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2019 16:09 (sandra)<\/b>blinds all fitted will need to return at tenants convenience to fill a small void where plaster has blown when fitting a bracket <\/p>

13\/12\/2019 12:16 (sandra)<\/b>emailed for access <\/p>

16\/12\/2019 14:03 (sandra)<\/b>Can we access on Wednesday to complete the works carried out when the blinds were fitted.I understand that was a small amount of plaster that needed making good.Can you confirm if we can enter with keys.<\/p>

17\/12\/2019 08:22 (sandra)<\/b>booked for wednesday <\/p>

18\/12\/2019 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43182","activity_ticket_id":"42948","ticket_reference":"HDT44029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/19","activity_end":"2019-12-10 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52561","activity_notes":"Bathroom sink: doesnt drain, I made several attempts to drain it with special liquid bought at Dyess but without success. I tried to open the pipe below the sink, but the way it is constructed it doesnt give me an open access to the pipe to clean it out. It requires an invasive plumbing exercise. Kitchen cabinet door under the kitchen sink:While opening the cabinet door it came off in its entirety and fell on my foot; not pleasant. As reported before the hinges were loose in the wood and needed a refill to fix the hinges that would support the cabinet door.Skylight: The strong rain last week showed that the skylight is not rain proof.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2019 10:19 (sandra)<\/b>kitchen cupboard has been repaired.sink has been unblocked skylight has access problems as need access from next door which is not MJ \\mapp property.<\/p>

31\/10\/2019 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43183","activity_ticket_id":"43335","ticket_reference":"HDT44416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13337 - 30 Wellington Street - First Floor Office","ticket_address_1":"30 Wellington Street - First Floor Office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/19","activity_end":"2019-12-10 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52562","activity_notes":"Repair or replacement Option OneFollowing servicing of the boiler some seals need to be changed, electrodes and expansion vessel aredamaged causing a pressure failure, to allow to strip down and replace these. A temperature\/timer willalso need to be fitted, commission and test on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43184","activity_ticket_id":"43336","ticket_reference":"HDT44417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower in basement not working ","ticket_address_1":"Basement Shower ","ticket_address_2":"21 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/19","activity_end":"2019-12-10 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52563","activity_notes":"Please raise a work order for Reddan to resolve issue with shower in Basement not working.","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2019 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43185","activity_ticket_id":"43299","ticket_reference":"HDT44380","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"all flats ","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/19","activity_end":"2019-12-10 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52564","activity_notes":"Flat 1 - 61 Chandos Check leak in bathroom ceilingCheck how to turn extract on - it did not come on with the light and could not find isolator switch Flat 2 61 Chandos - install blind hooksMove CO monitor to better position perhaps in hallway?Flat 3 61 Chandos - install blind hooksAdd a new CO monitor in the lounge area at head heightCheck gullies and gutters on outside space are clear","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 12:06 (sandra)<\/b>Have fitted carbon monoxide alarm Have cleared outlet but gulley needs to be swept as full of silt and fag ends. NTR tomorrow when dry.nrt to fit blind hooks `<\/p>

03\/02\/2020 15:10 (sandra)<\/b>HiyaCould you please book these in for Tuesday?Flats 1 to 3 - 61 Chandos - to install blind hooksSandra - the hooks need to be at least 1.5m from the ground to complyThanks<\/p>

04\/02\/2020 08:17 (sandra)<\/b>booked 4\/2 with keys <\/p>

06\/02\/2020 10:40 (sandra)<\/b>Flat 2Fitted new battery Ei Carbon monoxide alarm Fitted according to manufacturers recommendations 19.99 plus vat Ryness accountFlat 1 Bathroom extractor fan switch is located above the stairs as you walk down into the bathroom There are two extractor fans which DO NOT come on with the use of the lights but DO COME ON when it detects moisture.Turned itself off once moisture has goneCarbon Monoxide alarm Model Kidde This is situated in the bedroom and is correct according to manufacturers recommendations. This is completely different to EI recommendations which is the one we normally fit. <\/p>

07\/02\/2020 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43186","activity_ticket_id":"43337","ticket_reference":"HDT44418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/19","activity_end":"2019-12-10 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52565","activity_notes":"Can we please get a ITC completed in this property today and sent over. New tenant moves in on 13th so clean will be completed 12th December","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 16:22 (sandra)<\/b>supplied and fitted track lights <\/p>

13\/12\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43187","activity_ticket_id":"43338","ticket_reference":"HDT44419","ticket_client":"1961","client_name":"August Equity","ticket_title":"toilet not flushing ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/19","activity_end":"2019-12-10 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52566","activity_notes":"I just wanted to report that our disabled toilet is not flushing properly as the pump value has become disconnected. I believe this is the 3rd time this year this has happened, please advise?","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2019 15:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43188","activity_ticket_id":"43339","ticket_reference":"HDT44420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator check","ticket_address_1":"Flat 3","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/19","activity_end":"2019-12-11 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52567","activity_notes":"Could the radiators in Flat 3 Goodwins House be checked and ensure all are working ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43189","activity_ticket_id":"43115","ticket_reference":"HDT44196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13267 - Flat 1, 23 Charlotte Street ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"10\/12\/19","activity_end":"2019-12-10 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52568","activity_notes":"To carefully disconnect and remove existing shower enclosure and dispose of correctly..To then supply and install into place new corner entry shower enclosure to match existing and apply silicone sealTo also allow to rake out and replace grout to existing tiles to shower ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2019 15:51 (jane)<\/b>Shower enclosure ordered - 3 - 5 day lead-time <\/p>

27\/11\/2019 12:57 (sandra)<\/b>booked for 9th December once the existing tenant moves out<\/p>

13\/12\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43190","activity_ticket_id":"43340","ticket_reference":"HDT44421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into bedroom and CO2 needs to be moved ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/19","activity_end":"2019-12-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52569","activity_notes":"CO2 needs to be moved ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43191","activity_ticket_id":"43341","ticket_reference":"HDT44422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"CO2 alarms to be moved","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"3.1, 3.2, 4.1","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/19","activity_end":"2019-12-10 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52570","activity_notes":"CO2 alarms to be moved ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2019 12:21 (sandra)<\/b>Flat 3.2 has been booked in for Wednesday 18th at 12 o.c<\/p>

16\/12\/2019 14:14 (sandra)<\/b>Booked for Wednesday to move CO2 alarms <\/p>

20\/12\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43192","activity_ticket_id":"43342","ticket_reference":"HDT44423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking tap","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/19","activity_end":"2019-12-10 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52571","activity_notes":"Please raise a work order for Reddan to attend.Sandra, please collect keys from site office. It's the hot water tap that is leaking. Tenant have isolate it.","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 10:19 (sandra)<\/b>new taps ordered <\/p>

19\/12\/2019 15:39 (jane)<\/b>Dual lever tap on order<\/p>

06\/01\/2020 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43193","activity_ticket_id":"43343","ticket_reference":"HDT44424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock on terrace door ","ticket_address_1":"Flat 10, ","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/19","activity_end":"2019-12-10 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52572","activity_notes":"Could we please raise a job for Reddan to fix the lock on this terrace door before this weekend?","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43194","activity_ticket_id":"43334","ticket_reference":"HDT44415","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into shop","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/19","activity_end":"2019-12-10 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52573","activity_notes":"Please arrange for Reddan to attend site to investigate leaking into shop of 25 Wardour St. Leak appears to be coming from hairdressers above. Job was cancelled last week but has been requested again ","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 10:19 (sandra)<\/b>no keys held for this, need to return <\/p>

16\/12\/2019 15:55 (sandra)<\/b>Unable to repair, access to be made in wall<\/p>

19\/12\/2019 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43195","activity_ticket_id":"43344","ticket_reference":"HDT44425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13308 - Flat 4, 32 Wellington Street ","ticket_address_1":"Flat 4, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/20","activity_end":"2020-02-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52574","activity_notes":"To carefully remove existing faulty kitchen cupboard doors to above and dispose of correctly.To then supply and install 4No new purpose-made white gloss kitchen cupboard doors and 6No new purpose-made white gloss kitchen drawer fronts, adjust to suit and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 14:26 (sandra)<\/b>doors ordered by jane <\/p>

13\/12\/2019 10:27 (jane)<\/b>Expected delivery date of purpose-made doors is 2\/3rd January 2020<\/p>

08\/01\/2020 11:39 (sandra)<\/b>preliminary booked for Monday <\/p>

04\/02\/2020 10:08 (sandra)<\/b>asked for Thursday 6th <\/p>

06\/02\/2020 16:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43196","activity_ticket_id":"43345","ticket_reference":"HDT44426","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"electrical sockets","ticket_address_1":"6 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/19","activity_end":"2019-12-10 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52575","activity_notes":"Please can you arrange for Alan to rewire the ground floor sockets of 6sp to a higher rated fuse. There is no heating here and the sockets are only rated to 32amp. So they are tripping the circuit for more than two heater. I need Alan to rewire it to achieve much more amps. Many thanks ( also it's very urgent) thank you again! I know Alan is off today but If it can be done tomorrow morninf that would be amazing. He has seen the job also previously ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43197","activity_ticket_id":"43336","ticket_reference":"HDT44417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower in basement not working ","ticket_address_1":"Basement Shower ","ticket_address_2":"21 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/19","activity_end":"2019-12-10 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52576","activity_notes":"Please raise a work order for Reddan to resolve issue with shower in Basement not working.","activity_timesheet":"1","ticket_notes_combined":"

11\/12\/2019 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43198","activity_ticket_id":"43346","ticket_reference":"HDT44427","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13352 - 2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/19","activity_end":"2019-12-10 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52577","activity_notes":"Replacement washing machine and washer\/dryer ","activity_timesheet":"1","ticket_notes_combined":"

11\/12\/2019 12:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43199","activity_ticket_id":"43287","ticket_reference":"HDT44368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/19","activity_end":"2019-12-10 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52578","activity_notes":"heating not working control screen in lounge is scrambled even though the batteries have been changedoven went pop and half the lights went outsink is draining very slowlyperspex on dishwasher - can this be glued back on","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 10:49 (sandra)<\/b>new controller fitted <\/p>

10\/12\/2019 15:10 (sandra)<\/b>sink has been cleared <\/p>

10\/12\/2019 15:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43200","activity_ticket_id":"43347","ticket_reference":"HDT44428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fridge is not working ","ticket_address_1":"Flat 2","ticket_address_2":"St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/19","activity_end":"2019-12-10 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52579","activity_notes":"The fridge is not working in the above. The fuse has blown & basically, welded itself to the socket & we cannot remove it. It blew all the appliance fuses which we have now replaced but cannot do this last one. Please arrange urgent attendance.","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 12:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43201","activity_ticket_id":"43337","ticket_reference":"HDT44418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/19","activity_end":"2019-12-10 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52580","activity_notes":"Can we please get a ITC completed in this property today and sent over. New tenant moves in on 13th so clean will be completed 12th December","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 16:22 (sandra)<\/b>supplied and fitted track lights <\/p>

13\/12\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43202","activity_ticket_id":"43348","ticket_reference":"HDT44429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/19","activity_end":"2019-12-11 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52581","activity_notes":"Check leak in the corner of the bathroom and broken towel rail grout has come out from between the tiles","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 16:03 (sandra)<\/b>Cut out old mastic which could be letting water through and causing damage to wall,Raked out old grout and replaced with new to whole bathroom floor,Reaffixed wall hung heated towel rail using new grub screws<\/p>

12\/12\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

16\/12\/2019 13:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2019 13:04 (sandra)<\/b>Still leaking <\/p>

17\/12\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43203","activity_ticket_id":"43349","ticket_reference":"HDT44430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet seat ","ticket_address_1":"Flat 7","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/12\/19","activity_end":"2019-12-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52582","activity_notes":"Please attend site for the following: the toilet seat in the en-suite toilet, which seems to have detached partially from the toilet bowl. Additionally, the lock on the en-suite toilet door is not working.","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 16:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43204","activity_ticket_id":"43350","ticket_reference":"HDT44431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13354 - 7-9 Charing Cross Road - OPTION TWO","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/20","activity_end":"2020-01-02 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52583","activity_notes":"Two options for ladder ","activity_timesheet":"1","ticket_notes_combined":"

11\/12\/2019 13:39 (jane)<\/b>Expected delivery of ladder and bracket - 17th December <\/p>

19\/12\/2019 11:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43205","activity_ticket_id":"43182","ticket_reference":"HDT44263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drip from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/19","activity_end":"2019-12-11 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52584","activity_notes":": 39A King street flat 5 Tenant reporting a dripping from the ceiling in his bedroom, noticeable when it's raining although he has a living room above this room. Mustafa 07497882271 is the contact on site repair lights on the terrace ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:04 (sandra)<\/b>asked for access for Friday <\/p>

22\/11\/2019 13:11 (sandra)<\/b>Also suggested to James that on a dry day next week we could reseal the box gulley, he agreed.<\/p>

12\/12\/2019 11:14 (sandra)<\/b>requested access for Friday to look at patio lights <\/p>

13\/12\/2019 16:16 (sandra)<\/b>roof works <\/p>

13\/12\/2019 16:16 (sandra)<\/b>new lights ordered <\/p>

17\/12\/2019 14:25 (sandra)<\/b>But.....Ian was on site with me last week repairing the box gulley The tenant showed us anotherdamp issue so we left a tap running on the roof. It started leaking where the other leak was which tells me by repairing the box gulley is wrong and the leak is from a join in the ceiling. WHEN I REPLACE THE LIGHT AND IT IS A DRY DAY THEN IAN SAID WE COULD TEST IT WITH A HOSE PIPE. Ian did speak to James about this<\/p>

29\/01\/2020 15:57 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 14:37 (sandra)<\/b>access on monday with keys <\/p>

04\/02\/2020 08:44 (sandra)<\/b>ceiling needs to be opened up as the leak is coming from the gulley - Roy<\/p>

07\/02\/2020 08:35 (sandra)<\/b>access 7\/2<\/p>

11\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 15:41 (sandra)<\/b>still leaking, although better than it was it still requires further works.<\/p>

26\/02\/2020 16:28 (sandra)<\/b>further works completed on roof <\/p>

11\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43206","activity_ticket_id":"43351","ticket_reference":"HDT44432","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/19","activity_end":"2019-12-11 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52585","activity_notes":"boiler not working - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43207","activity_ticket_id":"43352","ticket_reference":"HDT44433","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13356 - Flat 4, 77 St Martins Lane","ticket_address_1":"Flat 4, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/19","activity_end":"2019-12-11 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52586","activity_notes":"Our gas safe engineer attended and although all the controls were operating correctly, the circulation is not good.We need to power-flush the two circuits with chemical to clean and replace the AAV. A new pressure gauge will be replaced also when drained.Test and commission and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2019 12:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43208","activity_ticket_id":"43353","ticket_reference":"HDT44434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door does not shut","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"11\/12\/19","activity_end":"2019-12-11 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52587","activity_notes":": Please attend site as Tenant reported. Main door does not stay shut.","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2020 10:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43209","activity_ticket_id":"43354","ticket_reference":"HDT44435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/19","activity_end":"2019-12-12 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52588","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43210","activity_ticket_id":"43354","ticket_reference":"HDT44435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/19","activity_end":"2019-12-11 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52589","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43211","activity_ticket_id":"43355","ticket_reference":"HDT44436","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13334 - 17 Slingsby Place - 2nd Floor ","ticket_address_1":"17 Slingsby Place - 2nd Floor ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/12\/19","activity_end":"2019-12-11 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52590","activity_notes":"To rewire supply to lights on second floor common parts outside lift, test and commission and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 12:02 (sandra)<\/b>Monday <\/p>

15\/01\/2020 08:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43212","activity_ticket_id":"43356","ticket_reference":"HDT44437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating after leak","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/12\/19","activity_end":"2019-12-11 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52591","activity_notes":"decorating after leakVeronika (07554252675","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 13:51 (sandra)<\/b>Replace bathroom extractor fan<\/p>

06\/01\/2020 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43213","activity_ticket_id":"43357","ticket_reference":"HDT44438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13350 - 21a Newport Court - Common Parts Staircase ","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/12\/19","activity_end":"2019-12-11 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52592","activity_notes":"Redecoration of common parts staircase","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2020 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43214","activity_ticket_id":"43342","ticket_reference":"HDT44423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking tap","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/12\/19","activity_end":"2019-12-11 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52593","activity_notes":"Please raise a work order for Reddan to attend.Sandra, please collect keys from site office. It's the hot water tap that is leaking. Tenant have isolate it.","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 10:19 (sandra)<\/b>new taps ordered <\/p>

19\/12\/2019 15:39 (jane)<\/b>Dual lever tap on order<\/p>

06\/01\/2020 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43215","activity_ticket_id":"43115","ticket_reference":"HDT44196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13267 - Flat 1, 23 Charlotte Street ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/12\/19","activity_end":"2019-12-11 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52594","activity_notes":"To carefully disconnect and remove existing shower enclosure and dispose of correctly..To then supply and install into place new corner entry shower enclosure to match existing and apply silicone sealTo also allow to rake out and replace grout to existing tiles to shower ","activity_timesheet":"1","ticket_notes_combined":"

14\/11\/2019 15:51 (jane)<\/b>Shower enclosure ordered - 3 - 5 day lead-time <\/p>

27\/11\/2019 12:57 (sandra)<\/b>booked for 9th December once the existing tenant moves out<\/p>

13\/12\/2019 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43216","activity_ticket_id":"43337","ticket_reference":"HDT44418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/19","activity_end":"2019-12-11 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52595","activity_notes":"Can we please get a ITC completed in this property today and sent over. New tenant moves in on 13th so clean will be completed 12th December","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 16:22 (sandra)<\/b>supplied and fitted track lights <\/p>

13\/12\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43217","activity_ticket_id":"43358","ticket_reference":"HDT44439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1st Floor Toilets -blocked","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/12\/19","activity_end":"2019-12-11 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52596","activity_notes":"I hope you are well. The guys in the offices have just told me that one of the toilets on the first floor has been blocked badly "beyond repair" do you think you can send someone to have a look?","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43218","activity_ticket_id":"43359","ticket_reference":"HDT44440","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HEATING NOT WORKING ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/19","activity_end":"2019-12-12 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52597","activity_notes":"Molly, can we please send someone to look at the heating at Flat 3, 31 Catherine","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 12:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43219","activity_ticket_id":"43360","ticket_reference":"HDT44441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extract fan ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/19","activity_end":"2019-12-12 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52598","activity_notes":"could we please attend flat 4 77 SML to check the extract fan and ensure it is working properly","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43220","activity_ticket_id":"43361","ticket_reference":"HDT44442","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"TV issue","ticket_address_1":"Flat 2","ticket_address_2":"8a New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"12\/12\/19","activity_end":"2019-12-12 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52599","activity_notes":"Ive just had sky around because Ive ordered a TV package. They tried to set it up but theres no signal from the sat port. The technician told me I need to contact you guys to get the signal sent down. Is this something youre able to organise please ? ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 10:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43221","activity_ticket_id":"43362","ticket_reference":"HDT44443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 16th December ","ticket_address_1":"Flat 4","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52600","activity_notes":"Very tight turn around so list must be back as quickly as possible as the clean is taking place onthe 17th","activity_timesheet":"1","ticket_notes_combined":"

16\/12\/2019 14:41 (sandra)<\/b>Please see below, Please be aware today and early tomorrow is the only days this can be completed. Dirty marks on walls and water stains IF time to paint please doBedroom cupboard walls inside extremely dirty Kitchen\/Lounge1) Leak above window. Top R\/H and full length. Please investigate 2) Water stain on ceiling near beam IF time to paint please do3) Missing acorns and discoloration on a couple PLEASE PROCEED4) L\/H window. When releasing sash lock the window automatically slides up. Weights too heavy5) No security sash stops fitted on any windows. This allows window to be fully open and someone could fall. PLEASE PROCEED6) Extractor cooker hood. Only one light working and cracked glass PLEASE PROCEED7) Cupboard doors under work top need adjusting PLEASE PROCEED 8) Centre light not working PLEASE PROCEED9) Smoke seals on door has been painted over. This restricts operation if required PLEASE PROCEED10) Perko door closure needs refitting PLEASE PROCEED11) Washing machine does work but small knocking noise from time to time.Also knocking noise when spinning. PLEASE QUOTE12) Plinth needs refixing under worktop PLEASE PROCEED13) Marble worktop in front of hob needs securing and supporting. This is on the move PLEASE PROCEEDHallway1) Water stain on ceiling IF time to paint please do 2) Boiler was making knocking noise DOES this work okay? 3) Boiler cupboard door not closing PLEASE PROCEED4) Door stop. Rubber missing PLEASE PROCEEDBathroom1) Missing cap head on towel rail allowing control to come away in hand PLEASE PROCEED2) Silicone around bath tub and on shelf behind toilet PLEASE PROCEED3) Shower screen leaking PLEASE PROCEED4) Toilet seat needs refixing PLEASE PROCEED6) Dirty floor grout 7) Bathroom cabinet lights not working. In and out PLEASE PROCEED8) Top left hand mirror. Slight damage is this dangerous at all? Bedroom1) Door. Perko needs refixing PLEASE PROCEED2) Door not locking PLEASE PROCEED3) Smoke seals painted over 4) Wa<\/p>

19\/12\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43222","activity_ticket_id":"43363","ticket_reference":"HDT44444","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Leaking toilet ","ticket_address_1":"Chester Barrie","ticket_address_2":"19 Savile Row","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 3PP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/01\/20","activity_end":"2020-01-09 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52601","activity_notes":"I have been informed one of our clients that they have a major leak the toilet of their retail store on Savile Row.Please can you arrange for a plumber to attend today. ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 10:17 (sandra)<\/b>new taps ordered and temporary repair made <\/p>

08\/01\/2020 09:30 (sandra)<\/b>booked for Thursday <\/p>

13\/01\/2020 16:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43223","activity_ticket_id":"43364","ticket_reference":"HDT44445","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace light in lounge","ticket_address_1":"Flat 5","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52602","activity_notes":"replace light in loungeREMOVE BROOM FROM TOP FLOOR LANDING","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 12:57 (sandra)<\/b>emailed for access <\/p>

17\/12\/2019 14:33 (jane)<\/b>Ordered new light <\/p>

19\/12\/2019 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43224","activity_ticket_id":"43365","ticket_reference":"HDT44446","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/19","activity_end":"2019-12-12 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52603","activity_notes":"fix door handle ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 12:13 (sandra )<\/b>(Ticket Closed)<\/p>

16\/12\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 13:23 (jane)<\/b>Tenant will be home for access tomorrow <\/p>

08\/01\/2020 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43225","activity_ticket_id":"43366","ticket_reference":"HDT44447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13357 - Flat 2, 21a Newport Court","ticket_address_1":"Flat 2, 21a Newport Court","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/12\/19","activity_end":"2019-12-17 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52604","activity_notes":"To supply and install new free standing washer dryer and under-counter fridge inclusive of top box freezer compartment. To connect test and commission on completion.","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 10:18 (jane)<\/b>Programmed in for Tuesday 17th December <\/p>

13\/12\/2019 12:03 (sandra)<\/b>booked for tuesday collect and access via keys <\/p>

17\/12\/2019 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43226","activity_ticket_id":"43367","ticket_reference":"HDT44448","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"No power to basement air con unit in IDF Room ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/19","activity_end":"2019-12-12 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52605","activity_notes":"No power to basement air con unit in IDF Room ","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 13:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43227","activity_ticket_id":"43368","ticket_reference":"HDT44449","ticket_client":"2077","client_name":"Knomo","ticket_title":"MDR\/JH\/13343 - 18 Earlham Street","ticket_address_1":"18 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/20","activity_end":"2020-01-09 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52606","activity_notes":"Replacement door ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2020 16:49 (jane)<\/b>Programmed in for Thursday morning at 8am, to collect keys from security office<\/p>

09\/01\/2020 16:01 (sandra)<\/b>glazing still to be done <\/p>

27\/01\/2020 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43228","activity_ticket_id":"43369","ticket_reference":"HDT44450","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights not working ","ticket_address_1":"Flat 15, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/19","activity_end":"2019-12-12 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52607","activity_notes":"Lights not working ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:22 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 08:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 08:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43229","activity_ticket_id":"43360","ticket_reference":"HDT44441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extract fan ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/19","activity_end":"2019-12-12 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52608","activity_notes":"could we please attend flat 4 77 SML to check the extract fan and ensure it is working properly","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43230","activity_ticket_id":"43370","ticket_reference":"HDT44451","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"radiator\/heating ","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/19","activity_end":"2019-12-12 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52609","activity_notes":"Could I kindly ask Michael to attend to flat 15, 27 SP to take a look at the boiler today please? ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2019 12:59 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 14:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 14:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43231","activity_ticket_id":"43371","ticket_reference":"HDT44452","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights flickering ","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/19","activity_end":"2019-12-12 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52610","activity_notes":"lights flickering ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 14:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43232","activity_ticket_id":"43187","ticket_reference":"HDT44268","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13304 - 55 Monmouth Street ","ticket_address_1":"55 Monmouth Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/19","activity_end":"2019-12-16 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52611","activity_notes":"To allow to attend the site and carry out protection works as required.To carefully remove main entrance door and set aside all door furniture for re-use.To supply and install newly manufactured bespoke door back to aperture.Reinstate all previously removed door furniture inclusive of high security lock.Allow to apply 1No prime coat and 1No undercoat followed by 1No colour match top coat all to match existing.Remove old door from site and all associated waste and dispose.","activity_timesheet":"1","ticket_notes_combined":"

18\/12\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43233","activity_ticket_id":"43187","ticket_reference":"HDT44268","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13304 - 55 Monmouth Street ","ticket_address_1":"55 Monmouth Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/12\/19","activity_end":"2019-12-12 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52612","activity_notes":"To allow to attend the site and carry out protection works as required.To carefully remove main entrance door and set aside all door furniture for re-use.To supply and install newly manufactured bespoke door back to aperture.Reinstate all previously removed door furniture inclusive of high security lock.Allow to apply 1No prime coat and 1No undercoat followed by 1No colour match top coat all to match existing.Remove old door from site and all associated waste and dispose.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43234","activity_ticket_id":"43372","ticket_reference":"HDT44453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/19","activity_end":"2019-12-19 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52613","activity_notes":"tenant moves in on 13th January ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 15:39 (sandra)<\/b>recommendations sent over <\/p>

06\/01\/2020 09:18 (sandra)<\/b>decorating being done 6\/01<\/p>

06\/01\/2020 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43235","activity_ticket_id":"43373","ticket_reference":"HDT44454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/19","activity_end":"2019-12-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52614","activity_notes":"tenant moves in on 13th january ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:58 (sandra)<\/b>I've just fitted the replacement filling loop, as required, however there is a couple of observations that need reporting. There's an isolation valve between the unvented cylinder and expansion vessel, which doesn't comply with building regulations. And the compartment housing the aztec boiler is extremely hot, which requires venting. <\/p>

08\/01\/2020 16:31 (sandra)<\/b>NEW TOILET SEAT ON ORDER <\/p>

13\/01\/2020 08:44 (sandra)<\/b>Roy has broken mirror on the face of the door. Removed the door and sent it to be repaired <\/p>

13\/01\/2020 14:15 (sandra)<\/b>supplied and fitted new towel rail element <\/p>

13\/01\/2020 14:16 (sandra)<\/b>mirror and cabinet door in for repair<\/p>

14\/01\/2020 10:00 (sandra)<\/b>new board for the boiler <\/p>

16\/01\/2020 16:53 (jane)<\/b>Supplied temporary heaters <\/p>

20\/01\/2020 10:22 (sandra)<\/b>emailed for access Tuesday <\/p>

21\/01\/2020 10:49 (jane)<\/b>PCB went to quote <\/p>

29\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43236","activity_ticket_id":"43374","ticket_reference":"HDT44455","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"Oree","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/19","activity_end":"2019-12-12 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52615","activity_notes":"Please raise a works order for Reddan to attend urgently to a leak at the above.Angela - please can you make Clarandon aware that access may be needed into the flats.","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 09:27 (sandra)<\/b>Blocked rear drain and gulley Have managed to clear but have asked Danny to double check in the morning.Has all run away but very dark in this well and need to look in daylight<\/p>

07\/01\/2020 16:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43237","activity_ticket_id":"43374","ticket_reference":"HDT44455","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"urgent leak","ticket_address_1":"Oree","ticket_address_2":"44 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/12\/19","activity_end":"2019-12-12 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52616","activity_notes":"Please raise a works order for Reddan to attend urgently to a leak at the above.Angela - please can you make Clarandon aware that access may be needed into the flats.","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 09:27 (sandra)<\/b>Blocked rear drain and gulley Have managed to clear but have asked Danny to double check in the morning.Has all run away but very dark in this well and need to look in daylight<\/p>

07\/01\/2020 16:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43238","activity_ticket_id":"43376","ticket_reference":"HDT44457","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator not working ","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52617","activity_notes":"radiator not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2019 13:01 (sandra)<\/b>new part ordered <\/p>

17\/12\/2019 09:53 (sandra)<\/b>new controller needed <\/p>

22\/01\/2020 13:38 (jane)<\/b>Attending on Thursday 23rd, Access via keys <\/p>

23\/01\/2020 15:31 (sandra)<\/b>part doesnt fit, new part ordered <\/p>

31\/01\/2020 14:59 (jane )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 11:05 (jane)<\/b>Changed towel rail heater <\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43239","activity_ticket_id":"43377","ticket_reference":"HDT44458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/19","activity_end":"2019-12-13 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52618","activity_notes":"Please raise a work order for Reddan to attend to the above property to investigate leake in to the above property, please ask for Nina or Marion when attending tomorrow.","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 12:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43240","activity_ticket_id":"43375","ticket_reference":"HDT44456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights ","ticket_address_1":"Penthouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/19","activity_end":"2019-12-13 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52619","activity_notes":"Regarding the other light issue the switches \/ buttons dont respond the correct way \/ dont work. Weve had this issue before but somehow it keeps coming back.","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 10:11 (sandra)<\/b>look at lights order new switches Look at hot water tank and order replacement thermostat<\/p>

08\/01\/2020 12:03 (sandra)<\/b>Friday with keys for access <\/p>

13\/02\/2020 09:36 (sandra)<\/b>access asked for today <\/p>

13\/02\/2020 17:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43241","activity_ticket_id":"43118","ticket_reference":"HDT44199","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet seat broken","ticket_address_1":"flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/19","activity_end":"2019-12-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52620","activity_notes":"toilet seat broken please attend today","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2019 09:56 (sandra)<\/b>toilet seat ordered <\/p>

27\/11\/2019 08:41 (jane)<\/b>Toilet expected in on 28th November <\/p>

10\/12\/2019 14:56 (sandra)<\/b>BOOKED FOR THURSDAY 12TH <\/p>

13\/12\/2019 16:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43242","activity_ticket_id":"43378","ticket_reference":"HDT44459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace the door handle ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/19","activity_end":"2019-12-13 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52621","activity_notes":"repalce the door handle ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43243","activity_ticket_id":"43380","ticket_reference":"HDT44461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks 15th January","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/20","activity_end":"2020-01-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52622","activity_notes":"checks to be carried out and tenant moves in on 22nd january ","activity_timesheet":"1","ticket_notes_combined":"

22\/01\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43244","activity_ticket_id":"43381","ticket_reference":"HDT44462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 31st January","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/20","activity_end":"2020-01-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52623","activity_notes":"no new tenant as yet","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 08:37 (sandra)<\/b>sent awaiting further instruction <\/p>

04\/02\/2020 08:18 (sandra)<\/b>emailed to proceed <\/p>

04\/02\/2020 08:19 (sandra)<\/b>still no confirmation to proceed <\/p>

04\/02\/2020 08:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43245","activity_ticket_id":"43382","ticket_reference":"HDT44463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 15th january","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/20","activity_end":"2020-01-15 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52624","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - 15th january","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43246","activity_ticket_id":"43382","ticket_reference":"HDT44463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 15th january","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/20","activity_end":"2020-01-15 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52625","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - 15th january","activity_timesheet":"1","ticket_notes_combined":"

17\/01\/2020 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43247","activity_ticket_id":"43356","ticket_reference":"HDT44437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating after leak","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/19","activity_end":"2019-12-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52626","activity_notes":"decorating after leakVeronika (07554252675","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 13:51 (sandra)<\/b>Replace bathroom extractor fan<\/p>

06\/01\/2020 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43248","activity_ticket_id":"43383","ticket_reference":"HDT44464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door entry system","ticket_address_1":"flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/12\/19","activity_end":"2019-12-13 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52627","activity_notes":"door entry system not working ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 12:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43249","activity_ticket_id":"43341","ticket_reference":"HDT44422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"CO2 alarms to be moved","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"3.1, 3.2, 4.1","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/19","activity_end":"2019-12-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52628","activity_notes":"CO2 alarms to be moved ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2019 12:21 (sandra)<\/b>Flat 3.2 has been booked in for Wednesday 18th at 12 o.c<\/p>

16\/12\/2019 14:14 (sandra)<\/b>Booked for Wednesday to move CO2 alarms <\/p>

20\/12\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43250","activity_ticket_id":"43384","ticket_reference":"HDT44465","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler issues ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/19","activity_end":"2019-12-13 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52629","activity_notes":"Would it be possible for him to pop over to flat 5 and take a look? The tenants advised me that they have to up the pressure almost on a daily bases to have hot water and heating.","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43251","activity_ticket_id":"43385","ticket_reference":"HDT44466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat A","ticket_address_2":"60a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/19","activity_end":"2019-12-13 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52630","activity_notes":"bathroom corner is leaking again and has mould on it","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 09:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:43 (sandra)<\/b>Not complete, area still drying, Will return Friday to prepare and paint\/make good.<\/p>

08\/01\/2020 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43252","activity_ticket_id":"43386","ticket_reference":"HDT44467","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light in main room of flat not switching off ","ticket_address_1":"Flat 3, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/19","activity_end":"2019-12-13 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52631","activity_notes":"Light in main room of flat not switching off ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 14:12 (jane)<\/b>Temporary repair carried out, ordered replacement, due in early part of next week <\/p>

16\/12\/2019 15:56 (sandra)<\/b>temporary repair made <\/p>

17\/12\/2019 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43253","activity_ticket_id":"43387","ticket_reference":"HDT44468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dripping tap","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/12\/19","activity_end":"2019-12-19 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52632","activity_notes":"Tenant reported: We have a water leak problem in the kitchen. Is a drop that keeps coming from the faucet. ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2019 08:24 (sandra)<\/b>tenant has booked Thursday 19th <\/p>

20\/12\/2019 09:34 (jane)<\/b>Replacement taps on order <\/p>

20\/12\/2019 12:11 (sandra)<\/b>new taps to be ordered <\/p>

07\/01\/2020 13:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43254","activity_ticket_id":"42791","ticket_reference":"HDT43872","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/11178 - 16 New Cavendish Street","ticket_address_1":"16 New Cavendish Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/19","activity_end":"2019-12-19 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52633","activity_notes":"To change the back doorTo carefully remove rear door and existing ironmongery and refit to existing side to allow door to swinginwards but from the left hand side.Make good and redecorate disturbed areas on completion","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2019 09:26 (sandra )<\/b>(Ticket Closed)<\/p>

13\/12\/2019 15:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/12\/2019 15:38 (sandra)<\/b>Sorry we now would like to go ahead with this. Would Trever be available next week?Trevor turned up out of the blue this week having instructed this months ago and so I was not prepared, there had been some doubts but the building do now want this carrying out.I look forward to hearing from you<\/p>

16\/12\/2019 13:56 (sandra)<\/b>emailed for Thursday <\/p>

16\/12\/2019 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43255","activity_ticket_id":"43388","ticket_reference":"HDT44469","ticket_client":"309","client_name":"HELM Asset Management Ltd","ticket_title":"toilet seat needs replacing ","ticket_address_1":"1\/3 Mortimer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/19","activity_end":"2019-12-13 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52634","activity_notes":"Just received a report that the toilet seat in the middle WC on the first floor has also damaged and is cracked. Could you arrange a replacement seat etc.","activity_timesheet":"1","ticket_notes_combined":"

16\/12\/2019 15:47 (jane)<\/b>Toilet seat on order through St Anns<\/p>

19\/12\/2019 14:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43256","activity_ticket_id":"43389","ticket_reference":"HDT44470","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak","ticket_address_1":"Flat 3","ticket_address_2":"92 Harley Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52635","activity_notes":"Roy attended a while ago as there was a leak coming from the roof into the office area of the flat as above. The lady is chasing for the leak to be addressed and the making good please of the area (not very big). Can someone please attend asap please as she would like this addressed before the Christmas break? ","activity_timesheet":"1","ticket_notes_combined":"

13\/12\/2019 16:10 (sandra)<\/b>emailed to book in for Wednesday <\/p>

06\/01\/2020 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43257","activity_ticket_id":"43390","ticket_reference":"HDT44471","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"health and safety","ticket_address_1":"17B Curzon Street ","ticket_address_2":"mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5HX.","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/19","activity_end":"2019-12-17 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52636","activity_notes":"Can you arrange to have the following at the above property please.6th Floor duct Riser A sign for the riser door that reads Risk of falling or something similarBasement water tank room rubber matt beneath the electrical installationLet me know when someone can attend and I will notify security","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43258","activity_ticket_id":"43391","ticket_reference":"HDT44472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"44 Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/19","activity_end":"2019-12-13 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52637","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2019 16:24 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2019 11:38 (sandra)<\/b>Recently people have cleared the gulley but leak is from the high point of the skylight and not the low point. This has a timber barrier around it. This needs removing during the day so can identify where and what the problem is<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43259","activity_ticket_id":"43392","ticket_reference":"HDT44473","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hot water not working ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/19","activity_end":"2019-12-16 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52638","activity_notes":"Hot water only seems to work intermittently, so weve been having a fair few cold showers. Have tried everything (restarting the boiler, resetting the fuses in the consumer box, turning the timer off etc). ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2019 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43260","activity_ticket_id":"43395","ticket_reference":"HDT44476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52639","activity_notes":"Call received from Simon, of Volta Der Mar Restaurant. Reporting water coming through the flat roof into the customer toilets. Water believed to be coming from an exterior pipe.","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2019 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43261","activity_ticket_id":"43396","ticket_reference":"HDT44477","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"33 Wimpole Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52640","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2019 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43262","activity_ticket_id":"43397","ticket_reference":"HDT44478","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"beeping detector","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52641","activity_notes":"alarm beeping","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43263","activity_ticket_id":"43398","ticket_reference":"HDT44479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from Flat 5 into Flat 3","ticket_address_1":"flat 5","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/19","activity_end":"2019-12-16 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52642","activity_notes":"There's a leak from your bathroom which we need to investigate urgently. Flat 3 are badly affected.If you are not in, we will have to enter with management keys.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>

13\/01\/2020 14:22 (jane)<\/b>Fitted new pan connector <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43264","activity_ticket_id":"43399","ticket_reference":"HDT44480","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water coming through the extractor ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52643","activity_notes":"Our guest has reported water coming through the extractor fan in the bathroom. Please arrange for this to be look at today","activity_timesheet":"1","ticket_notes_combined":"

18\/12\/2019 11:36 (sandra)<\/b>There is a flat above and have run water in the bath, toilet and hand basin but did not leak. I guess it is a problem with the flue and did try to access the roof. Not sure why it is by passing flat 4 Further investigation is required <\/p>

18\/12\/2019 11:46 (sandra)<\/b>Returned today and very difficult to get onto roof. Following last night's rain fall I am pleased that no water leaked into the flat. Need to identify which flue is causing the problem but all look ok on the roof. Need access into flat 3 to leaves extractor on so we can identify which which one it is. Will need assistance for this make things a little easier as one on roof and one in flat<\/p>

02\/01\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43265","activity_ticket_id":"43277","ticket_reference":"HDT44358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigations into leak","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/02\/20","activity_end":"2020-02-06 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52644","activity_notes":"further investigations into leak and redecorate ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2019 10:18 (sandra)<\/b>BOOKED FOR THURSDAY\/FRIDAY <\/p>

16\/12\/2019 10:40 (sandra)<\/b>camera to be hired to investigate further after christmas<\/p>

04\/02\/2020 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43266","activity_ticket_id":"43402","ticket_reference":"HDT44483","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"disconnect and replace UPS","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/19","activity_end":"2019-12-16 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52645","activity_notes":"disconnect old basement UPS unit and reconnect with new","activity_timesheet":"1","ticket_notes_combined":"

16\/12\/2019 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43267","activity_ticket_id":"43401","ticket_reference":"HDT44482","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door needs to be made safe after break in","ticket_address_1":"Third floor office ","ticket_address_2":"30 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/12\/19","activity_end":"2019-12-16 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52646","activity_notes":"Please attend site ASAP as tenant has reported break in - door needs replacing as it cannot be fixed Tenant: Will Keogh","activity_timesheet":"1","ticket_notes_combined":"

16\/12\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43268","activity_ticket_id":"43403","ticket_reference":"HDT44484","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - boiler not workig ","ticket_address_1":"Flat A","ticket_address_2":"13 New Cavendish Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52647","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2019 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43269","activity_ticket_id":"43362","ticket_reference":"HDT44443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 16th December ","ticket_address_1":"Flat 4","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/12\/19","activity_end":"2019-12-16 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52648","activity_notes":"Very tight turn around so list must be back as quickly as possible as the clean is taking place onthe 17th","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2019 14:41 (sandra)<\/b>Please see below, Please be aware today and early tomorrow is the only days this can be completed. Dirty marks on walls and water stains IF time to paint please doBedroom cupboard walls inside extremely dirty Kitchen\/Lounge1) Leak above window. Top R\/H and full length. Please investigate 2) Water stain on ceiling near beam IF time to paint please do3) Missing acorns and discoloration on a couple PLEASE PROCEED4) L\/H window. When releasing sash lock the window automatically slides up. Weights too heavy5) No security sash stops fitted on any windows. This allows window to be fully open and someone could fall. PLEASE PROCEED6) Extractor cooker hood. Only one light working and cracked glass PLEASE PROCEED7) Cupboard doors under work top need adjusting PLEASE PROCEED 8) Centre light not working PLEASE PROCEED9) Smoke seals on door has been painted over. This restricts operation if required PLEASE PROCEED10) Perko door closure needs refitting PLEASE PROCEED11) Washing machine does work but small knocking noise from time to time.Also knocking noise when spinning. PLEASE QUOTE12) Plinth needs refixing under worktop PLEASE PROCEED13) Marble worktop in front of hob needs securing and supporting. This is on the move PLEASE PROCEEDHallway1) Water stain on ceiling IF time to paint please do 2) Boiler was making knocking noise DOES this work okay? 3) Boiler cupboard door not closing PLEASE PROCEED4) Door stop. Rubber missing PLEASE PROCEEDBathroom1) Missing cap head on towel rail allowing control to come away in hand PLEASE PROCEED2) Silicone around bath tub and on shelf behind toilet PLEASE PROCEED3) Shower screen leaking PLEASE PROCEED4) Toilet seat needs refixing PLEASE PROCEED6) Dirty floor grout 7) Bathroom cabinet lights not working. In and out PLEASE PROCEED8) Top left hand mirror. Slight damage is this dangerous at all? Bedroom1) Door. Perko needs refixing PLEASE PROCEED2) Door not locking PLEASE PROCEED3) Smoke seals painted over 4) Wa<\/p>

19\/12\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43270","activity_ticket_id":"43404","ticket_reference":"HDT44485","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52649","activity_notes":"leak into the common parts ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2019 15:42 (sandra)<\/b>NTR tomorrowBlocked rain water gulley but impossible to get to. Impossible with ladders.Have removed a section of pipe and need Rods to try and clear and rod up wards to try and clear the blockage. External wall is sodden Also pointing needs addressing at the lower roof area. <\/p>

20\/12\/2019 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43271","activity_ticket_id":"43362","ticket_reference":"HDT44443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 16th December ","ticket_address_1":"Flat 4","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/12\/19","activity_end":"2019-12-16 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52650","activity_notes":"Very tight turn around so list must be back as quickly as possible as the clean is taking place onthe 17th","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2019 14:41 (sandra)<\/b>Please see below, Please be aware today and early tomorrow is the only days this can be completed. Dirty marks on walls and water stains IF time to paint please doBedroom cupboard walls inside extremely dirty Kitchen\/Lounge1) Leak above window. Top R\/H and full length. Please investigate 2) Water stain on ceiling near beam IF time to paint please do3) Missing acorns and discoloration on a couple PLEASE PROCEED4) L\/H window. When releasing sash lock the window automatically slides up. Weights too heavy5) No security sash stops fitted on any windows. This allows window to be fully open and someone could fall. PLEASE PROCEED6) Extractor cooker hood. Only one light working and cracked glass PLEASE PROCEED7) Cupboard doors under work top need adjusting PLEASE PROCEED 8) Centre light not working PLEASE PROCEED9) Smoke seals on door has been painted over. This restricts operation if required PLEASE PROCEED10) Perko door closure needs refitting PLEASE PROCEED11) Washing machine does work but small knocking noise from time to time.Also knocking noise when spinning. PLEASE QUOTE12) Plinth needs refixing under worktop PLEASE PROCEED13) Marble worktop in front of hob needs securing and supporting. This is on the move PLEASE PROCEEDHallway1) Water stain on ceiling IF time to paint please do 2) Boiler was making knocking noise DOES this work okay? 3) Boiler cupboard door not closing PLEASE PROCEED4) Door stop. Rubber missing PLEASE PROCEEDBathroom1) Missing cap head on towel rail allowing control to come away in hand PLEASE PROCEED2) Silicone around bath tub and on shelf behind toilet PLEASE PROCEED3) Shower screen leaking PLEASE PROCEED4) Toilet seat needs refixing PLEASE PROCEED6) Dirty floor grout 7) Bathroom cabinet lights not working. In and out PLEASE PROCEED8) Top left hand mirror. Slight damage is this dangerous at all? Bedroom1) Door. Perko needs refixing PLEASE PROCEED2) Door not locking PLEASE PROCEED3) Smoke seals painted over 4) Wa<\/p>

19\/12\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43272","activity_ticket_id":"43405","ticket_reference":"HDT44486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine is not working ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"16\/12\/19","activity_end":"2019-12-16 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52651","activity_notes":"Tenant is in for access if he can attend today.","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 12:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43273","activity_ticket_id":"43406","ticket_reference":"HDT44487","ticket_client":"2063","client_name":"Nicholas Stephens Construction Ltd","ticket_title":"MDR\/JH\/13349 - 17 Slingsby Place ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/20","activity_end":"2020-01-13 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52652","activity_notes":"Following site visit, to allow to re-wire supplies to balcony lights on the third floor and replace driver units, commission on completion and leave in full working order.To also allow to remove redundant cables for balcony as discussed and check supply for pigeon spike unit is working correctly.","activity_timesheet":"1","ticket_notes_combined":"

17\/12\/2019 09:44 (jane)<\/b>Provisionally booked for Monday 13th January 2020<\/p>

16\/01\/2020 16:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43274","activity_ticket_id":"43407","ticket_reference":"HDT44488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extract and toilet running ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/19","activity_end":"2019-12-16 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52653","activity_notes":"Flat 2 - to check the extract in the bathroom and also the constant running water in the loo?Fine to attend with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2019 15:53 (sandra)<\/b>new flush valve ordered <\/p>

19\/12\/2019 08:16 (sandra)<\/b>need access to the above to see where the leak into the extractor is coming from.Emailed for access<\/p>

19\/12\/2019 14:14 (sandra)<\/b>theres a leak coming from above flat have asked for access <\/p>

20\/12\/2019 12:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43275","activity_ticket_id":"43407","ticket_reference":"HDT44488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extract and toilet running ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/19","activity_end":"2019-12-16 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52654","activity_notes":"Flat 2 - to check the extract in the bathroom and also the constant running water in the loo?Fine to attend with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2019 15:53 (sandra)<\/b>new flush valve ordered <\/p>

19\/12\/2019 08:16 (sandra)<\/b>need access to the above to see where the leak into the extractor is coming from.Emailed for access<\/p>

19\/12\/2019 14:14 (sandra)<\/b>theres a leak coming from above flat have asked for access <\/p>

20\/12\/2019 12:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43276","activity_ticket_id":"43362","ticket_reference":"HDT44443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 16th December ","ticket_address_1":"Flat 4","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/19","activity_end":"2019-12-16 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52655","activity_notes":"Very tight turn around so list must be back as quickly as possible as the clean is taking place onthe 17th","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2019 14:41 (sandra)<\/b>Please see below, Please be aware today and early tomorrow is the only days this can be completed. Dirty marks on walls and water stains IF time to paint please doBedroom cupboard walls inside extremely dirty Kitchen\/Lounge1) Leak above window. Top R\/H and full length. Please investigate 2) Water stain on ceiling near beam IF time to paint please do3) Missing acorns and discoloration on a couple PLEASE PROCEED4) L\/H window. When releasing sash lock the window automatically slides up. Weights too heavy5) No security sash stops fitted on any windows. This allows window to be fully open and someone could fall. PLEASE PROCEED6) Extractor cooker hood. Only one light working and cracked glass PLEASE PROCEED7) Cupboard doors under work top need adjusting PLEASE PROCEED 8) Centre light not working PLEASE PROCEED9) Smoke seals on door has been painted over. This restricts operation if required PLEASE PROCEED10) Perko door closure needs refitting PLEASE PROCEED11) Washing machine does work but small knocking noise from time to time.Also knocking noise when spinning. PLEASE QUOTE12) Plinth needs refixing under worktop PLEASE PROCEED13) Marble worktop in front of hob needs securing and supporting. This is on the move PLEASE PROCEEDHallway1) Water stain on ceiling IF time to paint please do 2) Boiler was making knocking noise DOES this work okay? 3) Boiler cupboard door not closing PLEASE PROCEED4) Door stop. Rubber missing PLEASE PROCEEDBathroom1) Missing cap head on towel rail allowing control to come away in hand PLEASE PROCEED2) Silicone around bath tub and on shelf behind toilet PLEASE PROCEED3) Shower screen leaking PLEASE PROCEED4) Toilet seat needs refixing PLEASE PROCEED6) Dirty floor grout 7) Bathroom cabinet lights not working. In and out PLEASE PROCEED8) Top left hand mirror. Slight damage is this dangerous at all? Bedroom1) Door. Perko needs refixing PLEASE PROCEED2) Door not locking PLEASE PROCEED3) Smoke seals painted over 4) Wa<\/p>

19\/12\/2019 08:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43277","activity_ticket_id":"43409","ticket_reference":"HDT44490","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"further works from call out ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/19","activity_end":"2019-12-16 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52656","activity_notes":"Small leak on which I believe is the heat exchanger.Needs to be looks at","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 12:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43278","activity_ticket_id":"43410","ticket_reference":"HDT44491","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13351 - Flat 8, 25 Garrick Street ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/19","activity_end":"2019-12-16 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52657","activity_notes":"Replacement oven ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43279","activity_ticket_id":"43411","ticket_reference":"HDT44492","ticket_client":"1986","client_name":"Antidote Technologies","ticket_title":"bulbs have gone ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"Bedfordshire","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/19","activity_end":"2019-12-16 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52658","activity_notes":"I had an engineer on site on the 9th September to change some light bulbs - a few ballasts were changed and one of them has already stopped working. I wondered if the part would be covered by some sort of warranty?","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 11:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 12:03 (sandra)<\/b>booked for Friday <\/p>

31\/01\/2020 15:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43280","activity_ticket_id":"43412","ticket_reference":"HDT44493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher, socket and toilet roll","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"16\/12\/19","activity_end":"2019-12-16 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52659","activity_notes":"A Job for a dishwasher was emailed over to the MJM< helpdesk on sunday (Please see email below) Can I confirm this has gone to reddan? If not Service desk please raise to reddan and while there can you please also attend to: To look at a plug socket (2nd set in, in the kitchen, first socket) To attack the toilet roll holder in the bathroom. ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:38 (sandra)<\/b>WEDNESDAY 18TH BEFORE 11.30<\/p>

19\/12\/2019 09:43 (sandra)<\/b>ordered new socket and light switch for Tuesday when tenant is at home to fit and also fit plinth from works on dishwasher.toilet roll holder fitted <\/p>

29\/01\/2020 16:01 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 12:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43281","activity_ticket_id":"43412","ticket_reference":"HDT44493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher, socket and toilet roll","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/19","activity_end":"2019-12-18 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52660","activity_notes":"A Job for a dishwasher was emailed over to the MJM< helpdesk on sunday (Please see email below) Can I confirm this has gone to reddan? If not Service desk please raise to reddan and while there can you please also attend to: To look at a plug socket (2nd set in, in the kitchen, first socket) To attack the toilet roll holder in the bathroom. ","activity_timesheet":"1","ticket_notes_combined":"

17\/12\/2019 11:38 (sandra)<\/b>WEDNESDAY 18TH BEFORE 11.30<\/p>

19\/12\/2019 09:43 (sandra)<\/b>ordered new socket and light switch for Tuesday when tenant is at home to fit and also fit plinth from works on dishwasher.toilet roll holder fitted <\/p>

29\/01\/2020 16:01 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 12:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43282","activity_ticket_id":"43413","ticket_reference":"HDT44494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 17th December ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52661","activity_notes":"inter-tenancy checks ","activity_timesheet":"1","ticket_notes_combined":"

17\/12\/2019 11:36 (sandra)<\/b>no tenant as yet <\/p>

17\/12\/2019 15:40 (sandra)<\/b>tenant moves in on 14th January <\/p>

19\/12\/2019 09:48 (jane)<\/b>Blind on order, will be in stock, early January <\/p>

02\/01\/2020 16:03 (sandra)<\/b>Roy booked for Friday or Monday <\/p>

07\/01\/2020 09:13 (sandra)<\/b>Extractor fans are ok. 1st one works on a sensor.2nd one works on a timer <\/p>

07\/01\/2020 09:14 (sandra)<\/b>New seals ordered for the boiler <\/p>

07\/01\/2020 10:48 (sandra)<\/b>Roy to return to check towel rail elements <\/p>

09\/01\/2020 10:31 (sandra)<\/b>TOWEL RAIL ELEMENT NEEDS REPLACING <\/p>

20\/01\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

20\/01\/2020 11:44 (jane)<\/b>8 x flue seals and 1No access panel <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43283","activity_ticket_id":"43337","ticket_reference":"HDT44418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52662","activity_notes":"Can we please get a ITC completed in this property today and sent over. New tenant moves in on 13th so clean will be completed 12th December","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 16:22 (sandra)<\/b>supplied and fitted track lights <\/p>

13\/12\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43284","activity_ticket_id":"43414","ticket_reference":"HDT44495","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 4 signage","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52663","activity_notes":"Light to be replaced in the Flat 4 signage common parts","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2020 15:09 (sandra)<\/b>Look at light and order new driver unit for LED fitting<\/p>

08\/01\/2020 16:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43285","activity_ticket_id":"43415","ticket_reference":"HDT44496","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"towel rail not working ","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52664","activity_notes":"heated towel rail not working (key access fine) ","activity_timesheet":"1","ticket_notes_combined":"

08\/01\/2020 09:31 (sandra)<\/b>towel rail ordered <\/p>

14\/01\/2020 15:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43286","activity_ticket_id":"43416","ticket_reference":"HDT44497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"move CO2 monitor ","ticket_address_1":"Flat 1","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/20","activity_end":"2020-01-27 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52665","activity_notes":"Move CO2 monitoroff the ceiling and to head height ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43287","activity_ticket_id":"43417","ticket_reference":"HDT44498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"move CO2 monitor ","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/20","activity_end":"2020-01-27 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52666","activity_notes":"move CO2 monitor off the ceiling to head height","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43288","activity_ticket_id":"43418","ticket_reference":"HDT44499","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"move CO2 monitor ","ticket_address_1":"Flat 3 ","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/20","activity_end":"2020-01-27 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52667","activity_notes":"move CO2 monitor off the ceiling to head height","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43289","activity_ticket_id":"43419","ticket_reference":"HDT44500","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"move CO2 monitor ","ticket_address_1":"Flat 4 ","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/20","activity_end":"2020-01-20 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52668","activity_notes":"move CO2 monitor off ceiling to head height","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2020 10:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43290","activity_ticket_id":"43420","ticket_reference":"HDT44501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/12\/19","activity_end":"2019-12-20 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52669","activity_notes":"Need top key for door - Request CO detector to be moved to head height- Install blind hooks","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:15 (sandra)<\/b>requested access for Friday <\/p>

20\/12\/2019 12:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43291","activity_ticket_id":"43420","ticket_reference":"HDT44501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/19","activity_end":"2019-12-20 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52670","activity_notes":"Need top key for door - Request CO detector to be moved to head height- Install blind hooks","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:15 (sandra)<\/b>requested access for Friday <\/p>

20\/12\/2019 12:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43292","activity_ticket_id":"43421","ticket_reference":"HDT44502","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind hooks","ticket_address_1":"flat 2","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/20","activity_end":"2020-01-29 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52671","activity_notes":"install blind hooks","activity_timesheet":"1","ticket_notes_combined":"

27\/01\/2020 10:29 (sandra)<\/b>requested access <\/p>

29\/01\/2020 12:12 (sandra)<\/b>Blind cleats on order <\/p>

05\/02\/2020 12:44 (jane)<\/b>Engineer attending tomorrow morning (Thursday) tenant will be home for access <\/p>

06\/02\/2020 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43293","activity_ticket_id":"43422","ticket_reference":"HDT44503","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52672","activity_notes":"- Move the CO detector to head height- Replace the transition threshold between the bathroom and the bedroom","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:13 (sandra)<\/b>requested access for Friday <\/p>

27\/01\/2020 10:28 (sandra)<\/b>requested access again <\/p>

29\/01\/2020 15:21 (sandra)<\/b>wednesday with keys <\/p>

29\/01\/2020 16:03 (sandra)<\/b>today with keys <\/p>

30\/01\/2020 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43294","activity_ticket_id":"43422","ticket_reference":"HDT44503","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52673","activity_notes":"- Move the CO detector to head height- Replace the transition threshold between the bathroom and the bedroom","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:13 (sandra)<\/b>requested access for Friday <\/p>

27\/01\/2020 10:28 (sandra)<\/b>requested access again <\/p>

29\/01\/2020 15:21 (sandra)<\/b>wednesday with keys <\/p>

29\/01\/2020 16:03 (sandra)<\/b>today with keys <\/p>

30\/01\/2020 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43295","activity_ticket_id":"43423","ticket_reference":"HDT44504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 alarm","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/19","activity_end":"2019-12-18 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52674","activity_notes":"install CO2 alarm","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43296","activity_ticket_id":"43424","ticket_reference":"HDT44505","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install CO2 alarm","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52675","activity_notes":"install CO2 alamr","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43297","activity_ticket_id":"43425","ticket_reference":"HDT44506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52676","activity_notes":" - Signs of leakage in the Walk in Closet - top right hand side of ceiling - Buldging on ceiling in the lounge - top right hand corner - Signs of leakage in the bathroom, above the radiator and on the beam on the right hand side - Update extractor to come on when light is turned on - Paint peeling as a result of previous leakage on wall on Top stairs as well as the skylight","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 09:08 (sandra)<\/b>batteries in alarm changed <\/p>

16\/01\/2020 11:31 (sandra)<\/b>Complete,but decoration required in approximately one week to allow for drying, <\/p>

16\/01\/2020 11:32 (sandra)<\/b>Tested all stained areas with damp meter and found most were from previous leaks which have been rectified,The stairwell was still wet due to a blocked guttering outlet which is now clear.<\/p>

27\/01\/2020 11:41 (sandra)<\/b>booked for tomorrow <\/p>

28\/01\/2020 14:45 (sandra)<\/b>extractor completely separate and will not come on with lights. it is not designed to work with the lights <\/p>

05\/02\/2020 16:34 (sandra)<\/b>decorating cancelled by Angela by email <\/p>

11\/02\/2020 10:56 (sandra)<\/b>Decorators booked for Thursday <\/p>

13\/02\/2020 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43298","activity_ticket_id":"43425","ticket_reference":"HDT44506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52677","activity_notes":" - Signs of leakage in the Walk in Closet - top right hand side of ceiling - Buldging on ceiling in the lounge - top right hand corner - Signs of leakage in the bathroom, above the radiator and on the beam on the right hand side - Update extractor to come on when light is turned on - Paint peeling as a result of previous leakage on wall on Top stairs as well as the skylight","activity_timesheet":"1","ticket_notes_combined":"

02\/01\/2020 09:08 (sandra)<\/b>batteries in alarm changed <\/p>

16\/01\/2020 11:31 (sandra)<\/b>Complete,but decoration required in approximately one week to allow for drying, <\/p>

16\/01\/2020 11:32 (sandra)<\/b>Tested all stained areas with damp meter and found most were from previous leaks which have been rectified,The stairwell was still wet due to a blocked guttering outlet which is now clear.<\/p>

27\/01\/2020 11:41 (sandra)<\/b>booked for tomorrow <\/p>

28\/01\/2020 14:45 (sandra)<\/b>extractor completely separate and will not come on with lights. it is not designed to work with the lights <\/p>

05\/02\/2020 16:34 (sandra)<\/b>decorating cancelled by Angela by email <\/p>

11\/02\/2020 10:56 (sandra)<\/b>Decorators booked for Thursday <\/p>

13\/02\/2020 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43299","activity_ticket_id":"43365","ticket_reference":"HDT44446","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52678","activity_notes":"fix door handle ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 12:13 (sandra )<\/b>(Ticket Closed)<\/p>

16\/12\/2019 15:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 13:23 (jane)<\/b>Tenant will be home for access tomorrow <\/p>

08\/01\/2020 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43300","activity_ticket_id":"43426","ticket_reference":"HDT44507","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52679","activity_notes":"bedroom door does not close kickboards inkitch need reaffixingwashing machine door to be replaced it was left off after washing machine was changedhallway window stuck closed","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 10:30 (sandra)<\/b>access has been emailed <\/p>

27\/01\/2020 13:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43301","activity_ticket_id":"43398","ticket_reference":"HDT44479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from Flat 5 into Flat 3","ticket_address_1":"flat 5","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52680","activity_notes":"There's a leak from your bathroom which we need to investigate urgently. Flat 3 are badly affected.If you are not in, we will have to enter with management keys.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>

13\/01\/2020 14:22 (jane)<\/b>Fitted new pan connector <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43302","activity_ticket_id":"43394","ticket_reference":"HDT44475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52681","activity_notes":"Please can Roy from Reddan attend the top floor flat due to a leak, the lights have been flickering so the electrics require checking. Call placed by Lillian Goh, a call has also been placed to Roy. ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2019 09:12 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2019 11:27 (sandra)<\/b>This is the area of the leak. Need an access panel.Electrics all ok and leak no where near smoke alarmsPlease also look at the ceiling in the bathroom and the kitchen ceiling when visiting with Dean on Monday<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43303","activity_ticket_id":"43393","ticket_reference":"HDT44474","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52682","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2019 09:06 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 14:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 14:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43304","activity_ticket_id":"43408","ticket_reference":"HDT44489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"flat 3 and 5","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/19","activity_end":"2019-12-16 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52683","activity_notes":"leak into Flat 3","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2019 14:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43305","activity_ticket_id":"43427","ticket_reference":"HDT44508","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shaking washing machine and blind hooks","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/19","activity_end":"2019-12-16 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52684","activity_notes":"shaking washing machine and blind hooks","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2019 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43306","activity_ticket_id":"43428","ticket_reference":"HDT44509","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out and electric towel rail","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/20","activity_end":"2020-01-09 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52685","activity_notes":"lights in kitchen not working (they were out when they moved in so we should replace bulbs) and also heated towel rail not working","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2020 10:43 (sandra)<\/b>kitchen lights and towel rail element ordered by Alan and danny to replace <\/p>

14\/01\/2020 15:40 (sandra)<\/b>THURSDAY MORNING <\/p>

16\/01\/2020 16:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43307","activity_ticket_id":"43429","ticket_reference":"HDT44510","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm needs sim","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/19","activity_end":"2019-12-16 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52686","activity_notes":"need SIM installed for burglar alarm to work - James has the details for who works on this","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43308","activity_ticket_id":"43430","ticket_reference":"HDT44511","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"co2 monitor","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/20","activity_end":"2020-03-06 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52687","activity_notes":"in bedroom, CO monitor to be installed and also the heating controller is not regulating the temperature as it should - can we check the sensors?","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2020 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43309","activity_ticket_id":"43431","ticket_reference":"HDT44512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/12\/19","activity_end":"2019-12-20 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52688","activity_notes":"replace blinds with blackout blinds on back two windows in bedroom and kitchen, redecorate flaking paint by sink in bathroom , check leak in bedroom and reattach cupboard door in kitchen","activity_timesheet":"1","ticket_notes_combined":"

06\/01\/2020 10:15 (sandra)<\/b>black out blinds need to be ordered <\/p>

22\/01\/2020 15:57 (jane)<\/b>Have requested if we can fit the new roller blinds on Friday morning, awaiting a reply from the client.<\/p>

27\/01\/2020 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43310","activity_ticket_id":"43348","ticket_reference":"HDT44429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/19","activity_end":"2019-12-17 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52689","activity_notes":"Check leak in the corner of the bathroom and broken towel rail grout has come out from between the tiles","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 16:03 (sandra)<\/b>Cut out old mastic which could be letting water through and causing damage to wall,Raked out old grout and replaced with new to whole bathroom floor,Reaffixed wall hung heated towel rail using new grub screws<\/p>

12\/12\/2019 16:05 (sandra )<\/b>(Ticket Closed)<\/p>

16\/12\/2019 13:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2019 13:04 (sandra)<\/b>Still leaking <\/p>

17\/12\/2019 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43311","activity_ticket_id":"43432","ticket_reference":"HDT44513","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler not working","ticket_address_1":"Flat 4","ticket_address_2":"3 mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/19","activity_end":"2019-12-17 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52690","activity_notes":"no hot water and heating ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 15:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 15:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43312","activity_ticket_id":"43433","ticket_reference":"HDT44514","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door not closing ","ticket_address_1":"33 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/19","activity_end":"2019-12-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52691","activity_notes":"door closer not working and people are walking in the property","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43313","activity_ticket_id":"43434","ticket_reference":"HDT44515","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closer","ticket_address_1":"30 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/19","activity_end":"2019-12-17 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52692","activity_notes":"door closer not working ","activity_timesheet":"1","ticket_notes_combined":"

17\/12\/2019 11:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43314","activity_ticket_id":"43436","ticket_reference":"HDT44517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights","ticket_address_1":"flat 14","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/19","activity_end":"2019-12-17 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52693","activity_notes":"lights under kitchen cupboard not switching off ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 15:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43315","activity_ticket_id":"43435","ticket_reference":"HDT44516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty flush and door handle ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/12\/19","activity_end":"2019-12-18 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52694","activity_notes":"Molly, can we please raise a job for the faulty toilet flush and broken door handle at Flat 4, 25 Catherine","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2019 10:02 (jane)<\/b>Ideal Standard Flush Plate on order <\/p>

20\/12\/2019 12:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43316","activity_ticket_id":"43437","ticket_reference":"HDT44518","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"lights out ","ticket_address_1":"Beringea","ticket_address_2":"39 Earlham Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/19","activity_end":"2019-12-17 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52695","activity_notes":"2 lights are gone in the office ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43317","activity_ticket_id":"43413","ticket_reference":"HDT44494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 17th December ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/12\/19","activity_end":"2019-12-17 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52696","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:36 (sandra)<\/b>no tenant as yet <\/p>

17\/12\/2019 15:40 (sandra)<\/b>tenant moves in on 14th January <\/p>

19\/12\/2019 09:48 (jane)<\/b>Blind on order, will be in stock, early January <\/p>

02\/01\/2020 16:03 (sandra)<\/b>Roy booked for Friday or Monday <\/p>

07\/01\/2020 09:13 (sandra)<\/b>Extractor fans are ok. 1st one works on a sensor.2nd one works on a timer <\/p>

07\/01\/2020 09:14 (sandra)<\/b>New seals ordered for the boiler <\/p>

07\/01\/2020 10:48 (sandra)<\/b>Roy to return to check towel rail elements <\/p>

09\/01\/2020 10:31 (sandra)<\/b>TOWEL RAIL ELEMENT NEEDS REPLACING <\/p>

20\/01\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

20\/01\/2020 11:44 (jane)<\/b>8 x flue seals and 1No access panel <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43318","activity_ticket_id":"43438","ticket_reference":"HDT44519","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To attend to TV issues - 5No x properties ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"17\/12\/19","activity_end":"2019-12-17 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52697","activity_notes":"We have a 5 flats in 4 different properties having issues with their TV aerial\/signal. Flat 2, 3 Mercer the signal is intermittent to non-existent Flat 3, 126 LA no signal at allFlat 2, 137 LA tenant rang sky who advised her that the issue is with the communal dish. Signal is completely down. Flat 4, 137 LA the freeview channels in the upper rooms freeze Flat 4, 127 LA is able to stream but when switched to usual TV it keeps blanking out","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2019 12:21 (jane)<\/b>Engineer attending on Monday 23rd December, to report to security <\/p>

06\/01\/2020 13:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43319","activity_ticket_id":"43439","ticket_reference":"HDT44520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13358 - Flat 4, 77-78 St Martins Lane","ticket_address_1":"Flat 4, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/19","activity_end":"2019-12-17 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52698","activity_notes":"Replacement built in oven ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2019 10:30 (jane)<\/b>New Oven in stock <\/p>

19\/12\/2019 12:29 (jane)<\/b>New oven being fitted on Friday 20th December via keys <\/p>

23\/12\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43320","activity_ticket_id":"43439","ticket_reference":"HDT44520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13358 - Flat 4, 77-78 St Martins Lane","ticket_address_1":"Flat 4, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/19","activity_end":"2019-12-17 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52699","activity_notes":"Replacement built in oven ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2019 10:30 (jane)<\/b>New Oven in stock <\/p>

19\/12\/2019 12:29 (jane)<\/b>New oven being fitted on Friday 20th December via keys <\/p>

23\/12\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43321","activity_ticket_id":"43440","ticket_reference":"HDT44521","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/19","activity_end":"2019-12-17 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52700","activity_notes":" no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 15:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 15:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43322","activity_ticket_id":"43441","ticket_reference":"HDT44522","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"graffiti removal","ticket_address_1":"Nassau House","ticket_address_2":"Nassau House, 122 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/19","activity_end":"2019-12-17 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52701","activity_notes":"Please attend site to remove graffiti off shopfront","activity_timesheet":"1","ticket_notes_combined":"

18\/12\/2019 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43323","activity_ticket_id":"43442","ticket_reference":"HDT44523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp smell ","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/19","activity_end":"2019-12-17 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52702","activity_notes":"Can someone please go in today and try investigate where the damp smell could be coming from? ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2020 11:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2020 11:19 (sandra)<\/b>Faulty air admittance valve on the stub stack in shower room. Replacement has been ordered and will be fitted on Monday <\/p>

13\/01\/2020 16:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43324","activity_ticket_id":"43443","ticket_reference":"HDT44524","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hob not working ","ticket_address_1":"Flat 4","ticket_address_2":"21a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/19","activity_end":"2019-12-17 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52703","activity_notes":"can you lower the bathroom cabinet ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 16:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43325","activity_ticket_id":"43372","ticket_reference":"HDT44453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/12\/19","activity_end":"2019-12-17 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52704","activity_notes":"tenant moves in on 13th January ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 15:39 (sandra)<\/b>recommendations sent over <\/p>

06\/01\/2020 09:18 (sandra)<\/b>decorating being done 6\/01<\/p>

06\/01\/2020 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43326","activity_ticket_id":"43444","ticket_reference":"HDT44525","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/19","activity_end":"2019-12-18 09:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52705","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2019 09:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43327","activity_ticket_id":"43445","ticket_reference":"HDT44526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 4","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/12\/19","activity_end":"2019-12-18 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52706","activity_notes":"Please the intercom as mentioned before is not working I cannot see who is ringing and cannot open the door as well.If you could please repair it as well would highly appreciate it.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:24 (sandra)<\/b>waiting on tenant <\/p>

21\/01\/2020 14:35 (jane)<\/b>Attended the flat on Friday. Spare parts are required and we should have them by tomorrow hopefully.<\/p>

03\/02\/2020 08:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43328","activity_ticket_id":"43413","ticket_reference":"HDT44494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 17th December ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/12\/19","activity_end":"2019-12-18 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52707","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:36 (sandra)<\/b>no tenant as yet <\/p>

17\/12\/2019 15:40 (sandra)<\/b>tenant moves in on 14th January <\/p>

19\/12\/2019 09:48 (jane)<\/b>Blind on order, will be in stock, early January <\/p>

02\/01\/2020 16:03 (sandra)<\/b>Roy booked for Friday or Monday <\/p>

07\/01\/2020 09:13 (sandra)<\/b>Extractor fans are ok. 1st one works on a sensor.2nd one works on a timer <\/p>

07\/01\/2020 09:14 (sandra)<\/b>New seals ordered for the boiler <\/p>

07\/01\/2020 10:48 (sandra)<\/b>Roy to return to check towel rail elements <\/p>

09\/01\/2020 10:31 (sandra)<\/b>TOWEL RAIL ELEMENT NEEDS REPLACING <\/p>

20\/01\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

20\/01\/2020 11:44 (jane)<\/b>8 x flue seals and 1No access panel <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43329","activity_ticket_id":"43446","ticket_reference":"HDT44527","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate and mould remover","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/12\/19","activity_end":"2019-12-18 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52708","activity_notes":"Can you please arrange for Dean to check on this please. Not sure how many rooms are affected.","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2020 14:12 (sandra )<\/b>(Ticket Closed)<\/p>

13\/01\/2020 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2020 16:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43330","activity_ticket_id":"43447","ticket_reference":"HDT44528","ticket_client":"2087","client_name":"Field House Associates ","ticket_title":"MDR\/JH\/13325 - 2nd Floor, Monmouth Street, 5 Shelton Street ","ticket_address_1":"2nd Floor, Monmouth House, 5 Shelton Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"19\/03\/20","activity_end":"2020-03-19 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52709","activity_notes":"To supply and install 2No floor grommets and tidy up cabling to wall mounted screen to meeting room as discussed on site.","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2020 10:15 (sandra)<\/b>Works have been postponed until March by the client <\/p>

13\/03\/2020 10:27 (sandra)<\/b>emailed Lucy for a new date to start <\/p>

16\/03\/2020 08:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43331","activity_ticket_id":"43448","ticket_reference":"HDT44529","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door is catching on the floor","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/19","activity_end":"2019-12-18 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52710","activity_notes":"the door needs to be shaved slightly to allow the closer to be loosened as it is too tight and is slamming the doorand breaking the intercom release.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 14:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43332","activity_ticket_id":"43266","ticket_reference":"HDT44347","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain is blocked ","ticket_address_1":"Flat 2","ticket_address_2":"94 New Cavendish Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/12\/19","activity_end":"2019-12-18 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52711","activity_notes":"Is it possible for someone to come today? Or first thing tomorrow morning? The drain has competently stopped working and water is going all over the bathroom floor ","activity_timesheet":"1","ticket_notes_combined":"

04\/12\/2019 09:56 (sandra )<\/b>(Ticket Closed)<\/p>

18\/12\/2019 11:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 09:29 (sandra)<\/b>Asked for Friday <\/p>

10\/01\/2020 11:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43333","activity_ticket_id":"43449","ticket_reference":"HDT44530","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from ceiling ","ticket_address_1":"5 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/12\/19","activity_end":"2019-12-18 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52712","activity_notes":"Please raise wo for Reddan to attend to ceiling leak by fire exit door at Rasa Sayang 5 Macclesfield St","activity_timesheet":"1","ticket_notes_combined":"

18\/12\/2019 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43334","activity_ticket_id":"43450","ticket_reference":"HDT44531","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mould","ticket_address_1":"Flat 3","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/19","activity_end":"2019-12-18 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52713","activity_notes":"Please attend to 10 Charlotte Street, Flat 3 to investigate the mould that is occurring.Sharon Would we be able to grant access via management keys or will someone be home to allow access for Reddan ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 15:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43335","activity_ticket_id":"43451","ticket_reference":"HDT44532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blade signage not workig ","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/19","activity_end":"2019-12-18 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52714","activity_notes":"Unit 14 - Modern Shanghai blade signage not working","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2020 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43336","activity_ticket_id":"43452","ticket_reference":"HDT44533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loo not flushing ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/01\/20","activity_end":"2020-01-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52715","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: The loo flush is not working Sandra, please collect keys from site office","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 15:43 (sandra)<\/b>BOOKED FOR 2ND JANUARY WITH KEYS <\/p>

06\/01\/2020 15:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43337","activity_ticket_id":"43413","ticket_reference":"HDT44494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 17th December ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/19","activity_end":"2019-12-18 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52716","activity_notes":"inter-tenancy checks ","activity_timesheet":"1","ticket_notes_combined":"

17\/12\/2019 11:36 (sandra)<\/b>no tenant as yet <\/p>

17\/12\/2019 15:40 (sandra)<\/b>tenant moves in on 14th January <\/p>

19\/12\/2019 09:48 (jane)<\/b>Blind on order, will be in stock, early January <\/p>

02\/01\/2020 16:03 (sandra)<\/b>Roy booked for Friday or Monday <\/p>

07\/01\/2020 09:13 (sandra)<\/b>Extractor fans are ok. 1st one works on a sensor.2nd one works on a timer <\/p>

07\/01\/2020 09:14 (sandra)<\/b>New seals ordered for the boiler <\/p>

07\/01\/2020 10:48 (sandra)<\/b>Roy to return to check towel rail elements <\/p>

09\/01\/2020 10:31 (sandra)<\/b>TOWEL RAIL ELEMENT NEEDS REPLACING <\/p>

20\/01\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

20\/01\/2020 11:44 (jane)<\/b>8 x flue seals and 1No access panel <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43338","activity_ticket_id":"43398","ticket_reference":"HDT44479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from Flat 5 into Flat 3","ticket_address_1":"flat 5","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"18\/12\/19","activity_end":"2019-12-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52717","activity_notes":"There's a leak from your bathroom which we need to investigate urgently. Flat 3 are badly affected.If you are not in, we will have to enter with management keys.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 16:01 (sandra )<\/b>(Ticket Closed)<\/p>

13\/01\/2020 14:22 (jane)<\/b>Fitted new pan connector <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43339","activity_ticket_id":"43453","ticket_reference":"HDT44534","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"door does not lock","ticket_address_1":"10 Slingsby Place Main entrance ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52718","activity_notes":"I urgently need somome to attend to the front door of 10spThe door does not lock itself and it looks like it has slightly dropped. ","activity_timesheet":"1","ticket_notes_combined":"

03\/01\/2020 12:23 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 08:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 09:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43340","activity_ticket_id":"43454","ticket_reference":"HDT44535","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no power","ticket_address_1":"flat 4","ticket_address_2":"33-35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/19","activity_end":"2019-12-19 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52719","activity_notes":"no power ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2019 08:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43341","activity_ticket_id":"43455","ticket_reference":"HDT44536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water coming into common parts ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/19","activity_end":"2019-12-19 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52720","activity_notes":"Just to let you know there appears to be a problem with the roof\/skylight in our building and water is collecting on the stairs between third and fourth floor.","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2019 15:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43342","activity_ticket_id":"43456","ticket_reference":"HDT44537","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"re-mastic shower and back of toilet ","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/19","activity_end":"2019-12-19 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52721","activity_notes":"Can we please attend to replace the mastic in the shower and back of toilet here. It has crackedif at the same time you could have a look at the shower door. It dipped down and have to lift the door to get in or out. ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43343","activity_ticket_id":"43431","ticket_reference":"HDT44512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/12\/19","activity_end":"2019-12-19 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52722","activity_notes":"redecorate flaking paint by sink in bathroom , Flat 7, Second Floor, Goodwins HouseEloise Bondeloise.bond@hotmail.com07828670570","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2020 10:15 (sandra)<\/b>black out blinds need to be ordered <\/p>

22\/01\/2020 15:57 (jane)<\/b>Have requested if we can fit the new roller blinds on Friday morning, awaiting a reply from the client.<\/p>

27\/01\/2020 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43344","activity_ticket_id":"43457","ticket_reference":"HDT44538","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Report to John first week in January","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/01\/20","activity_end":"2020-01-02 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52723","activity_notes":"Can Danny report to John Prendergast first week of January to isolate water to first floor shower please Can this be logged and then booked in for when we are back ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2020 15:06 (sandra )<\/b>(Ticket Closed)<\/p>

16\/01\/2020 10:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2020 10:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43345","activity_ticket_id":"43458","ticket_reference":"HDT44539","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"re-glaze crcked window ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"19\/12\/19","activity_end":"2019-12-19 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52724","activity_notes":"Please can someone attend to a crack in window from in side the store, I believe Mark has attended and made safe with plastic sheeting over the glass but this will need to be replaced. Please can you arrange glazers and confirm eta?","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 12:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43346","activity_ticket_id":"43459","ticket_reference":"HDT44540","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove a hob in the common parts ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/19","activity_end":"2019-12-19 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52725","activity_notes":"REMOVE A HOB IN THE COMMON PARTS AND DISPOSE OF","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43347","activity_ticket_id":"43057","ticket_reference":"HDT44138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 12th December moving in ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/19","activity_end":"2019-12-19 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52726","activity_notes":"checks to be carried out and tenant moves in on the 12th December ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 14:41 (jane)<\/b>Decorating completed <\/p>

16\/12\/2019 13:02 (sandra)<\/b>AWAITING PARTS FOR APPLIANCE <\/p>

23\/12\/2019 13:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43348","activity_ticket_id":"43460","ticket_reference":"HDT44541","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tiles on bathroom floor are coming up","ticket_address_1":"Top floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/12\/19","activity_end":"2019-12-19 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52727","activity_notes":"can you please refit the bathroom tiles that are coming up tenant is moving in tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43349","activity_ticket_id":"43462","ticket_reference":"HDT44543","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"new flush handle ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/12\/19","activity_end":"2019-12-19 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52728","activity_notes":"new flush handle","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43350","activity_ticket_id":"43463","ticket_reference":"HDT44544","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights in bathroom are flickering ","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/19","activity_end":"2019-12-19 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52729","activity_notes":"bathroom lights are flickering ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 13:27 (sandra)<\/b>Look at faulty light in bathroom and order replacement ballest<\/p>

06\/02\/2020 08:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43351","activity_ticket_id":"43453","ticket_reference":"HDT44534","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"door does not lock","ticket_address_1":"10 Slingsby Place Main entrance ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"19\/12\/19","activity_end":"2019-12-19 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52730","activity_notes":"I urgently need somome to attend to the front door of 10spThe door does not lock itself and it looks like it has slightly dropped. ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 12:23 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 08:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 09:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43352","activity_ticket_id":"43372","ticket_reference":"HDT44453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/12\/19","activity_end":"2019-12-19 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52731","activity_notes":"tenant moves in on 13th January ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 15:39 (sandra)<\/b>recommendations sent over <\/p>

06\/01\/2020 09:18 (sandra)<\/b>decorating being done 6\/01<\/p>

06\/01\/2020 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43353","activity_ticket_id":"43464","ticket_reference":"HDT44545","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"dimmer module","ticket_address_1":"Flat 23","ticket_address_2":"Seven Dials Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/19","activity_end":"2019-12-19 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52732","activity_notes":"Replace faulty dimmer module in main roommid day Friday ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 13:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43354","activity_ticket_id":"43465","ticket_reference":"HDT44546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into basement WC","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52733","activity_notes":"Please raise wo for Reddan to investigate and repair leak into Basement WC at 36 Gerrard St. Leak appears to be coming from the main entrance steps","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43355","activity_ticket_id":"43466","ticket_reference":"HDT44547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mains smoke alarm","ticket_address_1":"Top floor Flat ","ticket_address_2":"48 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52734","activity_notes":"Can we please raise a job to install a smoke alarm here? Mains wired?","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2020 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43356","activity_ticket_id":"43468","ticket_reference":"HDT44549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52735","activity_notes":"toilet seat main bathroomboiler Error E12Reaffix shower door to shower","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:10 (sandra)<\/b>repaired toilet seat and shower screen to be ordered <\/p>

23\/12\/2019 13:20 (sandra)<\/b>heating repaired and left working <\/p>

08\/01\/2020 09:32 (sandra)<\/b>shower screen ordered <\/p>

21\/01\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43357","activity_ticket_id":"43468","ticket_reference":"HDT44549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52736","activity_notes":"toilet seat main bathroomboiler Error E12Reaffix shower door to shower","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:10 (sandra)<\/b>repaired toilet seat and shower screen to be ordered <\/p>

23\/12\/2019 13:20 (sandra)<\/b>heating repaired and left working <\/p>

08\/01\/2020 09:32 (sandra)<\/b>shower screen ordered <\/p>

21\/01\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43358","activity_ticket_id":"43469","ticket_reference":"HDT44550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler breakdown","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"wC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52737","activity_notes":"Check boiler as keeps getting error code about the pump?","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 13:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43359","activity_ticket_id":"43471","ticket_reference":"HDT44552","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into restaurant","ticket_address_1":"Cafe Murano","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52738","activity_notes":"leak into restaurant","activity_timesheet":"1","ticket_notes_combined":"

20\/12\/2019 10:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43360","activity_ticket_id":"43472","ticket_reference":"HDT44553","ticket_client":"2021","client_name":"IW Capital Limited ","ticket_title":"leak from flat roof","ticket_address_1":"42 Bruton Place ","ticket_address_2":"Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 6PA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52739","activity_notes":"leak from flat roof, if no repair can be made today can we remove the excess water ","activity_timesheet":"1","ticket_notes_combined":"

03\/01\/2020 16:19 (sandra)<\/b>Moving forward on this. There is a condenser sitting on timber in the gulley.This is restricting rain water flow towards the outlet. This area should be checked on a regular basis (by tenant) by opening the window and checking for any sludge build up.Or Get the condenser moved onto the roof (where it should be) or lifted up to allow better water flow. This method is easier but would still need to be monitored for sludge build up <\/p>

03\/01\/2020 16:20 (sandra)<\/b>returned and replaced ceiling tiles supplied by them <\/p>

06\/01\/2020 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43361","activity_ticket_id":"43473","ticket_reference":"HDT44554","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove and dispose of rubbish","ticket_address_1":"Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52740","activity_notes":"rubbish left by fly tipping","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2019 12:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43362","activity_ticket_id":"43474","ticket_reference":"HDT44555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13361 - Flat 8, 25 Garrick Street ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52741","activity_notes":"To disconnect and remove existing oven and dispose of correctly.To then supply and install new compact Siemens microwave\/oven to match existing, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 15:05 (sandra)<\/b>collecting Wednesday <\/p>

17\/01\/2020 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43363","activity_ticket_id":"43148","ticket_reference":"HDT44229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all Co2 monitors","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/19","activity_end":"2019-12-20 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52742","activity_notes":"check all Co2 monitors in all flats at 32 Wellington as they all seem very high up","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2019 16:14 (sandra)<\/b>(Flat 4, 6 and 2) the alarms are not complaint to EN50292, will be relocated . need to return on Monday <\/p>

16\/12\/2019 15:06 (sandra)<\/b>fLAT 6 BOOKED FOR FRIDAY BEFORE 2 PM WITH TENANT <\/p>

17\/12\/2019 11:16 (sandra)<\/b>Flat 2 and 4 booked for Friday <\/p>

20\/12\/2019 10:14 (sandra)<\/b>FLAT 6 FOR A CO2 ALARMS BOOKED3RD JANUARY BEFORE 10 AM <\/p>

10\/01\/2020 11:10 (sandra)<\/b>Flat 4, booked for Monday morning with the tenant <\/p>

20\/01\/2020 10:23 (sandra)<\/b>JUST FLAT 2 TO BE DONE <\/p>

29\/01\/2020 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 11:05 (jane)<\/b>All flats Co2 alarm positions <\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43364","activity_ticket_id":"43475","ticket_reference":"HDT44556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into dental practise","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/19","activity_end":"2019-12-20 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52743","activity_notes":"leak into dentist practice","activity_timesheet":"1","ticket_notes_combined":"

23\/12\/2019 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43365","activity_ticket_id":"43476","ticket_reference":"HDT44557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in to restaurant","ticket_address_1":"opera quarter ","ticket_address_2":"13-15 Tavistock Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/12\/19","activity_end":"2019-12-20 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52744","activity_notes":"leak into restaurant","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43366","activity_ticket_id":"43477","ticket_reference":"HDT44558","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Various works ","ticket_address_1":"First Floor, 30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/19","activity_end":"2019-12-20 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52745","activity_notes":"To install window boards to first floor toilet area and decorate.To carry out gas safety inspection to first floor ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43367","activity_ticket_id":"43477","ticket_reference":"HDT44558","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Various works ","ticket_address_1":"First Floor, 30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/12\/19","activity_end":"2019-12-20 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52746","activity_notes":"To install window boards to first floor toilet area and decorate.To carry out gas safety inspection to first floor ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43368","activity_ticket_id":"43408","ticket_reference":"HDT44489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"flat 3 and 5","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/19","activity_end":"2019-12-20 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52747","activity_notes":"leak into Flat 3","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2019 14:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43369","activity_ticket_id":"43477","ticket_reference":"HDT44558","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Various works ","ticket_address_1":"First Floor, 30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/19","activity_end":"2019-12-20 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52748","activity_notes":"To carry out gas safety inspection to first floor ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43370","activity_ticket_id":"43425","ticket_reference":"HDT44506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/19","activity_end":"2019-12-20 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52749","activity_notes":" - Signs of leakage in the Walk in Closet - top right hand side of ceiling - Buldging on ceiling in the lounge - top right hand corner - Signs of leakage in the bathroom, above the radiator and on the beam on the right hand side - Update extractor to come on when light is turned on - Paint peeling as a result of previous leakage on wall on Top stairs as well as the skylight","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 09:08 (sandra)<\/b>batteries in alarm changed <\/p>

16\/01\/2020 11:31 (sandra)<\/b>Complete,but decoration required in approximately one week to allow for drying, <\/p>

16\/01\/2020 11:32 (sandra)<\/b>Tested all stained areas with damp meter and found most were from previous leaks which have been rectified,The stairwell was still wet due to a blocked guttering outlet which is now clear.<\/p>

27\/01\/2020 11:41 (sandra)<\/b>booked for tomorrow <\/p>

28\/01\/2020 14:45 (sandra)<\/b>extractor completely separate and will not come on with lights. it is not designed to work with the lights <\/p>

05\/02\/2020 16:34 (sandra)<\/b>decorating cancelled by Angela by email <\/p>

11\/02\/2020 10:56 (sandra)<\/b>Decorators booked for Thursday <\/p>

13\/02\/2020 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43371","activity_ticket_id":"43478","ticket_reference":"HDT44559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm bleeping ","ticket_address_1":"Flat A","ticket_address_2":"5b Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52750","activity_notes":"Please raise a work order for Reddan to attend Flat A - 5B Rupert Court ( 24A Rupert st)Roy, I think it's the battery that needs replacing.","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43372","activity_ticket_id":"43479","ticket_reference":"HDT44560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom light panel not working ","ticket_address_1":"Flat 4.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/12\/19","activity_end":"2019-12-23 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52751","activity_notes":"Still no work on fixing my bathroom light panel? Problem is that with no light the fan does not go on so it will get damp over time. ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 11:50 (sandra)<\/b>new switch ordered <\/p>

07\/01\/2020 13:36 (jane)<\/b>Ordered replacement switch for bathroom<\/p>

08\/01\/2020 16:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43373","activity_ticket_id":"43481","ticket_reference":"HDT44562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No water pressure","ticket_address_1":"19-21 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52752","activity_notes":"no water pressure","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 11:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43374","activity_ticket_id":"43482","ticket_reference":"HDT44563","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak from water tank","ticket_address_1":"22a Devonshire Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52753","activity_notes":"leak from water tank","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2019 09:35 (sandra)<\/b>Roy to order part and Danny to fit after christmas <\/p>

02\/01\/2020 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43375","activity_ticket_id":"43482","ticket_reference":"HDT44563","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak from water tank","ticket_address_1":"22a Devonshire Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/12\/19","activity_end":"2019-12-23 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52754","activity_notes":"leak from water tank","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2019 09:35 (sandra)<\/b>Roy to order part and Danny to fit after christmas <\/p>

02\/01\/2020 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43376","activity_ticket_id":"43483","ticket_reference":"HDT44564","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - front door not secure","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52755","activity_notes":"front door not locking ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2019 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43377","activity_ticket_id":"43484","ticket_reference":"HDT44565","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - front door lock broken ","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52756","activity_notes":"front door lock broken ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2019 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43378","activity_ticket_id":"43485","ticket_reference":"HDT44566","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"door not closing ","ticket_address_1":"36-38 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52757","activity_notes":"door not closing ","activity_timesheet":"1","ticket_notes_combined":"

23\/12\/2019 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43379","activity_ticket_id":"43486","ticket_reference":"HDT44567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52758","activity_notes":"toilet does not flush - as mechanism is brokenlight above the kitchen sink does not work ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 09:14 (sandra)<\/b>temporary repair made and new one to be ordered <\/p>

10\/01\/2020 11:43 (sandra )<\/b>(Ticket Closed)<\/p>

14\/01\/2020 09:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2020 14:19 (sandra)<\/b>further access needed <\/p>

14\/01\/2020 16:08 (sandra)<\/b>booked for Wednesday <\/p>

15\/01\/2020 10:56 (sandra)<\/b>new valve ordered <\/p>

15\/01\/2020 11:15 (jane)<\/b>Flush valve ordered <\/p>

21\/01\/2020 11:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43380","activity_ticket_id":"43487","ticket_reference":"HDT44568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"BOILER ISSUES ","ticket_address_1":"Flat 2 ","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/20","activity_end":"2020-01-06 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52759","activity_notes":"1) is the boiler programmable?2) if not can it be made to be so?","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2020 09:40 (sandra)<\/b>new controller ordered <\/p>

29\/01\/2020 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43381","activity_ticket_id":"43488","ticket_reference":"HDT44569","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water pipe works ","ticket_address_1":"Flat 4","ticket_address_2":"7-9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/12\/19","activity_end":"2019-12-23 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52760","activity_notes":"water pipe works ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 11:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43382","activity_ticket_id":"43489","ticket_reference":"HDT44570","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water leak","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52761","activity_notes":"Please investigate tenant has discovered on top of the bathroom cupboard theres a lot of water and theres also a damp patch on the ceiling. It seems there is a leak coming from somewhere. Tenant is away until 4th Jan Lilian Goh ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 14:53 (sandra)<\/b>This is an on going old problem that has come back. Leaking in 3 different areas but all close by to each other but 3 different problems <\/p>

29\/01\/2020 15:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43383","activity_ticket_id":"43490","ticket_reference":"HDT44571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52762","activity_notes":": Please attend to 38 St Martins lane to take a look at the water collecting on the stairs between third and fourth floor. Appears to be a problem with the roof\/skylight.","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 09:15 (sandra)<\/b>roof leak when raining. NTR to carry out repairs <\/p>

02\/01\/2020 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43384","activity_ticket_id":"43491","ticket_reference":"HDT44572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - blocked sink","ticket_address_1":"Flat 9","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52763","activity_notes":"blocked sink","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2019 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43385","activity_ticket_id":"43492","ticket_reference":"HDT44573","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"toilet door stuck","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52764","activity_notes":"toilet door stuck and someone is inside ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 16:01 (sandra)<\/b>Needs new lock and small repair to door.<\/p>

23\/12\/2019 16:02 (sandra)<\/b>24 not 20 Managed to get occupant out of door.Needs new lock and small repair to door.Also e&a 2nd toilet dooremailed Anwar to proceed <\/p>

02\/01\/2020 13:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43386","activity_ticket_id":"43493","ticket_reference":"HDT44574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet flush is broken ","ticket_address_1":"Flat 4","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/12\/19","activity_end":"2019-12-23 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52765","activity_notes":"toilet flush is broken","activity_timesheet":"1","ticket_notes_combined":"

07\/01\/2020 13:31 (jane)<\/b>New flush valve required, ordered <\/p>

16\/01\/2020 16:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43387","activity_ticket_id":"43494","ticket_reference":"HDT44575","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"mag lock broken ","ticket_address_1":"15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/20","activity_end":"2020-01-02 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52766","activity_notes":"mag lock broken ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:11 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 09:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43388","activity_ticket_id":"43495","ticket_reference":"HDT44576","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"blocked pump","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/12\/19","activity_end":"2019-12-24 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52767","activity_notes":"blocked pump","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43389","activity_ticket_id":"43496","ticket_reference":"HDT44577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water\/heating ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/19","activity_end":"2019-12-27 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52768","activity_notes":"no hot water\/heating ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43390","activity_ticket_id":"43497","ticket_reference":"HDT44578","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"timer switch not working ","ticket_address_1":"First Floor","ticket_address_2":"Fielding House ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/19","activity_end":"2019-12-27 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52769","activity_notes":"First floor Faulty push button timer lag switch ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

02\/01\/2020 09:25 (sandra)<\/b>Replaced. Working ok but may have to adjust timer on switch when worn in.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43391","activity_ticket_id":"43498","ticket_reference":"HDT44579","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no hot water ","ticket_address_1":"20 Crawford Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/19","activity_end":"2019-12-28 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52770","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43392","activity_ticket_id":"43499","ticket_reference":"HDT44580","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"emergency call out - leak","ticket_address_1":"206 Archway Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/19","activity_end":"2019-12-28 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52771","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:31 (sandra)<\/b>She mentioned this has been going on for weeks and now getting worse. Flat 8 boiler has been checked and 6 was below so she asked me what flat I needed access into and I guessed 10.It was not correct Flat 9 is away and the mother staying at flat will not give access. I said to her that it's not leaking into any flats and water is only dribbling down wall so not really an emergency.<\/p>

02\/01\/2020 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43393","activity_ticket_id":"43500","ticket_reference":"HDT44581","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hot water\/heating ","ticket_address_1":"Flat 2","ticket_address_2":"49a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/12\/19","activity_end":"2019-12-30 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52772","activity_notes":"hot water\/heating ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43394","activity_ticket_id":"43501","ticket_reference":"HDT44582","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no heating","ticket_address_1":"Flat 3","ticket_address_2":"41 Goodge Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/20","activity_end":"2020-01-02 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52773","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:37 (sandra)<\/b>Unable to get boiler up and running. Apparently not been working for days and have had ongoing problems recently. Not sure if pump, ignition or fan problem.Pressure ok Supplied tenant with heaters Ryness account 50<\/p>

02\/01\/2020 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43395","activity_ticket_id":"43502","ticket_reference":"HDT44583","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - alarm sounding ","ticket_address_1":"Tank Room ","ticket_address_2":"Quantic House Salusbury road ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/20","activity_end":"2020-01-01 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52774","activity_notes":"alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43396","activity_ticket_id":"43501","ticket_reference":"HDT44582","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no heating","ticket_address_1":"Flat 3","ticket_address_2":"41 Goodge Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/20","activity_end":"2020-01-02 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52775","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:37 (sandra)<\/b>Unable to get boiler up and running. Apparently not been working for days and have had ongoing problems recently. Not sure if pump, ignition or fan problem.Pressure ok Supplied tenant with heaters Ryness account 50<\/p>

02\/01\/2020 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43397","activity_ticket_id":"43492","ticket_reference":"HDT44573","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"toilet door stuck","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/20","activity_end":"2020-01-02 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52776","activity_notes":"toilet door stuck and someone is inside ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 16:01 (sandra)<\/b>Needs new lock and small repair to door.<\/p>

23\/12\/2019 16:02 (sandra)<\/b>24 not 20 Managed to get occupant out of door.Needs new lock and small repair to door.Also e&a 2nd toilet dooremailed Anwar to proceed <\/p>

02\/01\/2020 13:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43398","activity_ticket_id":"43503","ticket_reference":"HDT44584","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"press release door button","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/19","activity_end":"2019-12-27 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52777","activity_notes":"door button","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43399","activity_ticket_id":"43504","ticket_reference":"HDT44585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no power to hob","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/19","activity_end":"2019-12-27 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52778","activity_notes":"no power to hob","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43400","activity_ticket_id":"43505","ticket_reference":"HDT44586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 10th January ","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/20","activity_end":"2020-01-10 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52779","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - 10th January ","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 11:46 (sandra)<\/b>Replaced CO2 alarm <\/p>

14\/01\/2020 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43401","activity_ticket_id":"43505","ticket_reference":"HDT44586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test - 10th January ","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/20","activity_end":"2020-01-10 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52780","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test - 10th January ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 11:46 (sandra)<\/b>Replaced CO2 alarm <\/p>

14\/01\/2020 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43402","activity_ticket_id":"43506","ticket_reference":"HDT44587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shopfront ","ticket_address_1":"64 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/20","activity_end":"2020-01-02 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52781","activity_notes":"shopfront stall riser repairs ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 15:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43403","activity_ticket_id":"43507","ticket_reference":"HDT44588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate protection brackets around gas pipe","ticket_address_1":"outside Pizza Express","ticket_address_2":"29 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/20","activity_end":"2020-01-02 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52782","activity_notes":"reinstate protection brackets around gas pipe","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43404","activity_ticket_id":"43508","ticket_reference":"HDT44589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights not working ","ticket_address_1":"South Service yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/20","activity_end":"2020-01-02 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52783","activity_notes":"lights not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 10:24 (sandra)<\/b>temporary made and part ordered <\/p>

03\/01\/2020 10:35 (sandra)<\/b>Investigate lights tripping power out, test and find faulty fitting disconnect fitting and order new one<\/p>

05\/02\/2020 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43405","activity_ticket_id":"43508","ticket_reference":"HDT44589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights not working ","ticket_address_1":"South Service yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52784","activity_notes":"lights not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 10:24 (sandra)<\/b>temporary made and part ordered <\/p>

03\/01\/2020 10:35 (sandra)<\/b>Investigate lights tripping power out, test and find faulty fitting disconnect fitting and order new one<\/p>

05\/02\/2020 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43406","activity_ticket_id":"43509","ticket_reference":"HDT44590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lion light timer ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/20","activity_end":"2020-01-02 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52785","activity_notes":"lion light timer Please raise a work order for Reddan to check on the Lion lights timer. Lights are meant to light up daily at 4pm but failed.Reddan, the timer is situated in electric cupboard of 68 Shaftesbury.","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 09:22 (sandra)<\/b>No power to the fittings. cable from 68 common parts looks like it has been cut out by the builders<\/p>

03\/01\/2020 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43407","activity_ticket_id":"43509","ticket_reference":"HDT44590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lion light timer ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52786","activity_notes":"lion light timer Please raise a work order for Reddan to check on the Lion lights timer. Lights are meant to light up daily at 4pm but failed.Reddan, the timer is situated in electric cupboard of 68 Shaftesbury.","activity_timesheet":"1","ticket_notes_combined":"

03\/01\/2020 09:22 (sandra)<\/b>No power to the fittings. cable from 68 common parts looks like it has been cut out by the builders<\/p>

03\/01\/2020 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43408","activity_ticket_id":"43510","ticket_reference":"HDT44591","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into property","ticket_address_1":"Flat 7","ticket_address_2":"25 Luxborough Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/01\/20","activity_end":"2020-01-02 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52787","activity_notes":"leak into property","activity_timesheet":"1","ticket_notes_combined":"

03\/01\/2020 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43409","activity_ticket_id":"43511","ticket_reference":"HDT44592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 13th January","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/20","activity_end":"2020-01-13 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52788","activity_notes":"inter-tenancy checks to be carried out on 13th January","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2020 08:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43410","activity_ticket_id":"43512","ticket_reference":"HDT44593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 17th February","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/20","activity_end":"2020-01-27 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52789","activity_notes":"inter-tenancy checks - 27th January","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 16:22 (sandra)<\/b>SENT OVER AND AWAITING CONFIRMATION TO CONTINUE <\/p>

04\/02\/2020 08:20 (sandra)<\/b>emailed Charlotte to ask if we can proceed <\/p>

07\/02\/2020 15:28 (sandra)<\/b>Blinds have been ordered <\/p>

10\/02\/2020 14:12 (jane)<\/b>Blind on order for kitchen - 5 working days <\/p>

14\/02\/2020 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43411","activity_ticket_id":"43513","ticket_reference":"HDT44594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 3rd February","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/20","activity_end":"2020-02-03 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52790","activity_notes":"inter-tenancy checks - 3rd February","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43412","activity_ticket_id":"43514","ticket_reference":"HDT44595","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13332 - 29 Wardour Street ","ticket_address_1":"29 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/20","activity_end":"2020-01-02 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52791","activity_notes":"To allow for an engineer to attend the above site once reinstatement works have been completed by the appointed gas supplier. To then re-instate 2No: heavy duty steel angle brackets back to wall with the use of chemical fixings and an additional steel bracing bar support housing gas pipe work adjacent to entrance door on external elevation as directed.","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2020 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43413","activity_ticket_id":"43515","ticket_reference":"HDT44596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from ceiling ","ticket_address_1":"Flat 4 & flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52792","activity_notes":"Please raise a work order for Reddan to investigate a leak from the ceiling.Sandra, please arrange for Friday from 1pm. Tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2020 11:45 (sandra)<\/b>Leak into flat 4 is in 3 places. Two in the lounge and one in the bedroom. Roof is brand new but if you look at the photos you can see why it is leaking. Lightning conductor. Passes through roof and no protection around it. Water would just run down conductor.Roof chimney Pointing needs doing. Why diidnt roofing contractors do this when scaffolding was up?? This also applies to leak in the bedroom from the terrace gulley area which was safer to do when scaffolding was in place.<\/p>

03\/01\/2020 11:46 (sandra)<\/b>This is the same as flat 4 New roof But missed pointing in flashing on chimney breast. Also there is a smoke vent (I think) which has temp timber covering it. This is very close to the leak. Why wasn't it finished?To get onto the roof to carry out these repairs is now unsafe to do so without scaffolding.Also leak into bedroom from roof terrace. This is probably due to a broken roof slate. Needs new Welsh slate. This is easy and safe to do once we have the welsh slate <\/p>

03\/01\/2020 11:46 (sandra)<\/b>new slate to be ordered <\/p>

06\/01\/2020 10:55 (sandra)<\/b>three controllers fitted.two fitted and one to follow <\/p>

06\/01\/2020 11:47 (sandra)<\/b>Leaks into flat. Need quote<\/p>

16\/01\/2020 11:31 (sandra)<\/b>Still waiting to dry out<\/p>

27\/01\/2020 11:41 (sandra)<\/b>lilian has asked for the decorating to be left until she returns<\/p>

30\/01\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43414","activity_ticket_id":"43516","ticket_reference":"HDT44597","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"door not closing ","ticket_address_1":"4 Matthew Park Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"02\/01\/20","activity_end":"2020-01-02 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52793","activity_notes":"door not closing ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2020 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43415","activity_ticket_id":"43517","ticket_reference":"HDT44598","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"two light fixtures in hall ","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/20","activity_end":"2020-01-02 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52794","activity_notes":"We have two light fixtures in our hall way that need fixing. One needs to have a bulb replaced, and the other is emitting a buzzing sound. Weve have this issue before and Ive been informed it is something to do with the transformer. Please could we get someone out either today or tomorrow to have a look. ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2020 15:08 (sandra)<\/b>Replaced blown lamp on 2nd floor and order replacement emergency light ballest for fitting at top of staircase 2nd floor<\/p>

15\/01\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43416","activity_ticket_id":"43518","ticket_reference":"HDT44599","ticket_client":"1961","client_name":"August Equity","ticket_title":"toilet not flushing ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/01\/20","activity_end":"2020-01-02 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52795","activity_notes":"toilet not flushing I just wanted to report that one of the gents toilets is not flushing. The door has been locked from the outside to prevent anyone from using it.","activity_timesheet":"1","ticket_notes_combined":"

06\/01\/2020 10:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43417","activity_ticket_id":"43399","ticket_reference":"HDT44480","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water coming through the extractor ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"02\/01\/20","activity_end":"2020-01-02 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52796","activity_notes":"Our guest has reported water coming through the extractor fan in the bathroom. Please arrange for this to be look at today","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2019 11:36 (sandra)<\/b>There is a flat above and have run water in the bath, toilet and hand basin but did not leak. I guess it is a problem with the flue and did try to access the roof. Not sure why it is by passing flat 4 Further investigation is required <\/p>

18\/12\/2019 11:46 (sandra)<\/b>Returned today and very difficult to get onto roof. Following last night's rain fall I am pleased that no water leaked into the flat. Need to identify which flue is causing the problem but all look ok on the roof. Need access into flat 3 to leaves extractor on so we can identify which which one it is. Will need assistance for this make things a little easier as one on roof and one in flat<\/p>

02\/01\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43418","activity_ticket_id":"43520","ticket_reference":"HDT44601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"towel rail not working ","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/20","activity_end":"2020-01-06 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52797","activity_notes":"we have the same issue in the above apartment. It as if the rails have been wired & by passed the spur switch so even when turned off, they stay hot.","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2020 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43419","activity_ticket_id":"43400","ticket_reference":"HDT44481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/20","activity_end":"2020-03-06 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52798","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>

03\/01\/2020 09:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2020 09:26 (sandra)<\/b>Booked for 6th March <\/p>

06\/03\/2020 15:58 (sandra)<\/b>Smoke co2 and pat test<\/p>

12\/03\/2020 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43420","activity_ticket_id":"43400","ticket_reference":"HDT44481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/20","activity_end":"2020-03-06 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52799","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2019 09:05 (sandra )<\/b>(Ticket Closed)<\/p>

03\/01\/2020 09:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2020 09:26 (sandra)<\/b>Booked for 6th March <\/p>

06\/03\/2020 15:58 (sandra)<\/b>Smoke co2 and pat test<\/p>

12\/03\/2020 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43421","activity_ticket_id":"43515","ticket_reference":"HDT44596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from ceiling ","ticket_address_1":"Flat 4 & flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/20","activity_end":"2020-01-03 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52800","activity_notes":"Please raise a work order for Reddan to investigate a leak from the ceiling.Sandra, please arrange for Friday from 1pm. Tenant is in for access.Flat 6 is also leaking New Controller needed - Mike to install ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2020 11:45 (sandra)<\/b>Leak into flat 4 is in 3 places. Two in the lounge and one in the bedroom. Roof is brand new but if you look at the photos you can see why it is leaking. Lightning conductor. Passes through roof and no protection around it. Water would just run down conductor.Roof chimney Pointing needs doing. Why diidnt roofing contractors do this when scaffolding was up?? This also applies to leak in the bedroom from the terrace gulley area which was safer to do when scaffolding was in place.<\/p>

03\/01\/2020 11:46 (sandra)<\/b>This is the same as flat 4 New roof But missed pointing in flashing on chimney breast. Also there is a smoke vent (I think) which has temp timber covering it. This is very close to the leak. Why wasn't it finished?To get onto the roof to carry out these repairs is now unsafe to do so without scaffolding.Also leak into bedroom from roof terrace. This is probably due to a broken roof slate. Needs new Welsh slate. This is easy and safe to do once we have the welsh slate <\/p>

03\/01\/2020 11:46 (sandra)<\/b>new slate to be ordered <\/p>

06\/01\/2020 10:55 (sandra)<\/b>three controllers fitted.two fitted and one to follow <\/p>

06\/01\/2020 11:47 (sandra)<\/b>Leaks into flat. Need quote<\/p>

16\/01\/2020 11:31 (sandra)<\/b>Still waiting to dry out<\/p>

27\/01\/2020 11:41 (sandra)<\/b>lilian has asked for the decorating to be left until she returns<\/p>

30\/01\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43422","activity_ticket_id":"43521","ticket_reference":"HDT44602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock has been broken ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/01\/20","activity_end":"2020-01-03 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52801","activity_notes":"lock has been broken, building easily entered","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2020 09:05 (sandra)<\/b>Parts ordered returning 6\/1<\/p>

13\/01\/2020 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43423","activity_ticket_id":"43522","ticket_reference":"HDT44603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - door lock broken ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52802","activity_notes":"door lock broken","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43424","activity_ticket_id":"43523","ticket_reference":"HDT44604","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"emergency call out - lights in common parts out","ticket_address_1":"14 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52803","activity_notes":"lights in common parts out ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43425","activity_ticket_id":"43524","ticket_reference":"HDT44605","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"Replace light bulbs","ticket_address_1":"1-3 Mortimer Street ","ticket_address_2":"1st Floor ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3IA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52804","activity_notes":"replace light bulbs","activity_timesheet":"1","ticket_notes_combined":"

07\/01\/2020 12:54 (sandra)<\/b>Unfortunately light under counter not working. Ryness in Goodge st does not have the fitting but apparently old Compton st does Return tomorrow to fit if fitting is correct<\/p>

07\/01\/2020 12:55 (sandra)<\/b>replaced bulbs as requested <\/p>

09\/01\/2020 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43426","activity_ticket_id":"43525","ticket_reference":"HDT44606","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"door closure and flat roof","ticket_address_1":"2-6 Bridge Street ","ticket_address_2":"hemel Hempstead ","ticket_town":"London","ticket_county":"","ticket_postcode":"HP1 1EF","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/20","activity_end":"2020-01-28 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52805","activity_notes":"Can you arrange for someone to attend to the above and install a door closer to the attached door please.I would like a robust door closer if possible, Whilst there can they also pop into the charity shop (Childrens Air ambulance) and check if the flat roof above the mens toilet is still leaking and if so can they advise in what needs to be done to have repaired.Let me know when someone can attend as I will meet them at the property.","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43427","activity_ticket_id":"43526","ticket_reference":"HDT44607","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Gas Test Certificate","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/20","activity_end":"2020-02-05 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52806","activity_notes":"Gas Safety Test ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43428","activity_ticket_id":"43527","ticket_reference":"HDT44608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire curtain not responding ","ticket_address_1":"Unit 13","ticket_address_2":"Central Cross Newport Sandringham","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"03\/01\/20","activity_end":"2020-01-03 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52807","activity_notes":"fire curtain not responding","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43429","activity_ticket_id":"43528","ticket_reference":"HDT44609","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - burning smell","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52808","activity_notes":"burning smell ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43430","activity_ticket_id":"43529","ticket_reference":"HDT44610","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler is showing E9 error","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/20","activity_end":"2020-01-03 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52809","activity_notes":"To my knowledge the heat exchanger was changed on this boiler on the 17th December, however it has lost pressure again. E9 error code comes up on the boiler and there is no pressure left in the boiler what so ever.Would Mike be able to come and take a look at this today please? He did the work on it in December and it being Friday, the tenant should not be without hot water and heating for the entire weekend.Please let me know.","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 14:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43431","activity_ticket_id":"43530","ticket_reference":"HDT44611","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal","ticket_address_1":"37 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/20","activity_end":"2020-01-03 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52810","activity_notes":"remove settee from premises","activity_timesheet":"1","ticket_notes_combined":"

03\/01\/2020 12:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43432","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/20","activity_end":"2020-01-09 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52811","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on 10th Jan 2020.Sandra, please make necessary arrangements.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43433","activity_ticket_id":"43532","ticket_reference":"HDT44613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/20","activity_end":"2020-02-20 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52812","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

03\/01\/2020 13:53 (sandra)<\/b>booked 20th February <\/p>

21\/02\/2020 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43434","activity_ticket_id":"43532","ticket_reference":"HDT44613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/20","activity_end":"2020-02-20 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52813","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 13:53 (sandra)<\/b>booked 20th February <\/p>

21\/02\/2020 11:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43435","activity_ticket_id":"43533","ticket_reference":"HDT44614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52814","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2020 11:26 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 15:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2020 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43436","activity_ticket_id":"43533","ticket_reference":"HDT44614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52815","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2020 11:26 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 15:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2020 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43437","activity_ticket_id":"43534","ticket_reference":"HDT44615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52816","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2020 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43438","activity_ticket_id":"43534","ticket_reference":"HDT44615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52817","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2020 11:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43439","activity_ticket_id":"43535","ticket_reference":"HDT44616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52818","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2020 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43440","activity_ticket_id":"43535","ticket_reference":"HDT44616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52819","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2020 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43441","activity_ticket_id":"43536","ticket_reference":"HDT44617","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrad Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/20","activity_end":"2020-02-13 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52820","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2020 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43442","activity_ticket_id":"43536","ticket_reference":"HDT44617","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrad Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/20","activity_end":"2020-02-13 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52821","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43443","activity_ticket_id":"43537","ticket_reference":"HDT44618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/20","activity_end":"2020-02-21 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52822","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2020 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43444","activity_ticket_id":"43537","ticket_reference":"HDT44618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/20","activity_end":"2020-02-21 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52823","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2020 14:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43445","activity_ticket_id":"43538","ticket_reference":"HDT44619","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gas safety test","ticket_address_1":"Quadrant Business Centre","ticket_address_2":"unit 22-27","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/20","activity_end":"2020-01-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52824","activity_notes":"gas safety test ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43446","activity_ticket_id":"43539","ticket_reference":"HDT44620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"FLAT 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/20","activity_end":"2020-03-06 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52825","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43447","activity_ticket_id":"43539","ticket_reference":"HDT44620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"FLAT 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/20","activity_end":"2020-03-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52826","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 10:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43448","activity_ticket_id":"43540","ticket_reference":"HDT44621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/20","activity_end":"2020-03-05 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52827","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 15:57 (sandra)<\/b>Under counter fridge alignment and fixing ect.<\/p>

06\/03\/2020 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43449","activity_ticket_id":"43540","ticket_reference":"HDT44621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/20","activity_end":"2020-03-05 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52828","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 15:57 (sandra)<\/b>Under counter fridge alignment and fixing ect.<\/p>

06\/03\/2020 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43450","activity_ticket_id":"43541","ticket_reference":"HDT44622","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"94 Shafesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/20","activity_end":"2020-03-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52829","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43451","activity_ticket_id":"43541","ticket_reference":"HDT44622","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"94 Shafesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/20","activity_end":"2020-03-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52830","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43452","activity_ticket_id":"43542","ticket_reference":"HDT44623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/20","activity_end":"2020-03-05 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52831","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43453","activity_ticket_id":"43542","ticket_reference":"HDT44623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/20","activity_end":"2020-03-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52832","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43454","activity_ticket_id":"43543","ticket_reference":"HDT44624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/20","activity_end":"2020-03-06 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52833","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43455","activity_ticket_id":"43543","ticket_reference":"HDT44624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/20","activity_end":"2020-03-06 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52834","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 10:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43456","activity_ticket_id":"43544","ticket_reference":"HDT44625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 3","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52835","activity_notes":"We noticed today the attached stains on our bedroom ceiling. Probably something leaking from apartment above again.","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 16:42 (sandra)<\/b>There has been two leaks into flat 3. One into the kitchen which I believe was from the bathroom and 2nd leak into the bedroom of flat 3. The 2nd leak into the bedroom which is in between the bathroom and the gulley. The bathroom repairs have been done and maybe the bath panel should come off and check underneath. In the gulley was a large trough which was restricting the flow of water to the outlet which was clear. During heavy rain this trough would allow a build up of water and I believe the cause of the damp in the bedroom ceiling.Tenants are away in flat 2 and the real test is when they return and start using their bathroom.<\/p>

03\/01\/2020 16:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43457","activity_ticket_id":"43519","ticket_reference":"HDT44600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/01\/20","activity_end":"2020-01-09 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52836","activity_notes":"One is in the bathroom ceiling and the other by the wardrobe - bulbs need changing Also the drainage in the bath tub is getting slow and I was not able to fix it with a plungerLastly, the stains on the walls are back in the bedroom and kitchen after the walls were re-painted ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2020 16:47 (sandra)<\/b>emailed tenant for access Wednesday 8th <\/p>

08\/01\/2020 16:32 (sandra)<\/b>Replaced bulbs <\/p>

13\/01\/2020 16:47 (jane)<\/b>Cleaned waste pipes and replaced bulbs <\/p>

27\/01\/2020 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43458","activity_ticket_id":"43519","ticket_reference":"HDT44600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52837","activity_notes":"One is in the bathroom ceiling and the other by the wardrobe - bulbs need changing Also the drainage in the bath tub is getting slow and I was not able to fix it with a plungerLastly, the stains on the walls are back in the bedroom and kitchen after the walls were re-painted ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2020 16:47 (sandra)<\/b>emailed tenant for access Wednesday 8th <\/p>

08\/01\/2020 16:32 (sandra)<\/b>Replaced bulbs <\/p>

13\/01\/2020 16:47 (jane)<\/b>Cleaned waste pipes and replaced bulbs <\/p>

27\/01\/2020 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43459","activity_ticket_id":"43545","ticket_reference":"HDT44626","ticket_client":"2093","client_name":"Ekstasy Ltd ","ticket_title":"office sink blocked ","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"Second floor rear office ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3PY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/01\/20","activity_end":"2020-01-03 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52838","activity_notes":"office sink blocked ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2020 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43460","activity_ticket_id":"43546","ticket_reference":"HDT44627","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52839","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 16:53 (sandra)<\/b>waiting for update.<\/p>

07\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43461","activity_ticket_id":"43547","ticket_reference":"HDT44628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine and dishwasher ","ticket_address_1":"Flat 4.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/20","activity_end":"2020-01-03 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52840","activity_notes":"washing machine and dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 09:26 (sandra)<\/b>The washer Dryer is a 'Neff' machine Dishwasher is a Bosch Unfortunately the light switch is broken and needs new but shop is now closed but I believe is open boxing day<\/p>

10\/01\/2020 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43462","activity_ticket_id":"43548","ticket_reference":"HDT44629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13262 - 5 Gerrard Street","ticket_address_1":"5 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/20","activity_end":"2020-01-03 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52841","activity_notes":"Works to shop-frontTo allow to attend the above site, supply and install new low level moulding to external face of shop-frontwhere currently missing, all to match in with existing.Prime all bare timbers followed by 1No undercoat and 1No colour match top coat.To install additional supports to the underside of the low level moulding throughout it's entire length foradditional strength.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 08:12 (jane)<\/b>Parts on order <\/p>

22\/01\/2020 14:22 (jane)<\/b>Works commencing on Thursday 23rd Jan<\/p>

29\/01\/2020 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43463","activity_ticket_id":"43549","ticket_reference":"HDT44630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - alarm sounding ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/01\/20","activity_end":"2020-01-06 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52842","activity_notes":"alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2020 08:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43464","activity_ticket_id":"43516","ticket_reference":"HDT44597","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"door not closing ","ticket_address_1":"4 Matthew Park Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"06\/01\/20","activity_end":"2020-01-06 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52843","activity_notes":"door not closing ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2020 10:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43465","activity_ticket_id":"43550","ticket_reference":"HDT44631","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Common parts redecoration ","ticket_address_1":"5\/7 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/01\/20","activity_end":"2020-01-06 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52844","activity_notes":"Common parts staircase To make good 15 holes throughout staircase following works done by electricians, and redecorate to match existing ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2020 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43466","activity_ticket_id":"43551","ticket_reference":"HDT44632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom has stopped working ","ticket_address_1":"Flat 2","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"06\/01\/20","activity_end":"2020-01-06 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52845","activity_notes":"intercom has stopped working baillie.walsh@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43467","activity_ticket_id":"43552","ticket_reference":"HDT44633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler issues","ticket_address_1":"Townhouse ","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/20","activity_end":"2020-01-06 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52846","activity_notes":"boiler issues","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2020 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43468","activity_ticket_id":"43322","ticket_reference":"HDT44403","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty blind","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52847","activity_notes":"faulty blind ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2019 12:12 (sandra )<\/b>(Ticket Closed)<\/p>

06\/01\/2020 09:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/01\/2020 09:59 (sandra)<\/b>New blind ordered <\/p>

06\/01\/2020 10:06 (jane)<\/b>Blind on order, 5 days lead-time<\/p>

22\/01\/2020 14:34 (jane)<\/b>Have requested if we can fit on Thursday afternoon, awaiting a reply from the client <\/p>

22\/01\/2020 15:30 (jane)<\/b>Engineer attending on Thursday afternoon via keys <\/p>

24\/01\/2020 12:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43469","activity_ticket_id":"43373","ticket_reference":"HDT44454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/01\/20","activity_end":"2020-01-06 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52848","activity_notes":"tenant moves in on 13th january ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:58 (sandra)<\/b>I've just fitted the replacement filling loop, as required, however there is a couple of observations that need reporting. There's an isolation valve between the unvented cylinder and expansion vessel, which doesn't comply with building regulations. And the compartment housing the aztec boiler is extremely hot, which requires venting. <\/p>

08\/01\/2020 16:31 (sandra)<\/b>NEW TOILET SEAT ON ORDER <\/p>

13\/01\/2020 08:44 (sandra)<\/b>Roy has broken mirror on the face of the door. Removed the door and sent it to be repaired <\/p>

13\/01\/2020 14:15 (sandra)<\/b>supplied and fitted new towel rail element <\/p>

13\/01\/2020 14:16 (sandra)<\/b>mirror and cabinet door in for repair<\/p>

14\/01\/2020 10:00 (sandra)<\/b>new board for the boiler <\/p>

16\/01\/2020 16:53 (jane)<\/b>Supplied temporary heaters <\/p>

20\/01\/2020 10:22 (sandra)<\/b>emailed for access Tuesday <\/p>

21\/01\/2020 10:49 (jane)<\/b>PCB went to quote <\/p>

29\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43470","activity_ticket_id":"43553","ticket_reference":"HDT44634","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken window frame","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/20","activity_end":"2020-01-06 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52849","activity_notes":"broken window frame ","activity_timesheet":"1","ticket_notes_combined":"

07\/01\/2020 12:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43471","activity_ticket_id":"43554","ticket_reference":"HDT44635","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"office door ","ticket_address_1":"First Floor office ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/20","activity_end":"2020-01-06 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52850","activity_notes":": Please attend site today as the door to the offices on the 1st floor has been broken into and will need repairing or replacing","activity_timesheet":"1","ticket_notes_combined":"

07\/01\/2020 08:11 (jane )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 13:53 (jane)<\/b>New door now requires redecoration <\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43472","activity_ticket_id":"43480","ticket_reference":"HDT44561","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - leak","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/19","activity_end":"2019-12-23 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52851","activity_notes":"leak into corridor by the desk","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2019 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43473","activity_ticket_id":"43373","ticket_reference":"HDT44454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/01\/20","activity_end":"2020-01-06 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52852","activity_notes":"tenant moves in on 13th january ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:58 (sandra)<\/b>I've just fitted the replacement filling loop, as required, however there is a couple of observations that need reporting. There's an isolation valve between the unvented cylinder and expansion vessel, which doesn't comply with building regulations. And the compartment housing the aztec boiler is extremely hot, which requires venting. <\/p>

08\/01\/2020 16:31 (sandra)<\/b>NEW TOILET SEAT ON ORDER <\/p>

13\/01\/2020 08:44 (sandra)<\/b>Roy has broken mirror on the face of the door. Removed the door and sent it to be repaired <\/p>

13\/01\/2020 14:15 (sandra)<\/b>supplied and fitted new towel rail element <\/p>

13\/01\/2020 14:16 (sandra)<\/b>mirror and cabinet door in for repair<\/p>

14\/01\/2020 10:00 (sandra)<\/b>new board for the boiler <\/p>

16\/01\/2020 16:53 (jane)<\/b>Supplied temporary heaters <\/p>

20\/01\/2020 10:22 (sandra)<\/b>emailed for access Tuesday <\/p>

21\/01\/2020 10:49 (jane)<\/b>PCB went to quote <\/p>

29\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43474","activity_ticket_id":"43519","ticket_reference":"HDT44600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/01\/20","activity_end":"2020-01-06 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52853","activity_notes":"One is in the bathroom ceiling and the other by the wardrobe - bulbs need changing Also the drainage in the bath tub is getting slow and I was not able to fix it with a plungerLastly, the stains on the walls are back in the bedroom and kitchen after the walls were re-painted ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2020 16:47 (sandra)<\/b>emailed tenant for access Wednesday 8th <\/p>

08\/01\/2020 16:32 (sandra)<\/b>Replaced bulbs <\/p>

13\/01\/2020 16:47 (jane)<\/b>Cleaned waste pipes and replaced bulbs <\/p>

27\/01\/2020 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43475","activity_ticket_id":"43413","ticket_reference":"HDT44494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 17th December ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/20","activity_end":"2020-01-06 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52854","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:36 (sandra)<\/b>no tenant as yet <\/p>

17\/12\/2019 15:40 (sandra)<\/b>tenant moves in on 14th January <\/p>

19\/12\/2019 09:48 (jane)<\/b>Blind on order, will be in stock, early January <\/p>

02\/01\/2020 16:03 (sandra)<\/b>Roy booked for Friday or Monday <\/p>

07\/01\/2020 09:13 (sandra)<\/b>Extractor fans are ok. 1st one works on a sensor.2nd one works on a timer <\/p>

07\/01\/2020 09:14 (sandra)<\/b>New seals ordered for the boiler <\/p>

07\/01\/2020 10:48 (sandra)<\/b>Roy to return to check towel rail elements <\/p>

09\/01\/2020 10:31 (sandra)<\/b>TOWEL RAIL ELEMENT NEEDS REPLACING <\/p>

20\/01\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

20\/01\/2020 11:44 (jane)<\/b>8 x flue seals and 1No access panel <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43476","activity_ticket_id":"43555","ticket_reference":"HDT44636","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"slow running drains","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/20","activity_end":"2020-01-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52855","activity_notes":"slow running drains First thing Friday morning ","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43477","activity_ticket_id":"43556","ticket_reference":"HDT44637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hatch is opening ","ticket_address_1":"2nd Floor ","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/20","activity_end":"2020-01-06 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52856","activity_notes":"Please attend to 38 St martin lane at look at the hatch is opening. This is outside the office in the communal area.","activity_timesheet":"1","ticket_notes_combined":"

07\/01\/2020 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43478","activity_ticket_id":"43557","ticket_reference":"HDT44638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrics ","ticket_address_1":"Elegant Beauty","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/20","activity_end":"2020-01-06 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52857","activity_notes":"Please raise wo for Reddan to attend Elegant Beauty Salon, 37\/38 Gerrard St to read utility all meters, make safe electrics and turn off as tenants have left","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 16:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43479","activity_ticket_id":"43545","ticket_reference":"HDT44626","ticket_client":"2093","client_name":"Ekstasy Ltd ","ticket_title":"office sink blocked ","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"Second floor rear office ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3PY","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/01\/20","activity_end":"2020-01-06 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52858","activity_notes":"office sink blocked ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2020 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43480","activity_ticket_id":"43558","ticket_reference":"HDT44639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in kitchen area ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/01\/20","activity_end":"2020-01-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52859","activity_notes":"leak in kitchen area","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 13:34 (jane)<\/b>Leak investigation, new water heater to be ordered<\/p>

08\/01\/2020 09:34 (sandra)<\/b>water heater to be fitted Thursday <\/p>

10\/01\/2020 10:29 (sandra)<\/b>Supplied and fitted new water heater<\/p>

20\/01\/2020 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43481","activity_ticket_id":"43559","ticket_reference":"HDT44640","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13365 - 22 Devonshire Street","ticket_address_1":"22 Devonshire Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/01\/20","activity_end":"2020-01-16 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52860","activity_notes":"To isolate water supply to water tank, drain down and supply and fit a new 15mm ball-valve, refill tank, commission and leave in full working order,","activity_timesheet":"1","ticket_notes_combined":"

16\/01\/2020 13:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43482","activity_ticket_id":"43560","ticket_reference":"HDT44641","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"step is a trip hazard ","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 4PD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/20","activity_end":"2020-01-06 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52861","activity_notes":"Weve noticed this broken step leading up to the first floor - its quite a trip hazard and I wonder if you could send someone to repair it as soon as possible?","activity_timesheet":"1","ticket_notes_combined":"

07\/01\/2020 13:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43483","activity_ticket_id":"43561","ticket_reference":"HDT44642","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"main front door magnet ","ticket_address_1":"2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 4PD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/20","activity_end":"2020-01-06 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52862","activity_notes":"Can you arrange for someone to attend to the above and fix the magnet that holds the main front door open please, It just needs to be refixed.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 13:25 (jane)<\/b>Arranging for specialist to attend to repair broken back box on mag lock<\/p>

15\/01\/2020 11:53 (sandra)<\/b>new parts ordered <\/p>

21\/01\/2020 15:46 (jane)<\/b>Emailed client asking if we can fit the new part on Thursday morning <\/p>

22\/01\/2020 09:39 (jane)<\/b>Engineers attending on Thursday morning at 8:30am <\/p>

27\/01\/2020 16:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43484","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/01\/20","activity_end":"2020-01-06 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52863","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on 10th Jan 2020.Sandra, please make necessary arrangements.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43485","activity_ticket_id":"43562","ticket_reference":"HDT44643","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water heater leak","ticket_address_1":"112a Shaftesbury Avenue ","ticket_address_2":"Shop Unit ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/20","activity_end":"2020-01-06 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52864","activity_notes":"water heater leak","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 14:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43486","activity_ticket_id":"43470","ticket_reference":"HDT44551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"detached smoke alarm","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/01\/20","activity_end":"2020-01-06 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52865","activity_notes":", detached smoke alarm in bedroom to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 16:40 (sandra)<\/b>Access asked for twice <\/p>

10\/01\/2020 12:53 (sandra)<\/b>twice emailed tenant no reply. emailed client on how to proceed.<\/p>

05\/02\/2020 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43487","activity_ticket_id":"43563","ticket_reference":"HDT44644","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13104 - 39 Earlham Street","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/01\/20","activity_end":"2020-01-06 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52866","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43488","activity_ticket_id":"43368","ticket_reference":"HDT44449","ticket_client":"2077","client_name":"Knomo","ticket_title":"MDR\/JH\/13343 - 18 Earlham Street","ticket_address_1":"18 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/01\/20","activity_end":"2020-01-06 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52867","activity_notes":"Replacement door ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2020 16:49 (jane)<\/b>Programmed in for Thursday morning at 8am, to collect keys from security office<\/p>

09\/01\/2020 16:01 (sandra)<\/b>glazing still to be done <\/p>

27\/01\/2020 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43489","activity_ticket_id":"43564","ticket_reference":"HDT44645","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"TV bracket and shower curtain ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/20","activity_end":"2020-01-07 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52868","activity_notes":"Need to talk about a new shower curtain and fixing a telly to a wall. ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 09:08 (sandra)<\/b>Hi had a look and your going to have to order some bits for me to complete, The TV and bracket are on site and will require two men for two hours to fit,The showers require 2x white shower curtains @ 3m x3m,And a top quality shower curtain rail @ approximately 2m x 1m like the one on the attached photo.<\/p>

22\/01\/2020 14:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43490","activity_ticket_id":"43565","ticket_reference":"HDT44646","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"blocked toilet ","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/01\/20","activity_end":"2020-01-07 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52869","activity_notes":"major leak in the gents toilet on the first floor ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43491","activity_ticket_id":"43385","ticket_reference":"HDT44466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat A","ticket_address_2":"60a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/20","activity_end":"2020-01-07 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52870","activity_notes":"bathroom corner is leaking again and has mould on it","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2019 16:18 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 09:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/01\/2020 12:43 (sandra)<\/b>Not complete, area still drying, Will return Friday to prepare and paint\/make good.<\/p>

08\/01\/2020 14:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43492","activity_ticket_id":"43566","ticket_reference":"HDT44647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/20","activity_end":"2020-01-23 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52871","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test ","activity_timesheet":"1","ticket_notes_combined":"

24\/01\/2020 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43493","activity_ticket_id":"43566","ticket_reference":"HDT44647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/20","activity_end":"2020-01-23 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52872","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43494","activity_ticket_id":"43567","ticket_reference":"HDT44648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/20","activity_end":"2020-01-31 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52873","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test ","activity_timesheet":"1","ticket_notes_combined":"

03\/02\/2020 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43495","activity_ticket_id":"43567","ticket_reference":"HDT44648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/20","activity_end":"2020-01-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52874","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 08:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43496","activity_ticket_id":"43568","ticket_reference":"HDT44649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/20","activity_end":"2020-01-31 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52875","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test ","activity_timesheet":"1","ticket_notes_combined":"

03\/02\/2020 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43497","activity_ticket_id":"43568","ticket_reference":"HDT44649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/20","activity_end":"2020-01-31 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52876","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43498","activity_ticket_id":"43569","ticket_reference":"HDT44650","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating has stopped working ","ticket_address_1":"Flat 2","ticket_address_2":"8a New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/20","activity_end":"2020-01-07 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52877","activity_notes":"Please attend to flat 2 8 new row today with management keys as the heating has stopped working ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 14:07 (sandra)<\/b>new zone valve ordered and tenant has heating and hot water <\/p>

20\/01\/2020 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43499","activity_ticket_id":"43570","ticket_reference":"HDT44651","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 08:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52878","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

16\/01\/2020 15:34 (sandra)<\/b>Replaced out of date carbon monoxide alarm Renew data ok but sensor out of data this month <\/p>

17\/01\/2020 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43500","activity_ticket_id":"43570","ticket_reference":"HDT44651","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/20","activity_end":"2020-01-16 08:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52879","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 15:34 (sandra)<\/b>Replaced out of date carbon monoxide alarm Renew data ok but sensor out of data this month <\/p>

17\/01\/2020 11:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43501","activity_ticket_id":"43571","ticket_reference":"HDT44652","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52880","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

17\/01\/2020 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43502","activity_ticket_id":"43571","ticket_reference":"HDT44652","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52881","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43503","activity_ticket_id":"43573","ticket_reference":"HDT44654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52882","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43504","activity_ticket_id":"43573","ticket_reference":"HDT44654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/20","activity_end":"2020-01-16 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52883","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43505","activity_ticket_id":"43574","ticket_reference":"HDT44655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/20","activity_end":"2020-01-23 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52884","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43506","activity_ticket_id":"43574","ticket_reference":"HDT44655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/20","activity_end":"2020-01-23 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52885","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43507","activity_ticket_id":"43575","ticket_reference":"HDT44656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/20","activity_end":"2020-01-23 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52886","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

24\/01\/2020 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43508","activity_ticket_id":"43575","ticket_reference":"HDT44656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/20","activity_end":"2020-01-23 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52887","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43509","activity_ticket_id":"43576","ticket_reference":"HDT44657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/20","activity_end":"2020-01-23 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52888","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

24\/01\/2020 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43510","activity_ticket_id":"43576","ticket_reference":"HDT44657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/20","activity_end":"2020-01-23 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52889","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43511","activity_ticket_id":"43577","ticket_reference":"HDT44658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/20","activity_end":"2020-01-22 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52890","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

23\/01\/2020 08:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43512","activity_ticket_id":"43577","ticket_reference":"HDT44658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/20","activity_end":"2020-01-22 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52891","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 08:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43513","activity_ticket_id":"43578","ticket_reference":"HDT44659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/20","activity_end":"2020-01-22 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52892","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

23\/01\/2020 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43514","activity_ticket_id":"43578","ticket_reference":"HDT44659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/20","activity_end":"2020-01-22 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52893","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43515","activity_ticket_id":"43579","ticket_reference":"HDT44660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/20","activity_end":"2020-01-22 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52894","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

23\/01\/2020 08:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43516","activity_ticket_id":"43579","ticket_reference":"HDT44660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/20","activity_end":"2020-01-22 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52895","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 08:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43517","activity_ticket_id":"43580","ticket_reference":"HDT44661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat A","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/20","activity_end":"2020-01-22 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52896","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

23\/01\/2020 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43518","activity_ticket_id":"43580","ticket_reference":"HDT44661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat A","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/20","activity_end":"2020-01-22 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52897","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 08:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43519","activity_ticket_id":"43581","ticket_reference":"HDT44662","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52898","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

17\/01\/2020 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43520","activity_ticket_id":"43581","ticket_reference":"HDT44662","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52899","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43521","activity_ticket_id":"43582","ticket_reference":"HDT44663","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"swap out dishwasher ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/01\/20","activity_end":"2020-01-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52900","activity_notes":"Another job for Danny please, if he can let us know when this can be done. We need to swap the Dishwasher in our 1st Floor Kitchen with the spare currently located where we sit in Facilities down in the basement. This will have to be an early morning job to hopefully be completed before 9am. We will leave a flatbed trolley for him to use, and if he is in the area and wants to take a look beforehand he can come in at any time 9-6.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 15:28 (sandra)<\/b>booked for Wednesday <\/p>

15\/01\/2020 13:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43522","activity_ticket_id":"43583","ticket_reference":"HDT44664","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"failure to ignite boiler ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/20","activity_end":"2020-01-07 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52901","activity_notes":"failure to ignite boiler ","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 14:06 (sandra)<\/b>valve on order. tenant has heating and hot water <\/p>

20\/01\/2020 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43523","activity_ticket_id":"43584","ticket_reference":"HDT44665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement lamps","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/20","activity_end":"2020-01-07 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52902","activity_notes":"replacement lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 16:42 (sandra)<\/b>Replace blown lamps in 2 fittings and order replacement fitting for ground floor<\/p>

10\/01\/2020 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43524","activity_ticket_id":"43585","ticket_reference":"HDT44666","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/20","activity_end":"2020-01-07 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52903","activity_notes":"2nd floor toilet block corridor; 1st floor gents and Boardroom 1.","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2020 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43525","activity_ticket_id":"43467","ticket_reference":"HDT44548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/04\/20","activity_end":"2020-04-23 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52904","activity_notes":"cracks in wallGaffer taped floor","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 10:31 (sandra)<\/b>requested access <\/p>

04\/02\/2020 08:28 (sandra)<\/b>client in conversation with tenant to arrange <\/p>

06\/02\/2020 11:19 (sandra)<\/b>access delayed by tenant as family emergency <\/p>

13\/02\/2020 14:58 (sandra)<\/b>emailed Angela but still no access <\/p>

03\/03\/2020 11:00 (sandra)<\/b>(Placed On Hold) waiting on access. tenant to let us know <\/p>

17\/03\/2020 12:11 (sandra)<\/b>Hi, will come back with a suitable time Kind regards, Steven <\/p>

30\/06\/2020 12:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43526","activity_ticket_id":"43554","ticket_reference":"HDT44635","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"office door ","ticket_address_1":"First Floor office ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/01\/20","activity_end":"2020-01-07 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52905","activity_notes":": Please attend site today as the door to the offices on the 1st floor has been broken into and will need repairing or replacing","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 08:11 (jane )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 13:53 (jane)<\/b>New door now requires redecoration <\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43527","activity_ticket_id":"43586","ticket_reference":"HDT44667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The light cover in the bathroom has fallen and smashed","ticket_address_1":"Flat 3, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/20","activity_end":"2020-01-07 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52906","activity_notes":"The light cover in the bathroom has fallen and smashed so needs replacing Greg 07810090000","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43528","activity_ticket_id":"43587","ticket_reference":"HDT44668","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the washing machine ","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"07\/01\/20","activity_end":"2020-01-07 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52907","activity_notes":"Issues with the washing machine, it will stop mid cycle and not disengage it's door lock leaving any clothing inside stuck. Please attend to investigate and resolve","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 16:31 (sandra)<\/b>Booked for Friday 10\/01<\/p>

14\/01\/2020 10:45 (sandra )<\/b>(Ticket Closed)<\/p>

14\/01\/2020 14:31 (sandra)<\/b>filter was blocked <\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43529","activity_ticket_id":"43588","ticket_reference":"HDT44669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a clamp and electrical test ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/20","activity_end":"2020-01-10 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52908","activity_notes":"to do a clamp test and check the electrics are not pulling too much","activity_timesheet":"1","ticket_notes_combined":"

07\/01\/2020 14:41 (jane)<\/b>Have requested for Friday morning <\/p>

07\/01\/2020 15:36 (jane)<\/b>Access granted via keys for Friday morning <\/p>

10\/01\/2020 16:01 (sandra)<\/b>immersion is turned on 24\/7, high consumption. also charges via the boiler. turned this off. <\/p>

10\/01\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43530","activity_ticket_id":"43589","ticket_reference":"HDT44670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to rehang kitchen wall cabinet that has fallen down","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/20","activity_end":"2020-01-07 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52909","activity_notes":"to rehang kitchen wall cabinet that has fallen down","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 16:59 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 17:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/01\/2020 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43531","activity_ticket_id":"42909","ticket_reference":"HDT43990","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13245 - Flat 4, 23 Charlotte Street ","ticket_address_1":"Flat 4, 23 Charltotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/20","activity_end":"2020-01-07 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52910","activity_notes":"To disconnect and remove existing and supply and install new 1No new LED light fitting with driver unit to bedroom and 1No to lounge, commission completion and leave in full working order on completion ","activity_timesheet":"1","ticket_notes_combined":"

02\/01\/2020 15:56 (sandra )<\/b>(Ticket Closed)<\/p>

07\/01\/2020 16:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 15:09 (sandra)<\/b>Job now complete Replaced 2 LED drivers with lights 2 hrs Materials cost unknown but about 200 Ryness account Parking 10<\/p>

08\/01\/2020 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43532","activity_ticket_id":"43590","ticket_reference":"HDT44671","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"re-attach a fire call point ","ticket_address_1":"1st Floor ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/20","activity_end":"2020-01-07 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52911","activity_notes":"Please raise wo for Reddan to attend 72 Shaftesbury Av to re-attach detached fire call point (1st flr) and vinyl on stairs","activity_timesheet":"1","ticket_notes_combined":"

08\/01\/2020 09:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43533","activity_ticket_id":"43565","ticket_reference":"HDT44646","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"blocked toilet ","ticket_address_1":"66\/67 Wells Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/20","activity_end":"2020-01-07 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52912","activity_notes":"major leak in the gents toilet on the first floor ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43534","activity_ticket_id":"43591","ticket_reference":"HDT44672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrical inspection ","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"(access via 72)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/20","activity_end":"2020-01-07 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52913","activity_notes":"Please raise wo for Reddan to attend basement of 74 Shaftesbury Av (accessed via 72 SA) to look at meter in order to confirm there is no need to upgrade the cable\/tails coming from the head in the basement to the meter in the above unit, for this upgrade in meter to take place, both UKPN and BG believe this is not necessary but I would just like an electricians opinion? Nb. This needs to be done asap ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43535","activity_ticket_id":"43592","ticket_reference":"HDT44673","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4,4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/20","activity_end":"2020-01-09 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52914","activity_notes":"Attach door to freezerkickboard in kitchen - reattachskylight - faulty opening and closing mechanism - v v slowcheck CO in correct positionloose light above kitchen sink to be reaffixed","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2020 12:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43536","activity_ticket_id":"43593","ticket_reference":"HDT44674","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Carry out Gas Tightness test ","ticket_address_1":"Quadrant Business Park","ticket_address_2":"unit 22-27","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6JR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/20","activity_end":"2020-02-05 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52915","activity_notes":"Gas tightnerss test needs to be completed to IGE \/UP1A.","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 14:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43537","activity_ticket_id":"43594","ticket_reference":"HDT44675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"change batteries in smoke alarm","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/20","activity_end":"2020-01-08 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52916","activity_notes":"smoke alarm is beeping and needs new batteries ","activity_timesheet":"1","ticket_notes_combined":"

08\/01\/2020 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43538","activity_ticket_id":"43373","ticket_reference":"HDT44454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/01\/20","activity_end":"2020-01-08 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52917","activity_notes":"tenant moves in on 13th january towel rail element leak on boiler on filling loop that may need tightening up","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:58 (sandra)<\/b>I've just fitted the replacement filling loop, as required, however there is a couple of observations that need reporting. There's an isolation valve between the unvented cylinder and expansion vessel, which doesn't comply with building regulations. And the compartment housing the aztec boiler is extremely hot, which requires venting. <\/p>

08\/01\/2020 16:31 (sandra)<\/b>NEW TOILET SEAT ON ORDER <\/p>

13\/01\/2020 08:44 (sandra)<\/b>Roy has broken mirror on the face of the door. Removed the door and sent it to be repaired <\/p>

13\/01\/2020 14:15 (sandra)<\/b>supplied and fitted new towel rail element <\/p>

13\/01\/2020 14:16 (sandra)<\/b>mirror and cabinet door in for repair<\/p>

14\/01\/2020 10:00 (sandra)<\/b>new board for the boiler <\/p>

16\/01\/2020 16:53 (jane)<\/b>Supplied temporary heaters <\/p>

20\/01\/2020 10:22 (sandra)<\/b>emailed for access Tuesday <\/p>

21\/01\/2020 10:49 (jane)<\/b>PCB went to quote <\/p>

29\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43539","activity_ticket_id":"43373","ticket_reference":"HDT44454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52918","activity_notes":"tenant moves in on 13th january ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:58 (sandra)<\/b>I've just fitted the replacement filling loop, as required, however there is a couple of observations that need reporting. There's an isolation valve between the unvented cylinder and expansion vessel, which doesn't comply with building regulations. And the compartment housing the aztec boiler is extremely hot, which requires venting. <\/p>

08\/01\/2020 16:31 (sandra)<\/b>NEW TOILET SEAT ON ORDER <\/p>

13\/01\/2020 08:44 (sandra)<\/b>Roy has broken mirror on the face of the door. Removed the door and sent it to be repaired <\/p>

13\/01\/2020 14:15 (sandra)<\/b>supplied and fitted new towel rail element <\/p>

13\/01\/2020 14:16 (sandra)<\/b>mirror and cabinet door in for repair<\/p>

14\/01\/2020 10:00 (sandra)<\/b>new board for the boiler <\/p>

16\/01\/2020 16:53 (jane)<\/b>Supplied temporary heaters <\/p>

20\/01\/2020 10:22 (sandra)<\/b>emailed for access Tuesday <\/p>

21\/01\/2020 10:49 (jane)<\/b>PCB went to quote <\/p>

29\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43540","activity_ticket_id":"43413","ticket_reference":"HDT44494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 17th December ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/01\/20","activity_end":"2020-01-08 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52919","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:36 (sandra)<\/b>no tenant as yet <\/p>

17\/12\/2019 15:40 (sandra)<\/b>tenant moves in on 14th January <\/p>

19\/12\/2019 09:48 (jane)<\/b>Blind on order, will be in stock, early January <\/p>

02\/01\/2020 16:03 (sandra)<\/b>Roy booked for Friday or Monday <\/p>

07\/01\/2020 09:13 (sandra)<\/b>Extractor fans are ok. 1st one works on a sensor.2nd one works on a timer <\/p>

07\/01\/2020 09:14 (sandra)<\/b>New seals ordered for the boiler <\/p>

07\/01\/2020 10:48 (sandra)<\/b>Roy to return to check towel rail elements <\/p>

09\/01\/2020 10:31 (sandra)<\/b>TOWEL RAIL ELEMENT NEEDS REPLACING <\/p>

20\/01\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

20\/01\/2020 11:44 (jane)<\/b>8 x flue seals and 1No access panel <\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43541","activity_ticket_id":"43411","ticket_reference":"HDT44492","ticket_client":"1986","client_name":"Antidote Technologies","ticket_title":"bulbs have gone ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"Bedfordshire","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/20","activity_end":"2020-01-31 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52920","activity_notes":"I had an engineer on site on the 9th September to change some light bulbs - a few ballasts were changed and one of them has already stopped working. I wondered if the part would be covered by some sort of warranty?","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2019 13:49 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 11:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2020 12:03 (sandra)<\/b>booked for Friday <\/p>

31\/01\/2020 15:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43542","activity_ticket_id":"43595","ticket_reference":"HDT44676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked toilet ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/01\/20","activity_end":"2020-01-08 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52921","activity_notes":"please attend and unblock toilet ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 16:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43543","activity_ticket_id":"43596","ticket_reference":"HDT44677","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"toilet lock needs to be replaced","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/20","activity_end":"2020-01-08 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52922","activity_notes":"You probably know about the problem with the lock on the toilet between the 1st and 2nd floors on the back staircase one of our colleagues has just got locked in there again. Weve managed to get him out but I think the whole lock needs to be replaced rather than just repaired.","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2020 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43544","activity_ticket_id":"43597","ticket_reference":"HDT44678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test ","ticket_address_1":"Common Parts ","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"08\/01\/20","activity_end":"2020-01-08 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52923","activity_notes":"Please carry out a 5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 16:32 (sandra)<\/b>started Friday 10\/01<\/p>

14\/01\/2020 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43545","activity_ticket_id":"43515","ticket_reference":"HDT44596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from ceiling ","ticket_address_1":"Flat 4 & flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/01\/20","activity_end":"2020-01-08 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52924","activity_notes":"Please raise a work order for Reddan to investigate a leak from the ceiling.Sandra, please arrange for Friday from 1pm. Tenant is in for access.Flat 6 is also leaking New Controller needed - Mike to install ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2020 11:45 (sandra)<\/b>Leak into flat 4 is in 3 places. Two in the lounge and one in the bedroom. Roof is brand new but if you look at the photos you can see why it is leaking. Lightning conductor. Passes through roof and no protection around it. Water would just run down conductor.Roof chimney Pointing needs doing. Why diidnt roofing contractors do this when scaffolding was up?? This also applies to leak in the bedroom from the terrace gulley area which was safer to do when scaffolding was in place.<\/p>

03\/01\/2020 11:46 (sandra)<\/b>This is the same as flat 4 New roof But missed pointing in flashing on chimney breast. Also there is a smoke vent (I think) which has temp timber covering it. This is very close to the leak. Why wasn't it finished?To get onto the roof to carry out these repairs is now unsafe to do so without scaffolding.Also leak into bedroom from roof terrace. This is probably due to a broken roof slate. Needs new Welsh slate. This is easy and safe to do once we have the welsh slate <\/p>

03\/01\/2020 11:46 (sandra)<\/b>new slate to be ordered <\/p>

06\/01\/2020 10:55 (sandra)<\/b>three controllers fitted.two fitted and one to follow <\/p>

06\/01\/2020 11:47 (sandra)<\/b>Leaks into flat. Need quote<\/p>

16\/01\/2020 11:31 (sandra)<\/b>Still waiting to dry out<\/p>

27\/01\/2020 11:41 (sandra)<\/b>lilian has asked for the decorating to be left until she returns<\/p>

30\/01\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43546","activity_ticket_id":"43598","ticket_reference":"HDT44679","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Disconnect 2 x Xmas trees","ticket_address_1":"Upper St Martins ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/20","activity_end":"2020-01-08 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52925","activity_notes":"Please can Alan disconnect 2x Xmas trees in Upper st martins lane .I have made him aware of the job ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43547","activity_ticket_id":"43599","ticket_reference":"HDT44680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water coming out the bathroom tap","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/20","activity_end":"2020-01-10 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52926","activity_notes":"Ran a bath this morning and no cold water coming out of the bath tap Could I also ask that the sink plug mechanisms be looked at because they are not working properly","activity_timesheet":"1","ticket_notes_combined":"

20\/01\/2020 14:46 (sandra)<\/b>WITH KEYS <\/p>

21\/01\/2020 13:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43548","activity_ticket_id":"43600","ticket_reference":"HDT44681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in corner of ceiling in office ","ticket_address_1":"First Floor","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/20","activity_end":"2020-01-13 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52927","activity_notes":"I am just emailing to inform you of what appears to be a leek In a corner celling in our office","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 16:43 (sandra)<\/b>unblocked various gullies and cleared roofs of rubbish and vegitation. <\/p>

13\/01\/2020 15:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43549","activity_ticket_id":"43601","ticket_reference":"HDT44682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"unblock sink","ticket_address_1":"Flat 3","ticket_address_2":"36a Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/01\/20","activity_end":"2020-01-08 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52928","activity_notes":"Could you please attend to the apartment and unblock the sink? Jackie can we attend with keys? ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 16:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43550","activity_ticket_id":"43602","ticket_reference":"HDT44683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"made good mailboxes","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/20","activity_end":"2020-01-08 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52929","activity_notes":"Please raise a work order for Reddan to make good all 3 mailboxes.Sandra, mailboxes has been ripped opened\/vandalize. Please make good and we may need new locks\/keys.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 16:32 (sandra)<\/b>new mail boxes on order <\/p>

21\/01\/2020 11:29 (jane)<\/b>New Mail Boxes on order <\/p>

31\/01\/2020 15:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43551","activity_ticket_id":"43148","ticket_reference":"HDT44229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all Co2 monitors","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/20","activity_end":"2020-01-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52930","activity_notes":"check all Co2 monitors in all flats at 32 Wellington as they all seem very high up","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2019 16:14 (sandra)<\/b>(Flat 4, 6 and 2) the alarms are not complaint to EN50292, will be relocated . need to return on Monday <\/p>

16\/12\/2019 15:06 (sandra)<\/b>fLAT 6 BOOKED FOR FRIDAY BEFORE 2 PM WITH TENANT <\/p>

17\/12\/2019 11:16 (sandra)<\/b>Flat 2 and 4 booked for Friday <\/p>

20\/12\/2019 10:14 (sandra)<\/b>FLAT 6 FOR A CO2 ALARMS BOOKED3RD JANUARY BEFORE 10 AM <\/p>

10\/01\/2020 11:10 (sandra)<\/b>Flat 4, booked for Monday morning with the tenant <\/p>

20\/01\/2020 10:23 (sandra)<\/b>JUST FLAT 2 TO BE DONE <\/p>

29\/01\/2020 15:16 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 11:05 (jane)<\/b>All flats Co2 alarm positions <\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43552","activity_ticket_id":"43603","ticket_reference":"HDT44684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"patio lights not working ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52931","activity_notes":"patio lights not working ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:17 (sandra)<\/b>Lilian phoned and ask that this be added to the inter-tenancy checks but this has already been invoiced. <\/p>

10\/01\/2020 16:33 (sandra)<\/b>Attended but tenant was out. asked to reschedule <\/p>

15\/01\/2020 08:19 (sandra)<\/b>new lights ordered <\/p>

22\/01\/2020 10:00 (jane)<\/b>Engineer attending on Thursday between 1 and 3pm <\/p>

24\/01\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43553","activity_ticket_id":"43604","ticket_reference":"HDT44685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out in common parts ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/20","activity_end":"2020-01-08 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52932","activity_notes":"The lights in the common area lights need a few new lamps where they have gone out. Alan is aware ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2020 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43554","activity_ticket_id":"43589","ticket_reference":"HDT44670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to rehang kitchen wall cabinet that has fallen down","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/01\/20","activity_end":"2020-01-08 18:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52933","activity_notes":"to rehang kitchen wall cabinet that has fallen down","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 16:59 (sandra )<\/b>(Ticket Closed)<\/p>

08\/01\/2020 17:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/01\/2020 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43555","activity_ticket_id":"43605","ticket_reference":"HDT44686","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"Dishwasher has stopped working ","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"09\/01\/20","activity_end":"2020-01-09 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52934","activity_notes":"Dishwasher has stopped working ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 10:49 (sandra)<\/b>BOOKED FOR WEDNESDAY 15\/1<\/p>

14\/01\/2020 11:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43556","activity_ticket_id":"43428","ticket_reference":"HDT44509","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out and electric towel rail","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52935","activity_notes":"lights in kitchen not working (they were out when they moved in so we should replace bulbs) and also heated towel rail not working","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2020 10:43 (sandra)<\/b>kitchen lights and towel rail element ordered by Alan and danny to replace <\/p>

14\/01\/2020 15:40 (sandra)<\/b>THURSDAY MORNING <\/p>

16\/01\/2020 16:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43557","activity_ticket_id":"43606","ticket_reference":"HDT44687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13368 - Newport Sandringham","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"09\/01\/20","activity_end":"2020-01-09 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52936","activity_notes":"Location Empty Unit 2No Smoke CurtainsTo remove existing and supply and fit 2No new batteries, test operation on the curtain","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 11:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43558","activity_ticket_id":"43607","ticket_reference":"HDT44688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement lamps","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/20","activity_end":"2020-01-09 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52937","activity_notes":"replacement lamps","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2020 16:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43559","activity_ticket_id":"43558","ticket_reference":"HDT44639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in kitchen area ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/01\/20","activity_end":"2020-01-09 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52938","activity_notes":"leak in kitchen area","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 13:34 (jane)<\/b>Leak investigation, new water heater to be ordered<\/p>

08\/01\/2020 09:34 (sandra)<\/b>water heater to be fitted Thursday <\/p>

10\/01\/2020 10:29 (sandra)<\/b>Supplied and fitted new water heater<\/p>

20\/01\/2020 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43560","activity_ticket_id":"43608","ticket_reference":"HDT44689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"paint steps\/trip hazards","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/01\/20","activity_end":"2020-01-09 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52939","activity_notes":"Please raise wo for Reddan to paint steps\/trip hazards in South Service Yard","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2020 13:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43561","activity_ticket_id":"43609","ticket_reference":"HDT44690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-20 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52940","activity_notes":"Green Zone list - Roof\/drainage clearance as to list attached ","activity_timesheet":"1","ticket_notes_combined":"

14\/01\/2020 09:36 (sandra)<\/b>36 Tavistock,15 Tavistock lower roof6a Goodwins House21-22 New Row11-13 Charlotte Street48 Chandos Dentist21 Catherine common parts60 Chandos7-9 Charing Cross77-78 St MArtins LaneChinatown 4-6 Gerrard36 Gerrard the rear of 15 Lisle if they could check the area around the skylight - sent to Iain <\/p>

15\/01\/2020 08:15 (sandra)<\/b>60 Chandos place. Lower roof done but awaiting access for top floor flat.all others on list in notes have been done <\/p>

23\/01\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43562","activity_ticket_id":"43610","ticket_reference":"HDT44691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check he bathroom extract","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/20","activity_end":"2020-01-09 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52941","activity_notes":"check the bathroom extract","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2020 15:09 (sandra)<\/b>access asked for Monday <\/p>

30\/01\/2020 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43563","activity_ticket_id":"43612","ticket_reference":"HDT44693","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor ladies toilet light ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/20","activity_end":"2020-01-09 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52942","activity_notes":"1st floor ladies toilet light ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2020 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43564","activity_ticket_id":"43613","ticket_reference":"HDT44694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13371 - Flat 4, 5 Charlotte Place","ticket_address_1":"Flat 4, 5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/20","activity_end":"2020-01-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52943","activity_notes":"To disconnect and remove existing fridge and dispose of correctly at waste transfer site.To then supply and fit new Ice King compact fridge, commission, test and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 15:09 (sandra)<\/b>Booked to collect and fit on Wednesday <\/p>

16\/01\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43565","activity_ticket_id":"43614","ticket_reference":"HDT44695","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13369 - 66-67 Well Street ","ticket_address_1":"66-67 Wells Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/01\/20","activity_end":"2020-01-18 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52944","activity_notes":"Due to recent blockage, the sink stack will require cleaning to prevent frequent blockages\/flooding, pipework is in poor condition internally likely due to lack of maintenance,Cleaning will have to be carried out of hours and only access to common parts and toilets is required..","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 13:05 (sandra)<\/b>keys to be collect on the Friday <\/p>

10\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43566","activity_ticket_id":"43615","ticket_reference":"HDT44696","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"two broken down pipes","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/20","activity_end":"2020-01-10 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52945","activity_notes":"Please raise wo for Reddan to repair 2no. broken downpipes in Dansey Pl","activity_timesheet":"1","ticket_notes_combined":"

13\/01\/2020 14:13 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2020 14:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2020 16:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43567","activity_ticket_id":"43616","ticket_reference":"HDT44697","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out","ticket_address_1":"137 Long Acre","ticket_address_2":"Common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/20","activity_end":"2020-01-10 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52946","activity_notes":"Can you add a job please for alan to check 4x Lights that are out in stairwell of 137 Long acre. I think there is a bigger issue than the bulbs","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2020 16:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43568","activity_ticket_id":"43617","ticket_reference":"HDT44698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/20","activity_end":"2020-01-10 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52947","activity_notes":"Please raise a work order for Reddan to investigate the leak into Flat 3.2.Sandra, pls collect Flat 3.2 & 4.1 keys from site office.Please arrange for this morning. Urgent","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 16:09 (sandra)<\/b>Cut out ceiling to drain water away ,fitted X2 inspection covers,Tested both showers ,both toilets , bath and basins.Found basin to be blocked allowing water to overflow onto floor and find its way through to apartment below.Unblocked basin,tested and cleaned area.<\/p>

10\/01\/2020 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43569","activity_ticket_id":"43618","ticket_reference":"HDT44699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13373 - Flat 3, 25 Catherine Street ","ticket_address_1":"Flat 3, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/20","activity_end":"2020-01-10 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52948","activity_notes":"Boiler repairs ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 16:30 (sandra)<\/b>parts ordered <\/p>

17\/01\/2020 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43570","activity_ticket_id":"43611","ticket_reference":"HDT44692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"RH Bedroom window blind and window","ticket_address_1":"townhouse ","ticket_address_2":"38 Wellington Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/20","activity_end":"2020-01-10 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52949","activity_notes":"RH Bedroom window blind and window","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 12:26 (sandra)<\/b>blind needs to be replacedsecondary glazing sash needs repairing. second floor bedroom <\/p>

10\/01\/2020 14:27 (sandra)<\/b>blind ordered <\/p>

14\/01\/2020 11:36 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2020 11:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2020 11:50 (sandra)<\/b>new blind ordered <\/p>

30\/01\/2020 14:43 (sandra)<\/b>blind in reception <\/p>

04\/02\/2020 10:11 (sandra)<\/b>asked for acess today 4\/2<\/p>

04\/02\/2020 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43571","activity_ticket_id":"43619","ticket_reference":"HDT44700","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13370 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W!","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/20","activity_end":"2020-01-14 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52950","activity_notes":"To carry out installation of TV and bracket provided by client and install to position as agreed on site","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 10:11 (sandra)<\/b>Booked for Tuesday Travis and Roy<\/p>

14\/01\/2020 08:42 (sandra)<\/b>This job is part complete,tv fitted at correct height, awaiting shower rail and curtains. <\/p>

14\/01\/2020 09:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43572","activity_ticket_id":"43619","ticket_reference":"HDT44700","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13370 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W!","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/20","activity_end":"2020-01-14 08:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52951","activity_notes":"To carry out installation of TV and bracket provided by client and install to position as agreed on site","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 10:11 (sandra)<\/b>Booked for Tuesday Travis and Roy<\/p>

14\/01\/2020 08:42 (sandra)<\/b>This job is part complete,tv fitted at correct height, awaiting shower rail and curtains. <\/p>

14\/01\/2020 09:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43573","activity_ticket_id":"43620","ticket_reference":"HDT44701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door is jammed closed ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/20","activity_end":"2020-01-10 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52952","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : the door is jammed.Sandra, no one is trapped inside. Can attend anytime today.","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2020 14:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43574","activity_ticket_id":"43442","ticket_reference":"HDT44523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp smell ","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/20","activity_end":"2020-01-10 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52953","activity_notes":"Can someone please go in today and try investigate where the damp smell could be coming from? ","activity_timesheet":"1","ticket_notes_combined":"

19\/12\/2019 14:14 (sandra )<\/b>(Ticket Closed)<\/p>

10\/01\/2020 11:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/01\/2020 11:19 (sandra)<\/b>Faulty air admittance valve on the stub stack in shower room. Replacement has been ordered and will be fitted on Monday <\/p>

13\/01\/2020 16:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43575","activity_ticket_id":"43611","ticket_reference":"HDT44692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"RH Bedroom window blind and window","ticket_address_1":"townhouse ","ticket_address_2":"38 Wellington Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"10\/01\/20","activity_end":"2020-01-10 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52954","activity_notes":"RH Bedroom window blind and window","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2020 12:26 (sandra)<\/b>blind needs to be replacedsecondary glazing sash needs repairing. second floor bedroom <\/p>

10\/01\/2020 14:27 (sandra)<\/b>blind ordered <\/p>

14\/01\/2020 11:36 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2020 11:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2020 11:50 (sandra)<\/b>new blind ordered <\/p>

30\/01\/2020 14:43 (sandra)<\/b>blind in reception <\/p>

04\/02\/2020 10:11 (sandra)<\/b>asked for acess today 4\/2<\/p>

04\/02\/2020 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43576","activity_ticket_id":"43621","ticket_reference":"HDT44702","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"electrical and drainage","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"03\/02\/20","activity_end":"2020-02-03 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52955","activity_notes":"In the front basement area wall on the pavement side has some panelling and this needs to be removed ready for some cabling works by BT. There is also a stench type pipe and the cover to this also needs removing during the BT works. We also need an electrician to disconnect the outside sensor and light during these works.We need to book this for the 3rd February and it will be important for the contractor to turn up as booked as BT Openreach will be booked in the next day to carry out the cabling works! Can you confirm whether you will be able to book this in please and let me know this morning? Your operative may need to attend prior to works commencing to check out what needs to be done before the 3rd?","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 13:50 (sandra)<\/b>removed panels and soil pipe <\/p>

03\/02\/2020 13:50 (sandra)<\/b>removed sensor <\/p>

03\/02\/2020 13:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43577","activity_ticket_id":"43621","ticket_reference":"HDT44702","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"electrical and drainage","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/02\/20","activity_end":"2020-02-03 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52956","activity_notes":"In the front basement area wall on the pavement side has some panelling and this needs to be removed ready for some cabling works by BT. There is also a stench type pipe and the cover to this also needs removing during the BT works. We also need an electrician to disconnect the outside sensor and light during these works.We need to book this for the 3rd February and it will be important for the contractor to turn up as booked as BT Openreach will be booked in the next day to carry out the cabling works! Can you confirm whether you will be able to book this in please and let me know this morning? Your operative may need to attend prior to works commencing to check out what needs to be done before the 3rd?","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 13:50 (sandra)<\/b>removed panels and soil pipe <\/p>

03\/02\/2020 13:50 (sandra)<\/b>removed sensor <\/p>

03\/02\/2020 13:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43578","activity_ticket_id":"43622","ticket_reference":"HDT44703","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Lights out in bar and restaurant ","ticket_address_1":"Sands End","ticket_address_2":"135-137 Stephendale Road, Fulham","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 2PR","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"10\/01\/20","activity_end":"2020-01-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52957","activity_notes":"all lights out in bar and restaurant ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 13:01 (sandra)<\/b>Attending PM 10\/1<\/p>

13\/01\/2020 15:45 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2020 10:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2020 10:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43579","activity_ticket_id":"43623","ticket_reference":"HDT44704","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/20","activity_end":"2020-01-10 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52958","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wellsTo include waste outlet pipe going across the flat roof over Flat 7","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2020 08:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43580","activity_ticket_id":"43624","ticket_reference":"HDT44705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator and door and check electrical switches ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/20","activity_end":"2020-01-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52959","activity_notes":"Please raise a work order for Reddan gas engineer to attend.Tenant reported : Radiator is not working and living room door is not closing properly.tenant in until 2 pm","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 14:26 (sandra)<\/b>radiator repaired <\/p>

14\/01\/2020 15:09 (sandra)<\/b>asked tenant for access Wednesday <\/p>

14\/01\/2020 15:16 (sandra)<\/b>booked for Wednesday before 2 pm <\/p>

16\/01\/2020 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43581","activity_ticket_id":"43302","ticket_reference":"HDT44383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/20","activity_end":"2020-01-10 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52960","activity_notes":"intercom not working Replace electronic release to main door ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2019 10:54 (sandra)<\/b>parts ordered <\/p>

06\/01\/2020 09:52 (sandra)<\/b>changed lock<\/p>

13\/01\/2020 10:53 (sandra)<\/b>Returning Monday <\/p>

14\/01\/2020 11:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43582","activity_ticket_id":"43625","ticket_reference":"HDT44706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear floor in common parts ","ticket_address_1":"Common parts ","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/20","activity_end":"2020-01-10 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52961","activity_notes":"Is there anyone about who could clean this up in the common parts at 13 new row please before it stains today maybe? ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2020 16:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43583","activity_ticket_id":"43626","ticket_reference":"HDT44707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/20","activity_end":"2020-01-14 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52962","activity_notes":"leak on ceiling by window at front ","activity_timesheet":"1","ticket_notes_combined":"

14\/01\/2020 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43584","activity_ticket_id":"43627","ticket_reference":"HDT44708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/20","activity_end":"2020-01-10 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52963","activity_notes":"Make good the lock that has been replaced but looks unfinished on the flat doorRisers coming off - these need to be glued back down on the common parts stairsCan you please check the CO monitors also ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2020 09:11 (jane)<\/b>Risers have been restuck Door has been filled but just needs touching up with paint CO2 alarms have been tested and fitted accordingly to manufactures specifications<\/p>

29\/01\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43585","activity_ticket_id":"43628","ticket_reference":"HDT44709","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower needs to be re-siliconed","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/20","activity_end":"2020-01-10 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52964","activity_notes":"Could you please attend and re silicone the shower as per the pictures","activity_timesheet":"1","ticket_notes_combined":"

13\/01\/2020 16:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43586","activity_ticket_id":"43629","ticket_reference":"HDT44710","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13372 - 21 New Row ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/01\/20","activity_end":"2020-01-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52965","activity_notes":"water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43587","activity_ticket_id":"43630","ticket_reference":"HDT44711","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"Please provide urgent quote to install 13 amp power socket for new grease trap in location detailed in attached survey.","ticket_address_1":"Brown Cow","ticket_address_2":"676 Fulham Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW6 5SA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"10\/01\/20","activity_end":"2020-01-10 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52966","activity_notes":"Please provide urgent quote to install 13 amp power socket for new grease trap in location detailed in attached survey.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:04 (sandra)<\/b>hasnt been approved yet <\/p>

14\/01\/2020 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43588","activity_ticket_id":"43631","ticket_reference":"HDT44712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/20","activity_end":"2020-01-10 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52967","activity_notes":"Replace toilet roll holder with a more sturdy fitting in en suiteCheck electrics in bedroom they are very temperamental with the ones above the bed switching each other off and on! And the main light switching on the over bed lights Can we also please fix the radiator in the bathroom","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2020 10:37 (sandra)<\/b>Hi CaraWe need to sort a few bits in the flat Is there a ideal time for us to attend the flat on Weds? ThanksAngela <\/p>

20\/01\/2020 09:03 (sandra)<\/b>Spoke to Alan about the electrics and he said to pass this onto him. I have never seen anything like it. Jane has ordered two new toilet roll holders Towel rail is now ok <\/p>

29\/01\/2020 15:25 (sandra)<\/b>toilet roll holders on order <\/p>

04\/02\/2020 09:25 (sandra)<\/b>new switch for lights been ordered JB<\/p>

04\/02\/2020 11:37 (sandra)<\/b>new switch ordered.JB<\/p>

12\/02\/2020 09:11 (sandra)<\/b>isolator switch turned on for the radiator <\/p>

17\/03\/2020 12:41 (sandra)<\/b>switch has been supplied and fitted <\/p>

17\/03\/2020 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43589","activity_ticket_id":"43626","ticket_reference":"HDT44707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/20","activity_end":"2020-01-10 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52968","activity_notes":"leak on ceiling by window at front ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43590","activity_ticket_id":"43632","ticket_reference":"HDT44713","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"lightbulbs","ticket_address_1":"41 Eastcheap (2nd Floor)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC3M 1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/20","activity_end":"2020-01-10 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52969","activity_notes":"Could an operative change some lightbulbs (we have the lightbulbs) in our Whitehall Meeting Room next week please?","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2020 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43591","activity_ticket_id":"43600","ticket_reference":"HDT44681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in corner of ceiling in office ","ticket_address_1":"First Floor","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"10\/01\/20","activity_end":"2020-01-10 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52970","activity_notes":"I am just emailing to inform you of what appears to be a leek In a corner celling in our office","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2020 16:43 (sandra)<\/b>unblocked various gullies and cleared roofs of rubbish and vegitation. <\/p>

13\/01\/2020 15:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43592","activity_ticket_id":"43152","ticket_reference":"HDT44233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13291 - 24a Newport Court ","ticket_address_1":"24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"13\/01\/20","activity_end":"2020-01-13 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52971","activity_notes":"Shower cubicle works Access via Greg","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 11:04 (sandra)<\/b>waiting on shower to be delivered <\/p>

14\/01\/2020 11:22 (sandra)<\/b>booked for Wednesday <\/p>

24\/01\/2020 16:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43593","activity_ticket_id":"43633","ticket_reference":"HDT44714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/20","activity_end":"2020-01-13 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52972","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2020 10:41 (sandra )<\/b>(Ticket Closed)<\/p>

13\/01\/2020 11:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2020 11:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43594","activity_ticket_id":"43634","ticket_reference":"HDT44715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigations into leak","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/20","activity_end":"2020-01-13 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52973","activity_notes":"further investigations into leak","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2020 14:16 (sandra)<\/b>Cut out sections of in the boiler cupboard area,and sourced leak from the ensuite toilet,Danny now taking over with removal of toilet and repair<\/p>

14\/01\/2020 15:29 (sandra)<\/b>booked for Wednesday <\/p>

16\/01\/2020 16:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43595","activity_ticket_id":"43634","ticket_reference":"HDT44715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigations into leak","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52974","activity_notes":"further investigations into leak","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2020 14:16 (sandra)<\/b>Cut out sections of in the boiler cupboard area,and sourced leak from the ensuite toilet,Danny now taking over with removal of toilet and repair<\/p>

14\/01\/2020 15:29 (sandra)<\/b>booked for Wednesday <\/p>

16\/01\/2020 16:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43596","activity_ticket_id":"43635","ticket_reference":"HDT44716","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"emergency call out - leak in bathroom ","ticket_address_1":"Flat 2 & 3 20 Crawford","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/20","activity_end":"2020-01-13 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52975","activity_notes":"leak in bathroom ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2020 11:02 (sandra)<\/b>Sorted out power in flat 2 and left everything working. Left light shade off in the bathroom and this needs to be refixed once leak has been sorted as does the decorating of the ceilingIn flat 3 the tenant was told not to use shower for 24 hrs and used it on Sunday (48 hrs later) and it leakedI used the hand held shower into the trap for 5 minutes and no leaks. I believe the connection to the overhead shower is at fault but probably would need to remove tiles to fix problem. <\/p>

13\/01\/2020 11:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43597","activity_ticket_id":"43636","ticket_reference":"HDT44717","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"saniflo issue ","ticket_address_1":"Flat 4","ticket_address_2":"20 Crawford Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52976","activity_notes":"The issue with the Saniflo has returned.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 15:29 (sandra)<\/b>Booked for Thursday <\/p>

21\/01\/2020 14:07 (jane)<\/b>Tenant will be home on Thursday between 2 and 4pm for access <\/p>

29\/01\/2020 13:28 (jane )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 10:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2020 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43598","activity_ticket_id":"43634","ticket_reference":"HDT44715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further investigations into leak","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/01\/20","activity_end":"2020-01-13 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52977","activity_notes":"further investigations into leak","activity_timesheet":"1","ticket_notes_combined":"

13\/01\/2020 14:16 (sandra)<\/b>Cut out sections of in the boiler cupboard area,and sourced leak from the ensuite toilet,Danny now taking over with removal of toilet and repair<\/p>

14\/01\/2020 15:29 (sandra)<\/b>booked for Wednesday <\/p>

16\/01\/2020 16:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43599","activity_ticket_id":"43637","ticket_reference":"HDT44718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking tube and opening wardrobe door ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/20","activity_end":"2020-01-13 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52978","activity_notes":"I have boiler's tube leaking, I called to emergency service on Saturday and they told me that today they will come and fix it.I notice as well that the wardrobe's door keeps opening. Could you send someone to check it please?","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 10:50 (sandra)<\/b>BOOKED FOR WEDNESDAY 15\/1<\/p>

21\/01\/2020 16:05 (jane)<\/b>Changed condense pipe round and left working <\/p>

29\/01\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43600","activity_ticket_id":"43637","ticket_reference":"HDT44718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking tube and opening wardrobe door ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"13\/01\/20","activity_end":"2020-01-13 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52979","activity_notes":"oven not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 10:50 (sandra)<\/b>BOOKED FOR WEDNESDAY 15\/1<\/p>

21\/01\/2020 16:05 (jane)<\/b>Changed condense pipe round and left working <\/p>

29\/01\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43601","activity_ticket_id":"43638","ticket_reference":"HDT44719","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"beeping smoke alarm ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/20","activity_end":"2020-01-13 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52980","activity_notes":"beeping smoke alarm with keys ","activity_timesheet":"1","ticket_notes_combined":"

14\/01\/2020 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43602","activity_ticket_id":"43639","ticket_reference":"HDT44720","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"LS\/JH\/10521 - Ventilation to Toilets - 7a Langley Street","ticket_address_1":"Ventilation to Toilets - 7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/01\/20","activity_end":"2020-01-13 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52981","activity_notes":"Further to our engineers visit to rectify the issues you were experiencing with your W.C extract system I am submitting our quotation for future annual service works.To supply and fit 2 new Aeropleat filters (we will remove and dispose of the old ones), remove all extraction grilles linked to the system, clean and re install and check that system is functioning correctly. Works to be undertaken out of hours.","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2020 12:18 (jane)<\/b>Programmed in for Sunday 19th January <\/p>

21\/01\/2020 10:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43603","activity_ticket_id":"43640","ticket_reference":"HDT44721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"green emergency break glass needs replacing ","ticket_address_1":"Granville Mews","ticket_address_2":"Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/20","activity_end":"2020-01-13 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52982","activity_notes":"Green emergency break glass needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 16:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43604","activity_ticket_id":"43641","ticket_reference":"HDT44722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine and mouse proofing","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/20","activity_end":"2020-01-15 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52983","activity_notes":"Please raise a work order for Reddan to attend to the below.Tenant reported:- washing machine faulty - error code - small gap in the wall need proofing to avoid mice.Sandra, please arrange for Wed (15th) after 12.30pm. Tenant is in for access.Please inform Drago to attend.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 10:50 (sandra)<\/b>BOOKED FOR WEDNESDAY <\/p>

16\/01\/2020 10:59 (sandra)<\/b>cut out and filled2x voids in wall with plaster board,skimmed over ready for decoration. <\/p>

17\/01\/2020 08:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43605","activity_ticket_id":"43641","ticket_reference":"HDT44722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine and mouse proofing","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52984","activity_notes":"Please raise a work order for Reddan to attend to the below.Tenant reported:- washing machine faulty - error code Sandra, please arrange for Wed (15th) after 12.30pm. Tenant is in for access.Please inform Drago to attend.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 10:50 (sandra)<\/b>BOOKED FOR WEDNESDAY <\/p>

16\/01\/2020 10:59 (sandra)<\/b>cut out and filled2x voids in wall with plaster board,skimmed over ready for decoration. <\/p>

17\/01\/2020 08:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43606","activity_ticket_id":"43642","ticket_reference":"HDT44723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"entry phone faulty","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/01\/20","activity_end":"2020-01-13 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52985","activity_notes":"Tenant reported : entry phone faulty and not releasing door to Flat 3Sandra, please arrange for Paul to attend. Flat 3 tenant may be able to give access if required.There are contractors working on 1st Floor.Paul will need FB2 keys.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43607","activity_ticket_id":"43643","ticket_reference":"HDT44724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor fan and mouse proofing","ticket_address_1":"flat 6, ","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/20","activity_end":"2020-01-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52986","activity_notes":"Sandhu 07967142608 Extractor fan in bathroom is dead \/ not working Letterbox broken, needs new one Door seal on front door bottom is missing. This lets mice into the flat - needs new one, fixing ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:36 (sandra)<\/b>emailed Tanvir for access <\/p>

17\/01\/2020 15:54 (sandra)<\/b>Booked for Wednesday morning <\/p>

20\/01\/2020 08:57 (sandra)<\/b>booked for Friday morning <\/p>

24\/01\/2020 16:26 (jane)<\/b>Replacement fan ordered <\/p>

31\/01\/2020 15:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43608","activity_ticket_id":"43643","ticket_reference":"HDT44724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor fan and mouse proofing","ticket_address_1":"flat 6, ","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/19","activity_end":"2019-01-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52987","activity_notes":"Sandhu 07967142608 Extractor fan in bathroom is dead \/ not working Letterbox broken, needs new one Door seal on front door bottom is missing. This lets mice into the flat - needs new one, fixing ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:36 (sandra)<\/b>emailed Tanvir for access <\/p>

17\/01\/2020 15:54 (sandra)<\/b>Booked for Wednesday morning <\/p>

20\/01\/2020 08:57 (sandra)<\/b>booked for Friday morning <\/p>

24\/01\/2020 16:26 (jane)<\/b>Replacement fan ordered <\/p>

31\/01\/2020 15:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43609","activity_ticket_id":"43644","ticket_reference":"HDT44725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/20","activity_end":"2020-01-13 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52988","activity_notes":"Can we please attend Flat 2, 35 Catherine to check the heating?with keys ","activity_timesheet":"1","ticket_notes_combined":"

13\/01\/2020 16:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43610","activity_ticket_id":"43373","ticket_reference":"HDT44454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/20","activity_end":"2020-01-13 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52989","activity_notes":"tenant moves in on 13th january ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:58 (sandra)<\/b>I've just fitted the replacement filling loop, as required, however there is a couple of observations that need reporting. There's an isolation valve between the unvented cylinder and expansion vessel, which doesn't comply with building regulations. And the compartment housing the aztec boiler is extremely hot, which requires venting. <\/p>

08\/01\/2020 16:31 (sandra)<\/b>NEW TOILET SEAT ON ORDER <\/p>

13\/01\/2020 08:44 (sandra)<\/b>Roy has broken mirror on the face of the door. Removed the door and sent it to be repaired <\/p>

13\/01\/2020 14:15 (sandra)<\/b>supplied and fitted new towel rail element <\/p>

13\/01\/2020 14:16 (sandra)<\/b>mirror and cabinet door in for repair<\/p>

14\/01\/2020 10:00 (sandra)<\/b>new board for the boiler <\/p>

16\/01\/2020 16:53 (jane)<\/b>Supplied temporary heaters <\/p>

20\/01\/2020 10:22 (sandra)<\/b>emailed for access Tuesday <\/p>

21\/01\/2020 10:49 (jane)<\/b>PCB went to quote <\/p>

29\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43611","activity_ticket_id":"43645","ticket_reference":"HDT44726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/20","activity_end":"2020-01-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52990","activity_notes":"leak into common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 11:51 (sandra)<\/b>found all water damage on all floors to be caused by a blocked outlet in the guttering, removed the wire balloon which was causing the problem and cleared guttering,I would allow to dry for a week before decoration. <\/p>

27\/01\/2020 15:31 (sandra)<\/b>, returned and found the blocked gully which was unblocked last week was responsible for the top floor damage on the walls of the common area, Today I found the downpipe was seperated lower down which was causing the internal damage on the lower floors,this has now been rectified by gaining access via 15 Tavistock St.<\/p>

04\/02\/2020 10:46 (sandra)<\/b>We have cleared the leak at the above, but as there is no heating in the common parts the wall is taking a while to dry out. We returned today to check that the leak has been resolved. It has dried at the top but not at the bottom.We can leave it a few more weeks to dry out in the warmer weather or hire a dehumidifier.Please advise what you wish us to do.<\/p>

25\/02\/2020 13:33 (jane)<\/b>Checking area today if still wet <\/p>

12\/03\/2020 11:26 (sandra)<\/b>reattending today to check the leak with a damp meter as it does not seem to be drying out.<\/p>

13\/03\/2020 11:04 (sandra)<\/b>booked for 13\/03<\/p>

19\/03\/2020 10:26 (sandra)<\/b>2nd 3rd and 4th floor is drybasement is still damp<\/p>

19\/03\/2020 10:27 (sandra)<\/b>cleaned all moss off and weeds and sealed all the area with paint<\/p>

20\/03\/2020 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43612","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/20","activity_end":"2020-02-07 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52991","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on9 th Jan 2020.Sandra, please make necessary arrangements.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43613","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52992","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on9 th Jan 2020.Sandra, please make necessary arrangements.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43614","activity_ticket_id":"43561","ticket_reference":"HDT44642","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"main front door magnet ","ticket_address_1":"2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 4PD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"13\/01\/20","activity_end":"2020-01-13 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52993","activity_notes":"Can you arrange for someone to attend to the above and fix the magnet that holds the main front door open please, It just needs to be refixed.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 13:25 (jane)<\/b>Arranging for specialist to attend to repair broken back box on mag lock<\/p>

15\/01\/2020 11:53 (sandra)<\/b>new parts ordered <\/p>

21\/01\/2020 15:46 (jane)<\/b>Emailed client asking if we can fit the new part on Thursday morning <\/p>

22\/01\/2020 09:39 (jane)<\/b>Engineers attending on Thursday morning at 8:30am <\/p>

27\/01\/2020 16:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43615","activity_ticket_id":"43647","ticket_reference":"HDT44728","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13229 - Estate - Management Office Corridor and Staircase - PO200623136","ticket_address_1":"Estate - Management Office Corridor and Staircase ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/01\/20","activity_end":"2020-01-13 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52994","activity_notes":"Redecoration and new ceiling tiles 1) To carry out all necessary preparation works to all walls and woodwork to corridorApply 2No coats of emulsion to all walls and undercoat all woodwork followed by 1No top coat and clean site on completion.2) To gain access to and remove all ceiling tiles and replace with new to match existing to corridor3) To carry out all necessary preparation works to all walls and woodwork to staircase.Apply 2No coats of emulsion to all walls and undercoat all woodwork followed by 1No top coat and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 11:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43616","activity_ticket_id":"43648","ticket_reference":"HDT44729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating issues ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/20","activity_end":"2020-01-14 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52995","activity_notes":"Heating issues ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2020 10:15 (sandra)<\/b>NO ACCESS GIVEN <\/p>

13\/02\/2020 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43617","activity_ticket_id":"43649","ticket_reference":"HDT44730","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"residential lights - common parts ","ticket_address_1":"27 Slingsby place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/20","activity_end":"2020-01-14 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52996","activity_notes":"residential lights common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 08:57 (sandra)<\/b>temporary repair - parts ordered <\/p>

15\/01\/2020 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43618","activity_ticket_id":"43486","ticket_reference":"HDT44567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/20","activity_end":"2020-01-20 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52997","activity_notes":"toilet does not flush - as mechanism is brokenlight above the kitchen sink does not work ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2020 09:14 (sandra)<\/b>temporary repair made and new one to be ordered <\/p>

10\/01\/2020 11:43 (sandra )<\/b>(Ticket Closed)<\/p>

14\/01\/2020 09:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2020 14:19 (sandra)<\/b>further access needed <\/p>

14\/01\/2020 16:08 (sandra)<\/b>booked for Wednesday <\/p>

15\/01\/2020 10:56 (sandra)<\/b>new valve ordered <\/p>

15\/01\/2020 11:15 (jane)<\/b>Flush valve ordered <\/p>

21\/01\/2020 11:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43619","activity_ticket_id":"43474","ticket_reference":"HDT44555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13361 - Flat 8, 25 Garrick Street ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/20","activity_end":"2020-01-14 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52998","activity_notes":"To disconnect and remove existing oven and dispose of correctly.To then supply and install new compact Siemens microwave\/oven to match existing, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 15:05 (sandra)<\/b>collecting Wednesday <\/p>

17\/01\/2020 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43620","activity_ticket_id":"43649","ticket_reference":"HDT44730","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"residential lights - common parts ","ticket_address_1":"27 Slingsby place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/20","activity_end":"2020-01-14 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"52999","activity_notes":"residential lights common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 08:57 (sandra)<\/b>temporary repair - parts ordered <\/p>

15\/01\/2020 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43621","activity_ticket_id":"43650","ticket_reference":"HDT44731","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replace blown lamps in basement ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/20","activity_end":"2020-01-14 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53000","activity_notes":"replace blown lamps in basement ","activity_timesheet":"1","ticket_notes_combined":"

14\/01\/2020 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43622","activity_ticket_id":"43651","ticket_reference":"HDT44732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom sliding door and faulty blind","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/20","activity_end":"2020-01-14 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53001","activity_notes":"Tenant reported : Bathroom sliding door locks is broken.Faulty blindsSandra, please collect keys from site office. ","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2020 11:30 (sandra)<\/b>toilet door lock ordered and specialist to attend as blinds are arched<\/p>

17\/01\/2020 15:39 (sandra)<\/b>Blinds to be ordered2 x blinds venetian25 mm white woodWidth 1120 mmDrop 1120 mm<\/p>

20\/01\/2020 15:32 (jane)<\/b>Sliding door lock and blinds on order <\/p>

22\/01\/2020 12:32 (jane)<\/b>Lock on order <\/p>

29\/01\/2020 11:35 (sandra)<\/b>access requested for Thursday 30th<\/p>

30\/01\/2020 14:38 (sandra)<\/b>completed all works - blinds on order <\/p>

30\/01\/2020 14:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43623","activity_ticket_id":"43373","ticket_reference":"HDT44454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/20","activity_end":"2020-01-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53002","activity_notes":"tenant moves in on 13th january ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:58 (sandra)<\/b>I've just fitted the replacement filling loop, as required, however there is a couple of observations that need reporting. There's an isolation valve between the unvented cylinder and expansion vessel, which doesn't comply with building regulations. And the compartment housing the aztec boiler is extremely hot, which requires venting. <\/p>

08\/01\/2020 16:31 (sandra)<\/b>NEW TOILET SEAT ON ORDER <\/p>

13\/01\/2020 08:44 (sandra)<\/b>Roy has broken mirror on the face of the door. Removed the door and sent it to be repaired <\/p>

13\/01\/2020 14:15 (sandra)<\/b>supplied and fitted new towel rail element <\/p>

13\/01\/2020 14:16 (sandra)<\/b>mirror and cabinet door in for repair<\/p>

14\/01\/2020 10:00 (sandra)<\/b>new board for the boiler <\/p>

16\/01\/2020 16:53 (jane)<\/b>Supplied temporary heaters <\/p>

20\/01\/2020 10:22 (sandra)<\/b>emailed for access Tuesday <\/p>

21\/01\/2020 10:49 (jane)<\/b>PCB went to quote <\/p>

29\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43624","activity_ticket_id":"43637","ticket_reference":"HDT44718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking tube and opening wardrobe door ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/20","activity_end":"2020-01-14 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53003","activity_notes":"I have boiler's tube leaking, I called to emergency service on Saturday and they told me that today they will come and fix it.I notice as well that the wardrobe's door keeps opening. Could you send someone to check it please?oven not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 10:50 (sandra)<\/b>BOOKED FOR WEDNESDAY 15\/1<\/p>

21\/01\/2020 16:05 (jane)<\/b>Changed condense pipe round and left working <\/p>

29\/01\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43625","activity_ticket_id":"43624","ticket_reference":"HDT44705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator and door and check electrical switches ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/20","activity_end":"2020-01-14 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53004","activity_notes":"Please raise a work order for Reddan gas engineer to attend.Tenant reported : Radiator is not working and living room door is not closing properly.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 14:26 (sandra)<\/b>radiator repaired <\/p>

14\/01\/2020 15:09 (sandra)<\/b>asked tenant for access Wednesday <\/p>

14\/01\/2020 15:16 (sandra)<\/b>booked for Wednesday before 2 pm <\/p>

16\/01\/2020 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43626","activity_ticket_id":"43624","ticket_reference":"HDT44705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator and door and check electrical switches ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/20","activity_end":"2020-01-14 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53005","activity_notes":"Also check electrical switches ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 14:26 (sandra)<\/b>radiator repaired <\/p>

14\/01\/2020 15:09 (sandra)<\/b>asked tenant for access Wednesday <\/p>

14\/01\/2020 15:16 (sandra)<\/b>booked for Wednesday before 2 pm <\/p>

16\/01\/2020 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43627","activity_ticket_id":"42874","ticket_reference":"HDT43955","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"shower door in guest bedroom ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"14\/01\/20","activity_end":"2020-01-14 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53006","activity_notes":"shower door in guest bedroom ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2019 08:30 (sandra)<\/b>Door was stuck. Bottom and top wheels was very very loose.Managed to tighten up. Door now opening and closing but doesn't seem to run correctly. Door at bottom where metal has been rubbing against each other. Unable to raise door up<\/p>

01\/11\/2019 09:59 (sandra)<\/b>new shower door is required. one to be sourced <\/p>

10\/12\/2019 16:37 (sandra)<\/b>ordered shower door but supplier has now said it is discontinued. <\/p>

11\/12\/2019 10:00 (jane)<\/b>Shower door arriving either Friday 13th December or Monday 16th December, was on back order <\/p>

10\/01\/2020 12:57 (sandra)<\/b>BOOKED FOR TUESDAY 14TH <\/p>

14\/01\/2020 10:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43628","activity_ticket_id":"43652","ticket_reference":"HDT44733","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/20","activity_end":"2020-01-14 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53007","activity_notes":"To carry out roof service ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2020 08:15 (sandra)<\/b>awaiting access for rear of roof. front done<\/p>

16\/01\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43629","activity_ticket_id":"43653","ticket_reference":"HDT44734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"4-6 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/20","activity_end":"2020-01-14 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53008","activity_notes":"To carry out roof service","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2020 08:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43630","activity_ticket_id":"43654","ticket_reference":"HDT44735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service","ticket_address_1":"6a Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/20","activity_end":"2020-01-14 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53009","activity_notes":"To carry out roof service","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2020 08:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43631","activity_ticket_id":"43645","ticket_reference":"HDT44726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/01\/20","activity_end":"2020-01-14 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53010","activity_notes":"leak into common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 11:51 (sandra)<\/b>found all water damage on all floors to be caused by a blocked outlet in the guttering, removed the wire balloon which was causing the problem and cleared guttering,I would allow to dry for a week before decoration. <\/p>

27\/01\/2020 15:31 (sandra)<\/b>, returned and found the blocked gully which was unblocked last week was responsible for the top floor damage on the walls of the common area, Today I found the downpipe was seperated lower down which was causing the internal damage on the lower floors,this has now been rectified by gaining access via 15 Tavistock St.<\/p>

04\/02\/2020 10:46 (sandra)<\/b>We have cleared the leak at the above, but as there is no heating in the common parts the wall is taking a while to dry out. We returned today to check that the leak has been resolved. It has dried at the top but not at the bottom.We can leave it a few more weeks to dry out in the warmer weather or hire a dehumidifier.Please advise what you wish us to do.<\/p>

25\/02\/2020 13:33 (jane)<\/b>Checking area today if still wet <\/p>

12\/03\/2020 11:26 (sandra)<\/b>reattending today to check the leak with a damp meter as it does not seem to be drying out.<\/p>

13\/03\/2020 11:04 (sandra)<\/b>booked for 13\/03<\/p>

19\/03\/2020 10:26 (sandra)<\/b>2nd 3rd and 4th floor is drybasement is still damp<\/p>

19\/03\/2020 10:27 (sandra)<\/b>cleaned all moss off and weeds and sealed all the area with paint<\/p>

20\/03\/2020 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43632","activity_ticket_id":"43655","ticket_reference":"HDT44736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet constantly running","ticket_address_1":"1st floor landing ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/01\/20","activity_end":"2020-01-14 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53011","activity_notes":"toilet constantly running ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 16:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43633","activity_ticket_id":"43656","ticket_reference":"HDT44737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor ","ticket_address_1":"Flat 9","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/20","activity_end":"2020-01-14 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53012","activity_notes":"hob extractor ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 15:34 (sandra)<\/b>emailed for access <\/p>

31\/01\/2020 15:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43634","activity_ticket_id":"43657","ticket_reference":"HDT44738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closer","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/20","activity_end":"2020-01-14 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53013","activity_notes":"Please raise a work order for Reddan to install a door closer to the rear door.Tenant reported the door slams frequently and very loud due to the draft.Sandra, please make necessary arrangements. Please collect keys from site office.","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2020 10:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43635","activity_ticket_id":"43658","ticket_reference":"HDT44739","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"paper towel dispenser has come off wall","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9PZ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/20","activity_end":"2020-01-14 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53014","activity_notes":"I was wondering if we could get someone out to look at our paper towel dispenser which has come off the wall and needs to be re-attached. Its not urgent so can happen either this week, or next week. ","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2020 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43636","activity_ticket_id":"43659","ticket_reference":"HDT44740","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom heating ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/20","activity_end":"2020-01-14 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53015","activity_notes":"bathroom heating not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 11:00 (jane)<\/b>Attending Wednesday\/Thursday this week <\/p>

21\/01\/2020 16:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43637","activity_ticket_id":"43511","ticket_reference":"HDT44592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 13th January","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/20","activity_end":"2020-01-15 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53016","activity_notes":"inter-tenancy checks to be carried out on 13th January","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2020 08:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43638","activity_ticket_id":"43660","ticket_reference":"HDT44741","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 3","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/20","activity_end":"2020-01-15 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53017","activity_notes":"I need your fairly urgent help please.We have an issue with the boiler in flat 3, 27 SP.The tenant was away for a lengthy time and returned a few days ago to find she has no heating and hot water. The flat is really cold as the heating has most probably not worked for weeks.Visited the flat just now and it seems a 15 mm isolation valve on the filling loop is leaking. I am hoping this is the only problem and it is not paired with another issue, however just to be on the safe side would you be able to attend to this first thing tomorrow morning?","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2020 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43639","activity_ticket_id":"43661","ticket_reference":"HDT44742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof repairs ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"6 Gerrrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/20","activity_end":"2020-01-20 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53018","activity_notes":"Please raise a work for Reddan to attend.Temporary repairs have been carried out to the roof but we need a permanent fix to the roof.","activity_timesheet":"1","ticket_notes_combined":"

17\/01\/2020 15:52 (sandra)<\/b>Booked for Monday <\/p>

22\/01\/2020 11:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43640","activity_ticket_id":"43662","ticket_reference":"HDT44743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 lights not working ","ticket_address_1":"Everwell Chinese medicine","ticket_address_2":"36 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/20","activity_end":"2020-01-15 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53019","activity_notes":"Please attend Everwell chinese medicine, ground floor and basement, reporting 2 lights not working may just be the bulbs replacing. Shop opens at 10am Marry 0207 287 0805","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 15:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43641","activity_ticket_id":"43663","ticket_reference":"HDT44744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 lights not working ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/20","activity_end":"2020-01-15 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53020","activity_notes":"lights not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2020 13:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43642","activity_ticket_id":"43664","ticket_reference":"HDT44745","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"contractor cut through cable ","ticket_address_1":"dishoom","ticket_address_2":"12 Upper St Martins ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/20","activity_end":"2020-01-15 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53021","activity_notes":"contractor cut through cable ","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2020 13:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43643","activity_ticket_id":"43665","ticket_reference":"HDT44746","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain smell","ticket_address_1":"Flat 1","ticket_address_2":"94 New Cavendish Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/01\/20","activity_end":"2020-01-15 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53022","activity_notes":"drain issues ","activity_timesheet":"1","ticket_notes_combined":"

17\/01\/2020 10:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43644","activity_ticket_id":"43666","ticket_reference":"HDT44747","ticket_client":"2021","client_name":"IW Capital Limited ","ticket_title":"further roof leak","ticket_address_1":"42 Bruton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 6PA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/20","activity_end":"2020-01-15 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53023","activity_notes":"further roof leak","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2020 13:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43645","activity_ticket_id":"43666","ticket_reference":"HDT44747","ticket_client":"2021","client_name":"IW Capital Limited ","ticket_title":"further roof leak","ticket_address_1":"42 Bruton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 6PA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"15\/01\/20","activity_end":"2020-01-15 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53024","activity_notes":"further roof leak","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2020 13:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43646","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/20","activity_end":"2020-01-15 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53025","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on9 th Jan 2020.Sandra, please make necessary arrangements.To remove and dispose of furniture left in the flat ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43647","activity_ticket_id":"43667","ticket_reference":"HDT44748","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13382 - St Martin's Courtyard - Management Staircase - PO number is PO200623527","ticket_address_1":"St Martin's Courtyard - Management Staircase","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/01\/20","activity_end":"2020-01-15 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53026","activity_notes":"To prepare and apply 2No coats of grey floor paint to stairway to match existing.","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43648","activity_ticket_id":"43668","ticket_reference":"HDT44749","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lift hatch left open ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/20","activity_end":"2020-01-15 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53027","activity_notes":"Please raise a work order for Reddan to check the hatch above the lift shaft on the roof, reports that the shaft is open to the elements, can this be made safe as soon as possible.","activity_timesheet":"1","ticket_notes_combined":"

16\/01\/2020 08:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43649","activity_ticket_id":"43641","ticket_reference":"HDT44722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine and mouse proofing","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/01\/20","activity_end":"2020-01-15 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53028","activity_notes":"section of wall to be painted tenant is in Thursday at 2.30 pm ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 10:50 (sandra)<\/b>BOOKED FOR WEDNESDAY <\/p>

16\/01\/2020 10:59 (sandra)<\/b>cut out and filled2x voids in wall with plaster board,skimmed over ready for decoration. <\/p>

17\/01\/2020 08:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43650","activity_ticket_id":"43615","ticket_reference":"HDT44696","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"two broken down pipes","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/01\/20","activity_end":"2020-01-15 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53029","activity_notes":"Please raise wo for Reddan to repair 2no. broken downpipes in Dansey Pl","activity_timesheet":"1","ticket_notes_combined":"

13\/01\/2020 14:13 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2020 14:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2020 16:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43651","activity_ticket_id":"43673","ticket_reference":"HDT44754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating is out of order ","ticket_address_1":"2nd floor office ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/20","activity_end":"2020-01-15 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53030","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : Heating is out of order.Sandra, please arrange. I reckon it's electric heating. Tenant is in for access.","activity_timesheet":"1","ticket_notes_combined":"

21\/01\/2020 10:59 (jane)<\/b>Attending Wednesday\/Thursday this week <\/p>

21\/01\/2020 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43652","activity_ticket_id":"43673","ticket_reference":"HDT44754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating is out of order ","ticket_address_1":"2nd floor office ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/20","activity_end":"2020-01-15 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53031","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : Heating is out of order.Sandra, please arrange. I reckon it's electric heating. Tenant is in for access.","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 10:59 (jane)<\/b>Attending Wednesday\/Thursday this week <\/p>

21\/01\/2020 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43653","activity_ticket_id":"43674","ticket_reference":"HDT44755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blade sign is not working ","ticket_address_1":"Newport Sandringham ","ticket_address_2":"Central Cross ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/20","activity_end":"2020-01-15 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53032","activity_notes":"blade signage not working ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43654","activity_ticket_id":"43675","ticket_reference":"HDT44756","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window handle is broken ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/20","activity_end":"2020-01-15 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53033","activity_notes":"window handle is broken ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 10:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43655","activity_ticket_id":"43676","ticket_reference":"HDT44757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights flickering ","ticket_address_1":"South Service yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/20","activity_end":"2020-01-16 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53034","activity_notes":"Please raise a work order for Reddan to attend.One of the lights are constantly flickering.","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 13:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43656","activity_ticket_id":"43677","ticket_reference":"HDT44758","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"flat roof is leaking ","ticket_address_1":"17b Curzon Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53035","activity_notes":"Flat roof is leaking ","activity_timesheet":"1","ticket_notes_combined":"

20\/01\/2020 10:05 (sandra )<\/b>(Ticket Closed)<\/p>

20\/01\/2020 10:05 (sandra)<\/b>Unfortunately this is not a 5 minute job Area not maintained and slabs sitting on polystyrene. All area would need to be lifted to get to the asphalt roof underneath. These slabs may break as two men required to lift them as 2 inch thick and at least 3 ft long. Large thick weeds growing in area and the roots may have penetrated the asphalt. I can pull up these roots THERE ARE AIR CONDITIONING PIPES GOING THROUGH THE WALL WHICH IS VERY CLOSE TO LEAK AREA. THIS AREA HAS DAMAGED BRICKWORK AND WITH DRIVING RAIN COULD BE A PROBLEM. But I guess these pipes have been like this for years.Checked pointing on external wall and this is ok. <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43657","activity_ticket_id":"43678","ticket_reference":"HDT44759","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13384 - Flat 3, 27 Slingsby Place- PO200623647","ticket_address_1":"Flat 3, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/20","activity_end":"2020-01-16 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53036","activity_notes":"We attended the property this morning and had to re-pressurise the expansion, but a number of fault codes were present, indicating the combustion. We need to open up the chamber to clean the heat exchanger, replacing ignition electrodes and burner seal and are hoping this will rectify the fault, we could not open the chamber this morning as replacement seals are not available.Cost to service the boiler\/heat exchanger and change seal and electrodes -","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 10:50 (sandra)<\/b>I attended this property this morning and had to re-pressurise the expansion, but a number of fault codes were present, indicating the combustion. We need to open up the chamber to clean the heat exchanger, replacing ignition electrodes and burner seal and I'm hoping this will rectify the fault. I couldn't open the chamber this morning as replacement seals aren't available.<\/p>

20\/01\/2020 10:13 (sandra)<\/b>ORDERED PARTS <\/p>

27\/01\/2020 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43658","activity_ticket_id":"43670","ticket_reference":"HDT44751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"CO2 monitor","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/20","activity_end":"2020-01-22 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53037","activity_notes":"Move position of CO monitor to correct position","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 09:06 (sandra)<\/b>BOOKED FOR 22ND <\/p>

23\/01\/2020 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43659","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"16\/01\/20","activity_end":"2020-01-16 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53038","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on9 th Jan 2020.Sandra, please make necessary arrangements.To remove and dispose of furniture left in the flat ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43660","activity_ticket_id":"43679","ticket_reference":"HDT44760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower rail replacement ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/01\/20","activity_end":"2020-01-24 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53039","activity_notes":"Hope youre well! Could you send someone out please to fix the shower head holder back into the wall please.","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:45 (sandra)<\/b>access asked for Monday <\/p>

21\/01\/2020 11:05 (jane)<\/b>Have requested access for today, awaiting on client <\/p>

22\/01\/2020 14:19 (jane)<\/b>Have emailed client and tenant, awaiting access <\/p>

22\/01\/2020 16:41 (jane)<\/b>Tenant will be home from 3:30pm on Friday <\/p>

29\/01\/2020 15:40 (sandra)<\/b>emailed for access <\/p>

03\/02\/2020 11:48 (sandra)<\/b>emailed for access with tenant as no key is available <\/p>

04\/02\/2020 14:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43661","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53040","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on9 th Jan 2020.Sandra, please make necessary arrangements.To remove and dispose of furniture left in the flat ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43662","activity_ticket_id":"43680","ticket_reference":"HDT44761","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replacement flush panel to toilet cistern.","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53041","activity_notes":"Replacement flush panel to toilet cistern.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:23 (jane)<\/b>Part should be in stock early part of next week <\/p>

29\/01\/2020 15:41 (sandra)<\/b>emailed for Friday <\/p>

29\/01\/2020 16:27 (sandra)<\/b>reordered <\/p>

13\/02\/2020 11:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43663","activity_ticket_id":"43681","ticket_reference":"HDT44762","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose door handle ","ticket_address_1":"5a\/b Rupert Court ","ticket_address_2":"main door handle ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53042","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : Loose door handle.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 13:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43664","activity_ticket_id":"43682","ticket_reference":"HDT44763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53043","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 08:07 (sandra)<\/b>list needs to be done <\/p>

22\/01\/2020 14:36 (jane)<\/b>Bathroom LED illuminated mirror on order <\/p>

24\/01\/2020 13:02 (sandra)<\/b>intemiscent strip to be ordered <\/p>

24\/01\/2020 16:21 (jane)<\/b>Cabinet mirror replaced <\/p>

27\/01\/2020 15:43 (sandra)<\/b>shower repairs and cleaned waste <\/p>

27\/01\/2020 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43665","activity_ticket_id":"43682","ticket_reference":"HDT44763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53044","activity_notes":"inter-tenancy checksWe need blind hooks here just FYIAnd redecorate the ceiling in the bedroomAll other paintwork is fine. Grout in shower also needs replacing","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 08:07 (sandra)<\/b>list needs to be done <\/p>

22\/01\/2020 14:36 (jane)<\/b>Bathroom LED illuminated mirror on order <\/p>

24\/01\/2020 13:02 (sandra)<\/b>intemiscent strip to be ordered <\/p>

24\/01\/2020 16:21 (jane)<\/b>Cabinet mirror replaced <\/p>

27\/01\/2020 15:43 (sandra)<\/b>shower repairs and cleaned waste <\/p>

27\/01\/2020 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43666","activity_ticket_id":"43683","ticket_reference":"HDT44764","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom paint is flaking ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53045","activity_notes":"bathroom the paint is flaking on the wall ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2020 08:24 (sandra)<\/b>Repaired dishwasher pump out hose<\/p>

04\/02\/2020 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43667","activity_ticket_id":"43684","ticket_reference":"HDT44765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wardrobe doors ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53046","activity_notes":"Both bedroom wardrobe doors have come off the runners. In bedroom 1 the front of the heating control panel has come off ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:58 (sandra)<\/b>BOOKED 17\/01<\/p>

22\/01\/2020 10:48 (jane)<\/b>No access for 9am appointment today, waiting for the tenant to confirm another day<\/p>

22\/01\/2020 11:04 (jane)<\/b>Re-booked for Monday 27th January at 9am <\/p>

27\/01\/2020 14:38 (sandra)<\/b>three appointments and three times no answer fed back to charlotte <\/p>

30\/01\/2020 10:30 (sandra)<\/b>Repaired and refitted X2 double sets of sliding doors, although I will need to return once I have plastic runner guides which are missing from both cupboards. Mastic seals replaced,The wall mounted thermostat will require probably Mike the heating engineer to replace..<\/p>

04\/02\/2020 14:08 (sandra)<\/b>asked for 8am 5\/2 for heating <\/p>

14\/02\/2020 09:49 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2020 09:55 (sandra)<\/b>ordered new heating control panel <\/p>

21\/02\/2020 14:15 (sandra)<\/b>booked for Monday to fit the controller <\/p>

24\/02\/2020 09:18 (sandra)<\/b>runners needed for wardrobe doors <\/p>

24\/02\/2020 10:08 (jane)<\/b>Wardrobe brackets on order <\/p>

27\/02\/2020 09:53 (jane)<\/b>Brackets expected in on 9th March <\/p>

27\/02\/2020 13:33 (jane)<\/b>Tenant request to wait till the wardrobe parts arrive and do both at the same time<\/p>

03\/03\/2020 11:11 (sandra)<\/b>both jobs need to be done at the same time <\/p>

10\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday 11th<\/p>

12\/03\/2020 09:25 (sandra)<\/b>wardrobe runners fitted <\/p>

12\/03\/2020 09:25 (sandra)<\/b>controller fitted <\/p>

12\/03\/2020 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:22 (jane)<\/b>Fitted controller <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43668","activity_ticket_id":"43685","ticket_reference":"HDT44766","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"loose toilet roll holders ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/20","activity_end":"2020-01-16 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53047","activity_notes":"Urgent repairs needed to the Toilet Roll holders in our WCs. 12 items are either loose or worse, over 4 floors. Could one of the team attend site to fix asap please.","activity_timesheet":"1","ticket_notes_combined":"

21\/01\/2020 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43669","activity_ticket_id":"43686","ticket_reference":"HDT44767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"36 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53048","activity_notes":"To carry out roof service ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43670","activity_ticket_id":"43687","ticket_reference":"HDT44768","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"15 Tavistock Street - lower roof ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53049","activity_notes":"To carry out roof service","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43671","activity_ticket_id":"43688","ticket_reference":"HDT44769","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53050","activity_notes":"To carry out roof service","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43672","activity_ticket_id":"43689","ticket_reference":"HDT44770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"48 Chandos Place - Dentist ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53051","activity_notes":"To carry out roof service","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43673","activity_ticket_id":"43690","ticket_reference":"HDT44771","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service - Common parts ","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53052","activity_notes":"To carry out roof service","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43674","activity_ticket_id":"43691","ticket_reference":"HDT44772","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53053","activity_notes":"To carry out roof service ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43675","activity_ticket_id":"43692","ticket_reference":"HDT44773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53054","activity_notes":"To carry out roof service","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43676","activity_ticket_id":"43693","ticket_reference":"HDT44774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53055","activity_notes":"To carry out roof service ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43677","activity_ticket_id":"43611","ticket_reference":"HDT44692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"RH Bedroom window blind and window","ticket_address_1":"townhouse ","ticket_address_2":"38 Wellington Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53056","activity_notes":"RH Bedroom window blind and window","activity_timesheet":"1","ticket_notes_combined":"

10\/01\/2020 12:26 (sandra)<\/b>blind needs to be replacedsecondary glazing sash needs repairing. second floor bedroom <\/p>

10\/01\/2020 14:27 (sandra)<\/b>blind ordered <\/p>

14\/01\/2020 11:36 (sandra )<\/b>(Ticket Closed)<\/p>

15\/01\/2020 11:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2020 11:50 (sandra)<\/b>new blind ordered <\/p>

30\/01\/2020 14:43 (sandra)<\/b>blind in reception <\/p>

04\/02\/2020 10:11 (sandra)<\/b>asked for acess today 4\/2<\/p>

04\/02\/2020 15:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43678","activity_ticket_id":"43431","ticket_reference":"HDT44512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53057","activity_notes":"replace blinds with blackout blinds on back two windows in bedroom and kitchen, redecorate flaking paint by sink in bathroom , check leak in bedroom and reattach cupboard door in kitchen","activity_timesheet":"1","ticket_notes_combined":"

06\/01\/2020 10:15 (sandra)<\/b>black out blinds need to be ordered <\/p>

22\/01\/2020 15:57 (jane)<\/b>Have requested if we can fit the new roller blinds on Friday morning, awaiting a reply from the client.<\/p>

27\/01\/2020 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43679","activity_ticket_id":"43694","ticket_reference":"HDT44775","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53058","activity_notes":"To carry out roof service","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43680","activity_ticket_id":"43695","ticket_reference":"HDT44776","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out roof service ","ticket_address_1":"44 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53059","activity_notes":"To carry out roof service","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2020 11:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43681","activity_ticket_id":"43425","ticket_reference":"HDT44506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/01\/20","activity_end":"2020-01-16 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53060","activity_notes":" - Signs of leakage in the Walk in Closet - top right hand side of ceiling - Buldging on ceiling in the lounge - top right hand corner - Signs of leakage in the bathroom, above the radiator and on the beam on the right hand side - Update extractor to come on when light is turned on - Paint peeling as a result of previous leakage on wall on Top stairs as well as the skylight","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:08 (sandra)<\/b>batteries in alarm changed <\/p>

16\/01\/2020 11:31 (sandra)<\/b>Complete,but decoration required in approximately one week to allow for drying, <\/p>

16\/01\/2020 11:32 (sandra)<\/b>Tested all stained areas with damp meter and found most were from previous leaks which have been rectified,The stairwell was still wet due to a blocked guttering outlet which is now clear.<\/p>

27\/01\/2020 11:41 (sandra)<\/b>booked for tomorrow <\/p>

28\/01\/2020 14:45 (sandra)<\/b>extractor completely separate and will not come on with lights. it is not designed to work with the lights <\/p>

05\/02\/2020 16:34 (sandra)<\/b>decorating cancelled by Angela by email <\/p>

11\/02\/2020 10:56 (sandra)<\/b>Decorators booked for Thursday <\/p>

13\/02\/2020 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43682","activity_ticket_id":"43697","ticket_reference":"HDT44778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 28th January","ticket_address_1":"Flat 4.1","ticket_address_2":"28 LIsle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/20","activity_end":"2020-01-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53061","activity_notes":"inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2020 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43683","activity_ticket_id":"43698","ticket_reference":"HDT44779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on Friday 7th ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/20","activity_end":"2020-01-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53062","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 11:22 (sandra)<\/b>sent to Charlotte for approval<\/p>

06\/02\/2020 08:55 (sandra)<\/b>radiator brackets on order <\/p>

12\/02\/2020 15:36 (sandra)<\/b>radiator bracket to be sourced<\/p>

13\/02\/2020 12:47 (sandra)<\/b>radiator bracket ordered <\/p>

17\/02\/2020 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43684","activity_ticket_id":"43699","ticket_reference":"HDT44780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 6th Feb","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/20","activity_end":"2020-02-03 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53063","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 15:33 (sandra)<\/b>sent list of recommendations and awaiting to proceed <\/p>

05\/02\/2020 08:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43685","activity_ticket_id":"43700","ticket_reference":"HDT44781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13380 - Flat 3, 68 Shaftesbury Avenue ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/01\/20","activity_end":"2020-01-16 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53064","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43686","activity_ticket_id":"43701","ticket_reference":"HDT44782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13360 - Flat 2.1, 4a Rupert Court ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/01\/20","activity_end":"2020-01-16 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53065","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 16:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43687","activity_ticket_id":"43702","ticket_reference":"HDT44783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - 17th February - NEW TENANT 21ST ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/20","activity_end":"2020-02-17 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53066","activity_notes":"tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

17\/02\/2020 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43688","activity_ticket_id":"43703","ticket_reference":"HDT44784","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lights out ","ticket_address_1":"20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53067","activity_notes":"For information the lights in the basement work and the lift works but not the staircase or ground floor entrance.","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 10:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43689","activity_ticket_id":"43373","ticket_reference":"HDT44454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 19th December ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/20","activity_end":"2020-01-16 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53068","activity_notes":"tenant moves in on 13th january ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2020 15:58 (sandra)<\/b>I've just fitted the replacement filling loop, as required, however there is a couple of observations that need reporting. There's an isolation valve between the unvented cylinder and expansion vessel, which doesn't comply with building regulations. And the compartment housing the aztec boiler is extremely hot, which requires venting. <\/p>

08\/01\/2020 16:31 (sandra)<\/b>NEW TOILET SEAT ON ORDER <\/p>

13\/01\/2020 08:44 (sandra)<\/b>Roy has broken mirror on the face of the door. Removed the door and sent it to be repaired <\/p>

13\/01\/2020 14:15 (sandra)<\/b>supplied and fitted new towel rail element <\/p>

13\/01\/2020 14:16 (sandra)<\/b>mirror and cabinet door in for repair<\/p>

14\/01\/2020 10:00 (sandra)<\/b>new board for the boiler <\/p>

16\/01\/2020 16:53 (jane)<\/b>Supplied temporary heaters <\/p>

20\/01\/2020 10:22 (sandra)<\/b>emailed for access Tuesday <\/p>

21\/01\/2020 10:49 (jane)<\/b>PCB went to quote <\/p>

29\/01\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43690","activity_ticket_id":"43704","ticket_reference":"HDT44785","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke detectors to be replaced ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53069","activity_notes":"smoke detectors to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43691","activity_ticket_id":"43705","ticket_reference":"HDT44786","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chrome waste needs replacing ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/01\/20","activity_end":"2020-01-16 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53070","activity_notes":"chrome waste needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:46 (sandra)<\/b>Chrome waste ordered <\/p>

21\/01\/2020 11:03 (jane)<\/b>Access via keys for today <\/p>

21\/01\/2020 16:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43692","activity_ticket_id":"43706","ticket_reference":"HDT44787","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13385 - Flat 3, 25 Catherine Street ","ticket_address_1":"Flat 3, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/20","activity_end":"2020-01-16 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53071","activity_notes":"The attempt to correct the neutral wiring has failed, we have found the PCB is beyond repair, Our cost to replace the pcb, commission and test on completion.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 15:41 (sandra)<\/b>Parts on order <\/p>

21\/01\/2020 10:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43693","activity_ticket_id":"43707","ticket_reference":"HDT44788","ticket_client":"1390","client_name":"Lord Campbell","ticket_title":"Replacement shower door to en-suite bathroom ","ticket_address_1":"23 Phillimore","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/02\/20","activity_end":"2020-02-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53072","activity_notes":"Replacement shower door to en-suite bathroom ","activity_timesheet":"1","ticket_notes_combined":"

04\/02\/2020 13:19 (sandra)<\/b>Booked for Tuesday 11th <\/p>

11\/02\/2020 12:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43694","activity_ticket_id":"43708","ticket_reference":"HDT44789","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"replace door handle ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/20","activity_end":"2020-01-16 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53073","activity_notes":"Can we have a call out to replace door handle on the double door cupboard in the basement front vault area (it has a FB1 lock) this has the communal aerial cables and the water meters in the handle has broken. If someone could attend please. Keys from our office to the gate leading down the steps.Hi I forgot to mention when your operative attends can he clear the bottom of the cupboard of any rubbish please and if he can bag it up we will organise disposal if he can leave it outside the cupboard. Many thanks","activity_timesheet":"1","ticket_notes_combined":"

21\/01\/2020 12:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43695","activity_ticket_id":"43709","ticket_reference":"HDT44790","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lock","ticket_address_1":"Dudley House","ticket_address_2":"Westmoreland Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/20","activity_end":"2020-01-16 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53074","activity_notes":"Please could you arrange for a Yale lock to be installed onto the outside toilet in the front basement of the above building which is moments from our office? If he comes to our office first and I will show him which door he needs to work on.Can this be either tomorrow or early next week?","activity_timesheet":"1","ticket_notes_combined":"

21\/01\/2020 11:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43696","activity_ticket_id":"43710","ticket_reference":"HDT44791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"4 way dimmer ","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/20","activity_end":"2020-01-16 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53075","activity_notes":": Please send an electrician to investigate the 4 way dimmer switch to the kitchen area is not working & so we have x 5 bulbs not working","activity_timesheet":"1","ticket_notes_combined":"

17\/01\/2020 16:00 (sandra)<\/b>Needs new dimmer module. Unfortunately Ryness do not have one. Sold outReturn Monday with keys. Guest says ok <\/p>

20\/01\/2020 16:05 (jane)<\/b>New dimmer switch on order <\/p>

21\/01\/2020 09:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43697","activity_ticket_id":"43711","ticket_reference":"HDT44792","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 3","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/01\/20","activity_end":"2020-01-17 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53076","activity_notes":"please investigate this morning ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 14:56 (sandra)<\/b>toilet is leaking and we have ordered parts <\/p>

29\/01\/2020 15:45 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 11:40 (sandra)<\/b>Requested for Friday <\/p>

31\/01\/2020 16:12 (jane)<\/b>Found blocked 7m lead lined gulley and hopper <\/p>

10\/02\/2020 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43698","activity_ticket_id":"43712","ticket_reference":"HDT44793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 9","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/20","activity_end":"2020-01-20 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53077","activity_notes":"So a couple of things with the flat are starting to happen that I just wanted to make you aware of incase they get worse. I came back to the flat last week and I think there is some damp from the top sky window which turned up over the festive period. Also a small mark on the wall seems to have turned up over the sameTime.Nothing urgent just want to flag incase they get worse.the ensuite sink in the main bathroom is also slightly blocked and not draining how it used to.","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 14:58 (sandra)<\/b>awaiting access confirmation <\/p>

21\/01\/2020 09:47 (jane)<\/b>Access via keys for today <\/p>

21\/01\/2020 16:09 (jane)<\/b>Leak investigation and unblock basin, further work required<\/p>

29\/01\/2020 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/01\/2020 11:25 (sandra)<\/b>iain needs to look at the skylight <\/p>

31\/01\/2020 11:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2020 16:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43699","activity_ticket_id":"43713","ticket_reference":"HDT44794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good plinth","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/01\/20","activity_end":"2020-01-17 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53078","activity_notes":"Please raise a work order for Reddan to replace plinth at 36 Gerrard.Sandra, please see attached picture. Please arrange for Dean to attend.","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2020 15:32 (sandra)<\/b>attended and measured up for new timber. <\/p>

06\/02\/2020 16:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43700","activity_ticket_id":"43714","ticket_reference":"HDT44795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rainwater pipe works ","ticket_address_1":"4 & 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/01\/20","activity_end":"2020-01-17 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53079","activity_notes":"Make sure rainwater pipework is rodded regularly Confirm the diameter of the pipe from the rainwater pipe to the manhole.If problem persists and if the below ground drain is of greater diameter then the rainwater pipe, replace the rainwater pipe with larger diameter to match drain run.Put a larger mesh cowl over the roof outlet to reduce the possibility of blockage at roof level.","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2020 14:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43701","activity_ticket_id":"43715","ticket_reference":"HDT44796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head and water ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/04\/20","activity_end":"2020-04-10 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53080","activity_notes":"Lucie Tauveron reported that she is can't pull down the shower head cable & the water is too hot (Unable to turn it down).Recommended Solution: Engineer to attend site and fix issue.","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:30 (sandra)<\/b>called and no answer and no voicemail. <\/p>

17\/01\/2020 15:48 (sandra)<\/b>Monday before 11.30<\/p>

22\/01\/2020 14:19 (jane)<\/b>Appointment needs re-arranging, tenant was busy <\/p>

03\/02\/2020 08:17 (sandra)<\/b>asked for Tuesday between 9 - 11 am <\/p>

04\/02\/2020 14:58 (sandra)<\/b>Unblocked basin, new shower spares to be sourced<\/p>

13\/02\/2020 11:02 (sandra)<\/b>pictures sent to St Annes to source <\/p>

17\/02\/2020 09:36 (sandra)<\/b>ordered St Annes <\/p>

24\/02\/2020 09:44 (sandra)<\/b>access asked for Tuesday <\/p>

09\/03\/2020 12:23 (sandra)<\/b>emailed for access again. tenant and client <\/p>

23\/03\/2020 12:45 (sandra)<\/b>I have dismantled shower to replace cartridges, unfortunately I am unable to replace as tiles have been fitted too closely around shower (pictured). Tile specs will have to be traced as tiles will have to be removed to replace shower<\/p>

24\/03\/2020 09:17 (sandra)<\/b>Tiles to be sourced<\/p>

24\/03\/2020 09:17 (sandra)<\/b>Unblocked basin, new shower spares to be sourced<\/p>

29\/06\/2020 15:57 (jane)<\/b>Engineer has the three x shower cartridges on his vehicle <\/p>

18\/08\/2020 09:20 (jane)<\/b>Access via keys <\/p>

19\/08\/2020 12:20 (jane)<\/b>Attending on Monday 24th August to fit new shower parts <\/p>

28\/08\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43702","activity_ticket_id":"43716","ticket_reference":"HDT44797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light outside Flat 3","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/20","activity_end":"2020-01-17 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53081","activity_notes":"light outside Flat 3 needs replacing ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 13:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43703","activity_ticket_id":"43717","ticket_reference":"HDT44798","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13386 - 23 Slingsby Place - Invoicing details below ","ticket_address_1":"23 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/20","activity_end":"2020-01-17 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53082","activity_notes":"To run 2No x temporary sockets to 2No locations on first floor as agreed on site visit.","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 13:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43704","activity_ticket_id":"43379","ticket_reference":"HDT44460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13275 - Be Health - 108 Shaftesbury Avenue ","ticket_address_1":"Be Health - 108 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/20","activity_end":"2020-01-17 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53083","activity_notes":"To allow for an engineer to attend site with all necessary plant and materials, set up site with the use of barriers and cones, carefully break out and remove defective concrete surround housing pavement lights, prepare sub-surface and install new concrete mix back to area and seal. Allow to set and remove all protection works and barriers on completion.","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2019 09:40 (jane)<\/b>Two glass lenses on order <\/p>

27\/01\/2020 10:26 (sandra)<\/b>address is 98 Shaftesbury Avenuetemporarily put on hold <\/p>

27\/01\/2020 10:26 (sandra)<\/b>(Placed On Hold) waiting on further instruction <\/p>

11\/11\/2020 12:09 (travis)<\/b>Break out\/concrete works, paving light.<\/p>

11\/11\/2020 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43705","activity_ticket_id":"43719","ticket_reference":"HDT44800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"55-57 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/01\/20","activity_end":"2020-01-20 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53084","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2020 08:50 (sandra)<\/b>I visited flats 9 and 10 but I believe it is coming from 6a Tenant would not give access as her children was asleep. I believe the leak is coming from the kitchen and possibly an appliance as the landlady in the pub said it has slowed down. Leak has taken out some of the lights on the staircase. If tenant can avoid using any facilities in the kitchen until we visit either later today or if more convenient tomorrow but access is required. <\/p>

20\/01\/2020 08:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43706","activity_ticket_id":"43631","ticket_reference":"HDT44712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"17\/03\/20","activity_end":"2020-03-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53085","activity_notes":"Replace toilet roll holder with a more sturdy fitting in en suiteCheck electrics in bedroom they are very temperamental with the ones above the bed switching each other off and on! And the main light switching on the over bed lights Can we also please fix the radiator in the bathroom","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2020 10:37 (sandra)<\/b>Hi CaraWe need to sort a few bits in the flat Is there a ideal time for us to attend the flat on Weds? ThanksAngela <\/p>

20\/01\/2020 09:03 (sandra)<\/b>Spoke to Alan about the electrics and he said to pass this onto him. I have never seen anything like it. Jane has ordered two new toilet roll holders Towel rail is now ok <\/p>

29\/01\/2020 15:25 (sandra)<\/b>toilet roll holders on order <\/p>

04\/02\/2020 09:25 (sandra)<\/b>new switch for lights been ordered JB<\/p>

04\/02\/2020 11:37 (sandra)<\/b>new switch ordered.JB<\/p>

12\/02\/2020 09:11 (sandra)<\/b>isolator switch turned on for the radiator <\/p>

17\/03\/2020 12:41 (sandra)<\/b>switch has been supplied and fitted <\/p>

17\/03\/2020 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43707","activity_ticket_id":"43720","ticket_reference":"HDT44801","ticket_client":"1961","client_name":"August Equity","ticket_title":"a few lights have gone out in the office ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/20","activity_end":"2020-01-20 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53086","activity_notes":"I just wanted to report that a few lights have gone out in the office and gents toilets , if some one could come round and replace the bulbs that would be great.","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2020 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43708","activity_ticket_id":"43493","ticket_reference":"HDT44574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet flush is broken ","ticket_address_1":"Flat 4","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/20","activity_end":"2020-01-20 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53087","activity_notes":"toilet flush is brokenwashing machine needs to be re-leveled.","activity_timesheet":"1","ticket_notes_combined":"

07\/01\/2020 13:31 (jane)<\/b>New flush valve required, ordered <\/p>

16\/01\/2020 16:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43709","activity_ticket_id":"43721","ticket_reference":"HDT44802","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13376 - 2-6 Bridge Street, Hemel Hempstead","ticket_address_1":"2-6 Bridge Street, Hemel Hempstead ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"HP1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/01\/20","activity_end":"2020-01-20 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53088","activity_notes":"To allow for an compliant engineer to carry out structural load testing to existing metal staircase and provide certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 10:24 (jane)<\/b>Awaiting on a date from compliance engineer <\/p>

29\/01\/2020 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43710","activity_ticket_id":"43722","ticket_reference":"HDT44803","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"ladies toilet flush","ticket_address_1":"1st Floor Ladies toilet ","ticket_address_2":"7a Langley Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/20","activity_end":"2020-01-20 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53089","activity_notes":"1st floor toilet flush","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2020 12:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43711","activity_ticket_id":"43723","ticket_reference":"HDT44804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flashing light on alarm and hatch in roof has a hole and needs sealing - FOR MONDAY 27TH JANUARY AFTER 10AM, ACCESS VIA KEYS BUT KNOCCK FIRST ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"48 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/20","activity_end":"2020-01-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53090","activity_notes":"Hatch on roof has a hole that needs making good to stop rodent entry and flashing light ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2020 10:27 (jane)<\/b>Re-programmed for 2pm today (Tuesday) to meet pest control company <\/p>

27\/01\/2020 16:44 (sandra)<\/b>flashing lights repaired <\/p>

30\/01\/2020 11:29 (sandra)<\/b>access requested for Friday\/Monday <\/p>

31\/01\/2020 12:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43712","activity_ticket_id":"43724","ticket_reference":"HDT44805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"timer for hot water ","ticket_address_1":"flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/20","activity_end":"2020-01-20 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53091","activity_notes":"timer for hot water ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>

22\/01\/2020 13:46 (jane)<\/b>Timer on order - To fit Friday 24th January <\/p>

22\/01\/2020 16:29 (jane)<\/b>Tenant will be home on Friday morning between 8am and 10am for access <\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43713","activity_ticket_id":"43725","ticket_reference":"HDT44806","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"basin requires seal","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/20","activity_end":"2020-01-20 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53092","activity_notes":": Please attend to the ensuite basin requires a new trap\/seal as it leaking, and requires immediate attention. ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2020 14:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43714","activity_ticket_id":"43726","ticket_reference":"HDT44807","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 12 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/20","activity_end":"2020-01-20 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53093","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 09:11 (jane)<\/b>Parts on order <\/p>

21\/01\/2020 10:45 (jane)<\/b>Parts on order <\/p>

23\/01\/2020 15:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43715","activity_ticket_id":"43727","ticket_reference":"HDT44808","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 20","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/20","activity_end":"2020-01-20 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53094","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43716","activity_ticket_id":"43728","ticket_reference":"HDT44809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap is leaking ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/01\/20","activity_end":"2020-01-20 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53095","activity_notes":"tap is leaking ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2020 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43717","activity_ticket_id":"43696","ticket_reference":"HDT44777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"80 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/20","activity_end":"2020-01-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53096","activity_notes":"Please raise a work order for Reddan to attend to the below:- To assist tenant in transferring his items from 80 Shaftesbury to Flat 2.1 - 52 Shaftesbury- To put covering\/protection sheets over his belongings.- To provide a computer table ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:57 (sandra)<\/b>ORDERED MATERIALS<\/p>

27\/01\/2020 16:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43718","activity_ticket_id":"43735","ticket_reference":"HDT44816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/20","activity_end":"2020-01-20 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53097","activity_notes":"leak from 6a","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>

24\/01\/2020 16:13 (jane)<\/b>Repaired floorboard<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43719","activity_ticket_id":"43380","ticket_reference":"HDT44461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks 15th January","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/01\/20","activity_end":"2020-01-20 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53098","activity_notes":"checks to be carried out and tenant moves in on 22nd january ","activity_timesheet":"1","ticket_notes_combined":"

22\/01\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43720","activity_ticket_id":"43380","ticket_reference":"HDT44461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks 15th January","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53099","activity_notes":"checks to be carried out and tenant moves in on 22nd january ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43721","activity_ticket_id":"43736","ticket_reference":"HDT44817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/20","activity_end":"2020-01-20 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53100","activity_notes":"leak on top of fuse board ","activity_timesheet":"1","ticket_notes_combined":"

20\/01\/2020 16:02 (jane)<\/b>Checked fuse boxes, all dry, will return tomorrow to check again <\/p>

21\/01\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43722","activity_ticket_id":"43736","ticket_reference":"HDT44817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53101","activity_notes":"leak on top of fuse board ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2020 16:02 (jane)<\/b>Checked fuse boxes, all dry, will return tomorrow to check again <\/p>

21\/01\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43723","activity_ticket_id":"43683","ticket_reference":"HDT44764","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom paint is flaking ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/20","activity_end":"2020-01-20 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53102","activity_notes":"bathroom the paint is flaking on the wall a broken pipe in the kitchen below the manual dishwasher. It has been taped temporarily but clearly needs to be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2020 08:24 (sandra)<\/b>Repaired dishwasher pump out hose<\/p>

04\/02\/2020 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43724","activity_ticket_id":"43737","ticket_reference":"HDT44818","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with heating in the lounge - Access via Management Keys ","ticket_address_1":"Apartment 7, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/20","activity_end":"2020-01-20 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53103","activity_notes":" We have an issue with heating in lounge. We have followed the instructions but the error code message E2 is still showing up, says if you cannot get it rectified is something to do with the probe,","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 10:57 (jane)<\/b>Engineer attending today <\/p>

21\/01\/2020 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43725","activity_ticket_id":"43738","ticket_reference":"HDT44819","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check stain on ceiling - Keys for access ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/20","activity_end":"2020-01-20 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53104","activity_notes":"Can Reddan please attend the above property on keys to investigate possible leak stains on the apartment ceiling to see if there is a fresh leak from above or if this is an old dry stain","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43726","activity_ticket_id":"43739","ticket_reference":"HDT44820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To change CO2 monitors in Flats 1 and 2 as recommended following our inspection ","ticket_address_1":"Flat 1 and 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/01\/20","activity_end":"2020-01-20 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53105","activity_notes":"Can you please attend to change to CO monitors in flat 1&2 26 rose street as per the recommendations on gas certs. Going forward if the CO monitors or alarms are a month or two away from expiring, can these be changed straight away","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2020 16:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43727","activity_ticket_id":"43740","ticket_reference":"HDT44821","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lower pressure for Wednesday- Report to security ","ticket_address_1":"Flat 5, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/20","activity_end":"2020-01-20 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53106","activity_notes":"Low pressure - FOR WEDNESDAY AS EARLY AS POSSIBLE PELASE ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 10:58 (jane)<\/b>Re-scheduled for Wednesday <\/p>

23\/01\/2020 15:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43728","activity_ticket_id":"43738","ticket_reference":"HDT44819","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check stain on ceiling - Keys for access ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/01\/20","activity_end":"2020-01-20 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53107","activity_notes":"Can Reddan please attend the above property on keys to investigate possible leak stains on the apartment ceiling to see if there is a fresh leak from above or if this is an old dry stain","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43729","activity_ticket_id":"43741","ticket_reference":"HDT44822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate damp in first floor office","ticket_address_1":"1st floor\/2nd floor","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/01\/20","activity_end":"2020-01-21 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53108","activity_notes":"to investigate the damp in the first floor office. The contact is Kat Pierce of Runaway Entertainment, ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:17 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 10:27 (sandra)<\/b>client wants us to remove items infront of radiator and then check radiator for leaks.<\/p>

13\/02\/2020 15:30 (sandra)<\/b>wednesday at 10 am to remove cabinets and look at radiator<\/p>

18\/02\/2020 15:27 (sandra)<\/b>(Placed On Hold) The tenant is no longer available to proceed with the appointment tomorrow at 10am - can we put this on hold until a new date and time are confirmed?<\/p>

25\/02\/2020 11:31 (sandra)<\/b>Hi removed all files to gain access to rad found lot's of old water damage on wall from the window above the leak and found a waste pipe lose on outside down pipe and fixed. Removed skirting below the rad and all exposed pipework. its bone dry only way to rule out the pipe work is to cut a hatch in meeting room below to be sure <\/p>

25\/02\/2020 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

25\/02\/2020 11:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/02\/2020 11:51 (sandra)<\/b>hatch to be inserted into 1st floor ceiling for further investigation<\/p>

26\/02\/2020 11:25 (sandra)<\/b>Access has been arranged with Tenant for 10am Friday 6th March. Mike is aware<\/p>

12\/03\/2020 09:46 (sandra)<\/b>Stephen to let us know when we can attend<\/p>

13\/03\/2020 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43730","activity_ticket_id":"43742","ticket_reference":"HDT44823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13278 - Palomar, 34 Rupert Street ","ticket_address_1":"Palomar, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"21\/01\/20","activity_end":"2020-01-21 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53109","activity_notes":"Replace broken tiles ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2020 12:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43731","activity_ticket_id":"43743","ticket_reference":"HDT44824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 4, Egmont House - No heating or hot water - Urgent for today - Access via keys ","ticket_address_1":"Flat 4, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/20","activity_end":"2020-01-21 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53110","activity_notes":"No heating or hot water - Urgent for today - Access via keys","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 13:36 (jane)<\/b>Re-pressurised boiler, returning tomorrow to repair leak on radiator that is causing low pressure.<\/p>

23\/01\/2020 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43732","activity_ticket_id":"43744","ticket_reference":"HDT44825","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Faulty belts to the supply fan ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/01\/20","activity_end":"2020-01-21 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53111","activity_notes":"Belts to the supply fan had perished and are currently ordering replacements","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2020 15:53 (jane)<\/b>Air con engineer attending out of hours tonight<\/p>

24\/01\/2020 12:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43733","activity_ticket_id":"43745","ticket_reference":"HDT44826","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out service of air con system and provide service report ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/01\/20","activity_end":"2020-01-21 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53112","activity_notes":"Please attend to site to carry out service to the air conditioning in 44a Floral Street office and provide a service report sheet on completion.","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2020 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43734","activity_ticket_id":"43152","ticket_reference":"HDT44233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13291 - 24a Newport Court ","ticket_address_1":"24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/01\/20","activity_end":"2020-01-21 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53113","activity_notes":"Shower cubicle works Access via Greg","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 11:04 (sandra)<\/b>waiting on shower to be delivered <\/p>

14\/01\/2020 11:22 (sandra)<\/b>booked for Wednesday <\/p>

24\/01\/2020 16:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43735","activity_ticket_id":"42808","ticket_reference":"HDT43889","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/13021 - 4 Matthew Parker Street, London, SW1H 9NP","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/01\/20","activity_end":"2020-01-21 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53114","activity_notes":"Fourth Floor Cleaners Cupboard Re: Fourth Floor Cleaners CupboardTo allow to attend the above site with all necessary plant and materials.Carry out all protection works as required. Isolate existing supplies to current cleaners sink, disconnect,remove and dispose of. Carry out first fix carpentry works creating framework to house wall hung toiletand basin. First fix plumbing works to be installed to board newly formed framework. Supply and installtiles to all walls to match adjacent bathroom as directed.Carry out second fix plumbing works, install toilet, hand basin and mixer taps. Fit new worktop ledge andapply mastic seals. Allow to touch up only disturbed paintwork.Remove all waste, protection works and clean site on completion.","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2020 11:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43736","activity_ticket_id":"43729","ticket_reference":"HDT44810","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13387 - 3 Mercer Street","ticket_address_1":"3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53115","activity_notes":"To carry out five yearly fixed wiring test and issue report on completion ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 15:15 (jane)<\/b>Attending on Wednesday and Thursday 29th and 30th January<\/p>

31\/01\/2020 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43737","activity_ticket_id":"43730","ticket_reference":"HDT44811","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13388 - 5 Mercer Street ","ticket_address_1":"5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53116","activity_notes":"To carry out five yearly fixed wiring test and issue report on completion ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 15:16 (jane)<\/b>Attending on Wednesday and Thursday 29th and 30th January<\/p>

31\/01\/2020 14:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43738","activity_ticket_id":"43731","ticket_reference":"HDT44812","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13389 - 5a Mercer Street ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53117","activity_notes":"To carry out five yearly fixed wiring test and issue report on completion ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 15:16 (jane)<\/b>Attending on Wednesday and Thursday 29th and 30th January<\/p>

31\/01\/2020 14:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43739","activity_ticket_id":"43732","ticket_reference":"HDT44813","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13390 - 125\/126 Long Acre ","ticket_address_1":"125\/126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53118","activity_notes":"To carry out five yearly fixed wiring test and issue report on completion.","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 15:14 (jane)<\/b>Attending on Tuesday 28th January <\/p>

29\/01\/2020 12:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43740","activity_ticket_id":"43733","ticket_reference":"HDT44814","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13391 - 6-8 Shelton Street ","ticket_address_1":"6-8 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53119","activity_notes":"To carry out five yearly fixed wiring test and issue report on completion.","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 15:15 (jane)<\/b>Attending on Tuesday 28th January <\/p>

28\/01\/2020 14:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43741","activity_ticket_id":"43734","ticket_reference":"HDT44815","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13392 - 2-10 Slingsby Place ","ticket_address_1":"2-10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53120","activity_notes":"To carry out five yearly fixed wiring test and issue report on completion.","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 15:14 (jane)<\/b>Attending on Friday 24th January <\/p>

28\/01\/2020 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43742","activity_ticket_id":"43682","ticket_reference":"HDT44763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53121","activity_notes":"inter-tenancy checksWe need blind hooks here just FYIAnd redecorate the ceiling in the bedroomAll other paintwork is fine. Grout in shower also needs replacing","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 08:07 (sandra)<\/b>list needs to be done <\/p>

22\/01\/2020 14:36 (jane)<\/b>Bathroom LED illuminated mirror on order <\/p>

24\/01\/2020 13:02 (sandra)<\/b>intemiscent strip to be ordered <\/p>

24\/01\/2020 16:21 (jane)<\/b>Cabinet mirror replaced <\/p>

27\/01\/2020 15:43 (sandra)<\/b>shower repairs and cleaned waste <\/p>

27\/01\/2020 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43743","activity_ticket_id":"43669","ticket_reference":"HDT44750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarms and blind hooks","ticket_address_1":"Flat A","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53122","activity_notes":"Install blind hooks and smoke alarmsMove CO Alarm to correct position","activity_timesheet":"1","ticket_notes_combined":"

22\/01\/2020 10:02 (jane)<\/b>Alarms on order, engineer returning on Friday <\/p>

29\/01\/2020 16:39 (sandra)<\/b>BOOKED FOR 30TH WITH KEYS <\/p>

30\/01\/2020 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43744","activity_ticket_id":"43289","ticket_reference":"HDT44370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main entrance door issues ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/20","activity_end":"2020-01-21 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53123","activity_notes":"Floor spring issue and longer bolts required to fixed leaf ","activity_timesheet":"1","ticket_notes_combined":"

09\/12\/2019 09:56 (sandra)<\/b>awaiting an appointment <\/p>

13\/12\/2019 14:26 (sandra )<\/b>(Ticket Closed)<\/p>

22\/01\/2020 14:20 (jane)<\/b>Engineer to fit new bolt <\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43745","activity_ticket_id":"43746","ticket_reference":"HDT44827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace 3No x blown lamps in the common parts ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/20","activity_end":"2020-01-21 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53124","activity_notes":"To replace 3No x blown lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 13:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43746","activity_ticket_id":"43747","ticket_reference":"HDT44828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in common parts ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/20","activity_end":"2020-01-21 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53125","activity_notes":"To replace blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 13:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43747","activity_ticket_id":"43748","ticket_reference":"HDT44829","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13395 - Flat 2, 127 Long Acre ","ticket_address_1":"Flat 2, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/01\/20","activity_end":"2020-01-21 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53126","activity_notes":"To allow to remove nails, picture hooks and make goodRemove set of drawers from above the radiator in the en-suite bedroom To then paint walls only throughout the entire property Please let me know when we can book this in for. As the property is presently vacant, access will be through management keys.","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2020 11:25 (jane)<\/b>Commencing works on Thursday 23rd January <\/p>

27\/01\/2020 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43748","activity_ticket_id":"43561","ticket_reference":"HDT44642","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"main front door magnet ","ticket_address_1":"2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1S 4PD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/20","activity_end":"2020-01-21 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53127","activity_notes":"Can you arrange for someone to attend to the above and fix the magnet that holds the main front door open please, It just needs to be refixed.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2020 13:25 (jane)<\/b>Arranging for specialist to attend to repair broken back box on mag lock<\/p>

15\/01\/2020 11:53 (sandra)<\/b>new parts ordered <\/p>

21\/01\/2020 15:46 (jane)<\/b>Emailed client asking if we can fit the new part on Thursday morning <\/p>

22\/01\/2020 09:39 (jane)<\/b>Engineers attending on Thursday morning at 8:30am <\/p>

27\/01\/2020 16:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43749","activity_ticket_id":"43749","ticket_reference":"HDT44830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating\/under floor heating not working correctly and mirror in toilet faulty ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/20","activity_end":"2020-01-21 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53128","activity_notes":"check the under floor heating in the bathroom\/heating in general as this is reported to be not working","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 16:52 (jane)<\/b>Repairs to mirror complete, returning tomorrow to refit back into place <\/p>

23\/01\/2020 15:35 (sandra)<\/b>new pump fitted <\/p>

27\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43750","activity_ticket_id":"43749","ticket_reference":"HDT44830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating\/under floor heating not working correctly and mirror in toilet faulty ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/20","activity_end":"2020-01-21 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53129","activity_notes":"check the under floor heating in the bathroom\/heating in general as this is reported to be not workingMirror in toilet faulty ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 16:52 (jane)<\/b>Repairs to mirror complete, returning tomorrow to refit back into place <\/p>

23\/01\/2020 15:35 (sandra)<\/b>new pump fitted <\/p>

27\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43751","activity_ticket_id":"43750","ticket_reference":"HDT44831","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd Floor sink tap stuck fast in the cold position ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W!","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/01\/20","activity_end":"2020-01-21 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53130","activity_notes":"One for Danny, a repair he did last year on a 1st floor WC. Now on The 2nd Floor we have a sink tap stuck fast in the cold position all scaled up. Kind of urgent please.","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 16:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43752","activity_ticket_id":"43751","ticket_reference":"HDT44832","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To decorate outside of a shop","ticket_address_1":"47\/49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/01\/20","activity_end":"2020-01-21 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53131","activity_notes":"To decorate outside of a shop","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43753","activity_ticket_id":"43752","ticket_reference":"HDT44833","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Issue with temperature from boiler - Keys for access ","ticket_address_1":"Flat 1, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/20","activity_end":"2020-01-22 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53132","activity_notes":"Issue with temperature from boiler - Keys for access ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:37 (sandra)<\/b>needs parts <\/p>

31\/01\/2020 14:57 (jane )<\/b>(Ticket Closed)<\/p>

03\/02\/2020 11:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/02\/2020 11:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43754","activity_ticket_id":"43753","ticket_reference":"HDT44834","ticket_client":"2012","client_name":"Camron","ticket_title":"To service the air con system ","ticket_address_1":"7th Floor ","ticket_address_2":"17 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/01\/20","activity_end":"2020-01-22 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53133","activity_notes":"To service the air con system ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 10:06 (jane)<\/b>Programmed in for Sunday 9th February <\/p>

10\/02\/2020 11:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43755","activity_ticket_id":"43754","ticket_reference":"HDT44835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken socket in office ","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/20","activity_end":"2020-01-22 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53134","activity_notes":"Broken socket in office ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2020 09:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43756","activity_ticket_id":"43755","ticket_reference":"HDT44836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water leak - Leak into Flat 2 from Flat 3 - Keys for both ","ticket_address_1":"Flat 3, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/01\/20","activity_end":"2020-01-22 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53135","activity_notes":"There is water leaking in my bedroom, coming from the ceiling through the spotlight right next to the boiler. I believe it may be coming from flat 3.Collect keys for both Flat 2 and Flat 3","activity_timesheet":"1","ticket_notes_combined":"

22\/01\/2020 13:59 (jane)<\/b>We have isolated the water and traced the fault to the discharge pipe to the water heater in Flat 3, currently repairing <\/p>

22\/01\/2020 16:19 (jane)<\/b>Leak investigation, to return with replacement parts<\/p>

22\/01\/2020 16:27 (jane)<\/b>We need to re-attend tomorrow, we have ordered a new thermostat and temperature relief valve, there is enough hot water in the tank for the tenants to use in the meantime <\/p>

27\/01\/2020 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43757","activity_ticket_id":"43756","ticket_reference":"HDT44837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace mains smoke alarm - For Friday ","ticket_address_1":"Flat 2, Goodwins house ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/20","activity_end":"2020-01-22 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53136","activity_notes":"Only 1 x Mains smoke alarm in situ and 5 years out of date following inspection ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2020 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43758","activity_ticket_id":"43757","ticket_reference":"HDT44838","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven playing up again ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"22\/01\/20","activity_end":"2020-01-22 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53137","activity_notes":"oven cut out last night and now wont switch onThe problem is either with the wall switch for the oven or with the oven itself.The oven's behaving strangely its power light is flickering when the dial is in the off position. When the dial is in any other position, the power light is off and the oven does nothing. So I've switched it off at the wall to be safe.","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2020 11:46 (jane)<\/b>Appliance engineer will be attending on Friday morning, tenant will be home for access <\/p>

06\/02\/2020 12:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43759","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"26","resource_name":"R&B Doors","activity_start":"22\/01\/20","activity_end":"2020-01-22 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53138","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on9 th Jan 2020.Sandra, please make necessary arrangements.To remove and dispose of furniture left in the flat ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43760","activity_ticket_id":"43758","ticket_reference":"HDT44839","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To install conduit enclosing cabling for TV on the first floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/20","activity_end":"2020-01-22 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53139","activity_notes":"To install conduit enclosing cabling for TV on the first floor ","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2020 12:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43762","activity_ticket_id":"43759","ticket_reference":"HDT44840","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator issues ","ticket_address_1":"Upper Parts, 9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53141","activity_notes":"please attend to site. radiators making a terrible sound on the lift end side and the window side","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2020 09:24 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2020 09:48 (sandra)<\/b>tenant has made video of radiator noise. MK to return to look at valves.<\/p>

12\/02\/2020 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43763","activity_ticket_id":"43760","ticket_reference":"HDT44841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace blown lamps in basement and broken door closer to bike store ","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/01\/20","activity_end":"2020-01-22 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53142","activity_notes":"Replace blown lamps in basement and broken door closer to bike store ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 16:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43764","activity_ticket_id":"43761","ticket_reference":"HDT44842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in the common parts ","ticket_address_1":"21\/22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/20","activity_end":"2020-01-22 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53143","activity_notes":"To replace blown lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43765","activity_ticket_id":"43724","ticket_reference":"HDT44805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"timer for hot water ","ticket_address_1":"flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/20","activity_end":"2020-01-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53144","activity_notes":"timer for hot water ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>

22\/01\/2020 13:46 (jane)<\/b>Timer on order - To fit Friday 24th January <\/p>

22\/01\/2020 16:29 (jane)<\/b>Tenant will be home on Friday morning between 8am and 10am for access <\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43766","activity_ticket_id":"43762","ticket_reference":"HDT44843","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check all apartments to see if the CO monitors are correctly positioned and check staining on flooring in Flat 1","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/20","activity_end":"2020-01-27 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53145","activity_notes":"check all apartments in this building to see if the CO monitors are correctly positioned","activity_timesheet":"1","ticket_notes_combined":"

23\/01\/2020 10:14 (jane)<\/b>For Monday 27th January - Access via keys <\/p>

29\/01\/2020 12:27 (sandra)<\/b>Check apartments for CO2 alarms. Fit 2 in flat 1<\/p>

29\/01\/2020 12:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43767","activity_ticket_id":"43682","ticket_reference":"HDT44763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/20","activity_end":"2020-01-22 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53146","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 08:07 (sandra)<\/b>list needs to be done <\/p>

22\/01\/2020 14:36 (jane)<\/b>Bathroom LED illuminated mirror on order <\/p>

24\/01\/2020 13:02 (sandra)<\/b>intemiscent strip to be ordered <\/p>

24\/01\/2020 16:21 (jane)<\/b>Cabinet mirror replaced <\/p>

27\/01\/2020 15:43 (sandra)<\/b>shower repairs and cleaned waste <\/p>

27\/01\/2020 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43768","activity_ticket_id":"42808","ticket_reference":"HDT43889","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/13021 - 4 Matthew Parker Street, London, SW1H 9NP","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/20","activity_end":"2020-01-22 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53147","activity_notes":"Fourth Floor Cleaners Cupboard Re: Fourth Floor Cleaners CupboardTo allow to attend the above site with all necessary plant and materials.Carry out all protection works as required. Isolate existing supplies to current cleaners sink, disconnect,remove and dispose of. Carry out first fix carpentry works creating framework to house wall hung toiletand basin. First fix plumbing works to be installed to board newly formed framework. Supply and installtiles to all walls to match adjacent bathroom as directed.Carry out second fix plumbing works, install toilet, hand basin and mixer taps. Fit new worktop ledge andapply mastic seals. Allow to touch up only disturbed paintwork.Remove all waste, protection works and clean site on completion.","activity_timesheet":"1","ticket_notes_combined":"

24\/01\/2020 11:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43769","activity_ticket_id":"43763","ticket_reference":"HDT44844","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To overhaul the vault doors ","ticket_address_1":"1-17 Ulster Terrace ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53148","activity_notes":"Would you be able to send somebody to the above this week or next? Two vault cupboard doors have warped in the bad weather and are stuck so we would like someone to free them\/ these will be redecorated properly in a bigger project later on in the year so we just need them to be freed up so they dont get stuck shut at the moment.The porter Stuart can unlock the doors for you and his number is 07506 803616.","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2020 14:56 (jane)<\/b>Engineer attending on Thursday afternoon <\/p>

23\/01\/2020 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43770","activity_ticket_id":"43764","ticket_reference":"HDT44845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Thursday morning - Tenant will be home for access ","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/01\/20","activity_end":"2020-01-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53149","activity_notes":"the toilet is leaking onto the floorthere is mould under his bed? on the wallthe shower head is loose and therefore low pressure","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2020 08:25 (sandra)<\/b>Unable to carry out repairs due to condition of cistern, quote to replace has-been submitted<\/p>

29\/01\/2020 11:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43771","activity_ticket_id":"43765","ticket_reference":"HDT44846","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"disabled toilet not working ","ticket_address_1":"PZ Cuzzons","ticket_address_2":"14 Upper St Martins ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53150","activity_notes":"1st floor disabled toilet ","activity_timesheet":"1","ticket_notes_combined":"

24\/01\/2020 16:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43772","activity_ticket_id":"43696","ticket_reference":"HDT44777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"80 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53151","activity_notes":"Please raise a work order for Reddan to attend to the below:- To assist tenant in transferring his items from 80 Shaftesbury to Flat 2.1 - 52 Shaftesbury- To put covering\/protection sheets over his belongings.- To provide a computer table ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:57 (sandra)<\/b>ORDERED MATERIALS<\/p>

27\/01\/2020 16:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43774","activity_ticket_id":"43766","ticket_reference":"HDT44847","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13399 - 2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/02\/20","activity_end":"2020-02-15 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53153","activity_notes":"New cistern needed ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 11:05 (sandra)<\/b>previsionally booked for Wednesday 19th <\/p>

17\/02\/2020 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43775","activity_ticket_id":"43767","ticket_reference":"HDT44848","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler Works - For FRIDAY 31ST JANUARY AFTER 10AM - KEYS FOR ACCESS ","ticket_address_1":"Flat 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/20","activity_end":"2020-01-31 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53154","activity_notes":"Flue seal needs changing on with an additional hatch ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:34 (jane)<\/b>Re-programmed for Friday 31st after 10am <\/p>

31\/01\/2020 14:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43776","activity_ticket_id":"43672","ticket_reference":"HDT44753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hooks, gulleys lock","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53155","activity_notes":"Install Blind HooksCheck gulleys are clear on roof \/deckInstall a new lock on the flat door ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 16:10 (sandra)<\/b>emailed for access <\/p>

03\/02\/2020 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43777","activity_ticket_id":"43768","ticket_reference":"HDT44849","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53156","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 14:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43778","activity_ticket_id":"43769","ticket_reference":"HDT44850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/20","activity_end":"2020-01-09 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53157","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 14:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43779","activity_ticket_id":"43770","ticket_reference":"HDT44851","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53158","activity_notes":"leak","activity_timesheet":"1","ticket_notes_combined":"

23\/01\/2020 15:45 (sandra)<\/b>Attended,no access to the roof, Access arranged for tomorrow via a neighbouring property.<\/p>

24\/01\/2020 11:50 (sandra)<\/b>The Gully has been cleared and the leak should be resolved. Reddan can attend in a week when it should be dry to test the walls then redecorate. The contractors working on the building next had slightly blocked the hopper too with a plastic sheeting which has now been removed<\/p>

24\/01\/2020 11:57 (sandra)<\/b>The Gully has been cleared and the leak should be resolved. Reddan can attend in a week when it should be dry to test the walls then redecorate. The contractors working on the building next had slightly blocked the hopper too with a plastic sheeting which has now been removed<\/p>

25\/02\/2020 13:34 (jane)<\/b>Area still leaking, other contractors returning to rectify leak <\/p>

08\/06\/2020 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43780","activity_ticket_id":"43771","ticket_reference":"HDT44852","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"33-35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/20","activity_end":"2020-01-09 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53159","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 14:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43781","activity_ticket_id":"43772","ticket_reference":"HDT44853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53160","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:23 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2020 14:46 (sandra)<\/b>Roy has re-pressurised the system and left working but the tenants would like to know how to use the controls <\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43782","activity_ticket_id":"43773","ticket_reference":"HDT44854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"1-2 Russell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53161","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 14:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43783","activity_ticket_id":"43774","ticket_reference":"HDT44855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53162","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 14:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43784","activity_ticket_id":"43775","ticket_reference":"HDT44856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"17-21 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53163","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 14:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43785","activity_ticket_id":"43776","ticket_reference":"HDT44857","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53164","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43786","activity_ticket_id":"43777","ticket_reference":"HDT44858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"36-38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53165","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43787","activity_ticket_id":"43778","ticket_reference":"HDT44859","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53166","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43788","activity_ticket_id":"43779","ticket_reference":"HDT44860","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"42 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53167","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43789","activity_ticket_id":"43780","ticket_reference":"HDT44861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53168","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43790","activity_ticket_id":"43781","ticket_reference":"HDT44862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53169","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43791","activity_ticket_id":"43782","ticket_reference":"HDT44863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53170","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43792","activity_ticket_id":"43783","ticket_reference":"HDT44864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53171","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43793","activity_ticket_id":"43784","ticket_reference":"HDT44865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"38 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53172","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43794","activity_ticket_id":"43785","ticket_reference":"HDT44866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"44 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53173","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43795","activity_ticket_id":"43671","ticket_reference":"HDT44752","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cos monitor and extract","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/20","activity_end":"2020-02-04 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53174","activity_notes":"Move position of CO monitor to correct positionCheck the extract in the bathroom works - T said sometimes it does not turn off all night WITH KEYS AS TENANT IS NOW ON HOLIDAY AND HAS REQUESTED IT BE DONE NOW","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 15:07 (sandra)<\/b>Booked for Wednesday with keys as tenant is on holiday <\/p>

06\/02\/2020 09:02 (sandra)<\/b>BATHROOM EXTRACTOR FAN Silent fan is working as it should. Turn on lights fan runs for approx 2 mins after light is switched off Left lights off and ran hot water in hand basin and fan kicked in as picking up humidity.Turned itself off after approximately 3 minutes.IF FAN IS KICKING ON AT NIGHT is it picking up humidity from somewhere?? Was in flat for a while and hasn't come on.Seems to be working ok <\/p>

06\/02\/2020 09:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43796","activity_ticket_id":"43772","ticket_reference":"HDT44853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53175","activity_notes":"no heating or hot water ","activity_timesheet":"1","ticket_notes_combined":"

24\/01\/2020 08:23 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2020 14:46 (sandra)<\/b>Roy has re-pressurised the system and left working but the tenants would like to know how to use the controls <\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43797","activity_ticket_id":"43787","ticket_reference":"HDT44868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"3 Russell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53176","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43798","activity_ticket_id":"43788","ticket_reference":"HDT44869","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"26-31 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53177","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43799","activity_ticket_id":"43789","ticket_reference":"HDT44870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53178","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43800","activity_ticket_id":"43789","ticket_reference":"HDT44870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53179","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43801","activity_ticket_id":"43790","ticket_reference":"HDT44871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 2nd March ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/20","activity_end":"2020-03-02 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53180","activity_notes":"Could we do the ITCs for this first thing in the morning on the 2nd of March? The turn around is only a day so could you also start the small works straight away?","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 08:28 (sandra)<\/b>Oven is brand new and hasn't been used .Smoked because newWashing machine is brand new and hasn't been used Oven Bosch HBNN331EOB\/20 Hob Bosch No data information Extractor cooker hood HBD-KNB2-BFridge Lamona HJA6132 DishwasherBosch No data information Washer\/Dryer Beko WDIC752300F2<\/p>

03\/03\/2020 08:32 (sandra)<\/b>Ordered 3 x LED light fittings with Drivers<\/p>

03\/03\/2020 08:32 (sandra)<\/b>Replaced 1 x Heat alarm 2 x Smoke alarms <\/p>

13\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43802","activity_ticket_id":"43791","ticket_reference":"HDT44872","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"32-34 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53181","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43803","activity_ticket_id":"43792","ticket_reference":"HDT44873","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"55-57 St Martin's Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53182","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43804","activity_ticket_id":"43793","ticket_reference":"HDT44874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"36 St Martin's Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53183","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43805","activity_ticket_id":"43794","ticket_reference":"HDT44875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC\"","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53184","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43806","activity_ticket_id":"43795","ticket_reference":"HDT44876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53185","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43807","activity_ticket_id":"43796","ticket_reference":"HDT44877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53186","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43808","activity_ticket_id":"43797","ticket_reference":"HDT44878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53187","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43809","activity_ticket_id":"43798","ticket_reference":"HDT44879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53188","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43810","activity_ticket_id":"43799","ticket_reference":"HDT44880","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53189","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43811","activity_ticket_id":"43800","ticket_reference":"HDT44881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"19-23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53190","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43812","activity_ticket_id":"43801","ticket_reference":"HDT44882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"10 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53191","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43813","activity_ticket_id":"43802","ticket_reference":"HDT44883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Green Zone list - Gutter Maintenance Service","ticket_address_1":"62a Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/20","activity_end":"2020-01-23 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53192","activity_notes":"Green Zone list - Gutter Maintenance Service","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 16:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43814","activity_ticket_id":"43803","ticket_reference":"HDT44884","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"socket not working ","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/20","activity_end":"2020-01-24 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53193","activity_notes":"Would it be possible for Alan to take a look at the above flat today, please? The socket the fridge was originally plugged into is not working. The fridge since then has been plugged into another socket through an extension lead. Access to the property is via management keys","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2020 16:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43815","activity_ticket_id":"43735","ticket_reference":"HDT44816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/20","activity_end":"2020-01-24 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53194","activity_notes":"leak from 6a","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>

24\/01\/2020 16:13 (jane)<\/b>Repaired floorboard<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43816","activity_ticket_id":"43804","ticket_reference":"HDT44885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window restrictors","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/20","activity_end":"2020-01-24 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53195","activity_notes":"Please raise a work order for Reddan to install window restrictors to prevent access to the roof area.","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2020 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43817","activity_ticket_id":"43770","ticket_reference":"HDT44851","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/01\/20","activity_end":"2020-01-24 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53196","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2020 15:45 (sandra)<\/b>Attended,no access to the roof, Access arranged for tomorrow via a neighbouring property.<\/p>

24\/01\/2020 11:50 (sandra)<\/b>The Gully has been cleared and the leak should be resolved. Reddan can attend in a week when it should be dry to test the walls then redecorate. The contractors working on the building next had slightly blocked the hopper too with a plastic sheeting which has now been removed<\/p>

24\/01\/2020 11:57 (sandra)<\/b>The Gully has been cleared and the leak should be resolved. Reddan can attend in a week when it should be dry to test the walls then redecorate. The contractors working on the building next had slightly blocked the hopper too with a plastic sheeting which has now been removed<\/p>

25\/02\/2020 13:34 (jane)<\/b>Area still leaking, other contractors returning to rectify leak <\/p>

08\/06\/2020 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43818","activity_ticket_id":"43805","ticket_reference":"HDT44886","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Sockets in basement ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/20","activity_end":"2020-01-24 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53197","activity_notes":"investigate socket in Shelton Street basement Dim room keeps tripping ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2020 16:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43819","activity_ticket_id":"43806","ticket_reference":"HDT44887","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"noise coming from the intercom","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/01\/20","activity_end":"2020-01-24 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53198","activity_notes":"The guest is complaining about a noise that can be heard every 5-6mins throughout the apartment. We have investigated & think it is coming from the intercom.","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 09:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43820","activity_ticket_id":"43682","ticket_reference":"HDT44763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/01\/20","activity_end":"2020-01-24 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53199","activity_notes":"inter-tenancy checksshower controls are leaking ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 08:07 (sandra)<\/b>list needs to be done <\/p>

22\/01\/2020 14:36 (jane)<\/b>Bathroom LED illuminated mirror on order <\/p>

24\/01\/2020 13:02 (sandra)<\/b>intemiscent strip to be ordered <\/p>

24\/01\/2020 16:21 (jane)<\/b>Cabinet mirror replaced <\/p>

27\/01\/2020 15:43 (sandra)<\/b>shower repairs and cleaned waste <\/p>

27\/01\/2020 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43821","activity_ticket_id":"43808","ticket_reference":"HDT44889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13398 - 21-22 New Row ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/20","activity_end":"2020-01-24 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53200","activity_notes":"To allow to attend the above site with all necessary plant and materials, carry out protection works with in basement area as required.To supply and install 1No: half hour fire rated door to cleaners cupboard as directed incorporating handle and latch set. Prime all bare timbers followed by 1No: undercoat and 1No: top coat.To also carry out making good works to damaged area of wall to staircase.Remove all waste and leave site clean and tidy on completion.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2020 15:22 (jane)<\/b>Works commencing on Monday 3rd Feb<\/p>

06\/02\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43822","activity_ticket_id":"43772","ticket_reference":"HDT44853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/20","activity_end":"2020-01-24 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53201","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2020 08:23 (sandra )<\/b>(Ticket Closed)<\/p>

24\/01\/2020 14:46 (sandra)<\/b>Roy has re-pressurised the system and left working but the tenants would like to know how to use the controls <\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43823","activity_ticket_id":"43809","ticket_reference":"HDT44890","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"lift needs to be pumped out ","ticket_address_1":"Melbourne House ","ticket_address_2":"27-29 Collingham Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"SW5 0NU","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/02\/20","activity_end":"2020-02-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53202","activity_notes":"lift needs to be pumped out and can you investigate where the water is coming from ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2020 10:19 (sandra)<\/b>Booked for Wednesday and Thursday <\/p>

29\/01\/2020 12:16 (sandra)<\/b>drain issue in courtyard is clear. problem is with tenants drain and this is covered by Nightfrank<\/p>

06\/02\/2020 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43824","activity_ticket_id":"43810","ticket_reference":"HDT44891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Urgent leak - both tenants in ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/20","activity_end":"2020-01-24 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53203","activity_notes":"Please urgently attend this property as there is a leak which is running through the light fitting in the living room of flat 3, from flat 1. Both tenants are in but if you need to call Flat 3 - here is Natalies number 07960049699","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2020 10:13 (sandra)<\/b>Not sure if cistern is new or not but does look new. I think RS may have done thisSomeone has glued the concealed cistern into the plasterboard wall and the weight of the water has caused it to drop and just being held up by the flush pipe. NEEDS TO BE SUPPORTEDI have glued and screwed it into the plasterboard wall but haven't used proper fixings.If cistern is supported underneath this would be ok.FLUSH PIPE VERY LOOSE but probably because it dropped BUT MAIN LEAK WAS FROM THE INLET PIPE and was constantly dripping.I have tightened this up and looks ok.Had to remove tiles which had been removed previously to tighten up flush pipe.Minimal damage into flatSOMEONE NEEDS TO RETURN TO CHECK AS I THINK CISTERN NEEDS LIFTING UP A BIT MORE AS FLUSH PIPE NOT STRAIGHT. May have distorted the flush cone.ALSO a small leak on the bath waste. I did not to this.This appears to be causing a bit of damage into the hallway<\/p>

29\/01\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 14:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2020 14:18 (sandra)<\/b>accessed asked for Thursday to put the two tiles back on <\/p>

13\/02\/2020 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43825","activity_ticket_id":"43811","ticket_reference":"HDT44892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating and hot water ","ticket_address_1":"Flat 2","ticket_address_2":"Horse & Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/20","activity_end":"2020-01-27 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53204","activity_notes":"no heating and hot water ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 09:09 (sandra)<\/b>awaiting parts <\/p>

13\/02\/2020 14:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43826","activity_ticket_id":"43812","ticket_reference":"HDT44893","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check the boiler ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/20","activity_end":"2020-01-27 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53205","activity_notes":"We had an issue in the above apartment yesterday. No hot water or heating. See our maintenance person report below. I have had a look at this boiler there was no indication of failure by displaying error code, first igniter failed to work then water pressure started to drop.I have raised water pressure to the limit allowed by manufacture, switched boiler off completely, restarted again boiler worked but pressure dropped again, raised it again it healed, waited for a while, I also have set all room thermostats to guest desire desired temperature all working fine, water is hot heating is working and rising boiler pressure is holding but best TOMORROW MUST BE CHECKED BY MANUFACTURE. Please arrange for the boiler to be checked today.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43827","activity_ticket_id":"43810","ticket_reference":"HDT44891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Urgent leak - both tenants in ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/20","activity_end":"2020-01-27 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53206","activity_notes":"Please urgently attend this property as there is a leak which is running through the light fitting in the living room of flat 3, from flat 1. Both tenants are in but if you need to call Flat 3 - here is Natalies number 07960049699","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2020 10:13 (sandra)<\/b>Not sure if cistern is new or not but does look new. I think RS may have done thisSomeone has glued the concealed cistern into the plasterboard wall and the weight of the water has caused it to drop and just being held up by the flush pipe. NEEDS TO BE SUPPORTEDI have glued and screwed it into the plasterboard wall but haven't used proper fixings.If cistern is supported underneath this would be ok.FLUSH PIPE VERY LOOSE but probably because it dropped BUT MAIN LEAK WAS FROM THE INLET PIPE and was constantly dripping.I have tightened this up and looks ok.Had to remove tiles which had been removed previously to tighten up flush pipe.Minimal damage into flatSOMEONE NEEDS TO RETURN TO CHECK AS I THINK CISTERN NEEDS LIFTING UP A BIT MORE AS FLUSH PIPE NOT STRAIGHT. May have distorted the flush cone.ALSO a small leak on the bath waste. I did not to this.This appears to be causing a bit of damage into the hallway<\/p>

29\/01\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 14:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2020 14:18 (sandra)<\/b>accessed asked for Thursday to put the two tiles back on <\/p>

13\/02\/2020 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43828","activity_ticket_id":"43813","ticket_reference":"HDT44894","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"27\/01\/20","activity_end":"2020-01-27 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53207","activity_notes":"The appliance in question is in flat 7, 127 LA. We had a pool of water in the bottom of the dishwasher yesterday. I asked the tenant to turn the dishwasher on to run a cycle just to see if that helps the situation.The pool of water seems to be gone, however, there is a strange smell coming from the dishwasher. Tenant also mentioned that the dishwasher only runs for a few minutes before beeping and stopping. Would we be able to book this in to be looked at please?Please let me know when the engineer is available and I will organise access with the tenants.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2020 10:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43829","activity_ticket_id":"43814","ticket_reference":"HDT44895","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"toilet handle is broken ","ticket_address_1":"Ground Floor ","ticket_address_2":"4 Margaret Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/20","activity_end":"2020-01-27 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53208","activity_notes":"toilet hand is broken","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2020 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43830","activity_ticket_id":"43810","ticket_reference":"HDT44891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Urgent leak - both tenants in ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/20","activity_end":"2020-01-27 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53209","activity_notes":"Please urgently attend this property as there is a leak which is running through the light fitting in the living room of flat 3, from flat 1. Both tenants are in but if you need to call Flat 3 - here is Natalies number 07960049699","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2020 10:13 (sandra)<\/b>Not sure if cistern is new or not but does look new. I think RS may have done thisSomeone has glued the concealed cistern into the plasterboard wall and the weight of the water has caused it to drop and just being held up by the flush pipe. NEEDS TO BE SUPPORTEDI have glued and screwed it into the plasterboard wall but haven't used proper fixings.If cistern is supported underneath this would be ok.FLUSH PIPE VERY LOOSE but probably because it dropped BUT MAIN LEAK WAS FROM THE INLET PIPE and was constantly dripping.I have tightened this up and looks ok.Had to remove tiles which had been removed previously to tighten up flush pipe.Minimal damage into flatSOMEONE NEEDS TO RETURN TO CHECK AS I THINK CISTERN NEEDS LIFTING UP A BIT MORE AS FLUSH PIPE NOT STRAIGHT. May have distorted the flush cone.ALSO a small leak on the bath waste. I did not to this.This appears to be causing a bit of damage into the hallway<\/p>

29\/01\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 14:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2020 14:18 (sandra)<\/b>accessed asked for Thursday to put the two tiles back on <\/p>

13\/02\/2020 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43831","activity_ticket_id":"43815","ticket_reference":"HDT44896","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom tap and bulb","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/20","activity_end":"2020-01-27 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53210","activity_notes":"Please attend to the bathroom tap which is constantly dripping and the bulb above the shower? ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:15 (sandra)<\/b>new taps ordered <\/p>

11\/02\/2020 10:44 (sandra)<\/b>BOOKED THURSDAY WITH KEYS TO FIT TAP <\/p>

13\/02\/2020 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43832","activity_ticket_id":"43713","ticket_reference":"HDT44794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good plinth","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/20","activity_end":"2020-01-27 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53211","activity_notes":"Please raise a work order for Reddan to replace plinth at 36 Gerrard.Sandra, please see attached picture. Please arrange for Dean to attend.","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2020 15:32 (sandra)<\/b>attended and measured up for new timber. <\/p>

06\/02\/2020 16:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43833","activity_ticket_id":"43645","ticket_reference":"HDT44726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/20","activity_end":"2020-01-27 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53212","activity_notes":"leak into common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 11:51 (sandra)<\/b>found all water damage on all floors to be caused by a blocked outlet in the guttering, removed the wire balloon which was causing the problem and cleared guttering,I would allow to dry for a week before decoration. <\/p>

27\/01\/2020 15:31 (sandra)<\/b>, returned and found the blocked gully which was unblocked last week was responsible for the top floor damage on the walls of the common area, Today I found the downpipe was seperated lower down which was causing the internal damage on the lower floors,this has now been rectified by gaining access via 15 Tavistock St.<\/p>

04\/02\/2020 10:46 (sandra)<\/b>We have cleared the leak at the above, but as there is no heating in the common parts the wall is taking a while to dry out. We returned today to check that the leak has been resolved. It has dried at the top but not at the bottom.We can leave it a few more weeks to dry out in the warmer weather or hire a dehumidifier.Please advise what you wish us to do.<\/p>

25\/02\/2020 13:33 (jane)<\/b>Checking area today if still wet <\/p>

12\/03\/2020 11:26 (sandra)<\/b>reattending today to check the leak with a damp meter as it does not seem to be drying out.<\/p>

13\/03\/2020 11:04 (sandra)<\/b>booked for 13\/03<\/p>

19\/03\/2020 10:26 (sandra)<\/b>2nd 3rd and 4th floor is drybasement is still damp<\/p>

19\/03\/2020 10:27 (sandra)<\/b>cleaned all moss off and weeds and sealed all the area with paint<\/p>

20\/03\/2020 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43834","activity_ticket_id":"43815","ticket_reference":"HDT44896","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom tap and bulb","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/20","activity_end":"2020-01-27 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53213","activity_notes":"Please attend to the bathroom tap which is constantly dripping and the bulb above the shower? ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:15 (sandra)<\/b>new taps ordered <\/p>

11\/02\/2020 10:44 (sandra)<\/b>BOOKED THURSDAY WITH KEYS TO FIT TAP <\/p>

13\/02\/2020 14:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43835","activity_ticket_id":"43816","ticket_reference":"HDT44897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flooring ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"27\/01\/20","activity_end":"2020-01-27 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53214","activity_notes":"flooring and additional works ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43836","activity_ticket_id":"43817","ticket_reference":"HDT44898","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet not flushing ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/20","activity_end":"2020-01-27 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53215","activity_notes":"In Lilian's absence, could you please help with the below? Greg Nagle (078100 90000) has reported that the standalone toilet at the above is not flushing at all, He's advised he's happy for access via management keys.","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43837","activity_ticket_id":"43810","ticket_reference":"HDT44891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Urgent leak - both tenants in ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/20","activity_end":"2020-01-27 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53216","activity_notes":"Please urgently attend this property as there is a leak which is running through the light fitting in the living room of flat 3, from flat 1. Both tenants are in but if you need to call Flat 3 - here is Natalies number 07960049699","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2020 10:13 (sandra)<\/b>Not sure if cistern is new or not but does look new. I think RS may have done thisSomeone has glued the concealed cistern into the plasterboard wall and the weight of the water has caused it to drop and just being held up by the flush pipe. NEEDS TO BE SUPPORTEDI have glued and screwed it into the plasterboard wall but haven't used proper fixings.If cistern is supported underneath this would be ok.FLUSH PIPE VERY LOOSE but probably because it dropped BUT MAIN LEAK WAS FROM THE INLET PIPE and was constantly dripping.I have tightened this up and looks ok.Had to remove tiles which had been removed previously to tighten up flush pipe.Minimal damage into flatSOMEONE NEEDS TO RETURN TO CHECK AS I THINK CISTERN NEEDS LIFTING UP A BIT MORE AS FLUSH PIPE NOT STRAIGHT. May have distorted the flush cone.ALSO a small leak on the bath waste. I did not to this.This appears to be causing a bit of damage into the hallway<\/p>

29\/01\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 14:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2020 14:18 (sandra)<\/b>accessed asked for Thursday to put the two tiles back on <\/p>

13\/02\/2020 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43838","activity_ticket_id":"43818","ticket_reference":"HDT44899","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13400 - Flat 3, 27 Slingsby Place","ticket_address_1":"Flat 3, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/20","activity_end":"2020-01-27 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53217","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 14:31 (sandra)<\/b>Booked for Wednesday 29th <\/p>

31\/01\/2020 14:54 (jane )<\/b>(Ticket Closed)<\/p>

03\/02\/2020 11:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/02\/2020 11:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43839","activity_ticket_id":"43819","ticket_reference":"HDT44900","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no power ","ticket_address_1":"1st Floor Office ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/20","activity_end":"2020-01-27 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53218","activity_notes":"no power ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2020 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43840","activity_ticket_id":"43820","ticket_reference":"HDT44901","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Review of lighting - External lights","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/20","activity_end":"2020-01-27 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53219","activity_notes":"Please can Alan look at the external lights , I need a whole site external review and then the repairs arranged (inc Any cherry pickers and access)","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 12:12 (sandra)<\/b>BOOKED FOR WEDNESDAY FOR 8 AM WITH TRAVIS AND ALAN AND CHERRY PICKER <\/p>

20\/02\/2020 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43841","activity_ticket_id":"43749","ticket_reference":"HDT44830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating\/under floor heating not working correctly and mirror in toilet faulty ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/20","activity_end":"2020-01-27 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53220","activity_notes":"check the under floor heating in the bathroom\/heating in general as this is reported to be not workingMirror in toilet faulty ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2020 16:52 (jane)<\/b>Repairs to mirror complete, returning tomorrow to refit back into place <\/p>

23\/01\/2020 15:35 (sandra)<\/b>new pump fitted <\/p>

27\/01\/2020 16:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43842","activity_ticket_id":"43821","ticket_reference":"HDT44902","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/20","activity_end":"2020-01-28 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53221","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 14:30 (sandra)<\/b>new zone valve ordered - immersion is on for hot water <\/p>

31\/01\/2020 14:54 (jane)<\/b>Engineer attending on Monday 3rd morning <\/p>

04\/02\/2020 13:53 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 10:52 (jane)<\/b>Intuemscent vents and valves 2 port zone valves <\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43843","activity_ticket_id":"43822","ticket_reference":"HDT44903","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/20","activity_end":"2020-01-28 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53222","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 09:18 (sandra)<\/b>Attended site and James wanted me to check if it was blocked. The outlet wasn't But I looked down into the pipe and saw it was holding water about 10-12 inches down.I thought it was a trap. Again it wasn't.As from downstairs there is a sweeping bend and traces of water around the time saver which is rusty. I believe this is where the fault lies. Pipe is blocked but water escaping around the time saver This pipe should not be holding waterAlso there are traced of a leak on the timber but this wasn't wetAlso on roof in corner looks like a couple of holes. This too could be a problem External wall also needs to be looked at.Is the pointing ok?? Water in one spot running down wall. Needs to be checked<\/p>

28\/01\/2020 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43844","activity_ticket_id":"43823","ticket_reference":"HDT44904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"power loss in security hut ","ticket_address_1":"Unit 16, Quadrant Business Centre, ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/20","activity_end":"2020-01-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53223","activity_notes":": Security has called to say that they have lost power to the sockets in the security hut. Please can you attend to investigate and repair. Isaac - 07912 239 816","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2020 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43845","activity_ticket_id":"43422","ticket_reference":"HDT44503","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/20","activity_end":"2020-01-29 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53224","activity_notes":"- Move the CO detector to head height- Replace the transition threshold between the bathroom and the bedroom","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 11:13 (sandra)<\/b>requested access for Friday <\/p>

27\/01\/2020 10:28 (sandra)<\/b>requested access again <\/p>

29\/01\/2020 15:21 (sandra)<\/b>wednesday with keys <\/p>

29\/01\/2020 16:03 (sandra)<\/b>today with keys <\/p>

30\/01\/2020 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43846","activity_ticket_id":"43824","ticket_reference":"HDT44905","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked sink","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/20","activity_end":"2020-01-28 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53225","activity_notes":"Can we have a call out to a blocked sink at the top floor flat please today? ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43847","activity_ticket_id":"43825","ticket_reference":"HDT44906","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"hand dryer not working ","ticket_address_1":"17b Curzon Street ","ticket_address_2":"4th Floor toilet ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/20","activity_end":"2020-01-28 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53226","activity_notes":"hand dryer not working ","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2020 15:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43848","activity_ticket_id":"43826","ticket_reference":"HDT44907","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"door issues ","ticket_address_1":"4 Matthew Park Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/01\/20","activity_end":"2020-01-28 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53227","activity_notes":"The basement door closer has come off and needs fixing, This is an electronic doorThe main front door does now close properly and needs to be adjusted.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43849","activity_ticket_id":"43827","ticket_reference":"HDT44908","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing","ticket_address_1":"19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/01\/20","activity_end":"2020-01-28 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53228","activity_notes":"Please attend to 19 Charlotte to the front door which is not closing on its own. ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43850","activity_ticket_id":"43828","ticket_reference":"HDT44909","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13401 - Flat 5, 15 Slingsby Place, London WC2","ticket_address_1":"Flat 5, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/20","activity_end":"2020-01-28 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53229","activity_notes":"To strip down and supply and fit new main heat exchanger commission on completion and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2020 14:30 (sandra)<\/b>ordered parts <\/p>

31\/01\/2020 14:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43851","activity_ticket_id":"43829","ticket_reference":"HDT44910","ticket_client":"2087","client_name":"Field House Associates ","ticket_title":"Toilet and handle ","ticket_address_1":"5 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/20","activity_end":"2020-01-28 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53230","activity_notes":"needs a plumber to attend this afternoon for a blocked toilet and the fixing of a handle","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43852","activity_ticket_id":"43830","ticket_reference":"HDT44911","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light broken ","ticket_address_1":"1-3 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/01\/20","activity_end":"2020-01-28 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53231","activity_notes":"Hi Reddan - please can we get Alan out to repair a light which has been broken by delivery men.Thanks","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 14:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43853","activity_ticket_id":"43831","ticket_reference":"HDT44912","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace drain cover ","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/20","activity_end":"2020-01-28 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53232","activity_notes":"Place cover on the drain from the rooftop area visible from the 3rd floor main stairwell window","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43854","activity_ticket_id":"43832","ticket_reference":"HDT44913","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Air Release Valve ","ticket_address_1":"23\/25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/20","activity_end":"2020-01-28 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53233","activity_notes":"The air release valve at the top of the boosted pipework appeared to be on a long pipework leg, which could be creating a dead end. Dead ends provide areas of pipework where water can stagnate, which can potentially contaminate the remainder of the system. Location: 3rd floor riser","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43855","activity_ticket_id":"43833","ticket_reference":"HDT44914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"H&S works","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/01\/20","activity_end":"2020-01-28 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53234","activity_notes":"Services penetrating the basement main stairwell should be enclosed in fire resisting compartmentationRecommended Solution: Services penetrating the basement main stairwell should be enclosed in fire resisting compartmentation","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 12:40 (sandra)<\/b>No basement to this property. Email client for further instruction<\/p>

06\/02\/2020 11:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43856","activity_ticket_id":"43834","ticket_reference":"HDT44915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"slide bolts ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/20","activity_end":"2020-01-28 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53235","activity_notes":"please attend to site to: Repair to slide bolts to fire exit doors under the stairs, Replace blown lamps in common parts Adjust main door so it closes fully - spray hinges and test.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 15:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43857","activity_ticket_id":"43835","ticket_reference":"HDT44916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"retract awning ","ticket_address_1":"80 Shaftesbury Avenue","ticket_address_2":"Luck House Mini Market ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/20","activity_end":"2020-01-28 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53236","activity_notes":"please attend to site; to retract shopfront awning at Luck House Mini Market, 80 Shaftesbury Avenue property under refurbishment","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43858","activity_ticket_id":"43834","ticket_reference":"HDT44915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"slide bolts ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/01\/20","activity_end":"2020-01-28 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53237","activity_notes":"please attend to site to: Repair to slide bolts to fire exit doors under the stairs, Replace blown lamps in common parts Adjust main door so it closes fully - spray hinges and test.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 15:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43859","activity_ticket_id":"43836","ticket_reference":"HDT44917","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To order spare boiler parts and store on site ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/20","activity_end":"2020-01-29 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53238","activity_notes":"To order spare boiler parts and store on site as to list attached POs will be raised between two properties, so you will receive two POs for the amount of 833.91 each.","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 11:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43860","activity_ticket_id":"43837","ticket_reference":"HDT44918","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"toilet not working ","ticket_address_1":"40 Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/01\/20","activity_end":"2020-01-29 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53239","activity_notes":"mens toilet are blocked ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43861","activity_ticket_id":"43838","ticket_reference":"HDT44919","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fuse is constantly tripping","ticket_address_1":"Flat 4","ticket_address_2":"27 Slingsby place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/20","activity_end":"2020-01-29 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53240","activity_notes":"The above flat has a issue with lights in kitchen \/ lounge. The fuse is constantly tripping. Please can you get access tomorrow morning. Management keys. Flat is empty so it can be attended to early if needed","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 14:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43862","activity_ticket_id":"43531","ticket_reference":"HDT44612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre Tenancy check - Gas safety and PAt test 9TH jANUARY 2020","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/20","activity_end":"2020-01-29 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53241","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks, Gas\/Pat inspection on9 th Jan 2020.Sandra, please make necessary arrangements.To remove and dispose of furniture left in the flat ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2020 10:57 (sandra)<\/b>Mark has carried out all kitchen it3ems other than 8 and 9, 10, 11 and 13he also completed number 3 in bathroom <\/p>

16\/01\/2020 10:58 (sandra)<\/b>list sent to DannyBathroom 2) Missing plug on waste. Needs new 4) Shower door is damaged. Bottom door hinge is broken allowing door to flap needs replacing 5) Shower hose needs new 7) SHOWER DOOR SLIDES OPEN. WILL NOT STAY SHUT WHICH ALLOWS WATR TO RUN INTO FLOOR WHEN USED AND POSSIBLY REASON FOR WATER DAMAGE ON STAIRS AND THRESHOLD BAR. 8) Partial blockage on trapKitchen11) Missing stopper in sink<\/p>

17\/01\/2020 13:48 (sandra)<\/b>Disassembled furniture ready for removal,<\/p>

20\/01\/2020 15:07 (jane)<\/b>Disposal of items completed <\/p>

22\/01\/2020 11:39 (jane)<\/b>All works will be competed by end of today apart from ..We have tried to repair the blinds and shower enclosure, but unfortunately will require replacement, will submit costs for these.One secondary glazing panel in the lounge is faulty, we are arranging our specialist window contractor to attend asap <\/p>

30\/01\/2020 11:45 (sandra)<\/b>tested through two dimmer switches faulty. ordered two new replacement switches and returning tomorrow with keys <\/p>

31\/01\/2020 15:39 (jane)<\/b>Electrical works completed <\/p>

04\/02\/2020 10:09 (sandra)<\/b>R&B to provide quote for works <\/p>

04\/02\/2020 10:10 (sandra)<\/b>asked for Friday 7th <\/p>

04\/02\/2020 11:01 (sandra)<\/b>booked for 7th to fit sash stops <\/p>

07\/02\/2020 14:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43863","activity_ticket_id":"43839","ticket_reference":"HDT44920","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"tap is leaking ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/01\/20","activity_end":"2020-01-29 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53242","activity_notes":"3rd floor Gents toilet - 1st toilet the tap sprays everywhere when turned on.also the lid on the 2nd floor ladies WC keeps coming off. think the kolding lugs are worn down","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:44 (sandra )<\/b>(Ticket Closed)<\/p>

04\/02\/2020 13:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/02\/2020 12:00 (sandra)<\/b>new seat required and quote for replacement tap <\/p>

17\/02\/2020 09:36 (sandra)<\/b>awaiting new toilet seat being ordered by client <\/p>

11\/03\/2020 14:46 (jane)<\/b>2 - 3 days lead-time on toilet seat <\/p>

13\/03\/2020 14:12 (sandra)<\/b>quote for taps<\/p>

19\/03\/2020 13:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43864","activity_ticket_id":"43808","ticket_reference":"HDT44889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13398 - 21-22 New Row ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/20","activity_end":"2020-01-29 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53243","activity_notes":"To allow to attend the above site with all necessary plant and materials, carry out protection works with in basement area as required.To supply and install 1No: half hour fire rated door to cleaners cupboard as directed incorporating handle and latch set. Prime all bare timbers followed by 1No: undercoat and 1No: top coat.To also carry out making good works to damaged area of wall to staircase.Remove all waste and leave site clean and tidy on completion.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2020 15:22 (jane)<\/b>Works commencing on Monday 3rd Feb<\/p>

06\/02\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43865","activity_ticket_id":"43840","ticket_reference":"HDT44921","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13402 - Communal TV System Repairs - 126 Long Acre ","ticket_address_1":"Communal TV System Repairs - 126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"29\/01\/20","activity_end":"2020-01-29 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53244","activity_notes":"Following inspection found the aerial and dish could not be returned to their original positions. Engineer discussed 3 options with Timea, who agreed on the most suitable one. As this will need to be done when the scaffolding is completelydown, we aim to return on Thursday (subject to your approval). The old TV aerial is in a poor state and will need replacing.We offer to install a new aerial on a 16 mast and the existing dish on a new bracket (both in a new location), run cables from them to join onto the existing cables serving the property, make all connections and test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 15:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43866","activity_ticket_id":"43841","ticket_reference":"HDT44922","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2nd floor toilet ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/01\/20","activity_end":"2020-01-29 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53245","activity_notes":"Weve been alerted the second floor toilet is blocked.Marion has put a sign to say for it not to be used but if you can please send someone today.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 10:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43867","activity_ticket_id":"43842","ticket_reference":"HDT44923","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loose push handle","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/20","activity_end":"2020-01-29 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53246","activity_notes":"Please raise a work order for Reddan to attend to repair loose push handle to fire door that is coming loose.Keys are at our office for this area.","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 13:19 (sandra)<\/b>booked 3\/2<\/p>

03\/02\/2020 16:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43868","activity_ticket_id":"43712","ticket_reference":"HDT44793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 9","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/20","activity_end":"2020-02-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53247","activity_notes":"So a couple of things with the flat are starting to happen that I just wanted to make you aware of incase they get worse. I came back to the flat last week and I think there is some damp from the top sky window which turned up over the festive period. Also a small mark on the wall seems to have turned up over the sameTime.Nothing urgent just want to flag incase they get worse.the ensuite sink in the main bathroom is also slightly blocked and not draining how it used to.","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 14:58 (sandra)<\/b>awaiting access confirmation <\/p>

21\/01\/2020 09:47 (jane)<\/b>Access via keys for today <\/p>

21\/01\/2020 16:09 (jane)<\/b>Leak investigation and unblock basin, further work required<\/p>

29\/01\/2020 11:24 (sandra )<\/b>(Ticket Closed)<\/p>

29\/01\/2020 11:25 (sandra)<\/b>iain needs to look at the skylight <\/p>

31\/01\/2020 11:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2020 16:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43869","activity_ticket_id":"43843","ticket_reference":"HDT44924","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door not closing ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/01\/20","activity_end":"2020-01-29 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53248","activity_notes":"please attend to site; check the Main door as it does not close fully, may need to the door closer adjusting.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 15:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43870","activity_ticket_id":"43844","ticket_reference":"HDT44925","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"unblock common parts toilet ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/01\/20","activity_end":"2020-01-29 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53249","activity_notes":"please attend to site; to unblock common parts toilet to second floor. 77-78 St Martins ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 15:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43871","activity_ticket_id":"43845","ticket_reference":"HDT44926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks","ticket_address_1":"flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/20","activity_end":"2020-01-29 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53250","activity_notes":"Please go ahead The furniture on the roof also needs to be removed please and the mastic in the bathroom replaced","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 09:29 (sandra)<\/b>VENTS IN CUPBOARDDOOR TO PATIO AREADECKING TO BE RELAYED.ALL THATS LEFT <\/p>

03\/02\/2020 12:07 (sandra)<\/b>working through list of recommendations <\/p>

04\/02\/2020 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43872","activity_ticket_id":"42821","ticket_reference":"HDT43902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13147 - Flat 3, 5 Mercer Street ","ticket_address_1":"Flat 3, 5 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"29\/01\/20","activity_end":"2020-01-29 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53251","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:00 (sandra)<\/b>booked for 20th <\/p>

21\/01\/2020 10:40 (jane )<\/b>(Ticket Closed)<\/p>

29\/01\/2020 12:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/01\/2020 14:44 (jane )<\/b>(Ticket Closed)<\/p>

03\/02\/2020 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2020 15:04 (sandra)<\/b>tenant ill waiting to reschedule <\/p>

07\/02\/2020 09:26 (sandra)<\/b>Booked for Tuesday 11th at 9am <\/p>

11\/02\/2020 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43873","activity_ticket_id":"43846","ticket_reference":"HDT44927","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13405 - 22 Devonshire Street","ticket_address_1":"22 Devonshire Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/01\/20","activity_end":"2020-01-30 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53252","activity_notes":"To allow for 2No x engineers with ladder access to gain access at height and isolate water supply to water tank, drain down and supply and fit a new 15mm ball-valve, refill tank, commission and leave in full working order, ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43874","activity_ticket_id":"43846","ticket_reference":"HDT44927","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13405 - 22 Devonshire Street","ticket_address_1":"22 Devonshire Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53253","activity_notes":"To allow for 2No x engineers with ladder access to gain access at height and isolate water supply to water tank, drain down and supply and fit a new 15mm ball-valve, refill tank, commission and leave in full working order, ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43875","activity_ticket_id":"43824","ticket_reference":"HDT44905","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked sink","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/20","activity_end":"2020-01-29 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53254","activity_notes":"Can we have a call out to a blocked sink at the top floor flat please today? ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43876","activity_ticket_id":"43847","ticket_reference":"HDT44928","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wshing machine has smoke coming out ","ticket_address_1":"flat 4","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/20","activity_end":"2020-01-29 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53255","activity_notes":"I ran my washing machine and noticed there was a funny noise.When I opened the machine there was a lot of black smoke coming out.It's quite an urgent issue as I don't want my apartment to catch fire.I have unplugged the machine, but when is the soonest you can send a technician round?","activity_timesheet":"1","ticket_notes_combined":"

03\/02\/2020 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43877","activity_ticket_id":"43847","ticket_reference":"HDT44928","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wshing machine has smoke coming out ","ticket_address_1":"flat 4","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"29\/01\/20","activity_end":"2020-01-29 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53256","activity_notes":"I ran my washing machine and noticed there was a funny noise.When I opened the machine there was a lot of black smoke coming out.It's quite an urgent issue as I don't want my apartment to catch fire.I have unplugged the machine, but when is the soonest you can send a technician round?","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43878","activity_ticket_id":"43723","ticket_reference":"HDT44804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flashing light on alarm and hatch in roof has a hole and needs sealing - FOR MONDAY 27TH JANUARY AFTER 10AM, ACCESS VIA KEYS BUT KNOCCK FIRST ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"48 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/20","activity_end":"2020-01-29 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53257","activity_notes":"flashing light on alarm and hatch in roof has a hole and needs sealing ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2020 10:27 (jane)<\/b>Re-programmed for 2pm today (Tuesday) to meet pest control company <\/p>

27\/01\/2020 16:44 (sandra)<\/b>flashing lights repaired <\/p>

30\/01\/2020 11:29 (sandra)<\/b>access requested for Friday\/Monday <\/p>

31\/01\/2020 12:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43879","activity_ticket_id":"43849","ticket_reference":"HDT44930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"key pad unsecured","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/20","activity_end":"2020-01-29 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53258","activity_notes":"faulty main entrance door lock hanging off ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 15:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43880","activity_ticket_id":"43850","ticket_reference":"HDT44931","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13409 - St Martin's Courtyard","ticket_address_1":"St Martin's Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"29\/01\/20","activity_end":"2020-01-29 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53259","activity_notes":"To disconnect and remove existing light fittings to management corridor and replace with new LED panels as discussed, commission, test and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2020 09:28 (sandra)<\/b>fittings ordered <\/p>

17\/02\/2020 10:03 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 15:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/02\/2020 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43881","activity_ticket_id":"43851","ticket_reference":"HDT44932","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13403 - Monthly Flick Tests and Reports ","ticket_address_1":"Monthly Flick Tests and Reports","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/20","activity_end":"2020-02-28 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53260","activity_notes":"To carry out monthly flick tests and reports to units as detailed below:9 Mercer ground and basement store6 Slingsby Place Ground and basement 3 Slingsby Place Ground and first138 Long acre Ground and basement 19 Slingsby place Ground and basement 21 Slingsby place Ground and First 23 Slingsby place - Ground and First","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43882","activity_ticket_id":"43852","ticket_reference":"HDT44933","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13404 - 3 Hour Drain Down Test and Report ","ticket_address_1":"3 Hour Drain Down Test and Report","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/20","activity_end":"2020-01-29 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53261","activity_notes":"3 Hour Drain Down Test and Report ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:41 (sandra)<\/b>Carry out em light tests 138 Long Acre unit 3 and 6 Slingsby Place<\/p>

06\/02\/2020 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43883","activity_ticket_id":"43853","ticket_reference":"HDT44934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"letter box cover ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/20","activity_end":"2020-01-29 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53262","activity_notes":"Fit a sheet metal container to the inside of the letter slot in main entrance door ","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2020 13:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43884","activity_ticket_id":"43854","ticket_reference":"HDT44935","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"letter box cover ","ticket_address_1":"16a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/20","activity_end":"2020-01-29 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53263","activity_notes":"Fit a sheet metal container to the inside of the letter slot in main entrance door ","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2020 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43885","activity_ticket_id":"43855","ticket_reference":"HDT44936","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"letter box cover ","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/20","activity_end":"2020-01-29 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53264","activity_notes":"Fit a sheet metal container to the inside of the letter slot in main entrance door ","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2020 13:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43886","activity_ticket_id":"43856","ticket_reference":"HDT44937","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"new tap to be fitted ","ticket_address_1":"Tokyo Diner","ticket_address_2":"Newport Sandringham","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/02\/20","activity_end":"2020-02-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53265","activity_notes":"supplied by tenant a new tap is to be fitted Tokyo Diner would like Danny on the 17th February to fit a new tap (they are supplying) and look at a water heater please, ","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2020 16:55 (sandra)<\/b>17th Feb<\/p>

10\/02\/2020 14:13 (sandra)<\/b>Altered pipework Replaced supplied tap, looked into water heater issues, new toilet spares to be sourced<\/p>

13\/02\/2020 10:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43887","activity_ticket_id":"43857","ticket_reference":"HDT44938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/20","activity_end":"2020-01-29 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53266","activity_notes":"The door in the entrance hall separating the upper floors from the entrance should be fire resisting - confirm this is the case ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 10:33 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2020 13:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2020 14:00 (sandra)<\/b>attended and measured up for Fire rated glass - left with MR<\/p>

13\/02\/2020 15:54 (sandra)<\/b>waiting on Glass order <\/p>

25\/02\/2020 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43888","activity_ticket_id":"43858","ticket_reference":"HDT44939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire door missing","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/20","activity_end":"2020-01-29 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53267","activity_notes":"There is a fire door missing from the 1st floor. This is a smoke lobby and is required for sufficient stairway provision enabling building occupants to safely exit the building in the event of a fire. The smoke lobby allows the stairs to be maintained free of smoke by the provision of two door protection between the stairway a place of relative safety and the buildings accommodation a place at risk from the fire. The missing fire door should therefore be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 10:34 (sandra)<\/b>Attended and found the door in question has been reinstated,this door is sometimes removed by removal companies when a new tenant moves in or out and this may have been the case when the fire regulations officer attended., The door would require smoke seals fitted to bring it up to fire standard<\/p>

30\/01\/2020 10:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43889","activity_ticket_id":"43859","ticket_reference":"HDT44940","ticket_client":"1744","client_name":"Riverside Europe Partners LLP","ticket_title":"strip light at reception","ticket_address_1":"17 Slingsby place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/20","activity_end":"2020-01-29 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53268","activity_notes":"Please can we have someone come out to change a strip light at reception. We dont have the light in stock so they will have to get one beforehand. Please see picture below of light required ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 16:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43890","activity_ticket_id":"43860","ticket_reference":"HDT44941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"remove\/cut pipework","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/01\/20","activity_end":"2020-01-29 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53269","activity_notes":"Remove\/cut back the following pipework dead end back to the live, in use distribution system: A. 3rd Floor Stairwell Ladies' Toilet - ~0.3m dead end on mains to ladies' toilet. B. Basement Store Room - Mains dead end above door of store room. Presumed to remain as area not accessed. ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43891","activity_ticket_id":"43861","ticket_reference":"HDT44942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/20","activity_end":"2020-01-30 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53270","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2020 10:16 (sandra)<\/b>Major Major leak and extremely lucky i was still in the area at 6pm Burst pipe under the kitchen sink (flexi pipes) Managed to turn off underneath the sink.Cleared up water as much as possible but water under floor.This may lift up. No access into 2nd floor office Leak into 1st floor office was contained All will need to be checked tomorrow Flat 3.3 has given permission to enter with keys as he will be travelling PLEASE REPLUG DISHWASHER IN WHOEVER VISITS AS THIS WAS REMOVED DUE TO LEAK<\/p>

30\/01\/2020 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43892","activity_ticket_id":"43862","ticket_reference":"HDT44943","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/01\/20","activity_end":"2020-01-30 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53271","activity_notes":"follow on HDT44942","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43893","activity_ticket_id":"43863","ticket_reference":"HDT44944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gully to be unblocked","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53272","activity_notes":"Please raise a work order for Reddan to attend to unblock gully on roof near sky lights.","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 12:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43894","activity_ticket_id":"43864","ticket_reference":"HDT44945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"flat 2.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/20","activity_end":"2020-01-30 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53273","activity_notes":"Can you please arrange a plumber to attend the above. The apartment has no hot water. We have attended 2 times over the last 3 weeks to re pressurise the boiler. There must be a leak somewhere. Guest is getting pretty fed up. ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 16:30 (sandra)<\/b>re-pressurised <\/p>

30\/01\/2020 16:48 (sandra)<\/b>Repressurised system which apparently was done 3 weeks ago.All working ok but system needs to be checked.Found leaking radiator connection in lounge area but did not have set of grips to tighten compression fitting. Tenants not in now until Monday so we can enter with keys<\/p>

03\/02\/2020 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43895","activity_ticket_id":"43865","ticket_reference":"HDT44946","ticket_client":"1961","client_name":"August Equity","ticket_title":"Lights","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/20","activity_end":"2020-01-30 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53274","activity_notes":"I just wanted to report some lights need replacing in our offices again. Please could we have some one come into replace them.","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 15:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43896","activity_ticket_id":"43684","ticket_reference":"HDT44765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wardrobe doors ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/20","activity_end":"2020-02-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53275","activity_notes":" In bedroom 1 the front of the heating control panel has come off ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:58 (sandra)<\/b>BOOKED 17\/01<\/p>

22\/01\/2020 10:48 (jane)<\/b>No access for 9am appointment today, waiting for the tenant to confirm another day<\/p>

22\/01\/2020 11:04 (jane)<\/b>Re-booked for Monday 27th January at 9am <\/p>

27\/01\/2020 14:38 (sandra)<\/b>three appointments and three times no answer fed back to charlotte <\/p>

30\/01\/2020 10:30 (sandra)<\/b>Repaired and refitted X2 double sets of sliding doors, although I will need to return once I have plastic runner guides which are missing from both cupboards. Mastic seals replaced,The wall mounted thermostat will require probably Mike the heating engineer to replace..<\/p>

04\/02\/2020 14:08 (sandra)<\/b>asked for 8am 5\/2 for heating <\/p>

14\/02\/2020 09:49 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2020 09:55 (sandra)<\/b>ordered new heating control panel <\/p>

21\/02\/2020 14:15 (sandra)<\/b>booked for Monday to fit the controller <\/p>

24\/02\/2020 09:18 (sandra)<\/b>runners needed for wardrobe doors <\/p>

24\/02\/2020 10:08 (jane)<\/b>Wardrobe brackets on order <\/p>

27\/02\/2020 09:53 (jane)<\/b>Brackets expected in on 9th March <\/p>

27\/02\/2020 13:33 (jane)<\/b>Tenant request to wait till the wardrobe parts arrive and do both at the same time<\/p>

03\/03\/2020 11:11 (sandra)<\/b>both jobs need to be done at the same time <\/p>

10\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday 11th<\/p>

12\/03\/2020 09:25 (sandra)<\/b>wardrobe runners fitted <\/p>

12\/03\/2020 09:25 (sandra)<\/b>controller fitted <\/p>

12\/03\/2020 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:22 (jane)<\/b>Fitted controller <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43897","activity_ticket_id":"43684","ticket_reference":"HDT44765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wardrobe doors ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53276","activity_notes":"Both bedroom wardrobe doors have come off the runners. In bedroom 1 the front of the heating control panel has come off ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:58 (sandra)<\/b>BOOKED 17\/01<\/p>

22\/01\/2020 10:48 (jane)<\/b>No access for 9am appointment today, waiting for the tenant to confirm another day<\/p>

22\/01\/2020 11:04 (jane)<\/b>Re-booked for Monday 27th January at 9am <\/p>

27\/01\/2020 14:38 (sandra)<\/b>three appointments and three times no answer fed back to charlotte <\/p>

30\/01\/2020 10:30 (sandra)<\/b>Repaired and refitted X2 double sets of sliding doors, although I will need to return once I have plastic runner guides which are missing from both cupboards. Mastic seals replaced,The wall mounted thermostat will require probably Mike the heating engineer to replace..<\/p>

04\/02\/2020 14:08 (sandra)<\/b>asked for 8am 5\/2 for heating <\/p>

14\/02\/2020 09:49 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2020 09:55 (sandra)<\/b>ordered new heating control panel <\/p>

21\/02\/2020 14:15 (sandra)<\/b>booked for Monday to fit the controller <\/p>

24\/02\/2020 09:18 (sandra)<\/b>runners needed for wardrobe doors <\/p>

24\/02\/2020 10:08 (jane)<\/b>Wardrobe brackets on order <\/p>

27\/02\/2020 09:53 (jane)<\/b>Brackets expected in on 9th March <\/p>

27\/02\/2020 13:33 (jane)<\/b>Tenant request to wait till the wardrobe parts arrive and do both at the same time<\/p>

03\/03\/2020 11:11 (sandra)<\/b>both jobs need to be done at the same time <\/p>

10\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday 11th<\/p>

12\/03\/2020 09:25 (sandra)<\/b>wardrobe runners fitted <\/p>

12\/03\/2020 09:25 (sandra)<\/b>controller fitted <\/p>

12\/03\/2020 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:22 (jane)<\/b>Fitted controller <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43898","activity_ticket_id":"43845","ticket_reference":"HDT44926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks","ticket_address_1":"flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"30\/01\/20","activity_end":"2020-01-30 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53277","activity_notes":"Please go ahead The furniture on the roof also needs to be removed please and the mastic in the bathroom replaced","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 09:29 (sandra)<\/b>VENTS IN CUPBOARDDOOR TO PATIO AREADECKING TO BE RELAYED.ALL THATS LEFT <\/p>

03\/02\/2020 12:07 (sandra)<\/b>working through list of recommendations <\/p>

04\/02\/2020 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43899","activity_ticket_id":"43845","ticket_reference":"HDT44926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks","ticket_address_1":"flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/01\/20","activity_end":"2020-01-30 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53278","activity_notes":"Please go ahead The furniture on the roof also needs to be removed please and the mastic in the bathroom replaced","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 09:29 (sandra)<\/b>VENTS IN CUPBOARDDOOR TO PATIO AREADECKING TO BE RELAYED.ALL THATS LEFT <\/p>

03\/02\/2020 12:07 (sandra)<\/b>working through list of recommendations <\/p>

04\/02\/2020 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43900","activity_ticket_id":"43866","ticket_reference":"HDT44947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not secure","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53279","activity_notes":"Please raise a work order for Reddan to attend to repair door latch that is not staying secure and the door can just be pushed open.","activity_timesheet":"1","ticket_notes_combined":"

03\/02\/2020 08:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43901","activity_ticket_id":"43867","ticket_reference":"HDT44948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate door seals","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53280","activity_notes":"reinstate door seals on fire door","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 13:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43902","activity_ticket_id":"43868","ticket_reference":"HDT44949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water risk assessment","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/20","activity_end":"2020-01-30 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53281","activity_notes":"Please raise wo for Reddan to attend 25 Wardour to confirm that the recommendations of the Water Risk Assessment (attached) have been completed. ","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2020 12:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43903","activity_ticket_id":"43848","ticket_reference":"HDT44929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor vents and access hatches","ticket_address_1":"Flat 1","ticket_address_2":"33-35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"30\/01\/20","activity_end":"2020-01-30 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53282","activity_notes":"Molly, can we please raise a job to check the extract vents in both of these bathrooms and also check all the access hatches in the bathroom ceiling are secure","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2020 14:49 (jane)<\/b>Engineer attending on Monday 3rd Feb using keys <\/p>

07\/02\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43904","activity_ticket_id":"43869","ticket_reference":"HDT44950","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"stairwell entrance doors","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53283","activity_notes":"All the stairwell entrance doors on our front staircase need a bit of TLC. Due to their heavy use they now bang against their frames, subtle adjustments are not curing the problem. Could one of the team attend site to fix. An early morning job please, finish by 9am.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 08:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43905","activity_ticket_id":"43870","ticket_reference":"HDT44951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/01\/20","activity_end":"2020-01-30 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53284","activity_notes":"The instant water heater spray head was broken and subsequently, during operation, water wasspraying in multiple directions. This will likely result in reduced usage and increase the risk ofstagnation which encourages the proliferation of Legionella. Fixed the instant water heater spray headto restore back to normal operation. ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 13:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43906","activity_ticket_id":"43871","ticket_reference":"HDT44952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Work from water assessment","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/01\/20","activity_end":"2020-01-30 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53285","activity_notes":"A lead pipework dead end was noted, as detailed infull in section 7.4. Dead ends provide areas ofpipework where water can stagnate, which canpotentially contaminate the remainder of thesystem.Investigate and verify if the pipework is live. Remove\/cutback the pipework dead end back to the live, in usedistribution system.Neither the riser or branch pipework has beeninsulated which may result in heat transfer betweenthe hot and cold water systems.Should heat transfer become apparent insulate the branchpipework as required.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43907","activity_ticket_id":"43872","ticket_reference":"HDT44953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"basement to be cleared ","ticket_address_1":"60 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53286","activity_notes":"Please attend site to ensure the following: It is advised that the basement be cleared of all storage and rubbish","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2020 10:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43908","activity_ticket_id":"43873","ticket_reference":"HDT44954","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dead leg","ticket_address_1":"60 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/01\/20","activity_end":"2020-01-30 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53287","activity_notes":": A specialist contractor carried out a risk assessment of the water storage and distribution systems in October 2019 identifying that there was a dead leg that had been boxed inPlease attend site to investigate whether access to this dead leg can be gained and the dead leg removed","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 14:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43909","activity_ticket_id":"43874","ticket_reference":"HDT44955","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"health and safety","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53288","activity_notes":"The door in the entrance hall separating the upper floors from the entrance should be fire resisting - confirm this is the case","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 09:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43910","activity_ticket_id":"43875","ticket_reference":"HDT44956","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush ","ticket_address_1":"Flat 3.2","ticket_address_2":"28 LIsle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/01\/20","activity_end":"2020-01-30 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53289","activity_notes":"Please attend site to fix bathroom toilet flush; tenant is working from home tomorrow for access, please book in for then. ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43911","activity_ticket_id":"43876","ticket_reference":"HDT44957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water in the shower ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/20","activity_end":"2020-01-30 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53290","activity_notes":"Yes i checked . and some mornings like today we dont have hot water to take a shower the water is freezing cold and we are not able to take a shower before uni.","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2020 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43912","activity_ticket_id":"43877","ticket_reference":"HDT44958","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked shower ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/20","activity_end":"2020-01-30 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53291","activity_notes":"Please raise a work order for Reddan to attend for reported blocked Shower,Tenant is currently on site until 5pm for access if someone can attend please confirm.","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 12:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43913","activity_ticket_id":"43878","ticket_reference":"HDT44959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked drains ","ticket_address_1":"flat 3 & 5 Cooper House ","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/01\/20","activity_end":"2020-01-30 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53292","activity_notes":"Please raise wo for Reddan to attend flats 3 & 5, Cooper Hse, 82 Shaftesbury Av to investigate blocked drains backing up sinks etc","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 12:42 (sandra )<\/b>(Ticket Closed)<\/p>

31\/01\/2020 12:43 (sandra)<\/b>crestco was called as Travis could not clear <\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43914","activity_ticket_id":"43182","ticket_reference":"HDT44263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drip from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/01\/20","activity_end":"2020-01-30 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53293","activity_notes":": 39A King street flat 5 Tenant reporting a dripping from the ceiling in his bedroom, noticeable when it's raining although he has a living room above this room. Mustafa 07497882271 is the contact on site repair lights on the terrace ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:04 (sandra)<\/b>asked for access for Friday <\/p>

22\/11\/2019 13:11 (sandra)<\/b>Also suggested to James that on a dry day next week we could reseal the box gulley, he agreed.<\/p>

12\/12\/2019 11:14 (sandra)<\/b>requested access for Friday to look at patio lights <\/p>

13\/12\/2019 16:16 (sandra)<\/b>roof works <\/p>

13\/12\/2019 16:16 (sandra)<\/b>new lights ordered <\/p>

17\/12\/2019 14:25 (sandra)<\/b>But.....Ian was on site with me last week repairing the box gulley The tenant showed us anotherdamp issue so we left a tap running on the roof. It started leaking where the other leak was which tells me by repairing the box gulley is wrong and the leak is from a join in the ceiling. WHEN I REPLACE THE LIGHT AND IT IS A DRY DAY THEN IAN SAID WE COULD TEST IT WITH A HOSE PIPE. Ian did speak to James about this<\/p>

29\/01\/2020 15:57 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 14:37 (sandra)<\/b>access on monday with keys <\/p>

04\/02\/2020 08:44 (sandra)<\/b>ceiling needs to be opened up as the leak is coming from the gulley - Roy<\/p>

07\/02\/2020 08:35 (sandra)<\/b>access 7\/2<\/p>

11\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 15:41 (sandra)<\/b>still leaking, although better than it was it still requires further works.<\/p>

26\/02\/2020 16:28 (sandra)<\/b>further works completed on roof <\/p>

11\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43915","activity_ticket_id":"43879","ticket_reference":"HDT44960","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"video intercom not working ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/01\/20","activity_end":"2020-01-30 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53294","activity_notes":"please attend and investigate video intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 08:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43916","activity_ticket_id":"43866","ticket_reference":"HDT44947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not secure","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/01\/20","activity_end":"2020-01-30 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53295","activity_notes":"Please raise a work order for Reddan to attend to repair door latch that is not staying secure and the door can just be pushed open.","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 08:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43917","activity_ticket_id":"43880","ticket_reference":"HDT44961","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"drainage","ticket_address_1":"Bishops House","ticket_address_2":"Chalfont St Peter ","ticket_town":"Slough","ticket_county":"Berkshire","ticket_postcode":"SL9 9HE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/02\/20","activity_end":"2020-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53296","activity_notes":"1 to allow site for protection2-To dig up and replace broken pipe at rear of pharmacy in main drain. Large Hole found in drain at start of the outfall, This is causing blockages to happen, sewage is constantly seeping into the ground causing a H&S issue, Area will be made safe using cones and barriers before starting works, Ground will be broken out and rubble will be removed to access broken pipe sections3- Broken section will be completely removed before replacing it with plastic section, Pipe will be securely fitted with correct connections before filling with shingle and concrete4 all will be left clean and tidy in good working order5- barriers will be left to close of the are until concrete is dry and safe to walk on","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>

07\/02\/2020 16:10 (jane)<\/b>SEE MICHAEL FOR COSTING <\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43918","activity_ticket_id":"43880","ticket_reference":"HDT44961","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"drainage","ticket_address_1":"Bishops House","ticket_address_2":"Chalfont St Peter ","ticket_town":"Slough","ticket_county":"Berkshire","ticket_postcode":"SL9 9HE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"06\/02\/20","activity_end":"2020-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53297","activity_notes":"1 to allow site for protection2-To dig up and replace broken pipe at rear of pharmacy in main drain. Large Hole found in drain at start of the outfall, This is causing blockages to happen, sewage is constantly seeping into the ground causing a H&S issue, Area will be made safe using cones and barriers before starting works, Ground will be broken out and rubble will be removed to access broken pipe sections3- Broken section will be completely removed before replacing it with plastic section, Pipe will be securely fitted with correct connections before filling with shingle and concrete4 all will be left clean and tidy in good working order5- barriers will be left to close of the are until concrete is dry and safe to walk on","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>

07\/02\/2020 16:10 (jane)<\/b>SEE MICHAEL FOR COSTING <\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43919","activity_ticket_id":"43878","ticket_reference":"HDT44959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked drains ","ticket_address_1":"flat 3 & 5 Cooper House ","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53298","activity_notes":"Please raise wo for Reddan to attend flats 3 & 5, Cooper Hse, 82 Shaftesbury Av to investigate blocked drains backing up sinks etc","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 12:42 (sandra )<\/b>(Ticket Closed)<\/p>

31\/01\/2020 12:43 (sandra)<\/b>crestco was called as Travis could not clear <\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43920","activity_ticket_id":"43881","ticket_reference":"HDT44962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window restrictors ","ticket_address_1":"80 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53299","activity_notes":": Balcony Action Required: Confirm through a structural assessment that the 2nd floor balcony is load bearing: Please attend site to install window restrictors","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2020 10:03 (sandra)<\/b>window restrictors <\/p>

05\/02\/2020 10:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43921","activity_ticket_id":"43882","ticket_reference":"HDT44963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window restrictors ","ticket_address_1":"Cooper House","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53300","activity_notes":"2nd floor balcony is indeed load bearing and safe for use. If not, it should be locked off so that it is unable to be accessed by occupants. Please attend site to install window restrictors","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2020 11:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43922","activity_ticket_id":"43883","ticket_reference":"HDT44964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window restrictors","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53301","activity_notes":"Consideration should be given to confirmation through a structural assessment that the 2nd floor balcony is indeed load bearing and safe for use. Please attend site to install window restrictors ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2020 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43923","activity_ticket_id":"43884","ticket_reference":"HDT44965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window restrictors ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53302","activity_notes":"The 2nd floor balcony should have a structural survey undertaken on it in order to confirm that it is able to withstand the load imposed when it is in use by tenants with accessPlease attend site to install window restrictors ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2020 09:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43924","activity_ticket_id":"43885","ticket_reference":"HDT44966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window restrictors","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/20","activity_end":"2020-01-30 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53303","activity_notes":": #SI-1211-7056Issue Details: Please attend site to install window restrictors Action Details: Consideration should be given to confirmation through a structural assessment that the 2nd floor balcony is indeed load bearing and safe for usePlease attend site to install window restrictors ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2020 09:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43925","activity_ticket_id":"43886","ticket_reference":"HDT44967","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out ","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"31\/01\/20","activity_end":"2020-01-31 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53304","activity_notes":"Could I kindly ask you to book Alan in for Tuesday to see to the above properties. There are 4 lights out in the main room in apt 9, 15 SP and 1 in the master bedroom. Tenants changed the bulbs but no luck.","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2020 14:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43926","activity_ticket_id":"43887","ticket_reference":"HDT44968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Olle","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/20","activity_end":"2020-01-31 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53305","activity_notes":"Please investigate the water leak into the ground floor of Olle. The site contact is Charles on 07850381065. He has asked for someone to attend today as the leak from above is persistent","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 13:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43927","activity_ticket_id":"43711","ticket_reference":"HDT44792","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 3","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/20","activity_end":"2020-01-31 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53306","activity_notes":"please investigate this morning ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 14:56 (sandra)<\/b>toilet is leaking and we have ordered parts <\/p>

29\/01\/2020 15:45 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 11:40 (sandra)<\/b>Requested for Friday <\/p>

31\/01\/2020 16:12 (jane)<\/b>Found blocked 7m lead lined gulley and hopper <\/p>

10\/02\/2020 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43928","activity_ticket_id":"43888","ticket_reference":"HDT44969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repair uplights ","ticket_address_1":"Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/20","activity_end":"2020-01-31 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53307","activity_notes":"Please raise wo for Reddan to investigate\/repair uplighters outside 4, 5, ,6, 7, 8 & 9 Gerrard St","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 13:20 (sandra)<\/b>booked for Wednesday <\/p>

16\/03\/2020 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43929","activity_ticket_id":"43889","ticket_reference":"HDT44970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/20","activity_end":"2020-01-31 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53308","activity_notes":"Please raise wo for Reddan to attend to Flat 3.2, 4A Rupert Ct as tenant reports boiler fault, no heating or hot water","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43930","activity_ticket_id":"43890","ticket_reference":"HDT44971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"health and safety ","ticket_address_1":"58\/60 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"31\/01\/20","activity_end":"2020-01-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53309","activity_notes":"The services penetrating the wall at the basement should be redirected so that it does not introduce a risk of fire transmission to the premises. The main stairwell is a protected route and must be maintained as one. Any penetrations allow a path for very rapid spread of smoke and fire, negating the fire resistant integrity of compartmentsRecommended Solution: Please attend site to ensure the following: Redirect services penetrating basement stairwell to reduce any potential for fire transmission","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2020 11:10 (sandra)<\/b>there is a gas meter. dont know who it services . <\/p>

20\/03\/2020 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43931","activity_ticket_id":"43891","ticket_reference":"HDT44972","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blockage in waste pipe ","ticket_address_1":"19\/21 Wimpole Mews","ticket_address_2":"Mews 3","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/20","activity_end":"2020-01-31 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53310","activity_notes":"Can we have a call out to blockage on the waste pipe at Mews 3 as above. Kira is the onsite porter today but Frank will be covering on Monday if you can advise when they can attend please? There is a seal in the garage below that would need to be opened up for that main waste pipe. If you can advise please when someone could get there?","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 13:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43932","activity_ticket_id":"43892","ticket_reference":"HDT44973","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/20","activity_end":"2020-02-04 08:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53311","activity_notes":"Can Alan please do a lighting check on Monday morning. One light out on 2nd towards rear of building left hand side. ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 14:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43933","activity_ticket_id":"43893","ticket_reference":"HDT44974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To label up recently installed pox boxes","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/20","activity_end":"2020-01-31 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53312","activity_notes":"Reddan to label up recently installed post boxes for flats in 25 Wardour St","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 13:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43934","activity_ticket_id":"43894","ticket_reference":"HDT44975","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water flowing down the back wall - urgent ","ticket_address_1":"28a Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/20","activity_end":"2020-01-31 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53313","activity_notes":"Can you get someone over to stop the water flowing down the back wall of the above please. The tank is constantly leaking and did have a hose attached but this is now running continuously and has taken the plaster off the flat wall. We have keys to the top floor flat is someone can get there this afternoon please","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43935","activity_ticket_id":"43824","ticket_reference":"HDT44905","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked sink","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/20","activity_end":"2020-01-31 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53314","activity_notes":"Can we have a call out to a blocked sink at the top floor flat please today? ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43936","activity_ticket_id":"43808","ticket_reference":"HDT44889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13398 - 21-22 New Row ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"31\/01\/20","activity_end":"2020-01-31 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53315","activity_notes":"To allow to attend the above site with all necessary plant and materials, carry out protection works with in basement area as required.To supply and install 1No: half hour fire rated door to cleaners cupboard as directed incorporating handle and latch set. Prime all bare timbers followed by 1No: undercoat and 1No: top coat.To also carry out making good works to damaged area of wall to staircase.Remove all waste and leave site clean and tidy on completion.","activity_timesheet":"1","ticket_notes_combined":"

31\/01\/2020 15:22 (jane)<\/b>Works commencing on Monday 3rd Feb<\/p>

06\/02\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43937","activity_ticket_id":"43895","ticket_reference":"HDT44976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To secure pipe back to wall located in Dansey Pl","ticket_address_1":"34-36 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/20","activity_end":"2020-01-31 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53316","activity_notes":"To secure pipe back to wall located in Dansey Pl","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43938","activity_ticket_id":"43896","ticket_reference":"HDT44977","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"EMERGENCY CALL OUT - no water ","ticket_address_1":"Flat 1","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/20","activity_end":"2020-02-03 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53317","activity_notes":"no water ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 08:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43939","activity_ticket_id":"43897","ticket_reference":"HDT44978","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - alarm sounding ","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/20","activity_end":"2020-02-03 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53318","activity_notes":"alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 08:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43940","activity_ticket_id":"43898","ticket_reference":"HDT44979","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - lock issue ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/20","activity_end":"2020-02-03 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53319","activity_notes":"person locked in bathroom ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 08:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43941","activity_ticket_id":"43899","ticket_reference":"HDT44980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate leaks","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"2nd Floor","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2N 4ER","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/20","activity_end":"2020-02-04 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53320","activity_notes":"Please attend site to investigate leaks; Water is still dripping slowly from the ceiling in 3 places. Also from the fresh air vent system, suggesting water ingress there too. Ceiling and walls visibly damp and water stained. Water continuing to pool on the floor.","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 08:54 (sandra)<\/b>access asked for Tuesday <\/p>

04\/02\/2020 10:52 (sandra)<\/b>dripping in three places but one leak.investigation shows leak is coming from Flat 3.3. <\/p>

04\/02\/2020 10:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43942","activity_ticket_id":"43900","ticket_reference":"HDT44981","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating","ticket_address_1":"Towhhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/20","activity_end":"2020-02-03 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53321","activity_notes":"although it has returned, the hot water and heating keeps turning off","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 13:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43943","activity_ticket_id":"43901","ticket_reference":"HDT44982","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13416 - 27 Shorts Gardens","ticket_address_1":"27 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/02\/20","activity_end":"2020-02-03 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53322","activity_notes":"To carry out preparation works to damaged or marked internal walls to ground and basement floors and apply 2No coats of emulsion to match on completion.","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 09:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43944","activity_ticket_id":"43902","ticket_reference":"HDT44983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"handle has broken ","ticket_address_1":"flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/02\/20","activity_end":"2020-02-03 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53323","activity_notes":"handle has broken again ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 10:38 (sandra)<\/b>no confirmation for access received. email client 10\/2<\/p>

12\/02\/2020 08:37 (jane)<\/b>Handle on order, two day lead-time <\/p>

21\/02\/2020 13:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43945","activity_ticket_id":"43864","ticket_reference":"HDT44945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"flat 2.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/20","activity_end":"2020-02-03 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53324","activity_notes":"Can you please arrange a plumber to attend the above. The apartment has no hot water. We have attended 2 times over the last 3 weeks to re pressurise the boiler. There must be a leak somewhere. Guest is getting pretty fed up. ","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2020 16:30 (sandra)<\/b>re-pressurised <\/p>

30\/01\/2020 16:48 (sandra)<\/b>Repressurised system which apparently was done 3 weeks ago.All working ok but system needs to be checked.Found leaking radiator connection in lounge area but did not have set of grips to tighten compression fitting. Tenants not in now until Monday so we can enter with keys<\/p>

03\/02\/2020 09:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43946","activity_ticket_id":"43903","ticket_reference":"HDT44984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LED lights in my living ","ticket_address_1":"Flat 1","ticket_address_2":"32 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"03\/02\/20","activity_end":"2020-02-03 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53325","activity_notes":"Would it be possible for you to also replace one of the LED lights in my living room that has malfunctioned?","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 11:32 (sandra )<\/b>(Ticket Closed)<\/p>

04\/02\/2020 11:32 (sandra)<\/b>materials purchased on our account <\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43947","activity_ticket_id":"43904","ticket_reference":"HDT44985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"signage ","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/02\/20","activity_end":"2020-02-03 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53326","activity_notes":"FM to complete the fire action notices and have "Fire Door Keep Shut" signage installed on the top floor common area fire door.","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 13:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43948","activity_ticket_id":"43905","ticket_reference":"HDT44986","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"trunking missing ","ticket_address_1":"21a-22 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"03\/02\/20","activity_end":"2020-02-03 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53327","activity_notes":"Issue Details: It was noted that the metal trunking that houses the electrical cabling within the riser on the ground floor is missing its cover, this leaves the cables inside exposed and unprotected.Recommended Solution: The trunking lid should be replaced","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 13:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43949","activity_ticket_id":"43906","ticket_reference":"HDT44987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet running ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/02\/20","activity_end":"2020-02-04 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53328","activity_notes":"Please raise WO to reddan to investigate toilet running constantly.Reddan - tenants in copy to confirm access","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 13:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43950","activity_ticket_id":"43907","ticket_reference":"HDT44988","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Toilet handle is broken ","ticket_address_1":"Ground Floor ","ticket_address_2":"4 Margaret Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/02\/20","activity_end":"2020-02-03 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53329","activity_notes":"She said the toilet handle is broken and they are flushing from the cistern. Need new handle asap!","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43951","activity_ticket_id":"43908","ticket_reference":"HDT44989","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"shut a high level window ","ticket_address_1":"Top Floor ","ticket_address_2":"11 Nottingham Place and 7 Nottingham Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/02\/20","activity_end":"2020-02-03 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53330","activity_notes":"shut a high level window Whilst your contractor is over at 31 Nottingham Place could they pop along to Marylebone Exchange to shut a high level window please?","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 13:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43952","activity_ticket_id":"43909","ticket_reference":"HDT44990","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"toilet blocked ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/02\/20","activity_end":"2020-02-03 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53331","activity_notes":"toilet blocked Can we have a call out to the above please as the porters toilet seems to be blocked. If you can confirm if someone can attend please?","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 13:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43953","activity_ticket_id":"43910","ticket_reference":"HDT44991","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"03\/02\/20","activity_end":"2020-02-03 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53332","activity_notes":"Sandu reported that he lives at Flat 6,106 Shaftesbury Ave, Exeter Mansions & there is a water leak coming from Flat 8 (Which is above) going into his bathroom & bed room. He also said that leak is due to a overflow drain above Flat 8 at Flat 10.","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 09:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43954","activity_ticket_id":"43911","ticket_reference":"HDT44992","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Make good holes and decorate ","ticket_address_1":"9 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/02\/20","activity_end":"2020-02-03 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53333","activity_notes":"To make good 18 holes to ceilings and walls after electrical work done and redecorate to match existing ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2020 12:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43955","activity_ticket_id":"43845","ticket_reference":"HDT44926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks","ticket_address_1":"flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/02\/20","activity_end":"2020-02-03 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53334","activity_notes":"Please go ahead The furniture on the roof also needs to be removed please and the mastic in the bathroom replaced","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 09:29 (sandra)<\/b>VENTS IN CUPBOARDDOOR TO PATIO AREADECKING TO BE RELAYED.ALL THATS LEFT <\/p>

03\/02\/2020 12:07 (sandra)<\/b>working through list of recommendations <\/p>

04\/02\/2020 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43956","activity_ticket_id":"42821","ticket_reference":"HDT43902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13147 - Flat 3, 5 Mercer Street ","ticket_address_1":"Flat 3, 5 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"11\/02\/20","activity_end":"2020-02-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53335","activity_notes":"To supply and install new distribution board, test and commission and supply appropriate certification on completion ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 11:00 (sandra)<\/b>booked for 20th <\/p>

21\/01\/2020 10:40 (jane )<\/b>(Ticket Closed)<\/p>

29\/01\/2020 12:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/01\/2020 14:44 (jane )<\/b>(Ticket Closed)<\/p>

03\/02\/2020 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2020 15:04 (sandra)<\/b>tenant ill waiting to reschedule <\/p>

07\/02\/2020 09:26 (sandra)<\/b>Booked for Tuesday 11th at 9am <\/p>

11\/02\/2020 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43957","activity_ticket_id":"43808","ticket_reference":"HDT44889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13398 - 21-22 New Row ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/02\/20","activity_end":"2020-02-03 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53336","activity_notes":"To allow to attend the above site with all necessary plant and materials, carry out protection works with in basement area as required.To supply and install 1No: half hour fire rated door to cleaners cupboard as directed incorporating handle and latch set. Prime all bare timbers followed by 1No: undercoat and 1No: top coat.To also carry out making good works to damaged area of wall to staircase.Remove all waste and leave site clean and tidy on completion.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2020 15:22 (jane)<\/b>Works commencing on Monday 3rd Feb<\/p>

06\/02\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43958","activity_ticket_id":"43912","ticket_reference":"HDT44993","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"JH\/JH\/13415 - 49 Neal Street ","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/20","activity_end":"2020-02-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53337","activity_notes":"New integrated dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 15:44 (sandra)<\/b>BOOKED FOR MONDAY MORNING AFTER COLLECTION <\/p>

10\/02\/2020 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43959","activity_ticket_id":"43913","ticket_reference":"HDT44994","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13418 - 28\/28a Devonshire Close ","ticket_address_1":"28\/28a Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/02\/20","activity_end":"2020-02-03 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53338","activity_notes":"To cap off the water pipe that feeds the tank and isolate.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 09:37 (sandra)<\/b>Ok if you can access 28A and get roof access we will notify the tenant and also you will need access via 19A we will email the owner so that you can get up on the roof that side to?We will try and get access to the lower flats so that the drains gulleys can also be cleared. We will let you know which we have access to. What time on Thursday approx.?<\/p>

17\/02\/2020 09:38 (sandra)<\/b>Booked for Thursday 20th <\/p>

24\/02\/2020 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43960","activity_ticket_id":"43914","ticket_reference":"HDT44995","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"blocked sink and flush","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/02\/20","activity_end":"2020-02-03 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53339","activity_notes":"Firstly the sink in the womens bathroom looks like it may be blocked and needs cleaning. Secondly the flush in the toilet isnt that great so if someone could take a look at that also.See Michelle if there are any problems ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43961","activity_ticket_id":"43915","ticket_reference":"HDT44996","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"JH\/JH\/13419 - Manholes - Argos, Basildon, SS14","ticket_address_1":"Manholes - Argos","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/02\/20","activity_end":"2020-02-03 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53340","activity_notes":"Manhole works ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2020 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43962","activity_ticket_id":"43182","ticket_reference":"HDT44263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drip from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/20","activity_end":"2020-02-04 09:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53341","activity_notes":": 39A King street flat 5 Tenant reporting a dripping from the ceiling in his bedroom, noticeable when it's raining although he has a living room above this room. Mustafa 07497882271 is the contact on site repair lights on the terrace ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:04 (sandra)<\/b>asked for access for Friday <\/p>

22\/11\/2019 13:11 (sandra)<\/b>Also suggested to James that on a dry day next week we could reseal the box gulley, he agreed.<\/p>

12\/12\/2019 11:14 (sandra)<\/b>requested access for Friday to look at patio lights <\/p>

13\/12\/2019 16:16 (sandra)<\/b>roof works <\/p>

13\/12\/2019 16:16 (sandra)<\/b>new lights ordered <\/p>

17\/12\/2019 14:25 (sandra)<\/b>But.....Ian was on site with me last week repairing the box gulley The tenant showed us anotherdamp issue so we left a tap running on the roof. It started leaking where the other leak was which tells me by repairing the box gulley is wrong and the leak is from a join in the ceiling. WHEN I REPLACE THE LIGHT AND IT IS A DRY DAY THEN IAN SAID WE COULD TEST IT WITH A HOSE PIPE. Ian did speak to James about this<\/p>

29\/01\/2020 15:57 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 14:37 (sandra)<\/b>access on monday with keys <\/p>

04\/02\/2020 08:44 (sandra)<\/b>ceiling needs to be opened up as the leak is coming from the gulley - Roy<\/p>

07\/02\/2020 08:35 (sandra)<\/b>access 7\/2<\/p>

11\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 15:41 (sandra)<\/b>still leaking, although better than it was it still requires further works.<\/p>

26\/02\/2020 16:28 (sandra)<\/b>further works completed on roof <\/p>

11\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43963","activity_ticket_id":"43645","ticket_reference":"HDT44726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/20","activity_end":"2020-02-04 09:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53342","activity_notes":"leak into common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 11:51 (sandra)<\/b>found all water damage on all floors to be caused by a blocked outlet in the guttering, removed the wire balloon which was causing the problem and cleared guttering,I would allow to dry for a week before decoration. <\/p>

27\/01\/2020 15:31 (sandra)<\/b>, returned and found the blocked gully which was unblocked last week was responsible for the top floor damage on the walls of the common area, Today I found the downpipe was seperated lower down which was causing the internal damage on the lower floors,this has now been rectified by gaining access via 15 Tavistock St.<\/p>

04\/02\/2020 10:46 (sandra)<\/b>We have cleared the leak at the above, but as there is no heating in the common parts the wall is taking a while to dry out. We returned today to check that the leak has been resolved. It has dried at the top but not at the bottom.We can leave it a few more weeks to dry out in the warmer weather or hire a dehumidifier.Please advise what you wish us to do.<\/p>

25\/02\/2020 13:33 (jane)<\/b>Checking area today if still wet <\/p>

12\/03\/2020 11:26 (sandra)<\/b>reattending today to check the leak with a damp meter as it does not seem to be drying out.<\/p>

13\/03\/2020 11:04 (sandra)<\/b>booked for 13\/03<\/p>

19\/03\/2020 10:26 (sandra)<\/b>2nd 3rd and 4th floor is drybasement is still damp<\/p>

19\/03\/2020 10:27 (sandra)<\/b>cleaned all moss off and weeds and sealed all the area with paint<\/p>

20\/03\/2020 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43964","activity_ticket_id":"43698","ticket_reference":"HDT44779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on Friday 7th ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"04\/02\/20","activity_end":"2020-02-04 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53343","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 11:22 (sandra)<\/b>sent to Charlotte for approval<\/p>

06\/02\/2020 08:55 (sandra)<\/b>radiator brackets on order <\/p>

12\/02\/2020 15:36 (sandra)<\/b>radiator bracket to be sourced<\/p>

13\/02\/2020 12:47 (sandra)<\/b>radiator bracket ordered <\/p>

17\/02\/2020 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43965","activity_ticket_id":"43512","ticket_reference":"HDT44593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 17th February","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"04\/02\/20","activity_end":"2020-02-04 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53344","activity_notes":"inter-tenancy checks - 27th JanuaryBot sure if this was picked up on ITC's but am sure these filters possibly need cleaning. Possibly should be on a PPM.","activity_timesheet":"1","ticket_notes_combined":"

30\/01\/2020 16:22 (sandra)<\/b>SENT OVER AND AWAITING CONFIRMATION TO CONTINUE <\/p>

04\/02\/2020 08:20 (sandra)<\/b>emailed Charlotte to ask if we can proceed <\/p>

07\/02\/2020 15:28 (sandra)<\/b>Blinds have been ordered <\/p>

10\/02\/2020 14:12 (jane)<\/b>Blind on order for kitchen - 5 working days <\/p>

14\/02\/2020 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43966","activity_ticket_id":"43916","ticket_reference":"HDT44997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sign is falling ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/20","activity_end":"2020-02-04 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53345","activity_notes":"Please attend to 38 SML and refix the top floor fire exit sign that has been knock and is falling down. ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 15:58 (sandra)<\/b>Moved and rehung sign, filled hole in ceiling,, NTR to make good and finish <\/p>

06\/02\/2020 16:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43967","activity_ticket_id":"43917","ticket_reference":"HDT44998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light flickering ","ticket_address_1":"Flat 2","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"04\/02\/20","activity_end":"2020-02-04 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53346","activity_notes":"Can we please attend Flat 2, 38A William IV St and change the flickering light please? ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2020 11:58 (sandra)<\/b>new light fitting has been ordered and will be fitted tomorrow.<\/p>

07\/02\/2020 09:25 (sandra)<\/b>fitting ordered expected Monday <\/p>

11\/02\/2020 11:02 (sandra)<\/b>booked for Wednesday with keys <\/p>

14\/02\/2020 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43968","activity_ticket_id":"43699","ticket_reference":"HDT44780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 6th Feb","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/20","activity_end":"2020-02-04 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53347","activity_notes":"inter-tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

03\/02\/2020 15:33 (sandra)<\/b>sent list of recommendations and awaiting to proceed <\/p>

05\/02\/2020 08:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43969","activity_ticket_id":"43839","ticket_reference":"HDT44920","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"tap is leaking ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/20","activity_end":"2020-03-13 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53348","activity_notes":"3rd floor Gents toilet - 1st toilet the tap sprays everywhere when turned on.also the lid on the 2nd floor ladies WC keeps coming off. think the kolding lugs are worn down3rd floor ladies tap has ceased2nd floor ladies also has a tap issu","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 11:44 (sandra )<\/b>(Ticket Closed)<\/p>

04\/02\/2020 13:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/02\/2020 12:00 (sandra)<\/b>new seat required and quote for replacement tap <\/p>

17\/02\/2020 09:36 (sandra)<\/b>awaiting new toilet seat being ordered by client <\/p>

11\/03\/2020 14:46 (jane)<\/b>2 - 3 days lead-time on toilet seat <\/p>

13\/03\/2020 14:12 (sandra)<\/b>quote for taps<\/p>

19\/03\/2020 13:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43970","activity_ticket_id":"43918","ticket_reference":"HDT44999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electric heater not working ","ticket_address_1":"1st to 4th floor","ticket_address_2":"15 Little Newport Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/20","activity_end":"2020-02-04 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53349","activity_notes":"Greg reported that the electric heater on wall in the bed room on the left of the 3rd floor is not working. Recommended Solution: attend site and fix problem","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 08:57 (sandra)<\/b>Order new heater for 3rd floor bedroom<\/p>

06\/02\/2020 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43971","activity_ticket_id":"43919","ticket_reference":"HDT45000","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"fish key","ticket_address_1":"Crosskeys","ticket_address_2":"1 Lawrence Street, Chelsea","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 5NB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"04\/02\/20","activity_end":"2020-02-04 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53350","activity_notes":"install fish key switch for the emergency light testing on the Ground floor","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2020 09:29 (sandra)<\/b>Monday booked <\/p>

17\/02\/2020 10:07 (sandra)<\/b>booked Tuesday morning <\/p>

18\/02\/2020 09:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43972","activity_ticket_id":"43920","ticket_reference":"HDT45001","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"control box front cover ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"04\/02\/20","activity_end":"2020-02-04 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53351","activity_notes":"Please attend site to repair\/ replace cracked extract controller box front plate (see attached photo)","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2020 10:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43973","activity_ticket_id":"43699","ticket_reference":"HDT44780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 6th Feb","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/20","activity_end":"2020-02-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53352","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2020 15:33 (sandra)<\/b>sent list of recommendations and awaiting to proceed <\/p>

05\/02\/2020 08:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43974","activity_ticket_id":"43921","ticket_reference":"HDT45002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13417 - Flat 4, 32 Wellington Street ","ticket_address_1":"Flat 4, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/20","activity_end":"2020-02-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53353","activity_notes":"Replacement integrated washer\/dryer ","activity_timesheet":"1","ticket_notes_combined":"

06\/02\/2020 15:45 (sandra)<\/b>BOOKED FOR MONDAY PM AFTER COLLECTION <\/p>

11\/02\/2020 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43975","activity_ticket_id":"43922","ticket_reference":"HDT45003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into shop - URGENT ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/20","activity_end":"2020-02-04 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53354","activity_notes":"Leak coming into shop - URGENT ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2020 08:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43976","activity_ticket_id":"43923","ticket_reference":"HDT45004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace 12No x blown lamps to wall-lights - common parts ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/20","activity_end":"2020-02-05 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53355","activity_notes":"To replace 12No x blown lamps to wall-lights - common parts ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2020 12:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43977","activity_ticket_id":"43924","ticket_reference":"HDT45005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To seal where cable exits floor and check wires ","ticket_address_1":"62a Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/20","activity_end":"2020-02-05 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53356","activity_notes":"Our pest control have suggested that gap around the cable that exits from the floor be filled with some quick dry cement to prevent mice gainingaccess to electrical cupboard on the ground floor. There is also possible damage to the wires. Could you please attend to pest proof and check the wires are okay","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43978","activity_ticket_id":"43925","ticket_reference":"HDT45006","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Block 7 - Urgent Leak ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/02\/20","activity_end":"2020-02-05 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53357","activity_notes":"Block 7 - Urgent Leak - Report to security ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43979","activity_ticket_id":"43926","ticket_reference":"HDT45007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13420 - Flat 4, 10 Charlotte Street ","ticket_address_1":"Flat 4, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/20","activity_end":"2020-02-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53358","activity_notes":"To drain down and clean out cylinder and chemical clean, flush through, refill system, tested, commission and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 11:24 (sandra)<\/b>booked for Wednesday at 8 am <\/p>

14\/02\/2020 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43980","activity_ticket_id":"43927","ticket_reference":"HDT45008","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Power sockets not working to first floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/20","activity_end":"2020-02-05 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53359","activity_notes":"Power sockets not working to first floor ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2020 15:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43981","activity_ticket_id":"43928","ticket_reference":"HDT45009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out eyebolt test before 7th March","ticket_address_1":"36-38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/02\/20","activity_end":"2020-02-05 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53360","activity_notes":" to carry out eyebolt test before 7th March","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 12:21 (jane)<\/b>Programmed for Thursday 12th March in the afternoon <\/p>

20\/03\/2020 12:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43982","activity_ticket_id":"43929","ticket_reference":"HDT45010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ladder inspection","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/02\/20","activity_end":"2020-02-05 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53361","activity_notes":"We have a ladder inspection due at 77 St martins lane on 12\/02\/2020 Can we please get this book in before it expires","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2020 15:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43983","activity_ticket_id":"43930","ticket_reference":"HDT45011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fit fire strips to the door ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/02\/20","activity_end":"2020-02-05 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53362","activity_notes":"fit fire strips to the door as these have been painted over and are now useless","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2020 16:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43984","activity_ticket_id":"43931","ticket_reference":"HDT45012","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check electrics\/power following leak","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/20","activity_end":"2020-02-05 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53363","activity_notes":"To check electrics\/power following leak","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2020 13:37 (jane)<\/b>Checked electrics and isolated one circuit, to return to check <\/p>

06\/02\/2020 15:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43985","activity_ticket_id":"43932","ticket_reference":"HDT45013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"unblock toilet","ticket_address_1":"3rd Floor ","ticket_address_2":"21-22 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/02\/20","activity_end":"2020-02-05 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53364","activity_notes":"unblock toilet on 3rd floor ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2020 15:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43986","activity_ticket_id":"43933","ticket_reference":"HDT45014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof level fire door ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/02\/20","activity_end":"2020-02-05 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53365","activity_notes":"Please raise a work order for Reddan to attend to repair roof level fire door that is sticking and not closing properly.Mike is aware.","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2020 15:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43987","activity_ticket_id":"43934","ticket_reference":"HDT45015","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"several lights out","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"05\/02\/20","activity_end":"2020-02-05 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53366","activity_notes":"look at the whole property and replace lamps throughout ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2020 09:30 (sandra)<\/b>Booked Tuesday <\/p>

17\/02\/2020 10:07 (sandra)<\/b>Booked for Tuesday <\/p>

18\/02\/2020 11:45 (sandra)<\/b>Ordered new sensor <\/p>

25\/02\/2020 11:48 (sandra)<\/b>tenant has supplied some lamps, we have supplied rest.<\/p>

25\/02\/2020 11:48 (sandra)<\/b>another two lamp holders to be ordered <\/p>

27\/02\/2020 14:09 (jane)<\/b>Sensor ordered <\/p>

05\/03\/2020 13:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43988","activity_ticket_id":"43935","ticket_reference":"HDT45016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water to shower ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/20","activity_end":"2020-02-05 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53367","activity_notes":"no hot water to shower ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43989","activity_ticket_id":"43935","ticket_reference":"HDT45016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water to shower ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/20","activity_end":"2020-02-06 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53368","activity_notes":"no hot water to shower ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43990","activity_ticket_id":"43936","ticket_reference":"HDT45017","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"lights out","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/20","activity_end":"2020-02-06 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53369","activity_notes":"attend to replace two bulbs that have gone out","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43991","activity_ticket_id":"43937","ticket_reference":"HDT45018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks 6th","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/02\/20","activity_end":"2020-02-06 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53370","activity_notes":"Could we do an ITC in FLat 5 38 william IV street today please? ","activity_timesheet":"1","ticket_notes_combined":"

10\/02\/2020 10:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43992","activity_ticket_id":"43512","ticket_reference":"HDT44593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on 17th February","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/02\/20","activity_end":"2020-02-06 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53371","activity_notes":"inter-tenancy checks - 27th JanuaryBot sure if this was picked up on ITC's but am sure these filters possibly need cleaning. Possibly should be on a PPM.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 16:22 (sandra)<\/b>SENT OVER AND AWAITING CONFIRMATION TO CONTINUE <\/p>

04\/02\/2020 08:20 (sandra)<\/b>emailed Charlotte to ask if we can proceed <\/p>

07\/02\/2020 15:28 (sandra)<\/b>Blinds have been ordered <\/p>

10\/02\/2020 14:12 (jane)<\/b>Blind on order for kitchen - 5 working days <\/p>

14\/02\/2020 09:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43993","activity_ticket_id":"43946","ticket_reference":"HDT45027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas inspection, temperature checks and alarm check","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53372","activity_notes":"Gas inspection, temperature checks and alarm check","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43994","activity_ticket_id":"43946","ticket_reference":"HDT45027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas inspection, temperature checks and alarm check","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53373","activity_notes":"Gas inspection, temperature checks and alarm check","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43995","activity_ticket_id":"43947","ticket_reference":"HDT45028","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53374","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2020 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43996","activity_ticket_id":"43947","ticket_reference":"HDT45028","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53375","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43997","activity_ticket_id":"43948","ticket_reference":"HDT45029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53376","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2020 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43998","activity_ticket_id":"43948","ticket_reference":"HDT45029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53377","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2020 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT43999","activity_ticket_id":"43948","ticket_reference":"HDT45029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53378","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 09:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44000","activity_ticket_id":"43949","ticket_reference":"HDT45030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53379","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 13:02 (sandra)<\/b>The tenant does not wish for us to enter the apartment at this present time. Can we please check the boiler which is outside the apartment, and we will have to complete the rest inside the apartment once the situation with the virus has died down. Molly - I have logged it so we can keep track of which jobs we need to return to <\/p>

20\/03\/2020 14:16 (sandra)<\/b>Gas cert can be done as boiler is outside and no gas hob is present. the rest of the works can take place at a later date once the emergency has passes <\/p>

05\/06\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44001","activity_ticket_id":"43949","ticket_reference":"HDT45030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/20","activity_end":"2020-03-20 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53380","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 13:02 (sandra)<\/b>The tenant does not wish for us to enter the apartment at this present time. Can we please check the boiler which is outside the apartment, and we will have to complete the rest inside the apartment once the situation with the virus has died down. Molly - I have logged it so we can keep track of which jobs we need to return to <\/p>

20\/03\/2020 14:16 (sandra)<\/b>Gas cert can be done as boiler is outside and no gas hob is present. the rest of the works can take place at a later date once the emergency has passes <\/p>

05\/06\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44002","activity_ticket_id":"43950","ticket_reference":"HDT45031","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/20","activity_end":"2020-03-26 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53381","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44003","activity_ticket_id":"43950","ticket_reference":"HDT45031","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/20","activity_end":"2020-03-26 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53382","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44004","activity_ticket_id":"43951","ticket_reference":"HDT45032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water leak ","ticket_address_1":"Flat 6, 106 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/20","activity_end":"2020-02-06 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53383","activity_notes":"Leak coming into Flat 6 bathroom and bedroom, possibly coming from Flat 8 for Flat 10 overflowFlat 6, - Sandu : 07967 142 608","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2020 13:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44005","activity_ticket_id":"43952","ticket_reference":"HDT45033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking overflow and fallen plaster ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/20","activity_end":"2020-02-06 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53384","activity_notes":"Please raise wo for Reddan to attend Flat 1, Egmont Hse, 116 Shaftesbury to investigate leaking overflow and fallen plaster\/hole in wall in wc","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 15:53 (sandra)<\/b>emailed for access Friday <\/p>

14\/02\/2020 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44006","activity_ticket_id":"43953","ticket_reference":"HDT45034","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"signage","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/20","activity_end":"2020-02-06 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53385","activity_notes":"Can we have the sign put on the main front door please as per H&S report Page 31 of 42Can we have a sign put outside the front of the lift door on the ground floor please (in the event of fire do not use the lift) if you have a translucent one please.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 10:49 (jane)<\/b>Sign on order <\/p>

07\/02\/2020 11:01 (sandra)<\/b>signage on order <\/p>

11\/02\/2020 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44007","activity_ticket_id":"43954","ticket_reference":"HDT45035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/20","activity_end":"2020-03-26 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53386","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44008","activity_ticket_id":"43954","ticket_reference":"HDT45035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/20","activity_end":"2020-03-26 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53387","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44009","activity_ticket_id":"43955","ticket_reference":"HDT45036","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"potential gas leak","ticket_address_1":"Flat 5","ticket_address_2":"15 Slingsby Place","ticket_town":" LONDON","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/20","activity_end":"2020-02-06 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53388","activity_notes":"smell of gas in apartment and gas valve has been closed off","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 10:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44010","activity_ticket_id":"43956","ticket_reference":"HDT45037","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/20","activity_end":"2020-03-26 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53389","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44011","activity_ticket_id":"43956","ticket_reference":"HDT45037","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/20","activity_end":"2020-03-26 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53390","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44012","activity_ticket_id":"43957","ticket_reference":"HDT45038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/06\/20","activity_end":"2020-06-04 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53391","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44013","activity_ticket_id":"43957","ticket_reference":"HDT45038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/20","activity_end":"2020-06-04 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53392","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44014","activity_ticket_id":"43958","ticket_reference":"HDT45039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/20","activity_end":"2020-03-26 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53393","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44015","activity_ticket_id":"43958","ticket_reference":"HDT45039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/20","activity_end":"2020-03-26 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53394","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44016","activity_ticket_id":"43959","ticket_reference":"HDT45040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/20","activity_end":"2020-03-27 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53395","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44017","activity_ticket_id":"43959","ticket_reference":"HDT45040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/20","activity_end":"2020-03-27 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53396","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44018","activity_ticket_id":"43960","ticket_reference":"HDT45041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/20","activity_end":"2020-03-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53397","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44019","activity_ticket_id":"43960","ticket_reference":"HDT45041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/20","activity_end":"2020-03-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53398","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44020","activity_ticket_id":"43961","ticket_reference":"HDT45042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT tes","ticket_address_1":"Flat 3","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/20","activity_end":"2020-03-27 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53399","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44021","activity_ticket_id":"43961","ticket_reference":"HDT45042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT tes","ticket_address_1":"Flat 3","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/20","activity_end":"2020-03-27 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53400","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44022","activity_ticket_id":"43962","ticket_reference":"HDT45043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/20","activity_end":"2020-03-27 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53401","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44023","activity_ticket_id":"43962","ticket_reference":"HDT45043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/20","activity_end":"2020-03-27 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53402","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44024","activity_ticket_id":"43963","ticket_reference":"HDT45044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main entrance door lock is faulty","ticket_address_1":"4a Rupert Court ","ticket_address_2":"common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/20","activity_end":"2020-02-06 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53403","activity_notes":"main entrance door lock is faulty, the lock is moving around inside the door - believed barrel is faulty inside its fixing.","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2020 09:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44025","activity_ticket_id":"43964","ticket_reference":"HDT45045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hinges to meter cupboard ","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/20","activity_end":"2020-02-06 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53404","activity_notes":"Please raise a work order for Reddan to attend to repair hinges to meter cupboard doors, these open using a T Key.Travis already aware of this.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44026","activity_ticket_id":"43965","ticket_reference":"HDT45046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rodent holes to be filled with cement","ticket_address_1":"29-31 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/20","activity_end":"2020-02-06 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53405","activity_notes":"2 holes in concrete near to metal gate need to be filled with cement as these may allow rat's to escape from undergroundburrows\/drains Can we attend to the alley at the back and fill the holes with concrete","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 16:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44027","activity_ticket_id":"43967","ticket_reference":"HDT45048","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"door frame needs to be replaced","ticket_address_1":"Crazy Bear ","ticket_address_2":"Flat 2, 15-17 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"06\/02\/20","activity_end":"2020-02-06 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53406","activity_notes":"After fitting the new boiler the door frame has swollen up where it leakedneeds to be replaced","activity_timesheet":"1","ticket_notes_combined":"

06\/02\/2020 15:25 (sandra)<\/b>asked for access for Friday <\/p>

25\/02\/2020 13:35 (jane)<\/b>Attending to tomorrow <\/p>

09\/03\/2020 12:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44028","activity_ticket_id":"43966","ticket_reference":"HDT45047","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"turn lock inside the door ","ticket_address_1":"32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/20","activity_end":"2020-02-06 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53407","activity_notes":"We had reports the turn lock inside the door was loose and could trap someone, ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 16:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44029","activity_ticket_id":"43968","ticket_reference":"HDT45049","ticket_client":"1311","client_name":"Mrs Lola Freeman","ticket_title":"Gas safety inspection ","ticket_address_1":"Flat 2","ticket_address_2":"30 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 7PB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/20","activity_end":"2020-02-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53408","activity_notes":"Gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44030","activity_ticket_id":"43969","ticket_reference":"HDT45050","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13422 - Melbourne House ","ticket_address_1":"Melbourne House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/02\/20","activity_end":"2020-02-06 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53409","activity_notes":"To apply protection works and carry out initial drain survey of run using camera and submit details following inspection.","activity_timesheet":"1","ticket_notes_combined":"

10\/02\/2020 14:34 (sandra)<\/b>preliminary booked for Thursday 13th <\/p>

10\/02\/2020 14:45 (sandra)<\/b>Booked for thursday at 8 am <\/p>

13\/02\/2020 10:52 (sandra)<\/b>Booked for 8 am Friday<\/p>

14\/02\/2020 16:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44031","activity_ticket_id":"43970","ticket_reference":"HDT45051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Change all bulbs to LEDS","ticket_address_1":"The townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"06\/02\/20","activity_end":"2020-02-06 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53410","activity_notes":"change all bulbs to LEDS","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 10:35 (sandra)<\/b>scheduled for Monday 10\/2<\/p>

11\/02\/2020 11:08 (sandra)<\/b>Bedroom 7 directional downlights Two wall lightsBathroom 6 Ip ratedSpare bedroom 5 directional downlightsLounge 7 directional down-lights<\/p>

11\/02\/2020 11:09 (sandra)<\/b>Need more information as it may be that LED lights are not compatible with this system.<\/p>

14\/02\/2020 10:15 (sandra )<\/b>(Ticket Closed)<\/p>

18\/03\/2020 11:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/06\/2020 11:44 (jane)<\/b>Attending on Friday 26th June <\/p>

26\/06\/2020 14:25 (jane)<\/b>Returning Tuesday afternoon 30th June with new parts for lights.<\/p>

07\/07\/2020 16:19 (jane)<\/b>Awaiting to hear back from the tenant <\/p>

28\/07\/2020 10:56 (jane)<\/b>Sent the tenant another email requesting access <\/p>

30\/07\/2020 09:26 (jane)<\/b>Attending Friday 31st July<\/p>

31\/07\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44032","activity_ticket_id":"43971","ticket_reference":"HDT45052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"change all bulbs to LEDs","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/20","activity_end":"2020-07-29 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53411","activity_notes":"change all bulbs to LEds","activity_timesheet":"1","ticket_notes_combined":"

10\/02\/2020 10:34 (sandra)<\/b>access denied by Tenants daughter. need to reschedule <\/p>

11\/02\/2020 11:05 (sandra)<\/b>Bedroom 7 directional downlights Two wall lightsBathroom 6 Ip ratedSpare bedroom 5 directional downlightsLounge 7 directional down-lights<\/p>

11\/02\/2020 11:05 (sandra)<\/b>bulbs ordered <\/p>

19\/03\/2020 14:24 (sandra)<\/b>Hope you are keeping well and safe! In light of what is going on, can we look at this again in a few months time as Im trying to have as little contact with anyone as possible ?Thanks for understanding.<\/p>

28\/07\/2020 11:14 (jane)<\/b>Sent tenant an email asking if they still require their lights repaired, awaiting a reply<\/p>

28\/07\/2020 14:34 (jane)<\/b>Attending tomorrow between 10am and 11am - 29th July <\/p>

30\/07\/2020 09:27 (jane)<\/b>Attending today via keys <\/p>

30\/07\/2020 10:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44033","activity_ticket_id":"43707","ticket_reference":"HDT44788","ticket_client":"1390","client_name":"Lord Campbell","ticket_title":"Replacement shower door to en-suite bathroom ","ticket_address_1":"23 Phillimore","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"11\/02\/20","activity_end":"2020-02-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53412","activity_notes":"Replacement shower door to en-suite bathroom ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2020 13:19 (sandra)<\/b>Booked for Tuesday 11th <\/p>

11\/02\/2020 12:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44034","activity_ticket_id":"43972","ticket_reference":"HDT45053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking tap","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/02\/20","activity_end":"2020-02-06 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53413","activity_notes":"leaking tap in site office ","activity_timesheet":"1","ticket_notes_combined":"

10\/02\/2020 10:32 (sandra)<\/b>ordered new tap <\/p>

12\/02\/2020 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44035","activity_ticket_id":"43425","ticket_reference":"HDT44506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/02\/20","activity_end":"2020-02-06 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53414","activity_notes":" - Signs of leakage in the Walk in Closet - top right hand side of ceiling - Buldging on ceiling in the lounge - top right hand corner - Signs of leakage in the bathroom, above the radiator and on the beam on the right hand side - Update extractor to come on when light is turned on - Paint peeling as a result of previous leakage on wall on Top stairs as well as the skylight","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2020 09:08 (sandra)<\/b>batteries in alarm changed <\/p>

16\/01\/2020 11:31 (sandra)<\/b>Complete,but decoration required in approximately one week to allow for drying, <\/p>

16\/01\/2020 11:32 (sandra)<\/b>Tested all stained areas with damp meter and found most were from previous leaks which have been rectified,The stairwell was still wet due to a blocked guttering outlet which is now clear.<\/p>

27\/01\/2020 11:41 (sandra)<\/b>booked for tomorrow <\/p>

28\/01\/2020 14:45 (sandra)<\/b>extractor completely separate and will not come on with lights. it is not designed to work with the lights <\/p>

05\/02\/2020 16:34 (sandra)<\/b>decorating cancelled by Angela by email <\/p>

11\/02\/2020 10:56 (sandra)<\/b>Decorators booked for Thursday <\/p>

13\/02\/2020 16:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44036","activity_ticket_id":"43974","ticket_reference":"HDT45055","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"PAT TEST for Friday 14th ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/20","activity_end":"2020-02-06 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53415","activity_notes":"Is it possible to a get a model PAT tested next week, Friday 14th preferably from 9am?","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2020 10:00 (sandra)<\/b>Delayed until Monday afternoon <\/p>

18\/02\/2020 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44037","activity_ticket_id":"43973","ticket_reference":"HDT45054","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"socket is not working ","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/20","activity_end":"2020-02-06 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53416","activity_notes":"Could we please have one of the gents to attend to apt 9, 15 SP? The socket where the TV is plugged in is not working. Tenant has tried another appliance in that very same socket just to make sure it is not the TV he has the problem with.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 16:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44038","activity_ticket_id":"43548","ticket_reference":"HDT44629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13262 - 5 Gerrard Street","ticket_address_1":"5 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/02\/20","activity_end":"2020-02-06 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53417","activity_notes":"Works to shop-front","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2020 08:12 (jane)<\/b>Parts on order <\/p>

22\/01\/2020 14:22 (jane)<\/b>Works commencing on Thursday 23rd Jan<\/p>

29\/01\/2020 12:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44039","activity_ticket_id":"43975","ticket_reference":"HDT45056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 light out ","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53418","activity_notes":"1 light out ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 16:19 (jane)<\/b>Ordered replacement fitting for emergency light 1st floor<\/p>

12\/02\/2020 16:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44040","activity_ticket_id":"43976","ticket_reference":"HDT45057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"6 lights out ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53419","activity_notes":"6 lights out ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 16:22 (jane)<\/b>Replaced 6 blown lamps in common parts and have ordered replacement emergency light gear tray for 1st floor half landing<\/p>

10\/02\/2020 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44041","activity_ticket_id":"43977","ticket_reference":"HDT45058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 light out ","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53420","activity_notes":"1 light out ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 16:23 (jane)<\/b>Ordered replacement down light for 2nd floor<\/p>

10\/02\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44042","activity_ticket_id":"43978","ticket_reference":"HDT45059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 lights out","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53421","activity_notes":"2 lights out ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44043","activity_ticket_id":"43979","ticket_reference":"HDT45060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 lights out ","ticket_address_1":"17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53422","activity_notes":"2 lights out ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44044","activity_ticket_id":"43980","ticket_reference":"HDT45061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 lights out ","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53423","activity_notes":"2 lights out ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 16:16 (jane)<\/b>Have ordered 2 replacement emergency downlight for 1st and 2nd floor<\/p>

12\/02\/2020 16:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44045","activity_ticket_id":"43981","ticket_reference":"HDT45062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 light out","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53424","activity_notes":"1 light out ","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2020 16:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44046","activity_ticket_id":"43982","ticket_reference":"HDT45063","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12756 - 10 Slingsby Place - Ground Floor and Basement Floor ","ticket_address_1":"10 Slingsby Place - Ground Floor and Basement Floor ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53425","activity_notes":"To carry out full preparation works to all previously painted floors (currently blue) and apply 2No coats of hard wearing floor paint (colour to be agreed).","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2020 11:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44047","activity_ticket_id":"43983","ticket_reference":"HDT45064","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/12777 - 15 Slingsby Place - only painting of flooring to basement and ground floor ONLY","ticket_address_1":"15 Slingsby Place - Common Parts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/02\/20","activity_end":"2020-02-07 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53426","activity_notes":"Common Parts Redecoration ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2020 12:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44048","activity_ticket_id":"43984","ticket_reference":"HDT45065","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"move box","ticket_address_1":"25 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53427","activity_notes":"move box letterine from alley to shop unitpart of TNC list but not part of the portfolio","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2020 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44049","activity_ticket_id":"43984","ticket_reference":"HDT45065","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"move box","ticket_address_1":"25 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53428","activity_notes":"move box letterine from alley to shop unitpart of TNC list but not part of the portfolio","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2020 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44050","activity_ticket_id":"43985","ticket_reference":"HDT45066","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Gas Safety Inspection ","ticket_address_1":"12-14 Denman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 7HJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/20","activity_end":"2020-02-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53429","activity_notes":"Gas Safety Inspection to be carried out on Monday 10th as they have a fire risk assessment on Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 09:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44051","activity_ticket_id":"43986","ticket_reference":"HDT45067","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no hot water light bulb out ","ticket_address_1":"1st Floor","ticket_address_2":"40 Great Portland Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/20","activity_end":"2020-02-07 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53430","activity_notes":"no hot water light bulb out keys for access ","activity_timesheet":"1","ticket_notes_combined":"

07\/02\/2020 15:10 (sandra)<\/b>Under the kitchen sink is a sani flow which is working. Also....There is a disconnected water filter just sitting thereThere is only one feed feeding the tap and unfortunately this is a cold feed feeding the tap and dishwasher.No Hot water connected The light fitting is trying to light which suggest is just the starter or ballast unit. Will pick one up and return on monday<\/p>

11\/02\/2020 11:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44052","activity_ticket_id":"43857","ticket_reference":"HDT44938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/20","activity_end":"2020-02-07 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53431","activity_notes":"The door in the entrance hall separating the upper floors from the entrance should be fire resisting - confirm this is the case ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2020 10:33 (sandra )<\/b>(Ticket Closed)<\/p>

07\/02\/2020 13:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2020 14:00 (sandra)<\/b>attended and measured up for Fire rated glass - left with MR<\/p>

13\/02\/2020 15:54 (sandra)<\/b>waiting on Glass order <\/p>

25\/02\/2020 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44053","activity_ticket_id":"43987","ticket_reference":"HDT45068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor ","ticket_address_1":"Flat 4","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53432","activity_notes":"Hope your week is going well.The steam collector in our apartment stopped working yesterday. Neither the light, nor the actual extractor turns on.Also kitchensafe system indicates that service is required. Not sure if these two are connected in any way.Attaching a few pictures.","activity_timesheet":"1","ticket_notes_combined":"

10\/02\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 12:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2020 16:57 (sandra)<\/b>Taken extractor away to repair<\/p>

24\/02\/2020 15:08 (sandra)<\/b>I haven't fixed the extractor fan. Elica, that's the brand of it, is extremely hard to find parts for their products. I did manage to find someone that sells parts and we would need either the buttons module 130 or the power module 100, or maybe be both. The problem is the delivery time, up to a month. A different cooker hood of this size and type we can get much cheaper. This particular model has integrated fire suppression system attached to it. The newest Elica model that replaced this one doesn't have fire suppression system, non of their new models have by the way, and are much more expensive. The fire suppression system hasn't been working since last spring, I think that's the last time before Friday that I went to that flat, I would suggest replacing it with a conventional cooker hood,to avoid unnecessary problems in the future, but let me know what your customer would like to do.<\/p>

24\/02\/2020 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44054","activity_ticket_id":"43989","ticket_reference":"HDT45070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak coming from flat above ","ticket_address_1":"Mr Foggs Tavern ","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/20","activity_end":"2020-02-07 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53433","activity_notes":"Please attend site ASAP as Jay at Mr Fogg's Tavern has reported there is a leak coming from the flat above","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2020 16:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44055","activity_ticket_id":"43988","ticket_reference":"HDT45069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"uplighters not working ","ticket_address_1":"Ku Bar 28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/20","activity_end":"2020-02-07 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53434","activity_notes":"uplighters not working ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 10:33 (sandra)<\/b>scheduled for Tuesday <\/p>

25\/02\/2020 10:03 (sandra)<\/b>PARTS ON ORDER <\/p>

16\/03\/2020 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44056","activity_ticket_id":"43987","ticket_reference":"HDT45068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor ","ticket_address_1":"Flat 4","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"10\/02\/20","activity_end":"2020-02-10 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53435","activity_notes":"Hope your week is going well.The steam collector in our apartment stopped working yesterday. Neither the light, nor the actual extractor turns on.Also kitchensafe system indicates that service is required. Not sure if these two are connected in any way.Attaching a few pictures.","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 12:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2020 16:57 (sandra)<\/b>Taken extractor away to repair<\/p>

24\/02\/2020 15:08 (sandra)<\/b>I haven't fixed the extractor fan. Elica, that's the brand of it, is extremely hard to find parts for their products. I did manage to find someone that sells parts and we would need either the buttons module 130 or the power module 100, or maybe be both. The problem is the delivery time, up to a month. A different cooker hood of this size and type we can get much cheaper. This particular model has integrated fire suppression system attached to it. The newest Elica model that replaced this one doesn't have fire suppression system, non of their new models have by the way, and are much more expensive. The fire suppression system hasn't been working since last spring, I think that's the last time before Friday that I went to that flat, I would suggest replacing it with a conventional cooker hood,to avoid unnecessary problems in the future, but let me know what your customer would like to do.<\/p>

24\/02\/2020 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44057","activity_ticket_id":"43990","ticket_reference":"HDT45071","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - smashed window","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/20","activity_end":"2020-02-10 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53436","activity_notes":"window has blown open and smashed","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 09:19 (sandra )<\/b>(Ticket Closed)<\/p>

10\/02\/2020 09:56 (jane)<\/b>Attended site 09\/02\/2020 Out of hours Made safe 1no 1400 x 688mm window with boarding and removed all broken glass from site. Please be aware this window is a 3rd floor crittle window and is in a high risk area.The broken window and the window to the right of this were both in 4mm float glass which is not suitable. The glass will need to be replaced in 6.4mm clear laminated safety glass and it is recommended that before the reglaze takes place that window locks are installed.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44058","activity_ticket_id":"43992","ticket_reference":"HDT45073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"underfloor heating not working ","ticket_address_1":"flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/20","activity_end":"2020-02-18 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53437","activity_notes":"Flat 1 tenant called to say that the underfloor heating in the kitchen made a loud pop and he is not sure if this is working now or not. Please can you investigate and repair.","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 09:23 (sandra)<\/b>ordered parts <\/p>

13\/02\/2020 14:40 (sandra)<\/b>parts obsolete and so they need to order the replacements from manufacturer<\/p>

20\/02\/2020 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44059","activity_ticket_id":"43993","ticket_reference":"HDT45074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - lights out and intercom not working ","ticket_address_1":"2nd Floor Corridor ","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/02\/20","activity_end":"2020-02-10 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53438","activity_notes":"2nd floor corridor lights out, Intercom not working","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44060","activity_ticket_id":"43993","ticket_reference":"HDT45074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - lights out and intercom not working ","ticket_address_1":"2nd Floor Corridor ","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53439","activity_notes":"2nd floor corridor lights out, Intercom not working","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 10:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44061","activity_ticket_id":"43994","ticket_reference":"HDT45075","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - heating not working ","ticket_address_1":"flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/20","activity_end":"2020-02-10 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53440","activity_notes":"underfloor heating not working ","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 10:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44062","activity_ticket_id":"43938","ticket_reference":"HDT45019","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection, temperature checks and alarm check","ticket_address_1":"Flat 1","ticket_address_2":"125\/126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/20","activity_end":"2020-02-12 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53441","activity_notes":"Gas inspection temperature checkscheck and replace out of date\/faulty alarmssina@cognetivity.com","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2020 11:07 (sandra)<\/b>booked 12th<\/p>

13\/02\/2020 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44063","activity_ticket_id":"43939","ticket_reference":"HDT45020","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection, temperature checks and alarm check","ticket_address_1":"Flat 2","ticket_address_2":"125\/126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/20","activity_end":"2020-02-12 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53442","activity_notes":"Gas inspection temperature checkscheck and replace out of date\/faulty alarmsNEW TENANT - AWAITING DETAILS FROM CLIENT ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 14:47 (sandra)<\/b>waiting for access<\/p>

20\/02\/2020 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44064","activity_ticket_id":"43941","ticket_reference":"HDT45022","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection, temperature checks and alarm check","ticket_address_1":"Flat 3","ticket_address_2":"125\/126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/20","activity_end":"2020-02-12 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53443","activity_notes":"Gas inspectionTemperature checkscheck alarms for out of date\/faulty and replace DO NOT DOUBLE LOCK 07984 513 676ashers57@hotmail.com07530 714 263ABlanshay@hahaha.com; adam@adamblanshay.com07954 543899rjl1_redfrog@hotmail.com","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2020 11:06 (sandra)<\/b>booked 12th <\/p>

13\/02\/2020 14:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44065","activity_ticket_id":"43942","ticket_reference":"HDT45023","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection, temperature checks and alarm check","ticket_address_1":"Flat 4","ticket_address_2":"125\/126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/20","activity_end":"2020-02-12 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53444","activity_notes":"Gas inspectiontemperature checksAlarm checks for out of date\/faulty alarms - replace andrew.holshouser@fisglobal.com;aholshouser@gmail.com ","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2020 11:06 (sandra)<\/b>booked 12th <\/p>

13\/02\/2020 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44066","activity_ticket_id":"43943","ticket_reference":"HDT45024","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection, temperature checks and alarm check","ticket_address_1":"Flat 5","ticket_address_2":"125\/126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/20","activity_end":"2020-02-13 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53445","activity_notes":"Gas inspectiontemperature checksAlarm checks for out of date\/faulty alarms - replacejulietdunn15@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2020 11:06 (sandra)<\/b>booked 13th <\/p>

13\/02\/2020 14:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44067","activity_ticket_id":"43945","ticket_reference":"HDT45026","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection, temperature checks and alarm check","ticket_address_1":"Flat 6","ticket_address_2":"125\/126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/20","activity_end":"2020-02-13 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53446","activity_notes":"Gas Inspection Temperature checksalarm checks on out of date\/faulty alarms - replace kenneth.benthem@shell.com","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2020 11:06 (sandra)<\/b>booked for 13th<\/p>

13\/02\/2020 14:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44068","activity_ticket_id":"43996","ticket_reference":"HDT45077","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Trace ","ticket_address_1":"90-98 shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"10\/02\/20","activity_end":"2020-02-10 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53447","activity_notes":"Please raise wo for Reddan to attend 90-98 Shaftesbury Av to trace all the electricity supplies in the building and to write a report. Nb. Some of the redundant meters can be found in the basement of the newsagent. ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2020 16:22 (sandra)<\/b>to be scheduled in <\/p>

17\/02\/2020 10:10 (sandra)<\/b>MOnday <\/p>

25\/02\/2020 10:05 (sandra)<\/b>attended and report to follow <\/p>

05\/03\/2020 13:23 (sandra)<\/b>booked Tuesday <\/p>

12\/03\/2020 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44069","activity_ticket_id":"43995","ticket_reference":"HDT45076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check the electrics","ticket_address_1":"Flat 3","ticket_address_2":"60a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"10\/02\/20","activity_end":"2020-02-10 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53448","activity_notes":"check the electrics ","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 15:27 (sandra)<\/b>waiting on access <\/p>

17\/02\/2020 10:09 (sandra)<\/b>access with keys Tuesday <\/p>

25\/02\/2020 10:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44070","activity_ticket_id":"43998","ticket_reference":"HDT45079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13427 - South Service Yard ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/20","activity_end":"2020-02-10 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53449","activity_notes":"Anti-slip nosing ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 11:30 (sandra)<\/b>Jane to order <\/p>

10\/02\/2020 14:03 (jane)<\/b>Stair nosings on order - 2 day lead-time<\/p>

13\/02\/2020 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44071","activity_ticket_id":"43997","ticket_reference":"HDT45078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mould and paint lifting ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/02\/20","activity_end":"2020-02-10 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53450","activity_notes":"The southern wall of the bedroom is quite prone to mould and the paint is lifting\/cracking (see attached)","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 10:55 (sandra)<\/b>booked for Thursday after 10 am <\/p>

11\/02\/2020 11:17 (sandra)<\/b>is there a vent in this room <\/p>

13\/02\/2020 16:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44072","activity_ticket_id":"43999","ticket_reference":"HDT45080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy list of works ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"10\/02\/20","activity_end":"2020-02-10 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53451","activity_notes":"Smoke alarms flashing red. Change batteries in allKitchen1) Oven needs securing2) Extractor cooker hood needs new bulb3) Washing machine door needs adjusting4) Missing plug for waste. Kitchen sink5) Freezer compartment needs defrosting6) Silicone around work top. Especially corner uprightsHallway1) Refit door stopBedroom1) Inside wardrobe. Gas meter surround is not secure - how is this not secure?2) Hooks and screw in wall3) Bedroom door unable to closeBathroom1) Door difficult to slide and lock2) Threshold bar very worn and is cracked and lifting3) Silicone around shower tray needs redoing4) Leak bottom right hand corner5) Slow drainage on hand basin6) Silicone rear of hand basin7) Toilet roll holder is loose 8 ) the light switch outside the door - right hand switch - is broken\/temperamental","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 16:22 (sandra)<\/b>extractor is working, the isolator was not turned on<\/p>

12\/02\/2020 16:22 (sandra)<\/b>light switch on order <\/p>

21\/02\/2020 13:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44073","activity_ticket_id":"44000","ticket_reference":"HDT45081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of furniture ","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/20","activity_end":"2020-02-10 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53452","activity_notes":"There are 2 big old wooden wardrobes, a bed, various chairs, dressing tables and shelving units","activity_timesheet":"1","ticket_notes_combined":"

12\/02\/2020 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44074","activity_ticket_id":"44001","ticket_reference":"HDT45082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/20","activity_end":"2020-02-10 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53453","activity_notes":"Please attend to the leak into 3.1 asap there is a leak. Access can be gained with management keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 09:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44075","activity_ticket_id":"43182","ticket_reference":"HDT44263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drip from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"10\/02\/20","activity_end":"2020-02-10 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53454","activity_notes":": 39A King street flat 5 Tenant reporting a dripping from the ceiling in his bedroom, noticeable when it's raining although he has a living room above this room. Mustafa 07497882271 is the contact on site repair lights on the terrace ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:04 (sandra)<\/b>asked for access for Friday <\/p>

22\/11\/2019 13:11 (sandra)<\/b>Also suggested to James that on a dry day next week we could reseal the box gulley, he agreed.<\/p>

12\/12\/2019 11:14 (sandra)<\/b>requested access for Friday to look at patio lights <\/p>

13\/12\/2019 16:16 (sandra)<\/b>roof works <\/p>

13\/12\/2019 16:16 (sandra)<\/b>new lights ordered <\/p>

17\/12\/2019 14:25 (sandra)<\/b>But.....Ian was on site with me last week repairing the box gulley The tenant showed us anotherdamp issue so we left a tap running on the roof. It started leaking where the other leak was which tells me by repairing the box gulley is wrong and the leak is from a join in the ceiling. WHEN I REPLACE THE LIGHT AND IT IS A DRY DAY THEN IAN SAID WE COULD TEST IT WITH A HOSE PIPE. Ian did speak to James about this<\/p>

29\/01\/2020 15:57 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 14:37 (sandra)<\/b>access on monday with keys <\/p>

04\/02\/2020 08:44 (sandra)<\/b>ceiling needs to be opened up as the leak is coming from the gulley - Roy<\/p>

07\/02\/2020 08:35 (sandra)<\/b>access 7\/2<\/p>

11\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 15:41 (sandra)<\/b>still leaking, although better than it was it still requires further works.<\/p>

26\/02\/2020 16:28 (sandra)<\/b>further works completed on roof <\/p>

11\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44076","activity_ticket_id":"44002","ticket_reference":"HDT45083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/20","activity_end":"2020-02-10 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53455","activity_notes":"leak into Flat 2","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 14:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44077","activity_ticket_id":"44003","ticket_reference":"HDT45084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/20","activity_end":"2020-02-10 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53456","activity_notes":"follow up works from HDT","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 15:23 (sandra)<\/b>shower is leaking. pipe is going through the ceiling and this is causing the leak. returning tomorrow to make hole in ceiling. tenant aware.<\/p>

11\/02\/2020 09:23 (sandra)<\/b>Returning 11\/2 to repair <\/p>

11\/02\/2020 09:39 (sandra)<\/b>Michele checked the boiler for any leak in flat 3 as tenant reported it was wet underneath on Sunday.Boiler ok Found leak actually coming from flat 2 shower when used and dripping from the fan on the ceiling. Removed damaged LED light and used camera above the ceiling. Need to cut access panel but suspect showed head which connects straight onto the ceiling.Michael to do this today<\/p>

12\/02\/2020 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44078","activity_ticket_id":"44004","ticket_reference":"HDT45085","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights cutting out ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/20","activity_end":"2020-02-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53457","activity_notes":": Please attend site and investigate the following; Lights have been cutting out due to the extractor fan in bathroom. Building maintenance advised that that it has burnt out. Please repair. ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 15:27 (sandra)<\/b>waiting on access <\/p>

14\/02\/2020 11:19 (sandra)<\/b>Ordered a new fan <\/p>

19\/02\/2020 13:07 (sandra)<\/b>access asked for Friday 21st<\/p>

25\/02\/2020 12:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44079","activity_ticket_id":"44005","ticket_reference":"HDT45086","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/02\/20","activity_end":"2020-02-10 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53458","activity_notes":"door intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2020 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44080","activity_ticket_id":"43921","ticket_reference":"HDT45002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13417 - Flat 4, 32 Wellington Street ","ticket_address_1":"Flat 4, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/20","activity_end":"2020-02-10 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53459","activity_notes":"Replacement integrated washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 15:45 (sandra)<\/b>BOOKED FOR MONDAY PM AFTER COLLECTION <\/p>

11\/02\/2020 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44081","activity_ticket_id":"44003","ticket_reference":"HDT45084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/20","activity_end":"2020-02-10 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53460","activity_notes":"follow up works from HDT45083","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 15:23 (sandra)<\/b>shower is leaking. pipe is going through the ceiling and this is causing the leak. returning tomorrow to make hole in ceiling. tenant aware.<\/p>

11\/02\/2020 09:23 (sandra)<\/b>Returning 11\/2 to repair <\/p>

11\/02\/2020 09:39 (sandra)<\/b>Michele checked the boiler for any leak in flat 3 as tenant reported it was wet underneath on Sunday.Boiler ok Found leak actually coming from flat 2 shower when used and dripping from the fan on the ceiling. Removed damaged LED light and used camera above the ceiling. Need to cut access panel but suspect showed head which connects straight onto the ceiling.Michael to do this today<\/p>

12\/02\/2020 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44082","activity_ticket_id":"43921","ticket_reference":"HDT45002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13417 - Flat 4, 32 Wellington Street ","ticket_address_1":"Flat 4, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/02\/20","activity_end":"2020-02-10 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53461","activity_notes":"Replacement integrated washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 15:45 (sandra)<\/b>BOOKED FOR MONDAY PM AFTER COLLECTION <\/p>

11\/02\/2020 10:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44083","activity_ticket_id":"43912","ticket_reference":"HDT44993","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"JH\/JH\/13415 - 49 Neal Street ","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/02\/20","activity_end":"2020-02-10 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53462","activity_notes":"New integrated dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2020 15:44 (sandra)<\/b>BOOKED FOR MONDAY MORNING AFTER COLLECTION <\/p>

10\/02\/2020 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44084","activity_ticket_id":"44006","ticket_reference":"HDT45087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - popping noise","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/20","activity_end":"2020-02-11 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53463","activity_notes":"tenant reported a noise from the entrance ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44085","activity_ticket_id":"43759","ticket_reference":"HDT44840","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator issues ","ticket_address_1":"Upper Parts, 9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/20","activity_end":"2020-02-11 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53464","activity_notes":"please attend to site. radiators making a terrible sound on the lift end side and the window side","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2020 09:24 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 09:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2020 09:48 (sandra)<\/b>tenant has made video of radiator noise. MK to return to look at valves.<\/p>

12\/02\/2020 09:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44086","activity_ticket_id":"44007","ticket_reference":"HDT45088","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"12-14 Hill Street - Roof and gutter clearance - JH\/JH\/12935","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/02\/20","activity_end":"2020-02-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53465","activity_notes":"To allow for a 4 monthly gutter\/drain clearance including clearance of internal drains that runs along the inside of the loft space, leaving all clear and flowing freely on completion","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 10:50 (sandra)<\/b>Booked for Thursday <\/p>

20\/02\/2020 10:08 (sandra)<\/b>Friday 21st <\/p>

21\/02\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44087","activity_ticket_id":"44008","ticket_reference":"HDT45089","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/02\/20","activity_end":"2020-02-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53466","activity_notes":"Please raise a work order for Reddan to attend to the below reported issues.Tenant reported : - Cooker Hood : extractor and lights not working.- Faulty door lock- Reinstate curtain runner.Hi Sandra, tenant request for attendance tomorrow (Wed) around 11am.","activity_timesheet":"1","ticket_notes_combined":"

11\/02\/2020 10:04 (sandra)<\/b>WEDNESDAY AT 11 AM<\/p>

12\/02\/2020 14:38 (sandra)<\/b>Extractor fan ok Lock ok Refixed curtain rail Resecured hinges to cupboard doors in both bedrooms <\/p>

13\/02\/2020 10:37 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 10:38 (sandra)<\/b>replaced cistern components but quote to do further works as cistern is tiled <\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44088","activity_ticket_id":"44009","ticket_reference":"HDT45090","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet continually flushing ","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/02\/20","activity_end":"2020-02-11 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53467","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: Faulty toilet flush. Water flows continuously. Hi Sandra, can you arrange for plumber to attend around 1pm today please? Tenant is in for access.Please confirm.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 11:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44089","activity_ticket_id":"44010","ticket_reference":"HDT45091","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no hot water in gents","ticket_address_1":"Lupus House ","ticket_address_2":" 11-13 Macklin Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2B 5NH","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/20","activity_end":"2020-02-11 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53468","activity_notes":" 11-13 Macklin Street, London, WC2","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2020 09:48 (sandra)<\/b>- I've reset the heater but have ordered a replacement stat and expansion vessel. <\/p>

21\/02\/2020 14:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44090","activity_ticket_id":"44011","ticket_reference":"HDT45092","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13396 - 30 Rathbone Place ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"11\/02\/20","activity_end":"2020-02-11 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53469","activity_notes":"To allow to attend the rear service yard section of defective area of paving with the use of cones and barriers.To carefully uplift cobbles to area as directed and set aside for re-use.To break out sub-base, prepare and re-new with a reinforced concrete mix allow to set.Return to site and reinstate previously removed cobble paving.Strike all protection works and clean area on completion.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2020 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44092","activity_ticket_id":"44012","ticket_reference":"HDT45093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear out meter cupboard","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53471","activity_notes":"clear out meter cupboard also flickering lights in common parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2020 11:52 (sandra)<\/b>returning wednesday to turn off power and find the loose connection <\/p>

29\/10\/2020 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44093","activity_ticket_id":"44012","ticket_reference":"HDT45093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear out meter cupboard","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/20","activity_end":"2020-02-11 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53472","activity_notes":"clear out meter cupboard also flickering lights in common parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2020 11:52 (sandra)<\/b>returning wednesday to turn off power and find the loose connection <\/p>

29\/10\/2020 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44094","activity_ticket_id":"44013","ticket_reference":"HDT45094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/20","activity_end":"2020-02-11 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53473","activity_notes":"1 - Check the electrics in the kitchen are all working and on as they should be2 - measure up for a new fridge 3 - check the flat door - there is a lot of excess draught which is making the door move within the frame making slamming noises. Does it need draught exclusion or replacing?They can confirm attendance to Raha who can be available in the afternoonshuntleyst@yahoo.co.ukRaha - please note - we can always attend with management keys so no-one needs to stay home should you not wish to. The contractors are in and out of the flats every day with keys. ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2020 11:20 (sandra)<\/b>emailed for Wednesday PM<\/p>

11\/02\/2020 11:29 (sandra)<\/b>Wednesday with keys <\/p>

13\/02\/2020 10:09 (sandra)<\/b>600 x 870 Lamont fridge integrated It is working. Why new?? RESET KITCHEN CIRCUIT.Not sure why it had trippedReset clock on oven I reported the light in the mirror not working when I did the pre tenancy checks along with one floor light on the terrace. Still not working FRONT DOOR When door is closed and locked there is movement in the keepers which would certainly make a noise in windy conditions Draught excluder would help to restrict movement.Also When door is closed there is 5mm gap at the top and 10mm gap at the bottom.The door has smoke seals and the 5mm gap is the maximum it can be. The 10mm gap would not work.The door stop is incorrect thickness. I be8live this should be 1 inch door stop and at present is only about 1\/4 inch but is the same as the other flats. A thicker door stop would be better to stop draughts coming through. <\/p>

13\/02\/2020 12:53 (sandra)<\/b>Fed back to client for further instruction <\/p>

14\/02\/2020 11:07 (jane)<\/b>Small freezer has been ordered <\/p>

14\/02\/2020 15:23 (sandra)<\/b>JUST WAITING FOR FRIDGE <\/p>

17\/02\/2020 10:25 (sandra)<\/b>waiting on new fridge <\/p>

18\/02\/2020 15:07 (sandra)<\/b>The lights in the common parts are working and these work off the sensors on each floor.There is a fault with one of the sensors PLEASE PASS ONTO ALAN <\/p>

20\/02\/2020 08:45 (sandra)<\/b>Fridge can be collected on Friday <\/p>

21\/02\/2020 13:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44095","activity_ticket_id":"44012","ticket_reference":"HDT45093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear out meter cupboard","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"11\/02\/20","activity_end":"2020-02-11 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53474","activity_notes":"flickering lights in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2020 11:52 (sandra)<\/b>returning wednesday to turn off power and find the loose connection <\/p>

29\/10\/2020 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44096","activity_ticket_id":"44000","ticket_reference":"HDT45081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of furniture ","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"11\/02\/20","activity_end":"2020-02-11 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53475","activity_notes":"There are 2 big old wooden wardrobes, a bed, various chairs, dressing tables and shelving units","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44097","activity_ticket_id":"44014","ticket_reference":"HDT45095","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty smoke detectors ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/20","activity_end":"2020-02-11 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53476","activity_notes":"faulty smoke detectors ","activity_timesheet":"1","ticket_notes_combined":"

11\/02\/2020 15:38 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 15:38 (sandra)<\/b>Removed\/Replaced broken mains smoke alarm<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44098","activity_ticket_id":"44015","ticket_reference":"HDT45096","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check the electrics to pump (water pressure issue)","ticket_address_1":"Flat 6, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"11\/02\/20","activity_end":"2020-02-11 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53477","activity_notes":"To check the electrics to pump (water pressure issue)","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 15:53 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 16:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 10:38 (sandra)<\/b>New pump has been ordered <\/p>

13\/02\/2020 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44099","activity_ticket_id":"44016","ticket_reference":"HDT45097","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check earthing - FOR TODAY","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"11\/02\/20","activity_end":"2020-02-11 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53478","activity_notes":"To check earthing ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44100","activity_ticket_id":"43810","ticket_reference":"HDT44891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Urgent leak - both tenants in ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/20","activity_end":"2020-02-11 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53479","activity_notes":"Please urgently attend this property as there is a leak which is running through the light fitting in the living room of flat 3, from flat 1. Both tenants are in but if you need to call Flat 3 - here is Natalies number 07960049699","activity_timesheet":"1","ticket_notes_combined":"

27\/01\/2020 10:13 (sandra)<\/b>Not sure if cistern is new or not but does look new. I think RS may have done thisSomeone has glued the concealed cistern into the plasterboard wall and the weight of the water has caused it to drop and just being held up by the flush pipe. NEEDS TO BE SUPPORTEDI have glued and screwed it into the plasterboard wall but haven't used proper fixings.If cistern is supported underneath this would be ok.FLUSH PIPE VERY LOOSE but probably because it dropped BUT MAIN LEAK WAS FROM THE INLET PIPE and was constantly dripping.I have tightened this up and looks ok.Had to remove tiles which had been removed previously to tighten up flush pipe.Minimal damage into flatSOMEONE NEEDS TO RETURN TO CHECK AS I THINK CISTERN NEEDS LIFTING UP A BIT MORE AS FLUSH PIPE NOT STRAIGHT. May have distorted the flush cone.ALSO a small leak on the bath waste. I did not to this.This appears to be causing a bit of damage into the hallway<\/p>

29\/01\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 14:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2020 14:18 (sandra)<\/b>accessed asked for Thursday to put the two tiles back on <\/p>

13\/02\/2020 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44102","activity_ticket_id":"44017","ticket_reference":"HDT45098","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"re-instate boxing in and electrics","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53481","activity_notes":"The work is now finished. All looks much neater and the new box is outside the wooden boxing, under cover of the front door steps. It is waterproof but I feel much happier that it is not going to be rained on. The only thing to beware of is when the builders replace the boxing, there is a small black waterproof cable connector that SHOULD NOT BE ENCLOSED BY THE BOXING. As much cable as possible can be inside but the connector should be outside, just in case there is a problem in the future.When they replace the light and movement detector, please would you ask them to extend the time it stays on and to extend the movement area. It was only coming on when someone was almost at the bottom step and then stayed on for about 30 seconds. In other words, pretty useless!","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2020 11:19 (sandra)<\/b>Booked for Friday morning <\/p>

14\/02\/2020 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44103","activity_ticket_id":"44017","ticket_reference":"HDT45098","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"re-instate boxing in and electrics","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/20","activity_end":"2020-02-11 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53482","activity_notes":"3rd floor Gents toilet - 1st toilet the tap sprays everywhere when turned on.also the lid on the 2nd floor ladies WC keeps coming off. think the kolding lugs are worn down3rd floor ladies tap has ceased2nd floor ladies also has a tap issueCan we also have the lock looked at on one of the white doors to the gas meter room under the front vault this is not locking!!! Also the cupboard door to the bin room (under the steps down) is not closing, if one of your operatives can sort that out as well.","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2020 11:19 (sandra)<\/b>Booked for Friday morning <\/p>

14\/02\/2020 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44104","activity_ticket_id":"44018","ticket_reference":"HDT45099","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"advise on safe access","ticket_address_1":"Shuang Shuang","ticket_address_2":"64 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/02\/20","activity_end":"2020-02-11 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53483","activity_notes":"Please raise wo for Reddan to investigate roof of Shuang Shuang, 64 Shaftesbury Av, in order to advise on safe access to risers. Roof can be accessed via 66 Shaftesbury Av ","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2020 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44105","activity_ticket_id":"44019","ticket_reference":"HDT45100","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in the basement ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/20","activity_end":"2020-02-11 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53484","activity_notes":"the leak is in the basement but they cannot find the source. The floor tiles are soaked through.","activity_timesheet":"1","ticket_notes_combined":"

11\/02\/2020 16:40 (sandra)<\/b>investigation shows a gully behind the wall which was blocked.unblocked the gully by rodding it through. but carpets are ruined <\/p>

11\/02\/2020 16:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44106","activity_ticket_id":"44020","ticket_reference":"HDT45101","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test - for Wednesday 11th March ","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"11\/03\/20","activity_end":"2020-03-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53485","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 09:59 (sandra)<\/b>9 am <\/p>

11\/03\/2020 11:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44107","activity_ticket_id":"44021","ticket_reference":"HDT45102","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test - 12 March ","ticket_address_1":"Flat 2","ticket_address_2":"9 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"12\/03\/20","activity_end":"2020-03-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53486","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 09:59 (sandra)<\/b>9 am <\/p>

12\/03\/2020 11:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44108","activity_ticket_id":"44022","ticket_reference":"HDT45103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13336 - Flat 2, Horse and Dolphin Yard ","ticket_address_1":"Flat 2, Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/20","activity_end":"2020-02-11 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53487","activity_notes":"The boiler is situated in a cupboard, on the communal staircase. There is very limited room to carry out boiler servicing, therefore we recommend the boiler is lowered adapting the flue and pipework) to the boiler.","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2020 16:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44109","activity_ticket_id":"44019","ticket_reference":"HDT45100","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in the basement ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/02\/20","activity_end":"2020-02-11 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53488","activity_notes":"the leak is in the basement but they cannot find the source. The floor tiles are soaked through.","activity_timesheet":"1","ticket_notes_combined":"

11\/02\/2020 16:40 (sandra)<\/b>investigation shows a gully behind the wall which was blocked.unblocked the gully by rodding it through. but carpets are ruined <\/p>

11\/02\/2020 16:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44110","activity_ticket_id":"44012","ticket_reference":"HDT45093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear out meter cupboard","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/20","activity_end":"2020-02-11 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53489","activity_notes":"clear out meter cupboard also flickering lights in common parts ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 11:52 (sandra)<\/b>returning wednesday to turn off power and find the loose connection <\/p>

29\/10\/2020 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44111","activity_ticket_id":"44015","ticket_reference":"HDT45096","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check the electrics to pump (water pressure issue)","ticket_address_1":"Flat 6, 126 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/02\/20","activity_end":"2020-02-11 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53490","activity_notes":"To check the electrics to pump (water pressure issue)","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 15:53 (sandra )<\/b>(Ticket Closed)<\/p>

11\/02\/2020 16:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 10:38 (sandra)<\/b>New pump has been ordered <\/p>

13\/02\/2020 10:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44112","activity_ticket_id":"43999","ticket_reference":"HDT45080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy list of works ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/20","activity_end":"2020-02-11 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53491","activity_notes":"Kitchen2) Extractor cooker hood needs new bulb8 ) the light switch outside the door - right hand switch - is broken\/temperamental","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 16:22 (sandra)<\/b>extractor is working, the isolator was not turned on<\/p>

12\/02\/2020 16:22 (sandra)<\/b>light switch on order <\/p>

21\/02\/2020 13:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44113","activity_ticket_id":"44023","ticket_reference":"HDT45104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/02\/20","activity_end":"2020-02-12 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53492","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported :Kitchen sink - No Hot WaterHi Sandra, please arrange for attendance today.","activity_timesheet":"1","ticket_notes_combined":"

17\/02\/2020 08:25 (sandra)<\/b>Managed to get tap flowing a bit better and hot water was coming through but pressure is very poor to hot tap.Cold is excellent pressure.Replacement tap required <\/p>

17\/02\/2020 10:24 (sandra)<\/b>New tap to be ordered <\/p>

26\/02\/2020 09:16 (sandra)<\/b>booked for Friday <\/p>

26\/02\/2020 09:30 (sandra)<\/b>valliant sensor to be fitted <\/p>

03\/03\/2020 10:52 (sandra)<\/b>supplied and fitted new tap <\/p>

03\/03\/2020 11:09 (sandra)<\/b>cant be fitted until 16th March <\/p>

16\/03\/2020 08:54 (sandra)<\/b>I had a maintenance person scheduled today to come look at my heater. Can you cancel that? I would like to reschedule when the virus concerns pass. CANCELLED UNTIL FURTHER NOTICE <\/p>

19\/06\/2020 09:59 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2020 12:27 (jane)<\/b>Controller installation <\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44114","activity_ticket_id":"44024","ticket_reference":"HDT45105","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To assist with moving Seven Dials letters to 43\/47 Shelton Street ","ticket_address_1":"25 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/20","activity_end":"2020-02-12 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53493","activity_notes":"To assist with moving Seven Dials letters to 43\/47 Shelton Street ","activity_timesheet":"1","ticket_notes_combined":"

12\/02\/2020 10:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44115","activity_ticket_id":"44025","ticket_reference":"HDT45106","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"disconnected pipe","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/02\/20","activity_end":"2020-02-12 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53494","activity_notes":" I am having an issue with the drain to my kitchen sink. As you can see in the attached picture, the pipe between the sink and the drain have become disconnected. Would it be possible to send someone on Wednesday to fix this? Ill be around all day if needed. ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 10:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44116","activity_ticket_id":"44026","ticket_reference":"HDT45107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"stain on 3rd floor and main door ","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/20","activity_end":"2020-02-12 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53495","activity_notes":"A stain has appeared on the 3rd floor of the common parts Please raise a work order for Reddan to attend to resolve issue with main door not closing properly. ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 16:27 (sandra)<\/b>eased and adjusted door and left working <\/p>

13\/02\/2020 14:24 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 16:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 16:31 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 16:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 16:53 (sandra)<\/b>Carried out localized repairs to roof and overhauled main door to leave working<\/p>

27\/02\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44117","activity_ticket_id":"44028","ticket_reference":"HDT45109","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door still not closing ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/20","activity_end":"2020-02-12 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53496","activity_notes":"can you attend and see why the main door is not closing ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44118","activity_ticket_id":"44029","ticket_reference":"HDT45110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door closer ","ticket_address_1":"5 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/20","activity_end":"2020-02-12 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53497","activity_notes":"front door does not appear to be closing property","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 16:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44119","activity_ticket_id":"44030","ticket_reference":"HDT45111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door not closing ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/20","activity_end":"2020-02-12 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53498","activity_notes":"check the closer as door is not closing properly","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 16:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44120","activity_ticket_id":"44031","ticket_reference":"HDT45112","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13432 - Flat 6, 126 Long Acre ","ticket_address_1":"Flat 6, 126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/02\/20","activity_end":"2020-02-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53499","activity_notes":"To disconnect and remove existing and supply and install new booster pump, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 10:41 (sandra)<\/b>Purged and cleaned pump, new pump ordered<\/p>

03\/03\/2020 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44121","activity_ticket_id":"44032","ticket_reference":"HDT45113","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace lamps","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/20","activity_end":"2020-02-12 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53500","activity_notes":"replace lamps1 x 2nd floor kitchen2 x 1st floordefuser to gallery lights needs refitting ","activity_timesheet":"1","ticket_notes_combined":"

12\/02\/2020 13:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44122","activity_ticket_id":"44033","ticket_reference":"HDT45114","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"12\/02\/20","activity_end":"2020-02-12 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53501","activity_notes":"One is flat 14, 27 SPwe did have an issue with it last week but it was switched off by the mains and then switched\/plugged back in and it seemed to do the trick, however it is playing up again.","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44123","activity_ticket_id":"44034","ticket_reference":"HDT45115","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine ","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"12\/02\/20","activity_end":"2020-02-12 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53502","activity_notes":"The other one if flat 3, 3 Mercer St the washing machine is not allowing the door to be opened because it never finishes the cycle. Every time tenants put it to wash or dry, it does for a bit and then stops and shows PUNP on the screen. When this happens tenant cant open the door and access the clothes. ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 10:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44124","activity_ticket_id":"44035","ticket_reference":"HDT45116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind needs replacing ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/20","activity_end":"2020-02-12 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53503","activity_notes":"blind needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 14:26 (sandra)<\/b>pine blind ordered for bedroom <\/p>

17\/02\/2020 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44125","activity_ticket_id":"44008","ticket_reference":"HDT45089","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/02\/20","activity_end":"2020-02-12 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53504","activity_notes":"Please raise a work order for Reddan to attend to the below reported issues.Tenant reported : - Cooker Hood : extractor and lights not working.- Faulty door lock- Reinstate curtain runner.Hi Sandra, tenant request for attendance tomorrow (Wed) around 11am.toilet not flushing - faulty ball valve ","activity_timesheet":"1","ticket_notes_combined":"

11\/02\/2020 10:04 (sandra)<\/b>WEDNESDAY AT 11 AM<\/p>

12\/02\/2020 14:38 (sandra)<\/b>Extractor fan ok Lock ok Refixed curtain rail Resecured hinges to cupboard doors in both bedrooms <\/p>

13\/02\/2020 10:37 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 10:38 (sandra)<\/b>replaced cistern components but quote to do further works as cistern is tiled <\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44126","activity_ticket_id":"43698","ticket_reference":"HDT44779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on Friday 7th ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"12\/02\/20","activity_end":"2020-02-12 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53505","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2020 11:22 (sandra)<\/b>sent to Charlotte for approval<\/p>

06\/02\/2020 08:55 (sandra)<\/b>radiator brackets on order <\/p>

12\/02\/2020 15:36 (sandra)<\/b>radiator bracket to be sourced<\/p>

13\/02\/2020 12:47 (sandra)<\/b>radiator bracket ordered <\/p>

17\/02\/2020 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44127","activity_ticket_id":"44036","ticket_reference":"HDT45117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstate metal cover ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"13\/02\/20","activity_end":"2020-02-13 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53506","activity_notes":"Tenant reported: - Reinstate external metal covering (pls see attached pic) - Common Parts Lightings ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 11:10 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2020 11:20 (sandra)<\/b>Fault found to be ballest in light fitting Order replacement due in Wednesday<\/p>

18\/02\/2020 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44128","activity_ticket_id":"44023","ticket_reference":"HDT45104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/20","activity_end":"2020-02-13 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53507","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported :Kitchen sink - No Hot WaterHi Sandra, please arrange for attendance today.- my thermostat box on the wall is at fault again. Im getting the same error message I was getting before they replaced the box a few months ago. ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2020 08:25 (sandra)<\/b>Managed to get tap flowing a bit better and hot water was coming through but pressure is very poor to hot tap.Cold is excellent pressure.Replacement tap required <\/p>

17\/02\/2020 10:24 (sandra)<\/b>New tap to be ordered <\/p>

26\/02\/2020 09:16 (sandra)<\/b>booked for Friday <\/p>

26\/02\/2020 09:30 (sandra)<\/b>valliant sensor to be fitted <\/p>

03\/03\/2020 10:52 (sandra)<\/b>supplied and fitted new tap <\/p>

03\/03\/2020 11:09 (sandra)<\/b>cant be fitted until 16th March <\/p>

16\/03\/2020 08:54 (sandra)<\/b>I had a maintenance person scheduled today to come look at my heater. Can you cancel that? I would like to reschedule when the virus concerns pass. CANCELLED UNTIL FURTHER NOTICE <\/p>

19\/06\/2020 09:59 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2020 12:27 (jane)<\/b>Controller installation <\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44129","activity_ticket_id":"44037","ticket_reference":"HDT45118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":"top floor flat ","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/20","activity_end":"2020-02-13 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53508","activity_notes":"leak from top floor flat ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 12:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44130","activity_ticket_id":"44038","ticket_reference":"HDT45119","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"fuse board ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/20","activity_end":"2020-02-13 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53509","activity_notes":"Could I please ask you to log a job for me for tomorrow morning?Alan is aware of the issue, spoke to him a little before 17:00. There was water dripping onto the fuse board in flat 14, 27 SP which then tripped the washing machine.As the fuse board is wet I would like him to run thorough it just to make sure it is not permanently damaged.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 16:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44131","activity_ticket_id":"44039","ticket_reference":"HDT45120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace bulbs ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/20","activity_end":"2020-02-13 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53510","activity_notes":"replace bulbs ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 16:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44132","activity_ticket_id":"44040","ticket_reference":"HDT45121","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"stone cutting machine ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/20","activity_end":"2020-02-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53511","activity_notes":"Re. Monday 17th February 2020 after 9am. Please can you book Travis to bring along his special stone cutting machine to cut a sample for us? Stone is 300 x 300, needs to be cut in half. ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44133","activity_ticket_id":"43820","ticket_reference":"HDT44901","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Review of lighting - External lights","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/20","activity_end":"2020-02-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53512","activity_notes":"Please can Alan look at the external lights , I need a whole site external review and then the repairs arranged (inc Any cherry pickers and access)","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 12:12 (sandra)<\/b>BOOKED FOR WEDNESDAY FOR 8 AM WITH TRAVIS AND ALAN AND CHERRY PICKER <\/p>

20\/02\/2020 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44134","activity_ticket_id":"44041","ticket_reference":"HDT45122","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13433 - 3rd Floor, 39 Earlham Street ","ticket_address_1":"3rd Floor, 39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/20","activity_end":"2020-02-13 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53513","activity_notes":"To supply only white Dyson Air-blade hand-dryer ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2020 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44135","activity_ticket_id":"43987","ticket_reference":"HDT45068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor ","ticket_address_1":"Flat 4","ticket_address_2":"62a Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"13\/02\/20","activity_end":"2020-02-13 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53514","activity_notes":"Hope your week is going well.The steam collector in our apartment stopped working yesterday. Neither the light, nor the actual extractor turns on.Also kitchensafe system indicates that service is required. Not sure if these two are connected in any way.Attaching a few pictures.","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2020 10:20 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 12:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2020 16:57 (sandra)<\/b>Taken extractor away to repair<\/p>

24\/02\/2020 15:08 (sandra)<\/b>I haven't fixed the extractor fan. Elica, that's the brand of it, is extremely hard to find parts for their products. I did manage to find someone that sells parts and we would need either the buttons module 130 or the power module 100, or maybe be both. The problem is the delivery time, up to a month. A different cooker hood of this size and type we can get much cheaper. This particular model has integrated fire suppression system attached to it. The newest Elica model that replaced this one doesn't have fire suppression system, non of their new models have by the way, and are much more expensive. The fire suppression system hasn't been working since last spring, I think that's the last time before Friday that I went to that flat, I would suggest replacing it with a conventional cooker hood,to avoid unnecessary problems in the future, but let me know what your customer would like to do.<\/p>

24\/02\/2020 15:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44136","activity_ticket_id":"44042","ticket_reference":"HDT45123","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"communial toilets ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/02\/20","activity_end":"2020-02-13 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53515","activity_notes":"He stated that: ' We have continuing reports of the toilets continuing to flush through water all the time this is particularly in the womens toilets on the 2nd floor but also in the mens on the 1st and 4th floor they also flush poorly leaving waste still in the toilet could you send out a plumber to take a look'","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44137","activity_ticket_id":"44043","ticket_reference":"HDT45124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13411 - Flat 3, 36-40 Rupert Street ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/20","activity_end":"2020-02-13 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53516","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2020 13:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44138","activity_ticket_id":"44044","ticket_reference":"HDT45125","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"TV AERIAL ISSUE ","ticket_address_1":"Flat 2, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"13\/02\/20","activity_end":"2020-02-13 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53517","activity_notes":"Tenant is complaining about loss of signal on free view; pixelated picture on one TV and no signal and channel at all on the other TV.No other tenant has sent complaint to me yet.","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2020 14:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44139","activity_ticket_id":"43741","ticket_reference":"HDT44822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate damp in first floor office","ticket_address_1":"1st floor\/2nd floor","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"26\/03\/20","activity_end":"2020-03-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53518","activity_notes":"to investigate the damp in the first floor office. The contact is Kat Pierce of Runaway Entertainment, ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:17 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 10:27 (sandra)<\/b>client wants us to remove items infront of radiator and then check radiator for leaks.<\/p>

13\/02\/2020 15:30 (sandra)<\/b>wednesday at 10 am to remove cabinets and look at radiator<\/p>

18\/02\/2020 15:27 (sandra)<\/b>(Placed On Hold) The tenant is no longer available to proceed with the appointment tomorrow at 10am - can we put this on hold until a new date and time are confirmed?<\/p>

25\/02\/2020 11:31 (sandra)<\/b>Hi removed all files to gain access to rad found lot's of old water damage on wall from the window above the leak and found a waste pipe lose on outside down pipe and fixed. Removed skirting below the rad and all exposed pipework. its bone dry only way to rule out the pipe work is to cut a hatch in meeting room below to be sure <\/p>

25\/02\/2020 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

25\/02\/2020 11:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/02\/2020 11:51 (sandra)<\/b>hatch to be inserted into 1st floor ceiling for further investigation<\/p>

26\/02\/2020 11:25 (sandra)<\/b>Access has been arranged with Tenant for 10am Friday 6th March. Mike is aware<\/p>

12\/03\/2020 09:46 (sandra)<\/b>Stephen to let us know when we can attend<\/p>

13\/03\/2020 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44140","activity_ticket_id":"44045","ticket_reference":"HDT45126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out electrical testing following leak into 2nd floor office","ticket_address_1":"2nd Floor, 38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/20","activity_end":"2020-02-13 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53519","activity_notes":"To carry out electrical testing following leak into 2nd floor office","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 10:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44141","activity_ticket_id":"44046","ticket_reference":"HDT45127","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"loft hatch ladder","ticket_address_1":"68 Wimpole Street","ticket_address_2":"Top Floor ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/20","activity_end":"2020-02-13 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53520","activity_notes":"Can we have a call out to the above property as the loft hatch ladder has been reported as dangerous and needs attention urgently please as the lift engineers cannot use it?If you can advise when you will be able to attend please.Keys are from our office.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 12:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44142","activity_ticket_id":"44047","ticket_reference":"HDT45128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"security","ticket_address_1":"5 Macclesfield Street\/64 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/20","activity_end":"2020-02-13 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53521","activity_notes":"Please raise wo for Reddan to attend commercial units at Rasa Sayang, 5 Macclesfield St & Shuang Shuang, 64 Shaftesbury Av, to check\/improve security of shopfront glass doors as units are currently VOID ","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2020 17:00 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2020 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44143","activity_ticket_id":"44047","ticket_reference":"HDT45128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"security","ticket_address_1":"5 Macclesfield Street\/64 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/20","activity_end":"2020-02-13 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53522","activity_notes":"Please raise wo for Reddan to attend commercial units at Rasa Sayang, 5 Macclesfield St & Shuang Shuang, 64 Shaftesbury Av, to check\/improve security of shopfront glass doors as units are currently VOID ","activity_timesheet":"1","ticket_notes_combined":"

13\/02\/2020 17:00 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2020 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44144","activity_ticket_id":"44026","ticket_reference":"HDT45107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"stain on 3rd floor and main door ","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"common parts ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/20","activity_end":"2020-02-13 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53523","activity_notes":"A stain has appeared on the 3rd floor of the common parts Please raise a work order for Reddan to attend to resolve issue with main door not closing properly. ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2020 16:27 (sandra)<\/b>eased and adjusted door and left working <\/p>

13\/02\/2020 14:24 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 16:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 16:31 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 16:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 16:53 (sandra)<\/b>Carried out localized repairs to roof and overhauled main door to leave working<\/p>

27\/02\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44145","activity_ticket_id":"44048","ticket_reference":"HDT45129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check the heating ","ticket_address_1":"Flat 3, ","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/20","activity_end":"2020-02-13 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53524","activity_notes":"Roy - could you kindly check the heating too as the tenant says it is not working, but perhaps this is user error?","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2020 15:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44146","activity_ticket_id":"44036","ticket_reference":"HDT45117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstate metal cover ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/20","activity_end":"2020-02-14 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53525","activity_notes":"Tenant reported: - Reinstate external metal covering (pls see attached pic) - Common Parts Lightings ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2020 11:10 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2020 11:20 (sandra)<\/b>Fault found to be ballest in light fitting Order replacement due in Wednesday<\/p>

18\/02\/2020 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44147","activity_ticket_id":"43684","ticket_reference":"HDT44765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wardrobe doors ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/20","activity_end":"2020-02-14 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53526","activity_notes":"Both bedroom wardrobe doors have come off the runners. In bedroom 1 the front of the heating control panel has come off ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:58 (sandra)<\/b>BOOKED 17\/01<\/p>

22\/01\/2020 10:48 (jane)<\/b>No access for 9am appointment today, waiting for the tenant to confirm another day<\/p>

22\/01\/2020 11:04 (jane)<\/b>Re-booked for Monday 27th January at 9am <\/p>

27\/01\/2020 14:38 (sandra)<\/b>three appointments and three times no answer fed back to charlotte <\/p>

30\/01\/2020 10:30 (sandra)<\/b>Repaired and refitted X2 double sets of sliding doors, although I will need to return once I have plastic runner guides which are missing from both cupboards. Mastic seals replaced,The wall mounted thermostat will require probably Mike the heating engineer to replace..<\/p>

04\/02\/2020 14:08 (sandra)<\/b>asked for 8am 5\/2 for heating <\/p>

14\/02\/2020 09:49 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2020 09:55 (sandra)<\/b>ordered new heating control panel <\/p>

21\/02\/2020 14:15 (sandra)<\/b>booked for Monday to fit the controller <\/p>

24\/02\/2020 09:18 (sandra)<\/b>runners needed for wardrobe doors <\/p>

24\/02\/2020 10:08 (jane)<\/b>Wardrobe brackets on order <\/p>

27\/02\/2020 09:53 (jane)<\/b>Brackets expected in on 9th March <\/p>

27\/02\/2020 13:33 (jane)<\/b>Tenant request to wait till the wardrobe parts arrive and do both at the same time<\/p>

03\/03\/2020 11:11 (sandra)<\/b>both jobs need to be done at the same time <\/p>

10\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday 11th<\/p>

12\/03\/2020 09:25 (sandra)<\/b>wardrobe runners fitted <\/p>

12\/03\/2020 09:25 (sandra)<\/b>controller fitted <\/p>

12\/03\/2020 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:22 (jane)<\/b>Fitted controller <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44148","activity_ticket_id":"44049","ticket_reference":"HDT45130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/20","activity_end":"2020-02-14 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53527","activity_notes":"flat 3 appears to be leaking into flat 2, from the shower area, it appears the water is leaking into the hall\/way kitchen area of floor 2 flat, when floor 3 flat is having a shower, they have been advised to limit bath and shower use - engineer to attend friday morning and inspect, its possible floor 3 ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 12:13 (sandra)<\/b>There are a few problems with the shower.Again recently refurbished by RS but Lillian said for us to deal with it.Main problem.Screws holding the waste to the trap is extremely loose and on the move. THIS HAS BEEN RETIGHTENED AND SEEMS OK Ran shower for approx 15 minutes and no leak downstairs.Shower surround.Leaking in numerous places and doesn't appear to be fitted properly.THE WHOLE SURROUND MAY NEED TO BE REMOVED AND REFITTED PROPERLYSilicone is all up inside in one side where the glass meets the frame.This should have a seal in place already so why silicone?? Must have known there was a problemHand basin is blockedKitchen backs onto shower but does look ok.However the washing machine waste has no jubilee clip fitted to the waste spout and the pressure could easily push this off.Potential leak and should be done<\/p>

25\/02\/2020 12:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44149","activity_ticket_id":"44050","ticket_reference":"HDT45131","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/20","activity_end":"2020-02-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53528","activity_notes":"relocate 3No lights in basement model shop","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 09:24 (sandra)<\/b>Look at moving lights in basement model shop. To return Monday<\/p>

12\/03\/2020 10:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44150","activity_ticket_id":"44050","ticket_reference":"HDT45131","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/20","activity_end":"2020-02-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53529","activity_notes":"relocate 3No lights in basement model shop","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 09:24 (sandra)<\/b>Look at moving lights in basement model shop. To return Monday<\/p>

12\/03\/2020 10:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44151","activity_ticket_id":"44051","ticket_reference":"HDT45132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof and gutter clearance ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"14\/02\/20","activity_end":"2020-02-14 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53530","activity_notes":"Roof and Gutter clearance ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 16:21 (sandra)<\/b>gutter and gully cleared, returning Monday to carry out roof repairs <\/p>

18\/02\/2020 08:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44152","activity_ticket_id":"44052","ticket_reference":"HDT45133","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine and dryer ","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"14\/02\/20","activity_end":"2020-02-14 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53531","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : No hot water supply to the washing machine and dryer is not working.","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 15:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44153","activity_ticket_id":"44053","ticket_reference":"HDT45134","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Light not working ","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"Bedfordshire","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"14\/02\/20","activity_end":"2020-02-14 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53532","activity_notes":"In addition to this can you also arrange for an engineer to attend as the light as you enter the property is not working and the bulb may need replacing","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2020 13:06 (sandra)<\/b>ordered new lamps<\/p>

25\/02\/2020 10:06 (sandra )<\/b>(Ticket Closed)<\/p>

26\/02\/2020 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2020 10:04 (sandra)<\/b>light still not working <\/p>

03\/03\/2020 09:45 (sandra )<\/b>(Ticket Closed)<\/p>

06\/03\/2020 10:58 (jane)<\/b>I fitted a new 50 watt 12 volt lamp which was the halo spot type.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44154","activity_ticket_id":"44054","ticket_reference":"HDT45135","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Shower not working ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/02\/20","activity_end":"2020-02-14 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53533","activity_notes":"supply and fit new shower ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 10:52 (sandra)<\/b>Could you please order the following item to collect from Screwfix Kensington pleasehttps:\/\/www.screwfix.com\/p\/triton-t80-easi-fit-white-chrome-8-5kw-electric-shower\/3570t?ds_kid=39700044944471898&gclsrc=aw.ds&ds_rl=1245725&ds_rl=1241690&ds_rl=1245250&gclid=CjwKCAiAhJTyBRAvEiwAln2qB_wodk3XHT-RUoKEe_FMeWaVgGMn7mOcGskTzpI05sw8z2mWvsEqghoCDOUQAvD_BwE<\/p>

14\/02\/2020 10:52 (sandra)<\/b>ordered new shower <\/p>

17\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44155","activity_ticket_id":"44055","ticket_reference":"HDT45136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13435 - Flat 2, Egmont House ","ticket_address_1":"Flat 2, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/02\/20","activity_end":"2020-02-14 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53534","activity_notes":"Following inspection of toilet issue, we suspect fault is with the soil pipework within tiled boxing, to allow to remove tiles and boxing, toilet pan and cistern to gain access to soil pipework and replace with new and test on completionReinstate toilet pan and cistern, boxing and tiling and seal on completion ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 09:41 (sandra)<\/b>parts ordered<\/p>

21\/02\/2020 15:17 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 15:17 (sandra)<\/b>Having made access through tiled wall, we have discovered that the cause of the fault is that the soil pipe has been incorrectly run and is higher than the toilet pan, the pan, cistern and larger section of wall will have to be removed to possibly correct pipework, I would recommend replacing the pan and cistern at the same time due to condition. The pan could be raised on a plinth to resolve issue but is not recommended.I would allow 8hr for 2 engineers and approx 100 materials<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44156","activity_ticket_id":"44055","ticket_reference":"HDT45136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13435 - Flat 2, Egmont House ","ticket_address_1":"Flat 2, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53535","activity_notes":"Following inspection of toilet issue, we suspect fault is with the soil pipework within tiled boxing, to allow to remove tiles and boxing, toilet pan and cistern to gain access to soil pipework and replace with new and test on completionReinstate toilet pan and cistern, boxing and tiling and seal on completion ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 09:41 (sandra)<\/b>parts ordered<\/p>

21\/02\/2020 15:17 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 15:17 (sandra)<\/b>Having made access through tiled wall, we have discovered that the cause of the fault is that the soil pipe has been incorrectly run and is higher than the toilet pan, the pan, cistern and larger section of wall will have to be removed to possibly correct pipework, I would recommend replacing the pan and cistern at the same time due to condition. The pan could be raised on a plinth to resolve issue but is not recommended.I would allow 8hr for 2 engineers and approx 100 materials<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44157","activity_ticket_id":"44056","ticket_reference":"HDT45137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 LIsle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"14\/02\/20","activity_end":"2020-02-14 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53536","activity_notes":"- Washing machine not functioning properly\/loud noise","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 12:12 (sandra)<\/b>Access asked for Monday with keys. awaiting reply from Lilian <\/p>

14\/02\/2020 16:58 (sandra)<\/b>Monday with keys <\/p>

17\/02\/2020 14:09 (sandra)<\/b>LED light fitting ordered<\/p>

17\/02\/2020 14:10 (sandra)<\/b>grout to be done Wednesday as underfloor heating has to be turned off.<\/p>

17\/02\/2020 14:11 (sandra)<\/b>Returning Wednesday <\/p>

24\/02\/2020 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44158","activity_ticket_id":"44056","ticket_reference":"HDT45137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 LIsle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/20","activity_end":"2020-02-17 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53537","activity_notes":"- Washing machine not functioning properly\/loud noise- regrouting bathroom floor tiles- replace fuse box cover- Faulty bedroom wardrobe lights- Filler to crack window panes.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 12:12 (sandra)<\/b>Access asked for Monday with keys. awaiting reply from Lilian <\/p>

14\/02\/2020 16:58 (sandra)<\/b>Monday with keys <\/p>

17\/02\/2020 14:09 (sandra)<\/b>LED light fitting ordered<\/p>

17\/02\/2020 14:10 (sandra)<\/b>grout to be done Wednesday as underfloor heating has to be turned off.<\/p>

17\/02\/2020 14:11 (sandra)<\/b>Returning Wednesday <\/p>

24\/02\/2020 15:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44159","activity_ticket_id":"43969","ticket_reference":"HDT45050","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13422 - Melbourne House ","ticket_address_1":"Melbourne House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/02\/20","activity_end":"2020-02-14 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53538","activity_notes":"To apply protection works and carry out initial drain survey of run using camera and submit details following inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 14:34 (sandra)<\/b>preliminary booked for Thursday 13th <\/p>

10\/02\/2020 14:45 (sandra)<\/b>Booked for thursday at 8 am <\/p>

13\/02\/2020 10:52 (sandra)<\/b>Booked for 8 am Friday<\/p>

14\/02\/2020 16:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44160","activity_ticket_id":"44057","ticket_reference":"HDT45138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blown lamps","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/20","activity_end":"2020-02-14 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53539","activity_notes":"23 Charlotte Street Replace 5No x blown lamps ","activity_timesheet":"1","ticket_notes_combined":"

14\/02\/2020 16:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44161","activity_ticket_id":"44058","ticket_reference":"HDT45139","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/20","activity_end":"2020-02-14 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53540","activity_notes":"11-13 Charlotte Street Replace 2No x blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 16:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44162","activity_ticket_id":"44059","ticket_reference":"HDT45140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/20","activity_end":"2020-02-14 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53541","activity_notes":"30 Rathbone Place Replace 8No x blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 16:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44163","activity_ticket_id":"44060","ticket_reference":"HDT45141","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT Test for - 18th January","ticket_address_1":"2-10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/20","activity_end":"2020-02-14 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53542","activity_notes":"PAT Test ","activity_timesheet":"1","ticket_notes_combined":"

19\/02\/2020 13:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44164","activity_ticket_id":"44061","ticket_reference":"HDT45142","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT Test for - 18th January","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/20","activity_end":"2020-02-14 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53543","activity_notes":"PAT test ","activity_timesheet":"1","ticket_notes_combined":"

19\/02\/2020 13:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44165","activity_ticket_id":"44062","ticket_reference":"HDT45143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet not flushing ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/02\/20","activity_end":"2020-02-17 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53544","activity_notes":"We will arrange for Monday 7.30am attendance. Reddan engineer will buzz on your door. Please allow access.","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2020 09:54 (sandra)<\/b>emailed for Wednesday <\/p>

18\/02\/2020 08:32 (sandra)<\/b>asked for access to return <\/p>

20\/02\/2020 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44166","activity_ticket_id":"44063","ticket_reference":"HDT45144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"push bar ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/20","activity_end":"2020-02-14 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53545","activity_notes":"Please raise wo for Reddan to attend 34a Rupert St to secure fire exit push bar on exit door to roof ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2020 16:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44167","activity_ticket_id":"44023","ticket_reference":"HDT45104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/20","activity_end":"2020-02-14 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53546","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported :Kitchen sink - No Hot WaterHi Sandra, please arrange for attendance today.- my thermostat box on the wall is at fault again. Im getting the same error message I was getting before they replaced the box a few months ago. ","activity_timesheet":"1","ticket_notes_combined":"

17\/02\/2020 08:25 (sandra)<\/b>Managed to get tap flowing a bit better and hot water was coming through but pressure is very poor to hot tap.Cold is excellent pressure.Replacement tap required <\/p>

17\/02\/2020 10:24 (sandra)<\/b>New tap to be ordered <\/p>

26\/02\/2020 09:16 (sandra)<\/b>booked for Friday <\/p>

26\/02\/2020 09:30 (sandra)<\/b>valliant sensor to be fitted <\/p>

03\/03\/2020 10:52 (sandra)<\/b>supplied and fitted new tap <\/p>

03\/03\/2020 11:09 (sandra)<\/b>cant be fitted until 16th March <\/p>

16\/03\/2020 08:54 (sandra)<\/b>I had a maintenance person scheduled today to come look at my heater. Can you cancel that? I would like to reschedule when the virus concerns pass. CANCELLED UNTIL FURTHER NOTICE <\/p>

19\/06\/2020 09:59 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2020 12:27 (jane)<\/b>Controller installation <\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44168","activity_ticket_id":"44064","ticket_reference":"HDT45145","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13421 - Flat 1, 25 Garrick Street ","ticket_address_1":"Flat 1, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"27\/02\/20","activity_end":"2020-02-27 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53547","activity_notes":"To carry out electrical remedial works as outlined in Report and provide satisfactory report on completion.","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2020 15:15 (sandra)<\/b>KEYS FOR THURSDAY <\/p>

25\/02\/2020 09:20 (sandra)<\/b>access asked for Thursday<\/p>

27\/02\/2020 10:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44169","activity_ticket_id":"43967","ticket_reference":"HDT45048","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"door frame needs to be replaced","ticket_address_1":"Crazy Bear ","ticket_address_2":"Flat 2, 15-17 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/02\/20","activity_end":"2020-02-14 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53548","activity_notes":"After fitting the new boiler the door frame has swollen up where it leakedneeds to be replaced","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2020 15:25 (sandra)<\/b>asked for access for Friday <\/p>

25\/02\/2020 13:35 (jane)<\/b>Attending to tomorrow <\/p>

09\/03\/2020 12:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44170","activity_ticket_id":"44065","ticket_reference":"HDT45146","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - roof door ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/20","activity_end":"2020-02-17 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53549","activity_notes":"roof door blown open ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2020 08:22 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44171","activity_ticket_id":"44066","ticket_reference":"HDT45147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into the building ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"17\/02\/20","activity_end":"2020-02-17 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53550","activity_notes":"There is water leaking into the building on the ground floor by the window above the mail cupboard. Ive attached photos so you can see - its coming through the ceiling.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 13:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44172","activity_ticket_id":"44067","ticket_reference":"HDT45148","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"replace bulbs in common parts ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/20","activity_end":"2020-02-17 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53551","activity_notes":"replace bulbs in common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2020 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44173","activity_ticket_id":"44068","ticket_reference":"HDT45149","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"bulbs in common parts ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/20","activity_end":"2020-02-17 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53552","activity_notes":"bulbs in common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2020 14:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44174","activity_ticket_id":"44035","ticket_reference":"HDT45116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind needs replacing ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/20","activity_end":"2020-02-17 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53553","activity_notes":"blind needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2020 14:26 (sandra)<\/b>pine blind ordered for bedroom <\/p>

17\/02\/2020 14:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44175","activity_ticket_id":"44031","ticket_reference":"HDT45112","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13432 - Flat 6, 126 Long Acre ","ticket_address_1":"Flat 6, 126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/02\/20","activity_end":"2020-02-17 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53554","activity_notes":"To disconnect and remove existing and supply and install new booster pump, commission, test and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 10:41 (sandra)<\/b>Purged and cleaned pump, new pump ordered<\/p>

03\/03\/2020 11:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44176","activity_ticket_id":"44023","ticket_reference":"HDT45104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/02\/20","activity_end":"2020-02-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53555","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported :Kitchen sink - No Hot WaterHi Sandra, please arrange for attendance today.- my thermostat box on the wall is at fault again. Im getting the same error message I was getting before they replaced the box a few months ago. ","activity_timesheet":"1","ticket_notes_combined":"

17\/02\/2020 08:25 (sandra)<\/b>Managed to get tap flowing a bit better and hot water was coming through but pressure is very poor to hot tap.Cold is excellent pressure.Replacement tap required <\/p>

17\/02\/2020 10:24 (sandra)<\/b>New tap to be ordered <\/p>

26\/02\/2020 09:16 (sandra)<\/b>booked for Friday <\/p>

26\/02\/2020 09:30 (sandra)<\/b>valliant sensor to be fitted <\/p>

03\/03\/2020 10:52 (sandra)<\/b>supplied and fitted new tap <\/p>

03\/03\/2020 11:09 (sandra)<\/b>cant be fitted until 16th March <\/p>

16\/03\/2020 08:54 (sandra)<\/b>I had a maintenance person scheduled today to come look at my heater. Can you cancel that? I would like to reschedule when the virus concerns pass. CANCELLED UNTIL FURTHER NOTICE <\/p>

19\/06\/2020 09:59 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2020 12:27 (jane)<\/b>Controller installation <\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44177","activity_ticket_id":"44069","ticket_reference":"HDT45150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out ","ticket_address_1":"37 \/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"17\/02\/20","activity_end":"2020-02-17 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53556","activity_notes":"Please attend site and carry out the following work: The light in front of the 3rd floor lift has burned out. ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2020 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44178","activity_ticket_id":"44070","ticket_reference":"HDT45151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door lock ","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/20","activity_end":"2020-02-17 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53557","activity_notes":"One day a coupe of weeks ago, I met a workman at the front door who said that the fastening for the street door lock needs changing, I agreed as it is not very solid, could easily be forced and sometimes I have noticed that it has not been closed properly by either other tenants or visitors. Can this be done","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44179","activity_ticket_id":"44071","ticket_reference":"HDT45152","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights trip ","ticket_address_1":"2nd and 3rd floor flat ","ticket_address_2":"4 Macclesfield ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/20","activity_end":"2020-02-17 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53558","activity_notes":": Please attend site and investigate fault with electrics. Tenant has called to report that when he uses his hob all of the electrics trip. ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 15:16 (sandra)<\/b>new hob ordered <\/p>

18\/02\/2020 14:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44180","activity_ticket_id":"44075","ticket_reference":"HDT45156","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty extractor ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"Top Floor Flat ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/20","activity_end":"2020-02-17 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53559","activity_notes":"faulty extractor ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 15:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44181","activity_ticket_id":"44072","ticket_reference":"HDT45153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"Flats 3 and 10","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/02\/20","activity_end":"2020-02-17 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53560","activity_notes":"We had reports of water leaking through light fittings in apartments 3 & 10 at 30 Rathbone Place today. We visited but could see no signs of where this water could be coming from. Checked apartments above but these were fine. Maybe because of the large amount of rain over the last few days but you will need to check Monday","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2020 14:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44182","activity_ticket_id":"44076","ticket_reference":"HDT45157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smoke alarm not working ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/20","activity_end":"2020-02-17 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53561","activity_notes":"Please raise a work order for Reddan to attend to check the smoke detectors in the above apartment, reports of the hallway one not working.Access is confirmed but knock first.","activity_timesheet":"1","ticket_notes_combined":"

18\/02\/2020 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44183","activity_ticket_id":"44073","ticket_reference":"HDT45154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door not closing ","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/20","activity_end":"2020-02-17 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53562","activity_notes":"main door not closing ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 15:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44184","activity_ticket_id":"44074","ticket_reference":"HDT45155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/20","activity_end":"2020-02-17 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53563","activity_notes":"Please raise a work order for Reddan to attend to resolve door closer to the main building.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 15:54 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 16:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2020 10:43 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 10:58 (sandra)<\/b>Removed door,planed hinge side and top,cut in and fitted new hinges which I have replaced for the 2nd time to support the weight of the door,Hung door and fitted a 2nd door closer. Cleaned work area and painted bare wooden surfaces to seal and match existing<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44185","activity_ticket_id":"44077","ticket_reference":"HDT45158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter - tenancy list of works ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"17\/02\/20","activity_end":"2020-02-17 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53564","activity_notes":"Kitchen ","activity_timesheet":"1","ticket_notes_combined":"

19\/02\/2020 12:06 (jane)<\/b>Fridge compartment ordered, 2-3 days lead-time <\/p>

20\/02\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 10:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2020 15:50 (sandra)<\/b>fridge compartment to be delivered. <\/p>

26\/02\/2020 11:33 (sandra)<\/b>fridge compartment supplied and fitted and wardrobe door handle fitted <\/p>

26\/02\/2020 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44186","activity_ticket_id":"44078","ticket_reference":"HDT45159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/20","activity_end":"2020-02-17 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53565","activity_notes":": Please attend site and complete the following work: - bathroom mirror light to be replaced. -check if lights in common parts can be on sensors - microwave to be removed - smell to be investigated","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2020 09:55 (sandra)<\/b>common parts lights are on sensors <\/p>

18\/02\/2020 15:34 (sandra)<\/b>sent alan a picture to order a new mirror light <\/p>

20\/02\/2020 10:35 (sandra)<\/b>removed microwave <\/p>

21\/02\/2020 10:34 (sandra)<\/b>Order new ballest for mirror light in bathroom and order new movement sensor for hallway lights<\/p>

26\/02\/2020 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44187","activity_ticket_id":"44079","ticket_reference":"HDT45160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement lock ","ticket_address_1":"1st Floor office ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/20","activity_end":"2020-02-17 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53566","activity_notes":"Please raise a work order for Reddan to remove the old lock and replace with a thumb turn lock.Hi Sandra, I have discussed with Travis. Can you please instruct him to proceed","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2020 14:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44188","activity_ticket_id":"44077","ticket_reference":"HDT45158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter - tenancy list of works ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/02\/20","activity_end":"2020-02-17 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53567","activity_notes":"please remove all furniture except for the black mirror ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 12:06 (jane)<\/b>Fridge compartment ordered, 2-3 days lead-time <\/p>

20\/02\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 10:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2020 15:50 (sandra)<\/b>fridge compartment to be delivered. <\/p>

26\/02\/2020 11:33 (sandra)<\/b>fridge compartment supplied and fitted and wardrobe door handle fitted <\/p>

26\/02\/2020 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44189","activity_ticket_id":"43182","ticket_reference":"HDT44263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drip from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/02\/20","activity_end":"2020-02-17 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53568","activity_notes":": 39A King street flat 5 Tenant reporting a dripping from the ceiling in his bedroom, noticeable when it's raining although he has a living room above this room. Mustafa 07497882271 is the contact on site repair lights on the terrace ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:04 (sandra)<\/b>asked for access for Friday <\/p>

22\/11\/2019 13:11 (sandra)<\/b>Also suggested to James that on a dry day next week we could reseal the box gulley, he agreed.<\/p>

12\/12\/2019 11:14 (sandra)<\/b>requested access for Friday to look at patio lights <\/p>

13\/12\/2019 16:16 (sandra)<\/b>roof works <\/p>

13\/12\/2019 16:16 (sandra)<\/b>new lights ordered <\/p>

17\/12\/2019 14:25 (sandra)<\/b>But.....Ian was on site with me last week repairing the box gulley The tenant showed us anotherdamp issue so we left a tap running on the roof. It started leaking where the other leak was which tells me by repairing the box gulley is wrong and the leak is from a join in the ceiling. WHEN I REPLACE THE LIGHT AND IT IS A DRY DAY THEN IAN SAID WE COULD TEST IT WITH A HOSE PIPE. Ian did speak to James about this<\/p>

29\/01\/2020 15:57 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 14:37 (sandra)<\/b>access on monday with keys <\/p>

04\/02\/2020 08:44 (sandra)<\/b>ceiling needs to be opened up as the leak is coming from the gulley - Roy<\/p>

07\/02\/2020 08:35 (sandra)<\/b>access 7\/2<\/p>

11\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 15:41 (sandra)<\/b>still leaking, although better than it was it still requires further works.<\/p>

26\/02\/2020 16:28 (sandra)<\/b>further works completed on roof <\/p>

11\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44190","activity_ticket_id":"44074","ticket_reference":"HDT45155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/20","activity_end":"2020-02-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53569","activity_notes":"Please raise a work order for Reddan to attend to resolve door closer to the main building.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 15:54 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 16:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2020 10:43 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 10:58 (sandra)<\/b>Removed door,planed hinge side and top,cut in and fitted new hinges which I have replaced for the 2nd time to support the weight of the door,Hung door and fitted a 2nd door closer. Cleaned work area and painted bare wooden surfaces to seal and match existing<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44191","activity_ticket_id":"44083","ticket_reference":"HDT45164","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cables hanging loose ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/20","activity_end":"2020-02-18 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53570","activity_notes":"Can we please attend to this cable which the storm had blown loose in front of the building","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2020 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44192","activity_ticket_id":"44084","ticket_reference":"HDT45165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install loose stair nosing ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/02\/20","activity_end":"2020-02-18 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53571","activity_notes":"Please raise a work order for Reddan to install the loose stair nosings.Mike already aware","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2020 13:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44193","activity_ticket_id":"44085","ticket_reference":"HDT45166","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Loss of signal to TV ","ticket_address_1":"Flat 2, 137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"18\/02\/20","activity_end":"2020-02-18 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53572","activity_notes":"Loss of signal to TV ","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2020 10:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44194","activity_ticket_id":"44086","ticket_reference":"HDT45167","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilet seats to be replaced ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/03\/20","activity_end":"2020-03-13 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53573","activity_notes":"GF and basement toilet seats are bespokecan you measure up and order two new seats ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 13:27 (sandra)<\/b>measured up for new toilet seats <\/p>

12\/03\/2020 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44195","activity_ticket_id":"44087","ticket_reference":"HDT45168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LEAK","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/20","activity_end":"2020-02-18 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53574","activity_notes":"Please raise a work order for Reddan to attend and investigate possible leaking again into the above property, this had happened a while back and had since been repainted but has now started to show stains appear and some fruit flies. The previous problems seem to have come from the shower above, so we will need access to the apartment too, can someone please report into Rosetta. I have copied in Angela so the Tenant above can be informed.","activity_timesheet":"1","ticket_notes_combined":"

19\/02\/2020 11:09 (sandra)<\/b>Attended Flat 1, found no signs of a leak but water was all over the floor and the shower was partially blocked. unblocked shower.<\/p>

19\/02\/2020 11:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44196","activity_ticket_id":"44088","ticket_reference":"HDT45169","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"burnt out socket ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/20","activity_end":"2020-02-18 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53575","activity_notes":"I am in no 10 slingsby and I think the double socket under the desk needs to be changed.The back box looks burnt and plastic is melting a little bit. Also socket face has slight crack in itSecurity said if plug fitted or removed they see sparksHave removed damaged heater underneath as it looks battered","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2020 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44197","activity_ticket_id":"44089","ticket_reference":"HDT45170","ticket_client":"1698","client_name":"Meeting Protocol","ticket_title":"change of light bulbs and light switch","ticket_address_1":"First Floor ","ticket_address_2":"1-3 Mortimer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1T 3JA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/02\/20","activity_end":"2020-02-18 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53576","activity_notes":"Please can somebody come and replace some light bulbs for us?If they could also look at a light switch that keeps getting stuck.","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2020 10:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44198","activity_ticket_id":"44090","ticket_reference":"HDT45171","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 9 ","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/20","activity_end":"2020-02-18 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53577","activity_notes":"Tenant rang that there is no heating and hot water in the property.His maintenance person had a look at it before he rang us and said that apparently there is no water running through the boiler. ","activity_timesheet":"1","ticket_notes_combined":"

18\/02\/2020 15:28 (sandra)<\/b>Hot water and heating is up and running But .......Michael should still attend Room thermostat was set at low tempature and batteries need replacingPressure gauge on boiler is faulty and stays at zero pressure.I removed filling loop and definitely not blocked at either endAll thermostatic rad valves was in the off position I checked all bathrooms and all hot water is ok. It is possible the pressure was low and their maintenance team unknowingly refilled the system because they couldn't hear the water flowing through.Seems ok <\/p>

20\/02\/2020 09:21 (sandra)<\/b>ordered new pressure gauge but left working <\/p>

26\/02\/2020 16:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44199","activity_ticket_id":"44091","ticket_reference":"HDT45172","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"wall cupboard repair ","ticket_address_1":"1st Floor Ladies ","ticket_address_2":"7a Langley Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/02\/20","activity_end":"2020-02-18 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53578","activity_notes":" wall cupboard off hinges needs repair\/refixing (1st floor ladies)If Travis is around can he pop in today to take a look and fix?","activity_timesheet":"1","ticket_notes_combined":"

18\/02\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44200","activity_ticket_id":"44080","ticket_reference":"HDT45161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"locks ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/20","activity_end":"2020-02-18 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53579","activity_notes":"Please attend site and complete the following work: To open and change the locks to metal cabinets on the left of the building next to the post boxes. (Please speak to Garry or James in the office for more information if required.)","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 13:32 (sandra)<\/b>ordered new locks <\/p>

21\/02\/2020 16:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44201","activity_ticket_id":"44082","ticket_reference":"HDT45163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"appliances ","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/20","activity_end":"2020-02-18 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53580","activity_notes":"Please carry out the following work: To attend and note all appliances in the apartment and ensure all manuals are up to date in the tenant folder.","activity_timesheet":"1","ticket_notes_combined":"

24\/02\/2020 14:03 (sandra)<\/b>Indesit washer dryer Indesit Fridge Neff oven 2.8 kw Type HBD-AP32-7Neff Extractor cooker hood 240 watt. Type HBD-FX61-4Neff Gas Hob No technical data on appliances <\/p>

24\/02\/2020 14:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44202","activity_ticket_id":"44092","ticket_reference":"HDT45173","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty lock","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/20","activity_end":"2020-02-18 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53581","activity_notes":"Call received from Jeff of Lawrence Ledger Restaurant TEL 07429 446 600 to advise that the locking mechanism on the front communal door is faulty. Can an engineer please attend and repair. Restaurant closes at 2300hrs tonight","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 13:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44203","activity_ticket_id":"44066","ticket_reference":"HDT45147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into the building ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/02\/20","activity_end":"2020-02-18 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53582","activity_notes":"There is water leaking into the building on the ground floor by the window above the mail cupboard. Ive attached photos so you can see - its coming through the ceiling.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 13:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44204","activity_ticket_id":"44093","ticket_reference":"HDT45174","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drains and gutters ","ticket_address_1":"19\/28 Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/02\/20","activity_end":"2020-02-18 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53583","activity_notes":"Keys for 28A from our office 21A will give access to the roof on the opposite side. 19 Dev Close will be there to clear gulleys on the lower level.27 Will give access on the lower levelCan you also call at 25 but last as 08.00 is a bit early as they have a new baby. 28 Should be in on the lower level.It is important to clear the gulleys on the roof of all three blocks and the lower gulleys\/drains please as there is a lot of debris on these small terraces.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 15:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44205","activity_ticket_id":"44094","ticket_reference":"HDT45175","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"toilet issues ","ticket_address_1":"4 Margaret Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/02\/20","activity_end":"2020-02-18 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53584","activity_notes":"Please can you attend to 4 Margaret street (NOT our office) to do the belowCommunal WC 1 - Outlet 1 - Outlet LocationNo 46.4 13.1 Clear Heavy Scale No Ground floor WCSlightly low hot water temperatures.Local water heater present.Communal WC 2 Outlet 2 - Outlet LocationNo 60.4 13.6 Clear Moderate Scale Yes 1st floor WC.Communal WC 3 - Outlet 3 - Outlet LocationNo 48.6 11.4 Clear Moderate Scale No 2nd floor WC.Slightly low hot temperatures. Local water heater present. Actions: Priority: Clean and descale of all outlets. Medium Adjust local water heater temperatures to output at above 50C. Medium","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2020 09:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44206","activity_ticket_id":"44013","ticket_reference":"HDT45094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/20","activity_end":"2020-02-18 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53585","activity_notes":"1 - Check the electrics in the kitchen are all working and on as they should be2 - measure up for a new fridge 3 - check the flat door - there is a lot of excess draught which is making the door move within the frame making slamming noises. Does it need draught exclusion or replacing?They can confirm attendance to Raha who can be available in the afternoonshuntleyst@yahoo.co.ukRaha - please note - we can always attend with management keys so no-one needs to stay home should you not wish to. The contractors are in and out of the flats every day with keys. Sorry - you were also asked by Molly to check if there needs to be a light installed outside the flat door - apparently there isn't one?","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2020 11:20 (sandra)<\/b>emailed for Wednesday PM<\/p>

11\/02\/2020 11:29 (sandra)<\/b>Wednesday with keys <\/p>

13\/02\/2020 10:09 (sandra)<\/b>600 x 870 Lamont fridge integrated It is working. Why new?? RESET KITCHEN CIRCUIT.Not sure why it had trippedReset clock on oven I reported the light in the mirror not working when I did the pre tenancy checks along with one floor light on the terrace. Still not working FRONT DOOR When door is closed and locked there is movement in the keepers which would certainly make a noise in windy conditions Draught excluder would help to restrict movement.Also When door is closed there is 5mm gap at the top and 10mm gap at the bottom.The door has smoke seals and the 5mm gap is the maximum it can be. The 10mm gap would not work.The door stop is incorrect thickness. I be8live this should be 1 inch door stop and at present is only about 1\/4 inch but is the same as the other flats. A thicker door stop would be better to stop draughts coming through. <\/p>

13\/02\/2020 12:53 (sandra)<\/b>Fed back to client for further instruction <\/p>

14\/02\/2020 11:07 (jane)<\/b>Small freezer has been ordered <\/p>

14\/02\/2020 15:23 (sandra)<\/b>JUST WAITING FOR FRIDGE <\/p>

17\/02\/2020 10:25 (sandra)<\/b>waiting on new fridge <\/p>

18\/02\/2020 15:07 (sandra)<\/b>The lights in the common parts are working and these work off the sensors on each floor.There is a fault with one of the sensors PLEASE PASS ONTO ALAN <\/p>

20\/02\/2020 08:45 (sandra)<\/b>Fridge can be collected on Friday <\/p>

21\/02\/2020 13:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44207","activity_ticket_id":"44078","ticket_reference":"HDT45159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"38-39 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/20","activity_end":"2020-02-18 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53586","activity_notes":": Please attend site and complete the following work: - bathroom mirror light to be replaced. -check if lights in common parts can be on sensors - microwave to be removed - smell to be investigated","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2020 09:55 (sandra)<\/b>common parts lights are on sensors <\/p>

18\/02\/2020 15:34 (sandra)<\/b>sent alan a picture to order a new mirror light <\/p>

20\/02\/2020 10:35 (sandra)<\/b>removed microwave <\/p>

21\/02\/2020 10:34 (sandra)<\/b>Order new ballest for mirror light in bathroom and order new movement sensor for hallway lights<\/p>

26\/02\/2020 15:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44208","activity_ticket_id":"43850","ticket_reference":"HDT44931","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13409 - St Martin's Courtyard","ticket_address_1":"St Martin's Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"18\/02\/20","activity_end":"2020-02-18 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53587","activity_notes":"To disconnect and remove existing light fittings to management corridor and replace with new LED panels as discussed, commission, test and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2020 09:28 (sandra)<\/b>fittings ordered <\/p>

17\/02\/2020 10:03 (sandra )<\/b>(Ticket Closed)<\/p>

18\/02\/2020 15:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/02\/2020 13:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44209","activity_ticket_id":"44090","ticket_reference":"HDT45171","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 9 ","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/20","activity_end":"2020-02-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53588","activity_notes":"Tenant rang that there is no heating and hot water in the property.His maintenance person had a look at it before he rang us and said that apparently there is no water running through the boiler. ","activity_timesheet":null,"ticket_notes_combined":"

18\/02\/2020 15:28 (sandra)<\/b>Hot water and heating is up and running But .......Michael should still attend Room thermostat was set at low tempature and batteries need replacingPressure gauge on boiler is faulty and stays at zero pressure.I removed filling loop and definitely not blocked at either endAll thermostatic rad valves was in the off position I checked all bathrooms and all hot water is ok. It is possible the pressure was low and their maintenance team unknowingly refilled the system because they couldn't hear the water flowing through.Seems ok <\/p>

20\/02\/2020 09:21 (sandra)<\/b>ordered new pressure gauge but left working <\/p>

26\/02\/2020 16:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44210","activity_ticket_id":"44095","ticket_reference":"HDT45176","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Final exit sign","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/20","activity_end":"2020-02-19 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53589","activity_notes":": It was noted that final exit signage is not installed at the main front door of the property, this may cause confusion in an emergency situation. Action Required: Install final exit "Running Man" sign at the main entrance \/ exit door for the property","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 13:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44211","activity_ticket_id":"44096","ticket_reference":"HDT45177","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"toilets not flushing ","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/08\/20","activity_end":"2020-08-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53590","activity_notes":"Can you arrange for an engineer to attend to the above as the tenant has advised that the gents toilet between the 3rd and 4th floor has a broken flush.If this can be attended to ASAP that would be appreciated and access can be gained by ringing the 4th floor buzzer.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 08:42 (sandra)<\/b>Made temp repairs to flush mechanism, new button required<\/p>

20\/02\/2020 14:14 (jane)<\/b>Flush plate on order, 2-3 working days <\/p>

23\/03\/2020 11:17 (sandra)<\/b>on hold indefinitely as premises are closed <\/p>

24\/06\/2020 12:41 (michael)<\/b>(Placed On Hold) <\/p>

29\/06\/2020 15:57 (jane)<\/b>Engineer has the flush plate on his vehicle <\/p>

28\/07\/2020 11:16 (jane)<\/b>Client has requested access for Tuesday 4th August <\/p>

03\/08\/2020 14:07 (jane)<\/b>Re-programmed for Friday 7th August <\/p>

10\/08\/2020 09:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44212","activity_ticket_id":"44098","ticket_reference":"HDT45179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13441 - 2nd Floor Office, 38 St Martins Lane ","ticket_address_1":"2nd Floor Office, 38 st Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/20","activity_end":"2020-02-19 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53591","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2020 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44213","activity_ticket_id":"44099","ticket_reference":"HDT45180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"adjust the timer ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/20","activity_end":"2020-02-19 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53592","activity_notes":"Please raise a work order for Reddan to adjust the timer.Hi Sandra, Alan is aware of this and will attend this morning.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 13:27 (sandra )<\/b>(Ticket Closed)<\/p>

20\/02\/2020 14:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 14:49 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 09:18 (sandra)<\/b>Rewire temporary supply to outside lights via time clock<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44214","activity_ticket_id":"44100","ticket_reference":"HDT45181","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 3","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/20","activity_end":"2020-02-19 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53593","activity_notes":"Tenant form flat 3, 27 SP rang this morning that she has no heating and hot water. Michael fitted a new boiler on the 29th January. Would he be able to please take a look at this newly fitted boiler after he attends flat 9, 15 SP.","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2020 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44215","activity_ticket_id":"44097","ticket_reference":"HDT45178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cupboard doors fallen off ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/20","activity_end":"2020-02-19 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53594","activity_notes":"to address the kitchen cabinet door which has been fallen off yet again. It is the same door which was addressed previously. In addition though, the refrigerator door does not close, which is an issue as the cold leaves the inside of the fridge. We tried to figure out if something in the fridge is blocking the door, but it seems more so that the hinge of the door has an issueTenant should be home but please collect keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 08:43 (sandra)<\/b>Repairs being made to cupboard doors. NTR with parts <\/p>

21\/02\/2020 10:23 (jane)<\/b>Fridge door seal on order <\/p>

05\/03\/2020 11:08 (sandra)<\/b>ACCESS WITH KEYS <\/p>

05\/03\/2020 16:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44216","activity_ticket_id":"44077","ticket_reference":"HDT45158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter - tenancy list of works ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/20","activity_end":"2020-02-19 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53595","activity_notes":"needs to be done by COB Thursday ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2020 12:06 (jane)<\/b>Fridge compartment ordered, 2-3 days lead-time <\/p>

20\/02\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 10:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2020 15:50 (sandra)<\/b>fridge compartment to be delivered. <\/p>

26\/02\/2020 11:33 (sandra)<\/b>fridge compartment supplied and fitted and wardrobe door handle fitted <\/p>

26\/02\/2020 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44217","activity_ticket_id":"44101","ticket_reference":"HDT45182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water heater not working ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/20","activity_end":"2020-02-19 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53596","activity_notes":"Please raise a work order for Reddan to check the water heater on the 2nd floor toilet that is not working.","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2020 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44218","activity_ticket_id":"44102","ticket_reference":"HDT45183","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Shower leaking ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/02\/20","activity_end":"2020-02-19 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53597","activity_notes":"shower leaking ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 08:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44219","activity_ticket_id":"43698","ticket_reference":"HDT44779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - tenant moves in on Friday 7th ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/02\/20","activity_end":"2020-02-19 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53598","activity_notes":"inter-tenancy checksI was there and met up with Dean. Can you please inform Dean to paint 1x kitchen area wall and hallway as discussed earlier.Please add this to ITC repairs.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2020 11:22 (sandra)<\/b>sent to Charlotte for approval<\/p>

06\/02\/2020 08:55 (sandra)<\/b>radiator brackets on order <\/p>

12\/02\/2020 15:36 (sandra)<\/b>radiator bracket to be sourced<\/p>

13\/02\/2020 12:47 (sandra)<\/b>radiator bracket ordered <\/p>

17\/02\/2020 10:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44220","activity_ticket_id":"44103","ticket_reference":"HDT45184","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13426 - Wellington Court ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"19\/02\/20","activity_end":"2020-02-19 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53599","activity_notes":"Re-glazing ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2020 16:24 (jane)<\/b>Glaziers attending on Friday morning 6th March <\/p>

12\/03\/2020 13:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44221","activity_ticket_id":"44104","ticket_reference":"HDT45185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorating ","ticket_address_1":"Flat 4","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/02\/20","activity_end":"2020-02-19 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53600","activity_notes":"Please raise a work order for Reddan to carefully remove all nails\/hooks attached to walls.Make good walls and touch up where necessary.Hi Sandra, please inform Dean to collect keys from site office. ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 13:09 (sandra)<\/b>Locks and keeps to all doors.<\/p>

25\/02\/2020 13:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44222","activity_ticket_id":"44105","ticket_reference":"HDT45186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"19\/02\/20","activity_end":"2020-02-19 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53601","activity_notes":"the washer dryer in our flat is smelling really bad. We bought cleaning chemicals and run several hygiene programs, but we can not get rid of the smell. I can not discover any blockage and we kept the machine very clean inside.The drying function is very poor as well for a long time. ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44223","activity_ticket_id":"44104","ticket_reference":"HDT45185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorating ","ticket_address_1":"Flat 4","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/20","activity_end":"2020-02-19 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53602","activity_notes":"Please raise a work order for Reddan to carefully remove all nails\/hooks attached to walls.Make good walls and touch up where necessary.Hi Sandra, please inform Dean to collect keys from site office. To check on balcony door lock. It does not lock properly, as well as all the other doors in the flat.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 13:09 (sandra)<\/b>Locks and keeps to all doors.<\/p>

25\/02\/2020 13:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44224","activity_ticket_id":"44107","ticket_reference":"HDT45188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main front door ","ticket_address_1":"25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/20","activity_end":"2020-02-20 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53603","activity_notes":"The door are broken at above site, can you send someone urgently please?","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 09:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44225","activity_ticket_id":"44108","ticket_reference":"HDT45189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water\/faulty emergency lights ","ticket_address_1":"2nd floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/20","activity_end":"2020-02-20 09:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53604","activity_notes":"no hot waterfaulty emergency lighting","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2020 11:58 (sandra)<\/b>faulty charging unit has been ordered <\/p>

25\/02\/2020 10:07 (sandra)<\/b>ordered charging and ballast unit <\/p>

05\/03\/2020 13:22 (sandra)<\/b>monday booked <\/p>

10\/03\/2020 12:14 (sandra)<\/b>booked for Thursday 12th after 11 AM <\/p>

12\/03\/2020 12:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44226","activity_ticket_id":"44108","ticket_reference":"HDT45189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water\/faulty emergency lights ","ticket_address_1":"2nd floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53605","activity_notes":"no hot waterfaulty emergency lighting","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2020 11:58 (sandra)<\/b>faulty charging unit has been ordered <\/p>

25\/02\/2020 10:07 (sandra)<\/b>ordered charging and ballast unit <\/p>

05\/03\/2020 13:22 (sandra)<\/b>monday booked <\/p>

10\/03\/2020 12:14 (sandra)<\/b>booked for Thursday 12th after 11 AM <\/p>

12\/03\/2020 12:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44227","activity_ticket_id":"44109","ticket_reference":"HDT45190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cable ","ticket_address_1":"43 Chandos ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/20","activity_end":"2020-02-20 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53606","activity_notes":"check if cable is live","activity_timesheet":"1","ticket_notes_combined":"

20\/02\/2020 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44228","activity_ticket_id":"44110","ticket_reference":"HDT45191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/20","activity_end":"2020-03-04 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53607","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 13:43 (sandra)<\/b>vents to be put in <\/p>

12\/03\/2020 10:35 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:22 (jane)<\/b>Cost for hatches = 298.00<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44229","activity_ticket_id":"44110","ticket_reference":"HDT45191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/20","activity_end":"2020-03-11 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53608","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 13:43 (sandra)<\/b>vents to be put in <\/p>

12\/03\/2020 10:35 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:22 (jane)<\/b>Cost for hatches = 298.00<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44230","activity_ticket_id":"44111","ticket_reference":"HDT45192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/20","activity_end":"2020-03-04 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53609","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44231","activity_ticket_id":"44111","ticket_reference":"HDT45192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/20","activity_end":"2020-03-04 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53610","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 11:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44232","activity_ticket_id":"44112","ticket_reference":"HDT45193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/20","activity_end":"2020-03-04 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53611","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 08:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44233","activity_ticket_id":"44112","ticket_reference":"HDT45193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/20","activity_end":"2020-03-04 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53612","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 08:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44234","activity_ticket_id":"44113","ticket_reference":"HDT45194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/20","activity_end":"2020-03-04 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53613","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44235","activity_ticket_id":"44113","ticket_reference":"HDT45194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/20","activity_end":"2020-03-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53614","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 08:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44236","activity_ticket_id":"44114","ticket_reference":"HDT45195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/20","activity_end":"2020-03-04 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53615","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

05\/03\/2020 08:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44237","activity_ticket_id":"44114","ticket_reference":"HDT45195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions, 112 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/20","activity_end":"2020-03-04 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53616","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 08:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44238","activity_ticket_id":"44115","ticket_reference":"HDT45196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty lamps","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/20","activity_end":"2020-02-20 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53617","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44239","activity_ticket_id":"44013","ticket_reference":"HDT45094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/20","activity_end":"2020-02-20 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53618","activity_notes":"2 - Supply and fit new Fridge ","activity_timesheet":"1","ticket_notes_combined":"

11\/02\/2020 11:20 (sandra)<\/b>emailed for Wednesday PM<\/p>

11\/02\/2020 11:29 (sandra)<\/b>Wednesday with keys <\/p>

13\/02\/2020 10:09 (sandra)<\/b>600 x 870 Lamont fridge integrated It is working. Why new?? RESET KITCHEN CIRCUIT.Not sure why it had trippedReset clock on oven I reported the light in the mirror not working when I did the pre tenancy checks along with one floor light on the terrace. Still not working FRONT DOOR When door is closed and locked there is movement in the keepers which would certainly make a noise in windy conditions Draught excluder would help to restrict movement.Also When door is closed there is 5mm gap at the top and 10mm gap at the bottom.The door has smoke seals and the 5mm gap is the maximum it can be. The 10mm gap would not work.The door stop is incorrect thickness. I be8live this should be 1 inch door stop and at present is only about 1\/4 inch but is the same as the other flats. A thicker door stop would be better to stop draughts coming through. <\/p>

13\/02\/2020 12:53 (sandra)<\/b>Fed back to client for further instruction <\/p>

14\/02\/2020 11:07 (jane)<\/b>Small freezer has been ordered <\/p>

14\/02\/2020 15:23 (sandra)<\/b>JUST WAITING FOR FRIDGE <\/p>

17\/02\/2020 10:25 (sandra)<\/b>waiting on new fridge <\/p>

18\/02\/2020 15:07 (sandra)<\/b>The lights in the common parts are working and these work off the sensors on each floor.There is a fault with one of the sensors PLEASE PASS ONTO ALAN <\/p>

20\/02\/2020 08:45 (sandra)<\/b>Fridge can be collected on Friday <\/p>

21\/02\/2020 13:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44240","activity_ticket_id":"44116","ticket_reference":"HDT45197","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"1 extra man to clear roof plant roof ","ticket_address_1":"14 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/20","activity_end":"2020-02-20 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53619","activity_notes":"clear roof plant room as discussed ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2020 12:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44241","activity_ticket_id":"44118","ticket_reference":"HDT45199","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/02\/20","activity_end":"2020-02-20 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53620","activity_notes":"There is a leak on site, can you ask Timi ","activity_timesheet":"1","ticket_notes_combined":"

20\/02\/2020 15:36 (sandra )<\/b>(Ticket Closed)<\/p>

03\/06\/2020 15:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/06\/2020 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44242","activity_ticket_id":"44119","ticket_reference":"HDT45200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out -boiler issues ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/20","activity_end":"2020-02-20 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53621","activity_notes":"boiler issues please attend tonight","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2020 09:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44243","activity_ticket_id":"44120","ticket_reference":"HDT45201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"timer burnt out","ticket_address_1":"Flat 1","ticket_address_2":"9a Wadour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/20","activity_end":"2020-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53622","activity_notes":"Timer clock No power to clock. Burnt out. May need newOne of the elements.As when using boost on both elements the system trips. When using one it seems to run okLeft system running ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2020 14:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44244","activity_ticket_id":"44106","ticket_reference":"HDT45187","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"SECURITY SPIKES ","ticket_address_1":"17b Curzon Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"20\/02\/20","activity_end":"2020-02-20 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53623","activity_notes":"Can you arrange for someone to attend to the above as during the high winds over the weekend the security spikes have broken off and need replacing. As this property is really security conscious can you arrange for someone to attend ASAP to this and see what can be done please?","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 13:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44245","activity_ticket_id":"44121","ticket_reference":"HDT45202","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"change the bulbs","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/20","activity_end":"2020-02-20 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53624","activity_notes":"arrange to change the bulbs for the tenant ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2020 16:11 (sandra)<\/b>waiting on Access <\/p>

25\/02\/2020 14:07 (sandra)<\/b>Materials 48 Ryness account 14 x 12v bulbs 6 x 20w 12v capsules<\/p>

25\/02\/2020 14:07 (sandra)<\/b>Alan I may need your assistance as light fitting has to be dropped and computers and desks underneath. QUESTION. These lights has 4 x 12v bulbs and 2 are not working (was 3) Do they have individual transformers or two feeding 2 each?? OFFICE Please report that there is 1 x Heat alarm 1 x Smoke alarm BOTH OUT OF DATE.REPLACE?? Was not on site for this<\/p>

20\/03\/2020 13:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44246","activity_ticket_id":"44123","ticket_reference":"HDT45204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine error F05","ticket_address_1":"2nd Floor ","ticket_address_2":"4 Macclesifield Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"20\/02\/20","activity_end":"2020-02-20 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53625","activity_notes":"washing machine showing error FO52nd floor flat Gregg 07810090000","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44247","activity_ticket_id":"44122","ticket_reference":"HDT45203","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Further list of works ","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/20","activity_end":"2020-02-20 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53626","activity_notes":"1. Edward is picking up a consistent noise from the (electric?) box located all the way above the stairs leading to the roof in his flat. Can this box be proofed somehow to stop this noise? Or an alternative option?2. Edward is picking up a consistent noise from the (electric?) box located all the way above the stairs leading to the roof in his flat. Can this box be proofed somehow to stop this noise? Or an alternative option?3. The windows in the main room also have gaps in the frame causing the slamming effect, (same as the front door). Possible for the same gentleman above who attended to the door to block those gaps in the windows, too? It is rude of me to not have asked him his name especially as he has been so helpful and polite. Next time we cross paths.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 08:19 (sandra)<\/b>Light Prof door, Draught proof windows.<\/p>

21\/02\/2020 10:08 (sandra)<\/b>Noise is coming from the power supply for smoke detector.<\/p>

21\/02\/2020 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44248","activity_ticket_id":"44124","ticket_reference":"HDT45205","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"thermostat not working ","ticket_address_1":"Apartment 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/20","activity_end":"2020-02-20 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53627","activity_notes":"The bedroom thermostat doesnt seem to be working at the above apartment. The temperature shows 27 degrees and will not go down. We have treid setting all thermostats to 24 degrees but this one will not change. Would someone be able to attend to investigate. ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2020 13:13 (sandra)<\/b>confirmed all controls work.problem may be that all the actuators are locked open by use of a key.someone has programmed it to heat to 25, and as all the rest of the actuators have been locked in the on position so the bathroom wont cool down, as it is controlling the whole flat.<\/p>

20\/02\/2020 13:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44249","activity_ticket_id":"43890","ticket_reference":"HDT44971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"health and safety ","ticket_address_1":"58\/60 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/20","activity_end":"2020-02-20 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53628","activity_notes":"The services penetrating the wall at the basement should be redirected so that it does not introduce a risk of fire transmission to the premises. The main stairwell is a protected route and must be maintained as one. Any penetrations allow a path for very rapid spread of smoke and fire, negating the fire resistant integrity of compartmentsRecommended Solution: Please attend site to ensure the following: Redirect services penetrating basement stairwell to reduce any potential for fire transmission","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2020 11:10 (sandra)<\/b>there is a gas meter. dont know who it services . <\/p>

20\/03\/2020 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44250","activity_ticket_id":"44125","ticket_reference":"HDT45206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak and hopper ","ticket_address_1":"Flat 2","ticket_address_2":"11 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/20","activity_end":"2020-02-20 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53629","activity_notes":"Please raise a work order for Reddan to investigate leak into Flat 2 - 11A Gerrard.And reinstate hopper that's fallen off.Sandra, please see attached pictures. Roy reported when he was carrying out the gas\/PAT inspection.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 08:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44251","activity_ticket_id":"44122","ticket_reference":"HDT45203","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Further list of works ","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/20","activity_end":"2020-02-20 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53630","activity_notes":"1. Edward is picking up a consistent noise from the (electric?) box located all the way above the stairs leading to the roof in his flat. Can this box be proofed somehow to stop this noise? Or an alternative option?2. There is a gap at the bottom of the front door of Edward's door which is allowing light to come through- I was there when the gentleman tried to fill the gap at the top of the door but this made the door difficult to open so he removed it. The gap at the bottom of the door is wider, though. If the foam were to be placed there, I think it would block the light out. 3. The windows in the main room also have gaps in the frame causing the slamming effect, (same as the front door). Possible for the same gentleman above who attended to the door to block those gaps in the windows, too? It is rude of me to not have asked him his name especially as he has been so helpful and polite. Next time we cross paths.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 08:19 (sandra)<\/b>Light Prof door, Draught proof windows.<\/p>

21\/02\/2020 10:08 (sandra)<\/b>Noise is coming from the power supply for smoke detector.<\/p>

21\/02\/2020 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44252","activity_ticket_id":"44126","ticket_reference":"HDT45207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire door not closing ","ticket_address_1":"1-3 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/20","activity_end":"2020-02-20 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53631","activity_notes":"Please raise a work order for Reddan to attend.- Fire door is not closing properly.Sandra, Iain is aware and is there now.","activity_timesheet":"1","ticket_notes_combined":"

20\/02\/2020 14:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44253","activity_ticket_id":"43182","ticket_reference":"HDT44263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drip from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/02\/20","activity_end":"2020-02-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53632","activity_notes":": 39A King street flat 5 Tenant reporting a dripping from the ceiling in his bedroom, noticeable when it's raining although he has a living room above this room. Mustafa 07497882271 is the contact on site repair lights on the terrace ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:04 (sandra)<\/b>asked for access for Friday <\/p>

22\/11\/2019 13:11 (sandra)<\/b>Also suggested to James that on a dry day next week we could reseal the box gulley, he agreed.<\/p>

12\/12\/2019 11:14 (sandra)<\/b>requested access for Friday to look at patio lights <\/p>

13\/12\/2019 16:16 (sandra)<\/b>roof works <\/p>

13\/12\/2019 16:16 (sandra)<\/b>new lights ordered <\/p>

17\/12\/2019 14:25 (sandra)<\/b>But.....Ian was on site with me last week repairing the box gulley The tenant showed us anotherdamp issue so we left a tap running on the roof. It started leaking where the other leak was which tells me by repairing the box gulley is wrong and the leak is from a join in the ceiling. WHEN I REPLACE THE LIGHT AND IT IS A DRY DAY THEN IAN SAID WE COULD TEST IT WITH A HOSE PIPE. Ian did speak to James about this<\/p>

29\/01\/2020 15:57 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 14:37 (sandra)<\/b>access on monday with keys <\/p>

04\/02\/2020 08:44 (sandra)<\/b>ceiling needs to be opened up as the leak is coming from the gulley - Roy<\/p>

07\/02\/2020 08:35 (sandra)<\/b>access 7\/2<\/p>

11\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 15:41 (sandra)<\/b>still leaking, although better than it was it still requires further works.<\/p>

26\/02\/2020 16:28 (sandra)<\/b>further works completed on roof <\/p>

11\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44254","activity_ticket_id":"44127","ticket_reference":"HDT45208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mark up front steps ","ticket_address_1":"32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53633","activity_notes":"The external front entrance step should be re-marked up to prevent any potential for trips and falls.Recommended Solution: Re-mark up or highlight external front entrance step","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2020 16:12 (sandra)<\/b>waiting for dry weather <\/p>

26\/02\/2020 09:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44255","activity_ticket_id":"44128","ticket_reference":"HDT45209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check on timer ","ticket_address_1":"68 Shaftesbury common parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53634","activity_notes":"check on timerAlan is aware ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 14:52 (sandra )<\/b>(Ticket Closed)<\/p>

20\/02\/2020 14:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2020 15:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44256","activity_ticket_id":"44128","ticket_reference":"HDT45209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check on timer ","ticket_address_1":"68 Shaftesbury common parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/20","activity_end":"2020-02-20 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53635","activity_notes":"check on timerAlan is aware ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2020 14:52 (sandra )<\/b>(Ticket Closed)<\/p>

20\/02\/2020 14:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2020 15:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44257","activity_ticket_id":"43626","ticket_reference":"HDT44707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"20\/02\/20","activity_end":"2020-02-20 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53636","activity_notes":"leak on ceiling by window at front ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2020 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44258","activity_ticket_id":"43820","ticket_reference":"HDT44901","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Review of lighting - External lights","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"20\/02\/20","activity_end":"2020-02-20 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53637","activity_notes":"Please can Alan look at the external lights , I need a whole site external review and then the repairs arranged (inc Any cherry pickers and access)","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2020 12:12 (sandra)<\/b>BOOKED FOR WEDNESDAY FOR 8 AM WITH TRAVIS AND ALAN AND CHERRY PICKER <\/p>

20\/02\/2020 14:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44259","activity_ticket_id":"44122","ticket_reference":"HDT45203","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Further list of works ","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/20","activity_end":"2020-02-21 09:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53638","activity_notes":"1. Edward is picking up a consistent noise from the (electric?) box located all the way above the stairs leading to the roof in his flat. Can this box be proofed somehow to stop this noise? Or an alternative option?2. There is a gap at the bottom of the front door of Edward's door which is allowing light to come through- I was there when the gentleman tried to fill the gap at the top of the door but this made the door difficult to open so he removed it. The gap at the bottom of the door is wider, though. If the foam were to be placed there, I think it would block the light out. 3. The windows in the main room also have gaps in the frame causing the slamming effect, (same as the front door). Possible for the same gentleman above who attended to the door to block those gaps in the windows, too? It is rude of me to not have asked him his name especially as he has been so helpful and polite. Next time we cross paths.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 08:19 (sandra)<\/b>Light Prof door, Draught proof windows.<\/p>

21\/02\/2020 10:08 (sandra)<\/b>Noise is coming from the power supply for smoke detector.<\/p>

21\/02\/2020 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44260","activity_ticket_id":"44007","ticket_reference":"HDT45088","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"12-14 Hill Street - Roof and gutter clearance - JH\/JH\/12935","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/20","activity_end":"2020-02-21 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53639","activity_notes":"To allow for a 4 monthly gutter\/drain clearance including clearance of internal drains that runs along the inside of the loft space, leaving all clear and flowing freely on completion","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2020 10:50 (sandra)<\/b>Booked for Thursday <\/p>

20\/02\/2020 10:08 (sandra)<\/b>Friday 21st <\/p>

21\/02\/2020 15:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44261","activity_ticket_id":"44077","ticket_reference":"HDT45158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter - tenancy list of works ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/20","activity_end":"2020-02-21 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53640","activity_notes":"can you have a look at the bedroom window and see if you can make it good enough to paint ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2020 12:06 (jane)<\/b>Fridge compartment ordered, 2-3 days lead-time <\/p>

20\/02\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 10:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2020 15:50 (sandra)<\/b>fridge compartment to be delivered. <\/p>

26\/02\/2020 11:33 (sandra)<\/b>fridge compartment supplied and fitted and wardrobe door handle fitted <\/p>

26\/02\/2020 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44262","activity_ticket_id":"44129","ticket_reference":"HDT45210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"health and safety","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/20","activity_end":"2020-02-21 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53641","activity_notes":"Breaches of fire resistance between floors have the potential to assist the passage of flames, toxic gas and smoke through the building which may pose a threat to building occupants. It was noted that the ground floor riser cupboard that houses the Gas meter has breaches in fire resistance where holes have been made for cable runs but have not been adequately filled.To prevent the spread of flames and smoke, instruct a competent contractor to fill the holes with suitably adequate fire resistant materials. ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 15:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44263","activity_ticket_id":"44130","ticket_reference":"HDT45211","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"health and safety","ticket_address_1":"34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/20","activity_end":"2020-02-21 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53642","activity_notes":"It was noted that the ground floor electrical distribution board cupboard door doesn't latch shut, causing the door to swing open. This faulty latch raises the potential to assist the passage of flames, toxic gas and smoke through the building which may pose a threat to building occupants. Action Required: Have the latch repaired to ensure the door stays closed. ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44264","activity_ticket_id":"44131","ticket_reference":"HDT45212","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"toilet flush issue ","ticket_address_1":"4 Matthew Parket Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/02\/20","activity_end":"2020-02-21 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53643","activity_notes":"The dual flush button of one of the toilets was broken in the toilet, meaning only the full flush button works. Additionally, this toilet's tap is dripping. If you could please look into these issues, it would be greatly appreciated. ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2020 14:18 (sandra)<\/b>New spares to be sourced<\/p>

06\/03\/2020 15:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44265","activity_ticket_id":"44132","ticket_reference":"HDT45213","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"blown lamps","ticket_address_1":"27 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/20","activity_end":"2020-02-21 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53644","activity_notes":"Replace 2 blown lamps in Common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44266","activity_ticket_id":"44133","ticket_reference":"HDT45214","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blown lamps","ticket_address_1":"15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/20","activity_end":"2020-02-21 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53645","activity_notes":"Replace blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 15:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44267","activity_ticket_id":"44134","ticket_reference":"HDT45215","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"coded padlock","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/20","activity_end":"2020-02-21 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53646","activity_notes":"Can you arrange for a coded padlock to be fitted to the roof hatch please (see attached picture).Can the code be set to 1982 please.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2020 16:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44268","activity_ticket_id":"44135","ticket_reference":"HDT45216","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/20","activity_end":"2020-02-21 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53647","activity_notes":"toilet flush has been pushed in - needs replacement ","activity_timesheet":"1","ticket_notes_combined":"

24\/02\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44269","activity_ticket_id":"43533","ticket_reference":"HDT44614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/20","activity_end":"2020-02-21 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53648","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2020 11:26 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 15:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2020 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44270","activity_ticket_id":"43533","ticket_reference":"HDT44614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 2","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53649","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"1","ticket_notes_combined":"

21\/02\/2020 11:26 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 15:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2020 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44271","activity_ticket_id":"44136","ticket_reference":"HDT45217","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"main board room light ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/20","activity_end":"2020-02-21 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53650","activity_notes":"main board room light ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2020 12:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44272","activity_ticket_id":"44137","ticket_reference":"HDT45218","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"emergency call out - leak","ticket_address_1":"2 Newport Close","ticket_address_2":"Tokyo Diner","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/20","activity_end":"2020-02-23 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53651","activity_notes":"leaking sink","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2020 09:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44273","activity_ticket_id":"43684","ticket_reference":"HDT44765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wardrobe doors ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/20","activity_end":"2020-03-11 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53652","activity_notes":"Both bedroom wardrobe doors have come off the runners. In bedroom 1 the front of the heating control panel has come off ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2020 15:58 (sandra)<\/b>BOOKED 17\/01<\/p>

22\/01\/2020 10:48 (jane)<\/b>No access for 9am appointment today, waiting for the tenant to confirm another day<\/p>

22\/01\/2020 11:04 (jane)<\/b>Re-booked for Monday 27th January at 9am <\/p>

27\/01\/2020 14:38 (sandra)<\/b>three appointments and three times no answer fed back to charlotte <\/p>

30\/01\/2020 10:30 (sandra)<\/b>Repaired and refitted X2 double sets of sliding doors, although I will need to return once I have plastic runner guides which are missing from both cupboards. Mastic seals replaced,The wall mounted thermostat will require probably Mike the heating engineer to replace..<\/p>

04\/02\/2020 14:08 (sandra)<\/b>asked for 8am 5\/2 for heating <\/p>

14\/02\/2020 09:49 (sandra )<\/b>(Ticket Closed)<\/p>

14\/02\/2020 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2020 09:55 (sandra)<\/b>ordered new heating control panel <\/p>

21\/02\/2020 14:15 (sandra)<\/b>booked for Monday to fit the controller <\/p>

24\/02\/2020 09:18 (sandra)<\/b>runners needed for wardrobe doors <\/p>

24\/02\/2020 10:08 (jane)<\/b>Wardrobe brackets on order <\/p>

27\/02\/2020 09:53 (jane)<\/b>Brackets expected in on 9th March <\/p>

27\/02\/2020 13:33 (jane)<\/b>Tenant request to wait till the wardrobe parts arrive and do both at the same time<\/p>

03\/03\/2020 11:11 (sandra)<\/b>both jobs need to be done at the same time <\/p>

10\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday 11th<\/p>

12\/03\/2020 09:25 (sandra)<\/b>wardrobe runners fitted <\/p>

12\/03\/2020 09:25 (sandra)<\/b>controller fitted <\/p>

12\/03\/2020 09:25 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:22 (jane)<\/b>Fitted controller <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44274","activity_ticket_id":"44138","ticket_reference":"HDT45219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water, fridge not working ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/20","activity_end":"2020-02-22 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53653","activity_notes":"no hot water Fridge not working ","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2020 09:25 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44275","activity_ticket_id":"44139","ticket_reference":"HDT45220","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet Cistern has come off brackets","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/02\/20","activity_end":"2020-02-24 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53654","activity_notes":"First Floor gents toilet cistern has come of its hinges","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2020 12:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44276","activity_ticket_id":"44140","ticket_reference":"HDT45221","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"Covent Garden","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/20","activity_end":"2020-02-24 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53655","activity_notes":"Meter Reading 5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","activity_timesheet":"1","ticket_notes_combined":"

24\/02\/2020 14:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44277","activity_ticket_id":"44141","ticket_reference":"HDT45222","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"change pressure gauge","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/20","activity_end":"2020-02-24 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53656","activity_notes":"change pressure gauge","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2020 16:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44278","activity_ticket_id":"44142","ticket_reference":"HDT45223","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/20","activity_end":"2020-02-24 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53657","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2020 16:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44279","activity_ticket_id":"44143","ticket_reference":"HDT45224","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom flush and faulty lamps ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/02\/20","activity_end":"2020-02-24 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53658","activity_notes":"bathroom flush not working ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2020 11:32 (jane)<\/b>Flush part on order <\/p>

27\/02\/2020 11:47 (jane)<\/b>Electrician attending today <\/p>

27\/02\/2020 13:36 (jane)<\/b>Driver unit for light on order <\/p>

02\/03\/2020 09:10 (sandra)<\/b>New parts to be sourced<\/p>

02\/03\/2020 12:06 (jane)<\/b>Toilet parts on order, 2 - 4 days leadtime <\/p>

09\/03\/2020 08:53 (jane)<\/b>Replaced flush panel, replaced corner bath shower fitting<\/p>

09\/03\/2020 12:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44280","activity_ticket_id":"44144","ticket_reference":"HDT45225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 7","ticket_address_2":" Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/02\/20","activity_end":"2020-02-25 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53659","activity_notes":"inter-tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

25\/02\/2020 11:54 (sandra)<\/b>after 3 pm 25th<\/p>

26\/02\/2020 16:26 (sandra)<\/b>iains has been put on the ITC check list <\/p>

27\/02\/2020 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44281","activity_ticket_id":"44145","ticket_reference":"HDT45226","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To close smoke vent on top floor and replace blown lamps in common parts ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/02\/20","activity_end":"2020-02-25 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53660","activity_notes":"To close smoke vent on top floor and replace blown lamps in common parts .....","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2020 12:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44282","activity_ticket_id":"44146","ticket_reference":"HDT45227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sink backing up ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/02\/20","activity_end":"2020-02-25 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53661","activity_notes":"when the water runs out of the washing machine it starts rising in the kitchen sink.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2020 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44283","activity_ticket_id":"44147","ticket_reference":"HDT45228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13447 - Flat 2, Egmont House ","ticket_address_1":"Flat 2, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/02\/20","activity_end":"2020-02-25 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53662","activity_notes":"Further repairs required to toilet ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2020 09:29 (sandra)<\/b>access asked for Thursday <\/p>

02\/03\/2020 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44284","activity_ticket_id":"44147","ticket_reference":"HDT45228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13447 - Flat 2, Egmont House ","ticket_address_1":"Flat 2, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53663","activity_notes":"Further repairs required to toilet ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2020 09:29 (sandra)<\/b>access asked for Thursday <\/p>

02\/03\/2020 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44285","activity_ticket_id":"44148","ticket_reference":"HDT45229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/20","activity_end":"2020-02-25 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53664","activity_notes":"Please raise wo for Reddan to investigate leak at 15 Little Newport StOne of the tenants sent me a message earlier to report that we have had water coming in from the wall facing onto the building site next door where the water came in before, see the pictures attached. It seems to be coming down the wall and pooling into a puddle on the floor on the third floor.","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2020 10:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44286","activity_ticket_id":"44149","ticket_reference":"HDT45230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"nuisance noise ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/20","activity_end":"2020-02-27 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53665","activity_notes":"The tenant in the residential will also be home so that the noise can be listened to. Molly - could you please arrange for someone from Reddan to attend at 9.30am Thursday also - so that we can try and identify what is causing this sound?This is Flat 1, 10 Charlotte Street - they have a noise which is causing them disturbance and appears to be coming from the commercial next door but we need to check all possibilities to try and get to the root cause. ","activity_timesheet":"1","ticket_notes_combined":"

27\/02\/2020 09:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44287","activity_ticket_id":"44150","ticket_reference":"HDT45231","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown Town Portfolio","ticket_address_1":"Chinatown Town Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/03\/20","activity_end":"2020-03-09 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53666","activity_notes":"Chinatown Town Portfolio (list of properties attached) ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2020 10:50 (sandra)<\/b>to be scheduled <\/p>

04\/03\/2020 08:19 (sandra)<\/b>4.1, 52 Shaftesbury ave3, 58 Shaftesbury aveTop floor flat, 52 Shaftesbury ave5C, Rupert court4, 34 Rupert st.emailed client for access to continue <\/p>

12\/03\/2020 09:29 (sandra)<\/b>3.03, 8 Gerrard st3, 11 Gerrard st ( can do on wed-11th . gas engineer has been granted access)4.1, 52 Shaftesbury ave3, 58 Shaftesbury aveTop floor flat, 62 Shaftesbury ave4, 34 Rupert st<\/p>

12\/03\/2020 09:30 (sandra)<\/b>11 Gerrard complted<\/p>

12\/03\/2020 09:30 (sandra)<\/b>Flat 4.1, 52 Shaftesbury arranged for the 18th<\/p>

19\/03\/2020 09:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44288","activity_ticket_id":"43741","ticket_reference":"HDT44822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate damp in first floor office","ticket_address_1":"1st floor\/2nd floor","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"25\/02\/20","activity_end":"2020-02-25 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53667","activity_notes":"to investigate the damp in the first floor office. The contact is Kat Pierce of Runaway Entertainment, ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:17 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 10:27 (sandra)<\/b>client wants us to remove items infront of radiator and then check radiator for leaks.<\/p>

13\/02\/2020 15:30 (sandra)<\/b>wednesday at 10 am to remove cabinets and look at radiator<\/p>

18\/02\/2020 15:27 (sandra)<\/b>(Placed On Hold) The tenant is no longer available to proceed with the appointment tomorrow at 10am - can we put this on hold until a new date and time are confirmed?<\/p>

25\/02\/2020 11:31 (sandra)<\/b>Hi removed all files to gain access to rad found lot's of old water damage on wall from the window above the leak and found a waste pipe lose on outside down pipe and fixed. Removed skirting below the rad and all exposed pipework. its bone dry only way to rule out the pipe work is to cut a hatch in meeting room below to be sure <\/p>

25\/02\/2020 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

25\/02\/2020 11:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/02\/2020 11:51 (sandra)<\/b>hatch to be inserted into 1st floor ceiling for further investigation<\/p>

26\/02\/2020 11:25 (sandra)<\/b>Access has been arranged with Tenant for 10am Friday 6th March. Mike is aware<\/p>

12\/03\/2020 09:46 (sandra)<\/b>Stephen to let us know when we can attend<\/p>

13\/03\/2020 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44289","activity_ticket_id":"44151","ticket_reference":"HDT45232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate handrail","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/02\/20","activity_end":"2020-02-25 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53668","activity_notes":"reinstate handrail on 3rd floor landing ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 13:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44290","activity_ticket_id":"44077","ticket_reference":"HDT45158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter - tenancy list of works ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"25\/02\/20","activity_end":"2020-02-25 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53669","activity_notes":"fit fridge compartmentlook at broken wardrobe door handle ","activity_timesheet":"1","ticket_notes_combined":"

19\/02\/2020 12:06 (jane)<\/b>Fridge compartment ordered, 2-3 days lead-time <\/p>

20\/02\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

21\/02\/2020 10:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/02\/2020 15:50 (sandra)<\/b>fridge compartment to be delivered. <\/p>

26\/02\/2020 11:33 (sandra)<\/b>fridge compartment supplied and fitted and wardrobe door handle fitted <\/p>

26\/02\/2020 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44291","activity_ticket_id":"44151","ticket_reference":"HDT45232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate handrail","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/02\/20","activity_end":"2020-02-25 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53670","activity_notes":"reinstate handrail on 3rd floor landing ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2020 13:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44292","activity_ticket_id":"44144","ticket_reference":"HDT45225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 7","ticket_address_2":" Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/02\/20","activity_end":"2020-02-25 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53671","activity_notes":"inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2020 11:54 (sandra)<\/b>after 3 pm 25th<\/p>

26\/02\/2020 16:26 (sandra)<\/b>iains has been put on the ITC check list <\/p>

27\/02\/2020 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44293","activity_ticket_id":"44155","ticket_reference":"HDT45236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light fitting hanging ","ticket_address_1":"Flat 4","ticket_address_2":"Horse and Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/02\/20","activity_end":"2020-02-25 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53672","activity_notes":"light fitting hanging","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44294","activity_ticket_id":"44155","ticket_reference":"HDT45236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light fitting hanging ","ticket_address_1":"Flat 4","ticket_address_2":"Horse and Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/20","activity_end":"2020-02-25 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53673","activity_notes":"light fitting hangingBoiler Cupboard door not securing Could not find a CO2 Alarm in boiler cupboard ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44295","activity_ticket_id":"44156","ticket_reference":"HDT45237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"extractor not working ","ticket_address_1":"Flat 4","ticket_address_2":" Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/02\/20","activity_end":"2020-02-25 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53674","activity_notes":"extractor not working ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 15:43 (sandra)<\/b>Order replacement extractor fan for bathroom<\/p>

12\/03\/2020 09:23 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44296","activity_ticket_id":"44152","ticket_reference":"HDT45233","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak","ticket_address_1":"Flats 2 & 3","ticket_address_2":"94 New Cavendish Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/02\/20","activity_end":"2020-02-25 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53675","activity_notes":"Can we have a call out please as there has been a leak into flat 2 from flat 3. We can organise access tomorrow to flat 3 from between 6-11am and 3-8pm. I am just trying to confirm with flat 2. Can you let me know your availability please asap?","activity_timesheet":"1","ticket_notes_combined":"

26\/02\/2020 16:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44297","activity_ticket_id":"44023","ticket_reference":"HDT45104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/20","activity_end":"2020-06-10 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53676","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported :Kitchen sink - No Hot WaterHi Sandra, please arrange for attendance today.- my thermostat box on the wall is at fault again. Im getting the same error message I was getting before they replaced the box a few months ago. ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2020 08:25 (sandra)<\/b>Managed to get tap flowing a bit better and hot water was coming through but pressure is very poor to hot tap.Cold is excellent pressure.Replacement tap required <\/p>

17\/02\/2020 10:24 (sandra)<\/b>New tap to be ordered <\/p>

26\/02\/2020 09:16 (sandra)<\/b>booked for Friday <\/p>

26\/02\/2020 09:30 (sandra)<\/b>valliant sensor to be fitted <\/p>

03\/03\/2020 10:52 (sandra)<\/b>supplied and fitted new tap <\/p>

03\/03\/2020 11:09 (sandra)<\/b>cant be fitted until 16th March <\/p>

16\/03\/2020 08:54 (sandra)<\/b>I had a maintenance person scheduled today to come look at my heater. Can you cancel that? I would like to reschedule when the virus concerns pass. CANCELLED UNTIL FURTHER NOTICE <\/p>

19\/06\/2020 09:59 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2020 12:27 (jane)<\/b>Controller installation <\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44298","activity_ticket_id":"44144","ticket_reference":"HDT45225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 7","ticket_address_2":" Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/20","activity_end":"2020-02-26 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53677","activity_notes":"inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2020 11:54 (sandra)<\/b>after 3 pm 25th<\/p>

26\/02\/2020 16:26 (sandra)<\/b>iains has been put on the ITC check list <\/p>

27\/02\/2020 10:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44299","activity_ticket_id":"44053","ticket_reference":"HDT45134","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Light not working ","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"Bedfordshire","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"26\/02\/20","activity_end":"2020-02-26 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53678","activity_notes":"In addition to this can you also arrange for an engineer to attend as the light as you enter the property is not working and the bulb may need replacing","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2020 13:06 (sandra)<\/b>ordered new lamps<\/p>

25\/02\/2020 10:06 (sandra )<\/b>(Ticket Closed)<\/p>

26\/02\/2020 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2020 10:04 (sandra)<\/b>light still not working <\/p>

03\/03\/2020 09:45 (sandra )<\/b>(Ticket Closed)<\/p>

06\/03\/2020 10:58 (jane)<\/b>I fitted a new 50 watt 12 volt lamp which was the halo spot type.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44300","activity_ticket_id":"44159","ticket_reference":"HDT45240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Co2 alarm","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/02\/20","activity_end":"2020-02-26 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53679","activity_notes":"fit co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 15:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44301","activity_ticket_id":"44157","ticket_reference":"HDT45238","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"6 & 7 ","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/20","activity_end":"2020-02-27 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53680","activity_notes":"Please see at pics of the bathroom ceiling in these apartments. We suspect this may be the result of the leak, previously in Apt 8.","activity_timesheet":"1","ticket_notes_combined":"

26\/02\/2020 10:26 (sandra)<\/b>ACCESS WITH KEYS ON THURSDAY TO 6, 7 AND 8<\/p>

27\/02\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44302","activity_ticket_id":"44158","ticket_reference":"HDT45239","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked toilet ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/02\/20","activity_end":"2020-02-26 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53681","activity_notes":"blocked toilet on 1st floor ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2020 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44303","activity_ticket_id":"44154","ticket_reference":"HDT45235","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"flickering light ","ticket_address_1":"68 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/02\/20","activity_end":"2020-02-26 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53682","activity_notes":"Would somebody be able to go to 68 Wimpole Street to resolve a flickering light in the entrance hall?I look forward to hearing from you.","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 16:29 (sandra)<\/b>booked for Thursday <\/p>

27\/02\/2020 13:28 (jane)<\/b>Light parts on order <\/p>

13\/03\/2020 11:12 (sandra)<\/b>having trouble sourcing the light <\/p>

19\/06\/2020 15:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44304","activity_ticket_id":"44160","ticket_reference":"HDT45241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door not closing properly","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/20","activity_end":"2020-02-26 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53683","activity_notes":"Please raise a work order for Reddan to resolve issue with main door not closing properly.","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44305","activity_ticket_id":"43741","ticket_reference":"HDT44822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate damp in first floor office","ticket_address_1":"1st floor\/2nd floor","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/20","activity_end":"2020-03-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53684","activity_notes":"to investigate the damp in the first floor office. The contact is Kat Pierce of Runaway Entertainment, ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2020 12:17 (sandra )<\/b>(Ticket Closed)<\/p>

13\/02\/2020 10:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/02\/2020 10:27 (sandra)<\/b>client wants us to remove items infront of radiator and then check radiator for leaks.<\/p>

13\/02\/2020 15:30 (sandra)<\/b>wednesday at 10 am to remove cabinets and look at radiator<\/p>

18\/02\/2020 15:27 (sandra)<\/b>(Placed On Hold) The tenant is no longer available to proceed with the appointment tomorrow at 10am - can we put this on hold until a new date and time are confirmed?<\/p>

25\/02\/2020 11:31 (sandra)<\/b>Hi removed all files to gain access to rad found lot's of old water damage on wall from the window above the leak and found a waste pipe lose on outside down pipe and fixed. Removed skirting below the rad and all exposed pipework. its bone dry only way to rule out the pipe work is to cut a hatch in meeting room below to be sure <\/p>

25\/02\/2020 11:37 (sandra )<\/b>(Ticket Closed)<\/p>

25\/02\/2020 11:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/02\/2020 11:51 (sandra)<\/b>hatch to be inserted into 1st floor ceiling for further investigation<\/p>

26\/02\/2020 11:25 (sandra)<\/b>Access has been arranged with Tenant for 10am Friday 6th March. Mike is aware<\/p>

12\/03\/2020 09:46 (sandra)<\/b>Stephen to let us know when we can attend<\/p>

13\/03\/2020 10:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44306","activity_ticket_id":"44161","ticket_reference":"HDT45242","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing properly","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/20","activity_end":"2020-02-26 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53685","activity_notes":"Please raise a work order for Reddan to resolve issue with main door not closing properly.","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44307","activity_ticket_id":"44162","ticket_reference":"HDT45243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak coming into common parts ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/20","activity_end":"2020-02-26 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53686","activity_notes":"leak coming into common parts outside Flat 3","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2020 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44308","activity_ticket_id":"44163","ticket_reference":"HDT45244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LIST OF WORKS ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"26\/02\/20","activity_end":"2020-02-26 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53687","activity_notes":"ONLY CARRY OUT QUICK FIXES","activity_timesheet":"1","ticket_notes_combined":"

26\/02\/2020 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44309","activity_ticket_id":"44164","ticket_reference":"HDT45245","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"revolving doors ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"26\/02\/20","activity_end":"2020-02-26 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53688","activity_notes":"revolving doors not working ","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2020 15:17 (sandra)<\/b>PARTS ON ORDER <\/p>

05\/03\/2020 15:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44310","activity_ticket_id":"44155","ticket_reference":"HDT45236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light fitting hanging ","ticket_address_1":"Flat 4","ticket_address_2":"Horse and Dolphin","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/20","activity_end":"2020-02-26 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53689","activity_notes":"light fitting hangingBoiler Cupboard door not securing Could not find a CO2 Alarm in boiler cupboard ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2020 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44311","activity_ticket_id":"44163","ticket_reference":"HDT45244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"LIST OF WORKS ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/20","activity_end":"2020-02-26 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53690","activity_notes":"ONLY CARRY OUT QUICK FIXESWalls need painting. There are chipped corners and marks on wall.Water stains in bed area Kitchen 1) Dishwasher panel cracked. Working ok 2) Extractor fan. Cover missing on light3) Bit missing on corner of extractor fan4) Cracked plastic shelves in fridge5) Oven not secure 6) Light in oven not working7) Lights under counter not working 8) Above counter cupboard doors need adjusting 9) Plinth needs refixing 10) Pipe cover below boiler needs securing11) Slight crack on outer door outside. By handleUnable to do anything with this12) Timber blown by boiler. On worktop13) Soap dispenser in wash machine. Unable to close14) Pressure low on boiler. Unable to check heatingBed area 1) Skirting silicone redoing 2) Light switch not working. Two way???Patio 1) Rope lights around handrail needs removing 2) Slight movement on handrail. Needs tightening up 3) Red paints marks on floor inside White marks on patio outside4) Dead plants in pots Hallway 1) Rubber missing on door stop. Needs newBathroom 1) Toilet seat loose 2) Toilet roll holder loose 3) Missing handles on window. Screw holes filled over. This makes window difficult to open 4) Door handle needs refixing 5) Shower outlet blocked 6) Vent axia not working. Moisture controlled??7) Small chip on bottom on mirror door","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2020 16:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44312","activity_ticket_id":"44165","ticket_reference":"HDT45246","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"lights out ","ticket_address_1":"41 Eastcheap","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/02\/20","activity_end":"2020-02-26 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53691","activity_notes":"Could someone come to change some lightbulbs above the kitchen table (we have the bulbs)Ive got some more lights that need to be changed ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 09:12 (sandra)<\/b>Replace blown lamps and move kitchen towel holder<\/p>

02\/03\/2020 12:20 (jane)<\/b>Tap on order, 2 days lead-time <\/p>

09\/03\/2020 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44313","activity_ticket_id":"44165","ticket_reference":"HDT45246","ticket_client":"1893","client_name":"Numerix Software Ltd","ticket_title":"lights out ","ticket_address_1":"41 Eastcheap","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3M1DT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53692","activity_notes":"Could someone come to change some lightbulbs above the kitchen table (we have the bulbs)Also, the mixer tap at the sink is just about constantly dripping and very difficult to turn the taps off. ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 09:12 (sandra)<\/b>Replace blown lamps and move kitchen towel holder<\/p>

02\/03\/2020 12:20 (jane)<\/b>Tap on order, 2 days lead-time <\/p>

09\/03\/2020 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44314","activity_ticket_id":"44166","ticket_reference":"HDT45247","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical issues ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/02\/20","activity_end":"2020-02-27 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53693","activity_notes":"Both of the lights in the kitchen underneath the cabinets seem to be broken. Also the light outside the flat is flickering. This would be the tiny light above\/below the flat number.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2020 10:34 (sandra)<\/b>book for 28\/02 <\/p>

12\/03\/2020 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44315","activity_ticket_id":"44167","ticket_reference":"HDT45248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make safe the electrics ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/20","activity_end":"2020-02-27 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53694","activity_notes":"To make safe the electrics ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2020 10:54 (sandra)<\/b>booked with keys 28\/2<\/p>

02\/03\/2020 09:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44317","activity_ticket_id":"44168","ticket_reference":"HDT45249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window Leak - Tenant is home for access ","ticket_address_1":"Flat 3.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/20","activity_end":"2020-02-27 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53696","activity_notes":"Window Leak - Tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2020 13:34 (jane)<\/b>Ceiling\/window leak, Temporary repair,cherry picker needed to front elevation.<\/p>

02\/03\/2020 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44318","activity_ticket_id":"44169","ticket_reference":"HDT45250","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/20","activity_end":"2020-02-27 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53697","activity_notes":"To attend to leak ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2020 15:10 (jane)<\/b>Not complete - Attended with FM and can gain access to main roof tomorrow to carry out repairs to roof. <\/p>

28\/02\/2020 12:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44319","activity_ticket_id":"44170","ticket_reference":"HDT45251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak 2No locations into Flat - Tenant is home for access ","ticket_address_1":"Flat C, 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/20","activity_end":"2020-02-27 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53698","activity_notes":"The T at Flat C has reported a leak in 2 locations in his flat. could someone please attend","activity_timesheet":"1","ticket_notes_combined":"

27\/02\/2020 13:29 (jane)<\/b>Repaired leak on toilet, other leak is from the heating pump, heating engineer to attend <\/p>

03\/03\/2020 11:07 (sandra)<\/b>new pump is to be fitted Wednesday 4\/3<\/p>

06\/03\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 12:01 (jane)<\/b>pump installed<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44320","activity_ticket_id":"44143","ticket_reference":"HDT45224","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bathroom flush and faulty lamps ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/20","activity_end":"2020-02-27 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53699","activity_notes":"bathroom flush not working and faulty lamps ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2020 11:32 (jane)<\/b>Flush part on order <\/p>

27\/02\/2020 11:47 (jane)<\/b>Electrician attending today <\/p>

27\/02\/2020 13:36 (jane)<\/b>Driver unit for light on order <\/p>

02\/03\/2020 09:10 (sandra)<\/b>New parts to be sourced<\/p>

02\/03\/2020 12:06 (jane)<\/b>Toilet parts on order, 2 - 4 days leadtime <\/p>

09\/03\/2020 08:53 (jane)<\/b>Replaced flush panel, replaced corner bath shower fitting<\/p>

09\/03\/2020 12:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44321","activity_ticket_id":"44171","ticket_reference":"HDT45252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration following leak ","ticket_address_1":"Donut Time, 96 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/02\/20","activity_end":"2020-02-27 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53700","activity_notes":"Please raise wo for Reddan to attend Donut Time, 96 SA to make good and redecorate stairwell area that was damaged after leak. Works to include amongst other things skimming of walls; making good boxing in and skirting boards etc Matching paint colour code will be given by tenant ","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44322","activity_ticket_id":"44172","ticket_reference":"HDT45253","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st Floor Gents Sink - leak from sink plughole ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1`","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/20","activity_end":"2020-02-27 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53701","activity_notes":"1st Floor Gents Sink - leak from sink plughole ","activity_timesheet":"1","ticket_notes_combined":"

27\/02\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44323","activity_ticket_id":"44173","ticket_reference":"HDT45254","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Townhouse, 38 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/20","activity_end":"2020-02-27 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53702","activity_notes":"The blind in my brother's room (third floor back bedroom) has broken. Also the toilet seat in the big bathroom on the second floor has come off its anchor on one side and I just can;t see how to reattach it. ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2020 15:21 (jane)<\/b>Blind on order <\/p>

28\/02\/2020 10:03 (sandra)<\/b>Fixed toilet seat new blind needed<\/p>

05\/03\/2020 14:24 (sandra)<\/b>asked for access friday <\/p>

09\/03\/2020 11:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44324","activity_ticket_id":"44170","ticket_reference":"HDT45251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak 2No locations into Flat - Tenant is home for access ","ticket_address_1":"Flat C, 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/20","activity_end":"2020-03-06 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53703","activity_notes":"Leak on heating pumpMr Hills - 07860 380 000","activity_timesheet":null,"ticket_notes_combined":"

27\/02\/2020 13:29 (jane)<\/b>Repaired leak on toilet, other leak is from the heating pump, heating engineer to attend <\/p>

03\/03\/2020 11:07 (sandra)<\/b>new pump is to be fitted Wednesday 4\/3<\/p>

06\/03\/2020 16:02 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 12:01 (jane)<\/b>pump installed<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44325","activity_ticket_id":"44174","ticket_reference":"HDT45255","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To supply landline phone with caller ID to site ","ticket_address_1":"17B Curzon Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/20","activity_end":"2020-02-27 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53704","activity_notes":"To supply landline phone with caller ID to site ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2020 15:00 (jane)<\/b>New Phone on order <\/p>

02\/03\/2020 09:09 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44326","activity_ticket_id":"44175","ticket_reference":"HDT45256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door closer has broken ","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/20","activity_end":"2020-02-27 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53705","activity_notes":"The door closer at 48 is broken again, could we get someone over","activity_timesheet":"1","ticket_notes_combined":"

28\/02\/2020 08:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44327","activity_ticket_id":"44176","ticket_reference":"HDT45257","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To decorate bathroom ceiling in Flat 6 following leak from above ","ticket_address_1":"Flat 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/04\/20","activity_end":"2020-04-14 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53706","activity_notes":"To decorate bathroom ceiling in Flat 6 following leak from above To advise Molly of when attending ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2020 10:38 (sandra)<\/b>to be scheduled <\/p>

12\/03\/2020 11:26 (sandra)<\/b>delayed until 14th April as guest is in situ<\/p>

29\/10\/2020 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44328","activity_ticket_id":"44177","ticket_reference":"HDT45258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/20","activity_end":"2020-02-28 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53707","activity_notes":"Boiler is down. No heating- Faulty fridge lights- Bathroom mirror lights are not working- Slight wall crack (in the living room middle window) Please make good. See attached picture.Hi Sandra\/Jane, please collect keys from site office for access from 11.30am onwards.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 09:14 (sandra)<\/b>parts needed for boiler, fridge light replaced, further information needed on crack in wall and parts for mirror light to be ordered <\/p>

03\/03\/2020 11:06 (sandra)<\/b>leak on the manafoldneed new appointment <\/p>

13\/03\/2020 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:14 (jane)<\/b>manifold repair<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44329","activity_ticket_id":"44178","ticket_reference":"HDT45259","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"shelving - 5th March ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/20","activity_end":"2020-03-05 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53708","activity_notes":"Can I please book someone is to take the shelves down in our reception area on Thursday 5th March (in the morning)?Can I also book someone to come and put them back up on the Monday 9th as early as possible in the morning please?","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 09:33 (sandra)<\/b>Removed shelving <\/p>

10\/03\/2020 09:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44330","activity_ticket_id":"44179","ticket_reference":"HDT45260","ticket_client":"1961","client_name":"August Equity","ticket_title":"lights out","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"(August Equity LLP)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/20","activity_end":"2020-05-01 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53709","activity_notes":"I need to report 5 lights have gone out in our offices, if some one could come and replace them please.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 09:11 (sandra)<\/b>Replace blown lamps in 5 light fitting and order replacement ballest for fitting in comms room<\/p>

12\/03\/2020 10:13 (sandra)<\/b>office is closed for at least a week<\/p>

24\/07\/2020 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44331","activity_ticket_id":"44180","ticket_reference":"HDT45261","ticket_client":"1838","client_name":"Production Resource Group","ticket_title":"heating\/air conditioning","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"(PRG)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/02\/20","activity_end":"2020-02-28 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53710","activity_notes":" We have a Daikin heating\/air conditioning system in our office on the 1st floor at 77 St Martins Lane which is currently not pumping out an awful lot of heat. All of the control panels say it is time to clean the filter so Im wondering if that is the problem. To my knowledge they were last serviced by one of your guys in 2018.Would it be possible for an engineer to come out to do this for us?","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2020 13:07 (jane)<\/b>Programmed in for Wednesday 11th March at 9:30am<\/p>

12\/03\/2020 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44332","activity_ticket_id":"44181","ticket_reference":"HDT45262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 2","ticket_address_2":"61a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"28\/02\/20","activity_end":"2020-02-28 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53711","activity_notes":"Could you please attend and look at the intercom at Flat 2, 61a Chandos Place ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2020 10:38 (sandra)<\/b>attending today 28\/02<\/p>

03\/03\/2020 15:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44333","activity_ticket_id":"44182","ticket_reference":"HDT45263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower\/toilet ","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/20","activity_end":"2020-02-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53712","activity_notes":"Could we please attend to look at the shower\/ Toilet drainage here? Please attend with keys ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2020 10:39 (sandra)<\/b>attending today <\/p>

02\/03\/2020 08:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44334","activity_ticket_id":"42832","ticket_reference":"HDT43913","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - ignore","ticket_address_1":"438 Southchurch Road","ticket_address_2":"","ticket_town":"Southend-on-Sea","ticket_county":"Essex","ticket_postcode":"SS1 2QA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"21","resource_name":"korweb","activity_start":"13\/08\/18","activity_end":"2018-08-13 11:08:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"53713","activity_notes":"Test ticket - ignore","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44335","activity_ticket_id":"42832","ticket_reference":"HDT43913","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - ignore","ticket_address_1":"438 Southchurch Road","ticket_address_2":"","ticket_town":"Southend-on-Sea","ticket_county":"Essex","ticket_postcode":"SS1 2QA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"21","resource_name":"korweb","activity_start":"28\/02\/20","activity_end":"2020-02-28 11:09:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"53714","activity_notes":"Test ticket - ignore","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44336","activity_ticket_id":"42832","ticket_reference":"HDT43913","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - ignore","ticket_address_1":"438 Southchurch Road","ticket_address_2":"","ticket_town":"Southend-on-Sea","ticket_county":"Essex","ticket_postcode":"SS1 2QA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"21","resource_name":"korweb","activity_start":"28\/02\/20","activity_end":"2020-02-28 11:11:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"53715","activity_notes":"Test ticket - ignore","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2019 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44337","activity_ticket_id":"44153","ticket_reference":"HDT45234","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13452 - Wellington Court ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/20","activity_end":"2020-03-13 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53716","activity_notes":"Roof works and acrypol as to our quotation The gents attending will need an anchor pack as the one in the link below:https:\/\/www.hss.com\/hire\/p\/roof-man-anchor-hire-packRestraint only. You should supply lanyards. This must be in place for the roof works as there is nothing to clip to on Wellington Courts roof.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2020 10:36 (sandra)<\/b>Anchor pack to be supplied <\/p>

09\/03\/2020 09:33 (jane)<\/b>Provisionally booked for Friday 13th March <\/p>

17\/03\/2020 11:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44338","activity_ticket_id":"44183","ticket_reference":"HDT45264","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13459 - 1 Earlham Street - 2nd Floor Toilet Window ","ticket_address_1":"1 Earlham Street - 2nd Floor Toilet Window","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"28\/02\/20","activity_end":"2020-02-28 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53717","activity_notes":"Supply and install 1no 300 x 600mm sandblast double glazed unit with a shaped top2nd floorSash window","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 16:06 (jane)<\/b>Works programmed in for Friday 6th March <\/p>

13\/03\/2020 11:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44339","activity_ticket_id":"43790","ticket_reference":"HDT44871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 2nd March ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/03\/20","activity_end":"2020-03-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53718","activity_notes":"Could we do the ITCs for this first thing in the morning on the 2nd of March? The turn around is only a day so could you also start the small works straight away?","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 08:28 (sandra)<\/b>Oven is brand new and hasn't been used .Smoked because newWashing machine is brand new and hasn't been used Oven Bosch HBNN331EOB\/20 Hob Bosch No data information Extractor cooker hood HBD-KNB2-BFridge Lamona HJA6132 DishwasherBosch No data information Washer\/Dryer Beko WDIC752300F2<\/p>

03\/03\/2020 08:32 (sandra)<\/b>Ordered 3 x LED light fittings with Drivers<\/p>

03\/03\/2020 08:32 (sandra)<\/b>Replaced 1 x Heat alarm 2 x Smoke alarms <\/p>

13\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44340","activity_ticket_id":"44184","ticket_reference":"HDT45265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 28th February - TENANT 4TH","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/20","activity_end":"2020-02-28 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53719","activity_notes":"Can we do the ITCS for flat 2 33 cranbourn today, Roy is aware and got keys ","activity_timesheet":"1","ticket_notes_combined":"

28\/02\/2020 16:41 (sandra )<\/b>(Ticket Closed)<\/p>

02\/03\/2020 08:16 (sandra)<\/b>New T s buying the bedframe, mattress and two lamps from the current tenantPls order a fridge freezer - does it not work at all? Will need cost plsIs the shower tray dangerous?Do we have time to redecorate?Please confirm how many bulbs are changed so can recharge tenantShelley - please see works to be done below - might be quite an expensive inter tenancy works<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44341","activity_ticket_id":"44185","ticket_reference":"HDT45266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tile to be replaced ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/02\/20","activity_end":"2020-02-28 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53720","activity_notes":"tile to be replacedthere is a tile that is cracked in the bathroom entrance and needs to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2020 14:26 (sandra)<\/b>KEYS FOR ACCESS TENANT MOVES IN 2ND WEEK IN MARCH <\/p>

02\/03\/2020 11:21 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2020 14:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2020 14:15 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 16:08 (sandra)<\/b>batteries replaced in smoke alarm <\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44342","activity_ticket_id":"44187","ticket_reference":"HDT45268","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"TOILET IS BLOCKED ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/02\/20","activity_end":"2020-02-28 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53721","activity_notes":"GF toilets is blocked ","activity_timesheet":"1","ticket_notes_combined":"

02\/03\/2020 09:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44343","activity_ticket_id":"44186","ticket_reference":"HDT45267","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To cut two access holes into a ceiling on SATURDAY 7TH MARCH ","ticket_address_1":"TNC","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/03\/20","activity_end":"2020-03-07 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53722","activity_notes":"Please can we book an engineer in for Saturday 7th March (preferably Mark, but if not someone to come to site to meet Mark beforehand) to cut two access holes into a ceIlling by 300sq.","activity_timesheet":"1","ticket_notes_combined":"

04\/03\/2020 11:00 (jane)<\/b>Attended and found where inspection panels are to be fitted, Purchased X2 panels and protective sheeting ready for Saturday,<\/p>

09\/03\/2020 08:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44344","activity_ticket_id":"44189","ticket_reference":"HDT45270","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/13455 - Flat 7, 127 Long Acre ","ticket_address_1":"Flat 7, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/20","activity_end":"2020-02-28 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53723","activity_notes":"Replacement lights to LED ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2020 15:29 (sandra)<\/b>ordered lights and should be in middle of next week <\/p>

05\/03\/2020 08:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44345","activity_ticket_id":"44185","ticket_reference":"HDT45266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tile to be replaced ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/02\/20","activity_end":"2020-02-28 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53724","activity_notes":"- To redec the remaining areas. Jack is aware.","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2020 14:26 (sandra)<\/b>KEYS FOR ACCESS TENANT MOVES IN 2ND WEEK IN MARCH <\/p>

02\/03\/2020 11:21 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2020 14:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2020 14:15 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 16:08 (sandra)<\/b>batteries replaced in smoke alarm <\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44346","activity_ticket_id":"44184","ticket_reference":"HDT45265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 28th February - TENANT 4TH","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"02\/03\/20","activity_end":"2020-03-02 09:12:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"53725","activity_notes":"Can we do the ITCS for flat 2 33 cranbourn today, Roy is aware and got keys ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2020 16:41 (sandra )<\/b>(Ticket Closed)<\/p>

02\/03\/2020 08:16 (sandra)<\/b>New T s buying the bedframe, mattress and two lamps from the current tenantPls order a fridge freezer - does it not work at all? Will need cost plsIs the shower tray dangerous?Do we have time to redecorate?Please confirm how many bulbs are changed so can recharge tenantShelley - please see works to be done below - might be quite an expensive inter tenancy works<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44347","activity_ticket_id":"44190","ticket_reference":"HDT45271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy check list ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/20","activity_end":"2020-03-02 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53726","activity_notes":"Needs decorating?? Bedroom 1) Wooden acorn missing on blind pull cord. L\/H window. 2) R\/H window missing security stops. Knots in blind pull cords 3) Chin up bar being used as clothing hanger. End caps glued to wall. When removed has left holes. See photos 4) Centre light. Remove??5) Bed and headboard left on site 6) Unable to close door and missing grub screw in door handle Kitchen\/Lounge 1) Bulb needs replacing in track2) Under counter lights not working3) Above counter doors need refixing 4) Sink gurgling. Sign of partial blockage5) BADLY DAMAGED FRIDGE FREEZER. PROBABLY NEEDS NEW6) Plinth needs refixing\/securing 7) Neon light not working on oven switch8) Heat damage either side of oven on doors9) Damaged shelfs under sink10) Both windows security stops need refixing 11) L\/H window sash stop needs refining 12) R\/H window damaged glazing bar top sash13) R\/H window sash stop needs refixing 14) Centre light not working and remove light??15) Damaged floor on door entranceHallway 1) Knobs missing on electrical cupboard doors2) Might not working3) Water damage door entrance. Ceiling\/WallBathroom 1) Threshold bar cracked 2) Lights not working 3) Shower door leaking and damaged floor4) CRACK IN SHOWER TRAY and silicone needs redoing.5) Broken\/Cracked shaver socket6) Toilet seat needs securing and adjusting to fit toilet correctly7) CO2 ALARM FITTED IN BATHROOM. This should not be fitted in bathroom as steam compromises the workings of alarm8) Missing security sash stop9) Broken toilet roll holder10) Water stain on ceiling around light11) Harness secure bolt is pushed in. Someone (Child) could get finger trapped inside12) Panel inside boiler cupboard needs refixing ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 09:30 (sandra)<\/b>Replace faulty transformer to kitchen light<\/p>

04\/03\/2020 09:31 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2020 13:44 (sandra)<\/b>all rubbish removed from apartment and disposed off. <\/p>

04\/03\/2020 15:52 (sandra)<\/b>replaced shaver socket <\/p>

05\/03\/2020 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/03\/2020 16:37 (sandra)<\/b>He has mentioned all below but is worried he will have to pay for these items when he leaves.He is complaining about.....Damaged wooden flooring CAN DO NOTHING ABOUT THIS Windows are dirty WOULD LIKE THESE CLEANEDBottom of doors damaged.NEEDS PAINTINGWalls requiring painting.Would like this done when he goes away 8th April Lights under counter Are working but 2 x missing glass covers This I did not notice when doing the checks Under cabinet grease marks Wasn't cleaned Food or drink stain on wall Oven. Oven does not close 100% and slight gap. This has cause damage to either side of oven on cupboard doors which has been made goodSprings not correct but I can not put them in place. THIS LOOKS LIKE IT HAS BEEN LIKE THIS FOR A LONG TIME. Appliance engineer required<\/p>

09\/03\/2020 16:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44348","activity_ticket_id":"44191","ticket_reference":"HDT45272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water or heating ","ticket_address_1":"Flat 1B","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/20","activity_end":"2020-03-02 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53727","activity_notes":"no hot water or heating ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2020 08:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44349","activity_ticket_id":"44192","ticket_reference":"HDT45273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no hot water or heating ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/20","activity_end":"2020-03-02 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53728","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2020 08:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44350","activity_ticket_id":"44177","ticket_reference":"HDT45258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/20","activity_end":"2020-03-02 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53729","activity_notes":"Boiler is down. No heating- Faulty fridge lights- Bathroom mirror lights are not working- Slight wall crack (in the living room middle window) Please make good. See attached picture.Hi Sandra\/Jane, please collect keys from site office for access from 11.30am onwards.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 09:14 (sandra)<\/b>parts needed for boiler, fridge light replaced, further information needed on crack in wall and parts for mirror light to be ordered <\/p>

03\/03\/2020 11:06 (sandra)<\/b>leak on the manafoldneed new appointment <\/p>

13\/03\/2020 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:14 (jane)<\/b>manifold repair<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44351","activity_ticket_id":"44177","ticket_reference":"HDT45258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53730","activity_notes":"Boiler is down. No heating- Faulty fridge lights- Bathroom mirror lights are not working- Slight wall crack (in the living room middle window) Please make good. See attached picture.Hi Sandra\/Jane, please collect keys from site office for access from 11.30am onwards.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 09:14 (sandra)<\/b>parts needed for boiler, fridge light replaced, further information needed on crack in wall and parts for mirror light to be ordered <\/p>

03\/03\/2020 11:06 (sandra)<\/b>leak on the manafoldneed new appointment <\/p>

13\/03\/2020 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:14 (jane)<\/b>manifold repair<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44352","activity_ticket_id":"44193","ticket_reference":"HDT45274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink","ticket_address_1":"Flat 2","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/03\/20","activity_end":"2020-03-02 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53731","activity_notes":"blocked sinktenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 15:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44353","activity_ticket_id":"44194","ticket_reference":"HDT45275","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/20","activity_end":"2020-03-02 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53732","activity_notes":"Tenant from the above mentioned flat rang again complaining about the exact same issue as last week Monday. They have no hot water again.Could we please have this looked at today and if I can please request the job sheet for the last attendance, it would be great.Tenant asked what exactly was done and Im afraid I dont actually know.Access will be via management keys.Thank you for your help in advance!","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2020 11:05 (sandra)<\/b>ordered spares for the boilerboiler is working <\/p>

13\/03\/2020 13:00 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:19 (jane)<\/b>Boiler repair and 2No TRVs <\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44354","activity_ticket_id":"44177","ticket_reference":"HDT45258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/03\/20","activity_end":"2020-03-02 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53733","activity_notes":"- Slight wall crack (in the living room middle window) Please make good. See attached picture.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 09:14 (sandra)<\/b>parts needed for boiler, fridge light replaced, further information needed on crack in wall and parts for mirror light to be ordered <\/p>

03\/03\/2020 11:06 (sandra)<\/b>leak on the manafoldneed new appointment <\/p>

13\/03\/2020 11:20 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:14 (jane)<\/b>manifold repair<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44355","activity_ticket_id":"44195","ticket_reference":"HDT45276","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/20","activity_end":"2020-03-02 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53734","activity_notes":"Could we please have an electrician to visit flat 4, 126 LA today to take a look at an issue?Tenant says all of the kitchen appliances and some living room sockets arent working. He flipped the circuit breaker back on and it immediately flipped off.Please let me know when (time slot is good enough) someone will be able to attend so I can advise the tenant. Tenant might be at home at the time of the visit but please do collect keys, just in case.","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 15:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44356","activity_ticket_id":"44196","ticket_reference":"HDT45277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"supply a dehumidifier","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/20","activity_end":"2020-05-01 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53735","activity_notes":"supply a dehumidifierPlease raise wo for Reddan to attend 15a LNS with dehumidifier to help dry out walls","activity_timesheet":"1","ticket_notes_combined":"

09\/03\/2020 15:04 (sandra)<\/b>supplied <\/p>

12\/03\/2020 12:30 (sandra)<\/b>dehumidifier has been supplied <\/p>

11\/05\/2020 12:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44357","activity_ticket_id":"44188","ticket_reference":"HDT45269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken tap","ticket_address_1":"Flat 4","ticket_address_2":"18 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/03\/20","activity_end":"2020-03-02 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53736","activity_notes":"Please attend site to investigate and repair broken kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2020 15:46 (sandra)<\/b>tap to be sourced <\/p>

11\/03\/2020 09:40 (sandra)<\/b>fed back to client that brass tap which is not like to like to be ordered or give us the specificiation<\/p>

13\/03\/2020 14:13 (sandra)<\/b>emailed for spares. 5 week lead time. asked for information <\/p>

17\/03\/2020 11:40 (sandra)<\/b>link for tap sent to jane to order <\/p>

24\/03\/2020 09:54 (sandra )<\/b>(Ticket Closed)<\/p>

24\/03\/2020 09:55 (sandra)<\/b>Jane has done a price <\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44358","activity_ticket_id":"44197","ticket_reference":"HDT45278","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drainage","ticket_address_1":"Mews 3","ticket_address_2":"19\/21 Wimpole Mews ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1G","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/03\/20","activity_end":"2020-03-03 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53737","activity_notes":"Can we have a call out early next week as there are problems with Mews 3 with the drainage. If you can advise when this can be attended to please as the on site House Manager will need to be in attendance along with the contractor for Mew 3 for access?","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 15:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44359","activity_ticket_id":"44198","ticket_reference":"HDT45279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak and bulbs ","ticket_address_1":"Flat 2","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/20","activity_end":"2020-03-02 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53738","activity_notes":"1. Theres a leak in the corner. Its the same leak that has happened twice over the last year. Could someone please look into this?2. One of the lights has dimmed. Could this be replaced? ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 11:04 (sandra)<\/b>access to the flat above Flat 3 and Flat 2 at the same time just to check the soil pipe<\/p>

04\/03\/2020 09:29 (sandra)<\/b>Replace faulty transformer to kitchen light<\/p>

13\/03\/2020 11:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44360","activity_ticket_id":"44198","ticket_reference":"HDT45279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak and bulbs ","ticket_address_1":"Flat 2","ticket_address_2":"38a William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53739","activity_notes":"1. Theres a leak in the corner. Its the same leak that has happened twice over the last year. Could someone please look into this?2. One of the lights has dimmed. Could this be replaced? ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 11:04 (sandra)<\/b>access to the flat above Flat 3 and Flat 2 at the same time just to check the soil pipe<\/p>

04\/03\/2020 09:29 (sandra)<\/b>Replace faulty transformer to kitchen light<\/p>

13\/03\/2020 11:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44361","activity_ticket_id":"44199","ticket_reference":"HDT45280","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13456 - 94 New Cavendish Street","ticket_address_1":"94 New Cavendish Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/20","activity_end":"2020-04-24 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53740","activity_notes":"To carry out repairs and making good to pointing leaving watertightPlease Note: we will require access into Flat 3 to carry out the above works.","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2020 10:47 (sandra)<\/b>emailed to book in on Monday <\/p>

05\/03\/2020 13:26 (sandra)<\/b>booked for 20th <\/p>

16\/03\/2020 11:46 (sandra)<\/b>This will have to be re-scheduled until after Easter as the tenant is going home whilst this virus is going on and we dont otherwise have access. I will try and get in touch with the owner to see if there is another keyholder in the meantime.<\/p>

09\/07\/2020 13:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44362","activity_ticket_id":"44200","ticket_reference":"HDT45281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/03\/20","activity_end":"2020-03-02 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53741","activity_notes":"Greg Nagel reported that the washing machine in flat 2 is not working as it is stuck on a program and as a result he cannot get the door open. ","activity_timesheet":"1","ticket_notes_combined":"

09\/03\/2020 15:09 (sandra)<\/b>door parts ordered <\/p>

12\/03\/2020 17:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44363","activity_ticket_id":"44201","ticket_reference":"HDT45282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine is not working ","ticket_address_1":"Flat 1B","ticket_address_2":"68 Shaftesbury avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"02\/03\/20","activity_end":"2020-03-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53742","activity_notes":"Washing machine is not working, it is displaying an error message regarding the tap, tenant has recently moved in. Recommended Solution: Washing machine is not working, it is displaying an error message regarding the tap, tenant has recently moved in. ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2020 13:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44364","activity_ticket_id":"44202","ticket_reference":"HDT45283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"controller ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/20","activity_end":"2020-03-02 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53743","activity_notes":"follow on HDT45473","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2020 11:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44365","activity_ticket_id":"44203","ticket_reference":"HDT45284","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13460 - Seven Dials Market, 35 Earlham Street ","ticket_address_1":"Seven Dials Market, 35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"02\/03\/20","activity_end":"2020-03-02 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53744","activity_notes":"Replacement glass to gate ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44366","activity_ticket_id":"44204","ticket_reference":"HDT45285","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"microwave not working","ticket_address_1":"Flat 3","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"02\/03\/20","activity_end":"2020-03-02 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53745","activity_notes":"Could I kindly ask you to please book you appliance engineer in to take a look at a microwave at the above property?According to the tenant the microwave has been on-and-off working for the past two months, but now the breaking has become far more frequent.It is a Brushed metal effect Bosch microwave, model number: HMT75M651B.","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 15:29 (sandra)<\/b>new control board on order <\/p>

12\/03\/2020 17:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44367","activity_ticket_id":"44180","ticket_reference":"HDT45261","ticket_client":"1838","client_name":"Production Resource Group","ticket_title":"heating\/air conditioning","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"(PRG)","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/20","activity_end":"2020-03-02 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53746","activity_notes":" We have a Daikin heating\/air conditioning system in our office on the 1st floor at 77 St Martins Lane which is currently not pumping out an awful lot of heat. All of the control panels say it is time to clean the filter so Im wondering if that is the problem. To my knowledge they were last serviced by one of your guys in 2018.Would it be possible for an engineer to come out to do this for us?","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2020 13:07 (jane)<\/b>Programmed in for Wednesday 11th March at 9:30am<\/p>

12\/03\/2020 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44368","activity_ticket_id":"43790","ticket_reference":"HDT44871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 2nd March ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/03\/20","activity_end":"2020-03-02 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53747","activity_notes":"Could we do the ITCs for this first thing in the morning on the 2nd of March? The turn around is only a day so could you also start the small works straight away?","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 08:28 (sandra)<\/b>Oven is brand new and hasn't been used .Smoked because newWashing machine is brand new and hasn't been used Oven Bosch HBNN331EOB\/20 Hob Bosch No data information Extractor cooker hood HBD-KNB2-BFridge Lamona HJA6132 DishwasherBosch No data information Washer\/Dryer Beko WDIC752300F2<\/p>

03\/03\/2020 08:32 (sandra)<\/b>Ordered 3 x LED light fittings with Drivers<\/p>

03\/03\/2020 08:32 (sandra)<\/b>Replaced 1 x Heat alarm 2 x Smoke alarms <\/p>

13\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44369","activity_ticket_id":"43166","ticket_reference":"HDT44247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13299 - 26 Rose Street ","ticket_address_1":"26 Rose Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/20","activity_end":"2020-03-02 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53748","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

12\/03\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44370","activity_ticket_id":"43166","ticket_reference":"HDT44247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13299 - 26 Rose Street ","ticket_address_1":"26 Rose Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53749","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

12\/03\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44371","activity_ticket_id":"44205","ticket_reference":"HDT45286","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"List of works - FOR TUESDAY 3RD MARCH ","ticket_address_1":"5-11 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/03\/20","activity_end":"2020-03-02 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53750","activity_notes":"A large vacant unit.-Paint one external wall -Double check all locks within the unit. ","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2020 15:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44372","activity_ticket_id":"44206","ticket_reference":"HDT45287","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water temperature","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/20","activity_end":"2020-03-02 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53751","activity_notes":"Whilst also onsite, our engineer noted that the basement Gents WC has low water temperatures. In order to adequately and efficiently eliminate the proliferation of microbiological activity in Hot Water systems, temperatures from storage cylinders\/calorifiers need to consistently achieve >60C at the Flow in order to maintain temperatures in excess of 50C at the associated outlets.In this instance, we would advise that you notify your approved plumbing contractor with the view to instructing them to increase thermostatic settings on the associated HWS production, and we will monitor on-going temperature trends during our next visit.","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 13:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44373","activity_ticket_id":"44207","ticket_reference":"HDT45288","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water temperature","ticket_address_1":"4 Margaret Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/20","activity_end":"2020-03-02 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53752","activity_notes":"Whilst also onsite, our engineer noted that the ground floor WC and 2nd floor WC has low water temperatures. In order to adequately and efficiently eliminate the proliferation of microbiological activity in Hot Water systems, temperatures from storage cylinders\/calorifiers need to consistently achieve >60C at the Flow in order to maintain temperatures in excess of 50C at the associated outlets.In this instance, we would advise that you notify your approved plumbing contractor with the view to instructing them to increase thermostatic settings on the associated HWS production, and we will monitor on-going temperature trends during our next visit. ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 13:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44374","activity_ticket_id":"44200","ticket_reference":"HDT45281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"02\/03\/20","activity_end":"2020-03-02 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53753","activity_notes":"Greg Nagel reported that the washing machine in flat 2 is not working as it is stuck on a program and as a result he cannot get the door open. ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 15:09 (sandra)<\/b>door parts ordered <\/p>

12\/03\/2020 17:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44375","activity_ticket_id":"44208","ticket_reference":"HDT45289","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"fitting a TV to the wall","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/20","activity_end":"2020-03-03 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53754","activity_notes":"fitting a TV to the wall ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 15:00 (sandra)<\/b>attended to see what materials are needed to put the TV on the wall. Returning Wednesday to fit with one other <\/p>

04\/03\/2020 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44376","activity_ticket_id":"44209","ticket_reference":"HDT45290","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 1","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/03\/20","activity_end":"2020-03-03 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53755","activity_notes":"Please attend site as guest has reported the intercom is making a weird noise","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2020 17:10 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:12 (jane)<\/b>Attended site as requested and tested the intercom for Flat 1. I could find no apparent fault whilst on site.<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44377","activity_ticket_id":"44210","ticket_reference":"HDT45291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door to be made good ","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/20","activity_end":"2020-03-03 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53756","activity_notes":"Did tenant reported on this door being damaged?Can you please raise a work order for Reddan to make good the black door.Hi Sandra, Travis is aware and is on his way there now.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 09:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44378","activity_ticket_id":"44212","ticket_reference":"HDT45293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 8, 135 Salusbury Road ","ticket_address_2":"Queens Park ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/20","activity_end":"2020-03-10 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53757","activity_notes":"Gas Safety Inspection Flat 8 - Gemma, gemmakay15@yahoo.com, 07870 900961","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2020 17:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44379","activity_ticket_id":"44211","ticket_reference":"HDT45292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"Flat 3, 135 Salusbury Road ","ticket_address_2":"Queens Park ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/20","activity_end":"2020-03-10 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53758","activity_notes":"Gas Safety Inspection Flat 3 - Natalia, nakoxi@gmail.com, 07454 373787","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2020 17:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44380","activity_ticket_id":"43166","ticket_reference":"HDT44247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13299 - 26 Rose Street ","ticket_address_1":"26 Rose Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"03\/03\/20","activity_end":"2020-03-03 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53759","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

12\/03\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44381","activity_ticket_id":"43790","ticket_reference":"HDT44871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 2nd March ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/20","activity_end":"2020-03-03 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53760","activity_notes":"Could we do the ITCs for this first thing in the morning on the 2nd of March? The turn around is only a day so could you also start the small works straight away?","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2020 08:28 (sandra)<\/b>Oven is brand new and hasn't been used .Smoked because newWashing machine is brand new and hasn't been used Oven Bosch HBNN331EOB\/20 Hob Bosch No data information Extractor cooker hood HBD-KNB2-BFridge Lamona HJA6132 DishwasherBosch No data information Washer\/Dryer Beko WDIC752300F2<\/p>

03\/03\/2020 08:32 (sandra)<\/b>Ordered 3 x LED light fittings with Drivers<\/p>

03\/03\/2020 08:32 (sandra)<\/b>Replaced 1 x Heat alarm 2 x Smoke alarms <\/p>

13\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44382","activity_ticket_id":"44213","ticket_reference":"HDT45294","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"mouse proofing holes","ticket_address_1":"1st & 2nd Floor ","ticket_address_2":"111 Harley Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/03\/20","activity_end":"2020-03-09 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53761","activity_notes":"Can we have a call out to have a look at the first floor behind the sink on the first floor in regards to pest control and blocking holes please asap","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 10:40 (sandra)<\/b>awaiting access <\/p>

05\/03\/2020 10:57 (sandra)<\/b>BOOKED FOR THURSDAY MORNING <\/p>

06\/03\/2020 10:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44383","activity_ticket_id":"43166","ticket_reference":"HDT44247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13299 - 26 Rose Street ","ticket_address_1":"26 Rose Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/03\/20","activity_end":"2020-03-03 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53762","activity_notes":"Faulty intercom","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

12\/03\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44384","activity_ticket_id":"44190","ticket_reference":"HDT45271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy check list ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/03\/20","activity_end":"2020-03-03 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53763","activity_notes":"lights","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 09:30 (sandra)<\/b>Replace faulty transformer to kitchen light<\/p>

04\/03\/2020 09:31 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2020 13:44 (sandra)<\/b>all rubbish removed from apartment and disposed off. <\/p>

04\/03\/2020 15:52 (sandra)<\/b>replaced shaver socket <\/p>

05\/03\/2020 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/03\/2020 16:37 (sandra)<\/b>He has mentioned all below but is worried he will have to pay for these items when he leaves.He is complaining about.....Damaged wooden flooring CAN DO NOTHING ABOUT THIS Windows are dirty WOULD LIKE THESE CLEANEDBottom of doors damaged.NEEDS PAINTINGWalls requiring painting.Would like this done when he goes away 8th April Lights under counter Are working but 2 x missing glass covers This I did not notice when doing the checks Under cabinet grease marks Wasn't cleaned Food or drink stain on wall Oven. Oven does not close 100% and slight gap. This has cause damage to either side of oven on cupboard doors which has been made goodSprings not correct but I can not put them in place. THIS LOOKS LIKE IT HAS BEEN LIKE THIS FOR A LONG TIME. Appliance engineer required<\/p>

09\/03\/2020 16:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44385","activity_ticket_id":"44208","ticket_reference":"HDT45289","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"fitting a TV to the wall","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/03\/20","activity_end":"2020-03-03 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53764","activity_notes":"fitting a TV to the wall ","activity_timesheet":"1","ticket_notes_combined":"

03\/03\/2020 15:00 (sandra)<\/b>attended to see what materials are needed to put the TV on the wall. Returning Wednesday to fit with one other <\/p>

04\/03\/2020 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44386","activity_ticket_id":"43166","ticket_reference":"HDT44247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13299 - 26 Rose Street ","ticket_address_1":"26 Rose Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/03\/20","activity_end":"2020-03-03 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53765","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

12\/03\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44387","activity_ticket_id":"44197","ticket_reference":"HDT45278","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drainage","ticket_address_1":"Mews 3","ticket_address_2":"19\/21 Wimpole Mews ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1G","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/20","activity_end":"2020-03-03 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53766","activity_notes":"Can we have a call out early next week as there are problems with Mews 3 with the drainage. If you can advise when this can be attended to please as the on site House Manager will need to be in attendance along with the contractor for Mew 3 for access?","activity_timesheet":"1","ticket_notes_combined":"

03\/03\/2020 15:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44388","activity_ticket_id":"44216","ticket_reference":"HDT45297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check the electrics to the lights\/vent","ticket_address_1":"Flat 4","ticket_address_2":"7-9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/03\/20","activity_end":"2020-03-03 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53767","activity_notes":"as per our conversation Can you please attend to flat 4, 7-9 Charing cross as they have lost power to their bathroom light and vent. ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 09:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44389","activity_ticket_id":"44217","ticket_reference":"HDT45298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"towel rail not working ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/20","activity_end":"2020-03-04 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53768","activity_notes":"towel rail not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 15:10 (sandra)<\/b>parts ordered <\/p>

13\/03\/2020 13:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44390","activity_ticket_id":"44218","ticket_reference":"HDT45299","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Water leak into 3rd floor - Cherry picker required to high level gulley - FOR THURSDAY 12TH MARCH ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"04\/03\/20","activity_end":"2020-03-04 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53769","activity_notes":"Water leak into 3rd floor - Cherry picker required to high level gulley - FOR TUESDAY 10TH MARCH ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 10:59 (sandra)<\/b>Thursday <\/p>

12\/03\/2020 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44391","activity_ticket_id":"44219","ticket_reference":"HDT45300","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Moss removal on window cill at 2nd floor level - FOR THURSDAY 12TH MARCH - VIA CHERRY PICKER ","ticket_address_1":"Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"04\/03\/20","activity_end":"2020-03-04 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53770","activity_notes":"Moss removal on window cill at 2nd floor level - FOR TUESDAY 10TH MARCH - VIA CHERRY PICKER ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 11:01 (sandra)<\/b>thursday <\/p>

12\/03\/2020 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44392","activity_ticket_id":"44220","ticket_reference":"HDT45301","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"Boiler Service","ticket_address_1":"Flat 5","ticket_address_2":"12 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/20","activity_end":"2020-03-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53771","activity_notes":"Boiler service ","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2020 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44393","activity_ticket_id":"44221","ticket_reference":"HDT45302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink","ticket_address_1":"Flat 3.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/03\/20","activity_end":"2020-03-04 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53772","activity_notes":"blocked sink ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 15:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44394","activity_ticket_id":"44222","ticket_reference":"HDT45303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13473 - Flat 2, 33 Cranbourn Street ","ticket_address_1":"Flat 2, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/20","activity_end":"2020-03-20 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53773","activity_notes":"Replacement integrated fridge freezer ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 10:40 (sandra)<\/b>expected monday tuesday next week <\/p>

17\/03\/2020 11:41 (sandra)<\/b>emailed cooker centre to see if it has been delivered <\/p>

18\/03\/2020 12:09 (sandra)<\/b>Ready to pick up and paid for <\/p>

19\/03\/2020 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44395","activity_ticket_id":"44223","ticket_reference":"HDT45304","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Push button ","ticket_address_1":"96\/100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/20","activity_end":"2020-03-04 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53774","activity_notes":"push button doesnt work ","activity_timesheet":"1","ticket_notes_combined":"

04\/03\/2020 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44396","activity_ticket_id":"44224","ticket_reference":"HDT45305","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"maglock has come loose ","ticket_address_1":"Tokyo Diner","ticket_address_2":"2 Newport Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/03\/20","activity_end":"2020-03-04 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53775","activity_notes":"maglock does not release the doortenant has taken it off to get out the door ","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2020 17:10 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:15 (jane)<\/b>04.03.20Attended site as requested and traced the problem to a faulty code lock on the staff door. I am to return to site with a replacement.05.03.20Returned to site and replaced the faulty code lock. Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44397","activity_ticket_id":"44225","ticket_reference":"HDT45306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/03\/20","activity_end":"2020-03-04 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53776","activity_notes":"Could you please attend to flat 2 79 St Martins Lane and complete the ITCs today? Can we please be quoted and invoiced separately for the cost of the clearing of belongings and the redecoration of the hall please where the dirt is the worst,to charge back the tenant. ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 15:54 (sandra)<\/b>new TRV ordered <\/p>

05\/03\/2020 15:12 (sandra)<\/b>Replaced towel rail element and trv<\/p>

06\/03\/2020 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44398","activity_ticket_id":"44226","ticket_reference":"HDT45307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door is jammed ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/20","activity_end":"2020-03-04 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53777","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: The red main door is jammed and not closing properly.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 14:52 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44399","activity_ticket_id":"44227","ticket_reference":"HDT45308","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out ","ticket_address_1":"Quantic House ","ticket_address_2":"College Parade, Salusbury Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"04\/03\/20","activity_end":"2020-03-04 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53778","activity_notes":"Please attend site to rectify the outdoor car park lighting and outdoor building lighting as it is not working","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 13:17 (sandra)<\/b>booked for Monday <\/p>

10\/03\/2020 09:55 (sandra)<\/b>BOOKED FOR WEDNESDAY <\/p>

17\/03\/2020 15:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44400","activity_ticket_id":"44228","ticket_reference":"HDT45309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks -16th March ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/20","activity_end":"2020-03-16 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53779","activity_notes":"inter-tenancy checks - 6th March","activity_timesheet":"1","ticket_notes_combined":"

17\/03\/2020 10:16 (sandra )<\/b>(Ticket Closed)<\/p>

20\/05\/2020 15:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/05\/2020 15:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44401","activity_ticket_id":"44229","ticket_reference":"HDT45310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecorating ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/03\/20","activity_end":"2020-03-04 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53780","activity_notes":"Now that the repairs to the flue has been completed, can we have Dean to redec the leak stained areas.I think it's just along the hallway ceiling.Please arrange date\/time and I shall arranged access.","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2020 09:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44402","activity_ticket_id":"44230","ticket_reference":"HDT45311","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"service the ventilation unit","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/03\/20","activity_end":"2020-03-04 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53781","activity_notes":"Please raise a work order for Reddan to service the ventilation unit.. Please confirm with him date of attendance.","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 09:33 (sandra )<\/b>(Ticket Closed)<\/p>

12\/03\/2020 13:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2020 13:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44403","activity_ticket_id":"43178","ticket_reference":"HDT44259","ticket_client":"2090","client_name":"Birkenstock","ticket_title":"MDR\/JH\/13297 - 48 Neal Street ","ticket_address_1":"48 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"04\/03\/20","activity_end":"2020-03-04 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53782","activity_notes":"Replacement door ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 11:06 (sandra)<\/b>door to be ordered<\/p>

07\/01\/2020 12:35 (sandra)<\/b>ordered <\/p>

28\/02\/2020 15:33 (jane)<\/b>Programmed in for Wednesday 4th March at 8am <\/p>

05\/03\/2020 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44404","activity_ticket_id":"44218","ticket_reference":"HDT45299","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Water leak into 3rd floor - Cherry picker required to high level gulley - FOR THURSDAY 12TH MARCH ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/20","activity_end":"2020-03-12 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53783","activity_notes":"Water leak into 3rd floor - Cherry picker required to high level gulley - FOR TUESDAY 10TH MARCH ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 10:59 (sandra)<\/b>Thursday <\/p>

12\/03\/2020 09:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44405","activity_ticket_id":"44219","ticket_reference":"HDT45300","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Moss removal on window cill at 2nd floor level - FOR THURSDAY 12TH MARCH - VIA CHERRY PICKER ","ticket_address_1":"Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/20","activity_end":"2020-03-12 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53784","activity_notes":"Moss removal on window cill at 2nd floor level - FOR TUESDAY 10TH MARCH - VIA CHERRY PICKER ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 11:01 (sandra)<\/b>thursday <\/p>

12\/03\/2020 09:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44406","activity_ticket_id":"44117","ticket_reference":"HDT45198","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13413 - 4 Matthew Parker Street - OUT OF HOURS OPTION","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/20","activity_end":"2020-03-14 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53785","activity_notes":"Window repairs ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 14:14 (jane)<\/b>Programmed in for Saturday 14th March <\/p>

16\/03\/2020 15:36 (sandra)<\/b>First floor complete,53 windows,H&S Quote completed.<\/p>

20\/03\/2020 10:22 (sandra)<\/b>returning 21st <\/p>

23\/03\/2020 09:36 (sandra)<\/b>client does not want Ground and lower floor <\/p>

23\/03\/2020 09:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44407","activity_ticket_id":"43165","ticket_reference":"HDT44246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13298 - 4 Gerrard Street ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"05\/03\/20","activity_end":"2020-03-05 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53786","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

04\/03\/2020 14:15 (jane)<\/b>Programmed in for Thursday 5th March <\/p>

06\/03\/2020 15:23 (sandra )<\/b>(Ticket Closed)<\/p>

09\/03\/2020 12:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2020 10:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44408","activity_ticket_id":"44231","ticket_reference":"HDT45312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"carbon monoxide detector faulty ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/20","activity_end":"2020-03-04 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53787","activity_notes":"Hi Sandra, tenant is in for access tomorrow morning. Please let me know what time.","activity_timesheet":"1","ticket_notes_combined":"

05\/03\/2020 14:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44409","activity_ticket_id":"44225","ticket_reference":"HDT45306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/03\/20","activity_end":"2020-03-04 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53788","activity_notes":"Could you please attend to flat 2 79 St Martins Lane and complete the ITCs today? Can we please be quoted and invoiced separately for the cost of the clearing of belongings and the redecoration of the hall please where the dirt is the worst,to charge back the tenant. ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 15:54 (sandra)<\/b>new TRV ordered <\/p>

05\/03\/2020 15:12 (sandra)<\/b>Replaced towel rail element and trv<\/p>

06\/03\/2020 10:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44410","activity_ticket_id":"44232","ticket_reference":"HDT45313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The heating is not working - FOR THIS AFTERNOON ","ticket_address_1":"Flat 2, 49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/20","activity_end":"2020-03-04 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53789","activity_notes":"The heating is not working Jackie - Clarendon - 01784 489 203","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44411","activity_ticket_id":"44233","ticket_reference":"HDT45314","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"lock needs changing ","ticket_address_1":"3 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"05\/03\/20","activity_end":"2020-03-05 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53790","activity_notes":"lock needs changing ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44412","activity_ticket_id":"44234","ticket_reference":"HDT45315","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Redecoration works ","ticket_address_1":"19 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/03\/20","activity_end":"2020-03-05 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53791","activity_notes":"ground floor wall to make good holes and paint walls only. ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 09:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44413","activity_ticket_id":"43165","ticket_reference":"HDT44246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13298 - 4 Gerrard Street ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/20","activity_end":"2020-03-05 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53792","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion.","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

04\/03\/2020 14:15 (jane)<\/b>Programmed in for Thursday 5th March <\/p>

06\/03\/2020 15:23 (sandra )<\/b>(Ticket Closed)<\/p>

09\/03\/2020 12:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2020 10:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44414","activity_ticket_id":"44235","ticket_reference":"HDT45316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower ","ticket_address_1":"Flat 3","ticket_address_2":"60A Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/03\/20","activity_end":"2020-03-05 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53793","activity_notes":"Would it be possible to send someone for my shower? The temperature tap doesnt turn anymore and is stuck at a boiling hot temperature","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 15:53 (sandra)<\/b>New thermostatic shower cartridge to be sourced<\/p>

29\/06\/2020 15:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44415","activity_ticket_id":"44236","ticket_reference":"HDT45317","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"CCTV","ticket_address_1":"Flat 2","ticket_address_2":"Melbourne House ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/03\/20","activity_end":"2020-03-10 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53794","activity_notes":"CCTV to Flat 2","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2020 12:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44416","activity_ticket_id":"44233","ticket_reference":"HDT45314","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"lock needs changing ","ticket_address_1":"3 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/20","activity_end":"2020-03-05 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53795","activity_notes":"lock needs changing ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44417","activity_ticket_id":"44237","ticket_reference":"HDT45318","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom not working ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourne Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/03\/20","activity_end":"2020-03-05 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53796","activity_notes":"joel@joeloverton.comintercom system not working - tenants email above ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 15:05 (sandra)<\/b>parts <\/p>

12\/03\/2020 17:10 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:21 (jane)<\/b>Attended site as requested and traced the problem to a faulty video phone within the flat. I am to return to site with a replacement.06.03.20Returned to site and replaced the video phone. Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44418","activity_ticket_id":"44238","ticket_reference":"HDT45319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House, 116 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/20","activity_end":"2020-03-05 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53797","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2020 11:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44419","activity_ticket_id":"43540","ticket_reference":"HDT44621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/20","activity_end":"2020-03-05 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53798","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 15:57 (sandra)<\/b>Under counter fridge alignment and fixing ect.<\/p>

06\/03\/2020 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44420","activity_ticket_id":"44239","ticket_reference":"HDT45320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"health and safety","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/20","activity_end":"2020-03-05 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53799","activity_notes":"To prevent the spread of flames and smoke, suitable repairs must be made to the riser cupboard (internally) and the ceiling in the common stairwell where a light fitting has been installed. ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 15:56 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44421","activity_ticket_id":"44240","ticket_reference":"HDT45321","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"leak under sink","ticket_address_1":"23 Phillimore Gardens","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/03\/20","activity_end":"2020-03-05 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53800","activity_notes":"leak under sink in kitchen ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 15:11 (sandra)<\/b>Faulty macerator unit under sink, sourced and collected for installation tomorrow<\/p>

06\/03\/2020 15:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44422","activity_ticket_id":"44241","ticket_reference":"HDT45322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/20","activity_end":"2020-03-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53801","activity_notes":"- to carry out boiler remedial works.- to clean or replace 2 filters(air ventilation unit)- to clean 7x ventilation valve \/grille- to block up 2 large Gap\/hole above boiler & kitchen cabinet- to replace lamps (due to high ceiling)","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 15:11 (sandra)<\/b>to be scheduled <\/p>

13\/03\/2020 13:02 (sandra)<\/b>Booked for Monday <\/p>

20\/03\/2020 09:59 (sandra)<\/b>waiting on lighting and these need to be ordered <\/p>

19\/06\/2020 10:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44423","activity_ticket_id":"44242","ticket_reference":"HDT45323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13434 - 12-13 Little Newport Street ","ticket_address_1":"12-13 Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/20","activity_end":"2020-03-05 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53802","activity_notes":"To supply and install a Redlam Door Panic Bolt on the ground floor fire door allowing for either MK1 or MK2 versions, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 10:56 (sandra)<\/b>booked for Tuesday awaiting access via restaurant <\/p>

11\/03\/2020 14:48 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44424","activity_ticket_id":"44244","ticket_reference":"HDT45325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate after water leak damage ","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/03\/20","activity_end":"2020-03-05 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53803","activity_notes":"water leak damage","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2020 09:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44425","activity_ticket_id":"44243","ticket_reference":"HDT45324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"common parts lighting is not working ","ticket_address_1":"3rd floor landing ","ticket_address_2":"39 Wardour Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/20","activity_end":"2020-03-05 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53804","activity_notes":"common parts lighting is not working ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 14:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44426","activity_ticket_id":"44214","ticket_reference":"HDT45295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13461 - Flat 1.3, 16a Rupert Street ","ticket_address_1":"Flat 1.3, 16a Rupert Street","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/03\/20","activity_end":"2020-03-05 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53805","activity_notes":"To isolate supplies to toilet, disconnect, remove and set aside for re-use.To uplift tile flooring throughout bathroom, cart away and dispose of at waste transfer site.Prepare sub-flooring, supply and install new ceramic tiles back to area all to match existing, allow to setfollowed by grout application, clean and buff.Reinstate previously removed toilet and commission.Remove all protection works on completion. ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 15:13 (sandra)<\/b>Removed tiled bathroom floor<\/p>

12\/03\/2020 15:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44427","activity_ticket_id":"44245","ticket_reference":"HDT45326","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"3rd Floor Office ","ticket_address_2":"21\/22 New Row ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/20","activity_end":"2020-03-05 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53806","activity_notes":"leak into office Please attend site ASAP. Leak occuring on 3rd floor coming from the ceiling. Tenant said this has happened a few times in the past. For further details please contact tenant - Steve: 02038748872 Office open till 6 pm","activity_timesheet":"1","ticket_notes_combined":"

06\/03\/2020 08:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44428","activity_ticket_id":"44246","ticket_reference":"HDT45327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting issue ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/03\/20","activity_end":"2020-03-06 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53807","activity_notes":"Please raise a work order for Reddan to attend to resolve lighting issue on 4th floor.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 15:21 (sandra)<\/b>ordered three replacement fittings <\/p>

09\/03\/2020 08:52 (jane)<\/b>Lighting fault 4th floor Ordered 3 x new fittings<\/p>

12\/03\/2020 09:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44429","activity_ticket_id":"44190","ticket_reference":"HDT45271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy check list ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/20","activity_end":"2020-03-06 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53808","activity_notes":"Miki has moved in to the above and says the oven will not close and some lights do not work in the kitchenAnd forgot to tell that the hand shower is leaking. I suppose you need to change it to a new one. ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2020 09:30 (sandra)<\/b>Replace faulty transformer to kitchen light<\/p>

04\/03\/2020 09:31 (sandra )<\/b>(Ticket Closed)<\/p>

04\/03\/2020 13:44 (sandra)<\/b>all rubbish removed from apartment and disposed off. <\/p>

04\/03\/2020 15:52 (sandra)<\/b>replaced shaver socket <\/p>

05\/03\/2020 13:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/03\/2020 16:37 (sandra)<\/b>He has mentioned all below but is worried he will have to pay for these items when he leaves.He is complaining about.....Damaged wooden flooring CAN DO NOTHING ABOUT THIS Windows are dirty WOULD LIKE THESE CLEANEDBottom of doors damaged.NEEDS PAINTINGWalls requiring painting.Would like this done when he goes away 8th April Lights under counter Are working but 2 x missing glass covers This I did not notice when doing the checks Under cabinet grease marks Wasn't cleaned Food or drink stain on wall Oven. Oven does not close 100% and slight gap. This has cause damage to either side of oven on cupboard doors which has been made goodSprings not correct but I can not put them in place. THIS LOOKS LIKE IT HAS BEEN LIKE THIS FOR A LONG TIME. Appliance engineer required<\/p>

09\/03\/2020 16:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44430","activity_ticket_id":"44247","ticket_reference":"HDT45328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13481 - Flat 1, 43 Goodge Street ","ticket_address_1":"Flat 1, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/03\/20","activity_end":"2020-03-06 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53809","activity_notes":"Replacement fridge with freezer compartment ","activity_timesheet":"1","ticket_notes_combined":"

06\/03\/2020 08:27 (sandra)<\/b>on order <\/p>

12\/03\/2020 14:08 (jane)<\/b>Attending too today, via keys <\/p>

13\/03\/2020 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44431","activity_ticket_id":"44248","ticket_reference":"HDT45329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak ","ticket_address_1":"6 Gerard Street ","ticket_address_2":"Feng Shui","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/20","activity_end":"2020-03-06 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53810","activity_notes":"emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2020 08:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44432","activity_ticket_id":"44249","ticket_reference":"HDT45330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak through smoke vent ","ticket_address_1":"Flat 2","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/20","activity_end":"2020-03-06 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53811","activity_notes":"Please let me know an approximate time so I can confirm. The leak isn't visible inside now that it's not raining; will they be accessing the roof via our flat to seal the smoke hood?Thank you","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 15:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44433","activity_ticket_id":"44251","ticket_reference":"HDT45332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13448 - Maple Salon, 24 Newport Court ","ticket_address_1":"Maple Salon, 24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/20","activity_end":"2020-03-06 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53812","activity_notes":"To carry out preparation works to water damage to ceiling and wall.Scrape back, apply stain sealer, fill and make good. Apply 2no coats of emulsion to match on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44434","activity_ticket_id":"44251","ticket_reference":"HDT45332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13448 - Maple Salon, 24 Newport Court ","ticket_address_1":"Maple Salon, 24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/03\/20","activity_end":"2020-03-06 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53813","activity_notes":"To carry out an inspection of the electrics following leak and report back findings with costs ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44435","activity_ticket_id":"44252","ticket_reference":"HDT45333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"open up a locked cupboard ","ticket_address_1":"22 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/20","activity_end":"2020-03-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53814","activity_notes":"open up a locked cupboard ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44436","activity_ticket_id":"44253","ticket_reference":"HDT45334","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"fix chairs ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/20","activity_end":"2020-03-06 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53815","activity_notes":"Please can we get someone out to fix our chairs again, do you have any wood glue maybe so we can glue them?","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 15:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44437","activity_ticket_id":"44254","ticket_reference":"HDT45335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler issues ","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/20","activity_end":"2020-03-06 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53816","activity_notes":"boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 13:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44438","activity_ticket_id":"44255","ticket_reference":"HDT45336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"latch to be fitted ","ticket_address_1":"34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/20","activity_end":"2020-03-06 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53817","activity_notes":"Have the latch on the meter cupboards repaired to ensure the door stays closed.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 12:00 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44439","activity_ticket_id":"44256","ticket_reference":"HDT45337","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"running man sign ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/20","activity_end":"2020-03-06 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53818","activity_notes":"- Install final exit "Running Man" sign at the main entrance \/ exit door for the property","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 11:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44440","activity_ticket_id":"44257","ticket_reference":"HDT45338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"survey of signage ","ticket_address_1":"16a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/20","activity_end":"2020-03-06 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53819","activity_notes":"A full site survey of informational and directional (emergency escape and fire-fighting) signage should be carried out. Any insufficient or missing signage should be replaced or installed as necessary and where required to assist with evacuation in an emergency situation.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 15:02 (sandra)<\/b>signage on order <\/p>

13\/03\/2020 11:05 (sandra)<\/b>booked 13\/01<\/p>

16\/03\/2020 14:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44441","activity_ticket_id":"44258","ticket_reference":"HDT45339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"survey of fire doors ","ticket_address_1":"16a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/20","activity_end":"2020-03-06 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53820","activity_notes":"- It is recommended that a survey of the fire doors on site is carried out to determine which doors require adjustment, intumescent strips or smoke seals adding or replacing; repair holes in the risers with appropriate material to ensure compartmentation is adequate to prevent the spread of smoke through the property. ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 13:06 (sandra)<\/b>This is a list of properties that I require access to complete the roofs.3.03, 8 Gerrard st3, 11 Gerrard st4.1, 52 Shaftesbury ave3, 58 Shaftesbury aveTop floor flat, 62 Shaftesbury ave4, 34 Rupert st<\/p>

09\/03\/2020 15:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44442","activity_ticket_id":"44260","ticket_reference":"HDT45341","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"secure the door ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 ST Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/20","activity_end":"2020-03-06 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53821","activity_notes":"Yes, the door to the small veranda leading off the reception area is not locking. Its the swing door, on the right of the folding and stacking doors. It has a key in it. ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 08:48 (jane )<\/b>(Ticket Closed)<\/p>

09\/03\/2020 08:49 (jane)<\/b>Attended above property and found that the lock , door , are in good order,the reason it won't lock is because the handle needs to be pulled up to activate the multi point locking system and it will then allow you to final lock the door.Door is now locked,<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44443","activity_ticket_id":"44261","ticket_reference":"HDT45342","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13479 - 7a Langley Street","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/20","activity_end":"2020-03-11 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53822","activity_notes":"To allow for a two man team to attend the above site out of normal working hours with all necessary plant, materials and access equipment.Set up mobile scaffold tower, carefully remove 1 metre section of ducting and cap off accordingly as directed.Carry out alteration works to supports to ensure remaining ducting is supported adequately and is safe and secure.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 14:55 (jane)<\/b>FOR WEDNESDAY 11TH MARCH EARLY MORNING <\/p>

11\/03\/2020 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44444","activity_ticket_id":"44261","ticket_reference":"HDT45342","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13479 - 7a Langley Street","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/20","activity_end":"2020-03-11 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53823","activity_notes":"To allow for a two man team to attend the above site out of normal working hours with all necessary plant, materials and access equipment.Set up mobile scaffold tower, carefully remove 1 metre section of ducting and cap off accordingly as directed.Carry out alteration works to supports to ensure remaining ducting is supported adequately and is safe and secure.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 14:55 (jane)<\/b>FOR WEDNESDAY 11TH MARCH EARLY MORNING <\/p>

11\/03\/2020 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44445","activity_ticket_id":"44262","ticket_reference":"HDT45343","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"pipework ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/03\/20","activity_end":"2020-03-06 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53824","activity_notes":"- Mains pipework dead ends were identified. Dead ends provide areas of pipework where water can stagnate, which can potentially contaminate the remainder of the system. Location: 3rd Floor Ladies Toilet and Basement Store Room Action Required - Remove\/cut back the following pipework dead end back to the live, in use distribution system: A. 3rd Floor Stairwell Ladies' Toilet - ~0.3m dead end on mains to ladies' toilet. B. Basement Store Room - Mains dead end above door of store room. Presumed to remain as area not accessed.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 15:01 (sandra)<\/b>to be scheduled <\/p>

13\/03\/2020 14:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44446","activity_ticket_id":"44263","ticket_reference":"HDT45344","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13458 - 17 Neal's Yard - 1st Floor Office","ticket_address_1":"17 Neal's Yard - 1st Floor Office ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/20","activity_end":"2020-03-06 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53825","activity_notes":"To prepare water damaged wall (both sides) and wall and ceiling inside cupboard, and redecorate with white emulsion to match existing ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2020 16:31 (jane)<\/b>Works commencing on Monday 9th March <\/p>

11\/03\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44447","activity_ticket_id":"44264","ticket_reference":"HDT45345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/20","activity_end":"2020-03-09 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53826","activity_notes":"- Faulty dimmer switch in the living room - Flat 4- Horse & Dolphin main red gate does not closed properly. closer maglock","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 12:10 (sandra)<\/b>Repair, adjustment to high level gate closer.<\/p>

12\/03\/2020 17:11 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/03\/2020 12:41 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:14 (jane)<\/b>09.03.20Attended site as requested and traced the problem to a faulty exterior mag lock and wiring. I am to return to site with a replacement.13.03.20Returned to site and fitted the mag lock onto the gate with new bracket positions. I re wired from the mag lock to the break glass unit.Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44448","activity_ticket_id":"44265","ticket_reference":"HDT45346","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light issue and draught excluder ","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/20","activity_end":"2020-03-09 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53827","activity_notes":"light issue in common parts ","activity_timesheet":"1","ticket_notes_combined":"

09\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44450","activity_ticket_id":"44265","ticket_reference":"HDT45346","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light issue and draught excluder ","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53829","activity_notes":"light issue in common parts refit draught excluder ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44451","activity_ticket_id":"44259","ticket_reference":"HDT45340","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13362 - 2-6 Bridge Street, Hemel Hempstead","ticket_address_1":"2-6 Bridge Street, Hemel Hempstead ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"HP1 1EF","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/20","activity_end":"2020-03-09 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53830","activity_notes":"New dust to dawn sensor to outside rear fire escape staircase ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 10:30 (sandra)<\/b>Booked for Monday 16th <\/p>

17\/03\/2020 12:06 (sandra)<\/b>Booked with Alan for Wednesday <\/p>

19\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44452","activity_ticket_id":"44267","ticket_reference":"HDT45348","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"place bulbs ","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"11\/03\/20","activity_end":"2020-03-11 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53831","activity_notes":"Could I kindly ask for an electrician to attend to flat 1, 137 La to change the lightbulbs that need attention in the lounge, please? Tenant would like brighter bulbs and the ones in place now have started to flicker. Please let me know when this can be booked on for as tenant would like to plan around it. ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 10:23 (sandra)<\/b>booked with keys from security on Wednesday 11th<\/p>

11\/03\/2020 11:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44453","activity_ticket_id":"44268","ticket_reference":"HDT45349","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"smell of gas ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/20","activity_end":"2020-03-09 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53832","activity_notes":"- the cupboard in the kitchen where the boiler is, smells like old eggs inside since a few days. ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 13:03 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44454","activity_ticket_id":"44266","ticket_reference":"HDT45347","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into common parts ","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/03\/20","activity_end":"2020-03-09 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53833","activity_notes":"Please raise a work order for Reddan to attend to check if the leak in the common parts are still occurring and carry out necessary repairs.Please confirm when someone will be attending as the ladder to access the roof is outside apartment 4 and we would like to inform them of your visit.","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 15:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44455","activity_ticket_id":"44264","ticket_reference":"HDT45345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/03\/20","activity_end":"2020-03-09 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53834","activity_notes":"- Faulty dimmer switch in the living room - Flat 4- Horse & Dolphin main red gate does not closed properly. closer maglock","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 12:10 (sandra)<\/b>Repair, adjustment to high level gate closer.<\/p>

12\/03\/2020 17:11 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/03\/2020 12:41 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:14 (jane)<\/b>09.03.20Attended site as requested and traced the problem to a faulty exterior mag lock and wiring. I am to return to site with a replacement.13.03.20Returned to site and fitted the mag lock onto the gate with new bracket positions. I re wired from the mag lock to the break glass unit.Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44456","activity_ticket_id":"44264","ticket_reference":"HDT45345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53835","activity_notes":"- Faulty dimmer switch in the living room - Flat 4- Horse & Dolphin main red gate does not closed properly. closer maglock","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 12:10 (sandra)<\/b>Repair, adjustment to high level gate closer.<\/p>

12\/03\/2020 17:11 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/03\/2020 12:41 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:14 (jane)<\/b>09.03.20Attended site as requested and traced the problem to a faulty exterior mag lock and wiring. I am to return to site with a replacement.13.03.20Returned to site and fitted the mag lock onto the gate with new bracket positions. I re wired from the mag lock to the break glass unit.Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44457","activity_ticket_id":"44270","ticket_reference":"HDT45351","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13478 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/20","activity_end":"2020-03-19 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53836","activity_notes":"To allow for a qualified electrical engineer and maintenance engineer to attend the above site out of normal working hours, isolate supplies to unwanted floor boxes to first floor, disconnect, remove and dispose of environmentally friendly.To construct and infill apertures and reinstate floor coverings on completion.","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2020 10:59 (sandra)<\/b>booked for Thursday Friday next week <\/p>

19\/03\/2020 15:38 (sandra)<\/b>Returning Friday to complete <\/p>

20\/03\/2020 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44458","activity_ticket_id":"44272","ticket_reference":"HDT45353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into boiler\/meter room","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/03\/20","activity_end":"2020-03-09 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53837","activity_notes":"Please raise wo for Reddan to attend 36 GS to investigate leak into boiler\/meter room. Could be coming from water tank\/s above?","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2020 16:02 (sandra)<\/b>Leak investigation, traced to 3rd for office toilet, awaiting confirmation from mjmapp as to who's responsible tenant or mjmapp<\/p>

12\/03\/2020 10:27 (sandra)<\/b>There is a leak coming from the toilet at Paradigm Solicitors, 36 Gerrard St. We need this to be addressed urgently as it is going through to the meter utility cupboard underneath. Please confirm how quickly you can get your engineer to look at this or we can appoint our contractor, however you will be charged for this?<\/p>

13\/03\/2020 14:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44459","activity_ticket_id":"43165","ticket_reference":"HDT44246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13298 - 4 Gerrard Street ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/03\/20","activity_end":"2020-03-09 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53838","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion.","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

04\/03\/2020 14:15 (jane)<\/b>Programmed in for Thursday 5th March <\/p>

06\/03\/2020 15:23 (sandra )<\/b>(Ticket Closed)<\/p>

09\/03\/2020 12:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2020 10:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44460","activity_ticket_id":"43166","ticket_reference":"HDT44247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13299 - 26 Rose Street ","ticket_address_1":"26 Rose Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/03\/20","activity_end":"2020-03-09 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53839","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion.","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 11:05 (sandra)<\/b>Sourcing locks <\/p>

12\/03\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44461","activity_ticket_id":"44273","ticket_reference":"HDT45354","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"radiators aren't working ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/20","activity_end":"2020-03-09 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53840","activity_notes":"radiators arent working ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 15:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44462","activity_ticket_id":"44274","ticket_reference":"HDT45355","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"radiators aren't working ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/20","activity_end":"2020-03-09 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53841","activity_notes":"radiator issues ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 12:14 (sandra)<\/b>ACCESS TUESDAY <\/p>

20\/03\/2020 09:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44463","activity_ticket_id":"44275","ticket_reference":"HDT45356","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - front door handle ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/20","activity_end":"2020-03-09 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53842","activity_notes":"front door handle fallen off ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 12:53 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44464","activity_ticket_id":"44276","ticket_reference":"HDT45357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting and intercom","ticket_address_1":"2nd Floor ","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"09\/03\/20","activity_end":"2020-03-09 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53843","activity_notes":"Tenant reports 2nd floor lighting and intercom has stopped working, please attend to investigate and resolve.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 14:26 (sandra)<\/b>Reset RCD infuse box and replace 4 blown lamps in common parts<\/p>

12\/03\/2020 17:11 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:16 (jane)<\/b>Attended site as requested and reconnected the electric lock release.Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44465","activity_ticket_id":"44276","ticket_reference":"HDT45357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting and intercom","ticket_address_1":"2nd Floor ","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53844","activity_notes":"Tenant reports 2nd floor lighting and intercom has stopped working, please attend to investigate and resolve.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 14:26 (sandra)<\/b>Reset RCD infuse box and replace 4 blown lamps in common parts<\/p>

12\/03\/2020 17:11 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:16 (jane)<\/b>Attended site as requested and reconnected the electric lock release.Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44466","activity_ticket_id":"44277","ticket_reference":"HDT45358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from Flat 3 into Flat 2","ticket_address_1":"Flat 2 & 3 ","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"09\/03\/20","activity_end":"2020-03-09 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53845","activity_notes":"Could we please have access to both your apartments on Monday - just to double check there is no leak from 3 into 2, and to repair in flat 2","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 15:58 (sandra)<\/b>new shower seal fitted to stop leak <\/p>

09\/03\/2020 15:59 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44467","activity_ticket_id":"43182","ticket_reference":"HDT44263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drip from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/20","activity_end":"2020-03-09 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53846","activity_notes":": 39A King street flat 5 Tenant reporting a dripping from the ceiling in his bedroom, noticeable when it's raining although he has a living room above this room. Mustafa 07497882271 is the contact on site repair lights on the terrace ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2019 16:04 (sandra)<\/b>asked for access for Friday <\/p>

22\/11\/2019 13:11 (sandra)<\/b>Also suggested to James that on a dry day next week we could reseal the box gulley, he agreed.<\/p>

12\/12\/2019 11:14 (sandra)<\/b>requested access for Friday to look at patio lights <\/p>

13\/12\/2019 16:16 (sandra)<\/b>roof works <\/p>

13\/12\/2019 16:16 (sandra)<\/b>new lights ordered <\/p>

17\/12\/2019 14:25 (sandra)<\/b>But.....Ian was on site with me last week repairing the box gulley The tenant showed us anotherdamp issue so we left a tap running on the roof. It started leaking where the other leak was which tells me by repairing the box gulley is wrong and the leak is from a join in the ceiling. WHEN I REPLACE THE LIGHT AND IT IS A DRY DAY THEN IAN SAID WE COULD TEST IT WITH A HOSE PIPE. Ian did speak to James about this<\/p>

29\/01\/2020 15:57 (sandra)<\/b>emailed for access <\/p>

30\/01\/2020 14:37 (sandra)<\/b>access on monday with keys <\/p>

04\/02\/2020 08:44 (sandra)<\/b>ceiling needs to be opened up as the leak is coming from the gulley - Roy<\/p>

07\/02\/2020 08:35 (sandra)<\/b>access 7\/2<\/p>

11\/02\/2020 09:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/02\/2020 15:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/02\/2020 15:41 (sandra)<\/b>still leaking, although better than it was it still requires further works.<\/p>

26\/02\/2020 16:28 (sandra)<\/b>further works completed on roof <\/p>

11\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44468","activity_ticket_id":"44278","ticket_reference":"HDT45359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"service all Nu Aire Systems","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/20","activity_end":"2020-03-09 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53847","activity_notes":"Please raise a work order for Reddan to attend and service the Nu Aire systems in all apartments.Please confirm dates and times so we can arrange access.","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 14:12 (sandra)<\/b>keys to all flats for Friday <\/p>

13\/03\/2020 15:23 (jane)<\/b>200 x 7No Flats <\/p>

13\/03\/2020 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44469","activity_ticket_id":"44279","ticket_reference":"HDT45360","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"take tv bracket and tv removed","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/03\/20","activity_end":"2020-03-09 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53848","activity_notes":"remove tv bracket and tv from wall that was recently put upmake good wall","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 09:52 (sandra)<\/b>emailed to see if client wants the area redecorated, after making good<\/p>

13\/03\/2020 11:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44470","activity_ticket_id":"44280","ticket_reference":"HDT45361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear the umbrellas in the ground comon parts ","ticket_address_1":"5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"09\/03\/20","activity_end":"2020-03-09 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53849","activity_notes":"clear the umbrellas in the GF common parts ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2020 16:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44471","activity_ticket_id":"44281","ticket_reference":"HDT45362","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wall light will not switch off ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"09\/03\/20","activity_end":"2020-03-09 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53850","activity_notes":"This wall light will not switch off. Our guest removed the bulb because it wouldnt turn off.","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2020 14:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44472","activity_ticket_id":"44282","ticket_reference":"HDT45363","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate after leak","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/03\/20","activity_end":"2020-03-09 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53851","activity_notes":"redecorate after leak","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2020 09:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44473","activity_ticket_id":"44236","ticket_reference":"HDT45317","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"CCTV","ticket_address_1":"Flat 2","ticket_address_2":"Melbourne House ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"50","resource_name":"Mark Hughes","activity_start":"09\/03\/20","activity_end":"2020-03-09 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53852","activity_notes":"CCTV to Flat 2","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2020 12:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44474","activity_ticket_id":"44283","ticket_reference":"HDT45364","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/03\/20","activity_end":"2020-03-09 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53853","activity_notes":" 1) shower head is leaking - Can you check if this was seen during the ITCS2) Floor gapping (in the living room)4) Wall painting Can we please book this in from the 8th April while Miki is away","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 11:18 (sandra)<\/b>Tenant at home Thursday or Fridaypainting to be done after 8th April when Tenant is on holiday <\/p>

13\/03\/2020 14:15 (sandra)<\/b>new shower head and hose fitted <\/p>

18\/03\/2020 12:40 (sandra)<\/b>Regarding the painting, because of the Corona-virus, all my air tickets are cancelled and I will be home on the 8th of April. I think we should wait until later in the year. Or maybe just leave it as it is for now.<\/p>

29\/10\/2020 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44475","activity_ticket_id":"44283","ticket_reference":"HDT45364","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/05\/20","activity_end":"2020-05-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53854","activity_notes":"1) shower head is leaking - Can you check if this was seen during the ITCS 2) Floor gapping (in the living room)4) Wall painting Can we please book this in from the 8th April while Miki is away I believe you are aware of the oven issues, could you please confirm if this required new parts or a replacement?","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2020 11:18 (sandra)<\/b>Tenant at home Thursday or Fridaypainting to be done after 8th April when Tenant is on holiday <\/p>

13\/03\/2020 14:15 (sandra)<\/b>new shower head and hose fitted <\/p>

18\/03\/2020 12:40 (sandra)<\/b>Regarding the painting, because of the Corona-virus, all my air tickets are cancelled and I will be home on the 8th of April. I think we should wait until later in the year. Or maybe just leave it as it is for now.<\/p>

29\/10\/2020 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44476","activity_ticket_id":"44284","ticket_reference":"HDT45365","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate in Flat 2","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/03\/20","activity_end":"2020-03-09 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53855","activity_notes":"redecorate after leak ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2020 15:20 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44477","activity_ticket_id":"44285","ticket_reference":"HDT45366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"13 New Row - Six Monthly","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/03\/20","activity_end":"2020-03-10 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53856","activity_notes":"Quote MDR\/JH\/10577 - Six Monthly inspection and clearing of lightwell area leaving clear","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 09:17 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44478","activity_ticket_id":"44286","ticket_reference":"HDT45367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked dishwasher ","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"10\/03\/20","activity_end":"2020-03-10 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53857","activity_notes":"blocked dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2020 17:02 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44479","activity_ticket_id":"44287","ticket_reference":"HDT45368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/03\/20","activity_end":"2020-03-10 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53858","activity_notes":"intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 11:15 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:20 (jane)<\/b>10.03.20Attended site as requested and traced the problem to cut cables in the 1st floor riser. The tenant of Flat 1a informed me that a sky broadband engineer was on site trying to install a new broadband line when the problem arose. I am to return to site with a replacement video monitor for flat 1a and to re-junction all the cut cables.13.03.20Returned to site and replaced the faulty monitor within flat 1a and re-junction all the cables.I tested with the tenant in flat 1a and his system is now working, There were no other tenant with whilst I was on site but I have a strong suspicion that flat 1b will need a return visit.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44480","activity_ticket_id":"44288","ticket_reference":"HDT45369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker not working ","ticket_address_1":"Flat 1","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/20","activity_end":"2020-03-10 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53859","activity_notes":"While I was using the cooker the other day, I think maybe the fuse blew- something fizzed and flashed and then the light blew out and so I've not been able to use it since- would it be possible to have someone come round to fix\/replace it?","activity_timesheet":"1","ticket_notes_combined":"

12\/03\/2020 14:53 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 16:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2020 16:54 (sandra)<\/b>fuse changed and oven workingntr to replace the bulb <\/p>

19\/03\/2020 10:45 (sandra)<\/b>Refused access due to current emergency <\/p>

28\/05\/2020 12:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44481","activity_ticket_id":"44290","ticket_reference":"HDT45371","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door issues ","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/20","activity_end":"2020-03-10 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53860","activity_notes":"The door is not closing every time. is there anything that can be done to make it more securePlease check the door today","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 17:03 (sandra)<\/b>Repaired,refitted top lock \/ nightlatch.<\/p>

13\/03\/2020 11:31 (sandra)<\/b>The above job had two leaks on the condense.The condense pipe beneath (external) the boiler had been knocked out of position, this has been re-terminated but I will install a clip to prevent this from happening again.The second was a damaged trap internal to the boiler, this has been temporarily repaired to run but a new trap has been ordered to fit tomorrow. The works will be completed tomorrow, so please could access be arranged.<\/p>

13\/03\/2020 13:03 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:38 (jane)<\/b>Fitted new condense trap<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44482","activity_ticket_id":"44287","ticket_reference":"HDT45368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/03\/20","activity_end":"2020-03-10 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53861","activity_notes":"intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 11:15 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:20 (jane)<\/b>10.03.20Attended site as requested and traced the problem to cut cables in the 1st floor riser. The tenant of Flat 1a informed me that a sky broadband engineer was on site trying to install a new broadband line when the problem arose. I am to return to site with a replacement video monitor for flat 1a and to re-junction all the cut cables.13.03.20Returned to site and replaced the faulty monitor within flat 1a and re-junction all the cables.I tested with the tenant in flat 1a and his system is now working, There were no other tenant with whilst I was on site but I have a strong suspicion that flat 1b will need a return visit.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44483","activity_ticket_id":"44292","ticket_reference":"HDT45373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secure letter box ","ticket_address_1":"34-35 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/20","activity_end":"2020-03-10 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53862","activity_notes":"Please raise wo for Reddan to attend 34-36 WS to temporarily secure letterbox as property is currently vacant Travis is aware ","activity_timesheet":"1","ticket_notes_combined":"

10\/03\/2020 15:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44484","activity_ticket_id":"44291","ticket_reference":"HDT45372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13463 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/05\/20","activity_end":"2020-05-01 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53863","activity_notes":"Cherry picker works ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 15:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44485","activity_ticket_id":"44291","ticket_reference":"HDT45372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13463 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53864","activity_notes":"Cherry picker works ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 15:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44486","activity_ticket_id":"44293","ticket_reference":"HDT45374","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"20a Newport Court ","ticket_address_2":"Kove Patisserie","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/03\/20","activity_end":"2020-03-10 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53865","activity_notes":"Please raise wo for Reddan to attend to Kova, 20a NC to investigate leak in shopfront Reddan - Can you confirm where water is coming from as tenant says it is coming through awning but you've dealt with this before?","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2020 11:04 (sandra)<\/b>attended and tenant not at home. reattending 13\/03<\/p>

19\/03\/2020 10:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44487","activity_ticket_id":"44214","ticket_reference":"HDT45295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13461 - Flat 1.3, 16a Rupert Street ","ticket_address_1":"Flat 1.3, 16a Rupert Street","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/20","activity_end":"2020-03-11 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53866","activity_notes":"To isolate supplies to toilet, disconnect, remove and set aside for re-use.To uplift tile flooring throughout bathroom, cart away and dispose of at waste transfer site.Prepare sub-flooring, supply and install new ceramic tiles back to area all to match existing, allow to setfollowed by grout application, clean and buff.Reinstate previously removed toilet and commission.Remove all protection works on completion. ","activity_timesheet":"1","ticket_notes_combined":"

05\/03\/2020 15:13 (sandra)<\/b>Removed tiled bathroom floor<\/p>

12\/03\/2020 15:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44488","activity_ticket_id":"44295","ticket_reference":"HDT45376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13425 - 38 St Martins Lane - 2nd Floor Office ","ticket_address_1":"38 St Martins Lane - 2nd Floor Office ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/03\/20","activity_end":"2020-03-11 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53867","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2020 13:42 (jane)<\/b>Works commencing on Thursday 12th March <\/p>

24\/03\/2020 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44489","activity_ticket_id":"44296","ticket_reference":"HDT45377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof repairs to stop further leaks","ticket_address_1":"4-6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/20","activity_end":"2020-03-11 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53868","activity_notes":"roof repairs to stop further leaks","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 12:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44490","activity_ticket_id":"44290","ticket_reference":"HDT45371","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door issues ","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/20","activity_end":"2020-03-11 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53869","activity_notes":"The door is not closing every time. is there anything that can be done to make it more securePlease check the door todaycheck leaking in boiler cupboard","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 17:03 (sandra)<\/b>Repaired,refitted top lock \/ nightlatch.<\/p>

13\/03\/2020 11:31 (sandra)<\/b>The above job had two leaks on the condense.The condense pipe beneath (external) the boiler had been knocked out of position, this has been re-terminated but I will install a clip to prevent this from happening again.The second was a damaged trap internal to the boiler, this has been temporarily repaired to run but a new trap has been ordered to fit tomorrow. The works will be completed tomorrow, so please could access be arranged.<\/p>

13\/03\/2020 13:03 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:38 (jane)<\/b>Fitted new condense trap<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44491","activity_ticket_id":"44297","ticket_reference":"HDT45378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamp change","ticket_address_1":"Flat 1","ticket_address_2":"60a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"11\/03\/20","activity_end":"2020-03-11 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53870","activity_notes":"Can you please raise a job for Reddan to attend to change the blown bulbs throughout this apartment and leave a few spares for the tenant? ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2020 11:51 (jane)<\/b>Send the invoice to Angela once completed <\/p>

12\/03\/2020 14:16 (sandra )<\/b>(Ticket Closed)<\/p>

12\/03\/2020 14:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/03\/2020 15:23 (sandra)<\/b>with keys <\/p>

19\/03\/2020 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44492","activity_ticket_id":"44298","ticket_reference":"HDT45379","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty light fitting","ticket_address_1":"Flat 1","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/20","activity_end":"2020-03-11 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53871","activity_notes":"Please attend site to investigate faulty light fittings within flat 1Issue Notes: ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2020 14:49 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44493","activity_ticket_id":"44270","ticket_reference":"HDT45351","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13478 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/20","activity_end":"2020-03-19 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53872","activity_notes":"To allow for a qualified electrical engineer and maintenance engineer to attend the above site out of normal working hours, isolate supplies to unwanted floor boxes to first floor, disconnect, remove and dispose of environmentally friendly.To construct and infill apertures and reinstate floor coverings on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 10:59 (sandra)<\/b>booked for Thursday Friday next week <\/p>

19\/03\/2020 15:38 (sandra)<\/b>Returning Friday to complete <\/p>

20\/03\/2020 09:19 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44494","activity_ticket_id":"44299","ticket_reference":"HDT45380","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dryer does not work","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"11\/03\/20","activity_end":"2020-03-11 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53873","activity_notes":"dryer has stopped working on the washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 11:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44495","activity_ticket_id":"44300","ticket_reference":"HDT45381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closer not working ","ticket_address_1":"60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/03\/20","activity_end":"2020-03-11 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53874","activity_notes":"Please raise a work order for Reddan to attend to adjust door closer to the main entrance door not shutting fully.Michael is aware.","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 12:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44496","activity_ticket_id":"44301","ticket_reference":"HDT45382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12712 - 25 Garrick Street ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/04\/20","activity_end":"2020-04-14 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53875","activity_notes":"Redecoration of common parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2020 13:43 (jane)<\/b>Works commencing on Monday 16th March <\/p>

12\/03\/2020 10:15 (jane)<\/b>Works postponed until after Easter The colour is dusted moss<\/p>

19\/06\/2020 09:42 (jane)<\/b>Works on hold until further notice from James Murphy<\/p>

02\/11\/2020 20:37 (dean)<\/b>2480.00<\/p>

03\/11\/2020 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44497","activity_ticket_id":"44261","ticket_reference":"HDT45342","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13479 - 7a Langley Street","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/20","activity_end":"2020-03-11 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53876","activity_notes":"To allow for a two man team to attend the above site out of normal working hours with all necessary plant, materials and access equipment.Set up mobile scaffold tower, carefully remove 1 metre section of ducting and cap off accordingly as directed.Carry out alteration works to supports to ensure remaining ducting is supported adequately and is safe and secure.","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2020 14:55 (jane)<\/b>FOR WEDNESDAY 11TH MARCH EARLY MORNING <\/p>

11\/03\/2020 14:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44498","activity_ticket_id":"44302","ticket_reference":"HDT45383","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/13487 - Argos, Basildon - Proposed New Gym","ticket_address_1":"Argos - Proposed New Gym","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/03\/20","activity_end":"2020-03-12 09:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53877","activity_notes":"New Gym","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2020 14:17 (jane)<\/b>Programmed in for 24th and 25th March <\/p>

10\/06\/2020 12:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44499","activity_ticket_id":"44269","ticket_reference":"HDT45350","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bulbs to be replaced ","ticket_address_1":"Flat 1","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/20","activity_end":"2020-03-12 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53878","activity_notes":"bulbs to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 10:11 (sandra )<\/b>(Ticket Closed)<\/p>

09\/03\/2020 10:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/03\/2020 10:35 (sandra )<\/b>(Ticket Closed)<\/p>

12\/03\/2020 09:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2020 10:18 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44500","activity_ticket_id":"44303","ticket_reference":"HDT45384","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"meter test","ticket_address_1":"Waxy O'connors ","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/20","activity_end":"2020-03-12 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53879","activity_notes":"Please arrange for a gas engineer to test the gas meter in the basement kitchen area. The engineer will need to be accompanied by Stephen Morgan","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 13:04 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44501","activity_ticket_id":"44304","ticket_reference":"HDT45385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate external areas","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/20","activity_end":"2020-03-12 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53880","activity_notes":"to redec the external main entrance wall (intercom areas)","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2020 15:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44502","activity_ticket_id":"44305","ticket_reference":"HDT45386","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fit a pendant lamp","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/20","activity_end":"2020-03-12 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53881","activity_notes":"Can we please install https:\/\/www.made.com\/albert-pendant-lamp-muted-grey at Flat 4, 33 Cranbourn Street ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2020 13:00 (jane)<\/b>Pendant expected in on the 16th March <\/p>

19\/03\/2020 09:34 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44503","activity_ticket_id":"43645","ticket_reference":"HDT44726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/20","activity_end":"2020-03-12 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53882","activity_notes":"leak into common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2020 11:51 (sandra)<\/b>found all water damage on all floors to be caused by a blocked outlet in the guttering, removed the wire balloon which was causing the problem and cleared guttering,I would allow to dry for a week before decoration. <\/p>

27\/01\/2020 15:31 (sandra)<\/b>, returned and found the blocked gully which was unblocked last week was responsible for the top floor damage on the walls of the common area, Today I found the downpipe was seperated lower down which was causing the internal damage on the lower floors,this has now been rectified by gaining access via 15 Tavistock St.<\/p>

04\/02\/2020 10:46 (sandra)<\/b>We have cleared the leak at the above, but as there is no heating in the common parts the wall is taking a while to dry out. We returned today to check that the leak has been resolved. It has dried at the top but not at the bottom.We can leave it a few more weeks to dry out in the warmer weather or hire a dehumidifier.Please advise what you wish us to do.<\/p>

25\/02\/2020 13:33 (jane)<\/b>Checking area today if still wet <\/p>

12\/03\/2020 11:26 (sandra)<\/b>reattending today to check the leak with a damp meter as it does not seem to be drying out.<\/p>

13\/03\/2020 11:04 (sandra)<\/b>booked for 13\/03<\/p>

19\/03\/2020 10:26 (sandra)<\/b>2nd 3rd and 4th floor is drybasement is still damp<\/p>

19\/03\/2020 10:27 (sandra)<\/b>cleaned all moss off and weeds and sealed all the area with paint<\/p>

20\/03\/2020 10:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44504","activity_ticket_id":"43178","ticket_reference":"HDT44259","ticket_client":"2090","client_name":"Birkenstock","ticket_title":"MDR\/JH\/13297 - 48 Neal Street ","ticket_address_1":"48 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/20","activity_end":"2020-03-12 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53883","activity_notes":"Replacement door ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2019 11:06 (sandra)<\/b>door to be ordered<\/p>

07\/01\/2020 12:35 (sandra)<\/b>ordered <\/p>

28\/02\/2020 15:33 (jane)<\/b>Programmed in for Wednesday 4th March at 8am <\/p>

05\/03\/2020 13:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44505","activity_ticket_id":"44222","ticket_reference":"HDT45303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13473 - Flat 2, 33 Cranbourn Street ","ticket_address_1":"Flat 2, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/03\/20","activity_end":"2020-03-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53884","activity_notes":"Replacement integrated fridge freezer ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 10:40 (sandra)<\/b>expected monday tuesday next week <\/p>

17\/03\/2020 11:41 (sandra)<\/b>emailed cooker centre to see if it has been delivered <\/p>

18\/03\/2020 12:09 (sandra)<\/b>Ready to pick up and paid for <\/p>

19\/03\/2020 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44506","activity_ticket_id":"44306","ticket_reference":"HDT45387","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flue works","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/20","activity_end":"2020-03-12 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53885","activity_notes":". Flue needs new terminals to be fitted and adapted","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 13:04 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:37 (jane)<\/b>Replaced flue terminals <\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44507","activity_ticket_id":"44307","ticket_reference":"HDT45388","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"New Zone Valve","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/20","activity_end":"2020-03-12 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53886","activity_notes":"zone valve to be fitted ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2020 13:05 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 11:13 (jane)<\/b>Replaced zone valve <\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44508","activity_ticket_id":"44271","ticket_reference":"HDT45352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"health and safety","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/20","activity_end":"2020-03-12 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53887","activity_notes":"The steps leading up to the flats have a window adjacent, lower than the steps. It would be possible for someone falling up the stair, or child to fall between the gap and into the window \/ void space.Action RequiredIt is recommended that a barrier is installed to reduce the size of the gap between the top handrail and the stair and reduce the risk of falling through and into the window void.Please confirm if these works can be carried out?","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 16:06 (sandra)<\/b>handrail looked at <\/p>

19\/03\/2020 10:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44509","activity_ticket_id":"44308","ticket_reference":"HDT45389","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorate following a leak","ticket_address_1":"Flat 3","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/05\/20","activity_end":"2020-05-01 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53888","activity_notes":"decorate following a leak Can we please attend to flat 3 7-9 Charing cross in a week to redecorate following a leak? ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2020 15:21 (sandra)<\/b>postponed due to crisis <\/p>

19\/06\/2020 09:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44510","activity_ticket_id":"44289","ticket_reference":"HDT45370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement locks ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/20","activity_end":"2020-07-13 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53889","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion. ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2020 14:01 (jane)<\/b>Works commencing on Monday 13th July <\/p>

15\/07\/2020 09:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44511","activity_ticket_id":"44247","ticket_reference":"HDT45328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13481 - Flat 1, 43 Goodge Street ","ticket_address_1":"Flat 1, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/20","activity_end":"2020-03-12 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53890","activity_notes":"Replacement fridge with freezer compartment ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2020 08:27 (sandra)<\/b>on order <\/p>

12\/03\/2020 14:08 (jane)<\/b>Attending too today, via keys <\/p>

13\/03\/2020 09:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44512","activity_ticket_id":"44309","ticket_reference":"HDT45390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating ","ticket_address_1":"Flat 1 ","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/20","activity_end":"2020-03-12 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53891","activity_notes":"can you check the heating is working property.","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44513","activity_ticket_id":"44310","ticket_reference":"HDT45391","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/20","activity_end":"2020-03-12 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53892","activity_notes":"inter-tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2020 16:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44514","activity_ticket_id":"44297","ticket_reference":"HDT45378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamp change","ticket_address_1":"Flat 1","ticket_address_2":"60a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/20","activity_end":"2020-03-12 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53893","activity_notes":"Can you please raise a job for Reddan to attend to change the blown bulbs throughout this apartment and leave a few spares for the tenant? ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2020 11:51 (jane)<\/b>Send the invoice to Angela once completed <\/p>

12\/03\/2020 14:16 (sandra )<\/b>(Ticket Closed)<\/p>

12\/03\/2020 14:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/03\/2020 15:23 (sandra)<\/b>with keys <\/p>

19\/03\/2020 09:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44515","activity_ticket_id":"44311","ticket_reference":"HDT45392","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53894","activity_notes":"Can we attend to this leak and look at the boiler in flat 9 25 garrick ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 09:36 (sandra)<\/b>No leak but damp spot has returned following previous visit and tenant told it has been resolved. Decking above needs lifting and air con container needs looking into.Tenants at home......self contained<\/p>

20\/03\/2020 16:35 (sandra)<\/b>No leak but damp spot has returned following previous visit and tenant told it has been resolved. Decking above needs lifting and air con container needs looking into.Tenants at home......self contained<\/p>

24\/08\/2020 13:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44516","activity_ticket_id":"44312","ticket_reference":"HDT45393","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking shower ","ticket_address_1":"Flat 1","ticket_address_2":"9 Charing Cross Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/20","activity_end":"2020-03-12 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53895","activity_notes":"leaking shower ","activity_timesheet":"1","ticket_notes_combined":"

17\/03\/2020 13:55 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44517","activity_ticket_id":"44313","ticket_reference":"HDT45394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"constant dripping leak ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/20","activity_end":"2020-03-12 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53896","activity_notes":"constant dropping leak","activity_timesheet":"1","ticket_notes_combined":"

16\/03\/2020 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44518","activity_ticket_id":"44313","ticket_reference":"HDT45394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"constant dripping leak ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/20","activity_end":"2020-03-12 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53897","activity_notes":"constant dropping leak","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 15:31 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44519","activity_ticket_id":"44314","ticket_reference":"HDT45395","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"kitchen cooker not working ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"13\/03\/20","activity_end":"2020-03-13 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53898","activity_notes":"kitchen cooker not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2020 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44520","activity_ticket_id":"44315","ticket_reference":"HDT45396","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"electrical circuit keeps tripping","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/20","activity_end":"2020-03-13 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53899","activity_notes":"Do we have anyone free to look at the below mentioned electrical mystery please? Tenant has no hot water at the moment due to the tripping of the circuits. ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 10:34 (sandra)<\/b>booked for 1 pm 13\/03<\/p>

13\/03\/2020 14:50 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44521","activity_ticket_id":"44316","ticket_reference":"HDT45397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorating to 1st floor office ","ticket_address_1":"1st Floor office ","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/03\/20","activity_end":"2020-03-13 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53900","activity_notes":"redecorating to 1st floor office after leak","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2020 11:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44522","activity_ticket_id":"44318","ticket_reference":"HDT45399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate after leak ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/03\/20","activity_end":"2020-03-13 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53901","activity_notes":"redecorate after leak","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2020 09:16 (sandra )<\/b>(Ticket Closed)<\/p>

18\/03\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/03\/2020 09:51 (sandra)<\/b>We will have to postpone this job till further notice. Due to Coronavirus, tenant thinks it's best to put it on hold.<\/p>

03\/07\/2020 16:24 (jane)<\/b>Client trying to arrange access <\/p>

14\/08\/2020 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44523","activity_ticket_id":"44319","ticket_reference":"HDT45400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire extinguishers","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/20","activity_end":"2020-03-13 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53902","activity_notes":"While iaian is in 21 Catherine today could we alsoEnsure all fire extinguisher hangers are firmly fixed and that the extinguisher themselves are mounted on them correctly. ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 11:04 (sandra)<\/b>booked for 13\/03<\/p>

13\/03\/2020 16:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44524","activity_ticket_id":"44320","ticket_reference":"HDT45401","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"TV aerial port ","ticket_address_1":"Flat 2","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/20","activity_end":"2020-03-13 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53903","activity_notes":"Can we please attend to Flat 2 - 23 Charlotte Street to take a look at the TV aerial port. ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 11:23 (sandra)<\/b>emailed for access on Monday <\/p>

16\/03\/2020 14:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44525","activity_ticket_id":"44321","ticket_reference":"HDT45402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":" Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/20","activity_end":"2020-03-13 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53904","activity_notes":"1) The light on the 2nd floor of the hallway in Goodwins House has been out for a number of weeks and needs replacing. It is very dark by our front door and hard to see to put the key in.2) We've been getting bad smells from the kitchen sink. We've used a plunger and put drain stuff down it but it's still there. Is this something you could look at?3) After having the dishwasher and the toilet roll holder fixed there's a bit of outstanding decorating that needs to be touched up. Can you arrange this? ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 11:59 (sandra)<\/b>BOOKED WITH TENANT FOR WEDNESDAY MORNING <\/p>

18\/03\/2020 10:21 (sandra)<\/b>TENANT WOULD NOT ALLOW ANYONE TO ENTER. POSTPONED UNTIL FURTHER NOTICE.<\/p>

27\/01\/2021 09:42 (sandra)<\/b>(Placed On Hold) TENANT WOULD NOT ALLOW ANYONE TO ENTER. POSTPONED UNTIL FURTHER NOTICE.<\/p>

22\/06\/2021 10:23 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:23 (sandra)<\/b>no access given to decorate <\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44526","activity_ticket_id":"44321","ticket_reference":"HDT45402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":" Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/05\/20","activity_end":"2020-05-01 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53905","activity_notes":"3) After having the dishwasher and the toilet roll holder fixed there's a bit of outstanding decorating that needs to be touched up. Can you arrange this? ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 11:59 (sandra)<\/b>BOOKED WITH TENANT FOR WEDNESDAY MORNING <\/p>

18\/03\/2020 10:21 (sandra)<\/b>TENANT WOULD NOT ALLOW ANYONE TO ENTER. POSTPONED UNTIL FURTHER NOTICE.<\/p>

27\/01\/2021 09:42 (sandra)<\/b>(Placed On Hold) TENANT WOULD NOT ALLOW ANYONE TO ENTER. POSTPONED UNTIL FURTHER NOTICE.<\/p>

22\/06\/2021 10:23 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:23 (sandra)<\/b>no access given to decorate <\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44527","activity_ticket_id":"44321","ticket_reference":"HDT45402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":" Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/20","activity_end":"2020-05-01 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53906","activity_notes":"2) We've been getting bad smells from the kitchen sink. We've used a plunger and put drain stuff down it but it's still there. Is this something you could look at?","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2020 11:59 (sandra)<\/b>BOOKED WITH TENANT FOR WEDNESDAY MORNING <\/p>

18\/03\/2020 10:21 (sandra)<\/b>TENANT WOULD NOT ALLOW ANYONE TO ENTER. POSTPONED UNTIL FURTHER NOTICE.<\/p>

27\/01\/2021 09:42 (sandra)<\/b>(Placed On Hold) TENANT WOULD NOT ALLOW ANYONE TO ENTER. POSTPONED UNTIL FURTHER NOTICE.<\/p>

22\/06\/2021 10:23 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:23 (sandra)<\/b>no access given to decorate <\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44528","activity_ticket_id":"44322","ticket_reference":"HDT45403","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"light out ","ticket_address_1":"2 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/20","activity_end":"2020-03-13 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53907","activity_notes":"As discussed we have a light out in the back staircase of the above and it is pitch black, I was wondering if you can send someone over today to replace the bulb as this is a H&S issue.If the engineer can Visit our retail tenant Tods and ask for Andrew he will show the location.","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2020 10:58 (sandra)<\/b>Visited this one yesterday. 3 lights out in a small rear staircase. Managed to get one up and running so area lit up. Middle one I believe is an emergency maintained (I think) and not maintained meaning it should be lit but does work on the emergency side. Could be spare parts needed. Alan to return Wednesday afternoon with myself as I couldn't understand why on one side is a sensor the other side is push button<\/p>

17\/03\/2020 11:00 (sandra)<\/b>Returning Wednesday with Alan <\/p>

19\/03\/2020 09:33 (sandra)<\/b>Look at light not working replace lamps in one fitting and order ballest for offer<\/p>

19\/03\/2020 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44529","activity_ticket_id":"44185","ticket_reference":"HDT45266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tile to be replaced ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/20","activity_end":"2020-03-13 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53908","activity_notes":"tile to be replacedthere is a tile that is cracked in the bathroom entrance and needs to be replaced - Replace battery to detectors. one of the detectors are beeping.- To redec the remaining areas. Jack is aware.","activity_timesheet":"1","ticket_notes_combined":"

28\/02\/2020 14:26 (sandra)<\/b>KEYS FOR ACCESS TENANT MOVES IN 2ND WEEK IN MARCH <\/p>

02\/03\/2020 11:21 (sandra )<\/b>(Ticket Closed)<\/p>

05\/03\/2020 14:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2020 14:15 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 16:08 (sandra)<\/b>batteries replaced in smoke alarm <\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44530","activity_ticket_id":"44323","ticket_reference":"HDT45404","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reset the time ","ticket_address_1":"4-6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/20","activity_end":"2020-03-13 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53909","activity_notes":"I have recently notice our building lights is not switching on at night but instead in the morning. I think the timer has been reset due to last week grid power spike. Could you please send an engineer to reset the timer \/clock as I think it might be out of sync with actual real time clock.","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2020 14:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44531","activity_ticket_id":"44264","ticket_reference":"HDT45345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/20","activity_end":"2020-03-13 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53910","activity_notes":"THE DOOR CLOSER NEEDS TO BE ADJUSTED","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2020 12:10 (sandra)<\/b>Repair, adjustment to high level gate closer.<\/p>

12\/03\/2020 17:11 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 12:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/03\/2020 12:41 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:14 (jane)<\/b>09.03.20Attended site as requested and traced the problem to a faulty exterior mag lock and wiring. I am to return to site with a replacement.13.03.20Returned to site and fitted the mag lock onto the gate with new bracket positions. I re wired from the mag lock to the break glass unit.Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44532","activity_ticket_id":"44324","ticket_reference":"HDT45405","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks","ticket_address_1":"Flat 1 ","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/20","activity_end":"2020-03-13 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53911","activity_notes":"Also can you return the keys left in the apartment to our site office? Also take pictures of the flat please? ","activity_timesheet":"1","ticket_notes_combined":"

16\/03\/2020 10:41 (sandra )<\/b>(Ticket Closed)<\/p>

16\/03\/2020 10:42 (sandra)<\/b>Photos of flat as requested.Two sets of keys removed as requested<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44533","activity_ticket_id":"44325","ticket_reference":"HDT45406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into dental clinic","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/20","activity_end":"2020-03-13 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53912","activity_notes":"leak into dental clinic","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2020 09:22 (sandra)<\/b>Not a leak but damp on going for probably at least a year External problem.Further investigation required <\/p>

24\/03\/2020 14:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44534","activity_ticket_id":"44326","ticket_reference":"HDT45407","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"water issues ","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/20","activity_end":"2020-03-16 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53913","activity_notes":"Tenant reported two very strange water shortages this week. Whilst using the shower, she said, she managed to run out of water. The strange thing is that there was no water (hot or cold) anywhere in the flat; bathroom and kitchen.When I returned in the evening it was back on again. To my knowledge the water is supplied from the mains, and I do not recall having a water tank in that residential block.Also the tenant found a water tank in the kitchen as well and it seems like the kitchen water is also stored in the tank (is that correct?). Typically this should be supplied directly from the mains of Thames Water. Another issue that started at the same time is with the boiler (or could well be the thermostate) it is not switching on when the temperature drops. It has to be done manually.I do not know if the two are connected but the issues started on the same day.Tenant is happy for us to attend on Monday and she will be at the property all day.","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 11:18 (sandra )<\/b>(Ticket Closed)<\/p>

20\/03\/2020 11:18 (sandra)<\/b>quote put in for manufactuer to service the pump <\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44535","activity_ticket_id":"44288","ticket_reference":"HDT45369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker not working ","ticket_address_1":"Flat 1","ticket_address_2":"5 Charlotte Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/05\/20","activity_end":"2020-05-01 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53914","activity_notes":"While I was using the cooker the other day, I think maybe the fuse blew- something fizzed and flashed and then the light blew out and so I've not been able to use it since- would it be possible to have someone come round to fix\/replace it?","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2020 14:53 (sandra )<\/b>(Ticket Closed)<\/p>

13\/03\/2020 16:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2020 16:54 (sandra)<\/b>fuse changed and oven workingntr to replace the bulb <\/p>

19\/03\/2020 10:45 (sandra)<\/b>Refused access due to current emergency <\/p>

28\/05\/2020 12:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44536","activity_ticket_id":"44327","ticket_reference":"HDT45408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"EMERGENCY CALL OUT - leak","ticket_address_1":"62b Salisbury Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/20","activity_end":"2020-03-16 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53915","activity_notes":"leaking hand basin ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 08:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44537","activity_ticket_id":"44328","ticket_reference":"HDT45409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - mag lock","ticket_address_1":"31 Salisbury Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/20","activity_end":"2020-03-16 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53916","activity_notes":"mag lock not working ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 08:28 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44538","activity_ticket_id":"44329","ticket_reference":"HDT45410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/20","activity_end":"2020-03-17 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53917","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 10:45 (sandra)<\/b>BOOKED TUESDAY 17TH <\/p>

20\/03\/2020 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44539","activity_ticket_id":"44329","ticket_reference":"HDT45410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/20","activity_end":"2020-03-17 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53918","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 10:45 (sandra)<\/b>BOOKED TUESDAY 17TH <\/p>

20\/03\/2020 16:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44540","activity_ticket_id":"44330","ticket_reference":"HDT45411","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/20","activity_end":"2020-03-17 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53919","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44541","activity_ticket_id":"44330","ticket_reference":"HDT45411","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/20","activity_end":"2020-03-17 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53920","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 16:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44542","activity_ticket_id":"44331","ticket_reference":"HDT45412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/20","activity_end":"2020-04-30 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53921","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 15:38 (sandra)<\/b>DELAYED UNTIL 30TH APRIL BY TENANT <\/p>

15\/05\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44543","activity_ticket_id":"44331","ticket_reference":"HDT45412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 3","ticket_address_2":"Horse & Dolphin Yard","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/20","activity_end":"2020-04-30 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53922","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 15:38 (sandra)<\/b>DELAYED UNTIL 30TH APRIL BY TENANT <\/p>

15\/05\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44544","activity_ticket_id":"44332","ticket_reference":"HDT45413","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53923","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44545","activity_ticket_id":"44332","ticket_reference":"HDT45413","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/20","activity_end":"2020-03-19 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53924","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 09:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44546","activity_ticket_id":"44333","ticket_reference":"HDT45414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53925","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44547","activity_ticket_id":"44333","ticket_reference":"HDT45414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/20","activity_end":"2020-03-19 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53926","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44548","activity_ticket_id":"44334","ticket_reference":"HDT45415","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/20","activity_end":"2020-04-03 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53927","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 14:41 (sandra)<\/b>access denied <\/p>

15\/05\/2020 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44549","activity_ticket_id":"44334","ticket_reference":"HDT45415","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/20","activity_end":"2020-04-03 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53928","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 14:41 (sandra)<\/b>access denied <\/p>

15\/05\/2020 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44550","activity_ticket_id":"44335","ticket_reference":"HDT45416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/20","activity_end":"2020-04-03 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53929","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44551","activity_ticket_id":"44335","ticket_reference":"HDT45416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/20","activity_end":"2020-04-03 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53930","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44552","activity_ticket_id":"44336","ticket_reference":"HDT45417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/20","activity_end":"2020-03-20 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53931","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2020 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44553","activity_ticket_id":"44336","ticket_reference":"HDT45417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/20","activity_end":"2020-03-20 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53932","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2020 10:36 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44554","activity_ticket_id":"44338","ticket_reference":"HDT45419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13484 - Flat 2.3, 4a Rupert Court","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/05\/20","activity_end":"2020-05-01 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53933","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2020 10:44 (sandra)<\/b>booked for Wednesday at 8.30<\/p>

24\/03\/2020 15:22 (sandra)<\/b>postponed due to crisis<\/p>

08\/06\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44555","activity_ticket_id":"44340","ticket_reference":"HDT45421","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Alan booked for 1st April ","ticket_address_1":"Sussex House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/20","activity_end":"2020-04-01 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53934","activity_notes":"1st April If you could please make sure you have an engineer available for training for the external lighting Wednesday 01\/04\/2020 @ 12:00 hours at Sussex House.Training will take one hour our Tony Uden will be our Osborne contact and meet your engineer on the day.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 16:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44556","activity_ticket_id":"44341","ticket_reference":"HDT45422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door issue ","ticket_address_1":"25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/03\/20","activity_end":"2020-03-16 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53935","activity_notes":"Used to be a quarter turn before it engaged, has got progressively worse over the last week or so and as of the weekend was requiring three-quarters of a full turn before it engaged.","activity_timesheet":"1","ticket_notes_combined":"

17\/03\/2020 15:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44557","activity_ticket_id":"44342","ticket_reference":"HDT45423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind needs to be refitted ","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/04\/20","activity_end":"2020-04-30 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53936","activity_notes":"One of the bedroom blackout roller blinds came down at the weekend. Literally fell out of its holding as I pulled the cord. No other damage or debris from the wall-plugs giving in. I seem to recall this has happened once before.","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday with tenant <\/p>

17\/03\/2020 10:36 (sandra)<\/b>Thanks for arranging. Given the amended advice from yesterday afternoon could we push this back until after the zombie apocalypse please! Im on the flu jab list so going into quarantine. <\/p>

29\/06\/2020 14:31 (jane)<\/b>Have requested for Friday morning <\/p>

29\/06\/2020 14:43 (jane)<\/b>(Placed On Hold) <\/p>

04\/09\/2020 09:57 (jane)<\/b>(Removed from on-hold)<\/p>

07\/09\/2020 11:58 (jane )<\/b>(Ticket Closed)<\/p>

16\/09\/2020 16:01 (jane)<\/b>Blind broke again, attending tomorrow morning to take measurements <\/p>

17\/09\/2020 10:29 (jane)<\/b>Blind on order <\/p>

17\/09\/2020 13:22 (jane)<\/b>Blind on order - 7 working days lead-time <\/p>

13\/10\/2020 09:22 (sandra)<\/b>tenant has notified client that another blind needs attention and wants both sorted at the same time. waiting to hear from client regarding 2nd blind <\/p>

18\/11\/2020 11:15 (jane)<\/b>On hold until after lockdown<\/p>

17\/12\/2020 16:03 (jane)<\/b>Another blind required - will arrive in January 2021<\/p>

18\/01\/2021 11:35 (sandra)<\/b>new blind has to be held until after lockdown as tenant is shielding <\/p>

19\/01\/2021 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 14:17 (sandra)<\/b>(Placed On Hold) Iain has blind and not to be booked in until after lockdown <\/p>

19\/01\/2021 14:17 (sandra)<\/b>washing machine catch on door to be look at after lockdown <\/p>

29\/01\/2021 15:03 (sandra)<\/b>Iain has roller and venetian to be fitted here when access can be made <\/p>

12\/02\/2021 10:48 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/02\/2021 10:49 (sandra)<\/b>Booked for Thursday 18th 2021 to fit blind which is in Iains van <\/p>

26\/02\/2021 15:39 (iain)<\/b>Blinds.<\/p>

26\/02\/2021 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44558","activity_ticket_id":"44343","ticket_reference":"HDT45424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dryer not working ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"16\/03\/20","activity_end":"2020-03-16 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53937","activity_notes":"washer\/dryer - dryer not working ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2020 10:44 (sandra)<\/b>the dryer temperature limiter was tripped. It didn't seem to be any issues, most likely it was overloaded, so for now I just reset the temperature limiter.<\/p>

20\/03\/2020 10:26 (sandra)<\/b>iain to send report on tap issue <\/p>

23\/03\/2020 15:47 (sandra)<\/b>Please reschedule after the crisis<\/p>

10\/06\/2020 16:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44559","activity_ticket_id":"44344","ticket_reference":"HDT45425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind and dishwasher ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/20","activity_end":"2020-05-01 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53938","activity_notes":"dishwasher is not working and blind is broken ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2020 11:40 (sandra)<\/b>emailed for Wednesday <\/p>

18\/03\/2020 10:44 (sandra)<\/b>Denied access due to current emergency <\/p>

08\/06\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44560","activity_ticket_id":"44344","ticket_reference":"HDT45425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind and dishwasher ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"25","resource_name":"We Fix UK Ltd","activity_start":"01\/05\/20","activity_end":"2020-05-01 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53939","activity_notes":"dishwasher is not working and blind is broken ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2020 11:40 (sandra)<\/b>emailed for Wednesday <\/p>

18\/03\/2020 10:44 (sandra)<\/b>Denied access due to current emergency <\/p>

08\/06\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44561","activity_ticket_id":"44345","ticket_reference":"HDT45426","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights in common parts ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/20","activity_end":"2020-03-16 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53940","activity_notes":"lights in common parts ","activity_timesheet":"1","ticket_notes_combined":"

17\/03\/2020 12:08 (sandra)<\/b>Replace blown lamps as needed in common parts Order replacement ballest for light on 1st floor half landing<\/p>

17\/03\/2020 14:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44562","activity_ticket_id":"44346","ticket_reference":"HDT45427","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/20","activity_end":"2020-04-03 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53941","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 14:39 (sandra)<\/b>No Access <\/p>

15\/05\/2020 09:10 (jane)<\/b>Gas safety inspection completed <\/p>

19\/06\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44563","activity_ticket_id":"44346","ticket_reference":"HDT45427","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/20","activity_end":"2020-04-03 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53942","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 14:39 (sandra)<\/b>No Access <\/p>

15\/05\/2020 09:10 (jane)<\/b>Gas safety inspection completed <\/p>

19\/06\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44564","activity_ticket_id":"44317","ticket_reference":"HDT45398","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bulb replacement and sign to be refitted ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/20","activity_end":"2020-03-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53943","activity_notes":"Can we please attend and replace lights in the common areas that have gone out and reattach the fire exit sign that has come down in the entrance. ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2020 15:47 (sandra)<\/b>Found light to have been left turn off after Emergency light test, switch lights back on replace blown lamp and order new ballest for 2 fittings<\/p>

17\/03\/2020 12:07 (sandra)<\/b>Boooked wednesday <\/p>

23\/03\/2020 15:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44565","activity_ticket_id":"44347","ticket_reference":"HDT45428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tap needs to be refitted ","ticket_address_1":"Flat 2","ticket_address_2":"43 Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/03\/20","activity_end":"2020-03-16 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53944","activity_notes":"Please attend site to reattach kitchen tap","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2020 09:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44566","activity_ticket_id":"44348","ticket_reference":"HDT45429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test ","ticket_address_1":"19 William Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1X 9HE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/20","activity_end":"2020-06-03 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53945","activity_notes":"Gas Test ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2020 12:56 (sandra)<\/b>booked for Monday 23rd <\/p>

20\/03\/2020 09:54 (sandra)<\/b>booked for 23rd <\/p>

04\/06\/2020 09:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44567","activity_ticket_id":"44349","ticket_reference":"HDT45430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/03\/20","activity_end":"2020-03-16 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53946","activity_notes":"list of tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2020 12:37 (sandra)<\/b>No new tenant bookedCould we please also have recommendations for issues? I.e the bath, does it need replacing , the sink, replace or repair?Can we have repair\/ replace or OK to leave next to each one?<\/p>

19\/03\/2020 09:31 (sandra)<\/b>Replace blown lamps Replace pull switch on mirror light Check smoke alarm<\/p>

20\/03\/2020 15:04 (sandra)<\/b>Replaced light Replaced CO alarm <\/p>

24\/03\/2020 09:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44568","activity_ticket_id":"44350","ticket_reference":"HDT45431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 17th March","ticket_address_1":"Flat 3","ticket_address_2":"36-38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/03\/20","activity_end":"2020-03-18 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53947","activity_notes":": Please attend site tomorrow morning to complete ITCS - please take photos of the apartment, collect and return the tenants sets and take meter reads whilst doing these","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2020 15:41 (sandra)<\/b>Roy to return to take meter reads and take back keys <\/p>

19\/03\/2020 16:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44569","activity_ticket_id":"44352","ticket_reference":"HDT45433","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet flush faulty","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/03\/20","activity_end":"2020-03-18 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53948","activity_notes":"toilet flush faulty","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 16:26 (sandra)<\/b>ordered new siphon and push button <\/p>

19\/06\/2020 15:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44570","activity_ticket_id":"44337","ticket_reference":"HDT45418","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"outside lights ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"16\/03\/20","activity_end":"2020-03-16 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53949","activity_notes":"Outside lights keep tripping out the main lighting panel and taking out all lights in the building. We have isolated the circuit for the outside lights currently.","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2020 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44571","activity_ticket_id":"44353","ticket_reference":"HDT45434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 23rd March ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/20","activity_end":"2020-03-17 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53950","activity_notes":"inter-tenancy checks 23rd March ","activity_timesheet":"1","ticket_notes_combined":"

24\/03\/2020 10:05 (sandra)<\/b>NO LIST HAS BEEN DONE ON THIS ONE <\/p>

12\/05\/2020 10:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44572","activity_ticket_id":"44354","ticket_reference":"HDT45435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 1","ticket_address_2":"48 Newman Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"17\/03\/20","activity_end":"2020-03-17 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53951","activity_notes":"intercom not working Please attend site as tenant has reported that the intercom isn't working; Maria 07880 030559","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2020 14:09 (sandra )<\/b>(Ticket Closed)<\/p>

23\/03\/2020 10:17 (jane)<\/b>17.03.20Attended site as requested and found the video phone to be faulty. I am to return to site with a replacement.18.03.20Returned to site and replaced the faulty phone.Tested on completion and left in full working order.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44573","activity_ticket_id":"44355","ticket_reference":"HDT45436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy list of works - tenant moves in on 30th ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2 ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/03\/20","activity_end":"2020-03-17 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53952","activity_notes":"WALLS NEED PAINTING THROUGHOUT FLAT Jack has attended for quote ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 10:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44574","activity_ticket_id":"44322","ticket_reference":"HDT45403","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"light out ","ticket_address_1":"2 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/20","activity_end":"2020-03-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53953","activity_notes":"As discussed we have a light out in the back staircase of the above and it is pitch black, I was wondering if you can send someone over today to replace the bulb as this is a H&S issue.If the engineer can Visit our retail tenant Tods and ask for Andrew he will show the location.","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2020 10:58 (sandra)<\/b>Visited this one yesterday. 3 lights out in a small rear staircase. Managed to get one up and running so area lit up. Middle one I believe is an emergency maintained (I think) and not maintained meaning it should be lit but does work on the emergency side. Could be spare parts needed. Alan to return Wednesday afternoon with myself as I couldn't understand why on one side is a sensor the other side is push button<\/p>

17\/03\/2020 11:00 (sandra)<\/b>Returning Wednesday with Alan <\/p>

19\/03\/2020 09:33 (sandra)<\/b>Look at light not working replace lamps in one fitting and order ballest for offer<\/p>

19\/03\/2020 16:32 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44575","activity_ticket_id":"44360","ticket_reference":"HDT45441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water ingress","ticket_address_1":"62b Salisbury Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/20","activity_end":"2020-03-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53954","activity_notes":"The tenant in 62b has a small hole in their window which is causing water to ingress into their property and causing damage and damp. Can someone please attend to this? All that should be required is the hole to be filled. Can you please liaise access through the tenant? Contact details below.Deborah Curtis07815 102022","activity_timesheet":"1","ticket_notes_combined":"

17\/03\/2020 11:22 (sandra)<\/b>Booked with tenant for Thursday morning at 10 <\/p>

19\/03\/2020 10:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44576","activity_ticket_id":"44361","ticket_reference":"HDT45442","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light fitting ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/20","activity_end":"2020-03-17 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53955","activity_notes":"light fitting Please raise a work order for Reddan to attend.Hi Sandra, I spoke with Alan yesterday regarding this. Can you asked him to proceed.Thanks","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2020 09:46 (sandra)<\/b>Look at faulty light, order new driver unit for fitting<\/p>

01\/06\/2020 12:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44577","activity_ticket_id":"44355","ticket_reference":"HDT45436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy list of works - tenant moves in on 30th ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2 ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/20","activity_end":"2020-03-17 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53956","activity_notes":" LEAKING PUMP ON HEATING (MK) SWITCH SPUR IN IMMERSION BURNT OUT. NEEDS REPLACING (MK) ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 10:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44578","activity_ticket_id":"44355","ticket_reference":"HDT45436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy list of works - tenant moves in on 30th ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2 ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53957","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 10:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44579","activity_ticket_id":"44215","ticket_reference":"HDT45296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13453 - Flat 4.2, 28 Lisle Street ","ticket_address_1":"Flat 4.2 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/20","activity_end":"2020-03-20 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53958","activity_notes":"To isolate supplies to toilet, disconnect, remove and set aside for re-use.To uplift tile flooring throughout bathroom, cart away and dispose of at waste transfer site.Prepare sub-flooring, supply and install new ceramic tiles back to area all to match existing, allow to setfollowed by grout application, clean and buff.Reinstate previously removed toilet and commission.Remove all protection works on completion.","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2020 13:52 (sandra)<\/b>access asked for Wednesday <\/p>

18\/03\/2020 16:51 (sandra)<\/b>booked for Friday 20th <\/p>

23\/03\/2020 13:00 (sandra)<\/b>Returning Monday <\/p>

29\/06\/2020 11:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44580","activity_ticket_id":"44362","ticket_reference":"HDT45443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13490 - Flat 2, 79 St Martins Lane ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/03\/20","activity_end":"2020-03-17 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53959","activity_notes":"Removal of Tenants unwanted items ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2020 14:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44581","activity_ticket_id":"44363","ticket_reference":"HDT45444","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13494 - 21-22 New Row, London WC2 ","ticket_address_1":"21-22 New Row, ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/03\/20","activity_end":"2020-03-17 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53960","activity_notes":"Redecoration ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 14:38 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44582","activity_ticket_id":"44359","ticket_reference":"HDT45440","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reading - Chinatown","ticket_address_1":"China Town Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/20","activity_end":"2020-03-25 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53961","activity_notes":"Meter Reading - Chinatown - commence on 25th and to be completed by 31st All landlord meters and common parts meters, and all commercial meters too. The residentials apartments will hopefully be sent over by the tenants via email and we will let you know if there are any further readings to be carried out.As for the invoicing of this I will let you know how to process these so that there is no confusion.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 16:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44583","activity_ticket_id":"44358","ticket_reference":"HDT45439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reading - Fitzrovia ","ticket_address_1":"Fitzovia Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/20","activity_end":"2020-03-25 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53962","activity_notes":"Meter Reading - Fitzrovia - commence on 25th and to be completed by 31st All landlord meters and common parts meters, and all commercial meters too. The residentials apartments will hopefully be sent over by the tenants via email and we will let you know if there are any further readings to be carried out.As for the invoicing of this I will let you know how to process these so that there is no confusion.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 16:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44584","activity_ticket_id":"44357","ticket_reference":"HDT45438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter reading - Colliseum","ticket_address_1":"Colliseum Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/20","activity_end":"2020-03-25 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53963","activity_notes":"Meter reading - Colliseum commence on 25th and to be completed by 31st All landlord meters and common parts meters, and all commercial meters too. The residentials apartments will hopefully be sent over by the tenants via email and we will let you know if there are any further readings to be carried out.As for the invoicing of this I will let you know how to process these so that there is no confusion.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 16:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44585","activity_ticket_id":"44356","ticket_reference":"HDT45437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter reading - Opera Quarter ","ticket_address_1":"Opera Quarter Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/20","activity_end":"2020-03-25 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53964","activity_notes":"Meter reading - Opera Quarter commence on 25th and to be completed by 31st All landlord meters and common parts meters, and all commercial meters too. The residentials apartments will hopefully be sent over by the tenants via email and we will let you know if there are any further readings to be carried out.As for the invoicing of this I will let you know how to process these so that there is no confusion.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 16:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44586","activity_ticket_id":"44363","ticket_reference":"HDT45444","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13494 - 21-22 New Row, London WC2 ","ticket_address_1":"21-22 New Row, ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/03\/20","activity_end":"2020-03-17 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53965","activity_notes":"Redecoration To also carry out localised repairs to defective rain water pipe and trunking.","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 14:38 (michael )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44587","activity_ticket_id":"44337","ticket_reference":"HDT45418","ticket_client":"2037","client_name":"Cirrus Inns","ticket_title":"outside lights ","ticket_address_1":"Punchbowl","ticket_address_2":"41 Farm Street, Mayfair","ticket_town":"London","ticket_county":"","ticket_postcode":"W1J 5RP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/20","activity_end":"2020-03-17 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53966","activity_notes":"Outside lights keep tripping out the main lighting panel and taking out all lights in the building. We have isolated the circuit for the outside lights currently.","activity_timesheet":"1","ticket_notes_combined":"

18\/03\/2020 09:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44588","activity_ticket_id":"44364","ticket_reference":"HDT45445","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13492 - 2nd Floor Office, 28 St Martins Lane, London WC2","ticket_address_1":"2nd Floor Office ","ticket_address_2":"28 St Martins Lane ","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/03\/20","activity_end":"2020-03-17 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53967","activity_notes":"redecorationTo allow to attend the above site and carry out all necessary pre-preparation works to all existing holesfollowing the removal of said screws.Allow to make good localised areas. ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 14:13 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44589","activity_ticket_id":"44365","ticket_reference":"HDT45446","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"3rd Floor Flat 2","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/20","activity_end":"2020-03-25 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53968","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44590","activity_ticket_id":"44366","ticket_reference":"HDT45447","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/20","activity_end":"2020-03-25 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53969","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44591","activity_ticket_id":"44367","ticket_reference":"HDT45448","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/20","activity_end":"2020-03-25 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53970","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44592","activity_ticket_id":"44368","ticket_reference":"HDT45449","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/20","activity_end":"2020-03-26 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53971","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44593","activity_ticket_id":"44369","ticket_reference":"HDT45450","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/20","activity_end":"2020-03-26 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53972","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44594","activity_ticket_id":"44370","ticket_reference":"HDT45451","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/20","activity_end":"2020-03-26 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53973","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44595","activity_ticket_id":"44371","ticket_reference":"HDT45452","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/20","activity_end":"2020-03-25 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53974","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44596","activity_ticket_id":"44372","ticket_reference":"HDT45453","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/20","activity_end":"2020-03-27 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53975","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44597","activity_ticket_id":"44373","ticket_reference":"HDT45454","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/20","activity_end":"2020-03-27 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53976","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44598","activity_ticket_id":"44374","ticket_reference":"HDT45455","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 4","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/20","activity_end":"2020-03-27 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53977","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44599","activity_ticket_id":"44375","ticket_reference":"HDT45456","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 1","ticket_address_2":"27 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/20","activity_end":"2020-03-27 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53978","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44601","activity_ticket_id":"44376","ticket_reference":"HDT45457","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 1","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/20","activity_end":"2020-03-25 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53980","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 16:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44602","activity_ticket_id":"44377","ticket_reference":"HDT45458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 27th April ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/20","activity_end":"2020-06-05 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53981","activity_notes":"collect keys take pictures and do the meter readings ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 10:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44603","activity_ticket_id":"44378","ticket_reference":"HDT45459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement bulbs ","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/03\/20","activity_end":"2020-03-18 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53982","activity_notes":"Please raise a work order for Reddan to replace blown lamps in common parts.Mike already aware following our telephone conversation","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2020 16:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44604","activity_ticket_id":"44318","ticket_reference":"HDT45399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate after leak ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/05\/20","activity_end":"2020-05-01 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53983","activity_notes":"redecorate after leak","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2020 09:16 (sandra )<\/b>(Ticket Closed)<\/p>

18\/03\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/03\/2020 09:51 (sandra)<\/b>We will have to postpone this job till further notice. Due to Coronavirus, tenant thinks it's best to put it on hold.<\/p>

03\/07\/2020 16:24 (jane)<\/b>Client trying to arrange access <\/p>

14\/08\/2020 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44605","activity_ticket_id":"43970","ticket_reference":"HDT45051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Change all bulbs to LEDS","ticket_address_1":"The townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/20","activity_end":"2020-06-26 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53984","activity_notes":"change all bulbs to LEDS","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2020 10:35 (sandra)<\/b>scheduled for Monday 10\/2<\/p>

11\/02\/2020 11:08 (sandra)<\/b>Bedroom 7 directional downlights Two wall lightsBathroom 6 Ip ratedSpare bedroom 5 directional downlightsLounge 7 directional down-lights<\/p>

11\/02\/2020 11:09 (sandra)<\/b>Need more information as it may be that LED lights are not compatible with this system.<\/p>

14\/02\/2020 10:15 (sandra )<\/b>(Ticket Closed)<\/p>

18\/03\/2020 11:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/06\/2020 11:44 (jane)<\/b>Attending on Friday 26th June <\/p>

26\/06\/2020 14:25 (jane)<\/b>Returning Tuesday afternoon 30th June with new parts for lights.<\/p>

07\/07\/2020 16:19 (jane)<\/b>Awaiting to hear back from the tenant <\/p>

28\/07\/2020 10:56 (jane)<\/b>Sent the tenant another email requesting access <\/p>

30\/07\/2020 09:26 (jane)<\/b>Attending Friday 31st July<\/p>

31\/07\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44606","activity_ticket_id":"44379","ticket_reference":"HDT45460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting issue ","ticket_address_1":"Flat 1","ticket_address_2":"43a Chandos Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/20","activity_end":"2020-03-18 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53985","activity_notes":"The dimmer switch is faulty for all lights in the bedroom. We had to press it multiple times for it to work properly. Lights above bathroom mirror arent working, all fuses are fine, might be a wiring issue. Please arrange attendance\/repair. At this time the apartment is vacant.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2020 15:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44607","activity_ticket_id":"44294","ticket_reference":"HDT45375","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13483 - Flat 2, 33 Cranbourn Street ","ticket_address_1":"Flat 2, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/20","activity_end":"2020-03-18 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53986","activity_notes":"Replacement oven ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2020 15:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44608","activity_ticket_id":"44343","ticket_reference":"HDT45424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dryer not working ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/20","activity_end":"2020-03-18 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53987","activity_notes":"washer\/dryer - dryer not working . Investigate drainage on foul smell and main bathroom taps on screeching noise","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2020 10:44 (sandra)<\/b>the dryer temperature limiter was tripped. It didn't seem to be any issues, most likely it was overloaded, so for now I just reset the temperature limiter.<\/p>

20\/03\/2020 10:26 (sandra)<\/b>iain to send report on tap issue <\/p>

23\/03\/2020 15:47 (sandra)<\/b>Please reschedule after the crisis<\/p>

10\/06\/2020 16:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44609","activity_ticket_id":"44380","ticket_reference":"HDT45461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remedial works ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/20","activity_end":"2020-03-18 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53988","activity_notes":"Could we raise a work order for remedial works, I have already informed Lillian. Co alarm is required, and a new timeswitch for the boiler","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 10:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44610","activity_ticket_id":"44381","ticket_reference":"HDT45462","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing\/temperature checks","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/20","activity_end":"2020-03-26 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53989","activity_notes":"Gas and plumbing\/temperature checks","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 16:01 (sandra)<\/b>booked for 26th <\/p>

05\/06\/2020 16:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44611","activity_ticket_id":"44349","ticket_reference":"HDT45430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/20","activity_end":"2020-03-18 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53990","activity_notes":"list of tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2020 12:37 (sandra)<\/b>No new tenant bookedCould we please also have recommendations for issues? I.e the bath, does it need replacing , the sink, replace or repair?Can we have repair\/ replace or OK to leave next to each one?<\/p>

19\/03\/2020 09:31 (sandra)<\/b>Replace blown lamps Replace pull switch on mirror light Check smoke alarm<\/p>

20\/03\/2020 15:04 (sandra)<\/b>Replaced light Replaced CO alarm <\/p>

24\/03\/2020 09:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44612","activity_ticket_id":"44382","ticket_reference":"HDT45463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"36-38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/03\/20","activity_end":"2020-03-18 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53991","activity_notes":"Alarms out of date and need replacing","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2020 16:06 (sandra)<\/b>list of maintenance works completed and lights on order <\/p>

23\/03\/2020 14:15 (sandra)<\/b>Meter reads to be taken <\/p>

23\/03\/2020 15:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44613","activity_ticket_id":"44349","ticket_reference":"HDT45430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/03\/20","activity_end":"2020-03-19 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53992","activity_notes":"list of tenancy checksTowel rail element needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2020 12:37 (sandra)<\/b>No new tenant bookedCould we please also have recommendations for issues? I.e the bath, does it need replacing , the sink, replace or repair?Can we have repair\/ replace or OK to leave next to each one?<\/p>

19\/03\/2020 09:31 (sandra)<\/b>Replace blown lamps Replace pull switch on mirror light Check smoke alarm<\/p>

20\/03\/2020 15:04 (sandra)<\/b>Replaced light Replaced CO alarm <\/p>

24\/03\/2020 09:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44614","activity_ticket_id":"44383","ticket_reference":"HDT45464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year electrical test - due 26th March ","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53993","activity_notes":"NICEic - common parts ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2020 15:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44615","activity_ticket_id":"44355","ticket_reference":"HDT45436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy list of works - tenant moves in on 30th ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2 ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53994","activity_notes":"pat TEST ","activity_timesheet":"1","ticket_notes_combined":"

19\/06\/2020 10:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44616","activity_ticket_id":"44222","ticket_reference":"HDT45303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13473 - Flat 2, 33 Cranbourn Street ","ticket_address_1":"Flat 2, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/20","activity_end":"2020-03-19 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53995","activity_notes":"Replacement integrated fridge freezer ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2020 10:40 (sandra)<\/b>expected monday tuesday next week <\/p>

17\/03\/2020 11:41 (sandra)<\/b>emailed cooker centre to see if it has been delivered <\/p>

18\/03\/2020 12:09 (sandra)<\/b>Ready to pick up and paid for <\/p>

19\/03\/2020 16:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44617","activity_ticket_id":"44349","ticket_reference":"HDT45430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53996","activity_notes":"list of tenancy checksKitchen1) Light under counter needs new ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2020 12:37 (sandra)<\/b>No new tenant bookedCould we please also have recommendations for issues? I.e the bath, does it need replacing , the sink, replace or repair?Can we have repair\/ replace or OK to leave next to each one?<\/p>

19\/03\/2020 09:31 (sandra)<\/b>Replace blown lamps Replace pull switch on mirror light Check smoke alarm<\/p>

20\/03\/2020 15:04 (sandra)<\/b>Replaced light Replaced CO alarm <\/p>

24\/03\/2020 09:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44618","activity_ticket_id":"44384","ticket_reference":"HDT45465","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/20","activity_end":"2020-03-19 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53997","activity_notes":"leak ","activity_timesheet":"1","ticket_notes_combined":"

20\/03\/2020 09:53 (sandra )<\/b>(Ticket Closed)<\/p>

20\/03\/2020 09:53 (sandra)<\/b>Removed light fitting as full of wary Michael found two interconnecting tanks and one was overflowing over the top of the tank. Only one overflow whereas each tank should have one. Had to shut off the hot feed as this was causing a back feed causing the tanks to overflow. Also found the hot water cylinder in the basement leaking everywhere. Spoke to Charlie who is their heating engineer and he is to attend to sort out the problem later today<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44619","activity_ticket_id":"44385","ticket_reference":"HDT45466","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"floor socket ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/20","activity_end":"2020-03-19 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53998","activity_notes":"isolate floor socket in rear of gallerycut bottom out of floor socket to allow access into floor space so contractor can install data module","activity_timesheet":"1","ticket_notes_combined":"

19\/03\/2020 14:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44620","activity_ticket_id":"44384","ticket_reference":"HDT45465","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/20","activity_end":"2020-03-19 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"53999","activity_notes":"leak ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 09:53 (sandra )<\/b>(Ticket Closed)<\/p>

20\/03\/2020 09:53 (sandra)<\/b>Removed light fitting as full of wary Michael found two interconnecting tanks and one was overflowing over the top of the tank. Only one overflow whereas each tank should have one. Had to shut off the hot feed as this was causing a back feed causing the tanks to overflow. Also found the hot water cylinder in the basement leaking everywhere. Spoke to Charlie who is their heating engineer and he is to attend to sort out the problem later today<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44621","activity_ticket_id":"44386","ticket_reference":"HDT45467","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/20","activity_end":"2020-03-20 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54000","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2020 10:15 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44622","activity_ticket_id":"44387","ticket_reference":"HDT45468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sensor is not working in common parts ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/20","activity_end":"2020-03-20 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54001","activity_notes":"sensor is not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2020 16:07 (sandra)<\/b>returning to investigate sensors<\/p>

23\/03\/2020 15:31 (sandra)<\/b>Look at senors not working on 3rd floor order replacement<\/p>

24\/07\/2020 13:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44623","activity_ticket_id":"44388","ticket_reference":"HDT45469","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"hand dryer to be serviced","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/20","activity_end":"2020-03-20 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54002","activity_notes":"hand dryers to be serviced ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2020 15:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44624","activity_ticket_id":"43949","ticket_reference":"HDT45030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/20","activity_end":"2020-05-01 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54003","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 13:02 (sandra)<\/b>The tenant does not wish for us to enter the apartment at this present time. Can we please check the boiler which is outside the apartment, and we will have to complete the rest inside the apartment once the situation with the virus has died down. Molly - I have logged it so we can keep track of which jobs we need to return to <\/p>

20\/03\/2020 14:16 (sandra)<\/b>Gas cert can be done as boiler is outside and no gas hob is present. the rest of the works can take place at a later date once the emergency has passes <\/p>

05\/06\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44625","activity_ticket_id":"44382","ticket_reference":"HDT45463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"36-38 Tavistock Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/20","activity_end":"2020-03-20 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54004","activity_notes":"Please see below the bold and underlined to complete","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2020 16:06 (sandra)<\/b>list of maintenance works completed and lights on order <\/p>

23\/03\/2020 14:15 (sandra)<\/b>Meter reads to be taken <\/p>

23\/03\/2020 15:06 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44626","activity_ticket_id":"44389","ticket_reference":"HDT45470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"change light bulbs plus to repair a cupboard door mechanism ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/20","activity_end":"2020-03-20 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54005","activity_notes":"Can you check where you are with these lights? Can you please attend today and change any lightbulbs Ash can not change himself. ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2020 16:07 (sandra)<\/b>attending today <\/p>

20\/03\/2020 16:22 (sandra)<\/b>2 x LED drivers have been ordered <\/p>

26\/05\/2020 11:35 (jane)<\/b>Tenant will be home for access on Wednesday 27th May <\/p>

27\/05\/2020 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44627","activity_ticket_id":"44389","ticket_reference":"HDT45470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"change light bulbs plus to repair a cupboard door mechanism ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/05\/20","activity_end":"2020-05-27 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54006","activity_notes":"Can you check where you are with these lights? Can you please attend today and change any lightbulbs Ash can not change himself. ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2020 16:07 (sandra)<\/b>attending today <\/p>

20\/03\/2020 16:22 (sandra)<\/b>2 x LED drivers have been ordered <\/p>

26\/05\/2020 11:35 (jane)<\/b>Tenant will be home for access on Wednesday 27th May <\/p>

27\/05\/2020 13:16 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44628","activity_ticket_id":"44250","ticket_reference":"HDT45331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13454 - Flat 1, 38 William IV Street ","ticket_address_1":"Flat 1, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/20","activity_end":"2020-03-20 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54007","activity_notes":"To isolate supplies to toilet, disconnect, remove and set aside for re-use.To uplift tile flooring throughout bathroom, cart away and dispose of at waste transfer site.Prepare sub-flooring, supply and install new ceramic tiles back to area all to match existing, allow to setfollowed by grout application, clean and buff.Reinstate previously removed toilet and commission.Remove all protection works on completion.","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2020 13:01 (sandra)<\/b>Booked for Monday to replace bulbs and take final measurements on flooring <\/p>

26\/06\/2020 14:43 (jane)<\/b>Flooring being replaced this week <\/p>

01\/07\/2020 14:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44629","activity_ticket_id":"44390","ticket_reference":"HDT45471","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"change bulbs","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/20","activity_end":"2020-03-23 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54008","activity_notes":"change bulbs for tenant","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2020 16:08 (sandra)<\/b>Booked for Monday 23rd<\/p>

23\/03\/2020 15:27 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44630","activity_ticket_id":"44391","ticket_reference":"HDT45472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light in tenants kitchen","ticket_address_1":"Flat B","ticket_address_2":"62 Salusbury Road ","ticket_town":"London","ticket_county":"","ticket_postcode":"NW6 6RJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/20","activity_end":"2020-03-25 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54009","activity_notes":"Please attend site to investigate\/repair light in tenants kitchen. Light switch is faulty and light keeps turning off. ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2020 16:55 (sandra)<\/b>wednesday 25th <\/p>

11\/06\/2020 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44631","activity_ticket_id":"44394","ticket_reference":"HDT45475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"beeping noise","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/20","activity_end":"2020-03-23 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54010","activity_notes":"Phea Rogers - 07841004172 called to say that there is a beeping sound continuously going off. She doesn't think that the fire alarm is going off but the skylight is open and not sure if this is the cause. Please can you attend to investigate and repair.","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 09:21 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44632","activity_ticket_id":"44395","ticket_reference":"HDT45476","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - leak","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/20","activity_end":"2020-03-23 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54011","activity_notes":"leak from Flat 5 into Flat 2","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 09:25 (sandra)<\/b>127 Long Acre Leak into flat 2 Flat 5 Plenty of problems. Removed shower hose and head to stop tenants using shower. Bath ok plus they have a second bathroom. Floor soaking wet and shower leaking like a sieveSilicone needs doing around bath Shower screen leaking Condensation on ceiling and glass Hand basin silicone needs doingUnable to do due to everywhere soaking wet and needs drying out<\/p>

23\/03\/2020 09:26 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44633","activity_ticket_id":"44396","ticket_reference":"HDT45477","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/03\/20","activity_end":"2020-03-23 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54012","activity_notes":"HDT45476 - follow on leak into Flat 2 from Flat 5","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 13:06 (sandra)<\/b>EMAILED FOR ACCESS<\/p>

30\/06\/2020 12:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44634","activity_ticket_id":"44398","ticket_reference":"HDT45479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Flat 1","ticket_address_2":"30 Charlotte Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/20","activity_end":"2020-03-23 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54013","activity_notes":"no hot water Please attend site, Boiler not working in Flat 1, 30 Charlotte Street. No hot water - displaying that it has reached its reset limit. Please contact tenant when on route - 07399 583156","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 14:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44635","activity_ticket_id":"44392","ticket_reference":"HDT45473","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of recommendations ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/20","activity_end":"2020-06-05 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54014","activity_notes":"READ METERS AND SEND PICTURES OVER PLEASE ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44636","activity_ticket_id":"44399","ticket_reference":"HDT45480","ticket_client":"2080","client_name":"Sage Housing ","ticket_title":"Gas Certs","ticket_address_1":"186 Hummerstone Close ","ticket_address_2":"","ticket_town":"Buntingford ","ticket_county":"Hertfordshire","ticket_postcode":"SG9 9SX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/20","activity_end":"2020-03-23 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54015","activity_notes":"Flat 12 Ground Flat 13 Ground Flat 14 1st Flat 15 1stFlat 16 2nd Flat 27 3rd Flat 28 4thFlat 29 1stFlat 30 1stFlat 31 1stFlat 32 2ndFlat 33 Ground Flat 34 Ground ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2020 10:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44637","activity_ticket_id":"44343","ticket_reference":"HDT45424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dryer not working ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions, 106 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/05\/20","activity_end":"2020-05-01 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54016","activity_notes":"washer\/dryer - dryer not working . Investigate drainage on foul smell and main bathroom taps on screeching noise","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2020 10:44 (sandra)<\/b>the dryer temperature limiter was tripped. It didn't seem to be any issues, most likely it was overloaded, so for now I just reset the temperature limiter.<\/p>

20\/03\/2020 10:26 (sandra)<\/b>iain to send report on tap issue <\/p>

23\/03\/2020 15:47 (sandra)<\/b>Please reschedule after the crisis<\/p>

10\/06\/2020 16:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44638","activity_ticket_id":"44400","ticket_reference":"HDT45481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/20","activity_end":"2020-03-23 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54017","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44639","activity_ticket_id":"44400","ticket_reference":"HDT45481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/20","activity_end":"2020-03-23 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54018","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44640","activity_ticket_id":"42184","ticket_reference":"HDT43265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/12991 - 16a Rupert Street - Common Parts ","ticket_address_1":"16a Rupert Street - Common Parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/05\/20","activity_end":"2020-05-11 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54019","activity_notes":"Common parts works ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2019 14:47 (sandra)<\/b>decoration waiting for lights to be fitted <\/p>

21\/11\/2019 11:23 (sandra)<\/b>waiting on flooring <\/p>

10\/12\/2019 16:42 (sandra)<\/b>to be scheduled in <\/p>

24\/03\/2020 15:22 (sandra )<\/b>(Ticket Closed)<\/p>

24\/03\/2020 15:23 (sandra)<\/b>small amount of tiling to be completed <\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44641","activity_ticket_id":"44473","ticket_reference":"HDT45554","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"Repairs to aluminium doors ","ticket_address_1":"Argos","ticket_address_2":"","ticket_town":"Basildon ","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"11\/05\/20","activity_end":"2020-05-11 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54020","activity_notes":"Repairs to aluminium doors ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2020 13:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44642","activity_ticket_id":"44401","ticket_reference":"HDT45482","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating\/hot water","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle St","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/20","activity_end":"2020-03-30 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54021","activity_notes":"No heating\/hot water","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 10:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44643","activity_ticket_id":"44402","ticket_reference":"HDT45483","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main front door not closing properly","ticket_address_1":"16A","ticket_address_2":"Rupert St","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/20","activity_end":"2020-03-30 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54022","activity_notes":"Main front door not closing properly","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 10:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44644","activity_ticket_id":"44403","ticket_reference":"HDT45484","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light out in common parts","ticket_address_1":"37-38","ticket_address_2":"Gerrard Street.","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/20","activity_end":"2020-03-30 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54023","activity_notes":"Light out in common parts","activity_timesheet":null,"ticket_notes_combined":"

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12\/05\/2020 10:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44646","activity_ticket_id":"44405","ticket_reference":"HDT45486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Break-in","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/04\/20","activity_end":"2020-04-01 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54025","activity_notes":"Break-in","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44647","activity_ticket_id":"44405","ticket_reference":"HDT45486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Break-in","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"01\/04\/20","activity_end":"2020-04-01 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54026","activity_notes":"Break-in","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44648","activity_ticket_id":"44406","ticket_reference":"HDT45487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate leak\/damp","ticket_address_1":"13 Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/20","activity_end":"2020-04-03 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54027","activity_notes":"Investigate leak\/damp","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 12:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44649","activity_ticket_id":"44407","ticket_reference":"HDT45488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler leaking","ticket_address_1":"Flat C","ticket_address_2":"5B Rupert court","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/20","activity_end":"2020-04-03 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54028","activity_notes":"Boiler leaking","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 12:40 (jane )<\/b>(Ticket Closed)<\/p>

22\/05\/2020 11:25 (jane)<\/b>Supplied and fitted replacement boiler valves found to be leaking on a call-out Drained down and completed works <\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44650","activity_ticket_id":"44407","ticket_reference":"HDT45488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler leaking","ticket_address_1":"Flat C","ticket_address_2":"5B Rupert court","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/20","activity_end":"2020-04-03 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54029","activity_notes":"Boiler leaking","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 12:40 (jane )<\/b>(Ticket Closed)<\/p>

22\/05\/2020 11:25 (jane)<\/b>Supplied and fitted replacement boiler valves found to be leaking on a call-out Drained down and completed works <\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44651","activity_ticket_id":"44408","ticket_reference":"HDT45489","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Smashed window","ticket_address_1":"3 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/20","activity_end":"2020-04-05 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54030","activity_notes":"Smashed window","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 13:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44652","activity_ticket_id":"44408","ticket_reference":"HDT45489","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Smashed window","ticket_address_1":"3 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"05\/04\/20","activity_end":"2020-04-05 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54031","activity_notes":"Smashed window","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2020 13:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44653","activity_ticket_id":"44475","ticket_reference":"HDT45556","ticket_client":"1832","client_name":"Argos","ticket_title":"MR\/JH\/13500 - Argos Distribution, Basildon, SS14","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"12\/05\/20","activity_end":"2020-05-12 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54032","activity_notes":"Repairs to doors ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 15:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44654","activity_ticket_id":"44409","ticket_reference":"HDT45490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into 3.2","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/20","activity_end":"2020-04-06 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54033","activity_notes":"Leak into 3.2","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 09:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44655","activity_ticket_id":"44413","ticket_reference":"HDT45494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty ball valve","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/04\/20","activity_end":"2020-04-08 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54034","activity_notes":"Faulty ball valve","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 09:45 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44656","activity_ticket_id":"44411","ticket_reference":"HDT45492","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked drains","ticket_address_1":"Flat 2","ticket_address_2":"Melbourne House","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/20","activity_end":"2020-04-07 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54035","activity_notes":"Blocked drains","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2020 12:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44657","activity_ticket_id":"44412","ticket_reference":"HDT45493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty door lock","ticket_address_1":"Flat 2","ticket_address_2":"37-38 Gerrard Street.","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/04\/20","activity_end":"2020-04-08 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54036","activity_notes":"Faulty door lock","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 09:54 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44658","activity_ticket_id":"44410","ticket_reference":"HDT45491","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked drains","ticket_address_1":"Flat 2","ticket_address_2":"94 New Cavendish St","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/20","activity_end":"2020-04-06 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54037","activity_notes":"Blocked drains","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 10:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44659","activity_ticket_id":"44414","ticket_reference":"HDT45495","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked hand basin","ticket_address_1":"Flat 2","ticket_address_2":"94 New Cavendish St","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/20","activity_end":"2020-04-14 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54038","activity_notes":"Blocked hand basin","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:11 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44660","activity_ticket_id":"44415","ticket_reference":"HDT45496","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Investigate sewage smell","ticket_address_1":"206 Archway Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"N6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/20","activity_end":"2020-04-15 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54039","activity_notes":"Investigate sewage smell","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44661","activity_ticket_id":"44417","ticket_reference":"HDT45498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty tap","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/20","activity_end":"2020-04-15 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54040","activity_notes":"Faulty tap","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44662","activity_ticket_id":"44418","ticket_reference":"HDT45499","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler failure","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/20","activity_end":"2020-04-15 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54041","activity_notes":"Boiler failure","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44663","activity_ticket_id":"44416","ticket_reference":"HDT45497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking toilet","ticket_address_1":"2nd floor flat","ticket_address_2":"78 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/20","activity_end":"2020-04-15 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54042","activity_notes":"Leaking toilet","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44664","activity_ticket_id":"44419","ticket_reference":"HDT45500","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking toilet","ticket_address_1":"2nd floor flat","ticket_address_2":"78 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/20","activity_end":"2020-04-16 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54043","activity_notes":"Leaking toilet","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44665","activity_ticket_id":"44420","ticket_reference":"HDT45501","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked drains","ticket_address_1":"Flat 8","ticket_address_2":"86 Portland Place","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/20","activity_end":"2020-04-17 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54044","activity_notes":"Blocked drains","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44666","activity_ticket_id":"44421","ticket_reference":"HDT45502","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secure door to top floor","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/20","activity_end":"2020-04-17 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54045","activity_notes":"Secure door to top floor","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:54 (sandra )<\/b>(Ticket Closed)<\/p>

13\/05\/2020 14:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2020 14:07 (jane )<\/b>(Ticket Closed)<\/p>

13\/05\/2020 14:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2020 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44667","activity_ticket_id":"44423","ticket_reference":"HDT45504","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Installation of washing machine","ticket_address_1":"68 St John Wood High Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/20","activity_end":"2020-04-17 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54046","activity_notes":"Installation of washing machine","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44668","activity_ticket_id":"44422","ticket_reference":"HDT45503","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Investigate leak","ticket_address_1":"St Lukes House","ticket_address_2":"14 Fitzroy Square","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/20","activity_end":"2020-04-17 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54047","activity_notes":"Investigate leak","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 12:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44669","activity_ticket_id":"44425","ticket_reference":"HDT45506","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Investigate tank ","ticket_address_1":"St Lukes House","ticket_address_2":"14 Fitzroy Square","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/20","activity_end":"2020-04-20 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54048","activity_notes":"Investigate tank and look at padlock","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 12:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44670","activity_ticket_id":"44424","ticket_reference":"HDT45505","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Defective toilet","ticket_address_1":"Flat 3","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/20","activity_end":"2020-04-20 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54049","activity_notes":"Defective toilet","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 12:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44671","activity_ticket_id":"44478","ticket_reference":"HDT45559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door mechanism in the bedroom is faulty ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/20","activity_end":"2020-05-13 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54050","activity_notes":"Door mechanism in the bedroom is faulty ","activity_timesheet":"1","ticket_notes_combined":"

13\/05\/2020 13:46 (jane)<\/b>Temporary repaired ordered, door latch on order <\/p>

22\/05\/2020 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44672","activity_ticket_id":"44479","ticket_reference":"HDT45560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 5, 38-39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/20","activity_end":"2020-05-13 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54051","activity_notes":"Please attend site as per email from molly.coupar@wearemapp.com to complete the below works: - Remove white table outside the apartment. - The sliding door in the bathroom is super sticky, really difficult to open and close. Can we please fix this? - fridge tray is broken- Can you please check the model and order a new one. - crack on the window in the bedroom lock - Can you check if this affects the use of the lock or window at all, IF so- Please fix. - the metal latches on all the windows in the bedroom are bent up - Can you please try and straighten these. - not all the blinds close, the shutters are loose. Can we fix this? - the middle window in the bedroom does not stay up. Seems that the weight on the inside is getting caught. Can we fix this if possible? It was also mentioned that the pep hole on the front door is not in line can we check this and see if theres anything we can reasonably do?","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 15:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44673","activity_ticket_id":"44480","ticket_reference":"HDT45561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bin store lights not working ","ticket_address_1":"1-3 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/20","activity_end":"2020-05-13 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54052","activity_notes":"Please attend site to investigate the socket point in the bin yard. Cleaners experienced slight electric current released when using the socket.","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 14:41 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44674","activity_ticket_id":"44481","ticket_reference":"HDT45562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Locks\/Rubbish Clearance","ticket_address_1":"68\/70 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/20","activity_end":"2020-05-13 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54053","activity_notes":"To change the door locks on the commercial unit ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 13:55 (jane)<\/b>Replaced bottom lock cylinder, need to return to replace second cylinder to second lock<\/p>

20\/05\/2020 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44675","activity_ticket_id":"44482","ticket_reference":"HDT45563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"Apartment 4, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/20","activity_end":"2020-05-13 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54054","activity_notes":"To attend to leak ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 12:11 (sandra)<\/b>Rebuild framework and replace tiles <\/p>

20\/05\/2020 13:36 (sandra )<\/b>(Ticket Closed)<\/p>

27\/05\/2020 11:43 (sandra)<\/b>Grouted tiling, refixed fixtures to wall and mastic sealed <\/p>

16\/09\/2020 16:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/09\/2020 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44676","activity_ticket_id":"44482","ticket_reference":"HDT45563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"Apartment 4, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54055","activity_notes":"To attend to leak ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 12:11 (sandra)<\/b>Rebuild framework and replace tiles <\/p>

20\/05\/2020 13:36 (sandra )<\/b>(Ticket Closed)<\/p>

27\/05\/2020 11:43 (sandra)<\/b>Grouted tiling, refixed fixtures to wall and mastic sealed <\/p>

16\/09\/2020 16:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/09\/2020 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44678","activity_ticket_id":"44428","ticket_reference":"HDT45509","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Investigate smell","ticket_address_1":"206 Archway Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"N6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/20","activity_end":"2020-04-21 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54057","activity_notes":"Investigate smell","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 14:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44679","activity_ticket_id":"44427","ticket_reference":"HDT45508","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Install smoke alarm","ticket_address_1":"206 Archway Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"N6","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/20","activity_end":"2020-04-21 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54058","activity_notes":"Install smoke alarm","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 14:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44680","activity_ticket_id":"44429","ticket_reference":"HDT45510","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Gain access and replace lock","ticket_address_1":"66 Neal Street.","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/04\/20","activity_end":"2020-04-22 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54059","activity_notes":"Gain access and replace lock","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 14:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44681","activity_ticket_id":"44430","ticket_reference":"HDT45511","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Investigate leak","ticket_address_1":"3 Berners Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/04\/20","activity_end":"2020-04-22 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54060","activity_notes":"Investigate leak","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 14:36 (jane )<\/b>(Ticket Closed)<\/p>

13\/05\/2020 14:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

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15\/05\/2020 10:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44710","activity_ticket_id":"44462","ticket_reference":"HDT45543","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"NICEIC","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/20","activity_end":"2020-05-05 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54089","activity_notes":"NICEIC","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 10:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44711","activity_ticket_id":"44463","ticket_reference":"HDT45544","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"NICEIC","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/20","activity_end":"2020-05-05 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54090","activity_notes":"NICEIC","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 10:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44712","activity_ticket_id":"44464","ticket_reference":"HDT45545","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"NICEIC","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/20","activity_end":"2020-05-05 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54091","activity_notes":"NICEIC","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 10:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44713","activity_ticket_id":"44465","ticket_reference":"HDT45546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"NICEIC","ticket_address_1":"Flat 4 ","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/20","activity_end":"2020-05-05 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54092","activity_notes":"NICEIC","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 10:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44714","activity_ticket_id":"44466","ticket_reference":"HDT45547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"NICEIC","ticket_address_1":"Common parts","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/20","activity_end":"2020-05-05 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54093","activity_notes":"NICEIC","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 10:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44715","activity_ticket_id":"44457","ticket_reference":"HDT45538","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out to Ground Floor","ticket_address_1":"2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/20","activity_end":"2020-05-01 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54094","activity_notes":"Lights out to Ground Floor","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 10:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44716","activity_ticket_id":"44458","ticket_reference":"HDT45539","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Defective lights to main room","ticket_address_1":"Flat 5 ","ticket_address_2":"66 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/20","activity_end":"2020-05-01 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54095","activity_notes":"Defective lights to main room","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 11:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44717","activity_ticket_id":"44456","ticket_reference":"HDT45537","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement light fittings as quote","ticket_address_1":"29 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/20","activity_end":"2020-05-01 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54096","activity_notes":"Replacement light fittings to 2nd and 3rd floor offices as per quote","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 11:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44718","activity_ticket_id":"44467","ticket_reference":"HDT45548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace blown lamps","ticket_address_1":"Common parts","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/20","activity_end":"2020-05-05 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54097","activity_notes":"Replace blown lamps","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 11:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44719","activity_ticket_id":"44455","ticket_reference":"HDT45536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement light fittings as quote","ticket_address_1":"15 Little Newport Street.","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/04\/20","activity_end":"2020-04-22 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54098","activity_notes":"Replacement light fittings and installation of draught excluder as to quote","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44720","activity_ticket_id":"44471","ticket_reference":"HDT45552","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement hot water cylinder as to quote","ticket_address_1":"Top floor flat","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/20","activity_end":"2020-04-30 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54099","activity_notes":"Replacement hot water cylinder as to quote","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 13:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44721","activity_ticket_id":"44459","ticket_reference":"HDT45540","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Defective bathroom heater","ticket_address_1":"4 Maccelsfield Strret","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/20","activity_end":"2020-05-13 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54100","activity_notes":"Defective bathroom heater - ALAN","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44722","activity_ticket_id":"44460","ticket_reference":"HDT45541","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Install draught excluder as quote","ticket_address_1":"4 Maccelsfield Strret","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/20","activity_end":"2020-05-07 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54101","activity_notes":"Install draught excluder as quote","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44723","activity_ticket_id":"44461","ticket_reference":"HDT45542","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace all light fittings to quote","ticket_address_1":"Flat 3 ","ticket_address_2":"24 Newport Court","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/05\/20","activity_end":"2020-05-06 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54102","activity_notes":"Replace all light fittings to quote","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 13:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44724","activity_ticket_id":"44476","ticket_reference":"HDT45557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water damage as quote","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/05\/20","activity_end":"2020-05-13 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54103","activity_notes":"To carry out all necessary preparation works to water damaged areas to 2No: ceilings and 2No: walls as directed, scrape back areas fill and apply stain sealer followed by 2No: coats of colour match emulsion.","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 10:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44725","activity_ticket_id":"44483","ticket_reference":"HDT45564","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration as to quote","ticket_address_1":"Flat 2","ticket_address_2":"9 Wardour Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/05\/20","activity_end":"2020-05-14 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54104","activity_notes":"To carry out all necessary preparation works to all walls throughout flat over both floors as required and make good, followed by 2No: coats of colour match emulsion on completion. For the sum of 1388.00 Plus VAT","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 10:29 (jane)<\/b>Attending this week <\/p>

21\/05\/2020 09:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44726","activity_ticket_id":"44468","ticket_reference":"HDT45549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration as to quote","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/05\/20","activity_end":"2020-05-11 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54105","activity_notes":"Redecoration as to quote","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 10:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44727","activity_ticket_id":"44484","ticket_reference":"HDT45565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration\/Maintenance as to quote","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/05\/20","activity_end":"2020-05-14 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54106","activity_notes":"To carry out all necessary preparation works to all walls throughout flat and apply 2No: coats of colour match emulsion on completion. For the sum of 1480.00 Plus VAT To supply and install 1No: heat alarm and 4No: smoke alarms to flat. Replace 2No: LED lamps and driversRepair integrated fridge door. For the sum of 375 Plus VAT","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2020 08:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44728","activity_ticket_id":"44484","ticket_reference":"HDT45565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration\/Maintenance as to quote","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/20","activity_end":"2020-05-14 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54107","activity_notes":"To carry out all necessary preparation works to all walls throughout flat and apply 2No: coats of colour match emulsion on completion. For the sum of 1480.00 Plus VAT To supply and install 1No: heat alarm and 4No: smoke alarms to flat. Replace 2No: LED lamps and driversRepair integrated fridge door. For the sum of 375 Plus VAT","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2020 08:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44729","activity_ticket_id":"44484","ticket_reference":"HDT45565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration\/Maintenance as to quote","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/20","activity_end":"2020-05-14 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54108","activity_notes":"To supply and install 1No: heat alarm and 4No: smoke alarms to flat. Repair integrated fridge door. ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2020 08:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44730","activity_ticket_id":"44499","ticket_reference":"HDT45580","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call-out - Boiler not working ","ticket_address_1":"10 Park Mews Crescent East ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/20","activity_end":"2020-05-16 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54109","activity_notes":"Emergency call-out - Boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44731","activity_ticket_id":"44500","ticket_reference":"HDT45581","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Fault with the main entrance door ","ticket_address_1":"35 Devonshire Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/20","activity_end":"2020-05-15 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54110","activity_notes":"Fault with the main entrance door ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44732","activity_ticket_id":"44489","ticket_reference":"HDT45570","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Defective toilet","ticket_address_1":"Flat 2","ticket_address_2":"60A Chandos Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/20","activity_end":"2020-05-15 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54111","activity_notes":"Defective toilet","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 09:28 (jane)<\/b>Returning today to replace dual flush syphon<\/p>

18\/05\/2020 16:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44733","activity_ticket_id":"44501","ticket_reference":"HDT45582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"New signage to be fitted ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/20","activity_end":"2020-05-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54112","activity_notes":"It was observed that the doors (white double) leading from tenanted area on the first floor onto the main stairwell haven't got "Fire Exit - Keep Clear" signage on them. If these are fire exit doors leading to the stairwell escape route from the bar \/ restaurant, these doors must have Fire Exit - Keep Clear" signs applied","activity_timesheet":"1","ticket_notes_combined":"

22\/05\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44734","activity_ticket_id":"44488","ticket_reference":"HDT45569","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Defective toilet","ticket_address_1":"21 Eastcastle Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/20","activity_end":"2020-05-14 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54113","activity_notes":"Defective toilet","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 09:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44735","activity_ticket_id":"44502","ticket_reference":"HDT45583","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54114","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

27\/05\/2020 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44736","activity_ticket_id":"44502","ticket_reference":"HDT45583","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54115","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 10:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44737","activity_ticket_id":"44503","ticket_reference":"HDT45584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54116","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

27\/05\/2020 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44738","activity_ticket_id":"44503","ticket_reference":"HDT45584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54117","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 11:05 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44739","activity_ticket_id":"44504","ticket_reference":"HDT45585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat A, 39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54118","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

18\/05\/2020 14:03 (jane)<\/b>Cancelled for the time being, due to the restaurant being shut <\/p>

22\/05\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44740","activity_ticket_id":"44504","ticket_reference":"HDT45585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat A, 39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54119","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 14:03 (jane)<\/b>Cancelled for the time being, due to the restaurant being shut <\/p>

22\/05\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44741","activity_ticket_id":"44505","ticket_reference":"HDT45586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing ","ticket_address_1":"Flat B, 39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54120","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

18\/05\/2020 14:02 (jane)<\/b>Unable to do due to that we can not get to the gas as restaurant has the keys<\/p>

27\/05\/2020 13:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44742","activity_ticket_id":"44505","ticket_reference":"HDT45586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing ","ticket_address_1":"Flat B, 39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54121","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 14:02 (jane)<\/b>Unable to do due to that we can not get to the gas as restaurant has the keys<\/p>

27\/05\/2020 13:12 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44743","activity_ticket_id":"44506","ticket_reference":"HDT45587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54122","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

19\/06\/2020 10:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44744","activity_ticket_id":"44506","ticket_reference":"HDT45587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54123","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 10:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44745","activity_ticket_id":"44507","ticket_reference":"HDT45588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace faulty socket and replace plug on jet wash unit ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/20","activity_end":"2020-05-15 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54124","activity_notes":"To check lighting issue ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 14:51 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44746","activity_ticket_id":"44508","ticket_reference":"HDT45589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service Chinatown uplighters ","ticket_address_1":"Chinatown town lighting ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/20","activity_end":"2020-05-15 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54125","activity_notes":"To service Chinatown uplighters ","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2020 09:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44747","activity_ticket_id":"44495","ticket_reference":"HDT45576","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Defective hot water cylinder","ticket_address_1":"Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/20","activity_end":"2020-05-14 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54126","activity_notes":"Defective hot water cylinder","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 09:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44748","activity_ticket_id":"44495","ticket_reference":"HDT45576","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Defective hot water cylinder","ticket_address_1":"Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/20","activity_end":"2020-05-14 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54127","activity_notes":"Defective hot water cylinder","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 09:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44749","activity_ticket_id":"44509","ticket_reference":"HDT45590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54128","activity_notes":"Tenant reported :1) the washing machine has broken something about the pump, tried draining it yesterday but didnt work. I now have washing stuck in the machine I need to get out could you send someone over ASAP please? 2) Heating wont turn on since returned to London on Thursday Night. 3) Shower head came off on Saturday too. Looks like its just a fixture problem. ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2020 14:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/06\/2020 10:54 (jane)<\/b>Reinstated heating controllers <\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44750","activity_ticket_id":"44474","ticket_reference":"HDT45555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating & maintenance","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/05\/20","activity_end":"2020-05-12 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54129","activity_notes":"To carry out all necessary preparation works to all walls throughout flat, to then apply 2No: coats of colour match emulsion on completion. To allow for an engineer to supply and install a new shower hose, repair under counter lights, refix door handle. To also investigate leaking radiator, defective shower control and report back findings. ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2020 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44751","activity_ticket_id":"44474","ticket_reference":"HDT45555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating & maintenance","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/05\/20","activity_end":"2020-05-12 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54130","activity_notes":"To carry out all necessary preparation works to all walls throughout flat, to then apply 2No: coats of colour match emulsion on completion. To allow for an engineer to supply and install a new shower hose, repair under counter lights, refix door handle. To also investigate leaking radiator, defective shower control and report back findings. ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2020 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44752","activity_ticket_id":"44512","ticket_reference":"HDT45593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration of walls and ceilings ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/20","activity_end":"2020-05-18 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54131","activity_notes":"Redecoration of walls and ceilings ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 10:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44753","activity_ticket_id":"44513","ticket_reference":"HDT45594","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Water damage repairs to walls and ceilings ","ticket_address_1":"17 Neal's Yard, 2nd Floor Office ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/20","activity_end":"2020-05-18 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54132","activity_notes":"Water damage repairs to walls and ceilings ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 10:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44754","activity_ticket_id":"44514","ticket_reference":"HDT45595","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To redecorate shopfront fascia board ","ticket_address_1":"19 Neal's Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/20","activity_end":"2020-05-18 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54133","activity_notes":"To redecorate shopfront fascia board ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 10:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44755","activity_ticket_id":"44515","ticket_reference":"HDT45596","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Redecoration of metal and wooden bollards and bins to TNC ","ticket_address_1":"Thomas Neals Centre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/20","activity_end":"2020-05-18 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54134","activity_notes":"Redecoration of metal and wooden bollards and bins to TNC ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 10:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44756","activity_ticket_id":"44516","ticket_reference":"HDT45597","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a fixed wiring test on the 1st June.","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54135","activity_notes":"to carry out a fixed wiring test on the 1st June.","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2020 13:34 (jane)<\/b>Attending 1st June <\/p>

01\/06\/2020 12:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44757","activity_ticket_id":"44517","ticket_reference":"HDT45598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To inspect fault on boiler ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/20","activity_end":"2020-05-18 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54136","activity_notes":"To inspect fault on boiler ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2020 10:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44758","activity_ticket_id":"44490","ticket_reference":"HDT45571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 2,","ticket_address_2":"31 Catherine Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/20","activity_end":"2020-05-15 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54137","activity_notes":"This flat also needs a crack investigating in the kitchen wall and also the toilet roll holder affixing please Before June ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 11:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44759","activity_ticket_id":"44511","ticket_reference":"HDT45592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove furniture ","ticket_address_1":"4th Floor Flat, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/20","activity_end":"2020-05-18 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54138","activity_notes":"To remove furniture ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2020 09:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44760","activity_ticket_id":"44518","ticket_reference":"HDT45599","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Re-organizing furniture to site office ","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/20","activity_end":"2020-05-18 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54139","activity_notes":"- To collapse the meeting table on the 3rd floor and store aside- To transfer 4 desks , computers\/cables connection to meeting room-3rd floor- To rearrange remaining desks,computers\/cables connection-2nd floor.","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 15:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44761","activity_ticket_id":"44519","ticket_reference":"HDT45600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Grouting and sealant replacement ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/20","activity_end":"2020-05-18 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54140","activity_notes":"If we can arrange for the grouting in the bathroom to be finished next week that would be great The sealant where the top was taken up for the leak still needs to be fixed back and the seal under the door fixed with the sealant to the skirting boards. ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2020 09:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44762","activity_ticket_id":"44520","ticket_reference":"HDT45601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 6, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54141","activity_notes":": To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 13:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44763","activity_ticket_id":"44520","ticket_reference":"HDT45601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 6, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54142","activity_notes":": To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 13:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44764","activity_ticket_id":"44521","ticket_reference":"HDT45602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 4, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54143","activity_notes":": To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 13:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44765","activity_ticket_id":"44521","ticket_reference":"HDT45602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 4, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54144","activity_notes":": To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 13:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44766","activity_ticket_id":"44522","ticket_reference":"HDT45603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 2, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54145","activity_notes":": To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

20\/05\/2020 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44767","activity_ticket_id":"44522","ticket_reference":"HDT45603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 2, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54146","activity_notes":": To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 14:24 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44768","activity_ticket_id":"44523","ticket_reference":"HDT45604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Alarm bleeping ","ticket_address_1":"Flat 1, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54147","activity_notes":"Kaisia - 07455922297 called to say that she has an alarm beeping constantly outside her front door. This is not the fire alarm and it is not her burglar alarm. Please can you attend to investigate and repair.","activity_timesheet":"1","ticket_notes_combined":"

18\/05\/2020 16:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44769","activity_ticket_id":"44489","ticket_reference":"HDT45570","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Defective toilet","ticket_address_1":"Flat 2","ticket_address_2":"60A Chandos Place","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/20","activity_end":"2020-05-18 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54148","activity_notes":"Defective toilet","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2020 09:28 (jane)<\/b>Returning today to replace dual flush syphon<\/p>

18\/05\/2020 16:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44770","activity_ticket_id":"44524","ticket_reference":"HDT45605","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the bristles on the front door as per the report ","ticket_address_1":"27a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54149","activity_notes":"To replace the bristles on the front door as per the report ","activity_timesheet":"1","ticket_notes_combined":"

20\/05\/2020 10:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44771","activity_ticket_id":"44525","ticket_reference":"HDT45606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 3.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/20","activity_end":"2020-05-18 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54150","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 16:14 (jane)<\/b>Gas cert, service and maintenance completedNeed to carry out alarm and PAT testing, have requested an appointment for next week <\/p>

22\/06\/2020 12:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44772","activity_ticket_id":"44525","ticket_reference":"HDT45606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 3.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54151","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 16:14 (jane)<\/b>Gas cert, service and maintenance completedNeed to carry out alarm and PAT testing, have requested an appointment for next week <\/p>

22\/06\/2020 12:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44773","activity_ticket_id":"44526","ticket_reference":"HDT45607","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 3.4, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/20","activity_end":"2020-05-18 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54152","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

27\/05\/2020 13:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44774","activity_ticket_id":"44526","ticket_reference":"HDT45607","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 3.4, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54153","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 13:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44775","activity_ticket_id":"44527","ticket_reference":"HDT45608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To add a security lock to the front door ","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/20","activity_end":"2020-05-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54154","activity_notes":"To add a security lock to the front door ","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2020 15:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44776","activity_ticket_id":"44528","ticket_reference":"HDT45609","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/20","activity_end":"2020-05-19 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54155","activity_notes":"- Assess the decking to see if it needs to be replaced or can be cleaned up?- Read the electric meter reading","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44777","activity_ticket_id":"44529","ticket_reference":"HDT45610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To re-silicone bath panel - DATE AND TIME FOR NEXT WEEK ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/20","activity_end":"2020-05-19 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54156","activity_notes":"To re-silicone bath panel - DATE AND TIME FOR NEXT WEEK ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 09:32 (jane)<\/b>Tenant request for 8th June - midday. Tenant is in for access.<\/p>

08\/06\/2020 13:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44778","activity_ticket_id":"44530","ticket_reference":"HDT45611","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13502 - Flat B, 2-5 Old Bond Street ","ticket_address_1":"Flat B, 2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/20","activity_end":"2020-05-19 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54157","activity_notes":"Redecoration works and maintenance check list ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2020 16:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44779","activity_ticket_id":"44531","ticket_reference":"HDT45612","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/13501 - 92 Harley Street - Ground Floor Office","ticket_address_1":"92 Harley Street - Ground Floor Office ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/20","activity_end":"2020-05-19 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54158","activity_notes":"To scrape back any loose lining paper, seal, followed by a fill and make good to all water damaged areas, further followed by 2No coats of vinyl matt emulsion to 1No of walls and 1No of ceilings to match existing","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2020 13:09 (jane)<\/b>Programmed in for Friday 22nd May - Sinead will give access from 8am <\/p>

27\/05\/2020 15:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44780","activity_ticket_id":"44532","ticket_reference":"HDT45613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To inspect the fire doors in the common areas ","ticket_address_1":"36-38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/20","activity_end":"2020-05-19 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54159","activity_notes":"Could you check The fire doors in the common areas here and check they are all compliant? On our fire risk assessment it was mentioned there was too much of a gap. If this is so could you quote for a replacement? ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2020 15:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44781","activity_ticket_id":"44533","ticket_reference":"HDT45614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Jammed door to main entrance ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/20","activity_end":"2020-05-19 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54160","activity_notes":"Jammed door to main entrance ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2020 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44782","activity_ticket_id":"44534","ticket_reference":"HDT45615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13497 - Flat 4, 18 Charlotte Street ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"Londoni","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/20","activity_end":"2020-05-20 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54161","activity_notes":"To isolate water supply, disconnect and remove existing and supply and install new brass kitchen mixer tap to match existing, commission on completion and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 12:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44783","activity_ticket_id":"44535","ticket_reference":"HDT45616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water Remedial Works ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/20","activity_end":"2020-05-20 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54162","activity_notes":"The fast fill cold water connection to the closed system has been left connected. Closed systems are likely to contain stagnant water and various additives\/chemical which could contaminate the mains cold water system.Basement plantroom: Disconnect the fast fill connection. Alternatively, if the closed system needs constant topping up, fit suitable backflow protection on the cold water supply pipework","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2020 08:53 (jane)<\/b>Awaiting access <\/p>

19\/06\/2020 10:23 (jane)<\/b>No access as closed shop unit, waiting for shop to open again <\/p>

08\/10\/2020 10:16 (jane)<\/b>No access as closed shop unit<\/p>

21\/10\/2020 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44784","activity_ticket_id":"44536","ticket_reference":"HDT45617","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water Remedial Works ","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/20","activity_end":"2020-05-20 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54163","activity_notes":"A pipework dead end was identified in the vacant ground floor retail unit. This pipework is thought to be for connection to a future kitchen. In the interim there is potential for stagnation within this pipework.Ensure the pipework is connected to live services as part of any future works or cut back to the main live system. As an interim measure flush the dead end pipework on a weekly basis","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2020 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44785","activity_ticket_id":"44492","ticket_reference":"HDT45573","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Refix push plate","ticket_address_1":"96-100 New Cavendish Street.","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/20","activity_end":"2020-05-11 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54164","activity_notes":"Refix push plate","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 11:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44786","activity_ticket_id":"44491","ticket_reference":"HDT45572","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak into Flat 1","ticket_address_1":"94 NewCavendish","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/20","activity_end":"2020-05-11 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54165","activity_notes":"Leak into Flat 1","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 11:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44787","activity_ticket_id":"44493","ticket_reference":"HDT45574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Supply PPE","ticket_address_1":"21 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/20","activity_end":"2020-05-15 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54166","activity_notes":"Supply PPE","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 11:14 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44788","activity_ticket_id":"44537","ticket_reference":"HDT45618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common Parts Lighting Issue ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/20","activity_end":"2020-05-20 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54167","activity_notes":"Could we send someone to take a look at the common areas here please? Could you advise if these are emergency lights out or normal lights? While there could the engineer also check if the common areas need redecs or the marks can be washed","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2020 09:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44789","activity_ticket_id":"44487","ticket_reference":"HDT45568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking Cylinder","ticket_address_1":"21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/20","activity_end":"2020-05-14 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54168","activity_notes":"Leaking Cylinder","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 12:14 (sandra )<\/b>(Ticket Closed)<\/p>

20\/05\/2020 13:38 (sandra)<\/b>Water heater isolation <\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44790","activity_ticket_id":"44487","ticket_reference":"HDT45568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking Cylinder","ticket_address_1":"21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54169","activity_notes":"Leaking Cylinder","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 12:14 (sandra )<\/b>(Ticket Closed)<\/p>

20\/05\/2020 13:38 (sandra)<\/b>Water heater isolation <\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44791","activity_ticket_id":"44494","ticket_reference":"HDT45575","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/20","activity_end":"2020-05-20 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54170","activity_notes":"Could you please attend to the following,tenants working from home so are flexible with timings. Could you please let us know a date of attendance and we will book this in with the tenants- Remove white table outside the apartment. - The sliding door in the bathroom is super sticky, really difficult to open and close. Can we please fix this? - fridge tray is broken- Can you please check the model and order a new one.- crack on the window in the bedroom lock - Can you check if this affects the use of the lock or window at all, IF so- Please fix.- the metal latches on all the windows in the bedroom are bent up - Can you please try and straighten these.- not all the blinds close, the shutters are loose. Can we fix this?- the middle window in the bedroom does not stay up. Seems that the weight on the inside is getting caught. Can we fix this if possible?It was also mentioned that the pep hole on the front door is not in line can we check this and see if theres anything we can reasonably do?","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2020 11:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44792","activity_ticket_id":"44538","ticket_reference":"HDT45619","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the locks, the flat door is jammed ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/20","activity_end":"2020-05-20 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54171","activity_notes":"To replace the locks, the flat door is jammed ","activity_timesheet":"1","ticket_notes_combined":"

21\/05\/2020 09:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44794","activity_ticket_id":"44485","ticket_reference":"HDT45566","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate leak","ticket_address_1":"Pepe's Unit","ticket_address_2":"57 St Martins Lane","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/20","activity_end":"2020-05-14 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54173","activity_notes":"Investigate leak","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 13:42 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44795","activity_ticket_id":"44498","ticket_reference":"HDT45579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/13489 - 32 Wardour Street ","ticket_address_1":"32 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/20","activity_end":"2020-05-20 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54174","activity_notes":"New lights ","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2020 09:02 (jane)<\/b>First Floor only works <\/p>

19\/05\/2020 09:08 (jane)<\/b>Attending on Thursday 21st May <\/p>

26\/05\/2020 09:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44796","activity_ticket_id":"44447","ticket_reference":"HDT45528","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate leak","ticket_address_1":"Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/20","activity_end":"2020-05-01 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54175","activity_notes":"Investigate leak","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 14:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44797","activity_ticket_id":"44454","ticket_reference":"HDT45535","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Lift motor room doors","ticket_address_1":"5 Maybury Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/20","activity_end":"2020-05-20 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54176","activity_notes":"Lift motor room doors","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44798","activity_ticket_id":"44539","ticket_reference":"HDT45620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five yearly electrical inspection ","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/20","activity_end":"2020-05-15 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54177","activity_notes":"To carry out five yearly electrical inspection ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 14:37 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44799","activity_ticket_id":"44481","ticket_reference":"HDT45562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Locks\/Rubbish Clearance","ticket_address_1":"68\/70 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/05\/20","activity_end":"2020-05-20 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54178","activity_notes":"Locks\/Rubbish Clearance","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2020 13:55 (jane)<\/b>Replaced bottom lock cylinder, need to return to replace second cylinder to second lock<\/p>

20\/05\/2020 15:44 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44800","activity_ticket_id":"44540","ticket_reference":"HDT45621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out furniture removal ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/05\/20","activity_end":"2020-05-20 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54179","activity_notes":"To carry out furniture removal ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 15:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44801","activity_ticket_id":"44541","ticket_reference":"HDT45622","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remedial Heath and Safety Works ","ticket_address_1":"5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/20","activity_end":"2020-05-21 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54180","activity_notes":"The compartmentation surrounding the services at the landings between the ground floor and 1st floor and 1st and 2nd floor of the main stairwell has been damaged and should be rectified so that they are effectively enclosed limiting the potential for the spread of fire in the building. Rectify damaged compartmentation for services at landings between the ground floor and 1st floor and 1st and 2nd floor of the main stairwell.","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 15:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44802","activity_ticket_id":"44542","ticket_reference":"HDT45623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecoration works ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/20","activity_end":"2020-05-21 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54181","activity_notes":"To prepare cracks to walls and make good and redecorate ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 15:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44803","activity_ticket_id":"44543","ticket_reference":"HDT45624","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"4th Floor Lobby - Door handle come off ","ticket_address_1":"2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/05\/20","activity_end":"2020-05-21 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54182","activity_notes":"Can you arrange for someone to attend to the above as the handle to the door that leads to the toilet has come off.I have left the pole in the corner by the stairs on the 4th floor landing.The door code to enter the building is *22221* do let me know when someone can attend.","activity_timesheet":"1","ticket_notes_combined":"

21\/05\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44804","activity_ticket_id":"44544","ticket_reference":"HDT45625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak from Flat 3 into Flat 1 and repair entrance door to flats ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/05\/20","activity_end":"2020-05-21 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54183","activity_notes":"To attend to leak from Flat 3 into Flat 1 and repair entrance door to flats ","activity_timesheet":"1","ticket_notes_combined":"

27\/05\/2020 09:50 (jane )<\/b>(Ticket Closed)<\/p>

03\/06\/2020 11:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/06\/2020 16:42 (jane)<\/b>Report sent to client All services were isolated to bathroom, toilet and bath were disconnected, removed and set aside for re-use Vinyl was lifted and further 4No layers inclusive of insulation were lifted, carted away and disposed of correctly, in order to expose the joists. In the hallway the engineered flooring was removed and cut back to the threshold in 2No rooms in order to allow the sub-floor of hallway to dry out A dehumidifier is currently in place to help dry out these areas. Once we are satisfied all is dry, then a programme of works will be submitted for the reinstatement process <\/p>

02\/07\/2020 10:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44805","activity_ticket_id":"44545","ticket_reference":"HDT45626","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13507 - Flat 1, 11a Gerrard Street ","ticket_address_1":"Flat 1, 11a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/20","activity_end":"2020-05-21 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54184","activity_notes":"Connect box for underfloor controls ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 11:40 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44806","activity_ticket_id":"44546","ticket_reference":"HDT45627","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"No hot water ","ticket_address_1":"10 Park Crescent Mews East ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/20","activity_end":"2020-05-22 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54185","activity_notes":"No hot water ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2020 16:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44807","activity_ticket_id":"44547","ticket_reference":"HDT45628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/05\/20","activity_end":"2020-05-22 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54186","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2020 09:21 (jane)<\/b>Client would like an attendance next week <\/p>

26\/05\/2020 11:01 (jane)<\/b>Engineers attending on Friday afternoon <\/p>

04\/06\/2020 15:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44808","activity_ticket_id":"44548","ticket_reference":"HDT45629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The door closer here is not closing effectively all the time, Can we take a look at this today","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/05\/20","activity_end":"2020-05-22 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54187","activity_notes":"The door closer here is not closing effectively all the time, Can we take a look at this today","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2020 15:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44809","activity_ticket_id":"44549","ticket_reference":"HDT45630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 1ST JUNE - TENANT WILL BE HOME FOR ACCESS BETWEEN 12NOON AND 3PM ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54188","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 14:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44810","activity_ticket_id":"44549","ticket_reference":"HDT45630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 1ST JUNE - TENANT WILL BE HOME FOR ACCESS BETWEEN 12NOON AND 3PM ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54189","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 14:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44811","activity_ticket_id":"44550","ticket_reference":"HDT45631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - ACCESS VIA KEYS - FOR 1ST JUNE ","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54190","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 14:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44812","activity_ticket_id":"44550","ticket_reference":"HDT45631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - ACCESS VIA KEYS - FOR 1ST JUNE ","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54191","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

01\/06\/2020 14:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44813","activity_ticket_id":"44551","ticket_reference":"HDT45632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - ACCESS VIA KEYS - FOR 1ST JUNE ","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54192","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44814","activity_ticket_id":"44551","ticket_reference":"HDT45632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - ACCESS VIA KEYS - FOR 1ST JUNE ","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54193","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

01\/06\/2020 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44815","activity_ticket_id":"44552","ticket_reference":"HDT45633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - ACCESS VIA KEYS - FOR 1ST JUNE ","ticket_address_1":"Flat 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54194","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 14:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44816","activity_ticket_id":"44552","ticket_reference":"HDT45633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - ACCESS VIA KEYS - FOR 1ST JUNE ","ticket_address_1":"Flat 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54195","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

01\/06\/2020 14:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44817","activity_ticket_id":"44553","ticket_reference":"HDT45634","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - ACCESS VIA KEYS - FOR 1ST JUNE - also carry out flushing of the water and isolate the water ","ticket_address_1":"Flat 6, 55-57 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54196","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) also carry out flushing of the water and isolate the water ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 14:21 (jane )<\/b>(Ticket Closed)<\/p>

02\/06\/2020 09:05 (jane)<\/b>We did not isolate the water as tenant is at home <\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44818","activity_ticket_id":"44553","ticket_reference":"HDT45634","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - ACCESS VIA KEYS - FOR 1ST JUNE - also carry out flushing of the water and isolate the water ","ticket_address_1":"Flat 6, 55-57 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54197","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) also carry out flushing of the water and isolate the water ","activity_timesheet":"1","ticket_notes_combined":"

01\/06\/2020 14:21 (jane )<\/b>(Ticket Closed)<\/p>

02\/06\/2020 09:05 (jane)<\/b>We did not isolate the water as tenant is at home <\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44819","activity_ticket_id":"44554","ticket_reference":"HDT45635","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13506 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/20","activity_end":"2020-07-06 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54198","activity_notes":"To carry out pipework modifications and carry out installation of a no touch sensor type tap (supplied by client) to 2nd floor gents toilet, commission, test and leave in full working order on completion.","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2020 10:45 (jane)<\/b>Changed location to 2nd floor gents Client will let us know when the tap has come into stock <\/p>

22\/06\/2020 10:26 (jane)<\/b>New tap being fitted on Wednesday 24th June <\/p>

24\/06\/2020 09:33 (jane)<\/b>Further part is required, to order and return and fit <\/p>

30\/06\/2020 14:23 (jane)<\/b>New parts in, engineer is attending on Monday morning 6th July as agreed with client <\/p>

29\/07\/2020 10:47 (jane)<\/b>Engineer attending today <\/p>

07\/08\/2020 15:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44820","activity_ticket_id":"44470","ticket_reference":"HDT45551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Installation of Co2 alarms ","ticket_address_1":"43 Chandos","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/20","activity_end":"2020-05-22 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54199","activity_notes":"Installation of Co2 alarms ","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2020 10:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44821","activity_ticket_id":"44555","ticket_reference":"HDT45636","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bedroom doors is not closing - FOR TUESDAY 26TH - ","ticket_address_1":"2nd Floor Flat, 24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/05\/20","activity_end":"2020-05-22 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54200","activity_notes":"Greg reported that one of the bedroom doors is ajar due to not closing properly.The door has gone off position.|Can you please schedule this for Tuesday-26th. Greg has informed the tenant.","activity_timesheet":"1","ticket_notes_combined":"

26\/05\/2020 14:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44822","activity_ticket_id":"44556","ticket_reference":"HDT45637","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Detectors have no electricity running through them.","ticket_address_1":"Apartments 1, 4 and 5","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/20","activity_end":"2020-05-22 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54201","activity_notes":"Could I kindly ask you to please book Alan in to check the above mentioned issue with the detectors in three 15 SP apartments?In apartment 1, 4 and 5 the heat\/smoke detectors in the kitchen arent working. According to the maintenance manager for that block, there is no electricity running through them.Please let me know your availability for next week and I will advise the tenants.","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 12:30 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44823","activity_ticket_id":"44557","ticket_reference":"HDT45638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out, no hot water ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/05\/20","activity_end":"2020-05-23 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54202","activity_notes":"Tenant returned from 3 months away, water had been switched off. Upon return he followed the instructions he had been given to turn on the water and boiler. He has turned the water on and the boiler but there is no hot water.","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2020 09:12 (jane)<\/b>Tenant unable to sort out problem over the phone plus pressure release valve was left on allowing water to escape 24\/7 Also faulty switch Have made temp repair and tenant will now have hot water but will need to return on Tuesday.<\/p>

01\/06\/2020 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44824","activity_ticket_id":"44558","ticket_reference":"HDT45639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smoke detector bleeping etc","ticket_address_1":"Flat 3, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/05\/20","activity_end":"2020-05-26 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54203","activity_notes":": Flat 3 a Mr Mikko reported that the smoke detector in the bedroom is bleeping every few minutes witch is probably the battery and the smoke detector in the kitchen needs to be re-fitted. Please attend and fix the smoke detectors. ","activity_timesheet":"1","ticket_notes_combined":"

26\/05\/2020 10:32 (jane)<\/b>Tenant home for access all day <\/p>

26\/05\/2020 14:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44825","activity_ticket_id":"44559","ticket_reference":"HDT45640","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To redecorate leak stained ceiling ","ticket_address_1":"Flat 3, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/05\/20","activity_end":"2020-05-26 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54204","activity_notes":"To redecorate leak stained ceiling ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44826","activity_ticket_id":"44560","ticket_reference":"HDT45641","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out, No hot water and boiler isn't working ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/20","activity_end":"2020-05-25 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54205","activity_notes":"Emergency call-out, No hot water and boiler isn't working ","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2020 10:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44827","activity_ticket_id":"44561","ticket_reference":"HDT45642","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45641 Follow-Up -Emergency call-out, No hot water and boiler isn't working ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/05\/20","activity_end":"2020-05-26 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54206","activity_notes":"HDT45641 Follow-Up - Emergency call-out, No hot water and boiler isn't working ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 11:35 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44828","activity_ticket_id":"44562","ticket_reference":"HDT45643","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Turn the boiler off in the basement ","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/05\/20","activity_end":"2020-05-26 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54207","activity_notes":"Please can you turn the boiler off Its in the basement","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 11:29 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44829","activity_ticket_id":"44563","ticket_reference":"HDT45644","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 4TH JUNE ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/06\/20","activity_end":"2020-06-04 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54208","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2020 14:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44830","activity_ticket_id":"44563","ticket_reference":"HDT45644","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 4TH JUNE ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/20","activity_end":"2020-06-04 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54209","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 14:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44831","activity_ticket_id":"44564","ticket_reference":"HDT45645","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the bathroom light switch.","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/20","activity_end":"2020-05-26 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54210","activity_notes":"To replace the bathroom light switch.","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 12:38 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44832","activity_ticket_id":"44565","ticket_reference":"HDT45646","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2nd floor disabled toilet not flushing and check the rest","ticket_address_1":"38 S Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/05\/20","activity_end":"2020-05-26 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54211","activity_notes":"Could we get someone to attend to 38 St Martins Lane 2nd floor toilets? The Disabled toilet is not flushing and please check the rest","activity_timesheet":"1","ticket_notes_combined":"

26\/05\/2020 16:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44833","activity_ticket_id":"44566","ticket_reference":"HDT45647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove carpet is in the electric cupboard ","ticket_address_1":"13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/05\/20","activity_end":"2020-05-26 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54212","activity_notes":"To remove carpet is in the electric cupboard ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 13:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44834","activity_ticket_id":"44567","ticket_reference":"HDT45648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak under sink ","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/05\/20","activity_end":"2020-05-26 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54213","activity_notes":"To attend to leak under sink ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2020 12:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44835","activity_ticket_id":"44568","ticket_reference":"HDT45649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose main entry phone panel ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/05\/20","activity_end":"2020-05-27 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54214","activity_notes":"entry phone specialists to attend.The main entry phone panel is loose and results in a bad connection to the top floor flat","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44836","activity_ticket_id":"44509","ticket_reference":"HDT45590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/20","activity_end":"2020-05-20 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54215","activity_notes":"Tenant reported :1) the washing machine has broken something about the pump, tried draining it yesterday but didnt work. I now have washing stuck in the machine I need to get out could you send someone over ASAP please? 2) Heating wont turn on since returned to London on Thursday Night. 3) Shower head came off on Saturday too. Looks like its just a fixture problem. ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2020 14:30 (sandra )<\/b>(Ticket Closed)<\/p>

17\/06\/2020 10:54 (jane)<\/b>Reinstated heating controllers <\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44838","activity_ticket_id":"44569","ticket_reference":"HDT45650","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace radiator ","ticket_address_1":"Flat 5, Cooper House, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54217","activity_notes":"To replace radiator ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 12:19 (sandra)<\/b>Radiator on order <\/p>

10\/06\/2020 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44839","activity_ticket_id":"44570","ticket_reference":"HDT45651","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replace blown lamp in common parts ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/20","activity_end":"2020-05-21 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54218","activity_notes":"Replace blown lamp in common parts ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 12:43 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44840","activity_ticket_id":"44571","ticket_reference":"HDT45652","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace 4No blown lamps to the common parts ","ticket_address_1":"15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/20","activity_end":"2020-05-21 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54219","activity_notes":"To replace 4No blown lamps to the common parts ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 12:46 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44841","activity_ticket_id":"44572","ticket_reference":"HDT45653","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace 18No x blown lamps in the common parts","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/20","activity_end":"2020-05-21 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54220","activity_notes":"To replace 18No x blown lamps in the common parts","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 12:58 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44842","activity_ticket_id":"44573","ticket_reference":"HDT45654","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamp to common parts ","ticket_address_1":"127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/20","activity_end":"2020-05-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54221","activity_notes":"To replace blown lamp to common parts ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 13:01 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44844","activity_ticket_id":"44574","ticket_reference":"HDT45655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To turn off the radiators on the 1st floor and common parts","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54223","activity_notes":"Please arrange for a gas engineer to attend site to turn off the radiators on the 1st floor and common parts as they are still on and it's very hot in the building due to warm weather.","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2020 10:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44845","activity_ticket_id":"44575","ticket_reference":"HDT45656","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace 3No blown lamps in the common parts ","ticket_address_1":"137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/20","activity_end":"2020-05-21 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54224","activity_notes":"To replace 3No blown lamps in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 13:07 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44846","activity_ticket_id":"44576","ticket_reference":"HDT45657","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace 10No x blown lamps to the common parts ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/20","activity_end":"2020-05-21 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54225","activity_notes":"To replace 10No x blown lamps to the common parts ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 13:10 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44847","activity_ticket_id":"44577","ticket_reference":"HDT45658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13509 - Flat B, 25 Wardour Street ","ticket_address_1":"Flat B, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/05\/20","activity_end":"2020-05-28 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54226","activity_notes":"Redecoration works please collect keys from the site office.","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 14:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44848","activity_ticket_id":"44578","ticket_reference":"HDT45659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Install an electric shock first aid poster in the ground floor electric riser where the incoming mains are located. ","ticket_address_1":"44 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/05\/20","activity_end":"2020-05-28 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54227","activity_notes":"Install an electric shock first aid poster in the ground floor electric riser where the incoming mains are located. ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2020 14:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44849","activity_ticket_id":"44579","ticket_reference":"HDT45660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fixed wiring test for June ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/20","activity_end":"2020-05-28 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54228","activity_notes":"Fixed wiring test for June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2020 09:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44850","activity_ticket_id":"44580","ticket_reference":"HDT45661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test for June ","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/20","activity_end":"2020-05-28 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54229","activity_notes":"To carry out fixed wiring test for June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44851","activity_ticket_id":"44581","ticket_reference":"HDT45662","ticket_client":"2068","client_name":"Emma Philpott","ticket_title":"To reinstate light fittings - PRO-FORMA INVOICE SENT - \u00c3\u201a\u00c2\u00a3450.00 PLUS vat ","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/20","activity_end":"2020-06-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54230","activity_notes":"1.Ceiling light fixture refitted in the kitchen above the counter2.Ceiling light fixtures in both bedrooms refitting3.Wall lights in the stairwell refitting ","activity_timesheet":"1","ticket_notes_combined":"

28\/05\/2020 14:58 (jane)<\/b>Engineer attending 10am on Monday 1st June<\/p>

01\/06\/2020 10:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44852","activity_ticket_id":"44582","ticket_reference":"HDT45663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven and washing machine not working ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/05\/20","activity_end":"2020-05-28 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54231","activity_notes":"Oven and washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 09:24 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2020 13:05 (jane)<\/b>Found nothing wrong with the hob, unblocked drain pump to washing machine <\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44853","activity_ticket_id":"44583","ticket_reference":"HDT45664","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"List of works ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/05\/20","activity_end":"2020-05-28 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54232","activity_notes":"Faults:2nd floor blocked sink2nd floor ring of the lock has fallen needs to fix back1st floor tap too long for small sink water run over sink (needs swap)1st floor sink blocked Basement disable doors closer loose to re-fix\/replace","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 15:46 (jane)<\/b>All list completed, new tap spout on order <\/p>

23\/07\/2020 12:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44854","activity_ticket_id":"44584","ticket_reference":"HDT45665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH jJUNE","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/20","activity_end":"2020-06-09 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54233","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44855","activity_ticket_id":"44584","ticket_reference":"HDT45665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH jJUNE","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/20","activity_end":"2020-06-09 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54234","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44856","activity_ticket_id":"44585","ticket_reference":"HDT45666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH JUNE ","ticket_address_1":"Flat 4.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/20","activity_end":"2020-06-09 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54235","activity_notes":"Notes: To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 10:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44857","activity_ticket_id":"44585","ticket_reference":"HDT45666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH JUNE ","ticket_address_1":"Flat 4.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/20","activity_end":"2020-06-09 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54236","activity_notes":"Notes: To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2020 10:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44858","activity_ticket_id":"44586","ticket_reference":"HDT45667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 9TH JUNE ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/20","activity_end":"2020-06-09 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54237","activity_notes":"Notes: To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 10:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44859","activity_ticket_id":"44586","ticket_reference":"HDT45667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 9TH JUNE ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/20","activity_end":"2020-06-09 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54238","activity_notes":"Notes: To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2020 10:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44860","activity_ticket_id":"44587","ticket_reference":"HDT45668","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the break glass","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/05\/20","activity_end":"2020-05-28 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54239","activity_notes":"please attend site to replace the break glass to the door release art 23 charlotte street, glass is at our office please call Garry for location","activity_timesheet":null,"ticket_notes_combined":"

28\/05\/2020 16:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44861","activity_ticket_id":"44588","ticket_reference":"HDT45669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing - FOR 10TH JUNE ","ticket_address_1":"Flat 2.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54240","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 13:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44862","activity_ticket_id":"44588","ticket_reference":"HDT45669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing - FOR 10TH JUNE ","ticket_address_1":"Flat 2.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54241","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 13:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44863","activity_ticket_id":"44589","ticket_reference":"HDT45670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH JUNE ","ticket_address_1":"Flat 4.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54242","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 13:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44864","activity_ticket_id":"44589","ticket_reference":"HDT45670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH JUNE ","ticket_address_1":"Flat 4.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54243","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 13:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44865","activity_ticket_id":"44590","ticket_reference":"HDT45671","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 10TH JUNE ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54244","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44866","activity_ticket_id":"44590","ticket_reference":"HDT45671","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 10TH JUNE ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54245","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44867","activity_ticket_id":"44591","ticket_reference":"HDT45672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out all compliance testing - 10TH JUNE ","ticket_address_1":"Flat 4, Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54246","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 13:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44868","activity_ticket_id":"44591","ticket_reference":"HDT45672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out all compliance testing - 10TH JUNE ","ticket_address_1":"Flat 4, Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54247","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 13:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44869","activity_ticket_id":"44592","ticket_reference":"HDT45673","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 10th June","ticket_address_1":"Flat 5, Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/20","activity_end":"2020-06-10 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54248","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 16:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44870","activity_ticket_id":"44592","ticket_reference":"HDT45673","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 10th June","ticket_address_1":"Flat 5, Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"2020-06-10 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54249","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 16:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44871","activity_ticket_id":"44593","ticket_reference":"HDT45674","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 11TH JUNE ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54250","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2020 13:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44872","activity_ticket_id":"44593","ticket_reference":"HDT45674","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 11TH JUNE ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54251","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2020 13:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44873","activity_ticket_id":"44593","ticket_reference":"HDT45674","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 11TH JUNE ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54252","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

11\/06\/2020 13:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44874","activity_ticket_id":"44594","ticket_reference":"HDT45675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out all compliance testing - 11th June ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54253","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2020 11:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44875","activity_ticket_id":"44594","ticket_reference":"HDT45675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out all compliance testing - 11th June ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54254","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

11\/06\/2020 11:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44876","activity_ticket_id":"44595","ticket_reference":"HDT45676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 11TH JUNE ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54255","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 10:54 (jane)<\/b>Unable to complete gas cert as the hairdessers are closed, client arranging access <\/p>

17\/06\/2020 10:51 (jane)<\/b>Attending on Friday 19th June <\/p>

19\/06\/2020 10:05 (jane)<\/b>Re-booked for 11am today <\/p>

19\/06\/2020 11:26 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2020 12:44 (jane)<\/b>Plus new Co2 alarm installed<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44877","activity_ticket_id":"44595","ticket_reference":"HDT45676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 11TH JUNE ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54256","activity_notes":" To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2020 10:54 (jane)<\/b>Unable to complete gas cert as the hairdessers are closed, client arranging access <\/p>

17\/06\/2020 10:51 (jane)<\/b>Attending on Friday 19th June <\/p>

19\/06\/2020 10:05 (jane)<\/b>Re-booked for 11am today <\/p>

19\/06\/2020 11:26 (jane )<\/b>(Ticket Closed)<\/p>

24\/06\/2020 12:44 (jane)<\/b>Plus new Co2 alarm installed<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44878","activity_ticket_id":"44596","ticket_reference":"HDT45677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - all works to be completed apart from the tarnishing issues ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/05\/20","activity_end":"2020-05-28 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54257","activity_notes":"Can we please attend to this apartment and do the following works?block sinkCheck shower which is still leaking and shower door slider still isn't onCheck if sink needs replacing\/is crackedWhile there - can we please check for any other repairs which may need doing. ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2020 11:02 (jane)<\/b>Shower tray on order - 7 days lead-time <\/p>

24\/06\/2020 12:05 (jane)<\/b>Need to be completed by August, new tenant moving in <\/p>

20\/07\/2020 15:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44879","activity_ticket_id":"44597","ticket_reference":"HDT45678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - FOR FRIDAY 29TH MAY ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/20","activity_end":"2020-05-29 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54258","activity_notes":"To carry out fixed wiring test - FOR FRIDAY 29TH MAY ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 12:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44880","activity_ticket_id":"44598","ticket_reference":"HDT45679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 5, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/20","activity_end":"2020-05-28 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54259","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2020 14:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44881","activity_ticket_id":"44598","ticket_reference":"HDT45679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 5, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54260","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

29\/05\/2020 14:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44882","activity_ticket_id":"44599","ticket_reference":"HDT45680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To locate stop-cock and create access panel if required - FOR TUESDAY ACCESS VIA KEYS ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/06\/20","activity_end":"2020-06-02 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54261","activity_notes":"To locate stop-cock and create access panel if required ","activity_timesheet":"1","ticket_notes_combined":"

02\/06\/2020 14:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44883","activity_ticket_id":"44600","ticket_reference":"HDT45681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To locate stop-cock and create access panel if required - tenant will be home for access at 9am on Tuesday 2nd June ","ticket_address_1":"Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/06\/20","activity_end":"2020-06-02 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54262","activity_notes":"To locate stop-cock and create access panel if required ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2020 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44884","activity_ticket_id":"44601","ticket_reference":"HDT45682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To locate stop-cock and create access panel if required - FOR TUESDAY ACCESS VIA KEYS ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/06\/20","activity_end":"2020-06-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54263","activity_notes":"To locate stop-cock and create access panel if required ","activity_timesheet":"1","ticket_notes_combined":"

02\/06\/2020 14:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44885","activity_ticket_id":"44602","ticket_reference":"HDT45683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To locate stop-cock and create access panel if required - FOR TUESDAY ACCESS VIA KEYS ","ticket_address_1":"Flat A, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/06\/20","activity_end":"2020-06-02 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54264","activity_notes":"To locate stop-cock and create access panel if required ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2020 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44886","activity_ticket_id":"44603","ticket_reference":"HDT45684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To locate stop-cock and create access panel if required - FOR TUESDAY ACCESS VIA KEYS ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/06\/20","activity_end":"2020-06-02 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54265","activity_notes":"To locate stop-cock and create access panel if required ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2020 14:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44887","activity_ticket_id":"44604","ticket_reference":"HDT45685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inner door frame damaged due to attempted delivery of a sofa","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/05\/20","activity_end":"2020-05-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54266","activity_notes":"Inner door frame damaged due to attempted delivery of a sofaTo reinstate door frame ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44888","activity_ticket_id":"44605","ticket_reference":"HDT45686","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out redecoration works following a leak ","ticket_address_1":"Flat 3, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/05\/20","activity_end":"2020-05-29 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54267","activity_notes":"To carry out redecoration works following a leak ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 09:40 (jane)<\/b>Job has been put on hold as the tenant is shielding at the moment, they will contact M J Mapp when they are happy for us to attend <\/p>

22\/02\/2021 10:31 (sandra)<\/b>(Placed On Hold) tenant is isolating <\/p>

23\/06\/2021 11:35 (sandra)<\/b>(Removed from on-hold)<\/p>

06\/07\/2021 11:25 (dean)<\/b>Done 390.00<\/p>

06\/07\/2021 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44889","activity_ticket_id":"44574","ticket_reference":"HDT45655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To turn off the radiators on the 1st floor and common parts","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/05\/20","activity_end":"2020-05-29 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54268","activity_notes":"Please arrange for a gas engineer to attend site to turn off the radiators on the 1st floor and common parts as they are still on and it's very hot in the building due to warm weather.","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2020 10:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44890","activity_ticket_id":"44606","ticket_reference":"HDT45687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13522 - 2nd Floor Flat, 21a Newport Court ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/20","activity_end":"2020-05-29 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54269","activity_notes":"Replacement under fridge with ice box ","activity_timesheet":"1","ticket_notes_combined":"

03\/06\/2020 12:29 (jane)<\/b>Fridge being delivered on Friday 15th June <\/p>

17\/06\/2020 10:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44891","activity_ticket_id":"44607","ticket_reference":"HDT45688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC pre-tenancy checks ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/05\/20","activity_end":"2020-05-29 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54270","activity_notes":"To carry out ITC pre-tenancy checks ","activity_timesheet":"1","ticket_notes_combined":"

01\/06\/2020 15:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44892","activity_ticket_id":"44609","ticket_reference":"HDT45690","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13514 - Flat 1, 4 and 5, 15 Slingsby Place ","ticket_address_1":"Flat 1, 4 and 5, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54271","activity_notes":"Replacement heating alarms ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2020 14:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44893","activity_ticket_id":"44610","ticket_reference":"HDT45691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13523 - 3rd Floor Site Office, 21a Wardour Street ","ticket_address_1":"3rd Floor SIte Office, 21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/20","activity_end":"2020-05-29 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54272","activity_notes":"Supply and fit new wooden blinds ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 09:37 (jane)<\/b>Blinds being delivered 22\/23rd June <\/p>

25\/06\/2020 09:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44894","activity_ticket_id":"44611","ticket_reference":"HDT45692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13524 - Flat 5, Exeter Mansions","ticket_address_1":"Flat 5, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/20","activity_end":"2020-05-29 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54273","activity_notes":"Following gas and plumbing checks, there are some remedial works needed. I have already spoken Lillian and she said ask Jane send a quote.New shower mixer needed for ensuite plus two hoses.Boiler controls have been adapted by tenant and only the receiver is left.Radiator is back bedroom, vent needs removing and re-making.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 11:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44895","activity_ticket_id":"44613","ticket_reference":"HDT45694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace locks and keys ","ticket_address_1":"64 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54274","activity_notes":"To replace locks and keys ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2020 09:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44896","activity_ticket_id":"44614","ticket_reference":"HDT45695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The grill works but the oven does not ","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/06\/20","activity_end":"2020-06-01 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54275","activity_notes":"The grill works but the oven does not ","activity_timesheet":null,"ticket_notes_combined":"

02\/06\/2020 09:19 (jane)<\/b>For Wednesday afternoon <\/p>

05\/06\/2020 16:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44897","activity_ticket_id":"44615","ticket_reference":"HDT45696","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove \/ dispose of a shelving unit.","ticket_address_1":"Flat 5, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/06\/20","activity_end":"2020-06-01 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54276","activity_notes":"To remove \/ dispose of a shelving unit","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2020 09:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44898","activity_ticket_id":"44616","ticket_reference":"HDT45697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate faulty main entrance door lock","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54277","activity_notes":"To investigate faulty main entrance door lock","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2020 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44899","activity_ticket_id":"44604","ticket_reference":"HDT45685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inner door frame damaged due to attempted delivery of a sofa","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54278","activity_notes":"Inner door frame damaged due to attempted delivery of a sofaTo reinstate door frame ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44900","activity_ticket_id":"44617","ticket_reference":"HDT45698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak from the boiler ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54279","activity_notes":"To investigate leak from the boiler ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 11:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44901","activity_ticket_id":"44618","ticket_reference":"HDT45699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door entry issue ","ticket_address_1":"2nd Floor Office, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54280","activity_notes":". Tenant on the 2nd floor office reported that the buzzer does not release the door.","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 08:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44902","activity_ticket_id":"44619","ticket_reference":"HDT45700","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ventilation issue ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/20","activity_end":"2020-06-01 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54281","activity_notes":"the ventilation supply and extract to our toilet blocks is not working? Please can you arrange for your engineer to attend and fix? Keys for roof and risers are in the basement on my desk.","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2020 14:56 (jane)<\/b>At ventilation fault specialist contractor required<\/p>

17\/07\/2020 12:07 (jane)<\/b>Attending to today <\/p>

22\/07\/2020 15:47 (jane)<\/b>Air con belts on order <\/p>

03\/09\/2020 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44903","activity_ticket_id":"44620","ticket_reference":"HDT45701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"New boiler controllers ","ticket_address_1":"Flat 1 and 2, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/20","activity_end":"2020-06-01 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54282","activity_notes":"gas engineers to install both new controllers.Lilian has the controllers ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44904","activity_ticket_id":"44621","ticket_reference":"HDT45702","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC check ","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54283","activity_notes":"Can we please do an ITC for flat 1, 31 Catherine? The tenant has not confirmed if they have had this flat cleaned before they left so additional PPE may be required when working here. ","activity_timesheet":"1","ticket_notes_combined":"

03\/06\/2020 12:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44905","activity_ticket_id":"44622","ticket_reference":"HDT45703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Friday 5th June between 1 and 5pm - Access via keys ","ticket_address_1":"Flat 3, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/20","activity_end":"2020-09-03 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54284","activity_notes":"Can we please attend and look at:1) issues with toilet having very weak flushing capability2) Put on door for cabinet that houses laundry machine ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 10:35 (jane)<\/b>New syphon on order <\/p>

17\/06\/2020 09:58 (jane)<\/b>New syphon has been fitted, integrated door on order <\/p>

08\/07\/2020 17:03 (jane)<\/b>Integrated door being delivered to our offices on 13th July <\/p>

02\/09\/2020 09:37 (jane)<\/b>Door is being fitted tomorrow <\/p>

03\/09\/2020 13:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44906","activity_ticket_id":"44608","ticket_reference":"HDT45689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13518 - Flat 5, 33 Cranbourn Street ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/06\/20","activity_end":"2020-06-01 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54285","activity_notes":"To apply protection sheeting and uplift and remove existing decking and dispose off correctly at waste transfer site.Prepare and supply and lay new decking to match and seal on completion.","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2020 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44907","activity_ticket_id":"44623","ticket_reference":"HDT45704","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights not working to common parts.","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/20","activity_end":"2020-06-01 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54286","activity_notes":"Tenant reported: A few lights are not working.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44908","activity_ticket_id":"44624","ticket_reference":"HDT45705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak into restaurant ","ticket_address_1":"13 & 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/20","activity_end":"2020-06-01 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54287","activity_notes":"To attend to leak into restaurant ","activity_timesheet":"1","ticket_notes_combined":"

01\/06\/2020 16:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44909","activity_ticket_id":"44625","ticket_reference":"HDT45706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC check for Wednesday ","ticket_address_1":"Flat 1, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/20","activity_end":"2020-06-03 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54288","activity_notes":"Can we please attend Flat 1 61 Chandos to Do an ITC on Wednesday? The tenancy is up here but the tenant has not responded, Can you press the buzzer 1st and check the property is vacant. If so, Could you please change the lock while on site and return the new key to Garry at the site office? ","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2020 14:11 (jane )<\/b>(Ticket Closed)<\/p>

10\/06\/2020 11:31 (jane)<\/b>invoice for lock<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44910","activity_ticket_id":"44626","ticket_reference":"HDT45707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Seal leaking around door to washing machine ","ticket_address_1":"Flat 1, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/06\/20","activity_end":"2020-06-02 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54289","activity_notes":"washing machine at Flat 1, 19 Charlotte St please, The seal seems to be leaking round the door. ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 15:56 (jane)<\/b>Washing machine seal on order <\/p>

19\/06\/2020 09:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44911","activity_ticket_id":"44627","ticket_reference":"HDT45708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter- tenancy checks and meter readings ","ticket_address_1":"Flat A, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/06\/20","activity_end":"2020-06-02 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54290","activity_notes":"To carry out inter- tenancy checks and meter readings Gas in the main room ","activity_timesheet":"1","ticket_notes_combined":"

03\/06\/2020 12:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44912","activity_ticket_id":"44628","ticket_reference":"HDT45709","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter- tenancy checks","ticket_address_1":"Flat 1, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/06\/20","activity_end":"2020-06-02 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54291","activity_notes":"To carry out inter- tenancy checks- No meters needed ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2020 15:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44913","activity_ticket_id":"44629","ticket_reference":"HDT45710","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter- tenancy checks and meter readings - FOR WEDNESDAY 3RD JUNE ","ticket_address_1":"Flat 2, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/06\/20","activity_end":"2020-06-02 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54292","activity_notes":"To carry out inter- tenancy checks and meter readings - FOR WEDNESDAY 3RD JUNE Electric inside apartment ","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2020 14:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44914","activity_ticket_id":"44630","ticket_reference":"HDT45711","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter- tenancy checks and meter readings - FOR WEDNESDAY 3RD JUNE ","ticket_address_1":"Flat 1, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/06\/20","activity_end":"2020-06-02 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54293","activity_notes":"To carry out inter- tenancy checks and meter readings - FOR WEDNESDAY 3RD JUNE Gas and electric meters both in apartment ","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2020 14:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44915","activity_ticket_id":"44631","ticket_reference":"HDT45712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working and dishwasher ","ticket_address_1":"Flat 2, 8a New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/06\/20","activity_end":"2020-06-02 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54294","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44916","activity_ticket_id":"44632","ticket_reference":"HDT45713","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"One of the wheels has come off Jet Wash ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/06\/20","activity_end":"2020-06-03 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54295","activity_notes":"One of the wheels has come off Jet Wash ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 13:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44917","activity_ticket_id":"44633","ticket_reference":"HDT45714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove the hallway runner and a mirror and dispose off","ticket_address_1":"Flat 5, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54296","activity_notes":"To remove the hallway runner and a mirror and dispose off","activity_timesheet":"1","ticket_notes_combined":"

03\/06\/2020 14:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44918","activity_ticket_id":"44634","ticket_reference":"HDT45715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x lamp out ","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54297","activity_notes":"1 x lamp out ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2020 14:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44919","activity_ticket_id":"44635","ticket_reference":"HDT45716","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3 x lamps blown ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54298","activity_notes":"3 x lamps blown ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2020 15:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44920","activity_ticket_id":"44636","ticket_reference":"HDT45717","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x lamp out ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54299","activity_notes":"1 x lamp out ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44921","activity_ticket_id":"44637","ticket_reference":"HDT45718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x lamp out","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54300","activity_notes":"1 x lamp out ","activity_timesheet":"1","ticket_notes_combined":"

03\/06\/2020 15:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44922","activity_ticket_id":"44638","ticket_reference":"HDT45719","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 x lamps out ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54301","activity_notes":"2 x lamps out ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2020 15:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44923","activity_ticket_id":"44639","ticket_reference":"HDT45720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x lamp out ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54302","activity_notes":"1 x lamp out ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2020 15:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44924","activity_ticket_id":"44640","ticket_reference":"HDT45721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking towel rail and boiler issue - Tenant home for access ","ticket_address_1":"Flat 7, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54303","activity_notes":"Leaking towel radiator and boiler, there is no hot water ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2020 09:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44925","activity_ticket_id":"44641","ticket_reference":"HDT45722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Drainage smells coming the toilet - tenant home for access today ","ticket_address_1":"Flat 3, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54304","activity_notes":"Drainage smells coming the toilet - tenant home for access today ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 14:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44926","activity_ticket_id":"44642","ticket_reference":"HDT45723","ticket_client":"1785","client_name":"Clarendon Serviced Apartments","ticket_title":"Emergency call-out - Water leaking into bathroom ","ticket_address_1":"Pepys G01","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/06\/20","activity_end":"2020-06-02 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54305","activity_notes":"Emergency call-out - Water leaking into bathroom ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 10:39 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44927","activity_ticket_id":"44643","ticket_reference":"HDT45724","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out five yearly electrical inspection - FOR FRIDAY 5TH JUNE ","ticket_address_1":"15-17 Mercer Street - Crazy Bear - Non Block","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54306","activity_notes":"To carry out five yearly electrical inspection - FOR FRIDAY 5TH JUNE - given a price for 250.00 plus VAT ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44928","activity_ticket_id":"44644","ticket_reference":"HDT45725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the broken door handle of the main door at 34A Rupert St.","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/20","activity_end":"2020-06-03 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54307","activity_notes":"To replace the broken door handle of the main door at 34A Rupert St.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2020 16:28 (jane )<\/b>(Ticket Closed)<\/p>

15\/06\/2020 11:46 (jane)<\/b>Have replaced bar between handle and lock. Original one was cut too short and have now lengthened it to stop it slipping out <\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44929","activity_ticket_id":"44645","ticket_reference":"HDT45726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 7, 38 William IV Street - FOR TODAY ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/20","activity_end":"2020-06-03 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54308","activity_notes":"an we please attend to but send a quote for the highlighted job. Can you also take photos and list any other damage in the property? Check alarms Common bathroomToilet seat has come loose (as per previous requests to fix it)Door lock has come off (as per previous requests to fix it)Shower sliding door is dislodged from the sliding track at the bottom Walls (in some parts of the house)Walls some stains Blu Tack\/mounting adhesive residue KitchenFridge the plastic plate covering the vegetable compartment has crackedDishwasher handle the paint coat on a corner of the handle has been chipped off, exposing the brown wood underneath","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2020 10:03 (jane)<\/b>list completed apart from threshold bar and fridge compartment on order - <\/p>

29\/07\/2020 12:07 (jane)<\/b>Parts for fridge arriving in 3 days <\/p>

11\/08\/2020 15:32 (jane)<\/b>Fridge parts arrived at the office <\/p>

17\/08\/2020 11:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44930","activity_ticket_id":"44646","ticket_reference":"HDT45727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Supplied and fitted 2No new Co alarms ","ticket_address_1":"Flat A & B, 39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/20","activity_end":"2020-06-03 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54309","activity_notes":"Supplied and fitted 2No new Co alarms ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 11:33 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44931","activity_ticket_id":"44544","ticket_reference":"HDT45625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak from Flat 3 into Flat 1 and repair entrance door to flats ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/20","activity_end":"2020-06-03 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54310","activity_notes":"To attend to leak from Flat 3 into Flat 1 and repair entrance door to flats ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 09:50 (jane )<\/b>(Ticket Closed)<\/p>

03\/06\/2020 11:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/06\/2020 16:42 (jane)<\/b>Report sent to client All services were isolated to bathroom, toilet and bath were disconnected, removed and set aside for re-use Vinyl was lifted and further 4No layers inclusive of insulation were lifted, carted away and disposed of correctly, in order to expose the joists. In the hallway the engineered flooring was removed and cut back to the threshold in 2No rooms in order to allow the sub-floor of hallway to dry out A dehumidifier is currently in place to help dry out these areas. Once we are satisfied all is dry, then a programme of works will be submitted for the reinstatement process <\/p>

02\/07\/2020 10:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44932","activity_ticket_id":"44647","ticket_reference":"HDT45728","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC pre-tenancy check list ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/20","activity_end":"2020-06-03 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54311","activity_notes":"To carry out ITC pre-tenancy check list ","activity_timesheet":"1","ticket_notes_combined":"

03\/06\/2020 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44933","activity_ticket_id":"44648","ticket_reference":"HDT45729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check all appliances, smoke alarms and if there is any major damage","ticket_address_1":"Flat 2, 61a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54312","activity_notes":"To check all appliances, smoke alarms and if there is any major damage","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2020 10:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44934","activity_ticket_id":"44649","ticket_reference":"HDT45730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC pre-tenancy check and take pictures of any damages and meter readings ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/20","activity_end":"2020-06-03 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54313","activity_notes":"To carry out ITC pre-tenancy check and take pictures of any damages and meter readings ","activity_timesheet":"1","ticket_notes_combined":"

05\/06\/2020 14:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44935","activity_ticket_id":"44650","ticket_reference":"HDT45731","ticket_client":"1785","client_name":"Clarendon Serviced Apartments","ticket_title":"Side entry ball-valve to toilet leaking - For tomorrow morning ","ticket_address_1":"Flat G01, 1 Pepys Street ","ticket_address_2":"Tower Hill","ticket_town":"London","ticket_county":"","ticket_postcode":"EC3N 2NU","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/20","activity_end":"2020-06-03 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54314","activity_notes":"Side entry ball-valve to toilet leaking ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2020 13:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44936","activity_ticket_id":"44651","ticket_reference":"HDT45732","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To supply and fit a new latch to the bin room ","ticket_address_1":"Melbourne House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/06\/20","activity_end":"2020-06-03 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54315","activity_notes":"To supply and fit a new latch to the bin room ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2020 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44938","activity_ticket_id":"44652","ticket_reference":"HDT45733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler not working ","ticket_address_1":"Flat 3, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54317","activity_notes":"Boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2020 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44939","activity_ticket_id":"44653","ticket_reference":"HDT45734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of inter-tenancy works ","ticket_address_1":"Flat A, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/06\/20","activity_end":"2020-06-04 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54318","activity_notes":"To carry out list of inter-tenancy works Lounge ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44940","activity_ticket_id":"44654","ticket_reference":"HDT45735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"handle toilet door on 1st floor half landing needs refixing ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54319","activity_notes":"handle toilet door on 1st floor half landing needs refixing ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2020 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44941","activity_ticket_id":"44655","ticket_reference":"HDT45736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 Light out ","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54320","activity_notes":"1 light out ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2020 14:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44942","activity_ticket_id":"44656","ticket_reference":"HDT45737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 x lights out ","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54321","activity_notes":"2 x lights out ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2020 14:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44943","activity_ticket_id":"44657","ticket_reference":"HDT45738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 x lights out ","ticket_address_1":"25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54322","activity_notes":"2 x lights out ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2020 14:31 (jane)<\/b>Order 2 replacement LED doenlighters<\/p>

03\/07\/2020 14:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44944","activity_ticket_id":"44658","ticket_reference":"HDT45739","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x light out ","ticket_address_1":"27a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54323","activity_notes":"1 x light out ","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2020 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44945","activity_ticket_id":"44659","ticket_reference":"HDT45740","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace oven and repair 2No lights (kitchen and bathroom)","ticket_address_1":"Flat 2, 61a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54324","activity_notes":"To replace oven and repair 2No lights (kitchen and bathroom)","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 16:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44946","activity_ticket_id":"44660","ticket_reference":"HDT45741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the bathroom heater - Management keys","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/20","activity_end":"2020-06-04 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54325","activity_notes":"To investigate and repair the bathroom heater. The tenant has reported that they are unable to turn it off","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2020 15:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44947","activity_ticket_id":"44661","ticket_reference":"HDT45742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to 2No lights out ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54326","activity_notes":"To attend to 2No lights out ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44948","activity_ticket_id":"44662","ticket_reference":"HDT45743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13504 - Flat 3, 79 St Martins Lane","ticket_address_1":"Flat 3, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54327","activity_notes":"Replacement integrated washer\/dryer","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2020 13:49 (jane)<\/b>Replacement Neff ordered <\/p>

04\/06\/2020 13:59 (jane)<\/b>Being delivered on Tuesday 9th June <\/p>

10\/06\/2020 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44949","activity_ticket_id":"44663","ticket_reference":"HDT45744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/13515 - Newport Sandringham","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/20","activity_end":"2020-06-04 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54328","activity_notes":"To run 3 x CATS-E cables at high level along the data cabling from your office and allow terminate at the service corridor by the Halton extraction digital panel (cables to be terminated by others)","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2020 15:22 (jane)<\/b>Works programmed in for Tuesday 16th June <\/p>

19\/06\/2020 09:17 (jane)<\/b>Works are on going <\/p>

19\/06\/2020 10:46 (jane)<\/b>Returning on Monday 22nd June - RJ 45 plugs coming into stock <\/p>

26\/06\/2020 12:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44950","activity_ticket_id":"44664","ticket_reference":"HDT45745","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fob entry not working ","ticket_address_1":"5a and 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/06\/20","activity_end":"2020-06-04 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54329","activity_notes":"Fob entry not working ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2020 09:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44951","activity_ticket_id":"44665","ticket_reference":"HDT45746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water issue (constantly tepid)","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/20","activity_end":"2020-06-05 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54330","activity_notes":"Water issue (constantly tepid)","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 11:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44952","activity_ticket_id":"44667","ticket_reference":"HDT45748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3 lights not working ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/20","activity_end":"2020-06-05 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54331","activity_notes":"3 lights not working ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 09:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44953","activity_ticket_id":"44668","ticket_reference":"HDT45749","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"7 lights not working ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/20","activity_end":"2020-06-05 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54332","activity_notes":"7 lights not working ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 09:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44954","activity_ticket_id":"44669","ticket_reference":"HDT45750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 x lights out ","ticket_address_1":"13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/20","activity_end":"2020-06-05 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54333","activity_notes":"2 x lights out ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 09:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44955","activity_ticket_id":"44670","ticket_reference":"HDT45751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x light not working ","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/20","activity_end":"2020-06-05 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54334","activity_notes":"1 x light not working ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44956","activity_ticket_id":"44671","ticket_reference":"HDT45752","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x light not working ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/20","activity_end":"2020-06-05 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54335","activity_notes":"1 x light not working ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44957","activity_ticket_id":"44672","ticket_reference":"HDT45753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x light not working ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/20","activity_end":"2020-06-05 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54336","activity_notes":"1 x light not working ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2020 09:21 (jane)<\/b>Ordered replacement fitting <\/p>

29\/06\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44958","activity_ticket_id":"44673","ticket_reference":"HDT45754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13508 - Flat 4.4, 38 St Martins Lane ","ticket_address_1":"Flat 4.4, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/06\/20","activity_end":"2020-06-05 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54337","activity_notes":"To carry out making good to bedroom wall and redecorate 1No wall to match on completion.","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2020 09:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44959","activity_ticket_id":"44674","ticket_reference":"HDT45755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13526 - Flat 1, 31 Catherine Street ","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/06\/20","activity_end":"2020-06-05 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54338","activity_notes":"Redecoration ","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2020 08:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44961","activity_ticket_id":"44675","ticket_reference":"HDT45756","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13521 - 2nd Floor Flat, 21a Newport Court ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54340","activity_notes":"To disconnect and remove faulty water heater and dispose off correctly.To then supply and fit new Ariston water heater complete with expansion vessel and nrv, commission, test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2020 10:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44962","activity_ticket_id":"44392","ticket_reference":"HDT45473","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of recommendations ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/06\/20","activity_end":"2020-06-05 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54341","activity_notes":"list of works
Really not much to do in this one. But.....Bedroom 1) Damaged wall behind headboard See photo 2) Marks on floor caused by bed See photo 3) R\/H blind cord snapped4) Damp by window.5) Weeds growing on patio Hallway 1) Door stop needs refixing 2) Top lock key hard to useKitchen\/Lounge1) Waste stopper needs new. But stuck in waste outlet 2) Kitchen tap loose3) Extra shelf in cupboard but no extra supports. This was sitting on other shelf4) Wooden floor very dirty. Can see large rug was in place and difference in colour in floor5) Threshold leading to patio badly marked 6) Knobs in cupboard doors worn. White showing throughBathroom1) Door unable to lock 2) Threshold bar needs refixing 3) Water stain on ceiling from roof leak 4) Water marks on wall from hand basin 5) Residue marks from silicone around marble surface 6) ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2020 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44963","activity_ticket_id":"44676","ticket_reference":"HDT45757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45722 Follow-Up - Opening up of bathrooms to investigate drainage smell, flooring issue and inspecting gulleys - FOR MONDAY ","ticket_address_1":"Flat 3, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/20","activity_end":"2020-06-05 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54342","activity_notes":"HDT45722 Follow-Up - Opening up of bathrooms to investigate drainage smell, flooring issue and inspecting gulleys - FOR MONDAY ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2020 13:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44964","activity_ticket_id":"44676","ticket_reference":"HDT45757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45722 Follow-Up - Opening up of bathrooms to investigate drainage smell, flooring issue and inspecting gulleys - FOR MONDAY ","ticket_address_1":"Flat 3, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/20","activity_end":"2020-06-08 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54343","activity_notes":"HDT45722 Follow-Up - Opening up of bathrooms to investigate drainage smell, flooring issue and inspecting gulleys - FOR MONDAY ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 13:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44965","activity_ticket_id":"44677","ticket_reference":"HDT45758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone is faulty ","ticket_address_1":"Flat 4, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/06\/20","activity_end":"2020-06-08 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54344","activity_notes":"Entry phone is faulty ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 11:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44966","activity_ticket_id":"44678","ticket_reference":"HDT45759","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with tumble dryer and cooker extract.","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/06\/20","activity_end":"2020-06-08 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54345","activity_notes":"Issue with tumble dryer and cooker extract.","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2020 11:45 (jane)<\/b>Access via keys for Thursday 11th <\/p>

17\/06\/2020 09:00 (jane)<\/b>Cooker hood repair completed - back panel refitted.Dyer Diagnostic : faulty water tank and the lower front panel, ordered new.<\/p>

20\/07\/2020 11:50 (jane)<\/b>Appliance engineer attending on Wednesday afternoon<\/p>

22\/07\/2020 15:48 (jane )<\/b>(Ticket Closed)<\/p>

28\/07\/2020 15:09 (jane)<\/b>handle replaced <\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44967","activity_ticket_id":"44679","ticket_reference":"HDT45760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2.1, 16a Rupert St ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/06\/20","activity_end":"2020-06-08 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54346","activity_notes":"Dishwasher not working, broken blinds and paint on bathroom ceiling flaking ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2020 09:03 (jane)<\/b>Spray arms unblocked to dishwasher <\/p>

19\/06\/2020 16:19 (jane)<\/b>Have requested access for next week to take further details of the blind <\/p>

30\/06\/2020 09:26 (jane)<\/b>Engineer attending on Friday 3rd July <\/p>

30\/06\/2020 09:34 (jane)<\/b>2pm on Friday 3rd July <\/p>

30\/06\/2020 12:09 (jane)<\/b>Access arranged into Flat 3.1 too for 2pm on Friday <\/p>

03\/07\/2020 15:18 (jane)<\/b>updated Client with ..Blind is white wooden 1420 wide 1760 drop 50 mm fins Please please please Make sure the cords are long enough because though this blind is new, when the blind is at lowest level you are unable to reach either cords unless you are 10 feet tallHand basin unblocked 3.1 Unable to see or trace any leak.The strains in the ceiling of 2.1 may have been from the blocked gullet a couple of years ago and was never painted.We need to stain block and paint ceiling and then observe<\/p>

06\/07\/2020 11:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44968","activity_ticket_id":"44679","ticket_reference":"HDT45760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2.1, 16a Rupert St ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/20","activity_end":"2020-07-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54347","activity_notes":"Broken blinds and paint on bathroom ceiling flaking ","activity_timesheet":"1","ticket_notes_combined":"

17\/06\/2020 09:03 (jane)<\/b>Spray arms unblocked to dishwasher <\/p>

19\/06\/2020 16:19 (jane)<\/b>Have requested access for next week to take further details of the blind <\/p>

30\/06\/2020 09:26 (jane)<\/b>Engineer attending on Friday 3rd July <\/p>

30\/06\/2020 09:34 (jane)<\/b>2pm on Friday 3rd July <\/p>

30\/06\/2020 12:09 (jane)<\/b>Access arranged into Flat 3.1 too for 2pm on Friday <\/p>

03\/07\/2020 15:18 (jane)<\/b>updated Client with ..Blind is white wooden 1420 wide 1760 drop 50 mm fins Please please please Make sure the cords are long enough because though this blind is new, when the blind is at lowest level you are unable to reach either cords unless you are 10 feet tallHand basin unblocked 3.1 Unable to see or trace any leak.The strains in the ceiling of 2.1 may have been from the blocked gullet a couple of years ago and was never painted.We need to stain block and paint ceiling and then observe<\/p>

06\/07\/2020 11:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44969","activity_ticket_id":"44680","ticket_reference":"HDT45761","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace smoke alarm - TENANT WANTS US TO GO IN VIA KEYS TODAY 2 AND 3PM, TENANT WILL BE BACK HOME AT 3PM","ticket_address_1":"Flat 4, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/20","activity_end":"2020-06-08 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54348","activity_notes":"To replace smoke alarm - TENANT WANTS US TO GO IN VIA KEYS TODAY 2 AND 3PM ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44970","activity_ticket_id":"44681","ticket_reference":"HDT45762","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light behind the mirror in the bathroom has blown","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/20","activity_end":"2020-06-08 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54349","activity_notes":"Mr Marsh - 07961593224 called to say that the light behind the mirror in the bathroom has blown. Please can you attend to investigate and repair.","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2020 11:18 (jane)<\/b>Dismantled mirror light found lamp to be faulty. Ordered new lamp for bathroom mirror<\/p>

22\/06\/2020 13:01 (jane)<\/b>Returning today at 2pm with the new lamp<\/p>

26\/06\/2020 14:29 (jane)<\/b>Part been delayed, waiting to come into stock <\/p>

15\/07\/2020 16:48 (jane)<\/b>Still waiting for light to come in<\/p>

22\/07\/2020 16:00 (jane)<\/b>Attending tomorrow afternoon via keys with new part <\/p>

23\/07\/2020 15:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44971","activity_ticket_id":"44682","ticket_reference":"HDT45763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To Investigate leak ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/20","activity_end":"2020-06-08 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54350","activity_notes":"To investigate leak","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2020 14:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44972","activity_ticket_id":"44683","ticket_reference":"HDT45764","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13510 - Flat 2, 19-21 Wimpole Mews ","ticket_address_1":"Flat 2, 19-21 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/06\/20","activity_end":"2020-06-08 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54351","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2020 15:04 (jane)<\/b>Hob on order <\/p>

19\/06\/2020 09:36 (jane)<\/b>Hob has come into stock and being fitted today <\/p>

19\/06\/2020 10:30 (jane)<\/b>Hob is being fitted on Monday 22nd June <\/p>

23\/06\/2020 14:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44973","activity_ticket_id":"44683","ticket_reference":"HDT45764","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13510 - Flat 2, 19-21 Wimpole Mews ","ticket_address_1":"Flat 2, 19-21 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54352","activity_notes":"Redecoration works ","activity_timesheet":"1","ticket_notes_combined":"

08\/06\/2020 15:04 (jane)<\/b>Hob on order <\/p>

19\/06\/2020 09:36 (jane)<\/b>Hob has come into stock and being fitted today <\/p>

19\/06\/2020 10:30 (jane)<\/b>Hob is being fitted on Monday 22nd June <\/p>

23\/06\/2020 14:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44974","activity_ticket_id":"44684","ticket_reference":"HDT45765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - to be completed by COB ON Wednesday 10th June ","ticket_address_1":"Flat 8, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/20","activity_end":"2020-06-08 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54353","activity_notes":"Deadline for this one is COP Weds 10th June. Can we please leave the worktop, furniture and curtains as they are. Can we please do all the rest includingKitchen 7) Pop up waste not working8) Fridge integrated door not secureThough, can we not just replace the pop up waste that is missing?Also - we arranged for Reddan to do the silicone last year: - this needs to be done ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44975","activity_ticket_id":"44644","ticket_reference":"HDT45725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the broken door handle of the main door at 34A Rupert St.","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/20","activity_end":"2020-06-09 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54354","activity_notes":"To replace the broken door handle of the main door at 34A Rupert St.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2020 16:28 (jane )<\/b>(Ticket Closed)<\/p>

15\/06\/2020 11:46 (jane)<\/b>Have replaced bar between handle and lock. Original one was cut too short and have now lengthened it to stop it slipping out <\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44976","activity_ticket_id":"44685","ticket_reference":"HDT45766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x light out ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/20","activity_end":"2020-06-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54355","activity_notes":"1 x light out ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2020 15:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44977","activity_ticket_id":"44686","ticket_reference":"HDT45767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"7 x lights out ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/20","activity_end":"2020-06-09 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54356","activity_notes":"7 x lights out ","activity_timesheet":"1","ticket_notes_combined":"

09\/06\/2020 15:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44978","activity_ticket_id":"44687","ticket_reference":"HDT45768","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"4 x lights out ","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/20","activity_end":"2020-06-09 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54357","activity_notes":"4 x lights out ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2020 15:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44979","activity_ticket_id":"44688","ticket_reference":"HDT45769","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x light out ","ticket_address_1":"32 Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/20","activity_end":"2020-06-09 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54358","activity_notes":"1 x light out ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2020 15:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44980","activity_ticket_id":"44689","ticket_reference":"HDT45770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x light out ","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/20","activity_end":"2020-06-09 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54359","activity_notes":"1 x light out ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2020 15:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44981","activity_ticket_id":"44690","ticket_reference":"HDT45771","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 x light out ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/20","activity_end":"2020-06-09 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54360","activity_notes":"1 x light out ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2020 15:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44982","activity_ticket_id":"44691","ticket_reference":"HDT45772","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ensure all windows and doors to 4th floor office and common parts roof door are secure - Keys for access ","ticket_address_1":"4th Floor, 21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/20","activity_end":"2020-06-09 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54361","activity_notes":"Ensure all windows and doors to 4th floor office and common parts roof door are secure - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2020 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44983","activity_ticket_id":"44692","ticket_reference":"HDT45773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Wooden latch repair ","ticket_address_1":"6 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/20","activity_end":"2020-06-09 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54362","activity_notes":"we have had a leak from the old beer latch to the basement over the weekend. After inspection it seems that the wooden latch is in need of some maintenance as that could become a hazard for people walking on the pavement. The wood on it is starting to rot.","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2020 10:36 (jane)<\/b>Cover on order <\/p>

19\/06\/2020 11:47 (jane)<\/b>We have fixed a road side plate to the loading hatch.This is a temp repair to safeguard pedestrians falling through the rotten timber.This may stop or reduce rain coming through the rotten timber<\/p>

16\/07\/2020 16:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44984","activity_ticket_id":"44662","ticket_reference":"HDT45743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13504 - Flat 3, 79 St Martins Lane","ticket_address_1":"Flat 3, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/20","activity_end":"2020-06-09 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54363","activity_notes":"Replacement integrated washer\/dryer","activity_timesheet":"1","ticket_notes_combined":"

04\/06\/2020 13:49 (jane)<\/b>Replacement Neff ordered <\/p>

04\/06\/2020 13:59 (jane)<\/b>Being delivered on Tuesday 9th June <\/p>

10\/06\/2020 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44985","activity_ticket_id":"44693","ticket_reference":"HDT45774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating issue - Keys for access ","ticket_address_1":"Flat 1, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/20","activity_end":"2020-06-09 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54364","activity_notes":"Heating issue ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 14:34 (jane)<\/b>Keys for access <\/p>

12\/06\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44986","activity_ticket_id":"44699","ticket_reference":"HDT45780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak in the men's toilet pipe - FOR TODAY ","ticket_address_1":"Basement Office, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/20","activity_end":"2020-06-10 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54365","activity_notes":"to investigate a leak in the men's toilet pipe.Tenant reported: the leak is from the main pipe work.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 13:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44987","activity_ticket_id":"44700","ticket_reference":"HDT45781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - AFTERNOON OF 13TH AUGUST ","ticket_address_1":"Flat 1, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/20","activity_end":"2020-08-13 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54366","activity_notes":"To carry out inter-tenancy checks - AFTERNOON OF 13TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2020 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44988","activity_ticket_id":"44695","ticket_reference":"HDT45776","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45711 Follow-Up -To carry out inter- tenancy list ","ticket_address_1":"Flat 1, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/20","activity_end":"2020-06-10 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54367","activity_notes":"HDT45711 Follow-Up - To carry out inter- tenancy list ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2020 09:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/06\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44989","activity_ticket_id":"44695","ticket_reference":"HDT45776","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45711 Follow-Up -To carry out inter- tenancy list ","ticket_address_1":"Flat 1, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54368","activity_notes":"HDT45711 Follow-Up - To carry out inter- tenancy list ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2020 09:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/06\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44990","activity_ticket_id":"44696","ticket_reference":"HDT45777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45688 Follow-Up -To carry out ITC pre-tenancy works ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/20","activity_end":"2020-06-10 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54369","activity_notes":"HDT45688 Follow-Up - To carry out ITC pre-tenancy works ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 09:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/06\/2020 09:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44991","activity_ticket_id":"44696","ticket_reference":"HDT45777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45688 Follow-Up -To carry out ITC pre-tenancy works ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54370","activity_notes":"HDT45688 Follow-Up - To carry out ITC pre-tenancy works ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 09:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/06\/2020 09:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44992","activity_ticket_id":"44698","ticket_reference":"HDT45779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45730 Follow-Up -To carry out ITC pre-tenancy list - WITH THE EXCEPTION OF LIST BELOW ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/20","activity_end":"2020-06-10 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54371","activity_notes":"HDT45730 Follow-Up - To carry out ITC pre-tenancy list Happy to do everything except:2. Walls are generally marked and would probably benefit from repainting11. Scratch on wooden flooring would need to be looked at by specialist flooring contractor15. Grey paint wearing off to kitchen cupboard handles","activity_timesheet":"1","ticket_notes_combined":"

17\/06\/2020 10:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44993","activity_ticket_id":"44698","ticket_reference":"HDT45779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45730 Follow-Up -To carry out ITC pre-tenancy list - WITH THE EXCEPTION OF LIST BELOW ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54372","activity_notes":"HDT45730 Follow-Up - To carry out ITC pre-tenancy list Happy to do everything except:2. Walls are generally marked and would probably benefit from repainting11. Scratch on wooden flooring would need to be looked at by specialist flooring contractor15. Grey paint wearing off to kitchen cupboard handles","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2020 10:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44994","activity_ticket_id":"44697","ticket_reference":"HDT45778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45709 Follow-Up -To carry out inter- tenancy works - QUOTE REQUIRED FOR REDECS AND FLOORING WORKS ON DIFFERENT JOB TICKET ","ticket_address_1":"Flat 1, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/20","activity_end":"2020-06-10 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54373","activity_notes":"HDT45709 Follow-Up - To carry out inter- tenancy works ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 09:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/06\/2020 15:40 (jane)<\/b>Attending Monday and Tuesday next week <\/p>

24\/06\/2020 16:14 (jane)<\/b>Not complete, parts on order <\/p>

26\/06\/2020 14:40 (jane)<\/b>Removed toilet <\/p>

26\/06\/2020 15:03 (jane)<\/b>Oven cooker hood side slide panel part on order <\/p>

01\/07\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>

01\/07\/2020 15:32 (jane)<\/b>Complete, returned and fitted extractor hood door sliding kit, reinstated pelmet above cupboards, Refitted boxing in behind toilet.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44995","activity_ticket_id":"44701","ticket_reference":"HDT45782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty detectors - tenant home for access ","ticket_address_1":"Flat 4, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/20","activity_end":"2020-06-10 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54374","activity_notes":"Faulty detectors - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2020 09:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44996","activity_ticket_id":"44702","ticket_reference":"HDT45783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45710 Follow-Up -To carry out inter- tenancy list only in red ","ticket_address_1":"Flat 2, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/20","activity_end":"2020-06-10 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54375","activity_notes":"HDT45710 Follow-Up - To carry out inter- tenancy list only in red Kitchen\/LoungeWalls need painting. Water damagedCenter lights not workingWindows difficult to open\/shut can this be fixed? how? MAY NEED OUR WINDOW SPECAILIST BUT WE COULD TRY AND ADJUST THEM OURSELVESKitchen tap leaking and hot tap hard to use can this be fixed? how? THIS HOPEFULLY JUST NEEDS A LITTLE BIT OF ADJUSTMENT Toilet seat needs adjusting EASY FIXTimber swollen on skirting, bath panel and cupboard doors. is this recent or is it dry? do we know what caused this? I BELIEVE THIS IS OLD AS IT HAS BEEN PAINTED OVERGrout on tiles discoloured EASY FIX","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 14:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/06\/2020 09:33 (jane)<\/b>Decorating works completed <\/p>

25\/06\/2020 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44997","activity_ticket_id":"44702","ticket_reference":"HDT45783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45710 Follow-Up -To carry out inter- tenancy list only in red ","ticket_address_1":"Flat 2, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54376","activity_notes":"HDT45710 Follow-Up - To carry out inter- tenancy list only in red Kitchen\/LoungeWalls need painting. Water damagedCenter lights not workingWindows difficult to open\/shut can this be fixed? how? MAY NEED OUR WINDOW SPECAILIST BUT WE COULD TRY AND ADJUST THEM OURSELVESKitchen tap leaking and hot tap hard to use can this be fixed? how? THIS HOPEFULLY JUST NEEDS A LITTLE BIT OF ADJUSTMENT Toilet seat needs adjusting EASY FIXTimber swollen on skirting, bath panel and cupboard doors. is this recent or is it dry? do we know what caused this? I BELIEVE THIS IS OLD AS IT HAS BEEN PAINTED OVERGrout on tiles discoloured EASY FIX","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 14:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/06\/2020 09:33 (jane)<\/b>Decorating works completed <\/p>

25\/06\/2020 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44998","activity_ticket_id":"44703","ticket_reference":"HDT45784","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The bath plug hole doesn\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2t fit the bath perfectly and water seeps - keys for access ","ticket_address_1":"Flat 3, 38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/20","activity_end":"2020-06-10 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54377","activity_notes":"The bath plug hole doesnt fit the bath perfectly and water seeps - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 15:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT44999","activity_ticket_id":"44704","ticket_reference":"HDT45785","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To clear the rubbish from the Vault.","ticket_address_1":"2 Charlotte Place - Basement","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/06\/20","activity_end":"2020-06-10 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54378","activity_notes":"There is a small vault in the basement that still has some rubbish in left from the clearance","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 13:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45000","activity_ticket_id":"44705","ticket_reference":"HDT45786","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue - please see notes below ","ticket_address_1":"Flat 3, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/20","activity_end":"2020-06-10 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54379","activity_notes":"Can we please attend this afternoon as the boiler is not working at the above apartment - tenant, Thea, will be in to permit access:If it needs repressurising again, please can we :1) show Thea how to check the pressure and repressurise if it is safe to do so2) ascertain the reason why it is losing pressure again ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 16:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45001","activity_ticket_id":"44706","ticket_reference":"HDT45787","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace drain cover and put draught excluder on door ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/20","activity_end":"2020-06-10 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54380","activity_notes":"To replace drain cover in the basement tank room and supply and fit new draught excluder strip on both of tank room doors ","activity_timesheet":"1","ticket_notes_combined":"

10\/06\/2020 16:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45002","activity_ticket_id":"44707","ticket_reference":"HDT45788","ticket_client":"1832","client_name":"Argos","ticket_title":"To carry out plastering works to door opening reveals ","ticket_address_1":"Argos","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"27","resource_name":"Swiftsure Ceilings","activity_start":"10\/06\/20","activity_end":"2020-06-10 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54381","activity_notes":"To carry out plastering works to door opening reveals ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45003","activity_ticket_id":"44684","ticket_reference":"HDT45765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - to be completed by COB ON Wednesday 10th June ","ticket_address_1":"Flat 8, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/06\/20","activity_end":"2020-06-11 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54382","activity_notes":"Deadline for this one is COP Weds 10th June. Can we please leave the worktop, furniture and curtains as they are. Can we please do all the rest includingKitchen 7) Pop up waste not working8) Fridge integrated door not secureThough, can we not just replace the pop up waste that is missing?Also - we arranged for Reddan to do the silicone last year: - this needs to be done ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45004","activity_ticket_id":"44708","ticket_reference":"HDT45789","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of works so tenant can move in from Flat 1","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/06\/20","activity_end":"2020-06-11 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54383","activity_notes":"Flat needs a good clean and needs some painting, to hallway walls, bathroom ceiling, bathroom walls, bedroom walls and kitchen (just needs freshening up) Plug to sink not workingEasy fix Cracked compartment in fridge (Not a major issue) Toilet seat very loose, toilet working correctly. Shower hose\/Head Refixed Boiler pressure very low (Completed. Working ok) Oven ok Extractor fan ok Gas hob ok (But when gas tested) Washing machine (Tested only on a rinse cycle) All smoke alarms ok Bath\/sink\/toilet ok Windows and blinds ok","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45005","activity_ticket_id":"44708","ticket_reference":"HDT45789","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of works so tenant can move in from Flat 1","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54384","activity_notes":"Plug to sink not workingEasy fix Cracked compartment in fridge (Not a major issue) Toilet seat very loose, toilet working correctly. Shower hose\/Head Refixed Boiler pressure very low (Completed. Working ok) Oven ok Extractor fan ok Gas hob ok (But when gas tested) Washing machine (Tested only on a rinse cycle) All smoke alarms ok Bath\/sink\/toilet ok Windows and blinds ok","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45006","activity_ticket_id":"44596","ticket_reference":"HDT45677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - all works to be completed apart from the tarnishing issues ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/20","activity_end":"2020-06-11 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54385","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2020 11:02 (jane)<\/b>Shower tray on order - 7 days lead-time <\/p>

24\/06\/2020 12:05 (jane)<\/b>Need to be completed by August, new tenant moving in <\/p>

20\/07\/2020 15:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45007","activity_ticket_id":"44709","ticket_reference":"HDT45790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Overflowing sink","ticket_address_1":"Flat 2, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/06\/20","activity_end":"2020-06-11 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54386","activity_notes":"Overflowing sink","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2020 15:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45008","activity_ticket_id":"44710","ticket_reference":"HDT45791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to hanging light above Lilian's desk at our Site Office, 21A WS","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/20","activity_end":"2020-06-11 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54387","activity_notes":"To attend to hanging light above Lilian's desk at our Site Office, 21A WS","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2020 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45009","activity_ticket_id":"44711","ticket_reference":"HDT45792","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : bathtub Tap is dripping.","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/20","activity_end":"2020-06-11 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54388","activity_notes":"Tenant reported : bathtub Tap is dripping.","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 10:14 (jane)<\/b>Attending today <\/p>

26\/06\/2020 10:39 (jane)<\/b>Attending today <\/p>

26\/06\/2020 14:40 (jane )<\/b>(Ticket Closed)<\/p>

01\/07\/2020 14:17 (jane)<\/b>Replaced tap cartridges to bath and stripped down shower valve <\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45010","activity_ticket_id":"44712","ticket_reference":"HDT45793","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To board over broken glass and quote for replacement glass ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54389","activity_notes":"To board over broken glass and quote for replacement glass ","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2020 14:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45011","activity_ticket_id":"44714","ticket_reference":"HDT45795","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13486 - 7a Langley Street - in working hours option","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/20","activity_end":"2020-06-11 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54390","activity_notes":"To allow for a qualified electrical engineer to attend the above site in working hours option.Isolate supply to existing UPS, disconnect and make safe.To be in attendance of installation to new units,Connect, test and commission on completion.","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2020 11:47 (jane)<\/b>Booked for Thursday 18th June <\/p>

15\/06\/2020 12:06 (jane)<\/b>Additional Works - Unbox UPS units on ground floor and place in correct position on first floor ready for installation - 2 hours <\/p>

19\/06\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45012","activity_ticket_id":"44715","ticket_reference":"HDT45796","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/13529 - 7a Langley Street - Beforehand, KPF will have to clear the space before this can happen, will let us know once we are ready.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/20","activity_end":"2020-06-11 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54391","activity_notes":"To carefully dismantle and remove second floor rear coat closet, load onto our vehicle and dispose of correctly at waste transfer site.Then make good walls and decorate to match existing.To also allow to fit new carpet floor tiles supplied by client.Leave site clean and tidy.","activity_timesheet":"1","ticket_notes_combined":"

18\/06\/2020 16:29 (jane)<\/b>Works commencing on Monday 29th June <\/p>

19\/06\/2020 09:55 (jane)<\/b>Re-booked for Tuesday 30th June <\/p>

01\/07\/2020 09:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45013","activity_ticket_id":"44715","ticket_reference":"HDT45796","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/13529 - 7a Langley Street - Beforehand, KPF will have to clear the space before this can happen, will let us know once we are ready.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54392","activity_notes":"To carefully dismantle and remove second floor rear coat closet, load onto our vehicle and dispose of correctly at waste transfer site.Then make good walls and decorate to match existing.To also allow to fit new carpet floor tiles supplied by client.Leave site clean and tidy.","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 16:29 (jane)<\/b>Works commencing on Monday 29th June <\/p>

19\/06\/2020 09:55 (jane)<\/b>Re-booked for Tuesday 30th June <\/p>

01\/07\/2020 09:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45014","activity_ticket_id":"44716","ticket_reference":"HDT45797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing ","ticket_address_1":"Flat A. 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/20","activity_end":"2020-06-12 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54393","activity_notes":"Toilet not flushing ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 16:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45015","activity_ticket_id":"44717","ticket_reference":"HDT45798","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine faulty ","ticket_address_1":"Flat 6, 38a William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/20","activity_end":"2020-06-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54394","activity_notes":"the washing machine\/drier has broken. When I tried to do a load of washing yesterday, it was making a very load noise throughout. I then discovered that the drum is not draining at all. There is always 2 inches of water sitting in the bottom, such that everything comes out sopping wet. ","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2020 14:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45016","activity_ticket_id":"44718","ticket_reference":"HDT45799","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light on mirror not working FOR MONDAY ","ticket_address_1":"2nd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/20","activity_end":"2020-06-12 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54395","activity_notes":"Light on mirror not working ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2020 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45017","activity_ticket_id":"44719","ticket_reference":"HDT45800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Not able to turn the stop cock on - cleaners on site ","ticket_address_1":"Flat 8, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/20","activity_end":"2020-06-12 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54396","activity_notes":"Not able to turn the stop cock on - cleaners on site ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2020 15:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45018","activity_ticket_id":"44720","ticket_reference":"HDT45801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"please help FLat 1 move into flat 2 on Monday at around 1pm ","ticket_address_1":"Flat 1 moving into Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/06\/20","activity_end":"2020-06-12 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54397","activity_notes":"please help FLat 1 move into flat 2 on Monday at around 1pm ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2020 09:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45019","activity_ticket_id":"44722","ticket_reference":"HDT45803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the C02 alarm following compliance testing ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/20","activity_end":"2020-06-12 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54398","activity_notes":"To replace the C02 alarm following compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2020 09:26 (jane)<\/b>Replace battery in smoke alarms BUT need c02 alarm, on order <\/p>

19\/06\/2020 15:39 (jane)<\/b>Alarm due in on Monday <\/p>

26\/06\/2020 16:21 (jane )<\/b>(Ticket Closed)<\/p>

21\/07\/2020 12:30 (jane)<\/b>Mains carbon moxoxide alarm and batteries <\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45020","activity_ticket_id":"44723","ticket_reference":"HDT45804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cable loose ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/20","activity_end":"2020-06-12 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54399","activity_notes":"Hazard - A cable has become loose in main stairwell (level 1.5) this was observed to be a concern as a trip hazard and exposes building occupants to a risk of egress being hindered.Action - Re-fix the cable so that it is no longer a trip hazard.","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2020 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45021","activity_ticket_id":"44724","ticket_reference":"HDT45805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secure the BT riser cupboard doors","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/20","activity_end":"2020-06-12 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54400","activity_notes":"Please could you check the following at 16A RSHazard - The auditor was unable to lock BT riser doors off main stairwell (3rd floor outside apartment 3.1). These doors are fire doors and form part of the protected stairwell and should therefore be securely closed at all times.Action - Secure the BT riser cupboard doors","activity_timesheet":"1","ticket_notes_combined":"

15\/06\/2020 11:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45022","activity_ticket_id":"44725","ticket_reference":"HDT45806","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five year fixed wiring test - FOR MONDAY 22ND JUNE ","ticket_address_1":"2nd floor, 24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/20","activity_end":"2020-06-22 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54401","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":"1","ticket_notes_combined":"

23\/06\/2020 14:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45023","activity_ticket_id":"44726","ticket_reference":"HDT45807","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five year fixed wiring test - FOR MONDAY 22 JUNE ","ticket_address_1":"3rd Floor Flat, 24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/20","activity_end":"2020-06-22 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54402","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":"1","ticket_notes_combined":"

23\/06\/2020 14:06 (jane )<\/b>(Ticket Closed)<\/p>

11\/08\/2020 15:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2020 15:40 (jane )<\/b>(Ticket Closed)<\/p>

11\/08\/2020 15:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2020 15:50 (jane )<\/b>(Ticket Closed)<\/p>

11\/08\/2020 15:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2020 15:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45024","activity_ticket_id":"44727","ticket_reference":"HDT45808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five year fixed wiring test - FOR TUESDAY 23RD JUNE ","ticket_address_1":"Flat 1, Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/20","activity_end":"2020-06-23 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54403","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":"1","ticket_notes_combined":"

23\/06\/2020 14:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45025","activity_ticket_id":"44728","ticket_reference":"HDT45809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five year fixed wiring test - FOR TUESDAY 23RD JUNE ","ticket_address_1":"Flat 2, Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/20","activity_end":"2020-06-23 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54404","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45026","activity_ticket_id":"44729","ticket_reference":"HDT45810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five year fixed wiring test - FOR TUESDAY 30TH JUNE ","ticket_address_1":"Flat 3, Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/20","activity_end":"2020-06-30 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54405","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45027","activity_ticket_id":"44730","ticket_reference":"HDT45811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five year fixed wiring test - FOR WEDNESDAY 24TH JUNE ","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/20","activity_end":"2020-06-24 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54406","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45028","activity_ticket_id":"44731","ticket_reference":"HDT45812","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five year fixed wiring test ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/20","activity_end":"2020-07-27 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54407","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":"1","ticket_notes_combined":"

16\/06\/2020 10:04 (jane)<\/b>We need to reschedule Flat 3.2 - 28 Lisle st to a later date. It's not due till the end July, therefore we wait till the last week of July.Tenant is still afraid to let anyone in. <\/p>

19\/06\/2020 09:25 (jane)<\/b>To reschedule, tenant is afraid to let anyone in at the moment, to reschedule for end of July <\/p>

17\/07\/2020 09:17 (jane)<\/b>Re-programmed in for Monday 27th July at 9am - tenant will give access <\/p>

27\/07\/2020 10:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45029","activity_ticket_id":"44732","ticket_reference":"HDT45813","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five year fixed wiring test - FOR THURSDAY 26TH JUNE ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/20","activity_end":"2020-06-25 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54408","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2020 09:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45030","activity_ticket_id":"44733","ticket_reference":"HDT45814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"En-suite toilet not flushing correctly","ticket_address_1":"6a Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/20","activity_end":"2020-06-12 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54409","activity_notes":"En-suite toilet not flushing correctly","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2020 10:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45031","activity_ticket_id":"44734","ticket_reference":"HDT45815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"please get rubbish removed from outside the door at 3, 60 Chandos ","ticket_address_1":"Flat 3, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/06\/20","activity_end":"2020-06-12 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54410","activity_notes":"please get rubbish removed from outside the door at 3, 60 Chandos ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2020 09:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45032","activity_ticket_id":"44735","ticket_reference":"HDT45816","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To assist in sticking 2 metre signs ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/20","activity_end":"2020-06-15 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54411","activity_notes":"To assist in sticking 2 metre signs on floors around Long Acre and Slingsby Entrance ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2020 09:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45033","activity_ticket_id":"44736","ticket_reference":"HDT45817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To change the door lock on this flat ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/20","activity_end":"2020-06-15 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54412","activity_notes":"To change the door lock on this flat ","activity_timesheet":"1","ticket_notes_combined":"

16\/06\/2020 09:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45034","activity_ticket_id":"44737","ticket_reference":"HDT45818","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To clear the retail unit of perishable items to prevent pest issues from occurring","ticket_address_1":"25 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/06\/20","activity_end":"2020-06-15 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54413","activity_notes":"To clear the retail unit of perishable items to prevent pest issues from occurring","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45035","activity_ticket_id":"44738","ticket_reference":"HDT45819","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/13538 - 7a Langley Street","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/06\/20","activity_end":"2020-06-15 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54414","activity_notes":"To box up all items on desks and under desks and move to first floor gallery.To move all samples from 1st, 2nd and 3rd floor and place in ground floor gallery To remove all picture boards and place in yard area.All as discussed on site.","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 09:38 (jane)<\/b>Awaiting a date from client when to proceed <\/p>

24\/06\/2020 15:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45036","activity_ticket_id":"44721","ticket_reference":"HDT45802","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 3, Cooper House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/20","activity_end":"2020-06-15 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54415","activity_notes":"Faulty cupboard hinge - Blinds chain broken - Windows locks - broken- Cupboard in bedroom \/ kitchen - to reinstate2 spotlights on the hallway, 1 ceiling light in the kitchen, 1 lamp missing in the bedroom Please quote if replacement parts are required.","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2020 11:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45037","activity_ticket_id":"44739","ticket_reference":"HDT45820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door handle issue ","ticket_address_1":"Flat 3, 38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/20","activity_end":"2020-06-15 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54416","activity_notes":"Door handle issue ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45038","activity_ticket_id":"44740","ticket_reference":"HDT45821","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with front door not shutting and making good works ","ticket_address_1":"36 St Martin's Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/20","activity_end":"2020-06-15 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54417","activity_notes":"to look at the main front door into the building. It looks like someone has tried to break in and the door is now not shutting properly. Also there was a break in when they first took on the flats, do you know who changed the locks on the flat doors as they never made good the area and left it in a poor condition. ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2020 16:05 (jane)<\/b>Front door repaired<\/p>

18\/06\/2020 11:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45039","activity_ticket_id":"44740","ticket_reference":"HDT45821","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with front door not shutting and making good works ","ticket_address_1":"36 St Martin's Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54418","activity_notes":"look at the residential front doors as they need work to make good after the locks were changed","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2020 16:05 (jane)<\/b>Front door repaired<\/p>

18\/06\/2020 11:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45040","activity_ticket_id":"44741","ticket_reference":"HDT45822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom issue ","ticket_address_1":"Flat 1A & Flat B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/06\/20","activity_end":"2020-06-15 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54419","activity_notes":"Please arrange for an entry phone specialists to attend to make safe the cable box. Flat 1A & B entry phones are not working properly. It's not releasing doors. was found the cable box opened and buzzing noise from the box.","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 11:37 (jane)<\/b>Waiting on parts, tenant aware, should be in stock early part of next week <\/p>

25\/06\/2020 16:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45041","activity_ticket_id":"44742","ticket_reference":"HDT45823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 3, 24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54420","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45042","activity_ticket_id":"44742","ticket_reference":"HDT45823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 3, 24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/20","activity_end":"2020-07-29 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54421","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45043","activity_ticket_id":"44742","ticket_reference":"HDT45823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 3, 24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54422","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45044","activity_ticket_id":"44743","ticket_reference":"HDT45824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54423","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 13:34 (jane)<\/b>Plus additional works The boiler cupboard the light sensor is hanging down and the bulb has been removedCarbon sensor needs replacing <\/p>

29\/06\/2020 13:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45045","activity_ticket_id":"44743","ticket_reference":"HDT45824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 02:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54424","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 13:34 (jane)<\/b>Plus additional works The boiler cupboard the light sensor is hanging down and the bulb has been removedCarbon sensor needs replacing <\/p>

29\/06\/2020 13:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45046","activity_ticket_id":"44744","ticket_reference":"HDT45825","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54425","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 13:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45047","activity_ticket_id":"44744","ticket_reference":"HDT45825","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54426","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 13:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45048","activity_ticket_id":"44745","ticket_reference":"HDT45826","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54427","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 13:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45049","activity_ticket_id":"44745","ticket_reference":"HDT45826","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54428","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 13:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45050","activity_ticket_id":"44746","ticket_reference":"HDT45827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing - FOR 29TH JUNE","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54429","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 14:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45051","activity_ticket_id":"44746","ticket_reference":"HDT45827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing - FOR 29TH JUNE","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54430","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 14:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45052","activity_ticket_id":"44747","ticket_reference":"HDT45828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of inter-tenancy works required and take meter readings and pictures ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/20","activity_end":"2020-06-16 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54431","activity_notes":"To complete ITCS and a gas meter read which is located in the front room of the flat?The tenants left in march but we have not seen the flat, If pictures could be taken that would be great","activity_timesheet":"1","ticket_notes_combined":"

18\/06\/2020 11:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45053","activity_ticket_id":"44749","ticket_reference":"HDT45830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water flowing out from the washing machine drainage","ticket_address_1":"Flat 2, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/20","activity_end":"2020-06-16 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54432","activity_notes":"Tenant reported: Water flowing out from the washing machine drainageI have tried using special liquids and opened some pipes to clean but unfortunately this hasnt been successful.Pease arrange if Roy can check before sending an appliance engineer.","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2020 09:09 (jane)<\/b>This is a blockage.Removed traps and checked but blockage further down the line. Need a snake machine.NTR tomorrow <\/p>

19\/06\/2020 15:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45054","activity_ticket_id":"44750","ticket_reference":"HDT45831","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13535 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/20","activity_end":"2020-06-16 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54433","activity_notes":"New shower rail and curtains ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2020 11:27 (jane)<\/b>New rails and curtains on order <\/p>

02\/07\/2020 12:10 (jane)<\/b>shower rail and curtains being fitted on Monday 6th July <\/p>

28\/07\/2020 10:39 (jane)<\/b>Showers curtains in stock, new shower rails have been ordered, should be in stock end of this week <\/p>

28\/07\/2020 15:55 (jane)<\/b>Parts being delivered between 4th and 6th August <\/p>

12\/08\/2020 12:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45055","activity_ticket_id":"44751","ticket_reference":"HDT45832","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Tenant still has issues with her hot water ","ticket_address_1":"Flat 3, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/20","activity_end":"2020-06-16 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54434","activity_notes":"Tenant still has issues with her hot water ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 10:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45056","activity_ticket_id":"44752","ticket_reference":"HDT45833","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Football camera outside Flat 3 not working ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/20","activity_end":"2020-06-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54435","activity_notes":"Football camera outside Flat 3 not working ","activity_timesheet":"1","ticket_notes_combined":"

16\/06\/2020 14:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45057","activity_ticket_id":"44753","ticket_reference":"HDT45834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap Repair ","ticket_address_1":"Flat 10, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/20","activity_end":"2020-06-16 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54436","activity_notes":"The handle for my top is broken. It keeps falling out of the faucet","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 09:58 (jane)<\/b>New tap on order <\/p>

02\/07\/2020 14:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45058","activity_ticket_id":"44754","ticket_reference":"HDT45835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"WC not flushing ","ticket_address_1":"Flat 4, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/20","activity_end":"2020-06-16 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54437","activity_notes":"The WC hasn't been flushing efficiently for some time.The plastic mechanism inside has fallen apart.( beyond I had to turn the mains supply off .Consequently as we are now reliant on a mains supply only we are without water..Although we can obtain small amounts at a time by turning the mains on and off.","activity_timesheet":"1","ticket_notes_combined":"

16\/06\/2020 16:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45059","activity_ticket_id":"44755","ticket_reference":"HDT45836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak stained corner of wall ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/20","activity_end":"2020-06-17 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54438","activity_notes":"to investigate.Tenant reported : Leak stained at the corner of the wall and flaking paint.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2020 10:47 (jane)<\/b>To return to check leak on boiler and also return once dry to repair roof area <\/p>

19\/06\/2020 15:37 (jane)<\/b>Requires new seals to boiler, ordered Need to return to carry out roof repairs, to be booked in for a dry day next week<\/p>

26\/06\/2020 14:39 (jane)<\/b>Flu seals on order, should be in stock next week.<\/p>

04\/08\/2020 12:24 (jane)<\/b>Tenant is moving out in three weeks, would like the works completed when he leaves<\/p>

10\/08\/2020 10:47 (jane)<\/b>Roof repairs and gulley completed <\/p>

27\/08\/2020 14:24 (jane)<\/b>Waiting for tenant to move out so we can carry out the flue seal works - Client aware <\/p>

24\/09\/2020 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45060","activity_ticket_id":"44666","ticket_reference":"HDT45747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace hand-basin - Give emailed price and daywork to attend to leaking shower ","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/20","activity_end":"2020-07-20 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54439","activity_notes":"Replace hand-basin - Give emailed price ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2020 10:33 (jane)<\/b>Basin on order <\/p>

10\/06\/2020 09:48 (jane)<\/b>Hand basin due in on 14th July 2020, client is happy with this<\/p>

16\/07\/2020 10:53 (jane)<\/b>Attending on Monday 20th July access via keys <\/p>

04\/08\/2020 10:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45061","activity_ticket_id":"44757","ticket_reference":"HDT45838","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked downpipe ","ticket_address_1":"Ku Bar, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/20","activity_end":"2020-06-17 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54440","activity_notes":"Blocked downpipe at Ku Bar, 28 LS","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2020 14:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45062","activity_ticket_id":"44758","ticket_reference":"HDT45839","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check and make safe the electrics.","ticket_address_1":"Flat 3.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/20","activity_end":"2020-06-17 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54441","activity_notes":"To check and make safe the electrics.","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45063","activity_ticket_id":"44759","ticket_reference":"HDT45840","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54442","activity_notes":": To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 14:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45064","activity_ticket_id":"44759","ticket_reference":"HDT45840","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 29TH JUNE ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54443","activity_notes":": To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 14:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45065","activity_ticket_id":"44760","ticket_reference":"HDT45841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported ; Faulty toilet cistern can't stop filling up- Tenant is home for access - Buzz on the door ","ticket_address_1":"Flat 5, Nassau House, 120-124 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/20","activity_end":"2020-06-17 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54444","activity_notes":"Tenant reported ; Faulty toilet cistern can't stop filling up- Tenant is home for access - Buzz on the door ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45066","activity_ticket_id":"44761","ticket_reference":"HDT45842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/13539 - Second Floor Flat, 4 Gerrard Street ","ticket_address_1":"Second Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/20","activity_end":"2020-06-17 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54445","activity_notes":"Replace downlighters ","activity_timesheet":"1","ticket_notes_combined":"

19\/06\/2020 09:22 (jane)<\/b>Lights on order <\/p>

19\/06\/2020 14:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45067","activity_ticket_id":"44544","ticket_reference":"HDT45625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak from Flat 3 into Flat 1 and repair entrance door to flats ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/20","activity_end":"2020-06-17 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54446","activity_notes":"To attend to leak from Flat 3 into Flat 1 and repair entrance door to flats ","activity_timesheet":"1","ticket_notes_combined":"

27\/05\/2020 09:50 (jane )<\/b>(Ticket Closed)<\/p>

03\/06\/2020 11:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/06\/2020 16:42 (jane)<\/b>Report sent to client All services were isolated to bathroom, toilet and bath were disconnected, removed and set aside for re-use Vinyl was lifted and further 4No layers inclusive of insulation were lifted, carted away and disposed of correctly, in order to expose the joists. In the hallway the engineered flooring was removed and cut back to the threshold in 2No rooms in order to allow the sub-floor of hallway to dry out A dehumidifier is currently in place to help dry out these areas. Once we are satisfied all is dry, then a programme of works will be submitted for the reinstatement process <\/p>

02\/07\/2020 10:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45068","activity_ticket_id":"44762","ticket_reference":"HDT45843","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy check list on 22nd June ","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/20","activity_end":"2020-06-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54447","activity_notes":"Can we please do an ITC on the 22nd of june at Flat 3 35 Catherine street and take pictures of the flat and gas meter inside the flat? ","activity_timesheet":"1","ticket_notes_combined":"

19\/06\/2020 09:35 (jane)<\/b>Check for 22nd June <\/p>

22\/06\/2020 11:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45069","activity_ticket_id":"44763","ticket_reference":"HDT45844","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door of the washer\/dryer will not open - For this morning ","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/20","activity_end":"2020-06-18 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54448","activity_notes":"Door of the washer\/dryer will not open - For this morning ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2020 11:48 (jane)<\/b>Opened door for tenant but an appliance engineer is required as the handle is broken, have shown tenant how to release the catch in the meantime <\/p>

19\/06\/2020 09:55 (jane)<\/b>Attending on Wednesday 24th June <\/p>

24\/06\/2020 09:13 (jane)<\/b>Door on order <\/p>

06\/07\/2020 15:51 (jane)<\/b>Attending on Thursday 9th July with the new door <\/p>

10\/07\/2020 11:07 (jane )<\/b>(Ticket Closed)<\/p>

28\/07\/2020 15:13 (jane)<\/b>Door assembly replaced <\/p>

15\/09\/2020 10:05 (sandra)<\/b>Door assembly replaced <\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45070","activity_ticket_id":"44764","ticket_reference":"HDT45845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door of the washer\/dryer will not open - For this morning ","ticket_address_1":"Penthouse, 36 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/20","activity_end":"2020-06-18 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54449","activity_notes":"Door of the washer\/dryer will not open - For this morning ","activity_timesheet":"1","ticket_notes_combined":"

18\/06\/2020 10:36 (jane)<\/b>Opened door and released washing, appliance engineer now required as door handle or door requires replacement.<\/p>

19\/06\/2020 09:56 (jane)<\/b>Attending today<\/p>

24\/06\/2020 09:13 (jane)<\/b>Handle on order <\/p>

29\/06\/2020 14:05 (jane)<\/b>Re-attending on Wednesday morning to fit the new door handle <\/p>

01\/07\/2020 13:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45071","activity_ticket_id":"44765","ticket_reference":"HDT45846","ticket_client":"2080","client_name":"Sage Housing ","ticket_title":"To carry out 10No x gas certs on Monday 22nd June - KEYS FOR ACCESS ","ticket_address_1":"Bishops Stortford ","ticket_address_2":"","ticket_town":"Herts ","ticket_county":"","ticket_postcode":"CM23","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54450","activity_notes":" 5 Lovett CloseBishop Stortford Herts CM23 2XLGround7 Lovett CloseBishop Stortford Herts CM23 2XLGround9 Lovett CloseBishop Stortford Herts CM23 2XLGround6 Lovett CloseBishop Stortford Herts CM23 2XLGround8 Lovett CloseBishop Stortford Herts CM23 2XL1st10 Lovett CloseBishop Stortford Herts CM23 2XL1st11 Lovett CloseBishop Stortford Herts CM23 2XL2nd12 Lovett CloseBishop Stortford Herts CM23 2XL2nd14 Lovett CloseBishop Stortford Herts CM23 2XL3rd13 Lovett CloseBishop Stortford Herts CM23 2XL3rd","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45072","activity_ticket_id":"44766","ticket_reference":"HDT45847","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - Leak into Flat 3 and Flat 2","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/20","activity_end":"2020-06-17 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54451","activity_notes":"Emergency call-out - Leak into Flat 3 and Flat 2","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 09:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45073","activity_ticket_id":"44767","ticket_reference":"HDT45848","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out, no power to the flat ","ticket_address_1":"Flat 2, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/20","activity_end":"2020-06-17 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54452","activity_notes":"Emergency call-out, no power to the flat ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 09:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45074","activity_ticket_id":"44768","ticket_reference":"HDT45849","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45848 Follow-Up -Emergency call-out, no power to the flat - ","ticket_address_1":"Flat 2, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/20","activity_end":"2020-06-18 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54453","activity_notes":"HDT45848 Follow-Up - Emergency call-out, no power to the flat -Christopher - 07543 232518","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2020 09:14 (jane)<\/b>Lights tripping outFault found to be water ingress into outside light switch Disconnected and ordered replacement<\/p>

19\/06\/2020 11:53 (jane)<\/b>Returning at 1pm today <\/p>

19\/06\/2020 16:57 (jane)<\/b>Returning today to fit new part <\/p>

22\/06\/2020 11:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45075","activity_ticket_id":"44769","ticket_reference":"HDT45850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install Internal signage for all of the attached properties.","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/20","activity_end":"2020-06-18 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54454","activity_notes":"To install Internal signage for all of the attached properties.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 10:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45076","activity_ticket_id":"44770","ticket_reference":"HDT45851","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install Internal signage for all of the attached properties.","ticket_address_1":"Coliseum Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/20","activity_end":"2020-06-18 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54455","activity_notes":"To install Internal signage for all of the attached properties.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 10:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45077","activity_ticket_id":"44771","ticket_reference":"HDT45852","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install Internal signage for all of the attached properties.","ticket_address_1":"Fitzrovia Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/20","activity_end":"2020-06-18 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54456","activity_notes":"To install Internal signage for all of the attached properties.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 10:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45078","activity_ticket_id":"44772","ticket_reference":"HDT45853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install Internal signage for all of the attached properties.","ticket_address_1":"Opera Quarter Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/20","activity_end":"2020-06-18 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54457","activity_notes":"To install Internal signage for all of the attached properties.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 10:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45080","activity_ticket_id":"44773","ticket_reference":"HDT45854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54459","activity_notes":"To investigate leak into Flat 3","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 14:29 (jane)<\/b>The gulley has been cleared but I think the fault is with the window.The right hand side, looking from inside, the frame is rotten.Water is constantly running down from above the Dorma window.To return once weather is dry to carry out the repair <\/p>

19\/06\/2020 15:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45081","activity_ticket_id":"44764","ticket_reference":"HDT45845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door of the washer\/dryer will not open - For this morning ","ticket_address_1":"Penthouse, 36 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/06\/20","activity_end":"2020-06-18 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54460","activity_notes":"Door of the washer\/dryer will not open - For this morning ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 10:36 (jane)<\/b>Opened door and released washing, appliance engineer now required as door handle or door requires replacement.<\/p>

19\/06\/2020 09:56 (jane)<\/b>Attending today<\/p>

24\/06\/2020 09:13 (jane)<\/b>Handle on order <\/p>

29\/06\/2020 14:05 (jane)<\/b>Re-attending on Wednesday morning to fit the new door handle <\/p>

01\/07\/2020 13:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45083","activity_ticket_id":"44755","ticket_reference":"HDT45836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak stained corner of wall ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/20","activity_end":"2020-09-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54462","activity_notes":"to investigate.Tenant reported : Leak stained at the corner of the wall and flaking paint.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2020 10:47 (jane)<\/b>To return to check leak on boiler and also return once dry to repair roof area <\/p>

19\/06\/2020 15:37 (jane)<\/b>Requires new seals to boiler, ordered Need to return to carry out roof repairs, to be booked in for a dry day next week<\/p>

26\/06\/2020 14:39 (jane)<\/b>Flu seals on order, should be in stock next week.<\/p>

04\/08\/2020 12:24 (jane)<\/b>Tenant is moving out in three weeks, would like the works completed when he leaves<\/p>

10\/08\/2020 10:47 (jane)<\/b>Roof repairs and gulley completed <\/p>

27\/08\/2020 14:24 (jane)<\/b>Waiting for tenant to move out so we can carry out the flue seal works - Client aware <\/p>

24\/09\/2020 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45084","activity_ticket_id":"44763","ticket_reference":"HDT45844","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door of the washer\/dryer will not open - For this morning ","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/06\/20","activity_end":"2020-06-18 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54463","activity_notes":"Door of the washer\/dryer will not open - For this morning ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2020 11:48 (jane)<\/b>Opened door for tenant but an appliance engineer is required as the handle is broken, have shown tenant how to release the catch in the meantime <\/p>

19\/06\/2020 09:55 (jane)<\/b>Attending on Wednesday 24th June <\/p>

24\/06\/2020 09:13 (jane)<\/b>Door on order <\/p>

06\/07\/2020 15:51 (jane)<\/b>Attending on Thursday 9th July with the new door <\/p>

10\/07\/2020 11:07 (jane )<\/b>(Ticket Closed)<\/p>

28\/07\/2020 15:13 (jane)<\/b>Door assembly replaced <\/p>

15\/09\/2020 10:05 (sandra)<\/b>Door assembly replaced <\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45085","activity_ticket_id":"44774","ticket_reference":"HDT45855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Isolate the water ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54464","activity_notes":"Isolate the water ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45086","activity_ticket_id":"44775","ticket_reference":"HDT45856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"System to be flushed through ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54465","activity_notes":"System to be flushed through - tenant coming back so leave water on ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45087","activity_ticket_id":"44776","ticket_reference":"HDT45857","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate water supply","ticket_address_1":"Flat A, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54466","activity_notes":"To isolate water supply","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45088","activity_ticket_id":"44777","ticket_reference":"HDT45858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate water supply","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54467","activity_notes":"To isolate water supply","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 11:28 (jane)<\/b>On hold until the ITCs are carried out <\/p>

01\/09\/2020 14:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45089","activity_ticket_id":"44778","ticket_reference":"HDT45859","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate water supply","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54468","activity_notes":"To isolate water supply","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45090","activity_ticket_id":"44779","ticket_reference":"HDT45860","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"All of the flats in 18 Charlotte Street - To isolate water supply","ticket_address_1":"All of the flats in 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54469","activity_notes":"All of the flats in 18 Charlotte Street - To isolate water supply","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 10:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45092","activity_ticket_id":"44780","ticket_reference":"HDT45861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate water supply","ticket_address_1":"Flat A, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54471","activity_notes":"To isolate water supply","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45093","activity_ticket_id":"44781","ticket_reference":"HDT45862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate water supply","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54472","activity_notes":"To isolate water supply ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45094","activity_ticket_id":"44622","ticket_reference":"HDT45703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Friday 5th June between 1 and 5pm - Access via keys ","ticket_address_1":"Flat 3, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/20","activity_end":"2020-06-18 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54473","activity_notes":"Can we please attend and look at:1) issues with toilet having very weak flushing capability2) Put on door for cabinet that houses laundry machine ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2020 10:35 (jane)<\/b>New syphon on order <\/p>

17\/06\/2020 09:58 (jane)<\/b>New syphon has been fitted, integrated door on order <\/p>

08\/07\/2020 17:03 (jane)<\/b>Integrated door being delivered to our offices on 13th July <\/p>

02\/09\/2020 09:37 (jane)<\/b>Door is being fitted tomorrow <\/p>

03\/09\/2020 13:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45095","activity_ticket_id":"44782","ticket_reference":"HDT45863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire Hazzard issues","ticket_address_1":"82\/88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/20","activity_end":"2020-06-18 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54474","activity_notes":"to Repair \/ replace missing compartmentation for services throughout the main stairwell, to include the doors housing the main electrical intake at ground ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45096","activity_ticket_id":"44784","ticket_reference":"HDT45865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing testing - FOR 1ST JULY ","ticket_address_1":"Flat 2, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/20","activity_end":"2020-07-01 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54475","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 14:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45097","activity_ticket_id":"44784","ticket_reference":"HDT45865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing testing - FOR 1ST JULY ","ticket_address_1":"Flat 2, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/20","activity_end":"2020-07-01 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54476","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2020 14:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45098","activity_ticket_id":"44785","ticket_reference":"HDT45866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THE 1ST JULY","ticket_address_1":"Flat 3, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/20","activity_end":"2020-07-01 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54477","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

03\/07\/2020 12:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45099","activity_ticket_id":"44785","ticket_reference":"HDT45866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THE 1ST JULY","ticket_address_1":"Flat 3, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/20","activity_end":"2020-07-01 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54478","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 12:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45100","activity_ticket_id":"44786","ticket_reference":"HDT45867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing - FOR TUESDAY 7TH JULY ","ticket_address_1":"Flat 4, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/20","activity_end":"2020-07-06 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54479","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2020 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45101","activity_ticket_id":"44786","ticket_reference":"HDT45867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing - FOR TUESDAY 7TH JULY ","ticket_address_1":"Flat 4, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/07\/20","activity_end":"2020-07-06 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54480","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45102","activity_ticket_id":"44787","ticket_reference":"HDT45868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate water supply","ticket_address_1":"Flat 1, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/20","activity_end":"2020-06-19 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54481","activity_notes":"To isolate water supply","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45103","activity_ticket_id":"44788","ticket_reference":"HDT45869","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Ladies toilets and hand-dryer ","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/20","activity_end":"2020-06-19 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54482","activity_notes":"1.We note that taps in the ladies toilet on the landing between 3rd and 4th floor are not functioning properly. Cold water taps are stiff and cant be opened fully. Is it possible to arrange for someone to come in and service those? Also, hand dryer isnt working and we were wondering if that can be fixed too?","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:55 (jane)<\/b>Attending on Wednesday 24th June <\/p>

24\/06\/2020 11:37 (jane)<\/b>Adjusted tap, but requires replacement, quotation to be submitted <\/p>

25\/06\/2020 09:43 (jane)<\/b>Repair loose connection to hand dryer in wc<\/p>

25\/06\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45104","activity_ticket_id":"44788","ticket_reference":"HDT45869","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Ladies toilets and hand-dryer ","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54483","activity_notes":"1.We note that taps in the ladies toilet on the landing between 3rd and 4th floor are not functioning properly. Cold water taps are stiff and cant be opened fully. Is it possible to arrange for someone to come in and service those? Also, hand dryer isnt working and we were wondering if that can be fixed too?","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:55 (jane)<\/b>Attending on Wednesday 24th June <\/p>

24\/06\/2020 11:37 (jane)<\/b>Adjusted tap, but requires replacement, quotation to be submitted <\/p>

25\/06\/2020 09:43 (jane)<\/b>Repair loose connection to hand dryer in wc<\/p>

25\/06\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45105","activity_ticket_id":"44789","ticket_reference":"HDT45870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove and dispose of items abandoned in the courtyard - EITHER WED OR FRIDAY NEXT WEEK ","ticket_address_1":"Courtyard 13-17 Wardour st\/14-20 Rupert st","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/06\/20","activity_end":"2020-06-19 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54484","activity_notes":"To remove and dispose of items abandoned in the courtyard - EITHER WED OR FRIDAY NEXT WEEK Lilian will show what items needs to be cleared.","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2020 09:03 (jane)<\/b>Clearance being carried out on Wednesday morning <\/p>

24\/06\/2020 10:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45106","activity_ticket_id":"44790","ticket_reference":"HDT45871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : Boiler failed.","ticket_address_1":"Flat 3, 82 Shaftesbury Ave ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/20","activity_end":"2020-06-19 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54485","activity_notes":"Tenant is in for access ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 16:02 (jane)<\/b>Attending today <\/p>

19\/06\/2020 16:42 (jane)<\/b>Requires a new circuit board <\/p>

23\/06\/2020 12:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45107","activity_ticket_id":"44773","ticket_reference":"HDT45854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/20","activity_end":"2020-06-19 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54486","activity_notes":"To investigate leak into Flat 3","activity_timesheet":"1","ticket_notes_combined":"

18\/06\/2020 14:29 (jane)<\/b>The gulley has been cleared but I think the fault is with the window.The right hand side, looking from inside, the frame is rotten.Water is constantly running down from above the Dorma window.To return once weather is dry to carry out the repair <\/p>

19\/06\/2020 15:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45108","activity_ticket_id":"44783","ticket_reference":"HDT45864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of additional works ","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/20","activity_end":"2020-06-25 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54487","activity_notes":"To fill holes to wallsOver vanity unit lights do not work in either bathroomMain bathroom rain shower is very low pressure (no where near the other shower head - not enough to get water coming out of all the holes). Thermostat panels for underfloor heating: outside the main bathroom is blank \/ no power; and the one outside the bedroom for the en suite says alarm - unrecoverable error. I cant seem to find instructions in the Tenants Manual.noticed when I close the roof windows in the living room, quite a bit of water comes down. I thought last night that it was just rain coming in, but on inspection there appears to be a breached seal somewhere as its coming from the frame, not in through the windowNoticed that the water tap on the roof terrace doesnt work (I assume isolated). Ill really need that to work so I can water plants up there. ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:19 (jane)<\/b>Have requested access for Thursday 25th June <\/p>

25\/06\/2020 14:01 (jane)<\/b>Returning on Tuesday 30th June to carry out the touching up works <\/p>

26\/06\/2020 09:18 (jane)<\/b>Shower tenant how bathroom mirror lights switch on Re mastic round Roof Window<\/p>

26\/06\/2020 14:38 (jane)<\/b>Ran new water main to roof tapUnblocked filter on shower Under-flooring, altered controls and left tenant with manual <\/p>

01\/07\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>

01\/07\/2020 14:18 (jane)<\/b>Re-run mains pipe on roof <\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45109","activity_ticket_id":"44783","ticket_reference":"HDT45864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of additional works ","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/06\/20","activity_end":"2020-06-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54488","activity_notes":"To fill holes to walls","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:19 (jane)<\/b>Have requested access for Thursday 25th June <\/p>

25\/06\/2020 14:01 (jane)<\/b>Returning on Tuesday 30th June to carry out the touching up works <\/p>

26\/06\/2020 09:18 (jane)<\/b>Shower tenant how bathroom mirror lights switch on Re mastic round Roof Window<\/p>

26\/06\/2020 14:38 (jane)<\/b>Ran new water main to roof tapUnblocked filter on shower Under-flooring, altered controls and left tenant with manual <\/p>

01\/07\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>

01\/07\/2020 14:18 (jane)<\/b>Re-run mains pipe on roof <\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45110","activity_ticket_id":"44791","ticket_reference":"HDT45872","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out eye bolt testing ","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/06\/20","activity_end":"2020-06-22 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54489","activity_notes":"To carry out eye bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2020 10:57 (jane)<\/b>Attending on the 1st of July <\/p>

03\/07\/2020 11:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45111","activity_ticket_id":"44792","ticket_reference":"HDT45873","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out testing of eye bolts ","ticket_address_1":"1st Floor Ofifce, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/06\/20","activity_end":"2020-06-22 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54490","activity_notes":"To carry out testing of eye bolts ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2020 10:57 (jane)<\/b>Attending on the 1st of July <\/p>

13\/07\/2020 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45112","activity_ticket_id":"44793","ticket_reference":"HDT45874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Latchway testing ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/08\/20","activity_end":"2020-08-27 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54491","activity_notes":"Latchway testing","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:39 (jane)<\/b>Submitted cost to client for new push in lock eyebolt and then system can be serviced <\/p>

18\/08\/2020 12:05 (jane)<\/b>Attending site on 27th August at 8am <\/p>

02\/09\/2020 12:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45113","activity_ticket_id":"44794","ticket_reference":"HDT45875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Oven issue ","ticket_address_1":"Flat 3, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/06\/20","activity_end":"2020-06-22 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54492","activity_notes":"the 'fan' option is not heating up the oven.The grill option seems fine.","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 15:55 (jane)<\/b>Attending on Friday 26th June <\/p>

29\/06\/2020 15:06 (jane)<\/b>Fan heating element on order <\/p>

10\/07\/2020 10:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45114","activity_ticket_id":"44795","ticket_reference":"HDT45876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 2ND JULY ","ticket_address_1":"Flat 2.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54493","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45115","activity_ticket_id":"44795","ticket_reference":"HDT45876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 2ND JULY ","ticket_address_1":"Flat 2.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54494","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45116","activity_ticket_id":"44796","ticket_reference":"HDT45877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing - FOR 2ND JULY ","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54495","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45117","activity_ticket_id":"44796","ticket_reference":"HDT45877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all compliance testing - FOR 2ND JULY ","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54496","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 13:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45118","activity_ticket_id":"44797","ticket_reference":"HDT45878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 2ND JULY","ticket_address_1":"Flat 3.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54497","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45119","activity_ticket_id":"44797","ticket_reference":"HDT45878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 2ND JULY","ticket_address_1":"Flat 3.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54498","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 13:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45120","activity_ticket_id":"44798","ticket_reference":"HDT45879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 2ND JULY ","ticket_address_1":"Flat 3.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54499","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45121","activity_ticket_id":"44798","ticket_reference":"HDT45879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 2ND JULY ","ticket_address_1":"Flat 3.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54500","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45122","activity_ticket_id":"44799","ticket_reference":"HDT45880","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 2ND JULY ","ticket_address_1":"Flat 3.03, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54501","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45123","activity_ticket_id":"44799","ticket_reference":"HDT45880","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - 2ND JULY ","ticket_address_1":"Flat 3.03, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54502","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 13:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45124","activity_ticket_id":"44800","ticket_reference":"HDT45881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 6TH JULY AT 2PM","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/20","activity_end":"2020-07-06 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54503","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2020 16:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45125","activity_ticket_id":"44800","ticket_reference":"HDT45881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 6TH JULY AT 2PM","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/07\/20","activity_end":"2020-07-06 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54504","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

06\/07\/2020 16:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45126","activity_ticket_id":"44801","ticket_reference":"HDT45882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 3RD JULY ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/20","activity_end":"2020-07-03 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54505","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 09:27 (jane)<\/b>For 10am<\/p>

01\/07\/2020 11:14 (jane)<\/b>NO PAT test required <\/p>

03\/07\/2020 13:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45127","activity_ticket_id":"44801","ticket_reference":"HDT45882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 3RD JULY ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/20","activity_end":"2020-07-03 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54506","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 09:27 (jane)<\/b>For 10am<\/p>

01\/07\/2020 11:14 (jane)<\/b>NO PAT test required <\/p>

03\/07\/2020 13:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45128","activity_ticket_id":"44802","ticket_reference":"HDT45883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking toilet ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/06\/20","activity_end":"2020-06-22 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54507","activity_notes":"Leaking toilet ","activity_timesheet":"1","ticket_notes_combined":"

22\/06\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45129","activity_ticket_id":"44803","ticket_reference":"HDT45884","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"107 Walton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW3 2HP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/20","activity_end":"2020-06-22 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54508","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2020 10:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45130","activity_ticket_id":"44804","ticket_reference":"HDT45885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate light fittings- FOR 9AM TOMORROW, TENANT IS IN FOR ACCESS ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/20","activity_end":"2020-06-22 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54509","activity_notes":"To reinstate light fittings ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45131","activity_ticket_id":"44805","ticket_reference":"HDT45886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend tomorrow with management keys and reinstate the water and boiler","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/20","activity_end":"2020-06-22 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54510","activity_notes":"To attend tomorrow with management keys and reinstate the water and boiler","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 14:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45132","activity_ticket_id":"44806","ticket_reference":"HDT45887","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC for 24th June - Take pictures of the flat and electric meter reading ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/20","activity_end":"2020-06-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54511","activity_notes":"ITC on the 24th of june at Flat 1 77 St Martins Lane and take pictures of the flat and electric meter inside the flat","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2020 09:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45133","activity_ticket_id":"44807","ticket_reference":"HDT45888","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak from Flat 3 into Flat 2","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/06\/20","activity_end":"2020-06-22 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54512","activity_notes":"To attend to leak from Flat 3 into Flat 2","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 09:33 (jane)<\/b>Returning today to investigate further <\/p>

25\/06\/2020 16:35 (jane)<\/b>The en-suite, we have had to remove a tile and silicone and allow to dry out over the weekend, returning Monday to carry out repairs <\/p>

15\/07\/2020 09:35 (jane)<\/b>Bond wall. Re-stuck tile. Re-grout Returning Wednesday to silicone <\/p>

16\/07\/2020 10:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45134","activity_ticket_id":"44808","ticket_reference":"HDT45889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to no hot water ","ticket_address_1":"Flat 2, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/20","activity_end":"2020-06-22 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54513","activity_notes":"To attend to no hot water ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 14:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45135","activity_ticket_id":"44809","ticket_reference":"HDT45890","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"FOR TOMORROW MORNING To remove key safes in the common areas and return and keys to site office and remove items as highlighted in yellow ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/20","activity_end":"2020-06-22 18:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54514","activity_notes":"FOR TOMORROW MORNING To remove key safes in the common areas and return and keys to site office and remove items as highlighted in yellow ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 13:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45136","activity_ticket_id":"44810","ticket_reference":"HDT45891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Tenant reported : Very damp ceiling around the reception area of Suite 5.- FOR TODAY AT 12NOON ","ticket_address_1":"Flat 3 into Suite 5","ticket_address_2":"Egmont House ","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/20","activity_end":"2020-06-23 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54515","activity_notes":"Tenant reported : Very damp ceiling around the reception area.- FOR TODAY AT 12NOON ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2020 09:25 (jane)<\/b>Found various issues within both flats, attending today with client to discuss extend of works <\/p>

25\/06\/2020 14:22 (jane)<\/b>Have made safe ceiling <\/p>

26\/06\/2020 14:45 (jane)<\/b>Remove tiles to allow area to dry out in bathroom, will return next week to check <\/p>

04\/08\/2020 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45137","activity_ticket_id":"44811","ticket_reference":"HDT45892","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13511 - 10 Slingsby Place","ticket_address_1":"10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"21\/01\/21","activity_end":"2021-02-10 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54516","activity_notes":"Main Entrance Revolving Door repair ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2020 16:36 (jane)<\/b>Dorma Motor on order<\/p>

01\/10\/2020 13:42 (jane)<\/b>Awaiting on client to make a decision, have advised them on below Dormakaba have advised that they can supply the new motor for the revolving door, but if any further parts are found to be required they will not be able to supply them as they are no longer supporting the operator fitted to this revolving door.As the existing motor is not working, we cannot test for any further faults, so the options areOption 1) To continue with the new motor and hopefully there will be no further parts needed and the door will work.Option 2) Retro fit a new operator.<\/p>

17\/12\/2020 12:47 (jane)<\/b>(Placed On Hold) <\/p>

13\/01\/2021 11:11 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:11 (korweb)<\/b>(Placed On Hold) <\/p>

26\/03\/2021 09:54 (sandra)<\/b>emailed Timi <\/p>

27\/09\/2021 13:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45138","activity_ticket_id":"44812","ticket_reference":"HDT45893","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Sink Blockage 1st Floor Front Surgery","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/20","activity_end":"2020-06-23 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54517","activity_notes":"Sink Blockage 1st Floor Front Surgery","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:15 (jane)<\/b>Attending tomorrow with London Drainage <\/p>

24\/06\/2020 13:42 (jane)<\/b>Top floor blockage was cleared but 1st floor major problem.Need to loft up carpet and floor boards to locate the waste pipe.Cut pipe to clear blockage as machinery not able to clear.Reported back findings.<\/p>

25\/06\/2020 09:48 (jane )<\/b>(Ticket Closed)<\/p>

09\/07\/2020 09:41 (jane)<\/b>Blockage has finally been sorted. Ran new pipework under the floor and reconnected to 4" inch stackJust need to reinstate the flooring now <\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45139","activity_ticket_id":"44813","ticket_reference":"HDT45894","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Leak on kitchen sink to main kitchen ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"Kensington ","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/20","activity_end":"2020-06-23 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54518","activity_notes":"Leak on kitchen sink to main kitchen ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 14:53 (jane)<\/b>Attending tomorrow <\/p>

26\/06\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45140","activity_ticket_id":"44814","ticket_reference":"HDT45895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge freezer issue ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/20","activity_end":"2020-06-23 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54519","activity_notes":"Tenant reported: Fridge is not closing properly and formation of ice block.","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 15:56 (jane)<\/b>Attending on Friday 26th June <\/p>

24\/06\/2020 13:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45141","activity_ticket_id":"44815","ticket_reference":"HDT45896","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Broken door lock ","ticket_address_1":"178 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/20","activity_end":"2020-06-23 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54520","activity_notes":"Broken door lock ","activity_timesheet":"1","ticket_notes_combined":"

23\/06\/2020 14:54 (jane)<\/b>Electronic lock broken, replacing today <\/p>

25\/06\/2020 09:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45142","activity_ticket_id":"44783","ticket_reference":"HDT45864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of additional works ","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/20","activity_end":"2020-06-25 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54521","activity_notes":"Main bathroom rain shower is very low pressure (no where near the other shower head - not enough to get water coming out of all the holes). Thermostat panels for underfloor heating: outside the main bathroom is blank \/ no power; and the one outside the bedroom for the en suite says alarm - unrecoverable error. I cant seem to find instructions in the Tenants Manual.Noticed that the water tap on the roof terrace doesnt work (I assume isolated). Ill really need that to work so I can water plants up there. ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:19 (jane)<\/b>Have requested access for Thursday 25th June <\/p>

25\/06\/2020 14:01 (jane)<\/b>Returning on Tuesday 30th June to carry out the touching up works <\/p>

26\/06\/2020 09:18 (jane)<\/b>Shower tenant how bathroom mirror lights switch on Re mastic round Roof Window<\/p>

26\/06\/2020 14:38 (jane)<\/b>Ran new water main to roof tapUnblocked filter on shower Under-flooring, altered controls and left tenant with manual <\/p>

01\/07\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>

01\/07\/2020 14:18 (jane)<\/b>Re-run mains pipe on roof <\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45143","activity_ticket_id":"44816","ticket_reference":"HDT45897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decoration to ground and first floor common parts walls, where key boxes have been removed","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/06\/20","activity_end":"2020-06-23 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54522","activity_notes":"Decoration to ground and first floor common parts walls, where key boxes have been removed","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45144","activity_ticket_id":"44817","ticket_reference":"HDT45898","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13525 - Dr Clements, 111 Harley Street ","ticket_address_1":"Dr Clements, 111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/07\/20","activity_end":"2020-07-06 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54523","activity_notes":"Redecoration etc ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 15:07 (jane)<\/b>Have requested Monday 6th July <\/p>

08\/07\/2020 08:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45145","activity_ticket_id":"44818","ticket_reference":"HDT45899","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To secure office door to third floor following attempted break in ","ticket_address_1":"Third Floor, 30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/20","activity_end":"2020-06-23 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54524","activity_notes":"To secure office door to third floor following attempted break in ","activity_timesheet":"1","ticket_notes_combined":"

24\/06\/2020 09:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45146","activity_ticket_id":"44817","ticket_reference":"HDT45898","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13525 - Dr Clements, 111 Harley Street ","ticket_address_1":"Dr Clements, 111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/20","activity_end":"2020-06-23 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54525","activity_notes":"Redecoration etc ","activity_timesheet":"1","ticket_notes_combined":"

23\/06\/2020 15:07 (jane)<\/b>Have requested Monday 6th July <\/p>

08\/07\/2020 08:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45147","activity_ticket_id":"44819","ticket_reference":"HDT45900","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13545 - 36-40 Rupert Street ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/08\/20","activity_end":"2020-08-12 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54526","activity_notes":"To supply and fit 3No new purpose-made mail boxes to common parts.","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2020 15:29 (jane)<\/b>Ordering new mail boxes <\/p>

08\/07\/2020 14:15 (jane)<\/b>Lead-time around middle of July for the new post boxes<\/p>

15\/07\/2020 09:36 (jane)<\/b>Delay still due to COVID but company confident 28 days for the mail bank boxes to be delivered <\/p>

07\/08\/2020 10:03 (jane)<\/b>Post boxes being delivered on Monday 10th August <\/p>

13\/08\/2020 15:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45148","activity_ticket_id":"44821","ticket_reference":"HDT45902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out - FOR THURSDAY ","ticket_address_1":"Flat 6, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/20","activity_end":"2020-06-23 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54527","activity_notes":"one in the entrance, one in living room and two in the kitchen are out","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45149","activity_ticket_id":"44822","ticket_reference":"HDT45903","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out - FOR THURSDAY ","ticket_address_1":"Flat 13, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/20","activity_end":"2020-06-23 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54528","activity_notes":"Two of the lights in the main room out ","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45150","activity_ticket_id":"44823","ticket_reference":"HDT45904","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out - FOR THURSDAY ","ticket_address_1":"Flat 21, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/20","activity_end":"2020-06-23 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54529","activity_notes":"Few light bulbs need replacing ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2020 09:14 (jane)<\/b>Replace 11 blown lamps within flat and order new transformer for main room light<\/p>

23\/07\/2020 15:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45151","activity_ticket_id":"44824","ticket_reference":"HDT45905","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights out - FOR THURSDAY ","ticket_address_1":"Flat 14, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/20","activity_end":"2020-06-23 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54530","activity_notes":"Number of lights out ","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2020 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45152","activity_ticket_id":"44825","ticket_reference":"HDT45906","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigation works - ","ticket_address_1":"Pepes, Unit 57, St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/20","activity_end":"2020-06-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54531","activity_notes":"we would recommend carrying out some opening up works first, we would need to remove the cement around the joint where leaking and possibly excavate part of floor to then expose the pipes and then can provide recommendations thereafter.","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 14:55 (jane)<\/b>Investigation works in progress <\/p>

03\/07\/2020 10:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45153","activity_ticket_id":"44826","ticket_reference":"HDT45907","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cracked hand-basin and flush not working - keys for access ","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/20","activity_end":"2020-06-23 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54532","activity_notes":"Gregg 07810090000 called to say that the flat on the 2nd floor main bathroom on the 3rd floor has a cracked hand basin and the flusher is not working. He has said that there are no tenants in the flat at present. Please can you attend to investigate and repair.","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2020 14:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45154","activity_ticket_id":"44829","ticket_reference":"HDT45910","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No power to Turning Point Office ","ticket_address_1":"32a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/20","activity_end":"2020-06-24 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54533","activity_notes":"No power to Turning Point Office ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2020 11:41 (jane)<\/b>Access is required to Play to Win below, client is arranging access.<\/p>

26\/06\/2020 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45155","activity_ticket_id":"44820","ticket_reference":"HDT45901","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54534","activity_notes":"Can you please attend to the following1.One of the rubber seals on the skylight above the stairs to the roof is loose, and catches on the beam on opening or closing. Naturally we don't allow it to catch, and hold it up manually when opening or closing the unit, but it needs to be repaired, please.2.The floor in the upstairs (guest) toilet is lifting ever so slightly (it's sort of "convex" in the centre), which causes the little tiles to pop out from time to time","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 13:32 (jane)<\/b>Engineer attending at 1pm on Tuesday 30th June <\/p>

30\/06\/2020 14:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45156","activity_ticket_id":"44831","ticket_reference":"HDT45912","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The hot water has stopped running ","ticket_address_1":"Townhouse, 38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54535","activity_notes":"The hot water has stopped running ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2020 14:33 (jane)<\/b>New electrical spur was fitted to the water heater.<\/p>

26\/06\/2020 14:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45157","activity_ticket_id":"44772","ticket_reference":"HDT45853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install Internal signage for all of the attached properties.","ticket_address_1":"Opera Quarter Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54536","activity_notes":"To install Internal signage for all of the attached properties.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 10:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45158","activity_ticket_id":"44771","ticket_reference":"HDT45852","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install Internal signage for all of the attached properties.","ticket_address_1":"Fitzrovia Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54537","activity_notes":"To install Internal signage for all of the attached properties.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 10:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45159","activity_ticket_id":"44770","ticket_reference":"HDT45851","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install Internal signage for all of the attached properties.","ticket_address_1":"Coliseum Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54538","activity_notes":"To install Internal signage for all of the attached properties.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 10:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45160","activity_ticket_id":"44769","ticket_reference":"HDT45850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install Internal signage for all of the attached properties.","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54539","activity_notes":"To install Internal signage for all of the attached properties.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 10:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45161","activity_ticket_id":"44830","ticket_reference":"HDT45911","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sash window is stuck open ","ticket_address_1":"3rd Floor Flat, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54540","activity_notes":"The sass window is stuck open, tenant said it has come off oh the rope. Please call tenant for access 07810 090000","activity_timesheet":"1","ticket_notes_combined":"

25\/06\/2020 10:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45162","activity_ticket_id":"44619","ticket_reference":"HDT45700","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ventilation issue ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54541","activity_notes":"the ventilation supply and extract to our toilet blocks is not working? Please can you arrange for your engineer to attend and fix? Keys for roof and risers are in the basement on my desk.","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2020 14:56 (jane)<\/b>At ventilation fault specialist contractor required<\/p>

17\/07\/2020 12:07 (jane)<\/b>Attending to today <\/p>

22\/07\/2020 15:47 (jane)<\/b>Air con belts on order <\/p>

03\/09\/2020 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45163","activity_ticket_id":"44713","ticket_reference":"HDT45794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door works ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/20","activity_end":"2020-06-24 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54542","activity_notes":"Hazard - The fire door leading to the flats from the top floor lift lobby areas was observed to have a gap around between the door and the frame of over 4mm and therefore will not be effective in preventing the spread of fire and smoke. In addition, there is a small riser door outside flat number one that requires a suitable fastening device as it is currently secured with parcel tape.Action required - The door must be adjusted to close the gap between the door and frame to 4mm or below. If this isn't achievable by adjustment, the door should be replaced as a set (door and frame) to ensure the protected areas remain adequately sealed. In addition, install a suitable fastening device on the small riser cupboard door outside flat one.","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 12:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45164","activity_ticket_id":"44832","ticket_reference":"HDT45913","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13537 - Flat 3.3, 38 St Martins Lane ","ticket_address_1":"Flat 3.3,38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/20","activity_end":"2020-06-24 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54543","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 16:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45165","activity_ticket_id":"44833","ticket_reference":"HDT45914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To conduct Lighting Conductor test and also produce certificate","ticket_address_1":"Central Cross, 51-79 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/06\/20","activity_end":"2020-06-25 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54544","activity_notes":"To conduct Lighting Conductor test and also produce certificate","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 10:50 (jane)<\/b>Attending on Thursday 9th July <\/p>

08\/07\/2020 14:12 (jane)<\/b>Re-booked for Friday 17th July <\/p>

22\/07\/2020 15:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45166","activity_ticket_id":"44834","ticket_reference":"HDT45915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy check list on MONDAY 29TH JUNE ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/20","activity_end":"2020-06-29 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54545","activity_notes":"To carry out inter-tenancy check list on MONDAY 29TH JUNE ","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 11:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45167","activity_ticket_id":"44697","ticket_reference":"HDT45778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT45709 Follow-Up -To carry out inter- tenancy works - QUOTE REQUIRED FOR REDECS AND FLOORING WORKS ON DIFFERENT JOB TICKET ","ticket_address_1":"Flat 1, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/20","activity_end":"2020-06-25 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54546","activity_notes":"HDT45709 Follow-Up - To carry out inter- tenancy works ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2020 09:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/06\/2020 15:40 (jane)<\/b>Attending Monday and Tuesday next week <\/p>

24\/06\/2020 16:14 (jane)<\/b>Not complete, parts on order <\/p>

26\/06\/2020 14:40 (jane)<\/b>Removed toilet <\/p>

26\/06\/2020 15:03 (jane)<\/b>Oven cooker hood side slide panel part on order <\/p>

01\/07\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>

01\/07\/2020 15:32 (jane)<\/b>Complete, returned and fitted extractor hood door sliding kit, reinstated pelmet above cupboards, Refitted boxing in behind toilet.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45168","activity_ticket_id":"44835","ticket_reference":"HDT45916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inspection of Apartment ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/20","activity_end":"2020-06-25 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54547","activity_notes":"Could you please check this flat over tomorrow \/Monday if possible please? It is newly renovated so there should not be any issues but if we can check the alarms, all white goods working, boiler working, nothing obvious to repair please, water is on and flushed etc?","activity_timesheet":"1","ticket_notes_combined":"

26\/06\/2020 14:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45169","activity_ticket_id":"44837","ticket_reference":"HDT45918","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Beeping alarm on the 4th floor ","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/20","activity_end":"2020-06-25 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54548","activity_notes":"to investigate the following - there is a beeping alarm on the 4th floor ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2020 10:34 (jane)<\/b>Found the noise coming from Flat 4.1, awaiting access <\/p>

29\/06\/2020 09:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45170","activity_ticket_id":"44838","ticket_reference":"HDT45919","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To check the water is on and flushed either today or tomorrow ","ticket_address_1":"Flat 2, 61a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/20","activity_end":"2020-06-25 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54549","activity_notes":" To check the water is on and flushed either today or tomorrow ","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>

01\/07\/2020 14:19 (jane)<\/b>Flushed hot and cold water and chlorinated shower.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45171","activity_ticket_id":"44839","ticket_reference":"HDT45920","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Communal aerial issue ","ticket_address_1":"127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"25\/06\/20","activity_end":"2020-06-25 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54550","activity_notes":"Would we be able to book the aerial engineer in to take a look at the communal aerials in 127 LA, please? Since they were repositioned before the lockdown flat 2, 127 LA cannot get her sky wired in. Sky engineer came out in March to set it up but he found that there is something wrong with the communal dish.","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2020 16:57 (jane )<\/b>(Ticket Closed)<\/p>

09\/07\/2020 14:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2020 14:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45172","activity_ticket_id":"44841","ticket_reference":"HDT45922","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13548 - Flat 3, 43 Shelton Street - External Windows to Balcony","ticket_address_1":"Flat 3, 43 Shelton Street - External Windows to Balcony ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/06\/20","activity_end":"2020-06-25 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54551","activity_notes":"To prepare all windows and cills, prime where required and apply 1No undercoat and 1No gloss coat to match existing on completion.","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 09:08 (jane)<\/b>Programmed in for Wednesday 8th July <\/p>

08\/07\/2020 08:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45173","activity_ticket_id":"44842","ticket_reference":"HDT45923","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Site office - Reinstate wall cabinet doors","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/20","activity_end":"2020-06-26 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54552","activity_notes":"Site office - Reinstate wall cabinet doors","activity_timesheet":"1","ticket_notes_combined":"

30\/06\/2020 09:10 (jane)<\/b>Engineer has inspected, need to return to strengthen doors <\/p>

09\/07\/2020 14:05 (jane)<\/b>Ordering a white laminate board<\/p>

22\/07\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45174","activity_ticket_id":"44843","ticket_reference":"HDT45924","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the toilet seat.","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/20","activity_end":"2020-06-26 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54553","activity_notes":"To replace the toilet seat.","activity_timesheet":"1","ticket_notes_combined":"

30\/06\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45175","activity_ticket_id":"44844","ticket_reference":"HDT45925","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To redecorate the water leaked areas ","ticket_address_1":"Flat 3, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/06\/20","activity_end":"2020-06-26 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54554","activity_notes":"To redecorate the leaks areas in flat 3, 26 rose street and ensure the leak is not active","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 14:08 (jane)<\/b>Provisionally booked for Friday morning 3rd July <\/p>

03\/07\/2020 09:59 (jane)<\/b>Attended today, but there is still a slight damp patch, going to monitor and return middle part of next week to check <\/p>

24\/07\/2020 12:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45176","activity_ticket_id":"44845","ticket_reference":"HDT45926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To secure loose hand hold on stairs at 24A Newport Ct","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/20","activity_end":"2020-06-26 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54555","activity_notes":"To secure loose hand hold on stairs at 24A Newport Ct","activity_timesheet":"1","ticket_notes_combined":"

13\/07\/2020 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45177","activity_ticket_id":"44250","ticket_reference":"HDT45331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13454 - Flat 1, 38 William IV Street ","ticket_address_1":"Flat 1, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/20","activity_end":"2020-06-26 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54556","activity_notes":"To isolate supplies to toilet, disconnect, remove and set aside for re-use.To uplift tile flooring throughout bathroom, cart away and dispose of at waste transfer site.Prepare sub-flooring, supply and install new ceramic tiles back to area all to match existing, allow to setfollowed by grout application, clean and buff.Reinstate previously removed toilet and commission.Remove all protection works on completion.","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2020 13:01 (sandra)<\/b>Booked for Monday to replace bulbs and take final measurements on flooring <\/p>

26\/06\/2020 14:43 (jane)<\/b>Flooring being replaced this week <\/p>

01\/07\/2020 14:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45178","activity_ticket_id":"44846","ticket_reference":"HDT45927","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy check, meter readings and isolate water supply - FOR 6TH JULY ","ticket_address_1":"Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/20","activity_end":"2020-07-06 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54557","activity_notes":"To carry out inter-tenancy check, meter readings and isolate water supply - FOR 6TH JULY For Flat 3 21 Catherine can you also grab a meter read from the gas inside the flat and the electric in the common areas","activity_timesheet":"1","ticket_notes_combined":"

06\/07\/2020 12:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45179","activity_ticket_id":"44847","ticket_reference":"HDT45928","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks and isolate water supply - FOR 6TH JULY ","ticket_address_1":"Flat 2, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/20","activity_end":"2020-07-06 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54558","activity_notes":"To carry out inter-tenancy checks and isolate water supply - FOR 6TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

06\/07\/2020 14:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45180","activity_ticket_id":"44848","ticket_reference":"HDT45929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy check list, meter read and isolate water - FOR 1ST JULY ","ticket_address_1":"Flat 5, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/20","activity_end":"2020-07-01 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54559","activity_notes":"To carry out inter-tenancy check list, meter read and isolate water - FOR 1ST JULY grab the meter reads from the Ground floor riser and the gas is inside 19 Charlotte. Can we also isolate the water","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2020 14:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45181","activity_ticket_id":"44583","ticket_reference":"HDT45664","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"List of works ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/20","activity_end":"2020-06-26 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54560","activity_notes":"Faults:2nd floor blocked sink2nd floor ring of the lock has fallen needs to fix back1st floor tap too long for small sink water run over sink (needs swap)1st floor sink blocked Basement disable doors closer loose to re-fix\/replace","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2020 15:46 (jane)<\/b>All list completed, new tap spout on order <\/p>

23\/07\/2020 12:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45182","activity_ticket_id":"44850","ticket_reference":"HDT45931","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13555 - 2nd Floor Flat, 5 Gerrard Street ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/20","activity_end":"2020-08-05 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54561","activity_notes":"To break out water damaged boxing to allow to carefully disconnect and remove toilet and set aside for re-use.To then carry out repairs, to allow to extend the 4" soil pipework, replace pan connector and flexi ball-valve connector, reinstate toilet on completion, commission, test and leave in full working order.Replace boxing and decorate to match,To also allow to rake out and replace mastic seal to shower screen","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:46 (jane)<\/b>Scheduled for Monday 6th July <\/p>

03\/07\/2020 11:20 (jane)<\/b>Re-scheduled for 20th July <\/p>

10\/07\/2020 09:56 (jane)<\/b>Please find below break-down Plumbing Repairs as below 289.00 plus VAT To break out water damaged boxing to allow to carefully disconnect and remove toilet and set aside for re-use. To then carry out repairs, to allow to extend the 4" soil pipework, replace pan connector and flexi ball-valve connector, reinstate toilet on completion, commission, test and leave in full working order. Replace boxing with new and decorate to match, Cost for below 136.00 plus VAT To also allow to rake out and replace mastic seal to shower screenTWO SEPARATE INVOICES REQUIRED <\/p>

28\/07\/2020 10:48 (jane)<\/b>Toilet repairs completed, boxing in works being carried out tomorrow afternoon<\/p>

03\/08\/2020 13:11 (jane)<\/b>Works rescheduled for Wednesday 5th August <\/p>

06\/08\/2020 16:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45183","activity_ticket_id":"44850","ticket_reference":"HDT45931","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13555 - 2nd Floor Flat, 5 Gerrard Street ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/20","activity_end":"2020-07-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54562","activity_notes":"To break out water damaged boxing to allow to carefully disconnect and remove toilet and set aside for re-use.To then carry out repairs, to allow to extend the 4" soil pipework, replace pan connector and flexi ball-valve connector, reinstate toilet on completion, commission, test and leave in full working order.Replace boxing and decorate to match,To also allow to rake out and replace mastic seal to shower screen","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:46 (jane)<\/b>Scheduled for Monday 6th July <\/p>

03\/07\/2020 11:20 (jane)<\/b>Re-scheduled for 20th July <\/p>

10\/07\/2020 09:56 (jane)<\/b>Please find below break-down Plumbing Repairs as below 289.00 plus VAT To break out water damaged boxing to allow to carefully disconnect and remove toilet and set aside for re-use. To then carry out repairs, to allow to extend the 4" soil pipework, replace pan connector and flexi ball-valve connector, reinstate toilet on completion, commission, test and leave in full working order. Replace boxing with new and decorate to match, Cost for below 136.00 plus VAT To also allow to rake out and replace mastic seal to shower screenTWO SEPARATE INVOICES REQUIRED <\/p>

28\/07\/2020 10:48 (jane)<\/b>Toilet repairs completed, boxing in works being carried out tomorrow afternoon<\/p>

03\/08\/2020 13:11 (jane)<\/b>Works rescheduled for Wednesday 5th August <\/p>

06\/08\/2020 16:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45184","activity_ticket_id":"44851","ticket_reference":"HDT45932","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"A few lights are not working - Common Parts ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54563","activity_notes":"A few lights are not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2020 09:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45185","activity_ticket_id":"44852","ticket_reference":"HDT45933","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine showing Error Code E65","ticket_address_1":"Flat 7, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54564","activity_notes":"Washing machine showing Error Code E65","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 13:52 (jane)<\/b>Appointment made for Thursday afternoon <\/p>

02\/07\/2020 16:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45186","activity_ticket_id":"44853","ticket_reference":"HDT45934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"One of the gas rings is not working to the hob and CBA branded mini fridge\/wine cooler as it was also not cooling this morning.","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54565","activity_notes":"One of the gas rings is not working to the hob ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 15:17 (jane)<\/b>This is an induction hob, requires an appliance engineer <\/p>

30\/06\/2020 09:37 (jane)<\/b>Appliance engineer attending on Wednesday morning <\/p>

30\/06\/2020 11:26 (jane)<\/b>This has been changed to Thursday morning <\/p>

07\/07\/2020 12:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45187","activity_ticket_id":"44854","ticket_reference":"HDT45935","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT Testing and alarm checks ","ticket_address_1":"Flat 1, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54566","activity_notes":"To carry out PAT Testing and alarm checks ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2020 15:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45188","activity_ticket_id":"44855","ticket_reference":"HDT45936","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT Testing and alarm checks ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54567","activity_notes":"To carry out PAT Testing and alarm checks ","activity_timesheet":"1","ticket_notes_combined":"

30\/06\/2020 15:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45189","activity_ticket_id":"44856","ticket_reference":"HDT45937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT Testing and alarm checks ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54568","activity_notes":"To carry out PAT Testing and alarm checks ","activity_timesheet":"1","ticket_notes_combined":"

30\/06\/2020 15:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45190","activity_ticket_id":"44857","ticket_reference":"HDT45938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT Testing and alarm checks ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54569","activity_notes":"To carry out PAT Testing and alarm checks ","activity_timesheet":"1","ticket_notes_combined":"

30\/06\/2020 15:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45191","activity_ticket_id":"44849","ticket_reference":"HDT45930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of inter-tenancy works - TO BE COMPLETED BY THURSDAY 2ND JULY including touching up paintwork ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/06\/20","activity_end":"2020-06-29 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54570","activity_notes":"To carry out list of inter-tenancy works - TO BE COMPLETED BY THURSDAY 2ND JULY ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45192","activity_ticket_id":"44849","ticket_reference":"HDT45930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of inter-tenancy works - TO BE COMPLETED BY THURSDAY 2ND JULY including touching up paintwork ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/20","activity_end":"2020-06-29 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54571","activity_notes":"To carry out list of inter-tenancy works - TO BE COMPLETED BY THURSDAY 2ND JULY ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45193","activity_ticket_id":"44849","ticket_reference":"HDT45930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of inter-tenancy works - TO BE COMPLETED BY THURSDAY 2ND JULY including touching up paintwork ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54572","activity_notes":"To carry out list of inter-tenancy works - TO BE COMPLETED BY THURSDAY 2ND JULY ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45194","activity_ticket_id":"44858","ticket_reference":"HDT45939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13558 - 2\/3rd Floor Flat, 9a Wardour Street ","ticket_address_1":"2\/3rd Floor Flat, 9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/20","activity_end":"2020-06-29 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54573","activity_notes":"To remove and dispose of itemsKeys for access Travis ","activity_timesheet":"1","ticket_notes_combined":"

29\/06\/2020 16:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45195","activity_ticket_id":"44827","ticket_reference":"HDT45908","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as attached ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/06\/20","activity_end":"2020-06-29 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54574","activity_notes":"To carry out inter-tenancy list of works as attached ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2020 11:25 (jane)<\/b>Light diffuser on order <\/p>

02\/07\/2020 09:25 (jane)<\/b>BEDROOM WARDROBE LIGHT NOT WORKING. Replace lights in wardrobe MIROR LIGHT IN BATHROOM NOT WORKING. Replace switch in fitting EXTRACTOR FAN NOT WORKING. Replace extractor fan in bathroom MAIN ROOMKITCHEN EXTRACTOR HOOD DIFFUSER ON LIGHT BROKEN. Part on order<\/p>

08\/07\/2020 12:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45196","activity_ticket_id":"44827","ticket_reference":"HDT45908","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as attached ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54575","activity_notes":"To carry out inter-tenancy list of works as attached ","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2020 11:25 (jane)<\/b>Light diffuser on order <\/p>

02\/07\/2020 09:25 (jane)<\/b>BEDROOM WARDROBE LIGHT NOT WORKING. Replace lights in wardrobe MIROR LIGHT IN BATHROOM NOT WORKING. Replace switch in fitting EXTRACTOR FAN NOT WORKING. Replace extractor fan in bathroom MAIN ROOMKITCHEN EXTRACTOR HOOD DIFFUSER ON LIGHT BROKEN. Part on order<\/p>

08\/07\/2020 12:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45197","activity_ticket_id":"44827","ticket_reference":"HDT45908","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as attached ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/20","activity_end":"2020-06-29 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54576","activity_notes":"To carry out inter-tenancy list of works as attached ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2020 11:25 (jane)<\/b>Light diffuser on order <\/p>

02\/07\/2020 09:25 (jane)<\/b>BEDROOM WARDROBE LIGHT NOT WORKING. Replace lights in wardrobe MIROR LIGHT IN BATHROOM NOT WORKING. Replace switch in fitting EXTRACTOR FAN NOT WORKING. Replace extractor fan in bathroom MAIN ROOMKITCHEN EXTRACTOR HOOD DIFFUSER ON LIGHT BROKEN. Part on order<\/p>

08\/07\/2020 12:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45198","activity_ticket_id":"44840","ticket_reference":"HDT45921","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13547 - 21a Wardour Street ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/20","activity_end":"2020-06-29 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54577","activity_notes":"Perspex Screens ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2020 10:28 (jane)<\/b>Prespex screens have been ordered, awaiting confirmation of arrival date <\/p>

03\/07\/2020 13:45 (jane)<\/b>Expected arrival 3rd August <\/p>

08\/07\/2020 09:29 (jane)<\/b>Updated : expected 3rd August <\/p>

10\/08\/2020 14:26 (jane)<\/b>Perspex screens arriving on Wednesday 12th August <\/p>

13\/08\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45199","activity_ticket_id":"44828","ticket_reference":"HDT45909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as attached","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/06\/20","activity_end":"2020-06-29 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54578","activity_notes":"To carry out inter-tenancy list of works as attached","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>

03\/07\/2020 15:23 (jane)<\/b>Extractor hood cover on order <\/p>

03\/07\/2020 16:42 (jane)<\/b>Replaced 4 batteries in smoke alarms.All out of date Only the fifth battery was ok <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45200","activity_ticket_id":"44828","ticket_reference":"HDT45909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as attached","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54579","activity_notes":"To carry out inter-tenancy list of works as attached","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>

03\/07\/2020 15:23 (jane)<\/b>Extractor hood cover on order <\/p>

03\/07\/2020 16:42 (jane)<\/b>Replaced 4 batteries in smoke alarms.All out of date Only the fifth battery was ok <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45201","activity_ticket_id":"44828","ticket_reference":"HDT45909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as attached","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/20","activity_end":"2020-06-29 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54580","activity_notes":"To carry out inter-tenancy list of works as attached","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>

03\/07\/2020 15:23 (jane)<\/b>Extractor hood cover on order <\/p>

03\/07\/2020 16:42 (jane)<\/b>Replaced 4 batteries in smoke alarms.All out of date Only the fifth battery was ok <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45202","activity_ticket_id":"44859","ticket_reference":"HDT45940","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13554 - 40 Great Portland Street ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54581","activity_notes":"There are two basin taps that require changing in the ladies toilet 2nd\/3rd floor, disconnect and remove and supply and fit new taps to match, commission, test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2020 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45203","activity_ticket_id":"44860","ticket_reference":"HDT45941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"issue with the toilet ball valve","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54582","activity_notes":"issue with the toilet ball valve","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2020 14:06 (jane)<\/b>Attending Monday or Tuesday next week <\/p>

23\/07\/2020 15:16 (jane)<\/b>Attending on Friday - access via keys <\/p>

24\/07\/2020 14:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45204","activity_ticket_id":"44836","ticket_reference":"HDT45917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Carried out list of inter-tenancy works as listed below :","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/20","activity_end":"2020-06-29 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54583","activity_notes":"Needs painting. 1) Entrance. Frame extremely dirty and markedKitchen1) Silicone around worktop needs redoing2) Waste is broken. Needs new3) Under kitchen sink unit has opened up. Needs gluing3a) Missing shelf. Same cupboard4) Dishwasher not straight. Catching5) Water damage to washing machine outer door6) Flickering light under cabinet8) Oven control knob faulty9) Plinth needs refixing11) One bulb not working in light track12) Washing machine door cracked - can this be fixed?Bathroom1) Door needs painting2) Lock device missing. Unable to lock door - this is at the site office3) Toilet seat needs refixing4) Pop up waste faulty5) Hand basin blocked6) Shower door not secure8) Extractor fan very dirty9) Shower hose rusty and shower head spraying everywhereBedroom1) Blind link pull cord snapped and tied together. Unable to close.2) Unable to close\/secure patio doors (inner)","activity_timesheet":"1","ticket_notes_combined":"

30\/06\/2020 09:21 (jane)<\/b>Oven knob on order, 3 - 4 days lead-time <\/p>

30\/06\/2020 09:47 (jane)<\/b>Maintenance items all completed apart from Oven knob on order, 3 - 4 days lead-time<\/p>

14\/07\/2020 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45205","activity_ticket_id":"44836","ticket_reference":"HDT45917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Carried out list of inter-tenancy works as listed below :","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/06\/20","activity_end":"2020-06-29 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54584","activity_notes":"Entrance - Frame extremely dirty and marked Bath door needs painting ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2020 09:21 (jane)<\/b>Oven knob on order, 3 - 4 days lead-time <\/p>

30\/06\/2020 09:47 (jane)<\/b>Maintenance items all completed apart from Oven knob on order, 3 - 4 days lead-time<\/p>

14\/07\/2020 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45206","activity_ticket_id":"44756","ticket_reference":"HDT45837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 3, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/20","activity_end":"2020-07-02 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54585","activity_notes":"T","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2020 13:45 (jane)<\/b>Tenant under the weather, to reschedule <\/p>

07\/07\/2020 15:08 (jane)<\/b>List of works completed apart from Tap, plumber attending too Blinds gone to quote <\/p>

07\/07\/2020 15:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45207","activity_ticket_id":"44861","ticket_reference":"HDT45942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of pre-tenancy works - to be completed BY 1ST JULY ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/06\/20","activity_end":"2020-06-29 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54586","activity_notes":"List of pre-tenancy works - to be completed BY 1ST JULY ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2020 12:43 (jane)<\/b>Light on order for fridge <\/p>

01\/07\/2020 13:35 (jane)<\/b>3-4 weeks lead-time on fridge light cover,<\/p>

02\/07\/2020 09:44 (jane)<\/b>Notes: Hallway2. Lighting in boiler cupboard not workingBathroom. Replace fitting 3. Lights in bathroom very dim when first switched on as lamps on no longer available for these lights would suggest replacement of fittings. Replace all 6 fittings 4. Shaver socket in mirror cabinet broke. Replaced 5. Stop needs fixing. Refixed 6. Towel rail next to sink needs re fixing. Refixed Bedroom7. All 3 black out roller blinds are broken - To remove them please. Removed 8. Ceiling light missing lamps. Replace lamps 9. Lights in wardrobe various lamps blown. Replace blown lamps 10. Iron coat hangers, ironing board and drying rack left in bedroom - please remove. Removed Kitchen Lounge14. Windows stay needs re-fixing. Refixed 15. Left hand window overlooking Tavistock Street not opening. Fixed 16. Light in cupboard not working. Replace fitting 17. The kitchen cupboard not working. Replaced lamp 19. Diffuser for lights in fridge missing. Ordered 20. Wall extractor fan broken. Refixed fan<\/p>

28\/07\/2020 10:45 (jane)<\/b>Have chased up supplier for the fridge lamp diffuser cover <\/p>

28\/08\/2020 11:33 (jane)<\/b>Light cover arriving today <\/p>

02\/09\/2020 11:09 (jane)<\/b>Access granted via keys for tomorrow to fit the new fridge light <\/p>

03\/09\/2020 13:31 (jane )<\/b>(Ticket Closed)<\/p>

22\/09\/2020 09:16 (jane)<\/b>Further works required to flat <\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45208","activity_ticket_id":"44861","ticket_reference":"HDT45942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of pre-tenancy works - to be completed BY 1ST JULY ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54587","activity_notes":"Light cover is in reception !","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2020 12:43 (jane)<\/b>Light on order for fridge <\/p>

01\/07\/2020 13:35 (jane)<\/b>3-4 weeks lead-time on fridge light cover,<\/p>

02\/07\/2020 09:44 (jane)<\/b>Notes: Hallway2. Lighting in boiler cupboard not workingBathroom. Replace fitting 3. Lights in bathroom very dim when first switched on as lamps on no longer available for these lights would suggest replacement of fittings. Replace all 6 fittings 4. Shaver socket in mirror cabinet broke. Replaced 5. Stop needs fixing. Refixed 6. Towel rail next to sink needs re fixing. Refixed Bedroom7. All 3 black out roller blinds are broken - To remove them please. Removed 8. Ceiling light missing lamps. Replace lamps 9. Lights in wardrobe various lamps blown. Replace blown lamps 10. Iron coat hangers, ironing board and drying rack left in bedroom - please remove. Removed Kitchen Lounge14. Windows stay needs re-fixing. Refixed 15. Left hand window overlooking Tavistock Street not opening. Fixed 16. Light in cupboard not working. Replace fitting 17. The kitchen cupboard not working. Replaced lamp 19. Diffuser for lights in fridge missing. Ordered 20. Wall extractor fan broken. Refixed fan<\/p>

28\/07\/2020 10:45 (jane)<\/b>Have chased up supplier for the fridge lamp diffuser cover <\/p>

28\/08\/2020 11:33 (jane)<\/b>Light cover arriving today <\/p>

02\/09\/2020 11:09 (jane)<\/b>Access granted via keys for tomorrow to fit the new fridge light <\/p>

03\/09\/2020 13:31 (jane )<\/b>(Ticket Closed)<\/p>

22\/09\/2020 09:16 (jane)<\/b>Further works required to flat <\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45209","activity_ticket_id":"44853","ticket_reference":"HDT45934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"One of the gas rings is not working to the hob and CBA branded mini fridge\/wine cooler as it was also not cooling this morning.","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/06\/20","activity_end":"2020-06-29 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54588","activity_notes":"One of the gas rings is not working to the hob ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2020 15:17 (jane)<\/b>This is an induction hob, requires an appliance engineer <\/p>

30\/06\/2020 09:37 (jane)<\/b>Appliance engineer attending on Wednesday morning <\/p>

30\/06\/2020 11:26 (jane)<\/b>This has been changed to Thursday morning <\/p>

07\/07\/2020 12:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45210","activity_ticket_id":"44862","ticket_reference":"HDT45943","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tap is loose and running - en-suite bathroom and the shower head is not staying in it's holder ","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/20","activity_end":"2020-06-29 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54589","activity_notes":"3rd floor flat - tap is loose and is running - ensuite bathroomand shower head is not staying in it's holder ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2020 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45211","activity_ticket_id":"44544","ticket_reference":"HDT45625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak from Flat 3 into Flat 1 and repair entrance door to flats ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/20","activity_end":"2020-06-29 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54590","activity_notes":"To attend to leak from Flat 3 into Flat 1 and repair entrance door to flats ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 09:50 (jane )<\/b>(Ticket Closed)<\/p>

03\/06\/2020 11:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/06\/2020 16:42 (jane)<\/b>Report sent to client All services were isolated to bathroom, toilet and bath were disconnected, removed and set aside for re-use Vinyl was lifted and further 4No layers inclusive of insulation were lifted, carted away and disposed of correctly, in order to expose the joists. In the hallway the engineered flooring was removed and cut back to the threshold in 2No rooms in order to allow the sub-floor of hallway to dry out A dehumidifier is currently in place to help dry out these areas. Once we are satisfied all is dry, then a programme of works will be submitted for the reinstatement process <\/p>

02\/07\/2020 10:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45212","activity_ticket_id":"44828","ticket_reference":"HDT45909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as attached","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/20","activity_end":"2020-06-30 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54591","activity_notes":"To carry out inter-tenancy list of works as attached","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>

03\/07\/2020 15:23 (jane)<\/b>Extractor hood cover on order <\/p>

03\/07\/2020 16:42 (jane)<\/b>Replaced 4 batteries in smoke alarms.All out of date Only the fifth battery was ok <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45213","activity_ticket_id":"44852","ticket_reference":"HDT45933","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine showing Error Code E65","ticket_address_1":"Flat 7, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/20","activity_end":"2020-06-30 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54592","activity_notes":"Washing machine showing Error Code E65","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2020 13:52 (jane)<\/b>Appointment made for Thursday afternoon <\/p>

02\/07\/2020 16:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45214","activity_ticket_id":"44864","ticket_reference":"HDT45945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"C02 alarm has expired ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/20","activity_end":"2020-06-30 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54593","activity_notes":"C02 alarm has expired ","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2020 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45215","activity_ticket_id":"44865","ticket_reference":"HDT45946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"C02 alarm has expired ","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/20","activity_end":"2020-06-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54594","activity_notes":"C02 alarm has expired ","activity_timesheet":"1","ticket_notes_combined":"

22\/07\/2020 14:41 (jane)<\/b>Attending on Friday 24th July <\/p>

24\/07\/2020 14:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45216","activity_ticket_id":"44866","ticket_reference":"HDT45947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"C02 alarm needs to replaced ","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/20","activity_end":"2020-06-30 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54595","activity_notes":"C02 alarm needs to replaced ","activity_timesheet":"1","ticket_notes_combined":"

22\/07\/2020 14:40 (jane)<\/b>Attending on Friday 24th July <\/p>

24\/07\/2020 14:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45217","activity_ticket_id":"44867","ticket_reference":"HDT45948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone not working - for today ","ticket_address_1":"Nassau House, 122 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/06\/20","activity_end":"2020-06-30 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54596","activity_notes":"Can you please ask Paul to check with no 8 - Nassau who reported. Please ask Paul to collect FOB from the site office.","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 13:33 (jane)<\/b>Parts are ordered should be done by early next week<\/p>

06\/07\/2020 11:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45218","activity_ticket_id":"44868","ticket_reference":"HDT45949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leaking pipe in Dansey Pl & to identify responsibility","ticket_address_1":"Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/20","activity_end":"2020-06-30 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54597","activity_notes":"To investigate leaking pipe in Dansey Pl & to identify responsibility","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2020 09:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45219","activity_ticket_id":"44871","ticket_reference":"HDT45952","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak from Flat 2","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/20","activity_end":"2020-06-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54598","activity_notes":"To attend to leak from Flat 2 ","activity_timesheet":"1","ticket_notes_combined":"

03\/07\/2020 13:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45220","activity_ticket_id":"44872","ticket_reference":"HDT45953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To inspect electrics to the kitchen - and water pressure pump issue ","ticket_address_1":"Flat 9, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/20","activity_end":"2020-07-01 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54599","activity_notes":"To look at the electrics in the Kitchen and check the cause of the bang then power cut to the appliances. ","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2020 15:24 (jane)<\/b>Checked pressure all working as should be now, no pump is on site <\/p>

01\/07\/2020 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45221","activity_ticket_id":"44873","ticket_reference":"HDT45954","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - tenanted - FOR THURSDAY 2ND JULY - KEYS FOR ACCESS ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/20","activity_end":"2020-07-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54600","activity_notes":"To carry out ITC checks - tenanted ","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 11:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45222","activity_ticket_id":"44874","ticket_reference":"HDT45955","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Disconnect Kiosk electric supply","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/20","activity_end":"2020-07-01 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54601","activity_notes":"Disconnect Kiosk electric supply","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2020 09:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45223","activity_ticket_id":"44876","ticket_reference":"HDT45957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13520 - 62 Shaftesbury Avenue - two individual orders ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"01\/07\/20","activity_end":"2020-07-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54602","activity_notes":"Replacement glass ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 15:15 (jane)<\/b>To be installed week commencing 13\/07 <\/p>

15\/07\/2020 16:35 (jane)<\/b>Door have been re-glazed Attending on Thursday 16th July to carry out final site measure of the flat windows\/<\/p>

22\/07\/2020 11:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45224","activity_ticket_id":"44863","ticket_reference":"HDT45944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Resident reports kitchen draw fronts need to be replaced as they are broken ","ticket_address_1":"2nd & 3rd Floor Flat, 4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/20","activity_end":"2020-07-01 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54603","activity_notes":"Resident reports kitchen draw fronts need to be replaced as they are broken Greg 07810 090 000","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2020 11:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45225","activity_ticket_id":"44875","ticket_reference":"HDT45956","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To secure entrance door - keys from security ","ticket_address_1":"35 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/20","activity_end":"2020-07-01 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54604","activity_notes":"To secure entrance door - keys from security ","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 12:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45226","activity_ticket_id":"44872","ticket_reference":"HDT45953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To inspect electrics to the kitchen - and water pressure pump issue ","ticket_address_1":"Flat 9, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/20","activity_end":"2020-07-01 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54605","activity_notes":"To look at the electrics in the Kitchen and check the cause of the bang then power cut to the appliances. ","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 15:24 (jane)<\/b>Checked pressure all working as should be now, no pump is on site <\/p>

01\/07\/2020 15:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45227","activity_ticket_id":"44879","ticket_reference":"HDT45960","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with dishwasher not working ","ticket_address_1":"Flat 3.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/07\/20","activity_end":"2020-07-01 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54606","activity_notes":"Issue with dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 14:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45228","activity_ticket_id":"44880","ticket_reference":"HDT45961","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Our dishwasher doesn\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2t seem to be working properly as it coats everything in a layer of salt. Also, the sink seems to block a bit too easily.","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/07\/20","activity_end":"2020-07-01 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54607","activity_notes":"Our dishwasher doesnt seem to be working properly as it coats everything in a layer of salt. Also, the sink seems to block a bit too easily.","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 09:21 (jane)<\/b>Appliance engineer attending on Monday afternoon 6th July <\/p>

06\/07\/2020 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45229","activity_ticket_id":"44881","ticket_reference":"HDT45962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing - FOR FRIDAY 3RD JULY -VACANT FLAT ","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/20","activity_end":"2020-07-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54608","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 12:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45230","activity_ticket_id":"44881","ticket_reference":"HDT45962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing - FOR FRIDAY 3RD JULY -VACANT FLAT ","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/20","activity_end":"2020-07-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54609","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

03\/07\/2020 12:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45231","activity_ticket_id":"44882","ticket_reference":"HDT45963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 3RD JULY - VACANT FLAT ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/20","activity_end":"2020-07-03 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54610","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 12:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45232","activity_ticket_id":"44882","ticket_reference":"HDT45963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 3RD JULY - VACANT FLAT ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/20","activity_end":"2020-07-03 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54611","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

03\/07\/2020 12:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45233","activity_ticket_id":"44883","ticket_reference":"HDT45964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 3RD JULY ","ticket_address_1":"Flat 2, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/20","activity_end":"2020-07-03 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54612","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 12:45 (jane)<\/b>Missing heat alarm in kitchen, to replace <\/p>

03\/07\/2020 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45234","activity_ticket_id":"44883","ticket_reference":"HDT45964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 3RD JULY ","ticket_address_1":"Flat 2, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/20","activity_end":"2020-07-03 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54613","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

03\/07\/2020 12:45 (jane)<\/b>Missing heat alarm in kitchen, to replace <\/p>

03\/07\/2020 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45235","activity_ticket_id":"44884","ticket_reference":"HDT45965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check for appliance manuals, Reddan office will need details of appliances so they can download manuals if there are none, test all alarms and check hot water is on - FOR TODAY ","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/20","activity_end":"2020-07-01 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54614","activity_notes":"Could you please attend this property today, to check for appliance manuals? If there is none could they log all appliances so PDF manuals can be sent - while there can you please test all alarms and ensure the hot water is on?SD please raise","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2020 16:28 (jane)<\/b>Engineer attending this afternoon <\/p>

02\/07\/2020 14:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45236","activity_ticket_id":"44885","ticket_reference":"HDT45966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR TUESDAY 7TH JULY ","ticket_address_1":"Flat 3, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/20","activity_end":"2020-07-07 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54615","activity_notes":"To carry out pre-tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2020 16:26 (jane)<\/b>Requested access for Tuesday 7th July <\/p>

06\/07\/2020 12:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45237","activity_ticket_id":"44886","ticket_reference":"HDT45967","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry pre-tenancy checks - For Tuesday 7th July ","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/20","activity_end":"2020-07-07 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54616","activity_notes":"To carry pre-tenancy checks ","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2020 16:27 (jane)<\/b>Requested access for Tuesday 7th July <\/p>

06\/07\/2020 11:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45238","activity_ticket_id":"44887","ticket_reference":"HDT45968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks- FOR TUESDAY 7TH JULY plus compliance testing !","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/20","activity_end":"2020-07-07 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54617","activity_notes":"To carry out pre-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 16:27 (jane)<\/b>Requested access for Tuesday 7th July <\/p>

07\/07\/2020 14:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45239","activity_ticket_id":"44878","ticket_reference":"HDT45959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of pre-tenancy works ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/20","activity_end":"2020-07-02 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54618","activity_notes":"To carry out list of pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2020 15:12 (jane)<\/b>Power washed decking and fencing, Repaired X2 wooden shutters,<\/p>

07\/07\/2020 14:22 (jane)<\/b>Invoiced already for 224.00 plus VAT for the filling of holes and making good <\/p>

08\/07\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45240","activity_ticket_id":"44878","ticket_reference":"HDT45959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of pre-tenancy works ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54619","activity_notes":"To carry out list of pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2020 15:12 (jane)<\/b>Power washed decking and fencing, Repaired X2 wooden shutters,<\/p>

07\/07\/2020 14:22 (jane)<\/b>Invoiced already for 224.00 plus VAT for the filling of holes and making good <\/p>

08\/07\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45241","activity_ticket_id":"44889","ticket_reference":"HDT45970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13534 - Flat 1, 38 William IV Street ","ticket_address_1":"Flat 1, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/07\/20","activity_end":"2020-07-02 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54620","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2020 09:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45242","activity_ticket_id":"44878","ticket_reference":"HDT45959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of pre-tenancy works ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/07\/20","activity_end":"2020-07-02 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54621","activity_notes":"Walls and ceilings generally marked and could do with repainting","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2020 15:12 (jane)<\/b>Power washed decking and fencing, Repaired X2 wooden shutters,<\/p>

07\/07\/2020 14:22 (jane)<\/b>Invoiced already for 224.00 plus VAT for the filling of holes and making good <\/p>

08\/07\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45243","activity_ticket_id":"44891","ticket_reference":"HDT45972","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 3.1. 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/07\/20","activity_end":"2020-07-02 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54622","activity_notes":"Dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 11:50 (jane)<\/b>Attending Monday, 06\/07 afternoon 12-6pm <\/p>

06\/07\/2020 14:19 (jane)<\/b>Water sensor and heat pump to be replaced <\/p>

06\/07\/2020 14:19 (jane )<\/b>(Ticket Closed)<\/p>

28\/07\/2020 15:29 (jane)<\/b>Sensor and pump replaced <\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45244","activity_ticket_id":"44892","ticket_reference":"HDT45973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR FRIDAY 3RD JULY ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/20","activity_end":"2020-07-03 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54623","activity_notes":"To carry out pre-tenancy checks - FOR FRIDAY 3RD JULY ","activity_timesheet":"1","ticket_notes_combined":"

03\/07\/2020 14:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45245","activity_ticket_id":"44893","ticket_reference":"HDT45974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR MONDAY 6TH JULY ","ticket_address_1":"Flat 2, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/20","activity_end":"2020-07-03 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54624","activity_notes":"To carry out pre-tenancy checks - FOR FRIDAY 3RD JULY ","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 15:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45246","activity_ticket_id":"44894","ticket_reference":"HDT45975","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to washing machine issue ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/07\/20","activity_end":"2020-07-02 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54625","activity_notes":"To attend to washing machine issue ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 09:39 (jane)<\/b>Attending Monday afternoon 06\/07<\/p>

06\/07\/2020 16:41 (jane )<\/b>(Ticket Closed)<\/p>

09\/07\/2020 15:16 (jane)<\/b>Switch reconnected <\/p>

28\/07\/2020 15:20 (jane)<\/b>Switch reconnected <\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45247","activity_ticket_id":"44896","ticket_reference":"HDT45977","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to wire the door intercom so that it sounds in both 2nd & 3rd floor offices.","ticket_address_1":"Site Office, 21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"02\/07\/20","activity_end":"2020-07-02 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54626","activity_notes":"to wire the door intercom so that it sounds in both 2nd & 3rd floor offices.","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2020 11:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45248","activity_ticket_id":"44897","ticket_reference":"HDT45978","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replace mini trunking - D Block Service Corridor","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/20","activity_end":"2020-07-02 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54627","activity_notes":"Replace missing piece of trunking lid to sump pump s","activity_timesheet":"1","ticket_notes_combined":"

02\/07\/2020 13:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45249","activity_ticket_id":"44898","ticket_reference":"HDT45979","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of plumbing works for tomorrow and record readings ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/20","activity_end":"2020-07-03 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54628","activity_notes":"Replace shower head in basement,Run all cold water outlets for at least 5 minutes.Check temperature of hot water to be at least 50 degrees in all toilets.Can this be done tomorrow and record readings on sheet and send back to James","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45250","activity_ticket_id":"44895","ticket_reference":"HDT45976","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13562 - Testing of Distribution Boards ","ticket_address_1":"Testing of Distribution Boards ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"E14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/07\/20","activity_end":"2020-07-02 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54629","activity_notes":"Testing of Dis Boards","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2020 15:55 (jane )<\/b>(Ticket Closed)<\/p>

10\/09\/2020 15:58 (jane)<\/b>Additional costs for additional circuits tested <\/p>

07\/10\/2020 16:31 (jane)<\/b>Works have been invoiced as to quote MDR\/JH\/13726 For the year <\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45251","activity_ticket_id":"44887","ticket_reference":"HDT45968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks- FOR TUESDAY 7TH JULY plus compliance testing !","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/07\/20","activity_end":"2020-07-07 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54630","activity_notes":"To carry out pre-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 16:27 (jane)<\/b>Requested access for Tuesday 7th July <\/p>

07\/07\/2020 14:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45252","activity_ticket_id":"44887","ticket_reference":"HDT45968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks- FOR TUESDAY 7TH JULY plus compliance testing !","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"2020-07-07 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54631","activity_notes":"To carry out pre-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 16:27 (jane)<\/b>Requested access for Tuesday 7th July <\/p>

07\/07\/2020 14:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45253","activity_ticket_id":"44903","ticket_reference":"HDT45984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge is not cooling property ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/07\/20","activity_end":"2020-07-03 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54632","activity_notes":"Fridge is not cooling properly","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2020 14:31 (jane)<\/b>Appliance engineer attending on Wednesday 8th July <\/p>

10\/07\/2020 11:08 (jane )<\/b>(Ticket Closed)<\/p>

28\/07\/2020 15:39 (jane)<\/b>Found gas leak on appliance, reported back requires replacement <\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45254","activity_ticket_id":"44828","ticket_reference":"HDT45909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as attached","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/20","activity_end":"2020-07-03 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54633","activity_notes":"To carry out inter-tenancy list of works as attached","activity_timesheet":"1","ticket_notes_combined":"

03\/07\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>

03\/07\/2020 15:23 (jane)<\/b>Extractor hood cover on order <\/p>

03\/07\/2020 16:42 (jane)<\/b>Replaced 4 batteries in smoke alarms.All out of date Only the fifth battery was ok <\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45255","activity_ticket_id":"44904","ticket_reference":"HDT45985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service the ventilation system ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/20","activity_end":"2020-07-03 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54634","activity_notes":"To service the ventilation system ","activity_timesheet":"1","ticket_notes_combined":"

06\/07\/2020 11:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45256","activity_ticket_id":"44902","ticket_reference":"HDT45983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR TUESDAY 14TH JULY - KEYS FOR ACCESS ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/07\/20","activity_end":"2020-07-03 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54635","activity_notes":"Can we please attend and look at the bulbs that has gone out here and the following jobs:-A rope to (I believe) balance a window in the living room snapped (see pic);- Even though the bathroom has been ventilated way more than it used to, we still have a problem with the paint in a particular area. - The portion of the window sill that sits between the two windows in the kitchen has lifted a bit I think due to humidity. This is not really something that concerns me much but I thought I'd made you aware in case it needs to be fixed.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 16:27 (jane)<\/b>Programmed in for Tuesday 14th July - keys for access <\/p>

14\/07\/2020 16:42 (jane)<\/b>The bathroom extractor fan filter was blocked have dismantled fan and cleaned filter The bathroom would possibly benefit from a more powerful extractor fanQuote to follow <\/p>

14\/07\/2020 16:44 (jane)<\/b>Redecoration works gone to quote <\/p>

14\/07\/2020 16:46 (jane)<\/b>Outstanding works - Sash cord need replacing to window Window cill in kitchen needs replacing <\/p>

20\/07\/2020 13:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45257","activity_ticket_id":"44902","ticket_reference":"HDT45983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR TUESDAY 14TH JULY - KEYS FOR ACCESS ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/20","activity_end":"2020-07-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54636","activity_notes":"Can we please attend and look at the bulbs that has gone out here and the following jobs:-A rope to (I believe) balance a window in the living room snapped (see pic);- Even though the bathroom has been ventilated way more than it used to, we still have a problem with the paint in a particular area. - The portion of the window sill that sits between the two windows in the kitchen has lifted a bit I think due to humidity. This is not really something that concerns me much but I thought I'd made you aware in case it needs to be fixed.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 16:27 (jane)<\/b>Programmed in for Tuesday 14th July - keys for access <\/p>

14\/07\/2020 16:42 (jane)<\/b>The bathroom extractor fan filter was blocked have dismantled fan and cleaned filter The bathroom would possibly benefit from a more powerful extractor fanQuote to follow <\/p>

14\/07\/2020 16:44 (jane)<\/b>Redecoration works gone to quote <\/p>

14\/07\/2020 16:46 (jane)<\/b>Outstanding works - Sash cord need replacing to window Window cill in kitchen needs replacing <\/p>

20\/07\/2020 13:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45258","activity_ticket_id":"44906","ticket_reference":"HDT45987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Monday -","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/20","activity_end":"2020-07-03 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54637","activity_notes":"Can you please attend to look at the following. Please note, The T had Covid 19 symptoms more than 10 days ago at the end of May and tested positive for antibodies. The apartment has since been deep cleaned and he is no longer showing any signs. Can we look into the electrics here please for the whole building, Including Flat 2? We have had a track and trace previously but i would like more investigations done if possible as to why the bills are so high. Given the lights blowing, electric boiler catching alight and high bills reported, We want to be sure there is nothing going on here. Can I ask this information is not given to the tenants as they have both mentioned high bills and we do not want to worry them if there is nothing wrong. 1 - repaint where there has been leaks 2 - assess if they can re-stain the desk 3. The control panel for the boiler caught fire (photo attached). The cover has been removed and the fire extinguished but the panel, which controls the heating, needs to be repaired.","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 15:36 (jane)<\/b>Following inspection found boiler badly burnt requires replacement, quote to follow.Immersion cylinder on 24 hours a day, that;s why the electricity bill is high, quote to follow to fit a time-clock2No lights in bathroom burnt out due to ballasts faulty, quote to follow for replacement <\/p>

07\/07\/2020 15:36 (jane)<\/b>Arranging for decorator to attend <\/p>

08\/07\/2020 16:07 (jane)<\/b>Have requested if decorator can attend on Monday 13th July <\/p>

03\/09\/2020 10:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45259","activity_ticket_id":"44906","ticket_reference":"HDT45987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Monday -","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54638","activity_notes":"Can you please attend to look at the following. Please note, The T had Covid 19 symptoms more than 10 days ago at the end of May and tested positive for antibodies. The apartment has since been deep cleaned and he is no longer showing any signs. Can we look into the electrics here please for the whole building, Including Flat 2? We have had a track and trace previously but i would like more investigations done if possible as to why the bills are so high. Given the lights blowing, electric boiler catching alight and high bills reported, We want to be sure there is nothing going on here. Can I ask this information is not given to the tenants as they have both mentioned high bills and we do not want to worry them if there is nothing wrong. 1 - repaint where there has been leaks 2 - assess if they can re-stain the desk 3. The control panel for the boiler caught fire (photo attached). The cover has been removed and the fire extinguished but the panel, which controls the heating, needs to be repaired.","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2020 15:36 (jane)<\/b>Following inspection found boiler badly burnt requires replacement, quote to follow.Immersion cylinder on 24 hours a day, that;s why the electricity bill is high, quote to follow to fit a time-clock2No lights in bathroom burnt out due to ballasts faulty, quote to follow for replacement <\/p>

07\/07\/2020 15:36 (jane)<\/b>Arranging for decorator to attend <\/p>

08\/07\/2020 16:07 (jane)<\/b>Have requested if decorator can attend on Monday 13th July <\/p>

03\/09\/2020 10:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45260","activity_ticket_id":"44906","ticket_reference":"HDT45987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Monday -","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54639","activity_notes":"1 - repaint where there has been leaks 2 - assess if they can re-stain the desk ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2020 15:36 (jane)<\/b>Following inspection found boiler badly burnt requires replacement, quote to follow.Immersion cylinder on 24 hours a day, that;s why the electricity bill is high, quote to follow to fit a time-clock2No lights in bathroom burnt out due to ballasts faulty, quote to follow for replacement <\/p>

07\/07\/2020 15:36 (jane)<\/b>Arranging for decorator to attend <\/p>

08\/07\/2020 16:07 (jane)<\/b>Have requested if decorator can attend on Monday 13th July <\/p>

03\/09\/2020 10:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45261","activity_ticket_id":"44900","ticket_reference":"HDT45981","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate the handrail and install an additional handrail on the 3rd floor - To speak to Lilian for location ","ticket_address_1":"21a Newport Court - Common Parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/20","activity_end":"2020-07-06 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54640","activity_notes":"To reinstate the handrail and install an additional handrail on the 3rd floor","activity_timesheet":"1","ticket_notes_combined":"

06\/07\/2020 11:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45262","activity_ticket_id":"44899","ticket_reference":"HDT45980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Health and Safety Works ","ticket_address_1":"38 S Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/20","activity_end":"2020-07-06 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54641","activity_notes":"Can i raise the following:Install an electric shock first aid poster and electrical warning signage in the basement electrical incomer room (room 4). In addition, install rubber matting, an "electric shock first aid" poster and electrical warning signage in the 3rd floor electric cupboard located outside of apartment 3.1. Can we also carry out repairs to the holes within the basement using appropriate fire resisting materials. ","activity_timesheet":"1","ticket_notes_combined":"

06\/07\/2020 12:31 (jane)<\/b>Signs and electrical rubber matting on order <\/p>

09\/07\/2020 10:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45263","activity_ticket_id":"44877","ticket_reference":"HDT45958","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace\/reattach this kitchen cupboard door ","ticket_address_1":"Flat 4, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/20","activity_end":"2020-07-06 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54642","activity_notes":"To replace\/reattach this kitchen cupboard door ","activity_timesheet":"1","ticket_notes_combined":"

06\/07\/2020 12:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45264","activity_ticket_id":"44907","ticket_reference":"HDT45988","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the shower ","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/20","activity_end":"2020-07-06 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54643","activity_notes":"someone to look at the shower? the water temperature is either very hot or freezing cold ","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2020 14:55 (jane)<\/b>Have requested for tomorrow morning <\/p>

08\/07\/2020 08:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45265","activity_ticket_id":"44888","ticket_reference":"HDT45969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Health and Safety Works ","ticket_address_1":"30 Rathbone ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/20","activity_end":"2020-07-06 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54644","activity_notes":"The fire door that separates apartments 7 & 8 from the protected stairwell doesn't close as the door has dropped and is hitting the frame, Please adjust.It was noted that no electric insulating rubber matting is installed in the basement electrical incomer room beneath the distribution boards PLEASE PLACE ONE HERE and that the step into the room was not highlighted to indicate a change in floor level, this change in level is more difficult to see when leaving the room PLEASE HIGHLIGHT THE STEP . ","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 11:38 (jane)<\/b>Realignment of fire door, H&S Fibre-glass step nosing fitted. Awaiting rubber matting to complete.<\/p>

08\/07\/2020 13:33 (jane)<\/b>Lead-time around middle of July for the new post boxes <\/p>

08\/07\/2020 16:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45266","activity_ticket_id":"44901","ticket_reference":"HDT45982","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - Redecs gone to quote ","ticket_address_1":"Flat 5, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/20","activity_end":"2020-07-06 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54645","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report - Redecs gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2020 16:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45267","activity_ticket_id":"44908","ticket_reference":"HDT45989","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - VACANT FLAT ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/20","activity_end":"2020-07-08 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54646","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

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08\/07\/2020 13:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45269","activity_ticket_id":"44909","ticket_reference":"HDT45990","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - TENANT WILL BE HOME FOR ACCESS ","ticket_address_1":"Flat 5, 33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/20","activity_end":"2020-07-08 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54648","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - TENANT WILL BE HOME FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

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09\/07\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45271","activity_ticket_id":"44910","ticket_reference":"HDT45991","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - TENANT WILL BE HOME FOR ACCESS ","ticket_address_1":"Flat 3, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/20","activity_end":"2020-07-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54650","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - TENANT WILL BE HOME FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 13:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45272","activity_ticket_id":"44910","ticket_reference":"HDT45991","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - TENANT WILL BE HOME FOR ACCESS ","ticket_address_1":"Flat 3, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/20","activity_end":"2020-07-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54651","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - TENANT WILL BE HOME FOR ACCESS ","activity_timesheet":"1","ticket_notes_combined":"

08\/07\/2020 13:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45273","activity_ticket_id":"44911","ticket_reference":"HDT45992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/20","activity_end":"2020-07-08 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54652","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 13:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45274","activity_ticket_id":"44911","ticket_reference":"HDT45992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/20","activity_end":"2020-07-08 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54653","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

08\/07\/2020 13:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45275","activity_ticket_id":"44912","ticket_reference":"HDT45993","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","ticket_address_1":"Flat 2, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/20","activity_end":"2020-07-08 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54654","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45276","activity_ticket_id":"44912","ticket_reference":"HDT45993","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","ticket_address_1":"Flat 2, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/20","activity_end":"2020-07-08 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54655","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

08\/07\/2020 13:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45277","activity_ticket_id":"44913","ticket_reference":"HDT45994","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/20","activity_end":"2020-07-08 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54656","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 13:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45278","activity_ticket_id":"44913","ticket_reference":"HDT45994","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/20","activity_end":"2020-07-08 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54657","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

08\/07\/2020 13:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45279","activity_ticket_id":"44914","ticket_reference":"HDT45995","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","ticket_address_1":"Flat 1, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/20","activity_end":"2020-07-08 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54658","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 15:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45280","activity_ticket_id":"44914","ticket_reference":"HDT45995","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","ticket_address_1":"Flat 1, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/20","activity_end":"2020-07-08 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54659","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 8TH JULY - to collect keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 15:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45281","activity_ticket_id":"44916","ticket_reference":"HDT45997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of pre-tenancy works - NEW TENANT MOVES IN AT THE WEEKEND ","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/20","activity_end":"2020-07-06 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54660","activity_notes":"Bathroom1. Light not workingKitchen lounge2. Heat detector needs replacing3. Lights in kitchen extractor hood not working4. Roller blinds are missing from both windows","activity_timesheet":"2","ticket_notes_combined":"

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09\/07\/2020 11:06 (jane)<\/b>Also replaced 2 x batteries to smoke alarm <\/p>

09\/07\/2020 11:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45284","activity_ticket_id":"44917","ticket_reference":"HDT45998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 9TH JULY - ACCESS VIA KEYS ","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54663","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2020 11:06 (jane)<\/b>Also replaced 2 x batteries to smoke alarm <\/p>

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09\/07\/2020 11:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45288","activity_ticket_id":"44919","ticket_reference":"HDT46000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - THURSDAY 9TH JULY - ACCESS VIA KEYS ","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54667","activity_notes":"To carry out compliance testing - THURSDAY 9TH JULY - ACCESS VIA KEYS ","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2020 11:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45289","activity_ticket_id":"44920","ticket_reference":"HDT46001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 9TH JULY - ACCESS VIA KEYS ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/20","activity_end":"2020-07-09 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54668","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY - ACCESS VIA KEYS ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 11:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45290","activity_ticket_id":"44920","ticket_reference":"HDT46001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 9TH JULY - ACCESS VIA KEYS ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54669","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY - ACCESS VIA KEYS ","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2020 11:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45291","activity_ticket_id":"44921","ticket_reference":"HDT46002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and meter reads - FOR TUESDAY 7TH JULY ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/20","activity_end":"2020-07-06 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54670","activity_notes":"To carry out pre-tenancy checks - FOR TUESDAY 7TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 10:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45292","activity_ticket_id":"44922","ticket_reference":"HDT46003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and meter reads - MANAGEMENT KEYS FOR ACCESS ","ticket_address_1":"Flat 3, 60a Chandos ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/20","activity_end":"2020-07-06 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54671","activity_notes":"To carry out pre-tenancy checks and meter reads - MANAGEMENT KEYS FOR ACCESS ","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 10:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45293","activity_ticket_id":"44923","ticket_reference":"HDT46004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13560 - Flat 4, 5 Charlotte Place ","ticket_address_1":"Flat 4, 5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/07\/20","activity_end":"2020-07-07 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54672","activity_notes":"New bathroom ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:09 (jane)<\/b>Programming in a date <\/p>

24\/07\/2020 13:09 (jane)<\/b>Works commencing on Monday 3rd August for a duration of 10 days <\/p>

17\/08\/2020 10:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45294","activity_ticket_id":"44916","ticket_reference":"HDT45997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of pre-tenancy works - NEW TENANT MOVES IN AT THE WEEKEND ","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/07\/20","activity_end":"2020-07-07 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54673","activity_notes":"To remove and make good peeling paint ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45295","activity_ticket_id":"44925","ticket_reference":"HDT46006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Burner on hob not working ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/20","activity_end":"2020-07-07 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54674","activity_notes":"Burner on hob not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 10:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45296","activity_ticket_id":"44926","ticket_reference":"HDT46007","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13540 - 39 Earlham Street - Glazing works only to entrance door ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"07\/07\/20","activity_end":"2020-07-07 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54675","activity_notes":"Glazing work only to entrance door ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2020 15:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45297","activity_ticket_id":"44927","ticket_reference":"HDT46008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 9TH JULY - TENANT WILL BE HOME ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/20","activity_end":"2020-07-09 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54676","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY - TENANT WILL BE HOME ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 13:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45298","activity_ticket_id":"44927","ticket_reference":"HDT46008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 9TH JULY - TENANT WILL BE HOME ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54677","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY - TENANT WILL BE HOME ","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2020 13:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45299","activity_ticket_id":"44928","ticket_reference":"HDT46009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 9TH JULY - Take keys but knock first ","ticket_address_1":"Flat 4, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/20","activity_end":"2020-07-09 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54678","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY - Take keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45300","activity_ticket_id":"44928","ticket_reference":"HDT46009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR THURSDAY 9TH JULY - Take keys but knock first ","ticket_address_1":"Flat 4, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54679","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY - Take keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2020 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45301","activity_ticket_id":"44929","ticket_reference":"HDT46010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Title To carry out compliance testing - FOR THURSDAY 9TH JULY - Take keys but knock first ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/20","activity_end":"2020-07-09 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54680","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY - Take keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 13:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45302","activity_ticket_id":"44929","ticket_reference":"HDT46010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Title To carry out compliance testing - FOR THURSDAY 9TH JULY - Take keys but knock first ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54681","activity_notes":"To carry out compliance testing - FOR THURSDAY 9TH JULY - Take keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

09\/07\/2020 13:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45303","activity_ticket_id":"44930","ticket_reference":"HDT46011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the entry phone ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"07\/07\/20","activity_end":"2020-07-07 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54682","activity_notes":"tenant reported: intercom stopped working this weekend. I am now able to talk through it. However, I still cant open the door downstairs and the camera is not working. Please inform Paul to buzz Flat 2.3 . Tenant is in , alternatively he can collect main door keys from the site office.","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 09:26 (jane )<\/b>(Ticket Closed)<\/p>

20\/07\/2020 16:10 (jane)<\/b>Traced problem to a faulty video phone, replaced with new <\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45304","activity_ticket_id":"44934","ticket_reference":"HDT46015","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":" To replace 25 Blown lamps in common parts as needed","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/20","activity_end":"2020-07-07 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54683","activity_notes":"To replace 25 Blown lamps in common parts as needed","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 14:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45305","activity_ticket_id":"44935","ticket_reference":"HDT46016","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace 3No blown lamps to common parts lighting ","ticket_address_1":"127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/20","activity_end":"2020-07-07 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54684","activity_notes":"To replace 3No blown lamps to common parts lighting ","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 14:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45306","activity_ticket_id":"44936","ticket_reference":"HDT46017","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace 5No blown lamps to common parts ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/20","activity_end":"2020-07-07 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54685","activity_notes":"To replace 5No blown lamps to common parts ","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 15:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45307","activity_ticket_id":"44937","ticket_reference":"HDT46018","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace 3No blown lamps to common parts lighting ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/20","activity_end":"2020-07-07 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54686","activity_notes":"To replace 3No blown lamps to common parts lighting ","activity_timesheet":"1","ticket_notes_combined":"

07\/07\/2020 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45308","activity_ticket_id":"44756","ticket_reference":"HDT45837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 3, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/20","activity_end":"2020-07-07 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54687","activity_notes":"Tenant reported: - List of Repairs: 2.The faucet in the kitchen. Repair \/ Quote if parts require replacementWhen you open the cold water tap, water leaks out the back. A stop-gap fix was set in place by a dear friend but Id look for a more durable solution. ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2020 13:45 (jane)<\/b>Tenant under the weather, to reschedule <\/p>

07\/07\/2020 15:08 (jane)<\/b>List of works completed apart from Tap, plumber attending too Blinds gone to quote <\/p>

07\/07\/2020 15:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45309","activity_ticket_id":"44938","ticket_reference":"HDT46019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13570 - Flat 5, 23 Charlotte Street ","ticket_address_1":"Flat 5, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/07\/20","activity_end":"2020-07-07 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54688","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:05 (jane)<\/b>Commencing redecs this week <\/p>

21\/07\/2020 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45310","activity_ticket_id":"44890","ticket_reference":"HDT45971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigation works to kitchen ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/20","activity_end":"2020-07-07 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54689","activity_notes":"the floor has dropped in the kitchen causing the worktop to crack and this will need further investigation. This will require the units to be removed and floor lifted, obviously anything we do will be reinstated and made good. ","activity_timesheet":null,"ticket_notes_combined":"

10\/07\/2020 12:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45311","activity_ticket_id":"44924","ticket_reference":"HDT46005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list as attached ","ticket_address_1":"Flat 3, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/20","activity_end":"2020-07-07 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54690","activity_notes":"To carry out pre-tenancy list as attached ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45312","activity_ticket_id":"44924","ticket_reference":"HDT46005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list as attached ","ticket_address_1":"Flat 3, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54691","activity_notes":"To carry out pre-tenancy list as attached ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45313","activity_ticket_id":"44931","ticket_reference":"HDT46012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as attached ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/20","activity_end":"2020-07-07 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54692","activity_notes":"To carry out pre-tenancy works as attached ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45314","activity_ticket_id":"44931","ticket_reference":"HDT46012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as attached ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54693","activity_notes":"To carry out pre-tenancy works as attached ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45315","activity_ticket_id":"44931","ticket_reference":"HDT46012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as attached ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/20","activity_end":"2020-07-07 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54694","activity_notes":"To carry out pre-tenancy works as attached ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45316","activity_ticket_id":"44939","ticket_reference":"HDT46020","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13569 - Flat 10, 27 Slingsby Place ","ticket_address_1":"Flat 10, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/07\/20","activity_end":"2020-07-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54695","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 15:52 (jane)<\/b>Programmed in for Monday 13th July <\/p>

13\/07\/2020 16:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45317","activity_ticket_id":"44942","ticket_reference":"HDT46023","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical issue ","ticket_address_1":"Flat 8, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/20","activity_end":"2020-07-08 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54696","activity_notes":"Dhanyal had advised that :the 2nd pair of lights in the studio do not work, Could reddan also confirm is the 3rd light switch of the set that the kitchen lights belong to, meant to do anything or is it redundant?Could reddan please check these items","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2020 10:21 (jane)<\/b>Awaiting access <\/p>

15\/07\/2020 15:07 (jane)<\/b>Requested access again <\/p>

15\/07\/2020 16:32 (jane)<\/b>Tenant giving access at 3pm tomorrow <\/p>

17\/07\/2020 09:31 (jane)<\/b>Lighting fault, Replaced faulty dimmer switch and ordered 2 replacement transformers for light lounge<\/p>

27\/07\/2020 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45318","activity_ticket_id":"44943","ticket_reference":"HDT46024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13575 - Flat 2, 27 Catherine Street - Replacement appliances option","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/07\/20","activity_end":"2020-07-08 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54697","activity_notes":"Repairs to appliances ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:05 (jane)<\/b>Appliance on order <\/p>

14\/07\/2020 11:33 (jane)<\/b>Wine cooler expected in stock on 30th July The hob is expected into stock this week <\/p>

17\/07\/2020 14:17 (jane)<\/b>Hob to be fitted on Wednesday 22nd July <\/p>

23\/07\/2020 12:37 (jane)<\/b>Hob replaced, wine cooler on order - expected in next week <\/p>

29\/07\/2020 14:07 (jane)<\/b>Wine cooler expected in on 6th August <\/p>

30\/07\/2020 11:23 (jane)<\/b>Delay on the wine cooler, not expected in until September <\/p>

06\/08\/2020 12:23 (jane)<\/b>Wine cooler being fitted on Friday 7th August at 10am, tenant will give access <\/p>

07\/08\/2020 10:15 (jane)<\/b>Wine cooler has been re-programmed in for Monday 10th August at 10am <\/p>

11\/08\/2020 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45319","activity_ticket_id":"44944","ticket_reference":"HDT46025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13577 - Flat 3, 13 Goodwins Court -Plus daywork to repair shower door ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/20","activity_end":"2020-07-08 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54698","activity_notes":"We attended the above job to look at the shower mixer which has fluctuating temperatures. The current travi mixer is very old, so therefore recommend upgrading the complete concealed mixer.We can remove paneling in the adjacent bedroom to modify to a mira.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 11:23 (jane)<\/b>Shower on order <\/p>

14\/07\/2020 14:20 (jane)<\/b>Requested access for tomorrow morning <\/p>

16\/07\/2020 14:54 (jane)<\/b>Mixer has been replaced <\/p>

05\/08\/2020 11:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45320","activity_ticket_id":"44944","ticket_reference":"HDT46025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13577 - Flat 3, 13 Goodwins Court -Plus daywork to repair shower door ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54699","activity_notes":"We attended the above job to look at the shower mixer which has fluctuating temperatures. The current travi mixer is very old, so therefore recommend upgrading the complete concealed mixer.We can remove paneling in the adjacent bedroom to modify to a mira.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2020 11:23 (jane)<\/b>Shower on order <\/p>

14\/07\/2020 14:20 (jane)<\/b>Requested access for tomorrow morning <\/p>

16\/07\/2020 14:54 (jane)<\/b>Mixer has been replaced <\/p>

05\/08\/2020 11:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45321","activity_ticket_id":"44946","ticket_reference":"HDT46027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached bar the tiles","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/20","activity_end":"2020-07-08 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54700","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached bar the tilesKitchen lounge1. Main hanging light needs re-fixing3. Blown lamp in oven needs replacing5. Edging trim coming off of the freezer door and fridge and freezer door both need realigning6. Isolator switch to boiler shows signs of heat damage and needs replacingBathroom7. Grouting 8. Shaver socket broken","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:04 (jane)<\/b>Works in progress<\/p>

14\/07\/2020 15:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45322","activity_ticket_id":"44946","ticket_reference":"HDT46027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached bar the tiles","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/07\/20","activity_end":"2020-07-08 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54701","activity_notes":"To carry out pre-tenancy works 2. Sections of wall by kitchen cupboards need repainting where items been removed","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:04 (jane)<\/b>Works in progress<\/p>

14\/07\/2020 15:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45323","activity_ticket_id":"44947","ticket_reference":"HDT46028","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/13561 - 7a Langley Street - OPTION TWO FULL DEMO","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/07\/20","activity_end":"2020-07-08 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54702","activity_notes":"3rd Floor works 2) To carefully dismantle and remove third floor rear closet and paint one wall on completionLoad all onto our vehicle and dispose of correctly at waste transfer site, ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 10:16 (jane)<\/b>Works commencing Friday 10th July <\/p>

13\/07\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45324","activity_ticket_id":"44948","ticket_reference":"HDT46029","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak into lesses boiler room ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/20","activity_end":"2020-07-08 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54703","activity_notes":"there is water coming into the room where lessees boilers are in the common parts of the above please asap. We believe it is coming from flat E and we have emailed the tenants but need to limit water damage asap.Keys are from our office.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45325","activity_ticket_id":"44948","ticket_reference":"HDT46029","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak into lesses boiler room ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54704","activity_notes":"there is water coming into the room where lessees boilers are in the common parts of the above please asap. We believe it is coming from flat E and we have emailed the tenants but need to limit water damage asap.Keys are from our office.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45326","activity_ticket_id":"44949","ticket_reference":"HDT46030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common parts lighting not working ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/20","activity_end":"2020-07-08 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54705","activity_notes":"Common parts lighting not working ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2020 10:18 (jane)<\/b>Lighting fault, tested though and found movement sensor to be faulty Carried out temporary repair and we have ordered a replacement<\/p>

15\/07\/2020 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45327","activity_ticket_id":"44289","ticket_reference":"HDT45370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement locks ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/20","activity_end":"2020-07-08 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54706","activity_notes":"To allow to attend the above site with all necessary plant\/material and carry out protection works as required.Carefully remove main entrance door and strip out existing locking mechanism and dispose of.Supply and fit new WINK HAUS auto lock AV3 automatic multi-point locking system, incorporating main latch with two self-locking sturdy locks and motorised release unit with associated keeps, all to match newly installed system at 8 Gerrard Street as directed.Carry out installation works to existing timber door and frame, allow to connect to intercom unit and make good all disturbed areas on completion. ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2020 14:01 (jane)<\/b>Works commencing on Monday 13th July <\/p>

15\/07\/2020 09:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45328","activity_ticket_id":"44951","ticket_reference":"HDT46032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks ","ticket_address_1":"3rd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/20","activity_end":"2020-07-08 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54707","activity_notes":"To carry out pre-tenancy checks ","activity_timesheet":"1","ticket_notes_combined":"

08\/07\/2020 15:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45329","activity_ticket_id":"44952","ticket_reference":"HDT46033","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to various leaks- for Friday 10th July ","ticket_address_1":"Flat 1, 94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/07\/20","activity_end":"2020-07-10 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54708","activity_notes":"To attend to various leaks ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2020 12:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45330","activity_ticket_id":"44952","ticket_reference":"HDT46033","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to various leaks- for Friday 10th July ","ticket_address_1":"Flat 1, 94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/20","activity_end":"2020-07-10 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54709","activity_notes":"To attend to various leaks ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2020 12:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45331","activity_ticket_id":"44953","ticket_reference":"HDT46034","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13578 - Flat 1, 15 Tavistock Street ","ticket_address_1":"Flat 1, 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/20","activity_end":"2020-07-28 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54710","activity_notes":"Replacement boiler, new time clock and replacement ballast ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2020 16:30 (jane)<\/b>Boiler and parts on order <\/p>

23\/07\/2020 11:06 (jane)<\/b>Attending on Tuesday 28th July <\/p>

28\/07\/2020 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45332","activity_ticket_id":"44953","ticket_reference":"HDT46034","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13578 - Flat 1, 15 Tavistock Street ","ticket_address_1":"Flat 1, 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/20","activity_end":"2020-07-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54711","activity_notes":"Replacement boiler, new time clock and replacement ballast ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2020 16:30 (jane)<\/b>Boiler and parts on order <\/p>

23\/07\/2020 11:06 (jane)<\/b>Attending on Tuesday 28th July <\/p>

28\/07\/2020 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45333","activity_ticket_id":"44950","ticket_reference":"HDT46031","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of items - NEW TENANT MOVES IN AT THE WEEKEND ","ticket_address_1":"Flat 4, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/20","activity_end":"2020-07-08 22:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54712","activity_notes":"Can you please organise for these items to be removed & dispose. Please see pics attached:- 2x Trays- 3 small items on kitchen table- Kettle- Blue sofa- Desk in the bedroom- Side table & internet - clock and all small items left in the toilet- Billboard (in the common parts)","activity_timesheet":"1","ticket_notes_combined":"

10\/07\/2020 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45334","activity_ticket_id":"44954","ticket_reference":"HDT46035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate the water supply ","ticket_address_1":"Flat 2, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/20","activity_end":"2020-07-09 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54713","activity_notes":"To isolate the water supply","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45335","activity_ticket_id":"44955","ticket_reference":"HDT46036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To redec the leak stained areas in the corner of the living room. - FOR TUESDAY 14TH JULY ","ticket_address_1":"Flat 3.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/07\/20","activity_end":"2020-07-09 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54714","activity_notes":"To redec the leak stained areas in the corner of the living room. - FOR TUESDAY 14TH JULY ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 13:59 (jane)<\/b>For Tuesday 14th July <\/p>

15\/07\/2020 09:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45336","activity_ticket_id":"44812","ticket_reference":"HDT45893","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Sink Blockage 1st Floor Front Surgery","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54715","activity_notes":"Sink Blockage 1st Floor Front Surgery","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2020 14:15 (jane)<\/b>Attending tomorrow with London Drainage <\/p>

24\/06\/2020 13:42 (jane)<\/b>Top floor blockage was cleared but 1st floor major problem.Need to loft up carpet and floor boards to locate the waste pipe.Cut pipe to clear blockage as machinery not able to clear.Reported back findings.<\/p>

25\/06\/2020 09:48 (jane )<\/b>(Ticket Closed)<\/p>

09\/07\/2020 09:41 (jane)<\/b>Blockage has finally been sorted. Ran new pipework under the floor and reconnected to 4" inch stackJust need to reinstate the flooring now <\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45338","activity_ticket_id":"44956","ticket_reference":"HDT46037","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To flush the outlets today or tomorrow ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54717","activity_notes":"To flush the outlets today or tomorrow ","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2020 10:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45339","activity_ticket_id":"44957","ticket_reference":"HDT46038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to bathroom extractor fan not working and the fridge ","ticket_address_1":"Flat 3, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54718","activity_notes":"To attend to bathroom extractor fan not working and the fridge ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:11 (jane)<\/b>Attending this afternoon <\/p>

14\/07\/2020 15:13 (jane)<\/b>Appliance has been tested by an appliance engineer.The noise is from the circulation of the refrigerant inside the fridge. When the temperature on the evaporator is changing the plastic makes some noise.This is the way the fridge performs. <\/p>

27\/07\/2020 10:21 (jane)<\/b>Extractor on order <\/p>

28\/07\/2020 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45340","activity_ticket_id":"44957","ticket_reference":"HDT46038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to bathroom extractor fan not working and the fridge ","ticket_address_1":"Flat 3, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54719","activity_notes":"To attend to bathroom extractor fan not working and the fridge ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:11 (jane)<\/b>Attending this afternoon <\/p>

14\/07\/2020 15:13 (jane)<\/b>Appliance has been tested by an appliance engineer.The noise is from the circulation of the refrigerant inside the fridge. When the temperature on the evaporator is changing the plastic makes some noise.This is the way the fridge performs. <\/p>

27\/07\/2020 10:21 (jane)<\/b>Extractor on order <\/p>

28\/07\/2020 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45341","activity_ticket_id":"44958","ticket_reference":"HDT46039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace ball-valve to toilet cistern continually flowing ","ticket_address_1":"Flat 4, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/20","activity_end":"2020-07-09 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54720","activity_notes":"To replace ball-valve to toilet cistern continually flowing ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45342","activity_ticket_id":"44960","ticket_reference":"HDT46041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy check list - FOR TUESDAY 14TH JULY ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/20","activity_end":"2020-07-14 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54721","activity_notes":"To carry out pre-tenancy check list - FOR TUESDAY 14TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

13\/07\/2020 13:58 (jane)<\/b>For Tuesday 14th July <\/p>

14\/07\/2020 10:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45343","activity_ticket_id":"44961","ticket_reference":"HDT46042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to investigate lights failure in common parts area ","ticket_address_1":"82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/20","activity_end":"2020-07-09 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54722","activity_notes":"to investigate lights failure in common parts area ","activity_timesheet":"1","ticket_notes_combined":"

10\/07\/2020 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45344","activity_ticket_id":"44962","ticket_reference":"HDT46043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty washing machine ","ticket_address_1":"Flat 4, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/07\/20","activity_end":"2020-07-10 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54723","activity_notes":"Tenant reported: It stops washing half way through with the error message PUNP E06. ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2020 09:50 (jane)<\/b>Attending on Monday afternoon 13\/07 between 12- 6pm <\/p>

14\/07\/2020 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45345","activity_ticket_id":"44965","ticket_reference":"HDT46046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks with meter reads and collect the tenants set of keys ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/20","activity_end":"2020-07-10 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54724","activity_notes":"To carry out pre-tenancy checks with meter reads and collect the tenants set of keys ","activity_timesheet":"1","ticket_notes_combined":"

14\/07\/2020 16:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45346","activity_ticket_id":"44966","ticket_reference":"HDT46047","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13567 - Flat 2, 5 Charlotte Place ","ticket_address_1":"Flat 2, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/20","activity_end":"2020-07-10 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54725","activity_notes":"To make good toilet ceiling where water leak has caused cracking and slight stain around light fitting and apply 2No coats of emulsion to match on completion.","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 16:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45347","activity_ticket_id":"44967","ticket_reference":"HDT46048","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - PROPERTY IS VACANT ","ticket_address_1":"Flat 2, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/20","activity_end":"2020-07-10 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54726","activity_notes":"To carry out pre-tenancy checks - PROPERTY IS VACANT ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2020 15:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45348","activity_ticket_id":"44968","ticket_reference":"HDT46049","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13582 - Flat 10, 27 Slingsby Place - TO REPAIR HANDLE OPTION - KEYS FOR ACCESS ","ticket_address_1":"Flat 10, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"10\/07\/20","activity_end":"2020-07-10 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54727","activity_notes":"Repair or replace handle to window","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2020 12:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45349","activity_ticket_id":"44969","ticket_reference":"HDT46050","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - VACANT ","ticket_address_1":"Flat 5, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/20","activity_end":"2020-07-10 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54728","activity_notes":"To carry out pre-tenancy checks","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 09:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45350","activity_ticket_id":"44970","ticket_reference":"HDT46051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - VACANT PROPERTY","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/20","activity_end":"2020-07-10 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54729","activity_notes":"To carry out pre-tenancy checks - VACANT PROPERTY","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 12:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45351","activity_ticket_id":"44959","ticket_reference":"HDT46040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of works as outlined in Ticket Report attached - Can we please have completion photos overall and especially of the mastic and the edges of the rooms","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/20","activity_end":"2020-07-10 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54730","activity_notes":"To carry out list of works as outlined in Ticket Report attached - Can we please have completion photos overall and especially of the mastic and the edges of the rooms","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:03 (jane)<\/b>Works in progress<\/p>

14\/07\/2020 15:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45352","activity_ticket_id":"44959","ticket_reference":"HDT46040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of works as outlined in Ticket Report attached - Can we please have completion photos overall and especially of the mastic and the edges of the rooms","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/20","activity_end":"2020-07-10 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54731","activity_notes":"To carry out list of works as outlined in Ticket Report attached - Can we please have completion photos overall and especially of the mastic and the edges of the rooms","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:03 (jane)<\/b>Works in progress<\/p>

14\/07\/2020 15:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45353","activity_ticket_id":"44959","ticket_reference":"HDT46040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of works as outlined in Ticket Report attached - Can we please have completion photos overall and especially of the mastic and the edges of the rooms","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/20","activity_end":"2020-07-10 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54732","activity_notes":"To carry out list of works as outlined in Ticket Report attached - Can we please have completion photos overall and especially of the mastic and the edges of the rooms","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:03 (jane)<\/b>Works in progress<\/p>

14\/07\/2020 15:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45354","activity_ticket_id":"44971","ticket_reference":"HDT46052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a fixed wiring test - common parts ","ticket_address_1":"1-3 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/20","activity_end":"2020-07-13 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54733","activity_notes":"To carry out a fixed wiring test - common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2020 15:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45355","activity_ticket_id":"44972","ticket_reference":"HDT46053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Flat 3, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/20","activity_end":"2020-07-13 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54734","activity_notes":"No hot water ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 13:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45356","activity_ticket_id":"44973","ticket_reference":"HDT46054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to under sink leak ","ticket_address_1":"Flat 5, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/20","activity_end":"2020-07-13 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54735","activity_notes":"To attend to under sink leak ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45357","activity_ticket_id":"44974","ticket_reference":"HDT46055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To take a look at the external lights on the mirror ceiling in the walk way all the lights have gone out.","ticket_address_1":"Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/20","activity_end":"2020-07-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54736","activity_notes":" To take a look at the external lights on the mirror ceiling in the walk way all the lights have gone out.","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2020 15:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45358","activity_ticket_id":"44975","ticket_reference":"HDT46056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install a lock to the metal door.- Bin Store Metal Door ","ticket_address_1":"Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/20","activity_end":"2020-07-13 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54737","activity_notes":"To install a lock to the metal door.Please check with either Anthony or Lilian first.","activity_timesheet":"1","ticket_notes_combined":"

16\/07\/2020 15:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45359","activity_ticket_id":"44976","ticket_reference":"HDT46057","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Hinge to be replaced on the tank room door ","ticket_address_1":"40\/41 Wimpole Street - Water Tank Room (Roof)","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/20","activity_end":"2020-07-13 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54738","activity_notes":"Can we have a hinge replaced on the tank room door as this is broken and is need of repair asap. If you can let me know when someone can attend please. The porter is on site for access.","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45360","activity_ticket_id":"44977","ticket_reference":"HDT46058","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor gents mixer tap leaking into sink - Urgent ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/20","activity_end":"2020-07-13 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54739","activity_notes":"3rd floor gents mixer tap leaking into sinkConstant water flow from the tap and water leaking from the mixer tap itself as well? Tap wont shut off.","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45361","activity_ticket_id":"44978","ticket_reference":"HDT46059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The lamp in the en-suite bathroom is not holding to the wall properly, I think it can fall at any moment,","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/20","activity_end":"2020-07-13 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54740","activity_notes":"The lamp in the en-suite bathroom is not holding to the wall properly, I think it can fall at any moment,","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2020 09:28 (jane)<\/b>Attending on Wednesday morning, tenant home for access<\/p>

16\/07\/2020 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45362","activity_ticket_id":"44945","ticket_reference":"HDT46026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list as outlined in Ticket Report - apart from the cracked tile and shed to remain - COMPLETION DATE 21ST JULY","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/20","activity_end":"2020-07-13 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54741","activity_notes":"To carry out pre-tenancy list as outlined in Ticket Report - apart from the cracked tile and shed to remain - COMPLETION DATE 21ST JULY","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 13:48 (jane)<\/b>Invoiced 265.00 plus VAT already for Hole fillingRemoval of additional blindsRemoval of belongings <\/p>

13\/07\/2020 14:04 (jane)<\/b>Works in progress <\/p>

14\/07\/2020 16:23 (jane)<\/b>General maintenance works completed Blinds that do not reach bottom of window are more decorative than practical due to having a 50mm slatted blind on each window as well.<\/p>

17\/07\/2020 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45363","activity_ticket_id":"44945","ticket_reference":"HDT46026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list as outlined in Ticket Report - apart from the cracked tile and shed to remain - COMPLETION DATE 21ST JULY","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54742","activity_notes":"To carry out pre-tenancy list as outlined in Ticket Report - apart from the cracked tile and shed to remain - COMPLETION DATE 21ST JULY","activity_timesheet":"1","ticket_notes_combined":"

13\/07\/2020 13:48 (jane)<\/b>Invoiced 265.00 plus VAT already for Hole fillingRemoval of additional blindsRemoval of belongings <\/p>

13\/07\/2020 14:04 (jane)<\/b>Works in progress <\/p>

14\/07\/2020 16:23 (jane)<\/b>General maintenance works completed Blinds that do not reach bottom of window are more decorative than practical due to having a 50mm slatted blind on each window as well.<\/p>

17\/07\/2020 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45364","activity_ticket_id":"44945","ticket_reference":"HDT46026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list as outlined in Ticket Report - apart from the cracked tile and shed to remain - COMPLETION DATE 21ST JULY","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/07\/20","activity_end":"2020-07-13 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54743","activity_notes":"To carry out pre-tenancy list as outlined in Ticket Report - apart from the cracked tile and shed to remain - COMPLETION DATE 21ST JULY","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 13:48 (jane)<\/b>Invoiced 265.00 plus VAT already for Hole fillingRemoval of additional blindsRemoval of belongings <\/p>

13\/07\/2020 14:04 (jane)<\/b>Works in progress <\/p>

14\/07\/2020 16:23 (jane)<\/b>General maintenance works completed Blinds that do not reach bottom of window are more decorative than practical due to having a 50mm slatted blind on each window as well.<\/p>

17\/07\/2020 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45365","activity_ticket_id":"44979","ticket_reference":"HDT46060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair intercom button to Flat 5","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/07\/20","activity_end":"2020-07-13 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54744","activity_notes":"To repair the intercom button To Flat 5","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 14:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45366","activity_ticket_id":"44980","ticket_reference":"HDT46061","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Alarm in kitchen is beeping - FOR TODAY ","ticket_address_1":"Flat 3, 137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/20","activity_end":"2020-07-13 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54745","activity_notes":"I received an email from the tenant in flat 3, 137 LA. The alarm in the kitchen (I am guessing it will be the heat detector ) is beeping. Would we be able to send someone out there today to fix it? Unfortunately, I dont know if it is fitted with a built in lithium battery or if we need to change the entire unit. The engineer will need a ladder with him though as the kitchen ceiling is fairly high","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 13:23 (jane)<\/b>Battery not replaceableNew unit required but needs to be ordered<\/p>

14\/07\/2020 09:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45367","activity_ticket_id":"44941","ticket_reference":"HDT46022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report Attached ","ticket_address_1":"Flat 2, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/20","activity_end":"2020-08-06 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54746","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report Attached ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 13:59 (jane)<\/b>Works in progress<\/p>

16\/07\/2020 14:13 (jane)<\/b>All works completed apart from Awaiting blind and extractor light cover to complete.<\/p>

30\/07\/2020 12:30 (jane)<\/b>Engineer obtaining more details of the extractor <\/p>

30\/07\/2020 12:30 (jane)<\/b>Blind expected in stock on the 6th August <\/p>

31\/07\/2020 11:45 (jane)<\/b>Light cover for extractor hood on order, 3-5 day lead-time <\/p>

11\/08\/2020 11:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45368","activity_ticket_id":"44941","ticket_reference":"HDT46022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report Attached ","ticket_address_1":"Flat 2, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54747","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report Attached ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 13:59 (jane)<\/b>Works in progress<\/p>

16\/07\/2020 14:13 (jane)<\/b>All works completed apart from Awaiting blind and extractor light cover to complete.<\/p>

30\/07\/2020 12:30 (jane)<\/b>Engineer obtaining more details of the extractor <\/p>

30\/07\/2020 12:30 (jane)<\/b>Blind expected in stock on the 6th August <\/p>

31\/07\/2020 11:45 (jane)<\/b>Light cover for extractor hood on order, 3-5 day lead-time <\/p>

11\/08\/2020 11:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45369","activity_ticket_id":"44963","ticket_reference":"HDT46044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all works as listed on pre-tenancy Ticket Report - All the belongings are to be left as the new tenant is having them","ticket_address_1":"Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/20","activity_end":"2020-07-13 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54748","activity_notes":"To carry out all works as listed on pre-tenancy Ticket Report - All the belongings are to be left as the new tenant is having them","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2020 11:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45370","activity_ticket_id":"44963","ticket_reference":"HDT46044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all works as listed on pre-tenancy Ticket Report - All the belongings are to be left as the new tenant is having them","ticket_address_1":"Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54749","activity_notes":"To carry out all works as listed on pre-tenancy Ticket Report - All the belongings are to be left as the new tenant is having them","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2020 11:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45371","activity_ticket_id":"44964","ticket_reference":"HDT46045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached apart from cracked tiles (unless the tiles are dangerous).","ticket_address_1":"Flat 1, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/20","activity_end":"2020-07-13 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54750","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached apart from cracked tiles (unless the tiles are dangerous).","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2020 12:30 (jane)<\/b>Replaced two faulty down lighters in bathroom<\/p>

15\/07\/2020 14:18 (jane )<\/b>(Ticket Closed)<\/p>

11\/08\/2020 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2020 15:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45372","activity_ticket_id":"44964","ticket_reference":"HDT46045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached apart from cracked tiles (unless the tiles are dangerous).","ticket_address_1":"Flat 1, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54751","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached apart from cracked tiles (unless the tiles are dangerous).","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2020 12:30 (jane)<\/b>Replaced two faulty down lighters in bathroom<\/p>

15\/07\/2020 14:18 (jane )<\/b>(Ticket Closed)<\/p>

11\/08\/2020 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2020 15:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45373","activity_ticket_id":"44982","ticket_reference":"HDT46063","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13231 - Third Floor, 34\/36 Wardour Street ","ticket_address_1":"Third Floor, 34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"13\/07\/20","activity_end":"2020-07-13 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54752","activity_notes":"EPC works required ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:24 (jane)<\/b>Air con works programmed in for Thursday <\/p>

20\/07\/2020 11:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45374","activity_ticket_id":"44982","ticket_reference":"HDT46063","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13231 - Third Floor, 34\/36 Wardour Street ","ticket_address_1":"Third Floor, 34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54753","activity_notes":"EPC works required ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:24 (jane)<\/b>Air con works programmed in for Thursday <\/p>

20\/07\/2020 11:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45375","activity_ticket_id":"44982","ticket_reference":"HDT46063","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13231 - Third Floor, 34\/36 Wardour Street ","ticket_address_1":"Third Floor, 34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/07\/20","activity_end":"2020-07-13 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54754","activity_notes":"EPC works required ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:24 (jane)<\/b>Air con works programmed in for Thursday <\/p>

20\/07\/2020 11:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45376","activity_ticket_id":"44983","ticket_reference":"HDT46064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace pump to the boiler ","ticket_address_1":"Flat 5, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/20","activity_end":"2020-07-13 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54755","activity_notes":"To replace pump to the boiler ","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2020 15:07 (jane)<\/b>Pump on order <\/p>

22\/07\/2020 11:07 (jane)<\/b>Fitting new pump today, tenant will be home for access this afternoon <\/p>

22\/07\/2020 13:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45377","activity_ticket_id":"44984","ticket_reference":"HDT46065","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Urgent basement gate is not closing ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/20","activity_end":"2020-07-13 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54756","activity_notes":"Can we have a call out to the above as the basement gate is not closing and is a security breach. I have sent Roy the small video the porter sent me as it may assist? If you can get back to me urgently on this as I need to get this sorted out before the end of the day please.","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2020 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45378","activity_ticket_id":"44985","ticket_reference":"HDT46066","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/20","activity_end":"2020-07-14 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54757","activity_notes":"Please raise a work order for Reddan to attend to the below reported issues:Hall shower drain trap missing.Motion light sensor in laundry closet faulty (clicks on and off whether or not any motion has been made electric breaker currently switched to off for this socket to stop noise and light)","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2020 09:39 (jane)<\/b>Attended mid morning tomorrow <\/p>

14\/07\/2020 11:30 (jane)<\/b>Access via keys for tomorrow morning <\/p>

15\/07\/2020 12:32 (jane)<\/b>Investigate light not switch off in cupboard replaced faulty PIR sensor and left working<\/p>

16\/07\/2020 16:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45379","activity_ticket_id":"44987","ticket_reference":"HDT46068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13593 - Flat 1, 9 Charing Cross Road - REPLACEMENT OPTION ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/07\/20","activity_end":"2020-07-14 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54758","activity_notes":"Repair or replacement to fridge freezer ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:37 (jane)<\/b>Fridge freezer on order, expected in next week <\/p>

24\/07\/2020 16:12 (jane)<\/b>New appliance is being fitted afternoon of Tuesday 28th July<\/p>

28\/07\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45380","activity_ticket_id":"44989","ticket_reference":"HDT46070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - Take keys but knock first - FOR WEDNESDAY 15TH JULY ","ticket_address_1":"Flat 2, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54759","activity_notes":"To carry out PAT testing - Take keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 15:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45381","activity_ticket_id":"44990","ticket_reference":"HDT46071","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - TENANT WILL BE HOME - FOR WEDNESDAY 15TH JULY ","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54760","activity_notes":"To carry out PAT testing - TENANT WILL BE HOME - FOR WEDNESDAY 15TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 14:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45382","activity_ticket_id":"44991","ticket_reference":"HDT46072","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - Take keys but knock first - FOR WEDNESDAY 15TH JULY ","ticket_address_1":"Flat 2, 32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54761","activity_notes":"To carry out PAT testing - Take keys but knock first - FOR WEDNESDAY 15TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

16\/07\/2020 08:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45383","activity_ticket_id":"44992","ticket_reference":"HDT46073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - Take keys but knock first - FOR WEDNESDAY 15TH JULY ","ticket_address_1":"Flat 3.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54762","activity_notes":"To carry out PAT testing - Take keys but knock first - FOR WEDNESDAY 15TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 15:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45384","activity_ticket_id":"44993","ticket_reference":"HDT46074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - TENANT WILL BE HOME PLEASE ATTEND AFTER 2PM - FOR WEDNESDAY 15TH JULY ","ticket_address_1":"Flat 3.2, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54763","activity_notes":"To carry out PAT testing - TENANT WILL BE HOME PLEASE ATTEND AFTER 2PM - FOR WEDNESDAY 15TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45385","activity_ticket_id":"44994","ticket_reference":"HDT46075","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - Vacant Flat - FOR THURSDAY 16TH JULY ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/20","activity_end":"2020-07-16 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54764","activity_notes":"To carry out PAT testing - Vacant Flat - FOR THURSDAY 16TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

16\/07\/2020 13:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45386","activity_ticket_id":"44995","ticket_reference":"HDT46076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - TENANT WILL BE HOME AT 9AM - FOR THURSDAY 16TH JULY ","ticket_address_1":"Flat 1, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/20","activity_end":"2020-07-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54765","activity_notes":"To carry out PAT testing - TENANT WILL BE HOME AT 9AM - FOR THURSDAY 16TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

16\/07\/2020 10:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45387","activity_ticket_id":"44996","ticket_reference":"HDT46077","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - Collect keys but knock first - FOR THURSDAY 16TH JULY ","ticket_address_1":"Flat 3, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/20","activity_end":"2020-07-16 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54766","activity_notes":"To carry out PAT testing - Collect keys but knock first - FOR THURSDAY 16TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

16\/07\/2020 10:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45388","activity_ticket_id":"44997","ticket_reference":"HDT46078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 21ST JULY ","ticket_address_1":"Flat 2, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54767","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45389","activity_ticket_id":"44997","ticket_reference":"HDT46078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 21ST JULY ","ticket_address_1":"Flat 2, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/20","activity_end":"2020-07-21 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54768","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45390","activity_ticket_id":"44998","ticket_reference":"HDT46079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 21ST JULY ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54769","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>

11\/08\/2020 15:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2020 15:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45391","activity_ticket_id":"44998","ticket_reference":"HDT46079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 21ST JULY ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/20","activity_end":"2020-07-21 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54770","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>

11\/08\/2020 15:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2020 15:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45392","activity_ticket_id":"44999","ticket_reference":"HDT46080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 21ST JULY ","ticket_address_1":"Flat 5, Nassau House, 120-124 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54771","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45393","activity_ticket_id":"44999","ticket_reference":"HDT46080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 21ST JULY ","ticket_address_1":"Flat 5, Nassau House, 120-124 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/20","activity_end":"2020-07-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54772","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2020 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45394","activity_ticket_id":"45000","ticket_reference":"HDT46081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 21ST JULY ","ticket_address_1":"2nd\/3rd Floor Flat, 24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54773","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 15:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45395","activity_ticket_id":"45000","ticket_reference":"HDT46081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 21ST JULY ","ticket_address_1":"2nd\/3rd Floor Flat, 24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/20","activity_end":"2020-07-21 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54774","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2020 15:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45396","activity_ticket_id":"45001","ticket_reference":"HDT46082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate damp ","ticket_address_1":"48 Chandos Place - Covent Garden Dental Clinic","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/07\/20","activity_end":"2020-07-14 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54775","activity_notes":"The tenant of the dentistry has reported dampness on a landing wall situated between the ground floor and first floor.Please could someone attend and investigate. Access: today up until 5.30 via receptionist ","activity_timesheet":"1","ticket_notes_combined":"

16\/07\/2020 16:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45397","activity_ticket_id":"45002","ticket_reference":"HDT46083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection at Site office","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/07\/20","activity_end":"2020-07-14 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54776","activity_notes":"To carry out gas safety inspection at Site office","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2020 09:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45398","activity_ticket_id":"45003","ticket_reference":"HDT46084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13583 - Flat 4.3, 28 Lisle Street ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/20","activity_end":"2020-07-30 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54777","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2020 13:30 (jane)<\/b>Requested if we could fit the boiler on Thursday 30th July <\/p>

07\/08\/2020 14:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45399","activity_ticket_id":"45004","ticket_reference":"HDT46085","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"There appears to be a water leak into this unit that is originating from the residential upper parts","ticket_address_1":"Eat Tokyo - 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54778","activity_notes":"There appears to be a water leak into this unit that is originating from the residential upper partsFlat A, 27 Catherine Street Vacant, Flat B, 27 Catherine Street, Client has emailed the tenant ","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 13:56 (jane)<\/b>Flat AWater had been turned off but cleaners turned it back on and has been left on.Cistern is leaking Tried tightening syphon but recommend it is replaced along with ball valve.Have isolated water to syphon Will obtain new parts and replace to rectify leak.<\/p>

17\/07\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>

27\/07\/2020 11:43 (jane)<\/b>Flag A, Replaced syphon ball-valve and flush pipe <\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45400","activity_ticket_id":"44869","ticket_reference":"HDT45950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13557 - 2nd Floor Flat, 21a Newport Court ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/20","activity_end":"2020-07-15 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54779","activity_notes":"New flooring ","activity_timesheet":"1","ticket_notes_combined":"

17\/07\/2020 16:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45401","activity_ticket_id":"45005","ticket_reference":"HDT46086","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the door to the Sanitiser unit outside the above property.","ticket_address_1":"42 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/20","activity_end":"2020-07-15 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54780","activity_notes":"To repair the door to the Sanitiser unit outside the above property.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2020 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45402","activity_ticket_id":"45006","ticket_reference":"HDT46087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak from 36-39 Newman Street leaking into the basement of 45a Rathbone ","ticket_address_1":"36-39 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54781","activity_notes":"To investigate a leak from 36-39 Newman Street leaking into the basement of 45a Rathbone I have been informed by Sarah Wilby of the basement office at 45a Rathbone Street that there has been flooding in her unit. Sreto inspected this morning and advises the leak is from one of the Shaftesbury units on the ground floor and leaking through the ceiling of the basement office. Please can you urgently deal with this today. Please liaise directly with Sreto (07522962201) and also with Sarah Wilby (07768 530550 and sarahwilby@mac.com). Damage has occurred to the basement office so this needs to be sorted out urgently.","activity_timesheet":"1","ticket_notes_combined":"

15\/07\/2020 14:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45403","activity_ticket_id":"44985","ticket_reference":"HDT46066","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/20","activity_end":"2020-07-15 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54782","activity_notes":"Please raise a work order for Reddan to attend to the below reported issues:Hall shower drain trap missing.Motion light sensor in laundry closet faulty (clicks on and off whether or not any motion has been made electric breaker currently switched to off for this socket to stop noise and light)","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2020 09:39 (jane)<\/b>Attended mid morning tomorrow <\/p>

14\/07\/2020 11:30 (jane)<\/b>Access via keys for tomorrow morning <\/p>

15\/07\/2020 12:32 (jane)<\/b>Investigate light not switch off in cupboard replaced faulty PIR sensor and left working<\/p>

16\/07\/2020 16:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45404","activity_ticket_id":"45007","ticket_reference":"HDT46088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing only - 21ST JULY ","ticket_address_1":"Flat 1, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54783","activity_notes":"To carry out PAT testing only - 21ST JULY ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 13:37 (jane )<\/b>(Ticket Closed)<\/p>

28\/07\/2020 16:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2020 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45405","activity_ticket_id":"44596","ticket_reference":"HDT45677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - all works to be completed apart from the tarnishing issues ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/07\/20","activity_end":"2020-07-15 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54784","activity_notes":"Redecs as email sent ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2020 11:02 (jane)<\/b>Shower tray on order - 7 days lead-time <\/p>

24\/06\/2020 12:05 (jane)<\/b>Need to be completed by August, new tenant moving in <\/p>

20\/07\/2020 15:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45406","activity_ticket_id":"45009","ticket_reference":"HDT46090","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13576 - First Floor, 111 Harley Street ","ticket_address_1":"First Floor, 111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/20","activity_end":"2020-07-15 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54785","activity_notes":"To change both basin taps without flex hoses, commission, test and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45407","activity_ticket_id":"45004","ticket_reference":"HDT46085","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"There appears to be a water leak into this unit that is originating from the residential upper parts","ticket_address_1":"Eat Tokyo - 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/20","activity_end":"2020-07-15 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54786","activity_notes":"There appears to be a water leak into this unit that is originating from the residential upper partsFlat A, 27 Catherine Street Vacant, Flat B, 27 Catherine Street, Client has emailed the tenant ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2020 13:56 (jane)<\/b>Flat AWater had been turned off but cleaners turned it back on and has been left on.Cistern is leaking Tried tightening syphon but recommend it is replaced along with ball valve.Have isolated water to syphon Will obtain new parts and replace to rectify leak.<\/p>

17\/07\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>

27\/07\/2020 11:43 (jane)<\/b>Flag A, Replaced syphon ball-valve and flush pipe <\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45408","activity_ticket_id":"45010","ticket_reference":"HDT46091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13581 - Flat 2.3, 4a Rupert Court OPTION THREE ONLY ","ticket_address_1":"Flat 2.3. 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/20","activity_end":"2020-07-15 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54787","activity_notes":"Repair or replacement of hob ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2020 12:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45409","activity_ticket_id":"45011","ticket_reference":"HDT46092","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"HDT46033 Follow-Up -To attend to various leaks-","ticket_address_1":"Flat 1, 94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54788","activity_notes":"HDT46033 Follow-Up - To attend to various leaks-","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2020 15:59 (jane)<\/b>Saturday works Removed ceiling and there was cement board trunking (old box surround) also removed This allowed easier access to the lead pipe.Temp repair.Lead pipe needs cutting out but this would be too difficult so need to cut damaged section out and replace section.Removed carpet in step to outside and carpet and underneath is rotten. This smells and should be removed <\/p>

15\/07\/2020 16:00 (jane)<\/b>Returning on Friday to carry out lead mains repair <\/p>

17\/07\/2020 16:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45410","activity_ticket_id":"45011","ticket_reference":"HDT46092","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"HDT46033 Follow-Up -To attend to various leaks-","ticket_address_1":"Flat 1, 94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/20","activity_end":"2020-07-17 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54789","activity_notes":"HDT46033 Follow-Up - To attend to various leaks-","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2020 15:59 (jane)<\/b>Saturday works Removed ceiling and there was cement board trunking (old box surround) also removed This allowed easier access to the lead pipe.Temp repair.Lead pipe needs cutting out but this would be too difficult so need to cut damaged section out and replace section.Removed carpet in step to outside and carpet and underneath is rotten. This smells and should be removed <\/p>

15\/07\/2020 16:00 (jane)<\/b>Returning on Friday to carry out lead mains repair <\/p>

17\/07\/2020 16:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45411","activity_ticket_id":"45013","ticket_reference":"HDT46094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - To turn water back on at Flat 10","ticket_address_1":"Flat 10, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/20","activity_end":"2020-07-15 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54790","activity_notes":"Emergency call-out - To turn water back on at Flat 10","activity_timesheet":"1","ticket_notes_combined":"

16\/07\/2020 08:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45413","activity_ticket_id":"45015","ticket_reference":"HDT46096","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To change light bulbs - new tenant moves in today ","ticket_address_1":"Flat A, 5a Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/07\/20","activity_end":"2020-07-16 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54792","activity_notes":"To change all bulbs where necessary in this property, please? We have a few out throughout and 2 strip lights under the kitchen cupboards are also gone.","activity_timesheet":"1","ticket_notes_combined":"

16\/07\/2020 14:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45414","activity_ticket_id":"45016","ticket_reference":"HDT46097","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To repair blinds ","ticket_address_1":"Flat 2, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"28","resource_name":"Ultrasound Blinds","activity_start":"16\/07\/20","activity_end":"2020-07-16 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54793","activity_notes":"To take a look at the blinds in the lounge - One of the blinds is tangled up and the other one has a broken slate","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:34 (jane)<\/b>Awaiting a date from the blind contractors <\/p>

16\/09\/2020 16:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45415","activity_ticket_id":"45017","ticket_reference":"HDT46098","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to broken light fitting ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/07\/20","activity_end":"2020-07-16 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54794","activity_notes":"To attend to broken light fitting ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2020 14:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45416","activity_ticket_id":"45019","ticket_reference":"HDT46100","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 2No operatives to remove some furniture before the carpet is laid and refit afterwards - FOR FRIDAY 24TH JULY AT 8;15AM ","ticket_address_1":"Top Floor Flat, 111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/07\/20","activity_end":"2020-07-24 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54795","activity_notes":"For 2No operatives to remove some furniture before the carpet is laid and refit afterwards - FOR FRIDAY 24TH JULY AT 8;15AM ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2020 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45417","activity_ticket_id":"45018","ticket_reference":"HDT46099","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the hand sanitiser door ","ticket_address_1":"44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/07\/20","activity_end":"2020-07-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54796","activity_notes":"To repair the hand sanitiser door ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2020 14:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45418","activity_ticket_id":"45021","ticket_reference":"HDT46102","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"JH\/JH\/13599 - 4th Floor, 4 Matthew Parker Street ","ticket_address_1":"4th Floor, 4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/07\/20","activity_end":"2020-07-16 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54797","activity_notes":"To carefully remove logo light box and set aside.To then carry out preparation works and apply 2No coats of emulsion (RAL5002) to complete wall to match on completion ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2020 11:12 (jane)<\/b>Programmed in for Monday 20th July at 9am <\/p>

22\/07\/2020 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45419","activity_ticket_id":"45021","ticket_reference":"HDT46102","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"JH\/JH\/13599 - 4th Floor, 4 Matthew Parker Street ","ticket_address_1":"4th Floor, 4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54798","activity_notes":"To carefully remove logo light box and set aside.To then carry out preparation works and apply 2No coats of emulsion (RAL5002) to complete wall to match on completion ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2020 11:12 (jane)<\/b>Programmed in for Monday 20th July at 9am <\/p>

22\/07\/2020 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45420","activity_ticket_id":"45023","ticket_reference":"HDT46104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair kitchen tap ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/20","activity_end":"2020-07-16 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54799","activity_notes":"To repair kitchen tap ","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2020 16:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45421","activity_ticket_id":"45024","ticket_reference":"HDT46105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 20TH JULY - VACANT PROPERTY ","ticket_address_1":"Flat 2, 22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/20","activity_end":"2020-07-20 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54800","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

20\/07\/2020 16:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45422","activity_ticket_id":"45024","ticket_reference":"HDT46105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 20TH JULY - VACANT PROPERTY ","ticket_address_1":"Flat 2, 22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/20","activity_end":"2020-07-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54801","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2020 16:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45423","activity_ticket_id":"45025","ticket_reference":"HDT46106","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 20TH JULY - tenant will be home for access ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/20","activity_end":"2020-07-20 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54802","activity_notes":"To carry out compliance testing - FOR MONDAY 20TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 15:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45424","activity_ticket_id":"45025","ticket_reference":"HDT46106","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 20TH JULY - tenant will be home for access ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/20","activity_end":"2020-07-20 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54803","activity_notes":"To carry out compliance testing - FOR MONDAY 20TH JULY ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2020 15:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45425","activity_ticket_id":"45027","ticket_reference":"HDT46108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repeating issue with boiler - boiler pressure ","ticket_address_1":"Flat 2, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/20","activity_end":"2020-07-16 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54804","activity_notes":"I wanted to flag that the boiler pressure is close to zero again (see photo below) and I checked because the shower temperature was starting to get cold and hot like before. Can you check with the contractor whether this needs to be looked at and if there's a longer term solution to this as we just had this fixed in early April","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2020 16:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45426","activity_ticket_id":"45028","ticket_reference":"HDT46109","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"To remove marble top and repair toilet cistern - FOR TUESDAY MORNING 21ST JULY ","ticket_address_1":"35 Abingdon Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54805","activity_notes":"To remove marble top and repair toilet cistern - FOR TUESDAY MORNING 21ST JULY Mr Julian Mitchell - 07973 500164","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 11:28 (jane )<\/b>(Ticket Closed)<\/p>

22\/07\/2020 09:14 (jane)<\/b>Replaced syphon Refixed toilet seat 2nd bathroom<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45427","activity_ticket_id":"45028","ticket_reference":"HDT46109","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"To remove marble top and repair toilet cistern - FOR TUESDAY MORNING 21ST JULY ","ticket_address_1":"35 Abingdon Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/20","activity_end":"2020-07-21 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54806","activity_notes":"To remove marble top and repair toilet cistern - FOR TUESDAY MORNING 21ST JULY Mr Julian Mitchell - 07973 500164","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2020 11:28 (jane )<\/b>(Ticket Closed)<\/p>

22\/07\/2020 09:14 (jane)<\/b>Replaced syphon Refixed toilet seat 2nd bathroom<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45428","activity_ticket_id":"45029","ticket_reference":"HDT46110","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Water damage redecs inside shop ","ticket_address_1":"16 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/07\/20","activity_end":"2020-07-16 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54807","activity_notes":"Water damage redecs inside shop ","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2020 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45429","activity_ticket_id":"44963","ticket_reference":"HDT46044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all works as listed on pre-tenancy Ticket Report - All the belongings are to be left as the new tenant is having them","ticket_address_1":"Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/07\/20","activity_end":"2020-07-16 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54808","activity_notes":"5. Number of lamps in wardrobe lights not working 6. Lamp in extractor hood not working 12. Batteries in heat detector and smoke detector need replacing ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2020 11:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45430","activity_ticket_id":"45032","ticket_reference":"HDT46113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13594 - Flat 3, 37-38 Gerrard Street ","ticket_address_1":"Flat 3, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/20","activity_end":"2020-07-17 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54809","activity_notes":"New Tap and blinds ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2020 10:15 (jane)<\/b>Blind on order <\/p>

29\/07\/2020 10:43 (jane)<\/b>New tap has been fitted <\/p>

31\/07\/2020 11:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45431","activity_ticket_id":"45032","ticket_reference":"HDT46113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13594 - Flat 3, 37-38 Gerrard Street ","ticket_address_1":"Flat 3, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54810","activity_notes":"New Tap and blinds ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2020 10:15 (jane)<\/b>Blind on order <\/p>

29\/07\/2020 10:43 (jane)<\/b>New tap has been fitted <\/p>

31\/07\/2020 11:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45432","activity_ticket_id":"45033","ticket_reference":"HDT46114","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The roof window\/door has become very hard to open and close - ACCESS VIA MANAGEMENT KEYS","ticket_address_1":"Flat 3, 38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/20","activity_end":"2020-07-17 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54811","activity_notes":"The roof window\/door has become very hard to open and close - ACCESS VIA MANAGEMENT KEYS","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45433","activity_ticket_id":"45034","ticket_reference":"HDT46115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace TV port ","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"17\/07\/20","activity_end":"2020-07-17 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54812","activity_notes":"To replace the tv port - The feedback is the type of port needed is 2 slots not 1 (a dual F type satellite socket)","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:33 (jane)<\/b>Awaiting to hear back from the client where the dish is\/how to access <\/p>

19\/08\/2020 15:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45434","activity_ticket_id":"45036","ticket_reference":"HDT46117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13608 - Flat 2, 5 Charlotte Place ","ticket_address_1":"Flat 2, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/07\/20","activity_end":"2020-07-17 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54813","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45435","activity_ticket_id":"45037","ticket_reference":"HDT46118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The oven is not working ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/07\/20","activity_end":"2020-07-17 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54814","activity_notes":"The oven is not working ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2020 11:49 (jane)<\/b>Appliance engineer attend on Wednesday afternoon <\/p>

22\/07\/2020 13:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45436","activity_ticket_id":"45038","ticket_reference":"HDT46119","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : Washing machine door won't open and clothes are stuck inside.","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/07\/20","activity_end":"2020-07-17 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54815","activity_notes":"Tenant reported : Washing machine door won't open and clothes are stuck inside.","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2020 16:51 (jane)<\/b>Appliance engineer attending on Wednesday 22nd July <\/p>

20\/07\/2020 09:00 (jane)<\/b>Drained down machine <\/p>

20\/07\/2020 11:50 (jane)<\/b>Appliance engineer attending on Wednesday afternoon <\/p>

22\/07\/2020 13:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45437","activity_ticket_id":"45038","ticket_reference":"HDT46119","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : Washing machine door won't open and clothes are stuck inside.","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/20","activity_end":"2020-07-17 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54816","activity_notes":"Tenant reported : Washing machine door won't open and clothes are stuck inside.","activity_timesheet":"1","ticket_notes_combined":"

17\/07\/2020 16:51 (jane)<\/b>Appliance engineer attending on Wednesday 22nd July <\/p>

20\/07\/2020 09:00 (jane)<\/b>Drained down machine <\/p>

20\/07\/2020 11:50 (jane)<\/b>Appliance engineer attending on Wednesday afternoon <\/p>

22\/07\/2020 13:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45438","activity_ticket_id":"44923","ticket_reference":"HDT46004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13560 - Flat 4, 5 Charlotte Place ","ticket_address_1":"Flat 4, 5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/07\/20","activity_end":"2020-07-19 20:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54817","activity_notes":"New bathroom ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2020 14:09 (jane)<\/b>Programming in a date <\/p>

24\/07\/2020 13:09 (jane)<\/b>Works commencing on Monday 3rd August for a duration of 10 days <\/p>

17\/08\/2020 10:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45439","activity_ticket_id":"44902","ticket_reference":"HDT45983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR TUESDAY 14TH JULY - KEYS FOR ACCESS ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/07\/20","activity_end":"2020-07-19 20:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54818","activity_notes":"Can we please attend and look at the bulbs that has gone out here and the following jobs:-A rope to (I believe) balance a window in the living room snapped (see pic);- Even though the bathroom has been ventilated way more than it used to, we still have a problem with the paint in a particular area. - The portion of the window sill that sits between the two windows in the kitchen has lifted a bit I think due to humidity. This is not really something that concerns me much but I thought I'd made you aware in case it needs to be fixed.the pipe under the bathtub has been regularly (2 \/ 3 times each morning-mainly) been making a huge gargling noise with smelly water being spat up into the bath. Tried using products found at hardware stores to clear pipes, but it hasnt helped.","activity_timesheet":"1","ticket_notes_combined":"

08\/07\/2020 16:27 (jane)<\/b>Programmed in for Tuesday 14th July - keys for access <\/p>

14\/07\/2020 16:42 (jane)<\/b>The bathroom extractor fan filter was blocked have dismantled fan and cleaned filter The bathroom would possibly benefit from a more powerful extractor fanQuote to follow <\/p>

14\/07\/2020 16:44 (jane)<\/b>Redecoration works gone to quote <\/p>

14\/07\/2020 16:46 (jane)<\/b>Outstanding works - Sash cord need replacing to window Window cill in kitchen needs replacing <\/p>

20\/07\/2020 13:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45440","activity_ticket_id":"45039","ticket_reference":"HDT46120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Unable to turn water back on","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/20","activity_end":"2020-07-18 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54819","activity_notes":"Emergency call-out - Unable to turn water back on","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2020 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45441","activity_ticket_id":"45041","ticket_reference":"HDT46122","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Water leak ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/20","activity_end":"2020-07-20 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54820","activity_notes":"Emergency call-out - Water leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2020 16:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45442","activity_ticket_id":"45040","ticket_reference":"HDT46121","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the Hand sanitiser unit outside 30 Wellington.","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/20","activity_end":"2020-07-20 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54821","activity_notes":"To repair the Hand sanitiser unit outside 30 Wellington.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2020 09:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45443","activity_ticket_id":"45042","ticket_reference":"HDT46123","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13589 - Apartment 7, 15 Slingsby Place ","ticket_address_1":"Apartment 7, 15 Slingsbby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/07\/20","activity_end":"2020-07-20 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54822","activity_notes":"Redecoration ","activity_timesheet":null,"ticket_notes_combined":"

24\/07\/2020 12:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45444","activity_ticket_id":"45043","ticket_reference":"HDT46124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler is flashing a message and issue with gas ring - ACCESS VIA MANAGEMENT KEYS ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/20","activity_end":"2020-07-20 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54823","activity_notes":"Just a little issue in flat 2 we dont have any hot water. The boiler is flashing a message that says something about needing to bleed the system. So if someone you have a look that would be great. Also one of the gas rings on the stove wont work which isnt a big issue but if someone is coming to look at the boiler maybe they could possibly have a little look at the stove too. ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2020 15:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45445","activity_ticket_id":"45044","ticket_reference":"HDT46125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the hand sanitiser door ","ticket_address_1":"17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/20","activity_end":"2020-07-20 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54824","activity_notes":"To repair the hand sanitiser door Can you see if an additional lock can be added to improve the security of the doors from being forced open.","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 09:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45446","activity_ticket_id":"45045","ticket_reference":"HDT46126","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamps in unit to staircase and basement area ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/20","activity_end":"2020-07-20 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54825","activity_notes":"To replace blown lamps in unit to staircase and basement area ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45447","activity_ticket_id":"45046","ticket_reference":"HDT46127","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamps in unit ","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/20","activity_end":"2020-07-20 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54826","activity_notes":"To replace blown lamps in unit ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45448","activity_ticket_id":"45047","ticket_reference":"HDT46128","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamps in unit ","ticket_address_1":"6 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/20","activity_end":"2020-07-20 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54827","activity_notes":"To replace blown lamps in unit ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2020 09:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45449","activity_ticket_id":"45048","ticket_reference":"HDT46129","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Issue with door closer ","ticket_address_1":"25 Luxborough Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/20","activity_end":"2020-07-20 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54828","activity_notes":"Can we get the door closer checked out please urgently as the residents are complaining the door is banging closed all hours and this emanates through the building","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2020 15:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45450","activity_ticket_id":"45050","ticket_reference":"HDT46131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13612 - Flat 2, 62a Goodge Street ","ticket_address_1":"Flat 2, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/20","activity_end":"2020-07-20 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54829","activity_notes":"Replacement parts to the boiler ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2020 14:57 (jane)<\/b>Attending on Friday 7th August after 11:30am to fit the new boiler parts <\/p>

06\/08\/2020 15:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45451","activity_ticket_id":"45051","ticket_reference":"HDT46132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement dimmer modules ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/20","activity_end":"2020-07-20 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54830","activity_notes":"2No dimmer modules to the kitchen lights, 1No to the bedroom wall-lights and 1No to the front room ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2020 09:25 (jane)<\/b>Dimmer modules on order <\/p>

11\/08\/2020 16:44 (jane)<\/b>Have requested for attendance on Thursday morning<\/p>

12\/08\/2020 11:00 (jane)<\/b>For Thursday 9:30am, tenant will be home for access <\/p>

14\/08\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45452","activity_ticket_id":"45053","ticket_reference":"HDT46134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy check - keys for access ","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/20","activity_end":"2020-07-20 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54831","activity_notes":"To carry out pre-tenancy check ","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 10:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45453","activity_ticket_id":"45055","ticket_reference":"HDT46136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13613 - Flat 1, 9 Charing Cross Road","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/07\/20","activity_end":"2020-07-20 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54832","activity_notes":"Redecoration and new fan ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2020 14:49 (jane)<\/b>Works programmed in for Thursday 23rd July - tenant be will be home in the morning <\/p>

24\/07\/2020 12:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45454","activity_ticket_id":"45055","ticket_reference":"HDT46136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13613 - Flat 1, 9 Charing Cross Road","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54833","activity_notes":"Redecoration and new fan ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2020 14:49 (jane)<\/b>Works programmed in for Thursday 23rd July - tenant be will be home in the morning <\/p>

24\/07\/2020 12:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45455","activity_ticket_id":"45056","ticket_reference":"HDT46137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to kitchen tap leaking and unable to turn off ","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/20","activity_end":"2020-07-20 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54834","activity_notes":"To attend to kitchen tap leaking and unable to turn off ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2020 16:48 (jane)<\/b>Isolated water to tap and have ordered new tap inserts <\/p>

21\/07\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45456","activity_ticket_id":"45049","ticket_reference":"HDT46130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install 2 signages on Wednesday-22nd -am","ticket_address_1":"Shaftesbury Chinatown Estate ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/07\/20","activity_end":"2020-07-20 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54835","activity_notes":"To install 2 signages on Wednesday-22nd -amTo arrange for contractor to meet Anthony at the site office for the location of the signages.","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2020 11:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45457","activity_ticket_id":"45008","ticket_reference":"HDT46089","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13597 - Flat 1, 61 Chandos Place","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/20","activity_end":"2020-07-20 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54836","activity_notes":"Re-grout flooring to bathroom ","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 16:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45458","activity_ticket_id":"44986","ticket_reference":"HDT46067","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13592 - Flat 1, 13 New Row ","ticket_address_1":"Flat 1, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/20","activity_end":"2020-07-20 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54837","activity_notes":"To supply and install Scotia beading to perimeter of engineered flooring closing the gap in between floor and skirting and seal.","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2020 15:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45459","activity_ticket_id":"45058","ticket_reference":"HDT46139","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install a bristle stip at the bottom of the door to stop moths entering","ticket_address_1":"Flat 1, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54838","activity_notes":"To install a bristle stip at the bottom of the door to stop moths entering","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2020 12:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45460","activity_ticket_id":"45059","ticket_reference":"HDT46140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To supply FFP2 masks to site office ","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/20","activity_end":"2020-07-21 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54839","activity_notes":"To supply FFP2 masks to site office x 6","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 14:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45461","activity_ticket_id":"45060","ticket_reference":"HDT46141","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13617 - Flat 2, 79 St Martin's Lane ","ticket_address_1":"Flat 2, 79 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/20","activity_end":"2020-07-31 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54840","activity_notes":"Following inspection we found the boiler was low on pressure and is being caused by a small leak to a balofix valve. ( see attached )Both these valves will need to be cut out as they are not needed and replaced with pipe.The hob has a faulty thermocouple, but due to the age we would definitely recommend changing it for a replacement, which has been allowed for in the below cost ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2020 13:58 (jane)<\/b>Works programmed in for Friday 31st July <\/p>

31\/07\/2020 14:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45462","activity_ticket_id":"45061","ticket_reference":"HDT46142","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps to common parts ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/20","activity_end":"2020-07-21 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54841","activity_notes":"To replace blown lamps to common parts ","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 14:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45463","activity_ticket_id":"45062","ticket_reference":"HDT46143","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Extractor fan not switching off ","ticket_address_1":"Flat A, 5a Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/20","activity_end":"2020-07-21 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54842","activity_notes":"Extractor fan not switching off ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2020 14:59 (jane)<\/b>Investigated fault on extractor fan, ordered replacement<\/p>

27\/07\/2020 10:20 (jane)<\/b>Extractor fan on order <\/p>

06\/08\/2020 12:22 (jane)<\/b>Attending on Monday 10th August with new extractor fan <\/p>

12\/08\/2020 11:01 (jane)<\/b>Engineer attending on Friday 14th August <\/p>

14\/08\/2020 15:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45464","activity_ticket_id":"45063","ticket_reference":"HDT46144","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lightwell lights are flickering (switching on and off) every second.","ticket_address_1":"5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/20","activity_end":"2020-07-21 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54843","activity_notes":"Lightwell lights are flickering (switching on and off) every second.","activity_timesheet":"1","ticket_notes_combined":"

21\/07\/2020 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45465","activity_ticket_id":"45064","ticket_reference":"HDT46145","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To change lock to letter box ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54844","activity_notes":"To change lock to letter box ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2020 16:07 (jane)<\/b>Opened up the box and lock is on order, expected in tomorrow <\/p>

23\/07\/2020 13:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45466","activity_ticket_id":"45012","ticket_reference":"HDT46093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list as attached on Ticket Report - Redecs gone to quotation - NEW TENANT TO MOVE IN ON 31ST JULY ","ticket_address_1":"Flat 2, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/07\/20","activity_end":"2020-07-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54845","activity_notes":"To carry out pre-tenancy list as attached on Ticket Report - Redecs gone to quotation ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2020 12:15 (jane)<\/b>2 x roller blinds on order <\/p>

03\/08\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45467","activity_ticket_id":"45012","ticket_reference":"HDT46093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list as attached on Ticket Report - Redecs gone to quotation - NEW TENANT TO MOVE IN ON 31ST JULY ","ticket_address_1":"Flat 2, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54846","activity_notes":"To carry out pre-tenancy list as attached on Ticket Report - Redecs gone to quotation ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2020 12:15 (jane)<\/b>2 x roller blinds on order <\/p>

03\/08\/2020 09:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45468","activity_ticket_id":"44940","ticket_reference":"HDT46021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - to also include 34 Tavistock Street","ticket_address_1":"Fitzrovia and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/07\/20","activity_end":"2020-07-21 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54847","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2020 09:27 (jane)<\/b>APPROX 92 PROPERTIES <\/p>

14\/09\/2020 12:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45469","activity_ticket_id":"45065","ticket_reference":"HDT46146","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out complete PAT testing ","ticket_address_1":"Newport Sandringham\/Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/20","activity_end":"2020-07-21 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54848","activity_notes":"To carry out complete PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2020 16:32 (jane)<\/b>Attending on Tuesday 28th July <\/p>

07\/08\/2020 14:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45470","activity_ticket_id":"44870","ticket_reference":"HDT45951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13544 - Flat 3, Cooper House","ticket_address_1":"Flat 3, Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/07\/20","activity_end":"2020-07-21 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54849","activity_notes":"List of works Access through the tenant christinapalantza@gmail.com- Christina","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2020 16:26 (jane)<\/b>Blinds on order <\/p>

03\/09\/2020 10:47 (jane)<\/b>No access at present <\/p>

17\/09\/2020 13:08 (jane)<\/b>All three trades attending on Monday at 9am - tenant is giving access <\/p>

21\/09\/2020 10:50 (alan)<\/b>Replace back box to socket in main room<\/p>

21\/09\/2020 14:38 (iain)<\/b>Supply and fit 3 blinds, disposing of old.Supply and fit new hinges to all bedroom wardrobe doors. Ease and adjust all doors.<\/p>

22\/09\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45471","activity_ticket_id":"45066","ticket_reference":"HDT46147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To install the additional locks to the remaining 8 units on Opera Quarter and Chinatown. - AGREED PRICE ","ticket_address_1":"Locks to Sanitiser Units ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/07\/20","activity_end":"2020-07-21 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54850","activity_notes":"Please can you install the additional locks to the remaining 8 units on Opera Quarter and Chinatown.The one outside Ku Bar on Lisle street may need to be relocated, but will let you know when this is confirmed.","activity_timesheet":"1","ticket_notes_combined":"

24\/07\/2020 14:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45472","activity_ticket_id":"45067","ticket_reference":"HDT46148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate lights in common parts not working ","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/20","activity_end":"2020-07-22 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54851","activity_notes":"To investigate lights in common parts not working ","activity_timesheet":"1","ticket_notes_combined":"

22\/07\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45473","activity_ticket_id":"45068","ticket_reference":"HDT46149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"vandilsed sanitiser unit on corner of 35 Catherine Street ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/20","activity_end":"2020-07-22 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54852","activity_notes":"The unit on Lisle street outside Ku Bar is to be relocated to outside coral, please see picture attached. Ather knows exactly where to install if you need to follow up. The unit is secure to the ground using anti tamper screws. Also please make good the holes once relocating","activity_timesheet":"1","ticket_notes_combined":"

24\/07\/2020 14:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45474","activity_ticket_id":"45069","ticket_reference":"HDT46150","ticket_client":"5","client_name":"Ashley Associates","ticket_title":"No water - tenant home for access ","ticket_address_1":"Penthouse (Flat 9), 12 Great Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 7JD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/20","activity_end":"2020-07-22 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54853","activity_notes":"plumber can attend the above property to ascertain the reason there is no water supply. Apparently other flats in the building are fine.The tenants are Mike and Holly Lazarev and Hollies mobile is 07900 033087. Email hlazarev@gmail.com.","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2020 11:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45475","activity_ticket_id":"44988","ticket_reference":"HDT46069","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13588 - Flat 12, Wellington Court ","ticket_address_1":"Flat 12, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/20","activity_end":"2020-07-22 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54854","activity_notes":"Replacement blinds and batteries to smoke alarms ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2020 11:34 (jane)<\/b>Blinds on order <\/p>

20\/07\/2020 16:49 (jane)<\/b>Blinds on order <\/p>

23\/07\/2020 09:31 (jane)<\/b>Replaced batteries, blinds on order <\/p>

08\/10\/2020 09:32 (jane)<\/b>Still awaiting access to fit the new blinds - client is arranging (Sue)<\/p>

30\/10\/2020 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45476","activity_ticket_id":"45070","ticket_reference":"HDT46151","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To change bulbs - or quote for replacement lights ","ticket_address_1":"Flat 10, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/20","activity_end":"2020-07-22 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54855","activity_notes":"I have been told that there are a few bulbs out in flat 10, 27 SP. Could you please ask Alan to change the ones that are off and if the light fitting is the one that is causing the issue I just need a quote to change those. Hopefully they are only blown bulbs though.","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2020 10:22 (jane)<\/b>Inspected light not working and towel rail not working, ordered parts<\/p>

27\/07\/2020 10:20 (jane)<\/b>Booked in for Tuesday 28th July <\/p>

30\/07\/2020 09:30 (jane)<\/b>Engineer attending today <\/p>

31\/07\/2020 12:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45477","activity_ticket_id":"45071","ticket_reference":"HDT46152","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working again ","ticket_address_1":"Flat 4, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/07\/20","activity_end":"2020-07-22 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54856","activity_notes":"The washing machine is acting up again. It ran for 1 cycle after the engineer visited and has not gone back to showing the same error. Would it be possible to please arrange the engineer to visit again?","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:35 (jane)<\/b>Attending on Monday 27th July <\/p>

28\/07\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45478","activity_ticket_id":"45072","ticket_reference":"HDT46153","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13615 - Flat 2, Wellington Court ","ticket_address_1":"Flat 2, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/07\/20","activity_end":"2020-07-22 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54857","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2020 12:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45479","activity_ticket_id":"45073","ticket_reference":"HDT46154","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13614 - Flat 11, 27 Slingsby Place ","ticket_address_1":"Flat 11, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/07\/20","activity_end":"2020-07-22 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54858","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

24\/07\/2020 12:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45480","activity_ticket_id":"45026","ticket_reference":"HDT46107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of pre-tenancy works ","ticket_address_1":"3rd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/20","activity_end":"2020-07-22 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54859","activity_notes":"Booked for Wednesday 29th1. Furniture left in flats by the previous tenant including a chest of drawers, bed table and chairs, armchair, bar stalls, fridge, kettle and there are small items left in the cupboard Remove all furniture except Bar stools. Please remove the oven\/hob & fridge and dispose off.","activity_timesheet":"1","ticket_notes_combined":"

03\/11\/2020 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45481","activity_ticket_id":"45026","ticket_reference":"HDT46107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of pre-tenancy works ","ticket_address_1":"3rd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54860","activity_notes":"Booked for Wednesday 29th 2. Walls throughout flat various nails and screws where pictures were, walls generally marked, wall in bedroom behind bed painted grey marked Hallway Redecorate all walls12. Mould on bathroom ceiling Kitchen lounge Redecorate","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2020 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45482","activity_ticket_id":"45026","ticket_reference":"HDT46107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of pre-tenancy works ","ticket_address_1":"3rd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/20","activity_end":"2020-07-22 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54861","activity_notes":"Booked for Wednesday 29th8. Pendant to light fitting in bedroom needs replacing Bathroom Replace pendant15. Pendant light fitting in the main room needs replacing Replace pendant. Remove lamp shade16. Lamp to light in kitchen missing and lights flashing Replace lightings","activity_timesheet":"1","ticket_notes_combined":"

03\/11\/2020 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45483","activity_ticket_id":"45057","ticket_reference":"HDT46138","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Gutter clearance and debris removed ","ticket_address_1":"Marylebone Exchange","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/07\/20","activity_end":"2020-07-22 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54862","activity_notes":"Can we have the gutters and gulleys checked and cleared and the debris by the door taken away and the drain round thing which has been moved put back in the right place please. There are also a few things been left lying near the gulleys if they can be disposed of please.Also can they check out the 2 cottage gutters that belong to the Mews - I understand that access may be from their windows. If you can let me have some proposed dates so that we can look to the cottages for access please.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2020 09:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45484","activity_ticket_id":"45020","ticket_reference":"HDT46101","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - The shelves and wardrobe can stay for now ","ticket_address_1":"Flat 3, 60a Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/20","activity_end":"2020-07-22 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54863","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - The shelves and wardrobe can stay for now ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2020 14:08 (jane)<\/b>Electrical works completed, recommend decking lights are replaced, quotation submitted for replacement <\/p>

30\/07\/2020 10:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45485","activity_ticket_id":"45020","ticket_reference":"HDT46101","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - The shelves and wardrobe can stay for now ","ticket_address_1":"Flat 3, 60a Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54864","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - The shelves and wardrobe can stay for now ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2020 14:08 (jane)<\/b>Electrical works completed, recommend decking lights are replaced, quotation submitted for replacement <\/p>

30\/07\/2020 10:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45486","activity_ticket_id":"45020","ticket_reference":"HDT46101","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - The shelves and wardrobe can stay for now ","ticket_address_1":"Flat 3, 60a Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/07\/20","activity_end":"2020-07-22 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54865","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - The shelves and wardrobe can stay for now ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2020 14:08 (jane)<\/b>Electrical works completed, recommend decking lights are replaced, quotation submitted for replacement <\/p>

30\/07\/2020 10:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45487","activity_ticket_id":"45074","ticket_reference":"HDT46155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check the lights and flat 6 the mailbox is broken, can we take a look at that ","ticket_address_1":"32 Wellington Street - Hallway lights ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/20","activity_end":"2020-07-22 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54866","activity_notes":"To check the lights and flat 6 the mailbox is broken, can we take a look at that ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2020 14:21 (jane)<\/b>Found lights to be left turned off following emergency light test, turned back on tested and left workingWe have ordered new mail boxes to match <\/p>

28\/07\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45488","activity_ticket_id":"45022","ticket_reference":"HDT46103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of works as outlined in Ticket Report attached ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/07\/20","activity_end":"2020-07-22 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54867","activity_notes":"To carry out list of works as outlined in Ticket Report attached ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2020 10:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45489","activity_ticket_id":"45022","ticket_reference":"HDT46103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of works as outlined in Ticket Report attached ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54868","activity_notes":"To carry out list of works as outlined in Ticket Report attached ","activity_timesheet":"1","ticket_notes_combined":"

30\/07\/2020 10:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45490","activity_ticket_id":"45075","ticket_reference":"HDT46156","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate the water - collect keys ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/20","activity_end":"2020-07-22 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54869","activity_notes":"To isolate the water - collect keys ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45491","activity_ticket_id":"45035","ticket_reference":"HDT46116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all works as listed on pre-tenancy Ticket Report attached ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/07\/20","activity_end":"2020-07-22 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54870","activity_notes":"To carry out all works as listed on pre-tenancy Ticket Report attached ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45492","activity_ticket_id":"45030","ticket_reference":"HDT46111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - apart from removing furniture, and the cracked floor and basin can be left","ticket_address_1":"Flat 5, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/20","activity_end":"2020-07-22 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54871","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - apart from removing furniture, and the cracked floor and basin can be left","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2020 10:28 (jane)<\/b>Velux controller on order <\/p>

03\/08\/2020 15:04 (jane)<\/b>Removed sash for repairs, boarded up window void temporary.<\/p>

10\/09\/2020 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45493","activity_ticket_id":"45030","ticket_reference":"HDT46111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - apart from removing furniture, and the cracked floor and basin can be left","ticket_address_1":"Flat 5, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54872","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - apart from removing furniture, and the cracked floor and basin can be left","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2020 10:28 (jane)<\/b>Velux controller on order <\/p>

03\/08\/2020 15:04 (jane)<\/b>Removed sash for repairs, boarded up window void temporary.<\/p>

10\/09\/2020 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45494","activity_ticket_id":"45030","ticket_reference":"HDT46111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - apart from removing furniture, and the cracked floor and basin can be left","ticket_address_1":"Flat 5, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/20","activity_end":"2020-07-22 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54873","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - apart from removing furniture, and the cracked floor and basin can be left","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2020 10:28 (jane)<\/b>Velux controller on order <\/p>

03\/08\/2020 15:04 (jane)<\/b>Removed sash for repairs, boarded up window void temporary.<\/p>

10\/09\/2020 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45495","activity_ticket_id":"45076","ticket_reference":"HDT46157","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To open up the decking ","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/20","activity_end":"2020-07-22 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54874","activity_notes":"To open up the decking ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2020 13:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45496","activity_ticket_id":"45031","ticket_reference":"HDT46112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please quote on the new carpet. We would probably carry out a carpet clean. - LILIAN TO GO THROUGH THE LIST WITH THE OPERATIVE","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/20","activity_end":"2020-07-22 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54875","activity_notes":"To carryout all pre tenancy works as outlined in Ticket Report attached - Please quote on the new carpet. We would probably carry out a carpet clean. - LILIAN TO GO THROUGH THE LIST WITH THE OPERATIVEarrange for a window specialist to attend to the sash windows issue too","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2020 16:41 (jane)<\/b>Window specialist attending on Friday <\/p>

28\/07\/2020 17:16 (jane)<\/b>Window Number One - Re-tensioned balances <\/p>

06\/08\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45497","activity_ticket_id":"45077","ticket_reference":"HDT46158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to replace a ceramic shower lever and to investigate a leak into the bathroom. - TENANT CONFIRMED ACCESS FOR TOMORROW ","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/20","activity_end":"2020-07-22 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54876","activity_notes":"to replace a ceramic shower lever and to investigate a leak into the bathroom.","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2020 10:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45498","activity_ticket_id":"45031","ticket_reference":"HDT46112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please quote on the new carpet. We would probably carry out a carpet clean. - LILIAN TO GO THROUGH THE LIST WITH THE OPERATIVE","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/07\/20","activity_end":"2020-07-22 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54877","activity_notes":"Re-paint walls and ceilings Bathroom ceiling needs painting Bedroom - Ceiling has water damage, needs repairing and repainting Water damage to kitchen ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2020 16:41 (jane)<\/b>Window specialist attending on Friday <\/p>

28\/07\/2020 17:16 (jane)<\/b>Window Number One - Re-tensioned balances <\/p>

06\/08\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45499","activity_ticket_id":"45031","ticket_reference":"HDT46112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please quote on the new carpet. We would probably carry out a carpet clean. - LILIAN TO GO THROUGH THE LIST WITH THE OPERATIVE","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54878","activity_notes":"bathroom -Extractor fan needs replacing Kitchen - Heat detector out of date Battery in smoke alarm ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2020 16:41 (jane)<\/b>Window specialist attending on Friday <\/p>

28\/07\/2020 17:16 (jane)<\/b>Window Number One - Re-tensioned balances <\/p>

06\/08\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45500","activity_ticket_id":"45031","ticket_reference":"HDT46112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please quote on the new carpet. We would probably carry out a carpet clean. - LILIAN TO GO THROUGH THE LIST WITH THE OPERATIVE","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"22\/07\/20","activity_end":"2020-07-22 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54879","activity_notes":"To carryout all pre tenancy works as outlined in Ticket Report attached - Please quote on the new carpet. We would probably carry out a carpet clean. - LILIAN TO GO THROUGH THE LIST WITH THE OPERATIVEarrange for a window specialist to attend to the sash windows issue too","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2020 16:41 (jane)<\/b>Window specialist attending on Friday <\/p>

28\/07\/2020 17:16 (jane)<\/b>Window Number One - Re-tensioned balances <\/p>

06\/08\/2020 09:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45501","activity_ticket_id":"45079","ticket_reference":"HDT46160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check and reinstate the water for THURSDAY ACCESS VIA KEYS ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/20","activity_end":"2020-07-22 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54880","activity_notes":"To check and reinstate the water for THURSDAY ACCESS VIA KEYS ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2020 10:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45502","activity_ticket_id":"45080","ticket_reference":"HDT46161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check and reinstate the water for THURSDAY ACCESS VIA KEYS ","ticket_address_1":"Flat 2, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/20","activity_end":"2020-07-22 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54881","activity_notes":"To check and reinstate the water for THURSDAY ACCESS VIA KEYS ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45503","activity_ticket_id":"45081","ticket_reference":"HDT46162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check and reinstate the water for THURSDAY ACCESS VIA KEYS ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/20","activity_end":"2020-07-22 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54882","activity_notes":"To check and reinstate the water for THURSDAY ACCESS VIA KEYS ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45504","activity_ticket_id":"45082","ticket_reference":"HDT46163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check and reinstate the water for THURSDAY ACCESS VIA KEYS ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/20","activity_end":"2020-07-22 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54883","activity_notes":"To check and reinstate the water for THURSDAY ACCESS VIA KEYS ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 12:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45505","activity_ticket_id":"45083","ticket_reference":"HDT46164","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water - FOR 11AM TODAY TENANT HOME ","ticket_address_1":"Flat 3, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/20","activity_end":"2020-07-23 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54884","activity_notes":"No hot water - FOR 11AM TODAY TENANT HOME ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2020 10:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45506","activity_ticket_id":"45084","ticket_reference":"HDT46165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13619 - Flat 3, 10 Charlotte Street ","ticket_address_1":"Flat 3, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/20","activity_end":"2020-07-23 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54885","activity_notes":"Replacement cylinder ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2020 13:28 (jane)<\/b>Programmed in works for Wednesday 29th July <\/p>

29\/07\/2020 16:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45507","activity_ticket_id":"45085","ticket_reference":"HDT46166","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13596 - Flat 7, 127 Long Acre - KEYS FOR ACCESS ","ticket_address_1":"Flat 7, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/07\/20","activity_end":"2020-07-23 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54886","activity_notes":"List of works ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 13:52 (jane)<\/b>Tiling programmed in for Wednesday 30th September <\/p>

09\/11\/2020 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45508","activity_ticket_id":"45086","ticket_reference":"HDT46167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To fit a new PCB - for tomorrow morning ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/20","activity_end":"2020-07-23 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54887","activity_notes":"To fit a new PCB ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2020 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45509","activity_ticket_id":"45087","ticket_reference":"HDT46168","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13616 - Flat C, 5a Mercer Street ","ticket_address_1":"Flat C, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/07\/20","activity_end":"2020-07-23 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54888","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

24\/07\/2020 12:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45510","activity_ticket_id":"45090","ticket_reference":"HDT46171","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To repair lights under kitchen cupboard ","ticket_address_1":"12 Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/20","activity_end":"2020-07-23 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54889","activity_notes":"To repair lights under kitchen cupboard ","activity_timesheet":"1","ticket_notes_combined":"

23\/07\/2020 15:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45511","activity_ticket_id":"45092","ticket_reference":"HDT46173","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend on Monday morning and test the alarms here for a start of tenancy","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/20","activity_end":"2020-07-27 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54890","activity_notes":"To attend on Monday morning and test the alarms here for a start of tenancy","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2020 11:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45512","activity_ticket_id":"45093","ticket_reference":"HDT46174","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install a safety lock to a metal cabinet to be used for storing keys.","ticket_address_1":"Site Office, 21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/20","activity_end":"2020-07-24 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54891","activity_notes":"To install a safety lock to a metal cabinet to be used for storing keys.","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2020 09:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45513","activity_ticket_id":"45094","ticket_reference":"HDT46175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the boiler ","ticket_address_1":"Flat 2, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/07\/20","activity_end":"2020-07-24 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54892","activity_notes":"To check on the electric boiler.Tenant reported: no hot water and the tank feels completely cold. The tenant is in for access","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2020 10:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45514","activity_ticket_id":"45095","ticket_reference":"HDT46176","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To plane down lounge door following carpet replacement ","ticket_address_1":"Top Floor Flat, 111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/20","activity_end":"2020-07-24 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54893","activity_notes":"To plane down lounge door following carpet replacement ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2020 13:24 (jane)<\/b>Attending at 8am on Friday <\/p>

31\/07\/2020 09:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45515","activity_ticket_id":"45026","ticket_reference":"HDT46107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of pre-tenancy works ","ticket_address_1":"3rd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"21","resource_name":"korweb","activity_start":"24\/07\/20","activity_end":"2020-07-24 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54894","activity_notes":"1. Furniture left in flats by the previous tenant including a chest of drawers, bed table and chairs, armchair, bar stalls, fridge, kettle and there are small items left in the cupboard Remove all furniture except Bar stools. Please remove the oven\/hob & fridge and dispose off.2. Walls throughout flat various nails and screws where pictures were, walls generally marked, wall in bedroom behind bed painted grey marked Hallway Redecorate all walls3. Broken mirror on back of door Remove4. Door bar missing on carpet going into bedroom Bedroom Replace door bar 5. New carpet laid over top of old carpet and fitted poorly Remove old carpet & refit new carpet6. Door needs planing down is not shutting correctly Ease door7. No lock on window Replace locks8. Pendant to light fitting in bedroom needs replacing Bathroom Replace pendant9. Silicone in bathroom is gone mouldy and needs redoing Re silicone throughout 10. Tile grout off-colour and mouldy in places Regrout throughout11. Screw holes in tiles in shower Refill holes\/gaps12. Mould on bathroom ceiling Kitchen lounge Redecorate13. Door broken to main room Reinstate14. Sash window lock broken and windows not holding open Replace lock15. Pendant light fitting in the main room needs replacing Replace pendant. Remove lamp shade16. Lamp to light in kitchen missing and lights flashing Replace lightings17. Carpet in main room has been laid on top of old carpet and been poorly Remove old carpet & refit new carpet","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2020 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45516","activity_ticket_id":"45096","ticket_reference":"HDT46177","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair hand sanitiser station and fit lock","ticket_address_1":"1 Russell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/20","activity_end":"2020-07-24 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54895","activity_notes":"To repair hand sanitiser station and fit lock","activity_timesheet":"1","ticket_notes_combined":"

24\/07\/2020 14:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45517","activity_ticket_id":"45102","ticket_reference":"HDT46183","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13626 - Newport Sandringham","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/07\/20","activity_end":"2020-07-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54896","activity_notes":"Security gate works Painting and chequer plates ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 12:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45518","activity_ticket_id":"45103","ticket_reference":"HDT46184","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Aerial engineer to carry out investigation works as agreed ","ticket_address_1":"Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"24\/07\/20","activity_end":"2020-07-24 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54897","activity_notes":"126 has a shared TV aerial & sky satellite system (serving up to 6 flats).127 system specification unclear. (7 flats) Flat 2 is connected to their own private TV aerial & Sky dish.137 has a shared TV aerial (serving up to 4 flats), but flats seem to have individual Sky dishes.Our engineer Glen could meet and go around the site, draw up a report. ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 13:56 (jane)<\/b>Programmed in for the 3rd August <\/p>

04\/08\/2020 10:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45519","activity_ticket_id":"45104","ticket_reference":"HDT46185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone not working ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/07\/20","activity_end":"2020-07-27 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54898","activity_notes":"Arrange for the front door buzzer to be fixed? The button that allows us to open the door for visitors downstairs is not working","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2020 09:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45520","activity_ticket_id":"45089","ticket_reference":"HDT46170","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To re fix 04 loose bollards within Service Yard","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/07\/20","activity_end":"2020-07-27 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54899","activity_notes":"To re fix 04 loose bollards within Service Yard","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45521","activity_ticket_id":"45088","ticket_reference":"HDT46169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair service gate ","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/20","activity_end":"2020-08-06 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54900","activity_notes":"To fix service yard side gate bottom hinge and to re drill and fit better fitting bolts and rawl plug to gate fixing. ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2020 09:21 (jane)<\/b>Security hinge on order<\/p>

30\/07\/2020 12:15 (jane)<\/b>New hinge inspected in stock 5th or 6th August <\/p>

03\/09\/2020 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45522","activity_ticket_id":"45097","ticket_reference":"HDT46178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose flooring ","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/07\/20","activity_end":"2020-07-27 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54901","activity_notes":"To investigate the loose flooring under the main entrance mat in the common parts, also check the flooring outside the apartments that has some movement.Please report back with findings.","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2020 16:00 (jane )<\/b>(Ticket Closed)<\/p>

28\/07\/2020 17:09 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/07\/2020 17:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45523","activity_ticket_id":"45105","ticket_reference":"HDT46186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the jet wash machine ","ticket_address_1":"Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/07\/20","activity_end":"2020-07-27 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54902","activity_notes":"To repair the jet wash machine ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2020 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45524","activity_ticket_id":"44957","ticket_reference":"HDT46038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to bathroom extractor fan not working and the fridge ","ticket_address_1":"Flat 3, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/20","activity_end":"2020-07-27 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54903","activity_notes":"To attend to bathroom extractor fan not working and the fridge ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:11 (jane)<\/b>Attending this afternoon <\/p>

14\/07\/2020 15:13 (jane)<\/b>Appliance has been tested by an appliance engineer.The noise is from the circulation of the refrigerant inside the fridge. When the temperature on the evaporator is changing the plastic makes some noise.This is the way the fridge performs. <\/p>

27\/07\/2020 10:21 (jane)<\/b>Extractor on order <\/p>

28\/07\/2020 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45526","activity_ticket_id":"45106","ticket_reference":"HDT46187","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Smoke alarm beeping ","ticket_address_1":"62 Salusbury Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W13","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/20","activity_end":"2020-07-26 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54905","activity_notes":"Emergency call-out - Smoke alarm beeping ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2020 09:57 (jane )<\/b>(Ticket Closed)<\/p>

11\/08\/2020 15:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2020 15:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45527","activity_ticket_id":"45107","ticket_reference":"HDT46188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Water leak ","ticket_address_1":"Flat 3, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/20","activity_end":"2020-07-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54906","activity_notes":"Emergency call-out - Water leak ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2020 10:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45528","activity_ticket_id":"45111","ticket_reference":"HDT46192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported: all 3 flats are having problems with the entry phones.","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/07\/20","activity_end":"2020-07-27 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54907","activity_notes":"Tenant reported: all 3 flats are having problems with the entry phones.","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2020 09:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45529","activity_ticket_id":"45113","ticket_reference":"HDT46194","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance - To be carried out before the 3rd August - as major works will be commencing ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/07\/20","activity_end":"2020-07-27 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54908","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wellsTo include waste outlet pipe going across the flat roof over Flat 7","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2020 16:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45530","activity_ticket_id":"44663","ticket_reference":"HDT45744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/13515 - Newport Sandringham","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/07\/20","activity_end":"2020-07-27 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54909","activity_notes":"To run 3 x CATS-E cables at high level along the data cabling from your office and allow terminate at the service corridor by the Halton extraction digital panel (cables to be terminated by others)","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2020 15:22 (jane)<\/b>Works programmed in for Tuesday 16th June <\/p>

19\/06\/2020 09:17 (jane)<\/b>Works are on going <\/p>

19\/06\/2020 10:46 (jane)<\/b>Returning on Monday 22nd June - RJ 45 plugs coming into stock <\/p>

26\/06\/2020 12:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45531","activity_ticket_id":"45114","ticket_reference":"HDT46195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 30TH JULY","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/20","activity_end":"2020-07-30 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54910","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2020 12:53 (jane )<\/b>(Ticket Closed)<\/p>

31\/07\/2020 10:48 (jane)<\/b>Replaced 5 x 9v batteries to alarms <\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45532","activity_ticket_id":"45114","ticket_reference":"HDT46195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 30TH JULY","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/20","activity_end":"2020-07-30 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54911","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"1","ticket_notes_combined":"

30\/07\/2020 12:53 (jane )<\/b>(Ticket Closed)<\/p>

31\/07\/2020 10:48 (jane)<\/b>Replaced 5 x 9v batteries to alarms <\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45533","activity_ticket_id":"45115","ticket_reference":"HDT46196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 30TH JULY","ticket_address_1":"Flat 3.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/20","activity_end":"2020-07-30 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54912","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45534","activity_ticket_id":"45115","ticket_reference":"HDT46196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 30TH JULY","ticket_address_1":"Flat 3.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/20","activity_end":"2020-07-30 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54913","activity_notes":"To carry out all compliance testing (gas inspection, service, maintenance, alarm and PAT testing ) ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45535","activity_ticket_id":"45116","ticket_reference":"HDT46197","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - To be rescheduled ","ticket_address_1":"Flat 1, 28\/30 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/20","activity_end":"2020-07-30 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54914","activity_notes":"To carry out compliance testing - FOR 30TH JULY ","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2020 09:16 (jane)<\/b>Replaced out of date alarm <\/p>

03\/08\/2020 09:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45536","activity_ticket_id":"45116","ticket_reference":"HDT46197","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - To be rescheduled ","ticket_address_1":"Flat 1, 28\/30 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/20","activity_end":"2020-07-30 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54915","activity_notes":"To carry out compliance testing - FOR 30TH JULY ","activity_timesheet":"1","ticket_notes_combined":"

03\/08\/2020 09:16 (jane)<\/b>Replaced out of date alarm <\/p>

03\/08\/2020 09:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45537","activity_ticket_id":"45117","ticket_reference":"HDT46198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water - FOR TODAY ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/20","activity_end":"2020-07-27 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54916","activity_notes":"No hot water - FOR TODAY ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2020 16:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45538","activity_ticket_id":"45118","ticket_reference":"HDT46199","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Gutters and gullies to be checked on Wednesday morning and also the basement drains ","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/07\/20","activity_end":"2020-07-27 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54917","activity_notes":"Can we have the above building checked out in regards to the gutters\/gulleys on Wednesday morning please and also the basement drains cleaned as there has been some issues with slow running. ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2020 11:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45539","activity_ticket_id":"45123","ticket_reference":"HDT46204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Reporting a leak coming from their kitchen sink, Please attend straight away to help resolve this. ","ticket_address_1":"Flat 2, 13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/20","activity_end":"2020-07-28 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54918","activity_notes":" Reporting a leak coming from their kitchen sink, Please attend straight away to help resolve this. ","activity_timesheet":"1","ticket_notes_combined":"

28\/07\/2020 14:14 (jane )<\/b>(Ticket Closed)<\/p>

29\/07\/2020 09:10 (jane)<\/b>Double inlet appliance trap, jubliee hose clip<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45540","activity_ticket_id":"45110","ticket_reference":"HDT46191","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"12-14 Hill Street - Roof and gutter clearance - JH\/JH\/12935","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/07\/20","activity_end":"2020-07-28 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54919","activity_notes":"To allow for a 4 monthly gutter\/drain clearance including clearance of internal drains that runs along the inside of the loft space, leaving all clear and flowing freely on completion","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2020 10:03 (jane)<\/b>Attending Wednesday afternoon <\/p>

29\/07\/2020 16:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45541","activity_ticket_id":"45124","ticket_reference":"HDT46205","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To carry out PAT testing to various sites - FOR WEDNESDAY MORNING ","ticket_address_1":"Various Sites as discussed ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/20","activity_end":"2020-07-28 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54920","activity_notes":"To carry out PAT testing to various sites - FOR WEDNESDAY MORNING ","activity_timesheet":"1","ticket_notes_combined":"

03\/08\/2020 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45542","activity_ticket_id":"45127","ticket_reference":"HDT46208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13595 - Flat 2, 17a Tavistock Street","ticket_address_1":"Flat 2, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/07\/20","activity_end":"2020-07-28 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54921","activity_notes":"Bathroom To carry out preparation works and redecorate bathroomBedroomTo make good and touch up walls where marked Kitchen loungeTo prepare and touch up walls to kitchen\/loungeTo paint wall above kitchen cupboards","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2020 10:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45543","activity_ticket_id":"45101","ticket_reference":"HDT46182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - we are currently carrying out pre-tenancy works here - VACANT ","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"28\/07\/20","activity_end":"2020-07-28 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54922","activity_notes":"To carry out fixed wiring test - we are currently carrying out pre-tenancy works here ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 11:59 (jane)<\/b>Attending on Monday 3rd August <\/p>

04\/08\/2020 11:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45544","activity_ticket_id":"45108","ticket_reference":"HDT46189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - Vacant property ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"28\/07\/20","activity_end":"2020-07-28 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54923","activity_notes":"To carry out fixed wiring test - Vacant property ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 12:01 (jane)<\/b>Attending on Monday 3rd August <\/p>

04\/08\/2020 10:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45545","activity_ticket_id":"45100","ticket_reference":"HDT46181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - due on 25th August, to arrange a date before then - VACANT PROPERTY ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"28\/07\/20","activity_end":"2020-07-28 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54924","activity_notes":"To carry out fixed wiring test - due on 25th August, to arrange a date before then ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 12:04 (jane)<\/b>Attending on Tuesday 4th August <\/p>

06\/08\/2020 10:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45546","activity_ticket_id":"45099","ticket_reference":"HDT46180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - due on 25th August, to arrange a date before then ","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"28\/07\/20","activity_end":"2020-07-28 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54925","activity_notes":"To carry out fixed wiring test - due on 25th August, to arrange a date before then ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 12:07 (jane)<\/b>FOR TUESDAY 4TH AUGUST, AWAITING ACCESS CONFIRMATION <\/p>

06\/08\/2020 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45547","activity_ticket_id":"45098","ticket_reference":"HDT46179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - due on 25th August, to arrange a date before then ","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"28\/07\/20","activity_end":"2020-07-28 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54926","activity_notes":"To carry out fixed wiring test - due on 25th August, to arrange a date before then ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 12:07 (jane)<\/b>FOR TUESDAY 4TH AUGUST, AWAITING ACCESS CONFIRMATION <\/p>

06\/08\/2020 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45548","activity_ticket_id":"45129","ticket_reference":"HDT46210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Large Antenna on roof has broken ","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 0AW","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"28\/07\/20","activity_end":"2020-07-28 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54927","activity_notes":"Large Antenna on roof has broken ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45549","activity_ticket_id":"45130","ticket_reference":"HDT46211","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13629 - Flat 12, 27 Slingsy Place ","ticket_address_1":"Flat 12, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/07\/20","activity_end":"2020-07-28 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54928","activity_notes":"To remove all hooks from 5No of walls, make good and redecorate to match existing ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2020 08:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45550","activity_ticket_id":"45131","ticket_reference":"HDT46212","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13630 - Flat 2, 27 Slingsby Place","ticket_address_1":"Flat 2, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/20","activity_end":"2020-07-28 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54929","activity_notes":"To supply and fit new door lock mechanism to above to match existing, commission, test and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 16:40 (jane)<\/b>Requested if we can attend tomorrow between 12 and 1pm<\/p>

30\/07\/2020 10:26 (jane)<\/b>Locksmith attending on Friday afternoon <\/p>

31\/07\/2020 15:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45551","activity_ticket_id":"45133","ticket_reference":"HDT46214","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Monthly emergency lighting testing to various units ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/20","activity_end":"2020-07-28 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54930","activity_notes":"Monthly emergency lighting testing to various units ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2020 14:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45552","activity_ticket_id":"45134","ticket_reference":"HDT46215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dampness and leaking pipes","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/20","activity_end":"2020-07-28 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54931","activity_notes":"Dampness in the wall is at the back of the ground floor area, where the wall is adjoining the two stair wells and theSante Nata shop.The basement area is a follow up, as I was concerned that any leaking pipes directly over our electric fuse box could be a health and safety hazard","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2020 13:54 (jane)<\/b>Following inspection today we would recommend an access panel is made in the carcass of the kitchen to see if the sink is leaking down into the basement causing the damp <\/p>

04\/08\/2020 16:21 (jane)<\/b>Works have been agreed and booked in for Friday 7th August <\/p>

10\/08\/2020 14:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45553","activity_ticket_id":"45007","ticket_reference":"HDT46088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing only - 21ST JULY ","ticket_address_1":"Flat 1, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/20","activity_end":"2020-07-28 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54932","activity_notes":"To carry out PAT testing only - 21ST JULY ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2020 13:37 (jane )<\/b>(Ticket Closed)<\/p>

28\/07\/2020 16:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2020 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45554","activity_ticket_id":"45135","ticket_reference":"HDT46216","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH AUGUST ","ticket_address_1":"Flat 6, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/20","activity_end":"2020-08-04 09:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54933","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2020 11:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45555","activity_ticket_id":"45135","ticket_reference":"HDT46216","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH AUGUST ","ticket_address_1":"Flat 6, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/20","activity_end":"2020-08-04 09:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54934","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

04\/08\/2020 11:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45556","activity_ticket_id":"45136","ticket_reference":"HDT46217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH AUGUST ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/20","activity_end":"2020-08-04 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54935","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2020 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45557","activity_ticket_id":"45136","ticket_reference":"HDT46217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH AUGUST ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/20","activity_end":"2020-08-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54936","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

04\/08\/2020 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45558","activity_ticket_id":"45137","ticket_reference":"HDT46218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH AUGUST ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/20","activity_end":"2020-08-04 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54937","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2020 11:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45559","activity_ticket_id":"45137","ticket_reference":"HDT46218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH AUGUST ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/20","activity_end":"2020-08-04 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54938","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

04\/08\/2020 11:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45560","activity_ticket_id":"45138","ticket_reference":"HDT46219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH AUGUST ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/20","activity_end":"2020-08-04 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54939","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2020 11:38 (jane )<\/b>(Ticket Closed)<\/p>

05\/08\/2020 09:35 (jane)<\/b>Replaced 2 x 9v batteries <\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45561","activity_ticket_id":"45138","ticket_reference":"HDT46219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH AUGUST ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/20","activity_end":"2020-08-04 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54940","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

04\/08\/2020 11:38 (jane )<\/b>(Ticket Closed)<\/p>

05\/08\/2020 09:35 (jane)<\/b>Replaced 2 x 9v batteries <\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45562","activity_ticket_id":"45139","ticket_reference":"HDT46220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 17TH AUGUST AFTER 1PM ","ticket_address_1":"Flat 5.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/08\/20","activity_end":"2020-08-17 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54941","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 15:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45563","activity_ticket_id":"45139","ticket_reference":"HDT46220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 17TH AUGUST AFTER 1PM ","ticket_address_1":"Flat 5.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/20","activity_end":"2020-08-17 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54942","activity_notes":"To carry out compliance testing - FOR 4TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2020 15:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45564","activity_ticket_id":"45140","ticket_reference":"HDT46221","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 17TH AUGUST ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/20","activity_end":"2020-08-17 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54943","activity_notes":"To carry out pre-tenancy checks - FOR 17TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45565","activity_ticket_id":"45141","ticket_reference":"HDT46222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to further blockage in the basement area ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/20","activity_end":"2020-07-29 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54944","activity_notes":"To attend to further blockage in the basement area ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 13:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45566","activity_ticket_id":"45141","ticket_reference":"HDT46222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to further blockage in the basement area ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54945","activity_notes":"To attend to further blockage in the basement area ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 13:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45567","activity_ticket_id":"45143","ticket_reference":"HDT46224","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace shower cartridge ","ticket_address_1":"Flat C, 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/20","activity_end":"2020-07-29 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54946","activity_notes":"To replace shower cartridge ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2020 11:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45568","activity_ticket_id":"45144","ticket_reference":"HDT46225","ticket_client":"1471","client_name":"Bills Restaurant","ticket_title":"To move 1No x light for filming purposes - urgent ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/20","activity_end":"2020-07-29 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54947","activity_notes":"To move 1No x light for filming purposes - urgent ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2020 15:11 (jane)<\/b>Temporary move light fitting for filming purposes, to return Thursday morning to move back Plus fix 3 hand sanitiser units to wall<\/p>

30\/07\/2020 09:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45569","activity_ticket_id":"45146","ticket_reference":"HDT46227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet leaking when flushed ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/20","activity_end":"2020-07-29 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54948","activity_notes":"Toilet leaking when flushed ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 09:46 (jane)<\/b>Replaced parts to toilet cistern, need to return to replace silicone and paint panel <\/p>

11\/08\/2020 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45570","activity_ticket_id":"45147","ticket_reference":"HDT46228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a box\/socket in the common parts.","ticket_address_1":"28a Lisle Street Common Parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/20","activity_end":"2020-07-29 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54949","activity_notes":"To investigate a box\/socket in the common parts.There was a strange ticking sound coming from the box just inside of 28A Lisle common parts door. ","activity_timesheet":"1","ticket_notes_combined":"

29\/07\/2020 14:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45571","activity_ticket_id":"45148","ticket_reference":"HDT46229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and check smoke alarms - NEW TENANT MOVES IN ON 31ST JULY ","ticket_address_1":"Flat 2, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/20","activity_end":"2020-07-29 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54950","activity_notes":"To carry out PAT testing and check smoke alarms - NEW TENANT MOVES IN ON 31ST JULY ","activity_timesheet":"1","ticket_notes_combined":"

31\/07\/2020 10:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45572","activity_ticket_id":"45149","ticket_reference":"HDT46230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and check smoke alarms and put up a blind ","ticket_address_1":"Flat 4, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/20","activity_end":"2020-08-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54951","activity_notes":"To carry out PAT testing and check smoke alarms ","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2020 14:08 (jane)<\/b>For Wednesday at 9am, tenant will give access <\/p>

19\/08\/2020 12:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45573","activity_ticket_id":"45150","ticket_reference":"HDT46231","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/13634 - Argos Distribution, Basildon, SS14 #888518782 ","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/07\/20","activity_end":"2020-07-29 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54952","activity_notes":"Flooring repairs ","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2020 08:57 (jane)<\/b>Programmed in works for September 7th and 8th <\/p>

07\/10\/2020 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45574","activity_ticket_id":"45153","ticket_reference":"HDT46234","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Push button flusher to toilet broken ","ticket_address_1":"2nd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/20","activity_end":"2020-07-29 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54953","activity_notes":"Push button flusher to toilet broken Greg : 07810 090 000","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2020 15:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45575","activity_ticket_id":"45154","ticket_reference":"HDT46235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and check alarms - To attend the same time as looking at the toilet ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/20","activity_end":"2020-07-29 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54954","activity_notes":"To carry out PAT testing and check alarms - To attend the same time as looking at the toilet ","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2020 10:57 (jane )<\/b>(Ticket Closed)<\/p>

03\/08\/2020 09:01 (jane)<\/b>Replaced out of date smoke alarm <\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45576","activity_ticket_id":"45155","ticket_reference":"HDT46236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power to fire escape top floor is out - FOR TUESDAY AFTERNOON","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/08\/20","activity_end":"2020-08-04 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54955","activity_notes":"The power to the fire escape seems to be out, can we attend and take a look at this? I believe the cable powering this runs into 17 catherine which is not ideal but the fuses in that property might need to be checked. IF it is not a fuse can we look into requiring this into the power of 17 Catherine","activity_timesheet":"1","ticket_notes_combined":"

31\/07\/2020 15:21 (jane)<\/b>To remove maglock and supply and fit new deadlock and remove signs <\/p>

31\/07\/2020 15:21 (jane)<\/b>For Tuesday afternoon <\/p>

04\/08\/2020 13:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45577","activity_ticket_id":"45152","ticket_reference":"HDT46233","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To investigate overflow running into rear light-well - Need notice as access needs to be arranged to Flat C ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/07\/20","activity_end":"2020-07-30 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54956","activity_notes":"To investigate overflow running into rear light-well - Need notice as access needs to be arranged to Flat C ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2020 15:51 (jane)<\/b>Unable to access cistern, to re attend Friday after 2pm<\/p>

31\/07\/2020 15:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45578","activity_ticket_id":"45151","ticket_reference":"HDT46232","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13632 - Flat 4, 27 Slingsby Place ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/20","activity_end":"2020-07-30 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54957","activity_notes":"Decorating, flooring works and lights ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 15:29 (jane)<\/b>Replace blown lamps and ordered ballast for light in bathroom<\/p>

13\/08\/2020 13:03 (jane)<\/b>Part to be fitted today <\/p>

17\/11\/2020 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45579","activity_ticket_id":"45151","ticket_reference":"HDT46232","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13632 - Flat 4, 27 Slingsby Place ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54958","activity_notes":"Decorating, flooring works and lights ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 15:29 (jane)<\/b>Replace blown lamps and ordered ballast for light in bathroom<\/p>

13\/08\/2020 13:03 (jane)<\/b>Part to be fitted today <\/p>

17\/11\/2020 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45580","activity_ticket_id":"45151","ticket_reference":"HDT46232","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13632 - Flat 4, 27 Slingsby Place ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/07\/20","activity_end":"2020-07-30 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54959","activity_notes":"Decorating, flooring works and lights ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 15:29 (jane)<\/b>Replace blown lamps and ordered ballast for light in bathroom<\/p>

13\/08\/2020 13:03 (jane)<\/b>Part to be fitted today <\/p>

17\/11\/2020 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45581","activity_ticket_id":"45132","ticket_reference":"HDT46213","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13467 - 138 Long Acre - Invoice direct - No PO required ","ticket_address_1":"138 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/20","activity_end":"2020-07-30 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54960","activity_notes":"To allow for a qualified electrician to attend the above site and carry out the safe isolation and removal of defective light fittings following a 3 hour emergency light test, supply and install new fittings, connect, test and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2020 13:04 (jane)<\/b>Part due in today, to be fitted on 13th August <\/p>

14\/08\/2020 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45582","activity_ticket_id":"45122","ticket_reference":"HDT46203","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13466 - 3 Slingsby Place - To be invoiced direct - No PO required ","ticket_address_1":"3 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/20","activity_end":"2020-07-30 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54961","activity_notes":"To allow for a qualified electrician to attend the above site and carry out the safe isolation and removal of defective light fittings following a 3 hour emergency light test, supply and install new fittings, connect, test and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2020 09:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45583","activity_ticket_id":"45121","ticket_reference":"HDT46202","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13465 - 9 Mercer Street - to be invoiced direct - No po required","ticket_address_1":"9 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/20","activity_end":"2020-07-30 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54962","activity_notes":"To allow for a qualified electrician to attend the above site and carry out the safe isolation and removal of defective light fittings following a 3 hour emergency light test, supply and install new fittings, connect, test and commission on completion","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45584","activity_ticket_id":"45156","ticket_reference":"HDT46237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate water supply","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/20","activity_end":"2020-07-30 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54963","activity_notes":"To isolate water supply ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2020 12:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45585","activity_ticket_id":"45125","ticket_reference":"HDT46206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove all sanitiser units from Opera Quarter and keep two of the best units and strip all the other units for spare parts ","ticket_address_1":"Opera Quarter Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/20","activity_end":"2020-07-30 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54964","activity_notes":"To remove all sanitiser units from Opera Quarter and keep two of the best units and store at Central Cross and strip all the other units for spare parts and again store parts at Central Cross","activity_timesheet":"1","ticket_notes_combined":"

31\/07\/2020 14:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45586","activity_ticket_id":"45119","ticket_reference":"HDT46200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cycle store - To repair the door lock in the basement.","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/20","activity_end":"2020-07-30 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54965","activity_notes":"Cycle store - To repair the door lock in the basement.","activity_timesheet":"1","ticket_notes_combined":"

31\/07\/2020 14:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45587","activity_ticket_id":"45157","ticket_reference":"HDT46238","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush not working ","ticket_address_1":"Flat 4, 25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/20","activity_end":"2020-07-30 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54966","activity_notes":"The last plumber that came said that if the previous fix didnt resolve it they would replace the entire unit. I assume this is the cistern rather than the toilet itself. ","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2020 11:03 (jane)<\/b>Provisionally booked for Monday 3rd August <\/p>

03\/08\/2020 15:10 (jane)<\/b>Tenant is shielding and would like to speak to the plumber before anyone attends, plumber is calling the tenant tomorrow <\/p>

05\/08\/2020 11:56 (jane)<\/b>Tenant is allowing access on Friday morning <\/p>

07\/08\/2020 15:52 (jane )<\/b>(Ticket Closed)<\/p>

12\/08\/2020 12:31 (jane)<\/b>Re-built toilet system, changing all components <\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45588","activity_ticket_id":"45095","ticket_reference":"HDT46176","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To plane down lounge door following carpet replacement ","ticket_address_1":"Top Floor Flat, 111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/20","activity_end":"2020-07-31 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54967","activity_notes":"To plane down lounge door following carpet replacement ","activity_timesheet":"1","ticket_notes_combined":"

30\/07\/2020 13:24 (jane)<\/b>Attending at 8am on Friday <\/p>

31\/07\/2020 09:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45589","activity_ticket_id":"45158","ticket_reference":"HDT46239","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked shower ","ticket_address_1":"Flat A, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/07\/20","activity_end":"2020-07-30 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54968","activity_notes":"Blocked shower ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2020 15:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45590","activity_ticket_id":"45159","ticket_reference":"HDT46240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To switch water back on and flush through ","ticket_address_1":"Flat 1, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/20","activity_end":"2020-07-30 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54969","activity_notes":"To switch water back on and flush through ","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2020 14:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45591","activity_ticket_id":"45160","ticket_reference":"HDT46241","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To assist with a shut down from UKPN - This will be from 11.30pm Monday night 3rd August. Until 6am on Tuesday the 4th August ","ticket_address_1":"11-14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/20","activity_end":"2020-08-04 05:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54970","activity_notes":"To assist with a shut down from UKPN - This will be from 11.30pm Monday night 3rd August. Until 6am on Tuesday the 4th August ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2020 09:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45592","activity_ticket_id":"45112","ticket_reference":"HDT46193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To fill in the missing glass piece to the paving lights at Pizza Piazza.","ticket_address_1":"35 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/20","activity_end":"2020-07-30 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54971","activity_notes":" To fill in the missing glass piece to the paving lights at Pizza Piazza.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 15:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45593","activity_ticket_id":"45126","ticket_reference":"HDT46207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The access panel to the buildings fuses is broken next to the front door","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/20","activity_end":"2020-07-30 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54972","activity_notes":"The access panel to the buildings fuses is broken next to the front door","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 15:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45594","activity_ticket_id":"45078","ticket_reference":"HDT46159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of pre-tenancy works - The marked mirrors in both bathrooms need replacing.","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/07\/20","activity_end":"2020-07-30 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54973","activity_notes":"To carry out list of pre-tenancy works - The marked mirrors in both bathrooms need replacing.1 Walls are flats generally marked and could do with repainting ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 10:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45595","activity_ticket_id":"45078","ticket_reference":"HDT46159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of pre-tenancy works - The marked mirrors in both bathrooms need replacing.","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54974","activity_notes":"To carry out list of pre-tenancy works - The marked mirrors in both bathrooms need replacing.FOR TUESDAY Bathroom3 Grout between floor tiles coming out and needs replacing4 Bottom of shower door needs re-securing5 Grout between tiles in shower cubicle needs cleaningKitchen lounge7 Fridge door not closing correctly needs Realigning8 Cord to blind needs re-fixing9 Dishwasher door loose and oven10 Silicone needs replacing to worktop and corner joist needs repairing to worktop11 Radiator pipes, missing capsBedroom oneEnsuite bathroom13 Silicone round bath needs re-doing14 Bottom edge of mirrors to mirror cabinets markedBedroom two16 Cords to both blinds need repairingPipe floor covering is missing","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 10:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45596","activity_ticket_id":"45078","ticket_reference":"HDT46159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out list of pre-tenancy works - The marked mirrors in both bathrooms need replacing.","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/20","activity_end":"2020-07-30 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54975","activity_notes":"To carry out list of pre-tenancy works - The marked mirrors in both bathrooms need replacing.2 All smoke detector batteries need replacing throughoutKitchen lounge6 Dimmer switch button missingBedroom one12 Light switch on wall to ensuite bathroom broken15 Extractor fan not workingBedroom two17 Wardrobe lights staying on","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 10:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45597","activity_ticket_id":"45128","ticket_reference":"HDT46209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - Decorating works gone to quote ","ticket_address_1":"Flat 2, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/20","activity_end":"2020-07-30 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54976","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2020 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45598","activity_ticket_id":"45161","ticket_reference":"HDT46242","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bottom lock of the entrance door need fixing as we are unable to lock and unlock it FOR TOMORROW MORNING ","ticket_address_1":"Astoria House, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1`","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/20","activity_end":"2020-07-30 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54977","activity_notes":"Bottom lock of the entrance door need fixing as we are unable to lock and unlock it.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 09:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45599","activity_ticket_id":"45120","ticket_reference":"HDT46201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To jet wash the decking on the terrace ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/08\/20","activity_end":"2020-08-21 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54978","activity_notes":"To jet wash the decking on the terrace To give the client some dates ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 09:55 (jane)<\/b>Access for Friday 7th August <\/p>

05\/08\/2020 13:41 (jane)<\/b>Re-arranged for Friday 14th August <\/p>

13\/08\/2020 10:04 (jane)<\/b>Provisionally re-booked for Friday 21st August <\/p>

17\/08\/2020 14:51 (jane)<\/b>Family emergency - re-arranged for Friday 28th August <\/p>

02\/09\/2020 09:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45600","activity_ticket_id":"45142","ticket_reference":"HDT46223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works to be actioned - New tenant ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/20","activity_end":"2020-07-30 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54979","activity_notes":"A few holes in the wooden floors in the living roomElectric cable without protection in bathroom middle roomShower in main bathroom floods after 5 secondsMaster bathroomWood is split & its either stained or dirty in master bathroomPlastic cover in fridge is brokenHoles in the kitchen unitKitchenQooker hot water tap does not workDoor bell does not work (at the door on 4th floor)Can we check if this was a doorbell M J Mapp provided or something left by the last tenantBroken door stopper in 2nd bed room While at 77 St martins Lane can you please look at the post boxes and see what options we have to make these more secure or do we require new ones? ATM they are very open ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 15:29 (jane)<\/b>New butter compartment on order for fridge freezer <\/p>

06\/08\/2020 16:48 (jane)<\/b>updated client :We have attended to all the remedial works as to list provided and repaired, there are some outstanding issues though as below:We have a butter tray for the fridge, tray for the dishwasher and glass shelf for the guest bathroom, on order.With regards to the wooden flooring, the tenant is referring to the knots in the wooden flooring as to photographs below, there is very limited options that can be done with this unfortunately.There is a tiny hole in the pre-finished panel to the kitchen (to image below) and also the veneer is perished to the bathroom cabinet, (please see image), again limited options with regards to these<\/p>

11\/08\/2020 14:41 (jane)<\/b>Dishwasher crockery tray on order <\/p>

14\/08\/2020 15:27 (jane)<\/b>Attending on Monday afternoon to fit new dishwasher tray <\/p>

17\/08\/2020 13:06 (jane)<\/b>We have attended to all the remedial works as to list provided and repaired and replaced dishwasher cockery tray and butter dish in fridge <\/p>

19\/08\/2020 09:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45601","activity_ticket_id":"45162","ticket_reference":"HDT46243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached - Redecs gone to quote ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/20","activity_end":"2020-07-31 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54980","activity_notes":"To carry out pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 14:46 (jane)<\/b>Carried out pre-tenancy check list and issued to client for approval <\/p>

11\/08\/2020 15:28 (jane)<\/b>Replaced smoke and heat alarm Repaired wiring fault to lights in bedroom Refixed switch panel in kitchen<\/p>

17\/08\/2020 16:25 (jane)<\/b>2No x white wooden venetian blinds on order <\/p>

18\/08\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 13:16 (jane)<\/b>New kitchen door on order, expected in 4th September <\/p>

24\/08\/2020 14:26 (jane)<\/b>integrated kitchen door and fridge parts on order <\/p>

03\/09\/2020 15:33 (jane)<\/b>Awaiting a freezer compartment door bracket to complete.<\/p>

08\/09\/2020 12:07 (jane)<\/b>Awaiting integrated door <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45602","activity_ticket_id":"45163","ticket_reference":"HDT46244","ticket_client":"1961","client_name":"August Equity","ticket_title":"3 x lights need replacing across the main office and kitchen.","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/20","activity_end":"2020-07-31 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54981","activity_notes":"3 x lights need replacing across the main office and kitchen.","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2020 09:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45603","activity_ticket_id":"44869","ticket_reference":"HDT45950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13557 - 2nd Floor Flat, 21a Newport Court ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/07\/20","activity_end":"2020-07-31 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54982","activity_notes":"New flooring ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2020 16:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45604","activity_ticket_id":"45032","ticket_reference":"HDT46113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13594 - Flat 3, 37-38 Gerrard Street ","ticket_address_1":"Flat 3, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/20","activity_end":"2020-07-31 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54983","activity_notes":"New Tap and blinds ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2020 10:15 (jane)<\/b>Blind on order <\/p>

29\/07\/2020 10:43 (jane)<\/b>New tap has been fitted <\/p>

31\/07\/2020 11:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45605","activity_ticket_id":"45164","ticket_reference":"HDT46245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13639 - Flat 2, 15 Tavistock Street ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/20","activity_end":"2020-07-31 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54984","activity_notes":"To supply and fit new 24 hour time clock to immersion cylinder, commission, test and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 16:43 (jane)<\/b>Have requested for Thursday afternoon to fit the new time clock <\/p>

19\/08\/2020 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45606","activity_ticket_id":"45165","ticket_reference":"HDT46246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in the common parts.","ticket_address_1":"36-38 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/20","activity_end":"2020-07-31 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54985","activity_notes":"To replace blown lamps in the common parts.","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45607","activity_ticket_id":"45166","ticket_reference":"HDT46247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower drain blocked ","ticket_address_1":"2nd Floor Flat, 24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/07\/20","activity_end":"2020-07-31 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54986","activity_notes":"Shower drain blocked ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45608","activity_ticket_id":"45167","ticket_reference":"HDT46248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/20","activity_end":"2020-08-03 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54987","activity_notes":"To carry out ITC checks for Monday ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 13:17 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

07\/08\/2020 15:07 (jane)<\/b>Ordered lamps for wardrobe lights<\/p>

11\/08\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>

24\/09\/2020 14:10 (jane)<\/b>Repaired basin waste <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45609","activity_ticket_id":"45168","ticket_reference":"HDT46249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To change lock to door ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/20","activity_end":"2020-07-31 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54988","activity_notes":"To change lock to door ","activity_timesheet":"1","ticket_notes_combined":"

03\/08\/2020 09:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45610","activity_ticket_id":"45155","ticket_reference":"HDT46236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power to fire escape top floor is out - FOR TUESDAY AFTERNOON","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/20","activity_end":"2020-08-04 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54989","activity_notes":"The power to the fire escape seems to be out, can we attend and take a look at this? I believe the cable powering this runs into 17 catherine which is not ideal but the fuses in that property might need to be checked. IF it is not a fuse can we look into requiring this into the power of 17 Catherine","activity_timesheet":"1","ticket_notes_combined":"

31\/07\/2020 15:21 (jane)<\/b>To remove maglock and supply and fit new deadlock and remove signs <\/p>

31\/07\/2020 15:21 (jane)<\/b>For Tuesday afternoon <\/p>

04\/08\/2020 13:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45611","activity_ticket_id":"45169","ticket_reference":"HDT46250","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"issue with hot tap in the bathroom and shower tray isn't draining ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/20","activity_end":"2020-07-31 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54990","activity_notes":"the hot the tap replaced on the r\/h sink in the main bathroom. The plumber who installed the tap , placed it on the wrong way around, but it was still functional until now. Could someone have a look at this please because its starting to become unusable? Additionally, Ive noticed this week that the shower tray isnt draining like it use to, so if this can be looked at too ","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2020 15:09 (jane)<\/b>Attending to today via keys <\/p>

04\/08\/2020 10:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45612","activity_ticket_id":"45170","ticket_reference":"HDT46251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13549 - 5 Gerrard Street - First Floor ","ticket_address_1":"5 Gerrard Street - First Floor ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/07\/20","activity_end":"2020-07-31 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54991","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2020 10:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45613","activity_ticket_id":"45171","ticket_reference":"HDT46252","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door will not close - FOR TODAY ","ticket_address_1":"25 Luxborough Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/20","activity_end":"2020-07-31 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54992","activity_notes":"call out asap to the above as the door closer has lost all its pressure and the residents are concerned the door will not close properly","activity_timesheet":"1","ticket_notes_combined":"

03\/08\/2020 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45614","activity_ticket_id":"45172","ticket_reference":"HDT46253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To proceed with the repairs as outlined in the Ticket Report attached - redecoration works gone to quote ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/20","activity_end":"2020-08-03 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54993","activity_notes":"To carry out pre-tenancy checks - Flat is vacant ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 14:55 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

06\/08\/2020 09:37 (jane)<\/b>Replaced heater alone Replaced blown tubes in main room Replaced light fitting in bathroom<\/p>

06\/08\/2020 12:50 (jane)<\/b>Bath taps gone to quote <\/p>

07\/08\/2020 10:14 (jane)<\/b>Cleared rubbish associated with this job from under the stairs in the common area and disposed off.<\/p>

11\/09\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>

18\/09\/2020 11:03 (jane)<\/b>Snagging item, issue with loose handrail <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45615","activity_ticket_id":"45173","ticket_reference":"HDT46254","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak to be coming from down pipes at rear of property ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/08\/20","activity_end":"2020-08-03 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54994","activity_notes":"To investigate a leak to be coming from down pipes at rear of property ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2020 09:02 (jane)<\/b>Leak investigation, client to arrange further access<\/p>

10\/08\/2020 16:23 (jane)<\/b>Re-attending on Tuesday 11th August <\/p>

12\/08\/2020 09:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45616","activity_ticket_id":"45174","ticket_reference":"HDT46255","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13540 - 39 Earlham Street - Redecoration works only ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/08\/20","activity_end":"2020-08-03 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54995","activity_notes":"Redecoration works only ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2020 11:19 (jane)<\/b>Programming in for Saturday 8th August <\/p>

10\/08\/2020 08:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45617","activity_ticket_id":"45176","ticket_reference":"HDT46257","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on a few lights that's not working in the common parts.","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/20","activity_end":"2020-08-03 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54996","activity_notes":"To check on a few lights that's not working in the common parts.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 10:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45618","activity_ticket_id":"45177","ticket_reference":"HDT46258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace 4 code combination padlock and missing Redlam tube on fire door ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/20","activity_end":"2020-08-03 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54997","activity_notes":"Please raise wo for Reddan to replace 4 code combination padlock & missing Redlam ceramtube on fire door rear of 52 SAPadlock combination to be set to 2121. We have replacement ceramtube in our office Key needed for access is 38 B4","activity_timesheet":"1","ticket_notes_combined":"

04\/08\/2020 13:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45619","activity_ticket_id":"45178","ticket_reference":"HDT46259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as to attached Ticket Report - could you please check in the tenant manual if the tenant's passport is in there","ticket_address_1":"Flat 4, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/20","activity_end":"2020-08-03 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54998","activity_notes":"To carry out inter-tenancy checks and take meter readings ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2020 12:47 (jane)<\/b>Submitted report to client for approval <\/p>

21\/08\/2020 08:44 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 14:44 (jane)<\/b>Frozen food container on order <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45620","activity_ticket_id":"45179","ticket_reference":"HDT46260","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : Shower & sink issue with drainage.- TENANT IS HOME FOR ACCESS ","ticket_address_1":"Flat B, 39a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/08\/20","activity_end":"2020-08-03 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"54999","activity_notes":"Tenant reported : Shower & sink issue with drainage.- TENANT IS HOME FOR ACCESS ","activity_timesheet":"1","ticket_notes_combined":"

04\/08\/2020 09:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45621","activity_ticket_id":"45030","ticket_reference":"HDT46111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - apart from removing furniture, and the cracked floor and basin can be left","ticket_address_1":"Flat 5, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/08\/20","activity_end":"2020-08-03 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55000","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - apart from removing furniture, and the cracked floor and basin can be left","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2020 10:28 (jane)<\/b>Velux controller on order <\/p>

03\/08\/2020 15:04 (jane)<\/b>Removed sash for repairs, boarded up window void temporary.<\/p>

10\/09\/2020 14:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45622","activity_ticket_id":"45181","ticket_reference":"HDT46262","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13641 - 31 Nottingham Place - Common Parts ","ticket_address_1":"31 Nottingham Place - Common Parts ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/08\/20","activity_end":"2020-08-03 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55001","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2020 09:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45623","activity_ticket_id":"45182","ticket_reference":"HDT46263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Track and trace of cylinders - RESCHEDULED FOR 19TH AUGUST - COLLECT KEYS FOR RESI APARTMENTS","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/20","activity_end":"2020-08-19 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55002","activity_notes":"to carry out a track and trace to cylinderslocated in the basement of the restaurant. They believe these serve the resi apartments.","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2020 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45624","activity_ticket_id":"45180","ticket_reference":"HDT46261","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate an issue with the shower as it is not draining properly - ACCESS VIA TENANT ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/08\/20","activity_end":"2020-08-03 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55003","activity_notes":"To investigate an issue with the shower as it is not draining properly. But when the toilet is flushed the water in the shower goes down.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 16:05 (jane)<\/b>Attending tomorrow morning, tenant will give access <\/p>

04\/08\/2020 11:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45625","activity_ticket_id":"45183","ticket_reference":"HDT46264","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate water supply, flush all outlets, check boilers and electrics are working fine - For 14th August - Tenant coming back on 15th","ticket_address_1":"Flat 3.1, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/20","activity_end":"2020-08-14 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55004","activity_notes":"To reinstate water supply, flush all outlets, check boilers and electrics are working fine - For 14th August - Tenant coming back on 15th","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2020 14:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45626","activity_ticket_id":"45183","ticket_reference":"HDT46264","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate water supply, flush all outlets, check boilers and electrics are working fine - For 14th August - Tenant coming back on 15th","ticket_address_1":"Flat 3.1, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/20","activity_end":"2020-08-14 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55005","activity_notes":"To reinstate water supply, flush all outlets, check boilers and electrics are working fine - For 14th August - Tenant coming back on 15th","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2020 14:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45627","activity_ticket_id":"45185","ticket_reference":"HDT46266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - FOR THURSDAY AT 3PM, TENANT WILL BE HOME ","ticket_address_1":"Flat 3, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/20","activity_end":"2020-08-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55006","activity_notes":"To carry out PAT testing - FOR THURSDAY AT 3PM, TENANT WILL BE HOME ","activity_timesheet":"1","ticket_notes_combined":"

06\/08\/2020 16:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45629","activity_ticket_id":"45186","ticket_reference":"HDT46267","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement kitchen taps ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/20","activity_end":"2020-08-04 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55008","activity_notes":"Replacement kitchen taps ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2020 14:24 (jane )<\/b>(Ticket Closed)<\/p>

19\/08\/2020 15:04 (jane)<\/b>Replaced tap insets and serviced taps <\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45630","activity_ticket_id":"45187","ticket_reference":"HDT46268","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13621 - Flat 6, 37-38 Gerrard Street ","ticket_address_1":"Flat 6, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/08\/20","activity_end":"2020-08-04 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55009","activity_notes":"Replacement oven ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2020 09:45 (jane)<\/b>Oven on order, expected in early part of next week <\/p>

07\/08\/2020 15:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45631","activity_ticket_id":"45188","ticket_reference":"HDT46269","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend on heating on constantly ","ticket_address_1":"Flat 2, 16 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/20","activity_end":"2020-08-04 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55010","activity_notes":"To attend on heating on constantly ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2020 09:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45632","activity_ticket_id":"45189","ticket_reference":"HDT46270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test - FOR 6TH AUGUST and change lock to flat door ","ticket_address_1":"Flat 4, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/20","activity_end":"2020-08-06 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55011","activity_notes":"PAT test - FOR 6TH AUGUST and change lock to flat door ","activity_timesheet":"1","ticket_notes_combined":"

06\/08\/2020 16:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45633","activity_ticket_id":"45142","ticket_reference":"HDT46223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works to be actioned - New tenant ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/20","activity_end":"2020-08-04 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55012","activity_notes":"Electric cable without protection in bathroom middle room (towel rail)Shower in main bathroom floods after 5 seconds Master bathroomQooker hot water tap does not work keys for access tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 15:29 (jane)<\/b>New butter compartment on order for fridge freezer <\/p>

06\/08\/2020 16:48 (jane)<\/b>updated client :We have attended to all the remedial works as to list provided and repaired, there are some outstanding issues though as below:We have a butter tray for the fridge, tray for the dishwasher and glass shelf for the guest bathroom, on order.With regards to the wooden flooring, the tenant is referring to the knots in the wooden flooring as to photographs below, there is very limited options that can be done with this unfortunately.There is a tiny hole in the pre-finished panel to the kitchen (to image below) and also the veneer is perished to the bathroom cabinet, (please see image), again limited options with regards to these<\/p>

11\/08\/2020 14:41 (jane)<\/b>Dishwasher crockery tray on order <\/p>

14\/08\/2020 15:27 (jane)<\/b>Attending on Monday afternoon to fit new dishwasher tray <\/p>

17\/08\/2020 13:06 (jane)<\/b>We have attended to all the remedial works as to list provided and repaired and replaced dishwasher cockery tray and butter dish in fridge <\/p>

19\/08\/2020 09:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45634","activity_ticket_id":"45196","ticket_reference":"HDT46277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13642 - Flat 5, 17 Catherine Street ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/08\/20","activity_end":"2020-08-04 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55013","activity_notes":"Repairs to electronic blinds ","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2020 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45635","activity_ticket_id":"43715","ticket_reference":"HDT44796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head and water ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/20","activity_end":"2020-08-24 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55014","activity_notes":"Lucie Tauveron reported that she is can't pull down the shower head cable & the water is too hot (Unable to turn it down).Recommended Solution: Engineer to attend site and fix issue.Lucy 07947 796 830 ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2020 15:30 (sandra)<\/b>called and no answer and no voicemail. <\/p>

17\/01\/2020 15:48 (sandra)<\/b>Monday before 11.30<\/p>

22\/01\/2020 14:19 (jane)<\/b>Appointment needs re-arranging, tenant was busy <\/p>

03\/02\/2020 08:17 (sandra)<\/b>asked for Tuesday between 9 - 11 am <\/p>

04\/02\/2020 14:58 (sandra)<\/b>Unblocked basin, new shower spares to be sourced<\/p>

13\/02\/2020 11:02 (sandra)<\/b>pictures sent to St Annes to source <\/p>

17\/02\/2020 09:36 (sandra)<\/b>ordered St Annes <\/p>

24\/02\/2020 09:44 (sandra)<\/b>access asked for Tuesday <\/p>

09\/03\/2020 12:23 (sandra)<\/b>emailed for access again. tenant and client <\/p>

23\/03\/2020 12:45 (sandra)<\/b>I have dismantled shower to replace cartridges, unfortunately I am unable to replace as tiles have been fitted too closely around shower (pictured). Tile specs will have to be traced as tiles will have to be removed to replace shower<\/p>

24\/03\/2020 09:17 (sandra)<\/b>Tiles to be sourced<\/p>

24\/03\/2020 09:17 (sandra)<\/b>Unblocked basin, new shower spares to be sourced<\/p>

29\/06\/2020 15:57 (jane)<\/b>Engineer has the three x shower cartridges on his vehicle <\/p>

18\/08\/2020 09:20 (jane)<\/b>Access via keys <\/p>

19\/08\/2020 12:20 (jane)<\/b>Attending on Monday 24th August to fit new shower parts <\/p>

28\/08\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45636","activity_ticket_id":"45035","ticket_reference":"HDT46116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all works as listed on pre-tenancy Ticket Report attached ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/08\/20","activity_end":"2020-08-04 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55015","activity_notes":"To carry out all works as listed on pre-tenancy Ticket Report attached ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45637","activity_ticket_id":"45197","ticket_reference":"HDT46278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace 2No x smoke alarms ","ticket_address_1":"Flat 6, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/20","activity_end":"2020-08-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55016","activity_notes":"To replace 2No x smoke alarms ","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2020 10:16 (jane)<\/b>Attending to on Tuesday 11th August at 10am <\/p>

13\/08\/2020 10:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45638","activity_ticket_id":"45172","ticket_reference":"HDT46253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To proceed with the repairs as outlined in the Ticket Report attached - redecoration works gone to quote ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/08\/20","activity_end":"2020-08-05 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55017","activity_notes":"2) Bath taps tarnished and unable to use diverter ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 14:55 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

06\/08\/2020 09:37 (jane)<\/b>Replaced heater alone Replaced blown tubes in main room Replaced light fitting in bathroom<\/p>

06\/08\/2020 12:50 (jane)<\/b>Bath taps gone to quote <\/p>

07\/08\/2020 10:14 (jane)<\/b>Cleared rubbish associated with this job from under the stairs in the common area and disposed off.<\/p>

11\/09\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>

18\/09\/2020 11:03 (jane)<\/b>Snagging item, issue with loose handrail <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45639","activity_ticket_id":"45172","ticket_reference":"HDT46253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To proceed with the repairs as outlined in the Ticket Report attached - redecoration works gone to quote ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55018","activity_notes":"To proceed with the repairs as outlined in the Ticket Report attached - redecoration works gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 14:55 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

06\/08\/2020 09:37 (jane)<\/b>Replaced heater alone Replaced blown tubes in main room Replaced light fitting in bathroom<\/p>

06\/08\/2020 12:50 (jane)<\/b>Bath taps gone to quote <\/p>

07\/08\/2020 10:14 (jane)<\/b>Cleared rubbish associated with this job from under the stairs in the common area and disposed off.<\/p>

11\/09\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>

18\/09\/2020 11:03 (jane)<\/b>Snagging item, issue with loose handrail <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45640","activity_ticket_id":"45167","ticket_reference":"HDT46248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/08\/20","activity_end":"2020-08-05 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55019","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard, if we can let him know when we are on site so he can collect ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 13:17 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

07\/08\/2020 15:07 (jane)<\/b>Ordered lamps for wardrobe lights<\/p>

11\/08\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>

24\/09\/2020 14:10 (jane)<\/b>Repaired basin waste <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45641","activity_ticket_id":"45167","ticket_reference":"HDT46248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55020","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard, if we can let him know when we are on site so he can collect ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 13:17 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

07\/08\/2020 15:07 (jane)<\/b>Ordered lamps for wardrobe lights<\/p>

11\/08\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>

24\/09\/2020 14:10 (jane)<\/b>Repaired basin waste <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45642","activity_ticket_id":"45172","ticket_reference":"HDT46253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To proceed with the repairs as outlined in the Ticket Report attached - redecoration works gone to quote ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/20","activity_end":"2020-08-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55021","activity_notes":"To proceed with the repairs as outlined in the Ticket Report attached - redecoration works gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 14:55 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

06\/08\/2020 09:37 (jane)<\/b>Replaced heater alone Replaced blown tubes in main room Replaced light fitting in bathroom<\/p>

06\/08\/2020 12:50 (jane)<\/b>Bath taps gone to quote <\/p>

07\/08\/2020 10:14 (jane)<\/b>Cleared rubbish associated with this job from under the stairs in the common area and disposed off.<\/p>

11\/09\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>

18\/09\/2020 11:03 (jane)<\/b>Snagging item, issue with loose handrail <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45643","activity_ticket_id":"45167","ticket_reference":"HDT46248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/20","activity_end":"2020-08-05 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55022","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard, if we can let him know when we are on site so he can collect ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 13:17 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

07\/08\/2020 15:07 (jane)<\/b>Ordered lamps for wardrobe lights<\/p>

11\/08\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>

24\/09\/2020 14:10 (jane)<\/b>Repaired basin waste <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45644","activity_ticket_id":"45190","ticket_reference":"HDT46271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - furniture can stay ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/08\/20","activity_end":"2020-08-05 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55023","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - furniture can stay ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45645","activity_ticket_id":"45190","ticket_reference":"HDT46271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - furniture can stay ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55024","activity_notes":"To carry out all pre-tenancy works as outlined in Ticket Report attached - furniture can stay ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 15:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45646","activity_ticket_id":"45184","ticket_reference":"HDT46265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works to carried out between 8th and 23rd August ","ticket_address_1":"Flat 2, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/08\/20","activity_end":"2020-08-05 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55025","activity_notes":"- repainting\/ refresh apartment ( there is also a small crack on a couple of walls)- replace\/repair the tap in the kitchen (it currently has a small leak)- replace the washing machine ( dryer doesn't work and has a horrible smell when it is on)- fix the mastic on the worktop above the oven- investigate the extractor fan above the stove it has very little suction - one of the door handles in the kitchen appears to have lost the threading for the screw and come loose ( if this could be fixed)- replace the shower head in the bathroom ( the current head is too large and heavy for the wall attachment)- the back windows need to be cleaned (they gather more dirt with all the extractors from the restaurants).","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2020 14:58 (jane)<\/b>Tap on order <\/p>

11\/08\/2020 12:16 (jane)<\/b>Cooker hood and washer dryer gone to quote Following inspection found windows to be clean <\/p>

13\/08\/2020 13:29 (jane)<\/b>Engineer has the new shower head ready to be fitted <\/p>

19\/08\/2020 12:57 (jane)<\/b>Appliance engineer attending to the extractor hood on Thursday <\/p>

25\/08\/2020 11:39 (jane)<\/b>New motor for cooker hood on order <\/p>

28\/08\/2020 15:30 (jane)<\/b>Cooker hood motor being fitted on Thursday afternoon of 3rd September <\/p>

04\/09\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45647","activity_ticket_id":"45184","ticket_reference":"HDT46265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works to carried out between 8th and 23rd August ","ticket_address_1":"Flat 2, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55026","activity_notes":"- repainting\/ refresh apartment ( there is also a small crack on a couple of walls)- replace\/repair the tap in the kitchen (it currently has a small leak)- replace the washing machine ( dryer doesn't work and has a horrible smell when it is on)- fix the mastic on the worktop above the oven- investigate the extractor fan above the stove it has very little suction - one of the door handles in the kitchen appears to have lost the threading for the screw and come loose ( if this could be fixed)- replace the shower head in the bathroom ( the current head is too large and heavy for the wall attachment)- the back windows need to be cleaned (they gather more dirt with all the extractors from the restaurants).","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2020 14:58 (jane)<\/b>Tap on order <\/p>

11\/08\/2020 12:16 (jane)<\/b>Cooker hood and washer dryer gone to quote Following inspection found windows to be clean <\/p>

13\/08\/2020 13:29 (jane)<\/b>Engineer has the new shower head ready to be fitted <\/p>

19\/08\/2020 12:57 (jane)<\/b>Appliance engineer attending to the extractor hood on Thursday <\/p>

25\/08\/2020 11:39 (jane)<\/b>New motor for cooker hood on order <\/p>

28\/08\/2020 15:30 (jane)<\/b>Cooker hood motor being fitted on Thursday afternoon of 3rd September <\/p>

04\/09\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45648","activity_ticket_id":"45198","ticket_reference":"HDT46279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove fridge from bin store","ticket_address_1":"Flat 2, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/20","activity_end":"2020-08-05 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55027","activity_notes":"To remove fridge from bin store","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 15:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45649","activity_ticket_id":"45184","ticket_reference":"HDT46265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works to carried out between 8th and 23rd August ","ticket_address_1":"Flat 2, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/08\/20","activity_end":"2020-08-05 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55028","activity_notes":"- repainting\/ refresh apartment ( there is also a small crack on a couple of walls)- replace\/repair the tap in the kitchen (it currently has a small leak)- replace the washing machine ( dryer doesn't work and has a horrible smell when it is on)- fix the mastic on the worktop above the oven- investigate the extractor fan above the stove it has very little suction - one of the door handles in the kitchen appears to have lost the threading for the screw and come loose ( if this could be fixed)- replace the shower head in the bathroom ( the current head is too large and heavy for the wall attachment)- the back windows need to be cleaned (they gather more dirt with all the extractors from the restaurants).","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2020 14:58 (jane)<\/b>Tap on order <\/p>

11\/08\/2020 12:16 (jane)<\/b>Cooker hood and washer dryer gone to quote Following inspection found windows to be clean <\/p>

13\/08\/2020 13:29 (jane)<\/b>Engineer has the new shower head ready to be fitted <\/p>

19\/08\/2020 12:57 (jane)<\/b>Appliance engineer attending to the extractor hood on Thursday <\/p>

25\/08\/2020 11:39 (jane)<\/b>New motor for cooker hood on order <\/p>

28\/08\/2020 15:30 (jane)<\/b>Cooker hood motor being fitted on Thursday afternoon of 3rd September <\/p>

04\/09\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45650","activity_ticket_id":"45199","ticket_reference":"HDT46280","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13477 - 7a Langley Street ","ticket_address_1":"7a Langley Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/20","activity_end":"2020-08-05 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55029","activity_notes":"To allow for a qualified electrical engineer to attend the above site out of normal working hours and carry out Portable Appliance Testing to all appliances throughout basement to third floor inclusive.Provide certification on completion.","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2020 13:02 (jane)<\/b>To be completed by next Wednesday 19th August <\/p>

21\/08\/2020 15:42 (jane)<\/b>Engineer returning on Tuesday 1st September <\/p>

04\/09\/2020 15:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45651","activity_ticket_id":"45200","ticket_reference":"HDT46281","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/13480 - 7a Langley Street ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/20","activity_end":"2020-08-05 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55030","activity_notes":"To allow for a qualified electrical engineer to attend the above site, out of normal working hours and carry out 3 hour emergency lighting test, provide certification on completion ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2020 15:20 (jane)<\/b>On going work <\/p>

19\/08\/2020 16:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45652","activity_ticket_id":"45195","ticket_reference":"HDT46276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as listed in Ticket Report attached ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/20","activity_end":"2020-08-17 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55031","activity_notes":"To carry out pre-tenancy checks and meter reads and PAT testing - FOR 17TH AUGUST - electrics in Commercial unit of Sagar ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 12:52 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

01\/09\/2020 12:59 (jane)<\/b>2 x kitchen doors and salad drawer on order <\/p>

16\/09\/2020 09:25 (jane)<\/b>Lights on order for roof terrace <\/p>

21\/09\/2020 13:23 (roy)<\/b>Replaced bulbs on terrace. Replaced fly lead to one unit. Water damaged.Clear blocked front gulley Please note Roof terrace skylight not opening. Battery box had been unplugged but this is faulty. Alan bypassed box but needs replacingPlease note. There are 14 floor roof terrace lights. 5 have been replaced but are nice and bright compared to the old lights. These are lit but are dieing . <\/p>

28\/10\/2020 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45653","activity_ticket_id":"45201","ticket_reference":"HDT46282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection - FOR THURSDAY MORNING - KEYS FOR ACCESS ","ticket_address_1":"Flat 1, 47-49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/20","activity_end":"2020-08-06 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55032","activity_notes":"To carry out gas safety inspection - FOR THURSDAY MORNING - KEYS FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2020 10:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45654","activity_ticket_id":"45202","ticket_reference":"HDT46283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection - FOR FIRST THING TOMORROW MORNING, PLEASE KNOCK ON THE DOOR OF THE FLAT ","ticket_address_1":"Flat 3, 47-49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/20","activity_end":"2020-08-06 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55033","activity_notes":"To carry out gas safety inspection - FOR FIRST THING TOMORROW MORNING, PLEASE KNOCK ON THE DOOR OF THE FLAT ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2020 09:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45655","activity_ticket_id":"45203","ticket_reference":"HDT46284","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a PAT test - FOR TOMORROW MORNING, ACCESS VIA KEYS ","ticket_address_1":"Flat 2, 47-49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/20","activity_end":"2020-08-06 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55034","activity_notes":"To carry out a PAT test - FOR TOMORROW MORNING, ACCESS VIA KEYS ","activity_timesheet":"1","ticket_notes_combined":"

06\/08\/2020 09:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45656","activity_ticket_id":"45204","ticket_reference":"HDT46285","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13591 - Flat 5, 27 Slingsby Place ","ticket_address_1":"Flat 5, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/08\/20","activity_end":"2020-08-05 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55035","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 11:32 (jane)<\/b>Client would like the Luxaflex silhouette blinds<\/p>

08\/09\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

25\/09\/2020 10:37 (sandra)<\/b>Invoice split for insurance purposes.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45657","activity_ticket_id":"45204","ticket_reference":"HDT46285","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13591 - Flat 5, 27 Slingsby Place ","ticket_address_1":"Flat 5, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/20","activity_end":"2020-08-05 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55036","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 11:32 (jane)<\/b>Client would like the Luxaflex silhouette blinds<\/p>

08\/09\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

25\/09\/2020 10:37 (sandra)<\/b>Invoice split for insurance purposes.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45658","activity_ticket_id":"45205","ticket_reference":"HDT46286","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repairs to shower door and making good redec works to wall following replacement shower ","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/08\/20","activity_end":"2020-08-05 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55037","activity_notes":"Repairs to shower door and making good works to wall following replacement shower Access through tenant Julie ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 15:32 (jane)<\/b>Quote submitted for replacement shower door<\/p>

03\/09\/2020 13:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45659","activity_ticket_id":"45205","ticket_reference":"HDT46286","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repairs to shower door and making good redec works to wall following replacement shower ","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55038","activity_notes":"Repairs to shower door and making good works to wall following replacement shower Access through tenant Julie ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 15:32 (jane)<\/b>Quote submitted for replacement shower door<\/p>

03\/09\/2020 13:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45660","activity_ticket_id":"45206","ticket_reference":"HDT46287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the post box doors, the locks are still intact and keys are at our office & check all the apartment doors in the building too please to make sure there are no signs of damage","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/20","activity_end":"2020-08-05 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55039","activity_notes":"To repair the post box doors, the locks are still intact and keys are at our office.","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2020 10:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45661","activity_ticket_id":"45128","ticket_reference":"HDT46209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - Decorating works gone to quote ","ticket_address_1":"Flat 2, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/20","activity_end":"2020-08-05 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55040","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report ","activity_timesheet":"1","ticket_notes_combined":"

05\/08\/2020 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45662","activity_ticket_id":"45207","ticket_reference":"HDT46288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To prepare a ramp for Unit 13 - FOR FRIDAY 7th August ","ticket_address_1":"Unit 13, Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/20","activity_end":"2020-08-05 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55041","activity_notes":"To prepare a ramp for Unit 13 - FOR FRIDAY 7th August to prepare a ramp for Unit 13 to facilitate furniture transportation. The outside dining will be commencing on Monday 10th Aug and we are in need of ramp before this..","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2020 09:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45663","activity_ticket_id":"45206","ticket_reference":"HDT46287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the post box doors, the locks are still intact and keys are at our office & check all the apartment doors in the building too please to make sure there are no signs of damage","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/08\/20","activity_end":"2020-08-05 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55042","activity_notes":"To repair the post box doors, the locks are still intact and keys are at our office &check all the apartment doors in the building too please to make sure there are no signs of damage","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2020 10:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45664","activity_ticket_id":"45208","ticket_reference":"HDT46289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To refix loose hallway carpet on stairs - Collect keys for access ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/20","activity_end":"2020-08-06 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55043","activity_notes":"To refix loose hallway carpet on stairs - Collect keys for access ","activity_timesheet":"1","ticket_notes_combined":"

07\/08\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45665","activity_ticket_id":"44943","ticket_reference":"HDT46024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13575 - Flat 2, 27 Catherine Street - Replacement appliances option","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/08\/20","activity_end":"2020-08-06 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55044","activity_notes":"Repairs to appliances ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2020 14:05 (jane)<\/b>Appliance on order <\/p>

14\/07\/2020 11:33 (jane)<\/b>Wine cooler expected in stock on 30th July The hob is expected into stock this week <\/p>

17\/07\/2020 14:17 (jane)<\/b>Hob to be fitted on Wednesday 22nd July <\/p>

23\/07\/2020 12:37 (jane)<\/b>Hob replaced, wine cooler on order - expected in next week <\/p>

29\/07\/2020 14:07 (jane)<\/b>Wine cooler expected in on 6th August <\/p>

30\/07\/2020 11:23 (jane)<\/b>Delay on the wine cooler, not expected in until September <\/p>

06\/08\/2020 12:23 (jane)<\/b>Wine cooler being fitted on Friday 7th August at 10am, tenant will give access <\/p>

07\/08\/2020 10:15 (jane)<\/b>Wine cooler has been re-programmed in for Monday 10th August at 10am <\/p>

11\/08\/2020 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45666","activity_ticket_id":"45175","ticket_reference":"HDT46256","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drains, gutters and gulley clearance","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/08\/20","activity_end":"2020-08-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55045","activity_notes":"Can we have some dates to get the above works carried out please. You will need access to the top floor flat and I think either Flats E & F to which we will email them in the meantime.The front basement area can also be checked please.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2020 15:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45667","activity_ticket_id":"45213","ticket_reference":"HDT46294","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check terrible smell - FOR TOMORROW, KEYS FOR ACCESS - No tenant moves in on Monday ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/20","activity_end":"2020-08-06 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55046","activity_notes":"terrible smell is back here so need to check there is not an issue with the drains and open any windows which can safely be left open security wise , to air it out To also take keys for Flat 4.4, 38 St Martins Lane and switch off the lights ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2020 15:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45668","activity_ticket_id":"45214","ticket_reference":"HDT46295","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Hot water issue ","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/20","activity_end":"2020-08-06 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55047","activity_notes":"11st floor ladies whb I couldn't seem to get any hot through when opening the outlet, tap was open, but no water coming through.I tried this on both whb's, but had no luck getting anything out. Hot water everywhere else.","activity_timesheet":null,"ticket_notes_combined":"

07\/08\/2020 10:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45669","activity_ticket_id":"45212","ticket_reference":"HDT46293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"For 2 new mailbox locks to be installed on 3.3 and 4.4 mailboxes at 38 St Martins Lane ","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/20","activity_end":"2020-08-06 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55048","activity_notes":"For 2 new mailbox locks to be installed on 3.3 and 4.4 mailboxes at 38 St Martins Lane ","activity_timesheet":"1","ticket_notes_combined":"

07\/08\/2020 10:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45670","activity_ticket_id":"45211","ticket_reference":"HDT46292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace boiler time-switch","ticket_address_1":" Penthouse, 36 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/20","activity_end":"2020-08-06 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55049","activity_notes":"To replace boiler time-switch","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2020 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45671","activity_ticket_id":"45210","ticket_reference":"HDT46291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13627 - 23 Gerrard Street - First Floor Office ","ticket_address_1":"23 Gerrard Street - First Floor Office ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/08\/20","activity_end":"2020-08-06 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55050","activity_notes":"To replace with LED lamps ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 16:42 (jane)<\/b>Attending on Thursday between 11 and 12noon <\/p>

13\/08\/2020 15:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45672","activity_ticket_id":"45215","ticket_reference":"HDT46296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13649 - Flat 3, 13 Goodwins Court ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/09\/20","activity_end":"2020-09-03 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55051","activity_notes":"To replace bi-fold shower door","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2020 11:31 (jane)<\/b>Shower door on order, 3 - 5 day lead-time <\/p>

02\/09\/2020 10:28 (jane)<\/b>Programmed in with tenant for Thursday morning at 9am <\/p>

04\/09\/2020 10:21 (jane)<\/b>Refitted panels, removed existing screen, unable to complete due to tiles blown, reported back findings to client <\/p>

18\/09\/2020 10:34 (jane)<\/b>Re-programmed in for Tuesday <\/p>

21\/09\/2020 16:13 (travis)<\/b>Replacement of tiles in shower cubicle,and fitted\/sealed new bi-fold door.<\/p>

21\/09\/2020 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45673","activity_ticket_id":"44755","ticket_reference":"HDT45836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak stained corner of wall ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/20","activity_end":"2020-08-07 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55052","activity_notes":"to investigate.Tenant reported : Leak stained at the corner of the wall and flaking paint.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2020 10:47 (jane)<\/b>To return to check leak on boiler and also return once dry to repair roof area <\/p>

19\/06\/2020 15:37 (jane)<\/b>Requires new seals to boiler, ordered Need to return to carry out roof repairs, to be booked in for a dry day next week<\/p>

26\/06\/2020 14:39 (jane)<\/b>Flu seals on order, should be in stock next week.<\/p>

04\/08\/2020 12:24 (jane)<\/b>Tenant is moving out in three weeks, would like the works completed when he leaves<\/p>

10\/08\/2020 10:47 (jane)<\/b>Roof repairs and gulley completed <\/p>

27\/08\/2020 14:24 (jane)<\/b>Waiting for tenant to move out so we can carry out the flue seal works - Client aware <\/p>

24\/09\/2020 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45674","activity_ticket_id":"45192","ticket_reference":"HDT46273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To proceed with all works as outlined in Ticket Report attached ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/20","activity_end":"2020-08-10 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55053","activity_notes":"To carry out pre-tenancy checks and meter reads - FOR 10TH AUGUST - (meters ground floor and gas in Pilau)the electric meter is in the common parts in a hidden cupboard by the front door of the common parts as soon as you walk into the building it is on the right I thinkIt needs an FB1\/2 key The gas can be read via the Pilau curry place if it is open - they could try their luck please? If they get to read it - they could please read all three?","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2020 14:02 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

25\/08\/2020 10:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45675","activity_ticket_id":"45204","ticket_reference":"HDT46285","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13591 - Flat 5, 27 Slingsby Place ","ticket_address_1":"Flat 5, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55054","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 11:32 (jane)<\/b>Client would like the Luxaflex silhouette blinds<\/p>

08\/09\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

25\/09\/2020 10:37 (sandra)<\/b>Invoice split for insurance purposes.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45676","activity_ticket_id":"45218","ticket_reference":"HDT46299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light flickering outside common parts front door ","ticket_address_1":"44 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/20","activity_end":"2020-08-10 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55055","activity_notes":"Light flickering outside common parts front door ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 08:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45677","activity_ticket_id":"45219","ticket_reference":"HDT46300","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Unable to open front door from the outside and keys not turning in the lock ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/20","activity_end":"2020-08-08 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55056","activity_notes":"Emergency call-out - Unable to open front door from the outside and keys not turning in the lock ","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2020 10:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45678","activity_ticket_id":"45220","ticket_reference":"HDT46301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Siemens coffee machine to be serviced ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/08\/20","activity_end":"2020-08-10 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55057","activity_notes":"Siemens coffee machine to be serviced ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2020 16:28 (jane)<\/b>Arranging for Siemens engineer to attend <\/p>

08\/10\/2020 10:37 (jane)<\/b>Repair Aid do not repair coffee machines, waiting a reply from Siemens if they recommend someone <\/p>

27\/10\/2020 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45679","activity_ticket_id":"45221","ticket_reference":"HDT46302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light switches next to the beds as it has been reported that these do not work in the three bedrooms. - To check washing and dryer machine installed correctly too and clean high up light shades ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/20","activity_end":"2020-08-10 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55058","activity_notes":"Light switches next to the beds as it has been reported that these do not work in the three bedrooms. To check washing machine and dryer installed correctly also and clean high up lamp shades ","activity_timesheet":"1","ticket_notes_combined":"

11\/08\/2020 14:40 (jane)<\/b>Cleaned light fittings to main room Look at light switches in bedrooms and report back this are for the 5amp lighting sockets Ordered stacking kit for washing machine\/tumble dryer <\/p>

14\/08\/2020 15:27 (jane)<\/b>Attending on Monday afternoon to fit the new appliance stacking kit <\/p>

17\/08\/2020 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45680","activity_ticket_id":"45217","ticket_reference":"HDT46298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window locks to be installed on windows.","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/20","activity_end":"2020-08-10 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55059","activity_notes":"There are 2 windows frames in the top room. Each frame has 2 long windows and one small window at the top. Also, while in the flat fitting the window locks, might they be able to check and unstick windows in other rooms as a couple are pained shut.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 11:19 (jane)<\/b>Parts on order <\/p>

14\/08\/2020 11:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45681","activity_ticket_id":"45222","ticket_reference":"HDT46303","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"No power to office - urgent ","ticket_address_1":"12-14 Denman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/20","activity_end":"2020-08-10 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55060","activity_notes":"No power to office - urgent ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 08:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45682","activity_ticket_id":"45223","ticket_reference":"HDT46304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door is scrapping on the floor - FOLLOW UP TO EMERGENCY CALL OUT ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/20","activity_end":"2020-08-10 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55061","activity_notes":"Main door is scrapping on the floor ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 11:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45683","activity_ticket_id":"45193","ticket_reference":"HDT46274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - NEW TENANT MOVES IN ON MONDAY 24TH AUGUST - can all items be removed please apart from the shelving mentioned if that is there ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/20","activity_end":"2020-08-12 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55062","activity_notes":"To carry out pre-tenancy checks and meter reads - FOR 12TH AUGUST - Electric 1st floor, gas inside flat ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2020 09:19 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

24\/08\/2020 11:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45684","activity_ticket_id":"45194","ticket_reference":"HDT46275","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - is all this just wear and tear or is anything you think we should send the contractors back for that renovated the apartment","ticket_address_1":"Flat 1, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/20","activity_end":"2020-08-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55063","activity_notes":"To carry out pre-tenancy checks and meter checks - FOR 13TH AUGUST - meter in common areas ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2020 13:48 (jane)<\/b>Submitted pre-tenancy list to client for approval<\/p>

25\/08\/2020 12:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45685","activity_ticket_id":"45224","ticket_reference":"HDT46305","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To paint one water damaged wall to the bathroom ","ticket_address_1":"Flat 5, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/20","activity_end":"2020-08-10 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55064","activity_notes":"To paint one water damaged wall to the bathroom ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2020 08:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45686","activity_ticket_id":"45225","ticket_reference":"HDT46306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To supply 02 x tripod lights","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/20","activity_end":"2020-08-10 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55065","activity_notes":"To supply 02 x tripod lights","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 08:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45687","activity_ticket_id":"45162","ticket_reference":"HDT46243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached - Redecs gone to quote ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/20","activity_end":"2020-08-10 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55066","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached - Redecs gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 14:46 (jane)<\/b>Carried out pre-tenancy check list and issued to client for approval <\/p>

11\/08\/2020 15:28 (jane)<\/b>Replaced smoke and heat alarm Repaired wiring fault to lights in bedroom Refixed switch panel in kitchen<\/p>

17\/08\/2020 16:25 (jane)<\/b>2No x white wooden venetian blinds on order <\/p>

18\/08\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 13:16 (jane)<\/b>New kitchen door on order, expected in 4th September <\/p>

24\/08\/2020 14:26 (jane)<\/b>integrated kitchen door and fridge parts on order <\/p>

03\/09\/2020 15:33 (jane)<\/b>Awaiting a freezer compartment door bracket to complete.<\/p>

08\/09\/2020 12:07 (jane)<\/b>Awaiting integrated door <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45688","activity_ticket_id":"45162","ticket_reference":"HDT46243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached - Redecs gone to quote ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55067","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached - Redecs gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 14:46 (jane)<\/b>Carried out pre-tenancy check list and issued to client for approval <\/p>

11\/08\/2020 15:28 (jane)<\/b>Replaced smoke and heat alarm Repaired wiring fault to lights in bedroom Refixed switch panel in kitchen<\/p>

17\/08\/2020 16:25 (jane)<\/b>2No x white wooden venetian blinds on order <\/p>

18\/08\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 13:16 (jane)<\/b>New kitchen door on order, expected in 4th September <\/p>

24\/08\/2020 14:26 (jane)<\/b>integrated kitchen door and fridge parts on order <\/p>

03\/09\/2020 15:33 (jane)<\/b>Awaiting a freezer compartment door bracket to complete.<\/p>

08\/09\/2020 12:07 (jane)<\/b>Awaiting integrated door <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45689","activity_ticket_id":"45227","ticket_reference":"HDT46308","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/13651 - 40 Great Portland Street - Second Option","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/20","activity_end":"2020-08-10 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55068","activity_notes":"1st Floor ladies to replace taps ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 14:52 (jane)<\/b>Taps to be replaced week commencing 12th October - Jane will need to invoice as cost changed <\/p>

21\/10\/2020 15:04 (sandra)<\/b>toilets are being refurbed. Asked client if this needs to be cancelled. <\/p>

21\/10\/2020 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45690","activity_ticket_id":"45228","ticket_reference":"HDT46309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported: Leak when using shower. It's either from the shower tray and the shower door is faulty - FOR TOMORROW MORNING AT 8;30AM, TENANT IS IN FOR ACCESS ","ticket_address_1":"3rd Floor Flat - 24A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"w1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/08\/20","activity_end":"2020-08-12 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55069","activity_notes":"Tenant reported: Leak when using shower. It's either from the shower tray and the shower door is faulty.","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2020 13:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45691","activity_ticket_id":"45229","ticket_reference":"HDT46310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Connect tails to fuse box into electrical board head ","ticket_address_1":"44 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/08\/20","activity_end":"2020-08-11 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55070","activity_notes":"Connect tails to fuse box into electrical board head ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2020 11:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45692","activity_ticket_id":"45229","ticket_reference":"HDT46310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Connect tails to fuse box into electrical board head ","ticket_address_1":"44 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55071","activity_notes":"Connect tails to fuse box into electrical board head ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2020 11:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45693","activity_ticket_id":"45216","ticket_reference":"HDT46297","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13646 - St Martin's Courtyard - Residential Flats ","ticket_address_1":"St Martins Courtyard - Residential Flats ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/20","activity_end":"2020-09-18 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55072","activity_notes":"To carry out PAT testing to apartment and provide certification on completion ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 11:14 (jane)<\/b>Attending on Friday 14th August First Block 3 Mercer Street Flat 13 Mercer Street Flat 23 Mercer Street Flat 33 Mercer Street Flat 43 Mercer Street Flat 53 Mercer Street Flat 63 Mercer Street Flat 73 Mercer Street Flat 8 5a Mercer Street Flat A5a Mercer Street Flat B5a Mercer street Flat C 5 Mercer Street Flat 15 Mercer Street Flat 25 Mercer Street Flat 35 Mercer Street Flat 4<\/p>

13\/08\/2020 16:18 (jane)<\/b>Works programmed in for 21st August I have slotted in the blocks as follows:126 LA between 09:00 and 12:00127 LA between 10:30 and 14:00137LA between 12:00 and 17:004 flats in 126LA, 5 flats in 127 LA and 3 flats in 137 LA.<\/p>

01\/09\/2020 16:49 (jane)<\/b>For Friday 11th September <\/p>

01\/09\/2020 16:49 (jane)<\/b>For Friday 11th September Flat 6, 126 LAFlat 2, 127 LAFlat 2, 137 LAWe do not carry out PAT testing in the below properties:Flat 2, 126 LAFlat 5, 126 LAFlat 4, 137 LA<\/p>

07\/09\/2020 16:37 (jane)<\/b>137 Longacre flat 2 will be home afternoon appointment on 11th <\/p>

15\/09\/2020 10:29 (jane)<\/b>Wellington Court PAT testing for 18th, to check the thermostats <\/p>

24\/09\/2020 15:22 (jane)<\/b>37No x properties completed <\/p>

24\/09\/2020 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45694","activity_ticket_id":"45230","ticket_reference":"HDT46311","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To change lock on letter box ","ticket_address_1":"4th Floor, Standbrook House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/20","activity_end":"2020-08-11 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55073","activity_notes":"Would it be possible for the lock for the above letter box to be changed please.We currently have no keys and the letter box is locked, If this can be carried out ASAP that would be great and I am in London tomorrow. ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2020 09:05 (jane)<\/b>Removed existing lock and new lock on order, will be in stock early part of next week <\/p>

20\/08\/2020 14:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45695","activity_ticket_id":"45231","ticket_reference":"HDT46312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstatement works to basement - FOR WEDNESDAY AT 9AM ","ticket_address_1":"Pepes, Unit 57, St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/08\/20","activity_end":"2020-08-11 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55074","activity_notes":"Reinstatement works to basement - FOR WEDNESDAY AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2020 15:16 (jane)<\/b>Boxing in completed, just requires redecoration<\/p>

22\/02\/2021 10:33 (sandra)<\/b>emailed for access <\/p>

26\/05\/2021 10:31 (sandra)<\/b>emailed for further advise on completion <\/p>

20\/10\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45696","activity_ticket_id":"45232","ticket_reference":"HDT46313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Plumbing issues - Tenant away, access via keys, just need to advise a date of attendance ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/20","activity_end":"2020-08-11 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55075","activity_notes":"There are several problems; The kitchen Tap is flapping around There is a leak from the main bathroom sink. The trap is leaking. One of the showers in the main en suite, the shower controls are seized The shower hose in bath in the smaller en suite was loose. I have tightened this one up, but you might want Reddan to Double check it. ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2020 14:27 (jane)<\/b>Returning Friday to carry out the repairs <\/p>

14\/08\/2020 14:24 (jane )<\/b>(Ticket Closed)<\/p>

19\/08\/2020 15:06 (jane)<\/b>Replaced chrome basin waster<\/p>

09\/10\/2020 09:20 (sandra)<\/b>We had to tighten the kitchen sink tap, re-washer the ensuite hose, and strip down shower and grease components.The basin waste was initially tightened, but we had to return to replace the chrome trap to the ensuite bathroom, along with the pipe. This job was where we had to remove the marble top and re-mastik it on completion, <\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45697","activity_ticket_id":"45237","ticket_reference":"HDT46318","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The closet in the bedroom, it keeps on coming off the rails - Tenanted ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/20","activity_end":"2020-08-11 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55076","activity_notes":"The closet in the bedroom, it keeps coming off the rails - Tenanted ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2020 10:58 (jane)<\/b>Attending today between 1 and 2pm - Access via tenants <\/p>

14\/08\/2020 16:20 (jane)<\/b>Temporary repair completed, will be returning next week to with 2No engineers to put the door back onto it's tracks correctly <\/p>

17\/09\/2020 09:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45698","activity_ticket_id":"45238","ticket_reference":"HDT46319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13653 - Flat 3, Exeter Mansions ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/08\/20","activity_end":"2020-08-12 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55077","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2020 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45699","activity_ticket_id":"45239","ticket_reference":"HDT46320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13618 - 36\/39 Newman Street, Leak into 45a Rathbone Street ","ticket_address_1":"36\/39 Newman Street, Leak into 45a Rathbone Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/08\/20","activity_end":"2020-08-12 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55078","activity_notes":"Water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2020 10:49 (dean)<\/b>Done 640.00<\/p>

23\/12\/2020 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45700","activity_ticket_id":"45240","ticket_reference":"HDT46321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gentwell has reported there is no cold water here, We have a new tenant moving in Can this be looked at today ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/20","activity_end":"2020-08-12 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55079","activity_notes":"Gentwell has reported there is no cold water here, We have a new tenant moving in Can this be looked at today ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2020 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45701","activity_ticket_id":"45242","ticket_reference":"HDT46323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom to the building is not working ","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"12\/08\/20","activity_end":"2020-08-12 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55080","activity_notes":"Intercom to the building is not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2020 16:27 (jane)<\/b>Intercom engineer inspecting <\/p>

17\/08\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45702","activity_ticket_id":"45243","ticket_reference":"HDT46324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat above (flat 4) had a shower and the water was coming though to light fitting in flat 3.","ticket_address_1":"Flat 4, 19-23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/20","activity_end":"2020-08-12 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55081","activity_notes":"Flat above (flat 4) had a shower and the water was coming though to light fitting in flat 3.","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45703","activity_ticket_id":"45196","ticket_reference":"HDT46277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13642 - Flat 5, 17 Catherine Street ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/20","activity_end":"2020-08-12 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55082","activity_notes":"Repairs to electronic blinds ","activity_timesheet":"1","ticket_notes_combined":"

21\/08\/2020 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45704","activity_ticket_id":"45245","ticket_reference":"HDT46326","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire exit alarm no longer sounding","ticket_address_1":"10 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/20","activity_end":"2020-08-12 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55083","activity_notes":"The fire exit alarm went off at 10 Charlotte Street, It is no longer sounding but Could you please attend and check the power to the device is working okay and there are no faults","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2020 15:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45705","activity_ticket_id":"45246","ticket_reference":"HDT46327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a small leak in the corner of Grays and Feathers","ticket_address_1":"20 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/20","activity_end":"2020-08-12 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55084","activity_notes":"To investigate a small leak in the corner of Grays and Feathers","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2020 11:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45706","activity_ticket_id":"45243","ticket_reference":"HDT46324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat above (flat 4) had a shower and the water was coming though to light fitting in flat 3.","ticket_address_1":"Flat 4, 19-23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/20","activity_end":"2020-08-12 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55085","activity_notes":"Flat above (flat 4) had a shower and the water was coming though to light fitting in flat 3.","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45707","activity_ticket_id":"45247","ticket_reference":"HDT46328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenants report intercom not working","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"12\/08\/20","activity_end":"2020-08-12 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55086","activity_notes":"Tenants report intercom not working","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45708","activity_ticket_id":"45232","ticket_reference":"HDT46313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Plumbing issues - Tenant away, access via keys, just need to advise a date of attendance ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/20","activity_end":"2020-08-14 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55087","activity_notes":"There are several problems; The kitchen Tap is flapping around There is a leak from the main bathroom sink. The trap is leaking. One of the showers in the main en suite, the shower controls are seized The shower hose in bath in the smaller en suite was loose. I have tightened this one up, but you might want Reddan to Double check it. ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2020 14:27 (jane)<\/b>Returning Friday to carry out the repairs <\/p>

14\/08\/2020 14:24 (jane )<\/b>(Ticket Closed)<\/p>

19\/08\/2020 15:06 (jane)<\/b>Replaced chrome basin waster<\/p>

09\/10\/2020 09:20 (sandra)<\/b>We had to tighten the kitchen sink tap, re-washer the ensuite hose, and strip down shower and grease components.The basin waste was initially tightened, but we had to return to replace the chrome trap to the ensuite bathroom, along with the pipe. This job was where we had to remove the marble top and re-mastik it on completion, <\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45709","activity_ticket_id":"45231","ticket_reference":"HDT46312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstatement works to basement - FOR WEDNESDAY AT 9AM ","ticket_address_1":"Pepes, Unit 57, St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/08\/20","activity_end":"2020-08-12 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55088","activity_notes":"Reinstatement works to basement - FOR WEDNESDAY AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2020 15:16 (jane)<\/b>Boxing in completed, just requires redecoration<\/p>

22\/02\/2021 10:33 (sandra)<\/b>emailed for access <\/p>

26\/05\/2021 10:31 (sandra)<\/b>emailed for further advise on completion <\/p>

20\/10\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45710","activity_ticket_id":"45249","ticket_reference":"HDT46330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Non working intercom door access- 2nd call out recently ","ticket_address_1":"5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/08\/20","activity_end":"2020-08-13 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55089","activity_notes":"Non working intercom door access- 2nd call out recently ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45711","activity_ticket_id":"45182","ticket_reference":"HDT46263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Track and trace of cylinders - RESCHEDULED FOR 19TH AUGUST - COLLECT KEYS FOR RESI APARTMENTS","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/20","activity_end":"2020-08-19 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55090","activity_notes":"to carry out a track and trace to cylinderslocated in the basement of the restaurant. They believe these serve the resi apartments.","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2020 15:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45712","activity_ticket_id":"45250","ticket_reference":"HDT46331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13655 - Isolation of Apartments ","ticket_address_1":"Isolation of Apartments ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/08\/20","activity_end":"2020-08-18 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55091","activity_notes":"To allow for a qualified gas safe engineer to attend each individual property to carry out an isolation and drain down process to supplies and services within demise, to affix labels where required.Also provide a report documentation referencing locations of all associated valves procedures executed","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2020 16:39 (jane)<\/b>Isolation works commencing on Monday 17th August <\/p>

21\/08\/2020 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45713","activity_ticket_id":"45253","ticket_reference":"HDT46334","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blow lamps in cleaners cupboard on the Ground floor.","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/20","activity_end":"2020-08-13 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55092","activity_notes":"To replace blow lamps in cleaners cupboard on the Ground floor.","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2020 16:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45714","activity_ticket_id":"45191","ticket_reference":"HDT46272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13628 - Flat 3, 78 Shaftesbury Avenue - plus to replace the cooker extractor hood ","ticket_address_1":"Flat 3, 78 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/08\/20","activity_end":"2020-08-20 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55093","activity_notes":"New appliances ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 10:31 (jane)<\/b>Appliances arriving on Wednesday 19th August <\/p>

21\/08\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45715","activity_ticket_id":"45191","ticket_reference":"HDT46272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13628 - Flat 3, 78 Shaftesbury Avenue - plus to replace the cooker extractor hood ","ticket_address_1":"Flat 3, 78 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/20","activity_end":"2020-08-13 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55094","activity_notes":"New appliances ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 10:31 (jane)<\/b>Appliances arriving on Wednesday 19th August <\/p>

21\/08\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45716","activity_ticket_id":"45241","ticket_reference":"HDT46322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To secure loft cover and remove rubbish from the vacant flat.- keys for access ","ticket_address_1":" 3rd Floor Flat - 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/20","activity_end":"2020-08-13 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55095","activity_notes":"To secure loft cover and remove rubbish from the vacant flat.There's not a lot of rubbish - garbage bags & boxes.Please collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2020 15:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45717","activity_ticket_id":"45254","ticket_reference":"HDT46335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/20","activity_end":"2020-08-18 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55096","activity_notes":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

18\/08\/2020 13:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45718","activity_ticket_id":"45255","ticket_reference":"HDT46336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/20","activity_end":"2020-08-18 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55097","activity_notes":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

18\/08\/2020 13:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45719","activity_ticket_id":"45256","ticket_reference":"HDT46337","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","ticket_address_1":"Flat 3, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/20","activity_end":"2020-08-18 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55098","activity_notes":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

18\/08\/2020 13:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45720","activity_ticket_id":"45257","ticket_reference":"HDT46338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","ticket_address_1":"Flat 4, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/20","activity_end":"2020-08-18 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55099","activity_notes":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

18\/08\/2020 13:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45721","activity_ticket_id":"45258","ticket_reference":"HDT46339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/20","activity_end":"2020-08-18 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55100","activity_notes":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2020 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45722","activity_ticket_id":"45259","ticket_reference":"HDT46340","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/20","activity_end":"2020-08-18 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55101","activity_notes":"To carry out PAT testing and Smoke\/C02 Alarm Testing - For Tuesday 18th August - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

18\/08\/2020 13:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45723","activity_ticket_id":"45248","ticket_reference":"HDT46329","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"List of plumbing works - FOR THURSDAY 15TH OCTOBER ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/08\/20","activity_end":"2020-08-13 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55102","activity_notes":"Ground floor disabled toilet, sink coming off wall and toilet seat loose First Floor disabled toilet, self close toilet and cover need replacing ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 13:37 (jane)<\/b>Full inspection, new toilet seat to be sourced<\/p>

19\/08\/2020 09:33 (jane)<\/b>Rehung sink on wall and repaired toilet seat to ground floor, first floor disabled toilet, new toilet seat on order <\/p>

28\/08\/2020 14:36 (jane)<\/b>Unable to replace bolts due to wall condition, further works required<\/p>

18\/09\/2020 09:47 (jane)<\/b>Toilet seat expected in stock on Wednesday 23rd September <\/p>

06\/10\/2020 16:47 (jane)<\/b>toilet seat replaced, need to return to rehang basin <\/p>

16\/10\/2020 08:55 (roy)<\/b>Leak 2nd floor.Checked all ok Quote ground floor hand basin Reset hot water ground floor kitchen <\/p>

27\/10\/2020 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45724","activity_ticket_id":"45252","ticket_reference":"HDT46333","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"5a Mercer Street","ticket_address_2":"","ticket_town":"Covent Garden","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/08\/20","activity_end":"2020-08-13 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55103","activity_notes":"Meter Reading ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2020 13:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45725","activity_ticket_id":"45251","ticket_reference":"HDT46332","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"ST Martins Courtyard ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2E 9AB","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/20","activity_end":"2020-08-13 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55104","activity_notes":"4 Monthly roof clearances ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:29 (jane )<\/b>(Ticket Closed)<\/p>

02\/10\/2020 16:31 (sandra)<\/b>PO numbers received to the amount of 3662.57Waiting on PO's to the amount of 2057.4<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45726","activity_ticket_id":"45178","ticket_reference":"HDT46259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as to attached Ticket Report - could you please check in the tenant manual if the tenant's passport is in there","ticket_address_1":"Flat 4, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/20","activity_end":"2020-08-13 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55105","activity_notes":"To carry out inter-tenancy list of works as to attached Ticket Report - could you please check in the tenant manual if the tenant's passport is in there","activity_timesheet":"1","ticket_notes_combined":"

04\/08\/2020 12:47 (jane)<\/b>Submitted report to client for approval <\/p>

21\/08\/2020 08:44 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 14:44 (jane)<\/b>Frozen food container on order <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45727","activity_ticket_id":"45178","ticket_reference":"HDT46259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as to attached Ticket Report - could you please check in the tenant manual if the tenant's passport is in there","ticket_address_1":"Flat 4, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/08\/20","activity_end":"2020-08-13 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55106","activity_notes":"Apartment has had a coat of paint but in areas, needs another coat of paint and above kitchen worktop there is a small area that needs filling.Also to the right of the sink there is a small area where large paint runs","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2020 12:47 (jane)<\/b>Submitted report to client for approval <\/p>

21\/08\/2020 08:44 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 14:44 (jane)<\/b>Frozen food container on order <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45728","activity_ticket_id":"45178","ticket_reference":"HDT46259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as to attached Ticket Report - could you please check in the tenant manual if the tenant's passport is in there","ticket_address_1":"Flat 4, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55107","activity_notes":"Kitchen\/Lounge 2) Light not working extractor cooker hood ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2020 12:47 (jane)<\/b>Submitted report to client for approval <\/p>

21\/08\/2020 08:44 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 14:44 (jane)<\/b>Frozen food container on order <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45729","activity_ticket_id":"45260","ticket_reference":"HDT46341","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13657 - Flat 5, 37-38 Gerrard Street ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/08\/20","activity_end":"2020-08-14 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55108","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2020 12:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45730","activity_ticket_id":"45261","ticket_reference":"HDT46342","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Roof and gutter clearance for today ","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":"","ticket_postcode":"TW9 1TN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/08\/20","activity_end":"2020-08-14 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55109","activity_notes":"In the deluge of rain that we had yesterday afternoon, there was a large leak from above into the shops at 12- 14 Hill Street, Richmond. From the Tenants description it sounds like the gutters were overwhelmed and water flowed down the inside front wall.We need to get someone there tomorrow to make sure that theres no recurrence over the weekend.Please could someone confirm attendance asap","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45731","activity_ticket_id":"45263","ticket_reference":"HDT46344","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty en-suite door handle - FOR TODAY ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/20","activity_end":"2020-08-14 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55110","activity_notes":"Faulty en-suite door handle - FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2020 13:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45732","activity_ticket_id":"45264","ticket_reference":"HDT46345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"For an appliance engineer to replace the ON\/OFF button.","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/08\/20","activity_end":"2020-08-14 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55111","activity_notes":"please check if the engineer can attend on Monday morning. Check if they can replace it on the same day. We have a new tenant moving in on Monday pm.","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2020 16:31 (jane)<\/b>Appliance engineer attending on Tuesday <\/p>

19\/08\/2020 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45733","activity_ticket_id":"45266","ticket_reference":"HDT46347","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No power to electric shutter ","ticket_address_1":"Central Cross, 51-79 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/20","activity_end":"2020-08-14 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55112","activity_notes":"No power to electric shutter ","activity_timesheet":"1","ticket_notes_combined":"

14\/08\/2020 15:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45734","activity_ticket_id":"45267","ticket_reference":"HDT46348","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak through the lift motor room ceiling ","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/20","activity_end":"2020-08-14 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55113","activity_notes":"Call out to the above as there is a leak through the lift motor room ceiling. There is a porter on site for access.","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 09:52 (jane)<\/b>Visited site but no leak.There is two areas that could be at fault.Floor dryOne in opposite corner of room.Damp stains on ceiling.Would need to investigate in flat above One near front door in corner.There are water streaks down the wall but was dry.<\/p>

17\/09\/2020 10:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45735","activity_ticket_id":"45268","ticket_reference":"HDT46349","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamps in office, remove rubbish from riser cupboard and to remove tenants signage from windows ","ticket_address_1":"3rd Floor, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55114","activity_notes":"To replace blown lamps in office, remove rubbish from riser cupboard and to remove tenants signage from windows ","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2020 10:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45736","activity_ticket_id":"45269","ticket_reference":"HDT46350","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported: Leak in the pantry area - for after 1pm today ","ticket_address_1":"Flat 5.1, 16 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55115","activity_notes":"Tenant reported: Leak in the pantry area - for after 1pm today ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45737","activity_ticket_id":"45270","ticket_reference":"HDT46351","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Tenant reported : issue with dishwasher ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55116","activity_notes":" Tenant reported : issue with dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 14:01 (jane)<\/b>Appliance engineer attending Thursday, 20\/08, between 12pm and 4pm<\/p>

19\/08\/2020 11:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45738","activity_ticket_id":"45272","ticket_reference":"HDT46353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Leak into kitchen area - Collect keys ","ticket_address_1":"3rd Floor Flat, 24a Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55117","activity_notes":"To investigate the leak into the kitchen area.It could be the gutters and it's affecting the lightings too.Collect keys from the site office.","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2020 13:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45739","activity_ticket_id":"45271","ticket_reference":"HDT46352","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Urgent - Door come off its hinges ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55118","activity_notes":"Urgent - Door come off its hinges ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>

20\/08\/2020 11:34 (jane)<\/b>2 x engineers, closed large door and locked off <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45740","activity_ticket_id":"45273","ticket_reference":"HDT46354","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak into the restaurant, it has leaked previously in the same area, the last time it was a blooked outlet.","ticket_address_1":"15 Tavistock Street - Lower Roof ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55119","activity_notes":"To investigate leak into the restaurant, it has leaked previously in the same area, the last time it was a blooked outlet.Confirm when someone can attend ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2020 09:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45741","activity_ticket_id":"45274","ticket_reference":"HDT46355","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55120","activity_notes":"To carry out pre-tenancy check and quote on redecoration\/leak stains","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

26\/08\/2020 11:19 (jane)<\/b>Repaired leaking manifold <\/p>

28\/08\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>

01\/09\/2020 12:00 (jane)<\/b>Blind on order <\/p>

18\/09\/2020 11:04 (jane)<\/b>Snagging item - Issue with wardrobe doors <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45742","activity_ticket_id":"45275","ticket_reference":"HDT46356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Exposed drain pipes ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55121","activity_notes":"24A Newport Court - Common parts - AirwellTo replace a cap to one of the exposed drain pipes.investigate the foul smell coming from the airwell. ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2020 09:27 (jane)<\/b>New vent to be sourced <\/p>

18\/08\/2020 11:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45743","activity_ticket_id":"45276","ticket_reference":"HDT46357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out, out of hours to attend to water leak ","ticket_address_1":"Flat 3.1, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/20","activity_end":"2020-08-16 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55122","activity_notes":"Emergency call-out, out of hours to attend to water leak ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 09:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45744","activity_ticket_id":"45277","ticket_reference":"HDT46358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to roof leak - follow up ","ticket_address_1":"Flat 4.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55123","activity_notes":"To attend to roof leak - follow up ","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2020 13:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45745","activity_ticket_id":"45278","ticket_reference":"HDT46359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out, out of hours to attend to leak ","ticket_address_1":"Fat 1 and Flat 2, 22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/20","activity_end":"2020-08-16 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55124","activity_notes":"Thomas who lives at 22 Goodge Street, Flat 1 is complaining that there is a water leak coming from flat 2 (above Flat 1) and the leak is going into his bedroom.","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 10:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45746","activity_ticket_id":"45279","ticket_reference":"HDT46360","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT46359 Follow-Up -Emergency call-out, out of hours to attend to leak ","ticket_address_1":"Flat 1 and Flat 2, 22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55125","activity_notes":"HDT46359 Follow-Up - Emergency call-out, out of hours to attend to leak It appears to be coming from the vacant flat above in apartment 2, we have the keys at our office.The tenant has said someone will be in the flat until 12.00 today but is hoping that you do not need to access his apartment and can source the leak in the above flat.","activity_timesheet":"1","ticket_notes_combined":"

18\/08\/2020 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45747","activity_ticket_id":"45271","ticket_reference":"HDT46352","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Urgent - Door come off its hinges ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/08\/20","activity_end":"2020-08-17 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55126","activity_notes":"Urgent - Door come off its hinges ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>

20\/08\/2020 11:34 (jane)<\/b>2 x engineers, closed large door and locked off <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45748","activity_ticket_id":"45280","ticket_reference":"HDT46361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to intercom to whole building not working ","ticket_address_1":"Townhouse, 38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"17\/08\/20","activity_end":"2020-08-17 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55127","activity_notes":"To attend to intercom to whole building not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 16:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45749","activity_ticket_id":"45281","ticket_reference":"HDT46362","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service the air con unit ","ticket_address_1":"2 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/08\/20","activity_end":"2020-08-17 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55128","activity_notes":"To service the air con unit ","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2020 11:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45750","activity_ticket_id":"45265","ticket_reference":"HDT46346","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13656 - Flat 9, Wellington Court - new tenant is moving in next Friday ","ticket_address_1":"Flat 9, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/20","activity_end":"2020-08-17 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55129","activity_notes":"Make good mould and redec, re-grout tiles and replace towel rail ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2020 15:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45751","activity_ticket_id":"45265","ticket_reference":"HDT46346","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13656 - Flat 9, Wellington Court - new tenant is moving in next Friday ","ticket_address_1":"Flat 9, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55130","activity_notes":"Make good mould and redec, re-grout tiles and replace towel rail ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2020 15:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45752","activity_ticket_id":"45284","ticket_reference":"HDT46365","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher has stopped working ","ticket_address_1":"Flat 2, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/08\/20","activity_end":"2020-08-17 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55131","activity_notes":"Dishwasher has stopped working ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 14:02 (jane)<\/b>Appliance engineer attending Thursday, 20\/08, between 10am and 2pm. <\/p>

20\/08\/2020 13:52 (jane )<\/b>(Ticket Closed)<\/p>

26\/08\/2020 14:08 (jane)<\/b>Wire reconnected <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45753","activity_ticket_id":"45283","ticket_reference":"HDT46364","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Urgent - Door repairs ","ticket_address_1":"38 S Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/08\/20","activity_end":"2020-08-17 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55132","activity_notes":"to make the main entrance door more secure. There are slide bolts already in place but the door can easily be forced open still.Can this be done urgently and let me know what can be done.","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>

20\/08\/2020 11:16 (jane)<\/b>Checked to make sure door secure, removed hold back from lock body <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45754","activity_ticket_id":"45286","ticket_reference":"HDT46367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak at Viet Food","ticket_address_1":"34-36 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55133","activity_notes":"To investigate leak at Viet Food","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2020 09:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45755","activity_ticket_id":"45285","ticket_reference":"HDT46366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - TENANT WILL BE HOME TO PROVIDE ACCESS AT 4;30PM TODAY ","ticket_address_1":"Flat 4, 44B Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55134","activity_notes":"To attend to leak - TENANT WILL BE HOME TO PROVIDE ACCESS AT 4;30PM TODAY ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 12:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45756","activity_ticket_id":"45221","ticket_reference":"HDT46302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light switches next to the beds as it has been reported that these do not work in the three bedrooms. - To check washing and dryer machine installed correctly too and clean high up light shades ","ticket_address_1":"Flat 1, 77 St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/20","activity_end":"2020-08-17 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55135","activity_notes":"Light switches next to the beds as it has been reported that these do not work in the three bedrooms. -To check washing and dryer machine installed correctly too and clean high up lamp shades ","activity_timesheet":"1","ticket_notes_combined":"

11\/08\/2020 14:40 (jane)<\/b>Cleaned light fittings to main room Look at light switches in bedrooms and report back this are for the 5amp lighting sockets Ordered stacking kit for washing machine\/tumble dryer <\/p>

14\/08\/2020 15:27 (jane)<\/b>Attending on Monday afternoon to fit the new appliance stacking kit <\/p>

17\/08\/2020 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45757","activity_ticket_id":"45287","ticket_reference":"HDT46368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check the gutters due to a leak ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55136","activity_notes":"To check the gutters due to a leak ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2020 09:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45758","activity_ticket_id":"45271","ticket_reference":"HDT46352","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Urgent - Door come off its hinges ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/20","activity_end":"2020-08-17 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55137","activity_notes":"Urgent - Door come off its hinges ","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2020 15:22 (jane )<\/b>(Ticket Closed)<\/p>

20\/08\/2020 11:34 (jane)<\/b>2 x engineers, closed large door and locked off <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45759","activity_ticket_id":"45288","ticket_reference":"HDT46369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To turn off the water and electricity - Keys for access - Also take a few pics of the place","ticket_address_1":"Top Floor Flat, 48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/20","activity_end":"2020-08-17 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55138","activity_notes":"To turn off the water and electricity - Keys for access - take a few pics of the place","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2020 16:06 (jane)<\/b>Electricity turned off <\/p>

26\/08\/2020 11:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45760","activity_ticket_id":"45289","ticket_reference":"HDT46370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water leakage through the smoke alarm fixed on the roof","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55139","activity_notes":"Water leakage through the smoke alarm fixed on the roofFlat 3 is in and Flat 4 - 1 has permitted access via keys but would like to know a time","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2020 09:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45761","activity_ticket_id":"45290","ticket_reference":"HDT46371","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cooker\/hob not working ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/20","activity_end":"2020-08-17 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55140","activity_notes":"Cooker\/hob not working ","activity_timesheet":"1","ticket_notes_combined":"

18\/08\/2020 08:56 (jane)<\/b>Appliance engineer attending on Thursday 12pm-4pm <\/p>

18\/08\/2020 09:15 (jane)<\/b>Cooker switch on order <\/p>

18\/08\/2020 15:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45762","activity_ticket_id":"45291","ticket_reference":"HDT46372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water is still not working ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/08\/20","activity_end":"2020-08-17 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55141","activity_notes":"No water flow at all from hot tap in kitchen sink - will send Reddan todayWater flows from hot tap in bathroom washhandbasin but does not become hot at all - will send Reddan today ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 15:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45763","activity_ticket_id":"45262","ticket_reference":"HDT46343","ticket_client":"1961","client_name":"August Equity","ticket_title":"Plumbing works ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55142","activity_notes":"the disabled toilet in our offices is leaking at the back, we also have an issue with the tap not being able to fully turn off. Could I also request a paper towel dispenser for the toilet too please","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2020 09:30 (jane)<\/b>Parts to be sourced<\/p>

19\/08\/2020 16:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45764","activity_ticket_id":"45282","ticket_reference":"HDT46363","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/20","activity_end":"2020-08-17 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55143","activity_notes":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2020 14:49 (jane)<\/b>Provisionally programmed in for Thursday 27th August <\/p>

27\/08\/2020 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45765","activity_ticket_id":"45292","ticket_reference":"HDT46373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check the lower roof gully\/outlet","ticket_address_1":"36 Tavistock Street- Cafe Murano","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/08\/20","activity_end":"2020-08-17 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55144","activity_notes":"To check the lower roof gully\/outletPlease take pictures of water damage, prepare a quote for making good following this leak.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45766","activity_ticket_id":"45288","ticket_reference":"HDT46369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To turn off the water and electricity - Keys for access - Also take a few pics of the place","ticket_address_1":"Top Floor Flat, 48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/08\/20","activity_end":"2020-08-17 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55145","activity_notes":"To turn off the water and electricity - Keys for access - take a few pics of the place","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 16:06 (jane)<\/b>Electricity turned off <\/p>

26\/08\/2020 11:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45767","activity_ticket_id":"45295","ticket_reference":"HDT46376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to the leak into 14 GS.","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/08\/20","activity_end":"2020-08-18 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55146","activity_notes":"To attend to the leak into 14 GS. Believe this is coming from the real lower roof at 13 GS, which is due it's gutter clean","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45768","activity_ticket_id":"45296","ticket_reference":"HDT46377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"For servicing of the dry riser ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/08\/20","activity_end":"2020-08-18 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55147","activity_notes":"For servicing of the dryer riser ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2020 11:37 (jane)<\/b>Engineer attending on Monday 24th August at 12noon <\/p>

04\/09\/2020 12:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45769","activity_ticket_id":"45265","ticket_reference":"HDT46346","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13656 - Flat 9, Wellington Court - new tenant is moving in next Friday ","ticket_address_1":"Flat 9, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/08\/20","activity_end":"2020-08-18 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55148","activity_notes":"Make good mould and redec, re-grout tiles and replace towel rail ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2020 15:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45770","activity_ticket_id":"45297","ticket_reference":"HDT46378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To inspect the power to the boiler - keys for access - no hot water ","ticket_address_1":"Flat 4.2, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/08\/20","activity_end":"2020-08-18 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55149","activity_notes":"To inspect the power to the boiler - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2020 11:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45771","activity_ticket_id":"45298","ticket_reference":"HDT46379","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13650 - Flat 4, 127 Long Acre","ticket_address_1":"Flat 4, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/08\/20","activity_end":"2020-08-18 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55150","activity_notes":"Water damage repairs ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 16:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45772","activity_ticket_id":"45299","ticket_reference":"HDT46380","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service\/compliance test the ladder ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/08\/20","activity_end":"2020-08-18 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55151","activity_notes":"To service\/compliance test the ladder ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2020 09:32 (jane)<\/b>Programmed in for Thursday 10th September <\/p>

10\/09\/2020 09:36 (jane)<\/b>Needs to rescheduled, the compliance engineer has Covid <\/p>

15\/09\/2020 09:17 (jane)<\/b>Attending on Monday 21st September at noon <\/p>

23\/09\/2020 10:07 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2020 15:10 (sandra)<\/b>cost 395.00<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45773","activity_ticket_id":"45302","ticket_reference":"HDT46383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas boiler not firing up - TENANT HOME FOR ACCESS ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/08\/20","activity_end":"2020-08-18 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55152","activity_notes":"Gas boiler not firing up - TENANT HOME FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2020 16:13 (jane)<\/b>PCB board on order, to be fitted tomorrow <\/p>

21\/08\/2020 11:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45774","activity_ticket_id":"45178","ticket_reference":"HDT46259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy list of works as to attached Ticket Report - could you please check in the tenant manual if the tenant's passport is in there","ticket_address_1":"Flat 4, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/20","activity_end":"2020-08-18 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55153","activity_notes":"To carry out inter-tenancy list of works as to attached Ticket Report - could you please check in the tenant manual if the tenant's passport is in there","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2020 12:47 (jane)<\/b>Submitted report to client for approval <\/p>

21\/08\/2020 08:44 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 14:44 (jane)<\/b>Frozen food container on order <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45775","activity_ticket_id":"45209","ticket_reference":"HDT46290","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To fix an external window vent from the inside - TO BE BOOKED IN WITH CLIENT ","ticket_address_1":"Flat 3, 14 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/08\/20","activity_end":"2020-08-18 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55154","activity_notes":"To fix an external window vent from the inside","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2020 16:45 (jane)<\/b>For Friday morning - Yes the resident will be home to provide access.<\/p>

21\/08\/2020 10:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45776","activity_ticket_id":"45304","ticket_reference":"HDT46385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into commercial store, dripping from the flats above - keys for access into the flats","ticket_address_1":"5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/08\/20","activity_end":"2020-08-18 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55155","activity_notes":"Leak into commercial store, dripping from the flats above - keys for access into the flats","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2020 16:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45777","activity_ticket_id":"45305","ticket_reference":"HDT46386","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Water damage to 3rd floor office ","ticket_address_1":"5 Ching Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/08\/20","activity_end":"2020-08-18 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55156","activity_notes":"Water damage to 3rd floor office ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2020 16:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45778","activity_ticket_id":"45307","ticket_reference":"HDT46388","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out a common parts light sweep ","ticket_address_1":"138 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/20","activity_end":"2020-08-19 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55157","activity_notes":"To carry out a common parts light sweep ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2020 15:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45779","activity_ticket_id":"45309","ticket_reference":"HDT46390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Damp issue and access panel on 3rd floor ceiling","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/08\/20","activity_end":"2020-08-19 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55158","activity_notes":"damp issues here and it seems to be continuing, Can you please attend to this? Also can we place the access panel back?","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2020 16:23 (jane)<\/b>Investigated damp, repairs required to flashings when weather permits, refixed access panel<\/p>

20\/08\/2020 11:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45780","activity_ticket_id":"45261","ticket_reference":"HDT46342","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Roof and gutter clearance for today ","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":"","ticket_postcode":"TW9 1TN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/08\/20","activity_end":"2020-08-21 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55159","activity_notes":"In the deluge of rain that we had yesterday afternoon, there was a large leak from above into the shops at 12- 14 Hill Street, Richmond. From the Tenants description it sounds like the gutters were overwhelmed and water flowed down the inside front wall.We need to get someone there tomorrow to make sure that theres no recurrence over the weekend.Please could someone confirm attendance asap","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45781","activity_ticket_id":"45261","ticket_reference":"HDT46342","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Roof and gutter clearance for today ","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":"","ticket_postcode":"TW9 1TN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/20","activity_end":"2020-08-19 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55160","activity_notes":"In the deluge of rain that we had yesterday afternoon, there was a large leak from above into the shops at 12- 14 Hill Street, Richmond. From the Tenants description it sounds like the gutters were overwhelmed and water flowed down the inside front wall.We need to get someone there tomorrow to make sure that theres no recurrence over the weekend.Please could someone confirm attendance asap","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 09:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45782","activity_ticket_id":"45310","ticket_reference":"HDT46391","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install mesh to the hopper\/gutter.","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/08\/20","activity_end":"2020-08-19 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55161","activity_notes":"To install mesh to the hopper\/gutter.","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2020 16:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45783","activity_ticket_id":"45311","ticket_reference":"HDT46392","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into restaurant ","ticket_address_1":"13 & 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/08\/20","activity_end":"2020-08-19 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55162","activity_notes":"Leak into restaurant ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2020 16:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45784","activity_ticket_id":"45184","ticket_reference":"HDT46265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works to carried out between 8th and 23rd August ","ticket_address_1":"Flat 2, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/08\/20","activity_end":"2020-08-19 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55163","activity_notes":"cooker hood issue ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2020 14:58 (jane)<\/b>Tap on order <\/p>

11\/08\/2020 12:16 (jane)<\/b>Cooker hood and washer dryer gone to quote Following inspection found windows to be clean <\/p>

13\/08\/2020 13:29 (jane)<\/b>Engineer has the new shower head ready to be fitted <\/p>

19\/08\/2020 12:57 (jane)<\/b>Appliance engineer attending to the extractor hood on Thursday <\/p>

25\/08\/2020 11:39 (jane)<\/b>New motor for cooker hood on order <\/p>

28\/08\/2020 15:30 (jane)<\/b>Cooker hood motor being fitted on Thursday afternoon of 3rd September <\/p>

04\/09\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45785","activity_ticket_id":"45128","ticket_reference":"HDT46209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - Decorating works gone to quote ","ticket_address_1":"Flat 2, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/07\/20","activity_end":"2020-07-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55164","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2020 11:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45786","activity_ticket_id":"45312","ticket_reference":"HDT46393","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make safe the sockets on the top floor landing.","ticket_address_1":"16A Rupert st - Top floor landing - Common parts","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/20","activity_end":"2020-08-19 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55165","activity_notes":"To make safe the sockets on the top floor landing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2020 16:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45787","activity_ticket_id":"45315","ticket_reference":"HDT46396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13661 - Flat 2, 11a Gerrard Street ","ticket_address_1":"Flat 2, 11a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/08\/20","activity_end":"2020-08-20 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55166","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2020 10:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45788","activity_ticket_id":"45316","ticket_reference":"HDT46397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Leak into ground floor unit ","ticket_address_1":"23 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/20","activity_end":"2020-08-19 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55167","activity_notes":"Emergency call-out - Leak into ground floor unit ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45789","activity_ticket_id":"45318","ticket_reference":"HDT46399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported: issue in my en-suite bathroom where the flush unit keeps dropping into the wall and issue with tap (quote if requires replacing)","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/08\/20","activity_end":"2020-08-20 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55168","activity_notes":"Tenant reported: issue in my en-suite bathroom where the flush unit keeps dropping into the wall and issue with tap (quote if requires replacing)","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2020 13:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45790","activity_ticket_id":"45319","ticket_reference":"HDT46400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate door handle and blind stuck - FOR TODAY, NEW TENANT MOVES IN AT 3PM ","ticket_address_1":"Flat 1, 47-49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/20","activity_end":"2020-08-20 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55169","activity_notes":"To reinstate door handle and blind stuck ","activity_timesheet":"1","ticket_notes_combined":"

20\/08\/2020 11:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45791","activity_ticket_id":"45193","ticket_reference":"HDT46274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - NEW TENANT MOVES IN ON MONDAY 24TH AUGUST - can all items be removed please apart from the shelving mentioned if that is there ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/08\/20","activity_end":"2020-08-20 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55170","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2020 09:19 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

24\/08\/2020 11:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45792","activity_ticket_id":"45320","ticket_reference":"HDT46401","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out local repair to tiles and flashband on roof ","ticket_address_1":"34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/08\/20","activity_end":"2020-08-20 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55171","activity_notes":"To carry out local repair to tiles and flashband on roof ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 09:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45793","activity_ticket_id":"45322","ticket_reference":"HDT46403","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","ticket_address_1":"Flat 3, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/20","activity_end":"2020-08-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55172","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45794","activity_ticket_id":"45322","ticket_reference":"HDT46403","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","ticket_address_1":"Flat 3, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/20","activity_end":"2020-08-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55173","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45795","activity_ticket_id":"45323","ticket_reference":"HDT46404","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","ticket_address_1":"Flat 2.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/20","activity_end":"2020-08-24 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55174","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 09:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45796","activity_ticket_id":"45323","ticket_reference":"HDT46404","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","ticket_address_1":"Flat 2.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/20","activity_end":"2020-08-24 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55175","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 09:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45797","activity_ticket_id":"45324","ticket_reference":"HDT46405","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 2.2, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/20","activity_end":"2020-09-03 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55176","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 13:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45798","activity_ticket_id":"45324","ticket_reference":"HDT46405","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 2.2, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/20","activity_end":"2020-09-03 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55177","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

01\/09\/2020 13:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45799","activity_ticket_id":"45325","ticket_reference":"HDT46406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/20","activity_end":"2020-09-03 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55178","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 13:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45800","activity_ticket_id":"45325","ticket_reference":"HDT46406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/20","activity_end":"2020-09-03 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55179","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

01\/09\/2020 13:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45801","activity_ticket_id":"45326","ticket_reference":"HDT46407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 3.2, 52 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/20","activity_end":"2020-09-03 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55180","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45802","activity_ticket_id":"45326","ticket_reference":"HDT46407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 3.2, 52 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/20","activity_end":"2020-09-03 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55181","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

01\/09\/2020 13:48 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45803","activity_ticket_id":"45327","ticket_reference":"HDT46408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 4.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/20","activity_end":"2020-09-03 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55182","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 13:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45804","activity_ticket_id":"45327","ticket_reference":"HDT46408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Property ","ticket_address_1":"Flat 4.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/20","activity_end":"2020-09-03 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55183","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH AUGUST ","activity_timesheet":"1","ticket_notes_combined":"

01\/09\/2020 13:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45805","activity_ticket_id":"45193","ticket_reference":"HDT46274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - NEW TENANT MOVES IN ON MONDAY 24TH AUGUST - can all items be removed please apart from the shelving mentioned if that is there ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/20","activity_end":"2020-08-20 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55184","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report - can all items be removed please apart from the shelving mentioned if that is there ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2020 09:19 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

24\/08\/2020 11:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45806","activity_ticket_id":"45306","ticket_reference":"HDT46387","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas meter works ","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/20","activity_end":"2020-09-02 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55185","activity_notes":"Prior to our contractors attending site to remove the requested gas meter, you would need to ensure that the meter outlet (the pipework from the meter outlet to any\/all appliances on site) is disconnected and purged. As a safety precaution when doing this your engineer MUST fit a continuity bond between the meter installation and outlet pipework, unless the outlet pipework is being completely removed, this is a requirement of Reg10 GS(I and U) Regs. ","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2020 15:42 (jane)<\/b>Have requested for Wednesday 2nd September <\/p>

02\/09\/2020 16:53 (jane )<\/b>(Ticket Closed)<\/p>

17\/09\/2020 15:16 (jane)<\/b>To confirm we have completed the direct purge from gas to air, at the above site.The gas meter ( index 009119 ) and pipework which feeds into the rear of store room 9, have been capped off and labelled, following a successful purge.The gas meter was also tested for tightness with air on completion. Please see the purge certificate attached, with two copies left on site, at the meter and end of line.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45807","activity_ticket_id":"45328","ticket_reference":"HDT46409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"For electrician to attend - we need to check light fittings after leak through them - TENANT IS HOME FOR TODAY ","ticket_address_1":"Flat 3.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/20","activity_end":"2020-08-20 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55186","activity_notes":"For electrician to attend - we need to check light fittings after leak through them - TENANT IS HOME FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2020 15:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45808","activity_ticket_id":"45330","ticket_reference":"HDT46411","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To paint wall in the common parts ","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/08\/20","activity_end":"2020-08-20 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55187","activity_notes":"To paint wall in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 11:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45809","activity_ticket_id":"45331","ticket_reference":"HDT46412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights have blown, check boiler pressure and issue with pipes under bath","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/20","activity_end":"2020-08-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55188","activity_notes":"Lights have blown, check boiler pressure and issue with pipes under baththe pipe under the bathtub has been regularly (2 \/ 3 times each morning-mainly) been making a huge gargling noise with smelly water being spat up into the bath. Tried using products found at hardware stores to clear pipes, but it hasnt helped.","activity_timesheet":"1","ticket_notes_combined":"

20\/08\/2020 16:02 (jane)<\/b>For Tuesday 25th August at 9am <\/p>

25\/08\/2020 10:46 (jane)<\/b>Replaced blown lamps <\/p>

26\/08\/2020 12:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45810","activity_ticket_id":"45331","ticket_reference":"HDT46412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights have blown, check boiler pressure and issue with pipes under bath","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/20","activity_end":"2020-08-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55189","activity_notes":"Lights have blown, check boiler pressure and issue with pipes under baththe pipe under the bathtub has been regularly (2 \/ 3 times each morning-mainly) been making a huge gargling noise with smelly water being spat up into the bath. Tried using products found at hardware stores to clear pipes, but it hasnt helped.","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2020 16:02 (jane)<\/b>For Tuesday 25th August at 9am <\/p>

25\/08\/2020 10:46 (jane)<\/b>Replaced blown lamps <\/p>

26\/08\/2020 12:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45811","activity_ticket_id":"45332","ticket_reference":"HDT46413","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out a common parts light sweep ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55190","activity_notes":"To carry out a common parts light sweep ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2020 15:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45812","activity_ticket_id":"45333","ticket_reference":"HDT46414","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out a common parts light sweep ","ticket_address_1":"17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55191","activity_notes":"To carry out a common parts light sweep ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2020 15:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45813","activity_ticket_id":"45334","ticket_reference":"HDT46415","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out a common parts light sweep ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55192","activity_notes":"To carry out a common parts light sweep ","activity_timesheet":"1","ticket_notes_combined":"

21\/08\/2020 15:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45814","activity_ticket_id":"45335","ticket_reference":"HDT46416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55193","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:12 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 11:30 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 11:31 (jane)<\/b>Pre-tenancy quoted works have been accepted <\/p>

30\/09\/2020 13:57 (iain)<\/b>List of works.<\/p>

08\/10\/2020 09:48 (alan)<\/b>Replace blown bulbs and faulty transformer to light in main room<\/p>

08\/10\/2020 09:48 (alan)<\/b>Replace blown bulbs and faulty transformer to light in main room<\/p>

08\/10\/2020 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45815","activity_ticket_id":"45336","ticket_reference":"HDT46417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55194","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:21 (jane)<\/b>Submitted pre-tenancy list to client for approval.<\/p>

02\/09\/2020 11:12 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:26 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:21 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:04 (iain)<\/b>List of works.<\/p>

28\/10\/2020 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45816","activity_ticket_id":"45337","ticket_reference":"HDT46418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55195","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:25 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:13 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:23 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:20 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:05 (iain)<\/b>List if works.<\/p>

27\/10\/2020 14:52 (dan)<\/b>Removed panels, supplied and fitted cistern spares, refitted panels<\/p>

28\/10\/2020 10:18 (roy)<\/b>3 x lights not working Replaced transformers, lamp holders and 12v bulbs Fridge also not working and pulled out wash machine to get to power source.Working but light is not<\/p>

03\/11\/2020 11:22 (roy)<\/b>Returned to check fridge.Power ok but fridge not.You can hear the Motor running but unit not getting cold or freezing Replaced washer\/dryerRepair Aid required<\/p>

10\/11\/2020 14:47 (jane)<\/b>Appliance engineer attending on Friday - access via keys <\/p>

17\/11\/2020 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45817","activity_ticket_id":"45338","ticket_reference":"HDT46419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved - vacant flat ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55196","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 13:34 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 13:34 (jane)<\/b>Submitted list to client for approval <\/p>

25\/09\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 10:54 (jane)<\/b>Quoted works have been approved <\/p>

30\/09\/2020 14:00 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:01 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:12 (jane)<\/b>Sash stops on order <\/p>

02\/10\/2020 14:32 (iain)<\/b>Sash stops fitted.<\/p>

09\/10\/2020 06:35 (alan)<\/b>Replace faulty driver unit two downlights her in bedroom<\/p>

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45818","activity_ticket_id":"45339","ticket_reference":"HDT46420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55197","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:33 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 15:34 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 11:08 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 11:09 (jane)<\/b>Pre-tenancy quote has been accepted <\/p>

30\/09\/2020 14:02 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:13 (jane)<\/b>Sash stops on order<\/p>

02\/10\/2020 14:33 (iain)<\/b>Sash stops.<\/p>

02\/10\/2020 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45819","activity_ticket_id":"45340","ticket_reference":"HDT46421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/20","activity_end":"2020-08-20 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55198","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:45 (jane)<\/b>Submitted list to client for approval <\/p>

02\/09\/2020 15:45 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:24 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:19 (sandra)<\/b>to be completed by 1 November <\/p>

29\/10\/2020 07:58 (iain)<\/b>List of works.<\/p>

29\/10\/2020 12:08 (iain)<\/b>List of works.<\/p>

11\/11\/2020 17:01 (dean)<\/b>Done 90.00<\/p>

12\/11\/2020 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45820","activity_ticket_id":"45341","ticket_reference":"HDT46422","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13665 - 12-14 Hill Street, Richmond, TW9","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":"","ticket_postcode":"TW9","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/08\/20","activity_end":"2020-08-20 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55199","activity_notes":"To suppy 2No x dehumidifiers ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2020 16:26 (jane)<\/b>Dehumidifiers supplied to site and set up for 1 x week <\/p>

04\/09\/2020 14:17 (jane)<\/b>Client would like us to collect the dehumidifiers <\/p>

09\/09\/2020 15:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45821","activity_ticket_id":"45342","ticket_reference":"HDT46423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Report that street door not closing properly ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/20","activity_end":"2020-08-21 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55200","activity_notes":"Report that street door not closing properly ","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2020 10:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45822","activity_ticket_id":"45343","ticket_reference":"HDT46424","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13647 - Flat 5, 37-38 Gerrard Street ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/08\/20","activity_end":"2020-08-21 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55201","activity_notes":"Replacement taps ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2020 10:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45823","activity_ticket_id":"45345","ticket_reference":"HDT46426","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Can the leak under the sink be checked - Management keys can be used.","ticket_address_1":"Flat 1, 31a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/20","activity_end":"2020-08-21 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55202","activity_notes":"Can the leak under the sink be checked - Management keys can be used.","activity_timesheet":"1","ticket_notes_combined":"

24\/08\/2020 10:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45824","activity_ticket_id":"45191","ticket_reference":"HDT46272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13628 - Flat 3, 78 Shaftesbury Avenue - plus to replace the cooker extractor hood ","ticket_address_1":"Flat 3, 78 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/20","activity_end":"2020-08-21 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55203","activity_notes":"New appliances ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2020 10:31 (jane)<\/b>Appliances arriving on Wednesday 19th August <\/p>

21\/08\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45825","activity_ticket_id":"45346","ticket_reference":"HDT46427","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/08\/20","activity_end":"2020-08-21 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55204","activity_notes":"Ive been struggling with the washing machine. No matter what setting I put it on, its extremely hot. Ive even resorted to using the cold wash setting, but its still very hot.Ive been experimenting a bit, and I think whats going on is that its only getting a feed from the hot water tap, not the cold.The other weird thing it does is that it doesnt drain property at the end of the wash cycle, so each time I do a wash, I have to run the drain and spin to get rid of the big puddle in the bottom of the drum. ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2020 15:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45826","activity_ticket_id":"45347","ticket_reference":"HDT46428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"A section of the wall (which was damaged by water leak) to be repaired - FOR THURSDAY 27TH AUGUST AT 10AM - Beech Brook Capital ","ticket_address_1":"38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/20","activity_end":"2020-08-27 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55205","activity_notes":"A section of the wall (which was damaged by water leak) to be repaired - FOR THURSDAY 27TH AUGUST AT 10AM ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 11:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45827","activity_ticket_id":"45348","ticket_reference":"HDT46429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Box collection on Monday from 180 Great Porltand Street to 21a Wardour Street ","ticket_address_1":"180 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/20","activity_end":"2020-08-24 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55206","activity_notes":"Please collect a box from the Reception 4th floor Mapp office 80 Great Portland Street for James and deliver it to the 3rd floor office at 21a Wardour Street Monday.","activity_timesheet":"1","ticket_notes_combined":"

26\/08\/2020 12:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45828","activity_ticket_id":"45192","ticket_reference":"HDT46273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To proceed with all works as outlined in Ticket Report attached ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55207","activity_notes":"To proceed with all works as outlined in Ticket Report attached ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2020 14:02 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

25\/08\/2020 10:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45829","activity_ticket_id":"45192","ticket_reference":"HDT46273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To proceed with all works as outlined in Ticket Report attached ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55208","activity_notes":"To proceed with all works as outlined in Ticket Report attached ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2020 14:02 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

25\/08\/2020 10:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45830","activity_ticket_id":"45194","ticket_reference":"HDT46275","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - is all this just wear and tear or is anything you think we should send the contractors back for that renovated the apartment","ticket_address_1":"Flat 1, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55209","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report - is all this just wear and tear or is anything you think we should send the contractors back for that renovated the apartment","activity_timesheet":"1","ticket_notes_combined":"

13\/08\/2020 13:48 (jane)<\/b>Submitted pre-tenancy list to client for approval<\/p>

25\/08\/2020 12:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45831","activity_ticket_id":"45195","ticket_reference":"HDT46276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as listed in Ticket Report attached ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55210","activity_notes":"To carry out pre-tenancy works as listed in Ticket Report attached ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 12:52 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

01\/09\/2020 12:59 (jane)<\/b>2 x kitchen doors and salad drawer on order <\/p>

16\/09\/2020 09:25 (jane)<\/b>Lights on order for roof terrace <\/p>

21\/09\/2020 13:23 (roy)<\/b>Replaced bulbs on terrace. Replaced fly lead to one unit. Water damaged.Clear blocked front gulley Please note Roof terrace skylight not opening. Battery box had been unplugged but this is faulty. Alan bypassed box but needs replacingPlease note. There are 14 floor roof terrace lights. 5 have been replaced but are nice and bright compared to the old lights. These are lit but are dieing . <\/p>

28\/10\/2020 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45832","activity_ticket_id":"45195","ticket_reference":"HDT46276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as listed in Ticket Report attached ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55211","activity_notes":"To carry out pre-tenancy works as listed in Ticket Report attached ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 12:52 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

01\/09\/2020 12:59 (jane)<\/b>2 x kitchen doors and salad drawer on order <\/p>

16\/09\/2020 09:25 (jane)<\/b>Lights on order for roof terrace <\/p>

21\/09\/2020 13:23 (roy)<\/b>Replaced bulbs on terrace. Replaced fly lead to one unit. Water damaged.Clear blocked front gulley Please note Roof terrace skylight not opening. Battery box had been unplugged but this is faulty. Alan bypassed box but needs replacingPlease note. There are 14 floor roof terrace lights. 5 have been replaced but are nice and bright compared to the old lights. These are lit but are dieing . <\/p>

28\/10\/2020 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45833","activity_ticket_id":"45195","ticket_reference":"HDT46276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as listed in Ticket Report attached ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55212","activity_notes":"To carry out pre-tenancy works as listed in Ticket Report attached ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 12:52 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

01\/09\/2020 12:59 (jane)<\/b>2 x kitchen doors and salad drawer on order <\/p>

16\/09\/2020 09:25 (jane)<\/b>Lights on order for roof terrace <\/p>

21\/09\/2020 13:23 (roy)<\/b>Replaced bulbs on terrace. Replaced fly lead to one unit. Water damaged.Clear blocked front gulley Please note Roof terrace skylight not opening. Battery box had been unplugged but this is faulty. Alan bypassed box but needs replacingPlease note. There are 14 floor roof terrace lights. 5 have been replaced but are nice and bright compared to the old lights. These are lit but are dieing . <\/p>

28\/10\/2020 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45834","activity_ticket_id":"45226","ticket_reference":"HDT46307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move sofa from Flat 1 into the biggest lounge area of the other flats ","ticket_address_1":"Flat 1, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55213","activity_notes":"Can the sofa from Flat 1, please be moved into Flat 4? Or, whichever flat has the biggest lounge area out of 2, 3 and 4 ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45835","activity_ticket_id":"45233","ticket_reference":"HDT46314","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached ","ticket_address_1":"Flat 1, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55214","activity_notes":"To carry out pre-tenancy checks and meter reads ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 10:15 (jane)<\/b>Submitted pre-tenancy report to client for approval <\/p>

01\/09\/2020 11:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45836","activity_ticket_id":"45234","ticket_reference":"HDT46315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55215","activity_notes":"To carry out pre-tenancy checks and meter reads ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:20 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:09 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 15:02 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 15:03 (jane)<\/b>Pre-tenancy quotation has been accepted <\/p>

25\/09\/2020 14:59 (iain)<\/b>List of works.<\/p>

25\/09\/2020 16:24 (roy)<\/b>Power into unit but no power from ballast unit.Need to order<\/p>

25\/09\/2020 16:25 (roy)<\/b>Cabinet light not working<\/p>

02\/10\/2020 12:25 (roy)<\/b>Replaced motion light detector unit in mirror<\/p>

02\/10\/2020 12:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45837","activity_ticket_id":"45235","ticket_reference":"HDT46316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and meter reads ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55216","activity_notes":"To carry out pre-tenancy checks and meter reads ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:24 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:11 (jane)<\/b>(Placed On Hold) <\/p>

22\/09\/2020 15:34 (jane)<\/b>(Removed from on-hold)<\/p>

22\/09\/2020 16:09 (jane)<\/b>Quotation has been approved for the remedial works <\/p>

23\/09\/2020 15:42 (iain)<\/b>List of works.<\/p>

23\/09\/2020 15:43 (iain)<\/b>List of works.<\/p>

24\/09\/2020 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45838","activity_ticket_id":"45236","ticket_reference":"HDT46317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55217","activity_notes":"To carry out pre-tenancy checks and meter reads ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:28 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:11 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 14:56 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 14:56 (jane)<\/b>Quotation has been approved for the remedial works<\/p>

25\/09\/2020 14:58 (iain)<\/b>List of works.<\/p>

30\/09\/2020 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45839","activity_ticket_id":"45274","ticket_reference":"HDT46355","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55218","activity_notes":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

26\/08\/2020 11:19 (jane)<\/b>Repaired leaking manifold <\/p>

28\/08\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>

01\/09\/2020 12:00 (jane)<\/b>Blind on order <\/p>

18\/09\/2020 11:04 (jane)<\/b>Snagging item - Issue with wardrobe doors <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45840","activity_ticket_id":"45274","ticket_reference":"HDT46355","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55219","activity_notes":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

26\/08\/2020 11:19 (jane)<\/b>Repaired leaking manifold <\/p>

28\/08\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>

01\/09\/2020 12:00 (jane)<\/b>Blind on order <\/p>

18\/09\/2020 11:04 (jane)<\/b>Snagging item - Issue with wardrobe doors <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45841","activity_ticket_id":"45300","ticket_reference":"HDT46381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove the following at Ichibuns","ticket_address_1":"22\/22a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/08\/20","activity_end":"2020-08-21 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55220","activity_notes":"1no Ichibun sign above main entrance1no Ichibar sign above side door entrance1no Ichibun sign on window These signs are to be returned to the tenant. Keys can be collected from Site Office ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2020 14:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45842","activity_ticket_id":"45308","ticket_reference":"HDT46389","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To refix fire extinguisher back to wall in the common parts by stairs ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/20","activity_end":"2020-08-21 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55221","activity_notes":"To refix fire extinguisher back to wall in the common parts by stairs ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2020 16:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45843","activity_ticket_id":"45301","ticket_reference":"HDT46382","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To cut x 2No hatches into the ceilings in Flat 2 to investigate damp\/water ingress - ANY DAY FROM TUESDAY NEXT WEEK ","ticket_address_1":"Flat 2, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/08\/20","activity_end":"2020-08-21 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55222","activity_notes":"To cut x 2No hatches in the ceilings s in Flat 2 to investigate damp\/water ingress ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:34 (jane)<\/b>Collection of inspection covers from Vauxhall tp's , protection works,cut out and fitment of X2 inspection hatches, removal of X2 marble inspection shelves,clean and clear work areas.<\/p>

27\/08\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45844","activity_ticket_id":"45293","ticket_reference":"HDT46374","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/13658 - 11-14 Upper St Martin's Lane - Block 7","ticket_address_1":"11-14 Upper St Martin's Lane - Block 7","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"21\/08\/20","activity_end":"2020-08-21 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55223","activity_notes":"To carry out five yearly fixed wiring test to the common parts and issue NICEIC report on completion ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 16:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45845","activity_ticket_id":"45294","ticket_reference":"HDT46375","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/13659 - St Martins Courtyard, 7-13 Mercer Street & 12 Slingsby Place ","ticket_address_1":"St Martins Courtyard, 7-13 Mercer Street & 12 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"21\/08\/20","activity_end":"2020-08-21 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55224","activity_notes":"To carry out five yearly fixed wiring test to the common parts and issue NICEIC report on completion ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 16:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45846","activity_ticket_id":"45313","ticket_reference":"HDT46394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported: Part of the vinyl has come off and it's a trip hazard - hallway flooring - Keys for access ","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/08\/20","activity_end":"2020-08-21 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55225","activity_notes":"Tenant reported: Part of the vinyl has come off and it's a trip hazard.- hallway flooring - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2020 10:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45847","activity_ticket_id":"45321","ticket_reference":"HDT46402","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13663 - Flat 7, 127 Long Acre ","ticket_address_1":"Flat 7, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/08\/20","activity_end":"2020-08-21 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55226","activity_notes":"En-Suite Bathroom Following inspection of above found tiled flooring blown and requires replacementTo isolate supplies to toilet, disconnect, remove and set aside for re-use.To uplift tile flooring throughout bathroom, cart away and dispose of at waste transfer site.Prepare sub-flooring, supply and install new ceramic tiles back to area all to match existing, allow to set followed by grout application, clean and buff.Reinstate previously removed toilet and commission.Remove all protection works on completion.","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 13:51 (jane)<\/b>Programmed in for Wednesday 30th September <\/p>

09\/11\/2020 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45848","activity_ticket_id":"45329","ticket_reference":"HDT46410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To re-attach cupboard door in the basement of Ichibuns, 22 WS","ticket_address_1":" Ichibuns, 22 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/08\/20","activity_end":"2020-08-21 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55227","activity_notes":"To re-attach cupboard door in the basement of Ichibuns, 22 WS","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2020 10:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45849","activity_ticket_id":"45349","ticket_reference":"HDT46430","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Various list of works ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/20","activity_end":"2020-08-21 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55228","activity_notes":"Can we have a call out please as the key is stuck in the door lock to the gas cupboard in the front basement area please. Also the glass in the break glass is missing in two boxes that need replacing.Can we also have the weeds removed from the top step of the metal staircase leading to the basement please and also (see attached) the weeds cleared from this area which is via Flat E (if you can let me know for this one so that we can confirm access). There is also some paint stored and an old picture frame in the boiler room which needs to be disposed off please.If you can let me know when someone can attend please.","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2020 09:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45850","activity_ticket_id":"45350","ticket_reference":"HDT46431","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - No hot water\/heating ","ticket_address_1":"Flat 14, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/20","activity_end":"2020-08-23 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55229","activity_notes":"Emergency call-out - No hot water\/heating ","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2020 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45851","activity_ticket_id":"45109","ticket_reference":"HDT46190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - FOR THE FIRST WEEK IN SEPTEMBER ","ticket_address_1":"Flat 3.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"01\/09\/20","activity_end":"2020-09-01 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55230","activity_notes":"To carry out fixed wiring test -","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 12:02 (jane)<\/b>Arranging a date in September <\/p>

28\/07\/2020 12:35 (jane)<\/b>To programme in works for 1st week of September <\/p>

24\/08\/2020 09:18 (jane)<\/b>For 1st of September <\/p>

01\/09\/2020 14:27 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45852","activity_ticket_id":"45352","ticket_reference":"HDT46433","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas leak on hob ","ticket_address_1":"Flat 3, 82 Shaftesbury Ave ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/20","activity_end":"2020-08-24 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55231","activity_notes":"Gas leak on hob ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2020 14:22 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45853","activity_ticket_id":"45353","ticket_reference":"HDT46434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps ","ticket_address_1":"Top Floor Flat, Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/20","activity_end":"2020-08-24 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55232","activity_notes":"To replace blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 09:12 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45854","activity_ticket_id":"45354","ticket_reference":"HDT46435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom issue and lighting - keys for access ","ticket_address_1":"Flat 3, 43a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/08\/20","activity_end":"2020-08-24 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55233","activity_notes":"It seems we have a problem with the intercom system. Camera doesn't work or shows a blue screen, I can't hear anything and above all seems I can't open the door anymore from the flat, I had to go downstairs few times this year.Inside the flat, some of the ceiling lights are not working anymore. I tried to check, but it seems I can't change them myself as the bulb is wired directly to the flat electricity (not a screw style bulb).4 of them are not working, 3 in the living room and 1 in the bathroom.It would be great if they could be changed.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 14:40 (jane)<\/b>All lights need to be ordered as they are LED with drivers.The bathroom light Is different from the rest of the flat but still LED.Not bulbs but unit's, have ordered <\/p>

17\/09\/2020 10:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45855","activity_ticket_id":"45354","ticket_reference":"HDT46435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom issue and lighting - keys for access ","ticket_address_1":"Flat 3, 43a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55234","activity_notes":"It seems we have a problem with the intercom system. Camera doesn't work or shows a blue screen, I can't hear anything and above all seems I can't open the door anymore from the flat, I had to go downstairs few times this year.Inside the flat, some of the ceiling lights are not working anymore. I tried to check, but it seems I can't change them myself as the bulb is wired directly to the flat electricity (not a screw style bulb).4 of them are not working, 3 in the living room and 1 in the bathroom.It would be great if they could be changed.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 14:40 (jane)<\/b>All lights need to be ordered as they are LED with drivers.The bathroom light Is different from the rest of the flat but still LED.Not bulbs but unit's, have ordered <\/p>

17\/09\/2020 10:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45856","activity_ticket_id":"45355","ticket_reference":"HDT46436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : Toilet flush is not working - keys for access ","ticket_address_1":"3rd Floor Flat - 24A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/08\/20","activity_end":"2020-08-24 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55235","activity_notes":"Tenant reported : Toilet flush is not workingPlease collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2020 10:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45857","activity_ticket_id":"45356","ticket_reference":"HDT46437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - keys for access ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/20","activity_end":"2020-08-24 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55236","activity_notes":"To carry out pre-tenancy checks - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 10:50 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 12:06 (jane)<\/b>(Placed On Hold) <\/p>

30\/10\/2020 10:02 (sandra)<\/b>(Removed from on-hold)<\/p>

30\/10\/2020 14:57 (iain)<\/b>List of works.<\/p>

30\/10\/2020 14:58 (iain)<\/b>Completed apart from a fridge salad drawer that needs to be ordered.<\/p>

30\/10\/2020 15:46 (sandra)<\/b>salad crisper on order <\/p>

11\/11\/2020 12:33 (iain)<\/b>List of works.<\/p>

11\/11\/2020 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45858","activity_ticket_id":"45357","ticket_reference":"HDT46438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - 25th September - New tenant moves in on 5th October ","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/09\/20","activity_end":"2020-09-28 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55237","activity_notes":"To carry out pre-tenancy checks - 28th September - New tenant moves in on 5th October ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2020 13:23 (jane)<\/b>(Placed On Hold) <\/p>

29\/09\/2020 13:24 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

22\/10\/2020 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45859","activity_ticket_id":"45346","ticket_reference":"HDT46427","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 1, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/08\/20","activity_end":"2020-08-24 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55238","activity_notes":"Ive been struggling with the washing machine. No matter what setting I put it on, its extremely hot. Ive even resorted to using the cold wash setting, but its still very hot.Ive been experimenting a bit, and I think whats going on is that its only getting a feed from the hot water tap, not the cold.The other weird thing it does is that it doesnt drain property at the end of the wash cycle, so each time I do a wash, I have to run the drain and spin to get rid of the big puddle in the bottom of the drum. ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2020 15:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45860","activity_ticket_id":"45358","ticket_reference":"HDT46439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13668 - Flat 1, Exeter Mansions","ticket_address_1":"Flat 1, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/20","activity_end":"2020-08-24 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55239","activity_notes":"Replacement flush plate and taps ","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2020 15:35 (jane)<\/b>Attending tomorrow morning, access via tenant <\/p>

27\/08\/2020 14:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45861","activity_ticket_id":"45359","ticket_reference":"HDT46440","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/09\/20","activity_end":"2020-09-11 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55240","activity_notes":"I watered our potted plants on the terrace and there was water in the hallway (coming from the fire alarm thing - see picture).We didnt notice anything when it was heavy rain the other day so its a bit ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2020 14:53 (jane)<\/b>Attending tomorrow morning via tenant (Friday) <\/p>

11\/09\/2020 11:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45862","activity_ticket_id":"45162","ticket_reference":"HDT46243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached - Redecs gone to quote ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/20","activity_end":"2020-08-24 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55241","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached - Redecs gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2020 14:46 (jane)<\/b>Carried out pre-tenancy check list and issued to client for approval <\/p>

11\/08\/2020 15:28 (jane)<\/b>Replaced smoke and heat alarm Repaired wiring fault to lights in bedroom Refixed switch panel in kitchen<\/p>

17\/08\/2020 16:25 (jane)<\/b>2No x white wooden venetian blinds on order <\/p>

18\/08\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

24\/08\/2020 13:16 (jane)<\/b>New kitchen door on order, expected in 4th September <\/p>

24\/08\/2020 14:26 (jane)<\/b>integrated kitchen door and fridge parts on order <\/p>

03\/09\/2020 15:33 (jane)<\/b>Awaiting a freezer compartment door bracket to complete.<\/p>

08\/09\/2020 12:07 (jane)<\/b>Awaiting integrated door <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45863","activity_ticket_id":"45360","ticket_reference":"HDT46441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower door issue ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/08\/20","activity_end":"2020-08-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55242","activity_notes":"Shower door issue ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 11:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45864","activity_ticket_id":"45361","ticket_reference":"HDT46442","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To adjust lock on commercial door ","ticket_address_1":"30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/20","activity_end":"2020-08-24 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55243","activity_notes":"To adjust lock commercial door ","activity_timesheet":"1","ticket_notes_combined":"

25\/08\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45865","activity_ticket_id":"45362","ticket_reference":"HDT46443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak in the kitchen causing water puddle on the floor - keys for access ","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/08\/20","activity_end":"2020-08-25 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55244","activity_notes":"Leak in the kitchen causing water puddle on the floor - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2020 15:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45866","activity_ticket_id":"45363","ticket_reference":"HDT46444","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To mastic between floor and skirting boards with silicone to stop odours from basement restaurants","ticket_address_1":"14 Shorts Gardens - Ground Floor, Common Parts Staircase","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/08\/20","activity_end":"2020-08-25 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55245","activity_notes":"To mastic between floor and skirting boards with silicone to stop odours from basement restaurants","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45867","activity_ticket_id":"44905","ticket_reference":"HDT45986","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13563 - Flat 1, Egmont House ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/08\/20","activity_end":"2020-08-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55246","activity_notes":"To allow to carry out all protection works as required.Carefully cut out large section of plasterboard boxing to allow pest control contractors to carry out work.To then carry out reinstatement works to construct framework to newly constructed aperture, re-board walls, tape and joint and fill and carry out decoration works on completion.","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2020 15:39 (jane)<\/b>Have requested for Wednesday 8th July <\/p>

07\/07\/2020 09:21 (jane)<\/b>On hold until further notice <\/p>

07\/07\/2020 16:19 (jane)<\/b>(Placed On Hold) <\/p>

27\/08\/2020 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45868","activity_ticket_id":"45364","ticket_reference":"HDT46445","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to roof leak ","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/08\/20","activity_end":"2020-08-25 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55247","activity_notes":"Engineer to attend and investigate as Tenant reports she has a leak from the roof that's coming though one of the light fittings in her hall. ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45869","activity_ticket_id":"45194","ticket_reference":"HDT46275","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report - is all this just wear and tear or is anything you think we should send the contractors back for that renovated the apartment","ticket_address_1":"Flat 1, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/08\/20","activity_end":"2020-08-25 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55248","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report - is all this just wear and tear or is anything you think we should send the contractors back for that renovated the apartment","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2020 13:48 (jane)<\/b>Submitted pre-tenancy list to client for approval<\/p>

25\/08\/2020 12:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45870","activity_ticket_id":"45365","ticket_reference":"HDT46446","ticket_client":"1961","client_name":"August Equity","ticket_title":"JH\/JH\/13666 - 10 Slingsby Place","ticket_address_1":"10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/08\/20","activity_end":"2020-08-25 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55249","activity_notes":" basin and hand towel dispenser ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2020 13:58 (jane)<\/b>5 day lead-time on parts<\/p>

16\/09\/2020 13:06 (jane)<\/b>Delay on the tap, should be in stock early part of next week <\/p>

24\/09\/2020 15:19 (dan)<\/b>Supplied and fitted basin taps, removed wall hung pan and repaired leak, supplied and fitted hand towel dispenser<\/p>

24\/09\/2020 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45871","activity_ticket_id":"45366","ticket_reference":"HDT46447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to investigate leak at Beijing Tong Ren Tang, 124 SA ","ticket_address_1":"124 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/08\/20","activity_end":"2020-08-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55250","activity_notes":"to investigate leak at Beijing Tong Ren Tang, 124 SA ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2020 15:20 (jane)<\/b>Run temp replacement main, return visit required 26\/8<\/p>

28\/08\/2020 14:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45872","activity_ticket_id":"45367","ticket_reference":"HDT46448","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The dishwasher in apartment has stopped draining.","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/08\/20","activity_end":"2020-08-25 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55251","activity_notes":"The dishwasher in apartment has stopped draining.","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2020 15:42 (jane)<\/b>Booked for Friday, 28\/08, between 12pm and 4pm<\/p>

03\/09\/2020 12:47 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45873","activity_ticket_id":"45368","ticket_reference":"HDT46449","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55252","activity_notes":"The faulty light The wall lights in one of the bedrooms seems to be faulty, it makes quite a loud hard electrical crackling sound, it flickers, its been like this since we moved in, in concerned it may start a fire if we left it on like that. The thermostatthe thermostat might be faulty as it appears to be turning the heating on even though it is on - and the orange light shows its activated. We've had to turn the knobs on the radiators of otherwise the flat would be scorching hot.There is also wall-mounted air condition control unit, it doesn't seem to be working, could they look into this at the same time, please?The skylight marksthese were redecorated prior to the tenancy starting so should not be present?Cigarettes on flat roof and leaky\/noisy gutter - please investigateThe tenant Mary-Anne - is in to permit access but just needs to know what time to expect you. ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:18 (jane)<\/b>Programmed in for Friday morning - 28th August <\/p>

02\/09\/2020 16:52 (jane)<\/b>Supplied and fitted new thermostat<\/p>

10\/09\/2020 13:42 (jane)<\/b>Repairs to wall lights completed <\/p>

15\/09\/2020 08:55 (jane)<\/b>Decorating works completed <\/p>

15\/09\/2020 08:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45874","activity_ticket_id":"45368","ticket_reference":"HDT46449","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/20","activity_end":"2020-08-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55253","activity_notes":"The faulty light The wall lights in one of the bedrooms seems to be faulty, it makes quite a loud hard electrical crackling sound, it flickers, its been like this since we moved in, in concerned it may start a fire if we left it on like that. The thermostatthe thermostat might be faulty as it appears to be turning the heating on even though it is on - and the orange light shows its activated. We've had to turn the knobs on the radiators of otherwise the flat would be scorching hot.There is also wall-mounted air condition control unit, it doesn't seem to be working, could they look into this at the same time, please?The skylight marksthese were redecorated prior to the tenancy starting so should not be present?Cigarettes on flat roof and leaky\/noisy gutter - please investigateThe tenant Mary-Anne - is in to permit access but just needs to know what time to expect you. ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:18 (jane)<\/b>Programmed in for Friday morning - 28th August <\/p>

02\/09\/2020 16:52 (jane)<\/b>Supplied and fitted new thermostat<\/p>

10\/09\/2020 13:42 (jane)<\/b>Repairs to wall lights completed <\/p>

15\/09\/2020 08:55 (jane)<\/b>Decorating works completed <\/p>

15\/09\/2020 08:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45875","activity_ticket_id":"45369","ticket_reference":"HDT46450","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13670 - Flat 1, 11a Gerrard Street ","ticket_address_1":"Flat 1, 11a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/08\/20","activity_end":"2020-08-25 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55254","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2020 13:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45876","activity_ticket_id":"45370","ticket_reference":"HDT46451","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Attend to a leak under the sink here and the front door is scraping and causing an issue ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/20","activity_end":"2020-08-25 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55255","activity_notes":"Attend to a leak under the sink here and the front door is scraping and causing an issue ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 11:59 (jane)<\/b>Attending tomorrow afternoon, access via tenant <\/p>

03\/09\/2020 15:50 (jane)<\/b>New hinges required to door and overflow part<\/p>

07\/09\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45877","activity_ticket_id":"45371","ticket_reference":"HDT46452","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To secure doors","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/20","activity_end":"2020-08-25 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55256","activity_notes":"To tighten up the front door along with the closers on 2nd and 3rd floor","activity_timesheet":"1","ticket_notes_combined":"

26\/08\/2020 09:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45878","activity_ticket_id":"45373","ticket_reference":"HDT46454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Inter-tenancy checks and meter reads - FOR TODAY ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/20","activity_end":"2020-08-26 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55257","activity_notes":"Can we do ITC here today please? and meter reads? Gas is in GAS CUPBOARD OUTSIDE MAIN DOOR which they will need an extra key for","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:21 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 16:56 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:12 (jane)<\/b>(Removed from on-hold)<\/p>

17\/12\/2020 15:12 (iain)<\/b>List of works.<\/p>

17\/12\/2020 15:13 (iain)<\/b>List of works.<\/p>

18\/12\/2020 16:56 (dean)<\/b>80.00<\/p>

23\/12\/2020 07:39 (alan)<\/b>List of works <\/p>

04\/01\/2021 12:17 (alan)<\/b>List of works <\/p>

04\/01\/2021 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45879","activity_ticket_id":"45374","ticket_reference":"HDT46455","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To refix wooden trellis on the roof - FOR TODAY ","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/20","activity_end":"2020-08-26 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55258","activity_notes":"To refix wooden trellis on the roof - FOR TODAY ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2020 09:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45880","activity_ticket_id":"45375","ticket_reference":"HDT46456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler sprung a leak - urgent, keys for access ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/20","activity_end":"2020-08-26 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55259","activity_notes":"Boiler sprung a leak - urgent, keys for access ","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2020 12:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45881","activity_ticket_id":"45301","ticket_reference":"HDT46382","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To cut x 2No hatches into the ceilings in Flat 2 to investigate damp\/water ingress - ANY DAY FROM TUESDAY NEXT WEEK ","ticket_address_1":"Flat 2, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/08\/20","activity_end":"2020-08-26 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55260","activity_notes":"To cut x 2No hatches in the ceilings s in Flat 2 to investigate damp\/water ingress ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:34 (jane)<\/b>Collection of inspection covers from Vauxhall tp's , protection works,cut out and fitment of X2 inspection hatches, removal of X2 marble inspection shelves,clean and clear work areas.<\/p>

27\/08\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45883","activity_ticket_id":"45274","ticket_reference":"HDT46355","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55262","activity_notes":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

26\/08\/2020 11:19 (jane)<\/b>Repaired leaking manifold <\/p>

28\/08\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>

01\/09\/2020 12:00 (jane)<\/b>Blind on order <\/p>

18\/09\/2020 11:04 (jane)<\/b>Snagging item - Issue with wardrobe doors <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45884","activity_ticket_id":"45088","ticket_reference":"HDT46169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair service gate ","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/20","activity_end":"2020-08-26 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55263","activity_notes":"To fix service yard side gate bottom hinge and to re drill and fit better fitting bolts and rawl plug to gate fixing. ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2020 09:21 (jane)<\/b>Security hinge on order<\/p>

30\/07\/2020 12:15 (jane)<\/b>New hinge inspected in stock 5th or 6th August <\/p>

03\/09\/2020 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45885","activity_ticket_id":"45088","ticket_reference":"HDT46169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair service gate ","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"26\/08\/20","activity_end":"2020-08-26 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55264","activity_notes":"To fix service yard side gate bottom hinge and to re drill and fit better fitting bolts and rawl plug to gate fixing. ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2020 09:21 (jane)<\/b>Security hinge on order<\/p>

30\/07\/2020 12:15 (jane)<\/b>New hinge inspected in stock 5th or 6th August <\/p>

03\/09\/2020 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45886","activity_ticket_id":"44905","ticket_reference":"HDT45986","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13563 - Flat 1, Egmont House ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/08\/20","activity_end":"2020-08-26 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55265","activity_notes":"To allow to carry out all protection works as required.Carefully cut out large section of plasterboard boxing to allow pest control contractors to carry out work.To then carry out reinstatement works to construct framework to newly constructed aperture, re-board walls, tape and joint and fill and carry out decoration works on completion.","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2020 15:39 (jane)<\/b>Have requested for Wednesday 8th July <\/p>

07\/07\/2020 09:21 (jane)<\/b>On hold until further notice <\/p>

07\/07\/2020 16:19 (jane)<\/b>(Placed On Hold) <\/p>

27\/08\/2020 16:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45887","activity_ticket_id":"45377","ticket_reference":"HDT46458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/20","activity_end":"2020-08-27 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55266","activity_notes":"To carry out inter-tenancy checks - FOR THURSDAY - meter read for electric in Ground floor FB1 needed - KEYS FOR ACCESS ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2020 16:06 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>

11\/09\/2020 09:46 (jane)<\/b>Returned and replaced D shape toilet seat.<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45888","activity_ticket_id":"45378","ticket_reference":"HDT46459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13675 - Flat 1, 5 Charlotte Place ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/20","activity_end":"2020-08-26 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55267","activity_notes":"Replacement water heater ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2020 14:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45889","activity_ticket_id":"45382","ticket_reference":"HDT46463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the main door and the wires hanging just inside. The door is catching badly on the floor it is not self closing properly","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/20","activity_end":"2020-08-27 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55268","activity_notes":"To investigate the main door and the wires hanging just inside. The door is catching badly on the floor it is not self closing properly","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2020 14:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45890","activity_ticket_id":"45383","ticket_reference":"HDT46464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13673 - Flat 5, 17 Catherine Street ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/09\/20","activity_end":"2020-09-21 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55269","activity_notes":"Replacement shower enclosure ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 10:32 (jane)<\/b>Shower enclosure on order - 5\/10 day lead-time <\/p>

23\/09\/2020 13:22 (jane)<\/b>Additional hour to be added to repair shower controls <\/p>

24\/09\/2020 08:22 (dan)<\/b>Supplied and fitted corner opening shower enclosure, carried out additional works to shower controls<\/p>

24\/09\/2020 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45891","activity_ticket_id":"45376","ticket_reference":"HDT46457","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a five year fixed wiring test - current one expires 27th August ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"01\/09\/20","activity_end":"2020-09-01 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55270","activity_notes":"To carry out a five year fixed wiring test - current one expires 27th August ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2020 09:25 (jane)<\/b>Attending 1st September <\/p>

01\/09\/2020 14:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45892","activity_ticket_id":"45387","ticket_reference":"HDT46468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/13640 - The Townhouse, 38 Tavistock Street ","ticket_address_1":"The Townhouse, 38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/08\/20","activity_end":"2020-08-27 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55271","activity_notes":"Replacement down-lighters MONDAY TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:58 (jane)<\/b>Requesting access for Monday 28th <\/p>

08\/10\/2020 11:20 (jane)<\/b>Awaiting a reply from the client when we can attend, need to chase up next week <\/p>

13\/10\/2020 09:01 (sandra)<\/b>Asked Client for access for Friday 16th or Monday 18th <\/p>

14\/10\/2020 09:08 (sandra)<\/b>Monday confirmed with tenant <\/p>

19\/10\/2020 18:22 (alan)<\/b>Quoted works<\/p>

20\/10\/2020 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45893","activity_ticket_id":"45388","ticket_reference":"HDT46469","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom issue ","ticket_address_1":"Flat 4, 55-57 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/08\/20","activity_end":"2020-08-27 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55272","activity_notes":"The intercom has a fault. There is no video signal or sound, just a blue screen. I think the buzzer work","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 09:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45894","activity_ticket_id":"45389","ticket_reference":"HDT46470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Urgent redecoration of apartment - quoted works ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/20","activity_end":"2020-08-27 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55273","activity_notes":"Urgent redecoration of apartment ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45895","activity_ticket_id":"45390","ticket_reference":"HDT46471","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13553 - Flat 1, 137 Long Acre ","ticket_address_1":"Flat 1, 137 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/20","activity_end":"2020-08-27 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55274","activity_notes":"To prepare water damaged area to ceiling and one number of wall, by filling where needed followed by a coat of stainblock and finishing by 2 number of coats of emulsion to one ceiling and one wall to match existing.Approximate ceiling size - 8x7m Approximate wall size - 3x1m","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 13:50 (jane)<\/b>Attending on Friday 4th September <\/p>

07\/09\/2020 11:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45896","activity_ticket_id":"45391","ticket_reference":"HDT46472","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13552 - Flat 2, 137 Long Acre ","ticket_address_1":"Flat 2, 137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/10\/20","activity_end":"2020-10-27 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55275","activity_notes":"To prepare water damaged area to ceiling by filling where needed followed by a coat of stainblock and finishing with 2No coats of emulsion to one ceiling to match existing.Approximate ceiling size - 8x7m","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 13:51 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 13:51 (jane)<\/b>On hold, tenant moves out in two months <\/p>

17\/09\/2020 09:25 (jane)<\/b>(Removed from on-hold)<\/p>

17\/09\/2020 09:26 (jane)<\/b>Booked for 27th October 2020 <\/p>

27\/10\/2020 14:37 (dean)<\/b>Done 340.00<\/p>

27\/10\/2020 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45897","activity_ticket_id":"45392","ticket_reference":"HDT46473","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13551 - Flat 3, 137 Long Acre - Vacant Flat ","ticket_address_1":"Flat 3, 137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/20","activity_end":"2020-08-27 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55276","activity_notes":"To prepare water damaged area to ceiling and one number of wall, by filling where needed followed by a coat of stainblock and finishing by 2 number of coats of emulsion to one ceiling and one wall to match existing.Approximate ceiling size - 8x7mApproximate wall size - 3x3m ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 13:50 (jane)<\/b>Attending on Friday 4th September <\/p>

07\/09\/2020 11:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45898","activity_ticket_id":"45282","ticket_reference":"HDT46363","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"27\/08\/20","activity_end":"2020-08-27 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55277","activity_notes":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2020 14:49 (jane)<\/b>Provisionally programmed in for Thursday 27th August <\/p>

27\/08\/2020 16:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45899","activity_ticket_id":"45393","ticket_reference":"HDT46474","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13672 - Flat 2.1, 52 Shaftesbury Avenue ","ticket_address_1":"Flat 2.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/20","activity_end":"2020-08-28 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55278","activity_notes":"Replacement kitchen tap ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 12:37 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45900","activity_ticket_id":"45394","ticket_reference":"HDT46475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove the boxes to be kept in site office - Common Parts - 2No small key boxes - Keys for access ","ticket_address_1":"9a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55279","activity_notes":"To remove the boxes to be kept in site office - Common Parts - 2No small key boxes - Keys for access these are two small black boxes and please do not throw away!They have car and house keys in them :) so very important to return them to the site office for the tenant to collect","activity_timesheet":"1","ticket_notes_combined":"

28\/08\/2020 13:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45901","activity_ticket_id":"45226","ticket_reference":"HDT46307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move sofa from Flat 1 into the biggest lounge area of the other flats ","ticket_address_1":"Flat 1, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55280","activity_notes":"Can the sofa from Flat 1, please be moved into Flat 4? Or, whichever flat has the biggest lounge area out of 2, 3 and 4 ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45902","activity_ticket_id":"45396","ticket_reference":"HDT46477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge door not staying closed and blind cord snapped. ","ticket_address_1":"Flat 2, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/08\/20","activity_end":"2020-08-28 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55281","activity_notes":"Fridge door not staying closed and blind cord snapped. ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 16:15 (jane )<\/b>(Ticket Closed)<\/p>

10\/09\/2020 11:53 (jane)<\/b>New blind on order <\/p>

04\/11\/2020 14:22 (sandra)<\/b>being delivered to Travis 5\/11\/20<\/p>

06\/11\/2020 16:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 13:46 (travis)<\/b>New blind fitted, extractor checked for blockages.<\/p>

12\/11\/2020 09:18 (jane)<\/b>Repaired fridge and fitted new blind <\/p>

08\/12\/2020 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45903","activity_ticket_id":"45395","ticket_reference":"HDT46476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To include removal\/dispose of the tenant's abandoned items and to install restrictors to the living room windows.","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/20","activity_end":"2020-08-28 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55282","activity_notes":"To include removal\/dispose of the tenant's abandoned items and to install restrictors to the living room windows.","activity_timesheet":"1","ticket_notes_combined":"

28\/08\/2020 15:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45904","activity_ticket_id":"45397","ticket_reference":"HDT46478","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom issue ","ticket_address_1":"Flat 6a, Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"28\/08\/20","activity_end":"2020-08-28 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55283","activity_notes":"Intercom issue ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 16:54 (jane )<\/b>(Ticket Closed)<\/p>

28\/08\/2020 16:56 (jane)<\/b>Attending on Tuesday morning, tenant will give access<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45905","activity_ticket_id":"45398","ticket_reference":"HDT46479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing to vacant flat ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55284","activity_notes":"To carry out PAT testing to vacant flat ","activity_timesheet":"1","ticket_notes_combined":"

02\/09\/2020 16:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45906","activity_ticket_id":"45399","ticket_reference":"HDT46480","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing to vacant flat ","ticket_address_1":"Flat 2, 44 Wellington Street and 3 Russell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55285","activity_notes":"To carry out PAT testing to vacant flat ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2020 15:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45907","activity_ticket_id":"45400","ticket_reference":"HDT46481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing to vacant flat ","ticket_address_1":"Flat 3, 44 Wellington Street & 3 Russell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55286","activity_notes":"To carry out PAT testing to vacant flat ","activity_timesheet":"1","ticket_notes_combined":"

03\/09\/2020 15:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45908","activity_ticket_id":"45401","ticket_reference":"HDT46482","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing to vacant flat ","ticket_address_1":"Flat 4.4, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55287","activity_notes":"To carry out PAT testing to vacant flat ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2020 09:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45909","activity_ticket_id":"45402","ticket_reference":"HDT46483","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing to vacant flat ","ticket_address_1":"Flat 3, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55288","activity_notes":"To carry out PAT testing to vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 21:00 (roy)<\/b>Pat and smoke test Replaced one out of date alarm Ryness account<\/p>

24\/09\/2020 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45910","activity_ticket_id":"45403","ticket_reference":"HDT46484","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing to vacant flat ","ticket_address_1":"Flat 5, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55289","activity_notes":"To carry out PAT testing to vacant flat ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2020 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45911","activity_ticket_id":"45404","ticket_reference":"HDT46485","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing to vacant flat ","ticket_address_1":"Flat 4, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55290","activity_notes":"To carry out PAT testing to vacant flat ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45912","activity_ticket_id":"45233","ticket_reference":"HDT46314","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached ","ticket_address_1":"Flat 1, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/08\/20","activity_end":"2020-08-28 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55291","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 10:15 (jane)<\/b>Submitted pre-tenancy report to client for approval <\/p>

01\/09\/2020 11:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45913","activity_ticket_id":"45233","ticket_reference":"HDT46314","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as outlined in Ticket Report attached ","ticket_address_1":"Flat 1, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55292","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached ","activity_timesheet":"1","ticket_notes_combined":"

28\/08\/2020 10:15 (jane)<\/b>Submitted pre-tenancy report to client for approval <\/p>

01\/09\/2020 11:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45914","activity_ticket_id":"45406","ticket_reference":"HDT46487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water to Flat 1 - 4","ticket_address_1":"Flat 1-4. 38 Williiam IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/20","activity_end":"2020-08-28 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55293","activity_notes":"No hot water to Flat 1 - 4","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 16:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45915","activity_ticket_id":"45407","ticket_reference":"HDT46488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13674 - Flat 1, 9 Charing Cross Road","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/20","activity_end":"2020-08-28 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55294","activity_notes":"Replacement parts to boiler ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2020 14:37 (jane)<\/b>Attending tomorrow, keys for access <\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45916","activity_ticket_id":"45408","ticket_reference":"HDT46489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out repair to roof - FOR TUESDAY AT 10:30AM ","ticket_address_1":"21-22a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/09\/20","activity_end":"2020-09-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55295","activity_notes":"To carry out repair to roof - FOR TUESDAY AT 10:30AM ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45917","activity_ticket_id":"45395","ticket_reference":"HDT46476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To include removal\/dispose of the tenant's abandoned items and to install restrictors to the living room windows.","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/08\/20","activity_end":"2020-08-28 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55296","activity_notes":"To include removal\/dispose of the tenant's abandoned items and to install restrictors to the living room windows.","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 15:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45918","activity_ticket_id":"45226","ticket_reference":"HDT46307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move sofa from Flat 1 into the biggest lounge area of the other flats ","ticket_address_1":"Flat 1, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/08\/20","activity_end":"2020-08-28 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55297","activity_notes":"Can the sofa from Flat 1, please be moved into Flat 4? Or, whichever flat has the biggest lounge area out of 2, 3 and 4 ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45919","activity_ticket_id":"45409","ticket_reference":"HDT46490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge is not working, tried all power switches but unable to turn on.","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55298","activity_notes":"Fridge is not working, tried all power switches but unable to turn on.","activity_timesheet":"1","ticket_notes_combined":"

01\/09\/2020 09:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45920","activity_ticket_id":"45385","ticket_reference":"HDT46466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door issues ","ticket_address_1":"6a Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/20","activity_end":"2020-09-01 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55299","activity_notes":"Can we attend and look at the following issues with the doors?Both doors to the bedrooms upstairs do not stay closed. With the wind in the past couple of weeks throughout the night the doors caused an uncomfortable noise. Further do the door handles of the door in the kitchen come off, if the door is being pulled to close. Can we check if there is any draft coming from the windows or any breeze that could be affecting the doors too","activity_timesheet":"1","ticket_notes_combined":"

28\/08\/2020 16:57 (jane)<\/b>Attending on Tuesday morning, tenant will give access <\/p>

02\/09\/2020 14:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45921","activity_ticket_id":"45410","ticket_reference":"HDT46491","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Emergency call-out, no hot water ","ticket_address_1":"Flat 3, 18 Endell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/20","activity_end":"2020-08-30 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55300","activity_notes":"Emergency call-out, no hot water ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 09:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45922","activity_ticket_id":"45411","ticket_reference":"HDT46492","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To ensure the water and boiler are on. Can we also ensure the flat is all ready for the new tenants ","ticket_address_1":"Flat A, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/20","activity_end":"2020-09-01 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55301","activity_notes":"To ensure the water and boiler are on. Can we also ensure the flat is all ready","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 14:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45923","activity_ticket_id":"45412","ticket_reference":"HDT46493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Fire alarm going off ","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/20","activity_end":"2020-08-28 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55302","activity_notes":": Fire alarm is going off at 33 Cranbourne Street. Immediate attendance please to investigate Believed to be flat 2 occupant on phone reporting its faulty ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 09:49 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45924","activity_ticket_id":"45413","ticket_reference":"HDT46494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Boiler not working ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/20","activity_end":"2020-08-29 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55303","activity_notes":"Emergency call-out - Boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 09:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45925","activity_ticket_id":"45414","ticket_reference":"HDT46495","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Boiler is not working ","ticket_address_1":"Flat 3, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/20","activity_end":"2020-08-30 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55304","activity_notes":"Emergency call-out - Boiler is not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 09:57 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45926","activity_ticket_id":"45415","ticket_reference":"HDT46496","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"Emergency call-out - Leaking toilet ","ticket_address_1":"35 Abingdon Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/20","activity_end":"2020-08-29 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55305","activity_notes":"Emergency call-out - Leaking toilet ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 10:13 (jane)<\/b>Out of hours engineer attended and isolated toilet, need to return to repair <\/p>

02\/09\/2020 16:42 (jane)<\/b>For 10am on Friday, tenant will give access <\/p>

04\/09\/2020 11:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45927","activity_ticket_id":"45415","ticket_reference":"HDT46496","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"Emergency call-out - Leaking toilet ","ticket_address_1":"35 Abingdon Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/09\/20","activity_end":"2020-09-04 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55306","activity_notes":"Emergency call-out - Leaking toilet ","activity_timesheet":"1","ticket_notes_combined":"

01\/09\/2020 10:13 (jane)<\/b>Out of hours engineer attended and isolated toilet, need to return to repair <\/p>

02\/09\/2020 16:42 (jane)<\/b>For 10am on Friday, tenant will give access <\/p>

04\/09\/2020 11:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45928","activity_ticket_id":"45416","ticket_reference":"HDT46497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electric oven has stopped working ","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55307","activity_notes":"Electric oven has stopped working ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 10:27 (jane)<\/b>Attending on Monday afternoon 07\/09<\/p>

09\/09\/2020 12:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45929","activity_ticket_id":"45377","ticket_reference":"HDT46458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55308","activity_notes":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 16:06 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>

11\/09\/2020 09:46 (jane)<\/b>Returned and replaced D shape toilet seat.<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45931","activity_ticket_id":"45377","ticket_reference":"HDT46458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55310","activity_notes":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 16:06 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>

11\/09\/2020 09:46 (jane)<\/b>Returned and replaced D shape toilet seat.<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45932","activity_ticket_id":"45405","ticket_reference":"HDT46486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make safe the external menu box.","ticket_address_1":"68-70 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55311","activity_notes":"To make safe the external menu boxthe cover needs to be closed up instead of hanging loose. ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 14:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45933","activity_ticket_id":"45386","ticket_reference":"HDT46467","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of signage ","ticket_address_1":"11-13 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55312","activity_notes":"To attend to the above property and remove the external non smoking sign and the metal signage with 11-13 Charlotte street and tenant names on. Please call James for clarity when at the property to ensure the right things are removed.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45934","activity_ticket_id":"44932","ticket_reference":"HDT46013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13559 - Flat 1, 79 St Martins Lane - please check with Angela before proceeding ","ticket_address_1":"Flat 1, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55313","activity_notes":"List of works ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 09:52 (jane)<\/b>(Placed On Hold) <\/p>

13\/07\/2020 14:10 (jane)<\/b>On hold as advised by client <\/p>

25\/08\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

26\/08\/2020 12:45 (jane)<\/b>Client wants to now go ahead with the works <\/p>

24\/09\/2020 15:29 (travis)<\/b>Replacement of subfloor,18mm ply,Reinstated plasterboard into ceiling void and plastered ready for decoration.<\/p>

25\/09\/2020 13:44 (travis)<\/b>Taken this job as far as I can by fitting bath, bi-fold shower screen,mastic seals and cleaned property.Awaiting flooring to complete.<\/p>

24\/11\/2020 15:16 (travis)<\/b>Loaded out the job with materials.<\/p>

25\/11\/2020 15:09 (travis)<\/b>Flooring works.<\/p>

26\/11\/2020 15:30 (travis)<\/b>Flooring works.<\/p>

30\/11\/2020 11:23 (travis)<\/b>Mitred edging bead around new floor,And removed all rubbish ready for disposal.<\/p>

18\/12\/2020 15:21 (travis)<\/b>Bathroom works, flooring,bath panel framework,panels ect.<\/p>

21\/12\/2020 15:30 (travis)<\/b>Bathroom works.<\/p>

21\/12\/2020 15:31 (dan)<\/b>Refitted wc, reconnected bath pipework<\/p>

11\/01\/2021 09:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45935","activity_ticket_id":"45314","ticket_reference":"HDT46395","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13664 - Flat 2, 21a Catherine Street ","ticket_address_1":"Flat 2, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55314","activity_notes":"To disconnect and remove existing integrated washer\/dryer and dispose of correctly at waste transfer siteTo supply and install new Zanussi integrated washer dryer into place commission and leave in full working order","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2020 15:21 (jane)<\/b>New appliance has been ordered <\/p>

01\/09\/2020 16:18 (jane)<\/b>New appliance being fitted on Thursday afternoon <\/p>

04\/09\/2020 09:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45936","activity_ticket_id":"45335","ticket_reference":"HDT46416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55315","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:12 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 11:30 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 11:31 (jane)<\/b>Pre-tenancy quoted works have been accepted <\/p>

30\/09\/2020 13:57 (iain)<\/b>List of works.<\/p>

08\/10\/2020 09:48 (alan)<\/b>Replace blown bulbs and faulty transformer to light in main room<\/p>

08\/10\/2020 09:48 (alan)<\/b>Replace blown bulbs and faulty transformer to light in main room<\/p>

08\/10\/2020 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45937","activity_ticket_id":"45336","ticket_reference":"HDT46417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55316","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:21 (jane)<\/b>Submitted pre-tenancy list to client for approval.<\/p>

02\/09\/2020 11:12 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:26 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:21 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:04 (iain)<\/b>List of works.<\/p>

28\/10\/2020 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45938","activity_ticket_id":"45337","ticket_reference":"HDT46418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55317","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:25 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:13 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:23 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:20 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:05 (iain)<\/b>List if works.<\/p>

27\/10\/2020 14:52 (dan)<\/b>Removed panels, supplied and fitted cistern spares, refitted panels<\/p>

28\/10\/2020 10:18 (roy)<\/b>3 x lights not working Replaced transformers, lamp holders and 12v bulbs Fridge also not working and pulled out wash machine to get to power source.Working but light is not<\/p>

03\/11\/2020 11:22 (roy)<\/b>Returned to check fridge.Power ok but fridge not.You can hear the Motor running but unit not getting cold or freezing Replaced washer\/dryerRepair Aid required<\/p>

10\/11\/2020 14:47 (jane)<\/b>Appliance engineer attending on Friday - access via keys <\/p>

17\/11\/2020 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45939","activity_ticket_id":"45338","ticket_reference":"HDT46419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved - vacant flat ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55318","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 13:34 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 13:34 (jane)<\/b>Submitted list to client for approval <\/p>

25\/09\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 10:54 (jane)<\/b>Quoted works have been approved <\/p>

30\/09\/2020 14:00 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:01 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:12 (jane)<\/b>Sash stops on order <\/p>

02\/10\/2020 14:32 (iain)<\/b>Sash stops fitted.<\/p>

09\/10\/2020 06:35 (alan)<\/b>Replace faulty driver unit two downlights her in bedroom<\/p>

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45940","activity_ticket_id":"45339","ticket_reference":"HDT46420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55319","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:33 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 15:34 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 11:08 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 11:09 (jane)<\/b>Pre-tenancy quote has been accepted <\/p>

30\/09\/2020 14:02 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:13 (jane)<\/b>Sash stops on order<\/p>

02\/10\/2020 14:33 (iain)<\/b>Sash stops.<\/p>

02\/10\/2020 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45941","activity_ticket_id":"45372","ticket_reference":"HDT46453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy check - new tenant 21\/11\/2020","ticket_address_1":"Top Floor, Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55320","activity_notes":"To carry out pre-tenancy check","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 10:09 (jane)<\/b>Submitted list to client for approval <\/p>

04\/09\/2020 10:11 (jane)<\/b>(Placed On Hold) <\/p>

02\/11\/2020 14:26 (sandra)<\/b>(Removed from on-hold)<\/p>

02\/11\/2020 14:27 (sandra)<\/b>tenant moves in on 20th <\/p>

06\/11\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

09\/11\/2020 10:43 (travis)<\/b>Pre tenancy works.<\/p>

09\/11\/2020 11:19 (jane)<\/b>Wardrobe door runner on order <\/p>

12\/11\/2020 06:55 (alan)<\/b>List of works<\/p>

12\/11\/2020 06:59 (alan)<\/b>List of works Plus found power tripping out, Test thought fault found to be pump for under Floor heating Mike K to quote for replacement <\/p>

16\/11\/2020 11:34 (jane)<\/b>Attending tomorrow to fit the wardrobe runners and check the gutters <\/p>

18\/11\/2020 09:25 (roy)<\/b>Replaced door brackets to wardrobe and rehung Tried using rods to get to blocked outlet Cherry picker required<\/p>

18\/11\/2020 10:06 (jane)<\/b>(Ticket Closed)<\/p>

19\/11\/2020 12:44 (roy)<\/b>Replaced 1 x GU10 LED bulb<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45942","activity_ticket_id":"45379","ticket_reference":"HDT46460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - TO BE COMPLETED BY CLOSE OF BUSINESS ON MONDAY 7TH SEPTEMBER ","ticket_address_1":"Flat 5, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55321","activity_notes":"To carry out pre-tenancy checks - FROM 1ST SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 11:22 (jane)<\/b>Submitted list to client for approval <\/p>

02\/09\/2020 11:23 (jane)<\/b>(Placed On Hold) <\/p>

04\/09\/2020 13:16 (jane)<\/b>(Removed from on-hold)<\/p>

07\/09\/2020 12:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45943","activity_ticket_id":"45381","ticket_reference":"HDT46462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FROM 1ST SEPTEMBER","ticket_address_1":"Flat 2, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55322","activity_notes":"To carry out pre-tenancy checks - FROM 1ST SEPTEMBER","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 12:40 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 12:43 (jane)<\/b>Have submitted list to client for approval <\/p>

22\/10\/2020 16:42 (sandra)<\/b>(Removed from on-hold)<\/p>

29\/10\/2020 07:52 (iain)<\/b>List of works.<\/p>

29\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

11\/11\/2020 17:04 (dean)<\/b>Done 80.00<\/p>

12\/11\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45944","activity_ticket_id":"45344","ticket_reference":"HDT46425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Opening up works ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/20","activity_end":"2020-09-01 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55323","activity_notes":"Open up the ceiling in flat 1 in the bathroom to check that the structure of the floor remains sound and book in monitoring for the movement in flat 3 to ensure it does not get worseas to email attached ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 17:01 (jane)<\/b>Client would like the works carried out Wednesday 2nd September <\/p>

02\/09\/2020 15:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45945","activity_ticket_id":"45340","ticket_reference":"HDT46421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55324","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:45 (jane)<\/b>Submitted list to client for approval <\/p>

02\/09\/2020 15:45 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:24 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:19 (sandra)<\/b>to be completed by 1 November <\/p>

29\/10\/2020 07:58 (iain)<\/b>List of works.<\/p>

29\/10\/2020 12:08 (iain)<\/b>List of works.<\/p>

11\/11\/2020 17:01 (dean)<\/b>Done 90.00<\/p>

12\/11\/2020 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45946","activity_ticket_id":"45417","ticket_reference":"HDT46498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 1.1, 52a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/20","activity_end":"2020-09-01 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55325","activity_notes":"To carry out compliance testing ","activity_timesheet":"1","ticket_notes_combined":"

02\/09\/2020 16:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45947","activity_ticket_id":"45417","ticket_reference":"HDT46498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 1.1, 52a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55326","activity_notes":"To carry out compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 16:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45948","activity_ticket_id":"45418","ticket_reference":"HDT46499","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"All front room lights have blown and issue with smoke detector in the bedroom","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/20","activity_end":"2020-09-01 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55327","activity_notes":"All front room lights have blown and issue with smoke detector in the bedroom","activity_timesheet":"1","ticket_notes_combined":"

01\/09\/2020 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45949","activity_ticket_id":"45419","ticket_reference":"HDT46500","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water and extractor fan issue ","ticket_address_1":"Flat 1, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/20","activity_end":"2020-09-01 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55328","activity_notes":"No hot water and extractor fan issue ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 14:51 (jane)<\/b>Immersion on order <\/p>

02\/09\/2020 16:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45950","activity_ticket_id":"45420","ticket_reference":"HDT46501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13678 - Flat 3.2, 52 Shaftesbury Avenue ","ticket_address_1":"Flat 3.2, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/20","activity_end":"2020-09-01 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55329","activity_notes":"Flue seals ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 14:07 (jane)<\/b>Attending to on Friday 25th September <\/p>

30\/09\/2020 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45951","activity_ticket_id":"45384","ticket_reference":"HDT46465","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To order and deliver to site new BT phone ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55330","activity_notes":"To order and deliver to site new BT phone ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 16:59 (jane)<\/b>Phone has been ordered - 3 day lead-time <\/p>

02\/09\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45952","activity_ticket_id":"45351","ticket_reference":"HDT46432","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To order and deliver to site a utility trolley ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1H 9NP","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55331","activity_notes":"Would it be possible to order the below for the reception at the above please: Professional Utility Trolley Multi-purpose 3 tier 1020x500x960mm | Adexa GX032B","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2020 09:58 (jane)<\/b>New utility trolley has been ordered <\/p>

28\/08\/2020 17:00 (jane)<\/b>Utility trolley has been ordered, being delivered on Tuesday 1st September to Reddan office <\/p>

02\/09\/2020 09:27 (jane)<\/b>Delivered trolley to site, unpacked and found leg broken, have requested a new trolley is sent to us <\/p>

11\/01\/2021 10:19 (sandra)<\/b>trolley still in office <\/p>

18\/01\/2021 13:53 (sandra)<\/b>(Placed On Hold) trolley still in recetion<\/p>

10\/12\/2021 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45953","activity_ticket_id":"45421","ticket_reference":"HDT46502","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/20","activity_end":"2020-09-01 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55332","activity_notes":"Boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 12:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45954","activity_ticket_id":"44861","ticket_reference":"HDT45942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of pre-tenancy works - to be completed BY 1ST JULY ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/20","activity_end":"2020-09-01 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55333","activity_notes":"List of pre-tenancy works - to be completed BY 1ST JULY ","activity_timesheet":"1","ticket_notes_combined":"

01\/07\/2020 12:43 (jane)<\/b>Light on order for fridge <\/p>

01\/07\/2020 13:35 (jane)<\/b>3-4 weeks lead-time on fridge light cover,<\/p>

02\/07\/2020 09:44 (jane)<\/b>Notes: Hallway2. Lighting in boiler cupboard not workingBathroom. Replace fitting 3. Lights in bathroom very dim when first switched on as lamps on no longer available for these lights would suggest replacement of fittings. Replace all 6 fittings 4. Shaver socket in mirror cabinet broke. Replaced 5. Stop needs fixing. Refixed 6. Towel rail next to sink needs re fixing. Refixed Bedroom7. All 3 black out roller blinds are broken - To remove them please. Removed 8. Ceiling light missing lamps. Replace lamps 9. Lights in wardrobe various lamps blown. Replace blown lamps 10. Iron coat hangers, ironing board and drying rack left in bedroom - please remove. Removed Kitchen Lounge14. Windows stay needs re-fixing. Refixed 15. Left hand window overlooking Tavistock Street not opening. Fixed 16. Light in cupboard not working. Replace fitting 17. The kitchen cupboard not working. Replaced lamp 19. Diffuser for lights in fridge missing. Ordered 20. Wall extractor fan broken. Refixed fan<\/p>

28\/07\/2020 10:45 (jane)<\/b>Have chased up supplier for the fridge lamp diffuser cover <\/p>

28\/08\/2020 11:33 (jane)<\/b>Light cover arriving today <\/p>

02\/09\/2020 11:09 (jane)<\/b>Access granted via keys for tomorrow to fit the new fridge light <\/p>

03\/09\/2020 13:31 (jane )<\/b>(Ticket Closed)<\/p>

22\/09\/2020 09:16 (jane)<\/b>Further works required to flat <\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45955","activity_ticket_id":"45422","ticket_reference":"HDT46503","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Tap dripping to disabled toilet on the first floor ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/09\/20","activity_end":"2020-09-01 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55334","activity_notes":"Tap dripping to disabled toilet on the first floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45956","activity_ticket_id":"45423","ticket_reference":"HDT46504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check the water, Boiler and washing machine are all working ready for a move in ","ticket_address_1":"Flat 3, 38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/20","activity_end":"2020-09-01 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55335","activity_notes":"Check the water, Boiler and washing machine are all working ready for a move in ","activity_timesheet":"1","ticket_notes_combined":"

02\/09\/2020 15:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45957","activity_ticket_id":"45120","ticket_reference":"HDT46201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To jet wash the decking on the terrace ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/09\/20","activity_end":"2020-09-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55336","activity_notes":"To jet wash the decking on the terrace To give the client some dates ","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2020 09:55 (jane)<\/b>Access for Friday 7th August <\/p>

05\/08\/2020 13:41 (jane)<\/b>Re-arranged for Friday 14th August <\/p>

13\/08\/2020 10:04 (jane)<\/b>Provisionally re-booked for Friday 21st August <\/p>

17\/08\/2020 14:51 (jane)<\/b>Family emergency - re-arranged for Friday 28th August <\/p>

02\/09\/2020 09:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45958","activity_ticket_id":"45424","ticket_reference":"HDT46505","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The main door doesn't slam shut. It stays ajar - Report to Lilian ","ticket_address_1":"52 Shaftesbury Avenue - Main Street Door ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/20","activity_end":"2020-09-02 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55337","activity_notes":"The main door doesn't slam shut. It stays ajar - Report to Lilian ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45959","activity_ticket_id":"45425","ticket_reference":"HDT46506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the washer drier and dishwasher and debris from ceiling ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/09\/20","activity_end":"2020-09-02 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55338","activity_notes":"Our clothes never come out completely dry no matter how many times we do the drying cycle. As for the dishwasher, after the cycle everything is very hot and still dirty - rendering it useless for now. We would also like to follow up on the aforementioned debris coming from the ceiling in the sitting room","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 10:54 (jane)<\/b>Engineers attending on Monday, 07\/09 between 10 and 2 pm<\/p>

07\/09\/2020 15:03 (jane )<\/b>(Ticket Closed)<\/p>

08\/09\/2020 14:52 (jane)<\/b>Washing machine was repaired <\/p>

08\/09\/2020 15:35 (jane)<\/b>The oven inside is dirty but I really can't see how it could be cleaned. There are two bars that span the living room.One of them appears to have moved.I believe someone has used it as a chin up bar but can not prove it. Just needs filling and painting. OVEN GONE TO QUOTE Washing machine, filter cleaned Dishwasher, quote submitted for replacement part <\/p>

10\/09\/2020 11:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2020 11:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45960","activity_ticket_id":"45425","ticket_reference":"HDT46506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the washer drier and dishwasher and debris from ceiling ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/20","activity_end":"2020-09-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55339","activity_notes":"Our clothes never come out completely dry no matter how many times we do the drying cycle. As for the dishwasher, after the cycle everything is very hot and still dirty - rendering it useless for now. We would also like to follow up on the aforementioned debris coming from the ceiling in the sitting room","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 10:54 (jane)<\/b>Engineers attending on Monday, 07\/09 between 10 and 2 pm<\/p>

07\/09\/2020 15:03 (jane )<\/b>(Ticket Closed)<\/p>

08\/09\/2020 14:52 (jane)<\/b>Washing machine was repaired <\/p>

08\/09\/2020 15:35 (jane)<\/b>The oven inside is dirty but I really can't see how it could be cleaned. There are two bars that span the living room.One of them appears to have moved.I believe someone has used it as a chin up bar but can not prove it. Just needs filling and painting. OVEN GONE TO QUOTE Washing machine, filter cleaned Dishwasher, quote submitted for replacement part <\/p>

10\/09\/2020 11:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2020 11:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45961","activity_ticket_id":"45428","ticket_reference":"HDT46509","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate pooling water & potential drain blockage on roof ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/09\/20","activity_end":"2020-09-02 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55340","activity_notes":"To investigate pooling water & potential drain blockage on roof ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:58 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45962","activity_ticket_id":"45429","ticket_reference":"HDT46510","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Urgent leak ","ticket_address_1":"21 Catherine Street - Chicceti","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/09\/20","activity_end":"2020-09-02 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55341","activity_notes":"To attend urgently to the above restaurant, reported leak Cong in from above flats, on the Catherine Street side, someone is on site now, access may be required to the apartments","activity_timesheet":"1","ticket_notes_combined":"

02\/09\/2020 15:57 (jane)<\/b>Leak investigation, checked all apartments, replacement cistern component required flat 1<\/p>

02\/09\/2020 15:59 (jane)<\/b>Leak investigation, checked all apartments, replacement cistern component required in flat 1, isolated water and locating part <\/p>

04\/09\/2020 13:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45963","activity_ticket_id":"45430","ticket_reference":"HDT46511","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Alarm going off ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/20","activity_end":"2020-09-02 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55342","activity_notes":"Flat 1 has reported there is an alarm going off - one of the detectors has been triggered and she is unaware of what alarm it is so is very concernedRecommended Solution: Please attend site ASAP as Flat 1 has reported there is an alarm going off - one of the detectors has been triggered and she is unaware of what alarm it is so is very concernedIssue Notes: Tenant's contact details are: Jade - 0742 911 5233","activity_timesheet":"1","ticket_notes_combined":"

02\/09\/2020 13:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45964","activity_ticket_id":"45427","ticket_reference":"HDT46508","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The inner courtyard door that leads to the old site office\/cabin is broken ","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/20","activity_end":"2020-09-02 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55343","activity_notes":"The inner courtyard door that leads to the old site office\/cabin is broken ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45965","activity_ticket_id":"45426","ticket_reference":"HDT46507","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Attend 4th floor office and address the door issue as mentioned below","ticket_address_1":"4th Floor, 21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/09\/20","activity_end":"2020-09-02 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55344","activity_notes":"As we went to shut the double door out to the roof from the kitchen this evening, a piece of wood that has obviously been screwed back on in the past, came off at the bottom of the door. It holds the lock in which now wont work. We dont think this is the first time this has happened as there are obviously additional locks on other doors in the office so I think this one now needs the same TLC! The door is bolted at the top so is secure but could someone please come and have a look at it","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2020 10:10 (jane)<\/b>Flick bolts on order <\/p>

04\/09\/2020 10:05 (jane)<\/b>Door locks. (On order).<\/p>

09\/09\/2020 11:36 (jane)<\/b>Returning tomorrow to fit the new bolts <\/p>

11\/09\/2020 10:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45966","activity_ticket_id":"45431","ticket_reference":"HDT46512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps to the common parts ","ticket_address_1":"38 S Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/20","activity_end":"2020-09-02 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55345","activity_notes":"To replace blown lamps to the common parts ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 15:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45967","activity_ticket_id":"45432","ticket_reference":"HDT46513","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13645 - Flat 2, 16 New Cavendish Street ","ticket_address_1":"Flat 2, 16 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/20","activity_end":"2020-09-16 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55346","activity_notes":"Repairs to boiler ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 14:48 (jane)<\/b>pro-forma paid by the owner - Harrock <\/p>

02\/09\/2020 14:50 (jane)<\/b>Provisionally programmed in for 14th September for 2 x days <\/p>

03\/09\/2020 09:07 (jane)<\/b>Works commencing on Tuesday 15th September <\/p>

14\/09\/2020 11:16 (jane)<\/b>Re-programmed for Wednesday <\/p>

18\/09\/2020 13:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45968","activity_ticket_id":"45433","ticket_reference":"HDT46514","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13680 - Flat 2, 23 Charlotte Street plus drainage company cleared blockage - Separate cost ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/20","activity_end":"2020-09-02 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55347","activity_notes":"To allow to carefully disconnect and remove the toilet to expose the waste pipework and depending on investigation works will try and complete the repair whilst on site, should we find any major works required, we will submit a report and further costings.","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2020 09:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45969","activity_ticket_id":"45435","ticket_reference":"HDT46516","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"List of works ","ticket_address_1":"2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/20","activity_end":"2020-09-02 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55348","activity_notes":"Would it be possible to arrange for some one to attend to the above ASAP please as I would like the following looked at.5th floor there has been a leak from above and the light fitting outside the 5th floor office does not look very stable can you arrange for this to be checked and if about to fall please have it removed and can you quote to make good please.Also the 5th floor tenants door does not close properly maybe because of the water can this be checked too.3rd floor toilet does not flush can someone attend and get this fixed please.1st floor landing can the sign be refixed please.","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2020 09:41 (jane)<\/b>Reported back findings Removed light fitting but the ceiling has no support and possibly could fall down if it got wet again. Removed LED light as it was heavy in the ceilingCarpet is damp and a humidifier would help. Door needs planning down but MUST do the hinge side not lock side and revarnish hinge side.Two men will be required to take door into basement to do the work.There is another entrance to office as door is very difficult to open and close.3rd Floor Toilet requires a new push button flush.Siphon works ok1st FloorReplaced sign. Ok<\/p>

04\/09\/2020 12:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45970","activity_ticket_id":"45436","ticket_reference":"HDT46517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 4TH SEPTEMBER - ACCESS VIA KEYS VACANT FLAT ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/20","activity_end":"2020-09-04 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55349","activity_notes":"To carry out compliance testing - FOR FRIDAY 4TH SEPTEMBER - ACCESS VIA KEYS VACANT FLAT ","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 09:52 (jane)<\/b>Needed to change the filling loop<\/p>

04\/09\/2020 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45971","activity_ticket_id":"45436","ticket_reference":"HDT46517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 4TH SEPTEMBER - ACCESS VIA KEYS VACANT FLAT ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/20","activity_end":"2020-09-04 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55350","activity_notes":"To carry out compliance testing - FOR FRIDAY 4TH SEPTEMBER - ACCESS VIA KEYS VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2020 09:52 (jane)<\/b>Needed to change the filling loop<\/p>

04\/09\/2020 13:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45972","activity_ticket_id":"45434","ticket_reference":"HDT46515","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection to commercial property at 10am tomorrow ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/20","activity_end":"2020-09-02 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55351","activity_notes":"To carry out gas safety inspection to commercial property at 10am tomorrow ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 12:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45973","activity_ticket_id":"45438","ticket_reference":"HDT46519","ticket_client":"5","client_name":"Ashley Associates","ticket_title":"To carry out service and repairs of air con system to Flats ","ticket_address_1":"Flats 1 and Flat 9, 12 Great Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/09\/20","activity_end":"2020-09-10 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55352","activity_notes":"To visit Flats 1 (bsmt and ground floor) and Flat (penthouse) to carry out services and any repairs.","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2020 09:34 (jane)<\/b>Programmed in for Thursday 10th September <\/p>

10\/09\/2020 15:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45974","activity_ticket_id":"45440","ticket_reference":"HDT46521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Problem with taps ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/09\/20","activity_end":"2020-09-03 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55353","activity_notes":"Problem with taps Tenant is Greg Naigell - 07810 090000.","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 12:57 (jane)<\/b>2x pair basin taps to be collected and fitted<\/p>

04\/09\/2020 14:15 (jane)<\/b>Ordered new taps <\/p>

07\/09\/2020 15:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45975","activity_ticket_id":"45441","ticket_reference":"HDT46522","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55354","activity_notes":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2020 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45976","activity_ticket_id":"45441","ticket_reference":"HDT46522","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55355","activity_notes":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45977","activity_ticket_id":"45442","ticket_reference":"HDT46523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/20","activity_end":"2020-09-04 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55356","activity_notes":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45978","activity_ticket_id":"45442","ticket_reference":"HDT46523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/20","activity_end":"2020-09-04 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55357","activity_notes":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45979","activity_ticket_id":"45443","ticket_reference":"HDT46524","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Exterior lights check sweep and arrange the change where required","ticket_address_1":"St Martins Courtyard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/20","activity_end":"2020-09-03 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55358","activity_notes":"Exterior lights check sweep and arrange the change where required","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>

05\/01\/2021 10:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/01\/2021 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45980","activity_ticket_id":"45444","ticket_reference":"HDT46525","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/20","activity_end":"2020-09-04 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55359","activity_notes":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 10:51 (jane)<\/b>To replace carbon monoxide and heat alarm <\/p>

04\/09\/2020 15:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45981","activity_ticket_id":"45444","ticket_reference":"HDT46525","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/20","activity_end":"2020-09-04 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55360","activity_notes":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2020 10:51 (jane)<\/b>To replace carbon monoxide and heat alarm <\/p>

04\/09\/2020 15:17 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45982","activity_ticket_id":"45445","ticket_reference":"HDT46526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/20","activity_end":"2020-09-04 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55361","activity_notes":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2020 15:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45983","activity_ticket_id":"45445","ticket_reference":"HDT46526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/20","activity_end":"2020-09-04 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55362","activity_notes":"To carry out compliance testing - FOR 4TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 15:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45984","activity_ticket_id":"45446","ticket_reference":"HDT46527","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Second floor disabled toilet overflowing ","ticket_address_1":"14 Upper St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/09\/20","activity_end":"2020-09-03 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55363","activity_notes":"Second floor disabled toilet overflowing ","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 08:57 (jane)<\/b>New flush valve on order <\/p>

14\/09\/2020 10:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45985","activity_ticket_id":"45437","ticket_reference":"HDT46518","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported main door is slamming ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/09\/20","activity_end":"2020-09-03 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55364","activity_notes":"Tenant reported main door is slamming ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2020 11:59 (jane)<\/b>Ordered new door closer <\/p>

04\/09\/2020 09:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45986","activity_ticket_id":"45450","ticket_reference":"HDT46531","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - keys for access ","ticket_address_1":"Flat 1, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/20","activity_end":"2020-09-03 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55365","activity_notes":"To carry out PAT testing - keys for access ","activity_timesheet":"1","ticket_notes_combined":"

17\/09\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>

17\/09\/2020 11:13 (jane)<\/b>Plus replaced 5 x 9v batteries to alarms <\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45987","activity_ticket_id":"45451","ticket_reference":"HDT46532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - keys for access ","ticket_address_1":"Flat 4, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/20","activity_end":"2020-09-03 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55366","activity_notes":"To carry out PAT testing - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 13:41 (jane )<\/b>(Ticket Closed)<\/p>

17\/09\/2020 16:13 (jane)<\/b>Replaced batteries in smoke and head alarms <\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45988","activity_ticket_id":"45452","ticket_reference":"HDT46533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - keys for access ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/20","activity_end":"2020-09-03 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55367","activity_notes":"To carry out PAT testing - keys for access ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2020 09:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45989","activity_ticket_id":"45453","ticket_reference":"HDT46534","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate burst pipe in Happy Lemon","ticket_address_1":"24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/09\/20","activity_end":"2020-09-07 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55368","activity_notes":"To investigate burst pipe in Happy Lemon","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 09:08 (jane)<\/b>David Shipley (cc'd) to meet Dan outside 10 LNS 09:00 am on Monday to investigate this leak further David can be contacted on 07831 855270<\/p>

07\/09\/2020 15:37 (jane)<\/b>Loaded on site with 3rd party agent to investigate source of overflow, rerouted high level overflow pipework<\/p>

17\/09\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45990","activity_ticket_id":"45457","ticket_reference":"HDT46538","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To investigate water damage to walls\/ceilings in top offices at 12\/13 LNS","ticket_address_1":"12\/13 Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/09\/20","activity_end":"2020-09-03 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55369","activity_notes":" To investigate water damage to walls\/ceilings in top offices at 12\/13 LNS","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 12:56 (jane)<\/b>Returning on Monday <\/p>

11\/09\/2020 16:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45991","activity_ticket_id":"45458","ticket_reference":"HDT46539","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Flat - 7th September ","ticket_address_1":"Flat 2, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/20","activity_end":"2020-09-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55370","activity_notes":"To carry out compliance testing - Vacant Flat - 7th September ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 12:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45992","activity_ticket_id":"45458","ticket_reference":"HDT46539","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Flat - 7th September ","ticket_address_1":"Flat 2, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/20","activity_end":"2020-09-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55371","activity_notes":"To carry out compliance testing - Vacant Flat - 7th September ","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 12:47 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45993","activity_ticket_id":"45459","ticket_reference":"HDT46540","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Flat - 7th September ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/20","activity_end":"2020-09-07 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55372","activity_notes":"To carry out compliance testing - Vacant Flat - 7th September ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45994","activity_ticket_id":"45459","ticket_reference":"HDT46540","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant Flat - 7th September ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/20","activity_end":"2020-09-07 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55373","activity_notes":"To carry out compliance testing - Vacant Flat - 7th September ","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 14:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45995","activity_ticket_id":"45460","ticket_reference":"HDT46541","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 7th September - Keys but knock first ","ticket_address_1":"Flat 7, 55-57 St Martin's Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/20","activity_end":"2020-09-07 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55374","activity_notes":"To carry out compliance testing - For 7th September - Keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 12:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45996","activity_ticket_id":"45460","ticket_reference":"HDT46541","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 7th September - Keys but knock first ","ticket_address_1":"Flat 7, 55-57 St Martin's Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/20","activity_end":"2020-09-07 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55375","activity_notes":"To carry out compliance testing - For 7th September - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 12:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45997","activity_ticket_id":"45461","ticket_reference":"HDT46542","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 7th September - Tenant will be home for 9AM","ticket_address_1":"Flat 4, 55-57 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/20","activity_end":"2020-09-07 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55376","activity_notes":"To carry out compliance testing - For 7th September - Tenant will be home for 9AM","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 13:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45998","activity_ticket_id":"45461","ticket_reference":"HDT46542","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 7th September - Tenant will be home for 9AM","ticket_address_1":"Flat 4, 55-57 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/20","activity_end":"2020-09-07 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55377","activity_notes":"To carry out compliance testing - For 7th September - Tenant will be home for 9AM","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 13:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT45999","activity_ticket_id":"45462","ticket_reference":"HDT46543","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 7th September - Keys but knock first ","ticket_address_1":"Flat 3, 32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/20","activity_end":"2020-09-07 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55378","activity_notes":"To carry out compliance testing - For 7th September - Keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 15:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46000","activity_ticket_id":"45462","ticket_reference":"HDT46543","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 7th September - Keys but knock first ","ticket_address_1":"Flat 3, 32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/20","activity_end":"2020-09-07 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55379","activity_notes":"To carry out compliance testing - For 7th September - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 15:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46001","activity_ticket_id":"45463","ticket_reference":"HDT46544","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Urinals blocked ","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55380","activity_notes":"The wall mounted urinal in the mens toilet on the mezzanine between the 2nd and 3rd floors is not draining away.","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 12:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46002","activity_ticket_id":"45464","ticket_reference":"HDT46545","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on a clicking sound from the light switch and odour in the laundry room - TENANT HOME FOR ACCESS TODAY","ticket_address_1":"Flat 3.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"w1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55381","activity_notes":"To check on a clicking sound from the light switch and odour in the laundry room - TENANT HOME FOR ACCESS TODAY","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46003","activity_ticket_id":"45465","ticket_reference":"HDT46546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for TODAY - VIP MOVE ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55382","activity_notes":"Can we do the following- Reddan to turn water back on and check everything is working. Can We please ensure The flat has no major issues - Reddan to move the desk & chair from Flat 7 across to Flat 8.Can we also look at the fire alarm beeping, Will prob need the batteries changed. ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2020 09:53 (jane)<\/b>Returning to further list of works today <\/p>

09\/09\/2020 16:27 (jane)<\/b>Replaced batteries in smoke alarms Table and chair moved from flat 7 into 8 Water and boiler turned on.Appliances all checked Shower heads cleaned Replaced missing handles on cabinet doors Replaced broken toilet roll holder Wardrobe doors we managed to close but really need specialist to look at Drainage ok Window sash stops refixed PLEASE NOTE These items we just noticed.Was not a full inspection<\/p>

09\/09\/2020 16:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46004","activity_ticket_id":"45465","ticket_reference":"HDT46546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for TODAY - VIP MOVE ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55383","activity_notes":"Can we do the following- Reddan to turn water back on and check everything is working. Can We please ensure The flat has no major issues - Reddan to move the desk & chair from Flat 7 across to Flat 8.Can we also look at the fire alarm beeping, Will prob need the batteries changed. ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2020 09:53 (jane)<\/b>Returning to further list of works today <\/p>

09\/09\/2020 16:27 (jane)<\/b>Replaced batteries in smoke alarms Table and chair moved from flat 7 into 8 Water and boiler turned on.Appliances all checked Shower heads cleaned Replaced missing handles on cabinet doors Replaced broken toilet roll holder Wardrobe doors we managed to close but really need specialist to look at Drainage ok Window sash stops refixed PLEASE NOTE These items we just noticed.Was not a full inspection<\/p>

09\/09\/2020 16:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46005","activity_ticket_id":"44895","ticket_reference":"HDT45976","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13562 - Testing of Distribution Boards ","ticket_address_1":"Testing of Distribution Boards ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"E14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55384","activity_notes":"Testing of Dis Boards","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2020 15:55 (jane )<\/b>(Ticket Closed)<\/p>

10\/09\/2020 15:58 (jane)<\/b>Additional costs for additional circuits tested <\/p>

07\/10\/2020 16:31 (jane)<\/b>Works have been invoiced as to quote MDR\/JH\/13726 For the year <\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46006","activity_ticket_id":"45439","ticket_reference":"HDT46520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The common parts there is a part of the flooring that has come unstuck on one of the stairs","ticket_address_1":"36a St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55385","activity_notes":"The common parts there is a part of the flooring that has come unstuck on one of the stairs","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 15:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46007","activity_ticket_id":"45448","ticket_reference":"HDT46529","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To re-attach box inside lobby ","ticket_address_1":"34\/36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55386","activity_notes":"To re-attach box inside lobby ","activity_timesheet":"1","ticket_notes_combined":"

04\/09\/2020 15:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46008","activity_ticket_id":"45456","ticket_reference":"HDT46537","ticket_client":"1961","client_name":"August Equity","ticket_title":"Lights out ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55387","activity_notes":"Have 4 lights that have gone off, 3 in the main office and 1 in the comms room.","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 15:10 (jane)<\/b>Replaced blown lamps in 3 fittings and have ordered new ballast for IT room light<\/p>

23\/10\/2020 15:11 (sandra)<\/b>awaiting access <\/p>

13\/12\/2020 18:57 (alan)<\/b>Return to site and replace ballest for light fitting in commons room <\/p>

14\/12\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46009","activity_ticket_id":"45454","ticket_reference":"HDT46535","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"Transformer gone to 2nd floor and front porch, sensor not working ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55388","activity_notes":"Wants an electrian to change some transformers on the 2nd floorAlso the sensor on the front porch isnt working again","activity_timesheet":"1","ticket_notes_combined":"

14\/09\/2020 09:28 (jane)<\/b>Replaced 4 faulty transformers, Replaced various blown lamps around house as needed and ordered new PIR sensor front porch light<\/p>

17\/09\/2020 10:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46010","activity_ticket_id":"45447","ticket_reference":"HDT46528","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks on 7th September - we have a tenant moving in on the 11th. We have just 3 days to get the flat ready.","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/20","activity_end":"2020-09-04 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55389","activity_notes":"To carry out pre-tenancy checks on 7th September - we have a tenant moving in on the 11th. We have just 3 days to get the flat ready.","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 11:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46011","activity_ticket_id":"45466","ticket_reference":"HDT46547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Appliance issues, faulty sliding door and leak in common parts ","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/09\/20","activity_end":"2020-09-04 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55390","activity_notes":"Hotpoint Washer\/dryer: Internet searches indicate that the machine is not draining. It is currently locked shut and we cannot access the articles of clothing inside. The machine will also stop mid cycle and furiously flash all its lights. Right now this is an absolute priority; the machine is unusable as we are unable to open the door. Dishwasher: This appliance has been leaking on and off for about a year. We have previously had maintenance, however, the machine has leaked every time. Previously, the machine would leak onto the floor, now it leaks into the mirror cabinet in the master ensuite bathroom directly below. We would have requested maintenance earlier, but it broke for the most recent time right when lockdown went into effect. Upstairs bathroom: Sliding door has been broken since we moved in and is now at point where we can no longer open and close it. It also doesnt lock. Leak in common spaces: There is also a leak which appears to be coming from the ceiling below Flat 5 out onto the big stairs in the common area of the building. ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 15:44 (jane)<\/b>Returning on Monday to investigate further on the leak and the sliding door <\/p>

08\/09\/2020 10:03 (jane)<\/b>Returning on Wednesday to take a look at the leak by removing decking Flat 5 and Flat 6<\/p>

09\/09\/2020 14:04 (jane)<\/b>Looking at the decking tomorrow Appliance engineer attending tomorrow <\/p>

11\/09\/2020 11:20 (jane)<\/b>Uplifted decking on external staircase, cleaned and made path repairs, resealed and reinstated deckingUplifted section on Flat 6 around skylight and sealed <\/p>

14\/09\/2020 13:56 (jane )<\/b>(Ticket Closed)<\/p>

16\/09\/2020 13:12 (jane)<\/b>Drain hose for dishwasher on order <\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46012","activity_ticket_id":"45466","ticket_reference":"HDT46547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Appliance issues, faulty sliding door and leak in common parts ","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55391","activity_notes":"To release washing Upstairs bathroom: Sliding door has been broken since we moved in and is now at point where we can no longer open and close it. It also doesnt lock. Leak in common spaces: There is also a leak which appears to be coming from the ceiling below Flat 5 out onto the big stairs in the common area of the building. ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 15:44 (jane)<\/b>Returning on Monday to investigate further on the leak and the sliding door <\/p>

08\/09\/2020 10:03 (jane)<\/b>Returning on Wednesday to take a look at the leak by removing decking Flat 5 and Flat 6<\/p>

09\/09\/2020 14:04 (jane)<\/b>Looking at the decking tomorrow Appliance engineer attending tomorrow <\/p>

11\/09\/2020 11:20 (jane)<\/b>Uplifted decking on external staircase, cleaned and made path repairs, resealed and reinstated deckingUplifted section on Flat 6 around skylight and sealed <\/p>

14\/09\/2020 13:56 (jane )<\/b>(Ticket Closed)<\/p>

16\/09\/2020 13:12 (jane)<\/b>Drain hose for dishwasher on order <\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46014","activity_ticket_id":"45468","ticket_reference":"HDT46549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Both showers not working - Access through Nigel ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55393","activity_notes":"Both showers are boiling hot at the above site as the temp controls on the shower are not turning properly to allow cold water to be mixed in for a lower temperature. ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 13:36 (jane)<\/b>Booked for Friday morning <\/p>

11\/09\/2020 15:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46015","activity_ticket_id":"45469","ticket_reference":"HDT46550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The tenant has reported that the kitchen cabinet above the fridge is stuck.Tenant tried to force open but can't.","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/20","activity_end":"2020-09-04 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55394","activity_notes":"The tenant has reported that the kitchen cabinet above the fridge is stuck.Tenant tried to force open but can't.","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 08:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46016","activity_ticket_id":"45470","ticket_reference":"HDT46551","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To attend to small leak on ladies toilet on the first floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/09\/20","activity_end":"2020-09-04 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55395","activity_notes":"To attend to small leak on ladies toilet on the first floor ","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 09:13 (jane)<\/b>New toilet spares required, isolated toilet<\/p>

08\/09\/2020 14:48 (jane)<\/b>Returning on Thursday at 7am to fit a part to the toilet <\/p>

11\/09\/2020 15:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46017","activity_ticket_id":"44940","ticket_reference":"HDT46021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - to also include 34 Tavistock Street","ticket_address_1":"Fitzrovia and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/20","activity_end":"2020-09-04 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55396","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached ","activity_timesheet":"1","ticket_notes_combined":"

11\/09\/2020 09:27 (jane)<\/b>APPROX 92 PROPERTIES <\/p>

14\/09\/2020 12:57 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46018","activity_ticket_id":"44342","ticket_reference":"HDT45423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind needs to be refitted ","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/20","activity_end":"2020-09-04 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55397","activity_notes":"One of the bedroom blackout roller blinds came down at the weekend. Literally fell out of its holding as I pulled the cord. No other damage or debris from the wall-plugs giving in. I seem to recall this has happened once before.","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday with tenant <\/p>

17\/03\/2020 10:36 (sandra)<\/b>Thanks for arranging. Given the amended advice from yesterday afternoon could we push this back until after the zombie apocalypse please! Im on the flu jab list so going into quarantine. <\/p>

29\/06\/2020 14:31 (jane)<\/b>Have requested for Friday morning <\/p>

29\/06\/2020 14:43 (jane)<\/b>(Placed On Hold) <\/p>

04\/09\/2020 09:57 (jane)<\/b>(Removed from on-hold)<\/p>

07\/09\/2020 11:58 (jane )<\/b>(Ticket Closed)<\/p>

16\/09\/2020 16:01 (jane)<\/b>Blind broke again, attending tomorrow morning to take measurements <\/p>

17\/09\/2020 10:29 (jane)<\/b>Blind on order <\/p>

17\/09\/2020 13:22 (jane)<\/b>Blind on order - 7 working days lead-time <\/p>

13\/10\/2020 09:22 (sandra)<\/b>tenant has notified client that another blind needs attention and wants both sorted at the same time. waiting to hear from client regarding 2nd blind <\/p>

18\/11\/2020 11:15 (jane)<\/b>On hold until after lockdown<\/p>

17\/12\/2020 16:03 (jane)<\/b>Another blind required - will arrive in January 2021<\/p>

18\/01\/2021 11:35 (sandra)<\/b>new blind has to be held until after lockdown as tenant is shielding <\/p>

19\/01\/2021 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 14:17 (sandra)<\/b>(Placed On Hold) Iain has blind and not to be booked in until after lockdown <\/p>

19\/01\/2021 14:17 (sandra)<\/b>washing machine catch on door to be look at after lockdown <\/p>

29\/01\/2021 15:03 (sandra)<\/b>Iain has roller and venetian to be fitted here when access can be made <\/p>

12\/02\/2021 10:48 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/02\/2021 10:49 (sandra)<\/b>Booked for Thursday 18th 2021 to fit blind which is in Iains van <\/p>

26\/02\/2021 15:39 (iain)<\/b>Blinds.<\/p>

26\/02\/2021 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46019","activity_ticket_id":"45379","ticket_reference":"HDT46460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - TO BE COMPLETED BY CLOSE OF BUSINESS ON MONDAY 7TH SEPTEMBER ","ticket_address_1":"Flat 5, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/20","activity_end":"2020-09-04 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55398","activity_notes":"To carry out pre-tenancy works - TO BE COMPLETED BY CLOSE OF BUSINESS ON MONDAY 7TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 11:22 (jane)<\/b>Submitted list to client for approval <\/p>

02\/09\/2020 11:23 (jane)<\/b>(Placed On Hold) <\/p>

04\/09\/2020 13:16 (jane)<\/b>(Removed from on-hold)<\/p>

07\/09\/2020 12:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46020","activity_ticket_id":"45379","ticket_reference":"HDT46460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - TO BE COMPLETED BY CLOSE OF BUSINESS ON MONDAY 7TH SEPTEMBER ","ticket_address_1":"Flat 5, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55399","activity_notes":"To carry out pre-tenancy works - TO BE COMPLETED BY CLOSE OF BUSINESS ON MONDAY 7TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 11:22 (jane)<\/b>Submitted list to client for approval <\/p>

02\/09\/2020 11:23 (jane)<\/b>(Placed On Hold) <\/p>

04\/09\/2020 13:16 (jane)<\/b>(Removed from on-hold)<\/p>

07\/09\/2020 12:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46021","activity_ticket_id":"45471","ticket_reference":"HDT46552","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13683 - Flat 17, 27 Slingsby Place - plus look at patio lights - daywork ","ticket_address_1":"Flat 17, 27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/20","activity_end":"2020-09-04 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55400","activity_notes":"Replacement lighting controller ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 16:59 (jane)<\/b>Module lighting controller on order <\/p>

08\/09\/2020 11:15 (jane)<\/b>Works programmed in for Friday morning, access via keys <\/p>

14\/09\/2020 11:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46022","activity_ticket_id":"45465","ticket_reference":"HDT46546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for TODAY - VIP MOVE ","ticket_address_1":"Flat 8, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/09\/20","activity_end":"2020-09-07 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55401","activity_notes":"Can we do the following- Reddan to turn water back on and check everything is working. Can We please ensure The flat has no major issues - Reddan to move the desk & chair from Flat 7 across to Flat 8.Can we also look at the fire alarm beeping, Will prob need the batteries changed. Ensuite bathroom Toilet roll holder is broken Hand basins not holding water Extractor fan on timer and a little bit noisy especially if used in middle of night Water damage into bedroom and hallway Screw missing on sash lock L\/H window in bedroom Wall light in lounge not working (bulb) 2nd bathroom Extractor fan not working 2nd bedroom Wardrobe doors not staying shut. We are still checking and cleaning water cylinder and shower head and taps","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2020 09:53 (jane)<\/b>Returning to further list of works today <\/p>

09\/09\/2020 16:27 (jane)<\/b>Replaced batteries in smoke alarms Table and chair moved from flat 7 into 8 Water and boiler turned on.Appliances all checked Shower heads cleaned Replaced missing handles on cabinet doors Replaced broken toilet roll holder Wardrobe doors we managed to close but really need specialist to look at Drainage ok Window sash stops refixed PLEASE NOTE These items we just noticed.Was not a full inspection<\/p>

09\/09\/2020 16:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46023","activity_ticket_id":"45473","ticket_reference":"HDT46554","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak in the basement WC at Kowloon Bakery ","ticket_address_1":"21\/22 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/09\/20","activity_end":"2020-09-07 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55402","activity_notes":"To investigate a leak in the basement WC at Kowloon Bakery ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 15:54 (jane)<\/b>Leak investigation, further access required<\/p>

15\/09\/2020 14:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46024","activity_ticket_id":"45474","ticket_reference":"HDT46555","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to leaking toilet - porter for access ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/09\/20","activity_end":"2020-09-07 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55403","activity_notes":"To attend to leaking toilet - porter for access ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2020 15:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46025","activity_ticket_id":"45476","ticket_reference":"HDT46557","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blockage to drainage pipes ","ticket_address_1":"40\/41 Wimpole Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/09\/20","activity_end":"2020-09-07 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55404","activity_notes":"The drainage pipes from the garden that run down the driveway seem to be blocked as the water is spilling over and flooding the garage.","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 15:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46026","activity_ticket_id":"45477","ticket_reference":"HDT46558","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55405","activity_notes":"To carry out compliance testing - FOR 8TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2020 11:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46027","activity_ticket_id":"45477","ticket_reference":"HDT46558","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH SEPTEMBER - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/20","activity_end":"2020-09-08 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55406","activity_notes":"To carry out compliance testing - FOR 8TH SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

08\/09\/2020 11:46 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46028","activity_ticket_id":"45478","ticket_reference":"HDT46559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 8TH SEPTEMBER - Keys but knock first ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55407","activity_notes":"To carry out compliance testing - FOR TUESDAY 8TH SEPTEMBER - Keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2020 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46029","activity_ticket_id":"45478","ticket_reference":"HDT46559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 8TH SEPTEMBER - Keys but knock first ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/20","activity_end":"2020-09-08 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55408","activity_notes":"To carry out compliance testing - FOR TUESDAY 8TH SEPTEMBER - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

08\/09\/2020 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46030","activity_ticket_id":"45479","ticket_reference":"HDT46560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH SEPTEMBER - Keys but knock first ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55409","activity_notes":"To carry out compliance testing - FOR 8TH SEPTEMBER - Keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2020 11:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46031","activity_ticket_id":"45479","ticket_reference":"HDT46560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH SEPTEMBER - Keys but knock first ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/20","activity_end":"2020-09-08 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55410","activity_notes":"To carry out compliance testing - FOR 8TH SEPTEMBER - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

08\/09\/2020 11:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46032","activity_ticket_id":"45475","ticket_reference":"HDT46556","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Front door is not locking - FOR TODAY ","ticket_address_1":"54 Maddox Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/20","activity_end":"2020-09-07 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55411","activity_notes":"Can you arrange for someone to attend to the above as the front door does seem to be locking. If you can get someone over there today that would be appreciated, The tenant in flat 1 reported the issue. ","activity_timesheet":"1","ticket_notes_combined":"

07\/09\/2020 12:40 (jane)<\/b>Engineer found electronic keep was faulty, intercom engineer attending <\/p>

09\/09\/2020 11:52 (jane )<\/b>(Ticket Closed)<\/p>

05\/10\/2020 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46033","activity_ticket_id":"45480","ticket_reference":"HDT46561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH SEPTEMBER - Keys but knock first ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55412","activity_notes":"To carry out compliance testing - FOR 8TH SEPTEMBER - Keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2020 11:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46034","activity_ticket_id":"45480","ticket_reference":"HDT46561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH SEPTEMBER - Keys but knock first ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/20","activity_end":"2020-09-08 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55413","activity_notes":"To carry out compliance testing - FOR 8TH SEPTEMBER - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

08\/09\/2020 11:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46035","activity_ticket_id":"45481","ticket_reference":"HDT46562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 14TH SEPTEMBER AT 9AM - TENANT WILL GIVE ACCESS - Also replaced alarms ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/20","activity_end":"2020-09-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55414","activity_notes":"To carry out compliance testing - FOR MONDAY 14TH SEPTEMBER AT 9AM - TENANT WILL GIVE ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46036","activity_ticket_id":"45481","ticket_reference":"HDT46562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 14TH SEPTEMBER AT 9AM - TENANT WILL GIVE ACCESS - Also replaced alarms ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/20","activity_end":"2020-09-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55415","activity_notes":"To carry out compliance testing - FOR MONDAY 14TH SEPTEMBER AT 9AM - TENANT WILL GIVE ACCESS ","activity_timesheet":"1","ticket_notes_combined":"

14\/09\/2020 13:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46037","activity_ticket_id":"45482","ticket_reference":"HDT46563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water and boiler issue ","ticket_address_1":"Flat 3, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/20","activity_end":"2020-09-07 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55416","activity_notes":"We returned from our holidays yesterday and unfortunately noticed that the water pressure in the shower and the water is not getting nearly as hot as it used to.It is actually a lot worse now with the new boiler. Could someone kindly attend on Monday to have a look","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 14:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46038","activity_ticket_id":"45483","ticket_reference":"HDT46564","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/20","activity_end":"2020-09-07 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55417","activity_notes":"To attend to lights out in common parts at 37\/38 GS Two lights out but please check all floors ","activity_timesheet":"1","ticket_notes_combined":"

08\/09\/2020 10:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46039","activity_ticket_id":"45484","ticket_reference":"HDT46565","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/13688 - Argos, Grays Inn Road, Basildon, SS14","ticket_address_1":"Argos, Grays Inn Road","ticket_address_2":"","ticket_town":"Basildon","ticket_county":"","ticket_postcode":"SS14","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/09\/20","activity_end":"2020-09-07 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55418","activity_notes":"Replacement fencing ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 15:25 (jane)<\/b>I've ordered the materials and booked this in for the w\/c 2nd November <\/p>

06\/11\/2020 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46040","activity_ticket_id":"45475","ticket_reference":"HDT46556","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Front door is not locking - FOR TODAY ","ticket_address_1":"54 Maddox Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"07\/09\/20","activity_end":"2020-09-07 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55419","activity_notes":"Can you arrange for someone to attend to the above as the front door does seem to be locking. If you can get someone over there today that would be appreciated, The tenant in flat 1 reported the issue. ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 12:40 (jane)<\/b>Engineer found electronic keep was faulty, intercom engineer attending <\/p>

09\/09\/2020 11:52 (jane )<\/b>(Ticket Closed)<\/p>

05\/10\/2020 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46041","activity_ticket_id":"45485","ticket_reference":"HDT46566","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair cracks to external door","ticket_address_1":"9a Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/09\/20","activity_end":"2020-09-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55420","activity_notes":"To repair cracks to external door ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 09:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46042","activity_ticket_id":"45204","ticket_reference":"HDT46285","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13591 - Flat 5, 27 Slingsby Place ","ticket_address_1":"Flat 5, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/20","activity_end":"2020-09-07 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55421","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2020 11:32 (jane)<\/b>Client would like the Luxaflex silhouette blinds<\/p>

08\/09\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

25\/09\/2020 10:37 (sandra)<\/b>Invoice split for insurance purposes.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46043","activity_ticket_id":"44988","ticket_reference":"HDT46069","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13588 - Flat 12, Wellington Court ","ticket_address_1":"Flat 12, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/20","activity_end":"2020-09-07 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55422","activity_notes":"Replacement blinds and batteries to smoke alarms ","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2020 11:34 (jane)<\/b>Blinds on order <\/p>

20\/07\/2020 16:49 (jane)<\/b>Blinds on order <\/p>

23\/07\/2020 09:31 (jane)<\/b>Replaced batteries, blinds on order <\/p>

08\/10\/2020 09:32 (jane)<\/b>Still awaiting access to fit the new blinds - client is arranging (Sue)<\/p>

30\/10\/2020 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46044","activity_ticket_id":"45341","ticket_reference":"HDT46422","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13665 - 12-14 Hill Street, Richmond, TW9","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":"","ticket_postcode":"TW9","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/09\/20","activity_end":"2020-09-07 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55423","activity_notes":"To suppy 2No x dehumidifiers ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2020 16:26 (jane)<\/b>Dehumidifiers supplied to site and set up for 1 x week <\/p>

04\/09\/2020 14:17 (jane)<\/b>Client would like us to collect the dehumidifiers <\/p>

09\/09\/2020 15:52 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46045","activity_ticket_id":"45449","ticket_reference":"HDT46530","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"To refix the monitor bracket - FOR TUESDAY 8TH SEPTEMBER ","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2H 9LT","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/20","activity_end":"2020-09-07 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55424","activity_notes":"To refix the monitor bracket - FOR TUESDAY 8TH SEPTEMBER ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 15:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46046","activity_ticket_id":"45455","ticket_reference":"HDT46536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed electrical certificate","ticket_address_1":"19 William Mews","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1X","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/20","activity_end":"2020-09-07 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55425","activity_notes":"5 year fixed electrical certificate","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2020 16:33 (jane)<\/b>Provisionally booked for Friday morning <\/p>

21\/09\/2020 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46047","activity_ticket_id":"45467","ticket_reference":"HDT46548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - asap - works to be completed by 1st December ","ticket_address_1":"FLAT 2","ticket_address_2":"39 KING Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/20","activity_end":"2020-09-07 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55426","activity_notes":"To carry out pre-tenancy checks - asap ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 09:37 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

10\/09\/2020 13:15 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:13 (jane)<\/b>(Removed from on-hold)<\/p>

23\/11\/2020 10:16 (dan)<\/b>Pre tenancy works<\/p>

26\/11\/2020 15:23 (dan)<\/b>Pre tenancy works <\/p>

27\/11\/2020 13:45 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:09 (alan)<\/b>List of works <\/p>

30\/11\/2020 10:11 (dan)<\/b>Pretenancy works <\/p>

02\/12\/2020 13:35 (dan)<\/b>Replaced towel rail element<\/p>

02\/12\/2020 18:27 (dean)<\/b>Done 140.00<\/p>

03\/12\/2020 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46048","activity_ticket_id":"45486","ticket_reference":"HDT46567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/20","activity_end":"2020-09-09 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55427","activity_notes":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 10:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46049","activity_ticket_id":"45486","ticket_reference":"HDT46567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/20","activity_end":"2020-09-09 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55428","activity_notes":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2020 10:42 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46050","activity_ticket_id":"45487","ticket_reference":"HDT46568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/20","activity_end":"2020-09-09 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55429","activity_notes":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 15:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46051","activity_ticket_id":"45487","ticket_reference":"HDT46568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/20","activity_end":"2020-09-09 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55430","activity_notes":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 15:36 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46052","activity_ticket_id":"45488","ticket_reference":"HDT46569","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate light fittings plus look at blind can't open ","ticket_address_1":"Flat 2 : 1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/20","activity_end":"2020-09-07 18:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55431","activity_notes":"To reinstate light fittings plus look at blind won't open ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 13:54 (jane)<\/b>Tenant giving access tomorrow<\/p>

14\/09\/2020 09:31 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46053","activity_ticket_id":"45489","ticket_reference":"HDT46570","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a fixed wiring test - Cert is due 15th September ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/20","activity_end":"2020-09-08 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55432","activity_notes":"To carry out a fixed wiring test - Cert is due 15th September ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2020 10:02 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46054","activity_ticket_id":"45490","ticket_reference":"HDT46571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : both kitchen sink and bathroom water are draining very slowly - FOR AFTER 2PM TODAY - TENANT IS HOME FOR ACCESS ","ticket_address_1":"Flat 3, Cooper House, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55433","activity_notes":"Tenant reported : both kitchen sink and bathroom water are draining very slowly - FOR AFTER 2PM TODAY - TENANT IS HOME FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2020 14:34 (jane)<\/b>Drainage contractors attending <\/p>

09\/09\/2020 09:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46055","activity_ticket_id":"45491","ticket_reference":"HDT46572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR NEXT WEEK ","ticket_address_1":"2\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55434","activity_notes":"To carry out compliance testing - FOR NEXT WEEK ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 11:07 (roy)<\/b>Pat and smoke test<\/p>

23\/09\/2020 11:15 (jane)<\/b>(Ticket Closed)<\/p>

23\/09\/2020 11:19 (roy)<\/b>Incorrect job number 46622 correct number<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46056","activity_ticket_id":"45491","ticket_reference":"HDT46572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR NEXT WEEK ","ticket_address_1":"2\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55435","activity_notes":"To carry out compliance testing - FOR NEXT WEEK ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 11:07 (roy)<\/b>Pat and smoke test<\/p>

23\/09\/2020 11:15 (jane)<\/b>(Ticket Closed)<\/p>

23\/09\/2020 11:19 (roy)<\/b>Incorrect job number 46622 correct number<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46057","activity_ticket_id":"45492","ticket_reference":"HDT46573","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate the water supply ","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55436","activity_notes":"To reinstate the water supply ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2020 13:18 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46058","activity_ticket_id":"45493","ticket_reference":"HDT46574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend asap and turn on the water and check the boiler is ready","ticket_address_1":"Flat 2, Goodwins house, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55437","activity_notes":"To attend asap and turn on the water and check the boiler is ready","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2020 13:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46059","activity_ticket_id":"44933","ticket_reference":"HDT46014","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13574 - 17B Curzon Street ","ticket_address_1":"17B Curzon Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/20","activity_end":"2020-09-08 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55438","activity_notes":"Repairs to roof ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46060","activity_ticket_id":"44933","ticket_reference":"HDT46014","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13574 - 17B Curzon Street ","ticket_address_1":"17B Curzon Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55439","activity_notes":"Repairs to roof ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2020 16:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46061","activity_ticket_id":"45494","ticket_reference":"HDT46575","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/20","activity_end":"2020-09-09 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55440","activity_notes":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46062","activity_ticket_id":"45494","ticket_reference":"HDT46575","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/20","activity_end":"2020-09-09 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55441","activity_notes":"To carry out compliance testing - FOR 9TH SEPTEMBER, COLLECT KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2020 15:32 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46063","activity_ticket_id":"45495","ticket_reference":"HDT46576","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 9th September - Keys but knock first ","ticket_address_1":"Flat 1, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/20","activity_end":"2020-09-09 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55442","activity_notes":"To carry out compliance testing - For 9th September - Keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 13:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46064","activity_ticket_id":"45495","ticket_reference":"HDT46576","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 9th September - Keys but knock first ","ticket_address_1":"Flat 1, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/20","activity_end":"2020-09-09 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55443","activity_notes":"To carry out compliance testing - For 9th September - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2020 13:13 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46065","activity_ticket_id":"45496","ticket_reference":"HDT46577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 9th September - Keys but knock first ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/20","activity_end":"2020-09-09 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55444","activity_notes":"To carry out compliance testing - For 9th September - Keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 13:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46066","activity_ticket_id":"45496","ticket_reference":"HDT46577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - For 9th September - Keys but knock first ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/20","activity_end":"2020-09-09 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55445","activity_notes":"To carry out compliance testing - For 9th September - Keys but knock first ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2020 13:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46067","activity_ticket_id":"45497","ticket_reference":"HDT46578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/09\/20","activity_end":"2020-09-08 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55446","activity_notes":"To attend to leak ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2020 09:44 (jane)<\/b>On going investigation works <\/p>

11\/09\/2020 11:06 (jane )<\/b>(Ticket Closed)<\/p>

29\/09\/2020 10:42 (jane)<\/b>Further leak - engineer investigation tomorrow <\/p>

01\/10\/2020 14:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2020 14:22 (iain)<\/b>Leak in bathroom. Temporary repair.<\/p>

01\/10\/2020 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46068","activity_ticket_id":"45490","ticket_reference":"HDT46571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : both kitchen sink and bathroom water are draining very slowly - FOR AFTER 2PM TODAY - TENANT IS HOME FOR ACCESS ","ticket_address_1":"Flat 3, Cooper House, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/09\/20","activity_end":"2020-09-08 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55447","activity_notes":"Tenant reported : both kitchen sink and bathroom water are draining very slowly - FOR AFTER 2PM TODAY - TENANT IS HOME FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2020 14:34 (jane)<\/b>Drainage contractors attending <\/p>

09\/09\/2020 09:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46069","activity_ticket_id":"45425","ticket_reference":"HDT46506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the washer drier and dishwasher and debris from ceiling ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/20","activity_end":"2020-09-08 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55448","activity_notes":"Our clothes never come out completely dry no matter how many times we do the drying cycle. As for the dishwasher, after the cycle everything is very hot and still dirty - rendering it useless for now. We would also like to follow up on the aforementioned debris coming from the ceiling in the sitting room","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 10:54 (jane)<\/b>Engineers attending on Monday, 07\/09 between 10 and 2 pm<\/p>

07\/09\/2020 15:03 (jane )<\/b>(Ticket Closed)<\/p>

08\/09\/2020 14:52 (jane)<\/b>Washing machine was repaired <\/p>

08\/09\/2020 15:35 (jane)<\/b>The oven inside is dirty but I really can't see how it could be cleaned. There are two bars that span the living room.One of them appears to have moved.I believe someone has used it as a chin up bar but can not prove it. Just needs filling and painting. OVEN GONE TO QUOTE Washing machine, filter cleaned Dishwasher, quote submitted for replacement part <\/p>

10\/09\/2020 11:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2020 11:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46070","activity_ticket_id":"45498","ticket_reference":"HDT46579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13691 - Flat 2, Goodwins House ","ticket_address_1":"Flat 2, Goodwins House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/20","activity_end":"2020-09-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55449","activity_notes":"Heating controller ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46071","activity_ticket_id":"45425","ticket_reference":"HDT46506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with the washer drier and dishwasher and debris from ceiling ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/09\/20","activity_end":"2020-09-08 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55450","activity_notes":"We would also like to follow up on the aforementioned debris coming from the ceiling in the sitting room","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 10:54 (jane)<\/b>Engineers attending on Monday, 07\/09 between 10 and 2 pm<\/p>

07\/09\/2020 15:03 (jane )<\/b>(Ticket Closed)<\/p>

08\/09\/2020 14:52 (jane)<\/b>Washing machine was repaired <\/p>

08\/09\/2020 15:35 (jane)<\/b>The oven inside is dirty but I really can't see how it could be cleaned. There are two bars that span the living room.One of them appears to have moved.I believe someone has used it as a chin up bar but can not prove it. Just needs filling and painting. OVEN GONE TO QUOTE Washing machine, filter cleaned Dishwasher, quote submitted for replacement part <\/p>

10\/09\/2020 11:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2020 11:01 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46072","activity_ticket_id":"45499","ticket_reference":"HDT46580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bath is leaking ","ticket_address_1":"Flat 4.4, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/20","activity_end":"2020-09-08 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55451","activity_notes":"Bath is leaking ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 09:25 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46073","activity_ticket_id":"45501","ticket_reference":"HDT46582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light is out at top of communal stairs please please replace bulb","ticket_address_1":"58\/60 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/20","activity_end":"2020-09-08 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55452","activity_notes":"Light is out at top of communal stairs please please replace bulb","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 10:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46074","activity_ticket_id":"45500","ticket_reference":"HDT46581","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" 6 tiles have come off the wall in the main toilets near the urinal. ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/09\/20","activity_end":"2020-09-08 18:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55453","activity_notes":" 6 tiles have come off the wall in the main toilets near the urinal. ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 15:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46075","activity_ticket_id":"45502","ticket_reference":"HDT46583","ticket_client":"2097","client_name":"Emin and Paul ","ticket_title":"JH\/JH\/13689 - 33 Monmouth Street ","ticket_address_1":"33 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"09\/09\/20","activity_end":"2020-09-09 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55454","activity_notes":"Reglazing ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 09:07 (jane)<\/b>Paid Pro-forma <\/p>

09\/09\/2020 14:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46076","activity_ticket_id":"45503","ticket_reference":"HDT46584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/20","activity_end":"2020-09-10 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55455","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46077","activity_ticket_id":"45503","ticket_reference":"HDT46584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/20","activity_end":"2020-09-10 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55456","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2020 12:56 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46078","activity_ticket_id":"45504","ticket_reference":"HDT46585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/20","activity_end":"2020-09-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55457","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 12:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46079","activity_ticket_id":"45504","ticket_reference":"HDT46585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/20","activity_end":"2020-09-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55458","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2020 12:59 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46080","activity_ticket_id":"45505","ticket_reference":"HDT46586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 32-34 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/20","activity_end":"2020-09-10 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55459","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 16:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46081","activity_ticket_id":"45505","ticket_reference":"HDT46586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 32-34 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/20","activity_end":"2020-09-10 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55460","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2020 16:26 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46082","activity_ticket_id":"45506","ticket_reference":"HDT46587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 32-34 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/20","activity_end":"2020-09-10 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55461","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 13:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46083","activity_ticket_id":"45506","ticket_reference":"HDT46587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 32-34 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/20","activity_end":"2020-09-10 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55462","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2020 13:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46084","activity_ticket_id":"45507","ticket_reference":"HDT46588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 3, 32-34 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/20","activity_end":"2020-09-10 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55463","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 16:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46085","activity_ticket_id":"45507","ticket_reference":"HDT46588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 3, 32-34 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/20","activity_end":"2020-09-10 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55464","activity_notes":"To carry out compliance testing - FOR 10TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

10\/09\/2020 16:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46086","activity_ticket_id":"45508","ticket_reference":"HDT46589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 14TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/20","activity_end":"2020-09-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55465","activity_notes":"To carry out compliance testing - FOR 14TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 13:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46087","activity_ticket_id":"45508","ticket_reference":"HDT46589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 14TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/20","activity_end":"2020-09-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55466","activity_notes":"To carry out compliance testing - FOR 14TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

14\/09\/2020 13:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46088","activity_ticket_id":"45509","ticket_reference":"HDT46590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 14TH SEPTEMBER - TENANT WILL GIVE ACCESS AT 11AM ","ticket_address_1":"Flat 2, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/20","activity_end":"2020-09-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55467","activity_notes":"To carry out compliance testing - FOR 14TH SEPTEMBER- TENANT WILL GIVE ACCESS AT 11AM ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 13:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46089","activity_ticket_id":"45509","ticket_reference":"HDT46590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 14TH SEPTEMBER - TENANT WILL GIVE ACCESS AT 11AM ","ticket_address_1":"Flat 2, 9 Charing Cross Road","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/20","activity_end":"2020-09-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55468","activity_notes":"To carry out compliance testing - FOR 14TH SEPTEMBER- TENANT WILL GIVE ACCESS AT 11AM ","activity_timesheet":"1","ticket_notes_combined":"

14\/09\/2020 13:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46090","activity_ticket_id":"45510","ticket_reference":"HDT46591","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 14TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 4, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/20","activity_end":"2020-09-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55469","activity_notes":"To carry out compliance testing - FOR 14TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 13:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46091","activity_ticket_id":"45510","ticket_reference":"HDT46591","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 14TH SEPTEMBER KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 4, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/20","activity_end":"2020-09-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55470","activity_notes":"To carry out compliance testing - FOR 14TH SEPTEMBER KEYS BUT KNOCK FIRST ","activity_timesheet":"1","ticket_notes_combined":"

14\/09\/2020 13:44 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46092","activity_ticket_id":"45167","ticket_reference":"HDT46248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out all pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard ","ticket_address_1":"Flat 2, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/20","activity_end":"2020-09-09 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55471","activity_notes":"To carry out pre-tenancy works as outlined in Ticket Report attached - Please leave the chip on mirror and the screw on the shower and chip on worktop, tenant to collect his items left in the cupboard, if we can let him know when we are on site so he can collect ","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2020 13:17 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

07\/08\/2020 15:07 (jane)<\/b>Ordered lamps for wardrobe lights<\/p>

11\/08\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>

24\/09\/2020 14:10 (jane)<\/b>Repaired basin waste <\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46093","activity_ticket_id":"45377","ticket_reference":"HDT46458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/20","activity_end":"2020-09-09 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55472","activity_notes":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","activity_timesheet":"1","ticket_notes_combined":"

27\/08\/2020 16:06 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>

11\/09\/2020 09:46 (jane)<\/b>Returned and replaced D shape toilet seat.<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46094","activity_ticket_id":"45511","ticket_reference":"HDT46592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13695 - Flat 4.4, 38 St Martins Lane ","ticket_address_1":"Flat 4.4, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/20","activity_end":"2020-09-09 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55473","activity_notes":"Following inspection of bathroom leak, found the leak coming from wall hung toilet, we will to remove the toilet and replace the flush cone etc, reinstate the toilet, commission, test and re-seal back to wall.","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 14:08 (jane)<\/b>Attending tomorrow via keys <\/p>

16\/09\/2020 13:24 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46095","activity_ticket_id":"45497","ticket_reference":"HDT46578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/09\/20","activity_end":"2020-09-09 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55474","activity_notes":"To attend to leak ","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2020 09:44 (jane)<\/b>On going investigation works <\/p>

11\/09\/2020 11:06 (jane )<\/b>(Ticket Closed)<\/p>

29\/09\/2020 10:42 (jane)<\/b>Further leak - engineer investigation tomorrow <\/p>

01\/10\/2020 14:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2020 14:22 (iain)<\/b>Leak in bathroom. Temporary repair.<\/p>

01\/10\/2020 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46096","activity_ticket_id":"45466","ticket_reference":"HDT46547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Appliance issues, faulty sliding door and leak in common parts ","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/09\/20","activity_end":"2020-09-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55475","activity_notes":"To lift the decking in Flat 5 and Flat 6","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 15:44 (jane)<\/b>Returning on Monday to investigate further on the leak and the sliding door <\/p>

08\/09\/2020 10:03 (jane)<\/b>Returning on Wednesday to take a look at the leak by removing decking Flat 5 and Flat 6<\/p>

09\/09\/2020 14:04 (jane)<\/b>Looking at the decking tomorrow Appliance engineer attending tomorrow <\/p>

11\/09\/2020 11:20 (jane)<\/b>Uplifted decking on external staircase, cleaned and made path repairs, resealed and reinstated deckingUplifted section on Flat 6 around skylight and sealed <\/p>

14\/09\/2020 13:56 (jane )<\/b>(Ticket Closed)<\/p>

16\/09\/2020 13:12 (jane)<\/b>Drain hose for dishwasher on order <\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46097","activity_ticket_id":"45512","ticket_reference":"HDT46593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - TENANT WILL BE HOME ON WEDNESDAY 14TH OCTOBER ","ticket_address_1":"Flat 1, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/20","activity_end":"2020-10-14 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55476","activity_notes":"ONLY HOME NOW AFTER 2 PM One of the ceiling lamps stopped working. It needs to be replaced. Update Reddan has seen the light bulbs and I think they should have ordered the replacement one before the lockdown. New The light bulb in the fridge burned out. There is an ongoing issue with the light flickering in the flat. The lower the dimmer, the more they flicker, but unfortunately, they now flicker even on the full power. I asked electricity professionals why that could be when they were fixing something on the ground floor. After a brief assessment, they said it might be either the wrong or wrongly set up dimmers. We need to investigate why this happens and fix it. It is very irritating for the eyes. :(","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 16:43 (jane)<\/b>Filters on order<\/p>

08\/10\/2020 13:57 (jane)<\/b>Works programmed in with tenant for Wednesday 14th October - morning <\/p>

13\/10\/2020 15:07 (sandra)<\/b>Tenant home after 2pm on Wednesday now <\/p>

14\/10\/2020 08:51 (sandra)<\/b>cancelled for today. rescheduled for next Wednesday 21st. Awaiting confirmation <\/p>

14\/10\/2020 12:37 (sandra)<\/b>rebooked with tenant for today after 2 pm <\/p>

14\/10\/2020 15:42 (iain)<\/b>List of works.<\/p>

14\/10\/2020 21:07 (roy)<\/b>Various problems.Lights Air filters Boiler flue <\/p>

21\/10\/2020 13:20 (sandra)<\/b>Booked for Monday 26th <\/p>

09\/11\/2020 11:11 (jane)<\/b>Requested access for Wednesday <\/p>

12\/11\/2020 08:48 (roy)<\/b>Returned and replaced light fittings.Replaced 5 x 9v bulbs Replaced fridge bulb Replaced incorrect 3 gang dimmer switch<\/p>

12\/11\/2020 09:44 (jane)<\/b>Returning today, further electrical issues <\/p>

12\/11\/2020 15:47 (roy)<\/b>Returned with Alan and had to replace 2 more light fittings.<\/p>

23\/11\/2020 10:09 (sandra)<\/b>filter replaced. quote to replace controller <\/p>

30\/11\/2020 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46098","activity_ticket_id":"45513","ticket_reference":"HDT46594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13660 - 3rd Floor Flat , 76 Shaftesbury Avenue","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/09\/20","activity_end":"2020-09-09 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55477","activity_notes":"The engineer found that original On\/Off button is missing. Some one has already put a separate additional button and washer\/dryer is working fine now.Fascia Panel has to be replaced if you decide to repair the washer\/dryer Cost of replacement is =","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2020 09:15 (jane)<\/b>Requested to fit the part on Monday <\/p>

23\/09\/2020 10:21 (jane)<\/b>Parts were faulty, appliance engineer re-ordering <\/p>

30\/09\/2020 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46099","activity_ticket_id":"45514","ticket_reference":"HDT46595","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Site office - relocation of entry phone and cables ","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/20","activity_end":"2020-09-09 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55478","activity_notes":"- To relocate entry phone system (Garry's desk)- To Tidy and make safe cables","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2020 13:57 (jane)<\/b>Tidying of cables completed <\/p>

30\/09\/2020 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46100","activity_ticket_id":"45515","ticket_reference":"HDT46596","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"The sink in the toilet on the second floor is leaking to the left hand side of the lifts.","ticket_address_1":"4 Matthew Parker Street - 2nd floor toilet ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/09\/20","activity_end":"2020-09-09 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55479","activity_notes":"The sink in the toilet on the second floor is leaking to the left hand side of the lifts.","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2020 11:28 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46101","activity_ticket_id":"45516","ticket_reference":"HDT46597","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To clear and sweep the roof gulleys and reinstate lead flashing - FOR THURSDAY 17TH SEPTEMBER BETWEEN 8AM AND 1PM ","ticket_address_1":"3 Upper Wimpole Street - Top Floor Flat ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/20","activity_end":"2020-09-24 09:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55480","activity_notes":"Can we have someone clear and sweep the roof gulleys as there are a considerable build up of debris around the gulleys access is via the top floor flat and the gulleys are on the roof terrace area. Also there is an area of lead flashing that has lifted and needs to be secured down please. I understand Dan reported the lead area a while ago and we have previously asked for this and the clearing of the gulleys but no one has come back to us.Access is on Thursday mornings between 08.00 13.00 when the cleaner is there but we need to know in advance to inform the owner please.","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 11:28 (jane)<\/b>Abortive visit due to access issues with client REBOOKED FOR THURSDAY 24TH SEPTEMBER <\/p>

24\/09\/2020 09:44 (dan)<\/b>Cleaned gutters, carried out repairs to flashing and render<\/p>

24\/09\/2020 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46102","activity_ticket_id":"45517","ticket_reference":"HDT46598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To unblock the 1st floor toilet.","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"10\/09\/20","activity_end":"2020-09-10 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55481","activity_notes":"To unblock the 1st floor toilet.","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 13:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46103","activity_ticket_id":"45520","ticket_reference":"HDT46601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak in the en-suite bathroom ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/20","activity_end":"2020-09-10 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55482","activity_notes":"To attend to leak in the en-suite bathroom ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 16:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46104","activity_ticket_id":"45396","ticket_reference":"HDT46477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge door not staying closed and blind cord snapped. ","ticket_address_1":"Flat 2, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/09\/20","activity_end":"2020-09-10 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55483","activity_notes":"Fridge door not staying closed and blind cord snapped. ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 16:15 (jane )<\/b>(Ticket Closed)<\/p>

10\/09\/2020 11:53 (jane)<\/b>New blind on order <\/p>

04\/11\/2020 14:22 (sandra)<\/b>being delivered to Travis 5\/11\/20<\/p>

06\/11\/2020 16:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 13:46 (travis)<\/b>New blind fitted, extractor checked for blockages.<\/p>

12\/11\/2020 09:18 (jane)<\/b>Repaired fridge and fitted new blind <\/p>

08\/12\/2020 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46105","activity_ticket_id":"45518","ticket_reference":"HDT46599","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to repair loose door handles to common parts door leading to stairs","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"10\/09\/20","activity_end":"2020-09-10 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55484","activity_notes":"to repair loose door handles to common parts door leading to stairs","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 13:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46106","activity_ticket_id":"45522","ticket_reference":"HDT46603","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13565 - Apartment 8, 15 Slingsby Place ","ticket_address_1":"Apartment 8, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"08\/12\/20","activity_end":"2020-12-08 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55485","activity_notes":"Lounge terrace door repairs ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 13:40 (jane)<\/b>New door to be fitted on Tuesday 1st December 2020 between 8.00 and 13.00<\/p>

01\/12\/2020 16:13 (jane)<\/b>Re-booked for Tuesday 8th December <\/p>

14\/12\/2020 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46107","activity_ticket_id":"45523","ticket_reference":"HDT46604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"13 New Row - Six Monthly","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/09\/20","activity_end":"2020-09-10 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55486","activity_notes":"Quote MDR\/JH\/10577 - Six Monthly inspection and clearing of lightwell area leaving clear","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2020 11:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46108","activity_ticket_id":"45368","ticket_reference":"HDT46449","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/20","activity_end":"2020-09-10 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55487","activity_notes":"Redecoration where water damaged around skylights ","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2020 14:18 (jane)<\/b>Programmed in for Friday morning - 28th August <\/p>

02\/09\/2020 16:52 (jane)<\/b>Supplied and fitted new thermostat<\/p>

10\/09\/2020 13:42 (jane)<\/b>Repairs to wall lights completed <\/p>

15\/09\/2020 08:55 (jane)<\/b>Decorating works completed <\/p>

15\/09\/2020 08:55 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46109","activity_ticket_id":"45512","ticket_reference":"HDT46593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - TENANT WILL BE HOME ON WEDNESDAY 14TH OCTOBER ","ticket_address_1":"Flat 1, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/10\/20","activity_end":"2020-09-10 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55488","activity_notes":"1. Replace the filter in the ventilation system. 2. Close the hole below the kitchen shelves in two places where a lot of dust comes in from inside the walls. Close a similar hole above the boiler. ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 16:43 (jane)<\/b>Filters on order<\/p>

08\/10\/2020 13:57 (jane)<\/b>Works programmed in with tenant for Wednesday 14th October - morning <\/p>

13\/10\/2020 15:07 (sandra)<\/b>Tenant home after 2pm on Wednesday now <\/p>

14\/10\/2020 08:51 (sandra)<\/b>cancelled for today. rescheduled for next Wednesday 21st. Awaiting confirmation <\/p>

14\/10\/2020 12:37 (sandra)<\/b>rebooked with tenant for today after 2 pm <\/p>

14\/10\/2020 15:42 (iain)<\/b>List of works.<\/p>

14\/10\/2020 21:07 (roy)<\/b>Various problems.Lights Air filters Boiler flue <\/p>

21\/10\/2020 13:20 (sandra)<\/b>Booked for Monday 26th <\/p>

09\/11\/2020 11:11 (jane)<\/b>Requested access for Wednesday <\/p>

12\/11\/2020 08:48 (roy)<\/b>Returned and replaced light fittings.Replaced 5 x 9v bulbs Replaced fridge bulb Replaced incorrect 3 gang dimmer switch<\/p>

12\/11\/2020 09:44 (jane)<\/b>Returning today, further electrical issues <\/p>

12\/11\/2020 15:47 (roy)<\/b>Returned with Alan and had to replace 2 more light fittings.<\/p>

23\/11\/2020 10:09 (sandra)<\/b>filter replaced. quote to replace controller <\/p>

30\/11\/2020 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46110","activity_ticket_id":"45524","ticket_reference":"HDT46605","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13700 - 79 St Martins Lane ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/20","activity_end":"2020-09-10 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55489","activity_notes":"1) To carry out all necessary protection works throughout ground floor restaurant, carry out preparationworks to water damage ceiling\/columnsScrape back, apply stain sealer, fill and make good. Apply 2no coat of white emulsion to affected areas.Remove all protection works and clean site on completion2) To carry out decoration works to the remainder of the ceiling and columns.","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 15:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46111","activity_ticket_id":"45524","ticket_reference":"HDT46605","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13700 - 79 St Martins Lane ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55490","activity_notes":"Water damage repairs 3) To carefully cut back and uplift defective area of parquet flooring followed by water ingress, prepare subfloor, supply and install new solid wood flooring back to area, all to match and be in keeping with existing.","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 15:45 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46112","activity_ticket_id":"45525","ticket_reference":"HDT46606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13692 - Flat 5, 35 Catherine Street","ticket_address_1":"Flat 5, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/09\/20","activity_end":"2020-09-10 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55491","activity_notes":"Replacement oven and wash pump on dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2020 09:12 (jane)<\/b>Replacement part for dishwasher being fitted on Monday <\/p>

23\/09\/2020 11:36 (jane)<\/b>New oven arriving on Thursday 24th September <\/p>

28\/09\/2020 09:30 (jane)<\/b>Oven booked in for Thursday 1st October <\/p>

02\/10\/2020 09:52 (alan)<\/b>Replace oven as per quote <\/p>

02\/10\/2020 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46113","activity_ticket_id":"45525","ticket_reference":"HDT46606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13692 - Flat 5, 35 Catherine Street","ticket_address_1":"Flat 5, 35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55492","activity_notes":"Replacement oven and wash pump on dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2020 09:12 (jane)<\/b>Replacement part for dishwasher being fitted on Monday <\/p>

23\/09\/2020 11:36 (jane)<\/b>New oven arriving on Thursday 24th September <\/p>

28\/09\/2020 09:30 (jane)<\/b>Oven booked in for Thursday 1st October <\/p>

02\/10\/2020 09:52 (alan)<\/b>Replace oven as per quote <\/p>

02\/10\/2020 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46114","activity_ticket_id":"45521","ticket_reference":"HDT46602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher needs pushing back after pest control company moved it - TENANT HOME ALL DAY ON FRIDAY FOR ACCESS ","ticket_address_1":"24 Rupert Street\/5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/09\/20","activity_end":"2020-09-10 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55493","activity_notes":"Dishwasher needs pushing back after pest control company moved it - TENANT HOME ALL DAY ON FRIDAY FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2020 16:24 (jane)<\/b>Engineer inspected and spring gone on dishwasher, arranging for an appliance engineer to attend <\/p>

11\/09\/2020 16:56 (jane)<\/b>Appliance engineer attending on Wednesday, 16\/09, again between 10am and 2pm. <\/p>

15\/09\/2020 11:20 (jane)<\/b>Tenant will be home for access tomorrow <\/p>

16\/09\/2020 13:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46115","activity_ticket_id":"45526","ticket_reference":"HDT46607","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Carry out works as to schedule client provides PPM","ticket_address_1":"Thomas Neals Centre ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/09\/20","activity_end":"2020-09-10 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55494","activity_notes":"Carry out works as to schedule client provides PPM","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2020 17:02 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:12 (jane)<\/b>Speak to MR to invoice<\/p>

17\/11\/2020 16:12 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2020 15:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2020 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46116","activity_ticket_id":"45527","ticket_reference":"HDT46608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into Flat 3 from Flat 5 - urgent ","ticket_address_1":"Flat 5 and Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/09\/20","activity_end":"2020-09-11 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55495","activity_notes":"Leak coming into Flat 3 from Flat 5 - urgent ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2020 09:08 (jane)<\/b>Leaking toilet.Tenant arrived on site in flat 5 but not staying tonight.Toilet has been disconnected for tonight.Looks like it is coming from the flexi connection to the ball valve and you can see it has been running down the wall behind the cistern. Was wet around compression connections.Not leaking under the bath.Once job is completed we need to re silicone the top (white) ON ANOTHER NOTE whoever attends needs to refit the knob on the thumb screw. I found this on the floor in the living room.Flat 3 Have cleaned up water on the floor. Needs painting asap as tenant moving in soon<\/p>

11\/09\/2020 10:09 (jane)<\/b>To decorate the ceiling on Monday in Flat 3 <\/p>

11\/09\/2020 11:32 (jane)<\/b>cistern repair completed to Flat 5<\/p>

14\/09\/2020 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46117","activity_ticket_id":"45527","ticket_reference":"HDT46608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into Flat 3 from Flat 5 - urgent ","ticket_address_1":"Flat 5 and Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55496","activity_notes":"Leak coming into Flat 3 from Flat 5 - urgent ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2020 09:08 (jane)<\/b>Leaking toilet.Tenant arrived on site in flat 5 but not staying tonight.Toilet has been disconnected for tonight.Looks like it is coming from the flexi connection to the ball valve and you can see it has been running down the wall behind the cistern. Was wet around compression connections.Not leaking under the bath.Once job is completed we need to re silicone the top (white) ON ANOTHER NOTE whoever attends needs to refit the knob on the thumb screw. I found this on the floor in the living room.Flat 3 Have cleaned up water on the floor. Needs painting asap as tenant moving in soon<\/p>

11\/09\/2020 10:09 (jane)<\/b>To decorate the ceiling on Monday in Flat 3 <\/p>

11\/09\/2020 11:32 (jane)<\/b>cistern repair completed to Flat 5<\/p>

14\/09\/2020 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46118","activity_ticket_id":"45519","ticket_reference":"HDT46600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window issue","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/09\/20","activity_end":"2020-09-11 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55497","activity_notes":"Unfortunately one of the wires holding the reception window in the flat broke and once opened the window doesnt hold itself anymore and closes","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 10:03 (jane)<\/b>Attending tomorrow morning <\/p>

16\/09\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46119","activity_ticket_id":"45468","ticket_reference":"HDT46549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Both showers not working - Access through Nigel ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/09\/20","activity_end":"2020-09-11 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55498","activity_notes":"Both showers are boiling hot at the above site as the temp controls on the shower are not turning properly to allow cold water to be mixed in for a lower temperature. ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 13:36 (jane)<\/b>Booked for Friday morning <\/p>

11\/09\/2020 15:15 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46120","activity_ticket_id":"45528","ticket_reference":"HDT46609","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove and dispose of boxes for rubbish ","ticket_address_1":"Common parts - 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/09\/20","activity_end":"2020-09-11 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55499","activity_notes":"to remove and dispose of boxes of rubbish abandoned in the common parts.","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2020 10:14 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46121","activity_ticket_id":"45527","ticket_reference":"HDT46608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into Flat 3 from Flat 5 - urgent ","ticket_address_1":"Flat 5 and Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/09\/20","activity_end":"2020-09-11 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55500","activity_notes":"Leak coming into Flat 3 from Flat 5 - urgent ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2020 09:08 (jane)<\/b>Leaking toilet.Tenant arrived on site in flat 5 but not staying tonight.Toilet has been disconnected for tonight.Looks like it is coming from the flexi connection to the ball valve and you can see it has been running down the wall behind the cistern. Was wet around compression connections.Not leaking under the bath.Once job is completed we need to re silicone the top (white) ON ANOTHER NOTE whoever attends needs to refit the knob on the thumb screw. I found this on the floor in the living room.Flat 3 Have cleaned up water on the floor. Needs painting asap as tenant moving in soon<\/p>

11\/09\/2020 10:09 (jane)<\/b>To decorate the ceiling on Monday in Flat 3 <\/p>

11\/09\/2020 11:32 (jane)<\/b>cistern repair completed to Flat 5<\/p>

14\/09\/2020 11:50 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46122","activity_ticket_id":"45377","ticket_reference":"HDT46458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/09\/20","activity_end":"2020-09-11 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55501","activity_notes":"To carry out inter-tenancy works as outlined in Ticket Report attached - quick turnaround ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 16:06 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 10:11 (jane )<\/b>(Ticket Closed)<\/p>

11\/09\/2020 09:46 (jane)<\/b>Returned and replaced D shape toilet seat.<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46123","activity_ticket_id":"45529","ticket_reference":"HDT46610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom sink pipework and external pipework repairs - Follow up from clearing blockage ","ticket_address_1":"Flat 3, 82 Shaftesbury Ave ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/09\/20","activity_end":"2020-09-11 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55502","activity_notes":"Bathroom sink pipework and external pipework repairs ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 09:38 (jane)<\/b>Tiles had to be removed on the bath panel to get to the screws on the panel.Small box surrounding the waste pipe behind the pedestal has to be broken to get to the pipe.Pipe outside has to be cut and replaced.Once done We then found out the blockage was further down the line caused by building debris.We had to leave the external waste pipe open so tenants could use the bath, hand basin and kitchen.This spilled out into the wellQuote to follow for reinstatement of bathroom <\/p>

17\/09\/2020 13:01 (jane)<\/b>Attending on Monday 21st September at 9am to reinstate the bathroom, tenant is giving access <\/p>

21\/09\/2020 14:34 (iain)<\/b>Supply and fit 3 blinds, disposing of old.Supply and fit new hinges to all bedroom wardrobe doors. Ease and adjust all doors.<\/p>

24\/09\/2020 15:28 (jane)<\/b>For Tuesday 29th September, tenant will give access in the morning <\/p>

29\/09\/2020 15:58 (travis)<\/b>Make good bath panel,make boxing in behind basin,tile and grout all areas,fit inspection cover.<\/p>

30\/09\/2020 09:46 (travis)<\/b>Completed mastic seals in bathroom.<\/p>

30\/09\/2020 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46124","activity_ticket_id":"45529","ticket_reference":"HDT46610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom sink pipework and external pipework repairs - Follow up from clearing blockage ","ticket_address_1":"Flat 3, 82 Shaftesbury Ave ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55503","activity_notes":"Bathroom sink pipework and external pipework repairs ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 09:38 (jane)<\/b>Tiles had to be removed on the bath panel to get to the screws on the panel.Small box surrounding the waste pipe behind the pedestal has to be broken to get to the pipe.Pipe outside has to be cut and replaced.Once done We then found out the blockage was further down the line caused by building debris.We had to leave the external waste pipe open so tenants could use the bath, hand basin and kitchen.This spilled out into the wellQuote to follow for reinstatement of bathroom <\/p>

17\/09\/2020 13:01 (jane)<\/b>Attending on Monday 21st September at 9am to reinstate the bathroom, tenant is giving access <\/p>

21\/09\/2020 14:34 (iain)<\/b>Supply and fit 3 blinds, disposing of old.Supply and fit new hinges to all bedroom wardrobe doors. Ease and adjust all doors.<\/p>

24\/09\/2020 15:28 (jane)<\/b>For Tuesday 29th September, tenant will give access in the morning <\/p>

29\/09\/2020 15:58 (travis)<\/b>Make good bath panel,make boxing in behind basin,tile and grout all areas,fit inspection cover.<\/p>

30\/09\/2020 09:46 (travis)<\/b>Completed mastic seals in bathroom.<\/p>

30\/09\/2020 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46125","activity_ticket_id":"45530","ticket_reference":"HDT46611","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move a TV for from Flat 4.1, 52 Shaftesbury Avenue to Apartment 8, 25 Garrick Street - FOR TODAY ","ticket_address_1":"Flat 4.1, 52 Shaftesbury Avenue & Flat 8, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/09\/20","activity_end":"2020-09-11 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55504","activity_notes":"To move a TV for from Flat 4.1, 52 Shaftesbury Avenue to Apartment 8, 25 Garrick Street - FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46126","activity_ticket_id":"45530","ticket_reference":"HDT46611","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move a TV for from Flat 4.1, 52 Shaftesbury Avenue to Apartment 8, 25 Garrick Street - FOR TODAY ","ticket_address_1":"Flat 4.1, 52 Shaftesbury Avenue & Flat 8, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55505","activity_notes":"To move a TV for from Flat 4.1, 52 Shaftesbury Avenue to Apartment 8, 25 Garrick Street - FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 09:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46127","activity_ticket_id":"45531","ticket_reference":"HDT46612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator issues ","ticket_address_1":"Flat 2, Goodwins house, 55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/20","activity_end":"2020-09-11 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55506","activity_notes":"there are 2 radiators in the flat that are turned on very high and is unable to turn them down and the other radiators cannot be turned on at all.He said that he is having to open windows to maintain the temperature in the flat currently because of the 2 radiators being permanently on.","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 16:38 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46128","activity_ticket_id":"45532","ticket_reference":"HDT46613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine and dishwasher not working ","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/09\/20","activity_end":"2020-09-11 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55507","activity_notes":"the washing machine here as the tenant (copied in) says it will not spinAlso - could they check the dishwasher door here - it does not open completely - although it is not clear if this prevents the machine being used so can this also be checked at the same time to see if anything can be done","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2020 14:25 (jane)<\/b>Attending Wednesday, 16\/09, between 10am and 2pm. <\/p>

16\/09\/2020 15:43 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46129","activity_ticket_id":"45533","ticket_reference":"HDT46614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13694 - Flat 3, 62 Goodge Street - STARTING 19TH OCTOBER ","ticket_address_1":"Flat 3, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/20","activity_end":"2020-10-19 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55508","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 09:08 (sandra)<\/b>booked for 19th <\/p>

22\/10\/2020 18:19 (dean)<\/b>Done 610.00<\/p>

23\/10\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46130","activity_ticket_id":"45534","ticket_reference":"HDT46615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"Flat 2, 24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/20","activity_end":"2020-09-11 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55509","activity_notes":"Gas engineers to attend.Tenant reported: Boiler is out of orderArrange for an engineer to attend today? Please liaise with Andrei-cc'd 02034188181 \/ on access","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2020 16:30 (jane)<\/b>Fan gone on boiler, replacing tomorrow <\/p>

14\/09\/2020 10:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46131","activity_ticket_id":"45535","ticket_reference":"HDT46616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13690 - South Service Yard ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"11\/09\/20","activity_end":"2020-09-11 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55510","activity_notes":"To carry out all electrical remedial works as outlined in recommendations ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2020 15:18 (jane)<\/b>Have provisionally requested for next Wednesday and Thursday <\/p>

16\/09\/2020 16:03 (jane)<\/b>Confirmed for Wednesday and Thursday next week <\/p>

01\/10\/2020 14:50 (jane)<\/b>Part on order, returning on Tuesday 6th October <\/p>

08\/10\/2020 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46132","activity_ticket_id":"45536","ticket_reference":"HDT46617","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas boiler is currently leaking.","ticket_address_1":"9a Little Newport Street, Upper Parts Flat ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/20","activity_end":"2020-09-11 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55511","activity_notes":"Gas boiler is currently leaking.","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 11:03 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46133","activity_ticket_id":"45537","ticket_reference":"HDT46618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the beeping sound from one of the detectors.- FOR MONDAY, NEW TENANT MOVING IN ON TUESDAY ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/20","activity_end":"2020-09-11 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55512","activity_notes":"To investigate the beeping sound from one of the detectors - FOR MONDAY, NEW TENANT MOVING IN ON TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 12:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46134","activity_ticket_id":"45539","ticket_reference":"HDT46620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","ticket_address_1":"3rd \/4th Floor, 15a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/20","activity_end":"2020-09-22 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55513","activity_notes":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46135","activity_ticket_id":"45539","ticket_reference":"HDT46620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","ticket_address_1":"3rd \/4th Floor, 15a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/20","activity_end":"2020-09-22 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55514","activity_notes":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46136","activity_ticket_id":"45540","ticket_reference":"HDT46621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","ticket_address_1":"Flat 2.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55515","activity_notes":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 09:47 (jane)<\/b>(Ticket Closed)<\/p>

23\/09\/2020 11:51 (roy)<\/b>Smoke and pat test<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46137","activity_ticket_id":"45540","ticket_reference":"HDT46621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","ticket_address_1":"Flat 2.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55516","activity_notes":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 09:47 (jane)<\/b>(Ticket Closed)<\/p>

23\/09\/2020 11:51 (roy)<\/b>Smoke and pat test<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46138","activity_ticket_id":"45541","ticket_reference":"HDT46622","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/20","activity_end":"2020-09-22 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55517","activity_notes":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46139","activity_ticket_id":"45541","ticket_reference":"HDT46622","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/20","activity_end":"2020-09-22 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55518","activity_notes":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46140","activity_ticket_id":"45542","ticket_reference":"HDT46623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","ticket_address_1":"21 Wardour Street - Site Office ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/20","activity_end":"2020-09-22 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55519","activity_notes":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2020 12:42 (sandra)<\/b>PAT test still to be carried out <\/p>

19\/10\/2020 10:08 (roy)<\/b>Pat test appliances<\/p>

21\/10\/2020 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46141","activity_ticket_id":"45542","ticket_reference":"HDT46623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","ticket_address_1":"21 Wardour Street - Site Office ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/20","activity_end":"2020-09-22 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55520","activity_notes":"To carry out compliance testing - FOR TUESDAY 22ND SEPTEMBER 2020","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2020 12:42 (sandra)<\/b>PAT test still to be carried out <\/p>

19\/10\/2020 10:08 (roy)<\/b>Pat test appliances<\/p>

21\/10\/2020 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46142","activity_ticket_id":"45521","ticket_reference":"HDT46602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher needs pushing back after pest control company moved it - TENANT HOME ALL DAY ON FRIDAY FOR ACCESS ","ticket_address_1":"24 Rupert Street\/5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/09\/20","activity_end":"2020-09-11 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55521","activity_notes":"Dishwasher needs pushing back after pest control company moved it - TENANT HOME ALL DAY ON FRIDAY FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2020 16:24 (jane)<\/b>Engineer inspected and spring gone on dishwasher, arranging for an appliance engineer to attend <\/p>

11\/09\/2020 16:56 (jane)<\/b>Appliance engineer attending on Wednesday, 16\/09, again between 10am and 2pm. <\/p>

15\/09\/2020 11:20 (jane)<\/b>Tenant will be home for access tomorrow <\/p>

16\/09\/2020 13:29 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46143","activity_ticket_id":"45514","ticket_reference":"HDT46595","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Site office - relocation of entry phone and cables ","ticket_address_1":"21a Wardour Street","ticket_address_2":"Chinatown","ticket_town":"London","ticket_county":"","ticket_postcode":"W1D 6PN","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/09\/20","activity_end":"2020-09-14 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55522","activity_notes":"- To relocate entry phone system (Garry's desk)- To Tidy and make safe cables","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2020 13:57 (jane)<\/b>Tidying of cables completed <\/p>

30\/09\/2020 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46144","activity_ticket_id":"45544","ticket_reference":"HDT46625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13706 - Flat 3, 13 Goodwins Court ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/20","activity_end":"2020-09-14 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55523","activity_notes":"To disconnect and remove existing built in electric oven and dispose off correctly.To then supply and install new Bosch stainless steel electric oven to match existing, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 11:35 (jane)<\/b>New oven arriving on Thursday 24th September <\/p>

25\/09\/2020 10:26 (jane)<\/b>Booked in with tenant for Thursday 1st October <\/p>

02\/10\/2020 09:51 (alan)<\/b>Replace oven as per quote <\/p>

02\/10\/2020 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46145","activity_ticket_id":"45519","ticket_reference":"HDT46600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window issue","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/09\/20","activity_end":"2020-09-14 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55524","activity_notes":"Unfortunately one of the wires holding the reception window in the flat broke and once opened the window doesnt hold itself anymore and closes","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 10:03 (jane)<\/b>Attending tomorrow morning <\/p>

16\/09\/2020 15:30 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46146","activity_ticket_id":"45545","ticket_reference":"HDT46626","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to boiler issue - FOR WEDNESDAY AFTERNOON - tenant will give access ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/20","activity_end":"2020-09-14 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55525","activity_notes":"To attend to boiler issue - FOR WEDNESDAY AFTERNOON There also seems to be a problem now with the heat exchanger\/stale air fan remover. It's very very noisy so I am having to switch it off now as I can't work. I tried clearing the filters but no joy.","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46147","activity_ticket_id":"45548","ticket_reference":"HDT46629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To resolve issue with shower toilets not flushing","ticket_address_1":"2nd Floor, 38 St Martin's Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/09\/20","activity_end":"2020-09-14 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55526","activity_notes":"To resolve issue with shower toilets not flushing","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2020 14:21 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46148","activity_ticket_id":"45549","ticket_reference":"HDT46630","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Tap leaking and window stuck ","ticket_address_1":"Flat 9, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/20","activity_end":"2020-09-14 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55527","activity_notes":"Tap leaking and window stuck ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 13:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46149","activity_ticket_id":"45550","ticket_reference":"HDT46631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out repairs to water damage in common parts following leak from decking above ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/09\/20","activity_end":"2020-09-14 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55528","activity_notes":"To carry out repairs to water damage in common parts following leak from decking above ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 16:40 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46150","activity_ticket_id":"45433","ticket_reference":"HDT46514","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13680 - Flat 2, 23 Charlotte Street plus drainage company cleared blockage - Separate cost ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/09\/20","activity_end":"2020-09-14 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55529","activity_notes":"To allow to carefully disconnect and remove the toilet to expose the waste pipework and depending on investigation works will try and complete the repair whilst on site, should we find any major works required, we will submit a report and further costings.","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2020 09:54 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46151","activity_ticket_id":"45551","ticket_reference":"HDT46632","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out five year fixed wiring test","ticket_address_1":"Flat 6, 4-10 Tower Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/20","activity_end":"2020-09-14 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55530","activity_notes":"To carry out five year fixed wiring test","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 15:05 (jane )<\/b>(Ticket Closed)<\/p>

14\/09\/2020 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/09\/2020 15:08 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46152","activity_ticket_id":"45552","ticket_reference":"HDT46633","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out five year fixed wiring test ","ticket_address_1":"Flat 2, 149 The Strand ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/20","activity_end":"2020-09-14 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55531","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 15:07 (jane )<\/b>(Ticket Closed)<\/p>

14\/09\/2020 15:09 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/09\/2020 15:09 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46153","activity_ticket_id":"45553","ticket_reference":"HDT46634","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out five year fixed wiring test ","ticket_address_1":"Flat K, 19-20 Betterton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/20","activity_end":"2020-08-21 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55532","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 15:11 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46154","activity_ticket_id":"45554","ticket_reference":"HDT46635","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out five year fixed wiring test ","ticket_address_1":"Flat 3, 102 New Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/08\/20","activity_end":"2020-08-04 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55533","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 15:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46155","activity_ticket_id":"45555","ticket_reference":"HDT46636","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out five year fixed wiring test ","ticket_address_1":"Flat 2, 102 New Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/08\/20","activity_end":"2020-08-04 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55534","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2020 15:20 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46156","activity_ticket_id":"45556","ticket_reference":"HDT46637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Cold water temperature to be lowered and look at the hot water too ","ticket_address_1":"26-31 Cranbourn St & 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/20","activity_end":"2020-09-14 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55535","activity_notes":"Can the engineer look at the hot water too, Garry has reported no hot water to the toilets, there should be some Water heaters in their somewhere.A number of cold water outlet temperatures were recorded above the critical control limit of 20C @25C. This is likely due to high ambient weather and low use within the building.Action Required: If toilet outlets are under landlords demise these outlets whilst building is vacant \/ low use should be flushed weekly in order to increase turnover of water within the tanks.","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 10:38 (jane)<\/b>Temperature checked all ok, would need weekly low water flush, only 10 litre hot water vessel, that's why hot water issue, part on order for tank<\/p>

24\/09\/2020 14:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46157","activity_ticket_id":"45557","ticket_reference":"HDT46638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To Investigate power trip ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/20","activity_end":"2020-09-15 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55536","activity_notes":"To investigate power trip ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2020 14:23 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46158","activity_ticket_id":"45558","ticket_reference":"HDT46639","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Secondary door dragging ","ticket_address_1":"48 Maddox Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/20","activity_end":"2020-09-15 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55537","activity_notes":"The secondary door at the above property does not close properly is dragging on the floor and it will need to be planned.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2020 15:37 (jane)<\/b>Waiting on client to arrange access <\/p>

17\/09\/2020 11:05 (jane)<\/b>The code for the padlock to get to the basement is 4658 and the key safe code is 25021987#- basement key safe <\/p>

18\/09\/2020 14:10 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46159","activity_ticket_id":"45559","ticket_reference":"HDT46640","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13702 - Penthouse, 36 Gerrard Street","ticket_address_1":"Penthouse, 36 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/20","activity_end":"2020-09-15 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55538","activity_notes":"Replacement Dimplex heater in rear bathroom ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46160","activity_ticket_id":"45560","ticket_reference":"HDT46641","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13701 - Flat 2.4, 16 Rupert Street ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/20","activity_end":"2020-09-15 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55539","activity_notes":"Replacement bathroom extractor fan ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 15:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46161","activity_ticket_id":"45561","ticket_reference":"HDT46642","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13696 - 15 Little Newport Street ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/20","activity_end":"2020-09-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55540","activity_notes":"To carefully remove all blown tiles around boxing in bathroom, prepare surfaces and supply and fit new tiles to match existing, grout and seal on completionRemove all debris etc from site.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2020 15:39 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46162","activity_ticket_id":"45562","ticket_reference":"HDT46643","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leaking dishwasher ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/09\/20","activity_end":"2020-09-15 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55541","activity_notes":"To attend to leaking dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2020 11:12 (jane)<\/b>Tenant home for access for Friday between 12 and 4pm <\/p>

23\/09\/2020 13:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46163","activity_ticket_id":"45464","ticket_reference":"HDT46545","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on a clicking sound from the light switch and odour in the laundry room - TENANT HOME FOR ACCESS TODAY","ticket_address_1":"Flat 3.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"w1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/20","activity_end":"2020-09-15 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55542","activity_notes":"To check on a clicking sound from the light switch and odour in the laundry room - TENANT HOME FOR ACCESS TODAY","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46164","activity_ticket_id":"45563","ticket_reference":"HDT46644","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in common parts.","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"15\/09\/20","activity_end":"2020-09-15 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55543","activity_notes":"To replace blown lamps in common parts.","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2020 11:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46165","activity_ticket_id":"45564","ticket_reference":"HDT46645","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair lock to the electric cupboard in common parts.","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"15\/09\/20","activity_end":"2020-09-15 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55544","activity_notes":"To repair lock to the electric cupboard in common parts.","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2020 11:19 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46166","activity_ticket_id":"45543","ticket_reference":"HDT46624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/20","activity_end":"2020-09-15 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55545","activity_notes":"List of works - Faulty bathroom locks- Faulty sensors to wardrobe lights- Heating control systems - (tenant do not know how it works)- washer tumble dryer faulty- Kitchen\/living room faulty blinds - To reinstate\/replace the door chain ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2020 15:26 (jane)<\/b>Arranging appliance engineer for Friday <\/p>

16\/09\/2020 15:41 (jane)<\/b>Ordered new sensor <\/p>

17\/09\/2020 10:47 (jane)<\/b>Sensor on order <\/p>

16\/12\/2020 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46167","activity_ticket_id":"45543","ticket_reference":"HDT46624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55546","activity_notes":"List of works - Faulty bathroom locks- Faulty sensors to wardrobe lights- Heating control systems - (tenant do not know how it works)- washer tumble dryer faulty- Kitchen\/living room faulty blinds - To reinstate\/replace the door chain ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2020 15:26 (jane)<\/b>Arranging appliance engineer for Friday <\/p>

16\/09\/2020 15:41 (jane)<\/b>Ordered new sensor <\/p>

17\/09\/2020 10:47 (jane)<\/b>Sensor on order <\/p>

16\/12\/2020 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46168","activity_ticket_id":"45565","ticket_reference":"HDT46646","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights in main room not working ","ticket_address_1":"Flat 19, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/20","activity_end":"2020-09-15 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55547","activity_notes":"Lights in main room not working ","activity_timesheet":"1","ticket_notes_combined":"

15\/09\/2020 11:55 (jane)<\/b>Reset lighting controller module and have ordered new lamps and transformers for tomorrow <\/p>

17\/09\/2020 10:33 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46169","activity_ticket_id":"45566","ticket_reference":"HDT46647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check for any mould or damp in the above apartment","ticket_address_1":"Flat 3, 38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/09\/20","activity_end":"2020-09-15 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55548","activity_notes":"To check for any mould or damp in the above apartment","activity_timesheet":"1","ticket_notes_combined":"

16\/09\/2020 15:00 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46170","activity_ticket_id":"45567","ticket_reference":"HDT46648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make watertight damage to lower roof - FOR THURSDAY AFTER 11AM ","ticket_address_1":"Dumpling Legend, 15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/09\/20","activity_end":"2020-09-17 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55549","activity_notes":"To investigate and make water tight damage to lower roof at Dumpling Legend, 15\/16 GS","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46171","activity_ticket_id":"45568","ticket_reference":"HDT46649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13714 - Flat 4, 66 Shaftesbury Avenue ","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/09\/20","activity_end":"2020-09-15 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55550","activity_notes":"To remove all hooks etc from walls, carry out preparation works, make good and apply 2No coats of emulsion to all walls throughout flat to match existing on completion","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 11:53 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46172","activity_ticket_id":"45569","ticket_reference":"HDT46650","ticket_client":"1649","client_name":"Mrs V Guiraud","ticket_title":"JH\/JH\/13713 - 35 Abingdon Court - REPLACEMENT CISTERN - OPTION TWO ","ticket_address_1":"35 Abingdon Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W8","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/09\/20","activity_end":"2020-09-15 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55551","activity_notes":"Repair or replace cistern ","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2020 14:46 (jane)<\/b>Cistern on order <\/p>

24\/09\/2020 11:08 (jane)<\/b>Programmed in for tomorrow morning <\/p>

28\/09\/2020 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46173","activity_ticket_id":"45546","ticket_reference":"HDT46627","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To gain access to rear door at 25 WS and to install lock\/keys to rear exit door - SPEAK TO STEPHEN BEFORE COMMENCING ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/20","activity_end":"2020-09-15 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55552","activity_notes":"to gain access to rear door at 25 WS and to install lock\/keys to rear exit doorNote that this will need to be retained as a fire exit with a push bar, so a compatible lock will be needed. ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2020 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46174","activity_ticket_id":"45547","ticket_reference":"HDT46628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks ","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/20","activity_end":"2020-09-15 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55553","activity_notes":"To carry out pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

16\/09\/2020 15:51 (jane)<\/b>Submitted list to client for approval <\/p>

10\/11\/2020 10:28 (jane)<\/b>(Removed from on-hold)<\/p>

10\/11\/2020 10:29 (jane)<\/b>List of pre-tenancy works been accepted <\/p>

11\/11\/2020 12:30 (iain)<\/b>List of works.<\/p>

17\/11\/2020 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46175","activity_ticket_id":"45570","ticket_reference":"HDT46651","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sink is leaking ","ticket_address_1":"Flat 1, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/09\/20","activity_end":"2020-09-16 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55554","activity_notes":"Sink is leaking ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2020 14:35 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46176","activity_ticket_id":"45571","ticket_reference":"HDT46652","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out eye bolt testing ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/09\/20","activity_end":"2020-09-16 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55555","activity_notes":"To carry out eye bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 09:42 (jane)<\/b>We are looking to attend on 29\/09\/2020 from 15:00pm<\/p>

02\/10\/2020 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46177","activity_ticket_id":"45572","ticket_reference":"HDT46653","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 2, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/09\/20","activity_end":"2020-09-16 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55556","activity_notes":"Dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2020 15:11 (jane)<\/b>Attending on Friday <\/p>

18\/09\/2020 09:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46178","activity_ticket_id":"45573","ticket_reference":"HDT46654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a camera survey to the drainage system ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/09\/20","activity_end":"2020-09-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55557","activity_notes":"To carry out a camera survey to the drainage system ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 11:22 (jane)<\/b>Programmed in for Tuesday 29th September <\/p>

29\/09\/2020 13:32 (jane)<\/b>Camera completed, toilet to be reinstated Report to follow from drainage contractors <\/p>

29\/09\/2020 15:41 (roy)<\/b>Removed toilet. Camera survey completed Returned later with Michael to replace toilet<\/p>

29\/09\/2020 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46179","activity_ticket_id":"45575","ticket_reference":"HDT46656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","ticket_address_1":"Flat 8, 38-39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/20","activity_end":"2020-09-18 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55558","activity_notes":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2020 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46180","activity_ticket_id":"45575","ticket_reference":"HDT46656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","ticket_address_1":"Flat 8, 38-39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/20","activity_end":"2020-09-18 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55559","activity_notes":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2020 14:07 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46181","activity_ticket_id":"45576","ticket_reference":"HDT46657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","ticket_address_1":"Flat 9, 38-39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/20","activity_end":"2020-09-18 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55560","activity_notes":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2020 15:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46182","activity_ticket_id":"45576","ticket_reference":"HDT46657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","ticket_address_1":"Flat 9, 38-39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/20","activity_end":"2020-09-18 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55561","activity_notes":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2020 15:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46183","activity_ticket_id":"45577","ticket_reference":"HDT46658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","ticket_address_1":"Flat 10, 38-39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/20","activity_end":"2020-09-18 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55562","activity_notes":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2020 16:04 (jane)<\/b>Unable to provide cert as pump is not working to boiler, quoted been accepted for replacement <\/p>

28\/09\/2020 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46184","activity_ticket_id":"45577","ticket_reference":"HDT46658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","ticket_address_1":"Flat 10, 38-39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/20","activity_end":"2020-09-18 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55563","activity_notes":"To carry out compliance testing - FOR FRIDAY 18TH SEPTEMBER","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2020 16:04 (jane)<\/b>Unable to provide cert as pump is not working to boiler, quoted been accepted for replacement <\/p>

28\/09\/2020 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46185","activity_ticket_id":"45578","ticket_reference":"HDT46659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in the fire exit staircase via the office, access via 2nd floor vacant office.","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/20","activity_end":"2020-09-16 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55564","activity_notes":"To replace blown lamps in the fire exit staircase via the office, access via 2nd floor vacant office.","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 10:34 (jane)<\/b>Lights not working rear staircase Reset MCB and ordered 2 new fittings<\/p>

23\/09\/2020 14:08 (alan)<\/b>Return to site replace fitting on second floor rear landing and repair faulty ballast in ground floor fitting by fire escape door<\/p>

23\/09\/2020 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46186","activity_ticket_id":"45579","ticket_reference":"HDT46660","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13721 - Unit 21 Slingsby Place ","ticket_address_1":"Unit 21 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/20","activity_end":"2020-09-16 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55565","activity_notes":"New double socket ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 16:05 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46187","activity_ticket_id":"45466","ticket_reference":"HDT46547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Appliance issues, faulty sliding door and leak in common parts ","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/09\/20","activity_end":"2020-09-16 14:11:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"55566","activity_notes":"Hotpoint Washer\/dryer: Internet searches indicate that the machine is not draining. It is currently locked shut and we cannot access the articles of clothing inside. The machine will also stop mid cycle and furiously flash all its lights. Right now this is an absolute priority; the machine is unusable as we are unable to open the door. Dishwasher: This appliance has been leaking on and off for about a year. We have previously had maintenance, however, the machine has leaked every time. Previously, the machine would leak onto the floor, now it leaks into the mirror cabinet in the master ensuite bathroom directly below. We would have requested maintenance earlier, but it broke for the most recent time right when lockdown went into effect. Upstairs bathroom: Sliding door has been broken since we moved in and is now at point where we can no longer open and close it. It also doesnt lock. Leak in common spaces: There is also a leak which appears to be coming from the ceiling below Flat 5 out onto the big stairs in the common area of the building. ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2020 15:44 (jane)<\/b>Returning on Monday to investigate further on the leak and the sliding door <\/p>

08\/09\/2020 10:03 (jane)<\/b>Returning on Wednesday to take a look at the leak by removing decking Flat 5 and Flat 6<\/p>

09\/09\/2020 14:04 (jane)<\/b>Looking at the decking tomorrow Appliance engineer attending tomorrow <\/p>

11\/09\/2020 11:20 (jane)<\/b>Uplifted decking on external staircase, cleaned and made path repairs, resealed and reinstated deckingUplifted section on Flat 6 around skylight and sealed <\/p>

14\/09\/2020 13:56 (jane )<\/b>(Ticket Closed)<\/p>

16\/09\/2020 13:12 (jane)<\/b>Drain hose for dishwasher on order <\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46188","activity_ticket_id":"45580","ticket_reference":"HDT46661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"There are no lights in the communal areas.","ticket_address_1":"47-49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/20","activity_end":"2020-09-16 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55567","activity_notes":"There are no lights in the communal areas.","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 10:44 (jane)<\/b>Reset lights and order new MCB for fuse board plus a redux wall light<\/p>

21\/09\/2020 13:37 (alan)<\/b>Return to site and replace MCB in fuse board <\/p>

21\/09\/2020 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46189","activity_ticket_id":"45581","ticket_reference":"HDT46662","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"There is a buzzing Emergency light fitting on the ground floor that is not working","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/20","activity_end":"2020-09-16 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55568","activity_notes":"There is a buzzing Emergency light fitting on the ground floor that is not working","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 16:06 (jane)<\/b>Look at light in common parts and ordered new ballast<\/p>

21\/09\/2020 13:35 (alan)<\/b>Return to site and replace faulty emergency light ballast and lamps <\/p>

21\/09\/2020 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46190","activity_ticket_id":"45574","ticket_reference":"HDT46655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Seal the former HWS vent entry hole in the tank lid with an approved material. ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/20","activity_end":"2020-09-16 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55569","activity_notes":"Seal the former HWS vent entry hole in the tank lid with an approved material. ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46191","activity_ticket_id":"45543","ticket_reference":"HDT46624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/09\/20","activity_end":"2020-09-16 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55570","activity_notes":"List of works - Faulty bathroom locks- Faulty sensors to wardrobe lights- Heating control systems - (tenant do not know how it works)- washer tumble dryer faulty- Kitchen\/living room faulty blinds - To reinstate\/replace the door chain ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2020 15:26 (jane)<\/b>Arranging appliance engineer for Friday <\/p>

16\/09\/2020 15:41 (jane)<\/b>Ordered new sensor <\/p>

17\/09\/2020 10:47 (jane)<\/b>Sensor on order <\/p>

16\/12\/2020 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46192","activity_ticket_id":"45572","ticket_reference":"HDT46653","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 2, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/09\/20","activity_end":"2020-09-16 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55571","activity_notes":"Dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2020 15:11 (jane)<\/b>Attending on Friday <\/p>

18\/09\/2020 09:04 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46193","activity_ticket_id":"44342","ticket_reference":"HDT45423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind needs to be refitted ","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/01\/21","activity_end":"2021-01-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55572","activity_notes":"For 9am on Wednesday Blind and washing machine catch ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday with tenant <\/p>

17\/03\/2020 10:36 (sandra)<\/b>Thanks for arranging. Given the amended advice from yesterday afternoon could we push this back until after the zombie apocalypse please! Im on the flu jab list so going into quarantine. <\/p>

29\/06\/2020 14:31 (jane)<\/b>Have requested for Friday morning <\/p>

29\/06\/2020 14:43 (jane)<\/b>(Placed On Hold) <\/p>

04\/09\/2020 09:57 (jane)<\/b>(Removed from on-hold)<\/p>

07\/09\/2020 11:58 (jane )<\/b>(Ticket Closed)<\/p>

16\/09\/2020 16:01 (jane)<\/b>Blind broke again, attending tomorrow morning to take measurements <\/p>

17\/09\/2020 10:29 (jane)<\/b>Blind on order <\/p>

17\/09\/2020 13:22 (jane)<\/b>Blind on order - 7 working days lead-time <\/p>

13\/10\/2020 09:22 (sandra)<\/b>tenant has notified client that another blind needs attention and wants both sorted at the same time. waiting to hear from client regarding 2nd blind <\/p>

18\/11\/2020 11:15 (jane)<\/b>On hold until after lockdown<\/p>

17\/12\/2020 16:03 (jane)<\/b>Another blind required - will arrive in January 2021<\/p>

18\/01\/2021 11:35 (sandra)<\/b>new blind has to be held until after lockdown as tenant is shielding <\/p>

19\/01\/2021 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 14:17 (sandra)<\/b>(Placed On Hold) Iain has blind and not to be booked in until after lockdown <\/p>

19\/01\/2021 14:17 (sandra)<\/b>washing machine catch on door to be look at after lockdown <\/p>

29\/01\/2021 15:03 (sandra)<\/b>Iain has roller and venetian to be fitted here when access can be made <\/p>

12\/02\/2021 10:48 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/02\/2021 10:49 (sandra)<\/b>Booked for Thursday 18th 2021 to fit blind which is in Iains van <\/p>

26\/02\/2021 15:39 (iain)<\/b>Blinds.<\/p>

26\/02\/2021 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46194","activity_ticket_id":"45529","ticket_reference":"HDT46610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom sink pipework and external pipework repairs - Follow up from clearing blockage ","ticket_address_1":"Flat 3, 82 Shaftesbury Ave ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/09\/20","activity_end":"2020-09-21 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55573","activity_notes":"Bathroom sink pipework and external pipework repairs ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 09:38 (jane)<\/b>Tiles had to be removed on the bath panel to get to the screws on the panel.Small box surrounding the waste pipe behind the pedestal has to be broken to get to the pipe.Pipe outside has to be cut and replaced.Once done We then found out the blockage was further down the line caused by building debris.We had to leave the external waste pipe open so tenants could use the bath, hand basin and kitchen.This spilled out into the wellQuote to follow for reinstatement of bathroom <\/p>

17\/09\/2020 13:01 (jane)<\/b>Attending on Monday 21st September at 9am to reinstate the bathroom, tenant is giving access <\/p>

21\/09\/2020 14:34 (iain)<\/b>Supply and fit 3 blinds, disposing of old.Supply and fit new hinges to all bedroom wardrobe doors. Ease and adjust all doors.<\/p>

24\/09\/2020 15:28 (jane)<\/b>For Tuesday 29th September, tenant will give access in the morning <\/p>

29\/09\/2020 15:58 (travis)<\/b>Make good bath panel,make boxing in behind basin,tile and grout all areas,fit inspection cover.<\/p>

30\/09\/2020 09:46 (travis)<\/b>Completed mastic seals in bathroom.<\/p>

30\/09\/2020 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46195","activity_ticket_id":"45582","ticket_reference":"HDT46663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The handle of the freezer door is broken ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/09\/20","activity_end":"2020-09-17 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55574","activity_notes":"The handle of the freezer door is broken ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 15:36 (jane)<\/b>Appliance engineer attending on Monday afternoon <\/p>

25\/09\/2020 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46196","activity_ticket_id":"45584","ticket_reference":"HDT46665","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Gents 3rd floor toilet tap is broken and the spout needs replacing - asap ","ticket_address_1":"3rd Floor Gents, 4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/10\/20","activity_end":"2020-10-08 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55575","activity_notes":"The gents 3rd floor toilet tap is broken and the spout needs replacing can you arrange for someone to attend ASAP please.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 14:41 (dan)<\/b>Spout is not on site so replacement will have to be sourced <\/p>

08\/10\/2020 09:11 (jane)<\/b>Part has been found, engineer attending today to fit <\/p>

08\/10\/2020 15:45 (dan)<\/b>Refitted tap spout<\/p>

08\/10\/2020 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46197","activity_ticket_id":"45583","ticket_reference":"HDT46664","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 25TH SEPTEMBER ","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/09\/20","activity_end":"2020-09-17 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55576","activity_notes":"To carry out pre-tenancy checks - FOR 25TH SEPTEMBER ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 11:34 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46198","activity_ticket_id":"44870","ticket_reference":"HDT45951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13544 - Flat 3, Cooper House","ticket_address_1":"Flat 3, Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/09\/20","activity_end":"2020-09-17 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55577","activity_notes":"List of works Access through the tenant christinapalantza@gmail.com- Christina","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2020 16:26 (jane)<\/b>Blinds on order <\/p>

03\/09\/2020 10:47 (jane)<\/b>No access at present <\/p>

17\/09\/2020 13:08 (jane)<\/b>All three trades attending on Monday at 9am - tenant is giving access <\/p>

21\/09\/2020 10:50 (alan)<\/b>Replace back box to socket in main room<\/p>

21\/09\/2020 14:38 (iain)<\/b>Supply and fit 3 blinds, disposing of old.Supply and fit new hinges to all bedroom wardrobe doors. Ease and adjust all doors.<\/p>

22\/09\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46199","activity_ticket_id":"44870","ticket_reference":"HDT45951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13544 - Flat 3, Cooper House","ticket_address_1":"Flat 3, Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/20","activity_end":"2020-09-17 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55578","activity_notes":"List of works Access through the tenant christinapalantza@gmail.com- Christina","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2020 16:26 (jane)<\/b>Blinds on order <\/p>

03\/09\/2020 10:47 (jane)<\/b>No access at present <\/p>

17\/09\/2020 13:08 (jane)<\/b>All three trades attending on Monday at 9am - tenant is giving access <\/p>

21\/09\/2020 10:50 (alan)<\/b>Replace back box to socket in main room<\/p>

21\/09\/2020 14:38 (iain)<\/b>Supply and fit 3 blinds, disposing of old.Supply and fit new hinges to all bedroom wardrobe doors. Ease and adjust all doors.<\/p>

22\/09\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46200","activity_ticket_id":"45585","ticket_reference":"HDT46666","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Beeping smoke alarm ","ticket_address_1":"Flat 9, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/20","activity_end":"2020-09-17 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55579","activity_notes":"Beeping smoke alarm ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 15:51 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46201","activity_ticket_id":"45586","ticket_reference":"HDT46667","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13684 - 4 Matthew Parker Street ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/09\/20","activity_end":"2020-09-17 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55580","activity_notes":"List of works ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2020 14:58 (travis)<\/b>Glazing mock Georgen windows.<\/p>

17\/12\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46202","activity_ticket_id":"45586","ticket_reference":"HDT46667","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13684 - 4 Matthew Parker Street ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55581","activity_notes":"List of works ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2020 14:58 (travis)<\/b>Glazing mock Georgen windows.<\/p>

17\/12\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46203","activity_ticket_id":"45587","ticket_reference":"HDT46668","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13686 - 4 Matthew Parker Street ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/09\/20","activity_end":"2020-09-17 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55582","activity_notes":"To supply and install new signage to main entrance of building and to gates as directed.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2020 14:55 (travis)<\/b>Brass signage fitted,Awaiting x1 brass cctv sign to complete.<\/p>

07\/12\/2020 15:50 (travis)<\/b>Completed job by fitting last brass signs.<\/p>

07\/12\/2020 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46204","activity_ticket_id":"45588","ticket_reference":"HDT46669","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out five year fixed wiring test ","ticket_address_1":"Top Floor Flat, 20 Endell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/20","activity_end":"2020-09-15 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55583","activity_notes":"To carry out five year fixed wiring test ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 14:16 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46205","activity_ticket_id":"45589","ticket_reference":"HDT46670","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/20","activity_end":"2020-09-28 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55584","activity_notes":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46206","activity_ticket_id":"45590","ticket_reference":"HDT46671","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","ticket_address_1":"Flat 5, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/20","activity_end":"2020-09-28 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55585","activity_notes":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46207","activity_ticket_id":"45591","ticket_reference":"HDT46672","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","ticket_address_1":"Flat 10, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/20","activity_end":"2020-09-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55586","activity_notes":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46208","activity_ticket_id":"45592","ticket_reference":"HDT46673","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","ticket_address_1":"Flat 11, 27 Slinsgby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/20","activity_end":"2020-09-28 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55587","activity_notes":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46209","activity_ticket_id":"45593","ticket_reference":"HDT46674","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","ticket_address_1":"Flat 12, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/20","activity_end":"2020-09-28 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55588","activity_notes":"To carry gas safety inspection and plumbing checks - FOR MONDAY 28TH SEPTEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46210","activity_ticket_id":"45594","ticket_reference":"HDT46675","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13708 - Flat 6, Wellington Court ","ticket_address_1":"Flat 6, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/09\/20","activity_end":"2020-09-17 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55589","activity_notes":"Various works ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 12:06 (alan)<\/b>Quoted works Replace toilet roll holder Replace lights under kitchen cabinets <\/p>

23\/09\/2020 13:20 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2020 09:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/09\/2020 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46211","activity_ticket_id":"45594","ticket_reference":"HDT46675","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13708 - Flat 6, Wellington Court ","ticket_address_1":"Flat 6, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/20","activity_end":"2020-09-17 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55590","activity_notes":"Various works ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 12:06 (alan)<\/b>Quoted works Replace toilet roll holder Replace lights under kitchen cabinets <\/p>

23\/09\/2020 13:20 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2020 09:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/09\/2020 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46212","activity_ticket_id":"45595","ticket_reference":"HDT46676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The 'button' switch located in the kitchen is not working properly - KEYS FOR ACCESS ","ticket_address_1":"Flat 3, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/20","activity_end":"2020-09-18 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55591","activity_notes":"The 'button' switch located in the kitchen is not working properlyIt takes a few attempts to turn the spotlights onPlease can you help us with thisWe are both at work today so perhaps management key is required","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2020 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46213","activity_ticket_id":"45274","ticket_reference":"HDT46355","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/20","activity_end":"2020-09-18 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55592","activity_notes":"To carry out pre-tenancy works as to Ticket Report Attached - Redecoration gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

26\/08\/2020 11:19 (jane)<\/b>Repaired leaking manifold <\/p>

28\/08\/2020 15:14 (jane )<\/b>(Ticket Closed)<\/p>

01\/09\/2020 12:00 (jane)<\/b>Blind on order <\/p>

18\/09\/2020 11:04 (jane)<\/b>Snagging item - Issue with wardrobe doors <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46214","activity_ticket_id":"45596","ticket_reference":"HDT46677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/20","activity_end":"2020-09-18 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55593","activity_notes":"To carry out pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 14:22 (iain)<\/b>ITC's.<\/p>

23\/09\/2020 08:34 (jane)<\/b>(Placed On Hold) <\/p>

23\/09\/2020 08:34 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

20\/10\/2020 09:12 (sandra)<\/b>(Removed from on-hold)<\/p>

20\/10\/2020 18:19 (alan)<\/b>Replace 2 faulty dimmer module in flat and lampIn extractor hood<\/p>

21\/10\/2020 09:32 (travis)<\/b>Carried out pre-tenancy works<\/p>

21\/10\/2020 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46215","activity_ticket_id":"45597","ticket_reference":"HDT46678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/20","activity_end":"2020-09-18 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55594","activity_notes":"To carry out pre-tenancy works","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 14:22 (iain)<\/b>ITC's.<\/p>

23\/09\/2020 08:27 (jane)<\/b>Submitted pe-tenancy list to client for approval <\/p>

23\/09\/2020 08:28 (jane)<\/b>(Placed On Hold) <\/p>

10\/11\/2020 10:36 (jane)<\/b>(Removed from on-hold)<\/p>

11\/11\/2020 12:31 (iain)<\/b>List of works.<\/p>

11\/11\/2020 12:32 (iain)<\/b>List of works.<\/p>

11\/11\/2020 12:32 (iain)<\/b>Not complete as need to return to fit some skirting in washing machine cupboard.<\/p>

16\/11\/2020 15:15 (iain)<\/b>List of works.<\/p>

16\/11\/2020 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46216","activity_ticket_id":"45598","ticket_reference":"HDT46679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the toilet lights on the 1st floor.","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/20","activity_end":"2020-09-18 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55595","activity_notes":"To replace the toilet lights on the 1st floor.","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2020 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46217","activity_ticket_id":"45172","ticket_reference":"HDT46253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To proceed with the repairs as outlined in the Ticket Report attached - redecoration works gone to quote ","ticket_address_1":"Flat 5, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/20","activity_end":"2020-09-18 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55596","activity_notes":"To proceed with the repairs as outlined in the Ticket Report attached - redecoration works gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2020 14:55 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

06\/08\/2020 09:37 (jane)<\/b>Replaced heater alone Replaced blown tubes in main room Replaced light fitting in bathroom<\/p>

06\/08\/2020 12:50 (jane)<\/b>Bath taps gone to quote <\/p>

07\/08\/2020 10:14 (jane)<\/b>Cleared rubbish associated with this job from under the stairs in the common area and disposed off.<\/p>

11\/09\/2020 16:42 (jane )<\/b>(Ticket Closed)<\/p>

18\/09\/2020 11:03 (jane)<\/b>Snagging item, issue with loose handrail <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46218","activity_ticket_id":"45600","ticket_reference":"HDT46681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carefully remove 2 x Window flow boxes from the above property - urgently for today","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/20","activity_end":"2020-09-18 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55597","activity_notes":"Please raise a work order for Reddan to attend to carefully remove 2 x Window flow boxes from the above property. Can this be safely placed in the rear Light Well of 15 Tavistock until the Window Flower company can come to collect them and make changes.Can this be done urgently today and confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2020 16:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46219","activity_ticket_id":"45600","ticket_reference":"HDT46681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carefully remove 2 x Window flow boxes from the above property - urgently for today","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/20","activity_end":"2020-09-18 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55598","activity_notes":"Please raise a work order for Reddan to attend to carefully remove 2 x Window flow boxes from the above property. Can this be safely placed in the rear Light Well of 15 Tavistock until the Window Flower company can come to collect them and make changes.Can this be done urgently today and confirm attendance","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2020 16:06 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46220","activity_ticket_id":"45601","ticket_reference":"HDT46682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas hob not working and snagging works ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/20","activity_end":"2020-09-18 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55599","activity_notes":"1.We can't seem to make the top left hob on the stove work - we're able to get flames but it doesn't stay on.2.The string for the right blinds in the kitchen is broken, meaning that we're not able to open them up fully.3.Also wanted to point out that the knob on the kitchen cabinet closest to the living room is very loose and it's not possible to tighten. It was like that when we moved in.","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2020 13:15 (roy)<\/b>Gas Hob ok Pull cord ok Kitchen knob. Replaced screw Tenants asked us to look at extra stuff. Towel rail not working. Replaced missing fuse Extractor fan faulty. Needs new.Quote?? <\/p>

21\/09\/2020 13:17 (roy)<\/b>Various<\/p>

23\/09\/2020 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46221","activity_ticket_id":"45601","ticket_reference":"HDT46682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas hob not working and snagging works ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55600","activity_notes":"1.We can't seem to make the top left hob on the stove work - we're able to get flames but it doesn't stay on.2.The string for the right blinds in the kitchen is broken, meaning that we're not able to open them up fully.3.Also wanted to point out that the knob on the kitchen cabinet closest to the living room is very loose and it's not possible to tighten. It was like that when we moved in.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 13:15 (roy)<\/b>Gas Hob ok Pull cord ok Kitchen knob. Replaced screw Tenants asked us to look at extra stuff. Towel rail not working. Replaced missing fuse Extractor fan faulty. Needs new.Quote?? <\/p>

21\/09\/2020 13:17 (roy)<\/b>Various<\/p>

23\/09\/2020 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46222","activity_ticket_id":"45602","ticket_reference":"HDT46683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reports leak from roof into their office","ticket_address_1":"the Orient, 13-15 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/20","activity_end":"2020-09-18 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55601","activity_notes":"Tenant reports leak from roof into their office","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2020 16:09 (jane)<\/b>Areas of roof need resealing - to arrange <\/p>

22\/09\/2020 14:17 (jane)<\/b>Repairs being completed tomorrow <\/p>

25\/09\/2020 15:01 (iain)<\/b>Leak.<\/p>

25\/09\/2020 15:01 (iain)<\/b>Leak.<\/p>

25\/09\/2020 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46223","activity_ticket_id":"45603","ticket_reference":"HDT46684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Plumbing issues ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/09\/20","activity_end":"2020-09-18 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55602","activity_notes":"Kitchen Tap loose and leaking from tap.Bath water draining away far too slowly","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 10:50 (dan)<\/b>Cleaned bath waste and pipework.New kitchen tap to be collected<\/p>

24\/09\/2020 08:19 (dan)<\/b>Collected new taps, removed unit backing, replaced taps and repaired kitchen unit<\/p>

24\/09\/2020 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46224","activity_ticket_id":"45605","ticket_reference":"HDT46686","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13722 - Flat 10, 38-39 William IV Street ","ticket_address_1":"Flat 10, 38-39 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/20","activity_end":"2020-09-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55603","activity_notes":"Replacement boiler pump ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46225","activity_ticket_id":"45606","ticket_reference":"HDT46687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 21ST SEPTEMBER 2020","ticket_address_1":"Flat 1, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/20","activity_end":"2020-09-18 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55604","activity_notes":"To carry out pre-tenancy checks - FOR 21ST SEPTEMBER 2020","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 20:09 (iain)<\/b>ITC's<\/p>

22\/09\/2020 09:40 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

22\/09\/2020 10:17 (jane)<\/b>(Placed On Hold) <\/p>

10\/11\/2020 16:03 (jane)<\/b>(Removed from on-hold)<\/p>

12\/11\/2020 12:30 (travis)<\/b>Pre tenancy works.<\/p>

12\/11\/2020 13:15 (jane)<\/b>(Ticket Closed)<\/p>

12\/11\/2020 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46227","activity_ticket_id":"45608","ticket_reference":"HDT46689","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Emergency call-out - To gain access for tenant ","ticket_address_1":"Flat 4, 5-7 Endell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"12","cs_address_2":"5-7 Endell Street","cs_town":"London","cs_postcode":"WC2H 9EL","ticket_client_site":"12","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/20","activity_end":"2020-09-21 10:18:00","activity_status":"Closed","activity_priority":"High","activity_id":"55606","activity_notes":"Emergency call-out - To gain access for tenant ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2020 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46228","activity_ticket_id":"45609","ticket_reference":"HDT46690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak - FOR FRIDAY MORNING - VACANT FLAT ","ticket_address_1":"15A Gerrard st - 3rd\/4th Floor Flat ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"15A Gerrard Street","cs_id":"13","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"13","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55607","activity_notes":"To investigate a leak - for TUESDAY AT 11AM ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 08:17 (dan)<\/b>Leak investigation, property is extremely poor condition, shower door is faulty and box gutter to front is in very poor condition.<\/p>

25\/09\/2020 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46229","activity_ticket_id":"45610","ticket_reference":"HDT46691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To turn back on water supply.","ticket_address_1":"Flat 2.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/20","activity_end":"2020-09-21 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55608","activity_notes":"To turn back on water supply.","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2020 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46230","activity_ticket_id":"45611","ticket_reference":"HDT46692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to a faulty Bath Plug and fridge light out. - FOR TOMORROW MORNING BETWEEN 8 AND 9AM ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55609","activity_notes":"To attend to a faulty Bath Plug and fridge light out.TENANT WILL BE HOME TOMORROW BETWEEN 8 AND 9AM, ALAN IS DOING THE FRIDGE LIGHT ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 14:40 (dan)<\/b>New combi bath\/waste filler ordered<\/p>

22\/09\/2020 08:48 (alan)<\/b>Replace blown lamp in fridge<\/p>

06\/10\/2020 11:55 (jane)<\/b>Tenant is home for access on Thursday 8th October <\/p>

08\/10\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2020 13:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2020 15:26 (dan)<\/b>Removed tiles to access bath, replaced bath filler, refitted and sealed tiles<\/p>

08\/10\/2020 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46231","activity_ticket_id":"45611","ticket_reference":"HDT46692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to a faulty Bath Plug and fridge light out. - FOR TOMORROW MORNING BETWEEN 8 AND 9AM ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55610","activity_notes":"To attend to a faulty Bath Plug and fridge light out.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 14:40 (dan)<\/b>New combi bath\/waste filler ordered<\/p>

22\/09\/2020 08:48 (alan)<\/b>Replace blown lamp in fridge<\/p>

06\/10\/2020 11:55 (jane)<\/b>Tenant is home for access on Thursday 8th October <\/p>

08\/10\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2020 13:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2020 15:26 (dan)<\/b>Removed tiles to access bath, replaced bath filler, refitted and sealed tiles<\/p>

08\/10\/2020 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46232","activity_ticket_id":"45612","ticket_reference":"HDT46693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/09\/20","activity_end":"2020-09-21 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55611","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2020 14:50 (jane)<\/b>Appliance engineer attending on Wednesday afternoon 12-6 pm.<\/p>

24\/09\/2020 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46233","activity_ticket_id":"45613","ticket_reference":"HDT46694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate issues with the oven ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"17","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"17","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/09\/20","activity_end":"2020-09-21 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55612","activity_notes":"To investigate issues with the oven ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2020 14:53 (jane)<\/b>Appliance engineer attending on Wednesday afternoon <\/p>

29\/09\/2020 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46234","activity_ticket_id":"45614","ticket_reference":"HDT46695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to various lights out and a flickering light in the common parts.","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/20","activity_end":"2020-09-21 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55613","activity_notes":"To attend to various lights out and a flickering light in the common parts.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 12:09 (alan)<\/b>Replace Various blown lamps in common parts and faulty driver unit to lamp 3rd floor <\/p>

21\/09\/2020 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46235","activity_ticket_id":"45615","ticket_reference":"HDT46696","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to various lights issues in the common Parts.","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/20","activity_end":"2020-09-21 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55614","activity_notes":"To attend to various lights issues in the common Parts.","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 10:03 (alan)<\/b>Replace blown lamps 4 fitting not working on staircase and 2 in reception, Client advised that FIA where replacing these as part of there emergency light works <\/p>

24\/09\/2020 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46236","activity_ticket_id":"45215","ticket_reference":"HDT46296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13649 - Flat 3, 13 Goodwins Court ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/09\/20","activity_end":"2020-09-21 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55615","activity_notes":"To replace bi-fold shower door","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2020 11:31 (jane)<\/b>Shower door on order, 3 - 5 day lead-time <\/p>

02\/09\/2020 10:28 (jane)<\/b>Programmed in with tenant for Thursday morning at 9am <\/p>

04\/09\/2020 10:21 (jane)<\/b>Refitted panels, removed existing screen, unable to complete due to tiles blown, reported back findings to client <\/p>

18\/09\/2020 10:34 (jane)<\/b>Re-programmed in for Tuesday <\/p>

21\/09\/2020 16:13 (travis)<\/b>Replacement of tiles in shower cubicle,and fitted\/sealed new bi-fold door.<\/p>

21\/09\/2020 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46237","activity_ticket_id":"45617","ticket_reference":"HDT46698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate hot water ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/20","activity_end":"2020-09-22 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55616","activity_notes":"To reinstate hot water ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46238","activity_ticket_id":"45618","ticket_reference":"HDT46699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To change lights to common parts ","ticket_address_1":"Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/20","activity_end":"2020-09-22 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55617","activity_notes":"To change lights to common parts ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 12:39 (alan)<\/b>Replace blown lamps in 2 footings and replace broken lamp holder to wall light 2nd floor landing <\/p>

22\/09\/2020 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46239","activity_ticket_id":"44861","ticket_reference":"HDT45942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of pre-tenancy works - to be completed BY 1ST JULY ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55618","activity_notes":"List of pre-tenancy works - to be completed BY 1ST JULY ","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2020 12:43 (jane)<\/b>Light on order for fridge <\/p>

01\/07\/2020 13:35 (jane)<\/b>3-4 weeks lead-time on fridge light cover,<\/p>

02\/07\/2020 09:44 (jane)<\/b>Notes: Hallway2. Lighting in boiler cupboard not workingBathroom. Replace fitting 3. Lights in bathroom very dim when first switched on as lamps on no longer available for these lights would suggest replacement of fittings. Replace all 6 fittings 4. Shaver socket in mirror cabinet broke. Replaced 5. Stop needs fixing. Refixed 6. Towel rail next to sink needs re fixing. Refixed Bedroom7. All 3 black out roller blinds are broken - To remove them please. Removed 8. Ceiling light missing lamps. Replace lamps 9. Lights in wardrobe various lamps blown. Replace blown lamps 10. Iron coat hangers, ironing board and drying rack left in bedroom - please remove. Removed Kitchen Lounge14. Windows stay needs re-fixing. Refixed 15. Left hand window overlooking Tavistock Street not opening. Fixed 16. Light in cupboard not working. Replace fitting 17. The kitchen cupboard not working. Replaced lamp 19. Diffuser for lights in fridge missing. Ordered 20. Wall extractor fan broken. Refixed fan<\/p>

28\/07\/2020 10:45 (jane)<\/b>Have chased up supplier for the fridge lamp diffuser cover <\/p>

28\/08\/2020 11:33 (jane)<\/b>Light cover arriving today <\/p>

02\/09\/2020 11:09 (jane)<\/b>Access granted via keys for tomorrow to fit the new fridge light <\/p>

03\/09\/2020 13:31 (jane )<\/b>(Ticket Closed)<\/p>

22\/09\/2020 09:16 (jane)<\/b>Further works required to flat <\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46240","activity_ticket_id":"45616","ticket_reference":"HDT46697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove graffiti off 64 SA - Commercial unit ","ticket_address_1":"64 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"64 Shaftesbury Avenue ","cs_id":"20","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"20","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55619","activity_notes":"To remove graffiti off 64 SA - Commercial unit ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 12:01 (jane)<\/b>(Ticket Closed)<\/p>

22\/09\/2020 12:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/09\/2020 13:30 (travis)<\/b>Graffiti removed from front of shop.<\/p>

22\/09\/2020 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46241","activity_ticket_id":"45538","ticket_reference":"HDT46619","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat A, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55620","activity_notes":"TENANT WILL BE HOME AT 2PM TODAY FOR ACCESS - White Cabinet doors not closing correctly (Travis)- One of the wall sockets under the cabinets falls. . (Alan) - ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 14:56 (alan)<\/b>Refit socket <\/p>

22\/09\/2020 14:59 (travis)<\/b>Relevelled washing machine, realignment of kitchen cupboard doors.<\/p>

22\/09\/2020 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46242","activity_ticket_id":"45538","ticket_reference":"HDT46619","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat A, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/20","activity_end":"2020-09-22 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55621","activity_notes":"tENANT WILL BE HOME AT 2PM TODAY FOR ACCESS - White Cabinet doors not closing correctly (Travis)- One of the wall sockets under the cabinets falls. . (Alan) - ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 14:56 (alan)<\/b>Refit socket <\/p>

22\/09\/2020 14:59 (travis)<\/b>Relevelled washing machine, realignment of kitchen cupboard doors.<\/p>

22\/09\/2020 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46243","activity_ticket_id":"45619","ticket_reference":"HDT46700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair and make safe loose masonry to external elevation ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/20","activity_end":"2020-09-22 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55622","activity_notes":"To remove loose masonry to external elevation ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 11:25 (travis)<\/b>Swept and cleaned gully, removed gully outlet cover and cleaned, replaced.Inspected ornate stonework and found to be very strong with no sign of movement,being fixed in place with a steel bracket which in not fully visible fr the ground.Found plants had taken seed to the left of the stonework so removed before they grew any larger which may have affected the stoneworks stability.<\/p>

22\/09\/2020 12:37 (alan)<\/b>Help Travis <\/p>

22\/09\/2020 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46244","activity_ticket_id":"45619","ticket_reference":"HDT46700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair and make safe loose masonry to external elevation ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/20","activity_end":"2020-09-22 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55623","activity_notes":"To remove loose masonry to external elevation ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 11:25 (travis)<\/b>Swept and cleaned gully, removed gully outlet cover and cleaned, replaced.Inspected ornate stonework and found to be very strong with no sign of movement,being fixed in place with a steel bracket which in not fully visible fr the ground.Found plants had taken seed to the left of the stonework so removed before they grew any larger which may have affected the stoneworks stability.<\/p>

22\/09\/2020 12:37 (alan)<\/b>Help Travis <\/p>

22\/09\/2020 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46245","activity_ticket_id":"45620","ticket_reference":"HDT46701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"jet wash machines","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/09\/20","activity_end":"2020-09-22 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55624","activity_notes":"Maintenace of jet wash machines servicing and parts ","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2020 10:28 (sandra)<\/b>(Ticket Closed)<\/p>

23\/09\/2020 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46246","activity_ticket_id":"45621","ticket_reference":"HDT46702","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To safely secure the Ladder to roof area with a chain and padlock. ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/20","activity_end":"2020-09-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55625","activity_notes":"To safely secure the Ladder to roof area with a chain and padlock. ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 13:27 (travis)<\/b>Secured ladders to outside roof area,code 2022 agreed by james.<\/p>

22\/09\/2020 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46247","activity_ticket_id":"45622","ticket_reference":"HDT46703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/20","activity_end":"2020-09-22 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55626","activity_notes":"Shower broken Glass in one of the windows in the bedroom is cracked Mechanism to fridge broken ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 11:04 (roy)<\/b>Cleared blockage to hand basin Broken shower rail and square head Broken freezer door Cracked glass<\/p>

23\/09\/2020 11:06 (roy)<\/b>Office ordering freezer door Replaced square head and hand held shower but rail incorrect length. Have ordered<\/p>

23\/09\/2020 15:06 (jane)<\/b>Cleared blockage to hand basin Broken shower rail and square head on order Broken freezer door, arranging for appliance engineer to attend Cracked glass, glazier to attend <\/p>

25\/09\/2020 14:12 (jane)<\/b>Have requested attendance on Tuesday 29th September <\/p>

30\/09\/2020 14:24 (jane)<\/b>Assembly door on order (appliance engineers)<\/p>

01\/10\/2020 11:19 (roy)<\/b>Purchased new shower rail (square) to match existing but too short.Used parts to fix onto old to secure.Tested all ok<\/p>

01\/10\/2020 12:00 (jane)<\/b>Replaced square shower rail <\/p>

06\/10\/2020 14:32 (jane)<\/b>Glazing completed <\/p>

06\/10\/2020 15:05 (jane)<\/b>Freezer door on order (appliance engineer)<\/p>

07\/10\/2020 14:32 (sandra)<\/b>supplied and fitted 1No 1200 x 500 mm 6.4mm cler laminated safety glass to the 1st floor window frame to be unscrewed t the hinges removed and glazed and then reinstalled <\/p>

16\/10\/2020 15:13 (sandra)<\/b>booked for wednesday 21 2 - 6 pm awaiting confirmation of access <\/p>

16\/10\/2020 15:25 (sandra)<\/b>tenant home for access <\/p>

30\/10\/2020 14:32 (sandra)<\/b>There Fridge\/freezer has been completed, the door assembly has been replaced.<\/p>

30\/10\/2020 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46248","activity_ticket_id":"45623","ticket_reference":"HDT46704","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13730 - 21 Catherine Street - Restaurant ","ticket_address_1":"21 Catherine Street - Restaurant ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine Street","cs_id":"31","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"31","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/09\/20","activity_end":"2020-09-22 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55627","activity_notes":"Water damage works Happy for you to proceed with this, please can you confirm planned dates and schedule so I can check with the tenant, bearing in mind the times they stated was practicable, so probably best to organise early start so that you are out of the way before customers come in.","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2020 11:34 (jane)<\/b>I can confirm access for Tuesday29 and Wednesday30 morning. 07:00 until 11:30. Please as mentioned bring fans to help with airflow out of the restaurant. Site contact, and access, Nicola Colosimo +44 7921 847837 Copied in. <\/p>

30\/09\/2020 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46249","activity_ticket_id":"45624","ticket_reference":"HDT46705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13729 - Meter Readings - Commercial Units, London, WC2","ticket_address_1":"Meter Readings - Commercial Units ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Meter Readings - Commercial Units ","cs_id":"28","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"28","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/20","activity_end":"2020-09-22 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55628","activity_notes":"Meter Readings For 30th September ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 15:08 (alan)<\/b>Meter readings <\/p>

02\/10\/2020 09:56 (alan)<\/b>Meter readings <\/p>

02\/10\/2020 09:59 (alan)<\/b>Meter readings <\/p>

02\/10\/2020 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46250","activity_ticket_id":"45625","ticket_reference":"HDT46706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13727 - Flat 1.2, 16a Rupert Street ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/09\/20","activity_end":"2020-09-22 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55629","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46251","activity_ticket_id":"45626","ticket_reference":"HDT46707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13707 - Meter Readings ","ticket_address_1":"Meter Readings ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/20","activity_end":"2020-09-22 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55630","activity_notes":"To allow for two engineers to attend Mapp site office on Wednesday 30th September and collect all keys and information packs to 97 vacant properties.To carry out gas\/electric and water meter readings where applicable, record data and issue to client on completion.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 06:34 (alan)<\/b>Meter Readings Opera Quarter <\/p>

25\/09\/2020 18:46 (alan)<\/b>Meter readings <\/p>

28\/09\/2020 15:07 (alan)<\/b>Meter readings <\/p>

02\/10\/2020 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46252","activity_ticket_id":"45627","ticket_reference":"HDT46708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove metal shelving unit dumped in 4 MS - common parts ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/20","activity_end":"2020-09-22 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55631","activity_notes":"To remove metal shelving unit dumped in 4 MS - common parts ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 09:34 (travis)<\/b>Collection of keys for above property,Collection of discarded items and disposal.Returned keys to management office.<\/p>

23\/09\/2020 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46253","activity_ticket_id":"45235","ticket_reference":"HDT46316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and meter reads ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/20","activity_end":"2020-09-22 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55632","activity_notes":"To carry out pre-tenancy checks and meter reads ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:24 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:11 (jane)<\/b>(Placed On Hold) <\/p>

22\/09\/2020 15:34 (jane)<\/b>(Removed from on-hold)<\/p>

22\/09\/2020 16:09 (jane)<\/b>Quotation has been approved for the remedial works <\/p>

23\/09\/2020 15:42 (iain)<\/b>List of works.<\/p>

23\/09\/2020 15:43 (iain)<\/b>List of works.<\/p>

24\/09\/2020 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46254","activity_ticket_id":"45235","ticket_reference":"HDT46316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and meter reads ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/09\/20","activity_end":"2020-09-22 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55633","activity_notes":"To carry out pre-tenancy checks and meter reads ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 15:24 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:11 (jane)<\/b>(Placed On Hold) <\/p>

22\/09\/2020 15:34 (jane)<\/b>(Removed from on-hold)<\/p>

22\/09\/2020 16:09 (jane)<\/b>Quotation has been approved for the remedial works <\/p>

23\/09\/2020 15:42 (iain)<\/b>List of works.<\/p>

23\/09\/2020 15:43 (iain)<\/b>List of works.<\/p>

24\/09\/2020 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46255","activity_ticket_id":"45628","ticket_reference":"HDT46709","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To attend to issue with toilet on the third floor - CODE FOR DOOR *22221*","ticket_address_1":"3rd Floor, Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House","cs_id":"45","cs_address_2":"2-5 Old Bond Street","cs_town":"London","cs_postcode":"W1S 4PD","ticket_client_site":"45","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/09\/20","activity_end":"2020-09-22 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55634","activity_notes":"To attend to issue with toilet on the third floor ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 13:41 (dan)<\/b>New grove spares to be collected and fitted Fri 25\/10<\/p>

28\/09\/2020 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46256","activity_ticket_id":"45629","ticket_reference":"HDT46710","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To remove signage and install new ","ticket_address_1":"46-58 Maddox Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"46-58 Maddox Street ","cs_id":"46","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 1AY","ticket_client_site":"46","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/20","activity_end":"2020-09-22 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55635","activity_notes":"As discussed can you arrange for someone to attend to the above as I would like some old signs removed from the lobby area that currently show Cluttons as the management company.Can you arrange to have them removed and replaced with signs of the same size that read managed my Chapman Petrie 0207 518 9411If you can get this done urgently that would be great and the keys for the property are located within the basement vault.To gain access to the key cabinet the padlock code is 4658 and the key safe code is 25021987#","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 10:44 (travis)<\/b>Attended above properties and removed all obsolete managing agent signs (5),Returned keys to lock box and details given to office for new signs to be made.<\/p>

23\/09\/2020 10:59 (jane)<\/b>Attended above properties and removed all obsolete managing agent signs (5), Returned keys to lock box and details given to office for new signs to be made.<\/p>

25\/09\/2020 13:44 (jane)<\/b>Old signs removed, to order 5 x new signs stating new managing agent <\/p>

07\/10\/2020 13:57 (jane)<\/b>Signs are in process of being purpose-made<\/p>

30\/10\/2020 09:42 (travis)<\/b>Signage supplied and fitted.<\/p>

30\/10\/2020 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46257","activity_ticket_id":"45630","ticket_reference":"HDT46711","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"List of works ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/09\/20","activity_end":"2020-09-23 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55636","activity_notes":"Can you arrange for a decorator to attend to the above property with a tin of white paint and just paint over any scuff marks on the staircase walls please?We would also like the front door touched in where it has been chipped (black paint) see attached5th floor toilets just touch up the water damage around the light and the water damaged varnish.Remove sticky area above hand sanitiser signTo make good above where intercom system was replaced Make good hole in floor ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 18:09 (dean)<\/b>Done 170.00<\/p>

23\/10\/2020 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46258","activity_ticket_id":"45631","ticket_reference":"HDT46712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To ensure that the gulley's and outlets are not blocked to the areas where we have had previous leaks at the above properties - take pictures ","ticket_address_1":"15 Tavistock Street - Lower roof ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15 Tavistock Street","cs_id":"48","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"48","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/09\/20","activity_end":"2020-09-23 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55637","activity_notes":"To ensure that the gulley's and outlets are not blocked to the areas where we have had previous leaks at the above properties - take pictures ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 08:21 (dan)<\/b>Roof clean<\/p>

24\/09\/2020 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46259","activity_ticket_id":"45632","ticket_reference":"HDT46713","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To ensure that the gulley's and outlets are not blocked to the areas where we have had previous leaks at the above properties - take pictures ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/09\/20","activity_end":"2020-09-23 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55638","activity_notes":"To ensure that the gulley's and outlets are not blocked to the areas where we have had previous leaks at the above properties - take pictures ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 08:20 (dan)<\/b>Roof clean<\/p>

24\/09\/2020 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46260","activity_ticket_id":"45633","ticket_reference":"HDT46714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To ensure that the gulley's and outlets are not blocked to the areas where we have had previous leaks at the above properties - take pictures ","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Catherine Street","cs_id":"50","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"50","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/09\/20","activity_end":"2020-09-23 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55639","activity_notes":"To ensure that the gulley's and outlets are not blocked to the areas where we have had previous leaks at the above properties - take pictures ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 08:20 (dan)<\/b>Roof clean<\/p>

24\/09\/2020 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46261","activity_ticket_id":"45634","ticket_reference":"HDT46715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To ensure that the gulley's and outlets are not blocked to the areas where we have had previous leaks at the above properties - take pictures ","ticket_address_1":"21 Catherine Street - Restaurant ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine Street","cs_id":"31","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"31","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/09\/20","activity_end":"2020-09-23 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55640","activity_notes":"To ensure that the gulley's and outlets are not blocked to the areas where we have had previous leaks at the above properties - take pictures ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 08:20 (dan)<\/b>Roof clean<\/p>

24\/09\/2020 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46262","activity_ticket_id":"45635","ticket_reference":"HDT46716","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replace all blown lamps ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/20","activity_end":"2020-09-23 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55641","activity_notes":"Replace all blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 07:09 (alan)<\/b>Replace blown lamps throughout office as needed <\/p>

24\/09\/2020 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46263","activity_ticket_id":"45636","ticket_reference":"HDT46717","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove\/dispose of items left in the hallway.","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/20","activity_end":"2020-09-23 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55642","activity_notes":"To remove\/dispose of items left in the hallway.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 11:21 (travis)<\/b>Gained access and removed discarded items from common area, disposed off.<\/p>

23\/09\/2020 11:21 (travis)<\/b>Gained access and removed discarded items from common area, disposed off.<\/p>

23\/09\/2020 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46264","activity_ticket_id":"45637","ticket_reference":"HDT46718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make safe the fire doors.","ticket_address_1":"13-17 Wardour Street and 16-20 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-17 Wardour Street and 16-20 Rupert Street ","cs_id":"53","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"53","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/20","activity_end":"2020-09-23 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55643","activity_notes":"to make safe the fire doors.Need the door secured and locked at all times. It was forced open therefore now it no longer stays locked.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2020 14:57 (travis)<\/b>Eased and adjustment of X2 fire escape doors,both doors now shut freely and ate secure.<\/p>

23\/09\/2020 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46265","activity_ticket_id":"45638","ticket_reference":"HDT46719","ticket_client":"5","client_name":"Ashley Associates","ticket_title":"Inspection of lights - FOR MONDAY 12TH AT 1PM - TENANT WILL GIVE ACCESS","ticket_address_1":"Flat 1, 12 Great Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"54","cs_address_2":"12 Great Newport Street","cs_town":"London","cs_postcode":"WC2H 7JA","ticket_client_site":"54","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/21","activity_end":"2021-03-25 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55644","activity_notes":"Thursday morning at 9 am Inspection of lights Gill mobile is 07734 115116 email gl@elleric.com or gl@gillevy.com.","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 11:47 (jane)<\/b>Programmed in for 1pm on Monday 12th October, tenant will give access <\/p>

14\/10\/2020 07:48 (alan)<\/b>Replace faulty lamps supplied by tenant and order new Dimer module for main room<\/p>

12\/01\/2021 09:59 (sandra)<\/b>emailed for access - no reply. emailed Nigel who said he would pass our email on - no reply.emailed Nigel again <\/p>

20\/01\/2021 14:30 (sandra)<\/b>(Placed On Hold) waiting on reply from Gil. Informed Nigel Collins but still no reply <\/p>

25\/03\/2021 13:05 (sandra)<\/b>(Removed from on-hold)<\/p>

25\/03\/2021 13:45 (alan)<\/b>Return to site and replace faulty dimmer module on main room lights and faulty dimmer module on bedroom lights<\/p>

26\/03\/2021 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46266","activity_ticket_id":"45639","ticket_reference":"HDT46720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 28TH SEPTEMBER ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/09\/20","activity_end":"2020-09-28 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55645","activity_notes":"To carry out inter-tenancy checks - FOR 28TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2020 13:19 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

29\/09\/2020 13:19 (jane)<\/b>(Placed On Hold) <\/p>

13\/11\/2020 10:51 (sandra)<\/b>(Removed from on-hold)<\/p>

13\/11\/2020 15:06 (travis)<\/b>All works complete, except for new blind which is on order.<\/p>

13\/11\/2020 15:41 (jane)<\/b>Blind gone to quote <\/p>

26\/11\/2020 18:23 (dean)<\/b>Done 170.00<\/p>

30\/11\/2020 07:10 (alan)<\/b>List of works <\/p>

30\/11\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46267","activity_ticket_id":"45640","ticket_reference":"HDT46721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy works been accepted ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/20","activity_end":"2020-09-30 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55646","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 12:18 (iain)<\/b>ITC's.<\/p>

01\/10\/2020 14:22 (jane)<\/b>(Placed On Hold) <\/p>

01\/10\/2020 14:24 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

06\/10\/2020 10:57 (jane)<\/b>(Removed from on-hold)<\/p>

06\/10\/2020 15:22 (travis)<\/b>Removed door and planed to suit,Adjusted keep and tested,Cleaned work area.<\/p>

09\/10\/2020 13:35 (alan)<\/b>Replace faulty down lighter in bedroom<\/p>

09\/10\/2020 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46268","activity_ticket_id":"45641","ticket_reference":"HDT46722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/20","activity_end":"2020-09-30 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55647","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2020 15:40 (iain)<\/b>ITC's.<\/p>

01\/10\/2020 13:09 (jane)<\/b>(Placed On Hold) <\/p>

01\/10\/2020 13:10 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

10\/11\/2020 15:51 (jane)<\/b>(Removed from on-hold)<\/p>

13\/11\/2020 10:51 (travis)<\/b>Pre tenancy works.<\/p>

13\/11\/2020 10:55 (sandra)<\/b>Data cable points throughout are missing blanking plates. 7all thats left to do <\/p>

16\/11\/2020 06:56 (alan)<\/b>List of works <\/p>

16\/11\/2020 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46269","activity_ticket_id":"45642","ticket_reference":"HDT46723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/20","activity_end":"2020-09-30 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55648","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:43 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

24\/09\/2020 15:43 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 18:10 (dean)<\/b>Done 50.00<\/p>

26\/10\/2020 11:05 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>Completed all ok. Cost 20<\/p>

30\/10\/2020 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46270","activity_ticket_id":"45643","ticket_reference":"HDT46724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/20","activity_end":"2020-09-30 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55649","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:11 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:01 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:06 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46271","activity_ticket_id":"45644","ticket_reference":"HDT46725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/20","activity_end":"2020-09-30 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55650","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 16:29 (jane)<\/b>Pre-tenancy list sent to client <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

21\/10\/2020 15:15 (sandra)<\/b>Blind has had new cord and is left working <\/p>

22\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:12 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:02 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:07 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:38 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46272","activity_ticket_id":"45645","ticket_reference":"HDT46726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/20","activity_end":"2020-09-30 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55651","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:13 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 10:13 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:56 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:13 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:05 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:08 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46273","activity_ticket_id":"45646","ticket_reference":"HDT46727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/20","activity_end":"2020-09-30 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55652","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:20 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

25\/09\/2020 10:20 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:38 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:14 (dean)<\/b>Done 50.00<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46274","activity_ticket_id":"44755","ticket_reference":"HDT45836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak stained corner of wall ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/20","activity_end":"2020-09-23 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55653","activity_notes":"For the flue repairs ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2020 10:47 (jane)<\/b>To return to check leak on boiler and also return once dry to repair roof area <\/p>

19\/06\/2020 15:37 (jane)<\/b>Requires new seals to boiler, ordered Need to return to carry out roof repairs, to be booked in for a dry day next week<\/p>

26\/06\/2020 14:39 (jane)<\/b>Flu seals on order, should be in stock next week.<\/p>

04\/08\/2020 12:24 (jane)<\/b>Tenant is moving out in three weeks, would like the works completed when he leaves<\/p>

10\/08\/2020 10:47 (jane)<\/b>Roof repairs and gulley completed <\/p>

27\/08\/2020 14:24 (jane)<\/b>Waiting for tenant to move out so we can carry out the flue seal works - Client aware <\/p>

24\/09\/2020 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46275","activity_ticket_id":"45647","ticket_reference":"HDT46728","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","ticket_address_1":"Flat 1, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/20","activity_end":"2020-09-29 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55654","activity_notes":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46276","activity_ticket_id":"45648","ticket_reference":"HDT46729","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","ticket_address_1":"Flat 2, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/20","activity_end":"2020-09-29 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55655","activity_notes":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46277","activity_ticket_id":"45649","ticket_reference":"HDT46730","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","ticket_address_1":"Flat 3, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"65","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"65","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/20","activity_end":"2020-09-29 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55656","activity_notes":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46278","activity_ticket_id":"45650","ticket_reference":"HDT46731","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","ticket_address_1":"Flat 6, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/09\/20","activity_end":"2020-09-29 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55657","activity_notes":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46279","activity_ticket_id":"45651","ticket_reference":"HDT46732","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","ticket_address_1":"Flat 7, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/20","activity_end":"2020-09-29 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55658","activity_notes":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46280","activity_ticket_id":"45650","ticket_reference":"HDT46731","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","ticket_address_1":"Flat 6, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/20","activity_end":"2020-09-29 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55659","activity_notes":"To carry gas safety inspection and plumbing checks - FOR TUESDAY 29TH SEPTEMBER - TENANTED APARTMENT ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46281","activity_ticket_id":"45652","ticket_reference":"HDT46733","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13410 - 3rd Floor Flat, 72 Shaftesbury Avenue - REPLACEMENT OF SHOWER SCREEN ONLY ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/20","activity_end":"2020-09-23 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55660","activity_notes":"REPLACEMENT RIMLESS SHOWER SCREEN ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 13:59 (dan)<\/b>Leak\/quote shower enclosure<\/p>

06\/10\/2020 14:58 (jane)<\/b>Shower enclosure on order - 7 day lead-time <\/p>

09\/11\/2020 14:43 (jane)<\/b>Vacant flat, programmed in for Wednesday 11th November <\/p>

12\/11\/2020 15:31 (dan)<\/b>Removed enclosure replacement to be fitted Friday morning<\/p>

13\/11\/2020 14:41 (dan)<\/b>Supplied and fitted full shower enclosure, rubbish removed from site<\/p>

13\/11\/2020 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46282","activity_ticket_id":"45653","ticket_reference":"HDT46734","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Water tank issue in both flats ","ticket_address_1":"Flat |C and Flat D, 23-26 Great James Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat C and Flat D","cs_id":"68","cs_address_2":"23-26 Great James Street","cs_town":"London","cs_postcode":"WC1N 3HB","ticket_client_site":"68","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/20","activity_end":"2020-09-23 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55661","activity_notes":"Water tank issue in both flats Mike let me know when you want to attend site 2: We have had some issues with the cold water to our bathroom. From what we know this only seems to affect us in Flat D and Medwyn Jones in Flat C. The cold water just to the bathroom stops for about 2 hours and then comes on again. This has happened about 4 times across the last 6 months and we believe is connected to the cold water tank in the attic (we assume). As we still have cold water in the kitchen it is not a mains issue. I do stress that the water always comes back on but it is odd and I thought I should mention it.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46283","activity_ticket_id":"45654","ticket_reference":"HDT46735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/09\/20","activity_end":"2020-09-23 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55662","activity_notes":"To carry out compliant eye bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 09:38 (jane)<\/b>Programmed in for 15th October at 8am <\/p>

16\/10\/2020 08:56 (roy)<\/b>Access for Height Safe<\/p>

16\/10\/2020 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46284","activity_ticket_id":"45655","ticket_reference":"HDT46736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"70","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"70","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/09\/20","activity_end":"2020-09-23 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55663","activity_notes":"To carry out compliant eye bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 09:39 (jane)<\/b>Programmed in for 15th October at 8am <\/p>

16\/10\/2020 08:57 (roy)<\/b>Access for Height Safe<\/p>

16\/10\/2020 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46285","activity_ticket_id":"45656","ticket_reference":"HDT46737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/09\/20","activity_end":"2020-09-23 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55664","activity_notes":"To carry out compliant eye bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 09:39 (jane)<\/b>For 15th October at 8am <\/p>

16\/10\/2020 08:58 (roy)<\/b>Access for Height Safe<\/p>

16\/10\/2020 09:33 (sandra)<\/b>certificate failed. awaiting report <\/p>

16\/10\/2020 09:33 (sandra)<\/b>compliance eye bolt testing completed and awaiting report <\/p>

16\/10\/2020 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46286","activity_ticket_id":"45657","ticket_reference":"HDT46738","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Paint the void area where the mold was discovered ","ticket_address_1":"Flat 2, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/09\/20","activity_end":"2020-09-23 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55665","activity_notes":"Paint the void area where the mold was discovered Let me know when you want to attend ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2020 08:45 (dean)<\/b>Done 160.00<\/p>

27\/10\/2020 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46287","activity_ticket_id":"45658","ticket_reference":"HDT46739","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","ticket_address_1":"Flat 8, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/20","activity_end":"2020-09-30 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55666","activity_notes":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46288","activity_ticket_id":"45659","ticket_reference":"HDT46740","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","ticket_address_1":"Flat 9, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/20","activity_end":"2020-09-30 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55667","activity_notes":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46289","activity_ticket_id":"45660","ticket_reference":"HDT46741","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","ticket_address_1":"Flat 13, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/20","activity_end":"2020-09-30 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55668","activity_notes":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 14:38 (jane)<\/b>Gas leak needs to be repaired first, additional cost <\/p>

01\/10\/2020 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46290","activity_ticket_id":"45661","ticket_reference":"HDT46742","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","ticket_address_1":"Flat 14, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/20","activity_end":"2020-09-30 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55669","activity_notes":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46291","activity_ticket_id":"45383","ticket_reference":"HDT46464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13673 - Flat 5, 17 Catherine Street ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/09\/20","activity_end":"2020-09-23 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55670","activity_notes":"Replacement shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2020 10:32 (jane)<\/b>Shower enclosure on order - 5\/10 day lead-time <\/p>

23\/09\/2020 13:22 (jane)<\/b>Additional hour to be added to repair shower controls <\/p>

24\/09\/2020 08:22 (dan)<\/b>Supplied and fitted corner opening shower enclosure, carried out additional works to shower controls<\/p>

24\/09\/2020 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46292","activity_ticket_id":"45662","ticket_reference":"HDT46743","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","ticket_address_1":"Flat 15, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/20","activity_end":"2020-09-23 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55671","activity_notes":"To carry gas safety inspection and plumbing checks - FOR WEDNESDAY 30TH SEPTEMBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46293","activity_ticket_id":"45663","ticket_reference":"HDT46744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Roof leak ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/09\/20","activity_end":"2020-09-24 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55672","activity_notes":"last nights rain the water is dripping from around the light fitting in the hall quite considerably. Please can somebody come and fix it.Flat 4, 21a Catherine Street ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 15:17 (dan)<\/b>Leak investigation, quote to be provided<\/p>

24\/09\/2020 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46294","activity_ticket_id":"45664","ticket_reference":"HDT46745","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency light testing to vacant units ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55673","activity_notes":"Emergency light testing to vacant units ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 09:50 (alan)<\/b>Carry out monthly emergency light test to Units 3,6,9 & 19-23 Slingsby Place9 Mercer St138 Long Arce <\/p>

24\/09\/2020 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46295","activity_ticket_id":"44932","ticket_reference":"HDT46013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13559 - Flat 1, 79 St Martins Lane - please check with Angela before proceeding ","ticket_address_1":"Flat 1, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/09\/20","activity_end":"2020-09-24 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55674","activity_notes":"List of works reinstatement ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2020 09:52 (jane)<\/b>(Placed On Hold) <\/p>

13\/07\/2020 14:10 (jane)<\/b>On hold as advised by client <\/p>

25\/08\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

26\/08\/2020 12:45 (jane)<\/b>Client wants to now go ahead with the works <\/p>

24\/09\/2020 15:29 (travis)<\/b>Replacement of subfloor,18mm ply,Reinstated plasterboard into ceiling void and plastered ready for decoration.<\/p>

25\/09\/2020 13:44 (travis)<\/b>Taken this job as far as I can by fitting bath, bi-fold shower screen,mastic seals and cleaned property.Awaiting flooring to complete.<\/p>

24\/11\/2020 15:16 (travis)<\/b>Loaded out the job with materials.<\/p>

25\/11\/2020 15:09 (travis)<\/b>Flooring works.<\/p>

26\/11\/2020 15:30 (travis)<\/b>Flooring works.<\/p>

30\/11\/2020 11:23 (travis)<\/b>Mitred edging bead around new floor,And removed all rubbish ready for disposal.<\/p>

18\/12\/2020 15:21 (travis)<\/b>Bathroom works, flooring,bath panel framework,panels ect.<\/p>

21\/12\/2020 15:30 (travis)<\/b>Bathroom works.<\/p>

21\/12\/2020 15:31 (dan)<\/b>Refitted wc, reconnected bath pipework<\/p>

11\/01\/2021 09:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46296","activity_ticket_id":"45665","ticket_reference":"HDT46746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" 1 light in common parts out ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55675","activity_notes":"1 light in common parts out ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:09 (alan)<\/b>Replace blown lamp in common parts <\/p>

24\/09\/2020 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46297","activity_ticket_id":"45666","ticket_reference":"HDT46747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 lights in common parts out ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55676","activity_notes":"2 lights in common parts out ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:02 (alan)<\/b>Replace 2 blown lamps in common parts<\/p>

24\/09\/2020 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46298","activity_ticket_id":"45667","ticket_reference":"HDT46748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 light in common parts out ","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55677","activity_notes":"1 light in common parts out ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:07 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

24\/09\/2020 12:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46299","activity_ticket_id":"45668","ticket_reference":"HDT46749","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 light in common parts out ","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24a Wardour Street ","cs_id":"84","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"84","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55678","activity_notes":"1 light in common parts out ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:05 (alan)<\/b>Replace 1 blown lamps in common parts<\/p>

24\/09\/2020 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46300","activity_ticket_id":"45669","ticket_reference":"HDT46750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1 light in common parts out ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55679","activity_notes":"1 light in common parts out ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:04 (alan)<\/b>Replace blown lamp in common parts <\/p>

24\/09\/2020 12:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46301","activity_ticket_id":"45670","ticket_reference":"HDT46751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - New tenant moves in on Monday ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/20","activity_end":"2020-09-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55680","activity_notes":"To carry out pre-tenancy checks and PAT testing - FOR TOMORROW ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 10:31 (iain)<\/b>ITC's.<\/p>

28\/09\/2020 14:33 (jane)<\/b>(Placed On Hold) <\/p>

28\/09\/2020 14:33 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

07\/10\/2020 13:34 (jane)<\/b>(Removed from on-hold)<\/p>

08\/10\/2020 13:08 (jane)<\/b>2 x freezer drawers on order <\/p>

08\/10\/2020 15:23 (travis)<\/b>List of check out works.X2 plastic drawers for freezer on order.<\/p>

09\/10\/2020 06:25 (alan)<\/b>Replace broken pedant and lamp over staircaseReplace blown lamps extractor hoodRefix oven Replace heat alarm in main room (not on list)<\/p>

30\/10\/2020 09:49 (sandra)<\/b>emailed for access for freezer drawers <\/p>

02\/11\/2020 13:51 (travis)<\/b>After numerous attempts to fit new plastic drawers into fridge at above property, Lillian has asked me to deliver the drawers to her office until further notice.<\/p>

03\/11\/2020 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46302","activity_ticket_id":"45670","ticket_reference":"HDT46751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - New tenant moves in on Monday ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/20","activity_end":"2020-09-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55681","activity_notes":"To carry out pre-tenancy checks and PAT testing - FOR TOMORROW ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 10:31 (iain)<\/b>ITC's.<\/p>

28\/09\/2020 14:33 (jane)<\/b>(Placed On Hold) <\/p>

28\/09\/2020 14:33 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

07\/10\/2020 13:34 (jane)<\/b>(Removed from on-hold)<\/p>

08\/10\/2020 13:08 (jane)<\/b>2 x freezer drawers on order <\/p>

08\/10\/2020 15:23 (travis)<\/b>List of check out works.X2 plastic drawers for freezer on order.<\/p>

09\/10\/2020 06:25 (alan)<\/b>Replace broken pedant and lamp over staircaseReplace blown lamps extractor hoodRefix oven Replace heat alarm in main room (not on list)<\/p>

30\/10\/2020 09:49 (sandra)<\/b>emailed for access for freezer drawers <\/p>

02\/11\/2020 13:51 (travis)<\/b>After numerous attempts to fit new plastic drawers into fridge at above property, Lillian has asked me to deliver the drawers to her office until further notice.<\/p>

03\/11\/2020 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46303","activity_ticket_id":"45671","ticket_reference":"HDT46752","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/20","activity_end":"2020-09-24 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55682","activity_notes":"To Flush, descale shower heads and repair leaking shower at this address","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 15:51 (roy)<\/b>Repaired leaking showerCleaned \/flushed shower heads<\/p>

25\/09\/2020 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46304","activity_ticket_id":"45672","ticket_reference":"HDT46753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13633 - Flat 1, 15 Tavistock Street","ticket_address_1":"Flat 1, 15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/09\/20","activity_end":"2020-09-24 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55683","activity_notes":"Flat 1, 15 Tavistock Street Quoted works Redecoration works To carry out preparation works and redecorate water damaged areas to ceiling and 2No of walls wherestains have crept down and redecorate to match existing..To prepare desk counter-top by sanding down and applying 3No of coats of dark oak wood stain to match","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46305","activity_ticket_id":"45673","ticket_reference":"HDT46754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55684","activity_notes":"(1) the outside lights (the wall and blue decking lights) not working (2) the dishwasher not working (arranging for Appliance engineer to attend)","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 09:49 (alan)<\/b>Replace blown lamps in wall light Look at decking lights fault found to be fittings Quote to follow to replace fittings <\/p>

02\/10\/2020 09:55 (alan)<\/b>Replace blown lamps and transformer to main room light <\/p>

21\/10\/2020 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46306","activity_ticket_id":"45673","ticket_reference":"HDT46754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/09\/20","activity_end":"2020-09-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55685","activity_notes":"(1) the outside lights (the wall and blue decking lights) not working (2) the dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2020 09:49 (alan)<\/b>Replace blown lamps in wall light Look at decking lights fault found to be fittings Quote to follow to replace fittings <\/p>

02\/10\/2020 09:55 (alan)<\/b>Replace blown lamps and transformer to main room light <\/p>

21\/10\/2020 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46307","activity_ticket_id":"45529","ticket_reference":"HDT46610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom sink pipework and external pipework repairs - Follow up from clearing blockage ","ticket_address_1":"Flat 3, 82 Shaftesbury Ave ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/09\/20","activity_end":"2020-09-24 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55686","activity_notes":"For Tuesday morning 29th September - tenant will give access To replace tiles to bath panel with white metro underground tiles with grey grout place ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2020 09:38 (jane)<\/b>Tiles had to be removed on the bath panel to get to the screws on the panel.Small box surrounding the waste pipe behind the pedestal has to be broken to get to the pipe.Pipe outside has to be cut and replaced.Once done We then found out the blockage was further down the line caused by building debris.We had to leave the external waste pipe open so tenants could use the bath, hand basin and kitchen.This spilled out into the wellQuote to follow for reinstatement of bathroom <\/p>

17\/09\/2020 13:01 (jane)<\/b>Attending on Monday 21st September at 9am to reinstate the bathroom, tenant is giving access <\/p>

21\/09\/2020 14:34 (iain)<\/b>Supply and fit 3 blinds, disposing of old.Supply and fit new hinges to all bedroom wardrobe doors. Ease and adjust all doors.<\/p>

24\/09\/2020 15:28 (jane)<\/b>For Tuesday 29th September, tenant will give access in the morning <\/p>

29\/09\/2020 15:58 (travis)<\/b>Make good bath panel,make boxing in behind basin,tile and grout all areas,fit inspection cover.<\/p>

30\/09\/2020 09:46 (travis)<\/b>Completed mastic seals in bathroom.<\/p>

30\/09\/2020 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46308","activity_ticket_id":"45674","ticket_reference":"HDT46755","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","ticket_address_1":"Flat 16, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55687","activity_notes":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46309","activity_ticket_id":"45675","ticket_reference":"HDT46756","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55688","activity_notes":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46310","activity_ticket_id":"45676","ticket_reference":"HDT46757","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","ticket_address_1":"Flat 18, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55689","activity_notes":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46311","activity_ticket_id":"45677","ticket_reference":"HDT46758","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","ticket_address_1":"Flat 19, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55690","activity_notes":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46312","activity_ticket_id":"45678","ticket_reference":"HDT46759","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","ticket_address_1":"Flat 20, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 20","cs_id":"93","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"93","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55691","activity_notes":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 10:18 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2020 10:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2020 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46313","activity_ticket_id":"45680","ticket_reference":"HDT46761","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","ticket_address_1":"Flat 21, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55692","activity_notes":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46314","activity_ticket_id":"45681","ticket_reference":"HDT46762","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13745 - Flat 2, 17 Catherine Street ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/20","activity_end":"2020-09-24 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55693","activity_notes":"Quote been accepted The water boiler for the above site, has a faulty pcb, holding off the off peak element.We have wired this element through a switch to give the tenant full use of the cylinder and not just the top half.To allow to strip down boiler and supply and fit new PCB board, commission, test and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 13:37 (jane)<\/b>(Ticket Closed)<\/p>

30\/09\/2020 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46315","activity_ticket_id":"45682","ticket_reference":"HDT46763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13746 - Penthouse. 36 Gerrard Street ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/20","activity_end":"2020-09-24 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55694","activity_notes":"Penthouse, 36 Gerrard StreetDue to the sink having two tap holes, the only mixer can have, without changing the sink is a traditional looking tap.See attached photo, to allow supply and fit and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 10:29 (jane)<\/b>Taps on order <\/p>

30\/10\/2020 06:59 (michaelk)<\/b>Fitted replacement kitchen sink taps. Adapted pipework to suit and adjusted stems to fit sink.<\/p>

30\/10\/2020 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46316","activity_ticket_id":"45683","ticket_reference":"HDT46764","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing and fixed wiring test - ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55695","activity_notes":"Compliance testing and fixed wiring test - FOR NEXT WEEK ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 08:18 (alan)<\/b>Carry out electrical inspection<\/p>

28\/09\/2020 13:00 (jane)<\/b>Batteries replaced to alarms <\/p>

08\/10\/2020 11:04 (jane)<\/b>PAT testing completed, gas safety inspection to be completed next week <\/p>

21\/10\/2020 13:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46317","activity_ticket_id":"45683","ticket_reference":"HDT46764","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing and fixed wiring test - ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/20","activity_end":"2020-09-24 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55696","activity_notes":"Compliance testing and fixed wiring test - FOR NEXT WEEK ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 08:18 (alan)<\/b>Carry out electrical inspection<\/p>

28\/09\/2020 13:00 (jane)<\/b>Batteries replaced to alarms <\/p>

08\/10\/2020 11:04 (jane)<\/b>PAT testing completed, gas safety inspection to be completed next week <\/p>

21\/10\/2020 13:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46318","activity_ticket_id":"45683","ticket_reference":"HDT46764","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing and fixed wiring test - ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/20","activity_end":"2020-09-24 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55697","activity_notes":"Compliance testing and fixed wiring test - FOR NEXT WEEK ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2020 08:18 (alan)<\/b>Carry out electrical inspection<\/p>

28\/09\/2020 13:00 (jane)<\/b>Batteries replaced to alarms <\/p>

08\/10\/2020 11:04 (jane)<\/b>PAT testing completed, gas safety inspection to be completed next week <\/p>

21\/10\/2020 13:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46319","activity_ticket_id":"45236","ticket_reference":"HDT46317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/09\/20","activity_end":"2020-09-24 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55698","activity_notes":"To carry out pre-tenancy works ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 15:28 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:11 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 14:56 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 14:56 (jane)<\/b>Quotation has been approved for the remedial works<\/p>

25\/09\/2020 14:58 (iain)<\/b>List of works.<\/p>

30\/09\/2020 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46320","activity_ticket_id":"45236","ticket_reference":"HDT46317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/09\/20","activity_end":"2020-09-24 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55699","activity_notes":"To carry out pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:28 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:11 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 14:56 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 14:56 (jane)<\/b>Quotation has been approved for the remedial works<\/p>

25\/09\/2020 14:58 (iain)<\/b>List of works.<\/p>

30\/09\/2020 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46321","activity_ticket_id":"45234","ticket_reference":"HDT46315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/09\/20","activity_end":"2020-09-24 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55700","activity_notes":"To carry out pre-tenancy works","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 15:20 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:09 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 15:02 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 15:03 (jane)<\/b>Pre-tenancy quotation has been accepted <\/p>

25\/09\/2020 14:59 (iain)<\/b>List of works.<\/p>

25\/09\/2020 16:24 (roy)<\/b>Power into unit but no power from ballast unit.Need to order<\/p>

25\/09\/2020 16:25 (roy)<\/b>Cabinet light not working<\/p>

02\/10\/2020 12:25 (roy)<\/b>Replaced motion light detector unit in mirror<\/p>

02\/10\/2020 12:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46322","activity_ticket_id":"45234","ticket_reference":"HDT46315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/09\/20","activity_end":"2020-09-24 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55701","activity_notes":"To carry out pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:20 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:09 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 15:02 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 15:03 (jane)<\/b>Pre-tenancy quotation has been accepted <\/p>

25\/09\/2020 14:59 (iain)<\/b>List of works.<\/p>

25\/09\/2020 16:24 (roy)<\/b>Power into unit but no power from ballast unit.Need to order<\/p>

25\/09\/2020 16:25 (roy)<\/b>Cabinet light not working<\/p>

02\/10\/2020 12:25 (roy)<\/b>Replaced motion light detector unit in mirror<\/p>

02\/10\/2020 12:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46323","activity_ticket_id":"45234","ticket_reference":"HDT46315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/20","activity_end":"2020-09-24 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55702","activity_notes":"To carry out pre-tenancy checks and meter reads ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2020 15:20 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:09 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 15:02 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 15:03 (jane)<\/b>Pre-tenancy quotation has been accepted <\/p>

25\/09\/2020 14:59 (iain)<\/b>List of works.<\/p>

25\/09\/2020 16:24 (roy)<\/b>Power into unit but no power from ballast unit.Need to order<\/p>

25\/09\/2020 16:25 (roy)<\/b>Cabinet light not working<\/p>

02\/10\/2020 12:25 (roy)<\/b>Replaced motion light detector unit in mirror<\/p>

02\/10\/2020 12:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46324","activity_ticket_id":"45684","ticket_reference":"HDT46765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13709 - Flat 1, 36a Wellington Street ","ticket_address_1":"Flat 1, 36a Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/20","activity_end":"2020-09-25 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55703","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46325","activity_ticket_id":"45685","ticket_reference":"HDT46766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13710 - Flat 2, 36a Wellington Street ","ticket_address_1":"Flat 2, 36a Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/20","activity_end":"2020-09-25 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55704","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46326","activity_ticket_id":"45686","ticket_reference":"HDT46767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13711 - Flat 3, 36a Wellington Street ","ticket_address_1":"Flat 3, 36a Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/20","activity_end":"2020-09-25 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55705","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46327","activity_ticket_id":"45687","ticket_reference":"HDT46768","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13679 - Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/09\/20","activity_end":"2020-09-25 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55706","activity_notes":"Replacement cracked toilet seat and cover Dan, I will order the seat ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 09:25 (jane)<\/b>Toilet seat on order <\/p>

30\/10\/2020 09:20 (dan)<\/b>Supplied and fitted new toilet seat<\/p>

30\/10\/2020 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46328","activity_ticket_id":"45688","ticket_reference":"HDT46769","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Re-glazing of broken window ","ticket_address_1":"Flat 5, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"99","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"99","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"25\/09\/20","activity_end":"2020-09-25 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55707","activity_notes":"Re-glazing of broken window ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2020 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46329","activity_ticket_id":"45689","ticket_reference":"HDT46770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fresh air Ventilation unit maintenance- access through Lilian ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/20","activity_end":"2020-09-25 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55708","activity_notes":"Fresh air Ventilation unit maintenance","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 09:09 (jane)<\/b>Requested access<\/p>

23\/10\/2020 15:10 (sandra)<\/b>still awaiting access - need 2 hours <\/p>

06\/01\/2021 13:14 (sandra)<\/b>postponed until the end of January <\/p>

13\/01\/2021 12:38 (sandra)<\/b>(Placed On Hold) until end of January <\/p>

10\/12\/2021 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46330","activity_ticket_id":"45338","ticket_reference":"HDT46419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved - vacant flat ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/20","activity_end":"2020-09-25 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55709","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 13:34 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 13:34 (jane)<\/b>Submitted list to client for approval <\/p>

25\/09\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 10:54 (jane)<\/b>Quoted works have been approved <\/p>

30\/09\/2020 14:00 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:01 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:12 (jane)<\/b>Sash stops on order <\/p>

02\/10\/2020 14:32 (iain)<\/b>Sash stops fitted.<\/p>

09\/10\/2020 06:35 (alan)<\/b>Replace faulty driver unit two downlights her in bedroom<\/p>

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46331","activity_ticket_id":"45338","ticket_reference":"HDT46419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved - vacant flat ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/20","activity_end":"2020-09-25 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55710","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 13:34 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 13:34 (jane)<\/b>Submitted list to client for approval <\/p>

25\/09\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 10:54 (jane)<\/b>Quoted works have been approved <\/p>

30\/09\/2020 14:00 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:01 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:12 (jane)<\/b>Sash stops on order <\/p>

02\/10\/2020 14:32 (iain)<\/b>Sash stops fitted.<\/p>

09\/10\/2020 06:35 (alan)<\/b>Replace faulty driver unit two downlights her in bedroom<\/p>

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46332","activity_ticket_id":"45338","ticket_reference":"HDT46419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved - vacant flat ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/20","activity_end":"2020-09-25 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55711","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 13:34 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 13:34 (jane)<\/b>Submitted list to client for approval <\/p>

25\/09\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 10:54 (jane)<\/b>Quoted works have been approved <\/p>

30\/09\/2020 14:00 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:01 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:12 (jane)<\/b>Sash stops on order <\/p>

02\/10\/2020 14:32 (iain)<\/b>Sash stops fitted.<\/p>

09\/10\/2020 06:35 (alan)<\/b>Replace faulty driver unit two downlights her in bedroom<\/p>

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46333","activity_ticket_id":"45338","ticket_reference":"HDT46419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved - vacant flat ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/20","activity_end":"2020-09-25 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55712","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 13:34 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 13:34 (jane)<\/b>Submitted list to client for approval <\/p>

25\/09\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 10:54 (jane)<\/b>Quoted works have been approved <\/p>

30\/09\/2020 14:00 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:01 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:12 (jane)<\/b>Sash stops on order <\/p>

02\/10\/2020 14:32 (iain)<\/b>Sash stops fitted.<\/p>

09\/10\/2020 06:35 (alan)<\/b>Replace faulty driver unit two downlights her in bedroom<\/p>

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46334","activity_ticket_id":"45339","ticket_reference":"HDT46420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/20","activity_end":"2020-09-25 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55713","activity_notes":"To carry out pre-tenancy list of works ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2020 15:33 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 15:34 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 11:08 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 11:09 (jane)<\/b>Pre-tenancy quote has been accepted <\/p>

30\/09\/2020 14:02 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:13 (jane)<\/b>Sash stops on order<\/p>

02\/10\/2020 14:33 (iain)<\/b>Sash stops.<\/p>

02\/10\/2020 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46335","activity_ticket_id":"45339","ticket_reference":"HDT46420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/20","activity_end":"2020-09-25 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55714","activity_notes":"To carry out pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:33 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 15:34 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 11:08 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 11:09 (jane)<\/b>Pre-tenancy quote has been accepted <\/p>

30\/09\/2020 14:02 (iain)<\/b>List of works.<\/p>

30\/09\/2020 14:13 (jane)<\/b>Sash stops on order<\/p>

02\/10\/2020 14:33 (iain)<\/b>Sash stops.<\/p>

02\/10\/2020 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46336","activity_ticket_id":"45335","ticket_reference":"HDT46416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/20","activity_end":"2020-09-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55715","activity_notes":"To carry out pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:12 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 11:30 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 11:31 (jane)<\/b>Pre-tenancy quoted works have been accepted <\/p>

30\/09\/2020 13:57 (iain)<\/b>List of works.<\/p>

08\/10\/2020 09:48 (alan)<\/b>Replace blown bulbs and faulty transformer to light in main room<\/p>

08\/10\/2020 09:48 (alan)<\/b>Replace blown bulbs and faulty transformer to light in main room<\/p>

08\/10\/2020 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46337","activity_ticket_id":"45335","ticket_reference":"HDT46416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/20","activity_end":"2020-09-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55716","activity_notes":"To carry out pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:13 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:12 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 11:30 (jane)<\/b>(Removed from on-hold)<\/p>

25\/09\/2020 11:31 (jane)<\/b>Pre-tenancy quoted works have been accepted <\/p>

30\/09\/2020 13:57 (iain)<\/b>List of works.<\/p>

08\/10\/2020 09:48 (alan)<\/b>Replace blown bulbs and faulty transformer to light in main room<\/p>

08\/10\/2020 09:48 (alan)<\/b>Replace blown bulbs and faulty transformer to light in main room<\/p>

08\/10\/2020 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46338","activity_ticket_id":"45234","ticket_reference":"HDT46315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy list approved ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/20","activity_end":"2020-09-25 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55717","activity_notes":"Sensor light issue, speak to Iain ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2020 15:20 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

02\/09\/2020 11:09 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 15:02 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 15:03 (jane)<\/b>Pre-tenancy quotation has been accepted <\/p>

25\/09\/2020 14:59 (iain)<\/b>List of works.<\/p>

25\/09\/2020 16:24 (roy)<\/b>Power into unit but no power from ballast unit.Need to order<\/p>

25\/09\/2020 16:25 (roy)<\/b>Cabinet light not working<\/p>

02\/10\/2020 12:25 (roy)<\/b>Replaced motion light detector unit in mirror<\/p>

02\/10\/2020 12:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46339","activity_ticket_id":"45691","ticket_reference":"HDT46772","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone faulty ","ticket_address_1":"Flat 5, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/09\/20","activity_end":"2020-09-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55718","activity_notes":"Entry phone faulty ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 14:52 (jane)<\/b>Waiting on parts - lead-time of 10 days <\/p>

20\/10\/2020 14:35 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2020 11:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46340","activity_ticket_id":"45692","ticket_reference":"HDT46773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electric radiator issue - Tenant home for access ","ticket_address_1":"3rd floor flat-21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/20","activity_end":"2020-09-25 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55719","activity_notes":"Electric radiator issue ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46341","activity_ticket_id":"45693","ticket_reference":"HDT46774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13743 - 38 St Martins Lane ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/20","activity_end":"2020-09-25 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55720","activity_notes":"To install a sanitiser dispenser to the 2nd floor officeReport to Clarke ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 15:05 (travis)<\/b>Fitted,supplied hand dispenser.<\/p>

25\/09\/2020 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46342","activity_ticket_id":"45622","ticket_reference":"HDT46703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/09\/20","activity_end":"2020-09-25 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55721","activity_notes":"Shower broken Glass in one of the windows in the bedroom is cracked Mechanism to fridge broken ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 11:04 (roy)<\/b>Cleared blockage to hand basin Broken shower rail and square head Broken freezer door Cracked glass<\/p>

23\/09\/2020 11:06 (roy)<\/b>Office ordering freezer door Replaced square head and hand held shower but rail incorrect length. Have ordered<\/p>

23\/09\/2020 15:06 (jane)<\/b>Cleared blockage to hand basin Broken shower rail and square head on order Broken freezer door, arranging for appliance engineer to attend Cracked glass, glazier to attend <\/p>

25\/09\/2020 14:12 (jane)<\/b>Have requested attendance on Tuesday 29th September <\/p>

30\/09\/2020 14:24 (jane)<\/b>Assembly door on order (appliance engineers)<\/p>

01\/10\/2020 11:19 (roy)<\/b>Purchased new shower rail (square) to match existing but too short.Used parts to fix onto old to secure.Tested all ok<\/p>

01\/10\/2020 12:00 (jane)<\/b>Replaced square shower rail <\/p>

06\/10\/2020 14:32 (jane)<\/b>Glazing completed <\/p>

06\/10\/2020 15:05 (jane)<\/b>Freezer door on order (appliance engineer)<\/p>

07\/10\/2020 14:32 (sandra)<\/b>supplied and fitted 1No 1200 x 500 mm 6.4mm cler laminated safety glass to the 1st floor window frame to be unscrewed t the hinges removed and glazed and then reinstalled <\/p>

16\/10\/2020 15:13 (sandra)<\/b>booked for wednesday 21 2 - 6 pm awaiting confirmation of access <\/p>

16\/10\/2020 15:25 (sandra)<\/b>tenant home for access <\/p>

30\/10\/2020 14:32 (sandra)<\/b>There Fridge\/freezer has been completed, the door assembly has been replaced.<\/p>

30\/10\/2020 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46343","activity_ticket_id":"45694","ticket_reference":"HDT46775","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13751 - Flat 4, 79 St Martins Lane ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/09\/20","activity_end":"2020-09-25 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55722","activity_notes":"Replacement integrated washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2020 14:52 (sandra)<\/b>Waiting for delivery on Monday\/Tuesday <\/p>

28\/10\/2020 10:56 (sandra)<\/b>booked for Friday 30th 12 - 6 provisionally.<\/p>

29\/10\/2020 11:15 (sandra)<\/b>take keys. ring an hour before and knock first as tenant may be home <\/p>

02\/11\/2020 13:47 (sandra)<\/b>washer\/dryer has been fitted but integrated door has been taken away to fit the hinges and for the integrated door.<\/p>

19\/11\/2020 16:46 (jane)<\/b>(Ticket Closed)<\/p>

08\/01\/2021 16:01 (sandra)<\/b>integrated door to be fitted on 13 january between 12 - 4pm <\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46344","activity_ticket_id":"45622","ticket_reference":"HDT46703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"25\/09\/20","activity_end":"2020-09-25 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55723","activity_notes":"Shower broken Glass in one of the windows in the bedroom is cracked Mechanism to fridge broken ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2020 11:04 (roy)<\/b>Cleared blockage to hand basin Broken shower rail and square head Broken freezer door Cracked glass<\/p>

23\/09\/2020 11:06 (roy)<\/b>Office ordering freezer door Replaced square head and hand held shower but rail incorrect length. Have ordered<\/p>

23\/09\/2020 15:06 (jane)<\/b>Cleared blockage to hand basin Broken shower rail and square head on order Broken freezer door, arranging for appliance engineer to attend Cracked glass, glazier to attend <\/p>

25\/09\/2020 14:12 (jane)<\/b>Have requested attendance on Tuesday 29th September <\/p>

30\/09\/2020 14:24 (jane)<\/b>Assembly door on order (appliance engineers)<\/p>

01\/10\/2020 11:19 (roy)<\/b>Purchased new shower rail (square) to match existing but too short.Used parts to fix onto old to secure.Tested all ok<\/p>

01\/10\/2020 12:00 (jane)<\/b>Replaced square shower rail <\/p>

06\/10\/2020 14:32 (jane)<\/b>Glazing completed <\/p>

06\/10\/2020 15:05 (jane)<\/b>Freezer door on order (appliance engineer)<\/p>

07\/10\/2020 14:32 (sandra)<\/b>supplied and fitted 1No 1200 x 500 mm 6.4mm cler laminated safety glass to the 1st floor window frame to be unscrewed t the hinges removed and glazed and then reinstalled <\/p>

16\/10\/2020 15:13 (sandra)<\/b>booked for wednesday 21 2 - 6 pm awaiting confirmation of access <\/p>

16\/10\/2020 15:25 (sandra)<\/b>tenant home for access <\/p>

30\/10\/2020 14:32 (sandra)<\/b>There Fridge\/freezer has been completed, the door assembly has been replaced.<\/p>

30\/10\/2020 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46345","activity_ticket_id":"45695","ticket_reference":"HDT46776","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Upstairs Bedroom, middle radiator is not working\/turning on - Greg property ","ticket_address_1":"9a Littte Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/20","activity_end":"2020-09-25 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55724","activity_notes":"Upstairs Bedroom, middle radiator is not working\/turning on - Greg's property ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 10:08 (roy)<\/b>Job completed.Freed rad thermostatic valve.This is sticking and may need replacing if continues to stick<\/p>

06\/10\/2020 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46346","activity_ticket_id":"45696","ticket_reference":"HDT46777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bottom oven is not working\/turning on","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/09\/20","activity_end":"2020-09-25 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55725","activity_notes":"Bottom oven is not working\/turning on","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 13:42 (jane)<\/b>Attending tomorrow morning <\/p>

29\/09\/2020 09:09 (jane)<\/b>Attending Wednesday afternoon <\/p>

06\/10\/2020 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46347","activity_ticket_id":"45697","ticket_reference":"HDT46778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13752 - 2nd Floor, 5 Gerrard Street ","ticket_address_1":"2nd Floor, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/09\/20","activity_end":"2020-09-25 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55726","activity_notes":"Replacement integrated under-counter fridge with ice box ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2020 12:26 (sandra)<\/b>b ooked for Monday 19th 12 - 6 pm <\/p>

14\/10\/2020 14:23 (sandra)<\/b>tenant home for access <\/p>

20\/10\/2020 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46348","activity_ticket_id":"45698","ticket_reference":"HDT46779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No heating or hot water ","ticket_address_1":"Flat 4, 32-34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"108","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"108","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55727","activity_notes":"Emergency call-out - No heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 08:58 (jane)<\/b>(Ticket Closed)<\/p>

28\/09\/2020 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/09\/2020 10:18 (roy)<\/b>Boiler not working. Managed to free pump and reset. All ok<\/p>

28\/09\/2020 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46349","activity_ticket_id":"45699","ticket_reference":"HDT46780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Boiler not working ","ticket_address_1":"Flat 1, 1 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"109","cs_address_2":"1 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SA","ticket_client_site":"109","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55728","activity_notes":"Emergency call-out - Boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 09:03 (jane)<\/b>(Ticket Closed)<\/p>

28\/09\/2020 09:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/09\/2020 10:17 (roy)<\/b>Job completed.Boiler was switched off.Checked and added a bit of water pressure<\/p>

28\/09\/2020 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46350","activity_ticket_id":"45700","ticket_reference":"HDT46781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13749 - Flat 2, 37\/38 Gerrard Street ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/09\/20","activity_end":"2020-09-28 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55729","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46351","activity_ticket_id":"45701","ticket_reference":"HDT46782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak from the tap and to replace shower door seals.","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55730","activity_notes":"To investigate a leak from the tap and to replace shower door seals.","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2020 11:57 (travis)<\/b>Repaired bathroom tap and replaced shower door seal.<\/p>

28\/09\/2020 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46352","activity_ticket_id":"45701","ticket_reference":"HDT46782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak from the tap and to replace shower door seals.","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/20","activity_end":"2020-09-28 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55731","activity_notes":"To investigate a leak from the tap and to replace shower door seals.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 11:57 (travis)<\/b>Repaired bathroom tap and replaced shower door seal.<\/p>

28\/09\/2020 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46353","activity_ticket_id":"45699","ticket_reference":"HDT46780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Boiler not working ","ticket_address_1":"Flat 1, 1 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"109","cs_address_2":"1 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SA","ticket_client_site":"109","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55732","activity_notes":"Emergency call-out - Boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 09:03 (jane)<\/b>(Ticket Closed)<\/p>

28\/09\/2020 09:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/09\/2020 10:17 (roy)<\/b>Job completed.Boiler was switched off.Checked and added a bit of water pressure<\/p>

28\/09\/2020 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46354","activity_ticket_id":"45698","ticket_reference":"HDT46779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No heating or hot water ","ticket_address_1":"Flat 4, 32-34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"108","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"108","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55733","activity_notes":"Emergency call-out - No heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 08:58 (jane)<\/b>(Ticket Closed)<\/p>

28\/09\/2020 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/09\/2020 10:18 (roy)<\/b>Boiler not working. Managed to free pump and reset. All ok<\/p>

28\/09\/2020 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46355","activity_ticket_id":"45702","ticket_reference":"HDT46783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported smoke detector bleeping - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55734","activity_notes":"The tenant reported it's beeping. Please collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 13:59 (roy)<\/b>Beeping smoke alarms<\/p>

28\/09\/2020 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46356","activity_ticket_id":"45703","ticket_reference":"HDT46784","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The dentist below as complained of a bad smell traveling to their clinic from above.","ticket_address_1":"Top Floor Flat, 48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor Flat","cs_id":"112","cs_address_2":"48 Chandos Place ","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"112","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55735","activity_notes":"The dentist below as complained of a bad smell traveling to their clinic from above.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 16:10 (roy)<\/b>Visited dental clinic 1st and 2nd floors but could smell nothing.Nurse also smelt nothing. Knocked on flat door but no answer but couldn't smell anything. Need access into flat<\/p>

28\/09\/2020 16:13 (jane)<\/b>Access been arranged for tomorrow afternoon into the top floor flat <\/p>

29\/09\/2020 15:40 (roy)<\/b>Returned and checked flat.No dead rodents, no leaks, fridge empty, water in toilet bath sinks ok.After speaking to nurse in room it appears the smell may be coming from the sinks in her treatment room. Smelt ok and checked for blockages.Nurse only in once a week so told receptionist to run tap everyday to see if it helps.If not then we need to replace the traps<\/p>

29\/09\/2020 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46357","activity_ticket_id":"45704","ticket_reference":"HDT46785","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Boiler service and gas safe inspection - FOR MONDAY 12TH OCTOBER - KEYS FOR ACCESS VIA PORTER ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/20","activity_end":"2020-10-05 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55736","activity_notes":"Boiler service and gas safe inspection - FOR MONDAY 12TH OCTOBER - KEYS FOR ACCESS VIA PORTER ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:46 (jane)<\/b>Engineer attending on Monday 12th October <\/p>

12\/10\/2020 15:49 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 15:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46358","activity_ticket_id":"45705","ticket_reference":"HDT46786","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make good the wooden frame to the front entrance ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/09\/20","activity_end":"2020-09-28 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55737","activity_notes":"To make good the wooden frame to the front entrance ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 09:19 (sandra)<\/b>scraped back and found wood behind is completely soaked and rotten, advised client that there must be a leak from somewhere and the frame may well have to be replaced once the leak is rectified and the area dried out.<\/p>

22\/10\/2020 18:35 (dean)<\/b>Done 40.00<\/p>

23\/10\/2020 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46359","activity_ticket_id":"45706","ticket_reference":"HDT46787","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Electrical works - FOR WEDNESDAY 30TH SEPTEMBER - ACCESS VIA THE PORTER ","ticket_address_1":"59 Clare Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1H 9QW","cs_address_1":"59 Clare Court ","cs_id":"117","cs_address_2":"","cs_town":"London","cs_postcode":"WC1H 9QW","ticket_client_site":"117","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/20","activity_end":"2020-09-28 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55738","activity_notes":" Could pat testing be undertaken on appliances fridge\/washing machine\/dishwasher as well as lamps, kettle, toaster and anything else! including TV","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2020 10:12 (roy)<\/b>Pat test<\/p>

30\/09\/2020 13:49 (jane)<\/b>All works completed apart from smoke detectors on order <\/p>

06\/10\/2020 17:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46360","activity_ticket_id":"45706","ticket_reference":"HDT46787","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Electrical works - FOR WEDNESDAY 30TH SEPTEMBER - ACCESS VIA THE PORTER ","ticket_address_1":"59 Clare Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1H 9QW","cs_address_1":"59 Clare Court ","cs_id":"117","cs_address_2":"","cs_town":"London","cs_postcode":"WC1H 9QW","ticket_client_site":"117","ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"28\/09\/20","activity_end":"2020-09-28 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55739","activity_notes":"Could I also please book an electrical installation survey for 59 Clare Court (please see attached letter from the Landlord) Please also advise if any sockets need replacing (there is also a socket in the cupboard in the lounge to check) Could combined smoke\/CO2 detectors also be put in the lounge and kitchen at 59 Clare Court and the one in the hall replaced so all three are new ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 10:12 (roy)<\/b>Pat test<\/p>

30\/09\/2020 13:49 (jane)<\/b>All works completed apart from smoke detectors on order <\/p>

06\/10\/2020 17:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46361","activity_ticket_id":"45708","ticket_reference":"HDT46789","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To redecorate leak areas ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/09\/20","activity_end":"2020-09-28 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55740","activity_notes":"To redecorate leak areas ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 10:35 (sandra)<\/b>emailed for access <\/p>

25\/02\/2021 20:01 (dean)<\/b>Done 190.00<\/p>

26\/02\/2021 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46362","activity_ticket_id":"45707","ticket_reference":"HDT46788","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13755 - 26 Rupert Street ","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/20","activity_end":"2020-09-28 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55741","activity_notes":"Tenants unwanted items ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 15:42 (travis)<\/b>Removal of shelves and rubbish.<\/p>

28\/09\/2020 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46363","activity_ticket_id":"45712","ticket_reference":"HDT46793","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Letterbox key does not open the box, get a new key cut ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/20","activity_end":"2020-09-28 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55742","activity_notes":"Letterbox key does not open the box, get a new key cut ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2020 11:19 (travis)<\/b>Drilled out old lock, sourced new and fitted\/tested.New keys given to security.<\/p>

30\/09\/2020 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46364","activity_ticket_id":"45713","ticket_reference":"HDT46794","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To have QR poster framed and place inside by main entrance door ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/20","activity_end":"2020-09-28 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55743","activity_notes":"To have QR poster framed and place inside by main entrance door ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 16:05 (jane)<\/b>Poster currently being framed <\/p>

01\/10\/2020 11:36 (travis)<\/b>QR signage fitted in lobby area.<\/p>

01\/10\/2020 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46365","activity_ticket_id":"45714","ticket_reference":"HDT46795","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To have QR poster framed and place inside by main entrance door ","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24 Old Bond Street ","cs_id":"120","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 4AL","ticket_client_site":"120","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/20","activity_end":"2020-09-28 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55744","activity_notes":"To have QR poster framed and place inside by main entrance door ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 16:05 (jane)<\/b>Poster currently being framed <\/p>

01\/10\/2020 11:41 (travis)<\/b>QR signage\/frame fitted in internal entrance area.<\/p>

01\/10\/2020 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46366","activity_ticket_id":"45715","ticket_reference":"HDT46796","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To have QR poster framed and place inside by main entrance door ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/20","activity_end":"2020-09-28 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55745","activity_notes":"To have QR poster framed and place inside by main entrance door ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2020 16:05 (jane)<\/b>Poster currently being framed <\/p>

01\/10\/2020 12:42 (travis)<\/b>Attended and fitted a QR sign and frame in the main entrance of building.<\/p>

01\/10\/2020 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46367","activity_ticket_id":"45716","ticket_reference":"HDT46797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13754 - Flat 5, 21 Catherine Street ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/20","activity_end":"2020-11-06 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55746","activity_notes":"New flue seals booked for Friday with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 10:55 (jane)<\/b>Requested access for tomorrow <\/p>

10\/11\/2020 19:43 (michaelk)<\/b>Stripped down complete flue run and changed all flue seals. New access panels fitted to ceiling. 8 hrs 365.<\/p>

11\/11\/2020 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46368","activity_ticket_id":"45717","ticket_reference":"HDT46798","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hob not working ","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"122","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"122","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/09\/20","activity_end":"2020-09-29 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55747","activity_notes":"Hob not working ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 09:10 (jane)<\/b>For Wednesday afternoon <\/p>

06\/10\/2020 15:01 (jane)<\/b>Two heaters for the hob are on order <\/p>

16\/10\/2020 14:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46369","activity_ticket_id":"45718","ticket_reference":"HDT46799","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13753 - Flat 7, Goodwins House, London, WC2","ticket_address_1":"Flat 7, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, Goodwins House ","cs_id":"104","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/20","activity_end":"2020-09-29 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55748","activity_notes":"To strip down boiler and supply and fit replacement probe and electrode plus gaskets (due to wear and tear)l commission, test and leave in full working order ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 10:50 (jane)<\/b>Parts on order <\/p>

12\/11\/2020 10:19 (jane)<\/b>Would like to attend on Friday 13th November, have requested access <\/p>

17\/11\/2020 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46370","activity_ticket_id":"45719","ticket_reference":"HDT46800","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13682 - Flat 3, 7 Upper St Maritns Lane ","ticket_address_1":"Flat 3, 7 Upper St Maritns Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/10\/20","activity_end":"2020-09-29 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55749","activity_notes":"Redecoration works Flat 3, 7 Upper St Maritns Lane WC2Dean let me know when you can attend to this ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2020 09:23 (jane)<\/b>Longlease tenant has paid the amount in full - need to programme in a date <\/p>

29\/09\/2020 09:45 (jane)<\/b>Programmed in for Monday at 8am <\/p>

08\/10\/2020 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46371","activity_ticket_id":"45720","ticket_reference":"HDT46801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window sill warping - FOR FRIDAY AFTERNOON AT 1;30PM - FOR MONDAY 22ND FEBRUARY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/21","activity_end":"2021-02-26 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55750","activity_notes":"FOR MONDAY 22ND FEBRUARY sill is 1400 mm width300 mm deep25mm thickness needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 13:56 (travis)<\/b>Attended and measured for new window sill to be fitted.Also decorator will be required.<\/p>

09\/12\/2020 11:00 (jane)<\/b>Tenant self isolating, ahead of her trip home, can the works be programmed in for end of February 2021<\/p>

10\/12\/2020 10:33 (jane)<\/b>FOR 22ND FEBRUARY 2021<\/p>

22\/02\/2021 13:38 (sandra)<\/b>gully outside is clear but that is where the leak could be coming from boxed gully <\/p>

22\/02\/2021 18:49 (iain)<\/b>Window sill.<\/p>

22\/02\/2021 18:49 (iain)<\/b>Window sill.<\/p>

01\/04\/2021 14:47 (sandra)<\/b>(Placed On Hold) waiting on Michael <\/p>

10\/12\/2021 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46372","activity_ticket_id":"45721","ticket_reference":"HDT46802","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To sand down the peeling paint on the external windows and switch on the boiler and test ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/09\/20","activity_end":"2020-09-29 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55751","activity_notes":"To sand down the peeling paint on the external windows ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2020 15:36 (roy)<\/b>Gas valve was turned off by the meter. Michael said he left it switched on<\/p>

29\/09\/2020 15:46 (jane)<\/b>Turned boiler back on <\/p>

22\/10\/2020 07:16 (dean)<\/b>Done 250.00<\/p>

22\/10\/2020 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46373","activity_ticket_id":"45721","ticket_reference":"HDT46802","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To sand down the peeling paint on the external windows and switch on the boiler and test ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/20","activity_end":"2020-09-29 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55752","activity_notes":"To switch on the boiler and test ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2020 15:36 (roy)<\/b>Gas valve was turned off by the meter. Michael said he left it switched on<\/p>

29\/09\/2020 15:46 (jane)<\/b>Turned boiler back on <\/p>

22\/10\/2020 07:16 (dean)<\/b>Done 250.00<\/p>

22\/10\/2020 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46374","activity_ticket_id":"45722","ticket_reference":"HDT46803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to water damage \/ leak from skylight ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/09\/20","activity_end":"2020-09-29 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55753","activity_notes":"To attend to water damage \/ leak from skylight ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 15:11 (iain)<\/b>Skylight leak.<\/p>

01\/10\/2020 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46375","activity_ticket_id":"45722","ticket_reference":"HDT46803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to water damage \/ leak from skylight ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/09\/20","activity_end":"2020-09-29 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55754","activity_notes":"To attend to water damage \/ leak from skylight ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 15:11 (iain)<\/b>Skylight leak.<\/p>

01\/10\/2020 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46376","activity_ticket_id":"45497","ticket_reference":"HDT46578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/20","activity_end":"2020-09-29 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55755","activity_notes":"To attend to leak Further leak - to investigate tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 09:44 (jane)<\/b>On going investigation works <\/p>

11\/09\/2020 11:06 (jane )<\/b>(Ticket Closed)<\/p>

29\/09\/2020 10:42 (jane)<\/b>Further leak - engineer investigation tomorrow <\/p>

01\/10\/2020 14:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2020 14:22 (iain)<\/b>Leak in bathroom. Temporary repair.<\/p>

01\/10\/2020 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46377","activity_ticket_id":"45723","ticket_reference":"HDT46804","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To switch the heating on ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/20","activity_end":"2020-09-29 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55756","activity_notes":"To switch the heating on ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 13:19 (jane)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46378","activity_ticket_id":"45573","ticket_reference":"HDT46654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a camera survey to the drainage system ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/20","activity_end":"2020-09-29 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55757","activity_notes":"To carry out a camera survey to the drainage system ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 11:22 (jane)<\/b>Programmed in for Tuesday 29th September <\/p>

29\/09\/2020 13:32 (jane)<\/b>Camera completed, toilet to be reinstated Report to follow from drainage contractors <\/p>

29\/09\/2020 15:41 (roy)<\/b>Removed toilet. Camera survey completed Returned later with Michael to replace toilet<\/p>

29\/09\/2020 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46379","activity_ticket_id":"45724","ticket_reference":"HDT46805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating - tenant will be home for access ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/20","activity_end":"2020-09-29 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55758","activity_notes":"No heating - tenant will be home for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2020 15:35 (roy)<\/b>Room stat hiding behind the door was at lowest point. Turned up and boiler ok<\/p>

29\/09\/2020 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46380","activity_ticket_id":"45573","ticket_reference":"HDT46654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a camera survey to the drainage system ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/20","activity_end":"2020-09-29 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55759","activity_notes":"To carry out a camera survey to the drainage system Job number for your records ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 11:22 (jane)<\/b>Programmed in for Tuesday 29th September <\/p>

29\/09\/2020 13:32 (jane)<\/b>Camera completed, toilet to be reinstated Report to follow from drainage contractors <\/p>

29\/09\/2020 15:41 (roy)<\/b>Removed toilet. Camera survey completed Returned later with Michael to replace toilet<\/p>

29\/09\/2020 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46381","activity_ticket_id":"45725","ticket_reference":"HDT46806","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13731 - Flat 2, Mercer Street ","ticket_address_1":"Flat 2, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"32","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"32","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/09\/20","activity_end":"2020-09-29 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55760","activity_notes":"Flat 2, 3 Mercer Street To carry out preparation works to all water damage to kitchen and bathroom and redecorate to match existing on completion.Bathroom 4 x 1 mDamaged areas Ceiling 4 x 1 mWalls 2 x 1 m","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2021 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46382","activity_ticket_id":"45726","ticket_reference":"HDT46807","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13728 - Flat 4, 3 Mercer Street ","ticket_address_1":"Flat 4, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"27","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"27","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/09\/20","activity_end":"2020-09-29 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55761","activity_notes":"Water damage repairs Flat 4, 3 Mercer Street ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2021 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46383","activity_ticket_id":"45727","ticket_reference":"HDT46808","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","ticket_address_1":"Flat 1, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55762","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46384","activity_ticket_id":"45728","ticket_reference":"HDT46809","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","ticket_address_1":"Flat 2, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, Maidstone House, 3 Mercer Street ","cs_id":"129","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55763","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46385","activity_ticket_id":"45729","ticket_reference":"HDT46810","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","ticket_address_1":"Flat 3, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55764","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46386","activity_ticket_id":"45730","ticket_reference":"HDT46811","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","ticket_address_1":"Flat 4, Maidstone House, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, Maidstone House, 3 Mercer Street","cs_id":"131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55765","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46387","activity_ticket_id":"45731","ticket_reference":"HDT46812","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","ticket_address_1":"Flat 5, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55766","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Monday 5th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46388","activity_ticket_id":"45732","ticket_reference":"HDT46813","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/20","activity_end":"2020-09-30 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55767","activity_notes":"Please raise wo for Reddan to replace missing covers on trunking in the offices at 12\/13 LNSAlso please re-align washroom indicator door bolt on wc, as displaying red when vacant? Covers needed in both first floor offices, but please check all 6 offices","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 10:30 (travis)<\/b>Obtained and sprayed single blanking covers to suit the black trunking and fitted, realignment of all trunking in all offices, repaired 1st fl toilet lock to show ted when engaged and white when vacant.<\/p>

01\/10\/2020 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46389","activity_ticket_id":"45733","ticket_reference":"HDT46814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Jammed closet door ","ticket_address_1":"Flat 3, 21 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"134","cs_address_2":"21 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"134","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/20","activity_end":"2020-09-30 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55768","activity_notes":"The closet doors in our bedroom are super jammed and not moving. Not sure what happened but they are not moving at all without force so we cannot get to some of our clothes","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2020 14:13 (travis)<\/b>Replacement top runner , refitted and alignment,tested.<\/p>

30\/09\/2020 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46390","activity_ticket_id":"45679","ticket_reference":"HDT46760","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","ticket_address_1":"Flat 20, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 20, 27 Slingsby Place ","cs_id":"94","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"94","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55769","activity_notes":"To carry gas safety inspection and plumbing checks - FOR THURSDAY 1ST OCTOBER - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46391","activity_ticket_id":"45734","ticket_reference":"HDT46815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with fridge ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/09\/20","activity_end":"2020-09-30 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55770","activity_notes":"temperature of the fridge is not cold enough (although I've tried the coldest range). I've noticed the issue since we joined as food gets wasted faster. ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2020 13:34 (jane)<\/b>Appliance engineer attending tomorrow afternoon <\/p>

06\/10\/2020 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46392","activity_ticket_id":"45735","ticket_reference":"HDT46816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via keys ","ticket_address_1":"Flat 4, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, Exeter Mansions ","cs_id":"136","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"136","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/20","activity_end":"2020-09-30 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55771","activity_notes":"To reinstate the pantry cabinet ,laundry cabinet and refrigerator handles.Handles & screws can be found on the kitchen table.Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2020 16:02 (travis)<\/b>Refitted kitchen unit handles.<\/p>

30\/09\/2020 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46393","activity_ticket_id":"45736","ticket_reference":"HDT46817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works -tenant is home today ","ticket_address_1":"Flat 2, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"137","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"137","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/20","activity_end":"2020-09-30 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55772","activity_notes":"1) release the washing machine door it has jammed and clothes in the machine2) Fix Mirror cabinet in bathroom light \/ fuse\/circuit - reddan highlighted this3) radiator thermostat in lounge snapped off 4) 2nd lock on front door not working at all since the door was adjusted as the keep and the bolt now do not line up","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 16:19 (roy)<\/b>Washing machine handle broken.Released door Ease and adjusted keeper Replaced thermostaic control valve Mirror parts but Ryness closed today<\/p>

07\/10\/2020 10:51 (roy)<\/b>Exchanged washing machine doors from flat 1 into flat 2.Tested all ok Replaced transformer in mirror for lightsAll ok<\/p>

07\/10\/2020 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46394","activity_ticket_id":"45737","ticket_reference":"HDT46818","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty intercom ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/09\/20","activity_end":"2020-09-30 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55773","activity_notes":"Faulty intercom ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 16:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46395","activity_ticket_id":"45738","ticket_reference":"HDT46819","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak into Art Gallery basement ","ticket_address_1":"36 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Newman Street ","cs_id":"139","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1PZ","ticket_client_site":"139","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/20","activity_end":"2020-09-30 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55774","activity_notes":"To attend to leak into Art Gallery basement ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 11:11 (roy)<\/b>Investigate leak into basement. This is an external street level problem but in between galleries.<\/p>

02\/10\/2020 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46396","activity_ticket_id":"45739","ticket_reference":"HDT46820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom sink taps not working ","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/20","activity_end":"2020-09-30 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55775","activity_notes":"Bathroom sink taps not working ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 11:13 (roy)<\/b>Was told no water but hand basin tap filter is blocked.Managed to get it flowing but need to return<\/p>

01\/10\/2020 14:20 (jane)<\/b>Found hand basin tap filter is blocked. Managed to get it flowing but need to returnAlso condense on boiler needs looking at <\/p>

01\/10\/2020 15:59 (jane)<\/b>Repaired leak on elbow to boiler, quote to follow for full repairs <\/p>

01\/10\/2020 16:14 (roy)<\/b>Replaced filter and working ok<\/p>

01\/10\/2020 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46397","activity_ticket_id":"45740","ticket_reference":"HDT46821","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Leak ","ticket_address_1":"Flat 1 and Flat 2, 22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"141","cs_address_2":"22 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QF","ticket_client_site":"141","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/20","activity_end":"2020-10-01 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55776","activity_notes":"Emergency call-out - leak ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 09:18 (roy)<\/b>Call out.Visited site but flat being renovated. Got keys from office but still no access.Appears to be a missing key, Chubb <\/p>

01\/10\/2020 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46398","activity_ticket_id":"45741","ticket_reference":"HDT46822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on the detectors - Lilian checking on access ","ticket_address_1":"Flat 3.3, 4a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/20","activity_end":"2020-10-01 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55777","activity_notes":"To check on the detectors - Lilian checking on access ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>

02\/10\/2020 13:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/10\/2020 14:11 (roy)<\/b>Replaced batteries in smoke and head alarms<\/p>

02\/10\/2020 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46399","activity_ticket_id":"45742","ticket_reference":"HDT46823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - keys for access ","ticket_address_1":"Flat 1, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"143","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"143","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/20","activity_end":"2020-10-05 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55778","activity_notes":"List of works - TENANT WILL BE HOME ON MONDAY 5TH OCTOBER FOR ACCESS Another window sash rope has snapped-.Also another window cill needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 12:15 (travis)<\/b>Recorded kitchen sash window and made to suit and fitted window sill.<\/p>

05\/10\/2020 14:20 (alan)<\/b>Replace faulty transformer and lamp holder to down lighter in hallway <\/p>

05\/10\/2020 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46400","activity_ticket_id":"45742","ticket_reference":"HDT46823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - keys for access ","ticket_address_1":"Flat 1, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"143","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"143","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55779","activity_notes":"Tenant will be home And, alas, one of the ceiling lights in the corridor has stopped working again. The bulbs were just replaced so I dont think its the bulb, maybe something wrong with the wiring","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 12:15 (travis)<\/b>Recorded kitchen sash window and made to suit and fitted window sill.<\/p>

05\/10\/2020 14:20 (alan)<\/b>Replace faulty transformer and lamp holder to down lighter in hallway <\/p>

05\/10\/2020 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46401","activity_ticket_id":"45743","ticket_reference":"HDT46824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install new socket in basement cleaners cupboard ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/20","activity_end":"2020-10-01 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55780","activity_notes":"To install new socket in basement cleaners cupboard ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 09:46 (alan)<\/b>Install double socket in cleaners cupboard <\/p>

02\/10\/2020 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46402","activity_ticket_id":"45744","ticket_reference":"HDT46825","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator in bathroom is leaking on the floor ","ticket_address_1":"Flat 7, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, Goodwins House ","cs_id":"104","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55781","activity_notes":"Radiator in bathroom is leaking on the floor Mike could you attend here today please ? ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 14:46 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2020 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46403","activity_ticket_id":"45745","ticket_reference":"HDT46826","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new gas valve on the boiler ","ticket_address_1":"Flat 13, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55782","activity_notes":"To fit new gas valve on the boiler ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46404","activity_ticket_id":"45739","ticket_reference":"HDT46820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom sink taps not working ","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55783","activity_notes":"Bathroom sink taps not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 11:13 (roy)<\/b>Was told no water but hand basin tap filter is blocked.Managed to get it flowing but need to return<\/p>

01\/10\/2020 14:20 (jane)<\/b>Found hand basin tap filter is blocked. Managed to get it flowing but need to returnAlso condense on boiler needs looking at <\/p>

01\/10\/2020 15:59 (jane)<\/b>Repaired leak on elbow to boiler, quote to follow for full repairs <\/p>

01\/10\/2020 16:14 (roy)<\/b>Replaced filter and working ok<\/p>

01\/10\/2020 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46405","activity_ticket_id":"45746","ticket_reference":"HDT46827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check the tank and cleared blocked bathroom sink - 2nd floor flat ","ticket_address_1":"2nd Floor Office, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"145","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"145","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/20","activity_end":"2020-10-01 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55784","activity_notes":"To check the tank and cleared blocked bathroom sink ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2020 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46406","activity_ticket_id":"45747","ticket_reference":"HDT46828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 5TH OCTOBER ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55785","activity_notes":"To carry out compliance testing - FOR 5TH OCTOBER ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 16:40 (sandra)<\/b>PAT TEST BOOKED FOR 5TH NOVEMBER <\/p>

16\/11\/2020 13:06 (roy)<\/b>Pat and smoke test<\/p>

16\/11\/2020 14:25 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2020 11:45 (jane)<\/b>PAT REPORT ON HDT 47237<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46407","activity_ticket_id":"45747","ticket_reference":"HDT46828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 5TH OCTOBER ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/20","activity_end":"2020-11-05 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55786","activity_notes":"To carry out compliance testing - FMUST BE DONE ON 5TH NOVEMBER NOW ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 16:40 (sandra)<\/b>PAT TEST BOOKED FOR 5TH NOVEMBER <\/p>

16\/11\/2020 13:06 (roy)<\/b>Pat and smoke test<\/p>

16\/11\/2020 14:25 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2020 11:45 (jane)<\/b>PAT REPORT ON HDT 47237<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46408","activity_ticket_id":"45709","ticket_reference":"HDT46790","ticket_client":"2079","client_name":"Huw Hughes Limited","ticket_title":"MDR\/JH\/13756 - Barter Street, London, W1 - FOR 7TH OCTOBER ","ticket_address_1":"Barter Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Barter Street ","cs_id":"115","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"115","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/20","activity_end":"2020-10-07 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55787","activity_notes":"To install 27No x pictures and 6No x mirrors to apartments on 7th October ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 13:44 (jane)<\/b>50% pro-forma paid - will need to invoice remainder of 50% once works completed For Wednesday 7th October <\/p>

07\/10\/2020 16:03 (travis)<\/b>Pictures and mirrors fitted,also all wardrobe doors aligned.<\/p>

07\/10\/2020 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46409","activity_ticket_id":"45748","ticket_reference":"HDT46829","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas Testing only - FOR 5TH OCTOBER ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55788","activity_notes":"To carry out compliance Testing - FOR 5TH OCTOBER ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46410","activity_ticket_id":"45748","ticket_reference":"HDT46829","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas Testing only - FOR 5TH OCTOBER ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55789","activity_notes":"To carry out compliance Testing - FOR 5TH OCTOBER ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46411","activity_ticket_id":"45749","ticket_reference":"HDT46830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas Testing only - FOR 5TH OCTOBER","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 18:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55790","activity_notes":"To carry out compliance Testing - FOR 5TH OCTOBER","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46412","activity_ticket_id":"45749","ticket_reference":"HDT46830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas Testing only - FOR 5TH OCTOBER","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 18:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55791","activity_notes":"To carry out compliance Testing - FOR 5TH OCTOBER","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46413","activity_ticket_id":"45750","ticket_reference":"HDT46831","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas Testing only - FOR 5TH OCTOBER","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 19:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55792","activity_notes":"To carry out compliance Testing - FOR 5TH OCTOBER","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46414","activity_ticket_id":"45750","ticket_reference":"HDT46831","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas Testing only - FOR 5TH OCTOBER","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 19:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55793","activity_notes":"To carry out compliance Testing - FOR 5TH OCTOBER","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46415","activity_ticket_id":"45751","ticket_reference":"HDT46832","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No water in the apartment ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"17","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"17","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/20","activity_end":"2020-10-02 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55794","activity_notes":"Emergency call-out - No water in the apartment ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 09:51 (roy)<\/b>No water to flat<\/p>

02\/10\/2020 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46416","activity_ticket_id":"45752","ticket_reference":"HDT46833","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Follow up - access is required to the restaurant to see if water turned off ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"17","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"17","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/20","activity_end":"2020-10-02 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55795","activity_notes":"Follow up - access is required to the restaurant to see if water turned off ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 16:05 (roy)<\/b>No water<\/p>

02\/10\/2020 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46417","activity_ticket_id":"45753","ticket_reference":"HDT46834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13759 - Townhouse, 26 Rupert Street, London, W1","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"118","cs_address_2":"26 Rupert Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"118","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/10\/20","activity_end":"2020-10-02 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55796","activity_notes":"Redecoration works - Option One ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 14:08 (jane)<\/b>Returning on Monday 12th October <\/p>

13\/10\/2020 16:23 (dean)<\/b>Done 1690<\/p>

22\/10\/2020 18:33 (dean)<\/b>Done 1690.00<\/p>

23\/10\/2020 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46418","activity_ticket_id":"45754","ticket_reference":"HDT46835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Batton to be re-attached to the mirrored wardrobe doors ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/20","activity_end":"2020-10-02 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55797","activity_notes":"Batton to be re-attached to the mirrored wardrobe doors ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46419","activity_ticket_id":"45710","ticket_reference":"HDT46791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13758 - Flat 4, 21 Catherine Street ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/10\/20","activity_end":"2020-10-02 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55798","activity_notes":"Repairs to roof ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 14:04 (dan)<\/b>Roof repairs<\/p>

09\/10\/2020 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46420","activity_ticket_id":"45755","ticket_reference":"HDT46836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak on the 3rd floor ","ticket_address_1":"3rd Floor Office, 21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"150","cs_address_2":"21a Wardour Street","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"150","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/20","activity_end":"2020-10-02 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55799","activity_notes":"To attend to leak on the 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 14:29 (iain)<\/b>Leak. Sealed up areas of pointing and rotten window frame.<\/p>

02\/10\/2020 15:41 (jane)<\/b>Leak. Temporary sealed up areas of pointing and rotten window frame, need to return to cut out section of frame and seal<\/p>

05\/10\/2020 15:35 (travis)<\/b>First visit to measure up rotten timber,Returned with new timber cut to size and undercoated. Cut out old timber, fitted new,sealed and glossed.<\/p>

05\/10\/2020 16:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46421","activity_ticket_id":"45756","ticket_reference":"HDT46837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 5, 37-38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"151","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"151","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/20","activity_end":"2020-10-02 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55800","activity_notes":"Tenant reported :- Blinds in living room faulty- Boiler making a very loud banging sound whilst in use (electric)","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 14:12 (roy)<\/b>Water hammer.Faulty pressure release valve<\/p>

02\/10\/2020 14:27 (jane)<\/b>Faulty pressure release valve<\/p>

06\/10\/2020 14:49 (jane)<\/b>Pressure release valve on order Blinds working fine<\/p>

20\/10\/2020 15:43 (sandra)<\/b>attended on Monday 19th<\/p>

20\/10\/2020 15:47 (roy)<\/b>Refixed blind.All ok<\/p>

21\/10\/2020 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46422","activity_ticket_id":"45757","ticket_reference":"HDT46838","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13766 - New programmable thermostat","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/20","activity_end":"2020-10-02 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55801","activity_notes":"New programmable thermostat","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:46 (jane)<\/b>Programmer on order - <\/p>

23\/11\/2020 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46423","activity_ticket_id":"45758","ticket_reference":"HDT46839","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/20","activity_end":"2020-10-02 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55802","activity_notes":"No ho water ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 16:39 (roy)<\/b>Job completed.Repressured boiler.Unable to see any leaks<\/p>

02\/10\/2020 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46424","activity_ticket_id":"45759","ticket_reference":"HDT46840","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","ticket_address_1":"Flat 6, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55803","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46425","activity_ticket_id":"45760","ticket_reference":"HDT46841","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","ticket_address_1":"Flat 7, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"153","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55804","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46426","activity_ticket_id":"45761","ticket_reference":"HDT46842","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","ticket_address_1":"Flat 8, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55805","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46427","activity_ticket_id":"45762","ticket_reference":"HDT46843","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","ticket_address_1":"Flat 1, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55806","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46428","activity_ticket_id":"45763","ticket_reference":"HDT46844","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR 19th October at 9am - tenanted ","ticket_address_1":"Flat 3, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/20","activity_end":"2020-10-06 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55807","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Tuesday 6th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 13:56 (jane)<\/b>Re-booked for 19th October at 9am, as tenants are self isolating <\/p>

21\/10\/2020 13:26 (sandra)<\/b>Refused access and need to rebook <\/p>

05\/11\/2020 10:26 (sandra)<\/b>asked to reschedule or advise me if they want it put on hold until after the present crisis as tenant is difficult <\/p>

05\/11\/2020 13:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46429","activity_ticket_id":"45741","ticket_reference":"HDT46822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on the detectors - Lilian checking on access ","ticket_address_1":"Flat 3.3, 4a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/20","activity_end":"2020-10-02 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55808","activity_notes":"To check on the detectors - Lilian checking on access ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>

02\/10\/2020 13:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/10\/2020 14:11 (roy)<\/b>Replaced batteries in smoke and head alarms<\/p>

02\/10\/2020 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46430","activity_ticket_id":"45764","ticket_reference":"HDT46845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"There are leaks going into Bricco E Bacco's unit from the pavement into his property","ticket_address_1":"Restaurant, 11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11-13 Charlotte Street","cs_id":"157","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RH","ticket_client_site":"157","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/10\/20","activity_end":"2020-10-02 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55809","activity_notes":"There are leaks going into Bricco E Bacco's unit from the pavement into his propertymeet someone at 12 midday. ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:15 (dan)<\/b>Refitted cowl to extractor duct on roof, cleaned outlet, cracks on external front door step requires repairs to concrete<\/p>

05\/10\/2020 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

15\/10\/2020 16:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/10\/2020 16:15 (sandra)<\/b>Refitted cowl to extractor duct on roof, cleaned outlet to stop leak. already completedthere is a crack to a slate\/slab on the step above their basement that leads into the entrance door.<\/p>

19\/10\/2020 10:06 (roy)<\/b>Leak into basement.Was told it was to do with the cracked slab at front of property but incorrect.Hole in front pillar and issues around this area.Needs sand and cement<\/p>

19\/10\/2020 10:06 (roy)<\/b>Leak into basement.Was told it was to do with the cracked slab at front of property but incorrect.Hole in front pillar and issues around this area.Needs sand and cement<\/p>

10\/12\/2020 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46431","activity_ticket_id":"45765","ticket_reference":"HDT46846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13764 - Pre-tenancy works ","ticket_address_1":"Penthouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/20","activity_end":"2020-10-06 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55810","activity_notes":"Pre-tenancy works ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 14:17 (alan)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps <\/p>

05\/10\/2020 14:21 (sandra)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps<\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

08\/10\/2020 09:53 (alan)<\/b>Remove light fitting left by previous tenant and drop back to site office<\/p>

08\/10\/2020 13:47 (dan)<\/b>New seals to be ordered for 2x shower enclosures<\/p>

16\/10\/2020 16:35 (sandra)<\/b>Hi Sandra\/Jane, apparently yesterday the tenant discovered another leak from the ensuite bedroom leaking to the kitchen below.Please ask your guys if they mastic around the shower as per ITC list. If this is not the case, then please investigate and add to this work order.<\/p>

23\/10\/2020 07:09 (roy)<\/b>Top floor bathroom (ensuite) leaking 2nd floor bathroom leaking into kitchen.Shower tray in corner has dropped and needs thick band of silicone.Shower door needs new door seal. BrokenLeaking trap on hand basinLights o\/o\/o x 3 Faulty heating control panelMissing dimmer knobs c 2Intercom not working <\/p>

24\/10\/2020 09:50 (roy)<\/b>Removed and resealed silicone in upstairs and downstairs showers.Lights due in on Wednesday <\/p>

26\/10\/2020 15:56 (sandra)<\/b>ADD SCREWFIX ORDER TO THIS TICKET <\/p>

27\/10\/2020 10:47 (sandra)<\/b>new controller fitted <\/p>

07\/11\/2020 11:13 (roy)<\/b>Replaced faulty lights with drivers x 3 Replaced 2 x dimmer knobs<\/p>

09\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46432","activity_ticket_id":"45765","ticket_reference":"HDT46846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13764 - Pre-tenancy works ","ticket_address_1":"Penthouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/20","activity_end":"2020-10-06 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55811","activity_notes":"Pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:17 (alan)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps <\/p>

05\/10\/2020 14:21 (sandra)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps<\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

08\/10\/2020 09:53 (alan)<\/b>Remove light fitting left by previous tenant and drop back to site office<\/p>

08\/10\/2020 13:47 (dan)<\/b>New seals to be ordered for 2x shower enclosures<\/p>

16\/10\/2020 16:35 (sandra)<\/b>Hi Sandra\/Jane, apparently yesterday the tenant discovered another leak from the ensuite bedroom leaking to the kitchen below.Please ask your guys if they mastic around the shower as per ITC list. If this is not the case, then please investigate and add to this work order.<\/p>

23\/10\/2020 07:09 (roy)<\/b>Top floor bathroom (ensuite) leaking 2nd floor bathroom leaking into kitchen.Shower tray in corner has dropped and needs thick band of silicone.Shower door needs new door seal. BrokenLeaking trap on hand basinLights o\/o\/o x 3 Faulty heating control panelMissing dimmer knobs c 2Intercom not working <\/p>

24\/10\/2020 09:50 (roy)<\/b>Removed and resealed silicone in upstairs and downstairs showers.Lights due in on Wednesday <\/p>

26\/10\/2020 15:56 (sandra)<\/b>ADD SCREWFIX ORDER TO THIS TICKET <\/p>

27\/10\/2020 10:47 (sandra)<\/b>new controller fitted <\/p>

07\/11\/2020 11:13 (roy)<\/b>Replaced faulty lights with drivers x 3 Replaced 2 x dimmer knobs<\/p>

09\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46433","activity_ticket_id":"45765","ticket_reference":"HDT46846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13764 - Pre-tenancy works ","ticket_address_1":"Penthouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/20","activity_end":"2020-10-06 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55812","activity_notes":"Pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:17 (alan)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps <\/p>

05\/10\/2020 14:21 (sandra)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps<\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

08\/10\/2020 09:53 (alan)<\/b>Remove light fitting left by previous tenant and drop back to site office<\/p>

08\/10\/2020 13:47 (dan)<\/b>New seals to be ordered for 2x shower enclosures<\/p>

16\/10\/2020 16:35 (sandra)<\/b>Hi Sandra\/Jane, apparently yesterday the tenant discovered another leak from the ensuite bedroom leaking to the kitchen below.Please ask your guys if they mastic around the shower as per ITC list. If this is not the case, then please investigate and add to this work order.<\/p>

23\/10\/2020 07:09 (roy)<\/b>Top floor bathroom (ensuite) leaking 2nd floor bathroom leaking into kitchen.Shower tray in corner has dropped and needs thick band of silicone.Shower door needs new door seal. BrokenLeaking trap on hand basinLights o\/o\/o x 3 Faulty heating control panelMissing dimmer knobs c 2Intercom not working <\/p>

24\/10\/2020 09:50 (roy)<\/b>Removed and resealed silicone in upstairs and downstairs showers.Lights due in on Wednesday <\/p>

26\/10\/2020 15:56 (sandra)<\/b>ADD SCREWFIX ORDER TO THIS TICKET <\/p>

27\/10\/2020 10:47 (sandra)<\/b>new controller fitted <\/p>

07\/11\/2020 11:13 (roy)<\/b>Replaced faulty lights with drivers x 3 Replaced 2 x dimmer knobs<\/p>

09\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46434","activity_ticket_id":"45755","ticket_reference":"HDT46836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak on the 3rd floor ","ticket_address_1":"3rd Floor Office, 21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"150","cs_address_2":"21a Wardour Street","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"150","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55813","activity_notes":"Leak. Temporary sealed up areas of pointing and rotten window frame, need to return to cut out section of frame and seal - if this can be done on Monday please, thanks ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 14:29 (iain)<\/b>Leak. Sealed up areas of pointing and rotten window frame.<\/p>

02\/10\/2020 15:41 (jane)<\/b>Leak. Temporary sealed up areas of pointing and rotten window frame, need to return to cut out section of frame and seal<\/p>

05\/10\/2020 15:35 (travis)<\/b>First visit to measure up rotten timber,Returned with new timber cut to size and undercoated. Cut out old timber, fitted new,sealed and glossed.<\/p>

05\/10\/2020 16:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46435","activity_ticket_id":"45766","ticket_reference":"HDT46847","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To temporary stop water getting into Annelyse kitchen ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/20","activity_end":"2020-10-02 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55814","activity_notes":"To temporary stop water getting into Annelyse kitchen ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 10:06 (roy)<\/b>Checked electrics but removed water damaged heat alarm<\/p>

05\/10\/2020 11:20 (iain)<\/b>Seal around water tank room doors.<\/p>

05\/10\/2020 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46436","activity_ticket_id":"45767","ticket_reference":"HDT46848","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANTED APARTMENT","ticket_address_1":"Flat 4, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/20","activity_end":"2020-10-07 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55815","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46437","activity_ticket_id":"45768","ticket_reference":"HDT46849","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANTED APARTMENT","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/20","activity_end":"2020-10-07 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55816","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46438","activity_ticket_id":"45769","ticket_reference":"HDT46850","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANTED APARTMENT","ticket_address_1":"Flat C, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/20","activity_end":"2020-10-07 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55817","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46439","activity_ticket_id":"45770","ticket_reference":"HDT46851","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANTED APARTMENT","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/20","activity_end":"2020-10-07 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55818","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANTED APARTMENT","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 12:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46440","activity_ticket_id":"45771","ticket_reference":"HDT46852","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANT WILL BE HOME BETWEEN 1 AND 2PM, CAN YOU TAKE A LOOK AT THE GAS FIRE NOT IGNITING ALSO ","ticket_address_1":"Flat 2, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/20","activity_end":"2020-10-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55819","activity_notes":"To carry gas safety inspection and plumbing checks - FOR Wednesday 7th October - TENANT WILL BE HOME BETWEEN 1 AND 2PM, CAN YOU TAKE A LOOK AT THE GAS FIRE NOT IGNITING ALSO ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46441","activity_ticket_id":"45772","ticket_reference":"HDT46853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty Lights Switch ","ticket_address_1":"Flat 3.2","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.2","cs_id":"164","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"164","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/20","activity_end":"2020-10-05 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55820","activity_notes":"Faulty Light Switch ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:22 (alan)<\/b>Replace faulty dimmer switch <\/p>

05\/10\/2020 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46442","activity_ticket_id":"45774","ticket_reference":"HDT46855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency Call Out","ticket_address_1":"Flat 3","ticket_address_2":"34a Rupert Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 3","cs_id":"166","cs_address_2":"34a Rupert Street","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"166","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55821","activity_notes":"#SI-1155-22667Issue Details: flat 3 of 34a rupert street, reports a leak coming in from bedroom ceiling, a flat is above, however it happens when is raining , please attend and investigateRecommended Solution: attend and investigate","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 09:56 (roy)<\/b>Leak into flat 3.Checked gulley ok.Ongoing issue with repair to window. <\/p>

05\/10\/2020 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46443","activity_ticket_id":"45773","ticket_reference":"HDT46854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency Call Out ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"165","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"165","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55822","activity_notes":"I am contacting you because I have just returned to my flat (Flat 10) and tried to reinstate the water supply and turn the heating on, but I have not been able to do so, as the water supply valve does not turn properly and I did not want to use too much force to avoid a potential damage. I had the same issue when I came back in July and someone had to come to turn the valve and reinstate the boiler too. Please let me know when someone could come as soon as possible to assist me with this issue. Thank you very much for your availability. Looking forward to hearing from you. ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 10:00 (roy)<\/b>No waterWhen arrived at flat tenant has managed to turn on water supply.Checked boiler.All ok<\/p>

05\/10\/2020 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46444","activity_ticket_id":"45775","ticket_reference":"HDT46856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55823","activity_notes":"LAURENCE 07852 203 990 REPORTS LEAK COMING IN FROM THE ROOF INTO HIS MASTER BATH ROOM, AND WATER IS DRIPPING ONTO FLOOR VIA THE LIGHT FITTING ON SITE, - UNSURE IF CAN USE ELECTRICITY","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 09:57 (roy)<\/b>On going leak.Checked gulley and roof but repairs to wall required<\/p>

05\/10\/2020 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46445","activity_ticket_id":"45776","ticket_reference":"HDT46857","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency Call out ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55824","activity_notes":"water pouring in through ceiling - dennis gimms - 01273719209","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 09:58 (roy)<\/b>No access into offices above NTR<\/p>

05\/10\/2020 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46446","activity_ticket_id":"45777","ticket_reference":"HDT46858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency Call out ","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"169","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"169","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55825","activity_notes":"flat 3 John Driscoll 07944225142 - reports water leak coming in from above, flat above him 4\/5 - this he believes has affected his electrics - as water can be seen inside electrical units ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 10:01 (roy)<\/b>Major leak into flats 6, 5, 4, 3 and 2 Blocked outlet on roof.Cleared.Slipped slates Replaced<\/p>

05\/10\/2020 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46447","activity_ticket_id":"45766","ticket_reference":"HDT46847","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To temporary stop water getting into Annelyse kitchen ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55826","activity_notes":"To temporary stop water getting into Annelyse kitchen ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 10:06 (roy)<\/b>Checked electrics but removed water damaged heat alarm<\/p>

05\/10\/2020 11:20 (iain)<\/b>Seal around water tank room doors.<\/p>

05\/10\/2020 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46448","activity_ticket_id":"45778","ticket_reference":"HDT46859","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"170","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"170","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55827","activity_notes":"We have some issues with some leaks from the roof both in the flat and in the hallway - please see the emails below.Are you able to arrange someone to come and have a look, please? Given the forecast is for much more rain to come think it is better to look at it sooner rather than later.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 10:08 (roy)<\/b>Leak into bathroom. Checked roof outlet and ok. But suspect lead flashings around the floor decking area. Need supplies and daytime visit<\/p>

05\/10\/2020 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46449","activity_ticket_id":"45779","ticket_reference":"HDT46860","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out ","ticket_address_1":"Flat 4","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1RN","cs_address_1":"Flat 4","cs_id":"171","cs_address_2":"21 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 1RW","ticket_client_site":"171","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55828","activity_notes":"No heating or water in Flat 4","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 15:41 (roy)<\/b>No water or heating.Stop cock in street was off.Turned on water ok.Batteries dead in heat controller.Changed batteries and repressurised boiler All ok<\/p>

05\/10\/2020 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46450","activity_ticket_id":"45780","ticket_reference":"HDT46861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Follow up to HDT46857","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55829","activity_notes":"Leak into shop "BackRub". Access through office needed to investigate","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 10:50 (dan)<\/b>Access to offices required <\/p>

07\/10\/2020 12:39 (dan)<\/b>Leak investigation, cleaned roofs and external areas<\/p>

07\/10\/2020 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46451","activity_ticket_id":"45781","ticket_reference":"HDT46862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55830","activity_notes":"water leak into flat 5 39a 07584 757 765 - Simon reports water coming in from balcony\/roof affecting 2 levels of his apartment, he would like this investigated asap ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 15:37 (roy)<\/b>Two leaks. Checked gullies and all seems ok.On going leak.2nd new leak the dishwasher outlet has snapped off on the waste and when washing machine discharged them the force would cause a leak. This was repaired<\/p>

05\/10\/2020 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46452","activity_ticket_id":"45782","ticket_reference":"HDT46863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty Lamps ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55831","activity_notes":"Reddan to replace faulty lamps","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:23 (alan)<\/b>Replace blown lamp ground floor common parts <\/p>

05\/10\/2020 16:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46453","activity_ticket_id":"45783","ticket_reference":"HDT46864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out ","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"122","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"122","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55832","activity_notes":"flat 2 reports a water leak - 07951 741 638 coming in from the ceiling of the flat above - which is unoccupied ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 15:34 (roy)<\/b>Collapsed ceiling. Removed gas cooker and cleared debris.Unable to get into roof <\/p>

05\/10\/2020 16:14 (sandra)<\/b>need to return when access to roof is given <\/p>

06\/10\/2020 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46454","activity_ticket_id":"45783","ticket_reference":"HDT46864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out ","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"122","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"122","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55833","activity_notes":"flat 2 reports a water leak - 07951 741 638 coming in from the ceiling of the flat above - which is unoccupied ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 15:34 (roy)<\/b>Collapsed ceiling. Removed gas cooker and cleared debris.Unable to get into roof <\/p>

05\/10\/2020 16:14 (sandra)<\/b>need to return when access to roof is given <\/p>

06\/10\/2020 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46455","activity_ticket_id":"45784","ticket_reference":"HDT46865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Re-instate door handles","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/20","activity_end":"2020-10-05 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55834","activity_notes":"to reinstate the door handles at Flat 4.3.If tenant reports any other issues, please go ahead with them. ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 12:48 (travis)<\/b>Reinstated bedroom door handle.<\/p>

05\/10\/2020 12:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46456","activity_ticket_id":"45785","ticket_reference":"HDT46866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55835","activity_notes":"Please raise a work order for Reddan to attend to the reported leak, probably a follow on from the weeknd leaks in the above apartments.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 10:47 (dan)<\/b>Inspected damage to flat ceiling, will required redecoration when dry<\/p>

06\/10\/2020 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46457","activity_ticket_id":"45786","ticket_reference":"HDT46867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"follow up to HDT46864","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"122","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55836","activity_notes":"further investigation into leak and make safe ceiling and electrics in Flat 2","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:27 (alan)<\/b>Check lighting circuit following leak Remove light fitting from bedroom and make safe Leave all other lights working One ceiling is repainted will need to return and put light back <\/p>

05\/10\/2020 15:57 (sandra)<\/b>Check lighting circuit following leak Remove light fitting from bedroom and make safe Leave all other lights working. One light will need to be put back up after painting <\/p>

06\/10\/2020 12:50 (roy)<\/b>Lots of problems with roof.Gulley is clear.Access via scaffolding next door.KPM builders next door are repairing roof.Ceiling collapsedCleaned oven and extractor fan. Oven ok but Michael needs to check gas jets.Extractor fan damaged<\/p>

06\/10\/2020 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46458","activity_ticket_id":"45786","ticket_reference":"HDT46867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"follow up to HDT46864","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"122","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"122","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55837","activity_notes":"further investigation into leak and make safe ceiling and electrics in Flat 2","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:27 (alan)<\/b>Check lighting circuit following leak Remove light fitting from bedroom and make safe Leave all other lights working One ceiling is repainted will need to return and put light back <\/p>

05\/10\/2020 15:57 (sandra)<\/b>Check lighting circuit following leak Remove light fitting from bedroom and make safe Leave all other lights working. One light will need to be put back up after painting <\/p>

06\/10\/2020 12:50 (roy)<\/b>Lots of problems with roof.Gulley is clear.Access via scaffolding next door.KPM builders next door are repairing roof.Ceiling collapsedCleaned oven and extractor fan. Oven ok but Michael needs to check gas jets.Extractor fan damaged<\/p>

06\/10\/2020 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46459","activity_ticket_id":"45787","ticket_reference":"HDT46868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"175","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"175","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55838","activity_notes":"There is an isolation band in the oven which has broken not an issue for the oven to function, but something we were hoping could get fixedThe bottom lock on our door to the flat is still not working we had someone looking at it a few months back who gave the lock some oil, but it is still not workingThe dryer function in the washer\/dryer is not working it stops after 5 min of switching it onThe freezer door has broken in the fridge i.e. the door is attached to the fridge with a small plastic pin that is the part that has broken offThe flushing system in the toilet is not working properly. It was never really successfully fixed last time but worked to the extent that we could flush. Now, however, we need to push the button really hard to get it working ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 14:40 (sandra)<\/b>appliance engineer to attend between 2 -6 on Tuesday 6th<\/p>

05\/10\/2020 15:51 (sandra)<\/b>tenant at home for access <\/p>

06\/10\/2020 14:50 (dan)<\/b>New flush valve required<\/p>

06\/10\/2020 15:14 (roy)<\/b>Faulty thumb turn cylinder.Lock ok Replaced cylinder<\/p>

06\/10\/2020 15:59 (jane)<\/b>New flush valve on order <\/p>

07\/10\/2020 14:56 (jane)<\/b>Evaporator door for fridge on order and and seal for oven on order Washer dryer gone to quote for replacement (as PCB will take 4-6 weeks to come into stock)<\/p>

09\/10\/2020 10:17 (sandra)<\/b>requested access for Monday 8 - 10 am<\/p>

09\/10\/2020 10:31 (sandra)<\/b>Booked Monday between 8 - 10 am with tenant <\/p>

16\/10\/2020 14:53 (sandra)<\/b>booked for 21 between 12 - 6 pm<\/p>

16\/10\/2020 16:29 (sandra)<\/b>repair of fridge on Wednesday and tenant will be home <\/p>

26\/10\/2020 15:58 (sandra)<\/b>supplied and fitted replacement cistern components <\/p>

02\/11\/2020 13:32 (sandra)<\/b>fridge\/freezer has been repaired.<\/p>

02\/11\/2020 13:33 (sandra)<\/b>access required to fit cover for door on washer\/dryer.<\/p>

01\/12\/2020 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46460","activity_ticket_id":"45787","ticket_reference":"HDT46868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"175","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"175","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/10\/20","activity_end":"2020-10-05 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55839","activity_notes":"BETWEEN 8 - 10 AM There is an isolation band in the oven which has broken not an issue for the oven to function, but something we were hoping could get fixedThe bottom lock on our door to the flat is still not working we had someone looking at it a few months back who gave the lock some oil, but it is still not workingThe dryer function in the washer\/dryer is not working it stops after 5 min of switching it onThe freezer door has broken in the fridge i.e. the door is attached to the fridge with a small plastic pin that is the part that has broken offThe flushing system in the toilet is not working properly. It was never really successfully fixed last time but worked to the extent that we could flush. Now, however, we need to push the button really hard to get it working ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:40 (sandra)<\/b>appliance engineer to attend between 2 -6 on Tuesday 6th<\/p>

05\/10\/2020 15:51 (sandra)<\/b>tenant at home for access <\/p>

06\/10\/2020 14:50 (dan)<\/b>New flush valve required<\/p>

06\/10\/2020 15:14 (roy)<\/b>Faulty thumb turn cylinder.Lock ok Replaced cylinder<\/p>

06\/10\/2020 15:59 (jane)<\/b>New flush valve on order <\/p>

07\/10\/2020 14:56 (jane)<\/b>Evaporator door for fridge on order and and seal for oven on order Washer dryer gone to quote for replacement (as PCB will take 4-6 weeks to come into stock)<\/p>

09\/10\/2020 10:17 (sandra)<\/b>requested access for Monday 8 - 10 am<\/p>

09\/10\/2020 10:31 (sandra)<\/b>Booked Monday between 8 - 10 am with tenant <\/p>

16\/10\/2020 14:53 (sandra)<\/b>booked for 21 between 12 - 6 pm<\/p>

16\/10\/2020 16:29 (sandra)<\/b>repair of fridge on Wednesday and tenant will be home <\/p>

26\/10\/2020 15:58 (sandra)<\/b>supplied and fitted replacement cistern components <\/p>

02\/11\/2020 13:32 (sandra)<\/b>fridge\/freezer has been repaired.<\/p>

02\/11\/2020 13:33 (sandra)<\/b>access required to fit cover for door on washer\/dryer.<\/p>

01\/12\/2020 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46461","activity_ticket_id":"45787","ticket_reference":"HDT46868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"175","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"175","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55840","activity_notes":"There is an isolation band in the oven which has broken not an issue for the oven to function, but something we were hoping could get fixedThe bottom lock on our door to the flat is still not working we had someone looking at it a few months back who gave the lock some oil, but it is still not workingThe dryer function in the washer\/dryer is not working it stops after 5 min of switching it onThe freezer door has broken in the fridge i.e. the door is attached to the fridge with a small plastic pin that is the part that has broken offThe flushing system in the toilet is not working properly. It was never really successfully fixed last time but worked to the extent that we could flush. Now, however, we need to push the button really hard to get it working ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 14:40 (sandra)<\/b>appliance engineer to attend between 2 -6 on Tuesday 6th<\/p>

05\/10\/2020 15:51 (sandra)<\/b>tenant at home for access <\/p>

06\/10\/2020 14:50 (dan)<\/b>New flush valve required<\/p>

06\/10\/2020 15:14 (roy)<\/b>Faulty thumb turn cylinder.Lock ok Replaced cylinder<\/p>

06\/10\/2020 15:59 (jane)<\/b>New flush valve on order <\/p>

07\/10\/2020 14:56 (jane)<\/b>Evaporator door for fridge on order and and seal for oven on order Washer dryer gone to quote for replacement (as PCB will take 4-6 weeks to come into stock)<\/p>

09\/10\/2020 10:17 (sandra)<\/b>requested access for Monday 8 - 10 am<\/p>

09\/10\/2020 10:31 (sandra)<\/b>Booked Monday between 8 - 10 am with tenant <\/p>

16\/10\/2020 14:53 (sandra)<\/b>booked for 21 between 12 - 6 pm<\/p>

16\/10\/2020 16:29 (sandra)<\/b>repair of fridge on Wednesday and tenant will be home <\/p>

26\/10\/2020 15:58 (sandra)<\/b>supplied and fitted replacement cistern components <\/p>

02\/11\/2020 13:32 (sandra)<\/b>fridge\/freezer has been repaired.<\/p>

02\/11\/2020 13:33 (sandra)<\/b>access required to fit cover for door on washer\/dryer.<\/p>

01\/12\/2020 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46462","activity_ticket_id":"45788","ticket_reference":"HDT46869","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rubbish Removal ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 2NE","cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55841","activity_notes":"Please raise a work order for Reddan to remove\/dispose of all abandoned items in the loft and clean up the affected leak areas.Please see attached pictures.Hi Sandra\/Jane, please arrange for the leak areas to be cleared & cleaned. Please quote on ceiling repairs. Please check if the cooker hood \/ cooker\/oven is in working order.","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46463","activity_ticket_id":"45788","ticket_reference":"HDT46869","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rubbish Removal ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 2NE","cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55842","activity_notes":"Please raise a work order for Reddan to remove\/dispose of all abandoned items in the loft and clean up the affected leak areas.Please see attached pictures.Hi Sandra\/Jane, please arrange for the leak areas to be cleared & cleaned. Please quote on ceiling repairs. Please check if the cooker hood \/ cooker\/oven is in working order.","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46464","activity_ticket_id":"45789","ticket_reference":"HDT46870","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak","ticket_address_1":"Flat D","ticket_address_2":"31 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LP","cs_address_1":"Flat D","cs_id":"177","cs_address_2":"31 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"177","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55843","activity_notes":"Can we have a call out to the above please as there is water coming into the lounge of Flat D.I have emailed both Flat D and the flat above (Flat F) to confirm access. If you can advise is you would be able to attend and I will confirm access as soon as possible.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:14 (roy)<\/b>No access into flat D but Flat F have me access and found and cleared the bay window roof overlooking Nottingham place.This was full of water<\/p>

05\/10\/2020 14:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46465","activity_ticket_id":"45790","ticket_reference":"HDT46871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating Issues ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55844","activity_notes":"Please raise a work order for Reddan to check on the heating for 19 Gerrard offices 1-3rd floor.Hi Sandra, can you please arrange for Mike Keenan to turn on the heating to all the 3 floors. We had it shut down during summer","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46466","activity_ticket_id":"45790","ticket_reference":"HDT46871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating Issues ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55845","activity_notes":"Please raise a work order for Reddan to check on the heating for 19 Gerrard offices 1-3rd floor.Hi Sandra, can you please arrange for Mike Keenan to turn on the heating to all the 3 floors. We had it shut down during summer","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46467","activity_ticket_id":"45791","ticket_reference":"HDT46872","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Eye Bolt Testing ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrad Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"178","cs_address_2":"37-38 Gerrad Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"178","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55846","activity_notes":"Please raise wo for Reddan to test Eye Bolt at flat 4, 37\/38 GS. Due 11th OctPlease advise Lilian of date for access","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2020 15:25 (sandra)<\/b>BOOKED FOR 14TH <\/p>

14\/10\/2020 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

14\/10\/2020 14:31 (alan)<\/b>Supply access<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46468","activity_ticket_id":"45792","ticket_reference":"HDT46873","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into 2nd Floor Flat ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"26 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"2nd Floor Flat ","cs_id":"179","cs_address_2":"26 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DH","ticket_client_site":"179","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55847","activity_notes":"Please raise a work order for Reddan to investigate the leak. It could be the blocked gutters.Hi Sandra, please check if it affected the 2 sockets on the wall. Please collect keys from the site office.keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:29 (alan)<\/b>Check electrical to sockets on 2nd floor following leak, no faulty found all left working <\/p>

06\/10\/2020 10:54 (dan)<\/b>Leak investigation, replaced top floor shower door seals, sealed shower tray and toilet pan, repaired shower waste, refitted toilet seat, refitted cistern panels and sealed<\/p>

06\/10\/2020 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46469","activity_ticket_id":"45792","ticket_reference":"HDT46873","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into 2nd Floor Flat ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"26 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"2nd Floor Flat ","cs_id":"179","cs_address_2":"26 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DH","ticket_client_site":"179","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55848","activity_notes":"Please raise a work order for Reddan to investigate the leak. It could be the blocked gutters.Hi Sandra, please check if it affected the 2 sockets on the wall. Please collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:29 (alan)<\/b>Check electrical to sockets on 2nd floor following leak, no faulty found all left working <\/p>

06\/10\/2020 10:54 (dan)<\/b>Leak investigation, replaced top floor shower door seals, sealed shower tray and toilet pan, repaired shower waste, refitted toilet seat, refitted cistern panels and sealed<\/p>

06\/10\/2020 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46470","activity_ticket_id":"45793","ticket_reference":"HDT46874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom not working ","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 3","cs_id":"180","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"180","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/10\/20","activity_end":"2020-10-05 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55849","activity_notes":"Intercom not working correctly","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 14:34 (sandra)<\/b>(Ticket Closed)<\/p>

30\/10\/2020 12:57 (sandra)<\/b>fault found to be video phonereturned to site and replaced faulty video phone, tested and left working <\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46471","activity_ticket_id":"45794","ticket_reference":"HDT46875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator Leak","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/20","activity_end":"2020-10-07 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55850","activity_notes":"Please raise a work order for Reddan to attend on Wed-7th.Tenant is in for access.leak from radiator 7th October (Wednesday) tenant available","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 15:40 (sandra)<\/b>tenant requested Wednesday 7th <\/p>

08\/10\/2020 07:43 (dan)<\/b>Drained system and isolated, 3x connections leaking parts\/return visit required<\/p>

26\/10\/2020 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46472","activity_ticket_id":"45795","ticket_reference":"HDT46876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Coat rack and electrics ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/20","activity_end":"2020-10-07 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55851","activity_notes":"but the coat rack inside the closet fell down and the lamp part was ripped because of this.Also, maybe they could glue the metal part of the mirror.Thank you so much !tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 12:56 (roy)<\/b>Cables snapped after rail had fallen down.Rail too short and tenant has lots of clothingNeed New LED strip lights and possibly new rail with additional support in the middle to strengthen rail.<\/p>

09\/10\/2020 06:30 (alan)<\/b>Replace faulty diver unit to down lighter in bedroom <\/p>

09\/10\/2020 15:07 (roy)<\/b>Removed and replaced clothes rail Rerouted and fitted LED strip light Filled holes in wall where cable run and screw holes Restuck metal bar to mirror door<\/p>

09\/10\/2020 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46473","activity_ticket_id":"45795","ticket_reference":"HDT46876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Coat rack and electrics ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/20","activity_end":"2020-10-07 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55852","activity_notes":"but the coat rack inside the closet fell down and the lamp part was ripped because of this.Also, maybe they could glue the metal part of the mirror.Thank you so much !Tenant home wednesday for access ","activity_timesheet":"1","ticket_notes_combined":"

07\/10\/2020 12:56 (roy)<\/b>Cables snapped after rail had fallen down.Rail too short and tenant has lots of clothingNeed New LED strip lights and possibly new rail with additional support in the middle to strengthen rail.<\/p>

09\/10\/2020 06:30 (alan)<\/b>Replace faulty diver unit to down lighter in bedroom <\/p>

09\/10\/2020 15:07 (roy)<\/b>Removed and replaced clothes rail Rerouted and fitted LED strip light Filled holes in wall where cable run and screw holes Restuck metal bar to mirror door<\/p>

09\/10\/2020 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46474","activity_ticket_id":"45796","ticket_reference":"HDT46877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights are out due to flooding ","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"182","cs_address_2":"32-34 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"182","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/20","activity_end":"2020-10-05 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55853","activity_notes":"lights are out due to flooding ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 15:40 (alan)<\/b>Test through electrical circuits following leak from above replace two faulty dimmer switches and leave all in working orderPlease note following leak ceiling is badly stained in both main room and kitchen area<\/p>

05\/10\/2020 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46475","activity_ticket_id":"45797","ticket_reference":"HDT46878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear gutter to rear ","ticket_address_1":"64 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 4NF","cs_address_1":"64 Goodge Street","cs_id":"183","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 4NF","ticket_client_site":"183","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55854","activity_notes":"Please raise a work order for Reddan to attend to clear the gutter at the rear of the property.Access via Common parts window lower roof.PO- VP2444-14.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 15:32 (roy)<\/b>Cleared gulley and roof of debris<\/p>

05\/10\/2020 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46476","activity_ticket_id":"45798","ticket_reference":"HDT46879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing - window broken ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/10\/20","activity_end":"2020-10-08 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55855","activity_notes":"Id not wanted to make a fuss of it but there had been an issue with the bathroom toilets cistern not fully refilling after use and, while that hadnt been a complete issue at a time due to the overall functionality, it has recently become blocked and wont now be able to be used until unclogged\/the refilling mechanism has been fixed. tenant at home tomorrow for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:25 (sandra)<\/b>Dan booked for Tuesday - tenant home all dayTravis booked for Thursday - tenant home all day <\/p>

06\/10\/2020 15:13 (dan)<\/b>Tenant refused access at 14.30<\/p>

07\/10\/2020 08:42 (jane)<\/b>Re-booked for 3pm on Thursday <\/p>

08\/10\/2020 15:25 (dan)<\/b>Unblocked pan, arranged appointment with tenant to collect and fit cistern spares 9\/10<\/p>

08\/10\/2020 15:31 (travis)<\/b>Attended and found upvc sash window to be working fine, tenant suggested secondary glazing would help,and that his apartment was the only one without secondary glazing,Left the apartment on the understanding that mapps would be made aware of the situation.<\/p>

09\/10\/2020 09:54 (sandra)<\/b>fed back to client regarding SDG<\/p>

09\/10\/2020 14:01 (dan)<\/b>Unblocked toilet and checked pan connector, collected and fitted cistern spares<\/p>

09\/10\/2020 14:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46477","activity_ticket_id":"45798","ticket_reference":"HDT46879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not flushing - window broken ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/20","activity_end":"2020-10-08 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55856","activity_notes":"Id not wanted to make a fuss of it but there had been an issue with the bathroom toilets cistern not fully refilling after use and, while that hadnt been a complete issue at a time due to the overall functionality, it has recently become blocked and wont now be able to be used until unclogged\/the refilling mechanism has been fixed. In addition to this, I believe the window on the right from the outside of the flat may be broken as I can typically hear noise from that side of the room even when its originating below the window on the left. This has caused an issue with being able to sleep for several weeks and the above situation has now prompted me to seek a resolve for the matter.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:25 (sandra)<\/b>Dan booked for Tuesday - tenant home all dayTravis booked for Thursday - tenant home all day <\/p>

06\/10\/2020 15:13 (dan)<\/b>Tenant refused access at 14.30<\/p>

07\/10\/2020 08:42 (jane)<\/b>Re-booked for 3pm on Thursday <\/p>

08\/10\/2020 15:25 (dan)<\/b>Unblocked pan, arranged appointment with tenant to collect and fit cistern spares 9\/10<\/p>

08\/10\/2020 15:31 (travis)<\/b>Attended and found upvc sash window to be working fine, tenant suggested secondary glazing would help,and that his apartment was the only one without secondary glazing,Left the apartment on the understanding that mapps would be made aware of the situation.<\/p>

09\/10\/2020 09:54 (sandra)<\/b>fed back to client regarding SDG<\/p>

09\/10\/2020 14:01 (dan)<\/b>Unblocked toilet and checked pan connector, collected and fitted cistern spares<\/p>

09\/10\/2020 14:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46478","activity_ticket_id":"45799","ticket_reference":"HDT46880","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear flat roof ","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JH","cs_address_1":"31 Rathbone Place ","cs_id":"186","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JH","ticket_client_site":"186","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55857","activity_notes":"Please raise a work order For Redan to attend with keys to the apartments above Lima and the Flat roof area at the rear of 30 Rathbone Place ASAPWe have leaks appearing on the back door entrance and more importantly in the restaurant (which we've just decorated) obviously due to the recent heavy rainOn Monday can you ask maintenace to get rid of stagnant water above us? This is an issue we've had before and being a flat roof it'll never go away. ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 12:46 (roy)<\/b>Cleared roof but lots of problems with lead flashings and pointing.NTR with materials<\/p>

14\/10\/2020 12:44 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 14:11 (roy)<\/b>Dried roof. Used flashband and Acropol Higher level cleared gullet and adjusted guttering <\/p>

28\/10\/2020 15:52 (sandra)<\/b>works carried out to area where leaking <\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46479","activity_ticket_id":"45800","ticket_reference":"HDT46881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9EA","cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55858","activity_notes":"Please raise a work order for Reddan to attend to 2, 26 Rose St Asap for a leak ASAP.Tenant of Flat 2 reported it so I am assuming she is at home but we need access to Flat 3 as well.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 10:48 (dan)<\/b>Leak investigation, access to flat 3 required<\/p>

06\/10\/2020 15:47 (dan)<\/b>Accessed flat 3 for inspection, existing roof fault, mjmapp aware, no further action required<\/p>

06\/10\/2020 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46480","activity_ticket_id":"45801","ticket_reference":"HDT46882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main entrance window ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55859","activity_notes":"just wanted you to know that the window frame for the front window appears to be rotting, and a bit has fallen off in the frame today I just wanted you to be aware in case it became a structural problem with the glass! ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 16:51 (travis)<\/b>Attended and removed all loose timber,Recommend that Michael visits to see overall damage caused by weathering.<\/p>

09\/10\/2020 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46481","activity_ticket_id":"45794","ticket_reference":"HDT46875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator Leak","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/20","activity_end":"2020-10-07 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55860","activity_notes":"Please raise a work order for Reddan to attend on Wed-7th.Tenant is in for access.leak from radiator ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 15:40 (sandra)<\/b>tenant requested Wednesday 7th <\/p>

08\/10\/2020 07:43 (dan)<\/b>Drained system and isolated, 3x connections leaking parts\/return visit required<\/p>

26\/10\/2020 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46482","activity_ticket_id":"45802","ticket_reference":"HDT46883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 6","cs_id":"188","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"188","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55861","activity_notes":"Dishwasher is not clean dishes properly ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 15:45 (sandra)<\/b>requested appointment <\/p>

07\/10\/2020 15:35 (jane)<\/b>Attending this afternoon <\/p>

09\/10\/2020 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46483","activity_ticket_id":"45803","ticket_reference":"HDT46884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/20","activity_end":"2020-10-05 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55862","activity_notes":"investigate leak to Flat 1With keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 12:53 (dan)<\/b>Leak investigation, water tested outlets and gutters etc large area of damage to slate roof tiles, various sections of leadwork appear to have been forcefully removed, carried out temp repairs to slates, refitted and repaired all areas of damaged leadwork.Roof slates will require replacing<\/p>

06\/10\/2020 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46484","activity_ticket_id":"45804","ticket_reference":"HDT46885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate boiler condensate pipe - FOR MONDAY 12TH - TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 4, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, Exeter Mansions ","cs_id":"189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"189","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/20","activity_end":"2020-10-06 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55863","activity_notes":"To reinstate boiler condensate pipe","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 16:40 (jane)<\/b>Programmed in for Monday 12th October <\/p>

12\/10\/2020 13:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46485","activity_ticket_id":"45805","ticket_reference":"HDT46886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a 5 year fixed wiring report.","ticket_address_1":"22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Goodge Steet","cs_id":"190","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 2QF","ticket_client_site":"190","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/20","activity_end":"2020-10-06 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55864","activity_notes":"To carry out a 5 year fixed wiring report.","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 07:41 (alan)<\/b>Electrical inspection <\/p>

08\/10\/2020 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46486","activity_ticket_id":"45787","ticket_reference":"HDT46868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"175","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"175","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/20","activity_end":"2020-10-06 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55865","activity_notes":"Tenant is home this afternoon The bottom lock on our door to the flat is still not working we had someone looking at it a few months back who gave the lock some oil, but it is still not working","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:40 (sandra)<\/b>appliance engineer to attend between 2 -6 on Tuesday 6th<\/p>

05\/10\/2020 15:51 (sandra)<\/b>tenant at home for access <\/p>

06\/10\/2020 14:50 (dan)<\/b>New flush valve required<\/p>

06\/10\/2020 15:14 (roy)<\/b>Faulty thumb turn cylinder.Lock ok Replaced cylinder<\/p>

06\/10\/2020 15:59 (jane)<\/b>New flush valve on order <\/p>

07\/10\/2020 14:56 (jane)<\/b>Evaporator door for fridge on order and and seal for oven on order Washer dryer gone to quote for replacement (as PCB will take 4-6 weeks to come into stock)<\/p>

09\/10\/2020 10:17 (sandra)<\/b>requested access for Monday 8 - 10 am<\/p>

09\/10\/2020 10:31 (sandra)<\/b>Booked Monday between 8 - 10 am with tenant <\/p>

16\/10\/2020 14:53 (sandra)<\/b>booked for 21 between 12 - 6 pm<\/p>

16\/10\/2020 16:29 (sandra)<\/b>repair of fridge on Wednesday and tenant will be home <\/p>

26\/10\/2020 15:58 (sandra)<\/b>supplied and fitted replacement cistern components <\/p>

02\/11\/2020 13:32 (sandra)<\/b>fridge\/freezer has been repaired.<\/p>

02\/11\/2020 13:33 (sandra)<\/b>access required to fit cover for door on washer\/dryer.<\/p>

01\/12\/2020 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46487","activity_ticket_id":"45806","ticket_reference":"HDT46887","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Basement leak into TODS - Rainwater ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/10\/20","activity_end":"2020-10-06 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55866","activity_notes":"Leak into basement of TODS - rainwater There has been a quite a bit of rain coming down this weekend and we've noticedsome leaking through the foundation cracks in the basement (Men stockroom area).It is visible that some sealing has been done before along the crack lines, but it mighthave already worn out a bit and the water is starting to get through whenever rain hitsthe streets harder.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 14:38 (dan)<\/b>Repairs are needed to pavement\/skylight area to front of store.<\/p>

14\/10\/2020 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46488","activity_ticket_id":"45807","ticket_reference":"HDT46888","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate damp in Kenny Wax (3rd flr) + common parts stairs, 62 SA ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/10\/20","activity_end":"2020-10-06 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55867","activity_notes":"To investigate damp in Kenny Wax (3rd flr) + common parts stairs, 62 SA ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2020 12:48 (dan)<\/b>Leak investigation, water tested rainwater outlets and pipework (clear) suspect fault is with external brickwork and windows.<\/p>

07\/10\/2020 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46489","activity_ticket_id":"45809","ticket_reference":"HDT46890","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out five yearly fixed wiring testing ","ticket_address_1":"Flat 1, 6 Pembridge Road, Nottinghill","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W11","cs_address_1":"Flat 1","cs_id":"193","cs_address_2":"6 Pembridge Road","cs_town":"London","cs_postcode":"W11 3HL","ticket_client_site":"193","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/20","activity_end":"2020-10-06 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55868","activity_notes":"To carry out five yearly fixed wiring testing ","activity_timesheet":"1","ticket_notes_combined":"

06\/10\/2020 10:51 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2020 07:42 (alan)<\/b>Electrical inspection <\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46490","activity_ticket_id":"45810","ticket_reference":"HDT46891","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out fixed wiring testing ","ticket_address_1":"35 Old Compton Street - Common Parts ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"35 Old Compton Street - Common Parts ","cs_id":"194","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"194","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/20","activity_end":"2020-10-06 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55869","activity_notes":"To carry out fixed wiring testing ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2020 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46491","activity_ticket_id":"45811","ticket_reference":"HDT46892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13768 - Replacement integrated fridge ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/10\/20","activity_end":"2020-10-06 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55870","activity_notes":"Replacement integrated fridge ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 10:05 (jane)<\/b>Programmed in for 10th October between 12 and 4pm <\/p>

16\/10\/2020 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46492","activity_ticket_id":"45640","ticket_reference":"HDT46721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy works been accepted ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/20","activity_end":"2020-10-06 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55871","activity_notes":"Vacant propertyThe lounge door is dragging on the floor and does not latch. ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 12:18 (iain)<\/b>ITC's.<\/p>

01\/10\/2020 14:22 (jane)<\/b>(Placed On Hold) <\/p>

01\/10\/2020 14:24 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

06\/10\/2020 10:57 (jane)<\/b>(Removed from on-hold)<\/p>

06\/10\/2020 15:22 (travis)<\/b>Removed door and planed to suit,Adjusted keep and tested,Cleaned work area.<\/p>

09\/10\/2020 13:35 (alan)<\/b>Replace faulty down lighter in bedroom<\/p>

09\/10\/2020 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46493","activity_ticket_id":"45640","ticket_reference":"HDT46721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy works been accepted ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/20","activity_end":"2020-10-06 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55872","activity_notes":"Vacant propertyThere is 1 light out in the bedroom","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2020 12:18 (iain)<\/b>ITC's.<\/p>

01\/10\/2020 14:22 (jane)<\/b>(Placed On Hold) <\/p>

01\/10\/2020 14:24 (jane)<\/b>Pre-tenancy list submitted to client for approval <\/p>

06\/10\/2020 10:57 (jane)<\/b>(Removed from on-hold)<\/p>

06\/10\/2020 15:22 (travis)<\/b>Removed door and planed to suit,Adjusted keep and tested,Cleaned work area.<\/p>

09\/10\/2020 13:35 (alan)<\/b>Replace faulty down lighter in bedroom<\/p>

09\/10\/2020 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46494","activity_ticket_id":"45812","ticket_reference":"HDT46893","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 1, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"195","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55873","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46495","activity_ticket_id":"45813","ticket_reference":"HDT46894","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 2, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"196","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"196","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55874","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46496","activity_ticket_id":"45814","ticket_reference":"HDT46895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 3, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"197","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55875","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46497","activity_ticket_id":"45815","ticket_reference":"HDT46896","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 4, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"198","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"198","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55876","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46498","activity_ticket_id":"45816","ticket_reference":"HDT46897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 5, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"199","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55877","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46499","activity_ticket_id":"45817","ticket_reference":"HDT46898","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 6, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"200","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"200","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55878","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46500","activity_ticket_id":"45818","ticket_reference":"HDT46899","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 7, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"201","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"201","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55879","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46501","activity_ticket_id":"45819","ticket_reference":"HDT46900","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55880","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46502","activity_ticket_id":"45820","ticket_reference":"HDT46901","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 9, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"203","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"203","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55881","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46503","activity_ticket_id":"45821","ticket_reference":"HDT46902","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 10, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"204","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"204","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55882","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46504","activity_ticket_id":"45822","ticket_reference":"HDT46903","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 11, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"205","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"205","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55883","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46505","activity_ticket_id":"45823","ticket_reference":"HDT46904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 12, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"206","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"206","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55884","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46506","activity_ticket_id":"45824","ticket_reference":"HDT46905","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 13, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"207","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"207","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55885","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46507","activity_ticket_id":"45825","ticket_reference":"HDT46906","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas safety inspection ","ticket_address_1":"Flat 14, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"208","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55886","activity_notes":"To carry out gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 08:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46508","activity_ticket_id":"45795","ticket_reference":"HDT46876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Coat rack and electrics ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/20","activity_end":"2020-10-07 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55887","activity_notes":"Roycan you go to this one on Wednesday please, tenant will be home The coat rack inside the closet fell down Also, maybe they could glue the metal part of the mirror.Thank you so much !","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2020 12:56 (roy)<\/b>Cables snapped after rail had fallen down.Rail too short and tenant has lots of clothingNeed New LED strip lights and possibly new rail with additional support in the middle to strengthen rail.<\/p>

09\/10\/2020 06:30 (alan)<\/b>Replace faulty diver unit to down lighter in bedroom <\/p>

09\/10\/2020 15:07 (roy)<\/b>Removed and replaced clothes rail Rerouted and fitted LED strip light Filled holes in wall where cable run and screw holes Restuck metal bar to mirror door<\/p>

09\/10\/2020 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46509","activity_ticket_id":"45826","ticket_reference":"HDT46907","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate the toilet seat - keys for access ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/10\/20","activity_end":"2020-10-06 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55888","activity_notes":"To reinstate the toilet seat - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2020 09:51 (dan)<\/b>Refitted toilet seat<\/p>

07\/10\/2020 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46510","activity_ticket_id":"45827","ticket_reference":"HDT46908","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Balance the ball valves, ensuring each contribute equally to the make up and there\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2s an even turnover through each tank Refit the tanks insulation so as to avoid excessive heat gain. ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/10\/20","activity_end":"2020-10-06 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55889","activity_notes":"Balance the ball valves, ensuring each contribute equally to the make up and theres an even turnover through each tank Refit the tanks insulation so as to avoid excessive heat gain. ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2020 13:37 (dan)<\/b>Adjusted flow rate and tank levels new lagging to be collected and fitted 8\/10<\/p>

08\/10\/2020 11:54 (dan)<\/b>Collected and replaced tank jackets and sections of pipe lagging<\/p>

08\/10\/2020 12:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46511","activity_ticket_id":"45756","ticket_reference":"HDT46837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 5, 37-38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"151","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"151","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/20","activity_end":"2020-10-06 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55890","activity_notes":"Tenant reported :- Boiler making a very loud banging sound whilst in use (electric) - replacement pressure release valve on order ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2020 14:12 (roy)<\/b>Water hammer.Faulty pressure release valve<\/p>

02\/10\/2020 14:27 (jane)<\/b>Faulty pressure release valve<\/p>

06\/10\/2020 14:49 (jane)<\/b>Pressure release valve on order Blinds working fine<\/p>

20\/10\/2020 15:43 (sandra)<\/b>attended on Monday 19th<\/p>

20\/10\/2020 15:47 (roy)<\/b>Refixed blind.All ok<\/p>

21\/10\/2020 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46512","activity_ticket_id":"45828","ticket_reference":"HDT46909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/10\/20","activity_end":"2020-10-06 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55891","activity_notes":"To carry out compliant eye bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2020 15:24 (sandra)<\/b>BOOKED FOR 14TH <\/p>

14\/10\/2020 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

14\/10\/2020 14:30 (alan)<\/b>Supply access <\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46513","activity_ticket_id":"45829","ticket_reference":"HDT46910","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smell coming from the bathroom - Keys for access","ticket_address_1":"Flat 1, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/10\/20","activity_end":"2020-10-06 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55892","activity_notes":" Was at the flat this morning and there was the worst smell coming from the bathroom. I had a look to see if anyone had left a present in the toilet or something but couldnt see where the smell was coming from. - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2020 09:53 (dan)<\/b>Repaired seized stopcock, mechanically cleaned waste pipes and flushed through<\/p>

07\/10\/2020 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46514","activity_ticket_id":"45830","ticket_reference":"HDT46911","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - 4th Floor ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/20","activity_end":"2020-10-06 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55893","activity_notes":"Change the 4th Floor Mens Toilet sign to a female one. Will you please be able to check that the heating is working properly","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2020 16:37 (roy)<\/b>Removed and replaced sign Heating is air con units and found condensor off on the roof. All up and running<\/p>

07\/10\/2020 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46515","activity_ticket_id":"45248","ticket_reference":"HDT46329","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"List of plumbing works - FOR THURSDAY 15TH OCTOBER ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/20","activity_end":"2020-10-15 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55894","activity_notes":"Ground floor disabled toilet, sink coming off wall- Mike can you take a look at this next week please, thanks water heater ground floor ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2020 13:37 (jane)<\/b>Full inspection, new toilet seat to be sourced<\/p>

19\/08\/2020 09:33 (jane)<\/b>Rehung sink on wall and repaired toilet seat to ground floor, first floor disabled toilet, new toilet seat on order <\/p>

28\/08\/2020 14:36 (jane)<\/b>Unable to replace bolts due to wall condition, further works required<\/p>

18\/09\/2020 09:47 (jane)<\/b>Toilet seat expected in stock on Wednesday 23rd September <\/p>

06\/10\/2020 16:47 (jane)<\/b>toilet seat replaced, need to return to rehang basin <\/p>

16\/10\/2020 08:55 (roy)<\/b>Leak 2nd floor.Checked all ok Quote ground floor hand basin Reset hot water ground floor kitchen <\/p>

27\/10\/2020 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46516","activity_ticket_id":"45831","ticket_reference":"HDT46912","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Instant tap is not working - the cold water\/filter isn't working ","ticket_address_1":"15 Adeline Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"15 Adeline Place","cs_id":"212","cs_address_2":"","cs_town":"London","cs_postcode":"WC1B 3AJ","ticket_client_site":"212","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/20","activity_end":"2020-10-30 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55895","activity_notes":"Friday morning - tenant is at home for access 30thInstant tap is not working - the cold water\/filter isn't working ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2020 14:08 (jane)<\/b>To advise client of date and time for week commencing 12th October <\/p>

08\/10\/2020 15:21 (jane)<\/b>Have requested for Friday 16th October <\/p>

27\/10\/2020 09:57 (sandra)<\/b>requested access for Friday 30th <\/p>

27\/10\/2020 10:20 (sandra)<\/b>booked friday morning 30th <\/p>

27\/10\/2020 10:53 (sandra)<\/b>tenant will be home for access <\/p>

05\/11\/2020 10:22 (sandra)<\/b>(Ticket Closed)<\/p>

05\/11\/2020 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46517","activity_ticket_id":"45832","ticket_reference":"HDT46913","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - redecs gone to quote ","ticket_address_1":"Flat 2.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/20","activity_end":"2020-10-07 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55896","activity_notes":"To carry out pre-tenancy checks - redecs gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 09:36 (roy)<\/b>Pre tenancy list<\/p>

08\/10\/2020 09:54 (jane)<\/b>Pre-tenancy list sent to client for approval <\/p>

08\/10\/2020 09:54 (jane)<\/b>(Placed On Hold) <\/p>

15\/10\/2020 13:44 (sandra)<\/b>(Removed from on-hold)<\/p>

16\/10\/2020 07:55 (iain)<\/b>List of works.<\/p>

26\/10\/2020 16:01 (sandra)<\/b>tap on order <\/p>

03\/11\/2020 12:11 (dan)<\/b>Taps repair<\/p>

03\/11\/2020 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46518","activity_ticket_id":"45833","ticket_reference":"HDT46914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken Wardrobe - tenant will be home at 9:30am on Thursday morning ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/20","activity_end":"2020-10-07 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55897","activity_notes":"Broken wardrobe Awaiting access ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 15:57 (jane)<\/b>Need to return with 2No x engineers as heavy wardrobe doors, have requested for Tuesday morning, awaiting a reply from client <\/p>

29\/10\/2020 16:59 (sandra)<\/b>booked for Monday 2 November <\/p>

02\/11\/2020 10:58 (sandra)<\/b>temporary repair but as doors are heavy and dangerous we have asked the client if they want this done. Manufacturer will need to be contacted to attend as brackets cannot be sourced. <\/p>

02\/11\/2020 11:23 (travis)<\/b>After numerous attempts to refit sliding wardrobe doors,I found the original brackets are not strong enough to support the large doors,Removed doors for safety, original company will return to correct.<\/p>

02\/11\/2020 11:37 (dan)<\/b>Assisted Travis with wardrobe doors<\/p>

04\/12\/2020 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46519","activity_ticket_id":"45670","ticket_reference":"HDT46751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - New tenant moves in on Monday ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/20","activity_end":"2020-10-07 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55898","activity_notes":"To carry out pre-tenancy works - New tenant moves in on Monday ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 10:31 (iain)<\/b>ITC's.<\/p>

28\/09\/2020 14:33 (jane)<\/b>(Placed On Hold) <\/p>

28\/09\/2020 14:33 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

07\/10\/2020 13:34 (jane)<\/b>(Removed from on-hold)<\/p>

08\/10\/2020 13:08 (jane)<\/b>2 x freezer drawers on order <\/p>

08\/10\/2020 15:23 (travis)<\/b>List of check out works.X2 plastic drawers for freezer on order.<\/p>

09\/10\/2020 06:25 (alan)<\/b>Replace broken pedant and lamp over staircaseReplace blown lamps extractor hoodRefix oven Replace heat alarm in main room (not on list)<\/p>

30\/10\/2020 09:49 (sandra)<\/b>emailed for access for freezer drawers <\/p>

02\/11\/2020 13:51 (travis)<\/b>After numerous attempts to fit new plastic drawers into fridge at above property, Lillian has asked me to deliver the drawers to her office until further notice.<\/p>

03\/11\/2020 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46520","activity_ticket_id":"45670","ticket_reference":"HDT46751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - New tenant moves in on Monday ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/20","activity_end":"2020-10-07 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55899","activity_notes":"To carry out pre-tenancy works - New tenant moves in on Monday ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2020 10:31 (iain)<\/b>ITC's.<\/p>

28\/09\/2020 14:33 (jane)<\/b>(Placed On Hold) <\/p>

28\/09\/2020 14:33 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

07\/10\/2020 13:34 (jane)<\/b>(Removed from on-hold)<\/p>

08\/10\/2020 13:08 (jane)<\/b>2 x freezer drawers on order <\/p>

08\/10\/2020 15:23 (travis)<\/b>List of check out works.X2 plastic drawers for freezer on order.<\/p>

09\/10\/2020 06:25 (alan)<\/b>Replace broken pedant and lamp over staircaseReplace blown lamps extractor hoodRefix oven Replace heat alarm in main room (not on list)<\/p>

30\/10\/2020 09:49 (sandra)<\/b>emailed for access for freezer drawers <\/p>

02\/11\/2020 13:51 (travis)<\/b>After numerous attempts to fit new plastic drawers into fridge at above property, Lillian has asked me to deliver the drawers to her office until further notice.<\/p>

03\/11\/2020 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46521","activity_ticket_id":"45834","ticket_reference":"HDT46915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom is not working - FOR THURSDAY MORNING - Flat 2 is in, problem could be in the riser ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"07\/10\/20","activity_end":"2020-10-07 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55900","activity_notes":"Intercom is not working - FOR THURSDAY MORNING - Flat 2 is in, problem could be in the riser ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 14:34 (sandra)<\/b>(Ticket Closed)<\/p>

30\/10\/2020 12:55 (sandra)<\/b>found fault to be video power supplyreturned to site and replaced faulty video power supply, tested and left working <\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46522","activity_ticket_id":"45835","ticket_reference":"HDT46916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via keys ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/20","activity_end":"2020-10-07 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55901","activity_notes":"1x faulty dimmer lights in Kitchen \/living room - Reinstate 3x Blinds bracket that are lopsided- Reinstate toilet roll holder- Reinstate 1x radiator valve head","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 09:30 (roy)<\/b>Replaced dimmer module Refixed towel holder Refixed thermostatic valve Refixed blind cords<\/p>

09\/10\/2020 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

09\/10\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 14:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2020 16:19 (roy)<\/b>Many additional problems Lillian said add anything to listBroken blinds (ok on friday) Cabinet door broken. Exchanged from flat 4 Push button on toilet broken. Needs new Faulty extractor cooker hood <\/p>

19\/10\/2020 17:46 (roy)<\/b>Replaced push button in toilet.Resilicone marble top (two colours)<\/p>

20\/10\/2020 10:36 (sandra)<\/b>awaiting appliance engineer <\/p>

20\/10\/2020 11:24 (sandra)<\/b>appliance engineer to attend on Friday 10 - 2pm awaiting confirmation on access <\/p>

23\/10\/2020 14:49 (sandra)<\/b>soft close toilet seat to be fitted on Monday <\/p>

26\/10\/2020 14:03 (sandra)<\/b>The Cooker Hood at Flat 5, 1-3 Horse & Dolphin Yard, London, Greater London, W1D 5AZ was tested.During the test there were no faulty components found. You may consider sending a builder\/kitchen fitter to inspect the installation.<\/p>

26\/10\/2020 16:04 (sandra)<\/b>soft close toilet seat supplied and fitted <\/p>

27\/10\/2020 08:07 (dan)<\/b>Replaced toilet seat<\/p>

27\/10\/2020 08:25 (dan)<\/b>New seat required<\/p>

27\/10\/2020 11:02 (sandra)<\/b>extractor tested and working <\/p>

17\/11\/2020 21:07 (alan)<\/b>Help Roy<\/p>

18\/11\/2020 14:55 (roy)<\/b>Replaced faulty dimmer module.With Alan<\/p>

18\/11\/2020 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46523","activity_ticket_id":"45833","ticket_reference":"HDT46914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken Wardrobe - tenant will be home at 9:30am on Thursday morning ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/20","activity_end":"2020-10-08 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55902","activity_notes":"Broken wardrobe - tenant will be home at 9:30am on Thursday morning ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 15:57 (jane)<\/b>Need to return with 2No x engineers as heavy wardrobe doors, have requested for Tuesday morning, awaiting a reply from client <\/p>

29\/10\/2020 16:59 (sandra)<\/b>booked for Monday 2 November <\/p>

02\/11\/2020 10:58 (sandra)<\/b>temporary repair but as doors are heavy and dangerous we have asked the client if they want this done. Manufacturer will need to be contacted to attend as brackets cannot be sourced. <\/p>

02\/11\/2020 11:23 (travis)<\/b>After numerous attempts to refit sliding wardrobe doors,I found the original brackets are not strong enough to support the large doors,Removed doors for safety, original company will return to correct.<\/p>

02\/11\/2020 11:37 (dan)<\/b>Assisted Travis with wardrobe doors<\/p>

04\/12\/2020 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46524","activity_ticket_id":"45802","ticket_reference":"HDT46883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 6","cs_id":"188","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"188","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/20","activity_end":"2020-10-07 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55903","activity_notes":"Dishwasher is not clean dishes properly and replace blown lamps ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 15:45 (sandra)<\/b>requested appointment <\/p>

07\/10\/2020 15:35 (jane)<\/b>Attending this afternoon <\/p>

09\/10\/2020 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46525","activity_ticket_id":"45836","ticket_reference":"HDT46917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - vacant apartment ","ticket_address_1":"Flat 2.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/20","activity_end":"2020-10-07 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55904","activity_notes":"To carry out compliance testing - vacant apartment ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 09:32 (roy)<\/b>Pat and smoke test<\/p>

12\/10\/2020 09:21 (sandra)<\/b>booked for Tuesday 13th<\/p>

14\/10\/2020 12:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46526","activity_ticket_id":"45836","ticket_reference":"HDT46917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - vacant apartment ","ticket_address_1":"Flat 2.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/20","activity_end":"2020-10-07 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55905","activity_notes":"To carry out compliance testing - vacant apartment ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2020 09:32 (roy)<\/b>Pat and smoke test<\/p>

12\/10\/2020 09:21 (sandra)<\/b>booked for Tuesday 13th<\/p>

14\/10\/2020 12:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46527","activity_ticket_id":"45837","ticket_reference":"HDT46918","ticket_client":"1863","client_name":"Beaver Pest","ticket_title":"To assist Beaver Pest Control - FOR TUESDAY 20TH OCTOBER AT 11AM - FOR MOST OF THE DAY ","ticket_address_1":"36a Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36a Berwick Street ","cs_id":"218","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 8RR","ticket_client_site":"218","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/10\/20","activity_end":"2020-10-20 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55906","activity_notes":"To assist Beaver Pest Control - FOR TUESDAY 20TH OCTOBER AT 11AM FOR MOST THE DAY ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2020 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46528","activity_ticket_id":"45838","ticket_reference":"HDT46919","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flats 2 only - to drain down and isolate the water supply.","ticket_address_1":"Flat 1 and 2, 49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 and 2, 49 Goodge Street ","cs_id":"219","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"219","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/20","activity_end":"2020-10-07 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55907","activity_notes":"Flats 1 & 2 to drain down and isolate the water supply.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 13:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46529","activity_ticket_id":"45839","ticket_reference":"HDT46920","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bad smell of stagnant water","ticket_address_1":"25 New Row - Commercial Unit ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 New Row","cs_id":"220","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"220","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/10\/20","activity_end":"2020-10-08 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55908","activity_notes":"Bad smell of stagnant water","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 13:46 (dan)<\/b>Flushed through toilet and basin<\/p>

08\/10\/2020 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46530","activity_ticket_id":"45838","ticket_reference":"HDT46919","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flats 2 only - to drain down and isolate the water supply.","ticket_address_1":"Flat 1 and 2, 49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 and 2, 49 Goodge Street ","cs_id":"219","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"219","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/20","activity_end":"2020-10-08 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55909","activity_notes":"Flats 1 & 2 to drain down and isolate the water supply.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 13:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46531","activity_ticket_id":"45840","ticket_reference":"HDT46921","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13774 - New window balances ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"08\/10\/20","activity_end":"2020-10-08 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55910","activity_notes":"New window balances ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 11:16 (jane)<\/b>Window balances on order <\/p>

09\/10\/2020 10:56 (sandra)<\/b>Access today with keys to take details of balances to order <\/p>

22\/10\/2020 08:58 (sandra)<\/b>preliminary booked for Monday 26th 12 - 6 pm <\/p>

23\/10\/2020 13:53 (sandra)<\/b>Lilian will assist with access <\/p>

16\/11\/2020 14:50 (jane)<\/b>Requested access for 19th November <\/p>

19\/11\/2020 12:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46532","activity_ticket_id":"45841","ticket_reference":"HDT46922","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To be in attendance on Tuesday 13th October for one complete day","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/20","activity_end":"2020-10-13 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55911","activity_notes":"To be in attendance on Tuesday 13th October for one complete day","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2020 07:46 (alan)<\/b>Go through with M & E contractors where all landlords D\/Bs are<\/p>

14\/10\/2020 07:46 (alan)<\/b>Go through with M & E contractors where all landlords D\/Bs are<\/p>

14\/10\/2020 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46533","activity_ticket_id":"45842","ticket_reference":"HDT46923","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamps - FOR FRIDAY 9TH OCTOBER ","ticket_address_1":"Flat 15, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/20","activity_end":"2020-10-08 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55912","activity_notes":"To replace blown lamps - FOR FRIDAY 9TH OCTOBER ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 13:41 (alan)<\/b>Replace two blown bulbs in flat<\/p>

09\/10\/2020 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46534","activity_ticket_id":"45843","ticket_reference":"HDT46924","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamps - FOR FRIDAY 9TH OCTOBER ","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/20","activity_end":"2020-10-08 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55913","activity_notes":"To replace blown lamps - FOR FRIDAY 9TH OCTOBER ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 13:42 (alan)<\/b>Replace eight blind lamps in various locations in flat<\/p>

09\/10\/2020 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46535","activity_ticket_id":"45844","ticket_reference":"HDT46925","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13771 - Replacement gas hob ","ticket_address_1":"Flat 9, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/20","activity_end":"2020-10-08 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55914","activity_notes":"Replacement gas hob ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2020 16:17 (sandra)<\/b>booked for friday 23rd after 9 am<\/p>

23\/11\/2020 10:11 (sandra)<\/b>(Ticket Closed)<\/p>

23\/11\/2020 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46536","activity_ticket_id":"45845","ticket_reference":"HDT46926","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/13772 - Flue terminal replacement ","ticket_address_1":"Flat 14, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/20","activity_end":"2020-10-08 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55915","activity_notes":"Flue terminal replacement ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2020 16:16 (sandra)<\/b>booked for thursday 22 after 9 am<\/p>

26\/10\/2020 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46537","activity_ticket_id":"45765","ticket_reference":"HDT46846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13764 - Pre-tenancy works ","ticket_address_1":"Penthouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/10\/20","activity_end":"2020-10-08 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55916","activity_notes":"Danny can you take a look at the shower seals here please, apparently they are leaking ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:17 (alan)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps <\/p>

05\/10\/2020 14:21 (sandra)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps<\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

08\/10\/2020 09:53 (alan)<\/b>Remove light fitting left by previous tenant and drop back to site office<\/p>

08\/10\/2020 13:47 (dan)<\/b>New seals to be ordered for 2x shower enclosures<\/p>

16\/10\/2020 16:35 (sandra)<\/b>Hi Sandra\/Jane, apparently yesterday the tenant discovered another leak from the ensuite bedroom leaking to the kitchen below.Please ask your guys if they mastic around the shower as per ITC list. If this is not the case, then please investigate and add to this work order.<\/p>

23\/10\/2020 07:09 (roy)<\/b>Top floor bathroom (ensuite) leaking 2nd floor bathroom leaking into kitchen.Shower tray in corner has dropped and needs thick band of silicone.Shower door needs new door seal. BrokenLeaking trap on hand basinLights o\/o\/o x 3 Faulty heating control panelMissing dimmer knobs c 2Intercom not working <\/p>

24\/10\/2020 09:50 (roy)<\/b>Removed and resealed silicone in upstairs and downstairs showers.Lights due in on Wednesday <\/p>

26\/10\/2020 15:56 (sandra)<\/b>ADD SCREWFIX ORDER TO THIS TICKET <\/p>

27\/10\/2020 10:47 (sandra)<\/b>new controller fitted <\/p>

07\/11\/2020 11:13 (roy)<\/b>Replaced faulty lights with drivers x 3 Replaced 2 x dimmer knobs<\/p>

09\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46538","activity_ticket_id":"45846","ticket_reference":"HDT46927","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13770 - Replacement of dishwasher ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/10\/20","activity_end":"2020-10-08 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55917","activity_notes":"Replacement of dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 12:22 (jane)<\/b>Dishwasher on order <\/p>

12\/10\/2020 16:58 (sandra)<\/b>booked for Thursday 12 -6 <\/p>

14\/10\/2020 14:10 (sandra)<\/b>booked for Friday 12 - 6 with tenant <\/p>

20\/10\/2020 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46539","activity_ticket_id":"45512","ticket_reference":"HDT46593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - TENANT WILL BE HOME ON WEDNESDAY 14TH OCTOBER ","ticket_address_1":"Flat 1, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/20","activity_end":"2020-10-14 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55918","activity_notes":"ONLY HOME NOW AFTER 2 PM One of the ceiling lamps stopped working. It needs to be replaced. Update Reddan has seen the light bulbs and I think they should have ordered the replacement one before the lockdown. New The light bulb in the fridge burned out. There is an ongoing issue with the light flickering in the flat. The lower the dimmer, the more they flicker, but unfortunately, they now flicker even on the full power. I asked electricity professionals why that could be when they were fixing something on the ground floor. After a brief assessment, they said it might be either the wrong or wrongly set up dimmers. We need to investigate why this happens and fix it. It is very irritating for the eyes. :(","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2020 16:43 (jane)<\/b>Filters on order<\/p>

08\/10\/2020 13:57 (jane)<\/b>Works programmed in with tenant for Wednesday 14th October - morning <\/p>

13\/10\/2020 15:07 (sandra)<\/b>Tenant home after 2pm on Wednesday now <\/p>

14\/10\/2020 08:51 (sandra)<\/b>cancelled for today. rescheduled for next Wednesday 21st. Awaiting confirmation <\/p>

14\/10\/2020 12:37 (sandra)<\/b>rebooked with tenant for today after 2 pm <\/p>

14\/10\/2020 15:42 (iain)<\/b>List of works.<\/p>

14\/10\/2020 21:07 (roy)<\/b>Various problems.Lights Air filters Boiler flue <\/p>

21\/10\/2020 13:20 (sandra)<\/b>Booked for Monday 26th <\/p>

09\/11\/2020 11:11 (jane)<\/b>Requested access for Wednesday <\/p>

12\/11\/2020 08:48 (roy)<\/b>Returned and replaced light fittings.Replaced 5 x 9v bulbs Replaced fridge bulb Replaced incorrect 3 gang dimmer switch<\/p>

12\/11\/2020 09:44 (jane)<\/b>Returning today, further electrical issues <\/p>

12\/11\/2020 15:47 (roy)<\/b>Returned with Alan and had to replace 2 more light fittings.<\/p>

23\/11\/2020 10:09 (sandra)<\/b>filter replaced. quote to replace controller <\/p>

30\/11\/2020 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46540","activity_ticket_id":"45611","ticket_reference":"HDT46692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to a faulty Bath Plug and fridge light out. - FOR TOMORROW MORNING BETWEEN 8 AND 9AM ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/10\/20","activity_end":"2020-10-08 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55919","activity_notes":"To attend to a faulty Bath Plug and fridge light out.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 14:40 (dan)<\/b>New combi bath\/waste filler ordered<\/p>

22\/09\/2020 08:48 (alan)<\/b>Replace blown lamp in fridge<\/p>

06\/10\/2020 11:55 (jane)<\/b>Tenant is home for access on Thursday 8th October <\/p>

08\/10\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2020 13:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2020 15:26 (dan)<\/b>Removed tiles to access bath, replaced bath filler, refitted and sealed tiles<\/p>

08\/10\/2020 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46541","activity_ticket_id":"45847","ticket_reference":"HDT46928","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair light shinning on china town gates ","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Wardour Street ","cs_id":"221","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"221","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/20","activity_end":"2020-10-08 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55920","activity_notes":"To repair light shinning on china town gates ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 06:28 (alan)<\/b>Investigate light on roof of building lighting up China town gate not working Found loose connection Repaired and left working <\/p>

09\/10\/2020 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46542","activity_ticket_id":"45848","ticket_reference":"HDT46929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/10\/20","activity_end":"2020-10-12 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55921","activity_notes":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2020 13:38 (iain)<\/b>ITC's and meter readings.<\/p>

13\/10\/2020 10:37 (sandra)<\/b>meter readings sent to Garry and ITC attached <\/p>

28\/10\/2020 20:25 (travis)<\/b>Sash window cord replacement.<\/p>

29\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

29\/10\/2020 07:56 (iain)<\/b>Sash cord.<\/p>

11\/11\/2020 17:02 (dean)<\/b>Done 110.00<\/p>

12\/11\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46543","activity_ticket_id":"45849","ticket_reference":"HDT46930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT46803 Follow-Up -To attend to water damage \/ leak from skylight - VACANT FLAT ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/10\/20","activity_end":"2020-10-08 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55922","activity_notes":"HDT46803 Follow-Up - To attend to water damage \/ leak from skylight Danny, just waiting to hear back on access ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 15:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2020 14:03 (dan)<\/b>Carried out water test and attempted repairs, multiple repairs have been attempted in past and feel a specialist is required to repair skylight<\/p>

09\/10\/2020 14:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46544","activity_ticket_id":"45850","ticket_reference":"HDT46931","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To attend to leak - Provisionally booked for Thursday 15th October ","ticket_address_1":"2-6 Bridge Street ","ticket_address_2":"","ticket_town":"Hemel Hempstead ","ticket_county":null,"ticket_postcode":"HP1 1EF","cs_address_1":"2-6 Bridge Street ","cs_id":"224","cs_address_2":"","cs_town":"Hemel Hempstead ","cs_postcode":"HP1 1EF","ticket_client_site":"224","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/20","activity_end":"2020-10-15 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55923","activity_notes":"To attend to leak - Provisionally booked for Thursday 15th October Can you arrange for someone to attend to the below ASAP, Ian attended a while back and was wondering if you can ask him to re-attend.He confirmed that it was not the roof that was leaking but the walk way outside the flats.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46545","activity_ticket_id":"45851","ticket_reference":"HDT46932","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lamps and making good ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/20","activity_end":"2020-10-09 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55924","activity_notes":"Change blown bulbs in 2nd floor toiletand fill a hole in floor in basement pump room ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 13:40 (alan)<\/b>Replace blind lamps in second floor toiletFill holes in floor in basement pump room<\/p>

09\/10\/2020 15:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46546","activity_ticket_id":"45853","ticket_reference":"HDT46934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/20","activity_end":"2020-10-09 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55925","activity_notes":"TENANT WORKING FROM HOME SO PLEASE ATTEND TODAY.Please attend site for Flat 6 as they have reported the boiler is not working and showing error 110","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2020 10:32 (sandra)<\/b>tenant working from home so engineer can come any time.<\/p>

09\/10\/2020 15:57 (roy)<\/b>No idea what I did but boiler now up and running.Unable to repressure but is 1.1 bar.Reset and all seems ik<\/p>

09\/10\/2020 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46547","activity_ticket_id":"45854","ticket_reference":"HDT46935","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blade sign","ticket_address_1":"Unit 30","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC27","cs_address_1":"Unit 30","cs_id":"227","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"227","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/20","activity_end":"2020-10-09 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55926","activity_notes":"repair blade light sign ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2020 10:49 (sandra)<\/b>(Ticket Closed)<\/p>

11\/12\/2020 16:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/12\/2020 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46548","activity_ticket_id":"45855","ticket_reference":"HDT46936","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blade Sign","ticket_address_1":"Unit 12","ticket_address_2":"Central Cross ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 12","cs_id":"228","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"228","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/20","activity_end":"2020-10-09 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55927","activity_notes":"REpair Blade light sign ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 13:38 (alan)<\/b>Stripped down blade light resold are faulty connection to LED and leaving for working order<\/p>

09\/10\/2020 14:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46549","activity_ticket_id":"45856","ticket_reference":"HDT46937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blade Light Sign","ticket_address_1":"Unit 13","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 13","cs_id":"229","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"229","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/20","activity_end":"2020-10-09 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55928","activity_notes":"Repair Blade light Sign ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 13:39 (alan)<\/b>Stripped down blade light repair resolder faulty connection to LED and leave in working order<\/p>

09\/10\/2020 14:58 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2020 15:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2020 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46550","activity_ticket_id":"45857","ticket_reference":"HDT46938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace Mail Box ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/20","activity_end":"2020-10-09 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55929","activity_notes":"Replace Mail Box ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 11:01 (travis)<\/b>Drill out and replace a post box lock.<\/p>

09\/10\/2020 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46551","activity_ticket_id":"45858","ticket_reference":"HDT46939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"165","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"165","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/20","activity_end":"2020-10-09 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55930","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 15:04 (roy)<\/b>Pressure low on boiler No leak found Hot water and hearing ok<\/p>

09\/10\/2020 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46552","activity_ticket_id":"45853","ticket_reference":"HDT46934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/20","activity_end":"2020-10-09 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55931","activity_notes":"TENANT HOME FOR ACCESS Please attend site for Flat 6 as they have reported the boiler is not working and showing error 110","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 10:32 (sandra)<\/b>tenant working from home so engineer can come any time.<\/p>

09\/10\/2020 15:57 (roy)<\/b>No idea what I did but boiler now up and running.Unable to repressure but is 1.1 bar.Reset and all seems ik<\/p>

09\/10\/2020 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46553","activity_ticket_id":"45859","ticket_reference":"HDT46940","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"plumbing issues ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"230","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"230","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/10\/20","activity_end":"2020-10-09 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55932","activity_notes":"Please raise a work order to Reddan to reinstate the water supply, flush all outlets and check boilers.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 14:49 (dan)<\/b>Resumed water supply, flushed system, restarted boiler and tested all <\/p>

09\/10\/2020 14:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46554","activity_ticket_id":"45720","ticket_reference":"HDT46801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window sill warping - FOR FRIDAY AFTERNOON AT 1;30PM - FOR MONDAY 22ND FEBRUARY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/10\/20","activity_end":"2020-10-09 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55933","activity_notes":"Window sill warping - FOR FRIDAY AFTERNOON at 1:30pm - Friday 9th October ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2020 13:56 (travis)<\/b>Attended and measured for new window sill to be fitted.Also decorator will be required.<\/p>

09\/12\/2020 11:00 (jane)<\/b>Tenant self isolating, ahead of her trip home, can the works be programmed in for end of February 2021<\/p>

10\/12\/2020 10:33 (jane)<\/b>FOR 22ND FEBRUARY 2021<\/p>

22\/02\/2021 13:38 (sandra)<\/b>gully outside is clear but that is where the leak could be coming from boxed gully <\/p>

22\/02\/2021 18:49 (iain)<\/b>Window sill.<\/p>

22\/02\/2021 18:49 (iain)<\/b>Window sill.<\/p>

01\/04\/2021 14:47 (sandra)<\/b>(Placed On Hold) waiting on Michael <\/p>

10\/12\/2021 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46555","activity_ticket_id":"45860","ticket_reference":"HDT46941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire door lock ","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"30 St Martins Lane ","cs_id":"231","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"231","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/20","activity_end":"2020-10-09 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55934","activity_notes":"Please raise a work order for Reddan to attend to a damaged lock. Keys can be collected from our office","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 15:59 (travis)<\/b>Reafixed fire door push handle.<\/p>

09\/10\/2020 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46556","activity_ticket_id":"45861","ticket_reference":"HDT46942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QE","cs_address_1":"3rd Floor Flat ","cs_id":"232","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QE","ticket_client_site":"232","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/20","activity_end":"2020-10-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55935","activity_notes":"Please attend site for 3rd floor flat to carry out gas safety\/PAT inspectionTUESDAY ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2020 15:31 (sandra)<\/b>BOOKED FOR TUESDAY<\/p>

12\/10\/2020 16:14 (roy)<\/b>Code F28 Took a while but managed to fire up the boiler.I think the condense pipe may be blocked as when I removed the pipe it fired up.Spoke to Michael and this may be the cause.May need to return if it fails again<\/p>

14\/10\/2020 12:40 (sandra)<\/b>(Ticket Closed)<\/p>

14\/10\/2020 21:12 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46557","activity_ticket_id":"45861","ticket_reference":"HDT46942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QE","cs_address_1":"3rd Floor Flat ","cs_id":"232","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QE","ticket_client_site":"232","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/20","activity_end":"2020-10-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55936","activity_notes":"Please attend site for 3rd floor flat to carry out gas safety\/PAT inspectionTUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 15:31 (sandra)<\/b>BOOKED FOR TUESDAY<\/p>

12\/10\/2020 16:14 (roy)<\/b>Code F28 Took a while but managed to fire up the boiler.I think the condense pipe may be blocked as when I removed the pipe it fired up.Spoke to Michael and this may be the cause.May need to return if it fails again<\/p>

14\/10\/2020 12:40 (sandra)<\/b>(Ticket Closed)<\/p>

14\/10\/2020 21:12 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46558","activity_ticket_id":"45862","ticket_reference":"HDT46943","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT to Jet wash machine ","ticket_address_1":"3rd Floor Office, 21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"150","cs_address_2":"21a Wardour Street","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/20","activity_end":"2020-10-12 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55937","activity_notes":"Carry out a PAT test to Jet Wash Machine ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2020 15:45 (roy)<\/b>Pat test 2 large jet wash machines<\/p>

12\/11\/2020 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46559","activity_ticket_id":"45863","ticket_reference":"HDT46944","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call out - out of hours ","ticket_address_1":"1st Floor Flat ","ticket_address_2":"3 Upper Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6LE","cs_address_1":"1st Floor","cs_id":"233","cs_address_2":"3 Upper Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 6LE","ticket_client_site":"233","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/20","activity_end":"2020-10-12 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55938","activity_notes":"leak into ground floor flat","activity_timesheet":"1","ticket_notes_combined":"

12\/10\/2020 09:39 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 09:48 (roy)<\/b>Leaking shower pump<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46560","activity_ticket_id":"45864","ticket_reference":"HDT46945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13778 - Repair or replacement of washer-dryer ","ticket_address_1":"Flat 4, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"223","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"223","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/10\/20","activity_end":"2020-10-12 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55939","activity_notes":"Repair or replacement of washer-dryer ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 17:00 (sandra)<\/b>5- 7 days lead time <\/p>

14\/10\/2020 12:30 (sandra)<\/b>access required for Monday <\/p>

14\/10\/2020 14:59 (sandra)<\/b>access confirmed for monday with tenant <\/p>

19\/10\/2020 16:06 (travis)<\/b>Aiding installation of washer dryer 2nd floor.<\/p>

20\/10\/2020 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46561","activity_ticket_id":"45865","ticket_reference":"HDT46946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler leaking onto kitchen table ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/20","activity_end":"2020-10-12 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55940","activity_notes":"Boiler leaking onto kitchen table KEYS CAN BE USED FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 13:39 (sandra)<\/b>ordered new flu adaptor and adapt flu to suit Left boiler working <\/p>

21\/10\/2020 13:28 (sandra)<\/b>temporary repair made and need to return to fit parts <\/p>

29\/10\/2020 16:32 (sandra)<\/b>rescheduled for Monday with keys <\/p>

02\/11\/2020 16:04 (sandra)<\/b>completed flu works. just need removeable panel put in first<\/p>

04\/11\/2020 13:38 (travis)<\/b>Boxing in works, around and above the boiler.<\/p>

05\/11\/2020 17:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46562","activity_ticket_id":"45866","ticket_reference":"HDT46947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water\/leak","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"235","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"235","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/10\/20","activity_end":"2020-10-12 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55941","activity_notes":"investigate a leak and damageTENANT IS HOME FOR ACCESS AT MID DAY ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 09:53 (sandra)<\/b>felt under the slate is damaged and causing the leak <\/p>

27\/10\/2020 11:43 (sandra)<\/b>asked for access wednesday morning <\/p>

28\/10\/2020 20:28 (travis)<\/b>Leak\/roof repair.<\/p>

29\/10\/2020 07:57 (iain)<\/b>Sealed areas of roof.<\/p>

29\/10\/2020 13:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46563","activity_ticket_id":"45869","ticket_reference":"HDT46950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 6th November ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/20","activity_end":"2020-11-06 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55942","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2020 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46564","activity_ticket_id":"45869","ticket_reference":"HDT46950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 6th November ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/20","activity_end":"2020-11-06 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55943","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2020 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46565","activity_ticket_id":"45870","ticket_reference":"HDT46951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 6th November ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/20","activity_end":"2020-11-06 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55944","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2020 12:37 (roy)<\/b>Pat and smoke test<\/p>

05\/11\/2020 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46566","activity_ticket_id":"45870","ticket_reference":"HDT46951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 6th November ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/20","activity_end":"2020-11-06 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55945","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 12:37 (roy)<\/b>Pat and smoke test<\/p>

05\/11\/2020 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46567","activity_ticket_id":"45871","ticket_reference":"HDT46952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 13th November ","ticket_address_1":"Flat 5","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/20","activity_end":"2020-11-13 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55946","activity_notes":"FOR 13TH NOVEMBER To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2020 16:27 (roy)<\/b>Pat and smoke test<\/p>

13\/11\/2020 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46568","activity_ticket_id":"45871","ticket_reference":"HDT46952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 13th November ","ticket_address_1":"Flat 5","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/20","activity_end":"2020-11-13 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55947","activity_notes":"FOR 13TH NOVEMBER To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 16:27 (roy)<\/b>Pat and smoke test<\/p>

13\/11\/2020 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46569","activity_ticket_id":"45868","ticket_reference":"HDT46949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine broken","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B","cs_address_1":"Flat 4","cs_id":"236","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B","ticket_client_site":"236","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/10\/20","activity_end":"2020-10-12 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55948","activity_notes":"Please raise a work order for Reddan to attend to a broken washing machine asap?","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2020 13:26 (sandra)<\/b>appliance engineer to attend on Wednesday between 12 - 5 pm<\/p>

12\/10\/2020 13:38 (iain)<\/b>Washing machine. Appliance engineer required.<\/p>

13\/10\/2020 16:04 (sandra)<\/b>tenant home for access <\/p>

16\/10\/2020 15:04 (sandra)<\/b>Faulty parts, will need to order <\/p>

02\/11\/2020 13:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46570","activity_ticket_id":"45875","ticket_reference":"HDT46956","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection -20 th November ","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"242","cs_address_2":"10 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"242","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/20","activity_end":"2020-11-20 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55949","activity_notes":"Gas Safety Inspection -20 th November ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2020 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46571","activity_ticket_id":"45876","ticket_reference":"HDT46957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 5th November ","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"243","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"243","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/20","activity_end":"2020-11-05 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55950","activity_notes":"Gas Safety Inspection ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2020 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46572","activity_ticket_id":"45874","ticket_reference":"HDT46955","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"241","cs_address_2":"5 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"241","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/20","activity_end":"2020-10-12 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55951","activity_notes":"Reddan gas engineer to attend as the boiler not working. TENANT CAN GIVE ACCESS AFTER 2 PM TODAY . Please ring Ming 0779184-633 for access when you get there ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2020 12:10 (sandra)<\/b>(Ticket Closed)<\/p>

14\/10\/2020 21:15 (roy)<\/b>Code f28 Condense pipe Maui be blocked but managed to fire up the boiler.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46573","activity_ticket_id":"45867","ticket_reference":"HDT46948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/20","activity_end":"2020-10-12 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55952","activity_notes":"Please could you send someone to have a look at my boiler. Last time there was an issue with the pressure in the boiler.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 13:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46574","activity_ticket_id":"45877","ticket_reference":"HDT46958","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 6th November ","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"244","cs_address_2":"32-34 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"244","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/20","activity_end":"2020-11-06 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55953","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2020 12:38 (roy)<\/b>Pat and smoke test<\/p>

05\/11\/2020 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46575","activity_ticket_id":"45877","ticket_reference":"HDT46958","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 6th November ","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"244","cs_address_2":"32-34 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"244","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/20","activity_end":"2020-11-06 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55954","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 12:38 (roy)<\/b>Pat and smoke test<\/p>

05\/11\/2020 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46576","activity_ticket_id":"45868","ticket_reference":"HDT46949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine broken","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B","cs_address_1":"Flat 4","cs_id":"236","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B","ticket_client_site":"236","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/10\/20","activity_end":"2020-10-12 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55955","activity_notes":"Please raise a work order for Reddan to attend to a broken washing machine asap?","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 13:26 (sandra)<\/b>appliance engineer to attend on Wednesday between 12 - 5 pm<\/p>

12\/10\/2020 13:38 (iain)<\/b>Washing machine. Appliance engineer required.<\/p>

13\/10\/2020 16:04 (sandra)<\/b>tenant home for access <\/p>

16\/10\/2020 15:04 (sandra)<\/b>Faulty parts, will need to order <\/p>

02\/11\/2020 13:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46577","activity_ticket_id":"45872","ticket_reference":"HDT46953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 30th November ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/20","activity_end":"2020-11-30 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55956","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2020 16:06 (jane)<\/b>(Ticket Closed)<\/p>

23\/11\/2020 08:42 (roy)<\/b>Smoke and pat test<\/p>

03\/12\/2020 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46578","activity_ticket_id":"45872","ticket_reference":"HDT46953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 30th November ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/20","activity_end":"2020-11-30 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55957","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2020 16:06 (jane)<\/b>(Ticket Closed)<\/p>

23\/11\/2020 08:42 (roy)<\/b>Smoke and pat test<\/p>

03\/12\/2020 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46579","activity_ticket_id":"45873","ticket_reference":"HDT46954","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken underfloor ","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge St","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"240","cs_address_2":"62a Goodge St","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/20","activity_end":"2020-10-13 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55958","activity_notes":"As it's starting to get cold, I wanted to write to see if we can have someone check the underfloor heating? There's an error code appearing on the heating controllers around the flat. I tried calling John Guest and the customer service rep mentioned it may be because of the thermostat not working \/ out of battery. I'm not sure where the thermostat is located but if you can provide guidance, I can try changing the battery first before asking anyone to come up to help take a look at it.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46580","activity_ticket_id":"45878","ticket_reference":"HDT46959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 27 October ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-27 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55959","activity_notes":"Gas Safety Inspection - 27 October ","activity_timesheet":"1","ticket_notes_combined":"

23\/10\/2020 18:15 (michaelk)<\/b>Uy<\/p>

26\/10\/2020 17:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46581","activity_ticket_id":"45879","ticket_reference":"HDT46960","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 27 October ","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"246","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"246","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-27 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55960","activity_notes":"Gas Safety Inspection - 27 October ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2020 17:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46582","activity_ticket_id":"45880","ticket_reference":"HDT46961","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 27 October 2020","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-27 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55961","activity_notes":"Gas Safety Inspection - 27 October 2020","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2020 17:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46583","activity_ticket_id":"45881","ticket_reference":"HDT46962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 5th November ","ticket_address_1":"Flat 10","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"248","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"248","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/20","activity_end":"2020-11-06 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55962","activity_notes":"Gas Safety Inspection - 6th November ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2020 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46584","activity_ticket_id":"45835","ticket_reference":"HDT46916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via keys ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/20","activity_end":"2020-10-12 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55963","activity_notes":"1x faulty dimmer lights in Kitchen \/living room - Reinstate 3x Blinds bracket that are lopsided- Reinstate toilet roll holder- Reinstate 1x radiator valve head. Can you please add this in with the previous work order? We need an appliance engineer to check on the fan.AS YOU HAVE TO RETURN TO THE ABOVE CAN YOU LOOK AT A REPLACEMENT FOR THE RING FLUSH BUTTON AS WELL And to replace the ring around the push button flush.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 09:30 (roy)<\/b>Replaced dimmer module Refixed towel holder Refixed thermostatic valve Refixed blind cords<\/p>

09\/10\/2020 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

09\/10\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 14:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2020 16:19 (roy)<\/b>Many additional problems Lillian said add anything to listBroken blinds (ok on friday) Cabinet door broken. Exchanged from flat 4 Push button on toilet broken. Needs new Faulty extractor cooker hood <\/p>

19\/10\/2020 17:46 (roy)<\/b>Replaced push button in toilet.Resilicone marble top (two colours)<\/p>

20\/10\/2020 10:36 (sandra)<\/b>awaiting appliance engineer <\/p>

20\/10\/2020 11:24 (sandra)<\/b>appliance engineer to attend on Friday 10 - 2pm awaiting confirmation on access <\/p>

23\/10\/2020 14:49 (sandra)<\/b>soft close toilet seat to be fitted on Monday <\/p>

26\/10\/2020 14:03 (sandra)<\/b>The Cooker Hood at Flat 5, 1-3 Horse & Dolphin Yard, London, Greater London, W1D 5AZ was tested.During the test there were no faulty components found. You may consider sending a builder\/kitchen fitter to inspect the installation.<\/p>

26\/10\/2020 16:04 (sandra)<\/b>soft close toilet seat supplied and fitted <\/p>

27\/10\/2020 08:07 (dan)<\/b>Replaced toilet seat<\/p>

27\/10\/2020 08:25 (dan)<\/b>New seat required<\/p>

27\/10\/2020 11:02 (sandra)<\/b>extractor tested and working <\/p>

17\/11\/2020 21:07 (alan)<\/b>Help Roy<\/p>

18\/11\/2020 14:55 (roy)<\/b>Replaced faulty dimmer module.With Alan<\/p>

18\/11\/2020 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46585","activity_ticket_id":"45835","ticket_reference":"HDT46916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via keys ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/10\/20","activity_end":"2020-10-12 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55964","activity_notes":"1x faulty dimmer lights in Kitchen \/living room - Reinstate 3x Blinds bracket that are lopsided- Reinstate toilet roll holder- Reinstate 1x radiator valve head. Can you please add this in with the previous work order? We need an appliance engineer to check on the fan. And to replace the ring around the push button flush.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2020 09:30 (roy)<\/b>Replaced dimmer module Refixed towel holder Refixed thermostatic valve Refixed blind cords<\/p>

09\/10\/2020 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

09\/10\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 14:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2020 16:19 (roy)<\/b>Many additional problems Lillian said add anything to listBroken blinds (ok on friday) Cabinet door broken. Exchanged from flat 4 Push button on toilet broken. Needs new Faulty extractor cooker hood <\/p>

19\/10\/2020 17:46 (roy)<\/b>Replaced push button in toilet.Resilicone marble top (two colours)<\/p>

20\/10\/2020 10:36 (sandra)<\/b>awaiting appliance engineer <\/p>

20\/10\/2020 11:24 (sandra)<\/b>appliance engineer to attend on Friday 10 - 2pm awaiting confirmation on access <\/p>

23\/10\/2020 14:49 (sandra)<\/b>soft close toilet seat to be fitted on Monday <\/p>

26\/10\/2020 14:03 (sandra)<\/b>The Cooker Hood at Flat 5, 1-3 Horse & Dolphin Yard, London, Greater London, W1D 5AZ was tested.During the test there were no faulty components found. You may consider sending a builder\/kitchen fitter to inspect the installation.<\/p>

26\/10\/2020 16:04 (sandra)<\/b>soft close toilet seat supplied and fitted <\/p>

27\/10\/2020 08:07 (dan)<\/b>Replaced toilet seat<\/p>

27\/10\/2020 08:25 (dan)<\/b>New seat required<\/p>

27\/10\/2020 11:02 (sandra)<\/b>extractor tested and working <\/p>

17\/11\/2020 21:07 (alan)<\/b>Help Roy<\/p>

18\/11\/2020 14:55 (roy)<\/b>Replaced faulty dimmer module.With Alan<\/p>

18\/11\/2020 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46586","activity_ticket_id":"45882","ticket_reference":"HDT46963","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Small leak coming from 1st floor WC","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/20","activity_end":"2020-10-13 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55965","activity_notes":"Small leak coming from 1st Floor WCPlease attend Tuesday morning - Receptionist for access ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2020 14:46 (sandra)<\/b>Booked for 13th morning with Receptionist <\/p>

12\/10\/2020 17:34 (roy)<\/b>Leaking toilet. Stopped leak but ntr in the morning<\/p>

13\/10\/2020 09:09 (roy)<\/b>Leaking toilet. Replaced faulty valves<\/p>

13\/10\/2020 09:31 (sandra)<\/b>(Ticket Closed)<\/p>

13\/10\/2020 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46587","activity_ticket_id":"45883","ticket_reference":"HDT46964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13781 - Flat 3, Horse & Dolphin Yard ","ticket_address_1":"Flat 5","ticket_address_2":"Horse & Dolphin Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/10\/20","activity_end":"2020-10-12 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55966","activity_notes":"Redecoration works to hallway ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:40 (dean)<\/b>Done 160.00<\/p>

06\/11\/2020 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46588","activity_ticket_id":"45886","ticket_reference":"HDT46967","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"New Condence Cartridge ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/20","activity_end":"2020-10-12 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55967","activity_notes":"to Supply and Fit new condence Cartridge Please order ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 10:11 (sandra)<\/b>part ordered and needs to be booked in <\/p>

24\/11\/2020 09:11 (jane)<\/b>Booked for Thursday - Keys <\/p>

05\/01\/2021 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46589","activity_ticket_id":"45888","ticket_reference":"HDT46969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13765 - Replacement boiler ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/20","activity_end":"2020-10-12 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55968","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2020 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46590","activity_ticket_id":"45884","ticket_reference":"HDT46965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"thermostat issues ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/20","activity_end":"2020-10-15 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55969","activity_notes":": Please attend site to investigate an issue with the thermostat in Flat 1, if this requires a complete replacement please provide a quote with tenant between 2 - 3 pm ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2020 09:37 (sandra)<\/b>access arranged for Thursday <\/p>

13\/10\/2020 09:38 (sandra)<\/b>between 2 - 3 pm<\/p>

15\/10\/2020 15:35 (iain)<\/b>Investigate cracks and stain.<\/p>

21\/10\/2020 13:48 (sandra)<\/b>reprogrammed stat and left working <\/p>

21\/10\/2020 14:54 (sandra)<\/b>(Ticket Closed)<\/p>

21\/10\/2020 15:59 (roy)<\/b>Small damp area on kitchen ceiling.Got access onto roof and found a sloping roof.Tiles cracked and broken and holes in some slates. Guttering impossible to get to without scaffoldingSpoke to Lillian and this is Westminster council problem<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46591","activity_ticket_id":"45889","ticket_reference":"HDT46970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out ","ticket_address_1":"Flat 3.1","ticket_address_2":"8a Gerrrd Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"254","cs_address_2":"8a Gerrrd Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"254","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/20","activity_end":"2020-10-13 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55970","activity_notes":"WAITING ON ACCESS This is a different switch to the one reported last week. The switch in 3.01 fails to work intermittently. The flat is currently occupied and I am waiting for the tenant to provide a suitable time before arranging access to ensure social distancing","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 09:45 (sandra)<\/b>Waiting on access <\/p>

18\/10\/2020 14:53 (alan)<\/b>Replace faulty dimmer module to bathroom lights<\/p>

19\/10\/2020 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46592","activity_ticket_id":"45890","ticket_reference":"HDT46971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher is leaking ","ticket_address_1":"Flat 2.1","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/10\/20","activity_end":"2020-10-13 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55971","activity_notes":"dishwasher is leaking ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2020 10:07 (sandra)<\/b>Waiting for appointment from appliance engineer <\/p>

13\/10\/2020 12:05 (sandra)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 13:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/01\/2021 13:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46593","activity_ticket_id":"45892","ticket_reference":"HDT46973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat A","ticket_address_2":"23 Rathbone Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"256","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"256","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55972","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 12:51 (roy)<\/b>Pat and smoke test<\/p>

21\/10\/2020 13:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46594","activity_ticket_id":"45892","ticket_reference":"HDT46973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat A","ticket_address_2":"23 Rathbone Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"256","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"256","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55973","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 12:51 (roy)<\/b>Pat and smoke test<\/p>

21\/10\/2020 13:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46595","activity_ticket_id":"45893","ticket_reference":"HDT46974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat 8","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"257","cs_address_2":"55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"257","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55974","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 15:45 (roy)<\/b>Visited site but tenant asked us if we could return on another day<\/p>

21\/10\/2020 15:23 (sandra)<\/b>rebooked for Wednesday 28th. Awaiting confirmation <\/p>

10\/11\/2020 11:54 (roy)<\/b>Pat and smoke test<\/p>

10\/11\/2020 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46596","activity_ticket_id":"45893","ticket_reference":"HDT46974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat 8","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"257","cs_address_2":"55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"257","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/20","activity_end":"2020-11-05 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55975","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 15:45 (roy)<\/b>Visited site but tenant asked us if we could return on another day<\/p>

21\/10\/2020 15:23 (sandra)<\/b>rebooked for Wednesday 28th. Awaiting confirmation <\/p>

10\/11\/2020 11:54 (roy)<\/b>Pat and smoke test<\/p>

10\/11\/2020 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46597","activity_ticket_id":"45894","ticket_reference":"HDT46975","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat 1","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"258","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"258","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55976","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 10:26 (roy)<\/b>Pat and smoke test<\/p>

21\/10\/2020 13:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46598","activity_ticket_id":"45894","ticket_reference":"HDT46975","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat 1","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"258","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"258","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55977","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 10:26 (roy)<\/b>Pat and smoke test<\/p>

21\/10\/2020 13:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46599","activity_ticket_id":"45895","ticket_reference":"HDT46976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat 2","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"259","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"259","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55978","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 11:32 (roy)<\/b>Smoke and pat test<\/p>

21\/10\/2020 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46600","activity_ticket_id":"45895","ticket_reference":"HDT46976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat 2","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"259","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"259","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55979","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 11:32 (roy)<\/b>Smoke and pat test<\/p>

21\/10\/2020 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46601","activity_ticket_id":"45896","ticket_reference":"HDT46977","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat 3","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"260","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"260","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55980","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 11:33 (roy)<\/b>Smoke and pat test<\/p>

20\/10\/2020 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46602","activity_ticket_id":"45896","ticket_reference":"HDT46977","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance Testing ","ticket_address_1":"Flat 3","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"260","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"260","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/20","activity_end":"2020-10-20 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55981","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 11:33 (roy)<\/b>Smoke and pat test<\/p>

20\/10\/2020 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46603","activity_ticket_id":"45897","ticket_reference":"HDT46978","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher is leaking ","ticket_address_1":"Flat 2.1","ticket_address_2":"8a Gerrrd Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"255","cs_address_2":"8a Gerrrd Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"255","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/20","activity_end":"2020-10-13 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55982","activity_notes":"dishwasher is leaking ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2020 14:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46604","activity_ticket_id":"45898","ticket_reference":"HDT46979","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting issues ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/20","activity_end":"2020-10-13 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55983","activity_notes":"Please raise a work order for Reddan to attend to investigate power issues in the first floor office.","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2020 07:52 (alan)<\/b>Investigate lights not working 1st floor office Found emergency light test switch to be turn off Switched on tested and left working <\/p>

14\/10\/2020 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46605","activity_ticket_id":"45898","ticket_reference":"HDT46979","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting issues ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/20","activity_end":"2020-10-13 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55984","activity_notes":"Please raise a work order for Reddan to attend to investigate power issues in the first floor office.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2020 07:52 (alan)<\/b>Investigate lights not working 1st floor office Found emergency light test switch to be turn off Switched on tested and left working <\/p>

14\/10\/2020 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46606","activity_ticket_id":"45899","ticket_reference":"HDT46980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out in common parts ","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"263","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TA","ticket_client_site":"263","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/20","activity_end":"2020-10-13 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55985","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2020 07:53 (alan)<\/b>Replace faulty LED down lighter on top floor <\/p>

14\/10\/2020 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46607","activity_ticket_id":"45900","ticket_reference":"HDT46981","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Emergency call out ","ticket_address_1":"5 Shelton Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Shelton Street ","cs_id":"264","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JN","ticket_client_site":"264","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/20","activity_end":"2020-10-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55986","activity_notes":"out of hours call out as main door handle is falling off ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2020 12:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46608","activity_ticket_id":"45901","ticket_reference":"HDT46982","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Visit sites and investigate ","ticket_address_1":"Various Sites","ticket_address_2":"Shaftesbury Portfolio","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/20","activity_end":"2020-10-13 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55987","activity_notes":"To visit various sites and investigate single phase and 3 phase ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2020 07:50 (alan)<\/b>Identify where meters with Single Phase or 3 Phase and report back to Mike D<\/p>

14\/10\/2020 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46609","activity_ticket_id":"45885","ticket_reference":"HDT46966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of Works ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/20","activity_end":"2020-10-14 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55988","activity_notes":"Wednesday with keys Please raise a work order for Reddan to attend to;The heating in the small bedroom.The sink stopper is stuck in place and we can not empty the water.Grease\/ realign the hinges on the Vanity Unit Check why the windows in the living area are difficult to open and close","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 09:43 (sandra)<\/b>waiting on access from client, asked for Wednesday or Thursday <\/p>

13\/10\/2020 10:42 (sandra)<\/b>Wednesday with Keys <\/p>

14\/10\/2020 21:10 (roy)<\/b>Windows sticking. Not complete Hearing in bedroom. Not complete Waste sticking. Complete Mirror cabinet doors. Incomplete<\/p>

26\/10\/2020 16:11 (sandra)<\/b>BOOKED FOR TUESDAY <\/p>

27\/10\/2020 11:26 (sandra)<\/b>attended but not given access. ask to reschedule for Wednesday at 10 am <\/p>

28\/10\/2020 15:38 (sandra)<\/b>heating working and quote for further works <\/p>

13\/12\/2020 18:59 (alan)<\/b>Reset all underfloor heating programs <\/p>

11\/01\/2021 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46610","activity_ticket_id":"45828","ticket_reference":"HDT46909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/20","activity_end":"2020-10-14 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55989","activity_notes":"To carry out compliant eye bolt testing BETWEEN 8 - 10 AM - NEW TENANT MAY BE THERE. CAN YOU COLLECT KEYS AND KNOCK FIRST. ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 15:24 (sandra)<\/b>BOOKED FOR 14TH <\/p>

14\/10\/2020 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

14\/10\/2020 14:30 (alan)<\/b>Supply access <\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46611","activity_ticket_id":"45791","ticket_reference":"HDT46872","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Eye Bolt Testing ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrad Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"178","cs_address_2":"37-38 Gerrad Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"178","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/20","activity_end":"2020-10-14 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55990","activity_notes":"Tenant moved in today, collect keys - they may be there Please raise wo for Reddan to test Eye Bolt at flat 4, 37\/38 GS. Due 11th OctPlease advise Lilian of date for access","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 15:25 (sandra)<\/b>BOOKED FOR 14TH <\/p>

14\/10\/2020 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

14\/10\/2020 14:31 (alan)<\/b>Supply access<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46612","activity_ticket_id":"45903","ticket_reference":"HDT46984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/20","activity_end":"2020-10-13 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55991","activity_notes":"Can you ask Redden to look at putting a proper full length shower screen in the ensuite bathroom in Flat 8 as the shower leaks all over the floor. Also the water in the tap in the kitchen doesnt seem to run cold. Also not sure the washing machine works properly, we couldnt get the drying part to work at all? The wardrobe door in the front bedroom is broken. ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2020 11:12 (roy)<\/b>Faulty dryer.Downloaded book but symbol doesn't correspond with control panel.Need appliance engineer<\/p>

16\/10\/2020 15:24 (sandra)<\/b>Wednesday 21 between 12 - 6. have asked for a call an hour before to collect keys <\/p>

21\/10\/2020 13:31 (sandra)<\/b>shower screen has gone to quote and tap is working to 19 degrees within limits <\/p>

22\/10\/2020 08:51 (roy)<\/b>Access Repair aid.<\/p>

23\/10\/2020 12:49 (sandra)<\/b>PCB in the washing machine has been reset and left working <\/p>

23\/10\/2020 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46613","activity_ticket_id":"45903","ticket_reference":"HDT46984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/20","activity_end":"2020-10-13 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55992","activity_notes":"CAN YOU LOOK AT THE BOTTOM TWO ON THIS LIST ROY TOMORROW AS A MATTER OR URGENCY.Can you ask Redden to look at putting a proper full length shower screen in the ensuite bathroom in Flat 8 as the shower leaks all over the floor. Also the water in the tap in the kitchen doesnt seem to run cold. Also not sure the washing machine works properly, we couldnt get the drying part to work at all? The wardrobe door in the front bedroom is broken. ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2020 11:12 (roy)<\/b>Faulty dryer.Downloaded book but symbol doesn't correspond with control panel.Need appliance engineer<\/p>

16\/10\/2020 15:24 (sandra)<\/b>Wednesday 21 between 12 - 6. have asked for a call an hour before to collect keys <\/p>

21\/10\/2020 13:31 (sandra)<\/b>shower screen has gone to quote and tap is working to 19 degrees within limits <\/p>

22\/10\/2020 08:51 (roy)<\/b>Access Repair aid.<\/p>

23\/10\/2020 12:49 (sandra)<\/b>PCB in the washing machine has been reset and left working <\/p>

23\/10\/2020 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46614","activity_ticket_id":"45904","ticket_reference":"HDT46985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT46859 Follow-Up -roof leaks - FOR WEDNESDAY 25TJ NOVEMBER, TENANT WILL GIVE ACCESS BETWEEN 8:30 AND 9AM ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/20","activity_end":"2020-10-13 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55993","activity_notes":"Let me know when you have the materials to deal with the flash banding and repairs and I will book you in HDT46859 Follow-Up - Emergency call out ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 09:04 (roy)<\/b>Lifted decking to expose outlets.Cleared debris underneath. But leak coming from up high on lead work. NTR with tall steps to inspect.Quote will be required for 2 potential leaks. Damp by door (rotten) Rotten timber on wall Photos sent to office with details<\/p>

25\/11\/2020 14:38 (iain)<\/b>Roof works.<\/p>

25\/11\/2020 15:32 (dan)<\/b>Leak investigation\/roof works<\/p>

25\/11\/2020 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46615","activity_ticket_id":"45905","ticket_reference":"HDT46986","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13783 - Redecoration works ","ticket_address_1":"Flat 2.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/10\/20","activity_end":"2020-10-13 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55994","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 18:32 (dean)<\/b>Done 460.00<\/p>

23\/10\/2020 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46616","activity_ticket_id":"45906","ticket_reference":"HDT46987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13795 - Redecoration works ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/10\/20","activity_end":"2020-10-13 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55995","activity_notes":"Redecoration works","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 20:36 (dean)<\/b>235.00<\/p>

03\/11\/2020 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46617","activity_ticket_id":"45907","ticket_reference":"HDT46988","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/20","activity_end":"2020-10-14 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55996","activity_notes":"Please raise a work order for Reddan to attend.Hi Sandra\/Jane, Gas engineer is aware and can attend at 9am. Please inform him that you have received this work order.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 13:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46618","activity_ticket_id":"45908","ticket_reference":"HDT46989","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler breakdown ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/20","activity_end":"2020-10-14 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55997","activity_notes":"Jane Sandra, can we get Michael to inspect the manifold on this boiler - You can use keys for access.","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2020 09:10 (sandra)<\/b>access with keys today <\/p>

21\/10\/2020 13:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46619","activity_ticket_id":"45902","ticket_reference":"HDT46983","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drainage checked ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/10\/20","activity_end":"2020-10-14 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55998","activity_notes":"porter will give access Can we have the drainage checked at the above property in the gardens please as the 2 very large planters seemed to have a blockage? Kira the porter will give access","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2020 15:17 (dan)<\/b>1" drill bit and possibly drill hire to drill holes into 5" thick reinforced concrete planters to allow drainage<\/p>

02\/11\/2020 15:38 (dan)<\/b>Drilled 25mm drainage holes in concrete planters, drilled 20mm holes in wooden planters<\/p>

03\/11\/2020 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46620","activity_ticket_id":"45911","ticket_reference":"HDT46992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"NICEic","ticket_address_1":"Flat 3","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"260","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"260","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"55999","activity_notes":"NICEicPlease raise a work order for Reddan to attend to carry out this testing on 19\/10\/2020.","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2020 18:21 (alan)<\/b>Electrical condition report<\/p>

20\/10\/2020 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46621","activity_ticket_id":"45912","ticket_reference":"HDT46993","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/20","activity_end":"2020-10-14 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56000","activity_notes":"light not working in basement stairwelllight not working in reception","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:50 (alan)<\/b>Replace blind light in fitting in basement model shopReplace blind light basement bottom of staircaseReplace blind light in reception area<\/p>

23\/10\/2020 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46622","activity_ticket_id":"45913","ticket_reference":"HDT46994","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"NICEic","ticket_address_1":"Flat A2","ticket_address_2":"145 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B","cs_address_1":"Flat A2","cs_id":"281","cs_address_2":"145 Drury Lane ","cs_town":"London","cs_postcode":"WC2B","ticket_client_site":"281","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/20","activity_end":"2020-10-14 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56001","activity_notes":"NICEic","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2020 16:09 (alan)<\/b>Electrical inspection <\/p>

16\/10\/2020 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46623","activity_ticket_id":"45914","ticket_reference":"HDT46995","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"vehicle Gate not working ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/10\/20","activity_end":"2020-10-14 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56002","activity_notes":"Vehicle Gate not workingcan you have a look ASAP ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2020 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46624","activity_ticket_id":"45915","ticket_reference":"HDT46996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights not working ","ticket_address_1":"Grays and Feather ","ticket_address_2":"26 Wellington Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Grays and Feather ","cs_id":"282","cs_address_2":"26 Wellington Street ","cs_town":"Lodon ","cs_postcode":"WC2","ticket_client_site":"282","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/20","activity_end":"2020-10-15 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56003","activity_notes":"Lights on lower Wellington\/ Tavistock Street not workingI visited Grays and Feather this evening and they have told me the lights do not work at all on this lower block - indeed they were not on and the north block was. They said its been like this pretty much all year. ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2020 06:54 (alan)<\/b>Found circuit to be tripped out reset circuit and time clock Report back that most the lights have water in them <\/p>

16\/10\/2020 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46625","activity_ticket_id":"45919","ticket_reference":"HDT47000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate door handle ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/20","activity_end":"2020-10-15 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56004","activity_notes":"To reinstate Main street door Handle","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2020 15:34 (iain)<\/b>Remove metal sheet and door furniture to refix external door knob.<\/p>

16\/10\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46626","activity_ticket_id":"45654","ticket_reference":"HDT46735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/20","activity_end":"2020-10-15 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56005","activity_notes":"To carry out compliant eye bolt testing ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2020 09:38 (jane)<\/b>Programmed in for 15th October at 8am <\/p>

16\/10\/2020 08:56 (roy)<\/b>Access for Height Safe<\/p>

16\/10\/2020 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46627","activity_ticket_id":"45655","ticket_reference":"HDT46736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"70","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"70","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/20","activity_end":"2020-10-15 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56006","activity_notes":"To carry out compliant eye bolt testing ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2020 09:39 (jane)<\/b>Programmed in for 15th October at 8am <\/p>

16\/10\/2020 08:57 (roy)<\/b>Access for Height Safe<\/p>

16\/10\/2020 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46628","activity_ticket_id":"45656","ticket_reference":"HDT46737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/20","activity_end":"2020-10-15 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56007","activity_notes":"To carry out compliant eye bolt testing ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2020 09:39 (jane)<\/b>For 15th October at 8am <\/p>

16\/10\/2020 08:58 (roy)<\/b>Access for Height Safe<\/p>

16\/10\/2020 09:33 (sandra)<\/b>certificate failed. awaiting report <\/p>

16\/10\/2020 09:33 (sandra)<\/b>compliance eye bolt testing completed and awaiting report <\/p>

16\/10\/2020 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46629","activity_ticket_id":"45942","ticket_reference":"HDT47023","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating issues ","ticket_address_1":"Flat 2","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"299","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"299","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/20","activity_end":"2020-10-15 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56008","activity_notes":"GARRY ARRANGING ACCESS BETWEEN 2 - 4 TODAY heating issues ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 13:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46630","activity_ticket_id":"45943","ticket_reference":"HDT47024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 lights not working in common parts ","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"300","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"300","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/20","activity_end":"2020-10-15 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56009","activity_notes":"2 lights not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:46 (alan)<\/b>Replace blown lamps in common parts as needed<\/p>

19\/10\/2020 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46631","activity_ticket_id":"45944","ticket_reference":"HDT47025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"common parts - 2 lights not working ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/20","activity_end":"2020-10-15 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56010","activity_notes":"2 lights not working ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:48 (alan)<\/b>Replace blown lamps in common parts as needed<\/p>

19\/10\/2020 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46632","activity_ticket_id":"45945","ticket_reference":"HDT47026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"common parts - lights in basement not working ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/20","activity_end":"2020-10-15 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56011","activity_notes":"lights in basement not working","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2020 06:57 (alan)<\/b>Investigate on lights in basement Replace blown lamps in 3 fittings and leave all lights working <\/p>

16\/10\/2020 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46633","activity_ticket_id":"45884","ticket_reference":"HDT46965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"thermostat issues ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/20","activity_end":"2020-10-15 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56012","activity_notes":"Can you take a look at the mold","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 09:37 (sandra)<\/b>access arranged for Thursday <\/p>

13\/10\/2020 09:38 (sandra)<\/b>between 2 - 3 pm<\/p>

15\/10\/2020 15:35 (iain)<\/b>Investigate cracks and stain.<\/p>

21\/10\/2020 13:48 (sandra)<\/b>reprogrammed stat and left working <\/p>

21\/10\/2020 14:54 (sandra)<\/b>(Ticket Closed)<\/p>

21\/10\/2020 15:59 (roy)<\/b>Small damp area on kitchen ceiling.Got access onto roof and found a sloping roof.Tiles cracked and broken and holes in some slates. Guttering impossible to get to without scaffoldingSpoke to Lillian and this is Westminster council problem<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46634","activity_ticket_id":"45947","ticket_reference":"HDT47028","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no heating ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/20","activity_end":"2020-10-15 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56013","activity_notes":"we turned on the heating the other day and tenant is saying the heating is still not working can we attend","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2020 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46635","activity_ticket_id":"45948","ticket_reference":"HDT47029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights not working ","ticket_address_1":"Wellington\/Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Wellington\/Tavistock Street ","cs_id":"301","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"301","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/20","activity_end":"2020-10-15 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56014","activity_notes":": Please attend site to replace the blown lights on lower Wellington\/Tavistock Street and to remove the water from the globes in the area.","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2020 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46636","activity_ticket_id":"45949","ticket_reference":"HDT47030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Make Safe window ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street","cs_id":"302","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 4NE","ticket_client_site":"302","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/20","activity_end":"2020-10-15 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56015","activity_notes":"Dan has just contacted me regarding the AOV windows and the wood coming out. He is concerned that if he takes the chain arm off, the window will just fall out, as the hinges are at the bottom with no safety arms. I had the same issue at Charlotte street. He has said that the MDF or whatever is fitted, is replaced, also that a safety arm or catch is fitted so that the window cannot fall open. He has said that the chain arms is just holding, and if the screw fails, the window will probably fall open and could smash. This is my main concern, that it could fall and smash.Could you arrange for your chippy to make this safe, and see if they can fit a safety chain or catch to both windows. We can attend site with them to disconnect the chain arm and re-connect after","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2020 09:00 (roy)<\/b>Made safe wimdows but couldn't fit correct safety link (Leylands sold out) Fitted something temp but not secure NTR<\/p>

10\/12\/2020 13:14 (travis)<\/b>Secured smoke vent\/window by fitting X2 purpose made decorative chains to either side .<\/p>

10\/12\/2020 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46637","activity_ticket_id":"45832","ticket_reference":"HDT46913","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - redecs gone to quote ","ticket_address_1":"Flat 2.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/20","activity_end":"2020-10-15 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56016","activity_notes":"To carry out pre-tenancy checks - redecs gone to quote ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 09:36 (roy)<\/b>Pre tenancy list<\/p>

08\/10\/2020 09:54 (jane)<\/b>Pre-tenancy list sent to client for approval <\/p>

08\/10\/2020 09:54 (jane)<\/b>(Placed On Hold) <\/p>

15\/10\/2020 13:44 (sandra)<\/b>(Removed from on-hold)<\/p>

16\/10\/2020 07:55 (iain)<\/b>List of works.<\/p>

26\/10\/2020 16:01 (sandra)<\/b>tap on order <\/p>

03\/11\/2020 12:11 (dan)<\/b>Taps repair<\/p>

03\/11\/2020 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46638","activity_ticket_id":"45891","ticket_reference":"HDT46972","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak behind fascia at front ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/20","activity_end":"2020-10-15 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56017","activity_notes":"wooden frame has been scraped back to be repaired and discovered it is rotten and soaking wet behind.Can leak be investigated and stopped.","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 16:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46639","activity_ticket_id":"45764","ticket_reference":"HDT46845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"There are leaks going into Bricco E Bacco's unit from the pavement into his property","ticket_address_1":"Restaurant, 11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11-13 Charlotte Street","cs_id":"157","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RH","ticket_client_site":"157","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/20","activity_end":"2020-10-15 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56018","activity_notes":"It is still leaking into the basement, there is a crack to a slate\/slab on the step above their basement that leads into the entrance door. needs to be repaired ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:15 (dan)<\/b>Refitted cowl to extractor duct on roof, cleaned outlet, cracks on external front door step requires repairs to concrete<\/p>

05\/10\/2020 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

15\/10\/2020 16:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/10\/2020 16:15 (sandra)<\/b>Refitted cowl to extractor duct on roof, cleaned outlet to stop leak. already completedthere is a crack to a slate\/slab on the step above their basement that leads into the entrance door.<\/p>

19\/10\/2020 10:06 (roy)<\/b>Leak into basement.Was told it was to do with the cracked slab at front of property but incorrect.Hole in front pillar and issues around this area.Needs sand and cement<\/p>

19\/10\/2020 10:06 (roy)<\/b>Leak into basement.Was told it was to do with the cracked slab at front of property but incorrect.Hole in front pillar and issues around this area.Needs sand and cement<\/p>

10\/12\/2020 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46640","activity_ticket_id":"45950","ticket_reference":"HDT47031","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Boiler Service ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/20","activity_end":"2020-10-16 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56019","activity_notes":"Boiler Service booked for Friday with keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2020 06:56 (michaelk)<\/b>Completed oil service, fitted service parts.<\/p>

30\/10\/2020 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

18\/11\/2020 16:38 (jane)<\/b>Vented oil and switched on heating <\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46641","activity_ticket_id":"45903","ticket_reference":"HDT46984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/10\/20","activity_end":"2020-10-16 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56020","activity_notes":"Can you ask Redden to look at putting a proper full length shower screen in the ensuite bathroom in Flat 8 as the shower leaks all over the floor. Also the water in the tap in the kitchen doesnt seem to run cold. Also not sure the washing machine works properly, we couldnt get the drying part to work at all?
15\/10\/2020 11:12 (roy)<\/b>Faulty dryer.Downloaded book but symbol doesn't correspond with control panel.Need appliance engineer<\/p>

16\/10\/2020 15:24 (sandra)<\/b>Wednesday 21 between 12 - 6. have asked for a call an hour before to collect keys <\/p>

21\/10\/2020 13:31 (sandra)<\/b>shower screen has gone to quote and tap is working to 19 degrees within limits <\/p>

22\/10\/2020 08:51 (roy)<\/b>Access Repair aid.<\/p>

23\/10\/2020 12:49 (sandra)<\/b>PCB in the washing machine has been reset and left working <\/p>

23\/10\/2020 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46642","activity_ticket_id":"45951","ticket_reference":"HDT47032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water from the shower ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/20","activity_end":"2020-10-16 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56021","activity_notes":"no hot water from the shower enter with keys ALSO CHECK RADIATORS AS THEY ARE CRACKLING ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:55 (sandra)<\/b>(Ticket Closed)<\/p>

27\/10\/2020 10:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2020 15:34 (sandra)<\/b>heating is working. quote for further works <\/p>

28\/10\/2020 15:34 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2020 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46643","activity_ticket_id":"45952","ticket_reference":"HDT47033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Heating and hot water issues ","ticket_address_1":"Flat 2","ticket_address_2":"33 Crannbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/20","activity_end":"2020-10-16 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56022","activity_notes":"heating and hot water issuesaccess with keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46644","activity_ticket_id":"45953","ticket_reference":"HDT47034","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty light switch","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"305","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"305","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56023","activity_notes":"Faulty Light switch 11am - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:51 (alan)<\/b>Replace faulty dimmer module to bathroom lights<\/p>

19\/10\/2020 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46645","activity_ticket_id":"45387","ticket_reference":"HDT46468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/13640 - The Townhouse, 38 Tavistock Street ","ticket_address_1":"The Townhouse, 38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56024","activity_notes":"Replacement down-lighters access with tenant for monday ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 12:58 (jane)<\/b>Requesting access for Monday 28th <\/p>

08\/10\/2020 11:20 (jane)<\/b>Awaiting a reply from the client when we can attend, need to chase up next week <\/p>

13\/10\/2020 09:01 (sandra)<\/b>Asked Client for access for Friday 16th or Monday 18th <\/p>

14\/10\/2020 09:08 (sandra)<\/b>Monday confirmed with tenant <\/p>

19\/10\/2020 18:22 (alan)<\/b>Quoted works<\/p>

20\/10\/2020 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46646","activity_ticket_id":"45850","ticket_reference":"HDT46931","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To attend to leak - Provisionally booked for Thursday 15th October ","ticket_address_1":"2-6 Bridge Street ","ticket_address_2":"","ticket_town":"Hemel Hempstead ","ticket_county":null,"ticket_postcode":"HP1 1EF","cs_address_1":"2-6 Bridge Street ","cs_id":"224","cs_address_2":"","cs_town":"Hemel Hempstead ","cs_postcode":"HP1 1EF","ticket_client_site":"224","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/20","activity_end":"2020-10-16 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56025","activity_notes":"To attend to leak - Provisionally booked for Thursday 15th October Can you arrange for someone to attend to the below ASAP, Ian attended a while back and was wondering if you can ask him to re-attend.He confirmed that it was not the roof that was leaking but the walk way outside the flats.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46647","activity_ticket_id":"45914","ticket_reference":"HDT46995","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"vehicle Gate not working ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/10\/20","activity_end":"2020-10-16 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56026","activity_notes":"Vehicle Gate not working","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2020 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46648","activity_ticket_id":"45956","ticket_reference":"HDT47037","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13798 - Replacement extractor fan ","ticket_address_1":"Flat 1","ticket_address_2":"32 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"309","cs_address_2":"32 Goodge Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"309","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56027","activity_notes":"TENANT IS AWAY AND THIS CAN BE FITTED ON MONDAY Replacement Extractor fan","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2020 11:44 (sandra)<\/b>fan on order <\/p>

23\/10\/2020 15:29 (sandra)<\/b>Alan has this and can fit it upon his return from holiday <\/p>

12\/01\/2021 10:02 (sandra)<\/b>emailed for access, no replyemailed Angela for access. awaiting reply <\/p>

18\/01\/2021 11:39 (alan)<\/b>Quoted works <\/p>

18\/01\/2021 12:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46649","activity_ticket_id":"45884","ticket_reference":"HDT46965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"thermostat issues ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/20","activity_end":"2020-10-16 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56028","activity_notes":"did you speak to Lilian regarding this one and is it MJMapps responsibility or do we have to attend.damp to kitchen ceiling can you look on the roof ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 09:37 (sandra)<\/b>access arranged for Thursday <\/p>

13\/10\/2020 09:38 (sandra)<\/b>between 2 - 3 pm<\/p>

15\/10\/2020 15:35 (iain)<\/b>Investigate cracks and stain.<\/p>

21\/10\/2020 13:48 (sandra)<\/b>reprogrammed stat and left working <\/p>

21\/10\/2020 14:54 (sandra)<\/b>(Ticket Closed)<\/p>

21\/10\/2020 15:59 (roy)<\/b>Small damp area on kitchen ceiling.Got access onto roof and found a sloping roof.Tiles cracked and broken and holes in some slates. Guttering impossible to get to without scaffoldingSpoke to Lillian and this is Westminster council problem<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46650","activity_ticket_id":"45916","ticket_reference":"HDT46997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56029","activity_notes":"To carry out a list of inter-tenancy checks to the property, list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:36 (alan)<\/b>End of tenancy list<\/p>

21\/10\/2020 14:36 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:36 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46651","activity_ticket_id":"45917","ticket_reference":"HDT46998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"284","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"284","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56030","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:36 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:55 (travis)<\/b>Pre tenancy works.<\/p>

21\/10\/2020 14:39 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:51 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/10\/2020 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46652","activity_ticket_id":"45918","ticket_reference":"HDT46999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"285","cs_address_2":"25 Garrick Street ","cs_town":"Lodon ","cs_postcode":"WC2E 9AX","ticket_client_site":"285","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56031","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:37 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:54 (travis)<\/b>Pre tenancy works.<\/p>

21\/10\/2020 14:40 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:36 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46653","activity_ticket_id":"45920","ticket_reference":"HDT47001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56032","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:40 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:26 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:39 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46654","activity_ticket_id":"45921","ticket_reference":"HDT47002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"288","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"288","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56033","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:40 (alan)<\/b>End of tenancy list<\/p>

21\/10\/2020 14:42 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:42 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:40 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46655","activity_ticket_id":"45922","ticket_reference":"HDT47003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"289","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"289","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56034","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:42 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:23 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:41 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46656","activity_ticket_id":"45923","ticket_reference":"HDT47004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56035","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:42 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:24 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:44 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:42 (dean)<\/b>Done 50.00<\/p>

27\/10\/2020 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46657","activity_ticket_id":"45924","ticket_reference":"HDT47005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56036","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:43 (alan)<\/b>End of tenancy list<\/p>

20\/10\/2020 18:36 (alan)<\/b>List of work <\/p>

26\/10\/2020 10:43 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46658","activity_ticket_id":"45939","ticket_reference":"HDT47020","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56037","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:43 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

19\/10\/2020 18:18 (alan)<\/b>List of works <\/p>

20\/10\/2020 13:35 (travis)<\/b>Completed pre tenancy works.<\/p>

21\/10\/2020 10:19 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2020 15:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46659","activity_ticket_id":"45939","ticket_reference":"HDT47020","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56038","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:43 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

19\/10\/2020 18:18 (alan)<\/b>List of works <\/p>

20\/10\/2020 13:35 (travis)<\/b>Completed pre tenancy works.<\/p>

21\/10\/2020 10:19 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2020 15:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46660","activity_ticket_id":"45940","ticket_reference":"HDT47021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"246","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"246","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56039","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:44 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:53 (travis)<\/b>Pre tenancy works.<\/p>

19\/10\/2020 18:20 (alan)<\/b>List of works<\/p>

19\/10\/2020 18:20 (alan)<\/b>List of works<\/p>

20\/10\/2020 13:36 (travis)<\/b>Completed pre tenancy works.<\/p>

20\/10\/2020 14:39 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2020 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46661","activity_ticket_id":"45940","ticket_reference":"HDT47021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"246","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"246","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56040","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:44 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:53 (travis)<\/b>Pre tenancy works.<\/p>

19\/10\/2020 18:20 (alan)<\/b>List of works<\/p>

19\/10\/2020 18:20 (alan)<\/b>List of works<\/p>

20\/10\/2020 13:36 (travis)<\/b>Completed pre tenancy works.<\/p>

20\/10\/2020 14:39 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2020 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46662","activity_ticket_id":"45941","ticket_reference":"HDT47022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56041","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:45 (alan)<\/b>End of tenancy list<\/p>

20\/10\/2020 14:18 (travis)<\/b>Completed pre tenancy works,Rubbish to be disposed off at office.<\/p>

20\/10\/2020 18:23 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:38 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 14:47 (dan)<\/b>Replaced cistern components, cleaned, basin and shower wastes & waste pipes<\/p>

27\/10\/2020 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46663","activity_ticket_id":"45941","ticket_reference":"HDT47022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56042","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:45 (alan)<\/b>End of tenancy list<\/p>

20\/10\/2020 14:18 (travis)<\/b>Completed pre tenancy works,Rubbish to be disposed off at office.<\/p>

20\/10\/2020 18:23 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:38 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 14:47 (dan)<\/b>Replaced cistern components, cleaned, basin and shower wastes & waste pipes<\/p>

27\/10\/2020 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46664","activity_ticket_id":"45941","ticket_reference":"HDT47022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56043","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:45 (alan)<\/b>End of tenancy list<\/p>

20\/10\/2020 14:18 (travis)<\/b>Completed pre tenancy works,Rubbish to be disposed off at office.<\/p>

20\/10\/2020 18:23 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:38 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 14:47 (dan)<\/b>Replaced cistern components, cleaned, basin and shower wastes & waste pipes<\/p>

27\/10\/2020 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46665","activity_ticket_id":"45925","ticket_reference":"HDT47006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 1","cs_id":"292","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"292","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56044","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 07:19 (dean)<\/b>Done 50.00<\/p>

22\/10\/2020 18:21 (dean)<\/b>Done 60.00<\/p>

25\/10\/2020 16:08 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:03 (travis)<\/b>Pre tenancy works.<\/p>

28\/10\/2020 13:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46666","activity_ticket_id":"45925","ticket_reference":"HDT47006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 1","cs_id":"292","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"292","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56045","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 07:19 (dean)<\/b>Done 50.00<\/p>

22\/10\/2020 18:21 (dean)<\/b>Done 60.00<\/p>

25\/10\/2020 16:08 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:03 (travis)<\/b>Pre tenancy works.<\/p>

28\/10\/2020 13:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46667","activity_ticket_id":"45926","ticket_reference":"HDT47007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 2","cs_id":"293","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"293","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56046","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 15:35 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:22 (dean)<\/b>Done 60.00<\/p>

26\/10\/2020 11:04 (travis)<\/b>Pre tenancy works.<\/p>

28\/10\/2020 13:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46668","activity_ticket_id":"45926","ticket_reference":"HDT47007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 2","cs_id":"293","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"293","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56047","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 15:35 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:22 (dean)<\/b>Done 60.00<\/p>

26\/10\/2020 11:04 (travis)<\/b>Pre tenancy works.<\/p>

28\/10\/2020 13:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46669","activity_ticket_id":"45927","ticket_reference":"HDT47008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 3","cs_id":"294","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"294","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56048","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 15:40 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:10 (iain)<\/b>List of works.<\/p>

28\/10\/2020 13:54 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46670","activity_ticket_id":"45927","ticket_reference":"HDT47008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 3","cs_id":"294","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"294","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56049","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 15:40 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:10 (iain)<\/b>List of works.<\/p>

28\/10\/2020 13:54 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46671","activity_ticket_id":"45928","ticket_reference":"HDT47009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 4","cs_id":"295","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"295","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56050","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 18:24 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46672","activity_ticket_id":"45928","ticket_reference":"HDT47009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 4","cs_id":"295","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"295","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56051","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 18:24 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46673","activity_ticket_id":"45929","ticket_reference":"HDT47010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 5","cs_id":"296","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JG","ticket_client_site":"296","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56052","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 08:53 (roy)<\/b>Turn on water supply and flush through system<\/p>

22\/10\/2020 15:34 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:25 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46674","activity_ticket_id":"45929","ticket_reference":"HDT47010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 5","cs_id":"296","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JG","ticket_client_site":"296","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56053","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 08:53 (roy)<\/b>Turn on water supply and flush through system<\/p>

22\/10\/2020 15:34 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:25 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46675","activity_ticket_id":"45930","ticket_reference":"HDT47011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 6","cs_id":"297","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"297","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56054","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 15:33 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:25 (dean)<\/b>60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46676","activity_ticket_id":"45930","ticket_reference":"HDT47011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 6","cs_id":"297","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"297","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56055","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 15:33 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:25 (dean)<\/b>60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46677","activity_ticket_id":"45931","ticket_reference":"HDT47012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 7","cs_id":"298","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JG","ticket_client_site":"298","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56056","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 08:30 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:26 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46678","activity_ticket_id":"45931","ticket_reference":"HDT47012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 7","cs_id":"298","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JG","ticket_client_site":"298","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56057","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 08:30 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:26 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46679","activity_ticket_id":"45932","ticket_reference":"HDT47013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56058","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 08:29 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:27 (dean)<\/b>60.00<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46680","activity_ticket_id":"45932","ticket_reference":"HDT47013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56059","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 08:29 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:27 (dean)<\/b>60.00<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46681","activity_ticket_id":"45933","ticket_reference":"HDT47014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 9, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"203","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"203","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56060","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 08:28 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:27 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46682","activity_ticket_id":"45933","ticket_reference":"HDT47014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 9, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"203","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"203","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56061","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 08:28 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:27 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46683","activity_ticket_id":"45934","ticket_reference":"HDT47015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 10, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"204","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"204","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56062","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 07:51 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:28 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46684","activity_ticket_id":"45934","ticket_reference":"HDT47015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 10, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"204","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"204","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56063","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 07:51 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:28 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46685","activity_ticket_id":"45935","ticket_reference":"HDT47016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 11, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"205","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"205","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56064","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 07:50 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:28 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46686","activity_ticket_id":"45935","ticket_reference":"HDT47016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 11, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"205","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"205","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56065","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 07:50 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:28 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46687","activity_ticket_id":"45936","ticket_reference":"HDT47017","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 12, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"206","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"206","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56066","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 07:48 (iain)<\/b>List of works.<\/p>

20\/10\/2020 09:31 (sandra)<\/b>new blind needed 2302 mm x 1090 mmgrey 50 mm venetiansample needed <\/p>

22\/10\/2020 18:29 (dean)<\/b>Done 60.00<\/p>

23\/10\/2020 11:05 (sandra)<\/b>managed to repair blind so no new blind is needed <\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46688","activity_ticket_id":"45936","ticket_reference":"HDT47017","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 12, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"206","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"206","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56067","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 07:48 (iain)<\/b>List of works.<\/p>

20\/10\/2020 09:31 (sandra)<\/b>new blind needed 2302 mm x 1090 mmgrey 50 mm venetiansample needed <\/p>

22\/10\/2020 18:29 (dean)<\/b>Done 60.00<\/p>

23\/10\/2020 11:05 (sandra)<\/b>managed to repair blind so no new blind is needed <\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46689","activity_ticket_id":"45937","ticket_reference":"HDT47018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 13, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"207","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"207","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56068","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2020 08:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:30 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46690","activity_ticket_id":"45937","ticket_reference":"HDT47018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 13, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"207","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"207","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56069","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2020 08:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:30 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46691","activity_ticket_id":"45938","ticket_reference":"HDT47019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 14, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"208","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"208","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56070","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2020 08:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:30 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46692","activity_ticket_id":"45938","ticket_reference":"HDT47019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 14, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"208","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"208","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56071","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2020 08:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:30 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46693","activity_ticket_id":"45917","ticket_reference":"HDT46998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"284","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"284","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56072","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:36 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:55 (travis)<\/b>Pre tenancy works.<\/p>

21\/10\/2020 14:39 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:51 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/10\/2020 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46694","activity_ticket_id":"45918","ticket_reference":"HDT46999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"285","cs_address_2":"25 Garrick Street ","cs_town":"Lodon ","cs_postcode":"WC2E 9AX","ticket_client_site":"285","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56073","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:37 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:54 (travis)<\/b>Pre tenancy works.<\/p>

21\/10\/2020 14:40 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:36 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46695","activity_ticket_id":"45920","ticket_reference":"HDT47001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56074","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:40 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:26 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:39 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46696","activity_ticket_id":"45921","ticket_reference":"HDT47002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"288","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"288","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56075","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:40 (alan)<\/b>End of tenancy list<\/p>

21\/10\/2020 14:42 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:42 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:40 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46697","activity_ticket_id":"45921","ticket_reference":"HDT47002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"288","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"288","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56076","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:40 (alan)<\/b>End of tenancy list<\/p>

21\/10\/2020 14:42 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:42 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:40 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46698","activity_ticket_id":"45922","ticket_reference":"HDT47003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"289","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"289","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56077","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:42 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:23 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:41 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46699","activity_ticket_id":"45923","ticket_reference":"HDT47004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56078","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:42 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:24 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:44 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:42 (dean)<\/b>Done 50.00<\/p>

27\/10\/2020 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46700","activity_ticket_id":"45924","ticket_reference":"HDT47005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56079","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:43 (alan)<\/b>End of tenancy list<\/p>

20\/10\/2020 18:36 (alan)<\/b>List of work <\/p>

26\/10\/2020 10:43 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46701","activity_ticket_id":"45596","ticket_reference":"HDT46677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/20","activity_end":"2020-10-16 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56080","activity_notes":"To carry out pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 14:22 (iain)<\/b>ITC's.<\/p>

23\/09\/2020 08:34 (jane)<\/b>(Placed On Hold) <\/p>

23\/09\/2020 08:34 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

20\/10\/2020 09:12 (sandra)<\/b>(Removed from on-hold)<\/p>

20\/10\/2020 18:19 (alan)<\/b>Replace 2 faulty dimmer module in flat and lampIn extractor hood<\/p>

21\/10\/2020 09:32 (travis)<\/b>Carried out pre-tenancy works<\/p>

21\/10\/2020 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46702","activity_ticket_id":"45808","ticket_reference":"HDT46889","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13748 - One Canada Square, Canary Wharf, London, E14 5AB ","ticket_address_1":"One Canada Square","ticket_address_2":"Canary Wharf ","ticket_town":"London","ticket_county":null,"ticket_postcode":"E14 5AB","cs_address_1":"One Canada Square","cs_id":"98","cs_address_2":"Canary Wharf ","cs_town":"London","cs_postcode":"E14 5AB","ticket_client_site":"98","ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"16\/10\/20","activity_end":"2020-10-16 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56081","activity_notes":"To allow for a qualified electrical engineer to attend the above site with all necessary plant and materials.Carry out alterations works to existing galvanised conduct as required within bin refuse chute rooms, ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46703","activity_ticket_id":"45957","ticket_reference":"HDT47038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/20","activity_end":"2020-10-16 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56082","activity_notes":"carry out a PAT test and sent report ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2020 16:27 (roy)<\/b>Pat and smoke test<\/p>

19\/10\/2020 11:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46704","activity_ticket_id":"45604","ticket_reference":"HDT46685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13566 - Flat 3, Egmont House ","ticket_address_1":"Flat 3, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/10\/20","activity_end":"2020-10-16 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56083","activity_notes":"Bathroom works ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46705","activity_ticket_id":"45958","ticket_reference":"HDT47039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet issue ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"21 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"310","cs_address_2":"21 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PN","ticket_client_site":"310","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/20","activity_end":"2020-10-16 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56084","activity_notes":"Toilet issue ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2020 16:28 (roy)<\/b>Broken push button. Needs new Cleared toilet<\/p>

20\/10\/2020 14:12 (roy)<\/b>Replaced push button and siphon<\/p>

20\/10\/2020 14:36 (sandra)<\/b>(Ticket Closed)<\/p>

22\/10\/2020 08:50 (roy)<\/b>Had to return on this. Nothing that I did but overflow catching the torbeck float. Removed cistern to spin round overflow and then refit cistern<\/p>

28\/10\/2020 15:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2020 15:28 (dan)<\/b>Removed boxing, replaced components, reassembled cistern and refitted boxing,*Skirting board damaged\/split and requires repair and redecoration<\/p>

28\/10\/2020 15:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46706","activity_ticket_id":"45832","ticket_reference":"HDT46913","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - redecs gone to quote ","ticket_address_1":"Flat 2.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/10\/20","activity_end":"2020-10-16 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56085","activity_notes":"To carry out pre-tenancy checks - redecs gone to quote taps to be done ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 09:36 (roy)<\/b>Pre tenancy list<\/p>

08\/10\/2020 09:54 (jane)<\/b>Pre-tenancy list sent to client for approval <\/p>

08\/10\/2020 09:54 (jane)<\/b>(Placed On Hold) <\/p>

15\/10\/2020 13:44 (sandra)<\/b>(Removed from on-hold)<\/p>

16\/10\/2020 07:55 (iain)<\/b>List of works.<\/p>

26\/10\/2020 16:01 (sandra)<\/b>tap on order <\/p>

03\/11\/2020 12:11 (dan)<\/b>Taps repair<\/p>

03\/11\/2020 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46707","activity_ticket_id":"45959","ticket_reference":"HDT47040","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Tightness test ","ticket_address_1":"Flat 16, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/20","activity_end":"2020-10-19 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56086","activity_notes":"Carry out a Gas Tightness TestMonday morning ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46708","activity_ticket_id":"45960","ticket_reference":"HDT47041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - out of hours ","ticket_address_1":"108 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"108 Shaftesbury Avenue","cs_id":"311","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EH","ticket_client_site":"311","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/20","activity_end":"2020-10-19 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56087","activity_notes":"forced entry to door ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2020 09:35 (sandra)<\/b>(Ticket Closed)<\/p>

19\/10\/2020 10:02 (roy)<\/b>Shop broken into.Made safe door.Issue with main gates. Closed and locked but push hard enough the mag lock doesn't hold.Needs to be looked at<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46709","activity_ticket_id":"45961","ticket_reference":"HDT47042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - out of hours ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/20","activity_end":"2020-10-19 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56088","activity_notes":"hob not working ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2020 09:57 (roy)<\/b>Hob not working but appliance does not function.Induction hob all rings light up but then starts flashing a u symbol.Looked on line and states induction pans need to be used.Apparently they are used.Appliance engineer required<\/p>

19\/10\/2020 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46710","activity_ticket_id":"45962","ticket_reference":"HDT47043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"digital thermostat ","ticket_address_1":"Flat 2","ticket_address_2":"30a Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2NG","cs_address_1":"Flat 2","cs_id":"313","cs_address_2":"30a Charlotte Street ","cs_town":"London ","cs_postcode":"W1T 2NG","ticket_client_site":"313","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/20","activity_end":"2020-10-19 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56089","activity_notes":"Nils Harting has reported that he is unable to turn the radiators on in his flat as the digital thermostat is not responding to him when he presses it.PLEASE ATTEND TODAY ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46711","activity_ticket_id":"45963","ticket_reference":"HDT47044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT47042 Follow-Up -emergency call out - out of hours ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/10\/20","activity_end":"2020-10-19 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56090","activity_notes":"HDT47042 Follow-Up - emergency call out - out of hours ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2020 16:13 (sandra)<\/b>booked for Thursday 12 - 6 pm. Waiting on confirmation for access with tenant <\/p>

20\/10\/2020 09:08 (sandra)<\/b>booked for thursday at tenant at home<\/p>

29\/10\/2020 09:43 (roy)<\/b>Gave access to Repair Aid.There is a fault with the hob and needs to be replaced<\/p>

29\/10\/2020 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46712","activity_ticket_id":"45964","ticket_reference":"HDT47045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Red Gate is not working","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"19\/10\/20","activity_end":"2020-10-19 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56091","activity_notes":"Gate is not working in Yard ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 14:33 (sandra)<\/b>(Ticket Closed)<\/p>

30\/10\/2020 12:54 (sandra)<\/b>found fault to be magnetic lock, realigned, tested and left working <\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46713","activity_ticket_id":"45965","ticket_reference":"HDT47046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/20","activity_end":"2020-10-19 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56092","activity_notes":"On The Bab at Opera Quarter have got a ceiling leak that is continuous and water is dripping on customer's foreheads.Can we send Reddan to take a look please?","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46714","activity_ticket_id":"45966","ticket_reference":"HDT47047","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13794 - Redecoration works to common parts ","ticket_address_1":"36a St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36a St Martins Lane ","cs_id":"276","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"276","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/20","activity_end":"2020-10-19 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56093","activity_notes":"Redecoration works to common parts ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 10:37 (dean)<\/b>Done 260.00<\/p>

26\/10\/2020 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46715","activity_ticket_id":"45967","ticket_reference":"HDT47048","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13796 - Redecoration works ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Newman Street","cs_id":"279","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1QD","ticket_client_site":"279","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/20","activity_end":"2020-10-19 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56094","activity_notes":"redecoration works to common parts ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 18:20 (dean)<\/b>Done 460.00<\/p>

23\/10\/2020 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46716","activity_ticket_id":"45968","ticket_reference":"HDT47049","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13699 - Nzr, 3rd Floor, 5 Shelton Street ","ticket_address_1":"Nzr, 3rd Floor, 5 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/11\/20","activity_end":"2020-11-10 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56095","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 10:57 (sandra)<\/b>booked for 9th and 10th <\/p>

11\/11\/2020 16:53 (dean)<\/b>Done 660.00<\/p>

12\/11\/2020 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46717","activity_ticket_id":"45969","ticket_reference":"HDT47050","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace blown lamps","ticket_address_1":"13 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56096","activity_notes":"replace blown lamps in communial areas ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2020 11:20 (alan)<\/b>Investigate two lights in common parts not workingTest through fault found to be loose neutral connection. Re-terminate connection and leave working<\/p>

23\/10\/2020 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46718","activity_ticket_id":"45642","ticket_reference":"HDT46723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/20","activity_end":"2020-10-19 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56097","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:43 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

24\/09\/2020 15:43 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 18:10 (dean)<\/b>Done 50.00<\/p>

26\/10\/2020 11:05 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>Completed all ok. Cost 20<\/p>

30\/10\/2020 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46719","activity_ticket_id":"45970","ticket_reference":"HDT47051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"319","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"319","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56098","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:14 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:04 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:35 (dean)<\/b>Done 80.00<\/p>

26\/10\/2020 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46720","activity_ticket_id":"45971","ticket_reference":"HDT47052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56099","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:15 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:36 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:35 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 08:09 (dan)<\/b>Further works required<\/p>

29\/10\/2020 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46721","activity_ticket_id":"45972","ticket_reference":"HDT47053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56100","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:15 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:38 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:43 (dean)<\/b>Done 110.00<\/p>

27\/10\/2020 08:09 (dan)<\/b>Further works required<\/p>

29\/10\/2020 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46722","activity_ticket_id":"45973","ticket_reference":"HDT47054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56101","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:16 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:40 (alan)<\/b>List of works<\/p>

23\/10\/2020 14:56 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:37 (dean)<\/b>110.00<\/p>

26\/10\/2020 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46723","activity_ticket_id":"45642","ticket_reference":"HDT46723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56102","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:43 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

24\/09\/2020 15:43 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 18:10 (dean)<\/b>Done 50.00<\/p>

26\/10\/2020 11:05 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>Completed all ok. Cost 20<\/p>

30\/10\/2020 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46724","activity_ticket_id":"45643","ticket_reference":"HDT46724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56103","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:11 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:01 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:06 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46725","activity_ticket_id":"45644","ticket_reference":"HDT46725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56104","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 16:29 (jane)<\/b>Pre-tenancy list sent to client <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

21\/10\/2020 15:15 (sandra)<\/b>Blind has had new cord and is left working <\/p>

22\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:12 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:02 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:07 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:38 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46726","activity_ticket_id":"45645","ticket_reference":"HDT46726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56105","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:13 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 10:13 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:56 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:13 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:05 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:08 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46727","activity_ticket_id":"45646","ticket_reference":"HDT46727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56106","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:20 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

25\/09\/2020 10:20 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:38 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:14 (dean)<\/b>Done 50.00<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46728","activity_ticket_id":"45974","ticket_reference":"HDT47055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"243","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"243","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56107","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:17 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 18:59 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:42 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46729","activity_ticket_id":"45975","ticket_reference":"HDT47056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"323","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"323","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56108","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:17 (alan)<\/b>End of tenants list <\/p>

21\/10\/2020 14:04 (sandra)<\/b>system pasteurized <\/p>

22\/10\/2020 19:01 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:43 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46730","activity_ticket_id":"45976","ticket_reference":"HDT47057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"324","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"324","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56109","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:18 (alan)<\/b>End of tenants list <\/p>

21\/10\/2020 14:05 (sandra)<\/b>system pasteurized <\/p>

22\/10\/2020 19:02 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:44 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46731","activity_ticket_id":"45977","ticket_reference":"HDT47058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56110","activity_notes":"inter-tenancy check list and completion of works has you done the list for this ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2020 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46732","activity_ticket_id":"45978","ticket_reference":"HDT47059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56111","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:06 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 13:20 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:27 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46733","activity_ticket_id":"45979","ticket_reference":"HDT47060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56112","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:47 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:29 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46734","activity_ticket_id":"45980","ticket_reference":"HDT47061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56113","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:28 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46735","activity_ticket_id":"45981","ticket_reference":"HDT47062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"328","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"328","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56114","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:50 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:29 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46736","activity_ticket_id":"45982","ticket_reference":"HDT47063","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Eye Bolt compliance Testing ","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56115","activity_notes":"Please raise a work order for Reddan to carry out an eyebolt testing","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2020 10:37 (jane)<\/b>booked in for 18th November.<\/p>

18\/11\/2020 12:49 (jane)<\/b>Roof terrace rear overlooking There are 4 eye bolts attached to the rear steel.All close together. Next roof rear terrace There are 3 eye bolts and again close together.No eye bolts located at the front of the property but no access into the other flats and Dom or chap on site doesn't know if there are any<\/p>

18\/11\/2020 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46737","activity_ticket_id":"45983","ticket_reference":"HDT47064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler issues ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56116","activity_notes":"boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46738","activity_ticket_id":"45984","ticket_reference":"HDT47065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56117","activity_notes":"Inter-tenancy check list and complete list of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:00 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 13:19 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46739","activity_ticket_id":"45946","ticket_reference":"HDT47027","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13785 - Electrical works ","ticket_address_1":"9 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"9 Mercer Street ","cs_id":"266","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"266","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/20","activity_end":"2020-10-19 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56118","activity_notes":"Electrical Works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 19:42 (alan)<\/b>Quoted works<\/p>

23\/10\/2020 14:50 (alan)<\/b>Quoted works<\/p>

23\/10\/2020 14:55 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 15:00 (alan)<\/b>Start quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46740","activity_ticket_id":"45864","ticket_reference":"HDT46945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13778 - Repair or replacement of washer-dryer ","ticket_address_1":"Flat 4, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"223","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"223","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/20","activity_end":"2020-10-19 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56119","activity_notes":"Repair or replacement of washer-dryer ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2020 17:00 (sandra)<\/b>5- 7 days lead time <\/p>

14\/10\/2020 12:30 (sandra)<\/b>access required for Monday <\/p>

14\/10\/2020 14:59 (sandra)<\/b>access confirmed for monday with tenant <\/p>

19\/10\/2020 16:06 (travis)<\/b>Aiding installation of washer dryer 2nd floor.<\/p>

20\/10\/2020 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46741","activity_ticket_id":"45910","ticket_reference":"HDT46991","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rubbish disposal ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-24 Newport Court ","cs_id":"280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"280","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/20","activity_end":"2020-10-19 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56120","activity_notes":"Please raise a work order for Reddan to clear and dispose of rubbish in the airwell areas.","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2020 09:35 (travis)<\/b>Removed rubbish from light well area,and swept clean.<\/p>

29\/10\/2020 13:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46742","activity_ticket_id":"45909","ticket_reference":"HDT46990","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of Works","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/20","activity_end":"2020-10-19 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56121","activity_notes":"Tenant reported:2nd windows in the living room was open and wont close.1x Kitchen window wont, open. 1x Bedroom window wont open.Boiler temperature max is 22 and won't go higher.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 15:37 (sandra)<\/b>emailed for Access on Thursday <\/p>

29\/10\/2020 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46743","activity_ticket_id":"45985","ticket_reference":"HDT47066","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"signage removed","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Slingsby Place ","cs_id":"335","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"335","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/20","activity_end":"2020-10-20 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56122","activity_notes":"As discussed with Alan I need the following asap for 3 Slingsby. Removal of 1 x blade sign , blade to be removed and given to Tim Harris , including the bolts ( I am giving this to another tenant at a different unit)Removal of 1x Vinyl on the shared Blade sign , this is the Vinyl that says Action for children)Needs two people plus a 2 tier ladder. ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 06:55 (travis)<\/b>High level signage removal.<\/p>

21\/10\/2020 07:13 (alan)<\/b>Remove tenants graphics from blade sign<\/p>

21\/10\/2020 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46744","activity_ticket_id":"45985","ticket_reference":"HDT47066","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"signage removed","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Slingsby Place ","cs_id":"335","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"335","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/20","activity_end":"2020-10-20 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56123","activity_notes":"As discussed with Alan I need the following asap for 3 Slingsby. Removal of 1 x blade sign , blade to be removed and given to Tim Harris , including the bolts ( I am giving this to another tenant at a different unit)Removal of 1x Vinyl on the shared Blade sign , this is the Vinyl that says Action for children)Needs two people plus a 2 tier ladder. ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 06:55 (travis)<\/b>High level signage removal.<\/p>

21\/10\/2020 07:13 (alan)<\/b>Remove tenants graphics from blade sign<\/p>

21\/10\/2020 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46745","activity_ticket_id":"45596","ticket_reference":"HDT46677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/20","activity_end":"2020-10-20 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56124","activity_notes":"To carry out pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 14:22 (iain)<\/b>ITC's.<\/p>

23\/09\/2020 08:34 (jane)<\/b>(Placed On Hold) <\/p>

23\/09\/2020 08:34 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

20\/10\/2020 09:12 (sandra)<\/b>(Removed from on-hold)<\/p>

20\/10\/2020 18:19 (alan)<\/b>Replace 2 faulty dimmer module in flat and lampIn extractor hood<\/p>

21\/10\/2020 09:32 (travis)<\/b>Carried out pre-tenancy works<\/p>

21\/10\/2020 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46746","activity_ticket_id":"45986","ticket_reference":"HDT47067","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13763 - Replacement boiler ","ticket_address_1":"15A Gerrard st - 3rd\/4th Floor Flat ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"15A Gerrard Street","cs_id":"13","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"13","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/20","activity_end":"2020-10-20 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56125","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2020 10:50 (jane)<\/b>Provisionally booked for Thursday 12th <\/p>

12\/11\/2020 15:22 (jane)<\/b>Attending on Thursday 19th at 11am <\/p>

23\/11\/2020 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46747","activity_ticket_id":"45987","ticket_reference":"HDT47068","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 4, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, Exeter Mansions ","cs_id":"136","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"136","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/20","activity_end":"2020-10-20 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56126","activity_notes":"boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46748","activity_ticket_id":"45835","ticket_reference":"HDT46916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via keys ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/10\/20","activity_end":"2020-10-23 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56127","activity_notes":"Tenant requested to replace the toilet seat. friday between 10 - 2 pm ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 09:30 (roy)<\/b>Replaced dimmer module Refixed towel holder Refixed thermostatic valve Refixed blind cords<\/p>

09\/10\/2020 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

09\/10\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 14:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2020 16:19 (roy)<\/b>Many additional problems Lillian said add anything to listBroken blinds (ok on friday) Cabinet door broken. Exchanged from flat 4 Push button on toilet broken. Needs new Faulty extractor cooker hood <\/p>

19\/10\/2020 17:46 (roy)<\/b>Replaced push button in toilet.Resilicone marble top (two colours)<\/p>

20\/10\/2020 10:36 (sandra)<\/b>awaiting appliance engineer <\/p>

20\/10\/2020 11:24 (sandra)<\/b>appliance engineer to attend on Friday 10 - 2pm awaiting confirmation on access <\/p>

23\/10\/2020 14:49 (sandra)<\/b>soft close toilet seat to be fitted on Monday <\/p>

26\/10\/2020 14:03 (sandra)<\/b>The Cooker Hood at Flat 5, 1-3 Horse & Dolphin Yard, London, Greater London, W1D 5AZ was tested.During the test there were no faulty components found. You may consider sending a builder\/kitchen fitter to inspect the installation.<\/p>

26\/10\/2020 16:04 (sandra)<\/b>soft close toilet seat supplied and fitted <\/p>

27\/10\/2020 08:07 (dan)<\/b>Replaced toilet seat<\/p>

27\/10\/2020 08:25 (dan)<\/b>New seat required<\/p>

27\/10\/2020 11:02 (sandra)<\/b>extractor tested and working <\/p>

17\/11\/2020 21:07 (alan)<\/b>Help Roy<\/p>

18\/11\/2020 14:55 (roy)<\/b>Replaced faulty dimmer module.With Alan<\/p>

18\/11\/2020 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46749","activity_ticket_id":"45988","ticket_reference":"HDT47069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecoration works ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"338","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"338","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/10\/20","activity_end":"2020-10-20 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56128","activity_notes":"Please raise a work order for Reddan to redecorate on the 2nd Nov.Hi Sandra\/Dean, the new tenant moves in on the 5th, therefore we need to get this ready by the 4th.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 19:11 (dean)<\/b>Done 420.00<\/p>

20\/11\/2020 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46750","activity_ticket_id":"45989","ticket_reference":"HDT47070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine and extractor","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/10\/20","activity_end":"2020-10-20 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56129","activity_notes":"When they come back to install the blind, could they please look at the drainage for the washing machine. Every load we get an E20 error - which when looking online says there is an issue with the water drainage. Also if you could confirm that the extractor has been checked and cleared that would be greatly appreciated. ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:36 (sandra)<\/b>Booked Friday 23\/10 between 12 - 6 pm <\/p>

21\/10\/2020 15:00 (sandra)<\/b>tenant will be home <\/p>

30\/10\/2020 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46751","activity_ticket_id":"45989","ticket_reference":"HDT47070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine and extractor","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/20","activity_end":"2020-10-20 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56130","activity_notes":"When they come back to install the blind, could they please look at the drainage for the washing machine. Every load we get an E20 error - which when looking online says there is an issue with the water drainage. Also if you could confirm that the extractor has been checked and cleared that would be greatly appreciated. ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:36 (sandra)<\/b>Booked Friday 23\/10 between 12 - 6 pm <\/p>

21\/10\/2020 15:00 (sandra)<\/b>tenant will be home <\/p>

30\/10\/2020 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46752","activity_ticket_id":"45756","ticket_reference":"HDT46837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 5, 37-38 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"151","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"151","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/20","activity_end":"2020-10-20 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56131","activity_notes":"Tenant reported :- Blinds in living room faulty- Boiler making a very loud banging sound whilst in use (electric)","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2020 14:12 (roy)<\/b>Water hammer.Faulty pressure release valve<\/p>

02\/10\/2020 14:27 (jane)<\/b>Faulty pressure release valve<\/p>

06\/10\/2020 14:49 (jane)<\/b>Pressure release valve on order Blinds working fine<\/p>

20\/10\/2020 15:43 (sandra)<\/b>attended on Monday 19th<\/p>

20\/10\/2020 15:47 (roy)<\/b>Refixed blind.All ok<\/p>

21\/10\/2020 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46753","activity_ticket_id":"45990","ticket_reference":"HDT47071","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Appliance and decorating ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/20","activity_end":"2020-10-20 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56132","activity_notes":"Please raise a work order for Reddan to carry out the below:- Appliance engineer to check on faulty\/loose Dishwasher Door- Redecorationkeys for access ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 08:56 (sandra)<\/b>booked for Monday 26th 12 - 6 with keys they are going to call one hour before so that we can meet them on site <\/p>

23\/10\/2020 09:06 (sandra)<\/b>Roy booked for Monday with appliance engineer <\/p>

26\/10\/2020 15:14 (sandra)<\/b>59.94 143.94 to repair dishwasher now <\/p>

26\/10\/2020 15:33 (roy)<\/b>Attended with Repair Aid Need very tall steps to get to alarm and light.To return on Friday when tenant moves out<\/p>

26\/10\/2020 16:47 (sandra)<\/b>repaired dishwasher whilst on site <\/p>

01\/11\/2020 19:17 (roy)<\/b>Replaced 1 x smoke alarm Replaced 1 x Heat alarm Replaced 2 x 9v batteries Removed\/Replaced 1 x long light pendant Cleared blocked hand basin Retighten tap Refixed pop up waste<\/p>

02\/11\/2020 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46754","activity_ticket_id":"45990","ticket_reference":"HDT47071","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Appliance and decorating ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/10\/20","activity_end":"2020-10-20 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56133","activity_notes":"- RedecorationHi Sandra\/Jane, please book appliance engineer and Dean to attend on the 30th. We have a new tenant moving in on the 2nd Nov(Mon) Please collect keys from the site office.","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 08:56 (sandra)<\/b>booked for Monday 26th 12 - 6 with keys they are going to call one hour before so that we can meet them on site <\/p>

23\/10\/2020 09:06 (sandra)<\/b>Roy booked for Monday with appliance engineer <\/p>

26\/10\/2020 15:14 (sandra)<\/b>59.94 143.94 to repair dishwasher now <\/p>

26\/10\/2020 15:33 (roy)<\/b>Attended with Repair Aid Need very tall steps to get to alarm and light.To return on Friday when tenant moves out<\/p>

26\/10\/2020 16:47 (sandra)<\/b>repaired dishwasher whilst on site <\/p>

01\/11\/2020 19:17 (roy)<\/b>Replaced 1 x smoke alarm Replaced 1 x Heat alarm Replaced 2 x 9v batteries Removed\/Replaced 1 x long light pendant Cleared blocked hand basin Retighten tap Refixed pop up waste<\/p>

02\/11\/2020 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46755","activity_ticket_id":"45991","ticket_reference":"HDT47072","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"common parts lighting ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/20","activity_end":"2020-10-21 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56134","activity_notes":"common parts lighting ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 18:56 (alan)<\/b>Replace two blown in common parts<\/p>

23\/10\/2020 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46756","activity_ticket_id":"45990","ticket_reference":"HDT47071","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Appliance and decorating ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/10\/20","activity_end":"2020-10-21 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56135","activity_notes":"Please raise a work order for Reddan to carry out the below:- Appliance engineer to check on faulty\/loose Dishwasher Door- RedecorationHi Sandra\/Jane, please book appliance engineer and Dean to attend on the 30th. We have a new tenant moving in on the 2nd Nov(Mon) Please collect keys from the site office.","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 08:56 (sandra)<\/b>booked for Monday 26th 12 - 6 with keys they are going to call one hour before so that we can meet them on site <\/p>

23\/10\/2020 09:06 (sandra)<\/b>Roy booked for Monday with appliance engineer <\/p>

26\/10\/2020 15:14 (sandra)<\/b>59.94 143.94 to repair dishwasher now <\/p>

26\/10\/2020 15:33 (roy)<\/b>Attended with Repair Aid Need very tall steps to get to alarm and light.To return on Friday when tenant moves out<\/p>

26\/10\/2020 16:47 (sandra)<\/b>repaired dishwasher whilst on site <\/p>

01\/11\/2020 19:17 (roy)<\/b>Replaced 1 x smoke alarm Replaced 1 x Heat alarm Replaced 2 x 9v batteries Removed\/Replaced 1 x long light pendant Cleared blocked hand basin Retighten tap Refixed pop up waste<\/p>

02\/11\/2020 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46757","activity_ticket_id":"45992","ticket_reference":"HDT47073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"a split\/rust to the white radiator pipe covers.","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/10\/20","activity_end":"2020-10-23 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56136","activity_notes":"a split\/rust to the white radiator pipe covers.FRIDAY AT 1 PM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 09:16 (sandra)<\/b>BOOKED FOR 1 PM ON FRIDAY WITH TENANT <\/p>

26\/10\/2020 16:08 (sandra)<\/b>(Ticket Closed)<\/p>

27\/10\/2020 08:12 (dan)<\/b>Replaced towel rail element, cleaned waste pipes <\/p>

27\/10\/2020 08:15 (dan)<\/b>Supplied and fitted new shower seals<\/p>

27\/10\/2020 08:38 (dan)<\/b>New towel rail element required<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46758","activity_ticket_id":"45993","ticket_reference":"HDT47074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"windows need attention","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/20","activity_end":"2020-10-22 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56137","activity_notes":"2nd windows in the living room was open and wont close.1x Kitchen window wont, open. 1x Bedroom window wont open.Thursday 2 - 4pm with tenant ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 09:24 (sandra)<\/b>booked for Thursday 22nd between 2 - 4 pm <\/p>

23\/10\/2020 07:16 (roy)<\/b>Need R&BSecondary glazing x 1 faulty Opened stuck windows Faulty Vent Axia skylight windows. Cables have been cut and windows have been wedged shut.Very high up Faulty heating.Pressure gauge very high. Filling loop left on and boiler not working.Got this working and released pressur. Need Michael to take a look<\/p>

29\/10\/2020 09:56 (sandra)<\/b>asked for access Tuesday morning to look at the skylight <\/p>

29\/10\/2020 10:45 (sandra)<\/b>skylight being looked at by onsite contractor <\/p>

11\/11\/2020 10:45 (sandra)<\/b>sash window has been repaired but should not be opened fully as the wrong balances have been fitted previously<\/p>

23\/11\/2020 10:13 (sandra)<\/b>rectified leak by refitting filter <\/p>

23\/11\/2020 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46759","activity_ticket_id":"45954","ticket_reference":"HDT47035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"306","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"306","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/20","activity_end":"2020-10-21 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56138","activity_notes":"Inter-tenancy checks and works to be completed.Vacant from Monday 19th and Clean is booked for Wednesday PM","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 11:18 (travis)<\/b>Pre-tenancy list,Front door d handle loose,Front door night latch loose,Hallway cupboards not latching,Kitchen,Door not latching,Right hand window restrictors missing,Washing machine out of alignment,Various kitchen cupboard doors out of alignment,G\/F bedroom & en suite,Loose hanger rail,X 2 sliding door locks faulty,Basin tap control loose,Towel hook not fitted,Limescale removal shower cubicle,Right hand window restrictors missing,Sliding door not operational,Upstairs bedroom,Bottom cupboard door keeps loose.<\/p>

21\/10\/2020 15:04 (travis)<\/b>Completed pre tenancy works.<\/p>

21\/10\/2020 15:04 (travis)<\/b>Completed pre tenancy works.<\/p>

22\/10\/2020 18:18 (dean)<\/b>Done 610.00<\/p>

23\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46760","activity_ticket_id":"45970","ticket_reference":"HDT47051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"319","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"319","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56139","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:14 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:04 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:35 (dean)<\/b>Done 80.00<\/p>

26\/10\/2020 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46761","activity_ticket_id":"45971","ticket_reference":"HDT47052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56140","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:15 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:36 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:35 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 08:09 (dan)<\/b>Further works required<\/p>

29\/10\/2020 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46762","activity_ticket_id":"44559","ticket_reference":"HDT45640","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To redecorate leak stained ceiling ","ticket_address_1":"Flat 3, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:24:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"56141","activity_notes":"To redecorate leak stained ceiling ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2020 15:41 (jane )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46763","activity_ticket_id":"45973","ticket_reference":"HDT47054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56142","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:16 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:40 (alan)<\/b>List of works<\/p>

23\/10\/2020 14:56 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:37 (dean)<\/b>110.00<\/p>

26\/10\/2020 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46764","activity_ticket_id":"45973","ticket_reference":"HDT47054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56143","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 18:16 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:40 (alan)<\/b>List of works<\/p>

23\/10\/2020 14:56 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:37 (dean)<\/b>110.00<\/p>

26\/10\/2020 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46765","activity_ticket_id":"45974","ticket_reference":"HDT47055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"243","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"243","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56144","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:17 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 18:59 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:42 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46766","activity_ticket_id":"45975","ticket_reference":"HDT47056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"323","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"323","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56145","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:17 (alan)<\/b>End of tenants list <\/p>

21\/10\/2020 14:04 (sandra)<\/b>system pasteurized <\/p>

22\/10\/2020 19:01 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:43 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46767","activity_ticket_id":"45976","ticket_reference":"HDT47057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"324","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"324","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56146","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:18 (alan)<\/b>End of tenants list <\/p>

21\/10\/2020 14:05 (sandra)<\/b>system pasteurized <\/p>

22\/10\/2020 19:02 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:44 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46768","activity_ticket_id":"45984","ticket_reference":"HDT47065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56147","activity_notes":"Inter-tenancy check list and complete list of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:00 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 13:19 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46769","activity_ticket_id":"45978","ticket_reference":"HDT47059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56148","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:06 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 13:20 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:27 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46770","activity_ticket_id":"45979","ticket_reference":"HDT47060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56149","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:47 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:29 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46771","activity_ticket_id":"45980","ticket_reference":"HDT47061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56150","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:28 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46772","activity_ticket_id":"45981","ticket_reference":"HDT47062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"328","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"328","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56151","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:50 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:29 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46773","activity_ticket_id":"45994","ticket_reference":"HDT47075","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"windows are open","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street","cs_id":"302","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 4NE","ticket_client_site":"302","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/20","activity_end":"2020-10-21 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56152","activity_notes":"window are open Jane\/ Sandra, Travis is on site and reported the issue. Once FAI attend can you both work together on a solution to fix these windows please?","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 11:09 (travis)<\/b>Closed smoke seal windows to prevent rain entering property.<\/p>

30\/10\/2020 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46774","activity_ticket_id":"45642","ticket_reference":"HDT46723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56153","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:43 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

24\/09\/2020 15:43 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 18:10 (dean)<\/b>Done 50.00<\/p>

26\/10\/2020 11:05 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>Completed all ok. Cost 20<\/p>

30\/10\/2020 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46775","activity_ticket_id":"45643","ticket_reference":"HDT46724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56154","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:11 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:01 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:06 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46776","activity_ticket_id":"45644","ticket_reference":"HDT46725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56155","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 16:29 (jane)<\/b>Pre-tenancy list sent to client <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

21\/10\/2020 15:15 (sandra)<\/b>Blind has had new cord and is left working <\/p>

22\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:12 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:02 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:07 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:38 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46777","activity_ticket_id":"45645","ticket_reference":"HDT46726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56156","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:13 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 10:13 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:56 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:13 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:05 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:08 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46778","activity_ticket_id":"45646","ticket_reference":"HDT46727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56157","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:20 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

25\/09\/2020 10:20 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:38 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:14 (dean)<\/b>Done 50.00<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46779","activity_ticket_id":"45954","ticket_reference":"HDT47035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"306","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"306","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56158","activity_notes":"Inter-tenancy checks and works to be completed.Vacant from Monday 19th and Clean is booked for Wednesday PM","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 11:18 (travis)<\/b>Pre-tenancy list,Front door d handle loose,Front door night latch loose,Hallway cupboards not latching,Kitchen,Door not latching,Right hand window restrictors missing,Washing machine out of alignment,Various kitchen cupboard doors out of alignment,G\/F bedroom & en suite,Loose hanger rail,X 2 sliding door locks faulty,Basin tap control loose,Towel hook not fitted,Limescale removal shower cubicle,Right hand window restrictors missing,Sliding door not operational,Upstairs bedroom,Bottom cupboard door keeps loose.<\/p>

21\/10\/2020 15:04 (travis)<\/b>Completed pre tenancy works.<\/p>

21\/10\/2020 15:04 (travis)<\/b>Completed pre tenancy works.<\/p>

22\/10\/2020 18:18 (dean)<\/b>Done 610.00<\/p>

23\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46780","activity_ticket_id":"45929","ticket_reference":"HDT47010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 5","cs_id":"296","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JG","ticket_client_site":"296","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/20","activity_end":"2020-10-21 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56159","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and worksBoiler ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 08:53 (roy)<\/b>Turn on water supply and flush through system<\/p>

22\/10\/2020 15:34 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:25 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46781","activity_ticket_id":"45451","ticket_reference":"HDT46532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - keys for access ","ticket_address_1":"Flat 4, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/20","activity_end":"2020-10-21 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56160","activity_notes":"To carry out PAT testing - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 13:41 (jane )<\/b>(Ticket Closed)<\/p>

17\/09\/2020 16:13 (jane)<\/b>Replaced batteries in smoke and head alarms <\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46782","activity_ticket_id":"45450","ticket_reference":"HDT46531","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - keys for access ","ticket_address_1":"Flat 1, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/20","activity_end":"2020-10-21 13:04:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"56161","activity_notes":"To carry out PAT testing - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2020 10:45 (jane )<\/b>(Ticket Closed)<\/p>

17\/09\/2020 11:13 (jane)<\/b>Plus replaced 5 x 9v batteries to alarms <\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46783","activity_ticket_id":"45975","ticket_reference":"HDT47056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"323","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/20","activity_end":"2020-10-21 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56162","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 18:17 (alan)<\/b>End of tenants list <\/p>

21\/10\/2020 14:04 (sandra)<\/b>system pasteurized <\/p>

22\/10\/2020 19:01 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:43 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46784","activity_ticket_id":"45976","ticket_reference":"HDT47057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"324","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/20","activity_end":"2020-10-21 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56163","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 18:18 (alan)<\/b>End of tenants list <\/p>

21\/10\/2020 14:05 (sandra)<\/b>system pasteurized <\/p>

22\/10\/2020 19:02 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:44 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46785","activity_ticket_id":"45865","ticket_reference":"HDT46946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler leaking onto kitchen table ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/20","activity_end":"2020-11-02 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56164","activity_notes":"Boiler leaking onto kitchen tablerescheduled for Monday with keys now ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 13:39 (sandra)<\/b>ordered new flu adaptor and adapt flu to suit Left boiler working <\/p>

21\/10\/2020 13:28 (sandra)<\/b>temporary repair made and need to return to fit parts <\/p>

29\/10\/2020 16:32 (sandra)<\/b>rescheduled for Monday with keys <\/p>

02\/11\/2020 16:04 (sandra)<\/b>completed flu works. just need removeable panel put in first<\/p>

04\/11\/2020 13:38 (travis)<\/b>Boxing in works, around and above the boiler.<\/p>

05\/11\/2020 17:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46786","activity_ticket_id":"45916","ticket_reference":"HDT46997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56165","activity_notes":"To carry out a list of inter-tenancy checks to the property, list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:36 (alan)<\/b>End of tenancy list<\/p>

21\/10\/2020 14:36 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:36 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46787","activity_ticket_id":"45918","ticket_reference":"HDT46999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"285","cs_address_2":"25 Garrick Street ","cs_town":"Lodon ","cs_postcode":"WC2E 9AX","ticket_client_site":"285","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56166","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:37 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:54 (travis)<\/b>Pre tenancy works.<\/p>

21\/10\/2020 14:40 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:36 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46788","activity_ticket_id":"45995","ticket_reference":"HDT47076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate water supply and prime boiler ","ticket_address_1":"Flat 2","ticket_address_2":"47\/49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"342","cs_address_2":"47\/49 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"342","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/20","activity_end":"2020-10-21 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56167","activity_notes":"reinstate water supply and prime boiler ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46789","activity_ticket_id":"45996","ticket_reference":"HDT47077","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13813 - Redecoration works ","ticket_address_1":"11 Wellington Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Wellington Court ","cs_id":"337","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"337","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/20","activity_end":"2020-10-21 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56168","activity_notes":"Redecoration works please book in for the 31st October on this one ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 20:35 (dean)<\/b>Done 875.00<\/p>

05\/11\/2020 14:13 (alan)<\/b>Quoted works <\/p>

06\/11\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46790","activity_ticket_id":"45997","ticket_reference":"HDT47078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13704 - 78 Shaftesbury Avenue ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/20","activity_end":"2020-10-29 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56169","activity_notes":"To provide a mains connection to unit n1m to allow to cut into the rising main in the stairwell, to floor 1. This will run down from high level, in fire proof boxing and go through the wall, into unit 1. A non return valve and lever valve will then be located to the left hand side of the unit at low level, test, commission and leave in full working order on completion IVE SAID NEXT THURSDAY OR FRIDAY ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 16:07 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 16:52 (sandra)<\/b>Booked for Wednesday <\/p>

02\/11\/2020 11:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/11\/2020 11:39 (sandra)<\/b>(Ticket Closed)<\/p>

21\/06\/2021 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2021 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46791","activity_ticket_id":"45998","ticket_reference":"HDT47079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13762 - New water mains ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"70","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"70","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/20","activity_end":"2020-10-21 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56170","activity_notes":"New water mains ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2020 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46792","activity_ticket_id":"45992","ticket_reference":"HDT47073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"a split\/rust to the white radiator pipe covers.","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/10\/20","activity_end":"2020-10-22 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56171","activity_notes":"a split\/rust to the white radiator pipe covers.1. There has been a foul odour coming through our bathroom on and off. It seems to get worse in the summer. There is no smell currently, but just wondered if they can check the pipes?2. Our stove has a crack on the lower right handside- please can this be checked?can you look at the odour and take a picture of the oven so i can see where the crack is please.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 09:16 (sandra)<\/b>BOOKED FOR 1 PM ON FRIDAY WITH TENANT <\/p>

26\/10\/2020 16:08 (sandra)<\/b>(Ticket Closed)<\/p>

27\/10\/2020 08:12 (dan)<\/b>Replaced towel rail element, cleaned waste pipes <\/p>

27\/10\/2020 08:15 (dan)<\/b>Supplied and fitted new shower seals<\/p>

27\/10\/2020 08:38 (dan)<\/b>New towel rail element required<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46793","activity_ticket_id":"45999","ticket_reference":"HDT47080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further boiler issues","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56172","activity_notes":"further boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2020 10:06 (sandra)<\/b>(Ticket Closed)<\/p>

18\/11\/2020 16:25 (jane)<\/b>Testing heating manifolds and parts <\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46794","activity_ticket_id":"46000","ticket_reference":"HDT47081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/20","activity_end":"2020-10-22 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56173","activity_notes":"Emergency call out - tenant could not gain access ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2020 06:59 (roy)<\/b>Called out Keys4u as tenant of flat 3 had her key stuck in the lock of the front door and unable to get access.He had to drill out the lock and replaced the cylinder but it was the lock which was faulty.Courts security to attend in morning <\/p>

23\/10\/2020 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46795","activity_ticket_id":"45765","ticket_reference":"HDT46846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13764 - Pre-tenancy works ","ticket_address_1":"Penthouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/20","activity_end":"2020-10-22 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56174","activity_notes":"Pre-tenancy works Can you please chase up on the shower seals and investigate the leak in the ensuite bathroom into the kitchen below which I reported 3 weeks ago?I think the ITC list of mastic to tiles was not completed.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:17 (alan)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps <\/p>

05\/10\/2020 14:21 (sandra)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps<\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

08\/10\/2020 09:53 (alan)<\/b>Remove light fitting left by previous tenant and drop back to site office<\/p>

08\/10\/2020 13:47 (dan)<\/b>New seals to be ordered for 2x shower enclosures<\/p>

16\/10\/2020 16:35 (sandra)<\/b>Hi Sandra\/Jane, apparently yesterday the tenant discovered another leak from the ensuite bedroom leaking to the kitchen below.Please ask your guys if they mastic around the shower as per ITC list. If this is not the case, then please investigate and add to this work order.<\/p>

23\/10\/2020 07:09 (roy)<\/b>Top floor bathroom (ensuite) leaking 2nd floor bathroom leaking into kitchen.Shower tray in corner has dropped and needs thick band of silicone.Shower door needs new door seal. BrokenLeaking trap on hand basinLights o\/o\/o x 3 Faulty heating control panelMissing dimmer knobs c 2Intercom not working <\/p>

24\/10\/2020 09:50 (roy)<\/b>Removed and resealed silicone in upstairs and downstairs showers.Lights due in on Wednesday <\/p>

26\/10\/2020 15:56 (sandra)<\/b>ADD SCREWFIX ORDER TO THIS TICKET <\/p>

27\/10\/2020 10:47 (sandra)<\/b>new controller fitted <\/p>

07\/11\/2020 11:13 (roy)<\/b>Replaced faulty lights with drivers x 3 Replaced 2 x dimmer knobs<\/p>

09\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46796","activity_ticket_id":"45970","ticket_reference":"HDT47051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"319","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"319","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56175","activity_notes":"inter-tenancy check list and completion of works problems with boiler ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:14 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:04 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:35 (dean)<\/b>Done 80.00<\/p>

26\/10\/2020 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46797","activity_ticket_id":"45971","ticket_reference":"HDT47052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56176","activity_notes":"inter-tenancy check list and completion of works toilet continually running in the toilet ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:15 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:36 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:35 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 08:09 (dan)<\/b>Further works required<\/p>

29\/10\/2020 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46798","activity_ticket_id":"45978","ticket_reference":"HDT47059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/20","activity_end":"2020-10-22 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56177","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:06 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 13:20 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:27 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46799","activity_ticket_id":"45980","ticket_reference":"HDT47061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/20","activity_end":"2020-10-22 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56178","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:28 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46800","activity_ticket_id":"45981","ticket_reference":"HDT47062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"328","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"328","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/20","activity_end":"2020-10-22 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56179","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:50 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:29 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46801","activity_ticket_id":"46001","ticket_reference":"HDT47082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/20","activity_end":"2020-10-22 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56180","activity_notes":"Carry out a PAT test","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46802","activity_ticket_id":"45972","ticket_reference":"HDT47053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56181","activity_notes":"inter-tenancy check list and completion of works one of the toilets is constantly filling up and the other toilet wont fill at allalan cant tighten the tap ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 18:15 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:38 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:43 (dean)<\/b>Done 110.00<\/p>

27\/10\/2020 08:09 (dan)<\/b>Further works required<\/p>

29\/10\/2020 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46803","activity_ticket_id":"45984","ticket_reference":"HDT47065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56182","activity_notes":"Inter-tenancy check list and complete list of works turn gas on and check boiler is working ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:00 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 13:19 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46804","activity_ticket_id":"45978","ticket_reference":"HDT47059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56183","activity_notes":"inter-tenancy check list and completion of works turn gas on and check boiler is working ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:06 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 13:20 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:27 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46805","activity_ticket_id":"45337","ticket_reference":"HDT46418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56184","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:25 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:13 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:23 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:20 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:05 (iain)<\/b>List if works.<\/p>

27\/10\/2020 14:52 (dan)<\/b>Removed panels, supplied and fitted cistern spares, refitted panels<\/p>

28\/10\/2020 10:18 (roy)<\/b>3 x lights not working Replaced transformers, lamp holders and 12v bulbs Fridge also not working and pulled out wash machine to get to power source.Working but light is not<\/p>

03\/11\/2020 11:22 (roy)<\/b>Returned to check fridge.Power ok but fridge not.You can hear the Motor running but unit not getting cold or freezing Replaced washer\/dryerRepair Aid required<\/p>

10\/11\/2020 14:47 (jane)<\/b>Appliance engineer attending on Friday - access via keys <\/p>

17\/11\/2020 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46806","activity_ticket_id":"45336","ticket_reference":"HDT46417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56185","activity_notes":"To carry out inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:21 (jane)<\/b>Submitted pre-tenancy list to client for approval.<\/p>

02\/09\/2020 11:12 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:26 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:21 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:04 (iain)<\/b>List of works.<\/p>

28\/10\/2020 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46807","activity_ticket_id":"46002","ticket_reference":"HDT47083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closer","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56186","activity_notes":"Please raise wo for Reddan to repair broken door closer on back of wc door at 72 SA ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 10:49 (travis)<\/b>Overhead door closer repairs.<\/p>

26\/10\/2020 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46808","activity_ticket_id":"45981","ticket_reference":"HDT47062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"328","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"328","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56187","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:50 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:29 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46809","activity_ticket_id":"45980","ticket_reference":"HDT47061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56188","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:28 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46810","activity_ticket_id":"45979","ticket_reference":"HDT47060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56189","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:47 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:29 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46811","activity_ticket_id":"45979","ticket_reference":"HDT47060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56190","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 10:01 (alan)<\/b>End of tenants list<\/p>

22\/10\/2020 15:47 (travis)<\/b>Pre tenancy works.<\/p>

26\/10\/2020 08:29 (dean)<\/b>Done 70.00<\/p>

26\/10\/2020 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46812","activity_ticket_id":"45977","ticket_reference":"HDT47058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56191","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2020 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46813","activity_ticket_id":"45974","ticket_reference":"HDT47055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"243","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"243","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56192","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 18:17 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 18:59 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:42 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46814","activity_ticket_id":"45973","ticket_reference":"HDT47054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56193","activity_notes":"inter-tenancy check list and completion of works boiler thermostat cover is missing ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:16 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:40 (alan)<\/b>List of works<\/p>

23\/10\/2020 14:56 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:37 (dean)<\/b>110.00<\/p>

26\/10\/2020 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46815","activity_ticket_id":"45941","ticket_reference":"HDT47022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56194","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:45 (alan)<\/b>End of tenancy list<\/p>

20\/10\/2020 14:18 (travis)<\/b>Completed pre tenancy works,Rubbish to be disposed off at office.<\/p>

20\/10\/2020 18:23 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:38 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 14:47 (dan)<\/b>Replaced cistern components, cleaned, basin and shower wastes & waste pipes<\/p>

27\/10\/2020 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46816","activity_ticket_id":"45940","ticket_reference":"HDT47021","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"246","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"246","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56195","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:44 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:53 (travis)<\/b>Pre tenancy works.<\/p>

19\/10\/2020 18:20 (alan)<\/b>List of works<\/p>

19\/10\/2020 18:20 (alan)<\/b>List of works<\/p>

20\/10\/2020 13:36 (travis)<\/b>Completed pre tenancy works.<\/p>

20\/10\/2020 14:39 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2020 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46817","activity_ticket_id":"45939","ticket_reference":"HDT47020","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56196","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:43 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

19\/10\/2020 18:18 (alan)<\/b>List of works <\/p>

20\/10\/2020 13:35 (travis)<\/b>Completed pre tenancy works.<\/p>

21\/10\/2020 10:19 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2020 15:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46818","activity_ticket_id":"45938","ticket_reference":"HDT47019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 14, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"208","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56197","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2020 08:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:30 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46819","activity_ticket_id":"45937","ticket_reference":"HDT47018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 13, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"207","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"207","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56198","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2020 08:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:30 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46820","activity_ticket_id":"45936","ticket_reference":"HDT47017","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 12, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"206","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"206","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56199","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 07:48 (iain)<\/b>List of works.<\/p>

20\/10\/2020 09:31 (sandra)<\/b>new blind needed 2302 mm x 1090 mmgrey 50 mm venetiansample needed <\/p>

22\/10\/2020 18:29 (dean)<\/b>Done 60.00<\/p>

23\/10\/2020 11:05 (sandra)<\/b>managed to repair blind so no new blind is needed <\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46821","activity_ticket_id":"45935","ticket_reference":"HDT47016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 11, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"205","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"205","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56200","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 07:50 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:28 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46822","activity_ticket_id":"45934","ticket_reference":"HDT47015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 10, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"204","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"204","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56201","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 07:51 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:28 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46823","activity_ticket_id":"45933","ticket_reference":"HDT47014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 9, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"203","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"203","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56202","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 08:28 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:27 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46824","activity_ticket_id":"45932","ticket_reference":"HDT47013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56203","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 08:29 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:27 (dean)<\/b>60.00<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 13:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46825","activity_ticket_id":"45931","ticket_reference":"HDT47012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 7","cs_id":"298","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JG","ticket_client_site":"298","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56204","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 08:30 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:26 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46826","activity_ticket_id":"45930","ticket_reference":"HDT47011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 6","cs_id":"297","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"297","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56205","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 15:33 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:25 (dean)<\/b>60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46827","activity_ticket_id":"45929","ticket_reference":"HDT47010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 5","cs_id":"296","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JG","ticket_client_site":"296","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56206","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 08:53 (roy)<\/b>Turn on water supply and flush through system<\/p>

22\/10\/2020 15:34 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:25 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46828","activity_ticket_id":"45928","ticket_reference":"HDT47009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 4","cs_id":"295","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"295","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56207","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 18:24 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46829","activity_ticket_id":"45927","ticket_reference":"HDT47008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 3","cs_id":"294","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"294","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56208","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 15:40 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:10 (iain)<\/b>List of works.<\/p>

28\/10\/2020 13:54 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46830","activity_ticket_id":"45926","ticket_reference":"HDT47007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 2","cs_id":"293","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"293","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56209","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 15:35 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:22 (dean)<\/b>Done 60.00<\/p>

26\/10\/2020 11:04 (travis)<\/b>Pre tenancy works.<\/p>

28\/10\/2020 13:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46831","activity_ticket_id":"45925","ticket_reference":"HDT47006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 1","cs_id":"292","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"292","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56210","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2020 07:19 (dean)<\/b>Done 50.00<\/p>

22\/10\/2020 18:21 (dean)<\/b>Done 60.00<\/p>

25\/10\/2020 16:08 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:03 (travis)<\/b>Pre tenancy works.<\/p>

28\/10\/2020 13:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46832","activity_ticket_id":"45924","ticket_reference":"HDT47005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56211","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:43 (alan)<\/b>End of tenancy list<\/p>

20\/10\/2020 18:36 (alan)<\/b>List of work <\/p>

26\/10\/2020 10:43 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46833","activity_ticket_id":"45923","ticket_reference":"HDT47004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56212","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:42 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:24 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:44 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:42 (dean)<\/b>Done 50.00<\/p>

27\/10\/2020 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46834","activity_ticket_id":"45922","ticket_reference":"HDT47003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"289","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"289","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56213","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:42 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:23 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:41 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46835","activity_ticket_id":"45921","ticket_reference":"HDT47002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"288","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56214","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:40 (alan)<\/b>End of tenancy list<\/p>

21\/10\/2020 14:42 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:42 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:40 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46836","activity_ticket_id":"45920","ticket_reference":"HDT47001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56215","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:40 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 07:26 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:39 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46837","activity_ticket_id":"45918","ticket_reference":"HDT46999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"285","cs_address_2":"25 Garrick Street ","cs_town":"Lodon ","cs_postcode":"WC2E 9AX","ticket_client_site":"285","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56216","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:37 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:54 (travis)<\/b>Pre tenancy works.<\/p>

21\/10\/2020 14:40 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:36 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46838","activity_ticket_id":"45917","ticket_reference":"HDT46998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"284","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"284","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56217","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:36 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:55 (travis)<\/b>Pre tenancy works.<\/p>

21\/10\/2020 14:39 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:51 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/10\/2020 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46839","activity_ticket_id":"45916","ticket_reference":"HDT46997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56218","activity_notes":"To carry out a list of inter-tenancy checks to the property, list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:36 (alan)<\/b>End of tenancy list<\/p>

21\/10\/2020 14:36 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:36 (dean)<\/b>Done 60.00<\/p>

27\/10\/2020 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46840","activity_ticket_id":"45646","ticket_reference":"HDT46727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56219","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:20 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

25\/09\/2020 10:20 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:38 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:14 (dean)<\/b>Done 50.00<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46841","activity_ticket_id":"45645","ticket_reference":"HDT46726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56220","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:13 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 10:13 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:56 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:13 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:05 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:08 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46842","activity_ticket_id":"45644","ticket_reference":"HDT46725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56221","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 16:29 (jane)<\/b>Pre-tenancy list sent to client <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

21\/10\/2020 15:15 (sandra)<\/b>Blind has had new cord and is left working <\/p>

22\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:12 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:02 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:07 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:38 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46843","activity_ticket_id":"45643","ticket_reference":"HDT46724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56222","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:11 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:01 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:06 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46844","activity_ticket_id":"45642","ticket_reference":"HDT46723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56223","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:43 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

24\/09\/2020 15:43 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 18:10 (dean)<\/b>Done 50.00<\/p>

26\/10\/2020 11:05 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>Completed all ok. Cost 20<\/p>

30\/10\/2020 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46845","activity_ticket_id":"45963","ticket_reference":"HDT47044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT47042 Follow-Up -emergency call out - out of hours ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56224","activity_notes":"can you collect keys and let in Repairaid.between 3.30 - 4 pm they are going to ring me first ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2020 16:13 (sandra)<\/b>booked for Thursday 12 - 6 pm. Waiting on confirmation for access with tenant <\/p>

20\/10\/2020 09:08 (sandra)<\/b>booked for thursday at tenant at home<\/p>

29\/10\/2020 09:43 (roy)<\/b>Gave access to Repair Aid.There is a fault with the hob and needs to be replaced<\/p>

29\/10\/2020 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46846","activity_ticket_id":"46004","ticket_reference":"HDT47085","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test ","ticket_address_1":"Flat 1","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"345","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"345","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/20","activity_end":"2020-10-26 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56225","activity_notes":"Please raise a work order for Reddan to attend on Monday to carry out PAT testMUST BE DONE MONDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 15:34 (roy)<\/b>Pate test<\/p>

26\/10\/2020 16:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46847","activity_ticket_id":"46005","ticket_reference":"HDT47086","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test","ticket_address_1":"Flat 2","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"346","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"346","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/20","activity_end":"2020-10-26 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56226","activity_notes":"Please raise a work order for Reddan to attend on Monday to carry out PAT testiMUST BE DONE ON MONDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 15:35 (roy)<\/b>Pat test<\/p>

26\/10\/2020 16:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46848","activity_ticket_id":"46006","ticket_reference":"HDT47087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test ","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/20","activity_end":"2020-10-26 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56227","activity_notes":"Please raise a work order for Reddan to attend on Monday to carry out PAT testMUST BE DONE MONDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 15:36 (roy)<\/b>Pat test<\/p>

26\/10\/2020 16:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46849","activity_ticket_id":"46003","ticket_reference":"HDT47084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main entrance door issue ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56228","activity_notes":"Please raise wo for Reddan to repair hole in wall behind street entrance at 34A RS","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 12:03 (travis)<\/b>Hole repaired behind main street door.<\/p>

26\/10\/2020 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46850","activity_ticket_id":"46003","ticket_reference":"HDT47084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main entrance door issue ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56229","activity_notes":"Please raise wo for Reddan to repair hole in wall behind street entrance at 34A RSonce repairs have been made touch up ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2020 12:03 (travis)<\/b>Hole repaired behind main street door.<\/p>

26\/10\/2020 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46851","activity_ticket_id":"45643","ticket_reference":"HDT46724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56230","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:11 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:01 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:06 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46852","activity_ticket_id":"45644","ticket_reference":"HDT46725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56231","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 16:29 (jane)<\/b>Pre-tenancy list sent to client <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

21\/10\/2020 15:15 (sandra)<\/b>Blind has had new cord and is left working <\/p>

22\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:12 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:02 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:07 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:38 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46853","activity_ticket_id":"45645","ticket_reference":"HDT46726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56232","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:13 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 10:13 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:56 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:13 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:05 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:08 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46854","activity_ticket_id":"45646","ticket_reference":"HDT46727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/20","activity_end":"2020-10-22 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56233","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:20 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

25\/09\/2020 10:20 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:38 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:57 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:14 (dean)<\/b>Done 50.00<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46855","activity_ticket_id":"45765","ticket_reference":"HDT46846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13764 - Pre-tenancy works ","ticket_address_1":"Penthouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/20","activity_end":"2020-10-22 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56234","activity_notes":"Pre-tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2020 14:17 (alan)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps <\/p>

05\/10\/2020 14:21 (sandra)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps<\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

08\/10\/2020 09:53 (alan)<\/b>Remove light fitting left by previous tenant and drop back to site office<\/p>

08\/10\/2020 13:47 (dan)<\/b>New seals to be ordered for 2x shower enclosures<\/p>

16\/10\/2020 16:35 (sandra)<\/b>Hi Sandra\/Jane, apparently yesterday the tenant discovered another leak from the ensuite bedroom leaking to the kitchen below.Please ask your guys if they mastic around the shower as per ITC list. If this is not the case, then please investigate and add to this work order.<\/p>

23\/10\/2020 07:09 (roy)<\/b>Top floor bathroom (ensuite) leaking 2nd floor bathroom leaking into kitchen.Shower tray in corner has dropped and needs thick band of silicone.Shower door needs new door seal. BrokenLeaking trap on hand basinLights o\/o\/o x 3 Faulty heating control panelMissing dimmer knobs c 2Intercom not working <\/p>

24\/10\/2020 09:50 (roy)<\/b>Removed and resealed silicone in upstairs and downstairs showers.Lights due in on Wednesday <\/p>

26\/10\/2020 15:56 (sandra)<\/b>ADD SCREWFIX ORDER TO THIS TICKET <\/p>

27\/10\/2020 10:47 (sandra)<\/b>new controller fitted <\/p>

07\/11\/2020 11:13 (roy)<\/b>Replaced faulty lights with drivers x 3 Replaced 2 x dimmer knobs<\/p>

09\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46856","activity_ticket_id":"46007","ticket_reference":"HDT47088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13812 - Redecoration works ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/20","activity_end":"2020-10-22 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56235","activity_notes":"Redecoration works to woodwork","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 10:32 (dean)<\/b>Done 1520.00<\/p>

26\/10\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46857","activity_ticket_id":"45990","ticket_reference":"HDT47071","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Appliance and decorating ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/20","activity_end":"2020-10-26 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56236","activity_notes":"BOOKED FOR MONDAY appliance engineer will be there about 2.15 appliance engineer is calling so keys can be collected. I will call you between 12 - 4 when they call me.- make safe the exposed cables & check all switches - reinstate living room detectors.","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 08:56 (sandra)<\/b>booked for Monday 26th 12 - 6 with keys they are going to call one hour before so that we can meet them on site <\/p>

23\/10\/2020 09:06 (sandra)<\/b>Roy booked for Monday with appliance engineer <\/p>

26\/10\/2020 15:14 (sandra)<\/b>59.94 143.94 to repair dishwasher now <\/p>

26\/10\/2020 15:33 (roy)<\/b>Attended with Repair Aid Need very tall steps to get to alarm and light.To return on Friday when tenant moves out<\/p>

26\/10\/2020 16:47 (sandra)<\/b>repaired dishwasher whilst on site <\/p>

01\/11\/2020 19:17 (roy)<\/b>Replaced 1 x smoke alarm Replaced 1 x Heat alarm Replaced 2 x 9v batteries Removed\/Replaced 1 x long light pendant Cleared blocked hand basin Retighten tap Refixed pop up waste<\/p>

02\/11\/2020 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46858","activity_ticket_id":"46008","ticket_reference":"HDT47089","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - out of hours ","ticket_address_1":"11 Wellington Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Wellington Court ","cs_id":"337","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"337","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/20","activity_end":"2020-10-23 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56237","activity_notes":"front door not engaging\/locking ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2020 09:10 (sandra)<\/b>(Ticket Closed)<\/p>

26\/10\/2020 09:32 (roy)<\/b>Ease and adjusted hinges as lock would not engage<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46859","activity_ticket_id":"46009","ticket_reference":"HDT47090","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamps out ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/20","activity_end":"2020-10-23 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56238","activity_notes":"Please raise a work for Reddan to attend and replace any blown lights in the common parts","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 06:54 (alan)<\/b>Replace blown lamps common parts And order new ballets for fitting by lift <\/p>

13\/12\/2020 19:09 (alan)<\/b>Return to site and replace 2 faulty ballast to ground floor fittings<\/p>

14\/12\/2020 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46860","activity_ticket_id":"45993","ticket_reference":"HDT47074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"windows need attention","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/20","activity_end":"2020-10-23 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56239","activity_notes":"heating ask roy ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:24 (sandra)<\/b>booked for Thursday 22nd between 2 - 4 pm <\/p>

23\/10\/2020 07:16 (roy)<\/b>Need R&BSecondary glazing x 1 faulty Opened stuck windows Faulty Vent Axia skylight windows. Cables have been cut and windows have been wedged shut.Very high up Faulty heating.Pressure gauge very high. Filling loop left on and boiler not working.Got this working and released pressur. Need Michael to take a look<\/p>

29\/10\/2020 09:56 (sandra)<\/b>asked for access Tuesday morning to look at the skylight <\/p>

29\/10\/2020 10:45 (sandra)<\/b>skylight being looked at by onsite contractor <\/p>

11\/11\/2020 10:45 (sandra)<\/b>sash window has been repaired but should not be opened fully as the wrong balances have been fitted previously<\/p>

23\/11\/2020 10:13 (sandra)<\/b>rectified leak by refitting filter <\/p>

23\/11\/2020 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46861","activity_ticket_id":"45993","ticket_reference":"HDT47074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"windows need attention","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"23\/10\/20","activity_end":"2020-10-23 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56240","activity_notes":"2nd windows in the living room was open and wont close.1x Kitchen window wont, open. 1x Bedroom window wont open.heating not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 09:24 (sandra)<\/b>booked for Thursday 22nd between 2 - 4 pm <\/p>

23\/10\/2020 07:16 (roy)<\/b>Need R&BSecondary glazing x 1 faulty Opened stuck windows Faulty Vent Axia skylight windows. Cables have been cut and windows have been wedged shut.Very high up Faulty heating.Pressure gauge very high. Filling loop left on and boiler not working.Got this working and released pressur. Need Michael to take a look<\/p>

29\/10\/2020 09:56 (sandra)<\/b>asked for access Tuesday morning to look at the skylight <\/p>

29\/10\/2020 10:45 (sandra)<\/b>skylight being looked at by onsite contractor <\/p>

11\/11\/2020 10:45 (sandra)<\/b>sash window has been repaired but should not be opened fully as the wrong balances have been fitted previously<\/p>

23\/11\/2020 10:13 (sandra)<\/b>rectified leak by refitting filter <\/p>

23\/11\/2020 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46862","activity_ticket_id":"46010","ticket_reference":"HDT47091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out in toilet ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/20","activity_end":"2020-10-23 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56241","activity_notes":"light out in toilet ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2020 14:50 (alan)<\/b>Replace faulty light fitting in first floor toilet<\/p>

23\/10\/2020 14:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46863","activity_ticket_id":"46011","ticket_reference":"HDT47092","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into \"Play to Win\"","ticket_address_1":"23 Gerrard St\/32 Wadour St","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Gerrard Street","cs_id":"348","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JJ","ticket_client_site":"348","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/20","activity_end":"2020-10-23 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56242","activity_notes":"Please raise a work order for Reddan to investigate a leak into Play To Win.Hi Sandra, Roy is aware and will investigate. Access via Viet Pho - 1st Floor window.","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 09:44 (sandra)<\/b>attending today 26th<\/p>

26\/10\/2020 17:14 (roy)<\/b>Investigated leak but need to access to flat roof from restaurant next door and because of customers the manager request a visit at 11 Tuesday <\/p>

28\/10\/2020 10:23 (roy)<\/b>Lots of problems on this roof. Lillian wants a quote to carry out repairsTemp repair to main problem but could be coming from other problem areas<\/p>

16\/11\/2020 13:00 (roy)<\/b>Carried out temp repairs to roof. Needs a surveyor to visit due to many problems on roof<\/p>

16\/11\/2020 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46864","activity_ticket_id":"45765","ticket_reference":"HDT46846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13764 - Pre-tenancy works ","ticket_address_1":"Penthouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/20","activity_end":"2020-10-23 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56243","activity_notes":"controller monday can you arrange to go in with danny ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2020 14:17 (alan)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps <\/p>

05\/10\/2020 14:21 (sandra)<\/b>Replace 3 faulty down lighters Replace 2 broken dimmer knobs Replace 5 blown lamps<\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

06\/10\/2020 12:54 (travis)<\/b>Check out works <\/p>

08\/10\/2020 09:53 (alan)<\/b>Remove light fitting left by previous tenant and drop back to site office<\/p>

08\/10\/2020 13:47 (dan)<\/b>New seals to be ordered for 2x shower enclosures<\/p>

16\/10\/2020 16:35 (sandra)<\/b>Hi Sandra\/Jane, apparently yesterday the tenant discovered another leak from the ensuite bedroom leaking to the kitchen below.Please ask your guys if they mastic around the shower as per ITC list. If this is not the case, then please investigate and add to this work order.<\/p>

23\/10\/2020 07:09 (roy)<\/b>Top floor bathroom (ensuite) leaking 2nd floor bathroom leaking into kitchen.Shower tray in corner has dropped and needs thick band of silicone.Shower door needs new door seal. BrokenLeaking trap on hand basinLights o\/o\/o x 3 Faulty heating control panelMissing dimmer knobs c 2Intercom not working <\/p>

24\/10\/2020 09:50 (roy)<\/b>Removed and resealed silicone in upstairs and downstairs showers.Lights due in on Wednesday <\/p>

26\/10\/2020 15:56 (sandra)<\/b>ADD SCREWFIX ORDER TO THIS TICKET <\/p>

27\/10\/2020 10:47 (sandra)<\/b>new controller fitted <\/p>

07\/11\/2020 11:13 (roy)<\/b>Replaced faulty lights with drivers x 3 Replaced 2 x dimmer knobs<\/p>

09\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46865","activity_ticket_id":"46012","ticket_reference":"HDT47093","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Leak from mains connector ","ticket_address_1":"Flat 2","ticket_address_2":"69 Lisson Road ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/10\/20","activity_end":"2020-10-23 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56244","activity_notes":"leak from mains connector ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2020 13:51 (sandra)<\/b>access from Flat 3 <\/p>

26\/10\/2020 10:56 (sandra)<\/b>(Ticket Closed)<\/p>

27\/10\/2020 08:17 (dan)<\/b>Repaired burst water main<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46866","activity_ticket_id":"46013","ticket_reference":"HDT47094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13820 - Replacement shower screen","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/20","activity_end":"2020-10-23 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56245","activity_notes":"Replacement shower screen","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2021 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46867","activity_ticket_id":"46014","ticket_reference":"HDT47095","ticket_client":"2100","client_name":"Notes Coffee Roasters & Bar","ticket_title":"MDR\/SW\/13808 - Boiler works ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"31 St Martins Lane ","cs_id":"333","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/20","activity_end":"2020-10-23 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56246","activity_notes":"Boiler works ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2020 16:21 (sandra)<\/b>Quote for descaling <\/p>

23\/11\/2020 10:15 (sandra)<\/b>Wednesday?<\/p>

26\/11\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46868","activity_ticket_id":"46015","ticket_reference":"HDT47096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inventory on kitchen items ","ticket_address_1":"Ichibuns","ticket_address_2":"22 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Ichibuns","cs_id":"351","cs_address_2":"22 Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"351","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/20","activity_end":"2020-10-27 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56247","activity_notes":"Inventory on kitchen itemscan you list all the kitchen items big and small on Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 09:32 (roy)<\/b>Visited site but way too many items. Took photos and videos so can make list of all items<\/p>

03\/11\/2020 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46869","activity_ticket_id":"46016","ticket_reference":"HDT47097","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty Double Glazing","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"23\/10\/20","activity_end":"2020-10-23 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56248","activity_notes":"Faulty Double Glazing ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2020 16:35 (sandra)<\/b>emailed contractor asking for appointment before Wednesday 28th<\/p>

26\/10\/2020 09:42 (sandra)<\/b>contractor looking at window today 26th <\/p>

26\/10\/2020 13:00 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2020 10:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 11:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46870","activity_ticket_id":"45340","ticket_reference":"HDT46421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/20","activity_end":"2020-10-23 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56249","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:45 (jane)<\/b>Submitted list to client for approval <\/p>

02\/09\/2020 15:45 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:24 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:19 (sandra)<\/b>to be completed by 1 November <\/p>

29\/10\/2020 07:58 (iain)<\/b>List of works.<\/p>

29\/10\/2020 12:08 (iain)<\/b>List of works.<\/p>

11\/11\/2020 17:01 (dean)<\/b>Done 90.00<\/p>

12\/11\/2020 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46871","activity_ticket_id":"45848","ticket_reference":"HDT46929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/20","activity_end":"2020-10-23 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56250","activity_notes":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 13:38 (iain)<\/b>ITC's and meter readings.<\/p>

13\/10\/2020 10:37 (sandra)<\/b>meter readings sent to Garry and ITC attached <\/p>

28\/10\/2020 20:25 (travis)<\/b>Sash window cord replacement.<\/p>

29\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

29\/10\/2020 07:56 (iain)<\/b>Sash cord.<\/p>

11\/11\/2020 17:02 (dean)<\/b>Done 110.00<\/p>

12\/11\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46872","activity_ticket_id":"45381","ticket_reference":"HDT46462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FROM 1ST SEPTEMBER","ticket_address_1":"Flat 2, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/20","activity_end":"2020-10-23 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56251","activity_notes":"To carry out pre-tenancy checks - FROM 1ST SEPTEMBER","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 12:40 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 12:43 (jane)<\/b>Have submitted list to client for approval <\/p>

22\/10\/2020 16:42 (sandra)<\/b>(Removed from on-hold)<\/p>

29\/10\/2020 07:52 (iain)<\/b>List of works.<\/p>

29\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

11\/11\/2020 17:04 (dean)<\/b>Done 80.00<\/p>

12\/11\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46873","activity_ticket_id":"46017","ticket_reference":"HDT47098","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - out of hours","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/20","activity_end":"2020-10-26 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56252","activity_notes":"no access to front door ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 09:21 (sandra)<\/b>(Ticket Closed)<\/p>

26\/10\/2020 09:26 (roy)<\/b>Tenant unable to access the property.Temp fix to lock. NTR<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46874","activity_ticket_id":"46018","ticket_reference":"HDT47099","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT47098 Follow-Up -emergency call out - out of hours","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56253","activity_notes":"HDT47098 Follow-Up - emergency call out - out of hours","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 09:25 (sandra)<\/b>this is actually 34a but Lilian wants it kept as 16a as she told her helpdesk the wrong address <\/p>

26\/10\/2020 10:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2020 10:46 (travis)<\/b>Main door lock and handle repairs.<\/p>

26\/10\/2020 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46875","activity_ticket_id":"46019","ticket_reference":"HDT47100","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no access to front door ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/20","activity_end":"2020-10-26 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56254","activity_notes":"no access to front door ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

26\/10\/2020 09:34 (roy)<\/b>Faulty front door lock. Tenants unable to enter or leave.Tried but had to call out locksmith Temp repair to lock<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46876","activity_ticket_id":"46019","ticket_reference":"HDT47100","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no access to front door ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/10\/20","activity_end":"2020-10-26 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56255","activity_notes":"no access to front door ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2020 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

26\/10\/2020 09:34 (roy)<\/b>Faulty front door lock. Tenants unable to enter or leave.Tried but had to call out locksmith Temp repair to lock<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46877","activity_ticket_id":"46020","ticket_reference":"HDT47101","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT47100 Follow-Up -no access to front door ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56256","activity_notes":"HDT47100 Follow-Up - no access to front door Roy call out. can you speak to him as we fitted this lock originally ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 10:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2020 12:07 (travis)<\/b>Realignment of X2 keeps,top and bottom, overhaul of all locks\/moving components.<\/p>

26\/10\/2020 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46878","activity_ticket_id":"46021","ticket_reference":"HDT47102","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement insulation on water tank ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/20","activity_end":"2020-10-26 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56257","activity_notes":"Please raise wo for Reddan to repair\/replace insulation on water tank at 4 MS as per attached not urgent. have the report if you need it ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>

06\/04\/2021 13:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2021 13:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46879","activity_ticket_id":"45971","ticket_reference":"HDT47052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/10\/20","activity_end":"2020-10-26 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56258","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:15 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:36 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:35 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 08:09 (dan)<\/b>Further works required<\/p>

29\/10\/2020 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46880","activity_ticket_id":"45972","ticket_reference":"HDT47053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/10\/20","activity_end":"2020-10-26 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56259","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:15 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:38 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:43 (dean)<\/b>Done 110.00<\/p>

27\/10\/2020 08:09 (dan)<\/b>Further works required<\/p>

29\/10\/2020 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46881","activity_ticket_id":"45925","ticket_reference":"HDT47006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 1","cs_id":"292","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"292","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56260","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 07:19 (dean)<\/b>Done 50.00<\/p>

22\/10\/2020 18:21 (dean)<\/b>Done 60.00<\/p>

25\/10\/2020 16:08 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:03 (travis)<\/b>Pre tenancy works.<\/p>

28\/10\/2020 13:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46882","activity_ticket_id":"45926","ticket_reference":"HDT47007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 2","cs_id":"293","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JG","ticket_client_site":"293","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56261","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 15:35 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:22 (dean)<\/b>Done 60.00<\/p>

26\/10\/2020 11:04 (travis)<\/b>Pre tenancy works.<\/p>

28\/10\/2020 13:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46883","activity_ticket_id":"45642","ticket_reference":"HDT46723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56262","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:43 (jane)<\/b>Pre-tenancy list submitted to client <\/p>

24\/09\/2020 15:43 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 18:10 (dean)<\/b>Done 50.00<\/p>

26\/10\/2020 11:05 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>Completed all ok. Cost 20<\/p>

30\/10\/2020 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46884","activity_ticket_id":"45643","ticket_reference":"HDT46724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56263","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:40 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:11 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:01 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:06 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:37 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46885","activity_ticket_id":"45644","ticket_reference":"HDT46725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56264","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:36 (iain)<\/b>ITC's.<\/p>

24\/09\/2020 16:29 (jane)<\/b>Pre-tenancy list sent to client <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

24\/09\/2020 16:30 (jane)<\/b>(Removed from on-hold)<\/p>

24\/09\/2020 16:30 (jane)<\/b>(Placed On Hold) <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

21\/10\/2020 15:15 (sandra)<\/b>Blind has had new cord and is left working <\/p>

22\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:12 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:02 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:07 (travis)<\/b>Pre tenancy works<\/p>

30\/10\/2020 12:38 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46886","activity_ticket_id":"45645","ticket_reference":"HDT46726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56265","activity_notes":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2020 12:35 (iain)<\/b>ITC's.<\/p>

25\/09\/2020 10:13 (jane)<\/b>(Placed On Hold) <\/p>

25\/09\/2020 10:13 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

19\/10\/2020 14:39 (sandra)<\/b>(Removed from on-hold)<\/p>

22\/10\/2020 07:56 (iain)<\/b>List of works.<\/p>

22\/10\/2020 18:13 (dean)<\/b>Done 50.00<\/p>

25\/10\/2020 16:05 (iain)<\/b>List of works.<\/p>

26\/10\/2020 11:08 (travis)<\/b>Pre tenancy works.<\/p>

30\/10\/2020 12:39 (michaelk)<\/b>All completed. Cost 20<\/p>

02\/11\/2020 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46887","activity_ticket_id":"46022","ticket_reference":"HDT47103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issues, ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/20","activity_end":"2020-10-26 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56266","activity_notes":"3 x AOV's and 1 x PRV to be replaced please order parts ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 10:17 (sandra)<\/b>(Ticket Closed)<\/p>

10\/02\/2021 11:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/02\/2021 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46888","activity_ticket_id":"46023","ticket_reference":"HDT47104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"repair hole in downpipe","ticket_address_1":"14-16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14-16a Rupert Street ","cs_id":"354","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"354","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56267","activity_notes":"repair hole in downpipe","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 13:19 (travis)<\/b>Repaired hole in cast iron downpipe.<\/p>

26\/10\/2020 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46889","activity_ticket_id":"46024","ticket_reference":"HDT47105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window wont close ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56268","activity_notes":"window wont close tomorrow between 8 - 10 am","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 11:20 (sandra)<\/b>awaiting access <\/p>

27\/10\/2020 09:12 (travis)<\/b>Window repairs.<\/p>

27\/10\/2020 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46890","activity_ticket_id":"45885","ticket_reference":"HDT46966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of Works ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-26 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56269","activity_notes":"The heating in the small bedroom.and bathroom not working TUESDAY TENANT AT HOME ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2020 09:43 (sandra)<\/b>waiting on access from client, asked for Wednesday or Thursday <\/p>

13\/10\/2020 10:42 (sandra)<\/b>Wednesday with Keys <\/p>

14\/10\/2020 21:10 (roy)<\/b>Windows sticking. Not complete Hearing in bedroom. Not complete Waste sticking. Complete Mirror cabinet doors. Incomplete<\/p>

26\/10\/2020 16:11 (sandra)<\/b>BOOKED FOR TUESDAY <\/p>

27\/10\/2020 11:26 (sandra)<\/b>attended but not given access. ask to reschedule for Wednesday at 10 am <\/p>

28\/10\/2020 15:38 (sandra)<\/b>heating working and quote for further works <\/p>

13\/12\/2020 18:59 (alan)<\/b>Reset all underfloor heating programs <\/p>

11\/01\/2021 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46891","activity_ticket_id":"46026","ticket_reference":"HDT47107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ifrom ceiling","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"356","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"356","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/20","activity_end":"2020-10-26 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56270","activity_notes":"water leaking from ceiling Tenant is in between 2.45- 5pm today. Please arrange. Thanks","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2020 15:56 (travis)<\/b>Sourced leak to apartment above,Sealed damaged window ledge and cleared lead gully.<\/p>

26\/10\/2020 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46892","activity_ticket_id":"45941","ticket_reference":"HDT47022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/10\/20","activity_end":"2020-10-26 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56271","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works toilet not working","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2020 14:45 (alan)<\/b>End of tenancy list<\/p>

20\/10\/2020 14:18 (travis)<\/b>Completed pre tenancy works,Rubbish to be disposed off at office.<\/p>

20\/10\/2020 18:23 (alan)<\/b>List of works <\/p>

26\/10\/2020 10:38 (dean)<\/b>Done 80.00<\/p>

27\/10\/2020 14:47 (dan)<\/b>Replaced cistern components, cleaned, basin and shower wastes & waste pipes<\/p>

27\/10\/2020 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46893","activity_ticket_id":"46027","ticket_reference":"HDT47108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"jet wash machine not working ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/10\/20","activity_end":"2020-10-26 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56272","activity_notes":"jet wash machine not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2020 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46894","activity_ticket_id":"46028","ticket_reference":"HDT47109","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/20","activity_end":"2020-11-02 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56273","activity_notes":"Hi Jane, lights for Alan next time he is around:3rd floor 2 x lights out rear of floor.1st floor 2 x lights light out rear of floor. ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 19:07 (alan)<\/b>replace various blind lamps throughout office<\/p>

14\/12\/2020 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46895","activity_ticket_id":"45972","ticket_reference":"HDT47053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/10\/20","activity_end":"2020-10-26 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56274","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2020 18:15 (alan)<\/b>End of tenants list <\/p>

22\/10\/2020 19:38 (alan)<\/b>Complete list of works<\/p>

26\/10\/2020 13:43 (dean)<\/b>Done 110.00<\/p>

27\/10\/2020 08:09 (dan)<\/b>Further works required<\/p>

29\/10\/2020 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46896","activity_ticket_id":"45866","ticket_reference":"HDT46947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water\/leak","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"235","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"235","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/10\/20","activity_end":"2020-10-26 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56275","activity_notes":"investigate a leak and damagePLEASE ATTEND TOMORROW WITH MASK AND TENANT WILL BE HOME TOMORROW MORNING ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 09:53 (sandra)<\/b>felt under the slate is damaged and causing the leak <\/p>

27\/10\/2020 11:43 (sandra)<\/b>asked for access wednesday morning <\/p>

28\/10\/2020 20:28 (travis)<\/b>Leak\/roof repair.<\/p>

29\/10\/2020 07:57 (iain)<\/b>Sealed areas of roof.<\/p>

29\/10\/2020 13:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46897","activity_ticket_id":"46029","ticket_reference":"HDT47110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"26\/10\/20","activity_end":"2020-10-26 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56276","activity_notes":"release button not working on door\/no image ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2020 11:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46898","activity_ticket_id":"46030","ticket_reference":"HDT47111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"26\/10\/20","activity_end":"2020-10-26 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56277","activity_notes":"release button not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2020 10:38 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2020 11:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46899","activity_ticket_id":"46031","ticket_reference":"HDT47112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom","ticket_address_1":"14-16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14-16a Rupert Street ","cs_id":"354","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"354","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/20","activity_end":"2020-10-26 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56278","activity_notes":"entry phone cable metal trunking damaged01\/11\/2020 19:13 (roy)<\/b>Refixed bracket on door closure.Working ok<\/p>

02\/11\/2020 11:29 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2020 11:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46900","activity_ticket_id":"46031","ticket_reference":"HDT47112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom","ticket_address_1":"14-16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14-16a Rupert Street ","cs_id":"354","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"354","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"26\/10\/20","activity_end":"2020-10-26 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56279","activity_notes":"entry phone cable metal trunking damaged01\/11\/2020 19:13 (roy)<\/b>Refixed bracket on door closure.Working ok<\/p>

02\/11\/2020 11:29 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2020 11:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46901","activity_ticket_id":"46032","ticket_reference":"HDT47113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-27 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56280","activity_notes":"no hot water Hi Sandra, can you arrange for Keenan to check tomorrow after 12noon? TUESDAY ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46902","activity_ticket_id":"46033","ticket_reference":"HDT47114","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13810 - Air Conditioning system","ticket_address_1":"Security office ","ticket_address_2":"Newport Sandringham","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security Office","cs_id":"336","cs_address_2":"Newport Sandringham","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"336","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/10\/20","activity_end":"2020-10-26 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56281","activity_notes":"Air Conditioning System ","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2020 13:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46903","activity_ticket_id":"46034","ticket_reference":"HDT47115","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT Test ","ticket_address_1":"Flat 7, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"153","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"153","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/20","activity_end":"2020-10-27 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56282","activity_notes":"carry out a PAT test Tuesday 27th see Timi for access ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2020 13:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46904","activity_ticket_id":"46035","ticket_reference":"HDT47116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13807 - Ichibuns - Ceiling works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/20","activity_end":"2020-10-27 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56283","activity_notes":"Ceiling works ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2020 16:17 (travis)<\/b>Ceiling repair works.<\/p>

28\/10\/2020 10:57 (travis)<\/b>Clear rubbish and clean work area.<\/p>

11\/11\/2020 17:00 (dean)<\/b>Done 330<\/p>

12\/11\/2020 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46905","activity_ticket_id":"46035","ticket_reference":"HDT47116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13807 - Ichibuns - Ceiling works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/20","activity_end":"2020-10-27 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56284","activity_notes":"Ceiling works ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2020 16:17 (travis)<\/b>Ceiling repair works.<\/p>

28\/10\/2020 10:57 (travis)<\/b>Clear rubbish and clean work area.<\/p>

11\/11\/2020 17:00 (dean)<\/b>Done 330<\/p>

12\/11\/2020 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46906","activity_ticket_id":"45337","ticket_reference":"HDT46418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/20","activity_end":"2020-10-27 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56285","activity_notes":"To carry out pre-tenancy checks - vacant flat lights need to be completed today ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:25 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:13 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:23 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:20 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:05 (iain)<\/b>List if works.<\/p>

27\/10\/2020 14:52 (dan)<\/b>Removed panels, supplied and fitted cistern spares, refitted panels<\/p>

28\/10\/2020 10:18 (roy)<\/b>3 x lights not working Replaced transformers, lamp holders and 12v bulbs Fridge also not working and pulled out wash machine to get to power source.Working but light is not<\/p>

03\/11\/2020 11:22 (roy)<\/b>Returned to check fridge.Power ok but fridge not.You can hear the Motor running but unit not getting cold or freezing Replaced washer\/dryerRepair Aid required<\/p>

10\/11\/2020 14:47 (jane)<\/b>Appliance engineer attending on Friday - access via keys <\/p>

17\/11\/2020 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46907","activity_ticket_id":"45336","ticket_reference":"HDT46417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-27 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56286","activity_notes":"To carry out inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 16:21 (jane)<\/b>Submitted pre-tenancy list to client for approval.<\/p>

02\/09\/2020 11:12 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:26 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:21 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:04 (iain)<\/b>List of works.<\/p>

28\/10\/2020 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46908","activity_ticket_id":"45976","ticket_reference":"HDT47057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"324","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-27 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56287","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 18:18 (alan)<\/b>End of tenants list <\/p>

21\/10\/2020 14:05 (sandra)<\/b>system pasteurized <\/p>

22\/10\/2020 19:02 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:44 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46909","activity_ticket_id":"45975","ticket_reference":"HDT47056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"323","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-27 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56288","activity_notes":"inter-tenancy check list and completion of works ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2020 18:17 (alan)<\/b>End of tenants list <\/p>

21\/10\/2020 14:04 (sandra)<\/b>system pasteurized <\/p>

22\/10\/2020 19:01 (alan)<\/b>Complete list of works<\/p>

27\/10\/2020 08:43 (dean)<\/b>Done 60.00<\/p>

28\/10\/2020 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46910","activity_ticket_id":"45951","ticket_reference":"HDT47032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water from the shower ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/20","activity_end":"2020-10-27 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56289","activity_notes":"check boiler and controllertenant home for access today ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:55 (sandra)<\/b>(Ticket Closed)<\/p>

27\/10\/2020 10:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2020 15:34 (sandra)<\/b>heating is working. quote for further works <\/p>

28\/10\/2020 15:34 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2020 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2020 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46911","activity_ticket_id":"46036","ticket_reference":"HDT47117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 4","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/20","activity_end":"2020-10-27 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56290","activity_notes":"leak into Flat 4","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2020 10:19 (roy)<\/b>Temp repair to roof. Need roof materials to complete job<\/p>

29\/10\/2020 09:38 (roy)<\/b>Dried roof and flashbanded holes and cracks in zinc valley.Filled large holes in parapet brickwork.Sealed holes to ridge tiles\/Slates Acrolpol valley (Heavens opened up while half way. NTR to complete) <\/p>

30\/10\/2020 11:12 (roy)<\/b>Job now complete. Due to heavy rain had to recite whole area with acropol <\/p>

30\/10\/2020 12:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46912","activity_ticket_id":"46037","ticket_reference":"HDT47118","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into top floor flat ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/20","activity_end":"2020-10-28 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56291","activity_notes":"Can we have a call out to the above please as there is a leak. I will send you another photo of the roof top the top floor flat sent in. Both tenants are home today That is flats F & G but will require notice. If you can let me know the availability please.Flat FBOOKED FOR TOMORROW MORNING BETWEEN 8 - 10 WITH BOTH TENANTS F AND G ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2020 13:49 (sandra)<\/b>BOOKED FOR 28TH AM WITH TENANTS IN F AND G<\/p>

28\/10\/2020 10:15 (roy)<\/b>Not leaks but 2 damp areas.One from flat roof. (Temp repair)2nd from bathroom. No access under bath (marble panel) but silicone around bath needs redoing. Need permission from private landlord<\/p>

30\/10\/2020 11:10 (roy)<\/b>This job has gone to quotes<\/p>

10\/12\/2020 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46913","activity_ticket_id":"46038","ticket_reference":"HDT47119","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electricity has tripped ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"338","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"338","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/20","activity_end":"2020-10-27 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56292","activity_notes":"Please raise a work order for Reddan electricians to attend.Hi Sandra, we need an electrician to attend urgently. The hallway & bathroom is affected.Tenant notice sparks from the bathroom extractor fan. Tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2020 10:20 (roy)<\/b>Isolated fan as tenant said this was throwing out sparks.Reset main board.Tenant leaving Sunday so can seek problem then<\/p>

10\/12\/2020 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46914","activity_ticket_id":"46039","ticket_reference":"HDT47120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13784 - Redecoration works ","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"122","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"122","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/10\/20","activity_end":"2020-10-27 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56293","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:38 (dean)<\/b>Done 130.00<\/p>

06\/11\/2020 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46915","activity_ticket_id":"46040","ticket_reference":"HDT47121","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet seat is leaking after use ","ticket_address_1":"Flat 2","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"357","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"357","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/20","activity_end":"2020-10-28 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56294","activity_notes":"Please raise a work order for Reddan to attend. Can this be put under General internal repairs schedule 10 please.tenant home tomorrow morning for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2020 11:34 (sandra)<\/b>waiting on confirmation of access <\/p>

28\/10\/2020 15:15 (dan)<\/b>Toilet spares to be collected and fitted 29\/10<\/p>

29\/10\/2020 13:44 (dan)<\/b>Removed toilet pan and marble panel, replaced flush cone and pan connector, refitted all and sealed<\/p>

30\/10\/2020 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46916","activity_ticket_id":"45337","ticket_reference":"HDT46418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/10\/20","activity_end":"2020-10-27 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56295","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2020 16:25 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:13 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:23 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:20 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:05 (iain)<\/b>List if works.<\/p>

27\/10\/2020 14:52 (dan)<\/b>Removed panels, supplied and fitted cistern spares, refitted panels<\/p>

28\/10\/2020 10:18 (roy)<\/b>3 x lights not working Replaced transformers, lamp holders and 12v bulbs Fridge also not working and pulled out wash machine to get to power source.Working but light is not<\/p>

03\/11\/2020 11:22 (roy)<\/b>Returned to check fridge.Power ok but fridge not.You can hear the Motor running but unit not getting cold or freezing Replaced washer\/dryerRepair Aid required<\/p>

10\/11\/2020 14:47 (jane)<\/b>Appliance engineer attending on Friday - access via keys <\/p>

17\/11\/2020 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46917","activity_ticket_id":"45848","ticket_reference":"HDT46929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/10\/20","activity_end":"2020-10-27 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56296","activity_notes":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2020 13:38 (iain)<\/b>ITC's and meter readings.<\/p>

13\/10\/2020 10:37 (sandra)<\/b>meter readings sent to Garry and ITC attached <\/p>

28\/10\/2020 20:25 (travis)<\/b>Sash window cord replacement.<\/p>

29\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

29\/10\/2020 07:56 (iain)<\/b>Sash cord.<\/p>

11\/11\/2020 17:02 (dean)<\/b>Done 110.00<\/p>

12\/11\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46918","activity_ticket_id":"45381","ticket_reference":"HDT46462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FROM 1ST SEPTEMBER","ticket_address_1":"Flat 2, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/10\/20","activity_end":"2020-10-27 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56297","activity_notes":"To carry out pre-tenancy checks - FROM 1ST SEPTEMBERtouch up throughout ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 12:40 (jane)<\/b>(Placed On Hold) <\/p>

02\/09\/2020 12:43 (jane)<\/b>Have submitted list to client for approval <\/p>

22\/10\/2020 16:42 (sandra)<\/b>(Removed from on-hold)<\/p>

29\/10\/2020 07:52 (iain)<\/b>List of works.<\/p>

29\/10\/2020 07:53 (iain)<\/b>List of works.<\/p>

11\/11\/2020 17:04 (dean)<\/b>Done 80.00<\/p>

12\/11\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46919","activity_ticket_id":"46041","ticket_reference":"HDT47122","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test ","ticket_address_1":"25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56298","activity_notes":"Please raise a work order for Reddan to carry out this on 20\/11\/2020. Can this be put under electrical repairs Schedule 2.","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 12:36 (alan)<\/b>This job was Done on the 10\/11\/2020 under job number HDT47299<\/p>

03\/12\/2020 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46920","activity_ticket_id":"45958","ticket_reference":"HDT47039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet issue ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"21 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"310","cs_address_2":"21 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PN","ticket_client_site":"310","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/20","activity_end":"2020-10-28 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56299","activity_notes":"Toilet issue ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2020 16:28 (roy)<\/b>Broken push button. Needs new Cleared toilet<\/p>

20\/10\/2020 14:12 (roy)<\/b>Replaced push button and siphon<\/p>

20\/10\/2020 14:36 (sandra)<\/b>(Ticket Closed)<\/p>

22\/10\/2020 08:50 (roy)<\/b>Had to return on this. Nothing that I did but overflow catching the torbeck float. Removed cistern to spin round overflow and then refit cistern<\/p>

28\/10\/2020 15:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2020 15:28 (dan)<\/b>Removed boxing, replaced components, reassembled cistern and refitted boxing,*Skirting board damaged\/split and requires repair and redecoration<\/p>

28\/10\/2020 15:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46921","activity_ticket_id":"45340","ticket_reference":"HDT46421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/10\/20","activity_end":"2020-10-28 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56300","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2020 15:45 (jane)<\/b>Submitted list to client for approval <\/p>

02\/09\/2020 15:45 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:24 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:19 (sandra)<\/b>to be completed by 1 November <\/p>

29\/10\/2020 07:58 (iain)<\/b>List of works.<\/p>

29\/10\/2020 12:08 (iain)<\/b>List of works.<\/p>

11\/11\/2020 17:01 (dean)<\/b>Done 90.00<\/p>

12\/11\/2020 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46922","activity_ticket_id":"45835","ticket_reference":"HDT46916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via keys ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/20","activity_end":"2020-10-28 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56301","activity_notes":"1x faulty dimmer lights in Kitchen \/living room - Reinstate 3x Blinds bracket that are lopsided- Reinstate toilet roll holder- Reinstate 1x radiator valve head. Can you please add this in with the previous work order? We need an appliance engineer to check on the fan. And to replace the ring around the push button flush.Tenant requested to replace the toilet seat. ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 09:30 (roy)<\/b>Replaced dimmer module Refixed towel holder Refixed thermostatic valve Refixed blind cords<\/p>

09\/10\/2020 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

09\/10\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 14:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2020 16:19 (roy)<\/b>Many additional problems Lillian said add anything to listBroken blinds (ok on friday) Cabinet door broken. Exchanged from flat 4 Push button on toilet broken. Needs new Faulty extractor cooker hood <\/p>

19\/10\/2020 17:46 (roy)<\/b>Replaced push button in toilet.Resilicone marble top (two colours)<\/p>

20\/10\/2020 10:36 (sandra)<\/b>awaiting appliance engineer <\/p>

20\/10\/2020 11:24 (sandra)<\/b>appliance engineer to attend on Friday 10 - 2pm awaiting confirmation on access <\/p>

23\/10\/2020 14:49 (sandra)<\/b>soft close toilet seat to be fitted on Monday <\/p>

26\/10\/2020 14:03 (sandra)<\/b>The Cooker Hood at Flat 5, 1-3 Horse & Dolphin Yard, London, Greater London, W1D 5AZ was tested.During the test there were no faulty components found. You may consider sending a builder\/kitchen fitter to inspect the installation.<\/p>

26\/10\/2020 16:04 (sandra)<\/b>soft close toilet seat supplied and fitted <\/p>

27\/10\/2020 08:07 (dan)<\/b>Replaced toilet seat<\/p>

27\/10\/2020 08:25 (dan)<\/b>New seat required<\/p>

27\/10\/2020 11:02 (sandra)<\/b>extractor tested and working <\/p>

17\/11\/2020 21:07 (alan)<\/b>Help Roy<\/p>

18\/11\/2020 14:55 (roy)<\/b>Replaced faulty dimmer module.With Alan<\/p>

18\/11\/2020 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46923","activity_ticket_id":"46042","ticket_reference":"HDT47123","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from boiler ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/20","activity_end":"2020-10-28 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56302","activity_notes":"leak from boiler ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2020 10:30 (sandra)<\/b>isolated water to boiler. turned boiler off. checked electrics. need to return later once it has dried out a little to turn it back on <\/p>

29\/10\/2020 09:26 (roy)<\/b>Filling loop somehow fell off when tenant touched it. Water supply turned off and everywhere soaking wet. Michael visited and found a pressure gauge fitted to a filling loop then this was connected to another filling loop.This was fitted by RS and Michael said this was wrong and must have been loose.Removed and fitted correct filling loop.Returned later to check electrics and get boiler up and running. Found condensing pipe not connected. Reconnected.No other leaks found in or around boiler.Reset immersions NTR today with Michael to check why pressure keeps dropping. Need to check ManifoldsChecked flat 8 and reset lights. Luckily no damage<\/p>

29\/10\/2020 16:17 (roy)<\/b>Returned with Michael and checked boiler and surrounding area. All okChecked upstairs manifold. All ok Downstairs manifold found small leak.Michael to source and replace valves.<\/p>

20\/11\/2020 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46924","activity_ticket_id":"46042","ticket_reference":"HDT47123","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from boiler ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/20","activity_end":"2020-10-28 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56303","activity_notes":"leak from boiler ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2020 10:30 (sandra)<\/b>isolated water to boiler. turned boiler off. checked electrics. need to return later once it has dried out a little to turn it back on <\/p>

29\/10\/2020 09:26 (roy)<\/b>Filling loop somehow fell off when tenant touched it. Water supply turned off and everywhere soaking wet. Michael visited and found a pressure gauge fitted to a filling loop then this was connected to another filling loop.This was fitted by RS and Michael said this was wrong and must have been loose.Removed and fitted correct filling loop.Returned later to check electrics and get boiler up and running. Found condensing pipe not connected. Reconnected.No other leaks found in or around boiler.Reset immersions NTR today with Michael to check why pressure keeps dropping. Need to check ManifoldsChecked flat 8 and reset lights. Luckily no damage<\/p>

29\/10\/2020 16:17 (roy)<\/b>Returned with Michael and checked boiler and surrounding area. All okChecked upstairs manifold. All ok Downstairs manifold found small leak.Michael to source and replace valves.<\/p>

20\/11\/2020 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46925","activity_ticket_id":"45694","ticket_reference":"HDT46775","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13751 - Flat 4, 79 St Martins Lane ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/20","activity_end":"2020-10-30 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56304","activity_notes":"Replacement integrated washer\/dryer with keys for repairaid on friday 12 - 5 pm","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2020 14:52 (sandra)<\/b>Waiting for delivery on Monday\/Tuesday <\/p>

28\/10\/2020 10:56 (sandra)<\/b>booked for Friday 30th 12 - 6 provisionally.<\/p>

29\/10\/2020 11:15 (sandra)<\/b>take keys. ring an hour before and knock first as tenant may be home <\/p>

02\/11\/2020 13:47 (sandra)<\/b>washer\/dryer has been fitted but integrated door has been taken away to fit the hinges and for the integrated door.<\/p>

19\/11\/2020 16:46 (jane)<\/b>(Ticket Closed)<\/p>

08\/01\/2021 16:01 (sandra)<\/b>integrated door to be fitted on 13 january between 12 - 4pm <\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46926","activity_ticket_id":"46043","ticket_reference":"HDT47124","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"noise throughout pipework","ticket_address_1":"Flat 3","ticket_address_2":"69\/71 St Johns Wood High Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"NW8 7PE","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/20","activity_end":"2020-10-28 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56305","activity_notes":"noise through out pipeworkFlat 3Thursday morning ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2020 11:53 (sandra)<\/b>awaiting confirmation of access <\/p>

28\/10\/2020 12:16 (sandra)<\/b>booked Thursday morning with tenant <\/p>

29\/10\/2020 10:13 (sandra)<\/b>investigation shows that the faulty valves are within the Spa area.Emailed to see if this is managed by Davis Brown but no response. Spa is now too busy to carry out any further works today.<\/p>

29\/10\/2020 13:43 (dan)<\/b>Investigation into cause of water hammer\/noisy pipes, traced to ground floor retail unit, awaiting further instruction from managing agent<\/p>

30\/10\/2020 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46927","activity_ticket_id":"46044","ticket_reference":"HDT47125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"47-49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"360","cs_address_2":"47-49 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"360","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/10\/20","activity_end":"2020-10-28 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56306","activity_notes":"Flat 3 to carry out ITC's and to isolate\/Drain down the water supplyplease complete list ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 10:23 (iain)<\/b>ITC's.<\/p>

12\/11\/2020 13:30 (travis)<\/b>Pre tenancy works.<\/p>

13\/11\/2020 10:35 (michaelk)<\/b>Isolated water to flat as requested. <\/p>

13\/11\/2020 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46928","activity_ticket_id":"46044","ticket_reference":"HDT47125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"47-49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"360","cs_address_2":"47-49 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"360","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/20","activity_end":"2020-10-28 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56307","activity_notes":"to isolate\/Drain down the water supply","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 10:23 (iain)<\/b>ITC's.<\/p>

12\/11\/2020 13:30 (travis)<\/b>Pre tenancy works.<\/p>

13\/11\/2020 10:35 (michaelk)<\/b>Isolated water to flat as requested. <\/p>

13\/11\/2020 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46929","activity_ticket_id":"46045","ticket_reference":"HDT47126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of rubbish ","ticket_address_1":"5 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Gerrard Street","cs_id":"361","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PF","ticket_client_site":"361","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/20","activity_end":"2020-10-28 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56308","activity_notes":"Please attend site to remove\/dispose all items abandoned in the gas room and to replace locks with FB4 keys","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 09:29 (travis)<\/b>Has meter cupboard , rubbish removal\/disposal,to back of office.<\/p>

29\/10\/2020 13:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46930","activity_ticket_id":"45866","ticket_reference":"HDT46947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water\/leak","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"235","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"235","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/20","activity_end":"2020-10-28 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56309","activity_notes":"investigate a leak and damage","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 09:53 (sandra)<\/b>felt under the slate is damaged and causing the leak <\/p>

27\/10\/2020 11:43 (sandra)<\/b>asked for access wednesday morning <\/p>

28\/10\/2020 20:28 (travis)<\/b>Leak\/roof repair.<\/p>

29\/10\/2020 07:57 (iain)<\/b>Sealed areas of roof.<\/p>

29\/10\/2020 13:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46931","activity_ticket_id":"45848","ticket_reference":"HDT46929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/20","activity_end":"2020-10-28 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56310","activity_notes":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2020 13:38 (iain)<\/b>ITC's and meter readings.<\/p>

13\/10\/2020 10:37 (sandra)<\/b>meter readings sent to Garry and ITC attached <\/p>

28\/10\/2020 20:25 (travis)<\/b>Sash window cord replacement.<\/p>

29\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

29\/10\/2020 07:56 (iain)<\/b>Sash cord.<\/p>

11\/11\/2020 17:02 (dean)<\/b>Done 110.00<\/p>

12\/11\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46932","activity_ticket_id":"46046","ticket_reference":"HDT47127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/10\/20","activity_end":"2020-10-28 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56311","activity_notes":"Please raise a work order for Reddan to attend to the below issues:- Mold in the bathroom. Possibly faulty fan- Missing beads(bottom part) to the blinds in the living room- Quote to redec the bathroom & a bedroom (upstairs)Hi Sandra, please collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:12 (iain)<\/b>Office to order new blind chain.Quote required for new extractor.<\/p>

30\/10\/2020 12:17 (sandra)<\/b>emailed blind company for beaded string to connect blinds <\/p>

06\/11\/2020 13:11 (jane)<\/b>New vertical beading has been ordered for blinds, expected in stock on 9th November <\/p>

16\/11\/2020 15:17 (iain)<\/b>Blind beads.<\/p>

16\/11\/2020 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46933","activity_ticket_id":"46031","ticket_reference":"HDT47112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom","ticket_address_1":"14-16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14-16a Rupert Street ","cs_id":"354","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"354","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/20","activity_end":"2020-10-28 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56312","activity_notes":"door closer faulty ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2020 19:13 (roy)<\/b>Refixed bracket on door closure.Working ok<\/p>

02\/11\/2020 11:29 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2020 11:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46934","activity_ticket_id":"46048","ticket_reference":"HDT47129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into newsagents ","ticket_address_1":"49 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"49 Goodge Street ","cs_id":"364","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"364","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/20","activity_end":"2020-10-28 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56313","activity_notes":"Please use keys and knock first T in 21 and 3 vacant","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2020 20:27 (travis)<\/b>Source leak \/ repair.<\/p>

29\/10\/2020 10:14 (iain)<\/b>Leak from washing machine not plumbed in correctly.<\/p>

30\/10\/2020 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46935","activity_ticket_id":"46050","ticket_reference":"HDT47131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty washing machine ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"366","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"366","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/10\/20","activity_end":"2020-10-28 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56314","activity_notes":"Please raise a work order for Reddan appliance engineers to attend.","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2020 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46936","activity_ticket_id":"46051","ticket_reference":"HDT47132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into restaurant","ticket_address_1":"Lima Restaurant ","ticket_address_2":"30 Rathbone Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Lima Restaurant ","cs_id":"367","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"367","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/20","activity_end":"2020-10-28 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56315","activity_notes":"Leak into restaurant ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 09:30 (roy)<\/b>Completely different leak to job no 46880. This is damp over the rear door.Need access onto roof above and further investigation is required<\/p>

31\/10\/2020 16:54 (roy)<\/b>Cleared roof and carried out repairs.There are also 2 air condensors up against the wall with only a few inches between. Support for condensors has dropped (rotten timber) and behind there is green moss on the wall.These condenses should be removed to carry out a proper investigation and repair works<\/p>

02\/11\/2020 11:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46937","activity_ticket_id":"45910","ticket_reference":"HDT46991","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rubbish disposal ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-24 Newport Court ","cs_id":"280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/20","activity_end":"2020-10-28 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56316","activity_notes":"Please raise a work order for Reddan to clear and dispose of rubbish in the airwell areas.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 09:35 (travis)<\/b>Removed rubbish from light well area,and swept clean.<\/p>

29\/10\/2020 13:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46938","activity_ticket_id":"46052","ticket_reference":"HDT47133","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"water leaking from trap","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/10\/20","activity_end":"2020-10-29 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56317","activity_notes":"water leaking from trap","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2020 15:15 (dan)<\/b>Repaired leaking sink trap\/waste<\/p>

30\/10\/2020 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46939","activity_ticket_id":"45993","ticket_reference":"HDT47074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"windows need attention","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/10\/20","activity_end":"2020-10-29 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56318","activity_notes":"2nd windows in the living room was open and wont close.1x Kitchen window wont, open. 1x Bedroom window wont open.heating not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 09:24 (sandra)<\/b>booked for Thursday 22nd between 2 - 4 pm <\/p>

23\/10\/2020 07:16 (roy)<\/b>Need R&BSecondary glazing x 1 faulty Opened stuck windows Faulty Vent Axia skylight windows. Cables have been cut and windows have been wedged shut.Very high up Faulty heating.Pressure gauge very high. Filling loop left on and boiler not working.Got this working and released pressur. Need Michael to take a look<\/p>

29\/10\/2020 09:56 (sandra)<\/b>asked for access Tuesday morning to look at the skylight <\/p>

29\/10\/2020 10:45 (sandra)<\/b>skylight being looked at by onsite contractor <\/p>

11\/11\/2020 10:45 (sandra)<\/b>sash window has been repaired but should not be opened fully as the wrong balances have been fitted previously<\/p>

23\/11\/2020 10:13 (sandra)<\/b>rectified leak by refitting filter <\/p>

23\/11\/2020 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46940","activity_ticket_id":"46048","ticket_reference":"HDT47129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into newsagents ","ticket_address_1":"49 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"49 Goodge Street ","cs_id":"364","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"364","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/10\/20","activity_end":"2020-10-29 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56319","activity_notes":"Please use keys and knock first T in 21 and 3 vacant","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2020 20:27 (travis)<\/b>Source leak \/ repair.<\/p>

29\/10\/2020 10:14 (iain)<\/b>Leak from washing machine not plumbed in correctly.<\/p>

30\/10\/2020 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46941","activity_ticket_id":"46052","ticket_reference":"HDT47133","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"water leaking from trap","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/20","activity_end":"2020-10-29 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56320","activity_notes":"water leaking from trap","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:15 (dan)<\/b>Repaired leaking sink trap\/waste<\/p>

30\/10\/2020 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46942","activity_ticket_id":"46035","ticket_reference":"HDT47116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13807 - Ichibuns - Ceiling works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/10\/20","activity_end":"2020-10-29 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56321","activity_notes":"Ceiling works ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2020 16:17 (travis)<\/b>Ceiling repair works.<\/p>

28\/10\/2020 10:57 (travis)<\/b>Clear rubbish and clean work area.<\/p>

11\/11\/2020 17:00 (dean)<\/b>Done 330<\/p>

12\/11\/2020 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46943","activity_ticket_id":"46053","ticket_reference":"HDT47134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone and bathroom extract and socket","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"369","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"369","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"29\/10\/20","activity_end":"2020-10-29 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56322","activity_notes":"Tenant reported : -1) Entry Phone : the camera \/ video feed worked once or twice but now consistently doesn't seem to work.2) Bathroom Extract & Shaver Socket: the extraction fan and shaver socket in one of the bathrooms doesn't appear to be working.Hi Sandra\/Jane, can you please inform Paul to check on entry phones today? He has a few entry phones to check today.","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2020 11:56 (sandra)<\/b>reconnected the video monitor within Flat 5, tested and left working <\/p>

05\/01\/2021 13:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46944","activity_ticket_id":"46053","ticket_reference":"HDT47134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Entry phone and bathroom extract and socket","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"369","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"369","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/20","activity_end":"2020-11-02 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56323","activity_notes":"Tenant reported : -1) Entry Phone : the camera \/ video feed worked once or twice but now consistently doesn't seem to work.2) Bathroom Extract & Shaver Socket: the extraction fan and shaver socket in one of the bathrooms doesn't appear to be working.Hi Sandra\/Jane, can you please inform Paul to check on entry phones today? He has a few entry phones to check today.","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2020 11:56 (sandra)<\/b>reconnected the video monitor within Flat 5, tested and left working <\/p>

05\/01\/2021 13:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46945","activity_ticket_id":"46054","ticket_reference":"HDT47135","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13821 - sub-flooring replacement works ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"368","cs_address_2":"127 Long Acre ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"368","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/10\/20","activity_end":"2020-10-29 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56324","activity_notes":"su-flooring replacement works ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2020 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46946","activity_ticket_id":"46049","ticket_reference":"HDT47130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks & isolate water supply ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"365","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"365","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/10\/20","activity_end":"2020-10-29 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56325","activity_notes":"Please attend site to Flat 4 to carry out ITC & isolate water supplyREPORT NEEDED ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:36 (iain)<\/b>ITC's.<\/p>

10\/11\/2020 14:49 (travis)<\/b>Pre tenancy works.<\/p>

10\/11\/2020 15:27 (dan)<\/b>Repaired flush mechanism<\/p>

10\/11\/2020 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46947","activity_ticket_id":"46055","ticket_reference":"HDT47136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - no agreed tenant yet ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/10\/20","activity_end":"2020-10-29 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56326","activity_notes":"inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2020 15:37 (iain)<\/b>ITC's.<\/p>

29\/10\/2020 16:11 (sandra)<\/b>starting works Friday 30th <\/p>

13\/11\/2020 07:03 (alan)<\/b>List of works <\/p>

16\/11\/2020 10:59 (iain)<\/b>List of works.<\/p>

16\/11\/2020 15:16 (iain)<\/b>List of works.<\/p>

01\/12\/2020 14:38 (iain)<\/b>List of works.<\/p>

03\/12\/2020 12:38 (alan)<\/b>This job is complete <\/p>

03\/12\/2020 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46948","activity_ticket_id":"46055","ticket_reference":"HDT47136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - no agreed tenant yet ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/10\/20","activity_end":"2020-10-29 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56327","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:37 (iain)<\/b>ITC's.<\/p>

29\/10\/2020 16:11 (sandra)<\/b>starting works Friday 30th <\/p>

13\/11\/2020 07:03 (alan)<\/b>List of works <\/p>

16\/11\/2020 10:59 (iain)<\/b>List of works.<\/p>

16\/11\/2020 15:16 (iain)<\/b>List of works.<\/p>

01\/12\/2020 14:38 (iain)<\/b>List of works.<\/p>

03\/12\/2020 12:38 (alan)<\/b>This job is complete <\/p>

03\/12\/2020 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46949","activity_ticket_id":"46056","ticket_reference":"HDT47137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/10\/20","activity_end":"2020-10-29 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56328","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:37 (iain)<\/b>ITC's.<\/p>

30\/10\/2020 14:59 (iain)<\/b>List of works.<\/p>

30\/10\/2020 15:45 (sandra)<\/b>(Ticket Closed)<\/p>

30\/10\/2020 15:46 (sandra)<\/b>decorating to be quoted for <\/p>

10\/11\/2020 09:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2020 09:30 (jane)<\/b>List of pre-tenancy works completed but issue with oven door, appliance engineers attending <\/p>

10\/11\/2020 13:39 (jane)<\/b>Attending on Thursday via keys <\/p>

16\/11\/2020 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46950","activity_ticket_id":"46057","ticket_reference":"HDT47138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"open gas cupboard ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11-13 Charlotte Street ","cs_id":"371","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1RH","ticket_client_site":"371","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/20","activity_end":"2020-10-29 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56329","activity_notes":"to open the jammed metal gas cupboard at the basement of 11-13 Charlotte Street. Please ensure we can secure it after.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 13:55 (roy)<\/b>Metal door wedged into framework. Have opened and left opened to allow access for boiler engineer<\/p>

30\/10\/2020 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46951","activity_ticket_id":"46060","ticket_reference":"HDT47141","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"gutter\/roof maintenance ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/20","activity_end":"2020-10-29 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56330","activity_notes":"gutter\/roof maintenance ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2020 14:09 (dan)<\/b>Carried out scheduled maintenance<\/p>

30\/10\/2020 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46952","activity_ticket_id":"46061","ticket_reference":"HDT47142","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13825 - Replacement sash to secondary glazing ","ticket_address_1":"Flat 2, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"29\/10\/20","activity_end":"2020-10-29 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56331","activity_notes":"Replacement sash to secondary glazing ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2020 15:58 (sandra)<\/b>sent to Brian to proceed <\/p>

16\/11\/2020 14:49 (jane)<\/b>Requested access for 19th November <\/p>

19\/11\/2020 12:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46953","activity_ticket_id":"46062","ticket_reference":"HDT47143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecoration works ","ticket_address_1":"Flat 4","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/10\/20","activity_end":"2020-10-29 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56332","activity_notes":"Hi Sandra, can you please arrange for Dean to remove wall mounted coat hangers, filler & touch up.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:38 (dean)<\/b>Done 40.00<\/p>

06\/11\/2020 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46954","activity_ticket_id":"46063","ticket_reference":"HDT47144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13824 - replacement controller","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/20","activity_end":"2020-10-29 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56333","activity_notes":"replacement controller ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 10:59 (jane)<\/b>Provisionally booked for Wednesday <\/p>

13\/11\/2020 10:40 (michaelk)<\/b>Replaced honeywell t4 controller in bedroom.2hrs 95.<\/p>

13\/11\/2020 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46955","activity_ticket_id":"46064","ticket_reference":"HDT47145","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear hopper directly above Kova ","ticket_address_1":"20 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20 Newport Court ","cs_id":"376","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"376","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/20","activity_end":"2020-10-29 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56334","activity_notes":"Please can you arrange for the hopper directly above Kova at the above to be cleared, it was overflowing yesterday when we did our external inspections?","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2020 10:33 (dan)<\/b>Cleared blocked hopper head of silt build up<\/p>

30\/10\/2020 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46956","activity_ticket_id":"46065","ticket_reference":"HDT47146","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chinatown External Lights ","ticket_address_1":"Chinatown","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown","cs_id":"377","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"377","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/20","activity_end":"2020-11-02 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56335","activity_notes":"Please raise a work order for Reddan to check and adjust the External lights time clocks to the current times that have recently changed.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 11:43 (alan)<\/b>Adjust all time clocks for outside building lights to current time setting and report back on all defective lights<\/p>

17\/11\/2020 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46957","activity_ticket_id":"46066","ticket_reference":"HDT47147","ticket_client":"5","client_name":"Ashley Associates","ticket_title":"low water pressure ","ticket_address_1":"Butler Wharf","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SE1 2YE","cs_address_1":"Butler Wharf","cs_id":"378","cs_address_2":"","cs_town":"London ","cs_postcode":"SE1 2YE","ticket_client_site":"378","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/20","activity_end":"2020-11-02 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56336","activity_notes":"low water pressure 02707 403 6604 Porters number ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2020 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46958","activity_ticket_id":"45833","ticket_reference":"HDT46914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken Wardrobe - tenant will be home at 9:30am on Thursday morning ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/20","activity_end":"2020-11-02 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56337","activity_notes":"Broken wardrobe - Monday to reset the wardrobe doors. Can you take Alan or Roy if you need them please","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 15:57 (jane)<\/b>Need to return with 2No x engineers as heavy wardrobe doors, have requested for Tuesday morning, awaiting a reply from client <\/p>

29\/10\/2020 16:59 (sandra)<\/b>booked for Monday 2 November <\/p>

02\/11\/2020 10:58 (sandra)<\/b>temporary repair but as doors are heavy and dangerous we have asked the client if they want this done. Manufacturer will need to be contacted to attend as brackets cannot be sourced. <\/p>

02\/11\/2020 11:23 (travis)<\/b>After numerous attempts to refit sliding wardrobe doors,I found the original brackets are not strong enough to support the large doors,Removed doors for safety, original company will return to correct.<\/p>

02\/11\/2020 11:37 (dan)<\/b>Assisted Travis with wardrobe doors<\/p>

04\/12\/2020 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46959","activity_ticket_id":"46067","ticket_reference":"HDT47148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler issues ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/20","activity_end":"2020-11-03 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56338","activity_notes":"ARV and PRV to change and manifold test","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2020 16:12 (sandra)<\/b>(Ticket Closed)<\/p>

19\/11\/2020 10:51 (jane)<\/b>Supplied and installed manifold vents, boiler AAV and PRV and re-pressurised expansion vessels <\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46960","activity_ticket_id":"46068","ticket_reference":"HDT47149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13829 - Additional works ","ticket_address_1":"Ichibuns","ticket_address_2":"22 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Ichibuns","cs_id":"351","cs_address_2":"22 Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"351","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/10\/20","activity_end":"2020-10-30 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56339","activity_notes":"Additional works JAMES HAS ASKED IF THE CEILING CAN BE PAINTED IN A YELLOW COLOUR.CAN YOU CALL HIM AND CONFIRM","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 17:03 (dean)<\/b>Done 330.00<\/p>

06\/11\/2020 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46961","activity_ticket_id":"45356","ticket_reference":"HDT46437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - keys for access ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/20","activity_end":"2020-10-30 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56340","activity_notes":"To carry out pre-tenancy checks - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2020 10:50 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 12:06 (jane)<\/b>(Placed On Hold) <\/p>

30\/10\/2020 10:02 (sandra)<\/b>(Removed from on-hold)<\/p>

30\/10\/2020 14:57 (iain)<\/b>List of works.<\/p>

30\/10\/2020 14:58 (iain)<\/b>Completed apart from a fridge salad drawer that needs to be ordered.<\/p>

30\/10\/2020 15:46 (sandra)<\/b>salad crisper on order <\/p>

11\/11\/2020 12:33 (iain)<\/b>List of works.<\/p>

11\/11\/2020 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46962","activity_ticket_id":"46069","ticket_reference":"HDT47150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13767 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"30\/10\/20","activity_end":"2020-10-30 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56341","activity_notes":"Surveyor Inspection of Roof\/Gullies","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2020 07:52 (travis)<\/b>High access gully cleared of all rubbish and debris, includingX5 secondary glazing units @ 5ft long.<\/p>

17\/12\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46963","activity_ticket_id":"46069","ticket_reference":"HDT47150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13767 - Flat 3.1, 16a Rupert Street ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/20","activity_end":"2020-10-30 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56342","activity_notes":"Surveyor Inspection of Roof\/Gullies","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2020 07:52 (travis)<\/b>High access gully cleared of all rubbish and debris, includingX5 secondary glazing units @ 5ft long.<\/p>

17\/12\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46964","activity_ticket_id":"46070","ticket_reference":"HDT47151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13818 - install sensors ","ticket_address_1":"48 Gerrard Street (location E)","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Gerrard Street","cs_id":"349","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QL","ticket_client_site":"349","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56343","activity_notes":"install sensors ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:08 (roy)<\/b>Assist Alan with sensor<\/p>

04\/11\/2020 10:38 (alan)<\/b>Quoted works<\/p>

06\/11\/2020 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46965","activity_ticket_id":"46078","ticket_reference":"HDT47159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13786 - Electrical works ","ticket_address_1":"30 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rupert Street ","cs_id":"267","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DL","ticket_client_site":"267","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56344","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2020 11:18 (roy)<\/b>Assist Alan<\/p>

04\/11\/2020 06:40 (alan)<\/b>Quoted works <\/p>

05\/11\/2020 10:43 (alan)<\/b>Quoted works<\/p>

06\/11\/2020 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46966","activity_ticket_id":"46077","ticket_reference":"HDT47158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13787 - Electrical works ","ticket_address_1":"31-33 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31-33 Wardour Street ","cs_id":"268","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"268","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56345","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 15:54 (roy)<\/b>Assist Alan running cable<\/p>

10\/11\/2020 06:55 (alan)<\/b>Quoted Works <\/p>

12\/11\/2020 07:02 (alan)<\/b>Quoted works <\/p>

13\/11\/2020 16:30 (roy)<\/b>Finish off with Alan<\/p>

15\/11\/2020 16:46 (alan)<\/b>Quoted works <\/p>

16\/11\/2020 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46967","activity_ticket_id":"46076","ticket_reference":"HDT47157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13788 - Electrical works ","ticket_address_1":"64 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"64 Shaftesbury Avenue ","cs_id":"20","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"20","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56346","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2020 06:58 (roy)<\/b>Assist Alan running cable<\/p>

12\/11\/2020 07:03 (alan)<\/b>Quoted works <\/p>

12\/11\/2020 12:31 (roy)<\/b>Finish. With Alan<\/p>

13\/11\/2020 07:09 (alan)<\/b>Quoted works <\/p>

13\/11\/2020 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46968","activity_ticket_id":"46075","ticket_reference":"HDT47156","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13789 - Electrical works ","ticket_address_1":"82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1D 5AY","cs_address_1":"82 Shaftesbury Avenue ","cs_id":"269","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56347","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 16:28 (roy)<\/b>Run cable with Alan<\/p>

15\/11\/2020 16:48 (alan)<\/b>Quoted works <\/p>

19\/11\/2020 07:24 (alan)<\/b>Quoted works <\/p>

19\/11\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46969","activity_ticket_id":"46074","ticket_reference":"HDT47155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13790 - Electrical works ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56348","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 13:05 (roy)<\/b>Run cable with Alan<\/p>

19\/11\/2020 07:26 (alan)<\/b>Quoted works <\/p>

23\/11\/2020 07:45 (alan)<\/b>Quoted works <\/p>

23\/11\/2020 08:40 (roy)<\/b>Assist Alan with fuse box<\/p>

23\/11\/2020 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46970","activity_ticket_id":"46073","ticket_reference":"HDT47154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13791 - Electrical works ","ticket_address_1":"30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5JL","cs_address_1":"30 Lisle Street ","cs_id":"271","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"271","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56349","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2020 11:17 (roy)<\/b>Assist Alan<\/p>

04\/11\/2020 06:37 (alan)<\/b>Quoted Works <\/p>

15\/11\/2020 16:48 (alan)<\/b>Quoted works <\/p>

16\/11\/2020 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46971","activity_ticket_id":"46072","ticket_reference":"HDT47153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13792 - Electrical works ","ticket_address_1":"8 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N","cs_address_1":"Unit 8","cs_id":"272","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"272","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56350","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 16:29 (roy)<\/b>Run cable with Alan<\/p>

19\/11\/2020 07:27 (alan)<\/b>Quoted works <\/p>

19\/11\/2020 12:27 (roy)<\/b>Assist Alan running cable<\/p>

19\/11\/2020 12:28 (roy)<\/b>Assist Alan running vable<\/p>

23\/11\/2020 07:48 (alan)<\/b>Quoted works <\/p>

23\/11\/2020 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46972","activity_ticket_id":"46071","ticket_reference":"HDT47152","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13793 - Electrical works ","ticket_address_1":"Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Newport Court ","cs_id":"273","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"273","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56351","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 12:01 (alan)<\/b>Quoted works <\/p>

07\/11\/2020 11:07 (roy)<\/b>Assist Alan<\/p>

07\/11\/2020 11:07 (roy)<\/b>Assist Alan running cable<\/p>

09\/11\/2020 06:56 (alan)<\/b>Quoted works <\/p>

15\/11\/2020 16:46 (alan)<\/b>Quoted works <\/p>

16\/11\/2020 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46973","activity_ticket_id":"46079","ticket_reference":"HDT47160","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"gates are not working ","ticket_address_1":"Ching Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Ching Court ","cs_id":"379","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"379","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/20","activity_end":"2020-10-30 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56352","activity_notes":"gates are not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2020 13:36 (travis)<\/b>Steel gate lock repairs, overhaul.<\/p>

30\/10\/2020 14:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46974","activity_ticket_id":"46080","ticket_reference":"HDT47161","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"lights out ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"23 Phillimore Gardens ","cs_id":"380","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1","ticket_client_site":"380","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/20","activity_end":"2020-11-03 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56353","activity_notes":"lights out on balcony and 1 inside TUESDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2020 14:43 (roy)<\/b>Broken fly lead. Replaced Replaced transformer Replaced 4 x bulbs external lights<\/p>

03\/11\/2020 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46975","activity_ticket_id":"46081","ticket_reference":"HDT47162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Freezer has stopped working ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/10\/20","activity_end":"2020-10-30 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56354","activity_notes":"Freezer has stopped working ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2020 13:07 (sandra)<\/b>tenant home for access Monday 2\/11<\/p>

06\/11\/2020 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46976","activity_ticket_id":"46082","ticket_reference":"HDT47163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13824 - replacement controller","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/20","activity_end":"2020-10-30 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56355","activity_notes":"replacement controller ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2020 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46977","activity_ticket_id":"46083","ticket_reference":"HDT47164","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - boiler not working ","ticket_address_1":"Flat 10","ticket_address_2":"38a William IV Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"383","cs_address_2":"38a William IV Street","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"383","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/20","activity_end":"2020-11-02 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56356","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

02\/11\/2020 10:23 (roy)<\/b>Boiler not working.Repressurised and checked for leaks.Left working<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46978","activity_ticket_id":"46084","ticket_reference":"HDT47165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make safe main front door ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/20","activity_end":"2020-11-02 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56357","activity_notes":"make safe main front door ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 11:07 (travis)<\/b>Reinstated electric door keep and tested.<\/p>

02\/11\/2020 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46979","activity_ticket_id":"46086","ticket_reference":"HDT47167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"picture\/poster","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/20","activity_end":"2020-11-02 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56358","activity_notes":"Please raise wo for Reddan to hang picture\/poster onto wall 1st floor front office at 12\/13 LNSJane - Pic\/poster can be collected from our site office ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:14 (travis)<\/b>Collect and hang picture at above offices.<\/p>

05\/11\/2020 17:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46980","activity_ticket_id":"46073","ticket_reference":"HDT47154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13791 - Electrical works ","ticket_address_1":"30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5JL","cs_address_1":"30 Lisle Street ","cs_id":"271","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"271","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/20","activity_end":"2020-11-02 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56359","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2020 11:17 (roy)<\/b>Assist Alan<\/p>

04\/11\/2020 06:37 (alan)<\/b>Quoted Works <\/p>

15\/11\/2020 16:48 (alan)<\/b>Quoted works <\/p>

16\/11\/2020 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46981","activity_ticket_id":"46088","ticket_reference":"HDT47169","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"chemical toilet not working ","ticket_address_1":"Flat 3","ticket_address_2":"36-71 St Johns Wood HIgh Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW8 7NL","cs_address_1":"Flat 3","cs_id":"385","cs_address_2":"36-71 St Johns Wood HIgh Street ","cs_town":"London ","cs_postcode":"NW8 7NL","ticket_client_site":"385","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/11\/20","activity_end":"2020-11-03 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56360","activity_notes":"chemical toilet not working tenant home tomorrow morning before 10 am ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2020 11:54 (sandra)<\/b>booked for Tuesday before 10 am tenant home <\/p>

10\/11\/2020 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46982","activity_ticket_id":"46089","ticket_reference":"HDT47170","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - velux window needs to be closed ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"386","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"386","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/20","activity_end":"2020-11-02 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56361","activity_notes":"shut the skylight","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 10:43 (sandra)<\/b>(Ticket Closed)<\/p>

02\/11\/2020 11:44 (roy)<\/b>Screwed shut velux windows. Leaking<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46983","activity_ticket_id":"45833","ticket_reference":"HDT46914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken Wardrobe - tenant will be home at 9:30am on Thursday morning ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/11\/20","activity_end":"2020-11-02 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56362","activity_notes":"Broken wardrobe - tenant will be home at 9:30am on Thursday morning ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2020 15:57 (jane)<\/b>Need to return with 2No x engineers as heavy wardrobe doors, have requested for Tuesday morning, awaiting a reply from client <\/p>

29\/10\/2020 16:59 (sandra)<\/b>booked for Monday 2 November <\/p>

02\/11\/2020 10:58 (sandra)<\/b>temporary repair but as doors are heavy and dangerous we have asked the client if they want this done. Manufacturer will need to be contacted to attend as brackets cannot be sourced. <\/p>

02\/11\/2020 11:23 (travis)<\/b>After numerous attempts to refit sliding wardrobe doors,I found the original brackets are not strong enough to support the large doors,Removed doors for safety, original company will return to correct.<\/p>

02\/11\/2020 11:37 (dan)<\/b>Assisted Travis with wardrobe doors<\/p>

04\/12\/2020 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46984","activity_ticket_id":"45833","ticket_reference":"HDT46914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Broken Wardrobe - tenant will be home at 9:30am on Thursday morning ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/11\/20","activity_end":"2020-11-02 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56363","activity_notes":"Broken wardrobe - tenant will be home at 9:30am on Thursday morning ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2020 15:57 (jane)<\/b>Need to return with 2No x engineers as heavy wardrobe doors, have requested for Tuesday morning, awaiting a reply from client <\/p>

29\/10\/2020 16:59 (sandra)<\/b>booked for Monday 2 November <\/p>

02\/11\/2020 10:58 (sandra)<\/b>temporary repair but as doors are heavy and dangerous we have asked the client if they want this done. Manufacturer will need to be contacted to attend as brackets cannot be sourced. <\/p>

02\/11\/2020 11:23 (travis)<\/b>After numerous attempts to refit sliding wardrobe doors,I found the original brackets are not strong enough to support the large doors,Removed doors for safety, original company will return to correct.<\/p>

02\/11\/2020 11:37 (dan)<\/b>Assisted Travis with wardrobe doors<\/p>

04\/12\/2020 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46985","activity_ticket_id":"46090","ticket_reference":"HDT47171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/11\/20","activity_end":"2020-11-02 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56364","activity_notes":"1.It seems that the water can't come out through the showerhead attached to the ceiling;2.The hot water in the kitchen and in the wash basin of the bathroom can get really hot, but it's only lukewarm at the maximum in the shower;3. How do I turn on the exhaust fan in the bathroom? The only switch I can find is the one that turns on the light in the bathroom, but that doesn't turn on the fancan you take a look at the fan and maybe ask Alan for advise before I send in someone else please ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 13:21 (dan)<\/b>Repaired handheld shower, extractor fan and adjusted temp controls, new large fixed shower head required - access will need to be made in plasterboard ceiling for access to shower head pipework<\/p>

03\/11\/2020 12:07 (dan)<\/b>Taps repair<\/p>

03\/11\/2020 12:10 (sandra)<\/b>note below is for Flat 2.1 not this one <\/p>

05\/01\/2021 16:20 (sandra)<\/b>emailed for access <\/p>

06\/01\/2021 13:13 (sandra)<\/b>on hold until end of January <\/p>

13\/01\/2021 09:16 (sandra)<\/b>(Placed On Hold) until after lockdown <\/p>

13\/01\/2021 11:11 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:11 (korweb)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46986","activity_ticket_id":"46078","ticket_reference":"HDT47159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13786 - Electrical works ","ticket_address_1":"30 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rupert Street ","cs_id":"267","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DL","ticket_client_site":"267","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/20","activity_end":"2020-11-02 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56365","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2020 11:18 (roy)<\/b>Assist Alan<\/p>

04\/11\/2020 06:40 (alan)<\/b>Quoted works <\/p>

05\/11\/2020 10:43 (alan)<\/b>Quoted works<\/p>

06\/11\/2020 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46987","activity_ticket_id":"46092","ticket_reference":"HDT47173","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Exit door catching on floor","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/20","activity_end":"2020-11-02 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56366","activity_notes":"Please raise a work order for Reddan to attend under external repairs schedule 1Sandra- travis is aware of this one","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 13:54 (travis)<\/b>Removed door and planed to suit,Rehung and cut in frame keep, adjustment of door closer, lubrication of all moving parts.<\/p>

03\/11\/2020 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46988","activity_ticket_id":"46091","ticket_reference":"HDT47172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"338","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"338","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/20","activity_end":"2020-11-02 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56367","activity_notes":"inter-tenancy checks and tenant moves in on Wednesday 4thcan you do me the list today ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 15:51 (travis)<\/b>Pre tenancy works.<\/p>

03\/11\/2020 15:15 (travis)<\/b>All maintenance works complete,all rubbish and discarded furniture disposed off.<\/p>

04\/11\/2020 06:39 (alan)<\/b>End of tenants list <\/p>

04\/11\/2020 06:44 (alan)<\/b>List of works and order Driver unit for lights in decking <\/p>

05\/11\/2020 10:50 (alan)<\/b>Return to site and replace faulty driver unit 2 LED decking lights<\/p>

06\/11\/2020 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46989","activity_ticket_id":"46081","ticket_reference":"HDT47162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Freezer has stopped working ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/20","activity_end":"2020-11-02 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56368","activity_notes":"repairaid access for 2.30. Can you pick up keys please ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2020 13:07 (sandra)<\/b>tenant home for access Monday 2\/11<\/p>

06\/11\/2020 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46990","activity_ticket_id":"46091","ticket_reference":"HDT47172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"338","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"338","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/20","activity_end":"2020-11-02 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56369","activity_notes":"inter-tenancy checks and tenant moves in on Wednesday 4thcan you start the works as soon as possible as it needs to be completed by Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 15:51 (travis)<\/b>Pre tenancy works.<\/p>

03\/11\/2020 15:15 (travis)<\/b>All maintenance works complete,all rubbish and discarded furniture disposed off.<\/p>

04\/11\/2020 06:39 (alan)<\/b>End of tenants list <\/p>

04\/11\/2020 06:44 (alan)<\/b>List of works and order Driver unit for lights in decking <\/p>

05\/11\/2020 10:50 (alan)<\/b>Return to site and replace faulty driver unit 2 LED decking lights<\/p>

06\/11\/2020 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46991","activity_ticket_id":"46093","ticket_reference":"HDT47174","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13831 - Re-decoration works throughout flat and some making good ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"338","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"338","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/11\/20","activity_end":"2020-11-02 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56370","activity_notes":"Re-decoration works throughout flat and some making good ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 17:04 (dean)<\/b>Done 420.00<\/p>

06\/11\/2020 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46992","activity_ticket_id":"46094","ticket_reference":"HDT47175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"making good stains ","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/11\/20","activity_end":"2020-11-02 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56371","activity_notes":"making good stains from toilet leak Please raise a work order for Reddan to make good stains and marks as a result of a toilet leak above.","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 14:09 (dean)<\/b>Cant do as tenanted, as told by Gary mapps<\/p>

09\/11\/2020 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46993","activity_ticket_id":"46095","ticket_reference":"HDT47176","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no signal ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"02\/11\/20","activity_end":"2020-11-02 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56372","activity_notes":"no signal ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46994","activity_ticket_id":"45865","ticket_reference":"HDT46946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler leaking onto kitchen table ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/20","activity_end":"2020-11-02 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56373","activity_notes":"access panel needs to be installed. can you ask Mike K as to where it goes. i can then book it in","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2020 13:39 (sandra)<\/b>ordered new flu adaptor and adapt flu to suit Left boiler working <\/p>

21\/10\/2020 13:28 (sandra)<\/b>temporary repair made and need to return to fit parts <\/p>

29\/10\/2020 16:32 (sandra)<\/b>rescheduled for Monday with keys <\/p>

02\/11\/2020 16:04 (sandra)<\/b>completed flu works. just need removeable panel put in first<\/p>

04\/11\/2020 13:38 (travis)<\/b>Boxing in works, around and above the boiler.<\/p>

05\/11\/2020 17:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46995","activity_ticket_id":"46096","ticket_reference":"HDT47177","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp investigation ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/11\/20","activity_end":"2020-11-03 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56374","activity_notes":"Please attend site to investigate the dampness in the wall at the back of the ground floor area, and the leaking pipe on property","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 15:34 (dan)<\/b>Inspected property new damp found, notified Mjmapp<\/p>

10\/11\/2020 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46996","activity_ticket_id":"46097","ticket_reference":"HDT47178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/20","activity_end":"2020-11-02 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56375","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2020 11:19 (roy)<\/b>Repressurise boiler.No Leak found.Left working<\/p>

03\/11\/2020 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46997","activity_ticket_id":"46098","ticket_reference":"HDT47179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and PAT test ","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/20","activity_end":"2020-11-05 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56376","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 21:20 (michaelk)<\/b>Cert, service and plumbing 145<\/p>

06\/11\/2020 09:26 (roy)<\/b>Pay and smoke test<\/p>

06\/11\/2020 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46998","activity_ticket_id":"46098","ticket_reference":"HDT47179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and PAT test ","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/20","activity_end":"2020-11-05 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56377","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 21:20 (michaelk)<\/b>Cert, service and plumbing 145<\/p>

06\/11\/2020 09:26 (roy)<\/b>Pay and smoke test<\/p>

06\/11\/2020 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT46999","activity_ticket_id":"46099","ticket_reference":"HDT47180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and PAT test ","ticket_address_1":"Flat 3.2","ticket_address_2":"28-32 Rupert Street & 4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"390","cs_address_2":"28-32 Rupert Street & 4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"390","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/20","activity_end":"2020-11-05 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56378","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 21:20 (michaelk)<\/b>Cost 145Cert,service and plumbing.<\/p>

06\/11\/2020 09:34 (roy)<\/b>Pat and smoke test<\/p>

06\/11\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47000","activity_ticket_id":"46099","ticket_reference":"HDT47180","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and PAT test ","ticket_address_1":"Flat 3.2","ticket_address_2":"28-32 Rupert Street & 4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"390","cs_address_2":"28-32 Rupert Street & 4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/20","activity_end":"2020-11-05 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56379","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 21:20 (michaelk)<\/b>Cost 145Cert,service and plumbing.<\/p>

06\/11\/2020 09:34 (roy)<\/b>Pat and smoke test<\/p>

06\/11\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47001","activity_ticket_id":"45955","ticket_reference":"HDT47036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 13\/11\/20","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"307","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"307","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/20","activity_end":"2020-11-03 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56380","activity_notes":"complete list and works and meter readsClean is booked for 12\/11 and tenant moves in on 13\/11","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

03\/11\/2020 09:38 (sandra)<\/b>(Removed from on-hold)<\/p>

03\/11\/2020 12:16 (sandra)<\/b>list completed <\/p>

04\/11\/2020 06:41 (alan)<\/b>End of tenants list <\/p>

06\/11\/2020 09:17 (travis)<\/b>X2 door lock works.<\/p>

11\/11\/2020 16:55 (dean)<\/b>Done 90.00<\/p>

12\/11\/2020 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47002","activity_ticket_id":"45996","ticket_reference":"HDT47077","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13813 - Redecoration works ","ticket_address_1":"11 Wellington Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Wellington Court ","cs_id":"337","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"337","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/20","activity_end":"2020-11-03 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56381","activity_notes":"supply and fit No4 LED lights ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2020 20:35 (dean)<\/b>Done 875.00<\/p>

05\/11\/2020 14:13 (alan)<\/b>Quoted works <\/p>

06\/11\/2020 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47003","activity_ticket_id":"46100","ticket_reference":"HDT47181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/20","activity_end":"2020-11-03 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56382","activity_notes":"inter-tenancy check list to be completed ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 06:42 (alan)<\/b>End of tenants e<\/p>

09\/11\/2020 15:02 (travis)<\/b>Pre tenancy works.<\/p>

30\/11\/2020 07:41 (alan)<\/b>List of works <\/p>

07\/12\/2020 06:16 (alan)<\/b>List of works <\/p>

07\/12\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47004","activity_ticket_id":"46101","ticket_reference":"HDT47182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/11\/20","activity_end":"2020-11-03 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56383","activity_notes":"The bathroom fan here is malfunctioning - turning on at random times on its own - and the living room lights are not working properly - can we please send an electrician to check these items?Also - the dishwasher seems to be running very loud and also needs to be looked at please","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2020 10:23 (sandra)<\/b>dishwasher needs a new pump. quote sent to client <\/p>

06\/11\/2020 16:36 (jane)<\/b>wash pump on order for the dishwasher <\/p>

13\/11\/2020 15:12 (jane)<\/b>Attending on Wednesday 18\/11 in the morning,, tenant home for access <\/p>

16\/11\/2020 13:10 (roy)<\/b>Meet repair Aid<\/p>

01\/12\/2020 14:30 (jane)<\/b>Electrician attending tomorrow lunchtime <\/p>

07\/12\/2020 06:17 (alan)<\/b>Lighting faulty <\/p>

07\/12\/2020 06:20 (alan)<\/b>Replace faulty dimmers in main room and bedroom Replace non dimmer able lamps in main room and bedroom Repair broken lamp holder on main room light fitting Replace bathroom extractor fan <\/p>

07\/12\/2020 10:37 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2020 14:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/12\/2020 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47005","activity_ticket_id":"46101","ticket_reference":"HDT47182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/20","activity_end":"2020-11-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56384","activity_notes":"booked for Wednesday can you pick up keys. I am waiting for repairaid to call me to meet you there. the tenant may\/may not be home.The bathroom fan here is malfunctioning - turning on at random times on its own - and the living room lights are not working properly - can we please send an electrician to check these items?Also - the dishwasher seems to be running very loud and also needs to be looked at please","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 10:23 (sandra)<\/b>dishwasher needs a new pump. quote sent to client <\/p>

06\/11\/2020 16:36 (jane)<\/b>wash pump on order for the dishwasher <\/p>

13\/11\/2020 15:12 (jane)<\/b>Attending on Wednesday 18\/11 in the morning,, tenant home for access <\/p>

16\/11\/2020 13:10 (roy)<\/b>Meet repair Aid<\/p>

01\/12\/2020 14:30 (jane)<\/b>Electrician attending tomorrow lunchtime <\/p>

07\/12\/2020 06:17 (alan)<\/b>Lighting faulty <\/p>

07\/12\/2020 06:20 (alan)<\/b>Replace faulty dimmers in main room and bedroom Replace non dimmer able lamps in main room and bedroom Repair broken lamp holder on main room light fitting Replace bathroom extractor fan <\/p>

07\/12\/2020 10:37 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2020 14:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/12\/2020 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47006","activity_ticket_id":"46102","ticket_reference":"HDT47183","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door lock","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/20","activity_end":"2020-11-03 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56385","activity_notes":"As per the email trail below please can the main door lock be attended to at 62 Shaftesbury Ave. Work Order is #SI-1209-24800.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 09:44 (travis)<\/b>Overhaul of top and bottom locks, realignment and fixing of keeps,Realignment and refitting of night latch and keep.<\/p>

04\/11\/2020 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47007","activity_ticket_id":"46103","ticket_reference":"HDT47184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13834 - Redecoration works ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/11\/20","activity_end":"2020-11-03 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56386","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 16:58 (dean)<\/b>Done 240<\/p>

12\/11\/2020 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47008","activity_ticket_id":"46104","ticket_reference":"HDT47185","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/12072 - 7a Langley Street - Water Heater Servicing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/11\/20","activity_end":"2020-11-03 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56387","activity_notes":"MDR\/JH\/12072 - 7a Langley Street - Water Heater Servicing ","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2020 13:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47009","activity_ticket_id":"45808","ticket_reference":"HDT46889","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13748 - One Canada Square, Canary Wharf, London, E14 5AB ","ticket_address_1":"One Canada Square","ticket_address_2":"Canary Wharf ","ticket_town":"London","ticket_county":null,"ticket_postcode":"E14 5AB","cs_address_1":"One Canada Square","cs_id":"98","cs_address_2":"Canary Wharf ","cs_town":"London","cs_postcode":"E14 5AB","ticket_client_site":"98","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/20","activity_end":"2020-11-03 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56388","activity_notes":"To allow for a qualified electrical engineer to attend the above site with all necessary plant and materials.Carry out alterations works to existing galvanised conduct as required within bin refuse chute rooms, ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47010","activity_ticket_id":"45808","ticket_reference":"HDT46889","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13748 - One Canada Square, Canary Wharf, London, E14 5AB ","ticket_address_1":"One Canada Square","ticket_address_2":"Canary Wharf ","ticket_town":"London","ticket_county":null,"ticket_postcode":"E14 5AB","cs_address_1":"One Canada Square","cs_id":"98","cs_address_2":"Canary Wharf ","cs_town":"London","cs_postcode":"E14 5AB","ticket_client_site":"98","ticket_status_code":"Completed","activity_resource_id":"39","resource_name":"John Burdett","activity_start":"03\/11\/20","activity_end":"2020-11-03 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56389","activity_notes":"To allow for a qualified electrical engineer to attend the above site with all necessary plant and materials.Carry out alterations works to existing galvanised conduct as required within bin refuse chute rooms, ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47011","activity_ticket_id":"46105","ticket_reference":"HDT47186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13835 - Replacement Fan","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/20","activity_end":"2020-11-03 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56390","activity_notes":"Replacement fancan you order ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 10:49 (alan)<\/b>Replace extractor fan in bathroom as per quote<\/p>

06\/11\/2020 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47012","activity_ticket_id":"46106","ticket_reference":"HDT47187","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire extinguisher bracket ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/20","activity_end":"2020-11-03 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56391","activity_notes":"Please raise wo for Reddan to secure FE bracket back onto wall at 39 GS","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 08:30 (travis)<\/b>Reaffixed extinguisher bracket in common area.<\/p>

04\/11\/2020 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47013","activity_ticket_id":"46107","ticket_reference":"HDT47188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13840 - Redecoration works ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/11\/20","activity_end":"2020-11-03 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56392","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 16:45 (dean)<\/b>Done 590.00<\/p>

24\/11\/2020 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47014","activity_ticket_id":"46108","ticket_reference":"HDT47189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking radiator and washing machine plus issue with the dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7, Goodwins House ","cs_id":"104","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56393","activity_notes":"Leaking radiator and washing machine ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2020 09:37 (roy)<\/b>Washing machine is leaking from underside of machine.Need appliance engineer<\/p>

06\/11\/2020 09:47 (sandra)<\/b>appliance engineer needed <\/p>

06\/11\/2020 11:21 (sandra)<\/b>radiator in the bathroom was not turned on<\/p>

18\/11\/2020 15:16 (jane)<\/b>Appliance engineer attending on 20th November between 12 and 6pm <\/p>

24\/11\/2020 13:11 (jane)<\/b>Dispenser hose on order <\/p>

30\/11\/2020 15:51 (jane)<\/b>Attending on Thursday <\/p>

04\/12\/2020 14:15 (jane)<\/b>Dispenser on washing machine has been replaced Heater for dishwasher on order <\/p>

09\/12\/2020 08:56 (jane)<\/b>Monday, 14th of Dec between 12 and 4pm <\/p>

17\/12\/2020 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47015","activity_ticket_id":"46108","ticket_reference":"HDT47189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking radiator and washing machine plus issue with the dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7, Goodwins House ","cs_id":"104","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"104","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56394","activity_notes":"Leaking radiator and washing machine ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 09:37 (roy)<\/b>Washing machine is leaking from underside of machine.Need appliance engineer<\/p>

06\/11\/2020 09:47 (sandra)<\/b>appliance engineer needed <\/p>

06\/11\/2020 11:21 (sandra)<\/b>radiator in the bathroom was not turned on<\/p>

18\/11\/2020 15:16 (jane)<\/b>Appliance engineer attending on 20th November between 12 and 6pm <\/p>

24\/11\/2020 13:11 (jane)<\/b>Dispenser hose on order <\/p>

30\/11\/2020 15:51 (jane)<\/b>Attending on Thursday <\/p>

04\/12\/2020 14:15 (jane)<\/b>Dispenser on washing machine has been replaced Heater for dishwasher on order <\/p>

09\/12\/2020 08:56 (jane)<\/b>Monday, 14th of Dec between 12 and 4pm <\/p>

17\/12\/2020 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47016","activity_ticket_id":"46111","ticket_reference":"HDT47192","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain\/gutter maintenance","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56395","activity_notes":"drain\/gutter maintenance ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 07:53 (dan)<\/b>Maintenance<\/p>

05\/11\/2020 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47017","activity_ticket_id":"46113","ticket_reference":"HDT47194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13840 - Redecoration works ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56396","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 19:09 (dean)<\/b>Done 590.00<\/p>

20\/11\/2020 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47018","activity_ticket_id":"46114","ticket_reference":"HDT47195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flickering lighs ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56397","activity_notes":"flickering lights for 10.30 today ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 10:45 (alan)<\/b>Investigate lights in main room flickeringTested through faults found to be light switchReplaced switch and left working<\/p>

06\/11\/2020 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47019","activity_ticket_id":"46115","ticket_reference":"HDT47196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights in commercial unit ","ticket_address_1":"19-23 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street ","cs_id":"395","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"395","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56398","activity_notes":": Please can you attend site and report back status of electrics in building and to the unit for viewing purposes.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 10:57 (alan)<\/b>All lights have currently been switched off at the fuse boardWhilst on site the current tenant was where I spoke with them about only turning the lights off from the switches so all emergency lights would be left on, however they said that they will be switching them off from the fuse board for the time being Power to the fire alarm is currently on <\/p>

06\/11\/2020 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47020","activity_ticket_id":"46070","ticket_reference":"HDT47151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13818 - install sensors ","ticket_address_1":"48 Gerrard Street (location E)","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Gerrard Street","cs_id":"349","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QL","ticket_client_site":"349","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56399","activity_notes":"install sensors ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:08 (roy)<\/b>Assist Alan with sensor<\/p>

04\/11\/2020 10:38 (alan)<\/b>Quoted works<\/p>

06\/11\/2020 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47021","activity_ticket_id":"46071","ticket_reference":"HDT47152","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13793 - Electrical works ","ticket_address_1":"Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Newport Court ","cs_id":"273","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"273","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56400","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 12:01 (alan)<\/b>Quoted works <\/p>

07\/11\/2020 11:07 (roy)<\/b>Assist Alan<\/p>

07\/11\/2020 11:07 (roy)<\/b>Assist Alan running cable<\/p>

09\/11\/2020 06:56 (alan)<\/b>Quoted works <\/p>

15\/11\/2020 16:46 (alan)<\/b>Quoted works <\/p>

16\/11\/2020 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47022","activity_ticket_id":"46047","ticket_reference":"HDT47128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC and isolate water supply ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56401","activity_notes":"Please raise a work order for Reddan to carry out the ITC's & isolate the water supplycan you do the list please ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:37 (alan)<\/b>Pre-tenancy work list<\/p>

09\/11\/2020 09:40 (jane)<\/b>Pre-tenancy list has been accepted <\/p>

10\/11\/2020 09:17 (iain)<\/b>List of works.<\/p>

10\/11\/2020 09:17 (iain)<\/b>List of works.<\/p>

10\/11\/2020 09:18 (iain)<\/b>Fridge drawers required.<\/p>

10\/11\/2020 16:25 (jane)<\/b>Fridge drawers on order <\/p>

13\/11\/2020 11:36 (iain)<\/b>List of works.<\/p>

16\/11\/2020 06:53 (alan)<\/b>List of works <\/p>

20\/11\/2020 15:37 (iain)<\/b>List of works.<\/p>

23\/11\/2020 09:24 (alan)<\/b>List of works <\/p>

30\/11\/2020 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47023","activity_ticket_id":"46117","ticket_reference":"HDT47198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"mains front door lock and keep not working ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56402","activity_notes":"mains front door lock and keep not working ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:13 (travis)<\/b>Repair and overhaul works to main front door.<\/p>

05\/11\/2020 17:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47024","activity_ticket_id":"46116","ticket_reference":"HDT47197","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"prepare mould damage and decorate ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56403","activity_notes":"Please can you attend site to prepare mould damage and decorate","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 17:02 (dean)<\/b>Done 240.00<\/p>

17\/11\/2020 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47025","activity_ticket_id":"46112","ticket_reference":"HDT47193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56404","activity_notes":"Dan Please attend site to investigate the below issues: 1) Bathroom toilet seat 2) Bathroom sink water tube (i.e. the tube which has the hot\/cold water coming out when you use the sink) 3) The fire stove both the air cooker hood and 1 electric stove is broken","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 09:54 (sandra)<\/b>awaiting access <\/p>

06\/11\/2020 16:52 (jane)<\/b>Toilet seat replaced <\/p>

06\/11\/2020 16:55 (roy)<\/b>Broken toilet seat needs replacing<\/p>

06\/11\/2020 17:01 (roy)<\/b>Replaced toilet seat. Spout broken?? New tap required Will speak to Michael on monday<\/p>

09\/11\/2020 14:53 (dan)<\/b>Repaired basin tap and shower, assisted with sash window, new bath tap required<\/p>

11\/01\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47026","activity_ticket_id":"46112","ticket_reference":"HDT47193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56405","activity_notes":"Please attend site to investigate the below issues: 1) Bathroom toilet seat 2) Bathroom sink water tube (i.e. the tube which has the hot\/cold water coming out when you use the sink) 3) The fire stove both the air cooker hood and 1 electric stove is broken","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2020 09:54 (sandra)<\/b>awaiting access <\/p>

06\/11\/2020 16:52 (jane)<\/b>Toilet seat replaced <\/p>

06\/11\/2020 16:55 (roy)<\/b>Broken toilet seat needs replacing<\/p>

06\/11\/2020 17:01 (roy)<\/b>Replaced toilet seat. Spout broken?? New tap required Will speak to Michael on monday<\/p>

09\/11\/2020 14:53 (dan)<\/b>Repaired basin tap and shower, assisted with sash window, new bath tap required<\/p>

11\/01\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47027","activity_ticket_id":"46118","ticket_reference":"HDT47199","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"10 x blown bulbs that need changing","ticket_address_1":"32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Wellington Street ","cs_id":"396","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"396","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56406","activity_notes":"10 x blown bulbs that need changingTRAM-101334","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 10:48 (alan)<\/b>Please note address is flat 2 32 Wellington St Look at faulty lights in main room and order transformer <\/p>

13\/11\/2020 07:06 (alan)<\/b>Replace 10 blown lamps and 2 faulty transformers to lights in main room<\/p>

13\/11\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47028","activity_ticket_id":"46109","ticket_reference":"HDT47190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13838 - Replacement parts for 1 toilet ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56407","activity_notes":"Replacement parts for 1 toilet ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2020 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47029","activity_ticket_id":"46110","ticket_reference":"HDT47191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13837 - Replacement parts for 2 x toilets ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/11\/20","activity_end":"2020-11-04 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56408","activity_notes":"Replacement parts for 2 x toilets ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2020 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47030","activity_ticket_id":"46119","ticket_reference":"HDT47200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak coming from the light fitting ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"Basement ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/20","activity_end":"2020-11-04 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56409","activity_notes":"leak coming through the light fittingcan you make safe electrics if need be and I will send someone else for the leak ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2020 09:22 (sandra)<\/b>checked lights. intermittent leak.<\/p>

05\/11\/2020 15:32 (dan)<\/b>Salon above is under going refit, leak was caused while work was being carried out and has since been rectified<\/p>

05\/11\/2020 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47031","activity_ticket_id":"46119","ticket_reference":"HDT47200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak coming from the light fitting ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"Basement ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/20","activity_end":"2020-11-05 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56410","activity_notes":"leak coming through the light fittingThursday - alan to make safe the electrics ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 09:22 (sandra)<\/b>checked lights. intermittent leak.<\/p>

05\/11\/2020 15:32 (dan)<\/b>Salon above is under going refit, leak was caused while work was being carried out and has since been rectified<\/p>

05\/11\/2020 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47032","activity_ticket_id":"46120","ticket_reference":"HDT47201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking toilet ","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"244","cs_address_2":"32-34 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"244","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/20","activity_end":"2020-11-04 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56411","activity_notes":"repair the leaking toilet ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2020 08:51 (michaelk)<\/b>Removed cistern from toilet, which had to be cut out due to corroded bolts. Replaced flush and ball valve seals. Replaced cistern bolts and left fully operational on completion. 185 plus 48 material.<\/p>

09\/11\/2020 12:46 (jane)<\/b>Removed cistern from toilet, which had to be cut out due to corroded bolts. Replaced flush and ball valve seals. Replaced cistern bolts and left fully operational on completion<\/p>

10\/11\/2020 10:37 (roy)<\/b>Replaced light cover. Extractor cooker hood <\/p>

10\/11\/2020 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47033","activity_ticket_id":"46120","ticket_reference":"HDT47201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking toilet ","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"244","cs_address_2":"32-34 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"244","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/20","activity_end":"2020-11-04 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56412","activity_notes":"repair the leaking toilet ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 08:51 (michaelk)<\/b>Removed cistern from toilet, which had to be cut out due to corroded bolts. Replaced flush and ball valve seals. Replaced cistern bolts and left fully operational on completion. 185 plus 48 material.<\/p>

09\/11\/2020 12:46 (jane)<\/b>Removed cistern from toilet, which had to be cut out due to corroded bolts. Replaced flush and ball valve seals. Replaced cistern bolts and left fully operational on completion<\/p>

10\/11\/2020 10:37 (roy)<\/b>Replaced light cover. Extractor cooker hood <\/p>

10\/11\/2020 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47034","activity_ticket_id":"46120","ticket_reference":"HDT47201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking toilet ","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"244","cs_address_2":"32-34 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"244","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/20","activity_end":"2020-11-04 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56413","activity_notes":"replace light cover ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 08:51 (michaelk)<\/b>Removed cistern from toilet, which had to be cut out due to corroded bolts. Replaced flush and ball valve seals. Replaced cistern bolts and left fully operational on completion. 185 plus 48 material.<\/p>

09\/11\/2020 12:46 (jane)<\/b>Removed cistern from toilet, which had to be cut out due to corroded bolts. Replaced flush and ball valve seals. Replaced cistern bolts and left fully operational on completion<\/p>

10\/11\/2020 10:37 (roy)<\/b>Replaced light cover. Extractor cooker hood <\/p>

10\/11\/2020 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47035","activity_ticket_id":"46121","ticket_reference":"HDT47202","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in Flat 3","ticket_address_1":"Flat 3","ticket_address_2":"30 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"398","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"398","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/20","activity_end":"2020-11-05 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56414","activity_notes":"It is the bedroom window and it came from top right and now there is colour distortion above the window frame and blinds. Tenant home Thursday morning please knock ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 10:25 (travis)<\/b>Attended above property and found the slight water ingress which enters in heavy rain is due to a problem in the above external gully.Access to this gully is only accessible with a cherry picker.I will add speak with Michael regarding this.<\/p>

05\/11\/2020 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47036","activity_ticket_id":"46122","ticket_reference":"HDT47203","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rubbish in communal area","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/20","activity_end":"2020-11-04 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56415","activity_notes":"Please raise a work order for Reddan to attend and clear waste materials from the common parts","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 09:29 (travis)<\/b>Rubbish clearance, disposal.<\/p>

05\/11\/2020 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47037","activity_ticket_id":"46101","ticket_reference":"HDT47182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/20","activity_end":"2020-11-04 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56416","activity_notes":"can you collect keys and meet repairaid at 4 o\/c pleaseAlso - the dishwasher seems to be running very loud and also needs to be looked at please","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 10:23 (sandra)<\/b>dishwasher needs a new pump. quote sent to client <\/p>

06\/11\/2020 16:36 (jane)<\/b>wash pump on order for the dishwasher <\/p>

13\/11\/2020 15:12 (jane)<\/b>Attending on Wednesday 18\/11 in the morning,, tenant home for access <\/p>

16\/11\/2020 13:10 (roy)<\/b>Meet repair Aid<\/p>

01\/12\/2020 14:30 (jane)<\/b>Electrician attending tomorrow lunchtime <\/p>

07\/12\/2020 06:17 (alan)<\/b>Lighting faulty <\/p>

07\/12\/2020 06:20 (alan)<\/b>Replace faulty dimmers in main room and bedroom Replace non dimmer able lamps in main room and bedroom Repair broken lamp holder on main room light fitting Replace bathroom extractor fan <\/p>

07\/12\/2020 10:37 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2020 14:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/12\/2020 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47038","activity_ticket_id":"46123","ticket_reference":"HDT47204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13842 - remedial works ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/20","activity_end":"2020-11-04 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56417","activity_notes":"remedial works from Gas Inspection ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 21:23 (michaelk)<\/b>Replaced leaking flue sections.Labour 140Materials 34 excl vat<\/p>

06\/11\/2020 12:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47039","activity_ticket_id":"46124","ticket_reference":"HDT47205","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street, 10 Slingsby, 17 Slingsby","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/20","activity_end":"2020-11-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56418","activity_notes":"meter reads","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 14:08 (travis)<\/b>Meter reading.<\/p>

05\/11\/2020 15:32 (dan)<\/b>Meter reading<\/p>

05\/11\/2020 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47040","activity_ticket_id":"46124","ticket_reference":"HDT47205","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street, 10 Slingsby, 17 Slingsby","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/20","activity_end":"2020-11-05 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56419","activity_notes":"meter reads","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 14:08 (travis)<\/b>Meter reading.<\/p>

05\/11\/2020 15:32 (dan)<\/b>Meter reading<\/p>

05\/11\/2020 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47041","activity_ticket_id":"46112","ticket_reference":"HDT47193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/20","activity_end":"2020-11-05 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56420","activity_notes":"Please attend site to investigate the below issues: 1) Bathroom toilet seat 2) Bathroom sink water tube (i.e. the tube which has the hot\/cold water coming out when you use the sink) 3) The fire stove both the air cooker hood and 1 electric stove is broken","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 09:54 (sandra)<\/b>awaiting access <\/p>

06\/11\/2020 16:52 (jane)<\/b>Toilet seat replaced <\/p>

06\/11\/2020 16:55 (roy)<\/b>Broken toilet seat needs replacing<\/p>

06\/11\/2020 17:01 (roy)<\/b>Replaced toilet seat. Spout broken?? New tap required Will speak to Michael on monday<\/p>

09\/11\/2020 14:53 (dan)<\/b>Repaired basin tap and shower, assisted with sash window, new bath tap required<\/p>

11\/01\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47042","activity_ticket_id":"46125","ticket_reference":"HDT47206","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"5 year fixed wiring test ","ticket_address_1":"G71 Odhams Walk","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"G71 Odhams Walk","cs_id":"399","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"399","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/20","activity_end":"2020-11-05 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56421","activity_notes":"5 year fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 12:58 (alan)<\/b>Electrical inspection <\/p>

06\/11\/2020 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47043","activity_ticket_id":"46126","ticket_reference":"HDT47207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"kitchen door not closing ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/20","activity_end":"2020-11-05 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56422","activity_notes":"kitchen door not closing - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 14:10 (travis)<\/b>Replacement of door handles,latch and realignment of keep.<\/p>

05\/11\/2020 17:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47044","activity_ticket_id":"46128","ticket_reference":"HDT47209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower and Mastic round shower ","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"401","cs_address_2":"5 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"401","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/11\/20","activity_end":"2020-11-05 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56423","activity_notes":"shower and mastic round shower tenant home shower is scalding hot ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 15:17 (travis)<\/b>Mastic works to shower cubicle.<\/p>

05\/11\/2020 15:33 (dan)<\/b>New Britain electric shower required<\/p>

09\/11\/2020 12:25 (jane)<\/b>Electric shower on order <\/p>

13\/11\/2020 16:26 (jane)<\/b>Attending on Monday 16th November to replace the electric shower <\/p>

16\/11\/2020 14:19 (dan)<\/b>Supplied and fitted new electric shower<\/p>

16\/11\/2020 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47045","activity_ticket_id":"46128","ticket_reference":"HDT47209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower and Mastic round shower ","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"401","cs_address_2":"5 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"401","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/20","activity_end":"2020-11-05 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56424","activity_notes":"shower and mastic round shower tenant homeneeds some mastic done today around shower or bath","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 15:17 (travis)<\/b>Mastic works to shower cubicle.<\/p>

05\/11\/2020 15:33 (dan)<\/b>New Britain electric shower required<\/p>

09\/11\/2020 12:25 (jane)<\/b>Electric shower on order <\/p>

13\/11\/2020 16:26 (jane)<\/b>Attending on Monday 16th November to replace the electric shower <\/p>

16\/11\/2020 14:19 (dan)<\/b>Supplied and fitted new electric shower<\/p>

16\/11\/2020 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47046","activity_ticket_id":"45955","ticket_reference":"HDT47036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 13\/11\/20","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"307","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"307","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/20","activity_end":"2020-11-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56425","activity_notes":"complete list and works and meter readsClean is booked for 12\/11 and tenant moves in on 13\/11","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

03\/11\/2020 09:38 (sandra)<\/b>(Removed from on-hold)<\/p>

03\/11\/2020 12:16 (sandra)<\/b>list completed <\/p>

04\/11\/2020 06:41 (alan)<\/b>End of tenants list <\/p>

06\/11\/2020 09:17 (travis)<\/b>X2 door lock works.<\/p>

11\/11\/2020 16:55 (dean)<\/b>Done 90.00<\/p>

12\/11\/2020 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47047","activity_ticket_id":"45955","ticket_reference":"HDT47036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 13\/11\/20","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"307","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"307","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/11\/20","activity_end":"2020-11-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56426","activity_notes":"complete list and works and meter readsClean is booked for 12\/11 and tenant moves in on 13\/11","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2020 12:24 (sandra)<\/b>(Placed On Hold) <\/p>

03\/11\/2020 09:38 (sandra)<\/b>(Removed from on-hold)<\/p>

03\/11\/2020 12:16 (sandra)<\/b>list completed <\/p>

04\/11\/2020 06:41 (alan)<\/b>End of tenants list <\/p>

06\/11\/2020 09:17 (travis)<\/b>X2 door lock works.<\/p>

11\/11\/2020 16:55 (dean)<\/b>Done 90.00<\/p>

12\/11\/2020 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47048","activity_ticket_id":"46129","ticket_reference":"HDT47210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Sparking Gas Cooker ","ticket_address_1":"Flat 3","ticket_address_2":"36\/40","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"402","cs_address_2":"36\/40","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/20","activity_end":"2020-11-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56427","activity_notes":"One of my sparkling system in my gaz cooking station is sparkling non stop. I am not able to stop it. Any idea what can be done?","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 21:25 (michaelk)<\/b>Tested hob but could find no fault. Tenant to monitor, possible as the cause.<\/p>

06\/11\/2020 12:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47049","activity_ticket_id":"46130","ticket_reference":"HDT47211","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"external tap is broken","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/20","activity_end":"2020-11-05 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56428","activity_notes":"external tap is broken requires fob for Rathbone Gate 90 B3","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 09:00 (dan)<\/b>New tap required (Monday)<\/p>

10\/11\/2020 12:07 (dan)<\/b>Repaired external bib tap<\/p>

10\/11\/2020 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47050","activity_ticket_id":"46131","ticket_reference":"HDT47212","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating to 1st - 3rd floor offices ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/20","activity_end":"2020-11-05 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56429","activity_notes":"Hi service desk,Re: 19 Gerrard st - OfficesPlease raise a work order for Reddan to attend.Tenant reported No heating on the 1st - 3rd Floor office.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2020 21:26 (michaelk)<\/b>Re-programmed optimiser and left operational. <\/p>

06\/11\/2020 12:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47051","activity_ticket_id":"46132","ticket_reference":"HDT47213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13826 - Replacement induction hob - FOR 11am on 4th December ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/20","activity_end":"2020-11-05 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56430","activity_notes":"Replacement induction hobtenant doesn't want it fitted until after lockdown has finsihed.","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 06:12 (alan)<\/b>Fit new hob<\/p>

07\/12\/2020 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47052","activity_ticket_id":"46133","ticket_reference":"HDT47214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13828 - Replacement induction hob","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/20","activity_end":"2020-11-05 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56431","activity_notes":"Replacement induction hobthis one can go ahead ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 09:01 (alan)<\/b>Quoted works <\/p>

17\/11\/2020 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47053","activity_ticket_id":"46127","ticket_reference":"HDT47208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into en-suite","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/20","activity_end":"2020-11-06 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56432","activity_notes":"he is the top floor Sorry to be the bearer of more bad news, but I have a dripping sound coming onto the ceiling of the en-suite. Think it might be a leak?Friday morning tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 11:17 (travis)<\/b>Various roof repairs above ensuite.<\/p>

06\/11\/2020 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47054","activity_ticket_id":"46135","ticket_reference":"HDT47216","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13841 - Redecoration works - book this in for 3\/12\/2020 as long as lockdown finishes as planned 02\/12\/2020","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"306","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"306","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/12\/20","activity_end":"2020-12-07 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56433","activity_notes":"Redecoration works booked for 7th december ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 10:39 (dean)<\/b>Done 460.00Also extra , ceilings what Angela wanted done 280.00 , can I have a hat for that one please <\/p>

15\/12\/2020 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47055","activity_ticket_id":"46134","ticket_reference":"HDT47215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 3","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"260","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"260","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/20","activity_end":"2020-11-05 18:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56434","activity_notes":"no heating please attend in the morning ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 09:20 (roy)<\/b>Boiler ok Manifold and pipe work hot but pump seized and not circulating. Tried freeing pump but needs new.Also AAA batteries needed for control panels. Michael required<\/p>

09\/11\/2020 08:46 (michaelk)<\/b>Reconfigured heating controls and explained use to tenant. 95 plus 8 materials.<\/p>

09\/11\/2020 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47056","activity_ticket_id":"46134","ticket_reference":"HDT47215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 3","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"260","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"260","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/20","activity_end":"2020-11-06 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56435","activity_notes":"no heating ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 09:20 (roy)<\/b>Boiler ok Manifold and pipe work hot but pump seized and not circulating. Tried freeing pump but needs new.Also AAA batteries needed for control panels. Michael required<\/p>

09\/11\/2020 08:46 (michaelk)<\/b>Reconfigured heating controls and explained use to tenant. 95 plus 8 materials.<\/p>

09\/11\/2020 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47057","activity_ticket_id":"46136","ticket_reference":"HDT47217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiators are not working ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/20","activity_end":"2020-11-06 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56436","activity_notes":"TENANT IS HOME FOR ACCESS Please attend site for Flat 1 as the tenant has reported the following: "The hot water is working fine, and the boiler thermostat is also ok and showing no faults. But the radiators\/wall heaters are struggling to get up to temp. They show at being on at a high level but are barely getting warm."","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 08:52 (michaelk)<\/b>Released pump which was found sticking, re-pressurised and checked all radiators and circulation through boiler. 95.<\/p>

09\/11\/2020 12:57 (jane)<\/b>(Ticket Closed)<\/p>

12\/11\/2020 07:30 (michaelk)<\/b>Fitted replacement filters, however fault with airflow is still present. I will contact vent axia to resolve.1 hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47058","activity_ticket_id":"46100","ticket_reference":"HDT47181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/20","activity_end":"2020-11-06 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56437","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 06:42 (alan)<\/b>End of tenants e<\/p>

09\/11\/2020 15:02 (travis)<\/b>Pre tenancy works.<\/p>

30\/11\/2020 07:41 (alan)<\/b>List of works <\/p>

07\/12\/2020 06:16 (alan)<\/b>List of works <\/p>

07\/12\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47059","activity_ticket_id":"46137","ticket_reference":"HDT47218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out testing of mansafe system ","ticket_address_1":"28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28-30 Lisle Street ","cs_id":"405","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"405","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/11\/20","activity_end":"2020-11-06 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56438","activity_notes":"To carry out testing of mansafe system ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2020 09:31 (jane)<\/b>Requested for 19\/11 between 10 and 12noon <\/p>

19\/11\/2020 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47060","activity_ticket_id":"45372","ticket_reference":"HDT46453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy check - new tenant 21\/11\/2020","ticket_address_1":"Top Floor, Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/20","activity_end":"2020-11-06 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56439","activity_notes":"To carry out pre-tenancy check","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 10:09 (jane)<\/b>Submitted list to client for approval <\/p>

04\/09\/2020 10:11 (jane)<\/b>(Placed On Hold) <\/p>

02\/11\/2020 14:26 (sandra)<\/b>(Removed from on-hold)<\/p>

02\/11\/2020 14:27 (sandra)<\/b>tenant moves in on 20th <\/p>

06\/11\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

09\/11\/2020 10:43 (travis)<\/b>Pre tenancy works.<\/p>

09\/11\/2020 11:19 (jane)<\/b>Wardrobe door runner on order <\/p>

12\/11\/2020 06:55 (alan)<\/b>List of works<\/p>

12\/11\/2020 06:59 (alan)<\/b>List of works Plus found power tripping out, Test thought fault found to be pump for under Floor heating Mike K to quote for replacement <\/p>

16\/11\/2020 11:34 (jane)<\/b>Attending tomorrow to fit the wardrobe runners and check the gutters <\/p>

18\/11\/2020 09:25 (roy)<\/b>Replaced door brackets to wardrobe and rehung Tried using rods to get to blocked outlet Cherry picker required<\/p>

18\/11\/2020 10:06 (jane)<\/b>(Ticket Closed)<\/p>

19\/11\/2020 12:44 (roy)<\/b>Replaced 1 x GU10 LED bulb<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47061","activity_ticket_id":"46138","ticket_reference":"HDT47219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13843 - Replacement freezer ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/11\/20","activity_end":"2020-11-06 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56440","activity_notes":"Replacement Freezer ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2020 11:19 (jane)<\/b>Engineer attending on Friday, in the afternoon 12-6.<\/p>

24\/11\/2020 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47062","activity_ticket_id":"46139","ticket_reference":"HDT47220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main street door locks need reinstating ","ticket_address_1":"21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21a Newport Court ","cs_id":"407","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"407","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/20","activity_end":"2020-11-06 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56441","activity_notes":"Main street door locks need reinstating ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 11:29 (jane)<\/b>(Ticket Closed)<\/p>

09\/11\/2020 15:56 (roy)<\/b>Replaced hinge.Ease and adjusted door<\/p>

09\/11\/2020 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47063","activity_ticket_id":"46140","ticket_reference":"HDT47221","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make safe gate ","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/20","activity_end":"2020-11-06 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56442","activity_notes":"To make safe the gate ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2020 16:54 (roy)<\/b>Ease and adjusted the mag lock. Replaced emergency break glass<\/p>

06\/11\/2020 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47064","activity_ticket_id":"46141","ticket_reference":"HDT47222","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"- 3rd Floor office boiler not working.","ticket_address_1":"12-14 Denman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-14 Denman Street ","cs_id":"408","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 7HL","ticket_client_site":"408","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/20","activity_end":"2020-11-06 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56443","activity_notes":"- 3rd Floor office boiler not working.","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 15:09 (jane)<\/b>Engineer attending on Wednesday 11th from 9:30am <\/p>

10\/11\/2020 19:37 (michaelk)<\/b>Attended callout, pump to be ordered.<\/p>

12\/11\/2020 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47065","activity_ticket_id":"46142","ticket_reference":"HDT47223","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13819 - replacement pilot assembly PLUS REPLACE BATTERY TO CO2 ALARM ","ticket_address_1":"Flat 2, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/20","activity_end":"2020-11-06 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56444","activity_notes":"replacement pilot assembly","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2020 16:04 (jane)<\/b>Mr Mills : 07719 943643<\/p>

18\/11\/2020 11:26 (jane)<\/b>Engineer attending on Monday at 9am <\/p>

23\/11\/2020 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47066","activity_ticket_id":"45372","ticket_reference":"HDT46453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy check - new tenant 21\/11\/2020","ticket_address_1":"Top Floor, Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/20","activity_end":"2020-11-06 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56445","activity_notes":"To carry out pre-tenancy check","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 10:09 (jane)<\/b>Submitted list to client for approval <\/p>

04\/09\/2020 10:11 (jane)<\/b>(Placed On Hold) <\/p>

02\/11\/2020 14:26 (sandra)<\/b>(Removed from on-hold)<\/p>

02\/11\/2020 14:27 (sandra)<\/b>tenant moves in on 20th <\/p>

06\/11\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

09\/11\/2020 10:43 (travis)<\/b>Pre tenancy works.<\/p>

09\/11\/2020 11:19 (jane)<\/b>Wardrobe door runner on order <\/p>

12\/11\/2020 06:55 (alan)<\/b>List of works<\/p>

12\/11\/2020 06:59 (alan)<\/b>List of works Plus found power tripping out, Test thought fault found to be pump for under Floor heating Mike K to quote for replacement <\/p>

16\/11\/2020 11:34 (jane)<\/b>Attending tomorrow to fit the wardrobe runners and check the gutters <\/p>

18\/11\/2020 09:25 (roy)<\/b>Replaced door brackets to wardrobe and rehung Tried using rods to get to blocked outlet Cherry picker required<\/p>

18\/11\/2020 10:06 (jane)<\/b>(Ticket Closed)<\/p>

19\/11\/2020 12:44 (roy)<\/b>Replaced 1 x GU10 LED bulb<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47067","activity_ticket_id":"46143","ticket_reference":"HDT47224","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Gutter and gulley cleaning - FOR MONDAY MORNING AT 9AM ","ticket_address_1":"5 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"5 Nottingham Place ","cs_id":"409","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LE","ticket_client_site":"409","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/11\/20","activity_end":"2020-11-09 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56446","activity_notes":"Gutter and gulley cleaning - FOR MONDAY MORNING AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 11:27 (dan)<\/b>Maintenance<\/p>

09\/11\/2020 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47068","activity_ticket_id":"46101","ticket_reference":"HDT47182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/11\/20","activity_end":"2020-11-06 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56447","activity_notes":"The bathroom fan here is malfunctioning - turning on at random times on its own - and the living room lights are not working properly - can we please send an electrician to check these items?Also - the dishwasher seems to be running very loud and also needs to be looked at please","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2020 10:23 (sandra)<\/b>dishwasher needs a new pump. quote sent to client <\/p>

06\/11\/2020 16:36 (jane)<\/b>wash pump on order for the dishwasher <\/p>

13\/11\/2020 15:12 (jane)<\/b>Attending on Wednesday 18\/11 in the morning,, tenant home for access <\/p>

16\/11\/2020 13:10 (roy)<\/b>Meet repair Aid<\/p>

01\/12\/2020 14:30 (jane)<\/b>Electrician attending tomorrow lunchtime <\/p>

07\/12\/2020 06:17 (alan)<\/b>Lighting faulty <\/p>

07\/12\/2020 06:20 (alan)<\/b>Replace faulty dimmers in main room and bedroom Replace non dimmer able lamps in main room and bedroom Repair broken lamp holder on main room light fitting Replace bathroom extractor fan <\/p>

07\/12\/2020 10:37 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2020 14:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/12\/2020 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47069","activity_ticket_id":"46047","ticket_reference":"HDT47128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC and isolate water supply ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/11\/20","activity_end":"2020-11-09 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56448","activity_notes":"Please raise a work order for Reddan to carry out the ITC's & isolate the water supply","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:37 (alan)<\/b>Pre-tenancy work list<\/p>

09\/11\/2020 09:40 (jane)<\/b>Pre-tenancy list has been accepted <\/p>

10\/11\/2020 09:17 (iain)<\/b>List of works.<\/p>

10\/11\/2020 09:17 (iain)<\/b>List of works.<\/p>

10\/11\/2020 09:18 (iain)<\/b>Fridge drawers required.<\/p>

10\/11\/2020 16:25 (jane)<\/b>Fridge drawers on order <\/p>

13\/11\/2020 11:36 (iain)<\/b>List of works.<\/p>

16\/11\/2020 06:53 (alan)<\/b>List of works <\/p>

20\/11\/2020 15:37 (iain)<\/b>List of works.<\/p>

23\/11\/2020 09:24 (alan)<\/b>List of works <\/p>

30\/11\/2020 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47070","activity_ticket_id":"46047","ticket_reference":"HDT47128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC and isolate water supply ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/20","activity_end":"2020-11-09 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56449","activity_notes":"Please raise a work order for Reddan to carry out the ITC's & isolate the water supply","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 10:37 (alan)<\/b>Pre-tenancy work list<\/p>

09\/11\/2020 09:40 (jane)<\/b>Pre-tenancy list has been accepted <\/p>

10\/11\/2020 09:17 (iain)<\/b>List of works.<\/p>

10\/11\/2020 09:17 (iain)<\/b>List of works.<\/p>

10\/11\/2020 09:18 (iain)<\/b>Fridge drawers required.<\/p>

10\/11\/2020 16:25 (jane)<\/b>Fridge drawers on order <\/p>

13\/11\/2020 11:36 (iain)<\/b>List of works.<\/p>

16\/11\/2020 06:53 (alan)<\/b>List of works <\/p>

20\/11\/2020 15:37 (iain)<\/b>List of works.<\/p>

23\/11\/2020 09:24 (alan)<\/b>List of works <\/p>

30\/11\/2020 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47071","activity_ticket_id":"46144","ticket_reference":"HDT47225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13846 - New controller for velux blinds ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"338","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"338","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/20","activity_end":"2020-11-09 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56450","activity_notes":"New controller for velux blinds ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 10:03 (jane)<\/b>Controller on order <\/p>

09\/11\/2020 10:12 (jane)<\/b>can these be fitted after the lockdown is lifted, if they are not ready before Friday<\/p>

16\/11\/2020 06:54 (alan)<\/b>Quoted works <\/p>

16\/11\/2020 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47072","activity_ticket_id":"46145","ticket_reference":"HDT47226","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No power in flat ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/20","activity_end":"2020-11-09 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56451","activity_notes":"Emergency call-out - No power in flat ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2020 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47073","activity_ticket_id":"46146","ticket_reference":"HDT47227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate broken light switch ","ticket_address_1":"Flat 201. 8 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/20","activity_end":"2020-11-09 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56452","activity_notes":"To investigate broken light switch ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 10:33 (jane)<\/b>Attending at 2pm today <\/p>

09\/11\/2020 15:52 (roy)<\/b>Replaced faulty dimmer switch module<\/p>

09\/11\/2020 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47074","activity_ticket_id":"46147","ticket_reference":"HDT47228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported: Boiler is not working. She tried to re start but failed.- Tenant home for access ","ticket_address_1":"Flat 3, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Egmont House","cs_id":"411","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"411","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/20","activity_end":"2020-11-09 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56453","activity_notes":"Tenant reported: Boiler is not working. She tried to re start but failed.- Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2020 09:59 (michaelk)<\/b>Sealed leak fromm aav, which caused the low pressure fault.<\/p>

10\/11\/2020 09:59 (michaelk)<\/b>Sealed leak to aav, which caused the low pressure fault.<\/p>

10\/11\/2020 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47075","activity_ticket_id":"46148","ticket_reference":"HDT47229","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fixed wiring test ","ticket_address_1":"25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/20","activity_end":"2020-11-09 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56454","activity_notes":"Fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2020 07:01 (alan)<\/b>Electrical inspection <\/p>

12\/11\/2020 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47076","activity_ticket_id":"46047","ticket_reference":"HDT47128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC and isolate water supply ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/11\/20","activity_end":"2020-11-09 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56455","activity_notes":"list of pre-tenancy works ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2020 10:37 (alan)<\/b>Pre-tenancy work list<\/p>

09\/11\/2020 09:40 (jane)<\/b>Pre-tenancy list has been accepted <\/p>

10\/11\/2020 09:17 (iain)<\/b>List of works.<\/p>

10\/11\/2020 09:17 (iain)<\/b>List of works.<\/p>

10\/11\/2020 09:18 (iain)<\/b>Fridge drawers required.<\/p>

10\/11\/2020 16:25 (jane)<\/b>Fridge drawers on order <\/p>

13\/11\/2020 11:36 (iain)<\/b>List of works.<\/p>

16\/11\/2020 06:53 (alan)<\/b>List of works <\/p>

20\/11\/2020 15:37 (iain)<\/b>List of works.<\/p>

23\/11\/2020 09:24 (alan)<\/b>List of works <\/p>

30\/11\/2020 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47077","activity_ticket_id":"46077","ticket_reference":"HDT47158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13787 - Electrical works ","ticket_address_1":"31-33 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31-33 Wardour Street ","cs_id":"268","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"268","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/20","activity_end":"2020-11-09 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56456","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2020 15:54 (roy)<\/b>Assist Alan running cable<\/p>

10\/11\/2020 06:55 (alan)<\/b>Quoted Works <\/p>

12\/11\/2020 07:02 (alan)<\/b>Quoted works <\/p>

13\/11\/2020 16:30 (roy)<\/b>Finish off with Alan<\/p>

15\/11\/2020 16:46 (alan)<\/b>Quoted works <\/p>

16\/11\/2020 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47078","activity_ticket_id":"46149","ticket_reference":"HDT47230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Stove has stopped working, tenant home for access ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/20","activity_end":"2020-11-09 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56457","activity_notes":"Stove has stopped working, tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2020 06:53 (alan)<\/b>Replace faulty cooker isolator switch and leave working <\/p>

10\/11\/2020 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47079","activity_ticket_id":"46150","ticket_reference":"HDT47231","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Gutters blocked - FOR TUESDAY MORNING 10TH NOVEMBER - KEYS FROM JEREMY JAMES OFFICE","ticket_address_1":"14\/16 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"14\/16 New Cavendish Street ","cs_id":"412","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"412","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/11\/20","activity_end":"2020-11-10 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56458","activity_notes":"Can we have a call out please to the top floor flat to clear a gutter\/gulley of the third floor flat which is blocked and causing a leak into a flat in 20 New Cavendish Street. The gutter gulley can be accessed from the top floor flats balcony.keys are from our office I will leave them at the desk if they can read the note inside the envelope for finding the key to the terrace once inside the flat please","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2020 11:28 (jane)<\/b>(Ticket Closed)<\/p>

10\/11\/2020 12:06 (dan)<\/b>No keys for balcony within flat as arranged<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47080","activity_ticket_id":"46100","ticket_reference":"HDT47181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/20","activity_end":"2020-11-09 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56459","activity_notes":"inter-tenancy checks List to follow ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2020 06:42 (alan)<\/b>End of tenants e<\/p>

09\/11\/2020 15:02 (travis)<\/b>Pre tenancy works.<\/p>

30\/11\/2020 07:41 (alan)<\/b>List of works <\/p>

07\/12\/2020 06:16 (alan)<\/b>List of works <\/p>

07\/12\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47081","activity_ticket_id":"46151","ticket_reference":"HDT47232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smell coming from bathroom extractor fan -FOR TUESDAY AFTERNOON BETWEEN 1 AND 2PM, TENANT WILL BE HOME ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/20","activity_end":"2020-11-09 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56460","activity_notes":"Smell coming from bathroom extractor fan -FOR TUESDAY AFTERNOON BETWEEN 1 AND 2PM, TENANT WILL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 19:08 (alan)<\/b>Replace faulty extractor fan in bathroom <\/p>

14\/12\/2020 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47082","activity_ticket_id":"45337","ticket_reference":"HDT46418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - vacant flat ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/11\/20","activity_end":"2020-11-09 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56461","activity_notes":"To carry out pre-tenancy checks - vacant flat ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2020 16:25 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 11:13 (jane)<\/b>(Placed On Hold) <\/p>

22\/10\/2020 14:23 (sandra)<\/b>(Removed from on-hold)<\/p>

23\/10\/2020 15:20 (sandra)<\/b>to be completed by 1 November <\/p>

27\/10\/2020 07:05 (iain)<\/b>List if works.<\/p>

27\/10\/2020 14:52 (dan)<\/b>Removed panels, supplied and fitted cistern spares, refitted panels<\/p>

28\/10\/2020 10:18 (roy)<\/b>3 x lights not working Replaced transformers, lamp holders and 12v bulbs Fridge also not working and pulled out wash machine to get to power source.Working but light is not<\/p>

03\/11\/2020 11:22 (roy)<\/b>Returned to check fridge.Power ok but fridge not.You can hear the Motor running but unit not getting cold or freezing Replaced washer\/dryerRepair Aid required<\/p>

10\/11\/2020 14:47 (jane)<\/b>Appliance engineer attending on Friday - access via keys <\/p>

17\/11\/2020 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47083","activity_ticket_id":"46056","ticket_reference":"HDT47137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/11\/20","activity_end":"2020-11-10 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56462","activity_notes":"inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2020 15:37 (iain)<\/b>ITC's.<\/p>

30\/10\/2020 14:59 (iain)<\/b>List of works.<\/p>

30\/10\/2020 15:45 (sandra)<\/b>(Ticket Closed)<\/p>

30\/10\/2020 15:46 (sandra)<\/b>decorating to be quoted for <\/p>

10\/11\/2020 09:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2020 09:30 (jane)<\/b>List of pre-tenancy works completed but issue with oven door, appliance engineers attending <\/p>

10\/11\/2020 13:39 (jane)<\/b>Attending on Thursday via keys <\/p>

16\/11\/2020 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47084","activity_ticket_id":"45547","ticket_reference":"HDT46628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks ","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/11\/20","activity_end":"2020-11-10 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56463","activity_notes":"To carry out pre-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

16\/09\/2020 15:51 (jane)<\/b>Submitted list to client for approval <\/p>

10\/11\/2020 10:28 (jane)<\/b>(Removed from on-hold)<\/p>

10\/11\/2020 10:29 (jane)<\/b>List of pre-tenancy works been accepted <\/p>

11\/11\/2020 12:30 (iain)<\/b>List of works.<\/p>

17\/11\/2020 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47085","activity_ticket_id":"45597","ticket_reference":"HDT46678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/11\/20","activity_end":"2020-11-10 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56464","activity_notes":"To carry out pre-tenancy works","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2020 14:22 (iain)<\/b>ITC's.<\/p>

23\/09\/2020 08:27 (jane)<\/b>Submitted pe-tenancy list to client for approval <\/p>

23\/09\/2020 08:28 (jane)<\/b>(Placed On Hold) <\/p>

10\/11\/2020 10:36 (jane)<\/b>(Removed from on-hold)<\/p>

11\/11\/2020 12:31 (iain)<\/b>List of works.<\/p>

11\/11\/2020 12:32 (iain)<\/b>List of works.<\/p>

11\/11\/2020 12:32 (iain)<\/b>Not complete as need to return to fit some skirting in washing machine cupboard.<\/p>

16\/11\/2020 15:15 (iain)<\/b>List of works.<\/p>

16\/11\/2020 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47086","activity_ticket_id":"46055","ticket_reference":"HDT47136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - no agreed tenant yet ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/11\/20","activity_end":"2020-11-10 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56465","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:37 (iain)<\/b>ITC's.<\/p>

29\/10\/2020 16:11 (sandra)<\/b>starting works Friday 30th <\/p>

13\/11\/2020 07:03 (alan)<\/b>List of works <\/p>

16\/11\/2020 10:59 (iain)<\/b>List of works.<\/p>

16\/11\/2020 15:16 (iain)<\/b>List of works.<\/p>

01\/12\/2020 14:38 (iain)<\/b>List of works.<\/p>

03\/12\/2020 12:38 (alan)<\/b>This job is complete <\/p>

03\/12\/2020 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47087","activity_ticket_id":"46055","ticket_reference":"HDT47136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - no agreed tenant yet ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/20","activity_end":"2020-11-10 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56466","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:37 (iain)<\/b>ITC's.<\/p>

29\/10\/2020 16:11 (sandra)<\/b>starting works Friday 30th <\/p>

13\/11\/2020 07:03 (alan)<\/b>List of works <\/p>

16\/11\/2020 10:59 (iain)<\/b>List of works.<\/p>

16\/11\/2020 15:16 (iain)<\/b>List of works.<\/p>

01\/12\/2020 14:38 (iain)<\/b>List of works.<\/p>

03\/12\/2020 12:38 (alan)<\/b>This job is complete <\/p>

03\/12\/2020 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47088","activity_ticket_id":"46152","ticket_reference":"HDT47233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace missing\/broken roof tiles ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/20","activity_end":"2020-11-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56467","activity_notes":"To replace missing\/broken roof tiles ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2020 11:06 (travis)<\/b>Reslated damaged roof area.<\/p>

10\/11\/2020 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47089","activity_ticket_id":"43379","ticket_reference":"HDT44460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13275 - Be Health - 108 Shaftesbury Avenue ","ticket_address_1":"Be Health - 108 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/20","activity_end":"2020-11-10 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56468","activity_notes":"To allow for an engineer to attend site with all necessary plant and materials, set up site with the use of barriers and cones, carefully break out and remove defective concrete surround housing pavement lights, prepare sub-surface and install new concrete mix back to area and seal. Allow to set and remove all protection works and barriers on completion.","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2019 09:40 (jane)<\/b>Two glass lenses on order <\/p>

27\/01\/2020 10:26 (sandra)<\/b>address is 98 Shaftesbury Avenuetemporarily put on hold <\/p>

27\/01\/2020 10:26 (sandra)<\/b>(Placed On Hold) waiting on further instruction <\/p>

11\/11\/2020 12:09 (travis)<\/b>Break out\/concrete works, paving light.<\/p>

11\/11\/2020 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/19","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47090","activity_ticket_id":"46153","ticket_reference":"HDT47234","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13848 - New taps ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/11\/20","activity_end":"2020-11-10 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56469","activity_notes":"New taps Can you take a look at the stopock too please, thanks ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2020 12:18 (jane)<\/b>Mounted bath shower mixer and shower kit on order <\/p>

25\/11\/2020 15:31 (dan)<\/b>Supplied and fitted new bath taps <\/p>

25\/11\/2020 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47091","activity_ticket_id":"46049","ticket_reference":"HDT47130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks & isolate water supply ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"365","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"365","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/20","activity_end":"2020-11-10 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56470","activity_notes":"Please attend site to Flat 4 to carry out ITC & isolate water supply","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:36 (iain)<\/b>ITC's.<\/p>

10\/11\/2020 14:49 (travis)<\/b>Pre tenancy works.<\/p>

10\/11\/2020 15:27 (dan)<\/b>Repaired flush mechanism<\/p>

10\/11\/2020 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47092","activity_ticket_id":"46154","ticket_reference":"HDT47235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To secure handle on main entrance door ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/20","activity_end":"2020-11-10 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56471","activity_notes":"To secure handle on main entrance door ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2018 16:25 (jan )<\/b>(Ticket Closed)<\/p>

10\/11\/2020 15:34 (travis)<\/b>Refitted loose door handle on electric lock.<\/p>

10\/11\/2020 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47093","activity_ticket_id":"46155","ticket_reference":"HDT47236","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecoation works ","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"306","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"306","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/11\/20","activity_end":"2020-11-10 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56472","activity_notes":"redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

10\/11\/2020 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47094","activity_ticket_id":"46076","ticket_reference":"HDT47157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13788 - Electrical works ","ticket_address_1":"64 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"64 Shaftesbury Avenue ","cs_id":"20","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"20","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/20","activity_end":"2020-11-10 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56473","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2020 06:58 (roy)<\/b>Assist Alan running cable<\/p>

12\/11\/2020 07:03 (alan)<\/b>Quoted works <\/p>

12\/11\/2020 12:31 (roy)<\/b>Finish. With Alan<\/p>

13\/11\/2020 07:09 (alan)<\/b>Quoted works <\/p>

13\/11\/2020 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47095","activity_ticket_id":"46075","ticket_reference":"HDT47156","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13789 - Electrical works ","ticket_address_1":"82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1D 5AY","cs_address_1":"82 Shaftesbury Avenue ","cs_id":"269","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"269","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/20","activity_end":"2020-11-10 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56474","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 16:28 (roy)<\/b>Run cable with Alan<\/p>

15\/11\/2020 16:48 (alan)<\/b>Quoted works <\/p>

19\/11\/2020 07:24 (alan)<\/b>Quoted works <\/p>

19\/11\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47096","activity_ticket_id":"46072","ticket_reference":"HDT47153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13792 - Electrical works ","ticket_address_1":"8 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N","cs_address_1":"Unit 8","cs_id":"272","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"272","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/20","activity_end":"2020-11-10 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56475","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 16:29 (roy)<\/b>Run cable with Alan<\/p>

19\/11\/2020 07:27 (alan)<\/b>Quoted works <\/p>

19\/11\/2020 12:27 (roy)<\/b>Assist Alan running cable<\/p>

19\/11\/2020 12:28 (roy)<\/b>Assist Alan running vable<\/p>

23\/11\/2020 07:48 (alan)<\/b>Quoted works <\/p>

23\/11\/2020 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47097","activity_ticket_id":"46074","ticket_reference":"HDT47155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13790 - Electrical works ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/20","activity_end":"2020-11-10 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56476","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 13:05 (roy)<\/b>Run cable with Alan<\/p>

19\/11\/2020 07:26 (alan)<\/b>Quoted works <\/p>

23\/11\/2020 07:45 (alan)<\/b>Quoted works <\/p>

23\/11\/2020 08:40 (roy)<\/b>Assist Alan with fuse box<\/p>

23\/11\/2020 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47098","activity_ticket_id":"46156","ticket_reference":"HDT47237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 2ND DECEMBER ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/20","activity_end":"2020-12-02 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56477","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 2ND DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 14:21 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2020 10:47 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47099","activity_ticket_id":"46156","ticket_reference":"HDT47237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 2ND DECEMBER ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/20","activity_end":"2020-12-02 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56478","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 2ND DECEMBER ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2020 14:21 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2020 10:47 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47100","activity_ticket_id":"46156","ticket_reference":"HDT47237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR WEDNESDAY 2ND DECEMBER ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/20","activity_end":"2020-12-02 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56479","activity_notes":"To carry out compliance testing - FOR WEDNESDAY 2ND DECEMBER ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2020 14:21 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2020 10:47 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47101","activity_ticket_id":"46157","ticket_reference":"HDT47238","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leaking boiler - tenant home ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/20","activity_end":"2020-11-10 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56480","activity_notes":"To attend to leaking boiler - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2020 19:46 (michaelk)<\/b>Attended site and found the system filter connection removed from pipework. Reassembled filter, re-pressurised and vented boiler and system.<\/p>

11\/11\/2020 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47102","activity_ticket_id":"46158","ticket_reference":"HDT47239","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To change leaking boiler seals ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/20","activity_end":"2020-11-10 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56481","activity_notes":"To change leaking boiler seals ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 09:20 (jane)<\/b>(Ticket Closed)<\/p>

12\/11\/2020 07:33 (michaelk)<\/b>Removed dhw heat exchanger and replaced seals.Replaced filling loop also.4 hrs labour 185.<\/p>

12\/11\/2020 09:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2020 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47103","activity_ticket_id":"46049","ticket_reference":"HDT47130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks & isolate water supply ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"365","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"365","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/11\/20","activity_end":"2020-11-10 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56482","activity_notes":"Please attend site to Flat 4 to carry out ITC & isolate water supply","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:36 (iain)<\/b>ITC's.<\/p>

10\/11\/2020 14:49 (travis)<\/b>Pre tenancy works.<\/p>

10\/11\/2020 15:27 (dan)<\/b>Repaired flush mechanism<\/p>

10\/11\/2020 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47104","activity_ticket_id":"46159","ticket_reference":"HDT47240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs - to be started on 11th November ","ticket_address_1":"Flat 1, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/11\/20","activity_end":"2020-11-10 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56483","activity_notes":"To carry out ITCs - to be started on 11th November ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 12:34 (iain)<\/b>ITC's.<\/p>

11\/11\/2020 14:31 (jane)<\/b>List sent to client <\/p>

12\/11\/2020 11:46 (iain)<\/b>List of works.<\/p>

12\/11\/2020 11:46 (iain)<\/b>List of works.<\/p>

13\/11\/2020 11:37 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:08 (alan)<\/b>List of works <\/p>

30\/11\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47105","activity_ticket_id":"46160","ticket_reference":"HDT47241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter reads - FOR 16th November ","ticket_address_1":"Flat 7, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/20","activity_end":"2020-11-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56484","activity_notes":"To carry out ITCs and meter reads - FOR 16th November ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 14:55 (jane)<\/b>Submitted list to client <\/p>

16\/11\/2020 15:20 (iain)<\/b>ITC's.<\/p>

18\/11\/2020 09:37 (jane)<\/b>Continue with list <\/p>

18\/11\/2020 15:53 (iain)<\/b>List of works<\/p>

18\/11\/2020 15:53 (iain)<\/b>List of works<\/p>

19\/11\/2020 15:41 (iain)<\/b>List of works.<\/p>

20\/11\/2020 09:36 (iain)<\/b>List of works.<\/p>

25\/11\/2020 14:06 (alan)<\/b>List of works <\/p>

25\/11\/2020 14:24 (jane)<\/b>(Ticket Closed)<\/p>

10\/12\/2020 15:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2020 15:49 (dan)<\/b>Drained water supply, isolated power supply to boiler etc.<\/p>

10\/12\/2020 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47106","activity_ticket_id":"46044","ticket_reference":"HDT47125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"47-49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"360","cs_address_2":"47-49 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"360","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/20","activity_end":"2020-11-10 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56485","activity_notes":"Flat 3 to carry out ITC's and to isolate\/Drain down the water supply","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 10:23 (iain)<\/b>ITC's.<\/p>

12\/11\/2020 13:30 (travis)<\/b>Pre tenancy works.<\/p>

13\/11\/2020 10:35 (michaelk)<\/b>Isolated water to flat as requested. <\/p>

13\/11\/2020 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47107","activity_ticket_id":"45641","ticket_reference":"HDT46722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/20","activity_end":"2020-11-10 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56486","activity_notes":"To carry out inter-tenancy checks -","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2020 15:40 (iain)<\/b>ITC's.<\/p>

01\/10\/2020 13:09 (jane)<\/b>(Placed On Hold) <\/p>

01\/10\/2020 13:10 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

10\/11\/2020 15:51 (jane)<\/b>(Removed from on-hold)<\/p>

13\/11\/2020 10:51 (travis)<\/b>Pre tenancy works.<\/p>

13\/11\/2020 10:55 (sandra)<\/b>Data cable points throughout are missing blanking plates. 7all thats left to do <\/p>

16\/11\/2020 06:56 (alan)<\/b>List of works <\/p>

16\/11\/2020 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47108","activity_ticket_id":"45606","ticket_reference":"HDT46687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR 21ST SEPTEMBER 2020","ticket_address_1":"Flat 1, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/20","activity_end":"2020-11-10 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56487","activity_notes":"To carry out pre-tenancy checks -","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2020 20:09 (iain)<\/b>ITC's<\/p>

22\/09\/2020 09:40 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

22\/09\/2020 10:17 (jane)<\/b>(Placed On Hold) <\/p>

10\/11\/2020 16:03 (jane)<\/b>(Removed from on-hold)<\/p>

12\/11\/2020 12:30 (travis)<\/b>Pre tenancy works.<\/p>

12\/11\/2020 13:15 (jane)<\/b>(Ticket Closed)<\/p>

12\/11\/2020 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47109","activity_ticket_id":"46161","ticket_reference":"HDT47242","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13845 - Redecoration works ","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/11\/20","activity_end":"2020-11-10 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56488","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 08:06 (dean)<\/b>Done 270.00<\/p>

13\/11\/2020 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47110","activity_ticket_id":"46162","ticket_reference":"HDT47243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - New tenant moves in on 26th November ","ticket_address_1":"Flat 3, Cooper House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Cooper House ","cs_id":"418","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"418","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/11\/20","activity_end":"2020-11-11 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56489","activity_notes":"To carry out ITC checks - New tenant moves in on 26th November ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 12:34 (iain)<\/b>ITC's.<\/p>

12\/11\/2020 15:46 (iain)<\/b>List of works.<\/p>

12\/11\/2020 15:47 (iain)<\/b>List of works<\/p>

12\/11\/2020 15:48 (iain)<\/b>Sash stops were ordered and will be fitted tomorrow, 13.11.20.<\/p>

13\/11\/2020 07:02 (alan)<\/b>List of works <\/p>

13\/11\/2020 09:46 (iain)<\/b>List of works.<\/p>

13\/11\/2020 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47111","activity_ticket_id":"46163","ticket_reference":"HDT47244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13852 - 15 Little Newport Street to 3rd floor Flat 6 Gerrard Street ","ticket_address_1":"3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"417","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"417","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/20","activity_end":"2020-11-11 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56490","activity_notes":"To move washing machine from 15 Little Newport st to 3rd floor Flat-6 Gerrard Street as instructed ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 10:08 (jane)<\/b>please collect 15 Little Newport st keys from the site office. Please liaise with Greg on access to 6 Gerrard.<\/p>

12\/11\/2020 15:33 (dan)<\/b>Moved appliance as directed, alterations to pipework<\/p>

12\/11\/2020 15:35 (jane)<\/b>(Ticket Closed)<\/p>

12\/11\/2020 15:45 (iain)<\/b>Washing machine.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47112","activity_ticket_id":"45396","ticket_reference":"HDT46477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge door not staying closed and blind cord snapped. ","ticket_address_1":"Flat 2, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/20","activity_end":"2020-11-11 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56491","activity_notes":"To fit replacement blind and check blockage to extractor hood in kitchen, tenant home for access this afternoon","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 16:15 (jane )<\/b>(Ticket Closed)<\/p>

10\/09\/2020 11:53 (jane)<\/b>New blind on order <\/p>

04\/11\/2020 14:22 (sandra)<\/b>being delivered to Travis 5\/11\/20<\/p>

06\/11\/2020 16:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 13:46 (travis)<\/b>New blind fitted, extractor checked for blockages.<\/p>

12\/11\/2020 09:18 (jane)<\/b>Repaired fridge and fitted new blind <\/p>

08\/12\/2020 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47113","activity_ticket_id":"46164","ticket_reference":"HDT47245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate no hot water - boiler a full health check\/Drop test to see if the boiler needs replacing or if the dropping of pressure is coming from elsewhere","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/20","activity_end":"2020-11-11 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56492","activity_notes":"To investigate no hot water - boiler a full health check\/Drop test to see if the boiler needs replacing or if the dropping of pressure is coming from elsewhere","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 19:02 (alan)<\/b>Replace faulty MCB in distribution board for water heater <\/p>

12\/11\/2020 07:34 (michaelk)<\/b>Attended site to investigate hot water fault. Mcb in consumer unit required changing. Alan attended to change.<\/p>

12\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47114","activity_ticket_id":"45547","ticket_reference":"HDT46628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks ","ticket_address_1":"Flat 4, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"11\/11\/20","activity_end":"2020-11-11 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56493","activity_notes":"Intercom screen not working.","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2020 15:50 (jane)<\/b>(Placed On Hold) <\/p>

16\/09\/2020 15:51 (jane)<\/b>Submitted list to client for approval <\/p>

10\/11\/2020 10:28 (jane)<\/b>(Removed from on-hold)<\/p>

10\/11\/2020 10:29 (jane)<\/b>List of pre-tenancy works been accepted <\/p>

11\/11\/2020 12:30 (iain)<\/b>List of works.<\/p>

17\/11\/2020 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47115","activity_ticket_id":"46165","ticket_reference":"HDT47246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 4, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/11\/20","activity_end":"2020-11-11 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56494","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 13:46 (iain)<\/b>ITC's.<\/p>

13\/11\/2020 14:10 (jane)<\/b>Submitted list to client <\/p>

16\/11\/2020 09:02 (jane)<\/b>List have been approved <\/p>

17\/11\/2020 15:38 (iain)<\/b>List of works.<\/p>

17\/11\/2020 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47116","activity_ticket_id":"46166","ticket_reference":"HDT47247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13851 - Replacement blind ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/11\/20","activity_end":"2020-11-11 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56495","activity_notes":"Replacement blind - Iain I am ordering ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 12:37 (jane)<\/b>Blind on order <\/p>

15\/12\/2020 12:27 (iain)<\/b>Blind.<\/p>

15\/12\/2020 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47117","activity_ticket_id":"46159","ticket_reference":"HDT47240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs - to be started on 11th November ","ticket_address_1":"Flat 1, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/20","activity_end":"2020-11-11 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56496","activity_notes":"To carry out ITCs - to be started on 11th November ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 12:34 (iain)<\/b>ITC's.<\/p>

11\/11\/2020 14:31 (jane)<\/b>List sent to client <\/p>

12\/11\/2020 11:46 (iain)<\/b>List of works.<\/p>

12\/11\/2020 11:46 (iain)<\/b>List of works.<\/p>

13\/11\/2020 11:37 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:08 (alan)<\/b>List of works <\/p>

30\/11\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47118","activity_ticket_id":"46167","ticket_reference":"HDT47248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose bedroom shelf ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/20","activity_end":"2020-11-11 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56497","activity_notes":"loose bedroom shelf ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2020 06:57 (roy)<\/b>Refixed shelf<\/p>

12\/11\/2020 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47119","activity_ticket_id":"46168","ticket_reference":"HDT47249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13854 - Redecoration works ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/20","activity_end":"2020-11-11 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56498","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 16:26 (dean)<\/b>Done 270.00<\/p>

13\/11\/2020 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47120","activity_ticket_id":"46169","ticket_reference":"HDT47250","ticket_client":"1574","client_name":"Ms A Dick","ticket_title":"JH\/JH\/13853 - Shower repairs ","ticket_address_1":"Flat 8, 34 Long Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1","cs_address_1":"Flat 8, 34 Long Lane ","cs_id":"419","cs_address_2":"","cs_town":"London","cs_postcode":"SE1","ticket_client_site":"419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/20","activity_end":"2020-11-11 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56499","activity_notes":"Shower repairs ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2020 15:38 (jane)<\/b>Access through kaminidhivar@gmail.comKamini <\/p>

12\/11\/2020 10:01 (jane)<\/b>Confirmed access for Tuesday 17th November <\/p>

18\/11\/2020 09:19 (jane)<\/b>Rescheduled for Friday at 9am <\/p>

19\/11\/2020 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47121","activity_ticket_id":"46162","ticket_reference":"HDT47243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - New tenant moves in on 26th November ","ticket_address_1":"Flat 3, Cooper House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Cooper House ","cs_id":"418","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"418","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/20","activity_end":"2020-11-11 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56500","activity_notes":"To carry out ITC checks - New tenant moves in on 26th November ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 12:34 (iain)<\/b>ITC's.<\/p>

12\/11\/2020 15:46 (iain)<\/b>List of works.<\/p>

12\/11\/2020 15:47 (iain)<\/b>List of works<\/p>

12\/11\/2020 15:48 (iain)<\/b>Sash stops were ordered and will be fitted tomorrow, 13.11.20.<\/p>

13\/11\/2020 07:02 (alan)<\/b>List of works <\/p>

13\/11\/2020 09:46 (iain)<\/b>List of works.<\/p>

13\/11\/2020 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47122","activity_ticket_id":"46164","ticket_reference":"HDT47245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate no hot water - boiler a full health check\/Drop test to see if the boiler needs replacing or if the dropping of pressure is coming from elsewhere","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/20","activity_end":"2020-11-11 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56501","activity_notes":"To investigate no hot water - boiler a full health check\/Drop test to see if the boiler needs replacing or if the dropping of pressure is coming from elsewhere","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 19:02 (alan)<\/b>Replace faulty MCB in distribution board for water heater <\/p>

12\/11\/2020 07:34 (michaelk)<\/b>Attended site to investigate hot water fault. Mcb in consumer unit required changing. Alan attended to change.<\/p>

12\/11\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47123","activity_ticket_id":"46170","ticket_reference":"HDT47251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13858 - Redecoration works ","ticket_address_1":"Flat 3, Cooper House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Cooper House ","cs_id":"418","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"418","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/20","activity_end":"2020-11-12 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56502","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 19:08 (dean)<\/b>Done 270.00<\/p>

20\/11\/2020 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47124","activity_ticket_id":"45396","ticket_reference":"HDT46477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge door not staying closed and blind cord snapped. ","ticket_address_1":"Flat 2, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/11\/20","activity_end":"2020-11-12 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56503","activity_notes":"Fridge door not staying closed and blind cord snapped. ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2020 16:15 (jane )<\/b>(Ticket Closed)<\/p>

10\/09\/2020 11:53 (jane)<\/b>New blind on order <\/p>

04\/11\/2020 14:22 (sandra)<\/b>being delivered to Travis 5\/11\/20<\/p>

06\/11\/2020 16:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2020 13:46 (travis)<\/b>New blind fitted, extractor checked for blockages.<\/p>

12\/11\/2020 09:18 (jane)<\/b>Repaired fridge and fitted new blind <\/p>

08\/12\/2020 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47125","activity_ticket_id":"46158","ticket_reference":"HDT47239","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To change leaking boiler seals ","ticket_address_1":"Flat 5, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/20","activity_end":"2020-11-12 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56504","activity_notes":"To change leaking boiler seals ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2020 09:20 (jane)<\/b>(Ticket Closed)<\/p>

12\/11\/2020 07:33 (michaelk)<\/b>Removed dhw heat exchanger and replaced seals.Replaced filling loop also.4 hrs labour 185.<\/p>

12\/11\/2020 09:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2020 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47126","activity_ticket_id":"46173","ticket_reference":"HDT47254","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/20","activity_end":"2020-11-12 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56505","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 13:46 (iain)<\/b>ITC's.<\/p>

13\/11\/2020 14:07 (jane)<\/b>List sent to client <\/p>

13\/11\/2020 14:15 (jane)<\/b>Proceeding with list <\/p>

16\/11\/2020 16:47 (iain)<\/b>List of works.<\/p>

16\/11\/2020 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47127","activity_ticket_id":"46174","ticket_reference":"HDT47255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door issue - door not shutting itself properly ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/20","activity_end":"2020-11-12 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56506","activity_notes":"door issue - door not shutting itself properly ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2020 14:26 (travis)<\/b>Attended and found that the leaf door, which should only be used when larger items are brought into the building,Had the bottom bolt in the open position which would hinder the everyday latching mechanism.Closed bolt and checked closing operation several times and found the door to close adequately.Oiled all moving parts.<\/p>

12\/11\/2020 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47128","activity_ticket_id":"46175","ticket_reference":"HDT47256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To lift up decking, investigate and carry out repairs - FOR TUESDAY MORNING 17TH NOVEMBER - ACCESS VIA KEYS ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/11\/20","activity_end":"2020-11-17 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56507","activity_notes":"To lift up decking, investigate and carry out repairs - FOR TUESDAY MORNING 17TH NOVEMBER - ACCESS VIA KEYS ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 14:32 (dan)<\/b>Partially removed decking to carry out repairs to small area of roof surface<\/p>

17\/11\/2020 15:35 (iain)<\/b>Investigate leak.<\/p>

17\/11\/2020 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47129","activity_ticket_id":"46175","ticket_reference":"HDT47256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To lift up decking, investigate and carry out repairs - FOR TUESDAY MORNING 17TH NOVEMBER - ACCESS VIA KEYS ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/20","activity_end":"2020-11-17 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56508","activity_notes":"To lift up decking, investigate and carry out repairs - FOR TUESDAY MORNING 17TH NOVEMBER - ACCESS VIA KEYS ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 14:32 (dan)<\/b>Partially removed decking to carry out repairs to small area of roof surface<\/p>

17\/11\/2020 15:35 (iain)<\/b>Investigate leak.<\/p>

17\/11\/2020 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47130","activity_ticket_id":"46163","ticket_reference":"HDT47244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13852 - 15 Little Newport Street to 3rd floor Flat 6 Gerrard Street ","ticket_address_1":"3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"417","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"417","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/20","activity_end":"2020-11-12 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56509","activity_notes":"To move washing machine from 15 Little Newport st to 3rd floor Flat-6 Gerrard Street as instructed ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2020 10:08 (jane)<\/b>please collect 15 Little Newport st keys from the site office. Please liaise with Greg on access to 6 Gerrard.<\/p>

12\/11\/2020 15:33 (dan)<\/b>Moved appliance as directed, alterations to pipework<\/p>

12\/11\/2020 15:35 (jane)<\/b>(Ticket Closed)<\/p>

12\/11\/2020 15:45 (iain)<\/b>Washing machine.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47131","activity_ticket_id":"46176","ticket_reference":"HDT47257","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the leak in the bedroom. and replace the fridge missing compartment.","ticket_address_1":"Top Flat Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"426","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"426","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/20","activity_end":"2020-11-12 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56510","activity_notes":"To investigate the leak in the bedroom. and replace the fridge missing compartment.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2020 15:30 (dan)<\/b>Leak investigation,Minor repairs to roof<\/p>

13\/11\/2020 14:18 (jane)<\/b>Awaiting on details of the fridge compartment <\/p>

13\/11\/2020 15:58 (jane)<\/b>Minor repairs completed to roof <\/p>

16\/11\/2020 10:08 (jane)<\/b>Programmdi n for Tuesday morning 8-12<\/p>

19\/11\/2020 10:20 (jane)<\/b>Hinges on order for fridge <\/p>

10\/12\/2020 14:56 (jane)<\/b>Attending on Friday afternoon to fit the new hinge to the fridge <\/p>

17\/12\/2020 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47132","activity_ticket_id":"46177","ticket_reference":"HDT47258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Intercom system not working ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"12\/11\/20","activity_end":"2020-11-12 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56511","activity_notes":"Tenant reported :the intercom system doesn't work. It seems that all doorbells do not work, and also I can't operate the system (turn on or even open the door)","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2020 11:35 (jane)<\/b>(Ticket Closed)<\/p>

18\/11\/2020 11:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/11\/2020 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47133","activity_ticket_id":"46171","ticket_reference":"HDT47252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13769 - Cherry picker inspection and repair ","ticket_address_1":"122 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"122 Shaftesbury Avenue ","cs_id":"210","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5ER","ticket_client_site":"210","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/20","activity_end":"2020-11-12 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56512","activity_notes":"Cherry picker inspection and repair ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 08:27 (travis)<\/b>Gained access to high level gully and cleared\/cleaned gully of all debris.<\/p>

13\/11\/2020 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47134","activity_ticket_id":"46172","ticket_reference":"HDT47253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To inspect facade of above via CHERRY PICKER for suspected loose brickwork ","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/20","activity_end":"2020-11-12 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56513","activity_notes":"To inspect facade of above via CHERRY PICKER for suspected loose brickwork ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2021 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47135","activity_ticket_id":"46178","ticket_reference":"HDT47259","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13860 - To repaint 2No metal sheets ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/20","activity_end":"2020-11-12 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56514","activity_notes":"To repaint 2No metal sheets ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 19:08 (dean)<\/b>Done 180.00<\/p>

20\/11\/2020 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47136","activity_ticket_id":"46179","ticket_reference":"HDT47260","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Outside front door light not working ","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"429","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"429","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/20","activity_end":"2020-11-12 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56515","activity_notes":"The outside front door light is not working apart from a small green light so can you repair? This is a 1 minute walk from our office.","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 13:04 (roy)<\/b>Visited site and external light was working<\/p>

16\/11\/2020 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47137","activity_ticket_id":"46171","ticket_reference":"HDT47252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13769 - Cherry picker inspection and repair ","ticket_address_1":"122 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"122 Shaftesbury Avenue ","cs_id":"210","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5ER","ticket_client_site":"210","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"13\/11\/20","activity_end":"2020-11-13 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56516","activity_notes":"Cherry picker inspection and repair ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2020 08:27 (travis)<\/b>Gained access to high level gully and cleared\/cleaned gully of all debris.<\/p>

13\/11\/2020 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47138","activity_ticket_id":"46180","ticket_reference":"HDT47261","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13823 - Re-decoration works to hallway in Diamond White paint ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/11\/20","activity_end":"2020-11-13 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56517","activity_notes":"Re-decoration works to hallway in Diamond White paint ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 18:26 (dean)<\/b>Done 680.00<\/p>

27\/11\/2020 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47139","activity_ticket_id":"46108","ticket_reference":"HDT47189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking radiator and washing machine plus issue with the dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7, Goodwins House ","cs_id":"104","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"104","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/11\/20","activity_end":"2020-11-13 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56518","activity_notes":"Leaking radiator and washing machine ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2020 09:37 (roy)<\/b>Washing machine is leaking from underside of machine.Need appliance engineer<\/p>

06\/11\/2020 09:47 (sandra)<\/b>appliance engineer needed <\/p>

06\/11\/2020 11:21 (sandra)<\/b>radiator in the bathroom was not turned on<\/p>

18\/11\/2020 15:16 (jane)<\/b>Appliance engineer attending on 20th November between 12 and 6pm <\/p>

24\/11\/2020 13:11 (jane)<\/b>Dispenser hose on order <\/p>

30\/11\/2020 15:51 (jane)<\/b>Attending on Thursday <\/p>

04\/12\/2020 14:15 (jane)<\/b>Dispenser on washing machine has been replaced Heater for dishwasher on order <\/p>

09\/12\/2020 08:56 (jane)<\/b>Monday, 14th of Dec between 12 and 4pm <\/p>

17\/12\/2020 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47140","activity_ticket_id":"46181","ticket_reference":"HDT47262","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13863 - Replacement Valliant boiler pump","ticket_address_1":"12-14 Denman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-14 Denman Street ","cs_id":"408","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 7HL","ticket_client_site":"408","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/20","activity_end":"2020-11-13 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56519","activity_notes":"Replacement Valliant boiler pump","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 10:23 (jane)<\/b>Attending on Monday 16th November to replace the pump <\/p>

16\/11\/2020 13:51 (michaelk)<\/b>Replaced faulty pump to vaillant boiler.2hrs 95.<\/p>

16\/11\/2020 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47141","activity_ticket_id":"45641","ticket_reference":"HDT46722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 30TH SEPTEMBER ","ticket_address_1":"Flat 3, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/20","activity_end":"2020-11-13 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56520","activity_notes":"To carry out inter-tenancy checks -Data cable points throughout are missing blanking plates. 7","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2020 15:40 (iain)<\/b>ITC's.<\/p>

01\/10\/2020 13:09 (jane)<\/b>(Placed On Hold) <\/p>

01\/10\/2020 13:10 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

10\/11\/2020 15:51 (jane)<\/b>(Removed from on-hold)<\/p>

13\/11\/2020 10:51 (travis)<\/b>Pre tenancy works.<\/p>

13\/11\/2020 10:55 (sandra)<\/b>Data cable points throughout are missing blanking plates. 7all thats left to do <\/p>

16\/11\/2020 06:56 (alan)<\/b>List of works <\/p>

16\/11\/2020 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47142","activity_ticket_id":"45639","ticket_reference":"HDT46720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 28TH SEPTEMBER ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/20","activity_end":"2020-11-13 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56521","activity_notes":"To carry out inter-tenancy checks - FOR 28TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2020 13:19 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

29\/09\/2020 13:19 (jane)<\/b>(Placed On Hold) <\/p>

13\/11\/2020 10:51 (sandra)<\/b>(Removed from on-hold)<\/p>

13\/11\/2020 15:06 (travis)<\/b>All works complete, except for new blind which is on order.<\/p>

13\/11\/2020 15:41 (jane)<\/b>Blind gone to quote <\/p>

26\/11\/2020 18:23 (dean)<\/b>Done 170.00<\/p>

30\/11\/2020 07:10 (alan)<\/b>List of works <\/p>

30\/11\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47143","activity_ticket_id":"45639","ticket_reference":"HDT46720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 28TH SEPTEMBER ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/20","activity_end":"2020-11-13 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56522","activity_notes":"To carry out inter-tenancy checks - FOR 28TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2020 13:19 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

29\/09\/2020 13:19 (jane)<\/b>(Placed On Hold) <\/p>

13\/11\/2020 10:51 (sandra)<\/b>(Removed from on-hold)<\/p>

13\/11\/2020 15:06 (travis)<\/b>All works complete, except for new blind which is on order.<\/p>

13\/11\/2020 15:41 (jane)<\/b>Blind gone to quote <\/p>

26\/11\/2020 18:23 (dean)<\/b>Done 170.00<\/p>

30\/11\/2020 07:10 (alan)<\/b>List of works <\/p>

30\/11\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47144","activity_ticket_id":"46182","ticket_reference":"HDT47263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13822 - Re-decoration works to hallway","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/11\/20","activity_end":"2020-11-13 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56523","activity_notes":"Re-decoration works to hallway ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2020 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47145","activity_ticket_id":"46183","ticket_reference":"HDT47264","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To install 4No fire action notices above the four MCPs ","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/20","activity_end":"2020-11-13 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56524","activity_notes":"To install 4No fire action notices above the four MCPs ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 15:47 (jane)<\/b>Signs have been ordered <\/p>

20\/11\/2020 09:37 (iain)<\/b>Fire action signage.<\/p>

20\/11\/2020 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47146","activity_ticket_id":"46184","ticket_reference":"HDT47265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13869 - Replacement under floor manifold pump ","ticket_address_1":"Top Floor Flat, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/20","activity_end":"2020-11-13 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56525","activity_notes":"Replacement under floor manifold pump ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 12:58 (michaelk)<\/b>Replaced manifold pump as quoted. 2hrs labour 95.<\/p>

18\/11\/2020 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47147","activity_ticket_id":"46186","ticket_reference":"HDT47267","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13805 - Redecoration works ","ticket_address_1":"Flat 2.3","ticket_address_2":"4 Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"317","cs_address_2":"4 Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"317","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/11\/20","activity_end":"2020-11-13 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56526","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 16:44 (dean)<\/b>Done 490.00<\/p>

24\/11\/2020 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47148","activity_ticket_id":"46187","ticket_reference":"HDT47268","ticket_client":"1970","client_name":"Seven Dials Club","ticket_title":"MDR\/JH\/13773 - Installing of 14 small plaques ","ticket_address_1":"Seven Dials ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Seven Dials ","cs_id":"217","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"217","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/20","activity_end":"2020-11-23 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56527","activity_notes":"Installing of 14 small plaques FOR MONDAY 23RD NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 10:31 (jane)<\/b>The plaques are stored in 22 Earlham Street (side door in Tower Court) so I will be there at 9am on Monday. <\/p>

23\/11\/2020 11:29 (travis)<\/b>Not carried out,Gone to requote due to access ect.<\/p>

23\/11\/2020 11:39 (sandra)<\/b>(Ticket Closed)<\/p>

10\/12\/2020 11:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2020 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47149","activity_ticket_id":"46188","ticket_reference":"HDT47269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant home - leak into property coming into kitchen wall ","ticket_address_1":"Flat 3, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"433","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"433","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/11\/20","activity_end":"2020-11-13 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56528","activity_notes":"Tenant home - leak into property coming into kitchen wall ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 08:04 (dan)<\/b>Advised to abort due to tenant I'll health<\/p>

16\/11\/2020 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47150","activity_ticket_id":"46176","ticket_reference":"HDT47257","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the leak in the bedroom. and replace the fridge missing compartment.","ticket_address_1":"Top Flat Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"426","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"426","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/11\/20","activity_end":"2020-11-13 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56529","activity_notes":"To investigate the leak in the bedroom. and replace the fridge missing compartment.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2020 15:30 (dan)<\/b>Leak investigation,Minor repairs to roof<\/p>

13\/11\/2020 14:18 (jane)<\/b>Awaiting on details of the fridge compartment <\/p>

13\/11\/2020 15:58 (jane)<\/b>Minor repairs completed to roof <\/p>

16\/11\/2020 10:08 (jane)<\/b>Programmdi n for Tuesday morning 8-12<\/p>

19\/11\/2020 10:20 (jane)<\/b>Hinges on order for fridge <\/p>

10\/12\/2020 14:56 (jane)<\/b>Attending on Friday afternoon to fit the new hinge to the fridge <\/p>

17\/12\/2020 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47151","activity_ticket_id":"46085","ticket_reference":"HDT47166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13827 - replacement stair nosings ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/20","activity_end":"2020-11-13 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56530","activity_notes":"replacement stair nosingsIAIN THIS IS FOR FRIDAY 20TH NOVEMBER, THE STAIR NOSINGS ARE IN RECEPTION, WILL GET THEM DELIVERED TO YOU ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 13:18 (jane)<\/b>New nosing being fitted on Friday 20th November <\/p>

20\/11\/2020 15:36 (iain)<\/b>Stair nosings.<\/p>

20\/11\/2020 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47152","activity_ticket_id":"46189","ticket_reference":"HDT47270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Leak into Flat ","ticket_address_1":"Flat 2, 22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"435","cs_address_2":"22 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QF","ticket_client_site":"435","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/20","activity_end":"2020-11-16 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56531","activity_notes":"Emergency call-out - Leak into Flat ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 09:44 (jane)<\/b>(Ticket Closed)<\/p>

16\/11\/2020 13:02 (roy)<\/b>Leak into flat 1.No access into flat 2 due to flat being refurbished.Called James and Garry and they called contractors<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47153","activity_ticket_id":"46190","ticket_reference":"HDT47271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - NEW TENANT MOVES IN ON 1ST DECEMBER ","ticket_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","cs_id":"436","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"436","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/20","activity_end":"2020-11-16 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56532","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 15:37 (iain)<\/b>ITC's.<\/p>

18\/11\/2020 10:11 (jane)<\/b>Submitted list to client <\/p>

18\/11\/2020 11:10 (jane)<\/b>List been approved <\/p>

18\/11\/2020 11:14 (jane)<\/b>Proceeding with list <\/p>

18\/11\/2020 15:52 (iain)<\/b>List of works.<\/p>

19\/11\/2020 09:45 (iain)<\/b>List of works.<\/p>

19\/11\/2020 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47154","activity_ticket_id":"46191","ticket_reference":"HDT47272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue\/no heating ","ticket_address_1":"3rd Floor, Flat 2, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"437","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"437","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/20","activity_end":"2020-11-16 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56533","activity_notes":"Boiler issue\/no heating ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 13:52 (michaelk)<\/b>Cleared blocked condense pipe.<\/p>

16\/11\/2020 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47155","activity_ticket_id":"46192","ticket_reference":"HDT47273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working -tenant will be home between 1 and 2pm today ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/20","activity_end":"2020-11-16 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56534","activity_notes":"Boiler not working -tenant will be home between 1 and 2pm today ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47156","activity_ticket_id":"46049","ticket_reference":"HDT47130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks & isolate water supply ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"365","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"365","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/20","activity_end":"2020-11-16 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56535","activity_notes":"Please attend site to Flat 4 to carry out ITC & isolate water supply","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2020 15:36 (iain)<\/b>ITC's.<\/p>

10\/11\/2020 14:49 (travis)<\/b>Pre tenancy works.<\/p>

10\/11\/2020 15:27 (dan)<\/b>Repaired flush mechanism<\/p>

10\/11\/2020 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47157","activity_ticket_id":"45372","ticket_reference":"HDT46453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy check - new tenant 21\/11\/2020","ticket_address_1":"Top Floor, Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/20","activity_end":"2020-11-16 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56536","activity_notes":"To carry out pre-tenancy checkCan you fit the runners tomorrow and check the gutters, thanks ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2020 10:09 (jane)<\/b>Submitted list to client for approval <\/p>

04\/09\/2020 10:11 (jane)<\/b>(Placed On Hold) <\/p>

02\/11\/2020 14:26 (sandra)<\/b>(Removed from on-hold)<\/p>

02\/11\/2020 14:27 (sandra)<\/b>tenant moves in on 20th <\/p>

06\/11\/2020 15:52 (travis)<\/b>Pre tenancy works.<\/p>

09\/11\/2020 10:43 (travis)<\/b>Pre tenancy works.<\/p>

09\/11\/2020 11:19 (jane)<\/b>Wardrobe door runner on order <\/p>

12\/11\/2020 06:55 (alan)<\/b>List of works<\/p>

12\/11\/2020 06:59 (alan)<\/b>List of works Plus found power tripping out, Test thought fault found to be pump for under Floor heating Mike K to quote for replacement <\/p>

16\/11\/2020 11:34 (jane)<\/b>Attending tomorrow to fit the wardrobe runners and check the gutters <\/p>

18\/11\/2020 09:25 (roy)<\/b>Replaced door brackets to wardrobe and rehung Tried using rods to get to blocked outlet Cherry picker required<\/p>

18\/11\/2020 10:06 (jane)<\/b>(Ticket Closed)<\/p>

19\/11\/2020 12:44 (roy)<\/b>Replaced 1 x GU10 LED bulb<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47158","activity_ticket_id":"46194","ticket_reference":"HDT47275","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"MDR\/JH\/13867 - Reglazng works ","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"431","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LD","ticket_client_site":"431","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/11\/20","activity_end":"2020-11-16 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56537","activity_notes":"Relazing works ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2020 10:31 (jane)<\/b>Glaziers attending this afternoon Pro-forma has been paid <\/p>

19\/11\/2020 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47159","activity_ticket_id":"46195","ticket_reference":"HDT47276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move furniture - FOR THURSDAY 19TH - to move furniture from 52 Shaftesbury to Cooper House.","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/20","activity_end":"2020-11-19 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56538","activity_notes":"To move furniture - FOR THURSDAY 19TH - to move furniture from 52 Shaftesbury to Cooper House.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 14:01 (dan)<\/b>Moved furniture as instructed<\/p>

19\/11\/2020 15:40 (iain)<\/b>Removals.<\/p>

19\/11\/2020 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47160","activity_ticket_id":"46195","ticket_reference":"HDT47276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move furniture - FOR THURSDAY 19TH - to move furniture from 52 Shaftesbury to Cooper House.","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/11\/20","activity_end":"2020-11-19 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56539","activity_notes":"To move furniture - FOR THURSDAY 19TH - to move furniture from 52 Shaftesbury to Cooper House. - WITH IAIN","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 14:01 (dan)<\/b>Moved furniture as instructed<\/p>

19\/11\/2020 15:40 (iain)<\/b>Removals.<\/p>

19\/11\/2020 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47161","activity_ticket_id":"46196","ticket_reference":"HDT47277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks to include maintenance of fresh air unit ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/20","activity_end":"2020-11-16 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56540","activity_notes":"To carry out pre-tenancy checks to include maintenance of fresh air unit ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 15:36 (iain)<\/b>ITC's.<\/p>

18\/11\/2020 10:07 (jane)<\/b>Submitted list to client <\/p>

18\/11\/2020 11:24 (jane)<\/b>Proceeding with list <\/p>

18\/11\/2020 15:51 (iain)<\/b>List of works.<\/p>

26\/11\/2020 09:16 (iain)<\/b>List of works.<\/p>

12\/01\/2021 10:06 (alan)<\/b>Service air handling unit \/extraction unit for flatFan motor found to be extremely noisy due to bearing going on motor. Quote for replacement motor<\/p>

13\/01\/2021 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47162","activity_ticket_id":"46198","ticket_reference":"HDT47279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating or hot water ","ticket_address_1":"Flat 2, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/20","activity_end":"2020-11-16 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56541","activity_notes":"No heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 13:54 (michaelk)<\/b>Boiler was found operational, however pump bearing is running very noisey. Quote to follow.Note; boiler is 14 years old, so I'll quote to upgrade also.<\/p>

16\/11\/2020 13:56 (michaelk)<\/b>Attended site and found boiler out on low pressure. Non-return valve needed removing and clearing of debris. This was preventing us from filling the heating system, left running fully operational. <\/p>

16\/11\/2020 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47163","activity_ticket_id":"46199","ticket_reference":"HDT47280","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/20","activity_end":"2020-11-16 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56542","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 15:50 (iain)<\/b>ITC's.<\/p>

19\/11\/2020 09:47 (jane)<\/b>Submitted list to client <\/p>

20\/11\/2020 10:41 (jane)<\/b>To continue with list and remove items from cupboard<\/p>

27\/11\/2020 15:49 (iain)<\/b>List of works.<\/p>

30\/11\/2020 12:50 (dan)<\/b>Removed and rescaled shower cartridges, repaired hand held controls, unblocked basin<\/p>

30\/11\/2020 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47164","activity_ticket_id":"45904","ticket_reference":"HDT46985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT46859 Follow-Up -roof leaks - FOR WEDNESDAY 25TJ NOVEMBER, TENANT WILL GIVE ACCESS BETWEEN 8:30 AND 9AM ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/11\/20","activity_end":"2020-11-25 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56543","activity_notes":"For Wednesday 25th November, tenant will give access between 8:30 and 9am, to carry out repairs to rectify roof leaks - Danny will be attending with you ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 09:04 (roy)<\/b>Lifted decking to expose outlets.Cleared debris underneath. But leak coming from up high on lead work. NTR with tall steps to inspect.Quote will be required for 2 potential leaks. Damp by door (rotten) Rotten timber on wall Photos sent to office with details<\/p>

25\/11\/2020 14:38 (iain)<\/b>Roof works.<\/p>

25\/11\/2020 15:32 (dan)<\/b>Leak investigation\/roof works<\/p>

25\/11\/2020 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47165","activity_ticket_id":"45904","ticket_reference":"HDT46985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT46859 Follow-Up -roof leaks - FOR WEDNESDAY 25TJ NOVEMBER, TENANT WILL GIVE ACCESS BETWEEN 8:30 AND 9AM ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/11\/20","activity_end":"2020-11-25 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56544","activity_notes":"For Wednesday 25th November, tenant will give access between 8:30 and 9am, roof repairs with Iain ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2020 09:04 (roy)<\/b>Lifted decking to expose outlets.Cleared debris underneath. But leak coming from up high on lead work. NTR with tall steps to inspect.Quote will be required for 2 potential leaks. Damp by door (rotten) Rotten timber on wall Photos sent to office with details<\/p>

25\/11\/2020 14:38 (iain)<\/b>Roof works.<\/p>

25\/11\/2020 15:32 (dan)<\/b>Leak investigation\/roof works<\/p>

25\/11\/2020 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47166","activity_ticket_id":"46200","ticket_reference":"HDT47281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Top up on electric meter ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/20","activity_end":"2020-11-16 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56545","activity_notes":"Please raise a work order for Reddan to carry out pre tenancy checks on the 17th Nov.Hi Sandra, please arrange for Alan to purchase electric meters 50 top up. TENANT MOVES IN ON 17TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 13:23 (jane)<\/b>Lilian is ordering a new key. Its gone missing. For the power <\/p>

23\/11\/2020 20:16 (alan)<\/b>Top up electric meter with 50<\/p>

24\/11\/2020 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47167","activity_ticket_id":"46201","ticket_reference":"HDT47282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - tenants moves out on 17th November - new tenant moves in on 27th November ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/20","activity_end":"2020-11-16 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56546","activity_notes":"To carry out ITC checks - tenants moves out on 17th November ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2020 13:53 (jane)<\/b>Submitted list to client <\/p>

17\/11\/2020 14:36 (jane)<\/b>please proceed. We will first need to get hold of the meter keys before we can test the appliances.Client will confirm on tenant's item later.<\/p>

17\/11\/2020 21:13 (alan)<\/b>End of tenants listUnable to top up meter key due to meter key is missing Lilian ordering new key and will let us know when its in <\/p>

26\/11\/2020 09:13 (iain)<\/b>List of works.<\/p>

26\/11\/2020 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47168","activity_ticket_id":"46202","ticket_reference":"HDT47283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To redecorate areas where water damaged - vacant flat ","ticket_address_1":"Top Flat Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"426","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"426","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/11\/20","activity_end":"2020-11-16 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56547","activity_notes":"To redecorate areas where water damaged - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 16:43 (dean)<\/b>Done 160.00<\/p>

24\/11\/2020 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47169","activity_ticket_id":"46203","ticket_reference":"HDT47284","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/JH\/13864 - Replace toilet and service macerator ","ticket_address_1":"Flat 3","ticket_address_2":"36-71 St Johns Wood HIgh Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW8 7NL","cs_address_1":"Flat 3","cs_id":"385","cs_address_2":"36-71 St Johns Wood HIgh Street ","cs_town":"London ","cs_postcode":"NW8 7NL","ticket_client_site":"385","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/11\/20","activity_end":"2020-11-16 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56548","activity_notes":"Replace toilet and service macerator ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2020 11:50 (jane)<\/b>Attending on Thursday morning, tenant will give access <\/p>

26\/11\/2020 15:21 (dan)<\/b>Completed quoted works to macerator\/toilet<\/p>

26\/11\/2020 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47170","activity_ticket_id":"46185","ticket_reference":"HDT47266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13865 - Replacement flooring - new tenant moving in on 21st November ","ticket_address_1":"Top Floor Flat, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/11\/20","activity_end":"2020-11-16 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56549","activity_notes":"To allow to attend the above site and carry out all necessary protection works.Isolate supplies to toilet, disconnect, remove and set aside for re-use.To uplift defective tiled flooring, cart away and dispose off environmentally friendly.Supply and install new tiles back to area, allow to set, return to site to grout and seal Reinstate toilet, connect and test and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2020 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47171","activity_ticket_id":"46197","ticket_reference":"HDT47278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13611 - 19 Gerrard Street ","ticket_address_1":"19 Gerrard Street - 3rd Floor Office","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/11\/20","activity_end":"2020-11-16 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56550","activity_notes":"Floor refurb","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2021 10:08 (sandra)<\/b>(Placed On Hold) no access <\/p>

22\/06\/2021 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47172","activity_ticket_id":"46204","ticket_reference":"HDT47285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/20","activity_end":"2020-11-16 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56551","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 15:51 (iain)<\/b>ITC's.<\/p>

19\/11\/2020 09:39 (jane)<\/b>Submitted list to client <\/p>

19\/11\/2020 11:37 (jane)<\/b>Proceeding with list <\/p>

23\/11\/2020 09:18 (alan)<\/b>List of works <\/p>

23\/11\/2020 11:26 (sandra)<\/b>electrical items finished <\/p>

07\/12\/2020 14:09 (iain)<\/b>List of works.<\/p>

09\/12\/2020 08:05 (dan)<\/b>Quote for new bath screen<\/p>

13\/12\/2020 19:21 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47173","activity_ticket_id":"46205","ticket_reference":"HDT47286","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Buzzing distribution board - FOR 2PM TODAY TENANT HOME ","ticket_address_1":"Flat 4, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/20","activity_end":"2020-11-17 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56552","activity_notes":"Buzzing distribution board - FOR 2PM TODAY TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 21:06 (alan)<\/b>Check fuse box, tighten all connections in distribution board and replace MCB for heater <\/p>

18\/11\/2020 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47174","activity_ticket_id":"45088","ticket_reference":"HDT46169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair service gate ","ticket_address_1":"Newport Sandringham ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/20","activity_end":"2020-11-17 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56553","activity_notes":"To fix service yard side gate bottom hinge and to re drill and fit better fitting bolts and rawl plug to gate fixing. ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2020 09:21 (jane)<\/b>Security hinge on order<\/p>

30\/07\/2020 12:15 (jane)<\/b>New hinge inspected in stock 5th or 6th August <\/p>

03\/09\/2020 13:08 (sandra )<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47175","activity_ticket_id":"45917","ticket_reference":"HDT46998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"284","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"284","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/20","activity_end":"2020-11-17 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56554","activity_notes":"To carry out a list of inter-tenancy checks to the property, to complete list and works ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2020 14:36 (alan)<\/b>End of tenancy list<\/p>

19\/10\/2020 15:55 (travis)<\/b>Pre tenancy works.<\/p>

21\/10\/2020 14:39 (alan)<\/b>List of works <\/p>

21\/10\/2020 14:51 (sandra)<\/b>(Ticket Closed)<\/p>

23\/10\/2020 14:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/10\/2020 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47176","activity_ticket_id":"46206","ticket_reference":"HDT47287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main entrance - to repair door closer ","ticket_address_1":"19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19 Charlotte Street ","cs_id":"446","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"446","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/20","activity_end":"2020-11-17 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56555","activity_notes":"Main entrance - to repair door closer ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 09:23 (roy)<\/b>Replaced hingeEase and adjusted door closure<\/p>

18\/11\/2020 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47177","activity_ticket_id":"46201","ticket_reference":"HDT47282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - tenants moves out on 17th November - new tenant moves in on 27th November ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/20","activity_end":"2020-11-17 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56556","activity_notes":"To carry out ITC checks - tenants moves out on 17th November ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 13:53 (jane)<\/b>Submitted list to client <\/p>

17\/11\/2020 14:36 (jane)<\/b>please proceed. We will first need to get hold of the meter keys before we can test the appliances.Client will confirm on tenant's item later.<\/p>

17\/11\/2020 21:13 (alan)<\/b>End of tenants listUnable to top up meter key due to meter key is missing Lilian ordering new key and will let us know when its in <\/p>

26\/11\/2020 09:13 (iain)<\/b>List of works.<\/p>

26\/11\/2020 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47178","activity_ticket_id":"46201","ticket_reference":"HDT47282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - tenants moves out on 17th November - new tenant moves in on 27th November ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/20","activity_end":"2020-11-17 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56557","activity_notes":"To continue with list ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 13:53 (jane)<\/b>Submitted list to client <\/p>

17\/11\/2020 14:36 (jane)<\/b>please proceed. We will first need to get hold of the meter keys before we can test the appliances.Client will confirm on tenant's item later.<\/p>

17\/11\/2020 21:13 (alan)<\/b>End of tenants listUnable to top up meter key due to meter key is missing Lilian ordering new key and will let us know when its in <\/p>

26\/11\/2020 09:13 (iain)<\/b>List of works.<\/p>

26\/11\/2020 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47179","activity_ticket_id":"46207","ticket_reference":"HDT47288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak into property - Leak could be coming from The Club, 13 GS","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/11\/20","activity_end":"2020-11-17 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56558","activity_notes":"To investigate leak into property - Leak could be coming from The Club, 13 GS","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 16:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47180","activity_ticket_id":"45835","ticket_reference":"HDT46916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via keys ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/20","activity_end":"2020-11-17 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56559","activity_notes":"1x faulty dimmer lights in Kitchen \/living room Job ticket for your records ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2020 09:30 (roy)<\/b>Replaced dimmer module Refixed towel holder Refixed thermostatic valve Refixed blind cords<\/p>

09\/10\/2020 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

09\/10\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 14:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2020 16:19 (roy)<\/b>Many additional problems Lillian said add anything to listBroken blinds (ok on friday) Cabinet door broken. Exchanged from flat 4 Push button on toilet broken. Needs new Faulty extractor cooker hood <\/p>

19\/10\/2020 17:46 (roy)<\/b>Replaced push button in toilet.Resilicone marble top (two colours)<\/p>

20\/10\/2020 10:36 (sandra)<\/b>awaiting appliance engineer <\/p>

20\/10\/2020 11:24 (sandra)<\/b>appliance engineer to attend on Friday 10 - 2pm awaiting confirmation on access <\/p>

23\/10\/2020 14:49 (sandra)<\/b>soft close toilet seat to be fitted on Monday <\/p>

26\/10\/2020 14:03 (sandra)<\/b>The Cooker Hood at Flat 5, 1-3 Horse & Dolphin Yard, London, Greater London, W1D 5AZ was tested.During the test there were no faulty components found. You may consider sending a builder\/kitchen fitter to inspect the installation.<\/p>

26\/10\/2020 16:04 (sandra)<\/b>soft close toilet seat supplied and fitted <\/p>

27\/10\/2020 08:07 (dan)<\/b>Replaced toilet seat<\/p>

27\/10\/2020 08:25 (dan)<\/b>New seat required<\/p>

27\/10\/2020 11:02 (sandra)<\/b>extractor tested and working <\/p>

17\/11\/2020 21:07 (alan)<\/b>Help Roy<\/p>

18\/11\/2020 14:55 (roy)<\/b>Replaced faulty dimmer module.With Alan<\/p>

18\/11\/2020 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47181","activity_ticket_id":"45835","ticket_reference":"HDT46916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - Access via keys ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/20","activity_end":"2020-11-17 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56560","activity_notes":"To decorate around light switch ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2020 09:30 (roy)<\/b>Replaced dimmer module Refixed towel holder Refixed thermostatic valve Refixed blind cords<\/p>

09\/10\/2020 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

09\/10\/2020 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2020 14:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2020 16:19 (roy)<\/b>Many additional problems Lillian said add anything to listBroken blinds (ok on friday) Cabinet door broken. Exchanged from flat 4 Push button on toilet broken. Needs new Faulty extractor cooker hood <\/p>

19\/10\/2020 17:46 (roy)<\/b>Replaced push button in toilet.Resilicone marble top (two colours)<\/p>

20\/10\/2020 10:36 (sandra)<\/b>awaiting appliance engineer <\/p>

20\/10\/2020 11:24 (sandra)<\/b>appliance engineer to attend on Friday 10 - 2pm awaiting confirmation on access <\/p>

23\/10\/2020 14:49 (sandra)<\/b>soft close toilet seat to be fitted on Monday <\/p>

26\/10\/2020 14:03 (sandra)<\/b>The Cooker Hood at Flat 5, 1-3 Horse & Dolphin Yard, London, Greater London, W1D 5AZ was tested.During the test there were no faulty components found. You may consider sending a builder\/kitchen fitter to inspect the installation.<\/p>

26\/10\/2020 16:04 (sandra)<\/b>soft close toilet seat supplied and fitted <\/p>

27\/10\/2020 08:07 (dan)<\/b>Replaced toilet seat<\/p>

27\/10\/2020 08:25 (dan)<\/b>New seat required<\/p>

27\/10\/2020 11:02 (sandra)<\/b>extractor tested and working <\/p>

17\/11\/2020 21:07 (alan)<\/b>Help Roy<\/p>

18\/11\/2020 14:55 (roy)<\/b>Replaced faulty dimmer module.With Alan<\/p>

18\/11\/2020 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47182","activity_ticket_id":"46090","ticket_reference":"HDT47171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/20","activity_end":"2020-11-17 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56561","activity_notes":"1.It seems that the water can't come out through the showerhead attached to the ceiling;","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2020 13:21 (dan)<\/b>Repaired handheld shower, extractor fan and adjusted temp controls, new large fixed shower head required - access will need to be made in plasterboard ceiling for access to shower head pipework<\/p>

03\/11\/2020 12:07 (dan)<\/b>Taps repair<\/p>

03\/11\/2020 12:10 (sandra)<\/b>note below is for Flat 2.1 not this one <\/p>

05\/01\/2021 16:20 (sandra)<\/b>emailed for access <\/p>

06\/01\/2021 13:13 (sandra)<\/b>on hold until end of January <\/p>

13\/01\/2021 09:16 (sandra)<\/b>(Placed On Hold) until after lockdown <\/p>

13\/01\/2021 11:11 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:11 (korweb)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47183","activity_ticket_id":"46208","ticket_reference":"HDT47289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13870 - Redecoration works SI-1449-31607.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/11\/20","activity_end":"2020-11-18 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56562","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 10:42 (dean)<\/b>Done 255.00<\/p>

15\/12\/2020 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47184","activity_ticket_id":"46210","ticket_reference":"HDT47291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test - VACANT FLAT - to be done this week","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/20","activity_end":"2020-11-18 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56563","activity_notes":"PAT test - VACANT FLAT - to be done this week","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2020 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47185","activity_ticket_id":"46160","ticket_reference":"HDT47241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter reads - FOR 16th November ","ticket_address_1":"Flat 7, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/20","activity_end":"2020-11-18 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56564","activity_notes":"Continue with list ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 14:55 (jane)<\/b>Submitted list to client <\/p>

16\/11\/2020 15:20 (iain)<\/b>ITC's.<\/p>

18\/11\/2020 09:37 (jane)<\/b>Continue with list <\/p>

18\/11\/2020 15:53 (iain)<\/b>List of works<\/p>

18\/11\/2020 15:53 (iain)<\/b>List of works<\/p>

19\/11\/2020 15:41 (iain)<\/b>List of works.<\/p>

20\/11\/2020 09:36 (iain)<\/b>List of works.<\/p>

25\/11\/2020 14:06 (alan)<\/b>List of works <\/p>

25\/11\/2020 14:24 (jane)<\/b>(Ticket Closed)<\/p>

10\/12\/2020 15:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2020 15:49 (dan)<\/b>Drained water supply, isolated power supply to boiler etc.<\/p>

10\/12\/2020 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47186","activity_ticket_id":"46211","ticket_reference":"HDT47292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire alarm in living room making a beeping noise, high level - tenant home ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/20","activity_end":"2020-11-18 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56565","activity_notes":"Fire alarm in living room making a beeping noise - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 14:26 (alan)<\/b>Roy replace batteries in high-level smoke alarms<\/p>

18\/11\/2020 14:54 (roy)<\/b>With Alan replaced batteries<\/p>

18\/11\/2020 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47187","activity_ticket_id":"46212","ticket_reference":"HDT47293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13875 - Replacement kitchen tap ","ticket_address_1":"Flat 4, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"421","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"421","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/11\/20","activity_end":"2020-11-18 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56566","activity_notes":"Replacement kitchen tap - I will order ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 09:56 (jane)<\/b>Tap on order <\/p>

19\/11\/2020 14:02 (dan)<\/b>Replaced tap<\/p>

19\/11\/2020 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47188","activity_ticket_id":"46213","ticket_reference":"HDT47294","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13873 - Redecoration works ","ticket_address_1":"Flat 4, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/11\/20","activity_end":"2020-11-18 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56567","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 19:06 (dean)<\/b>Done 340.00<\/p>

20\/11\/2020 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47189","activity_ticket_id":"46214","ticket_reference":"HDT47295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/11\/20","activity_end":"2020-11-18 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56568","activity_notes":"intercom not working ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47190","activity_ticket_id":"46215","ticket_reference":"HDT47296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace manifold seals ","ticket_address_1":"Top Floor Flat, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/20","activity_end":"2020-11-18 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56569","activity_notes":"To replace boiler seals ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 13:01 (michaelk)<\/b>Removed all manifold connections and replaced all o-rings. Left fully operational. 2hrs 95.<\/p>

18\/11\/2020 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47191","activity_ticket_id":"46216","ticket_reference":"HDT47297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Radiator leak - for today ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/20","activity_end":"2020-11-18 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56570","activity_notes":"Radiator leak - for today ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 13:04 (michaelk)<\/b>Drained,cleaned and tightened radiator connections in first bedroom, filled and tested on completion. Checked all other connections throughout flat.<\/p>

18\/11\/2020 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47192","activity_ticket_id":"46217","ticket_reference":"HDT47298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilets not working ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/11\/20","activity_end":"2020-11-18 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56571","activity_notes":"Please raise a work order for Reddan to attend to look at the issues with the toilets below, please check all toilets.SC Internal repairs SCH 1","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 13:41 (dan)<\/b>Unblocked 3rd flr toilet, inspected all flrs, quote to be provided<\/p>

18\/11\/2020 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47193","activity_ticket_id":"46218","ticket_reference":"HDT47299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13877 - Replacement under-counter integrated fridge ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/11\/20","activity_end":"2020-11-18 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56572","activity_notes":"Replacement under-counter integrated fridge ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 09:50 (jane)<\/b>Replacement fridge on Monday 7th December <\/p>

08\/12\/2020 09:10 (jane)<\/b>Friday, 11th of Dec between 10 and 2pm<\/p>

11\/12\/2020 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47194","activity_ticket_id":"46219","ticket_reference":"HDT47300","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of additional maintenance and redecoration works - FOR THURSDAY 19TH - NEW TENANTS MOVE IN ON FRIDAY ","ticket_address_1":"Flat 7. 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/11\/20","activity_end":"2020-11-18 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56573","activity_notes":"List of additional maintenance and redecoration works - FOR THURSDAY 19TH - NEW TENANTS MOVE IN ON FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 15:05 (roy)<\/b>Refixed timber under kitchen sink Refixed blind pelmet<\/p>

19\/11\/2020 19:07 (dean)<\/b>Done 250.00<\/p>

20\/11\/2020 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47195","activity_ticket_id":"46219","ticket_reference":"HDT47300","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of additional maintenance and redecoration works - FOR THURSDAY 19TH - NEW TENANTS MOVE IN ON FRIDAY ","ticket_address_1":"Flat 7. 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/20","activity_end":"2020-11-18 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56574","activity_notes":"List of additional maintenance and redecoration works - FOR THURSDAY 19TH - NEW TENANTS MOVE IN ON FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 15:05 (roy)<\/b>Refixed timber under kitchen sink Refixed blind pelmet<\/p>

19\/11\/2020 19:07 (dean)<\/b>Done 250.00<\/p>

20\/11\/2020 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47196","activity_ticket_id":"46211","ticket_reference":"HDT47292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire alarm in living room making a beeping noise, high level - tenant home ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/20","activity_end":"2020-11-18 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56575","activity_notes":"Fire alarm in living room making a beeping noise - tenant home ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2020 14:26 (alan)<\/b>Roy replace batteries in high-level smoke alarms<\/p>

18\/11\/2020 14:54 (roy)<\/b>With Alan replaced batteries<\/p>

18\/11\/2020 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47197","activity_ticket_id":"46211","ticket_reference":"HDT47292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire alarm in living room making a beeping noise, high level - tenant home ","ticket_address_1":"Flat 2.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/20","activity_end":"2020-11-18 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56576","activity_notes":"Fire alarm in living room making a beeping noise - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 14:26 (alan)<\/b>Roy replace batteries in high-level smoke alarms<\/p>

18\/11\/2020 14:54 (roy)<\/b>With Alan replaced batteries<\/p>

18\/11\/2020 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47198","activity_ticket_id":"46220","ticket_reference":"HDT47301","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":" The lady has reported that dirty water is getting into her taps and washing machine - resident home for access ","ticket_address_1":"Flat 7, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"450","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"450","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/11\/20","activity_end":"2020-11-18 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56577","activity_notes":" The lady has reported that dirty water is getting into her taps and washing machine - resident home for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 14:57 (dan)<\/b>Unable to carry out waste pipe cleaning, water to building isolate while boiler works are being carried out, to re attend Thursday pm<\/p>

19\/11\/2020 14:24 (dan)<\/b>Mechanically cleaned waste pipes to clear blockage<\/p>

19\/11\/2020 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47199","activity_ticket_id":"46221","ticket_reference":"HDT47302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13879 - Repairs to toilets x 7no toilets @\u00c3\u201a\u00c2\u00a3165.00 per toilet ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/11\/20","activity_end":"2020-11-18 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56578","activity_notes":"Repairs to toilets x 7No ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 09:34 (jane)<\/b>Parts on order - 2-3 days <\/p>

24\/11\/2020 15:25 (dan)<\/b>Replaced flush valves<\/p>

30\/11\/2020 10:09 (dan)<\/b>Completed quoted works to toilet cisterns<\/p>

30\/11\/2020 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47200","activity_ticket_id":"46222","ticket_reference":"HDT47303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blown lamps in the common parts ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/20","activity_end":"2020-11-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56579","activity_notes":"Blown lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 09:20 (alan)<\/b>Replace blown lamps <\/p>

23\/11\/2020 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47201","activity_ticket_id":"46194","ticket_reference":"HDT47275","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"MDR\/JH\/13867 - Reglazng works ","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"431","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LD","ticket_client_site":"431","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"19\/11\/20","activity_end":"2020-11-19 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56580","activity_notes":"Relazing works ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2020 10:31 (jane)<\/b>Glaziers attending this afternoon Pro-forma has been paid <\/p>

19\/11\/2020 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47202","activity_ticket_id":"46223","ticket_reference":"HDT47304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13880 - Redecoration works ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/11\/20","activity_end":"2020-11-19 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56581","activity_notes":"Redecoration works new tenant moves in on 27th November ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 16:42 (dean)<\/b>Done 320.00<\/p>

24\/11\/2020 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47203","activity_ticket_id":"46072","ticket_reference":"HDT47153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13792 - Electrical works ","ticket_address_1":"8 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N","cs_address_1":"Unit 8","cs_id":"272","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"272","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56582","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2020 16:29 (roy)<\/b>Run cable with Alan<\/p>

19\/11\/2020 07:27 (alan)<\/b>Quoted works <\/p>

19\/11\/2020 12:27 (roy)<\/b>Assist Alan running cable<\/p>

19\/11\/2020 12:28 (roy)<\/b>Assist Alan running vable<\/p>

23\/11\/2020 07:48 (alan)<\/b>Quoted works <\/p>

23\/11\/2020 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47204","activity_ticket_id":"46224","ticket_reference":"HDT47305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13876 - Redecoration works ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/11\/20","activity_end":"2020-11-19 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56583","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2020 09:15 (dean)<\/b>Done 180.00<\/p>

24\/11\/2020 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47205","activity_ticket_id":"46225","ticket_reference":"HDT47306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flush not working on cistern ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/11\/20","activity_end":"2020-11-19 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56584","activity_notes":"Flush not working on cistern ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 14:25 (dan)<\/b>New cistern spares to be fitted Friday 11am<\/p>

24\/11\/2020 15:24 (dan)<\/b>Removed panels, replaced cistern components<\/p>

24\/11\/2020 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47206","activity_ticket_id":"46204","ticket_reference":"HDT47285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/20","activity_end":"2020-11-19 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56585","activity_notes":"To carry out electrical items as to list ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 15:51 (iain)<\/b>ITC's.<\/p>

19\/11\/2020 09:39 (jane)<\/b>Submitted list to client <\/p>

19\/11\/2020 11:37 (jane)<\/b>Proceeding with list <\/p>

23\/11\/2020 09:18 (alan)<\/b>List of works <\/p>

23\/11\/2020 11:26 (sandra)<\/b>electrical items finished <\/p>

07\/12\/2020 14:09 (iain)<\/b>List of works.<\/p>

09\/12\/2020 08:05 (dan)<\/b>Quote for new bath screen<\/p>

13\/12\/2020 19:21 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47207","activity_ticket_id":"46226","ticket_reference":"HDT47307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door not opening or closing - tenant home ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/20","activity_end":"2020-11-19 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56586","activity_notes":"Door not opening or closing - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 15:03 (roy)<\/b>Assisted Ian opening door<\/p>

19\/11\/2020 15:41 (iain)<\/b>Door jammed.<\/p>

19\/11\/2020 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47208","activity_ticket_id":"46227","ticket_reference":"HDT47308","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56587","activity_notes":"To carry out PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2020 18:21 (roy)<\/b>Pat test appliances<\/p>

30\/11\/2020 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47209","activity_ticket_id":"46228","ticket_reference":"HDT47309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56588","activity_notes":"To carry out PAT testing ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2020 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47210","activity_ticket_id":"46229","ticket_reference":"HDT47310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing ","ticket_address_1":"Flat 2, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56589","activity_notes":"To carry out PAT testing ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2020 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47211","activity_ticket_id":"46230","ticket_reference":"HDT47311","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56590","activity_notes":"To carry out PAT testing ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2020 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47212","activity_ticket_id":"46231","ticket_reference":"HDT47312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - New tenant moves in in on 4th December ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/20","activity_end":"2020-11-19 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56591","activity_notes":"To carry out ITC checks - New tenant moves in in on 4th December ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2020 13:48 (jane)<\/b>Submitted list to client <\/p>

20\/11\/2020 15:09 (jane)<\/b>Proceeding with list <\/p>

20\/11\/2020 15:37 (iain)<\/b>ITC's.<\/p>

25\/11\/2020 14:01 (alan)<\/b>List of works <\/p>

01\/12\/2020 14:35 (iain)<\/b>List of works.<\/p>

01\/12\/2020 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47213","activity_ticket_id":"46226","ticket_reference":"HDT47307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door not opening or closing - tenant home ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56592","activity_notes":"Door not opening or closing - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 15:03 (roy)<\/b>Assisted Ian opening door<\/p>

19\/11\/2020 15:41 (iain)<\/b>Door jammed.<\/p>

19\/11\/2020 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47214","activity_ticket_id":"46232","ticket_reference":"HDT47313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove glass, exercise matt and make safe loose TV aerials ","ticket_address_1":"10 Irving Street and 7\/9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Irving Street and 7\/9 Charing Cross Road ","cs_id":"454","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"454","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56593","activity_notes":"The ladder code is 7979 and the Roof hatch code is 2725. They will need to collect the front door key from our officeTo remove glass, exercise matt and make safe loose TV aerials ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 08:38 (roy)<\/b>Removed items on roof but pole holding aerial has snapped in half.2nd one the bolts have pulled out of brickwork and left large holes Need new pole and 2nd person to assist<\/p>

11\/01\/2021 15:17 (travis)<\/b>Roof aerial fitting.<\/p>

11\/01\/2021 15:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47215","activity_ticket_id":"46233","ticket_reference":"HDT47314","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing ","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"243","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"243","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56594","activity_notes":"To carry out PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2020 18:22 (roy)<\/b>Pat test all appliances<\/p>

30\/11\/2020 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47216","activity_ticket_id":"46234","ticket_reference":"HDT47315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56595","activity_notes":"To carry out PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 16:28 (roy)<\/b>Pat test all appliances<\/p>

26\/11\/2020 17:54 (roy)<\/b>Pat test all appliances<\/p>

27\/11\/2020 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47217","activity_ticket_id":"46235","ticket_reference":"HDT47316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56596","activity_notes":"To carry out PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 16:29 (roy)<\/b>Pat test all appliances<\/p>

26\/11\/2020 18:01 (roy)<\/b>Pat test all appliances <\/p>

27\/11\/2020 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47218","activity_ticket_id":"46236","ticket_reference":"HDT47317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56597","activity_notes":"To carry out PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 16:30 (roy)<\/b>Pat test all appliances<\/p>

27\/11\/2020 13:58 (roy)<\/b>Pat test all appliances<\/p>

27\/11\/2020 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47219","activity_ticket_id":"46237","ticket_reference":"HDT47318","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To ascertain the location of the stop-cocks in the vacant unit and identify any potential link to water heaters located at pavement level to prevent flooding in the unit in the event of these being turned on - ASAP ","ticket_address_1":"Cafe Rouge, 34 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Wellington Street ","cs_id":"455","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"455","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56598","activity_notes":"To ascertain the location of the stop-cocks in the vacant unit and identify any potential link to water heaters located at pavement level to prevent flooding in the unit in the event of these being turned on - ASAP ","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2020 11:04 (jane)<\/b>I've attended the above site, located isolation which I think feeds the six flats above.There's a plantroom in the basement which is completely stacked out with furniture etc, which I think has the isolation for the restaurant. This definitely has the water heating and boiler equipment.We would need to get clear access to inspect further. <\/p>

05\/01\/2021 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47220","activity_ticket_id":"46238","ticket_reference":"HDT47319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13878 - Window repairs - FOR JANUARY 2021","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/02\/21","activity_end":"2021-02-02 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56599","activity_notes":"Window repairs Are we able to get into this site on Tuesday 02\/02\/2021 starting work at 8-8.30am.","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2020 11:28 (jane)<\/b>Requested access for Tuesday 8th December <\/p>

05\/01\/2021 09:53 (sandra)<\/b>delayed until end of January due to Lockdown <\/p>

15\/01\/2021 11:12 (sandra)<\/b>(Placed On Hold) until end of January <\/p>

26\/01\/2021 10:38 (sandra)<\/b>(Removed from on-hold)<\/p>

10\/02\/2021 14:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47221","activity_ticket_id":"46239","ticket_reference":"HDT47320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13882 - Radiator repairs ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"456","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"456","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/20","activity_end":"2020-11-19 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56600","activity_notes":"Radiator repairs ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 10:21 (sandra)<\/b>parts on order <\/p>

01\/12\/2020 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47222","activity_ticket_id":"46240","ticket_reference":"HDT47321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56601","activity_notes":" No hot water ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 16:11 (roy)<\/b>Repressured boiler.0.04 bar Left working but may need Michael to check it out tomorrow if pressure drops again.Found no leaks<\/p>

19\/11\/2020 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47223","activity_ticket_id":"46241","ticket_reference":"HDT47322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door lock is not working ","ticket_address_1":"32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Wellington Street ","cs_id":"396","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"396","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/20","activity_end":"2020-11-19 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56602","activity_notes":"Front door lock is not working ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2020 16:15 (roy)<\/b>Ease and adjusted cylinder and lock and it is working better.BUT.......New lock is required and foxes and Courts are closed. Not sure if and where to purchase it<\/p>

19\/11\/2020 16:27 (jane)<\/b>Sourcing new lock <\/p>

10\/12\/2020 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47224","activity_ticket_id":"45467","ticket_reference":"HDT46548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - asap - works to be completed by 1st December ","ticket_address_1":"FLAT 2","ticket_address_2":"39 KING Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/11\/20","activity_end":"2020-11-20 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56603","activity_notes":"To carry out pre-tenancy works - to be completed by 1st December ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 09:37 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

10\/09\/2020 13:15 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:13 (jane)<\/b>(Removed from on-hold)<\/p>

23\/11\/2020 10:16 (dan)<\/b>Pre tenancy works<\/p>

26\/11\/2020 15:23 (dan)<\/b>Pre tenancy works <\/p>

27\/11\/2020 13:45 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:09 (alan)<\/b>List of works <\/p>

30\/11\/2020 10:11 (dan)<\/b>Pretenancy works <\/p>

02\/12\/2020 13:35 (dan)<\/b>Replaced towel rail element<\/p>

02\/12\/2020 18:27 (dean)<\/b>Done 140.00<\/p>

03\/12\/2020 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47225","activity_ticket_id":"45467","ticket_reference":"HDT46548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - asap - works to be completed by 1st December ","ticket_address_1":"FLAT 2","ticket_address_2":"39 KING Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/11\/20","activity_end":"2020-11-20 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56604","activity_notes":"To carry out pre-tenancy works - to be completed by 1st December ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 09:37 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

10\/09\/2020 13:15 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:13 (jane)<\/b>(Removed from on-hold)<\/p>

23\/11\/2020 10:16 (dan)<\/b>Pre tenancy works<\/p>

26\/11\/2020 15:23 (dan)<\/b>Pre tenancy works <\/p>

27\/11\/2020 13:45 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:09 (alan)<\/b>List of works <\/p>

30\/11\/2020 10:11 (dan)<\/b>Pretenancy works <\/p>

02\/12\/2020 13:35 (dan)<\/b>Replaced towel rail element<\/p>

02\/12\/2020 18:27 (dean)<\/b>Done 140.00<\/p>

03\/12\/2020 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47226","activity_ticket_id":"45467","ticket_reference":"HDT46548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - asap - works to be completed by 1st December ","ticket_address_1":"FLAT 2","ticket_address_2":"39 KING Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/20","activity_end":"2020-11-20 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56605","activity_notes":"To carry out pre-tenancy works - to be completed by 1st December ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 09:37 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

10\/09\/2020 13:15 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:13 (jane)<\/b>(Removed from on-hold)<\/p>

23\/11\/2020 10:16 (dan)<\/b>Pre tenancy works<\/p>

26\/11\/2020 15:23 (dan)<\/b>Pre tenancy works <\/p>

27\/11\/2020 13:45 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:09 (alan)<\/b>List of works <\/p>

30\/11\/2020 10:11 (dan)<\/b>Pretenancy works <\/p>

02\/12\/2020 13:35 (dan)<\/b>Replaced towel rail element<\/p>

02\/12\/2020 18:27 (dean)<\/b>Done 140.00<\/p>

03\/12\/2020 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47227","activity_ticket_id":"45467","ticket_reference":"HDT46548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - asap - works to be completed by 1st December ","ticket_address_1":"FLAT 2","ticket_address_2":"39 KING Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56606","activity_notes":"To carry out pre-tenancy works - to be completed by 1st December ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2020 09:37 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

10\/09\/2020 13:15 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:13 (jane)<\/b>(Removed from on-hold)<\/p>

23\/11\/2020 10:16 (dan)<\/b>Pre tenancy works<\/p>

26\/11\/2020 15:23 (dan)<\/b>Pre tenancy works <\/p>

27\/11\/2020 13:45 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:09 (alan)<\/b>List of works <\/p>

30\/11\/2020 10:11 (dan)<\/b>Pretenancy works <\/p>

02\/12\/2020 13:35 (dan)<\/b>Replaced towel rail element<\/p>

02\/12\/2020 18:27 (dean)<\/b>Done 140.00<\/p>

03\/12\/2020 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47228","activity_ticket_id":"46242","ticket_reference":"HDT47323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working and toilet seat needs repairing\/replacing ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/11\/20","activity_end":"2020-11-20 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56607","activity_notes":"Washing machine not working and toilet seat needs repairing\/replacing ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2020 15:03 (jane)<\/b>Attending on Tuesday 24th in the afternoon, tenant will be home <\/p>

25\/11\/2020 12:51 (roy)<\/b>Refixed toilet seat<\/p>

30\/11\/2020 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47229","activity_ticket_id":"46242","ticket_reference":"HDT47323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working and toilet seat needs repairing\/replacing ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56608","activity_notes":"Washing machine not working and toilet seat needs repairing\/replacing Roy can you take a look at the toilet seat when you give repair aid access","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2020 15:03 (jane)<\/b>Attending on Tuesday 24th in the afternoon, tenant will be home <\/p>

25\/11\/2020 12:51 (roy)<\/b>Refixed toilet seat<\/p>

30\/11\/2020 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47230","activity_ticket_id":"46243","ticket_reference":"HDT47324","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"460","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"460","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56609","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:10 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:38 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:16 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47231","activity_ticket_id":"46244","ticket_reference":"HDT47325","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 2, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"461","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"461","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56610","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:11 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:39 (iain)<\/b>List of works.<\/p>

27\/11\/2020 13:40 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:16 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47232","activity_ticket_id":"46245","ticket_reference":"HDT47326","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 3, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"462","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"462","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56611","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:11 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:41 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:17 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47233","activity_ticket_id":"46246","ticket_reference":"HDT47327","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 4, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"463","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"463","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56612","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:12 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:42 (iain)<\/b>List of works.<\/p>

27\/11\/2020 13:43 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:17 (alan)<\/b>List of works <\/p>

01\/12\/2020 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47234","activity_ticket_id":"46247","ticket_reference":"HDT47328","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 5, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"464","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"464","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56613","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:12 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:44 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:18 (alan)<\/b>List of works <\/p>

30\/11\/2020 07:22 (alan)<\/b>List of works <\/p>

13\/12\/2020 18:51 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47235","activity_ticket_id":"46248","ticket_reference":"HDT47329","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"465","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"465","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56614","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:13 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:19 (alan)<\/b>List of works <\/p>

01\/12\/2020 09:50 (iain)<\/b>List of works.<\/p>

01\/12\/2020 09:50 (iain)<\/b>List of works.<\/p>

03\/12\/2020 09:26 (alan)<\/b>List of works <\/p>

10\/12\/2020 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47236","activity_ticket_id":"46249","ticket_reference":"HDT47330","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 2, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"466","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"466","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56615","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:13 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:20 (alan)<\/b>List of works <\/p>

01\/12\/2020 09:51 (iain)<\/b>List of works.<\/p>

01\/12\/2020 10:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2020 15:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2020 15:25 (iain)<\/b>List of works.<\/p>

07\/12\/2020 14:07 (iain)<\/b>Replaced fridge drawer.<\/p>

10\/12\/2020 15:13 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2020 15:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 11:18 (dan)<\/b>Replaced iso valve cleaned filters to resolve issue, pressure could be improved further by installing a low pressure compatible mixer tap<\/p>

17\/12\/2020 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47237","activity_ticket_id":"46250","ticket_reference":"HDT47331","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks - keys not available until Thursday 26th November ","ticket_address_1":"Flat 3, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"467","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"467","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56616","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2020 15:24 (iain)<\/b>List of works.<\/p>

09\/12\/2020 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47238","activity_ticket_id":"46251","ticket_reference":"HDT47332","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 4, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"468","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"468","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56617","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:20 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:25 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:45 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2020 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47239","activity_ticket_id":"46252","ticket_reference":"HDT47333","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 5, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"469","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56618","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

03\/12\/2020 09:27 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:26 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47240","activity_ticket_id":"46253","ticket_reference":"HDT47334","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 6, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"470","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"470","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56619","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:23 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:26 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47241","activity_ticket_id":"46254","ticket_reference":"HDT47335","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 7. 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"471","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"471","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56620","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:15 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:24 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:27 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47242","activity_ticket_id":"46256","ticket_reference":"HDT47337","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56621","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 12:56 (roy)<\/b>Pat test all appliances<\/p>

25\/11\/2020 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47243","activity_ticket_id":"46258","ticket_reference":"HDT47339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56622","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 12:56 (roy)<\/b>Pat test all appliances<\/p>

25\/11\/2020 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47244","activity_ticket_id":"46259","ticket_reference":"HDT47340","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56623","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 12:58 (roy)<\/b>Pat test all appliances<\/p>

25\/11\/2020 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47245","activity_ticket_id":"46257","ticket_reference":"HDT47338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56624","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 12:59 (roy)<\/b>Pat test all appliances<\/p>

25\/11\/2020 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47246","activity_ticket_id":"46255","ticket_reference":"HDT47336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56625","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 13:01 (roy)<\/b>Pat test all appliances<\/p>

25\/11\/2020 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47247","activity_ticket_id":"46260","ticket_reference":"HDT47341","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"328","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"328","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56626","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 13:00 (roy)<\/b>Pat test all appliances<\/p>

25\/11\/2020 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47248","activity_ticket_id":"46261","ticket_reference":"HDT47342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"319","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"319","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56627","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 15:36 (roy)<\/b>Pat test all appliances<\/p>

02\/12\/2020 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47249","activity_ticket_id":"46262","ticket_reference":"HDT47343","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56628","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 10:22 (roy)<\/b>Pat test all appliances <\/p>

01\/12\/2020 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47250","activity_ticket_id":"46263","ticket_reference":"HDT47344","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56629","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 15:18 (roy)<\/b>Pat test all appliances<\/p>

02\/12\/2020 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47251","activity_ticket_id":"46264","ticket_reference":"HDT47345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - To be completed by 4th December ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56630","activity_notes":"To carry out PAT testing - To be completed by 4th December ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 21:43 (roy)<\/b>Pat test all appliances.Unfortunately 3 items failed test<\/p>

04\/12\/2020 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47252","activity_ticket_id":"46231","ticket_reference":"HDT47312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - New tenant moves in in on 4th December ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56631","activity_notes":"To carry out ITC checks - New tenant moves in in on 4th December ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2020 13:48 (jane)<\/b>Submitted list to client <\/p>

20\/11\/2020 15:09 (jane)<\/b>Proceeding with list <\/p>

20\/11\/2020 15:37 (iain)<\/b>ITC's.<\/p>

25\/11\/2020 14:01 (alan)<\/b>List of works <\/p>

01\/12\/2020 14:35 (iain)<\/b>List of works.<\/p>

01\/12\/2020 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47253","activity_ticket_id":"46231","ticket_reference":"HDT47312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - New tenant moves in in on 4th December ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/20","activity_end":"2020-11-20 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56632","activity_notes":"To carry out ITC checks - New tenant moves in in on 4th December ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2020 13:48 (jane)<\/b>Submitted list to client <\/p>

20\/11\/2020 15:09 (jane)<\/b>Proceeding with list <\/p>

20\/11\/2020 15:37 (iain)<\/b>ITC's.<\/p>

25\/11\/2020 14:01 (alan)<\/b>List of works <\/p>

01\/12\/2020 14:35 (iain)<\/b>List of works.<\/p>

01\/12\/2020 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47254","activity_ticket_id":"46265","ticket_reference":"HDT47346","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 1 - To replace locks to mailbox","ticket_address_1":"Top Floor Flat, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/20","activity_end":"2020-11-20 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56633","activity_notes":"Flat 1 - To replace locks to mailbox","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 21:16 (roy)<\/b>Access letter box and removed lock.Foxes cutting key for Monday <\/p>

08\/12\/2020 11:00 (roy)<\/b>Replaced lock on letter box.Gave keys to tenant<\/p>

08\/12\/2020 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47255","activity_ticket_id":"46266","ticket_reference":"HDT47347","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming from Penthouse Roof - Access via Greg ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/11\/20","activity_end":"2020-11-20 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56634","activity_notes":"Leak coming from Penthouse Roof - Access via Greg ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2020 15:23 (dan)<\/b>Leak investigation\/lead repairs<\/p>

30\/11\/2020 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47256","activity_ticket_id":"46268","ticket_reference":"HDT47349","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flush not working ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/20","activity_end":"2020-11-23 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56635","activity_notes":"the flush not working on the toilet","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 12:21 (roy)<\/b>Replaced toilet seat<\/p>

26\/11\/2020 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47257","activity_ticket_id":"46268","ticket_reference":"HDT47349","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"flush not working ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/20","activity_end":"2020-11-23 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56636","activity_notes":"the flush not working on the toilet","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2020 12:21 (roy)<\/b>Replaced toilet seat<\/p>

26\/11\/2020 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47258","activity_ticket_id":"46267","ticket_reference":"HDT47348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine not working ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/11\/20","activity_end":"2020-11-23 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56637","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 11:59 (sandra)<\/b>booked for Thursday 26th November between 2 - 6 pm.<\/p>

26\/11\/2020 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47259","activity_ticket_id":"46269","ticket_reference":"HDT47350","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from gutters","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/21","activity_end":"2021-01-22 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56638","activity_notes":"leak from gutters ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2020 11:00 (travis)<\/b>Attended and repaired lead gully from inside of property,left open to check for leaks,once satisfied I will return and box in. Decoration will be required once complete.<\/p>

11\/01\/2021 10:07 (sandra)<\/b>asked for access to complete boxing in <\/p>

20\/01\/2021 14:29 (sandra)<\/b>emailed gregg for access Friday <\/p>

25\/01\/2021 09:00 (travis)<\/b>Boxing in works in toilet,Decoration now required to boxing in and damaged walls ect.Photos via WhatsApp.<\/p>

22\/02\/2021 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47260","activity_ticket_id":"46270","ticket_reference":"HDT47351","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13888 - Redecoration works ","ticket_address_1":"Flat 7, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/20","activity_end":"2020-11-23 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56639","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 18:25 (dean)<\/b>Done 310.00<\/p>

27\/11\/2020 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47261","activity_ticket_id":"46271","ticket_reference":"HDT47352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/11\/20","activity_end":"2020-11-24 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56640","activity_notes":"collect keys tomorrow morning leak into 14 Gerrd access to Ecc Chinatown (13A Gerrard Street)? I am in the office today so the key can be collected from Experimental Worldwide (19 Gerrard Street).Please let me know.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2020 11:06 (travis)<\/b>AAttended and measured out leak in shop to a low level roof area below the air conditioning units to rear of property beneath the steel gantry fire escape.Stephen (mapps),is already getting quotes from roofing companies to replace this area.<\/p>

24\/11\/2020 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47262","activity_ticket_id":"46273","ticket_reference":"HDT47354","ticket_client":"1881","client_name":"Nell of Old Drury","ticket_title":"basin tap needs replacing ","ticket_address_1":"29 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Catherine Street","cs_id":"473","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"473","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/20","activity_end":"2020-11-23 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56641","activity_notes":"basin tap needs replacing ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47263","activity_ticket_id":"46274","ticket_reference":"HDT47355","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing ","ticket_address_1":"Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/20","activity_end":"2020-11-23 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56642","activity_notes":"CANCELLED Please raise a separate work order for Reddan to check the front door not closing properly,SC Internal repairs sch 2","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 12:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47264","activity_ticket_id":"46275","ticket_reference":"HDT47356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13887 - Redecoration works ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/20","activity_end":"2020-11-23 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56643","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 18:27 (dean)<\/b>Done 290.00<\/p>

03\/12\/2020 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47265","activity_ticket_id":"46276","ticket_reference":"HDT47357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine loud","ticket_address_1":"Flat 1","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 1","cs_id":"474","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"474","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/11\/20","activity_end":"2020-11-23 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56644","activity_notes":"drum is noisy ","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2020 08:53 (jane)<\/b>Tenant home for access on Thursday afternoon <\/p>

01\/12\/2020 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47266","activity_ticket_id":"46277","ticket_reference":"HDT47358","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/13891 - key safe ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/20","activity_end":"2020-11-23 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56645","activity_notes":"key safe supplied and fitted ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 09:42 (travis)<\/b>Collect and fit key safe to exterior basement wall.,code 1002.<\/p>

25\/11\/2020 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47267","activity_ticket_id":"46278","ticket_reference":"HDT47359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and PAT test ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/20","activity_end":"2020-11-23 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56646","activity_notes":"Gas Safety Inspection and PAT test PO NUMBER : VP12143-11collect keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 12:22 (roy)<\/b>Pat and smoke test<\/p>

26\/11\/2020 13:51 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2020 19:44 (michaelk)<\/b>Completed.<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47268","activity_ticket_id":"46278","ticket_reference":"HDT47359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and PAT test ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/20","activity_end":"2020-11-23 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56647","activity_notes":"Gas Safety Inspection and PAT test PO NUMBER : VP12143-11collect keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 12:22 (roy)<\/b>Pat and smoke test<\/p>

26\/11\/2020 13:51 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2020 19:44 (michaelk)<\/b>Completed.<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47269","activity_ticket_id":"46279","ticket_reference":"HDT47360","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rehang fire extinguisher","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/20","activity_end":"2020-11-23 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56648","activity_notes":"rehang fire extinguisher","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2020 12:14 (travis)<\/b>Supplied and fitted co2,Extinguisher bracket to wall and put extinguisher on bracket.<\/p>

24\/11\/2020 12:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47270","activity_ticket_id":"46280","ticket_reference":"HDT47361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"rehang fire extinguisher bracket ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Charlotte Street ","cs_id":"475","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"475","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/20","activity_end":"2020-11-23 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56649","activity_notes":"Please raise a work order for Reddan to attend and re hang a couple of fire extinguisher brackets here.General Internal Maintenance schedule 2","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2020 13:28 (travis)<\/b>Fitted X2 extinguisher bracket's and tightened up loose brackets in the common area.<\/p>

24\/11\/2020 14:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47271","activity_ticket_id":"46281","ticket_reference":"HDT47362","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to beeping smoke alarm ","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/11\/20","activity_end":"2020-11-24 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56650","activity_notes":"To attend to beeping smoke alarm ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2020 15:32 (roy)<\/b>Replaced 1 x 12v battery<\/p>

24\/11\/2020 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47272","activity_ticket_id":"46282","ticket_reference":"HDT47363","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate gas smell in Common parts","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56651","activity_notes":"Investigate gas smell in Common parts","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47273","activity_ticket_id":"46283","ticket_reference":"HDT47364","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked kitchen sink plus radiator issue - FOR Thursday 3rd December at 9am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/20","activity_end":"2020-12-03 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56652","activity_notes":"Blocked kitchen sink - FOR Thursday 3rd December at 9am","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:00 (dan)<\/b>Cleaned waste pipes, bled rad and pressurised system<\/p>

03\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47274","activity_ticket_id":"46284","ticket_reference":"HDT47365","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To assess what options we have to block out any light seeping into the Apartment from the common Parts - 3rd December around 4pm when dark ","ticket_address_1":"Flat 3, 38a William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"478","cs_address_2":"38a William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"478","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/20","activity_end":"2020-12-03 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56653","activity_notes":"To assess what options we have to block out any light seeping into the Apartment from the common Parts - 3rd December around 4pm when dark ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 11:20 (travis)<\/b>Attended and found the best option to block out light around door was to install plastic\/rubber draught excluder to outer edge of door to prevent light entering.In white to match door.<\/p>

30\/11\/2020 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47275","activity_ticket_id":"46285","ticket_reference":"HDT47366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13894 - Replacement thermostat","ticket_address_1":"Flat 14, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"208","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56654","activity_notes":"Replacement thermostat ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47276","activity_ticket_id":"46286","ticket_reference":"HDT47367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/20","activity_end":"2020-11-24 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56655","activity_notes":"To replace blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 14:02 (alan)<\/b>Replace 6 blown lamps in common parts <\/p>

25\/11\/2020 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47277","activity_ticket_id":"46287","ticket_reference":"HDT47368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace any blown lamps ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/20","activity_end":"2020-11-24 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56656","activity_notes":"To replace any blown lamps ","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2020 13:59 (alan)<\/b>Replace blown lamp and faulty ballest in light on 1st flooor<\/p>

25\/11\/2020 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47278","activity_ticket_id":"46287","ticket_reference":"HDT47368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace any blown lamps ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/20","activity_end":"2020-11-24 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56657","activity_notes":"To replace any blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 13:59 (alan)<\/b>Replace blown lamp and faulty ballest in light on 1st flooor<\/p>

25\/11\/2020 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47279","activity_ticket_id":"46288","ticket_reference":"HDT47369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace any blown lamps ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56658","activity_notes":"To replace any blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 14:03 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

25\/11\/2020 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47280","activity_ticket_id":"46289","ticket_reference":"HDT47370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace any blown lamps ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56659","activity_notes":"To replace any blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 07:22 (alan)<\/b>Replace blown lamps in common parts <\/p>

25\/11\/2020 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47281","activity_ticket_id":"46243","ticket_reference":"HDT47324","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"460","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"460","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56660","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:10 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:38 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:16 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47282","activity_ticket_id":"46243","ticket_reference":"HDT47324","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"460","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"460","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56661","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:10 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:38 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:16 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47283","activity_ticket_id":"46244","ticket_reference":"HDT47325","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 2, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"461","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"461","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56662","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:11 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:39 (iain)<\/b>List of works.<\/p>

27\/11\/2020 13:40 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:16 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47284","activity_ticket_id":"46244","ticket_reference":"HDT47325","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 2, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"461","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"461","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56663","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:11 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:39 (iain)<\/b>List of works.<\/p>

27\/11\/2020 13:40 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:16 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47285","activity_ticket_id":"46245","ticket_reference":"HDT47326","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 3, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"462","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"462","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56664","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:11 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:41 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:17 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47286","activity_ticket_id":"46245","ticket_reference":"HDT47326","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 3, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"462","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"462","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56665","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:11 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:41 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:17 (alan)<\/b>List of works <\/p>

01\/12\/2020 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47287","activity_ticket_id":"46246","ticket_reference":"HDT47327","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 4, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"463","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"463","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56666","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:12 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:42 (iain)<\/b>List of works.<\/p>

27\/11\/2020 13:43 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:17 (alan)<\/b>List of works <\/p>

01\/12\/2020 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47288","activity_ticket_id":"46246","ticket_reference":"HDT47327","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 4, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"463","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"463","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56667","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:12 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:42 (iain)<\/b>List of works.<\/p>

27\/11\/2020 13:43 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:17 (alan)<\/b>List of works <\/p>

01\/12\/2020 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47289","activity_ticket_id":"46246","ticket_reference":"HDT47327","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 4, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"463","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"463","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56668","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:12 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:42 (iain)<\/b>List of works.<\/p>

27\/11\/2020 13:43 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:17 (alan)<\/b>List of works <\/p>

01\/12\/2020 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47290","activity_ticket_id":"46247","ticket_reference":"HDT47328","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 5, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"464","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"464","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56669","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:12 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:44 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:18 (alan)<\/b>List of works <\/p>

30\/11\/2020 07:22 (alan)<\/b>List of works <\/p>

13\/12\/2020 18:51 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47291","activity_ticket_id":"46247","ticket_reference":"HDT47328","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 5, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"464","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"464","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56670","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:12 (alan)<\/b>End of tenants list <\/p>

27\/11\/2020 13:44 (iain)<\/b>List of works.<\/p>

30\/11\/2020 07:18 (alan)<\/b>List of works <\/p>

30\/11\/2020 07:22 (alan)<\/b>List of works <\/p>

13\/12\/2020 18:51 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47292","activity_ticket_id":"46248","ticket_reference":"HDT47329","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"465","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"465","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56671","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:13 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:19 (alan)<\/b>List of works <\/p>

01\/12\/2020 09:50 (iain)<\/b>List of works.<\/p>

01\/12\/2020 09:50 (iain)<\/b>List of works.<\/p>

03\/12\/2020 09:26 (alan)<\/b>List of works <\/p>

10\/12\/2020 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47293","activity_ticket_id":"46249","ticket_reference":"HDT47330","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 2, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"466","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"466","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56672","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:13 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:20 (alan)<\/b>List of works <\/p>

01\/12\/2020 09:51 (iain)<\/b>List of works.<\/p>

01\/12\/2020 10:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2020 15:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2020 15:25 (iain)<\/b>List of works.<\/p>

07\/12\/2020 14:07 (iain)<\/b>Replaced fridge drawer.<\/p>

10\/12\/2020 15:13 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2020 15:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 11:18 (dan)<\/b>Replaced iso valve cleaned filters to resolve issue, pressure could be improved further by installing a low pressure compatible mixer tap<\/p>

17\/12\/2020 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47294","activity_ticket_id":"46251","ticket_reference":"HDT47332","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 4, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"468","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"468","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56673","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:20 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:25 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:45 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2020 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47295","activity_ticket_id":"46290","ticket_reference":"HDT47371","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"3No of radiators in the flat are cold - FOR THURSDAY AT 9AM ","ticket_address_1":"40 St James Close ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 St James Close ","cs_id":"482","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"482","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56674","activity_notes":"3No of radiators in the flat are cold - FOR THURSDAY AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 19:41 (michaelk)<\/b>Radiators in 2 x bedrooms rectified.Towel rail elements required for 2 x bathrooms.Quote to follow.2 hours 95.<\/p>

27\/11\/2020 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47296","activity_ticket_id":"46291","ticket_reference":"HDT47372","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13895 - To repair damaged wall behind the headboard ","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/11\/20","activity_end":"2020-11-24 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56675","activity_notes":"To repair damaged wall behind the headboard Can this be completed this week please ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 18:24 (dean)<\/b>Done 50.00<\/p>

27\/11\/2020 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47297","activity_ticket_id":"46252","ticket_reference":"HDT47333","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 5, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"469","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"469","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56676","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

03\/12\/2020 09:27 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:26 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47298","activity_ticket_id":"46252","ticket_reference":"HDT47333","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 5, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"469","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"469","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56677","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

03\/12\/2020 09:27 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:26 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47299","activity_ticket_id":"46253","ticket_reference":"HDT47334","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 6, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"470","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"470","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56678","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:23 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:26 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47300","activity_ticket_id":"46253","ticket_reference":"HDT47334","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 6, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"470","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56679","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:23 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:26 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47301","activity_ticket_id":"46254","ticket_reference":"HDT47335","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 7. 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"471","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"471","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/20","activity_end":"2020-11-24 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56680","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:15 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:24 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:27 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47302","activity_ticket_id":"46254","ticket_reference":"HDT47335","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 7. 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"471","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"471","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56681","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:15 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:24 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:27 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47303","activity_ticket_id":"46292","ticket_reference":"HDT47373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Items to be moved for TOMORROW ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/11\/20","activity_end":"2020-11-24 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56682","activity_notes":"For the attached items to be transferred to the little store room just by the staircase.I left the room open. The bicycle and rug and be left where it is now.Can this be done tomorrow please","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 11:09 (roy)<\/b>Placed items into storage Removed items in dishwasher (full) and placed into dishwasherRemoved items on roof, bottles, barbecue items, towels and pouffe <\/p>

25\/11\/2020 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47304","activity_ticket_id":"46293","ticket_reference":"HDT47374","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hot water heating element issue ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"126","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"126","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/20","activity_end":"2020-11-24 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56683","activity_notes":"Hot water heating element issue ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 19:44 (michaelk)<\/b>Attended site to investigate megaflow cylinder. Confirmed correct operation of both elements. Re- programmed immersion timeswitch to suit tenants requirements. 2 hours 95.<\/p>

27\/11\/2020 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47305","activity_ticket_id":"46294","ticket_reference":"HDT47375","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Time-clock not working ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/20","activity_end":"2020-11-24 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56684","activity_notes":"Time-clock not working ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 09:22 (alan)<\/b>Replace faulty time clock to outside building up lights <\/p>

03\/12\/2020 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47306","activity_ticket_id":"46295","ticket_reference":"HDT47376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 x lights not working ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/20","activity_end":"2020-11-24 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56685","activity_notes":"5 x lights not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 07:25 (alan)<\/b>Replace blown outside lights <\/p>

30\/11\/2020 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47307","activity_ticket_id":"45587","ticket_reference":"HDT46668","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13686 - 4 Matthew Parker Street ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/20","activity_end":"2020-11-25 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56686","activity_notes":"To supply and install new signage to main entrance of building and to gates as directed.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2020 14:55 (travis)<\/b>Brass signage fitted,Awaiting x1 brass cctv sign to complete.<\/p>

07\/12\/2020 15:50 (travis)<\/b>Completed job by fitting last brass signs.<\/p>

07\/12\/2020 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47308","activity_ticket_id":"45586","ticket_reference":"HDT46667","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13684 - 4 Matthew Parker Street ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"SW1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/20","activity_end":"2020-11-25 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56687","activity_notes":"To fit double glazed units ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2020 14:58 (travis)<\/b>Glazing mock Georgen windows.<\/p>

17\/12\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47309","activity_ticket_id":"45639","ticket_reference":"HDT46720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out inter-tenancy checks - FOR 28TH SEPTEMBER ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/11\/20","activity_end":"2020-11-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56688","activity_notes":"water damage in the hallway","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2020 13:19 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

29\/09\/2020 13:19 (jane)<\/b>(Placed On Hold) <\/p>

13\/11\/2020 10:51 (sandra)<\/b>(Removed from on-hold)<\/p>

13\/11\/2020 15:06 (travis)<\/b>All works complete, except for new blind which is on order.<\/p>

13\/11\/2020 15:41 (jane)<\/b>Blind gone to quote <\/p>

26\/11\/2020 18:23 (dean)<\/b>Done 170.00<\/p>

30\/11\/2020 07:10 (alan)<\/b>List of works <\/p>

30\/11\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47310","activity_ticket_id":"46297","ticket_reference":"HDT47378","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - For next week, no moving in date yet ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/11\/20","activity_end":"2020-11-25 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56689","activity_notes":"To carry out ITC checks - For next week, no moving in date yet ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 12:23 (iain)<\/b>ITC's.<\/p>

01\/12\/2020 13:18 (jane)<\/b>Submitted list to client for approval <\/p>

01\/12\/2020 13:42 (jane)<\/b>To continue with the list of works <\/p>

08\/12\/2020 15:23 (iain)<\/b>List of works.<\/p>

08\/12\/2020 15:32 (iain)<\/b>List of works.<\/p>

10\/12\/2020 15:04 (iain)<\/b>List of works.<\/p>

10\/12\/2020 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47311","activity_ticket_id":"46298","ticket_reference":"HDT47379","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - no moving in date as yet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"485","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"485","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/11\/20","activity_end":"2020-11-25 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56690","activity_notes":"To carry out ITC checks - no moving in date as yet ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 12:24 (iain)<\/b>ITC's.<\/p>

01\/12\/2020 13:26 (jane)<\/b>Submitted list to client <\/p>

09\/12\/2020 11:36 (jane)<\/b>Continue the list of works <\/p>

10\/12\/2020 14:59 (iain)<\/b>List of works.<\/p>

10\/12\/2020 15:00 (iain)<\/b>List of works.<\/p>

13\/12\/2020 19:01 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47312","activity_ticket_id":"46301","ticket_reference":"HDT47382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat door damaged ","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/20","activity_end":"2020-11-25 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56691","activity_notes":"Flat door damaged ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 12:23 (roy)<\/b>Replaced broken timber.Needs rubbing down and painting<\/p>

10\/12\/2020 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47313","activity_ticket_id":"46302","ticket_reference":"HDT47383","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To make safe and close window ","ticket_address_1":"4th Floor, 30 Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4th Floor","cs_id":"487","cs_address_2":"30 Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DP","ticket_client_site":"487","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/20","activity_end":"2020-11-25 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56692","activity_notes":"To make safe and close window ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 18:20 (roy)<\/b>Screwed shut rotten window. Window flips over but bottom part where the latch secure window is rotten.Needs new<\/p>

26\/11\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47314","activity_ticket_id":"46303","ticket_reference":"HDT47384","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/20","activity_end":"2020-11-25 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56693","activity_notes":"Shower issue ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2020 18:22 (roy)<\/b>Showed tenant how to use<\/p>

26\/11\/2020 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47315","activity_ticket_id":"46304","ticket_reference":"HDT47385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13862 - New power supply ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Newport Place","cs_id":"428","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"428","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/11\/20","activity_end":"2020-11-25 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56694","activity_notes":"New power supply","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 14:25 (roy)<\/b>Run cable with Alan<\/p>

02\/12\/2020 10:48 (roy)<\/b>Assist Alan connecting external sockets<\/p>

03\/12\/2020 09:17 (alan)<\/b>Quoted works <\/p>

03\/12\/2020 09:17 (alan)<\/b>Quoted works<\/p>

03\/12\/2020 09:18 (alan)<\/b>Quoted works <\/p>

03\/12\/2020 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47316","activity_ticket_id":"46305","ticket_reference":"HDT47386","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13911 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/11\/20","activity_end":"2020-11-25 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56695","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 18:23 (dean)<\/b>190.00 done <\/p>

27\/11\/2020 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47317","activity_ticket_id":"46196","ticket_reference":"HDT47277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks to include maintenance of fresh air unit ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/20","activity_end":"2020-11-26 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56696","activity_notes":" maintenance of fresh air unit - Alan property vacant ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2020 15:36 (iain)<\/b>ITC's.<\/p>

18\/11\/2020 10:07 (jane)<\/b>Submitted list to client <\/p>

18\/11\/2020 11:24 (jane)<\/b>Proceeding with list <\/p>

18\/11\/2020 15:51 (iain)<\/b>List of works.<\/p>

26\/11\/2020 09:16 (iain)<\/b>List of works.<\/p>

12\/01\/2021 10:06 (alan)<\/b>Service air handling unit \/extraction unit for flatFan motor found to be extremely noisy due to bearing going on motor. Quote for replacement motor<\/p>

13\/01\/2021 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47318","activity_ticket_id":"46306","ticket_reference":"HDT47387","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window will not stay open ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, Goodwins House ","cs_id":"456","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"456","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/20","activity_end":"2020-11-26 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56697","activity_notes":"Window will not stay open and radiators not working ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2020 10:28 (jane)<\/b>Inspected windows, specialist required, arranging for them to attend <\/p>

02\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 11:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47319","activity_ticket_id":"46306","ticket_reference":"HDT47387","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window will not stay open ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, Goodwins House ","cs_id":"456","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"456","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/20","activity_end":"2020-11-26 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56698","activity_notes":"Window will not stay open and radiators not working ","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2020 10:28 (jane)<\/b>Inspected windows, specialist required, arranging for them to attend <\/p>

02\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 11:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47320","activity_ticket_id":"46307","ticket_reference":"HDT47388","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"One light on Dragon not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"64 Shaftesbury Avenue ","cs_id":"20","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"20","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/20","activity_end":"2020-11-26 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56699","activity_notes":"One light on Dragon not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 18:50 (alan)<\/b>Investigator high level outside light not working Fault found to be the LED flood light Quote to follow to replace fitting <\/p>

14\/12\/2020 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47321","activity_ticket_id":"46308","ticket_reference":"HDT47389","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"One light above door not working ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58a Shaftesbury Avenue","cs_id":"488","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/20","activity_end":"2020-11-26 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56700","activity_notes":"One light above door not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 07:26 (alan)<\/b>Replace blown lamp<\/p>

30\/11\/2020 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47322","activity_ticket_id":"46309","ticket_reference":"HDT47390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/20","activity_end":"2020-11-26 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56701","activity_notes":"Light not working ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 10:40 (sandra)<\/b>fitting due in this week <\/p>

28\/01\/2021 11:57 (sandra)<\/b>two men required <\/p>

11\/02\/2021 11:01 (alan)<\/b>Replace faulty LED building up lighter<\/p>

11\/02\/2021 14:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47323","activity_ticket_id":"46310","ticket_reference":"HDT47391","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/20","activity_end":"2020-11-26 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56702","activity_notes":"Lights not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 19:04 (alan)<\/b>Investigate outside lights not workingFault found to be loose connection repair test and leave working<\/p>

13\/12\/2020 19:05 (alan)<\/b>Investigate outside lights not workingFault found to be LED wall lightsQuote to follow for replacement<\/p>

14\/12\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47324","activity_ticket_id":"46311","ticket_reference":"HDT47392","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/20","activity_end":"2020-11-26 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56703","activity_notes":"Lights not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 19:17 (alan)<\/b>Investigate building lights not working outsideFault found to be loose connection repair test and leave working<\/p>

14\/12\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47325","activity_ticket_id":"46312","ticket_reference":"HDT47393","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"One light not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Wadour Street ","cs_id":"225","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"225","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/20","activity_end":"2020-11-26 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56704","activity_notes":"One light not working ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2018 11:51 (sandra )<\/b>(Ticket Closed)<\/p>

13\/12\/2020 19:06 (alan)<\/b>This guy outside light not workingFault found to be fitting quotes for replacement to follow<\/p>

14\/12\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47326","activity_ticket_id":"46304","ticket_reference":"HDT47385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13862 - New power supply ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Newport Place","cs_id":"428","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"428","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/20","activity_end":"2020-12-01 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56705","activity_notes":"New power supplyRoy can you assist Alan all day on Tuesday 1st December ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 14:25 (roy)<\/b>Run cable with Alan<\/p>

02\/12\/2020 10:48 (roy)<\/b>Assist Alan connecting external sockets<\/p>

03\/12\/2020 09:17 (alan)<\/b>Quoted works <\/p>

03\/12\/2020 09:17 (alan)<\/b>Quoted works<\/p>

03\/12\/2020 09:18 (alan)<\/b>Quoted works <\/p>

03\/12\/2020 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47327","activity_ticket_id":"46313","ticket_reference":"HDT47394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Detector testing before 12noon tomorrow - may need ladders ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/20","activity_end":"2020-11-26 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56706","activity_notes":"engineer to test all detectors tomorrow It's a high ceiling, therefore they need a ladder to test it.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2020 08:44 (roy)<\/b>3 alarms tested.All working ok<\/p>

27\/11\/2020 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47328","activity_ticket_id":"46314","ticket_reference":"HDT47395","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13896 - New curatin poles ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","cs_id":"436","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"436","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/11\/20","activity_end":"2020-11-26 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56707","activity_notes":"New curtain poles - office are ordering ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2020 15:58 (jane)<\/b>Curtain poles being delivered on Monday <\/p>

10\/12\/2020 10:00 (travis)<\/b>Tenant changed mind about curtain poles in the living room,Have sent office a quote for metal curtain poles to be fitted in bedroom instead on Lillian's request.<\/p>

10\/12\/2020 10:06 (jane)<\/b>(Ticket Closed)<\/p>

10\/12\/2020 10:06 (jane)<\/b>Please see Jane for invoicing <\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47329","activity_ticket_id":"46315","ticket_reference":"HDT47396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56708","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:46 (roy)<\/b>Pat test<\/p>

03\/12\/2020 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47330","activity_ticket_id":"46315","ticket_reference":"HDT47396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56709","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2020 10:46 (roy)<\/b>Pat test<\/p>

03\/12\/2020 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47331","activity_ticket_id":"46316","ticket_reference":"HDT47397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","ticket_address_1":"Flat 3, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56710","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 13:16 (roy)<\/b>Pat and smoke test<\/p>

10\/12\/2020 16:04 (jane)<\/b>Unable to issue gas cert until boiler is replaced - (on separate ticket)<\/p>

18\/12\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47332","activity_ticket_id":"46316","ticket_reference":"HDT47397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","ticket_address_1":"Flat 3, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56711","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2020 13:16 (roy)<\/b>Pat and smoke test<\/p>

10\/12\/2020 16:04 (jane)<\/b>Unable to issue gas cert until boiler is replaced - (on separate ticket)<\/p>

18\/12\/2020 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47333","activity_ticket_id":"46317","ticket_reference":"HDT47398","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56712","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 10:21 (roy)<\/b>Pat and smoke test<\/p>

01\/12\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47334","activity_ticket_id":"46317","ticket_reference":"HDT47398","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56713","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 10:21 (roy)<\/b>Pat and smoke test<\/p>

01\/12\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47335","activity_ticket_id":"46317","ticket_reference":"HDT47398","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56714","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 10:21 (roy)<\/b>Pat and smoke test<\/p>

01\/12\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47336","activity_ticket_id":"46318","ticket_reference":"HDT47399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - TENANT WILL BE HOME AT 10AM ","ticket_address_1":"Flat 3, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 7-9 Charing Cross Road ","cs_id":"491","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"491","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56715","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - TENANT WILL BE HOME AT 10AM ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 11:27 (roy)<\/b>Pat and smoke test<\/p>

30\/11\/2020 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47337","activity_ticket_id":"46318","ticket_reference":"HDT47399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - TENANT WILL BE HOME AT 10AM ","ticket_address_1":"Flat 3, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 7-9 Charing Cross Road ","cs_id":"491","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"491","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56716","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - TENANT WILL BE HOME AT 10AM ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2020 11:27 (roy)<\/b>Pat and smoke test<\/p>

30\/11\/2020 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47338","activity_ticket_id":"46319","ticket_reference":"HDT47400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - TENANT WILL BE HOME AT 9AM","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"Flat 2, 23 Charlotte Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56717","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - TENANT WILL BE HOME AT 9AM","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 11:28 (roy)<\/b>Pat and smoke test<\/p>

30\/11\/2020 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47339","activity_ticket_id":"46319","ticket_reference":"HDT47400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - TENANT WILL BE HOME AT 9AM","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"Flat 2, 23 Charlotte Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/20","activity_end":"2020-11-26 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56718","activity_notes":"To carry out compliance testing - FOR MONDAY 30TH NOVEMBER - TENANT WILL BE HOME AT 9AM","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2020 11:28 (roy)<\/b>Pat and smoke test<\/p>

30\/11\/2020 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47340","activity_ticket_id":"46321","ticket_reference":"HDT47402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant cannot control her heating - FOR TODAY VIA KEYS ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"494","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"494","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/20","activity_end":"2020-11-27 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56719","activity_notes":"tenant cannot control her heating - FOR TODAY VIA KEYS ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 13:52 (jane)<\/b>(Ticket Closed)<\/p>

03\/12\/2020 13:00 (michaelk)<\/b>Attended callout programmer was to be faulty, left 2 x heaters on site. Parts ordered.<\/p>

03\/12\/2020 13:04 (michaelk)<\/b>Ftted boiler control board, however a second had been damaged by possible power surge or failure.<\/p>

03\/12\/2020 13:06 (michaelk)<\/b>Fitted replacement pcb and programmable thermostat as required. 95 labour.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47341","activity_ticket_id":"46322","ticket_reference":"HDT47403","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - ","ticket_address_1":"Flat 5, Nassau House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, Nassau House ","cs_id":"495","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"495","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/11\/20","activity_end":"2020-11-27 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56720","activity_notes":"To carry out fixed wiring test please arrange date\/time and I shall request access.","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 18:48 (alan)<\/b>Electrical inspection <\/p>

14\/12\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47342","activity_ticket_id":"46323","ticket_reference":"HDT47404","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked drain - overflowing - porter on site","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/20","activity_end":"2020-11-27 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56721","activity_notes":"Blocked drain - overflowing - porter on siteCan we inform the client of the cause of the blockage ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 10:11 (dan)<\/b>Cleared blocked drain, builders rubble removed and flushed through <\/p>

30\/11\/2020 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47343","activity_ticket_id":"46306","ticket_reference":"HDT47387","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window will not stay open ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, Goodwins House ","cs_id":"456","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"456","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"27\/11\/20","activity_end":"2020-11-27 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56722","activity_notes":"Window will not stay open","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2020 10:28 (jane)<\/b>Inspected windows, specialist required, arranging for them to attend <\/p>

02\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 11:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47344","activity_ticket_id":"46324","ticket_reference":"HDT47405","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - No move in date yet ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/11\/20","activity_end":"2020-11-27 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56723","activity_notes":"To carry out ITC checks - No move in date yet ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 12:23 (iain)<\/b>ITC's.<\/p>

01\/12\/2020 13:34 (jane)<\/b>Submitted list to client <\/p>

01\/12\/2020 14:23 (jane)<\/b>To continue with the list of works <\/p>

07\/12\/2020 14:07 (iain)<\/b>List of works.<\/p>

07\/12\/2020 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47345","activity_ticket_id":"46325","ticket_reference":"HDT47406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loose kitchen tap","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"196","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"196","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/20","activity_end":"2020-11-27 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56724","activity_notes":"loose kitchen tapwith keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 15:47 (dan)<\/b>Tightened tap<\/p>

30\/11\/2020 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47346","activity_ticket_id":"46326","ticket_reference":"HDT47407","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating - tenant will be home between 3 and 4pm today - Flat 1.1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 11.1, 16a Rupert Street ","cs_id":"497","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"497","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/20","activity_end":"2020-11-27 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56725","activity_notes":"No heating - tenant will be home between 3 and 4pm today ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47347","activity_ticket_id":"46327","ticket_reference":"HDT47408","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose kitchen tap","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"196","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"196","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/20","activity_end":"2020-11-27 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56726","activity_notes":"loose kitchen tap - access via keys ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2018 15:55 (jan )<\/b>(Ticket Closed)<\/p>

30\/11\/2020 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47348","activity_ticket_id":"46328","ticket_reference":"HDT47409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bath plug not working - FOR 3RD DECEMBER AT 4PM ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"478","cs_address_2":"38a William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"478","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/20","activity_end":"2020-12-03 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56727","activity_notes":"Bath plug not working - FOR 3RD DECEMBER AT 4PM ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 14:25 (jane)<\/b>For Thursday afternoon at 2pm <\/p>

08\/12\/2020 07:39 (dan)<\/b>New waste needed <\/p>

10\/12\/2020 14:40 (dan)<\/b>Supplied and fitted combi bath waste<\/p>

10\/12\/2020 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47349","activity_ticket_id":"46250","ticket_reference":"HDT47331","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks - keys not available until Thursday 26th November ","ticket_address_1":"Flat 3, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"467","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"467","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/11\/20","activity_end":"2020-11-27 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56728","activity_notes":"To carry out ITC works, list to follow ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 15:24 (iain)<\/b>List of works.<\/p>

09\/12\/2020 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47350","activity_ticket_id":"46329","ticket_reference":"HDT47410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak into the basement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/20","activity_end":"2020-11-27 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56729","activity_notes":"To investigate leak into the basement ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 10:13 (dan)<\/b>Leak investigation, water ingress appears to be from road\/paved surface<\/p>

30\/11\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47351","activity_ticket_id":"46331","ticket_reference":"HDT47412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13913 - Replace sliding shower door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/20","activity_end":"2020-11-27 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56730","activity_notes":"Replace sliding shower door Danny I will order ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2020 14:24 (jane)<\/b>Shower coming into stock on Tuesday 1st December <\/p>

02\/12\/2020 10:22 (travis)<\/b>Collection of new shower screen, delivery to apartment,and disposal of old screen.<\/p>

02\/12\/2020 13:36 (dan)<\/b>Supplied and fitted new shower enclosure<\/p>

02\/12\/2020 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47352","activity_ticket_id":"45690","ticket_reference":"HDT46771","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13747 - Stanbrook House, 2-5 Old Bond Street - Anwar happy to meet engineer on site to show location ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/20","activity_end":"2020-11-27 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56731","activity_notes":"To allow for a qualified competent engineer to attend site and carry out all action points as stated in actions with the exception of Item (2) as access will need to be arranged and report indicates this is the responsibility of the tenant.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2020 14:03 (jane)<\/b>Have requested Tuesday and Wednesday next week to the client <\/p>

27\/11\/2020 14:27 (jane)<\/b>Confirmed for Tuesday 1st December, client will meet engineer on site at 9am <\/p>

01\/12\/2020 11:39 (travis)<\/b>Quote and ordering materials.<\/p>

04\/12\/2020 15:36 (travis)<\/b>H&S Works.<\/p>

07\/12\/2020 15:48 (travis)<\/b>H&S Works.<\/p>

07\/12\/2020 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47353","activity_ticket_id":"46199","ticket_reference":"HDT47280","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/11\/20","activity_end":"2020-11-27 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56732","activity_notes":"To carry out ITC checks To look at the bath waste not holding water and issue with handheld shower ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 15:50 (iain)<\/b>ITC's.<\/p>

19\/11\/2020 09:47 (jane)<\/b>Submitted list to client <\/p>

20\/11\/2020 10:41 (jane)<\/b>To continue with list and remove items from cupboard<\/p>

27\/11\/2020 15:49 (iain)<\/b>List of works.<\/p>

30\/11\/2020 12:50 (dan)<\/b>Removed and rescaled shower cartridges, repaired hand held controls, unblocked basin<\/p>

30\/11\/2020 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47354","activity_ticket_id":"46332","ticket_reference":"HDT47413","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13914 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"467","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"467","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/11\/20","activity_end":"2020-11-27 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56733","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47355","activity_ticket_id":"46333","ticket_reference":"HDT47414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repaint leak stain on 2nd Floor","ticket_address_1":"2nd Floor, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"498","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"498","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/11\/20","activity_end":"2020-11-27 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56734","activity_notes":"Repaint leak stain on 2nd Floor","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 10:12 (sandra)<\/b>awaiting seals to be completed and then the decorating can be finished <\/p>

22\/02\/2021 10:38 (sandra)<\/b>emailed for access now the seals have been replaced<\/p>

04\/03\/2021 08:09 (dean)<\/b>Done 190.00<\/p>

04\/03\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47356","activity_ticket_id":"46334","ticket_reference":"HDT47415","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","ticket_address_1":"Flat 1, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"499","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"499","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/20","activity_end":"2020-12-11 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56735","activity_notes":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 16:14 (roy)<\/b>Pat and smoke test <\/p>

15\/12\/2020 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47357","activity_ticket_id":"46334","ticket_reference":"HDT47415","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","ticket_address_1":"Flat 1, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"499","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"499","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/20","activity_end":"2020-12-11 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56736","activity_notes":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 16:14 (roy)<\/b>Pat and smoke test <\/p>

15\/12\/2020 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47358","activity_ticket_id":"46335","ticket_reference":"HDT47416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","ticket_address_1":"Flat 2, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/20","activity_end":"2020-12-11 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56737","activity_notes":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 16:15 (roy)<\/b>Pat and smoke test<\/p>

15\/12\/2020 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47359","activity_ticket_id":"46335","ticket_reference":"HDT47416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","ticket_address_1":"Flat 2, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/20","activity_end":"2020-12-11 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56738","activity_notes":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 16:15 (roy)<\/b>Pat and smoke test<\/p>

15\/12\/2020 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47360","activity_ticket_id":"46336","ticket_reference":"HDT47417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","ticket_address_1":"Flat 3, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 17 Tavistock Street ","cs_id":"501","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"501","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/20","activity_end":"2020-12-11 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56739","activity_notes":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 16:15 (roy)<\/b>Pat and smoke test<\/p>

15\/12\/2020 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47361","activity_ticket_id":"46336","ticket_reference":"HDT47417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","ticket_address_1":"Flat 3, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 17 Tavistock Street ","cs_id":"501","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"501","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/20","activity_end":"2020-12-11 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56740","activity_notes":"To carry out compliance testing - FOR 11TH DECEMBER - VACANT FLAT ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 16:15 (roy)<\/b>Pat and smoke test<\/p>

15\/12\/2020 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47362","activity_ticket_id":"46337","ticket_reference":"HDT47418","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test only - FOR 18TH DECEMBER - VACANT PROPERTY ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/20","activity_end":"2020-12-18 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56741","activity_notes":"PAT test only - FOR 18TH DECEMBER - VACANT PROPERTY ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2020 21:07 (roy)<\/b>Pat test<\/p>

22\/12\/2020 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47363","activity_ticket_id":"46338","ticket_reference":"HDT47419","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water - access via keys ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/20","activity_end":"2020-11-30 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56742","activity_notes":"No hot water - access via keys ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 15:04 (jane)<\/b>(Ticket Closed)<\/p>

10\/12\/2020 16:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2020 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47364","activity_ticket_id":"46339","ticket_reference":"HDT47420","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Roof hatch needs locking shutting - long ladder required ","ticket_address_1":"30 Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Floral Street ","cs_id":"503","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9DP","ticket_client_site":"503","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/20","activity_end":"2020-11-30 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56743","activity_notes":"Roof hatch needs locking shutting - long ladder required ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 11:27 (roy)<\/b>Reset key switch to smoke vent<\/p>

30\/11\/2020 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47365","activity_ticket_id":"46341","ticket_reference":"HDT47422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To turn water back on - cleaners on site ","ticket_address_1":"Flat 2, 9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/11\/20","activity_end":"2020-11-30 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56744","activity_notes":"To turn water back on - cleaners on site ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 12:01 (dan)<\/b>Located stopcock<\/p>

30\/11\/2020 12:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47366","activity_ticket_id":"46342","ticket_reference":"HDT47423","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13909 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"465","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"465","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56745","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47367","activity_ticket_id":"46343","ticket_reference":"HDT47424","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13904 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"466","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"466","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56746","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47368","activity_ticket_id":"46344","ticket_reference":"HDT47425","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13905 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"468","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"468","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56747","activity_notes":"To carry out all necessary preparation works to all walls and woodwork throughout apartment Apply 2No coats of emulsion to all walls, undercoat all woodwork followed by 1no top coat and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47369","activity_ticket_id":"46345","ticket_reference":"HDT47426","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13906 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"469","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"469","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56748","activity_notes":"To carry out all necessary preparation works to all walls and woodwork throughout apartment Apply 2No coats of emulsion to all walls, undercoat all woodwork followed by 1no top coat and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47370","activity_ticket_id":"46346","ticket_reference":"HDT47427","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13907 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"470","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"470","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56749","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47371","activity_ticket_id":"46347","ticket_reference":"HDT47428","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13908 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"471","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"471","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56750","activity_notes":"To carry out all necessary preparation works to all walls and woodwork throughout apartment Apply 2No coats of emulsion to all walls, undercoat all woodwork followed by 1no top coat and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47372","activity_ticket_id":"46348","ticket_reference":"HDT47429","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13899 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"460","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"460","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56751","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 17:16 (dean)<\/b>Done 120.00<\/p>

08\/12\/2020 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47373","activity_ticket_id":"46349","ticket_reference":"HDT47430","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13900 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"461","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"461","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56752","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 17:17 (dean)<\/b>Done 530.00<\/p>

08\/12\/2020 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47374","activity_ticket_id":"46350","ticket_reference":"HDT47431","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13901 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"462","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"462","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56753","activity_notes":"Redecorations works ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 17:17 (dean)<\/b>Done 310.00<\/p>

08\/12\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47375","activity_ticket_id":"46351","ticket_reference":"HDT47432","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13902 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"463","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"463","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56754","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 17:18 (dean)<\/b>Done 340.00<\/p>

08\/12\/2020 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47376","activity_ticket_id":"46352","ticket_reference":"HDT47433","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13903 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"464","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"464","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56755","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 17:18 (dean)<\/b>Done 280.00<\/p>

08\/12\/2020 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47377","activity_ticket_id":"46353","ticket_reference":"HDT47434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair leaking toilet cistern ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56756","activity_notes":"To repair leaking toilet cistern ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 11:55 (dan)<\/b>Replaced flush valve to cistern and leaking iso valve<\/p>

01\/12\/2020 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47378","activity_ticket_id":"46354","ticket_reference":"HDT47435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water - for today - tenant is home ","ticket_address_1":"Townhouse, 38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56757","activity_notes":"We need to attend this boiler again please tenant is home Can we find out if this issue is something that can be fixed permanently?Or does the boiler need to be replaced? How old is it?The tenant says he was advised to turn off the boiler for 24 hours which seems odd?","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47379","activity_ticket_id":"46320","ticket_reference":"HDT47401","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant cannot control her heating - FOR TODAY VIA KEYS ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"493","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"493","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56758","activity_notes":"tenant cannot control her heating - FOR TODAY VIA KEYS ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2020 09:10 (jane)<\/b>Inspected heating, supplied heaters temporarily whilst waiting on part<\/p>

02\/12\/2020 13:19 (jane)<\/b>(Ticket Closed)<\/p>

10\/12\/2020 16:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2020 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47380","activity_ticket_id":"46300","ticket_reference":"HDT47381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13897 - Redecoration works ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56759","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 18:23 (dean)<\/b>done 640.00<\/p>

03\/12\/2020 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47381","activity_ticket_id":"46340","ticket_reference":"HDT47421","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Communal TV system repair ","ticket_address_1":"126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"126 Long Acre ","cs_id":"504","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"504","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/11\/20","activity_end":"2020-11-30 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56760","activity_notes":"Communal TV system repair ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2020 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47382","activity_ticket_id":"46355","ticket_reference":"HDT47436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"WINDOW RESTRICTOR ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/20","activity_end":"2020-11-30 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56761","activity_notes":"Can you please arrange for an engineer to reinstate the window restrictor on the 4th floor.","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 15:04 (travis)<\/b>Replacement of various window restrictors.<\/p>

30\/11\/2020 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47383","activity_ticket_id":"46356","ticket_reference":"HDT47437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Metal cover ","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"328","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"328","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/20","activity_end":"2020-11-30 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56762","activity_notes":"Can you please arrange for the below. ThanksFlat 4.1 - 52Shaftesbury- Reinstate metal cover the parts are in the flat next to the door.","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 13:34 (travis)<\/b>Reafixed lock keep to frame and tested.<\/p>

30\/11\/2020 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47384","activity_ticket_id":"46357","ticket_reference":"HDT47438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works to be completed by 4th December - keys for access ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"508","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"508","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56763","activity_notes":"With keys. New tenant to move in on the 4th December.- Dean to touch up the leak stained ceiling. ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2018 14:44 (jan )<\/b>(Ticket Closed)<\/p>

02\/12\/2020 18:23 (dean)<\/b>Done 60.00<\/p>

03\/12\/2020 08:18 (roy)<\/b>All lights working ok<\/p>

03\/12\/2020 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47385","activity_ticket_id":"46357","ticket_reference":"HDT47438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works to be completed by 4th December - keys for access ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"508","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"508","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/20","activity_end":"2020-11-30 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56764","activity_notes":"With keys. New tenant to move in on the 4th December.- Replace lamp in the living room","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2018 14:44 (jan )<\/b>(Ticket Closed)<\/p>

02\/12\/2020 18:23 (dean)<\/b>Done 60.00<\/p>

03\/12\/2020 08:18 (roy)<\/b>All lights working ok<\/p>

03\/12\/2020 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47386","activity_ticket_id":"46358","ticket_reference":"HDT47439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR FRIDAY AT 9AM TENANT WILL GIVE ACCESS ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/20","activity_end":"2020-12-04 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56765","activity_notes":"List of works - FOR FRIDAY AT 9AM TENANT WILL GIVE ACCESS ROY I WILL ASK MIKE KEENANT TO GO IN WITH YOU - the blinds in the bedrooms let light go through. Would it be possible to have blackout curtains\/blinds installed?; Quote on black out blinds?- the water pressure in both the shower and the bathroom is weak;- the far left window in the second bedroom (opposite reception) is loose and out of the frame, it is difficult to open;- when using the washing machine, water comes out of the kitchen sink and the sink seems blocked. Is there a way to fix that?- as provided in the report, it is not possible to open the dishwasher fully due to the wood panel at the bottom. Is there a way the panel could be shaved\/removed\/changed so that we can fully open it?;- we have not worked out how to use the thermostat controls in each room, would you have a user guide or be able to explain to us how to use them?;- some of the windows appear to be locked and we do not seem to have the keys to open them;- in the report, it is provided that the floor lights on the terrace are in working order however we have not managed to turn them on. I have amended the report but it may just be that we have not figured out how to use them? ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 14:43 (michaelk)<\/b>Reconfigured heating controllers and balanced flow rates to allow better circulation to bedroom 1 and hall. Changed hand held shower on bathroom.185 labour.<\/p>

04\/12\/2020 15:09 (jane)<\/b>Reconfigured heating controllers and balanced flow rates to allow better circulation to bedroom 1 and hall. Changed hand held shower on bathroom.Parts on order for maintenance items <\/p>

04\/12\/2020 20:55 (roy)<\/b>Refitted secondary glazing Window locks need keys. Some open some locked Replaced faulty dimmer module.Assist with heating Ntr with keys for windows and shave plinth<\/p>

19\/12\/2020 09:20 (roy)<\/b>Temp repair to toilet door lock. Need partsTrim plinth under dishwasher<\/p>

21\/12\/2020 21:09 (roy)<\/b>Repaired keeper<\/p>

22\/12\/2020 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47387","activity_ticket_id":"46358","ticket_reference":"HDT47439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR FRIDAY AT 9AM TENANT WILL GIVE ACCESS ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/20","activity_end":"2020-12-04 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56766","activity_notes":"List of works - FOR FRIDAY AT 9AM TENANT WILL GIVE ACCESS - the blinds in the bedrooms let light go through. Would it be possible to have blackout curtains\/blinds installed?; Quote on black out blinds?- the water pressure in both the shower and the bathroom is weak;- the far left window in the second bedroom (opposite reception) is loose and out of the frame, it is difficult to open;- when using the washing machine, water comes out of the kitchen sink and the sink seems blocked. Is there a way to fix that?- as provided in the report, it is not possible to open the dishwasher fully due to the wood panel at the bottom. Is there a way the panel could be shaved\/removed\/changed so that we can fully open it?;- we have not worked out how to use the thermostat controls in each room, would you have a user guide or be able to explain to us how to use them?;- some of the windows appear to be locked and we do not seem to have the keys to open them;- in the report, it is provided that the floor lights on the terrace are in working order however we have not managed to turn them on. I have amended the report but it may just be that we have not figured out how to use them? ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 14:43 (michaelk)<\/b>Reconfigured heating controllers and balanced flow rates to allow better circulation to bedroom 1 and hall. Changed hand held shower on bathroom.185 labour.<\/p>

04\/12\/2020 15:09 (jane)<\/b>Reconfigured heating controllers and balanced flow rates to allow better circulation to bedroom 1 and hall. Changed hand held shower on bathroom.Parts on order for maintenance items <\/p>

04\/12\/2020 20:55 (roy)<\/b>Refitted secondary glazing Window locks need keys. Some open some locked Replaced faulty dimmer module.Assist with heating Ntr with keys for windows and shave plinth<\/p>

19\/12\/2020 09:20 (roy)<\/b>Temp repair to toilet door lock. Need partsTrim plinth under dishwasher<\/p>

21\/12\/2020 21:09 (roy)<\/b>Repaired keeper<\/p>

22\/12\/2020 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47388","activity_ticket_id":"46359","ticket_reference":"HDT47440","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13886 - Replacement water heaters ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/20","activity_end":"2020-11-30 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56767","activity_notes":"Replacement water heaters ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47389","activity_ticket_id":"46360","ticket_reference":"HDT47441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler issue ","ticket_address_1":"Flat 3, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/20","activity_end":"2020-11-30 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56768","activity_notes":"The boiler is now reading an A21 & A28 Fault (Worcester Green-star)","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2020 15:37 (jane)<\/b>Replacement controller on order <\/p>

03\/12\/2020 10:23 (jane)<\/b>Attending at 12:30pm today, tenant will be home <\/p>

08\/12\/2020 13:43 (michaelk)<\/b>Attended callout, replacement rf controller required.50 1 hr labour.<\/p>

08\/12\/2020 13:47 (michaelk)<\/b>Replaced rf controller, left operational. 2hrs labour 95.<\/p>

08\/12\/2020 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47390","activity_ticket_id":"46361","ticket_reference":"HDT47442","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13889 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56769","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 18:24 (dean)<\/b>Done 260.00<\/p>

03\/12\/2020 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47391","activity_ticket_id":"46362","ticket_reference":"HDT47443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13919 - Redecoration works ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/20","activity_end":"2020-11-30 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56770","activity_notes":"Redecoration of woodwork ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 18:25 (dean)<\/b>Done 370.00<\/p>

03\/12\/2020 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47392","activity_ticket_id":"46363","ticket_reference":"HDT47444","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Supply and fit new brass signage for the agreed sum to 46 and 48 Maddox Street ","ticket_address_1":"46 and 48 Maddox Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"46 and 48 Maddox Street ","cs_id":"510","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"510","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/20","activity_end":"2020-11-30 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56771","activity_notes":"Supply and fit new brass signage for the agreed sum to 46 and 48 Maddox Street - office will order the signs ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 13:42 (travis)<\/b>Last two signs fitted at above properties.<\/p>

08\/12\/2020 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47393","activity_ticket_id":"46364","ticket_reference":"HDT47445","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To check all communal doors closing correctly and fire door outside Flat A - keys at Davis Brown, 1 Margaret Street ","ticket_address_1":"15 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"15 Charlotte Place ","cs_id":"511","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RX","ticket_client_site":"511","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/20","activity_end":"2020-11-30 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56772","activity_notes":"To check all communal doors closing correctlyEase and adjust the fire door outside Flat A Its the communal door . I think its expanded . DO NOT CUT Please make sure the fire door is not compromised","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 15:07 (travis)<\/b>Various works to all doors, recutting and alignment of all higes,Door weather bars replaced, planing , decoration, lubrication and cleaned work area.returned keys.<\/p>

01\/12\/2020 15:12 (jane)<\/b>(Ticket Closed)<\/p>

04\/01\/2022 16:25 (jane)<\/b>London bar for Banham locks on order <\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47394","activity_ticket_id":"46365","ticket_reference":"HDT47446","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To draught proof areas where cold is coming through ","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/20","activity_end":"2020-11-30 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56773","activity_notes":"To draught proof areas where cold is coming through fit draught excluders to the kitchen\/balcony doors herealso check for any other areas which are allowing the cold in ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 14:06 (travis)<\/b>Draught proofing.<\/p>

03\/12\/2020 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47395","activity_ticket_id":"46366","ticket_reference":"HDT47447","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2No x leaking radiators - keys for access ","ticket_address_1":"Flat 4, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/11\/20","activity_end":"2020-11-30 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56774","activity_notes":"2No x leaking radiators - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 09:07 (dan)<\/b>Drained heating system, carried out repairs to 3x radiator bleed vents and valves, refilled and tested<\/p>

02\/12\/2020 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47396","activity_ticket_id":"46369","ticket_reference":"HDT47450","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Detector bleeping (high level), ladder required ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"513","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"513","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/20","activity_end":"2020-12-01 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56775","activity_notes":"Detector bleeping (high level), ladder required Waiting for tenant to confirm access ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2020 16:57 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2020 13:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 12:45 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 14:57 (roy)<\/b>Needed second man as very high ceiling<\/p>

18\/12\/2020 17:21 (alan)<\/b>Help Roy <\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47397","activity_ticket_id":"46370","ticket_reference":"HDT47451","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repair to boiler ","ticket_address_1":"Flat 3, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/20","activity_end":"2020-12-01 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56776","activity_notes":"Repair to boiler (AAV)","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2020 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47398","activity_ticket_id":"46371","ticket_reference":"HDT47452","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 2: small pull for shower dial missing","ticket_address_1":"Flat 2, 36a St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"514","cs_address_2":"36a St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"514","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/12\/20","activity_end":"2020-12-01 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56777","activity_notes":"Flat 2: small pull for shower dial missing - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 15:20 (dan)<\/b>Part obselete, no further action required at current time<\/p>

03\/12\/2020 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47399","activity_ticket_id":"46372","ticket_reference":"HDT47453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower dial loose and freezer door falls off when you open.","ticket_address_1":"Flat 3, 36a St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"515","cs_address_2":"36a St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"515","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/12\/20","activity_end":"2020-12-01 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56778","activity_notes":"Shower dial loose and freezer door falls off when you open. - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 14:26 (dan)<\/b>Tightened shower controls<\/p>

10\/12\/2020 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47400","activity_ticket_id":"46373","ticket_reference":"HDT47454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - anytime from tomorrow ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/12\/20","activity_end":"2020-12-01 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56779","activity_notes":"To carry out pre-tenancy checks - anytime from tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 14:31 (iain)<\/b>ITC's.<\/p>

07\/12\/2020 14:44 (jane)<\/b>Submitted list to client <\/p>

07\/12\/2020 16:09 (jane)<\/b>To continue with the list <\/p>

09\/12\/2020 15:26 (iain)<\/b>List of works.<\/p>

09\/12\/2020 15:27 (iain)<\/b>List of works.<\/p>

10\/12\/2020 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47401","activity_ticket_id":"46374","ticket_reference":"HDT47455","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - tenant his home between 9 and 2pm this Wednesday ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/20","activity_end":"2020-12-01 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56780","activity_notes":"Roy, the tenant is home between 9am and 2pm tomorrow To replace mailbox keys - A spotlight not working- Bathroom shelf faulty- Toilet brush brokenAwaiting for tenant to confirm access ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 15:46 (roy)<\/b>Bulb ordered from Ryness Toilet roll holder fixed Letter box opened but Foxes closed. Need to go to courts security for lock.Missing brackets for glass shelf in bathroom cabinet. Not sure where to purchase<\/p>

16\/12\/2020 08:43 (roy)<\/b>Replaced lock on letter box<\/p>

17\/12\/2020 11:59 (jane)<\/b>Tenant is self isolating until next week. Left keys and light bulb outside flat as requested by LillianHopefully we can return next week to finish glass shelf in bathroom cabinet<\/p>

07\/01\/2021 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47402","activity_ticket_id":"46375","ticket_reference":"HDT47456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from washing machine ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/12\/20","activity_end":"2020-12-01 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56781","activity_notes":"Leak from washing machine ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 14:20 (jane)<\/b>Arranging for drainage contractors to attend <\/p>

02\/12\/2020 09:09 (dan)<\/b>Repaired leak on washing machine waste pipework, attempted to clean blocked pipework, suspect pipework fault<\/p>

02\/12\/2020 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47403","activity_ticket_id":"46376","ticket_reference":"HDT47457","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose handrail in the common parts","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/20","activity_end":"2020-12-01 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56782","activity_notes":"Loose handrail in the common parts","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 11:40 (travis)<\/b>Found x4 sections of timber handrail loose and hanging out of the wall,drilled, plugged and refitted .<\/p>

18\/12\/2020 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47404","activity_ticket_id":"46377","ticket_reference":"HDT47458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13923 - 2No x additional fuse spurs ","ticket_address_1":"Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Newport Place","cs_id":"428","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"428","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/20","activity_end":"2020-12-01 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56783","activity_notes":"2No x additional fuse spurs ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 18:47 (alan)<\/b>Quoted works <\/p>

13\/12\/2020 18:47 (alan)<\/b>Quoted works <\/p>

14\/12\/2020 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47405","activity_ticket_id":"46378","ticket_reference":"HDT47459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the electric supply to the velux windows ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/20","activity_end":"2020-12-01 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56784","activity_notes":"To investigate the electric supply to the velux windows ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 10:45 (roy)<\/b>Cables been cut to velux windows. Need to cut access panels in flat to re run cables but velux windows are old and not sure if motors will run.Alan to speak to Lillian <\/p>

03\/12\/2020 09:21 (alan)<\/b>Look at Velux windows not working Found power supply to windows has been removed and windows screwed shut by contractor working on roof Reported back to Lillian<\/p>

03\/12\/2020 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47406","activity_ticket_id":"46375","ticket_reference":"HDT47456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from washing machine ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/12\/20","activity_end":"2020-12-01 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56785","activity_notes":"Leak from washing machine ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2020 14:20 (jane)<\/b>Arranging for drainage contractors to attend <\/p>

02\/12\/2020 09:09 (dan)<\/b>Repaired leak on washing machine waste pipework, attempted to clean blocked pipework, suspect pipework fault<\/p>

02\/12\/2020 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47407","activity_ticket_id":"46055","ticket_reference":"HDT47136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - no agreed tenant yet ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/12\/20","activity_end":"2020-12-01 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56786","activity_notes":"inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2020 15:37 (iain)<\/b>ITC's.<\/p>

29\/10\/2020 16:11 (sandra)<\/b>starting works Friday 30th <\/p>

13\/11\/2020 07:03 (alan)<\/b>List of works <\/p>

16\/11\/2020 10:59 (iain)<\/b>List of works.<\/p>

16\/11\/2020 15:16 (iain)<\/b>List of works.<\/p>

01\/12\/2020 14:38 (iain)<\/b>List of works.<\/p>

03\/12\/2020 12:38 (alan)<\/b>This job is complete <\/p>

03\/12\/2020 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47408","activity_ticket_id":"46379","ticket_reference":"HDT47460","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate and secure access panel in the communal area","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/20","activity_end":"2020-12-01 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56787","activity_notes":"To reinstate and secure access panel in the communal area","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 10:07 (travis)<\/b>Collection of keys,Clean off old adhesive from wall and inspection cover, reinstated inspection cover, cleaned work area,Returned keys.<\/p>

02\/12\/2020 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47409","activity_ticket_id":"46380","ticket_reference":"HDT47461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The white basement office door that is not locking. There are also x2 lights outside the basement office door that need to be replaced.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"517","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/20","activity_end":"2020-12-01 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56788","activity_notes":"The white basement office door that is not locking. There are also x2 lights outside the basement office door that need to be replaced.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 08:33 (roy)<\/b>Lock ok.Purchased 2 x 28w bulbs but ballast units are faulty.Need 2 x emergency lights<\/p>

11\/01\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47410","activity_ticket_id":"46381","ticket_reference":"HDT47462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13924 - Washing machine replacement - HOTPOINT option ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"474","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"474","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/12\/20","activity_end":"2020-12-02 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56789","activity_notes":"Washing machine replacement - HOTPOINT option ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2020 14:42 (jane)<\/b>Mon, 14th of Dec between 12 and 4pm <\/p>

15\/12\/2020 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47411","activity_ticket_id":"46378","ticket_reference":"HDT47459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the electric supply to the velux windows ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/20","activity_end":"2020-12-02 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56790","activity_notes":"To investigate the electric supply to the velux windows ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 10:45 (roy)<\/b>Cables been cut to velux windows. Need to cut access panels in flat to re run cables but velux windows are old and not sure if motors will run.Alan to speak to Lillian <\/p>

03\/12\/2020 09:21 (alan)<\/b>Look at Velux windows not working Found power supply to windows has been removed and windows screwed shut by contractor working on roof Reported back to Lillian<\/p>

03\/12\/2020 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47412","activity_ticket_id":"46382","ticket_reference":"HDT47463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13912 - New LED lights ","ticket_address_1":"31 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Wardour Street ","cs_id":"489","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PT","ticket_client_site":"489","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/20","activity_end":"2020-12-02 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56791","activity_notes":"New LED lights ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 13:11 (jane)<\/b>Works programmed in for Friday morning 8:30\/9am <\/p>

07\/12\/2020 06:14 (alan)<\/b>Quoted works <\/p>

07\/12\/2020 06:26 (alan)<\/b>Quoted works <\/p>

07\/12\/2020 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47413","activity_ticket_id":"46331","ticket_reference":"HDT47412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13913 - Replace sliding shower door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/12\/20","activity_end":"2020-12-02 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56792","activity_notes":"Replace sliding shower door ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2020 14:24 (jane)<\/b>Shower coming into stock on Tuesday 1st December <\/p>

02\/12\/2020 10:22 (travis)<\/b>Collection of new shower screen, delivery to apartment,and disposal of old screen.<\/p>

02\/12\/2020 13:36 (dan)<\/b>Supplied and fitted new shower enclosure<\/p>

02\/12\/2020 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47414","activity_ticket_id":"46087","ticket_reference":"HDT47168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"site office - panel to be ordered","ticket_address_1":"2nd Floor Office ","ticket_address_2":"21 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"310","cs_address_2":"21 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PN","ticket_client_site":"310","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/20","activity_end":"2020-12-02 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56793","activity_notes":"Hi service desk, please raise a work order for Reddan to supply a tall screen panel.","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:09 (jane)<\/b>Due week commencing 14\/12\/2020<\/p>

17\/12\/2020 08:39 (alan)<\/b>Drop off new screen and set up as per quote<\/p>

17\/12\/2020 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47415","activity_ticket_id":"46383","ticket_reference":"HDT47464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To secure loose door handle on common parts door ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/12\/20","activity_end":"2020-12-02 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56794","activity_notes":"To secure loose door handle on common parts door ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 13:01 (travis)<\/b>Refitting of D' Handle to door.<\/p>

02\/12\/2020 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47416","activity_ticket_id":"46384","ticket_reference":"HDT47465","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13926 - Bedroom heatmiser controller and three actuators ","ticket_address_1":"Flat 14, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"208","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/20","activity_end":"2020-12-02 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56795","activity_notes":"Bedroom heatmiser controller and three actuators ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2020 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47417","activity_ticket_id":"46385","ticket_reference":"HDT47466","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can we have the broken window of the porters office in the first instance boarded up and a replacement glass ordered please as there is electrical equipment on the other side that will get damaged if it rains","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/12\/20","activity_end":"2020-12-02 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56796","activity_notes":"Can we have the broken window of the porters office in the first instance boarded up and a replacement glass ordered please as there is electrical equipment on the other side that will get damaged if it rains","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 14:02 (travis)<\/b>Temporary boarded broken window, awaiting new glass to complete.<\/p>

02\/12\/2020 14:04 (jane)<\/b>New section of glass on order <\/p>

10\/12\/2020 11:08 (travis)<\/b>Glazed basement security office window.<\/p>

10\/12\/2020 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47418","activity_ticket_id":"46386","ticket_reference":"HDT47467","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom sink blockage - please report to Lilian at the site office ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/20","activity_end":"2020-12-02 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56797","activity_notes":"Bathroom sink blockage - please report to Lilian at the site office ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 15:24 (dan)<\/b>Cleaned trap and waste pipes to clear blockage<\/p>

02\/12\/2020 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47419","activity_ticket_id":"46387","ticket_reference":"HDT47468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak around dishwasher area ","ticket_address_1":"Flat 6,, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6,, Exeter Mansions ","cs_id":"518","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"518","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/20","activity_end":"2020-12-02 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56798","activity_notes":"Leak around dishwasher area ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2020 15:55 (dan)<\/b>Leak investigation, Further access arranged for Thursday <\/p>

03\/12\/2020 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47420","activity_ticket_id":"46388","ticket_reference":"HDT47469","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into living room ceiling and to check the water to the shower - FOR 11AM ON FRIDAY 4TH DECEMBER ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/12\/20","activity_end":"2020-12-04 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56799","activity_notes":" FOR 11AM ON FRIDAY 4TH DECEMBER - to check water in the shower as it doesnt seem to get hot. It is lukewarm.- ceiling in the living room checked as it might leak when it rains hard.","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2020 13:04 (jane)<\/b>Cartridge on order for shower<\/p>

04\/12\/2020 14:45 (michaelk)<\/b>Removed shower cartridge and de-scaled to improve hot water temp. A new cartridge has been ordered.95 labour. <\/p>

04\/12\/2020 20:57 (roy)<\/b>Roof leaks.Replaced slip slates but some need replacing<\/p>

01\/01\/2021 16:02 (roy)<\/b>Still leaking.Carried out repairs to roof and unblock outlet<\/p>

05\/01\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47421","activity_ticket_id":"46389","ticket_reference":"HDT47470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate water damage ","ticket_address_1":"Cafe Murano, 36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cafe Murano","cs_id":"521","cs_address_2":"36-38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"521","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/20","activity_end":"2020-12-02 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56800","activity_notes":"we reopened Caf Murano Covent Garden today to find further water damage at first floor level directly beneath the gulleys to the glazed roof. For your maintenance team to attend site to assess the damage and the gulley condition. Jonathan Glatt copied in will be onsite to assist your team. ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2020 10:37 (roy)<\/b>Visited site to inspect inside of property but old leak.<\/p>

03\/12\/2020 10:38 (roy)<\/b>Got access onto roof but major problems.Cleared one outlet<\/p>

10\/12\/2020 15:01 (iain)<\/b>Leak.<\/p>

11\/12\/2020 08:03 (roy)<\/b>Carried out repairs to gulley and cleared roofs<\/p>

11\/12\/2020 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47422","activity_ticket_id":"46389","ticket_reference":"HDT47470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate water damage ","ticket_address_1":"Cafe Murano, 36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cafe Murano","cs_id":"521","cs_address_2":"36-38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"521","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/20","activity_end":"2020-12-02 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56801","activity_notes":"we reopened Caf Murano Covent Garden today to find further water damage at first floor level directly beneath the gulleys to the glazed roof. For your maintenance team to attend site to assess the damage and the gulley condition. Jonathan Glatt copied in will be onsite to assist your team. ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:37 (roy)<\/b>Visited site to inspect inside of property but old leak.<\/p>

03\/12\/2020 10:38 (roy)<\/b>Got access onto roof but major problems.Cleared one outlet<\/p>

10\/12\/2020 15:01 (iain)<\/b>Leak.<\/p>

11\/12\/2020 08:03 (roy)<\/b>Carried out repairs to gulley and cleared roofs<\/p>

11\/12\/2020 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47423","activity_ticket_id":"46389","ticket_reference":"HDT47470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate water damage ","ticket_address_1":"Cafe Murano, 36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cafe Murano","cs_id":"521","cs_address_2":"36-38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"521","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/20","activity_end":"2020-12-02 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56802","activity_notes":"we reopened Caf Murano Covent Garden today to find further water damage at first floor level directly beneath the gulleys to the glazed roof. For your maintenance team to attend site to assess the damage and the gulley condition. Jonathan Glatt copied in will be onsite to assist your team. ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2020 10:37 (roy)<\/b>Visited site to inspect inside of property but old leak.<\/p>

03\/12\/2020 10:38 (roy)<\/b>Got access onto roof but major problems.Cleared one outlet<\/p>

10\/12\/2020 15:01 (iain)<\/b>Leak.<\/p>

11\/12\/2020 08:03 (roy)<\/b>Carried out repairs to gulley and cleared roofs<\/p>

11\/12\/2020 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47424","activity_ticket_id":"46390","ticket_reference":"HDT47471","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of plumbing works - FOR TODAY AT 11AM, TENANT WILL BE HOME ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/12\/20","activity_end":"2020-12-03 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56803","activity_notes":"List of plumbing works - FOR TODAY AT 11AM, TENANT WILL BE HOME Toilet not working Issue with sink plug Dishwasher and washing machine, when run, issue with waste ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 14:24 (dan)<\/b>Removed dishwasher and washing machine, checked water pressure and filters, cleaned waste pipe - faulty dishwasher, carried out repairs to toilet cistern, new kitchen tap and basin waste to be collected<\/p>

10\/12\/2020 09:18 (jane)<\/b>Returned on Friday 11th December to fit new parts <\/p>

11\/12\/2020 11:56 (dan)<\/b>Supplied and fitted new mixer taps to kitchen,Supplied and fitted new clicker waste to basin<\/p>

11\/12\/2020 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47425","activity_ticket_id":"46391","ticket_reference":"HDT47472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rehang any fire extinguishers ","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/20","activity_end":"2020-12-03 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56804","activity_notes":"Rehang any fire extinguishers ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:25 (travis)<\/b>Rehung various extinguishers, supplied and fitted x1 co2 extinguisher bracket,Checked remaining extinguishers were hung securely.<\/p>

03\/12\/2020 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47426","activity_ticket_id":"46392","ticket_reference":"HDT47473","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front Door not self closing","ticket_address_1":"55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane ","cs_id":"524","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"524","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/20","activity_end":"2020-12-03 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56805","activity_notes":"Front Door not self closing","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:29 (travis)<\/b>Attended and found door not closing securely approximately every ten closes,Lubricated all moving parts and adjustment of door closer,Tested.<\/p>

03\/12\/2020 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47427","activity_ticket_id":"46393","ticket_reference":"HDT47474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen sink tap broken ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, Goodwins House ","cs_id":"525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"525","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/20","activity_end":"2020-12-03 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56806","activity_notes":"Kitchen sink tap broken ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:28 (jane)<\/b>Attending at 9:30am tomorrow, tenant home for access <\/p>

04\/12\/2020 09:22 (jane)<\/b>For rescheduled for Wednesday at 9:30am<\/p>

09\/12\/2020 12:35 (dan)<\/b>New taps required, to be collected today<\/p>

10\/12\/2020 11:02 (jane)<\/b>Booked for Monday morning @ 9:30 <\/p>

14\/12\/2020 10:55 (dan)<\/b>Tenant unhappy with near identical tap supplied, made temp repair to existing, new tap to be sourced<\/p>

07\/01\/2021 09:46 (sandra)<\/b>tap on order and authorised by Garry to fit<\/p>

15\/01\/2021 10:22 (sandra)<\/b>https:\/\/www.victorianplumbing.co.uk\/edmonton-modern-chrome-kitchen-mixer-tapVictorian plumbing <\/p>

18\/01\/2021 13:32 (sandra)<\/b>delivery was sent back due to no one being home! asked to be sent out again <\/p>

22\/01\/2021 14:14 (sandra)<\/b>Access asked for Monday <\/p>

22\/01\/2021 15:18 (sandra)<\/b>(Placed On Hold) after lock down to fit tap in reception <\/p>

13\/10\/2021 14:35 (sandra)<\/b>(Removed from on-hold)<\/p>

20\/10\/2021 13:38 (jane)<\/b>Received tap, waiting on tenant to confirm access <\/p>

22\/10\/2021 11:42 (sandra)<\/b>asked for any day w\/c 25th<\/p>

18\/11\/2021 08:55 (jane)<\/b>Tenant has requested week beginning 6th December, awaiting a convenient day from them <\/p>

08\/12\/2021 14:15 (jane)<\/b>Tuesday 21st DECEMBER around 11:00am <\/p>

21\/12\/2021 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47428","activity_ticket_id":"45872","ticket_reference":"HDT46953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT inspecton - 30th November ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/20","activity_end":"2020-12-03 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56807","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2020 16:06 (jane)<\/b>(Ticket Closed)<\/p>

23\/11\/2020 08:42 (roy)<\/b>Smoke and pat test<\/p>

03\/12\/2020 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47429","activity_ticket_id":"46394","ticket_reference":"HDT47475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13917 - Replacement boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/20","activity_end":"2020-12-03 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56808","activity_notes":"Replacement boiler ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 13:08 (michaelk)<\/b>Replaced faulty worcester comfort 1 controller. Labour 2hrs 95.<\/p>

11\/12\/2020 10:24 (jane)<\/b>Requested for 21st December to fit the new boiler <\/p>

21\/12\/2020 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47430","activity_ticket_id":"46395","ticket_reference":"HDT47476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Leak ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"517","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/20","activity_end":"2020-12-03 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56809","activity_notes":"Tenant reports a leak in Basement office coming though a light fitting, apparently someone has come out to this before but could not find the leak. staff will be on site till 22:00 tonight then will be back in the morning.","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:41 (roy)<\/b>Was reported that someone in office until 10pm But no access when ringing door bellRang number given numerous times but no answer.Reported back to helpdesk and Lillian <\/p>

03\/12\/2020 21:41 (roy)<\/b>Investigated leak.Possibly coming from Hair salon on ground floor toilet area.No evidence above floor level and tested washing machine.Spoke to Stephen from MJ and he said that he will keep an eye on this leak.It may be the salon's responsibility<\/p>

04\/12\/2020 10:08 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2020 21:05 (roy)<\/b>Leaked again.Found leak from pipe for tumble dryer wasteWas on floor discharging water <\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47431","activity_ticket_id":"46396","ticket_reference":"HDT47477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3 lights out ","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"300","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"300","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/20","activity_end":"2020-12-03 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56810","activity_notes":"3 lights out ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 06:13 (alan)<\/b>Replace blown lamps in common parts <\/p>

07\/12\/2020 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47432","activity_ticket_id":"46397","ticket_reference":"HDT47478","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre tenancy checks and to remove\/dispose of items\/furniture left in the flat. - quote to remove items ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/12\/20","activity_end":"2020-12-03 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56811","activity_notes":"To carry out pre tenancy checks and to remove\/dispose of items\/furniture left in the flat. - quote to remove items ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2020 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47433","activity_ticket_id":"46398","ticket_reference":"HDT47479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13935 - Replacement shower door ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/20","activity_end":"2020-12-03 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56812","activity_notes":"Replacement shower door ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 16:18 (jane)<\/b>New shower screen arriving on Tuesday 8th December <\/p>

09\/12\/2020 16:33 (dan)<\/b>Supplied and fitted new shower enclosure<\/p>

09\/12\/2020 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47434","activity_ticket_id":"46399","ticket_reference":"HDT47480","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dripping tap and toilet flush ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B","cs_address_1":"Flat 4","cs_id":"236","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B","ticket_client_site":"236","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/20","activity_end":"2020-12-03 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56813","activity_notes":"Dripping tap and toilet flush "the bathroom mixer tap has lost its..not sure of wording.. thermal alignment? So it maintains the temperature, but to have warm water flow you have to turn it way past the safety stop. "Also the toilet flush that has been attended to several times is failing again","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2020 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47435","activity_ticket_id":"46400","ticket_reference":"HDT47481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into property ","ticket_address_1":"40 Tavistock Street - Back Rub Clinic ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street - Back Rub Clinic ","cs_id":"526","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"526","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/20","activity_end":"2020-12-03 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56814","activity_notes":"Leak into property ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 11:56 (dan)<\/b>Cleared blocked outlet, further works needed to surface area, 3hrs + 50 materials<\/p>

09\/12\/2020 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47436","activity_ticket_id":"46401","ticket_reference":"HDT47482","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out the ITC's and meter reads here on 14\/12\/2020","ticket_address_1":"Flat 1, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 7-9 Charing Cross Road ","cs_id":"527","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"527","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/20","activity_end":"2020-12-14 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56815","activity_notes":"To carry out the ITC's and meter reads here on 14\/12\/2020","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 10:04 (iain)<\/b>ITC's.<\/p>

16\/12\/2020 11:16 (jane)<\/b>Submitted list to client <\/p>

18\/12\/2020 09:01 (jane)<\/b>We need to leave this one for the time being - thanks<\/p>

18\/12\/2020 09:02 (jane)<\/b>(Placed On Hold) On hold <\/p>

18\/12\/2020 09:13 (jane)<\/b>(Ticket Closed)<\/p>

27\/01\/2021 14:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/01\/2021 14:27 (sandra)<\/b>(Placed On Hold) on hold until further notice <\/p>

10\/12\/2021 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47437","activity_ticket_id":"46402","ticket_reference":"HDT47483","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace any blown lamps ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/20","activity_end":"2020-12-03 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56816","activity_notes":"To replace any blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 10:37 (jane)<\/b>Attending on Monday at 1pm, contractors will give access <\/p>

08\/12\/2020 10:40 (jane)<\/b>Access via keys <\/p>

13\/12\/2020 18:46 (alan)<\/b>Various lights not working Replace faulty dimmer modules in main room<\/p>

14\/12\/2020 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47438","activity_ticket_id":"46403","ticket_reference":"HDT47484","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To supply and fit new microwave and dispose of existing ","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/20","activity_end":"2020-12-03 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56817","activity_notes":"To supply and fit new microwave and dispose of existing ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 21:37 (roy)<\/b>Supply and remove Microwave<\/p>

04\/12\/2020 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47439","activity_ticket_id":"46404","ticket_reference":"HDT47485","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas certificate remedial works FOR 14\/12\/2020","ticket_address_1":"Flat 1, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 7-9 Charing Cross Road ","cs_id":"527","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"527","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/20","activity_end":"2020-12-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56818","activity_notes":"Gas certificate remedial works - 14TH DECEMBER Please raise a work order for Reddan to carry out the following on 14\/12\/2020 Internal repairs schedule 10co fitted but has no installation date, recommended changing. An additional flue hatch in the bathroom is required. We have inspected through light fitting to pass ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 19:52 (michaelk)<\/b>Emergency call out to flat, following emergency services attendance. 3 hrs labour 160.<\/p>

06\/01\/2021 13:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47440","activity_ticket_id":"46250","ticket_reference":"HDT47331","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks - keys not available until Thursday 26th November ","ticket_address_1":"Flat 3, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"467","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"467","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/20","activity_end":"2020-12-03 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56819","activity_notes":"Shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2020 15:24 (iain)<\/b>List of works.<\/p>

09\/12\/2020 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47441","activity_ticket_id":"46406","ticket_reference":"HDT47487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water dripping through spot-lights in living room - tenant home for access ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"356","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"356","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/20","activity_end":"2020-12-03 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56820","activity_notes":"Water dripping through spot-lights in living room - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 07:40 (dan)<\/b>Cleared blocked outlet<\/p>

08\/12\/2020 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47442","activity_ticket_id":"46407","ticket_reference":"HDT47488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks on 21ST DECEMBER 2020","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/20","activity_end":"2020-12-21 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56821","activity_notes":"To carry out ITC checks on 21ST DECEMBER 2020","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2020 10:02 (iain)<\/b>ITC's.<\/p>

22\/12\/2020 10:21 (jane)<\/b>Submitted list to client <\/p>

05\/01\/2021 12:14 (iain)<\/b>List of works.<\/p>

06\/01\/2021 08:41 (iain)<\/b>List of works.<\/p>

06\/01\/2021 12:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47443","activity_ticket_id":"46408","ticket_reference":"HDT47489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/12\/20","activity_end":"2020-12-03 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56822","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2020 11:34 (jane)<\/b>Attending Wednesday 9th December, access via keys <\/p>

09\/12\/2020 12:55 (travis)<\/b>Access and in attendance with service engineer.<\/p>

09\/12\/2020 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47444","activity_ticket_id":"46388","ticket_reference":"HDT47469","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into living room ceiling and to check the water to the shower - FOR 11AM ON FRIDAY 4TH DECEMBER ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/20","activity_end":"2020-12-04 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56823","activity_notes":" FOR 11AM ON FRIDAY 4TH DECEMBER - to check water in the shower as it doesnt seem to get hot. It is lukewarm.- ceiling in the living room checked as it might leak when it rains hard.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 13:04 (jane)<\/b>Cartridge on order for shower<\/p>

04\/12\/2020 14:45 (michaelk)<\/b>Removed shower cartridge and de-scaled to improve hot water temp. A new cartridge has been ordered.95 labour. <\/p>

04\/12\/2020 20:57 (roy)<\/b>Roof leaks.Replaced slip slates but some need replacing<\/p>

01\/01\/2021 16:02 (roy)<\/b>Still leaking.Carried out repairs to roof and unblock outlet<\/p>

05\/01\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47445","activity_ticket_id":"46388","ticket_reference":"HDT47469","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into living room ceiling and to check the water to the shower - FOR 11AM ON FRIDAY 4TH DECEMBER ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/20","activity_end":"2020-12-04 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56824","activity_notes":" FOR 11AM ON FRIDAY 4TH DECEMBER - to check water in the shower as it doesnt seem to get hot. It is lukewarm.- ceiling in the living room checked as it might leak when it rains hard.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 13:04 (jane)<\/b>Cartridge on order for shower<\/p>

04\/12\/2020 14:45 (michaelk)<\/b>Removed shower cartridge and de-scaled to improve hot water temp. A new cartridge has been ordered.95 labour. <\/p>

04\/12\/2020 20:57 (roy)<\/b>Roof leaks.Replaced slip slates but some need replacing<\/p>

01\/01\/2021 16:02 (roy)<\/b>Still leaking.Carried out repairs to roof and unblock outlet<\/p>

05\/01\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47446","activity_ticket_id":"46409","ticket_reference":"HDT47490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 1.1: WC flush does not turn off automatically, water will keep running","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/20","activity_end":"2020-12-04 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56825","activity_notes":"Flat 1.1: WC flush does not turn off automatically, water will keep running","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 14:46 (michaelk)<\/b>Removed toilet syphon and attempted to match a replacement. A replacement syphon had to be ordered.95 labour.<\/p>

04\/12\/2020 15:09 (jane)<\/b>Removed toilet syphon and attempted to match a replacement. A replacement syphon had to be ordered.<\/p>

05\/01\/2021 20:01 (michaelk)<\/b>Replaced syphon to toilet. 1 hr labour 50.<\/p>

06\/01\/2021 13:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47447","activity_ticket_id":"46410","ticket_reference":"HDT47491","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13937 - Replacement boiler ","ticket_address_1":"Flat 3, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/20","activity_end":"2020-12-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56826","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 10:21 (jane)<\/b>Requested access for next Thursday <\/p>

17\/12\/2020 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47448","activity_ticket_id":"46411","ticket_reference":"HDT47492","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window issues ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/20","activity_end":"2020-12-04 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56827","activity_notes":"Window issues - check the cause of water ingress to the windows ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 13:23 (travis)<\/b>Attended above property and found water on the windows and sill to be condensation from various areas, kitchen, bathroom, utility room ect,found none of the linked up extractors in each room to be working, could be a fuse in the main spur switch ,but passing over to an electrician to test.<\/p>

11\/01\/2021 09:09 (sandra)<\/b>awaiting access for 12\/1<\/p>

13\/01\/2021 10:48 (alan)<\/b>Investigate extraction system not working fault found to be PCBQuote to replace PCB<\/p>

13\/01\/2021 11:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47449","activity_ticket_id":"46412","ticket_reference":"HDT47493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking roof ","ticket_address_1":"3rd Floor, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"530","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"530","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/20","activity_end":"2020-12-04 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56828","activity_notes":"Leaking roof The heavy rain this afternoon has resulted in water coming through one of the light fixtures in our meeting room. There is probably 3 or 4 inches of water that we have caught in a bucket. ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 21:00 (roy)<\/b>Leak into office but Dec long above needs lifting to source leak<\/p>

10\/12\/2020 12:32 (dan)<\/b>Leak investigation, access to top for flat required<\/p>

10\/12\/2020 13:01 (jane)<\/b>Requested access through client <\/p>

11\/12\/2020 09:22 (jane)<\/b>Tenant has agreed for access after 2pm today. Can you arrange? Please collect keys from the site office.<\/p>

11\/12\/2020 16:08 (dan)<\/b>Removed sections of decking, located and unblocked rainwater outlet<\/p>

11\/12\/2020 16:17 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2020 16:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2020 10:27 (iain)<\/b>Leak.<\/p>

14\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47450","activity_ticket_id":"46413","ticket_reference":"HDT47494","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13938 - Removal of tenants items ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/20","activity_end":"2020-12-04 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56829","activity_notes":"To remove microwave and 2No x fans etc and deliver to site officeTo remove all unwanted items left by previous tenant (2No double beds\/mattresses and books and allsmall items in the in the kitchen cabinets and dispose of at waste transfer station as instructed.FOR NEXT WEEK ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 16:55 (travis)<\/b>Furniture dismantling,Rubbish clearance.<\/p>

08\/12\/2020 14:08 (travis)<\/b>Disassemble furniture,beds ect.Clear all old possessions from property,carry items required to 21 wardour st, disposal of all items.<\/p>

08\/12\/2020 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47451","activity_ticket_id":"46414","ticket_reference":"HDT47495","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13934 - Redecoration works to lift lobby area ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/12\/20","activity_end":"2020-12-04 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56830","activity_notes":"Redecoration works to lift lobby area ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 11:26 (dean)<\/b>Done 210.00<\/p>

17\/12\/2020 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47452","activity_ticket_id":"46415","ticket_reference":"HDT47496","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13936 - To carry out compliance testing of external fire escape staircase ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/01\/21","activity_end":"2021-01-07 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56831","activity_notes":"To carry out compliance testing of external fire escape staircase ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 16:38 (jane)<\/b>Attending on 7th January 2021<\/p>

11\/01\/2021 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47453","activity_ticket_id":"46416","ticket_reference":"HDT47497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate lights out in the common parts ","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/20","activity_end":"2020-12-04 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56832","activity_notes":"Investigate lights out in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 18:45 (alan)<\/b>Various down lights in common parts not working order 5 new fitting <\/p>

11\/01\/2021 06:54 (alan)<\/b>Return to site replace faulty driver unit two lights in common parts not working<\/p>

11\/01\/2021 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47454","activity_ticket_id":"46417","ticket_reference":"HDT47498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate gas supplies ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/20","activity_end":"2020-12-04 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56833","activity_notes":"To reinstate gas supplies ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2020 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47455","activity_ticket_id":"46418","ticket_reference":"HDT47499","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty blind cords - FOR NEXT WEEK - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/20","activity_end":"2020-12-04 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56834","activity_notes":"Faulty blind cords - for this Wednesday morning via keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 11:14 (travis)<\/b>Attended and made list of components needed to repair blinds.On order.<\/p>

09\/12\/2020 13:19 (jane)<\/b>Parts on order for blinds <\/p>

22\/12\/2020 10:18 (travis)<\/b>Repaired all blinds.<\/p>

22\/12\/2020 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47456","activity_ticket_id":"46249","ticket_reference":"HDT47330","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 2, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"466","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"466","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/12\/20","activity_end":"2020-12-04 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56835","activity_notes":"To carry out ITC checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:13 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:20 (alan)<\/b>List of works <\/p>

01\/12\/2020 09:51 (iain)<\/b>List of works.<\/p>

01\/12\/2020 10:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2020 15:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2020 15:25 (iain)<\/b>List of works.<\/p>

07\/12\/2020 14:07 (iain)<\/b>Replaced fridge drawer.<\/p>

10\/12\/2020 15:13 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2020 15:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 11:18 (dan)<\/b>Replaced iso valve cleaned filters to resolve issue, pressure could be improved further by installing a low pressure compatible mixer tap<\/p>

17\/12\/2020 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47457","activity_ticket_id":"46419","ticket_reference":"HDT47500","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - new tenants to move in on Monday ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/20","activity_end":"2020-12-04 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56836","activity_notes":"Flat 3: basn plug sticking when in closed position. Flat 4: Light watermarks to far left window frame in reception. Gas not coming out to gas hob - not workingFlat 5: fitted light in wardrobe to right hand side in bedroom with ensuite not working. Flat 6: middle window to reception missing 1 sash cord. Plug the basin in shower room slightly sticking.","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2020 10:47 (roy)<\/b>With Michael to turn gas on to all flats and make sure heating ok<\/p>

07\/12\/2020 10:51 (jane)<\/b>Gas reinstated Need to return to repair the window etc <\/p>

07\/12\/2020 10:53 (roy)<\/b>Flat 3 pop up waste ok Flat 4 purged gas to job ok No leak found Flat 5 Reconnected wardrobe lights okFlat 6 pop up waste ok But time required for sash cord as window needs to be removed and repainted afterwards<\/p>

10\/12\/2020 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47458","activity_ticket_id":"46419","ticket_reference":"HDT47500","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - new tenants to move in on Monday ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/20","activity_end":"2020-12-04 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56837","activity_notes":"Flat 3: basn plug sticking when in closed position. Flat 4: Light watermarks to far left window frame in reception. Gas not coming out to gas hob - not workingFlat 5: fitted light in wardrobe to right hand side in bedroom with ensuite not working. Flat 6: middle window to reception missing 1 sash cord. Plug the basin in shower room slightly sticking.","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 10:47 (roy)<\/b>With Michael to turn gas on to all flats and make sure heating ok<\/p>

07\/12\/2020 10:51 (jane)<\/b>Gas reinstated Need to return to repair the window etc <\/p>

07\/12\/2020 10:53 (roy)<\/b>Flat 3 pop up waste ok Flat 4 purged gas to job ok No leak found Flat 5 Reconnected wardrobe lights okFlat 6 pop up waste ok But time required for sash cord as window needs to be removed and repainted afterwards<\/p>

10\/12\/2020 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47459","activity_ticket_id":"46420","ticket_reference":"HDT47501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13943 - New sliding track system to wardrobes ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/12\/20","activity_end":"2020-12-04 18:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56838","activity_notes":"New sliding track system to wardrobes ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2020 11:43 (jane)<\/b>For 5th January 2021<\/p>

15\/01\/2021 11:14 (sandra)<\/b>waiting on new appointment <\/p>

27\/01\/2021 11:33 (sandra)<\/b>(Ticket Closed)<\/p>

27\/01\/2021 11:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/01\/2021 11:57 (sandra)<\/b>We fitted the new system and it failed straight away Realistically the doors are too heavy for the running gear And we replaced like for like as we have done for you in the past So the system isnt up to the job - i would suggest its never worked properly since new We will get the brackets modified to make them stronger then we should be OK to fix it <\/p>

22\/02\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47460","activity_ticket_id":"46421","ticket_reference":"HDT47502","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flush to bathroom not working ","ticket_address_1":"Flat 14, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"208","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/20","activity_end":"2020-12-07 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56839","activity_notes":"Flush to bathroom not working ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2020 10:35 (roy)<\/b>All ok. Push button and siphon stuck<\/p>

07\/12\/2020 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47461","activity_ticket_id":"46422","ticket_reference":"HDT47503","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No heating in flat ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/20","activity_end":"2020-12-07 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56840","activity_notes":"Emergency call-out - No heating in flat ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2020 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47462","activity_ticket_id":"46423","ticket_reference":"HDT47504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No hot water ","ticket_address_1":"Flat 3, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"433","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"433","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/20","activity_end":"2020-12-07 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56841","activity_notes":"Emergency call-out - No hot water ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 09:38 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2020 10:45 (roy)<\/b>Heating ok but no hot water.Managed to get it working but definitely faulty.Michael said new boiler is required<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47463","activity_ticket_id":"46421","ticket_reference":"HDT47502","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flush to bathroom not working ","ticket_address_1":"Flat 14, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"208","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"208","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/20","activity_end":"2020-12-07 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56842","activity_notes":"Flush to bathroom not working ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 10:35 (roy)<\/b>All ok. Push button and siphon stuck<\/p>

07\/12\/2020 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47464","activity_ticket_id":"46424","ticket_reference":"HDT47505","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13803 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56843","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2020 13:28 (jane)<\/b>Provisionally booked for 4th January 2021<\/p>

23\/02\/2021 11:11 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

10\/12\/2021 15:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47465","activity_ticket_id":"46425","ticket_reference":"HDT47506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13802 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"315","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"315","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56844","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2020 13:30 (jane)<\/b>Works programmed in for 4th January 2021<\/p>

23\/02\/2021 11:11 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

10\/12\/2021 15:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47466","activity_ticket_id":"46426","ticket_reference":"HDT47507","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13801 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"169","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"169","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56845","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2020 13:32 (jane)<\/b>Works programmed in for the 4th January 2021<\/p>

23\/02\/2021 11:11 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

22\/06\/2021 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47467","activity_ticket_id":"46427","ticket_reference":"HDT47508","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hob repairs required ","ticket_address_1":"Flat 8 and 12, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 and 12, 30 Rathbone Place ","cs_id":"535","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/20","activity_end":"2020-12-07 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56846","activity_notes":"Hob repairs required ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2020 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47468","activity_ticket_id":"46428","ticket_reference":"HDT47509","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/20","activity_end":"2020-12-07 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56847","activity_notes":"List of works Flat 1.1, 52 Shaftesbury Avenue:Shower room lock - not working Flat 2.1, 52 Shaftesbury Avenue:Shower room lock - not working Flat 2.2, 52 Shaftesbury AvenueBedroom 2 - light watermarks to 1 window revealEnsuite - door lock not workingFlat 3.2 in 52 has a slight leak to the pipe under the basin in the ensuite. ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 08:18 (roy)<\/b>Flat 1. Ease and adjust toilet door lock and keeperFlat 2.2 as above Flat 3.2 as above but plus leak. Cherry picker required<\/p>

08\/12\/2020 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47469","activity_ticket_id":"46429","ticket_reference":"HDT47510","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/20","activity_end":"2020-12-07 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56848","activity_notes":"Toilet repairs and to replace plugs to iron and bedside lamps, remove toaster ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2020 10:37 (roy)<\/b>Cut out and removed work top.<\/p>

07\/12\/2020 10:39 (roy)<\/b>Replaced siphon. Replaced work top Resealed work top Rewired\/Replaced plugs on failed pat test items Iron and two bedside lamps<\/p>

07\/12\/2020 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47470","activity_ticket_id":"46430","ticket_reference":"HDT47511","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH DECEMBER ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"536","cs_address_2":"4a Rupert Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"536","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/20","activity_end":"2020-12-07 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56849","activity_notes":"To carry out compliance testing - FOR 8TH DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 13:38 (michaelk)<\/b>Completed. 145<\/p>

08\/12\/2020 13:54 (michaelk)<\/b>Completed cert. 145.<\/p>

08\/12\/2020 14:47 (jane)<\/b>(Ticket Closed)<\/p>

09\/12\/2020 17:03 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47471","activity_ticket_id":"46430","ticket_reference":"HDT47511","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH DECEMBER ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"536","cs_address_2":"4a Rupert Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"536","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/20","activity_end":"2020-12-07 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56850","activity_notes":"To carry out compliance testing - FOR 8TH DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 13:38 (michaelk)<\/b>Completed. 145<\/p>

08\/12\/2020 13:54 (michaelk)<\/b>Completed cert. 145.<\/p>

08\/12\/2020 14:47 (jane)<\/b>(Ticket Closed)<\/p>

09\/12\/2020 17:03 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47472","activity_ticket_id":"46431","ticket_reference":"HDT47512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH DECEMBER ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/20","activity_end":"2020-12-07 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56851","activity_notes":"To carry out compliance testing - FOR 8TH DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 13:39 (michaelk)<\/b>Comleted. 145<\/p>

08\/12\/2020 14:50 (jane)<\/b>(Ticket Closed)<\/p>

09\/12\/2020 18:54 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47473","activity_ticket_id":"46431","ticket_reference":"HDT47512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 8TH DECEMBER ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/20","activity_end":"2020-12-07 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56852","activity_notes":"To carry out compliance testing - FOR 8TH DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 13:39 (michaelk)<\/b>Comleted. 145<\/p>

08\/12\/2020 14:50 (jane)<\/b>(Ticket Closed)<\/p>

09\/12\/2020 18:54 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47474","activity_ticket_id":"46204","ticket_reference":"HDT47285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/20","activity_end":"2020-12-07 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56853","activity_notes":"Light out in lounge Undercabinet lights in kitchen not working Vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 15:51 (iain)<\/b>ITC's.<\/p>

19\/11\/2020 09:39 (jane)<\/b>Submitted list to client <\/p>

19\/11\/2020 11:37 (jane)<\/b>Proceeding with list <\/p>

23\/11\/2020 09:18 (alan)<\/b>List of works <\/p>

23\/11\/2020 11:26 (sandra)<\/b>electrical items finished <\/p>

07\/12\/2020 14:09 (iain)<\/b>List of works.<\/p>

09\/12\/2020 08:05 (dan)<\/b>Quote for new bath screen<\/p>

13\/12\/2020 19:21 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47475","activity_ticket_id":"46432","ticket_reference":"HDT47513","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drainage Smell - To check the gutters above flats - to check in Flat 3 and Flat 8","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/20","activity_end":"2020-12-07 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56854","activity_notes":"Drainage Smell - To check the gutters above flats - to check in Flat 3 and Flat 8","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 08:20 (roy)<\/b>Unable to clear blockage. Cleared blockage on roof but not sink to roof. Returning today to cut pipe in between roof and sink.Investigated smell into flat 3<\/p>

09\/12\/2020 08:04 (dan)<\/b>Cleaned waste pipes to clear blockage<\/p>

09\/12\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>

09\/12\/2020 17:01 (roy)<\/b>Returned with Danny to clear blockage. Tested and all ok<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47476","activity_ticket_id":"46433","ticket_reference":"HDT47514","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"issue with heating ","ticket_address_1":"Flat 1","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"537","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LZ","ticket_client_site":"537","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/20","activity_end":"2020-12-07 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56855","activity_notes":"issue with heatingtenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 13:40 (michaelk)<\/b>Fitted manifold pump from flat 2.95 <\/p>

08\/12\/2020 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47477","activity_ticket_id":"46428","ticket_reference":"HDT47509","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/20","activity_end":"2020-12-07 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56856","activity_notes":"flat 3.2 in 52 has a slight leak to the pipe under the basin in the ensuite. ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2020 08:18 (roy)<\/b>Flat 1. Ease and adjust toilet door lock and keeperFlat 2.2 as above Flat 3.2 as above but plus leak. Cherry picker required<\/p>

08\/12\/2020 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47478","activity_ticket_id":"46434","ticket_reference":"HDT47515","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire door to flats slamming ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"37\/38 Gerrard Street ","cs_id":"538","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"538","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/12\/20","activity_end":"2020-12-07 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56857","activity_notes":"Fire door to flats slamming ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 11:24 (travis)<\/b>Adjusted door closer to max to prevent slamming,fitted sponge draught excluder to frame to muffle any closing noise,if this is found to not be suitable by tenants,a new closer will be required.<\/p>

08\/12\/2020 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47479","activity_ticket_id":"46435","ticket_reference":"HDT47516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13942 - Replacement eyebolts ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrad Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"178","cs_address_2":"37-38 Gerrad Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"178","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/12\/20","activity_end":"2020-12-07 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56858","activity_notes":"Replacement eyebolts ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 10:26 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2021 11:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 19:48 (roy)<\/b>Give access to Height Safe<\/p>

29\/01\/2021 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47480","activity_ticket_id":"46436","ticket_reference":"HDT47517","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Flat 3, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 7-9 Charing Cross Road ","cs_id":"491","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"491","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/20","activity_end":"2020-12-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56859","activity_notes":"No hot water ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 11:25 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2020 13:52 (michaelk)<\/b>Attended site to investigate boiler failure, a new dhw differential valve is required.<\/p>

08\/12\/2020 13:54 (michaelk)<\/b>Attended site following collection from suppliers. Replaced dhw differential valve and left boiler fully operational. Labour 3 hrs 140.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47481","activity_ticket_id":"46437","ticket_reference":"HDT47518","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical issues ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/20","activity_end":"2020-12-07 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56860","activity_notes":"BOOKED WITH TENANT TOMORROW Electrical issues The light on the roof are not working even with lightbulb changes and also the bedroom lights in en suite are not either. ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 09:53 (jane)<\/b>Attending on Thursday at midday - tenant will be home <\/p>

21\/12\/2020 06:15 (alan)<\/b>Repair faulty connection to bedroom lights and look at lights on balcony not working To return to replace faulty cable going between light fittings <\/p>

12\/01\/2021 10:12 (sandra)<\/b>emailed for access Wednesday <\/p>

12\/01\/2021 13:55 (sandra)<\/b>BOOKED FOR 13TH <\/p>

13\/01\/2021 12:39 (sandra)<\/b>raining - rebooked for 14th <\/p>

20\/01\/2021 06:54 (alan)<\/b>Return to site and replace damaged cable user decking for lights on roof terrace <\/p>

20\/01\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47482","activity_ticket_id":"46438","ticket_reference":"HDT47519","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13945 - Redecoration works ","ticket_address_1":"Flat 3, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"485","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"485","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/12\/20","activity_end":"2020-12-07 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56861","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 10:41 (dean)<\/b>Can I have job details for this one please <\/p>

15\/12\/2020 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47483","activity_ticket_id":"46439","ticket_reference":"HDT47520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13947 - Replacement PCB to dishwasher ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/12\/20","activity_end":"2020-12-07 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56862","activity_notes":"Replacement PCB to dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2020 11:05 (jane)<\/b>Access via keys for Thursday <\/p>

17\/12\/2020 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47484","activity_ticket_id":"46439","ticket_reference":"HDT47520","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13947 - Replacement PCB to dishwasher ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/12\/20","activity_end":"2020-12-07 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56863","activity_notes":"Replacement PCB to dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2020 11:05 (jane)<\/b>Access via keys for Thursday <\/p>

17\/12\/2020 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47485","activity_ticket_id":"46440","ticket_reference":"HDT47521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate water leak - for 1pm on Tuesday 15th December ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24 Newport Court ","cs_id":"539","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"539","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/12\/20","activity_end":"2020-12-10 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56864","activity_notes":"Investigate water leak - for 1pm on Tuesday 15th December ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2020 09:05 (dan)<\/b>Liased on site with FM, roof in need of overhaul<\/p>

16\/12\/2020 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47486","activity_ticket_id":"46441","ticket_reference":"HDT47522","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to blown lamps in the common parts ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"08\/12\/20","activity_end":"2020-12-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56865","activity_notes":"To attend to blown lamps in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2020 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47487","activity_ticket_id":"46442","ticket_reference":"HDT47523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the door closer ","ticket_address_1":"13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"08\/12\/20","activity_end":"2020-12-08 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56866","activity_notes":"To repair the door closer ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2020 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47488","activity_ticket_id":"46443","ticket_reference":"HDT47524","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13932 - Parts for boiler ","ticket_address_1":"Flat 7. 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"471","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"471","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/20","activity_end":"2020-12-08 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56867","activity_notes":"Parts for boiler ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2020 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47489","activity_ticket_id":"46444","ticket_reference":"HDT47525","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13931 - Boiler issues ","ticket_address_1":"36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 West Street ","cs_id":"522","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/20","activity_end":"2020-12-08 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56868","activity_notes":"Boiler issues Following re-pressuring of boilers, we would recommend the following works:Flat 2 - 36 West StreetPressure gauge not operating, to replace with newFlat 3 - 36 West StreetTo replace split charging keyFlat 5 - 36 West StreetTo replace split charging key","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2020 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47490","activity_ticket_id":"46445","ticket_reference":"HDT47526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13948 - New 02 sensor ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/12\/20","activity_end":"2020-12-21 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56869","activity_notes":"New 02 sensor ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2020 10:35 (jane)<\/b>Works commencing on Wednesday 23rd December <\/p>

23\/12\/2020 13:43 (roy)<\/b>Assist Alan<\/p>

23\/12\/2020 14:32 (alan)<\/b>Quoted works Install power to 02 sensor <\/p>

23\/12\/2020 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47491","activity_ticket_id":"46432","ticket_reference":"HDT47513","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drainage Smell - To check the gutters above flats - to check in Flat 3 and Flat 8","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/12\/20","activity_end":"2020-12-08 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56870","activity_notes":"Drainage Smell - To check the gutters above flats - to check in Flat 3 and Flat 8","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2020 08:20 (roy)<\/b>Unable to clear blockage. Cleared blockage on roof but not sink to roof. Returning today to cut pipe in between roof and sink.Investigated smell into flat 3<\/p>

09\/12\/2020 08:04 (dan)<\/b>Cleaned waste pipes to clear blockage<\/p>

09\/12\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>

09\/12\/2020 17:01 (roy)<\/b>Returned with Danny to clear blockage. Tested and all ok<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47492","activity_ticket_id":"46446","ticket_reference":"HDT47527","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13921 - Water damage redecoration ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/12\/20","activity_end":"2020-12-08 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56871","activity_notes":"Water damage redecoration can this be completed tomorrow\/Thurs please? As we need to do the clean on Friday","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 10:37 (dean)<\/b>Done 390.00<\/p>

15\/12\/2020 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47493","activity_ticket_id":"46447","ticket_reference":"HDT47528","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend lamps out in common parts ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/20","activity_end":"2020-12-08 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56872","activity_notes":"To attend lamps out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2020 19:03 (alan)<\/b>Replace blown lamps in common parts <\/p>

14\/12\/2020 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47494","activity_ticket_id":"46448","ticket_reference":"HDT47529","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair jet washer Po Number - RP14258-20 ","ticket_address_1":"Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Rupert Court ","cs_id":"543","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"543","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/12\/20","activity_end":"2020-12-08 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56873","activity_notes":"To repair jet washer ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2020 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47495","activity_ticket_id":"46389","ticket_reference":"HDT47470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate water damage ","ticket_address_1":"Cafe Murano, 36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cafe Murano","cs_id":"521","cs_address_2":"36-38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"521","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/20","activity_end":"2020-12-10 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56874","activity_notes":"we reopened Caf Murano Covent Garden today to find further water damage at first floor level directly beneath the gulleys to the glazed roof. For your maintenance team to attend site to assess the damage and the gulley condition. Jonathan Glatt copied in will be onsite to assist your team. ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2020 10:37 (roy)<\/b>Visited site to inspect inside of property but old leak.<\/p>

03\/12\/2020 10:38 (roy)<\/b>Got access onto roof but major problems.Cleared one outlet<\/p>

10\/12\/2020 15:01 (iain)<\/b>Leak.<\/p>

11\/12\/2020 08:03 (roy)<\/b>Carried out repairs to gulley and cleared roofs<\/p>

11\/12\/2020 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47496","activity_ticket_id":"46204","ticket_reference":"HDT47285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/12\/20","activity_end":"2020-12-08 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56875","activity_notes":"To carry out ITC checks Plug to kitchen sink faulty Quote for new shower screen ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2020 15:51 (iain)<\/b>ITC's.<\/p>

19\/11\/2020 09:39 (jane)<\/b>Submitted list to client <\/p>

19\/11\/2020 11:37 (jane)<\/b>Proceeding with list <\/p>

23\/11\/2020 09:18 (alan)<\/b>List of works <\/p>

23\/11\/2020 11:26 (sandra)<\/b>electrical items finished <\/p>

07\/12\/2020 14:09 (iain)<\/b>List of works.<\/p>

09\/12\/2020 08:05 (dan)<\/b>Quote for new bath screen<\/p>

13\/12\/2020 19:21 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47497","activity_ticket_id":"46449","ticket_reference":"HDT47530","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"entrance door not latching ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/20","activity_end":"2020-12-08 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56876","activity_notes":"entrance door not latching ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 11:46 (travis)<\/b>Overhauled main door,Adjustment of closer and lubrication of all moving parts.<\/p>

09\/12\/2020 12:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47498","activity_ticket_id":"46450","ticket_reference":"HDT47531","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13950 - Repairs to sash windows ","ticket_address_1":"Flat 1, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"465","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"465","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/12\/20","activity_end":"2020-12-09 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56877","activity_notes":"Repairs to sash windows ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 14:34 (travis)<\/b>Sash window works.<\/p>

14\/12\/2020 10:30 (iain)<\/b>Sash windows.<\/p>

14\/12\/2020 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47499","activity_ticket_id":"46450","ticket_reference":"HDT47531","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13950 - Repairs to sash windows ","ticket_address_1":"Flat 1, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"465","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"465","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/20","activity_end":"2020-12-09 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56878","activity_notes":"Repairs to sash windows ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 14:34 (travis)<\/b>Sash window works.<\/p>

14\/12\/2020 10:30 (iain)<\/b>Sash windows.<\/p>

14\/12\/2020 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47500","activity_ticket_id":"46451","ticket_reference":"HDT47532","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13951 - Window repairs ","ticket_address_1":"Flat 2, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"466","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"466","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/12\/20","activity_end":"2020-12-09 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56879","activity_notes":"Window repairs ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 14:34 (travis)<\/b>Sash window works.<\/p>

14\/12\/2020 10:31 (iain)<\/b>Sash windows.<\/p>

14\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47501","activity_ticket_id":"46451","ticket_reference":"HDT47532","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13951 - Window repairs ","ticket_address_1":"Flat 2, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"466","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"466","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/20","activity_end":"2020-12-09 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56880","activity_notes":"Window repairs ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 14:34 (travis)<\/b>Sash window works.<\/p>

14\/12\/2020 10:31 (iain)<\/b>Sash windows.<\/p>

14\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47502","activity_ticket_id":"46452","ticket_reference":"HDT47533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Friday afternoon from 12noon ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/12\/20","activity_end":"2020-12-09 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56881","activity_notes":"List of works for Friday afternoon from 12noon 2.Washer dryer door is loose (Repair Aid attended but did not fix the issue- Please check if we are waiting for parts?)3.Dishwasher ( wheels on tray missing) ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 16:19 (roy)<\/b>New bathroom fan needed New blind needed New pop up waste required Faulty washing machine Faulty dishwasher Lights not working<\/p>

11\/12\/2020 16:47 (jane)<\/b>Blind on order Other parts are required for flat, to be ordered, tenant is leaving on Wednesday for 4 weeksAccess with keys <\/p>

14\/12\/2020 16:12 (jane)<\/b>Washing machine door has been fixedDishwasher wheels on order with appliance engineers <\/p>

17\/12\/2020 15:10 (jane)<\/b>Tuesday, 22\/12, between 10am and 2pm? <\/p>

04\/01\/2021 14:50 (sandra)<\/b>fitted bath control need to return with flexi hose <\/p>

05\/01\/2021 06:55 (michaelk)<\/b>Fitted replacement bath control, however pipe connections were 3\/4" and replacement connections were not available. <\/p>

05\/01\/2021 09:47 (sandra)<\/b>booked 5\/1 to complete works <\/p>

05\/01\/2021 14:52 (roy)<\/b>Remove\/Replace fan<\/p>

05\/01\/2021 19:55 (michaelk)<\/b>Fitted 3\/4" flexible to 15mm pipework.<\/p>

15\/01\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>

15\/01\/2021 12:11 (sandra)<\/b>- Wheels have been replaced on the 22nd of December<\/p>

15\/01\/2021 12:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 15:22 (iain)<\/b>Blind.<\/p>

19\/01\/2021 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47503","activity_ticket_id":"46452","ticket_reference":"HDT47533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Friday afternoon from 12noon ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/20","activity_end":"2020-12-11 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56882","activity_notes":"List of works for Friday afternoon from 12noon 1.Bathtub drain not working in guest bathroom4.Window shades in guest bedroom broken5.Skylight accessory to be able to open them. 6.Guest bathroom fan not working","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 16:19 (roy)<\/b>New bathroom fan needed New blind needed New pop up waste required Faulty washing machine Faulty dishwasher Lights not working<\/p>

11\/12\/2020 16:47 (jane)<\/b>Blind on order Other parts are required for flat, to be ordered, tenant is leaving on Wednesday for 4 weeksAccess with keys <\/p>

14\/12\/2020 16:12 (jane)<\/b>Washing machine door has been fixedDishwasher wheels on order with appliance engineers <\/p>

17\/12\/2020 15:10 (jane)<\/b>Tuesday, 22\/12, between 10am and 2pm? <\/p>

04\/01\/2021 14:50 (sandra)<\/b>fitted bath control need to return with flexi hose <\/p>

05\/01\/2021 06:55 (michaelk)<\/b>Fitted replacement bath control, however pipe connections were 3\/4" and replacement connections were not available. <\/p>

05\/01\/2021 09:47 (sandra)<\/b>booked 5\/1 to complete works <\/p>

05\/01\/2021 14:52 (roy)<\/b>Remove\/Replace fan<\/p>

05\/01\/2021 19:55 (michaelk)<\/b>Fitted 3\/4" flexible to 15mm pipework.<\/p>

15\/01\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>

15\/01\/2021 12:11 (sandra)<\/b>- Wheels have been replaced on the 22nd of December<\/p>

15\/01\/2021 12:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 15:22 (iain)<\/b>Blind.<\/p>

19\/01\/2021 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47504","activity_ticket_id":"46453","ticket_reference":"HDT47534","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working - TENANT HOME FOR FRIDAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, Exeter Mansions ","cs_id":"136","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"136","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/20","activity_end":"2020-12-11 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56883","activity_notes":" TENANT HOME FOR FRIDAY Tenant reported: The boiler has been showing an ignite every so often (maybe once every two weeks or so) and weve had to restart it to get the hot water running again.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 19:58 (michaelk)<\/b>Fitted burner seal and probe and electrode. 2 hrs labour 95.<\/p>

06\/01\/2021 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47505","activity_ticket_id":"46408","ticket_reference":"HDT47489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/20","activity_end":"2020-12-09 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56884","activity_notes":"Washing machine not working - Keys for access - Repair Aid will be along in about half an hour ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 11:34 (jane)<\/b>Attending Wednesday 9th December, access via keys <\/p>

09\/12\/2020 12:55 (travis)<\/b>Access and in attendance with service engineer.<\/p>

09\/12\/2020 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47506","activity_ticket_id":"46298","ticket_reference":"HDT47379","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC checks - no moving in date as yet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"485","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"485","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/20","activity_end":"2020-12-09 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56885","activity_notes":"To carry out ITC checks - no moving in date as yet ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2020 12:24 (iain)<\/b>ITC's.<\/p>

01\/12\/2020 13:26 (jane)<\/b>Submitted list to client <\/p>

09\/12\/2020 11:36 (jane)<\/b>Continue the list of works <\/p>

10\/12\/2020 14:59 (iain)<\/b>List of works.<\/p>

10\/12\/2020 15:00 (iain)<\/b>List of works.<\/p>

13\/12\/2020 19:01 (alan)<\/b>List of works <\/p>

14\/12\/2020 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47507","activity_ticket_id":"46454","ticket_reference":"HDT47535","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13953 - Water damage redecoration ","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/12\/20","activity_end":"2020-12-09 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56886","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2020 12:19 (dean)<\/b>Done 290.00<\/p>

16\/12\/2020 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47508","activity_ticket_id":"46456","ticket_reference":"HDT47537","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13952 - Replacement bi-fold shower enclosure ","ticket_address_1":"Flat 3, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"467","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"467","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/20","activity_end":"2020-12-09 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56887","activity_notes":"Replacement bi-fold shower enclosure ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 14:05 (jane)<\/b>Shower door on order <\/p>

14\/12\/2020 11:00 (jane)<\/b>The quote should say Flat 2 <\/p>

14\/12\/2020 13:40 (dan)<\/b>Supplied and fitted new shower enclosure<\/p>

14\/12\/2020 14:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47509","activity_ticket_id":"46457","ticket_reference":"HDT47538","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"4th Floor - Heating issues ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/21","activity_end":"2020-12-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56888","activity_notes":"REBOOKED FOR TUESDAY 5TH JANUARY 4th Floor - Heating issues We have noticed that the heating to our floor is not working very well and the offices are cold. The main office the radiators are not that hot and our room is not warm enough so that we have to have electric heaters on as well.The small rear office the radiator is really luke warm and the room is cold. It maybe as simple as increasing the water temperature in the system but could you ask your plumbers to have a look please? If they need access to our offices then the best days are Tuesdays and Wednesdays when we definitely have people in.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 14:46 (jane)<\/b>Re-booked for Tuesday 5th January 2021<\/p>

05\/01\/2021 19:45 (michaelk)<\/b>No access to 4th floor 1 hr labour 50.<\/p>

05\/01\/2021 19:45 (michaelk)<\/b>No access to 4th floor 1 hr labour 50.<\/p>

25\/01\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 10:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 10:15 (sandra)<\/b>(Placed On Hold) access after lockdown <\/p>

10\/12\/2021 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47510","activity_ticket_id":"46458","ticket_reference":"HDT47539","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The boiler will not turn on and there is a funny smell in the boiler cupboard - Tenant home for access ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/20","activity_end":"2020-12-09 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56889","activity_notes":"The boiler will not turn on and there is a funny smell in the boiler cupboard - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 16:32 (dan)<\/b>Boiler electrical fault, collect and supplied heaters, turned on water, electric etc to 1, 17 Catherine for tenant use<\/p>

10\/12\/2020 10:54 (dan)<\/b>Investigate damp to flat 1, located and cleared blockage to rain water stack, isolated water supplies and boiler<\/p>

13\/12\/2020 18:59 (alan)<\/b>Repair faulty connection in boiler Test and leave working <\/p>

14\/12\/2020 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47511","activity_ticket_id":"46458","ticket_reference":"HDT47539","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The boiler will not turn on and there is a funny smell in the boiler cupboard - Tenant home for access ","ticket_address_1":"Flat 2, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/20","activity_end":"2020-12-10 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56890","activity_notes":"The boiler will not turn on and there is a funny smell in the boiler cupboard - Tenant home for access - ALAN CAN YOU ATTEND HERE AT 9AM TOMORROW MORNING PLEASE ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 16:32 (dan)<\/b>Boiler electrical fault, collect and supplied heaters, turned on water, electric etc to 1, 17 Catherine for tenant use<\/p>

10\/12\/2020 10:54 (dan)<\/b>Investigate damp to flat 1, located and cleared blockage to rain water stack, isolated water supplies and boiler<\/p>

13\/12\/2020 18:59 (alan)<\/b>Repair faulty connection in boiler Test and leave working <\/p>

14\/12\/2020 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47512","activity_ticket_id":"46459","ticket_reference":"HDT47540","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating - for tomorrow ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QE","cs_address_1":"3rd Floor Flat ","cs_id":"232","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QE","ticket_client_site":"232","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/20","activity_end":"2020-12-09 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56891","activity_notes":"For tomorrow- no heating in the flat. She said the cooker is working but no heating.","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 08:01 (roy)<\/b>Tried and failed to get boiler running.Replaced fuse inside circuit board but blew straight away.Possible pump or can problem<\/p>

11\/12\/2020 16:20 (roy)<\/b>Pick up parts for Michael.Camden parts centre<\/p>

16\/12\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47513","activity_ticket_id":"46460","ticket_reference":"HDT47541","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate water and gas to the apartments ","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/20","activity_end":"2020-12-09 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56892","activity_notes":"To reinstate water and gas to the apartments ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 16:53 (dan)<\/b>Resumed water, gas and electricity supplies, tested boilers and appliances etc to flats 1,2 & 3<\/p>

10\/12\/2020 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47514","activity_ticket_id":"46461","ticket_reference":"HDT47542","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and take pictures of gas and electrics meter readings ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/20","activity_end":"2020-12-10 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56893","activity_notes":"To carry out pre-tenancy checks and take pictures of gas and electrics meter readings continue with this list ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2020 14:44 (jane)<\/b>Sent list to client <\/p>

10\/12\/2020 15:04 (iain)<\/b>ITC's.<\/p>

11\/01\/2021 14:45 (iain)<\/b>List of works.<\/p>

11\/01\/2021 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47515","activity_ticket_id":"46462","ticket_reference":"HDT47543","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water - For today ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/20","activity_end":"2020-12-10 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56894","activity_notes":"No hot water - For today ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 07:59 (roy)<\/b>Reoressured boiler. All working ok<\/p>

11\/12\/2020 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47516","activity_ticket_id":"45949","ticket_reference":"HDT47030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Make Safe window ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street","cs_id":"302","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 4NE","ticket_client_site":"302","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/20","activity_end":"2020-12-10 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56895","activity_notes":"Made safe wimdows but couldn't fit correct safety link,","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2020 09:00 (roy)<\/b>Made safe wimdows but couldn't fit correct safety link (Leylands sold out) Fitted something temp but not secure NTR<\/p>

10\/12\/2020 13:14 (travis)<\/b>Secured smoke vent\/window by fitting X2 purpose made decorative chains to either side .<\/p>

10\/12\/2020 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47517","activity_ticket_id":"45885","ticket_reference":"HDT46966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of Works ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/20","activity_end":"2020-12-10 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56896","activity_notes":"Please raise a work order for Reddan to attend to;The heating in the small bedroom.The sink stopper is stuck in place and we can not empty the water.Grease\/ realign the hinges on the Vanity Unit Check why the windows in the living area are difficult to open and close","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2020 09:43 (sandra)<\/b>waiting on access from client, asked for Wednesday or Thursday <\/p>

13\/10\/2020 10:42 (sandra)<\/b>Wednesday with Keys <\/p>

14\/10\/2020 21:10 (roy)<\/b>Windows sticking. Not complete Hearing in bedroom. Not complete Waste sticking. Complete Mirror cabinet doors. Incomplete<\/p>

26\/10\/2020 16:11 (sandra)<\/b>BOOKED FOR TUESDAY <\/p>

27\/10\/2020 11:26 (sandra)<\/b>attended but not given access. ask to reschedule for Wednesday at 10 am <\/p>

28\/10\/2020 15:38 (sandra)<\/b>heating working and quote for further works <\/p>

13\/12\/2020 18:59 (alan)<\/b>Reset all underfloor heating programs <\/p>

11\/01\/2021 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47518","activity_ticket_id":"46412","ticket_reference":"HDT47493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking roof ","ticket_address_1":"3rd Floor, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"530","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"530","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/20","activity_end":"2020-12-10 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56897","activity_notes":"Leaking roof The heavy rain this afternoon has resulted in water coming through one of the light fixtures in our meeting room. There is probably 3 or 4 inches of water that we have caught in a bucket. ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 21:00 (roy)<\/b>Leak into office but Dec long above needs lifting to source leak<\/p>

10\/12\/2020 12:32 (dan)<\/b>Leak investigation, access to top for flat required<\/p>

10\/12\/2020 13:01 (jane)<\/b>Requested access through client <\/p>

11\/12\/2020 09:22 (jane)<\/b>Tenant has agreed for access after 2pm today. Can you arrange? Please collect keys from the site office.<\/p>

11\/12\/2020 16:08 (dan)<\/b>Removed sections of decking, located and unblocked rainwater outlet<\/p>

11\/12\/2020 16:17 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2020 16:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2020 10:27 (iain)<\/b>Leak.<\/p>

14\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47519","activity_ticket_id":"46160","ticket_reference":"HDT47241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter reads - FOR 16th November ","ticket_address_1":"Flat 7, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/20","activity_end":"2020-12-10 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56898","activity_notes":"To drain down etc vacant property ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2020 14:55 (jane)<\/b>Submitted list to client <\/p>

16\/11\/2020 15:20 (iain)<\/b>ITC's.<\/p>

18\/11\/2020 09:37 (jane)<\/b>Continue with list <\/p>

18\/11\/2020 15:53 (iain)<\/b>List of works<\/p>

18\/11\/2020 15:53 (iain)<\/b>List of works<\/p>

19\/11\/2020 15:41 (iain)<\/b>List of works.<\/p>

20\/11\/2020 09:36 (iain)<\/b>List of works.<\/p>

25\/11\/2020 14:06 (alan)<\/b>List of works <\/p>

25\/11\/2020 14:24 (jane)<\/b>(Ticket Closed)<\/p>

10\/12\/2020 15:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/12\/2020 15:49 (dan)<\/b>Drained water supply, isolated power supply to boiler etc.<\/p>

10\/12\/2020 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47520","activity_ticket_id":"46459","ticket_reference":"HDT47540","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No heating - for tomorrow ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QE","cs_address_1":"3rd Floor Flat ","cs_id":"232","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QE","ticket_client_site":"232","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/20","activity_end":"2020-12-10 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56899","activity_notes":"For tomorrow- no heating in the flat. She said the cooker is working but no heating. - Mike tenant is home from 9:30am tomorrow ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 08:01 (roy)<\/b>Tried and failed to get boiler running.Replaced fuse inside circuit board but blew straight away.Possible pump or can problem<\/p>

11\/12\/2020 16:20 (roy)<\/b>Pick up parts for Michael.Camden parts centre<\/p>

16\/12\/2020 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47521","activity_ticket_id":"46463","ticket_reference":"HDT47544","ticket_client":"1961","client_name":"August Equity","ticket_title":"List of works ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/20","activity_end":"2020-12-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56900","activity_notes":"and run a Cat 6 data cable from the comms room to a ceiling point (approx. 15 metres). Also can we arrange for some lights to be replaced in the Mens toilets and one of the toilet seats has come loose and needs to be re-secured.","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 12:11 (dan)<\/b>Reduced seat<\/p>

13\/12\/2020 19:01 (alan)<\/b>Repair CAT6 cable in reception Replace blown lamps in toilets<\/p>

14\/12\/2020 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47522","activity_ticket_id":"46463","ticket_reference":"HDT47544","ticket_client":"1961","client_name":"August Equity","ticket_title":"List of works ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/20","activity_end":"2020-12-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56901","activity_notes":"Mens toilets one of the toilet seats has come loose and needs to be re-secured.Alan knows location ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 12:11 (dan)<\/b>Reduced seat<\/p>

13\/12\/2020 19:01 (alan)<\/b>Repair CAT6 cable in reception Replace blown lamps in toilets<\/p>

14\/12\/2020 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47523","activity_ticket_id":"46464","ticket_reference":"HDT47545","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13954 - New blinds and kitchen doors ","ticket_address_1":"36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 West Street ","cs_id":"522","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"522","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/01\/21","activity_end":"2021-01-11 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56902","activity_notes":"New blinds and kitchen doors Office will order the blinds and doors ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 11:36 (jane)<\/b>New blinds and kitchen doors on order, will be in stock early January 2021<\/p>

15\/01\/2021 12:57 (sandra)<\/b>b36629153wb order number<\/p>

18\/01\/2021 16:23 (sandra)<\/b>access asked for Wednesday <\/p>

20\/01\/2021 16:44 (iain)<\/b>Blinds and doors.<\/p>

21\/01\/2021 14:24 (travis)<\/b>Blinds, rubbish disposal.<\/p>

21\/01\/2021 14:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47524","activity_ticket_id":"46465","ticket_reference":"HDT47546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13939 - Electrics to canopies ","ticket_address_1":"Newport Place - Canopies ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Newport Place - Canopies ","cs_id":"531","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"531","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/12\/20","activity_end":"2020-12-14 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56903","activity_notes":"Electrics to canopies - For Monday and Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 16:06 (travis)<\/b>Collection and delivery of armoured cable x4.<\/p>

14\/12\/2020 14:58 (travis)<\/b>Pulling armoured cables.<\/p>

15\/12\/2020 06:51 (alan)<\/b>Quoted works <\/p>

15\/12\/2020 15:51 (travis)<\/b>Pulling cables and tray work.<\/p>

21\/12\/2020 06:07 (alan)<\/b>Quoted works <\/p>

21\/12\/2020 06:07 (alan)<\/b>Quoted works <\/p>

21\/12\/2020 06:08 (alan)<\/b>Quoted works <\/p>

21\/12\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47525","activity_ticket_id":"46465","ticket_reference":"HDT47546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13939 - Electrics to canopies ","ticket_address_1":"Newport Place - Canopies ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Newport Place - Canopies ","cs_id":"531","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"531","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/20","activity_end":"2020-12-14 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56904","activity_notes":"Electrics to canopies - For Monday and part of Tuesday, in attendance with Alan ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 16:06 (travis)<\/b>Collection and delivery of armoured cable x4.<\/p>

14\/12\/2020 14:58 (travis)<\/b>Pulling armoured cables.<\/p>

15\/12\/2020 06:51 (alan)<\/b>Quoted works <\/p>

15\/12\/2020 15:51 (travis)<\/b>Pulling cables and tray work.<\/p>

21\/12\/2020 06:07 (alan)<\/b>Quoted works <\/p>

21\/12\/2020 06:07 (alan)<\/b>Quoted works <\/p>

21\/12\/2020 06:08 (alan)<\/b>Quoted works <\/p>

21\/12\/2020 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47526","activity_ticket_id":"46466","ticket_reference":"HDT47547","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To turn on water and gas to the 3 x flats ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/20","activity_end":"2020-12-11 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56905","activity_notes":"To turn on water and gas to the 3 x flats ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2020 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47527","activity_ticket_id":"46467","ticket_reference":"HDT47548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ceiling leak - FOR LATE MRONING TODAY ","ticket_address_1":"19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19 Charlotte Street ","cs_id":"446","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"446","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/12\/20","activity_end":"2020-12-11 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56906","activity_notes":"This morning in the entrance way to the flat there was water dripping from around one of the ceiling light fittings, it only happened for around 5 mins and hasnt come back since - not sure what the cause Michael is 1 - (keys for access)Elliot is 2 - (home for access) ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 13:16 (dan)<\/b>Leak investigation, checked flat 1 box gutters and plumbing, suspect shower cubicle grout to be at fault, grouting should be renewed.<\/p>

22\/12\/2020 10:23 (jane)<\/b>Awaiting access - have requested twice <\/p>

15\/01\/2021 15:49 (iain)<\/b>Flat 1. Replaced sections of shower grout and mastic.<\/p>

15\/01\/2021 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47528","activity_ticket_id":"46468","ticket_reference":"HDT47549","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To fill mice holes - FOR MONDAY MORNING ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/20","activity_end":"2020-12-11 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56907","activity_notes":"To fill mice holes - FOR MONDAY MORNING Mr Clements 07702 719 923","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2020 11:01 (roy)<\/b>Refixed panel and sealed edges<\/p>

14\/12\/2020 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47529","activity_ticket_id":"46468","ticket_reference":"HDT47549","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To fill mice holes - FOR MONDAY MORNING ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/20","activity_end":"2020-12-11 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56908","activity_notes":"To fill mice holes - FOR MONDAY MORNING Mr Clements 07702 719 923","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 11:01 (roy)<\/b>Refixed panel and sealed edges<\/p>

14\/12\/2020 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47530","activity_ticket_id":"46469","ticket_reference":"HDT47550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the push bar handle to Fire door to the roof.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"11\/12\/20","activity_end":"2020-12-11 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56909","activity_notes":"To repair the push bar handle to Fire door to the roof.","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47531","activity_ticket_id":"46470","ticket_reference":"HDT47551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen sink blocked -TENANT HOME TODAY ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"549","cs_address_2":"16a Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"549","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/12\/20","activity_end":"2020-12-11 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56910","activity_notes":"Kitchen sink blocked -TENANT HOME TODAY ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 13:51 (dan)<\/b>Cleaned waste pipes, if problem reoccurs further investigation into potential pipework fault may be required as pipework was only recently cleaned<\/p>

11\/12\/2020 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47532","activity_ticket_id":"46471","ticket_reference":"HDT47552","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace blown lamps for MONDAY MORNING ","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/20","activity_end":"2020-12-11 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56911","activity_notes":"To replace blown lamps for MONDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 08:29 (roy)<\/b>Changed various bulbs but one in floor has a fault.Removed but couldn't see transformer.Need to speak to Alan <\/p>

11\/01\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47533","activity_ticket_id":"46473","ticket_reference":"HDT47554","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps on the 4th floor leading to roof area.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"11\/12\/20","activity_end":"2020-12-11 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56912","activity_notes":"To replace blown lamps on the 4th floor leading to roof area.","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47534","activity_ticket_id":"46467","ticket_reference":"HDT47548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ceiling leak - FOR LATE MRONING TODAY ","ticket_address_1":"19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19 Charlotte Street ","cs_id":"446","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"446","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/12\/20","activity_end":"2020-12-11 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56913","activity_notes":"Leak investigation, checked flat 1 box gutters and plumbing, suspect shower cubicle grout to be at fault, grouting should be renewed.","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 13:16 (dan)<\/b>Leak investigation, checked flat 1 box gutters and plumbing, suspect shower cubicle grout to be at fault, grouting should be renewed.<\/p>

22\/12\/2020 10:23 (jane)<\/b>Awaiting access - have requested twice <\/p>

15\/01\/2021 15:49 (iain)<\/b>Flat 1. Replaced sections of shower grout and mastic.<\/p>

15\/01\/2021 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47535","activity_ticket_id":"46474","ticket_reference":"HDT47555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/20","activity_end":"2020-12-15 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56914","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : Faulty kitchen lights & room blinds do not open.FOR TUESDAY MRONING AFTER 10AM ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 13:23 (jane)<\/b>All blinds working now Light fitting faulty, ordering new parts <\/p>

16\/12\/2020 08:41 (roy)<\/b>All blinds working.One blind had to remove and pull cable through.Removed light as had to refix off site. Return when access avaliable <\/p>

16\/12\/2020 08:58 (jane)<\/b>(Ticket Closed)<\/p>

15\/02\/2021 10:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2021 15:23 (alan)<\/b>Repair light in kitchen and put back <\/p>

18\/02\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47536","activity_ticket_id":"46475","ticket_reference":"HDT47556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please investigate a make safe hanging cable above shopfront Old Tree, 26 RS","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/20","activity_end":"2020-12-11 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56915","activity_notes":"Please investigate a make safe hanging cable above shopfront Old Tree, 26 RS","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2020 14:59 (travis)<\/b>Removed high level by cable from above restaurant.<\/p>

14\/12\/2020 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47537","activity_ticket_id":"46412","ticket_reference":"HDT47493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking roof ","ticket_address_1":"3rd Floor, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"530","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"530","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/12\/20","activity_end":"2020-12-11 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56916","activity_notes":"Leaking roof The heavy rain this afternoon has resulted in water coming through one of the light fixtures in our meeting room. There is probably 3 or 4 inches of water that we have caught in a bucket. ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2020 21:00 (roy)<\/b>Leak into office but Dec long above needs lifting to source leak<\/p>

10\/12\/2020 12:32 (dan)<\/b>Leak investigation, access to top for flat required<\/p>

10\/12\/2020 13:01 (jane)<\/b>Requested access through client <\/p>

11\/12\/2020 09:22 (jane)<\/b>Tenant has agreed for access after 2pm today. Can you arrange? Please collect keys from the site office.<\/p>

11\/12\/2020 16:08 (dan)<\/b>Removed sections of decking, located and unblocked rainwater outlet<\/p>

11\/12\/2020 16:17 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2020 16:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2020 10:27 (iain)<\/b>Leak.<\/p>

14\/12\/2020 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47538","activity_ticket_id":"46476","ticket_reference":"HDT47557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstate radiator and leaking sink - For this morning - Keys for access ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/20","activity_end":"2020-12-14 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56917","activity_notes":"Leaking from the Sink under the kitchento reinstate the radiator this morning.Cleaner found it on the floor and bracket off the wall. ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2020 13:39 (dan)<\/b>Rehung rad with toggle fixings, repaired pipework connections and repressurised system, repaired leaking sink waste<\/p>

14\/12\/2020 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47539","activity_ticket_id":"46250","ticket_reference":"HDT47331","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks - keys not available until Thursday 26th November ","ticket_address_1":"Flat 3, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"467","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"467","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/12\/20","activity_end":"2020-12-14 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56918","activity_notes":"To carry out ITC checks ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2020 15:24 (iain)<\/b>List of works.<\/p>

09\/12\/2020 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47540","activity_ticket_id":"46477","ticket_reference":"HDT47558","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can we have an urgent call out as the front door to the above block at the Exchange is not closing and is a security risk","ticket_address_1":"25 Luxborough Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"25 Luxborough Street ","cs_id":"552","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"552","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/12\/20","activity_end":"2020-12-14 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56919","activity_notes":"Can we have an urgent call out as the front door to the above block at the Exchange is not closing and is a security risk","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2020 11:27 (roy)<\/b>Ease and adjusted door closure. Cleaned latchUsed WD40 on lock.<\/p>

14\/12\/2020 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47541","activity_ticket_id":"46478","ticket_reference":"HDT47559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and meter readings - keys for access ","ticket_address_1":"Flat 8, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House ","cs_id":"553","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/20","activity_end":"2020-12-14 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56920","activity_notes":"To carry out pre-tenancy checks and meter readings - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 10:05 (iain)<\/b>ITC's.<\/p>

15\/12\/2020 13:54 (jane)<\/b>Submitted list to client <\/p>

15\/12\/2020 14:44 (jane)<\/b>Proceeding with list of works <\/p>

18\/12\/2020 14:09 (jane)<\/b>Blind cords on order <\/p>

18\/12\/2020 15:46 (iain)<\/b>List of works.<\/p>

21\/12\/2020 06:11 (alan)<\/b>Replace faulty dimmer module to bedroom wall lights and repair loose connection <\/p>

22\/12\/2020 10:02 (iain)<\/b>List of works.<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Closed)<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Closed)<\/p>

22\/12\/2020 11:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2020 11:45 (jane)<\/b>Blind cords on order <\/p>

08\/01\/2021 09:12 (iain)<\/b>List of works.<\/p>

18\/01\/2021 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47542","activity_ticket_id":"46479","ticket_reference":"HDT47560","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13925 - Window repairs - Option One ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"463","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"463","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/12\/20","activity_end":"2020-12-14 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56921","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47543","activity_ticket_id":"46480","ticket_reference":"HDT47561","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/13930 - MT10 time-switch not operating ","ticket_address_1":"Flat 4, 61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"463","cs_address_2":"61 Berwick Street","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"463","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/20","activity_end":"2020-12-14 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56922","activity_notes":"MT10 time-switch not operating ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 06:56 (michaelk)<\/b>Fitted replacement controller. 1 hour labour<\/p>

06\/01\/2021 13:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47544","activity_ticket_id":"46481","ticket_reference":"HDT47562","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13929 - Replacement blinds ","ticket_address_1":"61 Berwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"61 Berwick Street","cs_id":"520","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"520","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/01\/21","activity_end":"2021-01-11 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56923","activity_notes":"Flat 1 - LoungeTo disconnect and remove existing and supply and fit 1No new purpose-made white wooden venetian blindwith 25mm slatFlat 2 - BedroomTo disconnect and remove existing and supply and fit 1No new purpose-made white wooden venetian blindwith 25mm slatFlat 4 - BedroomTo disconnect and remove existing and supply and fit No new purpose-made white wooden venetian blindwith 25mm slat","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2020 11:53 (jane)<\/b>Blinds on order, will be in stock early January 2021<\/p>

13\/01\/2021 14:36 (sandra)<\/b>access asked for thursday <\/p>

15\/01\/2021 15:50 (iain)<\/b>Replacement blinds.<\/p>

15\/01\/2021 16:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47545","activity_ticket_id":"46482","ticket_reference":"HDT47563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge not working ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QE","cs_address_1":"3rd Floor Flat ","cs_id":"232","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QE","ticket_client_site":"232","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/12\/20","activity_end":"2020-12-14 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56924","activity_notes":"Fridge not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2020 14:17 (jane)<\/b>For Wednesday between 12 and 4pm <\/p>

18\/12\/2020 10:31 (jane)<\/b>Bulb for fridge on order <\/p>

15\/01\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47546","activity_ticket_id":"46483","ticket_reference":"HDT47564","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"effluent coming up through the flooring ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Great Portland Street ","cs_id":"554","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"554","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/20","activity_end":"2020-12-14 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56925","activity_notes":"Effluent coming up the drainage flooding the basementAccess - font door Moss 07768264374 if there are any problems","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2020 15:58 (dan)<\/b>Unable to clear blockage to rainwater system from internal manhole, Thames water contacted visit scheduled, Job ref 01214605511<\/p>

14\/12\/2020 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47547","activity_ticket_id":"46484","ticket_reference":"HDT47565","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked toilet - flooding the basement ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/20","activity_end":"2020-12-14 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56926","activity_notes":"BLOCKED LOOEffluent coming up the drainage flooding the basement","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 16:55 (jane)<\/b>Attended site with hpwj unit. On arrival lifted chamber more likely to be main interceptor. Felt down to determine if rodding eye but needed to vac out numerous loads to be able to lift burns plate.It was then possible to clear through trap leaving free flowing fully tested<\/p>

16\/12\/2020 09:10 (dan)<\/b>Revisited site, rain water has subsided, unable to clear drainage<\/p>

16\/12\/2020 10:14 (jane)<\/b>(Ticket Closed)<\/p>

12\/01\/2021 12:45 (sandra)<\/b>W1W 7LA<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47548","activity_ticket_id":"46485","ticket_reference":"HDT47566","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13949 - Redecoration works ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/12\/20","activity_end":"2020-12-14 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56927","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 11:27 (dean)<\/b>Done 480.00<\/p>

17\/12\/2020 12:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47549","activity_ticket_id":"46486","ticket_reference":"HDT47567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13956 - New supply for fire alarm panel ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/12\/20","activity_end":"2020-12-14 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56928","activity_notes":"New supply for fire alarm panel ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2020 07:30 (alan)<\/b>Install power for fire alarm as per quote <\/p>

23\/12\/2020 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47550","activity_ticket_id":"46487","ticket_reference":"HDT47568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13957 - Run new supply for fire alarm panel ","ticket_address_1":"22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Goodge Steet","cs_id":"190","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 2QF","ticket_client_site":"190","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/12\/20","activity_end":"2020-12-14 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56929","activity_notes":"Run new supply for fire alarm panel ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2020 07:34 (alan)<\/b>Install power supply for new fire alarm As per quote <\/p>

05\/01\/2021 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47551","activity_ticket_id":"46488","ticket_reference":"HDT47569","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty blind cords - New tenants move in on Wednesday ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/12\/20","activity_end":"2020-12-14 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56930","activity_notes":"Faulty blind cords - New tenants move in on Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 12:44 (roy)<\/b>Refixed 8 blind cords Ensuite blind cord is broken but managed to closeNeeds newLillian requires a quote but will wait until tenant complains 590 x 1800 drop x 25 white fins. Has 20mm band in middle<\/p>

15\/12\/2020 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47552","activity_ticket_id":"46489","ticket_reference":"HDT47570","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Lock change - For tomorrow ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/12\/20","activity_end":"2020-12-14 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56931","activity_notes":"Would a locksmith be able to go to 96-100 New Cavendish Street tomorrow to break open an under pavement vault door and install a new lock? Just a normal key lock. The tenants renting that storage space have left and not given us the keys back.Please can you call the porter Peter to arrange this on 07704 551335 and he will show you which vault to do this too.","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:27 (roy)<\/b>Checked but deadlock.Need locksmith. Will arrange today<\/p>

23\/12\/2020 13:40 (roy)<\/b>Locksmith opened door.I replaced lock and filled door.Door swollen and needs to be planned down<\/p>

23\/12\/2020 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47553","activity_ticket_id":"46490","ticket_reference":"HDT47571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine burning rubber smell ","ticket_address_1":"Flat 4, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/12\/20","activity_end":"2020-12-14 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56932","activity_notes":"Washing machine burning rubber smell ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2020 08:49 (jane)<\/b>For Thursday afternoon <\/p>

18\/12\/2020 12:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47554","activity_ticket_id":"46491","ticket_reference":"HDT47572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Flats 1 and 2 ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/21","activity_end":"2021-01-11 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56933","activity_notes":"List of works for Flats 1 and 2 Just a few things to highlight here today: Flat 1 - I have had to switch off the hob fuse switch as when I turned on the control knobs it wouldn't ignite and just kept on making ticking noises The middle blind in the living room isn't working (it is lowered at the moment and won't raise, probably because the cord is knotted and tangled) I also couldn't locate the gas meter for flat 1 Flat 2 - the casing for the smoke alarm in the kitchen has been taken off the ceiling and not working The heated towel rail in the shower room is leaking oil from the right hand side pipe (only a small drip)","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:31 (roy)<\/b>Hob. Tom details for new Blinds. Sent measurements for new Alarms faulty Towel rail ok <\/p>

18\/12\/2020 10:59 (jane)<\/b>List of works completed apart from :Blinds on order Hob gone to quote for replacement <\/p>

18\/12\/2020 10:59 (jane)<\/b>Blinds in stock early January 2021<\/p>

19\/12\/2020 09:09 (roy)<\/b>Remove Rewire and fit new head and smoke alarms.Flats 1 and 2<\/p>

11\/01\/2021 09:59 (sandra)<\/b>BLINDS IN STOCK JANUARY <\/p>

19\/01\/2021 15:22 (iain)<\/b>Blinds.<\/p>

19\/01\/2021 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47555","activity_ticket_id":"46491","ticket_reference":"HDT47572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Flats 1 and 2 ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/20","activity_end":"2020-12-14 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56934","activity_notes":"List of works for Flats 1 and 2 Just a few things to highlight here today: Flat 1 - I have had to switch off the hob fuse switch as when I turned on the control knobs it wouldn't ignite and just kept on making ticking noises The middle blind in the living room isn't working (it is lowered at the moment and won't raise, probably because the cord is knotted and tangled) I also couldn't locate the gas meter for flat 1 Flat 2 - the casing for the smoke alarm in the kitchen has been taken off the ceiling and not working The heated towel rail in the shower room is leaking oil from the right hand side pipe (only a small drip)","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 08:31 (roy)<\/b>Hob. Tom details for new Blinds. Sent measurements for new Alarms faulty Towel rail ok <\/p>

18\/12\/2020 10:59 (jane)<\/b>List of works completed apart from :Blinds on order Hob gone to quote for replacement <\/p>

18\/12\/2020 10:59 (jane)<\/b>Blinds in stock early January 2021<\/p>

19\/12\/2020 09:09 (roy)<\/b>Remove Rewire and fit new head and smoke alarms.Flats 1 and 2<\/p>

11\/01\/2021 09:59 (sandra)<\/b>BLINDS IN STOCK JANUARY <\/p>

19\/01\/2021 15:22 (iain)<\/b>Blinds.<\/p>

19\/01\/2021 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47556","activity_ticket_id":"46492","ticket_reference":"HDT47573","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13958 - Lighting control replacement ","ticket_address_1":"Flat 10, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/12\/20","activity_end":"2020-12-14 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56935","activity_notes":"To replace faulty lighting control unit in main room for a 3 gang dimmer switch, commission, test and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2020 09:37 (alan)<\/b>Quoted works <\/p>

04\/01\/2021 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47557","activity_ticket_id":"46493","ticket_reference":"HDT47574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to reinstate water and services in the above apartment today and check the roof hatch is working properly.","ticket_address_1":"Flat 3, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"557","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"557","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/12\/20","activity_end":"2020-12-15 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56936","activity_notes":"to reinstate water and services in the above apartment today and check the roof hatch is working properly.","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2020 09:07 (dan)<\/b>Reinstated and tested services, repaired leaking valve,Boiler has ignition faultRoof hatch swollen and difficult to open<\/p>

16\/12\/2020 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47558","activity_ticket_id":"46494","ticket_reference":"HDT47575","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":" Please put handles on meter room cupboard doors and re hang doors safely","ticket_address_1":"20 Leigh Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1H 9EW","cs_address_1":"20 Leigh Street ","cs_id":"558","cs_address_2":"","cs_town":"London","cs_postcode":"WC1H 9EW","ticket_client_site":"558","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/20","activity_end":"2020-12-15 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56937","activity_notes":"Please put handles on meter room cupboard doors and re hang doors safelyKeys at Davis Brown, 1 Margaret Street, London, W1WTo inform client of a day ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2020 13:43 (iain)<\/b>Handles.<\/p>

17\/12\/2020 15:22 (iain)<\/b>Meter cupboard handles.<\/p>

17\/12\/2020 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47559","activity_ticket_id":"46495","ticket_reference":"HDT47576","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Entrance door is not closing properly","ticket_address_1":"30 Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Floral Street ","cs_id":"503","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9DP","ticket_client_site":"503","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/20","activity_end":"2020-12-15 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56938","activity_notes":"Entrance door is not closing properly","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2020 12:27 (iain)<\/b>Eased and adjusted door, closer and hinges.<\/p>

15\/12\/2020 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47560","activity_ticket_id":"46494","ticket_reference":"HDT47575","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":" Please put handles on meter room cupboard doors and re hang doors safely","ticket_address_1":"20 Leigh Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1H 9EW","cs_address_1":"20 Leigh Street ","cs_id":"558","cs_address_2":"","cs_town":"London","cs_postcode":"WC1H 9EW","ticket_client_site":"558","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/20","activity_end":"2020-12-15 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56939","activity_notes":"Please put handles on meter room cupboard doors and re hang doors safelyKeys at Davis Brown, 1 Margaret Street, London, W1WTo inform client of a day ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 13:43 (iain)<\/b>Handles.<\/p>

17\/12\/2020 15:22 (iain)<\/b>Meter cupboard handles.<\/p>

17\/12\/2020 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47561","activity_ticket_id":"46495","ticket_reference":"HDT47576","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Entrance door is not closing properly","ticket_address_1":"30 Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Floral Street ","cs_id":"503","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9DP","ticket_client_site":"503","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/20","activity_end":"2020-12-15 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56940","activity_notes":"Entrance door is not closing properly","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 12:27 (iain)<\/b>Eased and adjusted door, closer and hinges.<\/p>

15\/12\/2020 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47562","activity_ticket_id":"46496","ticket_reference":"HDT47577","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13959 - Redecoration of mould ","ticket_address_1":"11 Wellington Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Wellington Court ","cs_id":"337","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"337","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/12\/20","activity_end":"2020-12-15 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56941","activity_notes":"Redecoration of mould ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 16:55 (dean)<\/b>Done 190.00<\/p>

21\/12\/2020 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47563","activity_ticket_id":"46496","ticket_reference":"HDT47577","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13959 - Redecoration of mould ","ticket_address_1":"11 Wellington Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Wellington Court ","cs_id":"337","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"337","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/12\/20","activity_end":"2020-12-15 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56942","activity_notes":"Redecoration of mould ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2020 16:55 (dean)<\/b>Done 190.00<\/p>

21\/12\/2020 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47564","activity_ticket_id":"46497","ticket_reference":"HDT47578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - vacant flat - asap ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"365","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"365","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/20","activity_end":"2020-12-15 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56943","activity_notes":"To carry out PAT testing - vacant flat - asap ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:26 (roy)<\/b>Pat test<\/p>

17\/12\/2020 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47565","activity_ticket_id":"46498","ticket_reference":"HDT47579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - FOR WEDNESDAY MORNING - TENANT HOME ","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"242","cs_address_2":"10 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"242","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/20","activity_end":"2020-12-16 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56944","activity_notes":"To carry out PAT testing - FOR WEDNESDAY MORNING - TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:25 (roy)<\/b>Pat test<\/p>

17\/12\/2020 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47566","activity_ticket_id":"46499","ticket_reference":"HDT47580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13517 - 38 St Martins Lane - Common Parts Staircase","ticket_address_1":"38 St Martins Lane - Common Parts Staircase","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56945","activity_notes":"Redecoration and carpet cleaning ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 17:03 (dean)<\/b>Done 900.00<\/p>

11\/01\/2021 17:03 (dean)<\/b>Done 900.00<\/p>

12\/01\/2021 16:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47567","activity_ticket_id":"46500","ticket_reference":"HDT47581","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13960 - Redecoration works ","ticket_address_1":"Flat 8, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House ","cs_id":"553","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"553","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56946","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 16:55 (dean)<\/b>Done 395.00<\/p>

21\/12\/2020 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47568","activity_ticket_id":"46501","ticket_reference":"HDT47582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"the door leading to the roof top to be repaired as it doesn\u00e2\u20ac\u2122t stay open. - FOR WEDNESDAY - VACANT FLAT ","ticket_address_1":"Flat 3, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56947","activity_notes":"the door leading to the roof top to be repaired as it doesnt stay open. - FOR WEDNESDAY - VACANT FLAT ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 15:18 (iain)<\/b>Roof door.<\/p>

18\/12\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47569","activity_ticket_id":"46472","ticket_reference":"HDT47553","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Shop Unit, 14 GS to make safe \/ box in wall\/tile damage in their wc ","ticket_address_1":"14 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street","cs_id":"550","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PT","ticket_client_site":"550","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56948","activity_notes":" Shop Unit, 14 GS to make safe \/ box in wall\/tile damage in their wc ","activity_timesheet":null,"ticket_notes_combined":"

27\/04\/2021 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47570","activity_ticket_id":"46455","ticket_reference":"HDT47536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To clear plastic bag from outlet - cherry picker required","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56949","activity_notes":"To clear plastic bag from outlet - cherry picker requiredTravis, can you check this please for us, thanks ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2020 13:25 (travis)<\/b>Cleared x5 plastic rubble sacks from gully overlooking Rupert St.<\/p>

16\/12\/2020 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47571","activity_ticket_id":"46405","ticket_reference":"HDT47486","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/13816 - Rehang basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56950","activity_notes":"To allow to attend the above site with all necessary plant and materials and carry out protection works asrequired to disabled toilet on ground floor.To construct and install timber framework to plasterboard wall to provide adequate reinforcement.Re-instate hand basin and tiled splashback. Connect supplies and test.Apply sealant. Remove all waste and clean area on completionIain, let me know when you want to go in here ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:26 (dan)<\/b>Rehung basin, adding timber support, repaired tiles<\/p>

17\/12\/2020 15:19 (iain)<\/b>Disabled sink.<\/p>

17\/12\/2020 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47572","activity_ticket_id":"46209","ticket_reference":"HDT47290","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13861 - Refurbishment works ","ticket_address_1":"Top Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"427","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"427","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56951","activity_notes":"To allow to attend the above site and carry out all necessary protection works as required.Isolate supplies to lighting circuit within kitchen area. Carefully remove remainder of defective ceilingfollowing heavy water ingress.Cart away & dispose of correctly at waste transfer site. Re-instate ceiling, prepare and make good, applymulti finish plaster followed by 1No mist coat and 2No coats of colour match emulsion.Reinstate lighting circuit and leave working.Remove all waste and clean site on completion","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2020 15:25 (travis)<\/b>Ceiling repairs, plastered.<\/p>

22\/12\/2020 08:29 (dean)<\/b>Done 850.00<\/p>

22\/12\/2020 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47573","activity_ticket_id":"46272","ticket_reference":"HDT47353","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13868 - Replacement ceiling ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56952","activity_notes":"To allow for a two man team to attend the above site and carefully bag up and remove defective ceilingfrom 5th floor common parts.Then to replace plasterboard ceiling, tape and join and apply 2No coats of emulsion to new ceiling oncompletion and reinstate light fitting","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 14:32 (jane)<\/b>Requested for Friday <\/p>

16\/12\/2020 06:41 (travis)<\/b>Attended and measured up for materials.<\/p>

18\/12\/2020 10:37 (travis)<\/b>Make good ceiling works.<\/p>

18\/12\/2020 11:12 (iain)<\/b>Ceiling.<\/p>

18\/12\/2020 11:15 (jane)<\/b>Ceiling has been replaced, now requires repainting <\/p>

22\/12\/2020 08:28 (dean)<\/b>Done 70.00<\/p>

22\/12\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47574","activity_ticket_id":"46272","ticket_reference":"HDT47353","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13868 - Replacement ceiling ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56953","activity_notes":"To allow for a two man team to attend the above site and carefully bag up and remove defective ceilingfrom 5th floor common parts.Then to replace plasterboard ceiling, tape and join and apply 2No coats of emulsion to new ceiling oncompletion and reinstate light fitting","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 14:32 (jane)<\/b>Requested for Friday <\/p>

16\/12\/2020 06:41 (travis)<\/b>Attended and measured up for materials.<\/p>

18\/12\/2020 10:37 (travis)<\/b>Make good ceiling works.<\/p>

18\/12\/2020 11:12 (iain)<\/b>Ceiling.<\/p>

18\/12\/2020 11:15 (jane)<\/b>Ceiling has been replaced, now requires repainting <\/p>

22\/12\/2020 08:28 (dean)<\/b>Done 70.00<\/p>

22\/12\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47575","activity_ticket_id":"45373","ticket_reference":"HDT46454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Inter-tenancy checks and meter reads - FOR TODAY ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56954","activity_notes":"Inter tenancy works ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:21 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 16:56 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:12 (jane)<\/b>(Removed from on-hold)<\/p>

17\/12\/2020 15:12 (iain)<\/b>List of works.<\/p>

17\/12\/2020 15:13 (iain)<\/b>List of works.<\/p>

18\/12\/2020 16:56 (dean)<\/b>80.00<\/p>

23\/12\/2020 07:39 (alan)<\/b>List of works <\/p>

04\/01\/2021 12:17 (alan)<\/b>List of works <\/p>

04\/01\/2021 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47576","activity_ticket_id":"45373","ticket_reference":"HDT46454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Inter-tenancy checks and meter reads - FOR TODAY ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56955","activity_notes":"Can we do ITC here today please? and meter reads? Gas is in GAS CUPBOARD OUTSIDE MAIN DOOR which they will need an extra key for","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:21 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 16:56 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:12 (jane)<\/b>(Removed from on-hold)<\/p>

17\/12\/2020 15:12 (iain)<\/b>List of works.<\/p>

17\/12\/2020 15:13 (iain)<\/b>List of works.<\/p>

18\/12\/2020 16:56 (dean)<\/b>80.00<\/p>

23\/12\/2020 07:39 (alan)<\/b>List of works <\/p>

04\/01\/2021 12:17 (alan)<\/b>List of works <\/p>

04\/01\/2021 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47577","activity_ticket_id":"45373","ticket_reference":"HDT46454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Inter-tenancy checks and meter reads - FOR TODAY ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/12\/20","activity_end":"2020-12-15 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56956","activity_notes":"Can we do ITC here today please? and meter reads? Gas is in GAS CUPBOARD OUTSIDE MAIN DOOR which they will need an extra key for","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2020 14:21 (jane)<\/b>Submitted pre-tenancy list to client for approval <\/p>

02\/09\/2020 16:56 (jane)<\/b>(Placed On Hold) <\/p>

17\/11\/2020 16:12 (jane)<\/b>(Removed from on-hold)<\/p>

17\/12\/2020 15:12 (iain)<\/b>List of works.<\/p>

17\/12\/2020 15:13 (iain)<\/b>List of works.<\/p>

18\/12\/2020 16:56 (dean)<\/b>80.00<\/p>

23\/12\/2020 07:39 (alan)<\/b>List of works <\/p>

04\/01\/2021 12:17 (alan)<\/b>List of works <\/p>

04\/01\/2021 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47578","activity_ticket_id":"46502","ticket_reference":"HDT47583","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Plumbing issues - property vacant ","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/12\/20","activity_end":"2020-12-15 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56957","activity_notes":"There is no hot water and kitchen sink is blocked.Property it vacant, management keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2020 09:08 (dan)<\/b>Cleaned waste pipes to clear blockage, boiler has overheat fault - unable to resolve<\/p>

16\/12\/2020 13:48 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 10:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2020 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47579","activity_ticket_id":"46484","ticket_reference":"HDT47565","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked toilet - flooding the basement ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/12\/20","activity_end":"2020-12-15 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56958","activity_notes":"BLOCKED LOOEffluent coming up the drainage flooding the basement","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2020 16:55 (jane)<\/b>Attended site with hpwj unit. On arrival lifted chamber more likely to be main interceptor. Felt down to determine if rodding eye but needed to vac out numerous loads to be able to lift burns plate.It was then possible to clear through trap leaving free flowing fully tested<\/p>

16\/12\/2020 09:10 (dan)<\/b>Revisited site, rain water has subsided, unable to clear drainage<\/p>

16\/12\/2020 10:14 (jane)<\/b>(Ticket Closed)<\/p>

12\/01\/2021 12:45 (sandra)<\/b>W1W 7LA<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47580","activity_ticket_id":"46503","ticket_reference":"HDT47584","ticket_client":"1734","client_name":"PZ Cussons Beauty","ticket_title":"Leak to 3rd floor kitchen ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/12\/20","activity_end":"2020-12-15 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56959","activity_notes":"Leak to 3rd floor kitchen - for tomorrow Security on site from 7am to 7pm ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 11:55 (dan)<\/b>Traced leak to water filter unit, isolated supply,Brita specialist required to replace components<\/p>

17\/12\/2020 12:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47581","activity_ticket_id":"46478","ticket_reference":"HDT47559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and meter readings - keys for access ","ticket_address_1":"Flat 8, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House ","cs_id":"553","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"553","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/12\/20","activity_end":"2020-12-15 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56960","activity_notes":"To carry out pre-tenancy checks and meter readings - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 10:05 (iain)<\/b>ITC's.<\/p>

15\/12\/2020 13:54 (jane)<\/b>Submitted list to client <\/p>

15\/12\/2020 14:44 (jane)<\/b>Proceeding with list of works <\/p>

18\/12\/2020 14:09 (jane)<\/b>Blind cords on order <\/p>

18\/12\/2020 15:46 (iain)<\/b>List of works.<\/p>

21\/12\/2020 06:11 (alan)<\/b>Replace faulty dimmer module to bedroom wall lights and repair loose connection <\/p>

22\/12\/2020 10:02 (iain)<\/b>List of works.<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Closed)<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Closed)<\/p>

22\/12\/2020 11:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2020 11:45 (jane)<\/b>Blind cords on order <\/p>

08\/01\/2021 09:12 (iain)<\/b>List of works.<\/p>

18\/01\/2021 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47582","activity_ticket_id":"46504","ticket_reference":"HDT47585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen drainage issue - FOR TODAY AT 9:30AM - TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/20","activity_end":"2020-12-16 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56961","activity_notes":"Kitchen drainage issue - FOR TODAY AT 9:30AM - TENANT WILL GIVE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2020 10:52 (jane)<\/b>Found to be issue with the dishwasher, appliance engineer attending <\/p>

16\/12\/2020 12:52 (jane)<\/b>For Tuesday 22nd between 10 and 2pm <\/p>

16\/12\/2020 14:35 (dan)<\/b>Cleaned trap\/pipework, cleaned filter on dishwasher, suspect faulty pump - appliance engineer required<\/p>

15\/01\/2021 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47583","activity_ticket_id":"46505","ticket_reference":"HDT47586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate cover ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/20","activity_end":"2020-12-16 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56962","activity_notes":"To reinstate cover ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 10:52 (roy)<\/b>Refixed BT box<\/p>

17\/12\/2020 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47584","activity_ticket_id":"46506","ticket_reference":"HDT47587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13944 - Window frame repairs ","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/12\/20","activity_end":"2020-12-16 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56963","activity_notes":"Window frame repairs ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2020 08:29 (dean)<\/b>Done 120.00<\/p>

22\/12\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47585","activity_ticket_id":"46507","ticket_reference":"HDT47588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leaking kitchen tap - keys for access for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"562","cs_address_2":"44 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"562","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/02\/21","activity_end":"2021-02-15 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56964","activity_notes":"To attend to leaking kitchen tap - keys for access for today","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:24 (dan)<\/b>Leak investigation, traced to rain water pipework and carried out water test, access will need to be made <\/p>

07\/01\/2021 09:49 (sandra)<\/b>tap needs to be replaced <\/p>

12\/01\/2021 09:49 (sandra)<\/b>brushed nikel tap ordered <\/p>

18\/01\/2021 13:31 (sandra)<\/b>delay and not in stock until 15th February <\/p>

16\/02\/2021 09:56 (sandra)<\/b>access emailed for Thursday <\/p>

23\/02\/2021 21:51 (michaelk)<\/b>Fitted replacement kitchen tap. 2hrs labour 95.<\/p>

24\/02\/2021 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47586","activity_ticket_id":"46502","ticket_reference":"HDT47583","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Plumbing issues - property vacant ","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/20","activity_end":"2020-12-16 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56965","activity_notes":"There is no hot water Cleaned waste pipes to clear blockage, boiler has overheat fault - unable to resolve","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2020 09:08 (dan)<\/b>Cleaned waste pipes to clear blockage, boiler has overheat fault - unable to resolve<\/p>

16\/12\/2020 13:48 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 10:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2020 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47587","activity_ticket_id":"46504","ticket_reference":"HDT47585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen drainage issue - FOR TODAY AT 9:30AM - TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/12\/20","activity_end":"2020-12-16 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56966","activity_notes":"Kitchen drainage issue - FOR TODAY AT 9:30AM - TENANT WILL GIVE ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2020 10:52 (jane)<\/b>Found to be issue with the dishwasher, appliance engineer attending <\/p>

16\/12\/2020 12:52 (jane)<\/b>For Tuesday 22nd between 10 and 2pm <\/p>

16\/12\/2020 14:35 (dan)<\/b>Cleaned trap\/pipework, cleaned filter on dishwasher, suspect faulty pump - appliance engineer required<\/p>

15\/01\/2021 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47588","activity_ticket_id":"46508","ticket_reference":"HDT47589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Confirm locations (as to list)","ticket_address_1":"Chinatown Properties ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Chinatown Properties ","cs_id":"563","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"563","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/20","activity_end":"2020-12-16 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56967","activity_notes":"confirm the locations of the following against the attached list of properties:Gas valve (not all buildings have gas)Water stopcockElectric (incoming power) ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 07:54 (dan)<\/b>Listing valves\/meters<\/p>

04\/01\/2021 16:28 (dan)<\/b>List of works<\/p>

05\/01\/2021 16:10 (dan)<\/b>List of properties<\/p>

08\/01\/2021 09:15 (dan)<\/b>Completed list<\/p>

08\/01\/2021 13:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47589","activity_ticket_id":"46509","ticket_reference":"HDT47590","ticket_client":"2012","client_name":"Camron","ticket_title":"Air con units serviced","ticket_address_1":"7th Floor, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7th Floor","cs_id":"564","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"564","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/12\/20","activity_end":"2020-12-16 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56968","activity_notes":"Air con units serviced - would like Monday 25th January ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 10:45 (michael)<\/b>(Placed On Hold) Alex informed that he will be in touch once Lockdown 3 is lifted.<\/p>

13\/01\/2021 11:11 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:11 (korweb)<\/b>(Placed On Hold) <\/p>

16\/04\/2021 09:51 (sandra)<\/b>(Removed from on-hold)<\/p>

16\/04\/2021 09:52 (sandra)<\/b>Update : 16\/04\/2021We have started our slow reopening plan so Id like our air con serviced before it get too crowded. Can you assist in finding a time to do this within the next couple of months<\/p>

27\/04\/2021 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47590","activity_ticket_id":"46369","ticket_reference":"HDT47450","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Detector bleeping (high level), ladder required ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"513","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"513","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/20","activity_end":"2020-12-17 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56969","activity_notes":"For tomorrow morning, tenant will give access ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 16:57 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2020 13:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 12:45 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 14:57 (roy)<\/b>Needed second man as very high ceiling<\/p>

18\/12\/2020 17:21 (alan)<\/b>Help Roy <\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47591","activity_ticket_id":"46511","ticket_reference":"HDT47592","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water damage repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2 and Flat 3.1, 52 Shaftesbury Avenue ","cs_id":"566","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"566","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/12\/20","activity_end":"2020-12-16 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56970","activity_notes":"Water damage repairs to Flat 2.2 and Flat 3.12.2 from ceiling into master bedroom3.1 from ceiling into living room","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2021 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47592","activity_ticket_id":"45954","ticket_reference":"HDT47035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"306","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"306","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/20","activity_end":"2020-12-16 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56971","activity_notes":"Blown bulb in hallway - for tomorrow between 11 and 12","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2020 11:18 (travis)<\/b>Pre-tenancy list,Front door d handle loose,Front door night latch loose,Hallway cupboards not latching,Kitchen,Door not latching,Right hand window restrictors missing,Washing machine out of alignment,Various kitchen cupboard doors out of alignment,G\/F bedroom & en suite,Loose hanger rail,X 2 sliding door locks faulty,Basin tap control loose,Towel hook not fitted,Limescale removal shower cubicle,Right hand window restrictors missing,Sliding door not operational,Upstairs bedroom,Bottom cupboard door keeps loose.<\/p>

21\/10\/2020 15:04 (travis)<\/b>Completed pre tenancy works.<\/p>

21\/10\/2020 15:04 (travis)<\/b>Completed pre tenancy works.<\/p>

22\/10\/2020 18:18 (dean)<\/b>Done 610.00<\/p>

23\/10\/2020 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47593","activity_ticket_id":"46512","ticket_reference":"HDT47593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of woks - FOR MONDAY MORNING ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/20","activity_end":"2020-12-21 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56972","activity_notes":"List of woks - FOR MONDAY MORNING 1. Leaky toilet cistern constant drip drip into the toilet would like the whole cistern mechanism replaced as it's ancient now and doesn't connect to the button properly.2. Handle has come loose on the bedroom door.3. The rope on the sash window has broken same window as last time, on the other side this time. In retrospect they should have probably replaced both at the same time. Also last time the window frame was left in a real mess, so that perhaps that can be tidied up at the same time.4. Kitchen under-cabinet light blown and needs replacing should also check the transformer as they've blown several times now.5. Washing machine detergent drawer snapped off its hinge, hopefully possible to order and fit a replacement drawerJane, can we have the toilet Siphon\/Cistern checked here as a priority,","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2020 14:09 (roy)<\/b>Replaced siphon Refixed door handle Broken drawer on washing machine. Needs newUnder counter lights need new. Quote?? Sash cord. Large window. Need assistance.<\/p>

11\/01\/2021 10:01 (sandra)<\/b>2 X MEN FOR LARGE WINDOW THAT NEEDS REPLACEMENT SASH CORDS AND MAKING GOOD AND DEC <\/p>

12\/01\/2021 09:54 (sandra)<\/b>waiting on access <\/p>

12\/01\/2021 10:30 (sandra)<\/b>attend once lockdown has been lifted <\/p>

12\/01\/2021 16:16 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47594","activity_ticket_id":"46405","ticket_reference":"HDT47486","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/13816 - Rehang basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/20","activity_end":"2020-12-16 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56973","activity_notes":"Rehang Basin","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:26 (dan)<\/b>Rehung basin, adding timber support, repaired tiles<\/p>

17\/12\/2020 15:19 (iain)<\/b>Disabled sink.<\/p>

17\/12\/2020 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47595","activity_ticket_id":"46513","ticket_reference":"HDT47594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove plants - 9\/4 same day as Inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/12\/20","activity_end":"2020-12-16 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56974","activity_notes":"To remove plants from 15 Tavistock plant deck area and return them back to the exterior Ledge of Flat 1, 21 Catherine Street ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 10:16 (sandra)<\/b>access asked for <\/p>

12\/01\/2021 09:53 (sandra)<\/b>waiting on access <\/p>

12\/01\/2021 16:24 (sandra)<\/b>(Placed On Hold) after lock down <\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Placed On Hold) <\/p>

12\/03\/2021 15:38 (sandra)<\/b>(Removed from on-hold)<\/p>

07\/04\/2021 11:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47596","activity_ticket_id":"46513","ticket_reference":"HDT47594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove plants - 9\/4 same day as Inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/20","activity_end":"2020-12-16 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56975","activity_notes":"To remove plants from 15 Tavistock plant deck area and return them back to the exterior Ledge of Flat 1, 21 Catherine Street ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 10:16 (sandra)<\/b>access asked for <\/p>

12\/01\/2021 09:53 (sandra)<\/b>waiting on access <\/p>

12\/01\/2021 16:24 (sandra)<\/b>(Placed On Hold) after lock down <\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Placed On Hold) <\/p>

12\/03\/2021 15:38 (sandra)<\/b>(Removed from on-hold)<\/p>

07\/04\/2021 11:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47597","activity_ticket_id":"46249","ticket_reference":"HDT47330","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 2, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"466","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"466","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/20","activity_end":"2020-12-16 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56976","activity_notes":"The water pressure to the kitchen sink tap was very lowFor 9am tomorrow - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 20:13 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:20 (alan)<\/b>List of works <\/p>

01\/12\/2020 09:51 (iain)<\/b>List of works.<\/p>

01\/12\/2020 10:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2020 15:23 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2020 15:25 (iain)<\/b>List of works.<\/p>

07\/12\/2020 14:07 (iain)<\/b>Replaced fridge drawer.<\/p>

10\/12\/2020 15:13 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2020 15:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 11:18 (dan)<\/b>Replaced iso valve cleaned filters to resolve issue, pressure could be improved further by installing a low pressure compatible mixer tap<\/p>

17\/12\/2020 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47598","activity_ticket_id":"46514","ticket_reference":"HDT47595","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak in the bathroom of the restaurant ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/20","activity_end":"2020-12-16 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56977","activity_notes":"Leak in the bathroom of the restaurant ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 13:09 (dan)<\/b>Leak investigation, cast iron pipework to be replaced, report sent<\/p>

17\/12\/2020 13:29 (jane)<\/b>Have requested for 7am on Tuesday to carry out the repairs <\/p>

22\/12\/2020 11:06 (jane)<\/b>For 12noon today, restaurant will be in <\/p>

22\/12\/2020 14:56 (travis)<\/b>Replacement of damaged downpipe.<\/p>

23\/12\/2020 07:42 (dan)<\/b>Replaced cracked section of 3" cast iron rw pipework through ground flr to basement, due to short notice and limited availability of materials 2.5" diameter pipe was used in place of 3"<\/p>

23\/12\/2020 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47599","activity_ticket_id":"46209","ticket_reference":"HDT47290","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13861 - Refurbishment works ","ticket_address_1":"Top Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"427","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"427","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/12\/20","activity_end":"2020-12-16 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56978","activity_notes":"Redecoration of new ceiling ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2020 15:25 (travis)<\/b>Ceiling repairs, plastered.<\/p>

22\/12\/2020 08:29 (dean)<\/b>Done 850.00<\/p>

22\/12\/2020 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47600","activity_ticket_id":"46510","ticket_reference":"HDT47591","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leak into their kitchen ","ticket_address_1":"Olle, 84 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"84 Shaftesbury Avenue ","cs_id":"565","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AY","ticket_client_site":"565","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/20","activity_end":"2020-12-16 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56979","activity_notes":"To investigate leak into their kitchen ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:27 (dan)<\/b>Leak investigation, ceiling to be partially removed<\/p>

21\/12\/2020 07:58 (dan)<\/b>Air conditioning pipework defrosting and leaking, air con engineer required<\/p>

21\/12\/2020 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47601","activity_ticket_id":"46515","ticket_reference":"HDT47596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Stair nosing repairs to common pats ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/20","activity_end":"2020-12-17 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56980","activity_notes":"Stair nosing repairs to common pats ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 10:01 (travis)<\/b>Replaced step nosing in common area and checked all others , refitting where required.<\/p>

17\/12\/2020 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47602","activity_ticket_id":"46502","ticket_reference":"HDT47583","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Plumbing issues - property vacant ","ticket_address_1":"Flat 8, 30 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"202","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"202","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/20","activity_end":"2020-12-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56981","activity_notes":"No hot water for today - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2020 09:08 (dan)<\/b>Cleaned waste pipes to clear blockage, boiler has overheat fault - unable to resolve<\/p>

16\/12\/2020 13:48 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 10:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2020 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47603","activity_ticket_id":"46516","ticket_reference":"HDT47597","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to a broken light fitting at 38 William IV St","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/20","activity_end":"2020-12-17 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56982","activity_notes":"to a broken light fitting at 38 William IV St","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2020 06:10 (alan)<\/b>Refix wall light and order parts for light outside flat 2<\/p>

23\/12\/2020 07:32 (alan)<\/b>Replace blown lamps Replace faulty ballast to light outside flat 2And dimmer down lights outside flat 3<\/p>

23\/12\/2020 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47604","activity_ticket_id":"46251","ticket_reference":"HDT47332","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out ITC checks ","ticket_address_1":"Flat 4, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"468","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"468","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/20","activity_end":"2020-12-17 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56983","activity_notes":"It has also been reported the kitchen sink tap is leaking quite badly in flat 4, please can you attend to this today.Please collect management keys.","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 20:14 (alan)<\/b>End of tenants list <\/p>

30\/11\/2020 07:20 (alan)<\/b>List of works <\/p>

04\/12\/2020 15:25 (iain)<\/b>List of works.<\/p>

04\/12\/2020 15:45 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2020 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47605","activity_ticket_id":"46517","ticket_reference":"HDT47598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace marble top to toi8let cistern ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/12\/20","activity_end":"2020-12-17 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56984","activity_notes":"To replace marble top to toi8let cistern ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 15:21 (iain)<\/b>Bathroom worktop.<\/p>

17\/12\/2020 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47606","activity_ticket_id":"46518","ticket_reference":"HDT47599","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine door handle faulty ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"369","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"369","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/12\/20","activity_end":"2020-12-17 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56985","activity_notes":"Washing machine door handle faulty ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 14:23 (jane)<\/b>For Tuesday 22\/12 <\/p>

18\/12\/2020 08:54 (jane)<\/b>Engineer released door and removed washing, appliance engineers attending on Tuesday 22nd Dec<\/p>

18\/12\/2020 09:52 (roy)<\/b>Opened door to washing machine.Handle brokenRepair Aid needed<\/p>

23\/12\/2020 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47607","activity_ticket_id":"46519","ticket_reference":"HDT47600","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"The tenant in flat 6 has advised that there has been an on-going roof leak that has caused damage within the bedroom. ","ticket_address_1":"4-6 Bridge Street","ticket_address_2":"Hemel Hempstead ","ticket_town":"Herts","ticket_county":null,"ticket_postcode":"HP1 1EF","cs_address_1":"4-6 Bridge Street","cs_id":"570","cs_address_2":"Hemel Hempstead ","cs_town":"Herts","cs_postcode":"HP1 1EF","ticket_client_site":"570","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/20","activity_end":"2020-12-17 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56986","activity_notes":"The tenant in flat 6 has advised that there has been an on-going roof leak that has caused damage within the bedroom. They are concerned the ceiling may collapse, and wanted someone to attend to make safe and also investigate the cause of the leak. I have advised the tenant that someone will be in attendance by 16.30, Any issues please contact the tenant on 07407 411 290 (Mr Cockram)Can you call Nadine instead who occupies the property on 07735 216 510, If you can call her when outside she will let you into the block. ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 07:53 (dan)<\/b>Leak\/damp investigation - report to follow<\/p>

18\/12\/2020 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47608","activity_ticket_id":"46411","ticket_reference":"HDT47492","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Window issues ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/20","activity_end":"2020-12-17 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56987","activity_notes":"Attended above property and found water on the windows and sill to be condensation from various areas, kitchen, bathroom, utility room ect,found none of the linked up extractors in each room to be working, could be a fuse in the main spur switch ,but passing over to an electrician to test.KEYS FOR ACESS ON MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2020 13:23 (travis)<\/b>Attended above property and found water on the windows and sill to be condensation from various areas, kitchen, bathroom, utility room ect,found none of the linked up extractors in each room to be working, could be a fuse in the main spur switch ,but passing over to an electrician to test.<\/p>

11\/01\/2021 09:09 (sandra)<\/b>awaiting access for 12\/1<\/p>

13\/01\/2021 10:48 (alan)<\/b>Investigate extraction system not working fault found to be PCBQuote to replace PCB<\/p>

13\/01\/2021 11:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47609","activity_ticket_id":"46520","ticket_reference":"HDT47601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electric sockets coming out of the walls - Keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/20","activity_end":"2020-12-17 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56988","activity_notes":"Electric sockets coming out of the walls ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2020 10:40 (roy)<\/b>Checked all sockets. All ok<\/p>

21\/12\/2020 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47610","activity_ticket_id":"46521","ticket_reference":"HDT47602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"36 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street","cs_id":"571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"571","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/20","activity_end":"2020-12-17 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56989","activity_notes":"Bathroom in flat 1, 2 and 3 doesn't have lights and the door doesn't close.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 08:35 (dan)<\/b>Water to flat 1 toilet reinstated as requested<\/p>

18\/12\/2020 09:53 (roy)<\/b>All flats require things doing.See email<\/p>

22\/12\/2020 13:44 (alan)<\/b>Replace down lights fittings in bathrooms to all flats for LED fittings <\/p>

23\/12\/2020 07:36 (dan)<\/b>Investigated report of no water to flat 3 recorded operation of cistern as repeated issue has been raised with no faults found, isolated flat 1 concealed cistern as requested<\/p>

23\/12\/2020 11:17 (sandra)<\/b>Replace down lights fittings in bathrooms to all flats for LED fittings<\/p>

23\/12\/2020 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47611","activity_ticket_id":"46521","ticket_reference":"HDT47602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"36 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street","cs_id":"571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"571","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/20","activity_end":"2020-12-17 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56990","activity_notes":" There is no water in bathrooms. Toilets don't flush ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 08:35 (dan)<\/b>Water to flat 1 toilet reinstated as requested<\/p>

18\/12\/2020 09:53 (roy)<\/b>All flats require things doing.See email<\/p>

22\/12\/2020 13:44 (alan)<\/b>Replace down lights fittings in bathrooms to all flats for LED fittings <\/p>

23\/12\/2020 07:36 (dan)<\/b>Investigated report of no water to flat 3 recorded operation of cistern as repeated issue has been raised with no faults found, isolated flat 1 concealed cistern as requested<\/p>

23\/12\/2020 11:17 (sandra)<\/b>Replace down lights fittings in bathrooms to all flats for LED fittings<\/p>

23\/12\/2020 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47612","activity_ticket_id":"46501","ticket_reference":"HDT47582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"the door leading to the roof top to be repaired as it doesn\u00e2\u20ac\u2122t stay open. - FOR WEDNESDAY - VACANT FLAT ","ticket_address_1":"Flat 3, 60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/20","activity_end":"2020-12-17 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56991","activity_notes":"Can you look at the waste to kitchen sink and tap leaking please for morning, Mike Keenan has keys ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2020 15:18 (iain)<\/b>Roof door.<\/p>

18\/12\/2020 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47613","activity_ticket_id":"46369","ticket_reference":"HDT47450","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Detector bleeping (high level), ladder required ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"513","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"513","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/20","activity_end":"2020-12-17 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56992","activity_notes":"Detector bleeping (high level), ladder required Waiting for tenant to confirm access ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 16:57 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2020 13:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2020 12:45 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2020 14:57 (roy)<\/b>Needed second man as very high ceiling<\/p>

18\/12\/2020 17:21 (alan)<\/b>Help Roy <\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47614","activity_ticket_id":"44932","ticket_reference":"HDT46013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13559 - Flat 1, 79 St Martins Lane - please check with Angela before proceeding ","ticket_address_1":"Flat 1, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/12\/20","activity_end":"2020-12-21 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56993","activity_notes":"Can you fit the sink and toilet here on Monday once the vinyl has gone down (Travis fitting vinyl)","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2020 09:52 (jane)<\/b>(Placed On Hold) <\/p>

13\/07\/2020 14:10 (jane)<\/b>On hold as advised by client <\/p>

25\/08\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

26\/08\/2020 12:45 (jane)<\/b>Client wants to now go ahead with the works <\/p>

24\/09\/2020 15:29 (travis)<\/b>Replacement of subfloor,18mm ply,Reinstated plasterboard into ceiling void and plastered ready for decoration.<\/p>

25\/09\/2020 13:44 (travis)<\/b>Taken this job as far as I can by fitting bath, bi-fold shower screen,mastic seals and cleaned property.Awaiting flooring to complete.<\/p>

24\/11\/2020 15:16 (travis)<\/b>Loaded out the job with materials.<\/p>

25\/11\/2020 15:09 (travis)<\/b>Flooring works.<\/p>

26\/11\/2020 15:30 (travis)<\/b>Flooring works.<\/p>

30\/11\/2020 11:23 (travis)<\/b>Mitred edging bead around new floor,And removed all rubbish ready for disposal.<\/p>

18\/12\/2020 15:21 (travis)<\/b>Bathroom works, flooring,bath panel framework,panels ect.<\/p>

21\/12\/2020 15:30 (travis)<\/b>Bathroom works.<\/p>

21\/12\/2020 15:31 (dan)<\/b>Refitted wc, reconnected bath pipework<\/p>

11\/01\/2021 09:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47615","activity_ticket_id":"44932","ticket_reference":"HDT46013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13559 - Flat 1, 79 St Martins Lane - please check with Angela before proceeding ","ticket_address_1":"Flat 1, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/20","activity_end":"2020-12-17 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56994","activity_notes":"List of works ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 09:52 (jane)<\/b>(Placed On Hold) <\/p>

13\/07\/2020 14:10 (jane)<\/b>On hold as advised by client <\/p>

25\/08\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

26\/08\/2020 12:45 (jane)<\/b>Client wants to now go ahead with the works <\/p>

24\/09\/2020 15:29 (travis)<\/b>Replacement of subfloor,18mm ply,Reinstated plasterboard into ceiling void and plastered ready for decoration.<\/p>

25\/09\/2020 13:44 (travis)<\/b>Taken this job as far as I can by fitting bath, bi-fold shower screen,mastic seals and cleaned property.Awaiting flooring to complete.<\/p>

24\/11\/2020 15:16 (travis)<\/b>Loaded out the job with materials.<\/p>

25\/11\/2020 15:09 (travis)<\/b>Flooring works.<\/p>

26\/11\/2020 15:30 (travis)<\/b>Flooring works.<\/p>

30\/11\/2020 11:23 (travis)<\/b>Mitred edging bead around new floor,And removed all rubbish ready for disposal.<\/p>

18\/12\/2020 15:21 (travis)<\/b>Bathroom works, flooring,bath panel framework,panels ect.<\/p>

21\/12\/2020 15:30 (travis)<\/b>Bathroom works.<\/p>

21\/12\/2020 15:31 (dan)<\/b>Refitted wc, reconnected bath pipework<\/p>

11\/01\/2021 09:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47616","activity_ticket_id":"46518","ticket_reference":"HDT47599","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine door handle faulty ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"369","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"369","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/20","activity_end":"2020-12-18 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56995","activity_notes":"Washing machine door handle faulty ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 14:23 (jane)<\/b>For Tuesday 22\/12 <\/p>

18\/12\/2020 08:54 (jane)<\/b>Engineer released door and removed washing, appliance engineers attending on Tuesday 22nd Dec<\/p>

18\/12\/2020 09:52 (roy)<\/b>Opened door to washing machine.Handle brokenRepair Aid needed<\/p>

23\/12\/2020 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47617","activity_ticket_id":"46522","ticket_reference":"HDT47603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement smoke alarm ","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"242","cs_address_2":"10 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"242","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/20","activity_end":"2020-12-18 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56996","activity_notes":"Replacement smoke alarm ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 09:50 (roy)<\/b>Replaced HEAT alarm<\/p>

18\/12\/2020 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47618","activity_ticket_id":"46523","ticket_reference":"HDT47604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - New tenant moves in on Monday ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/12\/20","activity_end":"2020-12-18 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56997","activity_notes":"Kitchen sink Trap needs replacingKitchen tap needs replacingDrawers left in the wardrobe to be removed.Washing machine not workingnotice any other issues that need addressing can we see to these too please","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 12:05 (dan)<\/b>Supplied and fitted new kitchen mixer tap, repaired leaking waste pipes, assisted in removal of furniture<\/p>

19\/12\/2020 09:25 (roy)<\/b>Various.Replace bulbs Replace door stop Remove wall units left in cupboard Swap washing machine from flat A into flat 3 NTR to replace non switch spur and wire in wash machineNTR to box in boilerNTR to replace toilet seat<\/p>

21\/12\/2020 07:56 (dan)<\/b>Swapped washing machines from flat a to 3<\/p>

21\/12\/2020 08:32 (roy)<\/b>Box in above below boiler Reroute bt cableHard wire wash machine Fit door to wash machine<\/p>

21\/12\/2020 10:38 (roy)<\/b>Fit toilet seat Paint timber 3 coats Clear out<\/p>

21\/12\/2020 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47619","activity_ticket_id":"46523","ticket_reference":"HDT47604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - New tenant moves in on Monday ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/20","activity_end":"2020-12-18 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56998","activity_notes":"Kitchen sink Trap needs replacingKitchen tap needs replacingDrawers left in the wardrobe to be removed.Washing machine not workingnotice any other issues that need addressing can we see to these too please","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 12:05 (dan)<\/b>Supplied and fitted new kitchen mixer tap, repaired leaking waste pipes, assisted in removal of furniture<\/p>

19\/12\/2020 09:25 (roy)<\/b>Various.Replace bulbs Replace door stop Remove wall units left in cupboard Swap washing machine from flat A into flat 3 NTR to replace non switch spur and wire in wash machineNTR to box in boilerNTR to replace toilet seat<\/p>

21\/12\/2020 07:56 (dan)<\/b>Swapped washing machines from flat a to 3<\/p>

21\/12\/2020 08:32 (roy)<\/b>Box in above below boiler Reroute bt cableHard wire wash machine Fit door to wash machine<\/p>

21\/12\/2020 10:38 (roy)<\/b>Fit toilet seat Paint timber 3 coats Clear out<\/p>

21\/12\/2020 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47620","activity_ticket_id":"46524","ticket_reference":"HDT47605","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13933 - Window bars ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/12\/20","activity_end":"2020-12-18 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"56999","activity_notes":"Window bars ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 11:11 (jane)<\/b>Window bars on order <\/p>

22\/12\/2020 10:03 (iain)<\/b>Window bars.<\/p>

22\/12\/2020 10:03 (iain)<\/b>Window bars on order with Ironmongorydirect.<\/p>

06\/01\/2021 14:37 (iain)<\/b>Window bars.<\/p>

07\/01\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47621","activity_ticket_id":"46272","ticket_reference":"HDT47353","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13868 - Replacement ceiling ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/12\/20","activity_end":"2020-12-18 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57000","activity_notes":"Replacement ceiling to 5th floor common parts been replaced, now requires repainting ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 14:32 (jane)<\/b>Requested for Friday <\/p>

16\/12\/2020 06:41 (travis)<\/b>Attended and measured up for materials.<\/p>

18\/12\/2020 10:37 (travis)<\/b>Make good ceiling works.<\/p>

18\/12\/2020 11:12 (iain)<\/b>Ceiling.<\/p>

18\/12\/2020 11:15 (jane)<\/b>Ceiling has been replaced, now requires repainting <\/p>

22\/12\/2020 08:28 (dean)<\/b>Done 70.00<\/p>

22\/12\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47622","activity_ticket_id":"46525","ticket_reference":"HDT47606","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To reinstate services and flush through on 4th January 2021","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/21","activity_end":"2021-01-04 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57001","activity_notes":"To reinstate services and flush through on 4th January 2021","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 06:52 (michaelk)<\/b>Descaled shower heads,and reinstated heating and water services.<\/p>

06\/01\/2021 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47623","activity_ticket_id":"46526","ticket_reference":"HDT47607","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13963 - Replacement kitchen tap ","ticket_address_1":"Flat 4, 36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"468","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"468","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/12\/20","activity_end":"2020-12-18 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57002","activity_notes":"Replacement kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2020 07:33 (dan)<\/b>Supplied and fitted new kitchen mixer tap<\/p>

23\/12\/2020 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47624","activity_ticket_id":"46527","ticket_reference":"HDT47608","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair washer\/dryer ","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/12\/20","activity_end":"2020-12-18 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57003","activity_notes":"To repair washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2020 13:41 (jane)<\/b>Attending on Tuesday afternoon <\/p>

08\/01\/2021 15:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47625","activity_ticket_id":"46529","ticket_reference":"HDT47610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : No hot water and had to reset the boiler to get it working - FOR MONDAY MORNING ","ticket_address_1":"Flat 3.1, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street","cs_id":"572","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"572","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/20","activity_end":"2020-12-21 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57004","activity_notes":"Tenant reported : No hot water and had to reset the boiler to get it working.","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>

07\/01\/2021 14:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2021 06:48 (michaelk)<\/b>Fitted new gas valve and burner seal. 2 hrs 95.<\/p>

08\/01\/2021 09:24 (sandra)<\/b>further issues. Need to return. awaiting tenants instructions for access <\/p>

08\/01\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47626","activity_ticket_id":"46530","ticket_reference":"HDT47611","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove graffiti ","ticket_address_1":"64 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"64 Shaftesbury Avenue ","cs_id":"20","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"20","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/20","activity_end":"2020-12-21 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57005","activity_notes":"To remove graffiti ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2020 15:29 (travis)<\/b>Graffiti removal.<\/p>

21\/12\/2020 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47627","activity_ticket_id":"46445","ticket_reference":"HDT47526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13948 - New 02 sensor ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"542","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/20","activity_end":"2020-12-21 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57006","activity_notes":"New 02 sensor ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2020 10:35 (jane)<\/b>Works commencing on Wednesday 23rd December <\/p>

23\/12\/2020 13:43 (roy)<\/b>Assist Alan<\/p>

23\/12\/2020 14:32 (alan)<\/b>Quoted works Install power to 02 sensor <\/p>

23\/12\/2020 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47628","activity_ticket_id":"46531","ticket_reference":"HDT47612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out fixed wiring test - ON 14TH JANUARY - KEYS FOR ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/21","activity_end":"2021-02-03 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57007","activity_notes":"To carry out fixed wiring test - ON 3rd february - KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 10:42 (sandra)<\/b>changed to 14th January <\/p>

09\/02\/2021 10:29 (alan)<\/b>Electrical inspection <\/p>

09\/02\/2021 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47629","activity_ticket_id":"46532","ticket_reference":"HDT47613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom door handle issue - Vacant flat. Please collect keys from the site office.","ticket_address_1":"Flat 3.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/20","activity_end":"2020-12-21 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57008","activity_notes":"Bathroom door handle issue - Vacant flat. Please collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2020 10:27 (travis)<\/b>Overhaul of bathroom handle and adjustment of keep.<\/p>

22\/12\/2020 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47630","activity_ticket_id":"46533","ticket_reference":"HDT47614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant flat - For January 2021","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/21","activity_end":"2021-01-07 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57009","activity_notes":"To carry out compliance testing - Vacant flat - For January 2021","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 14:50 (roy)<\/b>Pat and smoke test<\/p>

05\/01\/2021 19:39 (michaelk)<\/b>Completed inspection.<\/p>

05\/01\/2021 19:39 (michaelk)<\/b>Completed inspection.<\/p>

06\/01\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47631","activity_ticket_id":"46533","ticket_reference":"HDT47614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant flat - For January 2021","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57010","activity_notes":"To carry out compliance testing - Vacant flat - For January 2021","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 14:50 (roy)<\/b>Pat and smoke test<\/p>

05\/01\/2021 19:39 (michaelk)<\/b>Completed inspection.<\/p>

05\/01\/2021 19:39 (michaelk)<\/b>Completed inspection.<\/p>

06\/01\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47632","activity_ticket_id":"46534","ticket_reference":"HDT47615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant flat - For January 2021","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/21","activity_end":"2021-01-07 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57011","activity_notes":"To carry out compliance testing - Vacant flat - For January 2021","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 06:45 (michaelk)<\/b>Completed inspection. cert\/service\/plumbing. 145<\/p>

08\/01\/2021 08:10 (roy)<\/b>Pat and smoke test<\/p>

08\/01\/2021 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47633","activity_ticket_id":"46534","ticket_reference":"HDT47615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - Vacant flat - For January 2021","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57012","activity_notes":"To carry out compliance testing - Vacant flat - For January 2021","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 06:45 (michaelk)<\/b>Completed inspection. cert\/service\/plumbing. 145<\/p>

08\/01\/2021 08:10 (roy)<\/b>Pat and smoke test<\/p>

08\/01\/2021 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47634","activity_ticket_id":"46535","ticket_reference":"HDT47616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 7TH JANUARY - TENANTED FLAT ","ticket_address_1":"Flat 3.3, 4a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57013","activity_notes":"To carry out compliance testing - FOR 7TH JANUARY - TENANTED FLAT ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 06:46 (michaelk)<\/b>Completed inspection. Cert\/service\/plumbing. 145<\/p>

08\/01\/2021 08:10 (roy)<\/b>Pat and smoke test<\/p>

08\/01\/2021 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47635","activity_ticket_id":"46535","ticket_reference":"HDT47616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 7TH JANUARY - TENANTED FLAT ","ticket_address_1":"Flat 3.3, 4a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/21","activity_end":"2021-01-07 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57014","activity_notes":"To carry out compliance testing - FOR 7TH JANUARY - TENANTED FLAT ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 06:46 (michaelk)<\/b>Completed inspection. Cert\/service\/plumbing. 145<\/p>

08\/01\/2021 08:10 (roy)<\/b>Pat and smoke test<\/p>

08\/01\/2021 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47636","activity_ticket_id":"46536","ticket_reference":"HDT47617","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"There appears to be water leaking through the floor from the flat above. - Flat 3 and Flat 4 keys for access ","ticket_address_1":"Flat 1, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"575","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"575","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/12\/20","activity_end":"2020-12-21 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57015","activity_notes":"There appears to be water leaking through the floor from the flat above. - Flat 3 and Flat 4, keys for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2020 15:32 (dan)<\/b>Leak investigation, traced to shower waste and repaired<\/p>

21\/12\/2020 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47637","activity_ticket_id":"46537","ticket_reference":"HDT47618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - keys for access ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/20","activity_end":"2020-12-21 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57016","activity_notes":"To carry out pre-tenancy checks - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2020 10:04 (iain)<\/b>ITC's.<\/p>

22\/12\/2020 10:22 (jane)<\/b>Submitted list to client <\/p>

22\/12\/2020 11:04 (jane)<\/b>Client approved, commencing with list <\/p>

22\/12\/2020 18:34 (iain)<\/b>List of works.<\/p>

23\/12\/2020 11:19 (sandra)<\/b>(Ticket Closed)<\/p>

04\/01\/2021 09:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/01\/2021 11:36 (alan)<\/b>List of works <\/p>

05\/01\/2021 11:36 (alan)<\/b>List of works <\/p>

05\/01\/2021 12:12 (iain)<\/b>List of works.<\/p>

05\/01\/2021 12:12 (iain)<\/b>List of works.<\/p>

05\/01\/2021 12:13 (iain)<\/b>Window locks on order with Ironmongorydirect.<\/p>

12\/01\/2021 10:15 (sandra)<\/b>waiting on uplift <\/p>

12\/01\/2021 15:13 (alan)<\/b>This job is complete <\/p>

12\/01\/2021 15:54 (iain)<\/b>List of works.<\/p>

12\/01\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47638","activity_ticket_id":"46521","ticket_reference":"HDT47602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"36 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street","cs_id":"571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"571","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/20","activity_end":"2020-12-21 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57017","activity_notes":"Bathroom in flat 1, 2 and 3 doesn't have lights ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 08:35 (dan)<\/b>Water to flat 1 toilet reinstated as requested<\/p>

18\/12\/2020 09:53 (roy)<\/b>All flats require things doing.See email<\/p>

22\/12\/2020 13:44 (alan)<\/b>Replace down lights fittings in bathrooms to all flats for LED fittings <\/p>

23\/12\/2020 07:36 (dan)<\/b>Investigated report of no water to flat 3 recorded operation of cistern as repeated issue has been raised with no faults found, isolated flat 1 concealed cistern as requested<\/p>

23\/12\/2020 11:17 (sandra)<\/b>Replace down lights fittings in bathrooms to all flats for LED fittings<\/p>

23\/12\/2020 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47639","activity_ticket_id":"46538","ticket_reference":"HDT47619","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Unplug any heaters and remove any fruit in the bins ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/20","activity_end":"2020-12-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57018","activity_notes":"To attend and unplug any heaters left on in this apartment asap please.Dispose of any fruit left in this apartment in the bins outside","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2020 10:02 (roy)<\/b>Removed vegetables and fruit from fridge and work top Unplugged heaters<\/p>

22\/12\/2020 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47640","activity_ticket_id":"44932","ticket_reference":"HDT46013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13559 - Flat 1, 79 St Martins Lane - please check with Angela before proceeding ","ticket_address_1":"Flat 1, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/12\/20","activity_end":"2020-12-21 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57019","activity_notes":"List of works ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2020 09:52 (jane)<\/b>(Placed On Hold) <\/p>

13\/07\/2020 14:10 (jane)<\/b>On hold as advised by client <\/p>

25\/08\/2020 10:54 (jane)<\/b>(Removed from on-hold)<\/p>

26\/08\/2020 12:45 (jane)<\/b>Client wants to now go ahead with the works <\/p>

24\/09\/2020 15:29 (travis)<\/b>Replacement of subfloor,18mm ply,Reinstated plasterboard into ceiling void and plastered ready for decoration.<\/p>

25\/09\/2020 13:44 (travis)<\/b>Taken this job as far as I can by fitting bath, bi-fold shower screen,mastic seals and cleaned property.Awaiting flooring to complete.<\/p>

24\/11\/2020 15:16 (travis)<\/b>Loaded out the job with materials.<\/p>

25\/11\/2020 15:09 (travis)<\/b>Flooring works.<\/p>

26\/11\/2020 15:30 (travis)<\/b>Flooring works.<\/p>

30\/11\/2020 11:23 (travis)<\/b>Mitred edging bead around new floor,And removed all rubbish ready for disposal.<\/p>

18\/12\/2020 15:21 (travis)<\/b>Bathroom works, flooring,bath panel framework,panels ect.<\/p>

21\/12\/2020 15:30 (travis)<\/b>Bathroom works.<\/p>

21\/12\/2020 15:31 (dan)<\/b>Refitted wc, reconnected bath pipework<\/p>

11\/01\/2021 09:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47641","activity_ticket_id":"46539","ticket_reference":"HDT47620","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make safe gas and carbon monoxide detector.","ticket_address_1":"Flat 3, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"433","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"433","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/20","activity_end":"2020-12-22 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57020","activity_notes":"make safe gas and carbon monoxide detector.","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2020 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47642","activity_ticket_id":"46540","ticket_reference":"HDT47621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement pump to boiler ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/20","activity_end":"2020-12-22 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57021","activity_notes":"Replacement pump to boiler ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2020 09:43 (jane)<\/b>(Ticket Closed)<\/p>

17\/03\/2021 16:53 (sandra)<\/b>replaced pump supplied from Flat 1<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47643","activity_ticket_id":"46541","ticket_reference":"HDT47622","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works from 12noon on Wednesday - ACCESS VIA KEYS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 and Flat 2, 30 Rathbone Place ","cs_id":"577","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"577","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/20","activity_end":"2020-12-23 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57022","activity_notes":"List of works from 12noon on Wednesday Flat 1, 30 Rathbone - The en-suite sink pop up plug is stuck in the closed position. For flat 2, 30 Rathbone please note: 1. Headboard in bed 1 is detached from wall 2. Blind in shower room is only pulling up on one side 3. Shower room sink pop up plug stuck in closed position","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2020 13:44 (roy)<\/b>Refixed pop up waste Refixed blind cord<\/p>

23\/12\/2020 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47644","activity_ticket_id":"46514","ticket_reference":"HDT47595","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak in the bathroom of the restaurant ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/20","activity_end":"2020-12-22 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57023","activity_notes":"Leak in the bathroom of the restaurant ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 13:09 (dan)<\/b>Leak investigation, cast iron pipework to be replaced, report sent<\/p>

17\/12\/2020 13:29 (jane)<\/b>Have requested for 7am on Tuesday to carry out the repairs <\/p>

22\/12\/2020 11:06 (jane)<\/b>For 12noon today, restaurant will be in <\/p>

22\/12\/2020 14:56 (travis)<\/b>Replacement of damaged downpipe.<\/p>

23\/12\/2020 07:42 (dan)<\/b>Replaced cracked section of 3" cast iron rw pipework through ground flr to basement, due to short notice and limited availability of materials 2.5" diameter pipe was used in place of 3"<\/p>

23\/12\/2020 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47645","activity_ticket_id":"46542","ticket_reference":"HDT47623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH JANUARY 2021 - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/21","activity_end":"2021-01-04 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57024","activity_notes":"To carry out compliance testing - FOR 4TH JANUARY 2021 - KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 06:53 (michaelk)<\/b>Completed testing.<\/p>

05\/01\/2021 14:55 (sandra)<\/b>(Ticket Closed)<\/p>

05\/01\/2021 15:06 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47646","activity_ticket_id":"46542","ticket_reference":"HDT47623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 4TH JANUARY 2021 - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57025","activity_notes":"To carry out compliance testing - FOR 4TH JANUARY 2021 - KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 06:53 (michaelk)<\/b>Completed testing.<\/p>

05\/01\/2021 14:55 (sandra)<\/b>(Ticket Closed)<\/p>

05\/01\/2021 15:06 (roy)<\/b>Pat and smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47647","activity_ticket_id":"46478","ticket_reference":"HDT47559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks and meter readings - keys for access ","ticket_address_1":"Flat 8, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House ","cs_id":"553","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/12\/20","activity_end":"2020-12-22 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57026","activity_notes":"To carry out pre-tenancy checks and meter readings - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 10:05 (iain)<\/b>ITC's.<\/p>

15\/12\/2020 13:54 (jane)<\/b>Submitted list to client <\/p>

15\/12\/2020 14:44 (jane)<\/b>Proceeding with list of works <\/p>

18\/12\/2020 14:09 (jane)<\/b>Blind cords on order <\/p>

18\/12\/2020 15:46 (iain)<\/b>List of works.<\/p>

21\/12\/2020 06:11 (alan)<\/b>Replace faulty dimmer module to bedroom wall lights and repair loose connection <\/p>

22\/12\/2020 10:02 (iain)<\/b>List of works.<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Closed)<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2020 10:19 (jane)<\/b>(Ticket Closed)<\/p>

22\/12\/2020 11:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2020 11:45 (jane)<\/b>Blind cords on order <\/p>

08\/01\/2021 09:12 (iain)<\/b>List of works.<\/p>

18\/01\/2021 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47648","activity_ticket_id":"46543","ticket_reference":"HDT47624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"signage removal ","ticket_address_1":"2nd Floor","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"579","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"579","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/20","activity_end":"2020-12-22 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57027","activity_notes":"This has been sent to Alan. Can be done when both of you are free remove electrical sign ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 11:05 (travis)<\/b>Signage removal,make good.<\/p>

06\/01\/2021 21:17 (dean)<\/b>Done 110.00<\/p>

07\/01\/2021 11:05 (travis)<\/b>Removed all large electrical signage from outside of above property and disposed off.<\/p>

07\/01\/2021 14:47 (sandra)<\/b>(Ticket Closed)<\/p>

08\/01\/2021 17:28 (alan)<\/b>Remove sign with Travis <\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47649","activity_ticket_id":"46544","ticket_reference":"HDT47625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven handle","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/12\/20","activity_end":"2020-12-22 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57028","activity_notes":"The handle on the oven door has fallen off due to the screws loosening, would it be possible to get somebody to fix this as its becoming difficult to open the oven.Toilet is not flushing they think its the syphon","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 14:41 (sandra)<\/b>appliance engineer 22th 12 - 6 pm <\/p>

06\/01\/2021 08:42 (iain)<\/b>Oven door.<\/p>

06\/01\/2021 08:42 (iain)<\/b>Appliance engineer required.<\/p>

06\/01\/2021 11:57 (sandra)<\/b>booked for 11th<\/p>

07\/01\/2021 09:45 (sandra)<\/b>toilet parts on order <\/p>

15\/01\/2021 12:09 (sandra)<\/b>oven door refitted <\/p>

25\/01\/2021 15:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47650","activity_ticket_id":"46545","ticket_reference":"HDT47626","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/20","activity_end":"2020-12-22 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57029","activity_notes":"no heating - with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2020 09:08 (roy)<\/b>2 x electric heaters. Working ok. 1 x fuse blown. ReplacedAll working ok<\/p>

23\/12\/2020 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47651","activity_ticket_id":"46546","ticket_reference":"HDT47627","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"disconnect power ","ticket_address_1":"11 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2PF","cs_address_1":"11 Goodge Steet","cs_id":"406","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 2PF","ticket_client_site":"406","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/12\/20","activity_end":"2020-12-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57030","activity_notes":"Please raise a work order for Reddan to disconnect the power supply to the external signage here.","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2020 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47652","activity_ticket_id":"46547","ticket_reference":"HDT47628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"disconnection of power ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11 Goodge Steet","cs_id":"406","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 2PF","ticket_client_site":"406","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/12\/20","activity_end":"2020-12-23 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57031","activity_notes":"removal of rubbish","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2020 09:36 (alan)<\/b>Disconnect power supply from outside signs and leave safe for removal by others <\/p>

05\/01\/2021 13:52 (sandra)<\/b>not a quote for rubbish removal just electrical disconnection for signage <\/p>

05\/01\/2021 13:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47653","activity_ticket_id":"46548","ticket_reference":"HDT47629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from boiler ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/20","activity_end":"2020-12-23 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57032","activity_notes":"Theres a leak from a component of the new boiler. Photo attached, its coming from the white plastic part. Can you send someone over to take a look?TENANT AT HOME ","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2021 16:07 (roy)<\/b>With Michael as he fitted boilerAll ok now<\/p>

05\/01\/2021 19:47 (michaelk)<\/b>Completed job as a call back. No charge<\/p>

06\/01\/2021 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47654","activity_ticket_id":"46537","ticket_reference":"HDT47618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - keys for access ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57033","activity_notes":"To carry out pre-tenancy checks - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2020 10:04 (iain)<\/b>ITC's.<\/p>

22\/12\/2020 10:22 (jane)<\/b>Submitted list to client <\/p>

22\/12\/2020 11:04 (jane)<\/b>Client approved, commencing with list <\/p>

22\/12\/2020 18:34 (iain)<\/b>List of works.<\/p>

23\/12\/2020 11:19 (sandra)<\/b>(Ticket Closed)<\/p>

04\/01\/2021 09:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/01\/2021 11:36 (alan)<\/b>List of works <\/p>

05\/01\/2021 11:36 (alan)<\/b>List of works <\/p>

05\/01\/2021 12:12 (iain)<\/b>List of works.<\/p>

05\/01\/2021 12:12 (iain)<\/b>List of works.<\/p>

05\/01\/2021 12:13 (iain)<\/b>Window locks on order with Ironmongorydirect.<\/p>

12\/01\/2021 10:15 (sandra)<\/b>waiting on uplift <\/p>

12\/01\/2021 15:13 (alan)<\/b>This job is complete <\/p>

12\/01\/2021 15:54 (iain)<\/b>List of works.<\/p>

12\/01\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47655","activity_ticket_id":"46537","ticket_reference":"HDT47618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - keys for access ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57034","activity_notes":"To carry out pre-tenancy checks - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2020 10:04 (iain)<\/b>ITC's.<\/p>

22\/12\/2020 10:22 (jane)<\/b>Submitted list to client <\/p>

22\/12\/2020 11:04 (jane)<\/b>Client approved, commencing with list <\/p>

22\/12\/2020 18:34 (iain)<\/b>List of works.<\/p>

23\/12\/2020 11:19 (sandra)<\/b>(Ticket Closed)<\/p>

04\/01\/2021 09:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/01\/2021 11:36 (alan)<\/b>List of works <\/p>

05\/01\/2021 11:36 (alan)<\/b>List of works <\/p>

05\/01\/2021 12:12 (iain)<\/b>List of works.<\/p>

05\/01\/2021 12:12 (iain)<\/b>List of works.<\/p>

05\/01\/2021 12:13 (iain)<\/b>Window locks on order with Ironmongorydirect.<\/p>

12\/01\/2021 10:15 (sandra)<\/b>waiting on uplift <\/p>

12\/01\/2021 15:13 (alan)<\/b>This job is complete <\/p>

12\/01\/2021 15:54 (iain)<\/b>List of works.<\/p>

12\/01\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47656","activity_ticket_id":"46549","ticket_reference":"HDT47630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - boiler not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57035","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47657","activity_ticket_id":"46550","ticket_reference":"HDT47631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - blocked kitchen sink ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57036","activity_notes":"blocked kitchen sink ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47658","activity_ticket_id":"46551","ticket_reference":"HDT47632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57037","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2021 09:57 (sandra)<\/b>booked for 6\/01 between 8am - 12 with tenant <\/p>

08\/01\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2021 09:06 (sandra)<\/b>The Washing Machine at Flat 2, 79 St. Martin's Lane, London, Greater London, WC2N 4AA has been tested.There was a blockage in the Drain Pump which was rectified but the motor is very noisy and may fail. It is recommendable to be replaced before damaging other components.<\/p>

27\/01\/2021 14:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/01\/2021 14:06 (sandra)<\/b>parts needed <\/p>

11\/02\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

11\/02\/2021 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47659","activity_ticket_id":"46552","ticket_reference":"HDT47633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - canopy filled with water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street ","cs_id":"395","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"395","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57038","activity_notes":"canopy filled with water ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47660","activity_ticket_id":"46552","ticket_reference":"HDT47633","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - canopy filled with water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street ","cs_id":"395","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57039","activity_notes":"canopy filled with water ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47661","activity_ticket_id":"46553","ticket_reference":"HDT47634","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door Sticking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20a Wellington Street ","cs_id":"582","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7DD","ticket_client_site":"582","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57040","activity_notes":"Front door issues ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47662","activity_ticket_id":"46554","ticket_reference":"HDT47635","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm sounding ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57041","activity_notes":"alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47663","activity_ticket_id":"46555","ticket_reference":"HDT47636","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/21","activity_end":"2021-01-04 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57042","activity_notes":"CAN YOU DO THE INITIAL LIST PLEASE Hi Reddan, part of the bathroom wall is mouldy and above the shower near the lights, the paint is flaking. Dean to quote on redec.Please collect keys from the site office next week.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 12:13 (iain)<\/b>ITC's.<\/p>

11\/01\/2021 14:43 (iain)<\/b>List of works.<\/p>

11\/01\/2021 14:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47664","activity_ticket_id":"46556","ticket_reference":"HDT47637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57043","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47665","activity_ticket_id":"46557","ticket_reference":"HDT47638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken tile","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57044","activity_notes":": to attend to make sure the broken tile at the above property as discussed with Garry","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47666","activity_ticket_id":"46558","ticket_reference":"HDT47639","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call out - no hot water\/heating ","ticket_address_1":"Flat 14, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57045","activity_notes":"no hot water\/heating ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47667","activity_ticket_id":"46559","ticket_reference":"HDT47640","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - no heating or hot water ","ticket_address_1":"Flat 3.1, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street","cs_id":"572","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"572","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57046","activity_notes":"no heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47668","activity_ticket_id":"46560","ticket_reference":"HDT47641","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire extinguisher bracket ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/21","activity_end":"2021-01-04 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57047","activity_notes":"Please raise wo for Reddan to re-hang fire extinguishers onto wall at 19 GS top floor ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 13:20 (travis)<\/b>Refitted extinguisher bracket's.<\/p>

05\/01\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47669","activity_ticket_id":"46561","ticket_reference":"HDT47642","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate services at apartment","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"37","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"37","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57048","activity_notes":"Please raise a work order for Reddan to re instate the services at this apartment tomorrow morning, ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47670","activity_ticket_id":"46563","ticket_reference":"HDT47644","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen sink is blocked ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"583","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"583","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57049","activity_notes":"sink is blocked ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 11:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47671","activity_ticket_id":"46564","ticket_reference":"HDT47645","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement batteries ","ticket_address_1":"3rd Floor Office, 21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"150","cs_address_2":"21a Wardour Street","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57050","activity_notes":"Please raise a work order for Reddan to replace batteries to the key cabinets and supply AA & AAA Batteries.Hi Sandra\/Jane, Roy is aware of this job.","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47672","activity_ticket_id":"46565","ticket_reference":"HDT47646","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"refit smoke alarm to ceiling","ticket_address_1":"34-36 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Wardour Street ","cs_id":"584","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QS","ticket_client_site":"584","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/21","activity_end":"2021-01-04 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57051","activity_notes":"smoke alarm needs refitting to ceiling ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 14:21 (alan)<\/b>Refix smoke alarm in common parts 1st floor<\/p>

05\/01\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47673","activity_ticket_id":"46566","ticket_reference":"HDT47647","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Flat c and d have no water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat C and Flat D","cs_id":"68","cs_address_2":"23-26 Great James Street","cs_town":"London","cs_postcode":"WC1N 3HB","ticket_client_site":"68","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57052","activity_notes":"Please can you attend to the water tanks in the roof via flat 10","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 12:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47674","activity_ticket_id":"46567","ticket_reference":"HDT47648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in WC ","ticket_address_1":"Ground Floor ","ticket_address_2":"74 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Ground Floor ","cs_id":"585","cs_address_2":"74 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"585","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/01\/21","activity_end":"2021-01-04 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57053","activity_notes":"ground floor commercial unit ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 14:26 (dan)<\/b>Leak investigation, further access arranged for Tue AM<\/p>

05\/01\/2021 10:06 (dan)<\/b>Gained access to grand flr commercial unit, leak coming from above, access to massage parlor required, Mjmapp notified<\/p>

06\/01\/2021 13:44 (dan)<\/b>Leak investigation, traced source of leak to redundant gas unvented cylinder, isolated, should be removed<\/p>

07\/01\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47675","activity_ticket_id":"46568","ticket_reference":"HDT47649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loose wire and flickering lamp","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/21","activity_end":"2021-01-04 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57054","activity_notes":"3rd Floorloose wire and flickering lamp ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 14:23 (alan)<\/b>Refix cable 3rd floor and order new light fitting 3rd floor lobby by WC<\/p>

13\/01\/2021 15:25 (alan)<\/b>Return to site and replace faulty gear tray to light on 3rd floor by wc<\/p>

13\/01\/2021 15:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47676","activity_ticket_id":"46543","ticket_reference":"HDT47624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"signage removal ","ticket_address_1":"2nd Floor","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"579","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"579","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/21","activity_end":"2021-01-04 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57055","activity_notes":"removal electrical sign with Travis. ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 11:05 (travis)<\/b>Signage removal,make good.<\/p>

06\/01\/2021 21:17 (dean)<\/b>Done 110.00<\/p>

07\/01\/2021 11:05 (travis)<\/b>Removed all large electrical signage from outside of above property and disposed off.<\/p>

07\/01\/2021 14:47 (sandra)<\/b>(Ticket Closed)<\/p>

08\/01\/2021 17:28 (alan)<\/b>Remove sign with Travis <\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47677","activity_ticket_id":"46569","ticket_reference":"HDT47650","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"front door is difficult to open","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Melbourne House ","cs_id":"586","cs_address_2":"2-25 Collingham Road ","cs_town":"London ","cs_postcode":"SW5","ticket_client_site":"586","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57056","activity_notes":"front door issues can you return and change the hinges to match ASAP as tenants will go mad ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 13:19 (sandra)<\/b>There are 3 brass hinges with knuckles. These have slightly worn causing the door to drop a couple of millimetres.Unfortunately I only had 1 chrome one on board and replaced one brass hinge.Door is a lot easier to open and close.<\/p>

05\/01\/2021 15:06 (roy)<\/b>Removed\/Replaced hinges Eased bottom of door<\/p>

06\/01\/2021 09:10 (roy)<\/b>Temp repair to front door as unable to open<\/p>

06\/01\/2021 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47678","activity_ticket_id":"46543","ticket_reference":"HDT47624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"signage removal ","ticket_address_1":"2nd Floor","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"579","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"579","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/01\/21","activity_end":"2021-01-04 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57057","activity_notes":"make good where signage has been removed internally.Travis removed signage ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 11:05 (travis)<\/b>Signage removal,make good.<\/p>

06\/01\/2021 21:17 (dean)<\/b>Done 110.00<\/p>

07\/01\/2021 11:05 (travis)<\/b>Removed all large electrical signage from outside of above property and disposed off.<\/p>

07\/01\/2021 14:47 (sandra)<\/b>(Ticket Closed)<\/p>

08\/01\/2021 17:28 (alan)<\/b>Remove sign with Travis <\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47679","activity_ticket_id":"46571","ticket_reference":"HDT47652","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57058","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 13:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47680","activity_ticket_id":"46572","ticket_reference":"HDT47653","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower not working ","ticket_address_1":"Flat 3, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"557","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"557","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57059","activity_notes":"shower not working ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 14:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47681","activity_ticket_id":"46573","ticket_reference":"HDT47654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine leaking ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57060","activity_notes":"washing machine leaking ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47682","activity_ticket_id":"46452","ticket_reference":"HDT47533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Friday afternoon from 12noon ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/21","activity_end":"2021-01-04 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57061","activity_notes":"List of works for Friday afternoon from 12noon 1.Bathtub drain not working in guest bathroom2.Washer dryer door is loose (Repair Aid attended but did not fix the issue- Please check if we are waiting for parts?)3.Dishwasher ( wheels on tray missing) 4.Window shades in guest bedroom broken5.Skylight accessory to be able to open them. 6.Guest bathroom fan not working","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 16:19 (roy)<\/b>New bathroom fan needed New blind needed New pop up waste required Faulty washing machine Faulty dishwasher Lights not working<\/p>

11\/12\/2020 16:47 (jane)<\/b>Blind on order Other parts are required for flat, to be ordered, tenant is leaving on Wednesday for 4 weeksAccess with keys <\/p>

14\/12\/2020 16:12 (jane)<\/b>Washing machine door has been fixedDishwasher wheels on order with appliance engineers <\/p>

17\/12\/2020 15:10 (jane)<\/b>Tuesday, 22\/12, between 10am and 2pm? <\/p>

04\/01\/2021 14:50 (sandra)<\/b>fitted bath control need to return with flexi hose <\/p>

05\/01\/2021 06:55 (michaelk)<\/b>Fitted replacement bath control, however pipe connections were 3\/4" and replacement connections were not available. <\/p>

05\/01\/2021 09:47 (sandra)<\/b>booked 5\/1 to complete works <\/p>

05\/01\/2021 14:52 (roy)<\/b>Remove\/Replace fan<\/p>

05\/01\/2021 19:55 (michaelk)<\/b>Fitted 3\/4" flexible to 15mm pipework.<\/p>

15\/01\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>

15\/01\/2021 12:11 (sandra)<\/b>- Wheels have been replaced on the 22nd of December<\/p>

15\/01\/2021 12:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 15:22 (iain)<\/b>Blind.<\/p>

19\/01\/2021 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47683","activity_ticket_id":"46575","ticket_reference":"HDT47656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/21","activity_end":"2021-01-04 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57062","activity_notes":"leak","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2021 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47684","activity_ticket_id":"46576","ticket_reference":"HDT47657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"repair leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/21","activity_end":"2021-01-04 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57063","activity_notes":"Could we please attend today with keys to carry out the work required to repair the leak here at 1, 43 Chandos Place.Once the work has been complete, we will need;Photographs of the damage. To include a photograph taken from the threshold of the affected room.Confirmation as to the exact cause of the leak and that it has been repaired along with a copy of the repair invoice for our file. and the square footage of the area affected please","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 16:26 (travis)<\/b>Wall\/shower cubicle tiling works.<\/p>

06\/01\/2021 12:32 (travis)<\/b>Finishing off works to shower cubicle,Grouting,X2 different colours of mastic, cleaning up and polishing tiles, disposal of rubbish.<\/p>

06\/01\/2021 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47685","activity_ticket_id":"46574","ticket_reference":"HDT47655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 3, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"557","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"557","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/01\/21","activity_end":"2021-01-04 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57064","activity_notes":"intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2021 16:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47686","activity_ticket_id":"46577","ticket_reference":"HDT47658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler low pressure and radiators are not working ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"456","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"456","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/21","activity_end":"2021-01-04 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57065","activity_notes":"boiler low pressure and radiators are not working WHEN CAN YOU ATTEND ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 10:25 (sandra)<\/b>had a look at the boiler, fault is showing low battery or issue with the controller. Boiler has been put in manual by someone else. We have left it like this and this will run all the time. <\/p>

05\/01\/2021 20:06 (michaelk)<\/b>Re-pressurised boiler, however the integral timeswitch was showing a fault. Access into the flat is required. The timeswitch had been switched to manual so the boiler has been left the same. 2hrs labour 95<\/p>

07\/01\/2021 09:18 (michaelk)<\/b>Re-paired wireless controller, if fault happens again I would recommend changing controller.<\/p>

07\/01\/2021 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47687","activity_ticket_id":"46578","ticket_reference":"HDT47659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57066","activity_notes":"The tenant can be contacted on +33 (6) 78706928 and they are have requested a visit to look into the issues on Thursday 7th Jan, on which date they should be in from around 3PM.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 19:44 (michaelk)<\/b>Changed aav to boiler as reported. Checked combustion whilst there as tenant reported. 2 hrs labour 95.<\/p>

06\/01\/2021 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

07\/01\/2021 14:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2021 06:56 (michaelk)<\/b>Found boiler locked out on f75. Managed to get the boiler running by increasing flow through boiler. Pump and flow switch have been ordered to be fitted 8\/1\/21. 2 hrs labour 95<\/p>

08\/01\/2021 13:20 (michaelk)<\/b>Repalaced faulty pump, and flow sensor. Re-pressurised expansion and left boiler fully operational. 4 hours labour 185 <\/p>

08\/01\/2021 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47688","activity_ticket_id":"46579","ticket_reference":"HDT47660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service AHU in the Flat ","ticket_address_1":"Flat 3","ticket_address_2":"11 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"588","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"588","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/21","activity_end":"2021-01-05 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57067","activity_notes":"Service ventilation unit in the flat ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 11:35 (alan)<\/b>Service AHU in flat<\/p>

06\/01\/2021 11:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47689","activity_ticket_id":"46548","ticket_reference":"HDT47629","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from boiler ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/21","activity_end":"2021-01-05 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57068","activity_notes":"Theres a leak from a component of the new boiler. Photo attached, its coming from the white plastic part. Can you send someone over to take a look?","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2021 16:07 (roy)<\/b>With Michael as he fitted boilerAll ok now<\/p>

05\/01\/2021 19:47 (michaelk)<\/b>Completed job as a call back. No charge<\/p>

06\/01\/2021 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47690","activity_ticket_id":"46581","ticket_reference":"HDT47662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"to Carry out monthly Emergency Lighting test ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/21","activity_end":"2021-01-05 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57069","activity_notes":"to vacant unit ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 06:53 (alan)<\/b>Carry out monthly emergency light flick test For vacant units<\/p>

11\/01\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47691","activity_ticket_id":"46582","ticket_reference":"HDT47663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights in living room and bedroom ","ticket_address_1":"Flat 3, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"557","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"557","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/21","activity_end":"2021-01-05 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57070","activity_notes":"The tenant has advised:BETWEEN 1 - 2 PM TODAY There has to be a problem with the lightings, both lamps, the one in the living area and the one in my room are not working, they burned 2 sets of bulbs eack one of them. I bought 8 smart bulbs (4 each) to be able to voice control them and they burned, first the living room and then my bedroom. So I changed them for another set and again... Then I put only one of the original bulbs on each one and the same, burned. The first time the "lights" breaker on the control panel went of and all the lights in the flat went off. Then other 2 times nothing happened they just started tingling and then stopped working. The day after one of the lamps on the wall in my bedroom also stopped working. And the lights on the terrace are not working either. The rest of the lamps are working fine. But I think you should send an electrician to check the whole circuit.also lights in bedroom are too low ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 15:40 (alan)<\/b>Investigate various lighting faults in flatReport back faults and quote for repair<\/p>

06\/01\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47692","activity_ticket_id":"46583","ticket_reference":"HDT47664","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"589","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"589","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/21","activity_end":"2021-01-05 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57071","activity_notes":"Please attend site to Flat 3, to carry out ITC ChecksList needed - not urgent Sandra, will you be able to let us know if the flat needs a clean for viewing purposes whilst there please?","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 11:37 (sandra)<\/b>no moving in date for tenant as yet <\/p>

08\/01\/2021 09:13 (iain)<\/b>ITC's.<\/p>

08\/01\/2021 16:10 (sandra)<\/b>ongoing <\/p>

12\/01\/2021 15:08 (alan)<\/b>Repair faulty connection to wall lights in main room <\/p>

13\/01\/2021 13:22 (iain)<\/b>List of works.<\/p>

13\/01\/2021 13:22 (iain)<\/b>2 fridge compartments on order. All other jobs complete.<\/p>

18\/01\/2021 16:09 (sandra)<\/b>Order #78904 was successfully placed on order. You will receive confirmation of your order by email.<\/p>

26\/01\/2021 14:29 (sandra)<\/b>76.87 salad drawer wont save to expenses <\/p>

28\/01\/2021 15:53 (iain)<\/b>Fridge compartments.<\/p>

29\/01\/2021 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47693","activity_ticket_id":"46584","ticket_reference":"HDT47665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/21","activity_end":"2021-01-05 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57072","activity_notes":"Inter-tenancy checks List to be completed - waiting on tenants moving in date ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 09:13 (iain)<\/b>ITC's.<\/p>

11\/01\/2021 09:33 (sandra)<\/b>decorating needs to be quoted for <\/p>

11\/01\/2021 09:50 (iain)<\/b>List of works.<\/p>

11\/01\/2021 13:11 (alan)<\/b>List of works <\/p>

11\/01\/2021 13:57 (michael)<\/b>(Ticket Closed)<\/p>

11\/01\/2021 14:42 (iain)<\/b>List of works.<\/p>

11\/01\/2021 14:57 (michael)<\/b>(Ticket Closed)<\/p>

13\/01\/2021 11:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47694","activity_ticket_id":"46585","ticket_reference":"HDT47666","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/13920 - Communal TV system repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"126 Long Acre ","cs_id":"504","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"504","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"05\/01\/21","activity_end":"2021-01-05 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57073","activity_notes":"Communal TV system repairs ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 11:17 (sandra)<\/b>Waiting for appointment <\/p>

11\/01\/2021 11:44 (sandra)<\/b>appointment booked <\/p>

12\/01\/2021 16:06 (sandra)<\/b>waiting on parts and access to one flat after lockdown <\/p>

02\/02\/2021 12:19 (sandra)<\/b>We are attending on Thursday 04.02.21 at 10am<\/p>

10\/02\/2021 13:59 (sandra)<\/b>(Ticket Closed)<\/p>

10\/02\/2021 13:59 (sandra)<\/b>part payment <\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47695","activity_ticket_id":"46580","ticket_reference":"HDT47661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13967 - Redecoration works ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/01\/21","activity_end":"2021-01-05 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57074","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2021 21:16 (dean)<\/b>Done 220.00<\/p>

07\/01\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47696","activity_ticket_id":"46586","ticket_reference":"HDT47667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water heater is leaking ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/21","activity_end":"2021-01-05 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57075","activity_notes":"water heater is leaking ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2021 19:49 (michaelk)<\/b>Tightened water heater outlet connection. 1 hr labour 50<\/p>

06\/01\/2021 13:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47697","activity_ticket_id":"46586","ticket_reference":"HDT47667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water heater is leaking ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/21","activity_end":"2021-01-05 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57076","activity_notes":"water heater is leaking ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 19:49 (michaelk)<\/b>Tightened water heater outlet connection. 1 hr labour 50<\/p>

06\/01\/2021 13:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47698","activity_ticket_id":"46544","ticket_reference":"HDT47625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven handle","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/01\/21","activity_end":"2021-01-05 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57077","activity_notes":"The handle on the oven door has fallen off due to the screws loosening, would it be possible to get somebody to fix this as its becoming difficult to open the ovenToilet is not flushing. Syphon is not working ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2021 14:41 (sandra)<\/b>appliance engineer 22th 12 - 6 pm <\/p>

06\/01\/2021 08:42 (iain)<\/b>Oven door.<\/p>

06\/01\/2021 08:42 (iain)<\/b>Appliance engineer required.<\/p>

06\/01\/2021 11:57 (sandra)<\/b>booked for 11th<\/p>

07\/01\/2021 09:45 (sandra)<\/b>toilet parts on order <\/p>

15\/01\/2021 12:09 (sandra)<\/b>oven door refitted <\/p>

25\/01\/2021 15:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47699","activity_ticket_id":"46588","ticket_reference":"HDT47669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/02\/21","activity_end":"2021-02-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57078","activity_notes":"Redec works after leak and boxing in13th\/14th","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 09:28 (sandra)<\/b>tenant has booked for 3rd February <\/p>

14\/02\/2021 14:42 (dean)<\/b>Done 390.00<\/p>

15\/02\/2021 10:34 (sandra)<\/b>(Ticket Closed)<\/p>

16\/02\/2021 10:27 (sandra)<\/b>lilian wants two separate invoices. decoration and boxing in <\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47700","activity_ticket_id":"46589","ticket_reference":"HDT47670","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Supply 6 tube lights","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/01\/21","activity_end":"2021-01-05 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57079","activity_notes":"Supply 6 tube lights ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2021 08:16 (roy)<\/b>Supply only 6 break glass tubes<\/p>

06\/01\/2021 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47701","activity_ticket_id":"46590","ticket_reference":"HDT47671","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet not working ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/01\/21","activity_end":"2021-01-06 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57080","activity_notes":"The apartment is still empty. We need to get this one turned around Asap so that the tenant can start letting it.","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2021 14:53 (dan)<\/b>Replaced flush valve parts to repair leak under cistern<\/p>

07\/01\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47702","activity_ticket_id":"46591","ticket_reference":"HDT47672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13969 - Replacement Dimmer Switches and LED lights to Bedroom and mainroom","ticket_address_1":"Flat 3, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"557","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"557","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/21","activity_end":"2021-01-06 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57081","activity_notes":"Replacement Dimmer Switches and LED lights to Bedroom and mainroom","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 06:47 (alan)<\/b>Quoted works <\/p>

11\/01\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47703","activity_ticket_id":"46592","ticket_reference":"HDT47673","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"list of works ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/21","activity_end":"2021-01-12 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57082","activity_notes":"1) Fit new bathroom cabinet (the new cabinet is in the bathroom it just needs a hole cut into it for the shaver socket)2) Fit new toilet seat (the new cabinet is in the bathroom too ready) it's a different one as the originals are problematic! (there is a link here about fitting the new one and I bought the bolts they recommended too:https:\/\/bauhaus-stream-2-toilets-are-rubbish.com\/replacement-seat\/3) Replace the dishwasher cupboard handle to match the others (there is a new black one on the worktop to put on to match the others)4) There is a loose wall tile near to the radiator in the bathroom - could this please be repaired5) I bought a new shower screen door seal - it just needs to be cut and put on In addition most of the venetian blinds need new wands - could you please quote for replacing these?","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 13:29 (travis)<\/b>List of works.<\/p>

12\/01\/2021 15:42 (sandra)<\/b>(Ticket Closed)<\/p>

12\/01\/2021 15:42 (sandra)<\/b>4 clear 5" long plastic blind rods required. quote to client.<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47704","activity_ticket_id":"46593","ticket_reference":"HDT47674","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"592","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"592","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/01\/21","activity_end":"2021-01-06 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57083","activity_notes":"Please attend site to Flat 3 for ITC's","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 09:13 (iain)<\/b>ITC's.<\/p>

12\/01\/2021 15:04 (alan)<\/b>List of works Quote for new light fittings Order new smoke alarms <\/p>

12\/01\/2021 15:05 (alan)<\/b>Return to site and replace smoke alarms and heat detector <\/p>

12\/01\/2021 15:39 (sandra)<\/b>quote sent to client for replacement lights in main room <\/p>

12\/01\/2021 15:53 (iain)<\/b>List of works.<\/p>

12\/01\/2021 16:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47705","activity_ticket_id":"46544","ticket_reference":"HDT47625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven handle","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/21","activity_end":"2021-01-06 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57084","activity_notes":"you have these parts Toilet is not flushing. Syphon is not working order parts ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2021 14:41 (sandra)<\/b>appliance engineer 22th 12 - 6 pm <\/p>

06\/01\/2021 08:42 (iain)<\/b>Oven door.<\/p>

06\/01\/2021 08:42 (iain)<\/b>Appliance engineer required.<\/p>

06\/01\/2021 11:57 (sandra)<\/b>booked for 11th<\/p>

07\/01\/2021 09:45 (sandra)<\/b>toilet parts on order <\/p>

15\/01\/2021 12:09 (sandra)<\/b>oven door refitted <\/p>

25\/01\/2021 15:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47706","activity_ticket_id":"46594","ticket_reference":"HDT47675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"kitchen sink leak","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/01\/21","activity_end":"2021-01-06 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57085","activity_notes":"kitchen sink is leakingalso dishwasher is not working ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2021 14:54 (dan)<\/b>Supplied and fitted new sink waste, checked wall sockets and toilet flush throughout, inspected dishwasher<\/p>

07\/01\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47707","activity_ticket_id":"46595","ticket_reference":"HDT47676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/21","activity_end":"2021-01-12 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57086","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 15:17 (roy)<\/b>Pat and smoke test<\/p>

13\/01\/2021 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47708","activity_ticket_id":"46595","ticket_reference":"HDT47676","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/21","activity_end":"2021-01-12 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57087","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 15:17 (roy)<\/b>Pat and smoke test<\/p>

13\/01\/2021 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47709","activity_ticket_id":"46596","ticket_reference":"HDT47677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/21","activity_end":"2021-01-12 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57088","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 15:18 (roy)<\/b>Pat and smoke test<\/p>

13\/01\/2021 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47710","activity_ticket_id":"46596","ticket_reference":"HDT47677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/21","activity_end":"2021-01-12 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57089","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 15:18 (roy)<\/b>Pat and smoke test<\/p>

13\/01\/2021 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47711","activity_ticket_id":"46597","ticket_reference":"HDT47678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9EA","cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/21","activity_end":"2021-01-12 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57090","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 15:18 (roy)<\/b>Pat and smoke test<\/p>

13\/01\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47712","activity_ticket_id":"46597","ticket_reference":"HDT47678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9EA","cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/21","activity_end":"2021-01-12 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57091","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 15:18 (roy)<\/b>Pat and smoke test<\/p>

13\/01\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47713","activity_ticket_id":"46598","ticket_reference":"HDT47679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/21","activity_end":"2021-01-12 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57092","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 15:19 (roy)<\/b>Pat and smoke test<\/p>

13\/01\/2021 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47714","activity_ticket_id":"46598","ticket_reference":"HDT47679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/21","activity_end":"2021-01-12 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57093","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 15:19 (roy)<\/b>Pat and smoke test<\/p>

13\/01\/2021 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47715","activity_ticket_id":"46599","ticket_reference":"HDT47680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing ","ticket_address_1":"Flat 2, Goodwins House ","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/21","activity_end":"2021-01-18 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57094","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2021 11:26 (alan)<\/b>PAT test<\/p>

20\/01\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47716","activity_ticket_id":"46600","ticket_reference":"HDT47681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/21","activity_end":"2021-01-18 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57095","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing proceduresLandlords Gas Safety inspection. ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 11:50 (alan)<\/b>PAT test <\/p>

22\/01\/2021 07:24 (michaelk)<\/b>Completed cert\/service and plumbing.<\/p>

22\/01\/2021 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47717","activity_ticket_id":"46601","ticket_reference":"HDT47682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/21","activity_end":"2021-01-11 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57096","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing proceduresLandlords Gas Safety inspection. 9 am on 11th January ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47718","activity_ticket_id":"46599","ticket_reference":"HDT47680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing ","ticket_address_1":"Flat 2, Goodwins House ","ticket_address_2":"55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57097","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing proceduresLandlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 11:26 (alan)<\/b>PAT test<\/p>

20\/01\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47719","activity_ticket_id":"46600","ticket_reference":"HDT47681","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57098","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing proceduresLandlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion. ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 11:50 (alan)<\/b>PAT test <\/p>

22\/01\/2021 07:24 (michaelk)<\/b>Completed cert\/service and plumbing.<\/p>

22\/01\/2021 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47720","activity_ticket_id":"46602","ticket_reference":"HDT47683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13847 - Redecoration works ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/01\/21","activity_end":"2021-01-06 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57099","activity_notes":"Redecoration works ASAP as usual ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2021 17:13 (dean)<\/b>Have you got a list of works to be done Sandra please<\/p>

11\/01\/2021 17:02 (dean)<\/b>Done 490.00<\/p>

12\/01\/2021 16:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47721","activity_ticket_id":"46603","ticket_reference":"HDT47684","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/13874 - Various works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/21","activity_end":"2021-01-15 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57100","activity_notes":"Flat GTo rake out and replace silicone sealant around bath and seal on completion.Flat FTo repair small roof above Flat F and seal with waterproof compound on completion. there are further works but Flat F is isolating and will not give access so roof works can only be done if no access to F is needed ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 14:14 (sandra)<\/b>8 am Friday <\/p>

15\/01\/2021 09:59 (travis)<\/b>Mastic works,Flat roof repairs.<\/p>

09\/02\/2021 11:46 (sandra)<\/b>only roof repair and sealant carried out.decorating has be to requoted <\/p>

09\/02\/2021 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47722","activity_ticket_id":"46604","ticket_reference":"HDT47685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler pressure issues ","ticket_address_1":"Flat 5, 82 Shafesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57101","activity_notes":"Boiler pressure issues Jane \/ Sandra - Tenant will give access after 14:45 today","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 12:35 (System)<\/b>Ticket Created<\/p>

08\/01\/2021 06:53 (michaelk)<\/b>Pressure on boiler was found high. Released pressure, reset expansion and left fully operational. 1 hr labour 50.<\/p>

08\/01\/2021 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47723","activity_ticket_id":"46605","ticket_reference":"HDT47686","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/21","activity_end":"2021-01-11 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57102","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wellsTo include waste outlet pipe going across the flat roof over Flat 7Monday please but they will need to get out onto the flat roof by Flat 7, the gutters and gulleys by Flat 8, the flat roof accessed by Flat 1 and the basement flat A who tends to have drain issues I am not sure as to whether he will give access inside his flat as he is elderly?Can you ensure the guys are wearing masks whilst on site please.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 12:36 (System)<\/b>Ticket Created<\/p>

11\/01\/2021 06:39 (dan)<\/b>Maintenance<\/p>

11\/01\/2021 09:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47724","activity_ticket_id":"46562","ticket_reference":"HDT47643","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/13836 - Relay loose paving slabs","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/21","activity_end":"2021-01-08 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57103","activity_notes":"Relay loose paving slabs To lift existing slabs, make good the base underneath.Relay all loose slabs as requested.quoted for 1 day.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 12:13 (travis)<\/b>Relaying paving slabs.<\/p>

08\/01\/2021 13:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47725","activity_ticket_id":"46606","ticket_reference":"HDT47687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating to building is not working ","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57104","activity_notes":"Flat 1 58A Tenant reports Heating in building is not working, tenant turned it on then it went off and they cant turn it on again. Tenant says to get keys from site office there is no need to knock go straight in.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 12:42 (System)<\/b>Ticket Created<\/p>

08\/01\/2021 06:51 (michaelk)<\/b>Flow rate through boiler was found on 3 l\/m. Strainer was removed and cleaned. Left flow rate on 22 l\/m, running on auto. 2 hrs labour 95.<\/p>

08\/01\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47726","activity_ticket_id":"46578","ticket_reference":"HDT47659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57105","activity_notes":"The tenant can be contacted on +33 (6) 78706928 and they are have requested a visit to look into the issues on Thursday 7th Jan, on which date they should be in from around 3PM.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 19:44 (michaelk)<\/b>Changed aav to boiler as reported. Checked combustion whilst there as tenant reported. 2 hrs labour 95.<\/p>

06\/01\/2021 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

07\/01\/2021 14:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2021 06:56 (michaelk)<\/b>Found boiler locked out on f75. Managed to get the boiler running by increasing flow through boiler. Pump and flow switch have been ordered to be fitted 8\/1\/21. 2 hrs labour 95<\/p>

08\/01\/2021 13:20 (michaelk)<\/b>Repalaced faulty pump, and flow sensor. Re-pressurised expansion and left boiler fully operational. 4 hours labour 185 <\/p>

08\/01\/2021 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47727","activity_ticket_id":"46529","ticket_reference":"HDT47610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : No hot water and had to reset the boiler to get it working - FOR MONDAY MORNING ","ticket_address_1":"Flat 3.1, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street","cs_id":"572","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"572","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57106","activity_notes":"Tenant reported : No hot water and had to reset the boiler to get it working.","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>

07\/01\/2021 14:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2021 06:48 (michaelk)<\/b>Fitted new gas valve and burner seal. 2 hrs 95.<\/p>

08\/01\/2021 09:24 (sandra)<\/b>further issues. Need to return. awaiting tenants instructions for access <\/p>

08\/01\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47728","activity_ticket_id":"46607","ticket_reference":"HDT47688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13974 - Supply and install new bath tap","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/21","activity_end":"2021-01-07 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57107","activity_notes":"supply and install new bath tap Tap will be with you on Monday ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 10:24 (sandra)<\/b>on order expected w\/c 11th<\/p>

12\/01\/2021 16:49 (sandra)<\/b>QS-2189677<\/p>

15\/01\/2021 10:23 (sandra)<\/b>https:\/\/www.qssupplies.co.uk\/bathroom-furniture-shower-taps\/3849.htm<\/p>

15\/01\/2021 10:25 (sandra)<\/b>tap delivered <\/p>

19\/01\/2021 13:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47729","activity_ticket_id":"46608","ticket_reference":"HDT47689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/21","activity_end":"2021-01-07 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57108","activity_notes":"Please raise a work order for Reddan to attend Urgently to reports of a leak here.Sandra, Can we get someone here Urgently please as this could affect the lift here and it has only just been put back into service","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 14:52 (System)<\/b>Ticket Created<\/p>

07\/01\/2021 16:39 (travis)<\/b>Leak in common area,Unblocked X2 gullies and hoppers, flushed through.Repaired vandalized glass skylight window.<\/p>

08\/01\/2021 09:14 (iain)<\/b>Leak.<\/p>

08\/01\/2021 13:57 (michael)<\/b>(Ticket Closed)<\/p>

18\/01\/2021 13:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2021 14:16 (travis)<\/b>Roof repair works.<\/p>

18\/01\/2021 14:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47730","activity_ticket_id":"46609","ticket_reference":"HDT47690","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13975 - Redecoration works","ticket_address_1":" 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/01\/21","activity_end":"2021-01-07 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57109","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 17:02 (dean)<\/b>Done 530.00<\/p>

12\/01\/2021 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47731","activity_ticket_id":"46610","ticket_reference":"HDT47691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads- 18 January ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"598","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"598","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/21","activity_end":"2021-01-18 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57110","activity_notes":"Please raise a work order for Reddan to carry out the ITC's here on 18\/01\/2021can you complete the list first and then you can continue with the works but not until the 18th ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 14:59 (System)<\/b>Ticket Created<\/p>

19\/01\/2021 15:18 (iain)<\/b>ITC's.<\/p>

19\/01\/2021 15:18 (iain)<\/b>List of works.<\/p>

19\/01\/2021 15:19 (iain)<\/b>List of works.<\/p>

19\/01\/2021 15:19 (iain)<\/b>Fridge compartment on order.<\/p>

26\/01\/2021 14:32 (sandra)<\/b>31.22 salad drawer cant save expenses to ticket <\/p>

28\/01\/2021 11:07 (iain)<\/b>Fridge compartment.<\/p>

28\/01\/2021 11:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47732","activity_ticket_id":"46611","ticket_reference":"HDT47692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 25\/01\/2021","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/21","activity_end":"2021-01-25 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57111","activity_notes":"inter-tenancy checks 25\/01Please raise a work order for Reddan to carry out the ITC's here on 25\/01\/2021List to be done and then the works can be carried out ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 15:03 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 09:21 (iain)<\/b>ITC's.<\/p>

26\/01\/2021 16:04 (iain)<\/b>List of works.<\/p>

27\/01\/2021 10:23 (alan)<\/b>Replace faulty down lighter in main room and blown lamp in oven <\/p>

27\/01\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47733","activity_ticket_id":"46608","ticket_reference":"HDT47689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/01\/21","activity_end":"2021-01-07 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57112","activity_notes":"Please raise a work order for Reddan to attend Urgently to reports of a leak here.Sandra, Can we get someone here Urgently please as this could affect the lift here and it has only just been put back into service","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 14:52 (System)<\/b>Ticket Created<\/p>

07\/01\/2021 16:39 (travis)<\/b>Leak in common area,Unblocked X2 gullies and hoppers, flushed through.Repaired vandalized glass skylight window.<\/p>

08\/01\/2021 09:14 (iain)<\/b>Leak.<\/p>

08\/01\/2021 13:57 (michael)<\/b>(Ticket Closed)<\/p>

18\/01\/2021 13:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2021 14:16 (travis)<\/b>Roof repair works.<\/p>

18\/01\/2021 14:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47734","activity_ticket_id":"46612","ticket_reference":"HDT47693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 27th","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/21","activity_end":"2021-01-27 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57113","activity_notes":"Please raise a work order for Reddan to carry out the ITC's here on 27\/01\/2021","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 09:38 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 16:44 (sandra)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 11:06 (iain)<\/b>Blockage.<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47735","activity_ticket_id":"46618","ticket_reference":"HDT47699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door not closing properly","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58a Shaftesbury Avenue","cs_id":"488","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/01\/21","activity_end":"2021-01-08 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57114","activity_notes":"Please attend site as the front door is not closing properly and needs to pulled to shut. Tenants are also unable to open the door using the intercom\/lock release. The door may have dropped\/be slightly misaligned causing the issue.","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2021 10:47 (System)<\/b>Ticket Created<\/p>

11\/01\/2021 11:18 (sandra)<\/b>attending 11\/1<\/p>

15\/01\/2021 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47736","activity_ticket_id":"46619","ticket_reference":"HDT47700","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13966 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/01\/21","activity_end":"2021-01-08 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57115","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 19:22 (dean)<\/b>Done 460.00<\/p>

19\/01\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47737","activity_ticket_id":"46620","ticket_reference":"HDT47701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13970 - Redecorate throughout to match existing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/01\/21","activity_end":"2021-01-08 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57116","activity_notes":"To prepare all walls throughout flat and redecorate to match existing including water damage to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 19:23 (dean)<\/b>Done 330.00<\/p>

19\/01\/2021 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47738","activity_ticket_id":"46621","ticket_reference":"HDT47702","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"curtain rail ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/21","activity_end":"2021-01-08 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57117","activity_notes":"Curtain rail need to be reattached and let Angela know if the wall is rotten ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 17:01 (System)<\/b>Ticket Created<\/p>

11\/01\/2021 09:08 (roy)<\/b>Redrilled and refixed middle section of curtain rail<\/p>

11\/01\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47739","activity_ticket_id":"46623","ticket_reference":"HDT47704","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - no water to building ","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"92 Harley Street ","cs_id":"603","cs_address_2":"","cs_town":"LONDON ","cs_postcode":"W1G 7HU","ticket_client_site":"603","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/21","activity_end":"2021-01-11 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57118","activity_notes":"no water to building ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 09:16 (System)<\/b>Ticket Created<\/p>

11\/01\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47740","activity_ticket_id":"46584","ticket_reference":"HDT47665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/21","activity_end":"2021-01-11 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57119","activity_notes":"Inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 09:13 (iain)<\/b>ITC's.<\/p>

11\/01\/2021 09:33 (sandra)<\/b>decorating needs to be quoted for <\/p>

11\/01\/2021 09:50 (iain)<\/b>List of works.<\/p>

11\/01\/2021 13:11 (alan)<\/b>List of works <\/p>

11\/01\/2021 13:57 (michael)<\/b>(Ticket Closed)<\/p>

11\/01\/2021 14:42 (iain)<\/b>List of works.<\/p>

11\/01\/2021 14:57 (michael)<\/b>(Ticket Closed)<\/p>

13\/01\/2021 11:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47741","activity_ticket_id":"46112","ticket_reference":"HDT47193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/21","activity_end":"2021-01-11 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57120","activity_notes":"Please attend site to investigate the below issues: 1) Bathroom toilet seat 2) Bathroom sink water tube (i.e. the tube which has the hot\/cold water coming out when you use the sink) ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2020 09:54 (sandra)<\/b>awaiting access <\/p>

06\/11\/2020 16:52 (jane)<\/b>Toilet seat replaced <\/p>

06\/11\/2020 16:55 (roy)<\/b>Broken toilet seat needs replacing<\/p>

06\/11\/2020 17:01 (roy)<\/b>Replaced toilet seat. Spout broken?? New tap required Will speak to Michael on monday<\/p>

09\/11\/2020 14:53 (dan)<\/b>Repaired basin tap and shower, assisted with sash window, new bath tap required<\/p>

11\/01\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47742","activity_ticket_id":"46232","ticket_reference":"HDT47313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove glass, exercise matt and make safe loose TV aerials ","ticket_address_1":"10 Irving Street and 7\/9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Irving Street and 7\/9 Charing Cross Road ","cs_id":"454","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"454","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/21","activity_end":"2021-01-11 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57121","activity_notes":"The ladder code is 7979 and the Roof hatch code is 2725. They will need to collect the front door key from our officeTo remove glass, exercise matt and make safe loose TV aerials ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 08:38 (roy)<\/b>Removed items on roof but pole holding aerial has snapped in half.2nd one the bolts have pulled out of brickwork and left large holes Need new pole and 2nd person to assist<\/p>

11\/01\/2021 15:17 (travis)<\/b>Roof aerial fitting.<\/p>

11\/01\/2021 15:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47743","activity_ticket_id":"46232","ticket_reference":"HDT47313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove glass, exercise matt and make safe loose TV aerials ","ticket_address_1":"10 Irving Street and 7\/9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Irving Street and 7\/9 Charing Cross Road ","cs_id":"454","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"454","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/21","activity_end":"2021-01-11 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57122","activity_notes":"The ladder code is 7979 and the Roof hatch code is 2725. They will need to collect the front door key from our officeTo remove glass, exercise matt and make safe loose TV aerials ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2020 08:38 (roy)<\/b>Removed items on roof but pole holding aerial has snapped in half.2nd one the bolts have pulled out of brickwork and left large holes Need new pole and 2nd person to assist<\/p>

11\/01\/2021 15:17 (travis)<\/b>Roof aerial fitting.<\/p>

11\/01\/2021 15:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47744","activity_ticket_id":"46232","ticket_reference":"HDT47313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove glass, exercise matt and make safe loose TV aerials ","ticket_address_1":"10 Irving Street and 7\/9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Irving Street and 7\/9 Charing Cross Road ","cs_id":"454","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"454","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/21","activity_end":"2021-01-11 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57123","activity_notes":"The ladder code is 7979 and the Roof hatch code is 2725. They will need to collect the front door key from our officeTo remove glass, exercise matt and make safe loose TV aerials ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2020 08:38 (roy)<\/b>Removed items on roof but pole holding aerial has snapped in half.2nd one the bolts have pulled out of brickwork and left large holes Need new pole and 2nd person to assist<\/p>

11\/01\/2021 15:17 (travis)<\/b>Roof aerial fitting.<\/p>

11\/01\/2021 15:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47745","activity_ticket_id":"46624","ticket_reference":"HDT47705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 18th Jan","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/21","activity_end":"2021-01-18 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57124","activity_notes":"Gas Safety Inspection - 18th Jan","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 10:39 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 15:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47746","activity_ticket_id":"46625","ticket_reference":"HDT47706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and PAT test - 18th Jan","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/21","activity_end":"2021-01-18 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57125","activity_notes":"Gas Safety inspection - 18th Jan","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 10:41 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 14:36 (alan)<\/b>Already completed by Roy<\/p>

22\/01\/2021 07:24 (michaelk)<\/b>Completed cert\/service and plumbing.<\/p>

22\/01\/2021 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47747","activity_ticket_id":"46626","ticket_reference":"HDT47707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 18th January ","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/21","activity_end":"2021-01-18 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57126","activity_notes":"Gas and Pat Test ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 10:42 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 07:00 (roy)<\/b>Pat and smoke test<\/p>

22\/01\/2021 07:25 (michaelk)<\/b>Completed cert\/service and plumbing.<\/p>

22\/01\/2021 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47748","activity_ticket_id":"46626","ticket_reference":"HDT47707","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 18th January ","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/21","activity_end":"2021-01-18 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57127","activity_notes":"Gas and Pat Test ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 10:42 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 07:00 (roy)<\/b>Pat and smoke test<\/p>

22\/01\/2021 07:25 (michaelk)<\/b>Completed cert\/service and plumbing.<\/p>

22\/01\/2021 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47749","activity_ticket_id":"46627","ticket_reference":"HDT47708","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection - 20th Jan","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/21","activity_end":"2021-01-20 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57128","activity_notes":"Gas Safety Inspection - 20th Jan ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 10:44 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 07:15 (michaelk)<\/b>Completed cert.<\/p>

22\/01\/2021 11:46 (sandra)<\/b>(Ticket Closed)<\/p>

22\/01\/2021 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47750","activity_ticket_id":"46628","ticket_reference":"HDT47709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"604","cs_address_2":"Goodwins House, 55-57 St Martins Lane ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"604","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/21","activity_end":"2021-01-20 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57129","activity_notes":"Gas and PAT Test -got the address wrong sorry ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 10:47 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 11:37 (sandra)<\/b>(Ticket Closed)<\/p>

02\/02\/2021 09:19 (sandra)<\/b>(Placed On Hold) Just PAT test needs to be done after lockdown as no access <\/p>

10\/12\/2021 15:26 (sandra)<\/b>(Removed from on-hold)<\/p>

13\/12\/2021 16:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47751","activity_ticket_id":"46628","ticket_reference":"HDT47709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"604","cs_address_2":"Goodwins House, 55-57 St Martins Lane ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"604","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/21","activity_end":"2021-01-20 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57130","activity_notes":"Gas and PAT Test - 20th November ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 10:47 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 11:37 (sandra)<\/b>(Ticket Closed)<\/p>

02\/02\/2021 09:19 (sandra)<\/b>(Placed On Hold) Just PAT test needs to be done after lockdown as no access <\/p>

10\/12\/2021 15:26 (sandra)<\/b>(Removed from on-hold)<\/p>

13\/12\/2021 16:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47752","activity_ticket_id":"46629","ticket_reference":"HDT47710","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/21","activity_end":"2021-01-11 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57131","activity_notes":"Please attend site to investigate, there is no hot waterRecommended Solution: Please attend site to investigate, there is no hot waterIssue Notes: Keys can be collected from site or knock on 3rd floor flat","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 11:21 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47753","activity_ticket_id":"46330","ticket_reference":"HDT47411","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"MDR\/SW\/13780 - Emergency Lighting and Air Conditioning Maintenance ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/01\/21","activity_end":"2021-01-11 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57132","activity_notes":"Undertake 1 x Annual Emergency Lighting Maintenance and TestingUndertake 1 x 6 Monthly Air Conditioning Maintenance and Servicing","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2021 11:13 (sandra)<\/b>attending 15th <\/p>

18\/01\/2021 06:19 (alan)<\/b>Emergency lights test 4th floor<\/p>

18\/01\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47754","activity_ticket_id":"46512","ticket_reference":"HDT47593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of woks - FOR MONDAY MORNING ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/21","activity_end":"2021-01-11 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57133","activity_notes":"List of woks - FOR MONDAY MORNING 1. Leaky toilet cistern constant drip drip into the toilet would like the whole cistern mechanism replaced as it's ancient now and doesn't connect to the button properly.2. Handle has come loose on the bedroom door.3. The rope on the sash window has broken same window as last time, on the other side this time. In retrospect they should have probably replaced both at the same time. Also last time the window frame was left in a real mess, so that perhaps that can be tidied up at the same time.4. Kitchen under-cabinet light blown and needs replacing should also check the transformer as they've blown several times now.5. Washing machine detergent drawer snapped off its hinge, hopefully possible to order and fit a replacement drawerJane, can we have the toilet Siphon\/Cistern checked here as a priority,","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2020 14:09 (roy)<\/b>Replaced siphon Refixed door handle Broken drawer on washing machine. Needs newUnder counter lights need new. Quote?? Sash cord. Large window. Need assistance.<\/p>

11\/01\/2021 10:01 (sandra)<\/b>2 X MEN FOR LARGE WINDOW THAT NEEDS REPLACEMENT SASH CORDS AND MAKING GOOD AND DEC <\/p>

12\/01\/2021 09:54 (sandra)<\/b>waiting on access <\/p>

12\/01\/2021 10:30 (sandra)<\/b>attend once lockdown has been lifted <\/p>

12\/01\/2021 16:16 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47755","activity_ticket_id":"46512","ticket_reference":"HDT47593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of woks - FOR MONDAY MORNING ","ticket_address_1":"Flat 1, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/21","activity_end":"2021-01-11 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57134","activity_notes":"List of woks - FOR MONDAY MORNING 1. Leaky toilet cistern constant drip drip into the toilet would like the whole cistern mechanism replaced as it's ancient now and doesn't connect to the button properly.2. Handle has come loose on the bedroom door.3. The rope on the sash window has broken same window as last time, on the other side this time. In retrospect they should have probably replaced both at the same time. Also last time the window frame was left in a real mess, so that perhaps that can be tidied up at the same time.4. Kitchen under-cabinet light blown and needs replacing should also check the transformer as they've blown several times now.5. Washing machine detergent drawer snapped off its hinge, hopefully possible to order and fit a replacement drawerJane, can we have the toilet Siphon\/Cistern checked here as a priority,","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2020 14:09 (roy)<\/b>Replaced siphon Refixed door handle Broken drawer on washing machine. Needs newUnder counter lights need new. Quote?? Sash cord. Large window. Need assistance.<\/p>

11\/01\/2021 10:01 (sandra)<\/b>2 X MEN FOR LARGE WINDOW THAT NEEDS REPLACEMENT SASH CORDS AND MAKING GOOD AND DEC <\/p>

12\/01\/2021 09:54 (sandra)<\/b>waiting on access <\/p>

12\/01\/2021 10:30 (sandra)<\/b>attend once lockdown has been lifted <\/p>

12\/01\/2021 16:16 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Removed from on-hold)<\/p>

13\/01\/2021 11:06 (korweb)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47756","activity_ticket_id":"46583","ticket_reference":"HDT47664","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"589","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"589","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/21","activity_end":"2021-01-11 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57135","activity_notes":"Please attend site to Flat 3, to carry out ITC Checks","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2021 11:37 (sandra)<\/b>no moving in date for tenant as yet <\/p>

08\/01\/2021 09:13 (iain)<\/b>ITC's.<\/p>

08\/01\/2021 16:10 (sandra)<\/b>ongoing <\/p>

12\/01\/2021 15:08 (alan)<\/b>Repair faulty connection to wall lights in main room <\/p>

13\/01\/2021 13:22 (iain)<\/b>List of works.<\/p>

13\/01\/2021 13:22 (iain)<\/b>2 fridge compartments on order. All other jobs complete.<\/p>

18\/01\/2021 16:09 (sandra)<\/b>Order #78904 was successfully placed on order. You will receive confirmation of your order by email.<\/p>

26\/01\/2021 14:29 (sandra)<\/b>76.87 salad drawer wont save to expenses <\/p>

28\/01\/2021 15:53 (iain)<\/b>Fridge compartments.<\/p>

29\/01\/2021 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47757","activity_ticket_id":"46593","ticket_reference":"HDT47674","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"592","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"592","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/21","activity_end":"2021-01-11 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57136","activity_notes":"Please attend site to Flat 3 for ITC's","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 09:13 (iain)<\/b>ITC's.<\/p>

12\/01\/2021 15:04 (alan)<\/b>List of works Quote for new light fittings Order new smoke alarms <\/p>

12\/01\/2021 15:05 (alan)<\/b>Return to site and replace smoke alarms and heat detector <\/p>

12\/01\/2021 15:39 (sandra)<\/b>quote sent to client for replacement lights in main room <\/p>

12\/01\/2021 15:53 (iain)<\/b>List of works.<\/p>

12\/01\/2021 16:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47758","activity_ticket_id":"46630","ticket_reference":"HDT47711","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"power cables to machine to be checked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/21","activity_end":"2021-01-11 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57137","activity_notes":"Please can you book Alan to attend when he has time to check over the power cables to this machine. As part of a manufacturer safety alert we have been informed that the cables point to point must be checked. The manufacturer info sheet is on my desk for Alan to refer to. ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 13:05 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 10:49 (alan)<\/b>Check mitre saw any insure all is in safe working order<\/p>

13\/01\/2021 11:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47759","activity_ticket_id":"46622","ticket_reference":"HDT47703","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13980 - Replacement Slimline integrated dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/21","activity_end":"2021-01-14 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57138","activity_notes":"replacement slimline integrated dishwasher PO # RP17561-20vacant. Dishwasher needs to be disconnected and put at bottom of stairs for the company to collect. New one will be delivered Thursday. Company will call 1 hour before to let you know the time slot ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 16:07 (travis)<\/b>Removed dishwasher,Placed at bottom of stairs ready for collection.<\/p>

14\/01\/2021 11:19 (travis)<\/b>Integrated dishwasher, cupboard and plinth adjustment\/alterations.<\/p>

14\/01\/2021 11:30 (michael)<\/b>(Ticket Closed)<\/p>

14\/01\/2021 15:08 (travis)<\/b>Returned and replaced dishwasher feed valve under sink.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47760","activity_ticket_id":"46631","ticket_reference":"HDT47712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13981 - List of works including decorating ","ticket_address_1":"Flat 4, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/01\/21","activity_end":"2021-01-11 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57139","activity_notes":"List of works including decoratingWHEN CAN YOU START?","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 15:07 (alan)<\/b>Replace fault dimmer switch module in main room <\/p>

13\/01\/2021 14:51 (travis)<\/b>List of maintenance works.<\/p>

13\/01\/2021 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47761","activity_ticket_id":"46631","ticket_reference":"HDT47712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13981 - List of works including decorating ","ticket_address_1":"Flat 4, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/21","activity_end":"2021-01-11 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57140","activity_notes":"List of works including decoratingReplace hinges to front door ease and adjust to close and open.Refit blind with new bracketsAdjust shower door in ensuite.Bathroom window needs to open - investigate problem.Bedroom door latch needs adjusting","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 15:07 (alan)<\/b>Replace fault dimmer switch module in main room <\/p>

13\/01\/2021 14:51 (travis)<\/b>List of maintenance works.<\/p>

13\/01\/2021 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47762","activity_ticket_id":"46631","ticket_reference":"HDT47712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/13981 - List of works including decorating ","ticket_address_1":"Flat 4, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/21","activity_end":"2021-01-11 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57141","activity_notes":"List of works including decoratingDimmer switch in lounge needs to be replaced","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 15:07 (alan)<\/b>Replace fault dimmer switch module in main room <\/p>

13\/01\/2021 14:51 (travis)<\/b>List of maintenance works.<\/p>

13\/01\/2021 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47763","activity_ticket_id":"46584","ticket_reference":"HDT47665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/01\/21","activity_end":"2021-01-12 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57142","activity_notes":"Inter-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2021 09:13 (iain)<\/b>ITC's.<\/p>

11\/01\/2021 09:33 (sandra)<\/b>decorating needs to be quoted for <\/p>

11\/01\/2021 09:50 (iain)<\/b>List of works.<\/p>

11\/01\/2021 13:11 (alan)<\/b>List of works <\/p>

11\/01\/2021 13:57 (michael)<\/b>(Ticket Closed)<\/p>

11\/01\/2021 14:42 (iain)<\/b>List of works.<\/p>

11\/01\/2021 14:57 (michael)<\/b>(Ticket Closed)<\/p>

13\/01\/2021 11:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47764","activity_ticket_id":"46632","ticket_reference":"HDT47713","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into 3.1","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/21","activity_end":"2021-01-12 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57143","activity_notes":"Please investigate where leak is still coming from with keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 09:56 (System)<\/b>Ticket Created<\/p>

12\/01\/2021 15:20 (roy)<\/b>Cherry picker required.Got access into roof but unable to get to gulley outlet<\/p>

12\/01\/2021 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2021 11:23 (michael)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2021 07:02 (roy)<\/b>Still leaking. Access onto roof but unable to get to blocked outletNeed cherry picket<\/p>

14\/01\/2021 07:02 (roy)<\/b>Cherry picker and cleared blockage.Checked all other outlets and all clear <\/p>

14\/01\/2021 11:34 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2021 11:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47765","activity_ticket_id":"46633","ticket_reference":"HDT47714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove samble balance ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, Goodwins House ","cs_id":"456","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"456","ticket_status_code":"Cancelled","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"12\/01\/21","activity_end":"2021-01-12 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57144","activity_notes":"remove sample balance ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 11:02 (System)<\/b>Ticket Created<\/p>

12\/01\/2021 11:05 (sandra)<\/b>Our cost to carry out the above works would be 383.00 plus vat<\/p>

12\/01\/2021 16:07 (sandra)<\/b>waiting on access from Angela if tenant confirms <\/p>

14\/01\/2021 08:59 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

20\/01\/2021 11:42 (sandra)<\/b>(Removed from on-hold)<\/p>

20\/01\/2021 11:43 (sandra)<\/b>requested date from Brian for end of January <\/p>

22\/01\/2021 16:43 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

10\/12\/2021 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47766","activity_ticket_id":"46634","ticket_reference":"HDT47715","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak into basement ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/01\/21","activity_end":"2021-01-12 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57145","activity_notes":"Saif 07469179042 on site contact leak into basement ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 11:16 (System)<\/b>Ticket Created<\/p>

12\/01\/2021 16:16 (dan)<\/b>Blocked drains<\/p>

12\/01\/2021 16:25 (sandra)<\/b>booked for 13\/1 and quote needed for camera survey <\/p>

15\/01\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47767","activity_ticket_id":"46635","ticket_reference":"HDT47716","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"carpet needs to be refitted ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/21","activity_end":"2021-01-12 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57146","activity_notes":"Please raise a work order for Reddan to attend and glue down any carpet that is coming away from the stair treads in the common parts here.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 11:40 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 09:49 (travis)<\/b>Reafixed all loose stairs carpet tiles.<\/p>

13\/01\/2021 09:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47768","activity_ticket_id":"46636","ticket_reference":"HDT47717","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate a leak on the toilet cistern","ticket_address_1":"Flat 1","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/01\/21","activity_end":"2021-01-12 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57147","activity_notes":"TENANT IS HOME FOR ACCESS THIS AFTERNOON Please raise a work order for Reddan to investigate a leak on the toilet cistern here.Sandra, can you please confirm when you can attend.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 11:43 (System)<\/b>Ticket Created<\/p>

12\/01\/2021 16:17 (dan)<\/b>Dismantled cistern replaced donut washer<\/p>

12\/01\/2021 16:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47769","activity_ticket_id":"46637","ticket_reference":"HDT47718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13971 - Decorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/01\/21","activity_end":"2021-01-12 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57148","activity_notes":"Redecorate walls and woodwork throughout PO # RP17769-30","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 19:21 (dean)<\/b>Done 600.00<\/p>

19\/01\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47770","activity_ticket_id":"46638","ticket_reference":"HDT47719","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13973 - Redecorating to Walls and Woodwork","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/01\/21","activity_end":"2021-01-12 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57149","activity_notes":"Redecorating to walls and woodworkPO # RP17770-22","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 19:21 (dean)<\/b>Done 650.00<\/p>

19\/01\/2021 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47771","activity_ticket_id":"46639","ticket_reference":"HDT47720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door entry system not working ","ticket_address_1":"3rd Floor Office, 21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"150","cs_address_2":"21a Wardour Street","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"150","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"12\/01\/21","activity_end":"2021-01-12 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57150","activity_notes":"Please raise wo for Reddan to attend to Site Office, 21A WS as door entry system\/mag lock not working","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 11:49 (System)<\/b>Ticket Created<\/p>

15\/01\/2021 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47772","activity_ticket_id":"46634","ticket_reference":"HDT47715","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak into basement ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/01\/21","activity_end":"2021-01-12 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57151","activity_notes":"Saif 07469179042 on site contact leak into basement ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 11:16 (System)<\/b>Ticket Created<\/p>

12\/01\/2021 16:16 (dan)<\/b>Blocked drains<\/p>

12\/01\/2021 16:25 (sandra)<\/b>booked for 13\/1 and quote needed for camera survey <\/p>

15\/01\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47773","activity_ticket_id":"46640","ticket_reference":"HDT47721","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13972 - Redecorating to Walls and Woodworki","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/01\/21","activity_end":"2021-01-12 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57152","activity_notes":"Redecorating to walls and woodwork throughout PO# RP17772-24","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2021 19:02 (dean)<\/b>Done 300.00<\/p>

03\/02\/2021 19:04 (dean)<\/b>Got this one wrong Sandra not done yet<\/p>

04\/02\/2021 09:21 (sandra)<\/b>part completed <\/p>

25\/02\/2021 09:20 (sandra)<\/b>(Placed On Hold) once tenant has moved out <\/p>

22\/06\/2021 11:40 (sandra)<\/b>Can we keep on hold? Just sent an email with so many tenancies due to start so just need to focus on them first Thanks<\/p>

10\/12\/2021 15:21 (sandra)<\/b>(Removed from on-hold)<\/p>

10\/12\/2021 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47774","activity_ticket_id":"46641","ticket_reference":"HDT47722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13983 - Redecorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/01\/21","activity_end":"2021-01-12 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57153","activity_notes":"Redecorating ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 09:42 (dean)<\/b>Done 310.00<\/p>

27\/01\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47775","activity_ticket_id":"46642","ticket_reference":"HDT47723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13985 - Redecorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"589","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"589","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/01\/21","activity_end":"2021-01-12 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57154","activity_notes":"Redecorating ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 09:42 (dean)<\/b>Done 300.00<\/p>

27\/01\/2021 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47776","activity_ticket_id":"46330","ticket_reference":"HDT47411","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"MDR\/SW\/13780 - Emergency Lighting and Air Conditioning Maintenance ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/01\/21","activity_end":"2021-01-12 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57155","activity_notes":"Undertake 1 x Annual Emergency Lighting Maintenance and TestingUndertake 1 x 6 Monthly Air Conditioning Maintenance and Servicing","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 11:13 (sandra)<\/b>attending 15th <\/p>

18\/01\/2021 06:19 (alan)<\/b>Emergency lights test 4th floor<\/p>

18\/01\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47777","activity_ticket_id":"46643","ticket_reference":"HDT47724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door closing is not working ","ticket_address_1":"Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/21","activity_end":"2021-01-13 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57156","activity_notes":"Please raise a work order for Reddan to attend to reports of the front door not self closingSandra- if this door closure unit needs REPLACING CAN WE QUOTE.please? It seems to play up when ever the temperature drops.","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 09:29 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 11:03 (roy)<\/b>Ease and adjusted door closure and lock device<\/p>

13\/01\/2021 11:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47778","activity_ticket_id":"46644","ticket_reference":"HDT47725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT testing - 25th January","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/21","activity_end":"2021-01-25 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57157","activity_notes":"Gas and PAT compliance testing","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 10:01 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 10:13 (alan)<\/b>PAT test<\/p>

25\/01\/2021 15:14 (michaelk)<\/b>Completed.<\/p>

25\/01\/2021 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47779","activity_ticket_id":"46644","ticket_reference":"HDT47725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT testing - 25th January","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/21","activity_end":"2021-01-25 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57158","activity_notes":"Gas and PAT compliance testing","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 10:01 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 10:13 (alan)<\/b>PAT test<\/p>

25\/01\/2021 15:14 (michaelk)<\/b>Completed.<\/p>

25\/01\/2021 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47780","activity_ticket_id":"46645","ticket_reference":"HDT47726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 8 February ","ticket_address_1":"Flat 1","ticket_address_2":"30 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"607","cs_address_2":"30 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"607","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57159","activity_notes":"Gas and Pat Compliance testing 8 February ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 10:05 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:04 (michaelk)<\/b>Completed cert. <\/p>

08\/02\/2021 14:09 (roy)<\/b>Pat and smoke test<\/p>

09\/02\/2021 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47781","activity_ticket_id":"46645","ticket_reference":"HDT47726","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 8 February ","ticket_address_1":"Flat 1","ticket_address_2":"30 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"607","cs_address_2":"30 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"607","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57160","activity_notes":"Gas and Pat Compliance testing 8 February ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 10:05 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:04 (michaelk)<\/b>Completed cert. <\/p>

08\/02\/2021 14:09 (roy)<\/b>Pat and smoke test<\/p>

09\/02\/2021 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47782","activity_ticket_id":"46646","ticket_reference":"HDT47727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 February ","ticket_address_1":"Flat 2, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57161","activity_notes":"Gas and PAt test - 8 February ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 10:07 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:05 (michaelk)<\/b>Completed cert. <\/p>

08\/02\/2021 14:10 (roy)<\/b>Pat and smoke test<\/p>

09\/02\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47783","activity_ticket_id":"46646","ticket_reference":"HDT47727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 February ","ticket_address_1":"Flat 2, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57162","activity_notes":"Gas and PAt test - 8 February ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 10:07 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:05 (michaelk)<\/b>Completed cert. <\/p>

08\/02\/2021 14:10 (roy)<\/b>Pat and smoke test<\/p>

09\/02\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47784","activity_ticket_id":"46647","ticket_reference":"HDT47728","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 February ","ticket_address_1":"Flat 3","ticket_address_2":"30 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"608","cs_address_2":"30 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"608","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57163","activity_notes":"Gas and PAT test - 8 February ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 10:11 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:05 (michaelk)<\/b>Completed cert. <\/p>

08\/02\/2021 14:11 (roy)<\/b>Pat and smoke test<\/p>

09\/02\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47785","activity_ticket_id":"46647","ticket_reference":"HDT47728","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 February ","ticket_address_1":"Flat 3","ticket_address_2":"30 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"608","cs_address_2":"30 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"608","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57164","activity_notes":"Gas and PAT test - 8 February ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 10:11 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:05 (michaelk)<\/b>Completed cert. <\/p>

08\/02\/2021 14:11 (roy)<\/b>Pat and smoke test<\/p>

09\/02\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47786","activity_ticket_id":"46648","ticket_reference":"HDT47729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13988 - unvented cylinder works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/21","activity_end":"2021-01-13 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57165","activity_notes":"unvented cylinder worksPO Number : RP17951-23","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 07:05 (michaelk)<\/b>Completed quoted works.<\/p>

15\/01\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>

18\/01\/2021 13:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2021 13:39 (alan)<\/b>Quoted works <\/p>

27\/01\/2021 10:27 (alan)<\/b>This job was completed last week<\/p>

27\/01\/2021 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47787","activity_ticket_id":"46650","ticket_reference":"HDT47731","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13984 - replacement parts for Air con ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/21","activity_end":"2021-01-13 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57166","activity_notes":"replacement parts for Air Con ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 10:28 (alan)<\/b>Quoted works <\/p>

27\/01\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47788","activity_ticket_id":"46651","ticket_reference":"HDT47732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blown lamps in common parts ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/21","activity_end":"2021-01-13 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57167","activity_notes":"blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 11:09 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 13:52 (alan)<\/b>Replace 10 blown lamps in common parts <\/p>

13\/01\/2021 13:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47789","activity_ticket_id":"46652","ticket_reference":"HDT47733","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blown lamps in common parts ","ticket_address_1":"36\/40 Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36\/40 Rupert Street","cs_id":"610","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"610","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/21","activity_end":"2021-01-13 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57168","activity_notes":"blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 11:10 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 13:53 (alan)<\/b>Replace blown lamp in common parts <\/p>

13\/01\/2021 13:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47790","activity_ticket_id":"46632","ticket_reference":"HDT47713","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into 3.1","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/21","activity_end":"2021-01-13 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57169","activity_notes":"Please investigate where leak is still coming from ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 09:56 (System)<\/b>Ticket Created<\/p>

12\/01\/2021 15:20 (roy)<\/b>Cherry picker required.Got access into roof but unable to get to gulley outlet<\/p>

12\/01\/2021 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2021 11:23 (michael)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2021 07:02 (roy)<\/b>Still leaking. Access onto roof but unable to get to blocked outletNeed cherry picket<\/p>

14\/01\/2021 07:02 (roy)<\/b>Cherry picker and cleared blockage.Checked all other outlets and all clear <\/p>

14\/01\/2021 11:34 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2021 11:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47791","activity_ticket_id":"46632","ticket_reference":"HDT47713","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into 3.1","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"13\/01\/21","activity_end":"2021-01-13 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57170","activity_notes":"Please investigate where leak is still coming from ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 09:56 (System)<\/b>Ticket Created<\/p>

12\/01\/2021 15:20 (roy)<\/b>Cherry picker required.Got access into roof but unable to get to gulley outlet<\/p>

12\/01\/2021 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2021 11:23 (michael)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2021 07:02 (roy)<\/b>Still leaking. Access onto roof but unable to get to blocked outletNeed cherry picket<\/p>

14\/01\/2021 07:02 (roy)<\/b>Cherry picker and cleared blockage.Checked all other outlets and all clear <\/p>

14\/01\/2021 11:34 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2021 11:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47792","activity_ticket_id":"46653","ticket_reference":"HDT47734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13986 - redecorating throughtout","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/01\/21","activity_end":"2021-01-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57171","activity_notes":"Please attend site to carry out redecoration throughout the apartment.just the quote for the walls to be done ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 09:44 (dean)<\/b>Done 330.00<\/p>

27\/01\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47793","activity_ticket_id":"46654","ticket_reference":"HDT47735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13989 - light fitting replacement ","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"592","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"592","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/21","activity_end":"2021-01-13 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57172","activity_notes":"light fitting replacement front room only ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 15:43 (alan)<\/b>Quoted works <\/p>

15\/01\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47794","activity_ticket_id":"46655","ticket_reference":"HDT47736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test - commercial unit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/21","activity_end":"2021-01-13 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57173","activity_notes":"NICEic ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 11:36 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 14:38 (alan)<\/b>This job went to quote and is now on system as HDT47769<\/p>

20\/01\/2021 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47795","activity_ticket_id":"46587","ticket_reference":"HDT47668","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pressure washer not working ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/01\/21","activity_end":"2021-01-13 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57174","activity_notes":"pressure washer not working ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 11:45 (sandra)<\/b>awaiting appointment <\/p>

14\/01\/2021 09:01 (sandra)<\/b>(Ticket Closed)<\/p>

14\/05\/2021 10:16 (jane)<\/b>Attending Monday morning 17th May <\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47796","activity_ticket_id":"46570","ticket_reference":"HDT47651","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13955 - curtain poles to window to top floor bedroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/21","activity_end":"2021-01-13 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57175","activity_notes":"curtain poles to window to top floor bedroom ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 11:42 (sandra)<\/b>on order <\/p>

19\/01\/2021 12:13 (travis)<\/b>Chrome curtain poles,made and fitted Inc hanging curtains.<\/p>

19\/01\/2021 12:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47797","activity_ticket_id":"46656","ticket_reference":"HDT47737","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"sink is blocked ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/01\/21","activity_end":"2021-01-13 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57176","activity_notes":", the new sink in the men's toilet on the second floor is also blocked. Please could someone attend to this? ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 13:45 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 15:39 (dan)<\/b>Opened plug to release water, checked all floors<\/p>

13\/01\/2021 15:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47798","activity_ticket_id":"46649","ticket_reference":"HDT47730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13979 - Replacement washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"602","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"602","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/21","activity_end":"2021-01-15 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57177","activity_notes":"Replacement washing machine ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 15:48 (iain)<\/b>Washing machine.<\/p>

15\/01\/2021 16:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47799","activity_ticket_id":"46657","ticket_reference":"HDT47738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all detectors ","ticket_address_1":"Flat 2.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/21","activity_end":"2021-01-13 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57178","activity_notes":"check all detectors (CO \/ smoke\/heat) and replace if required. ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2021 14:47 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 16:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47800","activity_ticket_id":"46658","ticket_reference":"HDT47739","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"heating issues ","ticket_address_1":"Flat 5","ticket_address_2":"12 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"611","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/21","activity_end":"2021-01-13 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57179","activity_notes":"heating issues okay to attend ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 14:49 (System)<\/b>Ticket Created<\/p>

15\/01\/2021 07:07 (michaelk)<\/b>Attended job and traced fault to the hws actuator. Quoted replacement, awaiting instruction from client.Collected part. 1 hr labour 50<\/p>

15\/01\/2021 10:11 (sandra)<\/b>to be fitted once PA is back in London <\/p>

22\/01\/2021 07:31 (michaelk)<\/b>Replaced faulty hws actuator. 2hrs labour 95.<\/p>

22\/01\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47801","activity_ticket_id":"46660","ticket_reference":"HDT47741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"32 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32 Wardour Street ","cs_id":"613","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QR","ticket_client_site":"613","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/01\/21","activity_end":"2021-01-13 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57180","activity_notes":"Please raise wo for Reddan to investigate leak into top floor office at Turning Point, 32 WS","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 15:21 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 15:41 (dan)<\/b>Leak investigation, water appears to be leaking through tiled pitched roof.<\/p>

18\/01\/2021 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47802","activity_ticket_id":"46659","ticket_reference":"HDT47740","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 2","ticket_address_1":"Flat 2","ticket_address_2":"William IV Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/21","activity_end":"2021-01-14 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57181","activity_notes":"We were unable to reattach the overflow pipe to the handle that operates the plug because the threading has gone on one of the parts. It needs a replacement part similar to that of last time. Would it be possible to get one of your plumbers in tomorrow to look at it? Ill be at the flat at 2pm. ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 14:54 (System)<\/b>Ticket Created<\/p>

15\/01\/2021 07:02 (michaelk)<\/b>Traced leak to flat 3, removed bath panel and found waste fitting damaged. 2 hrs labour 95.Bath waste ordered.<\/p>

15\/01\/2021 11:07 (sandra)<\/b>Bath waste ordered.<\/p>

26\/01\/2021 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47803","activity_ticket_id":"46661","ticket_reference":"HDT47742","ticket_client":"5","client_name":"Ashley Associates","ticket_title":"Removal of Rubbish ","ticket_address_1":"300 Fulham Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW10 9EP","cs_address_1":"300 Fulham Road ","cs_id":"614","cs_address_2":"","cs_town":"London ","cs_postcode":"SW10 9EP","ticket_client_site":"614","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/21","activity_end":"2021-01-13 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57182","activity_notes":"Removal and disposal of rubbish WILL CALL YOU IN MORNING REGARDING THIS ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 16:59 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 16:59 (sandra)<\/b>700 plus 200 provisional waste disposal <\/p>

14\/01\/2021 15:09 (travis)<\/b>Attended for clearance,Cancelled.<\/p>

14\/01\/2021 16:26 (roy)<\/b>Job cancelled?? Dismantled large wooden units iRemoved sink <\/p>

15\/01\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>

22\/01\/2021 15:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/01\/2021 15:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47804","activity_ticket_id":"46661","ticket_reference":"HDT47742","ticket_client":"5","client_name":"Ashley Associates","ticket_title":"Removal of Rubbish ","ticket_address_1":"300 Fulham Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW10 9EP","cs_address_1":"300 Fulham Road ","cs_id":"614","cs_address_2":"","cs_town":"London ","cs_postcode":"SW10 9EP","ticket_client_site":"614","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/21","activity_end":"2021-01-13 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57183","activity_notes":"Removal and disposal of rubbish WILL CALL YOU IN MORNING REGARDING THIS ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2021 16:59 (System)<\/b>Ticket Created<\/p>

13\/01\/2021 16:59 (sandra)<\/b>700 plus 200 provisional waste disposal <\/p>

14\/01\/2021 15:09 (travis)<\/b>Attended for clearance,Cancelled.<\/p>

14\/01\/2021 16:26 (roy)<\/b>Job cancelled?? Dismantled large wooden units iRemoved sink <\/p>

15\/01\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>

22\/01\/2021 15:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/01\/2021 15:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47805","activity_ticket_id":"46662","ticket_reference":"HDT47743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 3 ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"615","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"615","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/21","activity_end":"2021-01-14 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57184","activity_notes":" The rain overnight has flagged a problem that you may need to attend to. In the corner of the bathroom (pictured) there is water leaking through either from the upstairs flat or, most likely, the gutters. When I woke up this morning there was a small amount of water on the floor that had leaked through the roof and the roof is wet to touch in the spot pictured. If you would like to send someone out to look at this issue, eplease do so with management keys. ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 09:59 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 13:58 (alan)<\/b>Look at leak To return to carry out repairs on flat roof area in flat three when weather is better<\/p>

14\/01\/2021 14:19 (sandra)<\/b>investigations show that leak seems to be coming from the decking area of Flat 3. The decking will need to be lifted using two men and the asphalt repaired underneath on a dry day <\/p>

25\/01\/2021 15:23 (sandra)<\/b>booked for Wednesday with keys T is away <\/p>

27\/01\/2021 12:02 (iain)<\/b>Roof works.<\/p>

27\/01\/2021 12:03 (travis)<\/b>Decking removal,Roof repairs,Decking reinstated.<\/p>

27\/01\/2021 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47806","activity_ticket_id":"46664","ticket_reference":"HDT47745","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into front room","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/21","activity_end":"2021-01-14 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57185","activity_notes":"leak into front room ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 10:31 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 13:59 (alan)<\/b>Unblock galley on roof leaking in flat three and flat oneFollow-up visit with cherry picker required to clear roof galley<\/p>

14\/01\/2021 14:17 (sandra)<\/b>(Ticket Closed)<\/p>

15\/01\/2021 08:56 (alan)<\/b>Return to site with Lee from Westferry Access roof and cleared blocked galley in hopperPlease add Westferry on to this job <\/p>

15\/01\/2021 09:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2021 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47807","activity_ticket_id":"46665","ticket_reference":"HDT47746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from vent ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/21","activity_end":"2021-01-14 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57186","activity_notes":"leak from vent ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2021 10:33 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 14:14 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2021 14:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2021 14:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47808","activity_ticket_id":"46666","ticket_reference":"HDT47747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3 & 2","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 & 2","cs_id":"617","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"617","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/21","activity_end":"2021-01-14 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57187","activity_notes":": Please attend site to Flat 3 and 2 58a Shaftesbury Avenue. There is a water leak dripping from flat 3 into flat 2. However it is unclear where it is coming from and may be water ingress from the roof as flat 3 is dry.keys - sorry Alan ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 10:54 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 15:42 (alan)<\/b>Investigate leak coming from flat 3 into 2Leak found to be coming from roof where two roof slates found to be broken Temporary repairs done Disconnect smoke alarm in flat two and make safe where leak is coming through it, to return and replace smoke alarm once permanent repairs done to roof<\/p>

15\/01\/2021 12:28 (travis)<\/b>Roof\/slate repairs.<\/p>

18\/01\/2021 11:38 (alan)<\/b>Return to site and replace smoke alarm in hallway of flat 2 damaged by leak <\/p>

18\/01\/2021 12:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47809","activity_ticket_id":"46667","ticket_reference":"HDT47748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Top Floor Flat, 48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor Flat","cs_id":"112","cs_address_2":"48 Chandos Place ","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"112","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/21","activity_end":"2021-01-14 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57188","activity_notes":"Please see the attached and email below, is there any chance we can send Reddan for inspection?","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 13:46 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 16:22 (roy)<\/b>Dental clinic reported that the damp area is still there and gets worse when it rains.Not leaking but damp.Need ladder access at rear of property but need to attend when not raining<\/p>

15\/01\/2021 09:41 (sandra)<\/b>emailed Angela for further instruction <\/p>

20\/01\/2021 14:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47810","activity_ticket_id":"46668","ticket_reference":"HDT47749","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 2NE","cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/21","activity_end":"2021-01-14 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57189","activity_notes":"I THINK THIS IS VACANT We found a new leak in the bedroom ceiling and it's coming from the roof (loft) Please investigate. You can gain access to the roof via KPM Contractor's scaffolding. KPM is aware and will allow access.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 14:24 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 16:24 (roy)<\/b>Roof in bad condition and really needs to be re ashphalted.No to leaking at present but need to return when not wet and raining<\/p>

15\/01\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47811","activity_ticket_id":"46669","ticket_reference":"HDT47750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not working ","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JG","cs_address_1":"Flat 7","cs_id":"298","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JG","ticket_client_site":"298","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/21","activity_end":"2021-01-14 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57190","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 15:33 (System)<\/b>Ticket Created<\/p>

15\/01\/2021 07:04 (michaelk)<\/b>Attended job, tenant didn't know how to operate underfoor heating. 1 hr labour 50.<\/p>

15\/01\/2021 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47812","activity_ticket_id":"46670","ticket_reference":"HDT47751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating issues ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/21","activity_end":"2021-01-15 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57191","activity_notes":"heating needed parts ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 09:17 (System)<\/b>Ticket Created<\/p>

15\/01\/2021 09:17 (sandra)<\/b>fitted PRV<\/p>

15\/01\/2021 09:29 (michaelk)<\/b>The boiler\/burner was completely stripped down and a problem with the air\/ratio control was rectified. The combustion was re-set and the boiler left fully operational. 4hrs labour 185.<\/p>

15\/01\/2021 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47813","activity_ticket_id":"46666","ticket_reference":"HDT47747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3 & 2","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 & 2","cs_id":"617","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"617","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/21","activity_end":"2021-01-15 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57192","activity_notes":": Please attend site to Flat 3 and 2 58a Shaftesbury Avenue. There is a water leak dripping from flat 3 into flat 2. However it is unclear where it is coming from and may be water ingress from the roof as flat 3 is dry.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 10:54 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 15:42 (alan)<\/b>Investigate leak coming from flat 3 into 2Leak found to be coming from roof where two roof slates found to be broken Temporary repairs done Disconnect smoke alarm in flat two and make safe where leak is coming through it, to return and replace smoke alarm once permanent repairs done to roof<\/p>

15\/01\/2021 12:28 (travis)<\/b>Roof\/slate repairs.<\/p>

18\/01\/2021 11:38 (alan)<\/b>Return to site and replace smoke alarm in hallway of flat 2 damaged by leak <\/p>

18\/01\/2021 12:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47814","activity_ticket_id":"46664","ticket_reference":"HDT47745","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into front room","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"15\/01\/21","activity_end":"2021-01-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57193","activity_notes":"leak into front room ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2021 10:31 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 13:59 (alan)<\/b>Unblock galley on roof leaking in flat three and flat oneFollow-up visit with cherry picker required to clear roof galley<\/p>

14\/01\/2021 14:17 (sandra)<\/b>(Ticket Closed)<\/p>

15\/01\/2021 08:56 (alan)<\/b>Return to site with Lee from Westferry Access roof and cleared blocked galley in hopperPlease add Westferry on to this job <\/p>

15\/01\/2021 09:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2021 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47815","activity_ticket_id":"46672","ticket_reference":"HDT47753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13987 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/21","activity_end":"2021-01-15 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57194","activity_notes":"- Kitchen vinyl flooring- Toilet flush handle - Realign door close to frame \/ replace door handle - Roller blinds to living room- Smoke detector in hallway- Heat detector in kitchen\/living room area VP18154-19","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 16:17 (travis)<\/b>List of works.<\/p>

18\/01\/2021 10:31 (travis)<\/b>List of works,Awaiting flooring lino to complete.<\/p>

20\/01\/2021 15:41 (alan)<\/b>List of works <\/p>

22\/01\/2021 12:52 (travis)<\/b>List of works,inc flooring.<\/p>

22\/01\/2021 13:06 (michael)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 14:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 14:32 (sandra)<\/b>blinds on order B37656770WB3 ROLLER BLINDS <\/p>

15\/02\/2021 14:48 (iain)<\/b>Fit 3 new blinds. Removing and disposing of old.<\/p>

16\/02\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47816","activity_ticket_id":"46672","ticket_reference":"HDT47753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13987 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/21","activity_end":"2021-01-15 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57195","activity_notes":"- Kitchen vinyl flooring- Toilet flush handle - Realign door close to frame \/ replace door handle - Roller blinds to living room- Smoke detector in hallway- Heat detector in kitchen\/living room area VP18154-19","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 16:17 (travis)<\/b>List of works.<\/p>

18\/01\/2021 10:31 (travis)<\/b>List of works,Awaiting flooring lino to complete.<\/p>

20\/01\/2021 15:41 (alan)<\/b>List of works <\/p>

22\/01\/2021 12:52 (travis)<\/b>List of works,inc flooring.<\/p>

22\/01\/2021 13:06 (michael)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 14:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 14:32 (sandra)<\/b>blinds on order B37656770WB3 ROLLER BLINDS <\/p>

15\/02\/2021 14:48 (iain)<\/b>Fit 3 new blinds. Removing and disposing of old.<\/p>

16\/02\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47817","activity_ticket_id":"45828","ticket_reference":"HDT46909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliant eye bolt testing ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/01\/21","activity_end":"2021-01-15 11:41:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"57196","activity_notes":"To carry out compliant eye bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2020 15:24 (sandra)<\/b>BOOKED FOR 14TH <\/p>

14\/10\/2020 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

14\/10\/2020 14:30 (alan)<\/b>Supply access <\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47818","activity_ticket_id":"46603","ticket_reference":"HDT47684","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/13874 - Various works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/01\/21","activity_end":"2021-01-15 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57197","activity_notes":"Various works ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2021 14:14 (sandra)<\/b>8 am Friday <\/p>

15\/01\/2021 09:59 (travis)<\/b>Mastic works,Flat roof repairs.<\/p>

09\/02\/2021 11:46 (sandra)<\/b>only roof repair and sealant carried out.decorating has be to requoted <\/p>

09\/02\/2021 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47819","activity_ticket_id":"46673","ticket_reference":"HDT47754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"NICEic - compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/21","activity_end":"2021-01-15 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57198","activity_notes":"5 year electrical test Please raise wo for Reddan to carry out fixed wire test at 4A RC Common Parts Sandra - It is due 16th Feb ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 11:45 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 08:12 (alan)<\/b>Electrical inspection <\/p>

25\/01\/2021 08:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47820","activity_ticket_id":"46674","ticket_reference":"HDT47755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 2nd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"618","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"618","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/21","activity_end":"2021-02-02 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57199","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 11:49 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 11:38 (sandra)<\/b>tenant has not allowed access. Lilian to arrange another appointment <\/p>

04\/02\/2021 10:04 (roy)<\/b>Pat and smoke test<\/p>

05\/02\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47821","activity_ticket_id":"46674","ticket_reference":"HDT47755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 2nd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"618","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/21","activity_end":"2021-02-02 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57200","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2021 11:49 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 11:38 (sandra)<\/b>tenant has not allowed access. Lilian to arrange another appointment <\/p>

04\/02\/2021 10:04 (roy)<\/b>Pat and smoke test<\/p>

05\/02\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47822","activity_ticket_id":"46675","ticket_reference":"HDT47756","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 2nd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"619","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"619","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/21","activity_end":"2021-02-02 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57201","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 11:52 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 11:09 (roy)<\/b>Pat and smoke test<\/p>

02\/02\/2021 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47823","activity_ticket_id":"46675","ticket_reference":"HDT47756","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 2nd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"619","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"619","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/21","activity_end":"2021-02-02 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57202","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2021 11:52 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 11:09 (roy)<\/b>Pat and smoke test<\/p>

02\/02\/2021 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47824","activity_ticket_id":"46676","ticket_reference":"HDT47757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 2nd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/21","activity_end":"2021-02-02 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57203","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 11:53 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 11:10 (roy)<\/b>Pat and smoke test<\/p>

02\/02\/2021 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47825","activity_ticket_id":"46676","ticket_reference":"HDT47757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 2nd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/21","activity_end":"2021-02-02 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57204","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2021 11:53 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 11:10 (roy)<\/b>Pat and smoke test<\/p>

02\/02\/2021 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47826","activity_ticket_id":"46677","ticket_reference":"HDT47758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rdFebruary ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1A","cs_id":"662","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"662","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/21","activity_end":"2021-02-03 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57205","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 11:55 (System)<\/b>Ticket Created<\/p>

04\/02\/2021 10:02 (roy)<\/b>Pat and smoke test<\/p>

05\/02\/2021 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47827","activity_ticket_id":"46677","ticket_reference":"HDT47758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rdFebruary ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1A","cs_id":"662","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"662","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/21","activity_end":"2021-02-03 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57206","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2021 11:55 (System)<\/b>Ticket Created<\/p>

04\/02\/2021 10:02 (roy)<\/b>Pat and smoke test<\/p>

05\/02\/2021 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47828","activity_ticket_id":"46678","ticket_reference":"HDT47759","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"622","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"622","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/21","activity_end":"2021-02-03 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57207","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 11:56 (System)<\/b>Ticket Created<\/p>

04\/02\/2021 10:03 (roy)<\/b>Pat and smoke test<\/p>

05\/02\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47829","activity_ticket_id":"46678","ticket_reference":"HDT47759","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"622","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/21","activity_end":"2021-02-03 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57208","activity_notes":"To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2021 11:56 (System)<\/b>Ticket Created<\/p>

04\/02\/2021 10:03 (roy)<\/b>Pat and smoke test<\/p>

05\/02\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47830","activity_ticket_id":"46452","ticket_reference":"HDT47533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Friday afternoon from 12noon ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/01\/21","activity_end":"2021-01-15 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57209","activity_notes":"booked for Tuesday. collect keys ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2020 16:19 (roy)<\/b>New bathroom fan needed New blind needed New pop up waste required Faulty washing machine Faulty dishwasher Lights not working<\/p>

11\/12\/2020 16:47 (jane)<\/b>Blind on order Other parts are required for flat, to be ordered, tenant is leaving on Wednesday for 4 weeksAccess with keys <\/p>

14\/12\/2020 16:12 (jane)<\/b>Washing machine door has been fixedDishwasher wheels on order with appliance engineers <\/p>

17\/12\/2020 15:10 (jane)<\/b>Tuesday, 22\/12, between 10am and 2pm? <\/p>

04\/01\/2021 14:50 (sandra)<\/b>fitted bath control need to return with flexi hose <\/p>

05\/01\/2021 06:55 (michaelk)<\/b>Fitted replacement bath control, however pipe connections were 3\/4" and replacement connections were not available. <\/p>

05\/01\/2021 09:47 (sandra)<\/b>booked 5\/1 to complete works <\/p>

05\/01\/2021 14:52 (roy)<\/b>Remove\/Replace fan<\/p>

05\/01\/2021 19:55 (michaelk)<\/b>Fitted 3\/4" flexible to 15mm pipework.<\/p>

15\/01\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>

15\/01\/2021 12:11 (sandra)<\/b>- Wheels have been replaced on the 22nd of December<\/p>

15\/01\/2021 12:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 15:22 (iain)<\/b>Blind.<\/p>

19\/01\/2021 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47831","activity_ticket_id":"46679","ticket_reference":"HDT47760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13991 - Repairs to roof","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/21","activity_end":"2021-01-15 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57210","activity_notes":"Repairs to roof ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2021 12:31 (roy)<\/b>Used flashband and bitumen to carry out repairs to large cracks<\/p>

18\/01\/2021 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47832","activity_ticket_id":"46680","ticket_reference":"HDT47761","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection ","ticket_address_1":"first Floor Office ","ticket_address_2":"30 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"1st Floor","cs_id":"625","cs_address_2":"30 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"625","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/21","activity_end":"2021-01-15 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57211","activity_notes":"Gas Safety Inspection ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 14:57 (System)<\/b>Ticket Created<\/p>

18\/01\/2021 08:37 (michaelk)<\/b>Completed certificate. <\/p>

18\/01\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47833","activity_ticket_id":"46681","ticket_reference":"HDT47762","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler has stopped working ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/21","activity_end":"2021-01-15 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57212","activity_notes":"Please raise an urgent work order fro Reddan to attend to the above property, TENANT MOVES IN WEDNESDAY the boiler has stopped working, The tenants have confirmed that they have no covid symptoms.Please confirm asap that someone is attending","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 16:17 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 07:27 (michaelk)<\/b>Removed seized pump, managed to free impellor, left fully operational. <\/p>

22\/01\/2021 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47834","activity_ticket_id":"46682","ticket_reference":"HDT47763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/21","activity_end":"2021-01-15 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57213","activity_notes":"Wooden shelf behind toilet hasnt been replaced En-suite toilet seat is stained yellow Rubber seals in En-suite shower are black and mouldy Chrome in shower is flaking off Patio doors are incredibly stiff to open and close. Painting is very poor and patchy, with most areas not having been repainted at all Blind cover in kitchen and master bedroom missingDishwasher fascia is peeling off Door stopped broken off Glass shower screen is broken, doesnt closeBasin in bathroom is crackedTenant moves in on Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 16:36 (System)<\/b>Ticket Created<\/p>

19\/01\/2021 15:20 (iain)<\/b>List of works.<\/p>

19\/01\/2021 15:21 (iain)<\/b>List of works.<\/p>

19\/01\/2021 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47835","activity_ticket_id":"46683","ticket_reference":"HDT47764","ticket_client":"2083","client_name":"Joyce Rutherford","ticket_title":"Shower not working ","ticket_address_1":"Flat 13","ticket_address_2":"4 Steward Street ","ticket_town":"Lonodn ","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13","cs_id":"626","cs_address_2":"4 Steward Street ","cs_town":"Lonodn ","cs_postcode":"E1 6FQ","ticket_client_site":"626","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/21","activity_end":"2021-01-19 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57214","activity_notes":"TUESDAY MORNING The above property is having issues with the hot water in the shower. The landlord has advised Reddan has attended before and were able to complete the repair as a new cartridge was needed. There is a spare new cartridge at the property which is hopefully all that it needs. Please can you kindly confirm when an engineer will be able to attend or alternatively if you would like the tenants contact information to book this in directly please do let me know. ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 10:08 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 07:17 (michaelk)<\/b>Replaced shower cartridge supplied by landlord. Set up shower temperature following installation. 2 hrs 95.<\/p>

22\/01\/2021 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47836","activity_ticket_id":"46684","ticket_reference":"HDT47765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"EMERGENCY CALL OUT - boiler not working ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/21","activity_end":"2021-01-18 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57215","activity_notes":"boiler is not working ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2021 10:12 (System)<\/b>Ticket Created<\/p>

18\/01\/2021 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47837","activity_ticket_id":"46685","ticket_reference":"HDT47766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"quote needed ","ticket_address_1":"36-39 Newman Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-39 Newman Street ","cs_id":"627","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"627","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57216","activity_notes":"Please provide quotations to supply 50 Led bulbs to existing fittings if they are compatible or if not a quote to replace lights for led fittings. Please confirm a date and time as we will need to arrange access with the tenant","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2021 10:31 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 15:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47838","activity_ticket_id":"46452","ticket_reference":"HDT47533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Friday afternoon from 12noon ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/01\/21","activity_end":"2021-01-19 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57217","activity_notes":"booked for Tuesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2020 16:19 (roy)<\/b>New bathroom fan needed New blind needed New pop up waste required Faulty washing machine Faulty dishwasher Lights not working<\/p>

11\/12\/2020 16:47 (jane)<\/b>Blind on order Other parts are required for flat, to be ordered, tenant is leaving on Wednesday for 4 weeksAccess with keys <\/p>

14\/12\/2020 16:12 (jane)<\/b>Washing machine door has been fixedDishwasher wheels on order with appliance engineers <\/p>

17\/12\/2020 15:10 (jane)<\/b>Tuesday, 22\/12, between 10am and 2pm? <\/p>

04\/01\/2021 14:50 (sandra)<\/b>fitted bath control need to return with flexi hose <\/p>

05\/01\/2021 06:55 (michaelk)<\/b>Fitted replacement bath control, however pipe connections were 3\/4" and replacement connections were not available. <\/p>

05\/01\/2021 09:47 (sandra)<\/b>booked 5\/1 to complete works <\/p>

05\/01\/2021 14:52 (roy)<\/b>Remove\/Replace fan<\/p>

05\/01\/2021 19:55 (michaelk)<\/b>Fitted 3\/4" flexible to 15mm pipework.<\/p>

15\/01\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>

15\/01\/2021 12:11 (sandra)<\/b>- Wheels have been replaced on the 22nd of December<\/p>

15\/01\/2021 12:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 15:22 (iain)<\/b>Blind.<\/p>

19\/01\/2021 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47839","activity_ticket_id":"46648","ticket_reference":"HDT47729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13988 - unvented cylinder works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57218","activity_notes":"unvented cylinder worksPO Number : RP17951-23","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 07:05 (michaelk)<\/b>Completed quoted works.<\/p>

15\/01\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>

18\/01\/2021 13:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2021 13:39 (alan)<\/b>Quoted works <\/p>

27\/01\/2021 10:27 (alan)<\/b>This job was completed last week<\/p>

27\/01\/2021 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47840","activity_ticket_id":"46686","ticket_reference":"HDT47767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"305","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"305","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/01\/21","activity_end":"2021-01-18 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57219","activity_notes":"dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2021 13:15 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 10:33 (travis)<\/b>Repair aid has attended and fixed the dishwasher,it was a faulty plastic spray rose at the bottom the machine.<\/p>

20\/01\/2021 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47841","activity_ticket_id":"46687","ticket_reference":"HDT47768","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace two blown lamps in common parts ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57220","activity_notes":"replace two blown lamps in common parts","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 13:16 (System)<\/b>Ticket Created<\/p>

18\/01\/2021 13:34 (alan)<\/b>Replace blown lamps in common parts <\/p>

18\/01\/2021 13:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47842","activity_ticket_id":"46671","ticket_reference":"HDT47752","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"install emergency stop button ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57221","activity_notes":"Hi All, could we get Alan to come in and fit an emergency stop button in the studio to the switch to the grinder and polisher please, thanks","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 09:32 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 14:34 (alan)<\/b>Install emergency stop button to grinder and polisher in basement <\/p>

20\/01\/2021 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47843","activity_ticket_id":"46608","ticket_reference":"HDT47689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/01\/21","activity_end":"2021-01-18 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57222","activity_notes":"Please raise a work order for Reddan to attend Urgently to reports of a leak here.Sandra, Can we get someone here Urgently please as this could affect the lift here and it has only just been put back into service","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 14:52 (System)<\/b>Ticket Created<\/p>

07\/01\/2021 16:39 (travis)<\/b>Leak in common area,Unblocked X2 gullies and hoppers, flushed through.Repaired vandalized glass skylight window.<\/p>

08\/01\/2021 09:14 (iain)<\/b>Leak.<\/p>

08\/01\/2021 13:57 (michael)<\/b>(Ticket Closed)<\/p>

18\/01\/2021 13:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/01\/2021 14:16 (travis)<\/b>Roof repair works.<\/p>

18\/01\/2021 14:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47844","activity_ticket_id":"46491","ticket_reference":"HDT47572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Flats 1 and 2 ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/21","activity_end":"2021-01-18 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57223","activity_notes":"blinds ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:31 (roy)<\/b>Hob. Tom details for new Blinds. Sent measurements for new Alarms faulty Towel rail ok <\/p>

18\/12\/2020 10:59 (jane)<\/b>List of works completed apart from :Blinds on order Hob gone to quote for replacement <\/p>

18\/12\/2020 10:59 (jane)<\/b>Blinds in stock early January 2021<\/p>

19\/12\/2020 09:09 (roy)<\/b>Remove Rewire and fit new head and smoke alarms.Flats 1 and 2<\/p>

11\/01\/2021 09:59 (sandra)<\/b>BLINDS IN STOCK JANUARY <\/p>

19\/01\/2021 15:22 (iain)<\/b>Blinds.<\/p>

19\/01\/2021 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47845","activity_ticket_id":"46688","ticket_reference":"HDT47769","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13996 - NICEic and Air Condition Service to commercial unit ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"Commercial Unit ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57224","activity_notes":"NICEic and Air Condition Service to commercial unit PLEASE LET ME KNOW WHEN YOU CAN CARRY THE NICEic out","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2021 08:13 (alan)<\/b>Electrical inspection <\/p>

04\/02\/2021 13:09 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2021 09:47 (alan)<\/b>Electrical inspection <\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47846","activity_ticket_id":"46688","ticket_reference":"HDT47769","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13996 - NICEic and Air Condition Service to commercial unit ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"Commercial Unit ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/01\/21","activity_end":"2021-01-18 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57225","activity_notes":"NICEic and Air Condition Service to commercial unit PO No: VP18344-20","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2021 08:13 (alan)<\/b>Electrical inspection <\/p>

04\/02\/2021 13:09 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2021 09:47 (alan)<\/b>Electrical inspection <\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47847","activity_ticket_id":"46689","ticket_reference":"HDT47770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement shower seals","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"118","cs_address_2":"26 Rupert Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"118","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/21","activity_end":"2021-01-20 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57226","activity_notes":"shower is still leaking and need bespoken shower seals from manufacturerALSO TOILET SEAT IS NOT SECURE 11am on Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 15:34 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 11:45 (sandra)<\/b>seals ordered and pictures of seat sent to company.<\/p>

27\/01\/2021 11:40 (sandra)<\/b>seals delivered waiting on toilet seat <\/p>

02\/02\/2021 07:40 (michaelk)<\/b>Attended to replace bohle shower seals and toilet seat to top bathroom. 2 hrs labour and parts. 167 incl vat.<\/p>

02\/02\/2021 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47848","activity_ticket_id":"46690","ticket_reference":"HDT47771","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove sensor on shop front ","ticket_address_1":"80 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Shaftesbury Avenue ","cs_id":"628","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NF","ticket_client_site":"628","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/21","activity_end":"2021-01-18 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57227","activity_notes":"Please raise wo for Reddan to attend 80 SA to take temporarily remove the 02 sensor on the shopfront whilst the tenant installs their signage Jane - Please it needs to be done by this week","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 16:12 (System)<\/b>Ticket Created<\/p>

21\/01\/2021 08:07 (alan)<\/b>Turned up at site and started to remove sensor informed by contractor that sensor no longer needs to be removed so put back and left working<\/p>

25\/01\/2021 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47849","activity_ticket_id":"46692","ticket_reference":"HDT47773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blown lamps in common parts ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/21","activity_end":"2021-01-19 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57228","activity_notes":"blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 09:01 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 06:51 (alan)<\/b>Replace 2 blown lamps in common parts and replace faulty transformer to light 1st floor landing <\/p>

20\/01\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47850","activity_ticket_id":"46691","ticket_reference":"HDT47772","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/21","activity_end":"2021-01-19 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57229","activity_notes":"Meter Reading not urgent ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 08:57 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 15:44 (travis)<\/b>Meter reading,Photos sent via WhatsApp.<\/p>

25\/01\/2021 16:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47851","activity_ticket_id":"46693","ticket_reference":"HDT47774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"assist Beaver Pest Control","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"257","cs_address_2":"55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"257","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/02\/21","activity_end":"2021-02-02 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57230","activity_notes":"Please arrange to attend site to Flat 8 in order to assist Beaver with the removal and replacement of the kitchen kickboards here at 8am on 2\/2\/21","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 09:29 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 13:57 (iain)<\/b>To assist pest control.<\/p>

02\/02\/2021 13:57 (iain)<\/b>No access given by tennant on 2nd Feb.<\/p>

11\/02\/2021 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47852","activity_ticket_id":"46694","ticket_reference":"HDT47775","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/21","activity_end":"2021-01-19 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57231","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 10:14 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 07:19 (michaelk)<\/b>Inspected boiler, removed seized pump which we managed to put back into service, re-built and left operational. 2 hrs 95.<\/p>

22\/01\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47853","activity_ticket_id":"46690","ticket_reference":"HDT47771","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove sensor on shop front ","ticket_address_1":"80 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Shaftesbury Avenue ","cs_id":"628","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NF","ticket_client_site":"628","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/21","activity_end":"2021-01-21 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57232","activity_notes":"Please raise wo for Reddan to attend 80 SA to take temporarily remove the 02 sensor on the shopfront whilst the tenant installs their signage TRAVIS TO HELP ALAN ON THURSDAY ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2021 16:12 (System)<\/b>Ticket Created<\/p>

21\/01\/2021 08:07 (alan)<\/b>Turned up at site and started to remove sensor informed by contractor that sensor no longer needs to be removed so put back and left working<\/p>

25\/01\/2021 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47854","activity_ticket_id":"46697","ticket_reference":"HDT47778","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"balcony door not disengaging","ticket_address_1":"Flat 4, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/21","activity_end":"2021-01-19 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57233","activity_notes":"balcony door lock ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 11:01 (System)<\/b>Ticket Created<\/p>

19\/01\/2021 14:10 (travis)<\/b>Adjusted frame mounted keep,so balcony door can open ,close and lock freely.<\/p>

19\/01\/2021 14:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47855","activity_ticket_id":"46696","ticket_reference":"HDT47777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement blind","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/21","activity_end":"2021-01-19 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57234","activity_notes":"replacement blind ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 10:53 (System)<\/b>Ticket Created<\/p>

19\/01\/2021 13:41 (travis)<\/b>Measured for new blind.W 1440mm,D 1400mm,Slat width 50mm.<\/p>

19\/01\/2021 14:19 (sandra)<\/b>lilian to send details of blind that is already in place <\/p>

20\/01\/2021 14:27 (sandra)<\/b>special order have site and waiting reply on order <\/p>

22\/01\/2021 12:36 (sandra)<\/b>cant add to expenses 125.44 for blind <\/p>

02\/02\/2021 14:00 (iain)<\/b>New blind.<\/p>

02\/02\/2021 14:00 (iain)<\/b>Blind wrong colour on 2nd Feb.<\/p>

11\/02\/2021 09:39 (sandra)<\/b>waiting for sample from Iain <\/p>

17\/02\/2021 15:36 (sandra)<\/b> BD-2838692<\/p>

24\/03\/2021 14:43 (sandra)<\/b>blind is being despatched this week <\/p>

30\/03\/2021 16:08 (iain)<\/b>Blind.<\/p>

30\/03\/2021 16:59 (sandra)<\/b>https:\/\/www.blindsdirect.co.uk\/payments\/complete\/2969734<\/p>

01\/04\/2021 14:48 (sandra)<\/b>new blind on order <\/p>

13\/04\/2021 12:09 (sandra)<\/b>due end of April <\/p>

13\/05\/2021 14:03 (sandra)<\/b>booked Tuesday 18th May to fit <\/p>

19\/05\/2021 13:01 (iain)<\/b>Blind.<\/p>

19\/05\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47856","activity_ticket_id":"46695","ticket_reference":"HDT47776","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet not flushing ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/21","activity_end":"2021-01-19 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57235","activity_notes":"TENANT IN TOMORROW MORNING BETWEEN 9 - 11 AM Please attend site to Flat 2.3 as the toilet is not flushing. The button to flush the toilet doesnt work and water keeps flowing inside the toilet, making an unusual sound.under #SI-1512-29456 ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 10:46 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 07:23 (michaelk)<\/b>Removed worktop. Replaced float valve and syphon rubber, re-assembled and tested on completion. Worktop was re-fitted with a new mastik seal. 2hrs 95.<\/p>

22\/01\/2021 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47857","activity_ticket_id":"46698","ticket_reference":"HDT47779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 down lights in common parts ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/21","activity_end":"2021-01-19 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57236","activity_notes":": #SI-1789-29466Issue Details: Please attend site to replace 2no down lights in common parts","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 12:59 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 06:48 (alan)<\/b>Replace 2 faulty down lighters in common parts <\/p>

20\/01\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47858","activity_ticket_id":"46699","ticket_reference":"HDT47780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/21","activity_end":"2021-01-19 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57237","activity_notes":": Flat 2 Kitchen sink is blocked. Alan - 07860595702tenant is home this afternoon","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2021 13:38 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 13:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47859","activity_ticket_id":"46700","ticket_reference":"HDT47781","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak","ticket_address_1":"Flat 3","ticket_address_2":"14\/16 New Cavendish Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"616","cs_address_2":"14\/16 New Cavendish Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"616","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/21","activity_end":"2021-01-19 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57238","activity_notes":"external leak into Flat 3","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2021 15:22 (System)<\/b>Ticket Created<\/p>

19\/01\/2021 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47860","activity_ticket_id":"46701","ticket_reference":"HDT47782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main street door ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street","cs_id":"302","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 4NE","ticket_client_site":"302","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/21","activity_end":"2021-01-19 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57239","activity_notes":"Please raise a work order for Reddan to attend and resolve issue with main door not closing, Possibly the door closer and due to the weather.","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 15:38 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 11:38 (travis)<\/b>Overhaul of main door,Overhaul of night latch and refit,Repair of 12v electric keep, replaced missing engineered screws.<\/p>

20\/01\/2021 12:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47861","activity_ticket_id":"46699","ticket_reference":"HDT47780","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked sink ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/01\/21","activity_end":"2021-01-19 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57240","activity_notes":": Flat 2 Kitchen sink is blocked. Alan - 07860595702","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2021 13:38 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 13:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47862","activity_ticket_id":"46625","ticket_reference":"HDT47706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Safety Inspection and PAT test - 18th Jan","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/01\/21","activity_end":"2021-01-20 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57241","activity_notes":"Gas Safety inspection - 18th JanPAT TEST ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2021 10:41 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 14:36 (alan)<\/b>Already completed by Roy<\/p>

22\/01\/2021 07:24 (michaelk)<\/b>Completed cert\/service and plumbing.<\/p>

22\/01\/2021 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47863","activity_ticket_id":"46702","ticket_reference":"HDT47783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 22nd January ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/21","activity_end":"2021-01-22 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57242","activity_notes":"inter-tenancy checks - 22nd January ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 09:29 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 09:22 (iain)<\/b>ITC's.<\/p>

26\/01\/2021 09:23 (iain)<\/b>List of works.<\/p>

27\/01\/2021 10:20 (alan)<\/b>List of works <\/p>

27\/01\/2021 11:39 (sandra)<\/b>Booked for Thursday <\/p>

02\/02\/2021 07:37 (michaelk)<\/b>Attended to replace toilet syphon and float valve. Re-fitted marble work top on completion and mastik seal. 198.20 incl vat<\/p>

02\/02\/2021 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47864","activity_ticket_id":"46703","ticket_reference":"HDT47784","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace blown lamps","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/21","activity_end":"2021-01-20 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57243","activity_notes":"replace blown lamps in 38 Tavistock ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2021 09:30 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47865","activity_ticket_id":"46704","ticket_reference":"HDT47785","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"signage above front door ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/21","activity_end":"2021-01-20 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57244","activity_notes":"#SI-1438-29529Issue Details: to attend and refix the signage above the front door","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 09:32 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 09:46 (travis)<\/b>Refit s\/steel exterior numeral.<\/p>

20\/01\/2021 10:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47866","activity_ticket_id":"46464","ticket_reference":"HDT47545","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/13954 - New blinds and kitchen doors ","ticket_address_1":"36 West Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 West Street ","cs_id":"522","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"522","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/21","activity_end":"2021-01-20 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57245","activity_notes":"New blinds and kitchen doors with iain ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2020 11:36 (jane)<\/b>New blinds and kitchen doors on order, will be in stock early January 2021<\/p>

15\/01\/2021 12:57 (sandra)<\/b>b36629153wb order number<\/p>

18\/01\/2021 16:23 (sandra)<\/b>access asked for Wednesday <\/p>

20\/01\/2021 16:44 (iain)<\/b>Blinds and doors.<\/p>

21\/01\/2021 14:24 (travis)<\/b>Blinds, rubbish disposal.<\/p>

21\/01\/2021 14:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47867","activity_ticket_id":"46686","ticket_reference":"HDT47767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"305","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"305","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/21","activity_end":"2021-01-20 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57246","activity_notes":"dishwasher not working collect keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2021 13:15 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 10:33 (travis)<\/b>Repair aid has attended and fixed the dishwasher,it was a faulty plastic spray rose at the bottom the machine.<\/p>

20\/01\/2021 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47868","activity_ticket_id":"46705","ticket_reference":"HDT47786","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fluctuating water temperature","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge St","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"240","cs_address_2":"62a Goodge St","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/21","activity_end":"2021-01-21 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57247","activity_notes":"Please raise a work order for Reddan to attend and investigate the fluctuating water temperature here THURSDAY BETWEEN 11 - 12 ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 09:34 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 07:14 (michaelk)<\/b>Attended job found dhw heat exchanger slightly restricted, causing temp fluctuations. Will quote to rectify. 2hrs 95.<\/p>

22\/01\/2021 11:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47869","activity_ticket_id":"46708","ticket_reference":"HDT47789","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door is not self closing ","ticket_address_1":"30 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Charlotte Street ","cs_id":"634","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1B 4AF","ticket_client_site":"634","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/21","activity_end":"2021-01-20 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57248","activity_notes":"Please raise a work order for Reddan to attend, the front door is not self closing","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 11:45 (System)<\/b>Ticket Created<\/p>

20\/01\/2021 13:30 (travis)<\/b>Overhaul of door hinges,locks and keeps ect.<\/p>

20\/01\/2021 14:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47870","activity_ticket_id":"46707","ticket_reference":"HDT47788","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Flooding in basement ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/01\/21","activity_end":"2021-01-20 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57249","activity_notes":"Flooding in basement ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2021 11:33 (System)<\/b>Ticket Created<\/p>

21\/01\/2021 08:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47871","activity_ticket_id":"46706","ticket_reference":"HDT47787","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13998 - Replacement handrail","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/01\/21","activity_end":"2021-01-20 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57250","activity_notes":"Replacement handrail","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 11:35 (sandra)<\/b>on order eta w\/c 2\/2<\/p>

02\/02\/2021 14:01 (iain)<\/b>Handrail.<\/p>

02\/02\/2021 16:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47872","activity_ticket_id":"46709","ticket_reference":"HDT47790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14003 - Remedial works from Gas Inspection ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/21","activity_end":"2021-01-20 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57251","activity_notes":"- condense beneath boiler leaking","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2021 15:20 (michaelk)<\/b>Replaced leaking condense. Quoted 70.<\/p>

25\/01\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47873","activity_ticket_id":"46710","ticket_reference":"HDT47791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14004 - Remedial works from Gas Inspection ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/21","activity_end":"2021-01-20 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57252","activity_notes":"Condense Beneath boiler is leaking ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2021 15:23 (michaelk)<\/b>Replaced leaking condense pipework. Quotedv1 hr 50<\/p>

25\/01\/2021 16:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47874","activity_ticket_id":"46711","ticket_reference":"HDT47792","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"gate not shutting properly","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/01\/21","activity_end":"2021-01-20 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57253","activity_notes":"gate not shut properly","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2021 11:57 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>

12\/02\/2021 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/02\/2021 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47875","activity_ticket_id":"46713","ticket_reference":"HDT47794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/21","activity_end":"2021-01-25 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57254","activity_notes":"WITH KEYS To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 12:44 (System)<\/b>Ticket Created<\/p>

21\/01\/2021 12:01 (alan)<\/b>PAT test<\/p>

25\/01\/2021 15:14 (michaelk)<\/b>Completed.<\/p>

25\/01\/2021 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47876","activity_ticket_id":"46713","ticket_reference":"HDT47794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/21","activity_end":"2021-01-25 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57255","activity_notes":"WITH KEYS To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 12:44 (System)<\/b>Ticket Created<\/p>

21\/01\/2021 12:01 (alan)<\/b>PAT test<\/p>

25\/01\/2021 15:14 (michaelk)<\/b>Completed.<\/p>

25\/01\/2021 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47877","activity_ticket_id":"46714","ticket_reference":"HDT47795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"fLAT 1","cs_id":"636","cs_address_2":"11A Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"636","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/21","activity_end":"2021-01-25 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57256","activity_notes":"VACANT WITH KEYS To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 12:47 (System)<\/b>Ticket Created<\/p>

21\/01\/2021 11:55 (alan)<\/b>PAT test<\/p>

25\/01\/2021 15:15 (michaelk)<\/b>Completed. <\/p>

25\/01\/2021 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47878","activity_ticket_id":"46714","ticket_reference":"HDT47795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"fLAT 1","cs_id":"636","cs_address_2":"11A Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"636","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/21","activity_end":"2021-01-25 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57257","activity_notes":"VACANT WITH KEYS To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 12:47 (System)<\/b>Ticket Created<\/p>

21\/01\/2021 11:55 (alan)<\/b>PAT test<\/p>

25\/01\/2021 15:15 (michaelk)<\/b>Completed. <\/p>

25\/01\/2021 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47879","activity_ticket_id":"46715","ticket_reference":"HDT47796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14006 - Replacement decking lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/21","activity_end":"2021-01-21 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57258","activity_notes":"Replacement decking lights # VP18602-17","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2021 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47880","activity_ticket_id":"46716","ticket_reference":"HDT47797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service AHU in the Flat ","ticket_address_1":"fLAT 1","ticket_address_2":"11A Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"fLAT 1","cs_id":"636","cs_address_2":"11A Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"636","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/21","activity_end":"2021-01-21 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57259","activity_notes":"Service AHU in the flat ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2021 11:30 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 10:25 (alan)<\/b>Service air handling unit<\/p>

27\/01\/2021 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47881","activity_ticket_id":"46435","ticket_reference":"HDT47516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13942 - Replacement eyebolts ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrad Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"178","cs_address_2":"37-38 Gerrad Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"178","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/01\/21","activity_end":"2021-01-21 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57260","activity_notes":"Replacement eyebolts ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 10:26 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2021 11:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 19:48 (roy)<\/b>Give access to Height Safe<\/p>

29\/01\/2021 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47882","activity_ticket_id":"46717","ticket_reference":"HDT47798","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Goodge Street ","cs_id":"263","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TA","ticket_client_site":"263","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/21","activity_end":"2021-01-21 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57261","activity_notes":"Lights out ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2021 11:33 (System)<\/b>Ticket Created<\/p>

28\/01\/2021 11:57 (sandra)<\/b>new sensor ordered <\/p>

08\/02\/2021 14:03 (alan)<\/b>Replace faulty sensor outside flat 2 <\/p>

09\/02\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47883","activity_ticket_id":"46718","ticket_reference":"HDT47799","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service AHU in the Flat - 2nd Feb","ticket_address_1":"Flat 2","ticket_address_2":"11A Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"637","cs_address_2":"11A Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"637","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/21","activity_end":"2021-02-02 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57262","activity_notes":"Service AHU in the Flat ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2021 12:14 (System)<\/b>Ticket Created<\/p>

03\/02\/2021 09:48 (alan)<\/b>Service air handling unit<\/p>

04\/02\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47884","activity_ticket_id":"46719","ticket_reference":"HDT47800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service AHU in the Flat - 2nd Feb","ticket_address_1":"Flat 4","ticket_address_2":"11 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"619","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"619","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/21","activity_end":"2021-02-02 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57263","activity_notes":"Service AHU in the flat ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2021 12:15 (System)<\/b>Ticket Created<\/p>

03\/02\/2021 06:26 (alan)<\/b>Service air handling unit <\/p>

03\/02\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47885","activity_ticket_id":"46720","ticket_reference":"HDT47801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main entrance door closer ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/21","activity_end":"2021-01-21 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57264","activity_notes":"main entrance door closer not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2021 15:31 (System)<\/b>Ticket Created<\/p>

21\/01\/2021 16:04 (travis)<\/b>Adjusted door closer and lubrication of all moving parts.Tested.<\/p>

21\/01\/2021 17:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47886","activity_ticket_id":"46721","ticket_reference":"HDT47802","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights not working ","ticket_address_1":"Flat 4, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/21","activity_end":"2021-01-21 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57265","activity_notes":"Lights not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2021 16:01 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 10:26 (alan)<\/b>Replace 4 faulty LED down lights <\/p>

27\/01\/2021 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47887","activity_ticket_id":"46722","ticket_reference":"HDT47803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge and hob","ticket_address_1":"Flat 3","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/01\/21","activity_end":"2021-01-21 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57266","activity_notes":"Tenant reported: The hob glass top cracked and there's a leak from the fridge.The fridge is currently -16degrees and all her food has frozen. ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2021 16:09 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 14:22 (travis)<\/b>Access for Repair aid.<\/p>

27\/01\/2021 10:14 (alan)<\/b>Look at broken hob and quote for new one <\/p>

27\/01\/2021 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47888","activity_ticket_id":"46723","ticket_reference":"HDT47804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet is not flushing ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/21","activity_end":"2021-01-22 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57267","activity_notes":"TENANT WANTS YOU TO ATTEND AT 1 PM please look at the toilet as it doesn't appear to be flushing ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2021 09:05 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 13:17 (michaelk)<\/b>Found syphon stuck from low usage, left fully operational. <\/p>

22\/01\/2021 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47889","activity_ticket_id":"46724","ticket_reference":"HDT47805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock is damaged ","ticket_address_1":"25a Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25a Catherine Street","cs_id":"640","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"640","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/21","activity_end":"2021-01-22 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57268","activity_notes":"Please raise a Work order for Reddn to attend.Sandra- Travis is aware of this one door lock is damaged","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2021 09:16 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 13:28 (travis)<\/b>Overhaul of door hinges and lock\/electric keep.<\/p>

22\/01\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47890","activity_ticket_id":"46393","ticket_reference":"HDT47474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen sink tap broken ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, Goodwins House ","cs_id":"525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"525","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/21","activity_end":"2021-12-21 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57269","activity_notes":"Kitchen sink tap broken Tuesday 21st around 11:00am ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2020 10:28 (jane)<\/b>Attending at 9:30am tomorrow, tenant home for access <\/p>

04\/12\/2020 09:22 (jane)<\/b>For rescheduled for Wednesday at 9:30am<\/p>

09\/12\/2020 12:35 (dan)<\/b>New taps required, to be collected today<\/p>

10\/12\/2020 11:02 (jane)<\/b>Booked for Monday morning @ 9:30 <\/p>

14\/12\/2020 10:55 (dan)<\/b>Tenant unhappy with near identical tap supplied, made temp repair to existing, new tap to be sourced<\/p>

07\/01\/2021 09:46 (sandra)<\/b>tap on order and authorised by Garry to fit<\/p>

15\/01\/2021 10:22 (sandra)<\/b>https:\/\/www.victorianplumbing.co.uk\/edmonton-modern-chrome-kitchen-mixer-tapVictorian plumbing <\/p>

18\/01\/2021 13:32 (sandra)<\/b>delivery was sent back due to no one being home! asked to be sent out again <\/p>

22\/01\/2021 14:14 (sandra)<\/b>Access asked for Monday <\/p>

22\/01\/2021 15:18 (sandra)<\/b>(Placed On Hold) after lock down to fit tap in reception <\/p>

13\/10\/2021 14:35 (sandra)<\/b>(Removed from on-hold)<\/p>

20\/10\/2021 13:38 (jane)<\/b>Received tap, waiting on tenant to confirm access <\/p>

22\/10\/2021 11:42 (sandra)<\/b>asked for any day w\/c 25th<\/p>

18\/11\/2021 08:55 (jane)<\/b>Tenant has requested week beginning 6th December, awaiting a convenient day from them <\/p>

08\/12\/2021 14:15 (jane)<\/b>Tuesday 21st DECEMBER around 11:00am <\/p>

21\/12\/2021 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47891","activity_ticket_id":"46725","ticket_reference":"HDT47806","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test to be carried on 25th Jan","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/21","activity_end":"2021-01-25 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57270","activity_notes":"PAT test for Monday ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2021 10:23 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 11:08 (alan)<\/b>PAT test<\/p>

25\/01\/2021 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47892","activity_ticket_id":"46726","ticket_reference":"HDT47807","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/21","activity_end":"2021-01-22 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57271","activity_notes":"Tenants have reported no water at all in flat 1 - they have checked the stop cock Could we attend to check please?We can access with keys","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2021 10:43 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 13:16 (michaelk)<\/b>Re-instated water supply, tested hot and cold outlets. 1 hr labour 50.<\/p>

22\/01\/2021 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47893","activity_ticket_id":"46727","ticket_reference":"HDT47808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Digital keypad needs to be replaced ","ticket_address_1":"Security office ","ticket_address_2":"Newport Sandringham","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security Office","cs_id":"336","cs_address_2":"Newport Sandringham","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"336","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"22\/01\/21","activity_end":"2021-01-22 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57272","activity_notes":": replace service yard side gate keypad lock","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2021 11:56 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>

06\/04\/2021 13:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2021 13:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47894","activity_ticket_id":"46722","ticket_reference":"HDT47803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge and hob","ticket_address_1":"Flat 3","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/21","activity_end":"2021-01-22 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57273","activity_notes":"Tenant reported: The hob glass top cracked TENANT HOME MONDAY FOR ACCESS and there's a leak from the fridge.The fridge is currently -16degrees and all her food has frozen. ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2021 16:09 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 14:22 (travis)<\/b>Access for Repair aid.<\/p>

27\/01\/2021 10:14 (alan)<\/b>Look at broken hob and quote for new one <\/p>

27\/01\/2021 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47895","activity_ticket_id":"46728","ticket_reference":"HDT47809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Extractor hood needs refixing ","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/21","activity_end":"2021-01-22 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57274","activity_notes":"Please raise a work order for Reddan to refix the cooker hood here as per Gas certificate recommendation","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2021 12:49 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 15:18 (michaelk)<\/b>Removed extractor hood, drilled replacement fixings due to damaged plasterboard, and re-installed. 2hrs 95.<\/p>

25\/01\/2021 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47896","activity_ticket_id":"46729","ticket_reference":"HDT47810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14008 - Replacement Seals and descale Heat Exchanger ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"641","cs_address_2":"62a Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"641","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/21","activity_end":"2021-01-22 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57275","activity_notes":"Replacement Seals and descale heat exchanger ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2021 11:39 (sandra)<\/b>Booked for Thursday <\/p>

27\/01\/2021 15:45 (sandra)<\/b>tenant has changed this to Friday after 11 am <\/p>

01\/02\/2021 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47897","activity_ticket_id":"46730","ticket_reference":"HDT47811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door lock to commercial unit not working ","ticket_address_1":"30 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Charlotte Street ","cs_id":"634","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1B 4AF","ticket_client_site":"634","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/21","activity_end":"2021-01-22 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57276","activity_notes":"Please raise a word order for Reddan to resolve the issue with the door lock to the commercial unit.","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2021 14:15 (System)<\/b>Ticket Created<\/p>

22\/01\/2021 15:09 (travis)<\/b>Overhaul of all locks and x3 frame keeps.<\/p>

22\/01\/2021 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47898","activity_ticket_id":"46731","ticket_reference":"HDT47812","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"MDR\/SW\/14007 - Electrical works ","ticket_address_1":"8 Uxbridge Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W8 7SY","cs_address_1":"8 Uxbridge Road ","cs_id":"638","cs_address_2":"","cs_town":"London ","cs_postcode":"W8 7SY","ticket_client_site":"638","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/21","activity_end":"2021-01-25 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57277","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 06:16 (alan)<\/b>Quoted works <\/p>

01\/02\/2021 06:16 (alan)<\/b>Quoted w<\/p>

01\/02\/2021 14:59 (alan)<\/b>Quoted works <\/p>

08\/02\/2021 06:29 (alan)<\/b>Quoted works <\/p>

08\/02\/2021 06:31 (alan)<\/b>Quoted works <\/p>

08\/02\/2021 10:19 (michael)<\/b>(Ticket Closed)<\/p>

09\/02\/2021 10:30 (alan)<\/b>Quoted works <\/p>

09\/02\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47899","activity_ticket_id":"46732","ticket_reference":"HDT47813","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - main door release not working ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/21","activity_end":"2021-01-25 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57278","activity_notes":"Peleg - 07415272111 called to say that the main door release is not working. He said that there are a few people on the building and they are unable to leave. Please can you attend to investigate and repair.","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2021 09:09 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47900","activity_ticket_id":"46733","ticket_reference":"HDT47814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine not working ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/01\/21","activity_end":"2021-01-25 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57279","activity_notes":"My washing machine stopped working. It didn't pump the water out, showed me the "C1n" error, and now I can't open it (and can't get my loundry out).","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2021 09:11 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 10:52 (sandra)<\/b>Booked for Wednesday 12 - 5<\/p>

11\/02\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>

11\/02\/2021 09:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47901","activity_ticket_id":"46734","ticket_reference":"HDT47815","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"handrails loose ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street","cs_id":"642","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"642","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/21","activity_end":"2021-01-25 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57280","activity_notes":"Please raise a work order for reddan to attend and refit any loose handrails here.","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2021 09:14 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 12:22 (travis)<\/b>Reafixed top fl handrail and tightened up all handrail on all floors in common area.<\/p>

25\/01\/2021 13:55 (michael)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 16:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/01\/2021 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47902","activity_ticket_id":"46735","ticket_reference":"HDT47816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window restrictors ","ticket_address_1":"21 Catherine St\/30 Wellington St","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine St\/30 Wellington St","cs_id":"643","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"643","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/21","activity_end":"2021-01-25 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57281","activity_notes":"Please raise a work order for Reddan to fit any window restrictors required here to conform to any window that currently opens more than 100mm. ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2021 09:15 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 12:12 (travis)<\/b>Window restrictors fitted to all windows in both properties.<\/p>

25\/01\/2021 13:56 (michael)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 16:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/01\/2021 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47903","activity_ticket_id":"46735","ticket_reference":"HDT47816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window restrictors ","ticket_address_1":"21 Catherine St\/30 Wellington St","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine St\/30 Wellington St","cs_id":"643","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"643","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/21","activity_end":"2021-01-25 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57282","activity_notes":"Please raise a work order for Reddan to fit any window restrictors required here to conform to any window that currently opens more than 100mm. ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2021 09:15 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 12:12 (travis)<\/b>Window restrictors fitted to all windows in both properties.<\/p>

25\/01\/2021 13:56 (michael)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 16:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/01\/2021 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47904","activity_ticket_id":"46269","ticket_reference":"HDT47350","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from gutters","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/01\/21","activity_end":"2021-01-25 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57283","activity_notes":"leak from gutters - boxing in has now been completed and area of water damage needs to be decorated.","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2020 11:00 (travis)<\/b>Attended and repaired lead gully from inside of property,left open to check for leaks,once satisfied I will return and box in. Decoration will be required once complete.<\/p>

11\/01\/2021 10:07 (sandra)<\/b>asked for access to complete boxing in <\/p>

20\/01\/2021 14:29 (sandra)<\/b>emailed gregg for access Friday <\/p>

25\/01\/2021 09:00 (travis)<\/b>Boxing in works in toilet,Decoration now required to boxing in and damaged walls ect.Photos via WhatsApp.<\/p>

22\/02\/2021 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47905","activity_ticket_id":"46722","ticket_reference":"HDT47803","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge and hob","ticket_address_1":"Flat 3","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/21","activity_end":"2021-01-25 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57284","activity_notes":"Tenant reported: The hob glass top cracked and there's a leak from the fridge.The fridge is currently -16degrees and all her food has frozen. ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2021 16:09 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 14:22 (travis)<\/b>Access for Repair aid.<\/p>

27\/01\/2021 10:14 (alan)<\/b>Look at broken hob and quote for new one <\/p>

27\/01\/2021 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47906","activity_ticket_id":"46736","ticket_reference":"HDT47817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge light ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/21","activity_end":"2021-01-25 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57285","activity_notes":"The fridge temperature seems okay but the light is still not working.","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2021 09:29 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 09:29 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

27\/01\/2021 09:24 (sandra)<\/b>(Removed from on-hold)<\/p>

27\/01\/2021 09:25 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

10\/12\/2021 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47907","activity_ticket_id":"46617","ticket_reference":"HDT47698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 26\/01\/2021","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/21","activity_end":"2021-01-25 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57286","activity_notes":": Please attend site to carry out the ITC's here on 26\/01\/2021LIST FIRST AND THEN YOU CAN START WORKS ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 10:34 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 15:23 (travis)<\/b>ITC,Made a list of items to repair, replace inc,Test all appliances,Reafixed wire hanging down below kitchen cupboards,Replaced all missing window restrictors,Refitted all blinds and pelmets, replacing pull toggles where required,untangled all cords,Reafixed living room door handle,Mastic seals behind toilet and in shower cubicle,Overhaul of toilet door.Refitted toilet roll holder.<\/p>

08\/02\/2021 12:05 (dean)<\/b>Done 280.00<\/p>

09\/02\/2021 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47908","activity_ticket_id":"46738","ticket_reference":"HDT47819","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/21","activity_end":"2021-01-25 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57287","activity_notes":"Please raise a work order for Reddan to attend:- To clean the electric cupboard.- To cover up\/proof holes to prevent rodents","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2021 14:03 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 11:01 (travis)<\/b>Cleared electrical cupboards of rubbish,swept and filled holes with wire wool to prevent vermin entering.<\/p>

26\/01\/2021 11:50 (michael)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 16:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/01\/2021 16:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47909","activity_ticket_id":"46662","ticket_reference":"HDT47743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 3 ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"615","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"615","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/21","activity_end":"2021-01-27 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57288","activity_notes":" Flat 3, decking needs to be lifted and repairs done underneath to stop leak into Flat 2Wednesday if its dry ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 09:59 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 13:58 (alan)<\/b>Look at leak To return to carry out repairs on flat roof area in flat three when weather is better<\/p>

14\/01\/2021 14:19 (sandra)<\/b>investigations show that leak seems to be coming from the decking area of Flat 3. The decking will need to be lifted using two men and the asphalt repaired underneath on a dry day <\/p>

25\/01\/2021 15:23 (sandra)<\/b>booked for Wednesday with keys T is away <\/p>

27\/01\/2021 12:02 (iain)<\/b>Roof works.<\/p>

27\/01\/2021 12:03 (travis)<\/b>Decking removal,Roof repairs,Decking reinstated.<\/p>

27\/01\/2021 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47910","activity_ticket_id":"46662","ticket_reference":"HDT47743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 3 ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"615","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"615","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/21","activity_end":"2021-01-27 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57289","activity_notes":" decking needs to be lifted and underneath needs to be repaired in Flat 3 on Wednesday if it is not raining.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2021 09:59 (System)<\/b>Ticket Created<\/p>

14\/01\/2021 13:58 (alan)<\/b>Look at leak To return to carry out repairs on flat roof area in flat three when weather is better<\/p>

14\/01\/2021 14:19 (sandra)<\/b>investigations show that leak seems to be coming from the decking area of Flat 3. The decking will need to be lifted using two men and the asphalt repaired underneath on a dry day <\/p>

25\/01\/2021 15:23 (sandra)<\/b>booked for Wednesday with keys T is away <\/p>

27\/01\/2021 12:02 (iain)<\/b>Roof works.<\/p>

27\/01\/2021 12:03 (travis)<\/b>Decking removal,Roof repairs,Decking reinstated.<\/p>

27\/01\/2021 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47911","activity_ticket_id":"46737","ticket_reference":"HDT47818","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"refuse bin cupboard door ","ticket_address_1":"25 Luxborough Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"25 Luxborough Street ","cs_id":"552","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/21","activity_end":"2021-01-25 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57290","activity_notes":"Can we have a call out to the above as the refuse bin door is hard to open and close. The keys are available from our office and if you can let me know when you can attend please?","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2021 13:21 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 10:12 (travis)<\/b>Removed door,planed to suit,rehung and painted newly planed areas to suit.<\/p>

26\/01\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47912","activity_ticket_id":"46739","ticket_reference":"HDT47820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Kitchen sink is blocked ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"386","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"386","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/01\/21","activity_end":"2021-01-25 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57291","activity_notes":"Kitchen sink is blocked ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2021 16:19 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47913","activity_ticket_id":"46727","ticket_reference":"HDT47808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Digital keypad needs to be replaced ","ticket_address_1":"Security office ","ticket_address_2":"Newport Sandringham","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security Office","cs_id":"336","cs_address_2":"Newport Sandringham","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"336","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/21","activity_end":"2021-01-25 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57292","activity_notes":": replace service yard side gate keypad lock. This is just a digi lock and is not electronic ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2021 11:56 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>

06\/04\/2021 13:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2021 13:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47914","activity_ticket_id":"46740","ticket_reference":"HDT47821","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14010 - Redecorating Bedroom and lobby ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"386","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"386","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/01\/21","activity_end":"2021-01-26 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57293","activity_notes":"Redecorating Bedroom and lobby ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2021 19:05 (dean)<\/b>Done 420.00<\/p>

04\/02\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47915","activity_ticket_id":"46702","ticket_reference":"HDT47783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 22nd January ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/01\/21","activity_end":"2021-01-26 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57294","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 09:29 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 09:22 (iain)<\/b>ITC's.<\/p>

26\/01\/2021 09:23 (iain)<\/b>List of works.<\/p>

27\/01\/2021 10:20 (alan)<\/b>List of works <\/p>

27\/01\/2021 11:39 (sandra)<\/b>Booked for Thursday <\/p>

02\/02\/2021 07:37 (michaelk)<\/b>Attended to replace toilet syphon and float valve. Re-fitted marble work top on completion and mastik seal. 198.20 incl vat<\/p>

02\/02\/2021 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47916","activity_ticket_id":"46611","ticket_reference":"HDT47692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 25\/01\/2021","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/01\/21","activity_end":"2021-01-26 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57295","activity_notes":"inter-tenancy checks 25\/01Please raise a work order for Reddan to carry out the ITC's here on 25\/01\/2021","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2021 15:03 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 09:21 (iain)<\/b>ITC's.<\/p>

26\/01\/2021 16:04 (iain)<\/b>List of works.<\/p>

27\/01\/2021 10:23 (alan)<\/b>Replace faulty down lighter in main room and blown lamp in oven <\/p>

27\/01\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47917","activity_ticket_id":"46741","ticket_reference":"HDT47822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Ceiling issue ","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine Street ","cs_id":"645","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"645","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/01\/21","activity_end":"2021-01-26 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57296","activity_notes":"Please raise a work order for Reddan to attend and refix ceiling access panel that has dropped here outside flat 4","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2021 09:23 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 11:25 (travis)<\/b>Found access panel to are been pushed back into position,pulled down,added adhesive and refitted.<\/p>

26\/01\/2021 11:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47918","activity_ticket_id":"46742","ticket_reference":"HDT47823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test#","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/21","activity_end":"2021-02-01 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57297","activity_notes":"Please raise a work order for Reddan to carry out a pat test here.Sandra, please confirm when you can attend so that we can book this in with the tenant","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2021 09:25 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 08:59 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

10\/12\/2021 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47919","activity_ticket_id":"46744","ticket_reference":"HDT47825","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"61 Berwick Street","cs_id":"520","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 8SX","ticket_client_site":"520","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/21","activity_end":"2021-01-28 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57298","activity_notes":"For Thursday 28th JanFlats 1 - 5 PAT testcollect keys from security ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2021 12:01 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 12:01 (sandra)<\/b>Flats 1 - 5 at an agreed amount of 70 plus VAT per property
<\/p>

28\/01\/2021 19:50 (roy)<\/b>Pat testFlats 1-2-3 complete<\/p>

29\/01\/2021 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47920","activity_ticket_id":"46745","ticket_reference":"HDT47826","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14015 - Redecorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/01\/21","activity_end":"2021-01-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57299","activity_notes":"Redecorating ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2021 19:07 (dean)<\/b>Done 170.00<\/p>

04\/02\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47921","activity_ticket_id":"46746","ticket_reference":"HDT47827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14011 - Replacement bulbs throughout ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/21","activity_end":"2021-01-27 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57300","activity_notes":"Replacement bulbs throughout apartment ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 10:17 (alan)<\/b>List of works <\/p>

27\/01\/2021 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47922","activity_ticket_id":"46747","ticket_reference":"HDT47828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14012 - Replacement lights ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/21","activity_end":"2021-01-27 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57301","activity_notes":"Replacement lights ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 10:21 (alan)<\/b>Replace 4 faulty transformers as needed <\/p>

27\/01\/2021 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47923","activity_ticket_id":"46736","ticket_reference":"HDT47817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge light ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/21","activity_end":"2021-01-27 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57302","activity_notes":"The fridge temperature seems okay but the light is still not working.","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2021 09:29 (System)<\/b>Ticket Created<\/p>

25\/01\/2021 09:29 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

27\/01\/2021 09:24 (sandra)<\/b>(Removed from on-hold)<\/p>

27\/01\/2021 09:25 (sandra)<\/b>(Placed On Hold) after lockdown <\/p>

10\/12\/2021 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47924","activity_ticket_id":"46617","ticket_reference":"HDT47698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 26\/01\/2021","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/01\/21","activity_end":"2021-01-27 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57303","activity_notes":": Please attend site to carry out the ITC's here on 26\/01\/2021","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 10:34 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 15:23 (travis)<\/b>ITC,Made a list of items to repair, replace inc,Test all appliances,Reafixed wire hanging down below kitchen cupboards,Replaced all missing window restrictors,Refitted all blinds and pelmets, replacing pull toggles where required,untangled all cords,Reafixed living room door handle,Mastic seals behind toilet and in shower cubicle,Overhaul of toilet door.Refitted toilet roll holder.<\/p>

08\/02\/2021 12:05 (dean)<\/b>Done 280.00<\/p>

09\/02\/2021 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47925","activity_ticket_id":"46702","ticket_reference":"HDT47783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 22nd January ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/21","activity_end":"2021-01-27 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57304","activity_notes":"inter-tenancy checks #toilet constantly running into it self vacant property ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2021 09:29 (System)<\/b>Ticket Created<\/p>

26\/01\/2021 09:22 (iain)<\/b>ITC's.<\/p>

26\/01\/2021 09:23 (iain)<\/b>List of works.<\/p>

27\/01\/2021 10:20 (alan)<\/b>List of works <\/p>

27\/01\/2021 11:39 (sandra)<\/b>Booked for Thursday <\/p>

02\/02\/2021 07:37 (michaelk)<\/b>Attended to replace toilet syphon and float valve. Re-fitted marble work top on completion and mastik seal. 198.20 incl vat<\/p>

02\/02\/2021 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47926","activity_ticket_id":"46749","ticket_reference":"HDT47830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet backing up ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/21","activity_end":"2021-01-27 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57305","activity_notes":"toilet backing up ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2021 10:55 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 11:38 (sandra)<\/b>booked for Thursday <\/p>

29\/01\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47927","activity_ticket_id":"46750","ticket_reference":"HDT47831","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"No lights or heating ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/21","activity_end":"2021-01-27 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57306","activity_notes":"no lights or heating whole building is out ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 11:23 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 14:21 (alan)<\/b>Investigate lights not working in common partsRepair loose connection in switch Test and leave workingMike K to return to look at fault on boiler<\/p>

27\/01\/2021 15:04 (michael)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 13:23 (sandra)<\/b>no oil in boiler <\/p>

28\/01\/2021 15:47 (sandra)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 07:40 (michaelk)<\/b>Attended boiler fault, found no oil in tank. 1hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47928","activity_ticket_id":"46420","ticket_reference":"HDT47501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13943 - New sliding track system to wardrobes ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/01\/21","activity_end":"2021-01-27 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57307","activity_notes":"New sliding track system to wardrobes ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2020 11:43 (jane)<\/b>For 5th January 2021<\/p>

15\/01\/2021 11:14 (sandra)<\/b>waiting on new appointment <\/p>

27\/01\/2021 11:33 (sandra)<\/b>(Ticket Closed)<\/p>

27\/01\/2021 11:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/01\/2021 11:57 (sandra)<\/b>We fitted the new system and it failed straight away Realistically the doors are too heavy for the running gear And we replaced like for like as we have done for you in the past So the system isnt up to the job - i would suggest its never worked properly since new We will get the brackets modified to make them stronger then we should be OK to fix it <\/p>

22\/02\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47929","activity_ticket_id":"46751","ticket_reference":"HDT47832","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating ","ticket_address_1":"Flat 3.1, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street","cs_id":"572","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"572","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/21","activity_end":"2021-01-27 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57308","activity_notes":"heating issues ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 12:28 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 14:22 (alan)<\/b>Look at the heating and hot water faultUnable to repair Mike K to return 9 am tomorrow<\/p>

29\/01\/2021 07:46 (michaelk)<\/b>Attended site, removed all flue sections and changed flue seals where required. (6 x in total.)Changed probe\/electrode set as previously reported, re-built and tested and set combustion. Left boiler running fully operational.<\/p>

29\/01\/2021 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47930","activity_ticket_id":"46752","ticket_reference":"HDT47833","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AHU maintenance ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/21","activity_end":"2021-01-27 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57309","activity_notes":"Please raise a work order for Reddan to carry out the above maintenance.Hi Sandra, Alan is attending to this now. He is checking on issues reported by previous tenant.","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 12:31 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 14:33 (sandra)<\/b>stripped down and motor faulty. asked Lilian to find model number as it cant be seen <\/p>

22\/02\/2021 14:34 (alan)<\/b>Look at faulty air handing unit and report back <\/p>

22\/04\/2021 14:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47931","activity_ticket_id":"46753","ticket_reference":"HDT47834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14009 - Replacement Dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/01\/21","activity_end":"2021-01-27 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57310","activity_notes":"Replacement Dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2021 14:21 (sandra)<\/b>lead time 5 days <\/p>

11\/02\/2021 09:29 (sandra)<\/b>we will be able to do the installation on Monday, 15th of Feb, in the afternoon 12-6pm, please confirm access<\/p>

16\/02\/2021 10:34 (sandra)<\/b>(Ticket Closed)<\/p>

16\/02\/2021 14:29 (iain)<\/b>Dishwasher.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47932","activity_ticket_id":"46751","ticket_reference":"HDT47832","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating ","ticket_address_1":"Flat 3.1, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street","cs_id":"572","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"572","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/21","activity_end":"2021-01-27 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57311","activity_notes":"heating issues ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 12:28 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 14:22 (alan)<\/b>Look at the heating and hot water faultUnable to repair Mike K to return 9 am tomorrow<\/p>

29\/01\/2021 07:46 (michaelk)<\/b>Attended site, removed all flue sections and changed flue seals where required. (6 x in total.)Changed probe\/electrode set as previously reported, re-built and tested and set combustion. Left boiler running fully operational.<\/p>

29\/01\/2021 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47933","activity_ticket_id":"46749","ticket_reference":"HDT47830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet backing up ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/01\/21","activity_end":"2021-01-27 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57312","activity_notes":"toilet backing up ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2021 10:55 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 11:38 (sandra)<\/b>booked for Thursday <\/p>

29\/01\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47934","activity_ticket_id":"46754","ticket_reference":"HDT47835","ticket_client":"2102","client_name":"Ki-Buk Srl","ticket_title":"MDR\/SW\/14005 - Redecorating ","ticket_address_1":"Flat 3","ticket_address_2":"4-10 Tower Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"635","cs_address_2":"4-10 Tower Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"635","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/01\/21","activity_end":"2021-01-27 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57313","activity_notes":"Redecorating to water damage area WHEN CAN I BOOK THIS IN FOR ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2021 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47935","activity_ticket_id":"46756","ticket_reference":"HDT47837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14017 - Replacement hob","ticket_address_1":"Flat 3","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/21","activity_end":"2021-02-04 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57314","activity_notes":"Replacement hob","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2021 16:44 (sandra)<\/b>on order being delivered thursday 4th <\/p>

05\/02\/2021 07:57 (alan)<\/b>Replace hob<\/p>

05\/02\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47936","activity_ticket_id":"46755","ticket_reference":"HDT47836","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14018 - Additional Mouse Proofing ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/21","activity_end":"2021-01-27 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57315","activity_notes":"Additional Mouse Proofing works ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 15:52 (iain)<\/b>Mouse proofing.<\/p>

29\/01\/2021 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47937","activity_ticket_id":"46757","ticket_reference":"HDT47838","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water leaking into the restaurant ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/21","activity_end":"2021-01-27 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57316","activity_notes":"water leaking into the restaurant ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 16:41 (System)<\/b>Ticket Created<\/p>

28\/01\/2021 11:06 (iain)<\/b>Leak.<\/p>

28\/01\/2021 11:06 (iain)<\/b>Reseal shower cubicle.<\/p>

28\/01\/2021 11:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47938","activity_ticket_id":"46758","ticket_reference":"HDT47839","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"front door not closing ","ticket_address_1":"3 Berners Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 3LD","cs_address_1":"3 Berners Street ","cs_id":"648","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 3LD","ticket_client_site":"648","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/21","activity_end":"2021-01-28 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57317","activity_notes":"Front Door at 3 Berners Street Not Closing Properly.The Handle Inside Loose and the Door a Little Swollen from the Damp weather.Do you have Someone who can come and Adjust please.I have put some Signs up Temporarily to Ask that people Check is Closed.","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 16:43 (System)<\/b>Ticket Created<\/p>

28\/01\/2021 15:52 (iain)<\/b>Ease and adjust door, closer, hinges and lock.<\/p>

29\/01\/2021 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47939","activity_ticket_id":"46435","ticket_reference":"HDT47516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13942 - Replacement eyebolts ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrad Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"178","cs_address_2":"37-38 Gerrad Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"178","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/21","activity_end":"2021-01-28 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57318","activity_notes":"Replacement eyebolts ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2021 10:26 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2021 11:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 19:48 (roy)<\/b>Give access to Height Safe<\/p>

29\/01\/2021 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47940","activity_ticket_id":"46435","ticket_reference":"HDT47516","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13942 - Replacement eyebolts ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrad Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"178","cs_address_2":"37-38 Gerrad Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"178","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/01\/21","activity_end":"2021-01-28 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57319","activity_notes":"Replacement eyebolts ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2021 10:26 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2021 11:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 19:48 (roy)<\/b>Give access to Height Safe<\/p>

29\/01\/2021 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47941","activity_ticket_id":"46760","ticket_reference":"HDT47841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/21","activity_end":"2021-01-29 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57320","activity_notes":"with keys To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2021 10:13 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2021 16:20 (roy)<\/b>Access flat but someone inside Found out it was cancelled<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47942","activity_ticket_id":"46457","ticket_reference":"HDT47538","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"4th Floor - Heating issues ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/21","activity_end":"2021-01-28 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57321","activity_notes":"4th Floor - Heating issues We have noticed that the heating to our floor is not working very well and the offices are cold. The main office the radiators are not that hot and our room is not warm enough so that we have to have electric heaters on as well.The small rear office the radiator is really luke warm and the room is cold. It maybe as simple as increasing the water temperature in the system but could you ask your plumbers to have a look please? If they need access to our offices then the best days are Tuesdays and Wednesdays when we definitely have people in.","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2020 14:46 (jane)<\/b>Re-booked for Tuesday 5th January 2021<\/p>

05\/01\/2021 19:45 (michaelk)<\/b>No access to 4th floor 1 hr labour 50.<\/p>

05\/01\/2021 19:45 (michaelk)<\/b>No access to 4th floor 1 hr labour 50.<\/p>

25\/01\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 10:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 10:15 (sandra)<\/b>(Placed On Hold) access after lockdown <\/p>

10\/12\/2021 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47943","activity_ticket_id":"46761","ticket_reference":"HDT47842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Cafe Murano ","ticket_address_1":"36 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Tavistock Street ","cs_id":"649","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"649","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/21","activity_end":"2021-01-28 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57322","activity_notes":"They attended in December to carry out repairs, but it still seems to be leaking.Can you confirm when someone will attend as someone is currently in the restaurant.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 10:43 (System)<\/b>Ticket Created<\/p>

29\/01\/2021 07:39 (michaelk)<\/b>Attended site, traced problem to roof seal beneath glazing. Roy as forwarded pictures. 1 hr labour 50.<\/p>

01\/02\/2021 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47944","activity_ticket_id":"46759","ticket_reference":"HDT47840","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement seals and refit carpet ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street","cs_id":"642","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"642","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/21","activity_end":"2021-01-28 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57323","activity_notes":"At 31 Catherine St, can we have the seals fitted to the tank room door and the staircase on the carpet re fixed where it is coming away from the staircase.can you do the carpet and look at the door and then have a word with Michael regarding the seals. do they need replacing or new ones fitted","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 10:09 (System)<\/b>Ticket Created<\/p>

29\/01\/2021 15:49 (iain)<\/b>Intrumiscent strips and carpet.<\/p>

29\/01\/2021 16:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47945","activity_ticket_id":"46760","ticket_reference":"HDT47841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57324","activity_notes":"with keys To allow for a qualified Gas Safe engineer to attend site and carry out the following testing procedures Landlords Gas Safety inspection.Full boiler service.Portable Appliance Testing.Plumbing Infrastructure visual inspection.Inspection of smoke alarms.Inspection of carbon monoxide detecting system.Inspection of window cleats.Certification\/Documentation recorded and issued for all of the above testing elements on completion.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 10:13 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2021 16:20 (roy)<\/b>Access flat but someone inside Found out it was cancelled<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47946","activity_ticket_id":"46763","ticket_reference":"HDT47844","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into kitchen of Flat 4","ticket_address_1":"Flat 4","ticket_address_2":"7-9 Charing Cross Road","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"650","cs_address_2":"7-9 Charing Cross Road","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"650","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/21","activity_end":"2021-01-28 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57325","activity_notes":"Please raise a work order for Reddan to attend, and see if they can determine why there was a leak into the Kitchen roof of flat 4 this morning.Sandra, the tenants are shielding and vulnerable here, would you be able to send someone that is familiar with the layout of the apartment below please? So that we do not need to enter the apartment?","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 13:16 (System)<\/b>Ticket Created<\/p>

28\/01\/2021 19:52 (roy)<\/b>No access into property but above kitchen is a fibre glass tank housing.Door was wide open and floor inside not roof protected and damp inside.Also cleared outlets<\/p>

29\/01\/2021 10:39 (sandra)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47947","activity_ticket_id":"46764","ticket_reference":"HDT47845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/21","activity_end":"2021-01-28 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57326","activity_notes":"Please raise a work order for Reddan to attend.Sandra, This one is vacant at the moment","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 13:17 (System)<\/b>Ticket Created<\/p>

29\/01\/2021 07:39 (michaelk)<\/b>Attended site, found gas meter isolated causing l2 fault. 1hr labour 50.<\/p>

29\/01\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47948","activity_ticket_id":"46750","ticket_reference":"HDT47831","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"No lights or heating ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/21","activity_end":"2021-01-28 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57327","activity_notes":"no lights or heating ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 11:23 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 14:21 (alan)<\/b>Investigate lights not working in common partsRepair loose connection in switch Test and leave workingMike K to return to look at fault on boiler<\/p>

27\/01\/2021 15:04 (michael)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 13:23 (sandra)<\/b>no oil in boiler <\/p>

28\/01\/2021 15:47 (sandra)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 07:40 (michaelk)<\/b>Attended boiler fault, found no oil in tank. 1hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47949","activity_ticket_id":"46765","ticket_reference":"HDT47846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"356","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"356","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57328","activity_notes":"The lights in the living room area are flickering,the bathroom door cant be closed and the extractor fan in the kitchen is not working.The leak at this flat is still occuring. Can they investigate please. This is the 3rd time but not solved completely.FRIDAY MORNING - TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 13:28 (System)<\/b>Ticket Created<\/p>

31\/01\/2021 20:15 (roy)<\/b>Carbon filter needed for extractor fan. Lights okLeak from 4.1. Temp repair to window and works required. Cleaned outlet but recommend hose pipe testNTR for bathroom door<\/p>

15\/02\/2021 10:26 (sandra)<\/b>waiting on access <\/p>

18\/02\/2021 14:06 (sandra)<\/b>Asked Roy for pictures of filter to order <\/p>

22\/02\/2021 13:58 (roy)<\/b>Carried out repairs to rotten window sill.Worse than what I first viewedREALLY NEEDS TO BE REPLACED BUT NOT SURE HOWUsed 2 part filla to infill where wood was rotten.Then used lead to cover sill to protect from rain.Strongly recommend the sill gets replaced.Tested outlet with hose and seems okNO ACCESS TO 3.1 AS SELF ISOLATING. Tenants to contact Lillian when ok<\/p>

24\/02\/2021 12:02 (roy)<\/b>Removed door to plane top of door.All ok Sent pictures to office for filter<\/p>

24\/02\/2021 12:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47950","activity_ticket_id":"46767","ticket_reference":"HDT47848","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water leak investigation","ticket_address_1":"12 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"12 Little Newport Street ","cs_id":"651","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"651","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57329","activity_notes":"Can I request an engineer attendance to investigate water leakage at 12 Little Newport Street on 29th Jan 2021 at 1200 hrs.After investigation quotation will also be required for any remedial works.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 14:34 (System)<\/b>Ticket Created<\/p>

31\/01\/2021 20:17 (roy)<\/b>Major problems in this one.See full report on email as quote is required<\/p>

01\/02\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47951","activity_ticket_id":"46766","ticket_reference":"HDT47847","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of Rubbish ","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/21","activity_end":"2021-01-28 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57330","activity_notes":"Please raise wo for Reddan clear\/dispose all stored item in Horse & Dolphin YardJane\/Sandra - Pallets can be put in refuse store. ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 13:31 (System)<\/b>Ticket Created<\/p>

29\/01\/2021 15:49 (iain)<\/b>Clearance.<\/p>

29\/01\/2021 16:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47952","activity_ticket_id":"46768","ticket_reference":"HDT47849","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check existing hasp and staples on bin store ","ticket_address_1":"1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/21","activity_end":"2021-01-28 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57331","activity_notes":"Hi Sandra, I have instructed Iain to check on the existing Hasp & Staples on the bin store. I find it difficult to remove the locks due to incorrect positioning.Please let Iain know that you have receive my email on this.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 16:14 (System)<\/b>Ticket Created<\/p>

29\/01\/2021 15:50 (iain)<\/b>Ease and adjust hasp and staple.<\/p>

29\/01\/2021 16:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47953","activity_ticket_id":"46615","ticket_reference":"HDT47696","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 01\/02\/2020","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"601","cs_address_2":"55-58 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"601","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/21","activity_end":"2021-02-01 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57332","activity_notes":"Please raise a work Order for Reddan to carry out the ITC's here on 01\/02\/2021","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2021 10:14 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 13:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47954","activity_ticket_id":"46616","ticket_reference":"HDT47697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks 04\/02\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/21","activity_end":"2021-02-04 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57333","activity_notes":"list and meter reads Please attend site to Flat 3 in order to carry out the ITC's here on 1\/02\/2021","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 10:17 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 10:29 (alan)<\/b>Pre-tenancy list <\/p>

17\/02\/2021 15:18 (alan)<\/b>List of works Quote for down lighters and switches <\/p>

25\/02\/2021 20:02 (dean)<\/b>Done 360.00<\/p>

08\/03\/2021 14:41 (sandra)<\/b>freezer drawer on order 11th - 14th march <\/p>

15\/03\/2021 12:01 (travis)<\/b>Replaced x1 freezer plastic drawer.<\/p>

23\/03\/2021 06:32 (michaelk)<\/b>Attended site to investigate shower rail slider. Ordered replacement to be fitted before 26th.<\/p>

30\/03\/2021 07:00 (michaelk)<\/b>Attended site to replace shower rail to ensuite bathroom. 2hrs labour plus parts 167.<\/p>

14\/04\/2021 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47955","activity_ticket_id":"46769","ticket_reference":"HDT47850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - alarm sounding ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Charlotte Street ","cs_id":"475","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"475","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57334","activity_notes":"alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2021 09:15 (System)<\/b>Ticket Created<\/p>

29\/01\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47956","activity_ticket_id":"46770","ticket_reference":"HDT47851","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilets blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/21","activity_end":"2021-01-29 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57335","activity_notes":"4 x 3rd Floor toilets blocked1 x ground floor disabled.can you check all the toilets to see if there is a bigger problem.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2021 10:31 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47957","activity_ticket_id":"46761","ticket_reference":"HDT47842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Cafe Murano ","ticket_address_1":"36 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Tavistock Street ","cs_id":"649","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"649","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57336","activity_notes":"They attended in December to carry out repairs, but it still seems to be leaking.Can you confirm when someone will attend as someone is currently in the restaurant.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2021 10:43 (System)<\/b>Ticket Created<\/p>

29\/01\/2021 07:39 (michaelk)<\/b>Attended site, traced problem to roof seal beneath glazing. Roy as forwarded pictures. 1 hr labour 50.<\/p>

01\/02\/2021 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47958","activity_ticket_id":"46771","ticket_reference":"HDT47852","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement waist ","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"592","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"592","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/21","activity_end":"2021-01-29 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57337","activity_notes":"replacement waist under sink as the pipework is leaking ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2021 13:07 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 07:33 (michaelk)<\/b>Attended to replace kitchen waste fittings due to seals leaking. 1 hr labour plus parts. 66.56 incl vat.<\/p>

02\/02\/2021 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47959","activity_ticket_id":"46772","ticket_reference":"HDT47853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"temporary repair until access can be made ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"650","cs_address_2":"7-9 Charing Cross Road","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"650","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57338","activity_notes":"can we do a temporary repair to the asphalt until we can gain access to the flat ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2021 13:14 (System)<\/b>Ticket Created<\/p>

31\/01\/2021 20:18 (roy)<\/b>Further repairs required on roof.Access flat to see area leaking<\/p>

15\/02\/2021 10:26 (sandra)<\/b>NTR when weather is suitable <\/p>

17\/02\/2021 14:22 (roy)<\/b>Access flat and then carry out repairs to flat roof and slate roof<\/p>

18\/02\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47960","activity_ticket_id":"46773","ticket_reference":"HDT47854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"further leaks ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/21","activity_end":"2021-01-29 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57339","activity_notes":"further leaks ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2021 15:26 (System)<\/b>Ticket Created<\/p>

29\/01\/2021 15:47 (iain)<\/b>Leak.<\/p>

29\/01\/2021 16:03 (michael)<\/b>(Ticket Closed)<\/p>

29\/01\/2021 16:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/01\/2021 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47961","activity_ticket_id":"46776","ticket_reference":"HDT47857","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire exit door ","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/21","activity_end":"2021-02-01 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57340","activity_notes":"Please raise wo for Reddan to adjust\/ease fire exit door in ground floor common parts at 16A RS","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2021 16:11 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 15:48 (iain)<\/b>Ease and adjust door.<\/p>

01\/02\/2021 16:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47962","activity_ticket_id":"46774","ticket_reference":"HDT47855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14013 - Removal of items","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/21","activity_end":"2021-01-29 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57341","activity_notes":"Removal of items except little wooden steps.he can come and get them when you are there - could you confirm when you are there please and I will let him know to come and get them from the common parts?","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 15:51 (iain)<\/b>Remove and dispose of items.<\/p>

11\/02\/2021 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47963","activity_ticket_id":"46777","ticket_reference":"HDT47858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14014 - Redecorating throughout flat ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/01\/21","activity_end":"2021-01-29 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57342","activity_notes":"Redecorating throughout flat ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2021 19:06 (dean)<\/b>Done 380.00<\/p>

04\/02\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47964","activity_ticket_id":"46778","ticket_reference":"HDT47859","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"drainage problem ","ticket_address_1":"Flat B","ticket_address_2":"23-24 Great James Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"652","cs_address_2":"23-26 Great James Street","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"652","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57343","activity_notes":"2PM THIS AFTERNOON HE HAS TO GO OUT AT 4PMI regret to report that I\/we have a drainage problem. It is not an emergency requiring instant action but is something which I hope can be dealt with next week. There appears to be a partial blockage of the pipes draining away the water from my kitchen, and also to some extent the bathroom, so that the water is slow to disappear and water from either of the upstairs flats gurgles underneath, and to some extent appears in, my sink. I have tried pouring some plughole unblocker down the sink, but to no avail. Could you or someone perhaps give me a call on 0207 405 6647 at your convenience.","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2021 16:22 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 16:25 (roy)<\/b>Removed bath panel and cleared blockage tI bath Cleared blockage to kitchen sink But after removing pedestal and trap I was unable to clear blockage to hand basin. All go into the same stack and unable to access the stack.Ideally would like to remove tiled panel to access and clear.Tenant has to leave to have a jab and arranged Thursday to access<\/p>

07\/02\/2021 21:07 (roy)<\/b>Finished clearing blockage to hand basin.Extremely hard and had to cut pipe and replace.BLOCKAGE IN MAIN STACKTested and all ok<\/p>

08\/02\/2021 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

19\/02\/2021 10:17 (sandra)<\/b>, 23-26 Great James Street (Freehold Limited), <\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47965","activity_ticket_id":"46779","ticket_reference":"HDT47860","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water ingress","ticket_address_1":"28a Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"28a Devonshire Close ","cs_id":"653","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"653","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57344","activity_notes":"Do you have anyone available to attend to the above property to investigate water coming through the wall please? There will be someone at home today or tomorrow for access? If you can let me know asap please?","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2021 16:25 (System)<\/b>Ticket Created<\/p>

31\/01\/2021 20:20 (roy)<\/b>Cleared outlet.Repairs required to uttering and walk.Quote required<\/p>

01\/02\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47966","activity_ticket_id":"46749","ticket_reference":"HDT47830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet backing up ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/21","activity_end":"2021-01-29 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57345","activity_notes":"toilet backing up ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2021 10:55 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 11:38 (sandra)<\/b>booked for Thursday <\/p>

29\/01\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47967","activity_ticket_id":"46749","ticket_reference":"HDT47830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet backing up ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/21","activity_end":"2021-01-29 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57346","activity_notes":"toilet backing up ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2021 10:55 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 11:38 (sandra)<\/b>booked for Thursday <\/p>

29\/01\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47968","activity_ticket_id":"46780","ticket_reference":"HDT47861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak and water termperature ","ticket_address_1":"Flat 2","ticket_address_2":"33 Crannbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/21","activity_end":"2021-02-01 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57347","activity_notes":"I hope youre well. I have just realised that I might have water damage in my bathroom. I have attached photos of the incident. I guess it comes from the upstairs. Now I were talking about my bathroom, my hot water temperature tap in my shower have never worked properly. I think it's damaged. I cant change the water temperature. ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 09:33 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 07:30 (michaelk)<\/b>Attended to leak in bathroom. Flue seals require changing, have ordered for Wednesday to replace. 2 hrs labour 95.<\/p>

05\/02\/2021 16:46 (sandra)<\/b>quote to replace shower cartridge. Flu seals partially replaced. Returning Monday <\/p>

11\/02\/2021 11:24 (michaelk)<\/b>Attended site removed leaking flue sections in bathroom, and replaced seals. I had difficulty cutting in the access panel where the wall had been built with 5 layers of cement board,ply and lead sheet. Work still to be completed. 6 hrs labour 275.<\/p>

11\/02\/2021 11:27 (michaelk)<\/b>Attended site to complete access panel installation and to change flue seals to the boiler. 8 x flue seals changed in total and 1 x access panel.Labour 4 hrs 185 parts 135 incl vat.<\/p>

11\/02\/2021 14:30 (sandra)<\/b>(Ticket Closed)<\/p>

11\/02\/2021 15:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2021 10:44 (sandra)<\/b>Booked for 23\/2 at 8 am <\/p>

25\/02\/2021 20:01 (dean)<\/b>Done 280.00<\/p>

26\/02\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47969","activity_ticket_id":"46770","ticket_reference":"HDT47851","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilets blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/21","activity_end":"2021-02-01 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57348","activity_notes":"4 x 3rd Floor toilets blocked1 x ground floor disabled.can you check all the toilets to see if there is a bigger problem.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2021 10:31 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47970","activity_ticket_id":"46782","ticket_reference":"HDT47863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front Door not closing ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/21","activity_end":"2021-02-01 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57349","activity_notes":"Front door not closing ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 10:37 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 15:48 (iain)<\/b>Ease and adjust door.<\/p>

01\/02\/2021 16:10 (michael)<\/b>(Ticket Closed)<\/p>

05\/02\/2021 14:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2021 21:01 (roy)<\/b>Ease and adjusted door closure.Ease and adjusted keeper.Both need replacing<\/p>

09\/02\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47971","activity_ticket_id":"46783","ticket_reference":"HDT47864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door not self closing ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/21","activity_end":"2021-02-01 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57350","activity_notes":"front door not self closing ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 10:41 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 15:49 (iain)<\/b>Ease and adjust door.<\/p>

01\/02\/2021 16:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47972","activity_ticket_id":"46784","ticket_reference":"HDT47865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/21","activity_end":"2021-02-01 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57351","activity_notes":": Please attend site 7- St Martins Lane to investigate leak on floor in common parts below us in Stairwell#SI-1485-30290","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 11:03 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 15:49 (iain)<\/b>Investigate leak.<\/p>

20\/05\/2021 11:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47973","activity_ticket_id":"46781","ticket_reference":"HDT47862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/21","activity_end":"2021-02-01 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57352","activity_notes":"Please raise a work order for Reddan to attend to the below :Tenant reported:- Water seeping through the Terrace door. - washing Machine (E06 error code) Door can't open. Clothes are still in the machine.- Lamps need replacing. Ceiling is too high to reach.","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 10:36 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 12:20 (roy)<\/b>Managed to open machine and drain water.Cleared blockage to pump.Tested all ok Light fitting bulb base stuck inside holder. Return with lamp and steps tomorrow morning<\/p>

02\/02\/2021 15:13 (roy)<\/b>Removed and replaced damaged bulb. Patio doors look good, sound good and can not see anything wrong. Seals look good internal and external.There is a hole in the brickwork above the doors but I do not think it is coming from here as judging by photos from tenant water seems to be getting under the doors. R&B required<\/p>

02\/02\/2021 15:56 (sandra)<\/b>emailed Twenttwenty<\/p>

12\/02\/2021 11:19 (sandra)<\/b>specialist sending over quote to replace bottom seal on door and Roy to repair pointing outside above door on brickwork<\/p>

12\/02\/2021 11:19 (sandra)<\/b>asked for access on Tuesday 16th <\/p>

17\/02\/2021 09:38 (sandra)<\/b>access being arranged for Monday 22nd 8am<\/p>

18\/02\/2021 10:40 (sandra)<\/b>specialist examined the door for leaks and quote to follow for replacement bottom seal. <\/p>

22\/02\/2021 13:35 (sandra)<\/b>pointing complete on doors <\/p>

22\/02\/2021 13:35 (sandra)<\/b>(Ticket Closed)<\/p>

22\/02\/2021 18:55 (iain)<\/b>Brickwork.<\/p>

23\/02\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47974","activity_ticket_id":"46785","ticket_reference":"HDT47866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into unit ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"656","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"656","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/21","activity_end":"2021-02-01 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57353","activity_notes":"We are all working from home but I come in to check the post at 40 Tavistock st + the property itself. Water has come into the property - did anyone ever fix the leak last year that was going into the shop below? I think it was a drainpipe - this time there is water damage on the first floor rear office in the same area as before.I am here now - can someone come and check rather than me making another trip in? Is someone in the area? ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 12:58 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 15:50 (iain)<\/b>Investigate leak.<\/p>

01\/02\/2021 16:09 (michael)<\/b>(Ticket Closed)<\/p>

25\/02\/2021 11:20 (sandra)<\/b> I have attended site and inspected the water damage in the rear 1st floor office. It seems to be an external issue as there is damp and moss on the outside wall directly below the rainwater hopper. I gained access to the roof and cleared the hopper, which was partially blocked. The tenant will monitor on his fortnightly visits. It may be that there is a blokage further down the rainwater pipe and would therefore need jetting.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47975","activity_ticket_id":"46786","ticket_reference":"HDT47867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/21","activity_end":"2021-02-01 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57354","activity_notes":"no heating ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 13:46 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 21:18 (michaelk)<\/b>Attended site to investigate heating controls fault. Found underfloor controls fuse blowing, tested every actuator, controller and pcb one by one to identify faulty component. Traced fault to lounge actuator, swapped with hall as the lounge is a much larger area, and ordered replacement head. 3 hrs labour 140.<\/p>

05\/02\/2021 16:47 (sandra)<\/b>Attended site to investigate heating controls fault. Found underfloor controls fuse blowing, tested every actuator, controller and pcb one by one to identify faulty component. Traced fault to lounge actuator, swapped with hall as the lounge is a much larger area, and ordered replacement head.<\/p>

24\/02\/2021 10:27 (sandra)<\/b>emailed Garry for access <\/p>

25\/02\/2021 09:03 (sandra)<\/b>9am Friday <\/p>

04\/03\/2021 20:04 (michaelk)<\/b>Changed faulty actuator to underfloor system. 1 jour labour 50 plus actuator 38. Total 88 incl vat.<\/p>

05\/03\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47976","activity_ticket_id":"46696","ticket_reference":"HDT47777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement blind","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/05\/21","activity_end":"2021-05-18 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57355","activity_notes":"replacement blind Tuesday confirmed ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2021 10:53 (System)<\/b>Ticket Created<\/p>

19\/01\/2021 13:41 (travis)<\/b>Measured for new blind.W 1440mm,D 1400mm,Slat width 50mm.<\/p>

19\/01\/2021 14:19 (sandra)<\/b>lilian to send details of blind that is already in place <\/p>

20\/01\/2021 14:27 (sandra)<\/b>special order have site and waiting reply on order <\/p>

22\/01\/2021 12:36 (sandra)<\/b>cant add to expenses 125.44 for blind <\/p>

02\/02\/2021 14:00 (iain)<\/b>New blind.<\/p>

02\/02\/2021 14:00 (iain)<\/b>Blind wrong colour on 2nd Feb.<\/p>

11\/02\/2021 09:39 (sandra)<\/b>waiting for sample from Iain <\/p>

17\/02\/2021 15:36 (sandra)<\/b> BD-2838692<\/p>

24\/03\/2021 14:43 (sandra)<\/b>blind is being despatched this week <\/p>

30\/03\/2021 16:08 (iain)<\/b>Blind.<\/p>

30\/03\/2021 16:59 (sandra)<\/b>https:\/\/www.blindsdirect.co.uk\/payments\/complete\/2969734<\/p>

01\/04\/2021 14:48 (sandra)<\/b>new blind on order <\/p>

13\/04\/2021 12:09 (sandra)<\/b>due end of April <\/p>

13\/05\/2021 14:03 (sandra)<\/b>booked Tuesday 18th May to fit <\/p>

19\/05\/2021 13:01 (iain)<\/b>Blind.<\/p>

19\/05\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47977","activity_ticket_id":"46788","ticket_reference":"HDT47869","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken light fitting","ticket_address_1":"3rd floor flat-21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/21","activity_end":"2021-02-02 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57356","activity_notes":"Tenant reported: broken light fittings along the hallway in the flat.please arrange to attend in the afternoon. ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 09:04 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 13:52 (alan)<\/b>Replace faulty lamp holder to down lighter and lamp<\/p>

02\/02\/2021 13:52 (alan)<\/b>Replace faulty lamp holder to down lighter and lamp<\/p>

02\/02\/2021 15:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47978","activity_ticket_id":"46789","ticket_reference":"HDT47870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet continuous flow ","ticket_address_1":"2nd Floor flat ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor flat ","cs_id":"657","cs_address_2":"76 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"657","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/21","activity_end":"2021-02-02 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57357","activity_notes":"Tenant reported: water continuously flowing.between 1 - 3pm today ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 09:06 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 21:12 (michaelk)<\/b>Attended site and traced fault to syphon. Collected replacement and fitted, testedon completion. 2 hrs labour plus part 153.80 incl vat.<\/p>

04\/02\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47979","activity_ticket_id":"46628","ticket_reference":"HDT47709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"604","cs_address_2":"Goodwins House, 55-57 St Martins Lane ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"604","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/21","activity_end":"2021-02-02 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57358","activity_notes":"Gas and PAT Test - ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2021 10:47 (System)<\/b>Ticket Created<\/p>

27\/01\/2021 11:37 (sandra)<\/b>(Ticket Closed)<\/p>

02\/02\/2021 09:19 (sandra)<\/b>(Placed On Hold) Just PAT test needs to be done after lockdown as no access <\/p>

10\/12\/2021 15:26 (sandra)<\/b>(Removed from on-hold)<\/p>

13\/12\/2021 16:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47980","activity_ticket_id":"46791","ticket_reference":"HDT47872","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Boiler","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/21","activity_end":"2021-02-02 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57359","activity_notes":"Boiler is being filled with oil. can you check it over and make sure it is running","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 09:23 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 21:14 (michaelk)<\/b>Attended site following oil delivery. Vented oil through to the filters and nozzle, test fired boiler and left fully operational. Allowed boiler to reach temperature, system will need to run for at least 4 hrs. 2hrs labour. 95<\/p>

04\/02\/2021 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47981","activity_ticket_id":"46793","ticket_reference":"HDT47874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all services are working ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/02\/21","activity_end":"2021-02-02 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57360","activity_notes":"please see below.Can you confirm all services are on ready to go for the new tenant and whether the faulty stop cock was replaced here?","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 10:01 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 13:58 (iain)<\/b>Check services and cleared rubbish.<\/p>

04\/02\/2021 09:35 (sandra)<\/b>tap is reversed <\/p>

05\/02\/2021 09:49 (alan)<\/b>Replace batteries in light switch <\/p>

05\/02\/2021 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47982","activity_ticket_id":"46793","ticket_reference":"HDT47874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all services are working ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/21","activity_end":"2021-02-02 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57361","activity_notes":"The main chandelier in the main room has a bulb out and does not seem to switch off. Tenant due in on Monday.","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 10:01 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 13:58 (iain)<\/b>Check services and cleared rubbish.<\/p>

04\/02\/2021 09:35 (sandra)<\/b>tap is reversed <\/p>

05\/02\/2021 09:49 (alan)<\/b>Replace batteries in light switch <\/p>

05\/02\/2021 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47983","activity_ticket_id":"46794","ticket_reference":"HDT47875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sealant or grout ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"118","cs_address_2":"26 Rupert Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"118","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/02\/21","activity_end":"2021-02-17 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57362","activity_notes":"sealant or grout in bathroom needs to be replaced 1pm Wednesday i will send pictures ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 11:23 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 10:25 (sandra)<\/b>Booked for Friday with MK<\/p>

16\/02\/2021 09:19 (sandra)<\/b>Access emailed for Wednesday 10 - 12. waiting on confirmation <\/p>

16\/02\/2021 10:44 (sandra)<\/b>booked for 1pm on Wednesday <\/p>

17\/02\/2021 09:36 (sandra)<\/b>1pm 17\/2<\/p>

18\/02\/2021 11:51 (iain)<\/b>Remastic showers.<\/p>

18\/02\/2021 13:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47984","activity_ticket_id":"46795","ticket_reference":"HDT47876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to cut 2No: padlocks of kiosk","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/02\/21","activity_end":"2021-02-02 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57363","activity_notes":"Could you please organize engineers to cut 02 padlocks at 16 Little Newport Street kiosk as a matter of urgency.Can this be done today? Apologies for the short notice.Your assistance in this matter will be highly appreciated.","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 12:06 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 13:58 (iain)<\/b>Cut off padlocks.<\/p>

02\/02\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47985","activity_ticket_id":"46797","ticket_reference":"HDT47878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/21","activity_end":"2021-02-02 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57364","activity_notes":"Tenant reported : - Leak from the ensuite bathroom ceiling (due to heavy rain in the weekend)- Main street door does not slam to shut.Hi Sandra, Tenant is in for access. Please quote if parts need replacing.","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 13:46 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 16:34 (roy)<\/b>Investigate leak but need ladder to access roof and to purchase roof materials<\/p>

03\/02\/2021 09:41 (sandra)<\/b>ntr with materials to carry out localised repairs to roof<\/p>

04\/02\/2021 09:26 (sandra)<\/b>PK prepared quote <\/p>

04\/02\/2021 11:21 (sandra)<\/b>Picking up roof materials and will access roof in the morning as I can park directly outside.<\/p>

04\/02\/2021 13:01 (roy)<\/b>Damaged slate roof. Refixed Cleared blockage to outlet Damaged pointing around perimeter wall TEMPORARY REPAIR to rotten window. This is not causing the leak but will need replacing at some point<\/p>

05\/02\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2021 10:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/02\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47986","activity_ticket_id":"46797","ticket_reference":"HDT47878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"02\/02\/21","activity_end":"2021-02-02 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57365","activity_notes":"Tenant reported : - Entry phone buzzer is not workingHi Sandra, Tenant is in for access. Please quote if parts need replacing.","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2021 13:46 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 16:34 (roy)<\/b>Investigate leak but need ladder to access roof and to purchase roof materials<\/p>

03\/02\/2021 09:41 (sandra)<\/b>ntr with materials to carry out localised repairs to roof<\/p>

04\/02\/2021 09:26 (sandra)<\/b>PK prepared quote <\/p>

04\/02\/2021 11:21 (sandra)<\/b>Picking up roof materials and will access roof in the morning as I can park directly outside.<\/p>

04\/02\/2021 13:01 (roy)<\/b>Damaged slate roof. Refixed Cleared blockage to outlet Damaged pointing around perimeter wall TEMPORARY REPAIR to rotten window. This is not causing the leak but will need replacing at some point<\/p>

05\/02\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2021 10:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/02\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47987","activity_ticket_id":"46790","ticket_reference":"HDT47871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven is not working ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/21","activity_end":"2021-02-02 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57366","activity_notes":"oven is not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 09:18 (System)<\/b>Ticket Created<\/p>

03\/02\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

03\/02\/2021 09:47 (alan)<\/b>Faults found to be with the fan on the ovenProvided details to quote for replacement<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47988","activity_ticket_id":"46798","ticket_reference":"HDT47879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"repair\/replace cupboard door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"660","cs_address_2":"21-24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"660","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/02\/21","activity_end":"2021-02-03 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57367","activity_notes":"Please attend site to Flat 2 (it is vacant and can be accessed with keys at any time) to look at the cupboard door next to the bathroom as it has fallen off, it was previously repaired but may require a new door this time.#SI-835-30414 ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 14:02 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 15:44 (iain)<\/b>Repairs to door.<\/p>

02\/02\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47989","activity_ticket_id":"46551","ticket_reference":"HDT47632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/02\/21","activity_end":"2021-02-02 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57368","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2021 09:57 (sandra)<\/b>booked for 6\/01 between 8am - 12 with tenant <\/p>

08\/01\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2021 09:06 (sandra)<\/b>The Washing Machine at Flat 2, 79 St. Martin's Lane, London, Greater London, WC2N 4AA has been tested.There was a blockage in the Drain Pump which was rectified but the motor is very noisy and may fail. It is recommendable to be replaced before damaging other components.<\/p>

27\/01\/2021 14:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/01\/2021 14:06 (sandra)<\/b>parts needed <\/p>

11\/02\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

11\/02\/2021 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47990","activity_ticket_id":"46799","ticket_reference":"HDT47880","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into commercial unit ","ticket_address_1":"44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44 Wellington Street","cs_id":"661","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"661","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/21","activity_end":"2021-02-02 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57369","activity_notes":"Please raise a work order for Reddan to investigate the leak reported to the commercial unit Oree.Please confirm attendance so we can inform the tenant.","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 14:51 (System)<\/b>Ticket Created<\/p>

03\/02\/2021 11:31 (roy)<\/b>This is an external pavement problemDamp and leak in vault under street. There are loose paving and no cement between slabs.Council problem?? Reported back to James with photos<\/p>

04\/02\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47991","activity_ticket_id":"46781","ticket_reference":"HDT47862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/02\/21","activity_end":"2021-02-02 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57370","activity_notes":"Please raise a work order for Reddan to attend to the below :Tenant reported:- Water seeping through the Terrace door. - washing Machine (E06 error code) Door can't open. Clothes are still in the machine.- Lamps need replacing. Ceiling is too high to reach.","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2021 10:36 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 12:20 (roy)<\/b>Managed to open machine and drain water.Cleared blockage to pump.Tested all ok Light fitting bulb base stuck inside holder. Return with lamp and steps tomorrow morning<\/p>

02\/02\/2021 15:13 (roy)<\/b>Removed and replaced damaged bulb. Patio doors look good, sound good and can not see anything wrong. Seals look good internal and external.There is a hole in the brickwork above the doors but I do not think it is coming from here as judging by photos from tenant water seems to be getting under the doors. R&B required<\/p>

02\/02\/2021 15:56 (sandra)<\/b>emailed Twenttwenty<\/p>

12\/02\/2021 11:19 (sandra)<\/b>specialist sending over quote to replace bottom seal on door and Roy to repair pointing outside above door on brickwork<\/p>

12\/02\/2021 11:19 (sandra)<\/b>asked for access on Tuesday 16th <\/p>

17\/02\/2021 09:38 (sandra)<\/b>access being arranged for Monday 22nd 8am<\/p>

18\/02\/2021 10:40 (sandra)<\/b>specialist examined the door for leaks and quote to follow for replacement bottom seal. <\/p>

22\/02\/2021 13:35 (sandra)<\/b>pointing complete on doors <\/p>

22\/02\/2021 13:35 (sandra)<\/b>(Ticket Closed)<\/p>

22\/02\/2021 18:55 (iain)<\/b>Brickwork.<\/p>

23\/02\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47992","activity_ticket_id":"46787","ticket_reference":"HDT47868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14021 - Replacement blinds and doors ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/21","activity_end":"2021-02-02 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57371","activity_notes":"replacement blinds and dishwasher door vacant property ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 17:00 (sandra)<\/b>2 white wooden venetian blinds. 25mm slats with 2 ribbons.1450 drop 560 wide.1500 drop 1160 wide.Plain gloss white kitchen cupboard door for the integrated dishwasher.595 715.<\/p>

05\/02\/2021 16:47 (sandra)<\/b>on order<\/p>

11\/02\/2021 09:42 (sandra)<\/b>waiting for cupboard door <\/p>

17\/02\/2021 09:36 (sandra)<\/b>waiting on access <\/p>

18\/02\/2021 13:17 (sandra)<\/b>vacant <\/p>

23\/02\/2021 18:48 (iain)<\/b>Blinds and door.<\/p>

24\/03\/2021 14:43 (sandra)<\/b>blinds are arriving 2 week in April and cupboard door is in reception <\/p>

07\/04\/2021 11:10 (travis)<\/b>Replaced broken blinds,Fitted new washing machine door, cleared rubbish, disposal to rear of office.<\/p>

07\/04\/2021 13:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47993","activity_ticket_id":"46796","ticket_reference":"HDT47877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak in the restaurant ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place ","cs_id":"659","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"659","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/21","activity_end":"2021-02-03 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57372","activity_notes":"Please attend urgently as the ceiling is leaking again. Tenant has reported that water is coming from light bulb. Tenant is based in restaurant, her name is Pam on 07591 416139","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 12:08 (System)<\/b>Ticket Created<\/p>

04\/02\/2021 10:04 (roy)<\/b>Carried out water test to all facilities to seek leak.Has gone to quote<\/p>

05\/02\/2021 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47994","activity_ticket_id":"46800","ticket_reference":"HDT47881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14023 - replacement shower cartridge and toilet parts ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B","cs_address_1":"Flat 4","cs_id":"236","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B","ticket_client_site":"236","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/21","activity_end":"2021-02-18 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57373","activity_notes":"replacement shower cartridge and toilet partsThursday 18th ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2021 16:48 (sandra)<\/b>on order <\/p>

23\/02\/2021 21:49 (michaelk)<\/b>Completed quoted repair to shower and toilet. 510 incl vat.<\/p>

24\/02\/2021 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47995","activity_ticket_id":"46801","ticket_reference":"HDT47882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AHU service ","ticket_address_1":"Flat 1A","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"662","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"662","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/21","activity_end":"2021-02-03 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57374","activity_notes":"AHU Service ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2021 11:56 (System)<\/b>Ticket Created<\/p>

05\/02\/2021 09:48 (alan)<\/b>Service air handling unit<\/p>

05\/02\/2021 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47996","activity_ticket_id":"46802","ticket_reference":"HDT47883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AHU service ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/21","activity_end":"2021-02-03 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57375","activity_notes":"AHU Service ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2021 11:57 (System)<\/b>Ticket Created<\/p>

05\/02\/2021 09:49 (alan)<\/b>Service air handling unit<\/p>

05\/02\/2021 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47997","activity_ticket_id":"46803","ticket_reference":"HDT47884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"Flat 2","ticket_address_2":"11A Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"637","cs_address_2":"11A Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"637","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/02\/21","activity_end":"2021-02-03 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57376","activity_notes":"Hi service desk,(FM to raise PO)Please raise a work order for Reddan entry phone specialist to attend.Tenant reported : Buzzer not working in Flat 2.Hi Sandra, Paul is aware. Please remind Paul if any parts need, please quote.","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2021 11:58 (System)<\/b>Ticket Created<\/p>

04\/02\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>

10\/02\/2021 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47998","activity_ticket_id":"46793","ticket_reference":"HDT47874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all services are working ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/21","activity_end":"2021-02-03 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57377","activity_notes":"tap in WC on 1st floor does not turn on.property is vacant and tenant is moving in on Monday ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2021 10:01 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 13:58 (iain)<\/b>Check services and cleared rubbish.<\/p>

04\/02\/2021 09:35 (sandra)<\/b>tap is reversed <\/p>

05\/02\/2021 09:49 (alan)<\/b>Replace batteries in light switch <\/p>

05\/02\/2021 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT47999","activity_ticket_id":"46804","ticket_reference":"HDT47885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13965 - Redecoration works ","ticket_address_1":"Flat 1, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 7-9 Charing Cross Road ","cs_id":"527","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"527","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/02\/21","activity_end":"2021-02-03 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57378","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2021 14:42 (dean)<\/b>Done 810.00<\/p>

15\/02\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48000","activity_ticket_id":"46805","ticket_reference":"HDT47886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14025 - faulty video monitor : VP19757-29","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/02\/21","activity_end":"2021-02-03 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57379","activity_notes":"Faulty video monitor to intercom ","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2021 14:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48001","activity_ticket_id":"46806","ticket_reference":"HDT47887","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14024 - Replacement power supply : VP19755-27","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"637","cs_address_2":"11A Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"637","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/02\/21","activity_end":"2021-02-03 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57380","activity_notes":"Replacement power supply for intercom ","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2021 14:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48002","activity_ticket_id":"46614","ticket_reference":"HDT47695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 1st February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"600","cs_address_2":"5 Charlotte Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"600","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/21","activity_end":"2021-02-04 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57381","activity_notes":"inter-tenancy checks and meter reads - 1st February ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 10:12 (System)<\/b>Ticket Created<\/p>

05\/02\/2021 07:57 (alan)<\/b>End of tenants checks<\/p>

14\/02\/2021 14:41 (dean)<\/b>Done 150.00<\/p>

15\/02\/2021 06:17 (alan)<\/b>List of works <\/p>

17\/02\/2021 15:20 (alan)<\/b>List of works <\/p>

01\/03\/2021 13:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48003","activity_ticket_id":"46807","ticket_reference":"HDT47888","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test - 5 February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5a Rupert Court ","cs_id":"663","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"663","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/21","activity_end":"2021-02-05 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57382","activity_notes":"Please raise wo for Reddan to carry out PAT in 5A RC due 5\/2\/21","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2021 09:47 (System)<\/b>Ticket Created<\/p>

07\/02\/2021 20:57 (roy)<\/b>Pat test<\/p>

09\/02\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48004","activity_ticket_id":"46809","ticket_reference":"HDT47890","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14026 - Replacement oven ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/21","activity_end":"2021-02-04 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57383","activity_notes":"Replacement oven ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2021 16:48 (sandra)<\/b>ordered for Thursday 11th <\/p>

10\/02\/2021 13:06 (alan)<\/b>Replace ovenAs per quote <\/p>

10\/02\/2021 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48005","activity_ticket_id":"46810","ticket_reference":"HDT47891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"intercom not working ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/02\/21","activity_end":"2021-02-04 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57384","activity_notes":"intercom not working - please quote for any replacement parts","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2021 11:11 (System)<\/b>Ticket Created<\/p>

05\/02\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>

17\/02\/2021 12:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2021 12:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48006","activity_ticket_id":"46812","ticket_reference":"HDT47893","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain pipe broken and pooling on balcony","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Ground Floor","cs_id":"664","cs_address_2":"3 Upper Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 6LE","ticket_client_site":"664","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/21","activity_end":"2021-02-04 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57385","activity_notes":"pooling on the balcony and the drain pipe is broken and this is causing water to leak into the flat ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2021 14:46 (System)<\/b>Ticket Created<\/p>

05\/02\/2021 08:44 (roy)<\/b>Pooling in balcony is different address.Rain water pipe has pulled out of socket of gutter. This has been taped to hold it together.Pulled out as pipe is solid and weight pulled it out.Have cleared blockage but need to try and secure gutter. This can be done leaning of window but need second engineer<\/p>

07\/02\/2021 21:03 (roy)<\/b>Refixed guttering outlet to downpipe.Tested All ok<\/p>

08\/02\/2021 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48007","activity_ticket_id":"46813","ticket_reference":"HDT47894","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14029 - Replacement Button module for intercom ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/02\/21","activity_end":"2021-02-04 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57386","activity_notes":"Replacement Button module for intercom ","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2021 16:42 (sandra)<\/b>(Ticket Closed)<\/p>

17\/02\/2021 12:04 (sandra)<\/b>faulty push button module on main entrance panel <\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48008","activity_ticket_id":"46814","ticket_reference":"HDT47895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sink blocked ","ticket_address_1":"Flat 1","ticket_address_2":"58\/60 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"665","cs_address_2":"58\/60 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"665","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/21","activity_end":"2021-02-05 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57387","activity_notes":": Greig from flat 1 has reported that the drain must be partly blocked as the water isn't draining properly from the sink and washing machine?. Please attend in the morning to check the drainage system in flat 1 kitchen. ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2021 09:04 (System)<\/b>Ticket Created<\/p>

05\/02\/2021 16:50 (sandra)<\/b>access with keys <\/p>

07\/02\/2021 21:00 (roy)<\/b>Very difficult to clear but bath, hand basin, kitchen sink and washing machine all blocked.Cleared and all tested<\/p>

08\/02\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48009","activity_ticket_id":"46815","ticket_reference":"HDT47896","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14031 - Redecoration works 1275-30679","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"62 & 68 Shaftesbury Avenue ","cs_id":"666","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"666","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/02\/21","activity_end":"2021-02-05 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57388","activity_notes":"Redecorating common parts staircases in 62 & 68","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2021 14:41 (dean)<\/b>Done 170.00<\/p>

15\/02\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48010","activity_ticket_id":"46408","ticket_reference":"HDT47489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/02\/21","activity_end":"2021-02-05 14:53:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"57389","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2020 11:34 (jane)<\/b>Attending Wednesday 9th December, access via keys <\/p>

09\/12\/2020 12:55 (travis)<\/b>Access and in attendance with service engineer.<\/p>

09\/12\/2020 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48011","activity_ticket_id":"46782","ticket_reference":"HDT47863","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front Door not closing ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/21","activity_end":"2021-02-05 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57390","activity_notes":"Front door not closing can you take a look ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 10:37 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 15:48 (iain)<\/b>Ease and adjust door.<\/p>

01\/02\/2021 16:10 (michael)<\/b>(Ticket Closed)<\/p>

05\/02\/2021 14:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/02\/2021 21:01 (roy)<\/b>Ease and adjusted door closure.Ease and adjusted keeper.Both need replacing<\/p>

09\/02\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48012","activity_ticket_id":"46817","ticket_reference":"HDT47898","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"broken window ","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"431","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LD","ticket_client_site":"431","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"05\/02\/21","activity_end":"2021-02-05 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57391","activity_notes":"Can you attend and price for a replacement glass","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2021 12:58 (System)<\/b>Ticket Created<\/p>

05\/02\/2021 16:23 (sandra)<\/b>Monday to quote <\/p>

10\/02\/2021 13:58 (sandra)<\/b>(Ticket Closed)<\/p>

09\/04\/2021 11:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/04\/2021 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48013","activity_ticket_id":"46818","ticket_reference":"HDT47899","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14002 - Replacement Thermocouple to top oven ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"632","cs_address_2":"3 Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"632","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/21","activity_end":"2021-06-10 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57392","activity_notes":"Replacement Thermocouple to top oven 10th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 06:24 (michaelk)<\/b>Completed quoted works 133<\/p>

17\/06\/2021 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48014","activity_ticket_id":"46819","ticket_reference":"HDT47900","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14001 - Replace AEG hob","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"631","cs_address_2":"3 Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"631","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/21","activity_end":"2021-05-24 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57393","activity_notes":"Replacement AEG hob 24th Monday May ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2021 10:35 (jane)<\/b>I have returned to site today with a different 5 burner hob, as we were unable to match the current model due to stock levels. I wanted to attend site to see if the new hob would suit, but unfortunately we can't install this hob due to clearances of the adjacent cupboards.We have had trouble matching the existing appliance dimmensions and I can only advise that we wait until the stock levels return to normal.Updated Client with above <\/p>

04\/06\/2021 09:15 (jane)<\/b>New hob is being fitted on Wednesday 9th June <\/p>

25\/06\/2021 06:47 (michaelk)<\/b>Attended site and replaced gas hob as quoted. 476.67 excl vat.<\/p>

25\/06\/2021 06:47 (michaelk)<\/b>Attended site and replaced gas hob as quoted. 476.67 excl vat.<\/p>

25\/06\/2021 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48015","activity_ticket_id":"46820","ticket_reference":"HDT47901","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water\/heating ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57394","activity_notes":"no hot water\/heating ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2021 09:04 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48016","activity_ticket_id":"46821","ticket_reference":"HDT47902","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hand basin plug stuck","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"668","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"668","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57395","activity_notes":"hand basin plug stuck ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2021 09:07 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48017","activity_ticket_id":"46822","ticket_reference":"HDT47903","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT47902 Follow-Up -hand basin plug stuck","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"668","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"668","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57396","activity_notes":"HDT47902 Follow-Up - hand basin plug stuckorder and replace plug system ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 09:44 (sandra)<\/b>Roy to order a new plug<\/p>

11\/02\/2021 15:05 (roy)<\/b>Remove broken pop up waste and replace with new<\/p>

11\/02\/2021 15:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48018","activity_ticket_id":"46823","ticket_reference":"HDT47904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"power issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57397","activity_notes":"power issue with pumps folowing power network attendance ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2021 09:24 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48019","activity_ticket_id":"46825","ticket_reference":"HDT47906","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2No: broken and 1No: failed lights in common parts ","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Gerrard Street ","cs_id":"669","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"669","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57398","activity_notes":"2No: broken and 1No: failed lights in common parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2021 10:16 (System)<\/b>Ticket Created<\/p>

10\/02\/2021 06:10 (alan)<\/b>Refix 2 wall lights back to wall 2nd floor half landin as replace lamps in fittingsReplace faulty driver unit to down lighters <\/p>

10\/02\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48020","activity_ticket_id":"46826","ticket_reference":"HDT47907","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"1No: failed light in common parts ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57399","activity_notes":"1No: failed light in common parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2021 10:17 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:04 (alan)<\/b>Replace blown lamps in common parts <\/p>

09\/02\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48021","activity_ticket_id":"46775","ticket_reference":"HDT47856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57400","activity_notes":"can we replace\/repair toilet seat and take details of broken shower part.also pictures of tiles.Broken Shower control 2x Broken tiles2x Scratched Tilesrepair toilet seat Tiles need to be quoted for ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2021 16:10 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 11:49 (roy)<\/b>Refixed broken parts to toilet seat (280 new) Tiles information sent over Bit broken on shower control <\/p>

09\/02\/2021 12:12 (sandra)<\/b>TOILET SEAT REPAIRED. OTHER ITEMS HAVE GONE TO QUOTE <\/p>

09\/02\/2021 12:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48022","activity_ticket_id":"46828","ticket_reference":"HDT47909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14032 - Replacement shower cartridge ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/21","activity_end":"2021-02-08 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57401","activity_notes":"Replacement shower Cartridge ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2021 21:57 (michaelk)<\/b>Supplied and fitted replacement shower cartridge. Re-built mixer on completion. 4 hrs labour plus parts 423.50 incl vat.<\/p>

24\/02\/2021 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48023","activity_ticket_id":"46829","ticket_reference":"HDT47910","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water to the building\/restaurant","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57402","activity_notes":"I have taken a call from 07429 505581 who has reported that there is currently no water supply to their shop. I have tried to gather if it is just affecting their shop or the whole building but they were unsure.Also don't know if it is a wider outage, I'm unsure of the area supplier.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2021 11:44 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:04 (michaelk)<\/b>Attended site to rectify frozen pipe at non-return pipe, left fully operational. 1hr 50.<\/p>

08\/02\/2021 14:12 (roy)<\/b>Pipes frozenWith Michael and all ok<\/p>

09\/02\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48024","activity_ticket_id":"46829","ticket_reference":"HDT47910","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no water to the building\/restaurant","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/21","activity_end":"2021-02-08 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57403","activity_notes":"I have taken a call from 07429 505581 who has reported that there is currently no water supply to their shop. I have tried to gather if it is just affecting their shop or the whole building but they were unsure.Also don't know if it is a wider outage, I'm unsure of the area supplier.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2021 11:44 (System)<\/b>Ticket Created<\/p>

08\/02\/2021 14:04 (michaelk)<\/b>Attended site to rectify frozen pipe at non-return pipe, left fully operational. 1hr 50.<\/p>

08\/02\/2021 14:12 (roy)<\/b>Pipes frozenWith Michael and all ok<\/p>

09\/02\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48025","activity_ticket_id":"46830","ticket_reference":"HDT47911","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14028 - Investigatory works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/21","activity_end":"2021-02-08 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57404","activity_notes":"Investigatory works to toilet let me know when i can book this in ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 07:25 (michaelk)<\/b>Completed inspection, re-quoted to complete work.<\/p>

11\/02\/2021 08:46 (roy)<\/b>Tried to access toilet cistern but pipe work restricting movement of China surround<\/p>

11\/02\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48026","activity_ticket_id":"46830","ticket_reference":"HDT47911","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14028 - Investigatory works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57405","activity_notes":"Investigatory works to toilet with MIK","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 07:25 (michaelk)<\/b>Completed inspection, re-quoted to complete work.<\/p>

11\/02\/2021 08:46 (roy)<\/b>Tried to access toilet cistern but pipe work restricting movement of China surround<\/p>

11\/02\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48027","activity_ticket_id":"46831","ticket_reference":"HDT47912","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"list of light replacements and toilet flush ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/21","activity_end":"2021-02-08 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57406","activity_notes":"3rd Floor:1 Lights Out - Old Brewers Yard Side1 Spot Light Out - Disabled Toilet1 Spot Light Out - Men's Toilet2nd Floor:1 Spot Light Out and Loose Door Handle - Men's Toilet2 Lights Out - Langley Street Side1st Floor:2 Lights Out - Old Brewers Yard SideGround Floor:1 Spot Light Out - Langley Street Side ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2021 13:41 (System)<\/b>Ticket Created<\/p>

16\/02\/2021 06:45 (michaelk)<\/b>Removed toilet flush and greased. 1 hr labour 50.<\/p>

16\/02\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48028","activity_ticket_id":"46831","ticket_reference":"HDT47912","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"list of light replacements and toilet flush ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/21","activity_end":"2021-02-08 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57407","activity_notes":" Basement Single toilet flush button not working properly its sticking needs repair","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2021 13:41 (System)<\/b>Ticket Created<\/p>

16\/02\/2021 06:45 (michaelk)<\/b>Removed toilet flush and greased. 1 hr labour 50.<\/p>

16\/02\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48029","activity_ticket_id":"46832","ticket_reference":"HDT47913","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bath staining ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/21","activity_end":"2021-02-08 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57408","activity_notes":"VACANT Please raise a work order for Redddan to attend and investigate the staining of the bathtub here.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2021 14:22 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 08:47 (roy)<\/b>New Aqualisa shower unit required.On\/Off letting by and dripping causing bad strains to bath but when shower turned on there appears to be a crack underneath as it is dripping in numerous places.Have left shower hose laying in bath in outlet to stop further damage.Quote?? Or replace?? Michael to do both??<\/p>

09\/02\/2021 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48030","activity_ticket_id":"46833","ticket_reference":"HDT47914","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ground floor toilet seats - replacement","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/21","activity_end":"2021-02-08 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57409","activity_notes":"Can you take a look on Wednesday and order Ground Floor toilet seats x 2 ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2021 14:37 (System)<\/b>Ticket Created<\/p>

16\/02\/2021 06:47 (michaelk)<\/b>Measured replacement toilet seats and quoted for work. 1 hr labour 50.<\/p>

16\/02\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>

19\/02\/2021 10:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/02\/2021 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48031","activity_ticket_id":"46816","ticket_reference":"HDT47897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Tuesday 9th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/21","activity_end":"2021-02-08 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57410","activity_notes":"Can you meet Lilian here at 10 am tomorrow to do the listPlease raise a work order for Reddan to carry out a pre tenancy checks.Hi Sandra, please book this in for Monday-8th.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2021 11:29 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 13:01 (alan)<\/b>End of tenancy listReplace window stay to window in main room due to window blown about in wind<\/p>

09\/02\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2021 13:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 10:21 (sandra)<\/b>window stay completed <\/p>

16\/03\/2021 10:34 (sandra)<\/b>no electricity in this flat. Lilian is aware. needs money on the card <\/p>

22\/03\/2021 13:00 (alan)<\/b>Replace extractor fan in kitchen<\/p>

31\/03\/2021 18:28 (dean)<\/b>Done 360.00<\/p>

01\/04\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48032","activity_ticket_id":"46816","ticket_reference":"HDT47897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Tuesday 9th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/21","activity_end":"2021-02-08 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57411","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Hi Sandra, please book this in for Monday-8th.","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2021 11:29 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 13:01 (alan)<\/b>End of tenancy listReplace window stay to window in main room due to window blown about in wind<\/p>

09\/02\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2021 13:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 10:21 (sandra)<\/b>window stay completed <\/p>

16\/03\/2021 10:34 (sandra)<\/b>no electricity in this flat. Lilian is aware. needs money on the card <\/p>

22\/03\/2021 13:00 (alan)<\/b>Replace extractor fan in kitchen<\/p>

31\/03\/2021 18:28 (dean)<\/b>Done 360.00<\/p>

01\/04\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48033","activity_ticket_id":"46834","ticket_reference":"HDT47915","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not working ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/02\/21","activity_end":"2021-02-09 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57412","activity_notes":"heating not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/02\/2021 09:04 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48034","activity_ticket_id":"46614","ticket_reference":"HDT47695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 1st February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"600","cs_address_2":"5 Charlotte Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"600","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/02\/21","activity_end":"2021-02-09 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57413","activity_notes":"inter-tenancy checks and meter reads - 1st February some touching up to do here.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 10:12 (System)<\/b>Ticket Created<\/p>

05\/02\/2021 07:57 (alan)<\/b>End of tenants checks<\/p>

14\/02\/2021 14:41 (dean)<\/b>Done 150.00<\/p>

15\/02\/2021 06:17 (alan)<\/b>List of works <\/p>

17\/02\/2021 15:20 (alan)<\/b>List of works <\/p>

01\/03\/2021 13:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48035","activity_ticket_id":"46835","ticket_reference":"HDT47916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13990 - Extraction system ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/21","activity_end":"2021-02-09 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57414","activity_notes":"Replacement PCB Board ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 09:57 (sandra)<\/b>access asked for Monday <\/p>

05\/03\/2021 06:14 (alan)<\/b>Quoted works to AHU<\/p>

05\/03\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48036","activity_ticket_id":"46836","ticket_reference":"HDT47917","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"NICEic to flat ","ticket_address_1":"D37","ticket_address_2":"Odhams Walk ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"D37","cs_id":"679","cs_address_2":"Odhams Walk ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"679","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/21","activity_end":"2021-02-09 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57415","activity_notes":"NICEic to flat Michael 07701076256","activity_timesheet":null,"ticket_notes_combined":"

09\/02\/2021 12:07 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 12:24 (sandra)<\/b>Booked for Thursday at 8 am <\/p>

11\/02\/2021 11:16 (alan)<\/b>Carry out electrical safety test<\/p>

11\/02\/2021 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48037","activity_ticket_id":"46836","ticket_reference":"HDT47917","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"NICEic to flat ","ticket_address_1":"D37","ticket_address_2":"Odhams Walk ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"D37","cs_id":"679","cs_address_2":"Odhams Walk ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"679","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/21","activity_end":"2021-02-09 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57416","activity_notes":"NICEic to flat Michael 07701076256","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2021 12:07 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 12:24 (sandra)<\/b>Booked for Thursday at 8 am <\/p>

11\/02\/2021 11:16 (alan)<\/b>Carry out electrical safety test<\/p>

11\/02\/2021 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48038","activity_ticket_id":"46837","ticket_reference":"HDT47918","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"NICEic to Flat 10","ticket_address_1":"Flat 10","ticket_address_2":"Sevendials Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"680","cs_address_2":"Sevendials Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"680","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/21","activity_end":"2021-02-09 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57417","activity_notes":"NICEic to Flat 10Robert 07734727289","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2021 12:09 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 06:20 (alan)<\/b>Electrical inspection <\/p>

15\/03\/2021 12:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48039","activity_ticket_id":"46838","ticket_reference":"HDT47919","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"directional signage ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/02\/21","activity_end":"2021-02-09 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57418","activity_notes":"Please raise a work order for Reddan to install some Fire Directional Signs in the common parts here.","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2021 12:52 (System)<\/b>Ticket Created<\/p>

10\/02\/2021 09:50 (roy)<\/b>Fire exit signage<\/p>

10\/02\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48040","activity_ticket_id":"46839","ticket_reference":"HDT47920","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency exit button is faulty ","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/21","activity_end":"2021-02-09 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57419","activity_notes":"Emergency exit button is faulty","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2021 15:01 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 06:16 (alan)<\/b>Replace faulty door release button to gate <\/p>

22\/02\/2021 13:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48041","activity_ticket_id":"46841","ticket_reference":"HDT47922","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in common parts ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/21","activity_end":"2021-02-10 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57420","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 09:09 (System)<\/b>Ticket Created<\/p>

10\/02\/2021 10:36 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

10\/02\/2021 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48042","activity_ticket_id":"46842","ticket_reference":"HDT47923","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in common parts ","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24a Wardour Street ","cs_id":"84","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"84","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/21","activity_end":"2021-02-10 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57421","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 09:10 (System)<\/b>Ticket Created<\/p>

10\/02\/2021 09:41 (alan)<\/b>Investigate lights in common parts not working, fault found to be driver unit for LED down lighter, Replace driver unit, test lights and leave working <\/p>

10\/02\/2021 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48043","activity_ticket_id":"46844","ticket_reference":"HDT47925","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light fitting hanging ","ticket_address_1":"19-23 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street ","cs_id":"395","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"395","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/21","activity_end":"2021-02-10 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57422","activity_notes":"Please raise a work order for Reddan to attend and refix a light fitting hanging from the wall here.23 Charlotte Street ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 09:22 (System)<\/b>Ticket Created<\/p>

10\/02\/2021 14:02 (alan)<\/b>Refix wall light back to wall and replace a broken lamp holder in fitting second floor<\/p>

10\/02\/2021 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48044","activity_ticket_id":"46507","ticket_reference":"HDT47588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leaking kitchen tap - keys for access for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"562","cs_address_2":"44 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"562","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/21","activity_end":"2021-02-18 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57423","activity_notes":"To attend to leaking kitchen tap - keys for access for todayMike will give you the tap and I will book this in for you Thursday between 12 - 2 can you leave the other tap under the sink after replacement ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2020 08:24 (dan)<\/b>Leak investigation, traced to rain water pipework and carried out water test, access will need to be made <\/p>

07\/01\/2021 09:49 (sandra)<\/b>tap needs to be replaced <\/p>

12\/01\/2021 09:49 (sandra)<\/b>brushed nikel tap ordered <\/p>

18\/01\/2021 13:31 (sandra)<\/b>delay and not in stock until 15th February <\/p>

16\/02\/2021 09:56 (sandra)<\/b>access emailed for Thursday <\/p>

23\/02\/2021 21:51 (michaelk)<\/b>Fitted replacement kitchen tap. 2hrs labour 95.<\/p>

24\/02\/2021 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48045","activity_ticket_id":"46845","ticket_reference":"HDT47926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no buzzing sound on intercom ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 2NE","cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/02\/21","activity_end":"2021-02-10 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57424","activity_notes":"Please raise a work order for Reddan to attend.-Entry phone releases door but no buzzing sound.Hi Sandra, please quote if it requires replacement parts.","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2021 10:12 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 10:35 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48046","activity_ticket_id":"46846","ticket_reference":"HDT47927","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating and hot water issues","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"682","cs_address_2":"Goodwins House, 55-57 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"682","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/21","activity_end":"2021-02-10 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57425","activity_notes":"I think there is a problem with our boiler. The hot water is not running correctly. I have looked in the cupboard and there seems to be a small leak I think. Also the toilet stopcock I think needs replacing too as there is constant running of the water in the cistern. Whilst the plumber is here if he could also check a couple of radiators as one is very noisy and the other not working.","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 10:16 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 15:50 (michaelk)<\/b>Attended site to various reported issues. Drained down heating and replaced filling loop, 3 x radiator vents and 1 x herz radiator insert. Filled and vented system on completion. Replaced ideal standard toilet syphon also which was letting by. 4 hrs labour 185 plus parts <\/p>

18\/03\/2021 13:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48047","activity_ticket_id":"46811","ticket_reference":"HDT47892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"items to be removed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/02\/21","activity_end":"2021-02-10 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57426","activity_notes":"sliding partition door and toilet shelf below mirror and to remove two small ladders ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2021 13:30 (System)<\/b>Ticket Created<\/p>

14\/02\/2021 14:39 (dean)<\/b>Done <\/p>

14\/02\/2021 14:40 (dean)<\/b>Done 110.00<\/p>

15\/02\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48048","activity_ticket_id":"46847","ticket_reference":"HDT47928","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2nd Floor lift landing door closer ","ticket_address_1":"55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane ","cs_id":"524","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"524","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/21","activity_end":"2021-02-10 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57427","activity_notes":"not closing ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 10:20 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 08:44 (roy)<\/b>Refixed hinges to lift door.Eased and adjusted door closure to front door Checked all lift doors<\/p>

11\/02\/2021 08:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48049","activity_ticket_id":"46848","ticket_reference":"HDT47929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of items ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/21","activity_end":"2021-02-10 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57428","activity_notes":"can you take a look and let me know how much please Please raise a work order for Reddan to remove items abandoned in Dansey Place. Hi Sandra, can you please make necessary arrangement.also the chairs and mirror on the half landing - black chairs can also be removed ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 11:38 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 12:05 (alan)<\/b>Clear rubbish <\/p>

11\/02\/2021 14:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48050","activity_ticket_id":"46850","ticket_reference":"HDT47931","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blown lamps in office ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"21a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"683","cs_address_2":"21a Wardour Street","cs_town":"London ","cs_postcode":"W1D 6PN","ticket_client_site":"683","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/21","activity_end":"2021-02-10 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57429","activity_notes":"Please raise a work order for Reddan to replace blown Lamp in the 2nd floor office","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 13:29 (System)<\/b>Ticket Created<\/p>

10\/02\/2021 15:31 (alan)<\/b>Replace blown lamp <\/p>

10\/02\/2021 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48051","activity_ticket_id":"46851","ticket_reference":"HDT47932","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drop test the gas meters ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/21","activity_end":"2021-02-10 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57430","activity_notes":"Please raise a work order for Reddan to attend and drop test the gas meters in the basement.","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 13:31 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 07:24 (michaelk)<\/b>Attended site and carried out tighteness tests to all flats. Found leaking anaconda to the gas meter feeding 4.2, which was made safe. Waited for cadent to attend and reinstated flat on completion. 4 hrs labour 185 plus parts 24.80 incl vat.<\/p>

11\/02\/2021 11:05 (roy)<\/b>Gas leaks.Assist Michael and supply heaters<\/p>

11\/02\/2021 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48052","activity_ticket_id":"46852","ticket_reference":"HDT47933","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14043 - Replacement shower ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/21","activity_end":"2021-02-10 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57431","activity_notes":"Replacement Shower please order ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2021 06:59 (michaelk)<\/b>Repalced aqualisa shower and left fully operational. 380 incl vat.<\/p>

18\/02\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48053","activity_ticket_id":"46853","ticket_reference":"HDT47934","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door closer not working ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/21","activity_end":"2021-02-11 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57432","activity_notes":"door not closing properly. keys can be collected from office ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 09:21 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 12:15 (roy)<\/b>Ease and adjusted door closure and keeper <\/p>

11\/02\/2021 13:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48054","activity_ticket_id":"46851","ticket_reference":"HDT47932","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"drop test the gas meters ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/21","activity_end":"2021-02-11 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57433","activity_notes":"Please raise a work order for Reddan to attend and drop test the gas meters in the basement.","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2021 13:31 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 07:24 (michaelk)<\/b>Attended site and carried out tighteness tests to all flats. Found leaking anaconda to the gas meter feeding 4.2, which was made safe. Waited for cadent to attend and reinstated flat on completion. 4 hrs labour 185 plus parts 24.80 incl vat.<\/p>

11\/02\/2021 11:05 (roy)<\/b>Gas leaks.Assist Michael and supply heaters<\/p>

11\/02\/2021 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48055","activity_ticket_id":"46843","ticket_reference":"HDT47924","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service the Dry Riser - Annual - 15th March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/02\/21","activity_end":"2021-02-11 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57434","activity_notes":"Please could you arrange access for our engineers to attend on Tuesday 23rd February 2021 at 12.00pm?Annual Service of the dry riser ","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2021 09:18 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 15:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48056","activity_ticket_id":"46840","ticket_reference":"HDT47921","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works -WO #SI-1414-30944","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/21","activity_end":"2021-02-11 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57435","activity_notes":" Boiler is still losing its pressure very often so we wake up with no hot water and need to re-pressure, but it only goes up to 1.0 bar. One underfloor heating control (in hallway) is not working and is stuck on 22 degrees or so. I took of the cover and saw the issue straight away but cant fix it, a little plastic lever was completely off (see picture)The doors in the hallway are scraping and creating marks in the floor (see picture)One step on the stair is a bit loose and I reckon if its not tighten now it might get worse There is a crack at the top of the stair. Its always been a small crack but a couple of weeks ago I noticed that its bigger now ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2021 15:02 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 10:23 (sandra)<\/b>waiting on access <\/p>

16\/02\/2021 06:44 (michaelk)<\/b>Attended site to investigate boiler pressure. Inspected all exposed areas including both manifolds, but no signs of leakage could be found. A return visit is required to introduce a system sealer and replacement thermostat. 2 hrs labour 95.<\/p>

16\/02\/2021 15:02 (iain)<\/b>List of works.<\/p>

16\/02\/2021 15:04 (sandra)<\/b>bull nose on stairs needs to be replaced <\/p>

16\/02\/2021 15:05 (sandra)<\/b>cupboard doors need to be removeed takes 2 x men to take off and sand down <\/p>

18\/02\/2021 14:03 (sandra)<\/b>Booked Monday 22nd before 1pm<\/p>

22\/02\/2021 11:41 (alan)<\/b>Help Iain<\/p>

22\/02\/2021 13:36 (sandra)<\/b>stair nosing to be done <\/p>

22\/02\/2021 18:54 (iain)<\/b>Planed down doors. List of works.<\/p>

23\/02\/2021 18:52 (iain)<\/b>List of works.<\/p>

24\/02\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48057","activity_ticket_id":"46753","ticket_reference":"HDT47834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14009 - Replacement Dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/21","activity_end":"2021-02-15 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57436","activity_notes":"Repairaid on 15th after mid day to fit a dishwasher Replacement Dishwasher Neff option ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2021 14:21 (sandra)<\/b>lead time 5 days <\/p>

11\/02\/2021 09:29 (sandra)<\/b>we will be able to do the installation on Monday, 15th of Feb, in the afternoon 12-6pm, please confirm access<\/p>

16\/02\/2021 10:34 (sandra)<\/b>(Ticket Closed)<\/p>

16\/02\/2021 14:29 (iain)<\/b>Dishwasher.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48058","activity_ticket_id":"46854","ticket_reference":"HDT47935","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"low pressure on the boiler ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/21","activity_end":"2021-02-11 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57437","activity_notes":"low pressure on the boiler - tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2021 10:17 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48059","activity_ticket_id":"46840","ticket_reference":"HDT47921","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works -WO #SI-1414-30944","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/02\/21","activity_end":"2021-02-11 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57438","activity_notes":"Before 1pm Monday 22nd to do the door The doors in the hallway are scraping and creating marks in the floor One step on the stair is a bit loose and I reckon if its not tighten now it might get worse There is a crack at the top of the stair. Its always been a small crack but a couple of weeks ago I noticed that its bigger now ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2021 15:02 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 10:23 (sandra)<\/b>waiting on access <\/p>

16\/02\/2021 06:44 (michaelk)<\/b>Attended site to investigate boiler pressure. Inspected all exposed areas including both manifolds, but no signs of leakage could be found. A return visit is required to introduce a system sealer and replacement thermostat. 2 hrs labour 95.<\/p>

16\/02\/2021 15:02 (iain)<\/b>List of works.<\/p>

16\/02\/2021 15:04 (sandra)<\/b>bull nose on stairs needs to be replaced <\/p>

16\/02\/2021 15:05 (sandra)<\/b>cupboard doors need to be removeed takes 2 x men to take off and sand down <\/p>

18\/02\/2021 14:03 (sandra)<\/b>Booked Monday 22nd before 1pm<\/p>

22\/02\/2021 11:41 (alan)<\/b>Help Iain<\/p>

22\/02\/2021 13:36 (sandra)<\/b>stair nosing to be done <\/p>

22\/02\/2021 18:54 (iain)<\/b>Planed down doors. List of works.<\/p>

23\/02\/2021 18:52 (iain)<\/b>List of works.<\/p>

24\/02\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48060","activity_ticket_id":"46855","ticket_reference":"HDT47936","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"manifold ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/21","activity_end":"2021-02-18 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57439","activity_notes":"manifold needs to be looked at Thursday tenant home ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2021 11:11 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 14:10 (sandra)<\/b>thursday 18th <\/p>

03\/03\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48061","activity_ticket_id":"46780","ticket_reference":"HDT47861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak and water termperature ","ticket_address_1":"Flat 2","ticket_address_2":"33 Crannbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57440","activity_notes":"I hope youre well. I have just realised that I might have water damage in my bathroom. I have attached photos of the incident. I guess it comes from the upstairs. Now I were talking about my bathroom, my hot water temperature tap in my shower have never worked properly. I think it's damaged. I cant change the water temperature. ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 09:33 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 07:30 (michaelk)<\/b>Attended to leak in bathroom. Flue seals require changing, have ordered for Wednesday to replace. 2 hrs labour 95.<\/p>

05\/02\/2021 16:46 (sandra)<\/b>quote to replace shower cartridge. Flu seals partially replaced. Returning Monday <\/p>

11\/02\/2021 11:24 (michaelk)<\/b>Attended site removed leaking flue sections in bathroom, and replaced seals. I had difficulty cutting in the access panel where the wall had been built with 5 layers of cement board,ply and lead sheet. Work still to be completed. 6 hrs labour 275.<\/p>

11\/02\/2021 11:27 (michaelk)<\/b>Attended site to complete access panel installation and to change flue seals to the boiler. 8 x flue seals changed in total and 1 x access panel.Labour 4 hrs 185 parts 135 incl vat.<\/p>

11\/02\/2021 14:30 (sandra)<\/b>(Ticket Closed)<\/p>

11\/02\/2021 15:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2021 10:44 (sandra)<\/b>Booked for 23\/2 at 8 am <\/p>

25\/02\/2021 20:01 (dean)<\/b>Done 280.00<\/p>

26\/02\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48062","activity_ticket_id":"46816","ticket_reference":"HDT47897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Tuesday 9th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57441","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Hi Sandra, please book this in for Monday-8th.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2021 11:29 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 13:01 (alan)<\/b>End of tenancy listReplace window stay to window in main room due to window blown about in wind<\/p>

09\/02\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2021 13:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 10:21 (sandra)<\/b>window stay completed <\/p>

16\/03\/2021 10:34 (sandra)<\/b>no electricity in this flat. Lilian is aware. needs money on the card <\/p>

22\/03\/2021 13:00 (alan)<\/b>Replace extractor fan in kitchen<\/p>

31\/03\/2021 18:28 (dean)<\/b>Done 360.00<\/p>

01\/04\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48063","activity_ticket_id":"46816","ticket_reference":"HDT47897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Tuesday 9th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57442","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Hi Sandra, please book this in for Monday-8th.","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2021 11:29 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 13:01 (alan)<\/b>End of tenancy listReplace window stay to window in main room due to window blown about in wind<\/p>

09\/02\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2021 13:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 10:21 (sandra)<\/b>window stay completed <\/p>

16\/03\/2021 10:34 (sandra)<\/b>no electricity in this flat. Lilian is aware. needs money on the card <\/p>

22\/03\/2021 13:00 (alan)<\/b>Replace extractor fan in kitchen<\/p>

31\/03\/2021 18:28 (dean)<\/b>Done 360.00<\/p>

01\/04\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48064","activity_ticket_id":"46672","ticket_reference":"HDT47753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13987 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57443","activity_notes":"Alan,Once the 3 roller blinds come in to the office next week, could you install.- Kitchen vinyl flooring- Toilet flush handle - Realign door close to frame \/ replace door handle - Roller blinds to living room- Smoke detector in hallway- Heat detector in kitchen\/living room area VP18154-19","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2021 16:17 (travis)<\/b>List of works.<\/p>

18\/01\/2021 10:31 (travis)<\/b>List of works,Awaiting flooring lino to complete.<\/p>

20\/01\/2021 15:41 (alan)<\/b>List of works <\/p>

22\/01\/2021 12:52 (travis)<\/b>List of works,inc flooring.<\/p>

22\/01\/2021 13:06 (michael)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 14:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 14:32 (sandra)<\/b>blinds on order B37656770WB3 ROLLER BLINDS <\/p>

15\/02\/2021 14:48 (iain)<\/b>Fit 3 new blinds. Removing and disposing of old.<\/p>

16\/02\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48065","activity_ticket_id":"46299","ticket_reference":"HDT47380","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13866 - Shower works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57444","activity_notes":"Shower works Tatiana 07802204242 @Tatiana Zelonka Tatiana B ZelonkaOffice Tel: +44 (0) 20 7794 3974 Tatiana 07802204242","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2021 10:12 (michael)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48066","activity_ticket_id":"46712","ticket_reference":"HDT47793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13964 - Shower tray replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57445","activity_notes":"Shower tray replacement vp18528-24","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2021 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48067","activity_ticket_id":"46762","ticket_reference":"HDT47843","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13698 - 52 Shaftesbury Avenue ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57446","activity_notes":"To remove existing and supply and fit 1No new integral door closer with a polished brass arm to above,commission, test and leave in full working order on completion.SPEAK TO MICHAEL IF THERE ARE ANY ISSUES VP19303-16","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2021 14:52 (iain)<\/b>New integrated door closer.<\/p>

15\/02\/2021 14:52 (iain)<\/b>Have identified closer required for office to order.<\/p>

22\/02\/2021 15:24 (sandra)<\/b>on order with 20\/20<\/p>

16\/03\/2021 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48068","activity_ticket_id":"46808","ticket_reference":"HDT47889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14027 - inspection of sub flooring under shower ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57447","activity_notes":"inspection of sub flooring under shower ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48069","activity_ticket_id":"46616","ticket_reference":"HDT47697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks 04\/02\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/02\/21","activity_end":"2021-02-11 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57448","activity_notes":": Please attend site to Flat 3 in order to carry out the ITC's here on 1\/02\/2021","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 10:17 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 10:29 (alan)<\/b>Pre-tenancy list <\/p>

17\/02\/2021 15:18 (alan)<\/b>List of works Quote for down lighters and switches <\/p>

25\/02\/2021 20:02 (dean)<\/b>Done 360.00<\/p>

08\/03\/2021 14:41 (sandra)<\/b>freezer drawer on order 11th - 14th march <\/p>

15\/03\/2021 12:01 (travis)<\/b>Replaced x1 freezer plastic drawer.<\/p>

23\/03\/2021 06:32 (michaelk)<\/b>Attended site to investigate shower rail slider. Ordered replacement to be fitted before 26th.<\/p>

30\/03\/2021 07:00 (michaelk)<\/b>Attended site to replace shower rail to ensuite bathroom. 2hrs labour plus parts 167.<\/p>

14\/04\/2021 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48070","activity_ticket_id":"46856","ticket_reference":"HDT47937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 22nd February (PO - VP20685-21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.4","cs_id":"685","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"685","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/21","activity_end":"2021-02-22 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57449","activity_notes":"Gas and PAT test - 22 February ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 11:59 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 12:37 (roy)<\/b>Pat and smoke test<\/p>

23\/02\/2021 21:30 (michaelk)<\/b>Completed cert.<\/p>

24\/02\/2021 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48071","activity_ticket_id":"46856","ticket_reference":"HDT47937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 22nd February (PO - VP20685-21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.4","cs_id":"685","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"685","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/21","activity_end":"2021-02-22 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57450","activity_notes":"Gas and PAT test - 22 February ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 11:59 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 12:37 (roy)<\/b>Pat and smoke test<\/p>

23\/02\/2021 21:30 (michaelk)<\/b>Completed cert.<\/p>

24\/02\/2021 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48072","activity_ticket_id":"46857","ticket_reference":"HDT47938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 22nd February (PO - VP20688-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"549","cs_address_2":"16a Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"549","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/21","activity_end":"2021-02-22 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57451","activity_notes":"Gas and PAT - 22nd february ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 12:01 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 13:44 (roy)<\/b>Pat and smoke test<\/p>

23\/02\/2021 21:30 (michaelk)<\/b>Completed cert. <\/p>

24\/02\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48073","activity_ticket_id":"46857","ticket_reference":"HDT47938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 22nd February (PO - VP20688-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"549","cs_address_2":"16a Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"549","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/21","activity_end":"2021-02-22 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57452","activity_notes":"Gas and PAT ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 12:01 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 13:44 (roy)<\/b>Pat and smoke test<\/p>

23\/02\/2021 21:30 (michaelk)<\/b>Completed cert. <\/p>

24\/02\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48074","activity_ticket_id":"46858","ticket_reference":"HDT47939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 22nd February (PO - VP20698-25)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/21","activity_end":"2021-02-22 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57453","activity_notes":"Gas and PAT - 22nd February ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 12:03 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 12:38 (roy)<\/b>Pat and smoke test<\/p>

23\/02\/2021 21:31 (michaelk)<\/b>Completed cert. <\/p>

24\/02\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48075","activity_ticket_id":"46858","ticket_reference":"HDT47939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 22nd February (PO - VP20698-25)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/21","activity_end":"2021-02-22 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57454","activity_notes":"Gas and PAT - 22nd February ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 12:03 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 12:38 (roy)<\/b>Pat and smoke test<\/p>

23\/02\/2021 21:31 (michaelk)<\/b>Completed cert. <\/p>

24\/02\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48076","activity_ticket_id":"46859","ticket_reference":"HDT47940","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 22nd February (PO - VP20699-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, Exeter Mansions ","cs_id":"189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"189","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/21","activity_end":"2021-02-22 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57455","activity_notes":"Gas and PAT - 22 February ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 12:05 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 13:45 (roy)<\/b>Pat and smoke test<\/p>

23\/02\/2021 21:31 (michaelk)<\/b>Completed cert. <\/p>

24\/02\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48077","activity_ticket_id":"46859","ticket_reference":"HDT47940","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 22nd February (PO - VP20699-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, Exeter Mansions ","cs_id":"189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"189","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/21","activity_end":"2021-02-22 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57456","activity_notes":"Gas and PAT - 22 February ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 12:05 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 13:45 (roy)<\/b>Pat and smoke test<\/p>

23\/02\/2021 21:31 (michaelk)<\/b>Completed cert. <\/p>

24\/02\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48078","activity_ticket_id":"46860","ticket_reference":"HDT47941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 23rd February 1 (PO - VP20700-09","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"319","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"319","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57457","activity_notes":"Gas and PAT - 23 Feb","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 13:19 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 14:43 (roy)<\/b>No access as tenant on conference call......all day. Requested we return Wednesday morning<\/p>

24\/02\/2021 12:09 (roy)<\/b>Pat and smoke test CO2 alarm sensor out of date. Removed and replaced<\/p>

24\/02\/2021 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48079","activity_ticket_id":"46860","ticket_reference":"HDT47941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 23rd February 1 (PO - VP20700-09","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"319","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"319","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57458","activity_notes":"Gas and PAT - 23 Feb","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2021 13:19 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 14:43 (roy)<\/b>No access as tenant on conference call......all day. Requested we return Wednesday morning<\/p>

24\/02\/2021 12:09 (roy)<\/b>Pat and smoke test CO2 alarm sensor out of date. Removed and replaced<\/p>

24\/02\/2021 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48080","activity_ticket_id":"46861","ticket_reference":"HDT47942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 23rd February (PO - VP20701-10)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57459","activity_notes":"Gas and PAT - 23 Feb","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 13:22 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 14:40 (roy)<\/b>Pat and smoke test.Needs new CO2 alarm. Sensor out of date.Return Friday <\/p>

23\/02\/2021 21:27 (michaelk)<\/b>Completed cert<\/p>

25\/02\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48081","activity_ticket_id":"46861","ticket_reference":"HDT47942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 23rd February (PO - VP20701-10)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57460","activity_notes":"Gas and PAT - 23 Feb","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 13:22 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 14:40 (roy)<\/b>Pat and smoke test.Needs new CO2 alarm. Sensor out of date.Return Friday <\/p>

23\/02\/2021 21:27 (michaelk)<\/b>Completed cert<\/p>

25\/02\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48082","activity_ticket_id":"46862","ticket_reference":"HDT47943","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 23rd February (PO - VP20702-11","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57461","activity_notes":"Gas and PAT - 23 feb","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 13:23 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 14:41 (roy)<\/b>Pat and smoke test.Need to replace CO2 alarm as sensor out of date.Ordered from Ryness. Return Friday <\/p>

23\/02\/2021 21:28 (michaelk)<\/b>Completed cert<\/p>

25\/02\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48083","activity_ticket_id":"46862","ticket_reference":"HDT47943","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 23rd February (PO - VP20702-11","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57462","activity_notes":"Gas and PAT - 23 feb","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 13:23 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 14:41 (roy)<\/b>Pat and smoke test.Need to replace CO2 alarm as sensor out of date.Ordered from Ryness. Return Friday <\/p>

23\/02\/2021 21:28 (michaelk)<\/b>Completed cert<\/p>

25\/02\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48084","activity_ticket_id":"46863","ticket_reference":"HDT47944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 23 rd February PO - VP20703-12)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57463","activity_notes":"23 Feb Gas and PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 13:25 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 12:12 (sandra)<\/b>new CO2 alarm on order <\/p>

23\/02\/2021 14:44 (roy)<\/b>Pat and smoke test.CO2 alarm out of date.Ordered from Ryness as none in stock.Return friday<\/p>

23\/02\/2021 14:44 (roy)<\/b>Pat and smoke test.CO2 alarm out of date.Ordered from Ryness as none in stock.Return friday<\/p>

23\/02\/2021 14:44 (roy)<\/b>Pat and smoke test.CO2 alarm out of date.Ordered from Ryness as none in stock.Return friday<\/p>

23\/02\/2021 14:44 (roy)<\/b>Pat and smoke test.CO2 alarm out of date.Ordered from Ryness as none in stock.Return friday<\/p>

23\/02\/2021 21:28 (michaelk)<\/b>Completed cert.<\/p>

25\/02\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48085","activity_ticket_id":"46863","ticket_reference":"HDT47944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 23 rd February PO - VP20703-12)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57464","activity_notes":"23 Feb Gas and PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 13:25 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 12:12 (sandra)<\/b>new CO2 alarm on order <\/p>

23\/02\/2021 14:44 (roy)<\/b>Pat and smoke test.CO2 alarm out of date.Ordered from Ryness as none in stock.Return friday<\/p>

23\/02\/2021 14:44 (roy)<\/b>Pat and smoke test.CO2 alarm out of date.Ordered from Ryness as none in stock.Return friday<\/p>

23\/02\/2021 14:44 (roy)<\/b>Pat and smoke test.CO2 alarm out of date.Ordered from Ryness as none in stock.Return friday<\/p>

23\/02\/2021 14:44 (roy)<\/b>Pat and smoke test.CO2 alarm out of date.Ordered from Ryness as none in stock.Return friday<\/p>

23\/02\/2021 21:28 (michaelk)<\/b>Completed cert.<\/p>

25\/02\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48086","activity_ticket_id":"46864","ticket_reference":"HDT47945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March - VP20745-18","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/21","activity_end":"2021-03-02 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57465","activity_notes":"Gas and PAT - 2nd March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 13:59 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:39 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48087","activity_ticket_id":"46864","ticket_reference":"HDT47945","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March - VP20745-18","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/21","activity_end":"2021-03-02 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57466","activity_notes":"Gas and PAT - 2nd March ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2021 13:59 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:39 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48088","activity_ticket_id":"46865","ticket_reference":"HDT47946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March vP20751-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"686","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"686","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/21","activity_end":"2021-03-02 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57467","activity_notes":"Gas and PAT - 2nd March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:01 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:39 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48089","activity_ticket_id":"46865","ticket_reference":"HDT47946","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March vP20751-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"686","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"686","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/21","activity_end":"2021-03-02 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57468","activity_notes":"Gas and PAT - 2nd March ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2021 14:01 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:39 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48090","activity_ticket_id":"46866","ticket_reference":"HDT47947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 3rd MarchVP20752-16","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57469","activity_notes":"Gas and PAT - 3rd March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:08 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:55 (roy)<\/b>Pat and smoke test<\/p>

04\/03\/2021 19:50 (michaelk)<\/b>Complete.<\/p>

05\/03\/2021 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48091","activity_ticket_id":"46866","ticket_reference":"HDT47947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 3rd MarchVP20752-16","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57470","activity_notes":"Gas and PAT - 3rd March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:08 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:55 (roy)<\/b>Pat and smoke test<\/p>

04\/03\/2021 19:50 (michaelk)<\/b>Complete.<\/p>

05\/03\/2021 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48092","activity_ticket_id":"46867","ticket_reference":"HDT47948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 3rd March VP20757-21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57471","activity_notes":"Gas and PAT -3rd March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:10 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:55 (roy)<\/b>Pat and smoke test<\/p>

04\/03\/2021 19:50 (michaelk)<\/b>Complete.<\/p>

05\/03\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48093","activity_ticket_id":"46867","ticket_reference":"HDT47948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 3rd March VP20757-21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57472","activity_notes":"Gas and PAT -3rd March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:10 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:55 (roy)<\/b>Pat and smoke test<\/p>

04\/03\/2021 19:50 (michaelk)<\/b>Complete.<\/p>

05\/03\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48094","activity_ticket_id":"46868","ticket_reference":"HDT47949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March VP20872-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"687","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"687","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57473","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:13 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:39 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:35 (michaelk)<\/b>Completed cert.<\/p>

10\/03\/2021 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48095","activity_ticket_id":"46868","ticket_reference":"HDT47949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March VP20872-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"687","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"687","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57474","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:13 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:39 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:35 (michaelk)<\/b>Completed cert.<\/p>

10\/03\/2021 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48096","activity_ticket_id":"46869","ticket_reference":"HDT47950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 9th March VP20873-20","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"688","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"688","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57475","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:15 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 11:46 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:36 (michaelk)<\/b>Completed cert. <\/p>

10\/03\/2021 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48097","activity_ticket_id":"46869","ticket_reference":"HDT47950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 9th March VP20873-20","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"688","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"688","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57476","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:15 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 11:46 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:36 (michaelk)<\/b>Completed cert. <\/p>

10\/03\/2021 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48098","activity_ticket_id":"46870","ticket_reference":"HDT47951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March VP20874-21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57477","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:16 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:40 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:36 (michaelk)<\/b>Completed cert. <\/p>

10\/03\/2021 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48099","activity_ticket_id":"46870","ticket_reference":"HDT47951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March VP20874-21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57478","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:16 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:40 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:36 (michaelk)<\/b>Completed cert. <\/p>

10\/03\/2021 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48100","activity_ticket_id":"46871","ticket_reference":"HDT47952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March VP20875-22","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"241","cs_address_2":"5 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"241","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57479","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:18 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:41 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:36 (michaelk)<\/b>Completed cert. <\/p>

10\/03\/2021 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48101","activity_ticket_id":"46871","ticket_reference":"HDT47952","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March VP20875-22","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"241","cs_address_2":"5 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"241","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57480","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:18 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:41 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:36 (michaelk)<\/b>Completed cert. <\/p>

10\/03\/2021 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48102","activity_ticket_id":"46872","ticket_reference":"HDT47953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March VP20876-23","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"690","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"690","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57481","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:20 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:41 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:37 (michaelk)<\/b>Completed cert. <\/p>

10\/03\/2021 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48103","activity_ticket_id":"46872","ticket_reference":"HDT47953","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March VP20876-23","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"690","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"690","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57482","activity_notes":"Gas and PAT Test - 9th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:20 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:41 (roy)<\/b>Pat and smoke test<\/p>

09\/03\/2021 20:37 (michaelk)<\/b>Completed cert. <\/p>

10\/03\/2021 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48104","activity_ticket_id":"46873","ticket_reference":"HDT47954","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blade Signage","ticket_address_1":"8 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N","cs_address_1":"Unit 8","cs_id":"272","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"272","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57483","activity_notes":"Blade Signage Further to my conversation with Alan regarding the 02 blade signage issue, a WO has been raised.WO :#SI-1273-31169","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:34 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 14:42 (alan)<\/b>Repair faulty connections into numberplate signs Newport Court side of building<\/p>

11\/02\/2021 14:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48105","activity_ticket_id":"46874","ticket_reference":"HDT47955","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14040 - Emergency Light Test","ticket_address_1":"19 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19 Slingsby Place ","cs_id":"677","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"677","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57484","activity_notes":"Emergency Light Test","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 07:07 (alan)<\/b>Emergency light test <\/p>

29\/03\/2021 10:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48106","activity_ticket_id":"46875","ticket_reference":"HDT47956","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14039 - Emergency Light Test","ticket_address_1":"21 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Slingsby Place ","cs_id":"676","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"676","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57485","activity_notes":"Emergency Light Test","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2021 12:25 (alan)<\/b>Quoted works <\/p>

26\/02\/2021 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48107","activity_ticket_id":"46876","ticket_reference":"HDT47957","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14038 - Emergency Light Test","ticket_address_1":"23 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Slingsby Place ","cs_id":"675","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"675","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57486","activity_notes":"Emergency Light Test","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 14:18 (sandra)<\/b>booked for 27th April <\/p>

04\/05\/2021 07:12 (alan)<\/b>Quoted works <\/p>

04\/05\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48108","activity_ticket_id":"46877","ticket_reference":"HDT47958","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14037 - Emergency Light Test","ticket_address_1":"9 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Slingsby Place ","cs_id":"674","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"674","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57487","activity_notes":"Emergency Light Test","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2021 12:26 (alan)<\/b>Quoted works <\/p>

26\/02\/2021 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48109","activity_ticket_id":"46878","ticket_reference":"HDT47959","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14036 - Emergency Light Test","ticket_address_1":"6 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Slingsby Place ","cs_id":"673","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"673","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57488","activity_notes":"Emergency Light Test","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 06:55 (alan)<\/b>Emergency light test as per quote<\/p>

24\/02\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48110","activity_ticket_id":"46879","ticket_reference":"HDT47960","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14035 - Emergency Light Test","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Slingsby Place ","cs_id":"672","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"672","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57489","activity_notes":"Emergency Light Test","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 06:56 (alan)<\/b>Emergency light test as per quote <\/p>

24\/02\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48111","activity_ticket_id":"46880","ticket_reference":"HDT47961","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14034 - Emergency Light Test","ticket_address_1":"138 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"138 Long Acre ","cs_id":"671","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"671","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57490","activity_notes":"Emergency Light Test","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 06:57 (alan)<\/b>Carry out emergency light test as per quote<\/p>

24\/02\/2021 12:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48112","activity_ticket_id":"46881","ticket_reference":"HDT47962","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14033 - Emergency Light Test","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Mercer Street ","cs_id":"670","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"670","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57491","activity_notes":"Emergency Light Test ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2021 06:56 (alan)<\/b>Quoted works <\/p>

01\/03\/2021 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48113","activity_ticket_id":"46882","ticket_reference":"HDT47963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"common parts lights ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57492","activity_notes":"lower level wall lights on staircase not working ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2021 14:52 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 14:57 (alan)<\/b>Fault found to be driver unit, replacement on order and during next week<\/p>

11\/02\/2021 14:57 (alan)<\/b>Fault found to be driver unit, replacement on order and during next week<\/p>

11\/02\/2021 15:15 (sandra)<\/b>Fault found to be driver unit, replacement on order and during next week<\/p>

17\/02\/2021 15:16 (alan)<\/b>Replace ballast and em light module <\/p>

18\/02\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48114","activity_ticket_id":"46780","ticket_reference":"HDT47861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak and water termperature ","ticket_address_1":"Flat 2","ticket_address_2":"33 Crannbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/02\/21","activity_end":"2021-02-11 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57493","activity_notes":"works have been completed but some boxing in and redecs needed. can you do both. i need to get access. let me know when ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 09:33 (System)<\/b>Ticket Created<\/p>

02\/02\/2021 07:30 (michaelk)<\/b>Attended to leak in bathroom. Flue seals require changing, have ordered for Wednesday to replace. 2 hrs labour 95.<\/p>

05\/02\/2021 16:46 (sandra)<\/b>quote to replace shower cartridge. Flu seals partially replaced. Returning Monday <\/p>

11\/02\/2021 11:24 (michaelk)<\/b>Attended site removed leaking flue sections in bathroom, and replaced seals. I had difficulty cutting in the access panel where the wall had been built with 5 layers of cement board,ply and lead sheet. Work still to be completed. 6 hrs labour 275.<\/p>

11\/02\/2021 11:27 (michaelk)<\/b>Attended site to complete access panel installation and to change flue seals to the boiler. 8 x flue seals changed in total and 1 x access panel.Labour 4 hrs 185 parts 135 incl vat.<\/p>

11\/02\/2021 14:30 (sandra)<\/b>(Ticket Closed)<\/p>

11\/02\/2021 15:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2021 10:44 (sandra)<\/b>Booked for 23\/2 at 8 am <\/p>

25\/02\/2021 20:01 (dean)<\/b>Done 280.00<\/p>

26\/02\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48115","activity_ticket_id":"46883","ticket_reference":"HDT47964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating and boiler issues ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/21","activity_end":"2021-02-12 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57494","activity_notes":"heating and boiler issues 28 Lisle StreetPlease attend site to investigate and resolve, flat 4.3 boiler is displaying error code LOPR and flashing.Deborah Bailey07966960410 ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 09:13 (System)<\/b>Ticket Created<\/p>

12\/02\/2021 09:13 (sandra)<\/b>tried calling - no answer <\/p>

16\/02\/2021 06:41 (michaelk)<\/b>Attended site and found boiler on low pressure, re-pressurised. Removed washing machine and found a leak on the condense pipe, which was cut out and replaced. Looked at both underfloor controllers and towel rails as tenant requested. A quote will follow as one controller is faulty, also mains pressure is very low, so I will quote for a pump.3 hrs labour 140. Parts 17.40. <\/p>

16\/02\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48116","activity_ticket_id":"46884","ticket_reference":"HDT47965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT testing - 15 March ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/21","activity_end":"2021-03-15 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57495","activity_notes":"Gas and PAT testing - 15 March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 09:40 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 15:23 (roy)<\/b>Pat and smoke test<\/p>

16\/03\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48117","activity_ticket_id":"46884","ticket_reference":"HDT47965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT testing - 15 March ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/21","activity_end":"2021-03-15 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57496","activity_notes":"Gas and PAT testing - 15 March ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 09:40 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 15:23 (roy)<\/b>Pat and smoke test<\/p>

16\/03\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48118","activity_ticket_id":"46885","ticket_reference":"HDT47966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT testing - 15 March ","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"316","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"316","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/21","activity_end":"2021-03-15 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57497","activity_notes":"Gas and PAT testing - 15 March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 09:41 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 15:24 (roy)<\/b>Pat and smoke test<\/p>

16\/03\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48119","activity_ticket_id":"46885","ticket_reference":"HDT47966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT testing - 15 March ","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"316","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"316","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/21","activity_end":"2021-03-15 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57498","activity_notes":"Gas and PAT testing - 15 March ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 09:41 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 15:24 (roy)<\/b>Pat and smoke test<\/p>

16\/03\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48120","activity_ticket_id":"46886","ticket_reference":"HDT47967","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAt only - 15 March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"309","cs_address_2":"32 Goodge Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"309","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/21","activity_end":"2021-03-15 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57499","activity_notes":"Gas and PAT testing - 15 March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 09:43 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 15:25 (roy)<\/b>Pat and smoke test<\/p>

16\/03\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48121","activity_ticket_id":"46886","ticket_reference":"HDT47967","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAt only - 15 March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"309","cs_address_2":"32 Goodge Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"309","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/21","activity_end":"2021-03-15 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57500","activity_notes":"Gas and PAT testing - 15 March ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 09:43 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 15:25 (roy)<\/b>Pat and smoke test<\/p>

16\/03\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48122","activity_ticket_id":"46887","ticket_reference":"HDT47968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing - eye bolt ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/02\/21","activity_end":"2021-02-12 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57501","activity_notes":"Please raise a work order for Reddan to carry out the testing here 11\/03\/2021.","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 09:46 (System)<\/b>Ticket Created<\/p>

12\/03\/2021 12:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48123","activity_ticket_id":"46887","ticket_reference":"HDT47968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"compliance testing - eye bolt ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/21","activity_end":"2021-03-11 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57502","activity_notes":"Please raise a work order for Reddan to carry out the testing here 11\/03\/2021.To accompany engineer ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 09:46 (System)<\/b>Ticket Created<\/p>

12\/03\/2021 12:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48124","activity_ticket_id":"46888","ticket_reference":"HDT47969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March VP20718-18","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"693","cs_address_2":"1A Gerrard Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"693","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/21","activity_end":"2021-03-03 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57503","activity_notes":"Gas and PAT - 2nd March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 11:05 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:40 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48125","activity_ticket_id":"46888","ticket_reference":"HDT47969","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March VP20718-18","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"693","cs_address_2":"1A Gerrard Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"693","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/21","activity_end":"2021-03-03 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57504","activity_notes":"Gas and PAT - 2nd March ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 11:05 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:40 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48126","activity_ticket_id":"46889","ticket_reference":"HDT47970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March VP20747-20","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/21","activity_end":"2021-03-03 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57505","activity_notes":"Gas and PAT - 2nd March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 11:07 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:40 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48127","activity_ticket_id":"46889","ticket_reference":"HDT47970","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March VP20747-20","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/21","activity_end":"2021-03-03 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57506","activity_notes":"Gas and PAT - 2nd March ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 11:07 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:40 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48128","activity_ticket_id":"46890","ticket_reference":"HDT47971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March VP20750-14","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"695","cs_address_2":"1A Gerrard Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"695","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/21","activity_end":"2021-03-03 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57507","activity_notes":"Gas and PAT - 3rd March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 11:08 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:41 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48129","activity_ticket_id":"46890","ticket_reference":"HDT47971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 2nd March VP20750-14","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"695","cs_address_2":"1A Gerrard Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/21","activity_end":"2021-03-03 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57508","activity_notes":"Gas and PAT - 3rd March ","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2021 11:08 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:41 (roy)<\/b>Pat and smoke test<\/p>

03\/03\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48130","activity_ticket_id":"46891","ticket_reference":"HDT47972","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 3rd March VP20753-17","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"696","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"696","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/21","activity_end":"2021-03-03 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57509","activity_notes":"Gas and PAT - 3rd March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 11:10 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:56 (roy)<\/b>Pat and smoke test<\/p>

04\/03\/2021 19:51 (michaelk)<\/b>Completed. <\/p>

05\/03\/2021 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48131","activity_ticket_id":"46891","ticket_reference":"HDT47972","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 3rd March VP20753-17","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"696","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"696","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/21","activity_end":"2021-03-03 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57510","activity_notes":"Gas and PAT - 3rd March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 11:10 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:56 (roy)<\/b>Pat and smoke test<\/p>

04\/03\/2021 19:51 (michaelk)<\/b>Completed. <\/p>

05\/03\/2021 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48132","activity_ticket_id":"46892","ticket_reference":"HDT47973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 3rd March VP20754-18","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"697","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"697","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/21","activity_end":"2021-03-03 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57511","activity_notes":"Gas and PAT - 3rd March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 11:11 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:57 (roy)<\/b>Pat and smoke test<\/p>

04\/03\/2021 19:51 (michaelk)<\/b>Completed. <\/p>

05\/03\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48133","activity_ticket_id":"46892","ticket_reference":"HDT47973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 3rd March VP20754-18","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"697","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"697","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/21","activity_end":"2021-03-03 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57512","activity_notes":"Gas and PAT - 3rd March ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 11:11 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:57 (roy)<\/b>Pat and smoke test<\/p>

04\/03\/2021 19:51 (michaelk)<\/b>Completed. <\/p>

05\/03\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48134","activity_ticket_id":"46781","ticket_reference":"HDT47862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/21","activity_end":"2021-02-16 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57513","activity_notes":"pointing to brickwork Monday morning at 9am ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2021 10:36 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 12:20 (roy)<\/b>Managed to open machine and drain water.Cleared blockage to pump.Tested all ok Light fitting bulb base stuck inside holder. Return with lamp and steps tomorrow morning<\/p>

02\/02\/2021 15:13 (roy)<\/b>Removed and replaced damaged bulb. Patio doors look good, sound good and can not see anything wrong. Seals look good internal and external.There is a hole in the brickwork above the doors but I do not think it is coming from here as judging by photos from tenant water seems to be getting under the doors. R&B required<\/p>

02\/02\/2021 15:56 (sandra)<\/b>emailed Twenttwenty<\/p>

12\/02\/2021 11:19 (sandra)<\/b>specialist sending over quote to replace bottom seal on door and Roy to repair pointing outside above door on brickwork<\/p>

12\/02\/2021 11:19 (sandra)<\/b>asked for access on Tuesday 16th <\/p>

17\/02\/2021 09:38 (sandra)<\/b>access being arranged for Monday 22nd 8am<\/p>

18\/02\/2021 10:40 (sandra)<\/b>specialist examined the door for leaks and quote to follow for replacement bottom seal. <\/p>

22\/02\/2021 13:35 (sandra)<\/b>pointing complete on doors <\/p>

22\/02\/2021 13:35 (sandra)<\/b>(Ticket Closed)<\/p>

22\/02\/2021 18:55 (iain)<\/b>Brickwork.<\/p>

23\/02\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48135","activity_ticket_id":"46893","ticket_reference":"HDT47974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14044 - Replacement toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/21","activity_end":"2021-02-12 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57514","activity_notes":"replacement toilet PO Number : VP20474-17","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 15:42 (michaelk)<\/b>Attended site to complete quoted works. Replaced toilet, re-sealed and left in full working order. Cost 446.67.<\/p>

19\/03\/2021 11:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48136","activity_ticket_id":"46895","ticket_reference":"HDT47976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14046 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/02\/21","activity_end":"2021-02-12 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57515","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48137","activity_ticket_id":"46762","ticket_reference":"HDT47843","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13698 - 52 Shaftesbury Avenue ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/02\/21","activity_end":"2021-02-12 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57516","activity_notes":"New door closer VP19303-16","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2021 14:52 (iain)<\/b>New integrated door closer.<\/p>

15\/02\/2021 14:52 (iain)<\/b>Have identified closer required for office to order.<\/p>

22\/02\/2021 15:24 (sandra)<\/b>on order with 20\/20<\/p>

16\/03\/2021 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48138","activity_ticket_id":"46897","ticket_reference":"HDT47978","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - boiler not working ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/02\/21","activity_end":"2021-02-15 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57517","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2021 09:19 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>

15\/02\/2021 09:43 (roy)<\/b>Supply heaters<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48139","activity_ticket_id":"46898","ticket_reference":"HDT47979","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT47978 Follow-Up -Emergency call out - boiler not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/21","activity_end":"2021-02-15 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57518","activity_notes":"HDT47978 Follow-Up - Emergency call out - boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2021 06:32 (michaelk)<\/b>Supplied and fitted replacement pcb to boiler.2hrs labour 95. Part 254 incl vat.<\/p>

16\/02\/2021 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48140","activity_ticket_id":"46898","ticket_reference":"HDT47979","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT47978 Follow-Up -Emergency call out - boiler not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/21","activity_end":"2021-02-15 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57519","activity_notes":"HDT47978 Follow-Up - Emergency call out - boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2021 06:32 (michaelk)<\/b>Supplied and fitted replacement pcb to boiler.2hrs labour 95. Part 254 incl vat.<\/p>

16\/02\/2021 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48141","activity_ticket_id":"46896","ticket_reference":"HDT47977","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet dripping ","ticket_address_1":"Flat 1","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/21","activity_end":"2021-02-15 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57520","activity_notes":"Just wanted to follow up regarding our toilet that is still dripping down the back of the tank. We have temporarily placed sponges on the floor to soak up the water but have to wipe the floor often as there is quite a bit of water. If you could send someone to have a look soon that would be great. ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2021 09:16 (System)<\/b>Ticket Created<\/p>

16\/02\/2021 06:34 (michaelk)<\/b>Attended site, removed toilet and found pan connector leaking. Replaced pan connector and re-fitted toilet leaving fully operational. 3 hrs labour 140. Parts 38 incl vat.<\/p>

16\/02\/2021 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48142","activity_ticket_id":"46894","ticket_reference":"HDT47975","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Missing handle ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/21","activity_end":"2021-02-15 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57521","activity_notes":"Please raise wo for Reddan to replace missing door handle on utility door at 4 MS","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2021 14:06 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 14:47 (iain)<\/b>Fit new door handle.<\/p>

16\/02\/2021 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48143","activity_ticket_id":"46672","ticket_reference":"HDT47753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13987 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/21","activity_end":"2021-02-15 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57522","activity_notes":"- Roller blinds to living roomVP18154-19","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2021 16:17 (travis)<\/b>List of works.<\/p>

18\/01\/2021 10:31 (travis)<\/b>List of works,Awaiting flooring lino to complete.<\/p>

20\/01\/2021 15:41 (alan)<\/b>List of works <\/p>

22\/01\/2021 12:52 (travis)<\/b>List of works,inc flooring.<\/p>

22\/01\/2021 13:06 (michael)<\/b>(Ticket Closed)<\/p>

28\/01\/2021 14:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2021 14:32 (sandra)<\/b>blinds on order B37656770WB3 ROLLER BLINDS <\/p>

15\/02\/2021 14:48 (iain)<\/b>Fit 3 new blinds. Removing and disposing of old.<\/p>

16\/02\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48144","activity_ticket_id":"46902","ticket_reference":"HDT47983","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14045 - redecoration works ","ticket_address_1":"Flat F","ticket_address_2":"31 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat F","cs_id":"692","cs_address_2":"31 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"692","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/02\/21","activity_end":"2021-02-15 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57523","activity_notes":"redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2021 14:10 (dean)<\/b>Sandra can you see if you can book this one for tomorrow morning , I will just do the cupboard area if the other bit aint dry yet <\/p>

26\/05\/2021 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48145","activity_ticket_id":"46901","ticket_reference":"HDT47982","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dripping inside toilet ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/21","activity_end":"2021-02-15 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57524","activity_notes":"Tuesday morning. tenant home for access #SI-1512-31346Issue Details: Please attend site to Flat 2.3 to investigate the hallway bathroom\/toilet. There is a dripping inside the toilet and a strange noise coming from the area, seems like it may be behind the bathroom wall.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2021 11:00 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 11:03 (sandra)<\/b>waiting access <\/p>

18\/02\/2021 06:47 (michaelk)<\/b>Attended site and removed debris from cistern which jammed syphon.<\/p>

18\/02\/2021 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48146","activity_ticket_id":"46900","ticket_reference":"HDT47981","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"unable to turn living room light off ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/21","activity_end":"2021-02-15 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57525","activity_notes":"Please attend site to Flat 2.3 as the tenant is unable to turn their living room lights off using the switch","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2021 10:56 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 11:03 (sandra)<\/b>waiting access <\/p>

17\/02\/2021 15:22 (alan)<\/b>Replace faulty dimmer module to lights in main room<\/p>

18\/02\/2021 10:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48147","activity_ticket_id":"46899","ticket_reference":"HDT47980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/02\/21","activity_end":"2021-02-23 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57526","activity_notes":"Tuesday after mid day Please raise a work order for Reddan to attend to the below reported issues:- Faulty flat door lock.- Reinstate Kitchen drawer front panel.- Reinstate shower hose","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2021 10:50 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 11:02 (sandra)<\/b>waiting access<\/p>

23\/02\/2021 09:09 (sandra)<\/b>tenant has cancelled until further notice <\/p>

03\/03\/2021 16:22 (michael)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48148","activity_ticket_id":"46474","ticket_reference":"HDT47555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/21","activity_end":"2021-02-15 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57527","activity_notes":"Alan Light fitting in cupboard ground floor.With 2 bulbs. I really can not remember why I removed it and fixed it off siteAccess is after 12.30 today ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2020 13:23 (jane)<\/b>All blinds working now Light fitting faulty, ordering new parts <\/p>

16\/12\/2020 08:41 (roy)<\/b>All blinds working.One blind had to remove and pull cable through.Removed light as had to refix off site. Return when access avaliable <\/p>

16\/12\/2020 08:58 (jane)<\/b>(Ticket Closed)<\/p>

15\/02\/2021 10:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2021 15:23 (alan)<\/b>Repair light in kitchen and put back <\/p>

18\/02\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48149","activity_ticket_id":"46903","ticket_reference":"HDT47984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":": Please attend site to fix the wireless heating control box.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, Goodwins House ","cs_id":"525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"525","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/21","activity_end":"2021-02-15 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57528","activity_notes":": Please attend site to fix the wireless heating control box.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2021 11:40 (System)<\/b>Ticket Created<\/p>

16\/02\/2021 10:01 (sandra)<\/b>access today at 12<\/p>

18\/02\/2021 06:52 (michaelk)<\/b>Attended site to investigate heating issues. Replaced faulty wireless controller, and replaced 2 x herz valve inserts. 4 hrs labour 185. Parts 130.32 incl vat.<\/p>

18\/02\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48150","activity_ticket_id":"46904","ticket_reference":"HDT47985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door self closer","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/21","activity_end":"2021-02-15 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57529","activity_notes":"Please raise a work order for Reddan to attend, the front door is not self closing ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2021 13:21 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 14:49 (iain)<\/b>Ease and adjust street door.<\/p>

15\/02\/2021 14:51 (iain)<\/b>This door is self closing fine. But it has multi point locks and unless the handle is used correctly the locks can stay out causing the door not to close.<\/p>

16\/02\/2021 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48151","activity_ticket_id":"46906","ticket_reference":"HDT47987","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14016 - Automatic Gates ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/02\/21","activity_end":"2021-02-15 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57530","activity_notes":"Works to Automatic Gates","activity_timesheet":null,"ticket_notes_combined":"

18\/02\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48152","activity_ticket_id":"46907","ticket_reference":"HDT47988","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Car park gate ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/02\/21","activity_end":"2021-02-15 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57531","activity_notes":"Can you also arrange for the contractor to take a look at the car park gate as there is also an issue. If this can be attended to ASAP that would be appreciated.","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2021 14:01 (System)<\/b>Ticket Created<\/p>

16\/02\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48153","activity_ticket_id":"46905","ticket_reference":"HDT47986","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14049 - shower works ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/02\/21","activity_end":"2021-02-15 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57532","activity_notes":"shower works ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2021 10:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48154","activity_ticket_id":"46908","ticket_reference":"HDT47989","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14050 - Replacement part to Gas Fire ","ticket_address_1":"Flat 2, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/21","activity_end":"2021-02-15 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57533","activity_notes":"Replacement part to Gas Fire Can you let me know when the part will be in - thank you ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2021 06:51 (michaelk)<\/b>Attended site and changed piezo unit to gas fire. 178.34.<\/p>

23\/03\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48155","activity_ticket_id":"46909","ticket_reference":"HDT47990","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14047 - Replacement of Oil Fuel Gauge","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/21","activity_end":"2021-02-15 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57534","activity_notes":"Replacement Oil Fuel Gauge ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2021 18:10 (michaelk)<\/b>Attended site and replaced oil tank gauge with pneumatic type. Commissioned and left fully operational on 30% full. 340 incl vat.<\/p>

02\/03\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48156","activity_ticket_id":"46910","ticket_reference":"HDT47991","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door closer not working ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/21","activity_end":"2021-02-15 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57535","activity_notes":"Door closer not working","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2021 15:15 (System)<\/b>Ticket Created<\/p>

15\/02\/2021 16:21 (iain)<\/b>Ease and adjust street door.<\/p>

16\/02\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48157","activity_ticket_id":"46911","ticket_reference":"HDT47992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT47915 Follow-Up -heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/21","activity_end":"2021-02-16 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57536","activity_notes":"HDT47915 Follow-Up - heating not working can you close this down please ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2021 10:24 (michaelk)<\/b>Attended site to check heating following callout. Found temperature of system at 80c, tenant possibly felt colder due to minus outdoor temperature. Found an actuator fault with the lower manifold but isn't affecting the temperature. <\/p>

16\/02\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48158","activity_ticket_id":"46912","ticket_reference":"HDT47993","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door has dropped ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/21","activity_end":"2021-02-16 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57537","activity_notes":"main door has dropped and is difficult to open ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2021 11:02 (System)<\/b>Ticket Created<\/p>

16\/02\/2021 15:01 (iain)<\/b>Ease and adjusted door. Planed and made good.<\/p>

16\/02\/2021 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48159","activity_ticket_id":"46913","ticket_reference":"HDT47994","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"problems with electrics ","ticket_address_1":"12-14 Denman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 7HL","cs_address_1":"12-14 Denman Street ","cs_id":"408","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 7HL","ticket_client_site":"408","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/21","activity_end":"2021-02-17 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57538","activity_notes":"As discussed can you arrange for Alan to visit our office tomorrow morning at around 9am please.We have a problem with our electrics on one side of the office, My colleague Rob will be in from 9am to provide access. ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2021 13:09 (System)<\/b>Ticket Created<\/p>

17\/02\/2021 15:14 (alan)<\/b>Replace faulty MCB in fuse board test and leave working <\/p>

18\/02\/2021 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48160","activity_ticket_id":"46914","ticket_reference":"HDT47995","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into Flat 3.2","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"16\/02\/21","activity_end":"2021-02-16 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57539","activity_notes":"Leak into Flat 3.2","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2021 14:24 (System)<\/b>Ticket Created<\/p>

19\/02\/2021 10:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48161","activity_ticket_id":"46914","ticket_reference":"HDT47995","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into Flat 3.2","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/02\/21","activity_end":"2021-02-16 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57540","activity_notes":"Leak into Flat 3.2","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2021 14:24 (System)<\/b>Ticket Created<\/p>

19\/02\/2021 10:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48162","activity_ticket_id":"46915","ticket_reference":"HDT47996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14051 - Replacement heating parts PO Number : VP20707-16","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"701","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"701","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/21","activity_end":"2021-02-16 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57541","activity_notes":"Replacement heating parts ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2021 19:58 (michaelk)<\/b>Attended site to replace heat mat thermostat to ensuite, homeboost pump installed to flat. Quoted work 635 incl vat.<\/p>

05\/03\/2021 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48163","activity_ticket_id":"46916","ticket_reference":"HDT47997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"109","cs_address_2":"1 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SA","ticket_client_site":"109","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/21","activity_end":"2021-02-16 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57542","activity_notes":"The flat is currently empty but the decorator will be there tomorrow. His name is Ian and his number is 07391 049734. If you give him a call you can make sure he is there before you attend.ATTEND THURSDAY My decorator has reported that there is damp in the bathroom and kitchen of my flat which seems to be caused by a leak from the roof. We have a had problems in several areas from the roof over the last few years, despite work to the roof in the last round of major works. Please can you send someone to have a look and to conduct any necessary repairs. Please be aware that access to the roof is padlocked and the access ladder was removed and so anyone attending will need to bring their own ladders. ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2021 15:33 (System)<\/b>Ticket Created<\/p>

17\/02\/2021 09:35 (sandra)<\/b>waiting on access to Flat 1<\/p>

18\/02\/2021 08:53 (roy)<\/b>With Ian to investigate roof leak. Found many problems on roof and temp repair to broken slate.Need access to flat to pin point cause of leak<\/p>

18\/02\/2021 16:51 (sandra)<\/b>(Ticket Closed)<\/p>

22\/02\/2021 15:43 (roy)<\/b>Returned to inspect where kitchen was.But leak in kitchen, bathroom, bedroom and lounge.But leak from lead flashings on parapet wall <\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48164","activity_ticket_id":"46917","ticket_reference":"HDT47998","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Alarm needs to be disconnected ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/21","activity_end":"2021-02-17 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57543","activity_notes":"Keys can be picked up this afternoon and 3rd floor is openI would be grateful if you would accept this e-mail as instructions for one of your engineers to attend at 40 Great Portland Street to disconnect the security alarm from the power supply in the premises. I believe the third floor itself is open but will check with colleagues. A key to the main entrance door will need to be collected from our office at 1 Margaret Street. Please let me know when your engineer wishes to attend so that I can make sure that keys are available. ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2021 09:08 (System)<\/b>Ticket Created<\/p>

17\/02\/2021 15:15 (alan)<\/b>Disconnect mains and batteries to alarm on 3rd floor<\/p>

18\/02\/2021 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48165","activity_ticket_id":"46918","ticket_reference":"HDT47999","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty light fitting : VP20741-14","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/21","activity_end":"2021-02-17 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57544","activity_notes":"Faulty light fitting keys as tenant is away","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2021 09:21 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 06:09 (alan)<\/b>Replace 2 faulty down lighters in flat as needed <\/p>

22\/02\/2021 06:14 (alan)<\/b>Look at lights not working in flat found two down lighters to be faulty Order replacements <\/p>

22\/02\/2021 13:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48166","activity_ticket_id":"46919","ticket_reference":"HDT48000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - VP20741-14","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/21","activity_end":"2021-02-23 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57545","activity_notes":"Gas and PAT test ASAP WITH KEYS ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2021 09:29 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 09:03 (roy)<\/b>Pat and smoke test<\/p>

01\/03\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48167","activity_ticket_id":"46919","ticket_reference":"HDT48000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - VP20741-14","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/21","activity_end":"2021-02-23 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57546","activity_notes":"Gas and PAT test ASAP WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2021 09:29 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 09:03 (roy)<\/b>Pat and smoke test<\/p>

01\/03\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48168","activity_ticket_id":"46920","ticket_reference":"HDT48001","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"MDR\/SW\/13994 - NICEic - 5 year electrical complliance test ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street","cs_id":"624","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"624","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/21","activity_end":"2021-02-17 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57547","activity_notes":"5 Year Electrical compliance test ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2021 08:22 (alan)<\/b>Quoted works <\/p>

01\/03\/2021 14:19 (alan)<\/b>Quoted works <\/p>

02\/03\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48169","activity_ticket_id":"46472","ticket_reference":"HDT47553","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Shop Unit, 14 GS to make safe \/ box in wall\/tile damage in their wc ","ticket_address_1":"14 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street","cs_id":"550","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PT","ticket_client_site":"550","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/02\/21","activity_end":"2021-02-17 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57548","activity_notes":" This is the one that would be ideal for George. Alan is aware of the job and can get you access. I will need to give the tenant a bit of notice before attending.Shop Unit, 14 GS to make safe \/ box in wall\/tile damage in their wc ","activity_timesheet":null,"ticket_notes_combined":"

27\/04\/2021 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48170","activity_ticket_id":"46712","ticket_reference":"HDT47793","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13964 - Shower tray replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/02\/21","activity_end":"2021-02-17 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57549","activity_notes":"Need to let arrange with client.Shower tray replacement vp18528-24","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2021 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48171","activity_ticket_id":"46921","ticket_reference":"HDT48002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":": #SI-1456-31630 Aerial\/antenna fallen off","ticket_address_1":"Flat 7, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, Goodwins House ","cs_id":"104","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"104","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/21","activity_end":"2021-02-17 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57550","activity_notes":"Please attend site to Flat 7 as some of the aerial\/antenna above the balcony has fallen off. Please can this be checked to ensure it is safe.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2021 16:20 (System)<\/b>Ticket Created<\/p>

17\/02\/2021 16:52 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2021 08:51 (roy)<\/b>Aerial hanging down but aerial is from property in New Row and not property of MJ<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48172","activity_ticket_id":"46743","ticket_reference":"HDT47824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 22\/02\/2021 - 1\/3\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"299","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"299","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/21","activity_end":"2021-02-22 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57551","activity_notes":"Please raise a work order for reddan to carry out the ITC's here on 22\/02\/2021Sandra, we need these completed by 01\/03\/2021 please.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2021 09:28 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 18:50 (iain)<\/b>ITC's.<\/p>

22\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

23\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

24\/02\/2021 12:53 (alan)<\/b>List of works help Iain with sash window And putting living room door back on <\/p>

24\/02\/2021 18:40 (iain)<\/b>List of works.<\/p>

01\/03\/2021 12:36 (alan)<\/b>Remove old Astroturf from balcony<\/p>

02\/03\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48173","activity_ticket_id":"46743","ticket_reference":"HDT47824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 22\/02\/2021 - 1\/3\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"299","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"299","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/21","activity_end":"2021-02-22 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57552","activity_notes":"Please raise a work order for reddan to carry out the ITC's here on 22\/02\/2021Sandra, we need these completed by 01\/03\/2021 please.","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2021 09:28 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 18:50 (iain)<\/b>ITC's.<\/p>

22\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

23\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

24\/02\/2021 12:53 (alan)<\/b>List of works help Iain with sash window And putting living room door back on <\/p>

24\/02\/2021 18:40 (iain)<\/b>List of works.<\/p>

01\/03\/2021 12:36 (alan)<\/b>Remove old Astroturf from balcony<\/p>

02\/03\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48174","activity_ticket_id":"46840","ticket_reference":"HDT47921","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works -WO #SI-1414-30944","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/21","activity_end":"2021-02-11 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57553","activity_notes":"Before 1pm Monday 22nd to do the door The doors in the hallway are scraping and creating marks in the floor One step on the stair is a bit loose and I reckon if its not tighten now it might get worse There is a crack at the top of the stair. Its always been a small crack but a couple of weeks ago I noticed that its bigger now ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2021 15:02 (System)<\/b>Ticket Created<\/p>

11\/02\/2021 10:23 (sandra)<\/b>waiting on access <\/p>

16\/02\/2021 06:44 (michaelk)<\/b>Attended site to investigate boiler pressure. Inspected all exposed areas including both manifolds, but no signs of leakage could be found. A return visit is required to introduce a system sealer and replacement thermostat. 2 hrs labour 95.<\/p>

16\/02\/2021 15:02 (iain)<\/b>List of works.<\/p>

16\/02\/2021 15:04 (sandra)<\/b>bull nose on stairs needs to be replaced <\/p>

16\/02\/2021 15:05 (sandra)<\/b>cupboard doors need to be removeed takes 2 x men to take off and sand down <\/p>

18\/02\/2021 14:03 (sandra)<\/b>Booked Monday 22nd before 1pm<\/p>

22\/02\/2021 11:41 (alan)<\/b>Help Iain<\/p>

22\/02\/2021 13:36 (sandra)<\/b>stair nosing to be done <\/p>

22\/02\/2021 18:54 (iain)<\/b>Planed down doors. List of works.<\/p>

23\/02\/2021 18:52 (iain)<\/b>List of works.<\/p>

24\/02\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48175","activity_ticket_id":"46922","ticket_reference":"HDT48003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 2 and flat 3 - hummin noise ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/21","activity_end":"2021-02-18 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57554","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: There has been a strange humming, vibrating in flat 2 and flat 3. Not sure where it's coming from. Please investigate.Hi Sandra, Roy is aware and will attend later today.Please collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2021 15:21 (System)<\/b>Ticket Created<\/p>

19\/02\/2021 09:23 (sandra)<\/b>After attending and noticed a few chimney flues from restaurants at the rear but none seem to be on.Apparently this vibrating noise comes and goes all day a and night long.Really need to be in attendance when it is vibrating to try and source the problem62 Shaftsbury there was only one tenant (office) open but I found nothing wrong No access to other floors Restaurant Wardour StI searched the whole building and the only thing I found was in the basement where possibly the motor was switched on. Did turn off the power but judging by the construction there was no power to this unit anyway.I did notice bedding on one floor and asked a worker of they was sleeping on the premises and he confirmed they was.I did ask if they continued working during the night and he said no they shut down at 5 pm Spoke to Alan this morning and he said I should check the emergency light fittings in no 58 rear staircase.I will need to reattend flats 2 and 3 LILLIANOn another note the outlet appears to be blocked.There is a length of lead laying in the gutter which appears to have fallen from somewhere but I can not see from where<\/p>

22\/02\/2021 13:52 (roy)<\/b>No noise present while on site.Tenants said noise comes and goes at all hours day and nightChecked next door (62 shafts) and restaurant in wardour st as requested by Lillian but nothing found. Workmen do sleep on site but insist no work is carried out during the night.Got access onto roof and there are plenty of flues about but no restaurants are open.Need to be in attendance when it is vibrating so we can seek direction it is coming from<\/p>

22\/02\/2021 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48176","activity_ticket_id":"46916","ticket_reference":"HDT47997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"109","cs_address_2":"1 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SA","ticket_client_site":"109","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/21","activity_end":"2021-02-18 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57555","activity_notes":"My decorator has reported that there is damp in the bathroom and kitchen of my flat which seems to be caused by a leak from the roof. We have a had problems in several areas from the roof over the last few years, despite work to the roof in the last round of major works. Please can you send someone to have a look and to conduct any necessary repairs. Please be aware that access to the roof is padlocked and the access ladder was removed and so anyone attending will need to bring their own ladders. ","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2021 15:33 (System)<\/b>Ticket Created<\/p>

17\/02\/2021 09:35 (sandra)<\/b>waiting on access to Flat 1<\/p>

18\/02\/2021 08:53 (roy)<\/b>With Ian to investigate roof leak. Found many problems on roof and temp repair to broken slate.Need access to flat to pin point cause of leak<\/p>

18\/02\/2021 16:51 (sandra)<\/b>(Ticket Closed)<\/p>

22\/02\/2021 15:43 (roy)<\/b>Returned to inspect where kitchen was.But leak in kitchen, bathroom, bedroom and lounge.But leak from lead flashings on parapet wall <\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48177","activity_ticket_id":"46923","ticket_reference":"HDT48004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT testing ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57556","activity_notes":"Please raise a work order for Reddan to attendSandra, the property is currently vacant","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 09:24 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 16:11 (roy)<\/b>Pat test<\/p>

02\/03\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48178","activity_ticket_id":"46924","ticket_reference":"HDT48005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 3, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"485","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"485","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57557","activity_notes":"Please raise a work order for Reddan to attend here. Sandra, this one is currently Vacant","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 09:33 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 13:46 (roy)<\/b>Pat test<\/p>

22\/02\/2021 13:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48179","activity_ticket_id":"46925","ticket_reference":"HDT48006","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"power fault all floors ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/21","activity_end":"2021-02-19 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57558","activity_notes":"power fault all floors ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 09:51 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 06:08 (alan)<\/b>Investigate power fault to all floor Fault found to be redundant AI system discontented and left all power working <\/p>

22\/02\/2021 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48180","activity_ticket_id":"46926","ticket_reference":"HDT48007","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/21","activity_end":"2021-02-19 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57559","activity_notes":"3rd Floor: 1 Lights Out - Old Brewers Yard Side 1 Spot Light Out - Disabled Toilet 1 Spot Light Out - Men's Toilet 2nd Floor: 1 Spot Light Out and Loose Door Handle - Men's Toilet 2 Lights Out - Langley Street Side 1st Floor: 2 Lights Out - Old Brewers Yard Side Ground Floor: 1 Spot Light Out - Langley Street Side","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 09:52 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 06:16 (alan)<\/b>Replace various blown lamps around office and supply quote to replace faulty ballets on various fittings <\/p>

05\/03\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48181","activity_ticket_id":"46927","ticket_reference":"HDT48008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear gully and reinstate length of lead ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57560","activity_notes":"Please raise a work order for Reddan to reinstate a length of lead work which is laying in the gulley and to clear gulley.Hi Sandra, arrange a date\/time and I shall request access.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 13:38 (System)<\/b>Ticket Created<\/p>

08\/03\/2021 13:10 (sandra)<\/b>The gulley has been cleared and lead refixed but the hopper is caked up but unable to clear from this point.Did try but it is solidWe may be able to clear it from the rear of the restaurant in Wardour St (being refurbished)But will need assistance and a ladder<\/p>

09\/03\/2021 08:06 (roy)<\/b>Cleared gulley and outlet and replaced lead<\/p>

09\/03\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48182","activity_ticket_id":"46928","ticket_reference":"HDT48009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test ","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57561","activity_notes":"PAT test - vacant property ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 14:57 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 16:44 (roy)<\/b>Pat test<\/p>

02\/03\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48183","activity_ticket_id":"46929","ticket_reference":"HDT48010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 1, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"423","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"423","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57562","activity_notes":"PATPlease raise a work order for Reddan to attend.Sandra, this one is currently empty","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 14:59 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 11:22 (roy)<\/b>Pat test<\/p>

03\/03\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48184","activity_ticket_id":"46930","ticket_reference":"HDT48011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"592","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"592","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57563","activity_notes":"PAT TEST currently vacant ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 15:55 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 11:23 (roy)<\/b>Pat test<\/p>

03\/03\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48185","activity_ticket_id":"46931","ticket_reference":"HDT48012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Testing ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57564","activity_notes":"PAT test currently vacant ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 15:57 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 09:17 (roy)<\/b>Pat test<\/p>

16\/03\/2021 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48186","activity_ticket_id":"46932","ticket_reference":"HDT48013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"299","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"299","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57565","activity_notes":"PAT TEST to be done before 28th currently vacant ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 15:58 (System)<\/b>Ticket Created<\/p>

25\/02\/2021 10:05 (roy)<\/b>Pat test<\/p>

25\/02\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48187","activity_ticket_id":"46933","ticket_reference":"HDT48014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 7, 77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57566","activity_notes":"PAT test vacant property ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 16:01 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 16:09 (roy)<\/b>Pat test<\/p>

02\/03\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48188","activity_ticket_id":"46934","ticket_reference":"HDT48015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57567","activity_notes":"PAT test vacant property ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 16:02 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 16:11 (roy)<\/b>Pat test<\/p>

02\/03\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48189","activity_ticket_id":"46935","ticket_reference":"HDT48016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"703","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"703","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/21","activity_end":"2021-02-19 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57568","activity_notes":"PAT test vacant currently ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2021 16:05 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 16:08 (roy)<\/b>Pat test<\/p>

02\/03\/2021 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48190","activity_ticket_id":"46936","ticket_reference":"HDT48017","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14061 - Manifold valves ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/21","activity_end":"2021-02-19 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57569","activity_notes":"Manifold Valves To isolate supply, remove faulty Manifold valves that are showing signs of leakage, and dispose of safely.Supply and install new, reconnect, test commission and leave working","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2021 21:32 (michaelk)<\/b>Investigated manifold, and ordered replacements. <\/p>

09\/03\/2021 21:02 (michaelk)<\/b>Attended site and drained down heating and manifold. Replaced isolation valves and filled system on completion. Vented and tested operation. 4 hrs labour plus parts. Total 301.67.<\/p>

18\/03\/2021 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48191","activity_ticket_id":"46937","ticket_reference":"HDT48018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3 faulty external lights ","ticket_address_1":"1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/21","activity_end":"2021-02-22 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57570","activity_notes":"Please raise wo for Reddan to attend to 3no failed external lights at 1-3 H&D","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 09:57 (System)<\/b>Ticket Created<\/p>

24\/02\/2021 12:55 (alan)<\/b>Replace blown lamps in 3 outside light fittings <\/p>

24\/02\/2021 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48192","activity_ticket_id":"46940","ticket_reference":"HDT48021","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"new sign and light fitting","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/21","activity_end":"2021-02-22 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57571","activity_notes":"Can you look at both. I will send you pictures Can you arrange to have the attached signed replaced ASAP please?No need for a quote on this. In addition can you get someone to try and replace the plastic sheet on the attached light? Just the side with the paint on?","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 13:07 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 18:51 (iain)<\/b>Signage.<\/p>

04\/03\/2021 15:46 (travis)<\/b>Fitted new plastic film to external light,Awaiting metal signage to complete.<\/p>

11\/03\/2021 13:25 (travis)<\/b>Return and fitted stainless no smoking signage to complete job.<\/p>

12\/03\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48193","activity_ticket_id":"46942","ticket_reference":"HDT48023","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service AHU in the Flat ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/21","activity_end":"2021-02-22 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57572","activity_notes":"Service AHU","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 14:59 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 10:25 (alan)<\/b>Service air handling unit <\/p>

24\/02\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48194","activity_ticket_id":"46941","ticket_reference":"HDT48022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 2 from flat 3","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/21","activity_end":"2021-02-22 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57573","activity_notes":"The leak is back in Flat 2, from Flat 3?tenant is home in Flat 2 and keys for Flat 3Could we please attend to check this?Also - Flat 2 says their oven is not working - won't turn on can you check Both tenants can permit access","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 14:39 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 16:42 (sandra)<\/b>oven working. tenant did not know how to use it <\/p>

23\/02\/2021 11:10 (sandra)<\/b>leak appears to be from under the sink and into the main stack <\/p>

23\/02\/2021 14:46 (roy)<\/b>Not leaking at present.<\/p>

23\/02\/2021 14:46 (roy)<\/b>Not leaking at present.<\/p>

23\/02\/2021 14:47 (roy)<\/b>Not leaking at present.Further test is needed<\/p>

23\/02\/2021 14:51 (roy)<\/b>Found a few problems but need assistance with bath taps. Leaks when shower is used. Need one person above and one below.There is a 4 inch waste pipe in the corner of the kitchen and bath.Signs of leak from this point as well but would need to remove kitchen units to get to it to cut and replace.2nd opinion is required<\/p>

01\/03\/2021 09:14 (roy)<\/b>Retightened taps and revealed around taps.Also found shower door seal was on incorrect. Removed and refitted <\/p>

01\/03\/2021 09:16 (michaelk)<\/b>Attended with roy to tighten bath tap and seal. 1 hour labour 50.<\/p>

01\/03\/2021 10:04 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2021 13:15 (sandra)<\/b>We checked under the bath which looks like it is drying out but Alan looked and managed to get his hand up higher on the pipe and it felt wet\/damp. This pipe goes onto the roof and we now believe the roof could be leaking which does make sense.Tenant called after it had rained.Need to lift up rotting and broken decking to treat and maybe repair roof<\/p>

11\/03\/2021 09:44 (travis)<\/b>Attended both properties , tenant said he did not report a problem about his oven,tested anyway and all working fine.Gained access to number three's roof area and localized leak to either one of pipework coming out of roof,uplifted decking removed old perished sealant around pipes, resealed and painted both areas with bituminous paint and refitted decking.<\/p>

15\/03\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>

23\/03\/2021 12:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/03\/2021 12:45 (sandra)<\/b>leak has returned. Roy to revisit<\/p>

23\/03\/2021 16:11 (roy)<\/b>With Alan and checked and tested bath and kitchen.Pipes all dry.Need to carry out more repairs to roof patio<\/p>

25\/03\/2021 16:37 (roy)<\/b>This IS NOT a roof leak.With Alan and following rain pipe not leaking but can not find source.Alan agrees that we need to expose pipe passing through floor<\/p>

28\/04\/2021 15:05 (roy)<\/b>Visited site with Michael<\/p>

26\/05\/2021 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48195","activity_ticket_id":"46943","ticket_reference":"HDT48024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm beeping very loudly","ticket_address_1":"Flat 3","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"697","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"697","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/21","activity_end":"2021-02-22 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57574","activity_notes":"Fyi: 3, 1 Horse and Dolphin smoke alarm battery is dying so its bleeping very loudlykeys for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 15:04 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 15:58 (alan)<\/b>Replace batteries in all smoke alarms in flat<\/p>

22\/02\/2021 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48196","activity_ticket_id":"46944","ticket_reference":"HDT48025","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main door closer is not working","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/21","activity_end":"2021-02-22 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57575","activity_notes":"Can you please check and adjust the door closer to the main entrance whilst there please?","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 15:05 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48197","activity_ticket_id":"46939","ticket_reference":"HDT48020","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14057 - Redecoration works ","ticket_address_1":"24a Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Wellington Street ","cs_id":"702","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7DD","ticket_client_site":"702","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/02\/21","activity_end":"2021-02-22 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57576","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2021 13:32 (sandra)<\/b>asked to wait until Mapps contact us again <\/p>

16\/03\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48198","activity_ticket_id":"46945","ticket_reference":"HDT48026","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Further works required to flat roof","ticket_address_1":"Flat F","ticket_address_2":"31 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat F","cs_id":"692","cs_address_2":"31 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"692","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/21","activity_end":"2021-02-22 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57577","activity_notes":"Further works required to flat roof","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 15:56 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 16:13 (roy)<\/b>This is a Niger bigger problem.Needs scaffolding as need to carry out works to pointing on external wall <\/p>

02\/03\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>

02\/03\/2021 09:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/03\/2021 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48199","activity_ticket_id":"46946","ticket_reference":"HDT48027","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked sink","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/21","activity_end":"2021-02-23 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57578","activity_notes":"blocked sink","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2021 09:05 (System)<\/b>Ticket Created<\/p>

24\/02\/2021 10:33 (roy)<\/b>Cleared blockage and tested<\/p>

24\/02\/2021 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48200","activity_ticket_id":"46947","ticket_reference":"HDT48028","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 19","ticket_address_2":"Charter House, Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 19","cs_id":"704","cs_address_2":"Charter House, Covent Garden ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/21","activity_end":"2021-02-23 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57579","activity_notes":"5 year fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2021 09:33 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 10:24 (alan)<\/b>Carry out electrical inspection <\/p>

24\/02\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48201","activity_ticket_id":"46743","ticket_reference":"HDT47824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 22\/02\/2021 - 1\/3\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"299","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"299","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/21","activity_end":"2021-02-23 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57580","activity_notes":"Please raise a work order for reddan to carry out the ITC's here on 22\/02\/2021Sandra, we need these completed by 01\/03\/2021 please.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2021 09:28 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 18:50 (iain)<\/b>ITC's.<\/p>

22\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

23\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

24\/02\/2021 12:53 (alan)<\/b>List of works help Iain with sash window And putting living room door back on <\/p>

24\/02\/2021 18:40 (iain)<\/b>List of works.<\/p>

01\/03\/2021 12:36 (alan)<\/b>Remove old Astroturf from balcony<\/p>

02\/03\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48202","activity_ticket_id":"46949","ticket_reference":"HDT48030","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14062 - Install dummy CCTV","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/21","activity_end":"2021-02-23 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57581","activity_notes":"Install dummy CCTV","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 14:12 (alan)<\/b>Quoted works <\/p>

10\/03\/2021 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48203","activity_ticket_id":"46743","ticket_reference":"HDT47824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 22\/02\/2021 - 1\/3\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"299","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"299","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/21","activity_end":"2021-02-23 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57582","activity_notes":"With Iain first thing Wednesday morning Please raise a work order for reddan to carry out the ITC's here on 22\/02\/2021Sandra, we need these completed by 01\/03\/2021 please.","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2021 09:28 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 18:50 (iain)<\/b>ITC's.<\/p>

22\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

23\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

24\/02\/2021 12:53 (alan)<\/b>List of works help Iain with sash window And putting living room door back on <\/p>

24\/02\/2021 18:40 (iain)<\/b>List of works.<\/p>

01\/03\/2021 12:36 (alan)<\/b>Remove old Astroturf from balcony<\/p>

02\/03\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48204","activity_ticket_id":"46948","ticket_reference":"HDT48029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"plug mechanism ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/21","activity_end":"2021-02-23 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57583","activity_notes":"It is the stopper againIt was not replaced last time reddan attended when it got stuck - so it has just got stuck again when they used it againthanks","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2021 12:11 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 21:29 (michaelk)<\/b>Attended site, have ordered new swivel waste and trap.<\/p>

01\/03\/2021 09:45 (michaelk)<\/b>Supplied and fitted replacement basin waste and trap seals. Left fully operational. 2 hours labour 95 plus parts 35 invl vat. Total 130 incl vat.<\/p>

01\/03\/2021 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48205","activity_ticket_id":"46950","ticket_reference":"HDT48031","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good damp patches ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/02\/21","activity_end":"2021-02-23 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57584","activity_notes":"Please raise a work order for Reddan to make good the damp patches on the top floor hereSandra, Dean is aware of this","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2021 16:45 (System)<\/b>Ticket Created<\/p>

25\/02\/2021 20:03 (dean)<\/b>Done 160.00<\/p>

26\/02\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48206","activity_ticket_id":"46951","ticket_reference":"HDT48032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blown lamps ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/21","activity_end":"2021-02-23 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57585","activity_notes":"LED should last 11 years so something not right here?Two are blown, one is dim, one is working perfectly. Of the ones that are blown\/dim, one was replaced in October 2020 and the other in later 2019.","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2021 16:48 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 13:45 (alan)<\/b>Strip down 2 halogen fittings in kitchen and replace 4 faulty lamp holders and 1 faulty transformer Test and leave working <\/p>

03\/03\/2021 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48207","activity_ticket_id":"46952","ticket_reference":"HDT48033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not working ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/21","activity_end":"2021-02-24 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57586","activity_notes":"heating not workingtenant at home ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 09:01 (System)<\/b>Ticket Created<\/p>

24\/02\/2021 10:32 (michaelk)<\/b>Attended callout, found return valve shut and various trv's closed. Opened all and allowed heating to reach normal operating temperature. 1 hr labour 50.<\/p>

24\/02\/2021 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48208","activity_ticket_id":"46954","ticket_reference":"HDT48035","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating","ticket_address_1":"Flat 6, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, Goodwins House ","cs_id":"525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"525","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/21","activity_end":"2021-02-24 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57587","activity_notes":" heating Just searched through our inbox for this and can see it relates to Flat 6. Will update the job.Tenant is Lucy Wood, Mobile: 07835 205951 \/ tolucy@gmail.com.","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 09:23 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 09:39 (michaelk)<\/b>Attended site to replace the rf controller and change 2 x herz valve inserts. 4 hrs labour 185 plus parts 130.80. Total 315.80 incl vat.<\/p>

01\/03\/2021 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48209","activity_ticket_id":"46953","ticket_reference":"HDT48034","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lock and chain ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 Wellington Street ","cs_id":"707","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"707","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/21","activity_end":"2021-02-24 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57588","activity_notes":"Please raise a work order for Reddan to attend tomorrow morning to install a lock and chain to the street door tomorrow morning","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 09:05 (System)<\/b>Ticket Created<\/p>

24\/02\/2021 18:38 (iain)<\/b>Security chain.<\/p>

25\/02\/2021 10:08 (sandra)<\/b>purchased chain but could not fit as frame is too narrow. Client now wants a spy hole.<\/p>

25\/02\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2021 18:33 (iain)<\/b>Door viewer.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48210","activity_ticket_id":"46956","ticket_reference":"HDT48037","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"Testing of Distribution Boards , London, E14","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"One Canada Square ","cs_id":"708","cs_address_2":"Canary Wharf ","cs_town":"London ","cs_postcode":"E14 5AB","ticket_client_site":"708","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/21","activity_end":"2021-03-19 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57589","activity_notes":"Testing of Distribution Boards , London, E14Year Two Year Two 20% of Circuits = 193","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 10:09 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 08:33 (alan)<\/b>Electrical inspection <\/p>

16\/03\/2021 16:04 (alan)<\/b>Electrical inspection <\/p>

18\/03\/2021 07:22 (alan)<\/b>Electrical inspection B2<\/p>

22\/03\/2021 04:40 (alan)<\/b>Electrical inspection <\/p>

22\/03\/2021 04:41 (alan)<\/b>Electrical inspection <\/p>

22\/03\/2021 09:05 (michael)<\/b>(Ticket Closed)<\/p>

21\/04\/2021 21:13 (alan)<\/b>Wright up electrical inspection<\/p>

22\/04\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>

26\/04\/2021 06:23 (alan)<\/b>Write up report <\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48211","activity_ticket_id":"46957","ticket_reference":"HDT48038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Move furniture ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/21","activity_end":"2021-02-26 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57590","activity_notes":" to move the furniture from the two bedrooms into the upstairs lounge of the property, on this Friday 26th? Could they please take photos of the furniture - where it all is - so that we can put it back in the same position once the works are complete ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 11:20 (System)<\/b>Ticket Created<\/p>

26\/02\/2021 13:10 (roy)<\/b>Move furniture from bedrooms to upstairs <\/p>

26\/02\/2021 15:39 (iain)<\/b>Furniture move.<\/p>

26\/02\/2021 15:55 (sandra)<\/b>(Ticket Closed)<\/p>

16\/04\/2021 14:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/04\/2021 13:44 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2021 13:54 (roy)<\/b>Replaced furniture as per original photos. But bathroom stuff we didnt touch and stuff put into bags so not sure where this goes.Painted walls and ceilings where marked<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48212","activity_ticket_id":"46957","ticket_reference":"HDT48038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Move furniture ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/02\/21","activity_end":"2021-02-26 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57591","activity_notes":" to move the furniture from the two bedrooms into the upstairs lounge of the property, on this Friday 26th? Could they please take photos of the furniture - where it all is - so that we can put it back in the same position once the works are complete ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 11:20 (System)<\/b>Ticket Created<\/p>

26\/02\/2021 13:10 (roy)<\/b>Move furniture from bedrooms to upstairs <\/p>

26\/02\/2021 15:39 (iain)<\/b>Furniture move.<\/p>

26\/02\/2021 15:55 (sandra)<\/b>(Ticket Closed)<\/p>

16\/04\/2021 14:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/04\/2021 13:44 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2021 13:54 (roy)<\/b>Replaced furniture as per original photos. But bathroom stuff we didnt touch and stuff put into bags so not sure where this goes.Painted walls and ceilings where marked<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48213","activity_ticket_id":"46958","ticket_reference":"HDT48039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"facial panel to microwave ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/21","activity_end":"2021-02-24 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57592","activity_notes":"Please raise work order for Reddan to attend to repair the facial panel to the microwave that has fallen off.","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 11:24 (System)<\/b>Ticket Created<\/p>

25\/02\/2021 13:28 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2021 18:34 (iain)<\/b>Microwave surround.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48214","activity_ticket_id":"46960","ticket_reference":"HDT48041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose fittings in the bathroom","ticket_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"122","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"122","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/21","activity_end":"2021-02-24 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57593","activity_notes":"Tenant reported: Loose light fittings in the bathroom tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 13:33 (System)<\/b>Ticket Created<\/p>

25\/02\/2021 09:57 (roy)<\/b>Replaced 1 x 28w 2D bulb<\/p>

25\/02\/2021 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48215","activity_ticket_id":"46961","ticket_reference":"HDT48042","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"key not opening boiler door ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/21","activity_end":"2021-02-24 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57594","activity_notes":"Could we have a call out to the above as the door on the mezzanine inside the common parts which houses the boilers (there was a leak in there a while ago) the key is above the light directly outside the door in the common parts and needs to be placed back after use? The cleaner is saying that the key is not opening the door could you check this out as soon as possible please in case there is an emergency? Do I need to copy the office into this? The main front door key is at our office","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 13:35 (System)<\/b>Ticket Created<\/p>

25\/02\/2021 13:46 (sandra)<\/b>Ease and adjusted lock but key has been filed down. My FB1 key works when inside door but not when outside.Filed FB1 key works in and out ok which is left on site Should the lock be changed??<\/p>

01\/03\/2021 09:02 (roy)<\/b>Found key did open door but my FB 1 key didn't.Their key had been filed down but did work.Change lock???<\/p>

02\/03\/2021 09:38 (sandra)<\/b>need to return and change lock <\/p>

03\/03\/2021 14:26 (roy)<\/b>Lock has been ordered as none in stock. Due in on Thursday <\/p>

16\/03\/2021 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48216","activity_ticket_id":"46959","ticket_reference":"HDT48040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of furniture ","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"709","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"709","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/21","activity_end":"2021-02-24 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57595","activity_notes":"Please raise a work order for Reddan to remove all furniture hereTo be completed by COP 25th Feb please","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 13:14 (System)<\/b>Ticket Created<\/p>

24\/02\/2021 18:39 (iain)<\/b>Clearance.<\/p>

25\/02\/2021 10:03 (roy)<\/b>Assist Ian removing furniture<\/p>

25\/02\/2021 10:14 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2021 18:34 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48217","activity_ticket_id":"46962","ticket_reference":"HDT48043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken tap","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/21","activity_end":"2021-02-24 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57596","activity_notes":"Roy had an emergency call out early this morning for a tap that was broken and water running continuously.he didnt attend but the tenant isolated the water. we can attend and replace. Can you raise a works order please. ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 14:16 (System)<\/b>Ticket Created<\/p>

25\/02\/2021 07:14 (michaelk)<\/b>Attended site to inspect basin tap. A replacement is required, so I will return to fit. 1 hr labour 50.<\/p>

01\/03\/2021 09:43 (michaelk)<\/b>Attended site to replace basin tap in bathroom. Completed work. 2 hrs labour 95 plus parts 70 incl vat. Total 165 incl vat.<\/p>

01\/03\/2021 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48218","activity_ticket_id":"46963","ticket_reference":"HDT48044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Nu Aire System ","ticket_address_1":"49 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"49 Goodge Street ","cs_id":"364","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"364","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/21","activity_end":"2021-02-24 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57597","activity_notes":"Nu Aire System Please raise a work order for Reddan to attendSandra, Alan is aware of this","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 14:19 (System)<\/b>Ticket Created<\/p>

26\/02\/2021 12:24 (alan)<\/b>Investigate noise coming from air handing unit fault found to be motor Quote to follow for replacement of motor <\/p>

26\/02\/2021 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48219","activity_ticket_id":"46959","ticket_reference":"HDT48040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of furniture ","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"709","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"709","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/21","activity_end":"2021-02-24 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57598","activity_notes":"Please raise a work order for Reddan to remove all furniture hereTo be completed by COP 25th Feb please","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 13:14 (System)<\/b>Ticket Created<\/p>

24\/02\/2021 18:39 (iain)<\/b>Clearance.<\/p>

25\/02\/2021 10:03 (roy)<\/b>Assist Ian removing furniture<\/p>

25\/02\/2021 10:14 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2021 18:34 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48220","activity_ticket_id":"44342","ticket_reference":"HDT45423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind needs to be refitted ","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street ","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/21","activity_end":"2021-02-26 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57599","activity_notes":"two blinds to be fitted. With tenant Friday at 1 o\/c .","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2020 10:55 (sandra)<\/b>Booked for Wednesday with tenant <\/p>

17\/03\/2020 10:36 (sandra)<\/b>Thanks for arranging. Given the amended advice from yesterday afternoon could we push this back until after the zombie apocalypse please! Im on the flu jab list so going into quarantine. <\/p>

29\/06\/2020 14:31 (jane)<\/b>Have requested for Friday morning <\/p>

29\/06\/2020 14:43 (jane)<\/b>(Placed On Hold) <\/p>

04\/09\/2020 09:57 (jane)<\/b>(Removed from on-hold)<\/p>

07\/09\/2020 11:58 (jane )<\/b>(Ticket Closed)<\/p>

16\/09\/2020 16:01 (jane)<\/b>Blind broke again, attending tomorrow morning to take measurements <\/p>

17\/09\/2020 10:29 (jane)<\/b>Blind on order <\/p>

17\/09\/2020 13:22 (jane)<\/b>Blind on order - 7 working days lead-time <\/p>

13\/10\/2020 09:22 (sandra)<\/b>tenant has notified client that another blind needs attention and wants both sorted at the same time. waiting to hear from client regarding 2nd blind <\/p>

18\/11\/2020 11:15 (jane)<\/b>On hold until after lockdown<\/p>

17\/12\/2020 16:03 (jane)<\/b>Another blind required - will arrive in January 2021<\/p>

18\/01\/2021 11:35 (sandra)<\/b>new blind has to be held until after lockdown as tenant is shielding <\/p>

19\/01\/2021 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/01\/2021 14:17 (sandra)<\/b>(Placed On Hold) Iain has blind and not to be booked in until after lockdown <\/p>

19\/01\/2021 14:17 (sandra)<\/b>washing machine catch on door to be look at after lockdown <\/p>

29\/01\/2021 15:03 (sandra)<\/b>Iain has roller and venetian to be fitted here when access can be made <\/p>

12\/02\/2021 10:48 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/02\/2021 10:49 (sandra)<\/b>Booked for Thursday 18th 2021 to fit blind which is in Iains van <\/p>

26\/02\/2021 15:39 (iain)<\/b>Blinds.<\/p>

26\/02\/2021 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48221","activity_ticket_id":"46965","ticket_reference":"HDT48046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 9th March ","ticket_address_1":"Flat 1","ticket_address_2":"24 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"687","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"687","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57600","activity_notes":"Gas and PAT 24 Wardour - Flat 1 - PO Number : VP20872-19","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:35 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48222","activity_ticket_id":"46965","ticket_reference":"HDT48046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 9th March ","ticket_address_1":"Flat 1","ticket_address_2":"24 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"687","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"687","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57601","activity_notes":"Gas and PAT 24 Wardour - Flat 1 - PO Number : VP20872-19","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:35 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48223","activity_ticket_id":"46966","ticket_reference":"HDT48047","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March ","ticket_address_1":"Flat 2","ticket_address_2":"24 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"688","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"688","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57602","activity_notes":"Gas and PAT Flat 2 - PO Number : VP20873-20","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:36 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48224","activity_ticket_id":"46966","ticket_reference":"HDT48047","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March ","ticket_address_1":"Flat 2","ticket_address_2":"24 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"688","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"688","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57603","activity_notes":"Gas and PAT Flat 2 - PO Number : VP20873-20","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:36 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48225","activity_ticket_id":"46967","ticket_reference":"HDT48048","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 9th March ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"711","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"711","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57604","activity_notes":"4 Gerrard st - 2nd Floor Flat : PO Number : VP20874-21","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:39 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>

05\/03\/2021 10:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48226","activity_ticket_id":"46967","ticket_reference":"HDT48048","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 9th March ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"711","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"711","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57605","activity_notes":"4 Gerrard st - 2nd Floor Flat : PO Number : VP20874-21","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:39 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>

05\/03\/2021 10:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48227","activity_ticket_id":"46968","ticket_reference":"HDT48049","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"241","cs_address_2":"5 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"241","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57606","activity_notes":"Gas and PAT 5 Gerrard st - 3rd Floor Flat : PO Number : VP20875-22","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:40 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>

05\/03\/2021 10:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48228","activity_ticket_id":"46968","ticket_reference":"HDT48049","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"241","cs_address_2":"5 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"241","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57607","activity_notes":"Gas and PAT 5 Gerrard st - 3rd Floor Flat : PO Number : VP20875-22","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:40 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>

05\/03\/2021 10:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48229","activity_ticket_id":"46969","ticket_reference":"HDT48050","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March ","ticket_address_1":"Flat 5","ticket_address_2":"66a Shaftesbury ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"690","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"690","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57608","activity_notes":"66A Shaftesbury - Flat 5 : PO Number : VP20876-23Gas and PAT ","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:54 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48230","activity_ticket_id":"46969","ticket_reference":"HDT48050","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 9th March ","ticket_address_1":"Flat 5","ticket_address_2":"66a Shaftesbury ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"690","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"690","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57609","activity_notes":"66A Shaftesbury - Flat 5 : PO Number : VP20876-23Gas and PAT ","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2021 16:54 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48231","activity_ticket_id":"46971","ticket_reference":"HDT48052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Further works to boiler ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/02\/21","activity_end":"2021-02-25 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57610","activity_notes":"thermostat and sealant to be added to the boiler ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 09:09 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 09:34 (michaelk)<\/b>Attended site to replace hallway thermostat and to install system sealer. Completed works, 2 hours labour 95 plus parts 120. Total 215 incl vat.<\/p>

01\/03\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48232","activity_ticket_id":"46972","ticket_reference":"HDT48053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"street door not opening and closing ","ticket_address_1":"32-34 Cranbourne Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Cranbourn Street","cs_id":"599","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"599","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/21","activity_end":"2021-02-25 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57611","activity_notes":"We are also having trouble opening and closing the door leading to the street these days, could you send someone over to check it over please?","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 10:21 (System)<\/b>Ticket Created<\/p>

25\/02\/2021 13:29 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2021 18:32 (iain)<\/b>Street door.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48233","activity_ticket_id":"46972","ticket_reference":"HDT48053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"street door not opening and closing ","ticket_address_1":"32-34 Cranbourne Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Cranbourn Street","cs_id":"599","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"599","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/21","activity_end":"2021-02-25 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57612","activity_notes":"We are also having trouble opening and closing the door leading to the street these days, could you send someone over to check it over please?","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2021 10:21 (System)<\/b>Ticket Created<\/p>

25\/02\/2021 13:29 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2021 18:32 (iain)<\/b>Street door.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48234","activity_ticket_id":"46974","ticket_reference":"HDT48055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to measure up and quote on blinds","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/21","activity_end":"2021-02-25 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57613","activity_notes":"to measure up and quote for replacement and repairs to all blinds in all flats ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 10:49 (System)<\/b>Ticket Created<\/p>

26\/02\/2021 15:40 (iain)<\/b>Details of blinds.<\/p>

08\/03\/2021 15:52 (sandra)<\/b>(Ticket Closed)<\/p>

12\/03\/2021 15:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48235","activity_ticket_id":"46976","ticket_reference":"HDT48057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fault on boiler VP23930-17","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, Exeter Mansions ","cs_id":"136","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"136","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/02\/21","activity_end":"2021-02-25 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57614","activity_notes":"I informed the gas engineer when they came to do the testing earlier this week, that we have had the 'F28 startup failure (ignite unsuccessful) error' come up a couple of times recently and have had to reset the boiler on these occasions.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 12:56 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 19:53 (michaelk)<\/b>Cleaned condense with galo gun using compressed air. Tenant will monitor boiler. <\/p>

05\/03\/2021 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48236","activity_ticket_id":"46977","ticket_reference":"HDT48058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 14 April to be completed by 19\/4\/21","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/04\/21","activity_end":"2021-04-14 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57615","activity_notes":"Please raise a work order for Reddan to attend 14\/04\/2021Sandra, these works will need to be completed by COP 19\/04\/21","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 14:47 (System)<\/b>Ticket Created<\/p>

15\/04\/2021 08:52 (iain)<\/b>ITC's and works begun.<\/p>

15\/04\/2021 16:21 (dan)<\/b>Replaced cistern components on 2x toilet cisterns, new basin taps\/spares to be sourced<\/p>

16\/04\/2021 15:48 (iain)<\/b>List of works.<\/p>

16\/04\/2021 15:48 (iain)<\/b>List of works.<\/p>

19\/04\/2021 06:21 (alan)<\/b>Replace faulty transformer to light and batteries in switch main room <\/p>

19\/04\/2021 06:22 (alan)<\/b>Help Iain with Windows and clear rubbish <\/p>

20\/04\/2021 12:05 (sandra)<\/b>two parts ordered for sink - cartridge and washers. <\/p>

23\/04\/2021 15:41 (dan)<\/b>Supplied and fitted basin tap spares<\/p>

26\/04\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48237","activity_ticket_id":"46941","ticket_reference":"HDT48022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 2 from flat 3","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/02\/21","activity_end":"2021-02-25 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57616","activity_notes":"The leak is back in Flat 2, from Flat 3?Could we please attend to check this?Also - Flat 2 says their oven is not working - won't turn on Both tenants can permit access","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 14:39 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 16:42 (sandra)<\/b>oven working. tenant did not know how to use it <\/p>

23\/02\/2021 11:10 (sandra)<\/b>leak appears to be from under the sink and into the main stack <\/p>

23\/02\/2021 14:46 (roy)<\/b>Not leaking at present.<\/p>

23\/02\/2021 14:46 (roy)<\/b>Not leaking at present.<\/p>

23\/02\/2021 14:47 (roy)<\/b>Not leaking at present.Further test is needed<\/p>

23\/02\/2021 14:51 (roy)<\/b>Found a few problems but need assistance with bath taps. Leaks when shower is used. Need one person above and one below.There is a 4 inch waste pipe in the corner of the kitchen and bath.Signs of leak from this point as well but would need to remove kitchen units to get to it to cut and replace.2nd opinion is required<\/p>

01\/03\/2021 09:14 (roy)<\/b>Retightened taps and revealed around taps.Also found shower door seal was on incorrect. Removed and refitted <\/p>

01\/03\/2021 09:16 (michaelk)<\/b>Attended with roy to tighten bath tap and seal. 1 hour labour 50.<\/p>

01\/03\/2021 10:04 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2021 13:15 (sandra)<\/b>We checked under the bath which looks like it is drying out but Alan looked and managed to get his hand up higher on the pipe and it felt wet\/damp. This pipe goes onto the roof and we now believe the roof could be leaking which does make sense.Tenant called after it had rained.Need to lift up rotting and broken decking to treat and maybe repair roof<\/p>

11\/03\/2021 09:44 (travis)<\/b>Attended both properties , tenant said he did not report a problem about his oven,tested anyway and all working fine.Gained access to number three's roof area and localized leak to either one of pipework coming out of roof,uplifted decking removed old perished sealant around pipes, resealed and painted both areas with bituminous paint and refitted decking.<\/p>

15\/03\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>

23\/03\/2021 12:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/03\/2021 12:45 (sandra)<\/b>leak has returned. Roy to revisit<\/p>

23\/03\/2021 16:11 (roy)<\/b>With Alan and checked and tested bath and kitchen.Pipes all dry.Need to carry out more repairs to roof patio<\/p>

25\/03\/2021 16:37 (roy)<\/b>This IS NOT a roof leak.With Alan and following rain pipe not leaking but can not find source.Alan agrees that we need to expose pipe passing through floor<\/p>

28\/04\/2021 15:05 (roy)<\/b>Visited site with Michael<\/p>

26\/05\/2021 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48238","activity_ticket_id":"46978","ticket_reference":"HDT48059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14073 - Redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"299","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"299","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/02\/21","activity_end":"2021-02-25 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57617","activity_notes":"Redecoration works New Tenant moves in on 1 March ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2021 14:05 (dean)<\/b>Done 660.00<\/p>

02\/03\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48239","activity_ticket_id":"46980","ticket_reference":"HDT48061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of rubbish","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/21","activity_end":"2021-02-26 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57618","activity_notes":"Please raise a work order for Reddan to clear all rubbish here including fridge and cupboards CAN YOU LOOK AT THIS TODAY AND LET MICHAEL KNOW HOW MUCH ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2021 10:52 (System)<\/b>Ticket Created<\/p>

26\/02\/2021 19:03 (iain)<\/b>Clearance.<\/p>

01\/03\/2021 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48240","activity_ticket_id":"46981","ticket_reference":"HDT48062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"A\/C unit in plant room ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/02\/21","activity_end":"2021-02-26 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57619","activity_notes":"Please raise a work order for Reddan to attend to the AC unit in plant roomcan you take a look at this its in the ground floor plant room and we fitted it. then report back to michael ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2021 10:56 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 06:54 (alan)<\/b>Replace blown fuse Clean filters and leave working <\/p>

01\/03\/2021 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48241","activity_ticket_id":"46982","ticket_reference":"HDT48063","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remedial works following Gas Safety Inspection ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/02\/21","activity_end":"2021-02-26 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57620","activity_notes":"Remedial works following Gas Safety Inspection ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2021 14:48 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 09:30 (michaelk)<\/b>The flues had to be altered due to the installation of the fire escape. The air duct terminal was replaced and the gas flue was extended above the roof line. 5 hrs labour 230 plus parts 85. Total. 315 incl vat.<\/p>

01\/03\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48242","activity_ticket_id":"46983","ticket_reference":"HDT48064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"repair hole in wall ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/21","activity_end":"2021-02-26 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57621","activity_notes":"Please raise wo for Reddan to repair hole in wall (common parts ground floor) at 6 Gerrard St Sandra - The hole seems to been caused by the closer on the fire exit door so some sought of stop will be needed to prevent it happening again","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2021 15:53 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 10:36 (travis)<\/b>Supplied and fitted door stop to prevent closer hitting\/damaging the wall.<\/p>

05\/03\/2021 15:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48243","activity_ticket_id":"46984","ticket_reference":"HDT48065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"install new double socket in ground floor cupboard ","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/21","activity_end":"2021-03-01 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57622","activity_notes":"for new fibre optic supply ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2021 09:02 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 13:37 (alan)<\/b>Install socket in common parts cupboard for Fibre optics<\/p>

03\/03\/2021 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48244","activity_ticket_id":"46985","ticket_reference":"HDT48066","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"716","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"716","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/21","activity_end":"2021-03-01 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57623","activity_notes":"Hope this finds you well. Please see these images below. A rather worrying and sudden development. Please can you schedule for a worker to come and have a look. I think it must be a leak somewhere and I suppose we need to think of addressing\/ finding the source and repainting etc!? ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2021 11:05 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 16:08 (roy)<\/b>Need access into flat 5 and roof key.Blocked hopper or downpipe at rear<\/p>

02\/03\/2021 09:33 (sandra)<\/b>emailed for access <\/p>

02\/03\/2021 16:14 (roy)<\/b>Got access onto the roof but unfortunately can not get to the hopper as there is large ducting over it.But the chute leading to the hopper was extremely blocked.Cleared rubbish Have sent photos<\/p>

02\/03\/2021 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48245","activity_ticket_id":"46986","ticket_reference":"HDT48067","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights not working ","ticket_address_1":"14-16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14-16a Rupert Street ","cs_id":"354","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"354","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/21","activity_end":"2021-03-01 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57624","activity_notes":"investigating lights not working rear fire escape from basement ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2021 11:30 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 13:41 (alan)<\/b>Investigate lights on rear fire escape staircase not workingFound cabling to lights to be damaged with no supply and existing light fittings to be in poor conditionQuotation to follow to rewire lighting circuit and install new movement sensor fittingsDetails of quote sent to MDR<\/p>

02\/03\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48246","activity_ticket_id":"46743","ticket_reference":"HDT47824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 22\/02\/2021 - 1\/3\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"299","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"299","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/21","activity_end":"2021-03-01 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57625","activity_notes":"remove turf please ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2021 09:28 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 18:50 (iain)<\/b>ITC's.<\/p>

22\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

23\/02\/2021 18:50 (iain)<\/b>List of works.<\/p>

24\/02\/2021 12:53 (alan)<\/b>List of works help Iain with sash window And putting living room door back on <\/p>

24\/02\/2021 18:40 (iain)<\/b>List of works.<\/p>

01\/03\/2021 12:36 (alan)<\/b>Remove old Astroturf from balcony<\/p>

02\/03\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48247","activity_ticket_id":"46987","ticket_reference":"HDT48068","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14074 - Redecorating ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/03\/21","activity_end":"2021-03-01 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57626","activity_notes":"Redecorating ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2021 14:13 (dean)<\/b>Have u got details on this one Sandra please<\/p>

16\/03\/2021 11:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48248","activity_ticket_id":"46988","ticket_reference":"HDT48069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2No lights not working ","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Wardour Street ","cs_id":"221","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"221","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/21","activity_end":"2021-03-01 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57627","activity_notes":"2No lights not working ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2021 14:12 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 13:34 (alan)<\/b>Replace blown lamps in 2 lights as needed<\/p>

03\/03\/2021 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48249","activity_ticket_id":"46989","ticket_reference":"HDT48070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fix fire extinguisher to the wall","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2a Gerrard Place ","cs_id":"717","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/21","activity_end":"2021-03-01 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57628","activity_notes":"Please raise wo for Reddan to mount fire extinguisher\/s onto wallSandra - Wall bracket\/s needed.","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2021 14:50 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 14:28 (roy)<\/b>Mounted fire extinguishers to wall<\/p>

03\/03\/2021 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48250","activity_ticket_id":"46955","ticket_reference":"HDT48036","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14068 - High level repairs ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Newman Street","cs_id":"279","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1QD","ticket_client_site":"279","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/03\/21","activity_end":"2021-03-01 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57629","activity_notes":"high level repairs ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2021 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48251","activity_ticket_id":"46973","ticket_reference":"HDT48054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light not working ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"713","cs_address_2":"33 Cranbourn Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"713","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/21","activity_end":"2021-03-01 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57630","activity_notes":"Unfortunately, I have a new issue in my flat. On of my lights in my hall does not work anymore. I have tried to change the bulb but it does not work. Please can someone come and look at the problem, please?","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 10:43 (System)<\/b>Ticket Created<\/p>

01\/03\/2021 16:50 (sandra)<\/b>awaiting access <\/p>

03\/03\/2021 13:32 (alan)<\/b>Light not working in hallway fault found to be ballets Order replacement <\/p>

25\/03\/2021 13:44 (alan)<\/b>Return to site and replaced ballast and lamp holder light fitting <\/p>

26\/03\/2021 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48252","activity_ticket_id":"46991","ticket_reference":"HDT48072","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14075 - redecorating works ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/03\/21","activity_end":"2021-03-01 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57631","activity_notes":"redecoration works to common parts ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 14:31 (dean)<\/b>Done 190.00<\/p>

02\/03\/2021 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48253","activity_ticket_id":"46993","ticket_reference":"HDT48074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light not working ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/21","activity_end":"2021-03-02 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57632","activity_notes":"Please raise a work order for Reddan to attend.One of the Lights in the hallway is not working.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 09:20 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 10:30 (alan)<\/b>Replace blown lamp ground floor common parts<\/p>

02\/03\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48254","activity_ticket_id":"46994","ticket_reference":"HDT48075","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 23rd March ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"721","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"721","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57633","activity_notes":"#SI-1306-32334 1, 18 Charlotte St Gas Test Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 11:48 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 20:11 (michaelk)<\/b>Completed gas cert.<\/p>

24\/03\/2021 13:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48255","activity_ticket_id":"46995","ticket_reference":"HDT48076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 23rd March ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"39","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"39","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57634","activity_notes":"#SI-1306-32335 2, 18 Charlotte St Gas Test Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 11:53 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 20:12 (michaelk)<\/b>Completed gas cert.<\/p>

24\/03\/2021 13:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48256","activity_ticket_id":"46996","ticket_reference":"HDT48077","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 23rd March ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"37","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"37","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57635","activity_notes":"#SI-1306-32336 3, 18 Charlotte St Gas Test Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 11:54 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 06:59 (michaelk)<\/b>Completed gas cert. 50.<\/p>

26\/03\/2021 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48257","activity_ticket_id":"46997","ticket_reference":"HDT48078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 23rd March ","ticket_address_1":"Flt 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"38","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"38","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57636","activity_notes":"#SI-1306-32337 4, 18 Charlotte St Gas Test Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 11:56 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 20:12 (michaelk)<\/b>Completed gas cert.<\/p>

24\/03\/2021 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48258","activity_ticket_id":"46998","ticket_reference":"HDT48079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 24th March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/21","activity_end":"2021-03-24 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57637","activity_notes":"#SI-1449-32338 3,13 Goodwins Court Gas Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 11:57 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 20:32 (michaelk)<\/b>Completed cert 50.<\/p>

08\/04\/2021 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48259","activity_ticket_id":"46999","ticket_reference":"HDT48080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test Only - 24th March","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/21","activity_end":"2021-03-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57638","activity_notes":"#SI-1438-32340 3.1, 38 St Martins Lane Gas Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 12:00 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 06:59 (michaelk)<\/b>Completed gas cert.<\/p>

26\/03\/2021 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48260","activity_ticket_id":"47000","ticket_reference":"HDT48081","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door wont open","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/21","activity_end":"2021-03-02 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57639","activity_notes":"Tenant just come back from a walk and can't get in the front door. It's stuck","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:05 (System)<\/b>Ticket Created<\/p>

02\/03\/2021 13:38 (roy)<\/b>Found absolutely nothing wrong.Used management keys and door was double locked.Opened easily.Used tenants key and opened easily.Asked tenant to open door and she turned key to lock not open.Even when she turned key correct way she struggled as key very close to door stop but she did enter.Also key is not a Courts key but cut elsewhere but I used it with ease<\/p>

02\/03\/2021 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48261","activity_ticket_id":"47002","ticket_reference":"HDT48083","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"removal of Commando plug ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/21","activity_end":"2021-03-02 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57640","activity_notes":"Hi Alan, please can you remove this commando plug - leave the conduit in situ. We will Keep the plug as spare. Thanks ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:18 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 13:30 (alan)<\/b>Remove 32amp socket in print room and make supply safe <\/p>

03\/03\/2021 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48262","activity_ticket_id":"47003","ticket_reference":"HDT48084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate failed sensor ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/21","activity_end":"2021-03-02 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57641","activity_notes":"Please raise wo for Reddan to investigate failed sensor in common parts 34A RS","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:19 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 12:07 (alan)<\/b>Investigate lights on ground floor of common parts not switching on, fault found to be sensor replaced sensor and left in full working order<\/p>

05\/03\/2021 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48263","activity_ticket_id":"47004","ticket_reference":"HDT48085","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 1st April ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/21","activity_end":"2021-04-01 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57642","activity_notes":" #SI-1359-32344 2, 32 Wellington St Gas Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:23 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 15:36 (michaelk)<\/b>Completed gas cert. 50<\/p>

14\/04\/2021 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48264","activity_ticket_id":"47005","ticket_reference":"HDT48086","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 1st April ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"723","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"723","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/21","activity_end":"2021-04-01 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57643","activity_notes":" #SI-2046-32346 3.2,38 St Martins Lane Gas Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:25 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 20:26 (michaelk)<\/b>Completed cert 50.<\/p>

08\/04\/2021 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48265","activity_ticket_id":"47006","ticket_reference":"HDT48087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 1st April ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/21","activity_end":"2021-04-01 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57644","activity_notes":"#SI-1438-32347 4.2, 38 St Martins Lane Gas and Pat test","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2021 13:26 (System)<\/b>Ticket Created<\/p>

02\/04\/2021 13:05 (roy)<\/b>Pat and smoke test<\/p>

06\/04\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48266","activity_ticket_id":"47006","ticket_reference":"HDT48087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 1st April ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/04\/21","activity_end":"2021-04-01 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57645","activity_notes":"#SI-1438-32347 4.2, 38 St Martins Lane Gas and Pat test","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:26 (System)<\/b>Ticket Created<\/p>

02\/04\/2021 13:05 (roy)<\/b>Pat and smoke test<\/p>

06\/04\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48267","activity_ticket_id":"47007","ticket_reference":"HDT48088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 1st April ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/21","activity_end":"2021-04-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57646","activity_notes":"#SI-1438-32349 4.3, 38 St Martins Lane Gas and Pat test","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:30 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 11:21 (sandra)<\/b>external flue seal needs to be completed before certificate is issued <\/p>

08\/04\/2021 20:15 (roy)<\/b>Pat and smoke test<\/p>

12\/04\/2021 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48268","activity_ticket_id":"47007","ticket_reference":"HDT48088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 1st April ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/21","activity_end":"2021-04-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57647","activity_notes":"#SI-1438-32349 4.3, 38 St Martins Lane Gas and Pat test","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2021 13:30 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 11:21 (sandra)<\/b>external flue seal needs to be completed before certificate is issued <\/p>

08\/04\/2021 20:15 (roy)<\/b>Pat and smoke test<\/p>

12\/04\/2021 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48269","activity_ticket_id":"47008","ticket_reference":"HDT48089","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 6th April ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"725","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"725","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/21","activity_end":"2021-04-06 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57648","activity_notes":"#SI-1438-32350 4.4, 38 St Martins Lane Gas Only","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:38 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 20:19 (michaelk)<\/b>Completed cert 50.<\/p>

08\/04\/2021 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48270","activity_ticket_id":"47009","ticket_reference":"HDT48090","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 6th April ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/21","activity_end":"2021-04-06 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57649","activity_notes":"#SI-1438-32352 3.3 , 38 St Martins Lane Gas Only ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:39 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 15:37 (michaelk)<\/b>Completed gas cert. 50<\/p>

14\/04\/2021 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48271","activity_ticket_id":"47010","ticket_reference":"HDT48091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 6th April","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/21","activity_end":"2021-04-06 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57650","activity_notes":"#SI-1438-32354 4.1, 38 St Martins Lane Gas and Pat test","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:41 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 11:02 (roy)<\/b>Pat and smoke test<\/p>

08\/04\/2021 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48272","activity_ticket_id":"47010","ticket_reference":"HDT48091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT Test - 6th April","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/21","activity_end":"2021-04-06 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57651","activity_notes":"#SI-1438-32354 4.1, 38 St Martins Lane Gas and Pat test","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2021 13:41 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 11:02 (roy)<\/b>Pat and smoke test<\/p>

08\/04\/2021 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48273","activity_ticket_id":"47011","ticket_reference":"HDT48092","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas amd PAT - 6th April","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/21","activity_end":"2021-04-06 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57652","activity_notes":"#SI-1456-32355 9, 55-57 St Martins Lane Gas and Pat test","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 13:44 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 20:16 (roy)<\/b>Pat and smoke test<\/p>

12\/04\/2021 15:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48274","activity_ticket_id":"47011","ticket_reference":"HDT48092","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas amd PAT - 6th April","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/21","activity_end":"2021-04-06 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57653","activity_notes":"#SI-1456-32355 9, 55-57 St Martins Lane Gas and Pat test","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2021 13:44 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 20:16 (roy)<\/b>Pat and smoke test<\/p>

12\/04\/2021 15:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48275","activity_ticket_id":"47012","ticket_reference":"HDT48093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light fittings loose ","ticket_address_1":"Flat 6","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"728","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"728","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/03\/21","activity_end":"2021-03-03 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57654","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported: Loose light fittings in the bedroom.Hi Sandra, Alan is aware and will attend this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2021 11:29 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 13:31 (alan)<\/b>Redux light fitting in bedroom <\/p>

03\/03\/2021 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48276","activity_ticket_id":"47013","ticket_reference":"HDT48094","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/SW\/14082 - Old Fuel island ","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":null,"ticket_postcode":"SS14","cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/03\/21","activity_end":"2021-03-03 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57655","activity_notes":"works to Old Fuel Island ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2021 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48277","activity_ticket_id":"47014","ticket_reference":"HDT48095","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dimmer light not working ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/03\/21","activity_end":"2021-03-03 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57656","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : one of the Dimmer lights are not working.Hi Sandra, Alan is aware and will attend tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2021 13:01 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 06:11 (alan)<\/b>Replace faulty dimmer module to lights in main room <\/p>

05\/03\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48278","activity_ticket_id":"47015","ticket_reference":"HDT48096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace door locks ","ticket_address_1":"2 Charlotte Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Charlotte Place ","cs_id":"730","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1SB","ticket_client_site":"730","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/21","activity_end":"2021-03-03 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57657","activity_notes":"#SI-2050-32498Issue Details: Please attend site to Place door locks","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2021 13:19 (System)<\/b>Ticket Created<\/p>

03\/03\/2021 14:27 (roy)<\/b>Ease and adjusted keeper All ok<\/p>

03\/03\/2021 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48279","activity_ticket_id":"46824","ticket_reference":"HDT47905","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14030 - H&S works ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57658","activity_notes":"H&S works ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2021 15:44 (travis)<\/b>Carried out health and safety works.<\/p>

05\/03\/2021 09:05 (travis)<\/b>Completed H&S Works,Electric door opener\/closer to be repaired or replaced,Outside specialist\/contractor.<\/p>

05\/03\/2021 09:16 (sandra)<\/b>all works completed except closer on disabled automatic door. this is a specialised job. Enquiries made to who may be able to carry this out.<\/p>

09\/03\/2021 09:08 (sandra)<\/b>quoting for closer<\/p>

16\/03\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>

16\/03\/2021 13:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/03\/2021 13:10 (sandra)<\/b>awaiting steps <\/p>

12\/04\/2021 14:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48280","activity_ticket_id":"46964","ticket_reference":"HDT48045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14067 - Broken pavement lights ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57659","activity_notes":"broken pavement lights ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2021 15:42 (travis)<\/b>Temporary repair carried out using 18mm ply,Glass blocks on order.<\/p>

15\/03\/2021 14:26 (travis)<\/b>Fitted glass paving lights.<\/p>

16\/03\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48281","activity_ticket_id":"46938","ticket_reference":"HDT48019","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14056 - Inspection of facade","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57660","activity_notes":"Inspection of Facade ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2021 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48282","activity_ticket_id":"46990","ticket_reference":"HDT48071","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drains and gutters ","ticket_address_1":"19\/28 Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19\/28 Devonshire Close ","cs_id":"718","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"718","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57661","activity_notes":"Can we have some dates for the drain maintenance at the above property please to include all drains\/manholes in the close and the gutters and gulleys (access to the roof will be needed by the tenants in the two end flats on either side). The gulleys will also need to be checked from the roof and down the staircase to each rear terrace area to the rear assessable from the roof?It is important to clear the gulleys on the roof of all three blocks and the lower gulleys\/drains please as there is a lot of debris on these small terraces.","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2021 15:57 (System)<\/b>Ticket Created<\/p>

24\/03\/2021 14:13 (sandra)<\/b>(Placed On Hold) client has asked this be put on hold <\/p>

10\/12\/2021 15:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48283","activity_ticket_id":"46992","ticket_reference":"HDT48073","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"12-14 Hill Street - Roof and gutter clearance - JH\/JH\/12935","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1J 5NH","cs_address_1":"12-14 Hill Street","cs_id":"447","cs_address_2":null,"cs_town":"London","cs_postcode":"W1J 5NH","ticket_client_site":"447","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/04\/21","activity_end":"2021-04-16 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57662","activity_notes":"To allow for a 4 monthly gutter\/drain clearance including clearance of internal drains that runs along the inside of the loft space, leaving all clear and flowing freely on completionFriday with Travis ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 09:10 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 12:07 (sandra)<\/b>Friday <\/p>

16\/04\/2021 14:57 (dan)<\/b>Cleaned main roof valley, accessed and cleaned lower rear roofs, unblocked rain water stack, water tested internal box gutter.<\/p>

18\/04\/2021 07:58 (travis)<\/b>Roof clearances and gully,hopper and gutters cleared and cleaned.Disposal of roof debris.<\/p>

19\/04\/2021 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48284","activity_ticket_id":"46992","ticket_reference":"HDT48073","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"12-14 Hill Street - Roof and gutter clearance - JH\/JH\/12935","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1J 5NH","cs_address_1":"12-14 Hill Street","cs_id":"447","cs_address_2":null,"cs_town":"London","cs_postcode":"W1J 5NH","ticket_client_site":"447","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/04\/21","activity_end":"2021-04-16 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57663","activity_notes":"To allow for a 4 monthly gutter\/drain clearance including clearance of internal drains that runs along the inside of the loft space, leaving all clear and flowing freely on completionFriday with Dan ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2021 09:10 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 12:07 (sandra)<\/b>Friday <\/p>

16\/04\/2021 14:57 (dan)<\/b>Cleaned main roof valley, accessed and cleaned lower rear roofs, unblocked rain water stack, water tested internal box gutter.<\/p>

18\/04\/2021 07:58 (travis)<\/b>Roof clearances and gully,hopper and gutters cleared and cleaned.Disposal of roof debris.<\/p>

19\/04\/2021 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48285","activity_ticket_id":"46970","ticket_reference":"HDT48051","ticket_client":"2103","client_name":"Florin House Residential Management Ltd ","ticket_title":"Fire Risk Improvements ","ticket_address_1":"30 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"30 Tavistock Street ","cs_id":"712","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"712","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/03\/21","activity_end":"2021-03-08 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57664","activity_notes":"Fire Risk Improvements Monday morning knock on Flat 3, Elizabeth will give you the access.to the communal hallway , cupboard just in front of the door and riser panel behind the door. If you cannot gain access call her on 0758593493","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 17:01 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 11:41 (sandra)<\/b>access through Flat 3 <\/p>

04\/03\/2021 11:41 (sandra)<\/b>call Lola Freeman on 07747675452 who is the building landlord<\/p>

05\/03\/2021 09:41 (sandra)<\/b>booked for Monday <\/p>

08\/03\/2021 11:22 (travis)<\/b>H&S Works,Fire retardant Boarding,Smoke seals.<\/p>

08\/03\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48286","activity_ticket_id":"46979","ticket_reference":"HDT48060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14071 - Roof works ","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Charlotte Place ","cs_id":"710","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1SA","ticket_client_site":"710","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57665","activity_notes":"Roof Works ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 15:41 (travis)<\/b>Replaced broken slate and cement\/pointing works.<\/p>

08\/03\/2021 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48287","activity_ticket_id":"46975","ticket_reference":"HDT48056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blockage to down pipe","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"656","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"656","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/21","activity_end":"2021-03-03 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57666","activity_notes":"Blockage to down pipe "As per the engineer's feedback, it isnt possible to get a jet machine up on the roof, so we may have to cut the pipe either on ground level or half way up if possible out of the window."","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 11:40 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:58 (roy)<\/b>Investigate blockage and damp coming through wall.Need ladders and assistance<\/p>

15\/03\/2021 07:54 (roy)<\/b>Blockage to downpipe<\/p>

15\/03\/2021 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48288","activity_ticket_id":"46940","ticket_reference":"HDT48021","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"new sign and light fitting","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/21","activity_end":"2021-03-03 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57667","activity_notes":"Can you arrange to have the attached signed replaced ASAP please?No need for a quote on this. In addition can you get someone to try and replace the plastic sheet on the attached light? Just the side with the paint on?","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 13:07 (System)<\/b>Ticket Created<\/p>

23\/02\/2021 18:51 (iain)<\/b>Signage.<\/p>

04\/03\/2021 15:46 (travis)<\/b>Fitted new plastic film to external light,Awaiting metal signage to complete.<\/p>

11\/03\/2021 13:25 (travis)<\/b>Return and fitted stainless no smoking signage to complete job.<\/p>

12\/03\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48289","activity_ticket_id":"47016","ticket_reference":"HDT48097","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet is not flushing ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/21","activity_end":"2021-03-03 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57668","activity_notes":"Please attend site to Flat 2.3 as the toilet is not flushing again. There is still water flowing inside the toilet and the toilet flush button doesnt work. Tenant is in for access all day on 4th and 5th March.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2021 16:20 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 20:56 (michaelk)<\/b>Removed cistern and replaced syphon and cradle and push button in full as required. Left toilet fully operational. 2 hrs labour plus parts. Total 114.95.<\/p>

10\/03\/2021 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48290","activity_ticket_id":"47017","ticket_reference":"HDT48098","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"awning leaking ","ticket_address_1":"Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Newport Court ","cs_id":"731","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"731","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/21","activity_end":"2021-03-03 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57669","activity_notes":"Could you please organize engineer attendance to investigate leaking awnings at Newport Court properties.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2021 16:21 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 08:52 (roy)<\/b>Visited site with Ata.He showed me the problems but heavy rain while in site but not leaking.<\/p>

04\/03\/2021 08:53 (roy)<\/b>Returned with Alan to investigate and to foot ladder.Took photos as requested by Ata<\/p>

04\/03\/2021 10:26 (alan)<\/b>Assist Roy<\/p>

04\/03\/2021 16:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48291","activity_ticket_id":"47017","ticket_reference":"HDT48098","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"awning leaking ","ticket_address_1":"Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Newport Court ","cs_id":"731","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"731","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/21","activity_end":"2021-03-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57670","activity_notes":"Could you please organize engineer attendance to investigate leaking awnings at Newport Court properties.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2021 16:21 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 08:52 (roy)<\/b>Visited site with Ata.He showed me the problems but heavy rain while in site but not leaking.<\/p>

04\/03\/2021 08:53 (roy)<\/b>Returned with Alan to investigate and to foot ladder.Took photos as requested by Ata<\/p>

04\/03\/2021 10:26 (alan)<\/b>Assist Roy<\/p>

04\/03\/2021 16:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48292","activity_ticket_id":"47019","ticket_reference":"HDT48100","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"MDR\/SW\/14041 - Supply and install glass","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"431","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LD","ticket_client_site":"431","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"04\/03\/21","activity_end":"2021-03-04 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57671","activity_notes":"Supply and install glass ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2021 10:59 (sandra)<\/b>emailed for update <\/p>

16\/03\/2021 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48293","activity_ticket_id":"47021","ticket_reference":"HDT48102","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet roll holder needs refitting ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/21","activity_end":"2021-03-05 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57672","activity_notes":"Basement disabled toiletBooked for Friday morning at 10 am ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2021 13:45 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 10:10 (travis)<\/b>Refitted double toilet roll holder,using new wall fittings.<\/p>

05\/03\/2021 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48294","activity_ticket_id":"47022","ticket_reference":"HDT48103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/21","activity_end":"2021-03-04 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57673","activity_notes":"Hi Roy , please collect keys from the site office.Flat 3.1 - is vacantFlat 3.2 \/ Flat 4.1 - is tenanted but take management keys.I think the leak is from Flat 3.2.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2021 15:25 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:54 (roy)<\/b>Visited flat and due to return with Alan on Friday to fix leak<\/p>

04\/03\/2021 16:51 (sandra)<\/b>booked for Friday at 10 am <\/p>

05\/03\/2021 12:04 (alan)<\/b>Help Roy<\/p>

05\/03\/2021 14:18 (roy)<\/b>Removed section of internal pipe and cleared blockage.Tested and all ok<\/p>

05\/03\/2021 15:46 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 06:57 (alan)<\/b>Help Roy<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48295","activity_ticket_id":"47018","ticket_reference":"HDT48099","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from the common parts toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/21","activity_end":"2021-03-04 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57674","activity_notes":"Please raise a work order for Reddan to attend.Hi Sandra, Roy is aware. leak from common parts toilet","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2021 09:15 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 14:20 (roy)<\/b>Got access into the roof but this needs a surveyor as roof is in a poor state<\/p>

05\/03\/2021 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48296","activity_ticket_id":"47022","ticket_reference":"HDT48103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/21","activity_end":"2021-03-04 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57675","activity_notes":"Hi Roy , please collect keys from the site office.Flat 3.1 - is vacantFlat 3.2 \/ Flat 4.1 - is tenanted but take management keys.I think the leak is from Flat 3.2.","activity_timesheet":"1","ticket_notes_combined":"

04\/03\/2021 15:25 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:54 (roy)<\/b>Visited flat and due to return with Alan on Friday to fix leak<\/p>

04\/03\/2021 16:51 (sandra)<\/b>booked for Friday at 10 am <\/p>

05\/03\/2021 12:04 (alan)<\/b>Help Roy<\/p>

05\/03\/2021 14:18 (roy)<\/b>Removed section of internal pipe and cleared blockage.Tested and all ok<\/p>

05\/03\/2021 15:46 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 06:57 (alan)<\/b>Help Roy<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48297","activity_ticket_id":"47022","ticket_reference":"HDT48103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/21","activity_end":"2021-03-05 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57676","activity_notes":"Hi Roy , please collect keys from the site office.Flat 3.1 - is vacantFlat 3.2 \/ Flat 4.1 - is tenanted but take management keys.I think the leak is from Flat 3.2.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2021 15:25 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:54 (roy)<\/b>Visited flat and due to return with Alan on Friday to fix leak<\/p>

04\/03\/2021 16:51 (sandra)<\/b>booked for Friday at 10 am <\/p>

05\/03\/2021 12:04 (alan)<\/b>Help Roy<\/p>

05\/03\/2021 14:18 (roy)<\/b>Removed section of internal pipe and cleared blockage.Tested and all ok<\/p>

05\/03\/2021 15:46 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 06:57 (alan)<\/b>Help Roy<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48298","activity_ticket_id":"47023","ticket_reference":"HDT48104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Clear the office ","ticket_address_1":"1st Floor Office ","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"733","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"733","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/21","activity_end":"2021-03-05 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57677","activity_notes":"raise a new work order, for Reddan to carry out the work please?Sandra, can we have this office cleared Today or Monday please?can you take the drink to MJMapp office ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 09:21 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 14:23 (travis)<\/b>Clearance.<\/p>

08\/03\/2021 10:15 (travis)<\/b>Clearance of last large items,and disposal.<\/p>

08\/03\/2021 12:01 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 15:16 (alan)<\/b>Help Travis <\/p>

08\/03\/2021 15:16 (alan)<\/b>Help Travis <\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48299","activity_ticket_id":"47024","ticket_reference":"HDT48105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/SW\/14086 - Replacement Nu-Aire motor ","ticket_address_1":"49 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"49 Goodge Street ","cs_id":"364","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"364","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/21","activity_end":"2021-03-05 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57678","activity_notes":"Replacement Nu-Aire motor ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 07:00 (alan)<\/b>Quoted works <\/p>

08\/03\/2021 08:59 (alan)<\/b>Quoted works <\/p>

08\/03\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48300","activity_ticket_id":"46975","ticket_reference":"HDT48056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blockage to down pipe","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"656","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"656","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/03\/21","activity_end":"2021-03-05 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57679","activity_notes":"Roy - 07966371708 Can get you access.Blockage to down pipe"As per the engineer's feedback, it isnt possible to get a jet machine up on the roof, so we may have to cut the pipe either on ground level or half way up if possible out of the window."","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2021 11:40 (System)<\/b>Ticket Created<\/p>

04\/03\/2021 15:58 (roy)<\/b>Investigate blockage and damp coming through wall.Need ladders and assistance<\/p>

15\/03\/2021 07:54 (roy)<\/b>Blockage to downpipe<\/p>

15\/03\/2021 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48301","activity_ticket_id":"47025","ticket_reference":"HDT48106","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"gate is opening or closing ","ticket_address_1":"5A Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5A Rupert Court","cs_id":"735","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"735","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/21","activity_end":"2021-03-05 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57680","activity_notes":"Please raise a work order for Reddan to attend.- The door is damaged. It's difficult to open and closed. Hi Sandra, please arrange for engineer to attend today. Please collect keys from site office.","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 11:27 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 15:58 (travis)<\/b>Repaired entrance gate,Have recommended a new one to be made and fitted.Lillian has asked for a price. (Michael).<\/p>

08\/03\/2021 11:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48302","activity_ticket_id":"47026","ticket_reference":"HDT48107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher is not heating up","ticket_address_1":"Flat 1","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/03\/21","activity_end":"2021-03-05 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57681","activity_notes":": Please attend site to investigate, dishwasher is not washing with hot water anymore since yesterday. We ran it several times to test it and looked up possible solutions in the manual but cannot figure out why there is no hot water supply.","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2021 11:31 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48303","activity_ticket_id":"47027","ticket_reference":"HDT48108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Various lights not working in common parts ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/21","activity_end":"2021-03-05 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57682","activity_notes":"various lights not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 11:42 (System)<\/b>Ticket Created<\/p>

08\/03\/2021 06:56 (alan)<\/b>Replace 10 faulty lamps in wall lights and repair loose connection on light fitting ground floor common parts <\/p>

08\/03\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48304","activity_ticket_id":"47023","ticket_reference":"HDT48104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Clear the office ","ticket_address_1":"1st Floor Office ","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"733","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"733","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/21","activity_end":"2021-03-05 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57683","activity_notes":"raise a new work order, for Reddan to carry out the work please?Sandra, can we have this office cleared Today or Monday please?","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 09:21 (System)<\/b>Ticket Created<\/p>

05\/03\/2021 14:23 (travis)<\/b>Clearance.<\/p>

08\/03\/2021 10:15 (travis)<\/b>Clearance of last large items,and disposal.<\/p>

08\/03\/2021 12:01 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 15:16 (alan)<\/b>Help Travis <\/p>

08\/03\/2021 15:16 (alan)<\/b>Help Travis <\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48305","activity_ticket_id":"47030","ticket_reference":"HDT48111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove all secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/21","activity_end":"2021-03-10 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57684","activity_notes":"This is only Flat 1 Remove all secondary glazing from all flats so that external windows can be cleaned.Wednesday 10th @ 8 am ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:06 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 15:05 (travis)<\/b>Removal and reinstatement of x10 secondary glazing and x10 paneled shutters.<\/p>

10\/03\/2021 16:13 (iain)<\/b>Shutters and secondary glazing.<\/p>

10\/03\/2021 16:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48306","activity_ticket_id":"47030","ticket_reference":"HDT48111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove all secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/03\/21","activity_end":"2021-03-10 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57685","activity_notes":"This is only Flat 1 Remove all secondary glazing from all flats so that external windows can be cleaned.Wednesday 10th @ 8 am ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:06 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 15:05 (travis)<\/b>Removal and reinstatement of x10 secondary glazing and x10 paneled shutters.<\/p>

10\/03\/2021 16:13 (iain)<\/b>Shutters and secondary glazing.<\/p>

10\/03\/2021 16:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48307","activity_ticket_id":"47028","ticket_reference":"HDT48109","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 9\/04\/21 - 13\/04\/21","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/04\/21","activity_end":"2021-04-09 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57686","activity_notes":"MUST BE STARTED MONDAYPlease raise a work order for Reddan to carry out the ITC's here 09\/04\/21Sandra, These need to be complete by COP 13\/04\/21","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 15:07 (System)<\/b>Ticket Created<\/p>

12\/04\/2021 16:17 (iain)<\/b>ITC's and works carried out.<\/p>

12\/04\/2021 16:35 (sandra)<\/b>(Ticket Closed)<\/p>

13\/04\/2021 10:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/05\/2021 22:18 (dean)<\/b>Done 120.00<\/p>

05\/05\/2021 13:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48308","activity_ticket_id":"47029","ticket_reference":"HDT48110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 10\/03\/21 ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/03\/21","activity_end":"2021-03-08 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57687","activity_notes":"Please raise a work order for Reddan to carry out the ITC's here 10\/03\/2021Sandra, as discussed Beaver Pest control will be on site at 8am to carry out the proofing work here. Will you be able to meet them on site to remove the kick panels and reinstate them on the same visit please?","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 15:33 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 07:29 (iain)<\/b>ITC's.<\/p>

10\/03\/2021 07:30 (iain)<\/b>List of works.<\/p>

10\/03\/2021 10:51 (alan)<\/b>Replace broken light fitting under kitchen cupboard and replace faulty transformers<\/p>

10\/03\/2021 14:21 (roy)<\/b>Arrived at 8 as requested but had to waitRemoved oven then replaced once finished Then same for washing machine then fridge. Removed panel behind kitchen sink replaced once finished.Replaced plinth<\/p>

18\/03\/2021 23:18 (dean)<\/b>Done 140.00<\/p>

19\/03\/2021 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48309","activity_ticket_id":"47031","ticket_reference":"HDT48112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/03\/21","activity_end":"2021-03-08 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57688","activity_notes":"Please raise a work order for reddan to attend here Sandra, this one can be started at anytime from todayNo Move in date as yet","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:17 (System)<\/b>Ticket Created<\/p>

08\/03\/2021 15:43 (iain)<\/b>ITC's.<\/p>

08\/03\/2021 15:44 (iain)<\/b>List of works.<\/p>

10\/03\/2021 14:16 (alan)<\/b>Replace faulty down lighter in bathroom utility cupboard, remove broken lamp for fitting above mirror and replace lamp <\/p>

10\/03\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48310","activity_ticket_id":"47042","ticket_reference":"HDT48123","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - out of hours - leak ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/03\/21","activity_end":"2021-03-08 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57689","activity_notes":"Tenant from flat 9 Oxana reports she has a leak and water is building up in the ceiling in the kitchen and running down the back wall, please attend and investigate.","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2021 09:40 (System)<\/b>Ticket Created<\/p>

08\/03\/2021 09:42 (sandra)<\/b>On arrival I could barely see a stain on the ceiling let alone evidence of a leak. Small yellow stain and does need further investigation.I did go into flat 6 but need to return as may also need access into flat 6a and flat 6 as need to look behind shower.<\/p>

08\/03\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48311","activity_ticket_id":"47043","ticket_reference":"HDT48124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT48123 Follow-Up - leak into Flat 9","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/03\/21","activity_end":"2021-03-08 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57690","activity_notes":"HDT48123 Follow-Up -leak into Flat 9On arrival I could barely see a stain on the ceiling let alone evidence of a leak. Small yellow stain and does need further investigation.I did go into flat 6 but need to return as may also need access into flat 6a and flat 6 as need to look behind shower.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2021 08:04 (roy)<\/b>Visited flats 6-6a-7 Found numerous possibilities in flat 6 and returning Wednesday once parts purchased.Leak into flat 7 but from flat 4<\/p>

10\/03\/2021 14:26 (roy)<\/b>Resealed shower and refixed shower waste.Refixed access panel<\/p>

10\/03\/2021 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48312","activity_ticket_id":"47044","ticket_reference":"HDT48125","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty wardrobe lights ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"739","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"739","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/21","activity_end":"2021-03-08 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57691","activity_notes":"Faulty wardrobe lights ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 10:26 (System)<\/b>Ticket Created<\/p>

08\/03\/2021 13:32 (alan)<\/b>Investigator lights in wardrobe not switching of, fault found to be sensor in wardrobe, disconnected and ordered replacement <\/p>

15\/03\/2021 06:15 (alan)<\/b>Return to site and replace sensor Test and leave working <\/p>

15\/03\/2021 12:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48313","activity_ticket_id":"47045","ticket_reference":"HDT48126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler isuse","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/21","activity_end":"2021-03-08 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57692","activity_notes":"Boiler is not firing up","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 10:27 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:43 (roy)<\/b>Assist Michael with flue problems<\/p>

09\/03\/2021 20:49 (michaelk)<\/b>Attended site and cleared condense which had built up affecting combustion. Re-aligned flue which had dropped and re-fixed to prevent reoccurrence. Left fully operational. 1 hour labour 50.<\/p>

10\/03\/2021 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48314","activity_ticket_id":"47046","ticket_reference":"HDT48127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet on the 2nd floor has siphon issues ","ticket_address_1":"2nd floor ","ticket_address_2":"19 Ge","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd floor ","cs_id":"740","cs_address_2":"19 Ge","cs_town":"London","cs_postcode":"W1","ticket_client_site":"740","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/21","activity_end":"2021-03-08 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57693","activity_notes":"Cleaner reported: Toilet siphon issue.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 10:40 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 20:52 (michaelk)<\/b>Attended callout and confirmed required parts to be replaced. Collected parts from suppliers and fitted leaving in full working order. Ideal standard syphon and ball valve changed. 2 hrs labour plus parts. 172.95 total.<\/p>

10\/03\/2021 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48315","activity_ticket_id":"47047","ticket_reference":"HDT48128","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/03\/21","activity_end":"2021-03-08 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57694","activity_notes":"dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2021 10:59 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48316","activity_ticket_id":"47048","ticket_reference":"HDT48129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water heater recommendations ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/21","activity_end":"2021-03-08 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57695","activity_notes":"Please raise a work order for Reddan to make the recommended adjustments required to the water heaters here.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 11:55 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 20:53 (michaelk)<\/b>Adjusted\/increased water heater as per engineers report. Left fully operational. <\/p>

10\/03\/2021 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48317","activity_ticket_id":"46941","ticket_reference":"HDT48022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 2 from flat 3","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/03\/21","activity_end":"2021-03-08 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57696","activity_notes":"The leak is back in Flat 2, from Flat 3?Could we please attend to check this?Also - Flat 2 says their oven is not working - won't turn on Both tenants can permit access","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 14:39 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 16:42 (sandra)<\/b>oven working. tenant did not know how to use it <\/p>

23\/02\/2021 11:10 (sandra)<\/b>leak appears to be from under the sink and into the main stack <\/p>

23\/02\/2021 14:46 (roy)<\/b>Not leaking at present.<\/p>

23\/02\/2021 14:46 (roy)<\/b>Not leaking at present.<\/p>

23\/02\/2021 14:47 (roy)<\/b>Not leaking at present.Further test is needed<\/p>

23\/02\/2021 14:51 (roy)<\/b>Found a few problems but need assistance with bath taps. Leaks when shower is used. Need one person above and one below.There is a 4 inch waste pipe in the corner of the kitchen and bath.Signs of leak from this point as well but would need to remove kitchen units to get to it to cut and replace.2nd opinion is required<\/p>

01\/03\/2021 09:14 (roy)<\/b>Retightened taps and revealed around taps.Also found shower door seal was on incorrect. Removed and refitted <\/p>

01\/03\/2021 09:16 (michaelk)<\/b>Attended with roy to tighten bath tap and seal. 1 hour labour 50.<\/p>

01\/03\/2021 10:04 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2021 13:15 (sandra)<\/b>We checked under the bath which looks like it is drying out but Alan looked and managed to get his hand up higher on the pipe and it felt wet\/damp. This pipe goes onto the roof and we now believe the roof could be leaking which does make sense.Tenant called after it had rained.Need to lift up rotting and broken decking to treat and maybe repair roof<\/p>

11\/03\/2021 09:44 (travis)<\/b>Attended both properties , tenant said he did not report a problem about his oven,tested anyway and all working fine.Gained access to number three's roof area and localized leak to either one of pipework coming out of roof,uplifted decking removed old perished sealant around pipes, resealed and painted both areas with bituminous paint and refitted decking.<\/p>

15\/03\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>

23\/03\/2021 12:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/03\/2021 12:45 (sandra)<\/b>leak has returned. Roy to revisit<\/p>

23\/03\/2021 16:11 (roy)<\/b>With Alan and checked and tested bath and kitchen.Pipes all dry.Need to carry out more repairs to roof patio<\/p>

25\/03\/2021 16:37 (roy)<\/b>This IS NOT a roof leak.With Alan and following rain pipe not leaking but can not find source.Alan agrees that we need to expose pipe passing through floor<\/p>

28\/04\/2021 15:05 (roy)<\/b>Visited site with Michael<\/p>

26\/05\/2021 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48318","activity_ticket_id":"47049","ticket_reference":"HDT48130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace blown lamps ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/21","activity_end":"2021-03-08 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57697","activity_notes":"Please raise a work order for reddan to replace any blown lamps in the common parts and the rear fire escape here. Sandra, Alan is aware of this","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 14:20 (System)<\/b>Ticket Created<\/p>

08\/03\/2021 15:04 (alan)<\/b>Replace 12 blown lamps on front staircase and quote to replace 8 faulty emergency lights on rear fire escape staircase<\/p>

08\/03\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48319","activity_ticket_id":"47050","ticket_reference":"HDT48131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace blown lamps ","ticket_address_1":"61A Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61a Chandos Place","cs_id":"741","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"741","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/21","activity_end":"2021-03-08 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57698","activity_notes":"Please raise a work order for Reddan to replace any blow lamps hereSandra, Alan is aware of this","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 14:46 (System)<\/b>Ticket Created<\/p>

08\/03\/2021 15:18 (alan)<\/b>Investigate 8 down lighters not working in common parts, fault found to be driver units for fittings Order replacement driver units <\/p>

15\/03\/2021 06:17 (alan)<\/b>Return to site and replace faulty driver units in 8 down lighters in common parts <\/p>

15\/03\/2021 12:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48320","activity_ticket_id":"47031","ticket_reference":"HDT48112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/21","activity_end":"2021-03-08 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57699","activity_notes":"light fitting not working in bathroomkeys ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:17 (System)<\/b>Ticket Created<\/p>

08\/03\/2021 15:43 (iain)<\/b>ITC's.<\/p>

08\/03\/2021 15:44 (iain)<\/b>List of works.<\/p>

10\/03\/2021 14:16 (alan)<\/b>Replace faulty down lighter in bathroom utility cupboard, remove broken lamp for fitting above mirror and replace lamp <\/p>

10\/03\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48321","activity_ticket_id":"47053","ticket_reference":"HDT48134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"744","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"744","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/03\/21","activity_end":"2021-03-08 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57700","activity_notes":"keys from officePAT test","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 15:49 (System)<\/b>Ticket Created<\/p>

12\/03\/2021 13:35 (roy)<\/b>Pat and smoke test<\/p>

12\/03\/2021 15:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48322","activity_ticket_id":"47029","ticket_reference":"HDT48110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 10\/03\/21 ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/03\/21","activity_end":"2021-03-10 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57701","activity_notes":"Sandra, as discussed Beaver Pest control will be on site at 8am to carry out the proofing work here. Will you be able to meet them on site to remove the kick panels and reinstate them on the same visit please?","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2021 15:33 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 07:29 (iain)<\/b>ITC's.<\/p>

10\/03\/2021 07:30 (iain)<\/b>List of works.<\/p>

10\/03\/2021 10:51 (alan)<\/b>Replace broken light fitting under kitchen cupboard and replace faulty transformers<\/p>

10\/03\/2021 14:21 (roy)<\/b>Arrived at 8 as requested but had to waitRemoved oven then replaced once finished Then same for washing machine then fridge. Removed panel behind kitchen sink replaced once finished.Replaced plinth<\/p>

18\/03\/2021 23:18 (dean)<\/b>Done 140.00<\/p>

19\/03\/2021 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48323","activity_ticket_id":"47054","ticket_reference":"HDT48135","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14089 - Redecoraing works ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/03\/21","activity_end":"2021-03-08 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57702","activity_notes":"redecorating works ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 23:17 (dean)<\/b>Done 210.00<\/p>

19\/03\/2021 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48324","activity_ticket_id":"47055","ticket_reference":"HDT48136","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14090 - redecorating to common parts staircase ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/03\/21","activity_end":"2021-03-08 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57703","activity_notes":"redecorating to common parts staircase ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 23:16 (dean)<\/b>Done 380.00<\/p>

19\/03\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48325","activity_ticket_id":"47057","ticket_reference":"HDT48138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14076 - Light from rear fire escape ","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57704","activity_notes":"light from rear fire escape ","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2021 06:11 (alan)<\/b>Quoted works <\/p>

15\/03\/2021 06:12 (alan)<\/b>Quoted works <\/p>

15\/03\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48326","activity_ticket_id":"47057","ticket_reference":"HDT48138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14076 - Light from rear fire escape ","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57705","activity_notes":"light from rear fire escape ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2021 06:11 (alan)<\/b>Quoted works <\/p>

15\/03\/2021 06:12 (alan)<\/b>Quoted works <\/p>

15\/03\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48327","activity_ticket_id":"46824","ticket_reference":"HDT47905","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14030 - H&S works ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57706","activity_notes":"H&S works ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2021 15:44 (travis)<\/b>Carried out health and safety works.<\/p>

05\/03\/2021 09:05 (travis)<\/b>Completed H&S Works,Electric door opener\/closer to be repaired or replaced,Outside specialist\/contractor.<\/p>

05\/03\/2021 09:16 (sandra)<\/b>all works completed except closer on disabled automatic door. this is a specialised job. Enquiries made to who may be able to carry this out.<\/p>

09\/03\/2021 09:08 (sandra)<\/b>quoting for closer<\/p>

16\/03\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>

16\/03\/2021 13:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/03\/2021 13:10 (sandra)<\/b>awaiting steps <\/p>

12\/04\/2021 14:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48328","activity_ticket_id":"47058","ticket_reference":"HDT48139","ticket_client":"1961","client_name":"August Equity","ticket_title":"lock and lights ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57707","activity_notes":" Please could we get someone in to repair a lock to one of our cupboard doors in the main office, a","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2021 09:21 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 11:15 (travis)<\/b>Adjustment and repair of lockable cupboards.<\/p>

15\/03\/2021 06:14 (alan)<\/b>Replace blown lamps in 4 fitting and order replacement light fitting for meeting room <\/p>

25\/03\/2021 12:39 (alan)<\/b>Replace broken light fitting in meeting room<\/p>

25\/03\/2021 13:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48329","activity_ticket_id":"47058","ticket_reference":"HDT48139","ticket_client":"1961","client_name":"August Equity","ticket_title":"lock and lights ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57708","activity_notes":" Please could we get someone in to repair a lock to one of our cupboard doors in the main office, and replace 3 lights in the office and one spotlight in the boardroom- the boardroom lights are also not working so perhaps there is a blown fuse ?","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2021 09:21 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 11:15 (travis)<\/b>Adjustment and repair of lockable cupboards.<\/p>

15\/03\/2021 06:14 (alan)<\/b>Replace blown lamps in 4 fitting and order replacement light fitting for meeting room <\/p>

25\/03\/2021 12:39 (alan)<\/b>Replace broken light fitting in meeting room<\/p>

25\/03\/2021 13:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48330","activity_ticket_id":"47059","ticket_reference":"HDT48140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good surface cracks","ticket_address_1":"27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57709","activity_notes":"Please raise wo for Reddan to make good surface cracks on common part walls at 27 LSpictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2021 09:33 (System)<\/b>Ticket Created<\/p>

18\/03\/2021 23:20 (dean)<\/b>Done 160.00<\/p>

19\/03\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48331","activity_ticket_id":"47060","ticket_reference":"HDT48141","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14022 - intercom to be connected to the Basement flat ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"Basement ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57710","activity_notes":"intercom to be connected to the basement flat ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2021 11:17 (sandra)<\/b>parts due by 20 March <\/p>

24\/03\/2021 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48332","activity_ticket_id":"47061","ticket_reference":"HDT48142","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"paint wooden threshold step","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57711","activity_notes":"Please raise wo for Reddan to paint wooden threshold step at 28 LSSandra - Step to go back in black pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2021 09:50 (System)<\/b>Ticket Created<\/p>

18\/03\/2021 23:19 (dean)<\/b>Done 50.00<\/p>

19\/03\/2021 11:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48333","activity_ticket_id":"47052","ticket_reference":"HDT48133","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bath tap is leaking from the joints ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57712","activity_notes":": Please attend site to Flat 2 58A Shaftesbury as the bath tap is leaking from the joints of the tap into the tubkeys for access - gregplease quote if replacement is needed ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 15:02 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 20:45 (michaelk)<\/b>Tightened tap connections and left in full working order. Handset is cracked so I will quote to replace.Labour 1 hr 50.<\/p>

10\/03\/2021 14:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48334","activity_ticket_id":"47051","ticket_reference":"HDT48132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hand basin is blocked and tap not turning off","ticket_address_1":"Flat 1, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57713","activity_notes":"Please attend site to Flat 1 58A Shaftesbury Ave. In the separate toilet the hand basin is blocked and tap is dripping. Also the tap is very stiff so s not turning off properly..keys for access - Greg","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 14:54 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 20:46 (michaelk)<\/b>Investigated tap, which requires changing. Trap has been cleared but recommend changing with tap, quote to be forwarded. 1 hr labour 50.<\/p>

10\/03\/2021 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48335","activity_ticket_id":"47029","ticket_reference":"HDT48110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 10\/03\/21 ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57714","activity_notes":"ITCSlights ceiling lights light on floorunder counter lights ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 15:33 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 07:29 (iain)<\/b>ITC's.<\/p>

10\/03\/2021 07:30 (iain)<\/b>List of works.<\/p>

10\/03\/2021 10:51 (alan)<\/b>Replace broken light fitting under kitchen cupboard and replace faulty transformers<\/p>

10\/03\/2021 14:21 (roy)<\/b>Arrived at 8 as requested but had to waitRemoved oven then replaced once finished Then same for washing machine then fridge. Removed panel behind kitchen sink replaced once finished.Replaced plinth<\/p>

18\/03\/2021 23:18 (dean)<\/b>Done 140.00<\/p>

19\/03\/2021 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48336","activity_ticket_id":"47029","ticket_reference":"HDT48110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 10\/03\/21 ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/03\/21","activity_end":"2021-03-09 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57715","activity_notes":"itcs can you just touch up here. its been done recently.bathroom - timber shelf - can you take a look at this ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 15:33 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 07:29 (iain)<\/b>ITC's.<\/p>

10\/03\/2021 07:30 (iain)<\/b>List of works.<\/p>

10\/03\/2021 10:51 (alan)<\/b>Replace broken light fitting under kitchen cupboard and replace faulty transformers<\/p>

10\/03\/2021 14:21 (roy)<\/b>Arrived at 8 as requested but had to waitRemoved oven then replaced once finished Then same for washing machine then fridge. Removed panel behind kitchen sink replaced once finished.Replaced plinth<\/p>

18\/03\/2021 23:18 (dean)<\/b>Done 140.00<\/p>

19\/03\/2021 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48337","activity_ticket_id":"47045","ticket_reference":"HDT48126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler isuse","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/21","activity_end":"2021-03-09 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57716","activity_notes":"Boiler is not firing up","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 10:27 (System)<\/b>Ticket Created<\/p>

09\/03\/2021 19:43 (roy)<\/b>Assist Michael with flue problems<\/p>

09\/03\/2021 20:49 (michaelk)<\/b>Attended site and cleared condense which had built up affecting combustion. Re-aligned flue which had dropped and re-fixed to prevent reoccurrence. Left fully operational. 1 hour labour 50.<\/p>

10\/03\/2021 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48338","activity_ticket_id":"47063","ticket_reference":"HDT48144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from Flat 4","ticket_address_1":"Flat 7","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"746","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"746","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/21","activity_end":"2021-03-10 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57717","activity_notes":"Roy says it is coming from the decking in Flat 4. I have asked for access tomorrow at 1pm. call me for confirmation first. Please raise a work order for Reddan to attend and investigate a leak into flat 7, 55-58 St Martins Lane.Angela, can we arrange access to flat 7 and flat 4 at 1pm tomorrow?","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2021 14:24 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 15:47 (travis)<\/b>Attended and lifted decking around problem area, couldn't clean and seal due to rain,agreed with tenant to return tomorrow morning to complete if not raining.<\/p>

11\/03\/2021 12:23 (travis)<\/b>Uplifted decking,Swept dried and cleaned problem area, painted with bituminous paint and refitted decking.<\/p>

12\/03\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48339","activity_ticket_id":"47064","ticket_reference":"HDT48145","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 12","cs_id":"747","cs_address_2":"Irvine House, 100 Whitfield Street ","cs_town":"London ","cs_postcode":"W1T 5EA","ticket_client_site":"747","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/21","activity_end":"2021-03-10 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57718","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 10:49 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 10:49 (alan)<\/b>Carry out electrical inspection <\/p>

10\/03\/2021 14:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48340","activity_ticket_id":"47065","ticket_reference":"HDT48146","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14063 - Redecoration works ","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"705","cs_address_2":"61 Chandos Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"705","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/03\/21","activity_end":"2021-03-10 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57719","activity_notes":"Redecoration works to be completed by 26\/3 ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 23:22 (dean)<\/b>Done 640.00<\/p>

19\/03\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48341","activity_ticket_id":"47066","ticket_reference":"HDT48147","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14064 - Redecoration works ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/03\/21","activity_end":"2021-03-10 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57720","activity_notes":"Redecoration works 26\/3 to be done by","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 23:21 (dean)<\/b>Done 640.00<\/p>

19\/03\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48342","activity_ticket_id":"47067","ticket_reference":"HDT48148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14065 - Redecoration works ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/03\/21","activity_end":"2021-03-10 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57721","activity_notes":"Redecoration works to be done by 26\/3","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 18:24 (dean)<\/b>Done 980.00<\/p>

01\/04\/2021 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48343","activity_ticket_id":"47068","ticket_reference":"HDT48149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"loose light fittings ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/21","activity_end":"2021-03-10 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57722","activity_notes":"Tenant reported: Loose light fittings\/sound when lights are on.Hi Sandra, tenant to give access tomorrow (Thurs) afternoon. Alan is aware.","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 11:52 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 06:10 (alan)<\/b>Replace 3 faulty dimmer modules for lights in main room and bedroom <\/p>

15\/03\/2021 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48344","activity_ticket_id":"47029","ticket_reference":"HDT48110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 10\/03\/21 ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/03\/21","activity_end":"2021-03-10 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57723","activity_notes":"Please raise a work order for Reddan to carry out the ITC's here 10\/03\/2021Sandra, as discussed Beaver Pest control will be on site at 8am to carry out the proofing work here. Will you be able to meet them on site to remove the kick panels and reinstate them on the same visit please?","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 15:33 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 07:29 (iain)<\/b>ITC's.<\/p>

10\/03\/2021 07:30 (iain)<\/b>List of works.<\/p>

10\/03\/2021 10:51 (alan)<\/b>Replace broken light fitting under kitchen cupboard and replace faulty transformers<\/p>

10\/03\/2021 14:21 (roy)<\/b>Arrived at 8 as requested but had to waitRemoved oven then replaced once finished Then same for washing machine then fridge. Removed panel behind kitchen sink replaced once finished.Replaced plinth<\/p>

18\/03\/2021 23:18 (dean)<\/b>Done 140.00<\/p>

19\/03\/2021 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48345","activity_ticket_id":"47069","ticket_reference":"HDT48150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/03\/21","activity_end":"2021-03-10 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57724","activity_notes":"1)Replace all the carpet in Flat 3 with this Cable Natural Loop - Westex Flooring Cable Natural Loop in CHROME. 2)Replace blinds throughout all flats with these Double Roller Smoke Blind (blinds-2go.co.uk) Double Roller Blind in SMOKE. 3)Remove any toilet brushes\/ bins from the bathrooms. to be completed by 26\/3","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:05 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 16:13 (iain)<\/b>Blinds.<\/p>

11\/03\/2021 16:20 (sandra)<\/b> B38922917WB order number blinds2go<\/p>

12\/03\/2021 14:35 (travis)<\/b>Uplifted all floor tiles in both bathrooms and disposal.<\/p>

16\/03\/2021 10:23 (sandra)<\/b>blinds and carpet on order <\/p>

24\/03\/2021 13:55 (sandra)<\/b>105 mm recess between window and secondary glazing needed to fit blind <\/p>

25\/03\/2021 08:43 (iain)<\/b>Access for carpet fitters.<\/p>

01\/04\/2021 18:36 (travis)<\/b>Removal and replacement of blinds.<\/p>

06\/04\/2021 16:57 (travis)<\/b>Fitting blinds.<\/p>

07\/04\/2021 08:02 (travis)<\/b>Attended all properties and cleared away all rubbish\/old blinds and packaging.Disposal to rear of office.<\/p>

07\/04\/2021 13:17 (sandra)<\/b>3 lounge blinds on order. <\/p>

04\/05\/2021 15:49 (travis)<\/b>Grouting & mastic works.<\/p>

05\/05\/2021 13:38 (sandra)<\/b>blinds to fit <\/p>

13\/05\/2021 10:38 (travis)<\/b>Collection of blinds,fitment x3,disposal of old blinds.<\/p>

24\/05\/2021 12:33 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:34 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:35 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 13:22 (sandra)<\/b>tiling now on correct ticket 48486one more blind to fit <\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48346","activity_ticket_id":"47070","ticket_reference":"HDT48151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate to water damaged area once dry","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"716","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"716","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/03\/21","activity_end":"2021-03-10 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57725","activity_notes":"redecorate to water damaged area once dry","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:26 (System)<\/b>Ticket Created<\/p>

26\/04\/2021 09:52 (dean)<\/b>Can we book this for Wednesday morning as Roy said it was dry 8.00 if possible<\/p>

04\/05\/2021 22:07 (dean)<\/b>Done 170.00<\/p>

05\/05\/2021 13:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48347","activity_ticket_id":"47071","ticket_reference":"HDT48152","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate leak ","ticket_address_1":"Grays and Feather ","ticket_address_2":"26 Wellington Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Grays and Feather ","cs_id":"282","cs_address_2":"26 Wellington Street ","cs_town":"Lodon ","cs_postcode":"WC2","ticket_client_site":"282","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/21","activity_end":"2021-03-10 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57726","activity_notes":"FRIDAY AT MID DAY this is an old leak and we need to know where it came from call Michael from site","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 14:08 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 20:12 (michaelk)<\/b>Attended site to investigate basement leak. Found the render in the basement area, beneath the road and walk way in areas, stained with damp. Sent photo's to the office so that the relevant person be notified. 1 hr labour 50.<\/p>

16\/03\/2021 20:12 (michaelk)<\/b>Attended site to investigate basement leak. Found the render in the basement area, beneath the road and walk way in areas, stained with damp. Sent photo's to the office so that the relevant person be notified. 1 hr labour 50.<\/p>

17\/03\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48348","activity_ticket_id":"47072","ticket_reference":"HDT48153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"test smoke alarms ","ticket_address_1":"Flat 1, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 7-9 Charing Cross Road ","cs_id":"527","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"527","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/03\/21","activity_end":"2021-03-10 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57727","activity_notes":"Could you arrange for Reddan to check all the alarms here ASAP? with keys today as tenant is moving in ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2021 15:08 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48349","activity_ticket_id":"47073","ticket_reference":"HDT48154","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/13623 - Basement Flat, 3 Upper Wimpole Street ","ticket_address_1":"Basement Flat, 3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/03\/21","activity_end":"2021-03-11 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57728","activity_notes":"when can i book this for you Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 18:25 (dean)<\/b>Done 780.00<\/p>

01\/04\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48350","activity_ticket_id":"47069","ticket_reference":"HDT48150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/21","activity_end":"2021-03-11 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57729","activity_notes":"1)Replace all the carpet in Flat 3 with this Cable Natural Loop - Westex Flooring Cable Natural Loop in CHROME. 2)Replace blinds throughout all flats with these Double Roller Smoke Blind (blinds-2go.co.uk) Double Roller Blind in SMOKE. 3)Remove any toilet brushes\/ bins from the bathrooms. to be completed by 26\/3","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:05 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 16:13 (iain)<\/b>Blinds.<\/p>

11\/03\/2021 16:20 (sandra)<\/b> B38922917WB order number blinds2go<\/p>

12\/03\/2021 14:35 (travis)<\/b>Uplifted all floor tiles in both bathrooms and disposal.<\/p>

16\/03\/2021 10:23 (sandra)<\/b>blinds and carpet on order <\/p>

24\/03\/2021 13:55 (sandra)<\/b>105 mm recess between window and secondary glazing needed to fit blind <\/p>

25\/03\/2021 08:43 (iain)<\/b>Access for carpet fitters.<\/p>

01\/04\/2021 18:36 (travis)<\/b>Removal and replacement of blinds.<\/p>

06\/04\/2021 16:57 (travis)<\/b>Fitting blinds.<\/p>

07\/04\/2021 08:02 (travis)<\/b>Attended all properties and cleared away all rubbish\/old blinds and packaging.Disposal to rear of office.<\/p>

07\/04\/2021 13:17 (sandra)<\/b>3 lounge blinds on order. <\/p>

04\/05\/2021 15:49 (travis)<\/b>Grouting & mastic works.<\/p>

05\/05\/2021 13:38 (sandra)<\/b>blinds to fit <\/p>

13\/05\/2021 10:38 (travis)<\/b>Collection of blinds,fitment x3,disposal of old blinds.<\/p>

24\/05\/2021 12:33 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:34 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:35 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 13:22 (sandra)<\/b>tiling now on correct ticket 48486one more blind to fit <\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48351","activity_ticket_id":"47074","ticket_reference":"HDT48155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14091 - Redecorating to water damaged area","ticket_address_1":"12 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"12 Little Newport Street ","cs_id":"651","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"651","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/03\/21","activity_end":"2021-03-11 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57730","activity_notes":"Redecorating to water damaged area","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2021 12:48 (dean)<\/b>Done 290.00<\/p>

22\/03\/2021 13:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48352","activity_ticket_id":"47075","ticket_reference":"HDT48156","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14093 - Handrail to be repainted.","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/03\/21","activity_end":"2021-03-11 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57731","activity_notes":"handrail to be repaired ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 23:23 (dean)<\/b>Done 220.00<\/p>

19\/03\/2021 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48353","activity_ticket_id":"47076","ticket_reference":"HDT48157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light on stairs ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"21a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"683","cs_address_2":"21a Wardour Street","cs_town":"London ","cs_postcode":"W1D 6PN","ticket_client_site":"683","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/21","activity_end":"2021-03-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57732","activity_notes":"Please raise wo for Reddan to investigate 1no failed light on stairs at Site Office, 21A WS","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2021 15:00 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 06:09 (alan)<\/b>Replace faulty emergency light fitting on common parts staircase<\/p>

15\/03\/2021 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48354","activity_ticket_id":"47077","ticket_reference":"HDT48158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"architrave needs to be refitted","ticket_address_1":"55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane ","cs_id":"524","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"524","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/21","activity_end":"2021-03-12 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57733","activity_notes":"Please raise a work order for Reddan to refit the architrave to the external gas cupboard doors here.Sandra, Travis is aware of this one","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2021 09:22 (System)<\/b>Ticket Created<\/p>

12\/03\/2021 09:29 (travis)<\/b>Refitted architrave and painted to match existing.<\/p>

12\/03\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48355","activity_ticket_id":"47078","ticket_reference":"HDT48159","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"socket and rubbish removal ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/21","activity_end":"2021-03-12 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57734","activity_notes":"Please could you take a look at the following the socket at the top of the staircase which has an intermittent fault and an unreliable electricity feed.There is also some rubbish in the boiler room, would you be able to remove this?","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2021 09:27 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 09:53 (roy)<\/b>Cleared rubbish from boiler room Socket on top floor connections checked. Ok Traced feed to 3rd floor and connections ok.Can not find any fault.May need Alan to check if problem continues<\/p>

16\/03\/2021 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48356","activity_ticket_id":"47079","ticket_reference":"HDT48160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT 12\/3","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 2NE","cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/21","activity_end":"2021-03-12 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57735","activity_notes":"Hi service desk.PO Number : VP22541-14Please raise a work order for Reddan to carry out the above inspection.Hi Sandra, gas engineer is aware and will attend today.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2021 09:38 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 07:53 (roy)<\/b>Smoke and pay test<\/p>

23\/03\/2021 06:41 (michaelk)<\/b>Completed gas cert\/service and plumbing 145.<\/p>

23\/03\/2021 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48357","activity_ticket_id":"47079","ticket_reference":"HDT48160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT 12\/3","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 2NE","cs_address_1":"3rd Floor Flat ","cs_id":"176","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 2NE","ticket_client_site":"176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/21","activity_end":"2021-03-12 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57736","activity_notes":"Hi service desk.PO Number : VP22541-14Please raise a work order for Reddan to carry out the above inspection.Hi Sandra, gas engineer is aware and will attend today.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2021 09:38 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 07:53 (roy)<\/b>Smoke and pay test<\/p>

23\/03\/2021 06:41 (michaelk)<\/b>Completed gas cert\/service and plumbing 145.<\/p>

23\/03\/2021 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48358","activity_ticket_id":"47080","ticket_reference":"HDT48161","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Supply and replace locks","ticket_address_1":"Standbrook House ","ticket_address_2":"65 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1S 4PD","cs_address_1":"Standbrook House ","cs_id":"750","cs_address_2":"65 Old Bond Street ","cs_town":"London ","cs_postcode":"W1S 4PD","ticket_client_site":"750","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/21","activity_end":"2021-03-15 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57737","activity_notes":"Can you meet Anwar at 9 am on Monday 15th #To supply and install 6 locks. 3 each on 2nd floor and 3rd Floor officesEach with 4 sets of cut keys to be given to Anwar ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2021 12:23 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 11:09 (travis)<\/b>X6 office door locks replaced,fl 2&3.<\/p>

15\/03\/2021 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48359","activity_ticket_id":"47081","ticket_reference":"HDT48162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into basement area","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/21","activity_end":"2021-03-12 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57738","activity_notes":"Please raise a work order for reddan to attend to a leaking water pipe in the basement area of the commercial unit asap ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2021 12:26 (System)<\/b>Ticket Created<\/p>

12\/03\/2021 12:32 (sandra)<\/b>(Ticket Closed)<\/p>

12\/03\/2021 12:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/03\/2021 20:08 (michaelk)<\/b>Investigated leak and found compression fitting leaking on a water meter located at the basement stairwell. Tightened and left sound. 1hr labour 50.<\/p>

17\/03\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48360","activity_ticket_id":"47082","ticket_reference":"HDT48163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"paper shredder to be removed and disposed of ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"21a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"683","cs_address_2":"21a Wardour Street","cs_town":"London ","cs_postcode":"W1D 6PN","ticket_client_site":"683","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/21","activity_end":"2021-03-12 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57739","activity_notes":"Please raise a work order for Reddan to attend.Hi Sandra, Travis is aware and will remove it this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2021 13:08 (System)<\/b>Ticket Created<\/p>

12\/03\/2021 15:12 (travis)<\/b>Removal and disposal of large paper shredder.<\/p>

15\/03\/2021 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48361","activity_ticket_id":"47083","ticket_reference":"HDT48164","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14100 - Supply and install check meter","ticket_address_1":"10 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place","cs_id":"749","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"749","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/21","activity_end":"2021-03-12 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57740","activity_notes":"Supply and install check meter","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2021 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48362","activity_ticket_id":"47084","ticket_reference":"HDT48165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorate after leaks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/21","activity_end":"2021-03-12 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57741","activity_notes":"Once dry please attend to decorate Flat 9 and flat 7 where water ingress has been ","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2021 13:51 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48363","activity_ticket_id":"47084","ticket_reference":"HDT48165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorate after leaks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/21","activity_end":"2021-03-12 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57742","activity_notes":"Once dry please attend to decorate Flat 9 and flat 7 where water ingress has been ","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2021 13:51 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48364","activity_ticket_id":"47085","ticket_reference":"HDT48166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14096 - quote for redecs","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/21","activity_end":"2021-03-12 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57743","activity_notes":"quote for redecs ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 18:26 (dean)<\/b>Done 470.00<\/p>

01\/04\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48365","activity_ticket_id":"47086","ticket_reference":"HDT48167","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - ignore","ticket_address_1":"Test Site","ticket_address_2":"Please Ignore","ticket_town":"Southend-on-Sea","ticket_county":null,"ticket_postcode":"SS9 5PR","cs_address_1":"Test Site","cs_id":"743","cs_address_2":"Please Ignore","cs_town":"Southend-on-Sea","cs_postcode":"SS9 5PR","ticket_client_site":"743","ticket_status_code":"Cancelled","activity_resource_id":"21","resource_name":"korweb","activity_start":"12\/03\/21","activity_end":"2021-03-12 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57744","activity_notes":"Test ticket - ignore","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2021 15:05 (System)<\/b>Ticket Created<\/p>

12\/03\/2021 15:19 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48366","activity_ticket_id":"47056","ticket_reference":"HDT48137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14070 - Bathroom Floor works ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/21","activity_end":"2021-03-12 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57745","activity_notes":"Bathroom Floor works ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 09:36 (sandra)<\/b>uplifted tiles in both bathrooms <\/p>

01\/04\/2021 15:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48367","activity_ticket_id":"47056","ticket_reference":"HDT48137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14070 - Bathroom Floor works ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/03\/21","activity_end":"2021-03-12 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57746","activity_notes":"Bathroom Floor works ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2021 09:36 (sandra)<\/b>uplifted tiles in both bathrooms <\/p>

01\/04\/2021 15:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48368","activity_ticket_id":"47039","ticket_reference":"HDT48120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 15\/03\/21","ticket_address_1":"Flat 2","ticket_address_2":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"737","cs_address_2":"13-15 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"737","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/21","activity_end":"2021-03-12 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57747","activity_notes":"inter-tenancy checks and meter reads 15\/03\/21","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:27 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 15:30 (iain)<\/b>ITC list and works.<\/p>

17\/03\/2021 16:17 (roy)<\/b>Replaced numerous bulbs around the flat<\/p>

18\/03\/2021 10:29 (roy)<\/b>Need new toilet seat to fix two seatsDishwasher ease and adjusted to straighten cabinet doors<\/p>

18\/03\/2021 13:09 (roy)<\/b>Replaced toilet seat and used bits to fix 2nd toilet seat<\/p>

24\/03\/2021 14:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48369","activity_ticket_id":"47039","ticket_reference":"HDT48120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 15\/03\/21","ticket_address_1":"Flat 2","ticket_address_2":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"737","cs_address_2":"13-15 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"737","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/21","activity_end":"2021-03-15 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57748","activity_notes":"inter-tenancy checks1 light not working in lounge\/kitchenextracto lights not working oven light not working1 light not working in Bedroom 2 2 lights not working in Bathroom","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:27 (System)<\/b>Ticket Created<\/p>

15\/03\/2021 15:30 (iain)<\/b>ITC list and works.<\/p>

17\/03\/2021 16:17 (roy)<\/b>Replaced numerous bulbs around the flat<\/p>

18\/03\/2021 10:29 (roy)<\/b>Need new toilet seat to fix two seatsDishwasher ease and adjusted to straighten cabinet doors<\/p>

18\/03\/2021 13:09 (roy)<\/b>Replaced toilet seat and used bits to fix 2nd toilet seat<\/p>

24\/03\/2021 14:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48370","activity_ticket_id":"47089","ticket_reference":"HDT48170","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14106 - Replacement hob VP22611-12","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"744","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"744","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/21","activity_end":"2021-03-15 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57749","activity_notes":"BOOKED FOR 23RD MARCH BETWEEN 10 - 2PMVACANT PROPERTY.Replacement hob when shall i get it delievered.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2021 06:12 (alan)<\/b>Replace hob as per quote <\/p>

24\/03\/2021 13:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48371","activity_ticket_id":"47090","ticket_reference":"HDT48171","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14107 - new basin monoblock mixer PO Number: VP22609-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"752","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"752","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/21","activity_end":"2021-03-15 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57750","activity_notes":"New Basin Monoblock Mixer ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2021 06:38 (michaelk)<\/b>Replaced monoblock basin mixer to bathroom, 197.<\/p>

23\/03\/2021 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48372","activity_ticket_id":"47091","ticket_reference":"HDT48172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14108 - new handset for Bath PO Number: VP22610-11","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"753","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"753","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/21","activity_end":"2021-03-15 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57751","activity_notes":"New handset for Bath ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 15:35 (michaelk)<\/b>Attended site to replace shower handset to bath. 85<\/p>

14\/04\/2021 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48373","activity_ticket_id":"47092","ticket_reference":"HDT48173","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14109 - Remedial works from Gas Inspection PO Number : VP22611-12","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/21","activity_end":"2021-03-15 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57752","activity_notes":"Replacement hob due to no fsd's","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2021 07:02 (michaelk)<\/b>Attended site to replace gas hob as quoted. Completed works, 4 hrs labour plus parts 435.<\/p>

30\/03\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48374","activity_ticket_id":"47094","ticket_reference":"HDT48175","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler not working ","ticket_address_1":"Flat 2","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"754","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"754","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/21","activity_end":"2021-03-15 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57753","activity_notes":"The T says he has left it at 5 degrees and yet the flat is boiling hot and the radiators are very hot. Could we please check there is nothing wrong with the boiler as before Giampietro went away there were a few repairs made by Alan (he may be the best person to attend as he went last time) so it could be related to this?","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2021 11:25 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 20:05 (michaelk)<\/b>Investigated heating fault. Tested boiler and functions, found programmable room stat faulty so bypassed to allow the heating to run if wanted. Ordered replacement. <\/p>

23\/03\/2021 06:48 (michaelk)<\/b>Changed programmable thermostat and tested heating and hot water operation. Left set to 7c as requested, 179.<\/p>

23\/03\/2021 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48375","activity_ticket_id":"46616","ticket_reference":"HDT47697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks 04\/02\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/21","activity_end":"2021-03-15 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57754","activity_notes":"salad drawer ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 10:17 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 10:29 (alan)<\/b>Pre-tenancy list <\/p>

17\/02\/2021 15:18 (alan)<\/b>List of works Quote for down lighters and switches <\/p>

25\/02\/2021 20:02 (dean)<\/b>Done 360.00<\/p>

08\/03\/2021 14:41 (sandra)<\/b>freezer drawer on order 11th - 14th march <\/p>

15\/03\/2021 12:01 (travis)<\/b>Replaced x1 freezer plastic drawer.<\/p>

23\/03\/2021 06:32 (michaelk)<\/b>Attended site to investigate shower rail slider. Ordered replacement to be fitted before 26th.<\/p>

30\/03\/2021 07:00 (michaelk)<\/b>Attended site to replace shower rail to ensuite bathroom. 2hrs labour plus parts 167.<\/p>

14\/04\/2021 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48376","activity_ticket_id":"47095","ticket_reference":"HDT48176","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine not working ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/03\/21","activity_end":"2021-03-15 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57755","activity_notes":"SD Please raise a work order for Reddan to attend to repair\/resolve the issue with the washing machine as per below. Washing machine it doesnt finish off the cycle and it shows E 06 Please confirm engineers' attendance so we can arrange access.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2021 11:45 (System)<\/b>Ticket Created<\/p>

24\/03\/2021 16:43 (sandra)<\/b>THURSDAY 18\/3<\/p>

24\/03\/2021 16:43 (sandra)<\/b>(Ticket Closed)<\/p>

25\/03\/2021 13:11 (sandra)<\/b>unblocked filter and left working <\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48377","activity_ticket_id":"47093","ticket_reference":"HDT48174","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14110 - Remedial works from Gas Inspection PO Number : VP22615-16","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"690","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"690","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/21","activity_end":"2021-03-15 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57756","activity_notes":"Remedial works from Gas Inspection ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 07:32 (michaelk)<\/b>Attended site and replaced shower handset to bath. Quoted 85.<\/p>

07\/04\/2021 20:44 (michaelk)<\/b>Attended site to carry out quoted works, which has been completed, 295.<\/p>

08\/04\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48378","activity_ticket_id":"47096","ticket_reference":"HDT48177","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet and sink issue ","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/03\/21","activity_end":"2021-03-16 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57757","activity_notes":"I've taken a call from Danny, the tenant here, and he's reported that the he can't flush the toilet - please can this be attended to today? I've raised a job to Reddan under #SI-1438-33350.He also mentioned that the kitchen sink needs tightening, as the whole mounting is wobbly. Less important but may be able to be done at the same time. Will raise a job for this shortly.Danny's in for access all day, his number is 07577 049615.","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 09:27 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 11:44 (iain)<\/b>Refixed kittchen tap. Overhauled roilet syphon.<\/p>

16\/03\/2021 11:46 (iain)<\/b>Left toilet in working order. If problem persists recommend replacing syphon and cradle.<\/p>

16\/03\/2021 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48379","activity_ticket_id":"47097","ticket_reference":"HDT48178","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - out of hours - smell of gas ","ticket_address_1":"Flat 13, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"207","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"207","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/21","activity_end":"2021-03-16 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57758","activity_notes":"Smell of gas ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2021 09:30 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48380","activity_ticket_id":"47098","ticket_reference":"HDT48179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT48178 Follow-Up -Gas capped off ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 13","cs_id":"207","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"207","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/21","activity_end":"2021-03-16 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57759","activity_notes":"HDT48178 Follow-Up Gas capped off.needs to be checked and reinstated ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2021 16:56 (sandra)<\/b>(Ticket Closed)<\/p>

16\/03\/2021 16:57 (sandra)<\/b>Gas cert issued <\/p>

16\/03\/2021 17:01 (roy)<\/b>With Michael.Gas and Carbon test<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48381","activity_ticket_id":"47099","ticket_reference":"HDT48180","ticket_client":"1961","client_name":"August Equity","ticket_title":"plug socket panel has blown a fuse ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/21","activity_end":"2021-03-16 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57760","activity_notes":" Also we need to book in for an electrician, in the kitchen 2 plug socket panels have both blown a fuse, would some one be able to come in today to fix this ? Broken cabinet where drawer doesnt closewifi box in reception has a broken cable and needs replacing. ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 09:47 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 12:48 (roy)<\/b>Fridge is faulty and causing the kitchen circuit to trip. Removed socket Cabinet is ok Data cable is for Alan. Need about10-15 mtrs <\/p>

25\/03\/2021 12:38 (alan)<\/b>Install new data cable for WiFi access point in reception and remove fridge <\/p>

25\/03\/2021 13:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48382","activity_ticket_id":"47100","ticket_reference":"HDT48181","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Clear the flat roof of water ","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/03\/21","activity_end":"2021-03-16 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57761","activity_notes":"For Today Can we have a call out to clear the roof of the above of rainwater please as its accumulating again. Also can they check the capstones on the roof edge as we had a report that one was loose which would be extremely dangerous if it fell down. Keys are from our office and they also need the window lock key to access.","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 09:57 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 14:48 (iain)<\/b>Cleared water from roof and swept up debris.Repointed coping stone.<\/p>

17\/03\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48383","activity_ticket_id":"46816","ticket_reference":"HDT47897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Tuesday 9th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/03\/21","activity_end":"2021-03-16 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57762","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.Hi Sandra, please book this in for Monday-8th.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2021 11:29 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 13:01 (alan)<\/b>End of tenancy listReplace window stay to window in main room due to window blown about in wind<\/p>

09\/02\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2021 13:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 10:21 (sandra)<\/b>window stay completed <\/p>

16\/03\/2021 10:34 (sandra)<\/b>no electricity in this flat. Lilian is aware. needs money on the card <\/p>

22\/03\/2021 13:00 (alan)<\/b>Replace extractor fan in kitchen<\/p>

31\/03\/2021 18:28 (dean)<\/b>Done 360.00<\/p>

01\/04\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48384","activity_ticket_id":"47102","ticket_reference":"HDT48183","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test VP22703-14","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"758","cs_address_2":"21a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"758","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/21","activity_end":"2021-03-16 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57763","activity_notes":"Please raise work orders to Reddan to carry out PAT inspection to the below flats:PO Number : VP22700-11","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 14:57 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 16:16 (roy)<\/b>Pat and smoke test<\/p>

24\/03\/2021 13:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48385","activity_ticket_id":"47103","ticket_reference":"HDT48184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test VP22702-13","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/21","activity_end":"2021-03-16 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57764","activity_notes":"Please raise work orders to Reddan to carry out PAT inspection to the below flats:PO Number : VP22702-133rd Floor Flat","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 14:58 (System)<\/b>Ticket Created<\/p>

25\/03\/2021 16:40 (roy)<\/b>Pat test<\/p>

26\/03\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48386","activity_ticket_id":"47101","ticket_reference":"HDT48182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace with stronger light cord ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/21","activity_end":"2021-03-16 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57765","activity_notes":"Could you please arrange as detailed - replace the cord for a strong one, not the fitting","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 14:20 (System)<\/b>Ticket Created<\/p>

18\/03\/2021 10:28 (roy)<\/b>Visited site but cord in rocker switch snapped off.Unable to replace with stronger cord and unable to replace rocker switch with normal push button switch.Need rocker pull cord switch<\/p>

30\/03\/2021 15:32 (roy)<\/b>Replaced broken switch with pull cord on light fitting<\/p>

30\/03\/2021 16:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48387","activity_ticket_id":"47104","ticket_reference":"HDT48185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp between 1st and ground floor on main staircase ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/03\/21","activity_end":"2021-03-16 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57766","activity_notes":"I've taken a call from Joel,at above his washing machine is stuck on cycle and won't drain, can we get someone out, and can you advise which contractor?","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2021 16:19 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 16:52 (sandra)<\/b>(Ticket Closed)<\/p>

26\/03\/2021 09:48 (sandra)<\/b>damp is dry and needs to be redecorated <\/p>

26\/03\/2021 10:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48388","activity_ticket_id":"47098","ticket_reference":"HDT48179","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT48178 Follow-Up -Gas capped off ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 13","cs_id":"207","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"207","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/21","activity_end":"2021-03-16 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57767","activity_notes":"HDT48178 Follow-Up Gas capped off.needs to be checked and reinstated ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 16:56 (sandra)<\/b>(Ticket Closed)<\/p>

16\/03\/2021 16:57 (sandra)<\/b>Gas cert issued <\/p>

16\/03\/2021 17:01 (roy)<\/b>With Michael.Gas and Carbon test<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48389","activity_ticket_id":"47104","ticket_reference":"HDT48185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"damp between 1st and ground floor on main staircase ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/21","activity_end":"2021-03-17 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57768","activity_notes":"Please raise a work order for Reddan to investigate damp area in the common parts tomorrow.Angela, the area of damp is between the 1st and ground floor on the main staircase, So if Reddan can have access to the first floor apartments please?","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 16:19 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 16:52 (sandra)<\/b>(Ticket Closed)<\/p>

26\/03\/2021 09:48 (sandra)<\/b>damp is dry and needs to be redecorated <\/p>

26\/03\/2021 10:30 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48390","activity_ticket_id":"47099","ticket_reference":"HDT48180","ticket_client":"1961","client_name":"August Equity","ticket_title":"plug socket panel has blown a fuse ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/21","activity_end":"2021-03-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57769","activity_notes":" wifi box in reception has a broken cable and needs replacing.need about 4 meters ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2021 09:47 (System)<\/b>Ticket Created<\/p>

16\/03\/2021 12:48 (roy)<\/b>Fridge is faulty and causing the kitchen circuit to trip. Removed socket Cabinet is ok Data cable is for Alan. Need about10-15 mtrs <\/p>

25\/03\/2021 12:38 (alan)<\/b>Install new data cable for WiFi access point in reception and remove fridge <\/p>

25\/03\/2021 13:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48391","activity_ticket_id":"47105","ticket_reference":"HDT48186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" reinstate services ","ticket_address_1":"Flat 7","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"760","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"760","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/21","activity_end":"2021-03-18 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57770","activity_notes":"Please raise a work order for Reddan to reinstate the services here now that this apartment is being regularly flushed.Sandra, this one is vacant, however the keys are out today for the fortnightly H&S inspections. Keys will be available from tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2021 09:58 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:35 (michaelk)<\/b>Reinstated services to flat, removed shower heads and cleaned. Pasteurised stored water cylinder.<\/p>

23\/03\/2021 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48392","activity_ticket_id":"47106","ticket_reference":"HDT48187","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler issue ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/21","activity_end":"2021-03-17 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57771","activity_notes":"We have no hot water in the flat. The boiler is saying the radiators need to bleed and the pressure is down. Could someone come and check this today please also collect keys from tenant and return to office ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2021 10:46 (System)<\/b>Ticket Created<\/p>

17\/03\/2021 12:41 (roy)<\/b>Bled rads and repressured system.All ok<\/p>

17\/03\/2021 16:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48393","activity_ticket_id":"47107","ticket_reference":"HDT48188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet flush not working ","ticket_address_1":"Flat 7","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"760","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"760","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/21","activity_end":"2021-03-18 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57772","activity_notes":"Sandra, This one is unoccupied, keys will be available from tomorrow. Out for H&S inspections today","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2021 11:27 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:36 (michaelk)<\/b>Removed toilet flush plate and cleaned, re-assembled and left operational. <\/p>

23\/03\/2021 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48394","activity_ticket_id":"47109","ticket_reference":"HDT48190","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14103 - Repairs to bathroom PO Number : VP22734-18","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/03\/21","activity_end":"2021-03-17 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57773","activity_notes":"Repairs to bathroom To allow to attend the above site and carry out localised repairs within bathroom area as directed,inclusive of replacement mastic seals, repair to chipped tile and to fill and decorate all crack\/marks andscruffs.","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 18:28 (dean)<\/b>Done 310.00<\/p>

01\/04\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48395","activity_ticket_id":"47111","ticket_reference":"HDT48192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door closer not working ","ticket_address_1":"13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/21","activity_end":"2021-03-17 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57774","activity_notes":"Please raise a work order for Reddan to attend ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2021 11:37 (System)<\/b>Ticket Created<\/p>

18\/03\/2021 10:26 (roy)<\/b>Ease and adjusted door closure and lock.But ntr to try and plane door edge.Have left door working but very tight in frame<\/p>

30\/03\/2021 15:33 (roy)<\/b>Ease and adjusted door<\/p>

30\/03\/2021 16:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48396","activity_ticket_id":"47112","ticket_reference":"HDT48193","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"MDR\/SW\/14114 - Electrical works ","ticket_address_1":"Flat 4","ticket_address_2":"17 Bacon Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"E1 6LF","cs_address_1":"Flat 4","cs_id":"759","cs_address_2":"17 Bacon Street ","cs_town":"London","cs_postcode":"E1 6LF","ticket_client_site":"759","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/21","activity_end":"2021-03-29 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57775","activity_notes":"Electrical works need to book this in as soon as poss.can you give me a couple of dates please ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2021 09:46 (sandra)<\/b>booked for Thursday <\/p>

01\/04\/2021 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48397","activity_ticket_id":"47108","ticket_reference":"HDT48189","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilet seats to be fitted ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57776","activity_notes":"toilet seats supplied by client to be fitted Tuesday at 8 am ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2021 11:30 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 20:11 (michaelk)<\/b>Fitted two toilet seats to ground floor toilets as instructed. 1 hour labour 50.<\/p>

24\/03\/2021 13:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48398","activity_ticket_id":"47113","ticket_reference":"HDT48194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating and making good to staircase","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/03\/21","activity_end":"2021-03-18 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57777","activity_notes":"can you make good and decorate where the paint has come off and damp came throughno quote needed ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 10:37 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 18:29 (dean)<\/b>Done 180.00<\/p>

01\/04\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48399","activity_ticket_id":"47114","ticket_reference":"HDT48195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hinges on metal hatch to be repaired","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/03\/21","activity_end":"2021-03-18 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57778","activity_notes":"Can you let me know if this is something you can do or will it need a specialist : Please attend site to repair the hinges on the metal hatch at the rear of 13 GS","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 11:04 (System)<\/b>Ticket Created<\/p>

19\/03\/2021 10:17 (roy)<\/b>Hinges broken and welded onto metal trap door on fire escapeNeed welder<\/p>

15\/04\/2021 15:47 (travis)<\/b>Replaced hinges on steel inspection plate.<\/p>

15\/04\/2021 15:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48400","activity_ticket_id":"47115","ticket_reference":"HDT48196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water coming up through the floor","ticket_address_1":"Flat 1","ticket_address_2":" 22 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"764","cs_address_2":" 22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"764","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/21","activity_end":"2021-03-18 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57779","activity_notes":"Please attend site to Flat 1, 22 Goodge Street as the tenant has reported water coming up through the floor. Please contact tenant on 07766 685796 to arrange access.","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2021 13:28 (System)<\/b>Ticket Created<\/p>

18\/03\/2021 13:35 (sandra)<\/b>(Placed On Hold) waiting on Garry <\/p>

18\/03\/2021 13:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48401","activity_ticket_id":"47116","ticket_reference":"HDT48197","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14105 - Ventilation to Toilets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/03\/21","activity_end":"2021-03-18 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57780","activity_notes":"Ventilation to Toilets ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2021 09:33 (sandra)<\/b>booked for Monday 29th at 7a m <\/p>

27\/04\/2021 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48402","activity_ticket_id":"47119","ticket_reference":"HDT48200","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14080 - Further works to Disabled Toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/21","activity_end":"2021-03-18 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57781","activity_notes":"Further works to Disabled Toilet need a date for works ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 16:33 (roy)<\/b>Removal of toilet<\/p>

26\/03\/2021 07:03 (michaelk)<\/b>Attended site and removed ceramic cistern enclosure, adjusting pipework to allow removal. Internal syphon and ballvalve are in poor condition, we have ordered replacements. 4 hrs labour 185.<\/p>

07\/04\/2021 17:20 (roy)<\/b>Assist Michael with toilet<\/p>

07\/04\/2021 20:35 (michaelk)<\/b>Returned to site and completed quoted works, re- building cistern. 4 hours 185.<\/p>

08\/04\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48403","activity_ticket_id":"47120","ticket_reference":"HDT48201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57782","activity_notes":"Please could Roy return to carry out the suggested remedial works i.e. clearing hopper, replacing dislodged bunge etc This job can be put onto the original wo request Please raise wo for Reddan to investigate leak at 1st Floor office, 62 SAAccess to be via 1st floor flat, 58 SA (3rd room along)Greg will leave room door open","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 16:23 (System)<\/b>Ticket Created<\/p>

19\/03\/2021 10:13 (roy)<\/b>Investigated leak and sent pictures across to the office. Need scaffold tower as external pointing is required and rain water pipe repairs is required <\/p>

25\/03\/2021 16:39 (roy)<\/b>Replaced bung and cleared out hopper.Hopper not secure but unable to secure to the wall.Scaffold tower is required<\/p>

26\/03\/2021 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48404","activity_ticket_id":"47121","ticket_reference":"HDT48202","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water going into Lima Restarant","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JH","cs_address_1":"31 Rathbone Place ","cs_id":"186","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JH","ticket_client_site":"186","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/21","activity_end":"2021-03-19 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57783","activity_notes":"Water going into Lima Restaurant ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 16:30 (System)<\/b>Ticket Created<\/p>

19\/03\/2021 10:14 (roy)<\/b>Need access into flats 13 and 14.Looks like a leak from shower as not leaking at present only when something is usedReturning today around 1pm <\/p>

19\/03\/2021 15:59 (roy)<\/b>Investigated flats 13 and 14. Removed silicone on shower tray in flat 13 and replaced Checked shower waste and seems ok<\/p>

22\/03\/2021 09:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48405","activity_ticket_id":"46784","ticket_reference":"HDT47865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into common parts ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/21","activity_end":"2021-03-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57784","activity_notes":": Please attend site 7- St Martins Lane to investigate leak on floor in common parts below us in Stairwell#SI-1485-30290","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2021 11:03 (System)<\/b>Ticket Created<\/p>

01\/02\/2021 15:49 (iain)<\/b>Investigate leak.<\/p>

20\/05\/2021 11:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48406","activity_ticket_id":"47122","ticket_reference":"HDT48203","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"service to boiler in flat 4","ticket_address_1":"126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"126 Long Acre ","cs_id":"504","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"504","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/21","activity_end":"2021-03-19 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57785","activity_notes":"services and any details of job that was carried out in Flat 4 and flat 1 ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 11:06 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:30 (michaelk)<\/b>Completed boiler service, following flue work. Cleaned heat exchanger causing whisle sound at low fire.<\/p>

23\/03\/2021 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48407","activity_ticket_id":"47110","ticket_reference":"HDT48191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","ticket_address_1":"Various Sites","ticket_address_2":"Shaftesbury Portfolio","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/21","activity_end":"2021-03-19 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57786","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2021 11:34 (System)<\/b>Ticket Created<\/p>

22\/03\/2021 15:43 (iain)<\/b>Roofs.<\/p>

23\/03\/2021 13:49 (iain)<\/b>Roofs.<\/p>

25\/03\/2021 09:54 (sandra)<\/b>We would shortly like to add 14 LS to the roof gutter maintenance schedule.<\/p>

26\/03\/2021 08:22 (iain)<\/b>Roofs.<\/p>

26\/03\/2021 08:23 (iain)<\/b>Fitzrovia roofs completed.<\/p>

26\/03\/2021 15:40 (sandra)<\/b>We urgently need to access the flat today as there is a leak from a gutter which is only accessible from the window. Access through 4.1 today with keys to clear the gutter roof as there is a leak into 3.1 this is for 16a Rupert Street <\/p>

13\/04\/2021 15:02 (iain)<\/b>Cherrypicker. 16a Rupert st.<\/p>

13\/04\/2021 15:02 (iain)<\/b>Cherrypicker. 16a Rupert st.<\/p>

27\/05\/2021 14:22 (iain)<\/b>Roofs.<\/p>

28\/05\/2021 15:32 (iain)<\/b>Roofs.<\/p>

07\/06\/2021 11:41 (iain)<\/b>Roofs.<\/p>

07\/06\/2021 11:42 (iain)<\/b>Roofs.<\/p>

09\/06\/2021 09:16 (iain)<\/b>Roofs.<\/p>

14\/06\/2021 11:25 (iain)<\/b>Roofs.<\/p>

22\/06\/2021 06:27 (michaelk)<\/b>Completed gutter and roof cleaning to 13 goodwins Court 2hrs 95<\/p>

24\/06\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48408","activity_ticket_id":"47088","ticket_reference":"HDT48169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14104 - repairs to caste iron pipe OPTION ONE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/03\/21","activity_end":"2021-03-19 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57787","activity_notes":"repairs to caste iron pipe To allow for a two man team to attend the above site with all necessary plant and materials.To gain safe access to first floor roof level, carefully cut out defective section of the cast iron rain waterpipe, supply and install new. Connect and test on completion.","activity_timesheet":null,"ticket_notes_combined":"

27\/04\/2021 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48409","activity_ticket_id":"47087","ticket_reference":"HDT48168","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Annual service and maintenance to extract system","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/03\/21","activity_end":"2021-03-19 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57788","activity_notes":"Annual service and maintenance to extract systemExtract system also needs to be fixed ","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2021 15:34 (System)<\/b>Ticket Created<\/p>

19\/03\/2021 11:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48410","activity_ticket_id":"47123","ticket_reference":"HDT48204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/21","activity_end":"2021-03-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57789","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 13:00 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 16:12 (roy)<\/b>Carried out checks and carried out various works<\/p>

23\/03\/2021 16:13 (roy)<\/b>Reseal bath work top <\/p>

23\/03\/2021 20:17 (michaelk)<\/b>Removed radiator in the first bedroom due to the wall bracket damaged. The fixing wasn't sufficient to hold the weight of the radiator, so new fixings were installed. Re-filled and tested on completion. 2 hrs labour 95.<\/p>

24\/03\/2021 13:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48411","activity_ticket_id":"47124","ticket_reference":"HDT48205","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Car Park Gate is not working ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/03\/21","activity_end":"2021-03-19 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57790","activity_notes":"Carp Park Gate is not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2021 14:22 (System)<\/b>Ticket Created<\/p>

22\/03\/2021 13:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48412","activity_ticket_id":"47119","ticket_reference":"HDT48200","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14080 - Further works to Disabled Toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/21","activity_end":"2021-03-25 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57791","activity_notes":"Further works to Disabled Toilet ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 16:33 (roy)<\/b>Removal of toilet<\/p>

26\/03\/2021 07:03 (michaelk)<\/b>Attended site and removed ceramic cistern enclosure, adjusting pipework to allow removal. Internal syphon and ballvalve are in poor condition, we have ordered replacements. 4 hrs labour 185.<\/p>

07\/04\/2021 17:20 (roy)<\/b>Assist Michael with toilet<\/p>

07\/04\/2021 20:35 (michaelk)<\/b>Returned to site and completed quoted works, re- building cistern. 4 hours 185.<\/p>

08\/04\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48413","activity_ticket_id":"47125","ticket_reference":"HDT48206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test : VP22947-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24 Rupert St\/5B Rupert Court ","cs_id":"767","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"767","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57792","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 16:10 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 08:47 (alan)<\/b>Electrical inspection <\/p>

26\/03\/2021 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48414","activity_ticket_id":"47126","ticket_reference":"HDT48207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test VP22949-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34 Wardour Street ","cs_id":"768","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"768","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57793","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 16:15 (System)<\/b>Ticket Created<\/p>

25\/03\/2021 12:41 (alan)<\/b>Electrical inspection <\/p>

25\/03\/2021 13:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48415","activity_ticket_id":"47129","ticket_reference":"HDT48210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT -VP22965-24","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57794","activity_notes":"Gas and PAT test ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 16:28 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:31 (michaelk)<\/b>Completed gas cert\/service plus plumbing.<\/p>

23\/03\/2021 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48416","activity_ticket_id":"47129","ticket_reference":"HDT48210","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT -VP22965-24","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57795","activity_notes":"Gas and PAT test ","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2021 16:28 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:31 (michaelk)<\/b>Completed gas cert\/service plus plumbing.<\/p>

23\/03\/2021 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48417","activity_ticket_id":"47131","ticket_reference":"HDT48212","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"comms cable ","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7RG","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57796","activity_notes":"TOMORROW GO AND SEE ATHER AT CENTRAL CROSS Could you please organize engineer attendance any day next week to assist us finding the comms cable route at 12\/13 Little Newport Street. This will require few drilling in the ceiling and we will also require to make good too.On the other note, investigation works can be conducted after 1200 hrs as retail stores open for trading around 11:30 am onwards.Could you please propose a date and time so I can organize access with the tenant.In the meantime if you require any information or assistance then please do not hesitate to contact me.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 16:47 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 16:15 (roy)<\/b>This was only to check and see how if it is possible to run data cable.Not across ceiling Quote may be required but Ata will let us know<\/p>

24\/03\/2021 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48418","activity_ticket_id":"47128","ticket_reference":"HDT48209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"O2 Sensor ","ticket_address_1":"80 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Shaftesbury Avenue ","cs_id":"628","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NF","ticket_client_site":"628","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57797","activity_notes":"Please attend site to reinstate the O2 sensor (in as discreet a position as possible) on the shopfront at 80 Shaftesbury Ave ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 16:24 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 16:10 (roy)<\/b>Assist Alan <\/p>

24\/03\/2021 06:11 (alan)<\/b>Move 02 sensor <\/p>

24\/03\/2021 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48419","activity_ticket_id":"46616","ticket_reference":"HDT47697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks 04\/02\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57798","activity_notes":"Can you take a look at the riser rail to the shower. It is broken and needs replacement before 26th ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2021 10:17 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 10:29 (alan)<\/b>Pre-tenancy list <\/p>

17\/02\/2021 15:18 (alan)<\/b>List of works Quote for down lighters and switches <\/p>

25\/02\/2021 20:02 (dean)<\/b>Done 360.00<\/p>

08\/03\/2021 14:41 (sandra)<\/b>freezer drawer on order 11th - 14th march <\/p>

15\/03\/2021 12:01 (travis)<\/b>Replaced x1 freezer plastic drawer.<\/p>

23\/03\/2021 06:32 (michaelk)<\/b>Attended site to investigate shower rail slider. Ordered replacement to be fitted before 26th.<\/p>

30\/03\/2021 07:00 (michaelk)<\/b>Attended site to replace shower rail to ensuite bathroom. 2hrs labour plus parts 167.<\/p>

14\/04\/2021 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48420","activity_ticket_id":"47132","ticket_reference":"HDT48213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Clean cooker jets ","ticket_address_1":"1st Floor flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"769","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NE","ticket_client_site":"769","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/21","activity_end":"2021-03-19 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57799","activity_notes":"Clean cooker jets out as full of builders dust ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 16:59 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:33 (michaelk)<\/b>Removed hob jets and cleared, following ceiling leak.<\/p>

23\/03\/2021 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48421","activity_ticket_id":"47133","ticket_reference":"HDT48214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14113 - emergency light pack replacement ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/21","activity_end":"2021-03-22 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57800","activity_notes":"emergency light pack replacement ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 13:39 (alan)<\/b>Quoted works <\/p>

10\/06\/2021 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48422","activity_ticket_id":"47135","ticket_reference":"HDT48216","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"LED fixture 2nd floor gents toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/21","activity_end":"2021-03-22 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57801","activity_notes":"LED light fitting. 2nd floor Gents toilet ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2021 10:58 (System)<\/b>Ticket Created<\/p>

25\/03\/2021 12:35 (alan)<\/b>Replace faulty light fitting in Gents 2nd floor WC due to parts not available for faulty fitting <\/p>

25\/03\/2021 13:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48423","activity_ticket_id":"47136","ticket_reference":"HDT48217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in common parts ","ticket_address_1":"1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/21","activity_end":"2021-03-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57802","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2021 11:30 (System)<\/b>Ticket Created<\/p>

22\/03\/2021 12:57 (alan)<\/b>Replace 4 blind lamps in common parts<\/p>

22\/03\/2021 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48424","activity_ticket_id":"47137","ticket_reference":"HDT48218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"\u00c2\u00a350 top up on card ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/21","activity_end":"2021-03-22 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57803","activity_notes":"50 top up on card ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2021 11:31 (System)<\/b>Ticket Created<\/p>

22\/03\/2021 12:58 (alan)<\/b>Top up electrical meter by 50<\/p>

22\/03\/2021 13:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48425","activity_ticket_id":"47137","ticket_reference":"HDT48218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"\u00c2\u00a350 top up on card ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/21","activity_end":"2021-03-22 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57804","activity_notes":"50 top up on card ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2021 11:31 (System)<\/b>Ticket Created<\/p>

22\/03\/2021 12:58 (alan)<\/b>Top up electrical meter by 50<\/p>

22\/03\/2021 13:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48426","activity_ticket_id":"47138","ticket_reference":"HDT48219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service to AHU","ticket_address_1":"Flat 4","ticket_address_2":"Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"771","cs_address_2":"Horse & Dolphin","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"771","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/21","activity_end":"2021-03-22 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57805","activity_notes":"Service to AHU ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2021 11:32 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:23 (alan)<\/b>Service AHU<\/p>

23\/03\/2021 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48427","activity_ticket_id":"47139","ticket_reference":"HDT48220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"socket in common parts not working ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/21","activity_end":"2021-03-22 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57806","activity_notes":"Please raise a work order for Reddan to attend.- Cleaner reported: Sockets are not working for the 3rd time already.Hi Sandra, please arrange for Alan to investigate. ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2021 11:36 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:24 (alan)<\/b>Replace faulty socket and MCB in common parts <\/p>

23\/03\/2021 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48428","activity_ticket_id":"47139","ticket_reference":"HDT48220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"socket in common parts not working ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/21","activity_end":"2021-03-22 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57807","activity_notes":"Please raise a work order for Reddan to attend.- Cleaner reported: Sockets are not working for the 3rd time already.Hi Sandra, please arrange for Alan to investigate. ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2021 11:36 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 06:24 (alan)<\/b>Replace faulty socket and MCB in common parts <\/p>

23\/03\/2021 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48429","activity_ticket_id":"47140","ticket_reference":"HDT48221","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken dishwasher ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"772","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"772","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/03\/21","activity_end":"2021-03-22 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57808","activity_notes":": Please attend site to Flat 6 to look into a broken dishwasher. Please confirm attendance with Garry so the tenant can be informed","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2021 11:50 (System)<\/b>Ticket Created<\/p>

24\/03\/2021 16:42 (sandra)<\/b>booked 26\/3 tenant at home for access <\/p>

01\/04\/2021 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48430","activity_ticket_id":"47127","ticket_reference":"HDT48208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstate rear Fire Door ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/21","activity_end":"2021-03-22 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57809","activity_notes":"Please raise a work order for Reddan to attend.- Rear fire door is warped and is not closing properly.Hi Sandra, please make necessary arrangement.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 16:19 (System)<\/b>Ticket Created<\/p>

22\/03\/2021 15:42 (iain)<\/b>Eased and adjusted, planed door and made goid.<\/p>

22\/03\/2021 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48431","activity_ticket_id":"47128","ticket_reference":"HDT48209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"O2 Sensor ","ticket_address_1":"80 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Shaftesbury Avenue ","cs_id":"628","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NF","ticket_client_site":"628","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/03\/21","activity_end":"2021-03-22 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57810","activity_notes":"Please attend site to reinstate the O2 sensor (in as discreet a position as possible) on the shopfront at 80 Shaftesbury Ave ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 16:24 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 16:10 (roy)<\/b>Assist Alan <\/p>

24\/03\/2021 06:11 (alan)<\/b>Move 02 sensor <\/p>

24\/03\/2021 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48432","activity_ticket_id":"47144","ticket_reference":"HDT48225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"radiator not working ","ticket_address_1":"Flat 1","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"752","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"752","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57811","activity_notes":"Tenant reports that the radiator in the second room on the left is not working and wont turn on, they think the thermostat on the radiator is not working Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2021 12:27 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 20:13 (michaelk)<\/b>Attended site and removed jammed trv head and re-fitted. Tested operation and left running. 1 hour labour 50.<\/p>

24\/03\/2021 13:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48433","activity_ticket_id":"47134","ticket_reference":"HDT48215","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from sink ","ticket_address_1":"Flat 2, 9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57812","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : the kitchen sink has started to leak into the cupboard underneath (not just a drip, but rather nearly all water that goes down the plug comes out into the cupboard)Hi Sandra, tenant can give access after 11am. Please arrange.","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2021 10:56 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 20:15 (michaelk)<\/b>Attended to sink leak. Removed all waste connections, cleaned and re-assembled. Seal were re-aligned and all joints tested on completion. 2 hours labour 95.<\/p>

24\/03\/2021 13:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48434","activity_ticket_id":"47123","ticket_reference":"HDT48204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57813","activity_notes":"Please raise a work order for Reddan to carry out a pre tenancy checks.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2021 13:00 (System)<\/b>Ticket Created<\/p>

23\/03\/2021 16:12 (roy)<\/b>Carried out checks and carried out various works<\/p>

23\/03\/2021 16:13 (roy)<\/b>Reseal bath work top <\/p>

23\/03\/2021 20:17 (michaelk)<\/b>Removed radiator in the first bedroom due to the wall bracket damaged. The fixing wasn't sufficient to hold the weight of the radiator, so new fixings were installed. Re-filled and tested on completion. 2 hrs labour 95.<\/p>

24\/03\/2021 13:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48435","activity_ticket_id":"46941","ticket_reference":"HDT48022","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 2 from flat 3","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/21","activity_end":"2021-03-23 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57814","activity_notes":"The leak is back in Flat 2, from Flat 3?Could we please attend to check this?Also - Flat 2 says their oven is not working - won't turn on Both tenants can permit access","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2021 14:39 (System)<\/b>Ticket Created<\/p>

22\/02\/2021 16:42 (sandra)<\/b>oven working. tenant did not know how to use it <\/p>

23\/02\/2021 11:10 (sandra)<\/b>leak appears to be from under the sink and into the main stack <\/p>

23\/02\/2021 14:46 (roy)<\/b>Not leaking at present.<\/p>

23\/02\/2021 14:46 (roy)<\/b>Not leaking at present.<\/p>

23\/02\/2021 14:47 (roy)<\/b>Not leaking at present.Further test is needed<\/p>

23\/02\/2021 14:51 (roy)<\/b>Found a few problems but need assistance with bath taps. Leaks when shower is used. Need one person above and one below.There is a 4 inch waste pipe in the corner of the kitchen and bath.Signs of leak from this point as well but would need to remove kitchen units to get to it to cut and replace.2nd opinion is required<\/p>

01\/03\/2021 09:14 (roy)<\/b>Retightened taps and revealed around taps.Also found shower door seal was on incorrect. Removed and refitted <\/p>

01\/03\/2021 09:16 (michaelk)<\/b>Attended with roy to tighten bath tap and seal. 1 hour labour 50.<\/p>

01\/03\/2021 10:04 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2021 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2021 13:15 (sandra)<\/b>We checked under the bath which looks like it is drying out but Alan looked and managed to get his hand up higher on the pipe and it felt wet\/damp. This pipe goes onto the roof and we now believe the roof could be leaking which does make sense.Tenant called after it had rained.Need to lift up rotting and broken decking to treat and maybe repair roof<\/p>

11\/03\/2021 09:44 (travis)<\/b>Attended both properties , tenant said he did not report a problem about his oven,tested anyway and all working fine.Gained access to number three's roof area and localized leak to either one of pipework coming out of roof,uplifted decking removed old perished sealant around pipes, resealed and painted both areas with bituminous paint and refitted decking.<\/p>

15\/03\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>

23\/03\/2021 12:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/03\/2021 12:45 (sandra)<\/b>leak has returned. Roy to revisit<\/p>

23\/03\/2021 16:11 (roy)<\/b>With Alan and checked and tested bath and kitchen.Pipes all dry.Need to carry out more repairs to roof patio<\/p>

25\/03\/2021 16:37 (roy)<\/b>This IS NOT a roof leak.With Alan and following rain pipe not leaking but can not find source.Alan agrees that we need to expose pipe passing through floor<\/p>

28\/04\/2021 15:05 (roy)<\/b>Visited site with Michael<\/p>

26\/05\/2021 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48436","activity_ticket_id":"47145","ticket_reference":"HDT48226","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14120 - inspect fire door","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/03\/21","activity_end":"2021-03-23 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57815","activity_notes":"fire door which does not close can this be done tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 08:42 (iain)<\/b>Plane down boiler room door.<\/p>

25\/03\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48437","activity_ticket_id":"47146","ticket_reference":"HDT48227","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14124 - Making good wall by cooker PO Number : VP23135-14","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"775","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NE","ticket_client_site":"775","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/03\/21","activity_end":"2021-03-23 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57816","activity_notes":"Making good wall by cooker ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 18:32 (dean)<\/b>Done 110.00<\/p>

01\/04\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48438","activity_ticket_id":"47147","ticket_reference":"HDT48228","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14123 - Replacement cooker hood","ticket_address_1":"Flat B","ticket_address_2":"26 Fitzroy Square","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 6ES","cs_address_1":"Flat B","cs_id":"774","cs_address_2":"26 Fitzroy Square","cs_town":"London ","cs_postcode":"W1T 6ES","ticket_client_site":"774","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/21","activity_end":"2021-03-23 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57817","activity_notes":"Replacement cooker hood ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 09:30 (alan)<\/b>Quoted works<\/p>

29\/04\/2021 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48439","activity_ticket_id":"47142","ticket_reference":"HDT48223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14111 - Redecorating ","ticket_address_1":"Flat 2","ticket_address_2":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"737","cs_address_2":"13-15 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"737","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/03\/21","activity_end":"2021-03-23 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57818","activity_notes":"Redecorating following ITC check ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 18:31 (dean)<\/b>Done 430.00<\/p>

01\/04\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48440","activity_ticket_id":"47148","ticket_reference":"HDT48229","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Repair\/replace lead pipe in lift shaft","ticket_address_1":"90 Wigmore Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 3RD","cs_address_1":"90 Wigmore Street ","cs_id":"777","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 3RD","ticket_client_site":"777","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/21","activity_end":"2021-03-23 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57819","activity_notes":"tomorrow at mid dayFYI, the stop cock is in the front right hand cellar vault (as though you were facing the property) behind a small access door at high level.Further to our conversation, please see attached photos of the lead pipe within the lift shaft that is leaking.Access is difficult, but we would arrange to have a lift engineer be present to provide safe access.I should add that this is a lead main pipe that is serving a water tank.Is this something you are able to assist with? Its relatively urgent as the leak is ongoing.","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2021 16:57 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 07:00 (michaelk)<\/b>Attended site to identify lead main. Quote to be sent asap. 1 hr labour 50.<\/p>

26\/03\/2021 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48441","activity_ticket_id":"47149","ticket_reference":"HDT48230","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/SW\/14125 - TNC bins and metal\/wooden bollards ","ticket_address_1":"Seven Dials","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Seven Dials","cs_id":"776","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"776","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/03\/21","activity_end":"2021-03-24 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57820","activity_notes":"TNC Bins and metal\/wooden bollards ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2021 13:24 (dean)<\/b>Done 2180.00<\/p>

12\/04\/2021 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48442","activity_ticket_id":"47150","ticket_reference":"HDT48231","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked toilet","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/03\/21","activity_end":"2021-03-24 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57821","activity_notes":"blocked toilet on first floor Can we check the others also to make sure there are now issues in those ones.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2021 11:13 (System)<\/b>Ticket Created<\/p>

25\/03\/2021 08:39 (iain)<\/b>Blocked toilet.<\/p>

25\/03\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48443","activity_ticket_id":"47151","ticket_reference":"HDT48232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"change all batteries in all alarms ","ticket_address_1":"61A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61A Chandos Place","cs_id":"778","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"778","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/03\/21","activity_end":"2021-03-24 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57822","activity_notes":"Please raise a work order for Reddan to replace all batteries and test the alarms in all 3 flats here.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2021 12:29 (System)<\/b>Ticket Created<\/p>

25\/03\/2021 08:41 (iain)<\/b>Replace all batteries to alarms in all flats and test.<\/p>

25\/03\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48444","activity_ticket_id":"47152","ticket_reference":"HDT48233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test : VP22703-14","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"779","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"779","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/03\/21","activity_end":"2021-03-24 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57823","activity_notes":"PAT Test ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2021 15:27 (System)<\/b>Ticket Created<\/p>

25\/03\/2021 16:34 (roy)<\/b>Pat test<\/p>

26\/03\/2021 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48445","activity_ticket_id":"47153","ticket_reference":"HDT48234","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test : VP22704-15","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/03\/21","activity_end":"2021-03-24 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57824","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2021 15:29 (System)<\/b>Ticket Created<\/p>

25\/03\/2021 16:35 (roy)<\/b>Pat test<\/p>

26\/03\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48446","activity_ticket_id":"47154","ticket_reference":"HDT48235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/21","activity_end":"2021-03-25 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57825","activity_notes":"no hot water tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 11:28 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 06:58 (michaelk)<\/b>Attended site and re-pressurised the heating system, checked area for possible leaks none found. 1 hr labour 50.<\/p>

26\/03\/2021 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48447","activity_ticket_id":"47155","ticket_reference":"HDT48236","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"wire supply and controls to new electric boiler ","ticket_address_1":"Flat 15","ticket_address_2":"58 Goldsmith Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"E2 8QF","cs_address_1":"Flat 15","cs_id":"782","cs_address_2":"58 Goldsmith Row ","cs_town":"London ","cs_postcode":"E2 8QF","ticket_client_site":"782","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/21","activity_end":"2021-03-25 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57826","activity_notes":"Wire supply and controls to new electric boiler","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 13:03 (System)<\/b>Ticket Created<\/p>

25\/03\/2021 13:47 (alan)<\/b>Wire electrical boiler<\/p>

26\/03\/2021 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48448","activity_ticket_id":"47157","ticket_reference":"HDT48238","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please replace out of date detectors","ticket_address_1":"2nd and 3rd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd and 3rd Floor Flat ","cs_id":"783","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"783","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/21","activity_end":"2021-03-25 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57827","activity_notes":"Please raise work orders for Reddan to replaced 'out of date' Detectors.Hi Sandra, please make necessary arrangements.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 14:25 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 11:49 (roy)<\/b>Replaced out of date smoke and heat alarms in two flats<\/p>

26\/03\/2021 14:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48449","activity_ticket_id":"47158","ticket_reference":"HDT48239","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make safe trip hazard ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/21","activity_end":"2021-03-25 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57828","activity_notes":"Please raise wo for Reddan to make safe trip hazard at ground floor, 36 GSSandra - I've marked raised step with yellow\/black warning tape","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 14:26 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 11:43 (iain)<\/b>Made safe trip hazard.<\/p>

30\/03\/2021 14:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48450","activity_ticket_id":"47156","ticket_reference":"HDT48237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14118 - handrail installation ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/21","activity_end":"2021-03-25 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57829","activity_notes":"handrail installation ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 15:21 (iain)<\/b>Handrail.<\/p>

26\/03\/2021 15:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48451","activity_ticket_id":"47159","ticket_reference":"HDT48240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14131 - Remedial works from Gas Inspection ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/21","activity_end":"2021-03-25 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57830","activity_notes":"Remedial works following Gas Inspection ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 11:09 (sandra)<\/b>Mikes cost 220 - additional works <\/p>

07\/04\/2021 20:47 (michaelk)<\/b>Attended site to carry out flue replacement works to complete flue run. 405.Whilst carrying out the works there was an additional access hatch and flue section to be installed at an agreed cost of 220.Total cost is 625.<\/p>

27\/04\/2021 11:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48452","activity_ticket_id":"47160","ticket_reference":"HDT48241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14130 - remedial works to boiler ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street","cs_id":"784","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"784","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/21","activity_end":"2021-03-25 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57831","activity_notes":"remedial works from Gas Inspection to Flat 1, 2 and 4","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2021 06:52 (michaelk)<\/b>Attended site to carry out quoted works. Corrected prv and condense pipework by installing hotun hiflo valves to all four flats. Cost 665.<\/p>

16\/04\/2021 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48453","activity_ticket_id":"47162","ticket_reference":"HDT48243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/21","activity_end":"2021-03-26 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57832","activity_notes":"Please raise a work order for Reddan to attend tomorrow-Friday morning.Hi Sandra, please collect keys from the site office. Please be aware that this flat is alarmed. Please inform engineer to ring me before attending.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 09:17 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 06:58 (michaelk)<\/b>Attended site to investigate low system pressure but could find no leaks. Shower temperature was also reported to be fluctuating, found very low water pressure to the flat, so quoted to install a pump from lilians request. 2 hrs 95.<\/p>

30\/03\/2021 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48454","activity_ticket_id":"47165","ticket_reference":"HDT48246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door has been forced ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58a Shaftesbury Avenue","cs_id":"488","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/21","activity_end":"2021-03-26 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57833","activity_notes":"Please raise a work order for Reddan to attend this morning.Tenant reported : Main door was forced opened. Pls see attached picture.Hi Sandra, please arrange for engineer to reinstate door.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 09:24 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 11:47 (roy)<\/b>Forced from inside out.Broken shoot bolt. Ordered from Romanys<\/p>

13\/04\/2021 12:13 (sandra)<\/b>Roy now has part <\/p>

14\/04\/2021 15:29 (roy)<\/b>Fit new shoot bolt. Cut new in<\/p>

14\/04\/2021 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48455","activity_ticket_id":"47163","ticket_reference":"HDT48244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat A, 60a Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A, 60a Chandos Place","cs_id":"786","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"786","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/21","activity_end":"2021-03-26 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57834","activity_notes":" Toilet seat has been replaced with one that doesn't fit please replace Replace shower seal Hallway cupboard handle broken please repairSandra, Can the toilet seat be replaced with a soft closing one. All future replacements must be soft closing, and the correct size.Can you update me when the work here is complete so that I can instruct our Cleaners?","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 09:20 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 15:49 (roy)<\/b>Replaced bath shower door seal Replaced grub screw on handle Toilet seat is weird shape and Leylands do not have anything like it. Length ok but width no good<\/p>

30\/03\/2021 16:45 (sandra)<\/b>trying to source toilet seat, without any markings. Fed back to client awaiting information <\/p>

07\/04\/2021 17:18 (roy)<\/b>Replaced toilet seat for correct size.Not self closing but not able to get self close for this toilet<\/p>

08\/04\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48456","activity_ticket_id":"47167","ticket_reference":"HDT48248","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test","ticket_address_1":"Flat 1","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"752","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/21","activity_end":"2021-03-29 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57835","activity_notes":"PAT test for Monday 29th","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 10:33 (System)<\/b>Ticket Created<\/p>

29\/03\/2021 13:24 (roy)<\/b>Pat test<\/p>

29\/03\/2021 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48457","activity_ticket_id":"47168","ticket_reference":"HDT48249","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test ","ticket_address_1":"Flat 2","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"753","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"753","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/21","activity_end":"2021-03-29 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57836","activity_notes":"PAT Test for Monday ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 10:35 (System)<\/b>Ticket Created<\/p>

29\/03\/2021 13:25 (roy)<\/b>Pat test<\/p>

29\/03\/2021 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48458","activity_ticket_id":"47169","ticket_reference":"HDT48250","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avnue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/21","activity_end":"2021-03-29 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57837","activity_notes":"PAT Test Monday 29th ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 10:36 (System)<\/b>Ticket Created<\/p>

29\/03\/2021 13:25 (roy)<\/b>Pat test<\/p>

29\/03\/2021 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48459","activity_ticket_id":"47170","ticket_reference":"HDT48251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year electrical Test PO Number : VP23440-13 and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/03\/21","activity_end":"2021-03-30 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57838","activity_notes":"5 year electrical Test ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 10:49 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:49 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2021 16:37 (sandra)<\/b>(Ticket Closed)<\/p>

16\/04\/2021 11:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/04\/2021 11:07 (jane)<\/b>Property vacant <\/p>

21\/04\/2021 15:13 (roy)<\/b>Pat and smoke test<\/p>

21\/04\/2021 16:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48460","activity_ticket_id":"47171","ticket_reference":"HDT48252","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common parts removal of rubbish ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/21","activity_end":"2021-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57839","activity_notes":"Please raise a work order for Reddan to attend and remove all non essential items from the common parts here into 1,32 Wellington stSandra, can we have this completed today please?","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 10:55 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 15:21 (iain)<\/b>Removals.<\/p>

26\/03\/2021 15:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48461","activity_ticket_id":"47172","ticket_reference":"HDT48253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - out of hours attempted break in","ticket_address_1":"Flat 3","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"789","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"W1T 1RW","ticket_client_site":"789","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/21","activity_end":"2021-03-26 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57840","activity_notes":"attempted break in","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2021 11:53 (System)<\/b>Ticket Created<\/p>

26\/03\/2021 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48462","activity_ticket_id":"47174","ticket_reference":"HDT48255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 8","ticket_address_2":"62 Paul Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2A 4NA","cs_address_1":"Flat 8","cs_id":"790","cs_address_2":"62 Paul Street","cs_town":"London ","cs_postcode":"EC2A 4NA","ticket_client_site":"790","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/03\/21","activity_end":"2021-03-26 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57841","activity_notes":"My dishwasher has stopped washing dishes properly and is showing the error message below:","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2021 12:12 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>

06\/04\/2021 13:12 (sandra)<\/b>door removed, adjusted and reinstated <\/p>

06\/04\/2021 13:13 (sandra)<\/b>Flat 8 Drain pump and sink connection unblocked and left working <\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48463","activity_ticket_id":"47173","ticket_reference":"HDT48254","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reglaze unit after break in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"789","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"W1T 1RW","ticket_client_site":"789","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"26\/03\/21","activity_end":"2021-03-26 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57842","activity_notes":"Reglaze unit after break in","activity_timesheet":null,"ticket_notes_combined":"

30\/03\/2021 16:45 (sandra)<\/b>measurements taken and glass ordered <\/p>

31\/03\/2021 11:18 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2021 12:01 (roy)<\/b>Returned to give access to Able and reglaze door<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48464","activity_ticket_id":"47173","ticket_reference":"HDT48254","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reglaze unit after break in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"789","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"W1T 1RW","ticket_client_site":"789","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/21","activity_end":"2021-03-26 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57843","activity_notes":"pick up keys and give Able Glaze access on Monday ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2021 16:45 (sandra)<\/b>measurements taken and glass ordered <\/p>

31\/03\/2021 11:18 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2021 12:01 (roy)<\/b>Returned to give access to Able and reglaze door<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48465","activity_ticket_id":"47177","ticket_reference":"HDT48258","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from flat 1","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/21","activity_end":"2021-03-26 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57844","activity_notes":"Leak from Flat 1 ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 15:59 (System)<\/b>Ticket Created<\/p>

29\/03\/2021 08:45 (roy)<\/b>Access was not arranged but tenant let me have a quick look.Tenant had a shower and there are broken tiles above the bath near shower.Tiles need replacing but may need to retile one wall if can not get identical replacementNot sure if we'll damaged behind tilesWaste seems ok but did not remove tiled bath panel.Tenant leaving property and of the month<\/p>

30\/03\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48466","activity_ticket_id":"47178","ticket_reference":"HDT48259","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14127 - redecoration PO Number : VP23483-20","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/03\/21","activity_end":"2021-03-26 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57845","activity_notes":"To look at the decorating and see if it needs touching up","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 18:30 (dean)<\/b>165.00<\/p>

01\/04\/2021 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48467","activity_ticket_id":"47179","ticket_reference":"HDT48260","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14116 - glass replacement and floor spring box PO No. VP23484-21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 13","cs_id":"762","cs_address_2":"Newport Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"762","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"29\/03\/21","activity_end":"2021-03-29 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57846","activity_notes":"Could you please supply the cost for Unit 13 entrance door glass replacement including floor spring box replacement.If you require any further information, then please do let me know.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2021 15:02 (sandra)<\/b>parts on order <\/p>

13\/04\/2021 12:00 (sandra)<\/b>glass has been measured <\/p>

27\/04\/2021 10:57 (sandra)<\/b>waiting on floor springs <\/p>

21\/05\/2021 12:52 (jane)<\/b>Works completed but one of the beads was bent, returning with a new bed, also the foundation box wasn't replaced as it is in the concrete <\/p>

23\/06\/2021 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48468","activity_ticket_id":"47180","ticket_reference":"HDT48261","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 9, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"203","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/21","activity_end":"2021-03-29 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57847","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

29\/03\/2021 09:28 (System)<\/b>Ticket Created<\/p>

29\/03\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48469","activity_ticket_id":"47181","ticket_reference":"HDT48262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"bad smell in lower level of apartment ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"772","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"772","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/21","activity_end":"2021-03-29 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57848","activity_notes":"After 1pm today with keys Please raise a work order for Reddan to attend and investigate a bead smell in the lower level of this apartment.Sandra, the tenant says that the smell tends to be in the afternoon, please advise when you can attend so that we can book this in with the tenant please.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 09:31 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 06:56 (michaelk)<\/b>Attended site, could find no evidence of smell but was unable to access the rear of the toilet. Quoted to remove toilet. 2hrs 95.<\/p>

30\/03\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48470","activity_ticket_id":"47182","ticket_reference":"HDT48263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove Secondary Double Glazing ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/21","activity_end":"2021-03-29 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57849","activity_notes":"Please raise a work order for Reddan to attend and remove the secondary glazing here and reinstate after Gentwell has finished cleaning the windows.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 10:26 (System)<\/b>Ticket Created<\/p>

29\/03\/2021 14:56 (roy)<\/b>Removal double glazing units and refit once cleaners finished<\/p>

30\/03\/2021 11:41 (iain)<\/b>Secondary glazing.<\/p>

30\/03\/2021 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48471","activity_ticket_id":"47182","ticket_reference":"HDT48263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remove Secondary Double Glazing ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/21","activity_end":"2021-03-29 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57850","activity_notes":"Please raise a work order for Reddan to attend and remove the secondary glazing here and reinstate after Gentwell has finished cleaning the windows.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 10:26 (System)<\/b>Ticket Created<\/p>

29\/03\/2021 14:56 (roy)<\/b>Removal double glazing units and refit once cleaners finished<\/p>

30\/03\/2021 11:41 (iain)<\/b>Secondary glazing.<\/p>

30\/03\/2021 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48472","activity_ticket_id":"47183","ticket_reference":"HDT48264","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"MDR\/SW\/14133 - Remedial works following Emergency light test ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street","cs_id":"624","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"624","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/21","activity_end":"2021-05-05 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57851","activity_notes":"5th May bookedRemedial works following emergency light test ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2021 13:03 (alan)<\/b>Replace battery packs in 4 fittings as per quote <\/p>

05\/05\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48473","activity_ticket_id":"47034","ticket_reference":"HDT48115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads -New tenant 6th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/21","activity_end":"2021-03-29 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57852","activity_notes":"inter-tenancy checks and meter reads 30th These have to be finished by 5th April ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:22 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 11:41 (iain)<\/b>ITC's.<\/p>

30\/03\/2021 16:08 (iain)<\/b>ITC's.<\/p>

30\/03\/2021 16:09 (iain)<\/b>List of works.<\/p>

31\/03\/2021 11:57 (roy)<\/b>Found nothing wrong with unit.Not making a noise and terminals inside ok.Found nothing broken.Should I replace it??<\/p>

01\/04\/2021 11:08 (iain)<\/b>List of works.<\/p>

01\/04\/2021 13:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48474","activity_ticket_id":"47184","ticket_reference":"HDT48265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Readings - Residential and Commercial ","ticket_address_1":"Meter Readings - Residential and Commercial ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Meter Readings - Residential and Commercial ","cs_id":"792","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"792","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/21","activity_end":"2021-03-29 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57853","activity_notes":"Meter Readings OperaChinatownFitzroviacoliseum","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 12:19 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 13:14 (travis)<\/b>Meter reading.<\/p>

31\/03\/2021 13:14 (travis)<\/b>Meter reading.<\/p>

31\/03\/2021 13:15 (travis)<\/b>Meter reading.<\/p>

06\/04\/2021 08:15 (alan)<\/b>Meter reading <\/p>

06\/04\/2021 08:15 (alan)<\/b>Meter reading <\/p>

06\/04\/2021 08:16 (alan)<\/b>Meter reading <\/p>

13\/04\/2021 16:10 (travis)<\/b>Meter reading.<\/p>

14\/04\/2021 14:50 (alan)<\/b>Meter reading <\/p>

22\/04\/2021 14:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48475","activity_ticket_id":"47184","ticket_reference":"HDT48265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Readings - Residential and Commercial ","ticket_address_1":"Meter Readings - Residential and Commercial ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Meter Readings - Residential and Commercial ","cs_id":"792","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"792","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/03\/21","activity_end":"2021-03-29 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57854","activity_notes":"Meter Readings OperaChinatownFitzroviacoliseum","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 12:19 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 13:14 (travis)<\/b>Meter reading.<\/p>

31\/03\/2021 13:14 (travis)<\/b>Meter reading.<\/p>

31\/03\/2021 13:15 (travis)<\/b>Meter reading.<\/p>

06\/04\/2021 08:15 (alan)<\/b>Meter reading <\/p>

06\/04\/2021 08:15 (alan)<\/b>Meter reading <\/p>

06\/04\/2021 08:16 (alan)<\/b>Meter reading <\/p>

13\/04\/2021 16:10 (travis)<\/b>Meter reading.<\/p>

14\/04\/2021 14:50 (alan)<\/b>Meter reading <\/p>

22\/04\/2021 14:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48476","activity_ticket_id":"47185","ticket_reference":"HDT48266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher door lock","ticket_address_1":"Flat 6","ticket_address_2":"62 Paul Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"793","cs_address_2":"62 Paul Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"793","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/03\/21","activity_end":"2021-03-29 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57855","activity_notes":"dishwasher door lock ","activity_timesheet":null,"ticket_notes_combined":"

29\/03\/2021 13:42 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>

06\/04\/2021 13:14 (sandra)<\/b>Flat 6. Door removed, adjusted and refitted and left working <\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48477","activity_ticket_id":"47186","ticket_reference":"HDT48267","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door is not closing ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/21","activity_end":"2021-03-29 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57856","activity_notes":"main door is not closing ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 13:48 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 11:42 (iain)<\/b>Ease and adjust door.<\/p>

30\/03\/2021 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48478","activity_ticket_id":"47187","ticket_reference":"HDT48268","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamps out ","ticket_address_1":"30 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Charlotte Street ","cs_id":"634","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1B 4AF","ticket_client_site":"634","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/21","activity_end":"2021-03-29 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57857","activity_notes":"Please raise a work order for Reddan to carry out any lamping here.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 14:08 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 10:01 (alan)<\/b>Replace blown lamps in common parts <\/p>

31\/03\/2021 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48479","activity_ticket_id":"47188","ticket_reference":"HDT48269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights not working ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street","cs_id":"302","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 4NE","ticket_client_site":"302","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/21","activity_end":"2021-03-29 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57858","activity_notes":"Please raise a work order for Reddan to carry out any lamping required in the common parts here.Sandra, Alan is aware of this","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 14:10 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 10:02 (alan)<\/b>Replace blown lamps in common parts <\/p>

31\/03\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48480","activity_ticket_id":"47189","ticket_reference":"HDT48270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/21","activity_end":"2021-03-29 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57859","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 14:13 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 11:42 (iain)<\/b>ITC's.<\/p>

01\/04\/2021 15:56 (iain)<\/b>List of works.<\/p>

06\/04\/2021 17:49 (roy)<\/b>Replaced bulbs<\/p>

13\/04\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48481","activity_ticket_id":"47190","ticket_reference":"HDT48271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace all out of date alarms to all flats ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58a Shaftesbury Avenue","cs_id":"488","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/21","activity_end":"2021-03-29 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57860","activity_notes":"Please raise a work order for Reddan to attend to the below:- To replace all 'out of date' detectors at Flat 1, 2 & 3. Hi Sandra, please make necessary arrangements.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 14:15 (System)<\/b>Ticket Created<\/p>

29\/03\/2021 14:21 (roy)<\/b>Replaced out of date alarms (2017) 2 x Heat 4 x Smoke alarms 3 different flats <\/p>

29\/03\/2021 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48482","activity_ticket_id":"47191","ticket_reference":"HDT48272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cupboard handle needs to be fixed ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"39","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"39","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/21","activity_end":"2021-03-29 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57861","activity_notes":"vacant - keys - today Door handle to be fixed on the cupboard in the living roomSandra, Can this be done today please?","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 14:17 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 07:34 (roy)<\/b>Refixed door handle<\/p>

30\/03\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48483","activity_ticket_id":"47193","ticket_reference":"HDT48274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test PO NUMBER VP23615-17","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"795","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"795","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/21","activity_end":"2021-03-29 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57862","activity_notes":"PO Number : VP23615-17Please raise a work order for Reddan to attend.Hi Sandra, please arrange a date\/time and I shall request access.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 16:34 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 11:58 (roy)<\/b>Pat test<\/p>

01\/04\/2021 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48484","activity_ticket_id":"47194","ticket_reference":"HDT48275","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/03\/21","activity_end":"2021-03-30 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57863","activity_notes":"Decorating for ITCS ","activity_timesheet":null,"ticket_notes_combined":"

30\/03\/2021 09:43 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48485","activity_ticket_id":"47195","ticket_reference":"HDT48276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire door not closing ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/21","activity_end":"2021-03-30 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57864","activity_notes":"Can you please raise a work order for Reddan to ease the fire door.Hi Sandra, can you please arrange for someone to attend today? Tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2021 10:44 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 15:28 (roy)<\/b>Eased and adjusted lock<\/p>

30\/03\/2021 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48486","activity_ticket_id":"47196","ticket_reference":"HDT48277","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14140 - Replacement Lead Pipe","ticket_address_1":"90 Wigmore Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 3RD","cs_address_1":"90 Wigmore Street ","cs_id":"777","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 3RD","ticket_client_site":"777","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/21","activity_end":"2021-03-30 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57865","activity_notes":"Replacement Lead Pipe ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 20:30 (michaelk)<\/b>Completed quoted works, repairing leaking lead pipework in lift shaft. Left in full working order on completion and check flats where possible for running outlets. 2 x engineers 970.My invoice 605. Lee to invoice 365.<\/p>

08\/04\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48487","activity_ticket_id":"47197","ticket_reference":"HDT48278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14146 - opening up works\/reinstatement works ","ticket_address_1":"Grays and Feather ","ticket_address_2":"26 Wellington Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Grays and Feather ","cs_id":"282","cs_address_2":"26 Wellington Street ","cs_town":"Lodon ","cs_postcode":"WC2","ticket_client_site":"282","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/03\/21","activity_end":"2021-03-30 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57866","activity_notes":"opening up works Wednesday at 10 am ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:06 (iain)<\/b>Opening up works.<\/p>

10\/04\/2021 13:25 (dean)<\/b>Done 390.00<\/p>

12\/04\/2021 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48488","activity_ticket_id":"47197","ticket_reference":"HDT48278","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14146 - opening up works\/reinstatement works ","ticket_address_1":"Grays and Feather ","ticket_address_2":"26 Wellington Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Grays and Feather ","cs_id":"282","cs_address_2":"26 Wellington Street ","cs_town":"Lodon ","cs_postcode":"WC2","ticket_client_site":"282","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/03\/21","activity_end":"2021-03-30 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57867","activity_notes":"reinstatement works once investigations have been completed","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:06 (iain)<\/b>Opening up works.<\/p>

10\/04\/2021 13:25 (dean)<\/b>Done 390.00<\/p>

12\/04\/2021 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48489","activity_ticket_id":"47034","ticket_reference":"HDT48115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads -New tenant 6th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/21","activity_end":"2021-03-30 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57868","activity_notes":"Shaver socket is making a noise. Please take a look. needs to be finished before 5th ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:22 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 11:41 (iain)<\/b>ITC's.<\/p>

30\/03\/2021 16:08 (iain)<\/b>ITC's.<\/p>

30\/03\/2021 16:09 (iain)<\/b>List of works.<\/p>

31\/03\/2021 11:57 (roy)<\/b>Found nothing wrong with unit.Not making a noise and terminals inside ok.Found nothing broken.Should I replace it??<\/p>

01\/04\/2021 11:08 (iain)<\/b>List of works.<\/p>

01\/04\/2021 13:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48490","activity_ticket_id":"47199","ticket_reference":"HDT48280","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water temperature fluctuating ","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"641","cs_address_2":"62a Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"641","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/21","activity_end":"2021-03-30 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57869","activity_notes":"Water temperature fluctuating ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2021 16:50 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 16:17 (sandra)<\/b>left running but need to order the seals to replace <\/p>

28\/04\/2021 07:13 (michaelk)<\/b>Drained heating and changed all manifold seals. Tested on completion for leaks, vented and left fully operational. 185<\/p>

28\/04\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48491","activity_ticket_id":"47201","ticket_reference":"HDT48282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14072 - Redecoration works PO Number- VP23756-23","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/03\/21","activity_end":"2021-03-31 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57870","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 17:51 (dean)<\/b>310.00<\/p>

02\/09\/2021 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48492","activity_ticket_id":"47202","ticket_reference":"HDT48283","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Electrical Test - VP23744-20","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/21","activity_end":"2021-03-31 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57871","activity_notes":"5 Year Electrical Test ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 13:40 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:46 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2021 16:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48493","activity_ticket_id":"47203","ticket_reference":"HDT48284","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test - : VP23744-20","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5 Gerrard Street","cs_id":"361","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PF","ticket_client_site":"361","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/21","activity_end":"2021-03-31 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57872","activity_notes":"5 Year fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 13:41 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:47 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2021 16:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48494","activity_ticket_id":"47204","ticket_reference":"HDT48285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test : VP23744-20","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/21","activity_end":"2021-03-31 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57873","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 13:42 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:47 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2021 16:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48495","activity_ticket_id":"47205","ticket_reference":"HDT48286","ticket_client":"1961","client_name":"August Equity","ticket_title":"Fit 2 Fridges both integrated ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/21","activity_end":"2021-04-14 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57874","activity_notes":"Fit 2 Fridges both integrated and move electrics 14th April ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 13:43 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 13:57 (sandra)<\/b>Wednesday 14th at 9 am <\/p>

14\/04\/2021 13:27 (iain)<\/b>Appliances.<\/p>

14\/04\/2021 14:39 (alan)<\/b>Install New integrated fridgeRemove cupboard install power sockets and wine cooler fridge<\/p>

14\/04\/2021 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48496","activity_ticket_id":"47205","ticket_reference":"HDT48286","ticket_client":"1961","client_name":"August Equity","ticket_title":"Fit 2 Fridges both integrated ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/04\/21","activity_end":"2021-04-14 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57875","activity_notes":"Fit 2 Fridges both integrated and move electrics with Alan to put a door on a cupboard Wednesday at 8 - 9am ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 13:43 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 13:57 (sandra)<\/b>Wednesday 14th at 9 am <\/p>

14\/04\/2021 13:27 (iain)<\/b>Appliances.<\/p>

14\/04\/2021 14:39 (alan)<\/b>Install New integrated fridgeRemove cupboard install power sockets and wine cooler fridge<\/p>

14\/04\/2021 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48497","activity_ticket_id":"47207","ticket_reference":"HDT48288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dimmer module and reinstate door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"795","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"795","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/03\/21","activity_end":"2021-03-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57876","activity_notes":"Please raise a work order for Reddan to attend to the below:-To replace dimmer module caps-To ease\/reinstate the flat doorHi Sandra, Roy is aware . ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 14:00 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 14:41 (roy)<\/b>Ease and adjust door and lock.Replace dimmer module caps<\/p>

01\/04\/2021 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48498","activity_ticket_id":"47208","ticket_reference":"HDT48289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14145 - ITC's decorating ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/03\/21","activity_end":"2021-03-31 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57877","activity_notes":"ITCS's Decorating ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2021 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48499","activity_ticket_id":"47209","ticket_reference":"HDT48290","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/03\/21","activity_end":"2021-03-31 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57878","activity_notes":": Please attend site in relation to: No Hot water in property - boiler showing code F.75, please attend today. (tenant is in all day)WO:#SI-1511-34597","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 15:40 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 16:10 (roy)<\/b>Repressured and checked system<\/p>

31\/03\/2021 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48500","activity_ticket_id":"47210","ticket_reference":"HDT48291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Beeping alarm ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"739","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"739","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/03\/21","activity_end":"2021-03-31 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57879","activity_notes":"Please raise a work order for Reddan to attend.Tenant reported : Kitchen Detector is beeping. ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 16:37 (System)<\/b>Ticket Created<\/p>

31\/03\/2021 17:46 (roy)<\/b>Replaced batteries In two smoke alarms<\/p>

01\/04\/2021 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48501","activity_ticket_id":"47069","ticket_reference":"HDT48150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/21","activity_end":"2021-04-01 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57880","activity_notes":"1)Replace all the carpet in Flat 3 with this Cable Natural Loop - Westex Flooring Cable Natural Loop in CHROME. 2)Replace blinds throughout all flats with these Double Roller Smoke Blind (blinds-2go.co.uk) Double Roller Blind in SMOKE. 3)Remove any toilet brushes\/ bins from the bathrooms. to be completed by 26\/3","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:05 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 16:13 (iain)<\/b>Blinds.<\/p>

11\/03\/2021 16:20 (sandra)<\/b> B38922917WB order number blinds2go<\/p>

12\/03\/2021 14:35 (travis)<\/b>Uplifted all floor tiles in both bathrooms and disposal.<\/p>

16\/03\/2021 10:23 (sandra)<\/b>blinds and carpet on order <\/p>

24\/03\/2021 13:55 (sandra)<\/b>105 mm recess between window and secondary glazing needed to fit blind <\/p>

25\/03\/2021 08:43 (iain)<\/b>Access for carpet fitters.<\/p>

01\/04\/2021 18:36 (travis)<\/b>Removal and replacement of blinds.<\/p>

06\/04\/2021 16:57 (travis)<\/b>Fitting blinds.<\/p>

07\/04\/2021 08:02 (travis)<\/b>Attended all properties and cleared away all rubbish\/old blinds and packaging.Disposal to rear of office.<\/p>

07\/04\/2021 13:17 (sandra)<\/b>3 lounge blinds on order. <\/p>

04\/05\/2021 15:49 (travis)<\/b>Grouting & mastic works.<\/p>

05\/05\/2021 13:38 (sandra)<\/b>blinds to fit <\/p>

13\/05\/2021 10:38 (travis)<\/b>Collection of blinds,fitment x3,disposal of old blinds.<\/p>

24\/05\/2021 12:33 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:34 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:35 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 13:22 (sandra)<\/b>tiling now on correct ticket 48486one more blind to fit <\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48502","activity_ticket_id":"47211","ticket_reference":"HDT48292","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test - common parts ","ticket_address_1":"14a Goodwins Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14a Goodwins Court ","cs_id":"806","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"806","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/21","activity_end":"2021-04-01 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57881","activity_notes":"5 Year Fixed Wiring Test - common parts ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:31 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 11:15 (alan)<\/b>Electrical inspection <\/p>

22\/04\/2021 14:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48503","activity_ticket_id":"47212","ticket_reference":"HDT48293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test - 1st Floor Offrice ","ticket_address_1":"1st floor Office ","ticket_address_2":"14a Goodwins Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"807","cs_address_2":"14a Goodwins Court ","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"807","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/21","activity_end":"2021-04-01 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57882","activity_notes":"5 Year Fixed Wiring Test - 1st Floor Office ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:34 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 06:23 (alan)<\/b>Electrical inspection <\/p>

19\/04\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48504","activity_ticket_id":"47213","ticket_reference":"HDT48294","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test - 2nd floor office ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"14a Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"808","cs_address_2":"14a Goodwins Court ","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"808","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/21","activity_end":"2021-04-01 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57883","activity_notes":"5 year fixed wiring test - 2nd floor office ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:35 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 11:06 (alan)<\/b>Electrical inspection <\/p>

10\/06\/2021 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48505","activity_ticket_id":"47214","ticket_reference":"HDT48295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring - Top Floor apartment ","ticket_address_1":"Top Floor Apartment ","ticket_address_2":"14a Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"809","cs_address_2":"14a Goodwins Court ","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"809","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/21","activity_end":"2021-04-01 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57884","activity_notes":"5 year fixed wiring - Top Floor apartment ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2021 11:36 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48506","activity_ticket_id":"47215","ticket_reference":"HDT48296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Electrical Test - Retail Unit ","ticket_address_1":"3 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 New Row ","cs_id":"810","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LH","ticket_client_site":"810","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/21","activity_end":"2021-04-01 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57885","activity_notes":"5 Year Electrical Test - Retail Unit ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:38 (System)<\/b>Ticket Created<\/p>

11\/06\/2021 15:24 (alan)<\/b>Electrical inspection <\/p>

11\/06\/2021 15:24 (alan)<\/b>Electrical inspection <\/p>

11\/06\/2021 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48507","activity_ticket_id":"47217","ticket_reference":"HDT48298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate timer not working ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/21","activity_end":"2021-04-06 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57886","activity_notes":"Please raise a work Order for Reddan to attend on Tuesday 6th April to investigate the timer not working hereSandra, can we have a timeslot for the tenant please?between 2 - 4 Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:48 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 20:23 (michaelk)<\/b>Attended site and reconfigured controls to work as a non-programmable stat, as tenant requested. Left fully operational, 1 hour labour 50.<\/p>

08\/04\/2021 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48508","activity_ticket_id":"47218","ticket_reference":"HDT48299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert only ","ticket_address_1":"1st floor Office ","ticket_address_2":"14a Goodwins Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"807","cs_address_2":"14a Goodwins Court ","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57887","activity_notes":"Gas Cert only vacant ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 14:14 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 20:27 (michaelk)<\/b>Completed cert 50.<\/p>

08\/04\/2021 11:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48509","activity_ticket_id":"47219","ticket_reference":"HDT48300","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert only ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"14a Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"808","cs_address_2":"14a Goodwins Court ","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"808","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57888","activity_notes":"Gas Cert only vacant property ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 14:17 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 20:27 (michaelk)<\/b>Completed cert 50.<\/p>

08\/04\/2021 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48510","activity_ticket_id":"47220","ticket_reference":"HDT48301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of items from flat 1 32 Wellington to flat 2 36 Wellington ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57889","activity_notes":"Please raise a work order for Reddan to move these items from 1, 32 Wellington St into 2,36 Wellington St.Sandra, Could we have this done today please?","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 14:19 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 15:57 (iain)<\/b>Removals.<\/p>

06\/04\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48511","activity_ticket_id":"47220","ticket_reference":"HDT48301","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of items from flat 1 32 Wellington to flat 2 36 Wellington ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57890","activity_notes":"Please raise a work order for Reddan to move these items from 1, 32 Wellington St into 2,36 Wellington St.Sandra, Could we have this done today please?","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2021 14:19 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 15:57 (iain)<\/b>Removals.<\/p>

06\/04\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48512","activity_ticket_id":"47206","ticket_reference":"HDT48287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Flats 1 - 3 ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57891","activity_notes":"Flat 2Carpet on stairs down to ensuite bathroom still to be replaced - let carpet man in to measure up ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 13:54 (System)<\/b>Ticket Created<\/p>

02\/04\/2021 12:56 (roy)<\/b>Carpet gus didn't turn up. Had to measure and send photos <\/p>

07\/04\/2021 09:08 (sandra)<\/b>Yes I have and to remove the old carpet and disposal and supply and fit new Westex carpet similar to flat 3 the total cost is 495.00<\/p>

13\/04\/2021 12:01 (sandra)<\/b>carpet to be ordered once payment has been received on Wednesday <\/p>

14\/04\/2021 14:44 (alan)<\/b>Look at fault fans in bathroom and WC Order 3 x replacement fans <\/p>

14\/04\/2021 14:44 (alan)<\/b>Return to site and replace 3 faulty fans in bathroom and WC<\/p>

14\/04\/2021 16:35 (sandra)<\/b>replacement fans fitted and left working <\/p>

20\/04\/2021 09:43 (dean)<\/b>Done 60.00<\/p>

20\/04\/2021 09:46 (dean)<\/b>Done 190.00<\/p>

20\/04\/2021 12:14 (sandra)<\/b>carpet fitted <\/p>

20\/04\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48513","activity_ticket_id":"46787","ticket_reference":"HDT47868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14021 - Replacement blinds and doors ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57892","activity_notes":"replacement blinds and dishwasher door vacant property ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2021 17:00 (sandra)<\/b>2 white wooden venetian blinds. 25mm slats with 2 ribbons.1450 drop 560 wide.1500 drop 1160 wide.Plain gloss white kitchen cupboard door for the integrated dishwasher.595 715.<\/p>

05\/02\/2021 16:47 (sandra)<\/b>on order<\/p>

11\/02\/2021 09:42 (sandra)<\/b>waiting for cupboard door <\/p>

17\/02\/2021 09:36 (sandra)<\/b>waiting on access <\/p>

18\/02\/2021 13:17 (sandra)<\/b>vacant <\/p>

23\/02\/2021 18:48 (iain)<\/b>Blinds and door.<\/p>

24\/03\/2021 14:43 (sandra)<\/b>blinds are arriving 2 week in April and cupboard door is in reception <\/p>

07\/04\/2021 11:10 (travis)<\/b>Replaced broken blinds,Fitted new washing machine door, cleared rubbish, disposal to rear of office.<\/p>

07\/04\/2021 13:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48514","activity_ticket_id":"46787","ticket_reference":"HDT47868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14021 - Replacement blinds and doors ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57893","activity_notes":"replacement blinds and dishwasher door vacant property ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2021 17:00 (sandra)<\/b>2 white wooden venetian blinds. 25mm slats with 2 ribbons.1450 drop 560 wide.1500 drop 1160 wide.Plain gloss white kitchen cupboard door for the integrated dishwasher.595 715.<\/p>

05\/02\/2021 16:47 (sandra)<\/b>on order<\/p>

11\/02\/2021 09:42 (sandra)<\/b>waiting for cupboard door <\/p>

17\/02\/2021 09:36 (sandra)<\/b>waiting on access <\/p>

18\/02\/2021 13:17 (sandra)<\/b>vacant <\/p>

23\/02\/2021 18:48 (iain)<\/b>Blinds and door.<\/p>

24\/03\/2021 14:43 (sandra)<\/b>blinds are arriving 2 week in April and cupboard door is in reception <\/p>

07\/04\/2021 11:10 (travis)<\/b>Replaced broken blinds,Fitted new washing machine door, cleared rubbish, disposal to rear of office.<\/p>

07\/04\/2021 13:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48515","activity_ticket_id":"47069","ticket_reference":"HDT48150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57894","activity_notes":"1)Replace all the carpet in Flat 3 with this Cable Natural Loop - Westex Flooring Cable Natural Loop in CHROME. 2)Replace blinds throughout all flats with these Double Roller Smoke Blind (blinds-2go.co.uk) Double Roller Blind in SMOKE. 3)Remove any toilet brushes\/ bins from the bathrooms. to be completed by 26\/3","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2021 13:05 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 16:13 (iain)<\/b>Blinds.<\/p>

11\/03\/2021 16:20 (sandra)<\/b> B38922917WB order number blinds2go<\/p>

12\/03\/2021 14:35 (travis)<\/b>Uplifted all floor tiles in both bathrooms and disposal.<\/p>

16\/03\/2021 10:23 (sandra)<\/b>blinds and carpet on order <\/p>

24\/03\/2021 13:55 (sandra)<\/b>105 mm recess between window and secondary glazing needed to fit blind <\/p>

25\/03\/2021 08:43 (iain)<\/b>Access for carpet fitters.<\/p>

01\/04\/2021 18:36 (travis)<\/b>Removal and replacement of blinds.<\/p>

06\/04\/2021 16:57 (travis)<\/b>Fitting blinds.<\/p>

07\/04\/2021 08:02 (travis)<\/b>Attended all properties and cleared away all rubbish\/old blinds and packaging.Disposal to rear of office.<\/p>

07\/04\/2021 13:17 (sandra)<\/b>3 lounge blinds on order. <\/p>

04\/05\/2021 15:49 (travis)<\/b>Grouting & mastic works.<\/p>

05\/05\/2021 13:38 (sandra)<\/b>blinds to fit <\/p>

13\/05\/2021 10:38 (travis)<\/b>Collection of blinds,fitment x3,disposal of old blinds.<\/p>

24\/05\/2021 12:33 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:34 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:35 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 13:22 (sandra)<\/b>tiling now on correct ticket 48486one more blind to fit <\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48516","activity_ticket_id":"47189","ticket_reference":"HDT48270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/04\/21","activity_end":"2021-04-01 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57895","activity_notes":"just the lights ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2021 14:13 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 11:42 (iain)<\/b>ITC's.<\/p>

01\/04\/2021 15:56 (iain)<\/b>List of works.<\/p>

06\/04\/2021 17:49 (roy)<\/b>Replaced bulbs<\/p>

13\/04\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48517","activity_ticket_id":"47216","ticket_reference":"HDT48297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower not working ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/21","activity_end":"2021-04-01 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57896","activity_notes":"I had a call from a new tenant, Yasmin (07551559293), who has informed us that the shower is not working. All of the other taps are working fine, but the shower has no water coming out.Please confirm if you would like us to raise this with Reddan.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2021 11:43 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 15:11 (sandra)<\/b>new on\/off valve needs to be sourced <\/p>

01\/04\/2021 16:16 (sandra)<\/b>on\/off valve has been sheared off and the centre screw has been adapted <\/p>

06\/04\/2021 17:46 (roy)<\/b>Swapped over cartridge from flat 2.But found the shower bio told door broken along with the handle. Managed to fix the broken door but new handle is required<\/p>

07\/04\/2021 13:12 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2021 12:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2021 12:23 (sandra)<\/b>Flat 2 was not working. part taken from flat 4. Part ordered from Italy for flat 4. on order awaiting delivery<\/p>

27\/04\/2021 13:32 (sandra)<\/b>took parts from Flat 2 for Flat 4. Now Flat 4 parts are taking too long as they are coming from Italy. Garry wants a quote for a replacement shower <\/p>

13\/05\/2021 14:51 (michaelk)<\/b>Supplied replacement shower parts as requested from manufacturer in Italy. Material Cost 250.<\/p>

13\/05\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48518","activity_ticket_id":"47221","ticket_reference":"HDT48302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement drain cover needed ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/21","activity_end":"2021-04-01 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57897","activity_notes":"Replacement drain cover needed to drain in cleaners cupboardi will send a picture for you to look at ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 15:17 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 13:02 (travis)<\/b>Made a new gully cover,painted and fitted.<\/p>

20\/04\/2021 13:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48519","activity_ticket_id":"47222","ticket_reference":"HDT48303","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Removal of rubbish ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/04\/21","activity_end":"2021-04-06 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57898","activity_notes":"Removal of rubbish I am unsure how much exactly there is as I havent seen myself.Im sure a medium sized vehicle would be satisfactory.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 16:24 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 16:24 (sandra)<\/b>asked client how much needs to be cleared <\/p>

07\/04\/2021 13:21 (travis)<\/b>Found most rubbish to have been cleared,Swept and bagged up remainder in basement boiler room and disposed off.<\/p>

07\/04\/2021 13:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48520","activity_ticket_id":"47189","ticket_reference":"HDT48270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/21","activity_end":"2021-04-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57899","activity_notes":"Extractor lights not working.Oven light not working.Extractor fan needs checking, noisy.ITCS ","activity_timesheet":null,"ticket_notes_combined":"

29\/03\/2021 14:13 (System)<\/b>Ticket Created<\/p>

30\/03\/2021 11:42 (iain)<\/b>ITC's.<\/p>

01\/04\/2021 15:56 (iain)<\/b>List of works.<\/p>

06\/04\/2021 17:49 (roy)<\/b>Replaced bulbs<\/p>

13\/04\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48521","activity_ticket_id":"47206","ticket_reference":"HDT48287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Flats 1 - 3 ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/04\/21","activity_end":"2021-04-06 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57900","activity_notes":"Flat 1Both bathroom extractors require repair\/replace in WC its extremely noisy and in ensuite possibly not workingPlease can the freestanding black storage units from bedroom be removedFlat 2Newly installed blind in living room right hand side blind, top panel has slightly fallen downCarpet on stairs down to ensuite bathroom still to be replaced - General\/CommunalDamp stains on 3rd floor landing Garry at Mapp said a damp meter is indicating the area is dry, so he is not worried about an active leak, however this does need paining (picture attached)","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2021 13:54 (System)<\/b>Ticket Created<\/p>

02\/04\/2021 12:56 (roy)<\/b>Carpet gus didn't turn up. Had to measure and send photos <\/p>

07\/04\/2021 09:08 (sandra)<\/b>Yes I have and to remove the old carpet and disposal and supply and fit new Westex carpet similar to flat 3 the total cost is 495.00<\/p>

13\/04\/2021 12:01 (sandra)<\/b>carpet to be ordered once payment has been received on Wednesday <\/p>

14\/04\/2021 14:44 (alan)<\/b>Look at fault fans in bathroom and WC Order 3 x replacement fans <\/p>

14\/04\/2021 14:44 (alan)<\/b>Return to site and replace 3 faulty fans in bathroom and WC<\/p>

14\/04\/2021 16:35 (sandra)<\/b>replacement fans fitted and left working <\/p>

20\/04\/2021 09:43 (dean)<\/b>Done 60.00<\/p>

20\/04\/2021 09:46 (dean)<\/b>Done 190.00<\/p>

20\/04\/2021 12:14 (sandra)<\/b>carpet fitted <\/p>

20\/04\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48522","activity_ticket_id":"47216","ticket_reference":"HDT48297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower not working ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/21","activity_end":"2021-04-06 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57901","activity_notes":"I had a call from a new tenant, Yasmin (07551559293), who has informed us that the shower is not working. All of the other taps are working fine, but the shower has no water coming out.Please confirm if you would like us to raise this with Reddan.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:43 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 15:11 (sandra)<\/b>new on\/off valve needs to be sourced <\/p>

01\/04\/2021 16:16 (sandra)<\/b>on\/off valve has been sheared off and the centre screw has been adapted <\/p>

06\/04\/2021 17:46 (roy)<\/b>Swapped over cartridge from flat 2.But found the shower bio told door broken along with the handle. Managed to fix the broken door but new handle is required<\/p>

07\/04\/2021 13:12 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2021 12:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2021 12:23 (sandra)<\/b>Flat 2 was not working. part taken from flat 4. Part ordered from Italy for flat 4. on order awaiting delivery<\/p>

27\/04\/2021 13:32 (sandra)<\/b>took parts from Flat 2 for Flat 4. Now Flat 4 parts are taking too long as they are coming from Italy. Garry wants a quote for a replacement shower <\/p>

13\/05\/2021 14:51 (michaelk)<\/b>Supplied replacement shower parts as requested from manufacturer in Italy. Material Cost 250.<\/p>

13\/05\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48523","activity_ticket_id":"47223","ticket_reference":"HDT48304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into the Pharmacy","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/04\/21","activity_end":"2021-04-06 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57902","activity_notes":": Janet has called to say that there seems to be a leak in the pharmacy rear of the property. She has tried the flat 1 but there was no answer. Please can you investigate and repair.Keys for Flat 1 ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2021 10:25 (System)<\/b>Ticket Created<\/p>

06\/04\/2021 16:54 (travis)<\/b>Leak, sourced,cut water supply, passed over to roy.<\/p>

06\/04\/2021 17:48 (roy)<\/b>Checked lights and all ok<\/p>

07\/04\/2021 17:13 (roy)<\/b>Repaired pipe where it wasn't glued but when ran test it leaked again into the pharmacy and flat 1.Lifted tiles in flat 2 in bathroom and cut sections of floor.Found broken pipe but more of flooding needs lifting so pipe can be replaced<\/p>

08\/04\/2021 20:18 (roy)<\/b>Found leaking pipe undr floor.Broken in 4 parts.Cut out and remove<\/p>

09\/04\/2021 17:03 (roy)<\/b>With Michael Fed 1 1\/2 pipe under floor and reconected up.Tested all okNow need to cut external 4 inch pipe and replace<\/p>

13\/04\/2021 07:06 (michaelk)<\/b>Attended site to investigate leak into flat 1. Traced leak to probable waste pipe beneath bathroom floor. Roy to expose bathroom floor. 1 hour labour 50.<\/p>

13\/04\/2021 07:09 (michaelk)<\/b>Attended site to inspect waste pipes in bathroom floor as they are now exposed. Removed damaged waste and replaced with new, and tested on completion. Note; external 4" waste is also damaged and requires cutting out and replacing. 3 hrs labour 140.<\/p>

13\/04\/2021 15:50 (michaelk)<\/b>Attended site to cut out 4" waste pipe on rear roof, reinstalling services to the toilet and basin. Tested for correct operation and leaks on completion. 140<\/p>

13\/04\/2021 18:09 (roy)<\/b>With Michael. Cut and replace broken 4 inch external pipe<\/p>

14\/04\/2021 15:28 (roy)<\/b>Assist Danny with Dehumidifiers in flat 1 and pharmacy <\/p>

14\/04\/2021 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48524","activity_ticket_id":"47224","ticket_reference":"HDT48305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - out of hours","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/21","activity_end":"2021-04-06 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57903","activity_notes":"access to utility company ","activity_timesheet":null,"ticket_notes_combined":"

06\/04\/2021 11:23 (System)<\/b>Ticket Created<\/p>

06\/04\/2021 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48525","activity_ticket_id":"47225","ticket_reference":"HDT48306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - no hot water\/heating ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/21","activity_end":"2021-04-06 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57904","activity_notes":"no hot water - no heating ","activity_timesheet":null,"ticket_notes_combined":"

06\/04\/2021 11:30 (System)<\/b>Ticket Created<\/p>

06\/04\/2021 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48526","activity_ticket_id":"47223","ticket_reference":"HDT48304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into the Pharmacy","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/21","activity_end":"2021-04-06 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57905","activity_notes":"Can you check the electrics in in the pharmacy please ASAP ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2021 10:25 (System)<\/b>Ticket Created<\/p>

06\/04\/2021 16:54 (travis)<\/b>Leak, sourced,cut water supply, passed over to roy.<\/p>

06\/04\/2021 17:48 (roy)<\/b>Checked lights and all ok<\/p>

07\/04\/2021 17:13 (roy)<\/b>Repaired pipe where it wasn't glued but when ran test it leaked again into the pharmacy and flat 1.Lifted tiles in flat 2 in bathroom and cut sections of floor.Found broken pipe but more of flooding needs lifting so pipe can be replaced<\/p>

08\/04\/2021 20:18 (roy)<\/b>Found leaking pipe undr floor.Broken in 4 parts.Cut out and remove<\/p>

09\/04\/2021 17:03 (roy)<\/b>With Michael Fed 1 1\/2 pipe under floor and reconected up.Tested all okNow need to cut external 4 inch pipe and replace<\/p>

13\/04\/2021 07:06 (michaelk)<\/b>Attended site to investigate leak into flat 1. Traced leak to probable waste pipe beneath bathroom floor. Roy to expose bathroom floor. 1 hour labour 50.<\/p>

13\/04\/2021 07:09 (michaelk)<\/b>Attended site to inspect waste pipes in bathroom floor as they are now exposed. Removed damaged waste and replaced with new, and tested on completion. Note; external 4" waste is also damaged and requires cutting out and replacing. 3 hrs labour 140.<\/p>

13\/04\/2021 15:50 (michaelk)<\/b>Attended site to cut out 4" waste pipe on rear roof, reinstalling services to the toilet and basin. Tested for correct operation and leaks on completion. 140<\/p>

13\/04\/2021 18:09 (roy)<\/b>With Michael. Cut and replace broken 4 inch external pipe<\/p>

14\/04\/2021 15:28 (roy)<\/b>Assist Danny with Dehumidifiers in flat 1 and pharmacy <\/p>

14\/04\/2021 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48527","activity_ticket_id":"47226","ticket_reference":"HDT48307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine is leaking ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/04\/21","activity_end":"2021-04-06 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57906","activity_notes":"Washing machine is leaking ","activity_timesheet":null,"ticket_notes_combined":"

06\/04\/2021 11:44 (System)<\/b>Ticket Created<\/p>

06\/04\/2021 11:47 (sandra)<\/b>washing machine has leaked into the pharmacy.appliance engineer to check and replace detergent drawer <\/p>

06\/04\/2021 12:17 (sandra)<\/b>We can send an engineer out on Thursday, 08\/04, between 12pm and 6pm - please confirm at your earliest convenience. <\/p>

13\/04\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>

08\/07\/2021 12:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2021 12:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48528","activity_ticket_id":"47228","ticket_reference":"HDT48309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14141 - redecorate stain from leak PO NUmber : VP23938-25","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"753","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"753","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/04\/21","activity_end":"2021-04-06 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57907","activity_notes":"redecorate stain from leak ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 22:20 (dean)<\/b>Done 320.00<\/p>

05\/05\/2021 13:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48529","activity_ticket_id":"47229","ticket_reference":"HDT48310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Cert only ","ticket_address_1":"Flat 2, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/21","activity_end":"2021-04-06 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57908","activity_notes":"Gas Cert Only ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2021 16:27 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 20:23 (michaelk)<\/b>Completed cert 50.<\/p>

08\/04\/2021 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48530","activity_ticket_id":"47238","ticket_reference":"HDT48319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/21","activity_end":"2021-04-07 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57909","activity_notes":"no heating ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:29 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 17:09 (roy)<\/b>Found temperature on boiler very low. Increased and ok.Manifold and pump ok but controller for zone valve seems faulty and unable to reset.Michael to attend in the morning<\/p>

08\/04\/2021 11:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48531","activity_ticket_id":"47239","ticket_reference":"HDT48320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"unstable fridge ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/04\/21","activity_end":"2021-04-07 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57910","activity_notes":"THURSDAY AFTERNOON WITH TENANT #SI-1290-34816Issue Details: Please attend site to rectify unstable fridgeand oven light ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:32 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 13:47 (roy)<\/b>Fridge unstable due to no rear legs. Broken\/missingNeeds new fridge as if get new legs the sockets may also be broken.Have placed timber support at rear but really should have legs.Unable to remove glass dome in oven to replace bulb. Glass will break if using tool<\/p>

08\/04\/2021 16:46 (sandra)<\/b>appliance engineer needed <\/p>

13\/04\/2021 12:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48532","activity_ticket_id":"47161","ticket_reference":"HDT48242","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"737","cs_address_2":"13-15 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"737","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/21","activity_end":"2021-04-07 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57911","activity_notes":"VACANT NEEDS TO BE COMPLETED BY FRIDAY Realign kitchen cupboardsRegrout bathroom floor and tilesNew shower seal in bathroomRegrout wet room","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 16:48 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 15:47 (travis)<\/b>Grouting works to main bathroom and wetroom,Walls and floors.New shower seal fitted,All cupboards in kitchen aligned,inc appliances.<\/p>

09\/04\/2021 17:00 (roy)<\/b>Repaired light and extractor fans All ok <\/p>

10\/04\/2021 12:29 (roy)<\/b>Silicone behind hand basins x 2 Retightened all door handles Vented and repressured system and checked all thermostatic control valves PLEASE NOTE: Leak on shower causing damage to skirtingAlso tape covering switch spur to immersion. Problem?? Damage to floor and skirting by pressure release valve.Have sent photos<\/p>

12\/04\/2021 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48533","activity_ticket_id":"47161","ticket_reference":"HDT48242","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"737","cs_address_2":"13-15 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"737","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/21","activity_end":"2021-04-07 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57912","activity_notes":"NEEDS TO BE FINISHED BY FRIDAY Missing light above bath please replaceReplace or repair extractor fan","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2021 16:48 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 15:47 (travis)<\/b>Grouting works to main bathroom and wetroom,Walls and floors.New shower seal fitted,All cupboards in kitchen aligned,inc appliances.<\/p>

09\/04\/2021 17:00 (roy)<\/b>Repaired light and extractor fans All ok <\/p>

10\/04\/2021 12:29 (roy)<\/b>Silicone behind hand basins x 2 Retightened all door handles Vented and repressured system and checked all thermostatic control valves PLEASE NOTE: Leak on shower causing damage to skirtingAlso tape covering switch spur to immersion. Problem?? Damage to floor and skirting by pressure release valve.Have sent photos<\/p>

12\/04\/2021 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48534","activity_ticket_id":"47240","ticket_reference":"HDT48321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only 4th may ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/21","activity_end":"2021-05-03 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57913","activity_notes":"Gas Test only booked 4 May ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 09:57 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48535","activity_ticket_id":"47241","ticket_reference":"HDT48322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test Only - 4th May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"315","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"315","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/21","activity_end":"2021-05-03 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57914","activity_notes":"Gas Test Only booked 3 May ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 09:59 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48536","activity_ticket_id":"47242","ticket_reference":"HDT48323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - Tuesday 14th PO Number : VP 24044-14 ","ticket_address_1":"Flat 1","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/04\/21","activity_end":"2021-04-14 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57915","activity_notes":"Gas and PAT Test - Tuesday 14th ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 10:56 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 12:11 (roy)<\/b>Pat test No smoke alarms<\/p>

14\/04\/2021 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48537","activity_ticket_id":"47242","ticket_reference":"HDT48323","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - Tuesday 14th PO Number : VP 24044-14 ","ticket_address_1":"Flat 1","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/21","activity_end":"2021-04-14 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57916","activity_notes":"Gas and PAT Test - Tuesday 14th ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 10:56 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 12:11 (roy)<\/b>Pat test No smoke alarms<\/p>

14\/04\/2021 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48538","activity_ticket_id":"47243","ticket_reference":"HDT48324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 14th April PO Number : VP 24045-15","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/04\/21","activity_end":"2021-04-14 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57917","activity_notes":"Gas and PAT test - 14th April ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 10:59 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 12:12 (roy)<\/b>Pat test No smoke alarms<\/p>

14\/04\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48539","activity_ticket_id":"47243","ticket_reference":"HDT48324","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 14th April PO Number : VP 24045-15","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/21","activity_end":"2021-04-14 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57918","activity_notes":"Gas and PAT test - 14th April ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 10:59 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 12:12 (roy)<\/b>Pat test No smoke alarms<\/p>

14\/04\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48540","activity_ticket_id":"47244","ticket_reference":"HDT48325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 15th April PO Number : VP24052-13","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/04\/21","activity_end":"2021-04-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57919","activity_notes":"GAS and PAT test - 15th April ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 11:00 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 06:57 (michaelk)<\/b>Completed gas cert\/service and plumbing check. <\/p>

16\/04\/2021 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48541","activity_ticket_id":"47244","ticket_reference":"HDT48325","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 15th April PO Number : VP24052-13","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/21","activity_end":"2021-04-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57920","activity_notes":"GAS and PAT test - 15th April ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 11:00 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 06:57 (michaelk)<\/b>Completed gas cert\/service and plumbing check. <\/p>

16\/04\/2021 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48542","activity_ticket_id":"47245","ticket_reference":"HDT48326","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 15th April PO Number : VP24054-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/04\/21","activity_end":"2021-04-15 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57921","activity_notes":"GAS and PAT - 15th April ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 11:02 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 06:57 (michaelk)<\/b>Completed gas cert\/service and plumbing check.<\/p>

16\/04\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>

18\/05\/2021 14:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/05\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48543","activity_ticket_id":"47245","ticket_reference":"HDT48326","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 15th April PO Number : VP24054-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/21","activity_end":"2021-04-15 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57922","activity_notes":"GAS and PAT - 15th April ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 11:02 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 06:57 (michaelk)<\/b>Completed gas cert\/service and plumbing check.<\/p>

16\/04\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>

18\/05\/2021 14:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/05\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48544","activity_ticket_id":"47246","ticket_reference":"HDT48327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 16th April PO Number : VP24057-18","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"697","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"697","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/21","activity_end":"2021-04-16 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57923","activity_notes":"Gas and PAT test - 16th April ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 11:03 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 12:46 (roy)<\/b>Pat and smoke test<\/p>

16\/04\/2021 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48545","activity_ticket_id":"47246","ticket_reference":"HDT48327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 16th April PO Number : VP24057-18","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"697","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"697","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/21","activity_end":"2021-04-16 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57924","activity_notes":"Gas and PAT test - 16th April ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 11:03 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 12:46 (roy)<\/b>Pat and smoke test<\/p>

16\/04\/2021 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48546","activity_ticket_id":"47247","ticket_reference":"HDT48328","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test - 30th April PO Number > VP24025-13 and PAT Testing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"513","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"513","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/21","activity_end":"2021-04-30 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57925","activity_notes":"5 Year Fixed Wiring Test - 30th April ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 11:06 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 07:13 (alan)<\/b>Electrical inspection and PAT test<\/p>

04\/05\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48547","activity_ticket_id":"47248","ticket_reference":"HDT48329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14161 - Floor refurbishment","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"705","cs_address_2":"61 Chandos Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"705","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/04\/21","activity_end":"2021-04-07 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57926","activity_notes":"Wood Floor refurbishment","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2021 13:54 (roy)<\/b>Give access and return to lock up<\/p>

27\/04\/2021 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48548","activity_ticket_id":"47251","ticket_reference":"HDT48332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"water feed investigations ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/21","activity_end":"2021-04-07 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57927","activity_notes":"Confirm if there is any back flow protection on the mains feed to the F&E tanks and if so ensure that it is where the mains feed to the tank branches off from the domestic pipework that is in regular use. If no back flow protection is present, either have some installed or install a point for the feed to the F&E tanks to be flushed weekly at the end of the run (possibly by extending the pipework into the adjacent toilets). ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 11:29 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 15:45 (michaelk)<\/b>Attended site to install double check valve to mains water and cut out all reported dead legs in tank room. Safe isolation couldn't be achieved due to the valve, so the mains was frozen. A new lever arm was fitted with a double check valve both located in the meter room. Labour 230 plus materials 65. Total 295.<\/p>

27\/05\/2021 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48549","activity_ticket_id":"47230","ticket_reference":"HDT48311","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/21","activity_end":"2021-05-20 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57928","activity_notes":"5 Year Fixed Wiring Test - BOOKED 20TH MAY 38 St Martins Lane Landlord - ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:11 (System)<\/b>Ticket Created<\/p>

21\/05\/2021 06:49 (alan)<\/b>Electrical inspection <\/p>

21\/05\/2021 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48550","activity_ticket_id":"47231","ticket_reference":"HDT48312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/21","activity_end":"2021-05-12 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57929","activity_notes":"3.1, 38 St Martins Lane - BOOKED 12TH MAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:12 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 06:08 (alan)<\/b>Electrical inspection <\/p>

13\/05\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48551","activity_ticket_id":"47232","ticket_reference":"HDT48313","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"723","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"723","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/21","activity_end":"2021-05-12 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57930","activity_notes":"3.2, 38 St Martins Lane - BOOKED 12TH MAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:12 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 06:08 (alan)<\/b>Electrical inspection <\/p>

13\/05\/2021 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48552","activity_ticket_id":"47233","ticket_reference":"HDT48314","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/05\/21","activity_end":"2021-05-19 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57931","activity_notes":"3.3, 38 St Martins Lane - BOOKED 19TH MAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:13 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:27 (alan)<\/b>Electrical inspection <\/p>

20\/05\/2021 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48553","activity_ticket_id":"47234","ticket_reference":"HDT48315","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/21","activity_end":"2021-05-21 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57932","activity_notes":"4.1, 38 St Martins Lane -BOOKED 21ST MAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:18 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 06:15 (alan)<\/b>Electrical inspection <\/p>

24\/05\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48554","activity_ticket_id":"47235","ticket_reference":"HDT48316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/21","activity_end":"2021-05-13 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57933","activity_notes":"4.2, 38 St Martins Lane - BOOKED 13TH MAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:18 (System)<\/b>Ticket Created<\/p>

21\/05\/2021 07:04 (alan)<\/b>Electrical inspection <\/p>

21\/05\/2021 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48555","activity_ticket_id":"47236","ticket_reference":"HDT48317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/21","activity_end":"2021-05-14 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57934","activity_notes":"4.3, 38 St Martins Lane -BOOKED 14TH MAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:19 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 18:38 (alan)<\/b>Electrical inspection <\/p>

17\/05\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48556","activity_ticket_id":"47237","ticket_reference":"HDT48318","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"725","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"725","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/21","activity_end":"2021-05-18 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57935","activity_notes":"4.4, 38 St Martins Lane -BOOKED 18TH MAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 09:20 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 10:59 (alan)<\/b>Electrical inspection <\/p>

18\/05\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48557","activity_ticket_id":"47252","ticket_reference":"HDT48333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of items in the cupboard ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/21","activity_end":"2021-04-07 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57936","activity_notes":"Please raise a work order for Reddan to remove\/discard items left in the cupboard.Hi Sandra, please collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 11:46 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 15:22 (travis)<\/b>Removal of smaller items from top floor storage cupboard.Will return to complete in the morning when I can park outside to remove heavier items.<\/p>

08\/04\/2021 08:12 (travis)<\/b>Removal of all rubbish, leaving the mobile air conditioning unit as instructed by Lillian.<\/p>

09\/04\/2021 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48558","activity_ticket_id":"47250","ticket_reference":"HDT48331","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine drum catching","ticket_address_1":"Flat 6, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/04\/21","activity_end":"2021-04-09 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57937","activity_notes":"washing machine drum catching Please raise a work order for Reddan to attend to the washing machine here.the drum is catching when on a cycle","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 11:26 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 11:54 (sandra)<\/b>e will be able to send an engineer on Friday, 09\/04 in the afternoon 12-6 pm<\/p>

12\/04\/2021 13:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48559","activity_ticket_id":"47253","ticket_reference":"HDT48334","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement Radiator and Basin ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/21","activity_end":"2021-04-07 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57938","activity_notes":"Please go ahead and replace the sink and radiator","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 12:04 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 06:46 (michaelk)<\/b>Drained down heating and replaced radiator in living room. Reinstated heating heating on completion. 4hrs labour plus parts 237 65.Total 422.65.<\/p>

22\/04\/2021 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48560","activity_ticket_id":"47249","ticket_reference":"HDT48330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower door and kick plate ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"38","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"38","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/21","activity_end":"2021-04-07 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57939","activity_notes":"TENANT HOME THIS AFTERNOON Please raise a work order for Reddan to attend, replace the shower door handle and refix the kitchen kick plate panelsSandra, please let us know when you can attend so that we can book this in with the tenant","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 11:16 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 15:19 (travis)<\/b>List of works,Plinths refitted,Shower door handle tightened,Shower unblocked and flushed through.<\/p>

08\/04\/2021 11:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48561","activity_ticket_id":"47254","ticket_reference":"HDT48335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty bedroom window and foul smell","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/21","activity_end":"2021-04-07 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57940","activity_notes":"faulty bedroom window foul smell ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 15:28 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 20:14 (roy)<\/b>Ease and adjusted window Flushed through all utilities. No foul smell Got heating up and running for tenant. Checked all thermostatic valves on radiatorsNeed new handle on one window. Return Friday <\/p>

10\/04\/2021 18:15 (roy)<\/b>Removed\/Replaced 2 x Casement fasteners<\/p>

12\/04\/2021 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48562","activity_ticket_id":"47255","ticket_reference":"HDT48336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full redec special attending to wall with minor cracks ","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/04\/21","activity_end":"2021-04-07 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57941","activity_notes":"1.Repainting the apartment all white (with special attention to some walls which have cracks)Access on 30th April but must be completed by 4 May.","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 16:52 (System)<\/b>Ticket Created<\/p>

29\/04\/2021 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48563","activity_ticket_id":"47256","ticket_reference":"HDT48337","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement carpet on stairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/04\/21","activity_end":"2021-04-07 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57942","activity_notes":"Can we also add this to the works:Replace the carpet on the stairs in the apartment Please use the same one as 61 Chandos Place.","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 16:55 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 11:47 (sandra)<\/b>BOOKED FOR FRIDAY AT 2PM<\/p>

09\/04\/2021 10:28 (sandra)<\/b>measuring up on Friday at 2pm with Roy <\/p>

09\/04\/2021 16:56 (roy)<\/b>Carpet didn't turn up at 2pm. Waited 20 minutes then went to flat.Need 4 x Transformers but tenant leaving at end of the month.Should we do it then??<\/p>

13\/04\/2021 11:54 (sandra)<\/b>measurements taken <\/p>

13\/04\/2021 11:55 (sandra)<\/b>4 transformers required. emailed client to ask if we should order <\/p>

13\/04\/2021 12:02 (sandra)<\/b>carpet to be ordered once payment received on Wednesday <\/p>

16\/04\/2021 10:46 (sandra)<\/b>Have requested for Tuesday morning at 10:30am, awaiting access <\/p>

20\/04\/2021 10:05 (sandra)<\/b>new carpet booked for 4\/5 May <\/p>

20\/04\/2021 13:43 (sandra)<\/b>rescheduled to the 26th April <\/p>

27\/04\/2021 09:54 (roy)<\/b>Give access to carpet guys<\/p>

27\/04\/2021 16:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48564","activity_ticket_id":"47259","ticket_reference":"HDT48340","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test only","ticket_address_1":"Flat 2","ticket_address_2":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"737","cs_address_2":"13-15 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"737","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/04\/21","activity_end":"2021-04-08 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57943","activity_notes":"PAT Test only ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2021 10:05 (System)<\/b>Ticket Created<\/p>

09\/04\/2021 16:58 (roy)<\/b>Pat test<\/p>

12\/04\/2021 13:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48565","activity_ticket_id":"47238","ticket_reference":"HDT48319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/21","activity_end":"2021-04-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57944","activity_notes":"no heating ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 09:29 (System)<\/b>Ticket Created<\/p>

07\/04\/2021 17:09 (roy)<\/b>Found temperature on boiler very low. Increased and ok.Manifold and pump ok but controller for zone valve seems faulty and unable to reset.Michael to attend in the morning<\/p>

08\/04\/2021 11:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48566","activity_ticket_id":"47223","ticket_reference":"HDT48304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into the Pharmacy","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/21","activity_end":"2021-04-08 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57945","activity_notes":": Janet has called to say that there seems to be a leak in the pharmacy rear of the property. She has tried the flat 1 but there was no answer. Please can you investigate and repair.Keys for Flat 1 Replacement tiled bathroom floor once issue has been repaired. ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2021 10:25 (System)<\/b>Ticket Created<\/p>

06\/04\/2021 16:54 (travis)<\/b>Leak, sourced,cut water supply, passed over to roy.<\/p>

06\/04\/2021 17:48 (roy)<\/b>Checked lights and all ok<\/p>

07\/04\/2021 17:13 (roy)<\/b>Repaired pipe where it wasn't glued but when ran test it leaked again into the pharmacy and flat 1.Lifted tiles in flat 2 in bathroom and cut sections of floor.Found broken pipe but more of flooding needs lifting so pipe can be replaced<\/p>

08\/04\/2021 20:18 (roy)<\/b>Found leaking pipe undr floor.Broken in 4 parts.Cut out and remove<\/p>

09\/04\/2021 17:03 (roy)<\/b>With Michael Fed 1 1\/2 pipe under floor and reconected up.Tested all okNow need to cut external 4 inch pipe and replace<\/p>

13\/04\/2021 07:06 (michaelk)<\/b>Attended site to investigate leak into flat 1. Traced leak to probable waste pipe beneath bathroom floor. Roy to expose bathroom floor. 1 hour labour 50.<\/p>

13\/04\/2021 07:09 (michaelk)<\/b>Attended site to inspect waste pipes in bathroom floor as they are now exposed. Removed damaged waste and replaced with new, and tested on completion. Note; external 4" waste is also damaged and requires cutting out and replacing. 3 hrs labour 140.<\/p>

13\/04\/2021 15:50 (michaelk)<\/b>Attended site to cut out 4" waste pipe on rear roof, reinstalling services to the toilet and basin. Tested for correct operation and leaks on completion. 140<\/p>

13\/04\/2021 18:09 (roy)<\/b>With Michael. Cut and replace broken 4 inch external pipe<\/p>

14\/04\/2021 15:28 (roy)<\/b>Assist Danny with Dehumidifiers in flat 1 and pharmacy <\/p>

14\/04\/2021 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48567","activity_ticket_id":"47256","ticket_reference":"HDT48337","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement carpet on stairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/04\/21","activity_end":"2021-04-09 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57946","activity_notes":"FRIDAY AT 2PM WITH THE CARPET MAN Replace the carpet on the stairs in the apartment Please use the same one as 61 Chandos Place.Can we also please check the transformers in the lights as the T has changed the bulbs but the lights are still not working?","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 16:55 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 11:47 (sandra)<\/b>BOOKED FOR FRIDAY AT 2PM<\/p>

09\/04\/2021 10:28 (sandra)<\/b>measuring up on Friday at 2pm with Roy <\/p>

09\/04\/2021 16:56 (roy)<\/b>Carpet didn't turn up at 2pm. Waited 20 minutes then went to flat.Need 4 x Transformers but tenant leaving at end of the month.Should we do it then??<\/p>

13\/04\/2021 11:54 (sandra)<\/b>measurements taken <\/p>

13\/04\/2021 11:55 (sandra)<\/b>4 transformers required. emailed client to ask if we should order <\/p>

13\/04\/2021 12:02 (sandra)<\/b>carpet to be ordered once payment received on Wednesday <\/p>

16\/04\/2021 10:46 (sandra)<\/b>Have requested for Tuesday morning at 10:30am, awaiting access <\/p>

20\/04\/2021 10:05 (sandra)<\/b>new carpet booked for 4\/5 May <\/p>

20\/04\/2021 13:43 (sandra)<\/b>rescheduled to the 26th April <\/p>

27\/04\/2021 09:54 (roy)<\/b>Give access to carpet guys<\/p>

27\/04\/2021 16:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48568","activity_ticket_id":"47260","ticket_reference":"HDT48341","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water flooding in the basement ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/04\/21","activity_end":"2021-04-08 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57947","activity_notes":"Can we have a call out to the above as water is flooding the basement rear area where the drains are blocking and backing up please?The porter is there until 4pm his number is 0207 436 7316","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2021 11:58 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 13:18 (roy)<\/b>Cleared blockage.All ok<\/p>

08\/04\/2021 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48569","activity_ticket_id":"47262","ticket_reference":"HDT48343","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"downlights\/lamps in common parts ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/21","activity_end":"2021-04-08 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57948","activity_notes":"Please attend site in relation to: investigate failed downlights\/lamps in common parts & Re the utility cupboard ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2021 12:33 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 11:30 (alan)<\/b>Replaced two faulty downlights in common parts<\/p>

28\/07\/2021 17:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48570","activity_ticket_id":"47264","ticket_reference":"HDT48345","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating\/hot water issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/21","activity_end":"2021-04-08 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57949","activity_notes":"HDT48306 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2021 14:23 (sandra)<\/b>ordered a PRV <\/p>

16\/04\/2021 06:54 (michaelk)<\/b>Attended site to replace prv to boiler and re-pressurise expansion vessel. Completed works, cost 143.<\/p>

16\/04\/2021 08:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48571","activity_ticket_id":"47263","ticket_reference":"HDT48344","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"mouse proofing ","ticket_address_1":"Flat 6","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"818","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"818","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/21","activity_end":"2021-04-08 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57950","activity_notes":"between 8 - 9 am Can we have a call out for Monday to get a couple of holes sealed within flat 6 please near the heating pipes as we have had mice treatment but the mouse is still appearing near these holes (photo attached)! If you can confirm please as we need to let the owner know.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2021 12:34 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 14:42 (sandra)<\/b>Asked for Access on Tuesday <\/p>

13\/04\/2021 08:49 (travis)<\/b>Mouse proofing around central heating pipes in living room.<\/p>

13\/04\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48572","activity_ticket_id":"47265","ticket_reference":"HDT48346","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good hole in wall ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/04\/21","activity_end":"2021-04-08 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57951","activity_notes":"Please raise wo for Reddan to repair and make good hole in wall on stairs at 25 WS","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2021 15:17 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 22:19 (dean)<\/b>Done 90.00<\/p>

05\/05\/2021 13:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48573","activity_ticket_id":"47261","ticket_reference":"HDT48342","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of commercial waste in bike room ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/21","activity_end":"2021-04-08 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57952","activity_notes":"Please raise a work order for Reddan to remove the items in the attached picture in the bike store of the basement for 38 St Martins Lane.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2021 12:30 (System)<\/b>Ticket Created<\/p>

09\/04\/2021 16:33 (travis)<\/b>Disassemble and remove rubbish in bike store.<\/p>

12\/04\/2021 15:14 (travis)<\/b>Removal\/disposal of rubbish left in bike store.<\/p>

12\/04\/2021 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48574","activity_ticket_id":"47239","ticket_reference":"HDT48320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"unstable fridge ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/04\/21","activity_end":"2021-04-08 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57953","activity_notes":"#SI-1290-34816Issue Details: Please attend site to rectify unstable fridgeCan we add, please change the oven Light whilst here at the same time.","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2021 09:32 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 13:47 (roy)<\/b>Fridge unstable due to no rear legs. Broken\/missingNeeds new fridge as if get new legs the sockets may also be broken.Have placed timber support at rear but really should have legs.Unable to remove glass dome in oven to replace bulb. Glass will break if using tool<\/p>

08\/04\/2021 16:46 (sandra)<\/b>appliance engineer needed <\/p>

13\/04\/2021 12:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48575","activity_ticket_id":"47248","ticket_reference":"HDT48329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14161 - Floor refurbishment","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"705","cs_address_2":"61 Chandos Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"705","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/04\/21","activity_end":"2021-04-09 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57954","activity_notes":"The flooring contractor is called Terry - 07977933528 he will meet you tomorrow between 7:30 and 8am Wood Floor refurbishment","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2021 13:54 (roy)<\/b>Give access and return to lock up<\/p>

27\/04\/2021 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48576","activity_ticket_id":"47266","ticket_reference":"HDT48347","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"cable and signage ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/04\/21","activity_end":"2021-04-09 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57955","activity_notes":"Replace attached sign and replace with a stand no entry sign (basement plant room door)Remove cable (see picture attached)","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2021 12:29 (System)<\/b>Ticket Created<\/p>

09\/04\/2021 12:29 (sandra)<\/b>Agreed price of 95.00<\/p>

23\/04\/2021 12:10 (iain)<\/b>Cable and sign.<\/p>

23\/04\/2021 12:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48577","activity_ticket_id":"47267","ticket_reference":"HDT48348","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14147 - Decorating for ITCs","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/04\/21","activity_end":"2021-04-09 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57956","activity_notes":"Decorating for ITCs ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 09:44 (dean)<\/b>Done 560.00<\/p>

20\/04\/2021 12:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48578","activity_ticket_id":"47062","ticket_reference":"HDT48143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14084 - Replacement blinds and Blind repairs VP22195-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/04\/21","activity_end":"2021-04-29 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57957","activity_notes":"THURSDAY TO REPLACE BLINDS AT 2.01 AND 3.03 ONLYAT 10 AM START MUST BE FINISHED BY 3PM Replacement blinds and repair to blinds that are needed in all flats PO Number : VP22195-19 ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:57 (sandra)<\/b>ordered 10\/3 <\/p>

29\/04\/2021 14:12 (travis)<\/b>Various blinds fitted and others repaired.<\/p>

29\/04\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 15:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2021 15:56 (roy)<\/b>Assist Travis and fit a couple of blinds and repairs to others <\/p>

06\/05\/2021 15:29 (iain)<\/b>Blinds.<\/p>

06\/05\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2021 13:14 (sandra)<\/b>friday between 12 - 2 to fit blind in 2.02.<\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>A replacement blind for 2.01 has been ordered as the first one was faulty. ETA w\/c 21\/6<\/p>

06\/07\/2021 11:44 (sandra)<\/b>noon Thursday with keys to fit blind in 2.01<\/p>

08\/07\/2021 14:15 (travis)<\/b>Collect blind from office and fit at above property,Dispose of old behind office.<\/p>

08\/07\/2021 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48579","activity_ticket_id":"47114","ticket_reference":"HDT48195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hinges on metal hatch to be repaired","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/21","activity_end":"2021-04-09 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57958","activity_notes":"Trav - Can you speak to me (Michael) before attending: Please attend site to repair the hinges on the metal hatch at the rear of 13 GS","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2021 11:04 (System)<\/b>Ticket Created<\/p>

19\/03\/2021 10:17 (roy)<\/b>Hinges broken and welded onto metal trap door on fire escapeNeed welder<\/p>

15\/04\/2021 15:47 (travis)<\/b>Replaced hinges on steel inspection plate.<\/p>

15\/04\/2021 15:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48580","activity_ticket_id":"47166","ticket_reference":"HDT48247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate the furniture on 14\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/21","activity_end":"2021-04-14 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57959","activity_notes":"Please raise a work order for Reddan to attend 14\/04\/21 morning to reinstate the furniture here.Can these works be pushed back to the 14th please and if any walls are damaged, can we touch them up as we go please? Thank youwith Dan ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 09:29 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:25 (dan)<\/b>Unable to carry out works, rearranged for 15\/4<\/p>

15\/04\/2021 16:19 (dan)<\/b>Reinstated furniture as instructed<\/p>

16\/04\/2021 12:55 (roy)<\/b>Replaced furniture as requested<\/p>

16\/04\/2021 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48581","activity_ticket_id":"47166","ticket_reference":"HDT48247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate the furniture on 14\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/04\/21","activity_end":"2021-04-14 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57960","activity_notes":"Please raise a work order for Reddan to attend 14\/04\/21 morning to reinstate the furniture here.Can these works be pushed back to the 14th please and if any walls are damaged, can we touch them up as we go please? Thank youwith Roy ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 09:29 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:25 (dan)<\/b>Unable to carry out works, rearranged for 15\/4<\/p>

15\/04\/2021 16:19 (dan)<\/b>Reinstated furniture as instructed<\/p>

16\/04\/2021 12:55 (roy)<\/b>Replaced furniture as requested<\/p>

16\/04\/2021 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48582","activity_ticket_id":"47227","ticket_reference":"HDT48308","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof clearance ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Leicester Street ","cs_id":"812","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BL","ticket_client_site":"812","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/04\/21","activity_end":"2021-04-15 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57961","activity_notes":"Please attend site to clear & clean roof at 4 LS. This entails removing any debris and clearing away any redundant pipes\/ac units.Please attend site to complete a clear & high pressure clean roof at 4 LS.","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2021 12:49 (System)<\/b>Ticket Created<\/p>

15\/04\/2021 16:18 (dan)<\/b>Unable to complete clearance awaiting instruction from Stephen Mjmapp<\/p>

22\/04\/2021 13:14 (dan)<\/b>Cleared and cleaned roof areas <\/p>

22\/04\/2021 13:27 (travis)<\/b>Roof clearance,Disposal to back of office.<\/p>

22\/04\/2021 13:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48583","activity_ticket_id":"47257","ticket_reference":"HDT48338","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cordon off area where tiles have fallen ","ticket_address_1":"66-70 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"66-70 Shaftesbury Avenue ","cs_id":"817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"817","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/04\/21","activity_end":"2021-04-09 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57962","activity_notes":"Please raise wo for Reddan to cordon off Asbestos containing area at 68-70 SASandra\/Jane - As discussed this can be done with Hazard warning tape.The items\/locations is B.10, which can be found in the attached Asbestos report ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 16:58 (System)<\/b>Ticket Created<\/p>

21\/04\/2021 11:00 (iain)<\/b>Warning tape.<\/p>

21\/04\/2021 11:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48584","activity_ticket_id":"47258","ticket_reference":"HDT48339","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14162 - Replacement window stops ","ticket_address_1":"45-49 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"45-49 Charing Cross Road ","cs_id":"813","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 0AN","ticket_client_site":"813","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/04\/21","activity_end":"2021-04-09 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57963","activity_notes":"Replacement window stops ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 12:23 (iain)<\/b>Window locks.<\/p>

20\/04\/2021 13:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48585","activity_ticket_id":"47268","ticket_reference":"HDT48349","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"MDR\/SW\/14143 - Window locks replacing and windows painted shut ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street","cs_id":"624","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"624","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/04\/21","activity_end":"2021-04-09 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57964","activity_notes":"window locks to be replaced and windows painted shut ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 15:05 (travis)<\/b>Window works.<\/p>

20\/04\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48586","activity_ticket_id":"47175","ticket_reference":"HDT48256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/04\/21","activity_end":"2021-04-09 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57965","activity_notes":" Broken fire alarm please repair or replace let me know if this is something you can do Regrout bathroom Remove sticker from toilet seat Replace shower seal Remove rubbish from bedrooms vacant ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 14:10 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 15:43 (dan)<\/b>Regrouted bathroom floor, pressurised boiler, cleared rubbish, provided quote for bath screen<\/p>

14\/04\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48587","activity_ticket_id":"47269","ticket_reference":"HDT48350","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14069 - Five Year Fixed Wiring Test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/21","activity_end":"2021-06-01 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57966","activity_notes":"Five Year Fixed Wiring Test to be scheduled ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 07:16 (alan)<\/b>Electrical inspection <\/p>

26\/05\/2021 14:34 (alan)<\/b>Electrical inspection <\/p>

01\/06\/2021 06:04 (alan)<\/b>Electrical inspection <\/p>

02\/06\/2021 06:08 (alan)<\/b>Electrical inspection <\/p>

11\/06\/2021 15:24 (alan)<\/b>Electrical inspection <\/p>

11\/06\/2021 15:31 (alan)<\/b>Electrical inspection <\/p>

12\/07\/2021 06:54 (alan)<\/b>Electrical inspection <\/p>

19\/08\/2021 13:39 (alan)<\/b>Complete electrical inspection <\/p>

19\/08\/2021 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48588","activity_ticket_id":"47270","ticket_reference":"HDT48351","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"MDR\/SW\/13782 - Electrical Remedial Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20 Endell Street ","cs_id":"261","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9BD","ticket_client_site":"261","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/21","activity_end":"2021-04-12 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57967","activity_notes":"Remedial works following a failed NICEic report ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 11:19 (alan)<\/b>Quoted works <\/p>

22\/04\/2021 14:08 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2021 14:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48589","activity_ticket_id":"47037","ticket_reference":"HDT48118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 2\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/21","activity_end":"2021-04-12 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57968","activity_notes":"inter-tenancy checks and meter reads 2\/4\/21broken tiles in bathroom that may be causing the leak into the downstairs flat ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:24 (System)<\/b>Ticket Created<\/p>

12\/04\/2021 16:16 (roy)<\/b>Inter tenancy checks completed<\/p>

12\/04\/2021 16:34 (sandra)<\/b>iain to do list <\/p>

21\/04\/2021 11:00 (iain)<\/b>List of works.<\/p>

04\/05\/2021 12:58 (sandra)<\/b>Its probably easier to replace the whole wall. Can they go with these ones - Tekno Tiles Collection | Topps Tiles<\/p>

26\/05\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48590","activity_ticket_id":"47273","ticket_reference":"HDT48354","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"blocked toilet - emergency call out","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"821","cs_address_2":"15 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"821","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/21","activity_end":"2021-04-12 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57969","activity_notes":"blocked toilet - emergency call out ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2021 10:29 (System)<\/b>Ticket Created<\/p>

12\/04\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48591","activity_ticket_id":"47274","ticket_reference":"HDT48355","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace carpet ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/04\/21","activity_end":"2021-04-12 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57970","activity_notes":"Please raise a work order for Reddan to quote to replace the carpet from the 2nd floor to the top of the building with the same Bolon in place between the ground floor and 2nd floorsSandra, the Bolon in Situ is;Bolon tilesrange artisancolour New York","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2021 11:09 (System)<\/b>Ticket Created<\/p>

12\/04\/2021 11:09 (sandra)<\/b>emailed connaught to see if they do this carpet <\/p>

13\/04\/2021 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48592","activity_ticket_id":"47275","ticket_reference":"HDT48356","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"painting and shower seal ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/04\/21","activity_end":"2021-04-12 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57971","activity_notes":"Please attend site in relation to: New shower seal needed Touch up paint in the bathroom around sinkcan you do the shower seal also please ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 12:04 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 09:44 (dean)<\/b>Done 90.00<\/p>

20\/04\/2021 12:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48593","activity_ticket_id":"47038","ticket_reference":"HDT48119","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 1\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"602","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"602","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/21","activity_end":"2021-04-12 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57972","activity_notes":"wants the list inter-tenancy checks and meter reads 1\/4\/21Add a number 1 to the front door as part of the ITCS","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:26 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 15:04 (iain)<\/b>ITC's, lst and mter reads.<\/p>

22\/04\/2021 13:22 (iain)<\/b>List of works.<\/p>

22\/04\/2021 13:23 (iain)<\/b>Dooe number on order.Return Monday 26\/4 to clear remaining rubbish.<\/p>

27\/04\/2021 11:27 (iain)<\/b>List of works.<\/p>

27\/04\/2021 14:40 (alan)<\/b>Order new extractor fan for bathroom <\/p>

28\/04\/2021 12:38 (alan)<\/b>Replace bathroom extractor fanReplace 8 blown lampsReplace faulty light switch in the main roomRefix two wall lights to wall<\/p>

29\/04\/2021 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48594","activity_ticket_id":"47272","ticket_reference":"HDT48353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/21","activity_end":"2021-04-12 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57973","activity_notes":"inter-tenancy checks just the list first ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 10:23 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 12:12 (sandra)<\/b>Iain to speak to Lilian about the amount of things left by Tenant <\/p>

13\/04\/2021 15:04 (iain)<\/b>ITC's.<\/p>

20\/04\/2021 12:22 (iain)<\/b>ITC's. List only.<\/p>

22\/04\/2021 13:10 (iain)<\/b>List of works.<\/p>

22\/04\/2021 13:11 (iain)<\/b>Window lock on order.Glass tile (shower cubicle) to be sourced.3 blinds need replacing.<\/p>

23\/04\/2021 12:11 (iain)<\/b>List if works.<\/p>

23\/04\/2021 12:39 (sandra)<\/b>all blinds removed as requested by Lilian <\/p>

23\/04\/2021 12:40 (sandra)<\/b>Glass brick to be sourced by Iain <\/p>

30\/04\/2021 07:07 (alan)<\/b>List of works Order new switch face plate and dimmer module for bedroom lights <\/p>

30\/04\/2021 07:07 (alan)<\/b>List of works Order new switch face plate and dimmer module for bedroom lights <\/p>

04\/05\/2021 09:28 (roy)<\/b>Fill holes in doors and windows.Rub down and undercoat (Dean to top coat monday) Reseal bathroom floor<\/p>

04\/05\/2021 22:12 (dean)<\/b>Done 80.00<\/p>

26\/05\/2021 14:30 (alan)<\/b>Replace switch plate and dimmer module <\/p>

26\/05\/2021 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48595","activity_ticket_id":"47271","ticket_reference":"HDT48352","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from above ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/05\/21","activity_end":"2021-04-12 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57974","activity_notes":"Leak from ceiling into flat 9access to Flat 6 ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 10:01 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 12:23 (roy)<\/b>Unable to see where leak is coming fromThere are two cracked tiles where another company replaced the shower screen 3 years ago but I do not think this is the cause but it is possible.Silicone and waste looks ok.The tray is level with the floor so unable to get underneath but only seems to leak when both tenants in flat 6 has a shower one after the other.May need to cut access in ceiling in flat 9 to check on the waste or we could replace the silicone in the shower to see if this works or not<\/p>

27\/04\/2021 11:11 (sandra)<\/b>access to Flat 6 requested to seal shower <\/p>

30\/04\/2021 15:29 (jane)<\/b>Rebooked for Wednesday 5th May at 10:30am <\/p>

06\/05\/2021 13:06 (roy)<\/b>Cut away all silicone and resealed. Found underneath the shower screen trapped water not sure how getting underneath. This is not the original screen.Id leak continues we MUST cut access panel in ceiling of flat 9<\/p>

06\/05\/2021 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48596","activity_ticket_id":"47176","ticket_reference":"HDT48257","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"signage ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/21","activity_end":"2021-04-12 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57975","activity_notes":"Please raise wo for Reddan to survey and replace all H&S; fire directional signs etc that were removed by decorators at 82\/88 SA","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 14:30 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 07:42 (travis)<\/b>Replaced all fire exit signage on all floors.<\/p>

14\/04\/2021 16:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48597","activity_ticket_id":"47282","ticket_reference":"HDT48363","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"13 New Row - Six Monthly","ticket_address_1":"13 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/04\/21","activity_end":"2021-04-13 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57976","activity_notes":"Quote MDR\/JH\/10577 - Six Monthly inspection and clearing of lightwell area leaving clear","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:59 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 15:43 (dan)<\/b>Roof maintenance<\/p>

14\/04\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48598","activity_ticket_id":"47283","ticket_reference":"HDT48364","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Top lock of door is not working ","ticket_address_1":"Flat 1","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"752","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/21","activity_end":"2021-04-12 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57977","activity_notes":"top lock of door is not working. tenant outside and 1 inside and door lock jammed or broken. Lilian asked if you could attend please. Greg is making his way there as well to see what can be done. Gregg - 07810090000","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 15:06 (System)<\/b>Ticket Created<\/p>

12\/04\/2021 16:19 (roy)<\/b>Gained access. Faulty lock<\/p>

14\/04\/2021 15:26 (roy)<\/b>Fit new lock. <\/p>

14\/04\/2021 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48599","activity_ticket_id":"47284","ticket_reference":"HDT48365","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14165 - Redecorating throughout flat PO Number: VP24331-13","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/04\/21","activity_end":"2021-04-12 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57978","activity_notes":"Redecorating throughout flat ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 09:45 (dean)<\/b>Done 490.00<\/p>

20\/04\/2021 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48600","activity_ticket_id":"47286","ticket_reference":"HDT48367","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test PO Number : VP24334-16","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"728","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"728","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/21","activity_end":"2021-04-12 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57979","activity_notes":"PAT Test ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 16:27 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 18:05 (roy)<\/b>Pat and smoke test<\/p>

14\/04\/2021 16:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48601","activity_ticket_id":"47037","ticket_reference":"HDT48118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 2\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/21","activity_end":"2021-04-12 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57980","activity_notes":"inter-tenancy checks and meter reads 2\/4\/21broken tiles in bathroom that may be causing the leak into the downstairs flat ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:24 (System)<\/b>Ticket Created<\/p>

12\/04\/2021 16:16 (roy)<\/b>Inter tenancy checks completed<\/p>

12\/04\/2021 16:34 (sandra)<\/b>iain to do list <\/p>

21\/04\/2021 11:00 (iain)<\/b>List of works.<\/p>

04\/05\/2021 12:58 (sandra)<\/b>Its probably easier to replace the whole wall. Can they go with these ones - Tekno Tiles Collection | Topps Tiles<\/p>

26\/05\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48602","activity_ticket_id":"47287","ticket_reference":"HDT48368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - lock faulty","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/21","activity_end":"2021-04-13 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57981","activity_notes":"lock faulty ","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2021 09:07 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48603","activity_ticket_id":"47288","ticket_reference":"HDT48369","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"overhaul keep to secure door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/21","activity_end":"2021-04-13 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57982","activity_notes":"HDT48368 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 10:48 (travis)<\/b>On arrival,I found door to be pushed open whilst locked, adjustment of door hinges, adjustment of door night latch and frame keep, tested.<\/p>

20\/04\/2021 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48604","activity_ticket_id":"47289","ticket_reference":"HDT48370","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights out in lift ","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/21","activity_end":"2021-04-13 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57983","activity_notes":"Please raise wo for Reddan to investigate lights out in lift at 16A RS","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 09:14 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:37 (alan)<\/b>Look at light not working in lift, report back that lift engineer is neededSupply temp battery light <\/p>

14\/04\/2021 16:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48605","activity_ticket_id":"47290","ticket_reference":"HDT48371","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lighting issue in Flat 1","ticket_address_1":"Flat 1","ticket_address_2":"21-24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/21","activity_end":"2021-04-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57984","activity_notes":"Please attend site on the 13\/04\/21 to investigate a lighting issue in Flat 1. Contact- 07810690000.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 09:30 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 11:59 (alan)<\/b>Investigate light in hallway not working Faulty found to be fitting order replacement <\/p>

04\/05\/2021 11:59 (alan)<\/b>Investigate light in hallway not working Faulty found to be fitting order replacement <\/p>

12\/05\/2021 06:49 (alan)<\/b>Replace faulty light fitting in hallway <\/p>

12\/05\/2021 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48606","activity_ticket_id":"47291","ticket_reference":"HDT48372","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"gates will not open with remote ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/04\/21","activity_end":"2021-04-13 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57985","activity_notes":" vehicle entrance gate won't open with remote control. Conservative security officer used manually to open and close the gate. Conservative security officer used cone to keep the gate closed. We need to get gate engineers to look at the gate.","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2021 09:31 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 12:03 (sandra)<\/b>attending today at mid day <\/p>

23\/04\/2021 12:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48607","activity_ticket_id":"47206","ticket_reference":"HDT48287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Flats 1 - 3 ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/04\/21","activity_end":"2021-04-13 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57986","activity_notes":"General\/CommunalDamp stains on 3rd floor landing Garry at Mapp said a damp meter is indicating the area is dry, so he is not worried about an active leak, however this does need paining ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 13:54 (System)<\/b>Ticket Created<\/p>

02\/04\/2021 12:56 (roy)<\/b>Carpet gus didn't turn up. Had to measure and send photos <\/p>

07\/04\/2021 09:08 (sandra)<\/b>Yes I have and to remove the old carpet and disposal and supply and fit new Westex carpet similar to flat 3 the total cost is 495.00<\/p>

13\/04\/2021 12:01 (sandra)<\/b>carpet to be ordered once payment has been received on Wednesday <\/p>

14\/04\/2021 14:44 (alan)<\/b>Look at fault fans in bathroom and WC Order 3 x replacement fans <\/p>

14\/04\/2021 14:44 (alan)<\/b>Return to site and replace 3 faulty fans in bathroom and WC<\/p>

14\/04\/2021 16:35 (sandra)<\/b>replacement fans fitted and left working <\/p>

20\/04\/2021 09:43 (dean)<\/b>Done 60.00<\/p>

20\/04\/2021 09:46 (dean)<\/b>Done 190.00<\/p>

20\/04\/2021 12:14 (sandra)<\/b>carpet fitted <\/p>

20\/04\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48608","activity_ticket_id":"47206","ticket_reference":"HDT48287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Flats 1 - 3 ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/21","activity_end":"2021-04-13 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57987","activity_notes":"Flat 1Both bathroom extractors require repair\/replace in WC its extremely noisy and in ensuite possibly not working","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2021 13:54 (System)<\/b>Ticket Created<\/p>

02\/04\/2021 12:56 (roy)<\/b>Carpet gus didn't turn up. Had to measure and send photos <\/p>

07\/04\/2021 09:08 (sandra)<\/b>Yes I have and to remove the old carpet and disposal and supply and fit new Westex carpet similar to flat 3 the total cost is 495.00<\/p>

13\/04\/2021 12:01 (sandra)<\/b>carpet to be ordered once payment has been received on Wednesday <\/p>

14\/04\/2021 14:44 (alan)<\/b>Look at fault fans in bathroom and WC Order 3 x replacement fans <\/p>

14\/04\/2021 14:44 (alan)<\/b>Return to site and replace 3 faulty fans in bathroom and WC<\/p>

14\/04\/2021 16:35 (sandra)<\/b>replacement fans fitted and left working <\/p>

20\/04\/2021 09:43 (dean)<\/b>Done 60.00<\/p>

20\/04\/2021 09:46 (dean)<\/b>Done 190.00<\/p>

20\/04\/2021 12:14 (sandra)<\/b>carpet fitted <\/p>

20\/04\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48609","activity_ticket_id":"47292","ticket_reference":"HDT48373","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electric socket in common parts ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/21","activity_end":"2021-04-13 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57988","activity_notes":"electric socket in common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 10:37 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 06:25 (alan)<\/b>Replace faulty RCD socket in common parts <\/p>

19\/04\/2021 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48610","activity_ticket_id":"47028","ticket_reference":"HDT48109","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 9\/04\/21 - 13\/04\/21","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/04\/21","activity_end":"2021-04-13 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57989","activity_notes":"Please raise a work order for Reddan to carry out the ITC's here 09\/04\/21Sandra, These need to be complete by COP 13\/04\/21","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2021 15:07 (System)<\/b>Ticket Created<\/p>

12\/04\/2021 16:17 (iain)<\/b>ITC's and works carried out.<\/p>

12\/04\/2021 16:35 (sandra)<\/b>(Ticket Closed)<\/p>

13\/04\/2021 10:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/05\/2021 22:18 (dean)<\/b>Done 120.00<\/p>

05\/05\/2021 13:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48611","activity_ticket_id":"47084","ticket_reference":"HDT48165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorate after leaks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/04\/21","activity_end":"2021-04-13 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57990","activity_notes":"Once dry please attend to decorate flat 7 where water ingress has been ","activity_timesheet":null,"ticket_notes_combined":"

12\/03\/2021 13:51 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48612","activity_ticket_id":"47293","ticket_reference":"HDT48374","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decoarating after leak ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/04\/21","activity_end":"2021-04-13 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57991","activity_notes":"decorating after leak ","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2021 10:49 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 10:49 (sandra)<\/b>still wet <\/p>

26\/05\/2021 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48613","activity_ticket_id":"47294","ticket_reference":"HDT48375","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"lights and door","ticket_address_1":"Flat 2","ticket_address_2":"Cambridge Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W2 1EU","cs_address_1":"Flat 2","cs_id":"826","cs_address_2":"Cambridge Court ","cs_town":"London ","cs_postcode":"W2 1EU","ticket_client_site":"826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/21","activity_end":"2021-04-13 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57992","activity_notes":"Cannot turn downstairs light on from upstairs.Bathroom door sticks but could be lock not working properly.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 11:17 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:52 (alan)<\/b>Carry out NIC EIC electrical inspection <\/p>

14\/04\/2021 16:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48614","activity_ticket_id":"47296","ticket_reference":"HDT48377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14168 - Redecorating","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/04\/21","activity_end":"2021-04-13 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57993","activity_notes":"Redecorating works ","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2021 09:47 (dean)<\/b>Done 360.00<\/p>

20\/04\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48615","activity_ticket_id":"47296","ticket_reference":"HDT48377","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14168 - Redecorating","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/04\/21","activity_end":"2021-04-13 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57994","activity_notes":"Redecorating works ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 09:47 (dean)<\/b>Done 360.00<\/p>

20\/04\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48616","activity_ticket_id":"47295","ticket_reference":"HDT48376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of stud wall and tenants belongings","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/21","activity_end":"2021-04-13 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57995","activity_notes":"Hi Sandra, there's a partition wall in the kitchen to be removed and items to be removed and disposed (please check with Iain).Please arrange for these to be cleared then start with the pre tenancy checks.","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2021 14:29 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:26 (dan)<\/b>Rubbish clearance<\/p>

14\/04\/2021 15:18 (travis)<\/b>Clearance,removal of walk, disposal at office.<\/p>

15\/04\/2021 11:41 (travis)<\/b>Clearance and removal of false wall.<\/p>

15\/04\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48617","activity_ticket_id":"47295","ticket_reference":"HDT48376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of stud wall and tenants belongings","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/21","activity_end":"2021-04-13 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57996","activity_notes":"Hi Sandra, there's a partition wall in the kitchen to be removed and items to be removed and disposed (please check with Iain).Please arrange for these to be cleared then start with the pre tenancy checks.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 14:29 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:26 (dan)<\/b>Rubbish clearance<\/p>

14\/04\/2021 15:18 (travis)<\/b>Clearance,removal of walk, disposal at office.<\/p>

15\/04\/2021 11:41 (travis)<\/b>Clearance and removal of false wall.<\/p>

15\/04\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48618","activity_ticket_id":"47297","ticket_reference":"HDT48378","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace various blown lamps ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/21","activity_end":"2021-04-13 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57997","activity_notes":"replace various blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 14:57 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:46 (alan)<\/b>Replace blown lamps in basement <\/p>

14\/04\/2021 16:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48619","activity_ticket_id":"47298","ticket_reference":"HDT48379","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorating to leak area ","ticket_address_1":"Flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 6","cs_id":"188","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"188","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/04\/21","activity_end":"2021-04-13 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57998","activity_notes":"redecorating to leak damaged area ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 16:06 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 09:48 (dean)<\/b>Done 220.00<\/p>

20\/04\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48620","activity_ticket_id":"47299","ticket_reference":"HDT48380","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14172 - Electrical remedial works ","ticket_address_1":"Top Floor Apartment ","ticket_address_2":"14a Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"809","cs_address_2":"14a Goodwins Court ","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"809","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/21","activity_end":"2021-04-13 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"57999","activity_notes":"electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 06:51 (alan)<\/b>Quoted works <\/p>

30\/04\/2021 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48621","activity_ticket_id":"47301","ticket_reference":"HDT48382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary Glazing Flats 2 & 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Catherine Street","cs_id":"300","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"300","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/21","activity_end":"2021-04-19 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58000","activity_notes":"with Roy Please raise a work order for Reddan to attend on Monday 19\/04\/21 morning to remove the secondary glazing in these two flats for Window Cleaning purposes and reinstate after","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 09:46 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 15:55 (dan)<\/b>Removed and refitted secondary glazing flats 2&3<\/p>

20\/04\/2021 12:05 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2021 12:22 (iain)<\/b>Secondary glazing.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48622","activity_ticket_id":"47301","ticket_reference":"HDT48382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary Glazing Flats 2 & 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Catherine Street","cs_id":"300","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"300","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/21","activity_end":"2021-04-19 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58001","activity_notes":"with Iain Please raise a work order for Reddan to attend on Monday 19\/04\/21 morning to remove the secondary glazing in these two flats for Window Cleaning purposes and reinstate after","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2021 09:46 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 15:55 (dan)<\/b>Removed and refitted secondary glazing flats 2&3<\/p>

20\/04\/2021 12:05 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2021 12:22 (iain)<\/b>Secondary glazing.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48623","activity_ticket_id":"47302","ticket_reference":"HDT48383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal secondary glazing Flats 4 & 5","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Catherine Street","cs_id":"50","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"50","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/04\/21","activity_end":"2021-04-20 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58002","activity_notes":"with Roy Please raise work orders for Reddan to attend Tuesday 20\/04\/21 to remove the secondary Glazing in these two flats for window cleaning purposes and reinstate after","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 09:54 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 15:51 (dan)<\/b>Parts to be collected and fitted 15\/4<\/p>

20\/04\/2021 12:06 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2021 12:43 (dan)<\/b>Assisted with secondary glazing<\/p>

20\/04\/2021 13:50 (roy)<\/b>Double glazing units<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48624","activity_ticket_id":"47302","ticket_reference":"HDT48383","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal secondary glazing Flats 4 & 5","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Catherine Street","cs_id":"50","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"50","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/21","activity_end":"2021-04-20 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58003","activity_notes":"with IainPlease raise work orders for Reddan to attend Tuesday 20\/04\/21 to remove the secondary Glazing in these two flats for window cleaning purposes and reinstate after","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 09:54 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 15:51 (dan)<\/b>Parts to be collected and fitted 15\/4<\/p>

20\/04\/2021 12:06 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2021 12:43 (dan)<\/b>Assisted with secondary glazing<\/p>

20\/04\/2021 13:50 (roy)<\/b>Double glazing units<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48625","activity_ticket_id":"47303","ticket_reference":"HDT48384","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler issues ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/04\/21","activity_end":"2021-04-14 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58004","activity_notes":"Please raise a work order for Reddan to attend and check over the boiler at 4, 38 William IV St","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 10:53 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 06:56 (michaelk)<\/b>Attended site to inspect boiler following a low pressure fault. Tested all functions and all visible pipework for leaks, none found. Left boiler fully operational. Cost 50<\/p>

16\/04\/2021 08:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48626","activity_ticket_id":"47304","ticket_reference":"HDT48385","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement extractor above cooker","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"828","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"828","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/21","activity_end":"2021-04-14 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58005","activity_notes":"Replacement extractor above cooker can you order Roy ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2021 10:55 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48627","activity_ticket_id":"47305","ticket_reference":"HDT48386","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer\/ Dryer door failed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"829","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"829","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/04\/21","activity_end":"2021-04-14 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58006","activity_notes":"Tumble Dryer door failed ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2021 10:57 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 12:36 (sandra)<\/b>Monday between 10 - 2pm<\/p>

14\/04\/2021 12:38 (sandra)<\/b>access through Flat 2 <\/p>

20\/04\/2021 13:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48628","activity_ticket_id":"47306","ticket_reference":"HDT48387","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"door handle needs reinstating ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"549","cs_address_2":"16a Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"549","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/04\/21","activity_end":"2021-04-14 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58007","activity_notes":"Door handle needs reinstating ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 11:20 (System)<\/b>Ticket Created<\/p>

15\/04\/2021 08:06 (dan)<\/b>Made temp repair to handle, further repairs needed <\/p>

19\/04\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48629","activity_ticket_id":"47308","ticket_reference":"HDT48389","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dehumidifier","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/04\/21","activity_end":"2021-04-14 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58008","activity_notes":"dehumidifier in Flat 1 and commercial unit can you check the restaurant this afternoon and Flat 1 if you can get access to see if it is dry yet.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 12:33 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 15:52 (dan)<\/b>Collect and fit 2 X dehumidifier<\/p>

14\/04\/2021 16:18 (sandra)<\/b>Collect and fit 2 X dehumidifier<\/p>

19\/04\/2021 15:57 (dan)<\/b>Inspected property\/damp, would allow approx 2 more days<\/p>

20\/04\/2021 12:07 (sandra)<\/b>checked and still slightly damp <\/p>

23\/04\/2021 15:40 (dan)<\/b>Collected and returned dehumidifiers<\/p>

26\/04\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48630","activity_ticket_id":"47309","ticket_reference":"HDT48390","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out common parts ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/21","activity_end":"2021-04-14 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58009","activity_notes":"lights out common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 12:37 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:35 (alan)<\/b>Reset MCB to lighting circuit, replace blown lamp and leave in working order<\/p>

14\/04\/2021 16:33 (sandra)<\/b>(Ticket Closed)<\/p>

15\/04\/2021 08:58 (alan)<\/b>Return to site and check lights following report lights not working <\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48631","activity_ticket_id":"47307","ticket_reference":"HDT48388","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher\/bedroom window issues ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/04\/21","activity_end":"2021-04-14 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58010","activity_notes":"Please raise a work order to Reddan to attend.Tenant reported: Dishwasher malfunctioning 2nd Bedroom windows does not close properly.","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2021 11:41 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 15:04 (sandra)<\/b>dishwasher Monday 10 - 2pm <\/p>

20\/04\/2021 13:41 (sandra)<\/b>cancelled until thursday <\/p>

22\/04\/2021 16:24 (travis)<\/b>Attended to repair window at arranged time,Tenant not home,Lillian and office informed.<\/p>

05\/05\/2021 12:16 (travis)<\/b>Attended and found window in question to be rotten on both hinged sides.Rough estimation to repair\/replace sides and rehang windows would be one man for one day .Spoke to Lillian about it and she would like a quote for it.<\/p>

05\/05\/2021 13:03 (sandra)<\/b>quote being prepared to repair\/replace rotten window frame <\/p>

12\/05\/2021 13:15 (sandra)<\/b>repairs made but small plastic part required. attending thursday 12 - 4pm <\/p>

12\/05\/2021 14:20 (sandra)<\/b>tenant at home <\/p>

20\/05\/2021 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48632","activity_ticket_id":"47307","ticket_reference":"HDT48388","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher\/bedroom window issues ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC\"","cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/04\/21","activity_end":"2021-04-22 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58011","activity_notes":"Thursday afternoon between 12 - 4pm Please raise a work order to Reddan to attend.Tenant reported: Dishwasher malfunctioning 2nd Bedroom windows does not close properly.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 11:41 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 15:04 (sandra)<\/b>dishwasher Monday 10 - 2pm <\/p>

20\/04\/2021 13:41 (sandra)<\/b>cancelled until thursday <\/p>

22\/04\/2021 16:24 (travis)<\/b>Attended to repair window at arranged time,Tenant not home,Lillian and office informed.<\/p>

05\/05\/2021 12:16 (travis)<\/b>Attended and found window in question to be rotten on both hinged sides.Rough estimation to repair\/replace sides and rehang windows would be one man for one day .Spoke to Lillian about it and she would like a quote for it.<\/p>

05\/05\/2021 13:03 (sandra)<\/b>quote being prepared to repair\/replace rotten window frame <\/p>

12\/05\/2021 13:15 (sandra)<\/b>repairs made but small plastic part required. attending thursday 12 - 4pm <\/p>

12\/05\/2021 14:20 (sandra)<\/b>tenant at home <\/p>

20\/05\/2021 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48633","activity_ticket_id":"47310","ticket_reference":"HDT48391","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"TV aerial in both bedrooms not working ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"830","cs_address_2":"27 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"830","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"14\/04\/21","activity_end":"2021-04-14 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58012","activity_notes":"TV aerial in both bedrooms not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2021 13:26 (System)<\/b>Ticket Created<\/p>

15\/04\/2021 14:17 (sandra)<\/b>booked for 16\/4 from 10am. <\/p>

20\/04\/2021 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48634","activity_ticket_id":"47295","ticket_reference":"HDT48376","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Removal of stud wall and tenants belongings","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/04\/21","activity_end":"2021-04-14 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58013","activity_notes":"Hi Sandra, there's a partition wall in the kitchen to be removed and items to be removed and disposed (please check with Iain).Please arrange for these to be cleared then start with the pre tenancy checks.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2021 14:29 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:26 (dan)<\/b>Rubbish clearance<\/p>

14\/04\/2021 15:18 (travis)<\/b>Clearance,removal of walk, disposal at office.<\/p>

15\/04\/2021 11:41 (travis)<\/b>Clearance and removal of false wall.<\/p>

15\/04\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48635","activity_ticket_id":"47198","ticket_reference":"HDT48279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14148 - replacement plate rack to dishwasher - VP23681-20 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/04\/21","activity_end":"2021-04-14 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58014","activity_notes":"replacement plate rack to dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2021 15:04 (sandra)<\/b>fitted monday 19th 10 - 2pm<\/p>

05\/05\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48636","activity_ticket_id":"46977","ticket_reference":"HDT48058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 14 April to be completed by 19\/4\/21","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/21","activity_end":"2021-04-14 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58015","activity_notes":"Please raise a work order for Reddan to attend 14\/04\/2021Sandra, these works will need to be completed by COP 19\/04\/21","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 14:47 (System)<\/b>Ticket Created<\/p>

15\/04\/2021 08:52 (iain)<\/b>ITC's and works begun.<\/p>

15\/04\/2021 16:21 (dan)<\/b>Replaced cistern components on 2x toilet cisterns, new basin taps\/spares to be sourced<\/p>

16\/04\/2021 15:48 (iain)<\/b>List of works.<\/p>

16\/04\/2021 15:48 (iain)<\/b>List of works.<\/p>

19\/04\/2021 06:21 (alan)<\/b>Replace faulty transformer to light and batteries in switch main room <\/p>

19\/04\/2021 06:22 (alan)<\/b>Help Iain with Windows and clear rubbish <\/p>

20\/04\/2021 12:05 (sandra)<\/b>two parts ordered for sink - cartridge and washers. <\/p>

23\/04\/2021 15:41 (dan)<\/b>Supplied and fitted basin tap spares<\/p>

26\/04\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48637","activity_ticket_id":"46977","ticket_reference":"HDT48058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 14 April to be completed by 19\/4\/21","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/04\/21","activity_end":"2021-04-14 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58016","activity_notes":"Please raise a work order for Reddan to attend 14\/04\/2021Sandra, these works will need to be completed by COP 19\/04\/21","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2021 14:47 (System)<\/b>Ticket Created<\/p>

15\/04\/2021 08:52 (iain)<\/b>ITC's and works begun.<\/p>

15\/04\/2021 16:21 (dan)<\/b>Replaced cistern components on 2x toilet cisterns, new basin taps\/spares to be sourced<\/p>

16\/04\/2021 15:48 (iain)<\/b>List of works.<\/p>

16\/04\/2021 15:48 (iain)<\/b>List of works.<\/p>

19\/04\/2021 06:21 (alan)<\/b>Replace faulty transformer to light and batteries in switch main room <\/p>

19\/04\/2021 06:22 (alan)<\/b>Help Iain with Windows and clear rubbish <\/p>

20\/04\/2021 12:05 (sandra)<\/b>two parts ordered for sink - cartridge and washers. <\/p>

23\/04\/2021 15:41 (dan)<\/b>Supplied and fitted basin tap spares<\/p>

26\/04\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48638","activity_ticket_id":"47311","ticket_reference":"HDT48392","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 24th May VP24524-17","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58017","activity_notes":"Gas and PAT testing - 24th May ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 16:08 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 14:15 (roy)<\/b>Pat and smoke test<\/p>

25\/05\/2021 16:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48639","activity_ticket_id":"47311","ticket_reference":"HDT48392","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 24th May VP24524-17","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/21","activity_end":"2021-05-24 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58018","activity_notes":"Gas and PAT testing - 24th may ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2021 16:08 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 14:15 (roy)<\/b>Pat and smoke test<\/p>

25\/05\/2021 16:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48640","activity_ticket_id":"47312","ticket_reference":"HDT48393","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/21","activity_end":"2021-04-14 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58019","activity_notes":"PAT test needed before close of busing on 19th ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2021 16:15 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 11:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48641","activity_ticket_id":"47313","ticket_reference":"HDT48394","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Feston Lights ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/04\/21","activity_end":"2021-04-15 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58020","activity_notes":"Feston Lights - to reset time to the external lights that may have tripped and kept the lights on.","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2021 10:51 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 06:20 (alan)<\/b>Replace faulty time clock <\/p>

19\/04\/2021 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48642","activity_ticket_id":"47314","ticket_reference":"HDT48395","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14178 - Decorating for ITCS","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/04\/21","activity_end":"2021-04-15 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58021","activity_notes":"Decorating for ITCS","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 09:41 (dean)<\/b>Done 570.00<\/p>

20\/04\/2021 11:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48643","activity_ticket_id":"47300","ticket_reference":"HDT48381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14167 - Replacement washer\/dryer AEG","ticket_address_1":"Flat 6, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/04\/21","activity_end":"2021-04-21 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58022","activity_notes":"Replacement washer\/dryer AEG ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 15:29 (travis)<\/b>W\/machine installation,Top floor.<\/p>

21\/04\/2021 16:19 (dan)<\/b>Installed new washing machine<\/p>

21\/04\/2021 16:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48644","activity_ticket_id":"47315","ticket_reference":"HDT48396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary door lock ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/21","activity_end":"2021-04-15 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58023","activity_notes":"To replace the seized combination deadbolt ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2021 13:09 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 12:54 (roy)<\/b>Removed dead bolt but unable to fix.Ordered new form foxes and due in Tuesday\/Wednesday <\/p>

21\/04\/2021 13:03 (roy)<\/b>Foxes ordered wrong size. Not coming in until Friday <\/p>

23\/04\/2021 12:15 (roy)<\/b>Replaced broken door match and set both codes to match front door number3838<\/p>

23\/04\/2021 12:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48645","activity_ticket_id":"47316","ticket_reference":"HDT48397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13999 - Replacement LED lights 8 Gerrard ONLY ","ticket_address_1":"8-9 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/04\/21","activity_end":"2021-04-15 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58024","activity_notes":"Replacement LED up lights 8 GERRARD STREET ONLY ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 14:26 (sandra)<\/b>lights on order 2 week lead time <\/p>

16\/07\/2021 10:17 (alan)<\/b>Replace outside lights on 8 Gerrard street as per quote <\/p>

16\/07\/2021 10:32 (jane)<\/b>(Ticket Closed)<\/p>

16\/07\/2021 13:04 (roy)<\/b>Assist Alan with lights<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48646","activity_ticket_id":"47315","ticket_reference":"HDT48396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary door lock ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/21","activity_end":"2021-04-15 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58025","activity_notes":"To replace the seized combination deadbolt ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2021 13:09 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 12:54 (roy)<\/b>Removed dead bolt but unable to fix.Ordered new form foxes and due in Tuesday\/Wednesday <\/p>

21\/04\/2021 13:03 (roy)<\/b>Foxes ordered wrong size. Not coming in until Friday <\/p>

23\/04\/2021 12:15 (roy)<\/b>Replaced broken door match and set both codes to match front door number3838<\/p>

23\/04\/2021 12:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48647","activity_ticket_id":"47036","ticket_reference":"HDT48117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks with meter reads ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"180","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"180","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/21","activity_end":"2021-04-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58026","activity_notes":"inter-tenancy checks with meter readsno moving in date just need the list ","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2021 09:24 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 09:34 (sandra)<\/b>emailed Garry to say tenant has extended lease <\/p>

06\/05\/2021 11:41 (michael)<\/b>To take place after June 2nd<\/p>

28\/05\/2021 14:29 (jane)<\/b>No dates for new tenancy as yet, engineer attending on Thursday or Friday next week (3rd or 4th) <\/p>

02\/06\/2021 09:13 (sandra)<\/b>to be rearranged as tenant is staying on <\/p>

02\/06\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48648","activity_ticket_id":"47279","ticket_reference":"HDT48360","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 16th April 2021","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/04\/21","activity_end":"2021-04-19 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58027","activity_notes":"Inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:28 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 12:20 (iain)<\/b>ITC's. List only.<\/p>

22\/04\/2021 13:20 (iain)<\/b>List if works.<\/p>

22\/04\/2021 13:21 (iain)<\/b>Fridge shelf on order.<\/p>

22\/04\/2021 13:21 (iain)<\/b>List of works.<\/p>

23\/04\/2021 12:50 (sandra)<\/b>To complete these ITC's I require a fridge shelf.It is the shelf at the bottom of the fridge that sits on the salad drawers.SERVIS. Model no. M7973B-1\/1.200649 0106 038077096-03.<\/p>

27\/04\/2021 11:40 (sandra)<\/b>fridge shelf on order <\/p>

28\/04\/2021 15:02 (roy)<\/b>Replaced broken part inside the fridge<\/p>

30\/04\/2021 07:04 (alan)<\/b>List of works <\/p>

30\/04\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48649","activity_ticket_id":"47317","ticket_reference":"HDT48398","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":" 2nd floor Disabled toilet - flush button broken out of service","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/21","activity_end":"2021-04-16 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58028","activity_notes":" 2nd floor Disabled toilet - flush button broken out of service","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2021 09:27 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 10:20 (sandra)<\/b>Parts on order <\/p>

21\/04\/2021 15:12 (roy)<\/b>With Michael to cut out ceramic stand to expose Cistern and siphon<\/p>

22\/04\/2021 15:42 (roy)<\/b>Assist Michael with adjusting paperwork, replacing siphon and replacing China stand<\/p>

28\/04\/2021 07:15 (michaelk)<\/b>Attended site to replace faulty syphon and push button. Completed works and re sealed cistern on completion. 2 hrs labour plus parts. 160.<\/p>

28\/04\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48650","activity_ticket_id":"47170","ticket_reference":"HDT48251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year electrical Test PO Number : VP23440-13 and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/21","activity_end":"2021-04-16 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58029","activity_notes":"To carry out PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2021 10:49 (System)<\/b>Ticket Created<\/p>

14\/04\/2021 14:49 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2021 16:37 (sandra)<\/b>(Ticket Closed)<\/p>

16\/04\/2021 11:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/04\/2021 11:07 (jane)<\/b>Property vacant <\/p>

21\/04\/2021 15:13 (roy)<\/b>Pat and smoke test<\/p>

21\/04\/2021 16:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48651","activity_ticket_id":"47315","ticket_reference":"HDT48396","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary door lock ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/21","activity_end":"2021-04-16 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58030","activity_notes":"To replace the seized combination deadbolt ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2021 13:09 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 12:54 (roy)<\/b>Removed dead bolt but unable to fix.Ordered new form foxes and due in Tuesday\/Wednesday <\/p>

21\/04\/2021 13:03 (roy)<\/b>Foxes ordered wrong size. Not coming in until Friday <\/p>

23\/04\/2021 12:15 (roy)<\/b>Replaced broken door match and set both codes to match front door number3838<\/p>

23\/04\/2021 12:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48652","activity_ticket_id":"46957","ticket_reference":"HDT48038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Move furniture ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/21","activity_end":"2021-04-16 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58031","activity_notes":"Touch up paintwork ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2021 11:20 (System)<\/b>Ticket Created<\/p>

26\/02\/2021 13:10 (roy)<\/b>Move furniture from bedrooms to upstairs <\/p>

26\/02\/2021 15:39 (iain)<\/b>Furniture move.<\/p>

26\/02\/2021 15:55 (sandra)<\/b>(Ticket Closed)<\/p>

16\/04\/2021 14:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/04\/2021 13:44 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2021 13:54 (roy)<\/b>Replaced furniture as per original photos. But bathroom stuff we didnt touch and stuff put into bags so not sure where this goes.Painted walls and ceilings where marked<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48653","activity_ticket_id":"47318","ticket_reference":"HDT48399","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14183 - To replace all three faulty emergency lighting fittings in the common parts ","ticket_address_1":"14a Goodwins Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14a Goodwins Court ","cs_id":"806","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"806","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/04\/21","activity_end":"2021-04-16 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58032","activity_notes":"To replace all three faulty emergency lighting fittings in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 21:06 (alan)<\/b>Quoted works <\/p>

22\/04\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48654","activity_ticket_id":"47319","ticket_reference":"HDT48400","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - boiler not working ","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/21","activity_end":"2021-04-19 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58033","activity_notes":"emergency call out - boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 09:30 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2021 13:34 (roy)<\/b>No hot water\/heating.Temp repair<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48655","activity_ticket_id":"47320","ticket_reference":"HDT48401","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" top Element needs replacing HDT48400 Follow-Up","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/21","activity_end":"2021-04-19 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58034","activity_notes":"Top element in boiler needs replacing after emergency call out ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 06:51 (michaelk)<\/b>Attended site to replace top element timeswitch and thermostat to immersion. Tested operation 9n completion. 3 hrs labour plus parts 128.Total 268.<\/p>

22\/04\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48656","activity_ticket_id":"47321","ticket_reference":"HDT48402","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front door code system not working - emergency call out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/21","activity_end":"2021-04-19 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58035","activity_notes":"front door code system not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2021 09:36 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48657","activity_ticket_id":"47322","ticket_reference":"HDT48403","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"decorating","ticket_address_1":"7\/9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7\/9 Charing Cross Road ","cs_id":"833","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"833","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/04\/21","activity_end":"2021-04-19 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58036","activity_notes":"Please raise a work order for Reddan to attend to make good and repaint damaged common parts where there was a leak. Please confirm how soon this can be done so we can inform the tenants in the building.","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 09:42 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 22:08 (dean)<\/b>Done 160.00<\/p>

05\/05\/2021 13:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48658","activity_ticket_id":"47323","ticket_reference":"HDT48404","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leaking kitchen sink ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/21","activity_end":"2021-04-19 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58037","activity_notes":"leaking kitchen sink ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 10:19 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 15:58 (dan)<\/b>Repaired leaking sink waste\/overflow<\/p>

20\/04\/2021 12:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48659","activity_ticket_id":"47324","ticket_reference":"HDT48405","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test VP24713-17","ticket_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","cs_id":"436","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"436","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/21","activity_end":"2021-04-21 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58038","activity_notes":"PAT Test ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 10:22 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 15:39 (roy)<\/b>Smoke and pat test<\/p>

22\/04\/2021 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48660","activity_ticket_id":"47325","ticket_reference":"HDT48406","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test VP24713-17","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC","cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/21","activity_end":"2021-04-21 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58039","activity_notes":"PAT Test and replacement alarm which is hanging from ceiling ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 10:25 (System)<\/b>Ticket Created<\/p>

21\/04\/2021 12:06 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2021 13:01 (roy)<\/b>Pat test completed.Refixed alarm hanging down from ceiling.Replaced 2 x 9v batteries<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48661","activity_ticket_id":"47327","ticket_reference":"HDT48408","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"main front door sticking on carpet ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/04\/21","activity_end":"2021-04-23 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58040","activity_notes":"FRIDAY MORNING The porter has reported that the front door is starting to stick on the carpet bar surround it will need angle grinding so would be better on a Friday when the people traffic is lowest.It is a carpet surround problem not a door problem...If you can confirm please?","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 11:06 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 08:48 (travis)<\/b>Attended and found the heavy glass main door @4"6' x 7'2" is out of alignment and will require a specialist company to rectify (R&B Doors)for example.I can see evidence of the internal steel coir matting surround having been grinded down(badly) for the same problem but would recommend door alignment for the long term answer.<\/p>

26\/04\/2021 10:08 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 10:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 10:41 (sandra)<\/b>As per our telephone conversation, I have carried out temporary adjusted to the floor spring to allow the door to clear the floor and glass transom.The mat surround has been ground away in the past to allow approximately 1mm clearance above and below the door, in order to get clearance below the door the floor spring had been prior to my visit and is still adjusted in the foundation box beyond its maximum height.In order to carry out a full repair in respect of the door clearing the floor and transom the following would be neededTo remove the door, remove existing and supply and fit 1No new foundation box, extended spindle and strap, including setting the foundation box in with sand and cement, rehang the door and adjust.Even with this work carried out the door will still need frequent adjustments, due to the minimal clearances.In addition to the above, the door was originally a manual door that has been retro fitted with an automatic swing door operator, depending on when this modification was carried out, it should comply with either BS7036 or EN16005, but does not comply with either of these standards.The existing automatic swing door operator is not compatible with the safety equipment that is required to allow the door to comply with what would now be EN16005.To try and changing the automatic swing door operator on the existing door set to a current model that would allow the correct safety equipment to be installed, would carry a high risk of breaking both the glass over panel and the door.In order to gain the correct clearances around the door and to comply with EN16005 which is the current standards for automated doors and also Document M, access and use of buildings, the only option in our opinion is to replace the door set and automatic swing door operator completely with the correct safety equipment. If you would like us to quote for the above work please let us know, we would be happy to attend a site meeting to discuss your customers <\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48662","activity_ticket_id":"47328","ticket_reference":"HDT48409","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower issues ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"835","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"835","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/21","activity_end":"2021-04-19 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58041","activity_notes":"Please raise a work order for Reddan engineer to attend.Tenant reported issue with the shower and to check on the electric boiler.Hi Sandra, can you arrange for Keenan to attend please. I will need him to check on the heating too.","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 11:13 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 06:48 (michaelk)<\/b>Attended site to check shower operation and demonstrate to tenant.1hr labour 50.<\/p>

22\/04\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48663","activity_ticket_id":"47329","ticket_reference":"HDT48410","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement part to hob","ticket_address_1":"Flt 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"38","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"38","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/21","activity_end":"2021-04-19 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58042","activity_notes":"will send over pictures for you to look at Please raise a work order for Reddan to replace part in the attached picture of the Hob. Please let us know how soon this can be done.","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 11:51 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 09:31 (sandra)<\/b>on order <\/p>

28\/04\/2021 07:18 (michaelk)<\/b>Supplied and fitted pan support to hob. 100.60.<\/p>

28\/04\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48664","activity_ticket_id":"47216","ticket_reference":"HDT48297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower not working ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/21","activity_end":"2021-04-19 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58043","activity_notes":"I had a call from a new tenant, Yasmin (07551559293), who has informed us that the shower is not working. All of the other taps are working fine, but the shower has no water coming out.Please confirm if you would like us to raise this with Reddan.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2021 11:43 (System)<\/b>Ticket Created<\/p>

01\/04\/2021 15:11 (sandra)<\/b>new on\/off valve needs to be sourced <\/p>

01\/04\/2021 16:16 (sandra)<\/b>on\/off valve has been sheared off and the centre screw has been adapted <\/p>

06\/04\/2021 17:46 (roy)<\/b>Swapped over cartridge from flat 2.But found the shower bio told door broken along with the handle. Managed to fix the broken door but new handle is required<\/p>

07\/04\/2021 13:12 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2021 12:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2021 12:23 (sandra)<\/b>Flat 2 was not working. part taken from flat 4. Part ordered from Italy for flat 4. on order awaiting delivery<\/p>

27\/04\/2021 13:32 (sandra)<\/b>took parts from Flat 2 for Flat 4. Now Flat 4 parts are taking too long as they are coming from Italy. Garry wants a quote for a replacement shower <\/p>

13\/05\/2021 14:51 (michaelk)<\/b>Supplied replacement shower parts as requested from manufacturer in Italy. Material Cost 250.<\/p>

13\/05\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48665","activity_ticket_id":"47330","ticket_reference":"HDT48411","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"cupboard door hinge ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/04\/21","activity_end":"2021-04-19 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58044","activity_notes":"cupboard door hinge needs to be refitted Please confirm when someone can attend.will send pictures separately ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2021 12:39 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 14:09 (travis)<\/b>Repaired full length cupboard doors in bathroom\/toilet,Two secondary glazing units are not functioning but all units could do with checking , overhauling.X2 original sash windows need repairing,new cords ect but this requires internal shutters and secondary glazing to be removed,so two men required for half a day to carry this out.the tenant is moving soon so these issues may be better addressed when the apartment is empty?.<\/p>

20\/04\/2021 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48666","activity_ticket_id":"47332","ticket_reference":"HDT48413","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14169 - Redecorating for ITCS - Angela to let us know when we can go ahead ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"602","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"602","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/04\/21","activity_end":"2021-04-23 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58045","activity_notes":"Decoration required to flat, screws in wall etc. (Photo attached). Decoration also required to external front door and old water damage to side of shower cubicle.Friday morning ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 22:10 (dean)<\/b>Done 420.00<\/p>

05\/05\/2021 13:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48667","activity_ticket_id":"47326","ticket_reference":"HDT48407","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Loose roof tiles ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/04\/21","activity_end":"2021-04-20 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58046","activity_notes":"Please find the attached regarding the above address. The pictures relate to an area of flat roof which constitutes a fire escape route accessed from the 5th floor fire exit to roof which is adjacent to the tenant Foot Factors Offices. Please correspond with my colleague Lianne (ccd) regarding arrangements for access. ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2021 11:01 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48668","activity_ticket_id":"47334","ticket_reference":"HDT48415","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14182 - Replace 3 faulty emergency light fittings on staircase","ticket_address_1":"15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15 Tavistock Street","cs_id":"831","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"831","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/04\/21","activity_end":"2021-04-20 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58047","activity_notes":"Replace 3 faulty emergency light fittings on staircase","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 14:26 (sandra)<\/b>on order due 30th <\/p>

15\/09\/2021 10:17 (alan)<\/b>Emergency light repairs and<\/p>

15\/09\/2021 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48669","activity_ticket_id":"47335","ticket_reference":"HDT48416","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14181 - Faulty emergency light fitting 2nd floor ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/04\/21","activity_end":"2021-04-20 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58048","activity_notes":"Replace faulty emergency light fitting 2nd floor and replace faulty light fitting on staircase 1st","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 12:01 (alan)<\/b>Replace 2 light fittings as per quote <\/p>

04\/05\/2021 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48670","activity_ticket_id":"47333","ticket_reference":"HDT48414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrically issues","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/21","activity_end":"2021-04-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58049","activity_notes":"Please raise a work order for Reddan to attend Flat 4.3 - 28 Lisle stTenant reported: - the kitchen lights do not switch off - the cooker top not switching on. - the light in the bathroom would not turn off. ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 11:06 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 13:49 (roy)<\/b>Left Hob working but lights faulty.Changed dimmer module but not sure if neutral fault or because tenant using non dimmable bulbs.Alan to attend<\/p>

22\/04\/2021 11:10 (alan)<\/b>Investigate lights in kitchen not working repair loose connection and replace dimmer moduleOrder replacement switch for bathroom <\/p>

22\/04\/2021 11:10 (alan)<\/b>Investigate lights in kitchen not working repair loose connection and replace dimmer moduleOrder replacement switch for bathroom <\/p>

27\/04\/2021 11:00 (alan)<\/b>Return to site and replace faulty switch module to bathroom lights<\/p>

27\/04\/2021 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48671","activity_ticket_id":"47336","ticket_reference":"HDT48417","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14180 - Double socket installation ","ticket_address_1":"32-34 Cranbourne Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Cranbourn Street","cs_id":"599","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"599","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/04\/21","activity_end":"2021-04-20 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58050","activity_notes":"Supply and install 1 x new double socket in ground floor entry lobby","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 21:04 (alan)<\/b>Install socket<\/p>

22\/04\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48672","activity_ticket_id":"47301","ticket_reference":"HDT48382","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary Glazing Flats 2 & 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Catherine Street","cs_id":"300","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"300","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/04\/21","activity_end":"2021-04-20 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58051","activity_notes":"Please raise a work order for Reddan to attend on Monday 19\/04\/21 morning to remove the secondary glazing in these two flats for Window Cleaning purposes and reinstate after","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2021 09:46 (System)<\/b>Ticket Created<\/p>

19\/04\/2021 15:55 (dan)<\/b>Removed and refitted secondary glazing flats 2&3<\/p>

20\/04\/2021 12:05 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2021 12:22 (iain)<\/b>Secondary glazing.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48673","activity_ticket_id":"47338","ticket_reference":"HDT48419","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14137 - redecoration following leak ","ticket_address_1":"28a Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"28a Devonshire Close ","cs_id":"653","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"653","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/04\/21","activity_end":"2021-04-20 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58052","activity_notes":"redecoration following leak, JUST NEED DATES ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2021 09:01 (jane)<\/b>Attended today and found areas still wet, reported back to client <\/p>

10\/09\/2021 12:11 (jane)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48674","activity_ticket_id":"47339","ticket_reference":"HDT48420","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PIR's investigation ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"827","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/04\/21","activity_end":"2021-04-20 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58053","activity_notes":"Please raise a work order for Reddan to investigate the PIR's for the lights here, and if they need resetting","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 12:20 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 11:14 (alan)<\/b>Investigate lights on 3rd floor not switching off Order replacement PIRs<\/p>

22\/04\/2021 11:14 (alan)<\/b>Investigate lights on 3rd floor not switching off Order replacement PIRs<\/p>

02\/06\/2021 10:28 (alan)<\/b>Return to site and replace 2 faulty movement sensors Test and leave working <\/p>

02\/06\/2021 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48675","activity_ticket_id":"47340","ticket_reference":"HDT48421","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Secondary Glazing Flats 2 & 3","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"300","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"300","ticket_status_code":"Gone To Quote","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/04\/21","activity_end":"2021-04-20 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58054","activity_notes":"Secondary Glazing Flats 2 & 3","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2021 13:20 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 13:40 (sandra)<\/b>quote needed <\/p>

27\/04\/2021 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48676","activity_ticket_id":"47333","ticket_reference":"HDT48414","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrically issues","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/04\/21","activity_end":"2021-04-20 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58055","activity_notes":"Please raise a work order for Reddan to attend Flat 4.3 - 28 Lisle stTenant reported: - the kitchen lights do not switch off - the cooker top not switching on. - the light in the bathroom would not turn off. ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 11:06 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 13:49 (roy)<\/b>Left Hob working but lights faulty.Changed dimmer module but not sure if neutral fault or because tenant using non dimmable bulbs.Alan to attend<\/p>

22\/04\/2021 11:10 (alan)<\/b>Investigate lights in kitchen not working repair loose connection and replace dimmer moduleOrder replacement switch for bathroom <\/p>

22\/04\/2021 11:10 (alan)<\/b>Investigate lights in kitchen not working repair loose connection and replace dimmer moduleOrder replacement switch for bathroom <\/p>

27\/04\/2021 11:00 (alan)<\/b>Return to site and replace faulty switch module to bathroom lights<\/p>

27\/04\/2021 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48677","activity_ticket_id":"47256","ticket_reference":"HDT48337","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement carpet on stairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/21","activity_end":"2021-04-26 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58056","activity_notes":"these can be done on 26th Can we also please check the transformers in the lights as the T has changed the bulbs but the lights are still not working?","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2021 16:55 (System)<\/b>Ticket Created<\/p>

08\/04\/2021 11:47 (sandra)<\/b>BOOKED FOR FRIDAY AT 2PM<\/p>

09\/04\/2021 10:28 (sandra)<\/b>measuring up on Friday at 2pm with Roy <\/p>

09\/04\/2021 16:56 (roy)<\/b>Carpet didn't turn up at 2pm. Waited 20 minutes then went to flat.Need 4 x Transformers but tenant leaving at end of the month.Should we do it then??<\/p>

13\/04\/2021 11:54 (sandra)<\/b>measurements taken <\/p>

13\/04\/2021 11:55 (sandra)<\/b>4 transformers required. emailed client to ask if we should order <\/p>

13\/04\/2021 12:02 (sandra)<\/b>carpet to be ordered once payment received on Wednesday <\/p>

16\/04\/2021 10:46 (sandra)<\/b>Have requested for Tuesday morning at 10:30am, awaiting access <\/p>

20\/04\/2021 10:05 (sandra)<\/b>new carpet booked for 4\/5 May <\/p>

20\/04\/2021 13:43 (sandra)<\/b>rescheduled to the 26th April <\/p>

27\/04\/2021 09:54 (roy)<\/b>Give access to carpet guys<\/p>

27\/04\/2021 16:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48678","activity_ticket_id":"47341","ticket_reference":"HDT48422","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light above cooker ","ticket_address_1":"Flat 5, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/21","activity_end":"2021-04-20 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58057","activity_notes":"Please raise a work order for Reddan to attend Flat 5 - Exeter Mansion.Tenant reported: Cooker Hood Lights are not working.Hi Sandra, Tenant is in for access today but please let me know estimate time. Please check with tenant if there are other issues need attending to.","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 14:08 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 14:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48679","activity_ticket_id":"47342","ticket_reference":"HDT48423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painted walls in the bathroom where cracked ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/21","activity_end":"2021-05-19 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58058","activity_notes":"19th May as wall are flaking again ","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2021 14:22 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 14:25 (sandra)<\/b>tenant self isolating until Tuesday 4th May <\/p>

26\/05\/2021 10:43 (sandra)<\/b>(Ticket Closed)<\/p>

17\/06\/2021 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/06\/2021 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48680","activity_ticket_id":"47342","ticket_reference":"HDT48423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painted walls in the bathroom where cracked ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/21","activity_end":"2021-05-19 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58059","activity_notes":"19th May 2. Shower is still dripping water through a small hole near the floor under the sink, affecting the floor skirt badly. I think they did not fix this.","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2021 14:22 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 14:25 (sandra)<\/b>tenant self isolating until Tuesday 4th May <\/p>

26\/05\/2021 10:43 (sandra)<\/b>(Ticket Closed)<\/p>

17\/06\/2021 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/06\/2021 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48681","activity_ticket_id":"47343","ticket_reference":"HDT48424","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/04\/21","activity_end":"2021-04-20 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58060","activity_notes":"Meter Reading for tomorrow 5a Mercer Street. 10 Slingsby Place and 17 Slingsby Plac","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 15:12 (System)<\/b>Ticket Created<\/p>

21\/04\/2021 11:49 (travis)<\/b>Assisted, lifting manhole covers to read meters.<\/p>

21\/04\/2021 11:55 (dan)<\/b>Meter reading<\/p>

21\/04\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48682","activity_ticket_id":"47344","ticket_reference":"HDT48425","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind and window trapped dust ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/04\/21","activity_end":"2021-04-20 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58061","activity_notes":"The cleaners have reported back that there is dust trapped between the blind and the Window in 5, 17 Catherine St, Would somebody be able to have a look and see if this could be removed by yourselves? If it can be done, could we have it done today before the tenant moves in please?","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 15:34 (System)<\/b>Ticket Created<\/p>

21\/04\/2021 11:01 (iain)<\/b>Clean blinds.<\/p>

21\/04\/2021 11:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48683","activity_ticket_id":"47345","ticket_reference":"HDT48426","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Remedial works ","ticket_address_1":"K90 Odhams Walk","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"K90 Odhams Walk","cs_id":"837","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"837","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/21","activity_end":"2021-04-21 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58062","activity_notes":"carry out remedial works following an NICEic by others ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 09:39 (System)<\/b>Ticket Created<\/p>

21\/04\/2021 21:08 (alan)<\/b>Remedial works following inspection carried out by others <\/p>

22\/04\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48684","activity_ticket_id":"47346","ticket_reference":"HDT48427","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year electrical Test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36\/40 Rupert Street","cs_id":"610","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"610","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/21","activity_end":"2021-04-21 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58063","activity_notes":"5 Year electrical Test ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 09:41 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 10:29 (alan)<\/b>Electrical inspection <\/p>

06\/05\/2021 12:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48685","activity_ticket_id":"47276","ticket_reference":"HDT48357","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"725","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"725","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/04\/21","activity_end":"2021-04-21 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58064","activity_notes":"Please attend site in relation to: Door stop behind door in bathroom broken please replace or repair New shower seal neededReseal tiles above sink in the bathroomVACANT PROPERTY ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 12:05 (System)<\/b>Ticket Created<\/p>

21\/04\/2021 15:55 (travis)<\/b>List of works.<\/p>

22\/04\/2021 09:28 (travis)<\/b>List of works.<\/p>

22\/04\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48686","activity_ticket_id":"47347","ticket_reference":"HDT48428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main front door ","ticket_address_1":"Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/04\/21","activity_end":"2021-04-21 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58065","activity_notes":"Please raise a work order for Reddan to investigate issues with the main entrance door here","activity_timesheet":null,"ticket_notes_combined":"

21\/04\/2021 10:01 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 10:14 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2021 10:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/04\/2021 16:07 (travis)<\/b>Adjustment of keep in frame and adjustment of closer,tested,Door shutting fine , without slamming.<\/p>

22\/04\/2021 16:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48687","activity_ticket_id":"47348","ticket_reference":"HDT48429","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pressurisation unit test ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/04\/21","activity_end":"2021-04-21 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58066","activity_notes":"Pressurisation unit test ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:04 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 06:53 (michaelk)<\/b>Attended site to complete water tank and vessel service. Found corroded joints which need replacing, quote has been sent.2hrs labour 95.<\/p>

22\/04\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48688","activity_ticket_id":"47300","ticket_reference":"HDT48381","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14167 - Replacement washer\/dryer AEG","ticket_address_1":"Flat 6, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/04\/21","activity_end":"2021-04-21 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58067","activity_notes":"Replacement washer\/dryer AEG ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 15:29 (travis)<\/b>W\/machine installation,Top floor.<\/p>

21\/04\/2021 16:19 (dan)<\/b>Installed new washing machine<\/p>

21\/04\/2021 16:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48689","activity_ticket_id":"47343","ticket_reference":"HDT48424","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/04\/21","activity_end":"2021-04-21 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58068","activity_notes":"Meter Reading ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2021 15:12 (System)<\/b>Ticket Created<\/p>

21\/04\/2021 11:49 (travis)<\/b>Assisted, lifting manhole covers to read meters.<\/p>

21\/04\/2021 11:55 (dan)<\/b>Meter reading<\/p>

21\/04\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48690","activity_ticket_id":"47352","ticket_reference":"HDT48433","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Chips to front door please make good","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/04\/21","activity_end":"2021-04-21 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58069","activity_notes":" Chips to front door please make goodvacant - can this be done ASAP","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 11:03 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 22:04 (dean)<\/b>Done 80.00<\/p>

05\/05\/2021 13:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48691","activity_ticket_id":"47037","ticket_reference":"HDT48118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 2\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/04\/21","activity_end":"2021-04-21 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58070","activity_notes":"inter-tenancy checks and meter reads 2\/4\/21CAN YOU DO THE TOUCH UP HERE - ITS NOT BAD ","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2021 09:24 (System)<\/b>Ticket Created<\/p>

12\/04\/2021 16:16 (roy)<\/b>Inter tenancy checks completed<\/p>

12\/04\/2021 16:34 (sandra)<\/b>iain to do list <\/p>

21\/04\/2021 11:00 (iain)<\/b>List of works.<\/p>

04\/05\/2021 12:58 (sandra)<\/b>Its probably easier to replace the whole wall. Can they go with these ones - Tekno Tiles Collection | Topps Tiles<\/p>

26\/05\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48692","activity_ticket_id":"45848","ticket_reference":"HDT46929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","ticket_address_1":"Flat A, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"222","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"222","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/04\/21","activity_end":"2021-04-21 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58071","activity_notes":"To carry out ITCs and meter readings - For Monday 12th October - Could you please return any keys that have been left in the apartment","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2020 13:38 (iain)<\/b>ITC's and meter readings.<\/p>

13\/10\/2020 10:37 (sandra)<\/b>meter readings sent to Garry and ITC attached <\/p>

28\/10\/2020 20:25 (travis)<\/b>Sash window cord replacement.<\/p>

29\/10\/2020 07:54 (iain)<\/b>List of works.<\/p>

29\/10\/2020 07:56 (iain)<\/b>Sash cord.<\/p>

11\/11\/2020 17:02 (dean)<\/b>Done 110.00<\/p>

12\/11\/2020 09:29 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/20","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48693","activity_ticket_id":"47272","ticket_reference":"HDT48353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/21","activity_end":"2021-04-21 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58072","activity_notes":"inter-tenancy checks fridge light light switch plate ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 10:23 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 12:12 (sandra)<\/b>Iain to speak to Lilian about the amount of things left by Tenant <\/p>

13\/04\/2021 15:04 (iain)<\/b>ITC's.<\/p>

20\/04\/2021 12:22 (iain)<\/b>ITC's. List only.<\/p>

22\/04\/2021 13:10 (iain)<\/b>List of works.<\/p>

22\/04\/2021 13:11 (iain)<\/b>Window lock on order.Glass tile (shower cubicle) to be sourced.3 blinds need replacing.<\/p>

23\/04\/2021 12:11 (iain)<\/b>List if works.<\/p>

23\/04\/2021 12:39 (sandra)<\/b>all blinds removed as requested by Lilian <\/p>

23\/04\/2021 12:40 (sandra)<\/b>Glass brick to be sourced by Iain <\/p>

30\/04\/2021 07:07 (alan)<\/b>List of works Order new switch face plate and dimmer module for bedroom lights <\/p>

30\/04\/2021 07:07 (alan)<\/b>List of works Order new switch face plate and dimmer module for bedroom lights <\/p>

04\/05\/2021 09:28 (roy)<\/b>Fill holes in doors and windows.Rub down and undercoat (Dean to top coat monday) Reseal bathroom floor<\/p>

04\/05\/2021 22:12 (dean)<\/b>Done 80.00<\/p>

26\/05\/2021 14:30 (alan)<\/b>Replace switch plate and dimmer module <\/p>

26\/05\/2021 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48694","activity_ticket_id":"47279","ticket_reference":"HDT48360","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 16th April 2021","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/21","activity_end":"2021-04-21 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58073","activity_notes":"Inter-tenancy checks cabinet light ceiling light out ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:28 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 12:20 (iain)<\/b>ITC's. List only.<\/p>

22\/04\/2021 13:20 (iain)<\/b>List if works.<\/p>

22\/04\/2021 13:21 (iain)<\/b>Fridge shelf on order.<\/p>

22\/04\/2021 13:21 (iain)<\/b>List of works.<\/p>

23\/04\/2021 12:50 (sandra)<\/b>To complete these ITC's I require a fridge shelf.It is the shelf at the bottom of the fridge that sits on the salad drawers.SERVIS. Model no. M7973B-1\/1.200649 0106 038077096-03.<\/p>

27\/04\/2021 11:40 (sandra)<\/b>fridge shelf on order <\/p>

28\/04\/2021 15:02 (roy)<\/b>Replaced broken part inside the fridge<\/p>

30\/04\/2021 07:04 (alan)<\/b>List of works <\/p>

30\/04\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48695","activity_ticket_id":"47317","ticket_reference":"HDT48398","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":" 2nd floor Disabled toilet - flush button broken out of service","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/21","activity_end":"2021-04-21 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58074","activity_notes":" 2nd floor Disabled toilet - flush button broken out of service","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2021 09:27 (System)<\/b>Ticket Created<\/p>

16\/04\/2021 10:20 (sandra)<\/b>Parts on order <\/p>

21\/04\/2021 15:12 (roy)<\/b>With Michael to cut out ceramic stand to expose Cistern and siphon<\/p>

22\/04\/2021 15:42 (roy)<\/b>Assist Michael with adjusting paperwork, replacing siphon and replacing China stand<\/p>

28\/04\/2021 07:15 (michaelk)<\/b>Attended site to replace faulty syphon and push button. Completed works and re sealed cistern on completion. 2 hrs labour plus parts. 160.<\/p>

28\/04\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48696","activity_ticket_id":"47350","ticket_reference":"HDT48431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"703","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"703","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/21","activity_end":"2021-04-22 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58075","activity_notes":"inter-tenancy checks vacant property ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:59 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 12:12 (iain)<\/b>ITC's.<\/p>

23\/04\/2021 15:39 (dan)<\/b>Repaired leak on unvented cylinder pipework<\/p>

23\/04\/2021 16:06 (iain)<\/b>List of works.<\/p>

27\/04\/2021 14:43 (alan)<\/b>Replace faulty light fittings in bathroom Investigate extractor system not working in bathroom, system found to be above ceiling in common parts. Access panel to be cut in so I can access unit <\/p>

29\/04\/2021 16:29 (jane)<\/b>Access panel on order - delivery date 5th May <\/p>

04\/05\/2021 22:09 (dean)<\/b>Done 220.00<\/p>

06\/05\/2021 13:48 (travis)<\/b>Ceiling inspection panel fitted.<\/p>

12\/05\/2021 06:21 (alan)<\/b>Clean filters on extraction system and leave working <\/p>

27\/05\/2021 06:21 (alan)<\/b>This job is complete <\/p>

27\/05\/2021 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48697","activity_ticket_id":"47200","ticket_reference":"HDT48281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14150 - replacement blinds ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"796","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"796","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/04\/21","activity_end":"2021-04-22 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58076","activity_notes":"Replacement Blinds Blinds in reception ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2021 10:14 (travis)<\/b>Collection of and installation of x2 blinds,Old blinds returned to rear of office.<\/p>

23\/04\/2021 12:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48698","activity_ticket_id":"47331","ticket_reference":"HDT48412","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14179 - Replacement Shower Screen ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/04\/21","activity_end":"2021-04-22 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58077","activity_notes":"Replacement Shower Screen ordered by office ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 10:30 (sandra)<\/b>vacant <\/p>

04\/05\/2021 11:43 (travis)<\/b>Replacement of shower screen.<\/p>

04\/05\/2021 12:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48699","activity_ticket_id":"47347","ticket_reference":"HDT48428","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main front door ","ticket_address_1":"Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/04\/21","activity_end":"2021-04-22 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58078","activity_notes":"Please raise a work order for Reddan to investigate issues with the main entrance door here","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:01 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 10:14 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2021 10:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/04\/2021 16:07 (travis)<\/b>Adjustment of keep in frame and adjustment of closer,tested,Door shutting fine , without slamming.<\/p>

22\/04\/2021 16:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48700","activity_ticket_id":"47351","ticket_reference":"HDT48432","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/04\/21","activity_end":"2021-04-22 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58079","activity_notes":" Blind on floor of bedroom to be replaced Remove cables from the living room Re-grout bathroom floor and tiles Change under cabinet light in bathroom to white not yellow Remove Squeegee from bathroom New shower seal needed Toilet flush is broken please repair\/replace Loose front door handle please repair","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 11:01 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 15:31 (travis)<\/b>All works complete, except bedroom blind (on order), Light under bathroom cabinet (roy is dealing with it).<\/p>

23\/04\/2021 18:11 (roy)<\/b>Replaced LED flexi strip light<\/p>

26\/04\/2021 09:20 (roy)<\/b>Unfortunately had to purchase strip light as Alan said the one I had was incorrect Returned and remitted correct flexi strip light<\/p>

26\/04\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48701","activity_ticket_id":"47354","ticket_reference":"HDT48435","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace battery to smoke detector","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/04\/21","activity_end":"2021-04-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58080","activity_notes":"Please raise a work order for Reddan to replace battery to smoke detectors at Flat 1-Exeter Mansion.Hi Sandra, please inform Roy to bring a long a tall ladder.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 11:00 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 15:37 (roy)<\/b>Replaced 1 x smoke alarm Replaced 1 x 9v battery in another alarm<\/p>

22\/04\/2021 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48702","activity_ticket_id":"47038","ticket_reference":"HDT48119","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 1\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"602","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"602","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/04\/21","activity_end":"2021-04-22 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58081","activity_notes":"inter-tenancy checks and meter reads 1\/4\/21light fitting in loungelight fittings in the bedroom extractor in bathroom not working part of ITCs","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:26 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 15:04 (iain)<\/b>ITC's, lst and mter reads.<\/p>

22\/04\/2021 13:22 (iain)<\/b>List of works.<\/p>

22\/04\/2021 13:23 (iain)<\/b>Dooe number on order.Return Monday 26\/4 to clear remaining rubbish.<\/p>

27\/04\/2021 11:27 (iain)<\/b>List of works.<\/p>

27\/04\/2021 14:40 (alan)<\/b>Order new extractor fan for bathroom <\/p>

28\/04\/2021 12:38 (alan)<\/b>Replace bathroom extractor fanReplace 8 blown lampsReplace faulty light switch in the main roomRefix two wall lights to wall<\/p>

29\/04\/2021 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48703","activity_ticket_id":"47227","ticket_reference":"HDT48308","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof clearance ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Leicester Street ","cs_id":"812","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BL","ticket_client_site":"812","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/04\/21","activity_end":"2021-04-22 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58082","activity_notes":"Please attend site to clear & clean roof at 4 LS. This entails removing any debris and clearing away any redundant pipes\/ac units.Please attend site to complete a clear & high pressure clean roof at 4 LS.","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2021 12:49 (System)<\/b>Ticket Created<\/p>

15\/04\/2021 16:18 (dan)<\/b>Unable to complete clearance awaiting instruction from Stephen Mjmapp<\/p>

22\/04\/2021 13:14 (dan)<\/b>Cleared and cleaned roof areas <\/p>

22\/04\/2021 13:27 (travis)<\/b>Roof clearance,Disposal to back of office.<\/p>

22\/04\/2021 13:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48704","activity_ticket_id":"47355","ticket_reference":"HDT48436","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Door keep needs adjusting ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58a Shaftesbury Avenue","cs_id":"488","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/04\/21","activity_end":"2021-04-22 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58083","activity_notes":"Door keep needs adjusting ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 14:57 (System)<\/b>Ticket Created<\/p>

22\/04\/2021 15:32 (travis)<\/b>Adjustment of door keep to stop unauthorized access.<\/p>

22\/04\/2021 16:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48705","activity_ticket_id":"47356","ticket_reference":"HDT48437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"power outage ","ticket_address_1":"7 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Gerrard Street ","cs_id":"839","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PH","ticket_client_site":"839","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/04\/21","activity_end":"2021-04-22 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58084","activity_notes":"power outage ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 16:25 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 09:52 (roy)<\/b>Checked power supply and Alan advised how to repair.All working after removing rcd and resetting<\/p>

23\/04\/2021 12:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48706","activity_ticket_id":"47358","ticket_reference":"HDT48439","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light fitting is loose ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"752","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/04\/21","activity_end":"2021-04-22 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58085","activity_notes":"Gregory from FLAT 1 reports that lighting fittings is coming off the ceiling and screws need tightening up. Gregory 07810090000","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 16:38 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 18:13 (roy)<\/b>Refixed light in bedroom Also Replaced out of date smoke alarm<\/p>

26\/04\/2021 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48707","activity_ticket_id":"47360","ticket_reference":"HDT48441","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fit new push bar ","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/04\/21","activity_end":"2021-04-23 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58086","activity_notes":"may need to order push bar Please attend site to fit push bar handles to the fire door on the 4th Floor. Push bars to be installed on Wednesday 28th April from 10am when the neighbouring tenants agent will be around to coordinate the visit","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2021 09:14 (System)<\/b>Ticket Created<\/p>

26\/04\/2021 11:53 (travis)<\/b>Attended and assessment of parts needed ,push bar ect,On order,Works booked in for Wednesday 28th ,10am.<\/p>

28\/04\/2021 13:13 (travis)<\/b>Push bar and fire exit hardware fitted.<\/p>

29\/04\/2021 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48708","activity_ticket_id":"47361","ticket_reference":"HDT48442","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/21","activity_end":"2021-04-23 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58087","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2021 09:33 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48709","activity_ticket_id":"47327","ticket_reference":"HDT48408","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"main front door sticking on carpet ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"23\/04\/21","activity_end":"2021-04-23 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58088","activity_notes":"The porter has reported that the front door is starting to stick on the carpet bar surround it will need angle grinding so would be better on a Friday when the people traffic is lowest.It is a carpet surround problem not a door problem...If you can confirm please?","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2021 11:06 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 08:48 (travis)<\/b>Attended and found the heavy glass main door @4"6' x 7'2" is out of alignment and will require a specialist company to rectify (R&B Doors)for example.I can see evidence of the internal steel coir matting surround having been grinded down(badly) for the same problem but would recommend door alignment for the long term answer.<\/p>

26\/04\/2021 10:08 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 10:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 10:41 (sandra)<\/b>As per our telephone conversation, I have carried out temporary adjusted to the floor spring to allow the door to clear the floor and glass transom.The mat surround has been ground away in the past to allow approximately 1mm clearance above and below the door, in order to get clearance below the door the floor spring had been prior to my visit and is still adjusted in the foundation box beyond its maximum height.In order to carry out a full repair in respect of the door clearing the floor and transom the following would be neededTo remove the door, remove existing and supply and fit 1No new foundation box, extended spindle and strap, including setting the foundation box in with sand and cement, rehang the door and adjust.Even with this work carried out the door will still need frequent adjustments, due to the minimal clearances.In addition to the above, the door was originally a manual door that has been retro fitted with an automatic swing door operator, depending on when this modification was carried out, it should comply with either BS7036 or EN16005, but does not comply with either of these standards.The existing automatic swing door operator is not compatible with the safety equipment that is required to allow the door to comply with what would now be EN16005.To try and changing the automatic swing door operator on the existing door set to a current model that would allow the correct safety equipment to be installed, would carry a high risk of breaking both the glass over panel and the door.In order to gain the correct clearances around the door and to comply with EN16005 which is the current standards for automated doors and also Document M, access and use of buildings, the only option in our opinion is to replace the door set and automatic swing door operator completely with the correct safety equipment. If you would like us to quote for the above work please let us know, we would be happy to attend a site meeting to discuss your customers <\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48710","activity_ticket_id":"47362","ticket_reference":"HDT48443","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14194 - remedial works after Pressure Test completed ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/04\/21","activity_end":"2021-04-23 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58089","activity_notes":"remedial works after Pressure Test completed","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 07:21 (michaelk)<\/b>Attended site to complete quoted work to booster set pipework. Drained and stripped out leaking 2" pipework and replaced with new. Tested and reinstated booster set leaving fully operational. 429.<\/p>

28\/04\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48711","activity_ticket_id":"47363","ticket_reference":"HDT48444","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty dishwasher door","ticket_address_1":"Flat B 1st Floor ","ticket_address_2":"24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B 1st Floor ","cs_id":"840","cs_address_2":"24 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"840","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/04\/21","activity_end":"2021-04-23 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58090","activity_notes":"Faulty dishwasher door ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2021 11:49 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 12:32 (sandra)<\/b>attendance on Wednesday 28th between 12 - 4pm <\/p>

28\/04\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48712","activity_ticket_id":"47351","ticket_reference":"HDT48432","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/21","activity_end":"2021-04-23 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58091","activity_notes":" Change under cabinet light in bathroom to white not yellow ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 11:01 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 15:31 (travis)<\/b>All works complete, except bedroom blind (on order), Light under bathroom cabinet (roy is dealing with it).<\/p>

23\/04\/2021 18:11 (roy)<\/b>Replaced LED flexi strip light<\/p>

26\/04\/2021 09:20 (roy)<\/b>Unfortunately had to purchase strip light as Alan said the one I had was incorrect Returned and remitted correct flexi strip light<\/p>

26\/04\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48713","activity_ticket_id":"47350","ticket_reference":"HDT48431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"703","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"703","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/04\/21","activity_end":"2021-04-23 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58092","activity_notes":"inter-tenancy checks vacant property old water damage to bathroom ceiling and any touch ups ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:59 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 12:12 (iain)<\/b>ITC's.<\/p>

23\/04\/2021 15:39 (dan)<\/b>Repaired leak on unvented cylinder pipework<\/p>

23\/04\/2021 16:06 (iain)<\/b>List of works.<\/p>

27\/04\/2021 14:43 (alan)<\/b>Replace faulty light fittings in bathroom Investigate extractor system not working in bathroom, system found to be above ceiling in common parts. Access panel to be cut in so I can access unit <\/p>

29\/04\/2021 16:29 (jane)<\/b>Access panel on order - delivery date 5th May <\/p>

04\/05\/2021 22:09 (dean)<\/b>Done 220.00<\/p>

06\/05\/2021 13:48 (travis)<\/b>Ceiling inspection panel fitted.<\/p>

12\/05\/2021 06:21 (alan)<\/b>Clean filters on extraction system and leave working <\/p>

27\/05\/2021 06:21 (alan)<\/b>This job is complete <\/p>

27\/05\/2021 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48714","activity_ticket_id":"47350","ticket_reference":"HDT48431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"703","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"703","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/04\/21","activity_end":"2021-04-23 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58093","activity_notes":"inter-tenancy checks vacant property ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:59 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 12:12 (iain)<\/b>ITC's.<\/p>

23\/04\/2021 15:39 (dan)<\/b>Repaired leak on unvented cylinder pipework<\/p>

23\/04\/2021 16:06 (iain)<\/b>List of works.<\/p>

27\/04\/2021 14:43 (alan)<\/b>Replace faulty light fittings in bathroom Investigate extractor system not working in bathroom, system found to be above ceiling in common parts. Access panel to be cut in so I can access unit <\/p>

29\/04\/2021 16:29 (jane)<\/b>Access panel on order - delivery date 5th May <\/p>

04\/05\/2021 22:09 (dean)<\/b>Done 220.00<\/p>

06\/05\/2021 13:48 (travis)<\/b>Ceiling inspection panel fitted.<\/p>

12\/05\/2021 06:21 (alan)<\/b>Clean filters on extraction system and leave working <\/p>

27\/05\/2021 06:21 (alan)<\/b>This job is complete <\/p>

27\/05\/2021 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48715","activity_ticket_id":"47350","ticket_reference":"HDT48431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"703","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"703","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/04\/21","activity_end":"2021-04-23 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58094","activity_notes":"inter-tenancy checks vacant property bathroom light flashing extractor not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:59 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 12:12 (iain)<\/b>ITC's.<\/p>

23\/04\/2021 15:39 (dan)<\/b>Repaired leak on unvented cylinder pipework<\/p>

23\/04\/2021 16:06 (iain)<\/b>List of works.<\/p>

27\/04\/2021 14:43 (alan)<\/b>Replace faulty light fittings in bathroom Investigate extractor system not working in bathroom, system found to be above ceiling in common parts. Access panel to be cut in so I can access unit <\/p>

29\/04\/2021 16:29 (jane)<\/b>Access panel on order - delivery date 5th May <\/p>

04\/05\/2021 22:09 (dean)<\/b>Done 220.00<\/p>

06\/05\/2021 13:48 (travis)<\/b>Ceiling inspection panel fitted.<\/p>

12\/05\/2021 06:21 (alan)<\/b>Clean filters on extraction system and leave working <\/p>

27\/05\/2021 06:21 (alan)<\/b>This job is complete <\/p>

27\/05\/2021 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48716","activity_ticket_id":"47365","ticket_reference":"HDT48446","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14196 - Removal of items ","ticket_address_1":"Flat 2","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"841","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"841","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/04\/21","activity_end":"2021-04-26 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58095","activity_notes":"Removal of items ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 09:23 (travis)<\/b>Removal of all rubbish and items.<\/p>

27\/04\/2021 11:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48717","activity_ticket_id":"47366","ticket_reference":"HDT48447","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14159 - kitchen ceiling redecoration","ticket_address_1":"Flat 13","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"811","cs_address_2":"40\/41 Wimpole Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"811","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/21","activity_end":"2021-04-26 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58096","activity_notes":"Can we have a quote to redecorate after water ingress please the above property asap?","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2021 11:59 (jane)<\/b>The lessee has confirmed Tuesday but can they attend at 08.15 to give her time to get the children to school so that they are out of the way.<\/p>

22\/06\/2021 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48718","activity_ticket_id":"47035","ticket_reference":"HDT48116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 26\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"169","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"169","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/21","activity_end":"2021-04-26 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58097","activity_notes":"inter-tenancy checks and meter reads 26\/4\/21Could you make a note to check over the lighting etc here as the tenant reports they are not working or are intermittent since the flood here. This can wait for when the ITC's are carried out","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:23 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 15:48 (iain)<\/b>Fridge shelf on order.<\/p>

27\/04\/2021 15:48 (iain)<\/b>ITC's and works carried out.<\/p>

28\/04\/2021 10:17 (sandra)<\/b>Neff FD8802.E-NR K9524X6GB\/01.It is the fridge door shelf, middle one in the picture, the deeper shelf.to be ordered <\/p>

05\/05\/2021 11:44 (sandra)<\/b>quote for new blind sent to client <\/p>

05\/05\/2021 13:05 (alan)<\/b>Replace faulty extractor fan in bathroomReplace faulty light switch in main room<\/p>

05\/05\/2021 13:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48719","activity_ticket_id":"47032","ticket_reference":"HDT48113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads for 26\/04\/21 - 4\/5\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/21","activity_end":"2021-04-26 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58098","activity_notes":"inter-tenancy checks and meter reads completed by 4 May 2. Maintenance of windows and some of them were jammed and not easy to open Please note that we need this one complete by COP 04\/05\/21ITC's, carpet replacement and decoration can start from today","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:20 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 10:31 (roy)<\/b>Replaced 2 x Transformers Replaced 2 x 12v bulbs But need 2 x fly leads and 6 x 12v 20w capsules<\/p>

27\/04\/2021 11:29 (iain)<\/b>ITC list. And works carried out.<\/p>

27\/04\/2021 11:30 (iain)<\/b>List of works.<\/p>

10\/05\/2021 14:58 (roy)<\/b>Replaced fly leads and bulbs All ok<\/p>

10\/05\/2021 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48720","activity_ticket_id":"47367","ticket_reference":"HDT48448","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","cs_id":"436","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"436","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/21","activity_end":"2021-04-26 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58099","activity_notes":"washing machine door not opening ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 10:22 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 09:52 (roy)<\/b>Unable to open the door using the emergency release or other methods.No clothing inside the machineAppliance engineer required<\/p>

27\/04\/2021 10:05 (sandra)<\/b>Friday 30th 10 - 2pm <\/p>

30\/04\/2021 13:57 (jane)<\/b>New door on order by appliance company <\/p>

12\/05\/2021 09:39 (sandra)<\/b>keys for access <\/p>

14\/05\/2021 07:05 (roy)<\/b>Access for Repair Aid but Lillian have access<\/p>

27\/05\/2021 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48721","activity_ticket_id":"47368","ticket_reference":"HDT48449","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical issues ","ticket_address_1":"Flat 2, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/21","activity_end":"2021-04-26 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58100","activity_notes":"access asked for Friday. Michael took the light up Wednesday","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 10:29 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 09:53 (roy)<\/b>Checked fan.New one has been ordered<\/p>

27\/04\/2021 11:09 (sandra)<\/b>ordered new light from John Lewis <\/p>

05\/05\/2021 16:53 (sandra)<\/b>access asked for Friday <\/p>

18\/05\/2021 14:19 (roy)<\/b>Fan removed\/Replaced Light fitting incorrect but replaced bulbs Left working ok<\/p>

18\/05\/2021 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48722","activity_ticket_id":"47364","ticket_reference":"HDT48445","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"disconnect plumbing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/21","activity_end":"2021-05-12 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58101","activity_notes":"please can you book your plumber to reconnect 1st floor kitchen plumbing and fit waste trap kit. This week ideally, Wednesday?12th - Wednesday - please confirm ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2021 15:31 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 13:27 (alan)<\/b>Install power supply for new tap in kitchen <\/p>

13\/05\/2021 15:12 (michaelk)<\/b>Attended site to isolate mains to first floor kitchen. 50.<\/p>

13\/05\/2021 15:15 (michaelk)<\/b>Attended site to reinstated kitchen water supplies, and to connect to filtered water tap. Replaced sink p-trap and amended waste pipe to suit. Unable to commission tap, as an electrical spur is required. Alan to attend on Thursday.<\/p>

13\/05\/2021 15:16 (michaelk)<\/b>Returned to site, to commission grohe filer tap following alan. 1 hour 50.<\/p>

11\/08\/2021 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48723","activity_ticket_id":"47369","ticket_reference":"HDT48450","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - smell of gas","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/21","activity_end":"2021-04-26 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58102","activity_notes":"smell of gas - potential gas leak ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 11:56 (System)<\/b>Ticket Created<\/p>

26\/04\/2021 11:58 (sandra)<\/b>(Ticket Closed)<\/p>

27\/04\/2021 10:26 (roy)<\/b>Returned with Michael and checked gas run. Checked terminals in fuse box but still a strong smell<\/p>

27\/04\/2021 10:29 (roy)<\/b>Returned with AlanChecked every appliance every socket, every light and switch checked smoke alarms. Check rd and cleaned filters in air con.No problem found. Except for dodgy pump<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48724","activity_ticket_id":"47370","ticket_reference":"HDT48451","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT48450 Follow-Up - smell of gas ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/21","activity_end":"2021-04-26 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58103","activity_notes":"smell of gas ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 12:52 (michaelk)<\/b>Attended site to investigate gas smell in flat 6. No gas leak could be found, however there was a smell of burnt plastic. Investigated all heating equipment and controls but could not find the cause. There was the heating pump which was found to be faulty, along with the expansion vessel, both have been quoted. 95<\/p>

29\/04\/2021 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48725","activity_ticket_id":"47371","ticket_reference":"HDT48452","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14198 - Clearance of tenants items","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"602","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"602","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/04\/21","activity_end":"2021-04-26 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58104","activity_notes":"clearance of tenants items ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 14:31 (travis)<\/b>Clearing previous tenants furniture\/rubbish ect.<\/p>

27\/04\/2021 07:46 (travis)<\/b>Rubbish removed\/disposal.<\/p>

27\/04\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48726","activity_ticket_id":"47372","ticket_reference":"HDT48453","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"new wooden ramp","ticket_address_1":"11-13 Newport Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"11-13 Newport Place","cs_id":"843","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JR","ticket_client_site":"843","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/04\/21","activity_end":"2021-04-26 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58105","activity_notes":": Please attend site to replace wooden ramp inside unit 13, Newport Place, to allow for easy trolley access ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 13:15 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 11:05 (travis)<\/b>Upgrade existing ramp,Double boarded with 18mm ply.<\/p>

27\/04\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48727","activity_ticket_id":"47374","ticket_reference":"HDT48455","ticket_client":"2105","client_name":"S K Estates & Finance Ltd ","ticket_title":"Roof works and electrical repairs ","ticket_address_1":"31 Palace Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1E 5HW","cs_address_1":"31 Palace Street","cs_id":"845","cs_address_2":"","cs_town":"London","cs_postcode":"SW1E 5HW","ticket_client_site":"845","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/04\/21","activity_end":"2021-04-26 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58106","activity_notes":"Roof works and electrical repairs ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2021 13:42 (System)<\/b>Ticket Created<\/p>

26\/04\/2021 13:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48728","activity_ticket_id":"47032","ticket_reference":"HDT48113","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads for 26\/04\/21 - 4\/5\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/21","activity_end":"2021-04-26 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58107","activity_notes":"inter-tenancy checks and meter reads for 3\/5\/212. Maintenance of windows and some of them were jammed and not easy to open Please note that we need this one complete by COP 04\/05\/21ITC's, carpet replacement and decoration can start from today","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:20 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 10:31 (roy)<\/b>Replaced 2 x Transformers Replaced 2 x 12v bulbs But need 2 x fly leads and 6 x 12v 20w capsules<\/p>

27\/04\/2021 11:29 (iain)<\/b>ITC list. And works carried out.<\/p>

27\/04\/2021 11:30 (iain)<\/b>List of works.<\/p>

10\/05\/2021 14:58 (roy)<\/b>Replaced fly leads and bulbs All ok<\/p>

10\/05\/2021 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48729","activity_ticket_id":"47367","ticket_reference":"HDT48448","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","cs_id":"436","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"436","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/04\/21","activity_end":"2021-04-26 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58108","activity_notes":"washing machine door not opening ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2021 10:22 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 09:52 (roy)<\/b>Unable to open the door using the emergency release or other methods.No clothing inside the machineAppliance engineer required<\/p>

27\/04\/2021 10:05 (sandra)<\/b>Friday 30th 10 - 2pm <\/p>

30\/04\/2021 13:57 (jane)<\/b>New door on order by appliance company <\/p>

12\/05\/2021 09:39 (sandra)<\/b>keys for access <\/p>

14\/05\/2021 07:05 (roy)<\/b>Access for Repair Aid but Lillian have access<\/p>

27\/05\/2021 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48730","activity_ticket_id":"47376","ticket_reference":"HDT48457","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet flush broken ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/21","activity_end":"2021-04-26 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58109","activity_notes":" Contact Greg for access - 07810 090000Please attend site to the 2nd Floor flat to repair or replace the toilet flush button. It is not flushable and is the only toilet in the property. There is also a very small, slow leak coming from the same toilet, may be related to the button - please investigate.","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 16:01 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 06:39 (michaelk)<\/b>Attended site and replaced the toilet push button and inlet valve. Left fully operational. 131.<\/p>

04\/05\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48731","activity_ticket_id":"47285","ticket_reference":"HDT48366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"824","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"824","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/21","activity_end":"2021-04-26 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58110","activity_notes":"Please raise a work order for Reddan to attend and investigate and make good the water damage here. some limited presumed water staining on the bedroom ceiling, this being under the fourth floor gully. No drips observed. I assume this has built up over time as its an area not in plain sight and was spotted whilst in alternate positions recovering from recent surgery.Bathroom access panel: When the cistern was changed, Reddan and I agreed not to seal the access panel for a week or so in case access was needed again. can you seal ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2021 16:10 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 11:00 (sandra)<\/b>booked for 4th May <\/p>

05\/05\/2021 10:47 (roy)<\/b>Gave access as requested<\/p>

10\/05\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48732","activity_ticket_id":"47285","ticket_reference":"HDT48366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"824","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"824","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/04\/21","activity_end":"2021-04-26 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58111","activity_notes":"Washing machine door sensor: ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2021 16:10 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 11:00 (sandra)<\/b>booked for 4th May <\/p>

05\/05\/2021 10:47 (roy)<\/b>Gave access as requested<\/p>

10\/05\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48733","activity_ticket_id":"47357","ticket_reference":"HDT48438","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14192 - Replacement hob : VP25029-18","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/21","activity_end":"2021-04-26 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58112","activity_notes":"Replacement hob between 10 - 2pm and just getting access to go in before to disconnect ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 07:15 (alan)<\/b>Replace hob as per quote <\/p>

04\/05\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48734","activity_ticket_id":"47377","ticket_reference":"HDT48458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14164 - redecorating ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/04\/21","activity_end":"2021-04-27 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58113","activity_notes":"redecorating ","activity_timesheet":null,"ticket_notes_combined":"

04\/05\/2021 22:11 (dean)<\/b>Done 210.00<\/p>

05\/05\/2021 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48735","activity_ticket_id":"47377","ticket_reference":"HDT48458","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14164 - redecorating ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/04\/21","activity_end":"2021-04-27 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58114","activity_notes":"redecorating ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 22:11 (dean)<\/b>Done 210.00<\/p>

05\/05\/2021 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48736","activity_ticket_id":"47373","ticket_reference":"HDT48454","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate the issue with the light in the bathroom ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"723","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"723","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/21","activity_end":"2021-05-12 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58115","activity_notes":"This can be looked at when the NICEic is being done on the 12th Yes this is fine. We are having issues with the spotlight over the bath and suspect there's a problem with the wiring: it doesn't turn off properly (it will stay on at a dim light for quite a while), nor does it shine at full or consistent brightness when it is switched on. The bulb is fine. Could someone take a look please?","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 13:21 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 06:07 (alan)<\/b>Replace faulty LED down lighters and drive unit to light over bath<\/p>

13\/05\/2021 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48737","activity_ticket_id":"47378","ticket_reference":"HDT48459","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light out in common parts","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/04\/21","activity_end":"2021-04-27 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58116","activity_notes":"light out in common parts","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2021 09:39 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 11:57 (alan)<\/b>Reset PIR switch for light outside Flats 1a &1bTest and leave working<\/p>

27\/04\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48738","activity_ticket_id":"47379","ticket_reference":"HDT48460","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14159 - kitchen ceiling redecoration","ticket_address_1":"Flat 13","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"811","cs_address_2":"40\/41 Wimpole Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"811","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/04\/21","activity_end":"2021-04-27 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58117","activity_notes":"redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2021 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48739","activity_ticket_id":"47380","ticket_reference":"HDT48461","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"service to AHU","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/04\/21","activity_end":"2021-04-27 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58118","activity_notes":"service to AHU","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2021 10:50 (System)<\/b>Ticket Created<\/p>

28\/04\/2021 10:38 (alan)<\/b>Service AHU <\/p>

29\/04\/2021 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48740","activity_ticket_id":"47381","ticket_reference":"HDT48462","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace all blown lamps","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/21","activity_end":"2021-04-27 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58119","activity_notes":"Replace all blown lamps","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2021 10:51 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 12:56 (roy)<\/b>Replaced 4 x capsules<\/p>

27\/04\/2021 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48741","activity_ticket_id":"47353","ticket_reference":"HDT48434","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14175 - Replacement cooker extractor VP24986-29","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"828","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"828","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/21","activity_end":"2021-04-27 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58120","activity_notes":"Replacement cooker extractor pick up the NEFF and I will get you access ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 10:57 (sandra)<\/b>option 2 NEFF cooker hood<\/p>

01\/06\/2021 10:01 (roy)<\/b>Remove and replace extractor hood<\/p>

02\/06\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48742","activity_ticket_id":"47382","ticket_reference":"HDT48463","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"minor repairs to bathroom ","ticket_address_1":"Flat 2","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"841","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"841","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/04\/21","activity_end":"2021-04-27 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58121","activity_notes":"minor repairs to bathroom meet lilian on site have emailed Lilian for date\/time","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2021 11:24 (System)<\/b>Ticket Created<\/p>

28\/04\/2021 16:21 (travis)<\/b>List of works,Shower rail,Mastic works,Cupboard doors alignment ect.<\/p>

29\/04\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48743","activity_ticket_id":"47383","ticket_reference":"HDT48464","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please raise a work order for Reddan to attend ASAP! Window is insecure and can fall off easily. Please reinstate windows to original position See attached pic.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/04\/21","activity_end":"2021-04-27 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58122","activity_notes":"window has been forced Please raise a work order for Reddan to attend ASAP!Window is insecure and can fall off easily. Please reinstate windows to original position See attached pic.","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2021 11:51 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 14:47 (travis)<\/b>Reinstatement of smoke vent window,Refitted smoke vent chain to window using purpose made copper spacers to take up the excess gap.<\/p>

27\/04\/2021 15:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48744","activity_ticket_id":"47350","ticket_reference":"HDT48431","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"703","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"703","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/04\/21","activity_end":"2021-04-27 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58123","activity_notes":" vacant property CAN YOU SPEAK TO ALANINSPECTION HATCH TO BE FITTED ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:59 (System)<\/b>Ticket Created<\/p>

23\/04\/2021 12:12 (iain)<\/b>ITC's.<\/p>

23\/04\/2021 15:39 (dan)<\/b>Repaired leak on unvented cylinder pipework<\/p>

23\/04\/2021 16:06 (iain)<\/b>List of works.<\/p>

27\/04\/2021 14:43 (alan)<\/b>Replace faulty light fittings in bathroom Investigate extractor system not working in bathroom, system found to be above ceiling in common parts. Access panel to be cut in so I can access unit <\/p>

29\/04\/2021 16:29 (jane)<\/b>Access panel on order - delivery date 5th May <\/p>

04\/05\/2021 22:09 (dean)<\/b>Done 220.00<\/p>

06\/05\/2021 13:48 (travis)<\/b>Ceiling inspection panel fitted.<\/p>

12\/05\/2021 06:21 (alan)<\/b>Clean filters on extraction system and leave working <\/p>

27\/05\/2021 06:21 (alan)<\/b>This job is complete <\/p>

27\/05\/2021 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48745","activity_ticket_id":"47035","ticket_reference":"HDT48116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 26\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"169","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"169","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/04\/21","activity_end":"2021-04-27 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58124","activity_notes":"inter-tenancy checks and meter reads 26\/4\/21Could you make a note to check over the lighting etc here as the tenant reports they are not working or are intermittent since the flood here. and any other lights that are out ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:23 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 15:48 (iain)<\/b>Fridge shelf on order.<\/p>

27\/04\/2021 15:48 (iain)<\/b>ITC's and works carried out.<\/p>

28\/04\/2021 10:17 (sandra)<\/b>Neff FD8802.E-NR K9524X6GB\/01.It is the fridge door shelf, middle one in the picture, the deeper shelf.to be ordered <\/p>

05\/05\/2021 11:44 (sandra)<\/b>quote for new blind sent to client <\/p>

05\/05\/2021 13:05 (alan)<\/b>Replace faulty extractor fan in bathroomReplace faulty light switch in main room<\/p>

05\/05\/2021 13:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48746","activity_ticket_id":"47384","ticket_reference":"HDT48465","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14203 - Replacement shower and tiling","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"796","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"796","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/04\/21","activity_end":"2021-04-27 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58125","activity_notes":"Replacement shower and tiling ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 14:54 (michaelk)<\/b>Attended site and completed quoted works, replacing shower, tiles and enclosure. Cost 1,350.00.<\/p>

13\/05\/2021 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48747","activity_ticket_id":"47385","ticket_reference":"HDT48466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT 6th May ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58126","activity_notes":"Gas & PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 09:32 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 13:02 (roy)<\/b>Pat and smoke test<\/p>

06\/05\/2021 16:10 (jane)<\/b>PAT test report is under FILES<\/p>

06\/05\/2021 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48748","activity_ticket_id":"47385","ticket_reference":"HDT48466","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT 6th May ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58127","activity_notes":"Gas & PAT","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 09:32 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 13:02 (roy)<\/b>Pat and smoke test<\/p>

06\/05\/2021 16:10 (jane)<\/b>PAT test report is under FILES<\/p>

06\/05\/2021 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48749","activity_ticket_id":"47386","ticket_reference":"HDT48467","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 10th May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58128","activity_notes":"Gas and PAT test - 6th May","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 09:35 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 14:55 (roy)<\/b>Pat and smoke test<\/p>

11\/05\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

11\/05\/2021 09:27 (sandra)<\/b>- we found the boiler aav had be leaking causing low system pressure. quote to follow <\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48750","activity_ticket_id":"47386","ticket_reference":"HDT48467","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 10th May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58129","activity_notes":"Gas and PAT test - 6th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 09:35 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 14:55 (roy)<\/b>Pat and smoke test<\/p>

11\/05\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

11\/05\/2021 09:27 (sandra)<\/b>- we found the boiler aav had be leaking causing low system pressure. quote to follow <\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48751","activity_ticket_id":"47387","ticket_reference":"HDT48468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 6th May","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58130","activity_notes":"Gas and PAT - 6th May","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 09:37 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 13:03 (roy)<\/b>Pat and smoke test<\/p>

06\/05\/2021 15:51 (jane)<\/b>PAT test report under File <\/p>

06\/05\/2021 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48752","activity_ticket_id":"47387","ticket_reference":"HDT48468","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT - 6th May","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58131","activity_notes":"Gas and PAT - 6th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 09:37 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 13:03 (roy)<\/b>Pat and smoke test<\/p>

06\/05\/2021 15:51 (jane)<\/b>PAT test report under File <\/p>

06\/05\/2021 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48753","activity_ticket_id":"47388","ticket_reference":"HDT48469","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blown lamps","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/21","activity_end":"2021-04-28 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58132","activity_notes":"blown lamps","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 09:40 (System)<\/b>Ticket Created<\/p>

28\/04\/2021 09:59 (alan)<\/b>Replace two blown lamps in common parts<\/p>

29\/04\/2021 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48754","activity_ticket_id":"47272","ticket_reference":"HDT48353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/04\/21","activity_end":"2021-04-28 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58133","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 10:23 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 12:12 (sandra)<\/b>Iain to speak to Lilian about the amount of things left by Tenant <\/p>

13\/04\/2021 15:04 (iain)<\/b>ITC's.<\/p>

20\/04\/2021 12:22 (iain)<\/b>ITC's. List only.<\/p>

22\/04\/2021 13:10 (iain)<\/b>List of works.<\/p>

22\/04\/2021 13:11 (iain)<\/b>Window lock on order.Glass tile (shower cubicle) to be sourced.3 blinds need replacing.<\/p>

23\/04\/2021 12:11 (iain)<\/b>List if works.<\/p>

23\/04\/2021 12:39 (sandra)<\/b>all blinds removed as requested by Lilian <\/p>

23\/04\/2021 12:40 (sandra)<\/b>Glass brick to be sourced by Iain <\/p>

30\/04\/2021 07:07 (alan)<\/b>List of works Order new switch face plate and dimmer module for bedroom lights <\/p>

30\/04\/2021 07:07 (alan)<\/b>List of works Order new switch face plate and dimmer module for bedroom lights <\/p>

04\/05\/2021 09:28 (roy)<\/b>Fill holes in doors and windows.Rub down and undercoat (Dean to top coat monday) Reseal bathroom floor<\/p>

04\/05\/2021 22:12 (dean)<\/b>Done 80.00<\/p>

26\/05\/2021 14:30 (alan)<\/b>Replace switch plate and dimmer module <\/p>

26\/05\/2021 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48755","activity_ticket_id":"47272","ticket_reference":"HDT48353","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/21","activity_end":"2021-04-28 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58134","activity_notes":"inter-tenancy checks take the soap dish off resealed in mastic along shower tray ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 10:23 (System)<\/b>Ticket Created<\/p>

13\/04\/2021 12:12 (sandra)<\/b>Iain to speak to Lilian about the amount of things left by Tenant <\/p>

13\/04\/2021 15:04 (iain)<\/b>ITC's.<\/p>

20\/04\/2021 12:22 (iain)<\/b>ITC's. List only.<\/p>

22\/04\/2021 13:10 (iain)<\/b>List of works.<\/p>

22\/04\/2021 13:11 (iain)<\/b>Window lock on order.Glass tile (shower cubicle) to be sourced.3 blinds need replacing.<\/p>

23\/04\/2021 12:11 (iain)<\/b>List if works.<\/p>

23\/04\/2021 12:39 (sandra)<\/b>all blinds removed as requested by Lilian <\/p>

23\/04\/2021 12:40 (sandra)<\/b>Glass brick to be sourced by Iain <\/p>

30\/04\/2021 07:07 (alan)<\/b>List of works Order new switch face plate and dimmer module for bedroom lights <\/p>

30\/04\/2021 07:07 (alan)<\/b>List of works Order new switch face plate and dimmer module for bedroom lights <\/p>

04\/05\/2021 09:28 (roy)<\/b>Fill holes in doors and windows.Rub down and undercoat (Dean to top coat monday) Reseal bathroom floor<\/p>

04\/05\/2021 22:12 (dean)<\/b>Done 80.00<\/p>

26\/05\/2021 14:30 (alan)<\/b>Replace switch plate and dimmer module <\/p>

26\/05\/2021 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48756","activity_ticket_id":"47035","ticket_reference":"HDT48116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 26\/4\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"169","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"169","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/21","activity_end":"2021-04-28 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58135","activity_notes":"inter-tenancy checks and meter reads 26\/4\/21","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2021 09:23 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 15:48 (iain)<\/b>Fridge shelf on order.<\/p>

27\/04\/2021 15:48 (iain)<\/b>ITC's and works carried out.<\/p>

28\/04\/2021 10:17 (sandra)<\/b>Neff FD8802.E-NR K9524X6GB\/01.It is the fridge door shelf, middle one in the picture, the deeper shelf.to be ordered <\/p>

05\/05\/2021 11:44 (sandra)<\/b>quote for new blind sent to client <\/p>

05\/05\/2021 13:05 (alan)<\/b>Replace faulty extractor fan in bathroomReplace faulty light switch in main room<\/p>

05\/05\/2021 13:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48757","activity_ticket_id":"47279","ticket_reference":"HDT48360","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 16th April 2021","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/21","activity_end":"2021-04-28 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58136","activity_notes":"Inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:28 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 12:20 (iain)<\/b>ITC's. List only.<\/p>

22\/04\/2021 13:20 (iain)<\/b>List if works.<\/p>

22\/04\/2021 13:21 (iain)<\/b>Fridge shelf on order.<\/p>

22\/04\/2021 13:21 (iain)<\/b>List of works.<\/p>

23\/04\/2021 12:50 (sandra)<\/b>To complete these ITC's I require a fridge shelf.It is the shelf at the bottom of the fridge that sits on the salad drawers.SERVIS. Model no. M7973B-1\/1.200649 0106 038077096-03.<\/p>

27\/04\/2021 11:40 (sandra)<\/b>fridge shelf on order <\/p>

28\/04\/2021 15:02 (roy)<\/b>Replaced broken part inside the fridge<\/p>

30\/04\/2021 07:04 (alan)<\/b>List of works <\/p>

30\/04\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48758","activity_ticket_id":"47389","ticket_reference":"HDT48470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into ground floor unit ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/21","activity_end":"2021-04-28 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58137","activity_notes":"leak into ground floor unit Please attend site to investigate a leak into the Ground Floor Unit, please establish the Please can they establish the exact cause and location of the escape of water. Please report back as per email chain when on site. They will require access to the first floor which can be provided via Rachel who is contactable on: rachel@georginacapel.com \/ 020 7734 2414 ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 10:46 (System)<\/b>Ticket Created<\/p>

28\/04\/2021 15:04 (roy)<\/b>Leaking radiator valve.Needs drain down to replace. Called Michael over to quote but this may be tenants responsibility <\/p>

29\/04\/2021 10:52 (jane)<\/b>(Ticket Closed)<\/p>

04\/05\/2021 09:31 (roy)<\/b>Assist Michael with drain down and refilling system<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48759","activity_ticket_id":"47390","ticket_reference":"HDT48471","ticket_client":"1961","client_name":"August Equity","ticket_title":"Glass door not working ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"28\/04\/21","activity_end":"2021-04-28 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58138","activity_notes":"Glass door not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 11:23 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 16:44 (jane)<\/b>Attending on Thursday 6th May at 8:30am<\/p>

04\/05\/2021 10:09 (sandra)<\/b>booked 6th May <\/p>

20\/05\/2021 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48760","activity_ticket_id":"47392","ticket_reference":"HDT48473","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"broken window to make safe ","ticket_address_1":"Flat 4","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"846","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"846","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/21","activity_end":"2021-04-28 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58139","activity_notes":"can you get some film for this broken window to make safe Can we have a call out to make safe a couple of windows where the glass is cracked. The lessee is afraid that the glass may fall out. (would it be possible to put a film or similar on it rather than boarding up? If you can advise when someone can attend please?","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 11:32 (System)<\/b>Ticket Created<\/p>

29\/04\/2021 08:15 (roy)<\/b>3 x cracked windowsCovered cracks with a clear film<\/p>

29\/04\/2021 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48761","activity_ticket_id":"47393","ticket_reference":"HDT48474","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no heating or hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/21","activity_end":"2021-04-28 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58140","activity_notes":"no heating or hot watercontact number 07908567208 Philip ","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 11:56 (System)<\/b>Ticket Created<\/p>

28\/04\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48762","activity_ticket_id":"47285","ticket_reference":"HDT48366","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"824","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"824","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/21","activity_end":"2021-04-28 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58141","activity_notes":"get keys for Tuesday 4th May to let in Repairaid ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 16:10 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 11:00 (sandra)<\/b>booked for 4th May <\/p>

05\/05\/2021 10:47 (roy)<\/b>Gave access as requested<\/p>

10\/05\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48763","activity_ticket_id":"47389","ticket_reference":"HDT48470","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into ground floor unit ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/21","activity_end":"2021-04-28 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58142","activity_notes":"leak into ground floor unit Please attend site to investigate a leak into the Ground Floor Unit, please establish the Please can they establish the exact cause and location of the escape of water. Please report back as per email chain when on site. They will require access to the first floor which can be provided via Rachel who is contactable on: rachel@georginacapel.com \/ 020 7734 2414 ","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 10:46 (System)<\/b>Ticket Created<\/p>

28\/04\/2021 15:04 (roy)<\/b>Leaking radiator valve.Needs drain down to replace. Called Michael over to quote but this may be tenants responsibility <\/p>

29\/04\/2021 10:52 (jane)<\/b>(Ticket Closed)<\/p>

04\/05\/2021 09:31 (roy)<\/b>Assist Michael with drain down and refilling system<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48764","activity_ticket_id":"47394","ticket_reference":"HDT48475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"230","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"230","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58143","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 14:37 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 14:56 (roy)<\/b>Pat and smoke test<\/p>

10\/05\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48765","activity_ticket_id":"47394","ticket_reference":"HDT48475","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"230","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"230","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58144","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 14:37 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 14:56 (roy)<\/b>Pat and smoke test<\/p>

10\/05\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48766","activity_ticket_id":"47397","ticket_reference":"HDT48478","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58145","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 14:40 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:24 (jane)<\/b>PAT report is under FILES <\/p>

07\/05\/2021 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48767","activity_ticket_id":"47397","ticket_reference":"HDT48478","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58146","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 14:40 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:24 (jane)<\/b>PAT report is under FILES <\/p>

07\/05\/2021 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48768","activity_ticket_id":"47398","ticket_reference":"HDT48479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58147","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 14:42 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 14:57 (roy)<\/b>Pat and smoke test<\/p>

07\/05\/2021 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48769","activity_ticket_id":"47398","ticket_reference":"HDT48479","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58148","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 14:42 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 14:57 (roy)<\/b>Pat and smoke test<\/p>

07\/05\/2021 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48770","activity_ticket_id":"47399","ticket_reference":"HDT48480","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat 5, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58149","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 14:47 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 11:03 (roy)<\/b>Pat and smoke test<\/p>

07\/05\/2021 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48771","activity_ticket_id":"47399","ticket_reference":"HDT48480","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat 5, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/21","activity_end":"2021-05-07 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58150","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 14:47 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 11:03 (roy)<\/b>Pat and smoke test<\/p>

07\/05\/2021 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48772","activity_ticket_id":"47400","ticket_reference":"HDT48481","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"118","cs_address_2":"26 Rupert Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"118","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/05\/21","activity_end":"2021-05-06 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58151","activity_notes":"5 year fixed wiring test 6th May ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 15:11 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 17:46 (alan)<\/b>Electrical inspection <\/p>

07\/05\/2021 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48773","activity_ticket_id":"47401","ticket_reference":"HDT48482","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test 11th May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"848","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"848","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/05\/21","activity_end":"2021-05-11 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58152","activity_notes":"5 Year Fixed Wiring Test 11th May ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 15:12 (System)<\/b>Ticket Created<\/p>

12\/05\/2021 06:12 (alan)<\/b>Electrical inspection <\/p>

12\/05\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48774","activity_ticket_id":"47402","ticket_reference":"HDT48483","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/21","activity_end":"2021-05-12 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58153","activity_notes":"5 Year Fixed Wiring Test - 12th May ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 15:12 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 06:09 (alan)<\/b>Electrical inspection <\/p>

13\/05\/2021 09:39 (jane)<\/b>(Ticket Closed)<\/p>

26\/05\/2021 15:22 (sandra)<\/b> VP25394-23 <\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48775","activity_ticket_id":"47403","ticket_reference":"HDT48484","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 5, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/21","activity_end":"2021-05-25 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58154","activity_notes":"5 Year Fixed Wiring Test 25th May ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 15:13 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 13:05 (alan)<\/b>Job completed on job number HDT48508<\/p>

25\/05\/2021 13:05 (alan)<\/b>Job completed on job number HDT48508<\/p>

25\/05\/2021 16:55 (sandra)<\/b>(Ticket Closed)<\/p>

27\/05\/2021 15:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/05\/2021 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48776","activity_ticket_id":"47404","ticket_reference":"HDT48485","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 6,, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6,, Exeter Mansions ","cs_id":"518","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"518","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/21","activity_end":"2021-05-26 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58155","activity_notes":"5 Year Fixed Wiring Test 26th may ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 15:13 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:28 (alan)<\/b>Job completed no job number HDT48509<\/p>

26\/05\/2021 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48777","activity_ticket_id":"47405","ticket_reference":"HDT48486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 - 3 ","ticket_address_2":"61a Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 - 3 ","cs_id":"849","cs_address_2":"61a Chandos Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"849","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/21","activity_end":"2021-04-28 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58156","activity_notes":"List of works Sandra, we have to wait for Shelley to tell us when te common part decoration work can begin, but can all over works be started ASAPBoilers in all three flats were switched off on the electric and the gas supply. When switched this back on it had a fault code and would require a gas engineer to resolve this. Flat 3 kitchen tap leaks when in use and looks like the cartridge needs to be replaced. ","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 15:55 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 13:26 (travis)<\/b>Pre washed\/scrubbed allDecking boards,High pressure washed all decking boards,Realignment and fixing down of boards where required.Pressure washed,White outer building,All galvanized handrails and railings,White painted chimney stack ,pots ect. <\/p>

30\/04\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2021 07:45 (dean)<\/b>Done 920.00<\/p>

10\/06\/2021 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48778","activity_ticket_id":"47405","ticket_reference":"HDT48486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 - 3 ","ticket_address_2":"61a Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 - 3 ","cs_id":"849","cs_address_2":"61a Chandos Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"849","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/04\/21","activity_end":"2021-04-28 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58157","activity_notes":"Roof terrace decking needs a good wash and also some decking were lose and needs to be fixed properly.","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 15:55 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 13:26 (travis)<\/b>Pre washed\/scrubbed allDecking boards,High pressure washed all decking boards,Realignment and fixing down of boards where required.Pressure washed,White outer building,All galvanized handrails and railings,White painted chimney stack ,pots ect. <\/p>

30\/04\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2021 07:45 (dean)<\/b>Done 920.00<\/p>

10\/06\/2021 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48779","activity_ticket_id":"47405","ticket_reference":"HDT48486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 - 3 ","ticket_address_2":"61a Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 - 3 ","cs_id":"849","cs_address_2":"61a Chandos Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"849","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/04\/21","activity_end":"2021-04-28 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58158","activity_notes":"List of works Sandra, we have to wait for Shelley to tell us when te common part decoration work can begin, but can all over works be started ASAPCommunal areas to be repainted I have agreed this will be done once they have all their furniture in but can we book it in now and I WILL CONFIRM A START DATE ","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 15:55 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 13:26 (travis)<\/b>Pre washed\/scrubbed allDecking boards,High pressure washed all decking boards,Realignment and fixing down of boards where required.Pressure washed,White outer building,All galvanized handrails and railings,White painted chimney stack ,pots ect. <\/p>

30\/04\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2021 07:45 (dean)<\/b>Done 920.00<\/p>

10\/06\/2021 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48780","activity_ticket_id":"47406","ticket_reference":"HDT48487","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test - 30th April ","ticket_address_1":"Flat 2","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"753","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"753","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/21","activity_end":"2021-04-28 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58159","activity_notes":"5 Year Fixed Wiring Test - 30th April ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 16:06 (System)<\/b>Ticket Created<\/p>

12\/05\/2021 06:17 (alan)<\/b>This job has been completed on HDT48507<\/p>

12\/05\/2021 11:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48781","activity_ticket_id":"47033","ticket_reference":"HDT48114","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads for 3\/5\/21","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/05\/21","activity_end":"2021-05-03 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58160","activity_notes":"Inter-tenancy checks and meter reads for 3\/5\/21","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2021 09:21 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 11:46 (iain)<\/b>ITC's and works carried out.<\/p>

06\/05\/2021 12:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48782","activity_ticket_id":"47395","ticket_reference":"HDT48476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58161","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 14:39 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 14:58 (roy)<\/b>Pat and smoke test<\/p>

07\/05\/2021 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48783","activity_ticket_id":"47395","ticket_reference":"HDT48476","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/21","activity_end":"2021-05-07 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58162","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 14:39 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 14:58 (roy)<\/b>Pat and smoke test<\/p>

07\/05\/2021 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48784","activity_ticket_id":"47396","ticket_reference":"HDT48477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58163","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 14:40 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48785","activity_ticket_id":"47396","ticket_reference":"HDT48477","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas & PAT Test 7th May","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/21","activity_end":"2021-05-07 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58164","activity_notes":"Gas & PAT Test 7th May","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 14:40 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48786","activity_ticket_id":"47407","ticket_reference":"HDT48488","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main front door ","ticket_address_1":"Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/04\/21","activity_end":"2021-04-29 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58165","activity_notes":"main front door ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 09:08 (System)<\/b>Ticket Created<\/p>

29\/04\/2021 09:56 (travis)<\/b>Replaced main door closer and tested.<\/p>

29\/04\/2021 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48787","activity_ticket_id":"47062","ticket_reference":"HDT48143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14084 - Replacement blinds and Blind repairs VP22195-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/04\/21","activity_end":"2021-04-29 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58166","activity_notes":"Replacement blinds and repair to blinds that are needed in all flats PO Number : VP22195-19 ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:57 (sandra)<\/b>ordered 10\/3 <\/p>

29\/04\/2021 14:12 (travis)<\/b>Various blinds fitted and others repaired.<\/p>

29\/04\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 15:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2021 15:56 (roy)<\/b>Assist Travis and fit a couple of blinds and repairs to others <\/p>

06\/05\/2021 15:29 (iain)<\/b>Blinds.<\/p>

06\/05\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2021 13:14 (sandra)<\/b>friday between 12 - 2 to fit blind in 2.02.<\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>A replacement blind for 2.01 has been ordered as the first one was faulty. ETA w\/c 21\/6<\/p>

06\/07\/2021 11:44 (sandra)<\/b>noon Thursday with keys to fit blind in 2.01<\/p>

08\/07\/2021 14:15 (travis)<\/b>Collect blind from office and fit at above property,Dispose of old behind office.<\/p>

08\/07\/2021 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48788","activity_ticket_id":"47408","ticket_reference":"HDT48489","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend site and fix the heating.","ticket_address_1":"9a Littte Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/21","activity_end":"2021-04-29 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58167","activity_notes":"To attend site and fix the heating.Greg for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 09:47 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 06:47 (michaelk)<\/b>Attended site to investigate heating failure. Tested boiler and found the heating pump faulty, replacement required. Pump on order.<\/p>

04\/05\/2021 06:53 (michaelk)<\/b>Attended site to replace heating pump to boiler. Completed work and left fully operational. 275.<\/p>

04\/05\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48789","activity_ticket_id":"47410","ticket_reference":"HDT48491","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet flush mechanism not working - leys for access for FRIIDAY ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"703","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"703","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/21","activity_end":"2021-04-29 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58168","activity_notes":"Toilet flush mechanism not working - leys for access for FRIIDAY ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 11:34 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 06:45 (michaelk)<\/b>Attended site and found flush plate cracked in numerous places. Replacement has been ordered.<\/p>

13\/05\/2021 15:07 (michaelk)<\/b>Attended site to supply and fit replacement flush plate, completed and tested. Cost 167.<\/p>

13\/05\/2021 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48790","activity_ticket_id":"47411","ticket_reference":"HDT48492","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14207 - Replacement parts to heating ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58169","activity_notes":"To strip down boiler and supply and fit new heating pump and hot water expansion vessel, commission, test and leave boiler in full working order ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 15:00 (michaelk)<\/b>Attended site and completed quoted works as instructed. Cost 340.<\/p>

13\/05\/2021 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48791","activity_ticket_id":"47412","ticket_reference":"HDT48493","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to investigate leak in Basement","ticket_address_1":"2 Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place","cs_id":"851","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"851","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58170","activity_notes":"To investigate leak in BasementPlease see comments from tenant - There was a water leakage on Tuesday 27 April 2021.It caused damages to the wall and now the paint is starting to get 'puffy'.It also caused damages to a valuable Chinese calligraphy. Please see photos attached.Can you send someone to come to repair it please? fyi - The tenant is responsible for the repairs to the AC unit ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 13:06 (System)<\/b>Ticket Created<\/p>

29\/04\/2021 15:55 (roy)<\/b>Waste of time. Leak happened on Tuesday in the new hair salon on ground floor.Plumbers was called on Tuesday and leak rectified. Not sure who attendedJust painting needs to be done now<\/p>

30\/04\/2021 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48792","activity_ticket_id":"47413","ticket_reference":"HDT48494","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Door handles loose - FOR TOMORROW (FRIDAY) ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58171","activity_notes":"Door handles loose - FOR TOMORROW (FRIDAY) Ground floor gents and second floor gents, handles loose, need new screws fitted under the escutheon plates ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 13:19 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 15:19 (travis)<\/b>Refitted X2 door handles.<\/p>

30\/04\/2021 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48793","activity_ticket_id":"47414","ticket_reference":"HDT48495","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"MDR\/JH\/14208 - Drain down and replacement radiator valve ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58172","activity_notes":"Drain down and replacement radiator valve ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 06:44 (michaelk)<\/b>Attended site to draindown heating and replace radiator valve on the 1st floor. Completed quoted works 245.<\/p>

04\/05\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48794","activity_ticket_id":"47415","ticket_reference":"HDT48496","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MAY - VP25378-25","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58173","activity_notes":"To carry out full compliance testing - FOR MAY Client requested access awaiting reply ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 13:42 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48795","activity_ticket_id":"47415","ticket_reference":"HDT48496","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MAY - VP25378-25","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58174","activity_notes":"To carry out full compliance testing - FOR MAY Client requested access awaiting reply ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 13:42 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48796","activity_ticket_id":"47416","ticket_reference":"HDT48497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MAY - VP25379-26","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58175","activity_notes":"To carry out full compliance testing - FOR MAYClient requested access awaiting reply ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 13:48 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:42 (jane)<\/b>(Ticket Closed)<\/p>

19\/05\/2021 13:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/05\/2021 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48797","activity_ticket_id":"47416","ticket_reference":"HDT48497","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MAY - VP25379-26","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58176","activity_notes":"To carry out full compliance testing - FOR MAYClient requested access awaiting reply ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 13:48 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:42 (jane)<\/b>(Ticket Closed)<\/p>

19\/05\/2021 13:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

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29\/04\/2021 13:53 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48799","activity_ticket_id":"47417","ticket_reference":"HDT48498","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MAY - VP25381-19","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/21","activity_end":"2021-04-29 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58178","activity_notes":"To carry out full compliance testing - FOR MAY Client requested access awaiting reply ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 13:53 (System)<\/b>Ticket Created<\/p>

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29\/04\/2021 13:59 (System)<\/b>Ticket Created<\/p>

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29\/04\/2021 13:59 (System)<\/b>Ticket Created<\/p>

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29\/04\/2021 14:02 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48803","activity_ticket_id":"47419","ticket_reference":"HDT48500","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MAY - VP25386-24","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/21","activity_end":"2021-04-29 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58182","activity_notes":"To carry out full compliance testing - FOR MAY Client requested access awaiting reply ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 14:02 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48804","activity_ticket_id":"47420","ticket_reference":"HDT48501","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MAY - VP25387-25","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/04\/21","activity_end":"2021-04-29 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58183","activity_notes":"Client requested access awaiting reply t full compliance testing - FOR MAY Client requested access awaiting reply ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 14:06 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:36 (jane)<\/b>(Ticket Closed)<\/p>

19\/05\/2021 13:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

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29\/04\/2021 14:06 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:36 (jane)<\/b>(Ticket Closed)<\/p>

19\/05\/2021 13:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

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29\/04\/2021 14:10 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

19\/05\/2021 13:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

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29\/04\/2021 14:10 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

19\/05\/2021 13:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

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29\/04\/2021 14:13 (System)<\/b>Ticket Created<\/p>

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29\/04\/2021 14:13 (System)<\/b>Ticket Created<\/p>

07\/05\/2021 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48810","activity_ticket_id":"47423","ticket_reference":"HDT48504","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Fixed Wiring Test - For MAY - VP25392-21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"118","cs_address_2":"26 Rupert Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"118","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/21","activity_end":"2021-04-29 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58189","activity_notes":"To carry out Fixed Wiring Test - For MAY - Client requested access awaiting for reply ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 14:17 (System)<\/b>Ticket Created<\/p>

12\/05\/2021 06:16 (alan)<\/b>This job has been completed on HDT48481<\/p>

12\/05\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48811","activity_ticket_id":"47424","ticket_reference":"HDT48505","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Fixed Wiring Test - For MAY - VP2393-22","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"848","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"848","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/21","activity_end":"2021-04-29 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58190","activity_notes":"To carry out Fixed Wiring Test - For MAY","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 14:33 (System)<\/b>Ticket Created<\/p>

12\/05\/2021 06:14 (alan)<\/b>This job has been completed on HDT48482<\/p>

12\/05\/2021 11:10 (sandra)<\/b>(Ticket Closed)<\/p>

28\/05\/2021 12:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/05\/2021 12:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48812","activity_ticket_id":"47425","ticket_reference":"HDT48506","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Fixed Wiring Test - For MAY - VP25394-23","ticket_address_1":"Flat 3, 82\/88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"853","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"853","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/21","activity_end":"2021-04-29 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58191","activity_notes":"To carry out Fixed Wiring Test - For MAY Client requested access awaiting for reply","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 14:40 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48813","activity_ticket_id":"47426","ticket_reference":"HDT48507","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Fixed Wiring Test - FOR MAY - VP25397-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"753","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"753","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/21","activity_end":"2021-04-29 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58192","activity_notes":"To carry out Fixed Wiring Test - For MAY Client requested access awaiting for reply","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 14:45 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 10:29 (alan)<\/b>Electrical inspection <\/p>

06\/05\/2021 12:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48814","activity_ticket_id":"47427","ticket_reference":"HDT48508","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Fixed Wiring Test - For 25th MAY - VP25395-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/21","activity_end":"2021-05-25 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58193","activity_notes":"To carry out Fixed Wiring Test - For MAY Client requested access awaiting for reply","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 14:49 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 13:04 (alan)<\/b>Electrical inspection <\/p>

25\/05\/2021 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48815","activity_ticket_id":"47428","ticket_reference":"HDT48509","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out Fixed Wiring Test - 26th MAY - VP25396-25","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6,, Exeter Mansions","cs_id":"854","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"854","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/21","activity_end":"2021-05-26 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58194","activity_notes":"To carry out Fixed Wiring Test - For MAY Client requested access awaiting for reply","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2021 14:53 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:25 (alan)<\/b>Electrical inspection <\/p>

26\/05\/2021 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48816","activity_ticket_id":"47429","ticket_reference":"HDT48510","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14205 - Redecorating in dust moss - OPTION TWO ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/04\/21","activity_end":"2021-04-29 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58195","activity_notes":"Redecorating in Option 2 ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 22:13 (dean)<\/b>Done 820.00<\/p>

05\/05\/2021 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48817","activity_ticket_id":"47430","ticket_reference":"HDT48511","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out monthly emergency light tests to units as listed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/21","activity_end":"2021-04-30 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58196","activity_notes":"To carry out monthly emergency light tests to the following units as listed below :6 Slingsby Place9 Slingsby Place3 Slingsby Place23 Slingsby Place21 Slingsby Place19 Slingsby place138 long Acre","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 09:12 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 13:37 (alan)<\/b>Carry out monthly emergency light test to vacant units<\/p>

30\/04\/2021 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48818","activity_ticket_id":"47431","ticket_reference":"HDT48512","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Boiler and heating is not working","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/21","activity_end":"2021-04-30 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58197","activity_notes":" Boiler and heating is not workingPhillipe will give access at 1:30pm today ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 12:06 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 15:08 (michaelk)<\/b>Attended site to re-pressurise boiler, tightened pipe connections above cylinder which were found leaking.<\/p>

13\/05\/2021 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48819","activity_ticket_id":"47432","ticket_reference":"HDT48513","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14209 - Replacement glass to sash window ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"30\/04\/21","activity_end":"2021-04-30 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58198","activity_notes":"Replacement glass to sash window ","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2021 14:37 (jane)<\/b>Works scheduled for 8am on Wednesday 12th May <\/p>

13\/05\/2021 14:27 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 14:32 (jane)<\/b>(Ticket Closed)<\/p>

16\/05\/2021 12:37 (iain)<\/b>Windows.<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48820","activity_ticket_id":"47433","ticket_reference":"HDT48514","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out emergency lighting test ","ticket_address_1":"First Floor Office, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"856","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"856","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/21","activity_end":"2021-04-30 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58199","activity_notes":"To carry out emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 12:15 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 07:32 (alan)<\/b>Carry out emergency light test and supply a quote for Remedial works<\/p>

06\/05\/2021 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48821","activity_ticket_id":"47434","ticket_reference":"HDT48515","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out emergency lighting test ","ticket_address_1":"Second Floor Office, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"857","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"857","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/21","activity_end":"2021-04-30 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58200","activity_notes":"To carry out emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 12:16 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 07:32 (alan)<\/b>Carry out emergency light test and supply quote for Remedial works<\/p>

06\/05\/2021 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48822","activity_ticket_id":"47435","ticket_reference":"HDT48516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out emergency lighting test ","ticket_address_1":"Third Floor Office, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"858","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"858","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/21","activity_end":"2021-04-30 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58201","activity_notes":"To carry out emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 12:18 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 13:36 (alan)<\/b>Carry out Emergency light test and supply quote for repairs <\/p>

30\/04\/2021 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48823","activity_ticket_id":"47436","ticket_reference":"HDT48517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14211 - Replace emergency battery packs 30 fittings that have failed following emergency light test- SEE INVOICING DETAILS BELOW, NO PO REQUIRED ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"858","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"858","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/21","activity_end":"2021-04-30 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58202","activity_notes":"Replace emergency battery packs 30 fittings that have failed following emergency light test","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 14:59 (roy)<\/b>Assist Alan<\/p>

10\/05\/2021 12:53 (alan)<\/b>Quoted works <\/p>

14\/05\/2021 18:42 (alan)<\/b>Quoted works <\/p>

24\/05\/2021 06:20 (alan)<\/b>Quoted works <\/p>

24\/05\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48824","activity_ticket_id":"47437","ticket_reference":"HDT48518","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Power fault to common parts ","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/21","activity_end":"2021-04-30 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58203","activity_notes":"Power fault to common parts ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 14:52 (System)<\/b>Ticket Created<\/p>

04\/05\/2021 07:20 (alan)<\/b>Investigate loss of power to common parts Test thought and fault found to be 2 x 100amp main fuses blown in Ryfeild panel, Replace fuses and find fault on lift has caused them to blow, Report back that lift engineers needed to look at lift <\/p>

04\/05\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48825","activity_ticket_id":"47438","ticket_reference":"HDT48519","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leaking boiler ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/21","activity_end":"2021-04-30 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58204","activity_notes":"To attend to leaking boiler ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 15:22 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 19:38 (roy)<\/b>Mains water pipe behind panel at floor level which feeds the boiler had sprung a leak I isolated the junction but had no copper materials to fix the leak. And after 6 pm so had to call Michael over as he had the materials on board<\/p>

13\/05\/2021 15:11 (michaelk)<\/b>Returned to re-solder mains pipe, left operational. Non-chargeable.<\/p>

13\/05\/2021 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48826","activity_ticket_id":"47438","ticket_reference":"HDT48519","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leaking boiler ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/21","activity_end":"2021-05-04 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58205","activity_notes":"To attend to leaking boiler ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2021 15:22 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 19:38 (roy)<\/b>Mains water pipe behind panel at floor level which feeds the boiler had sprung a leak I isolated the junction but had no copper materials to fix the leak. And after 6 pm so had to call Michael over as he had the materials on board<\/p>

13\/05\/2021 15:11 (michaelk)<\/b>Returned to re-solder mains pipe, left operational. Non-chargeable.<\/p>

13\/05\/2021 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48827","activity_ticket_id":"47439","ticket_reference":"HDT48520","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"refit wall hung radiator to 1st floor toilet block lobby","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/05\/21","activity_end":"2021-05-04 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58206","activity_notes":"Tell me when you can attend refit wall hung radiator to 1st floor toilet block lobby","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 09:37 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 13:29 (alan)<\/b>Rehang heater first floor toilets lobby and check all other heaters for outbuilding and refix as necessary<\/p>

13\/05\/2021 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48828","activity_ticket_id":"47440","ticket_reference":"HDT48521","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14200 - Repairs to secondary Glazing in both flats ","ticket_address_1":"Flat 2 & 3","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 & 3","cs_id":"844","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"844","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"04\/05\/21","activity_end":"2021-05-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58207","activity_notes":"Repairs to secondary Glazing in both flats ","activity_timesheet":null,"ticket_notes_combined":"

02\/06\/2021 09:54 (sandra)<\/b>waiting for confirmation on access on 11th at mid day <\/p>

02\/06\/2021 10:41 (sandra)<\/b>booked both flats vacant <\/p>

23\/06\/2021 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48829","activity_ticket_id":"47441","ticket_reference":"HDT48522","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Test detectors in flat ","ticket_address_1":"3rd Floor Flat, 76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"513","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"513","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/05\/21","activity_end":"2021-05-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58208","activity_notes":"Test detectors in flat Hi Sandra, we have a new tenant moving in and will need to test the detectors which is situated very high on the ceiling. Please bring along a tall ladder. ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2021 13:00 (System)<\/b>Ticket Created<\/p>

05\/05\/2021 10:46 (roy)<\/b>Tested as requested<\/p>

05\/05\/2021 13:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48830","activity_ticket_id":"47442","ticket_reference":"HDT48523","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"low water pressure issue","ticket_address_1":"Flat 2","ticket_address_2":"7-9 Charing Cross Road ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"859","cs_address_2":"7-9 Charing Cross Road ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"859","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/05\/21","activity_end":"2021-05-05 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58209","activity_notes":"CAN YOU LET ME KNOW WHEN YOU CAN ATTENDlow water pressure issuePlease raise a work order for Reddan to investigate the low water pressure issue here.Sandra\/Jane, Can you please confirm when you can attend so that we can book this in with the tenant","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2021 09:11 (System)<\/b>Ticket Created<\/p>

05\/05\/2021 14:52 (sandra)<\/b>Monday at 9 am <\/p>

11\/05\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48831","activity_ticket_id":"47443","ticket_reference":"HDT48524","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14197 - removal of rubbish VP25599-30","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9-11 Wardour Street ","cs_id":"842","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"842","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/05\/21","activity_end":"2021-05-05 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58210","activity_notes":"removal of rubbish ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2021 16:41 (travis)<\/b>Rubbish clearance.<\/p>

06\/05\/2021 10:07 (travis)<\/b>Rubbish clearance.<\/p>

06\/05\/2021 12:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48832","activity_ticket_id":"47444","ticket_reference":"HDT48525","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"TV aerial no signal","ticket_address_1":"Flat 3, ","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9P","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"11\/05\/21","activity_end":"2021-05-11 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58211","activity_notes":"TV aerial no signal","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2021 09:46 (System)<\/b>Ticket Created<\/p>

05\/05\/2021 10:23 (sandra)<\/b>We are attending on Tuesday 11.05.21 between 1000-1200 and the appointment has been booked with Sue<\/p>

13\/05\/2021 14:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48833","activity_ticket_id":"47445","ticket_reference":"HDT48526","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/12652 - Flat 4.1, 28 Lisle Street ","ticket_address_1":"Flat 4.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/05\/21","activity_end":"2021-05-05 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58212","activity_notes":"New blinds ","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48834","activity_ticket_id":"47446","ticket_reference":"HDT48527","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14204 - ITC decorating","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/05\/21","activity_end":"2021-05-05 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58213","activity_notes":"ITCs decorating","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 09:55 (dean)<\/b>This one was duplicated Signed off on hdt 48365<\/p>

21\/10\/2021 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48835","activity_ticket_id":"47447","ticket_reference":"HDT48528","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14202 - redecorating from water damage","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"169","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"169","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/05\/21","activity_end":"2021-05-05 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58214","activity_notes":"redecorating from water damage ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2021 09:13 (dean)<\/b>Done 520.00This price covers original water damage price And itc work as per quote <\/p>

10\/05\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48836","activity_ticket_id":"47448","ticket_reference":"HDT48529","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14212 - redecorating to water damaged area ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"703","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"703","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/05\/21","activity_end":"2021-05-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58215","activity_notes":"redecorating to water damaged area ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 09:54 (dean)<\/b>This one was duplicated Signed off on hdt 48433<\/p>

21\/10\/2021 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48837","activity_ticket_id":"47449","ticket_reference":"HDT48530","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into fire exit ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/05\/21","activity_end":"2021-05-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58216","activity_notes":"leak into fire exit Please raise a work order for Reddan to attend to assess what the cause of this leak could be and report back with recommendations and if possible costs while I try to establish whose responsibility it will be.Please confirm attendance.","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2021 13:00 (System)<\/b>Ticket Created<\/p>

05\/05\/2021 16:49 (sandra)<\/b>waiting on access <\/p>

06\/05\/2021 13:10 (roy)<\/b>Well area full of water.But inside water dried out and tenant said it is not from rain.Further investigation is required but early morning not at 5pm <\/p>

12\/05\/2021 09:20 (sandra)<\/b>access into School of Wok on Thursday all day <\/p>

14\/05\/2021 07:09 (roy)<\/b>Sucked up water in both light wells. I believe this is caused by rain water and problem with asphalt around the fire exit and smoke vents.Returning Friday to continue investigation<\/p>

14\/05\/2021 14:39 (jane)<\/b>Client has requested to put a dehum in place and review in 7 days.<\/p>

14\/05\/2021 16:43 (roy)<\/b>Returned to suck up more water but water continued to flow out from wall.Investigated upstairs and found 2 leaking pipes.Michael resolved the leaks but now need dehum<\/p>

17\/05\/2021 16:39 (roy)<\/b>Set up Dr Hum<\/p>

01\/06\/2021 11:39 (roy)<\/b>Checked de hum and is still pulling out lot of water.James is happy to keep machine on site for another week or so<\/p>

23\/06\/2021 09:43 (sandra)<\/b>de humidifier finished today 23\/6 and will be taken to another property <\/p>

24\/06\/2021 08:50 (roy)<\/b>Removed De hum.Need to provide quote for repairs<\/p>

24\/06\/2021 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48838","activity_ticket_id":"47277","ticket_reference":"HDT48358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's - 6 May 2021.","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"822","cs_address_2":"27 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"822","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/05\/21","activity_end":"2021-05-06 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58217","activity_notes":"inter-tenancy checks -- 6th MAY ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:26 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 12:40 (jane)<\/b>Submitted list to client, continuing with works <\/p>

07\/05\/2021 11:23 (iain)<\/b>ITC's and works started.<\/p>

07\/05\/2021 11:24 (iain)<\/b>List of works.<\/p>

13\/05\/2021 13:30 (alan)<\/b>List of works <\/p>

13\/05\/2021 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48839","activity_ticket_id":"47069","ticket_reference":"HDT48150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/21","activity_end":"2021-05-05 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58218","activity_notes":"1)Replace all the carpet in Flat 3 with this Cable Natural Loop - Westex Flooring Cable Natural Loop in CHROME. 2)Replace blinds throughout all flats with these Double Roller Smoke Blind (blinds-2go.co.uk) Double Roller Blind in SMOKE. 3)Remove any toilet brushes\/ bins from the bathrooms. to be completed by 26\/3","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:05 (System)<\/b>Ticket Created<\/p>

10\/03\/2021 16:13 (iain)<\/b>Blinds.<\/p>

11\/03\/2021 16:20 (sandra)<\/b> B38922917WB order number blinds2go<\/p>

12\/03\/2021 14:35 (travis)<\/b>Uplifted all floor tiles in both bathrooms and disposal.<\/p>

16\/03\/2021 10:23 (sandra)<\/b>blinds and carpet on order <\/p>

24\/03\/2021 13:55 (sandra)<\/b>105 mm recess between window and secondary glazing needed to fit blind <\/p>

25\/03\/2021 08:43 (iain)<\/b>Access for carpet fitters.<\/p>

01\/04\/2021 18:36 (travis)<\/b>Removal and replacement of blinds.<\/p>

06\/04\/2021 16:57 (travis)<\/b>Fitting blinds.<\/p>

07\/04\/2021 08:02 (travis)<\/b>Attended all properties and cleared away all rubbish\/old blinds and packaging.Disposal to rear of office.<\/p>

07\/04\/2021 13:17 (sandra)<\/b>3 lounge blinds on order. <\/p>

04\/05\/2021 15:49 (travis)<\/b>Grouting & mastic works.<\/p>

05\/05\/2021 13:38 (sandra)<\/b>blinds to fit <\/p>

13\/05\/2021 10:38 (travis)<\/b>Collection of blinds,fitment x3,disposal of old blinds.<\/p>

24\/05\/2021 12:33 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:34 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 12:35 (travis)<\/b>Tiling works.<\/p>

24\/05\/2021 13:22 (sandra)<\/b>tiling now on correct ticket 48486one more blind to fit <\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48840","activity_ticket_id":"47062","ticket_reference":"HDT48143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14084 - Replacement blinds and Blind repairs VP22195-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/21","activity_end":"2021-05-05 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58219","activity_notes":"DONT GO INTO FLAT 2.02 AS THEY ARE ISOLATING FIT THE BELOW TOMORROW WITH KEYS 3.01Lounge.LHS 1380w 2070d and2060w 1740d 3.02Bedroom.LHS 970w 1840d Replacement blinds and repair to blinds that are needed in all flats ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:57 (sandra)<\/b>ordered 10\/3 <\/p>

29\/04\/2021 14:12 (travis)<\/b>Various blinds fitted and others repaired.<\/p>

29\/04\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 15:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2021 15:56 (roy)<\/b>Assist Travis and fit a couple of blinds and repairs to others <\/p>

06\/05\/2021 15:29 (iain)<\/b>Blinds.<\/p>

06\/05\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2021 13:14 (sandra)<\/b>friday between 12 - 2 to fit blind in 2.02.<\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>A replacement blind for 2.01 has been ordered as the first one was faulty. ETA w\/c 21\/6<\/p>

06\/07\/2021 11:44 (sandra)<\/b>noon Thursday with keys to fit blind in 2.01<\/p>

08\/07\/2021 14:15 (travis)<\/b>Collect blind from office and fit at above property,Dispose of old behind office.<\/p>

08\/07\/2021 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48841","activity_ticket_id":"47450","ticket_reference":"HDT48531","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT48450 Follow-Up - smell of gas ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/05\/21","activity_end":"2021-05-05 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58220","activity_notes":"Smell of Gas ","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48842","activity_ticket_id":"47451","ticket_reference":"HDT48532","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14200 - Repairs to secondary Glazing in both flats ","ticket_address_1":"Flat 2 & 3","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 & 3","cs_id":"844","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"844","ticket_status_code":"Cancelled","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58221","activity_notes":"Repairs to secondary Glazing in both flats ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2021 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48843","activity_ticket_id":"47453","ticket_reference":"HDT48534","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14191 - ITC's decorating ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58222","activity_notes":"ITC's decorating ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 07:44 (dean)<\/b>Done 870.00<\/p>

25\/05\/2021 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48844","activity_ticket_id":"47452","ticket_reference":"HDT48533","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14214 - Replacement blind","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"169","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"169","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/05\/21","activity_end":"2021-05-06 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58223","activity_notes":"Replacement blind ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2021 09:53 (jane)<\/b>Blind on order <\/p>

19\/05\/2021 13:02 (iain)<\/b>Blind.<\/p>

19\/05\/2021 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48845","activity_ticket_id":"47454","ticket_reference":"HDT48535","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14217 - Electrical remedial works requited following electrical inspection","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/21","activity_end":"2021-05-21 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58224","activity_notes":"Electrical remedial works requited following electrical inspectionFRIDAY 21ST ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 07:06 (alan)<\/b>Quoted works <\/p>

20\/10\/2021 12:27 (alan)<\/b>Quote work<\/p>

20\/10\/2021 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48846","activity_ticket_id":"47359","ticket_reference":"HDT48440","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14054 - Riser Cupboard Doors","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/05\/21","activity_end":"2021-05-06 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58225","activity_notes":"Riser Cupboard Doors ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 13:22 (travis)<\/b>H&S Works..<\/p>

10\/05\/2021 17:36 (travis)<\/b>H&S Works<\/p>

12\/05\/2021 06:07 (travis)<\/b>H&S Works.<\/p>

12\/05\/2021 15:03 (travis)<\/b>H&S Works,Electrical cupboards.<\/p>

13\/05\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2021 07:47 (dean)<\/b>Done 180.00<\/p>

25\/05\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48847","activity_ticket_id":"47409","ticket_reference":"HDT48490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate no power","ticket_address_1":"Flat 2.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/21","activity_end":"2021-05-29 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58226","activity_notes":"investigate no power","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2021 09:55 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48848","activity_ticket_id":"47277","ticket_reference":"HDT48358","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's - 6 May 2021.","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"822","cs_address_2":"27 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"822","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/05\/21","activity_end":"2021-05-06 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58227","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:26 (System)<\/b>Ticket Created<\/p>

06\/05\/2021 12:40 (jane)<\/b>Submitted list to client, continuing with works <\/p>

07\/05\/2021 11:23 (iain)<\/b>ITC's and works started.<\/p>

07\/05\/2021 11:24 (iain)<\/b>List of works.<\/p>

13\/05\/2021 13:30 (alan)<\/b>List of works <\/p>

13\/05\/2021 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48849","activity_ticket_id":"47455","ticket_reference":"HDT48536","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"TR\/JH\/14223 - Removal of rubbish ","ticket_address_1":"Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House ","cs_id":"862","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"862","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/05\/21","activity_end":"2021-05-06 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58228","activity_notes":"Removal of rubbish ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 10:20 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

07\/05\/2021 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48850","activity_ticket_id":"47281","ticket_reference":"HDT48362","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 10 May 2021.","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"823","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"823","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/21","activity_end":"2021-05-07 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58229","activity_notes":"Inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:30 (System)<\/b>Ticket Created<\/p>

11\/05\/2021 13:07 (iain)<\/b>ITC's. <\/p>

12\/05\/2021 12:04 (sandra)<\/b>There are 10 different colour cables with 6 different places to connect to. Normally it's 2 and 5 but not sure colour combination.No other socket in flat to see comboBT to attend<\/p>

13\/05\/2021 08:23 (roy)<\/b>Refixed BT well socket but unable to reconnect cables as unsure colour combination.<\/p>

26\/05\/2021 10:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48851","activity_ticket_id":"47436","ticket_reference":"HDT48517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14211 - Replace emergency battery packs 30 fittings that have failed following emergency light test- SEE INVOICING DETAILS BELOW, NO PO REQUIRED ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"858","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"858","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58230","activity_notes":"Replace emergency battery packs 30 fittings that have failed following emergency light testThank you Please can you proceed. This is a no PO one so if you can send me the invoice.Please mark the Invoice as : Void unit EML Replacements ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 14:59 (roy)<\/b>Assist Alan<\/p>

10\/05\/2021 12:53 (alan)<\/b>Quoted works <\/p>

14\/05\/2021 18:42 (alan)<\/b>Quoted works <\/p>

24\/05\/2021 06:20 (alan)<\/b>Quoted works <\/p>

24\/05\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48852","activity_ticket_id":"47456","ticket_reference":"HDT48537","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14219 - To replace fittings following recent emergency lighting test ","ticket_address_1":"6 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Slingsby Place ","cs_id":"673","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"673","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/21","activity_end":"2021-05-07 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58231","activity_notes":"To replace fittings following recent emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 06:17 (alan)<\/b>Quoted works <\/p>

24\/05\/2021 15:31 (alan)<\/b>Quoted works <\/p>

25\/05\/2021 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48853","activity_ticket_id":"47457","ticket_reference":"HDT48538","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14220 - To replace lighting following emergency lighting test ","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Slingsby Place ","cs_id":"335","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"335","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/21","activity_end":"2021-05-07 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58232","activity_notes":"To replace lighting following emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 13:38 (roy)<\/b>Assist Alan<\/p>

24\/05\/2021 06:12 (alan)<\/b>Quoted works <\/p>

26\/05\/2021 14:45 (alan)<\/b>This job is complete<\/p>

26\/05\/2021 14:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48854","activity_ticket_id":"47458","ticket_reference":"HDT48539","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14221 - Following emergency lighting test, to replace 19 x battery packs to fittings in office areas ","ticket_address_1":"First Floor Office, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"856","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"856","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/21","activity_end":"2021-05-07 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58233","activity_notes":"Following emergency lighting test, to replace 19 x battery packs to fittings in office areas ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 09:26 (alan)<\/b>Quoted works <\/p>

20\/05\/2021 10:30 (roy)<\/b>Assist Alan<\/p>

02\/06\/2021 06:08 (alan)<\/b>Quoted works <\/p>

02\/06\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48855","activity_ticket_id":"47459","ticket_reference":"HDT48540","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14222 - Following emergency lighting test, to replace 5 x battery packs to fittings in office areas ","ticket_address_1":"Second Floor Office, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"857","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"857","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/21","activity_end":"2021-05-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58234","activity_notes":"Following emergency lighting test, to replace 5 x battery packs to fittings in office areas ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 06:55 (alan)<\/b>Quoted works <\/p>

21\/05\/2021 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48856","activity_ticket_id":"47460","ticket_reference":"HDT48541","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14218 - Replacement lights following emergency lighting test ","ticket_address_1":"9 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Slingsby Place ","cs_id":"674","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"674","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/21","activity_end":"2021-05-07 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58235","activity_notes":"Replacement lights following emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 08:58 (alan)<\/b>Quote works <\/p>

28\/06\/2021 08:59 (alan)<\/b>Quoted works<\/p>

28\/06\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48857","activity_ticket_id":"47461","ticket_reference":"HDT48542","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Bathroom light failed, urgent as elderly resident - For today between 4 and 6pm ","ticket_address_1":"Flat A, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"863","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"863","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58236","activity_notes":"Bathroom light failed, urgent as elderly resident - For today between 4 and 6pm ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 11:25 (System)<\/b>Ticket Created<\/p>

08\/05\/2021 17:52 (roy)<\/b>Tenant has a light by bathroom door but light above hand basin not coming on.Large bathroom Replaced PL lamp but still not igniting Needs new light fitting<\/p>

13\/05\/2021 08:25 (roy)<\/b>Replaced light fitting<\/p>

13\/05\/2021 09:49 (jane)<\/b>(Ticket Closed)<\/p>

25\/05\/2021 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48858","activity_ticket_id":"47462","ticket_reference":"HDT48543","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service the air handling system ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"230","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"230","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/21","activity_end":"2021-05-07 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58237","activity_notes":"To service the air handling system ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 12:19 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 12:51 (alan)<\/b>Service AHU <\/p>

10\/05\/2021 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48859","activity_ticket_id":"47463","ticket_reference":"HDT48544","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service the air handling system ","ticket_address_1":"Flat 3.1, 28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street","cs_id":"864","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/21","activity_end":"2021-05-07 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58238","activity_notes":"To service the air handling system ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 12:20 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 12:52 (alan)<\/b>Service AHU<\/p>

10\/05\/2021 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48860","activity_ticket_id":"47464","ticket_reference":"HDT48545","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Monday morning ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/21","activity_end":"2021-05-10 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58239","activity_notes":"List of works for Monday morning Fridge is leaning forward and needs to be levelled Carbon alarm needs replacing. Sensor out of date One smoke alarm needs to be replaced as it is damaged Batteries in all smoke alarms need to be replaced","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 12:33 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 12:15 (roy)<\/b>Replaced damaged smoke alarm Replaced out of date carbon alarm Replaced batteries in other smoke alarms Levelled up fridge<\/p>

10\/05\/2021 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48861","activity_ticket_id":"47391","ticket_reference":"HDT48472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14171 - Replacement blinds : VP25298-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/06\/21","activity_end":"2021-05-11 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58240","activity_notes":"blind in Roys van and can be fitted on Thursday as the tenant is home 12 - 2pm.","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 13:53 (jane)<\/b>Engineer fitting curtain poles on Tuesday morning as instructed by client, still waiting delivery of blinds <\/p>

11\/05\/2021 16:01 (iain)<\/b>Curtain poles and blinds.<\/p>

14\/05\/2021 16:49 (roy)<\/b>Assist Iain with patio blinds.Unable to do bedroom as incorrect size<\/p>

16\/05\/2021 12:42 (iain)<\/b>Blinds.<\/p>

17\/05\/2021 09:22 (roy)<\/b>Fit curtain rail in bedroom. Assist Iain<\/p>

18\/05\/2021 11:52 (jane)<\/b>Roller blinds on order - 7-10 day lead-time <\/p>

08\/06\/2021 14:56 (sandra)<\/b>access requested for Thursday 10th<\/p>

09\/06\/2021 09:17 (sandra)<\/b>tenant home thursday 12 - 2pm on Thursday <\/p>

10\/06\/2021 15:08 (alan)<\/b>Fit blinds <\/p>

10\/06\/2021 15:34 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 15:41 (roy)<\/b>Assist Alan fit 2 x binds<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48862","activity_ticket_id":"47465","ticket_reference":"HDT48546","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Various leaks in Flat 3 and Flat 2","ticket_address_1":"Flat 3 and Flat 2, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 and Flat 2, 25 Garrick Street ","cs_id":"865","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"865","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58241","activity_notes":"Various leaks in Flat 3 and Flat 2flat 3- severe leaking from the ceiling. photo attachedflat 2- boiler is not working and leaking too. ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 14:24 (System)<\/b>Ticket Created<\/p>

08\/05\/2021 17:55 (roy)<\/b>Found leak is from boiler flue seals Michael quoted to replace these deals last year.Checked flat above and seems ok.Boiler working in flat 2. Saw no leak<\/p>

10\/05\/2021 14:54 (roy)<\/b>Michael replaced flue seals <\/p>

10\/05\/2021 15:15 (sandra)<\/b>(Ticket Closed)<\/p>

11\/05\/2021 11:26 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/05\/2021 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48863","activity_ticket_id":"47432","ticket_reference":"HDT48513","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14209 - Replacement glass to sash window ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/05\/21","activity_end":"2021-05-12 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58242","activity_notes":"Replacement glass to sash window Iain for Wednesday morning at 8am, PAT will be along at 9am, vacant property ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 14:37 (jane)<\/b>Works scheduled for 8am on Wednesday 12th May <\/p>

13\/05\/2021 14:27 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 14:32 (jane)<\/b>(Ticket Closed)<\/p>

16\/05\/2021 12:37 (iain)<\/b>Windows.<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48864","activity_ticket_id":"47432","ticket_reference":"HDT48513","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14209 - Replacement glass to sash window ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58243","activity_notes":"Replacement glass to sash window Deany, glass is being replaced here on Wednesday, could you follow up at some point and make good redecs afterwards to frame etc, vacant property ","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2021 14:37 (jane)<\/b>Works scheduled for 8am on Wednesday 12th May <\/p>

13\/05\/2021 14:27 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 14:32 (jane)<\/b>(Ticket Closed)<\/p>

16\/05\/2021 12:37 (iain)<\/b>Windows.<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48865","activity_ticket_id":"47466","ticket_reference":"HDT48547","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Wall hung radiator needs refitting to the wall ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/21","activity_end":"2021-05-07 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58244","activity_notes":"Wall hung radiator needs refitting to the wall Currently being stored in the basement near John Prendergast desk ","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2021 14:43 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 13:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48866","activity_ticket_id":"47467","ticket_reference":"HDT48548","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak - FOR TUESDAY MORNING FROM 10AM - Restaurant will give access ","ticket_address_1":"Cotes Restaurant ","ticket_address_2":"17 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cotes Restaurant ","cs_id":"866","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"866","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/21","activity_end":"2021-05-11 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58245","activity_notes":"To investigate a leak - FOR TUESDAY MORNING FROM 10AM We have been experiencing a leak when it has been raining heavily over the past through months while we have been closed, most recently through the heavy rain last Monday 3rd of May. It is above the disabled toilet door in the restaurant, towards the back on the left of the restaurant when you walk through the front door. Im not sure if it is a communal area of flat directly above but I would appreciate your help in resolving this as it is causing some water damage. ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 14:57 (System)<\/b>Ticket Created<\/p>

12\/05\/2021 08:28 (roy)<\/b>Need access into flat 1<\/p>

12\/05\/2021 09:41 (sandra)<\/b>access asked for into Flat 1<\/p>

17\/05\/2021 09:25 (roy)<\/b>Cleared water and sludge on roof but there is a bird's nest with eggs near location of leak<\/p>

25\/05\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48867","activity_ticket_id":"47468","ticket_reference":"HDT48549","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13531 - Flat 3, 25 Garrick Street ","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/21","activity_end":"2021-05-07 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58246","activity_notes":"On completing the above cert, we had condense water dripping back form the flue. The flue integrity test passed, however all the flue seals will need to be changed. We completed the same job in January, flat 6.Cost to replace all seals, and to install a further flue access, commission and leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2021 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48868","activity_ticket_id":"47470","ticket_reference":"HDT48551","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - out of hours break glass ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"61a Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1a Gerrard Place ","cs_id":"867","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"867","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/21","activity_end":"2021-05-10 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58247","activity_notes":"Emergency call out - out of hours break glass ","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2021 09:11 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48869","activity_ticket_id":"47471","ticket_reference":"HDT48552","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT48551 Follow-Up - replace break glass ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/21","activity_end":"2021-05-10 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58248","activity_notes":"HDT48551 Follow-UpReplace break glass ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2021 14:51 (roy)<\/b>Replaced break glass Supplied by Lilluan<\/p>

10\/05\/2021 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48870","activity_ticket_id":"47472","ticket_reference":"HDT48553","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak ","ticket_address_1":"Melbourne House ","ticket_address_2":"27-29 Collingham Road","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW5 0NU","cs_address_1":"Melbourne House ","cs_id":"868","cs_address_2":"27-29 Collingham Road","cs_town":"London ","cs_postcode":"SW5 0NU","ticket_client_site":"868","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/21","activity_end":"2021-05-11 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58249","activity_notes":"Further to my call we have had a report of water through the ceiling of flat 3 and the source is believed to be flat 7.Flat 3 contact is Adina on 07894797572 Flat 7 is tenanted and flat 3 are getting a contact number for them as we speak. Please advise as to ETA.","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2021 09:17 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 09:17 (sandra)<\/b>access to both flats at 9.30 on Tuesday agreed <\/p>

12\/05\/2021 08:30 (roy)<\/b>Tested flat above but no leaks. Removed lights in bathroom of flat 3 Need access into other flats<\/p>

12\/05\/2021 09:14 (sandra)<\/b>Leak appears not to be coming from flat 7.Above flat 3 is a shower\/toilet but shower is not used (flat 7)We flushed the toilet numerous times and ran the shower and hand basin but no sign of a leak into flat 3.Even ran the washing machine but no leak At one stage while in flat 3 you could hear water cascading down as it sounded like a rain fall but still no leak.There is a flat 5 that backs onto flat 7 and i guess the toilet backs onto each other.We need access into flat 5. Did try knocking but no answer.Flat 3 has kindly sent an email requesting access but we are waiting for a reply.We can not rule out that this leak is coming from a higher source and we would need access into all flats in this area.We have removed 2 light fittings in flat 3 but have noticed the tiles on the wall have blown in the bath area. This is probably being caused by the same leakFlats 20 18 17 15 14 12 11 10 5 and flat 3 Can not rule out having to cut an access panel in flat 3 <\/p>

12\/05\/2021 09:16 (sandra)<\/b>access to Flat 5 and Flat 3 asked for for Thursday morning or Friday morning <\/p>

18\/05\/2021 10:06 (roy)<\/b>Got access into flat 5 which backs onto flat 7.Tenant has a toilet and hand basin in bedroom and shower, toilet, hand basin and washing machine near the front door. All bathrooms appear to be in same location as the leak in flat 3.Carried out numerous test and found no leak.This has not leaked in flat 3 for over a week.Judging by tenants admission I believe he may have caused the leak (flat 5) but wouldn't fully admit to it. Hand basin is blocked and he was ill last weekend and was sick. Did he leave tap on???Flat 3 is to monitor any further leaks and if it does continue then we need to go further up.If this leak was a one off then the tiles blown in bath may be related to a different problem.If leak does continue then we may have to cut an hold in the ceiling to try and find cause of leak.Visited flat 1 which backs into flat 3 and they have no evidence of any leaks<\/p>

21\/05\/2021 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48871","activity_ticket_id":"47473","ticket_reference":"HDT48554","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - out of hours boiler not working ","ticket_address_1":"9a Littte Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/21","activity_end":"2021-05-10 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58250","activity_notes":"emergency call out - out of hours boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2021 09:19 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48872","activity_ticket_id":"47474","ticket_reference":"HDT48555","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Jet wash is faulty x2 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/05\/21","activity_end":"2021-05-10 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58251","activity_notes":"Jet wash is faultyPlease raise a work order for Reddan to instruct Clean Machines to check on the faulty jet wash machines.Hi Sandra\/Jane, please try to arrange for Clean machine to attend tomorrow morning.","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2021 09:48 (System)<\/b>Ticket Created<\/p>

19\/05\/2021 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48873","activity_ticket_id":"47475","ticket_reference":"HDT48556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13364 - Happy Lemon, 24 Newport Court ","ticket_address_1":"Happy Lemon, 24 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/21","activity_end":"2021-05-10 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58252","activity_notes":"To remove plastic cladding from ceiling in storage area, remove 2No lights and make good original ceiling and replace with existing cladding and replace existing lights on completion.WITH TRAVIS ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 11:38 (jane)<\/b>Requested access for 1st June <\/p>

25\/05\/2021 09:09 (sandra)<\/b>access 1st June 11 am <\/p>

01\/06\/2021 14:15 (travis)<\/b>Ceiling repair\/reinstatement works.<\/p>

02\/06\/2021 06:05 (alan)<\/b>Ceiling works <\/p>

02\/06\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48874","activity_ticket_id":"47475","ticket_reference":"HDT48556","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13364 - Happy Lemon, 24 Newport Court ","ticket_address_1":"Happy Lemon, 24 Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/05\/21","activity_end":"2021-05-10 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58253","activity_notes":"To remove plastic cladding from ceiling in storage area, remove 2No lights and make good original ceiling and replace with existing cladding and replace existing lights on completion.WITH ALAN ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 11:38 (jane)<\/b>Requested access for 1st June <\/p>

25\/05\/2021 09:09 (sandra)<\/b>access 1st June 11 am <\/p>

01\/06\/2021 14:15 (travis)<\/b>Ceiling repair\/reinstatement works.<\/p>

02\/06\/2021 06:05 (alan)<\/b>Ceiling works <\/p>

02\/06\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48875","activity_ticket_id":"47280","ticket_reference":"HDT48361","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 11 May 2021.","ticket_address_1":"Flat 3, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/05\/21","activity_end":"2021-05-10 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58254","activity_notes":"Inter-tenancy checks and meter reads 11 May ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:29 (System)<\/b>Ticket Created<\/p>

11\/05\/2021 13:14 (iain)<\/b>ITC's and meter readings.<\/p>

16\/05\/2021 12:42 (iain)<\/b>List of works.<\/p>

17\/05\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48876","activity_ticket_id":"47278","ticket_reference":"HDT48359","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 12 May 2021","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9EA","cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/05\/21","activity_end":"2021-05-10 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58255","activity_notes":"Inter tenancy checks and meter reads - 12th ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:27 (System)<\/b>Ticket Created<\/p>

16\/05\/2021 12:39 (iain)<\/b>List of works.<\/p>

16\/05\/2021 12:40 (iain)<\/b>List of works.<\/p>

16\/05\/2021 12:41 (iain)<\/b>Need to source a toilet seat.Quote for regrouting bathroom floor or go ahead?<\/p>

18\/05\/2021 16:07 (iain)<\/b>ITC's. Regrouted bathroom floor.<\/p>

20\/05\/2021 09:25 (jane)<\/b>Toilet seat is on order at St Anne's<\/p>

28\/05\/2021 15:33 (iain)<\/b>Toilet seat. List of works.<\/p>

28\/05\/2021 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48877","activity_ticket_id":"47477","ticket_reference":"HDT48558","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"induction cooker is showing a fault ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/05\/21","activity_end":"2021-05-10 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58256","activity_notes":"induction cooker is showing a fault Bit of an issue in the flat. The induction stove is flashing a reverse 9 which apparently means that there is a problem with power board. It has been playing up since we moved in I just havent had the time to email to let you know about it. It looks like its given up. So as we cook at home daily could we please have someone come and fix this\/replace this ASAP please. ","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2021 10:30 (System)<\/b>Ticket Created<\/p>

11\/05\/2021 10:02 (sandra)<\/b>thursday between 12 - 6<\/p>

21\/05\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48878","activity_ticket_id":"47478","ticket_reference":"HDT48559","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sockets in kitchen keep tripping the fuses ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/05\/21","activity_end":"2021-05-11 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58257","activity_notes":"sockets in kitchen keep tripping the fuses Alan is aware and is attending tomorrow after 10.30am. There are other minor repairs required which Alan is to make a list with the tenant.","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2021 14:52 (System)<\/b>Ticket Created<\/p>

11\/05\/2021 12:12 (alan)<\/b>Investigate sockets in kitchen tripping out, test through and faulty found to be MCB. Replace and leave working Replace broken lamp holder in kitchen and replace broken lamp holder in kitchen extractor hood <\/p>

11\/05\/2021 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48879","activity_ticket_id":"47479","ticket_reference":"HDT48560","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wardrobe sensor not switching off","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"725","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"725","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/05\/21","activity_end":"2021-05-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58258","activity_notes":"wardrobe sensor not switching offKeys for access - can you look at this one today please ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2021 10:00 (System)<\/b>Ticket Created<\/p>

12\/05\/2021 06:12 (alan)<\/b>Investigate lights in wardrobe not switching off, fault found to be sensor. Replace movement sensor, test and leave working <\/p>

12\/05\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48880","activity_ticket_id":"47480","ticket_reference":"HDT48561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 11\/5","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/05\/21","activity_end":"2021-05-11 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58259","activity_notes":"Inter-tenancy checks 11\/5 and meter reads ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2021 10:16 (System)<\/b>Ticket Created<\/p>

11\/05\/2021 10:18 (sandra)<\/b>check terrace for holes after tenants awning has been removed.<\/p>

11\/05\/2021 13:13 (iain)<\/b>ITC's and meter readings.<\/p>

16\/05\/2021 12:38 (iain)<\/b>List of works.<\/p>

18\/05\/2021 16:24 (jane)<\/b>Wand for blind on order <\/p>

21\/05\/2021 06:53 (alan)<\/b>List of works Order parts <\/p>

21\/05\/2021 09:58 (jane)<\/b>Diffusers for extractor hood on order (NEFF)<\/p>

09\/06\/2021 13:02 (alan)<\/b>Replace lamps and defusers for extractor hood Repair light in fridge Replace faulty light fitting under kitchen cupboard and replace blown lamps Make sure lights on balcony are working <\/p>

09\/06\/2021 13:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48881","activity_ticket_id":"47481","ticket_reference":"HDT48562","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14227 - Replacement AAV : VP 25954-25","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/05\/21","activity_end":"2021-05-11 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58260","activity_notes":"Replacement AAV","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2021 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48882","activity_ticket_id":"47469","ticket_reference":"HDT48550","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washer\/dryer not working","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/05\/21","activity_end":"2021-05-11 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58261","activity_notes":"Washer\/dryer not workingThe drying function of our washing machine isnt working properly anymore and it leaves an unpleasant smell on our clothes. Could someone take a look at it by any chance?","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2021 09:07 (System)<\/b>Ticket Created<\/p>

10\/05\/2021 09:10 (sandra)<\/b>emailed for access <\/p>

10\/05\/2021 09:39 (sandra)<\/b>Thursday, 13th of May in the afternoon 12-6pm<\/p>

12\/05\/2021 13:13 (sandra)<\/b>tenant home <\/p>

20\/05\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48883","activity_ticket_id":"47482","ticket_reference":"HDT48563","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check alarms are in date and test ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/21","activity_end":"2021-05-11 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58262","activity_notes":"Check alarms are in date and test ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2021 13:04 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 08:20 (roy)<\/b>All alarms 2025 and working ok.All back up batteries in date 2024<\/p>

13\/05\/2021 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48884","activity_ticket_id":"47281","ticket_reference":"HDT48362","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks - 10 May 2021.","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"823","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"823","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/21","activity_end":"2021-05-11 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58263","activity_notes":"BT\/telephone socket needs replacing - VACANT ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2021 14:30 (System)<\/b>Ticket Created<\/p>

11\/05\/2021 13:07 (iain)<\/b>ITC's. <\/p>

12\/05\/2021 12:04 (sandra)<\/b>There are 10 different colour cables with 6 different places to connect to. Normally it's 2 and 5 but not sure colour combination.No other socket in flat to see comboBT to attend<\/p>

13\/05\/2021 08:23 (roy)<\/b>Refixed BT well socket but unable to reconnect cables as unsure colour combination.<\/p>

26\/05\/2021 10:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48885","activity_ticket_id":"47375","ticket_reference":"HDT48456","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14199 - Replacement blind","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/05\/21","activity_end":"2021-05-11 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58264","activity_notes":"Replacement blind X1 blind required @ Black gloss,50mm slat,Width 1080mm,Drop 1320mm.BLIND IN RECEPTION ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 14:58 (sandra)<\/b>order number B40155557WB87.60<\/p>

05\/05\/2021 13:17 (sandra)<\/b>Despatch estimate 6th may <\/p>

13\/05\/2021 15:08 (travis)<\/b>Collection, installation,Disposal of bedroom blind.<\/p>

13\/05\/2021 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48886","activity_ticket_id":"47367","ticket_reference":"HDT48448","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine ","ticket_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","cs_id":"436","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"436","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/21","activity_end":"2021-05-13 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58265","activity_notes":"washing machine door not opening pick up keys for Repairaid between 12 - 4pm Thursday ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2021 10:22 (System)<\/b>Ticket Created<\/p>

27\/04\/2021 09:52 (roy)<\/b>Unable to open the door using the emergency release or other methods.No clothing inside the machineAppliance engineer required<\/p>

27\/04\/2021 10:05 (sandra)<\/b>Friday 30th 10 - 2pm <\/p>

30\/04\/2021 13:57 (jane)<\/b>New door on order by appliance company <\/p>

12\/05\/2021 09:39 (sandra)<\/b>keys for access <\/p>

14\/05\/2021 07:05 (roy)<\/b>Access for Repair Aid but Lillian have access<\/p>

27\/05\/2021 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48887","activity_ticket_id":"47483","ticket_reference":"HDT48564","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate handrail in common parts","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/21","activity_end":"2021-05-12 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58266","activity_notes":"reinstate handrail in common parts","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2021 09:42 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 12:12 (travis)<\/b>Repair of two sections of handrail.<\/p>

13\/05\/2021 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48888","activity_ticket_id":"47484","ticket_reference":"HDT48565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"adjust front door closer","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/21","activity_end":"2021-05-12 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58267","activity_notes":"adjust front door closer","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2021 11:13 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48889","activity_ticket_id":"47476","ticket_reference":"HDT48557","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14173 - Replacement fridge undercounter with ice box ","ticket_address_1":"Flat 1","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/21","activity_end":"2021-05-17 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58268","activity_notes":"Replacement fridge undercounter with ice box integrated coming from AO online on Monday. They are taking the old fridge ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2021 11:44 (sandra)<\/b>booked for Monday 17th <\/p>

17\/05\/2021 15:29 (travis)<\/b>Integrated fridge fitment,Plus waiting time (AOL).<\/p>

17\/05\/2021 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48890","activity_ticket_id":"47485","ticket_reference":"HDT48566","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked toilet on 1st Floor ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/05\/21","activity_end":"2021-05-12 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58269","activity_notes":"Blocked toilet on 1st Floor Please raise a work order for Reddan to attend to blocked Toilet on the 1st floor, access vai the vacant 2nd floor office.","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2021 12:02 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48891","activity_ticket_id":"47484","ticket_reference":"HDT48565","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"adjust front door closer","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/05\/21","activity_end":"2021-05-12 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58270","activity_notes":"adjust front door closer","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2021 11:13 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48892","activity_ticket_id":"47486","ticket_reference":"HDT48567","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"repair slide bolt lock to roof terrace area ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/05\/21","activity_end":"2021-05-12 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58271","activity_notes":"repair slide bolt lock to roof terrace area ","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2021 12:05 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48893","activity_ticket_id":"47487","ticket_reference":"HDT48568","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check the mastic in the shower ","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"401","cs_address_2":"5 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"401","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/05\/21","activity_end":"2021-05-14 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58272","activity_notes":"Friday \/If after 10.30 will need keys, prior T will be in check the mastic in the shower The mastic in the corner of my shower is spongy and loose and I can only give it a light scrub. I am not sure if its set properly. I waited 24 hours when it was last put on. I think its still sealed and probably not leaking but because it moves when pressed I wonder if it needs looking at. ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2021 13:45 (System)<\/b>Ticket Created<\/p>

12\/05\/2021 13:46 (sandra)<\/b>access asked for Friday morning <\/p>

16\/05\/2021 12:45 (iain)<\/b>Bathroom works.<\/p>

17\/05\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48894","activity_ticket_id":"47488","ticket_reference":"HDT48569","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace broken light switch in bedroom ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/21","activity_end":"2021-05-12 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58273","activity_notes":"Replace broken light switch in bedroom ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2021 14:31 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 06:05 (alan)<\/b>Replace broken light switch in bedroom <\/p>

13\/05\/2021 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48895","activity_ticket_id":"47489","ticket_reference":"HDT48570","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No water to Flat 4","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/05\/21","activity_end":"2021-05-12 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58274","activity_notes":"No water to Flat 4Is this Bella Italia and do we know how long it will be off for?","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2021 16:11 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 08:19 (roy)<\/b>Water turned off in restaurant below.Apparently carrying out emergency testing. Tenant knows water off for only 30 minutes<\/p>

13\/05\/2021 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48896","activity_ticket_id":"47490","ticket_reference":"HDT48571","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Carry out emergency lighting test ","ticket_address_1":"140 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"140 Long Acre ","cs_id":"869","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JZ","ticket_client_site":"869","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/21","activity_end":"2021-05-13 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58275","activity_notes":"Carry out emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 09:35 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 13:26 (alan)<\/b>Carry out emergency light test <\/p>

13\/05\/2021 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48897","activity_ticket_id":"47364","ticket_reference":"HDT48445","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"disconnect plumbing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/21","activity_end":"2021-05-13 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58276","activity_notes":"Hi there, please can you book Mike\/Roy for 8am on Tuesday 4th May to disconnect the 1st floor kitchen plumbing under the sink as the kitchen worktop and sink are being removed as part of a fit out that starts same day at lunchtime- need plumbing disconnected before works commence Please confirm?Reconnect plumbing , please can you book your plumber to reconnect 1st floor kitchen plumbing and fit waste trap kit. This week ideally, Wednesday?","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2021 15:31 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 13:27 (alan)<\/b>Install power supply for new tap in kitchen <\/p>

13\/05\/2021 15:12 (michaelk)<\/b>Attended site to isolate mains to first floor kitchen. 50.<\/p>

13\/05\/2021 15:15 (michaelk)<\/b>Attended site to reinstated kitchen water supplies, and to connect to filtered water tap. Replaced sink p-trap and amended waste pipe to suit. Unable to commission tap, as an electrical spur is required. Alan to attend on Thursday.<\/p>

13\/05\/2021 15:16 (michaelk)<\/b>Returned to site, to commission grohe filer tap following alan. 1 hour 50.<\/p>

11\/08\/2021 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48898","activity_ticket_id":"47491","ticket_reference":"HDT48572","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in common parts,","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/05\/21","activity_end":"2021-05-13 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58277","activity_notes":"To replace blown lamps in common parts,","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2021 09:46 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48899","activity_ticket_id":"47492","ticket_reference":"HDT48573","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the toilet seat on the 2nd floor reported by the cleaners.","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/05\/21","activity_end":"2021-05-13 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58278","activity_notes":"To repair the toilet seat on the 2nd floor reported by the cleaners.","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2021 09:48 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48900","activity_ticket_id":"47493","ticket_reference":"HDT48574","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14215 - Replace rotten window frame - PO Number : VP26077-22","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"340","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC\"","ticket_client_site":"340","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/06\/21","activity_end":"2021-06-11 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58279","activity_notes":"FRIDAY 8 AM - TENANT WILL BE HOME Replace rotten window frame Removal of secondary glazing, Removal of casement windows. Cut out both sides of frame (rotten), andreplace like for like with new pre undercoated\/sealed timber.Cut in new hinges and reinstatement existing furniture. Gloss all new timber on completion.","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 16:05 (sandra)<\/b>emailed for access on Friday 11th <\/p>

11\/06\/2021 15:46 (travis)<\/b>Window repairs.<\/p>

11\/06\/2021 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48901","activity_ticket_id":"47494","ticket_reference":"HDT48575","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - provisionally booked for Tuesday 18th May - To be done between 8.30am and 9am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/21","activity_end":"2021-05-13 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58280","activity_notes":"To carry out PAT testing - provisionally booked for Tuesday 18th May ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 10:28 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 08:56 (roy)<\/b>Pat test<\/p>

18\/05\/2021 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48902","activity_ticket_id":"47495","ticket_reference":"HDT48576","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing - keys for access on Tuesday 18th May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"315","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"315","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/21","activity_end":"2021-05-13 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58281","activity_notes":"To carry out PAT testing - provisionally booked for Tuesday 18th May","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 10:29 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 10:09 (roy)<\/b>No access.Key for bottom lock but too lock wouldn't turn. No other key in office.Try later when Gary in office<\/p>

18\/05\/2021 15:26 (roy)<\/b>Pat test<\/p>

18\/05\/2021 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48903","activity_ticket_id":"47496","ticket_reference":"HDT48577","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3 lightbulbs that need changing in the main stairwell...getting quite dark now. ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/21","activity_end":"2021-05-13 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58282","activity_notes":"3 lightbulbs that need changing in the main stairwell...getting quite dark now. ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 11:10 (System)<\/b>Ticket Created<\/p>

13\/05\/2021 13:25 (alan)<\/b>Replace blown lamps in common parts <\/p>

13\/05\/2021 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48904","activity_ticket_id":"47405","ticket_reference":"HDT48486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 - 3 ","ticket_address_2":"61a Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 - 3 ","cs_id":"849","cs_address_2":"61a Chandos Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"849","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/05\/21","activity_end":"2021-05-13 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58283","activity_notes":"List of works Sandra, we have to wait for Shelley to tell us when te common part decoration work can begin, but can all over works be started ASAPCommunal areas to be repainted I have agreed this will be done once they have all their furniture in but can we book it in now and I will confirm the start date. ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2021 15:55 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 13:26 (travis)<\/b>Pre washed\/scrubbed allDecking boards,High pressure washed all decking boards,Realignment and fixing down of boards where required.Pressure washed,White outer building,All galvanized handrails and railings,White painted chimney stack ,pots ect. <\/p>

30\/04\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2021 07:45 (dean)<\/b>Done 920.00<\/p>

10\/06\/2021 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48905","activity_ticket_id":"47497","ticket_reference":"HDT48578","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14231 - Redecorating for ITCS","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"823","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"823","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/05\/21","activity_end":"2021-05-13 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58284","activity_notes":"Redecorating for ITCs","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 07:46 (dean)<\/b>Done 340.00<\/p>

25\/05\/2021 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48906","activity_ticket_id":"47359","ticket_reference":"HDT48440","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14054 - Riser Cupboard Doors","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/05\/21","activity_end":"2021-05-13 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58285","activity_notes":"Riser Cupboard Doors ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 13:22 (travis)<\/b>H&S Works..<\/p>

10\/05\/2021 17:36 (travis)<\/b>H&S Works<\/p>

12\/05\/2021 06:07 (travis)<\/b>H&S Works.<\/p>

12\/05\/2021 15:03 (travis)<\/b>H&S Works,Electrical cupboards.<\/p>

13\/05\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2021 07:47 (dean)<\/b>Done 180.00<\/p>

25\/05\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48907","activity_ticket_id":"47498","ticket_reference":"HDT48579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate broken fridge hinge in flat 6 Customers name is Sandhu 07967142608","ticket_address_1":"Flat 6, 106 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"870","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"870","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/05\/21","activity_end":"2021-05-13 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58286","activity_notes":"investigate broken fridge hinge in flat 6 Customers name is Sandhu 07967142608","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2021 11:45 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>

26\/05\/2021 16:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/05\/2021 10:12 (jane)<\/b>Wednesday, 02\/06 in the afternoon 12-6pm<\/p>

27\/05\/2021 10:45 (jane)<\/b>Tenant home access on Wednesday 2nd June 12-6pm <\/p>

04\/06\/2021 13:25 (jane)<\/b>Replacement hinges for Neff fridge\/freezer on order <\/p>

11\/06\/2021 11:38 (jane)<\/b>Arranged a visit for Tuesday 15\/06, between 12pm and 4pm<\/p>

24\/06\/2021 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48908","activity_ticket_id":"47062","ticket_reference":"HDT48143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14084 - Replacement blinds and Blind repairs VP22195-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/05\/21","activity_end":"2021-05-27 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58287","activity_notes":"friday between 12 - 2 collect keys and knock first.","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:57 (sandra)<\/b>ordered 10\/3 <\/p>

29\/04\/2021 14:12 (travis)<\/b>Various blinds fitted and others repaired.<\/p>

29\/04\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 15:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2021 15:56 (roy)<\/b>Assist Travis and fit a couple of blinds and repairs to others <\/p>

06\/05\/2021 15:29 (iain)<\/b>Blinds.<\/p>

06\/05\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2021 13:14 (sandra)<\/b>friday between 12 - 2 to fit blind in 2.02.<\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>A replacement blind for 2.01 has been ordered as the first one was faulty. ETA w\/c 21\/6<\/p>

06\/07\/2021 11:44 (sandra)<\/b>noon Thursday with keys to fit blind in 2.01<\/p>

08\/07\/2021 14:15 (travis)<\/b>Collect blind from office and fit at above property,Dispose of old behind office.<\/p>

08\/07\/2021 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48909","activity_ticket_id":"47499","ticket_reference":"HDT48580","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Towel rail heating does not turn off even on 0 settings.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","cs_id":"436","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"436","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/21","activity_end":"2021-05-13 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58288","activity_notes":"Towel rail heating does not turn off even on 0 settings.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 11:57 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48910","activity_ticket_id":"47500","ticket_reference":"HDT48581","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"closer to Disabled door entry","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"13\/05\/21","activity_end":"2021-05-13 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58289","activity_notes":"closer to Disabled door entryplease remove from basement and put on correct door.","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2021 12:31 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 13:33 (jane)<\/b>Attending on 198th May, security have been informed <\/p>

19\/05\/2021 09:53 (jane)<\/b>New arm for closer on order <\/p>

23\/06\/2021 16:24 (sandra)<\/b>booked for Monday <\/p>

07\/09\/2021 13:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48911","activity_ticket_id":"47501","ticket_reference":"HDT48582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC's - Property is Vacant, work needs to be completed by 27th May as new Tenant moves in on the 1st of June and the Cleaning will take place on the 28th May.","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/05\/21","activity_end":"2021-05-13 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58290","activity_notes":"To carry out ITC's - Property is Vacant, work needs to be completed by 27th May as new Tenant moves in on the 1st of June and the Cleaning will take place on the 28th May.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 12:42 (System)<\/b>Ticket Created<\/p>

16\/05\/2021 12:43 (iain)<\/b>ITC's. List only.<\/p>

17\/05\/2021 09:13 (sandra)<\/b>details for fridge salad drawer to be taken <\/p>

18\/05\/2021 16:12 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:13 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:14 (iain)<\/b>Salad drawer and blind wand on order.<\/p>

18\/05\/2021 16:22 (jane)<\/b>Wand blind and vegetable container on order <\/p>

19\/05\/2021 20:01 (alan)<\/b>Replace blown lamp and refix lights fitting <\/p>

21\/05\/2021 13:37 (iain)<\/b>List of works.<\/p>

25\/05\/2021 07:50 (dean)<\/b>Done 260.00<\/p>

25\/05\/2021 10:10 (sandra)<\/b>Wand blind and vegetable container on order<\/p>

25\/05\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48912","activity_ticket_id":"47502","ticket_reference":"HDT48583","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to carry out the Itc's - This is vacant, new Tenant moves in on the 19th June so works to be completed by the 17th so the clean can take place on the 18th.","ticket_address_1":"Flat 2, 25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"871","cs_address_2":"25a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"871","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/05\/21","activity_end":"2021-05-13 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58291","activity_notes":"To carry out the Itc's - This is vacant, new Tenant moves in on the 19th June so works to be completed by the 17th so the clean can take place on the 18th.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 12:46 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 09:42 (jane)<\/b>Only minor redecs required <\/p>

18\/05\/2021 16:02 (iain)<\/b>ITC's, woelrks carried out.<\/p>

18\/05\/2021 16:02 (iain)<\/b>Blind wand on order.<\/p>

18\/05\/2021 16:03 (iain)<\/b>List of works, ITC's.<\/p>

18\/05\/2021 16:10 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:10 (iain)<\/b>Blind wand on order.<\/p>

21\/05\/2021 13:37 (iain)<\/b>List of works.<\/p>

10\/09\/2021 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48913","activity_ticket_id":"47503","ticket_reference":"HDT48584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To board and paint stained ceiling in the store room - For 10am tomorrow ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/21","activity_end":"2021-05-13 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58292","activity_notes":"To board and paint stained ceiling in the store room - For 10am tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 13:04 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 12:47 (travis)<\/b>Plaster board,storage cupboard ceiling.<\/p>

21\/10\/2021 09:57 (dean)<\/b>Travis done this one and no painting was needed<\/p>

21\/10\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48914","activity_ticket_id":"47503","ticket_reference":"HDT48584","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To board and paint stained ceiling in the store room - For 10am tomorrow ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/05\/21","activity_end":"2021-05-13 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58293","activity_notes":"To follow up on redecs next week ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 13:04 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 12:47 (travis)<\/b>Plaster board,storage cupboard ceiling.<\/p>

21\/10\/2021 09:57 (dean)<\/b>Travis done this one and no painting was needed<\/p>

21\/10\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48915","activity_ticket_id":"47504","ticket_reference":"HDT48585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 18TH MAY - ACCESS VIA MANAG3EMENT KEYS - PO Number : VP26107-16","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/21","activity_end":"2021-05-18 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58294","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH MAY - ACCESS VIA MANAGEMENT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 13:34 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 15:27 (roy)<\/b>Pat and smoke test<\/p>

18\/05\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48916","activity_ticket_id":"47504","ticket_reference":"HDT48585","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 18TH MAY - ACCESS VIA MANAG3EMENT KEYS - PO Number : VP26107-16","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/21","activity_end":"2021-05-18 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58295","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH MAY - ACCESS VIA MANAGEMENT KEYS ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2021 13:34 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 15:27 (roy)<\/b>Pat and smoke test<\/p>

18\/05\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48917","activity_ticket_id":"47505","ticket_reference":"HDT48586","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate a leak coming from the internal Stack pipe on the 1st floor in the office. ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/21","activity_end":"2021-05-19 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58296","activity_notes":"To investigate a leak coming from the internal Stack pipe on the 1st floor in the office. ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 15:47 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 09:12 (jane)<\/b>Attending at 11am on Wednesday <\/p>

26\/05\/2021 12:54 (michaelk)<\/b>Attended site to investigate water stain in 1st floor office. There was stained ceiling tiles in the office, when removed refrigeration pipes had been previously cut back, which could explain. There was no drainage pipes in the area and 2nd floor office was checked for visual signs of leaks.2 hrs labour 95.<\/p>

26\/05\/2021 12:54 (michaelk)<\/b>Attended site to investigate water stain in 1st floor office. There was stained ceiling tiles in the office, when removed refrigeration pipes had been previously cut back, which could explain. There was no drainage pipes in the area and 2nd floor office was checked for visual signs of leaks.2 hrs labour 95.<\/p>

26\/05\/2021 14:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48918","activity_ticket_id":"47349","ticket_reference":"HDT48430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 16 June 2021 - This needs to be completed by COP on 17\/06\/2021 - Big flat (two day turn around) and repair the secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/06\/21","activity_end":"2021-06-16 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58297","activity_notes":"Please raise a work order for Reddan to carry out the ITC's and repair the secondary glazing on 16\/06\/21This one needs to be turned around before COP 17\/06\/21 please. Big Flat for a 2 day turn around, Please let us know as soon as, if there are any issues","activity_timesheet":null,"ticket_notes_combined":"

21\/04\/2021 10:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:28 (alan)<\/b>Look at faulty extractor hood Order parts <\/p>

21\/05\/2021 06:51 (alan)<\/b>Replace faulty transformer to lights<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 11:53 (sandra)<\/b>inter-tenancy checks to be carried out on 16 june <\/p>

16\/06\/2021 15:52 (iain)<\/b>ITC's.<\/p>

17\/06\/2021 06:52 (alan)<\/b>Replace 5 faulty LED down lighters in flat and replace blown lamp in main room<\/p>

17\/06\/2021 13:10 (travis)<\/b>Sash window works.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2021 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:18 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48919","activity_ticket_id":"47449","ticket_reference":"HDT48530","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into fire exit ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/21","activity_end":"2021-05-14 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58298","activity_notes":"leak into fire exit Please raise a work order for Reddan to attend to assess what the cause of this leak could be and report back with recommendations and if possible costs while I try to establish whose responsibility it will be.Please confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2021 13:00 (System)<\/b>Ticket Created<\/p>

05\/05\/2021 16:49 (sandra)<\/b>waiting on access <\/p>

06\/05\/2021 13:10 (roy)<\/b>Well area full of water.But inside water dried out and tenant said it is not from rain.Further investigation is required but early morning not at 5pm <\/p>

12\/05\/2021 09:20 (sandra)<\/b>access into School of Wok on Thursday all day <\/p>

14\/05\/2021 07:09 (roy)<\/b>Sucked up water in both light wells. I believe this is caused by rain water and problem with asphalt around the fire exit and smoke vents.Returning Friday to continue investigation<\/p>

14\/05\/2021 14:39 (jane)<\/b>Client has requested to put a dehum in place and review in 7 days.<\/p>

14\/05\/2021 16:43 (roy)<\/b>Returned to suck up more water but water continued to flow out from wall.Investigated upstairs and found 2 leaking pipes.Michael resolved the leaks but now need dehum<\/p>

17\/05\/2021 16:39 (roy)<\/b>Set up Dr Hum<\/p>

01\/06\/2021 11:39 (roy)<\/b>Checked de hum and is still pulling out lot of water.James is happy to keep machine on site for another week or so<\/p>

23\/06\/2021 09:43 (sandra)<\/b>de humidifier finished today 23\/6 and will be taken to another property <\/p>

24\/06\/2021 08:50 (roy)<\/b>Removed De hum.Need to provide quote for repairs<\/p>

24\/06\/2021 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48920","activity_ticket_id":"47506","ticket_reference":"HDT48587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Monday morning at 9am - access via keys ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"796","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"796","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/21","activity_end":"2021-05-17 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58299","activity_notes":"List of works for Monday morning at 9am - access via keys 1. The middle blind of the three in the lounge is broken so cant tilt the blinds.2. The water pressure to the property is great. But the water pressure in the recently repaired shower is really really weak. Its like a watering can. I think the valve fitted isnt opening the maximise the water pressure. ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2021 10:45 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 09:23 (roy)<\/b>Measured broken blind<\/p>

18\/05\/2021 15:58 (jane)<\/b>Supplied and fitted new shower head <\/p>

21\/05\/2021 16:25 (jane)<\/b>Blind on order <\/p>

08\/06\/2021 14:55 (sandra)<\/b>access requested for Thursday 10th<\/p>

08\/06\/2021 15:44 (sandra)<\/b>booked for Thursday with keys <\/p>

10\/06\/2021 13:54 (travis)<\/b>Fit a new blind, disposal of old , returned keys.<\/p>

10\/06\/2021 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48921","activity_ticket_id":"47506","ticket_reference":"HDT48587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Monday morning at 9am - access via keys ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"796","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"796","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/21","activity_end":"2021-05-17 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58300","activity_notes":"List of works for Monday morning at 9am - access via keys 1. The middle blind of the three in the lounge is broken so cant tilt the blinds.2. The water pressure to the property is great. But the water pressure in the recently repaired shower is really really weak. Its like a watering can. I think the valve fitted isnt opening the maximise the water pressure. ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2021 10:45 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 09:23 (roy)<\/b>Measured broken blind<\/p>

18\/05\/2021 15:58 (jane)<\/b>Supplied and fitted new shower head <\/p>

21\/05\/2021 16:25 (jane)<\/b>Blind on order <\/p>

08\/06\/2021 14:55 (sandra)<\/b>access requested for Thursday 10th<\/p>

08\/06\/2021 15:44 (sandra)<\/b>booked for Thursday with keys <\/p>

10\/06\/2021 13:54 (travis)<\/b>Fit a new blind, disposal of old , returned keys.<\/p>

10\/06\/2021 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48922","activity_ticket_id":"47507","ticket_reference":"HDT48588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant will be home from 11am on Monday - clear gutters and repair wardrobe doors ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/21","activity_end":"2021-05-17 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58301","activity_notes":"Tenant will be home from 11am on Monday - clear gutters and repair wardrobe doors ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2021 11:07 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 15:23 (travis)<\/b>Cleared gutters and swept down fire escape stairs, removing all,debris,cans, bottles, broken satellite dish, timber ect.<\/p>

18\/05\/2021 12:48 (travis)<\/b>Hinge replacement and alignment of all doors in bedroom.<\/p>

18\/05\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48923","activity_ticket_id":"47508","ticket_reference":"HDT48589","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test inspection - FOR MONDAY - PO Number : VP26175-21","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"848","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"848","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/21","activity_end":"2021-05-17 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58302","activity_notes":"PAT test inspection - FOR MONDAY - ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2021 13:01 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 09:47 (alan)<\/b>PAT test<\/p>

17\/05\/2021 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48924","activity_ticket_id":"47509","ticket_reference":"HDT48590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Skylight has stopped working - tenant home for access ","ticket_address_1":"Flat 3.2, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/21","activity_end":"2021-05-14 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58303","activity_notes":"Skylight has stopped working - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2021 14:22 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 16:35 (roy)<\/b>Power ok but resetting system did not make it work. Jumped on roof but unable to locate motor.No access panels.R&B to attend or other specialist<\/p>

02\/06\/2021 11:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48925","activity_ticket_id":"47510","ticket_reference":"HDT48591","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2 Tenants who have just moved in have complained to the letting agent about the water temperature which isn't hot enough at apartments 1 and 3 in there bathrooms and kitchen","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 and Flat 3, 2 Gerrard Place ","cs_id":"874","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"874","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/21","activity_end":"2021-05-14 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58304","activity_notes":"2 Tenants who have just moved in have complained to the letting agent about the water temperature which isn't hot enough at apartments 1 and 3 in there bathrooms and kitchenThere will be a lady Christina who will be on site. If thy could contact Rasa on 07447927117 when on route, please ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2021 14:51 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 16:37 (roy)<\/b>Attended site but found contractors who recently refurbished properties was on site.Lillian called them as it was still on warranty and wondered why we was there <\/p>

14\/05\/2021 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48926","activity_ticket_id":"47511","ticket_reference":"HDT48592","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14119 - Flooring refurbishment works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/05\/21","activity_end":"2021-05-14 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58305","activity_notes":"Flooring refurbishment works ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 15:32 (roy)<\/b>Move large desks<\/p>

11\/06\/2021 10:28 (alan)<\/b>Move furniture as needed<\/p>

21\/06\/2021 06:58 (alan)<\/b>Move furniture for flooring works <\/p>

22\/06\/2021 13:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48927","activity_ticket_id":"47512","ticket_reference":"HDT48593","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Slow flow of water to shower - Greg is home - 07810090000","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"876","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"876","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/21","activity_end":"2021-05-14 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58306","activity_notes":"Slow flow of water to shower - Greg is home - ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2021 16:07 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 16:40 (roy)<\/b>Found no problem with flow of water to shower or bath.Did find a lever in the handset which controls the flow and Greg thinks the tenant had accidentally turned it down.All ok<\/p>

14\/05\/2021 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48928","activity_ticket_id":"47509","ticket_reference":"HDT48590","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Skylight has stopped working - tenant home for access ","ticket_address_1":"Flat 3.2, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/05\/21","activity_end":"2021-05-14 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58307","activity_notes":"Skylight has stopped working - tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2021 14:22 (System)<\/b>Ticket Created<\/p>

14\/05\/2021 16:35 (roy)<\/b>Power ok but resetting system did not make it work. Jumped on roof but unable to locate motor.No access panels.R&B to attend or other specialist<\/p>

02\/06\/2021 11:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48929","activity_ticket_id":"47391","ticket_reference":"HDT48472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14171 - Replacement blinds : VP25298-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/21","activity_end":"2021-05-14 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58308","activity_notes":"replacement blinds to bedroom need to be measuredreplacement roller blinds for patio doors. need to be measured and what is required ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 13:53 (jane)<\/b>Engineer fitting curtain poles on Tuesday morning as instructed by client, still waiting delivery of blinds <\/p>

11\/05\/2021 16:01 (iain)<\/b>Curtain poles and blinds.<\/p>

14\/05\/2021 16:49 (roy)<\/b>Assist Iain with patio blinds.Unable to do bedroom as incorrect size<\/p>

16\/05\/2021 12:42 (iain)<\/b>Blinds.<\/p>

17\/05\/2021 09:22 (roy)<\/b>Fit curtain rail in bedroom. Assist Iain<\/p>

18\/05\/2021 11:52 (jane)<\/b>Roller blinds on order - 7-10 day lead-time <\/p>

08\/06\/2021 14:56 (sandra)<\/b>access requested for Thursday 10th<\/p>

09\/06\/2021 09:17 (sandra)<\/b>tenant home thursday 12 - 2pm on Thursday <\/p>

10\/06\/2021 15:08 (alan)<\/b>Fit blinds <\/p>

10\/06\/2021 15:34 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 15:41 (roy)<\/b>Assist Alan fit 2 x binds<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48930","activity_ticket_id":"47514","ticket_reference":"HDT48595","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replace 3 blown lamps in common parts","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Charlotte Place ","cs_id":"710","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1SA","ticket_client_site":"710","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/21","activity_end":"2021-05-17 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58309","activity_notes":"replace 3 blown lamps in common parts","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2021 09:03 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:24 (alan)<\/b>Replace blown lamps in common parts <\/p>

20\/05\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48931","activity_ticket_id":"47480","ticket_reference":"HDT48561","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks 11\/5","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/21","activity_end":"2021-05-17 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58310","activity_notes":"Inter-tenancy checks 11\/55 under unit lights not working.Extractor light not working and cover missing.Oven light not workingFridge light not working Outside lights not working.","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2021 10:16 (System)<\/b>Ticket Created<\/p>

11\/05\/2021 10:18 (sandra)<\/b>check terrace for holes after tenants awning has been removed.<\/p>

11\/05\/2021 13:13 (iain)<\/b>ITC's and meter readings.<\/p>

16\/05\/2021 12:38 (iain)<\/b>List of works.<\/p>

18\/05\/2021 16:24 (jane)<\/b>Wand for blind on order <\/p>

21\/05\/2021 06:53 (alan)<\/b>List of works Order parts <\/p>

21\/05\/2021 09:58 (jane)<\/b>Diffusers for extractor hood on order (NEFF)<\/p>

09\/06\/2021 13:02 (alan)<\/b>Replace lamps and defusers for extractor hood Repair light in fridge Replace faulty light fitting under kitchen cupboard and replace blown lamps Make sure lights on balcony are working <\/p>

09\/06\/2021 13:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48932","activity_ticket_id":"47515","ticket_reference":"HDT48596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine not draining","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/05\/21","activity_end":"2021-05-17 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58311","activity_notes":"washing machine not draining","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2021 09:47 (System)<\/b>Ticket Created<\/p>

21\/05\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48933","activity_ticket_id":"47516","ticket_reference":"HDT48597","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door closer not working ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/05\/21","activity_end":"2021-05-17 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58312","activity_notes":"main door closer not working ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2021 10:03 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48934","activity_ticket_id":"47517","ticket_reference":"HDT48598","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replace blown lamps in common parts in both properties ","ticket_address_1":"30 & 32 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 & 32 Wellington Street ","cs_id":"877","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"877","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/05\/21","activity_end":"2021-05-17 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58313","activity_notes":"Replace blown lamps in common parts in both properties ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2021 10:07 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48935","activity_ticket_id":"47518","ticket_reference":"HDT48599","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - leak in the back room ","ticket_address_1":"13 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/21","activity_end":"2021-05-17 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58314","activity_notes":"Emergency call out - leak in the back room ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2021 10:10 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 10:11 (sandra)<\/b>(Ticket Closed)<\/p>

17\/05\/2021 16:33 (roy)<\/b>Leak. Blocked outlet on roof<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48936","activity_ticket_id":"47519","ticket_reference":"HDT48600","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14228 - Hot water temperature fluctuating","ticket_address_1":"Flat 2","ticket_address_2":"7-9 Charing Cross Road ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"859","cs_address_2":"7-9 Charing Cross Road ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"859","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/21","activity_end":"2021-05-17 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58315","activity_notes":"hot water temperature fluctuating ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 08:16 (michaelk)<\/b>Attended site to complete quoted works, removing and cleaning dhw heat exchanger. Changed all relevant seals and left boiler fully operational. 265.<\/p>

19\/05\/2021 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48937","activity_ticket_id":"47520","ticket_reference":"HDT48601","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/JH\/14216 - Redecoration works required - vacant flat ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/05\/21","activity_end":"2021-05-17 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58316","activity_notes":"Redecoration works required - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 07:48 (dean)<\/b>Done 220.00<\/p>

25\/05\/2021 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48938","activity_ticket_id":"47515","ticket_reference":"HDT48596","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine not draining","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/21","activity_end":"2021-05-17 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58317","activity_notes":"washing machine not drainingempty the machine today and then on Thursday between 10 - 2pm you will need to pick up keys as Repairaid are attending ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2021 09:47 (System)<\/b>Ticket Created<\/p>

21\/05\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48939","activity_ticket_id":"47522","ticket_reference":"HDT48603","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"redecorate to water damage in the common parts on stairs","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Charlotte Place ","cs_id":"710","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1SA","ticket_client_site":"710","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/05\/21","activity_end":"2021-05-17 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58318","activity_notes":"redecorate to water damage in the common parts on stairsPLEASE CONFIRM ATTENDANCE ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2021 11:31 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 07:49 (dean)<\/b>Done 180.00<\/p>

25\/05\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48940","activity_ticket_id":"47349","ticket_reference":"HDT48430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 16 June 2021 - This needs to be completed by COP on 17\/06\/2021 - Big flat (two day turn around) and repair the secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/05\/21","activity_end":"2021-05-17 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58319","activity_notes":"Please raise a work order for Reddan to carry out the ITC's and repair the secondary glazing on 16\/06\/21This one needs to be turned around before COP 17\/06\/21 please. Big Flat for a 2 day turn around, Please let us know as soon as, if there are any issuesThings that need to be looked at also are the electrics on the extract, we will need an electrician for this anyway so we can attend to check the electrics now. ","activity_timesheet":null,"ticket_notes_combined":"

21\/04\/2021 10:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:28 (alan)<\/b>Look at faulty extractor hood Order parts <\/p>

21\/05\/2021 06:51 (alan)<\/b>Replace faulty transformer to lights<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 11:53 (sandra)<\/b>inter-tenancy checks to be carried out on 16 june <\/p>

16\/06\/2021 15:52 (iain)<\/b>ITC's.<\/p>

17\/06\/2021 06:52 (alan)<\/b>Replace 5 faulty LED down lighters in flat and replace blown lamp in main room<\/p>

17\/06\/2021 13:10 (travis)<\/b>Sash window works.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2021 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:18 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48941","activity_ticket_id":"47523","ticket_reference":"HDT48604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test -VP26261-17","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/21","activity_end":"2021-05-17 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58320","activity_notes":"Gas and PAT test - TODAY WITH KEYS Can you please arrange for this today. Please collect keys from the site office.I will raise PO and work order .","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2021 11:54 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 16:32 (roy)<\/b>Pat and smoke test<\/p>

18\/05\/2021 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48942","activity_ticket_id":"47523","ticket_reference":"HDT48604","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test -VP26261-17","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/21","activity_end":"2021-05-17 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58321","activity_notes":"Gas and PAT test - TODAY WITH KEYS Can you please arrange for this today. Please collect keys from the site office.I will raise PO and work order .","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2021 11:54 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 16:32 (roy)<\/b>Pat and smoke test<\/p>

18\/05\/2021 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48943","activity_ticket_id":"47349","ticket_reference":"HDT48430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 16 June 2021 - This needs to be completed by COP on 17\/06\/2021 - Big flat (two day turn around) and repair the secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/05\/21","activity_end":"2021-05-19 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58322","activity_notes":"Please raise a work order for Reddan to carry out the ITC's and repair Things that need to be looked at also are the electrics on the extract, we will need an electrician for this anyway so we can attend to check the electrics now. will send a covering email. trying to book in for wednesday with 2020","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:28 (alan)<\/b>Look at faulty extractor hood Order parts <\/p>

21\/05\/2021 06:51 (alan)<\/b>Replace faulty transformer to lights<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 11:53 (sandra)<\/b>inter-tenancy checks to be carried out on 16 june <\/p>

16\/06\/2021 15:52 (iain)<\/b>ITC's.<\/p>

17\/06\/2021 06:52 (alan)<\/b>Replace 5 faulty LED down lighters in flat and replace blown lamp in main room<\/p>

17\/06\/2021 13:10 (travis)<\/b>Sash window works.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2021 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:18 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48944","activity_ticket_id":"47521","ticket_reference":"HDT48602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14226 - Replacement bathroom floor- New tenant moves in on 28th June ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"822","cs_address_2":"27 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"822","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/05\/21","activity_end":"2021-05-17 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58323","activity_notes":"Replacement bathroom floor New tenant moves in on 28th June ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 15:04 (iain)<\/b>Uplift floor.<\/p>

27\/05\/2021 17:08 (iain)<\/b>Uplift floor.<\/p>

21\/10\/2021 09:58 (dean)<\/b>Done 640.00<\/p>

21\/10\/2021 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48945","activity_ticket_id":"47526","ticket_reference":"HDT48607","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate kitchen worktop","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/21","activity_end":"2021-05-17 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58324","activity_notes":"reinstate kitchen worktopSandra, Can we please check over the rest of the apartment whilst here, before a new tenancy starts next week","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2021 16:11 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 10:29 (travis)<\/b>Repaired kitchen worktop and levelled, reaffixed kitchen plinths, replaced small section of mastic to bathroom window ledge.Will require decoration in bathroom and items left by previous tenants, photos sent via WhatsApp.<\/p>

18\/05\/2021 13:59 (jane)<\/b>Maintenance carried out, reported back bathroom needs redecorating and sofa and power surge battery unit is still on site from previous tenant <\/p>

20\/05\/2021 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48946","activity_ticket_id":"47527","ticket_reference":"HDT48608","ticket_client":"1311","client_name":"Mrs Lola Freeman","ticket_title":"Gas Cert ","ticket_address_1":"Flat 3","ticket_address_2":"30 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"878","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"878","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/21","activity_end":"2021-05-17 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58325","activity_notes":"Gas Cert Please see attached previous certificate which needs renewing :Inspection is only for gas hob as before ( boiler is electric)Are you able to offer a time to visit please?Tenant now returned to flat and can give access ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2021 16:28 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 09:08 (jane)<\/b>Programmed in for Wednesday morning before 10.:30am <\/p>

19\/05\/2021 09:26 (michaelk)<\/b>Completed gas cert, recommended upgrading hob due to no fsd's fitted. 50.<\/p>

19\/05\/2021 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48947","activity_ticket_id":"47526","ticket_reference":"HDT48607","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"reinstate kitchen worktop","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/21","activity_end":"2021-05-17 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58326","activity_notes":"reinstate kitchen worktop - keys Sandra, Can we please check over the rest of the apartment whilst here, before a new tenancy starts next week","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2021 16:11 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 10:29 (travis)<\/b>Repaired kitchen worktop and levelled, reaffixed kitchen plinths, replaced small section of mastic to bathroom window ledge.Will require decoration in bathroom and items left by previous tenants, photos sent via WhatsApp.<\/p>

18\/05\/2021 13:59 (jane)<\/b>Maintenance carried out, reported back bathroom needs redecorating and sofa and power surge battery unit is still on site from previous tenant <\/p>

20\/05\/2021 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48948","activity_ticket_id":"47502","ticket_reference":"HDT48583","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to carry out the Itc's - This is vacant, new Tenant moves in on the 19th June so works to be completed by the 17th so the clean can take place on the 18th.","ticket_address_1":"Flat 2, 25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"871","cs_address_2":"25a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"871","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/21","activity_end":"2021-05-18 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58327","activity_notes":"Minor redecs required ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2021 12:46 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 09:42 (jane)<\/b>Only minor redecs required <\/p>

18\/05\/2021 16:02 (iain)<\/b>ITC's, woelrks carried out.<\/p>

18\/05\/2021 16:02 (iain)<\/b>Blind wand on order.<\/p>

18\/05\/2021 16:03 (iain)<\/b>List of works, ITC's.<\/p>

18\/05\/2021 16:10 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:10 (iain)<\/b>Blind wand on order.<\/p>

21\/05\/2021 13:37 (iain)<\/b>List of works.<\/p>

10\/09\/2021 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48949","activity_ticket_id":"47528","ticket_reference":"HDT48609","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler error - Tenant should be in for access. Otherwise please ask Keenan to check with Blue Post. It's their office.","ticket_address_1":"Flat 3.2, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/21","activity_end":"2021-05-18 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58328","activity_notes":"Boiler error - Tenant should be in for access. Otherwise please ask Keenan to check with Blue Post. It's their office.","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2021 10:42 (System)<\/b>Ticket Created<\/p>

19\/05\/2021 08:13 (michaelk)<\/b>Attended site to boiler fault, and found system pressure low. Traced problem to the boiler aav which requires changing. Aav has been turned off, awaiting quote.1 hr 50<\/p>

19\/05\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48950","activity_ticket_id":"47529","ticket_reference":"HDT48610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing for 21st June - PO Number : VP26313-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58329","activity_notes":"Compliance testing for 21st June ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2021 10:47 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:51 (sandra)<\/b>(Placed On Hold) problem with flue <\/p>

23\/06\/2021 09:33 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 08:45 (roy)<\/b>Pat and smoke test<\/p>

24\/06\/2021 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48951","activity_ticket_id":"47529","ticket_reference":"HDT48610","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Compliance testing for 21st June - PO Number : VP26313-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58330","activity_notes":"Compliance testing for 21st June ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2021 10:47 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:51 (sandra)<\/b>(Placed On Hold) problem with flue <\/p>

23\/06\/2021 09:33 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 08:45 (roy)<\/b>Pat and smoke test<\/p>

24\/06\/2021 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48952","activity_ticket_id":"47530","ticket_reference":"HDT48611","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","ticket_address_1":"Flat 2, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58331","activity_notes":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2021 11:03 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:51 (sandra)<\/b>(Placed On Hold) problem with flue <\/p>

23\/06\/2021 09:33 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 12:32 (roy)<\/b>Pat and smoke test<\/p>

24\/06\/2021 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48953","activity_ticket_id":"47530","ticket_reference":"HDT48611","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","ticket_address_1":"Flat 2, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58332","activity_notes":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2021 11:03 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:51 (sandra)<\/b>(Placed On Hold) problem with flue <\/p>

23\/06\/2021 09:33 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 12:32 (roy)<\/b>Pat and smoke test<\/p>

24\/06\/2021 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48954","activity_ticket_id":"47531","ticket_reference":"HDT48612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58333","activity_notes":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2021 11:07 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:50 (sandra)<\/b>(Placed On Hold) problem with flue <\/p>

23\/06\/2021 09:34 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 08:46 (roy)<\/b>Pat and smoke test<\/p>

24\/06\/2021 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48955","activity_ticket_id":"47531","ticket_reference":"HDT48612","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58334","activity_notes":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2021 11:07 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:50 (sandra)<\/b>(Placed On Hold) problem with flue <\/p>

23\/06\/2021 09:34 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 08:46 (roy)<\/b>Pat and smoke test<\/p>

24\/06\/2021 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48956","activity_ticket_id":"47532","ticket_reference":"HDT48613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","ticket_address_1":"Flat 4, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58335","activity_notes":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2021 11:11 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:50 (sandra)<\/b>(Placed On Hold) problem with flue <\/p>

23\/06\/2021 09:34 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 08:46 (roy)<\/b>Pat and smoke test<\/p>

24\/06\/2021 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48957","activity_ticket_id":"47532","ticket_reference":"HDT48613","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","ticket_address_1":"Flat 4, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58336","activity_notes":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2021 11:11 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:50 (sandra)<\/b>(Placed On Hold) problem with flue <\/p>

23\/06\/2021 09:34 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 08:46 (roy)<\/b>Pat and smoke test<\/p>

24\/06\/2021 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48958","activity_ticket_id":"47533","ticket_reference":"HDT48614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58337","activity_notes":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2021 11:14 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:50 (sandra)<\/b>(Placed On Hold) problem with flue<\/p>

24\/06\/2021 12:34 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 12:36 (roy)<\/b>Pat and smoke test<\/p>

02\/07\/2021 16:42 (roy)<\/b>Repaced faulty alarm but also found that no live feed was connected All ok<\/p>

03\/08\/2021 09:25 (michaelk)<\/b>Completed additional work in order to pass inspection. Flue elbow needed exposing to inspect joint and additional flue bracket in bathroom ceiling was needed 3hrs labour plus material. 142.80ex vat.<\/p>

03\/08\/2021 09:26 (michaelk)<\/b>Completed gas cert\/service and plumbing check. 145<\/p>

04\/08\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48959","activity_ticket_id":"47533","ticket_reference":"HDT48614","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58338","activity_notes":"To carry out compliance testing - for 21st June - PO Number : VP26313-15","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2021 11:14 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:50 (sandra)<\/b>(Placed On Hold) problem with flue<\/p>

24\/06\/2021 12:34 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/06\/2021 12:36 (roy)<\/b>Pat and smoke test<\/p>

02\/07\/2021 16:42 (roy)<\/b>Repaced faulty alarm but also found that no live feed was connected All ok<\/p>

03\/08\/2021 09:25 (michaelk)<\/b>Completed additional work in order to pass inspection. Flue elbow needed exposing to inspect joint and additional flue bracket in bathroom ceiling was needed 3hrs labour plus material. 142.80ex vat.<\/p>

03\/08\/2021 09:26 (michaelk)<\/b>Completed gas cert\/service and plumbing check. 145<\/p>

04\/08\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48960","activity_ticket_id":"47534","ticket_reference":"HDT48615","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To clear & clean the rear roof at 14 GS","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/05\/21","activity_end":"2021-05-18 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58339","activity_notes":"To clear & clean the rear roof at 14 GS","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2021 11:37 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48961","activity_ticket_id":"47501","ticket_reference":"HDT48582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC's - Property is Vacant, work needs to be completed by 27th May as new Tenant moves in on the 1st of June and the Cleaning will take place on the 28th May.","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/21","activity_end":"2021-05-18 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58340","activity_notes":"To carry out ITC's - Property is Vacant, work needs to be completed by 27th May as new Tenant moves in on the 1st of June and the Cleaning will take place on the 28th May.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 12:42 (System)<\/b>Ticket Created<\/p>

16\/05\/2021 12:43 (iain)<\/b>ITC's. List only.<\/p>

17\/05\/2021 09:13 (sandra)<\/b>details for fridge salad drawer to be taken <\/p>

18\/05\/2021 16:12 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:13 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:14 (iain)<\/b>Salad drawer and blind wand on order.<\/p>

18\/05\/2021 16:22 (jane)<\/b>Wand blind and vegetable container on order <\/p>

19\/05\/2021 20:01 (alan)<\/b>Replace blown lamp and refix lights fitting <\/p>

21\/05\/2021 13:37 (iain)<\/b>List of works.<\/p>

25\/05\/2021 07:50 (dean)<\/b>Done 260.00<\/p>

25\/05\/2021 10:10 (sandra)<\/b>Wand blind and vegetable container on order<\/p>

25\/05\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48962","activity_ticket_id":"47501","ticket_reference":"HDT48582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC's - Property is Vacant, work needs to be completed by 27th May as new Tenant moves in on the 1st of June and the Cleaning will take place on the 28th May.","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/21","activity_end":"2021-05-18 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58341","activity_notes":"To carry out ITC's - Property is Vacant, work needs to be completed by 27th May as new Tenant moves in on the 1st of June and the Cleaning will take place on the 28th May.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2021 12:42 (System)<\/b>Ticket Created<\/p>

16\/05\/2021 12:43 (iain)<\/b>ITC's. List only.<\/p>

17\/05\/2021 09:13 (sandra)<\/b>details for fridge salad drawer to be taken <\/p>

18\/05\/2021 16:12 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:13 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:14 (iain)<\/b>Salad drawer and blind wand on order.<\/p>

18\/05\/2021 16:22 (jane)<\/b>Wand blind and vegetable container on order <\/p>

19\/05\/2021 20:01 (alan)<\/b>Replace blown lamp and refix lights fitting <\/p>

21\/05\/2021 13:37 (iain)<\/b>List of works.<\/p>

25\/05\/2021 07:50 (dean)<\/b>Done 260.00<\/p>

25\/05\/2021 10:10 (sandra)<\/b>Wand blind and vegetable container on order<\/p>

25\/05\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48963","activity_ticket_id":"47535","ticket_reference":"HDT48616","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14240 - ITC's decorating ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9EA","cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/21","activity_end":"2021-05-18 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58342","activity_notes":"ITC\/s decorating ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 08:28 (dean)<\/b>Done 260.00<\/p>

26\/05\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48964","activity_ticket_id":"47536","ticket_reference":"HDT48617","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Leak into Flat 5 - tenant home all evening - Alma 07508805085","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/21","activity_end":"2021-05-18 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58343","activity_notes":"Emergency call-out - Leak into Flat 5 - tenant home all evening - Alma 07508805085","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2021 16:48 (System)<\/b>Ticket Created<\/p>

18\/05\/2021 16:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48965","activity_ticket_id":"47458","ticket_reference":"HDT48539","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14221 - Following emergency lighting test, to replace 19 x battery packs to fittings in office areas ","ticket_address_1":"First Floor Office, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"856","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"856","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/21","activity_end":"2021-05-19 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58344","activity_notes":"Following emergency lighting test, to replace 19 x battery packs to fittings in office areas ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 09:26 (alan)<\/b>Quoted works <\/p>

20\/05\/2021 10:30 (roy)<\/b>Assist Alan<\/p>

02\/06\/2021 06:08 (alan)<\/b>Quoted works <\/p>

02\/06\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48966","activity_ticket_id":"47537","ticket_reference":"HDT48618","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler dripping for between 11 and 2pm on Thursday ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"305","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"305","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/21","activity_end":"2021-05-19 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58345","activity_notes":"Boiler dripping for between 11 and 2pm on Thursday ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 09:51 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 12:57 (michaelk)<\/b>Attended site to leak beneath boiler. Tested boiler but could find no cause, however the ceiling above the boiler was stained. Inspected roof and found the boiler flues hadn't been weathered properly around building sleeve. Installed seals around sleeves. 2 hrs labour 95.<\/p>

26\/05\/2021 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48967","activity_ticket_id":"47538","ticket_reference":"HDT48619","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair jet wash machine - Issue: Petrol instead of diesel were filled in the machine. ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/05\/21","activity_end":"2021-05-19 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58346","activity_notes":"To repair jet wash machine - Issue: Petrol instead of diesel were filled in the machine. ","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2021 10:18 (System)<\/b>Ticket Created<\/p>

19\/05\/2021 16:17 (jane)<\/b>Waiting on Clean Machine to provide an attendance date <\/p>

14\/06\/2021 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48968","activity_ticket_id":"47540","ticket_reference":"HDT48621","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/JH\/14243 - Some redecs required - Vacant flat, new tenant moves in next week ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/21","activity_end":"2021-05-19 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58347","activity_notes":"Redec quote been accept3ed, new tenant moves in end of May ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 07:50 (dean)<\/b>Done 130.00<\/p>

25\/05\/2021 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48969","activity_ticket_id":"47541","ticket_reference":"HDT48622","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Water leak and gutter cleaning - collect keys this afternoon from office at 1 Margaret Street ","ticket_address_1":"16 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Nottingham Place ","cs_id":"887","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5NF","ticket_client_site":"887","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/21","activity_end":"2021-05-19 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58348","activity_notes":"Water leak and gutter cleaning - collect keys this afternoon from office at 1 Margaret Street Last night we had water pouring into our living room alongside two of the windows that sit underneath flat 3s balcony. I have copied in Laurence who owns the above flat and we have been in touch already.The drain pipe had become blocked and the balcony was about 2 inches full of water. The heavy rain didnt help!I managed to unblock the drain pipe but I noticed that part of the lower skirt has become detached from the balcony wall and that is where most of the water poured in.See photos.So this needs fixing and I have this morning texted our usual guy Phil Booth (who should be on your contractor list - he is a builder and his brother a roofer ) to see if he can carry out the works. I await to hear back from him.At the same time I would like him to clear the gutters on our flat roof ( as per usual ) which is situated at the back of the building above our bedroom. We all agreed amongst us that the clearing of drain pipes should be carried our twice a year as we have had issues with the water not clearing due to dirt accumulating over time. I am not sure if the balcony repair works cost is to be shared amongst us all or if this is something that the owner of flat 3 needs to attend to? Laurence, it may be good to have the balcony cleared of some of the stuff that is sitting in there. Found a stick and various other bits and pieces that could potentially block the drain again. Can you please attend to this?The cigarette butts dont help either. Your tenants dont smoke and so must have been the previous ones. ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 11:27 (System)<\/b>Ticket Created<\/p>

19\/05\/2021 15:33 (jane)<\/b>Requesting access into Flat 3 tomorrow at 11am, will require two engineers <\/p>

20\/05\/2021 10:31 (roy)<\/b>Need access into flat 3.No one at home<\/p>

21\/05\/2021 09:39 (jane)<\/b>Re-attending at 11am today <\/p>

21\/05\/2021 13:36 (iain)<\/b>Leaks.<\/p>

21\/05\/2021 13:40 (roy)<\/b>With Ian. Cleared front and rear gullies.Repairs to lead flashings <\/p>

21\/05\/2021 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48970","activity_ticket_id":"47542","ticket_reference":"HDT48623","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14244 - Replacement venetian blind ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/05\/21","activity_end":"2021-05-19 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58349","activity_notes":"Replacement venetian blind","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 11:41 (jane)<\/b>Blind on order <\/p>

28\/05\/2021 15:33 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48971","activity_ticket_id":"47543","ticket_reference":"HDT48624","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing FOR THURSDAY 20TH MAY ","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"289","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"289","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/21","activity_end":"2021-05-20 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58350","activity_notes":"To carry out gas testing FOR THURSDAY 20TH MAY ","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2021 11:49 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48972","activity_ticket_id":"47544","ticket_reference":"HDT48625","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing FOR THURSDAY 20TH MAY","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/21","activity_end":"2021-05-20 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58351","activity_notes":"To carry out gas testing FOR THURSDAY 20TH MAY","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2021 11:51 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48973","activity_ticket_id":"47545","ticket_reference":"HDT48626","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing FOR THURSDAY 20TH MAY","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"285","cs_address_2":"25 Garrick Street ","cs_town":"Lodon ","cs_postcode":"WC2E 9AX","ticket_client_site":"285","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/21","activity_end":"2021-05-20 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58352","activity_notes":"To carry out gas testing FOR THURSDAY 20TH MAY","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2021 11:53 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48974","activity_ticket_id":"47547","ticket_reference":"HDT48628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarms only - FOR 9AM TOMORROW (THURSDAY 20TH MAY) - TENANT HOME WILL BE HOME ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 Goodwins Court ","cs_id":"891","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"891","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/21","activity_end":"2021-05-20 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58353","activity_notes":"To carry out compliance testing - FOR 9AM TOMORROW (THURSDAY 20TH MAY) - TENANT HOME WILL BE HOME ","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2021 14:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 10:29 (roy)<\/b>Pat and smoke test<\/p>

20\/05\/2021 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48975","activity_ticket_id":"47547","ticket_reference":"HDT48628","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarms only - FOR 9AM TOMORROW (THURSDAY 20TH MAY) - TENANT HOME WILL BE HOME ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 Goodwins Court ","cs_id":"891","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"891","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/21","activity_end":"2021-05-20 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58354","activity_notes":"To carry out compliance testing - FOR 9AM TOMORROW (THURSDAY 20TH MAY) - TENANT HOME WILL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 14:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 10:29 (roy)<\/b>Pat and smoke test<\/p>

20\/05\/2021 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48976","activity_ticket_id":"47548","ticket_reference":"HDT48629","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Make safe area where rough sleeper ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/21","activity_end":"2021-05-19 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58355","activity_notes":"Make safe area where rough sleeper Could we have a call out to the above address as there has been a rough sleeper sleeping under the staircase from the basement gate access below the staircase going down. I have managed to move him on but he may come back. If they can ring the porter when they arrive please on 07913504953. We need the bit under the staircase blocked off somehow. There is also a door that leads under the vaults. Can we have a lock or hasp fitted on that as well please. The porter will show them the area when they arrive","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 14:38 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 10:33 (roy)<\/b>Need assistance on this one.Not sure how or what can be done<\/p>

25\/05\/2021 14:19 (roy)<\/b>Need to remove as have given info and need to wait to see if go ahead or not<\/p>

25\/05\/2021 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48977","activity_ticket_id":"47549","ticket_reference":"HDT48630","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14238 - ITC's decorating to woodwork","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/21","activity_end":"2021-05-19 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58356","activity_notes":"1) To carry out all necessary preparation to all walls throughout apartmentApply 2no coats of emulsion to all walls on completion.2) To carry out preparation works to all woodwork throughout and apply 2No coats of eggshell paint.","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 08:28 (dean)<\/b>Done 620.00<\/p>

26\/05\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48978","activity_ticket_id":"47550","ticket_reference":"HDT48631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove large white sofa from property and dispose off - vacant property ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/05\/21","activity_end":"2021-05-19 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58357","activity_notes":"To remove large white sofa from property and dispose off - vacant property ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 15:24 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 11:33 (iain)<\/b>Remove and dispose of sofa.<\/p>

20\/05\/2021 11:36 (jane)<\/b>(Ticket Closed)<\/p>

21\/05\/2021 13:41 (roy)<\/b>Assist Ian with sofa<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48979","activity_ticket_id":"47550","ticket_reference":"HDT48631","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove large white sofa from property and dispose off - vacant property ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/21","activity_end":"2021-05-19 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58358","activity_notes":"To remove large white sofa from property and dispose off - vacant property ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 15:24 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 11:33 (iain)<\/b>Remove and dispose of sofa.<\/p>

20\/05\/2021 11:36 (jane)<\/b>(Ticket Closed)<\/p>

21\/05\/2021 13:41 (roy)<\/b>Assist Ian with sofa<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48980","activity_ticket_id":"47551","ticket_reference":"HDT48632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 24TH MAY - 10:30AM - TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 6, Goodwins House","ticket_address_2":"55-58 St Matins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/21","activity_end":"2021-05-24 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58359","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH MAY - 10:30AM - TENANT WILL GIVE ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2021 15:47 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 13:47 (roy)<\/b>Pat and smoke test<\/p>

24\/05\/2021 16:48 (sandra)<\/b>(Ticket Closed)<\/p>

24\/05\/2021 16:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/05\/2021 16:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48981","activity_ticket_id":"47551","ticket_reference":"HDT48632","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR MONDAY 24TH MAY - 10:30AM - TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 6, Goodwins House","ticket_address_2":"55-58 St Matins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58360","activity_notes":"To carry out compliance testing - FOR MONDAY 24TH MAY - 10:30AM - TENANT WILL GIVE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 15:47 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 13:47 (roy)<\/b>Pat and smoke test<\/p>

24\/05\/2021 16:48 (sandra)<\/b>(Ticket Closed)<\/p>

24\/05\/2021 16:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/05\/2021 16:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48982","activity_ticket_id":"47457","ticket_reference":"HDT48538","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14220 - To replace lighting following emergency lighting test ","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Slingsby Place ","cs_id":"335","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"335","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/21","activity_end":"2021-05-20 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58361","activity_notes":"To replace lighting following emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 13:38 (roy)<\/b>Assist Alan<\/p>

24\/05\/2021 06:12 (alan)<\/b>Quoted works <\/p>

26\/05\/2021 14:45 (alan)<\/b>This job is complete<\/p>

26\/05\/2021 14:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48983","activity_ticket_id":"47552","ticket_reference":"HDT48633","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace all blown bulbs to vacant unit ","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Slingsby Place ","cs_id":"335","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"335","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/21","activity_end":"2021-05-20 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58362","activity_notes":"To replace all blown bulbs to vacant unit ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 09:15 (System)<\/b>Ticket Created<\/p>

21\/05\/2021 06:48 (alan)<\/b>Replace blown lamps and order new ballast for Light by window 1st floor <\/p>

24\/05\/2021 15:29 (alan)<\/b>Replace ballast to 1st floor light above window and fitting over staircase Replace 2 blown lamps ground floor<\/p>

25\/05\/2021 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48984","activity_ticket_id":"47553","ticket_reference":"HDT48634","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH JUNE ","ticket_address_1":"Flat 8, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House","cs_id":"893","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"893","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/21","activity_end":"2021-06-10 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58363","activity_notes":"To carry out compliance testing - FOR 10TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 09:36 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 15:30 (roy)<\/b>Pat and smoke test <\/p>

22\/06\/2021 06:25 (michaelk)<\/b>No gas to this property, not completed. <\/p>

22\/06\/2021 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48985","activity_ticket_id":"47553","ticket_reference":"HDT48634","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR 10TH JUNE ","ticket_address_1":"Flat 8, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House","cs_id":"893","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"893","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/21","activity_end":"2021-06-10 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58364","activity_notes":"To carry out compliance testing - FOR 10TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 09:36 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 15:30 (roy)<\/b>Pat and smoke test <\/p>

22\/06\/2021 06:25 (michaelk)<\/b>No gas to this property, not completed. <\/p>

22\/06\/2021 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48986","activity_ticket_id":"47554","ticket_reference":"HDT48635","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14135 - Service on 23No floor springs ","ticket_address_1":"Unit 13","ticket_address_2":"Newport Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 13","cs_id":"762","cs_address_2":"Newport Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"762","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/05\/21","activity_end":"2021-05-20 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58365","activity_notes":"Service on 23No floor Springs ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 11:50 (sandra)<\/b>booked for 15th <\/p>

23\/06\/2021 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48987","activity_ticket_id":"47555","ticket_reference":"HDT48636","ticket_client":"1961","client_name":"August Equity","ticket_title":"Decorating\/repair in office","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/05\/21","activity_end":"2021-05-20 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58366","activity_notes":"Decorating\/repair in officeWould I be able to book someone to come in to repair some damage done to the reception area . There is a small dent and crack in the wall that needs fixing.","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2021 09:53 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 12:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48988","activity_ticket_id":"47513","ticket_reference":"HDT48594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14187 - repair\/replace broken roof tiles ","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"20\/05\/21","activity_end":"2021-05-20 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58367","activity_notes":"repair\/replace broken roof tiles ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2021 11:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48989","activity_ticket_id":"47556","ticket_reference":"HDT48637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Graffiti removal ","ticket_address_1":"Rupert Court, South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Rupert Court, South Service Yard","cs_id":"897","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"897","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/05\/21","activity_end":"2021-05-20 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58368","activity_notes":"Graffiti removal three graffiti's to be removed from South Service Yard, Rupert Court. The door may require repainting if the graffiti cannot be removed. ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 11:42 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 15:58 (iain)<\/b>Graffiti.<\/p>

20\/05\/2021 16:12 (jane)<\/b>Graffiti has been removed, door now needs decorating <\/p>

27\/05\/2021 09:55 (dean)<\/b>Done 90.00<\/p>

27\/05\/2021 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48990","activity_ticket_id":"47557","ticket_reference":"HDT48638","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher is not working properly and leaves a coat of chemical after each wash","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/05\/21","activity_end":"2021-05-20 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58369","activity_notes":"Dishwasher is not working properly and leaves a coat of chemical after each wash","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2021 11:48 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 13:13 (jane)<\/b>Have requested access for Tuesday, 25\/05 between 10 and 2pm<\/p>

20\/05\/2021 13:22 (jane)<\/b>Tenant is in for access on Tuesday 25th May <\/p>

27\/05\/2021 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48991","activity_ticket_id":"47558","ticket_reference":"HDT48639","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out smoke and C02 alarm testing - FOR MONDAY MORNING 24TH ,MAY AND PROVIDE CLIENT WITH CERTIFICATE ","ticket_address_1":"Flat 1, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"898","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"898","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58370","activity_notes":"To carry out smoke and C02 alarm testing - FOR MONDAY MORNING 24TH ,MAY AND PROVIDE CLIENT WITH CERTIFICATE ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 13:37 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 13:44 (sandra)<\/b>(Ticket Closed)<\/p>

24\/05\/2021 13:52 (roy)<\/b>Smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48992","activity_ticket_id":"47559","ticket_reference":"HDT48640","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out smoke and C02 alarm testing - FOR MONDAY MORNING 24TH ,MAY AND PROVIDE CLIENT WITH CERTIFICATE ","ticket_address_1":"Flat 2, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 61 Chandos Place","cs_id":"899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"899","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58371","activity_notes":"To carry out smoke and C02 alarm testing - FOR MONDAY MORNING 24TH ,MAY AND PROVIDE CLIENT WITH CERTIFICATE ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 13:40 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 13:45 (sandra)<\/b>(Ticket Closed)<\/p>

24\/05\/2021 13:53 (roy)<\/b>Smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48993","activity_ticket_id":"47560","ticket_reference":"HDT48641","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out smoke and C02 alarm testing - FOR MONDAY MORNING 24TH ,MAY AND PROVIDE CLIENT WITH CERTIFICATE ","ticket_address_1":"Flat 3, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58372","activity_notes":"To carry out smoke and C02 alarm testing - FOR MONDAY MORNING 24TH ,MAY AND PROVIDE CLIENT WITH CERTIFICATE ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 13:46 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 13:46 (sandra)<\/b>(Ticket Closed)<\/p>

24\/05\/2021 13:53 (roy)<\/b>Smoke test<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48994","activity_ticket_id":"47561","ticket_reference":"HDT48642","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14117 - Redecorating works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/05\/21","activity_end":"2021-05-20 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58373","activity_notes":"NB:4 x Toilet walls per floor 4 x Lift Lobby Walls per floor1 x Kitchen1 x Varnished door in lobby 1 x recess 3rd floor","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 11:02 (dean)<\/b>Done 1260.00<\/p>

23\/06\/2021 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48995","activity_ticket_id":"47562","ticket_reference":"HDT48643","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the bulb which is built inside the bathroom mirror","ticket_address_1":"Flat 3, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"433","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"433","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/21","activity_end":"2021-05-20 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58374","activity_notes":"To replace the bulb which is built inside the bathroom mirror","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 15:29 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 15:32 (alan)<\/b>Replace blown lamps inside bathroom mirror <\/p>

24\/05\/2021 16:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48996","activity_ticket_id":"47563","ticket_reference":"HDT48644","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14242 - Redecoration of skirting boards - PO Number : VP26493-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"588","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"588","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/05\/21","activity_end":"2021-05-20 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58375","activity_notes":"Redecoration of skirting boards ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 07:51 (dean)<\/b>Done 235.00<\/p>

25\/05\/2021 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48997","activity_ticket_id":"47556","ticket_reference":"HDT48637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Graffiti removal ","ticket_address_1":"Rupert Court, South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Rupert Court, South Service Yard","cs_id":"897","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"897","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/05\/21","activity_end":"2021-05-20 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58376","activity_notes":"Deany can this door be painted please, please speak to Iain for more details The door may require repainting if the graffiti cannot be removed. ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 11:42 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 15:58 (iain)<\/b>Graffiti.<\/p>

20\/05\/2021 16:12 (jane)<\/b>Graffiti has been removed, door now needs decorating <\/p>

27\/05\/2021 09:55 (dean)<\/b>Done 90.00<\/p>

27\/05\/2021 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48998","activity_ticket_id":"47564","ticket_reference":"HDT48645","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the issues with the electrics and the damp issue in the commercial unit","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/21","activity_end":"2021-05-20 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58377","activity_notes":"To investigate the issues with the electrics and the damp issue in the commercial unit","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 16:20 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 08:35 (alan)<\/b>Look at power to lights and report back to Gary regarding light switching<\/p>

24\/05\/2021 08:50 (roy)<\/b>Found electrics for lights was off on mains board.Damp ceiling is trying out but certain areas still very damp.Cracks at street level in asphalt <\/p>

24\/05\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT48999","activity_ticket_id":"47541","ticket_reference":"HDT48622","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Water leak and gutter cleaning - collect keys this afternoon from office at 1 Margaret Street ","ticket_address_1":"16 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Nottingham Place ","cs_id":"887","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5NF","ticket_client_site":"887","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/21","activity_end":"2021-05-21 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58378","activity_notes":"For 11am today Water leak and gutter cleaning - collect keys this afternoon from office at 1 Margaret Street Last night we had water pouring into our living room alongside two of the windows that sit underneath flat 3s balcony. I have copied in Laurence who owns the above flat and we have been in touch already.The drain pipe had become blocked and the balcony was about 2 inches full of water. The heavy rain didnt help!I managed to unblock the drain pipe but I noticed that part of the lower skirt has become detached from the balcony wall and that is where most of the water poured in.See photos.So this needs fixing and I have this morning texted our usual guy Phil Booth (who should be on your contractor list - he is a builder and his brother a roofer ) to see if he can carry out the works. I await to hear back from him.At the same time I would like him to clear the gutters on our flat roof ( as per usual ) which is situated at the back of the building above our bedroom. We all agreed amongst us that the clearing of drain pipes should be carried our twice a year as we have had issues with the water not clearing due to dirt accumulating over time. I am not sure if the balcony repair works cost is to be shared amongst us all or if this is something that the owner of flat 3 needs to attend to? Laurence, it may be good to have the balcony cleared of some of the stuff that is sitting in there. Found a stick and various other bits and pieces that could potentially block the drain again. Can you please attend to this?The cigarette butts dont help either. Your tenants dont smoke and so must have been the previous ones. ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 11:27 (System)<\/b>Ticket Created<\/p>

19\/05\/2021 15:33 (jane)<\/b>Requesting access into Flat 3 tomorrow at 11am, will require two engineers <\/p>

20\/05\/2021 10:31 (roy)<\/b>Need access into flat 3.No one at home<\/p>

21\/05\/2021 09:39 (jane)<\/b>Re-attending at 11am today <\/p>

21\/05\/2021 13:36 (iain)<\/b>Leaks.<\/p>

21\/05\/2021 13:40 (roy)<\/b>With Ian. Cleared front and rear gullies.Repairs to lead flashings <\/p>

21\/05\/2021 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49000","activity_ticket_id":"47565","ticket_reference":"HDT48646","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - 18th June ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/06\/21","activity_end":"2021-06-18 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58379","activity_notes":"To carry out pre-tenancy works - 18th June ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 10:42 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 11:57 (travis)<\/b>Itc complete,Decoration remaining.Reinstall window restrictors,Tightened up all cupboard door knobs,Realignment of kitchen cupboards,Introduced X2 floor fitted door stops to prevent further wall damage toAll window shutters adjusted to stop bottom binding when closing,Beading around shutters refitted,Items left removed,Paint,Moving boxes,Toiletries, towels,free standing toilet roll holder,Crockery and cutlery ect.Meters read and relayed to mapps.<\/p>

23\/06\/2021 12:33 (alan)<\/b>Replace 4 blown lamps and repair broken light fitting in bedroom <\/p>

23\/06\/2021 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49001","activity_ticket_id":"47566","ticket_reference":"HDT48647","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out boiler service - awaiting access ","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"285","cs_address_2":"25 Garrick Street ","cs_town":"Lodon ","cs_postcode":"WC2E 9AX","ticket_client_site":"285","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/21","activity_end":"2021-05-21 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58380","activity_notes":"To carry out boiler service - awaiting access ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 10:49 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 12:15 (michaelk)<\/b>Completed boiler service 60.<\/p>

03\/06\/2021 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49002","activity_ticket_id":"47567","ticket_reference":"HDT48648","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out boiler service - awaiting access ","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"288","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/21","activity_end":"2021-05-21 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58381","activity_notes":"To carry out boiler service - awaiting access ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 10:50 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 12:15 (michaelk)<\/b>Completed boiler service 60<\/p>

03\/06\/2021 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49003","activity_ticket_id":"47568","ticket_reference":"HDT48649","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out boiler service - awaiting access ","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"289","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"289","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/21","activity_end":"2021-05-21 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58382","activity_notes":"To carry out boiler service - awaiting access ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 10:52 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 12:14 (michaelk)<\/b>Completed boiler service 60.<\/p>

03\/06\/2021 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49004","activity_ticket_id":"47569","ticket_reference":"HDT48650","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out boiler service - awaiting access ","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"284","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"284","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/21","activity_end":"2021-05-21 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58383","activity_notes":"To carry out boiler service - awaiting access ","activity_timesheet":"1","ticket_notes_combined":"

21\/05\/2021 10:54 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 12:13 (michaelk)<\/b>Completed boiler service 60.<\/p>

03\/06\/2021 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49005","activity_ticket_id":"47570","ticket_reference":"HDT48651","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out boiler service - awaiting access ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/21","activity_end":"2021-05-21 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58384","activity_notes":"To carry out boiler service - awaiting access ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 10:57 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 12:08 (michaelk)<\/b>Service was unable to be completed due to flue seals leaking. Boiler was shut down, capped and a warning notice issued.<\/p>

02\/06\/2021 12:10 (michaelk)<\/b>Attended site to change flue seals. Removed bathroom access and ventilation fan and ducting. Parts of the flues were not accessible, so work couldn't be completed. Quoted for a replacement electric boiler. 4 hrs labour 185.<\/p>

03\/06\/2021 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49006","activity_ticket_id":"47564","ticket_reference":"HDT48645","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the issues with the electrics and the damp issue in the commercial unit","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/21","activity_end":"2021-05-21 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58385","activity_notes":"To investigate the issues with the electrics and the damp issue in the commercial unit","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2021 16:20 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 08:35 (alan)<\/b>Look at power to lights and report back to Gary regarding light switching<\/p>

24\/05\/2021 08:50 (roy)<\/b>Found electrics for lights was off on mains board.Damp ceiling is trying out but certain areas still very damp.Cracks at street level in asphalt <\/p>

24\/05\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49007","activity_ticket_id":"47571","ticket_reference":"HDT48652","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check lighting to 1st floor common parts store room ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/21","activity_end":"2021-05-21 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58386","activity_notes":"To check lighting to 1st floor common parts store room ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 12:32 (System)<\/b>Ticket Created<\/p>

01\/06\/2021 06:05 (alan)<\/b>Investigate light not working common parts cupboard, fault found to be light fitting. Replace light fitting test and leave working <\/p>

02\/06\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49008","activity_ticket_id":"47572","ticket_reference":"HDT48653","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14250 - Replacement induction hob ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/05\/21","activity_end":"2021-05-21 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58387","activity_notes":"Replacement induction hob ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2021 09:27 (jane)<\/b>expecting the hob to be delivered to us by the end of the week. booking an appointment for Wednesday, 02\/06 in the afternoon <\/p>

28\/05\/2021 13:37 (jane)<\/b>Attending Wednesday 02\/06 via keys, Roy to give access (he is looking at the leaking window in this property too) <\/p>

21\/06\/2021 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49009","activity_ticket_id":"47573","ticket_reference":"HDT48654","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - tenant home on Monday 24th May but is going out between 2 to 4pm - can collect keys if want to go in then ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B","cs_address_1":"Flat 4","cs_id":"236","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B","ticket_client_site":"236","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58388","activity_notes":"To carry out PAT testing and alarm testing - tenant home on Monday 24th May but is going out between 2 to 4pm - can collect keys if want to go in then ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 14:18 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 14:16 (roy)<\/b>Pat and smoke test<\/p>

25\/05\/2021 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49010","activity_ticket_id":"47574","ticket_reference":"HDT48655","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out PAT testing and alarm testing - FOR MONDAY 24TH MAY - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"721","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"721","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58389","activity_notes":" To carry out PAT testing and alarm testing - FOR MONDAY 24TH MAY - KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 14:27 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 16:49 (roy)<\/b>Pat and smoke test<\/p>

25\/05\/2021 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49011","activity_ticket_id":"47575","ticket_reference":"HDT48656","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out PAT testing and alarm testing - FOR MONDAY 24TH MAY - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"796","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"796","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58390","activity_notes":" To carry out PAT testing and alarm testing - FOR MONDAY 24TH MAY - KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 14:28 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 16:50 (roy)<\/b>Pat and smoke test<\/p>

25\/05\/2021 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49012","activity_ticket_id":"47576","ticket_reference":"HDT48657","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out PAT testing and alarm testing - FOR MONDAY 24TH MAY - KEYS BUT KNOCK FIRST ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"37","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"37","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58391","activity_notes":" To carry out PAT testing and alarm testing - FOR MONDAY 24TH MAY - KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 14:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 16:50 (roy)<\/b>Pat and smoke test<\/p>

25\/05\/2021 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49013","activity_ticket_id":"47577","ticket_reference":"HDT48658","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out PAT testing and alarm testing - FOR MONDAY 24TH MAY - tenant will be home ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"901","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58392","activity_notes":" To carry out PAT testing and alarm testing - FOR MONDAY 24TH MAY - tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 14:33 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 16:51 (roy)<\/b>Pat and smoke test<\/p>

25\/05\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49014","activity_ticket_id":"47578","ticket_reference":"HDT48659","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check the bathroom extract fan - for Monday around 1pm","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/21","activity_end":"2021-05-24 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58393","activity_notes":"To check the bathroom extract fan - for Monday around 1pm","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 16:31 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 15:25 (alan)<\/b>Check bathroom fan is functioning correctly <\/p>

24\/05\/2021 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49015","activity_ticket_id":"47579","ticket_reference":"HDT48660","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Service to AHU","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/21","activity_end":"2021-05-24 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58394","activity_notes":"Service to AHU","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 09:22 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 15:25 (alan)<\/b>Service AHU<\/p>

24\/05\/2021 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49016","activity_ticket_id":"47580","ticket_reference":"HDT48661","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights out in common parts ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/21","activity_end":"2021-05-24 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58395","activity_notes":"lights out in common parts replace 3 lights that have blown","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 09:39 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 15:26 (alan)<\/b>Replace blown lamps in common parts <\/p>

24\/05\/2021 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49017","activity_ticket_id":"47581","ticket_reference":"HDT48662","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher is leaking ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58396","activity_notes":"dishwasher is leaking ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 09:48 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 13:52 (roy)<\/b>Found no leak.Did find bottom of dishwasher full of water.Pumped out water ok.Put machine in rinse cycle and seemed ok.Checked back free from washing machine and seemed ok.I believe tenant had opened door when water inside which allowed water to drop and cause small water stain.Checked under sink but all ok.Tenant doesn't use machine but will monitor<\/p>

24\/05\/2021 16:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49018","activity_ticket_id":"47582","ticket_reference":"HDT48663","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14239 - ITC's decorating ","ticket_address_1":"Flat 3, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/05\/21","activity_end":"2021-05-24 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58397","activity_notes":"ITC's decorating","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2021 08:04 (dean)<\/b>Done 410.00<\/p>

28\/05\/2021 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49019","activity_ticket_id":"47583","ticket_reference":"HDT48664","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"macerator in WC not working ","ticket_address_1":"9a Littte Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/21","activity_end":"2021-05-24 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58398","activity_notes":": Gregg - 07810090000 called to say that the macerator in 1 of the WC is not working. Please can you attend today ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 09:52 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 12:50 (michaelk)<\/b>Attended site to investigate macerator in first floor bathroom. Macerator was found working and was tested numerous times with paper and left fully operational. 1 hr labour 50.<\/p>

26\/05\/2021 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49020","activity_ticket_id":"47584","ticket_reference":"HDT48665","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/JH\/14245 - Bathroom repainting VP26592-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/05\/21","activity_end":"2021-05-24 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58399","activity_notes":"Bathroom repainting ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 11:01 (dean)<\/b>Done 390.00<\/p>

19\/07\/2021 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49021","activity_ticket_id":"47585","ticket_reference":"HDT48666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights in common parts not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/21","activity_end":"2021-05-24 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58400","activity_notes":"lights in common parts not working","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 11:03 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 15:24 (alan)<\/b>Replace blown lamp <\/p>

24\/05\/2021 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49022","activity_ticket_id":"47546","ticket_reference":"HDT48627","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"Air conditioning leaking ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"890","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"890","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/21","activity_end":"2021-05-24 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58401","activity_notes":"Air conditioning leaking Weve got a leak coming in through from the air conditioning unit through the false ceiling. It appears to have started this morningCan you please have someone come have a look as soon as possible","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2021 13:27 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 14:28 (alan)<\/b>Look at possible leak from AC, on inspection it would appear that leak is coming from roofI have spoken with the building management and they are already dealing with it <\/p>

25\/05\/2021 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49023","activity_ticket_id":"47585","ticket_reference":"HDT48666","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights in common parts not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/21","activity_end":"2021-05-24 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58402","activity_notes":"lights in common parts not working","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2021 11:03 (System)<\/b>Ticket Created<\/p>

24\/05\/2021 15:24 (alan)<\/b>Replace blown lamp <\/p>

24\/05\/2021 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49024","activity_ticket_id":"47521","ticket_reference":"HDT48602","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14226 - Replacement bathroom floor- New tenant moves in on 28th June ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"822","cs_address_2":"27 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"822","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/05\/21","activity_end":"2021-05-24 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58403","activity_notes":"Strip out and removal onlyReplacement bathroom floor ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 15:04 (iain)<\/b>Uplift floor.<\/p>

27\/05\/2021 17:08 (iain)<\/b>Uplift floor.<\/p>

21\/10\/2021 09:58 (dean)<\/b>Done 640.00<\/p>

21\/10\/2021 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49025","activity_ticket_id":"47586","ticket_reference":"HDT48667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14236 - New extractor fan and redecoration of bathroom ceiling : VP26594-26 : VP26593-25","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/21","activity_end":"2021-05-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58404","activity_notes":"1) To disconnect and remove existing and supply and install new extractor fan in bathroom, commission,test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 09:58 (sandra)<\/b>booked for 2 June <\/p>

03\/06\/2021 11:16 (dean)<\/b>Done 190.00<\/p>

04\/06\/2021 06:19 (alan)<\/b>Quoted works <\/p>

04\/06\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49026","activity_ticket_id":"47586","ticket_reference":"HDT48667","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14236 - New extractor fan and redecoration of bathroom ceiling : VP26594-26 : VP26593-25","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/05\/21","activity_end":"2021-05-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58405","activity_notes":"2) To scrape back flaking paint to bathroom ceiling, make good and apply 2No coats of water resistantpaint to complete ceiling on completion","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 09:58 (sandra)<\/b>booked for 2 June <\/p>

03\/06\/2021 11:16 (dean)<\/b>Done 190.00<\/p>

04\/06\/2021 06:19 (alan)<\/b>Quoted works <\/p>

04\/06\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49027","activity_ticket_id":"47587","ticket_reference":"HDT48668","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF kitchen cartridge to be replaced ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/21","activity_end":"2021-05-24 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58406","activity_notes":"GF kitchen cartridge to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 13:39 (System)<\/b>Ticket Created<\/p>

27\/05\/2021 13:29 (jane)<\/b>Part in stock, have requested if can fit Friday afternoon 28th May <\/p>

02\/06\/2021 12:17 (michaelk)<\/b>Changed ground floor filer cartridge. 1hr labour plus part 105.<\/p>

03\/06\/2021 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49028","activity_ticket_id":"47588","ticket_reference":"HDT48669","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"service the posts ","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Dansey Place ","cs_id":"860","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"860","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/05\/21","activity_end":"2021-05-24 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58407","activity_notes":"service the posts The post sockets were installed approximately 18 months ago in advance of the planned waste centre initiative. There are approximately 30 sockets and I am keen to ensure that the lids do not corrode and jam and are in good order when they are eventually required. Each lid will require taking off, cleaning and oiling as required.Please contact myself and I can attend Dansey Place with Reddans to explain.","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 15:08 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 15:03 (iain)<\/b>Post sockets.<\/p>

26\/05\/2021 15:03 (iain)<\/b>Post sockets.<\/p>

26\/05\/2021 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49029","activity_ticket_id":"47589","ticket_reference":"HDT48670","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to replace common parts light from being sensor.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"517","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/21","activity_end":"2021-05-24 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58408","activity_notes":"to replace common parts light from being sensor.","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 15:17 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:41 (alan)<\/b>Alter wiring to lights on ground floor of common parts so they are permanently on<\/p>

26\/05\/2021 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49030","activity_ticket_id":"47590","ticket_reference":"HDT48671","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"grout and blind","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/21","activity_end":"2021-05-24 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58409","activity_notes":"grout in bathroom - one tile needs groutingliving room blind is not workingkeys","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 15:53 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 11:42 (roy)<\/b>Repaired pull cord Regrouted floor tiles<\/p>

26\/05\/2021 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49031","activity_ticket_id":"47591","ticket_reference":"HDT48672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding door not working","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/05\/21","activity_end":"2021-05-24 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58410","activity_notes":"sliding door not workingvacant ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2021 15:54 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 10:27 (sandra)<\/b>specialist needed as mechanism is behind metal plate in wall <\/p>

26\/05\/2021 10:29 (sandra)<\/b>waiting on appointment from twentytwenty<\/p>

26\/05\/2021 15:04 (iain)<\/b>R and B required.<\/p>

26\/05\/2021 15:05 (iain)<\/b>Sliding door.<\/p>

02\/06\/2021 09:32 (sandra)<\/b>requested access for 2020 on 8th June at 8.30.Waiting for confirmation from Garry <\/p>

02\/06\/2021 10:08 (sandra)<\/b>booked vacant property <\/p>

14\/06\/2021 11:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49032","activity_ticket_id":"47405","ticket_reference":"HDT48486","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":"Flat 1 - 3 ","ticket_address_2":"61a Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 - 3 ","cs_id":"849","cs_address_2":"61a Chandos Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"849","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/05\/21","activity_end":"2021-05-24 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58411","activity_notes":"List of works Sandra, we have to wait for Shelley to tell us when te common part decoration work can begin, but can all over works be started ASAPBoilers in all three flats were switched off on the electric and the gas supply. When switched this back on it had a fault code and would require a gas engineer to resolve this. Flat 3 kitchen tap leaks when in use and looks like the cartridge needs to be replaced. Blinds missing is this in flat 3 only? Roof terrace decking needs a good wash and also some decking were lose and needs to be fixed properly.Bathroom floor in Flat 1&3 needs to be regrouted as tiles were moving. Communal areas to be repainted I have agreed this will be done once they have all their furniture in but can we book it in now and I will confirm the start date. ","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2021 15:55 (System)<\/b>Ticket Created<\/p>

30\/04\/2021 13:26 (travis)<\/b>Pre washed\/scrubbed allDecking boards,High pressure washed all decking boards,Realignment and fixing down of boards where required.Pressure washed,White outer building,All galvanized handrails and railings,White painted chimney stack ,pots ect. <\/p>

30\/04\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2021 07:45 (dean)<\/b>Done 920.00<\/p>

10\/06\/2021 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49033","activity_ticket_id":"47501","ticket_reference":"HDT48582","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITC's - Property is Vacant, work needs to be completed by 27th May as new Tenant moves in on the 1st of June and the Cleaning will take place on the 28th May.","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/05\/21","activity_end":"2021-05-25 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58412","activity_notes":"Wand blind and vegetable container on order","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2021 12:42 (System)<\/b>Ticket Created<\/p>

16\/05\/2021 12:43 (iain)<\/b>ITC's. List only.<\/p>

17\/05\/2021 09:13 (sandra)<\/b>details for fridge salad drawer to be taken <\/p>

18\/05\/2021 16:12 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:13 (iain)<\/b>ITC's.<\/p>

18\/05\/2021 16:14 (iain)<\/b>Salad drawer and blind wand on order.<\/p>

18\/05\/2021 16:22 (jane)<\/b>Wand blind and vegetable container on order <\/p>

19\/05\/2021 20:01 (alan)<\/b>Replace blown lamp and refix lights fitting <\/p>

21\/05\/2021 13:37 (iain)<\/b>List of works.<\/p>

25\/05\/2021 07:50 (dean)<\/b>Done 260.00<\/p>

25\/05\/2021 10:10 (sandra)<\/b>Wand blind and vegetable container on order<\/p>

25\/05\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49034","activity_ticket_id":"47592","ticket_reference":"HDT48673","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"leak from roof","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":null,"ticket_postcode":"TW9 1TW","cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/21","activity_end":"2021-05-25 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58413","activity_notes":"leak from roof","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 10:26 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 10:30 (roy)<\/b>Blocked gulley in centre.Dead pigeon carcass blocking outlet. Central gullet that passed from front to rear is clear but unable to check front and rear gulley.It was centre outlet causing the problem<\/p>

25\/05\/2021 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49035","activity_ticket_id":"47593","ticket_reference":"HDT48674","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14225 - Replacement light fitting ","ticket_address_1":"Flat A, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"863","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"863","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/21","activity_end":"2021-05-25 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58414","activity_notes":"Replacement light fitting ","activity_timesheet":null,"ticket_notes_combined":"

25\/05\/2021 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49036","activity_ticket_id":"47595","ticket_reference":"HDT48676","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"5 x office doors\/all operable windows to be checked\/eased and adjusted","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/21","activity_end":"2021-05-25 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58415","activity_notes":"5 x office doors\/all operable windows to be checked\/eased and adjustedHi all, I spoke with Alan and he is aware of what is required. Please can you liaise with him and schedule this work?","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 11:44 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:36 (alan)<\/b>Look at windows 2nd & 3rd floor and make sure they are opening freely<\/p>

10\/09\/2021 11:24 (alan)<\/b>Check all doors and windows throughout building or opening freelyReplace cords on window on first and third floors<\/p>

10\/09\/2021 12:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49037","activity_ticket_id":"47597","ticket_reference":"HDT48678","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"common parts lamps out","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"37\/38 Gerrard Street ","cs_id":"538","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"538","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/21","activity_end":"2021-05-25 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58416","activity_notes":"common parts lamps out","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 12:35 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 15:16 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

26\/05\/2021 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49038","activity_ticket_id":"47598","ticket_reference":"HDT48679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Relamping as required ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/21","activity_end":"2021-05-25 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58417","activity_notes":"Relamping as required ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 14:38 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:33 (alan)<\/b>Replace various blown lamps in common parts and order replacement emergency light fitting for basement <\/p>

26\/05\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>

26\/05\/2021 14:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2021 14:39 (alan)<\/b>Return to site and faulty light fitting in basement by lift <\/p>

05\/08\/2021 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49039","activity_ticket_id":"47599","ticket_reference":"HDT48680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hot water keeps tripping out","ticket_address_1":"1st Floor ","ticket_address_2":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor ","cs_id":"906","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/21","activity_end":"2021-05-25 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58418","activity_notes":"hot water keeps tripping out","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 14:39 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:39 (alan)<\/b>Look at heater keeps tripping out, checked electrical and all seems to be ok Mike K to return to check water side <\/p>

02\/06\/2021 12:20 (michaelk)<\/b>Attended site and changed 1st floor toilet isolation valve to water heater. Improved flow rate to tap outlets to 7l\/m and 50c.3hrs labour plus parts 148.50.<\/p>

03\/06\/2021 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49040","activity_ticket_id":"47596","ticket_reference":"HDT48677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14258 - Roof works ","ticket_address_1":"Cotes Restaurant ","ticket_address_2":"17 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cotes Restaurant ","cs_id":"866","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"866","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/21","activity_end":"2021-05-25 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58419","activity_notes":"Roof works with Iaiin PHASE ONE.To allow for two engineers to attend the above site to remove all waste from roof areas inclusive ofunwanted associated plant materials. To sweep roofs clear of debris and water with the use of a wet vacand leave all areas clean and dry to allow further investigation works to be carried out in order todetermine an outlet and provide a report\/recommendations of our findings.","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 15:08 (iain)<\/b>Roof works.<\/p>

26\/05\/2021 18:08 (roy)<\/b>Sucked up water and cleared roof.1st stage complete<\/p>

27\/05\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49041","activity_ticket_id":"47596","ticket_reference":"HDT48677","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14258 - Roof works ","ticket_address_1":"Cotes Restaurant ","ticket_address_2":"17 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cotes Restaurant ","cs_id":"866","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"866","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/05\/21","activity_end":"2021-05-25 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58420","activity_notes":"Roof works with Roy PHASE ONE.To allow for two engineers to attend the above site to remove all waste from roof areas inclusive ofunwanted associated plant materials. To sweep roofs clear of debris and water with the use of a wet vacand leave all areas clean and dry to allow further investigation works to be carried out in order todetermine an outlet and provide a report\/recommendations of our findings.","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 15:08 (iain)<\/b>Roof works.<\/p>

26\/05\/2021 18:08 (roy)<\/b>Sucked up water and cleared roof.1st stage complete<\/p>

27\/05\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49042","activity_ticket_id":"47600","ticket_reference":"HDT48681","ticket_client":"2105","client_name":"S K Estates & Finance Ltd ","ticket_title":"install door handles and various bulbs ","ticket_address_1":"31 Palace Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1E 5HW","cs_address_1":"31 Palace Street","cs_id":"845","cs_address_2":"","cs_town":"London","cs_postcode":"SW1E 5HW","ticket_client_site":"845","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/05\/21","activity_end":"2021-05-25 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58421","activity_notes":"install door handles and various bulbs ","activity_timesheet":null,"ticket_notes_combined":"

25\/05\/2021 16:14 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49043","activity_ticket_id":"47600","ticket_reference":"HDT48681","ticket_client":"2105","client_name":"S K Estates & Finance Ltd ","ticket_title":"install door handles and various bulbs ","ticket_address_1":"31 Palace Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1E 5HW","cs_address_1":"31 Palace Street","cs_id":"845","cs_address_2":"","cs_town":"London","cs_postcode":"SW1E 5HW","ticket_client_site":"845","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/21","activity_end":"2021-05-25 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58422","activity_notes":"install door handles and various bulbs ","activity_timesheet":null,"ticket_notes_combined":"

25\/05\/2021 16:14 (System)<\/b>Ticket Created<\/p>

25\/05\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49044","activity_ticket_id":"47601","ticket_reference":"HDT48682","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate damp patch and make good and decorate ","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"824","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"824","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/05\/21","activity_end":"2021-05-26 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58423","activity_notes":"investigate damp patch and make good and decorate ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 09:04 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 09:59 (dean)<\/b>Tenant never got back to us <\/p>

21\/10\/2021 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49045","activity_ticket_id":"47591","ticket_reference":"HDT48672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding door not working","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"26\/05\/21","activity_end":"2021-05-26 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58424","activity_notes":"sliding door not working","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2021 15:54 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 10:27 (sandra)<\/b>specialist needed as mechanism is behind metal plate in wall <\/p>

26\/05\/2021 10:29 (sandra)<\/b>waiting on appointment from twentytwenty<\/p>

26\/05\/2021 15:04 (iain)<\/b>R and B required.<\/p>

26\/05\/2021 15:05 (iain)<\/b>Sliding door.<\/p>

02\/06\/2021 09:32 (sandra)<\/b>requested access for 2020 on 8th June at 8.30.Waiting for confirmation from Garry <\/p>

02\/06\/2021 10:08 (sandra)<\/b>booked vacant property <\/p>

14\/06\/2021 11:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49046","activity_ticket_id":"47602","ticket_reference":"HDT48683","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electric boiler not working ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"835","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"835","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/21","activity_end":"2021-05-26 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58425","activity_notes":"electric boiler not working Hi Sandra\/Jane, this is an electric boiler. Can you please arrange for an engineer to attend today?Tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 10:55 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:31 (alan)<\/b>Reset thermostat to water heater and leave working <\/p>

26\/05\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49047","activity_ticket_id":"47594","ticket_reference":"HDT48675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak by window ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/05\/21","activity_end":"2021-05-27 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58426","activity_notes":"leak by window 27th with keys as tenant is out ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 11:40 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 10:58 (sandra)<\/b>27th with keys <\/p>

27\/05\/2021 17:09 (iain)<\/b>Leak.<\/p>

28\/05\/2021 13:20 (jane)<\/b>Waiting on access to return to check living room window <\/p>

28\/05\/2021 13:34 (jane)<\/b>Keys for access on 2nd June (afternoon) <\/p>

02\/06\/2021 14:35 (travis)<\/b>Removed faulty window seals and refitted correctly.<\/p>

03\/06\/2021 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49048","activity_ticket_id":"47599","ticket_reference":"HDT48680","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hot water keeps tripping out","ticket_address_1":"1st Floor ","ticket_address_2":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor ","cs_id":"906","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"906","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/05\/21","activity_end":"2021-05-26 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58427","activity_notes":"hot water keeps tripping outcan you speak to Alan collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 14:39 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:39 (alan)<\/b>Look at heater keeps tripping out, checked electrical and all seems to be ok Mike K to return to check water side <\/p>

02\/06\/2021 12:20 (michaelk)<\/b>Attended site and changed 1st floor toilet isolation valve to water heater. Improved flow rate to tap outlets to 7l\/m and 50c.3hrs labour plus parts 148.50.<\/p>

03\/06\/2021 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49049","activity_ticket_id":"47619","ticket_reference":"HDT48700","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"kitchen tap is loose ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/05\/21","activity_end":"2021-05-26 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58428","activity_notes":"kitchen tap is loose in GF kitchen can you get over here today to tighten it up ","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:31 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49050","activity_ticket_id":"47598","ticket_reference":"HDT48679","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Relamping as required ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/21","activity_end":"2021-05-26 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58429","activity_notes":"Relamping as required ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 14:38 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 14:33 (alan)<\/b>Replace various blown lamps in common parts and order replacement emergency light fitting for basement <\/p>

26\/05\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>

26\/05\/2021 14:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2021 14:39 (alan)<\/b>Return to site and faulty light fitting in basement by lift <\/p>

05\/08\/2021 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49051","activity_ticket_id":"47591","ticket_reference":"HDT48672","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding door not working","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"26\/05\/21","activity_end":"2021-05-26 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58430","activity_notes":"sliding door not working","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2021 15:54 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 10:27 (sandra)<\/b>specialist needed as mechanism is behind metal plate in wall <\/p>

26\/05\/2021 10:29 (sandra)<\/b>waiting on appointment from twentytwenty<\/p>

26\/05\/2021 15:04 (iain)<\/b>R and B required.<\/p>

26\/05\/2021 15:05 (iain)<\/b>Sliding door.<\/p>

02\/06\/2021 09:32 (sandra)<\/b>requested access for 2020 on 8th June at 8.30.Waiting for confirmation from Garry <\/p>

02\/06\/2021 10:08 (sandra)<\/b>booked vacant property <\/p>

14\/06\/2021 11:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49052","activity_ticket_id":"47620","ticket_reference":"HDT48701","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate damage to inter wall fabric ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/05\/21","activity_end":"2021-05-26 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58431","activity_notes":"investigate damage to inter wall fabric ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 16:16 (System)<\/b>Ticket Created<\/p>

01\/06\/2021 09:58 (roy)<\/b>Investigated but could find no trace of any leak.I believe this is just old age and the filla has fallen out due to movement.The timber inside panel is very flimsy and fragile.Not sure how best to resolve this<\/p>

02\/06\/2021 10:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49053","activity_ticket_id":"47603","ticket_reference":"HDT48684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd June VP26765-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58432","activity_notes":"Gas and PAT test - 3 June ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:09 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 09:36 (alan)<\/b>Pat<\/p>

03\/06\/2021 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49054","activity_ticket_id":"47603","ticket_reference":"HDT48684","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd June VP26765-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/21","activity_end":"2021-06-03 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58433","activity_notes":"Gas and PAT test -","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:09 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 09:36 (alan)<\/b>Pat<\/p>

03\/06\/2021 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49055","activity_ticket_id":"47604","ticket_reference":"HDT48685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd June VP26765-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58434","activity_notes":"Gas and PAT test - 3rd June ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:10 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 13:34 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:42 (michaelk)<\/b>Completed cert\/service and plumbing.145<\/p>

08\/06\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49056","activity_ticket_id":"47604","ticket_reference":"HDT48685","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd June VP26765-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/21","activity_end":"2021-06-03 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58435","activity_notes":"Gas and PAT test -","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:10 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 13:34 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:42 (michaelk)<\/b>Completed cert\/service and plumbing.145<\/p>

08\/06\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49057","activity_ticket_id":"47605","ticket_reference":"HDT48686","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd June VP26765-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58436","activity_notes":"Gas and PAT test - 3rd June ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:10 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 16:13 (alan)<\/b>Pat<\/p>

03\/06\/2021 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49058","activity_ticket_id":"47605","ticket_reference":"HDT48686","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd June VP26765-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/21","activity_end":"2021-06-03 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58437","activity_notes":"Gas and PAT test -","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:10 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 16:13 (alan)<\/b>Pat<\/p>

03\/06\/2021 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49059","activity_ticket_id":"47606","ticket_reference":"HDT48687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd June VP26765-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/21","activity_end":"2021-05-26 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58438","activity_notes":"Gas and PAT test - 3 June ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:13 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 15:51 (alan)<\/b>Pat<\/p>

03\/06\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49060","activity_ticket_id":"47606","ticket_reference":"HDT48687","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 3rd June VP26765-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/21","activity_end":"2021-06-03 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58439","activity_notes":"Gas and PAT test - 3 June","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:13 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 15:51 (alan)<\/b>Pat<\/p>

03\/06\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49061","activity_ticket_id":"47498","ticket_reference":"HDT48579","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate broken fridge hinge in flat 6 Customers name is Sandhu 07967142608","ticket_address_1":"Flat 6, 106 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"870","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"870","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/05\/21","activity_end":"2021-05-26 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58440","activity_notes":"investigate broken fridge hinge in flat 6 Customers name is Sandhu 07967142608","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2021 11:45 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>

26\/05\/2021 16:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/05\/2021 10:12 (jane)<\/b>Wednesday, 02\/06 in the afternoon 12-6pm<\/p>

27\/05\/2021 10:45 (jane)<\/b>Tenant home access on Wednesday 2nd June 12-6pm <\/p>

04\/06\/2021 13:25 (jane)<\/b>Replacement hinges for Neff fridge\/freezer on order <\/p>

11\/06\/2021 11:38 (jane)<\/b>Arranged a visit for Tuesday 15\/06, between 12pm and 4pm<\/p>

24\/06\/2021 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49062","activity_ticket_id":"47621","ticket_reference":"HDT48702","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - No water in Flat 1","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Charlotte Place ","cs_id":"910","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"910","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/05\/21","activity_end":"2021-05-27 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58441","activity_notes":"Emergency call-out - No water in Flat 1","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2021 09:21 (System)<\/b>Ticket Created<\/p>

27\/05\/2021 12:57 (roy)<\/b>No water to flats.Mains turned off in retail unit.Turned on and all ok<\/p>

27\/05\/2021 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49063","activity_ticket_id":"47622","ticket_reference":"HDT48703","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/SW\/14152 - Redecorating to properties - To these properties only 3, ,5-7, 9E Earlham street only","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Earlham Street ","cs_id":"798","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"798","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/05\/21","activity_end":"2021-05-27 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58442","activity_notes":"Redecorating to properties - To these properties only 3, ,5-7, 9Earlham street only ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 11:15 (dean)<\/b>Done 660.00<\/p>

03\/06\/2021 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49064","activity_ticket_id":"47623","ticket_reference":"HDT48704","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14259 - redecorating to common parts staircase ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/05\/21","activity_end":"2021-05-27 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58443","activity_notes":"Redecorating to common parts staircase ","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2021 13:44 (jane)<\/b>Client will confirm when it can be done once the roof repair has been completed<\/p>

22\/06\/2021 11:00 (dean)<\/b>Done 1120.00Guy did not want the office bit done on the quote <\/p>

28\/06\/2021 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49065","activity_ticket_id":"47624","ticket_reference":"HDT48705","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Additional works to seal external flue following gas safe inspection ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/05\/21","activity_end":"2021-05-27 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58444","activity_notes":"Additional works to seal external flue following gas safe inspection ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2021 15:26 (System)<\/b>Ticket Created<\/p>

27\/05\/2021 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49066","activity_ticket_id":"47625","ticket_reference":"HDT48706","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Reset intruder alarm - SI-1485-38788","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/05\/21","activity_end":"2021-05-28 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58445","activity_notes":"Emergency call-out - Reset intruder alarm Reset intruder alarm - requested to attend by Gary Colgan - pick keys up from 21 Wardour Street, and then take them to 79 St Martin lane steak and co and reset the intruder alarm Key number is 107B6 collection of keys. Intruder alarm code is 8777","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2021 09:18 (System)<\/b>Ticket Created<\/p>

28\/05\/2021 09:22 (roy)<\/b>Check building for intruders and check all doors.Reset alarm<\/p>

28\/05\/2021 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49067","activity_ticket_id":"47626","ticket_reference":"HDT48707","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14262 - To carry out a five yearly electrical condition report to above and issue certificate on completion.","ticket_address_1":"Unit 9, Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 9, Slingsby Place ","cs_id":"911","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"911","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/21","activity_end":"2021-05-28 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58446","activity_notes":"To carry out a five yearly electrical condition report to above and issue certificate on completion.","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2021 06:23 (alan)<\/b>Electrical inspection<\/p>

02\/08\/2021 15:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49068","activity_ticket_id":"47627","ticket_reference":"HDT48708","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/14261 - Five yearly electrical condition report and issue certificate on completion ","ticket_address_1":"First Floor Office, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"856","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"856","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/21","activity_end":"2021-05-28 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58447","activity_notes":"Five yearly electrical condition report and issue certificate on completion ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 15:18 (alan)<\/b>Electrical inspection <\/p>

01\/07\/2021 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49069","activity_ticket_id":"47594","ticket_reference":"HDT48675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak by window ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/06\/21","activity_end":"2021-06-02 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58448","activity_notes":"leak by window in living room - keys for access on Wednesday 2\/6 afternoon, can you give Repair Aid access too to fit a new hob, thanks ","activity_timesheet":null,"ticket_notes_combined":"

25\/05\/2021 11:40 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 10:58 (sandra)<\/b>27th with keys <\/p>

27\/05\/2021 17:09 (iain)<\/b>Leak.<\/p>

28\/05\/2021 13:20 (jane)<\/b>Waiting on access to return to check living room window <\/p>

28\/05\/2021 13:34 (jane)<\/b>Keys for access on 2nd June (afternoon) <\/p>

02\/06\/2021 14:35 (travis)<\/b>Removed faulty window seals and refitted correctly.<\/p>

03\/06\/2021 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49070","activity_ticket_id":"47036","ticket_reference":"HDT48117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks with meter reads ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"180","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"180","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/06\/21","activity_end":"2021-06-03 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58449","activity_notes":"cancelled until further notice ","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2021 09:24 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 09:34 (sandra)<\/b>emailed Garry to say tenant has extended lease <\/p>

06\/05\/2021 11:41 (michael)<\/b>To take place after June 2nd<\/p>

28\/05\/2021 14:29 (jane)<\/b>No dates for new tenancy as yet, engineer attending on Thursday or Friday next week (3rd or 4th) <\/p>

02\/06\/2021 09:13 (sandra)<\/b>to be rearranged as tenant is staying on <\/p>

02\/06\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49071","activity_ticket_id":"47628","ticket_reference":"HDT48709","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Refit and make good the fire exit signage on the 4th floor.- SI-1438-38866","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"827","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/05\/21","activity_end":"2021-05-28 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58450","activity_notes":"Refit and make good the fire exit signage on the 4th floor.","activity_timesheet":null,"ticket_notes_combined":"

28\/05\/2021 15:25 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 14:04 (travis)<\/b>Refix H&S Signage to ceiling and make good holed in ceiling.<\/p>

03\/06\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49072","activity_ticket_id":"47629","ticket_reference":"HDT48710","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check the damp above the wardrobe and quote for new unit\/hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/21","activity_end":"2021-06-10 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58451","activity_notes":"To check the damp above the wardrobe and quote for new unit\/hob booked for 8 am Thursday ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2021 16:02 (System)<\/b>Ticket Created<\/p>

01\/06\/2021 09:28 (sandra)<\/b>booked for Wednesday 2 June <\/p>

01\/06\/2021 09:55 (sandra)<\/b>detailed until 14th June due to tenant have symptons<\/p>

10\/06\/2021 15:31 (roy)<\/b>Measure unit.Inside cupboard is damp but need key to access roof area<\/p>

24\/06\/2021 19:48 (roy)<\/b>Cleared roof but flank wall pointing may be causing the damp.May need to put Tower up on next doors roof if damp gets worse Window may need internal locks as doesn't seem to be pulling in tight enough.<\/p>

25\/06\/2021 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49073","activity_ticket_id":"47633","ticket_reference":"HDT48714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please raise a work order for Reddan to remove Graffiti from shop front.","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/21","activity_end":"2021-06-01 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58452","activity_notes":"Please raise a work order for Reddan to remove Graffiti from shop front.","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 09:53 (System)<\/b>Ticket Created<\/p>

01\/06\/2021 09:56 (travis)<\/b>Graffiti removed from shop front.<\/p>

02\/06\/2021 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49074","activity_ticket_id":"47633","ticket_reference":"HDT48714","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please raise a work order for Reddan to remove Graffiti from shop front.","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/21","activity_end":"2021-06-01 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58453","activity_notes":"Please raise a work order for Reddan to remove Graffiti from shop front.","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2021 09:53 (System)<\/b>Ticket Created<\/p>

01\/06\/2021 09:56 (travis)<\/b>Graffiti removed from shop front.<\/p>

02\/06\/2021 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49075","activity_ticket_id":"47631","ticket_reference":"HDT48712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tile has come off the shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"772","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"772","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/21","activity_end":"2021-06-01 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58454","activity_notes":"tile has come off the shower Please attend on 1\/06\/2021 to fix the tile so the shower can be used again. (Flat 6)","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2021 09:32 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 13:05 (travis)<\/b>Refitted bathroom tile 600mm2, grouted and polished.<\/p>

04\/06\/2021 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49076","activity_ticket_id":"47632","ticket_reference":"HDT48713","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":": light fitting as you enter the toilet is not working tenant has tried different light bulbs but none work ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/21","activity_end":"2021-06-01 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58455","activity_notes":": light fitting as you enter the toilet is not working tenant has tried different light bulbs but none work ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 09:37 (System)<\/b>Ticket Created<\/p>

01\/06\/2021 15:55 (roy)<\/b>Faulty sensor<\/p>

02\/06\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49077","activity_ticket_id":"47634","ticket_reference":"HDT48715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"One of the lights in the bathroom has been flickering over the past two days. Could someone from Reddan come by to take a look in the next few days? I'll be at home, so happy to provide access.","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/21","activity_end":"2021-06-01 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58456","activity_notes":"One of the lights in the bathroom has been flickering over the past two days. Could someone from Reddan come by to take a look in the next few days? I'll be at home, so happy to provide access.","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2021 13:21 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 15:00 (alan)<\/b>Strip down bathroom mirror and replace blown lamp behind test and leave in working order<\/p>

04\/06\/2021 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49078","activity_ticket_id":"47636","ticket_reference":"HDT48717","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"wardrobe door handle has come off","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/21","activity_end":"2021-06-01 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58457","activity_notes":"wardrobe door handle has come off","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 16:18 (System)<\/b>Ticket Created<\/p>

01\/06\/2021 18:27 (travis)<\/b>Refitted main door internal pull handle,using new grub screws.Attempted to rehang sliding wardrobe doors but found x1 wheel broken off,all other wheeled brackets bent out of shape and top guide rail pitted which would not allow the doors to slide smoothly.I have removed the doors for safety reasons and would suggest a professional built in cupboard repair company be employed.<\/p>

02\/06\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49079","activity_ticket_id":"47637","ticket_reference":"HDT48718","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"handle for the living room door is broken ","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"284","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"284","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/06\/21","activity_end":"2021-06-01 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58458","activity_notes":"handle for the living room door is broken between 1pm - 3pm today. take keys but tenant may be home. ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 16:19 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 10:40 (travis)<\/b>Attended property as directed and found apartment occupied,(Short term let), unable to carry out works.<\/p>

23\/06\/2021 08:14 (iain)<\/b>Door handles.<\/p>

23\/06\/2021 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49080","activity_ticket_id":"47638","ticket_reference":"HDT48719","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Handle not working ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/06\/21","activity_end":"2021-06-01 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58459","activity_notes":"Handle not working on bedroom door of master bedroom also one other handle is broken. as well can you look at both .between 1pm and 3pm today. vacant but cleaners may be in there. ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 16:20 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 10:41 (travis)<\/b>Attended property as directed and found apartment (short term let ) to be occupied,Unable to carry out works.<\/p>

23\/06\/2021 08:14 (iain)<\/b>Door handles.<\/p>

23\/06\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49081","activity_ticket_id":"47639","ticket_reference":"HDT48720","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating has stopped working upstairs","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/21","activity_end":"2021-06-01 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58460","activity_notes":"heating has stopped working upstairskeys for Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 16:29 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 12:21 (michaelk)<\/b>Attended site to investigate upstairs heating, but tenant informed me that there was no problem, and didn't allow access. 1 hour labour 50.<\/p>

03\/06\/2021 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49082","activity_ticket_id":"47635","ticket_reference":"HDT48716","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - vacant - collect keys ","ticket_address_1":"1st Floor Flat ","ticket_address_2":"5B Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor Flat ","cs_id":"913","cs_address_2":"5B Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"913","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/06\/21","activity_end":"2021-06-02 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58461","activity_notes":"Inter-tenancy checks - vacant - collect keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 13:24 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 14:31 (travis)<\/b>Itc.<\/p>

03\/06\/2021 11:14 (dean)<\/b>Done 90.00<\/p>

03\/06\/2021 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49083","activity_ticket_id":"47640","ticket_reference":"HDT48721","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"access hatch to be cut in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"894","cs_address_2":"36 Berwick Street","cs_town":"London","cs_postcode":"W1F 8RR","ticket_client_site":"894","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/06\/21","activity_end":"2021-06-02 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58462","activity_notes":"access hatch to be cut in ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2021 09:25 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 14:31 (alan)<\/b>Cut out inspection panel to expose ceiling void insulation and found there to be 150mm of insulation <\/p>

03\/06\/2021 14:56 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2021 13:23 (sandra)<\/b>To confirm our engineer attended the above site and cut an inspection hatch in to the roof ladder housing as agreed to determine that there is 150mm roof insulation in place, therefore no insulation to either the wall or roof space is required.A quotation for storage heaters will follow in due course.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49084","activity_ticket_id":"47635","ticket_reference":"HDT48716","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - vacant - collect keys ","ticket_address_1":"1st Floor Flat ","ticket_address_2":"5B Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor Flat ","cs_id":"913","cs_address_2":"5B Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"913","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/06\/21","activity_end":"2021-06-02 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58463","activity_notes":"Inter-tenancy checks - vacant - collect keys this just needs a couple of walls touching up where furniture has been. ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 13:24 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 14:31 (travis)<\/b>Itc.<\/p>

03\/06\/2021 11:14 (dean)<\/b>Done 90.00<\/p>

03\/06\/2021 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49085","activity_ticket_id":"47641","ticket_reference":"HDT48722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding doors have come off runners","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/06\/21","activity_end":"2021-06-02 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58464","activity_notes":"sliding doors have come off runners","activity_timesheet":null,"ticket_notes_combined":"

02\/06\/2021 10:19 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 09:58 (jane)<\/b>Removed parts for wardrobe company and stored doors in another apartment as instructed <\/p>

07\/06\/2021 11:40 (iain)<\/b>Wardrobe doors.<\/p>

10\/06\/2021 11:32 (sandra)<\/b>Travis has brackets to drop off to the office and these have to be sent to Tony at interiordesgin <\/p>

29\/06\/2021 15:07 (sandra)<\/b>brackets sent to company on 25th June. awaiting a reply <\/p>

12\/08\/2021 09:32 (sandra)<\/b>emailed for update on parts <\/p>

07\/09\/2021 13:51 (sandra)<\/b>no reply to two emails and have now called and left voicemail on answer phone<\/p>

21\/09\/2021 13:28 (sandra)<\/b>spoke to Tony. all repaired and ready to fit. Call again at end of September to book the works in<\/p>

01\/12\/2021 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49086","activity_ticket_id":"47642","ticket_reference":"HDT48723","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty external lighting","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"517","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/06\/21","activity_end":"2021-06-02 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58465","activity_notes":"faulty external lighting","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2021 10:22 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 06:24 (alan)<\/b>Test thought and find water ingress into junction box and time clock to be faulty, order parts <\/p>

04\/06\/2021 15:02 (alan)<\/b>Replace faulty time clock and junction box test and leave lights working <\/p>

04\/06\/2021 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49087","activity_ticket_id":"47644","ticket_reference":"HDT48725","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"metal plate on terrace door needs to be refitted ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/06\/21","activity_end":"2021-06-02 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58466","activity_notes":"metal plate on terrace door needs to be refitted ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2021 13:08 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 15:48 (travis)<\/b>Refitted Steel keep to sliding terrace doors.<\/p>

03\/06\/2021 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49088","activity_ticket_id":"47643","ticket_reference":"HDT48724","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"oven needs securing to the wall","ticket_address_1":"Flat 5","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"686","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"686","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/06\/21","activity_end":"2021-06-02 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58467","activity_notes":"oven needs securing to the wall","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2021 11:33 (System)<\/b>Ticket Created<\/p>

02\/06\/2021 14:33 (travis)<\/b>Fix oven into housing.<\/p>

03\/06\/2021 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49089","activity_ticket_id":"47594","ticket_reference":"HDT48675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak by window ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/06\/21","activity_end":"2021-06-02 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58468","activity_notes":"leak by window ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2021 11:40 (System)<\/b>Ticket Created<\/p>

26\/05\/2021 10:58 (sandra)<\/b>27th with keys <\/p>

27\/05\/2021 17:09 (iain)<\/b>Leak.<\/p>

28\/05\/2021 13:20 (jane)<\/b>Waiting on access to return to check living room window <\/p>

28\/05\/2021 13:34 (jane)<\/b>Keys for access on 2nd June (afternoon) <\/p>

02\/06\/2021 14:35 (travis)<\/b>Removed faulty window seals and refitted correctly.<\/p>

03\/06\/2021 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49090","activity_ticket_id":"47645","ticket_reference":"HDT48726","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"turn the boiler off ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/06\/21","activity_end":"2021-06-02 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58469","activity_notes":"turn the boiler off ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2021 15:10 (System)<\/b>Ticket Created<\/p>

08\/06\/2021 06:40 (michaelk)<\/b>Attended site and shut down heating for summer.50.<\/p>

08\/06\/2021 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49091","activity_ticket_id":"47609","ticket_reference":"HDT48690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 4th June VP26774-26 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58470","activity_notes":"Gas and PAT test -","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:17 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 09:20 (alan)<\/b>Pat test<\/p>

03\/06\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49092","activity_ticket_id":"47609","ticket_reference":"HDT48690","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 4th June VP26774-26 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/21","activity_end":"2021-06-03 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58471","activity_notes":"Gas and PAT test -","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:17 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 09:20 (alan)<\/b>Pat test<\/p>

03\/06\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49093","activity_ticket_id":"47607","ticket_reference":"HDT48688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 4th June VP26773-25 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58472","activity_notes":"Gas and PAT test -","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:15 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 10:14 (alan)<\/b>Pat<\/p>

03\/06\/2021 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49094","activity_ticket_id":"47607","ticket_reference":"HDT48688","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 4th June VP26773-25 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/21","activity_end":"2021-06-03 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58473","activity_notes":"Gas and PAT test -","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:15 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 10:14 (alan)<\/b>Pat<\/p>

03\/06\/2021 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49095","activity_ticket_id":"47646","ticket_reference":"HDT48727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the extractor fans ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58474","activity_notes":"To replace the extractor fans ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 09:21 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 10:32 (jane)<\/b>Extractor fans have been replaced to both bathrooms, returning today to touch up areas of decoration where disturbed <\/p>

04\/06\/2021 11:38 (travis)<\/b>Make good and paint around X2 extractors.<\/p>

04\/06\/2021 15:05 (alan)<\/b>Replace extractor fans in both bathrooms <\/p>

04\/06\/2021 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49096","activity_ticket_id":"47647","ticket_reference":"HDT48728","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To service air handling system ","ticket_address_1":"Flat 2.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58475","activity_notes":"To service air handling system ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 09:41 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 10:16 (alan)<\/b>Service AHU<\/p>

03\/06\/2021 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49097","activity_ticket_id":"47610","ticket_reference":"HDT48691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 7th June : VP26775-27","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"583","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"583","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/21","activity_end":"2021-06-07 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58476","activity_notes":"Gas and PAT test - 7th June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:21 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 10:03 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:51 (michaelk)<\/b>Completed cert\/service and plumbing 145.<\/p>

08\/06\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49098","activity_ticket_id":"47610","ticket_reference":"HDT48691","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 7th June : VP26775-27","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"583","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"583","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/21","activity_end":"2021-06-07 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58477","activity_notes":"Gas and PAT test -","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:21 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 10:03 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:51 (michaelk)<\/b>Completed cert\/service and plumbing 145.<\/p>

08\/06\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49099","activity_ticket_id":"47611","ticket_reference":"HDT48692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 7th June : VP26775-27","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"907","cs_address_2":"16a rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"907","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/21","activity_end":"2021-06-07 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58478","activity_notes":"Gas and PAT test - 7th June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:22 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 10:18 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:50 (michaelk)<\/b>Completed cert\/service and plumbing 145.<\/p>

08\/06\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49100","activity_ticket_id":"47611","ticket_reference":"HDT48692","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 7th June : VP26775-27","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"907","cs_address_2":"16a rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"907","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/21","activity_end":"2021-06-07 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58479","activity_notes":"Gas and PAT test -Gas and PAT test - 7th June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:22 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 10:18 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:50 (michaelk)<\/b>Completed cert\/service and plumbing 145.<\/p>

08\/06\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49101","activity_ticket_id":"47608","ticket_reference":"HDT48689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 4th June VP26773-25 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58480","activity_notes":"Gas and PAT test -","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:16 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

03\/06\/2021 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/06\/2021 12:58 (alan)<\/b>Pat<\/p>

03\/06\/2021 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49102","activity_ticket_id":"47608","ticket_reference":"HDT48689","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 4th June VP26773-25 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/21","activity_end":"2021-06-03 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58481","activity_notes":"Gas and PAT test -","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:16 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

03\/06\/2021 09:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/06\/2021 12:58 (alan)<\/b>Pat<\/p>

03\/06\/2021 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49103","activity_ticket_id":"47612","ticket_reference":"HDT48693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 7th June : VP26775-27","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"739","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"739","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/21","activity_end":"2021-06-07 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58482","activity_notes":"Gas and PAT test - 7th June ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:23 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 10:39 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:50 (michaelk)<\/b>Completed cert\/service and plumbing 145.<\/p>

08\/06\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49104","activity_ticket_id":"47612","ticket_reference":"HDT48693","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 7th June : VP26775-27","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"739","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"739","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/21","activity_end":"2021-06-07 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58483","activity_notes":" Gas and PAT test - 7th June ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:23 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 10:39 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:50 (michaelk)<\/b>Completed cert\/service and plumbing 145.<\/p>

08\/06\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49105","activity_ticket_id":"47613","ticket_reference":"HDT48694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 7th June : VP26776-28 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/21","activity_end":"2021-06-07 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58484","activity_notes":"Gas and PAT test -7th June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:23 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 12:22 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:49 (michaelk)<\/b>Completed gas cert\/service and plumbing 145.<\/p>

08\/06\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49106","activity_ticket_id":"47613","ticket_reference":"HDT48694","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 7th June : VP26776-28 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/21","activity_end":"2021-06-07 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58485","activity_notes":"Gas and PAT test - 7th June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:23 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 12:22 (alan)<\/b>Pat<\/p>

08\/06\/2021 06:49 (michaelk)<\/b>Completed gas cert\/service and plumbing 145.<\/p>

08\/06\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49107","activity_ticket_id":"47628","ticket_reference":"HDT48709","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Refit and make good the fire exit signage on the 4th floor.- SI-1438-38866","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"827","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/21","activity_end":"2021-06-03 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58486","activity_notes":"Refit and make good the fire exit signage on the 4th floor.","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2021 15:25 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 14:04 (travis)<\/b>Refix H&S Signage to ceiling and make good holed in ceiling.<\/p>

03\/06\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49108","activity_ticket_id":"47614","ticket_reference":"HDT48695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8th June : VP26777-29","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"908","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"908","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/21","activity_end":"2021-06-08 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58487","activity_notes":"Gas and PAT test -8th June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:24 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:29 (roy)<\/b>Pat and smoke test<\/p>

09\/06\/2021 06:54 (michaelk)<\/b>Completed cert\/service and plumbing check. 145.<\/p>

09\/06\/2021 13:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49109","activity_ticket_id":"47614","ticket_reference":"HDT48695","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8th June : VP26777-29","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"908","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"908","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/21","activity_end":"2021-06-08 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58488","activity_notes":"Gas and PAT test -8th June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:24 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:29 (roy)<\/b>Pat and smoke test<\/p>

09\/06\/2021 06:54 (michaelk)<\/b>Completed cert\/service and plumbing check. 145.<\/p>

09\/06\/2021 13:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49110","activity_ticket_id":"47615","ticket_reference":"HDT48696","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8th June : VP26778-30 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"118","cs_address_2":"26 Rupert Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"118","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/21","activity_end":"2021-06-08 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58489","activity_notes":"Gas and PAT test - 8th June ","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:25 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 11:50 (alan)<\/b>This is been done by Roy <\/p>

29\/06\/2021 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49111","activity_ticket_id":"47615","ticket_reference":"HDT48696","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8th June : VP26778-30 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"118","cs_address_2":"26 Rupert Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"118","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/21","activity_end":"2021-06-08 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58490","activity_notes":"Gas and PAT test -8th June ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:25 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 11:50 (alan)<\/b>This is been done by Roy <\/p>

29\/06\/2021 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49112","activity_ticket_id":"47616","ticket_reference":"HDT48697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 June : VP26779-31","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/21","activity_end":"2021-06-08 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58491","activity_notes":"Gas and PAT test -- 8 June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:26 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:29 (roy)<\/b>Pat and smoke test<\/p>

09\/06\/2021 06:54 (michaelk)<\/b>Completed cert\/service and plumbing check. 145.<\/p>

09\/06\/2021 13:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49113","activity_ticket_id":"47616","ticket_reference":"HDT48697","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 June : VP26779-31","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/21","activity_end":"2021-06-08 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58492","activity_notes":"Gas and PAT test -","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:26 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:29 (roy)<\/b>Pat and smoke test<\/p>

09\/06\/2021 06:54 (michaelk)<\/b>Completed cert\/service and plumbing check. 145.<\/p>

09\/06\/2021 13:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49114","activity_ticket_id":"47648","ticket_reference":"HDT48729","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Reinstate the power to the meters and lights and take the meter readings here.","ticket_address_1":"19\/23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19\/23 Charlotte Street ","cs_id":"915","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"915","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58493","activity_notes":"Reinstate the power to the meters and lights and take the meter readings here.","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 10:19 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 06:21 (alan)<\/b>Reinstate power to lights and go through with client where to switch lights from + take photos of all meters and send to client <\/p>

04\/06\/2021 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49115","activity_ticket_id":"47617","ticket_reference":"HDT48698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 June : VP26779-31","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"909","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"909","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/21","activity_end":"2021-06-08 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58494","activity_notes":"Gas and PAT test - 8 June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:27 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 15:45 (alan)<\/b>Pat<\/p>

09\/06\/2021 05:30 (roy)<\/b>Pat and smoke test<\/p>

09\/06\/2021 06:54 (michaelk)<\/b>Completed cert\/service and plumbing check. <\/p>

09\/06\/2021 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49116","activity_ticket_id":"47617","ticket_reference":"HDT48698","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 June : VP26779-31","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"909","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/21","activity_end":"2021-06-08 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58495","activity_notes":"Gas and PAT test -","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:27 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 15:45 (alan)<\/b>Pat<\/p>

09\/06\/2021 05:30 (roy)<\/b>Pat and smoke test<\/p>

09\/06\/2021 06:54 (michaelk)<\/b>Completed cert\/service and plumbing check. <\/p>

09\/06\/2021 13:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49117","activity_ticket_id":"47618","ticket_reference":"HDT48699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 June : VP26780-23","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/21","activity_end":"2021-06-08 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58496","activity_notes":"Gas and PAT test -8 June","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2021 14:28 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 08:29 (michaelk)<\/b>Completed cert\/service and plumbing. <\/p>

10\/06\/2021 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49118","activity_ticket_id":"47618","ticket_reference":"HDT48699","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 8 June : VP26780-23","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/21","activity_end":"2021-06-08 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58497","activity_notes":"Gas and PAT test -8 June","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2021 14:28 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 08:29 (michaelk)<\/b>Completed cert\/service and plumbing. <\/p>

10\/06\/2021 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49119","activity_ticket_id":"47631","ticket_reference":"HDT48712","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tile has come off the shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"772","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"772","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/21","activity_end":"2021-06-03 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58498","activity_notes":"tile has come off the shower Please attend on 1\/06\/2021 to fix the tile so the shower can be used again. (Flat 6)Travis let us know when you want to go ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 09:32 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 13:05 (travis)<\/b>Refitted bathroom tile 600mm2, grouted and polished.<\/p>

04\/06\/2021 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49120","activity_ticket_id":"47649","ticket_reference":"HDT48730","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year electrical Inspection due - Monday -7th June ","ticket_address_1":"Flat 1, 28\/30 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"916","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"916","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/21","activity_end":"2021-06-07 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58499","activity_notes":"5 Year electrical Inspection due - Monday -7th June ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 10:42 (System)<\/b>Ticket Created<\/p>

08\/06\/2021 07:23 (alan)<\/b>Electrical inspection <\/p>

08\/06\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49121","activity_ticket_id":"47650","ticket_reference":"HDT48731","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter readings - To attend on 22th July 2021 to be completed by 4th August 2021","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/21","activity_end":"2021-07-22 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58500","activity_notes":"To carry out ITCs and meter readings - To attend on 22th July 2021 to be completed by 4th August 2021","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 10:45 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 14:55 (iain)<\/b>ITC's and meter readings.<\/p>

27\/07\/2021 08:21 (iain)<\/b>ITC's.<\/p>

28\/07\/2021 10:35 (alan)<\/b>Check electrics to bathroom extractor fan and lightsTenant is probably referring to a historic problem that we looked at end of last year where the bathroom in flat two was leaking and water was dripping on the extractor fan cables and causing power to trip out<\/p>

28\/07\/2021 17:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49122","activity_ticket_id":"47651","ticket_reference":"HDT48732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's and meter reads - To attend on 18th July 2021 - To be completed by 21st July 2021","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/21","activity_end":"2021-07-19 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58501","activity_notes":"ITC's and meter reads - - To attend on 18th July 2021 - To be completed by 21st July 2021","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 10:53 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 08:32 (alan)<\/b>List of end of tenancy works<\/p>

20\/07\/2021 15:44 (roy)<\/b>Various bits.Need a coupe of bits.Toiet seat has been refixed but incorrect shape (not reporting anything. Mums the word)<\/p>

23\/07\/2021 14:48 (iain)<\/b>ITC's.<\/p>

30\/07\/2021 17:50 (dean)<\/b>140.00<\/p>

31\/08\/2021 12:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49123","activity_ticket_id":"47652","ticket_reference":"HDT48733","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"MDR\/SW\/14267 - hinges on door ","ticket_address_1":"49 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PZ","cs_address_1":"49 Neal Street ","cs_id":"914","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PZ","ticket_client_site":"914","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/21","activity_end":"2021-06-03 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58502","activity_notes":"Quoted repairs to door ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 14:01 (travis)<\/b>Main door repairs.<\/p>

03\/06\/2021 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49124","activity_ticket_id":"47653","ticket_reference":"HDT48734","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a 5 yearly fixed wiring electrical inspection - FOR MONDAY 7TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/21","activity_end":"2021-06-07 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58503","activity_notes":"To carry out a 4 yearly fixed wiring electrical inspection - FOR MONDAY 7TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 13:07 (System)<\/b>Ticket Created<\/p>

08\/06\/2021 11:21 (alan)<\/b>Electrical inspection <\/p>

09\/06\/2021 13:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49125","activity_ticket_id":"47654","ticket_reference":"HDT48735","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Light out in common parts ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58504","activity_notes":"Light out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 13:10 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 16:18 (alan)<\/b>Replace blown lamps in common parts <\/p>

03\/06\/2021 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49126","activity_ticket_id":"47655","ticket_reference":"HDT48736","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a 5 yearly fixed wiring electrical inspection - FOR WEDNESDAY 16TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor flat ","cs_id":"657","cs_address_2":"76 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"657","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/21","activity_end":"2021-06-03 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58505","activity_notes":"To carry out a 5 yearly fixed wiring electrical inspection -","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 13:12 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 06:53 (alan)<\/b>Electrical inspection <\/p>

21\/06\/2021 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49127","activity_ticket_id":"47656","ticket_reference":"HDT48737","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a 5 yearly fixed wiring electrical inspection - FOR FRIDAY 4TH JUNE 2021 - Tenant will give access at 11am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"122","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/21","activity_end":"2021-06-04 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58506","activity_notes":"To carry out a 5 yearly fixed wiring electrical inspection - FOR FRIDAY 4TH JUNE 2021","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 13:18 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 15:04 (alan)<\/b>Electrical inspection <\/p>

04\/06\/2021 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49128","activity_ticket_id":"47657","ticket_reference":"HDT48738","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler parts replaced on 3rd March ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/21","activity_end":"2021-06-03 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58507","activity_notes":"Boiler parts replaced on 3rd March ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2021 13:58 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49129","activity_ticket_id":"47658","ticket_reference":"HDT48739","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower door has come off it's runner and some lights bulbs are out ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"602","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"602","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/21","activity_end":"2021-06-03 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58508","activity_notes":"Shower door has come off it's runner and some lights bulbs are out ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 14:52 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 15:39 (travis)<\/b>Adjustment of shower doors.<\/p>

03\/06\/2021 15:45 (alan)<\/b>Check lights in Flat and all found to be working<\/p>

03\/06\/2021 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49130","activity_ticket_id":"47658","ticket_reference":"HDT48739","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower door has come off it's runner and some lights bulbs are out ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"602","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"602","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58509","activity_notes":"Shower door has come off it's runner and some lights bulbs are out ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 14:52 (System)<\/b>Ticket Created<\/p>

03\/06\/2021 15:39 (travis)<\/b>Adjustment of shower doors.<\/p>

03\/06\/2021 15:45 (alan)<\/b>Check lights in Flat and all found to be working<\/p>

03\/06\/2021 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49131","activity_ticket_id":"47659","ticket_reference":"HDT48740","ticket_client":"1961","client_name":"August Equity","ticket_title":"4 x lights have gone out in the office and the bulbs need replacing","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/21","activity_end":"2021-06-03 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58510","activity_notes":"4 x lights have gone out in the office and the bulbs need replacing","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 15:17 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 08:25 (alan)<\/b>Replace blown lamps in 4 fittings as needed <\/p>

10\/06\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49132","activity_ticket_id":"47660","ticket_reference":"HDT48741","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Rehang the curtain rail in flat 1 here at midday 04\/06\/21","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/21","activity_end":"2021-06-04 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58511","activity_notes":"Rehang the curtain rail in flat 1 here at midday 04\/06\/21Middle support section had pulled away from the wall.This area is very brittle so had to drill deeper into the wall to get good fixings.At present this could do with very minimal decoration works but looks ok. The curtains are extremely largeApprox 10 foot drop and 8 foot width I believe at some point the curtains and rail should be removed with a timber supporting the width of the curtains this could then be screwed into the wall at various strong points.This would certainly assist with the weight of the curtains.","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 15:55 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 10:29 (travis)<\/b>Refit 600mm bathroom tile,grout and polish to match existing.<\/p>

04\/06\/2021 12:52 (travis)<\/b>Carried out a temporary repair on the 4m curtain pole which came away from the wall.The original email had a suggestion of timber fitted to the wall and a new metal pole (one piece),fitted to new timber,this would be the only way to securely fit the curtains over such a large area.I have details if a quote is required.<\/p>

04\/06\/2021 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49133","activity_ticket_id":"47661","ticket_reference":"HDT48742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Arrange for the shop front sign 'Drury' (see attached) to be removed and subsequently made good.","ticket_address_1":"3 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 New Row ","cs_id":"810","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LH","ticket_client_site":"810","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/21","activity_end":"2021-06-04 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58512","activity_notes":"Arrange for the shop front sign 'Drury' (see attached) to be removed and subsequently made good.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 09:09 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 09:29 (jane)<\/b>Programmed in for Monday 7th June x 2No engineers <\/p>

07\/06\/2021 11:39 (iain)<\/b>Signage.<\/p>

07\/06\/2021 12:06 (travis)<\/b>Shop front signage removal, reinstatement.<\/p>

07\/06\/2021 13:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49134","activity_ticket_id":"47661","ticket_reference":"HDT48742","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Arrange for the shop front sign 'Drury' (see attached) to be removed and subsequently made good.","ticket_address_1":"3 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 New Row ","cs_id":"810","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LH","ticket_client_site":"810","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/06\/21","activity_end":"2021-06-04 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58513","activity_notes":"Arrange for the shop front sign 'Drury' (see attached) to be removed and subsequently made good For Monday please with Travis ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 09:09 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 09:29 (jane)<\/b>Programmed in for Monday 7th June x 2No engineers <\/p>

07\/06\/2021 11:39 (iain)<\/b>Signage.<\/p>

07\/06\/2021 12:06 (travis)<\/b>Shop front signage removal, reinstatement.<\/p>

07\/06\/2021 13:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49135","activity_ticket_id":"47634","ticket_reference":"HDT48715","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"One of the lights in the bathroom has been flickering over the past two days. Could someone from Reddan come by to take a look in the next few days? I'll be at home, so happy to provide access.","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/21","activity_end":"2021-06-04 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58514","activity_notes":"One of the lights in the bathroom has been flickering over the past two days. Could someone from Reddan come by to take a look in the next few days? I'll be at home, so happy to provide access.","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2021 13:21 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 15:00 (alan)<\/b>Strip down bathroom mirror and replace blown lamp behind test and leave in working order<\/p>

04\/06\/2021 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49136","activity_ticket_id":"47641","ticket_reference":"HDT48722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding doors have come off runners","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/21","activity_end":"2021-06-04 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58515","activity_notes":"sliding doors have come off runners","activity_timesheet":null,"ticket_notes_combined":"

02\/06\/2021 10:19 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 09:58 (jane)<\/b>Removed parts for wardrobe company and stored doors in another apartment as instructed <\/p>

07\/06\/2021 11:40 (iain)<\/b>Wardrobe doors.<\/p>

10\/06\/2021 11:32 (sandra)<\/b>Travis has brackets to drop off to the office and these have to be sent to Tony at interiordesgin <\/p>

29\/06\/2021 15:07 (sandra)<\/b>brackets sent to company on 25th June. awaiting a reply <\/p>

12\/08\/2021 09:32 (sandra)<\/b>emailed for update on parts <\/p>

07\/09\/2021 13:51 (sandra)<\/b>no reply to two emails and have now called and left voicemail on answer phone<\/p>

21\/09\/2021 13:28 (sandra)<\/b>spoke to Tony. all repaired and ready to fit. Call again at end of September to book the works in<\/p>

01\/12\/2021 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49137","activity_ticket_id":"47641","ticket_reference":"HDT48722","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sliding doors have come off runners","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/06\/21","activity_end":"2021-06-04 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58516","activity_notes":"sliding doors have come off runners","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2021 10:19 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 09:58 (jane)<\/b>Removed parts for wardrobe company and stored doors in another apartment as instructed <\/p>

07\/06\/2021 11:40 (iain)<\/b>Wardrobe doors.<\/p>

10\/06\/2021 11:32 (sandra)<\/b>Travis has brackets to drop off to the office and these have to be sent to Tony at interiordesgin <\/p>

29\/06\/2021 15:07 (sandra)<\/b>brackets sent to company on 25th June. awaiting a reply <\/p>

12\/08\/2021 09:32 (sandra)<\/b>emailed for update on parts <\/p>

07\/09\/2021 13:51 (sandra)<\/b>no reply to two emails and have now called and left voicemail on answer phone<\/p>

21\/09\/2021 13:28 (sandra)<\/b>spoke to Tony. all repaired and ready to fit. Call again at end of September to book the works in<\/p>

01\/12\/2021 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49138","activity_ticket_id":"47663","ticket_reference":"HDT48744","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - vacant flat until 06\/06","ticket_address_1":"Flat 4, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"918","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"918","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/21","activity_end":"2021-06-04 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58517","activity_notes":"To carry out PAT testing and alarm testing - vacant flat until 06\/06","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:03 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 13:52 (alan)<\/b>Pat and smoke alarm test<\/p>

04\/06\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49139","activity_ticket_id":"47662","ticket_reference":"HDT48743","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water damage from the outside wall has crept in again onto the newly refurbished wall","ticket_address_1":"Flat 3, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"917","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"917","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/06\/21","activity_end":"2021-06-04 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58518","activity_notes":"Water damage from the outside wall has crept in again onto the newly refurbished wall","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 09:33 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 11:42 (iain)<\/b>Leak.<\/p>

08\/06\/2021 08:18 (iain)<\/b>Refixed leadwork ans sealed.<\/p>

08\/06\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49140","activity_ticket_id":"47646","ticket_reference":"HDT48727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the extractor fans ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/21","activity_end":"2021-06-04 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58519","activity_notes":"To touch ceilings in both bathrooms where extractor fans have been replaced, for today, access via keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 09:21 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 10:32 (jane)<\/b>Extractor fans have been replaced to both bathrooms, returning today to touch up areas of decoration where disturbed <\/p>

04\/06\/2021 11:38 (travis)<\/b>Make good and paint around X2 extractors.<\/p>

04\/06\/2021 15:05 (alan)<\/b>Replace extractor fans in both bathrooms <\/p>

04\/06\/2021 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49141","activity_ticket_id":"47690","ticket_reference":"HDT48771","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace all smoke alarms (out of date)","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/21","activity_end":"2021-06-04 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58520","activity_notes":"To replace all smoke alarms (out of date)","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 12:28 (System)<\/b>Ticket Created<\/p>

04\/06\/2021 13:53 (alan)<\/b>Replace two smoke alarms and one heat alarm in Flat<\/p>

04\/06\/2021 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49142","activity_ticket_id":"47689","ticket_reference":"HDT48770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing (Gas and PAT) - Have requested Thursday 10th June ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/21","activity_end":"2021-06-10 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58521","activity_notes":"To carry out compliance testing (Gas and PAT) - Have requested Thursday 10th June ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 12:25 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 08:25 (michaelk)<\/b>Completed cert\/service and plumbing. <\/p>

11\/06\/2021 11:53 (roy)<\/b>Pat and smoke test <\/p>

11\/06\/2021 12:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49143","activity_ticket_id":"47689","ticket_reference":"HDT48770","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing (Gas and PAT) - Have requested Thursday 10th June ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/21","activity_end":"2021-06-10 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58522","activity_notes":"To carry out compliance testing (Gas and PAT) - Have requested Thursday 10th June ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 12:25 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 08:25 (michaelk)<\/b>Completed cert\/service and plumbing. <\/p>

11\/06\/2021 11:53 (roy)<\/b>Pat and smoke test <\/p>

11\/06\/2021 12:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49144","activity_ticket_id":"47691","ticket_reference":"HDT48772","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To clear the gulley\/guttering and hopper - AWAITING ACCESS ","ticket_address_1":"Ground Floor Flat, 25 Great James Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Ground Floor","cs_id":"934","cs_address_2":"25 Great James Street","cs_town":"London","cs_postcode":"WC1N 3ES","ticket_client_site":"934","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/06\/21","activity_end":"2021-06-04 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58523","activity_notes":"To clear the gulley\/guttering and hopper -Wednesday 10 am - 11.15 am ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2021 15:36 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49145","activity_ticket_id":"47692","ticket_reference":"HDT48773","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":": Please attend site to investigate as the footfall counter has been powered down","ticket_address_1":"48 Gerrard Street (location E)","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Gerrard Street","cs_id":"349","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QL","ticket_client_site":"349","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/21","activity_end":"2021-06-07 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58524","activity_notes":": Please attend site to investigate as the footfall counter has been powered down","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 09:06 (System)<\/b>Ticket Created<\/p>

08\/06\/2021 07:24 (alan)<\/b>Reset power to O2 sensor <\/p>

08\/06\/2021 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49146","activity_ticket_id":"47693","ticket_reference":"HDT48774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate water coming up through the floor in the communal area of Flat 5","ticket_address_1":"Flat 5","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"936","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"936","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/21","activity_end":"2021-06-07 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58525","activity_notes":"can you remove bath panel in Flat 4 after 11 am when tenant is at home and Mike can take a look at a leak ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 09:16 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 12:08 (travis)<\/b>Bath panel removal,for plumber to investigate leak.<\/p>

08\/06\/2021 06:47 (michaelk)<\/b>Attended site to investigate water leak into flat 5. Traced problem to possible leak beneath the bath in flat 4. Returned to site following panel removal, and identified leak, completed repair by replacing waste hose. 3hrs labour plus part. 157.95 <\/p>

08\/06\/2021 14:48 (travis)<\/b>Replaced bath panel.<\/p>

09\/06\/2021 13:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49147","activity_ticket_id":"47693","ticket_reference":"HDT48774","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate water coming up through the floor in the communal area of Flat 5","ticket_address_1":"Flat 5","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"936","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"936","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/21","activity_end":"2021-06-07 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58526","activity_notes":"investigate water coming up through the floor in the communal area of Flat 5","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 09:16 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 12:08 (travis)<\/b>Bath panel removal,for plumber to investigate leak.<\/p>

08\/06\/2021 06:47 (michaelk)<\/b>Attended site to investigate water leak into flat 5. Traced problem to possible leak beneath the bath in flat 4. Returned to site following panel removal, and identified leak, completed repair by replacing waste hose. 3hrs labour plus part. 157.95 <\/p>

08\/06\/2021 14:48 (travis)<\/b>Replaced bath panel.<\/p>

09\/06\/2021 13:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49148","activity_ticket_id":"47694","ticket_reference":"HDT48775","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into the commercial unit ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Newman Street","cs_id":"279","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1QD","ticket_client_site":"279","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/21","activity_end":"2021-06-08 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58527","activity_notes":"leak into the commercial unit Please raise a work order for Reddan to attend at 10am tomorrow morningAngela, we will need access to flats 1 and 2 please","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 09:56 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:32 (roy)<\/b>External rain water pipe leak.Need scaffold tower<\/p>

09\/06\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49149","activity_ticket_id":"47695","ticket_reference":"HDT48776","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14270 - Following compliance testing, the front right ring requires a new jet ","ticket_address_1":"Flat 4","ticket_address_2":"Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"771","cs_address_2":"Horse & Dolphin","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"771","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/21","activity_end":"2021-06-07 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58528","activity_notes":"Following compliance testing, the front right ring requires a new jet","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 06:32 (michaelk)<\/b>Fitted replacement hob jet. 2hrs labour plus part 105.<\/p>

22\/06\/2021 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49150","activity_ticket_id":"47686","ticket_reference":"HDT48767","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing","ticket_address_1":"Flat A, 2nd Floor Flat, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"931","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"931","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/21","activity_end":"2021-06-09 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58529","activity_notes":"To carry out PAT testing and alarm testing","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:55 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 15:34 (roy)<\/b>Pat and smoke test<\/p>

11\/06\/2021 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49151","activity_ticket_id":"47687","ticket_reference":"HDT48768","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing","ticket_address_1":"Flat B, 3rd Floor Flat, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/21","activity_end":"2021-06-09 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58530","activity_notes":"To carry out PAT testing and alarm testing","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:59 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 15:36 (roy)<\/b>Pat and smoke test<\/p>

23\/06\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49152","activity_ticket_id":"47688","ticket_reference":"HDT48769","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing","ticket_address_1":"Flat 4, 34a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 34a Rupert Street","cs_id":"933","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"933","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/21","activity_end":"2021-06-09 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58531","activity_notes":"To carry out PAT testing and alarm testing","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 12:02 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 09:16 (roy)<\/b>Pat and smoke test<\/p>

23\/06\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49153","activity_ticket_id":"47696","ticket_reference":"HDT48777","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"kitchen extractor issue ","ticket_address_1":"Flat 11, 30 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"205","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"205","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/21","activity_end":"2021-06-07 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58532","activity_notes":"kitchen extractor issue ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 13:39 (System)<\/b>Ticket Created<\/p>

08\/06\/2021 10:44 (alan)<\/b>Look at faulty extractor hood Fault found to be appliance <\/p>

09\/06\/2021 13:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49154","activity_ticket_id":"47697","ticket_reference":"HDT48778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/21","activity_end":"2021-06-08 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58533","activity_notes":"list of works - confirmed - there are no lightbulbs in the bedroom;- there are lightbulbs in the lounge but they dont work- missing blinds for the right hand side window in the bedroom - measure for new Tuesday at 1pm","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 13:41 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:33 (roy)<\/b>Various works<\/p>

09\/06\/2021 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

11\/06\/2021 10:53 (jane)<\/b>New black-out roller blind on order <\/p>

25\/06\/2021 15:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2021 16:04 (jane)<\/b>Have requested if we can fit the new blind on Wednesday 30th June (blind in reception)<\/p>

02\/07\/2021 08:57 (jane)<\/b>New blind being fitted on Monday 5th July <\/p>

05\/07\/2021 09:42 (sandra)<\/b>tenant is self isolating. need to reschedule <\/p>

09\/09\/2021 09:40 (sandra)<\/b>FRIDAY AT 9 AM <\/p>

10\/09\/2021 17:56 (roy)<\/b>Replace blind<\/p>

13\/09\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49155","activity_ticket_id":"47698","ticket_reference":"HDT48779","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into flat ","ticket_address_1":"Flat 5","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"937","cs_address_2":"17a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"937","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/06\/21","activity_end":"2021-06-07 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58534","activity_notes":"leak into flat ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 13:54 (System)<\/b>Ticket Created<\/p>

08\/06\/2021 08:16 (iain)<\/b>Sealed areas of roof and around pipes.<\/p>

08\/06\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49156","activity_ticket_id":"47699","ticket_reference":"HDT48780","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"list of works ","ticket_address_1":"11 Nottingham Pl & 25 Luxborough St","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Nottingham Pl & 25 Luxborough St","cs_id":"938","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"938","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/21","activity_end":"2021-06-07 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58535","activity_notes":"list of works tripping hazard to carpet cupboard door not locking window cill needs to be made goodwindow lock needs refittingpictures to follow ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 13:57 (System)<\/b>Ticket Created<\/p>

07\/06\/2021 15:39 (travis)<\/b>List of works,various over the two properties.<\/p>

08\/06\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49157","activity_ticket_id":"47700","ticket_reference":"HDT48781","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 18th June ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/06\/21","activity_end":"2021-06-18 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58536","activity_notes":"Inter-tenancy checks - 18th June ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2021 14:04 (System)<\/b>Ticket Created<\/p>

08\/06\/2021 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49158","activity_ticket_id":"47701","ticket_reference":"HDT48782","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14268 - Basement - services penetrating the basement main stairwell should be enclosed in fire resisting compartmentation","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/21","activity_end":"2021-06-07 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58537","activity_notes":"Basement - services penetrating the basement main stairwell should be enclosed in fire resisting compartmentation","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 10:40 (travis)<\/b>H&S Works, basement stairwell.<\/p>

09\/06\/2021 13:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49159","activity_ticket_id":"47703","ticket_reference":"HDT48784","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into Flat 8","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/21","activity_end":"2021-06-08 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58538","activity_notes":"leak into Flat 8Please raise a work order for Reddan to attend and investigate a leak into flat 8 from Flat 9. This could be coming from the Washing Machine in flat 9Sandra, Flat 9 will be in for access, please confirm when you will attend and I will let flat 8 know you will be there.","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 09:29 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 06:53 (michaelk)<\/b>Attended to leak, traced problem to flat 9 and the hallway washing machine. Removed trap and upstand, cleaned and re- tightened checked seals. Ran machine through cycles and checked flat 8. 95.<\/p>

09\/06\/2021 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49160","activity_ticket_id":"47702","ticket_reference":"HDT48783","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"eye bolt test ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"549","cs_address_2":"16a Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"549","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/06\/21","activity_end":"2021-06-08 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58539","activity_notes":"eye bolt test Please raise a work order for Reddan to carry out an eye bolt test.","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2021 09:27 (System)<\/b>Ticket Created<\/p>

08\/06\/2021 09:33 (sandra)<\/b>emailed for an appointment <\/p>

29\/06\/2021 15:50 (sandra)<\/b>booked for Monday 5th. Roy as contact <\/p>

02\/07\/2021 09:49 (jane)<\/b>Rebooked the visit for 15\/07\/2021.<\/p>

13\/07\/2021 11:24 (jane)<\/b>Re-booked for 14th July <\/p>

15\/07\/2021 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49161","activity_ticket_id":"47704","ticket_reference":"HDT48785","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14269 - Requires a new syphon due to a leaking hose beneath the heat exchanger following compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"935","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"935","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/21","activity_end":"2021-06-08 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58540","activity_notes":"Requires a new syphon due to a leaking hose beneath the heat exchanger following compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2021 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49162","activity_ticket_id":"47705","ticket_reference":"HDT48786","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 year Fixed Wiring Test","ticket_address_1":"Flat 4.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"909","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/21","activity_end":"2021-06-08 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58541","activity_notes":"5 year Fixed Wiring Test","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 11:01 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 06:46 (alan)<\/b>Electrical inspection <\/p>

09\/06\/2021 13:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49163","activity_ticket_id":"47706","ticket_reference":"HDT48787","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all secondary glazing is safe in all flats ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/06\/21","activity_end":"2021-06-08 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58542","activity_notes":"check all secondary glazing is safe in all flats you have access to Flats 3 and 6 today, keys knock first and the rest of the flats tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 11:18 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 09:17 (iain)<\/b>Check secondary glazing. Flats 3 and 6.<\/p>

10\/06\/2021 11:46 (sandra)<\/b>all windows are safe except Flat 5 that has one window in left hand lounge <\/p>

14\/06\/2021 11:25 (iain)<\/b>Glazing.<\/p>

23\/06\/2021 16:25 (sandra)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 16:21 (jane)<\/b>Lounge window left hand side loose, left hand secondary glazing bottom sash re-tensioned.<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49164","activity_ticket_id":"47707","ticket_reference":"HDT48788","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/06\/21","activity_end":"2021-06-08 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58543","activity_notes":"list of works CAN YOU UPDATE ME ON WHAT YOU CANT DOACCESS THIS AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 13:12 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 08:49 (travis)<\/b>Attended with tools for list of works,No access given until following day.<\/p>

09\/06\/2021 13:05 (sandra)<\/b>new parts for toilet ordered <\/p>

09\/06\/2021 13:07 (sandra)<\/b>brian to tighten the secondary glazing tensioner <\/p>

09\/06\/2021 14:33 (travis)<\/b>List of works.<\/p>

10\/06\/2021 08:27 (michaelk)<\/b>Removed toilet syphon, stripped and cleaned cylinders due to replacement having to be ordered. Syphon still not performing correctly, ordered and will return to replace. Re-fitted thermostat back box. 95.<\/p>

22\/06\/2021 06:30 (michaelk)<\/b>Completed installation of new toilet syphon. 2hrs labour plus parts 24.75.<\/p>

22\/06\/2021 10:39 (sandra)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 16:20 (jane)<\/b>Re-tensioned window balances, kitchen area window number two, secondary glazing to and bottom sashes <\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49165","activity_ticket_id":"47708","ticket_reference":"HDT48789","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not able to be turned off ","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge St","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"240","cs_address_2":"62a Goodge St","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"240","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/21","activity_end":"2021-06-08 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58544","activity_notes":"heating not able to be turned off ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 14:48 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:35 (roy)<\/b>Heating ok.Boiler pressure low. Repressured <\/p>

09\/06\/2021 13:27 (sandra)<\/b>(Ticket Closed)<\/p>

09\/06\/2021 13:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 08:28 (michaelk)<\/b>Attended site and recommissioned controls back onto controls network. Left fully operational. 95<\/p>

10\/06\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49166","activity_ticket_id":"47709","ticket_reference":"HDT48790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light not working in the common parts","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/21","activity_end":"2021-06-08 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58545","activity_notes":"light not working in the common parts","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2021 14:49 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 13:39 (alan)<\/b>Test thought lighting circuit repair loose connection and leave working <\/p>

10\/06\/2021 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49167","activity_ticket_id":"47506","ticket_reference":"HDT48587","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works for Monday morning at 9am - access via keys ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"796","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"796","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/06\/21","activity_end":"2021-06-08 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58546","activity_notes":"new blind in office - booked with keys for Thursday ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2021 10:45 (System)<\/b>Ticket Created<\/p>

17\/05\/2021 09:23 (roy)<\/b>Measured broken blind<\/p>

18\/05\/2021 15:58 (jane)<\/b>Supplied and fitted new shower head <\/p>

21\/05\/2021 16:25 (jane)<\/b>Blind on order <\/p>

08\/06\/2021 14:55 (sandra)<\/b>access requested for Thursday 10th<\/p>

08\/06\/2021 15:44 (sandra)<\/b>booked for Thursday with keys <\/p>

10\/06\/2021 13:54 (travis)<\/b>Fit a new blind, disposal of old , returned keys.<\/p>

10\/06\/2021 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49168","activity_ticket_id":"47709","ticket_reference":"HDT48790","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light not working in the common parts","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/21","activity_end":"2021-06-08 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58547","activity_notes":"light not working in the common parts","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 14:49 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 13:39 (alan)<\/b>Test thought lighting circuit repair loose connection and leave working <\/p>

10\/06\/2021 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49169","activity_ticket_id":"47708","ticket_reference":"HDT48789","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not able to be turned off ","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge St","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"240","cs_address_2":"62a Goodge St","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/21","activity_end":"2021-06-08 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58548","activity_notes":"heating not able to be turned off ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2021 14:48 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:35 (roy)<\/b>Heating ok.Boiler pressure low. Repressured <\/p>

09\/06\/2021 13:27 (sandra)<\/b>(Ticket Closed)<\/p>

09\/06\/2021 13:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 08:28 (michaelk)<\/b>Attended site and recommissioned controls back onto controls network. Left fully operational. 95<\/p>

10\/06\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49170","activity_ticket_id":"47710","ticket_reference":"HDT48791","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to take a look at the redundant light as per below.","ticket_address_1":"14-16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14-16a Rupert Street ","cs_id":"354","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"354","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/21","activity_end":"2021-06-08 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58549","activity_notes":"to take a look at the redundant light as per below.See image of redundant light below, but not sure if the pyro from the replacement light is live. Do you want to get this checked?","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 15:56 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 08:23 (alan)<\/b>Investigate where old light on basement fire escape staircase Is supplied from Trace cable into Waxys, disconnect cable and remove old light fitting<\/p>

10\/06\/2021 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49171","activity_ticket_id":"47711","ticket_reference":"HDT48792","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"3 locks needs to be changed","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"431","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LD","ticket_client_site":"431","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/21","activity_end":"2021-06-09 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58550","activity_notes":"3 locks needs to be changed can you take a look and see what locks they are2 are the same and one different. Speak to James on arrival.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 09:10 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 12:27 (travis)<\/b>Repaired locks and fitted new barrels,X2 on shorts gardens complete,X1 remaining on earlham st,barrel on order.<\/p>

14\/06\/2021 08:25 (travis)<\/b>Returned and repaired last gate lock and replaced barrel,All new keys given to James.<\/p>

14\/06\/2021 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49172","activity_ticket_id":"47391","ticket_reference":"HDT48472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14171 - Replacement blinds : VP25298-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/21","activity_end":"2021-06-09 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58551","activity_notes":"blinds Thursday 12 - 2pm with iain ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 13:53 (jane)<\/b>Engineer fitting curtain poles on Tuesday morning as instructed by client, still waiting delivery of blinds <\/p>

11\/05\/2021 16:01 (iain)<\/b>Curtain poles and blinds.<\/p>

14\/05\/2021 16:49 (roy)<\/b>Assist Iain with patio blinds.Unable to do bedroom as incorrect size<\/p>

16\/05\/2021 12:42 (iain)<\/b>Blinds.<\/p>

17\/05\/2021 09:22 (roy)<\/b>Fit curtain rail in bedroom. Assist Iain<\/p>

18\/05\/2021 11:52 (jane)<\/b>Roller blinds on order - 7-10 day lead-time <\/p>

08\/06\/2021 14:56 (sandra)<\/b>access requested for Thursday 10th<\/p>

09\/06\/2021 09:17 (sandra)<\/b>tenant home thursday 12 - 2pm on Thursday <\/p>

10\/06\/2021 15:08 (alan)<\/b>Fit blinds <\/p>

10\/06\/2021 15:34 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 15:41 (roy)<\/b>Assist Alan fit 2 x binds<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49173","activity_ticket_id":"47713","ticket_reference":"HDT48794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads - 1 July 2021","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/07\/21","activity_end":"2021-07-01 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58552","activity_notes":"Inter-tenancy checks and meter reads - 1 July 2021.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 09:25 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 12:02 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

05\/07\/2021 11:23 (iain)<\/b>Sash stops on or with Ironmongorydirect.<\/p>

05\/07\/2021 11:24 (iain)<\/b>ITC's.<\/p>

06\/07\/2021 12:40 (alan)<\/b>Repair lights in aim room <\/p>

08\/07\/2021 11:33 (sandra)<\/b>new tenant moves in on 14th July <\/p>

13\/07\/2021 09:22 (iain)<\/b>ITC's.<\/p>

14\/07\/2021 09:34 (iain)<\/b>ITC's.<\/p>

14\/07\/2021 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49174","activity_ticket_id":"47714","ticket_reference":"HDT48795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 21 July 2021.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/07\/21","activity_end":"2021-07-21 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58553","activity_notes":"inter-tenancy checks and meter reads 21\/07\/21","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 09:30 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 16:15 (jane)<\/b>List sent to client, works being actioned.<\/p>

23\/07\/2021 10:54 (alan)<\/b>List of works <\/p>

23\/07\/2021 14:51 (iain)<\/b>ITC's.<\/p>

29\/07\/2021 08:17 (iain)<\/b>ITC's.<\/p>

29\/07\/2021 12:38 (iain)<\/b>ITC's.<\/p>

29\/07\/2021 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49175","activity_ticket_id":"47715","ticket_reference":"HDT48796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 23\/08\/2021","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"346","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"346","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/21","activity_end":"2021-08-23 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58554","activity_notes":"inter-tenancy checks and meter reads 23\/08","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 09:32 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 10:48 (travis)<\/b>Itc list.Bathroom,Ceiling light flickering,Loose door stop,Loose t\/roll holderLiving room\/kitchen,Cupboard door adjustment,Blind cord broken.<\/p>

23\/08\/2021 15:58 (travis)<\/b>Carried out itc maintenance repairs.<\/p>

25\/08\/2021 11:31 (roy)<\/b>Faulty LED light.Fitting ordered<\/p>

26\/08\/2021 16:08 (roy)<\/b>Refitted lamp<\/p>

27\/08\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49176","activity_ticket_id":"47707","ticket_reference":"HDT48788","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/21","activity_end":"2021-06-09 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58555","activity_notes":"list of works issue with the toilet - travis is on site now ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 13:12 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 08:49 (travis)<\/b>Attended with tools for list of works,No access given until following day.<\/p>

09\/06\/2021 13:05 (sandra)<\/b>new parts for toilet ordered <\/p>

09\/06\/2021 13:07 (sandra)<\/b>brian to tighten the secondary glazing tensioner <\/p>

09\/06\/2021 14:33 (travis)<\/b>List of works.<\/p>

10\/06\/2021 08:27 (michaelk)<\/b>Removed toilet syphon, stripped and cleaned cylinders due to replacement having to be ordered. Syphon still not performing correctly, ordered and will return to replace. Re-fitted thermostat back box. 95.<\/p>

22\/06\/2021 06:30 (michaelk)<\/b>Completed installation of new toilet syphon. 2hrs labour plus parts 24.75.<\/p>

22\/06\/2021 10:39 (sandra)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 16:20 (jane)<\/b>Re-tensioned window balances, kitchen area window number two, secondary glazing to and bottom sashes <\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49177","activity_ticket_id":"47707","ticket_reference":"HDT48788","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/06\/21","activity_end":"2021-06-09 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58556","activity_notes":"list of works Bedroom to the rightThe toilet has a very weak flush, which needs to be fixed.The closet doors in the bedroom must be repaired (the slide is off track).The window in the bedroom will not open or close.The top of the wardrobe moulding has come loose and fallen off.Bedroom on the leftThe sink or drain won't openOn the far left, the windows do not stay open, and the lock does not close4. KitchenUnderneath the kitchen, the baseboard does not support itselfThe broken window on the left is being held up by a knife. Nicholas was concerned that the inside windows had not been cleaned because they were filthy.Nicholas has removed a broken glass from the dishwasher when he moved in5. Living roomThis is the window on the far right, and there is a grey fastening attached beneath it that needs to be addressed as to its purpose. The door leading to the stairs on the ground floor has a fitting at the bottom that has been torn off. Nicholas would like to remove the window blocks because it appears to be a child lock situation?additional works all door stops to be repaired\/replacedall toilet roll holders to be refitted. thermostat to be retightened ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2021 13:12 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 08:49 (travis)<\/b>Attended with tools for list of works,No access given until following day.<\/p>

09\/06\/2021 13:05 (sandra)<\/b>new parts for toilet ordered <\/p>

09\/06\/2021 13:07 (sandra)<\/b>brian to tighten the secondary glazing tensioner <\/p>

09\/06\/2021 14:33 (travis)<\/b>List of works.<\/p>

10\/06\/2021 08:27 (michaelk)<\/b>Removed toilet syphon, stripped and cleaned cylinders due to replacement having to be ordered. Syphon still not performing correctly, ordered and will return to replace. Re-fitted thermostat back box. 95.<\/p>

22\/06\/2021 06:30 (michaelk)<\/b>Completed installation of new toilet syphon. 2hrs labour plus parts 24.75.<\/p>

22\/06\/2021 10:39 (sandra)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 16:20 (jane)<\/b>Re-tensioned window balances, kitchen area window number two, secondary glazing to and bottom sashes <\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49178","activity_ticket_id":"47716","ticket_reference":"HDT48797","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"fire door not working ","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 St Martins Lane ","cs_id":"940","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"940","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/21","activity_end":"2021-06-09 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58557","activity_notes":"fire door not working ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 13:09 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 15:10 (travis)<\/b>Fire exit push handle,Steel door,drilled out existing screw holes,Cut new threads\/tap &die,Refitted using machine threaded bolts.Tested and lubricated all moving parts.<\/p>

10\/06\/2021 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49179","activity_ticket_id":"47708","ticket_reference":"HDT48789","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"heating not able to be turned off ","ticket_address_1":"Flat 2","ticket_address_2":"62a Goodge St","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"240","cs_address_2":"62a Goodge St","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/21","activity_end":"2021-06-09 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58558","activity_notes":"heating not able to be turned off ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2021 14:48 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:35 (roy)<\/b>Heating ok.Boiler pressure low. Repressured <\/p>

09\/06\/2021 13:27 (sandra)<\/b>(Ticket Closed)<\/p>

09\/06\/2021 13:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 08:28 (michaelk)<\/b>Attended site and recommissioned controls back onto controls network. Left fully operational. 95<\/p>

10\/06\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49180","activity_ticket_id":"47717","ticket_reference":"HDT48798","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/14264 - To repair various lights to above building ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/21","activity_end":"2021-06-10 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58559","activity_notes":"To repair various lights to above building Following an inspection of lighting to the complete building. we would recommend the following is carried out: Basement Print room emergency light fitting faulty, replace with new. Rear fire escape staircase Ballasts are faulty to 3No emergency light fittings and needs replacement, due to parts not available for those fittings, would have to convert to LED Front staircase Ballast needs replacing in emergency light fitting on half landing to 1st floor First floor Ballasts needs replacing to 2No fittings at courtyard end of office Second floor Ballast needs replacing in light fitting front half of Office, Langley Street end Ballast needs replacing in emergency light fitting courtyard end of office Third floor Ballasts need replacing to 2No light fittings courtyard end of office","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 09:01 (alan)<\/b>Quoted works <\/p>

05\/07\/2021 07:04 (alan)<\/b>Quoted works <\/p>

05\/07\/2021 14:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49181","activity_ticket_id":"47718","ticket_reference":"HDT48799","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace carbon alarm ","ticket_address_1":"Flat 1, Egmont House ","ticket_address_2":"114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, Egmont House ","cs_id":"253","cs_address_2":"114\/118 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"253","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/21","activity_end":"2021-06-10 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58560","activity_notes":"To replace carbon alarm ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 10:14 (System)<\/b>Ticket Created<\/p>

11\/06\/2021 11:48 (roy)<\/b>Replace carbon alarm<\/p>

11\/06\/2021 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49182","activity_ticket_id":"47511","ticket_reference":"HDT48592","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14119 - Flooring refurbishment works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/21","activity_end":"2021-06-10 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58561","activity_notes":"Flooring refurbishment works ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:32 (roy)<\/b>Move large desks<\/p>

11\/06\/2021 10:28 (alan)<\/b>Move furniture as needed<\/p>

21\/06\/2021 06:58 (alan)<\/b>Move furniture for flooring works <\/p>

22\/06\/2021 13:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49183","activity_ticket_id":"47511","ticket_reference":"HDT48592","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14119 - Flooring refurbishment works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/21","activity_end":"2021-06-10 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58562","activity_notes":"Flooring refurbishment works ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:32 (roy)<\/b>Move large desks<\/p>

11\/06\/2021 10:28 (alan)<\/b>Move furniture as needed<\/p>

21\/06\/2021 06:58 (alan)<\/b>Move furniture for flooring works <\/p>

22\/06\/2021 13:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49184","activity_ticket_id":"47664","ticket_reference":"HDT48745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing and alarm testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/21","activity_end":"2021-10-25 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58563","activity_notes":"For Mon, 25th of Oct between 10 and 2 pm, tenant be home -PAT testing-Repair lights on the balcony-Repair leaning forward dishwasherdoor has come off fridge\/freezercan you look at all of these please and report back if an appliance engineer is needed ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:09 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 09:41 (sandra)<\/b>self isolating. needs to reschedule <\/p>

14\/07\/2021 08:42 (roy)<\/b>Need to reschedule as no access on day<\/p>

07\/09\/2021 09:20 (sandra)<\/b>emailed for access <\/p>

13\/10\/2021 09:16 (sandra)<\/b>emailed Daniel for access <\/p>

15\/10\/2021 16:40 (jane)<\/b>Requested Wednesday, 20\/10, between 12pm and 5pm, waiting to hear back from tenant <\/p>

15\/10\/2021 16:53 (jane)<\/b>Tenant would like a date from 25th October <\/p>

18\/10\/2021 13:09 (jane)<\/b>For Monday 25th October between 10 and 2pm, tenant will give access to both trades<\/p>

25\/10\/2021 10:11 (sandra)<\/b>cancelled again. tenants email attached <\/p>

26\/10\/2021 11:19 (jane)<\/b>To follow up next week <\/p>

10\/11\/2021 09:23 (sandra)<\/b>8am Thursday 11th <\/p>

11\/11\/2021 12:17 (roy)<\/b>Pat test<\/p>

11\/11\/2021 15:58 (roy)<\/b>Additional works.Lights Dishwasher <\/p>

12\/11\/2021 15:33 (roy)<\/b>Cut timber to fit underneath and support the dishwasher and refitted the plinthTenant asked me to look at the heating as ig wasn't working. Repressured but motorised valve made a horrendous noise.Spoke to Michael and he said it needs replacing.External lights Driver unit and LED lights need replacing.Tenant wants to keep it as it was (blue not white) Need to provide a quote<\/p>

12\/11\/2021 15:55 (jane)<\/b>Appliance engineer attending on Wednesday 17\/11. between 12 and 6pm <\/p>

19\/11\/2021 15:14 (jane)<\/b>Ice box door on order <\/p>

25\/11\/2021 13:01 (jane)<\/b>Requested access for Tuesday , 30\/11, between 12pm and 6pm, awaiting a reply from the tenant <\/p>

26\/11\/2021 10:49 (sandra)<\/b>requested again <\/p>

29\/11\/2021 16:42 (sandra)<\/b>rebooked for Thursday 2 December 12 - 6pm<\/p>

02\/12\/2021 10:13 (jane)<\/b>The tenant emailed this morning to cancel the appointment, he has an important meeting at home and can not be disturbed.<\/p>

07\/12\/2021 09:56 (sandra)<\/b>access asked for Repairaid for Wednesday 10 - 2pm <\/p>

08\/12\/2021 13:30 (jane)<\/b>Next availability is Monday, 13th of Dec in the afternoon 12-6pm Requested access, awaiting a reply <\/p>

06\/01\/2022 12:56 (jane)<\/b>Tenant giving access on Tuesday between 10-2pm to resolve all the issues.<\/p>

18\/01\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49185","activity_ticket_id":"47706","ticket_reference":"HDT48787","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all secondary glazing is safe in all flats ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"10\/06\/21","activity_end":"2021-06-10 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58564","activity_notes":"check all secondary glazing is safe in all flats ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2021 11:18 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 09:17 (iain)<\/b>Check secondary glazing. Flats 3 and 6.<\/p>

10\/06\/2021 11:46 (sandra)<\/b>all windows are safe except Flat 5 that has one window in left hand lounge <\/p>

14\/06\/2021 11:25 (iain)<\/b>Glazing.<\/p>

23\/06\/2021 16:25 (sandra)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 16:21 (jane)<\/b>Lounge window left hand side loose, left hand secondary glazing bottom sash re-tensioned.<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49186","activity_ticket_id":"47391","ticket_reference":"HDT48472","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14171 - Replacement blinds : VP25298-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/21","activity_end":"2021-06-10 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58565","activity_notes":"Blind replacement - for 12 to 2pm ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2021 13:53 (jane)<\/b>Engineer fitting curtain poles on Tuesday morning as instructed by client, still waiting delivery of blinds <\/p>

11\/05\/2021 16:01 (iain)<\/b>Curtain poles and blinds.<\/p>

14\/05\/2021 16:49 (roy)<\/b>Assist Iain with patio blinds.Unable to do bedroom as incorrect size<\/p>

16\/05\/2021 12:42 (iain)<\/b>Blinds.<\/p>

17\/05\/2021 09:22 (roy)<\/b>Fit curtain rail in bedroom. Assist Iain<\/p>

18\/05\/2021 11:52 (jane)<\/b>Roller blinds on order - 7-10 day lead-time <\/p>

08\/06\/2021 14:56 (sandra)<\/b>access requested for Thursday 10th<\/p>

09\/06\/2021 09:17 (sandra)<\/b>tenant home thursday 12 - 2pm on Thursday <\/p>

10\/06\/2021 15:08 (alan)<\/b>Fit blinds <\/p>

10\/06\/2021 15:34 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 15:41 (roy)<\/b>Assist Alan fit 2 x binds<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49187","activity_ticket_id":"47665","ticket_reference":"HDT48746","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR MONDAY 5TH JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"17","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"17","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/21","activity_end":"2021-07-05 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58566","activity_notes":"To carry out PAT testing and alarm testing - 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:11 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 13:13 (roy)<\/b>No access.Bottom lock on and can see key inside lock but tenant not answering following ringing and knocking on door <\/p>

05\/07\/2021 14:37 (roy)<\/b>Pat and smoke test<\/p>

05\/07\/2021 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49188","activity_ticket_id":"47349","ticket_reference":"HDT48430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 16 June 2021 - This needs to be completed by COP on 17\/06\/2021 - Big flat (two day turn around) and repair the secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/06\/21","activity_end":"2021-06-16 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58567","activity_notes":"Please raise a work order for Reddan to carry out the ITC's and repair the secondary glazing on 16\/06\/21This one needs to be turned around before COP 17\/06\/21 please. Big Flat for a 2 day turn around, Please let us know as soon as, if there are any issuesThings that need to be looked at also are the electrics on the extract, we will need an electrician for this anyway so we can attend to check the electrics now. ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:28 (alan)<\/b>Look at faulty extractor hood Order parts <\/p>

21\/05\/2021 06:51 (alan)<\/b>Replace faulty transformer to lights<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 11:53 (sandra)<\/b>inter-tenancy checks to be carried out on 16 june <\/p>

16\/06\/2021 15:52 (iain)<\/b>ITC's.<\/p>

17\/06\/2021 06:52 (alan)<\/b>Replace 5 faulty LED down lighters in flat and replace blown lamp in main room<\/p>

17\/06\/2021 13:10 (travis)<\/b>Sash window works.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2021 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:18 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49189","activity_ticket_id":"47666","ticket_reference":"HDT48747","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 14TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 17 Catherine Street ","cs_id":"919","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"919","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/21","activity_end":"2021-06-14 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58568","activity_notes":"To carry out PAT testing and alarm testing - FOR 14TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:13 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 12:15 (roy)<\/b>Pat and smoke test<\/p>

14\/06\/2021 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49190","activity_ticket_id":"47667","ticket_reference":"HDT48748","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 14TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/21","activity_end":"2021-06-14 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58569","activity_notes":"To carry out PAT testing and alarm testing ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:17 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 12:17 (roy)<\/b>Pat and smoke test <\/p>

14\/06\/2021 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49191","activity_ticket_id":"47668","ticket_reference":"HDT48749","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 14TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"357","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"357","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/21","activity_end":"2021-06-14 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58570","activity_notes":"To carry out PAT testing and alarm testing - FOR 14TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:21 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 13:15 (roy)<\/b>Pat and smoke test<\/p>

14\/06\/2021 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49192","activity_ticket_id":"47669","ticket_reference":"HDT48750","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 15TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"921","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"921","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/21","activity_end":"2021-06-15 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58571","activity_notes":"To carry out PAT testing and alarm testing - FOR 15TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:24 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 13:11 (roy)<\/b>Pat and smoke test<\/p>

16\/06\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49193","activity_ticket_id":"47719","ticket_reference":"HDT48800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - to be completed by 16th June (new tenant moves in on 17th)","ticket_address_1":"Flat 5, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"99","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"99","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/21","activity_end":"2021-06-10 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58572","activity_notes":"List of works - to be completed by 16th June (new tenant moves in on 17th)The blinds and windows to be cleaned as they are dirty? And silicone etc still needs to be doneCleaning to include between the secondary glazing units and external windows.Cleaning of the 3 x Vertical blinds at all windows as very dirty.Windows: Bedroom window and right hand side living room window do not open probably from painting can they be made operationalShower door handle to be secured (as loose) or replaced as tarnished from cleaning productsBathroom sealant\/grouting from floor to tiled wall needs redoing around the radiator and WC area as worn\/come away and water could seep below.Door front for the washing machine missing - replace","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 12:50 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 15:23 (travis)<\/b>List of works<\/p>

15\/06\/2021 15:15 (travis)<\/b>List of works.<\/p>

16\/06\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>

17\/06\/2021 12:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/06\/2021 15:42 (travis)<\/b>Fitted kitchen cupboard door,using new larger screws.<\/p>

17\/06\/2021 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49194","activity_ticket_id":"47110","ticket_reference":"HDT48191","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","ticket_address_1":"Various Sites","ticket_address_2":"Shaftesbury Portfolio","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/21","activity_end":"2021-06-10 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58573","activity_notes":"To clean the gutter from Flat 3, 13 Goodwns court also tomorrow, tenant will give access and take a look at the downpipe ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2021 11:34 (System)<\/b>Ticket Created<\/p>

22\/03\/2021 15:43 (iain)<\/b>Roofs.<\/p>

23\/03\/2021 13:49 (iain)<\/b>Roofs.<\/p>

25\/03\/2021 09:54 (sandra)<\/b>We would shortly like to add 14 LS to the roof gutter maintenance schedule.<\/p>

26\/03\/2021 08:22 (iain)<\/b>Roofs.<\/p>

26\/03\/2021 08:23 (iain)<\/b>Fitzrovia roofs completed.<\/p>

26\/03\/2021 15:40 (sandra)<\/b>We urgently need to access the flat today as there is a leak from a gutter which is only accessible from the window. Access through 4.1 today with keys to clear the gutter roof as there is a leak into 3.1 this is for 16a Rupert Street <\/p>

13\/04\/2021 15:02 (iain)<\/b>Cherrypicker. 16a Rupert st.<\/p>

13\/04\/2021 15:02 (iain)<\/b>Cherrypicker. 16a Rupert st.<\/p>

27\/05\/2021 14:22 (iain)<\/b>Roofs.<\/p>

28\/05\/2021 15:32 (iain)<\/b>Roofs.<\/p>

07\/06\/2021 11:41 (iain)<\/b>Roofs.<\/p>

07\/06\/2021 11:42 (iain)<\/b>Roofs.<\/p>

09\/06\/2021 09:16 (iain)<\/b>Roofs.<\/p>

14\/06\/2021 11:25 (iain)<\/b>Roofs.<\/p>

22\/06\/2021 06:27 (michaelk)<\/b>Completed gutter and roof cleaning to 13 goodwins Court 2hrs 95<\/p>

24\/06\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49195","activity_ticket_id":"47670","ticket_reference":"HDT48751","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR MONDAY 5TH JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7, 77 St Martins Lane ","cs_id":"922","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"922","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/21","activity_end":"2021-06-10 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58574","activity_notes":"To carry out PAT testing and alarm testing - FOR MONDAY 5TH JULY ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:41 (System)<\/b>Ticket Created<\/p>

11\/06\/2021 13:14 (roy)<\/b>This is occupied <\/p>

07\/07\/2021 09:04 (roy)<\/b>Pat and smoke test<\/p>

08\/07\/2021 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49196","activity_ticket_id":"47671","ticket_reference":"HDT48752","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 15TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/21","activity_end":"2021-06-15 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58575","activity_notes":"To carry out PAT testing and alarm testing - FOR 15TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:43 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 12:04 (roy)<\/b>Pat and smoke test<\/p>

16\/06\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49197","activity_ticket_id":"47672","ticket_reference":"HDT48753","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 15TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"923","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"923","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/21","activity_end":"2021-06-15 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58576","activity_notes":"To carry out PAT testing and alarm testing - FOR 15TH JUNE","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 10:48 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 15:19 (roy)<\/b>Pat and smoke test<\/p>

16\/06\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49198","activity_ticket_id":"47673","ticket_reference":"HDT48754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 15TH JUNE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/21","activity_end":"2021-06-15 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58577","activity_notes":"To carry out PAT testing and alarm testing - FOR 15TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:00 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 10:49 (sandra)<\/b>All alarms are out of date 2016. 1 x has been removed completely1 x Heat 5 x smokes Battery carbon alarms are okKidde alarms but replace with Ei TWO PEOPLE REQUIRED AS TOP FLOOR EXTREMELY HIGH CEILING<\/p>

15\/06\/2021 12:05 (roy)<\/b>Pat and smoke test.NTR as 7 x smoke alarms are out of date<\/p>

16\/06\/2021 13:30 (alan)<\/b>Help RoyReplace 6 smoke alarms and one heat alarmHigh level <\/p>

16\/06\/2021 15:01 (roy)<\/b>Remove and replace alarms.<\/p>

17\/06\/2021 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49199","activity_ticket_id":"47674","ticket_reference":"HDT48755","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 16TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"924","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/21","activity_end":"2021-06-16 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58578","activity_notes":"To carry out PAT testing and alarm testing - FOR 16TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:04 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 11:57 (roy)<\/b>Pat and smoke test<\/p>

17\/06\/2021 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49200","activity_ticket_id":"47675","ticket_reference":"HDT48756","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 16TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"925","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/21","activity_end":"2021-06-16 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58579","activity_notes":"To carry out PAT testing and alarm testing - FOR 16TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:07 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 11:56 (roy)<\/b>Pat and smoke test<\/p>

17\/06\/2021 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49201","activity_ticket_id":"47676","ticket_reference":"HDT48757","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 16TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"180","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"180","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/21","activity_end":"2021-06-16 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58580","activity_notes":"To carry out PAT testing and alarm testing - FOR 16TH JUNE","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:09 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 11:55 (roy)<\/b>Pat and smoke test<\/p>

17\/06\/2021 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49202","activity_ticket_id":"47677","ticket_reference":"HDT48758","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR MONDAY 19TH JULY - TENANT HOME FOR ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"926","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"926","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/21","activity_end":"2021-07-19 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58581","activity_notes":"To carry out PAT testing and alarm testing - FOR MONDAY 19TH JULY, TENANT HOME FOR ACCESS, IF UNABLE TO GAIN ACCESS PLEASE RPORT TO GARY STRAIGHTAWAY ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:11 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 16:04 (sandra)<\/b>tenant not back until 4th July <\/p>

05\/07\/2021 10:18 (sandra)<\/b>to reschedule I was scheduled to return to my flat on Sunday, July 4th. Due to unforeseen circumstances I wont be back until a week later (July 11th), after which there is a mandatory self-isolation period.Im very aware that I would be deferring PAT testing for the second time now, however I would feel a lot more comfortable if I could be present at the time of testing.<\/p>

19\/07\/2021 15:46 (sandra)<\/b>alarm out of date <\/p>

20\/07\/2021 08:54 (roy)<\/b>Pat test but alarm 5 years out of date.NTR<\/p>

20\/07\/2021 13:24 (roy)<\/b>Replaced out of date smoke alarm <\/p>

21\/07\/2021 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49203","activity_ticket_id":"47678","ticket_reference":"HDT48759","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 16TH JUNE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/21","activity_end":"2021-06-16 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58582","activity_notes":"To carry out PAT testing and alarm testing - FOR 16TH JUNE","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:13 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 09:17 (sandra)<\/b>Alarm is out of date next month.Will replace it tomorrow <\/p>

18\/06\/2021 08:11 (roy)<\/b>Pat and smoke test<\/p>

18\/06\/2021 08:12 (roy)<\/b>Repace out of date alarm<\/p>

18\/06\/2021 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49204","activity_ticket_id":"47679","ticket_reference":"HDT48760","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"927","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"927","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/21","activity_end":"2021-06-17 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58583","activity_notes":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:15 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 08:08 (roy)<\/b>Pat and smoke test<\/p>

18\/06\/2021 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49205","activity_ticket_id":"47680","ticket_reference":"HDT48761","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR MONDAY 5TH JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/21","activity_end":"2021-07-05 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58584","activity_notes":"To carry out PAT testing and alarm testing - FOR MONDAY 5TH JULY ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:16 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 16:34 (roy)<\/b>Pat and smoke test<\/p>

05\/07\/2021 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49206","activity_ticket_id":"47681","ticket_reference":"HDT48762","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Goodwins House","cs_id":"929","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/21","activity_end":"2021-06-17 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58585","activity_notes":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:24 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 08:10 (roy)<\/b>Pat and smoke test<\/p>

18\/06\/2021 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49207","activity_ticket_id":"47682","ticket_reference":"HDT48763","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"248","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"248","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/21","activity_end":"2021-06-17 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58586","activity_notes":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:27 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 08:10 (roy)<\/b>Pat and smoke test<\/p>

18\/06\/2021 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49208","activity_ticket_id":"47683","ticket_reference":"HDT48764","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR MONDAY 5TH JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"126","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"126","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/21","activity_end":"2021-07-05 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58587","activity_notes":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:33 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 13:11 (roy)<\/b>Pat and smoke test<\/p>

05\/07\/2021 14:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49209","activity_ticket_id":"47684","ticket_reference":"HDT48765","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Unoccupied ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/21","activity_end":"2021-06-10 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58588","activity_notes":"To carry out PAT testing and alarm testing - Unoccupied ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:35 (System)<\/b>Ticket Created<\/p>

11\/06\/2021 15:33 (roy)<\/b>Pat and smoke test<\/p>

11\/06\/2021 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49210","activity_ticket_id":"47685","ticket_reference":"HDT48766","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"930","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"930","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/21","activity_end":"2021-06-17 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58589","activity_notes":"To carry out PAT testing and alarm testing - FOR 17TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:41 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 10:30 (roy)<\/b>Pat and smoke test<\/p>

18\/06\/2021 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49211","activity_ticket_id":"47720","ticket_reference":"HDT48801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8, Exeter Mansions","cs_id":"941","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"941","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/21","activity_end":"2021-06-10 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58590","activity_notes":"List of works - Loose toilet seat cover- Investigate leak stain- Faulty blinds","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 13:46 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 14:08 (roy)<\/b>Faulty light and discontinued.Ryness are costing for 2 new2 x faulty blinds. Do not swivel. Lillian wants cost to replace. Go up and down ok.Blind cords fixed.Stain blocked ceiling. Needs lock of paintToilet leak okLock repaired Door handle refixed Key plate fitted <\/p>

22\/06\/2021 09:21 (sandra)<\/b>Front Door - Loose door lock - reinstate- Missing key plate - reinstate Bathroom - Door knob very loose - reinstate- Toilet seat damaged and swollen - To replace to a white toilet seats Ensuite - Pop up waste seized - replace- Leak under toilet - investigate\/repair - Damaged toilet seat - To replace to a white toilet seat Bedroom - Leak stained ceiling - please stain block\/paint Bedroom - R\/H blind cords - reinstate Kitchen Small chip on worktop - temporary repair\/filler & quote for a replacement <\/p>

23\/06\/2021 09:13 (roy)<\/b>Fitted part and refitted light2nd coat ceilingMeasure blinds for quoteWorktop still outstanding. Magic Man to attend?? Depending on cost<\/p>

15\/07\/2021 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49212","activity_ticket_id":"47721","ticket_reference":"HDT48802","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"Lock not working to door for today ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/21","activity_end":"2021-06-10 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58591","activity_notes":"Lock not working to door for today ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 13:55 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 15:11 (travis)<\/b>Repair main door night latch.<\/p>

10\/06\/2021 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49213","activity_ticket_id":"47722","ticket_reference":"HDT48803","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Redec of doorway ","ticket_address_1":"48 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Monmouth Street ","cs_id":"942","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"942","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/06\/21","activity_end":"2021-06-10 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58592","activity_notes":"Redec of doorway","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 14:08 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49214","activity_ticket_id":"47723","ticket_reference":"HDT48804","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Basement Gas Meter cupboard works ","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Little Newport Street ","cs_id":"943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/21","activity_end":"2021-06-10 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58593","activity_notes":"Basement Gas Meter cupboard works To remove the existing mdf cupboard and replace it with a proper cupboardAccess through Greg ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 14:35 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 14:22 (travis)<\/b>Met with Greg,to discuss possible alterations to be carried out on the 29\/30th once the utility companies have given the go ahead to replace meters for smart meters.<\/p>

06\/07\/2021 12:22 (sandra)<\/b>The engineer came and has to come back because the pipe coming in the wall for the supply has to be changed and nothing can be done before this. <\/p>

10\/08\/2021 15:42 (sandra)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49215","activity_ticket_id":"47724","ticket_reference":"HDT48805","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 25TH JUNE ","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/21","activity_end":"2021-06-25 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58594","activity_notes":"To carry out gas testing only - BOOKED FOR 25TH JUNE You must arrive and finish by 1 pm as they have work commitments at home ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 14:54 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:28 (sandra)<\/b>Thank you for letting us know. They can come on the 25th but will have to arrive and finish the testing by 1pm at the latest as we both have work commitments after that (from home). If that's not possible, we'll have to arrange another day. <\/p>

25\/06\/2021 06:37 (michaelk)<\/b>Completed gas cert only. 50<\/p>

25\/06\/2021 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49216","activity_ticket_id":"47725","ticket_reference":"HDT48806","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 1ST JULY ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"226","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58595","activity_notes":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 1ST JULY ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 14:57 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:26 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49217","activity_ticket_id":"47726","ticket_reference":"HDT48807","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 1ST JULY ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58596","activity_notes":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 1ST JULY ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 14:58 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:25 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 06:27 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49218","activity_ticket_id":"47727","ticket_reference":"HDT48808","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 1ST JULY ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58597","activity_notes":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 1ST JULY ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:01 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:28 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49219","activity_ticket_id":"47728","ticket_reference":"HDT48809","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing only - RE-BOOKED FOR MONDAY 12TH JULY AT 10AM, TENANT WILL GIVE ACCESS BUT SOCIAL DISTANCING MUST BE AHDERED TOO","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58598","activity_notes":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 2ND JULY ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 15:02 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49220","activity_ticket_id":"47729","ticket_reference":"HDT48810","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 8TH JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58599","activity_notes":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 2ND JULY ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:04 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:57 (michaelk)<\/b>Completed gas cert. 50<\/p>

08\/07\/2021 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49221","activity_ticket_id":"47730","ticket_reference":"HDT48811","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 8TH JULY","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58600","activity_notes":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 2ND JULY ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:06 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:58 (michaelk)<\/b>Completed gas cert. 50.<\/p>

09\/07\/2021 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49222","activity_ticket_id":"47731","ticket_reference":"HDT48812","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 8TH JULY","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58601","activity_notes":"To carry out gas testing only - PROVISIONALLY BOOKED FOR 2ND JULY ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:08 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:58 (michaelk)<\/b>Completed gas cert. 50.<\/p>

09\/07\/2021 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49223","activity_ticket_id":"47733","ticket_reference":"HDT48814","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"communal areas to be repainted ","ticket_address_1":"61A Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61a Chandos Place","cs_id":"741","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"741","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/06\/21","activity_end":"2021-06-10 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58602","activity_notes":"Communal areas to be repainted I have agreed this will be done once they have all their furniture in but can we book it in now and I will confirm the start date.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 15:21 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 15:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49224","activity_ticket_id":"47734","ticket_reference":"HDT48815","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/SW\/14273 - Power socket installation - Please note that this is a No PO invoice. So please send this invoice to CBRE directly ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Slingsby Place ","cs_id":"674","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"674","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/21","activity_end":"2021-06-10 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58603","activity_notes":"power socket installation ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 08:16 (roy)<\/b>Assist Alan running cable<\/p>

21\/06\/2021 07:00 (alan)<\/b>Quoted works <\/p>

21\/06\/2021 07:05 (alan)<\/b>Quoted works <\/p>

21\/06\/2021 10:51 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 11:13 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49225","activity_ticket_id":"47735","ticket_reference":"HDT48816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flats 1 & 2 flooring ","ticket_address_1":"61A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61A Chandos Place","cs_id":"778","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"778","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/21","activity_end":"2021-06-10 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58604","activity_notes":"Flats 1 & 2 flooring ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 15:27 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49226","activity_ticket_id":"47735","ticket_reference":"HDT48816","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flats 1 & 2 flooring ","ticket_address_1":"61A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61A Chandos Place","cs_id":"778","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"778","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/06\/21","activity_end":"2021-06-10 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58605","activity_notes":"Flats 1 & 2 flooring ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 15:27 (System)<\/b>Ticket Created<\/p>

10\/06\/2021 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49227","activity_ticket_id":"47736","ticket_reference":"HDT48817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate damp patch on the landing's ceiling between ground floor and first floor - SI-1434-39819","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/06\/21","activity_end":"2021-06-10 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58606","activity_notes":"To investigate damp patch on the landing's ceiling between ground floor and first floor ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:49 (System)<\/b>Ticket Created<\/p>

11\/06\/2021 16:01 (roy)<\/b>Need access into the utility room on the mezzanine floor. Flat 1 There is a washing machine and boiler inside but I guess it is the washing machine.<\/p>

14\/06\/2021 09:13 (roy)<\/b>Please pass onto Michael. He is aware of the problem Faulty washing machine valve<\/p>

17\/06\/2021 06:18 (michaelk)<\/b>Attended site to leak and replaced washing machine, drained down and changed washing machine valve and seals. 2hrs labour plus parts 117.<\/p>

17\/06\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49228","activity_ticket_id":"47759","ticket_reference":"HDT48840","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate evidence of a leak in the cupboard on the landing between Ground and 1st floor here","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/06\/21","activity_end":"2021-06-11 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58607","activity_notes":"To investigate evidence of a leak in the cupboard on the landing between Ground and 1st floor here","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2021 10:29 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 09:53 (roy)<\/b>Retightened glands on stop cocks inside cupboard<\/p>

15\/06\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49229","activity_ticket_id":"47760","ticket_reference":"HDT48841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13928 - Repairs and water damage - first floor toilet ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/06\/21","activity_end":"2021-06-11 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58608","activity_notes":"Repairs and water damage - first floor toilet (Travis to do this repairs)To carefully remove toilet to first floor gents, to gain access to and cut out and remove rotten section offlooring and replace with new including new skirting, reinstate lino flooring and toilet on completionTo make good water damaged areas on completion and redecorate including new skirting.","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 13:29 (travis)<\/b>Attended,measured up for materials,collected materials ready for booking in.<\/p>

08\/07\/2021 15:00 (travis)<\/b>Toilet floor repairs.<\/p>

17\/07\/2021 07:54 (dean)<\/b>Done 90.00<\/p>

19\/07\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49230","activity_ticket_id":"47760","ticket_reference":"HDT48841","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13928 - Repairs and water damage - first floor toilet ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/06\/21","activity_end":"2021-06-11 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58609","activity_notes":"Repairs and water damage - first floor toilet To carefully remove toilet to first floor gents, to gain access to and cut out and remove rotten section offlooring and replace with new including new skirting, reinstate lino flooring and toilet on completionTo make good water damaged areas on completion and redecorate including new skirting.","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 13:29 (travis)<\/b>Attended,measured up for materials,collected materials ready for booking in.<\/p>

08\/07\/2021 15:00 (travis)<\/b>Toilet floor repairs.<\/p>

17\/07\/2021 07:54 (dean)<\/b>Done 90.00<\/p>

19\/07\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49231","activity_ticket_id":"47761","ticket_reference":"HDT48842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14271 - Supply and install electric boiler ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/21","activity_end":"2021-06-11 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58610","activity_notes":"Supply and install electric boiler ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 06:57 (alan)<\/b>Wire electrical boiler as per quote <\/p>

22\/06\/2021 06:25 (michaelk)<\/b>Completed quoted works installing electric boiler. 3,020 ex vat.<\/p>

22\/06\/2021 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49232","activity_ticket_id":"47762","ticket_reference":"HDT48843","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make safe the isolator switch wiring on the 4th floor's AC Condenser on the roof","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/21","activity_end":"2021-06-11 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58611","activity_notes":"To make safe the isolator switch wiring on the 4th floor's AC Condenser on the roof","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2021 15:13 (System)<\/b>Ticket Created<\/p>

11\/06\/2021 15:25 (alan)<\/b>Make safe supply cable feed air conditioning unit on roof <\/p>

11\/06\/2021 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49233","activity_ticket_id":"47763","ticket_reference":"HDT48844","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting issues ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/21","activity_end":"2021-06-11 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58612","activity_notes":"Lighting issues passageway faulty light switchFront room - faulty spotlights Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2021 15:32 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 07:01 (alan)<\/b>Look at lights in hallway not switching off, order new time delay switch and order new down lighter for bedroom <\/p>

23\/06\/2021 12:36 (alan)<\/b>Replace faulty time delay switch in hallway and replace faulty LED down lighter in bedroom <\/p>

23\/06\/2021 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49234","activity_ticket_id":"47764","ticket_reference":"HDT48845","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty bathroom light fittings","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"779","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"779","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/21","activity_end":"2021-06-11 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58613","activity_notes":"Faulty bathroom light fittingsKeys ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2021 15:34 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 07:02 (alan)<\/b>Replace faulty light fitting in bathroom <\/p>

17\/06\/2021 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49235","activity_ticket_id":"47765","ticket_reference":"HDT48846","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Passageway faulty light fittings","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/21","activity_end":"2021-06-11 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58614","activity_notes":"Passageway faulty light fittingsKeys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2021 15:36 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 07:03 (alan)<\/b>Look at light not working in hallway and order replacement fitting <\/p>

07\/07\/2021 11:54 (alan)<\/b>Return to site and replace faulty fitting and refix light in bedroom <\/p>

07\/07\/2021 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49236","activity_ticket_id":"47766","ticket_reference":"HDT48847","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Issue with electrical fixtures - new tenant moves in on 28th June ","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"954","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"954","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/21","activity_end":"2021-06-11 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58615","activity_notes":"Issue with electrical fixtures - new tenant moves in on 28th June Alan can you also check the property, we have recently done ITC works here, to make sure everything is fine ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2021 15:47 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 10:50 (alan)<\/b>Switch all appliances on from isolators in kitchen cupboard, test and make sure they are working Replace faulty light fitting in entrance area <\/p>

16\/06\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49237","activity_ticket_id":"47732","ticket_reference":"HDT48813","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITCs and meter reads - to be completed by close of business on 16th June - Quote to remove anything from the apartment apart from the two large mirrors ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/06\/21","activity_end":"2021-06-14 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58616","activity_notes":"ITCs and meter reads - to be completed by close of business on 16th June - Quote to remove anything from the apartment apart from the two large mirrors ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:19 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 14:31 (alan)<\/b>List of works Replace various blown lamps<\/p>

16\/06\/2021 15:49 (iain)<\/b>ITC's.<\/p>

16\/06\/2021 15:51 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49238","activity_ticket_id":"47758","ticket_reference":"HDT48839","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter reads - For MONDAY 14TH JUNE","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"723","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"723","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/06\/21","activity_end":"2021-06-14 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58617","activity_notes":"To carry out ITCs and meter reads - For MONDAY 14TH JUNE","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2021 10:00 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 15:48 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 08:40 (iain)<\/b>ITC's.<\/p>

22\/06\/2021 10:17 (iain)<\/b>ITC's.<\/p>

23\/06\/2021 07:09 (alan)<\/b>Replace lamp in fridge and replace faulty diver unit to light in main room <\/p>

23\/06\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49239","activity_ticket_id":"47736","ticket_reference":"HDT48817","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate damp patch on the landing's ceiling between ground floor and first floor - SI-1434-39819","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/21","activity_end":"2021-06-14 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58618","activity_notes":"To investigate damp patch on the landing's ceiling between ground floor and first floor ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:49 (System)<\/b>Ticket Created<\/p>

11\/06\/2021 16:01 (roy)<\/b>Need access into the utility room on the mezzanine floor. Flat 1 There is a washing machine and boiler inside but I guess it is the washing machine.<\/p>

14\/06\/2021 09:13 (roy)<\/b>Please pass onto Michael. He is aware of the problem Faulty washing machine valve<\/p>

17\/06\/2021 06:18 (michaelk)<\/b>Attended site to leak and replaced washing machine, drained down and changed washing machine valve and seals. 2hrs labour plus parts 117.<\/p>

17\/06\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49240","activity_ticket_id":"47768","ticket_reference":"HDT48849","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - alarm sounding ","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"284","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"284","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/21","activity_end":"2021-06-14 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58619","activity_notes":"emergency call out - alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2021 09:32 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49241","activity_ticket_id":"47712","ticket_reference":"HDT48793","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"roof inspection repairs and cleared ","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":null,"ticket_postcode":"TW9 1TW","cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/21","activity_end":"2021-06-16 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58620","activity_notes":"The attached is from the flat roof area at the rear of Richmond. Can we urgently get someone to look at this.Could we also ensure that the gutters on the rear roof are checked at the same time as the main roof.Can we also get someone in to clear all the rubbish out of the upper parts so it looks a little tidier.Lastly, did we make any progress in terms of protecting the gully\/ gullies that get blocked on the roof- either a cage or netting?","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 09:13 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 15:59 (travis)<\/b>Roof gully clearance,Moss removal,Flat roof repair ect.<\/p>

17\/06\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49242","activity_ticket_id":"47769","ticket_reference":"HDT48850","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet running consistently","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/21","activity_end":"2021-06-14 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58621","activity_notes":"toilet running consistently","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2021 10:26 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 06:21 (michaelk)<\/b>Attended site and replaced ball valve to toilet cistern and left fully operational. 2hrs labour plus parts 119.98.<\/p>

17\/06\/2021 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49243","activity_ticket_id":"47770","ticket_reference":"HDT48851","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"turn off the heating on 1st-3rd floor","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/21","activity_end":"2021-06-14 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58622","activity_notes":"turn off the heating on 1st-3rd floor","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2021 10:28 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 06:22 (michaelk)<\/b>Attended site and switched heating to summer operation. 1 hr labour 50.<\/p>

17\/06\/2021 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49244","activity_ticket_id":"47771","ticket_reference":"HDT48852","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"make good any broken spindles on staircase of common parts in 23","ticket_address_1":"19-23 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street ","cs_id":"395","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"395","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/21","activity_end":"2021-06-14 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58623","activity_notes":"make good any broken spindles on staircase of common parts in 23","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2021 14:34 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 12:11 (travis)<\/b>Refitted stair spindles.<\/p>

16\/06\/2021 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49245","activity_ticket_id":"47772","ticket_reference":"HDT48853","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"alarm sounding ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Charlotte Street ","cs_id":"475","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"475","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/21","activity_end":"2021-06-14 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58624","activity_notes":"I have just taken a call from a neighbouring property to 10 Charlotte St who has complained that since Friday they can hear a beeping sound coming from 10 CS which is very loud and keeping them awake as it is beeping every 30 seconds, I imagine that this is a smoke detector with a batter that needs replacing.can we take the keys for flats 3,4 and the fire exit alarm at the top of the communal staircase please","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2021 14:41 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 16:21 (roy)<\/b>Emergency exit between buildings had been activated.Found emergency knob on staircase.Reset alarm and replaced knob <\/p>

14\/06\/2021 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49246","activity_ticket_id":"47773","ticket_reference":"HDT48854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door and PIR issue ","ticket_address_1":"25a Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25a Catherine Street","cs_id":"640","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"640","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/21","activity_end":"2021-06-14 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58625","activity_notes":"The building front door has started to not close properly again. Just went out to find It closed but not locked on the lock. ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2021 15:02 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 08:37 (travis)<\/b>Packed out door keep with 4mm packer, lubricated all moving parts and tested numerous times from various opening positions.<\/p>

15\/06\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49247","activity_ticket_id":"47773","ticket_reference":"HDT48854","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door and PIR issue ","ticket_address_1":"25a Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25a Catherine Street","cs_id":"640","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"640","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/21","activity_end":"2021-06-14 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58626","activity_notes":"Also, whilst writing the PIR for the top landing lights has stopped working again.","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2021 15:02 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 08:37 (travis)<\/b>Packed out door keep with 4mm packer, lubricated all moving parts and tested numerous times from various opening positions.<\/p>

15\/06\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49248","activity_ticket_id":"47774","ticket_reference":"HDT48855","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine door is stuck ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"493","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"493","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/21","activity_end":"2021-06-14 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58627","activity_notes":"washing machine door is stuck 8 am Tuesday to see if you can reset by turning off the power. ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2021 16:45 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 09:48 (roy)<\/b>Reused machine to reset. Door opened ok<\/p>

15\/06\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49249","activity_ticket_id":"47775","ticket_reference":"HDT48856","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak into basement restaurant ","ticket_address_1":"9-11 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9-11 Wardour Street ","cs_id":"842","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"842","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/21","activity_end":"2021-06-15 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58628","activity_notes":"emergency call out - leak into basement restaurant ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2021 09:12 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49250","activity_ticket_id":"47776","ticket_reference":"HDT48857","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common parts lights out ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/21","activity_end":"2021-06-15 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58629","activity_notes":"Common parts lights out ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2021 09:25 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 10:48 (alan)<\/b>Investigate lights in common parts not working in lobby areas to flats Faulty found to be faulty driver unit for down lighter, Replace test and leave working <\/p>

16\/06\/2021 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49251","activity_ticket_id":"47777","ticket_reference":"HDT48858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14249 - Repairs to secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"15\/06\/21","activity_end":"2021-06-15 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58630","activity_notes":"Repairs to secondary glazing","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2021 10:55 (dean)<\/b>Done 50.00<\/p>

23\/06\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

28\/07\/2021 09:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/07\/2021 09:24 (sandra)<\/b>emailed for access on 11 August at 8 am <\/p>

11\/08\/2021 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49252","activity_ticket_id":"47734","ticket_reference":"HDT48815","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/SW\/14273 - Power socket installation - Please note that this is a No PO invoice. So please send this invoice to CBRE directly ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Slingsby Place ","cs_id":"674","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"674","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/21","activity_end":"2021-06-17 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58631","activity_notes":"For Thursday power socket installation - Please note that this is a No PO invoice. So please send this invoice to CBRE directly ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 08:16 (roy)<\/b>Assist Alan running cable<\/p>

21\/06\/2021 07:00 (alan)<\/b>Quoted works <\/p>

21\/06\/2021 07:05 (alan)<\/b>Quoted works <\/p>

21\/06\/2021 10:51 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 11:13 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49253","activity_ticket_id":"47755","ticket_reference":"HDT48836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 28\/06","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58632","activity_notes":"Full Compliance Testing - before 21\/6vacant ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 16:51 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:34 (roy)<\/b>Pat and smoke test<\/p>

21\/06\/2021 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49254","activity_ticket_id":"47755","ticket_reference":"HDT48836","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 28\/06","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58633","activity_notes":"Full Compliance Testing - 21\/6vacant ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:51 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:34 (roy)<\/b>Pat and smoke test<\/p>

21\/06\/2021 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49255","activity_ticket_id":"47778","ticket_reference":"HDT48859","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tenancy checks as flat as been vacant for a year ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/06\/21","activity_end":"2021-06-15 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58634","activity_notes":"tenancy checks as flat as been vacant for a year Sandra, this has been vacant for over a year, can we check everything over","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2021 10:33 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 15:50 (iain)<\/b>ITC's.<\/p>

17\/06\/2021 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49256","activity_ticket_id":"47761","ticket_reference":"HDT48842","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14271 - Supply and install electric boiler ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/21","activity_end":"2021-06-15 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58635","activity_notes":"Supply and install electric boiler ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 06:57 (alan)<\/b>Wire electrical boiler as per quote <\/p>

22\/06\/2021 06:25 (michaelk)<\/b>Completed quoted works installing electric boiler. 3,020 ex vat.<\/p>

22\/06\/2021 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49257","activity_ticket_id":"47779","ticket_reference":"HDT48860","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower control knob ","ticket_address_1":"Flat 5","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"686","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"686","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/06\/21","activity_end":"2021-06-17 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58636","activity_notes":"shower control knob Hi service desk, Please raise a work order for Reddan to reinstate the shower control knob.Hi Sandra\/Jane, please book this in for Thursday - noon. Please collect keys from the site office. picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2021 11:13 (System)<\/b>Ticket Created<\/p>

22\/06\/2021 06:24 (michaelk)<\/b>Attended callout, stripped shower controls and re-assembled. Repositioned control and left fully operational. 2hrs 95<\/p>

22\/06\/2021 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49258","activity_ticket_id":"47780","ticket_reference":"HDT48861","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14281 - Redecorating works ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/06\/21","activity_end":"2021-06-15 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58637","activity_notes":"Redecoration works - this one is urgent (as always)","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2021 07:53 (dean)<\/b>Done 410.00<\/p>

19\/07\/2021 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49259","activity_ticket_id":"47781","ticket_reference":"HDT48862","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14280 - Redecorating works ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"723","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"723","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/06\/21","activity_end":"2021-06-15 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58638","activity_notes":"Redecorating works ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 10:59 (dean)<\/b>Done 390.00<\/p>

23\/06\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49260","activity_ticket_id":"47782","ticket_reference":"HDT48863","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13199 - 12-14 Hill Street, Richmond, TW9","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"Richmond","ticket_county":"","ticket_postcode":"TW9","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/06\/21","activity_end":"2021-06-15 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58639","activity_notes":"wednesday We have carried out the scheduled gutter\/drainage maintenance and have noticed one roof area that is only accessible via neighbouring roof and will require a second engineer and ladders, we would also recommend the tiled roof be pressure washed of moss as this has caused the outlet to become blocked.","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49261","activity_ticket_id":"47782","ticket_reference":"HDT48863","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/13199 - 12-14 Hill Street, Richmond, TW9","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"Richmond","ticket_county":"","ticket_postcode":"TW9","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/21","activity_end":"2021-06-15 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58640","activity_notes":"wednesayWe have carried out the scheduled gutter\/drainage maintenance and have noticed one roof area that is only accessible via neighbouring roof and will require a second engineer and ladders, we would also recommend the tiled roof be pressure washed of moss as this has caused the outlet to become blocked.","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49262","activity_ticket_id":"47712","ticket_reference":"HDT48793","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"roof inspection repairs and cleared ","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":null,"ticket_postcode":"TW9 1TW","cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/06\/21","activity_end":"2021-06-15 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58641","activity_notes":"wednesday The attached is from the flat roof area at the rear of Richmond. Can we urgently get someone to look at this.Could we also ensure that the gutters on the rear roof are checked at the same time as the main roof.Can we also get someone in to clear all the rubbish out of the upper parts so it looks a little tidier.Lastly, did we make any progress in terms of protecting the gully\/ gullies that get blocked on the roof- either a cage or netting?","activity_timesheet":null,"ticket_notes_combined":"

09\/06\/2021 09:13 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 15:59 (travis)<\/b>Roof gully clearance,Moss removal,Flat roof repair ect.<\/p>

17\/06\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49263","activity_ticket_id":"47784","ticket_reference":"HDT48865","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate the control point to the Air con units and turn off supply","ticket_address_1":"Ichibuns","ticket_address_2":"22 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Ichibuns","cs_id":"351","cs_address_2":"22 Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"351","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/21","activity_end":"2021-06-15 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58642","activity_notes":"investigate the control point to the Air con units and turn off supply","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2021 14:43 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 06:55 (alan)<\/b>Show tenant where AC switches off from<\/p>

17\/06\/2021 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49264","activity_ticket_id":"47786","ticket_reference":"HDT48867","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"attend and carry out lamping as required","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/21","activity_end":"2021-06-16 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58643","activity_notes":"attend and carry out lamping as required","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2021 09:10 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 06:56 (alan)<\/b>Replace 6 blown lamps in common parts as needed<\/p>

21\/06\/2021 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49265","activity_ticket_id":"47777","ticket_reference":"HDT48858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14249 - Repairs to secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/06\/21","activity_end":"2021-06-16 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58644","activity_notes":"redecoration as to quote after repairs to glazing have been carried out. ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 10:55 (dean)<\/b>Done 50.00<\/p>

23\/06\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

28\/07\/2021 09:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/07\/2021 09:24 (sandra)<\/b>emailed for access on 11 August at 8 am <\/p>

11\/08\/2021 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49266","activity_ticket_id":"47787","ticket_reference":"HDT48868","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads 23\/6\/21 ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/21","activity_end":"2021-06-28 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58645","activity_notes":"Inter-tenancy checksSandra, the outgoing tenant has left the following items for the incoming tenant;It should be a chest of drawers in the main bedroom - the dining table with its chairs and two separate chairs Can we have all other Items on the list here?","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2021 09:28 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49267","activity_ticket_id":"47673","ticket_reference":"HDT48754","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR 15TH JUNE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/21","activity_end":"2021-06-16 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58646","activity_notes":"To carry out PAT testing and alarm testing - FOR 15TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2021 11:00 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 10:49 (sandra)<\/b>All alarms are out of date 2016. 1 x has been removed completely1 x Heat 5 x smokes Battery carbon alarms are okKidde alarms but replace with Ei TWO PEOPLE REQUIRED AS TOP FLOOR EXTREMELY HIGH CEILING<\/p>

15\/06\/2021 12:05 (roy)<\/b>Pat and smoke test.NTR as 7 x smoke alarms are out of date<\/p>

16\/06\/2021 13:30 (alan)<\/b>Help RoyReplace 6 smoke alarms and one heat alarmHigh level <\/p>

16\/06\/2021 15:01 (roy)<\/b>Remove and replace alarms.<\/p>

17\/06\/2021 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49268","activity_ticket_id":"47788","ticket_reference":"HDT48869","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"window wont stay open","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"16\/06\/21","activity_end":"2021-06-16 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58647","activity_notes":"window wont stay open","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2021 09:45 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 16:26 (sandra)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 16:17 (jane)<\/b>Bedroom window faulty, top sash not holding up and catch broken, details taken for a price, top sash pushed up and fixed in place temporarily <\/p>

24\/06\/2021 16:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/06\/2021 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49269","activity_ticket_id":"47349","ticket_reference":"HDT48430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 16 June 2021 - This needs to be completed by COP on 17\/06\/2021 - Big flat (two day turn around) and repair the secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/21","activity_end":"2021-06-16 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58648","activity_notes":"there are some lights out can these be looked at today ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:28 (alan)<\/b>Look at faulty extractor hood Order parts <\/p>

21\/05\/2021 06:51 (alan)<\/b>Replace faulty transformer to lights<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 11:53 (sandra)<\/b>inter-tenancy checks to be carried out on 16 june <\/p>

16\/06\/2021 15:52 (iain)<\/b>ITC's.<\/p>

17\/06\/2021 06:52 (alan)<\/b>Replace 5 faulty LED down lighters in flat and replace blown lamp in main room<\/p>

17\/06\/2021 13:10 (travis)<\/b>Sash window works.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2021 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:18 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49270","activity_ticket_id":"47732","ticket_reference":"HDT48813","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITCs and meter reads - to be completed by close of business on 16th June - Quote to remove anything from the apartment apart from the two large mirrors ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/21","activity_end":"2021-06-16 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58649","activity_notes":"some lights out needs to be done by thursday ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:19 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 14:31 (alan)<\/b>List of works Replace various blown lamps<\/p>

16\/06\/2021 15:49 (iain)<\/b>ITC's.<\/p>

16\/06\/2021 15:51 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49271","activity_ticket_id":"47789","ticket_reference":"HDT48870","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"locate all plant and services and walk round with client ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/21","activity_end":"2021-06-16 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58650","activity_notes":"locate all plant and services and walk round with client Please raise a work order for Reddan to attend to locate all plant and services\/switches within the unit, make notes and take pictures for the new incoming Tenant. Then return on Monday with Notes and do a walkthrough with James and New Tenant.","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2021 10:44 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 06:55 (alan)<\/b>Lolcat all plant and make list for new tenant To meet tenant Monday <\/p>

23\/06\/2021 07:11 (alan)<\/b>Meet new tenant and go though where all meters and plant is <\/p>

23\/06\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49272","activity_ticket_id":"47790","ticket_reference":"HDT48871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14224 - Redecoration works required - vacant flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"822","cs_address_2":"27 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"822","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/06\/21","activity_end":"2021-06-16 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58651","activity_notes":"Redecoration works required - vacant flat To carry out all necessary preparation works to all walls and woodwork throughout apartment.Apply 2no coats of emulsion to walls, undercoat all woodwork followed by 1no top coat to match existingon walls and eggshell on woodwork, and clean site on completion.TENANT MOVES IN ON 30TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 10:56 (dean)<\/b>Done 770.00<\/p>

23\/06\/2021 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49273","activity_ticket_id":"47791","ticket_reference":"HDT48872","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14284 - Redecoration works ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/06\/21","activity_end":"2021-06-16 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58652","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 10:55 (dean)<\/b>Done 210.00<\/p>

23\/06\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49274","activity_ticket_id":"47792","ticket_reference":"HDT48873","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement door handle ","ticket_address_1":"4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/21","activity_end":"2021-06-16 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58653","activity_notes":"Replacement door handle ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2021 11:59 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 09:29 (travis)<\/b>Replaced door handle to meter cupboard.<\/p>

18\/06\/2021 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49275","activity_ticket_id":"47349","ticket_reference":"HDT48430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 16 June 2021 - This needs to be completed by COP on 17\/06\/2021 - Big flat (two day turn around) and repair the secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/21","activity_end":"2021-06-16 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58654","activity_notes":"sash window with Iain first thing thursday ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:28 (alan)<\/b>Look at faulty extractor hood Order parts <\/p>

21\/05\/2021 06:51 (alan)<\/b>Replace faulty transformer to lights<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 11:53 (sandra)<\/b>inter-tenancy checks to be carried out on 16 june <\/p>

16\/06\/2021 15:52 (iain)<\/b>ITC's.<\/p>

17\/06\/2021 06:52 (alan)<\/b>Replace 5 faulty LED down lighters in flat and replace blown lamp in main room<\/p>

17\/06\/2021 13:10 (travis)<\/b>Sash window works.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2021 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:18 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49276","activity_ticket_id":"47793","ticket_reference":"HDT48874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of tenants items ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/06\/21","activity_end":"2021-06-16 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58655","activity_notes":"removal of tenants items Pile of clothes and general rubbishChairs and tableGarden furniture on the roofPaint Iron boardOther items in cupboards","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2021 14:48 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 14:49 (travis)<\/b>Top floor clearance.<\/p>

22\/06\/2021 07:00 (travis)<\/b>Returned glass table to top floor apartment.<\/p>

23\/06\/2021 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49277","activity_ticket_id":"47793","ticket_reference":"HDT48874","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"removal of tenants items ","ticket_address_1":"Flat 5, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/21","activity_end":"2021-06-16 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58656","activity_notes":"removal of tenants items Pile of clothes and general rubbishChairs and tableGarden furniture on the roofPaint Iron boardOther items in cupboards","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2021 14:48 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 14:49 (travis)<\/b>Top floor clearance.<\/p>

22\/06\/2021 07:00 (travis)<\/b>Returned glass table to top floor apartment.<\/p>

23\/06\/2021 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49278","activity_ticket_id":"47796","ticket_reference":"HDT48877","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Can you also look at Nutshell 30 St Martins Lane as they have reported a similar issue, could be a blocked Gully\/outlet on the lower roof of 38 William IV street.","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 St Martins Lane ","cs_id":"940","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"940","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/06\/21","activity_end":"2021-06-17 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58657","activity_notes":"Can you also look at Nutshell 30 St Martins Lane as they have reported a similar issue, could be a blocked Gully\/outlet on the lower roof of 38 William IV street.","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 09:38 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 13:12 (travis)<\/b>Roof leak.<\/p>

17\/06\/2021 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49279","activity_ticket_id":"47795","ticket_reference":"HDT48876","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lower roof - to check this roof following the last roof clearance that was done after the leak into Cotes.","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Tavistock Street","cs_id":"902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"902","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/06\/21","activity_end":"2021-06-17 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58658","activity_notes":"Lower roof - to check this roof following the last roof clearance that was done after the leak into Cotes.Please let us know if there are any areas that need patching up, and if there is any more mess please remove again and take before and after pictures.","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 09:36 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 14:46 (travis)<\/b>Drained all sitting water on roof's with aquavac,Approximate 90L,Cleared out gully between roof's to allow water to flow away,Roof will always hold water due to roof sloping the wrong way,maybe time for a surveyor to inspect.<\/p>

17\/06\/2021 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49280","activity_ticket_id":"47794","ticket_reference":"HDT48875","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the water ingress that has happened following the downpour last night, there may be a skylight that is the issue - NOTES ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 St Martins Lane ","cs_id":"956","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"956","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/06\/21","activity_end":"2021-06-17 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58659","activity_notes":"To investigate the water ingress that has happened following the downpour last night, there may be a skylight that is the issue - NOTES ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 09:34 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 13:14 (travis)<\/b>Roof leak, blocked gully.<\/p>

17\/06\/2021 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49281","activity_ticket_id":"47797","ticket_reference":"HDT48878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into flat 9 from Flat 6 - The leak from the shower in flat 6 still seems to be ongoing","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/21","activity_end":"2021-06-17 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58660","activity_notes":"Leak into flat 9 from Flat 6 - The leak from the shower in flat 6 still seems to be ongoingTo arrange an appointment ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2021 09:42 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 14:09 (jane)<\/b>Programmed in for Tuesday 22nd June at 10am with Flat 6, tenant will be home <\/p>

18\/06\/2021 10:36 (roy)<\/b>This is definitely getting worse.Need to remove part of the ceiling to try and access underneath the showerTenant going away end of month but needs doing sooner.Have arranged for Tuesday <\/p>

23\/06\/2021 08:54 (roy)<\/b>With Michael investigating leak.<\/p>

23\/06\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49282","activity_ticket_id":"47798","ticket_reference":"HDT48879","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Repairs to pipework","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 Goodwins Court ","cs_id":"891","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"891","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/21","activity_end":"2021-07-09 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58661","activity_notes":"THIS IS BOOKED IN FOR FRIDAY MORNING R4epairs to pipeworkcan you order the parts for this one please Flat 3","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2021 11:54 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49283","activity_ticket_id":"47758","ticket_reference":"HDT48839","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter reads - For MONDAY 14TH JUNE","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"723","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"723","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/21","activity_end":"2021-06-17 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58662","activity_notes":"To carry out ITCs Lounge\/kitchen.1 light not working.Fridge light not working.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2021 10:00 (System)<\/b>Ticket Created<\/p>

16\/06\/2021 15:48 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 08:40 (iain)<\/b>ITC's.<\/p>

22\/06\/2021 10:17 (iain)<\/b>ITC's.<\/p>

23\/06\/2021 07:09 (alan)<\/b>Replace lamp in fridge and replace faulty diver unit to light in main room <\/p>

23\/06\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49284","activity_ticket_id":"47719","ticket_reference":"HDT48800","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - to be completed by 16th June (new tenant moves in on 17th)","ticket_address_1":"Flat 5, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"99","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"99","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/06\/21","activity_end":"2021-06-17 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58663","activity_notes":"Kitchen cupboard door fallen off, for today, new tenant moving in tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 12:50 (System)<\/b>Ticket Created<\/p>

14\/06\/2021 15:23 (travis)<\/b>List of works<\/p>

15\/06\/2021 15:15 (travis)<\/b>List of works.<\/p>

16\/06\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>

17\/06\/2021 12:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/06\/2021 15:42 (travis)<\/b>Fitted kitchen cupboard door,using new larger screws.<\/p>

17\/06\/2021 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49285","activity_ticket_id":"47342","ticket_reference":"HDT48423","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Painted walls in the bathroom where cracked ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/06\/21","activity_end":"2021-06-17 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58664","activity_notes":"Painted walls in the bathroom where cracked","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2021 14:22 (System)<\/b>Ticket Created<\/p>

20\/04\/2021 14:25 (sandra)<\/b>tenant self isolating until Tuesday 4th May <\/p>

26\/05\/2021 10:43 (sandra)<\/b>(Ticket Closed)<\/p>

17\/06\/2021 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/06\/2021 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49286","activity_ticket_id":"47805","ticket_reference":"HDT48886","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leaking window - For Friday, access via keys ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"726","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"726","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/06\/21","activity_end":"2021-06-17 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58665","activity_notes":"Leaking window - For Friday, access via keys Window is in front of the little basket on the floor ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 16:04 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 10:09 (travis)<\/b>Seal around lounge window.<\/p>

18\/06\/2021 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49287","activity_ticket_id":"47797","ticket_reference":"HDT48878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into flat 9 from Flat 6 - The leak from the shower in flat 6 still seems to be ongoing","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/21","activity_end":"2021-06-17 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58666","activity_notes":"Roy to check in Flat 9 tomorrow at 9am to confirm leak safe, thanks, tenant home ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 09:42 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 14:09 (jane)<\/b>Programmed in for Tuesday 22nd June at 10am with Flat 6, tenant will be home <\/p>

18\/06\/2021 10:36 (roy)<\/b>This is definitely getting worse.Need to remove part of the ceiling to try and access underneath the showerTenant going away end of month but needs doing sooner.Have arranged for Tuesday <\/p>

23\/06\/2021 08:54 (roy)<\/b>With Michael investigating leak.<\/p>

23\/06\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49288","activity_ticket_id":"47806","ticket_reference":"HDT48887","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14282 - replacement dishwasher cupboard door","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/06\/21","activity_end":"2021-06-18 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58667","activity_notes":"replacement dishwasher cupboard doorFriday morning for this one ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 16:26 (jane)<\/b>New door on order <\/p>

06\/07\/2021 16:18 (jane)<\/b>Tenant will be home for access tomorrow morning (Wednseday) at 9am <\/p>

06\/07\/2021 16:19 (jane)<\/b>Re-booked for Thursday, awaiting reply from client <\/p>

13\/07\/2021 09:24 (iain)<\/b>Integrated door.<\/p>

13\/07\/2021 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49289","activity_ticket_id":"47812","ticket_reference":"HDT48893","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak in main bedroom. Please can you attend to investigate and repair - tenant home for access - SI-1412-40393","ticket_address_1":"Flat 2, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/06\/21","activity_end":"2021-06-18 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58668","activity_notes":"Leak in main bedroom. Please can you attend to investigate and repair - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 09:22 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 11:23 (travis)<\/b>Uplifted decking to expose a blocked gully,This gully takes water from the decked area and the main roof,so would recommend adding to the six monthly clearance.<\/p>

18\/06\/2021 12:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49290","activity_ticket_id":"47813","ticket_reference":"HDT48894","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower is letting by - FOR MONDAY 21ST JUNE - KEYS FOR ACCESS ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"901","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58669","activity_notes":"Shower is letting by - FOR MONDAY 21ST JUNE - KEYS FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2021 09:26 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:26 (sandra)<\/b>tenant is isolating <\/p>

11\/08\/2021 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49291","activity_ticket_id":"47814","ticket_reference":"HDT48895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into restaurant - to collect keys from site office ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/06\/21","activity_end":"2021-06-18 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58670","activity_notes":"Leak coming into restaurant - to collect keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:02 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 14:46 (travis)<\/b>Clean up in restaurant over three floors,after roof leak <\/p>

18\/06\/2021 14:52 (jane)<\/b>(Ticket Closed)<\/p>

21\/06\/2021 06:53 (alan)<\/b>Look at leak unblock roof outlet <\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49292","activity_ticket_id":"47815","ticket_reference":"HDT48896","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"To attend to roof window leak - report to James Brooks on site ","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"965","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LX","ticket_client_site":"965","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/06\/21","activity_end":"2021-06-18 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58671","activity_notes":"To attend to roof window leak - report to James Brooks on site I am not sure he will be able to get on the roof today as you need prior approval. He can view it from the floor though","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:07 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 15:37 (travis)<\/b>Attended to assess problem roof area.Specialist roofing\/glazing contractor will probably be needed.<\/p>

18\/06\/2021 16:31 (jane)<\/b>Glaziers attending around 28th June, client been notified <\/p>

02\/07\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>

15\/07\/2021 11:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2021 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49293","activity_ticket_id":"47816","ticket_reference":"HDT48897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To isolate the gas ","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"289","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"289","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/21","activity_end":"2021-06-18 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58672","activity_notes":"To isolate the gas ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:13 (System)<\/b>Ticket Created<\/p>

22\/06\/2021 06:21 (michaelk)<\/b>Attended callout, traced fault to the emergency stop button which had been pushed in. Re-set, purged and left fully operational. 2hrs 95<\/p>

22\/06\/2021 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49294","activity_ticket_id":"47814","ticket_reference":"HDT48895","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak coming into restaurant - to collect keys from site office ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/21","activity_end":"2021-06-18 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58673","activity_notes":"Leak coming into restaurant - to collect keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:02 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 14:46 (travis)<\/b>Clean up in restaurant over three floors,after roof leak <\/p>

18\/06\/2021 14:52 (jane)<\/b>(Ticket Closed)<\/p>

21\/06\/2021 06:53 (alan)<\/b>Look at leak unblock roof outlet <\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49295","activity_ticket_id":"47817","ticket_reference":"HDT48898","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine door stuck again and full of water - Access via keys ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"493","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"493","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/21","activity_end":"2021-06-18 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58674","activity_notes":"Washing machine door stuck again and full of water - Access via keys - URGENT ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:23 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 14:35 (jane)<\/b>Tenant is running a cycle to see if it happens again, client will update us whether we need to attend <\/p>

21\/06\/2021 08:44 (roy)<\/b>Canceled<\/p>

21\/06\/2021 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49296","activity_ticket_id":"47824","ticket_reference":"HDT48905","ticket_client":"2106","client_name":"Grays & Feather ","ticket_title":"SW\/SW\/14285 - replacement cistern - SUBMITTED PRO-FORMA FOR PAYMENT - PR4620","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Grays and Feather","cs_id":"957","cs_address_2":"26 Wellington Street","cs_town":"Lodon","cs_postcode":"WC2","ticket_client_site":"957","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58675","activity_notes":"replacement cistern - FOR MONDAY AT 12NOON ","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49297","activity_ticket_id":"47825","ticket_reference":"HDT48906","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked outlet on roof ","ticket_address_1":"Flat 5","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"937","cs_address_2":"17a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"937","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/21","activity_end":"2021-06-18 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58676","activity_notes":"Blocked outlet on roof ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 12:33 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 13:21 (roy)<\/b>Removed grill and cleared outletAll ok<\/p>

18\/06\/2021 14:04 (jane)<\/b>Tenant showed me two leaks The one into the kitchen has been sorted.The outlet was caked up inside.Cleared and all ok The second one is a bit more complicated.Nothing obvious as it is a felt roof.Would need to return with acropol when the weather is better than today.<\/p>

23\/06\/2021 12:42 (iain)<\/b>Seal roof.<\/p>

23\/06\/2021 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49298","activity_ticket_id":"47826","ticket_reference":"HDT48907","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gate not locking ","ticket_address_1":"1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/21","activity_end":"2021-06-18 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58677","activity_notes":"Gate not locking ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 12:54 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 06:52 (alan)<\/b>Repair loose connection to mag lock <\/p>

21\/06\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49299","activity_ticket_id":"47827","ticket_reference":"HDT48908","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into common parts staircase - Wet vac the soaked carpet ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/21","activity_end":"2021-06-18 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58678","activity_notes":"Leak into common parts staircase - Wet vac the soaked carpet ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 14:38 (System)<\/b>Ticket Created<\/p>

19\/06\/2021 11:40 (roy)<\/b>Aqua Vac stair carpet <\/p>

21\/06\/2021 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49300","activity_ticket_id":"47349","ticket_reference":"HDT48430","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 16 June 2021 - This needs to be completed by COP on 17\/06\/2021 - Big flat (two day turn around) and repair the secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/06\/21","activity_end":"2021-06-18 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58679","activity_notes":"As discussed, whilst carrying out the ITC'S here can we fabricate something that will sit between the washer\/dryer machines they will stop them colliding whilst in use here please?","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2021 10:34 (System)<\/b>Ticket Created<\/p>

20\/05\/2021 09:28 (alan)<\/b>Look at faulty extractor hood Order parts <\/p>

21\/05\/2021 06:51 (alan)<\/b>Replace faulty transformer to lights<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2021 11:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2021 11:53 (sandra)<\/b>inter-tenancy checks to be carried out on 16 june <\/p>

16\/06\/2021 15:52 (iain)<\/b>ITC's.<\/p>

17\/06\/2021 06:52 (alan)<\/b>Replace 5 faulty LED down lighters in flat and replace blown lamp in main room<\/p>

17\/06\/2021 13:10 (travis)<\/b>Sash window works.<\/p>

18\/06\/2021 08:39 (iain)<\/b>ITC's.<\/p>

18\/06\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2021 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>

22\/06\/2021 10:18 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49301","activity_ticket_id":"47815","ticket_reference":"HDT48896","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"To attend to roof window leak - report to James Brooks on site ","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"965","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LX","ticket_client_site":"965","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"18\/06\/21","activity_end":"2021-06-18 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58680","activity_notes":"To attend to roof window leak - report to James Brooks on site I am not sure he will be able to get on the roof today as you need prior approval. He can view it from the floor though","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2021 10:07 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 15:37 (travis)<\/b>Attended to assess problem roof area.Specialist roofing\/glazing contractor will probably be needed.<\/p>

18\/06\/2021 16:31 (jane)<\/b>Glaziers attending around 28th June, client been notified <\/p>

02\/07\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>

15\/07\/2021 11:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2021 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49302","activity_ticket_id":"47828","ticket_reference":"HDT48909","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to roof leak ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/06\/21","activity_end":"2021-06-18 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58681","activity_notes":"To attend to roof leak ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 16:22 (System)<\/b>Ticket Created<\/p>

22\/06\/2021 10:18 (iain)<\/b>Leak.<\/p>

22\/06\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49303","activity_ticket_id":"47829","ticket_reference":"HDT48910","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To remove door frame to allow heating vessel to be removed - FOR TUESDAY 22ND JUNE - KIM TO CONFIRM A TIME ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/21","activity_end":"2021-06-22 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58682","activity_notes":"To remove door frame to allow heating vessel to be removed - FOR TUESDAY 22ND JUNE - KIM TO CONFIRM A TIME ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 16:42 (System)<\/b>Ticket Created<\/p>

22\/06\/2021 13:08 (travis)<\/b>Remove door and frame,Wait for engineers to install large pressure tank and reinstall frame and door.<\/p>

22\/06\/2021 13:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49304","activity_ticket_id":"47831","ticket_reference":"HDT48912","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"power keeps tripping ","ticket_address_1":"48 Gerrard Street (location E)","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Gerrard Street","cs_id":"349","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QL","ticket_client_site":"349","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/21","activity_end":"2021-06-21 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58683","activity_notes":"power keeps tripping can you see what the issue is and why does it keep tripping.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 09:55 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 08:31 (alan)<\/b>Look at circuit tripping out Fault found to be MCB Order replacement <\/p>

28\/06\/2021 08:56 (alan)<\/b>Return to site and replace faulty MCB to sensor <\/p>

28\/06\/2021 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49305","activity_ticket_id":"47832","ticket_reference":"HDT48913","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lights above Opera Tavern and Bodeans ","ticket_address_1":"23 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Catherine Street","cs_id":"970","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"970","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/21","activity_end":"2021-06-21 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58684","activity_notes":": #SI-930-40512Issue Details: Please attend site to 23\/25 Catherine Street to the lights above Opera Tavern and Bodeans to repair the section of winter lights that appear not to be working.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 09:57 (System)<\/b>Ticket Created<\/p>

22\/06\/2021 11:15 (alan)<\/b>Reset circuits adjust time clocks for all Oprah quarter festoonlights And report back 10 lamps are blown <\/p>

22\/06\/2021 13:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49306","activity_ticket_id":"47833","ticket_reference":"HDT48914","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - leak ","ticket_address_1":"Flat 3, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"917","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"917","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58685","activity_notes":"emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2021 09:58 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49307","activity_ticket_id":"47834","ticket_reference":"HDT48915","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - blocked toilets ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58686","activity_notes":"emergency call out - blocked toilets ","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2021 10:02 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49308","activity_ticket_id":"47835","ticket_reference":"HDT48916","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Decorating to toilet from leak ","ticket_address_1":"Flat 1","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/06\/21","activity_end":"2021-06-21 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58687","activity_notes":"Decorating to toilet from leak ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 10:25 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 10:26 (sandra)<\/b>quoted for redecs but the toilet started leaking down the wall after the itcs were finsihed. Went back and redecorated the wall by the toilet where damaged <\/p>

24\/06\/2021 09:30 (dean)<\/b>Done 145.00<\/p>

24\/06\/2021 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49309","activity_ticket_id":"47836","ticket_reference":"HDT48917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken door in Flat 4","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/06\/21","activity_end":"2021-06-21 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58688","activity_notes":"broken door in Flat 4 - keys property is vacant ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 10:27 (System)<\/b>Ticket Created<\/p>

22\/06\/2021 15:16 (travis)<\/b>Repair of door frame, replacement of architrave,new night latch fitted, retaining old barrel\/keys.Decoration required.<\/p>

06\/07\/2021 11:32 (dean)<\/b>Done 90.00<\/p>

06\/07\/2021 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49310","activity_ticket_id":"47511","ticket_reference":"HDT48592","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14119 - Flooring refurbishment works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/06\/21","activity_end":"2021-06-21 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58689","activity_notes":"Flooring refurbishment works ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 15:32 (roy)<\/b>Move large desks<\/p>

11\/06\/2021 10:28 (alan)<\/b>Move furniture as needed<\/p>

21\/06\/2021 06:58 (alan)<\/b>Move furniture for flooring works <\/p>

22\/06\/2021 13:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49311","activity_ticket_id":"47838","ticket_reference":"HDT48919","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Redecorating by close of business 24\/06","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/06\/21","activity_end":"2021-06-21 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58690","activity_notes":"Redecorating by close of business 24\/06Angela has said she knows the kitchen needs to be decorated. Can you touch up everywhere else. If its a lot more, quote first.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 11:43 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:27 (dean)<\/b>Done 470.00<\/p>

06\/07\/2021 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49312","activity_ticket_id":"47839","ticket_reference":"HDT48920","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - by COB 24\/06","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/06\/21","activity_end":"2021-06-21 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58691","activity_notes":"Inter-tenancy checks - COB 24\/06I need the list today and a list of tenants items with photos other than below the outgoing tenant has left the following items for the incoming tenant;It should be a chest of drawers in the main bedroom - the dining table with its chairs and two separate chairs Can we have all other Items on the list here?","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 11:46 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 16:07 (travis)<\/b>Kitchen-cupboard door alignment,Bedroom one- wardrobe door requires adjustment and ensuite shower mastic needs replacement,Bedroom two-wardrobe door not shutting,Main toilet off hallway-Tiled floor grout is missing in places,needs replacement.<\/p>

21\/06\/2021 16:15 (travis)<\/b>Also,all white walls have scuff\/furniture marks on them and will require decoration.<\/p>

23\/06\/2021 08:13 (iain)<\/b>ITC's. List completed plus supplied and fitted new shuwer door seal.<\/p>

23\/06\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 07:53 (iain)<\/b>Meter readings.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49313","activity_ticket_id":"47840","ticket_reference":"HDT48921","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"\u00c2\u00a3100 Top up on the electric meter","ticket_address_1":"1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/21","activity_end":"2021-06-21 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58692","activity_notes":"100 Top up on the electric meter","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 13:22 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

21\/06\/2021 13:23 (alan)<\/b>Top up meter<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49314","activity_ticket_id":"47842","ticket_reference":"HDT48923","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"door closer arm keeps dropping ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/21","activity_end":"2021-06-21 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58693","activity_notes":"door closer arm keeps dropping ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 14:51 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 08:48 (roy)<\/b>I think this is repairable but took photos so we can provide cost of new<\/p>

01\/07\/2021 12:58 (roy)<\/b>Removed\/Replaced door closer<\/p>

01\/07\/2021 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49315","activity_ticket_id":"47843","ticket_reference":"HDT48924","ticket_client":"2107","client_name":"Tower Pensions Trustees Limited ","ticket_title":"No water supply to the bathroom ","ticket_address_1":"Flat 1","ticket_address_2":"22 Devonshire Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6PG","cs_address_1":"Flat 1","cs_id":"973","cs_address_2":"22 Devonshire Street","cs_town":"London ","cs_postcode":"W1G 6PG","ticket_client_site":"973","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/21","activity_end":"2021-06-21 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58694","activity_notes":"No water supply to the bathroom -8am tuesday and tenant will give access ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 15:44 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 06:40 (michaelk)<\/b>Attended site to investigate no water to flat, however the flat was running ok. Attempted to investigate storage tanks, but access require 2 x engineers, as hatch is located over the staircase. 1 hr 50.<\/p>

28\/06\/2021 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

02\/08\/2021 14:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2021 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49316","activity_ticket_id":"47844","ticket_reference":"HDT48925","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check on the lights in the common parts","ticket_address_1":"82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1D 5AY","cs_address_1":"82 Shaftesbury Avenue ","cs_id":"269","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/21","activity_end":"2021-06-22 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58695","activity_notes":"check on the lights in the common parts","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 09:19 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 07:07 (alan)<\/b>Repair faulty fitting on staircase and replace 4 blown lamps <\/p>

23\/06\/2021 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49317","activity_ticket_id":"47836","ticket_reference":"HDT48917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken door in Flat 4","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/21","activity_end":"2021-06-22 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58696","activity_notes":"broken door in Flat 4","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2021 10:27 (System)<\/b>Ticket Created<\/p>

22\/06\/2021 15:16 (travis)<\/b>Repair of door frame, replacement of architrave,new night latch fitted, retaining old barrel\/keys.Decoration required.<\/p>

06\/07\/2021 11:32 (dean)<\/b>Done 90.00<\/p>

06\/07\/2021 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49318","activity_ticket_id":"47839","ticket_reference":"HDT48920","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - by COB 24\/06","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/06\/21","activity_end":"2021-06-22 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58697","activity_notes":"Kitchen-cupboard door alignment,Bedroom one- wardrobe door requires adjustment and ensuite shower mastic needs replacement, Bedroom two-wardrobe door not shutting, Main toilet off hallway- Tiled floor grout is missing in places,needs replacement.needs to be completed by 24\/6","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 11:46 (System)<\/b>Ticket Created<\/p>

21\/06\/2021 16:07 (travis)<\/b>Kitchen-cupboard door alignment,Bedroom one- wardrobe door requires adjustment and ensuite shower mastic needs replacement,Bedroom two-wardrobe door not shutting,Main toilet off hallway-Tiled floor grout is missing in places,needs replacement.<\/p>

21\/06\/2021 16:15 (travis)<\/b>Also,all white walls have scuff\/furniture marks on them and will require decoration.<\/p>

23\/06\/2021 08:13 (iain)<\/b>ITC's. List completed plus supplied and fitted new shuwer door seal.<\/p>

23\/06\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 07:53 (iain)<\/b>Meter readings.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49319","activity_ticket_id":"46816","ticket_reference":"HDT47897","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Pre-tenancy checks - Tuesday 9th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"667","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"667","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/21","activity_end":"2021-06-22 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58698","activity_notes":"door to be reconnected","activity_timesheet":null,"ticket_notes_combined":"

05\/02\/2021 11:29 (System)<\/b>Ticket Created<\/p>

09\/02\/2021 13:01 (alan)<\/b>End of tenancy listReplace window stay to window in main room due to window blown about in wind<\/p>

09\/02\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2021 13:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/02\/2021 10:21 (sandra)<\/b>window stay completed <\/p>

16\/03\/2021 10:34 (sandra)<\/b>no electricity in this flat. Lilian is aware. needs money on the card <\/p>

22\/03\/2021 13:00 (alan)<\/b>Replace extractor fan in kitchen<\/p>

31\/03\/2021 18:28 (dean)<\/b>Done 360.00<\/p>

01\/04\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49320","activity_ticket_id":"47845","ticket_reference":"HDT48926","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to replace blown lamps in common parts","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/21","activity_end":"2021-06-22 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58699","activity_notes":"to replace blown lamps in common parts","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 11:44 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 12:34 (alan)<\/b>Replace 7 blown lamps in common parts <\/p>

23\/06\/2021 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49321","activity_ticket_id":"47846","ticket_reference":"HDT48927","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Provide a Dehumidifier unit ","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"974","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/06\/21","activity_end":"2021-06-22 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58700","activity_notes":"Provide a Dehumidifier unit Hi Sandra, can you please arrange. I think we may need a fairly big unit.","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 11:45 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 09:45 (sandra)<\/b>Roy taking De-hum from 61 chandos School of Wok to this property today 23\/6<\/p>

24\/06\/2021 12:54 (roy)<\/b>Set up Dehumidifier<\/p>

05\/07\/2021 10:22 (sandra)<\/b>to be removed today 5\/7<\/p>

05\/07\/2021 16:41 (roy)<\/b>Removal of dehumidifier <\/p>

05\/07\/2021 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49322","activity_ticket_id":"47847","ticket_reference":"HDT48928","ticket_client":"2105","client_name":"S K Estates & Finance Ltd ","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"Evelyn Mansions Carlisle Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1P 1NH","cs_address_1":"Flat 2","cs_id":"976","cs_address_2":"Evelyn Mansions Carlisle Place ","cs_town":"London ","cs_postcode":"SW1P 1NH","ticket_client_site":"976","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/21","activity_end":"2021-06-24 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58701","activity_notes":"THURDAY AT MID DAY Things we need sorting are a poor draining wc (green bathroom)Put tv & brackets up on wallPUT UP CHANDELIER IN HALLPOSSIBLE LIGHT IN HALLRemove kitchen curtain to 2nd bedroomOpen stuck bedroom windowsMeet my wife SJ on site at 1200 on Thursday ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 16:21 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 08:28 (alan)<\/b>Put up light and help lain <\/p>

25\/06\/2021 08:53 (iain)<\/b>List of works.<\/p>

25\/06\/2021 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49323","activity_ticket_id":"47847","ticket_reference":"HDT48928","ticket_client":"2105","client_name":"S K Estates & Finance Ltd ","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"Evelyn Mansions Carlisle Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1P 1NH","cs_address_1":"Flat 2","cs_id":"976","cs_address_2":"Evelyn Mansions Carlisle Place ","cs_town":"London ","cs_postcode":"SW1P 1NH","ticket_client_site":"976","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/21","activity_end":"2021-06-24 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58702","activity_notes":"THURSDAY MID DAY POOR DRAINING IN THE GREEN BATHROOMPUT TV AND BRACKETS UP ON WALLPut up chandelier in hallPossible light in kitchenREMOVE KITCHEN CURTAIN TO 2ND BEDROOM OPEN STUCK BEDROOM WINDOW Meet my wife SJ on site at 1200 on Thursday ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2021 16:21 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 08:28 (alan)<\/b>Put up light and help lain <\/p>

25\/06\/2021 08:53 (iain)<\/b>List of works.<\/p>

25\/06\/2021 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49324","activity_ticket_id":"47830","ticket_reference":"HDT48911","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty dimmer Switches","ticket_address_1":"Flat 2.02.","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02.","cs_id":"969","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"969","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/21","activity_end":"2021-06-22 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58703","activity_notes":"Faulty dimmer Switches","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 09:48 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:15 (alan)<\/b>Replace faulty dimmer module <\/p>

01\/07\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49325","activity_ticket_id":"47841","ticket_reference":"HDT48922","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water ingress from roof into flat ","ticket_address_1":"Flat 3","ticket_address_2":"69 Lisson Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 5DA","cs_address_1":"Flat 3","cs_id":"972","cs_address_2":"69 Lisson Street ","cs_town":"London ","cs_postcode":"NW1 5DA","ticket_client_site":"972","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/21","activity_end":"2021-06-24 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58704","activity_notes":"THURSDAY MORNING 8 AM The tenants details as below. Complains of water ingress into a bedroom from roof above. Her name is Josephine , her phone number is +44 7723 130319 ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 13:24 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 09:28 (sandra)<\/b>emailed client for roof access as tenant doesnt know how to get on to the roof and there is no loft access. <\/p>

25\/06\/2021 08:54 (iain)<\/b>Leak.<\/p>

28\/06\/2021 11:04 (sandra)<\/b>booiked 9.30 tuesday <\/p>

29\/06\/2021 09:50 (travis)<\/b>No access to roof,Attended, gained access to stairwell and set up telescopic ladders to reach skylight,Found skylight to be permanently fitted from above,This exhausts all avenues to gain access to roof,my only recommendation now would be to liase with Westferry (lee),To see if he's available to meet up and give access via his cherry picker.<\/p>

29\/06\/2021 11:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49326","activity_ticket_id":"47799","ticket_reference":"HDT48880","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/21","activity_end":"2021-06-25 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58705","activity_notes":"To carry out full compliance testing - 25th ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2021 15:26 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49327","activity_ticket_id":"47800","ticket_reference":"HDT48881","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE ","ticket_address_1":"Flat 3, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Egmont House","cs_id":"411","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"411","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/21","activity_end":"2021-06-25 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58706","activity_notes":"To carry out full compliance testing - Friday 25th ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 15:37 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:46 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49328","activity_ticket_id":"47801","ticket_reference":"HDT48882","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE ","ticket_address_1":"Flat 4, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, Egmont House ","cs_id":"958","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"958","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/21","activity_end":"2021-06-25 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58707","activity_notes":"To carry out full compliance testing - 25th Friday ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2021 15:49 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49329","activity_ticket_id":"47802","ticket_reference":"HDT48883","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Exeter Mansions ","cs_id":"959","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"959","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/21","activity_end":"2021-06-29 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58708","activity_notes":"To carry out full compliance testing - 29th ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 15:53 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 11:01 (michaelk)<\/b>Completed full compliance. 185<\/p>

08\/07\/2021 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49330","activity_ticket_id":"47803","ticket_reference":"HDT48884","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR 2ND JULY - TENANT WILL GIVE ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-06-29 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58709","activity_notes":"To carry out full compliance testing - FOR 2ND JULY - TENANT WILL GIVE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 15:58 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:18 (michaelk)<\/b>Completed full compliance 185<\/p>

06\/07\/2021 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49331","activity_ticket_id":"47804","ticket_reference":"HDT48885","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/21","activity_end":"2021-06-29 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58710","activity_notes":"To carry out full compliance testing - tuesday 29th ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2021 16:02 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49332","activity_ticket_id":"47836","ticket_reference":"HDT48917","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"broken door in Flat 4","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/06\/21","activity_end":"2021-06-23 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58711","activity_notes":"broken door in Flat 4needs decorating after repair ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 10:27 (System)<\/b>Ticket Created<\/p>

22\/06\/2021 15:16 (travis)<\/b>Repair of door frame, replacement of architrave,new night latch fitted, retaining old barrel\/keys.Decoration required.<\/p>

06\/07\/2021 11:32 (dean)<\/b>Done 90.00<\/p>

06\/07\/2021 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49333","activity_ticket_id":"47848","ticket_reference":"HDT48929","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14184 - redecorating in Helios Restaurant ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/06\/21","activity_end":"2021-06-23 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58712","activity_notes":"redecorating in Helios Restaurant ","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49334","activity_ticket_id":"47797","ticket_reference":"HDT48878","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into flat 9 from Flat 6 - The leak from the shower in flat 6 still seems to be ongoing","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/21","activity_end":"2021-06-23 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58713","activity_notes":"shower investigation with Roy ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2021 09:42 (System)<\/b>Ticket Created<\/p>

17\/06\/2021 14:09 (jane)<\/b>Programmed in for Tuesday 22nd June at 10am with Flat 6, tenant will be home <\/p>

18\/06\/2021 10:36 (roy)<\/b>This is definitely getting worse.Need to remove part of the ceiling to try and access underneath the showerTenant going away end of month but needs doing sooner.Have arranged for Tuesday <\/p>

23\/06\/2021 08:54 (roy)<\/b>With Michael investigating leak.<\/p>

23\/06\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49335","activity_ticket_id":"47849","ticket_reference":"HDT48930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14177 - Replacement tiled flooring","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/06\/21","activity_end":"2021-06-23 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58714","activity_notes":"Replacement tiled flooring ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2021 15:54 (iain)<\/b>Uplift floor.<\/p>

07\/07\/2021 09:28 (iain)<\/b>Uplifted tiled floor amd made good.<\/p>

21\/07\/2021 09:36 (iain)<\/b>Clear job.<\/p>

22\/07\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>

22\/07\/2021 16:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2021 15:04 (roy)<\/b>Extremely difficult but toilet has now been refitted.SILICONE still needs doing and other works in flat.Also Michael noticed behind the wall the flush pipe has and still is leaking when flushed.Needs new but major works<\/p>

28\/07\/2021 07:15 (michaelk)<\/b>Attended site to re-fit toilet following floor replacement. New flush cone and pan connector was installed, drilled floor and tested for leaks. Roy is going to seal in with mastik. 2hrs labour 95.<\/p>

29\/07\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49336","activity_ticket_id":"47565","ticket_reference":"HDT48646","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy works - 18th June ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/21","activity_end":"2021-06-23 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58715","activity_notes":"To carry out pre-tenancy works - 18th June ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2021 10:42 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 11:57 (travis)<\/b>Itc complete,Decoration remaining.Reinstall window restrictors,Tightened up all cupboard door knobs,Realignment of kitchen cupboards,Introduced X2 floor fitted door stops to prevent further wall damage toAll window shutters adjusted to stop bottom binding when closing,Beading around shutters refitted,Items left removed,Paint,Moving boxes,Toiletries, towels,free standing toilet roll holder,Crockery and cutlery ect.Meters read and relayed to mapps.<\/p>

23\/06\/2021 12:33 (alan)<\/b>Replace 4 blown lamps and repair broken light fitting in bedroom <\/p>

23\/06\/2021 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49337","activity_ticket_id":"47825","ticket_reference":"HDT48906","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked outlet on roof ","ticket_address_1":"Flat 5","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"937","cs_address_2":"17a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"937","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/06\/21","activity_end":"2021-06-23 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58716","activity_notes":"Blocked outlet on roof ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 12:33 (System)<\/b>Ticket Created<\/p>

18\/06\/2021 13:21 (roy)<\/b>Removed grill and cleared outletAll ok<\/p>

18\/06\/2021 14:04 (jane)<\/b>Tenant showed me two leaks The one into the kitchen has been sorted.The outlet was caked up inside.Cleared and all ok The second one is a bit more complicated.Nothing obvious as it is a felt roof.Would need to return with acropol when the weather is better than today.<\/p>

23\/06\/2021 12:42 (iain)<\/b>Seal roof.<\/p>

23\/06\/2021 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49338","activity_ticket_id":"47851","ticket_reference":"HDT48932","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 7-9 Charing Cross Road ","cs_id":"527","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"527","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/06\/21","activity_end":"2021-06-23 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58717","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2021 10:22 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 11:44 (sandra)<\/b>8 - 12 friday. <\/p>

02\/07\/2021 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49339","activity_ticket_id":"47852","ticket_reference":"HDT48933","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"tighten up all loose door handles throughout the common parts ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/06\/21","activity_end":"2021-06-23 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58718","activity_notes":"tighten up all loose door handles throughout the common parts ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2021 11:40 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 07:54 (iain)<\/b>Door handles.<\/p>

24\/06\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49340","activity_ticket_id":"47853","ticket_reference":"HDT48934","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads - 28th June ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/21","activity_end":"2021-06-28 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58719","activity_notes":"Inter-tenancy checks and meter reads - 28th June ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2021 12:12 (System)<\/b>Ticket Created<\/p>

23\/06\/2021 12:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49341","activity_ticket_id":"47854","ticket_reference":"HDT48935","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water leak from ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"23 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"977","cs_address_2":"23 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"977","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/21","activity_end":"2021-06-23 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58720","activity_notes":"Water leak from ceiling 9AM TOMORROW MORNING THURSDAY I hope you are well, would you please send someone to check a leak from our bathroom ceiling, water drop through the ceiling light and that is brown colour.Please let know when the plumber come","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2021 12:26 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 12:52 (roy)<\/b>Leak was from blocked toilets on Friday night where it overspilled onto the floor.Removed blown out bulb and water from ceiling.Quote now required<\/p>

24\/06\/2021 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49342","activity_ticket_id":"47855","ticket_reference":"HDT48936","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14294 - Redecoration of water damage to bathroom - PO Numbers : VP28430-17","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/06\/21","activity_end":"2021-06-23 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58721","activity_notes":"Redecoration of water damage to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 11:31 (dean)<\/b>Done 420.99<\/p>

06\/07\/2021 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49343","activity_ticket_id":"47856","ticket_reference":"HDT48937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITCS checks as property has been emprty","ticket_address_1":"Flat 2","ticket_address_2":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"737","cs_address_2":"13-15 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"737","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/21","activity_end":"2021-06-23 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58722","activity_notes":"ITCS checks as property has been emprtycracked light switch - can you take a look at this before 25th when tenant moves in window in bathroom to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2021 12:57 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 07:54 (iain)<\/b>Check property.<\/p>

24\/06\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49344","activity_ticket_id":"47856","ticket_reference":"HDT48937","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITCS checks as property has been emprty","ticket_address_1":"Flat 2","ticket_address_2":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"737","cs_address_2":"13-15 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"737","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/06\/21","activity_end":"2021-06-23 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58723","activity_notes":"ITCS checks as property has been emprtycan you check property and take the measurements of the bathroom window that is crackeed. ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2021 12:57 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 07:54 (iain)<\/b>Check property.<\/p>

24\/06\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49345","activity_ticket_id":"47857","ticket_reference":"HDT48938","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check everything in good order ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/06\/21","activity_end":"2021-06-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58724","activity_notes":"ITCS are completed and just needs a check to see if everything is working tenant moves in on 28th ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2021 13:00 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 08:54 (iain)<\/b>Check property.<\/p>

25\/06\/2021 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49346","activity_ticket_id":"47858","ticket_reference":"HDT48939","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"check all is working after ITC checks - FOR MONDAY 29TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"755","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"755","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/21","activity_end":"2021-06-23 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58725","activity_notes":"check all is working after ITC checks property has been empty and tenant moves in on 1st July ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2021 13:02 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 15:54 (iain)<\/b>Check property.<\/p>

29\/06\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49347","activity_ticket_id":"47859","ticket_reference":"HDT48940","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14293 - Bathroom works - leak into flat 6 from Flat 9","ticket_address_1":"Flat 6, Goodwins House","ticket_address_2":"55-58 St Matins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/21","activity_end":"2021-06-28 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58726","activity_notes":"Bathroom works - leak into flat 6 from Flat 9","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 06:36 (michaelk)<\/b>Attended job to investigate leak into flat 9. Installed access panel into bathroom of flat 6 to inspect shower controls. Tested shower tray but was unable to access trap and waste pipes, which have been proved that there is a problem beneath tray. A quote has been sent to remove tray and replace trap and waste fittings. 4 hrs labour plus parts 201.00<\/p>

30\/06\/2021 14:44 (travis)<\/b>Measure up for materials\/quote to reinstate sub floor and tiling.<\/p>

01\/07\/2021 08:45 (roy)<\/b>With Michael removing shower tray and door.Seeking leak<\/p>

01\/07\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49348","activity_ticket_id":"47807","ticket_reference":"HDT48888","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.02.","cs_id":"969","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"969","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/21","activity_end":"2021-06-30 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58727","activity_notes":"To carry out full compliance testing - Wednesday 30th ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2021 16:31 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49349","activity_ticket_id":"47808","ticket_reference":"HDT48889","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/21","activity_end":"2021-06-30 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58728","activity_notes":"To carry out full compliance testing - Wednesday 30th ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 16:35 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:35 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49350","activity_ticket_id":"47809","ticket_reference":"HDT48890","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"305","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"305","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/21","activity_end":"2021-06-30 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58729","activity_notes":"To carry out full compliance testing - Wednesday 30th ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 16:44 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:35 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49351","activity_ticket_id":"47810","ticket_reference":"HDT48891","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"255","cs_address_2":"8a Gerrrd Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"255","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/21","activity_end":"2021-06-30 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58730","activity_notes":"To carry out full compliance testing - 30th Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 16:47 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:36 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49352","activity_ticket_id":"47811","ticket_reference":"HDT48892","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 4TH WEEK OF JUNE","ticket_address_1":"Flat 3.01","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/21","activity_end":"2021-06-30 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58731","activity_notes":"To carry out full compliance testing - 30th Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2021 16:50 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:36 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49353","activity_ticket_id":"47818","ticket_reference":"HDT48899","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 2ND WEEK OF JULY - VP27751-22","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, Nassau House ","cs_id":"495","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"495","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/21","activity_end":"2021-07-20 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58732","activity_notes":"To carry out full compliance testing - 20th July ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:32 (System)<\/b>Ticket Created<\/p>

19\/07\/2021 14:17 (sandra)<\/b>rescheduled to 20th July due to isolation <\/p>

21\/07\/2021 19:38 (michaelk)<\/b>Completed full compliance. 185.<\/p>

22\/07\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49354","activity_ticket_id":"47819","ticket_reference":"HDT48900","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 2ND WEEK OF JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat, 24 Rupert Street\/5B Rupert Court","cs_id":"966","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"966","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/21","activity_end":"2021-07-06 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58733","activity_notes":"To carry out full compliance testing - 6th July ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:34 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:55 (michaelk)<\/b>Completed full compliance. 185<\/p>

09\/07\/2021 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49355","activity_ticket_id":"47860","ticket_reference":"HDT48941","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 2, 37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"86","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"86","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/21","activity_end":"2021-06-23 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58734","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2021 13:33 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 06:59 (alan)<\/b>Electrical inspection <\/p>

24\/06\/2021 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49356","activity_ticket_id":"47820","ticket_reference":"HDT48901","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 2ND WEEK OF JULY - (KU Bar off) - VP27746-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"916","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"916","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/21","activity_end":"2021-07-06 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58735","activity_notes":"To carry out full compliance testing - 6th July ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:36 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:16 (michaelk)<\/b>Completed full compliance 185<\/p>

06\/07\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49357","activity_ticket_id":"47822","ticket_reference":"HDT48903","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 2ND WEEK OF JULY - VP 27753-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"828","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"828","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/21","activity_end":"2021-07-07 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58736","activity_notes":"To carry out full compliance testing - 7th July ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:39 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:52 (michaelk)<\/b>Completed full compliance. 185<\/p>

09\/07\/2021 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49358","activity_ticket_id":"47823","ticket_reference":"HDT48904","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 2ND WEEK OF JULY -VP 27753-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/21","activity_end":"2021-07-07 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58737","activity_notes":"To carry out full compliance testing - 7th July ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:40 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:53 (michaelk)<\/b>Completed full compliance. 185<\/p>

09\/07\/2021 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49359","activity_ticket_id":"47737","ticket_reference":"HDT48818","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR FRIDAY 9TH JULY - VACANT FLAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"738","cs_address_2":"10 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"738","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/21","activity_end":"2021-07-15 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58738","activity_notes":"Need a new heat alarmVacant ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:51 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 13:26 (jane)<\/b>To replace alarm as out of date, need to return <\/p>

09\/07\/2021 14:07 (roy)<\/b>Pat and smoke test.Need a new heat alarm<\/p>

15\/07\/2021 12:06 (roy)<\/b>Repaced out of date alarm<\/p>

15\/07\/2021 12:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49360","activity_ticket_id":"47738","ticket_reference":"HDT48819","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Before 15\/07","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/21","activity_end":"2021-07-09 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58739","activity_notes":"To carry out PAT testing and alarm testing9th July ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 15:54 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 14:08 (roy)<\/b>Pat and smoke test<\/p>

09\/07\/2021 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49361","activity_ticket_id":"47739","ticket_reference":"HDT48820","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Before 15\/07 - RE-BOOKING FOR 19TH JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/21","activity_end":"2021-07-09 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58740","activity_notes":"alarms can be changed todaywith keys but knock first. ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:20 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 09:01 (roy)<\/b>Pat test but alarms need replacing.5 years out of date<\/p>

17\/08\/2021 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49362","activity_ticket_id":"47740","ticket_reference":"HDT48821","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR FRIDAY 9TH JULY - VACANT FLAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"723","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"723","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/21","activity_end":"2021-06-23 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58741","activity_notes":"To carry out PAT testing and alarm testing - 9TH july ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:24 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 09:05 (roy)<\/b>Pat and smoke test<\/p>

29\/06\/2021 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49363","activity_ticket_id":"47741","ticket_reference":"HDT48822","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - FOR FRIDAY 9TH JULY - VACANT FLAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/21","activity_end":"2021-07-09 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58742","activity_notes":"To carry out PAT testing and alarm testing - 9TH july ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 16:26 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49364","activity_ticket_id":"47742","ticket_reference":"HDT48823","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Before 14\/07","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"944","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"944","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/21","activity_end":"2021-07-09 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58743","activity_notes":"To carry out PAT testing and alarm testing - 9TH july ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:29 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 14:08 (roy)<\/b>Pat and smoke test<\/p>

09\/07\/2021 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49365","activity_ticket_id":"47743","ticket_reference":"HDT48824","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Before 14\/07 - KEYS FOR ACESS AT 9AM ON 13TH JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 13 Goodwins Court ","cs_id":"945","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/21","activity_end":"2021-07-13 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58744","activity_notes":"To carry out PAT testing and alarm testing - 13 JULY 2021","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:31 (System)<\/b>Ticket Created<\/p>

19\/07\/2021 15:44 (sandra)<\/b>need to replace alarms as out of date <\/p>

20\/07\/2021 09:00 (roy)<\/b>Pat test But alarms need replacing 5 years out of date<\/p>

29\/07\/2021 12:51 (roy)<\/b>Replaced old alarms<\/p>

29\/07\/2021 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49366","activity_ticket_id":"47744","ticket_reference":"HDT48825","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Before 14\/07","ticket_address_1":"Flat 3, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 Goodwins Court ","cs_id":"891","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"891","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/21","activity_end":"2021-07-13 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58745","activity_notes":"To carry out PAT testing and alarm testing - 13 July 2021","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 16:32 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49367","activity_ticket_id":"47745","ticket_reference":"HDT48826","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Before 29\/07","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"946","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"946","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/21","activity_end":"2021-06-23 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58746","activity_notes":"To carry out PAT testing and alarm testing - 13th july 2021","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:34 (System)<\/b>Ticket Created<\/p>

15\/07\/2021 08:28 (roy)<\/b>Pat and smoke test<\/p>

15\/07\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49368","activity_ticket_id":"47746","ticket_reference":"HDT48827","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Before 29\/07","ticket_address_1":"Flat 2, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"947","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"947","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/21","activity_end":"2021-07-13 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58747","activity_notes":"To carry out PAT testing and alarm testing - 13 July 2021","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:36 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 16:40 (roy)<\/b>Pat and smoke test<\/p>

15\/07\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49369","activity_ticket_id":"47747","ticket_reference":"HDT48828","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out PAT testing and alarm testing - Before 29\/07","ticket_address_1":"Flat 3, 5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"948","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"948","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/21","activity_end":"2021-07-13 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58748","activity_notes":"To carry out PAT testing and alarm testing - 13th July ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:38 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 16:41 (roy)<\/b>Pat and smoke test<\/p>

15\/07\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49370","activity_ticket_id":"47821","ticket_reference":"HDT48902","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - TO CONFIRM A DATE WITHIN THE 2ND WEEK OF JULY - VP 27746-26","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/21","activity_end":"2021-07-06 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58749","activity_notes":"To carry out full compliance testing - 6th July ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2021 10:37 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:17 (michaelk)<\/b>Completed full compliance 185<\/p>

06\/07\/2021 11:17 (michaelk)<\/b>Completed full compliance 185<\/p>

06\/07\/2021 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49371","activity_ticket_id":"47748","ticket_reference":"HDT48829","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 13\/07","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/21","activity_end":"2021-07-12 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58750","activity_notes":"Full Compliance Testing - before 12th July THIS ONE IS VACANT ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:42 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:11 (michaelk)<\/b>Completed full compliance 185<\/p>

12\/07\/2021 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49372","activity_ticket_id":"47749","ticket_reference":"HDT48830","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 15\/07","ticket_address_1":"Flat 2, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"949","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"949","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/21","activity_end":"2021-07-12 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58751","activity_notes":"Full Compliance Testing - 12th July ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 16:44 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49373","activity_ticket_id":"47750","ticket_reference":"HDT48831","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 05\/07","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58752","activity_notes":"Full Compliance Testing - 2nd July ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 16:45 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49374","activity_ticket_id":"47751","ticket_reference":"HDT48832","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 05\/07 - For Friday 2nd July - keys as tenant will not be home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"713","cs_address_2":"33 Cranbourn Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"713","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58753","activity_notes":"Full Compliance Testing - 2nd July ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:46 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:24 (michaelk)<\/b>Completed full compliance. 185.<\/p>

02\/07\/2021 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49375","activity_ticket_id":"47752","ticket_reference":"HDT48833","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 05\/07 - Vacant Flat","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58754","activity_notes":"Full Compliance Testing - 2nd July ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 16:48 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49376","activity_ticket_id":"47753","ticket_reference":"HDT48834","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 05\/07","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58755","activity_notes":"Full Compliance Testing - 1st July ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:49 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:28 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/07\/2021 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49377","activity_ticket_id":"47754","ticket_reference":"HDT48835","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 05\/07 -Booked for Friday 9th July - tenant will be home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/21","activity_end":"2021-07-01 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58756","activity_notes":"Full Compliance Testing - 1st July ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2021 16:50 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49378","activity_ticket_id":"47756","ticket_reference":"HDT48837","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 28\/06","ticket_address_1":"Flat 3, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"952","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/21","activity_end":"2021-06-25 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58757","activity_notes":"Full Compliance Testing - 25th June this one is vacant ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:53 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:44 (michaelk)<\/b>Completed cert\/service plus plumbing. 145.<\/p>

02\/07\/2021 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49379","activity_ticket_id":"47757","ticket_reference":"HDT48838","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Full Compliance Testing - before 06\/07","ticket_address_1":"Flat 1, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58758","activity_notes":"Full Compliance Testing - THIS ONE IS VACANTBOOKED FOR 1ST JULY ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2021 16:54 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:30 (michaelk)<\/b>Completed full compliance. 185.<\/p>

02\/07\/2021 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49380","activity_ticket_id":"47861","ticket_reference":"HDT48942","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove and dispose of mattress - keys from site office ","ticket_address_1":"Flat 4, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/21","activity_end":"2021-06-24 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58759","activity_notes":"To remove and dispose of mattress - keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 09:26 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 10:48 (iain)<\/b>Remove and dispose of mattress.<\/p>

25\/06\/2021 10:59 (jane)<\/b>Still waiting instruction to remove side drawer <\/p>

28\/06\/2021 13:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49381","activity_ticket_id":"47862","ticket_reference":"HDT48943","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The communal system will also need to be earthed when the engineers come to resolve the signal issues.","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"24\/06\/21","activity_end":"2021-06-24 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58760","activity_notes":"The communal system will also need to be earthed when the engineers come to resolve the signal issues.","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2021 09:48 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 15:23 (jane)<\/b>Engineer attending on 2nd July <\/p>

08\/07\/2021 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49382","activity_ticket_id":"47863","ticket_reference":"HDT48944","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Water is coming through the building, flooding the property of flat 3 and possibly problems with the electrics ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/21","activity_end":"2021-06-24 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58761","activity_notes":"Emergency call-out - Water is coming through the building, flooding the property of flat 3 and possibly problems with the electrics ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 10:02 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 10:03 (jane)<\/b>(Ticket Closed)<\/p>

24\/06\/2021 19:43 (roy)<\/b>Early morning call out<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49383","activity_ticket_id":"47849","ticket_reference":"HDT48930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14177 - Replacement tiled flooring","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/21","activity_end":"2021-06-24 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58762","activity_notes":"Replacement tiled flooring ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 15:54 (iain)<\/b>Uplift floor.<\/p>

07\/07\/2021 09:28 (iain)<\/b>Uplifted tiled floor amd made good.<\/p>

21\/07\/2021 09:36 (iain)<\/b>Clear job.<\/p>

22\/07\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>

22\/07\/2021 16:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2021 15:04 (roy)<\/b>Extremely difficult but toilet has now been refitted.SILICONE still needs doing and other works in flat.Also Michael noticed behind the wall the flush pipe has and still is leaking when flushed.Needs new but major works<\/p>

28\/07\/2021 07:15 (michaelk)<\/b>Attended site to re-fit toilet following floor replacement. New flush cone and pan connector was installed, drilled floor and tested for leaks. Roy is going to seal in with mastik. 2hrs labour 95.<\/p>

29\/07\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49384","activity_ticket_id":"47866","ticket_reference":"HDT48947","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak - possibly from shower controls - guest moves out at 1pm today ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/21","activity_end":"2021-06-24 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58763","activity_notes":"Leak - possibly from shower controls - guest moves out at 1pm today ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 11:05 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 19:40 (roy)<\/b>3 x different leaks but ntr Friday to carry out repairs<\/p>

25\/06\/2021 17:25 (roy)<\/b>Refixed shower controls and back plate.Resealed shower door and screen Cleaned out trap<\/p>

28\/06\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49385","activity_ticket_id":"47867","ticket_reference":"HDT48948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR FRIDAY 25TH JUNE ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/21","activity_end":"2021-06-24 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58764","activity_notes":"To carry out pre-tenancy checks - FOR FRIDAY 25TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 11:27 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 11:06 (jane)<\/b>Submitted report to client <\/p>

25\/06\/2021 11:36 (jane)<\/b>proceed with all the minor repairs but please provide a quote on replacing blinds.<\/p>

25\/06\/2021 16:13 (iain)<\/b>ITC's.<\/p>

28\/06\/2021 08:54 (alan)<\/b>Replace faulty dimmer module in bedroom and repair lamp holder to light in main room <\/p>

28\/06\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49386","activity_ticket_id":"47783","ticket_reference":"HDT48864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14272 - Reinforced curtain pole to wall - Wed 30th June in the morning is ok. Please have your keys. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/21","activity_end":"2021-06-24 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58765","activity_notes":"The original email had a suggestion of timber fitted to the wall and a new metal pole (one piece), fitted to new timber, this would be the only way to securely fit the curtains over such a large area, we can supply a quotation for these works ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 15:24 (jane)<\/b>Wed 30th in the morning is ok.Please have your keys. <\/p>

01\/07\/2021 13:06 (travis)<\/b>High level curtain rail and timber works.<\/p>

01\/07\/2021 14:03 (jane)<\/b>Curtain pole in place, now needs decorating <\/p>

02\/07\/2021 08:08 (iain)<\/b>Curtain pole.<\/p>

30\/07\/2021 17:57 (dean)<\/b>Done 120.00<\/p>

02\/08\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49387","activity_ticket_id":"47868","ticket_reference":"HDT48949","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Basement and ground floor - Tenant reports leak coming from flats above ","ticket_address_1":"7 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Gerrard Street ","cs_id":"839","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PH","ticket_client_site":"839","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/21","activity_end":"2021-06-24 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58766","activity_notes":"Basement and ground floor - Tenant reports leak coming from flats above The tenant's Project Manager just called to report that water is leaking from one of the flats into their restaurant. Can you arrange for this to be investigated please? Access is available all day as the builders are on site.","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 13:08 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 09:03 (roy)<\/b>Need access into flats 2.01 and 2.02.No leak but small stains on ceiling <\/p>

25\/06\/2021 15:58 (jane)<\/b>Have requested access Need access into flats 2.01 and 2.02. No leak but small stains on ceiling<\/p>

05\/07\/2021 09:00 (roy)<\/b>Investigated leak and numerous test. No leak into restaurant ony a small stain on the ceiling.Suggest replacing silicone o shower tray as slightly breaking away.<\/p>

15\/07\/2021 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49388","activity_ticket_id":"47767","ticket_reference":"HDT48848","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/13871 - Ceiling repair, redecs and re-paper - To inform Tina of a start date ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Suite 5, Egmont House","cs_id":"434","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"434","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/21","activity_end":"2021-06-24 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58767","activity_notes":"To apply protection sheeting to room as required and carefully remove remainder of lathe and plasterceiling and dispose of correctly, disconnect existing light and set aside for re-useTo then re-plasterboard ceiling. tape and join, fill required and apply 2No coats of white emulsion to newceiling on completion, reinstate light.Also re-paper small section of wall and redecorate to match.","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 12:24 (jane)<\/b>Requested access for Friday 2nd July <\/p>

02\/07\/2021 16:36 (jane)<\/b>Chased client for another date <\/p>

20\/10\/2021 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49389","activity_ticket_id":"47869","ticket_reference":"HDT48950","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lighting issues - FOR MONDAY 28TH JUNE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"978","cs_address_2":"38a William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"978","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/21","activity_end":"2021-06-24 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58768","activity_notes":"Lighting issues - 10am tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 13:11 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 13:19 (jane)<\/b>Re-booked for Monday 28th June <\/p>

01\/07\/2021 15:23 (alan)<\/b>Look at 2 lights not working in main room Fault found to be LED fittings Order replacements <\/p>

05\/07\/2021 07:01 (alan)<\/b>Return to site and replace all 6 LED down lighters in main room <\/p>

05\/07\/2021 14:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49390","activity_ticket_id":"47870","ticket_reference":"HDT48951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of minor works - ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/21","activity_end":"2021-06-24 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58769","activity_notes":"list of minor works - - make safe one of the light fittings - check on shower water pressure. ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 13:48 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 18:52 (roy)<\/b>Various bits (long list) Michael to attend for under for heatingAlan to attend for air unit<\/p>

29\/06\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

29\/06\/2021 10:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/06\/2021 11:46 (alan)<\/b>Show tenant how AHU works <\/p>

06\/07\/2021 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49391","activity_ticket_id":"47871","ticket_reference":"HDT48952","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/14247 - Common Parts Staircase redecoration ","ticket_address_1":"3 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Earlham Street ","cs_id":"895","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LL","ticket_client_site":"895","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/21","activity_end":"2021-06-24 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58770","activity_notes":"Common Parts Staircase redecoration ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2021 07:50 (dean)<\/b>Done 290.00<\/p>

19\/07\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49392","activity_ticket_id":"47872","ticket_reference":"HDT48953","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/14248 - Water damage redecoration ","ticket_address_1":"Fielding Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Fielding Court","cs_id":"896","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"896","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/21","activity_end":"2021-06-24 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58771","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2021 07:51 (dean)<\/b>Done 360.00<\/p>

19\/07\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49393","activity_ticket_id":"47873","ticket_reference":"HDT48954","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out five yearly fixed wiring test (vacant flat) on 19TH JULY - VP 27755-26","ticket_address_1":"3rd Floor Flat, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"979","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"979","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/21","activity_end":"2021-06-30 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58772","activity_notes":"To carry out five yearly fixed wiring test (vacant flat) on 19TH JULY ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 14:14 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:10 (alan)<\/b>Electrical inspection <\/p>

01\/07\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49394","activity_ticket_id":"47874","ticket_reference":"HDT48955","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common Parts - To carry out fixed wiring electrical test - FOR 20TH JULY - VP 27762-24","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/21","activity_end":"2021-06-30 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58773","activity_notes":"Common Parts - To carry out fixed wiring electrical test - FOR 20TH JULY - VP 27762-24","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 14:38 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:10 (alan)<\/b>Electrical inspection <\/p>

01\/07\/2021 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49395","activity_ticket_id":"47875","ticket_reference":"HDT48956","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common Parts -To carry out a fixed five yearly wiring test - FOR 21ST JULY - VP 27763 - 25","ticket_address_1":"39a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39a Gerrard Street ","cs_id":"980","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"980","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/21","activity_end":"2021-07-21 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58774","activity_notes":"Common Parts -To carry out a fixed five yearly wiring test - FOR 21ST JULY - VP 27763 - 25","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 14:45 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 12:11 (alan)<\/b>Carry out electrical inspection <\/p>

21\/07\/2021 16:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49396","activity_ticket_id":"47876","ticket_reference":"HDT48957","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Common Parts - To carry out five yearly fixed wiring test - FOR 22ND JULY - VP 27766-28","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/21","activity_end":"2021-07-22 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58775","activity_notes":"Common Parts - To carry out five yearly fixed wiring test - FOR 22ND JULY - VP 27766-28","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 14:52 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 14:59 (alan)<\/b>Electrical installed <\/p>

05\/08\/2021 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49397","activity_ticket_id":"47877","ticket_reference":"HDT48958","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out five yearly fixed wiring test - FOR 26TH JULY 2021 - VP 27789-33","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","cs_id":"981","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"981","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/21","activity_end":"2021-07-26 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58776","activity_notes":" To carry out five yearly fixed wiring test - FOR 26TH JULY 2021 - VP 27789-33","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 15:06 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 07:13 (alan)<\/b>Electrical inspection <\/p>

27\/07\/2021 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49398","activity_ticket_id":"47878","ticket_reference":"HDT48959","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out five yearly fixed wiring test - FOR 27TH JULY 2021 - VP 27790-25 ","ticket_address_1":"Flat 3, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Egmont House","cs_id":"411","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"411","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/21","activity_end":"2021-07-27 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58777","activity_notes":" To carry out five yearly fixed wiring test - FOR 27TH JULY 2021 - VP 27790-25 ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 15:13 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 11:48 (alan)<\/b>Electrical inspection <\/p>

27\/07\/2021 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49399","activity_ticket_id":"47879","ticket_reference":"HDT48960","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" To carry out five yearly fixed wiring test - FOR 29TH JULY - VP 27792-27","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/21","activity_end":"2021-07-29 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58778","activity_notes":" To carry out five yearly fixed wiring test - FOR 29TH JULY - VP 27792-27","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 15:18 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 13:45 (alan)<\/b>Carry out electrical inspection<\/p>

23\/07\/2021 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49400","activity_ticket_id":"47880","ticket_reference":"HDT48961","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To attend to leaking urinal - for today - call Juliet to collect keys from 1 Margaret Street - 07719 421627","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/21","activity_end":"2021-06-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58779","activity_notes":"To attend to leaking urinal - for today - call Juliet to collect keys from 1 Margaret Street - 07719 421627","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 15:30 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 19:42 (roy)<\/b>Leaking cistern.Shut down water to cistern and cleaned up flood on floor<\/p>

25\/06\/2021 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49401","activity_ticket_id":"47881","ticket_reference":"HDT48962","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a five yearly fixed electrical wiring test - FOR 30TH JULY - VP 27792-27","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"356","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"356","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/21","activity_end":"2021-07-30 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58780","activity_notes":"To carry out a five yearly fixed electrical wiring test - FOR 30TH JULY - VP 27792-27","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 15:39 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 11:03 (alan)<\/b>Carry out electrical inspection<\/p>

22\/07\/2021 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49402","activity_ticket_id":"47882","ticket_reference":"HDT48963","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14296 - Redecoration works - WO No. #SI-1790-40934","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12 Little Newport Street ","cs_id":"651","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"651","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/06\/21","activity_end":"2021-06-25 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58781","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 11:28 (dean)<\/b>Done 300.00<\/p>

06\/07\/2021 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49403","activity_ticket_id":"47883","ticket_reference":"HDT48964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower issues - FOR TODAY ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/21","activity_end":"2021-06-25 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58782","activity_notes":"Shower issues - FOR TODAY We have just been informed that water is coming out of the shower when used and overflowing all way to the hallwayThe trap and drain were cleaned on Monday and no blockage found. The shower hasn't been used until this evening when this has happened. Not sure what the issue might be, but it looks like the water is draining fine as the shower tray is empty.It might be issue with the shower door or sealant. ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 09:19 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 14:36 (roy)<\/b>Leaking shower door seals Plus side door seal put on wrong stoppingdoor from shutting.<\/p>

25\/06\/2021 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49404","activity_ticket_id":"47883","ticket_reference":"HDT48964","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower issues - FOR TODAY ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/21","activity_end":"2021-06-25 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58783","activity_notes":"Shower issues - FOR TODAY We have just been informed that water is coming out of the shower when used and overflowing all way to the hallwayThe trap and drain were cleaned on Monday and no blockage found. The shower hasn't been used until this evening when this has happened. Not sure what the issue might be, but it looks like the water is draining fine as the shower tray is empty.It might be issue with the shower door or sealant. ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 09:19 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 14:36 (roy)<\/b>Leaking shower door seals Plus side door seal put on wrong stoppingdoor from shutting.<\/p>

25\/06\/2021 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49405","activity_ticket_id":"47884","ticket_reference":"HDT48965","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blown bulbs in the common parts ","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/21","activity_end":"2021-06-25 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58784","activity_notes":"Blown bulbs in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 09:56 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 08:53 (alan)<\/b>Replace 6 blown lamps in common parts for LED lamps<\/p>

28\/06\/2021 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49406","activity_ticket_id":"47885","ticket_reference":"HDT48966","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fire Escape - Remove a skylight that has been dumped on the roof here - FOR today","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 Charlotte Street ","cs_id":"982","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 2LS","ticket_client_site":"982","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/06\/21","activity_end":"2021-06-25 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58785","activity_notes":"Fire Escape - Remove a skylight that has been dumped on the roof here","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 10:01 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 16:15 (iain)<\/b>Break up, remove and dispose of old glass and timber skylight.<\/p>

25\/06\/2021 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49407","activity_ticket_id":"47886","ticket_reference":"HDT48967","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Would it be possible to add an additional bolt on the top and\/ bottom of this front door - PROVISONALLY BOOKED FOR MONDAY MORNING - Molly 07435 786354 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"602","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"602","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58786","activity_notes":"Would it be possible to add an additional bolt on the top and\/ bottom of this front door - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 10:17 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 12:44 (travis)<\/b>2 door bolts fitted to main apartment door,keep fixings into door frame <\/p>

29\/06\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49408","activity_ticket_id":"47887","ticket_reference":"HDT48968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - PROVISIONALLY BOOKED FOR TUESDAY MORNING 29TH JUNE ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/21","activity_end":"2021-06-29 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58787","activity_notes":"List of works - booked tuesday morning - Mouldy washing machine door seal- Low flush issue in both toilets.quote for a pump to increase pressure ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 10:34 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 09:02 (roy)<\/b>Unable to clean washing machine seal. Needs replacing <\/p>

30\/06\/2021 09:57 (sandra)<\/b>asked repairaid to order a new seal<\/p>

30\/06\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49409","activity_ticket_id":"47888","ticket_reference":"HDT48969","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Five yearly NICEIC electrical inspection ","ticket_address_1":"Flat 1, 6 Pembridge Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W11 3HL","cs_address_1":"Flat 1, 6 Pembridge Road","cs_id":"983","cs_address_2":"","cs_town":"London","cs_postcode":"W11 3HL","ticket_client_site":"983","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/21","activity_end":"2021-06-25 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58788","activity_notes":"Five yearly NICEIC electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 11:27 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 11:31 (alan)<\/b>Electrical inspection <\/p>

25\/06\/2021 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49410","activity_ticket_id":"47889","ticket_reference":"HDT48970","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out Five yearly NICEIC electrical inspection ","ticket_address_1":"Flat 2, 6 Pembridge Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W11 3HL","cs_address_1":"Flat 2","cs_id":"984","cs_address_2":"6 Pembridge Road","cs_town":"London","cs_postcode":"W11 3HL","ticket_client_site":"984","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/21","activity_end":"2021-06-25 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58789","activity_notes":"To carry out Five yearly NICEIC electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 11:29 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 11:31 (alan)<\/b>Electrical inspection <\/p>

25\/06\/2021 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49411","activity_ticket_id":"47867","ticket_reference":"HDT48948","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out pre-tenancy checks - FOR FRIDAY 25TH JUNE ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/21","activity_end":"2021-06-25 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58790","activity_notes":"Lounge\/kitchen.1 light is very dim.1 light not working.","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 11:27 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 11:06 (jane)<\/b>Submitted report to client <\/p>

25\/06\/2021 11:36 (jane)<\/b>proceed with all the minor repairs but please provide a quote on replacing blinds.<\/p>

25\/06\/2021 16:13 (iain)<\/b>ITC's.<\/p>

28\/06\/2021 08:54 (alan)<\/b>Replace faulty dimmer module in bedroom and repair lamp holder to light in main room <\/p>

28\/06\/2021 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49412","activity_ticket_id":"47890","ticket_reference":"HDT48971","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR MONDAY 28TH JUNE - VP 26313-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/21","activity_end":"2021-06-28 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58791","activity_notes":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR MONDAY 28TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 11:55 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 10:01 (jane)<\/b>Waiting on flue repairs before testing can be carried out <\/p>

29\/07\/2021 20:53 (michaelk)<\/b>Completed compliance testing. 145.Additional work Completed to pass;1) corrected flue spigot on boiler.2) corrected aecv valves to boiler and hob.2hrs labour 95.<\/p>

30\/07\/2021 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49413","activity_ticket_id":"47891","ticket_reference":"HDT48972","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR MONDAY 28TH JUNE - VP 26313-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/21","activity_end":"2021-06-28 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58792","activity_notes":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR MONDAY 28TH JUNE - VP 26313-15","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 12:38 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 10:01 (jane)<\/b>Waiting on flue repairs before testing can be carried out <\/p>

03\/08\/2021 09:05 (sandra)<\/b>The gas inspection was completed to the above site, however the flue elbow joint from the boiler, needed to be opened up to inspect and an additional flue bracket in the bathroom ceiling was installed. Trac pipe tape was also required in the hallway access panel. Please see attached photo's, <\/p>

03\/08\/2021 09:07 (sandra)<\/b>(Ticket Closed)<\/p>

10\/08\/2021 13:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/08\/2021 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49414","activity_ticket_id":"47892","ticket_reference":"HDT48973","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR TUESDAY 29TH JUNE - VP 26313-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/21","activity_end":"2021-06-29 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58793","activity_notes":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR TUESDAY 29TH JUNE - VP 26313-15","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 12:40 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 10:02 (jane)<\/b>Waiting on flue repairs before testing can be carried out <\/p>

29\/07\/2021 20:42 (michaelk)<\/b>Completed compliance testing. 145.Additional work required to pass; 1) screws installed to flue elbows.2) trac pipe needed sealing.1 hr labour 50 materials 4.80 ex vat.<\/p>

30\/07\/2021 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49415","activity_ticket_id":"47893","ticket_reference":"HDT48974","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR TUESDAY 29TH JUNE - VP 26313-15","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/21","activity_end":"2021-06-29 18:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58794","activity_notes":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR TUESDAY 29TH JUNE - VP 26313-15","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 12:43 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 10:02 (jane)<\/b>Waiting on flue repairs before testing can be carried out <\/p>

29\/07\/2021 20:45 (michaelk)<\/b>Completed compliance testing 145.Additional work required to pass;Removed access panel bar, to allow boiler front to be removed. Labour 1 hr 50.<\/p>

30\/07\/2021 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49416","activity_ticket_id":"47894","ticket_reference":"HDT48975","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR WEDNESDAY 30TH JUNE - VP 26313-15","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/21","activity_end":"2021-06-30 18:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58795","activity_notes":"To carry out compliance testing minus PAT testing and smoke alarms (already completed) - FOR WEDNESDAY 30TH JUNE - VP 26313-15","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 12:48 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 10:02 (jane)<\/b>Waiting on flue repairs before testing can be carried out <\/p>

20\/07\/2021 15:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49417","activity_ticket_id":"47895","ticket_reference":"HDT48976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check electrics and everything working within the apartment - FOR MONDAY 28TH JUNE - ACCESS VIA KEYS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/21","activity_end":"2021-06-25 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58796","activity_notes":"To check electrics and everything working within the apartment - FOR MONDAY 28TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 13:03 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 15:55 (iain)<\/b>Check property.<\/p>

01\/07\/2021 08:53 (roy)<\/b>The details on this job sheet does not correspond to the email from my visit.Leak under sink.Missing part on waste but IKEA part. Purchased part from Leyland but did not fit<\/p>

15\/07\/2021 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49418","activity_ticket_id":"47896","ticket_reference":"HDT48977","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Investigation into leaks - CONFIRMED FOR TUESDAY MORNING 29TH JUNE AT 9:30AM, TENANT WILL GIVE ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, Brazenhead","cs_id":"986","cs_address_2":"69 Lisson Street ","cs_town":"London","cs_postcode":"NW1 5DA","ticket_client_site":"986","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/21","activity_end":"2021-06-29 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58797","activity_notes":"TRAVIS THIS HAS BEEN PROVISIONALLY BOOKED FOR TUESDAY MORNING AT 9:30AM, 29TH JUNE, OFFICE WILL CONFIRM We have had reports of a leak into flat 3 from an area of flat roof above. The building is 2 story and access would need to be from the exterior as I understand there is no internal access. The leaseholder (Natalya) has provided the following contact details for her tenant and herself.Please advise as to when you are able to attend and we will discuss access with the tenant.Thank you Natalya Gerasimenko-an owner -07438322476Josephine Haag- a tenant- +44 7723 130319","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 13:10 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49419","activity_ticket_id":"47783","ticket_reference":"HDT48864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14272 - Reinforced curtain pole to wall - Wed 30th June in the morning is ok. Please have your keys. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/21","activity_end":"2021-07-01 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58798","activity_notes":"Travis Thursday 1st 11am and 1pm Materials in reception here The original email had a suggestion of timber fitted to the wall and a new metal pole (one piece), fitted to new timber, this would be the only way to securely fit the curtains over such a large area, we can supply a quotation for these works ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 15:24 (jane)<\/b>Wed 30th in the morning is ok.Please have your keys. <\/p>

01\/07\/2021 13:06 (travis)<\/b>High level curtain rail and timber works.<\/p>

01\/07\/2021 14:03 (jane)<\/b>Curtain pole in place, now needs decorating <\/p>

02\/07\/2021 08:08 (iain)<\/b>Curtain pole.<\/p>

30\/07\/2021 17:57 (dean)<\/b>Done 120.00<\/p>

02\/08\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49420","activity_ticket_id":"47897","ticket_reference":"HDT48978","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out a boiler service ","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"339","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"339","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/21","activity_end":"2021-06-25 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58799","activity_notes":"To carry out a boiler service ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 14:45 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49421","activity_ticket_id":"47898","ticket_reference":"HDT48979","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14292 - redecoration of water damage in the common parts ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/06\/21","activity_end":"2021-06-25 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58800","activity_notes":"redecoration of water damage in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 11:29 (dean)<\/b>Done 280.00<\/p>

06\/07\/2021 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49422","activity_ticket_id":"47697","ticket_reference":"HDT48778","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/21","activity_end":"2021-06-25 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58801","activity_notes":"To supply and fit new blind FRIDAY 9 AM ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2021 13:41 (System)<\/b>Ticket Created<\/p>

09\/06\/2021 05:33 (roy)<\/b>Various works<\/p>

09\/06\/2021 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

11\/06\/2021 10:53 (jane)<\/b>New black-out roller blind on order <\/p>

25\/06\/2021 15:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/06\/2021 16:04 (jane)<\/b>Have requested if we can fit the new blind on Wednesday 30th June (blind in reception)<\/p>

02\/07\/2021 08:57 (jane)<\/b>New blind being fitted on Monday 5th July <\/p>

05\/07\/2021 09:42 (sandra)<\/b>tenant is self isolating. need to reschedule <\/p>

09\/09\/2021 09:40 (sandra)<\/b>FRIDAY AT 9 AM <\/p>

10\/09\/2021 17:56 (roy)<\/b>Replace blind<\/p>

13\/09\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49423","activity_ticket_id":"47899","ticket_reference":"HDT48980","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - no water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"99","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"99","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/21","activity_end":"2021-06-28 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58802","activity_notes":"emergency call out - no water ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2021 09:07 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49424","activity_ticket_id":"47900","ticket_reference":"HDT48981","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher faulty ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"99","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"99","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/06\/21","activity_end":"2021-06-28 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58803","activity_notes":"HDT48980 Follow-UpDishwasher showing an error. ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2021 06:41 (michaelk)<\/b>Attended site to investigate towel rail not turning off. Instructed tenant to where to turn off towel rail. Investigated hot water boiler alarm, reset and left fully operational. 2hrs labour 95<\/p>

02\/07\/2021 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49425","activity_ticket_id":"47901","ticket_reference":"HDT48982","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement lamps where needed","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/21","activity_end":"2021-06-28 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58804","activity_notes":"Replacement lamps where needed","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 09:15 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:16 (alan)<\/b>Replace blown lamps in common parts <\/p>

01\/07\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49426","activity_ticket_id":"47902","ticket_reference":"HDT48983","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak into the apartment ","ticket_address_1":"Flat 2, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58805","activity_notes":"Leak into the apartment Tenant is home for access between 10 - 11am. I have asked for access to the flat above too","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 09:17 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 11:31 (travis)<\/b>Gully blocked , access via apartment three front elevation.unblocked ,removed rubbish and swept clean.<\/p>

28\/06\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49427","activity_ticket_id":"47903","ticket_reference":"HDT48984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not running and redecoration of bedroom","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/06\/21","activity_end":"2021-06-28 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58806","activity_notes":"Dishwasher not running and redecoration of bedroom","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2021 09:27 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 12:02 (jane)<\/b>Attending on Monday afternoon 5th July to look at the redecoration in the bedroom <\/p>

19\/07\/2021 16:58 (sandra)<\/b>emailed for access on Thursday 22nd <\/p>

21\/10\/2021 10:05 (dean)<\/b>Tenant didnt get back to us and we tried to contact many times <\/p>

21\/10\/2021 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49428","activity_ticket_id":"47903","ticket_reference":"HDT48984","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not running and redecoration of bedroom","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/07\/21","activity_end":"2021-06-28 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58807","activity_notes":"Dishwasher not running and redecoration of bedroom","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 09:27 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 12:02 (jane)<\/b>Attending on Monday afternoon 5th July to look at the redecoration in the bedroom <\/p>

19\/07\/2021 16:58 (sandra)<\/b>emailed for access on Thursday 22nd <\/p>

21\/10\/2021 10:05 (dean)<\/b>Tenant didnt get back to us and we tried to contact many times <\/p>

21\/10\/2021 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49429","activity_ticket_id":"47841","ticket_reference":"HDT48922","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water ingress from roof into flat ","ticket_address_1":"Flat 3","ticket_address_2":"69 Lisson Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 5DA","cs_address_1":"Flat 3","cs_id":"972","cs_address_2":"69 Lisson Street ","cs_town":"London ","cs_postcode":"NW1 5DA","ticket_client_site":"972","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58808","activity_notes":"The tenants details as below. Complains of water ingress into a bedroom from roof above. Her name is Josephine , her phone number is +44 7723 130319 ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2021 13:24 (System)<\/b>Ticket Created<\/p>

24\/06\/2021 09:28 (sandra)<\/b>emailed client for roof access as tenant doesnt know how to get on to the roof and there is no loft access. <\/p>

25\/06\/2021 08:54 (iain)<\/b>Leak.<\/p>

28\/06\/2021 11:04 (sandra)<\/b>booiked 9.30 tuesday <\/p>

29\/06\/2021 09:50 (travis)<\/b>No access to roof,Attended, gained access to stairwell and set up telescopic ladders to reach skylight,Found skylight to be permanently fitted from above,This exhausts all avenues to gain access to roof,my only recommendation now would be to liase with Westferry (lee),To see if he's available to meet up and give access via his cherry picker.<\/p>

29\/06\/2021 11:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49430","activity_ticket_id":"47918","ticket_reference":"HDT48999","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"All the lights in our hallway aren\u00e2\u20ac\u2122t working. Can someone come and look at them please.","ticket_address_1":"39 Earlham Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9LT","cs_address_1":"39 Earlham Street","cs_id":"990","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9LT","ticket_client_site":"990","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/21","activity_end":"2021-06-28 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58809","activity_notes":"All the lights in our hallway arent working. Can someone come and look at them please.let me know when you can attend and i will book this in ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 11:19 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:21 (alan)<\/b>Look at lights not working in hallway Found circuit to be tripped out Reset MCB and found ballets in one fitting to be faulty Order replacement ballets To return with new ballets and lamps for other fittings around office <\/p>

13\/07\/2021 13:09 (jane)<\/b>6 x new ballasts on order <\/p>

13\/07\/2021 13:22 (alan)<\/b>Return to site and replace faulty ballest and blown lamps in corridor lights <\/p>

13\/07\/2021 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49431","activity_ticket_id":"47919","ticket_reference":"HDT49000","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14290 - removal of items of furniture ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58810","activity_notes":"Removal of items of furniture - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 15:56 (travis)<\/b>Removal of furniture\/ left in apartment.<\/p>

30\/06\/2021 10:03 (travis)<\/b>Rubbish\/furniture removal.<\/p>

01\/07\/2021 09:33 (travis)<\/b>Removal of rubbish.<\/p>

01\/07\/2021 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49432","activity_ticket_id":"47920","ticket_reference":"HDT49001","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14302 - Replace of Ideal Flue and extension ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/21","activity_end":"2021-06-28 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58811","activity_notes":"Replace of Ideal Flue and extension ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 07:21 (michaelk)<\/b>Attended site to carry out quoted work to boiler flue. Completed work and left fully operational 320 ex.<\/p>

29\/07\/2021 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49433","activity_ticket_id":"47921","ticket_reference":"HDT49002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - please check where the water meter is","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/21","activity_end":"2021-06-28 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58812","activity_notes":"Inter-tenancy checks - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 13:08 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 08:05 (iain)<\/b>ITC's.<\/p>

01\/07\/2021 10:25 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

01\/07\/2021 15:46 (jane)<\/b>Proceeding with the pre-tenancy list <\/p>

02\/07\/2021 08:10 (iain)<\/b>ITC's.<\/p>

05\/07\/2021 06:57 (alan)<\/b>List of works <\/p>

15\/07\/2021 11:24 (roy)<\/b>Water meter is located just inside main front door of the property.to the leftMiddle of the bottom row and is now marked <\/p>

15\/07\/2021 11:30 (jane)<\/b>Meter located just by the front door on the left.Bottom middle and has been tested<\/p>

15\/07\/2021 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49434","activity_ticket_id":"47922","ticket_reference":"HDT49003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14295 - To remove a double mattress and a side drawer and dispose off correctly","ticket_address_1":"Flat 4, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/21","activity_end":"2021-06-28 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58813","activity_notes":"To remove a double mattress and a side drawer and dispose off correctly","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2021 14:00 (travis)<\/b>Removal of bedside cabinet.<\/p>

29\/06\/2021 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49435","activity_ticket_id":"47922","ticket_reference":"HDT49003","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14295 - To remove a double mattress and a side drawer and dispose off correctly","ticket_address_1":"Flat 4, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58814","activity_notes":"just a side drawer to dispose of ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 14:00 (travis)<\/b>Removal of bedside cabinet.<\/p>

29\/06\/2021 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49436","activity_ticket_id":"47923","ticket_reference":"HDT49004","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"Top Floor Flat, 48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor Flat","cs_id":"112","cs_address_2":"48 Chandos Place ","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"112","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58815","activity_notes":"Meter Reads with photos VACANT ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 13:54 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 11:33 (travis)<\/b>Meter reading for above property, photos sent to Gary,mapps.<\/p>

29\/06\/2021 12:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49437","activity_ticket_id":"47924","ticket_reference":"HDT49005","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"387","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"387","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58816","activity_notes":"Meter Reads with photos VACANT ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 13:55 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 13:17 (travis)<\/b>Meter reads.Photos sent to Gary.<\/p>

29\/06\/2021 14:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49438","activity_ticket_id":"47911","ticket_reference":"HDT48992","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58817","activity_notes":"Meter Reads with photos - BOTH VACANT Flat 3Flat 6","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2021 10:44 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49439","activity_ticket_id":"47925","ticket_reference":"HDT49006","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main door issue opening\/closing","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/21","activity_end":"2021-06-28 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58818","activity_notes":"main door issue opening\/closing","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 15:35 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 15:54 (travis)<\/b>Realignment of main front door.<\/p>

29\/06\/2021 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49440","activity_ticket_id":"47926","ticket_reference":"HDT49007","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"investigate slow drip leak that was dripping from one of the ceiling lights in the first bedroom","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/21","activity_end":"2021-06-29 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58819","activity_notes":"investigate slow drip leak that was dripping from one of the ceiling lights in the first bedroombetween 12 - 2 pm ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 16:00 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 08:43 (roy)<\/b>Visited fat and tenant said it was leaking from the light fitting during heavy rain. Roof and guley has just been done but there is a pipe from the roof going into this gulley.This sits about 18 inches up but the lead around the pipe the lead is not sealed. It is possible the water is back tracking at this point.This leak is rain related which is close to a stain against the wall.All needs further investigation<\/p>

15\/07\/2021 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49441","activity_ticket_id":"47927","ticket_reference":"HDT49008","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - out of hours leak ","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"263","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TA","ticket_client_site":"263","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/21","activity_end":"2021-06-29 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58820","activity_notes":"emergency call out - out of hours leak ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2021 09:32 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49442","activity_ticket_id":"47859","ticket_reference":"HDT48940","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14293 - Bathroom works - leak into flat 6 from Flat 9","ticket_address_1":"Flat 6, Goodwins House","ticket_address_2":"55-58 St Matins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/21","activity_end":"2021-06-29 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58821","activity_notes":"Bathroom works - leak into flat 6 from Flat 9","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 06:36 (michaelk)<\/b>Attended job to investigate leak into flat 9. Installed access panel into bathroom of flat 6 to inspect shower controls. Tested shower tray but was unable to access trap and waste pipes, which have been proved that there is a problem beneath tray. A quote has been sent to remove tray and replace trap and waste fittings. 4 hrs labour plus parts 201.00<\/p>

30\/06\/2021 14:44 (travis)<\/b>Measure up for materials\/quote to reinstate sub floor and tiling.<\/p>

01\/07\/2021 08:45 (roy)<\/b>With Michael removing shower tray and door.Seeking leak<\/p>

01\/07\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49443","activity_ticket_id":"47887","ticket_reference":"HDT48968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - PROVISIONALLY BOOKED FOR TUESDAY MORNING 29TH JUNE ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/21","activity_end":"2021-06-29 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58822","activity_notes":"List of works - PROVISIONALLY BOOKED FOR TUESDAY MORNING 29TH JUNE - Mouldy washing machine door seal- Low flush issue in both toilets.","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 10:34 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 09:02 (roy)<\/b>Unable to clean washing machine seal. Needs replacing <\/p>

30\/06\/2021 09:57 (sandra)<\/b>asked repairaid to order a new seal<\/p>

30\/06\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49444","activity_ticket_id":"47887","ticket_reference":"HDT48968","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - PROVISIONALLY BOOKED FOR TUESDAY MORNING 29TH JUNE ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/06\/21","activity_end":"2021-06-29 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58823","activity_notes":"List of works - PROVISIONALLY BOOKED FOR TUESDAY MORNING 29TH JUNE - Mouldy washing machine door seal- Low flush issue in both toilets.","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2021 10:34 (System)<\/b>Ticket Created<\/p>

29\/06\/2021 09:02 (roy)<\/b>Unable to clean washing machine seal. Needs replacing <\/p>

30\/06\/2021 09:57 (sandra)<\/b>asked repairaid to order a new seal<\/p>

30\/06\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49445","activity_ticket_id":"47783","ticket_reference":"HDT48864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14272 - Reinforced curtain pole to wall - Wed 30th June in the morning is ok. Please have your keys. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/07\/21","activity_end":"2021-07-01 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58824","activity_notes":"The original email had a suggestion of timber fitted to the wall and a new metal pole (one piece), fitted to new timber, this would be the only way to securely fit the curtains over such a large area, we can supply a quotation for these works with Travis 1st July 11am - 1pm ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 15:24 (jane)<\/b>Wed 30th in the morning is ok.Please have your keys. <\/p>

01\/07\/2021 13:06 (travis)<\/b>High level curtain rail and timber works.<\/p>

01\/07\/2021 14:03 (jane)<\/b>Curtain pole in place, now needs decorating <\/p>

02\/07\/2021 08:08 (iain)<\/b>Curtain pole.<\/p>

30\/07\/2021 17:57 (dean)<\/b>Done 120.00<\/p>

02\/08\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49446","activity_ticket_id":"47870","ticket_reference":"HDT48951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of minor works - ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/21","activity_end":"2021-06-29 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58825","activity_notes":"list of minor works - air con unit ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2021 13:48 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 18:52 (roy)<\/b>Various bits (long list) Michael to attend for under for heatingAlan to attend for air unit<\/p>

29\/06\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

29\/06\/2021 10:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/06\/2021 11:46 (alan)<\/b>Show tenant how AHU works <\/p>

06\/07\/2021 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49447","activity_ticket_id":"47870","ticket_reference":"HDT48951","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of minor works - ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/21","activity_end":"2021-06-29 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58826","activity_notes":"list of minor works - explaining the underfloor heating ","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2021 13:48 (System)<\/b>Ticket Created<\/p>

25\/06\/2021 18:52 (roy)<\/b>Various bits (long list) Michael to attend for under for heatingAlan to attend for air unit<\/p>

29\/06\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

29\/06\/2021 10:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/06\/2021 11:46 (alan)<\/b>Show tenant how AHU works <\/p>

06\/07\/2021 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49448","activity_ticket_id":"47900","ticket_reference":"HDT48981","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher faulty ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"99","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"99","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/21","activity_end":"2021-06-29 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58827","activity_notes":"HDT48980 Follow-Upbetween 10 - 2pm towel rail in bathroom not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2021 06:41 (michaelk)<\/b>Attended site to investigate towel rail not turning off. Instructed tenant to where to turn off towel rail. Investigated hot water boiler alarm, reset and left fully operational. 2hrs labour 95<\/p>

02\/07\/2021 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49449","activity_ticket_id":"47895","ticket_reference":"HDT48976","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check electrics and everything working within the apartment - FOR MONDAY 28TH JUNE - ACCESS VIA KEYS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/21","activity_end":"2021-06-29 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58828","activity_notes":"pipework under either kitchen or bathroom sink is loose and needs correcting before tomorrow when tenant moves in. keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 13:03 (System)<\/b>Ticket Created<\/p>

28\/06\/2021 15:55 (iain)<\/b>Check property.<\/p>

01\/07\/2021 08:53 (roy)<\/b>The details on this job sheet does not correspond to the email from my visit.Leak under sink.Missing part on waste but IKEA part. Purchased part from Leyland but did not fit<\/p>

15\/07\/2021 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49450","activity_ticket_id":"47929","ticket_reference":"HDT49010","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of minor repairs ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Exeter Mansions ","cs_id":"959","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"959","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/06\/21","activity_end":"2021-06-29 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58829","activity_notes":"List of minor repairs - keys for access Please raise a work order for Reddan to carry out the below list of minor repairs.- remove all child safe device (kitchen area)- replace rusty shower hose- reinstate hob worktop- secure the oven - remove old sealant to kitchen plinth\/kickboard- replace rusty heating element (bathroom towel rail)- secure tile in ensuite bathroom- grouting to both bathroom tiles","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 13:56 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 08:09 (iain)<\/b>List of works.<\/p>

02\/07\/2021 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49451","activity_ticket_id":"47930","ticket_reference":"HDT49011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty dimmer light switch and loose wardrobe door","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"305","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"305","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/21","activity_end":"2021-06-29 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58830","activity_notes":"faulty dimmer light switch and loose wardrobe doorWednesday after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 14:35 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 08:05 (iain)<\/b>Adjust wardrobe doors.<\/p>

01\/07\/2021 15:14 (alan)<\/b>Replace 2 faulty dimmer modules <\/p>

01\/07\/2021 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49452","activity_ticket_id":"47930","ticket_reference":"HDT49011","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty dimmer light switch and loose wardrobe door","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"305","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"305","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/06\/21","activity_end":"2021-06-29 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58831","activity_notes":" loose wardrobe doorWednesday after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 14:35 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 08:05 (iain)<\/b>Adjust wardrobe doors.<\/p>

01\/07\/2021 15:14 (alan)<\/b>Replace 2 faulty dimmer modules <\/p>

01\/07\/2021 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49453","activity_ticket_id":"47931","ticket_reference":"HDT49012","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door is swollen ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/21","activity_end":"2021-06-29 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58832","activity_notes":"Front door is swollen difficult to open ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 15:43 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 11:39 (travis)<\/b>Door binding at bottom,Removal of door,cut in hinges on frame 6mm higher,Raised perco door closer,Raised electric door keep on frame,rehung door and tested,Planed bottom side of door and lubricated all moving parts.<\/p>

30\/06\/2021 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49454","activity_ticket_id":"47932","ticket_reference":"HDT49013","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Jet Wash machine not working ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/06\/21","activity_end":"2021-06-30 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58833","activity_notes":"Jet Wash machine not working ","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2021 09:31 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49455","activity_ticket_id":"47933","ticket_reference":"HDT49014","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to re-secure the slide bolts to the main door, can these be reinforced to make them more secure due to multiple attempts from an intruder trying to enter the property.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/21","activity_end":"2021-06-30 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58834","activity_notes":"to re-secure the slide bolts to the main door, can these be reinforced to make them more secure due to multiple attempts from an intruder trying to enter the property.","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2021 09:45 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 14:41 (travis)<\/b>Works to main leaf door to upgrade security.<\/p>

01\/07\/2021 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49456","activity_ticket_id":"47934","ticket_reference":"HDT49015","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"repairs\/adjustments to main door as it keeps slamming","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/06\/21","activity_end":"2021-06-30 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58835","activity_notes":"repairs\/adjustments to main door as it keeps slamming","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2021 09:58 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 08:06 (iain)<\/b>Ease and adjust street door.<\/p>

01\/07\/2021 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49457","activity_ticket_id":"47904","ticket_reference":"HDT48985","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32 Wellington Street","cs_id":"987","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"987","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/21","activity_end":"2021-06-30 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58836","activity_notes":"Meter Reads with photos Flat 1Flat 3Flat 5with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:24 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:47 (travis)<\/b>Gas & electric meter reading.<\/p>

01\/07\/2021 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49458","activity_ticket_id":"47905","ticket_reference":"HDT48986","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/21","activity_end":"2021-06-30 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58837","activity_notes":"Meter Reads with photos Flat 5Flat 4Flat 6with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:25 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:00 (travis)<\/b>Electric & gas meter reads <\/p>

01\/07\/2021 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49459","activity_ticket_id":"47928","ticket_reference":"HDT49009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrical issues and general maintenance issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/21","activity_end":"2021-06-30 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58838","activity_notes":"electrical issues - ALAN KEYS FOR ACCESS THIS FRIDAY The lights for the kitchen don't work well. The switch is a bit flimsy and doesn't always work. ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 10:21 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 12:28 (sandra)<\/b>emailed for access <\/p>

05\/07\/2021 06:59 (alan)<\/b>Replace faulty dimmer module <\/p>

05\/07\/2021 08:55 (roy)<\/b>Unable to repair bind Measure fr new<\/p>

09\/07\/2021 10:02 (jane)<\/b>New blind on order <\/p>

10\/08\/2021 16:50 (sandra)<\/b>the cupboard in the bathroom is faulty. Seems it may of happened when we was unblocking the sink. needs to be looked at <\/p>

12\/08\/2021 13:14 (travis)<\/b>Refitted kitchen blind,Refitted kitchen cupboard doors,<\/p>

17\/08\/2021 16:03 (sandra)<\/b>blind is being given to Travis from Iain <\/p>

23\/08\/2021 09:25 (travis)<\/b>Supply and fit new blind.<\/p>

23\/08\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49460","activity_ticket_id":"47859","ticket_reference":"HDT48940","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14293 - Bathroom works - leak into flat 6 from Flat 9","ticket_address_1":"Flat 6, Goodwins House","ticket_address_2":"55-58 St Matins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/21","activity_end":"2021-06-30 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58839","activity_notes":"Bathroom works - leak into flat 6 from Flat 9","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 06:36 (michaelk)<\/b>Attended job to investigate leak into flat 9. Installed access panel into bathroom of flat 6 to inspect shower controls. Tested shower tray but was unable to access trap and waste pipes, which have been proved that there is a problem beneath tray. A quote has been sent to remove tray and replace trap and waste fittings. 4 hrs labour plus parts 201.00<\/p>

30\/06\/2021 14:44 (travis)<\/b>Measure up for materials\/quote to reinstate sub floor and tiling.<\/p>

01\/07\/2021 08:45 (roy)<\/b>With Michael removing shower tray and door.Seeking leak<\/p>

01\/07\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49461","activity_ticket_id":"47935","ticket_reference":"HDT49016","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"new dimmer module required ","ticket_address_1":"Flat 2.1","ticket_address_2":"8a Gerrrd Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"255","cs_address_2":"8a Gerrrd Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"255","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/21","activity_end":"2021-06-30 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58840","activity_notes":"new dimmer module required ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2021 13:35 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:13 (alan)<\/b>Replace 4 faulty dimmer modules <\/p>

01\/07\/2021 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49462","activity_ticket_id":"47936","ticket_reference":"HDT49017","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/07\/21","activity_end":"2021-06-30 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58841","activity_notes":"Inter-tenancy checks and pictures of the water meters if they have them ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2021 13:44 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 10:53 (jane)<\/b>Attending on Monday 5th July <\/p>

02\/07\/2021 12:12 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

05\/07\/2021 06:56 (alan)<\/b>List of works <\/p>

05\/07\/2021 11:22 (iain)<\/b>ITC's.<\/p>

05\/07\/2021 11:22 (iain)<\/b>Sash stops on order with Ironmongorydirect.<\/p>

13\/07\/2021 09:22 (iain)<\/b>ITC's.<\/p>

13\/07\/2021 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49463","activity_ticket_id":"47937","ticket_reference":"HDT49018","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/JH\/14298 - Quote for redecoration works VP28697-32 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 1-3 Horse & Dolphin Yard","cs_id":"985","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"985","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/06\/21","activity_end":"2021-06-30 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58842","activity_notes":"Quote for redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 11:27 (dean)<\/b>260.00<\/p>

06\/07\/2021 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49464","activity_ticket_id":"47939","ticket_reference":"HDT49020","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14283 - Reglaze damaged glass to unit 15","ticket_address_1":"Unit 15","ticket_address_2":"Newport Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15 Newport Place","cs_id":"955","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JP","ticket_client_site":"955","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"30\/06\/21","activity_end":"2021-06-30 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58843","activity_notes":"Reglaze damaged glass to unit 15 ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2021 13:43 (jane)<\/b>This is not ready yet im afraid. This was quoted with a 21 day lead time. At present there is a national glass shortly so this has meant that lead times on glass are longer than normal. <\/p>

29\/07\/2021 11:56 (jane)<\/b>Arranging to install the new glass on 05\/08<\/p>

05\/08\/2021 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49465","activity_ticket_id":"47940","ticket_reference":"HDT49021","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Carry out monthly emergency light test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/21","activity_end":"2021-06-30 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58844","activity_notes":"Carry out monthly emergency light test 2nd floor office 17 Slingsby Place1st floor office 17 Slingsby place138 Long Acre19 Slingsby Place23 Slingsby Place9 Slingsby Place6 Slingsby Place4 Slingsby Place","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2021 15:28 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 15:38 (alan)<\/b>Carry out monthly emergency light test<\/p>

01\/07\/2021 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49466","activity_ticket_id":"47941","ticket_reference":"HDT49022","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Clear the roof and gutters","ticket_address_1":"Toni & Guy","ticket_address_2":"80 Islington High Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"N1 8EQ","cs_address_1":"Toni & Guy","cs_id":"993","cs_address_2":"80 Islington High Street ","cs_town":"London ","cs_postcode":"N1 8EQ","ticket_client_site":"993","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/07\/21","activity_end":"2021-07-06 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58845","activity_notes":"Clear the roof and guttersBooked for 9.30 on Tuesday 6th July 2021. office opens at 9 am Raza will be there and his mobile number is: 07711490686","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2021 15:49 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 15:51 (sandra)<\/b>Emailed for Tuesday awaiting confirmation from Juliette <\/p>

01\/07\/2021 09:37 (jane)<\/b>For 9:30am on 6th July <\/p>

07\/07\/2021 09:27 (iain)<\/b>Cleared accessible gutters to rear. Unable to gain access to main roof.<\/p>

07\/07\/2021 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49467","activity_ticket_id":"47943","ticket_reference":"HDT49024","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"boiler showing fault code F28 on panel","ticket_address_1":"Flat 1, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/21","activity_end":"2021-06-30 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58846","activity_notes":"boiler showing fault code F28 on panel","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2021 16:07 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49468","activity_ticket_id":"47942","ticket_reference":"HDT49023","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Toilet is blocked ","ticket_address_1":"5 Pemberton Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 3BA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/21","activity_end":"2021-07-02 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58847","activity_notes":"Toilet is blocked To meet Jack on site at 9 am Friday 2 July to discuss ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2021 15:54 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 09:21 (roy)<\/b>Cleared blockage to toilet.Tested and all ok<\/p>

02\/07\/2021 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49469","activity_ticket_id":"47944","ticket_reference":"HDT49025","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To ensure adequate power supply at all desks where air purifiers are to be added and supply additional leads where needed ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/21","activity_end":"2021-07-01 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58848","activity_notes":"To ensure adequate power supply at all desks where air purifiers are to be added and supply additional leads where needed ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 09:49 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 14:45 (alan)<\/b>Check there is spare sockets where air purifier are going and add additional leads as needed <\/p>

01\/07\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49470","activity_ticket_id":"47945","ticket_reference":"HDT49026","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To confirm the numbers of 'Closed Water Systems' ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58849","activity_notes":"To confirm the numbers of 'Closed Water Systems' ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 09:50 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 07:23 (michaelk)<\/b>Attended site 1 hour labour 50.1 x water supply.<\/p>

29\/07\/2021 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49471","activity_ticket_id":"47946","ticket_reference":"HDT49027","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to confirm the numbers of 'Closed Water Systems' ","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24a Wardour Street ","cs_id":"84","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"84","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58850","activity_notes":"to confirm the numbers of 'Closed Water Systems' ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 09:51 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 07:24 (michaelk)<\/b>Attended site 1 hour labour. 502 x water supplies.<\/p>

29\/07\/2021 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49472","activity_ticket_id":"47947","ticket_reference":"HDT49028","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to confirm the numbers of 'Closed Water Systems' ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58851","activity_notes":"to confirm the numbers of 'Closed Water Systems' ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 09:56 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 07:23 (michaelk)<\/b>Attended site 1 hr labour 50.1 x water supply.<\/p>

29\/07\/2021 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49473","activity_ticket_id":"47948","ticket_reference":"HDT49029","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to confirm the numbers of 'Closed Water Systems' ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58852","activity_notes":"to confirm the numbers of 'Closed Water Systems' ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 09:57 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 07:22 (michaelk)<\/b>Attended site 1 hr labour 50.9 x water supplies.<\/p>

29\/07\/2021 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49474","activity_ticket_id":"47949","ticket_reference":"HDT49030","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"Have another lock that needs replacing if someone could come and look at that","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"431","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LD","ticket_client_site":"431","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/21","activity_end":"2021-07-01 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58853","activity_notes":"Have another lock that needs replacing if someone could come and look at that","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 10:07 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 09:49 (travis)<\/b>Removal of old lock,source replacement,returned ,refitted and tested.X3 keys given to James (manager).<\/p>

02\/07\/2021 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49475","activity_ticket_id":"47950","ticket_reference":"HDT49031","ticket_client":"2101","client_name":"Seven Dials Market ","ticket_title":"JH\/JH\/14307 - Re-seal glass roof ","ticket_address_1":"35 Earlham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LX","cs_address_1":"35 Earlham Street","cs_id":"431","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LD","ticket_client_site":"431","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"01\/07\/21","activity_end":"2021-07-01 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58854","activity_notes":"Re-seal glass roof ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2021 10:10 (sandra)<\/b>booked for 14th July <\/p>

14\/07\/2021 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49476","activity_ticket_id":"47951","ticket_reference":"HDT49032","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14275 - Replacement radiator - PO Number : VP28761-24 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58855","activity_notes":"Replacement radiator ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2021 09:51 (sandra)<\/b>having trouble sourcing radiator <\/p>

02\/09\/2021 19:27 (michaelk)<\/b>Attended site to complete quoted works to heating\/radiator. 795 ex vat<\/p>

03\/09\/2021 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49477","activity_ticket_id":"47952","ticket_reference":"HDT49033","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The water can't come out through the showerhead attached to the ceiling; Discaling is required - vacant flat ","ticket_address_1":"Flat 1.2, 16a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2, 16a Rupert Street","cs_id":"997","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"997","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58856","activity_notes":"The water can't come out through the showerhead attached to the ceiling; Discaling is required - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 11:56 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 06:34 (michaelk)<\/b>Removed shower head and descaled with solution. Re-fitted and tested flow. 1hour 50.<\/p>

02\/07\/2021 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49478","activity_ticket_id":"47953","ticket_reference":"HDT49034","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Gallery rear wooden\/glass double doors - high level release latch is broken needs repair","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/21","activity_end":"2021-07-01 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58857","activity_notes":"Gallery rear wooden\/glass double doors - high level release latch is broken needs repair","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 12:12 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 12:56 (roy)<\/b>With Alan, extremely high doors.Repaired top latch<\/p>

01\/07\/2021 15:07 (alan)<\/b>Repair blot for doors in gallery <\/p>

01\/07\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49479","activity_ticket_id":"47953","ticket_reference":"HDT49034","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Gallery rear wooden\/glass double doors - high level release latch is broken needs repair","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/21","activity_end":"2021-07-01 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58858","activity_notes":"Gallery rear wooden\/glass double doors - high level release latch is broken needs repair","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 12:12 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 12:56 (roy)<\/b>With Alan, extremely high doors.Repaired top latch<\/p>

01\/07\/2021 15:07 (alan)<\/b>Repair blot for doors in gallery <\/p>

01\/07\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49480","activity_ticket_id":"47783","ticket_reference":"HDT48864","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14272 - Reinforced curtain pole to wall - Wed 30th June in the morning is ok. Please have your keys. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/07\/21","activity_end":"2021-07-01 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58859","activity_notes":"Deany, area now needs decorating, high level, 12ft high The original email had a suggestion of timber fitted to the wall and a new metal pole (one piece), fitted to new timber, this would be the only way to securely fit the curtains over such a large area, we can supply a quotation for these works ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2021 15:24 (jane)<\/b>Wed 30th in the morning is ok.Please have your keys. <\/p>

01\/07\/2021 13:06 (travis)<\/b>High level curtain rail and timber works.<\/p>

01\/07\/2021 14:03 (jane)<\/b>Curtain pole in place, now needs decorating <\/p>

02\/07\/2021 08:08 (iain)<\/b>Curtain pole.<\/p>

30\/07\/2021 17:57 (dean)<\/b>Done 120.00<\/p>

02\/08\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49481","activity_ticket_id":"47954","ticket_reference":"HDT49035","ticket_client":"2105","client_name":"S K Estates & Finance Ltd ","ticket_title":"Electrical issues ","ticket_address_1":"Flat 2","ticket_address_2":"Evelyn Mansions Carlisle Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1P 1NH","cs_address_1":"Flat 2","cs_id":"976","cs_address_2":"Evelyn Mansions Carlisle Place ","cs_town":"London ","cs_postcode":"SW1P 1NH","ticket_client_site":"976","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/21","activity_end":"2021-07-01 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58860","activity_notes":"Electrical issues ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 14:29 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 15:08 (alan)<\/b>Investigate no power to FlatFault found to be main fuse blown, replace main fuse and fuse wire to lighting circuitTest and leave all working<\/p>

01\/07\/2021 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49482","activity_ticket_id":"47955","ticket_reference":"HDT49036","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Replacement of cooper waste pipework to urinals - See attached for invoicing ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"998","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"998","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/21","activity_end":"2021-07-01 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58861","activity_notes":"Replacement of cooper waste pipework to urinals ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 14:38 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 14:38 (jane)<\/b>Total invoicing cost is 730.00 plus VAT <\/p>

14\/07\/2021 06:58 (michaelk)<\/b>Attended site to replace urinal pipework as quoted by Roy. 5hrs labour 230 ex<\/p>

14\/07\/2021 08:46 (roy)<\/b>Removed urinals and replaced pipework. Then we found no water going into the cistern and a small leak from the feed.This is not what we quoted for but needs to be done.Michael to quote to replace<\/p>

14\/07\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49483","activity_ticket_id":"47955","ticket_reference":"HDT49036","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Replacement of cooper waste pipework to urinals - See attached for invoicing ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"998","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"998","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/21","activity_end":"2021-07-01 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58862","activity_notes":"To advise the remaining copper waste pipework to the other urinals have also corroded therefore we would recommend a complete replacement of the copper waste stack - to go ahead ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 14:38 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 14:38 (jane)<\/b>Total invoicing cost is 730.00 plus VAT <\/p>

14\/07\/2021 06:58 (michaelk)<\/b>Attended site to replace urinal pipework as quoted by Roy. 5hrs labour 230 ex<\/p>

14\/07\/2021 08:46 (roy)<\/b>Removed urinals and replaced pipework. Then we found no water going into the cistern and a small leak from the feed.This is not what we quoted for but needs to be done.Michael to quote to replace<\/p>

14\/07\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49484","activity_ticket_id":"47956","ticket_reference":"HDT49037","ticket_client":"2108","client_name":"Forty Group","ticket_title":"To allow for an qualified electrical engineer attends site to carry out an inspection and trace the supplies from the meter (high electrical bills) - FIXED PRICE - SEE ATTACHED FOR INVOICING - Provisionally booked for Tuesday 6th July ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"96-118 Wilton Road","cs_id":"999","cs_address_2":"","cs_town":"London","cs_postcode":"SW1V 1DT","ticket_client_site":"999","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/21","activity_end":"2021-07-08 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58863","activity_notes":"THIS IS NOW BOOKED IN FOR THURDAY to allow for an qualified electrical engineer attends site to carry out an inspection and trace the supplies from the meter (high electrical bills)","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2021 14:50 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 12:14 (jane)<\/b>Provisionally booked for Tuesday morning 6th July <\/p>

06\/07\/2021 14:57 (jane)<\/b>Programmed in for Thursday morning 8th July <\/p>

12\/07\/2021 06:46 (alan)<\/b>Trace meter<\/p>

12\/07\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49485","activity_ticket_id":"47928","ticket_reference":"HDT49009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrical issues and general maintenance issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/21","activity_end":"2021-07-01 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58864","activity_notes":"ROY, ALAN IS GOING IN TO TAKE A LOOK AT ELECTRICAL ISSUES HERE TOMORROW (FRIDAY) WITH KEYS, CAN YOU LOOK AT THE BLIND BELOW PLEASE, THANKS The handle to rotate the bedroom blinds is broken. I found it when I moved in propped up against the bedroom wall. Can the blinds be changed\/fixed? ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 10:21 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 12:28 (sandra)<\/b>emailed for access <\/p>

05\/07\/2021 06:59 (alan)<\/b>Replace faulty dimmer module <\/p>

05\/07\/2021 08:55 (roy)<\/b>Unable to repair bind Measure fr new<\/p>

09\/07\/2021 10:02 (jane)<\/b>New blind on order <\/p>

10\/08\/2021 16:50 (sandra)<\/b>the cupboard in the bathroom is faulty. Seems it may of happened when we was unblocking the sink. needs to be looked at <\/p>

12\/08\/2021 13:14 (travis)<\/b>Refitted kitchen blind,Refitted kitchen cupboard doors,<\/p>

17\/08\/2021 16:03 (sandra)<\/b>blind is being given to Travis from Iain <\/p>

23\/08\/2021 09:25 (travis)<\/b>Supply and fit new blind.<\/p>

23\/08\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49486","activity_ticket_id":"47921","ticket_reference":"HDT49002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - please check where the water meter is","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/21","activity_end":"2021-07-01 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58865","activity_notes":"Pre-tenancy electrical works - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 13:08 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 08:05 (iain)<\/b>ITC's.<\/p>

01\/07\/2021 10:25 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

01\/07\/2021 15:46 (jane)<\/b>Proceeding with the pre-tenancy list <\/p>

02\/07\/2021 08:10 (iain)<\/b>ITC's.<\/p>

05\/07\/2021 06:57 (alan)<\/b>List of works <\/p>

15\/07\/2021 11:24 (roy)<\/b>Water meter is located just inside main front door of the property.to the leftMiddle of the bottom row and is now marked <\/p>

15\/07\/2021 11:30 (jane)<\/b>Meter located just by the front door on the left.Bottom middle and has been tested<\/p>

15\/07\/2021 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49487","activity_ticket_id":"47957","ticket_reference":"HDT49038","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14305 - Decorating for ITCS - PO Number : VP28804-22 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/07\/21","activity_end":"2021-07-01 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58866","activity_notes":"Decorating for ITCSTo carry out all necessary preparation works to all walls throughout flat and apply 2No coats of emulsion tomatch on completion.Bedroom and lounge ceiling are marked and water damagedTo prepare both ceilings and redecorate to match existing.Windows are fine.Skirtings doors and frames are marked and scuffedTo prepare doors, frames and skirting throughout flat and redecorate to match existing.","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 11:35 (dean)<\/b>Done 890.00<\/p>

06\/07\/2021 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49488","activity_ticket_id":"47958","ticket_reference":"HDT49039","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove the toilet cistern and investigate blockages restricting flush","ticket_address_1":"Flat 3","ticket_address_2":"11 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"588","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"588","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58867","activity_notes":"To remove the toilet cistern and investigate blockages restricting flush","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2021 08:53 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 09:41 (michaelk)<\/b>Attended site to investigate low flush to hallway bathroom. Removed cistern and found that the flush cone was restricting the water ways and that the flush pipe was too short.A replacement flush cone and pipe was replaced and fully tested on completion. 3hrs labour plus parts. 164.82.<\/p>

02\/07\/2021 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49489","activity_ticket_id":"47959","ticket_reference":"HDT49040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water in shower is going from hot to cold","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"876","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"876","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58868","activity_notes":"Water in shower is going from hot to cold","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2021 09:07 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 11:00 (michaelk)<\/b>Attended shower and investigated temperature. I've quoted for a new mixer to be installed. 1 hr labour 50.<\/p>

09\/07\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>

09\/07\/2021 11:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2021 18:08 (roy)<\/b>Removal of thermostatic cartridge.Michael cleaned and refitted.Tested all ok<\/p>

13\/07\/2021 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49490","activity_ticket_id":"47921","ticket_reference":"HDT49002","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - please check where the water meter is","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/21","activity_end":"2021-07-02 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58869","activity_notes":"Co2 alarm been disconnected by boiler cupboard, to check - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 13:08 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 08:05 (iain)<\/b>ITC's.<\/p>

01\/07\/2021 10:25 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

01\/07\/2021 15:46 (jane)<\/b>Proceeding with the pre-tenancy list <\/p>

02\/07\/2021 08:10 (iain)<\/b>ITC's.<\/p>

05\/07\/2021 06:57 (alan)<\/b>List of works <\/p>

15\/07\/2021 11:24 (roy)<\/b>Water meter is located just inside main front door of the property.to the leftMiddle of the bottom row and is now marked <\/p>

15\/07\/2021 11:30 (jane)<\/b>Meter located just by the front door on the left.Bottom middle and has been tested<\/p>

15\/07\/2021 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49491","activity_ticket_id":"47917","ticket_reference":"HDT48998","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"827","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58870","activity_notes":"Meter Reads with photos Flat 3.1","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:48 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 14:20 (travis)<\/b>Meter reads.<\/p>

02\/07\/2021 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49492","activity_ticket_id":"47916","ticket_reference":"HDT48997","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"26","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"26","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58871","activity_notes":"Meter Reads with photos Flat 1Flat 2","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:48 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 14:21 (travis)<\/b>Meter reading.<\/p>

02\/07\/2021 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49493","activity_ticket_id":"47915","ticket_reference":"HDT48996","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place","cs_id":"989","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"989","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58872","activity_notes":"Meter Reads with photos Flat 1Flat 2Flat A","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2021 10:47 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49494","activity_ticket_id":"47914","ticket_reference":"HDT48995","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58873","activity_notes":"Meter Reads with photos Flat 1flat 2","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:46 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 14:21 (travis)<\/b>Meter reading<\/p>

02\/07\/2021 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49495","activity_ticket_id":"47913","ticket_reference":"HDT48994","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58874","activity_notes":"Meter Reads with photos Flat 1","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:45 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 14:23 (travis)<\/b>Meter read.<\/p>

02\/07\/2021 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49496","activity_ticket_id":"47912","ticket_reference":"HDT48993","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane ","cs_id":"524","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"524","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58875","activity_notes":"Meter Reads with photos Flat 8","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:44 (System)<\/b>Ticket Created<\/p>

19\/07\/2021 11:07 (sandra)<\/b>tenant has free use of Flat 8<\/p>

20\/07\/2021 07:22 (travis)<\/b>Gas & electric meter reads.<\/p>

20\/07\/2021 16:58 (travis)<\/b>Meter reads.<\/p>

21\/07\/2021 16:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49497","activity_ticket_id":"47910","ticket_reference":"HDT48991","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"263","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TA","ticket_client_site":"263","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58876","activity_notes":"Meter Reads with photos Flat 1Flat 3","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:29 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 10:27 (travis)<\/b>Meter reads.<\/p>

05\/07\/2021 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49498","activity_ticket_id":"47909","ticket_reference":"HDT48990","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Charlotte Street ","cs_id":"475","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"475","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58877","activity_notes":"Meter Reads with photos Flat 4Flat 3","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:28 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 10:23 (travis)<\/b>Meter reads<\/p>

05\/07\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49499","activity_ticket_id":"47908","ticket_reference":"HDT48989","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"5 Charlotte Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Charlotte Place","cs_id":"988","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1SF","ticket_client_site":"988","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58878","activity_notes":"Meter Reads with photos Flat 2","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:27 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 10:22 (travis)<\/b>Meter reads.<\/p>

05\/07\/2021 14:34 (sandra)<\/b>(Ticket Closed)<\/p>

16\/07\/2021 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/07\/2021 16:01 (jane)<\/b>(Ticket Closed)<\/p>

21\/07\/2021 09:36 (iain)<\/b>Meter readings.<\/p>

21\/07\/2021 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49500","activity_ticket_id":"47907","ticket_reference":"HDT48988","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"300","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"300","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58879","activity_notes":"Meter Reads with photos Flat 3","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:26 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 12:21 (travis)<\/b>Meter reads.<\/p>

05\/07\/2021 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49501","activity_ticket_id":"47906","ticket_reference":"HDT48987","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Catherine Street","cs_id":"50","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"50","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/21","activity_end":"2021-07-02 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58880","activity_notes":"Meter Reads with photos Flat 1","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:26 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 12:21 (travis)<\/b>Meter reads.<\/p>

05\/07\/2021 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49502","activity_ticket_id":"47850","ticket_reference":"HDT48931","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14289 - Replacement blind - PO Number : VP28428-24","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/21","activity_end":"2021-07-07 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58881","activity_notes":"Replacement blindsTravis have requested for Wednesday 7th July, blinds in reception ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 14:51 (travis)<\/b>Blinds fitted in bedroom.<\/p>

07\/07\/2021 16:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49503","activity_ticket_id":"47960","ticket_reference":"HDT49041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hot Water issue and window not opening","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/21","activity_end":"2021-07-02 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58882","activity_notes":"Hot Water issue and window not openingKeys for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2021 11:27 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 12:53 (roy)<\/b>Window had been put in wrong and upside down.All ok now Unable to remove hot water problem as can not get power to bottom element.Have aske Michael to pop over<\/p>

05\/07\/2021 06:58 (alan)<\/b>Check power to boiler <\/p>

06\/07\/2021 11:19 (michaelk)<\/b>Attended to help roy, no time to book.<\/p>

06\/07\/2021 13:49 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2021 09:44 (sandra)<\/b>No problem at all, the engineer reset the elements and carried out a test on the system and left working.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49504","activity_ticket_id":"47961","ticket_reference":"HDT49042","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"British gas top up - for MONDAY MORNING 5TH JULY ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Exeter Mansions ","cs_id":"959","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"959","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/21","activity_end":"2021-07-05 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58883","activity_notes":"British gas top up - for MONDAY MORNING 5TH JULY ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2021 11:54 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 11:47 (alan)<\/b>Put 200 on gas top up meter<\/p>

07\/07\/2021 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49505","activity_ticket_id":"47962","ticket_reference":"HDT49043","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine isn't working properly, I think it might be the tumble dryer part of it, it's a Bosch wash + Dry Exxcel 7\/4. ","ticket_address_1":"Flat 6, Goodwins House","ticket_address_2":"55-58 St Matins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/07\/21","activity_end":"2021-07-02 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58884","activity_notes":"Washing machine isn't working properly, I think it might be the tumble dryer part of it, it's a Bosch wash + Dry Exxcel 7\/4. ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2021 13:01 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 13:40 (jane)<\/b>Tuesday, 06\/07, between 8am and 12pm. <\/p>

02\/07\/2021 13:40 (jane)<\/b>Tenant will be home <\/p>

13\/07\/2021 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49506","activity_ticket_id":"47936","ticket_reference":"HDT49017","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/21","activity_end":"2021-07-02 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58885","activity_notes":"Inter-tenancy checks and pictures of the water meters if they have them ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2021 13:44 (System)<\/b>Ticket Created<\/p>

01\/07\/2021 10:53 (jane)<\/b>Attending on Monday 5th July <\/p>

02\/07\/2021 12:12 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

05\/07\/2021 06:56 (alan)<\/b>List of works <\/p>

05\/07\/2021 11:22 (iain)<\/b>ITC's.<\/p>

05\/07\/2021 11:22 (iain)<\/b>Sash stops on order with Ironmongorydirect.<\/p>

13\/07\/2021 09:22 (iain)<\/b>ITC's.<\/p>

13\/07\/2021 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49507","activity_ticket_id":"47960","ticket_reference":"HDT49041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hot Water issue and window not opening","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/21","activity_end":"2021-07-02 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58886","activity_notes":"Hot Water issue ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2021 11:27 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 12:53 (roy)<\/b>Window had been put in wrong and upside down.All ok now Unable to remove hot water problem as can not get power to bottom element.Have aske Michael to pop over<\/p>

05\/07\/2021 06:58 (alan)<\/b>Check power to boiler <\/p>

06\/07\/2021 11:19 (michaelk)<\/b>Attended to help roy, no time to book.<\/p>

06\/07\/2021 13:49 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2021 09:44 (sandra)<\/b>No problem at all, the engineer reset the elements and carried out a test on the system and left working.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49508","activity_ticket_id":"47960","ticket_reference":"HDT49041","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Hot Water issue and window not opening","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/21","activity_end":"2021-07-02 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58887","activity_notes":"Hot Water issue and window not opening","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2021 11:27 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 12:53 (roy)<\/b>Window had been put in wrong and upside down.All ok now Unable to remove hot water problem as can not get power to bottom element.Have aske Michael to pop over<\/p>

05\/07\/2021 06:58 (alan)<\/b>Check power to boiler <\/p>

06\/07\/2021 11:19 (michaelk)<\/b>Attended to help roy, no time to book.<\/p>

06\/07\/2021 13:49 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2021 09:44 (sandra)<\/b>No problem at all, the engineer reset the elements and carried out a test on the system and left working.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49509","activity_ticket_id":"47963","ticket_reference":"HDT49044","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14311 - Chip repairs to worktop - VP28933-25 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/07\/21","activity_end":"2021-07-02 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58888","activity_notes":"Chip repairs to worktop","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2021 10:45 (sandra)<\/b>paid on credit card <\/p>

28\/07\/2021 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49510","activity_ticket_id":"47713","ticket_reference":"HDT48794","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads - 1 July 2021","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/21","activity_end":"2021-07-02 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58889","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 09:25 (System)<\/b>Ticket Created<\/p>

02\/07\/2021 12:02 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

05\/07\/2021 11:23 (iain)<\/b>Sash stops on or with Ironmongorydirect.<\/p>

05\/07\/2021 11:24 (iain)<\/b>ITC's.<\/p>

06\/07\/2021 12:40 (alan)<\/b>Repair lights in aim room <\/p>

08\/07\/2021 11:33 (sandra)<\/b>new tenant moves in on 14th July <\/p>

13\/07\/2021 09:22 (iain)<\/b>ITC's.<\/p>

14\/07\/2021 09:34 (iain)<\/b>ITC's.<\/p>

14\/07\/2021 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49511","activity_ticket_id":"47964","ticket_reference":"HDT49045","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked toilet ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/21","activity_end":"2021-07-05 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58890","activity_notes":"blocked toilet ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 09:25 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 13:33 (roy)<\/b>Ceared blocked toiletFlushed through and cleaned toilet<\/p>

05\/07\/2021 14:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49512","activity_ticket_id":"47965","ticket_reference":"HDT49046","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"attend on the below date and time to isolate the power supply to the restaurant. - 9.30","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7 Gerrard Street ","cs_id":"839","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PH","ticket_client_site":"839","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/21","activity_end":"2021-07-12 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58891","activity_notes":"attend on the below date and time to isolate the power supply to the restaurant.12th July ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 10:09 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:36 (alan)<\/b>Disconnect supply to unit from landlord common parts and lock of whilst tenants contractor carries out worksOnce works complete return and put supply back on<\/p>

13\/07\/2021 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49513","activity_ticket_id":"47966","ticket_reference":"HDT49047","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/21","activity_end":"2021-07-05 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58892","activity_notes":"list of works 1. The extractor fan in the bathroom doesnt work, Ive tried switching the isolator switches on and off but no luck so Im guessing the actual fan has given up. There are no windows in the bathroom so there isnt sufficient ventilation when showing to deal with moisture.2. The blinds in the bedroom are pretty trashed. The base bar is broken (see photo 1) and the blackout blind over the top of the window is too short for the window (see photo 2). As you can see from the second photo this means there is loads of light coming in making it difficult to sleep. It would be great if both blinds could be replaced.3. There is quite a loud mechanical noise in the bedroom intermittently, there is some AC kit outside the window which could be it - its loud enough that it feels like its in the room even with the window shut. Appreciate there might not be anything that can be done about this and is possibly more of a question for Angela when shes back from leave?","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 11:57 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 06:49 (alan)<\/b>Investigate noise in flat and report back to client that it is coming found restaurant air handling unit Order replacement extractor fan for bathroom <\/p>

21\/07\/2021 15:01 (alan)<\/b>Return to site and replace bathroom extractor fan<\/p>

21\/07\/2021 16:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49514","activity_ticket_id":"47967","ticket_reference":"HDT49048","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower head and plug ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/21","activity_end":"2021-07-05 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58893","activity_notes":"TUESDAY MORNING - TENANT WILL BE HOME FOR ACCESS shower head and plug the shower head holder is broken in one of the bathrooms so doesnt hold it upright properly and the plug is smelling a little so it would be great if they could be look at. ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 14:07 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 09:06 (roy)<\/b>Cleaned out waste t shower. Checked for any leaks that may cause smell.Nothing found Replaced part to shower unit Refixed toilet seat<\/p>

08\/07\/2021 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49515","activity_ticket_id":"47969","ticket_reference":"HDT49050","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"passage (hallway) light not working. bulb has been changed but still not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/21","activity_end":"2021-07-05 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58894","activity_notes":"passage (hallway) light not working. bulb has been changed but still not working Also in the main front room the ceiling light is loose and needs to be re-secured ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 16:15 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 13:29 (alan)<\/b>Replace faulty sensor to light in hallway <\/p>

06\/07\/2021 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49516","activity_ticket_id":"47970","ticket_reference":"HDT49051","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hob not working ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/21","activity_end":"2021-07-05 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58895","activity_notes":"hob not working The biggest plate\/ring on the stove blows\/trips the fuse board when it is used. Please also check the other rings on the hob as they have been generally very slow to heat up.","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 16:18 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:00 (alan)<\/b>Look at hob not working Quote to replace <\/p>

06\/07\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49517","activity_ticket_id":"47971","ticket_reference":"HDT49052","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/JH\/14310 - Quote for redecoration works required - vacant flat ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/07\/21","activity_end":"2021-07-05 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58896","activity_notes":"Quote for redecoration works required - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2021 07:52 (dean)<\/b>Done 320.00<\/p>

19\/07\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49518","activity_ticket_id":"47968","ticket_reference":"HDT49049","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please raise wo for Reddna to clear & clean lower roof at 14 GS","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/21","activity_end":"2021-07-06 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58897","activity_notes":"Please raise wo for Reddna to clear & clean lower roof at 14 GSPlease could you action asap ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2021 16:08 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 12:48 (travis)<\/b>Roof clearance\/disposal.Quarter van load.<\/p>

06\/07\/2021 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49519","activity_ticket_id":"47972","ticket_reference":"HDT49053","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14312 - Replacement Hob - PO Number : VP29106-18 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/21","activity_end":"2021-07-06 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58898","activity_notes":"Replacement Hob i will order ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:29 (sandra)<\/b>booked Monday 10 - 2pm for delivery.asked for access at 9 am to disconnect current hob <\/p>

19\/07\/2021 11:16 (alan)<\/b>Install new hob<\/p>

19\/07\/2021 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49520","activity_ticket_id":"47973","ticket_reference":"HDT49054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/21","activity_end":"2021-09-06 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58899","activity_notes":"can you get the blinds off of Travis and fit these on Monday. Tenant will be at home. and the film and wands.","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 10:50 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:38 (sandra)<\/b>emailed for access on Wednesday <\/p>

06\/07\/2021 16:20 (jane)<\/b>Tenant will be home for access tomorrow morning (Wednesday) at 9am<\/p>

07\/07\/2021 09:29 (iain)<\/b>List of works. Details taken of blinds, etc.<\/p>

13\/07\/2021 10:16 (jane)<\/b>Parts on order Purlfrost - for the frosted filmSwift Direct Blinds - for the venetian taped blind and blackout roller blind Blindspares - for the 3 x wands <\/p>

13\/07\/2021 12:11 (jane)<\/b>Attending to the secondary glazing issue 20th July 2021, pm visit, tenant will be home for access <\/p>

17\/08\/2021 16:04 (sandra)<\/b>blind and film will be given to Travis from iain awaiting a venetian blind that came in damamged<\/p>

01\/09\/2021 13:26 (sandra)<\/b>booked Iain for Monday <\/p>

07\/09\/2021 06:22 (alan)<\/b>Help Iain W<\/p>

07\/09\/2021 11:22 (iain)<\/b>List of works.<\/p>

07\/09\/2021 11:23 (iain)<\/b>Chain for roller blind is too short. New one to be ordered. 3.5m.<\/p>

16\/09\/2021 14:20 (jane)<\/b>New chain for roller blind on order (amazon) <\/p>

08\/10\/2021 11:47 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 12:13 (sandra)<\/b>emailed for PO <\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49521","activity_ticket_id":"47062","ticket_reference":"HDT48143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14084 - Replacement blinds and Blind repairs VP22195-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/21","activity_end":"2021-07-06 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58900","activity_notes":"broken blind can now be replaced Thursday with Roy blind is at the office ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2021 13:57 (sandra)<\/b>ordered 10\/3 <\/p>

29\/04\/2021 14:12 (travis)<\/b>Various blinds fitted and others repaired.<\/p>

29\/04\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 15:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2021 15:56 (roy)<\/b>Assist Travis and fit a couple of blinds and repairs to others <\/p>

06\/05\/2021 15:29 (iain)<\/b>Blinds.<\/p>

06\/05\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2021 13:14 (sandra)<\/b>friday between 12 - 2 to fit blind in 2.02.<\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>A replacement blind for 2.01 has been ordered as the first one was faulty. ETA w\/c 21\/6<\/p>

06\/07\/2021 11:44 (sandra)<\/b>noon Thursday with keys to fit blind in 2.01<\/p>

08\/07\/2021 14:15 (travis)<\/b>Collect blind from office and fit at above property,Dispose of old behind office.<\/p>

08\/07\/2021 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49522","activity_ticket_id":"47062","ticket_reference":"HDT48143","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14084 - Replacement blinds and Blind repairs VP22195-19","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/07\/21","activity_end":"2021-07-06 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58901","activity_notes":"Thursday at noon, with Travis to fit the blind that came in broken ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2021 13:57 (sandra)<\/b>ordered 10\/3 <\/p>

29\/04\/2021 14:12 (travis)<\/b>Various blinds fitted and others repaired.<\/p>

29\/04\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/04\/2021 15:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/04\/2021 15:56 (roy)<\/b>Assist Travis and fit a couple of blinds and repairs to others <\/p>

06\/05\/2021 15:29 (iain)<\/b>Blinds.<\/p>

06\/05\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2021 11:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2021 13:14 (sandra)<\/b>friday between 12 - 2 to fit blind in 2.02.<\/p>

28\/05\/2021 15:32 (iain)<\/b>Blind.<\/p>

28\/05\/2021 15:39 (jane)<\/b>(Ticket Closed)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/06\/2021 14:47 (sandra)<\/b>A replacement blind for 2.01 has been ordered as the first one was faulty. ETA w\/c 21\/6<\/p>

06\/07\/2021 11:44 (sandra)<\/b>noon Thursday with keys to fit blind in 2.01<\/p>

08\/07\/2021 14:15 (travis)<\/b>Collect blind from office and fit at above property,Dispose of old behind office.<\/p>

08\/07\/2021 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49523","activity_ticket_id":"47974","ticket_reference":"HDT49055","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak coming from the sky light area, access will be via the 1st floor office.","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1000","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1000","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/21","activity_end":"2021-07-06 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58902","activity_notes":"leak coming from the sky light area, access will be via the 1st floor office.Adam\/Michael can you inform the tenant please. Reddan can you please pop into restaurant and see the manager named Sayeed.","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 12:05 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 10:29 (travis)<\/b>Roof leak,due to blocked gully the water level has risen on the flat roof and rainwater has found another way in behind the felt roof.Unblocked gully.<\/p>

07\/07\/2021 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49524","activity_ticket_id":"47975","ticket_reference":"HDT49056","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Shower with the window is draining slowly causing the shower try to fill up during use please attend and investigate - Access through Greg -SI-1223-41733","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Little Newport Street ","cs_id":"943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/21","activity_end":"2021-07-06 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58903","activity_notes":"Shower with the window is draining slowly causing the shower try to fill up during use please attend and investigate - Access through Greg","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 13:54 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:56 (michaelk)<\/b>Unblocked shower trap 1hr labour. 50<\/p>

09\/07\/2021 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49525","activity_ticket_id":"47976","ticket_reference":"HDT49057","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate 3no lights out in common parts, ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/21","activity_end":"2021-07-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58904","activity_notes":"To investigate 3no lights out in common parts, ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 14:00 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 11:51 (alan)<\/b>Investigate 4 lights in common parts not working Test thought fitting faulty found to be at high level fitting on ground floor To return next day with high level steps <\/p>

07\/07\/2021 11:52 (alan)<\/b>Return to site and access high level fitting on ground floor,Repair loose connection in fitting and leave in working order<\/p>

07\/07\/2021 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49526","activity_ticket_id":"47977","ticket_reference":"HDT49058","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Supply and fit new Co2 alarm sensor (current one out of date)","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/21","activity_end":"2021-07-06 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58905","activity_notes":"Supply and fit new Co2 alarm sensor (current one out of date)","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2021 14:53 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49527","activity_ticket_id":"47978","ticket_reference":"HDT49059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Greg from Flat 3 reported that his kitchen tap is lose and would like someone to pop round and tighten the tap?. please visit on Wednesday its not an emergency. ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/21","activity_end":"2021-07-06 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58906","activity_notes":"Greg from Flat 3 reported that his kitchen tap is lose and would like someone to pop round and tighten the tap?. please visit on Wednesday its not an emergency. ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 16:38 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:57 (michaelk)<\/b>Tightened kitchen mixer, left fully operational. 1hr labour 50.<\/p>

09\/07\/2021 10:46 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 10:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49528","activity_ticket_id":"47979","ticket_reference":"HDT49060","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"lamping required here ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/07\/21","activity_end":"2021-07-07 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58907","activity_notes":"lampting required here ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 09:07 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 10:47 (roy)<\/b>Repaced PL lamps x 2<\/p>

08\/07\/2021 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49529","activity_ticket_id":"47980","ticket_reference":"HDT49061","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT test - 13th July ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/21","activity_end":"2021-07-13 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58908","activity_notes":"Gas and PAT test - 13 July ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2021 09:09 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49530","activity_ticket_id":"47981","ticket_reference":"HDT49062","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no lights throughout the common parts","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2a Gerrard Place ","cs_id":"717","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/21","activity_end":"2021-07-07 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58909","activity_notes":"no lights throughout the common parts","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 11:13 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 11:46 (alan)<\/b>Investigate lights not working on staircase Reset MCB and replace 2 blown lamps <\/p>

07\/07\/2021 16:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49531","activity_ticket_id":"47982","ticket_reference":"HDT49063","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet roll holder is loose ","ticket_address_1":"Flat 4","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"375","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"375","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/21","activity_end":"2021-07-07 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58910","activity_notes":"Toilet roll holder is loose can you check flat 2 and flat 4 please ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 11:17 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 11:56 (travis)<\/b>Complete,refitted both toilet roll holders with new fittings and adhesive,Refitted thermostat control in flat two.<\/p>

07\/07\/2021 16:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49532","activity_ticket_id":"47983","ticket_reference":"HDT49064","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 29th completion ","ticket_address_1":"Flat 4.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/07\/21","activity_end":"2021-07-07 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58911","activity_notes":"Inter-tenancy checks and meter reads ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 11:36 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 09:23 (iain)<\/b>ITC's.<\/p>

13\/07\/2021 09:23 (iain)<\/b>ITC's.<\/p>

13\/07\/2021 09:24 (iain)<\/b>ITC's.<\/p>

13\/07\/2021 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49533","activity_ticket_id":"47984","ticket_reference":"HDT49065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads 2 August 2021","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 3","cs_id":"180","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"180","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/21","activity_end":"2021-08-02 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58912","activity_notes":"Inter-tenancy checks and meter reads 2 August 2021","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 14:45 (iain)<\/b>ITC's and meter reading.<\/p>

04\/08\/2021 14:45 (iain)<\/b>Blind cleats on order.<\/p>

04\/08\/2021 14:52 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:52 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:47 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:48 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49534","activity_ticket_id":"47985","ticket_reference":"HDT49066","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14316 - Replacement shower cartridge - PO Number : VP29279-29 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/21","activity_end":"2021-07-07 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58913","activity_notes":"Replacement shower cartridge ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 07:17 (michaelk)<\/b>Attended site to replace shower cartridge. 3hrs labour plus parts 145. Total 285 ex.<\/p>

29\/07\/2021 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49535","activity_ticket_id":"47986","ticket_reference":"HDT49067","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"complete power down ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/21","activity_end":"2021-07-07 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58914","activity_notes":"complete power down complete power down this weekend. Please book a contractor to switch OFF every single fuse board breaker at 06:00hrs this Saturday 10th July and be onsite ready to switch them back ON Sunday 11th July 2021 at 12:00 midday. ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:12 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 14:05 (alan)<\/b>Show Roy locations of all distribution boards ready for Saturday shutdown<\/p>

08\/07\/2021 09:29 (roy)<\/b>With Alan walk round all floors to show me what and how to shut down<\/p>

08\/07\/2021 14:35 (jane)<\/b>(Placed On Hold) Hi all, the power down is cancelled, please see attached. I will rebook this with you once I have a new date.<\/p>

21\/07\/2021 09:53 (sandra)<\/b>Rescheduled for weekend Saturday 31st July 2021 to Sunday 1st August 2021. Please have your contractor booked in for switching off the breakers before power off on the Saturday morning and in place on Sunday lunchtime for power restoration to switch the breakers back on. <\/p>

29\/07\/2021 10:01 (jane)<\/b>(Removed from on-hold)<\/p>

02\/08\/2021 06:49 (alan)<\/b>Shutdown power to entire building ready for main incoming supply to be isolated by others at 7.00am<\/p>

02\/08\/2021 06:50 (alan)<\/b>Return to siteOnce contractor has confirmed their work was completedRe-energise all circuits ensuring that all power to the building has been restored to all services<\/p>

02\/08\/2021 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49536","activity_ticket_id":"47987","ticket_reference":"HDT49068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks and meter reads - 09\/08\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1003","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1003","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/08\/21","activity_end":"2021-08-09 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58915","activity_notes":"inter-tenancy checks and meter reads - 09\/08\/21keys have been returned so we can start this one now ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:15 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 10:46 (iain)<\/b>Quote for clearance and ITC's.<\/p>

13\/08\/2021 11:26 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:17 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:17 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:18 (iain)<\/b>2 fridge shelves on order.<\/p>

13\/08\/2021 12:52 (jane)<\/b>Fridge parts on order from Neff direct <\/p>

13\/08\/2021 12:56 (jane)<\/b>Twenty Twenty to attend to the left hand side UPVC sash window will not stay up<\/p>

16\/08\/2021 11:14 (alan)<\/b>Replace blown lamps in FlatRepair extractor hood in kitchenClean filter in extractor in bathroomLook at oven and supply quote for replacement<\/p>

20\/08\/2021 12:01 (iain)<\/b>Fridge parts fitted.<\/p>

20\/08\/2021 12:22 (jane)<\/b>(Ticket Closed)<\/p>

02\/09\/2021 16:44 (sandra)<\/b>fault found to be balances. further access required. need to remove secondary glazing and blind <\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49537","activity_ticket_id":"47986","ticket_reference":"HDT49067","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"complete power down ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/07\/21","activity_end":"2021-07-07 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58916","activity_notes":"complete power down complete power down this weekend. Please book a contractor to switch OFF every single fuse board breaker at 06:00hrs this Saturday 10th July and be onsite ready to switch them back ON Sunday 11th July 2021 at 12:00 midday. ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:12 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 14:05 (alan)<\/b>Show Roy locations of all distribution boards ready for Saturday shutdown<\/p>

08\/07\/2021 09:29 (roy)<\/b>With Alan walk round all floors to show me what and how to shut down<\/p>

08\/07\/2021 14:35 (jane)<\/b>(Placed On Hold) Hi all, the power down is cancelled, please see attached. I will rebook this with you once I have a new date.<\/p>

21\/07\/2021 09:53 (sandra)<\/b>Rescheduled for weekend Saturday 31st July 2021 to Sunday 1st August 2021. Please have your contractor booked in for switching off the breakers before power off on the Saturday morning and in place on Sunday lunchtime for power restoration to switch the breakers back on. <\/p>

29\/07\/2021 10:01 (jane)<\/b>(Removed from on-hold)<\/p>

02\/08\/2021 06:49 (alan)<\/b>Shutdown power to entire building ready for main incoming supply to be isolated by others at 7.00am<\/p>

02\/08\/2021 06:50 (alan)<\/b>Return to siteOnce contractor has confirmed their work was completedRe-energise all circuits ensuring that all power to the building has been restored to all services<\/p>

02\/08\/2021 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49538","activity_ticket_id":"47988","ticket_reference":"HDT49069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/10\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/21","activity_end":"2021-10-01 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58917","activity_notes":"inter-tenancy checks and meter reads -1\/9;\/21","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:19 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:30 (iain)<\/b>ITC's and meter readings.<\/p>

06\/10\/2021 11:54 (alan)<\/b>List of works<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 11:36 (travis)<\/b>Sash cord replacement.<\/p>

08\/10\/2021 15:06 (michaelk)<\/b>Attended site to investigate work required. A replacement bath waste is to be ordered and the bedroom radiator requires supporting. Both to be completed the same time. 1 hr labour 50.<\/p>

08\/10\/2021 21:44 (dean)<\/b>Done 540.00<\/p>

11\/10\/2021 09:32 (iain)<\/b>ITC's. Sash window.<\/p>

12\/10\/2021 13:42 (michaelk)<\/b>Attended site to investigate heating. Reset boiler following interruption to gas. Left fully operational. 1hr labour 50.<\/p>

12\/10\/2021 15:10 (alan)<\/b>Show tenants that switches that appear not to be doing anything or for the 5 amp lighting sockets in flat<\/p>

13\/10\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49539","activity_ticket_id":"47989","ticket_reference":"HDT49070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/09\/2021 - Can we have this one completed by COP 08\/09\/21 ","ticket_address_1":"Flat 1","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/21","activity_end":"2021-09-01 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58918","activity_notes":"inter-tenancy checks and meter reads - 01\/09\/2021","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2021 13:21 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 15:09 (travis)<\/b>Itc check\/list,& meter reads,Living room\/kitchen,Main door not latching,Door stop missing,Light dimmer knob missing,Overall x10 window restrictors missing,Bathroom,Shower head to descale,Shower mastic to replace\/clean,Bedroom toDoor dropped,won't close,Reinstate thermostat,Hall access door won't close.Will send meter reads via WhatsApp.<\/p>

02\/09\/2021 16:13 (travis)<\/b>itc works.<\/p>

03\/09\/2021 09:40 (travis)<\/b>All maintenance works complete except x10 window restrictors which are on order,(Ironmongery, should be delivered today)if so could you leave out for collection?.Although the apartment is in good general order, decoration will be required in areas where I'm guessing the previous tenants have filled holes where pictures ect were hung.<\/p>

06\/09\/2021 14:42 (travis)<\/b>Completed itc by installing all window restrictors.<\/p>

06\/09\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49540","activity_ticket_id":"47990","ticket_reference":"HDT49071","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak into the back of the shop ","ticket_address_1":"40 Tavistock Street - Back Rub Clinic ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street - Back Rub Clinic ","cs_id":"526","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"526","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/21","activity_end":"2021-07-07 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58919","activity_notes":"leak into the back of the shop Hi Michael, you might want to check the gutters at 40 tavistock street . we have water dripping in through the ceiling at the back of the shop . its stopped now but happens when there has been a downpour ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 16:34 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 11:28 (travis)<\/b>Attended and failed to get access to flat roof above back rub.Office above not currently working from office and keys unavailable to collect,Mapps are aware of the situation.<\/p>

10\/08\/2021 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49541","activity_ticket_id":"47991","ticket_reference":"HDT49072","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrics and leak ","ticket_address_1":"7 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Gerrard Street ","cs_id":"839","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PH","ticket_client_site":"839","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/07\/21","activity_end":"2021-07-07 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58920","activity_notes":"electrics and leak would you be able to instruct an electrician to reinstate the supply and for Roy at Reddan to confirm the issue with the water leaking into the ground floor from the flat. ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 16:51 (System)<\/b>Ticket Created<\/p>

11\/07\/2021 15:59 (roy)<\/b>Removed silicone around shower tray and resealed.Checked toiet and hand basin for leaks but all seems ok. If leak continues then shower tray may need to be removed as no access under tray<\/p>

12\/07\/2021 09:18 (jane)<\/b>(Ticket Closed)<\/p>

14\/07\/2021 16:44 (roy)<\/b>Assist Michael with shower tray<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49542","activity_ticket_id":"47992","ticket_reference":"HDT49073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the the strip lights in the hallway walls have all malfunctioned","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1000","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1000","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/21","activity_end":"2021-07-07 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58921","activity_notes":"To investigate the the strip lights in the hallway walls have all malfunctioned","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 16:55 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 06:47 (alan)<\/b>Investigate wall strip lights not working common parts test thought and find fault to be LED driver unit <\/p>

12\/07\/2021 09:22 (jane)<\/b>(Ticket Closed)<\/p>

12\/07\/2021 11:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/07\/2021 11:35 (alan)<\/b>Return to site and replace faulty driver unit to lights in common parts <\/p>

13\/07\/2021 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49543","activity_ticket_id":"47993","ticket_reference":"HDT49074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meters reads 02\/08\/21 - 5 August 21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"948","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"948","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/21","activity_end":"2021-08-02 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58922","activity_notes":"inter-tenancy checks and meters reads 02\/08\/21","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 09:25 (System)<\/b>Ticket Created<\/p>

03\/08\/2021 08:19 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 12:56 (alan)<\/b>List of works Order new extractor fan for bathroom door<\/p>

09\/08\/2021 09:03 (alan)<\/b>List of works <\/p>

10\/08\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49544","activity_ticket_id":"47994","ticket_reference":"HDT49075","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"All three thermostats in flat 2.02 seem to be miscalibrated and show approximately 10 degrees higher temperature than the actual temperature.","ticket_address_1":"Flat 2.02.","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02.","cs_id":"969","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"969","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/21","activity_end":"2021-07-08 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58923","activity_notes":"All three thermostats in flat 2.02 seem to be miscalibrated and show approximately 10 degrees higher temperature than the actual temperature.Friday between 12 - 2pm 9th July collect keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 09:34 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 13:35 (michaelk)<\/b>Attended site to investigate controller temperatures. Site has 4 x emmeti c17 controllers set monitor in built air temperatures. Re-calibrated each controller using menu 4 and an infrared temp gun.Hall is within 0.2c of ambient. Living room is within 0.1c of ambient. Bathroom is within 0.3c of ambient. Bedroom is within 0.3c of ambient. Temperature adjustments are by 0.5c.2hrs labour 95.<\/p>

09\/07\/2021 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49545","activity_ticket_id":"47995","ticket_reference":"HDT49076","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 1 & 3 works ","ticket_address_1":"1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/21","activity_end":"2021-07-08 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58924","activity_notes":"FOR TODAY WITH KEYS LET LILIAN KNOW Flat 1 & 3 works Tenant reported:- Flat 1, to reinstate toilet roll holder and door handle cover- Flat 3, to reinstate toilet roll holders, the lock and door handle coverHi Sandra, can someone attend today? Please collect keys from the site office.Let me know the time.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 10:18 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 14:47 (roy)<\/b>Flat 3 all ok Flat 1 toiet roll holder ok but unable to find they square key plate.Cleaner on site but she didn't know.Need key plate or woud need to try and purchase new but would need to be ordered<\/p>

10\/08\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49546","activity_ticket_id":"47996","ticket_reference":"HDT49077","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Flat 2, Flat 3, Flat 5","ticket_address_1":"1A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1a Gerrard Place ","cs_id":"1008","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/21","activity_end":"2021-07-09 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58925","activity_notes":"Flat 2, Flat 3, Flat 5secure all toilet roll holders 9th July - keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 10:21 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 15:06 (travis)<\/b>Various repairs to all toilet roll holders in apartments 2,3,5.<\/p>

09\/07\/2021 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49547","activity_ticket_id":"47997","ticket_reference":"HDT49078","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"secure toilet roll holder and fix kitchen bin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"974","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/21","activity_end":"2021-07-12 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58926","activity_notes":"secure toilet roll holder and fix kitchen bin 12th july with keys","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 10:22 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 15:05 (travis)<\/b>Repaired kitchen swing bin,and refixed toilet roll holders.<\/p>

09\/07\/2021 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49548","activity_ticket_id":"47998","ticket_reference":"HDT49079","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"toilet roll holder and sash window catch ","ticket_address_1":"Flat 4","ticket_address_2":"1A Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"695","cs_address_2":"1A Gerrard Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"695","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/10\/21","activity_end":"2021-07-15 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58927","activity_notes":"toilet roll holder and sash window catch 15th July with keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 10:23 (System)<\/b>Ticket Created<\/p>

15\/07\/2021 12:41 (iain)<\/b>Toilet roll holder ans sash lock.<\/p>

15\/07\/2021 12:42 (iain)<\/b>Toilet roll holder repaired, sash lock on order.<\/p>

15\/07\/2021 13:03 (jane)<\/b>2 x window catches on order <\/p>

22\/07\/2021 13:53 (jane)<\/b>Keys for access tomorrow to fit the new sash locks <\/p>

13\/10\/2021 09:24 (jane)<\/b>Have requested access for tomorrow to fit the new catch.<\/p>

13\/10\/2021 11:40 (jane)<\/b>This has been booked for Wednesday 20th October between 11 and 3pm (sash locks)<\/p>

22\/10\/2021 15:17 (iain)<\/b>Sash lock.<\/p>

25\/10\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49549","activity_ticket_id":"47999","ticket_reference":"HDT49080","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blind to be fitted and inspect mastic issue - FOR MONDAY MORNING 12TH JULY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/21","activity_end":"2021-07-12 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58928","activity_notes":"blind to be fitted tenant has the blind and wants it put up in the kitchen Look at mastic issues ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 10:27 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:27 (sandra)<\/b>emailed to fit tenants blind on Friday. waiting for confirmation <\/p>

12\/07\/2021 13:15 (travis)<\/b>Fit supplied blind and mastic seals.<\/p>

12\/07\/2021 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49550","activity_ticket_id":"48001","ticket_reference":"HDT49082","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"caste iron pipework + render works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 Goodwins Court ","cs_id":"891","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"891","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/21","activity_end":"2021-07-08 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58929","activity_notes":"caste iron pipeworkfor Friday ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 11:07 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 06:56 (michaelk)<\/b>Completed quoted works replacing cast iron guttering. 785.90 ex<\/p>

15\/07\/2021 06:32 (michaelk)<\/b>Attended site to repair external wall from cast guttering removal. 2hrs labour plus materials. 70 ex vat<\/p>

11\/08\/2021 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49551","activity_ticket_id":"47785","ticket_reference":"HDT48866","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"replacement bedroom blind","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"305","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"305","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/21","activity_end":"2021-07-08 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58930","activity_notes":"replacement bedroom blind","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2021 14:48 (System)<\/b>Ticket Created<\/p>

15\/06\/2021 15:33 (sandra)<\/b>to replace bedroom blind 960 x 1600 drop <\/p>

15\/06\/2021 15:33 (sandra)<\/b>white venetian 25 m no ribbons <\/p>

15\/06\/2021 15:55 (sandra)<\/b>out of stock until July 30th <\/p>

06\/09\/2021 10:56 (sandra)<\/b>rang supplier and 25mm ultra white is still out of stock. Our email has been put on their stock list and as soon as they come back into stock they will email us. There are no other 25mm White wood venetians to choose from <\/p>

06\/09\/2021 10:56 (sandra)<\/b>(Placed On Hold) waiting on stock <\/p>

10\/12\/2021 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49552","activity_ticket_id":"48000","ticket_reference":"HDT49081","ticket_client":"2019","client_name":"School of Wok","ticket_title":"clean skylights ","ticket_address_1":"School of Wok ","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/21","activity_end":"2021-07-08 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58931","activity_notes":"clean skylights to be cleaned both inside and out There are 2. Access is through 60a Chandos Ask Roy if unsure, he knows the access ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 10:34 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 09:40 (travis)<\/b>Collected keys, gained access to rear roof, cleaned X3 large glass skylights, Polished once dry.<\/p>

09\/07\/2021 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49553","activity_ticket_id":"48002","ticket_reference":"HDT49083","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Exposed wires on the roof ","ticket_address_1":"14 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Tavistock Street ","cs_id":"1010","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7HA","ticket_client_site":"1010","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/21","activity_end":"2021-07-08 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58932","activity_notes":"Exposed wires on the roof Please raise a work order for Reddan to attend to the roof top above Cotes, 17 Tavistock St and investigate\/ Make Safe reports of exposed wiring here","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 11:35 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 08:40 (roy)<\/b>This is 17 not 14.Key is missing to get onto roof.James cud not find the key. Keys was giving t me but not the key to unlock the roof key and James can not find key.Gary on holiday<\/p>

10\/08\/2021 09:29 (sandra)<\/b>emailed for further instructions <\/p>

10\/08\/2021 10:49 (roy)<\/b>No 17 NOT 14 Made safe electrical boxes<\/p>

10\/08\/2021 16:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49554","activity_ticket_id":"47973","ticket_reference":"HDT49054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"08\/07\/21","activity_end":"2021-07-08 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58933","activity_notes":"secondary glazing needs to attention ","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2021 10:50 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:38 (sandra)<\/b>emailed for access on Wednesday <\/p>

06\/07\/2021 16:20 (jane)<\/b>Tenant will be home for access tomorrow morning (Wednesday) at 9am<\/p>

07\/07\/2021 09:29 (iain)<\/b>List of works. Details taken of blinds, etc.<\/p>

13\/07\/2021 10:16 (jane)<\/b>Parts on order Purlfrost - for the frosted filmSwift Direct Blinds - for the venetian taped blind and blackout roller blind Blindspares - for the 3 x wands <\/p>

13\/07\/2021 12:11 (jane)<\/b>Attending to the secondary glazing issue 20th July 2021, pm visit, tenant will be home for access <\/p>

17\/08\/2021 16:04 (sandra)<\/b>blind and film will be given to Travis from iain awaiting a venetian blind that came in damamged<\/p>

01\/09\/2021 13:26 (sandra)<\/b>booked Iain for Monday <\/p>

07\/09\/2021 06:22 (alan)<\/b>Help Iain W<\/p>

07\/09\/2021 11:22 (iain)<\/b>List of works.<\/p>

07\/09\/2021 11:23 (iain)<\/b>Chain for roller blind is too short. New one to be ordered. 3.5m.<\/p>

16\/09\/2021 14:20 (jane)<\/b>New chain for roller blind on order (amazon) <\/p>

08\/10\/2021 11:47 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 12:13 (sandra)<\/b>emailed for PO <\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49555","activity_ticket_id":"47704","ticket_reference":"HDT48785","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14269 - Requires a new syphon due to a leaking hose beneath the heat exchanger following compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"935","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"935","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/21","activity_end":"2021-07-08 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58934","activity_notes":"Requires a new syphon due to a leaking hose beneath the heat exchanger following compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2021 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49556","activity_ticket_id":"48003","ticket_reference":"HDT49084","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend 3, 48 Newman St to investigate the leak into flat 1 - Keys into Flat 3, please do not enter Flat 1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 48 Newman Street","cs_id":"1011","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1011","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/21","activity_end":"2021-07-08 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58935","activity_notes":"To attend 3, 48 Newman St to investigate the leak into flat 1 Only access is into Flat 3, via keys, do not enter Flat 1Our guests in flat 1, 48 Newman reported a ceiling leak in the bathroom-please see a short video and picture attached. They are both elderlies and vulnerable and unfortunately don't want anyone to enter the apartment.I was wondering though if you are able to send someone around to investigate the bathroom in flat 3 to see where the leak is coming from? Flat 3 is empty today and tomorrow by 1\/2pm, so please use management keys to enter if you are arranging the visit. ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 13:30 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 16:12 (roy)<\/b>Flat 3 is NOT empty.Please arrange with tenant for tomorrow morning.Did have a quick look but nothing obvious.Shower door seal not on place properly but will return in morning and replace seal around the bath.This does look OK but unless we get access into flat 1 it is difficult to pin point<\/p>

09\/07\/2021 14:09 (jane)<\/b>Filled bath up to reseal bath and hopefully when dry will be ok<\/p>

09\/07\/2021 14:12 (roy)<\/b>Remone silicone and resealed.THIS WILL OPEN up again as the bath is acrylic and it is not supported around the edge. This causes the bath to move<\/p>

09\/07\/2021 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49557","activity_ticket_id":"48004","ticket_reference":"HDT49085","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Lighting issues - FOR MONDAY 12TH JULY ","ticket_address_1":"89 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"89 Wardour Street ","cs_id":"1012","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 0UA","ticket_client_site":"1012","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/21","activity_end":"2021-07-12 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58936","activity_notes":"Lighting issues - FOR MONDAY 12TH JULY at 10.:30amWould it be possible to meet Alan at the above on Monday at 10.30 please as there are issues with the lighting and wanted to discuss.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2021 13:41 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49558","activity_ticket_id":"48005","ticket_reference":"HDT49086","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MONDAY 26TH JULY ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"338","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"338","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/21","activity_end":"2021-07-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58937","activity_notes":"To carry out full compliance testing - FOR MONDAY 26TH JULY ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 14:00 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 06:57 (michaelk)<\/b>Completed full compliance. 185<\/p>

29\/07\/2021 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49559","activity_ticket_id":"48006","ticket_reference":"HDT49087","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MONDAY 26TH JULY","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/21","activity_end":"2021-07-26 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58938","activity_notes":"To carry out full compliance testing - FOR MONDAY 26TH JULY","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 14:38 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 06:58 (michaelk)<\/b>Completed full compliance. 185.<\/p>

29\/07\/2021 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49560","activity_ticket_id":"48007","ticket_reference":"HDT49088","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MONDAY 26TH JULY","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/21","activity_end":"2021-07-26 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58939","activity_notes":"To carry out full compliance testing - FOR MONDAY 26TH JULY","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 14:43 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 06:58 (michaelk)<\/b>Completed full compliance. 185<\/p>

29\/07\/2021 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49561","activity_ticket_id":"48008","ticket_reference":"HDT49089","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR MONDAY 26TH JULY","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/21","activity_end":"2021-07-26 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58940","activity_notes":"To carry out full compliance testing - FOR MONDAY 26TH JULY","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 14:46 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 06:58 (michaelk)<\/b>Completed full compliance. 185<\/p>

29\/07\/2021 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49562","activity_ticket_id":"48009","ticket_reference":"HDT49090","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing - FOR TUESDAY 27TH JULY ","ticket_address_1":"Flat 6,, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6,, Exeter Mansions ","cs_id":"518","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"518","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/21","activity_end":"2021-07-27 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58941","activity_notes":"To carry out full compliance testing - FOR TUESDAY 27TH JULY ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 14:57 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 06:53 (michaelk)<\/b>Completed full compliance. 185<\/p>

29\/07\/2021 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49563","activity_ticket_id":"48010","ticket_reference":"HDT49091","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 17TH AUGUST ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/21","activity_end":"2021-08-17 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58942","activity_notes":"To carry out compliance testing - FOR TUESDAY 17TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 15:51 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 07:57 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

17\/08\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49564","activity_ticket_id":"48011","ticket_reference":"HDT49092","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out compliance testing - FOR TUESDAY 17TH AUGUST ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/21","activity_end":"2021-08-17 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58943","activity_notes":"To carry out compliance testing - FOR TUESDAY 17TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 16:10 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 07:58 (michaelk)<\/b>Completed full compliance testing. 185.<\/p>

16\/08\/2021 07:58 (michaelk)<\/b>Completed full compliance testing. 185.<\/p>

17\/08\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49565","activity_ticket_id":"48012","ticket_reference":"HDT49093","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out complete compliance testing - FOR TUESDAY 17TH AUGUST ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/21","activity_end":"2021-08-12 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58944","activity_notes":"To carry out completed compliance testing - FOR TUESDAY 17TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 16:14 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 07:58 (michaelk)<\/b>Completed full compliance testing 185.<\/p>

17\/08\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49566","activity_ticket_id":"48013","ticket_reference":"HDT49094","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out complete compliance testing - FOR TUESDAY 17TH AUGUST","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"326","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"326","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/21","activity_end":"2021-08-12 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58945","activity_notes":"To carry out complete compliance testing - FOR TUESDAY 17TH AUGUST","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 16:33 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 07:59 (michaelk)<\/b>Completed full compliance testing 185.<\/p>

17\/08\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49567","activity_ticket_id":"48014","ticket_reference":"HDT49095","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14320 - Replacement shower tray and tiles - WORKS COMMENCING ON MONDAY 19TH BETWEEN 9:30AM & 10AM, THEN HAVE THE TUESDAY AND WEDNESDAY (THURSDAY TENANT IS BUSY)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/21","activity_end":"2021-07-08 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58946","activity_notes":"Replacement shower tray, shower enclosure, new framework, and tiles ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2021 16:34 (jane)<\/b>Shower tray and enclosure on order <\/p>

20\/07\/2021 16:54 (travis)<\/b>Bathroom\/shower works.<\/p>

20\/07\/2021 16:56 (travis)<\/b>Bathroom\/shower works.<\/p>

21\/07\/2021 16:24 (travis)<\/b>Bathroom shower works.<\/p>

22\/07\/2021 12:03 (travis)<\/b>Bathroom tiling works.<\/p>

23\/07\/2021 16:37 (travis)<\/b>Bathroom works,Ceiling decoration will be required.<\/p>

27\/07\/2021 15:42 (travis)<\/b>Regrout at tenants request,Clean work area,polish tiles and dispose of old shower screens and base and associated rubbish from flat 8.<\/p>

03\/08\/2021 09:35 (michaelk)<\/b>Completed quoted works replacing shower tray, sliding doors and returning existing fixtures to full working order.1,100 ex vat.<\/p>

11\/08\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49568","activity_ticket_id":"48014","ticket_reference":"HDT49095","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14320 - Replacement shower tray and tiles - WORKS COMMENCING ON MONDAY 19TH BETWEEN 9:30AM & 10AM, THEN HAVE THE TUESDAY AND WEDNESDAY (THURSDAY TENANT IS BUSY)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/07\/21","activity_end":"2021-07-08 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58947","activity_notes":"New framework for shower and tiles Travis can you start here on Monday please to build the framework, Mike Keenan has the shower tray,We have the Tuesday and Wednesday too (Tenant can't give access on Thursday)Can you text Michael a picture of tiles and details please ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2021 16:34 (jane)<\/b>Shower tray and enclosure on order <\/p>

20\/07\/2021 16:54 (travis)<\/b>Bathroom\/shower works.<\/p>

20\/07\/2021 16:56 (travis)<\/b>Bathroom\/shower works.<\/p>

21\/07\/2021 16:24 (travis)<\/b>Bathroom shower works.<\/p>

22\/07\/2021 12:03 (travis)<\/b>Bathroom tiling works.<\/p>

23\/07\/2021 16:37 (travis)<\/b>Bathroom works,Ceiling decoration will be required.<\/p>

27\/07\/2021 15:42 (travis)<\/b>Regrout at tenants request,Clean work area,polish tiles and dispose of old shower screens and base and associated rubbish from flat 8.<\/p>

03\/08\/2021 09:35 (michaelk)<\/b>Completed quoted works replacing shower tray, sliding doors and returning existing fixtures to full working order.1,100 ex vat.<\/p>

11\/08\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49569","activity_ticket_id":"48015","ticket_reference":"HDT49096","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out complete compliance testing - FOR TUESDAY 17TH AUGUST","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/21","activity_end":"2021-08-12 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58948","activity_notes":"To carry out complete compliance testing - FOR TUESDAY 17TH AUGUST","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 16:46 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 07:59 (michaelk)<\/b>Completed full compliance testing 185.<\/p>

17\/08\/2021 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49570","activity_ticket_id":"48016","ticket_reference":"HDT49097","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out complete compliance testing - FOR TUESDAY 17TH AUGUST","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"328","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"328","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/21","activity_end":"2021-08-12 18:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58949","activity_notes":"To carry out complete compliance testing - FOR TUESDAY 17TH AUGUST","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 16:48 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 08:00 (michaelk)<\/b>Completed full compliance testing 170.<\/p>

17\/08\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49571","activity_ticket_id":"48017","ticket_reference":"HDT49098","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Front door come off hinges - urgent ","ticket_address_1":"Flat 5, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/21","activity_end":"2021-07-09 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58950","activity_notes":"Front door come off hinges - urgent Our front door has been stiff for a while and so unfortunately today when I went to open it the door has come off one of the hinges somehow, urgent","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2021 09:09 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 11:24 (travis)<\/b>Found perco type door closer to have pulled itself out of door, removed and redrilled metal face plate to accept larger retaining screws.Refitted and tested.<\/p>

09\/07\/2021 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49572","activity_ticket_id":"48018","ticket_reference":"HDT49099","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Lights not working in office - FOR MONDAY ","ticket_address_1":"39 Earlham Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9LT","cs_address_1":"39 Earlham Street","cs_id":"990","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9LT","ticket_client_site":"990","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/21","activity_end":"2021-07-09 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58951","activity_notes":"Lights not working in office - FOR MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2021 10:07 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:25 (jane)<\/b>6 x ballasts on order for lights in reception, meeting and open planned areas <\/p>

13\/07\/2021 13:32 (alan)<\/b>Return to site as report of lights in rear of office on LHS not working, Reset MCB and found to additional faulty ballets, order replacements <\/p>

27\/07\/2021 07:16 (alan)<\/b>Return to site and replace 6 faulty ballets to various fittings <\/p>

27\/07\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49573","activity_ticket_id":"47959","ticket_reference":"HDT49040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water in shower is going from hot to cold","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"876","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"876","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/21","activity_end":"2021-07-09 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58952","activity_notes":"Water in shower is going from hot to cold","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2021 09:07 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 11:00 (michaelk)<\/b>Attended shower and investigated temperature. I've quoted for a new mixer to be installed. 1 hr labour 50.<\/p>

09\/07\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>

09\/07\/2021 11:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2021 18:08 (roy)<\/b>Removal of thermostatic cartridge.Michael cleaned and refitted.Tested all ok<\/p>

13\/07\/2021 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49574","activity_ticket_id":"47959","ticket_reference":"HDT49040","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Water in shower is going from hot to cold","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"876","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"876","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/21","activity_end":"2021-07-09 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58953","activity_notes":"Water in shower is going from hot to cold","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2021 09:07 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 11:00 (michaelk)<\/b>Attended shower and investigated temperature. I've quoted for a new mixer to be installed. 1 hr labour 50.<\/p>

09\/07\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>

09\/07\/2021 11:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2021 18:08 (roy)<\/b>Removal of thermostatic cartridge.Michael cleaned and refitted.Tested all ok<\/p>

13\/07\/2021 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49575","activity_ticket_id":"48019","ticket_reference":"HDT49100","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the washing machine ","ticket_address_1":"Flat 3, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/07\/21","activity_end":"2021-07-09 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58954","activity_notes":"To repair the washing machine ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2021 11:48 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 12:22 (jane)<\/b>For Tuesday 13\/07, Roy to give access via keys <\/p>

14\/07\/2021 08:04 (iain)<\/b>Washing machine. Repairaid.<\/p>

16\/07\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49576","activity_ticket_id":"48020","ticket_reference":"HDT49101","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To carry out mice proofing - ON MONDAY 12TH JULY BETWEEN 3 AND 4PM","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/21","activity_end":"2021-07-12 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58955","activity_notes":"To carry out mice proofing - ON MONDAY 12TH JULY BETWEEN 3 AND 4PM","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2021 13:32 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 08:35 (roy)<\/b>No pest control report but tenant said the mice still coming from same area as before.Used wire wool to seal suspect areas.Tenant requested that we use a beading as wellNTR if Kim says ok<\/p>

14\/07\/2021 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49577","activity_ticket_id":"48021","ticket_reference":"HDT49102","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove all items left in common parts - urgent ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/21","activity_end":"2021-07-12 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58956","activity_notes":"To remove all items left in common parts - urgent Hopefully they will have removed them themselves over the weekend. If not, can we move the items to Flat 1 in 32 Wellington again? Hopefully they will be in contact to confirm they have made alternative arrangements for storage. Please let me know what is found when we attend. ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 08:57 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 15:03 (travis)<\/b>Collected keys and attended above property to determine whether tenants had left belongings in common area,Found common area to be totally clear on all floors.<\/p>

12\/07\/2021 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49578","activity_ticket_id":"48023","ticket_reference":"HDT49104","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/JH\/14309 - To quote on redecoration works required - vacant flat ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/07\/21","activity_end":"2021-07-12 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58957","activity_notes":"To prepare 2No walls in lounge that are water damaged, and redecorate to match existing, quote been accepted ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2021 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49579","activity_ticket_id":"48024","ticket_reference":"HDT49105","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Big leak in the corridor ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/21","activity_end":"2021-07-12 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58958","activity_notes":"Emergency call-out - Big leak in the corridor 07729137409 Hanna O'neil Reports a big leak in the corridor Outside her flat Number 4,they have no leak in the flat and they have spoken to the flat above and they have also not got a leak as yet. ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 09:26 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 09:27 (jane)<\/b>(Ticket Closed)<\/p>

12\/07\/2021 14:32 (roy)<\/b>No access into flat 1 so shut off mains supply.Advised management and helpdesk.Supplied buckets to capture water. Called tenant and found leak had slowed down<\/p>

12\/07\/2021 14:41 (roy)<\/b>Returned and found water damage to 2nd floor office.Used aqua vac to clean up soaked carpets on 3rd floor and mop to 2nd floor office.Alan made safe the lights.Water damage to flat 4 but is minimal where it will need painting.2nd floor office damage to ceiling and walls and outside in stairwell where damage to ceiling and wall and emergency light.First floor stairwell also damaged but no access into first floor office.Flat 1. Turned on mains and Michael checked the cylinder and washing machine bath and showers but unable to pin point leak We believe the water came from the roof and rain related due to lots of rain on Sunday. We cleared partially booked outletWe have left main supply on and tenant to continue using facilities and to see if leak continues or nt<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49580","activity_ticket_id":"48025","ticket_reference":"HDT49106","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To identify the gas meter - To call Lilian before attending","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"935","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"935","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/21","activity_end":"2021-07-12 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58959","activity_notes":"To identify the gas meter - To call Lilian before attending","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 09:46 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 10:49 (travis)<\/b>Confirmation of gas meter to flat 2,Sticker supplied by Lillian has been attached to relevant meter and Lillian updated.<\/p>

12\/07\/2021 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49581","activity_ticket_id":"48027","ticket_reference":"HDT49108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leaking ceiling into Pret","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/21","activity_end":"2021-07-12 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58960","activity_notes":"To investigate leaking ceiling into Pret","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 10:10 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 14:29 (roy)<\/b>Leak is from the common parts leak. We believe is rain related<\/p>

13\/07\/2021 10:25 (jane)<\/b>Returned and found water damage to 2nd floor office. Used aqua vac to clean up soaked carpets on 3rd floor and mop to 2nd floor office. Alan made safe the lights. Water damage to flat 4 but is minimal where it will need painting. 2nd floor office damage to ceiling and walls and outside in stairwell where damage to ceiling and wall and emergency light. First floor stairwell also damaged but no access into first floor office. Flat 1. Turned on mains and Michael checked the cylinder and washing machine bath and showers but unable to pin point leak We believe the water came from the roof and rain related due to lots of rain on Sunday. We cleared partially booked outlet We have left main supply on and tenant to continue using facilities and to see if leak continues or not<\/p>

13\/07\/2021 10:25 (jane)<\/b>To provide 2 x dehumidifiers to site <\/p>

13\/07\/2021 13:41 (alan)<\/b>Test through electrics following leak in second floor of this disconnect to light fitting is damaged by leakQuote to follow to replace damaged fitting <\/p>

15\/07\/2021 10:01 (iain)<\/b>Suppply 2 dehumidifiers.<\/p>

15\/07\/2021 10:05 (jane)<\/b>Dehumidifiers set up on set, do not close job, as will need to return units once dry.<\/p>

22\/07\/2021 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49582","activity_ticket_id":"48030","ticket_reference":"HDT49111","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Alarm keeps going off. Alarm in the hallway ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"37\/38 Gerrard Street ","cs_id":"538","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"538","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/21","activity_end":"2021-07-12 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58961","activity_notes":"Alarm keeps going off. Alarm in the hallway ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 11:08 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49583","activity_ticket_id":"47992","ticket_reference":"HDT49073","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate the the strip lights in the hallway walls have all malfunctioned","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1000","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1000","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/21","activity_end":"2021-07-12 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58962","activity_notes":"To investigate the the strip lights in the hallway walls have all malfunctioned","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 16:55 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 06:47 (alan)<\/b>Investigate wall strip lights not working common parts test thought and find fault to be LED driver unit <\/p>

12\/07\/2021 09:22 (jane)<\/b>(Ticket Closed)<\/p>

12\/07\/2021 11:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/07\/2021 11:35 (alan)<\/b>Return to site and replace faulty driver unit to lights in common parts <\/p>

13\/07\/2021 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49584","activity_ticket_id":"48027","ticket_reference":"HDT49108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leaking ceiling into Pret","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/21","activity_end":"2021-07-12 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58963","activity_notes":"To investigate leaking ceiling into Pret","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 10:10 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 14:29 (roy)<\/b>Leak is from the common parts leak. We believe is rain related<\/p>

13\/07\/2021 10:25 (jane)<\/b>Returned and found water damage to 2nd floor office. Used aqua vac to clean up soaked carpets on 3rd floor and mop to 2nd floor office. Alan made safe the lights. Water damage to flat 4 but is minimal where it will need painting. 2nd floor office damage to ceiling and walls and outside in stairwell where damage to ceiling and wall and emergency light. First floor stairwell also damaged but no access into first floor office. Flat 1. Turned on mains and Michael checked the cylinder and washing machine bath and showers but unable to pin point leak We believe the water came from the roof and rain related due to lots of rain on Sunday. We cleared partially booked outlet We have left main supply on and tenant to continue using facilities and to see if leak continues or not<\/p>

13\/07\/2021 10:25 (jane)<\/b>To provide 2 x dehumidifiers to site <\/p>

13\/07\/2021 13:41 (alan)<\/b>Test through electrics following leak in second floor of this disconnect to light fitting is damaged by leakQuote to follow to replace damaged fitting <\/p>

15\/07\/2021 10:01 (iain)<\/b>Suppply 2 dehumidifiers.<\/p>

15\/07\/2021 10:05 (jane)<\/b>Dehumidifiers set up on set, do not close job, as will need to return units once dry.<\/p>

22\/07\/2021 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49585","activity_ticket_id":"48031","ticket_reference":"HDT49112","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Continuing hot water issue - FOR 3:30PM TODAY, TENANT WILL BE HOME FOR ACCESS ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/21","activity_end":"2021-07-12 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58964","activity_notes":"Continuing hot water issue - FOR 3:30PM TODAY, TENANT WILL BE HOME FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 11:32 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49586","activity_ticket_id":"48032","ticket_reference":"HDT49113","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"The handrail is very loose and needs refixing, I believe this is on the 1st flight of stairs. ","ticket_address_1":"89 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"89 Wardour Street ","cs_id":"1012","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 0UA","ticket_client_site":"1012","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/21","activity_end":"2021-07-12 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58965","activity_notes":"The handrail is very loose and needs refixing, I believe this is on the 1st flight of stairs. The access code to the building is 7243. ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 12:44 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 09:46 (travis)<\/b>Refixed handrail to wall,Filled damaged wall,Painted around bracket to match.<\/p>

13\/07\/2021 10:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/08\/2021 10:12 (sandra)<\/b>invoice address to 7a Langley by mistake. readdressed to Wardour Street and resent<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49587","activity_ticket_id":"48027","ticket_reference":"HDT49108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leaking ceiling into Pret","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/21","activity_end":"2021-07-12 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58966","activity_notes":"To investigate leaking ceiling into Pret","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 10:10 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 14:29 (roy)<\/b>Leak is from the common parts leak. We believe is rain related<\/p>

13\/07\/2021 10:25 (jane)<\/b>Returned and found water damage to 2nd floor office. Used aqua vac to clean up soaked carpets on 3rd floor and mop to 2nd floor office. Alan made safe the lights. Water damage to flat 4 but is minimal where it will need painting. 2nd floor office damage to ceiling and walls and outside in stairwell where damage to ceiling and wall and emergency light. First floor stairwell also damaged but no access into first floor office. Flat 1. Turned on mains and Michael checked the cylinder and washing machine bath and showers but unable to pin point leak We believe the water came from the roof and rain related due to lots of rain on Sunday. We cleared partially booked outlet We have left main supply on and tenant to continue using facilities and to see if leak continues or not<\/p>

13\/07\/2021 10:25 (jane)<\/b>To provide 2 x dehumidifiers to site <\/p>

13\/07\/2021 13:41 (alan)<\/b>Test through electrics following leak in second floor of this disconnect to light fitting is damaged by leakQuote to follow to replace damaged fitting <\/p>

15\/07\/2021 10:01 (iain)<\/b>Suppply 2 dehumidifiers.<\/p>

15\/07\/2021 10:05 (jane)<\/b>Dehumidifiers set up on set, do not close job, as will need to return units once dry.<\/p>

22\/07\/2021 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49588","activity_ticket_id":"48033","ticket_reference":"HDT49114","ticket_client":"2109","client_name":"Experimental Cocktails Club ","ticket_title":"JH\/JH\/14321 - Repairs to fire exit door - RECEIVED FUNDS ON PRO-FORMA INVOICE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13a Gerrard Street ","cs_id":"1021","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PS","ticket_client_site":"1021","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/07\/21","activity_end":"2021-07-12 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58967","activity_notes":"Repairs to fire exit door ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2021 09:37 (iain)<\/b>Push bar.<\/p>

21\/07\/2021 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49589","activity_ticket_id":"48034","ticket_reference":"HDT49115","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace batteries to the site office key cabinets.","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/21","activity_end":"2021-07-12 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58968","activity_notes":"To replace batteries to the site office key cabinets.","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 13:16 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:34 (alan)<\/b>Replace batteries in all 6 key cabinets <\/p>

13\/07\/2021 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49590","activity_ticket_id":"48035","ticket_reference":"HDT49116","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace the blown lamp outside the first floor office.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"827","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/21","activity_end":"2021-07-12 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58969","activity_notes":"To replace the blown lamp outside the first floor office.","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 14:01 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 15:25 (alan)<\/b>Replace blown lamps 1st floor common parts and check all of common parts <\/p>

13\/07\/2021 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49591","activity_ticket_id":"48036","ticket_reference":"HDT49117","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/21","activity_end":"2021-07-12 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58970","activity_notes":"No hot water Tenant in flat 7 mentioned that there is no hot water and heating for 2 days. Peleg attended and managed to put the heating up, but the hot water is still not running. ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 14:46 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49592","activity_ticket_id":"48037","ticket_reference":"HDT49118","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace a lamp in the bedroom and please check on the hallway lights connection - please collect keys from the site office.","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/21","activity_end":"2021-07-12 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58971","activity_notes":"To replace a lamp in the bedroom and please check on the hallway lights connection - please collect keys from the site office.","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 14:50 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:33 (alan)<\/b>Replace blown lamps in hallway and replace faulty lamp holder in bedroom light <\/p>

13\/07\/2021 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49593","activity_ticket_id":"48038","ticket_reference":"HDT49119","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"Main front door not closing correctly ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/21","activity_end":"2021-07-12 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58972","activity_notes":"Main front door not closing correctly - for tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 15:55 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 12:32 (travis)<\/b>Total realignment of main door,Adjustment to door closer toRealignment of frame lock keeps.Lubricated all moving parts,Tested with tenant.<\/p>

13\/07\/2021 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49594","activity_ticket_id":"48039","ticket_reference":"HDT49120","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : Faulty Bathroom dimmer switch - Between 11am - 3pm. Tenant to give access.","ticket_address_1":"Flat 2.01, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.01, 8a Gerrard Street","cs_id":"1022","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1022","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/21","activity_end":"2021-07-13 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58973","activity_notes":"Tenant reported : Faulty Bathroom dimmer switch - Between 11am - 3pm. Tenant to give access.","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 09:11 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 15:23 (alan)<\/b>Replace faulty dimmer switch <\/p>

13\/07\/2021 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49595","activity_ticket_id":"48040","ticket_reference":"HDT49121","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 1:30pm today - resident has water under the carpet ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1023","cs_address_2":"23 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8GH","ticket_client_site":"1023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/21","activity_end":"2021-07-13 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58974","activity_notes":"For 1:30pm today - resident has water under the carpet ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 09:21 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:59 (travis)<\/b>Lifted sections of carpet and sourced leak to main bathroom toilet,flush pipe is letting by when toilet is flushed.Tenant has a second toilet to use.Toilet will need removing,Flush pipe and cone will need replacing.<\/p>

13\/07\/2021 14:28 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2021 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2021 15:47 (roy)<\/b>Lifted sections of carpet and underlay. Absolutely soaked underneath.Leak is NOT from the toilet but believe it is under the concrete floor. Dried off areas.Need a dehum and need to chop up the floor to seek leak. Have meeting at property tomorrow morning<\/p>

21\/07\/2021 19:57 (roy)<\/b>Returned and set up dehumidifier.Dug up cement floor and traced pipework 6ft.Used aqua vac to suck up water but following meeting at 5pm to discuss how far to dig up.NTR to dig up little bit more.Placed board over trench to allow tenant to walk on.<\/p>

22\/07\/2021 08:58 (sandra)<\/b>dehum set up <\/p>

22\/07\/2021 18:07 (roy)<\/b>Met surveyor on site and as per instruction lifted more concrete floor.Leak has now been detected and Michael to attend site on Friday to rectify.All lounge and hallway carpet needs lifting to allow floor to dry before new carpet can be laid.Also we need to infill 20ft trenchPlaced more boards to cover trench<\/p>

23\/07\/2021 13:44 (roy)<\/b>With Michael to repair pipeRemoval of rubbish<\/p>

28\/07\/2021 07:13 (michaelk)<\/b>Attended site to repair hws pipe in kitchen. Leak was caused by a damaged section of copper, which was cut back. Left site fully operational. 2hrs 95.<\/p>

29\/07\/2021 11:20 (travis)<\/b>Screening voids in flooring.<\/p>

10\/08\/2021 09:30 (sandra)<\/b>de-humidifier still on hire <\/p>

16\/08\/2021 11:49 (travis)<\/b>Off hired dehumidifier.<\/p>

17\/08\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49596","activity_ticket_id":"48041","ticket_reference":"HDT49122","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2nd Floor office, - To confirm the size of the electrical supply to ensure it is suitable for the shower \/ tea point \/ water heater we are to install. - keys for access ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/21","activity_end":"2021-07-13 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58975","activity_notes":"2nd Floor office, - To confirm the size of the electrical supply to ensure it is suitable for the shower \/ tea point \/ water heater we are to install - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 09:45 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 12:31 (alan)<\/b>Report back there is currently a 60amp single phase supply to the distribution board for 2nd floor office <\/p>

13\/07\/2021 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49597","activity_ticket_id":"48042","ticket_reference":"HDT49123","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical issues and washing machine not working and dishwasher button stuck ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/21","activity_end":"2021-07-15 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58976","activity_notes":"The Tenant will be in Thursday for access.Electrical issues 1.The light switches (as per attached image) stick \/ fail \/ misbehave in various annoying ways. This has happened since we moved in but seems to be getting worse. For example:1.3rd floor bathroom: none of the buttons works and therefore we cannot switch the lights off.2.2nd floor main bathroom: Won't go full brightness. Dim "level 3" is the only setting which (intermittently) works. The "down" button works sporadically and is the only way to turn it off.3.Living room: Several of the buttons don't work. On a bright setting, at the same time as the kitchen lights are on, both of them switch off every 20 seconds and then cycle through various levels of brightness continuously.","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 09:50 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 11:37 (jane)<\/b>Appliance engineer attending on Friday afternoon <\/p>

14\/07\/2021 09:46 (jane)<\/b>Electrician now attending same time as appliance engineer on Friday afternoon <\/p>

19\/07\/2021 07:14 (alan)<\/b>1. Investigate lights flickering in main room and kitchen, reset Control Panel 2. Replace batteries in light switch controllers around house as needed3. Order replacement light switch radio controller for second floor bathroom<\/p>

21\/07\/2021 14:59 (alan)<\/b>Replace key pad for bathroom light switch <\/p>

22\/07\/2021 14:32 (jane)<\/b>Inlet valve for washing machine is on order <\/p>

27\/07\/2021 16:01 (jane)<\/b>Appliance engineer attending on Friday 6th August between 12 and 5pm <\/p>

13\/08\/2021 10:40 (jane)<\/b>The engineer found that PCB has failed and needs to be replaced on the dishwasher, replacement part has been ordered with Repair Aid <\/p>

19\/08\/2021 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49598","activity_ticket_id":"48042","ticket_reference":"HDT49123","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical issues and washing machine not working and dishwasher button stuck ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/07\/21","activity_end":"2021-07-15 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58977","activity_notes":" washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2021 09:50 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 11:37 (jane)<\/b>Appliance engineer attending on Friday afternoon <\/p>

14\/07\/2021 09:46 (jane)<\/b>Electrician now attending same time as appliance engineer on Friday afternoon <\/p>

19\/07\/2021 07:14 (alan)<\/b>1. Investigate lights flickering in main room and kitchen, reset Control Panel 2. Replace batteries in light switch controllers around house as needed3. Order replacement light switch radio controller for second floor bathroom<\/p>

21\/07\/2021 14:59 (alan)<\/b>Replace key pad for bathroom light switch <\/p>

22\/07\/2021 14:32 (jane)<\/b>Inlet valve for washing machine is on order <\/p>

27\/07\/2021 16:01 (jane)<\/b>Appliance engineer attending on Friday 6th August between 12 and 5pm <\/p>

13\/08\/2021 10:40 (jane)<\/b>The engineer found that PCB has failed and needs to be replaced on the dishwasher, replacement part has been ordered with Repair Aid <\/p>

19\/08\/2021 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49599","activity_ticket_id":"48043","ticket_reference":"HDT49124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move an office desk from the 3rd floor to the 2nd floor office. ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/07\/21","activity_end":"2021-07-13 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58978","activity_notes":"To move an office desk from the 3rd floor to the 2nd floor office. Alan to organise the wifi connection.","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 10:08 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:37 (alan)<\/b>Move computer from 2nd floor to 1st floor office and reconnect as needed<\/p>

14\/07\/2021 08:03 (iain)<\/b>Move desk.<\/p>

14\/07\/2021 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49600","activity_ticket_id":"48043","ticket_reference":"HDT49124","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To move an office desk from the 3rd floor to the 2nd floor office. ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/21","activity_end":"2021-07-13 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58979","activity_notes":"Iain moving desk Alan to organise the wifi connection.","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 10:08 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:37 (alan)<\/b>Move computer from 2nd floor to 1st floor office and reconnect as needed<\/p>

14\/07\/2021 08:03 (iain)<\/b>Move desk.<\/p>

14\/07\/2021 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49601","activity_ticket_id":"48044","ticket_reference":"HDT49125","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call-out - Blocked drains and flooding ","ticket_address_1":"99 Eaton Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"99 Eaton Place","cs_id":"1024","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1024","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/21","activity_end":"2021-07-13 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58980","activity_notes":"Emergency call-out - Blocked drains and flooding ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 11:12 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 11:13 (jane)<\/b>(Ticket Closed)<\/p>

14\/07\/2021 08:32 (roy)<\/b>Blocked drains snd flooding.Checked drain flow and assisted in clearing up<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49602","activity_ticket_id":"48046","ticket_reference":"HDT49127","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To make safe and replace broken glass to street door ","ticket_address_1":"42 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DP","cs_address_1":"42 Rupert Street","cs_id":"1025","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DP","ticket_client_site":"1025","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"13\/07\/21","activity_end":"2021-07-13 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58981","activity_notes":"To make safe and replace broken glass to street door ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2021 11:42 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49603","activity_ticket_id":"48019","ticket_reference":"HDT49100","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the washing machine ","ticket_address_1":"Flat 3, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/07\/21","activity_end":"2021-07-13 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58982","activity_notes":"To repair the washing machine ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2021 11:48 (System)<\/b>Ticket Created<\/p>

09\/07\/2021 12:22 (jane)<\/b>For Tuesday 13\/07, Roy to give access via keys <\/p>

14\/07\/2021 08:04 (iain)<\/b>Washing machine. Repairaid.<\/p>

16\/07\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49604","activity_ticket_id":"48047","ticket_reference":"HDT49128","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"Installation of fire 2 door closers to 2No doors to offices - FOR THURSDAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Matthew Parker Street ","cs_id":"890","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"890","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/07\/21","activity_end":"2021-07-13 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58983","activity_notes":"Installation of fire 2 door closers to 2No doors to offices ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 14:45 (System)<\/b>Ticket Created<\/p>

15\/07\/2021 10:04 (iain)<\/b>Quote for 6 door closers.<\/p>

15\/07\/2021 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49605","activity_ticket_id":"48049","ticket_reference":"HDT49130","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Further investigations - The shower tray will need to be removed to get to the pipeworks ","ticket_address_1":"7 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Gerrard Street ","cs_id":"839","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PH","ticket_client_site":"839","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/21","activity_end":"2021-07-13 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58984","activity_notes":"Further investigations - The shower tray will need to be removed to get to the pipeworks ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 16:10 (System)<\/b>Ticket Created<\/p>

16\/07\/2021 11:05 (jane)<\/b>We have stripped out the shower tray following enough damp evidence through the trap.The first row of tiles on one side and the rear, had to be removed to get the tray out. All the timber has been removed due to water damage, and it's then clear that the trap doesn't sit level when at the tray height, which has caused the leak. The rear left corner wasn't supported properly due to the waste from the washing machine.The washing machine and pipework was then tested. (Please see attached photos )I've re-attended this morning to check on the damp, which is still drying out. Once this is dry we can replace all the timber supports, move the waste and replace tray and tiles.<\/p>

20\/07\/2021 06:55 (michaelk)<\/b>Attended site to investigate leak into below restaurant. Removed shower waste and found enough evidence to confirm removal of shower tray. Started to remove sliding doors and tiles. 4hrs 185.<\/p>

20\/07\/2021 06:57 (michaelk)<\/b>Attended site to continue works.Removed shower tray and plywood. Removed all timber which was water damaged and allowed area to fully dry. 4 hrs 185. Quote to be submitted <\/p>

22\/07\/2021 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49606","activity_ticket_id":"48050","ticket_reference":"HDT49131","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"New Tenancy - FOR MONDAY MORNING please attend 19th July to check over the apartment and make sure any repairs are completed in time for the new tenancy which is starting on the 23rd","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"37","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"37","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/21","activity_end":"2021-07-19 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58985","activity_notes":"New Tenancy - FOR MONDAY MORNING please attend 19th July to check over the apartment and make sure any repairs are completed in time for the new tenancy which is starting on the 23rd","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 16:30 (System)<\/b>Ticket Created<\/p>

19\/07\/2021 11:57 (alan)<\/b>1. Replace faulty dimmer module two lights my room2. Adjust door keep to door main room3. Put sliding wardrobe doors back on in bedroom4.Check through Flat<\/p>

20\/07\/2021 13:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49607","activity_ticket_id":"48052","ticket_reference":"HDT49133","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To meet UK power network ","ticket_address_1":"22 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Goodge Steet","cs_id":"190","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 2QF","ticket_client_site":"190","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/21","activity_end":"2021-07-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58986","activity_notes":"To meet UK power network ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2021 09:00 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 11:34 (alan)<\/b>Supply access and be in attendance for meter change over<\/p>

14\/07\/2021 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49608","activity_ticket_id":"48053","ticket_reference":"HDT49134","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To meet UK power network ","ticket_address_1":"64 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 4NF","cs_address_1":"64 Goodge Street","cs_id":"183","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 4NF","ticket_client_site":"183","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/21","activity_end":"2021-07-14 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58987","activity_notes":"To meet UK power network ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2021 09:02 (System)<\/b>Ticket Created<\/p>

16\/07\/2021 10:15 (alan)<\/b>Supply access and be in attendance whistle meter is being replaced <\/p>

16\/07\/2021 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49609","activity_ticket_id":"48054","ticket_reference":"HDT49135","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To return to show how to operate the settings to ensure there are no issues with the hot water. - To meet Roxana on site ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/07\/21","activity_end":"2021-07-14 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58988","activity_notes":"To return to show how to operate the settings to ensure there are no issues with the hot water. - To meet Roxana on site ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2021 09:07 (System)<\/b>Ticket Created<\/p>

15\/07\/2021 06:29 (michaelk)<\/b>Attended site and explained controls operation to client and tenant. 1 hr labour 50.<\/p>

15\/07\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49610","activity_ticket_id":"48055","ticket_reference":"HDT49136","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant reported : missing sash window catch - FOR 26TH JULY - TENANT WILL GIVE ACCESS BETWEEN 12 AND 2PM ","ticket_address_1":"Flat 3.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.01","cs_id":"1026","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1026","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/21","activity_end":"2021-07-26 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58989","activity_notes":"Tenant reported : missing sash window catch - FOR 26TH JULY - TENANT WILL GIVE ACCESS BETWEEN 12 AND 2PM please source the required parts beforehand ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2021 09:20 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 10:18 (jane)<\/b>Sash locks on order <\/p>

26\/07\/2021 14:06 (iain)<\/b>ITC's.<\/p>

27\/07\/2021 08:19 (iain)<\/b>Sash fastener.<\/p>

27\/07\/2021 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49611","activity_ticket_id":"48056","ticket_reference":"HDT49137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14323 - To supply and fit new white wooden venetian blind to the big room - VP29643-24 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/07\/21","activity_end":"2021-07-14 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58990","activity_notes":"To supply and fit new white wooden venetian blind to the big room ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2021 11:35 (jane)<\/b>New blind on order <\/p>

30\/07\/2021 10:09 (travis)<\/b>Large blind fitted.<\/p>

30\/07\/2021 12:37 (iain)<\/b>Blind.<\/p>

30\/07\/2021 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49612","activity_ticket_id":"48027","ticket_reference":"HDT49108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leaking ceiling into Pret","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/07\/21","activity_end":"2021-07-14 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58991","activity_notes":"2 x dehumidifiers to be set up on site ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 10:10 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 14:29 (roy)<\/b>Leak is from the common parts leak. We believe is rain related<\/p>

13\/07\/2021 10:25 (jane)<\/b>Returned and found water damage to 2nd floor office. Used aqua vac to clean up soaked carpets on 3rd floor and mop to 2nd floor office. Alan made safe the lights. Water damage to flat 4 but is minimal where it will need painting. 2nd floor office damage to ceiling and walls and outside in stairwell where damage to ceiling and wall and emergency light. First floor stairwell also damaged but no access into first floor office. Flat 1. Turned on mains and Michael checked the cylinder and washing machine bath and showers but unable to pin point leak We believe the water came from the roof and rain related due to lots of rain on Sunday. We cleared partially booked outlet We have left main supply on and tenant to continue using facilities and to see if leak continues or not<\/p>

13\/07\/2021 10:25 (jane)<\/b>To provide 2 x dehumidifiers to site <\/p>

13\/07\/2021 13:41 (alan)<\/b>Test through electrics following leak in second floor of this disconnect to light fitting is damaged by leakQuote to follow to replace damaged fitting <\/p>

15\/07\/2021 10:01 (iain)<\/b>Suppply 2 dehumidifiers.<\/p>

15\/07\/2021 10:05 (jane)<\/b>Dehumidifiers set up on set, do not close job, as will need to return units once dry.<\/p>

22\/07\/2021 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49613","activity_ticket_id":"48027","ticket_reference":"HDT49108","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate leaking ceiling into Pret","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/07\/21","activity_end":"2021-07-14 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58992","activity_notes":"To investigate leaking ceiling into Pret","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2021 10:10 (System)<\/b>Ticket Created<\/p>

12\/07\/2021 14:29 (roy)<\/b>Leak is from the common parts leak. We believe is rain related<\/p>

13\/07\/2021 10:25 (jane)<\/b>Returned and found water damage to 2nd floor office. Used aqua vac to clean up soaked carpets on 3rd floor and mop to 2nd floor office. Alan made safe the lights. Water damage to flat 4 but is minimal where it will need painting. 2nd floor office damage to ceiling and walls and outside in stairwell where damage to ceiling and wall and emergency light. First floor stairwell also damaged but no access into first floor office. Flat 1. Turned on mains and Michael checked the cylinder and washing machine bath and showers but unable to pin point leak We believe the water came from the roof and rain related due to lots of rain on Sunday. We cleared partially booked outlet We have left main supply on and tenant to continue using facilities and to see if leak continues or not<\/p>

13\/07\/2021 10:25 (jane)<\/b>To provide 2 x dehumidifiers to site <\/p>

13\/07\/2021 13:41 (alan)<\/b>Test through electrics following leak in second floor of this disconnect to light fitting is damaged by leakQuote to follow to replace damaged fitting <\/p>

15\/07\/2021 10:01 (iain)<\/b>Suppply 2 dehumidifiers.<\/p>

15\/07\/2021 10:05 (jane)<\/b>Dehumidifiers set up on set, do not close job, as will need to return units once dry.<\/p>

22\/07\/2021 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49614","activity_ticket_id":"48022","ticket_reference":"HDT49103","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair\/adjust the door closer to the main door.","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"263","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TA","ticket_client_site":"263","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/07\/21","activity_end":"2021-07-14 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58993","activity_notes":"To repair\/adjust the door closer to the main door.","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 09:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49615","activity_ticket_id":"48026","ticket_reference":"HDT49107","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in the common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Charlotte Street ","cs_id":"475","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"475","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/07\/21","activity_end":"2021-07-14 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58994","activity_notes":"To replace blown lamps in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 10:03 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49616","activity_ticket_id":"48028","ticket_reference":"HDT49109","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in the common parts ","ticket_address_1":"19-23 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street ","cs_id":"395","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"395","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/07\/21","activity_end":"2021-07-14 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58995","activity_notes":"To replace blown lamps in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 10:19 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49617","activity_ticket_id":"48029","ticket_reference":"HDT49110","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace blown lamps in the common parts ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street","cs_id":"784","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"784","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/07\/21","activity_end":"2021-07-14 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58996","activity_notes":"To replace blown lamps in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2021 10:25 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49618","activity_ticket_id":"48045","ticket_reference":"HDT49126","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to blocked toilets on the 3rd floor and blown lamps in common parts.","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/07\/21","activity_end":"2021-07-14 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58997","activity_notes":"To attend to blocked toilets on the 3rd floor and blown lamps in common parts.","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2021 11:19 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49619","activity_ticket_id":"48048","ticket_reference":"HDT49129","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair the fire door lock leading from the street of Cranbourn street and replace blown lamps in the corridor it serves.","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane ","cs_id":"605","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"605","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/07\/21","activity_end":"2021-07-14 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58998","activity_notes":"To repair the fire door lock leading from the street of Cranbourn street and replace blown lamps in the corridor it serves.","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2021 15:38 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49620","activity_ticket_id":"48051","ticket_reference":"HDT49132","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair loose handle to window on first floor common parts and replace 2 x blown lamps in Goodwins courts Entrance.","ticket_address_1":"Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House ","cs_id":"862","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"862","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/07\/21","activity_end":"2021-07-14 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"58999","activity_notes":"To repair loose handle to window on first floor common parts and replace 2 x blown lamps in Goodwins courts Entrance.","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2021 08:55 (System)<\/b>Ticket Created<\/p>

14\/07\/2021 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49621","activity_ticket_id":"48057","ticket_reference":"HDT49138","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To open up small cupboard located on the second floor of the common parts","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/07\/21","activity_end":"2021-07-14 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59000","activity_notes":"To open up small cupboard located on the second floor of the common parts","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2021 13:50 (System)<\/b>Ticket Created<\/p>

15\/07\/2021 10:02 (iain)<\/b>Gain entry to 2nd floor cupboard and take meter readings.<\/p>

15\/07\/2021 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49622","activity_ticket_id":"48059","ticket_reference":"HDT49140","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler is showing low pressure ","ticket_address_1":"Flat A","ticket_address_2":"27 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"822","cs_address_2":"27 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"822","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/21","activity_end":"2021-07-15 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59001","activity_notes":"Boiler is showing low pressure ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2021 12:25 (System)<\/b>Ticket Created<\/p>

15\/07\/2021 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49623","activity_ticket_id":"48060","ticket_reference":"HDT49141","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water, low pressure and boiler making a constant running noise and washing machine not working ","ticket_address_1":"Flat 1, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"143","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"143","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/21","activity_end":"2021-07-15 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59002","activity_notes":"No hot water, low pressure and boiler making a constant running noise and washing machine not working ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2021 15:26 (System)<\/b>Ticket Created<\/p>

15\/07\/2021 16:03 (jane)<\/b>Re-pressurised boiler, appliance engineer required for the washing machine.<\/p>

16\/07\/2021 08:54 (jane)<\/b>Appliance engineer attending Tuesday, 20\/07, between 10am and 2pm, tenant will be home for access <\/p>

16\/07\/2021 08:56 (roy)<\/b>Repressured system. Tested all okDrained water in washing machine and checked fiter. Removed hose but not draining. Either blocked or pump faulty<\/p>

31\/08\/2021 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49624","activity_ticket_id":"48060","ticket_reference":"HDT49141","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water, low pressure and boiler making a constant running noise and washing machine not working ","ticket_address_1":"Flat 1, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"143","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"143","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/07\/21","activity_end":"2021-07-15 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59003","activity_notes":"No hot water, low pressure and boiler making a constant running noise and washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2021 15:26 (System)<\/b>Ticket Created<\/p>

15\/07\/2021 16:03 (jane)<\/b>Re-pressurised boiler, appliance engineer required for the washing machine.<\/p>

16\/07\/2021 08:54 (jane)<\/b>Appliance engineer attending Tuesday, 20\/07, between 10am and 2pm, tenant will be home for access <\/p>

16\/07\/2021 08:56 (roy)<\/b>Repressured system. Tested all okDrained water in washing machine and checked fiter. Removed hose but not draining. Either blocked or pump faulty<\/p>

31\/08\/2021 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49625","activity_ticket_id":"47849","ticket_reference":"HDT48930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14177 - Replacement tiled flooring","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/07\/21","activity_end":"2021-07-16 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59004","activity_notes":"Replacement tiled flooring ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 15:54 (iain)<\/b>Uplift floor.<\/p>

07\/07\/2021 09:28 (iain)<\/b>Uplifted tiled floor amd made good.<\/p>

21\/07\/2021 09:36 (iain)<\/b>Clear job.<\/p>

22\/07\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>

22\/07\/2021 16:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2021 15:04 (roy)<\/b>Extremely difficult but toilet has now been refitted.SILICONE still needs doing and other works in flat.Also Michael noticed behind the wall the flush pipe has and still is leaking when flushed.Needs new but major works<\/p>

28\/07\/2021 07:15 (michaelk)<\/b>Attended site to re-fit toilet following floor replacement. New flush cone and pan connector was installed, drilled floor and tested for leaks. Roy is going to seal in with mastik. 2hrs labour 95.<\/p>

29\/07\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49626","activity_ticket_id":"47316","ticket_reference":"HDT48397","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/13999 - Replacement LED lights 8 Gerrard ONLY ","ticket_address_1":"8-9 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/21","activity_end":"2021-07-16 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59005","activity_notes":"Replacement LED up lights ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2021 14:26 (sandra)<\/b>lights on order 2 week lead time <\/p>

16\/07\/2021 10:17 (alan)<\/b>Replace outside lights on 8 Gerrard street as per quote <\/p>

16\/07\/2021 10:32 (jane)<\/b>(Ticket Closed)<\/p>

16\/07\/2021 13:04 (roy)<\/b>Assist Alan with lights<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49627","activity_ticket_id":"48061","ticket_reference":"HDT49142","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Lights outside front door aren't working","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/07\/21","activity_end":"2021-07-16 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59006","activity_notes":"Lights outside front door aren't working","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2021 10:33 (System)<\/b>Ticket Created<\/p>

16\/07\/2021 15:30 (alan)<\/b>Replace blown lamps in all 3 fittings above street door <\/p>

16\/07\/2021 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49628","activity_ticket_id":"48062","ticket_reference":"HDT49143","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14303 - 5 year Electrical and annual emergency lighting test - PURCHASE ORDER2 ATTACHED - PO200715449 & PO200715450","ticket_address_1":"4 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/07\/21","activity_end":"2021-07-16 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59007","activity_notes":"5 year Electrical and annual emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2021 06:22 (alan)<\/b>Carry out Em light test<\/p>

09\/08\/2021 09:06 (alan)<\/b>Electrical inspection <\/p>

10\/08\/2021 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49629","activity_ticket_id":"47908","ticket_reference":"HDT48989","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Meter Reads with photos ","ticket_address_1":"5 Charlotte Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Charlotte Place","cs_id":"988","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1SF","ticket_client_site":"988","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/07\/21","activity_end":"2021-07-16 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59008","activity_notes":"Meter Reads with photos Flat 2","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 10:27 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 10:22 (travis)<\/b>Meter reads.<\/p>

05\/07\/2021 14:34 (sandra)<\/b>(Ticket Closed)<\/p>

16\/07\/2021 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/07\/2021 16:01 (jane)<\/b>(Ticket Closed)<\/p>

21\/07\/2021 09:36 (iain)<\/b>Meter readings.<\/p>

21\/07\/2021 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49630","activity_ticket_id":"48063","ticket_reference":"HDT49144","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Smashed window ","ticket_address_1":"6 Rathbone Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Rathbone Place","cs_id":"1027","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1HL","ticket_client_site":"1027","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"16\/07\/21","activity_end":"2021-07-16 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59009","activity_notes":"Smashed window ","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2021 12:51 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49631","activity_ticket_id":"48064","ticket_reference":"HDT49145","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"Air conditioning & maintenance service of office- FOR 2ND AUGUST AT 8AM - QUOTED WORKS - Undertake 1 x 6 Monthly Air Conditioning Maintenance and Servicing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Matthew Parker Street ","cs_id":"890","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"890","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/07\/21","activity_end":"2021-07-16 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59010","activity_notes":"Air conditioning & maintenance service of office","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2021 13:45 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49632","activity_ticket_id":"48065","ticket_reference":"HDT49146","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To attend to leak from Flat 4 into Flat 3 - (Take pictures)","ticket_address_1":"Flat 4 and 3, 23\/26 Great James Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4 and 3, 23\/26 Great James Street ","cs_id":"1028","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1028","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/21","activity_end":"2021-07-16 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59011","activity_notes":"To attend to leak from Flat 4 into Flat 3 - (Take pictures)Flat 4 - Isabella - 07411 928326Flat 3 - Will - 07771 766883","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2021 15:37 (System)<\/b>Ticket Created<\/p>

17\/07\/2021 13:43 (roy)<\/b>Massive leak. Expansion vessel exploded inside hot water cylinder. Luckily tenant home to shut off water.Used aquavac to suck up water in carpet outside flat door and inside flat and main front door.Remved threshold bar to fkat door to allow ease of opening closing doorChecked electrics in flat 3 and reset fuse.Returned Saturday to remove expansion vessel and check flat. (Davis Brown insisted)Phoned around for expansion and Michael to return on Monday to fit<\/p>

17\/07\/2021 13:43 (roy)<\/b>Returned to remove expansion vessel<\/p>

21\/07\/2021 19:57 (michaelk)<\/b>Attended site with replacement potable expansion vessel and replaced. Filled water heater and allowed system to reach normal operating temperature, checking for expansion leaks. Left fully operational 3hrs labour plus parts. Total 208.37ex vat.<\/p>

22\/07\/2021 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49633","activity_ticket_id":"48066","ticket_reference":"HDT49147","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Main Roof - to check roof and carry out repairs following leak - FOR MONDAY MORNING AT 9:30AM ","ticket_address_1":"80 Islington High Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"80 Islington High Street ","cs_id":"1029","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1029","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/21","activity_end":"2021-07-19 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59012","activity_notes":"Main Roof - to check roof and carry out repairs following leak - FOR MONDAY MORNING AT 9:30AM Please can we rebook your roofer to attend on Monday morning. We believe you can gain access through the pub. We spoke with the landlady, Claire, and she was very helpful and suggests we go through her hatch in the attic (inside her flat) onto the pubs roof and across to no. 80 as the buildings are attached.Please can we say 9.30am, which leaves enough time for any quick-fix works that can be done on the day? We will not be able to get access for a week after.The pub number is: 020 7713 1835Please call me straight away if there are any issues onsite: 07719 421627 - Juliette Davis Brown","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2021 16:51 (System)<\/b>Ticket Created<\/p>

19\/07\/2021 15:42 (sandra)<\/b>This is very difficult to access via the pub. Really heavy roof hatch.I believe the easiest way to access is two men two ladders and access via the rear car park.Roof is really in poor condition and I have replaced slates and cleaned out the gulley which was blocked with vegetation growth.This roof really needs a good clean up with repairs to the asphalt roof.There are cracks and there are many bumps in the asphalt where water has got underneath.<\/p>

20\/07\/2021 08:56 (roy)<\/b>Carried out minor repairs to roof.Reaced slipped slates and cleared out blocked gullies.Roof is in a poor state and requires further works. Quoted<\/p>

21\/07\/2021 16:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49634","activity_ticket_id":"48065","ticket_reference":"HDT49146","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To attend to leak from Flat 4 into Flat 3 - (Take pictures)","ticket_address_1":"Flat 4 and 3, 23\/26 Great James Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4 and 3, 23\/26 Great James Street ","cs_id":"1028","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1028","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/21","activity_end":"2021-07-19 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59013","activity_notes":"To attend to leak from Flat 4 into Flat 3 - (Take pictures)Flat 4 - Isabella - 07411 928326Flat 3 - Will - 07771 766883","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2021 15:37 (System)<\/b>Ticket Created<\/p>

17\/07\/2021 13:43 (roy)<\/b>Massive leak. Expansion vessel exploded inside hot water cylinder. Luckily tenant home to shut off water.Used aquavac to suck up water in carpet outside flat door and inside flat and main front door.Remved threshold bar to fkat door to allow ease of opening closing doorChecked electrics in flat 3 and reset fuse.Returned Saturday to remove expansion vessel and check flat. (Davis Brown insisted)Phoned around for expansion and Michael to return on Monday to fit<\/p>

17\/07\/2021 13:43 (roy)<\/b>Returned to remove expansion vessel<\/p>

21\/07\/2021 19:57 (michaelk)<\/b>Attended site with replacement potable expansion vessel and replaced. Filled water heater and allowed system to reach normal operating temperature, checking for expansion leaks. Left fully operational 3hrs labour plus parts. Total 208.37ex vat.<\/p>

22\/07\/2021 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49635","activity_ticket_id":"48040","ticket_reference":"HDT49121","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 1:30pm today - resident has water under the carpet ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1023","cs_address_2":"23 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8GH","ticket_client_site":"1023","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/21","activity_end":"2021-07-19 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59014","activity_notes":"Lifted sections of carpet and sourced leak to main bathroom toilet,flush pipe is letting by when toilet is flushed. Tenant has a second toilet to use. Toilet will need removing, Flush pipe and cone will need replacing.This is what Travis found. need a quote for repairs if you cant do it whilst you are there. Tomorrow before 12.30 tenant will be home.","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 09:21 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:59 (travis)<\/b>Lifted sections of carpet and sourced leak to main bathroom toilet,flush pipe is letting by when toilet is flushed.Tenant has a second toilet to use.Toilet will need removing,Flush pipe and cone will need replacing.<\/p>

13\/07\/2021 14:28 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2021 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2021 15:47 (roy)<\/b>Lifted sections of carpet and underlay. Absolutely soaked underneath.Leak is NOT from the toilet but believe it is under the concrete floor. Dried off areas.Need a dehum and need to chop up the floor to seek leak. Have meeting at property tomorrow morning<\/p>

21\/07\/2021 19:57 (roy)<\/b>Returned and set up dehumidifier.Dug up cement floor and traced pipework 6ft.Used aqua vac to suck up water but following meeting at 5pm to discuss how far to dig up.NTR to dig up little bit more.Placed board over trench to allow tenant to walk on.<\/p>

22\/07\/2021 08:58 (sandra)<\/b>dehum set up <\/p>

22\/07\/2021 18:07 (roy)<\/b>Met surveyor on site and as per instruction lifted more concrete floor.Leak has now been detected and Michael to attend site on Friday to rectify.All lounge and hallway carpet needs lifting to allow floor to dry before new carpet can be laid.Also we need to infill 20ft trenchPlaced more boards to cover trench<\/p>

23\/07\/2021 13:44 (roy)<\/b>With Michael to repair pipeRemoval of rubbish<\/p>

28\/07\/2021 07:13 (michaelk)<\/b>Attended site to repair hws pipe in kitchen. Leak was caused by a damaged section of copper, which was cut back. Left site fully operational. 2hrs 95.<\/p>

29\/07\/2021 11:20 (travis)<\/b>Screening voids in flooring.<\/p>

10\/08\/2021 09:30 (sandra)<\/b>de-humidifier still on hire <\/p>

16\/08\/2021 11:49 (travis)<\/b>Off hired dehumidifier.<\/p>

17\/08\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49636","activity_ticket_id":"48067","ticket_reference":"HDT49148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works for all five flats. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/07\/21","activity_end":"2021-07-19 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59015","activity_notes":"list of works for all five flats. Communal area:- Touch up wall paint, especially top floor and ground floor- Paint ground floor riser doors- Paint black entrance floor close near the door","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 10:42 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 14:31 (alan)<\/b>1. Replace faulty dimmer for light in main room flat 22. Refix wall light main room flat 43. Replace dimmer module for lights main room flat 44. Order new driver unit for kitchen cupboard lights flat 4<\/p>

23\/07\/2021 11:24 (alan)<\/b>Return to site and replace faulty dimmer module in flat four for main room lights<\/p>

23\/07\/2021 14:51 (iain)<\/b>List of works.<\/p>

27\/07\/2021 08:24 (iain)<\/b>List of works.<\/p>

30\/07\/2021 17:51 (dean)<\/b>Done 120.00<\/p>

02\/08\/2021 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49637","activity_ticket_id":"48069","ticket_reference":"HDT49150","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Basement leak ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"517","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/21","activity_end":"2021-07-19 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59016","activity_notes":"Basement leak Please can you arrange to attend the above site asap to investigate a leak that has just been reported by Jamie, the tenant from the Chinese Information and Advice Centre. They have said they can be on site until 10PM if needed, but if you\/the engineer could give her a call to discuss beforehand that would be ideal, number is 020 7437 0112.Jamie advised that the Salon is situated above so this may be the cause of the leak.","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 15:49 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 08:58 (roy)<\/b>Unzble to pin point leak.Searched salon but leak appears to be from air con unit on external wall. Not sure whose it is.Not leaking this morning<\/p>

21\/07\/2021 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49638","activity_ticket_id":"48070","ticket_reference":"HDT49151","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test - 12 August - keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/21","activity_end":"2021-08-12 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59017","activity_notes":"PAT test - 12 August Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 16:25 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 13:38 (roy)<\/b>Pat and smoke test<\/p>

12\/08\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49639","activity_ticket_id":"48071","ticket_reference":"HDT49152","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test and alarms - 12 August","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/21","activity_end":"2021-08-12 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59018","activity_notes":"PAT test and alarms - 12 August","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 16:32 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 13:39 (roy)<\/b>Pat and smoke test<\/p>

12\/08\/2021 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49640","activity_ticket_id":"48072","ticket_reference":"HDT49153","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test and alarms - 12 August","ticket_address_1":"Flat 3, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/21","activity_end":"2021-08-12 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59019","activity_notes":"PAT test and alarms - 12 August","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 16:34 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 13:41 (roy)<\/b>Pat and smoke test<\/p>

12\/08\/2021 14:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49641","activity_ticket_id":"48073","ticket_reference":"HDT49154","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT test and alarms - 12 August - KEYS FOR ACCESS BUT KNOCK FIRST ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1030","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1030","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/21","activity_end":"2021-08-12 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59020","activity_notes":"PAT test and alarms - 12 AugustKEYS FOR ACESS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 16:40 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 13:40 (roy)<\/b>Pat and smoke test<\/p>

12\/08\/2021 14:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49642","activity_ticket_id":"48074","ticket_reference":"HDT49155","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test and alarms - 13 August ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/21","activity_end":"2021-08-13 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59021","activity_notes":"PAT Test and alarms - 13 August ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 16:43 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 17:07 (roy)<\/b>Pat and smoke test<\/p>

27\/08\/2021 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49643","activity_ticket_id":"48075","ticket_reference":"HDT49156","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test and alarms - 13 August ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"772","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"772","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/21","activity_end":"2021-10-14 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59022","activity_notes":"PAT Test and alarms -booked for Thursday morning ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 16:44 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 09:18 (sandra)<\/b>emailed for access tomorrow <\/p>

14\/10\/2021 10:54 (roy)<\/b>Pat and Smoke test<\/p>

14\/10\/2021 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49644","activity_ticket_id":"48076","ticket_reference":"HDT49157","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test and alarms - 13 August - FOR 9AM, TENANT WILL BE HOME FOR ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"401","cs_address_2":"5 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"401","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59023","activity_notes":"PAT Test and alarms -9 am on Thursday ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 16:46 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 13:37 (roy)<\/b>Pat and smoke test<\/p>

19\/08\/2021 13:04 (roy)<\/b>Pat and smoke test<\/p>

08\/09\/2021 13:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49645","activity_ticket_id":"48077","ticket_reference":"HDT49158","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"PAT Test and alarms - 13 August ","ticket_address_1":"Flat 4","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/21","activity_end":"2021-08-13 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59024","activity_notes":"PAT Test and alarms - 13 August ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 16:47 (System)<\/b>Ticket Created<\/p>

13\/08\/2021 16:44 (roy)<\/b>Pat and smoke test<\/p>

13\/08\/2021 16:44 (roy)<\/b>Pat and smoke test<\/p>

13\/08\/2021 17:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49646","activity_ticket_id":"48078","ticket_reference":"HDT49159","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 28th July - Tenant will be home on Wednesday afternoon ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"345","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"345","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/21","activity_end":"2021-07-28 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59025","activity_notes":"Gas Test only - 28th July ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2021 16:48 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49647","activity_ticket_id":"48079","ticket_reference":"HDT49160","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas Test only - 28th July","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/21","activity_end":"2021-07-28 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59026","activity_notes":"Gas Test only - 28th July","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2021 16:50 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49648","activity_ticket_id":"48080","ticket_reference":"HDT49161","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"key cabinet has fallen off wall ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"21 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"310","cs_address_2":"21 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PN","ticket_client_site":"310","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/21","activity_end":"2021-07-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59027","activity_notes":"key cabinet has fallen off wall can this be done today ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2021 09:00 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 19:49 (michaelk)<\/b>Re-fitted key cabinet to office wall. 1hr labour 50.<\/p>

22\/07\/2021 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49649","activity_ticket_id":"48081","ticket_reference":"HDT49162","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"We\u00e2\u20ac\u2122ve notice the chain street bulbs are not working again above Opera Tavern. ","ticket_address_1":"23 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Catherine Street","cs_id":"970","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"970","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/21","activity_end":"2021-07-20 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59028","activity_notes":"Weve notice the chain street bulbs are not working again above Opera Tavern. ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2021 09:02 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 10:53 (alan)<\/b>Investigate outside lights not workingFound MCB to be isolatedReset MCB test circuit and left all workingInstall lock on kits so breaker cannot be accidentally switched off<\/p>

22\/07\/2021 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49650","activity_ticket_id":"48082","ticket_reference":"HDT49163","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler not working ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/21","activity_end":"2021-07-23 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59029","activity_notes":"Boiler not working Boiler: The boiler engineer has asked us to let him know if the ignite issue persisted after the maintenance work he carried out last night. Unfortunately weve still had a few times where the boiler had gone off because of an ignite unsuccessful issue. He had mentioned if the issue persists, he may need to get behind the wall and look at the piping - Jul 23rd attendance - 8am ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2021 09:10 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 07:08 (michaelk)<\/b>Attended site to expose condense pipe at kitchen waste and clear through. Removed dishwasher to gain access to connection and cut in a mcCalpine coupling. Cleared through condense pipe and returned kitchen back to full use. 4hrs labour 185.<\/p>

28\/07\/2021 17:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49651","activity_ticket_id":"48083","ticket_reference":"HDT49164","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"hatch is open ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/21","activity_end":"2021-07-20 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59030","activity_notes":"hatch is open : Please attend site to Flat 2 to the top floor first bedroom on the left as you come up the stairs there's a hatch thats come open and if it is pushed closed it opens again. Please contact Greg for access - 07810090000 ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2021 09:15 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 13:22 (travis)<\/b>Refitted inspection hatch using concealed screws.<\/p>

27\/07\/2021 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49652","activity_ticket_id":"48084","ticket_reference":"HDT49165","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"adjust water temperatures as to report ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/21","activity_end":"2021-07-20 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59031","activity_notes":"adjust water temperatures as to report ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2021 10:08 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 19:50 (michaelk)<\/b>Attended site and adjusted temperature where possible. 2hrs labour 95.Note: quoted for replacement due to condition. <\/p>

22\/07\/2021 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49653","activity_ticket_id":"48085","ticket_reference":"HDT49166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"adjust water temperatures as to report ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1000","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1000","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/21","activity_end":"2021-07-20 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59032","activity_notes":"adjust water temperatures as to report ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2021 10:09 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 19:51 (michaelk)<\/b>Attended site and adjusted both shower temperatures to 46c. Checked elements on redring heater. 2hrs labour 95.<\/p>

22\/07\/2021 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49654","activity_ticket_id":"48085","ticket_reference":"HDT49166","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"adjust water temperatures as to report ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1000","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1000","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/21","activity_end":"2021-07-20 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59033","activity_notes":"adjust water temperatures as to report ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2021 10:09 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 19:51 (michaelk)<\/b>Attended site and adjusted both shower temperatures to 46c. Checked elements on redring heater. 2hrs labour 95.<\/p>

22\/07\/2021 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49655","activity_ticket_id":"48086","ticket_reference":"HDT49167","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty wardrobe doors","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/21","activity_end":"2021-07-20 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59034","activity_notes":"faulty wardrobe doorsHi Sandra\/Jane, can you please arrange to attend at 3pm today?","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2021 10:17 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 15:42 (roy)<\/b>Made safe cupboard door but ntr with a couple of fixings.Arranged with tenant for Thursday at 9am<\/p>

22\/07\/2021 10:28 (roy)<\/b>Secured doors all ok But Lillian requested other items to be added.Pop up waste to bath stuck. Got it free and working bug needs new.Window lock ok<\/p>

22\/07\/2021 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49656","activity_ticket_id":"48087","ticket_reference":"HDT49168","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Not sure if anyone else has reported this already, but the lights on the staircase from the entrance up to Flat 3 are not working. Could someone come by to take a look? ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/21","activity_end":"2021-07-20 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59035","activity_notes":"Not sure if anyone else has reported this already, but the lights on the staircase from the entrance up to Flat 3 are not working. Could someone come by to take a look? ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2021 12:02 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 13:23 (roy)<\/b>Reset key switch.All ok<\/p>

21\/07\/2021 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49657","activity_ticket_id":"47651","ticket_reference":"HDT48732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's and meter reads - To attend on 18th July 2021 - To be completed by 21st July 2021","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/21","activity_end":"2021-07-20 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59036","activity_notes":"ITC's and meter reads - - To attend on 18th July 2021 - To be completed by 21st July 2021","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 10:53 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 08:32 (alan)<\/b>List of end of tenancy works<\/p>

20\/07\/2021 15:44 (roy)<\/b>Various bits.Need a coupe of bits.Toiet seat has been refixed but incorrect shape (not reporting anything. Mums the word)<\/p>

23\/07\/2021 14:48 (iain)<\/b>ITC's.<\/p>

30\/07\/2021 17:50 (dean)<\/b>140.00<\/p>

31\/08\/2021 12:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49658","activity_ticket_id":"47651","ticket_reference":"HDT48732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's and meter reads - To attend on 18th July 2021 - To be completed by 21st July 2021","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/07\/21","activity_end":"2021-07-21 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59037","activity_notes":"front door needs new hinge does close properlyToilet roll holder needs fixingone of the handles doesntremove anything left.","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 10:53 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 08:32 (alan)<\/b>List of end of tenancy works<\/p>

20\/07\/2021 15:44 (roy)<\/b>Various bits.Need a coupe of bits.Toiet seat has been refixed but incorrect shape (not reporting anything. Mums the word)<\/p>

23\/07\/2021 14:48 (iain)<\/b>ITC's.<\/p>

30\/07\/2021 17:50 (dean)<\/b>140.00<\/p>

31\/08\/2021 12:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49659","activity_ticket_id":"47651","ticket_reference":"HDT48732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's and meter reads - To attend on 18th July 2021 - To be completed by 21st July 2021","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"21\/07\/21","activity_end":"2021-07-21 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59038","activity_notes":"ITC's and meter reads - - To attend on 18th July 2021 - To be completed by 21st July 2021","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2021 10:53 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 08:32 (alan)<\/b>List of end of tenancy works<\/p>

20\/07\/2021 15:44 (roy)<\/b>Various bits.Need a coupe of bits.Toiet seat has been refixed but incorrect shape (not reporting anything. Mums the word)<\/p>

23\/07\/2021 14:48 (iain)<\/b>ITC's.<\/p>

30\/07\/2021 17:50 (dean)<\/b>140.00<\/p>

31\/08\/2021 12:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49660","activity_ticket_id":"48088","ticket_reference":"HDT49169","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"clear dumped items in H&D","ticket_address_1":"1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/07\/21","activity_end":"2021-07-21 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59039","activity_notes":"clear dumped items in H&D","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2021 10:01 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 14:54 (iain)<\/b>Clearance.<\/p>

23\/07\/2021 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49661","activity_ticket_id":"48089","ticket_reference":"HDT49170","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"install surge protection devise for access control computer in basement","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/21","activity_end":"2021-07-21 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59040","activity_notes":"install surge protection devise for access control computer in basement","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2021 10:29 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 10:30 (alan)<\/b>Install Power surge protection unit for access control computer in basement<\/p>

21\/07\/2021 16:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49662","activity_ticket_id":"48090","ticket_reference":"HDT49171","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"water heaters on ground and first floor not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/21","activity_end":"2021-07-21 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59041","activity_notes":"water heaters on ground and first floor not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2021 11:22 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 12:10 (alan)<\/b>Reset thermal cutout on ground floor water heaterReplace thermostat on first floor water heater<\/p>

21\/07\/2021 16:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49663","activity_ticket_id":"48091","ticket_reference":"HDT49172","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Electrical cupboard requires FB lock to be fitted ","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Catherine Street","cs_id":"50","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"50","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/07\/21","activity_end":"2021-07-21 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59042","activity_notes":"Electrical cupboard requires FB lock to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2021 11:32 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 15:24 (travis)<\/b>Replacement of all budget locks and fitment of a new FB1 lock to electrical cupboard doors.<\/p>

22\/07\/2021 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49664","activity_ticket_id":"48092","ticket_reference":"HDT49173","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"DS\/JH\/14308 - Redecoration and hanging of pictures - 10am on Monday 5th July ","ticket_address_1":"53 Frith Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"53 Frith Street ","cs_id":"996","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"996","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/07\/21","activity_end":"2021-07-28 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59043","activity_notes":"FOR WEDNESDAY 28TH JULY Two men to hang all pictures where client requires, leaving site clean on completionsomeone will be present to say where they will go wednesday 28th -Iain, Roy will be doing this with you ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 18:10 (travis)<\/b>Picture hanging.<\/p>

29\/07\/2021 08:15 (iain)<\/b>Pictures.<\/p>

20\/08\/2021 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49665","activity_ticket_id":"48092","ticket_reference":"HDT49173","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"DS\/JH\/14308 - Redecoration and hanging of pictures - 10am on Monday 5th July ","ticket_address_1":"53 Frith Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"53 Frith Street ","cs_id":"996","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"996","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/07\/21","activity_end":"2021-07-28 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59044","activity_notes":"FOR WEDNESDAY 28TH JULY Two men to hang all pictures where client requires, leaving site clean on completionsomeone will be present to say where they will go wednesday 28th -Travis, Iain will be doing this with you ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 18:10 (travis)<\/b>Picture hanging.<\/p>

29\/07\/2021 08:15 (iain)<\/b>Pictures.<\/p>

20\/08\/2021 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49666","activity_ticket_id":"48092","ticket_reference":"HDT49173","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"DS\/JH\/14308 - Redecoration and hanging of pictures - 10am on Monday 5th July ","ticket_address_1":"53 Frith Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"53 Frith Street ","cs_id":"996","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"996","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/07\/21","activity_end":"2021-07-27 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59045","activity_notes":"decorating ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 18:10 (travis)<\/b>Picture hanging.<\/p>

29\/07\/2021 08:15 (iain)<\/b>Pictures.<\/p>

20\/08\/2021 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49667","activity_ticket_id":"47651","ticket_reference":"HDT48732","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC's and meter reads - To attend on 18th July 2021 - To be completed by 21st July 2021","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/07\/21","activity_end":"2021-07-21 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59046","activity_notes":"touch up to the walls where needed","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 10:53 (System)<\/b>Ticket Created<\/p>

20\/07\/2021 08:32 (alan)<\/b>List of end of tenancy works<\/p>

20\/07\/2021 15:44 (roy)<\/b>Various bits.Need a coupe of bits.Toiet seat has been refixed but incorrect shape (not reporting anything. Mums the word)<\/p>

23\/07\/2021 14:48 (iain)<\/b>ITC's.<\/p>

30\/07\/2021 17:50 (dean)<\/b>140.00<\/p>

31\/08\/2021 12:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49668","activity_ticket_id":"48068","ticket_reference":"HDT49149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - vacant ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/07\/21","activity_end":"2021-07-21 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59047","activity_notes":"Inter-tenancy checkswith keys ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 13:11 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 15:23 (jane)<\/b>Salad drawer on order and blinds gone to quote <\/p>

26\/07\/2021 14:08 (iain)<\/b>ITC's.<\/p>

27\/07\/2021 18:47 (alan)<\/b>1. Replace 5 faulty down lighters in bathrooms2. Refix cables under kitchen cupboards lights<\/p>

30\/07\/2021 16:12 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:42 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:43 (iain)<\/b>Sash locks on order.<\/p>

06\/08\/2021 14:55 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>

25\/08\/2021 12:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 14:08 (roy)<\/b>Plane door edge and refix locks and paint<\/p>

01\/09\/2021 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49669","activity_ticket_id":"48093","ticket_reference":"HDT49174","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"pipe to washing machine is blocked ","ticket_address_1":"19-21 Wimpole Mews","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-21 Wimpole Mews","cs_id":"1034","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1034","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/21","activity_end":"2021-07-21 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59048","activity_notes":"You will need to instruct a plumber to attend at the above address, the machine has checked ok when disconnected from its setting and drained into a bucket but when re-connected to its waste plumbing it is intermittent indicating a possible blockage somewhere along its length.PORTERS FLAT ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2021 13:56 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 19:08 (roy)<\/b>No blockage to waste but pipe from washing machine is blocked. Removed waste from sink but nothing.Removed connection behind machine znd pumped out fine.NTR to replace machine waste pipe<\/p>

02\/08\/2021 10:33 (sandra)<\/b>booked for Friday morning at 8 - 9 am <\/p>

10\/08\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49670","activity_ticket_id":"48094","ticket_reference":"HDT49175","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Gents toilet not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/21","activity_end":"2021-07-21 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59049","activity_notes":"Gents toilet not working I was informed by my colleague that theres another problem with gents toilets again on the third floor. It appears to be blocked but isnt overflowing yet. Would you please confirm when is this issue going to be resolved?","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2021 13:58 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 19:38 (michaelk)<\/b>Attended site, checked all toilets for leaks\/blockages on all floors. Basement gents toilet was found letting by, cut and capped pipework awaiting quoted work. 1hr labour 50.<\/p>

22\/07\/2021 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49671","activity_ticket_id":"48094","ticket_reference":"HDT49175","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Gents toilet not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/21","activity_end":"2021-07-21 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59050","activity_notes":"Gents toilet not working I was informed by my colleague that theres another problem with gents toilets again on the third floor. It appears to be blocked but isnt overflowing yet. Would you please confirm when is this issue going to be resolved?","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2021 13:58 (System)<\/b>Ticket Created<\/p>

21\/07\/2021 19:38 (michaelk)<\/b>Attended site, checked all toilets for leaks\/blockages on all floors. Basement gents toilet was found letting by, cut and capped pipework awaiting quoted work. 1hr labour 50.<\/p>

22\/07\/2021 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49672","activity_ticket_id":"48097","ticket_reference":"HDT49178","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"light to be refitted ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/07\/21","activity_end":"2021-07-21 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59051","activity_notes":"list to be refitted - to be done Thursday morning. picture to follow ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2021 16:44 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 10:26 (roy)<\/b>Needs new diffuser or new light fitting.I have secured diffuser using cable ties so it is safe<\/p>

26\/07\/2021 12:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49673","activity_ticket_id":"48067","ticket_reference":"HDT49148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works for all five flats. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/21","activity_end":"2021-07-22 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59052","activity_notes":"after 11.30 today Flat 2:- blinking light bulb at the living room entranceFlat 4:-- faulty dimmer\/lights next to living room window. most right dimmer switch- lamp loosely fitted to the wall, to the right of the living room window- kitchen counter strip light flickering","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 10:42 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 14:31 (alan)<\/b>1. Replace faulty dimmer for light in main room flat 22. Refix wall light main room flat 43. Replace dimmer module for lights main room flat 44. Order new driver unit for kitchen cupboard lights flat 4<\/p>

23\/07\/2021 11:24 (alan)<\/b>Return to site and replace faulty dimmer module in flat four for main room lights<\/p>

23\/07\/2021 14:51 (iain)<\/b>List of works.<\/p>

27\/07\/2021 08:24 (iain)<\/b>List of works.<\/p>

30\/07\/2021 17:51 (dean)<\/b>Done 120.00<\/p>

02\/08\/2021 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49674","activity_ticket_id":"48099","ticket_reference":"HDT49180","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out electrical inspection to the common parts ","ticket_address_1":"6 Pembridge Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W11 3HL","cs_address_1":"6 Pembridge Road","cs_id":"1035","cs_address_2":"","cs_town":"London","cs_postcode":"W11 3HL","ticket_client_site":"1035","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/21","activity_end":"2021-07-22 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59053","activity_notes":"To carry out electrical inspection to the common parts ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2021 09:14 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 09:20 (alan)<\/b>Electrical inspection <\/p>

22\/07\/2021 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49675","activity_ticket_id":"48067","ticket_reference":"HDT49148","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works for all five flats. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/21","activity_end":"2021-07-22 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59054","activity_notes":"list of works for all five flats. AFTER 11 .30 TODAYCan they please check:- all toilet roll holders- black plate lock covering on all apartment doors as they keep falling off- if all lock cylinders are now firmly fitted into doorFlat 2:- shower seal, silicone, grout renewal- loose window latch catch in living roomFlat 3:- replace shower door bottom sealFlat 4:- kitchen counter strip light flickering- stiff lock for flat entranceFlat 5:- cabinet door magnet broken, above boiler cabinet- living room blind catching door and top of door scratched- same living room door difficult to turn key and lock- loose toilet roll holder- blind catch broken in master bedroom","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 10:42 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 14:31 (alan)<\/b>1. Replace faulty dimmer for light in main room flat 22. Refix wall light main room flat 43. Replace dimmer module for lights main room flat 44. Order new driver unit for kitchen cupboard lights flat 4<\/p>

23\/07\/2021 11:24 (alan)<\/b>Return to site and replace faulty dimmer module in flat four for main room lights<\/p>

23\/07\/2021 14:51 (iain)<\/b>List of works.<\/p>

27\/07\/2021 08:24 (iain)<\/b>List of works.<\/p>

30\/07\/2021 17:51 (dean)<\/b>Done 120.00<\/p>

02\/08\/2021 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49676","activity_ticket_id":"48096","ticket_reference":"HDT49177","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"TR\/JH\/14300 - Quote for a brass kick plate to the base of the main door ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/21","activity_end":"2021-07-22 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59055","activity_notes":"Quote for a brass kick plate to the base of the main door ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49677","activity_ticket_id":"48095","ticket_reference":"HDT49176","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14333 - Signage removal and making good ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/21","activity_end":"2021-07-22 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59056","activity_notes":"Signage removal and making good ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 11:29 (travis)<\/b>Signage removed and stone work behind made good .<\/p>

26\/07\/2021 12:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49678","activity_ticket_id":"48100","ticket_reference":"HDT49181","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works to all flats ","ticket_address_1":"10 Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Horse & Dolphin Yard","cs_id":"1036","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/21","activity_end":"2021-07-22 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59057","activity_notes":"list of works to all flats - toilet roll holders need refitting in all flats (already completed in flat 2 and 4, Horse & Dolphin)- loose lock cylinder on flat 3, 10 Horse and Dolphin- door handle cover plates falling off at 10 Horse and Dolphin- Flat 1, 10 Horse and Dolphin for toilet roll holder and door handle cover- Flat 3, 10 Horse and Dolphin for toilet roll holders, the lock and door handle cover","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2021 12:49 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 14:52 (iain)<\/b>List of works.<\/p>

23\/07\/2021 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49679","activity_ticket_id":"48101","ticket_reference":"HDT49182","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":"1A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1a Gerrard Place ","cs_id":"1008","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/21","activity_end":"2021-07-22 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59058","activity_notes":"list of works - sash window lock needs replacing in flat 4, 1a Gerrard Place- kitchen bin underneath the sink needs reattaching at flat 1, 1a Gerrard Place- Flats 2,3,5 1a Gerrard Place for toilet roll holders- Flat 1, 1a Gerrard Place for toilet roll holder and kitchen bin- Flat 4, 1a Gerrard Place for the toilet roll holder and sash window lock (photo attached)Flat 3, shower knob broken ","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2021 12:53 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49680","activity_ticket_id":"48102","ticket_reference":"HDT49183","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - New tenant moves in on 30th July ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/21","activity_end":"2021-07-22 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59059","activity_notes":"List of works - New tenant moves in on 30th July Bathroom : Shower door seals need replacing between the shower frame & door No trap cover in the shower Please replace Shower partially blocked. Please check if it drains properly.Added repairs : Detectors are beeping - please check\/replacePlease inform the engineer they would need a tall ladder to replace the detector.And since it's still empty, please check if it's time to clear\/maintain the gully. Access usually from this flat.","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2021 12:55 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 08:22 (roy)<\/b>Various works<\/p>

28\/07\/2021 10:44 (roy)<\/b>Replaced smoke and heat alarm<\/p>

28\/07\/2021 11:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49681","activity_ticket_id":"48058","ticket_reference":"HDT49139","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair FB lock to electric Cupboard in Common parts.","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/21","activity_end":"2021-07-22 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59060","activity_notes":"To repair FB lock to electric Cupboard in Common parts.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2021 09:10 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 13:26 (travis)<\/b>Fitted new lock to electrical cupboard doors.<\/p>

26\/07\/2021 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49682","activity_ticket_id":"48103","ticket_reference":"HDT49184","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Control panel for shower fallen off ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/21","activity_end":"2021-07-22 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59061","activity_notes":"Control panel for shower fallen off ","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2021 13:27 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49683","activity_ticket_id":"48104","ticket_reference":"HDT49185","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fault with kitchen lighting ","ticket_address_1":"Flat 1","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"752","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"752","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/21","activity_end":"2021-07-22 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59062","activity_notes":"Fault with kitchen lighting ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2021 13:33 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 14:35 (alan)<\/b>Investigate light in kitchen not working, fault found to be ballet, order replacement fitting <\/p>

23\/07\/2021 13:44 (alan)<\/b>Return to site and replace light fitting in kitchen<\/p>

23\/07\/2021 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49684","activity_ticket_id":"48105","ticket_reference":"HDT49186","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - confirm to client once completed ","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/21","activity_end":"2021-07-22 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59063","activity_notes":"List of works door handles are a little loose and needs fixingToilet flush is broken and needs fixingTo make sure all the appliances are workingRoy can you let me know once complete please","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2021 14:47 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 13:38 (roy)<\/b>Refixed toilet push buttonTested all appliances and water Repkaced grub screws to handles<\/p>

23\/07\/2021 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49685","activity_ticket_id":"48106","ticket_reference":"HDT49187","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water - Boiler has low pressure ","ticket_address_1":"Flat 1, 43a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1037","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/21","activity_end":"2021-07-22 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59064","activity_notes":"No hot water - Boiler has low pressure ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2021 15:55 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 18:02 (roy)<\/b>No charge key on site or any boiler.Had to get keys to Goodwins Hse and take one from 3rd floor boiler.Repressured but then no powerReset fuse.No explanation for loss of power or pressureTested all working ok<\/p>

23\/07\/2021 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49686","activity_ticket_id":"47714","ticket_reference":"HDT48795","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 21 July 2021.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/21","activity_end":"2021-07-22 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59065","activity_notes":"inter-tenancy checks and meter reads 21\/07\/21","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 09:30 (System)<\/b>Ticket Created<\/p>

22\/07\/2021 16:15 (jane)<\/b>List sent to client, works being actioned.<\/p>

23\/07\/2021 10:54 (alan)<\/b>List of works <\/p>

23\/07\/2021 14:51 (iain)<\/b>ITC's.<\/p>

29\/07\/2021 08:17 (iain)<\/b>ITC's.<\/p>

29\/07\/2021 12:38 (iain)<\/b>ITC's.<\/p>

29\/07\/2021 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49687","activity_ticket_id":"47849","ticket_reference":"HDT48930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14177 - Replacement tiled flooring","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/21","activity_end":"2021-07-22 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59066","activity_notes":"Replacement tiled flooring ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 15:54 (iain)<\/b>Uplift floor.<\/p>

07\/07\/2021 09:28 (iain)<\/b>Uplifted tiled floor amd made good.<\/p>

21\/07\/2021 09:36 (iain)<\/b>Clear job.<\/p>

22\/07\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>

22\/07\/2021 16:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2021 15:04 (roy)<\/b>Extremely difficult but toilet has now been refitted.SILICONE still needs doing and other works in flat.Also Michael noticed behind the wall the flush pipe has and still is leaking when flushed.Needs new but major works<\/p>

28\/07\/2021 07:15 (michaelk)<\/b>Attended site to re-fit toilet following floor replacement. New flush cone and pan connector was installed, drilled floor and tested for leaks. Roy is going to seal in with mastik. 2hrs labour 95.<\/p>

29\/07\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49688","activity_ticket_id":"48107","ticket_reference":"HDT49188","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14337 - To replace water heater ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/21","activity_end":"2021-07-22 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59067","activity_notes":"To replace water heater ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 12:57 (michaelk)<\/b>Attended site to replace multipoint water heater to the rear of the 1st floor toilet. Completed work 866.54 ex vat.<\/p>

14\/09\/2021 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49689","activity_ticket_id":"48108","ticket_reference":"HDT49189","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace 3 x lamps in the common parts ","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street ","cs_id":"1038","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1038","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/21","activity_end":"2021-07-23 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59068","activity_notes":"To replace 3 x lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 09:07 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 09:57 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

23\/07\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49690","activity_ticket_id":"48109","ticket_reference":"HDT49190","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"We have had to cut a lock off for urgent access. Could we have a call out to fit a FB2 lock please to the electrical room ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/07\/21","activity_end":"2021-07-23 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59069","activity_notes":"We have had to cut a lock off for urgent access. Could we have a call out to fit a FB2 lock please to the electrical room ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 09:35 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 16:35 (travis)<\/b>FB lock fitted,old hasp & staple removed.<\/p>

23\/07\/2021 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49691","activity_ticket_id":"48110","ticket_reference":"HDT49191","ticket_client":"1961","client_name":"August Equity","ticket_title":"To repair the small crack\/dent to the wall in our reception","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/07\/21","activity_end":"2021-07-23 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59070","activity_notes":"To repair the small crack\/dent to the wall in our reception","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2021 09:48 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 12:53 (jane)<\/b>Attending on Wednesday 28th July <\/p>

02\/09\/2021 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49692","activity_ticket_id":"48111","ticket_reference":"HDT49192","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Five yearly electrical inspection - FOR FRIDAY 23RD AT 1PM- VP30154-13 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"909","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/21","activity_end":"2021-07-23 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59071","activity_notes":"Five yearly electrical inspection - FOR FRIDAY 23RD AT 1PM","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 10:20 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 14:16 (alan)<\/b>Electrical inspection<\/p>

23\/07\/2021 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49693","activity_ticket_id":"48112","ticket_reference":"HDT49193","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":" Windows sash cord faulty and window won't stay up - Access via Greg","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"779","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"779","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/07\/21","activity_end":"2021-07-23 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59072","activity_notes":" Windows sash cord faulty and window won't stay up - Access via Greg","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 10:42 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 15:44 (travis)<\/b>X2 sash window works.<\/p>

27\/07\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49694","activity_ticket_id":"48114","ticket_reference":"HDT49195","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Commercial Unit - make safe the cables looped out of an old Fire Switch outside the commercial unit here. If these are redundant as I suspect, can we remove the cable","ticket_address_1":"3 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 New Row ","cs_id":"810","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LH","ticket_client_site":"810","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/21","activity_end":"2021-07-23 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59073","activity_notes":"Commercial Unit - make safe the cables looped out of an old Fire Switch outside the commercial unit here. If these are redundant as I suspect, can we remove the cable","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 11:11 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 11:50 (alan)<\/b>Remove redundant cables from fireman switch outside unit 3<\/p>

23\/07\/2021 12:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49695","activity_ticket_id":"48115","ticket_reference":"HDT49196","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"2No x lights not working in the common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/21","activity_end":"2021-07-23 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59074","activity_notes":"2No x lights not working in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 11:37 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 08:00 (alan)<\/b>Replace blown lamps in common parts <\/p>

26\/07\/2021 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49696","activity_ticket_id":"48116","ticket_reference":"HDT49197","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please attend asap as the ceiling is leaking again. Tenant has reported that water is coming from light bulb. Tenant is based in restaurant","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place ","cs_id":"659","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"659","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/21","activity_end":"2021-07-23 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59075","activity_notes":"Please attend asap as the ceiling is leaking again. Tenant has reported that water is coming from light bulb. Tenant is based in restaurant","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 12:39 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 07:48 (roy)<\/b>Partially blocked trap.Ran water for 20 minutes and no leak downstairs<\/p>

26\/07\/2021 07:49 (roy)<\/b>Leak into restaurant but not leaking on arrival. Tenants just left site so no access<\/p>

26\/07\/2021 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49697","activity_ticket_id":"48117","ticket_reference":"HDT49198","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement Co2 alarm following compliance testing ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/21","activity_end":"2021-07-23 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59076","activity_notes":"Replacement Co2 alarm following compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2021 13:08 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49698","activity_ticket_id":"48118","ticket_reference":"HDT49199","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Roofer for Monday morning at 9am ","ticket_address_1":"16 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Nottingham Place","cs_id":"1040","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1040","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/21","activity_end":"2021-07-26 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59077","activity_notes":"Roofer for Monday morning at 9am Access to the roof via a landing window between flats 4 and 5 There is a loose mansard tile, and we would like a general roof repair report following a leak into flat 4 which is below flat 5. Flat 5 has been checked for leaks and none have been found. The leak is related to the external wall on the left side elevation of the building.Please can I ask that they clear the gutters and check all gullies and downpipes as the issue is likely related to that and any slipped tiles should be fixed also. Please can you correspond with the freeholder who owns flat 4 (Mr Bruce-Morgan) today to organise access for Monday morning. 07711082796 is his mobile number. He needs to travel from Oxford on the day to allow this access. ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 13:38 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 10:50 (travis)<\/b>Roof repair\/gully clearance.<\/p>

26\/07\/2021 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49699","activity_ticket_id":"48119","ticket_reference":"HDT49200","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Remedial gas works required before compliance testing can be completed ","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/21","activity_end":"2021-07-23 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59078","activity_notes":"Remedial gas works required before compliance testing can be completed ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2021 14:06 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49700","activity_ticket_id":"48113","ticket_reference":"HDT49194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loos tap in the kitchen again and loose oven door - FOR TODAY ","ticket_address_1":"Flat 3, 58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1039","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1039","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/21","activity_end":"2021-07-23 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59079","activity_notes":"Loos tap in the kitchen again and loose oven door - FOR TODAY ","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2021 11:01 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 14:28 (jane)<\/b>Oven door repaired, new tap on order <\/p>

28\/07\/2021 07:11 (michaelk)<\/b>Attended site to investigate oven door. Removed glass front to door to access handle. Installed new screw and re - assembled.left fully operational. Tap has been ordered so will return to fit. 2hrs labour 95<\/p>

04\/08\/2021 20:13 (michaelk)<\/b>Attended site to replace kitchen tap. Completed works and left fully operational. 2hrs labour plus parts. Total 132.72 ex vat.<\/p>

05\/08\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49701","activity_ticket_id":"48113","ticket_reference":"HDT49194","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loos tap in the kitchen again and loose oven door - FOR TODAY ","ticket_address_1":"Flat 3, 58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1039","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1039","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/21","activity_end":"2021-07-23 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59080","activity_notes":"Loos tap in the kitchen again and loose oven door - FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 11:01 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 14:28 (jane)<\/b>Oven door repaired, new tap on order <\/p>

28\/07\/2021 07:11 (michaelk)<\/b>Attended site to investigate oven door. Removed glass front to door to access handle. Installed new screw and re - assembled.left fully operational. Tap has been ordered so will return to fit. 2hrs labour 95<\/p>

04\/08\/2021 20:13 (michaelk)<\/b>Attended site to replace kitchen tap. Completed works and left fully operational. 2hrs labour plus parts. Total 132.72 ex vat.<\/p>

05\/08\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49702","activity_ticket_id":"48040","ticket_reference":"HDT49121","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 1:30pm today - resident has water under the carpet ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1023","cs_address_2":"23 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8GH","ticket_client_site":"1023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/21","activity_end":"2021-07-23 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59081","activity_notes":"For 1:30pm today - resident has water under the carpet ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 09:21 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:59 (travis)<\/b>Lifted sections of carpet and sourced leak to main bathroom toilet,flush pipe is letting by when toilet is flushed.Tenant has a second toilet to use.Toilet will need removing,Flush pipe and cone will need replacing.<\/p>

13\/07\/2021 14:28 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2021 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2021 15:47 (roy)<\/b>Lifted sections of carpet and underlay. Absolutely soaked underneath.Leak is NOT from the toilet but believe it is under the concrete floor. Dried off areas.Need a dehum and need to chop up the floor to seek leak. Have meeting at property tomorrow morning<\/p>

21\/07\/2021 19:57 (roy)<\/b>Returned and set up dehumidifier.Dug up cement floor and traced pipework 6ft.Used aqua vac to suck up water but following meeting at 5pm to discuss how far to dig up.NTR to dig up little bit more.Placed board over trench to allow tenant to walk on.<\/p>

22\/07\/2021 08:58 (sandra)<\/b>dehum set up <\/p>

22\/07\/2021 18:07 (roy)<\/b>Met surveyor on site and as per instruction lifted more concrete floor.Leak has now been detected and Michael to attend site on Friday to rectify.All lounge and hallway carpet needs lifting to allow floor to dry before new carpet can be laid.Also we need to infill 20ft trenchPlaced more boards to cover trench<\/p>

23\/07\/2021 13:44 (roy)<\/b>With Michael to repair pipeRemoval of rubbish<\/p>

28\/07\/2021 07:13 (michaelk)<\/b>Attended site to repair hws pipe in kitchen. Leak was caused by a damaged section of copper, which was cut back. Left site fully operational. 2hrs 95.<\/p>

29\/07\/2021 11:20 (travis)<\/b>Screening voids in flooring.<\/p>

10\/08\/2021 09:30 (sandra)<\/b>de-humidifier still on hire <\/p>

16\/08\/2021 11:49 (travis)<\/b>Off hired dehumidifier.<\/p>

17\/08\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49703","activity_ticket_id":"48068","ticket_reference":"HDT49149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - vacant ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/21","activity_end":"2021-07-23 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59082","activity_notes":"Inter-tenancy checkswith keys ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 13:11 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 15:23 (jane)<\/b>Salad drawer on order and blinds gone to quote <\/p>

26\/07\/2021 14:08 (iain)<\/b>ITC's.<\/p>

27\/07\/2021 18:47 (alan)<\/b>1. Replace 5 faulty down lighters in bathrooms2. Refix cables under kitchen cupboards lights<\/p>

30\/07\/2021 16:12 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:42 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:43 (iain)<\/b>Sash locks on order.<\/p>

06\/08\/2021 14:55 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>

25\/08\/2021 12:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 14:08 (roy)<\/b>Plane door edge and refix locks and paint<\/p>

01\/09\/2021 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49704","activity_ticket_id":"47849","ticket_reference":"HDT48930","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14177 - Replacement tiled flooring","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/21","activity_end":"2021-07-23 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59083","activity_notes":"Refit toilet ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2021 15:54 (iain)<\/b>Uplift floor.<\/p>

07\/07\/2021 09:28 (iain)<\/b>Uplifted tiled floor amd made good.<\/p>

21\/07\/2021 09:36 (iain)<\/b>Clear job.<\/p>

22\/07\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>

22\/07\/2021 16:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2021 15:04 (roy)<\/b>Extremely difficult but toilet has now been refitted.SILICONE still needs doing and other works in flat.Also Michael noticed behind the wall the flush pipe has and still is leaking when flushed.Needs new but major works<\/p>

28\/07\/2021 07:15 (michaelk)<\/b>Attended site to re-fit toilet following floor replacement. New flush cone and pan connector was installed, drilled floor and tested for leaks. Roy is going to seal in with mastik. 2hrs labour 95.<\/p>

29\/07\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49705","activity_ticket_id":"48120","ticket_reference":"HDT49201","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The shower head has broken from the hose. - FOR MONDAY MORNING VIA MANAGEMENT KEYS ","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"323","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/21","activity_end":"2021-07-26 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59084","activity_notes":"The shower head has broken from the hose.- FOR MONDAY MORNING VIA MANAGEMENT KEYS Normally we would fix this but the hose is a non-conventional fitting that we cant find anywhere. Unfortunately this deems the flat unusable so please can you instruct someone urgently","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2021 16:21 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 10:05 (jane)<\/b>Ordered a new handset the actual shower can be used though.<\/p>

28\/07\/2021 07:00 (michaelk)<\/b>Attended site to investigate shower fittings. We have ordered replacement shower outlet and hose due to damage as replacements couldn't be sources. 2hrs labour 95.<\/p>

28\/07\/2021 07:04 (michaelk)<\/b>Returned to site and fitted replacement brushed chrome shower outlet and shower hose. 2hrs labour plus parts 98. Total 148 ex<\/p>

28\/07\/2021 17:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49706","activity_ticket_id":"48121","ticket_reference":"HDT49202","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please attend site to Floor 2, the communal lights are flickering going on and off","ticket_address_1":"Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House ","cs_id":"862","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"862","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/21","activity_end":"2021-07-26 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59085","activity_notes":"Please attend site to Floor 2, the communal lights are flickering going on and off","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 08:55 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 07:14 (alan)<\/b>Replace blown lamps in common parts To return to install additional fitting outside flat 6<\/p>

29\/07\/2021 16:13 (alan)<\/b>Return to site and install additional down lighter by doors to flat 6 & 6a taken supply from existing common parts lights<\/p>

29\/07\/2021 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49707","activity_ticket_id":"48014","ticket_reference":"HDT49095","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14320 - Replacement shower tray and tiles - WORKS COMMENCING ON MONDAY 19TH BETWEEN 9:30AM & 10AM, THEN HAVE THE TUESDAY AND WEDNESDAY (THURSDAY TENANT IS BUSY)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/07\/21","activity_end":"2021-07-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59086","activity_notes":"Ceiling decoration will be required.","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2021 16:34 (jane)<\/b>Shower tray and enclosure on order <\/p>

20\/07\/2021 16:54 (travis)<\/b>Bathroom\/shower works.<\/p>

20\/07\/2021 16:56 (travis)<\/b>Bathroom\/shower works.<\/p>

21\/07\/2021 16:24 (travis)<\/b>Bathroom shower works.<\/p>

22\/07\/2021 12:03 (travis)<\/b>Bathroom tiling works.<\/p>

23\/07\/2021 16:37 (travis)<\/b>Bathroom works,Ceiling decoration will be required.<\/p>

27\/07\/2021 15:42 (travis)<\/b>Regrout at tenants request,Clean work area,polish tiles and dispose of old shower screens and base and associated rubbish from flat 8.<\/p>

03\/08\/2021 09:35 (michaelk)<\/b>Completed quoted works replacing shower tray, sliding doors and returning existing fixtures to full working order.1,100 ex vat.<\/p>

11\/08\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49708","activity_ticket_id":"48122","ticket_reference":"HDT49203","ticket_client":"2105","client_name":"S K Estates & Finance Ltd ","ticket_title":"Emergency call-out on Sunday to attend to flood and electrical issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"31 Palace Street","cs_id":"845","cs_address_2":"","cs_town":"London","cs_postcode":"SW1E 5HW","ticket_client_site":"845","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/21","activity_end":"2021-07-26 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59087","activity_notes":"Emergency call-out on Sunday to attend to flood and electrical issue ","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2021 09:14 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49709","activity_ticket_id":"48123","ticket_reference":"HDT49204","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call-out - Main flat has a leak from under the dishwasher and water is coming from under the machine. she has been advice to turn the power of and try to find the stop-cock valve to the flat. Please attend and inspect the leak. Issue Details","ticket_address_1":"17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17a Catherine Street","cs_id":"1041","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1041","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/21","activity_end":"2021-07-26 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59088","activity_notes":"Emergency call-out - Main flat has a leak from under the dishwasher and water is coming from under the machine. she has been advice to turn the power of and try to find the stop-cock valve to the flat. Please attend and inspect the leak. Issue Details","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2021 09:18 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49710","activity_ticket_id":"48124","ticket_reference":"HDT49205","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT49204 Follow-Up - To continue investigating leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"17a Catherine Street","cs_id":"1041","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1041","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/21","activity_end":"2021-07-26 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59089","activity_notes":"HDT49204 Follow-Up - To continue investigating leak ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 13:32 (roy)<\/b>Cleared blockage.This was blocked with food waste from the waste disposal unit. Was extremely difficult to clearUsed washing machine and dishwasher to test once blockage was clear<\/p>

27\/07\/2021 14:33 (jane)<\/b>(Ticket Closed)<\/p>

27\/07\/2021 15:58 (roy)<\/b>Checked flat 2 for any damage.Luckily no damage except reset lights. Checked lights and all ok<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49711","activity_ticket_id":"48125","ticket_reference":"HDT49206","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"I am concerned that there is an electrical fault with the lights on the roof terrace. One set will not switch on, and more importantly, the other set keeps tripping the fuse in the fuse box.- KEYS FOR ACCESS TOMORROW ","ticket_address_1":"Flat 3, 31 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/21","activity_end":"2021-07-27 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59090","activity_notes":"I am concerned that there is an electrical fault with the lights on the roof terrace. One set will not switch on, and more importantly, the other set keeps tripping the fuse in the fuse box.- KEYS FOR ACCESS TOMORROW ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 09:29 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 14:25 (alan)<\/b>Look at roof lights not working Order 3 new gear trays for emergency lights and 14 new lamps for decking lights <\/p>

27\/07\/2021 14:31 (jane)<\/b>Returning on Thursday via keys to replace electrical parts <\/p>

29\/07\/2021 16:12 (alan)<\/b>Replace 3 faulty emergency gear trays to Terrace wall lightsDismantle decking light fittings and replace 14 blowing LED lamps and Replace perished seals on fittings as neededTest and leave all working on completion<\/p>

29\/07\/2021 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49712","activity_ticket_id":"48126","ticket_reference":"HDT49207","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bedroom Broken door latch- tenant is in for access ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/21","activity_end":"2021-07-26 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59091","activity_notes":"Bedroom Broken door latch- tenant is in for access ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 10:10 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 14:31 (jane)<\/b>Attending on Thursday <\/p>

29\/07\/2021 13:04 (travis)<\/b>Found latch to be beyond repair, temporarily replaced with latch from kitchen door so bedroom tenant can have privacy.Latch on order.<\/p>

29\/07\/2021 13:20 (jane)<\/b>Temporary repaired, latch on order <\/p>

13\/08\/2021 10:11 (travis)<\/b>Replacement kitchen door latch .<\/p>

13\/08\/2021 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49713","activity_ticket_id":"48127","ticket_reference":"HDT49208","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"We have leak to the restaurant which believed is coming from the roof or balcony. Could we please get access to the properties above Bella Italia - FOR TODAY ","ticket_address_1":"7\/9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7\/9 Charing Cross Road ","cs_id":"833","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"833","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/21","activity_end":"2021-07-26 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59092","activity_notes":"We have leak to the restaurant which believed is coming from the roof or balcony. Could we please get access to the properties above Bella Italia - FOR TODAY We may need access through flat 1 to the 1st floor roof, as I am sure the problem will be from there","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2021 10:16 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49714","activity_ticket_id":"48128","ticket_reference":"HDT49209","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Dishwasher not working - Error E15 code ","ticket_address_1":"Flat 6, Goodwins House","ticket_address_2":"55-58 St Matins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/07\/21","activity_end":"2021-07-26 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59093","activity_notes":"Dishwasher not working - Error E15 code ","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2021 10:28 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 11:45 (jane)<\/b>Appliance engineer attending on Friday, 30\/07, between 10am and 2pm. <\/p>

04\/08\/2021 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49715","activity_ticket_id":"48129","ticket_reference":"HDT49210","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ground floor\/basement rear stairwell light out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/21","activity_end":"2021-07-26 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59094","activity_notes":"Ground floor\/basement rear stairwell light out ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 11:37 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 09:22 (alan)<\/b>1. Replace blown lamp on rear stairwell going to basement 2. Replace broken diffuser in basement workshop area3. Replace blown lamps in 2 fittings in reception area<\/p>

27\/07\/2021 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49716","activity_ticket_id":"48130","ticket_reference":"HDT49211","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on the ceiling where the leaks occurred yesterday.","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/21","activity_end":"2021-07-26 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59095","activity_notes":"To check on the ceiling where the leaks occurred yesterday.please inform the engineer to check if the leaks affected the lighting and is the ceiling safe and won't collapse.Westminster roofers are due to attend on the 30th July.2:30pm today, tenant home ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 11:39 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 18:45 (alan)<\/b>Look at ceiling and check electrical following leak all appears ok at moment, how ever as the leak has not been fixed this could change next time it rains <\/p>

28\/07\/2021 17:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49717","activity_ticket_id":"48131","ticket_reference":"HDT49212","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend and make good any damage here from a recent leak.","ticket_address_1":"Flat 2, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/07\/21","activity_end":"2021-07-26 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59096","activity_notes":"To attend and make good any damage here from a recent leak.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 11:47 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 09:52 (jane)<\/b>Decorator attending on Wednesday 28th July <\/p>

30\/07\/2021 17:48 (dean)<\/b>Done 140.00<\/p>

02\/08\/2021 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49718","activity_ticket_id":"48132","ticket_reference":"HDT49213","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Loose light fitting ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/21","activity_end":"2021-07-26 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59097","activity_notes":"Loose light fitting ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 11:55 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 07:18 (alan)<\/b>Repair light fitting in main room and rise up to fittings in main room <\/p>

27\/07\/2021 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49719","activity_ticket_id":"48133","ticket_reference":"HDT49214","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To clear blocked gulley, tenant home ","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"824","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"824","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/21","activity_end":"2021-07-26 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59098","activity_notes":"To clear blocked gulley, tenant home ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 12:32 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 15:32 (travis)<\/b>Gully clearance\/flush through <\/p>

26\/07\/2021 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49720","activity_ticket_id":"48134","ticket_reference":"HDT49215","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Sewage blockage in the restaurant ","ticket_address_1":"51 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"51 Goodge Street ","cs_id":"1042","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1TG","ticket_client_site":"1042","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/21","activity_end":"2021-07-26 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59099","activity_notes":"Sewage blockage in the restaurant ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 13:53 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 15:01 (roy)<\/b>Cleared blocked drains.Tested and all ok<\/p>

26\/07\/2021 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49721","activity_ticket_id":"48135","ticket_reference":"HDT49216","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The air vent unit in flat 1 is displaying a clean filter error message and making a whirring noise.","ticket_address_1":"Flat 1, 10 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/21","activity_end":"2021-07-26 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59100","activity_notes":"The air vent unit in flat 1 is displaying a clean filter error message and making a whirring noise.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 14:14 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 10:23 (alan)<\/b>Investigate noise coming from unitFault found to be unit quote to follow for replacement<\/p>

30\/07\/2021 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49722","activity_ticket_id":"48136","ticket_reference":"HDT49217","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/14342 - Electrical remedial works ","ticket_address_1":"Top Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1044","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"1044","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/21","activity_end":"2021-08-17 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59101","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2021 09:04 (sandra)<\/b>rescheduled as tenant has Covid <\/p>

05\/08\/2021 14:49 (sandra)<\/b>rescheduled for Wednesday 17th <\/p>

08\/10\/2021 10:17 (alan)<\/b>Quoted works <\/p>

29\/10\/2021 15:38 (jane)<\/b>Keys for access on Monday <\/p>

17\/11\/2021 12:52 (alan)<\/b>Complete quoted works <\/p>

17\/11\/2021 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49723","activity_ticket_id":"48137","ticket_reference":"HDT49218","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove tenants items ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/21","activity_end":"2021-07-26 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59102","activity_notes":"To remove tenants items ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 16:14 (System)<\/b>Ticket Created<\/p>

26\/07\/2021 16:17 (iain)<\/b>Clear and dispose of items.<\/p>

26\/07\/2021 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49724","activity_ticket_id":"48138","ticket_reference":"HDT49219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The drying function of the washer-dryer is broken. When we set it to \u00e2\u20ac\u0153Dry\u00e2\u20ac\u009d, the timer is stuck at one minute and it doesn\u00e2\u20ac\u2122t do anything. - the rubber seal on the dishwasher is broken ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1045","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1045","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/07\/21","activity_end":"2021-07-26 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59103","activity_notes":"The drying function of the washer-dryer is broken. When we set it to Dry, the timer is stuck at one minute and it doesnt do anything. ","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2021 16:22 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 11:51 (jane)<\/b>For Wednesday 04\/08 8 - 12noon - keys for access <\/p>

04\/08\/2021 14:47 (iain)<\/b>Repairaid.<\/p>

04\/08\/2021 14:47 (iain)<\/b>Repairaid.<\/p>

19\/08\/2021 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49725","activity_ticket_id":"48139","ticket_reference":"HDT49220","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"There is a problem with the front door at 35 Catherine Street, it seems to have dropped a little on the hinges and is not closing properly. This is twice in the last two days that I\u00e2\u20ac\u2122ve come down stairs to find that one of the residents hasn\u00e2\u20ac\u2122t closed it properly could you ask if they could take a look at my door on flat 1? Seems to have dropped slightly, the bottom lock only locks if I lift the door up. Just not aligning properly. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Catherine Street ","cs_id":"1038","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1038","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/07\/21","activity_end":"2021-07-27 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59104","activity_notes":"There is a problem with the front door at 35 Catherine Street, it seems to have dropped a little on the hinges and is not closing properly. This is twice in the last two days that Ive come down stairs to find that one of the residents hasnt closed it properlycould you ask if they could take a look at my door on flat 1? Seems to have dropped slightly, the bottom lock only locks if I lift the door up. Just not aligning properly. ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 08:46 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 16:25 (travis)<\/b>Ain door works, overhaul Inc , removal,bottom plane,door alignment,hinges adjusted to suit, lubrication and testing.<\/p>

30\/07\/2021 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49726","activity_ticket_id":"48140","ticket_reference":"HDT49221","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Flooding - leak in the men\u00e2\u20ac\u2122s toilet on the mezzanine floor","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/21","activity_end":"2021-07-27 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59105","activity_notes":"Flooding - leak in the mens toilet on the mezzanine floor","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 08:52 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 13:28 (roy)<\/b>Blocked urinals. Cleared traps and cleared waste.Tested and all ok<\/p>

27\/07\/2021 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49727","activity_ticket_id":"47650","ticket_reference":"HDT48731","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out ITCs and meter readings - To attend on 22th July 2021 to be completed by 4th August 2021","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/21","activity_end":"2021-07-27 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59106","activity_notes":"To carry out ITCs and meter readings - To attend on 22th July 2021 to be completed by 4th August 2021Alan please see below ...Electrics need to be checked as tenant reported an issue with it tripping, although no issue while I was in the property,please see tenants noteJust wanted to let you know that the switch for the bathroom lights in the fuse box semi regularly tripped - the lights and fanalways came straight back on once I flipped the switch back up, but thought it might need to be checked.(The exhaust fan and lights come on together so thats why I didnt attempt to remove the exhaust fan cover for cleaning incase there is some sort of electrical fault. Dusted it as well as could from the outside)","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2021 10:45 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 14:55 (iain)<\/b>ITC's and meter readings.<\/p>

27\/07\/2021 08:21 (iain)<\/b>ITC's.<\/p>

28\/07\/2021 10:35 (alan)<\/b>Check electrics to bathroom extractor fan and lightsTenant is probably referring to a historic problem that we looked at end of last year where the bathroom in flat two was leaking and water was dripping on the extractor fan cables and causing power to trip out<\/p>

28\/07\/2021 17:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49728","activity_ticket_id":"48141","ticket_reference":"HDT49222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on the list to make sure that all has been completed. We have a new tenant moving in on the 9th Aug","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/21","activity_end":"2021-07-27 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59107","activity_notes":"To check on the list to make sure that all has been completed. We have a new tenant moving in on the 9th Aug","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 09:40 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 16:11 (iain)<\/b>Property checks.<\/p>

03\/08\/2021 15:41 (alan)<\/b>Replace blown lamp in oven <\/p>

04\/08\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>

05\/08\/2021 13:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2021 14:52 (iain)<\/b>Regrout areas of bathroom floor.<\/p>

06\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49729","activity_ticket_id":"48142","ticket_reference":"HDT49223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check property today for new tenant - keys for access ","ticket_address_1":"Flat 1, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/21","activity_end":"2021-07-27 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59108","activity_notes":"To check property today for new tenant - keys for access Check that the toilet issue is resolved (it kept just filling and filling) Blind covers that are stuck to the floor put back on blinds","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 10:08 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 06:56 (michaelk)<\/b>Attended site to investigate towel rail valves. Heating needs draining and new valves required. Job to be completed early on the 29th.<\/p>

29\/07\/2021 08:16 (iain)<\/b>Property checks.<\/p>

29\/07\/2021 11:11 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 21:00 (michaelk)<\/b>Attended site to draindown heating and replace towel rail valves. Completed works and left fully operational. 2hrs labour plus parts 123 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49730","activity_ticket_id":"48143","ticket_reference":"HDT49224","ticket_client":"2111","client_name":"Beardwell Construction Ltd","ticket_title":"Quote works 14328 - repairs to urinal - PAID ON PRO-FORMA ","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street","cs_id":"1048","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1048","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/21","activity_end":"2021-07-27 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59109","activity_notes":"Quote works 14328 - repairs to urinal - PAID ON PRO-FORMA Isolate supply and remove panelling above urinal.supply and fit new auto syphon and petcock valve to cistern. Reinstate panelling and reconnect watersupply.Test, commission and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 10:38 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 10:56 (michaelk)<\/b>Attended site to complete quoted work in basement gents toilet. Total 181ex vat.<\/p>

06\/08\/2021 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49731","activity_ticket_id":"48144","ticket_reference":"HDT49225","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The bathroom needs re-painting (especially the wall above the tiles. the access hole that was cut by the sink, the wall by the sink etc) and ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, Goodwins House","cs_id":"892","cs_address_2":"55-58 St Matins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"892","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/09\/21","activity_end":"2021-07-27 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59110","activity_notes":"The bathroom needs re-painting (especially the wall above the tiles. the access hole that was cut by the sink, the wall by the sink etc) and ceiling ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 10:53 (System)<\/b>Ticket Created<\/p>

27\/08\/2021 12:32 (jane)<\/b>Tenant sent an email, will be touch to arrange I've been in Scottland walking, I'm also away most of next week. When I get back to London at the end of the week I'll be in touch to arrange a time<\/p>

10\/09\/2021 16:25 (jane)<\/b>Provisionally booked for Tuesday 21st September <\/p>

23\/09\/2021 13:50 (jane)<\/b>Tenant to give access on Tuesday 28th September at 8:30am <\/p>

28\/09\/2021 20:17 (dean)<\/b>Done 260.0<\/p>

29\/09\/2021 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49732","activity_ticket_id":"48145","ticket_reference":"HDT49226","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check power to fire alarm following flood","ticket_address_1":"15\/17 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15-17 Mercer Street ","cs_id":"1049","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"1049","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/21","activity_end":"2021-07-27 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59111","activity_notes":"To check power to fire alarm following flood","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 11:15 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 11:49 (alan)<\/b>Check power to fire alarm Tested and left working <\/p>

27\/07\/2021 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49733","activity_ticket_id":"48138","ticket_reference":"HDT49219","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"The drying function of the washer-dryer is broken. When we set it to \u00e2\u20ac\u0153Dry\u00e2\u20ac\u009d, the timer is stuck at one minute and it doesn\u00e2\u20ac\u2122t do anything. - the rubber seal on the dishwasher is broken ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1045","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1045","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/08\/21","activity_end":"2021-08-04 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59112","activity_notes":"To give Repair Aid access via keys on 4th August ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2021 16:22 (System)<\/b>Ticket Created<\/p>

27\/07\/2021 11:51 (jane)<\/b>For Wednesday 04\/08 8 - 12noon - keys for access <\/p>

04\/08\/2021 14:47 (iain)<\/b>Repairaid.<\/p>

04\/08\/2021 14:47 (iain)<\/b>Repairaid.<\/p>

19\/08\/2021 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49734","activity_ticket_id":"48146","ticket_reference":"HDT49227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please instruct Clean Machines to check on the jet wash machines here.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/07\/21","activity_end":"2021-07-27 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59113","activity_notes":"Please instruct Clean Machines to check on the jet wash machines here.","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2021 12:20 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49735","activity_ticket_id":"48142","ticket_reference":"HDT49223","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check property today for new tenant - keys for access ","ticket_address_1":"Flat 1, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/21","activity_end":"2021-07-27 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59114","activity_notes":"Leak on towel rail ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 10:08 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 06:56 (michaelk)<\/b>Attended site to investigate towel rail valves. Heating needs draining and new valves required. Job to be completed early on the 29th.<\/p>

29\/07\/2021 08:16 (iain)<\/b>Property checks.<\/p>

29\/07\/2021 11:11 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 21:00 (michaelk)<\/b>Attended site to draindown heating and replace towel rail valves. Completed works and left fully operational. 2hrs labour plus parts 123 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49736","activity_ticket_id":"48147","ticket_reference":"HDT49228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"716","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"716","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/07\/21","activity_end":"2021-07-27 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59115","activity_notes":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home The leak in the bedroom has dried now and I think the wall should be painted now.","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2021 14:51 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 10:14 (jane)<\/b>Appliance engineer attending Tuesday, 10\/08, between 12pm and 5pm, will call tenant half an hour before :Julia 07947655898 <\/p>

06\/08\/2021 10:14 (jane)<\/b>Water pressure been repaired <\/p>

06\/08\/2021 14:51 (iain)<\/b>Remastic shower cubicle.<\/p>

09\/08\/2021 09:05 (alan)<\/b>Look at lights in the kitchen cupboards not working, fault found to be fittingsOrdered replacement fittings<\/p>

13\/08\/2021 10:37 (jane)<\/b>New door lock on order for the dishwasher with Repair Aid <\/p>

26\/08\/2021 09:13 (jane)<\/b>New door lock to dishwasher being fitted on Tuesday, 31\/08, between 10am and 2pm. Keys for access <\/p>

01\/09\/2021 15:06 (alan)<\/b>Supply access for repair aid Replace 5 faulty under cupboard lights for LED fittings and replace both driver units <\/p>

01\/09\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49737","activity_ticket_id":"48147","ticket_reference":"HDT49228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"716","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"716","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/21","activity_end":"2021-07-27 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59116","activity_notes":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home - The lights in the kitchen keep failing etc. We have had this before.","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 14:51 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 10:14 (jane)<\/b>Appliance engineer attending Tuesday, 10\/08, between 12pm and 5pm, will call tenant half an hour before :Julia 07947655898 <\/p>

06\/08\/2021 10:14 (jane)<\/b>Water pressure been repaired <\/p>

06\/08\/2021 14:51 (iain)<\/b>Remastic shower cubicle.<\/p>

09\/08\/2021 09:05 (alan)<\/b>Look at lights in the kitchen cupboards not working, fault found to be fittingsOrdered replacement fittings<\/p>

13\/08\/2021 10:37 (jane)<\/b>New door lock on order for the dishwasher with Repair Aid <\/p>

26\/08\/2021 09:13 (jane)<\/b>New door lock to dishwasher being fitted on Tuesday, 31\/08, between 10am and 2pm. Keys for access <\/p>

01\/09\/2021 15:06 (alan)<\/b>Supply access for repair aid Replace 5 faulty under cupboard lights for LED fittings and replace both driver units <\/p>

01\/09\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49738","activity_ticket_id":"48147","ticket_reference":"HDT49228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"716","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"716","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/21","activity_end":"2021-07-27 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59117","activity_notes":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home - Due to the gaps between the tiles in the bathroom, black mould likes to grow. Can we please see to that.- The water pressure in the shower is very weak.-- The dishwasher has suddenly stopped working.Iain, if need M Keenan for water pressure let me know and if you can take a look at the dishwasher, might be something simple ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 14:51 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 10:14 (jane)<\/b>Appliance engineer attending Tuesday, 10\/08, between 12pm and 5pm, will call tenant half an hour before :Julia 07947655898 <\/p>

06\/08\/2021 10:14 (jane)<\/b>Water pressure been repaired <\/p>

06\/08\/2021 14:51 (iain)<\/b>Remastic shower cubicle.<\/p>

09\/08\/2021 09:05 (alan)<\/b>Look at lights in the kitchen cupboards not working, fault found to be fittingsOrdered replacement fittings<\/p>

13\/08\/2021 10:37 (jane)<\/b>New door lock on order for the dishwasher with Repair Aid <\/p>

26\/08\/2021 09:13 (jane)<\/b>New door lock to dishwasher being fitted on Tuesday, 31\/08, between 10am and 2pm. Keys for access <\/p>

01\/09\/2021 15:06 (alan)<\/b>Supply access for repair aid Replace 5 faulty under cupboard lights for LED fittings and replace both driver units <\/p>

01\/09\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49739","activity_ticket_id":"48148","ticket_reference":"HDT49229","ticket_client":"2105","client_name":"S K Estates & Finance Ltd ","ticket_title":"To attend to leaking toilet - FOR 9AM TOMORROW - SOMEONE WILL BE HOME TO GIVE ACCESS ","ticket_address_1":"Flat 2","ticket_address_2":"Evelyn Mansions Carlisle Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1P 1NH","cs_address_1":"Flat 2","cs_id":"976","cs_address_2":"Evelyn Mansions Carlisle Place ","cs_town":"London ","cs_postcode":"SW1P 1NH","ticket_client_site":"976","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/21","activity_end":"2021-07-27 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59118","activity_notes":"To attend to leaking toilet - FOR 9AM TOMORROW - SOMEONE WILL BE HOME TO GIVE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 15:07 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 11:16 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 20:55 (michaelk)<\/b>Completed toilet repair, installing replacement cistern to pan seal.2hrs labour plus part 100 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49740","activity_ticket_id":"48149","ticket_reference":"HDT49230","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/JH\/14345 - Redecoration Works ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/07\/21","activity_end":"2021-07-27 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59119","activity_notes":"Redecoration Works ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 17:47 (dean)<\/b>Done 620.00<\/p>

02\/08\/2021 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49741","activity_ticket_id":"48150","ticket_reference":"HDT49231","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY ","ticket_address_1":"Second Floor Office, 21\/22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1050","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"1050","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/21","activity_end":"2021-07-27 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59120","activity_notes":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY Please raise a work order for Reddan to attend and check that the lights here are functioning correctly and ease the upper Sash Windows ensuring they are working properly","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 16:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 06:23 (alan)<\/b>Check all lights in office and replace blown lamps as needed <\/p>

29\/07\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2021 12:35 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:36 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:46 (travis)<\/b>Freeing up sash windows.<\/p>

20\/08\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49742","activity_ticket_id":"48150","ticket_reference":"HDT49231","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY ","ticket_address_1":"Second Floor Office, 21\/22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1050","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"1050","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/21","activity_end":"2021-07-27 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59121","activity_notes":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY Please raise a work order for Reddan to attend and check that the lights here are functioning correctly and ease the upper Sash Windows ensuring they are working properly","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2021 16:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 06:23 (alan)<\/b>Check all lights in office and replace blown lamps as needed <\/p>

29\/07\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2021 12:35 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:36 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:46 (travis)<\/b>Freeing up sash windows.<\/p>

20\/08\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49743","activity_ticket_id":"48151","ticket_reference":"HDT49232","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14344 - Replacement venetian blind and roller blind ","ticket_address_1":"Flat 5, 1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 1-3 Horse & Dolphin Yard","cs_id":"985","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"985","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/21","activity_end":"2021-07-27 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59122","activity_notes":"Replacement venetian blind and roller blind ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 16:15 (jane)<\/b>Blinds on order <\/p>

20\/08\/2021 12:02 (iain)<\/b>Blinds.<\/p>

20\/08\/2021 12:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49744","activity_ticket_id":"48152","ticket_reference":"HDT49233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14343 - Replacement blinds ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/21","activity_end":"2021-07-27 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59123","activity_notes":"Replacement blinds with Travis ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 16:15 (jane)<\/b>Blinds on order <\/p>

08\/09\/2021 11:12 (travis)<\/b>New blinds, secondary glazing ect.<\/p>

09\/09\/2021 09:58 (iain)<\/b>Blinds.<\/p>

09\/09\/2021 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49745","activity_ticket_id":"48040","ticket_reference":"HDT49121","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 1:30pm today - resident has water under the carpet ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1023","cs_address_2":"23 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8GH","ticket_client_site":"1023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/21","activity_end":"2021-07-29 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59124","activity_notes":"Hi Travis, 9 am tenant is old Can you please attend here on Thursday please to infill the trench in the floor and lag the pipes, tenant will be home for access, will require 12 x bags of sharp cement, Roy will be calling you about it ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 09:21 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:59 (travis)<\/b>Lifted sections of carpet and sourced leak to main bathroom toilet,flush pipe is letting by when toilet is flushed.Tenant has a second toilet to use.Toilet will need removing,Flush pipe and cone will need replacing.<\/p>

13\/07\/2021 14:28 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2021 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2021 15:47 (roy)<\/b>Lifted sections of carpet and underlay. Absolutely soaked underneath.Leak is NOT from the toilet but believe it is under the concrete floor. Dried off areas.Need a dehum and need to chop up the floor to seek leak. Have meeting at property tomorrow morning<\/p>

21\/07\/2021 19:57 (roy)<\/b>Returned and set up dehumidifier.Dug up cement floor and traced pipework 6ft.Used aqua vac to suck up water but following meeting at 5pm to discuss how far to dig up.NTR to dig up little bit more.Placed board over trench to allow tenant to walk on.<\/p>

22\/07\/2021 08:58 (sandra)<\/b>dehum set up <\/p>

22\/07\/2021 18:07 (roy)<\/b>Met surveyor on site and as per instruction lifted more concrete floor.Leak has now been detected and Michael to attend site on Friday to rectify.All lounge and hallway carpet needs lifting to allow floor to dry before new carpet can be laid.Also we need to infill 20ft trenchPlaced more boards to cover trench<\/p>

23\/07\/2021 13:44 (roy)<\/b>With Michael to repair pipeRemoval of rubbish<\/p>

28\/07\/2021 07:13 (michaelk)<\/b>Attended site to repair hws pipe in kitchen. Leak was caused by a damaged section of copper, which was cut back. Left site fully operational. 2hrs 95.<\/p>

29\/07\/2021 11:20 (travis)<\/b>Screening voids in flooring.<\/p>

10\/08\/2021 09:30 (sandra)<\/b>de-humidifier still on hire <\/p>

16\/08\/2021 11:49 (travis)<\/b>Off hired dehumidifier.<\/p>

17\/08\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49746","activity_ticket_id":"48153","ticket_reference":"HDT49234","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty windows and pop up waste","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/08\/21","activity_end":"2021-07-28 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59125","activity_notes":"faulty windows and pop up wasteWednesday between 11 - 12 tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 09:20 (System)<\/b>Ticket Created<\/p>

03\/08\/2021 10:17 (sandra)<\/b>booked with Lilian for Wednesday between 11 - 12<\/p>

04\/08\/2021 14:49 (iain)<\/b>Overhauled windows and bath pop up waste.<\/p>

05\/08\/2021 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49747","activity_ticket_id":"47777","ticket_reference":"HDT48858","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14249 - Repairs to secondary glazing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"372","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"372","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"28\/07\/21","activity_end":"2021-07-28 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59126","activity_notes":"Repairs to secondary glazing","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2021 10:55 (dean)<\/b>Done 50.00<\/p>

23\/06\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

28\/07\/2021 09:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/07\/2021 09:24 (sandra)<\/b>emailed for access on 11 August at 8 am <\/p>

11\/08\/2021 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49748","activity_ticket_id":"48154","ticket_reference":"HDT49235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/21","activity_end":"2021-07-28 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59127","activity_notes":"list of works1. Glass window sash does not stay up,2. 3 x Blinds defect 3. Oven fan constantly on, needs repair4. Replace damaged tiles in the bathroom - Garry - this one can be booked in now?5. Toilet flush cistern takes too long to fill 6. pull cord to mirror light to short7. Water regulator for the shower defect8. Silicon on shower screen needs replacing.9. Replace any out of date smoke heads10. replace any blown lamps11. Carry out the outstanding decoration work from a leak","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 09:31 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 09:32 (sandra)<\/b>emailed for Monday morning <\/p>

28\/07\/2021 10:12 (alan)<\/b>Electrical inspection<\/p>

28\/07\/2021 17:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 06:25 (alan)<\/b>Sorry wrongly updated job, please can you reopen job Alan <\/p>

29\/07\/2021 09:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2021 15:08 (alan)<\/b>List of works Quote needed for oven oven<\/p>

03\/08\/2021 08:20 (iain)<\/b>List of works.<\/p>

03\/08\/2021 09:33 (michaelk)<\/b>Attended site to replace faulty mains inlet valve to toilet cistern. Completed work and left fully operational. 4hrs labour plus parts 162.80 ex vat.<\/p>

03\/08\/2021 13:38 (sandra)<\/b>Am returning Wednesday to replace shower seals.<\/p>

04\/08\/2021 13:34 (sandra)<\/b>returning Wednesday to replace shower seal 4\/8<\/p>

04\/08\/2021 13:36 (sandra)<\/b>quote being prepared for bathroom floor and blinds <\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49749","activity_ticket_id":"48154","ticket_reference":"HDT49235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/07\/21","activity_end":"2021-07-28 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59128","activity_notes":"list of works1. Glass window sash does not stay up,2. 3 x Blinds defect 3. Oven fan constantly on, needs repair4. Replace damaged tiles in the bathroom - Garry - this one can be booked in now?5. Toilet flush cistern takes too long to fill 6. pull cord to mirror light to short7. Water regulator for the shower defect8. Silicon on shower screen needs replacing.9. Replace any out of date smoke heads10. replace any blown lamps11. Carry out the outstanding decoration work from a leak","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 09:31 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 09:32 (sandra)<\/b>emailed for Monday morning <\/p>

28\/07\/2021 10:12 (alan)<\/b>Electrical inspection<\/p>

28\/07\/2021 17:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 06:25 (alan)<\/b>Sorry wrongly updated job, please can you reopen job Alan <\/p>

29\/07\/2021 09:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2021 15:08 (alan)<\/b>List of works Quote needed for oven oven<\/p>

03\/08\/2021 08:20 (iain)<\/b>List of works.<\/p>

03\/08\/2021 09:33 (michaelk)<\/b>Attended site to replace faulty mains inlet valve to toilet cistern. Completed work and left fully operational. 4hrs labour plus parts 162.80 ex vat.<\/p>

03\/08\/2021 13:38 (sandra)<\/b>Am returning Wednesday to replace shower seals.<\/p>

04\/08\/2021 13:34 (sandra)<\/b>returning Wednesday to replace shower seal 4\/8<\/p>

04\/08\/2021 13:36 (sandra)<\/b>quote being prepared for bathroom floor and blinds <\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49750","activity_ticket_id":"48154","ticket_reference":"HDT49235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/07\/21","activity_end":"2021-07-28 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59129","activity_notes":"list of works1. Glass window sash does not stay up,2. 3 x Blinds defect 3. Oven fan constantly on, needs repair4. Replace damaged tiles in the bathroom - Garry - this one can be booked in now?5. Toilet flush cistern takes too long to fill 6. pull cord to mirror light to short7. Water regulator for the shower defect8. Silicon on shower screen needs replacing.9. Replace any out of date smoke heads10. replace any blown lamps11. Carry out the outstanding decoration work from a leak","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 09:31 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 09:32 (sandra)<\/b>emailed for Monday morning <\/p>

28\/07\/2021 10:12 (alan)<\/b>Electrical inspection<\/p>

28\/07\/2021 17:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 06:25 (alan)<\/b>Sorry wrongly updated job, please can you reopen job Alan <\/p>

29\/07\/2021 09:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2021 15:08 (alan)<\/b>List of works Quote needed for oven oven<\/p>

03\/08\/2021 08:20 (iain)<\/b>List of works.<\/p>

03\/08\/2021 09:33 (michaelk)<\/b>Attended site to replace faulty mains inlet valve to toilet cistern. Completed work and left fully operational. 4hrs labour plus parts 162.80 ex vat.<\/p>

03\/08\/2021 13:38 (sandra)<\/b>Am returning Wednesday to replace shower seals.<\/p>

04\/08\/2021 13:34 (sandra)<\/b>returning Wednesday to replace shower seal 4\/8<\/p>

04\/08\/2021 13:36 (sandra)<\/b>quote being prepared for bathroom floor and blinds <\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49751","activity_ticket_id":"48155","ticket_reference":"HDT49236","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Five Year Electrical test ","ticket_address_1":"Flat 15","ticket_address_2":"Whitehall, Bloomsbury Square ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1A 2LP","cs_address_1":"Flat 15","cs_id":"1051","cs_address_2":"Whitehall, Bloomsbury Square ","cs_town":"London ","cs_postcode":"WC1A 2LP","ticket_client_site":"1051","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/21","activity_end":"2021-07-28 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59130","activity_notes":"Five Year Electrical test ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 10:11 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 06:21 (alan)<\/b>Electrical inspection <\/p>

29\/07\/2021 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49752","activity_ticket_id":"48155","ticket_reference":"HDT49236","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Five Year Electrical test ","ticket_address_1":"Flat 15","ticket_address_2":"Whitehall, Bloomsbury Square ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1A 2LP","cs_address_1":"Flat 15","cs_id":"1051","cs_address_2":"Whitehall, Bloomsbury Square ","cs_town":"London ","cs_postcode":"WC1A 2LP","ticket_client_site":"1051","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/21","activity_end":"2021-07-28 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59131","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 10:11 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 06:21 (alan)<\/b>Electrical inspection <\/p>

29\/07\/2021 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49753","activity_ticket_id":"48156","ticket_reference":"HDT49237","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty bathroom light fitting ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/21","activity_end":"2021-07-28 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59132","activity_notes":"faulty bathroom light fitting tenant is in for access. Please give me a time of attendance.","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 11:28 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 13:27 (alan)<\/b>Replace three faulty LED down lighters in bathroom <\/p>

28\/07\/2021 17:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49754","activity_ticket_id":"48157","ticket_reference":"HDT49238","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"DS\/SW\/14329 - Redecoration works - Purchase Order PO200719786","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"42 Monmouth Street ","cs_id":"1033","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9EP","ticket_client_site":"1033","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/07\/21","activity_end":"2021-07-28 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59133","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 17:46 (dean)<\/b>Done 880.00<\/p>

02\/08\/2021 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49755","activity_ticket_id":"48064","ticket_reference":"HDT49145","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"Air conditioning & maintenance service of office- FOR 2ND AUGUST AT 8AM - QUOTED WORKS - Undertake 1 x 6 Monthly Air Conditioning Maintenance and Servicing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Matthew Parker Street ","cs_id":"890","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"890","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/07\/21","activity_end":"2021-07-28 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59134","activity_notes":"Air conditioning & maintenance service of office","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2021 13:45 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49756","activity_ticket_id":"48158","ticket_reference":"HDT49239","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"washer\/dryer not working ","ticket_address_1":"Flat 3","ticket_address_2":"25a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1053","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1053","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/07\/21","activity_end":"2021-07-28 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59135","activity_notes":"washer\/dryer not working We tried everything, cleared the filter\/pump and tried the fluff clean mode, tried both drying cycles. We also noticed that medium load does not always spin dry and the clothes are left soaking wet. ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 13:11 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 13:45 (sandra)<\/b>4 August 8 - 12 pm<\/p>

19\/08\/2021 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49757","activity_ticket_id":"48159","ticket_reference":"HDT49240","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge\/Freezer","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/07\/21","activity_end":"2021-07-28 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59136","activity_notes":"Fridge\/Freezerwere concerned that the fridge door is not closing completely to seal. The outer door does not fully align with the freezer door section when we push it in and there is no pull on the door which youd expect when opening the fridge","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 13:52 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 14:28 (sandra)<\/b>Hi Sandra,We will be able to send an engineer on Wednesday, 04\/08 between 10 and 2pm,Please let us know if you would like to book it in.<\/p>

29\/07\/2021 11:46 (jane)<\/b>Appliance engineer attending 4 August Wednesday between 10 2pm, tenant will be home.<\/p>

19\/08\/2021 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49758","activity_ticket_id":"48160","ticket_reference":"HDT49241","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14346 - Remedial works following Electrical Safety Test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, Egmont House","cs_id":"411","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"411","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/21","activity_end":"2021-07-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59137","activity_notes":"Remedial works following Electrical Safety Test ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 15:43 (alan)<\/b>Quote works <\/p>

04\/08\/2021 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49759","activity_ticket_id":"48165","ticket_reference":"HDT49246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1000","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1000","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/07\/21","activity_end":"2021-07-28 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59138","activity_notes":"leak - access through 1st floor office needs to be attended now as Busaba Restaurant is open for business ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 14:57 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 18:19 (travis)<\/b>Roof leak<\/p>

29\/07\/2021 08:57 (jane)<\/b>(Ticket Closed)<\/p>

17\/08\/2021 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49760","activity_ticket_id":"48167","ticket_reference":"HDT49248","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Electrical inspection ","ticket_address_1":"Flat 4, 14 Adeline Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 3 AJ","cs_address_1":"Flat 4","cs_id":"1054","cs_address_2":"14 Adeline Place","cs_town":"London","cs_postcode":"WC1B 3AJ","ticket_client_site":"1054","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/21","activity_end":"2021-07-29 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59139","activity_notes":"Electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2021 09:49 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 10:41 (alan)<\/b>Electrical inspection<\/p>

29\/07\/2021 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49761","activity_ticket_id":"47986","ticket_reference":"HDT49067","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"complete power down ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/21","activity_end":"2021-07-31 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59140","activity_notes":"complete power down complete power down this weekend. Please book a contractor to switch OFF every single fuse board breaker at 06:00hrs this and be onsite ready to switch them back ON Sunday at 12:00 midday. ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:12 (System)<\/b>Ticket Created<\/p>

07\/07\/2021 14:05 (alan)<\/b>Show Roy locations of all distribution boards ready for Saturday shutdown<\/p>

08\/07\/2021 09:29 (roy)<\/b>With Alan walk round all floors to show me what and how to shut down<\/p>

08\/07\/2021 14:35 (jane)<\/b>(Placed On Hold) Hi all, the power down is cancelled, please see attached. I will rebook this with you once I have a new date.<\/p>

21\/07\/2021 09:53 (sandra)<\/b>Rescheduled for weekend Saturday 31st July 2021 to Sunday 1st August 2021. Please have your contractor booked in for switching off the breakers before power off on the Saturday morning and in place on Sunday lunchtime for power restoration to switch the breakers back on. <\/p>

29\/07\/2021 10:01 (jane)<\/b>(Removed from on-hold)<\/p>

02\/08\/2021 06:49 (alan)<\/b>Shutdown power to entire building ready for main incoming supply to be isolated by others at 7.00am<\/p>

02\/08\/2021 06:50 (alan)<\/b>Return to siteOnce contractor has confirmed their work was completedRe-energise all circuits ensuring that all power to the building has been restored to all services<\/p>

02\/08\/2021 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49762","activity_ticket_id":"48056","ticket_reference":"HDT49137","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14323 - To supply and fit new white wooden venetian blind to the big room - VP29643-24 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/21","activity_end":"2021-07-29 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59141","activity_notes":"Travis, can you help Iain tomorrow morning please to fit this blind, vacant flat To supply and fit new white wooden venetian blind to the big room ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2021 11:35 (jane)<\/b>New blind on order <\/p>

30\/07\/2021 10:09 (travis)<\/b>Large blind fitted.<\/p>

30\/07\/2021 12:37 (iain)<\/b>Blind.<\/p>

30\/07\/2021 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49763","activity_ticket_id":"48166","ticket_reference":"HDT49247","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/JH\/14341 - Quote to redecorate vacant Flat ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/07\/21","activity_end":"2021-07-29 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59142","activity_notes":"Quote to redecorate vacant Flat To carry out all necessary preparation works to all walls and woodwork throughout apartment.Apply 2no coats of emulsion to walls, undercoat all woodwork followed by 1no top coat to match existingand clean site on completion","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2021 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49764","activity_ticket_id":"48168","ticket_reference":"HDT49249","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"To attend to leaking sink ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/21","activity_end":"2021-07-29 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59143","activity_notes":"To attend to leaking sink The water leaking from a flexible hose between the gap at the sink. ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2021 11:28 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 20:37 (michaelk)<\/b>Attended leak which required us to replace faulty pipe flexibles to kitchen sink. Repalaced both hot and cold connections, re-assembled and left fully operational. 2 hrs labour plus parts. 125 ex vat.<\/p>

30\/07\/2021 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49765","activity_ticket_id":"48154","ticket_reference":"HDT49235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/08\/21","activity_end":"2021-08-02 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59144","activity_notes":"FOR MONDAY, TENANT IN, PLEASE, KNOCKCarry out the outstanding decoration work from a leak","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 09:31 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 09:32 (sandra)<\/b>emailed for Monday morning <\/p>

28\/07\/2021 10:12 (alan)<\/b>Electrical inspection<\/p>

28\/07\/2021 17:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 06:25 (alan)<\/b>Sorry wrongly updated job, please can you reopen job Alan <\/p>

29\/07\/2021 09:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2021 15:08 (alan)<\/b>List of works Quote needed for oven oven<\/p>

03\/08\/2021 08:20 (iain)<\/b>List of works.<\/p>

03\/08\/2021 09:33 (michaelk)<\/b>Attended site to replace faulty mains inlet valve to toilet cistern. Completed work and left fully operational. 4hrs labour plus parts 162.80 ex vat.<\/p>

03\/08\/2021 13:38 (sandra)<\/b>Am returning Wednesday to replace shower seals.<\/p>

04\/08\/2021 13:34 (sandra)<\/b>returning Wednesday to replace shower seal 4\/8<\/p>

04\/08\/2021 13:36 (sandra)<\/b>quote being prepared for bathroom floor and blinds <\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49766","activity_ticket_id":"48154","ticket_reference":"HDT49235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/08\/21","activity_end":"2021-08-02 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59145","activity_notes":"list of works FOR MONDAY 2ND AUGUST, TENANT HOME, PLEASE KNOCK3. Oven fan constantly on, needs repair6. pull cord to mirror light to short9. Replace any out of date smoke heads10. replace any blown lamps","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 09:31 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 09:32 (sandra)<\/b>emailed for Monday morning <\/p>

28\/07\/2021 10:12 (alan)<\/b>Electrical inspection<\/p>

28\/07\/2021 17:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 06:25 (alan)<\/b>Sorry wrongly updated job, please can you reopen job Alan <\/p>

29\/07\/2021 09:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2021 15:08 (alan)<\/b>List of works Quote needed for oven oven<\/p>

03\/08\/2021 08:20 (iain)<\/b>List of works.<\/p>

03\/08\/2021 09:33 (michaelk)<\/b>Attended site to replace faulty mains inlet valve to toilet cistern. Completed work and left fully operational. 4hrs labour plus parts 162.80 ex vat.<\/p>

03\/08\/2021 13:38 (sandra)<\/b>Am returning Wednesday to replace shower seals.<\/p>

04\/08\/2021 13:34 (sandra)<\/b>returning Wednesday to replace shower seal 4\/8<\/p>

04\/08\/2021 13:36 (sandra)<\/b>quote being prepared for bathroom floor and blinds <\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49767","activity_ticket_id":"48165","ticket_reference":"HDT49246","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1000","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1000","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/21","activity_end":"2021-07-29 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59146","activity_notes":"leak - access through 1st floor office ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 14:57 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 18:19 (travis)<\/b>Roof leak<\/p>

29\/07\/2021 08:57 (jane)<\/b>(Ticket Closed)<\/p>

17\/08\/2021 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49768","activity_ticket_id":"48154","ticket_reference":"HDT49235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/21","activity_end":"2021-08-02 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59147","activity_notes":"list of works -FOR MONDAY 2ND AUGUST, TENANT HOME ACCESS, OTHER TRADES GOING TOO 1. Glass window sash does not stay up,2. 3 x Blinds defect 4. Replace damaged tiles in the bathroom - Garry - this one can be booked in now?5. Toilet flush cistern takes too long to fill 7. Water regulator for the shower defect8. Silicon on shower screen needs replacing.","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 09:31 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 09:32 (sandra)<\/b>emailed for Monday morning <\/p>

28\/07\/2021 10:12 (alan)<\/b>Electrical inspection<\/p>

28\/07\/2021 17:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 06:25 (alan)<\/b>Sorry wrongly updated job, please can you reopen job Alan <\/p>

29\/07\/2021 09:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2021 15:08 (alan)<\/b>List of works Quote needed for oven oven<\/p>

03\/08\/2021 08:20 (iain)<\/b>List of works.<\/p>

03\/08\/2021 09:33 (michaelk)<\/b>Attended site to replace faulty mains inlet valve to toilet cistern. Completed work and left fully operational. 4hrs labour plus parts 162.80 ex vat.<\/p>

03\/08\/2021 13:38 (sandra)<\/b>Am returning Wednesday to replace shower seals.<\/p>

04\/08\/2021 13:34 (sandra)<\/b>returning Wednesday to replace shower seal 4\/8<\/p>

04\/08\/2021 13:36 (sandra)<\/b>quote being prepared for bathroom floor and blinds <\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49769","activity_ticket_id":"48154","ticket_reference":"HDT49235","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/21","activity_end":"2021-08-02 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59148","activity_notes":"list of works - FOR MONDAY 2ND AUGUST, TENANT WILL BE HOME FOR ACCESS, OTHER TRADES ATTENDING TOO5. Toilet flush cistern takes too long to fill 7. Water regulator for the shower defect","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 09:31 (System)<\/b>Ticket Created<\/p>

28\/07\/2021 09:32 (sandra)<\/b>emailed for Monday morning <\/p>

28\/07\/2021 10:12 (alan)<\/b>Electrical inspection<\/p>

28\/07\/2021 17:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 06:25 (alan)<\/b>Sorry wrongly updated job, please can you reopen job Alan <\/p>

29\/07\/2021 09:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/08\/2021 15:08 (alan)<\/b>List of works Quote needed for oven oven<\/p>

03\/08\/2021 08:20 (iain)<\/b>List of works.<\/p>

03\/08\/2021 09:33 (michaelk)<\/b>Attended site to replace faulty mains inlet valve to toilet cistern. Completed work and left fully operational. 4hrs labour plus parts 162.80 ex vat.<\/p>

03\/08\/2021 13:38 (sandra)<\/b>Am returning Wednesday to replace shower seals.<\/p>

04\/08\/2021 13:34 (sandra)<\/b>returning Wednesday to replace shower seal 4\/8<\/p>

04\/08\/2021 13:36 (sandra)<\/b>quote being prepared for bathroom floor and blinds <\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 10:45 (iain)<\/b>Bath seals.<\/p>

12\/08\/2021 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49770","activity_ticket_id":"48169","ticket_reference":"HDT49250","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To refit the smoke seal on the 3rd floor riser ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Great Portland Street ","cs_id":"554","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/21","activity_end":"2021-07-29 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59149","activity_notes":"To refit the smoke seal on the 3rd floor riser ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2021 13:03 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 14:57 (iain)<\/b>Smoke seal and quote.<\/p>

06\/08\/2021 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49771","activity_ticket_id":"48150","ticket_reference":"HDT49231","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY ","ticket_address_1":"Second Floor Office, 21\/22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1050","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"1050","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/21","activity_end":"2021-07-29 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59150","activity_notes":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY Please raise a work order for Reddan to attend and check that the lights here are functioning correctly and ease the upper Sash Windows ensuring they are working properly","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 16:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 06:23 (alan)<\/b>Check all lights in office and replace blown lamps as needed <\/p>

29\/07\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2021 12:35 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:36 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:46 (travis)<\/b>Freeing up sash windows.<\/p>

20\/08\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49772","activity_ticket_id":"47928","ticket_reference":"HDT49009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrical issues and general maintenance issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/21","activity_end":"2021-07-29 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59151","activity_notes":"To supply and fit new blind ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2021 10:21 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 12:28 (sandra)<\/b>emailed for access <\/p>

05\/07\/2021 06:59 (alan)<\/b>Replace faulty dimmer module <\/p>

05\/07\/2021 08:55 (roy)<\/b>Unable to repair bind Measure fr new<\/p>

09\/07\/2021 10:02 (jane)<\/b>New blind on order <\/p>

10\/08\/2021 16:50 (sandra)<\/b>the cupboard in the bathroom is faulty. Seems it may of happened when we was unblocking the sink. needs to be looked at <\/p>

12\/08\/2021 13:14 (travis)<\/b>Refitted kitchen blind,Refitted kitchen cupboard doors,<\/p>

17\/08\/2021 16:03 (sandra)<\/b>blind is being given to Travis from Iain <\/p>

23\/08\/2021 09:25 (travis)<\/b>Supply and fit new blind.<\/p>

23\/08\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49773","activity_ticket_id":"47513","ticket_reference":"HDT48594","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14187 - repair\/replace broken roof tiles ","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/07\/21","activity_end":"2021-07-29 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59152","activity_notes":"repair\/replace broken roof tiles ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2021 11:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49774","activity_ticket_id":"48170","ticket_reference":"HDT49251","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Investigate leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/07\/21","activity_end":"2021-07-30 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59153","activity_notes":"Investigate leak office Monday to Thursday from 9.30am to 5.30pm..There appears to be a leak in the roof yellow marks have appeared on the ceiling\/wall in one of the toilets. Its definitely new, as weve literally only just had them painted. There are also damp patches along one of the walls\/roof beams on the top floor its cracked, and the paint is bubbling, and there are brown marks.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 09:04 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 13:42 (sandra)<\/b>staining in the bathroom, unblocked outlet<\/p>

09\/08\/2021 13:43 (sandra)<\/b>Top floor staining - roof is holding water - returning Wednesday morning to clear water from roof and apply bitumen <\/p>

11\/08\/2021 12:47 (iain)<\/b>Leaks.<\/p>

11\/08\/2021 12:48 (iain)<\/b>Leaks.<\/p>

11\/08\/2021 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49775","activity_ticket_id":"48171","ticket_reference":"HDT49252","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":" Carry out monthly emergency light test to following properties ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/21","activity_end":"2021-07-30 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59154","activity_notes":" Carry out monthly emergency light test to following properties :17 Slingsby place 1st floor office17 Slingsby place 2nd floor office138 Long Acre19 Slingsby Place23 Slingsby Place9 Slingsby Place6 Slingsby Place4 Slingsby Place","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 09:45 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 10:22 (alan)<\/b>Carry out monthly emergency light test<\/p>

30\/07\/2021 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49776","activity_ticket_id":"48172","ticket_reference":"HDT49253","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To conduct PAT testing - FOR MONDAY 9TH AUGUST ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross, Charing Cross Road","cs_id":"1002","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1002","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/21","activity_end":"2021-08-09 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59155","activity_notes":"To conduct PAT testing - urgent To conduct PAT testing at Central Cross (Newport Sandringham) - 102487.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 10:12 (System)<\/b>Ticket Created<\/p>

10\/08\/2021 10:50 (roy)<\/b>Pat test appliances<\/p>

10\/08\/2021 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49777","activity_ticket_id":"48173","ticket_reference":"HDT49254","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Air conditioning not working in plant room","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/21","activity_end":"2021-07-30 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59156","activity_notes":"Air conditioning not working in plant room","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 10:35 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 12:14 (alan)<\/b>Investigate Air-conditioning unit not working in plant room Fault found to be air-conditioning unit. Quote for replacement for replacement to follow <\/p>

30\/07\/2021 12:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49778","activity_ticket_id":"48150","ticket_reference":"HDT49231","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY ","ticket_address_1":"Second Floor Office, 21\/22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1050","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"1050","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/21","activity_end":"2021-07-30 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59157","activity_notes":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY Please raise a work order for Reddan to attend and check that the lights here are functioning correctly and ease the upper Sash Windows ensuring they are working properly","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 16:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 06:23 (alan)<\/b>Check all lights in office and replace blown lamps as needed <\/p>

29\/07\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2021 12:35 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:36 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:46 (travis)<\/b>Freeing up sash windows.<\/p>

20\/08\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49779","activity_ticket_id":"48150","ticket_reference":"HDT49231","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Check lights and ease the sash windows - ALL TO BE COMPLETED BY END OF BUSINESS ON THURSDAY 29TH JULY ","ticket_address_1":"Second Floor Office, 21\/22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1050","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"1050","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/07\/21","activity_end":"2021-07-30 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59158","activity_notes":"To paint 2No windows to second floor office following repairs, first two windows on the left, for Monday morning ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2021 16:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2021 06:23 (alan)<\/b>Check all lights in office and replace blown lamps as needed <\/p>

29\/07\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2021 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2021 12:35 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:36 (iain)<\/b>Free windows.<\/p>

30\/07\/2021 12:46 (travis)<\/b>Freeing up sash windows.<\/p>

20\/08\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49780","activity_ticket_id":"48174","ticket_reference":"HDT49255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - tenant is home ","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/21","activity_end":"2021-07-30 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59159","activity_notes":"To attend to leak - tenant is home look into a leak in this flat, originating from the flat above","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 12:50 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 15:35 (travis)<\/b>Sourced leak to 22mm copper pipe weeping in ceiling void.<\/p>

30\/07\/2021 15:54 (jane)<\/b>Submitted report to client, waiting for instructions to attend on Monday <\/p>

03\/08\/2021 10:40 (sandra)<\/b>Leak into flat 4 There is a bathroom above the leak but no sign of water anywhere.I didn't want to disturb the silicone to look further but I believe it is coming externally.I cleared an outlet and it is possible this restricted the flow of water during the heavy rain recently.If the damp gets worse then further investigation will be required.On another note there is rubbish on the roof and a large hole where cable passes through the wall.There is a coping stone left on the floor.I believe these will contribute to leaks in the futureROY<\/p>

04\/08\/2021 14:57 (alan)<\/b>Help Mike K remove bathroom cabinets and access water leak or <\/p>

04\/08\/2021 20:07 (michaelk)<\/b>Attended site to repair hws leak in bathroom ceiling. Removed right hand bathroom cabinet to expose ceiling and cut back plasterboard. Drained hws system and cut out faulty 28mm pipework and fittings. Attempted to re-solder some existing fittings but these proved to be damaged. Further pipework was cut back and replaced. Tested pipework for leaks, vented and reinstated hws. The right hand cupboard and surrounding plasterboard has been left exposed to dry out. Cleaned bathroom on completion. 7hrs labour plus materials. Total 345.50 ex vat.<\/p>

05\/08\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

13\/08\/2021 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2021 16:48 (roy)<\/b>Assist Michael in replacing cabinet and doors.Problem also with 2nd toilet<\/p>

16\/08\/2021 07:57 (michaelk)<\/b>Attended site to rebuild bathroom cabinet following leak. Adjacent wall needs re-painting, have reported to lilian. 2hrs labour 95.<\/p>

17\/08\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49781","activity_ticket_id":"48176","ticket_reference":"HDT49257","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":" 1st floor kitchen- filter water tap fixture is loose needs to be properly tightened up","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/21","activity_end":"2021-07-30 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59160","activity_notes":" 1st floor kitchen- filter water tap fixture is loose needs to be properly tightened up","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2021 13:39 (System)<\/b>Ticket Created<\/p>

02\/08\/2021 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49782","activity_ticket_id":"48177","ticket_reference":"HDT49258","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"JH\/JH\/14351 - Replacement taps ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/21","activity_end":"2021-07-30 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59161","activity_notes":"Replacement taps ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 14:22 (sandra)<\/b>Booked for Thursday <\/p>

06\/08\/2021 10:55 (michaelk)<\/b>Attended site to replace kitchen taps as quoted. Total 165 ex vat.<\/p>

06\/08\/2021 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49783","activity_ticket_id":"48141","ticket_reference":"HDT49222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on the list to make sure that all has been completed. We have a new tenant moving in on the 9th Aug","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/21","activity_end":"2021-07-30 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59162","activity_notes":"To replace light on oven, a new tenant moving in on the 9th Aug","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 09:40 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 16:11 (iain)<\/b>Property checks.<\/p>

03\/08\/2021 15:41 (alan)<\/b>Replace blown lamp in oven <\/p>

04\/08\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>

05\/08\/2021 13:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2021 14:52 (iain)<\/b>Regrout areas of bathroom floor.<\/p>

06\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49784","activity_ticket_id":"48178","ticket_reference":"HDT49259","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To fit a combination medium quality padlock on the roof door and give client the code - keys at Davis Browns office","ticket_address_1":"7-8 Jeffreys Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"NW1 9PP","cs_address_1":"7-8 Jeffreys Place","cs_id":"1056","cs_address_2":"","cs_town":"London","cs_postcode":"NW1 9PP","ticket_client_site":"1056","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/21","activity_end":"2021-07-30 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59163","activity_notes":"To fit a combination medium quality padlock on the roof door and give client the code - keys at Davis Browns officeWhilst onsite, can your chap get me some pictures of the lock on the door to the roof, and the door from the common parts that access it please?","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 14:22 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 16:54 (jane)<\/b>No access to roof as door is locked, informing client <\/p>

30\/07\/2021 17:28 (roy)<\/b>No access onto the roof even ghough suppose to be master key.Door locked when suppose to be open.Tenant doesn't have a key but its her stuff on roof and she said she has no access.<\/p>

04\/08\/2021 13:38 (sandra)<\/b>When we have possession of key to access the roof areas in order to ensure all gullies downpipes and associated areas are cleaned and free flowing, please look into the below which appears to show ingress via a lintel above a window in flat 3.JACK PEPLOE<\/p>

06\/08\/2021 12:01 (roy)<\/b>Fitted new hasp and staple and fitted padlock.Code is 1978 <\/p>

06\/08\/2021 12:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49785","activity_ticket_id":"48179","ticket_reference":"HDT49260","ticket_client":"1536","client_name":"Gudrun Sjoden","ticket_title":"Fuse blown in shop - FOR TUESDAY ","ticket_address_1":"65-67 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"65-67 Monmouth Street ","cs_id":"1057","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1057","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/21","activity_end":"2021-07-30 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59164","activity_notes":"Fuse blown in shop - FOR TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 14:58 (System)<\/b>Ticket Created<\/p>

03\/08\/2021 13:07 (sandra)<\/b>rebooked for 10.30 on Wednesday <\/p>

05\/08\/2021 06:14 (alan)<\/b>Investigate sockets in kitchen area not working Fault found to be MCB in distribution board, Replace MCB test and leave working <\/p>

05\/08\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49786","activity_ticket_id":"48181","ticket_reference":"HDT49262","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge not working ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/21","activity_end":"2021-07-30 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59165","activity_notes":"Fridge not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 15:22 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 15:47 (alan)<\/b>Show tenant where the fridge isolator is and leave turned on<\/p>

30\/07\/2021 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49787","activity_ticket_id":"48180","ticket_reference":"HDT49261","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair\/replace broken slate roof tile above flat 4.3","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/21","activity_end":"2021-07-30 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59166","activity_notes":"To repair\/replace broken slate roof tile above flat 4.3","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 15:19 (System)<\/b>Ticket Created<\/p>

18\/08\/2021 10:32 (travis)<\/b>Roof slate repairs.<\/p>

18\/08\/2021 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49788","activity_ticket_id":"48174","ticket_reference":"HDT49255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - tenant is home ","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/21","activity_end":"2021-07-30 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59167","activity_notes":"To attend to leak, travis has cut a void in the ceiling.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 12:50 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 15:35 (travis)<\/b>Sourced leak to 22mm copper pipe weeping in ceiling void.<\/p>

30\/07\/2021 15:54 (jane)<\/b>Submitted report to client, waiting for instructions to attend on Monday <\/p>

03\/08\/2021 10:40 (sandra)<\/b>Leak into flat 4 There is a bathroom above the leak but no sign of water anywhere.I didn't want to disturb the silicone to look further but I believe it is coming externally.I cleared an outlet and it is possible this restricted the flow of water during the heavy rain recently.If the damp gets worse then further investigation will be required.On another note there is rubbish on the roof and a large hole where cable passes through the wall.There is a coping stone left on the floor.I believe these will contribute to leaks in the futureROY<\/p>

04\/08\/2021 14:57 (alan)<\/b>Help Mike K remove bathroom cabinets and access water leak or <\/p>

04\/08\/2021 20:07 (michaelk)<\/b>Attended site to repair hws leak in bathroom ceiling. Removed right hand bathroom cabinet to expose ceiling and cut back plasterboard. Drained hws system and cut out faulty 28mm pipework and fittings. Attempted to re-solder some existing fittings but these proved to be damaged. Further pipework was cut back and replaced. Tested pipework for leaks, vented and reinstated hws. The right hand cupboard and surrounding plasterboard has been left exposed to dry out. Cleaned bathroom on completion. 7hrs labour plus materials. Total 345.50 ex vat.<\/p>

05\/08\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

13\/08\/2021 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2021 16:48 (roy)<\/b>Assist Michael in replacing cabinet and doors.Problem also with 2nd toilet<\/p>

16\/08\/2021 07:57 (michaelk)<\/b>Attended site to rebuild bathroom cabinet following leak. Adjacent wall needs re-painting, have reported to lilian. 2hrs labour 95.<\/p>

17\/08\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49789","activity_ticket_id":"48182","ticket_reference":"HDT49263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water - keys for access","ticket_address_1":"Flat 1, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1058","cs_address_2":"2 Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1058","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/21","activity_end":"2021-07-30 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59168","activity_notes":"No hot water - keys for access","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2021 15:49 (System)<\/b>Ticket Created<\/p>

02\/08\/2021 15:07 (alan)<\/b>Check though power to electrical boiler <\/p>

02\/08\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49790","activity_ticket_id":"48183","ticket_reference":"HDT49264","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Broken Rectory CC hall skylight","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"30\/07\/21","activity_end":"2021-07-30 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59169","activity_notes":"Broken Rectory CC hall skylight","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2021 16:10 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 16:58 (jane)<\/b>Attending on Tuesday 3rd August <\/p>

05\/08\/2021 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49791","activity_ticket_id":"48184","ticket_reference":"HDT49265","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/JH\/14350 - New supply for door hold unit ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/08\/21","activity_end":"2021-08-02 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59170","activity_notes":"New supply for door hold unit ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2021 07:36 (alan)<\/b>Quoted works fine<\/p>

06\/08\/2021 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49792","activity_ticket_id":"48182","ticket_reference":"HDT49263","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No hot water - keys for access","ticket_address_1":"Flat 1, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1058","cs_address_2":"2 Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1058","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/08\/21","activity_end":"2021-08-02 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59171","activity_notes":"No hot water - keys for access","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 15:49 (System)<\/b>Ticket Created<\/p>

02\/08\/2021 15:07 (alan)<\/b>Check though power to electrical boiler <\/p>

02\/08\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49793","activity_ticket_id":"48185","ticket_reference":"HDT49266","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/08\/21","activity_end":"2021-08-02 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59172","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/08\/2021 14:48 (System)<\/b>Ticket Created<\/p>

02\/08\/2021 15:11 (sandra)<\/b>Tuesday 10th 2pm - 6pm <\/p>

13\/08\/2021 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49794","activity_ticket_id":"48186","ticket_reference":"HDT49267","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14313 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"The Winchester ","cs_id":"1001","cs_address_2":"206 Archway Road ","cs_town":"London ","cs_postcode":"N6 5BA","ticket_client_site":"1001","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/08\/21","activity_end":"2021-08-02 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59173","activity_notes":"Redecoration works 16th August ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 17:48 (dean)<\/b>1120.00<\/p>

02\/09\/2021 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49795","activity_ticket_id":"48188","ticket_reference":"HDT49269","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"towel rail not heating up","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/21","activity_end":"2021-08-02 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59174","activity_notes":"towel rail not heating upBOOKED FOR TOMORROW MORNING ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2021 16:11 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 10:42 (michaelk)<\/b>Attended site to investigate towel rail failure. Traced problem to the controller located in the bathroom cupboard. Reprogrammed controller and instruction tenant on how to use and programme. 2hrs labour 95.<\/p>

06\/08\/2021 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49796","activity_ticket_id":"48189","ticket_reference":"HDT49270","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Boiler needs cover","ticket_address_1":"Flat 4, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/08\/21","activity_end":"2021-08-03 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59175","activity_notes":"Boiler needs cover","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2021 09:41 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 09:53 (sandra)<\/b>booked for Thursday <\/p>

14\/12\/2021 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49797","activity_ticket_id":"48190","ticket_reference":"HDT49271","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"a faulty dimmer switch","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1060","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1060","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/21","activity_end":"2021-08-03 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59176","activity_notes":"a faulty dimmer switchCould someone also check the living room dimmer switch at flat 1, 1a Gerrard Place? We can provide access between 11am and 3pm.One of them became stuck and stopped working, similar to the previous issue in Gerrard St.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 09:43 (System)<\/b>Ticket Created<\/p>

03\/08\/2021 14:42 (alan)<\/b>Replace faulty dimmer switch module in main room <\/p>

04\/08\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49798","activity_ticket_id":"48191","ticket_reference":"HDT49272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet leaking and oven light doesnt turn off","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Exeter Mansions ","cs_id":"959","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"959","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/08\/21","activity_end":"2021-08-03 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59177","activity_notes":"Main toilet is leaking from the back. waiting on access ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 09:48 (System)<\/b>Ticket Created<\/p>

03\/08\/2021 09:48 (sandra)<\/b>Our oven is playing up again, we cant change the red light doesnt show and doesnt heat up. Chloe also seen some water leaking from the back of the main bathroom toilet, said it happens when she flushes if someone could take a look for us? <\/p>

03\/08\/2021 14:43 (alan)<\/b>Check out oven, ensure it is working correctly <\/p>

04\/08\/2021 09:27 (sandra)<\/b>Check out oven, ensure it is working correctly<\/p>

06\/08\/2021 10:45 (michaelk)<\/b>Attended site to investigate toilet leak. Traced fault to a pin hole in the flexible tap connector. Fitted new tap connector and cistern seal. Total 107.50 ex vat.<\/p>

06\/08\/2021 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49799","activity_ticket_id":"48191","ticket_reference":"HDT49272","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Toilet leaking and oven light doesnt turn off","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Exeter Mansions ","cs_id":"959","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"959","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/21","activity_end":"2021-08-03 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59178","activity_notes":"Toilet leaking and oven light doesnt turn off","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 09:48 (System)<\/b>Ticket Created<\/p>

03\/08\/2021 09:48 (sandra)<\/b>Our oven is playing up again, we cant change the red light doesnt show and doesnt heat up. Chloe also seen some water leaking from the back of the main bathroom toilet, said it happens when she flushes if someone could take a look for us? <\/p>

03\/08\/2021 14:43 (alan)<\/b>Check out oven, ensure it is working correctly <\/p>

04\/08\/2021 09:27 (sandra)<\/b>Check out oven, ensure it is working correctly<\/p>

06\/08\/2021 10:45 (michaelk)<\/b>Attended site to investigate toilet leak. Traced fault to a pin hole in the flexible tap connector. Fitted new tap connector and cistern seal. Total 107.50 ex vat.<\/p>

06\/08\/2021 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49800","activity_ticket_id":"47993","ticket_reference":"HDT49074","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meters reads 02\/08\/21 - 5 August 21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"948","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"948","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/21","activity_end":"2021-08-03 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59179","activity_notes":"inter-tenancy checks and meters reads 02\/08\/21lights out on extractor and main room extractor in bathroom needs to be checked #ITCs - this is vacant ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2021 09:25 (System)<\/b>Ticket Created<\/p>

03\/08\/2021 08:19 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 12:56 (alan)<\/b>List of works Order new extractor fan for bathroom door<\/p>

09\/08\/2021 09:03 (alan)<\/b>List of works <\/p>

10\/08\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49801","activity_ticket_id":"48193","ticket_reference":"HDT49274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"583","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"583","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/08\/21","activity_end":"2021-08-03 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59180","activity_notes":"Inter-tenancy checks Clean takes place on 12th Aug","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 13:24 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 14:50 (iain)<\/b>ITC's.<\/p>

05\/08\/2021 13:53 (alan)<\/b>Replace blown lamp in oven Replace blown lamp in kitchen Replace faulty dimmer module for bedroom lights <\/p>

06\/08\/2021 14:57 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49802","activity_ticket_id":"48194","ticket_reference":"HDT49275","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no power from the apartment meters ","ticket_address_1":"1 Charlotte Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Charlotte Place ","cs_id":"710","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1SA","ticket_client_site":"710","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/21","activity_end":"2021-08-03 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59181","activity_notes":"no power from the apartment meters Please raise a work order for Reddan to attend and investigate the issue of no power from the apartment meters located in the basement of the commercial unit to the apartments here.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 13:29 (System)<\/b>Ticket Created<\/p>

03\/08\/2021 14:46 (alan)<\/b>Called out to investigate no power to flat 2Fault found to be power switched off from isolator in basementEnergise isolator and ensure all power is back on in flat 2Ensure all other flats have power<\/p>

03\/08\/2021 14:46 (alan)<\/b>Called out to investigate no power to flat 2Fault found to be power switched off from isolator in basementEnergise isolator and ensure all power is back on in flat 2Ensure all other flats have power<\/p>

04\/08\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49803","activity_ticket_id":"48195","ticket_reference":"HDT49276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"communial aerial problems ","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"03\/08\/21","activity_end":"2021-08-03 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59182","activity_notes":"communial aerial problems - quote needed for works ","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2021 13:34 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 09:32 (sandra)<\/b>site visit 12\/08<\/p>

12\/08\/2021 10:47 (sandra)<\/b>no access to Flat 1 as tenant was home and wouldnt let us in. report being sent over based on information we could get <\/p>

12\/08\/2021 13:42 (roy)<\/b>Gave access to Ward Aerials hour late<\/p>

19\/08\/2021 16:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/09\/2021 16:42 (sandra)<\/b>checked and found a faulty multi-switch behind a panel beside flat 3. Replaced unit tested and left working <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49804","activity_ticket_id":"48196","ticket_reference":"HDT49277","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"AM\/SW\/14353 - Replacement oven ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/21","activity_end":"2021-08-03 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59183","activity_notes":"Replacement oven I will order for week you return ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 14:21 (jane)<\/b>New oven being delivered on Tuesday 17th August <\/p>

17\/08\/2021 10:53 (alan)<\/b>Replace oven as per quote<\/p>

18\/08\/2021 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49805","activity_ticket_id":"48197","ticket_reference":"HDT49278","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14355 - Gutter Clearance - PO200716795","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15-17 Mercer Street ","cs_id":"1049","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"1049","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"03\/08\/21","activity_end":"2021-08-03 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59184","activity_notes":"Gutter Clearance ","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2021 07:22 (travis)<\/b>High level,out of hours gully clearances.<\/p>

13\/08\/2021 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49806","activity_ticket_id":"48198","ticket_reference":"HDT49279","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak from ceiling ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/08\/21","activity_end":"2021-08-03 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59185","activity_notes":"leak from ceiling All, please see the below email. There is water leaking from a ceiling pipe into the restaurant. There are about 3 tables or so out of commission at the moment and the restaurant is due to open up again at 5, not sure if something has been left on in the flat above.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 16:29 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 14:47 (iain)<\/b>Leak from under bath of flat 1. Waste and trap pipework tightened and overflow reconnected.<\/p>

05\/08\/2021 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49807","activity_ticket_id":"48174","ticket_reference":"HDT49255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - tenant is home ","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/08\/21","activity_end":"2021-08-04 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59186","activity_notes":"To attend to leak - tenant is home look into a leak in this flat, originating from the flat above","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 12:50 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 15:35 (travis)<\/b>Sourced leak to 22mm copper pipe weeping in ceiling void.<\/p>

30\/07\/2021 15:54 (jane)<\/b>Submitted report to client, waiting for instructions to attend on Monday <\/p>

03\/08\/2021 10:40 (sandra)<\/b>Leak into flat 4 There is a bathroom above the leak but no sign of water anywhere.I didn't want to disturb the silicone to look further but I believe it is coming externally.I cleared an outlet and it is possible this restricted the flow of water during the heavy rain recently.If the damp gets worse then further investigation will be required.On another note there is rubbish on the roof and a large hole where cable passes through the wall.There is a coping stone left on the floor.I believe these will contribute to leaks in the futureROY<\/p>

04\/08\/2021 14:57 (alan)<\/b>Help Mike K remove bathroom cabinets and access water leak or <\/p>

04\/08\/2021 20:07 (michaelk)<\/b>Attended site to repair hws leak in bathroom ceiling. Removed right hand bathroom cabinet to expose ceiling and cut back plasterboard. Drained hws system and cut out faulty 28mm pipework and fittings. Attempted to re-solder some existing fittings but these proved to be damaged. Further pipework was cut back and replaced. Tested pipework for leaks, vented and reinstated hws. The right hand cupboard and surrounding plasterboard has been left exposed to dry out. Cleaned bathroom on completion. 7hrs labour plus materials. Total 345.50 ex vat.<\/p>

05\/08\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

13\/08\/2021 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2021 16:48 (roy)<\/b>Assist Michael in replacing cabinet and doors.Problem also with 2nd toilet<\/p>

16\/08\/2021 07:57 (michaelk)<\/b>Attended site to rebuild bathroom cabinet following leak. Adjacent wall needs re-painting, have reported to lilian. 2hrs labour 95.<\/p>

17\/08\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49808","activity_ticket_id":"48199","ticket_reference":"HDT49280","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st Floor Kitchen - fit high level power switch for cabinet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/08\/21","activity_end":"2021-08-04 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59187","activity_notes":"1st Floor Kitchen - fit high level power switch for cabinet ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2021 13:20 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 15:02 (alan)<\/b>Why are supply for under cupboard lightsabers has<\/p>

05\/08\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49809","activity_ticket_id":"48200","ticket_reference":"HDT49281","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"faulty sash window ","ticket_address_1":"Flat 3, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Exeter Mansions ","cs_id":"959","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"959","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"04\/08\/21","activity_end":"2021-08-04 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59188","activity_notes":"faulty sash window ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2021 13:22 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:23 (sandra)<\/b>emailed for access Friday 13th 9.30 - 10 am<\/p>

13\/08\/2021 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49810","activity_ticket_id":"48201","ticket_reference":"HDT49282","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/21","activity_end":"2021-08-04 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59189","activity_notes":"leak ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2021 17:00 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 17:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49811","activity_ticket_id":"48147","ticket_reference":"HDT49228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"716","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"716","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/21","activity_end":"2021-08-05 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59190","activity_notes":"FOR THURSDAY 5TH AUGUST - Tenant will be home - The water pressure in the shower is very weak.","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2021 14:51 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 10:14 (jane)<\/b>Appliance engineer attending Tuesday, 10\/08, between 12pm and 5pm, will call tenant half an hour before :Julia 07947655898 <\/p>

06\/08\/2021 10:14 (jane)<\/b>Water pressure been repaired <\/p>

06\/08\/2021 14:51 (iain)<\/b>Remastic shower cubicle.<\/p>

09\/08\/2021 09:05 (alan)<\/b>Look at lights in the kitchen cupboards not working, fault found to be fittingsOrdered replacement fittings<\/p>

13\/08\/2021 10:37 (jane)<\/b>New door lock on order for the dishwasher with Repair Aid <\/p>

26\/08\/2021 09:13 (jane)<\/b>New door lock to dishwasher being fitted on Tuesday, 31\/08, between 10am and 2pm. Keys for access <\/p>

01\/09\/2021 15:06 (alan)<\/b>Supply access for repair aid Replace 5 faulty under cupboard lights for LED fittings and replace both driver units <\/p>

01\/09\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49812","activity_ticket_id":"48202","ticket_reference":"HDT49283","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Blocked urinal - for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Network Hub","cs_id":"1062","cs_address_2":"292 Kensal Road ","cs_town":"London","cs_postcode":"W10","ticket_client_site":"1062","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/21","activity_end":"2021-08-05 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59191","activity_notes":"Blocked urinal - for today ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 10:10 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 09:39 (jane)<\/b>(Ticket Closed)<\/p>

06\/08\/2021 10:48 (michaelk)<\/b>Attended site to investigate urinal leak in westway building. Removed traps and cleaned which were heavily scaled. Cleaned pipework were possible, however replacement waste pipe require re-running. Will forward quote. 3hrs labour 140.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49813","activity_ticket_id":"48203","ticket_reference":"HDT49284","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out full compliance testing ","ticket_address_1":"Flat 1, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/21","activity_end":"2021-08-05 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59192","activity_notes":"To carry out full compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 10:15 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 10:36 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

06\/08\/2021 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49814","activity_ticket_id":"48204","ticket_reference":"HDT49285","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To replace any blown lamps","ticket_address_1":"32 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32 Wellington Street","cs_id":"987","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"987","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/21","activity_end":"2021-08-05 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59193","activity_notes":"To replace any blown lamps","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 10:19 (System)<\/b>Ticket Created<\/p>

05\/08\/2021 11:04 (alan)<\/b>Order replacement emergency light gear tray for ground floor fitting For<\/p>

16\/08\/2021 14:14 (alan)<\/b>Return to site and replace emergency light gear tray in 2 fittings in common parts <\/p>

16\/08\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49815","activity_ticket_id":"48193","ticket_reference":"HDT49274","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"583","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"583","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/21","activity_end":"2021-08-05 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59194","activity_notes":"Inter-tenancy checks Clean takes place on 12th Aug1 light not working.Oven light not working.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 13:24 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 14:50 (iain)<\/b>ITC's.<\/p>

05\/08\/2021 13:53 (alan)<\/b>Replace blown lamp in oven Replace blown lamp in kitchen Replace faulty dimmer module for bedroom lights <\/p>

06\/08\/2021 14:57 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49816","activity_ticket_id":"48205","ticket_reference":"HDT49286","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"main front door is locking tenants out and not opening ","ticket_address_1":"11 Long Acre\/26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Long Acre\/26 Rose Street ","cs_id":"1063","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1063","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/08\/21","activity_end":"2021-08-05 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59195","activity_notes":"main front door is locking tenants out and not opening ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 12:03 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 14:53 (iain)<\/b>Ease and adjust street door.<\/p>

06\/08\/2021 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49817","activity_ticket_id":"48206","ticket_reference":"HDT49287","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Main front door handle is loose","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/08\/21","activity_end":"2021-08-05 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59196","activity_notes":"Main front door handle is loose","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 12:09 (System)<\/b>Ticket Created<\/p>

05\/08\/2021 12:10 (sandra)<\/b>stephen rang and will send works order when he returns to the office <\/p>

06\/08\/2021 14:54 (iain)<\/b>Door handle.<\/p>

06\/08\/2021 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49818","activity_ticket_id":"48141","ticket_reference":"HDT49222","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To check on the list to make sure that all has been completed. We have a new tenant moving in on the 9th Aug","ticket_address_1":"Flat 1.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/08\/21","activity_end":"2021-08-05 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59197","activity_notes":"Re-grouting ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 09:40 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 16:11 (iain)<\/b>Property checks.<\/p>

03\/08\/2021 15:41 (alan)<\/b>Replace blown lamp in oven <\/p>

04\/08\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>

05\/08\/2021 13:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2021 14:52 (iain)<\/b>Regrout areas of bathroom floor.<\/p>

06\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49819","activity_ticket_id":"48208","ticket_reference":"HDT49289","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out portable appliance testing ","ticket_address_1":"Flat 1, 24 Rupert Street\/5B Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 24 Rupert Street\/5B Rupert Court","cs_id":"1064","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1064","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/21","activity_end":"2021-08-05 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59198","activity_notes":"To carry out portable appliance testing Booked for Thursday with keys as vacant tenant moves in on Friday ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 13:41 (System)<\/b>Ticket Created<\/p>

13\/08\/2021 16:49 (roy)<\/b>Pat and smoke test<\/p>

13\/08\/2021 16:49 (roy)<\/b>Pat and smoke test<\/p>

13\/08\/2021 17:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49820","activity_ticket_id":"48207","ticket_reference":"HDT49288","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/JH\/14356 - Replacement bathroom flooring ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"174","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"174","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/08\/21","activity_end":"2021-08-05 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59199","activity_notes":"o carry out all necessary protection works within bathroom and adjacent areas.Carefully uplift all floor tiles, cart away and dispose of environmentally correctly, prepare sub floor tosound condition.Supply and fit new 450mm x 450mm tiles back to area, all to match existing, allow to set, grout and sealon completion.PLEASE NOTE: On commencement of works, should the sub floor require replacement, Reddan will providea full report, photos and associated costings","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 10:03 (dean)<\/b>Flat is used as office with about 10 people in it and one bathroom and the main guy goes home to Cornwall at weekend and didnt want us to have a key <\/p>

21\/10\/2021 11:12 (jane)<\/b>No works have been done to-date <\/p>

19\/01\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49821","activity_ticket_id":"47984","ticket_reference":"HDT49065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads 2 August 2021","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 3","cs_id":"180","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"180","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/21","activity_end":"2021-08-05 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59200","activity_notes":"Inter-tenancy checks Lounge\/kitchen.Extractor light not working.Alan, Iain, can't repair above, can you attend please ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 14:45 (iain)<\/b>ITC's and meter reading.<\/p>

04\/08\/2021 14:45 (iain)<\/b>Blind cleats on order.<\/p>

04\/08\/2021 14:52 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:52 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:47 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:48 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49822","activity_ticket_id":"48209","ticket_reference":"HDT49290","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14358 - Redecoration works ","ticket_address_1":"Flat 3, 5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"948","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"948","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/08\/21","activity_end":"2021-08-05 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59201","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2021 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49823","activity_ticket_id":"48210","ticket_reference":"HDT49291","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Please remove all round stickers on the shower tray. These stickers are to prevent slipping.","ticket_address_1":"Flat 2, 1-3 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/21","activity_end":"2021-08-05 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59202","activity_notes":"Please remove all round stickers on the shower tray. These stickers are to prevent slipping.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 15:51 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:57 (travis)<\/b>Removal of shower tray anti slip stickers.<\/p>

10\/08\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49824","activity_ticket_id":"48147","ticket_reference":"HDT49228","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"716","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"716","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/08\/21","activity_end":"2021-08-05 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59203","activity_notes":"List of works - FOR THURSDAY 5TH AUGUST - Tenant will be home - The dishwasher has suddenly stopped working.","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2021 14:51 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 10:14 (jane)<\/b>Appliance engineer attending Tuesday, 10\/08, between 12pm and 5pm, will call tenant half an hour before :Julia 07947655898 <\/p>

06\/08\/2021 10:14 (jane)<\/b>Water pressure been repaired <\/p>

06\/08\/2021 14:51 (iain)<\/b>Remastic shower cubicle.<\/p>

09\/08\/2021 09:05 (alan)<\/b>Look at lights in the kitchen cupboards not working, fault found to be fittingsOrdered replacement fittings<\/p>

13\/08\/2021 10:37 (jane)<\/b>New door lock on order for the dishwasher with Repair Aid <\/p>

26\/08\/2021 09:13 (jane)<\/b>New door lock to dishwasher being fitted on Tuesday, 31\/08, between 10am and 2pm. Keys for access <\/p>

01\/09\/2021 15:06 (alan)<\/b>Supply access for repair aid Replace 5 faulty under cupboard lights for LED fittings and replace both driver units <\/p>

01\/09\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49825","activity_ticket_id":"48211","ticket_reference":"HDT49292","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to leak ","ticket_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","cs_id":"1065","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1065","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/21","activity_end":"2021-08-05 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59204","activity_notes":"To attend to leak We have had a report of a leak into the property of 10 Bingham Place which is actually part of 31 Nottingham Place (Different entrance). Last time this happened it was coming from Flat E at 31 Nottingham Place.Can we have a call out to ascertain the cause please? Keys to 10 Bingham Place are at Savills Agents at Devonshire Street and Keys to 31 Nottingham Place Flat E are at our office.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2021 16:41 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 06:48 (michaelk)<\/b>Attended site to investigate water leak. We have found evidence of the ensuite shower enclosure leaking which has been reported to the landlord. This will require stripping out and replacing. The adjacent bathroom shower screen is leaking, however there is no access in the bath panel which requires removing. The landlord had been informed on both issues. 2hrs labour 95.<\/p>

10\/08\/2021 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49826","activity_ticket_id":"48161","ticket_reference":"HDT49242","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC checks and meter reads - 6\/8\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/08\/21","activity_end":"2021-08-05 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59205","activity_notes":"ITC checks and meter reads 6\/8\/21 - 30 August These need to be completed by 31 August ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 14:34 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49827","activity_ticket_id":"48212","ticket_reference":"HDT49293","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To investigate gate\/lock at H&D Y as not working","ticket_address_1":"1-2 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/08\/21","activity_end":"2021-08-06 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59206","activity_notes":"To investigate gate\/lock at H&D Y as not working","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2021 11:26 (System)<\/b>Ticket Created<\/p>

06\/08\/2021 14:00 (alan)<\/b>Found glass in call point to be brokenReplace glass and put call point Cover on call point so it cannot be broken by accident<\/p>

06\/08\/2021 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49828","activity_ticket_id":"47984","ticket_reference":"HDT49065","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads 2 August 2021","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 3","cs_id":"180","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"180","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/21","activity_end":"2021-08-06 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59207","activity_notes":"Inter-tenancy checks and meter reads 2 August 2021Shower door is not closing, quote for replacement if beyond repair, keys for access ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/08\/2021 14:45 (iain)<\/b>ITC's and meter reading.<\/p>

04\/08\/2021 14:45 (iain)<\/b>Blind cleats on order.<\/p>

04\/08\/2021 14:52 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:52 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:47 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:48 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49829","activity_ticket_id":"48213","ticket_reference":"HDT49294","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"3rd floor flat penthouse the Toilet in main bathroom runs continuously. ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/21","activity_end":"2021-08-06 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59208","activity_notes":"3rd floor flat penthouse the Toilet in main bathroom runs continuously. ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2021 16:23 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 10:54 (michaelk)<\/b>Attended site to investigate toilet leak. Attempted to strip down and repair ball valve and syphon. Replacement parts have been ordered to replace asap. 2hrs labour 95<\/p>

11\/08\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

11\/08\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49830","activity_ticket_id":"48214","ticket_reference":"HDT49295","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Faulty washing machine ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/08\/21","activity_end":"2021-08-06 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59209","activity_notes":"Faulty washing machine ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2021 16:34 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:11 (sandra)<\/b>booked for Tuesday between 12- 6pm with tenant <\/p>

11\/08\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49831","activity_ticket_id":"48216","ticket_reference":"HDT49297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"391","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"391","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/08\/21","activity_end":"2021-08-09 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59210","activity_notes":"dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 09:19 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:29 (sandra)<\/b>Booked for Tuesday between 12 - 6pm<\/p>

11\/08\/2021 12:49 (iain)<\/b>Repairaid.<\/p>

11\/08\/2021 16:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49832","activity_ticket_id":"48217","ticket_reference":"HDT49298","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - out of hours water issue ","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/21","activity_end":"2021-08-09 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59211","activity_notes":"emergency call out - out of hours water issue ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 09:25 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:27 (sandra)<\/b>Lifted decking to find outlet.This was clear but where acropol had been applied was restricting flow to outlet.BUT.....Level falls backwards and not towards the outlet and I believe all decking needs lifting and cleaning as leaves underneath.Leaves not causing the leak. (Small area)Once lifted we would need to try and raise rear level to allow flow towards outlet.ALSO Rainwater pipe from main roof just passes straight onto leaking area.Need a 90 or 45 degree elbows and small length of pipe to direct flow of water towards outlet.This is the area causing leak into the room below.The door to this balcony is rotting and will cause problems later<\/p>

09\/08\/2021 10:50 (sandra)<\/b>(Ticket Closed)<\/p>

09\/08\/2021 10:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/08\/2021 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49833","activity_ticket_id":"48218","ticket_reference":"HDT49299","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak coming from balcony into restaurant possibly the roof","ticket_address_1":"7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Charing Cross Road ","cs_id":"523","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"523","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/21","activity_end":"2021-08-09 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59212","activity_notes":"leak coming from balcony into restaurant possibly the roof","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 09:32 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:33 (sandra)<\/b>Rain water leak but no access to rain water pipe or drain.I believe these have been boarded overMade safe electrics to allow lights to turn back on Spoke to Gary only go find out that this leak is in the hands of FHM and he said I should leave site as investigation is being carried out <\/p>

09\/08\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49834","activity_ticket_id":"48215","ticket_reference":"HDT49296","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"emergency call out - out of hours water leak and flood ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"827","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/21","activity_end":"2021-08-09 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59213","activity_notes":"emergency call out - out of hours - water leak and flood ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 09:13 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:14 (sandra)<\/b>attended but unable to access flat roof for area. need access into 2nd floor office - Sunday update <\/p>

09\/08\/2021 09:16 (sandra)<\/b>access second floor office today to unblock gully affecting the 1st floor office requested today <\/p>

09\/08\/2021 09:36 (sandra)<\/b>Roy has said the rest of the office should be fine, if we can avoid using the affected room for time being please. Roy is on route to try and gain access to the 2nd floor office now<\/p>

09\/08\/2021 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49835","activity_ticket_id":"48219","ticket_reference":"HDT49300","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"are back in the common areas \/ stairwell. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/21","activity_end":"2021-08-09 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59214","activity_notes":"are back in the common areas \/ stairwell. ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 09:38 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:38 (sandra)<\/b>Hi - seems that the leaks are back in the common areas \/ stairwell. Quite a lot of water on the back on the rain this morning. Seems same area as before in front of 4th floor flat as well as new area in front of flat 5 stair to roof.<\/p>

09\/08\/2021 09:39 (sandra)<\/b>Leak from couple of areas.But leak had stopped on arrival as not raining.Decking needs to be lifted to identify any problems and flow to outlet.Does look clean underneath.Really need to check flow from outlet to basement drains.It may be partially blocked and may cause back up and cause leak There is an 8x4 sheet of ply and is rotten at the base.This needs to be replaced as I believe rain is getting through at this point.2nd outlet is clear<\/p>

09\/08\/2021 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49836","activity_ticket_id":"48221","ticket_reference":"HDT49302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44a Floral Street ","cs_id":"1066","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1066","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/08\/21","activity_end":"2021-08-09 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59215","activity_notes":"HDT49301 Follow-Upfor the leak into the Busaba restaurant via Skylark, property 44a\/44b Floral Street?for today ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 14:06 (sandra)<\/b>(Ticket Closed)<\/p>

11\/08\/2021 09:48 (travis)<\/b>Roof leak.<\/p>

11\/08\/2021 12:50 (iain)<\/b>Leak.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49837","activity_ticket_id":"48221","ticket_reference":"HDT49302","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Leak from skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44a Floral Street ","cs_id":"1066","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1066","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/21","activity_end":"2021-08-09 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59216","activity_notes":"HDT49301 Follow-Upfor the leak into the Busaba restaurant via Skylark, property 44a\/44b Floral Street?for today ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 14:06 (sandra)<\/b>(Ticket Closed)<\/p>

11\/08\/2021 09:48 (travis)<\/b>Roof leak.<\/p>

11\/08\/2021 12:50 (iain)<\/b>Leak.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49838","activity_ticket_id":"47928","ticket_reference":"HDT49009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrical issues and general maintenance issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/21","activity_end":"2021-08-09 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59217","activity_notes":"electrical issues The lights for the kitchen don't work well. The switch is a bit flimsy and doesn't always work. The handle to rotate the bedroom blinds is broken. I found it when I moved in propped up against the bedroom wall. Can the blinds be changed\/fixed? ? Also the toilet sink is clogged, we tried unclogging but hasnt been much help. Can this also be looked at during your visit? ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2021 10:21 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 12:28 (sandra)<\/b>emailed for access <\/p>

05\/07\/2021 06:59 (alan)<\/b>Replace faulty dimmer module <\/p>

05\/07\/2021 08:55 (roy)<\/b>Unable to repair bind Measure fr new<\/p>

09\/07\/2021 10:02 (jane)<\/b>New blind on order <\/p>

10\/08\/2021 16:50 (sandra)<\/b>the cupboard in the bathroom is faulty. Seems it may of happened when we was unblocking the sink. needs to be looked at <\/p>

12\/08\/2021 13:14 (travis)<\/b>Refitted kitchen blind,Refitted kitchen cupboard doors,<\/p>

17\/08\/2021 16:03 (sandra)<\/b>blind is being given to Travis from Iain <\/p>

23\/08\/2021 09:25 (travis)<\/b>Supply and fit new blind.<\/p>

23\/08\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49839","activity_ticket_id":"48222","ticket_reference":"HDT49303","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT49296 Follow-Up Leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"827","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/21","activity_end":"2021-08-09 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59218","activity_notes":"leak into offices access today through office ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 14:53 (roy)<\/b>Clear blocked outlet and clear roof area.Check lights on 1st floor<\/p>

10\/08\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49840","activity_ticket_id":"48223","ticket_reference":"HDT49304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/21","activity_end":"2021-08-09 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59219","activity_notes":"HDT49300 Follow-UpHi - seems that the leaks are back in the common areas \/ stairwell. Quite a lot of water on the back on the rain this morning. Seems same area as before in front of 4th floor flat as well as new area in front of flat 5 stair to roof.","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 10:38 (sandra)<\/b>Leak from couple of areas. But leak had stopped on arrival as not raining. Decking needs to be lifted to identify any problems and flow to outlet. Does look clean underneath. Really need to check flow from outlet to basement drains. It may be partially blocked and may cause back up and cause leak There is an 8x4 sheet of ply and is rotten at the base. This needs to be replaced as I believe rain is getting through at this point. 2nd outlet is clear<\/p>

09\/08\/2021 10:42 (sandra)<\/b>BOOKED TUESDAY MORNING <\/p>

10\/08\/2021 12:48 (travis)<\/b>Roof repairs,Uplifting decking,clearing\/clean sub roof (lead),testing and reinstated decking.Cleared rubbish.<\/p>

11\/08\/2021 12:50 (iain)<\/b>Leaks.<\/p>

11\/08\/2021 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49841","activity_ticket_id":"48223","ticket_reference":"HDT49304","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"581","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"581","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/08\/21","activity_end":"2021-08-09 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59220","activity_notes":"HDT49300 Follow-UpHi - seems that the leaks are back in the common areas \/ stairwell. Quite a lot of water on the back on the rain this morning. Seems same area as before in front of 4th floor flat as well as new area in front of flat 5 stair to roof.","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 10:38 (sandra)<\/b>Leak from couple of areas. But leak had stopped on arrival as not raining. Decking needs to be lifted to identify any problems and flow to outlet. Does look clean underneath. Really need to check flow from outlet to basement drains. It may be partially blocked and may cause back up and cause leak There is an 8x4 sheet of ply and is rotten at the base. This needs to be replaced as I believe rain is getting through at this point. 2nd outlet is clear<\/p>

09\/08\/2021 10:42 (sandra)<\/b>BOOKED TUESDAY MORNING <\/p>

10\/08\/2021 12:48 (travis)<\/b>Roof repairs,Uplifting decking,clearing\/clean sub roof (lead),testing and reinstated decking.Cleared rubbish.<\/p>

11\/08\/2021 12:50 (iain)<\/b>Leaks.<\/p>

11\/08\/2021 14:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49842","activity_ticket_id":"48224","ticket_reference":"HDT49305","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"HDT49298 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/21","activity_end":"2021-08-10 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59221","activity_notes":"Lifted decking to find outlet. This was clear but where acropol had been applied was restricting flow to outlet. BUT..... Level falls backwards and not towards the outlet and I believe all decking needs lifting and cleaning as leaves underneath. Leaves not causing the leak. (Small area) Once lifted we would need to try and raise rear level to allow flow towards outlet. ALSO Rainwater pipe from main roof just passes straight onto leaking area. Need a 90 or 45 degree elbows and small length of pipe to direct flow of water towards outlet. This is the area causing leak into the room below. The door to this balcony is rotting and will cause problems later","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2021 14:19 (travis)<\/b>Veranda roof repairs.<\/p>

13\/08\/2021 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49843","activity_ticket_id":"48225","ticket_reference":"HDT49306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1067","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1067","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/08\/21","activity_end":"2021-08-09 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59222","activity_notes":"Fridge not working . Its not draining at the bottom and the freezer and main door are broken","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 11:14 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 09:11 (sandra)<\/b>Cover Door and Ice Box were refitted, and Drainage was unblocked. A shelf is broken and needs to be replaced.Shelf on order <\/p>

07\/09\/2021 14:34 (sandra)<\/b>attending on 14th between 12 - 6pm <\/p>

16\/09\/2021 10:44 (jane)<\/b>Re-booked for Monday 20th September, tenant will give access <\/p>

17\/09\/2021 10:59 (jane)<\/b>Repair Aid unable to attend on Monday 20th September, have requested Wednesday 22nd <\/p>

21\/09\/2021 10:39 (sandra)<\/b>We need to arrange a visit to fit the shelf, if tenants are around I can book it for Friday afternoon<\/p>

21\/09\/2021 16:19 (sandra)<\/b>booked with tenant for 8th October PM <\/p>

08\/10\/2021 16:39 (roy)<\/b>Give access for Repair Aid<\/p>

11\/10\/2021 10:21 (sandra)<\/b>(Ticket Closed)<\/p>

13\/10\/2021 14:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/10\/2021 14:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49844","activity_ticket_id":"48226","ticket_reference":"HDT49307","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"light hanging off the wall ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"827","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/21","activity_end":"2021-08-09 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59223","activity_notes":"light hanging off the wall ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 11:54 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 16:34 (roy)<\/b>Refixed 2 light fittings<\/p>

10\/08\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49845","activity_ticket_id":"48227","ticket_reference":"HDT49308","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"front entrance step ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"517","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/08\/21","activity_end":"2021-08-09 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59224","activity_notes":"front entrance step The front entrance step at the entrance door should be marked up with non slip paint to reduce any potential for slips, trips and falls.The step at the rear entrance door should be marked up with non slip paint to reduce any potential for slips, trips and falls","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 14:11 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 20:18 (dean)<\/b>70.00<\/p>

29\/09\/2021 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49846","activity_ticket_id":"48228","ticket_reference":"HDT49309","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"to install a self closer on the 2nd floor main stairwell fire door ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/21","activity_end":"2021-08-09 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59225","activity_notes":"to install a self closer on the 2nd floor main stairwell fire door ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 14:18 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 09:46 (travis)<\/b>Installation of new door closer.<\/p>

11\/08\/2021 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49847","activity_ticket_id":"48229","ticket_reference":"HDT49310","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Emergency call out - out of hours - Leak ","ticket_address_1":"Flat 8, Exeter Mansions ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Exeter Mansions ","cs_id":"484","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/21","activity_end":"2021-08-09 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59226","activity_notes":"Emergency call out - out of hours - Leak ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 16:28 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49848","activity_ticket_id":"48230","ticket_reference":"HDT49311","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks and meter reads - COB 15 September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"357","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"357","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/21","activity_end":"2021-09-15 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59227","activity_notes":"Inter-tenancy checks and meter reads - 15th September toi be finished by COB 16th September ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 16:30 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49849","activity_ticket_id":"48231","ticket_reference":"HDT49312","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"shower not draining ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1058","cs_address_2":"2 Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1058","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/21","activity_end":"2021-08-09 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59228","activity_notes":"shower not draining.tomorrow wednesday at 8.30 am ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 16:32 (System)<\/b>Ticket Created<\/p>

10\/08\/2021 09:06 (sandra)<\/b>booked for Monday 16 12 - 6pm<\/p>

11\/08\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49850","activity_ticket_id":"48232","ticket_reference":"HDT49313","ticket_client":"2108","client_name":"Forty Group","ticket_title":"blocked urinal ","ticket_address_1":"Network Hub","ticket_address_2":"292 Kensal Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10","cs_address_1":"Network Hub","cs_id":"1062","cs_address_2":"292 Kensal Road ","cs_town":"London","cs_postcode":"W10","ticket_client_site":"1062","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/21","activity_end":"2021-08-09 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59229","activity_notes":"Please can you arrange for the below to be actioned as soon as possible. we're getting complaints from the tenants. It's a urinal at 292 Kensal Road. it's a separate entrance to the main entrance but the on site team can direct you if needed. complaint raised by westway housing. PLEASE ATTEND TOMORROW MORNING ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2021 16:35 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 16:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49851","activity_ticket_id":"48234","ticket_reference":"HDT49315","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"cupboard door ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/21","activity_end":"2021-08-10 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59230","activity_notes":"cupboard door Can you arrange for an engineer to attend to the above ASAP please as our rear external cupboard has a damaged door that needs fixing and potentially a little ck changed.When the engineer arrives please ask Adnan on the reception the show the location.If this can be done urgently it would be appreciated.","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 09:04 (System)<\/b>Ticket Created<\/p>

10\/08\/2021 15:38 (travis)<\/b>Repair lock, replacement of euro profile barrel with three keys to security,fitted a steel keep into frame,tested.<\/p>

10\/08\/2021 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49852","activity_ticket_id":"48235","ticket_reference":"HDT49316","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"sink leaking in bathroom underneath and toilet roll holder loose ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1069","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1069","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/21","activity_end":"2021-08-10 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59231","activity_notes":"sink leaking in bathroom underneath and toilet roll holder loose We can provide access anytime after 10am.","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 09:10 (System)<\/b>Ticket Created<\/p>

10\/08\/2021 12:24 (roy)<\/b>Removdd trap and removed hzif from trap and pipe. Refixed znd tested.Refixed toilet foll holder<\/p>

10\/08\/2021 12:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49853","activity_ticket_id":"48236","ticket_reference":"HDT49317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14366 - Redecoration works ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"583","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"583","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/21","activity_end":"2021-08-10 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59232","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2021 17:46 (dean)<\/b>Done 370.00<\/p>

02\/09\/2021 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49854","activity_ticket_id":"48236","ticket_reference":"HDT49317","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"DS\/SW\/14366 - Redecoration works ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"583","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"583","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/21","activity_end":"2021-08-10 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59233","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 17:46 (dean)<\/b>Done 370.00<\/p>

02\/09\/2021 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49855","activity_ticket_id":"48237","ticket_reference":"HDT49318","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dripping tap in the kitchen","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/21","activity_end":"2021-08-10 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59234","activity_notes":"dripping tap in the kitchen - for Wednesday The kitchen tap is constantly dripping, please see a video attached. May we have someone attending to fix it please? It is not broken, but the taps are hitting the wall and can't be fully closed, therefore the dripping. I think actually it needs to be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 12:28 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 08:05 (michaelk)<\/b>Attended site to investigate leaking tap. Replacement is required as inserts are seized. <\/p>

16\/08\/2021 08:07 (michaelk)<\/b>Returned to site to replace kitchen tap with similar quality and look. Total 137.80 ex vat.<\/p>

17\/08\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49856","activity_ticket_id":"48216","ticket_reference":"HDT49297","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"391","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"391","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/08\/21","activity_end":"2021-08-10 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59235","activity_notes":"dishwasher not working - can you get keys and meet RepairAID here about 2.30","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 09:19 (System)<\/b>Ticket Created<\/p>

09\/08\/2021 09:29 (sandra)<\/b>Booked for Tuesday between 12 - 6pm<\/p>

11\/08\/2021 12:49 (iain)<\/b>Repairaid.<\/p>

11\/08\/2021 16:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49857","activity_ticket_id":"48238","ticket_reference":"HDT49319","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bathroom light fitting - wednesday after 11am #","ticket_address_1":"3rd floor flat-21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/21","activity_end":"2021-08-10 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59236","activity_notes":"Bathroom light fitting - wednesday after 11am #","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 13:49 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 13:54 (roy)<\/b>Light seems ok. Cables a little bit loose in the junction box so retightened.All seems ok but if problem does continue then replacement required<\/p>

11\/08\/2021 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49858","activity_ticket_id":"48240","ticket_reference":"HDT49321","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water, boiler showirg error code E119","ticket_address_1":"62 Salusbury Road","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW6 6NP","cs_address_1":"62 Salusbury Road","cs_id":"1070","cs_address_2":"","cs_town":"London ","cs_postcode":"NW6 6NP","ticket_client_site":"1070","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/21","activity_end":"2021-08-10 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59237","activity_notes":"no hot water, boiler showirg error code E119all booked for tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 14:26 (System)<\/b>Ticket Created<\/p>

10\/08\/2021 14:27 (sandra)<\/b>waiting for access <\/p>

16\/08\/2021 08:09 (michaelk)<\/b>Attended site to reset boiler and leave in full working order. Total 95 ex vat.<\/p>

17\/08\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49859","activity_ticket_id":"48241","ticket_reference":"HDT49322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine keeps tripping out","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1071","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1071","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/08\/21","activity_end":"2021-08-10 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59238","activity_notes":"Washing machine keeps tripping out","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2021 14:29 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 10:18 (roy)<\/b>Washing machine keeps tripping circuit board. Drained machine and opened door for tenants.Removed fuse from switch spur.Appliance engineer required<\/p>

11\/08\/2021 11:03 (sandra)<\/b>booked for Monday 10 - 2pmWaiting to here if tenant will be home for access <\/p>

11\/08\/2021 11:56 (sandra)<\/b>tenant will provide access <\/p>

16\/08\/2021 12:11 (iain)<\/b>Repairaid.<\/p>

17\/08\/2021 09:36 (sandra)<\/b>heater on washer\/dryer needs to be replaced. quote to follow <\/p>

19\/08\/2021 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49860","activity_ticket_id":"48242","ticket_reference":"HDT49323","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Additional works to ceiling repairs where spotlights were removed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"42 Monmouth Street ","cs_id":"1033","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9EP","ticket_client_site":"1033","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/21","activity_end":"2021-08-10 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59239","activity_notes":"Additional works to ceiling repairswhere spotlights were removed ","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2021 14:55 (System)<\/b>Ticket Created<\/p>

10\/08\/2021 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

16\/08\/2021 16:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2021 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49861","activity_ticket_id":"48243","ticket_reference":"HDT49324","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"external shop front to be decorated ","ticket_address_1":"37 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37 Neal Street ","cs_id":"1005","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PR","ticket_client_site":"1005","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/21","activity_end":"2021-08-10 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59240","activity_notes":"external shop front to be decorated ","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2021 14:57 (System)<\/b>Ticket Created<\/p>

10\/08\/2021 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49862","activity_ticket_id":"48244","ticket_reference":"HDT49325","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"external shop front to be decorated","ticket_address_1":"53 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"53 Neal Street ","cs_id":"1072","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PJ","ticket_client_site":"1072","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/21","activity_end":"2021-08-10 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59241","activity_notes":"external shop front to be decorated","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2021 14:58 (System)<\/b>Ticket Created<\/p>

10\/08\/2021 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49863","activity_ticket_id":"48245","ticket_reference":"HDT49326","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"blocked downpipe and water on roof ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Tavistock Street","cs_id":"902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"902","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/21","activity_end":"2021-08-10 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59242","activity_notes":"blocked downpipe and water on roof ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 15:41 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 13:06 (sandra)<\/b>(Ticket Closed)<\/p>

12\/08\/2021 13:44 (roy)<\/b>Cut pipe to clear blockage Cleared water on roofs<\/p>

12\/08\/2021 14:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49864","activity_ticket_id":"48239","ticket_reference":"HDT49320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 19th August ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/21","activity_end":"2021-08-19 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59243","activity_notes":"Inter-tenancy checks- 19th August ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 14:22 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 11:30 (travis)<\/b>I T C list as follows,Bedroom door handle loose,En suite ,shower mastic to replace,Bedroom two,lamp replacement,Bathroom, shower door seal to replace,Living room\/kitchenDimmer switch knob missing,Brushed silver.<\/p>

19\/08\/2021 15:51 (travis)<\/b>Itc maintenance works complete.<\/p>

20\/08\/2021 11:27 (jane)<\/b>Leaking towel rail is ok. Repressured system Light fitting needs new. LED built in unit, ordering new.Plus there is a missing dimmer knob, will replace<\/p>

20\/08\/2021 12:41 (roy)<\/b>Replaced faulty light fitting Retightened compression on towel rail. And repressured boiler and bled system Fitted missing knob to dimmer switch<\/p>

20\/08\/2021 13:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 14:05 (roy)<\/b>Have refixed the toilet seat but its not locking into position because if is the wrong toilet seat. It is in situIs correct shape but wrong fixing <\/p>

01\/09\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49865","activity_ticket_id":"48241","ticket_reference":"HDT49322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine keeps tripping out","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1071","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1071","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/21","activity_end":"2021-08-10 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59244","activity_notes":"Washing machine keeps tripping outcan you go in with keys tomorrow and see if it is the washing machine tripping out and disconnect so there electrics are restored.","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 14:29 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 10:18 (roy)<\/b>Washing machine keeps tripping circuit board. Drained machine and opened door for tenants.Removed fuse from switch spur.Appliance engineer required<\/p>

11\/08\/2021 11:03 (sandra)<\/b>booked for Monday 10 - 2pmWaiting to here if tenant will be home for access <\/p>

11\/08\/2021 11:56 (sandra)<\/b>tenant will provide access <\/p>

16\/08\/2021 12:11 (iain)<\/b>Repairaid.<\/p>

17\/08\/2021 09:36 (sandra)<\/b>heater on washer\/dryer needs to be replaced. quote to follow <\/p>

19\/08\/2021 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49866","activity_ticket_id":"48246","ticket_reference":"HDT49327","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Tenant unable to get out of property","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/21","activity_end":"2021-08-11 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59245","activity_notes":"Tenant unable to get out of property","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2021 09:27 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49867","activity_ticket_id":"48247","ticket_reference":"HDT49328","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/14369 - Urinal works ","ticket_address_1":"Network Hub","ticket_address_2":"292 Kensal Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10","cs_address_1":"Network Hub","cs_id":"1062","cs_address_2":"292 Kensal Road ","cs_town":"London","cs_postcode":"W10","ticket_client_site":"1062","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/21","activity_end":"2021-08-11 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59246","activity_notes":"Urinal works ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2021 16:46 (roy)<\/b>Assist Michael removing pipework and replacing on urinals<\/p>

16\/08\/2021 08:04 (michaelk)<\/b>Completed quoted repairs, replacing urinal waste pipework in westway offices. Total 445 ex vat.<\/p>

17\/08\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49868","activity_ticket_id":"48248","ticket_reference":"HDT49329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bedroom window locks","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1060","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1060","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/08\/21","activity_end":"2021-08-11 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59247","activity_notes":"Bedroom window lockstoday between 11am and 2:30pm,. Cleaner is on site to give access.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2021 10:10 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 13:49 (travis)<\/b>Realignment of sliding patio door,<\/p>

18\/08\/2021 09:47 (sandra)<\/b>twenty twenty need to return to site as there was not enough time to take off the nosing to see how it could be realigned. Dom asked them to return <\/p>

31\/08\/2021 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49869","activity_ticket_id":"48249","ticket_reference":"HDT49330","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"issue with the door knob","ticket_address_1":"Flat 6, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/08\/21","activity_end":"2021-08-11 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59248","activity_notes":"issue with the door knobThursday at 8 am with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2021 11:04 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 10:47 (iain)<\/b>Refixed door knob, handles and stop.<\/p>

12\/08\/2021 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49870","activity_ticket_id":"48251","ticket_reference":"HDT49332","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Gas and PAT for the 13th August with keys ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/21","activity_end":"2021-08-11 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59249","activity_notes":"Gas and PAT for the 13th August with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2021 13:39 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 08:04 (michaelk)<\/b>Completed full compliance testing 170<\/p>

17\/08\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49871","activity_ticket_id":"48248","ticket_reference":"HDT49329","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Bedroom window locks","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1060","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1060","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"11\/08\/21","activity_end":"2021-08-11 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59250","activity_notes":"Bedroom window lockstoday between 11am and 2:30pm,. Cleaner is on site to give access.","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2021 10:10 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 13:49 (travis)<\/b>Realignment of sliding patio door,<\/p>

18\/08\/2021 09:47 (sandra)<\/b>twenty twenty need to return to site as there was not enough time to take off the nosing to see how it could be realigned. Dom asked them to return <\/p>

31\/08\/2021 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49872","activity_ticket_id":"48197","ticket_reference":"HDT49278","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14355 - Gutter Clearance - PO200716795","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15-17 Mercer Street ","cs_id":"1049","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"1049","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/08\/21","activity_end":"2021-08-11 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59251","activity_notes":"Gutter Clearance Friday morning with cherry picker Timi is going to show you some flashing or pointing she wants doing whilst you are there if it can be reached from Flat 2. ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2021 07:22 (travis)<\/b>High level,out of hours gully clearances.<\/p>

13\/08\/2021 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49873","activity_ticket_id":"48252","ticket_reference":"HDT49333","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To remove & dispose of a book cabinet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"181","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EQ","ticket_client_site":"181","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/08\/21","activity_end":"2021-08-11 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59252","activity_notes":"To remove & dispose of a book cabinet ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2021 14:35 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 15:49 (travis)<\/b>Furniture removal.<\/p>

12\/08\/2021 09:18 (travis)<\/b>Removal of book shelves\/disposal.<\/p>

12\/08\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49874","activity_ticket_id":"48253","ticket_reference":"HDT49334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not draining","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/08\/21","activity_end":"2021-08-11 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59253","activity_notes":"dishwasher not draining","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2021 16:05 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 16:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49875","activity_ticket_id":"48195","ticket_reference":"HDT49276","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"communial aerial problems ","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/21","activity_end":"2021-08-11 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59254","activity_notes":"communial aerial problems - quote needed for works Ward aerial to attend Thursday between 10 - 12 they will call you half hour before they attend ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 13:34 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 09:32 (sandra)<\/b>site visit 12\/08<\/p>

12\/08\/2021 10:47 (sandra)<\/b>no access to Flat 1 as tenant was home and wouldnt let us in. report being sent over based on information we could get <\/p>

12\/08\/2021 13:42 (roy)<\/b>Gave access to Ward Aerials hour late<\/p>

19\/08\/2021 16:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/09\/2021 16:42 (sandra)<\/b>checked and found a faulty multi-switch behind a panel beside flat 3. Replaced unit tested and left working <\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49876","activity_ticket_id":"48250","ticket_reference":"HDT49331","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 & 20 New Cavendish Street ","cs_id":"1073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1073","ticket_status_code":"Cancelled","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"11\/08\/21","activity_end":"2021-08-11 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59255","activity_notes":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2021 11:31 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 13:19 (sandra)<\/b>works to 16 have been completed by contractors carrying out major works at the property. Wendy to let us know if 20 NCS is to go ahead. when she returns from AL<\/p>

08\/09\/2021 13:06 (sandra)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49877","activity_ticket_id":"48250","ticket_reference":"HDT49331","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 & 20 New Cavendish Street ","cs_id":"1073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1073","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/21","activity_end":"2021-08-11 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59256","activity_notes":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2021 11:31 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 13:19 (sandra)<\/b>works to 16 have been completed by contractors carrying out major works at the property. Wendy to let us know if 20 NCS is to go ahead. when she returns from AL<\/p>

08\/09\/2021 13:06 (sandra)<\/b>(Placed On Hold) <\/p>

10\/12\/2021 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49878","activity_ticket_id":"48254","ticket_reference":"HDT49335","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"no hot water or heating ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/21","activity_end":"2021-08-11 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59257","activity_notes":"no hot water or heating for Thursday morning - the tenant will be home ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2021 16:40 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 08:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49879","activity_ticket_id":"48255","ticket_reference":"HDT49336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"IW\/JH\/14362 - Quote on various works - FOR TUESDAY MORNING ?","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/08\/21","activity_end":"2021-08-31 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59258","activity_notes":"With Roy for 9am on Friday 27th August Two men to remove 2No sash windows, remove 3No cords and Supply and fit with new. reinstate windowand make good, and leave in full working order.To supply and fit a blanking plate to wall where heating thermostat was originally situated","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:42 (sandra)<\/b>Booked for Friday <\/p>

25\/08\/2021 09:35 (jane)<\/b>Re-attending on Tuesday 31st August <\/p>

31\/08\/2021 11:48 (travis)<\/b>X2 windows, replacement of broken sash cords.<\/p>

31\/08\/2021 21:31 (roy)<\/b>Assist Travis with blind.Michael assisted with 2nx bind<\/p>

08\/09\/2021 13:07 (sandra)<\/b>(Ticket Closed)<\/p>

08\/09\/2021 13:27 (sandra)<\/b>emailed for access to fit blanking plate <\/p>

09\/09\/2021 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/10\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49880","activity_ticket_id":"48255","ticket_reference":"HDT49336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"IW\/JH\/14362 - Quote on various works - FOR TUESDAY MORNING ?","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/08\/21","activity_end":"2021-08-11 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59259","activity_notes":"Quote on various works - FOR TUESDAY MORNING, AWAITING TO HEAR BACK Please raise a work order for Reddan to quote to repair two windows, replacing all 4 cords and replacing two panes of glass.whilst there can we look into the issue with a hole left in the wall from the boiler works in December please?","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 09:42 (sandra)<\/b>Booked for Friday <\/p>

25\/08\/2021 09:35 (jane)<\/b>Re-attending on Tuesday 31st August <\/p>

31\/08\/2021 11:48 (travis)<\/b>X2 windows, replacement of broken sash cords.<\/p>

31\/08\/2021 21:31 (roy)<\/b>Assist Travis with blind.Michael assisted with 2nx bind<\/p>

08\/09\/2021 13:07 (sandra)<\/b>(Ticket Closed)<\/p>

08\/09\/2021 13:27 (sandra)<\/b>emailed for access to fit blanking plate <\/p>

09\/09\/2021 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/10\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49881","activity_ticket_id":"48255","ticket_reference":"HDT49336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"IW\/JH\/14362 - Quote on various works - FOR TUESDAY MORNING ?","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/21","activity_end":"2021-08-31 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59260","activity_notes":"With Travis for Friday 27th August at 9amTwo men to remove 2No sash windows, remove 3No cords and Supply and fit with new. reinstate windowand make good, and leave in full working order.To supply and fit a blanking plate to wall where heating thermostat was originally situated","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:42 (sandra)<\/b>Booked for Friday <\/p>

25\/08\/2021 09:35 (jane)<\/b>Re-attending on Tuesday 31st August <\/p>

31\/08\/2021 11:48 (travis)<\/b>X2 windows, replacement of broken sash cords.<\/p>

31\/08\/2021 21:31 (roy)<\/b>Assist Travis with blind.Michael assisted with 2nx bind<\/p>

08\/09\/2021 13:07 (sandra)<\/b>(Ticket Closed)<\/p>

08\/09\/2021 13:27 (sandra)<\/b>emailed for access to fit blanking plate <\/p>

09\/09\/2021 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/10\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49882","activity_ticket_id":"48256","ticket_reference":"HDT49337","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"TV signal problems ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Gone To Quote","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"12\/08\/21","activity_end":"2021-08-12 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59261","activity_notes":"TV signal problems We have had a few issues with TV signals in 3 of our properties in 27 Slingsby Place.One of our tenant instructed SKY to come out and investigate the problem, however after revisiting a couple of times they told us that there is no satellite signal to the property (flat 4).They also mentioned that in flat 3 the signal is on and off; in flat 5 they fitted some kind of an adjuster in the flat that seemingly fixed the problem, however the signal here is also intermittent. According to the SKY engineer the issue is with the communal satellite system. They also mentioned that the faceplate inside the flats could be causing problems as well.As satellite related matters are far from my expertise, I would like to ask you to please book an engineer to attend at their soonest availability.I have cc-d Sue into this email as she will be the first point of contact for the both you and the engineer. ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2021 09:01 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 12:14 (sandra)<\/b>Appointment have been booked for Tuesday 24.08.21 between 0800-1000 and you will notify Flats 4 & 5 that we are coming and need to be at home.<\/p>

27\/08\/2021 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49883","activity_ticket_id":"47928","ticket_reference":"HDT49009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrical issues and general maintenance issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/08\/21","activity_end":"2021-08-12 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59262","activity_notes":"cupboard door need refitting ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 10:21 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 12:28 (sandra)<\/b>emailed for access <\/p>

05\/07\/2021 06:59 (alan)<\/b>Replace faulty dimmer module <\/p>

05\/07\/2021 08:55 (roy)<\/b>Unable to repair bind Measure fr new<\/p>

09\/07\/2021 10:02 (jane)<\/b>New blind on order <\/p>

10\/08\/2021 16:50 (sandra)<\/b>the cupboard in the bathroom is faulty. Seems it may of happened when we was unblocking the sink. needs to be looked at <\/p>

12\/08\/2021 13:14 (travis)<\/b>Refitted kitchen blind,Refitted kitchen cupboard doors,<\/p>

17\/08\/2021 16:03 (sandra)<\/b>blind is being given to Travis from Iain <\/p>

23\/08\/2021 09:25 (travis)<\/b>Supply and fit new blind.<\/p>

23\/08\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49884","activity_ticket_id":"48233","ticket_reference":"HDT49314","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"RH\/JH\/14364 - Roof repairs ","ticket_address_1":"Flat 3","ticket_address_2":"69 Lisson Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 5DA","cs_address_1":"Flat 3","cs_id":"972","cs_address_2":"69 Lisson Street ","cs_town":"London ","cs_postcode":"NW1 5DA","ticket_client_site":"972","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/21","activity_end":"2021-08-16 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59263","activity_notes":"Roof repairs 16th August using the scaffold with Travis Following inspection noticed split in the asphalt, we would recommend :Too sweep down roof, make good and apply flashband and acrolpol to coat area.To allow to carry out repairs to flashings where liftedTo carry out repairs to sections of Coping stones and sealTo supply and fit witches hat to the roof outlet on completion","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 11:50 (travis)<\/b>Roof repairs.<\/p>

16\/08\/2021 17:03 (roy)<\/b>Roof works<\/p>

17\/08\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49885","activity_ticket_id":"48233","ticket_reference":"HDT49314","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"RH\/JH\/14364 - Roof repairs ","ticket_address_1":"Flat 3","ticket_address_2":"69 Lisson Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 5DA","cs_address_1":"Flat 3","cs_id":"972","cs_address_2":"69 Lisson Street ","cs_town":"London ","cs_postcode":"NW1 5DA","ticket_client_site":"972","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/21","activity_end":"2021-08-16 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59264","activity_notes":"Roof repairs with Roy using the scaffold Monday 16th Following inspection noticed split in the asphalt, we would recommend :Too sweep down roof, make good and apply flashband and acrolpol to coat area.To allow to carry out repairs to flashings where liftedTo carry out repairs to sections of Coping stones and sealTo supply and fit witches hat to the roof outlet on completion","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 11:50 (travis)<\/b>Roof repairs.<\/p>

16\/08\/2021 17:03 (roy)<\/b>Roof works<\/p>

17\/08\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49886","activity_ticket_id":"48257","ticket_reference":"HDT49338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock change","ticket_address_1":"Flat 3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1076","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1076","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/08\/21","activity_end":"2021-08-12 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59265","activity_notes":"lock change","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2021 15:14 (System)<\/b>Ticket Created<\/p>

02\/09\/2021 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49887","activity_ticket_id":"48258","ticket_reference":"HDT49339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet push button faulty ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1077","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1077","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/21","activity_end":"2021-08-12 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59266","activity_notes":"toilet push button faulty can you also check the worktop that is chipped at the bottom for Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2021 15:18 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 15:27 (sandra)<\/b>courts to attend Friday <\/p>

16\/08\/2021 08:02 (michaelk)<\/b>Attended to investigate toilet push button. A replacement is required and have ordered. Lilian wants this completed when Dean carries out painting repairs.<\/p>

08\/09\/2021 06:34 (michaelk)<\/b>Attended site to replace gerberit dual flush button to ensuite bathroom. Completed work and re-sealed worktop on completion. 2hrs labour plus parts 163.50 ex vat.<\/p>

09\/09\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49888","activity_ticket_id":"48259","ticket_reference":"HDT49340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out in common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/21","activity_end":"2021-08-12 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59267","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2021 15:28 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 15:55 (roy)<\/b>Reset fuse All ok<\/p>

13\/08\/2021 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49889","activity_ticket_id":"48260","ticket_reference":"HDT49341","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call-out - Flats 6 and 7 - Blocked toilets and showers","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/21","activity_end":"2021-08-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59268","activity_notes":"Emergency call-out - Flats 6 and 7 - Blocked toilets and showers","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2021 09:30 (System)<\/b>Ticket Created<\/p>

13\/08\/2021 09:31 (jane)<\/b>(Ticket Closed)<\/p>

13\/08\/2021 16:53 (roy)<\/b>Blocked toilets flats 6 and 7<\/p>

13\/08\/2021 16:53 (roy)<\/b>Blocked toilets flats 6 and 7<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49890","activity_ticket_id":"48174","ticket_reference":"HDT49255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - tenant is home ","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/08\/21","activity_end":"2021-08-13 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59269","activity_notes":"To attend to leak - tenant is home look into a leak in this flat, originating from the flat above","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 12:50 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 15:35 (travis)<\/b>Sourced leak to 22mm copper pipe weeping in ceiling void.<\/p>

30\/07\/2021 15:54 (jane)<\/b>Submitted report to client, waiting for instructions to attend on Monday <\/p>

03\/08\/2021 10:40 (sandra)<\/b>Leak into flat 4 There is a bathroom above the leak but no sign of water anywhere.I didn't want to disturb the silicone to look further but I believe it is coming externally.I cleared an outlet and it is possible this restricted the flow of water during the heavy rain recently.If the damp gets worse then further investigation will be required.On another note there is rubbish on the roof and a large hole where cable passes through the wall.There is a coping stone left on the floor.I believe these will contribute to leaks in the futureROY<\/p>

04\/08\/2021 14:57 (alan)<\/b>Help Mike K remove bathroom cabinets and access water leak or <\/p>

04\/08\/2021 20:07 (michaelk)<\/b>Attended site to repair hws leak in bathroom ceiling. Removed right hand bathroom cabinet to expose ceiling and cut back plasterboard. Drained hws system and cut out faulty 28mm pipework and fittings. Attempted to re-solder some existing fittings but these proved to be damaged. Further pipework was cut back and replaced. Tested pipework for leaks, vented and reinstated hws. The right hand cupboard and surrounding plasterboard has been left exposed to dry out. Cleaned bathroom on completion. 7hrs labour plus materials. Total 345.50 ex vat.<\/p>

05\/08\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

13\/08\/2021 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2021 16:48 (roy)<\/b>Assist Michael in replacing cabinet and doors.Problem also with 2nd toilet<\/p>

16\/08\/2021 07:57 (michaelk)<\/b>Attended site to rebuild bathroom cabinet following leak. Adjacent wall needs re-painting, have reported to lilian. 2hrs labour 95.<\/p>

17\/08\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49891","activity_ticket_id":"47987","ticket_reference":"HDT49068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks and meter reads - 09\/08\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1003","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1003","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/21","activity_end":"2021-08-13 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59270","activity_notes":"Extractor in kitchen not working Oven light not working Two wall lights not working Keys - ITCs","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:15 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 10:46 (iain)<\/b>Quote for clearance and ITC's.<\/p>

13\/08\/2021 11:26 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:17 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:17 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:18 (iain)<\/b>2 fridge shelves on order.<\/p>

13\/08\/2021 12:52 (jane)<\/b>Fridge parts on order from Neff direct <\/p>

13\/08\/2021 12:56 (jane)<\/b>Twenty Twenty to attend to the left hand side UPVC sash window will not stay up<\/p>

16\/08\/2021 11:14 (alan)<\/b>Replace blown lamps in FlatRepair extractor hood in kitchenClean filter in extractor in bathroomLook at oven and supply quote for replacement<\/p>

20\/08\/2021 12:01 (iain)<\/b>Fridge parts fitted.<\/p>

20\/08\/2021 12:22 (jane)<\/b>(Ticket Closed)<\/p>

02\/09\/2021 16:44 (sandra)<\/b>fault found to be balances. further access required. need to remove secondary glazing and blind <\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49892","activity_ticket_id":"48247","ticket_reference":"HDT49328","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/14369 - Urinal works ","ticket_address_1":"Network Hub","ticket_address_2":"292 Kensal Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10","cs_address_1":"Network Hub","cs_id":"1062","cs_address_2":"292 Kensal Road ","cs_town":"London","cs_postcode":"W10","ticket_client_site":"1062","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/21","activity_end":"2021-08-13 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59271","activity_notes":"Urinal works ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2021 16:46 (roy)<\/b>Assist Michael removing pipework and replacing on urinals<\/p>

16\/08\/2021 08:04 (michaelk)<\/b>Completed quoted repairs, replacing urinal waste pipework in westway offices. Total 445 ex vat.<\/p>

17\/08\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49893","activity_ticket_id":"48174","ticket_reference":"HDT49255","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To attend to leak - tenant is home ","ticket_address_1":"Flat 3, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/21","activity_end":"2021-08-13 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59272","activity_notes":"To attend to leak - tenant is home look into a leak in this flat, originating from the flat above","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 12:50 (System)<\/b>Ticket Created<\/p>

30\/07\/2021 15:35 (travis)<\/b>Sourced leak to 22mm copper pipe weeping in ceiling void.<\/p>

30\/07\/2021 15:54 (jane)<\/b>Submitted report to client, waiting for instructions to attend on Monday <\/p>

03\/08\/2021 10:40 (sandra)<\/b>Leak into flat 4 There is a bathroom above the leak but no sign of water anywhere.I didn't want to disturb the silicone to look further but I believe it is coming externally.I cleared an outlet and it is possible this restricted the flow of water during the heavy rain recently.If the damp gets worse then further investigation will be required.On another note there is rubbish on the roof and a large hole where cable passes through the wall.There is a coping stone left on the floor.I believe these will contribute to leaks in the futureROY<\/p>

04\/08\/2021 14:57 (alan)<\/b>Help Mike K remove bathroom cabinets and access water leak or <\/p>

04\/08\/2021 20:07 (michaelk)<\/b>Attended site to repair hws leak in bathroom ceiling. Removed right hand bathroom cabinet to expose ceiling and cut back plasterboard. Drained hws system and cut out faulty 28mm pipework and fittings. Attempted to re-solder some existing fittings but these proved to be damaged. Further pipework was cut back and replaced. Tested pipework for leaks, vented and reinstated hws. The right hand cupboard and surrounding plasterboard has been left exposed to dry out. Cleaned bathroom on completion. 7hrs labour plus materials. Total 345.50 ex vat.<\/p>

05\/08\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>

13\/08\/2021 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2021 16:48 (roy)<\/b>Assist Michael in replacing cabinet and doors.Problem also with 2nd toilet<\/p>

16\/08\/2021 07:57 (michaelk)<\/b>Attended site to rebuild bathroom cabinet following leak. Adjacent wall needs re-painting, have reported to lilian. 2hrs labour 95.<\/p>

17\/08\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49894","activity_ticket_id":"48261","ticket_reference":"HDT49342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14377 - New washing machine - Hotpoint option one ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/08\/21","activity_end":"2021-08-13 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59273","activity_notes":"New washing machine - Hotpoint option ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 11:27 (jane)<\/b>New appliance being fitted on Wednesday, 25\/08 between 10 and 2pm, please use management keys in case tenant is not home.<\/p>

25\/08\/2021 14:07 (jane)<\/b>(Ticket Closed)<\/p>

07\/09\/2021 13:45 (sandra)<\/b>cupboard door to washer\/dryer still to be retrurned and fitted by Repairaid. When they return they will take the details for the fridge door compartment and shelf <\/p>

07\/09\/2021 13:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/09\/2021 09:20 (sandra)<\/b>booked for Tuesday 14th between 12 - 6pm. Waiting on access. integrated door will be fitted and the fridge broken compartments will also be noted for order <\/p>

16\/09\/2021 16:25 (jane)<\/b>No access arranging another date <\/p>

21\/09\/2021 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49895","activity_ticket_id":"47987","ticket_reference":"HDT49068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks and meter reads - 09\/08\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1003","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1003","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"13\/08\/21","activity_end":"2021-08-13 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59274","activity_notes":"inter-tenancy checks and meter reads - 09\/08\/21","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2021 13:15 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 10:46 (iain)<\/b>Quote for clearance and ITC's.<\/p>

13\/08\/2021 11:26 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:17 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:17 (iain)<\/b>ITC's.<\/p>

13\/08\/2021 12:18 (iain)<\/b>2 fridge shelves on order.<\/p>

13\/08\/2021 12:52 (jane)<\/b>Fridge parts on order from Neff direct <\/p>

13\/08\/2021 12:56 (jane)<\/b>Twenty Twenty to attend to the left hand side UPVC sash window will not stay up<\/p>

16\/08\/2021 11:14 (alan)<\/b>Replace blown lamps in FlatRepair extractor hood in kitchenClean filter in extractor in bathroomLook at oven and supply quote for replacement<\/p>

20\/08\/2021 12:01 (iain)<\/b>Fridge parts fitted.<\/p>

20\/08\/2021 12:22 (jane)<\/b>(Ticket Closed)<\/p>

02\/09\/2021 16:44 (sandra)<\/b>fault found to be balances. further access required. need to remove secondary glazing and blind <\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49896","activity_ticket_id":"48262","ticket_reference":"HDT49343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts lighting to be checked ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/21","activity_end":"2021-08-13 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59275","activity_notes":"Common parts lighting to be checked ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2021 16:15 (System)<\/b>Ticket Created<\/p>

13\/08\/2021 16:45 (roy)<\/b>Reset fuse and checked all lighting<\/p>

13\/08\/2021 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49897","activity_ticket_id":"48263","ticket_reference":"HDT49344","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water leak ","ticket_address_1":"5 Wigmore Mansions ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 2LR","cs_address_1":"5 Wigmore Mansions ","cs_id":"1081","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 2LR","ticket_client_site":"1081","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/08\/21","activity_end":"2021-08-16 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59276","activity_notes":"We have had a report of an overflow pipe running water constantly at the above. Initially reported as being from the overflow from the kitchen soink oin flat 5, the owner there confirms this is not sao and that a previous episode was located in the loft where the water tank was the culprit. ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2021 09:49 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 14:32 (sandra)<\/b>(Ticket Closed)<\/p>

16\/08\/2021 17:06 (roy)<\/b>Unable to find overflowing pipe<\/p>

17\/08\/2021 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/08\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49898","activity_ticket_id":"48263","ticket_reference":"HDT49344","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water leak ","ticket_address_1":"5 Wigmore Mansions ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 2LR","cs_address_1":"5 Wigmore Mansions ","cs_id":"1081","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 2LR","ticket_client_site":"1081","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/21","activity_end":"2021-08-16 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59277","activity_notes":"KEYS FROM 1 Margaret street We have had a report of an overflow pipe running water constantly at the above. Initially reported as being from the overflow from the kitchen soink oin flat 5, the owner there confirms this is not sao and that a previous episode was located in the loft where the water tank was the culprit. ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 09:49 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 14:32 (sandra)<\/b>(Ticket Closed)<\/p>

16\/08\/2021 17:06 (roy)<\/b>Unable to find overflowing pipe<\/p>

17\/08\/2021 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/08\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49899","activity_ticket_id":"48264","ticket_reference":"HDT49345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hour - Blocked Shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/21","activity_end":"2021-08-16 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59278","activity_notes":"Emergency call out - out of hour - Blocked Shower ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2021 10:05 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49900","activity_ticket_id":"48265","ticket_reference":"HDT49346","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace broken plug on reception heater and carry out a PAT test to heater ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/21","activity_end":"2021-08-16 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59279","activity_notes":"replace broken plug on reception heater and carry out a PAT test to heater ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 10:21 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 11:25 (alan)<\/b>Replace plug and PAT test heater <\/p>

16\/08\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49901","activity_ticket_id":"48266","ticket_reference":"HDT49347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours - shower dripping","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/21","activity_end":"2021-08-16 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59280","activity_notes":"Emergency call out - out of hours - shower dripping","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2021 10:25 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49902","activity_ticket_id":"48267","ticket_reference":"HDT49348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Follow up works to call out 334490","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/21","activity_end":"2021-08-16 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59281","activity_notes":"Replacement valve needed for shower that is dripping ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 15:31 (alan)<\/b>Help Roy with shower<\/p>

16\/08\/2021 17:04 (roy)<\/b>Replace shower controls and resilicone<\/p>

16\/08\/2021 17:09 (roy)<\/b>Unable to turn off shower. Controls brokenIsolated shower NTR<\/p>

17\/08\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49903","activity_ticket_id":"48040","ticket_reference":"HDT49121","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 1:30pm today - resident has water under the carpet ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1023","cs_address_2":"23 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8GH","ticket_client_site":"1023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/21","activity_end":"2021-08-16 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59282","activity_notes":"For 1:30pm today - resident has water under the carpet ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2021 09:21 (System)<\/b>Ticket Created<\/p>

13\/07\/2021 13:59 (travis)<\/b>Lifted sections of carpet and sourced leak to main bathroom toilet,flush pipe is letting by when toilet is flushed.Tenant has a second toilet to use.Toilet will need removing,Flush pipe and cone will need replacing.<\/p>

13\/07\/2021 14:28 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2021 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2021 15:47 (roy)<\/b>Lifted sections of carpet and underlay. Absolutely soaked underneath.Leak is NOT from the toilet but believe it is under the concrete floor. Dried off areas.Need a dehum and need to chop up the floor to seek leak. Have meeting at property tomorrow morning<\/p>

21\/07\/2021 19:57 (roy)<\/b>Returned and set up dehumidifier.Dug up cement floor and traced pipework 6ft.Used aqua vac to suck up water but following meeting at 5pm to discuss how far to dig up.NTR to dig up little bit more.Placed board over trench to allow tenant to walk on.<\/p>

22\/07\/2021 08:58 (sandra)<\/b>dehum set up <\/p>

22\/07\/2021 18:07 (roy)<\/b>Met surveyor on site and as per instruction lifted more concrete floor.Leak has now been detected and Michael to attend site on Friday to rectify.All lounge and hallway carpet needs lifting to allow floor to dry before new carpet can be laid.Also we need to infill 20ft trenchPlaced more boards to cover trench<\/p>

23\/07\/2021 13:44 (roy)<\/b>With Michael to repair pipeRemoval of rubbish<\/p>

28\/07\/2021 07:13 (michaelk)<\/b>Attended site to repair hws pipe in kitchen. Leak was caused by a damaged section of copper, which was cut back. Left site fully operational. 2hrs 95.<\/p>

29\/07\/2021 11:20 (travis)<\/b>Screening voids in flooring.<\/p>

10\/08\/2021 09:30 (sandra)<\/b>de-humidifier still on hire <\/p>

16\/08\/2021 11:49 (travis)<\/b>Off hired dehumidifier.<\/p>

17\/08\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49904","activity_ticket_id":"48241","ticket_reference":"HDT49322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine keeps tripping out","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1071","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1071","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/08\/21","activity_end":"2021-08-16 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59283","activity_notes":"Washing machine keeps tripping out","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 14:29 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 10:18 (roy)<\/b>Washing machine keeps tripping circuit board. Drained machine and opened door for tenants.Removed fuse from switch spur.Appliance engineer required<\/p>

11\/08\/2021 11:03 (sandra)<\/b>booked for Monday 10 - 2pmWaiting to here if tenant will be home for access <\/p>

11\/08\/2021 11:56 (sandra)<\/b>tenant will provide access <\/p>

16\/08\/2021 12:11 (iain)<\/b>Repairaid.<\/p>

17\/08\/2021 09:36 (sandra)<\/b>heater on washer\/dryer needs to be replaced. quote to follow <\/p>

19\/08\/2021 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49905","activity_ticket_id":"48268","ticket_reference":"HDT49349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flower Box relocation ","ticket_address_1":"Flat 1, ","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, ","cs_id":"1088","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1088","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/21","activity_end":"2021-10-05 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59284","activity_notes":"Danny confirmed for tomorrow (Tuesday) via keys Flower Box relocation Tenant leaves on 30th September and we just need the keys for the common parts at 15 Tavistock. ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 14:29 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 11:01 (sandra)<\/b>access asked for Wednesday <\/p>

13\/09\/2021 13:55 (jane)<\/b>Requesting access for tomorrow afternoon <\/p>

13\/09\/2021 14:39 (jane)<\/b>Lets now leave this until the T leaves as he is not permitting access at this timeHe leaves on the 30th we just need the keys for the common parts at 15 Tavistock. <\/p>

01\/10\/2021 16:16 (sandra)<\/b>Can we please return the flower boxes from 15 Tavistock St Plant Deck area to 1, 21 Catherine St please? Please confirm when you can attend so that we can book this in with the tenant <\/p>

01\/10\/2021 16:17 (sandra)<\/b>emailed for Tuesday <\/p>

05\/10\/2021 16:18 (dan)<\/b>Relocated flower boxes<\/p>

05\/10\/2021 16:42 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2021 16:05 (iain)<\/b>Planterd.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49906","activity_ticket_id":"48267","ticket_reference":"HDT49348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Follow up works to call out 334490","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/21","activity_end":"2021-08-16 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59285","activity_notes":"Replacement valve needed for shower that is dripping ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 15:31 (alan)<\/b>Help Roy with shower<\/p>

16\/08\/2021 17:04 (roy)<\/b>Replace shower controls and resilicone<\/p>

16\/08\/2021 17:09 (roy)<\/b>Unable to turn off shower. Controls brokenIsolated shower NTR<\/p>

17\/08\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49907","activity_ticket_id":"48270","ticket_reference":"HDT49351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14340 - Common Parts Staircase redecoration ","ticket_address_1":"1-3 Horse & Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse & Dolphin","cs_id":"644","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"644","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/08\/21","activity_end":"2021-08-16 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59286","activity_notes":"Common Parts Staircase Redecoration","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 17:46 (dean)<\/b>Done 1040.00<\/p>

02\/09\/2021 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49908","activity_ticket_id":"48272","ticket_reference":"HDT49353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14378 - Signage swap out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/08\/21","activity_end":"2021-08-16 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59287","activity_notes":"Signage swap out ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 16:27 (travis)<\/b>Signage changeover.<\/p>

19\/08\/2021 15:34 (iain)<\/b>Signage.<\/p>

19\/08\/2021 15:35 (iain)<\/b>Signage.<\/p>

19\/08\/2021 15:36 (iain)<\/b>Signage.<\/p>

19\/08\/2021 15:37 (iain)<\/b>Signage.<\/p>

19\/08\/2021 15:37 (iain)<\/b>Colosseum, opera qaurter and Fitzrovia complete.Not Chinatown.<\/p>

21\/08\/2021 12:55 (iain)<\/b>Make good, 44 Floral st.<\/p>

21\/08\/2021 12:55 (iain)<\/b>Make good, 44 Floral st.<\/p>

23\/08\/2021 15:55 (travis)<\/b>Signage swap over,1a Gerrard Pl , internal decoration req.9-10 Horse & Dolphin Yd, internal decoration required,1-3 Horse & Dolphin Yd, internal decoration required,2 Gerrard Pl, internal decoration required.<\/p>

24\/08\/2021 15:20 (travis)<\/b>Signage change over,4 Gerrard st,no decoration,5 Gerrard st,no decoration,8 Gerrard st, internal decoration,11a Gerrard st, internal decoration,37-38 Gerrard st, internal decoration,39 Gerrard st, internal decoration,27 lisle st, internal decoration,28 lisle st, internal decoration,9a little Newport st,no decoration,16a little Newport st, internal decoration,21 Newport court ,top fl only decoration,24 Newport court,no decoration,4 Macclesfield st,no decoration,4a Rupert court, internal decoration,5b Rupert court, internal decoration,16a Rupert St, internal decoration req.<\/p>

26\/08\/2021 15:29 (travis)<\/b>34 Rupert St, decoration required,36-40 Rupert St, decoration required,52 Shaftesbury ave, decoration required,58 Shaftesbury ave, decoration required,62 Shaftesbury ave,no decoration,66 Shaftesbury ave,no decoration,68 Shaftesbury, decoration required,72 Shaftesbury ave,no decoration required76 Shaftesbury ave, decoration required,78 Shaftesbury ave, decoration required,82-88 Shaftesbury ave, decoration required,94 Shaftesbury ave,no decoration,24 wardour st, decoration required,25 wardour st,no decoration,39 wardour st,no decoration.<\/p>

27\/08\/2021 15:57 (travis)<\/b>Fitted last of signage\/removed old signage.Removed old metal signs in bin stores and fitted new cctv signage.<\/p>

06\/09\/2021 11:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49909","activity_ticket_id":"48271","ticket_reference":"HDT49352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty lights in common parts toilets ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/21","activity_end":"2021-08-16 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59288","activity_notes":"faulty lfaulty lights in common parts toilets","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 14:43 (System)<\/b>Ticket Created<\/p>

16\/08\/2021 15:32 (alan)<\/b>Investigate light not working in common parts toiletFault found to be fitting ordered replacement<\/p>

17\/08\/2021 13:31 (alan)<\/b>Return to site and replaced faulty light fitting in common parts toilet<\/p>

18\/08\/2021 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49910","activity_ticket_id":"48273","ticket_reference":"HDT49354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate common parts toilet seat ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1089","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1089","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/21","activity_end":"2021-08-16 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59289","activity_notes":"reinstate common parts toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 14:54 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 09:18 (travis)<\/b>Sourced correct fixings for toilet seat and reinstated,Returned keys to management offices.<\/p>

17\/08\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49911","activity_ticket_id":"48274","ticket_reference":"HDT49355","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/SW\/14380 - Remedial electrical works ","ticket_address_1":"4 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Slingsby Place ","cs_id":"1086","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1086","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/21","activity_end":"2021-08-16 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59290","activity_notes":"Remedial electrical works Can we order the parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 07:32 (alan)<\/b>Quoted works <\/p>

29\/09\/2021 13:57 (alan)<\/b>Quoted works <\/p>

29\/09\/2021 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49912","activity_ticket_id":"48275","ticket_reference":"HDT49356","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14379 - Electrical Emergency light test and NICEic ","ticket_address_1":"7 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Slingsby Place ","cs_id":"1085","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1085","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/21","activity_end":"2021-08-16 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59291","activity_notes":"Electrical Emergency light test and NICEic ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 09:34 (alan)<\/b>Quoted works <\/p>

06\/09\/2021 10:38 (sandra)<\/b>(Ticket Closed)<\/p>

07\/09\/2021 08:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/09\/2021 13:04 (alan)<\/b>Electrical inspection <\/p>

17\/09\/2021 13:05 (alan)<\/b>Complete electrical inspection<\/p>

26\/09\/2021 18:38 (alan)<\/b>Electrical inspection <\/p>

27\/09\/2021 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49913","activity_ticket_id":"48277","ticket_reference":"HDT49358","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water to be cleared from flat roof above flat D","ticket_address_1":"Flat D","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat D","cs_id":"1092","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"1092","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/21","activity_end":"2021-08-17 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59292","activity_notes":"water to be cleared from flat roof above flat D -WEDNESDAYCan we have a call out to the above as there is water building up. Access can be given on Wednesday at 1pm via Flat 1 if you can confirm attendance please asap?","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:40 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 17:00 (sandra)<\/b>1pm wednesday <\/p>

18\/08\/2021 14:07 (travis)<\/b>Roof clearance,rubbish\/debris disposed off.<\/p>

18\/08\/2021 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49914","activity_ticket_id":"48278","ticket_reference":"HDT49359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 25th August","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/21","activity_end":"2021-08-25 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59293","activity_notes":"Gas and PAT compliance testing - 25th August","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:51 (System)<\/b>Ticket Created<\/p>

30\/08\/2021 17:35 (michaelk)<\/b>Completed full compliance testing. 185.<\/p>

31\/08\/2021 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49915","activity_ticket_id":"48279","ticket_reference":"HDT49360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and Pat compliance testing - 31st August ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/21","activity_end":"2021-08-31 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59294","activity_notes":"Gas and Pat compliance testing - 31st August ","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2021 09:52 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 14:25 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 07:32 (michaelk)<\/b>Completed full compliance. 185<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49916","activity_ticket_id":"48276","ticket_reference":"HDT49357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the boiler and show the tenant how to use it ","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59295","activity_notes":"check the boiler and show the tenant how to use it Thursday at 09.00 am","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:07 (System)<\/b>Ticket Created<\/p>

24\/08\/2021 21:41 (roy)<\/b>Unabld go show tenant how to use as there are numerous faults with the heating.Michael to check<\/p>

26\/08\/2021 06:32 (michaelk)<\/b>Attended site to investigate boiler overheating. A replacement pcb and aav are required. Both parts are on order, also noticed that the potable expansion vessel is flooded and also requires changing. 2hrs labour 95.<\/p>

13\/09\/2021 11:42 (jane)<\/b>Returning tomorrow at 9am to fit new boiler parts, tenant will give access <\/p>

14\/09\/2021 12:59 (michaelk)<\/b>Attended site to pcb, air vent and potable expansion vessel to boiler. Completed works and fully tested heating on completion with tenant. 4hrs labour plus parts total 427.60 ex vat.<\/p>

14\/09\/2021 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49917","activity_ticket_id":"48280","ticket_reference":"HDT49361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and meter reads - can we attend 08\/09 please and complete by COP 09\/09","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/21","activity_end":"2021-09-08 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59296","activity_notes":"Inter-tenancy checks and meter reads -can we attend 08\/09 please and complete by COP 09\/09","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:54 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 21:38 (roy)<\/b>Someone is still at home<\/p>

08\/09\/2021 13:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49918","activity_ticket_id":"48281","ticket_reference":"HDT49362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and meter reads - 18 August ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/08\/21","activity_end":"2021-08-18 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59297","activity_notes":"Inter-tenancy checks and meter reads - 18 August ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:56 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 16:56 (sandra)<\/b>wednesday <\/p>

18\/08\/2021 11:39 (travis)<\/b>ITC list,Decoration required to all walls in stairwell and in bathroom,walls only,Main entrance door handle very loose,Bedroom wall light not working,Storeroom door stop needs replacing,Bathroom door not shutting,Cabinet door glass damaged at bottom,items to remove,Thresholds bar missing,Utility room,items to remove from cupboard,Living Room,wired to remove (data cables ect),Kitchen cupboard doors need realignment and handles tightening up,Extractor above oven not working.<\/p>

18\/08\/2021 15:17 (travis)<\/b>ITC.<\/p>

19\/08\/2021 10:24 (travis)<\/b>I T C works complete,X1 lamp to be replaced, photo of lamp sent via WhatsApp,Decoration required.<\/p>

19\/08\/2021 14:21 (roy)<\/b>Replaced bulbs as requested<\/p>

06\/09\/2021 13:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49919","activity_ticket_id":"48282","ticket_reference":"HDT49363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks and meter reads - 1 October 2021.- To be completed close of business 5th October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/21","activity_end":"2021-10-01 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59298","activity_notes":"inter-tenancy checks and meter reads - 1 October 2021.","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:30 (iain)<\/b>ITC's and meter readings.<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 21:47 (dean)<\/b>Done 80.00<\/p>

11\/10\/2021 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49920","activity_ticket_id":"48283","ticket_reference":"HDT49364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks and meter reads - 5 October 2021.","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1099","cs_address_2":"21 Catherine Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1099","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/10\/21","activity_end":"2021-10-05 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59299","activity_notes":"inter-tenancy checks and meter reads - 5 October 2021.","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 10:02 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49921","activity_ticket_id":"48272","ticket_reference":"HDT49353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14378 - Signage swap out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/21","activity_end":"2021-08-17 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59300","activity_notes":"Signage swap out ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 16:27 (travis)<\/b>Signage changeover.<\/p>

19\/08\/2021 15:34 (iain)<\/b>Signage.<\/p>

19\/08\/2021 15:35 (iain)<\/b>Signage.<\/p>

19\/08\/2021 15:36 (iain)<\/b>Signage.<\/p>

19\/08\/2021 15:37 (iain)<\/b>Signage.<\/p>

19\/08\/2021 15:37 (iain)<\/b>Colosseum, opera qaurter and Fitzrovia complete.Not Chinatown.<\/p>

21\/08\/2021 12:55 (iain)<\/b>Make good, 44 Floral st.<\/p>

21\/08\/2021 12:55 (iain)<\/b>Make good, 44 Floral st.<\/p>

23\/08\/2021 15:55 (travis)<\/b>Signage swap over,1a Gerrard Pl , internal decoration req.9-10 Horse & Dolphin Yd, internal decoration required,1-3 Horse & Dolphin Yd, internal decoration required,2 Gerrard Pl, internal decoration required.<\/p>

24\/08\/2021 15:20 (travis)<\/b>Signage change over,4 Gerrard st,no decoration,5 Gerrard st,no decoration,8 Gerrard st, internal decoration,11a Gerrard st, internal decoration,37-38 Gerrard st, internal decoration,39 Gerrard st, internal decoration,27 lisle st, internal decoration,28 lisle st, internal decoration,9a little Newport st,no decoration,16a little Newport st, internal decoration,21 Newport court ,top fl only decoration,24 Newport court,no decoration,4 Macclesfield st,no decoration,4a Rupert court, internal decoration,5b Rupert court, internal decoration,16a Rupert St, internal decoration req.<\/p>

26\/08\/2021 15:29 (travis)<\/b>34 Rupert St, decoration required,36-40 Rupert St, decoration required,52 Shaftesbury ave, decoration required,58 Shaftesbury ave, decoration required,62 Shaftesbury ave,no decoration,66 Shaftesbury ave,no decoration,68 Shaftesbury, decoration required,72 Shaftesbury ave,no decoration required76 Shaftesbury ave, decoration required,78 Shaftesbury ave, decoration required,82-88 Shaftesbury ave, decoration required,94 Shaftesbury ave,no decoration,24 wardour st, decoration required,25 wardour st,no decoration,39 wardour st,no decoration.<\/p>

27\/08\/2021 15:57 (travis)<\/b>Fitted last of signage\/removed old signage.Removed old metal signs in bin stores and fitted new cctv signage.<\/p>

06\/09\/2021 11:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49922","activity_ticket_id":"48284","ticket_reference":"HDT49365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/21","activity_end":"2021-08-17 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59301","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 11:10 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 15:43 (alan)<\/b>Electrical inspection will <\/p>

18\/08\/2021 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49923","activity_ticket_id":"48285","ticket_reference":"HDT49366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The screws of the hinge of the wardrobe dropped out. There is no grip in the wood so I cannot screw it back in.","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/21","activity_end":"2021-08-19 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59302","activity_notes":"The screws of the hinge of the wardrobe dropped out. There is no grip in the wood so I cannot screw it back in.THURSDAY BETWEEN 11 - 12 PM","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 14:03 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 16:56 (sandra)<\/b>Thursday 11 am <\/p>

19\/08\/2021 13:08 (roy)<\/b>Refixed hinge <\/p>

19\/08\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49924","activity_ticket_id":"48286","ticket_reference":"HDT49367","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"front door is sticking and posing a security risk ","ticket_address_1":"30 Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DP","cs_address_1":"30 Floral Street ","cs_id":"1104","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DP","ticket_client_site":"1104","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/21","activity_end":"2021-08-17 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59303","activity_notes":"FOR WEDNESDAY MORNING front door is sticking and posing a security risk There is a porter at the property (Michael) who should be able to assist. ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 15:44 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 16:55 (sandra)<\/b>wednesday morning <\/p>

18\/08\/2021 09:45 (roy)<\/b>Faulty door release.Is also on a mag lock so no security issue.Foxes may need to order door release but looking into it now<\/p>

18\/08\/2021 09:45 (roy)<\/b>Faulty door release.Is also on a mag lock so no security issue.Foxes may need to order door release but looking into it now<\/p>

19\/08\/2021 17:03 (roy)<\/b>Foxes returned s fitted new door release<\/p>

20\/08\/2021 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49925","activity_ticket_id":"48287","ticket_reference":"HDT49368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"All of the wall lights in the kitchen don't seem to work or connect to the switch + one light in the bedroom. If it would be possible to send someone to check on this asap it would be great.","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/21","activity_end":"2021-08-17 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59304","activity_notes":"All of the wall lights in the kitchen don't seem to work or connect to the switch + one light in the bedroom. If it would be possible to send someone to check on this asap it would be great.","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 15:46 (System)<\/b>Ticket Created<\/p>

18\/08\/2021 16:48 (sandra)<\/b>3 x lights in kitchen not working. Faulty dimmer module.Replaced module but 1 x light still not working Bulbs okAlan advised me to fit a light pendant to see if that worked........it did.Faulty light fitting Did same in the bedroom and that light also faulty.Alan to attend on Friday to rewire the lights<\/p>

19\/08\/2021 13:17 (roy)<\/b>Replaced faulty dimmer module.But 1 x light in lounge and 1 x in bedroom still not working.Bulbs is ok.Alan said it needs rewiring <\/p>

20\/08\/2021 13:59 (alan)<\/b>Rewire 2 faulty wall lights <\/p>

20\/08\/2021 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49926","activity_ticket_id":"48288","ticket_reference":"HDT49369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"eye bolt test ","ticket_address_1":"82 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 5AY","cs_address_1":"82 Shaftesbury Avenue","cs_id":"1106","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 5AY","ticket_client_site":"1106","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/09\/21","activity_end":"2021-09-28 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59305","activity_notes":"Combined Retest \/ Inspection ServicesSite - 82 Shaftesbury Avenue, London, London, W1D 6NG2.00 x Eye Bol","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 15:49 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 11:01 (jane)<\/b>Attending on 28\/09\/2021 as agreed with client, Roy to give access <\/p>

28\/09\/2021 10:03 (roy)<\/b>Give access to Height Safe<\/p>

06\/10\/2021 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49927","activity_ticket_id":"48289","ticket_reference":"HDT49370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - 19 August ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1107","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1107","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/08\/21","activity_end":"2021-08-26 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59306","activity_notes":"Inter-tenancy checks and meter reads ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 15:54 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 10:18 (sandra)<\/b>attended and found there is still refurbishment going on and we cannot do any inter-tenancy <\/p>

06\/09\/2021 13:04 (sandra)<\/b>(Placed On Hold) refurb works still in progress. awaiting for instruction <\/p>

07\/10\/2021 14:00 (jane)<\/b>(Removed from on-hold)<\/p>

07\/10\/2021 22:09 (roy)<\/b>Inter tenancy list<\/p>

08\/10\/2021 09:44 (travis)<\/b>List of works.<\/p>

08\/10\/2021 10:31 (sandra)<\/b>immersion working and toilet has been reconnected to wall <\/p>

08\/10\/2021 10:32 (sandra)<\/b>angela said just look at immersion and toilet and garry would look at the chain <\/p>

08\/10\/2021 10:41 (roy)<\/b>Reset controls for the hot water.All ok<\/p>

08\/10\/2021 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49928","activity_ticket_id":"47989","ticket_reference":"HDT49070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/09\/2021 - Can we have this one completed by COP 08\/09\/21 ","ticket_address_1":"Flat 1","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/21","activity_end":"2021-09-01 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59307","activity_notes":"inter-tenancy checks and meter reads - 01\/09\/2021To be completed by 8th September ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:21 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 15:09 (travis)<\/b>Itc check\/list,& meter reads,Living room\/kitchen,Main door not latching,Door stop missing,Light dimmer knob missing,Overall x10 window restrictors missing,Bathroom,Shower head to descale,Shower mastic to replace\/clean,Bedroom toDoor dropped,won't close,Reinstate thermostat,Hall access door won't close.Will send meter reads via WhatsApp.<\/p>

02\/09\/2021 16:13 (travis)<\/b>itc works.<\/p>

03\/09\/2021 09:40 (travis)<\/b>All maintenance works complete except x10 window restrictors which are on order,(Ironmongery, should be delivered today)if so could you leave out for collection?.Although the apartment is in good general order, decoration will be required in areas where I'm guessing the previous tenants have filled holes where pictures ect were hung.<\/p>

06\/09\/2021 14:42 (travis)<\/b>Completed itc by installing all window restrictors.<\/p>

06\/09\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49929","activity_ticket_id":"47989","ticket_reference":"HDT49070","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/09\/2021 - Can we have this one completed by COP 08\/09\/21 ","ticket_address_1":"Flat 1","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/21","activity_end":"2021-09-01 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59308","activity_notes":"inter-tenancy checks and meter reads - 01\/09\/2021","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2021 13:21 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 15:09 (travis)<\/b>Itc check\/list,& meter reads,Living room\/kitchen,Main door not latching,Door stop missing,Light dimmer knob missing,Overall x10 window restrictors missing,Bathroom,Shower head to descale,Shower mastic to replace\/clean,Bedroom toDoor dropped,won't close,Reinstate thermostat,Hall access door won't close.Will send meter reads via WhatsApp.<\/p>

02\/09\/2021 16:13 (travis)<\/b>itc works.<\/p>

03\/09\/2021 09:40 (travis)<\/b>All maintenance works complete except x10 window restrictors which are on order,(Ironmongery, should be delivered today)if so could you leave out for collection?.Although the apartment is in good general order, decoration will be required in areas where I'm guessing the previous tenants have filled holes where pictures ect were hung.<\/p>

06\/09\/2021 14:42 (travis)<\/b>Completed itc by installing all window restrictors.<\/p>

06\/09\/2021 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49930","activity_ticket_id":"48291","ticket_reference":"HDT49372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"eye bolt test ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1109","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1109","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/09\/21","activity_end":"2021-09-28 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59309","activity_notes":"eye bolt test ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 16:50 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 11:02 (jane)<\/b>Attending on 28\/09\/2021 as agreed with client, Roy to give access <\/p>

28\/09\/2021 10:02 (roy)<\/b>Give access to Height Safe<\/p>

06\/10\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49931","activity_ticket_id":"48164","ticket_reference":"HDT49245","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC checks and meters reads - 15\/09\/21 - 16\/09\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"357","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"357","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/21","activity_end":"2021-09-15 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59310","activity_notes":"ITC checks and meters reads - 15\/09\/21to be completed by 16\/09\/21","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2021 14:39 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49932","activity_ticket_id":"48290","ticket_reference":"HDT49371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door not closing ","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/08\/21","activity_end":"2021-08-17 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59311","activity_notes":"list of works - Wednesday vacant may just need to measure up for new ones - Bedroom blind mechanism not working; blind doesn't stay up - Living room blind stops window from opening - Living room window doesn't shut\/lock without force","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 16:42 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49933","activity_ticket_id":"48292","ticket_reference":"HDT49373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"making good after sign has been replaced ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/08\/21","activity_end":"2021-08-18 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59312","activity_notes":"making good after sign has been replaced ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2021 10:53 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 17:45 (dean)<\/b>Done 140.00<\/p>

02\/09\/2021 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49934","activity_ticket_id":"48293","ticket_reference":"HDT49374","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14367 - Removal of unwanted items left by tenant ","ticket_address_1":"56 Maddox Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"56 Maddox Street ","cs_id":"1068","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1068","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/08\/21","activity_end":"2021-08-18 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59313","activity_notes":"Removal of unwanted items left by tenant To remove all unwanted items left by previous tenant and dispose of at waste transfer station asinstructed.","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 14:20 (roy)<\/b>Remove items<\/p>

09\/09\/2021 16:03 (travis)<\/b>Clearance.<\/p>

10\/09\/2021 08:06 (roy)<\/b>Wnt to Battesea to pay to dump rubbish<\/p>

10\/09\/2021 13:45 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

10\/09\/2021 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49935","activity_ticket_id":"48294","ticket_reference":"HDT49375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom window spiral balances in flat 5, 1a Gerrard Place need adjusting or replacing - the sash windows don't stay up when lifted.","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1111","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1111","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"18\/08\/21","activity_end":"2021-08-18 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59314","activity_notes":"Bedroom window spiral balances in flat 5, 1a Gerrard Place need adjusting or replacing - the sash windows don't stay up when lifted.Our housekeeper can provide access on Monday, 23rd of August, 11:30am-2:30pm.","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2021 12:03 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49936","activity_ticket_id":"48295","ticket_reference":"HDT49376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Chinatown External lights ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/21","activity_end":"2021-08-18 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59315","activity_notes":"Chinatown External lights CAN YOU CALL STEPHEN TOMORORW (HE IS CURRENTLY WORKING FROM HOME) AND DISCUSS As just discussed please can you arrange for someone\/Alan to walk the CT portfolio at night to id any lights that aren't on\/working etcShaftesbury will be touring the CT in the next two weeks so it will need to be done before then","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2021 14:44 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 13:11 (roy)<\/b>With Alan to see what bulbs are required.Return tomorrow <\/p>

20\/08\/2021 13:08 (alan)<\/b>Check Chinatown outside lights reset all timeclocks as needed and supply report<\/p>

20\/08\/2021 13:27 (jane)<\/b>Check all external building lights adjust all time clocks and report faults back 16 Rupert St. All ok 18-20 Rupert St. All ok 24-26 Rupert St. All ok28 Rupert St. All ok36-40 Rupert St. 2 Faulty fittings quote to follow 52 Shaftesbury Ave. All ok62 Shaftesbury Ave. 6 Lamps not working parts on order66-88 Shaftesbury Ave. All ok 90 Shaftesbury Ave. All ok Macclesfield China Town gate. All okGerrard place sign. All ok13 Macclesfield Street. 2 lights not working parts on order28 Lisle St. All ok27 Lisle St. All okChina Town Gate Wardour St. All ok9 Wardour St. 1 light not working quote to follow 39 Wardour St. 2 lights not working Parts on order 34 Wardour St. 3 lamps not working parts on orderWardour St Dragon Light. 1 fitting not working quote to follow 16 Gerrard St. All ok9 Gerrard St. 4 lights not working quote to follow 8 Gerrard St. All ok7 Gerrard St. All ok6 Gerrard St. All ok5 Gerrard St All ok4 Gerrard St All ok36 Gerrard St. All ok39 Gerrard St. All ok <\/p>

20\/08\/2021 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49937","activity_ticket_id":"48296","ticket_reference":"HDT49377","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"PAT tests various sites","ticket_address_1":"Gentwell Various sites ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Gentwell Various sites ","cs_id":"1113","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1113","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/21","activity_end":"2021-08-26 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59316","activity_notes":"PAT tests various sitesBooked for 26th","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2021 14:54 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 16:06 (roy)<\/b>Various properties.Still 3 to do<\/p>

31\/08\/2021 13:46 (roy)<\/b>Varius properties<\/p>

10\/09\/2021 08:08 (roy)<\/b>Maddox St.Last site completed.No access last week<\/p>

10\/09\/2021 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49938","activity_ticket_id":"48295","ticket_reference":"HDT49376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Chinatown External lights ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/21","activity_end":"2021-08-18 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59317","activity_notes":"8 am tomorrow morning with Alan Chinatown External lights As just discussed please can you arrange for someone\/Alan to walk the CT portfolio at night to id any lights that aren't on\/working etcShaftesbury will be touring the CT in the next two weeks so it will need to be done before then","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2021 14:44 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 13:11 (roy)<\/b>With Alan to see what bulbs are required.Return tomorrow <\/p>

20\/08\/2021 13:08 (alan)<\/b>Check Chinatown outside lights reset all timeclocks as needed and supply report<\/p>

20\/08\/2021 13:27 (jane)<\/b>Check all external building lights adjust all time clocks and report faults back 16 Rupert St. All ok 18-20 Rupert St. All ok 24-26 Rupert St. All ok28 Rupert St. All ok36-40 Rupert St. 2 Faulty fittings quote to follow 52 Shaftesbury Ave. All ok62 Shaftesbury Ave. 6 Lamps not working parts on order66-88 Shaftesbury Ave. All ok 90 Shaftesbury Ave. All ok Macclesfield China Town gate. All okGerrard place sign. All ok13 Macclesfield Street. 2 lights not working parts on order28 Lisle St. All ok27 Lisle St. All okChina Town Gate Wardour St. All ok9 Wardour St. 1 light not working quote to follow 39 Wardour St. 2 lights not working Parts on order 34 Wardour St. 3 lamps not working parts on orderWardour St Dragon Light. 1 fitting not working quote to follow 16 Gerrard St. All ok9 Gerrard St. 4 lights not working quote to follow 8 Gerrard St. All ok7 Gerrard St. All ok6 Gerrard St. All ok5 Gerrard St All ok4 Gerrard St All ok36 Gerrard St. All ok39 Gerrard St. All ok <\/p>

20\/08\/2021 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49939","activity_ticket_id":"48297","ticket_reference":"HDT49378","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"list of works ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/21","activity_end":"2021-08-18 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59318","activity_notes":"list of works We have a list of minor jobs that need attending to at Standbrook House. Is there any chance that someone could meet me there tomorrow afternoon to walk through and take a look at what needs doing? Its general handyman stuff- refixing paper towel dispensers to the wall, etc.","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2021 15:34 (System)<\/b>Ticket Created<\/p>

18\/08\/2021 15:34 (sandra)<\/b>First floor ladies Removed adhesive on mirror and restuck towel dispenser using extra strong glue.IF THIS FAILS AGAIN I suggest moving it and screwing it onto tiles above the soap dispenser Refixed toilet brush holder NEEDS NEW SOAP DISPENSER.German make but newer model 60 on amazon Similar shape but different make 160 from shop in Edgware Rd<\/p>

18\/08\/2021 15:38 (sandra)<\/b>emailed and asked about soap dispenser and if they want to find a replacement for us to order. <\/p>

19\/08\/2021 13:14 (roy)<\/b>Removed adhesive from back off towel dispenser.Restuck using stronger glue Refixed toilet brush to wall.Needs new soap dispenser<\/p>

24\/08\/2021 15:37 (sandra)<\/b>https:\/\/victoriaplum.com\/product\/accents-options-wall-mounted-slim-stainless-steel-soap-dispenserPlease order asap It is for Old Bond St Thank you<\/p>

24\/08\/2021 15:39 (sandra)<\/b>ETA Friday <\/p>

07\/09\/2021 11:55 (roy)<\/b>Refixed soap dispenser<\/p>

07\/09\/2021 13:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49940","activity_ticket_id":"48297","ticket_reference":"HDT49378","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"list of works ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/21","activity_end":"2021-08-18 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59319","activity_notes":"list of works We have a list of minor jobs that need attending to at Standbrook House. Is there any chance that someone could meet me there tomorrow afternoon to walk through and take a look at what needs doing? Its general handyman stuff- refixing paper towel dispensers to the wall, etc.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2021 15:34 (System)<\/b>Ticket Created<\/p>

18\/08\/2021 15:34 (sandra)<\/b>First floor ladies Removed adhesive on mirror and restuck towel dispenser using extra strong glue.IF THIS FAILS AGAIN I suggest moving it and screwing it onto tiles above the soap dispenser Refixed toilet brush holder NEEDS NEW SOAP DISPENSER.German make but newer model 60 on amazon Similar shape but different make 160 from shop in Edgware Rd<\/p>

18\/08\/2021 15:38 (sandra)<\/b>emailed and asked about soap dispenser and if they want to find a replacement for us to order. <\/p>

19\/08\/2021 13:14 (roy)<\/b>Removed adhesive from back off towel dispenser.Restuck using stronger glue Refixed toilet brush to wall.Needs new soap dispenser<\/p>

24\/08\/2021 15:37 (sandra)<\/b>https:\/\/victoriaplum.com\/product\/accents-options-wall-mounted-slim-stainless-steel-soap-dispenserPlease order asap It is for Old Bond St Thank you<\/p>

24\/08\/2021 15:39 (sandra)<\/b>ETA Friday <\/p>

07\/09\/2021 11:55 (roy)<\/b>Refixed soap dispenser<\/p>

07\/09\/2021 13:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49941","activity_ticket_id":"48287","ticket_reference":"HDT49368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"All of the wall lights in the kitchen don't seem to work or connect to the switch + one light in the bedroom. If it would be possible to send someone to check on this asap it would be great.","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/21","activity_end":"2021-08-18 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59320","activity_notes":"All of the wall lights in the kitchen don't seem to work or connect to the switch + one light in the bedroom. If it would be possible to send someone to check on this asap it would be great.","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 15:46 (System)<\/b>Ticket Created<\/p>

18\/08\/2021 16:48 (sandra)<\/b>3 x lights in kitchen not working. Faulty dimmer module.Replaced module but 1 x light still not working Bulbs okAlan advised me to fit a light pendant to see if that worked........it did.Faulty light fitting Did same in the bedroom and that light also faulty.Alan to attend on Friday to rewire the lights<\/p>

19\/08\/2021 13:17 (roy)<\/b>Replaced faulty dimmer module.But 1 x light in lounge and 1 x in bedroom still not working.Bulbs is ok.Alan said it needs rewiring <\/p>

20\/08\/2021 13:59 (alan)<\/b>Rewire 2 faulty wall lights <\/p>

20\/08\/2021 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49942","activity_ticket_id":"48287","ticket_reference":"HDT49368","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"All of the wall lights in the kitchen don't seem to work or connect to the switch + one light in the bedroom. If it would be possible to send someone to check on this asap it would be great.","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/21","activity_end":"2021-08-20 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59321","activity_notes":"All of the wall lights in the kitchen don't seem to work or connect to the switch + one light in the bedroom. If it would be possible to send someone to check on this asap it would be great.","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 15:46 (System)<\/b>Ticket Created<\/p>

18\/08\/2021 16:48 (sandra)<\/b>3 x lights in kitchen not working. Faulty dimmer module.Replaced module but 1 x light still not working Bulbs okAlan advised me to fit a light pendant to see if that worked........it did.Faulty light fitting Did same in the bedroom and that light also faulty.Alan to attend on Friday to rewire the lights<\/p>

19\/08\/2021 13:17 (roy)<\/b>Replaced faulty dimmer module.But 1 x light in lounge and 1 x in bedroom still not working.Bulbs is ok.Alan said it needs rewiring <\/p>

20\/08\/2021 13:59 (alan)<\/b>Rewire 2 faulty wall lights <\/p>

20\/08\/2021 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49943","activity_ticket_id":"48299","ticket_reference":"HDT49380","ticket_client":"2108","client_name":"Forty Group","ticket_title":"JH\/JH\/14357 - Replacement skylight ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"27\/10\/21","activity_end":"2021-10-27 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59322","activity_notes":"Replacement skylight ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2021 13:37 (sandra)<\/b>glass is 6\/7 weeks and 1\/2 days for arranging fitting <\/p>

24\/09\/2021 14:45 (jane)<\/b>Chased glaziers, awaiting a lead-time <\/p>

07\/10\/2021 15:42 (jane)<\/b>Just have spoken with engineer the glass is almost ready I should be able to organise the fit next week. My glazier is update me for fit dates tomorrow. So I shall be in touch by end of tomorrow <\/p>

15\/10\/2021 16:14 (jane)<\/b>Attending at 7am on 27\/10 to replace the glass <\/p>

28\/10\/2021 08:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49944","activity_ticket_id":"48300","ticket_reference":"HDT49381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/08\/21","activity_end":"2021-08-19 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59323","activity_notes":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 09:50 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 12:12 (travis)<\/b>ITC List,Decoration & making good throughout,Living room\/kitchen,Kitchen island decor panels to refit,Repair to worktop,Rad pipe covers missing,Removal of high level surplus wiring,Blinds missing X3?.Hall door not latching,Lge bedroom,Blind cords knotted,Window not shutting,Door not locking,Door stop missing,En suite,Toilet seat loose,Mirrored cabinet door needs alignment.<\/p>

19\/08\/2021 13:51 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

20\/08\/2021 13:07 (travis)<\/b>Itc list complete,<\/p>

21\/08\/2021 12:52 (iain)<\/b>Removals.<\/p>

25\/08\/2021 16:31 (travis)<\/b>Removing previous tenants furniture.<\/p>

26\/08\/2021 09:49 (travis)<\/b>Disassembly of gas strutted double bed, access out via stairwell (4th fl),Disposal at recycling center.<\/p>

26\/08\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49945","activity_ticket_id":"48301","ticket_reference":"HDT49382","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To service Dyson hand-driers in all toilets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/21","activity_end":"2021-08-19 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59324","activity_notes":"To service Dyson hand-driers in all toilets ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 10:18 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 10:50 (alan)<\/b>Service Dyson hand dryers<\/p>

19\/08\/2021 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49946","activity_ticket_id":"48300","ticket_reference":"HDT49381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/21","activity_end":"2021-08-19 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59325","activity_notes":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 09:50 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 12:12 (travis)<\/b>ITC List,Decoration & making good throughout,Living room\/kitchen,Kitchen island decor panels to refit,Repair to worktop,Rad pipe covers missing,Removal of high level surplus wiring,Blinds missing X3?.Hall door not latching,Lge bedroom,Blind cords knotted,Window not shutting,Door not locking,Door stop missing,En suite,Toilet seat loose,Mirrored cabinet door needs alignment.<\/p>

19\/08\/2021 13:51 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

20\/08\/2021 13:07 (travis)<\/b>Itc list complete,<\/p>

21\/08\/2021 12:52 (iain)<\/b>Removals.<\/p>

25\/08\/2021 16:31 (travis)<\/b>Removing previous tenants furniture.<\/p>

26\/08\/2021 09:49 (travis)<\/b>Disassembly of gas strutted double bed, access out via stairwell (4th fl),Disposal at recycling center.<\/p>

26\/08\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49947","activity_ticket_id":"48300","ticket_reference":"HDT49381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/21","activity_end":"2021-08-19 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59326","activity_notes":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 09:50 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 12:12 (travis)<\/b>ITC List,Decoration & making good throughout,Living room\/kitchen,Kitchen island decor panels to refit,Repair to worktop,Rad pipe covers missing,Removal of high level surplus wiring,Blinds missing X3?.Hall door not latching,Lge bedroom,Blind cords knotted,Window not shutting,Door not locking,Door stop missing,En suite,Toilet seat loose,Mirrored cabinet door needs alignment.<\/p>

19\/08\/2021 13:51 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

20\/08\/2021 13:07 (travis)<\/b>Itc list complete,<\/p>

21\/08\/2021 12:52 (iain)<\/b>Removals.<\/p>

25\/08\/2021 16:31 (travis)<\/b>Removing previous tenants furniture.<\/p>

26\/08\/2021 09:49 (travis)<\/b>Disassembly of gas strutted double bed, access out via stairwell (4th fl),Disposal at recycling center.<\/p>

26\/08\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49948","activity_ticket_id":"48302","ticket_reference":"HDT49383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Boiler isn't working ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59327","activity_notes":"Emergency call-out - Boiler isn't working ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 10:30 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>

19\/08\/2021 13:10 (roy)<\/b>Managed to reset heating element on cylinder so tenant has hot water.But boiler is faulty where pump and fan not running.Michael needs to attend<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49949","activity_ticket_id":"48303","ticket_reference":"HDT49384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49383 Follow-Up - To repair boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/21","activity_end":"2021-08-19 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59328","activity_notes":"HDT49383 Follow-Up - To repair boiler ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 19:46 (michaelk)<\/b>Attended site to follow up reported boiler fault. Reset and left fully operational. 1hr 50.<\/p>

24\/08\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49950","activity_ticket_id":"48304","ticket_reference":"HDT49385","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out electrical test ","ticket_address_1":"Third Floor Office","ticket_address_2":"26\/28 Great Portland Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Office","cs_id":"1118","cs_address_2":"26\/28 Great Portland Street ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1118","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/21","activity_end":"2021-08-19 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59329","activity_notes":"To carry out electrical test ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 10:52 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 14:06 (alan)<\/b>Electrical inspection <\/p>

20\/08\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49951","activity_ticket_id":"48281","ticket_reference":"HDT49362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and meter reads - 18 August ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59330","activity_notes":"Roy lamp to be replaced, I will sent you a picture ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:56 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 16:56 (sandra)<\/b>wednesday <\/p>

18\/08\/2021 11:39 (travis)<\/b>ITC list,Decoration required to all walls in stairwell and in bathroom,walls only,Main entrance door handle very loose,Bedroom wall light not working,Storeroom door stop needs replacing,Bathroom door not shutting,Cabinet door glass damaged at bottom,items to remove,Thresholds bar missing,Utility room,items to remove from cupboard,Living Room,wired to remove (data cables ect),Kitchen cupboard doors need realignment and handles tightening up,Extractor above oven not working.<\/p>

18\/08\/2021 15:17 (travis)<\/b>ITC.<\/p>

19\/08\/2021 10:24 (travis)<\/b>I T C works complete,X1 lamp to be replaced, photo of lamp sent via WhatsApp,Decoration required.<\/p>

19\/08\/2021 14:21 (roy)<\/b>Replaced bulbs as requested<\/p>

06\/09\/2021 13:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49952","activity_ticket_id":"48285","ticket_reference":"HDT49366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The screws of the hinge of the wardrobe dropped out. There is no grip in the wood so I cannot screw it back in.","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59331","activity_notes":"The screws of the hinge of the wardrobe dropped out. There is no grip in the wood so I cannot screw it back in.","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 14:03 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 16:56 (sandra)<\/b>Thursday 11 am <\/p>

19\/08\/2021 13:08 (roy)<\/b>Refixed hinge <\/p>

19\/08\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49953","activity_ticket_id":"48305","ticket_reference":"HDT49386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace 9No x blown lamps to outside building lights ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59332","activity_notes":"To replace 9No x blown lamps to outside building lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 13:22 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 08:31 (alan)<\/b>Replace blown lamps in 9 fittings <\/p>

20\/08\/2021 09:28 (jane)<\/b>(Ticket Closed)<\/p>

20\/08\/2021 12:38 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49954","activity_ticket_id":"48305","ticket_reference":"HDT49386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace 9No x blown lamps to outside building lights ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59333","activity_notes":"To replace 9No x blown lamps to outside building lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 13:22 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 08:31 (alan)<\/b>Replace blown lamps in 9 fittings <\/p>

20\/08\/2021 09:28 (jane)<\/b>(Ticket Closed)<\/p>

20\/08\/2021 12:38 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49955","activity_ticket_id":"48306","ticket_reference":"HDT49387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace 3No x blown lamps to outside fittings ","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Wardour Street ","cs_id":"1121","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1121","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59334","activity_notes":"To replace 3No x blown lamps to outside fittings ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 13:24 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 14:07 (roy)<\/b>Assist Alan<\/p>

01\/09\/2021 15:02 (alan)<\/b>Replace 3 blown lamps in building outside lights <\/p>

01\/09\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49956","activity_ticket_id":"48306","ticket_reference":"HDT49387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace 3No x blown lamps to outside fittings ","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Wardour Street ","cs_id":"1121","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1121","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59335","activity_notes":"To replace 3No x blown lamps to outside fittings ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 13:24 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 14:07 (roy)<\/b>Assist Alan<\/p>

01\/09\/2021 15:02 (alan)<\/b>Replace 3 blown lamps in building outside lights <\/p>

01\/09\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49957","activity_ticket_id":"48307","ticket_reference":"HDT49388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace faulty uplighter to building ","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59336","activity_notes":"To replace faulty uplighter to building ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 13:26 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 14:06 (roy)<\/b>Assist Alan<\/p>

01\/09\/2021 15:09 (alan)<\/b>Replace 4 faulty outside lights on building <\/p>

01\/09\/2021 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49958","activity_ticket_id":"48307","ticket_reference":"HDT49388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace faulty uplighter to building ","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59337","activity_notes":"To replace faulty uplighter to building ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 13:26 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 14:06 (roy)<\/b>Assist Alan<\/p>

01\/09\/2021 15:09 (alan)<\/b>Replace 4 faulty outside lights on building <\/p>

01\/09\/2021 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49959","activity_ticket_id":"48308","ticket_reference":"HDT49389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works to Flat 1, 3 and 4 - For today ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1a Gerrard Place ","cs_id":"1123","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59338","activity_notes":"List of works to Flat 1, 3 and 4 - For today 19\/8 Thursday, 11am - 3pm:-Flat 1, 1a Gerrard Place - stove silicone, bedroom window stiff -Flat 4, 1a Gerrard Place - sash window lock and window silicon seal, wardrobe door detachedFlat 3, 1a Gerrard Place - loose toilet roll holder","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 13:34 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 17:01 (roy)<\/b>Various bits NTR to fit new brass sash lock once purchased<\/p>

28\/09\/2021 09:57 (roy)<\/b>Fitted new sash window lock<\/p>

28\/09\/2021 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49960","activity_ticket_id":"48309","ticket_reference":"HDT49390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"20\/8 Friday, 11am - Bathroom sink tap loose","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59339","activity_notes":"20\/8 Friday, 11am - Bathroom sink tap loose","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 13:36 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 12:37 (roy)<\/b>Refixed bath tap head<\/p>

20\/08\/2021 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49961","activity_ticket_id":"48310","ticket_reference":"HDT49391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"23\/8 Monday 11:30am-2:30pm -Bedroom window spiral balances","ticket_address_1":"Flat 5, 1a Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/21","activity_end":"2021-08-23 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59340","activity_notes":"23\/8 Monday 11:30am-2:30pm -Bedroom window spiral balances","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 13:38 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49962","activity_ticket_id":"47928","ticket_reference":"HDT49009","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"electrical issues and general maintenance issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59341","activity_notes":"To supply and fit new blind To repair broken toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2021 10:21 (System)<\/b>Ticket Created<\/p>

30\/06\/2021 12:28 (sandra)<\/b>emailed for access <\/p>

05\/07\/2021 06:59 (alan)<\/b>Replace faulty dimmer module <\/p>

05\/07\/2021 08:55 (roy)<\/b>Unable to repair bind Measure fr new<\/p>

09\/07\/2021 10:02 (jane)<\/b>New blind on order <\/p>

10\/08\/2021 16:50 (sandra)<\/b>the cupboard in the bathroom is faulty. Seems it may of happened when we was unblocking the sink. needs to be looked at <\/p>

12\/08\/2021 13:14 (travis)<\/b>Refitted kitchen blind,Refitted kitchen cupboard doors,<\/p>

17\/08\/2021 16:03 (sandra)<\/b>blind is being given to Travis from Iain <\/p>

23\/08\/2021 09:25 (travis)<\/b>Supply and fit new blind.<\/p>

23\/08\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49963","activity_ticket_id":"48239","ticket_reference":"HDT49320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 19th August ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/21","activity_end":"2021-08-19 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59342","activity_notes":"Electrical items, vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 14:22 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 11:30 (travis)<\/b>I T C list as follows,Bedroom door handle loose,En suite ,shower mastic to replace,Bedroom two,lamp replacement,Bathroom, shower door seal to replace,Living room\/kitchenDimmer switch knob missing,Brushed silver.<\/p>

19\/08\/2021 15:51 (travis)<\/b>Itc maintenance works complete.<\/p>

20\/08\/2021 11:27 (jane)<\/b>Leaking towel rail is ok. Repressured system Light fitting needs new. LED built in unit, ordering new.Plus there is a missing dimmer knob, will replace<\/p>

20\/08\/2021 12:41 (roy)<\/b>Replaced faulty light fitting Retightened compression on towel rail. And repressured boiler and bled system Fitted missing knob to dimmer switch<\/p>

20\/08\/2021 13:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 14:05 (roy)<\/b>Have refixed the toilet seat but its not locking into position because if is the wrong toilet seat. It is in situIs correct shape but wrong fixing <\/p>

01\/09\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49964","activity_ticket_id":"48311","ticket_reference":"HDT49392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Entry phone issue ","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"5a Rupert Court ","cs_id":"1126","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1126","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/21","activity_end":"2021-08-19 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59343","activity_notes":"Entry phone issue ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 14:11 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 14:35 (alan)<\/b>Reset entry system<\/p>

19\/08\/2021 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49965","activity_ticket_id":"48312","ticket_reference":"HDT49393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas safety inspection only - 24th August ","ticket_address_1":"Flat 2, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/21","activity_end":"2021-08-24 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59344","activity_notes":"To carry out gas safety inspection only - 24th August ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 14:20 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 06:26 (michaelk)<\/b>Completed gas cert 50.<\/p>

26\/08\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49966","activity_ticket_id":"48313","ticket_reference":"HDT49394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing only - For 24th August ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/21","activity_end":"2021-08-24 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59345","activity_notes":"To carry out gas testing only - For 24th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 14:23 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49967","activity_ticket_id":"48314","ticket_reference":"HDT49395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing only - For 24th August ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/21","activity_end":"2021-08-24 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59346","activity_notes":"To carry out gas testing only - For 24th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 14:26 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49968","activity_ticket_id":"48315","ticket_reference":"HDT49396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 24th August ","ticket_address_1":"Flat 1, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/21","activity_end":"2021-08-24 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59347","activity_notes":"To carry out full compliance testing - FOR 24th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 14:34 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49969","activity_ticket_id":"48316","ticket_reference":"HDT49397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 24th August ","ticket_address_1":"Flat 2, 77 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/21","activity_end":"2021-08-24 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59348","activity_notes":"To carry out full compliance testing - FOR 24th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 14:38 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49970","activity_ticket_id":"48317","ticket_reference":"HDT49398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year electrical Test ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1132","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1132","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/21","activity_end":"2021-08-19 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59349","activity_notes":"5 Year electrical Test ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 14:45 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49971","activity_ticket_id":"48318","ticket_reference":"HDT49399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 25th August ","ticket_address_1":"Flat 1, 27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/21","activity_end":"2021-08-25 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59350","activity_notes":"To carry out full compliance testing - FOR 25th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 15:05 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49972","activity_ticket_id":"48319","ticket_reference":"HDT49400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 25th August ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/21","activity_end":"2021-08-25 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59351","activity_notes":"To carry out full compliance testing - FOR 25th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 15:13 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49973","activity_ticket_id":"48320","ticket_reference":"HDT49401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 25th August ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 21 Catherine Street ","cs_id":"1134","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1134","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/21","activity_end":"2021-08-25 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59352","activity_notes":"To carry out full compliance testing - FOR 25th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 15:39 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49974","activity_ticket_id":"48321","ticket_reference":"HDT49402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 25th August ","ticket_address_1":"Flat 2, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1135","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/21","activity_end":"2021-08-25 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59353","activity_notes":"To carry out full compliance testing - FOR 25th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 15:58 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49975","activity_ticket_id":"48322","ticket_reference":"HDT49403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing only - FOR 25th August ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1136","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1136","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/21","activity_end":"2021-08-25 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59354","activity_notes":"To carry out gas testing only - FOR 25th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:03 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49976","activity_ticket_id":"48323","ticket_reference":"HDT49404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing only - FOR 25th August ","ticket_address_1":"Flat 3, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 32 Goodge Street ","cs_id":"1137","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1137","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/21","activity_end":"2021-08-25 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59355","activity_notes":"To carry out gas testing only - FOR 25th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:07 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49977","activity_ticket_id":"48241","ticket_reference":"HDT49322","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Washing machine keeps tripping out","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1071","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1071","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/08\/21","activity_end":"2021-08-19 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59356","activity_notes":"Washing machine keeps tripping out","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2021 14:29 (System)<\/b>Ticket Created<\/p>

11\/08\/2021 10:18 (roy)<\/b>Washing machine keeps tripping circuit board. Drained machine and opened door for tenants.Removed fuse from switch spur.Appliance engineer required<\/p>

11\/08\/2021 11:03 (sandra)<\/b>booked for Monday 10 - 2pmWaiting to here if tenant will be home for access <\/p>

11\/08\/2021 11:56 (sandra)<\/b>tenant will provide access <\/p>

16\/08\/2021 12:11 (iain)<\/b>Repairaid.<\/p>

17\/08\/2021 09:36 (sandra)<\/b>heater on washer\/dryer needs to be replaced. quote to follow <\/p>

19\/08\/2021 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49978","activity_ticket_id":"48324","ticket_reference":"HDT49405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 26th August ","ticket_address_1":"Flat 6, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/21","activity_end":"2021-08-26 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59357","activity_notes":"To carry out full compliance testing - FOR 26th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:13 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49979","activity_ticket_id":"48325","ticket_reference":"HDT49406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 26th August ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/21","activity_end":"2021-08-26 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59358","activity_notes":"To carry out full compliance testing - FOR 26th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:15 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49980","activity_ticket_id":"48326","ticket_reference":"HDT49407","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"FOR WEDNESDAY 25TH AUGUST AT 8:30AM - To dig and expose a heating pipe under heating engineers instruction and to make good after the investigations have been completed which may be a few days later","ticket_address_1":"Flat B, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat B","cs_id":"1140","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"1140","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/08\/21","activity_end":"2021-08-25 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59359","activity_notes":"FOR WEDNESDAY 25TH AUGUST AT 8:30AM - To dig and expose a heating pipe under heating engineers instruction and to make good after the investigations have been completed which may be a few days later","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 16:24 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 12:36 (travis)<\/b>Protection works,to furnishings,Carpet uplifted,Underlay removed,Engineered flooring cut away and removed,Skirting removal,Layers of screed,brick and concrete broken away to expose heating pipe.Removed rubble from site,cleaned work area,Photos sent via WhatsApp,Will return to replace Ect once heating engineers have completed works.<\/p>

27\/08\/2021 11:35 (travis)<\/b>Reinstate screed flooring and carpets, skirting ect.<\/p>

27\/08\/2021 12:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49981","activity_ticket_id":"48327","ticket_reference":"HDT49408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 26th August ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/21","activity_end":"2021-08-26 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59360","activity_notes":"To carry out full compliance testing - FOR 26th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:28 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49982","activity_ticket_id":"48328","ticket_reference":"HDT49409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 26th August ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/21","activity_end":"2021-08-26 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59361","activity_notes":"To carry out full compliance testing - FOR 26th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:35 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49983","activity_ticket_id":"48329","ticket_reference":"HDT49410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 26th August ","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/21","activity_end":"2021-08-26 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59362","activity_notes":"To carry out full compliance testing - FOR 26th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:39 (System)<\/b>Ticket Created<\/p>

27\/08\/2021 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49984","activity_ticket_id":"48330","ticket_reference":"HDT49411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 27th August ","ticket_address_1":"Flat 10, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/21","activity_end":"2021-08-27 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59363","activity_notes":"To carry out full compliance testing - FOR 27th August ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 16:45 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 08:50 (jane)<\/b>Keys for access <\/p>

27\/08\/2021 14:47 (jane)<\/b>Unable to carry out test as boiler pump is faulty, quoted for replacement and are replacing (separate ticket)<\/p>

30\/08\/2021 17:32 (michaelk)<\/b>Completed plumbing, alarms and pat test only. The boiler has a faulty pump that has been orderd. Will complete testing when pump is changed. 75.<\/p>

10\/09\/2021 06:52 (michaelk)<\/b>Completed gas cert and service. 110<\/p>

10\/09\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49985","activity_ticket_id":"48331","ticket_reference":"HDT49412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 27th August ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/21","activity_end":"2021-08-27 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59364","activity_notes":"To carry out full compliance testing - FOR 27th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:47 (System)<\/b>Ticket Created<\/p>

27\/08\/2021 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49986","activity_ticket_id":"48332","ticket_reference":"HDT49413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 27th August ","ticket_address_1":"Flat 4, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Goodwins House","cs_id":"1146","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/21","activity_end":"2021-08-27 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59365","activity_notes":"To carry out full compliance testing - FOR 27th August ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 16:49 (System)<\/b>Ticket Created<\/p>

27\/08\/2021 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49987","activity_ticket_id":"48333","ticket_reference":"HDT49414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 27th August ","ticket_address_1":"Flat 1, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 9 Charing Cross Road ","cs_id":"1147","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1147","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/21","activity_end":"2021-08-27 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59366","activity_notes":"To carry out full compliance testing - FOR 27th August ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 16:51 (System)<\/b>Ticket Created<\/p>

30\/08\/2021 17:33 (michaelk)<\/b>Completed full compliance testing. 185.<\/p>

31\/08\/2021 12:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49988","activity_ticket_id":"48334","ticket_reference":"HDT49415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 27th August ","ticket_address_1":"Flat 2, 9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1148","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"1148","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/21","activity_end":"2021-08-27 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59367","activity_notes":"To carry out full compliance testing - FOR 27th August ","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2021 16:53 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 12:31 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 07:36 (michaelk)<\/b>Completed full compliance. 185<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49989","activity_ticket_id":"48335","ticket_reference":"HDT49416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR Tuesday 12th October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/21","activity_end":"2021-08-31 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59368","activity_notes":"To carry out full compliance testing - FOR 31st August ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 16:56 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 13:26 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

12\/10\/2021 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49990","activity_ticket_id":"48336","ticket_reference":"HDT49417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 31st August ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/21","activity_end":"2021-08-31 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59369","activity_notes":"To carry out full compliance testing - FOR 31st August ","activity_timesheet":"1","ticket_notes_combined":"

19\/08\/2021 16:58 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 13:08 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 07:32 (michaelk)<\/b>Completed full compliance. 185<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49991","activity_ticket_id":"48337","ticket_reference":"HDT49418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to 2No faulty outside lights on building ","ticket_address_1":"13 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Macclesfield Street ","cs_id":"1151","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1151","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/21","activity_end":"2021-08-20 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59370","activity_notes":"To attend to 2No faulty outside lights on building ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 09:21 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 12:05 (alan)<\/b>Replace 2 faulty high level out side lights <\/p>

20\/08\/2021 12:24 (jane)<\/b>(Ticket Closed)<\/p>

20\/08\/2021 12:36 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49992","activity_ticket_id":"48337","ticket_reference":"HDT49418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to 2No faulty outside lights on building ","ticket_address_1":"13 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Macclesfield Street ","cs_id":"1151","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1151","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/21","activity_end":"2021-08-20 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59371","activity_notes":"To attend to 2No faulty outside lights on building ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 09:21 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 12:05 (alan)<\/b>Replace 2 faulty high level out side lights <\/p>

20\/08\/2021 12:24 (jane)<\/b>(Ticket Closed)<\/p>

20\/08\/2021 12:36 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49993","activity_ticket_id":"48338","ticket_reference":"HDT49419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 31st August ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/21","activity_end":"2021-08-31 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59372","activity_notes":"To carry out full compliance testing - FOR 31st August ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 09:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 15:55 (sandra)<\/b>Alan and myself attended and then left Alan on site.He reported faulty pump and leaking valveHe sent pictures on whats app<\/p>

08\/09\/2021 06:26 (michaelk)<\/b>Completed full compliance testing. 185.<\/p>

09\/09\/2021 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49994","activity_ticket_id":"48339","ticket_reference":"HDT49420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 31st August ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/21","activity_end":"2021-08-31 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59373","activity_notes":"To carry out full compliance testing - FOR 31st August ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 09:26 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 13:03 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 07:33 (michaelk)<\/b>Completed full compliance. 185<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49995","activity_ticket_id":"48340","ticket_reference":"HDT49421","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out lightbulb check ","ticket_address_1":"7 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Slingsby Place ","cs_id":"1154","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1154","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/21","activity_end":"2021-08-20 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59374","activity_notes":"To carry out lightbulb check ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 12:07 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 10:44 (alan)<\/b>Remove redundant truck lights and replace blown lamps as needed<\/p>

12\/10\/2021 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49996","activity_ticket_id":"48341","ticket_reference":"HDT49422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Detector bleeping - For today - tenant in for access ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/21","activity_end":"2021-08-20 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59375","activity_notes":"Detector bleeping - For today - tenant in for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 12:09 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 15:52 (roy)<\/b>Replaced 9v battery And removed spider for tenant <\/p>

20\/08\/2021 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49997","activity_ticket_id":"48342","ticket_reference":"HDT49423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher has stopped draining","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/08\/21","activity_end":"2021-08-20 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59376","activity_notes":"Dishwasher has stopped draining","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2021 12:36 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 15:30 (roy)<\/b>Cleared blocked hose pipe.Tested All ok<\/p>

20\/08\/2021 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49998","activity_ticket_id":"48343","ticket_reference":"HDT49424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Reinstate gate handle","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59377","activity_notes":" Reinstate gate handle","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 13:06 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 16:13 (travis)<\/b>Repaired metal gate,mag lock.<\/p>

20\/08\/2021 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT49999","activity_ticket_id":"48344","ticket_reference":"HDT49425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove sofa ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1, 4a Rupert Court ","cs_id":"1158","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1158","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59378","activity_notes":"To remove sofa ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 13:12 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 16:12 (travis)<\/b>Settee removal\/disposal.<\/p>

20\/08\/2021 16:49 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2021 12:53 (iain)<\/b>Removals.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50000","activity_ticket_id":"48344","ticket_reference":"HDT49425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove sofa ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1, 4a Rupert Court ","cs_id":"1158","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1158","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59379","activity_notes":"To remove sofa ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 13:12 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 16:12 (travis)<\/b>Settee removal\/disposal.<\/p>

20\/08\/2021 16:49 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2021 12:53 (iain)<\/b>Removals.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50001","activity_ticket_id":"48300","ticket_reference":"HDT49381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59380","activity_notes":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 09:50 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 12:12 (travis)<\/b>ITC List,Decoration & making good throughout,Living room\/kitchen,Kitchen island decor panels to refit,Repair to worktop,Rad pipe covers missing,Removal of high level surplus wiring,Blinds missing X3?.Hall door not latching,Lge bedroom,Blind cords knotted,Window not shutting,Door not locking,Door stop missing,En suite,Toilet seat loose,Mirrored cabinet door needs alignment.<\/p>

19\/08\/2021 13:51 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

20\/08\/2021 13:07 (travis)<\/b>Itc list complete,<\/p>

21\/08\/2021 12:52 (iain)<\/b>Removals.<\/p>

25\/08\/2021 16:31 (travis)<\/b>Removing previous tenants furniture.<\/p>

26\/08\/2021 09:49 (travis)<\/b>Disassembly of gas strutted double bed, access out via stairwell (4th fl),Disposal at recycling center.<\/p>

26\/08\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50002","activity_ticket_id":"48345","ticket_reference":"HDT49426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace blown lamps in the common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"1159","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1159","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59381","activity_notes":"To replace blown lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 13:15 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 14:00 (alan)<\/b>Replace blown lamp in common parts<\/p>

20\/08\/2021 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50003","activity_ticket_id":"48346","ticket_reference":"HDT49427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace blown lamps in the common parts ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59382","activity_notes":"To replace blown lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 13:16 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 14:01 (alan)<\/b>Replace blown lamps incoming parts<\/p>

20\/08\/2021 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50004","activity_ticket_id":"48347","ticket_reference":"HDT49428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to 2No x external lights not working ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59383","activity_notes":"To attend to 2No x external lights not working ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 13:18 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 14:02 (alan)<\/b>Replace blown lamps in 2 outside lights <\/p>

20\/08\/2021 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50005","activity_ticket_id":"48348","ticket_reference":"HDT49429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to external blown lamp above entrance door ","ticket_address_1":"24 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24 Wardour Street ","cs_id":"1162","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"1162","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59384","activity_notes":"To attend to external blown lamp above entrance door ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 13:19 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 14:03 (alan)<\/b>Replace blown lamp in light fitting above street door<\/p>

20\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>

20\/08\/2021 15:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50006","activity_ticket_id":"48349","ticket_reference":"HDT49430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to external blown lamp above entrance door ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"1163","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1163","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59385","activity_notes":"To attend to external blown lamp above entrance door ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 13:20 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 14:05 (alan)<\/b>Replace blown lamp in light above street door<\/p>

20\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50007","activity_ticket_id":"48350","ticket_reference":"HDT49431","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/14396 - To carry out plaster-boarding and studwork as to email and photographs ","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":null,"ticket_postcode":"SS14","cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/08\/21","activity_end":"2021-08-20 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59386","activity_notes":"To carry out plaster-boarding and studwork as to email and photographs ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2021 13:52 (jane)<\/b>Programmed in for 2nd September <\/p>

07\/09\/2021 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50008","activity_ticket_id":"48342","ticket_reference":"HDT49423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher has stopped draining","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/21","activity_end":"2021-08-20 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59387","activity_notes":"Dishwasher has stopped drainingCall Dom when on site for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 12:36 (System)<\/b>Ticket Created<\/p>

20\/08\/2021 15:30 (roy)<\/b>Cleared blocked hose pipe.Tested All ok<\/p>

20\/08\/2021 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50009","activity_ticket_id":"48351","ticket_reference":"HDT49432","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/14361 - Repairs to 2No areas to yard adjacent to transport office ","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":null,"ticket_postcode":"SS14","cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/08\/21","activity_end":"2021-08-20 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59388","activity_notes":"Repairs to 2No areas to yard adjacent to transport office ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2021 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50010","activity_ticket_id":"48352","ticket_reference":"HDT49433","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"No sound from door entry system ","ticket_address_1":"Flat 1, 1-3 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"20\/08\/21","activity_end":"2021-08-20 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59389","activity_notes":"No sound from door entry system ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2021 14:54 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 08:34 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2021 13:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/09\/2021 13:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50011","activity_ticket_id":"48098","ticket_reference":"HDT49179","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14332 - Roof Repairs ","ticket_address_1":"80 Islington High Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"80 Islington High Street ","cs_id":"1029","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1029","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/21","activity_end":"2021-09-02 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59390","activity_notes":"Roof Repairs FOR THURSDAY 2ND SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 15:53 (jane)<\/b>For Thursday 2nd September <\/p>

02\/09\/2021 11:58 (travis)<\/b>Roof repairs.<\/p>

03\/09\/2021 07:43 (roy)<\/b>Roof Repairs<\/p>

03\/09\/2021 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50012","activity_ticket_id":"48098","ticket_reference":"HDT49179","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14332 - Roof Repairs ","ticket_address_1":"80 Islington High Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"80 Islington High Street ","cs_id":"1029","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1029","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/21","activity_end":"2021-09-02 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59391","activity_notes":"Roof Repairs FOR THURSDAY 2ND SEPTEMBER, WITH ROY ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 15:53 (jane)<\/b>For Thursday 2nd September <\/p>

02\/09\/2021 11:58 (travis)<\/b>Roof repairs.<\/p>

03\/09\/2021 07:43 (roy)<\/b>Roof Repairs<\/p>

03\/09\/2021 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50013","activity_ticket_id":"48353","ticket_reference":"HDT49434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14393 - New washer\/dryer - BOSCH OPTION TWO ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/08\/21","activity_end":"2021-08-20 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59392","activity_notes":"New washer\/dryer - BOSCH OPTION TWO ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2021 10:38 (jane)<\/b>Installation on Wednesday, 01\/09, between 12pm and 4pm. Keys for access <\/p>

07\/09\/2021 13:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50014","activity_ticket_id":"48354","ticket_reference":"HDT49435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check over the flat on Monday 23rd August especially the shower as have new tenants moving in ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/21","activity_end":"2021-08-23 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59393","activity_notes":"To check over the flat on Monday 23rd August especially the shower as have new tenants moving in ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2021 16:47 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 11:56 (roy)<\/b>Checked over flat and lots to do. Have done items that was quick and have sent list over<\/p>

24\/08\/2021 09:58 (sandra)<\/b>to continue with list <\/p>

25\/08\/2021 11:32 (roy)<\/b>Various bits<\/p>

25\/08\/2021 11:34 (roy)<\/b>Remove cooker extractor fan. Fit new tomorrow Remove paint from various placesBlank hole in boiler cupboard <\/p>

27\/08\/2021 10:42 (roy)<\/b>Refixed acorns to blinds and cut out knots.Cleaf out job<\/p>

27\/08\/2021 10:43 (roy)<\/b>Fit Cooker Extractor Fan<\/p>

27\/08\/2021 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50015","activity_ticket_id":"48355","ticket_reference":"HDT49436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bath plug stuck","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/21","activity_end":"2021-08-23 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59394","activity_notes":"Bath plug stuck","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 10:18 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 19:35 (michaelk)<\/b>Attended site to investigate bath waste. Had to remove bath panel and dismantle waste fitting to allow bath to drain. A replacement waste and cabled overflow is required. 2hrs 95.<\/p>

17\/09\/2021 14:57 (michaelk)<\/b>Attended site to replace fixed wired bath waste and overflow. Completed work and left fully operational. 2hrs labour plus parts. Total 141.80 ex vat.<\/p>

17\/09\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50016","activity_ticket_id":"48356","ticket_reference":"HDT49437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/21","activity_end":"2021-08-23 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59395","activity_notes":"there is virtually no water flowing from the sink tap in the bathroom of our son. This problem still remains in this bathroom . And I have also noticed that there is a leak in the toilet flush in that bathroom too . So this would be great if someone could check the pressure on water in the whole flat . ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 10:34 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 19:38 (michaelk)<\/b>Attended site to tenants reported faults. Replaced 4 x aerators to tap spouts. Replacement syphon has been ordered and extract fan to lower ensuite bathroom. 2hrs 95.<\/p>

26\/08\/2021 19:48 (michaelk)<\/b>Attended site to replace faulty extract fan to lower bathroom. Tested operation and set timer on completion. 2hrs labour plus fan, total 164 ex vat.Note; I have had to re-order the toilet syphon as the existing is very old and because of the concealed wall width. This will prevent us from making any structural changes.<\/p>

08\/09\/2021 06:28 (michaelk)<\/b>Attended site and replaced toilet syphon to basement bathroom. 1 hr labour plus part 155 ex vat.Note; Boiler pump is on order<\/p>

14\/09\/2021 13:01 (michaelk)<\/b>Attended site to replace seized boiler pump. Replaced pump and fully tested operation. 2hrs labour plus parts. Total 360.80 ex vat.<\/p>

14\/09\/2021 13:17 (jane)<\/b>(Ticket Closed)<\/p>

17\/09\/2021 17:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/09\/2021 17:03 (jane)<\/b>(Ticket Closed)<\/p>

22\/09\/2021 12:09 (sandra)<\/b>all amounts added and 40 pc added to total<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50017","activity_ticket_id":"48357","ticket_reference":"HDT49438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace the number 16 on the main street door ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/21","activity_end":"2021-08-23 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59396","activity_notes":"Replace the number 16 on the main street door ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 10:37 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 12:25 (travis)<\/b>Measured for new front door numbers.<\/p>

27\/08\/2021 12:40 (travis)<\/b>Fixed new door numbers to above property main door,In brass.<\/p>

27\/08\/2021 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50018","activity_ticket_id":"48358","ticket_reference":"HDT49439","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"list of works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/21","activity_end":"2021-08-24 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59397","activity_notes":"list of works 1.3rd floor disabled toilet both small sink mixer taps leaking\/spraying water, probably lime scale build up?2.1st floor disabled toilet toilet seat fixtures are loose need re-adjusting tightening up. BOOKED FOR TUESDAY MORNING 8 AM","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 10:41 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 06:29 (michaelk)<\/b>Attended site to investigate tap leaks and toilet seat. Tightened and Re-aligned seat, stripped down taps and cleaned however new inserts are required due to sealed components. Will try to source and quote replacements. 1hr labour 50.<\/p>

26\/08\/2021 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50019","activity_ticket_id":"48360","ticket_reference":"HDT49441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - blocked sink ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5 Charlotte Place ","cs_id":"1170","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1170","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/21","activity_end":"2021-08-23 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59398","activity_notes":"Emergency call out - blocked sink ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2021 10:52 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50020","activity_ticket_id":"48361","ticket_reference":"HDT49442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/21","activity_end":"2021-08-23 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59399","activity_notes":"emergency call out - no hot water ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2021 11:03 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50021","activity_ticket_id":"48362","ticket_reference":"HDT49443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler does not ignite ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/21","activity_end":"2021-08-23 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59400","activity_notes":"Boiler does not ignite Tenant home all day for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 11:05 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 19:40 (michaelk)<\/b>Attended site to investigate boiler f28 fault linked to ignition. Traced fault to 1st floor riser cupboard where the cleaners storing buckets had pushed the emergency stop buttons for two flats. Reset and tested operation and left running. 2hrs 95<\/p>

24\/08\/2021 11:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50022","activity_ticket_id":"48363","ticket_reference":"HDT49444","ticket_client":"1311","client_name":"Mrs Lola Freeman","ticket_title":"Take down an old fitting and replace with new supplied by tenant plus the living room light dimmer switch which is apparently flicking .","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1172","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1172","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/08\/21","activity_end":"2021-08-31 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59401","activity_notes":"Take down an old fitting and replace with new supplied by tenantBooked for Tuesday 31st between 12 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 11:08 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 15:00 (alan)<\/b>Replace light in bathroom Dimmer switch found to be working ok <\/p>

01\/09\/2021 15:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50023","activity_ticket_id":"48359","ticket_reference":"HDT49440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - forced entry ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/21","activity_end":"2021-08-23 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59402","activity_notes":"Emergency call out - forced entry ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2021 10:48 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50024","activity_ticket_id":"48300","ticket_reference":"HDT49381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out pre-tenancy check list - There are items\/furniture to be removed but we are waiting for tenant reply to do so.","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/21","activity_end":"2021-08-23 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59403","activity_notes":"further removals ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 09:50 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 12:12 (travis)<\/b>ITC List,Decoration & making good throughout,Living room\/kitchen,Kitchen island decor panels to refit,Repair to worktop,Rad pipe covers missing,Removal of high level surplus wiring,Blinds missing X3?.Hall door not latching,Lge bedroom,Blind cords knotted,Window not shutting,Door not locking,Door stop missing,En suite,Toilet seat loose,Mirrored cabinet door needs alignment.<\/p>

19\/08\/2021 13:51 (jane)<\/b>Submitted pre-tenancy list to client <\/p>

20\/08\/2021 13:07 (travis)<\/b>Itc list complete,<\/p>

21\/08\/2021 12:52 (iain)<\/b>Removals.<\/p>

25\/08\/2021 16:31 (travis)<\/b>Removing previous tenants furniture.<\/p>

26\/08\/2021 09:49 (travis)<\/b>Disassembly of gas strutted double bed, access out via stairwell (4th fl),Disposal at recycling center.<\/p>

26\/08\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50025","activity_ticket_id":"48298","ticket_reference":"HDT49379","ticket_client":"1961","client_name":"August Equity","ticket_title":"list of works","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/21","activity_end":"2021-08-23 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59404","activity_notes":" And the more urgent issue- there is a bad smell coming from under the kitchen sink, we have tried using drain unblocker, which hasnt worked. The smell could be an issue with the pipes or even a rodent, but we are unable to remove the back board to see the issue. If some one could come asap to fix ?","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 09:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 19:43 (michaelk)<\/b>Attended site to investigate drainage smell from 1st floor kitchen. Tested flow through kitchen sink which was good, investigated all drainage in kitchen but could find no evidence of blockage or leaks. Have advised client to contact pest control as smell is unknown. 1hr 50.<\/p>

24\/08\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 10:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

02\/09\/2021 14:30 (jane)<\/b>Attending on Monday 6th September to repair and repaint wall <\/p>

10\/09\/2021 11:46 (dean)<\/b>Done 60.00<\/p>

10\/09\/2021 12:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50026","activity_ticket_id":"48298","ticket_reference":"HDT49379","ticket_client":"1961","client_name":"August Equity","ticket_title":"list of works","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/08\/21","activity_end":"2021-08-23 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59405","activity_notes":"The dent\/crack in the wall in the reception ( I did send a few emails about this but no one has been in to fix) the dent just needs filling\/ painting ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 09:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 19:43 (michaelk)<\/b>Attended site to investigate drainage smell from 1st floor kitchen. Tested flow through kitchen sink which was good, investigated all drainage in kitchen but could find no evidence of blockage or leaks. Have advised client to contact pest control as smell is unknown. 1hr 50.<\/p>

24\/08\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 10:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

02\/09\/2021 14:30 (jane)<\/b>Attending on Monday 6th September to repair and repaint wall <\/p>

10\/09\/2021 11:46 (dean)<\/b>Done 60.00<\/p>

10\/09\/2021 12:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50027","activity_ticket_id":"48298","ticket_reference":"HDT49379","ticket_client":"1961","client_name":"August Equity","ticket_title":"list of works","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/21","activity_end":"2021-08-23 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59406","activity_notes":"list of works3 lights have gone out across the main office and meeting rooms.","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 09:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 19:43 (michaelk)<\/b>Attended site to investigate drainage smell from 1st floor kitchen. Tested flow through kitchen sink which was good, investigated all drainage in kitchen but could find no evidence of blockage or leaks. Have advised client to contact pest control as smell is unknown. 1hr 50.<\/p>

24\/08\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 10:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

02\/09\/2021 14:30 (jane)<\/b>Attending on Monday 6th September to repair and repaint wall <\/p>

10\/09\/2021 11:46 (dean)<\/b>Done 60.00<\/p>

10\/09\/2021 12:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50028","activity_ticket_id":"48365","ticket_reference":"HDT49446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mail box needs piece of timber applied and door needs to be redecorated ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/21","activity_end":"2021-08-23 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59407","activity_notes":"Mail box needs piece of timber applied and door needs to be redecorated hasp and clasp put on roof door 2pm Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 14:17 (System)<\/b>Ticket Created<\/p>

24\/08\/2021 21:39 (roy)<\/b>Cut in timber on front door. Filled, rubbed down, refiledNo access noise flat<\/p>

25\/08\/2021 12:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50029","activity_ticket_id":"48367","ticket_reference":"HDT49448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement PCB to washing machine ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/08\/21","activity_end":"2021-08-23 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59408","activity_notes":"Replacement PCB to washing machine ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2021 16:11 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 14:04 (jane)<\/b>(Ticket Closed)<\/p>

27\/08\/2021 16:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/08\/2021 16:21 (jane)<\/b>A quick update on this repair - the engineer attended on Wednesday to fit the new PCB, however after testing the appliance he found out that some additional parts have to be ordered as well. We have ordered them free of charge, and will come back to you once we have them delivered<\/p>

03\/09\/2021 08:50 (jane)<\/b>Attending on Wednesday, 08\/09, between 12pm and 4pm to fit the parts<\/p>

17\/09\/2021 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50030","activity_ticket_id":"48276","ticket_reference":"HDT49357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the boiler and show the tenant how to use it ","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/21","activity_end":"2021-08-23 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59409","activity_notes":"boiler needs new pump - booked for Tuesday with tenant after 10 am","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:07 (System)<\/b>Ticket Created<\/p>

24\/08\/2021 21:41 (roy)<\/b>Unabld go show tenant how to use as there are numerous faults with the heating.Michael to check<\/p>

26\/08\/2021 06:32 (michaelk)<\/b>Attended site to investigate boiler overheating. A replacement pcb and aav are required. Both parts are on order, also noticed that the potable expansion vessel is flooded and also requires changing. 2hrs labour 95.<\/p>

13\/09\/2021 11:42 (jane)<\/b>Returning tomorrow at 9am to fit new boiler parts, tenant will give access <\/p>

14\/09\/2021 12:59 (michaelk)<\/b>Attended site to pcb, air vent and potable expansion vessel to boiler. Completed works and fully tested heating on completion with tenant. 4hrs labour plus parts total 427.60 ex vat.<\/p>

14\/09\/2021 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50031","activity_ticket_id":"48368","ticket_reference":"HDT49449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flats 1 - 5","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/21","activity_end":"2021-08-24 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59410","activity_notes":"Flats 1 - 5Shower seals need replacing in Flats 1 -3Grout needs to be looked at in flat 4 and cracks to the shower tray need to be looked at in flat 5wednesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 16:47 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 17:33 (roy)<\/b>Resilicone showers.Still ntr for flats 1 and 4<\/p>

06\/09\/2021 17:07 (roy)<\/b>Resilicone flats 1 and 4.Repair light hanging down in flat 4NTR Regroup floors Need new magnetic shower door sealsNeeds new shower hose<\/p>

07\/09\/2021 15:37 (roy)<\/b>Removd groug go floor tiles and regrout.Still need magnetic door strips and hose\/hed<\/p>

08\/09\/2021 13:09 (sandra)<\/b>(Ticket Closed)<\/p>

10\/09\/2021 09:52 (roy)<\/b>Fit Magnetic door strips Fit door seal Secure and straighten frame Replace shower head and hose and secure railPolish up floor<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50032","activity_ticket_id":"48368","ticket_reference":"HDT49449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flats 1 - 5","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/21","activity_end":"2021-08-24 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59411","activity_notes":"Flats 1 - 5Shower seals need replacing in Flats 1 -3Grout needs to be looked at in flat 4 and cracks to the shower tray need to be looked at in flat 5WEDNESDAY WITH KEYS ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2021 16:47 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 17:33 (roy)<\/b>Resilicone showers.Still ntr for flats 1 and 4<\/p>

06\/09\/2021 17:07 (roy)<\/b>Resilicone flats 1 and 4.Repair light hanging down in flat 4NTR Regroup floors Need new magnetic shower door sealsNeeds new shower hose<\/p>

07\/09\/2021 15:37 (roy)<\/b>Removd groug go floor tiles and regrout.Still need magnetic door strips and hose\/hed<\/p>

08\/09\/2021 13:09 (sandra)<\/b>(Ticket Closed)<\/p>

10\/09\/2021 09:52 (roy)<\/b>Fit Magnetic door strips Fit door seal Secure and straighten frame Replace shower head and hose and secure railPolish up floor<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50033","activity_ticket_id":"48366","ticket_reference":"HDT49447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blown lamps ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/21","activity_end":"2021-08-24 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59412","activity_notes":"blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2021 15:53 (System)<\/b>Ticket Created<\/p>

24\/08\/2021 21:36 (roy)<\/b>Visited site but cleaner wouldn't let me in. She tried calling the tenant Said I would return tomorrow <\/p>

25\/08\/2021 11:30 (roy)<\/b>Replaced 2 x LED bulbs<\/p>

25\/08\/2021 12:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50034","activity_ticket_id":"47715","ticket_reference":"HDT48796","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads 23\/08\/2021","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"346","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"346","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/21","activity_end":"2021-08-24 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59413","activity_notes":"inter-tenancy checks and meter reads 23\/08\/2021lights ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2021 09:32 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 10:48 (travis)<\/b>Itc list.Bathroom,Ceiling light flickering,Loose door stop,Loose t\/roll holderLiving room\/kitchen,Cupboard door adjustment,Blind cord broken.<\/p>

23\/08\/2021 15:58 (travis)<\/b>Carried out itc maintenance repairs.<\/p>

25\/08\/2021 11:31 (roy)<\/b>Faulty LED light.Fitting ordered<\/p>

26\/08\/2021 16:08 (roy)<\/b>Refitted lamp<\/p>

27\/08\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50035","activity_ticket_id":"48369","ticket_reference":"HDT49450","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Put new up new signage which is at the clients office ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street","cs_id":"1178","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"1178","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/09\/21","activity_end":"2021-09-10 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59414","activity_notes":"Put new up new signageFor 9:30am tomorrow Signs needs to be collected from Davis Browns offices at 1 Margaret Street at 9am tomorrow, then the client will meet you on site at 9:30am to discuss location, some making good might be needed to the stonework behind.","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2021 10:01 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 08:46 (jane)<\/b>Please can I cancel the sign fitting at 40 GPS. Unfortunately, we have misplaced the sign! We would like to reschedule in roughly one week.<\/p>

25\/08\/2021 08:47 (jane)<\/b>(Placed On Hold) Please can I cancel the sign fitting at 40 GPS. Unfortunately, we have misplaced the sign! We would like to reschedule in roughly one week.<\/p>

27\/08\/2021 10:14 (jane)<\/b>(Removed from on-hold)<\/p>

27\/08\/2021 10:14 (jane)<\/b>Please can I rebook our cancelled visit at 40 Great Portland Street for September 10th?We booked you to install new signs that we had ordered (you previously removed the old ones) but had to cancel.Please can we rebook for Sept. 10th<\/p>

13\/09\/2021 12:39 (iain)<\/b>Signage.<\/p>

13\/09\/2021 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50036","activity_ticket_id":"48370","ticket_reference":"HDT49451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14382 - Replacement oven","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1090","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1090","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/21","activity_end":"2021-09-02 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59415","activity_notes":"Replacement oven - hotpoint being delivered 2nd September between 10 - 2pm.","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 08:47 (alan)<\/b>Replace oven as per quote and <\/p>

03\/09\/2021 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50037","activity_ticket_id":"48371","ticket_reference":"HDT49452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer - drying function not working","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1179","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1179","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/08\/21","activity_end":"2021-08-24 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59416","activity_notes":"washer\/dryer - drying function not working","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2021 11:23 (System)<\/b>Ticket Created<\/p>

24\/08\/2021 13:32 (sandra)<\/b>booked for Friday 10- 2pm <\/p>

24\/08\/2021 13:32 (sandra)<\/b>with Keys <\/p>

27\/08\/2021 10:40 (roy)<\/b>Access for Repair Aid<\/p>

07\/09\/2021 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50038","activity_ticket_id":"48373","ticket_reference":"HDT49454","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"AM\/SW\/14365 - Replacement light fitting","ticket_address_1":"89 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"89 Wardour Street ","cs_id":"1012","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 0UA","ticket_client_site":"1012","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/08\/21","activity_end":"2021-08-24 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59417","activity_notes":"Replacement light fittingNEED A DATE TO BOOK IN WORKS","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 08:48 (alan)<\/b>Quoted works <\/p>

10\/09\/2021 08:32 (alan)<\/b>Quoted works <\/p>

10\/09\/2021 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50039","activity_ticket_id":"48371","ticket_reference":"HDT49452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer - drying function not working","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1179","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1179","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/08\/21","activity_end":"2021-08-24 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59418","activity_notes":"washer\/dryer - drying function not working","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2021 11:23 (System)<\/b>Ticket Created<\/p>

24\/08\/2021 13:32 (sandra)<\/b>booked for Friday 10- 2pm <\/p>

24\/08\/2021 13:32 (sandra)<\/b>with Keys <\/p>

27\/08\/2021 10:40 (roy)<\/b>Access for Repair Aid<\/p>

07\/09\/2021 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50040","activity_ticket_id":"48372","ticket_reference":"HDT49453","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Aerial works to Floor 2a","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"24\/08\/21","activity_end":"2021-08-24 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59419","activity_notes":"Aerial works to Floor 2a flats 4, 5, 6","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2021 11:31 (System)<\/b>Ticket Created<\/p>

24\/08\/2021 13:39 (sandra)<\/b>engineer on site and able to carry out the works. Verbal quote sent to Timi of 929.89 and engineer is carrying out the work today <\/p>

27\/08\/2021 11:38 (jane)<\/b>(Ticket Closed)<\/p>

27\/08\/2021 11:38 (jane)<\/b>Copy of quote attached to ticket <\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50041","activity_ticket_id":"48258","ticket_reference":"HDT49339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet push button faulty ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1077","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1077","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/08\/21","activity_end":"2021-08-24 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59420","activity_notes":"touch up around cabinet which has been replaced in bathroom plus a bit of masticneeds date to book in ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2021 15:18 (System)<\/b>Ticket Created<\/p>

12\/08\/2021 15:27 (sandra)<\/b>courts to attend Friday <\/p>

16\/08\/2021 08:02 (michaelk)<\/b>Attended to investigate toilet push button. A replacement is required and have ordered. Lilian wants this completed when Dean carries out painting repairs.<\/p>

08\/09\/2021 06:34 (michaelk)<\/b>Attended site to replace gerberit dual flush button to ensuite bathroom. Completed work and re-sealed worktop on completion. 2hrs labour plus parts 163.50 ex vat.<\/p>

09\/09\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50042","activity_ticket_id":"48374","ticket_reference":"HDT49455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check everything is working before tenant moves in","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1180","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1180","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/21","activity_end":"2021-08-24 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59421","activity_notes":"check everything is working before tenant moves inie appliances, blinds, heating water taps handles cupboard ect. WITH KEYS WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2021 14:05 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 14:08 (travis)<\/b>Pre tenant check of all appliances ect.<\/p>

25\/08\/2021 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50043","activity_ticket_id":"48376","ticket_reference":"HDT49457","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"drainage problem in the restaurant","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"51 Goodge Street ","cs_id":"1182","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1182","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/08\/21","activity_end":"2021-08-24 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59422","activity_notes":"drainage problem in the restaurant ","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2021 16:02 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50044","activity_ticket_id":"48375","ticket_reference":"HDT49456","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak in basement ","ticket_address_1":"112 Old Church Street ","ticket_address_2":"Chelsea","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW3 6EP","cs_address_1":"112 Old Church Street ","cs_id":"1181","cs_address_2":"Chelsea","cs_town":"London ","cs_postcode":"SW3 6EP","ticket_client_site":"1181","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/21","activity_end":"2021-09-02 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59423","activity_notes":"leak in basement ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2021 15:06 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 09:12 (jane)<\/b>Still waiting on the client to confirm access <\/p>

31\/08\/2021 14:21 (jane)<\/b>Programmed in for Thursday morning 2nd September Contact :SOPHIE MAYExecutive Assistant 112 Old Church StreetLondon, SW3 6EPT: +44 (0)20 7352 9988<\/p>

02\/09\/2021 09:36 (michaelk)<\/b>Attended site to investigate leak. Unable to solve at this visit, as possible cause is from the street\/service pipes. Have emailed pictures.2hrs labour 95.<\/p>

02\/09\/2021 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50045","activity_ticket_id":"48364","ticket_reference":"HDT49445","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"AM\/JH\/14397 - List of works ","ticket_address_1":"53 Frith Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"53 Frith Street","cs_id":"1165","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1165","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/21","activity_end":"2021-09-01 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59424","activity_notes":"FOR WEDNESDAY 1ST SEPTEMBER Intercom in office needs to be fixed to the wallA further 4-6 small pictures to be hung (A3 size approx.)A video conferencing camera to be wall mounted in our boardroomSonos sounds bar to be mounted in the boardroomTo remove current TV\/mount and replace with new TV\/mount supplied by client.To overhaul main entrance door.","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2021 11:13 (jane)<\/b>Tenant has requested for 10am on 1st September <\/p>

01\/09\/2021 14:54 (sandra)<\/b>had to strengthen one side of the conference table which needs to be charged at a daily rate <\/p>

01\/09\/2021 14:54 (travis)<\/b>List of works.<\/p>

01\/09\/2021 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50046","activity_ticket_id":"48377","ticket_reference":"HDT49458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Eye-bolt testing ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/09\/21","activity_end":"2021-09-28 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59425","activity_notes":"Eye-bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2021 11:16 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 11:03 (jane)<\/b>Attending on 28\/09\/2021 as agreed with client, Roy to give access <\/p>

28\/09\/2021 10:01 (roy)<\/b>Give access to Height Safe<\/p>

06\/10\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50047","activity_ticket_id":"48068","ticket_reference":"HDT49149","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - vacant ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/21","activity_end":"2021-08-25 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59426","activity_notes":"To overhaul door to flat, new tenant moving in soon ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2021 13:11 (System)<\/b>Ticket Created<\/p>

23\/07\/2021 15:23 (jane)<\/b>Salad drawer on order and blinds gone to quote <\/p>

26\/07\/2021 14:08 (iain)<\/b>ITC's.<\/p>

27\/07\/2021 18:47 (alan)<\/b>1. Replace 5 faulty down lighters in bathrooms2. Refix cables under kitchen cupboards lights<\/p>

30\/07\/2021 16:12 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:42 (iain)<\/b>ITC's.<\/p>

04\/08\/2021 14:43 (iain)<\/b>Sash locks on order.<\/p>

06\/08\/2021 14:55 (iain)<\/b>ITC's.<\/p>

06\/08\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>

25\/08\/2021 12:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 14:08 (roy)<\/b>Plane door edge and refix locks and paint<\/p>

01\/09\/2021 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50048","activity_ticket_id":"48378","ticket_reference":"HDT49459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/14387 - redecoration works - Purchase Order - PO200719417","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1115","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1115","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/08\/21","activity_end":"2021-08-26 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59427","activity_notes":"redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 17:42 (dean)<\/b>Done1,000.00<\/p>

02\/09\/2021 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50049","activity_ticket_id":"48379","ticket_reference":"HDT49460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Entry phone issue ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"26\/08\/21","activity_end":"2021-08-26 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59428","activity_notes":"Entry phone issue ","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2021 09:25 (System)<\/b>Ticket Created<\/p>

27\/08\/2021 12:42 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2021 13:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/09\/2021 13:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50050","activity_ticket_id":"48380","ticket_reference":"HDT49461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Engineer attendance to install signages at Central Cross","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1186","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1186","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/21","activity_end":"2021-09-03 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59429","activity_notes":"Engineer attendance to install signages at Central Crossconfirmed for Friday ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2021 09:28 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 14:19 (jane)<\/b>Attending on Friday 3rd September <\/p>

03\/09\/2021 14:22 (travis)<\/b>All signage fitted around central cross,plastic and stainless steel signs.<\/p>

03\/09\/2021 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50051","activity_ticket_id":"48381","ticket_reference":"HDT49462","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"DS\/JH\/14400 - Redecoration works - Purchase Order PO200719785","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"69 Neal Street ","cs_id":"1183","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PJ","ticket_client_site":"1183","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/08\/21","activity_end":"2021-08-26 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59430","activity_notes":"Redecoration works Please confirm start and finish dates as we need to relay to incoming occupiers.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 17:43 (dean)<\/b>Done 595.00<\/p>

02\/09\/2021 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50052","activity_ticket_id":"48382","ticket_reference":"HDT49463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14401 - Following the gas inspection there are a couple of parts required to the boiler. The aav was found leaking and the front control knob is broken Purchase Order PO200719489","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/21","activity_end":"2021-09-20 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59431","activity_notes":"For Monday 20th September, tenant home for accessFollowing the gas inspection there are a couple of parts required to the boiler. The aav was found leaking and the front control knob is broken","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 10:50 (jane)<\/b>Attending on Monday 20th September to replace the boiler parts, tenant home for access.<\/p>

24\/09\/2021 13:57 (jane)<\/b>Parts expected on Tuesday 28th September <\/p>

28\/09\/2021 10:25 (michaelk)<\/b>Attended site to replace quoted spares to vaillant boiler. Total cost 160ex vat.<\/p>

28\/09\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50053","activity_ticket_id":"48383","ticket_reference":"HDT49464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14390 - Quotation for redecoration - Purchase Order PO200719506","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/08\/21","activity_end":"2021-08-26 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59432","activity_notes":"Quotation for redecoration - Purchase Order PO200719506New tenant moving in mid-Sept.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 17:43 (dean)<\/b>Done 520.00<\/p>

02\/09\/2021 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50054","activity_ticket_id":"48384","ticket_reference":"HDT49465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The fridge door has become disconnected from the fascia. Could someone clip it back on - Job Number:\t340672","ticket_address_1":"Flat 2, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 13 Goodwins Court","cs_id":"1190","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1190","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/08\/21","activity_end":"2021-08-26 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59433","activity_notes":"Description: The fridge door has become disconnected from the fascia. Could someone clip it back on - Job Number:340672","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2021 12:52 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 15:03 (jane)<\/b>Requested access <\/p>

02\/09\/2021 14:28 (travis)<\/b>Kitchen cupboard doors and f\/freezer doors adjustment and new hinges where required.<\/p>

02\/09\/2021 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50055","activity_ticket_id":"48385","ticket_reference":"HDT49466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Flat 3, repair damaged sink and check everything is in order here - Job Number:\t340733 - have this one complete by 08\/09\/21.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/21","activity_end":"2021-08-26 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59434","activity_notes":"Description: Flat 3, repair damaged sink and check everything is in order here - Job Number:340733","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2021 13:05 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 18:04 (roy)<\/b>Sink needs new.Variouz other works need doing.Sent list over<\/p>

31\/08\/2021 10:19 (jane)<\/b>Generally a reasonable clean flat.Bathroom1) Broken cracked tile (would need to replace all floor tiles)2) Missing grout in floor tiles and extremely dirty grout elsewhere 3) Incorrect shape toilet seat4) Slow drainage in bath5) Wall tiles grout6) Towel rail socket needs refixing7) Shower leaking various places8) Bit missing on shower control valve9) Cracked sink and worktop needs sortingKitchen\/Lounge1) Windows need adjusting. Unable to lock.2) Crack on window sill3) Cracks on various kitchen cupboard doors. Can not glue.Would need replacing4) Large Scratch on wooden floor5) Under counter lights not working<\/p>

31\/08\/2021 12:22 (jane)<\/b>Submitted list to client <\/p>

08\/09\/2021 13:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50056","activity_ticket_id":"48386","ticket_reference":"HDT49467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Built in Washer dryer - There is a fault with the drainage pump and the machine will not work - Located in the kitchen area - Job Number:\t340734","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/08\/21","activity_end":"2021-08-26 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59435","activity_notes":"Description: Built in Washer dryer - There is a fault with the drainage pump and the machine will not work - Located in the kitchen area - Job Number:340734","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2021 13:16 (System)<\/b>Ticket Created<\/p>

26\/08\/2021 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50057","activity_ticket_id":"48387","ticket_reference":"HDT49468","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"List of minor repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street","cs_id":"1178","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"1178","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/21","activity_end":"2021-08-26 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59436","activity_notes":"List of minor repairs Can we have the following repairs carried out at the above?1.Basement half landing wooden hand rail to be glued and bracketed at rear where broken. (Image 0443)2.Replacement of push button surround in WC (basement) (image 0444)3.Screw back bracket on panel that fits under base of Urinal. Clean out cavity behind panel and check urinal is flushing properly. (image 0445\/6)Access via keys to be provided by my colleague Juliette in my absence pleaseplease also check the drains for bad smells whilst you are there ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2021 14:13 (System)<\/b>Ticket Created<\/p>

30\/08\/2021 17:34 (michaelk)<\/b>Roy attended site and confirmed that the flushing was OK. No need for me to attend.<\/p>

01\/09\/2021 16:38 (sandra)<\/b>We have had replaced the push button surround and the urinal is working and we have cleared out the cavity.The panel has been put back, we will put a fresh bracket on it when we return to glue and replacement the bracket on the wood hand rail.<\/p>

04\/09\/2021 10:11 (roy)<\/b>Check on water flowing to cistern for the urinals. Slight adjustment.Refix push button to toilet Refix panel<\/p>

04\/09\/2021 10:15 (roy)<\/b>Used dowels to join handle.Reglued and resrewed Varnish hand rail THIS IS NOT SECURE AND CAN NOT PUT ADDITION ARMS FOR SUPPORT DUE TO OPEN LIFT CAGE. MAY NEED REPLACING TO MATCH OTHER HANDRAIL IF BREAKS AGAIN<\/p>

06\/09\/2021 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50058","activity_ticket_id":"48387","ticket_reference":"HDT49468","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"List of minor repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street","cs_id":"1178","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"1178","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/21","activity_end":"2021-08-26 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59437","activity_notes":"List of minor repairs Can we have the following repairs carried out at the above?1.Basement half landing wooden hand rail to be glued and bracketed at rear where broken. (Image 0443)2.Replacement of push button surround in WC (basement) (image 0444)3.Screw back bracket on panel that fits under base of Urinal. Clean out cavity behind panel and check urinal is flushing properly. (image 0445\/6)Access via keys to be provided by my colleague Juliette in my absence please","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2021 14:13 (System)<\/b>Ticket Created<\/p>

30\/08\/2021 17:34 (michaelk)<\/b>Roy attended site and confirmed that the flushing was OK. No need for me to attend.<\/p>

01\/09\/2021 16:38 (sandra)<\/b>We have had replaced the push button surround and the urinal is working and we have cleared out the cavity.The panel has been put back, we will put a fresh bracket on it when we return to glue and replacement the bracket on the wood hand rail.<\/p>

04\/09\/2021 10:11 (roy)<\/b>Check on water flowing to cistern for the urinals. Slight adjustment.Refix push button to toilet Refix panel<\/p>

04\/09\/2021 10:15 (roy)<\/b>Used dowels to join handle.Reglued and resrewed Varnish hand rail THIS IS NOT SECURE AND CAN NOT PUT ADDITION ARMS FOR SUPPORT DUE TO OPEN LIFT CAGE. MAY NEED REPLACING TO MATCH OTHER HANDRAIL IF BREAKS AGAIN<\/p>

06\/09\/2021 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50059","activity_ticket_id":"48371","ticket_reference":"HDT49452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer - drying function not working","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1179","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1179","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/21","activity_end":"2021-08-27 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59438","activity_notes":"washer\/dryer - drying function not working - Give Repair Aid access in 30 mins - keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2021 11:23 (System)<\/b>Ticket Created<\/p>

24\/08\/2021 13:32 (sandra)<\/b>booked for Friday 10- 2pm <\/p>

24\/08\/2021 13:32 (sandra)<\/b>with Keys <\/p>

27\/08\/2021 10:40 (roy)<\/b>Access for Repair Aid<\/p>

07\/09\/2021 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50060","activity_ticket_id":"48388","ticket_reference":"HDT49469","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To carry out competent compliance testing of the fire escape staircase ","ticket_address_1":"2-6 Bridge Street ","ticket_address_2":"","ticket_town":"Hemel Hempstead ","ticket_county":null,"ticket_postcode":"HP1 1EF","cs_address_1":"2-6 Bridge Street ","cs_id":"224","cs_address_2":"","cs_town":"Hemel Hempstead ","cs_postcode":"HP1 1EF","ticket_client_site":"224","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/09\/21","activity_end":"2021-09-24 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59439","activity_notes":"To carry out competent compliance testing of the fire escape staircase ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2021 10:24 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 16:08 (jane)<\/b>Programmed in for 24th September <\/p>

28\/09\/2021 13:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50061","activity_ticket_id":"48389","ticket_reference":"HDT49470","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14399 - communal TV System repairs ","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"27\/08\/21","activity_end":"2021-08-27 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59440","activity_notes":"communal TV System repairs ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2021 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50062","activity_ticket_id":"48390","ticket_reference":"HDT49471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pre-tenancy check and meter readings for next week ","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/08\/21","activity_end":"2021-08-27 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59441","activity_notes":"Pre-tenancy check and meter readings for next week ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2021 11:40 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 12:52 (travis)<\/b>Pre tenancy check and meter reads.Bathroom glass cupboard doors need alignment,Shower mastic dirty,Glass shower door,one running wheel seized,Kitchen cupboards need realignment,Knotted blind cords,No decoration required,All electrics and lights are in good working order.Small amount of cleaning products to remove.<\/p>

31\/08\/2021 13:45 (jane)<\/b>List of works submitted to client <\/p>

31\/08\/2021 13:55 (jane)<\/b>Proceeding with list <\/p>

31\/08\/2021 15:47 (travis)<\/b>Itc maintenance works completed.<\/p>

31\/08\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50063","activity_ticket_id":"48391","ticket_reference":"HDT49472","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Repairs to window frame and boxing in around downpipe - FOR MONDAY 6TH SEPTEMBER AFTER 9AM - RESIDENT WILL GIVE ACCESS ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1023","cs_address_2":"23 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8GH","ticket_client_site":"1023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/09\/21","activity_end":"2021-09-06 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59442","activity_notes":"Repairs to window frame and boxing in around downpipe - FOR MONDAY 6TH SEPTEMBER AFTER 9AM - RESIDENT WILL GIVE ACCESS to carry out remedial works to the window frame that was damaged when opened up a month ago. Also some boxing in around a down pipe in the same flat is needed to be completed please?","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2021 12:22 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 11:13 (travis)<\/b>Boxing in works.<\/p>

06\/09\/2021 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50064","activity_ticket_id":"48392","ticket_reference":"HDT49473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3rd floor entry phone buzzer not working - FOR WEDNESDAY 1ST SEPTEMBER - Tenants will give ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-22 New Row ","cs_id":"1196","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1196","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/08\/21","activity_end":"2021-08-27 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59443","activity_notes":"3rd floor entry phone buzzer not working - FOR WEDNESDAY 1ST SEPTEMBER - Tenants will give ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2021 12:51 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 14:38 (sandra)<\/b>Garry arranging access to first floor office for PK <\/p>

21\/09\/2021 13:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50065","activity_ticket_id":"48393","ticket_reference":"HDT49474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14406 - Replacement heating pump - PO200719669 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/21","activity_end":"2021-08-27 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59444","activity_notes":"Replacement heating pump- PO200719669 ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 06:47 (michaelk)<\/b>Attended site to replace faulty pump. 2hrs labour plus part 319 ex vat.<\/p>

10\/09\/2021 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50066","activity_ticket_id":"48394","ticket_reference":"HDT49475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace alarms following inspection ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 21 Catherine Street ","cs_id":"1134","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1134","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/21","activity_end":"2021-08-27 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59445","activity_notes":"To replace alarms following inspection ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2021 13:45 (System)<\/b>Ticket Created<\/p>

27\/08\/2021 14:39 (michaelk)<\/b>Attended site and replaced alarms. 1 hour labour 50.Note; alarms have been taken from Roy's van stock.1 x heat alarm 421 x smoke alarm 19.991 x co alarm 59.40.<\/p>

27\/08\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50067","activity_ticket_id":"48395","ticket_reference":"HDT49476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace alarms following inspection ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/21","activity_end":"2021-08-27 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59446","activity_notes":"To replace alarms following inspection ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2021 13:47 (System)<\/b>Ticket Created<\/p>

27\/08\/2021 14:45 (michaelk)<\/b>Attended site to replace alarms as reported.1 hr labour 50.Alarms have been taken from Roy's van stock.1 x heat alarm 401 x smoke alarm 19.99.<\/p>

27\/08\/2021 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50068","activity_ticket_id":"48396","ticket_reference":"HDT49477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out apartment checks before new tenancy starts on 7th September ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/08\/21","activity_end":"2021-08-27 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59447","activity_notes":"To carry out apartment checks before new tenancy starts on 7th September ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2021 13:58 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 13:27 (travis)<\/b>Final property check,Removed rubbish\/building materials,Refitted all window restrictors,Cleared f\/freezer of old plastic bottles ect,Tested all appliances,oven, heating ect.<\/p>

06\/09\/2021 13:27 (sandra)<\/b>(Ticket Closed)<\/p>

07\/09\/2021 11:56 (travis)<\/b>Replacement of broken blind cords.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50069","activity_ticket_id":"48397","ticket_reference":"HDT49478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repair or replace plug socket in the kitchen - Tenant will advise when we can attend ","ticket_address_1":"Flat 6, Goodwins House, 55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/08\/21","activity_end":"2021-08-27 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59448","activity_notes":"To repair or replace plug socket in the kitchen - Tenant will advise when we can attend ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2021 14:01 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 14:28 (alan)<\/b>Replace broken socket back box in wall<\/p>

08\/09\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50070","activity_ticket_id":"48398","ticket_reference":"HDT49479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good\/paint etc any walls damaged by the signage removal in the common parts over all portfolios including Newport Sandringham\/Central Cross ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/21","activity_end":"2021-08-27 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59449","activity_notes":"To make good\/paint etc any walls damaged by the signage removal in the common parts over all portfolios including Newport Sandringham\/Central Cross Dean we will send you Travis list once completed Lilian has a list in her office of the properties ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2021 14:13 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 10:47 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 10:56 (jane)<\/b>Coliseum Area (dec)= 635.00Chinatown Area (Dec) = 1,185.00 (can invoice as one)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50071","activity_ticket_id":"48367","ticket_reference":"HDT49448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement PCB to washing machine ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/08\/21","activity_end":"2021-08-27 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59450","activity_notes":"Replacement PCB to washing machine ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2021 16:11 (System)<\/b>Ticket Created<\/p>

25\/08\/2021 14:04 (jane)<\/b>(Ticket Closed)<\/p>

27\/08\/2021 16:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/08\/2021 16:21 (jane)<\/b>A quick update on this repair - the engineer attended on Wednesday to fit the new PCB, however after testing the appliance he found out that some additional parts have to be ordered as well. We have ordered them free of charge, and will come back to you once we have them delivered<\/p>

03\/09\/2021 08:50 (jane)<\/b>Attending on Wednesday, 08\/09, between 12pm and 4pm to fit the parts<\/p>

17\/09\/2021 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50072","activity_ticket_id":"48399","ticket_reference":"HDT49480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - No hot water ","ticket_address_1":"Flat 2, 58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/21","activity_end":"2021-08-31 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59451","activity_notes":"Emergency call-out - No hot water ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2021 08:45 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50073","activity_ticket_id":"48400","ticket_reference":"HDT49481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49480 Follow-Up - Boiler not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/21","activity_end":"2021-08-31 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59452","activity_notes":"HDT49480 Follow-Up - Boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2021 15:55 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 07:35 (michaelk)<\/b>Attended site to investigate boiler failure. Found flow rate through the boiler at 5 l\/m. Drained down boiler and removed strainer and cleaned, refilled boiler and vented. Checked flow rate through the boiler on completion which was 16 l\/m. 2hrs labour 95.<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50074","activity_ticket_id":"48401","ticket_reference":"HDT49482","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call-out - At midnight main front not secure ","ticket_address_1":"35 Devonshire Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"35 Devonshire Place ","cs_id":"1200","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1200","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/21","activity_end":"2021-08-31 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59453","activity_notes":"Emergency call-out - At midnight main front not secure ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2021 08:50 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50075","activity_ticket_id":"48402","ticket_reference":"HDT49483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Leak coming rom Flat Apartment 3 into Apartment 2","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1201","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1201","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/21","activity_end":"2021-08-31 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59454","activity_notes":"Emergency call-out - Leak coming rom Flat Apartment 3 into Apartment 2","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2021 10:01 (System)<\/b>Ticket Created<\/p>

31\/08\/2021 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50076","activity_ticket_id":"48403","ticket_reference":"HDT49484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49483 Follow-Up","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1201","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1201","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/21","activity_end":"2021-08-31 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59455","activity_notes":"HDT49483 Follow-Up to access under bath to try and find the problem","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2021 13:44 (roy)<\/b>Big gap between bath and tiles.Could be bath is slowly sinking into timber.If problem continues then timber supports may be required.Remove\/Replace silicone Replaced shower head\/hose<\/p>

31\/08\/2021 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50077","activity_ticket_id":"48404","ticket_reference":"HDT49485","ticket_client":"1961","client_name":"August Equity","ticket_title":"Kickboards under the kitchen cabinets can all be removed (temporarily) so they can place traps - for Wednesday 1st September - pest control attending on Thursday 2nd to lay traps ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/21","activity_end":"2021-09-01 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59456","activity_notes":"FOR WEDNESDAY 1ST SEPTEMBER Kickboards under the kitchen cabinets can all be removed (temporarily) so they can place traps - or Wednesday 1st September - pest control attending on Thursday 2nd to lay traps The also suggested that the wire wool should be used around the pipes under the sink to seal up any holes.- ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2021 10:06 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 13:12 (sandra)<\/b>awaiting pest control <\/p>

08\/09\/2021 14:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50078","activity_ticket_id":"48405","ticket_reference":"HDT49486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For today - Shower is broken, shower head and window blinds need repairing ","ticket_address_1":"Flat 1, 5 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1202","cs_address_2":"5 Rupert Court","cs_town":"London","cs_postcode":"W1D 6DZ","ticket_client_site":"1202","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/21","activity_end":"2021-08-31 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59457","activity_notes":"FOR TODAY - I will ask Roy to come in and take a look at the blinds too Tenant has just moved in to this flat and found a few issues. Can you please check if this was on the ITC list?The only thing I have noticed that isnt listed is the shower is broken. It leaks most of the water and is unusable. Otherwise, the two things that I would ask to be repaired are the window blinds and the shower head. Can someone attend to this today please?","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2021 10:26 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 07:31 (michaelk)<\/b>Attended site to investigate shower hose leak. Hose was split and some of the head rubber outlets were damaged. Collected replacement parts and fitted. 2hrs labour plus parts. 125 ex vat.<\/p>

03\/09\/2021 13:05 (roy)<\/b>3 blinds need new.All cords have snapped and has been pulled throughLillian request quotes for new (look new already) and quotes for roller blinds<\/p>

03\/09\/2021 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50079","activity_ticket_id":"48405","ticket_reference":"HDT49486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For today - Shower is broken, shower head and window blinds need repairing ","ticket_address_1":"Flat 1, 5 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1202","cs_address_2":"5 Rupert Court","cs_town":"London","cs_postcode":"W1D 6DZ","ticket_client_site":"1202","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/21","activity_end":"2021-08-31 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59458","activity_notes":"Roy, Keenan is looking at the shower issues today, can you take a look at the blinds and give me details if need replacing for a quote, thanks Tenant has just moved in to this flat and found a few issues. Can you please check if this was on the ITC list?The only thing I have noticed that isnt listed is the shower is broken. It leaks most of the water and is unusable. Otherwise, the two things that I would ask to be repaired are the window blinds and the shower head. Can someone attend to this today please?","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2021 10:26 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 07:31 (michaelk)<\/b>Attended site to investigate shower hose leak. Hose was split and some of the head rubber outlets were damaged. Collected replacement parts and fitted. 2hrs labour plus parts. 125 ex vat.<\/p>

03\/09\/2021 13:05 (roy)<\/b>3 blinds need new.All cords have snapped and has been pulled throughLillian request quotes for new (look new already) and quotes for roller blinds<\/p>

03\/09\/2021 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50080","activity_ticket_id":"48406","ticket_reference":"HDT49487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check on the lights? The whole floor lights are not working. - Common parts ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/08\/21","activity_end":"2021-08-31 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59459","activity_notes":"To check on the lights? The whole floor lights are not working. - Common parts ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2021 11:04 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 15:01 (alan)<\/b>Investigate lights in common parts not working Reset MCB test and leave working <\/p>

01\/09\/2021 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50081","activity_ticket_id":"48407","ticket_reference":"HDT49488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To top up supply ","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/08\/21","activity_end":"2021-08-31 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59460","activity_notes":"To top up supply ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2021 13:34 (System)<\/b>Ticket Created<\/p>

02\/09\/2021 10:53 (alan)<\/b>Top up 300 on British Gas card<\/p>

02\/09\/2021 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50082","activity_ticket_id":"48408","ticket_reference":"HDT49489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler inspection - FOR 2ND SEPTEMBER ","ticket_address_1":"19-20 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19-20 Gerrard Street ","cs_id":"1205","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1205","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/21","activity_end":"2021-09-02 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59461","activity_notes":"Boiler inspection - FOR 2ND SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2021 16:36 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 06:25 (michaelk)<\/b>Completed annual safety inspection. Paperwork has been passed to lilian on a commercial certificate. 95 2hrs labour.<\/p>

09\/09\/2021 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50083","activity_ticket_id":"48409","ticket_reference":"HDT49490","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"MDR\/SW\/14112 - Redecoration after leak","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"656","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"656","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/09\/21","activity_end":"2021-09-01 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59462","activity_notes":"Redecoration after leak ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 10:06 (dean)<\/b>Still waiting on dates from tenant <\/p>

28\/10\/2021 14:39 (jane)<\/b>Programmed in for Monday 8th November at 9:30am <\/p>

12\/11\/2021 11:49 (dean)<\/b>Done 1040.00<\/p>

12\/11\/2021 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50084","activity_ticket_id":"48298","ticket_reference":"HDT49379","ticket_client":"1961","client_name":"August Equity","ticket_title":"list of works","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/09\/21","activity_end":"2021-09-01 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59463","activity_notes":"list of works3 lights have gone out across the main office and meeting rooms.The dent\/crack in the wall in the reception ( I did send a few emails about this but no one has been in to fix) the dent just needs filling\/ painting And the more urgent issue- there is a bad smell coming from under the kitchen sink, we have tried using drain unblocker, which hasnt worked. The smell could be an issue with the pipes or even a rodent, but we are unable to remove the back board to see the issue. If some one could come asap to fix ?","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 09:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 19:43 (michaelk)<\/b>Attended site to investigate drainage smell from 1st floor kitchen. Tested flow through kitchen sink which was good, investigated all drainage in kitchen but could find no evidence of blockage or leaks. Have advised client to contact pest control as smell is unknown. 1hr 50.<\/p>

24\/08\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 10:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

02\/09\/2021 14:30 (jane)<\/b>Attending on Monday 6th September to repair and repaint wall <\/p>

10\/09\/2021 11:46 (dean)<\/b>Done 60.00<\/p>

10\/09\/2021 12:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50085","activity_ticket_id":"48298","ticket_reference":"HDT49379","ticket_client":"1961","client_name":"August Equity","ticket_title":"list of works","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/09\/21","activity_end":"2021-09-01 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59464","activity_notes":"list of worksThe dent\/crack in the wall in the reception ( I did send a few emails about this but no one has been in to fix) the dent just needs filling\/ painting ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2021 09:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2021 19:43 (michaelk)<\/b>Attended site to investigate drainage smell from 1st floor kitchen. Tested flow through kitchen sink which was good, investigated all drainage in kitchen but could find no evidence of blockage or leaks. Have advised client to contact pest control as smell is unknown. 1hr 50.<\/p>

24\/08\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 10:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

01\/09\/2021 15:08 (alan)<\/b>Replace blown lamps to 3 fittings in office <\/p>

02\/09\/2021 14:30 (jane)<\/b>Attending on Monday 6th September to repair and repaint wall <\/p>

10\/09\/2021 11:46 (dean)<\/b>Done 60.00<\/p>

10\/09\/2021 12:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50086","activity_ticket_id":"48239","ticket_reference":"HDT49320","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Inter-tenancy checks - 19th August ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/21","activity_end":"2021-09-01 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59465","activity_notes":"Toilet seat is loose and needs to be done today. ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2021 14:22 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 11:30 (travis)<\/b>I T C list as follows,Bedroom door handle loose,En suite ,shower mastic to replace,Bedroom two,lamp replacement,Bathroom, shower door seal to replace,Living room\/kitchenDimmer switch knob missing,Brushed silver.<\/p>

19\/08\/2021 15:51 (travis)<\/b>Itc maintenance works complete.<\/p>

20\/08\/2021 11:27 (jane)<\/b>Leaking towel rail is ok. Repressured system Light fitting needs new. LED built in unit, ordering new.Plus there is a missing dimmer knob, will replace<\/p>

20\/08\/2021 12:41 (roy)<\/b>Replaced faulty light fitting Retightened compression on towel rail. And repressured boiler and bled system Fitted missing knob to dimmer switch<\/p>

20\/08\/2021 13:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2021 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2021 14:05 (roy)<\/b>Have refixed the toilet seat but its not locking into position because if is the wrong toilet seat. It is in situIs correct shape but wrong fixing <\/p>

01\/09\/2021 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50087","activity_ticket_id":"48410","ticket_reference":"HDT49491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check that everything is in order for new tenancy starting ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/21","activity_end":"2021-09-01 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59466","activity_notes":"check that everything is in order for new tenancy starting with keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 13:16 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 11:46 (roy)<\/b>Checked appliances and all ok.A few minor issues that need doing and Gary has said just go ahead<\/p>

06\/09\/2021 11:43 (roy)<\/b>Eased and adjusted shower door.Replaced bulb in fridge Fix pipe coves to base of rad pipes<\/p>

06\/09\/2021 13:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50088","activity_ticket_id":"48411","ticket_reference":"HDT49492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Disconnect vent axia unit ","ticket_address_1":"Flat 1","ticket_address_2":"9-10 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1207","cs_address_2":"9-10 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1207","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/09\/21","activity_end":"2021-09-01 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59467","activity_notes":"Disconnect vent axia unit ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 14:05 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 14:59 (alan)<\/b>Disconnect AHU<\/p>

01\/09\/2021 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50089","activity_ticket_id":"48412","ticket_reference":"HDT49493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen and living room lights ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1209","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1209","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/09\/21","activity_end":"2021-09-01 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59468","activity_notes":"Kitchen and living room lights ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2021 16:05 (System)<\/b>Ticket Created<\/p>

02\/09\/2021 07:56 (alan)<\/b>Replace 2 faulty dimmer modules in kitchen and main room <\/p>

02\/09\/2021 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50090","activity_ticket_id":"48413","ticket_reference":"HDT49494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full inspection ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd\/4th Floor Flat ","cs_id":"1210","cs_address_2":"15a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1210","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/21","activity_end":"2021-09-06 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59469","activity_notes":"Gas Inspection - Monday at 10 am ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2021 16:25 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50091","activity_ticket_id":"48414","ticket_reference":"HDT49495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT - 7th September ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1212","cs_address_2":"6 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1212","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/21","activity_end":"2021-09-07 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59470","activity_notes":"Gas and PAT - 7th September at 9 am ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2021 16:28 (System)<\/b>Ticket Created<\/p>

01\/09\/2021 16:29 (sandra)<\/b>booked 7th September at 9am <\/p>

06\/09\/2021 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50092","activity_ticket_id":"48415","ticket_reference":"HDT49496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electronic door release ","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"23 Charlotte Street","cs_id":"1213","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/21","activity_end":"2021-09-02 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59471","activity_notes":"Electronic door release ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2021 09:42 (System)<\/b>Ticket Created<\/p>

02\/09\/2021 10:38 (alan)<\/b>Check all connections and refix door release button Test and leave working <\/p>

02\/09\/2021 10:55 (jane)<\/b>(Ticket Closed)<\/p>

03\/09\/2021 09:48 (alan)<\/b>Return to site as report of door not locking adjust door and leave working <\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50093","activity_ticket_id":"48416","ticket_reference":"HDT49497","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak under the sink in the kitchen and the toilet sink please - for between 2 and 3pm today - TENANT HOME ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/21","activity_end":"2021-09-02 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59472","activity_notes":"Leak under the sink in the kitchen and the toilet sink please - for between 2 and 3pm today - TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2021 10:35 (System)<\/b>Ticket Created<\/p>

02\/09\/2021 19:42 (michaelk)<\/b>Attended site to investigate leak which was only at the bathroom basin. I have tightened the waste and fittings but would recommend upgrading all of the waste due to age. 2hrs labour 95<\/p>

03\/09\/2021 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50094","activity_ticket_id":"48417","ticket_reference":"HDT49498","ticket_client":"2112","client_name":"Riseam Sharples Solicitors ","ticket_title":"Emergency call-out - Leak into ground floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Tower Street ","cs_id":"1214","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/21","activity_end":"2021-09-02 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59473","activity_notes":"Emergency call-out - Leak into ground floor 07495 464486","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2021 11:26 (System)<\/b>Ticket Created<\/p>

02\/09\/2021 11:27 (jane)<\/b>(Ticket Closed)<\/p>

03\/09\/2021 14:03 (roy)<\/b>Big leak into ground floor from 3rd floor toilet<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50095","activity_ticket_id":"48418","ticket_reference":"HDT49499","ticket_client":"2112","client_name":"Riseam Sharples Solicitors ","ticket_title":"HDT49498 Follow-Up - Investigate leaking toilet on 3rd floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Tower Street ","cs_id":"1214","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1214","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/21","activity_end":"2021-09-02 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59474","activity_notes":"HDT49498 Follow-Up - Investigate leaking toilet on 3rd floor The office closes at 5:30pm today ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2021 19:29 (michaelk)<\/b>Attended site to investigate water leak cause to 3rd floor toilet. The access panel to this toilet is obstructed by a wall hung water heater which needs removing before any repair can be done. Client has asked us to quote for the removal\/opening up works.1hr labour 50.<\/p>

03\/09\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50096","activity_ticket_id":"48419","ticket_reference":"HDT49500","ticket_client":"2108","client_name":"Forty Group","ticket_title":"To change lock to unit - Report to reception - for this afternoon ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/21","activity_end":"2021-09-02 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59475","activity_notes":"To change lock to unit - Report to reception - for this afternoon 07809 442 446 (Yaser)More information to follow ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2021 11:34 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 12:05 (roy)<\/b>Gain access into unit.Isolated alarm NTR to cut into locked locks, remove and replace<\/p>

09\/09\/2021 08:56 (jane)<\/b>, please put a hold on this for now. We believe we might be getting the keys back from the former tenant, so might not need the locks changed. Will come back to you if we do<\/p>

09\/09\/2021 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50097","activity_ticket_id":"48420","ticket_reference":"HDT49501","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"repair faulty light 1st floor kitchen area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/21","activity_end":"2021-09-02 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59476","activity_notes":"repair faulty light 1st floor kitchen area ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2021 12:55 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 08:46 (alan)<\/b>Replace faulty ballets to light fitting 1st floor kitchen <\/p>

03\/09\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50098","activity_ticket_id":"48421","ticket_reference":"HDT49502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher at Flat 3.02, 8a Gerrard Street is showing errors E24 and E15. It cannot drain","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/09\/21","activity_end":"2021-09-02 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59477","activity_notes":"Dishwasher at Flat 3.02, 8a Gerrard Street is showing errors E24 and E15. It cannot drain","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2021 13:21 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 11:39 (jane)<\/b>Attending Friday 17\/09 between 11 and 3pm <\/p>

21\/09\/2021 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50099","activity_ticket_id":"48422","ticket_reference":"HDT49503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom - Bath fascia been pulled away from the wall - Job Number:\t347396","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 13 Goodwins Court","cs_id":"1190","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1190","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/21","activity_end":"2021-09-02 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59478","activity_notes":"Bathroom - Bath fascia been pulled away from the wall- Job Number:347396","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2021 15:45 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 15:43 (travis)<\/b>Cut out rotten mastic at base of bath and reseal.<\/p>

03\/09\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50100","activity_ticket_id":"48423","ticket_reference":"HDT49504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Leak from sink in kitchen ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/21","activity_end":"2021-09-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59479","activity_notes":"Emergency call-out - Leak from sink in kitchen ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 09:00 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 09:04 (jane)<\/b>(Ticket Closed)<\/p>

03\/09\/2021 11:19 (roy)<\/b>Isolated water. Leak under kitchen sink<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50101","activity_ticket_id":"48424","ticket_reference":"HDT49505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49504 Follow-Up - To repair or replace leaking valve under kitchen","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/21","activity_end":"2021-09-03 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59480","activity_notes":"HDT49504 Follow-Up - - To repair or replace leaking valve under kitchen","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 11:43 (roy)<\/b>Refixdd compression join under sink.All ok<\/p>

03\/09\/2021 12:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50102","activity_ticket_id":"48425","ticket_reference":"HDT49506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/21","activity_end":"2021-09-03 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59481","activity_notes":"No hot water ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 09:32 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 11:45 (roy)<\/b>Low water pressure to flat.All ok Pump had seized on boiler.All ok Sensor in cupboard is faulty.Alan attended and needs new<\/p>

06\/09\/2021 09:30 (alan)<\/b>Help Roy Order new sensor for cupboard light <\/p>

08\/09\/2021 14:07 (sandra)<\/b>booked for Thursday 2pm <\/p>

10\/09\/2021 08:22 (alan)<\/b>Return to site and replace PIR sensor to cupboard light in <\/p>

10\/09\/2021 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50103","activity_ticket_id":"48426","ticket_reference":"HDT49507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights to ground floor common parts flickering ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/21","activity_end":"2021-09-03 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59482","activity_notes":"Lights to ground floor common parts flickering ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 10:18 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 09:28 (alan)<\/b>Replace faulty diver unit to light in common partaking<\/p>

06\/09\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50104","activity_ticket_id":"48427","ticket_reference":"HDT49508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14413 - New double socket outlet ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/21","activity_end":"2021-09-03 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59483","activity_notes":"New double socket outlet ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 09:29 (alan)<\/b>Install socket as per quote<\/p>

06\/09\/2021 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50105","activity_ticket_id":"48428","ticket_reference":"HDT49509","ticket_client":"2112","client_name":"Riseam Sharples Solicitors ","ticket_title":"JH\/JH\/14410 - Investigation works to third floor toilet ","ticket_address_1":"2 Tower Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Tower Street ","cs_id":"1214","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/21","activity_end":"2021-09-03 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59484","activity_notes":"Investigation works to third floor toilet FOR MONDAY MORNING ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2021 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50106","activity_ticket_id":"48429","ticket_reference":"HDT49510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14412 - Replacement sink in bathroom -Purchase Order PO200720439","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/21","activity_end":"2021-09-03 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59485","activity_notes":"Replacement sink in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 14:09 (jane)<\/b>Attending on Monday 27th Sept to replace sink <\/p>

27\/09\/2021 21:49 (michaelk)<\/b>Attended site to carry out quoted works, replacing basin and waste fittings. Changed trap and re-sealed on completion. Left fully operational. 4hrs labour plus parts 122 ex vat. Total 307 ex vat.<\/p>

28\/09\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50107","activity_ticket_id":"48430","ticket_reference":"HDT49511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower not turning on ","ticket_address_1":"Flat 3, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/21","activity_end":"2021-09-03 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59486","activity_notes":"Shower not turning on ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 11:47 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 12:03 (roy)<\/b>Ease and adjusted shower controls and shower head<\/p>

03\/09\/2021 12:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50108","activity_ticket_id":"48425","ticket_reference":"HDT49506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/21","activity_end":"2021-09-03 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59487","activity_notes":"No hot water ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 09:32 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 11:45 (roy)<\/b>Low water pressure to flat.All ok Pump had seized on boiler.All ok Sensor in cupboard is faulty.Alan attended and needs new<\/p>

06\/09\/2021 09:30 (alan)<\/b>Help Roy Order new sensor for cupboard light <\/p>

08\/09\/2021 14:07 (sandra)<\/b>booked for Thursday 2pm <\/p>

10\/09\/2021 08:22 (alan)<\/b>Return to site and replace PIR sensor to cupboard light in <\/p>

10\/09\/2021 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50109","activity_ticket_id":"48431","ticket_reference":"HDT49512","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To board third floor window to offices and take measurements for new glass ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/21","activity_end":"2021-09-03 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59488","activity_notes":"To board third floor window to offices and take measurements for new glass Access into the building is *19821*The get to the key safe go down to the basement via the stairs take a left through the first white door and then keep walking to the 2nd white door. There is a small key safe on the wall that holds the key to the get into the main plant room code 5619. This will them open the door immediately net to the keys safe. Once in the plant room there is a large keysafe next to the BMS computer and inside there is a set of keys labelled 3rd floor office. If there are any issues please ask Roy to give me a call on 07383 451 261.","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 14:07 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 15:02 (roy)<\/b>Double glazed unit.Outer glass is ok. Inner glass has shattered but is laminated.No need to board up but put clean film over the glass Measured for quote<\/p>

03\/09\/2021 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50110","activity_ticket_id":"48432","ticket_reference":"HDT49513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door handle issue ","ticket_address_1":"Flat 1 49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/21","activity_end":"2021-09-03 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59489","activity_notes":"One of my door handles fell off in my apartment and I dont have access to a part of my flat. It would be great if I could get someone here to repair as soon as possible, as its the door leading to the entrance and bathroom","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 14:10 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 15:04 (roy)<\/b>Refixed handle to inner door and to main front door<\/p>

03\/09\/2021 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50111","activity_ticket_id":"48433","ticket_reference":"HDT49514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water Job Number:\t347517","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/21","activity_end":"2021-09-03 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59490","activity_notes":"No hot water ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 15:16 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 17:15 (roy)<\/b>Repressured boiler.Checked flat for leaks but nothing found<\/p>

06\/09\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50112","activity_ticket_id":"48434","ticket_reference":"HDT49515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14404 - Remove 2 high level up lighters to outside of building and replace with new Test and leave working - purchase order PO200720559 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/21","activity_end":"2021-09-03 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59491","activity_notes":"Remove 2 high level up lighters to outside of building and replace with new Test and leave working","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2021 10:35 (sandra)<\/b>lead time 12th Nov <\/p>

22\/11\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 12:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 12:07 (alan)<\/b>Quoted worksPlus Roy<\/p>

22\/11\/2021 12:50 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 20:18 (roy)<\/b>Assist AlanAll ok<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50113","activity_ticket_id":"48435","ticket_reference":"HDT49516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14402 - Remove 2 high level up lighters to outside of building and replace with new Test and leave working - purchase order PO200720560 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Wardour Street ","cs_id":"1187","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1187","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/21","activity_end":"2021-09-03 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59492","activity_notes":"Remove 2 high level up lighters to outside of building and replace with new Test and leave working","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 12:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 20:18 (roy)<\/b>Assist AlanAll ok<\/p>

24\/11\/2021 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50114","activity_ticket_id":"48436","ticket_reference":"HDT49517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out redecoration of water damaged issues - provisionally booked for 20th September ","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/03\/22","activity_end":"2022-03-30 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59493","activity_notes":"To carry out redecoration of water damaged issues - provisionally booked for 20th September ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 16:27 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 10:13 (dean)<\/b>Lillian is waiting for a date and is going to let us know <\/p>

21\/10\/2021 10:59 (jane)<\/b>Lillian is waiting for a date and is going to let us know<\/p>

04\/03\/2022 15:18 (sandra)<\/b>We arrange for Monday 8am-3pm or for Wednesday at noon. Would any of those work?<\/p>

09\/03\/2022 14:21 (sandra)<\/b>I emailed Lilian earlier today. The apartment is tenanted until the end of month.Can we tentatively schedule for 30th March at noon?<\/p>

04\/05\/2022 13:21 (dean)<\/b>Done 230.00<\/p>

04\/05\/2022 15:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50115","activity_ticket_id":"48437","ticket_reference":"HDT49518","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Apartment above the shop is leaking water into the shop, dripping water near lighting - Job Number:\t347541","ticket_address_1":"7 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7 New Row ","cs_id":"1222","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LH","ticket_client_site":"1222","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/21","activity_end":"2021-09-03 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59494","activity_notes":"Description: Apartment above the shop is leaking water into the shop, dripping water near lighting ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 16:34 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 17:18 (roy)<\/b>No access into flat 1.Flat 3 said it is occupied and apparently no stop cocks to individual flats.Not a big leak but stain around a fire siren and couple of droplets on it. Manager closes shop at 8 and will try knocking later<\/p>

06\/09\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50116","activity_ticket_id":"48162","ticket_reference":"HDT49243","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC check and meter reads 2\/9\/21 completed 8\/9\/21","ticket_address_1":"Flat 1","ticket_address_2":"32 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"309","cs_address_2":"32 Goodge Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"309","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/21","activity_end":"2021-09-06 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59495","activity_notes":"ITC check and meter reads 2\/9\/21 completed 8\/9\/21","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 14:36 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 11:25 (iain)<\/b>ITC's and meter readings.<\/p>

07\/09\/2021 11:26 (iain)<\/b>ITC's.<\/p>

07\/09\/2021 13:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50117","activity_ticket_id":"48163","ticket_reference":"HDT49244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC checks and meters reads 8\/9\/21 - complete by COB 9\/9\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/21","activity_end":"2021-09-06 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59496","activity_notes":"ITC checks and meters reads 8\/9\/21- complete by COB 9\/9\/21","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 14:38 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 10:00 (iain)<\/b>ITC's.<\/p>

09\/09\/2021 10:22 (jane)<\/b>(Ticket Closed)<\/p>

09\/09\/2021 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2021 11:48 (dean)<\/b>Done 240.00<\/p>

10\/09\/2021 12:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50118","activity_ticket_id":"48438","ticket_reference":"HDT49519","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/09\/21","activity_end":"2021-09-06 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59497","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2021 10:36 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 10:45 (alan)<\/b>Investigate no hot water in FlatReset thermostat on immersion tank test and leave works<\/p>

06\/09\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50119","activity_ticket_id":"48438","ticket_reference":"HDT49519","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/21","activity_end":"2021-09-06 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59498","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 10:36 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 10:45 (alan)<\/b>Investigate no hot water in FlatReset thermostat on immersion tank test and leave works<\/p>

06\/09\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50120","activity_ticket_id":"48439","ticket_reference":"HDT49520","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"fill some holes at the above after mice sightings in the flat ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"111 Harley Street ","cs_id":"1224","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1224","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/09\/21","activity_end":"2021-09-06 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59499","activity_notes":"fill some holes at the above after mice sightings in the flat ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2021 10:41 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 11:08 (sandra)<\/b>access asked for Tuesday or Thursday <\/p>

06\/09\/2021 14:18 (sandra)<\/b>(Placed On Hold) waiting on Pest control report <\/p>

10\/12\/2021 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50121","activity_ticket_id":"48441","ticket_reference":"HDT49522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - beeping alarm","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1226","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1226","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/21","activity_end":"2021-09-06 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59500","activity_notes":"emergency call out - beeping alarm","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2021 11:57 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50122","activity_ticket_id":"48442","ticket_reference":"HDT49523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace any blown lamps in common parts and tighten up door hand on main reception door. ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/21","activity_end":"2021-09-06 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59501","activity_notes":"Replace any blown lamps in common parts and tighten up door hand on main reception door. Can you do both please ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 12:56 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 10:42 (alan)<\/b>Replace blown lamps in common parts and order to replacement lights fittings for in basement Refix door handle <\/p>

09\/09\/2021 10:43 (alan)<\/b>Return to site and replace 2 faulty light fittings in basement <\/p>

09\/09\/2021 11:39 (jane)<\/b>(Ticket Closed)<\/p>

09\/09\/2021 11:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/09\/2021 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50123","activity_ticket_id":"48443","ticket_reference":"HDT49524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights are not coming on in common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36-39 Newman Street ","cs_id":"1229","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1229","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/21","activity_end":"2021-09-06 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59502","activity_notes":"Lights are not coming on in common parts ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 13:11 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 06:21 (alan)<\/b>Look at lights in unit not working Report back that all circuits have be de-energised and only temporary sockets are working<\/p>

07\/09\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50124","activity_ticket_id":"47973","ticket_reference":"HDT49054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/21","activity_end":"2021-09-06 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59503","activity_notes":"list of works some marking on the wall in the bathroom next to the towel heater- one of the drawers in the kitchen has some damage on the base at the back, looks like it was from a screw when installing- the windows in the bedroom have some very tired looking stick-on frosting which is peeling and generally in poor condition- the extractor fan in the bathroom is not functioning (maintenance request made)- fairly large black scuff marks on floor- some darkening of one floor board near the fidge-freezer, looks likely to have been water damage as there is matching discolouration on the ceiling.- blinds in both rooms are dirty and quite damaged. The tilt adjusters are missing from the top blinds in the reception room.2. The blinds in the bedroom are pretty trashed. The base bar is broken (see photo 1) and the blackout blind over the top of the window is too short for the window (see photo 2)The cleaners were onsite today and pointed out that the seal is coming away from one of the double glazed units here too. The tenant knows which one it is","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 10:50 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:38 (sandra)<\/b>emailed for access on Wednesday <\/p>

06\/07\/2021 16:20 (jane)<\/b>Tenant will be home for access tomorrow morning (Wednesday) at 9am<\/p>

07\/07\/2021 09:29 (iain)<\/b>List of works. Details taken of blinds, etc.<\/p>

13\/07\/2021 10:16 (jane)<\/b>Parts on order Purlfrost - for the frosted filmSwift Direct Blinds - for the venetian taped blind and blackout roller blind Blindspares - for the 3 x wands <\/p>

13\/07\/2021 12:11 (jane)<\/b>Attending to the secondary glazing issue 20th July 2021, pm visit, tenant will be home for access <\/p>

17\/08\/2021 16:04 (sandra)<\/b>blind and film will be given to Travis from iain awaiting a venetian blind that came in damamged<\/p>

01\/09\/2021 13:26 (sandra)<\/b>booked Iain for Monday <\/p>

07\/09\/2021 06:22 (alan)<\/b>Help Iain W<\/p>

07\/09\/2021 11:22 (iain)<\/b>List of works.<\/p>

07\/09\/2021 11:23 (iain)<\/b>Chain for roller blind is too short. New one to be ordered. 3.5m.<\/p>

16\/09\/2021 14:20 (jane)<\/b>New chain for roller blind on order (amazon) <\/p>

08\/10\/2021 11:47 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 12:13 (sandra)<\/b>emailed for PO <\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50125","activity_ticket_id":"48444","ticket_reference":"HDT49525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14403 - Remove 4 high level up lighters to outside of building and replace with new Test and leave working","ticket_address_1":"9 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Gerrard Street ","cs_id":"1188","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PL","ticket_client_site":"1188","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/21","activity_end":"2021-09-06 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59504","activity_notes":"Remove 4 high level up lighters to outside of building and replace with new Test and leave working","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 12:08 (alan)<\/b>Quoted works Plus Roy<\/p>

22\/11\/2021 12:50 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 20:19 (roy)<\/b>Assist Alan All ok<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50126","activity_ticket_id":"48445","ticket_reference":"HDT49526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Stree","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"Flat 5","cs_id":"1230","cs_address_2":"37-38 Gerrard Stree","cs_town":"London","cs_postcode":"W2","ticket_client_site":"1230","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/21","activity_end":"2021-09-06 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59505","activity_notes":"We are having a problem with our washing machine, it is malfunctioning and I would like to request someone coming to have a look if possible. All the buttons beep and flash constantly when I turn it on, and if I shut the door it begins a random unselected cycle which I then cannot stop.Try buzzing on the door. Tenant may be around to give access. can you see if it just needs to be reset ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 14:08 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 17:02 (roy)<\/b>On arrival all seems ok.Door opened.Ran rinse cycle and spin which 1 minute spin took 4 minutes. Removed hair grips and tissue from filter. Not sure if items got to the pump but all seems ok. Tenant to test <\/p>

07\/09\/2021 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50127","activity_ticket_id":"48446","ticket_reference":"HDT49527","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Outside lights not working ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Upper St Martins Lane ","cs_id":"1231","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1231","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/21","activity_end":"2021-09-06 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59506","activity_notes":"Outside lights not working ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 14:55 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 15:44 (roy)<\/b>With Alan<\/p>

08\/09\/2021 07:22 (alan)<\/b>Investigate no power to outside lights around building Test thought and found faulty to be contractors working on 1st floor have removed supplySupply to lights to be reinstalled by contractors on site <\/p>

08\/09\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50128","activity_ticket_id":"48446","ticket_reference":"HDT49527","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Outside lights not working ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Upper St Martins Lane ","cs_id":"1231","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1231","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/21","activity_end":"2021-09-06 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59507","activity_notes":"Outside lights not working ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 14:55 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 15:44 (roy)<\/b>With Alan<\/p>

08\/09\/2021 07:22 (alan)<\/b>Investigate no power to outside lights around building Test thought and found faulty to be contractors working on 1st floor have removed supplySupply to lights to be reinstalled by contractors on site <\/p>

08\/09\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50129","activity_ticket_id":"48447","ticket_reference":"HDT49528","ticket_client":"2112","client_name":"Riseam Sharples Solicitors ","ticket_title":"MDR\/SW\/14416 - Replacement cistern and parts ","ticket_address_1":"2 Tower Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Tower Street ","cs_id":"1214","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/21","activity_end":"2021-09-06 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59508","activity_notes":"Replacement cistern and parts order parts and let me know when you can fit","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 06:35 (michaelk)<\/b>Attended site to complete quoted works to 3rd floor toilet. 295 ex vat.<\/p>

10\/09\/2021 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50130","activity_ticket_id":"48448","ticket_reference":"HDT49529","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak from soil stock pipe","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1232","cs_address_2":"90 Wigmore Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1232","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/21","activity_end":"2021-09-06 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59509","activity_notes":"leak from soil stock pipeWHEN CAN YOU GO I WILL BOOK IN Please see the attached and the following regarding a leaking soil stack pipe at the rear elevation of the building believed to be in the balcony area of Flat 4. I have checked the balcony of flat 5 (Top Floor) which is dry. Can we have a plumber attend please?Access is required via flat 4 and the leaseholder has agreed you may have his number to organise agreed access.My number is 0780 1418 507.","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 15:25 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 06:39 (michaelk)<\/b>Attended site to investigate drainage leak to the 4th floor balcony. There was leak stains around the soil pipe at the 5th floor but we had no access. There was another leak identified through the overflow pipe from a storage tank from flat 4. This will be quoted to rectify. 2hrs labour 95<\/p>

10\/09\/2021 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50131","activity_ticket_id":"48275","ticket_reference":"HDT49356","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/14379 - Electrical Emergency light test and NICEic ","ticket_address_1":"7 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Slingsby Place ","cs_id":"1085","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1085","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/21","activity_end":"2021-09-07 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59510","activity_notes":"Electrical Emergency light test and NICEic ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 09:34 (alan)<\/b>Quoted works <\/p>

06\/09\/2021 10:38 (sandra)<\/b>(Ticket Closed)<\/p>

07\/09\/2021 08:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/09\/2021 13:04 (alan)<\/b>Electrical inspection <\/p>

17\/09\/2021 13:05 (alan)<\/b>Complete electrical inspection<\/p>

26\/09\/2021 18:38 (alan)<\/b>Electrical inspection <\/p>

27\/09\/2021 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50132","activity_ticket_id":"48449","ticket_reference":"HDT49530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"refix stair nosings and check hot water to the showers. ","ticket_address_1":"44b Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/21","activity_end":"2021-09-07 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59511","activity_notes":"refix stair nosings and check hot water to the showers. ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 09:43 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 12:40 (travis)<\/b>Refitted the main door stop,Removed step nosing treads, tightened up nosings and restuck all treads back into place <\/p>

08\/09\/2021 06:24 (michaelk)<\/b>Attended site to investigate shower tripping out on hight temperature. We have has to leave the heater on a low setting, and have quoted to replace the heater. 2hrs 95.<\/p>

09\/09\/2021 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50133","activity_ticket_id":"48449","ticket_reference":"HDT49530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"refix stair nosings and check hot water to the showers. ","ticket_address_1":"44b Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/21","activity_end":"2021-09-07 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59512","activity_notes":" check hot water to the showers. ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 09:43 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 12:40 (travis)<\/b>Refitted the main door stop,Removed step nosing treads, tightened up nosings and restuck all treads back into place <\/p>

08\/09\/2021 06:24 (michaelk)<\/b>Attended site to investigate shower tripping out on hight temperature. We have has to leave the heater on a low setting, and have quoted to replace the heater. 2hrs 95.<\/p>

09\/09\/2021 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50134","activity_ticket_id":"48450","ticket_reference":"HDT49531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1234","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1234","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/21","activity_end":"2021-09-07 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59513","activity_notes":"ITC and meter reads 7th and 8th - needs to be finished by COB 8th ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 10:32 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 14:36 (sandra)<\/b>Client aware of redecs needed but tenant wants to move in today. <\/p>

08\/09\/2021 07:23 (alan)<\/b>Replace blown lamps and repair loose connection to bathroom lights <\/p>

09\/09\/2021 09:57 (iain)<\/b>ITC's.<\/p>

09\/09\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>

09\/09\/2021 10:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2021 11:49 (dean)<\/b>Done 420.00<\/p>

10\/09\/2021 12:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50135","activity_ticket_id":"48451","ticket_reference":"HDT49532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"connection of electrics","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/21","activity_end":"2021-09-07 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59514","activity_notes":"BOOKED FOR 9TH THURSDAY We need to relocate a smoke detector due to a partition being too close and also, we need to add another detector in one of the new meeting rooms.We are looking to connect the new landlord distribution board at 2nd floor, 77 St Martins Lane and we will need the incumbent contractor to power down and witness the connection.","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 10:51 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 09:17 (alan)<\/b>Isolate power to 2nd floor distribution board and leave ready for other contractor to replace distribution board Return to site and re-energise supply once distribution board has been replaced<\/p>

13\/09\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50136","activity_ticket_id":"48452","ticket_reference":"HDT49533","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"investigate the roof above the office ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"92 Harley Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"1236","cs_address_2":"92 Harley Street ","cs_town":"London ","cs_postcode":"W1G 7HU","ticket_client_site":"1236","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/21","activity_end":"2021-09-14 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59515","activity_notes":"investigate the roof above the office Can we have a call out but not until the week commencing the 14th please to inspect the roof above the office where it is leaking again please. The lady has asked for Roy as he has been there previously and knows whats what please? If you can confirm a date and time that week would be appreciated.","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 11:03 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 09:45 (roy)<\/b>Unblocked outlet and carried out minor roof repairs. NTR due to rain and not able to finish job.Arranged for Thursday<\/p>

15\/09\/2021 10:34 (jane)<\/b>Returning on Thursday morning <\/p>

17\/09\/2021 08:30 (roy)<\/b>Unble to cary on with works due to tenant.Arranged for Wednesday <\/p>

17\/09\/2021 09:11 (jane)<\/b>Re- arranged for Wednesday 22nd September <\/p>

23\/09\/2021 06:57 (roy)<\/b>Carried out repair on roof. Two different areas.If this fails the roof will require stripping back in area<\/p>

23\/09\/2021 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50137","activity_ticket_id":"48152","ticket_reference":"HDT49233","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14343 - Replacement blinds ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/21","activity_end":"2021-09-07 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59516","activity_notes":"Replacement blinds with Iain for Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2021 16:15 (jane)<\/b>Blinds on order <\/p>

08\/09\/2021 11:12 (travis)<\/b>New blinds, secondary glazing ect.<\/p>

09\/09\/2021 09:58 (iain)<\/b>Blinds.<\/p>

09\/09\/2021 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50138","activity_ticket_id":"48453","ticket_reference":"HDT49534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14411 - To check apartment if requires redecoration and quote PO200720942 Version 1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1215","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1215","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/09\/21","activity_end":"2021-09-07 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59517","activity_notes":"To check apartment if requires redecoration and quote ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 11:44 (dean)<\/b>Done 410.00<\/p>

10\/09\/2021 12:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50139","activity_ticket_id":"48454","ticket_reference":"HDT49535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/21","activity_end":"2021-09-07 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59518","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 11:58 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 08:49 (iain)<\/b>Chinatown roofs.<\/p>

23\/09\/2021 12:08 (iain)<\/b>Roofs.<\/p>

24\/09\/2021 15:17 (iain)<\/b>Roofs.<\/p>

29\/09\/2021 15:45 (iain)<\/b>Roofs.<\/p>

13\/10\/2021 08:59 (iain)<\/b>Roofs.<\/p>

13\/10\/2021 09:00 (iain)<\/b>Roofs.<\/p>

14\/10\/2021 11:21 (iain)<\/b>Roofs.<\/p>

15\/10\/2021 15:49 (iain)<\/b>Roofs.<\/p>

15\/10\/2021 15:49 (iain)<\/b>Roofs.<\/p>

19\/10\/2021 09:44 (iain)<\/b>Roofs.<\/p>

22\/10\/2021 15:19 (iain)<\/b>Roofs.<\/p>

26\/11\/2021 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50140","activity_ticket_id":"48450","ticket_reference":"HDT49531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1234","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1234","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/21","activity_end":"2021-09-07 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59519","activity_notes":"ITC and meter reads 7th and 8th - needs to be finished by COB 8th ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 10:32 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 14:36 (sandra)<\/b>Client aware of redecs needed but tenant wants to move in today. <\/p>

08\/09\/2021 07:23 (alan)<\/b>Replace blown lamps and repair loose connection to bathroom lights <\/p>

09\/09\/2021 09:57 (iain)<\/b>ITC's.<\/p>

09\/09\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>

09\/09\/2021 10:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2021 11:49 (dean)<\/b>Done 420.00<\/p>

10\/09\/2021 12:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50141","activity_ticket_id":"48261","ticket_reference":"HDT49342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14377 - New washing machine - Hotpoint option one ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/09\/21","activity_end":"2021-09-07 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59520","activity_notes":"New washing machine ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2021 11:27 (jane)<\/b>New appliance being fitted on Wednesday, 25\/08 between 10 and 2pm, please use management keys in case tenant is not home.<\/p>

25\/08\/2021 14:07 (jane)<\/b>(Ticket Closed)<\/p>

07\/09\/2021 13:45 (sandra)<\/b>cupboard door to washer\/dryer still to be retrurned and fitted by Repairaid. When they return they will take the details for the fridge door compartment and shelf <\/p>

07\/09\/2021 13:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/09\/2021 09:20 (sandra)<\/b>booked for Tuesday 14th between 12 - 6pm. Waiting on access. integrated door will be fitted and the fridge broken compartments will also be noted for order <\/p>

16\/09\/2021 16:25 (jane)<\/b>No access arranging another date <\/p>

21\/09\/2021 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50142","activity_ticket_id":"48456","ticket_reference":"HDT49537","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"chub lock on door - door needs to be opened. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"89 Wardour Street","cs_id":"1239","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1239","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/21","activity_end":"2021-09-07 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59521","activity_notes":"chub lock on door - door needs to be opened. its in the basement and you should call Anwar on site 0783451261","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 14:30 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 16:09 (travis)<\/b>Lock replacement.<\/p>

07\/09\/2021 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50143","activity_ticket_id":"48457","ticket_reference":"HDT49538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/21","activity_end":"2021-09-08 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59522","activity_notes":"Gas and PAT Booked for tomorrow 8th ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 16:25 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 06:24 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

10\/09\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50144","activity_ticket_id":"48458","ticket_reference":"HDT49539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14418 - Replacement Portable Air Conditioning unit PO200721169","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"1238","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1238","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/21","activity_end":"2021-09-07 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59523","activity_notes":"Replacement Portable Air Conditioning unit ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 16:42 (sandra)<\/b>portable unit arriving Friday <\/p>

15\/09\/2021 15:37 (alan)<\/b>Quote works <\/p>

15\/09\/2021 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50145","activity_ticket_id":"48459","ticket_reference":"HDT49540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair wooden wall panels in H& D Yard","ticket_address_1":"Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/21","activity_end":"2021-09-07 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59524","activity_notes":"Repair wooden wall panels in H& D Yardpics to follow ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 16:51 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 08:39 (travis)<\/b>Reinstate decorative wall cladding.<\/p>

08\/09\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50146","activity_ticket_id":"48460","ticket_reference":"HDT49541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 5 URGENT DISHWASHER still not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1243","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1243","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/09\/21","activity_end":"2021-09-07 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59525","activity_notes":"Flat 5 URGENT DISHWASHER still not working","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2021 16:55 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 09:05 (sandra)<\/b>booked for Monday 10 - 2pmawaiting client info on tenant being at home <\/p>

08\/09\/2021 13:21 (sandra)<\/b>Hi GaryThats fine.Please could they call me 30 mins prior and I will send someone to provide access.Kind regards,Alex Kiteow<\/p>

08\/09\/2021 13:21 (sandra)<\/b>given RA Alex's number <\/p>

16\/09\/2021 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50147","activity_ticket_id":"48461","ticket_reference":"HDT49542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tCommon parts walls are damaged from the removal of COVID-19 stickers.","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/09\/21","activity_end":"2021-09-07 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59526","activity_notes":"Common parts walls are damaged from the removal of COVID-19 stickers.","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 16:57 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 10:08 (dean)<\/b>Done 90.00<\/p>

21\/10\/2021 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50148","activity_ticket_id":"48462","ticket_reference":"HDT49543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tFlat 11 URGENT KITCHEN extractor still not working","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1245","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1245","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/21","activity_end":"2021-09-07 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59527","activity_notes":"Flat 11 URGENT KITCHEN extractor still not workingwaiting on access ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 16:58 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 08:25 (alan)<\/b>Look at faulty extractor hood Quote needed for replacement <\/p>

10\/09\/2021 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50149","activity_ticket_id":"48466","ticket_reference":"HDT49547","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tCommon parts walls are damaged from the removal of COVID-19 stickers. ","ticket_address_1":"44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44 Wellington Street ","cs_id":"1249","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1249","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/09\/21","activity_end":"2021-09-07 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59528","activity_notes":"Common parts walls are damaged from the removal of COVID-19 stickers. ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 17:00 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 10:06 (dean)<\/b>Done 90.09<\/p>

21\/10\/2021 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50150","activity_ticket_id":"48467","ticket_reference":"HDT49548","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14335 - Annual emergency lighting testing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/21","activity_end":"2021-09-08 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59529","activity_notes":"Annual emergency lighting testing ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 07:29 (alan)<\/b>Emergency light tests <\/p>

20\/09\/2021 10:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50151","activity_ticket_id":"48468","ticket_reference":"HDT49549","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14336 - Portable Appliance Testing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/21","activity_end":"2021-09-08 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59530","activity_notes":"Portable Appliance Testing ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2021 10:26 (alan)<\/b>Quoted works <\/p>

07\/11\/2021 10:29 (alan)<\/b>Complete Quoted works <\/p>

08\/11\/2021 14:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50152","activity_ticket_id":"48440","ticket_reference":"HDT49521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Works to Flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/21","activity_end":"2021-09-08 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59531","activity_notes":"List of works Description: Three door mirrors need replacing on the bathroom cabinet. Living room wall is also damagedtwo lights not working, one in hall and one in the bathroom - lights out - apt 23kitchen sink tap is broken and leaking. - leaking tap - apt 23bathroom sliding door is broken ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 11:12 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 15:13 (jane)<\/b>Attending at 11am on Friday, tenant will give access <\/p>

11\/09\/2021 10:01 (roy)<\/b>New tap is requiredNew light fittings requiredUnable to sort out sliding door. R&B requiredHole needs filling and wall paintingNew mirrors needed <\/p>

17\/09\/2021 15:15 (jane)<\/b>Provisionally booked for Monday morning at 9am - 20th September <\/p>

20\/09\/2021 19:09 (roy)<\/b>Repkace 3 lights in hallwayReplace light fitting in kitchen<\/p>

21\/09\/2021 07:03 (michaelk)<\/b>Attended site to replace kitchen sink tap, completed installation and left operational. Whilst on site there was also a problem with low water pressure and the potable expansion vessel was flooded. Water pressure was improved by changing the mains combination valve. Shower requires descaling to improve flow, this is being carried out on the 22nd.The potable expansion vesse has been changed. 6 hrs labour plus materials 328.80 ex vat.<\/p>

22\/09\/2021 10:14 (michaelk)<\/b>Attended site this morning to strip down shower and clean. Completed work and have improved the shower flow. Note; tenant is still complaining that the water pressure at the shower needs improvements. The only thing I can do is install a pump on the mains at entry to the flat. Will quote asap.2hrs labour 95<\/p>

22\/09\/2021 10:20 (sandra)<\/b>MK has completed his parts. Dean has filled and is due to return. Roy has a list outstanding a part. Also has to get details for the cabinet to be replaced. <\/p>

28\/09\/2021 20:13 (dean)<\/b>Done 170.00<\/p>

04\/10\/2021 13:46 (roy)<\/b>New basin tap required New toilet seat required New part for Extractor fan required Booked in for Wednesday 6 October <\/p>

06\/10\/2021 12:51 (travis)<\/b>List of works in kitchen and bedroom.<\/p>

06\/10\/2021 15:22 (roy)<\/b>Replace tap in bathroom Replacd light cover Remove\/Replace shower sealUnable to do the wardrobe doors. We tried and failed. R&B to look tomorrow Bathroom cabinet still outstanding <\/p>

13\/10\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50153","activity_ticket_id":"48469","ticket_reference":"HDT49550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door (yellow) is getting stuck on the floor","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/21","activity_end":"2021-09-08 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59532","activity_notes":"Main front door (yellow) is getting stuck on the floorFOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 11:19 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 14:35 (travis)<\/b>Main door works.<\/p>

08\/09\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50154","activity_ticket_id":"48293","ticket_reference":"HDT49374","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/14367 - Removal of unwanted items left by tenant ","ticket_address_1":"56 Maddox Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"56 Maddox Street ","cs_id":"1068","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1068","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/21","activity_end":"2021-09-08 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59533","activity_notes":"Removal of unwanted items left by tenant THURSDAY MORNING WITH TRAVIS ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 14:20 (roy)<\/b>Remove items<\/p>

09\/09\/2021 16:03 (travis)<\/b>Clearance.<\/p>

10\/09\/2021 08:06 (roy)<\/b>Wnt to Battesea to pay to dump rubbish<\/p>

10\/09\/2021 13:45 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

10\/09\/2021 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50155","activity_ticket_id":"48471","ticket_reference":"HDT49552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3.1 & 3.2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1253","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1253","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/09\/21","activity_end":"2021-09-08 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59534","activity_notes":"Flat 3.1 & 3.2non effective tumble driers and please check both shower drains to sure they are free flowing","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2021 11:42 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 13:31 (sandra)<\/b>showers booked thursday 9 am <\/p>

08\/09\/2021 14:33 (sandra)<\/b>tenants home for access <\/p>

10\/09\/2021 06:28 (michaelk)<\/b>Attended both flats and removed shower traps and cleaned. Ran water down both waste pipes to prove flow. Re-assembled traps and left fully operational. 2hrs labour 95<\/p>

14\/09\/2021 15:03 (jane)<\/b>Flat 3.2, appliance engineer attending on Monday 20\/09 between 10am and 2pm, also maintenance engineer needs to attend to other items too <\/p>

15\/09\/2021 09:51 (roy)<\/b>Carried out test to shower waste.All ok Found out broken shower connection.Michael to visit<\/p>

15\/09\/2021 15:06 (jane)<\/b>Flat 3.1 : The engineer tested the washer\/dryer and there were no faulty components found. All parts were functioning properly.The problem was unit was over loaded on drying cycle. Client was advised to reduce the load<\/p>

15\/09\/2021 15:21 (alan)<\/b>Check hob Inform tenant that the hob is an induction hob and they need saucepans are compatible<\/p>

15\/09\/2021 15:56 (roy)<\/b>Extractor fan removed.Took photo and ordered from Ryness<\/p>

15\/09\/2021 16:00 (jane)<\/b>Check hob Inform tenant that the hob is an induction hob and they need saucepans are compatible<\/p>

16\/09\/2021 11:15 (jane)<\/b>Appliance engineer re-booked for Monday 20th September to Flat 3.2, Flat 3.1 is complete <\/p>

17\/09\/2021 15:28 (roy)<\/b>Replaced.Tested and all ok<\/p>

21\/09\/2021 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50156","activity_ticket_id":"48471","ticket_reference":"HDT49552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3.1 & 3.2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1253","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1253","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/21","activity_end":"2021-09-08 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59535","activity_notes":"Flat 3.1 & 3.2please check both shower drains to sure they are free flowing9 - 10 am thursday ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 11:42 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 13:31 (sandra)<\/b>showers booked thursday 9 am <\/p>

08\/09\/2021 14:33 (sandra)<\/b>tenants home for access <\/p>

10\/09\/2021 06:28 (michaelk)<\/b>Attended both flats and removed shower traps and cleaned. Ran water down both waste pipes to prove flow. Re-assembled traps and left fully operational. 2hrs labour 95<\/p>

14\/09\/2021 15:03 (jane)<\/b>Flat 3.2, appliance engineer attending on Monday 20\/09 between 10am and 2pm, also maintenance engineer needs to attend to other items too <\/p>

15\/09\/2021 09:51 (roy)<\/b>Carried out test to shower waste.All ok Found out broken shower connection.Michael to visit<\/p>

15\/09\/2021 15:06 (jane)<\/b>Flat 3.1 : The engineer tested the washer\/dryer and there were no faulty components found. All parts were functioning properly.The problem was unit was over loaded on drying cycle. Client was advised to reduce the load<\/p>

15\/09\/2021 15:21 (alan)<\/b>Check hob Inform tenant that the hob is an induction hob and they need saucepans are compatible<\/p>

15\/09\/2021 15:56 (roy)<\/b>Extractor fan removed.Took photo and ordered from Ryness<\/p>

15\/09\/2021 16:00 (jane)<\/b>Check hob Inform tenant that the hob is an induction hob and they need saucepans are compatible<\/p>

16\/09\/2021 11:15 (jane)<\/b>Appliance engineer re-booked for Monday 20th September to Flat 3.2, Flat 3.1 is complete <\/p>

17\/09\/2021 15:28 (roy)<\/b>Replaced.Tested and all ok<\/p>

21\/09\/2021 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50157","activity_ticket_id":"48472","ticket_reference":"HDT49553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer is not working correctly","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1254","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1254","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/09\/21","activity_end":"2021-09-08 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59536","activity_notes":"Washer\/dryer is not working correctly","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2021 11:45 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 14:38 (sandra)<\/b>booked for Tuesday 10 - 2pm awaiting confirm of tenant being at home<\/p>

15\/09\/2021 09:30 (jane)<\/b>Parts required <\/p>

16\/09\/2021 13:46 (jane)<\/b>The engineer found that Thermostat has failed and needs to be replaced, part on order <\/p>

21\/09\/2021 11:41 (sandra)<\/b>booked for Friday PM <\/p>

27\/09\/2021 11:20 (sandra)<\/b>booked for Wednesday 12 - 6pm 29th<\/p>

06\/10\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50158","activity_ticket_id":"48470","ticket_reference":"HDT49551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge door is broken ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1252","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1252","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/09\/21","activity_end":"2021-09-08 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59537","activity_notes":"Fridge door is broken ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2021 11:37 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 13:37 (sandra)<\/b>tuesday 14th 10 - 2pm booked <\/p>

16\/09\/2021 10:20 (jane)<\/b>Re-booked for Monday 20th, tenant home <\/p>

21\/09\/2021 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50159","activity_ticket_id":"48473","ticket_reference":"HDT49554","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14408 - roof and gutter clearance and clean ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"08\/09\/21","activity_end":"2021-09-08 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59538","activity_notes":"roof and gutter clearance and clean with cherry picker ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2021 11:54 (sandra)<\/b>Please let me know if any of these dates work and our Surveyor, Oscar, will meet you onsite. Please advise time of arrival.Wednesday 15th SeptemberTuesday 21st SeptemberTuesday 28th September<\/p>

24\/09\/2021 12:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50160","activity_ticket_id":"48474","ticket_reference":"HDT49555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"office items to be removed and disposed of ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Wardour Street ","cs_id":"1255","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1255","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/21","activity_end":"2021-09-08 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59539","activity_notes":"office items to be removed and disposed of ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 13:23 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 09:30 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

13\/09\/2021 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50161","activity_ticket_id":"48255","ticket_reference":"HDT49336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"IW\/JH\/14362 - Quote on various works - FOR TUESDAY MORNING ?","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/21","activity_end":"2021-09-08 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59540","activity_notes":"Quote on various works - FOR TUESDAY MORNING, AWAITING TO HEAR BACK Please raise a work order for Reddan to quote to repair two windows, replacing all 4 cords and replacing two panes of glass.whilst there can we look into the issue with a hole left in the wall from the boiler works in December please?","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 09:42 (sandra)<\/b>Booked for Friday <\/p>

25\/08\/2021 09:35 (jane)<\/b>Re-attending on Tuesday 31st August <\/p>

31\/08\/2021 11:48 (travis)<\/b>X2 windows, replacement of broken sash cords.<\/p>

31\/08\/2021 21:31 (roy)<\/b>Assist Travis with blind.Michael assisted with 2nx bind<\/p>

08\/09\/2021 13:07 (sandra)<\/b>(Ticket Closed)<\/p>

08\/09\/2021 13:27 (sandra)<\/b>emailed for access to fit blanking plate <\/p>

09\/09\/2021 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/10\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50162","activity_ticket_id":"48475","ticket_reference":"HDT49556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1256","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1256","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/09\/21","activity_end":"2021-09-08 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59541","activity_notes":"washer dryer #Would it be possible for an engineer to come take a look at our washer\/dryer please. It has stopped working properly - the dryer and the spin function are no longer working. This has happened a few times already and was wondering how old this machine is as it may be more cost effective to replace it altogether? ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2021 13:32 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 14:30 (sandra)<\/b>Booked Tuesday 14th. awaiting confirmation of access from client <\/p>

15\/09\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50163","activity_ticket_id":"48476","ticket_reference":"HDT49557","ticket_client":"639","client_name":"Mr A Salz","ticket_title":"SW\/SW\/14415 - Replacement parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1227","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1227","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/21","activity_end":"2021-09-08 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59542","activity_notes":"Replacement parts can you call me on this one ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 13:45 (sandra)<\/b>Booked for Thursday 16th at 10.30<\/p>

16\/09\/2021 13:20 (michaelk)<\/b>Attended site to carry out quoted repairs to heating system. Total 115 ex vat.<\/p>

16\/09\/2021 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50164","activity_ticket_id":"48425","ticket_reference":"HDT49506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/21","activity_end":"2021-09-08 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59543","activity_notes":"No hot water ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2021 09:32 (System)<\/b>Ticket Created<\/p>

03\/09\/2021 11:45 (roy)<\/b>Low water pressure to flat.All ok Pump had seized on boiler.All ok Sensor in cupboard is faulty.Alan attended and needs new<\/p>

06\/09\/2021 09:30 (alan)<\/b>Help Roy Order new sensor for cupboard light <\/p>

08\/09\/2021 14:07 (sandra)<\/b>booked for Thursday 2pm <\/p>

10\/09\/2021 08:22 (alan)<\/b>Return to site and replace PIR sensor to cupboard light in <\/p>

10\/09\/2021 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50165","activity_ticket_id":"48477","ticket_reference":"HDT49558","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"SW\/SW\/14417 - investigatory works for leak","ticket_address_1":"31 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place","cs_id":"1237","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LU","ticket_client_site":"1237","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/21","activity_end":"2021-09-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59544","activity_notes":"Requested access for Friday 17th September ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 15:00 (sandra)<\/b>Can you please ask your operative to confirm the following when they go in:Exact cause of leakAny common parts pipes that this leak may be coming fromWhether it is obvious that the leak is from the defective items in the bathroom please<\/p>

14\/09\/2021 13:09 (jane)<\/b>Requesting access for Friday 17th September <\/p>

17\/09\/2021 09:58 (jane)<\/b>No keys available today, rescheduling for Tuesday, awaiting client to confirm <\/p>

22\/09\/2021 07:06 (michaelk)<\/b>Attended site to carry out quoted inspection work to both bathrooms. Ensuite; shower enclosure has been removed due to a number of leaks through glass and seals. The tray has been tested along with all pipework and is safe to leave.Bathroom; bath panel has been opened up and we have tested all seals and drainage. The shower screen requires changing due to a number leaks. A quote will be forwarded to complete the repair asap. Note; roy is booking 4hrs labour from my original quote. Cost for me is 545.<\/p>

22\/09\/2021 08:35 (roy)<\/b>Assist Michael investigating leaks<\/p>

22\/09\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50166","activity_ticket_id":"48478","ticket_reference":"HDT49559","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Leak and the drain smell ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"The Winchester","cs_id":"1257","cs_address_2":"206 Archway Road","cs_town":"London","cs_postcode":"N6 5BA","ticket_client_site":"1257","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/09\/21","activity_end":"2021-09-08 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59545","activity_notes":"WHEN CAN YOU ATTEND. Leak and the drain smell I noticed that one of the storage cupboards (planned cycle storage location) in the basement was open the other day, inside there is what appears to be an open drain with a strong sewage smell and leaking pipe (see attached image). I suspect this is the source of the sewage smell that various residents have been reporting over the past year or so. Could this be investigated please?","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 15:25 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 15:16 (dan)<\/b>Cleaned gully and flushed through<\/p>

11\/10\/2021 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50167","activity_ticket_id":"48479","ticket_reference":"HDT49560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with shower drainage ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/21","activity_end":"2021-09-08 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59546","activity_notes":"issue with shower drainage can you return tomorrow morning at some time. - new tenant moving in - and look at the issue with the shower drainage ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 16:02 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 06:30 (michaelk)<\/b>Attended site to clean out basin waste. Completed work and left fully operational. 1 hr labour 50.<\/p>

10\/09\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50168","activity_ticket_id":"48480","ticket_reference":"HDT49561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14407 - Replacement hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 9 Charing Cross Road ","cs_id":"1147","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1147","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/21","activity_end":"2021-09-08 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59547","activity_notes":"Replacement hob ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 11:22 (jane)<\/b>Requested access for Thursday afternoon <\/p>

19\/10\/2021 16:16 (jane)<\/b>(Ticket Closed)<\/p>

01\/11\/2021 10:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/11\/2021 09:31 (sandra)<\/b>Deepa advised the tenant wants the works done on 29th December. We explained its only emergency call outs over christmas. We have emailed Deepa and asked if there is another day we can attend.<\/p>

30\/11\/2021 12:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50169","activity_ticket_id":"48481","ticket_reference":"HDT49562","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call out - out of hours - power outage ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place ","cs_id":"1258","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1258","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/21","activity_end":"2021-09-09 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59548","activity_notes":"Emergency call out - out of hours - power outage ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2021 10:10 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50170","activity_ticket_id":"48482","ticket_reference":"HDT49563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Apartment to be checked over, and confirmed that the leak from above into the bathroom has been repaired All works to be completed by COP 16\/09\/21 ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/21","activity_end":"2021-09-09 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59549","activity_notes":"Apartment to be checked over, and confirmed that the leak from above into the bathroom has been repaired All works to be completed by COP 16\/09\/21 ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2021 10:13 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50171","activity_ticket_id":"48163","ticket_reference":"HDT49244","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"ITC checks and meters reads 8\/9\/21 - complete by COB 9\/9\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/09\/21","activity_end":"2021-09-09 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59550","activity_notes":"Redecs- complete by COB 9\/9\/21","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2021 14:38 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 10:00 (iain)<\/b>ITC's.<\/p>

09\/09\/2021 10:22 (jane)<\/b>(Ticket Closed)<\/p>

09\/09\/2021 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2021 11:48 (dean)<\/b>Done 240.00<\/p>

10\/09\/2021 12:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50172","activity_ticket_id":"48450","ticket_reference":"HDT49531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1234","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1234","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/09\/21","activity_end":"2021-09-09 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59551","activity_notes":"Redecs - COB 8th ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 10:32 (System)<\/b>Ticket Created<\/p>

07\/09\/2021 14:36 (sandra)<\/b>Client aware of redecs needed but tenant wants to move in today. <\/p>

08\/09\/2021 07:23 (alan)<\/b>Replace blown lamps and repair loose connection to bathroom lights <\/p>

09\/09\/2021 09:57 (iain)<\/b>ITC's.<\/p>

09\/09\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>

09\/09\/2021 10:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2021 11:49 (dean)<\/b>Done 420.00<\/p>

10\/09\/2021 12:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50173","activity_ticket_id":"48483","ticket_reference":"HDT49564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lights ","ticket_address_1":"Flat 2A, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2a","cs_id":"1260","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1260","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/21","activity_end":"2021-09-09 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59552","activity_notes":"Faulty lights The main lights in the living room are occasionally, usually once a day for about 30 minutes, turning themselves on and off. This only effects the main spotlights in the ceiling and not the lights on the walls or under the kitchen units.","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 10:51 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 08:21 (alan)<\/b>Called out to investigate lights in main room flickering Fault found to be dimmer moduleReplace dimmer module and leave working <\/p>

10\/09\/2021 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50174","activity_ticket_id":"48484","ticket_reference":"HDT49565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Collection and delivery of below items ","ticket_address_1":"8-12 Broadwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8-12 Broadwick Street ","cs_id":"1261","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1261","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/09\/21","activity_end":"2021-09-09 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59553","activity_notes":"Collection and delivery of below items from 8-12 Broadwick St;VasesGlass bottlesGlassesOrnamentsFake PlantsFramed ArtworkBooks and MagazinesKitchen Tins\/Trays The keys are being held at our security office at Kingly CourtCan these items the be delivered to the second-floor office at 77 St Martins Lane? The project manager of the 2nd floor Fit-out Francisco is aware of this delivery.","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 11:50 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 16:11 (jane)<\/b>To be invoiced to 77 St Martins Lane<\/p>

10\/09\/2021 17:55 (roy)<\/b>Assist Ian with removals<\/p>

13\/09\/2021 12:40 (iain)<\/b>Removals.<\/p>

13\/09\/2021 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50175","activity_ticket_id":"48485","ticket_reference":"HDT49566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/21","activity_end":"2021-09-09 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59554","activity_notes":"washing machine door wont open and washing is stuck inside.can you reset and see if this clears the problem.today 2 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 12:26 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 08:04 (roy)<\/b>Dishwasher not washing machine. Blocked. Cleared and tested.All ok<\/p>

10\/09\/2021 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50176","activity_ticket_id":"48486","ticket_reference":"HDT49567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the detectors ","ticket_address_1":"3rd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/21","activity_end":"2021-09-09 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59555","activity_notes":"To check the detectors ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 13:04 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 08:18 (alan)<\/b>Replace batteries in door bellReport back that the smoke alarms are part of the main building Fire Alarm<\/p>

10\/09\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50177","activity_ticket_id":"48487","ticket_reference":"HDT49568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out checks ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/09\/21","activity_end":"2021-09-09 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59556","activity_notes":"To carry out checks we have finally let this flat. New tenant on 27th Sept. ITC completed ages ago.Can you please arrange to carry out final checks against the previous checklist.Keenan has completed installing the new radiator and he will have to check that it's all running smoothly.Please collect keys from the site office","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2021 13:06 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 14:28 (roy)<\/b>Replace bulb in utility room Repkace LED bulb i bedroom Resilicone part work top Upscale shower head Checked all appliances and heatingKenny needs to paint certain areas especially hallway. Small leak from above<\/p>

28\/09\/2021 20:20 (dean)<\/b>Done 360.00<\/p>

29\/09\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50178","activity_ticket_id":"48488","ticket_reference":"HDT49569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Double glazed window issue - 350005","ticket_address_1":"Flat 4, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/09\/21","activity_end":"2021-09-09 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59557","activity_notes":"Double glazed window issue Double Glazing window in the main bedroom, when the window is pulled up it slides back down again. Please can this be lookedinto","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2021 14:43 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50179","activity_ticket_id":"48489","ticket_reference":"HDT49570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Make good the planed door and damage from the external sign removal here ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/09\/21","activity_end":"2021-09-09 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59558","activity_notes":"Make good the planed door and damage from the external sign removal here ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 15:58 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 08:25 (dean)<\/b>Done 80.00<\/p>

02\/02\/2022 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50180","activity_ticket_id":"48484","ticket_reference":"HDT49565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Collection and delivery of below items ","ticket_address_1":"8-12 Broadwick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8-12 Broadwick Street ","cs_id":"1261","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1261","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/21","activity_end":"2021-09-09 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59559","activity_notes":"Collection and delivery of below items from 8-12 Broadwick St;VasesGlass bottlesGlassesOrnamentsFake PlantsFramed ArtworkBooks and MagazinesKitchen Tins\/Trays The keys are being held at our security office at Kingly CourtCan these items the be delivered to the second-floor office at 77 St Martins Lane? The project manager of the 2nd floor Fit-out Francisco is aware of this delivery.","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 11:50 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 16:11 (jane)<\/b>To be invoiced to 77 St Martins Lane<\/p>

10\/09\/2021 17:55 (roy)<\/b>Assist Ian with removals<\/p>

13\/09\/2021 12:40 (iain)<\/b>Removals.<\/p>

13\/09\/2021 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50181","activity_ticket_id":"48490","ticket_reference":"HDT49571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked sink and tumble dryer issue ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/21","activity_end":"2021-09-10 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59560","activity_notes":"Blocked sink and tumble dryer issue FOR 3PM TODDAY TENANT WILL BE HOME Tatiana her number is 078022042421. Tenant has a blocked sink \/ drainage outlet which appears to be impacting the dishwasher as well. It is backing up into the apartment sink2. Tumble dryer not working (arranging for appliance engineer to attend)","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 09:06 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 09:16 (alan)<\/b>Look at fault on tumble dryer appliance engineer need <\/p>

14\/09\/2021 12:36 (michaelk)<\/b>Attended site to investigate drainage problem to sink. Emptied sink and drained, cleared trap and pipework in flat but was unable to clear downstream of trap. Roy I attending to clear. 1 hr labour 50.<\/p>

15\/09\/2021 13:29 (roy)<\/b>Used snake to clear blockage.Tested all ok Tested dishwasher and discharged ok<\/p>

15\/09\/2021 13:34 (jane)<\/b> Filter and condenser were unblocked to tumble dryer <\/p>

15\/09\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50182","activity_ticket_id":"48490","ticket_reference":"HDT49571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked sink and tumble dryer issue ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/09\/21","activity_end":"2021-09-10 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59561","activity_notes":"Blocked sink and tumble dryer issue 1. Tenant has a blocked sink \/ drainage outlet which appears to be impacting the dishwasher as well. It is backing up into the apartment sink2. Tumble Dryer has an error code on it","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2021 09:06 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 09:16 (alan)<\/b>Look at fault on tumble dryer appliance engineer need <\/p>

14\/09\/2021 12:36 (michaelk)<\/b>Attended site to investigate drainage problem to sink. Emptied sink and drained, cleared trap and pipework in flat but was unable to clear downstream of trap. Roy I attending to clear. 1 hr labour 50.<\/p>

15\/09\/2021 13:29 (roy)<\/b>Used snake to clear blockage.Tested all ok Tested dishwasher and discharged ok<\/p>

15\/09\/2021 13:34 (jane)<\/b> Filter and condenser were unblocked to tumble dryer <\/p>

15\/09\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50183","activity_ticket_id":"48491","ticket_reference":"HDT49572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out in common parts ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/09\/21","activity_end":"2021-09-10 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59562","activity_notes":"Lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 09:22 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 11:51 (alan)<\/b>Replace 7 blown lamps in common parts as needed <\/p>

10\/09\/2021 12:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50184","activity_ticket_id":"48492","ticket_reference":"HDT49573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out in common parts ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/09\/21","activity_end":"2021-09-10 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59563","activity_notes":"Lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 09:23 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 10:00 (alan)<\/b>Replace blown lamp in common parts<\/p>

10\/09\/2021 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50185","activity_ticket_id":"48490","ticket_reference":"HDT49571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked sink and tumble dryer issue ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/09\/21","activity_end":"2021-09-10 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59564","activity_notes":"Blocked sink and tumble dryer issue 1. Tenant has a blocked sink \/ drainage outlet which appears to be impacting the dishwasher as well. It is backing up into the apartment sink2. Tumble Dryer has an error code on it","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 09:06 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 09:16 (alan)<\/b>Look at fault on tumble dryer appliance engineer need <\/p>

14\/09\/2021 12:36 (michaelk)<\/b>Attended site to investigate drainage problem to sink. Emptied sink and drained, cleared trap and pipework in flat but was unable to clear downstream of trap. Roy I attending to clear. 1 hr labour 50.<\/p>

15\/09\/2021 13:29 (roy)<\/b>Used snake to clear blockage.Tested all ok Tested dishwasher and discharged ok<\/p>

15\/09\/2021 13:34 (jane)<\/b> Filter and condenser were unblocked to tumble dryer <\/p>

15\/09\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50186","activity_ticket_id":"48255","ticket_reference":"HDT49336","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"IW\/JH\/14362 - Quote on various works - FOR TUESDAY MORNING ?","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"381","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"381","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/21","activity_end":"2021-09-10 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59565","activity_notes":"Making good works ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 09:42 (sandra)<\/b>Booked for Friday <\/p>

25\/08\/2021 09:35 (jane)<\/b>Re-attending on Tuesday 31st August <\/p>

31\/08\/2021 11:48 (travis)<\/b>X2 windows, replacement of broken sash cords.<\/p>

31\/08\/2021 21:31 (roy)<\/b>Assist Travis with blind.Michael assisted with 2nx bind<\/p>

08\/09\/2021 13:07 (sandra)<\/b>(Ticket Closed)<\/p>

08\/09\/2021 13:27 (sandra)<\/b>emailed for access to fit blanking plate <\/p>

09\/09\/2021 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/10\/2021 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50187","activity_ticket_id":"48493","ticket_reference":"HDT49574","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/14409 - decoration to water damage areas ","ticket_address_1":"3rd\/4th Floor Flat","ticket_address_2":"15a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd\/4th Floor Flat","cs_id":"1211","cs_address_2":"15a Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1211","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/21","activity_end":"2021-09-10 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59566","activity_notes":"decoration to water damage areas Works completed, job number for your records ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2021 12:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50188","activity_ticket_id":"48494","ticket_reference":"HDT49575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washing machine is leaking some black stuff and destroying my clothes. Second, the bathtub is still missing the plug","ticket_address_1":"Flat 4.4, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/09\/21","activity_end":"2021-09-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59567","activity_notes":"The washing machine is leaking some black stuff and destroying my clothes. Second, the bathtub is still missing the plug","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2021 13:00 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 10:18 (jane)<\/b>Friday, 17\/09 between 10 and 2 pm<\/p>

21\/09\/2021 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50189","activity_ticket_id":"48494","ticket_reference":"HDT49575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washing machine is leaking some black stuff and destroying my clothes. Second, the bathtub is still missing the plug","ticket_address_1":"Flat 4.4, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/21","activity_end":"2021-09-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59568","activity_notes":"Roy,When you give Repair Aid access can you look at the bathtub plug too, thanks The washing machine is leaking some black stuff and destroying my clothes. Second, the bathtub is still missing the plug","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2021 13:00 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 10:18 (jane)<\/b>Friday, 17\/09 between 10 and 2 pm<\/p>

21\/09\/2021 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50190","activity_ticket_id":"48463","ticket_reference":"HDT49544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tFlat 3 leak by the entrance door, to the right of the bedroom.","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1246","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1246","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/09\/21","activity_end":"2021-09-20 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59569","activity_notes":"For 20th September at 10am - to call to access code keys 0207 935 1096 - Gabbu - Urban ChicFlat 3 leak by the entrance door, to the right of the bedroom.","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2021 16:58 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50191","activity_ticket_id":"48465","ticket_reference":"HDT49546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tFlat 7 leak on the left side on the entrance doors","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1248","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1248","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/21","activity_end":"2021-09-10 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59570","activity_notes":"Flat 7 leak on the left side on the entrance doors","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 16:59 (System)<\/b>Ticket Created<\/p>

11\/09\/2021 09:57 (roy)<\/b>Same leak as flat 3.Need access onto roof or possibly flat 1 or 2.Further investigation is needed<\/p>

01\/10\/2021 16:29 (sandra)<\/b>access asked for Flats 1 and 2 for Tuesday <\/p>

01\/10\/2021 16:54 (sandra)<\/b>TUESDAY AFTER 10 AM <\/p>

05\/10\/2021 16:14 (dan)<\/b>Inspected flats 7, 3 & 1, traced leak to raised brickwork and flat lead roof area on decking, second man needed to safely access with ladder<\/p>

08\/10\/2021 14:24 (sandra)<\/b>pick up keys and knock first to get access to flat 1 to complete the roof works. <\/p>

13\/10\/2021 15:54 (dan)<\/b>Have accessed and inspected source of rain water at high level, smoke vent brick structure <\/p>

13\/10\/2021 15:54 (dan)<\/b>Have accessed and inspected source of rain water at high level, smoke vent brick structure <\/p>

15\/10\/2021 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50192","activity_ticket_id":"48464","ticket_reference":"HDT49545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tFlat 2 leak from the roof (first bedroom on the left from the entrance) also corridor leak from steal.","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1247","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1247","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/09\/21","activity_end":"2021-09-10 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59571","activity_notes":"Flat 2 leak from the roof (first bedroom on the left from the entrance) also corridor leak from steal.FOR TODAY CODE TO ENTRANCE DOOR IS 1969A GO TO TOP FLOOR TO GET KEYS FOR FLAT 2 - CODE IS 5386RETURN KEYS ON COMPLETION ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2021 16:59 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 13:28 (jane)<\/b>Roof leaks. Need window keys to get out of windows.Have asked client if they have keys <\/p>

17\/09\/2021 09:07 (jane)<\/b>From Urban ChicNo, I have the guest in house till 29th September.I will try to speak to her if she would be able to let us in next week. <\/p>

20\/10\/2021 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50193","activity_ticket_id":"48495","ticket_reference":"HDT49576","ticket_client":"2113","client_name":"Grosvenor Print","ticket_title":"JH\/JH\/14421 - To re-glaze broken window ","ticket_address_1":"19 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19 Shelton Street ","cs_id":"1267","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JN","ticket_client_site":"1267","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"10\/09\/21","activity_end":"2021-09-10 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59572","activity_notes":"To re-glaze broken window ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2021 15:09 (jane)<\/b>PAID ON PRO-FORMA <\/p>

13\/09\/2021 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50194","activity_ticket_id":"48496","ticket_reference":"HDT49577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14426 - 1st floor meeting room, redecoration works ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/21","activity_end":"2021-09-10 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59573","activity_notes":"1st floor meeting room, redecoration works must make sure the wall is dry before.REPAIR WORKS HAVE BEEN COMPLETED","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 10:10 (dean)<\/b>Done 320.00<\/p>

21\/10\/2021 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50195","activity_ticket_id":"48497","ticket_reference":"HDT49578","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out decorating works to list of properties ","ticket_address_1":"Seven Dials","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Seven Dials","cs_id":"776","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"776","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/21","activity_end":"2021-09-10 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59574","activity_notes":"To carry out decorating works to list of properties 37 Neal st( decorate new boxing inside shop)69 Neal st (redecorate external shop front)37 Monmouth st (redecorate external fascia to shop) 46 Monmouth ST ( redecorate shop front)42&44 Monmouth ST ( redecorate resident doors and frames 1 Cambridge circus ( redecorate plinth to restaurant) 15 shorts gardens ( redecorate pink wall where key box removed)","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2021 16:13 (System)<\/b>Ticket Created<\/p>

10\/09\/2021 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50196","activity_ticket_id":"48498","ticket_reference":"HDT49579","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To carry out filling of holes following pest control inspection - FOR TUESDAY 14\/09 TENANT WILL GIVE ACCESS ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/21","activity_end":"2021-09-14 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59575","activity_notes":"To carry out filling of holes following pest control inspection - FOR TUESDAY 14\/09 TENANT WILL GIVE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 16:39 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 09:48 (roy)<\/b>Fitted quadrant to skirting where mice pushing wire wool out.But found out there was a report and lots more work needs doing in bathroom below<\/p>

17\/09\/2021 08:33 (roy)<\/b>Report sent to me and carried out further works.Kitchen sink unit needs replacing as unit rotten and possible entry point.Upstairs bathroom okDownstairs bathroom not used and another entry point<\/p>

17\/09\/2021 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50197","activity_ticket_id":"48499","ticket_reference":"HDT49580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights not working ","ticket_address_1":"39 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Newman Street ","cs_id":"1270","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1QB","ticket_client_site":"1270","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/21","activity_end":"2021-09-13 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59576","activity_notes":"Lights not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 08:50 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 14:15 (alan)<\/b>Install temporary supply to old lighting distribution board on ground and basement floors so lights in unit will working <\/p>

13\/09\/2021 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50198","activity_ticket_id":"48500","ticket_reference":"HDT49581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To provide solution for unit 13 power supply relocation facilitating Newport Place canopies","ticket_address_1":"Unit 13, Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Newport Sandringham","cs_id":"1271","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1271","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/21","activity_end":"2021-09-13 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59577","activity_notes":"To provide solution for unit 13 power supply relocation facilitating Newport Place canopies","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2021 09:08 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50199","activity_ticket_id":"48501","ticket_reference":"HDT49582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Air con leaking ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/21","activity_end":"2021-09-13 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59578","activity_notes":"Emergency call-out - Air con leaking ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 09:10 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 09:12 (jane)<\/b>(Ticket Closed)<\/p>

13\/09\/2021 14:36 (roy)<\/b>Returned and found shower waste ok but found water streaming from shower pipe leading to overhead shower.Sent photos Michael needs to return to either fix or replace<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50200","activity_ticket_id":"48502","ticket_reference":"HDT49583","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"En-suite ceiling shower not working - Monday - 13th between 11am-3pm","ticket_address_1":"Flat 3.03, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/21","activity_end":"2021-09-13 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59579","activity_notes":"En-suite ceiling shower not working - Monday - 13th between 11am-3pm","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 09:16 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 12:29 (michaelk)<\/b>Attended site to investigate shower. Stripped down divereter but was unable to solve problem. Reinstated so that hand shower could be used and ordered replacement parts. 2hrs labour 95<\/p>

17\/09\/2021 13:35 (michaelk)<\/b>Attended site to replace grohe diverter to ensuite shower. Replaced and tested operation on completion. 2hrs plus parts. Total 165 ex vat.<\/p>

17\/09\/2021 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50201","activity_ticket_id":"48503","ticket_reference":"HDT49584","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/14423 - Replacement ball-valve and float to tank","ticket_address_1":"Flat 4","ticket_address_2":"90 Wigmore Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1232","cs_address_2":"90 Wigmore Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1232","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/21","activity_end":"2021-09-16 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59580","activity_notes":"Requested access for Thursday AMReplacement ball-valve and float to tankCan you confirm when you want to attend please ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 09:29 (jane)<\/b>Please see regarding invoicing <\/p>

14\/09\/2021 12:32 (michaelk)<\/b>Attended site to investigate water leak on balcony. No leak found from drainage pipes, however there was a leak found on an overflow pipe off of the feed and expansion tanks in 4th floor loft. Quoted works. 2hrs 95.<\/p>

16\/09\/2021 10:11 (michaelk)<\/b>Completed quoted works repairing cws tank in 4th floor loft space. Changed ball valve and float and re-sealed tank connection. Tested tank operation and left in full working order. Total cost 239.75 ex vat.<\/p>

16\/09\/2021 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50202","activity_ticket_id":"48504","ticket_reference":"HDT49585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water ","ticket_address_1":"Flat 2","ticket_address_2":"30 charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/21","activity_end":"2021-09-13 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59581","activity_notes":"No hot water ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2021 09:34 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50203","activity_ticket_id":"48505","ticket_reference":"HDT49586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS and meter reads - 21\/10 - 26TH TO COMPLETE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/10\/21","activity_end":"2021-10-21 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59582","activity_notes":"ITCS and meter reads - 21\/10 - one day to complete","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 09:38 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 19:24 (travis)<\/b>Itc works.<\/p>

22\/10\/2021 15:17 (iain)<\/b>ITC's and meter readings.<\/p>

29\/10\/2021 12:46 (sandra)<\/b>light fitting ordered <\/p>

31\/10\/2021 12:46 (dean)<\/b>Done 410.00<\/p>

17\/11\/2021 12:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50204","activity_ticket_id":"48506","ticket_reference":"HDT49587","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Handrail - To make good the wood and stain ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/21","activity_end":"2021-09-13 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59583","activity_notes":"Handrail - To make good the wood and stain ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2021 09:44 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50205","activity_ticket_id":"48507","ticket_reference":"HDT49588","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/13620 - Flat 3, 36-40 Rupert Street ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/21","activity_end":"2021-09-23 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59584","activity_notes":"Replacement boiler ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 09:22 (jane)<\/b>Programmed in for Thursday 23rd September <\/p>

24\/09\/2021 10:28 (michaelk)<\/b>Completed quoted boiler installation. <\/p>

24\/09\/2021 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50206","activity_ticket_id":"48508","ticket_reference":"HDT49589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14425 - Redecoration works - Purchase Order PO200722127","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/21","activity_end":"2021-09-13 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59585","activity_notes":"Redecoration works Please go ahead with this one, Can this be completed by COP 16\/09\/21? ","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2021 15:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50207","activity_ticket_id":"48509","ticket_reference":"HDT49590","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/14424 - Re-glaze broken window","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"13\/09\/21","activity_end":"2021-09-13 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59586","activity_notes":"Re-glaze broken window ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2021 13:24 (sandra)<\/b>booked for 21\/09<\/p>

23\/09\/2021 14:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50208","activity_ticket_id":"48487","ticket_reference":"HDT49568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out checks ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/21","activity_end":"2021-09-13 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59587","activity_notes":"To carry out checks we have finally let this flat. New tenant on 27th Sept. ITC completed ages ago.Can you please arrange to carry out final checks against the previous checklist.Keenan has completed installing the new radiator and he will have to check that it's all running smoothly.Please collect keys from the site office","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 13:06 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 14:28 (roy)<\/b>Replace bulb in utility room Repkace LED bulb i bedroom Resilicone part work top Upscale shower head Checked all appliances and heatingKenny needs to paint certain areas especially hallway. Small leak from above<\/p>

28\/09\/2021 20:20 (dean)<\/b>Done 360.00<\/p>

29\/09\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50209","activity_ticket_id":"48511","ticket_reference":"HDT49592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and meter reads 19\/10\/21 - To be completed by close of business on 21\/10\/21","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/21","activity_end":"2021-10-19 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59588","activity_notes":"ITC's and meter reads 19\/10\/21 - To be completed by close of business on 21\/10\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:15 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 09:18 (alan)<\/b>Repair light <\/p>

20\/10\/2021 10:27 (iain)<\/b>ITC's and meter readings.<\/p>

20\/10\/2021 10:27 (iain)<\/b>ITC's.<\/p>

21\/10\/2021 10:21 (dean)<\/b>Done 490.00<\/p>

21\/10\/2021 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50210","activity_ticket_id":"48510","ticket_reference":"HDT49591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and meter reads 5\/10\/21 - To completed COP 06\/10\/21","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/10\/21","activity_end":"2021-10-05 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59589","activity_notes":"ITC's and meter reads 5\/10\/21 - To completed COP 06\/10\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:05 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:38 (jane)<\/b>Vegetable container for fridge on order <\/p>

05\/10\/2021 14:45 (alan)<\/b>Replaced faulty lamps and faulty transformer to bathroom mirror lightsUnable to reset Velux window controller<\/p>

06\/10\/2021 16:07 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 14:45 (michaelk)<\/b>Attended site to investigate gas smell. Carried out tighteness test and found no leak. 1 hr labour 50.<\/p>

08\/10\/2021 21:45 (dean)<\/b>Done 320.00<\/p>

11\/10\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50211","activity_ticket_id":"48512","ticket_reference":"HDT49593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC's and Meter 01\/11\/21 - To be completed by 11\/11\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1135","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1135","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/21","activity_end":"2021-11-01 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59590","activity_notes":" ITC's and Meter 01\/11\/21 - To be completed by 11\/11\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:18 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 14:51 (iain)<\/b>ITC's.<\/p>

03\/11\/2021 14:51 (iain)<\/b>Fridge compartment on order.<\/p>

11\/11\/2021 14:31 (iain)<\/b>ITC's. Fridge compartment supplied and fitted.<\/p>

12\/11\/2021 11:53 (dean)<\/b>Done 390.00<\/p>

12\/11\/2021 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50212","activity_ticket_id":"48513","ticket_reference":"HDT49594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Patches need painting ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/21","activity_end":"2021-09-13 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59591","activity_notes":"Patches need painting we've noticed that there are patches onthe communal areas that need a quick cover up with paint - please see a few pictures attached and note that these are on eachfloor. These patches are the result of removing the management boards when this changed from Mapp to CBRE in August. Not sureif you are aware and planned to cover them up soon","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 13:07 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 20:19 (dean)<\/b>Done 110.00<\/p>

29\/09\/2021 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50213","activity_ticket_id":"48514","ticket_reference":"HDT49595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Patches that need painting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"48 Newman Street ","cs_id":"1275","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1275","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/21","activity_end":"2021-09-13 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59592","activity_notes":"Patches that need painting we've noticed that there are patches onthe communal areas that need a quick cover up with paint - please see a few pictures attached and note that these are on eachfloor. These patches are the result of removing the management boards when this changed from Mapp to CBRE in August. Not sureif you are aware and planned to cover them up soon","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 13:08 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 10:11 (dean)<\/b>Done 90.00<\/p>

21\/10\/2021 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50214","activity_ticket_id":"48515","ticket_reference":"HDT49596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room light switch faulty ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 68 Shaftesbury Avenue ","cs_id":"1276","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1276","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/21","activity_end":"2021-09-13 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59593","activity_notes":"Living room light switch faulty The switch could not turn on the light. When I press the button, the light does not turn on. But it looks normal","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 13:12 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 16:06 (alan)<\/b>Faulty dimmer module for lights in main room <\/p>

13\/09\/2021 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50215","activity_ticket_id":"48516","ticket_reference":"HDT49597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for TODAY ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/21","activity_end":"2021-09-13 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59594","activity_notes":"List of works for TODAY Bedroom lights flicker","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 13:18 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 14:14 (alan)<\/b>Ordered two replacement downlights for bedroomArranged with tenant to return Tuesday<\/p>

13\/09\/2021 16:07 (travis)<\/b>List of works,Will return tomorrow to repair window.<\/p>

14\/09\/2021 16:14 (travis)<\/b>Returned and completed window repair.<\/p>

15\/09\/2021 07:33 (alan)<\/b>Return to site and replace 2 faulty down lighters in bedroom and dimmer unit <\/p>

15\/09\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50216","activity_ticket_id":"48516","ticket_reference":"HDT49597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for TODAY ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/09\/21","activity_end":"2021-09-13 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59595","activity_notes":"List of works for TODAY The tenant here says the blinds dont workand the water is still isolated","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 13:18 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 14:14 (alan)<\/b>Ordered two replacement downlights for bedroomArranged with tenant to return Tuesday<\/p>

13\/09\/2021 16:07 (travis)<\/b>List of works,Will return tomorrow to repair window.<\/p>

14\/09\/2021 16:14 (travis)<\/b>Returned and completed window repair.<\/p>

15\/09\/2021 07:33 (alan)<\/b>Return to site and replace 2 faulty down lighters in bedroom and dimmer unit <\/p>

15\/09\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50217","activity_ticket_id":"48175","ticket_reference":"HDT49256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair a window ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/21","activity_end":"2021-09-14 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59596","activity_notes":"To repair a window FOR AFTER 11AM TOMORROW - TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 13:13 (System)<\/b>Ticket Created<\/p>

02\/08\/2021 09:15 (sandra)<\/b>tenant self isolating until 9th August <\/p>

14\/09\/2021 11:21 (travis)<\/b> Attended and found the window repair is actually recording to front sash window,Two men required and at an earlier time due to restaurants below having already put there tables out for customers,Between 8-9am would be ideal.<\/p>

14\/09\/2021 13:26 (jane)<\/b>Re-booked for tomorrow between 8 and 9am for two engineers <\/p>

15\/09\/2021 09:52 (roy)<\/b>Assist Travis with window<\/p>

15\/09\/2021 10:15 (travis)<\/b>Sash cords replacement.<\/p>

15\/09\/2021 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50218","activity_ticket_id":"48517","ticket_reference":"HDT49598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler - Low pressure ","ticket_address_1":"Flat 5, 33 & 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 33 & 35 Catherine Street ","cs_id":"1278","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/21","activity_end":"2021-09-13 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59597","activity_notes":"Boiler - Low pressure Tenant at Flat 5 has advised they have returned from the summer and cant get the boiler to work - Boiler showing the message E19 which means low pressure ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 13:25 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 12:34 (michaelk)<\/b>Attended site to boiler breakdown. Traced fault to low pressure caused by an aav. Cleaned aav and sealed leak. 2hrs labour.<\/p>

14\/09\/2021 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50219","activity_ticket_id":"48518","ticket_reference":"HDT49599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Follow up - leak from shower rail - tenant has confirmed we can use keys for access ","ticket_address_1":"Flat 3.2, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/21","activity_end":"2021-09-13 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59598","activity_notes":"Follow up - leak from shower rail - tenant has confirmed we can use keys for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 14:34 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 13:33 (michaelk)<\/b>Attended site and replaced all o-rings to both shower risers. Replaced washers in shower heads also. 2hrs plus parts. Total 100.80 ex vat.<\/p>

17\/09\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50220","activity_ticket_id":"48487","ticket_reference":"HDT49568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out checks ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/21","activity_end":"2021-09-13 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59599","activity_notes":"To carry out checks we have finally let this flat. New tenant on 27th Sept.Some redecs required ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2021 13:06 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 14:28 (roy)<\/b>Replace bulb in utility room Repkace LED bulb i bedroom Resilicone part work top Upscale shower head Checked all appliances and heatingKenny needs to paint certain areas especially hallway. Small leak from above<\/p>

28\/09\/2021 20:20 (dean)<\/b>Done 360.00<\/p>

29\/09\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50221","activity_ticket_id":"48519","ticket_reference":"HDT49600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Reinstate kitchen drawer & shower head","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/21","activity_end":"2021-09-14 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59600","activity_notes":"Arranging for 9am tomorrow morning, tenant will be home Reinstate kitchen drawer & shower headOne of the kitchen drawer front panel detached from the drawer after I opened it. I have tried to put it back together but the screws are unreachable and are pre-fixed to the metalical side panels (see picture).As written in the inventory check of the flat when we moved in, the kitchen shower cable and its holder are damaged. We have bought replacements and would like to change them, but the shower cable is too strongly attached and I wouldnt want to damage anything. Also, the cable holder doesnt seem to be detachable, but we would like to change it (we bought a replacer).","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 15:30 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 11:17 (travis)<\/b>Attended and replaced all shower componants,Refitted main door pull handles,Found kitchen drawer beyond repair ,new fittings need to be ordered.<\/p>

16\/09\/2021 14:34 (jane)<\/b>Drawer on order <\/p>

16\/09\/2021 14:37 (jane)<\/b>Estimated delivery: Wed, 22 Sep <\/p>

24\/09\/2021 16:40 (roy)<\/b>No chance using the bits that was ordered.Lilian wants the damaged cabinet doors and drawers replaced<\/p>

07\/10\/2021 14:23 (roy)<\/b>Returned to replace drawers znd remove items in flat<\/p>

07\/10\/2021 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50222","activity_ticket_id":"48520","ticket_reference":"HDT49601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - common parts ","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"23 Charlotte Street","cs_id":"1213","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/21","activity_end":"2021-09-14 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59601","activity_notes":"List of works - common parts please attend to any lamping that is required here,","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 09:16 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 14:44 (travis)<\/b>Refix stair upstands and tidy common area cables.<\/p>

15\/09\/2021 15:36 (alan)<\/b>Replace all lamps in lights on staircase <\/p>

15\/09\/2021 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50223","activity_ticket_id":"48520","ticket_reference":"HDT49601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - common parts ","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"23 Charlotte Street","cs_id":"1213","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1213","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/21","activity_end":"2021-09-14 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59602","activity_notes":"Common parts Re stick down the vinyl that is coming away from the stairs and tidy up the wiring on the staircase here please","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 09:16 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 14:44 (travis)<\/b>Refix stair upstands and tidy common area cables.<\/p>

15\/09\/2021 15:36 (alan)<\/b>Replace all lamps in lights on staircase <\/p>

15\/09\/2021 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50224","activity_ticket_id":"48521","ticket_reference":"HDT49602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into third floor common parts - possible blocked gutter ","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-22 New Row","cs_id":"1283","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1283","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/21","activity_end":"2021-09-14 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59603","activity_notes":"Leak into third floor common parts - possible blocked gutter ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 09:38 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 12:26 (travis)<\/b>Attended and found both roof gullies totally blocked,cleared and cleaned both gullies and replaced,Hopefully this was the problem.<\/p>

14\/09\/2021 12:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50225","activity_ticket_id":"48522","ticket_reference":"HDT49603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electricity issue in Flat 5 and leak in the common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/21","activity_end":"2021-09-14 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59604","activity_notes":"For Monday at 9am - 20\/09Electricity issue in Flat 5 we still seem to have issues with the electricity in the flat. The main lights flicker often when we plug in appliances and we had a couple of issues of the power cutting out completely for a few seconds","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 09:55 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 12:55 (travis)<\/b>I know this roof very well and can say that the decking above the problem area will need uplifting,gully unblocking and possibly the decking struts raised up slightly,I will need half a day to do this and the weather will need to be dry,can you preliminary book me in for this <\/p>

15\/09\/2021 09:06 (jane)<\/b>For 9am on Monday, tenant will give access <\/p>

21\/09\/2021 11:04 (travis)<\/b>Attended above property, gained access to roof,Lifted decking above main gully and found gully to be partially blocked (photos via WhatsApp),rodded through and water tested.Reinstated decking and applied bituminous flashing behind external timber wall to stop rainwater entering this area.Accessed higher lead roof area and found rainwater pooling in the corner.cleaned and dried this area,and applied bituminous flashing to prevent rainwater penetration behind the slates.(photos via WhatsApp).<\/p>

29\/09\/2021 14:06 (alan)<\/b>Replace to faulty LED dimmer modules for lights in main room and kitchen <\/p>

29\/09\/2021 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50226","activity_ticket_id":"48522","ticket_reference":"HDT49603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electricity issue in Flat 5 and leak in the common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/21","activity_end":"2021-09-20 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59605","activity_notes":"For Monday 20th September at 9am for the roof repairs Tenant will be home if access required in Flat 5","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 09:55 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 12:55 (travis)<\/b>I know this roof very well and can say that the decking above the problem area will need uplifting,gully unblocking and possibly the decking struts raised up slightly,I will need half a day to do this and the weather will need to be dry,can you preliminary book me in for this <\/p>

15\/09\/2021 09:06 (jane)<\/b>For 9am on Monday, tenant will give access <\/p>

21\/09\/2021 11:04 (travis)<\/b>Attended above property, gained access to roof,Lifted decking above main gully and found gully to be partially blocked (photos via WhatsApp),rodded through and water tested.Reinstated decking and applied bituminous flashing behind external timber wall to stop rainwater entering this area.Accessed higher lead roof area and found rainwater pooling in the corner.cleaned and dried this area,and applied bituminous flashing to prevent rainwater penetration behind the slates.(photos via WhatsApp).<\/p>

29\/09\/2021 14:06 (alan)<\/b>Replace to faulty LED dimmer modules for lights in main room and kitchen <\/p>

29\/09\/2021 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50227","activity_ticket_id":"48523","ticket_reference":"HDT49604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sink issues ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1180","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1180","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/21","activity_end":"2021-09-14 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59606","activity_notes":"Sink issues the sink in the bathroom has been running the last 1 hour since I woke up and it needs someone to fix it ASAP. as the water keeps running. Also, the sink in the kitchen had problems with drainage during the weekend, so obviously both sinks need to be checked. ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 10:19 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 13:07 (jane)<\/b>Have requested access for tomorrow morning <\/p>

14\/09\/2021 16:02 (jane)<\/b>Replacement tap being fitted tomorrow morning <\/p>

14\/09\/2021 19:47 (michaelk)<\/b>Attended site to investigate basin tap issue and waste at kitchen sink. The tap requires changing and will be collected and fitted. Kitchen waste is running correctly. <\/p>

15\/09\/2021 09:52 (michaelk)<\/b>Attended site and replaced basin tap and left fully operational. Toilet seat was tightened whist on site. 2hrs labour plus parts. total 164.80 ex vat<\/p>

15\/09\/2021 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50228","activity_ticket_id":"48524","ticket_reference":"HDT49605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14430 - Redecoration works - PO200722412","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 Goodwins Court","cs_id":"1119","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1119","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/09\/21","activity_end":"2021-09-14 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59607","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2021 12:32 (jane)<\/b>Deadline COB 22\/09<\/p>

22\/09\/2021 15:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50229","activity_ticket_id":"48175","ticket_reference":"HDT49256","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To repair a window ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/21","activity_end":"2021-09-14 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59608","activity_notes":"To repair a window ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2021 13:13 (System)<\/b>Ticket Created<\/p>

02\/08\/2021 09:15 (sandra)<\/b>tenant self isolating until 9th August <\/p>

14\/09\/2021 11:21 (travis)<\/b> Attended and found the window repair is actually recording to front sash window,Two men required and at an earlier time due to restaurants below having already put there tables out for customers,Between 8-9am would be ideal.<\/p>

14\/09\/2021 13:26 (jane)<\/b>Re-booked for tomorrow between 8 and 9am for two engineers <\/p>

15\/09\/2021 09:52 (roy)<\/b>Assist Travis with window<\/p>

15\/09\/2021 10:15 (travis)<\/b>Sash cords replacement.<\/p>

15\/09\/2021 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50230","activity_ticket_id":"48525","ticket_reference":"HDT49606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR 20TH SEPTEMBER ","ticket_address_1":"4th Floor, Flat 1, 62 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor, Flat 1, 62 Shaftesbury","cs_id":"1284","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1284","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/21","activity_end":"2021-09-20 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59609","activity_notes":"To carry out full compliance testing - FOR 20TH SEPTEMBER ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 14:59 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 21:16 (michaelk)<\/b>Completed full compliance. 185<\/p>

30\/09\/2021 12:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50231","activity_ticket_id":"48471","ticket_reference":"HDT49552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3.1 & 3.2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1253","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1253","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/21","activity_end":"2021-09-20 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59610","activity_notes":"Tenant home between 10 and 2pm on Monday 20th Flat 3.2Leak from bathroom Extract not working","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 11:42 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 13:31 (sandra)<\/b>showers booked thursday 9 am <\/p>

08\/09\/2021 14:33 (sandra)<\/b>tenants home for access <\/p>

10\/09\/2021 06:28 (michaelk)<\/b>Attended both flats and removed shower traps and cleaned. Ran water down both waste pipes to prove flow. Re-assembled traps and left fully operational. 2hrs labour 95<\/p>

14\/09\/2021 15:03 (jane)<\/b>Flat 3.2, appliance engineer attending on Monday 20\/09 between 10am and 2pm, also maintenance engineer needs to attend to other items too <\/p>

15\/09\/2021 09:51 (roy)<\/b>Carried out test to shower waste.All ok Found out broken shower connection.Michael to visit<\/p>

15\/09\/2021 15:06 (jane)<\/b>Flat 3.1 : The engineer tested the washer\/dryer and there were no faulty components found. All parts were functioning properly.The problem was unit was over loaded on drying cycle. Client was advised to reduce the load<\/p>

15\/09\/2021 15:21 (alan)<\/b>Check hob Inform tenant that the hob is an induction hob and they need saucepans are compatible<\/p>

15\/09\/2021 15:56 (roy)<\/b>Extractor fan removed.Took photo and ordered from Ryness<\/p>

15\/09\/2021 16:00 (jane)<\/b>Check hob Inform tenant that the hob is an induction hob and they need saucepans are compatible<\/p>

16\/09\/2021 11:15 (jane)<\/b>Appliance engineer re-booked for Monday 20th September to Flat 3.2, Flat 3.1 is complete <\/p>

17\/09\/2021 15:28 (roy)<\/b>Replaced.Tested and all ok<\/p>

21\/09\/2021 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50232","activity_ticket_id":"48526","ticket_reference":"HDT49607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove dumped pallets and other items from the Horse & Dolphin Yd ","ticket_address_1":"Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/21","activity_end":"2021-09-14 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59611","activity_notes":"To remove dumped pallets and other items from the Horse & Dolphin Yd ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2021 15:51 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 11:49 (travis)<\/b>Pallet\/rubbish clearance.<\/p>

15\/09\/2021 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50233","activity_ticket_id":"48471","ticket_reference":"HDT49552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3.1 & 3.2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1253","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1253","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/21","activity_end":"2021-09-15 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59612","activity_notes":"Flat 3.1 - to check stovebetween 1 - 2pm today","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 11:42 (System)<\/b>Ticket Created<\/p>

08\/09\/2021 13:31 (sandra)<\/b>showers booked thursday 9 am <\/p>

08\/09\/2021 14:33 (sandra)<\/b>tenants home for access <\/p>

10\/09\/2021 06:28 (michaelk)<\/b>Attended both flats and removed shower traps and cleaned. Ran water down both waste pipes to prove flow. Re-assembled traps and left fully operational. 2hrs labour 95<\/p>

14\/09\/2021 15:03 (jane)<\/b>Flat 3.2, appliance engineer attending on Monday 20\/09 between 10am and 2pm, also maintenance engineer needs to attend to other items too <\/p>

15\/09\/2021 09:51 (roy)<\/b>Carried out test to shower waste.All ok Found out broken shower connection.Michael to visit<\/p>

15\/09\/2021 15:06 (jane)<\/b>Flat 3.1 : The engineer tested the washer\/dryer and there were no faulty components found. All parts were functioning properly.The problem was unit was over loaded on drying cycle. Client was advised to reduce the load<\/p>

15\/09\/2021 15:21 (alan)<\/b>Check hob Inform tenant that the hob is an induction hob and they need saucepans are compatible<\/p>

15\/09\/2021 15:56 (roy)<\/b>Extractor fan removed.Took photo and ordered from Ryness<\/p>

15\/09\/2021 16:00 (jane)<\/b>Check hob Inform tenant that the hob is an induction hob and they need saucepans are compatible<\/p>

16\/09\/2021 11:15 (jane)<\/b>Appliance engineer re-booked for Monday 20th September to Flat 3.2, Flat 3.1 is complete <\/p>

17\/09\/2021 15:28 (roy)<\/b>Replaced.Tested and all ok<\/p>

21\/09\/2021 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50234","activity_ticket_id":"48528","ticket_reference":"HDT49609","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Electrical inspection ","ticket_address_1":"Flat 25, Montagu House","ticket_address_2":"109-113 Whitfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 4HJ","cs_address_1":"Flat 25, Montagu House","cs_id":"1286","cs_address_2":"109-113 Whitfield Street ","cs_town":"London","cs_postcode":"W1T 4HJ","ticket_client_site":"1286","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/21","activity_end":"2021-09-15 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59613","activity_notes":"Electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 08:51 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 15:34 (alan)<\/b>Electrical inspection will <\/p>

15\/09\/2021 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50235","activity_ticket_id":"48529","ticket_reference":"HDT49610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check on lights in common parts not working ","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/21","activity_end":"2021-09-15 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59614","activity_notes":"To check on lights in common parts not working ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 08:53 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 09:10 (alan)<\/b>Reset MCB to circuit, replace blown lamp and leave working in<\/p>

15\/09\/2021 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50236","activity_ticket_id":"48530","ticket_reference":"HDT49611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer not working ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/09\/21","activity_end":"2021-09-15 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59615","activity_notes":": The washer-dryer in our apartment is broken. When we moved in it had some intermittent issues, so when the contractor from Reddan came to investigate he wasnt able to reproduce the issue.Currently, the machine displays a blank screen no matter the setting, hence its not possible to use it at all. Ive tried unplugging it, however the issue persists. Could you please arrange for an engineer to remedy the issue","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2021 10:57 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 10:15 (jane)<\/b>Monday, 20\/09 in the afternoon 12-6pmTenant will be home for access <\/p>

21\/09\/2021 10:54 (sandra)<\/b>parts needed. awaiting report from RepairAID <\/p>

23\/09\/2021 09:03 (jane)<\/b>PCB on order <\/p>

05\/10\/2021 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50237","activity_ticket_id":"48531","ticket_reference":"HDT49612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen lights not working ","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/21","activity_end":"2021-09-15 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59616","activity_notes":"Kitchen lights not working Tenant will give access today between 11 and 3pm ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 11:23 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 15:20 (alan)<\/b>Replace 2 faulty dimmer module in kitchen<\/p>

15\/09\/2021 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50238","activity_ticket_id":"48532","ticket_reference":"HDT49613","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Main front door issue - urgent ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/09\/21","activity_end":"2021-09-15 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59617","activity_notes":"Main front door issue - urgent ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 13:07 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 15:39 (travis)<\/b>Realignment of main street door,and general overhaul.<\/p>

15\/09\/2021 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50239","activity_ticket_id":"48490","ticket_reference":"HDT49571","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Blocked sink and tumble dryer issue ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/09\/21","activity_end":"2021-09-15 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59618","activity_notes":"Blocked sink and tumble dryer issue 1. Tenant has a blocked sink \/ drainage outlet which appears to be impacting the dishwasher as well. It is backing up into the apartment sink2. Tumble Dryer has an error code on it","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2021 09:06 (System)<\/b>Ticket Created<\/p>

13\/09\/2021 09:16 (alan)<\/b>Look at fault on tumble dryer appliance engineer need <\/p>

14\/09\/2021 12:36 (michaelk)<\/b>Attended site to investigate drainage problem to sink. Emptied sink and drained, cleared trap and pipework in flat but was unable to clear downstream of trap. Roy I attending to clear. 1 hr labour 50.<\/p>

15\/09\/2021 13:29 (roy)<\/b>Used snake to clear blockage.Tested all ok Tested dishwasher and discharged ok<\/p>

15\/09\/2021 13:34 (jane)<\/b> Filter and condenser were unblocked to tumble dryer <\/p>

15\/09\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50240","activity_ticket_id":"48533","ticket_reference":"HDT49614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door closer hanging loose on door - keys for access from site office ","ticket_address_1":"4th Floor, Flat 1, 62 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor, Flat 1, 62 Shaftesbury","cs_id":"1284","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1284","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/09\/21","activity_end":"2021-09-15 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59619","activity_notes":"Door closer hanging loose on door - keys for access from site office ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 14:19 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 09:28 (travis)<\/b>Repair of door closer,Refitted\/tested <\/p>

16\/09\/2021 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50241","activity_ticket_id":"48534","ticket_reference":"HDT49615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"12 Monthly Meter Reading Exercise for all 4 villages - Commencing 20th September ","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/21","activity_end":"2021-09-20 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59620","activity_notes":"12 Monthly Meter Reading Exercise for all 4 villages20th September. Can we capture all meters in common areas and commercial units and water meters where possible? Please find the spreadsheet attached","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 14:23 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 11:04 (alan)<\/b>Meter reading Opera quarter<\/p>

22\/09\/2021 16:15 (alan)<\/b>Meter readings<\/p>

23\/09\/2021 19:57 (alan)<\/b>Meter reading <\/p>

24\/09\/2021 16:12 (travis)<\/b>Meter reads<\/p>

26\/09\/2021 18:39 (alan)<\/b>Meter readings<\/p>

27\/09\/2021 13:56 (roy)<\/b>Assist with meter reads in China town<\/p>

27\/09\/2021 15:10 (alan)<\/b>Meter readings<\/p>

21\/12\/2021 11:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2022 10:54 (sandra)<\/b>asked for chinatown PO for 1200<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50242","activity_ticket_id":"48192","ticket_reference":"HDT49273","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Replacement tap spout ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/21","activity_end":"2021-09-15 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59621","activity_notes":"Replacement tap spout Yes that is correct the New Media spout will be compatible the your existing tap priced at 41.58 as mentioned this is currently out of stock and the earliest we can expect to have more available is sometime in September the ETA has yet to be confirmed. To order the spout please call our customer service team on 01226 283434 option 2 our phone lines are open Monday to Friday 8:30am to 4:30pm.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2021 10:33 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 09:56 (jane)<\/b>Called company again, tap spout still out of stock, will call back in two weeks to check again.<\/p>

07\/10\/2021 14:54 (jane)<\/b>Spout being ordered <\/p>

20\/10\/2021 13:48 (michaelk)<\/b>Attended site and fitted new kitchen tap spout. 1hr labour 50.<\/p>

20\/10\/2021 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50243","activity_ticket_id":"48535","ticket_reference":"HDT49616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light switch faulty to bedroom ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 68 Shaftesbury Avenue ","cs_id":"1276","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1276","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/21","activity_end":"2021-09-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59622","activity_notes":"Light switch faulty to bedroom ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 15:00 (System)<\/b>Ticket Created<\/p>

15\/09\/2021 15:23 (alan)<\/b>Replace faulty dimmer module for bathroom lights<\/p>

15\/09\/2021 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50244","activity_ticket_id":"48536","ticket_reference":"HDT49617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issue to signage ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1186","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1186","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/21","activity_end":"2021-09-15 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59623","activity_notes":"Electrical issue to signage organize electrical engineer attendance to fix Jinli signage (Newport Place) and Mamasons (Newport Court) blade signage. Both signages are currently out of action.","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 15:39 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 13:02 (alan)<\/b>Dismantle blade signs unit 12 and 13 Newport Place side of building and repair loose connection in both Dismantle outside signage on unit 13 and 15 Newport Court side of the building found LED not to have been installed in unit 13 sign and LED to be faulty in unit 15 sign Quote to follow for both <\/p>

17\/09\/2021 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50245","activity_ticket_id":"48537","ticket_reference":"HDT49618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement toilet seat ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1, 4a Rupert Court ","cs_id":"1158","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1158","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/09\/21","activity_end":"2021-09-15 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59624","activity_notes":"Replacement toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 16:19 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 08:26 (roy)<\/b>Remove\/Replace toilet seat.Ease and adjusted wardrobe doors<\/p>

17\/09\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50246","activity_ticket_id":"48538","ticket_reference":"HDT49619","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked drain in the lightwell ","ticket_address_1":"Wigmore Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Wigmore Mansions","cs_id":"1291","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1291","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/21","activity_end":"2021-09-16 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59625","activity_notes":"Blocked drain in the lightwell ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2021 09:04 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 09:26 (roy)<\/b>Assisted Michael in clearing blockage and clearing lightwell.Tested and free flowing<\/p>

16\/09\/2021 09:59 (michaelk)<\/b>Attended site to inspect lightwell drainage. Accessed lightwell through stairwell window and cleared debris. Tested and cleaned outlet. 1hr labour 50.<\/p>

16\/09\/2021 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50247","activity_ticket_id":"48538","ticket_reference":"HDT49619","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked drain in the lightwell ","ticket_address_1":"Wigmore Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Wigmore Mansions","cs_id":"1291","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1291","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/21","activity_end":"2021-09-16 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59626","activity_notes":"Blocked drain in the lightwell ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 09:04 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 09:26 (roy)<\/b>Assisted Michael in clearing blockage and clearing lightwell.Tested and free flowing<\/p>

16\/09\/2021 09:59 (michaelk)<\/b>Attended site to inspect lightwell drainage. Accessed lightwell through stairwell window and cleared debris. Tested and cleaned outlet. 1hr labour 50.<\/p>

16\/09\/2021 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50248","activity_ticket_id":"48538","ticket_reference":"HDT49619","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked drain in the lightwell ","ticket_address_1":"Wigmore Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Wigmore Mansions","cs_id":"1291","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1291","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/21","activity_end":"2021-09-16 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59627","activity_notes":"Blocked drain in the lightwell ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 09:04 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 09:26 (roy)<\/b>Assisted Michael in clearing blockage and clearing lightwell.Tested and free flowing<\/p>

16\/09\/2021 09:59 (michaelk)<\/b>Attended site to inspect lightwell drainage. Accessed lightwell through stairwell window and cleared debris. Tested and cleaned outlet. 1hr labour 50.<\/p>

16\/09\/2021 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50249","activity_ticket_id":"48539","ticket_reference":"HDT49620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To inspect electrical box following water ingress ","ticket_address_1":"11 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11 Wardour Street ","cs_id":"1292","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PG","ticket_client_site":"1292","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/21","activity_end":"2021-09-16 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59628","activity_notes":"Summary: Electrical box - Water ingress - Misato Restaurant Description: Following a water leak (resolved) Water has gotten into an electrical box (see attached) - Please attend and ensure this is in working order and is safe to useElectrician to attend ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 09:14 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 11:55 (alan)<\/b>Check electrics to junction box and socket in kitchen area following leak, electrics all found to be okayTenants have asked us to return after 4 oclock to refix junction box to ceiling<\/p>

16\/09\/2021 16:14 (alan)<\/b>Return to site and refix junction box to ceiling<\/p>

16\/09\/2021 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50250","activity_ticket_id":"48540","ticket_reference":"HDT49621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - for this afternoon ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/21","activity_end":"2021-09-16 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59629","activity_notes":"To carry out full compliance testing - for this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 09:23 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 20:10 (michaelk)<\/b>Completed full compliance. <\/p>

17\/09\/2021 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50251","activity_ticket_id":"48541","ticket_reference":"HDT49622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - for this afternoon ","ticket_address_1":"Flat B, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1294","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1294","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/21","activity_end":"2021-09-16 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59630","activity_notes":"To carry out full compliance testing - for this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 09:26 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 20:11 (michaelk)<\/b>Completed full compliance. <\/p>

17\/09\/2021 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50252","activity_ticket_id":"48542","ticket_reference":"HDT49623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the washing machine today - Buzz on the door - plus any issues the tenant reports ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/21","activity_end":"2021-09-16 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59631","activity_notes":"To check the washing machine today - Buzz on the door ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2021 09:42 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 16:02 (jane)<\/b>Engineer inspected and pump is blocked will require an appliance engineer <\/p>

17\/09\/2021 16:14 (jane)<\/b>The earliest we can send an engineer out would be for next Wednesday, 22\/09 - please advise, <\/p>

17\/09\/2021 17:01 (jane)<\/b>Attending on Wednesday 22\/09, tenant will give access <\/p>

24\/09\/2021 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50253","activity_ticket_id":"48543","ticket_reference":"HDT49624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Malfunctioning light in his bedroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/21","activity_end":"2021-09-16 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59632","activity_notes":"Malfunctioning light in his bedroom access with management keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 11:08 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 10:52 (jane)<\/b>Emailed tenant twice for access <\/p>

22\/09\/2021 09:11 (alan)<\/b>Went to FlatTenant in flat said theres no problems with lights and did not allow access<\/p>

22\/09\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50254","activity_ticket_id":"48544","ticket_reference":"HDT49625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please check that electric and gas are connected and working in commercial unit ","ticket_address_1":"68-70 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68-70 Shaftesbury Avenue","cs_id":"1295","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1295","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/09\/21","activity_end":"2021-09-16 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59633","activity_notes":"Please check that electric and gas are connected and working in commercial unit ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 11:13 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 11:40 (travis)<\/b>Checked vacant restaurant has electric and gas installed.<\/p>

16\/09\/2021 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50255","activity_ticket_id":"48545","ticket_reference":"HDT49626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace 3No blown lamps to common parts lighting.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/21","activity_end":"2021-09-16 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59634","activity_notes":"Replace 3No blown lamps to common parts lighting.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 13:06 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 14:31 (alan)<\/b>Replace 3 blown lamps to lights in common parts on<\/p>

16\/09\/2021 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50256","activity_ticket_id":"48546","ticket_reference":"HDT49627","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/14435 - Redecoration of boxing ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1023","cs_address_2":"23 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8GH","ticket_client_site":"1023","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/09\/21","activity_end":"2021-09-16 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59635","activity_notes":"Redecoration of boxing ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 10:12 (dean)<\/b>Being booked for Tuesday hopefully <\/p>

21\/10\/2021 10:50 (jane)<\/b>Requested access for Tuesday 26th <\/p>

03\/11\/2021 14:58 (jane)<\/b>Requested access for 16th November <\/p>

19\/01\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50257","activity_ticket_id":"48547","ticket_reference":"HDT49628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14431 - Replacement chimney cooker hood PO200722499 Version 1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 11","cs_id":"1245","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1245","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/21","activity_end":"2021-10-04 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59636","activity_notes":"Replacement chimney cooker hood ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 15:13 (jane)<\/b>Arranging for 4th October as instructed by Urban Chic <\/p>

04\/10\/2021 13:29 (alan)<\/b>Replace extractor hood in kitchen as per quote <\/p>

04\/10\/2021 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50258","activity_ticket_id":"48548","ticket_reference":"HDT49629","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Following electrical inspection carry out remedial works","ticket_address_1":"Flat 25, Montagu House","ticket_address_2":"109-113 Whitfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 4HJ","cs_address_1":"Flat 25, Montagu House","cs_id":"1286","cs_address_2":"109-113 Whitfield Street ","cs_town":"London","cs_postcode":"W1T 4HJ","ticket_client_site":"1286","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/21","activity_end":"2021-10-06 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59637","activity_notes":"Following electrical inspection carry out remedial worksWEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 14:52 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 07:04 (alan)<\/b>Distribution board change following electrical inspection Verbal price given 450 ref MDR<\/p>

18\/10\/2021 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50259","activity_ticket_id":"48549","ticket_reference":"HDT49630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oree Shop - Damp in vault ","ticket_address_1":"44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44 Wellington Street ","cs_id":"1249","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1249","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/09\/21","activity_end":"2021-09-16 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59638","activity_notes":"Oree Shop - - Damp in vault ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 15:24 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 08:24 (travis)<\/b>Attended this bakers and found signs of mild historic damp which has affected the paint in the basement vault area,Measured outside to find original source of the leak and it comes out into the road (Wellington St),Roadworks were carried out here a month or so ago so I would say it was something to do with that at the time.The road has now been reinstated so hopefully no more leaks , although the vault could do with stain blocking and it looks like a specialist damp proof white paint,Dean the decorator would probably know what type it is.Photos via WhatsApp.<\/p>

17\/09\/2021 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50260","activity_ticket_id":"48550","ticket_reference":"HDT49631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Lima Restaurant ","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/09\/21","activity_end":"2021-09-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59639","activity_notes":"Leak into Lima Restaurant This is the kitchen and reception ceilings, which looks like a leak from the upstairs flat that ended leaking in the kitchen. Access into 30 Rathbone Place flats above have been granted ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 16:00 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 11:13 (travis)<\/b>Sourced leak into Lima restaurant,to flat 13 above.Flush pipe leaking on connection to cistern when flushed.Plumber required, access to below cistern difficult.Video via WhatsApp.<\/p>

17\/09\/2021 13:46 (jane)<\/b>Flat 13, 30 Rathbone Place - Have requested access to inspect the leaking toilet - Awaiting on Alex to confirm <\/p>

17\/09\/2021 16:56 (jane)<\/b>Out of hours engineer attending tomorrow to see if anything can be done to the toilet <\/p>

18\/09\/2021 15:00 (roy)<\/b>Could find no leak behind toilet but shower completely blocked and when used water ran over tray.Cleared blockage.But silicone needs redoing and missing door seal needs to be fitted<\/p>

20\/09\/2021 10:05 (sandra)<\/b>Could not find any leak from the toilet HOWEVER.......Shower was completely blocked and when used the bathroom got flooded and there was 4-5 adults using the shower.Have cleaned out the trap and water running away lovely.But there is a missing door seal and silicone needs redoing around the tray and glass door frame and back of toilet.This is causing minimal water to escape but will only get worse1 day required<\/p>

24\/09\/2021 14:05 (jane)<\/b>Requested for Tuesday 28th September to run to inspect leaking toilet and replace silicone <\/p>

24\/09\/2021 15:08 (jane)<\/b>Booked in with Urban Chic for 3rd October, to repair toilet and replace sealant <\/p>

29\/09\/2021 08:42 (jane)<\/b>Re-booked in with Urban Chic for Monday 4th October, to repair toilet and replace sealant<\/p>

29\/09\/2021 17:59 (roy)<\/b>Returned today but leak has moved.Visiting flat 13 on monday<\/p>

30\/09\/2021 09:30 (sandra)<\/b>access to Flat 13 on Monday <\/p>

04\/10\/2021 13:01 (dan)<\/b>Removed cistern, repaired flush pipe, tested<\/p>

04\/10\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 14:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2021 16:42 (roy)<\/b>Leak into Restaurant again.Worse than ever.Investigste flat 13 and 14 but ran xhowetzsnd toilets but no leak.Need access into flats above<\/p>

11\/10\/2021 12:53 (dan)<\/b>Carried out thorough water testing to 9 and 13, concluded that 13 shower enclosure\/human error is cause of flooding, quote sent.<\/p>

11\/10\/2021 14:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/10\/2021 14:59 (roy)<\/b>With Danny access into flats 13 and 9 but no access into the restaurant.Ran showers but could only look through restaurant shop window but could see no leak.Danny said shower doors need replacing for sliding door as it is leaking but I am not 100% convinced bevmcause there was a lot of water on the floor last week.But a leaking shower door needs fixing. Quote <\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50261","activity_ticket_id":"48551","ticket_reference":"HDT49632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14394 - Living room window number 2 repairs ","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"16\/09\/21","activity_end":"2021-09-16 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59640","activity_notes":"Living room window number 2 repairs ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2021 14:48 (jane)<\/b>Window on order <\/p>

13\/10\/2021 11:31 (jane)<\/b>Requested Wednesday 20th October around 8am to carry out the window repairs <\/p>

13\/10\/2021 11:55 (jane)<\/b>For Wednesday 20th October at 8am - keys for access <\/p>

29\/10\/2021 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50262","activity_ticket_id":"48552","ticket_reference":"HDT49633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14436 - Repair or replacement of appliance - OPTION TWO - REPLACEMENT HOTPOINT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1243","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1243","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/09\/21","activity_end":"2021-09-16 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59641","activity_notes":"Repair or replacement of appliance ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2021 11:28 (jane)<\/b>The new dishwasher has been ordered. It will take about 3-5 working days for delivery. Have updated the client <\/p>

13\/10\/2021 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50263","activity_ticket_id":"48553","ticket_reference":"HDT49634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Localised power loss - Urgent ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-24 Newport Court ","cs_id":"1299","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1299","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/21","activity_end":"2021-09-16 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59642","activity_notes":"Localised power loss - Urgent ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 16:49 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 17:30 (alan)<\/b>Called out to investigate no power to unitsFault found to be UK power networksReported back to clientUK power networks advised that they estimate that the power should be restored by 9pm<\/p>

17\/09\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50264","activity_ticket_id":"48554","ticket_reference":"HDT49635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler is not working (again). We had to shower in cold water again before work","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/21","activity_end":"2021-09-17 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59643","activity_notes":"Boiler is not working (again). We had to shower in cold water again before workCan we please attend here and report back on whether this boiler needs replacing or parts please","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 09:24 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 13:30 (michaelk)<\/b>Attended site to investigate boiler ignition fault. Have ordered replacement gas valve and electrodes to solve f54 and f28 codes.<\/p>

24\/09\/2021 14:18 (jane)<\/b>Requested access for Tuesday 28th Sept to fit the new parts <\/p>

24\/09\/2021 15:11 (jane)<\/b>Confirmed access for Tuesday 28th, tenant home <\/p>

28\/09\/2021 11:47 (michaelk)<\/b>Attended site to replace boiler spares. Replaced gas valve, electrodes and burner seal. Set combustion and recommissioned boiler, left fully operational. 3hrs labour plus parts 234.38 ex vat. Total cost 374.38 ex vat.<\/p>

28\/09\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50265","activity_ticket_id":"48555","ticket_reference":"HDT49636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR TODAY - VACANT FLAT ","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/21","activity_end":"2021-09-17 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59644","activity_notes":"To carry out full compliance testing - FOR TODAY - VACANT FLAT ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 09:50 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 12:04 (michaelk)<\/b>Completed full compliance. <\/p>

17\/09\/2021 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50266","activity_ticket_id":"48556","ticket_reference":"HDT49637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/21","activity_end":"2021-09-27 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59645","activity_notes":"To carry out gas and PAT testing 27th AM with tenant The tenant is currently self isolating as their son has COVID.She is going to come back to me early next week with some dates and times to get this work carried out and I will be in touch as soon as she does this","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 09:53 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 09:53 (jane)<\/b>The tenant is currently self isolating as their son has COVID.She is going to come back to me early next week with some dates and times to get this work carried out and I will be in touch as soon as she does this<\/p>

22\/09\/2021 09:01 (sandra)<\/b>washer\/dryer booked with tenant for Friday 12 - 6pm <\/p>

22\/09\/2021 09:02 (sandra)<\/b>Monday 27th AM with tenant for GAs and PAT <\/p>

27\/09\/2021 09:07 (sandra)<\/b>waiting on quote from RA for sensor <\/p>

27\/09\/2021 11:29 (michaelk)<\/b>Completed gas and pat testing. 90.<\/p>

27\/09\/2021 16:35 (sandra)<\/b>quote sent for replacement part to washing machine <\/p>

22\/10\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>

22\/10\/2021 11:57 (sandra)<\/b>part for washing machine went to quote <\/p>

22\/10\/2021 11:58 (sandra)<\/b>investigated washing machine and quoted for repairs <\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50267","activity_ticket_id":"48557","ticket_reference":"HDT49638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Light and Blind ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/21","activity_end":"2021-09-17 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59646","activity_notes":"Main Light and Blind Description: Flat 1 - Main light switch is loose so it the light is not workingFlat 1 - Left hand side window blinds are broken Riyah Bakshi07732 977 498riyahbakshi.c@gmail.com ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 10:55 (System)<\/b>Ticket Created<\/p>

18\/09\/2021 14:56 (roy)<\/b>Refixed light switch but blind unable to fix.Quote required<\/p>

20\/09\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50268","activity_ticket_id":"48558","ticket_reference":"HDT49639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Clean 23\/09 - To remove the secondary glazing for Gentwell to carry out the internal window cleaning required here ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/21","activity_end":"2021-09-23 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59647","activity_notes":"Clean 23\/09 - To remove the secondary glazing for Gentwell to carry out the internal window cleaning required here ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 11:10 (System)<\/b>Ticket Created<\/p>

23\/09\/2021 15:59 (travis)<\/b>Removal of all (X4), secondary glazing,ready for windows to be cleaned,Left property and returned in afternoon to reinstate all windows.<\/p>

23\/09\/2021 16:21 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2021 15:17 (iain)<\/b>Secondary glazing.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50269","activity_ticket_id":"48550","ticket_reference":"HDT49631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Lima Restaurant ","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59648","activity_notes":"Flat 13, 30 Rathbone Place - Toilet repair for Monday 4th October ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2021 16:00 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 11:13 (travis)<\/b>Sourced leak into Lima restaurant,to flat 13 above.Flush pipe leaking on connection to cistern when flushed.Plumber required, access to below cistern difficult.Video via WhatsApp.<\/p>

17\/09\/2021 13:46 (jane)<\/b>Flat 13, 30 Rathbone Place - Have requested access to inspect the leaking toilet - Awaiting on Alex to confirm <\/p>

17\/09\/2021 16:56 (jane)<\/b>Out of hours engineer attending tomorrow to see if anything can be done to the toilet <\/p>

18\/09\/2021 15:00 (roy)<\/b>Could find no leak behind toilet but shower completely blocked and when used water ran over tray.Cleared blockage.But silicone needs redoing and missing door seal needs to be fitted<\/p>

20\/09\/2021 10:05 (sandra)<\/b>Could not find any leak from the toilet HOWEVER.......Shower was completely blocked and when used the bathroom got flooded and there was 4-5 adults using the shower.Have cleaned out the trap and water running away lovely.But there is a missing door seal and silicone needs redoing around the tray and glass door frame and back of toilet.This is causing minimal water to escape but will only get worse1 day required<\/p>

24\/09\/2021 14:05 (jane)<\/b>Requested for Tuesday 28th September to run to inspect leaking toilet and replace silicone <\/p>

24\/09\/2021 15:08 (jane)<\/b>Booked in with Urban Chic for 3rd October, to repair toilet and replace sealant <\/p>

29\/09\/2021 08:42 (jane)<\/b>Re-booked in with Urban Chic for Monday 4th October, to repair toilet and replace sealant<\/p>

29\/09\/2021 17:59 (roy)<\/b>Returned today but leak has moved.Visiting flat 13 on monday<\/p>

30\/09\/2021 09:30 (sandra)<\/b>access to Flat 13 on Monday <\/p>

04\/10\/2021 13:01 (dan)<\/b>Removed cistern, repaired flush pipe, tested<\/p>

04\/10\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 14:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2021 16:42 (roy)<\/b>Leak into Restaurant again.Worse than ever.Investigste flat 13 and 14 but ran xhowetzsnd toilets but no leak.Need access into flats above<\/p>

11\/10\/2021 12:53 (dan)<\/b>Carried out thorough water testing to 9 and 13, concluded that 13 shower enclosure\/human error is cause of flooding, quote sent.<\/p>

11\/10\/2021 14:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/10\/2021 14:59 (roy)<\/b>With Danny access into flats 13 and 9 but no access into the restaurant.Ran showers but could only look through restaurant shop window but could see no leak.Danny said shower doors need replacing for sliding door as it is leaking but I am not 100% convinced bevmcause there was a lot of water on the floor last week.But a leaking shower door needs fixing. Quote <\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50270","activity_ticket_id":"48559","ticket_reference":"HDT49640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please investigate possible broken door on roof access door and clear dumped items on roof at 25 WS ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/21","activity_end":"2021-09-17 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59649","activity_notes":"Please investigate possible broken door on roof access door and clear dumped items on roof at 25 WS ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 11:43 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 14:25 (travis)<\/b>Removed all rubbish from roof and disposed off,Replacement coded lock on order for roof door.<\/p>

17\/09\/2021 14:30 (jane)<\/b>Lock on order from Ironmongery, being delivered on Monday 20th September <\/p>

29\/09\/2021 10:02 (roy)<\/b>Fitted new combination lock.New code 2525 Same as door number.Used wood filler to fill holes<\/p>

29\/09\/2021 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50271","activity_ticket_id":"48560","ticket_reference":"HDT49641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights not working in the common parts ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/21","activity_end":"2021-09-17 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59650","activity_notes":" Lights not working in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 13:27 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 15:03 (alan)<\/b>Replace various blown lamps in common parts <\/p>

17\/09\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50272","activity_ticket_id":"48561","ticket_reference":"HDT49642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front office, first floor, windows in the new office are stuck ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/21","activity_end":"2021-09-17 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59651","activity_notes":"Front office, first floor, windows in the new office are stuck ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 13:45 (System)<\/b>Ticket Created<\/p>

21\/09\/2021 12:54 (travis)<\/b>Sash windows greed from sticking paint,All four windows are now free operating top and bottom.<\/p>

21\/09\/2021 13:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50273","activity_ticket_id":"48562","ticket_reference":"HDT49643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we book Roy to attend tomorrow morning at 8 am here to test the smoke and Cm alarm please","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/21","activity_end":"2021-09-17 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59652","activity_notes":"Can we book Roy to attend tomorrow morning at 8 am here to test the smoke and Cm alarm please","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 15:04 (System)<\/b>Ticket Created<\/p>

18\/09\/2021 14:57 (roy)<\/b>Tested smoke alarms.3 x need replacing 2022 but all ok<\/p>

20\/09\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50274","activity_ticket_id":"48440","ticket_reference":"HDT49521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Works to Flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/21","activity_end":"2021-09-17 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59653","activity_notes":"List of works - For Monday morning at 9am provisionally kitchen sink tap is broken and leaking. - leaking tap - Water pressure too low throughout.","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 11:12 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 15:13 (jane)<\/b>Attending at 11am on Friday, tenant will give access <\/p>

11\/09\/2021 10:01 (roy)<\/b>New tap is requiredNew light fittings requiredUnable to sort out sliding door. R&B requiredHole needs filling and wall paintingNew mirrors needed <\/p>

17\/09\/2021 15:15 (jane)<\/b>Provisionally booked for Monday morning at 9am - 20th September <\/p>

20\/09\/2021 19:09 (roy)<\/b>Repkace 3 lights in hallwayReplace light fitting in kitchen<\/p>

21\/09\/2021 07:03 (michaelk)<\/b>Attended site to replace kitchen sink tap, completed installation and left operational. Whilst on site there was also a problem with low water pressure and the potable expansion vessel was flooded. Water pressure was improved by changing the mains combination valve. Shower requires descaling to improve flow, this is being carried out on the 22nd.The potable expansion vesse has been changed. 6 hrs labour plus materials 328.80 ex vat.<\/p>

22\/09\/2021 10:14 (michaelk)<\/b>Attended site this morning to strip down shower and clean. Completed work and have improved the shower flow. Note; tenant is still complaining that the water pressure at the shower needs improvements. The only thing I can do is install a pump on the mains at entry to the flat. Will quote asap.2hrs labour 95<\/p>

22\/09\/2021 10:20 (sandra)<\/b>MK has completed his parts. Dean has filled and is due to return. Roy has a list outstanding a part. Also has to get details for the cabinet to be replaced. <\/p>

28\/09\/2021 20:13 (dean)<\/b>Done 170.00<\/p>

04\/10\/2021 13:46 (roy)<\/b>New basin tap required New toilet seat required New part for Extractor fan required Booked in for Wednesday 6 October <\/p>

06\/10\/2021 12:51 (travis)<\/b>List of works in kitchen and bedroom.<\/p>

06\/10\/2021 15:22 (roy)<\/b>Replace tap in bathroom Replacd light cover Remove\/Replace shower sealUnable to do the wardrobe doors. We tried and failed. R&B to look tomorrow Bathroom cabinet still outstanding <\/p>

13\/10\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50275","activity_ticket_id":"48440","ticket_reference":"HDT49521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Works to Flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/09\/21","activity_end":"2021-09-17 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59654","activity_notes":"Provisionally booked for Monday morning 9am >>> Living room wall needs re plastering.","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 11:12 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 15:13 (jane)<\/b>Attending at 11am on Friday, tenant will give access <\/p>

11\/09\/2021 10:01 (roy)<\/b>New tap is requiredNew light fittings requiredUnable to sort out sliding door. R&B requiredHole needs filling and wall paintingNew mirrors needed <\/p>

17\/09\/2021 15:15 (jane)<\/b>Provisionally booked for Monday morning at 9am - 20th September <\/p>

20\/09\/2021 19:09 (roy)<\/b>Repkace 3 lights in hallwayReplace light fitting in kitchen<\/p>

21\/09\/2021 07:03 (michaelk)<\/b>Attended site to replace kitchen sink tap, completed installation and left operational. Whilst on site there was also a problem with low water pressure and the potable expansion vessel was flooded. Water pressure was improved by changing the mains combination valve. Shower requires descaling to improve flow, this is being carried out on the 22nd.The potable expansion vesse has been changed. 6 hrs labour plus materials 328.80 ex vat.<\/p>

22\/09\/2021 10:14 (michaelk)<\/b>Attended site this morning to strip down shower and clean. Completed work and have improved the shower flow. Note; tenant is still complaining that the water pressure at the shower needs improvements. The only thing I can do is install a pump on the mains at entry to the flat. Will quote asap.2hrs labour 95<\/p>

22\/09\/2021 10:20 (sandra)<\/b>MK has completed his parts. Dean has filled and is due to return. Roy has a list outstanding a part. Also has to get details for the cabinet to be replaced. <\/p>

28\/09\/2021 20:13 (dean)<\/b>Done 170.00<\/p>

04\/10\/2021 13:46 (roy)<\/b>New basin tap required New toilet seat required New part for Extractor fan required Booked in for Wednesday 6 October <\/p>

06\/10\/2021 12:51 (travis)<\/b>List of works in kitchen and bedroom.<\/p>

06\/10\/2021 15:22 (roy)<\/b>Replace tap in bathroom Replacd light cover Remove\/Replace shower sealUnable to do the wardrobe doors. We tried and failed. R&B to look tomorrow Bathroom cabinet still outstanding <\/p>

13\/10\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50276","activity_ticket_id":"48563","ticket_reference":"HDT49644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14438 - To replace faulty emergency light fitting on the third floor - Purchase Order 200723157","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1 Charlotte Place","cs_id":"1301","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1301","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/21","activity_end":"2021-09-17 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59655","activity_notes":"To replace faulty emergency light fitting on the third floor ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 13:42 (alan)<\/b>Quoted works <\/p>

11\/10\/2021 14:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50277","activity_ticket_id":"48564","ticket_reference":"HDT49645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14439 - To replace faulty emergency lights on ground floor by street door - Purchase Orders - PO200723158","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/21","activity_end":"2021-09-17 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59656","activity_notes":"To replace faulty emergency lights on ground floor by street door ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 13:59 (alan)<\/b>Quoted works <\/p>

29\/09\/2021 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50278","activity_ticket_id":"48542","ticket_reference":"HDT49623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the washing machine today - Buzz on the door - plus any issues the tenant reports ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/09\/21","activity_end":"2021-09-17 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59657","activity_notes":"To check the washing machine today - Buzz on the door - plus any issues the tenant reports.","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2021 09:42 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 16:02 (jane)<\/b>Engineer inspected and pump is blocked will require an appliance engineer <\/p>

17\/09\/2021 16:14 (jane)<\/b>The earliest we can send an engineer out would be for next Wednesday, 22\/09 - please advise, <\/p>

17\/09\/2021 17:01 (jane)<\/b>Attending on Wednesday 22\/09, tenant will give access <\/p>

24\/09\/2021 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50279","activity_ticket_id":"48567","ticket_reference":"HDT49648","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Emergency call-out - out of hours on Saturday to attend lock and electrical issue ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/21","activity_end":"2021-09-17 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59658","activity_notes":"Emergency call-out - out of hours on Saturday to attend lock and electrical issue Please can I book an electrician to attend on Saturday (tomorrow) 23-26 Great James Street to access the electrical room in the basement we think a fuse has blown and the lift is out. The lock will need to be changed. Its a euro cylinder lock and needs to be drilled out and changed. If he cant do this please ask a locksmith to attend with him.Please let me know what time and I can ask the lift engineer to return too. AM is preferable.Access to the building:External 7135Internal 19219","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 16:04 (System)<\/b>Ticket Created<\/p>

18\/09\/2021 14:58 (roy)<\/b>Locks all ok.Alan attended site to sort out power problem <\/p>

20\/09\/2021 13:03 (alan)<\/b>Help Roy<\/p>

21\/09\/2021 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50280","activity_ticket_id":"48568","ticket_reference":"HDT49649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14444 - To replace faulty emergency down lighter fitting on 1st floor half landing Purchase Order PO200723166 Version 1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Tavistock Street ","cs_id":"1306","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1306","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/21","activity_end":"2021-09-17 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59659","activity_notes":"To replace faulty emergency down lighter fitting on 1st floor half landing","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2021 14:31 (alan)<\/b>Quoted works<\/p>

11\/10\/2021 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50281","activity_ticket_id":"48569","ticket_reference":"HDT49650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14445 - To replace faulty emergency down lighter fitting outside Flat1, commission, test and leave in full working order - purchase order PO200723167 Version 1 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 New Row ","cs_id":"1307","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1307","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/21","activity_end":"2021-09-17 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59660","activity_notes":"To replace faulty emergency down lighter fitting outside Flat1, commission, test and leave in full working order ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2021 14:32 (alan)<\/b>Quoted works<\/p>

11\/10\/2021 10:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50282","activity_ticket_id":"48570","ticket_reference":"HDT49651","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Flat 9A - In the roof on the first floor, in the bedroom, the window will not open - it is stuck closed from when it was painted last time. ","ticket_address_1":"Flat 9a, 9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9a","cs_id":"1308","cs_address_2":"9 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"1308","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/21","activity_end":"2021-09-17 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59661","activity_notes":"TUESDAY BETWEEN 2 - 4PM TENANT HOME Description: Flat 9A - In the roof on the first floor, in the bedroom, the window will not open - it is stuck closed from when it was painted last time. Access through Greg ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 16:11 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 16:43 (jane)<\/b>Access through Greg <\/p>

21\/09\/2021 15:11 (travis)<\/b>Removed bottom sash window, repairs to frame,refitted and tested.<\/p>

22\/09\/2021 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50283","activity_ticket_id":"48565","ticket_reference":"HDT49646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14440 - To replace faulty emergency light fitting on the first floor - Purchase Order PO200723159 Version 1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/21","activity_end":"2021-09-17 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59662","activity_notes":"To replace faulty emergency light fitting on the first floor ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2021 14:32 (alan)<\/b>Quoted works<\/p>

11\/10\/2021 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50284","activity_ticket_id":"48566","ticket_reference":"HDT49647","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Gents toilet east side - list of works for Tuesday -to meet Yaser ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/21","activity_end":"2021-09-21 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59663","activity_notes":"Gents toilet east side - list of works for Tuesday- to meet Yaser #Happy for your guys to attend on Tuesday if possible? I will be there from 10 -3pm","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 15:55 (System)<\/b>Ticket Created<\/p>

21\/09\/2021 14:39 (roy)<\/b>Long list of works.Quotes required<\/p>

22\/09\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50285","activity_ticket_id":"48550","ticket_reference":"HDT49631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Lima Restaurant ","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/21","activity_end":"2021-10-04 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59664","activity_notes":"Flat 13, 30 Rathbone Place - Toilet repair for Monday 4th October ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 16:00 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 11:13 (travis)<\/b>Sourced leak into Lima restaurant,to flat 13 above.Flush pipe leaking on connection to cistern when flushed.Plumber required, access to below cistern difficult.Video via WhatsApp.<\/p>

17\/09\/2021 13:46 (jane)<\/b>Flat 13, 30 Rathbone Place - Have requested access to inspect the leaking toilet - Awaiting on Alex to confirm <\/p>

17\/09\/2021 16:56 (jane)<\/b>Out of hours engineer attending tomorrow to see if anything can be done to the toilet <\/p>

18\/09\/2021 15:00 (roy)<\/b>Could find no leak behind toilet but shower completely blocked and when used water ran over tray.Cleared blockage.But silicone needs redoing and missing door seal needs to be fitted<\/p>

20\/09\/2021 10:05 (sandra)<\/b>Could not find any leak from the toilet HOWEVER.......Shower was completely blocked and when used the bathroom got flooded and there was 4-5 adults using the shower.Have cleaned out the trap and water running away lovely.But there is a missing door seal and silicone needs redoing around the tray and glass door frame and back of toilet.This is causing minimal water to escape but will only get worse1 day required<\/p>

24\/09\/2021 14:05 (jane)<\/b>Requested for Tuesday 28th September to run to inspect leaking toilet and replace silicone <\/p>

24\/09\/2021 15:08 (jane)<\/b>Booked in with Urban Chic for 3rd October, to repair toilet and replace sealant <\/p>

29\/09\/2021 08:42 (jane)<\/b>Re-booked in with Urban Chic for Monday 4th October, to repair toilet and replace sealant<\/p>

29\/09\/2021 17:59 (roy)<\/b>Returned today but leak has moved.Visiting flat 13 on monday<\/p>

30\/09\/2021 09:30 (sandra)<\/b>access to Flat 13 on Monday <\/p>

04\/10\/2021 13:01 (dan)<\/b>Removed cistern, repaired flush pipe, tested<\/p>

04\/10\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 14:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2021 16:42 (roy)<\/b>Leak into Restaurant again.Worse than ever.Investigste flat 13 and 14 but ran xhowetzsnd toilets but no leak.Need access into flats above<\/p>

11\/10\/2021 12:53 (dan)<\/b>Carried out thorough water testing to 9 and 13, concluded that 13 shower enclosure\/human error is cause of flooding, quote sent.<\/p>

11\/10\/2021 14:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/10\/2021 14:59 (roy)<\/b>With Danny access into flats 13 and 9 but no access into the restaurant.Ran showers but could only look through restaurant shop window but could see no leak.Danny said shower doors need replacing for sliding door as it is leaking but I am not 100% convinced bevmcause there was a lot of water on the floor last week.But a leaking shower door needs fixing. Quote <\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50286","activity_ticket_id":"48571","ticket_reference":"HDT49652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the flat and carry out all minor repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor, Flat 1, 62 Shaftesbury","cs_id":"1284","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1284","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/21","activity_end":"2021-09-20 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59665","activity_notes":"check the flat and carry out all minor repairs tenant moves in on 24th ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 09:27 (System)<\/b>Ticket Created<\/p>

20\/09\/2021 19:05 (roy)<\/b>Extremely long list of works.<\/p>

22\/09\/2021 08:40 (roy)<\/b>Meet up with Lillian to discuss list of works. Refixed wardrobe doors<\/p>

23\/09\/2021 07:01 (roy)<\/b>Removal of silicone and grout on floor in bathroom.Remove grout on floor in 2nd bathroom<\/p>

24\/09\/2021 09:52 (roy)<\/b>Unblock shower Fit seals Polish floors (grout) Resilicone floors <\/p>

24\/09\/2021 09:55 (roy)<\/b>Regrout floorsStain block stains.Investigate roof leaks<\/p>

24\/09\/2021 10:02 (alan)<\/b>1. Replace faulty dimmer module in main room2. Replace faulty lamp holder to light fitting in main room<\/p>

24\/09\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50287","activity_ticket_id":"48572","ticket_reference":"HDT49653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - out of hours maglock on main front door is not opening ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/21","activity_end":"2021-09-20 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59666","activity_notes":"emergency call out - out of hours maglock on main front door is not opening ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2021 09:37 (System)<\/b>Ticket Created<\/p>

20\/09\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50288","activity_ticket_id":"48573","ticket_reference":"HDT49654","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out ","ticket_address_1":"3 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Slingsby Place ","cs_id":"1311","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1311","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/21","activity_end":"2021-09-20 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59667","activity_notes":"lights out Could I kindly ask you to please send Alan to take a look and fix the lights in 3 SP?3 of the large units on the tracks are off and one of the transformers in the window seem to trip the light along that area. The new tenants needs this done (still billed to us) on Monday if it is possible as the big opening is on Tuesday.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 10:04 (System)<\/b>Ticket Created<\/p>

20\/09\/2021 13:02 (alan)<\/b>Replace blown lamps as needed in unit <\/p>

21\/09\/2021 11:19 (sandra)<\/b>(Ticket Closed)<\/p>

22\/09\/2021 12:24 (alan)<\/b>Return to site and replace additional blown lamp and show tenant how air-conditioning and door heater controllers work<\/p>

22\/09\/2021 14:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/09\/2021 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50289","activity_ticket_id":"48575","ticket_reference":"HDT49656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb in living room needs changing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/21","activity_end":"2021-09-23 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59668","activity_notes":"Thursday morning with tenant light bulb in living room needs changing ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 10:52 (System)<\/b>Ticket Created<\/p>

23\/09\/2021 10:59 (alan)<\/b>Replace blown lamp in main room<\/p>

23\/09\/2021 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50290","activity_ticket_id":"48576","ticket_reference":"HDT49657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water not running and boiler showing fault ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1314","cs_address_2":"13-17 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PJ","ticket_client_site":"1314","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/21","activity_end":"2021-09-20 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59669","activity_notes":"hot water not running and boiler showing fault Description: Hot water is not running and the boiler is showing fault "S27" - Tenant has googled this and it is advising there is a fault with the Gas - The Gas hob in the kitchen is also not working so tenant is unsure if the Gas has been turned off ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 10:57 (System)<\/b>Ticket Created<\/p>

21\/09\/2021 06:49 (michaelk)<\/b>Attended site to re-set boiler which had tripped out on water flow. Boiler was left running fully operational. Showed tenant how to control heating and various other appliances. 1hr labour 50.<\/p>

21\/09\/2021 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50291","activity_ticket_id":"48567","ticket_reference":"HDT49648","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Emergency call-out - out of hours on Saturday to attend lock and electrical issue ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/21","activity_end":"2021-09-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59670","activity_notes":"Emergency call-out - out of hours on Saturday to attend lock and electrical issue Please can I book an electrician to attend on Saturday (tomorrow) 23-26 Great James Street to access the electrical room in the basement we think a fuse has blown and the lift is out. The lock will need to be changed. Its a euro cylinder lock and needs to be drilled out and changed. If he cant do this please ask a locksmith to attend with him.Please let me know what time and I can ask the lift engineer to return too. AM is preferable.Access to the building:External 7135Internal 19219","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 16:04 (System)<\/b>Ticket Created<\/p>

18\/09\/2021 14:58 (roy)<\/b>Locks all ok.Alan attended site to sort out power problem <\/p>

20\/09\/2021 13:03 (alan)<\/b>Help Roy<\/p>

21\/09\/2021 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50292","activity_ticket_id":"48574","ticket_reference":"HDT49655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"appliance not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/21","activity_end":"2021-09-20 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59671","activity_notes":"appliance not working The washing machine keeps filling up with water after we use the kitchen sink. When we moved in on Monday there was water in the machine and I drained it however it keeps building up again and again, we believe it is after we have been using the kitchen tap. Obviously it is a bit of a nuisance constantly draining the machine and we dont want dirty water in our washing machine could someone come out and have a look at it please? ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2021 10:48 (System)<\/b>Ticket Created<\/p>

20\/09\/2021 16:48 (sandra)<\/b>friday 12 - 4pm<\/p>

27\/09\/2021 16:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50293","activity_ticket_id":"48577","ticket_reference":"HDT49658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom door handle has come off","ticket_address_1":"Flat 9a, 9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9a","cs_id":"1308","cs_address_2":"9 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"1308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/21","activity_end":"2021-09-20 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59672","activity_notes":"URGENT WITH KEYS Bathroom door handle has come off: 9a -Bathroom door handle has come off but the door is locked shut, requires the door opening and a new handle fitting ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 11:28 (System)<\/b>Ticket Created<\/p>

20\/09\/2021 19:06 (roy)<\/b>Refixed door handle <\/p>

21\/09\/2021 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50294","activity_ticket_id":"48578","ticket_reference":"HDT49659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from kitchen sink ","ticket_address_1":"Flat 4,1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/21","activity_end":"2021-09-20 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59673","activity_notes":"Leak from kitchen sink - tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2021 11:59 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50295","activity_ticket_id":"48579","ticket_reference":"HDT49660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hob not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/21","activity_end":"2021-09-20 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59674","activity_notes":"the washing machine isnt working.The red lock light is flashing and will; not allow us to start any washing cycles.and the cooker doesnt work. We tried to use it for the first time a week ago and cannot get it to work at all.","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2021 14:58 (System)<\/b>Ticket Created<\/p>

20\/09\/2021 16:48 (sandra)<\/b>Friday 24th 12 - 4pm <\/p>

29\/09\/2021 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50296","activity_ticket_id":"48581","ticket_reference":"HDT49662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closer - dimmer light switch in hallway\/staircase not working - access on 27\/09\/21 between 11 and 3 pm","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/21","activity_end":"2021-09-20 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59675","activity_notes":"- dimmer light switch in hallway\/staircase not working - access on 27\/09\/21 between 11 and 3 pmPellering Manager\/Supervisor is always on site at Flat 1 - 1 Horse & Dolphin for access.","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2021 16:53 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 12:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50297","activity_ticket_id":"48582","ticket_reference":"HDT49663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap is loose\/moving ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/21","activity_end":"2021-09-20 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59676","activity_notes":"Kitchen tap is loose\/moving access on 27\/09\/21 between 11 and 3 pmPellering Manager\/Supervisor is always on site at Flat 1 - 1 Horse & Dolphin for access.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 16:54 (System)<\/b>Ticket Created<\/p>

27\/09\/2021 13:57 (roy)<\/b>Very difficult for access but retightened kitchen taps<\/p>

27\/09\/2021 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50298","activity_ticket_id":"48583","ticket_reference":"HDT49664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room door lock broken, cannot be open from inside the room - access on 20\/09\/21, 21\/09\/21, 22\/09\/21 or 23\/09\/21 between 11 and 3 pm","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/09\/21","activity_end":"2021-09-21 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59677","activity_notes":"living room door lock broken, cannot be open from inside the room - access on 20\/09\/21, 21\/09\/21, 22\/09\/21 or 23\/09\/21 between 11 and 3 pmPellering Manager\/Supervisor is always on site at Flat 1 - 1 Horse & Dolphin for access.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 16:55 (System)<\/b>Ticket Created<\/p>

21\/09\/2021 12:00 (travis)<\/b>Reinstated door knob to living room door,using new grub screws to secure in place.Tested.<\/p>

21\/09\/2021 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50299","activity_ticket_id":"48584","ticket_reference":"HDT49665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you please arrange for air-con engineer to attend. Please arrange for 1st week Oct, when it's vacant.","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/09\/21","activity_end":"2021-09-20 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59678","activity_notes":"can you please arrange for air-con engineer to attend. Please arrange for 1st week Oct, when it's vacant.","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2021 16:57 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50300","activity_ticket_id":"48586","ticket_reference":"HDT49667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test -","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/21","activity_end":"2021-09-21 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59679","activity_notes":"Gas and PAT test - compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 10:27 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 10:30 (michaelk)<\/b>Completed compliance testing. Note; roy to complete the pat testing.<\/p>

13\/10\/2021 10:56 (sandra)<\/b>booked for Thursday before staff come in <\/p>

15\/10\/2021 16:23 (roy)<\/b>Pat test appliances<\/p>

15\/10\/2021 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50301","activity_ticket_id":"48585","ticket_reference":"HDT49666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all items are working and carry out minor works ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/09\/21","activity_end":"2021-09-21 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59680","activity_notes":"check all items are working and carry out minor works We have a tenant moving in on the 27th Sept. This flat has been vacant for a long while.We need to check if all is working fine. Please run the washing machine &boiler.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 09:13 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 10:29 (travis)<\/b>Complete pre tenancy check,Full cycle for w\/machine,Dish washer,Oven tested.Lights, windows,doors and cupboards,Kitchen cupboard doors realignment,Refitted window restrictors,Raised pressure to boiler and tested heating,bled rads.Tested all taps,hot &cold, toilet flush\/seat , shower ect.Both bedroom blinds are faulty and would require replacement,I have details if Lillian wants to replace <\/p>

22\/09\/2021 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50302","activity_ticket_id":"48586","ticket_reference":"HDT49667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test -","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/21","activity_end":"2021-09-21 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59681","activity_notes":"Gas and PAT test - compliance testing PAT TEST NEEDS TO BE DONE THIS WEEK ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 10:27 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 10:30 (michaelk)<\/b>Completed compliance testing. Note; roy to complete the pat testing.<\/p>

13\/10\/2021 10:56 (sandra)<\/b>booked for Thursday before staff come in <\/p>

15\/10\/2021 16:23 (roy)<\/b>Pat test appliances<\/p>

15\/10\/2021 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50303","activity_ticket_id":"48587","ticket_reference":"HDT49668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test -","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/21","activity_end":"2021-09-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59682","activity_notes":"Gas and PAT test - compliance testing 30th September ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 10:30 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 12:38 (sandra)<\/b>The boiler here requires a new aav to the heating pump, cost to supply and fit is 72.78 ex vat,our price 105.31<\/p>

30\/09\/2021 20:15 (michaelk)<\/b>Completed full compliance. 185<\/p>

01\/10\/2021 10:12 (sandra)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 14:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2021 14:49 (michaelk)<\/b>Attended site to replace boiler aav. Left fully operational. 1 hr labour plus part 72.78 ex vat. <\/p>

11\/10\/2021 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50304","activity_ticket_id":"48588","ticket_reference":"HDT49669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59683","activity_notes":"Gas and PAT testing 4th October 2021.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 10:34 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 11:36 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

04\/10\/2021 11:36 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

04\/10\/2021 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50305","activity_ticket_id":"48589","ticket_reference":"HDT49670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT Testing - 4th October ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59684","activity_notes":"Gas and PAT Testing - 4th October ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2021 10:36 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 14:45 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

07\/10\/2021 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50306","activity_ticket_id":"48589","ticket_reference":"HDT49670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT Testing - 4th October ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59685","activity_notes":"Gas and PAT Testing - 4th October ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 10:36 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 14:45 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

07\/10\/2021 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50307","activity_ticket_id":"48590","ticket_reference":"HDT49671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT Testing - 4th October ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1326","cs_address_2":"Cooper","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1326","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59686","activity_notes":"Gas and PAT Testing - 4th October ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 10:37 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 11:36 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

04\/10\/2021 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50308","activity_ticket_id":"48591","ticket_reference":"HDT49672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dimmer switch in kitchen will not turn off ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/21","activity_end":"2021-09-21 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59687","activity_notes":"dimmer switch in kitchen will not turn off keys tenant moves in later today ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 11:04 (System)<\/b>Ticket Created<\/p>

21\/09\/2021 14:41 (roy)<\/b>Found absolutely nothing wrong. There is a delay when pressing the dimmer switches (all lights)If problem continues then just need to pack out knob<\/p>

21\/09\/2021 15:05 (michael)<\/b>(Ticket Closed)<\/p>

22\/09\/2021 16:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/09\/2021 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50309","activity_ticket_id":"48592","ticket_reference":"HDT49673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower with the window , temperature dial is stuck ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Littte Newport Street","cs_id":"1328","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1328","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/21","activity_end":"2021-09-21 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59688","activity_notes":"shower with the window , temperature dial is stuck keys for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 13:07 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 07:08 (michaelk)<\/b>Attended site to investigate temperature control operation. The thermostatic cartridge and control handle have been ordered.<\/p>

04\/10\/2021 12:54 (michaelk)<\/b>Attended site to replace thermostatic cartridge and control to aqualusso shower. Left fully operational and set cartridge temperature. 2hrs labour plus parts 173.89 ex vat.<\/p>

04\/10\/2021 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50310","activity_ticket_id":"48593","ticket_reference":"HDT49674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed Wiring Test ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/21","activity_end":"2021-09-21 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59689","activity_notes":"5 year fixed Wiring Test ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2021 15:53 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50311","activity_ticket_id":"48556","ticket_reference":"HDT49637","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out gas and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/09\/21","activity_end":"2021-09-21 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59690","activity_notes":"To carry out gas and PAT testing The tenant is currently self isolating as their son has COVID.She is going to come back to me early next week with some dates and times to get this work carried out and I will be in touch as soon as she does thisThere seems to be an issue with the washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2021 09:53 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 09:53 (jane)<\/b>The tenant is currently self isolating as their son has COVID.She is going to come back to me early next week with some dates and times to get this work carried out and I will be in touch as soon as she does this<\/p>

22\/09\/2021 09:01 (sandra)<\/b>washer\/dryer booked with tenant for Friday 12 - 6pm <\/p>

22\/09\/2021 09:02 (sandra)<\/b>Monday 27th AM with tenant for GAs and PAT <\/p>

27\/09\/2021 09:07 (sandra)<\/b>waiting on quote from RA for sensor <\/p>

27\/09\/2021 11:29 (michaelk)<\/b>Completed gas and pat testing. 90.<\/p>

27\/09\/2021 16:35 (sandra)<\/b>quote sent for replacement part to washing machine <\/p>

22\/10\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>

22\/10\/2021 11:57 (sandra)<\/b>part for washing machine went to quote <\/p>

22\/10\/2021 11:58 (sandra)<\/b>investigated washing machine and quoted for repairs <\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50312","activity_ticket_id":"48594","ticket_reference":"HDT49675","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"JH\/JH\/14322 - Replacement immersion ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/21","activity_end":"2021-09-21 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59691","activity_notes":"Replacement immersion ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 10:33 (jane)<\/b>Arranging for Monday PM to fit <\/p>

27\/09\/2021 21:52 (michaelk)<\/b>Attended site to carry out quoted works, replacing lower immersion to heatrae boiler. Completed work and left fully operational. 4hrs labour plus parts. Total 307 ex vat.<\/p>

28\/09\/2021 16:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50313","activity_ticket_id":"48477","ticket_reference":"HDT49558","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"SW\/SW\/14417 - investigatory works for leak","ticket_address_1":"31 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place","cs_id":"1237","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LU","ticket_client_site":"1237","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/21","activity_end":"2021-09-21 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59692","activity_notes":"investigatory works for leak","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2021 15:00 (sandra)<\/b>Can you please ask your operative to confirm the following when they go in:Exact cause of leakAny common parts pipes that this leak may be coming fromWhether it is obvious that the leak is from the defective items in the bathroom please<\/p>

14\/09\/2021 13:09 (jane)<\/b>Requesting access for Friday 17th September <\/p>

17\/09\/2021 09:58 (jane)<\/b>No keys available today, rescheduling for Tuesday, awaiting client to confirm <\/p>

22\/09\/2021 07:06 (michaelk)<\/b>Attended site to carry out quoted inspection work to both bathrooms. Ensuite; shower enclosure has been removed due to a number of leaks through glass and seals. The tray has been tested along with all pipework and is safe to leave.Bathroom; bath panel has been opened up and we have tested all seals and drainage. The shower screen requires changing due to a number leaks. A quote will be forwarded to complete the repair asap. Note; roy is booking 4hrs labour from my original quote. Cost for me is 545.<\/p>

22\/09\/2021 08:35 (roy)<\/b>Assist Michael investigating leaks<\/p>

22\/09\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50314","activity_ticket_id":"48595","ticket_reference":"HDT49676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no electricity in the flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/21","activity_end":"2021-09-21 18:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59693","activity_notes":"no electricity in the flat 16.A - Flat 2.2 - No ElectricityCannot turn on the lights, the oven and fridge are off. Unable to confirm if other flats are affected - Checked UKPN - no reportsTenant home until 19:00","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 17:02 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 08:38 (roy)<\/b>Why is this address Wardour St?? It is 16a Rupert StFound no problem as it is a credit meter. Tenant has to find out who the supplier is and add credit<\/p>

22\/09\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

24\/09\/2021 10:45 (roy)<\/b>Returned as tenant still no electricity.Reset meter and all ok Left meter door unlocked for EDF<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50315","activity_ticket_id":"48596","ticket_reference":"HDT49677","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"shop front redecorated ","ticket_address_1":"18 Earlham Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Earlham Street ","cs_id":"1332","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1332","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/09\/21","activity_end":"2021-09-22 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59694","activity_notes":"shop front redecorated ","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2021 09:54 (System)<\/b>Ticket Created<\/p>

23\/09\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>

23\/09\/2021 10:01 (sandra)<\/b>To prepare ceiling and walls to ground floor and staircase area leading to basement and redecorate in white to match existing <\/p>

23\/09\/2021 11:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/09\/2021 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50316","activity_ticket_id":"48597","ticket_reference":"HDT49678","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Ground floor bathroom nr communal stairwell toilet leaking ","ticket_address_1":"3rd Floor, Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House","cs_id":"45","cs_address_2":"2-5 Old Bond Street","cs_town":"London","cs_postcode":"W1S 4PD","ticket_client_site":"45","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/21","activity_end":"2021-09-22 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59695","activity_notes":"Ground floor bathroom nr communal stairwell toilet leaking ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 10:53 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 12:47 (michaelk)<\/b>Attended site to investigate leak into ground floor shop. Traced fault to the gents toilet on the 3rd floor, which has a split multipoint in the riser. This has been isolated back to the main shut off, ( for the 3rd floor ) as the local isolator when operated leaked.Note; 3rd floor toilets can't be used.Replacement multipoint required.2hrs labour 95<\/p>

22\/09\/2021 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50317","activity_ticket_id":"48598","ticket_reference":"HDT49679","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"hallway lights are off again ","ticket_address_1":"89 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"89 Wardour Street","cs_id":"1333","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1333","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/21","activity_end":"2021-09-22 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59696","activity_notes":"hallway lights are off again can they speak to the 2nd floor tenant Brockton. Can you arrange for an electrician to attend to the above urgently please. There seems to be a problem with the lighting that was recently fixed. When the engineer attends please can they speak to the 2nd floor tenant Brockton. ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 10:58 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 16:14 (alan)<\/b>Called out to investigate lights in common parts not switching onFault found to be loose connection in back of light switch, repair and leave working in <\/p>

23\/09\/2021 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50318","activity_ticket_id":"48599","ticket_reference":"HDT49680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pre-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/21","activity_end":"2021-09-22 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59697","activity_notes":"Pre-tenancy checks - picked up keys ","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2021 11:01 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 11:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50319","activity_ticket_id":"48558","ticket_reference":"HDT49639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Clean 23\/09 - To remove the secondary glazing for Gentwell to carry out the internal window cleaning required here ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/21","activity_end":"2021-09-22 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59698","activity_notes":"Clean 23\/09 - To remove the secondary glazing for Gentwell to carry out the internal window cleaning required here WITH TRAVIS ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 11:10 (System)<\/b>Ticket Created<\/p>

23\/09\/2021 15:59 (travis)<\/b>Removal of all (X4), secondary glazing,ready for windows to be cleaned,Left property and returned in afternoon to reinstate all windows.<\/p>

23\/09\/2021 16:21 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2021 15:17 (iain)<\/b>Secondary glazing.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50320","activity_ticket_id":"48600","ticket_reference":"HDT49681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak under the kitchen sink & one of the radiator not working.\/","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/21","activity_end":"2021-09-23 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59699","activity_notes":"leak under the kitchen sink & one of the radiator not working.\/Please attend tomorrow - THURSDAY Tenant is in for access."","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 13:27 (System)<\/b>Ticket Created<\/p>

23\/09\/2021 10:32 (michaelk)<\/b>Attended site to investigate leak and found tap cartridge leaking. The condition of the cartridge is rusted, so recommend changing tap.1 hr labour 50.I'll arrange with lilian to return tomorrow. <\/p>

24\/09\/2021 12:52 (michaelk)<\/b>Attended site to replace faulty kitchen sink tap. Completed work and left fully operational. Labour 2hrs plus parts. Total 245 ex vat.<\/p>

24\/09\/2021 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50321","activity_ticket_id":"48580","ticket_reference":"HDT49661","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water coming into lounge ","ticket_address_1":"Flat 2, 23 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1023","cs_address_2":"23 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8GH","ticket_client_site":"1023","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/09\/21","activity_end":"2021-09-27 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59700","activity_notes":"FOR MONDAY AFTERNOON - 27TH SEPTEMBER TODAY AT 4 O\/C TENANT WILL BE HOME water coming into lounge Can we have a call out to the above as there has been some water coming into her lounge in the corner by the window? If you can let me know availability please when someone could attend?","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 15:11 (System)<\/b>Ticket Created<\/p>

23\/09\/2021 09:24 (roy)<\/b>Investigated leak.Need access into flat 1. Rain related leak from terrace area.No answer when rang doorbell <\/p>

23\/09\/2021 14:58 (jane)<\/b>For Monday afternoon 27\/09<\/p>

28\/09\/2021 09:55 (roy)<\/b>Attended yesterday but decking needs to be lifted. Need assistance.Managed to access from lower point but water continuously trickling out.Possible fault with lead but doesn't appear to be any blockages<\/p>

01\/10\/2021 16:32 (sandra)<\/b>waiting on report from Roy <\/p>

08\/10\/2021 12:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50322","activity_ticket_id":"48601","ticket_reference":"HDT49682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds and light switch ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/21","activity_end":"2021-09-24 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59701","activity_notes":"blinds and light switch 9 am FRIDAY Can you please arrange for engineer to attend this Friday after 9am for the below:Tenant is in for access.Faulty blindsFaulty Bedroom light switch As usual, if tenant reported any other issues, please add to the list. Any replacement required, please quote.","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2021 15:53 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 15:53 (sandra)<\/b>9AM Friday <\/p>

24\/09\/2021 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50323","activity_ticket_id":"48602","ticket_reference":"HDT49683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"signage above the kiosk unit at 15a LNS","ticket_address_1":"15a Little Newport ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15a Little Newport ","cs_id":"1335","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1335","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/21","activity_end":"2021-09-22 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59702","activity_notes":"signage above the kiosk unit at 15a LNSPlease can you arrange for the vinyls shown to be installed on the fin signage vinyls can be collected from site office. there are pictures but they havent been sent over ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:10 (System)<\/b>Ticket Created<\/p>

23\/09\/2021 11:54 (travis)<\/b>High level vinyl signage.<\/p>

23\/09\/2021 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50324","activity_ticket_id":"48603","ticket_reference":"HDT49684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 5th Oct ","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59703","activity_notes":"Gas Safety Inspection only 5th ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:17 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:49 (michaelk)<\/b>Completed gas cert. 50.<\/p>

05\/10\/2021 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50325","activity_ticket_id":"48604","ticket_reference":"HDT49685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection - 5th Oct","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1337","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1337","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59704","activity_notes":"Gas Safety Inspection 5th Oct","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:19 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:50 (michaelk)<\/b>Completed gaps cert. 50.<\/p>

05\/10\/2021 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50326","activity_ticket_id":"48605","ticket_reference":"HDT49686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection - 5th Oct","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1338","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1338","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59705","activity_notes":"Gas Safety Inspection - 5th Oct ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:20 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:50 (michaelk)<\/b>Completed gas cert. 50.<\/p>

05\/10\/2021 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50327","activity_ticket_id":"48606","ticket_reference":"HDT49687","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection - 5th Oct","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1339","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1339","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59706","activity_notes":"Gas Safety Inspection - 5th Oct","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:21 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:51 (michaelk)<\/b>Completed gas cert. 50.<\/p>

05\/10\/2021 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50328","activity_ticket_id":"48607","ticket_reference":"HDT49688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 5th Oct ","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1340","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1340","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59707","activity_notes":"Gas Safety Inspection only - 5th Oct ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:22 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:51 (michaelk)<\/b>Completed gas cert. 50.<\/p>

06\/10\/2021 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50329","activity_ticket_id":"48608","ticket_reference":"HDT49689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 6th Oct","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/21","activity_end":"2021-10-06 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59708","activity_notes":"Gas Safety Inspection only - 6th Oct","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:23 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 16:04 (jane)<\/b>Tenant refused access, reported back to client <\/p>

07\/10\/2021 11:58 (michaelk)<\/b>Completed cert. 50.<\/p>

07\/10\/2021 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50330","activity_ticket_id":"48609","ticket_reference":"HDT49690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 6th Oct","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1342","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1342","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/21","activity_end":"2021-10-06 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59709","activity_notes":"Gas Safety Inspection only - 6th Oct","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2021 16:24 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50331","activity_ticket_id":"48610","ticket_reference":"HDT49691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 6th Oct","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/21","activity_end":"2021-10-06 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59710","activity_notes":"Gas Safety Inspection only - 6th Oct","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2021 16:25 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50332","activity_ticket_id":"48611","ticket_reference":"HDT49692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 6th Oct","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1344","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/21","activity_end":"2021-10-06 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59711","activity_notes":"Gas Safety Inspection only - 6th Oct","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:27 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 16:04 (jane)<\/b>The pump has failed in the above boiler so we will not be able to carry out gas cert, submitted quotation for replacement.<\/p>

19\/10\/2021 14:28 (michaelk)<\/b>Attended site to carry out quoted work replacing pump. Vented and tested on completion. 3 hrs labour plus parts. 455.81 ex vat.<\/p>

19\/10\/2021 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50333","activity_ticket_id":"48612","ticket_reference":"HDT49693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 6th Oct","ticket_address_1":"Flat 10","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1345","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1345","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/21","activity_end":"2021-10-06 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59712","activity_notes":"Gas Safety Inspection only - 6th Oct","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:28 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 15:33 (michaelk)<\/b>Completed gas cert. 50.<\/p>

06\/10\/2021 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50334","activity_ticket_id":"48613","ticket_reference":"HDT49694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 7th ","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1346","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1346","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59713","activity_notes":"Gas Safety Inspection only - 7th ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:29 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 11:28 (michaelk)<\/b>Completed cert. 50<\/p>

07\/10\/2021 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50335","activity_ticket_id":"48614","ticket_reference":"HDT49695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 7th ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"1347","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1347","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59714","activity_notes":"Gas Safety Inspection only - 7th ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:30 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 11:29 (michaelk)<\/b>Completed cert. 50.<\/p>

07\/10\/2021 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50336","activity_ticket_id":"48615","ticket_reference":"HDT49696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only -7th Oct","ticket_address_1":"Flat 13","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"1348","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1348","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59715","activity_notes":"Gas Safety Inspection only -7th Oct","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:31 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 11:29 (michaelk)<\/b>Completed cert. 50.<\/p>

07\/10\/2021 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50337","activity_ticket_id":"48616","ticket_reference":"HDT49697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only -7th Oct","ticket_address_1":"Flat 14","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"1349","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1349","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59716","activity_notes":"Gas Safety Inspection only -7th Oct","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:32 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 11:30 (michaelk)<\/b>Completed cert. 50<\/p>

07\/10\/2021 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50338","activity_ticket_id":"48617","ticket_reference":"HDT49698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 11th Oct ","ticket_address_1":"Flat A","ticket_address_2":"23 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1350","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1350","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59717","activity_notes":"Gas Safety Inspection only - 11th Oct ","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2021 16:33 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50339","activity_ticket_id":"48618","ticket_reference":"HDT49699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 11th Oct ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1351","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1351","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59718","activity_notes":"Gas Safety Inspection only - 11th Oct ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:34 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 13:17 (michaelk)<\/b>Completed gas cert. 50<\/p>

11\/10\/2021 14:29 (sandra)<\/b>(Ticket Closed)<\/p>

15\/10\/2021 15:06 (michaelk)<\/b>Supplied and fitted new co alarm to communal boiler room. 1hr plus parts 69 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50340","activity_ticket_id":"48619","ticket_reference":"HDT49700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 11th Oct ","ticket_address_1":"Flat 1","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1352","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1352","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59719","activity_notes":"Gas Safety Inspection only - 11th Oct ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:35 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 10:57 (michaelk)<\/b>Completed gas cert. 50<\/p>

11\/10\/2021 14:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50341","activity_ticket_id":"48620","ticket_reference":"HDT49701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 11th Oct ","ticket_address_1":"Flat 2","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1353","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1353","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59720","activity_notes":"Gas Safety Inspection only - 11th Oct ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:36 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 08:48 (jane)<\/b>Tenant home on Monday afternoon 11th October for access <\/p>

11\/10\/2021 10:57 (michaelk)<\/b>Completed gas cert. 50<\/p>

11\/10\/2021 14:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50342","activity_ticket_id":"48621","ticket_reference":"HDT49702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection only - 11th Oct ","ticket_address_1":"Flat 3","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1354","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1354","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59721","activity_notes":"Gas Safety Inspection only - 11th Oct - PLEASE USE KEYS ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:37 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 10:58 (michaelk)<\/b>Completed gas cert. 50Looked at heating controls with the tenant, hallway stat requires changing. Will order replacement. <\/p>

11\/10\/2021 14:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50343","activity_ticket_id":"48622","ticket_reference":"HDT49703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test - 30th September ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1356","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1356","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59722","activity_notes":"5 Year Fixed Wiring Test - 30 September 2021","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2021 16:50 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 14:54 (alan)<\/b>Electrical inspection <\/p>

01\/10\/2021 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50344","activity_ticket_id":"48623","ticket_reference":"HDT49704","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"DS\/SW\/14447 - vanity unit work tops","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/09\/21","activity_end":"2021-09-23 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59723","activity_notes":"vanity unit work tops - redecorated ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2021 12:43 (dean)<\/b>Done 460.00Anwar told me to do water damage in 5th toilet at the same time 90.00 extra<\/p>

01\/11\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50345","activity_ticket_id":"48624","ticket_reference":"HDT49705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water ","ticket_address_1":"Flat 1, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/21","activity_end":"2021-09-23 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59724","activity_notes":"No heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2021 10:13 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 10:43 (roy)<\/b>Repressured system.Checked hot water and heating. Towel rail not working. Showed tenant hos to use<\/p>

24\/09\/2021 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50346","activity_ticket_id":"48625","ticket_reference":"HDT49706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14442 - Replacement LED fittings to Unit 15 and Unit 13 -PO200723923 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/21","activity_end":"2021-09-23 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59725","activity_notes":"Replacement LED fittings to Unit 15 and Unit 13- PO200723923 ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 08:42 (roy)<\/b>Assist Alan with lighting<\/p>

01\/10\/2021 15:29 (alan)<\/b>Quoted work<\/p>

01\/10\/2021 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50347","activity_ticket_id":"48624","ticket_reference":"HDT49705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water ","ticket_address_1":"Flat 1, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/21","activity_end":"2021-09-23 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59726","activity_notes":"No heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 10:13 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 10:43 (roy)<\/b>Repressured system.Checked hot water and heating. Towel rail not working. Showed tenant hos to use<\/p>

24\/09\/2021 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50348","activity_ticket_id":"48626","ticket_reference":"HDT49707","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/14422 - Redecoration of shop front and residential door ","ticket_address_1":"18 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Earlham Street ","cs_id":"1268","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LG","ticket_client_site":"1268","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/09\/21","activity_end":"2021-09-23 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59727","activity_notes":"Redecoration of shop front and residential door ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2021 11:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50349","activity_ticket_id":"48627","ticket_reference":"HDT49708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Waste removal ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/21","activity_end":"2021-09-23 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59728","activity_notes":"Waste removal Meter Cupboard. To remove all items left in the cupboard(see attached) and to adjust the door to the water meter cupboard\/install a small handle.Check with Lilian ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 11:42 (System)<\/b>Ticket Created<\/p>

23\/09\/2021 16:04 (travis)<\/b>Electrical cupboard works Inc,Fitting a D handle to right door,Clearing and disposing of all paperwork and rubbish,Removal of door lock ,repair and reinstatement,Realignment of left hand door so lock fits in keep.<\/p>

23\/09\/2021 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50350","activity_ticket_id":"48629","ticket_reference":"HDT49710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Slide bolt at the top of the gate at the back of flat 1 needs re aalligning ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/21","activity_end":"2021-09-23 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59729","activity_notes":"Slide bolt at the top of the gate at the back of flat 1 needs re aalligning MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 12:59 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 11:32 (travis)<\/b>Adjustment of tear gate and top bolt\/keep.<\/p>

05\/10\/2021 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50351","activity_ticket_id":"48628","ticket_reference":"HDT49709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14443 - Replacement dishwasher - Neff option ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/09\/21","activity_end":"2021-09-23 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59730","activity_notes":"Replacement dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2021 14:53 (jane)<\/b>Will take about 3-5 working days for delivery.<\/p>

12\/10\/2021 09:21 (jane)<\/b>Requested Monday 18th October in the afternoon 12-6pm <\/p>

12\/10\/2021 11:41 (jane)<\/b>Tenant will be home for access on Monday 18th in the afternoon <\/p>

19\/10\/2021 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50352","activity_ticket_id":"48630","ticket_reference":"HDT49711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To reinstate door handle - for Monday 27th between 11am and 3pm - Tenant is in for access.","ticket_address_1":"Flat 5, 1a Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/21","activity_end":"2021-09-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59731","activity_notes":"To reinstate door handle - for Monday 27th between 11am and 3pm - Tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 13:30 (System)<\/b>Ticket Created<\/p>

27\/09\/2021 13:52 (roy)<\/b>Refixed door handle<\/p>

27\/09\/2021 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50353","activity_ticket_id":"48631","ticket_reference":"HDT49712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14453 - Roller blinds or venetian blinds options ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1360","cs_address_2":"72 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1360","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/21","activity_end":"2021-09-23 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59732","activity_notes":"Roller blinds - Tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 13:49 (jane)<\/b>Roller Blinds on order <\/p>

01\/10\/2021 16:11 (sandra)<\/b>in reception <\/p>

08\/10\/2021 16:50 (travis)<\/b>Fitting new blinds to living room and bedroom,Repairs to kitchen blind.<\/p>

11\/10\/2021 09:31 (iain)<\/b>Blinds.<\/p>

11\/10\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50354","activity_ticket_id":"48632","ticket_reference":"HDT49713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant has reported hob not working - Friday morning 24th - Tenant will give access ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/21","activity_end":"2021-09-24 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59733","activity_notes":"Tenant has reported hob not working - Friday morning 24th - Tenant will give access ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 14:51 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 09:55 (alan)<\/b>1. Investigate hob not working. The hob in the flat is an induction hob inform tenant that the hob will only work with saucepans that are compatible with induction hobs2. Look at lights and the kitchen cupboards flickering. Order replacement LED strips<\/p>

05\/10\/2021 09:51 (sandra)<\/b>access asked for Wednesday pm <\/p>

06\/10\/2021 09:01 (sandra)<\/b>Access Wednesday PM <\/p>

06\/10\/2021 13:04 (alan)<\/b>Return to site and replace LED strip lights under kitchen cupboards<\/p>

06\/10\/2021 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50355","activity_ticket_id":"48633","ticket_reference":"HDT49714","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"DS\/JH\/14452 - Internal redecoration to internal of shop - PO200724052","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"18 Earlham Street ","cs_id":"1332","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1332","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/09\/21","activity_end":"2021-09-23 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59734","activity_notes":"Internal redecoration to internal of shop ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 20:16 (dean)<\/b>Done 420.00<\/p>

29\/09\/2021 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50356","activity_ticket_id":"48634","ticket_reference":"HDT49715","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"Issue with front door not closing- FOR Next week ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/09\/21","activity_end":"2021-09-27 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59735","activity_notes":"Issue with front door not closing- FOR Next week Office open Monday to Thursday; 9:30 AM to 5:30 PM.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 16:00 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:42 (iain)<\/b>Ease and adjust street door.<\/p>

29\/09\/2021 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50357","activity_ticket_id":"48519","ticket_reference":"HDT49600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Reinstate kitchen drawer & shower head","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/21","activity_end":"2021-09-23 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59736","activity_notes":"To supply and fit a new drawer tomorrow - via keys - (Travis has drawer).","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 15:30 (System)<\/b>Ticket Created<\/p>

14\/09\/2021 11:17 (travis)<\/b>Attended and replaced all shower componants,Refitted main door pull handles,Found kitchen drawer beyond repair ,new fittings need to be ordered.<\/p>

16\/09\/2021 14:34 (jane)<\/b>Drawer on order <\/p>

16\/09\/2021 14:37 (jane)<\/b>Estimated delivery: Wed, 22 Sep <\/p>

24\/09\/2021 16:40 (roy)<\/b>No chance using the bits that was ordered.Lilian wants the damaged cabinet doors and drawers replaced<\/p>

07\/10\/2021 14:23 (roy)<\/b>Returned to replace drawers znd remove items in flat<\/p>

07\/10\/2021 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50358","activity_ticket_id":"48635","ticket_reference":"HDT49716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To touch up and repaint wall - not chargeable ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/09\/21","activity_end":"2021-09-23 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59737","activity_notes":"To touch up and repaint wall ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 16:46 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 20:15 (dean)<\/b>Done 230.00<\/p>

29\/09\/2021 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50359","activity_ticket_id":"48636","ticket_reference":"HDT49717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lighting","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/21","activity_end":"2021-09-24 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59738","activity_notes":"Faulty lighting","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 09:05 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 09:23 (alan)<\/b>Replace two blown lamps in common parts<\/p>

24\/09\/2021 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50360","activity_ticket_id":"48571","ticket_reference":"HDT49652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the flat and carry out all minor repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor, Flat 1, 62 Shaftesbury","cs_id":"1284","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1284","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/21","activity_end":"2021-09-24 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59739","activity_notes":"check the flat and carry out all minor repairs tenant moves in on 24th ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2021 09:27 (System)<\/b>Ticket Created<\/p>

20\/09\/2021 19:05 (roy)<\/b>Extremely long list of works.<\/p>

22\/09\/2021 08:40 (roy)<\/b>Meet up with Lillian to discuss list of works. Refixed wardrobe doors<\/p>

23\/09\/2021 07:01 (roy)<\/b>Removal of silicone and grout on floor in bathroom.Remove grout on floor in 2nd bathroom<\/p>

24\/09\/2021 09:52 (roy)<\/b>Unblock shower Fit seals Polish floors (grout) Resilicone floors <\/p>

24\/09\/2021 09:55 (roy)<\/b>Regrout floorsStain block stains.Investigate roof leaks<\/p>

24\/09\/2021 10:02 (alan)<\/b>1. Replace faulty dimmer module in main room2. Replace faulty lamp holder to light fitting in main room<\/p>

24\/09\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50361","activity_ticket_id":"48637","ticket_reference":"HDT49718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty door closer and light switch is not working too.- for today between 10am and 3pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.01, 8a Gerrard Street ","cs_id":"1362","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1362","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/21","activity_end":"2021-09-24 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59740","activity_notes":"Faulty door closer - for today between 10am and 3pm ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 10:08 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 12:34 (roy)<\/b>Replace faulty dimmer moduleEase and adjust door closure and locks<\/p>

24\/09\/2021 12:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50362","activity_ticket_id":"48638","ticket_reference":"HDT49719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - arranged for 11 - 12noon today. Tenant is in for access.","ticket_address_1":"Flat 8, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House","cs_id":"1363","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1363","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/21","activity_end":"2021-09-24 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59741","activity_notes":"No hot water - arranged for 11 - 12noon today. Tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 10:28 (System)<\/b>Ticket Created<\/p>

24\/09\/2021 11:57 (michaelk)<\/b>Attended site to investigate heating controls and to explain to tenant. Found wirless heating controller not functioning which requires changing. Have ordered the replacement part. 1hr labour 50.<\/p>

01\/10\/2021 14:09 (michaelk)<\/b>Attended site to replace wirless controller to ehc boiler. Completed repair and left fully operational. 1hr labour plus parts. Total 142.18 ex vat.<\/p>

01\/10\/2021 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50363","activity_ticket_id":"48639","ticket_reference":"HDT49720","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"SW\/SW\/14449 - Replacement multipoint heater for 3rd floor","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/21","activity_end":"2021-09-24 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59742","activity_notes":"Replacement multipoint heater for 3rd floor","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 10:44 (sandra)<\/b>whilst carrying out repairs we have noticed a afurther leak under the pan. pan isolated and new seal ordered <\/p>

01\/10\/2021 10:47 (michaelk)<\/b>Completed quoted works replacing the 3rd floor gents multipoint heater. 886.64 ex vat.<\/p>

01\/10\/2021 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50364","activity_ticket_id":"48527","ticket_reference":"HDT49608","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14373 - basement - Door and Quiet room ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/21","activity_end":"2021-09-24 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59743","activity_notes":"basement - Door and Quiet room ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 08:49 (jane)<\/b>Please can you commence this work ASAP so we can start using this basement room<\/p>

01\/10\/2021 14:59 (alan)<\/b>Quote works to lights Evans Smith to carry out works on the door<\/p>

12\/10\/2021 15:47 (jane)<\/b>Glazing beads on order - 3 \/ 5 working days lead-time <\/p>

29\/10\/2021 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50365","activity_ticket_id":"48527","ticket_reference":"HDT49608","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14373 - basement - Door and Quiet room ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/09\/21","activity_end":"2021-09-24 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59744","activity_notes":"basement - Door and Quiet room ","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2021 08:49 (jane)<\/b>Please can you commence this work ASAP so we can start using this basement room<\/p>

01\/10\/2021 14:59 (alan)<\/b>Quote works to lights Evans Smith to carry out works on the door<\/p>

12\/10\/2021 15:47 (jane)<\/b>Glazing beads on order - 3 \/ 5 working days lead-time <\/p>

29\/10\/2021 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50366","activity_ticket_id":"48534","ticket_reference":"HDT49615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"12 Monthly Meter Reading Exercise for all 4 villages - Commencing 20th September ","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/09\/21","activity_end":"2021-09-24 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59745","activity_notes":"12 Monthly Meter Reading Exercise for all 4 villages20th September. Can we capture all meters in common areas and commercial units and water meters where possible? Please find the spreadsheet attached","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 14:23 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 11:04 (alan)<\/b>Meter reading Opera quarter<\/p>

22\/09\/2021 16:15 (alan)<\/b>Meter readings<\/p>

23\/09\/2021 19:57 (alan)<\/b>Meter reading <\/p>

24\/09\/2021 16:12 (travis)<\/b>Meter reads<\/p>

26\/09\/2021 18:39 (alan)<\/b>Meter readings<\/p>

27\/09\/2021 13:56 (roy)<\/b>Assist with meter reads in China town<\/p>

27\/09\/2021 15:10 (alan)<\/b>Meter readings<\/p>

21\/12\/2021 11:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2022 10:54 (sandra)<\/b>asked for chinatown PO for 1200<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50367","activity_ticket_id":"48640","ticket_reference":"HDT49721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out pre-tenancy checks - FOR 30TH SEPTEMBER - New tenant moves in on 7th October ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/09\/21","activity_end":"2021-09-28 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59746","activity_notes":"To carry out pre-tenancy checks - FOR 30TH SEPTEMBER - New tenant moves in on 7th October TENANT HAS MOVED OUT ALREADY AND ROY HAS DONE THE LIST - SENT SEPARATELY","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 13:40 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:40 (iain)<\/b>ITC's.<\/p>

29\/09\/2021 15:41 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:45 (alan)<\/b>List of worksOrdered parts<\/p>

05\/10\/2021 14:03 (alan)<\/b>Complete list of works<\/p>

08\/10\/2021 21:49 (dean)<\/b>Done 440.00<\/p>

11\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50368","activity_ticket_id":"48640","ticket_reference":"HDT49721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out pre-tenancy checks - FOR 30TH SEPTEMBER - New tenant moves in on 7th October ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/09\/21","activity_end":"2021-09-30 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59747","activity_notes":"To carry out pre-tenancy checks - FOR 30TH SEPTEMBER - New tenant moves in on 7th October If more than touching up some areas, please quote ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 13:40 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:40 (iain)<\/b>ITC's.<\/p>

29\/09\/2021 15:41 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:45 (alan)<\/b>List of worksOrdered parts<\/p>

05\/10\/2021 14:03 (alan)<\/b>Complete list of works<\/p>

08\/10\/2021 21:49 (dean)<\/b>Done 440.00<\/p>

11\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50369","activity_ticket_id":"48559","ticket_reference":"HDT49640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please investigate possible broken door on roof access door and clear dumped items on roof at 25 WS ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/21","activity_end":"2021-09-24 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59748","activity_notes":"Please investigate possible broken door on roof access door Iain, Roy has the new lock if it can be fitted next week, thanks ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2021 11:43 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 14:25 (travis)<\/b>Removed all rubbish from roof and disposed off,Replacement coded lock on order for roof door.<\/p>

17\/09\/2021 14:30 (jane)<\/b>Lock on order from Ironmongery, being delivered on Monday 20th September <\/p>

29\/09\/2021 10:02 (roy)<\/b>Fitted new combination lock.New code 2525 Same as door number.Used wood filler to fill holes<\/p>

29\/09\/2021 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50370","activity_ticket_id":"48641","ticket_reference":"HDT49722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14456 - Replacement wooden blind ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/21","activity_end":"2021-09-24 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59749","activity_notes":"Replacement wooden blind ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 16:11 (jane)<\/b>Blind on order <\/p>

13\/10\/2021 10:01 (sandra)<\/b>in reception. <\/p>

13\/10\/2021 10:03 (sandra)<\/b>asked for access on Friday morning. <\/p>

15\/10\/2021 14:07 (jane)<\/b>Add additional cost to remove secondary glazing <\/p>

15\/10\/2021 15:29 (travis)<\/b>High level blind fitted <\/p>

15\/10\/2021 16:22 (roy)<\/b>Replace Blind (Removed secondary glazing and Travis assisted) Repair 2nd blind which was not onjob sheet<\/p>

15\/10\/2021 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50371","activity_ticket_id":"48642","ticket_reference":"HDT49723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - boiler not working ","ticket_address_1":"23 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Rathbone Place ","cs_id":"1364","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"1364","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/21","activity_end":"2021-09-27 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59750","activity_notes":"Emergency call out - boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2021 10:05 (System)<\/b>Ticket Created<\/p>

27\/09\/2021 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50372","activity_ticket_id":"48643","ticket_reference":"HDT49724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49723 Follow-Up boiler showing error message","ticket_address_1":"23a Rathbone Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/21","activity_end":"2021-09-27 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59751","activity_notes":"HDT49723 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2021 11:30 (michaelk)<\/b>Attended site to investigate boiler faults. Traced problem to the burner fan which is intermittently running. New fan required and has been ordered.2hrs 95.<\/p>

30\/09\/2021 20:31 (michaelk)<\/b>Attended site to fit replacement burner fan to keston boiler. Completed repair and left fully operational. 2hrs labour plus parts. Total 285.10ex vat.<\/p>

01\/10\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50373","activity_ticket_id":"48644","ticket_reference":"HDT49725","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"Exterior fencing ","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":null,"ticket_postcode":"SS14","cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/09\/21","activity_end":"2021-09-27 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59752","activity_notes":"Exterior fencing ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2021 11:16 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50374","activity_ticket_id":"48534","ticket_reference":"HDT49615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"12 Monthly Meter Reading Exercise for all 4 villages - Commencing 20th September ","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/21","activity_end":"2021-09-27 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59753","activity_notes":"12 Monthly Meter Reading Exercise for all 4 villages20th September. Can we capture all meters in common areas and commercial units and water meters where possible? Please find the spreadsheet attached","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2021 14:23 (System)<\/b>Ticket Created<\/p>

22\/09\/2021 11:04 (alan)<\/b>Meter reading Opera quarter<\/p>

22\/09\/2021 16:15 (alan)<\/b>Meter readings<\/p>

23\/09\/2021 19:57 (alan)<\/b>Meter reading <\/p>

24\/09\/2021 16:12 (travis)<\/b>Meter reads<\/p>

26\/09\/2021 18:39 (alan)<\/b>Meter readings<\/p>

27\/09\/2021 13:56 (roy)<\/b>Assist with meter reads in China town<\/p>

27\/09\/2021 15:10 (alan)<\/b>Meter readings<\/p>

21\/12\/2021 11:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2022 10:54 (sandra)<\/b>asked for chinatown PO for 1200<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50375","activity_ticket_id":"48645","ticket_reference":"HDT49726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 7","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/21","activity_end":"2021-09-27 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59754","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2021 13:46 (System)<\/b>Ticket Created<\/p>

27\/09\/2021 14:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50376","activity_ticket_id":"48625","ticket_reference":"HDT49706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14442 - Replacement LED fittings to Unit 15 and Unit 13 -PO200723923 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/21","activity_end":"2021-09-30 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59755","activity_notes":"Replacement LED fittings to Unit 15 and Unit 13- PO200723923 THURSDAY MORNING WITH ALAN ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 08:42 (roy)<\/b>Assist Alan with lighting<\/p>

01\/10\/2021 15:29 (alan)<\/b>Quoted work<\/p>

01\/10\/2021 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50377","activity_ticket_id":"48647","ticket_reference":"HDT49728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen door is not closing properly Washer\/Dryer issues with not drying.","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59756","activity_notes":"Roy, can you take a look at this door whilst looking at the leak in Flat 4, thanks Kitchen door is not closing properly ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2021 09:44 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 12:36 (sandra)<\/b>Washer\/dryer was fixed. The fan and condenser were unblocked <\/p>

13\/10\/2021 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50378","activity_ticket_id":"48647","ticket_reference":"HDT49728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen door is not closing properly Washer\/Dryer issues with not drying.","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/09\/21","activity_end":"2021-09-28 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59757","activity_notes":"Kitchen door is not closing properly Washer\/Dryer issues with not drying.","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2021 09:44 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 12:36 (sandra)<\/b>Washer\/dryer was fixed. The fan and condenser were unblocked <\/p>

13\/10\/2021 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50379","activity_ticket_id":"48648","ticket_reference":"HDT49729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom system is not working and door does not close","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Wardour Street ","cs_id":"1368","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1368","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"28\/09\/21","activity_end":"2021-09-28 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59758","activity_notes":"Intercom system is not working and door does not close","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2021 09:47 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50380","activity_ticket_id":"48649","ticket_reference":"HDT49730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please replaced the electric meter cupboard locks to a FB 2 Locks.","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cooper House, 82-88 Shaftesbury Avenue","cs_id":"1369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1369","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59759","activity_notes":"Please replaced the electric meter cupboard locks to a FB 2 Locks.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 09:52 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 12:44 (roy)<\/b>Remove and replace lock Fit handle to door Fill holes with wood filla<\/p>

29\/09\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50381","activity_ticket_id":"48650","ticket_reference":"HDT49731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14459 - Replacement part for washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/09\/21","activity_end":"2021-09-28 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59760","activity_notes":"Replacement part for washing machine ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2021 15:13 (sandra)<\/b>Hi, We are looking to arrange a visit to complete the washing machine repair in Flat 1, 31 Catherine Street. Can we schedule an appointment for next week Thursday, between 10am and 2pm? <\/p>

11\/10\/2021 09:51 (sandra)<\/b>tenant in for access <\/p>

19\/10\/2021 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50382","activity_ticket_id":"48651","ticket_reference":"HDT49732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - flooding ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59761","activity_notes":"emergency call out - flooding ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2021 09:57 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50383","activity_ticket_id":"48377","ticket_reference":"HDT49458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Eye-bolt testing ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59762","activity_notes":"Eye-bolt testing ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2021 11:16 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 11:03 (jane)<\/b>Attending on 28\/09\/2021 as agreed with client, Roy to give access <\/p>

28\/09\/2021 10:01 (roy)<\/b>Give access to Height Safe<\/p>

06\/10\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50384","activity_ticket_id":"48291","ticket_reference":"HDT49372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"eye bolt test ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1109","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1109","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59763","activity_notes":"eye bolt test ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 16:50 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 11:02 (jane)<\/b>Attending on 28\/09\/2021 as agreed with client, Roy to give access <\/p>

28\/09\/2021 10:02 (roy)<\/b>Give access to Height Safe<\/p>

06\/10\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50385","activity_ticket_id":"48288","ticket_reference":"HDT49369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"eye bolt test ","ticket_address_1":"82 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 5AY","cs_address_1":"82 Shaftesbury Avenue","cs_id":"1106","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 5AY","ticket_client_site":"1106","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59764","activity_notes":"Combined Retest \/ Inspection ServicesSite - 82 Shaftesbury Avenue, London, London, W1D 6NG2.00 x Eye Bol","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 15:49 (System)<\/b>Ticket Created<\/p>

16\/09\/2021 11:01 (jane)<\/b>Attending on 28\/09\/2021 as agreed with client, Roy to give access <\/p>

28\/09\/2021 10:03 (roy)<\/b>Give access to Height Safe<\/p>

06\/10\/2021 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50386","activity_ticket_id":"48652","ticket_reference":"HDT49733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator is not heating up","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/21","activity_end":"2021-09-29 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59765","activity_notes":"Radiator is not heating upWEDNESDAY MORNING TENANT IS HOME ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 10:23 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 09:53 (michaelk)<\/b>Attended site to investigate heating. Showed tenant how to operate system and left fully operational. 1hr labour 50.<\/p>

29\/09\/2021 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50387","activity_ticket_id":"48653","ticket_reference":"HDT49734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty sockets. Tenant is in for access after 1pm today. ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/09\/21","activity_end":"2021-09-28 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59766","activity_notes":"Faulty sockets. Tenant is in for access after 1pm today. ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 10:25 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 13:17 (alan)<\/b>Ordered replacement USB socket outlet to match existing<\/p>

29\/09\/2021 13:54 (alan)<\/b>Return to site and replace faulty USB socket in bedroom<\/p>

29\/09\/2021 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50388","activity_ticket_id":"48654","ticket_reference":"HDT49735","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"5th Floor Toilet ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59767","activity_notes":"5th Floor Toilet leaking through onto the ceiling below ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 10:37 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 13:39 (michaelk)<\/b>Attended site to investigate 5th floor toilet ceiling. The ceiling in the gents toilet needs repairing, there are no services running through that particular section and the leak looks historic and from the roof level. 1hr labour 50<\/p>

28\/09\/2021 16:01 (sandra)<\/b>returning Wednesday to look at Roof <\/p>

01\/10\/2021 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50389","activity_ticket_id":"48656","ticket_reference":"HDT49737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please paint street door at 15A Little Newport St - Colour is to remain black ","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15a Little Newport Street ","cs_id":"1375","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"1375","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/09\/21","activity_end":"2021-09-28 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59768","activity_notes":"Please paint street door at 15A Little Newport St - Colour is to remain black ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 10:56 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 09:51 (dean)<\/b>Done 130.00<\/p>

21\/10\/2021 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50390","activity_ticket_id":"48657","ticket_reference":"HDT49738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The battery has run out on the heating panel, unable to find where to replace the battery therefore they cannot control their heating. ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/21","activity_end":"2021-09-28 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59769","activity_notes":"The battery has run out on the heating panel, unable to find where to replace the battery therefore they cannot control their heating. ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 11:23 (System)<\/b>Ticket Created<\/p>

28\/09\/2021 14:03 (michaelk)<\/b>Attended site to investigate controls. Tenant had changed the batteries, so we tested rf connection and confirmed correct operation. 1hr labour 50.<\/p>

28\/09\/2021 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50391","activity_ticket_id":"48658","ticket_reference":"HDT49739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Some light bulbs are not working in the living room and kitchen. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1377","cs_address_2":"60a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1377","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/09\/21","activity_end":"2021-09-28 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59770","activity_notes":"Some light bulbs are not working in the living room and kitchen. WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 11:29 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 15:55 (alan)<\/b>Replace blown lamps in kitchen<\/p>

01\/10\/2021 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50392","activity_ticket_id":"48659","ticket_reference":"HDT49740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"some curtains cannot be closed ","ticket_address_1":"Flat 1","ticket_address_2":"60a Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1377","cs_address_2":"60a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1377","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/21","activity_end":"2021-09-28 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59771","activity_notes":"some curtains cannot be closed PLEASE PICK UP KEYS ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 11:31 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 15:46 (travis)<\/b>Listed as a problem with curtains,it's actually blinds that had the problem.Works to cords carried out and reinstatement of plastic twist wands which I think the tenant has pulled out ,not knowing that they twist to close blinds. <\/p>

06\/10\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50393","activity_ticket_id":"48660","ticket_reference":"HDT49741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair of plasterboard wall and redecoration ","ticket_address_1":"Suite 5","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 5","cs_id":"1378","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1378","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/21","activity_end":"2021-09-30 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59772","activity_notes":"To apply protection sheeting to room as required and carefully remove remainder of lathe and plasterceiling and dispose of correctly, disconnect existing light and set aside for re-useTo then re-plasterboard ceiling. tape and join,THURSDAY MORNING 8AM","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 13:42 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 11:33 (roy)<\/b>Removal of light fitting.Ian to replace plasterboardNTR once done<\/p>

01\/10\/2021 09:24 (iain)<\/b>Ceiling.<\/p>

04\/10\/2021 08:27 (roy)<\/b>Refitted light fitting<\/p>

08\/10\/2021 21:49 (dean)<\/b>Done 470.00<\/p>

11\/10\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50394","activity_ticket_id":"48660","ticket_reference":"HDT49741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair of plasterboard wall and redecoration ","ticket_address_1":"Suite 5","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 5","cs_id":"1378","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1378","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59773","activity_notes":"THURSDAY MORNING TO DISCONNECT LIGHT 8AM","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2021 13:42 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 11:33 (roy)<\/b>Removal of light fitting.Ian to replace plasterboardNTR once done<\/p>

01\/10\/2021 09:24 (iain)<\/b>Ceiling.<\/p>

04\/10\/2021 08:27 (roy)<\/b>Refitted light fitting<\/p>

08\/10\/2021 21:49 (dean)<\/b>Done 470.00<\/p>

11\/10\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50395","activity_ticket_id":"48660","ticket_reference":"HDT49741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair of plasterboard wall and redecoration ","ticket_address_1":"Suite 5","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 5","cs_id":"1378","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1378","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/09\/21","activity_end":"2021-09-30 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59774","activity_notes":"fill required and apply 2No coats of white emulsion to newceiling on completion, reinstate light. (CALL ALAN)Also re-paper small section of wall and redecorate to match","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 13:42 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 11:33 (roy)<\/b>Removal of light fitting.Ian to replace plasterboardNTR once done<\/p>

01\/10\/2021 09:24 (iain)<\/b>Ceiling.<\/p>

04\/10\/2021 08:27 (roy)<\/b>Refitted light fitting<\/p>

08\/10\/2021 21:49 (dean)<\/b>Done 470.00<\/p>

11\/10\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50396","activity_ticket_id":"48661","ticket_reference":"HDT49742","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet not flushing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/21","activity_end":"2021-09-28 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59775","activity_notes":"The flusher in the Mens toilet on ground floor is not working and we have had to keep the toilet locked for the meantime. It would be greatly appreciated if someone could come to take a look. ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 14:31 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>

01\/10\/2021 09:43 (michaelk)<\/b>Attended site to investigate toilet on ground floor. Cleaned scale from concealed cistern and re-aligned air tube leaving in full working order. 1hr labour 50.<\/p>

01\/10\/2021 10:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2021 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50397","activity_ticket_id":"48655","ticket_reference":"HDT49736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14457 - disconnect electrical supplies ","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/09\/21","activity_end":"2021-09-28 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59776","activity_notes":"disconnect electrical supplies WITH ROY QUOTED NEEDS TO BE BOOKED IN ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 11:57 (alan)<\/b>Quoted works <\/p>

01\/10\/2021 11:58 (roy)<\/b>With Alan quoted works<\/p>

05\/10\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50398","activity_ticket_id":"48655","ticket_reference":"HDT49736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14457 - disconnect electrical supplies ","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59777","activity_notes":"disconnect electrical supplies WITH ALANNEEDS TO BE BOOKED IN ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 11:57 (alan)<\/b>Quoted works <\/p>

01\/10\/2021 11:58 (roy)<\/b>With Alan quoted works<\/p>

05\/10\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50399","activity_ticket_id":"48662","ticket_reference":"HDT49743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14460 - Repair boiler PO200725533","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"1371","cs_address_2":"15a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1371","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/21","activity_end":"2021-09-28 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59778","activity_notes":"Repair boiler please order the parts","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2021 12:07 (sandra)<\/b>additional works already authorised by Lilian for a new fan <\/p>

08\/10\/2021 12:52 (michaelk)<\/b>Completed quoted works which was replacing boiler spares. Changed pump, sensor, prv, gasket and electrode.489.04 ex vat.<\/p>

08\/10\/2021 12:54 (michaelk)<\/b>To supply only, burner fan which when testing past quoted spares, was found to be faulty. Cost 160 ex vat.<\/p>

11\/11\/2021 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50400","activity_ticket_id":"48663","ticket_reference":"HDT49744","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"loft hatch needs repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24 Old Bond Street ","cs_id":"1379","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1379","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/09\/21","activity_end":"2021-09-28 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59779","activity_notes":"loft hatch needs repair Im on site and the hatch to the loft is damaged and could fall. It will need repairing. Photo below. Do you want me to leave this open or to leave it be for the time being? Might be worth emailing the tenants on the 5th floor to warn them until its fixed. ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 15:23 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:42 (iain)<\/b>Repair loft hatch.<\/p>

29\/09\/2021 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50401","activity_ticket_id":"48664","ticket_reference":"HDT49745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bedroom TRV not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1380","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1380","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59780","activity_notes":"bedroom TRV not working MONDAY 12 - 2PM WITH TENANT Description: One of the bedrooms L\/H TRV for the heater is missing - Flat 3. I was wondering if that could be fixed as soon as possible, as colder days are coming. ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 15:39 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:58 (michaelk)<\/b>Attended site to investigate radiator valve. A replacement trv head is required, will order and return. 1hr labour 50.<\/p>

29\/09\/2021 16:04 (jane)<\/b>TRV on order <\/p>

11\/10\/2021 12:12 (michaelk)<\/b>Returned to site to replace drayton trv. 1hr labour plus parts 74.80 ex vat.<\/p>

11\/10\/2021 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50402","activity_ticket_id":"48646","ticket_reference":"HDT49727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14458 - replacement washing machine parts ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/09\/21","activity_end":"2021-09-28 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59781","activity_notes":"replacement washing machine parts ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2021 15:16 (sandra)<\/b>We are looking to arrange a visit to complete the Washing machine repair in 19 William Mews. Would it be possible to arrange a visit for Thursday, 14\/10, between 12pm and 4pm? <\/p>

08\/10\/2021 15:37 (sandra)<\/b>I told you that Id be leaving for a business trip on the 1st. Im away at the moment and my return date has now been extended. When I know my dates of return I'll let you know ASAP. <\/p>

08\/10\/2021 15:37 (sandra)<\/b>(Placed On Hold) <\/p>

29\/11\/2021 16:09 (sandra)<\/b>(Removed from on-hold)<\/p>

30\/11\/2021 08:58 (sandra)<\/b>If you could get in touch with Tatiana on 07802 204242 to arrange access that would be great!<\/p>

07\/12\/2021 14:44 (jane)<\/b>Rescheduled between Thursday, 09\/12 between 10 and 2pm Tenant will be home <\/p>

10\/12\/2021 12:51 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2021 12:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2021 12:02 (sandra)<\/b>washing machine has broken again and a call out to repairaid has been made. just waiting for an appointment. <\/p>

23\/12\/2021 09:03 (jane)<\/b>Provisionally booked for 5th January 2022, slot between 12 and 4pm. waiting on the tenant to confirm this date is convenient.<\/p>

31\/12\/2021 11:16 (jane)<\/b>move the visit for the 10th of Jan, between 12pm and 4pm.Maid will be home <\/p>

11\/01\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50403","activity_ticket_id":"48665","ticket_reference":"HDT49746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"This is the tenant of flat 5 Goodwins House WC2N 4EA, can you arrange to change one of the light bulb in my room","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/21","activity_end":"2021-10-01 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59782","activity_notes":"This is the tenant of flat 5 Goodwins House WC2N 4EA, can you arrange to change one of the light bulb in my roomFRIDAY AT 3PM ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2021 16:21 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50404","activity_ticket_id":"48667","ticket_reference":"HDT49748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"items to be moved within central cross","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/10\/21","activity_end":"2021-10-04 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59783","activity_notes":"WITH ROY ON MONDAY AT 8AM items to be moved within central cross -For Monday at 8am Please may I request two persons to help me move these items to another location within Central Cross. The new area is up a ladder to a mezzine floor hence the help required. The ladder is in place and fixed.Please liaise with me in advance if that's ok so I can assist.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 16:35 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 16:21 (jane)<\/b>For Monday at 8am <\/p>

04\/10\/2021 10:25 (dan)<\/b>Relocated items as requested<\/p>

04\/10\/2021 11:06 (roy)<\/b>As requested moved items into storage<\/p>

04\/10\/2021 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50405","activity_ticket_id":"48667","ticket_reference":"HDT49748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"items to be moved within central cross","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/21","activity_end":"2021-10-04 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59784","activity_notes":"WITH DAN ON MONDAY AT 8AM items to be moved within central cross -For Monday at 8am Please may I request two persons to help me move these items to another location within Central Cross. The new area is up a ladder to a mezzine floor hence the help required. The ladder is in place and fixed.Please liaise with me in advance if that's ok so I can assist.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 16:35 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 16:21 (jane)<\/b>For Monday at 8am <\/p>

04\/10\/2021 10:25 (dan)<\/b>Relocated items as requested<\/p>

04\/10\/2021 11:06 (roy)<\/b>As requested moved items into storage<\/p>

04\/10\/2021 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50406","activity_ticket_id":"48668","ticket_reference":"HDT49749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The door is jammed. Please remove all the existing locks and replace with a new FB locks.","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1381","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1381","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/21","activity_end":"2021-09-28 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59785","activity_notes":"The door is jammed. Please remove all the existing locks and replace with a new FB locks.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 16:49 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 11:05 (roy)<\/b>Remove fb4 lock.Filled large holes Fitted handle on inside of door.PLEASE NOTE:This door will continue to be a problem due to damp and leak. Door is not painted on the inside which is not protecting the bare timber door. Photos sent via email<\/p>

29\/09\/2021 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50407","activity_ticket_id":"48669","ticket_reference":"HDT49750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The doors are rubbing a bit (especially the one to the living room). ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/21","activity_end":"2021-09-29 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59786","activity_notes":"Description: The doors are rubbing a bit (especially the one to the living room). Roy Keys for today, Alan is going in between 2 and 3pm today","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 08:59 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:27 (jane)<\/b>Doors are specialist, arranging for door company to attend tomorrow via keys <\/p>

30\/09\/2021 11:35 (roy)<\/b>Sliding doors.Used WD40 to ease two doors but 3rd door is grinding but does close<\/p>

30\/09\/2021 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

06\/10\/2021 15:23 (sandra)<\/b>rollers slightly worn. To replace door shower wall would need to be removed. Door closing and opening fully <\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50408","activity_ticket_id":"48670","ticket_reference":"HDT49751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The light on the extractor fan doesn\u00e2\u20ac\u2122t work. A light in the bedroom and one in the living room are also not working. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/21","activity_end":"2021-09-29 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59787","activity_notes":"Description: The light on the extractor fan doesnt work. A light in the bedroom and one in the living room are also not working. ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 09:03 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:58 (alan)<\/b>Replace two faulty downlights in flat Found lamp holder in extractor hood to be damaged asked Office to order replacements<\/p>

29\/09\/2021 16:05 (jane)<\/b>Ordered 2No x lamp bulb holder sockets Should be delivered early next week <\/p>

08\/10\/2021 14:29 (alan)<\/b>Return to site and replace broken lamp holders in extractor hood<\/p>

11\/10\/2021 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50409","activity_ticket_id":"48660","ticket_reference":"HDT49741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair of plasterboard wall and redecoration ","ticket_address_1":"Suite 5","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 5","cs_id":"1378","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1378","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/21","activity_end":"2021-09-29 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59788","activity_notes":"Repair of plasterboard wall and redecoration Roy can you help Iain tomorrow morning Thursday 30th Sept 8am please to replace ceiling here, thanks !","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2021 13:42 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 11:33 (roy)<\/b>Removal of light fitting.Ian to replace plasterboardNTR once done<\/p>

01\/10\/2021 09:24 (iain)<\/b>Ceiling.<\/p>

04\/10\/2021 08:27 (roy)<\/b>Refitted light fitting<\/p>

08\/10\/2021 21:49 (dean)<\/b>Done 470.00<\/p>

11\/10\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50410","activity_ticket_id":"48671","ticket_reference":"HDT49752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Flat 7, the overhead shower does not work and has not since I moved in. Only the side shower head works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/21","activity_end":"2021-09-29 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59789","activity_notes":"Description: Flat 7, the overhead shower does not work and has not since I moved in. Only the side shower head worksCandice Macdonald - Flat 7candice.macdonald@gmail.com ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 09:26 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 11:09 (michaelk)<\/b>Attended site to investigate shower head. Instructed tenant on correct operation and left fully operational. 1hr 50.<\/p>

29\/09\/2021 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50411","activity_ticket_id":"48672","ticket_reference":"HDT49753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from the boiler room ","ticket_address_1":"Flat 2, 58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/21","activity_end":"2021-09-29 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59790","activity_notes":"Leak from the boiler room ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 09:47 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 09:56 (michaelk)<\/b>Attended site to investigate leak in boiler cupboard. Leak was coming from a filling loop which had been left open. Tightened connections and left off. Informed lilian regarding stored materials in boiler cupboard preventing us from inspecting all around the boiler. 1hr labour 50.<\/p>

29\/09\/2021 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50412","activity_ticket_id":"48673","ticket_reference":"HDT49754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR FRIDAY - VACANT plus faulty smoke alarms ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1383","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1383","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/21","activity_end":"2021-10-01 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59791","activity_notes":"To carry out full compliance testing For Friday, vacant","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 10:55 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 15:48 (michaelk)<\/b>Completed full compliance. 185<\/p>

01\/10\/2021 15:56 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 09:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/10\/2021 11:04 (alan)<\/b>Replace smoke alarms in bedroom and hallway Replace heat alarm in kitchen <\/p>

04\/10\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50413","activity_ticket_id":"48674","ticket_reference":"HDT49755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue for today ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/21","activity_end":"2021-09-29 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59792","activity_notes":"Boiler issue for today ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:05 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 21:10 (michaelk)<\/b>Attended site to investigate boiler fault. Worked through the diagnostics which was indicating ntc sensor faults. I will speak to cbre tomorrow as appliance is under warranty, regarding parts. 2hrs labour 95.<\/p>

30\/09\/2021 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50414","activity_ticket_id":"48675","ticket_reference":"HDT49756","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/14454 - Redecoration and door repairs ","ticket_address_1":"Flat 13","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"811","cs_address_2":"40\/41 Wimpole Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"811","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/09\/21","activity_end":"2021-09-29 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59793","activity_notes":" door repairs ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:23 (jane)<\/b>Door repairs need to be carried out first - to give Kim a date <\/p>

11\/10\/2021 12:07 (travis)<\/b>Roof plant room doors and frame works.<\/p>

21\/10\/2021 08:32 (jane)<\/b>Attending on Tuesday morning 26th October to carry out the painting in Flat 13<\/p>

21\/10\/2021 10:14 (dean)<\/b>Booked for Tuesday <\/p>

03\/11\/2021 14:57 (jane)<\/b>Programmed in for 16th November <\/p>

24\/11\/2021 19:40 (dean)<\/b>Done 580.00<\/p>

25\/11\/2021 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50415","activity_ticket_id":"48675","ticket_reference":"HDT49756","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/14454 - Redecoration and door repairs ","ticket_address_1":"Flat 13","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"811","cs_address_2":"40\/41 Wimpole Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"811","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/09\/21","activity_end":"2021-09-29 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59794","activity_notes":"Redecoration to kitchen Travis needs to do the door repairs first.","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:23 (jane)<\/b>Door repairs need to be carried out first - to give Kim a date <\/p>

11\/10\/2021 12:07 (travis)<\/b>Roof plant room doors and frame works.<\/p>

21\/10\/2021 08:32 (jane)<\/b>Attending on Tuesday morning 26th October to carry out the painting in Flat 13<\/p>

21\/10\/2021 10:14 (dean)<\/b>Booked for Tuesday <\/p>

03\/11\/2021 14:57 (jane)<\/b>Programmed in for 16th November <\/p>

24\/11\/2021 19:40 (dean)<\/b>Done 580.00<\/p>

25\/11\/2021 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50416","activity_ticket_id":"48676","ticket_reference":"HDT49757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leaking sink in the kitchen - Tenant will be home all day ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/21","activity_end":"2021-09-29 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59795","activity_notes":"To attend to leaking sink in the kitchen - Tenant will be home all day ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:28 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 21:13 (michaelk)<\/b>Attended site to investigate kitchen sink problems. Removed trap and confirmed correct operation but I was unable to clear blockage downstream. Roy to attend to clear. 1hr labour 50.<\/p>

30\/09\/2021 11:32 (roy)<\/b>Waste pipe to sink completely blocked with stones and what appears to be mud.Cleared blockage and tested.All ok<\/p>

30\/09\/2021 12:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50417","activity_ticket_id":"48677","ticket_reference":"HDT49758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights above Opera Tavern not working ","ticket_address_1":"23 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Catherine Street ","cs_id":"1385","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1385","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/21","activity_end":"2021-09-29 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59796","activity_notes":"Lights above Opera Tavern not working ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:45 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 07:20 (alan)<\/b>Reset MCB for outside lights There would appear to be an intermittent fault on the festoon lights installed by others Would recommend that the client gets the contracts back as under 1 year old <\/p>

30\/09\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50418","activity_ticket_id":"48678","ticket_reference":"HDT49759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/21","activity_end":"2021-10-01 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59797","activity_notes":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:13 (travis)<\/b>Disassembly of furniture,Bagging up of all possessions,Moving all items downstairs ready for collection.<\/p>

05\/10\/2021 11:27 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

05\/10\/2021 14:01 (alan)<\/b>Replace heat detector in main roomReplace all LED lamps for brighter lamps as per Lillans instructions<\/p>

05\/10\/2021 14:08 (dan)<\/b>Dismantled and removed basin vanity unit replaced basin and bath taps, replaced toilet seat, reassembled vanity unit.<\/p>

05\/10\/2021 15:31 (roy)<\/b>Started to do checks but called away.But did refix sink waste as both bowls faulty.Ian to take over<\/p>

06\/10\/2021 14:13 (alan)<\/b>Return to site and replace extractor fan in bathroom<\/p>

06\/10\/2021 16:06 (iain)<\/b>ITC's. Clearance.<\/p>

06\/10\/2021 16:08 (iain)<\/b>ITC's.<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50419","activity_ticket_id":"48679","ticket_reference":"HDT49760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/21","activity_end":"2021-10-01 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59798","activity_notes":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:58 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:31 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 12:01 (alan)<\/b>Replace blown lamps and faulty dimmer modules <\/p>

05\/10\/2021 10:06 (iain)<\/b>ITC's.<\/p>

05\/10\/2021 10:06 (iain)<\/b>2 fridge compartments on order.<\/p>

06\/10\/2021 10:28 (jane)<\/b>2 x fridge compartments on order <\/p>

08\/10\/2021 21:48 (dean)<\/b>Done 490.00<\/p>

13\/10\/2021 10:13 (jane)<\/b>Have requested access to fit the fridge parts tomorrow <\/p>

13\/10\/2021 11:47 (jane)<\/b>Keys for access tomorrow to fit the fridge freezer parts <\/p>

14\/10\/2021 11:20 (iain)<\/b>New fridge compartments fitted. ITC's complete.<\/p>

14\/10\/2021 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50420","activity_ticket_id":"48680","ticket_reference":"HDT49761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water and extractor fan not working plus boiler cupboard door - FOR 1PM ON THURSDAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/21","activity_end":"2021-09-29 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59799","activity_notes":"Not hot water and extractor fan not working Luca07366142485luca.enache@gmail.com","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 13:35 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 14:11 (jane)<\/b>Be home in an hour <\/p>

29\/09\/2021 15:29 (michaelk)<\/b>Attended site to investigate boiler fault. Re-pressurised heating system and left operational. Kitchen extract requires a replacement filter. Basin in bathroom requires a new trap. Will order both items. 1hr 50<\/p>

30\/09\/2021 15:03 (roy)<\/b>NTR tomorrow as arranged with tenant.Base of door rubbing on floor as floor is raised.Unable to sand down.Need to remove door snd plane down<\/p>

30\/09\/2021 20:23 (michaelk)<\/b>Returned to site to replace chrome adjustable basin trap as arranged.1 hr labour plus parts, total 88.19ex vat.<\/p>

04\/10\/2021 15:19 (roy)<\/b>Removed door to plane bottom of door.Replaced door and a okTenant still waiting on carbon filter for Extractor Fan<\/p>

07\/10\/2021 20:40 (michaelk)<\/b>Attended site to supply and fit carbon filter to kitchen extract. Completed work, 1 hr labour plus part. 95.80 ex vat.<\/p>

08\/10\/2021 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50421","activity_ticket_id":"48681","ticket_reference":"HDT49762","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to damp staining - provisionally booked for Thursday afternoon ","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"92 Harley Street ","cs_id":"603","cs_address_2":"","cs_town":"LONDON ","cs_postcode":"W1G 7HU","ticket_client_site":"603","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/21","activity_end":"2021-09-29 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59800","activity_notes":"To attend to damp staining - Provisionally booked for Thursday afternoon Can we have a call out as there is damp staining above the WC on the ground floor ceiling (not sure where this is coming from). If you can let me know when someone can attend please as they will need access to the flat above which I need to inform the tenant!","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 14:08 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 11:36 (roy)<\/b>Investigated leak but possibly 2 problem areas.Bath panel needs to be removed but marble tiled with no access point.May break while removing.Need permission Possible silicond needs redoing.Possible overflow problem but not leaking while on site<\/p>

13\/10\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50422","activity_ticket_id":"48669","ticket_reference":"HDT49750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The doors are rubbing a bit (especially the one to the living room). ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"29\/09\/21","activity_end":"2021-09-29 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59801","activity_notes":"Description: The doors are rubbing a bit (especially the one to the living room). Holly Turner - flat 2h_turner@hotmail.com ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2021 08:59 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:27 (jane)<\/b>Doors are specialist, arranging for door company to attend tomorrow via keys <\/p>

30\/09\/2021 11:35 (roy)<\/b>Sliding doors.Used WD40 to ease two doors but 3rd door is grinding but does close<\/p>

30\/09\/2021 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

06\/10\/2021 15:23 (sandra)<\/b>rollers slightly worn. To replace door shower wall would need to be removed. Door closing and opening fully <\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50423","activity_ticket_id":"48680","ticket_reference":"HDT49761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water and extractor fan not working plus boiler cupboard door - FOR 1PM ON THURSDAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59802","activity_notes":"For after 1pm on Thursday, Mike Keenan going in with you plus boiler cupboard door issue ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 13:35 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 14:11 (jane)<\/b>Be home in an hour <\/p>

29\/09\/2021 15:29 (michaelk)<\/b>Attended site to investigate boiler fault. Re-pressurised heating system and left operational. Kitchen extract requires a replacement filter. Basin in bathroom requires a new trap. Will order both items. 1hr 50<\/p>

30\/09\/2021 15:03 (roy)<\/b>NTR tomorrow as arranged with tenant.Base of door rubbing on floor as floor is raised.Unable to sand down.Need to remove door snd plane down<\/p>

30\/09\/2021 20:23 (michaelk)<\/b>Returned to site to replace chrome adjustable basin trap as arranged.1 hr labour plus parts, total 88.19ex vat.<\/p>

04\/10\/2021 15:19 (roy)<\/b>Removed door to plane bottom of door.Replaced door and a okTenant still waiting on carbon filter for Extractor Fan<\/p>

07\/10\/2021 20:40 (michaelk)<\/b>Attended site to supply and fit carbon filter to kitchen extract. Completed work, 1 hr labour plus part. 95.80 ex vat.<\/p>

08\/10\/2021 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50424","activity_ticket_id":"48683","ticket_reference":"HDT49764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical works - access on 01\/10\/21, Friday between 11 and 3 pm.","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/21","activity_end":"2021-10-01 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59803","activity_notes":"Electrical works - access on 01\/10\/21, Friday between 11 and 3 pm.dimmer switch for bathroom not working light in walk-in-closet needs to be changed ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 15:34 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 13:56 (alan)<\/b>1 Replace faulty dimmer module to bathroom lights 2 Replace faulty LED down lighter in wardrobe <\/p>

01\/10\/2021 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50425","activity_ticket_id":"48684","ticket_reference":"HDT49765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom light needs changing. - access on 07\/10\/21, Thursday between 11 and 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/21","activity_end":"2021-10-07 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59804","activity_notes":"Bathroom light needs changing. - access on 07\/10\/21, Thursday between 11 and 3","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 15:36 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 14:23 (alan)<\/b>No access <\/p>

07\/10\/2021 14:41 (alan)<\/b>Wrong address Should be flat1 1a Gerrard place Repair loose connection to bathroom light <\/p>

07\/10\/2021 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50426","activity_ticket_id":"48640","ticket_reference":"HDT49721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out pre-tenancy checks - FOR 30TH SEPTEMBER - New tenant moves in on 7th October ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/21","activity_end":"2021-09-29 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59805","activity_notes":"To carry out pre-tenancy checks - FOR 30TH SEPTEMBER - New tenant moves in on 7th October BathroomFaulty socket behind wash machine large round holes in ceiling. I think sensor and light has been removed (Alan)Missing smoke alarmLight not working (completed)Kitchen\/LoungeExtractor cooker hood light not workingunder counter lights. Cable is in place but lighting has been removedAlan to look at kitchen light knobs. All working but difficult to use","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 13:40 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 15:40 (iain)<\/b>ITC's.<\/p>

29\/09\/2021 15:41 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:45 (alan)<\/b>List of worksOrdered parts<\/p>

05\/10\/2021 14:03 (alan)<\/b>Complete list of works<\/p>

08\/10\/2021 21:49 (dean)<\/b>Done 440.00<\/p>

11\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50427","activity_ticket_id":"48676","ticket_reference":"HDT49757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leaking sink in the kitchen - Tenant will be home all day ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/21","activity_end":"2021-09-29 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59806","activity_notes":"To attend to leaking sink in the kitchen - Tenant will be home all day ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2021 11:28 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 21:13 (michaelk)<\/b>Attended site to investigate kitchen sink problems. Removed trap and confirmed correct operation but I was unable to clear blockage downstream. Roy to attend to clear. 1hr labour 50.<\/p>

30\/09\/2021 11:32 (roy)<\/b>Waste pipe to sink completely blocked with stones and what appears to be mud.Cleared blockage and tested.All ok<\/p>

30\/09\/2021 12:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50428","activity_ticket_id":"48685","ticket_reference":"HDT49766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out fixed wiring electrical inspection for tomorrow ","ticket_address_1":"Penthouse, 36 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse, 36 Gerrard Street","cs_id":"1392","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1392","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59807","activity_notes":"To carry out fixed wiring electrical inspection for tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 16:35 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 14:55 (alan)<\/b>Electrical inspection <\/p>

01\/10\/2021 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50429","activity_ticket_id":"48686","ticket_reference":"HDT49767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing ","ticket_address_1":"Penthouse, 36 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse, 36 Gerrard Street","cs_id":"1392","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1392","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/21","activity_end":"2021-09-29 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59808","activity_notes":"To carry out PAT testing Greg's flat","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 16:39 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 13:54 (roy)<\/b>Pat test<\/p>

01\/10\/2021 15:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50430","activity_ticket_id":"48687","ticket_reference":"HDT49768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing ","ticket_address_1":"3rd\/4th Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/21","activity_end":"2021-09-29 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59809","activity_notes":"To carry out PAT testing Greg's flat ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 16:41 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 13:54 (roy)<\/b>Pat test<\/p>

01\/10\/2021 15:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50431","activity_ticket_id":"48688","ticket_reference":"HDT49769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing ","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","cs_id":"1394","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/21","activity_end":"2021-09-29 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59810","activity_notes":"To carry out PAT testing Greg's flat ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 16:42 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 13:56 (roy)<\/b>Pat test<\/p>

01\/10\/2021 15:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50432","activity_ticket_id":"48689","ticket_reference":"HDT49770","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Please can you return to 80 Islington High Street as the tenant says the roof is still leaking","ticket_address_1":"80 Islington High Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"80 Islington High Street ","cs_id":"1029","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1029","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/21","activity_end":"2021-09-29 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59811","activity_notes":"Please can you return to 80 Islington High Street as the tenant says the roof is still leaking","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2021 16:45 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 16:49 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 14:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2021 09:18 (sandra)<\/b>booked for Wednesday <\/p>

13\/10\/2021 10:23 (travis)<\/b>Roof works\/internal gully clearance.<\/p>

13\/10\/2021 11:28 (roy)<\/b>Returned to carry out further works on the roof.Visited office to see exactly where problem is and it is the gulley near the rear of the building.This area is clear and can see no damage to lead work under the roof.Did clear gulley and checked to see free flowing<\/p>

13\/10\/2021 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50433","activity_ticket_id":"48690","ticket_reference":"HDT49771","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Could we have a call out tomorrow to the above please as one of the toilets isn\u00e2\u20ac\u2122t flushing please","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/21","activity_end":"2021-09-29 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59812","activity_notes":"Could we have a call out tomorrow to the above please as one of the toilets isnt flushing please","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 16:55 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 10:45 (michaelk)<\/b>Attended site to investigate bathroom toilet. Removed marble worktop and found the syphon arm snapped and the ballvalve and float heavily corroded. Both parts will be sourced and changed on Friday. 3hrs labour 95.<\/p>

01\/10\/2021 13:11 (michaelk)<\/b>Returned to site to carry out cistern repairs to toilet. Fitted new side entry float valve and float. Replaced concealed lever kit. Left in full working order. 2hrs labour plus parts. Total 143.80 ex vat.<\/p>

01\/10\/2021 15:55 (sandra)<\/b>(Ticket Closed)<\/p>

13\/12\/2021 14:26 (sandra)<\/b>keys from office for Wednesday 15th 9am<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50434","activity_ticket_id":"48691","ticket_reference":"HDT49772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Store metal magnetic door is not closing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Horse & Dolphin Bin Yard ","cs_id":"1396","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1396","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59813","activity_notes":" Store metal magnetic door is not closing.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 08:59 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 15:49 (alan)<\/b>Fault found to be Power supply unit Order replacement <\/p>

01\/10\/2021 09:56 (sandra)<\/b>https:\/\/www.lockshopdirect.co.uk\/products\/elmdene-12v-dc-switch-mode-psu-modules-12v-power-supply-modules-(non-boxed)-1a-power-output-to-load-39278\/part ordered <\/p>

01\/10\/2021 10:33 (sandra)<\/b>https:\/\/www.locks4.com\/payment\/?order=293661<\/p>

05\/10\/2021 10:25 (sandra)<\/b>12 day lead time <\/p>

17\/11\/2021 15:36 (alan)<\/b>Replace faulty power supply unit for door magnets<\/p>

17\/11\/2021 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50435","activity_ticket_id":"48692","ticket_reference":"HDT49773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Please repair closer on inner court yard door. Screws appear to be missing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5a Rupert Court ","cs_id":"1126","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1126","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/21","activity_end":"2021-09-30 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59814","activity_notes":" Please repair closer on inner court yard door. Screws appear to be missing","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:01 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 09:24 (iain)<\/b>Repair door closer.<\/p>

01\/10\/2021 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50436","activity_ticket_id":"48693","ticket_reference":"HDT49774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of jobs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/09\/21","activity_end":"2021-09-30 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59815","activity_notes":"List of jobs ]Please action the following and quote where necessary: site contact is Owen, Otwebber81@gmail.com.One of the wires preventing pigeons is broken on lounger right hand window There is a cracked tile in the bathroom and grout missing from several tilesThe button for the buzzer downstairs for Flat 2 is broken.Advise if the bathroom window is accessible for cleaningThe boiler is asking for its 12 month service interval - please service","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2021 09:07 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 09:11 (sandra)<\/b>access asked for Monday <\/p>

30\/09\/2021 12:35 (sandra)<\/b>booked for Tuesday 5th <\/p>

05\/10\/2021 09:22 (jane)<\/b>07834 374226 -FOR 1PM TODAY <\/p>

05\/10\/2021 13:17 (travis)<\/b>Attended and repaIred bird prevention wires to living room window.Taken measurements for blind and replacement bathroom floor tiles.<\/p>

05\/10\/2021 13:36 (michaelk)<\/b>Attended site to reset service message. Boiler was serviced 10 months ago, boiler will be serviced in December with all 9ther compliance. 1hr labour 50.<\/p>

05\/10\/2021 16:27 (jane)<\/b>Floor tiles on order <\/p>

11\/10\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 14:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2021 15:06 (jane)<\/b>Requested access on Wednesday 20th October in the morning to fit the new floor tiles <\/p>

21\/10\/2021 08:29 (jane)<\/b>Attending on Wednesday 27th October to replace floor tiles, keys for access <\/p>

28\/10\/2021 10:52 (jane)<\/b>Tiles were not the correct colour, have ordered samples to show the tenant<\/p>

01\/11\/2021 12:24 (travis)<\/b>Tiling\/grouting works to bathroom shelves and floor.<\/p>

01\/11\/2021 13:02 (travis)<\/b>Tiling works.<\/p>

18\/11\/2021 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50437","activity_ticket_id":"48693","ticket_reference":"HDT49774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of jobs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/21","activity_end":"2021-10-05 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59816","activity_notes":"List of jobs TUESDAY 5TH Please action the following and quote where necessary: site contact is Owen, Otwebber81@gmail.com.One of the wires preventing pigeons is broken on lounger right hand window There is a cracked tile in the bathroom and grout missing from several tilesAdvise if the bathroom window is accessible for cleaning","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:07 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 09:11 (sandra)<\/b>access asked for Monday <\/p>

30\/09\/2021 12:35 (sandra)<\/b>booked for Tuesday 5th <\/p>

05\/10\/2021 09:22 (jane)<\/b>07834 374226 -FOR 1PM TODAY <\/p>

05\/10\/2021 13:17 (travis)<\/b>Attended and repaIred bird prevention wires to living room window.Taken measurements for blind and replacement bathroom floor tiles.<\/p>

05\/10\/2021 13:36 (michaelk)<\/b>Attended site to reset service message. Boiler was serviced 10 months ago, boiler will be serviced in December with all 9ther compliance. 1hr labour 50.<\/p>

05\/10\/2021 16:27 (jane)<\/b>Floor tiles on order <\/p>

11\/10\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 14:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2021 15:06 (jane)<\/b>Requested access on Wednesday 20th October in the morning to fit the new floor tiles <\/p>

21\/10\/2021 08:29 (jane)<\/b>Attending on Wednesday 27th October to replace floor tiles, keys for access <\/p>

28\/10\/2021 10:52 (jane)<\/b>Tiles were not the correct colour, have ordered samples to show the tenant<\/p>

01\/11\/2021 12:24 (travis)<\/b>Tiling\/grouting works to bathroom shelves and floor.<\/p>

01\/11\/2021 13:02 (travis)<\/b>Tiling works.<\/p>

18\/11\/2021 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50438","activity_ticket_id":"48694","ticket_reference":"HDT49775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please repair damage to street door lock plate ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/21","activity_end":"2021-09-30 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59817","activity_notes":"Please repair damage to street door lock plate ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2021 09:13 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 13:11 (roy)<\/b>Removed plate which was stopping the door from closing.This lock is not used<\/p>

01\/10\/2021 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50439","activity_ticket_id":"48694","ticket_reference":"HDT49775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please repair damage to street door lock plate ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/21","activity_end":"2021-09-30 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59818","activity_notes":"Please repair damage to street door lock plate ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:13 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 13:11 (roy)<\/b>Removed plate which was stopping the door from closing.This lock is not used<\/p>

01\/10\/2021 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50440","activity_ticket_id":"48695","ticket_reference":"HDT49776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The radiators are not working - No heating in the house","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59819","activity_notes":"Monday 8 - 9am The radiators are not working - No heating in the house - waiting on access ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:17 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 11:37 (michaelk)<\/b>Attended site to investigate heating. Radiator valve was jammed, left fully operational. 1hr labour 50.<\/p>

04\/10\/2021 11:37 (michaelk)<\/b>Attended site to investigate heating. Radiator valve was jammed, left fully operational. 1hr labour 50.<\/p>

04\/10\/2021 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50441","activity_ticket_id":"48696","ticket_reference":"HDT49777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom buzzer is faulty - When people buzz to get in the office does not receive the notification or message","ticket_address_1":"21\/22 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"30\/09\/21","activity_end":"2021-09-30 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59820","activity_notes":"Intercom buzzer is faulty - When people buzz to get in the office does not receive the notification or message","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2021 09:20 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50442","activity_ticket_id":"48676","ticket_reference":"HDT49757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leaking sink in the kitchen - Tenant will be home all day ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/21","activity_end":"2021-09-30 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59821","activity_notes":"To attend to leaking sink in the kitchen - Tenant will be home all day ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:28 (System)<\/b>Ticket Created<\/p>

29\/09\/2021 21:13 (michaelk)<\/b>Attended site to investigate kitchen sink problems. Removed trap and confirmed correct operation but I was unable to clear blockage downstream. Roy to attend to clear. 1hr labour 50.<\/p>

30\/09\/2021 11:32 (roy)<\/b>Waste pipe to sink completely blocked with stones and what appears to be mud.Cleared blockage and tested.All ok<\/p>

30\/09\/2021 12:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50443","activity_ticket_id":"48697","ticket_reference":"HDT49778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We have a leak coming through the ceiling in the ground level toilet and it's coming from the flats above. ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/21","activity_end":"2021-09-30 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59822","activity_notes":"We have a leak coming through the ceiling in the ground level toilet and it's coming from the flats above. Access into Flat A this morning as tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:41 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 11:25 (roy)<\/b>Leak from shower. Silicone has opened up and tenant will let us know of tomorrow is convenient for us to return. Tenants to use bath instead <\/p>

08\/10\/2021 12:18 (dan)<\/b>Cleaned roof area and outlet<\/p>

08\/10\/2021 12:37 (sandra)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 15:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/10\/2021 16:46 (sandra)<\/b>appointment postponed as tenant is unwell. Rad will contact us when they are better or after the 22nd when the tenant leave.<\/p>

14\/10\/2021 16:42 (jane)<\/b>Re-booked for Friday morning at 9:30amJeff from Portland Brown 07780976185 will meet engineer at the property. <\/p>

15\/10\/2021 10:55 (dan)<\/b>Leak investigation\/bathroom\/plumbing inspection, resealed shower<\/p>

15\/10\/2021 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50444","activity_ticket_id":"48698","ticket_reference":"HDT49779","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/14455 - Change the en-suite shower enclosure and bathroom bath screen ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/21","activity_end":"2021-10-26 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59823","activity_notes":"Change the en-suite shower enclosure and bathroom bath screen For Tuesday 26th - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 10:12 (jane)<\/b>We chased the delivery and just waiting for them to track it.<\/p>

19\/10\/2021 09:36 (jane)<\/b>Requested access for Friday morning <\/p>

19\/10\/2021 10:28 (jane)<\/b>Confirmed for Friday, keys for access <\/p>

20\/10\/2021 12:50 (jane)<\/b>Re-programmed in for Tuesday 26th - keys for access <\/p>

03\/11\/2021 14:27 (michaelk)<\/b>Attended site to complete quoted works. Left fully operational 1066.19 ex vat.<\/p>

03\/11\/2021 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50445","activity_ticket_id":"48699","ticket_reference":"HDT49780","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can we have two bolts cut off the chains holding the plastic planters please asap? ","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"92 Harley Street ","cs_id":"1402","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1402","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/21","activity_end":"2021-09-30 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59824","activity_notes":"Can we have two bolts cut off the chains holding the plastic planters please asap? ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 10:42 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 15:04 (roy)<\/b>Bolts have been cut off and plastic planters removed<\/p>

01\/10\/2021 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50446","activity_ticket_id":"48700","ticket_reference":"HDT49781","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency Light test PO200726297","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Mercer Street ","cs_id":"1403","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59825","activity_notes":"Emergency Light test ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 10:59 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 10:59 (sandra)<\/b>180 <\/p>

14\/10\/2021 11:03 (alan)<\/b>Carry out emergency light test as per quote<\/p>

14\/10\/2021 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50447","activity_ticket_id":"48701","ticket_reference":"HDT49782","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5 Year Fixed Wiring Test PO200726296","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Mercer Street ","cs_id":"1404","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1404","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59826","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 11:00 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 11:00 (sandra)<\/b>450<\/p>

21\/10\/2021 21:17 (alan)<\/b>Electrical inspection <\/p>

21\/10\/2021 21:18 (alan)<\/b>Compete electrical inspection <\/p>

22\/10\/2021 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50448","activity_ticket_id":"48703","ticket_reference":"HDT49784","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights in 2nd floor toilet not switching off","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59827","activity_notes":"lights in 2nd floor toilet not switching off","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 11:52 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 14:56 (alan)<\/b>Replace faulty movements sensor to 2nd floor gents WC<\/p>

01\/10\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50449","activity_ticket_id":"48704","ticket_reference":"HDT49785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room light and washing machine ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59828","activity_notes":"Description: Please contact Holly Turner, h_turner@hotmail.com, 07578559303 for access1: Living room light only turns on for a short time before turning off again.keys - although R&B are going here in about an hour. ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 11:55 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 13:04 (sandra)<\/b>booked for 5th October 10 am - 2pm. can you confirm access please? We can pick up keys in your absence if convenient.<\/p>

30\/09\/2021 15:53 (alan)<\/b>Replace blown lamps in kitchen<\/p>

01\/10\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

01\/10\/2021 09:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2021 16:50 (sandra)<\/b>keys <\/p>

06\/10\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50450","activity_ticket_id":"48704","ticket_reference":"HDT49785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room light and washing machine ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/09\/21","activity_end":"2021-09-30 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59829","activity_notes":"Description: Please contact Holly Turner, h_turner@hotmail.com, 07578559303 for access1: Living room light only turns on for a short time before turning off again.2: The washing machine drawer (i.e. where you put detergent and fabric conditioner in) filled up with water and has not drained away when we ran the washing machine. This means that it spills out water when you open it. Could you look into this too please. ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2021 11:55 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 13:04 (sandra)<\/b>booked for 5th October 10 am - 2pm. can you confirm access please? We can pick up keys in your absence if convenient.<\/p>

30\/09\/2021 15:53 (alan)<\/b>Replace blown lamps in kitchen<\/p>

01\/10\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

01\/10\/2021 09:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2021 16:50 (sandra)<\/b>keys <\/p>

06\/10\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50451","activity_ticket_id":"48706","ticket_reference":"HDT49787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":", can you arrange for an engineer to attend to check on the heating please. Tenant reported it's not working.","ticket_address_1":"Flat 1A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"1407","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1407","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/21","activity_end":"2021-09-30 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59830","activity_notes":"TENANT HOME FOR ACCESS , can you arrange for an engineer to attend to check on the heating please. Tenant reported it's not working.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 12:15 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 20:20 (michaelk)<\/b>Attended site to investigate reported heating fault. Adjusted boiler temperature to 72c and tested heating controls. Showed tenants how to control the system. 1hr labour 50<\/p>

01\/10\/2021 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50452","activity_ticket_id":"48707","ticket_reference":"HDT49788","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"DS\/JH\/14466 - Redecoration PO200725067","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"42 Monmouth Street ","cs_id":"1391","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1391","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/09\/21","activity_end":"2021-09-30 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59831","activity_notes":"Redecoration ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2021 21:51 (dean)<\/b>Done 320.00<\/p>

11\/10\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 12:07 (sandra)<\/b>emailed for PO number and sent quote over for reference. <\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50453","activity_ticket_id":"48693","ticket_reference":"HDT49774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of jobs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59832","activity_notes":"List of jobs The boiler is asking for its 12 month service interval - please servicetuesday 5th ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:07 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 09:11 (sandra)<\/b>access asked for Monday <\/p>

30\/09\/2021 12:35 (sandra)<\/b>booked for Tuesday 5th <\/p>

05\/10\/2021 09:22 (jane)<\/b>07834 374226 -FOR 1PM TODAY <\/p>

05\/10\/2021 13:17 (travis)<\/b>Attended and repaIred bird prevention wires to living room window.Taken measurements for blind and replacement bathroom floor tiles.<\/p>

05\/10\/2021 13:36 (michaelk)<\/b>Attended site to reset service message. Boiler was serviced 10 months ago, boiler will be serviced in December with all 9ther compliance. 1hr labour 50.<\/p>

05\/10\/2021 16:27 (jane)<\/b>Floor tiles on order <\/p>

11\/10\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 14:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2021 15:06 (jane)<\/b>Requested access on Wednesday 20th October in the morning to fit the new floor tiles <\/p>

21\/10\/2021 08:29 (jane)<\/b>Attending on Wednesday 27th October to replace floor tiles, keys for access <\/p>

28\/10\/2021 10:52 (jane)<\/b>Tiles were not the correct colour, have ordered samples to show the tenant<\/p>

01\/11\/2021 12:24 (travis)<\/b>Tiling\/grouting works to bathroom shelves and floor.<\/p>

01\/11\/2021 13:02 (travis)<\/b>Tiling works.<\/p>

18\/11\/2021 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50454","activity_ticket_id":"48708","ticket_reference":"HDT49789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damp patch to be investigated and handrail broken ","ticket_address_1":"Flat 6, Goodwins House, 55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/21","activity_end":"2021-10-04 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59833","activity_notes":"damp patch to be investigated and handrail broken MONDAY AFTER 10 AM ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 12:54 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 13:32 (sandra)<\/b>BOOKED MONDAY TENANT IS AT HOME <\/p>

04\/10\/2021 11:22 (travis)<\/b>Removed handrail,Obtained X2 matching chrome handrail brackets,refitted handrail,Tightened up handrail on opposite side.Access to apartment one will be needed to access section of roof where repairs need to be done to prevent any further damp.<\/p>

04\/10\/2021 11:27 (jane)<\/b>This is for Flat 6a <\/p>

04\/10\/2021 15:51 (jane)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 16:20 (jane)<\/b>Arranging access into Flat 1<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50455","activity_ticket_id":"48709","ticket_reference":"HDT49790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant has said that she has a small leak into her flat.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"23a Rathbone Street ","cs_id":"1408","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1408","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/21","activity_end":"2021-09-30 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59834","activity_notes":"The tenant has said that she has a small leak into her flat.Reddan have had a quick look and it seems it may be from the plastic decking. The roof underneath may be in need of repair.","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2021 14:23 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 14:24 (sandra)<\/b>access asked for Monday <\/p>

01\/10\/2021 16:40 (sandra)<\/b>emailed for access Monday <\/p>

04\/10\/2021 15:40 (dan)<\/b>Email report sent, sections of decking and membrane to be removed to carry out repairs <\/p>

05\/10\/2021 10:53 (jane)<\/b>Following inspection requested Friday morning to carry out below 2 engineers required for approx 4hrs to remove sections of composite decking and membrane beneath to carry out repairs to roof surface.<\/p>

05\/10\/2021 13:42 (jane)<\/b>Programmed in for Wednesday at 8:30am tenant will give access <\/p>

07\/10\/2021 06:20 (dan)<\/b>Removed decking, resealed section of flat roof, sealed around timber window frames, refitted decking.<\/p>

07\/10\/2021 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50456","activity_ticket_id":"48465","ticket_reference":"HDT49546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tFlat 7 leak on the left side on the entrance doors","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1248","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1248","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/21","activity_end":"2021-09-30 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59835","activity_notes":"Flat 7 leak on the left side on the entrance doorsTUESDAY AFTER 10AM","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2021 16:59 (System)<\/b>Ticket Created<\/p>

11\/09\/2021 09:57 (roy)<\/b>Same leak as flat 3.Need access onto roof or possibly flat 1 or 2.Further investigation is needed<\/p>

01\/10\/2021 16:29 (sandra)<\/b>access asked for Flats 1 and 2 for Tuesday <\/p>

01\/10\/2021 16:54 (sandra)<\/b>TUESDAY AFTER 10 AM <\/p>

05\/10\/2021 16:14 (dan)<\/b>Inspected flats 7, 3 & 1, traced leak to raised brickwork and flat lead roof area on decking, second man needed to safely access with ladder<\/p>

08\/10\/2021 14:24 (sandra)<\/b>pick up keys and knock first to get access to flat 1 to complete the roof works. <\/p>

13\/10\/2021 15:54 (dan)<\/b>Have accessed and inspected source of rain water at high level, smoke vent brick structure <\/p>

13\/10\/2021 15:54 (dan)<\/b>Have accessed and inspected source of rain water at high level, smoke vent brick structure <\/p>

15\/10\/2021 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50457","activity_ticket_id":"48550","ticket_reference":"HDT49631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Lima Restaurant ","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/21","activity_end":"2021-09-30 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59836","activity_notes":"Monday 4th leak from toilet or shower flat 13. need complete investigation as leaking in to Lima restaurant ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 16:00 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 11:13 (travis)<\/b>Sourced leak into Lima restaurant,to flat 13 above.Flush pipe leaking on connection to cistern when flushed.Plumber required, access to below cistern difficult.Video via WhatsApp.<\/p>

17\/09\/2021 13:46 (jane)<\/b>Flat 13, 30 Rathbone Place - Have requested access to inspect the leaking toilet - Awaiting on Alex to confirm <\/p>

17\/09\/2021 16:56 (jane)<\/b>Out of hours engineer attending tomorrow to see if anything can be done to the toilet <\/p>

18\/09\/2021 15:00 (roy)<\/b>Could find no leak behind toilet but shower completely blocked and when used water ran over tray.Cleared blockage.But silicone needs redoing and missing door seal needs to be fitted<\/p>

20\/09\/2021 10:05 (sandra)<\/b>Could not find any leak from the toilet HOWEVER.......Shower was completely blocked and when used the bathroom got flooded and there was 4-5 adults using the shower.Have cleaned out the trap and water running away lovely.But there is a missing door seal and silicone needs redoing around the tray and glass door frame and back of toilet.This is causing minimal water to escape but will only get worse1 day required<\/p>

24\/09\/2021 14:05 (jane)<\/b>Requested for Tuesday 28th September to run to inspect leaking toilet and replace silicone <\/p>

24\/09\/2021 15:08 (jane)<\/b>Booked in with Urban Chic for 3rd October, to repair toilet and replace sealant <\/p>

29\/09\/2021 08:42 (jane)<\/b>Re-booked in with Urban Chic for Monday 4th October, to repair toilet and replace sealant<\/p>

29\/09\/2021 17:59 (roy)<\/b>Returned today but leak has moved.Visiting flat 13 on monday<\/p>

30\/09\/2021 09:30 (sandra)<\/b>access to Flat 13 on Monday <\/p>

04\/10\/2021 13:01 (dan)<\/b>Removed cistern, repaired flush pipe, tested<\/p>

04\/10\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 14:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2021 16:42 (roy)<\/b>Leak into Restaurant again.Worse than ever.Investigste flat 13 and 14 but ran xhowetzsnd toilets but no leak.Need access into flats above<\/p>

11\/10\/2021 12:53 (dan)<\/b>Carried out thorough water testing to 9 and 13, concluded that 13 shower enclosure\/human error is cause of flooding, quote sent.<\/p>

11\/10\/2021 14:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/10\/2021 14:59 (roy)<\/b>With Danny access into flats 13 and 9 but no access into the restaurant.Ran showers but could only look through restaurant shop window but could see no leak.Danny said shower doors need replacing for sliding door as it is leaking but I am not 100% convinced bevmcause there was a lot of water on the floor last week.But a leaking shower door needs fixing. Quote <\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50458","activity_ticket_id":"48697","ticket_reference":"HDT49778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We have a leak coming through the ceiling in the ground level toilet and it's coming from the flats above. ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59837","activity_notes":"We have a leak coming through the ceiling in the ground level toilet and it's coming from the flats above. today 12 - 1pm someone will be there for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:41 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 11:25 (roy)<\/b>Leak from shower. Silicone has opened up and tenant will let us know of tomorrow is convenient for us to return. Tenants to use bath instead <\/p>

08\/10\/2021 12:18 (dan)<\/b>Cleaned roof area and outlet<\/p>

08\/10\/2021 12:37 (sandra)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 15:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/10\/2021 16:46 (sandra)<\/b>appointment postponed as tenant is unwell. Rad will contact us when they are better or after the 22nd when the tenant leave.<\/p>

14\/10\/2021 16:42 (jane)<\/b>Re-booked for Friday morning at 9:30amJeff from Portland Brown 07780976185 will meet engineer at the property. <\/p>

15\/10\/2021 10:55 (dan)<\/b>Leak investigation\/bathroom\/plumbing inspection, resealed shower<\/p>

15\/10\/2021 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50459","activity_ticket_id":"48710","ticket_reference":"HDT49791","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59838","activity_notes":"Meter Reading - FOR THIS AFTERNOON 5a Mercer Street. 10 Slingsby Place and 17 Slingsby Place ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 15:05 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 16:41 (sandra)<\/b>emailed for Wednesday <\/p>

07\/10\/2021 06:21 (dan)<\/b>Meter readings<\/p>

07\/10\/2021 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50460","activity_ticket_id":"48711","ticket_reference":"HDT49792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"13 New Row - Six Monthly","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59839","activity_notes":"Quote MDR\/JH\/10577 - Six Monthly inspection and clearing of lightwell area leaving clear","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 15:06 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 11:23 (dan)<\/b>Inspected and cleared area<\/p>

04\/10\/2021 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50461","activity_ticket_id":"48666","ticket_reference":"HDT49747","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drains and gutters to be cleaned ","ticket_address_1":"19\/28 Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19\/28 Devonshire Close ","cs_id":"718","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"718","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/21","activity_end":"2021-10-19 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59840","activity_notes":"Drains and gutters to be cleaned FOR 19TH OCTOBER #Can you let me have some dates when the drains and gutters can be cleaned and checked to all flats and drains in the Close please (I will need to try and organise as many with residents to give access as possible on the day) also some can be accessed via the roof and the staircases leading down to the top floor flats but the lower flat will require access unless your operatives can do so by dropping a ladder down?","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2021 16:32 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 16:35 (sandra)<\/b>emailed for Wednesday or Thursday <\/p>

01\/10\/2021 16:42 (sandra)<\/b>kim on holiday until 18th. Asked for the 19th <\/p>

04\/10\/2021 08:47 (jane)<\/b>Confirmed for 19th October <\/p>

06\/10\/2021 12:02 (sandra)<\/b>We currently have access to both 19A and 28A who will give roof access to the gulleys and drains to the top floor flats along either side of the blocks.All the top floor flats can be accessed (in respect of gulleys from the roof) Just the lower flats you will need access to in order to clear there ones.Access to the lower flats so far is 28, 27, 23 Still waiting on 21, 25 to respond (these are lower flats) You will not be able to access the following:19 Lower Flat (they are away)<\/p>

11\/10\/2021 10:51 (sandra)<\/b>Just to confirm the following for the 19th October we have organised access as follows:- We need an approx. time please to pass on asap:19A will give access to the roof and this will get you up to the roof gulleys and also access to 21A, 23A gulliesLower gulleys in the same block we only have access at the moment to 23 no access to 19 and still waiting to hear on 21.Opposite block 28A will give access to roof gulleys and also allows access to 27A (who will be home) 27 will give access and also to 25 (same agent). Just confirm timing please so I can pass this on.<\/p>

11\/10\/2021 10:53 (sandra)<\/b>8.30 am <\/p>

19\/10\/2021 11:34 (jane)<\/b>Tenants couldn't wait in, awaiting another date <\/p>

07\/12\/2021 09:59 (sandra)<\/b>emailed for a date to complete the works<\/p>

21\/12\/2021 09:48 (sandra)<\/b>Is being rescheduled with Kim for the NEW Year once has access <\/p>

05\/01\/2022 10:40 (sandra)<\/b>emailed for access <\/p>

12\/01\/2022 16:51 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

25\/01\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 14:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50462","activity_ticket_id":"48702","ticket_reference":"HDT49783","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Porters Flat toilet is constantly running","ticket_address_1":"F19\/23 Wimpole Mews ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"F19\/23 Wimpole Mews ","cs_id":"1405","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1405","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59841","activity_notes":"Porters Flat toilet is constantly runningMONDAY ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 11:02 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 09:16 (dan)<\/b>Removed pan and cistern, dismantled and replaced inlet valve.<\/p>

08\/10\/2021 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50463","activity_ticket_id":"48705","ticket_reference":"HDT49786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet is broken ","ticket_address_1":"25 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 New Row ","cs_id":"1406","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1406","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59842","activity_notes":"Toilet is broken Sanitary System and the flush system is pretty slow. This is for the retail unit Mooboo. Contact is dean Yang, 07848 923 669, dean@mooboo.me ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2021 12:13 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:43 (jane)<\/b>Attending Tuesday morning <\/p>

05\/10\/2021 08:51 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 09:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2021 16:16 (dan)<\/b>Basement flooded, removed panels and inspected pump pit, removed toilet and panels, removed obstruction from macerator, cleaned and removed surface water from basement<\/p>

05\/10\/2021 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50464","activity_ticket_id":"48709","ticket_reference":"HDT49790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant has said that she has a small leak into her flat.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"23a Rathbone Street ","cs_id":"1408","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1408","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59843","activity_notes":"Tenant home The tenant has said that she has a small leak into her flat.Reddan have had a quick look and it seems it may be from the plastic decking. The roof underneath may be in need of repair.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 14:23 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 14:24 (sandra)<\/b>access asked for Monday <\/p>

01\/10\/2021 16:40 (sandra)<\/b>emailed for access Monday <\/p>

04\/10\/2021 15:40 (dan)<\/b>Email report sent, sections of decking and membrane to be removed to carry out repairs <\/p>

05\/10\/2021 10:53 (jane)<\/b>Following inspection requested Friday morning to carry out below 2 engineers required for approx 4hrs to remove sections of composite decking and membrane beneath to carry out repairs to roof surface.<\/p>

05\/10\/2021 13:42 (jane)<\/b>Programmed in for Wednesday at 8:30am tenant will give access <\/p>

07\/10\/2021 06:20 (dan)<\/b>Removed decking, resealed section of flat roof, sealed around timber window frames, refitted decking.<\/p>

07\/10\/2021 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50465","activity_ticket_id":"48712","ticket_reference":"HDT49793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in lift ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59844","activity_notes":"light out in lift ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 15:40 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 16:10 (alan)<\/b>This is a fault with the light fitting and will require the lift engineer to repair<\/p>

01\/10\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50466","activity_ticket_id":"48713","ticket_reference":"HDT49794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb in the bedroom is flickering","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59845","activity_notes":"Light bulb in the bedroom is flickeringFRIDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 15:42 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 15:06 (alan)<\/b>Replaced faulty light switch to bedroom lights<\/p>

01\/10\/2021 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50467","activity_ticket_id":"48714","ticket_reference":"HDT49795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven and lighting ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/21","activity_end":"2021-09-30 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59846","activity_notes":"Oven and lighting I was wondering if someone could perhaps come fix the lights underneath the kitchen cupboards? I mentioned this on the inventory list.Also, the oven stopped working? Could someone perhaps come inspect it?","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 16:46 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 16:47 (sandra)<\/b>access asked for Friday <\/p>

04\/10\/2021 15:35 (alan)<\/b>Reset oven and replace blown lamps in under kitchen cupboard lights<\/p>

04\/10\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50468","activity_ticket_id":"48715","ticket_reference":"HDT49796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiators are not working ","ticket_address_1":"Flat 1","ticket_address_2":"17-21 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1409","cs_address_2":"17-21 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1409","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/21","activity_end":"2021-10-01 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59847","activity_notes":"Radiators are not working ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 09:08 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 09:47 (sandra)<\/b>neither of the numbers are in service. asked for this afternoon between 2 - 4pm <\/p>

04\/10\/2021 12:49 (jane)<\/b>Should read 17 Catherine Street <\/p>

04\/10\/2021 20:59 (michaelk)<\/b>Attended site to investigate heating problems. Re-balanced radiators and confirmed correct operation of heating. 2hrs labour <\/p>

05\/10\/2021 08:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50469","activity_ticket_id":"48716","ticket_reference":"HDT49797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power supply to the kitchen ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1410","cs_address_2":"76 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1410","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/21","activity_end":"2021-10-01 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59848","activity_notes":"no power supply to the kitchen ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 09:12 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 11:41 (alan)<\/b>Reset MCB for kitchen Fault found to be lamps in kitchen extractor hood Lamps had toblown and tripped MCB Replace lamps tested and left working <\/p>

01\/10\/2021 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50470","activity_ticket_id":"48717","ticket_reference":"HDT49798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom not working ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/10\/21","activity_end":"2021-10-01 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59849","activity_notes":"Intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2021 09:14 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50471","activity_ticket_id":"48704","ticket_reference":"HDT49785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room light and washing machine ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/10\/21","activity_end":"2021-10-01 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59850","activity_notes":"Description: Please contact Holly Turner, h_turner@hotmail.com, 07578559303 for access1: Living room light only turns on for a short time before turning off again.2: The washing machine drawer (i.e. where you put detergent and fabric conditioner in) filled up with water and has not drained away when we ran the washing machine. This means that it spills out water when you open it. Could you look into this too please. ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2021 11:55 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 13:04 (sandra)<\/b>booked for 5th October 10 am - 2pm. can you confirm access please? We can pick up keys in your absence if convenient.<\/p>

30\/09\/2021 15:53 (alan)<\/b>Replace blown lamps in kitchen<\/p>

01\/10\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

01\/10\/2021 09:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2021 16:50 (sandra)<\/b>keys <\/p>

06\/10\/2021 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50472","activity_ticket_id":"48718","ticket_reference":"HDT49799","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"door stop in the basement toilets needs to be replaced","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/21","activity_end":"2021-10-01 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59851","activity_notes":"door stop in the basement toilets needs to be replacedTODAY IF POSSIBLE ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 12:05 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 16:53 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 08:29 (iain)<\/b>Doorstop.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50473","activity_ticket_id":"48282","ticket_reference":"HDT49363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks and meter reads - 1 October 2021.- To be completed close of business 5th October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/10\/21","activity_end":"2021-10-01 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59852","activity_notes":"inter-tenancy checks and meter reads - 1 October 2021.- To be completed close of business 5th October ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 09:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:30 (iain)<\/b>ITC's and meter readings.<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 21:47 (dean)<\/b>Done 80.00<\/p>

11\/10\/2021 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50474","activity_ticket_id":"48679","ticket_reference":"HDT49760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/10\/21","activity_end":"2021-10-01 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59853","activity_notes":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October Decoration is required scuffs and screw holes ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:58 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:31 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 12:01 (alan)<\/b>Replace blown lamps and faulty dimmer modules <\/p>

05\/10\/2021 10:06 (iain)<\/b>ITC's.<\/p>

05\/10\/2021 10:06 (iain)<\/b>2 fridge compartments on order.<\/p>

06\/10\/2021 10:28 (jane)<\/b>2 x fridge compartments on order <\/p>

08\/10\/2021 21:48 (dean)<\/b>Done 490.00<\/p>

13\/10\/2021 10:13 (jane)<\/b>Have requested access to fit the fridge parts tomorrow <\/p>

13\/10\/2021 11:47 (jane)<\/b>Keys for access tomorrow to fit the fridge freezer parts <\/p>

14\/10\/2021 11:20 (iain)<\/b>New fridge compartments fitted. ITC's complete.<\/p>

14\/10\/2021 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50475","activity_ticket_id":"48719","ticket_reference":"HDT49800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Street door not locking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"17a Catherine Street ","cs_id":"1411","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1411","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/10\/21","activity_end":"2021-10-01 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59854","activity_notes":"Street door not locking ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 14:05 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 16:53 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 08:33 (iain)<\/b>Repair to cylinder, replace backbox and ease and adjust door.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50476","activity_ticket_id":"48720","ticket_reference":"HDT49801","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"roof leak - needs temporary solution ","ticket_address_1":"262 Fulham Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW10 2EL","cs_address_1":"262 Fulham Road ","cs_id":"1412","cs_address_2":"","cs_town":"London ","cs_postcode":"SW10 2EL","ticket_client_site":"1412","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/21","activity_end":"2021-10-01 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59855","activity_notes":"As per our discussion a few minutes ago, the tenant of the above property Petra's Place (a children's nursery specialising in children with special needs & autism) has reported a roof leak into their part of the property.We are worried that this may cause further problems over the weekend.","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 14:56 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 17:29 (roy)<\/b>Carried out repairs to broken gulley and to felt roof. Removed weeds growing on brickwork and cleaned out gulley.Not obvious where leak is coming from but where work was carried out is roughly the area<\/p>

04\/10\/2021 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50477","activity_ticket_id":"48721","ticket_reference":"HDT49802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/10\/21","activity_end":"2021-10-01 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59856","activity_notes":"Toilet leaking monday pm with keys Alan going in too","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 16:45 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 14:45 (dan)<\/b>New flush valve ordered for collection on tuesday<\/p>

05\/10\/2021 08:44 (jane)<\/b>New flush valve ordered for collection on tuesday<\/p>

07\/10\/2021 15:41 (dan)<\/b>Dismantled cistern, replaced flush valve<\/p>

07\/10\/2021 15:50 (jane)<\/b>(Ticket Closed)<\/p>

18\/10\/2021 13:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/10\/2021 14:19 (dan)<\/b>Removed pan and cistern, replaced pan connector, noticed pipework holding water due to scale build up, cleaned pipework<\/p>

18\/10\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50478","activity_ticket_id":"48722","ticket_reference":"HDT49803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"buzzing socket ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/21","activity_end":"2021-10-01 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59857","activity_notes":"buzzing socket monday pm with keys and dan is going to one of the sockets started buzzing \/ sparking when i plugged something in yesterday. It is the socket on the wall to the left of the kitchen ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 16:47 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:45 (jane)<\/b>Keys for access this afternoon <\/p>

04\/10\/2021 13:29 (alan)<\/b>Repair loose connection on socket in kitchen <\/p>

04\/10\/2021 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50479","activity_ticket_id":"48722","ticket_reference":"HDT49803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"buzzing socket ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59858","activity_notes":"Description: The toilet u bend seems to be leaking Keys for access this afternoon, Alan is going in too ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2021 16:47 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:45 (jane)<\/b>Keys for access this afternoon <\/p>

04\/10\/2021 13:29 (alan)<\/b>Repair loose connection on socket in kitchen <\/p>

04\/10\/2021 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50480","activity_ticket_id":"48679","ticket_reference":"HDT49760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/21","activity_end":"2021-10-04 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59859","activity_notes":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October 1 light not working.Dimmer switch knobs missing.","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:58 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:31 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 12:01 (alan)<\/b>Replace blown lamps and faulty dimmer modules <\/p>

05\/10\/2021 10:06 (iain)<\/b>ITC's.<\/p>

05\/10\/2021 10:06 (iain)<\/b>2 fridge compartments on order.<\/p>

06\/10\/2021 10:28 (jane)<\/b>2 x fridge compartments on order <\/p>

08\/10\/2021 21:48 (dean)<\/b>Done 490.00<\/p>

13\/10\/2021 10:13 (jane)<\/b>Have requested access to fit the fridge parts tomorrow <\/p>

13\/10\/2021 11:47 (jane)<\/b>Keys for access tomorrow to fit the fridge freezer parts <\/p>

14\/10\/2021 11:20 (iain)<\/b>New fridge compartments fitted. ITC's complete.<\/p>

14\/10\/2021 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50481","activity_ticket_id":"48678","ticket_reference":"HDT49759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/21","activity_end":"2021-10-05 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59860","activity_notes":"For Tuesday morning at 8am ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:13 (travis)<\/b>Disassembly of furniture,Bagging up of all possessions,Moving all items downstairs ready for collection.<\/p>

05\/10\/2021 11:27 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

05\/10\/2021 14:01 (alan)<\/b>Replace heat detector in main roomReplace all LED lamps for brighter lamps as per Lillans instructions<\/p>

05\/10\/2021 14:08 (dan)<\/b>Dismantled and removed basin vanity unit replaced basin and bath taps, replaced toilet seat, reassembled vanity unit.<\/p>

05\/10\/2021 15:31 (roy)<\/b>Started to do checks but called away.But did refix sink waste as both bowls faulty.Ian to take over<\/p>

06\/10\/2021 14:13 (alan)<\/b>Return to site and replace extractor fan in bathroom<\/p>

06\/10\/2021 16:06 (iain)<\/b>ITC's. Clearance.<\/p>

06\/10\/2021 16:08 (iain)<\/b>ITC's.<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50481","activity_ticket_id":"48678","ticket_reference":"HDT49759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/21","activity_end":"2021-10-05 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59861","activity_notes":"For Tuesday morning at 8am ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:13 (travis)<\/b>Disassembly of furniture,Bagging up of all possessions,Moving all items downstairs ready for collection.<\/p>

05\/10\/2021 11:27 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

05\/10\/2021 14:01 (alan)<\/b>Replace heat detector in main roomReplace all LED lamps for brighter lamps as per Lillans instructions<\/p>

05\/10\/2021 14:08 (dan)<\/b>Dismantled and removed basin vanity unit replaced basin and bath taps, replaced toilet seat, reassembled vanity unit.<\/p>

05\/10\/2021 15:31 (roy)<\/b>Started to do checks but called away.But did refix sink waste as both bowls faulty.Ian to take over<\/p>

06\/10\/2021 14:13 (alan)<\/b>Return to site and replace extractor fan in bathroom<\/p>

06\/10\/2021 16:06 (iain)<\/b>ITC's. Clearance.<\/p>

06\/10\/2021 16:08 (iain)<\/b>ITC's.<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50483","activity_ticket_id":"48723","ticket_reference":"HDT49804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check on the oven - Monday - 10am - Tenant home for access ","ticket_address_1":"Flat 2, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/21","activity_end":"2021-10-04 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59862","activity_notes":"To check on the oven - Monday - 10am - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 09:17 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 11:22 (jane)<\/b>can you please arrange for appliance engineer to attend.Alan has sorted out the oven but the hob is not igniting.<\/p>

04\/10\/2021 11:59 (alan)<\/b>Investigate oven not workingFound oven not be connected, Connected up and tested and left working<\/p>

08\/10\/2021 17:11 (michaelk)<\/b>Attended site to investigate new hob not working. Removed hob and stripped down to inspect electrical and burner connections. Found terminals not connected inside hob, re-connected and tested operation. Mastik sealed hob to worktop which was missing. Left fully operational. 3hrs 140.<\/p>

11\/10\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50483","activity_ticket_id":"48723","ticket_reference":"HDT49804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check on the oven - Monday - 10am - Tenant home for access ","ticket_address_1":"Flat 2, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/21","activity_end":"2021-10-04 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59863","activity_notes":"To check on the oven - Monday - 10am - Tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2021 09:17 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 11:22 (jane)<\/b>can you please arrange for appliance engineer to attend.Alan has sorted out the oven but the hob is not igniting.<\/p>

04\/10\/2021 11:59 (alan)<\/b>Investigate oven not workingFound oven not be connected, Connected up and tested and left working<\/p>

08\/10\/2021 17:11 (michaelk)<\/b>Attended site to investigate new hob not working. Removed hob and stripped down to inspect electrical and burner connections. Found terminals not connected inside hob, re-connected and tested operation. Mastik sealed hob to worktop which was missing. Left fully operational. 3hrs 140.<\/p>

11\/10\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50485","activity_ticket_id":"48673","ticket_reference":"HDT49754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR FRIDAY - VACANT plus faulty smoke alarms ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1383","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1383","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/21","activity_end":"2021-10-04 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59864","activity_notes":"To replace smoke alarms ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 10:55 (System)<\/b>Ticket Created<\/p>

01\/10\/2021 15:48 (michaelk)<\/b>Completed full compliance. 185<\/p>

01\/10\/2021 15:56 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 09:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/10\/2021 11:04 (alan)<\/b>Replace smoke alarms in bedroom and hallway Replace heat alarm in kitchen <\/p>

04\/10\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50486","activity_ticket_id":"48724","ticket_reference":"HDT49805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Small electric window not working - vacant flat ","ticket_address_1":"Flat 1, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"04\/10\/21","activity_end":"2021-10-04 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59865","activity_notes":"Small electric window not working - vacant flat ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2021 09:59 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 08:19 (jane)<\/b>Requested access for 7th October PM visit <\/p>

07\/10\/2021 11:45 (jane)<\/b>the kitchen window in the kitchen is now working, the sash is worn, there is a cover missing from the junction box, can your electrician replace this<\/p>

08\/10\/2021 14:28 (alan)<\/b>Replace damaged junction box by window<\/p>

11\/10\/2021 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50487","activity_ticket_id":"48725","ticket_reference":"HDT49806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There's no water in the kitchen or bathroom.- urgent ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59866","activity_notes":"There's no water in the kitchen or bathroom.- urgent ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 10:08 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 11:39 (michaelk)<\/b>Attended site to investigate no water in flat. Reset booster pump in kitchen and confirmed water at every outlet.<\/p>

04\/10\/2021 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50488","activity_ticket_id":"48726","ticket_reference":"HDT49807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher it's broken again with the same error message as the last 3 times E15. ","ticket_address_1":"Flat 6, Goodwins House, 55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/10\/21","activity_end":"2021-10-04 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59867","activity_notes":"Dishwasher it's broken again with the same error message as the last 3 times E15. ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2021 10:14 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 11:56 (jane)<\/b>(Ticket Closed)<\/p>

13\/10\/2021 14:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/10\/2021 14:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50489","activity_ticket_id":"48727","ticket_reference":"HDT49808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Water dripping from the ceiling light fitting ","ticket_address_1":"Flat 4, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/21","activity_end":"2021-10-04 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59868","activity_notes":"Emergency call-out - Water dripping from the ceiling light fitting ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 10:38 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:39 (jane)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 10:43 (roy)<\/b>Leak into flat 4 but had stopped.Need access into flat 6.Suspect its the shower vmcausing te leak<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50490","activity_ticket_id":"48728","ticket_reference":"HDT49809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49808 Follow-Up - Re-attending on Tuesday morning to leak to Flat 4 and flat 6","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/21","activity_end":"2021-10-04 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59869","activity_notes":"HDT49808 Follow-Up - Re-attending on Tuesday morning to leak to Flat 4 and flat 6","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 15:29 (jane)<\/b>Rubber seal replacements on order <\/p>

05\/10\/2021 15:34 (roy)<\/b>Purchased rubber seal under shower tray and fitted<\/p>

05\/10\/2021 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50491","activity_ticket_id":"48723","ticket_reference":"HDT49804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check on the oven - Monday - 10am - Tenant home for access ","ticket_address_1":"Flat 2, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59870","activity_notes":"Hob not igniting - let me know when you want to attend ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 09:17 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 11:22 (jane)<\/b>can you please arrange for appliance engineer to attend.Alan has sorted out the oven but the hob is not igniting.<\/p>

04\/10\/2021 11:59 (alan)<\/b>Investigate oven not workingFound oven not be connected, Connected up and tested and left working<\/p>

08\/10\/2021 17:11 (michaelk)<\/b>Attended site to investigate new hob not working. Removed hob and stripped down to inspect electrical and burner connections. Found terminals not connected inside hob, re-connected and tested operation. Mastik sealed hob to worktop which was missing. Left fully operational. 3hrs 140.<\/p>

11\/10\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50492","activity_ticket_id":"48729","ticket_reference":"HDT49810","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To turn on the heating and check radiators on the 4th floor and level of oil if needs topping up ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/21","activity_end":"2021-10-04 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59871","activity_notes":"To turn on the heating and check radiators on the 4th floor and level of oil if needs topping up ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 14:09 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 11:59 (michaelk)<\/b>Attended site to reinstate heating for winter. Fired heating system and allowed system to reach full working temperature. Vented and checked the upper floors for circulation and checked oil tank which is at 10%, would recommend filling. 3hrs labour 140.<\/p>

05\/10\/2021 12:00 (jane)<\/b>(Ticket Closed)<\/p>

07\/10\/2021 11:28 (michaelk)<\/b>Attended site to investigate 3rd floor heating. Found an isolated valve in the kitchen closed. Opened and allowed one pipe loop to reach temperature. 1 hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50493","activity_ticket_id":"48440","ticket_reference":"HDT49521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Works to Flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/21","activity_end":"2021-10-06 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59872","activity_notes":"Help Roy on Wednesday morning with repairing wardrobe doors ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2021 11:12 (System)<\/b>Ticket Created<\/p>

09\/09\/2021 15:13 (jane)<\/b>Attending at 11am on Friday, tenant will give access <\/p>

11\/09\/2021 10:01 (roy)<\/b>New tap is requiredNew light fittings requiredUnable to sort out sliding door. R&B requiredHole needs filling and wall paintingNew mirrors needed <\/p>

17\/09\/2021 15:15 (jane)<\/b>Provisionally booked for Monday morning at 9am - 20th September <\/p>

20\/09\/2021 19:09 (roy)<\/b>Repkace 3 lights in hallwayReplace light fitting in kitchen<\/p>

21\/09\/2021 07:03 (michaelk)<\/b>Attended site to replace kitchen sink tap, completed installation and left operational. Whilst on site there was also a problem with low water pressure and the potable expansion vessel was flooded. Water pressure was improved by changing the mains combination valve. Shower requires descaling to improve flow, this is being carried out on the 22nd.The potable expansion vesse has been changed. 6 hrs labour plus materials 328.80 ex vat.<\/p>

22\/09\/2021 10:14 (michaelk)<\/b>Attended site this morning to strip down shower and clean. Completed work and have improved the shower flow. Note; tenant is still complaining that the water pressure at the shower needs improvements. The only thing I can do is install a pump on the mains at entry to the flat. Will quote asap.2hrs labour 95<\/p>

22\/09\/2021 10:20 (sandra)<\/b>MK has completed his parts. Dean has filled and is due to return. Roy has a list outstanding a part. Also has to get details for the cabinet to be replaced. <\/p>

28\/09\/2021 20:13 (dean)<\/b>Done 170.00<\/p>

04\/10\/2021 13:46 (roy)<\/b>New basin tap required New toilet seat required New part for Extractor fan required Booked in for Wednesday 6 October <\/p>

06\/10\/2021 12:51 (travis)<\/b>List of works in kitchen and bedroom.<\/p>

06\/10\/2021 15:22 (roy)<\/b>Replace tap in bathroom Replacd light cover Remove\/Replace shower sealUnable to do the wardrobe doors. We tried and failed. R&B to look tomorrow Bathroom cabinet still outstanding <\/p>

13\/10\/2021 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50494","activity_ticket_id":"48689","ticket_reference":"HDT49770","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Please can you return to 80 Islington High Street as the tenant says the roof is still leaking","ticket_address_1":"80 Islington High Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"80 Islington High Street ","cs_id":"1029","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1029","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/21","activity_end":"2021-10-04 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59873","activity_notes":"Please can you return to 80 Islington High Street as the tenant says the roof is still leaking","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 16:45 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 16:49 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 14:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2021 09:18 (sandra)<\/b>booked for Wednesday <\/p>

13\/10\/2021 10:23 (travis)<\/b>Roof works\/internal gully clearance.<\/p>

13\/10\/2021 11:28 (roy)<\/b>Returned to carry out further works on the roof.Visited office to see exactly where problem is and it is the gulley near the rear of the building.This area is clear and can see no damage to lead work under the roof.Did clear gulley and checked to see free flowing<\/p>

13\/10\/2021 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50495","activity_ticket_id":"48730","ticket_reference":"HDT49811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor Left\/Front Office, 12\/13 Little Newport St - Please relocate all furniture to 2nd Floor Left\/Front Office ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/21","activity_end":"2021-10-04 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59874","activity_notes":"1st Floor Left\/Front Office, 12\/13 Little Newport St - Please relocate all furniture to 2nd Floor Left\/Front Office ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 14:16 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 15:29 (travis)<\/b>Move office furnishings from 1st to 2nd fl.<\/p>

07\/10\/2021 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50496","activity_ticket_id":"48689","ticket_reference":"HDT49770","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Please can you return to 80 Islington High Street as the tenant says the roof is still leaking","ticket_address_1":"80 Islington High Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"80 Islington High Street ","cs_id":"1029","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1029","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/21","activity_end":"2021-10-07 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59875","activity_notes":"Please can you return to 80 Islington High Street as the tenant says the roof is still leakingTravis can you go along with Roy on Thursday morning please ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 16:45 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 16:49 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2021 14:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2021 09:18 (sandra)<\/b>booked for Wednesday <\/p>

13\/10\/2021 10:23 (travis)<\/b>Roof works\/internal gully clearance.<\/p>

13\/10\/2021 11:28 (roy)<\/b>Returned to carry out further works on the roof.Visited office to see exactly where problem is and it is the gulley near the rear of the building.This area is clear and can see no damage to lead work under the roof.Did clear gulley and checked to see free flowing<\/p>

13\/10\/2021 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50497","activity_ticket_id":"48731","ticket_reference":"HDT49812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redec - 2x Rooms and hallway for Tuesday 5th October ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/10\/21","activity_end":"2021-10-04 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59876","activity_notes":"Redec - 2x Rooms and hallway for Tuesday 5th October ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 14:24 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 21:46 (dean)<\/b>Done 320.00<\/p>

11\/10\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50498","activity_ticket_id":"48732","ticket_reference":"HDT49813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts lighting issue ","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Wardour Street ","cs_id":"1187","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1187","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/21","activity_end":"2021-10-04 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59877","activity_notes":"Common parts lighting issue ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 15:31 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 15:44 (alan)<\/b>Investigate lighting issue fault found to be two faulty light fittings in common areas, ordered replacement fittings and left all other lights workingTo return Tuesday afternoon<\/p>

06\/10\/2021 10:54 (alan)<\/b>Return to site and replace 2 faulty light fittings <\/p>

06\/10\/2021 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50499","activity_ticket_id":"48733","ticket_reference":"HDT49814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rainwater leak ","ticket_address_1":"Mr Fogg's Tavern, 58 St Martin's Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mr Foggs Tavern","cs_id":"1417","cs_address_2":"58 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1417","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/10\/21","activity_end":"2021-10-04 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59878","activity_notes":"Rainwater leak Description: The rain over the weekend has caused a leak into our ground floor through the ceiling panels outside of the gents toilet. My colleagues went to check the flat roof above and the build up of rain water seems to be the cause of the leak. Please can you send an engineer to check and rectify the issue. See images attached.The affected address is Mr Fogg's Tavern, 58 St Martin's Lane. WC2N 4EA.The venue opens at 15:00 today, access is available from 13:30 onwards. Please let me know when an engineer will attend our premises. ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 15:34 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 07:22 (dan)<\/b>Inspected leak, awaited access to Goodwin house, cleaned outlets on flat roof area, suspect fault on felt roof surface.<\/p>

05\/10\/2021 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50500","activity_ticket_id":"48734","ticket_reference":"HDT49815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/10\/21","activity_end":"2021-10-04 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59879","activity_notes":"Dishwasher not working Description: Could you please send a technician tomorrow or Thursday\/Friday to have a look at the dishwasher in flat 5 at 25 Garrick Street WC2E 9AX? It looks like is not starting at all- after closing the door is not doing anything. ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2021 15:53 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 16:49 (jane)<\/b>For Monday morning 11th October <\/p>

05\/10\/2021 08:15 (jane)<\/b>Access via keys for Monday morning 11th October <\/p>

13\/10\/2021 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50501","activity_ticket_id":"48735","ticket_reference":"HDT49816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rRdiators are not heating (except in bathroom). The digital thermostat screen says E1.","ticket_address_1":"Flat 1.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/21","activity_end":"2021-10-04 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59880","activity_notes":"Radiators are not heating (except in bathroom). The digital thermostat screen says E1.","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 16:24 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 17:11 (roy)<\/b>B<\/p>

05\/10\/2021 08:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50502","activity_ticket_id":"48736","ticket_reference":"HDT49817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No electricity - urgent ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/21","activity_end":"2021-10-04 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59881","activity_notes":"No electricity - urgent ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 16:30 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 17:15 (roy)<\/b>Tenant had paid 50 on the pre paid but not showing on meter.Tenant was told to wait 45 minutes and reset meter but I did this and still showing 0.Tenant to contact company<\/p>

04\/10\/2021 17:15 (roy)<\/b>Tenant had paid 50 on the pre paid but not showing on meter.Tenant was told to wait 45 minutes and reset meter but I did this and still showing 0.Tenant to contact company<\/p>

05\/10\/2021 08:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50503","activity_ticket_id":"48737","ticket_reference":"HDT49818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through the ceiling from the corridor above - Emergency call- out ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/21","activity_end":"2021-10-05 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59882","activity_notes":"Leak coming through the ceiling from the corridor above ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 08:29 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 08:30 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 11:28 (roy)<\/b>Cleared blocked outlet<\/p>

05\/10\/2021 13:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2021 13:11 (jane)<\/b>Cleared blockage, electrics need to be checked <\/p>

05\/10\/2021 16:44 (alan)<\/b>Test electrics following leak to bathroomLeave one light fitting disconnected due to water leaking throughTest and leave all other lights workingRoy to return to pick fitting back up at midday tomorrow<\/p>

06\/10\/2021 11:41 (alan)<\/b>Return to site and re-refit light fitting in ceiling where leak wasTest and leave all light fittings working<\/p>

06\/10\/2021 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50504","activity_ticket_id":"48678","ticket_reference":"HDT49759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/21","activity_end":"2021-10-05 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59883","activity_notes":"Vacant property, bathroom works needs a quick turnaround today\/tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:13 (travis)<\/b>Disassembly of furniture,Bagging up of all possessions,Moving all items downstairs ready for collection.<\/p>

05\/10\/2021 11:27 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

05\/10\/2021 14:01 (alan)<\/b>Replace heat detector in main roomReplace all LED lamps for brighter lamps as per Lillans instructions<\/p>

05\/10\/2021 14:08 (dan)<\/b>Dismantled and removed basin vanity unit replaced basin and bath taps, replaced toilet seat, reassembled vanity unit.<\/p>

05\/10\/2021 15:31 (roy)<\/b>Started to do checks but called away.But did refix sink waste as both bowls faulty.Ian to take over<\/p>

06\/10\/2021 14:13 (alan)<\/b>Return to site and replace extractor fan in bathroom<\/p>

06\/10\/2021 16:06 (iain)<\/b>ITC's. Clearance.<\/p>

06\/10\/2021 16:08 (iain)<\/b>ITC's.<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50505","activity_ticket_id":"48738","ticket_reference":"HDT49819","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To install additional double socket outlet to first floor kitchen for coffee machine ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59884","activity_notes":"To install additional double socket outlet to first floor kitchen for coffee machine ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 09:13 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 09:23 (alan)<\/b>Install double socket in kitchen area 1st floor <\/p>

05\/10\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50506","activity_ticket_id":"48739","ticket_reference":"HDT49820","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To check electrics to third floor following leak from roof ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59885","activity_notes":"To check electrics to third floor following leak from roof ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 09:16 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 09:24 (alan)<\/b>Check electrical on 3rd floor following leak from roof<\/p>

05\/10\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50507","activity_ticket_id":"48740","ticket_reference":"HDT49821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven not working ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/10\/21","activity_end":"2021-10-05 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59886","activity_notes":"Oven not working Andrea Santos07799331634andrea.santos.contact@gmail.com ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2021 09:29 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 09:40 (jane)<\/b>Tuesday, 12\/10 in the afternoon 12-6pm - Tenant will be home <\/p>

13\/10\/2021 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50508","activity_ticket_id":"48741","ticket_reference":"HDT49822","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Leak coming into ground floor from toilet above - urgent ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59887","activity_notes":"Leak coming into ground floor from toilet above - urgent Report to ground floor ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 09:41 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 10:22 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 11:16 (michaelk)<\/b>Attended site to investigate 1st floor toilet leak. No leak could be found, but there is damp patches on toilet wall. I would recommend the roof be inspected as this is what I believe is causing the problem. 1hr labour 50.<\/p>

05\/10\/2021 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50509","activity_ticket_id":"48705","ticket_reference":"HDT49786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet is broken ","ticket_address_1":"25 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 New Row ","cs_id":"1406","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1406","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/21","activity_end":"2021-10-05 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59888","activity_notes":"Toilet is broken Sanitary System and the flush system is pretty slow. This is for the retail unit Mooboo. Contact is dean Yang, 07848 923 669, dean@mooboo.me ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 12:13 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:43 (jane)<\/b>Attending Tuesday morning <\/p>

05\/10\/2021 08:51 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 09:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2021 16:16 (dan)<\/b>Basement flooded, removed panels and inspected pump pit, removed toilet and panels, removed obstruction from macerator, cleaned and removed surface water from basement<\/p>

05\/10\/2021 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50510","activity_ticket_id":"48742","ticket_reference":"HDT49823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming into Flat 2 and Flat 6 - water leak ","ticket_address_1":"Flat 2, 77 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/21","activity_end":"2021-10-05 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59889","activity_notes":"Leak coming into Flat 2 and Flat 6 - water leak Description: The flat has been flooded overnight due to the rain - Water is dripping from the ceiling lightKeys for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 10:19 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 11:26 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 11:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2021 11:29 (jane)<\/b>Cleared items from outlet Made safe electrics.1 x LED light fitting not working in the hall way Water still streaming down the walls.Trying to contain leak but will stop in a couple of hours timeWill recheck flat later<\/p>

05\/10\/2021 11:31 (roy)<\/b>Cleared blocked outlet on the roof. Made safe electrics in flat 6 but new LED light fitting is required.Water streaming down walls.Cleared walls and floorAlan ntr tomorrow for light and fan<\/p>

06\/10\/2021 12:26 (alan)<\/b>Check electrics to lights and extraction system in flat 6 following leak from flat 2Replace 2 faulty down lighters in hallway of flat 6. Test and leave everything in working order<\/p>

06\/10\/2021 12:59 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2021 14:33 (alan)<\/b>Return to site and check electrics in flat 2 following leak from roof<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50511","activity_ticket_id":"48741","ticket_reference":"HDT49822","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Leak coming into ground floor from toilet above - urgent ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59890","activity_notes":"Leak coming into ground floor from toilet above - urgent Report to ground floor ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2021 09:41 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 10:22 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 11:16 (michaelk)<\/b>Attended site to investigate 1st floor toilet leak. No leak could be found, but there is damp patches on toilet wall. I would recommend the roof be inspected as this is what I believe is causing the problem. 1hr labour 50.<\/p>

05\/10\/2021 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50512","activity_ticket_id":"48678","ticket_reference":"HDT49759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/10\/21","activity_end":"2021-10-05 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59891","activity_notes":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:13 (travis)<\/b>Disassembly of furniture,Bagging up of all possessions,Moving all items downstairs ready for collection.<\/p>

05\/10\/2021 11:27 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

05\/10\/2021 14:01 (alan)<\/b>Replace heat detector in main roomReplace all LED lamps for brighter lamps as per Lillans instructions<\/p>

05\/10\/2021 14:08 (dan)<\/b>Dismantled and removed basin vanity unit replaced basin and bath taps, replaced toilet seat, reassembled vanity unit.<\/p>

05\/10\/2021 15:31 (roy)<\/b>Started to do checks but called away.But did refix sink waste as both bowls faulty.Ian to take over<\/p>

06\/10\/2021 14:13 (alan)<\/b>Return to site and replace extractor fan in bathroom<\/p>

06\/10\/2021 16:06 (iain)<\/b>ITC's. Clearance.<\/p>

06\/10\/2021 16:08 (iain)<\/b>ITC's.<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50513","activity_ticket_id":"48743","ticket_reference":"HDT49824","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Toilet issue in Mews 1 flooding garage and issue with the garden water waste pipes ","ticket_address_1":"Mews 1, 40-41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Mews 1","cs_id":"1421","cs_address_2":"40-41 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"1421","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59892","activity_notes":"Toilet issue in Mews 1 flooding garage and issue with the garden water waste pipes ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 10:59 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 20:35 (michaelk)<\/b>Attended site to investigate both issues. Toilet requires a new bottom entry float valve and the soil drainage requires stripping and cleaning through. Replacement parts and access equipment will be supplies and completed tomorrow morning. 1 hour labour 50.<\/p>

08\/10\/2021 09:46 (michaelk)<\/b>Returned to site with roy to to clear drain blockage in car park. Cleared restriction and left fully operational. 1 hr labour 2 x engineers.My labour 50.<\/p>

08\/10\/2021 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50514","activity_ticket_id":"48744","ticket_reference":"HDT49825","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"\u00e2\u20ac\u00a2\tBlock 1 - 5A Mercer street manholes etc drainage maintenance ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5a Mercer Street ","cs_id":"1422","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1422","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/21","activity_end":"2021-10-07 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59893","activity_notes":"Block 1 - 5A Mercer street manholes etc","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2021 11:16 (System)<\/b>Ticket Created<\/p>

08\/11\/2021 15:08 (sandra)<\/b>(Placed On Hold) waiting further instruction <\/p>

10\/12\/2021 15:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50515","activity_ticket_id":"48745","ticket_reference":"HDT49826","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"drainage maintenance - block 6","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Block 6 ","cs_id":"1423","cs_address_2":"137 LA 11 SP Jack Wills","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1423","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/21","activity_end":"2021-10-07 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59894","activity_notes":"drainage maintenance - block 6Block 6 - 137 LA - front elevation 5th floor behind parapet wall rain water goods. Block 6 - 11SP 1st floor to drainage on street Block 6 - manhole in Jack Wills to check (run from Bills) in case grease build up. Check free flowing. ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2021 11:25 (System)<\/b>Ticket Created<\/p>

08\/11\/2021 15:07 (sandra)<\/b>(Placed On Hold) waiting further instruction <\/p>

10\/12\/2021 15:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50516","activity_ticket_id":"48742","ticket_reference":"HDT49823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming into Flat 2 and Flat 6 - water leak ","ticket_address_1":"Flat 2, 77 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/21","activity_end":"2021-10-05 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59895","activity_notes":"Leak coming into Flat 2 and Flat 6 - water leak Description: The flat has been flooded overnight due to the rain - Water is dripping from the ceiling lightKeys for access ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2021 10:19 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 11:26 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 11:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2021 11:29 (jane)<\/b>Cleared items from outlet Made safe electrics.1 x LED light fitting not working in the hall way Water still streaming down the walls.Trying to contain leak but will stop in a couple of hours timeWill recheck flat later<\/p>

05\/10\/2021 11:31 (roy)<\/b>Cleared blocked outlet on the roof. Made safe electrics in flat 6 but new LED light fitting is required.Water streaming down walls.Cleared walls and floorAlan ntr tomorrow for light and fan<\/p>

06\/10\/2021 12:26 (alan)<\/b>Check electrics to lights and extraction system in flat 6 following leak from flat 2Replace 2 faulty down lighters in hallway of flat 6. Test and leave everything in working order<\/p>

06\/10\/2021 12:59 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2021 14:33 (alan)<\/b>Return to site and check electrics in flat 2 following leak from roof<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50517","activity_ticket_id":"48746","ticket_reference":"HDT49827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lights ","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59896","activity_notes":"Faulty lights Let me know when you want to go in ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 11:42 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 14:01 (alan)<\/b>Look at light not working in main room,order new LED lamp for fitting<\/p>

08\/10\/2021 14:56 (sandra)<\/b>delay on delivery of lamp due in next week<\/p>

13\/10\/2021 13:57 (alan)<\/b>Return to site and replace blown lamp <\/p>

13\/10\/2021 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50518","activity_ticket_id":"48747","ticket_reference":"HDT49828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14437 - New double glazed windows PO200726619","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Wardour Street ","cs_id":"1298","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1298","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"05\/10\/21","activity_end":"2021-10-05 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59897","activity_notes":"New double glazed windows ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2021 08:52 (jane)<\/b>The suppliers could not do acoustic glass with a patterned glass for the bathroom, so window specialist have ordered the secondary glazing with glass as shown on the quote, as soon as have a delivery date will book fitting <\/p>

25\/10\/2021 11:47 (sandra)<\/b>provisionally booked for 2nd December <\/p>

30\/11\/2021 09:12 (sandra)<\/b>all the units have come in with frosted glass. contacted Lilian to see if these should be fitted on 2nd and then changed. or if the tenant wants to wait <\/p>

02\/12\/2021 14:28 (jane)<\/b>Additional charge to hang the curtains <\/p>

03\/12\/2021 10:41 (iain)<\/b>Rehang curtain poles and curtains.<\/p>

04\/01\/2022 13:56 (jane)<\/b>Window specialist attending on Wednesday 5th January <\/p>

05\/01\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50519","activity_ticket_id":"48510","ticket_reference":"HDT49591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and meter reads 5\/10\/21 - To completed COP 06\/10\/21","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/10\/21","activity_end":"2021-10-05 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59898","activity_notes":"Deany some redecs required, quick turnaround ITC's and meter reads 5\/10\/21 - To completed COP 06\/10\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:05 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:38 (jane)<\/b>Vegetable container for fridge on order <\/p>

05\/10\/2021 14:45 (alan)<\/b>Replaced faulty lamps and faulty transformer to bathroom mirror lightsUnable to reset Velux window controller<\/p>

06\/10\/2021 16:07 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 14:45 (michaelk)<\/b>Attended site to investigate gas smell. Carried out tighteness test and found no leak. 1 hr labour 50.<\/p>

08\/10\/2021 21:45 (dean)<\/b>Done 320.00<\/p>

11\/10\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50520","activity_ticket_id":"48510","ticket_reference":"HDT49591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and meter reads 5\/10\/21 - To completed COP 06\/10\/21","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59899","activity_notes":"Alan, some electrical works required, quick turnaround ITC's and meter reads 5\/10\/21 - To completed COP 06\/10\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:05 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:38 (jane)<\/b>Vegetable container for fridge on order <\/p>

05\/10\/2021 14:45 (alan)<\/b>Replaced faulty lamps and faulty transformer to bathroom mirror lightsUnable to reset Velux window controller<\/p>

06\/10\/2021 16:07 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 14:45 (michaelk)<\/b>Attended site to investigate gas smell. Carried out tighteness test and found no leak. 1 hr labour 50.<\/p>

08\/10\/2021 21:45 (dean)<\/b>Done 320.00<\/p>

11\/10\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50521","activity_ticket_id":"48748","ticket_reference":"HDT49829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - tenant home for access ","ticket_address_1":"Flat 4, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59900","activity_notes":"No heating - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 11:54 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:47 (michaelk)<\/b>Attended site to investigate heating. Found boiler flow valve isolated, turned on and vented boiler and system. <\/p>

05\/10\/2021 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50522","activity_ticket_id":"48749","ticket_reference":"HDT49830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No electrics in commercial unit - unable to open until checked - Bancone ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59901","activity_notes":"No electrics in commercial unit - unable to open until checked","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 12:03 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 14:02 (alan)<\/b>Investigate lights not working following leakFound two fittings to be damaged by leak, disconnect fittings and order replacementsTest and leave all other lights working<\/p>

08\/10\/2021 10:18 (alan)<\/b>Return to site and replace 2 LED light fittings in wash room and 1 LED down lighter in extractor damaged by leak Test and leave working <\/p>

08\/10\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50523","activity_ticket_id":"48742","ticket_reference":"HDT49823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming into Flat 2 and Flat 6 - water leak ","ticket_address_1":"Flat 2, 77 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59902","activity_notes":"Cleared blocked outlet on the roof. Made safe electrics in flat 6 but new LED light fitting is required. Water streaming down walls. Cleared walls and floor Alan ntr tomorrow for light and fanKeys for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 10:19 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 11:26 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 11:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2021 11:29 (jane)<\/b>Cleared items from outlet Made safe electrics.1 x LED light fitting not working in the hall way Water still streaming down the walls.Trying to contain leak but will stop in a couple of hours timeWill recheck flat later<\/p>

05\/10\/2021 11:31 (roy)<\/b>Cleared blocked outlet on the roof. Made safe electrics in flat 6 but new LED light fitting is required.Water streaming down walls.Cleared walls and floorAlan ntr tomorrow for light and fan<\/p>

06\/10\/2021 12:26 (alan)<\/b>Check electrics to lights and extraction system in flat 6 following leak from flat 2Replace 2 faulty down lighters in hallway of flat 6. Test and leave everything in working order<\/p>

06\/10\/2021 12:59 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2021 14:33 (alan)<\/b>Return to site and check electrics in flat 2 following leak from roof<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50524","activity_ticket_id":"48737","ticket_reference":"HDT49818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through the ceiling from the corridor above - Emergency call- out ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59903","activity_notes":"Electrics need to be checked following leak ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 08:29 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 08:30 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 11:28 (roy)<\/b>Cleared blocked outlet<\/p>

05\/10\/2021 13:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2021 13:11 (jane)<\/b>Cleared blockage, electrics need to be checked <\/p>

05\/10\/2021 16:44 (alan)<\/b>Test electrics following leak to bathroomLeave one light fitting disconnected due to water leaking throughTest and leave all other lights workingRoy to return to pick fitting back up at midday tomorrow<\/p>

06\/10\/2021 11:41 (alan)<\/b>Return to site and re-refit light fitting in ceiling where leak wasTest and leave all light fittings working<\/p>

06\/10\/2021 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50525","activity_ticket_id":"48678","ticket_reference":"HDT49759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59904","activity_notes":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:13 (travis)<\/b>Disassembly of furniture,Bagging up of all possessions,Moving all items downstairs ready for collection.<\/p>

05\/10\/2021 11:27 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

05\/10\/2021 14:01 (alan)<\/b>Replace heat detector in main roomReplace all LED lamps for brighter lamps as per Lillans instructions<\/p>

05\/10\/2021 14:08 (dan)<\/b>Dismantled and removed basin vanity unit replaced basin and bath taps, replaced toilet seat, reassembled vanity unit.<\/p>

05\/10\/2021 15:31 (roy)<\/b>Started to do checks but called away.But did refix sink waste as both bowls faulty.Ian to take over<\/p>

06\/10\/2021 14:13 (alan)<\/b>Return to site and replace extractor fan in bathroom<\/p>

06\/10\/2021 16:06 (iain)<\/b>ITC's. Clearance.<\/p>

06\/10\/2021 16:08 (iain)<\/b>ITC's.<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50526","activity_ticket_id":"48751","ticket_reference":"HDT49832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MAIN FRONT DOOR plane down the door where is stopping the door from fully closing and then reseal the door after so that this not swell up again.- Speak to Garry before attending so he can explain ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/21","activity_end":"2021-10-06 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59905","activity_notes":"For tomorrow morning plane down the door where is stopping the door from fully closing and then reseal the door after so that this not swell up again.- Speak to Garry before attending so he can explain ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 13:51 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 15:30 (roy)<\/b>Main front door not the flat door.The problem is the two doors are tipping towards each other at the top.These need new knuckles or even bottom door closures.Have moved doors away from each other and is now a nice gap in-between the two.5mm gap<\/p>

05\/10\/2021 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50527","activity_ticket_id":"48752","ticket_reference":"HDT49833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1428","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1428","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59906","activity_notes":"FOR MONDAY 11TH OCTOBER IN THE AFTTEROON, TENANT WILL GIVE ACCESS Heating issue Ive been having some issues with the heating, the system keeps flashing an error message. I would like to schedule a maintenance appointment to have it looked at and also to have the system explained to me, as I am unfamiliar with the way it works. I am usually free on Mondays and Fridays after 1pm. ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 13:56 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 08:47 (jane)<\/b>Attending Monday 11th October in the afternoon as agreed with the tenant <\/p>

11\/10\/2021 10:59 (michaelk)<\/b>Investigated heating controls with tennat and found hallway controller faulty. Will order replacement. 1 hr labour 50<\/p>

11\/10\/2021 14:20 (sandra)<\/b>Investigated heating controls with tennat and found hallway controller faulty. Will order replacement.<\/p>

19\/10\/2021 09:39 (jane)<\/b>Requested access for Wednesday afternoon to fit the new controller <\/p>

20\/10\/2021 13:59 (jane)<\/b>Waiting on tenant to confirm access <\/p>

20\/10\/2021 14:17 (michaelk)<\/b>Attended site with management keys however lower door lock has no key. Job needs to be rebooked with tenant. 1hr labour 50.<\/p>

20\/10\/2021 14:49 (jane)<\/b>Attending at 11am tomorrow, tenant will be home <\/p>

21\/10\/2021 11:26 (michaelk)<\/b>Attended site to replace hallway wireless controller. Reconfigured all controllers and zones on completion and left fully operational. 2hrs labour plus parts total 166.82 ex vat.<\/p>

21\/10\/2021 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50528","activity_ticket_id":"48753","ticket_reference":"HDT49834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To service the air handling system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59907","activity_notes":"To service the air handling system ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 14:05 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 15:40 (alan)<\/b>Service AHU<\/p>

05\/10\/2021 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50529","activity_ticket_id":"48754","ticket_reference":"HDT49835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine faulty ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1132","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1132","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/10\/21","activity_end":"2021-10-05 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59908","activity_notes":"Washing machine faulty Description: Flat 8 Goodwin's house 55 56 St Martins lane.My washing machine is burning my clothes and needs to be repaired or replaced ASAP! Haven't been able to wash my clothes for more than 2 weeks now. Johanna Sondell07833 442303johannasondell@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2021 14:07 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 09:46 (sandra)<\/b>attending today between 10 - 2pm <\/p>

07\/10\/2021 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50530","activity_ticket_id":"48755","ticket_reference":"HDT49836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues ","ticket_address_1":"Flat 7, 38a William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1429","cs_address_2":"38a William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1429","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59909","activity_notes":"Electrical issues Description: Were tenants from Flat 7, 38a William IV Street, and were encountering some issues with the lighting in our apartment that is tripping the RCD switch in our circuit board. l. Could I inquire if maintenance could be performed to help examine and fix the issue? ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 14:13 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 16:46 (alan)<\/b>Check all electrics to lights in bathroom following leakTested and left all working<\/p>

05\/10\/2021 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50531","activity_ticket_id":"48756","ticket_reference":"HDT49837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issue ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59910","activity_notes":"Heating issue ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 14:15 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 14:21 (michaelk)<\/b>Attended site and confirmed operation of heating controls. Explained to tenant how to control system and left operational. 1hr labour 50.<\/p>

05\/10\/2021 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50532","activity_ticket_id":"47988","ticket_reference":"HDT49069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/10\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/21","activity_end":"2021-10-05 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59911","activity_notes":"Lounge\/kitchen.2 lights not working.Oven light not working.Fridge light not working.Bathroom.Vanity unit light not working.","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:19 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:30 (iain)<\/b>ITC's and meter readings.<\/p>

06\/10\/2021 11:54 (alan)<\/b>List of works<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 11:36 (travis)<\/b>Sash cord replacement.<\/p>

08\/10\/2021 15:06 (michaelk)<\/b>Attended site to investigate work required. A replacement bath waste is to be ordered and the bedroom radiator requires supporting. Both to be completed the same time. 1 hr labour 50.<\/p>

08\/10\/2021 21:44 (dean)<\/b>Done 540.00<\/p>

11\/10\/2021 09:32 (iain)<\/b>ITC's. Sash window.<\/p>

12\/10\/2021 13:42 (michaelk)<\/b>Attended site to investigate heating. Reset boiler following interruption to gas. Left fully operational. 1hr labour 50.<\/p>

12\/10\/2021 15:10 (alan)<\/b>Show tenants that switches that appear not to be doing anything or for the 5 amp lighting sockets in flat<\/p>

13\/10\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50533","activity_ticket_id":"47988","ticket_reference":"HDT49069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/10\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/10\/21","activity_end":"2021-10-05 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59912","activity_notes":"inter-tenancy checks and meter reads - 01\/10\/21Some redecs required ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:19 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:30 (iain)<\/b>ITC's and meter readings.<\/p>

06\/10\/2021 11:54 (alan)<\/b>List of works<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 11:36 (travis)<\/b>Sash cord replacement.<\/p>

08\/10\/2021 15:06 (michaelk)<\/b>Attended site to investigate work required. A replacement bath waste is to be ordered and the bedroom radiator requires supporting. Both to be completed the same time. 1 hr labour 50.<\/p>

08\/10\/2021 21:44 (dean)<\/b>Done 540.00<\/p>

11\/10\/2021 09:32 (iain)<\/b>ITC's. Sash window.<\/p>

12\/10\/2021 13:42 (michaelk)<\/b>Attended site to investigate heating. Reset boiler following interruption to gas. Left fully operational. 1hr labour 50.<\/p>

12\/10\/2021 15:10 (alan)<\/b>Show tenants that switches that appear not to be doing anything or for the 5 amp lighting sockets in flat<\/p>

13\/10\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50534","activity_ticket_id":"48268","ticket_reference":"HDT49349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flower Box relocation ","ticket_address_1":"Flat 1, ","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, ","cs_id":"1088","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1088","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/10\/21","activity_end":"2021-10-05 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59913","activity_notes":"Flower Box relocation ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2021 14:29 (System)<\/b>Ticket Created<\/p>

06\/09\/2021 11:01 (sandra)<\/b>access asked for Wednesday <\/p>

13\/09\/2021 13:55 (jane)<\/b>Requesting access for tomorrow afternoon <\/p>

13\/09\/2021 14:39 (jane)<\/b>Lets now leave this until the T leaves as he is not permitting access at this timeHe leaves on the 30th we just need the keys for the common parts at 15 Tavistock. <\/p>

01\/10\/2021 16:16 (sandra)<\/b>Can we please return the flower boxes from 15 Tavistock St Plant Deck area to 1, 21 Catherine St please? Please confirm when you can attend so that we can book this in with the tenant <\/p>

01\/10\/2021 16:17 (sandra)<\/b>emailed for Tuesday <\/p>

05\/10\/2021 16:18 (dan)<\/b>Relocated flower boxes<\/p>

05\/10\/2021 16:42 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2021 16:05 (iain)<\/b>Planterd.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50535","activity_ticket_id":"47988","ticket_reference":"HDT49069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/10\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59914","activity_notes":"having some issues with the heating. Ive already topped up the gas card and turned the gas on but I wasnt able to turn on the radiator all day today. There was also no hot water available. issue with radiator in the bedroom, vacant f lat bath waste needs to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:19 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:30 (iain)<\/b>ITC's and meter readings.<\/p>

06\/10\/2021 11:54 (alan)<\/b>List of works<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 11:36 (travis)<\/b>Sash cord replacement.<\/p>

08\/10\/2021 15:06 (michaelk)<\/b>Attended site to investigate work required. A replacement bath waste is to be ordered and the bedroom radiator requires supporting. Both to be completed the same time. 1 hr labour 50.<\/p>

08\/10\/2021 21:44 (dean)<\/b>Done 540.00<\/p>

11\/10\/2021 09:32 (iain)<\/b>ITC's. Sash window.<\/p>

12\/10\/2021 13:42 (michaelk)<\/b>Attended site to investigate heating. Reset boiler following interruption to gas. Left fully operational. 1hr labour 50.<\/p>

12\/10\/2021 15:10 (alan)<\/b>Show tenants that switches that appear not to be doing anything or for the 5 amp lighting sockets in flat<\/p>

13\/10\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50536","activity_ticket_id":"48510","ticket_reference":"HDT49591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and meter reads 5\/10\/21 - To completed COP 06\/10\/21","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/21","activity_end":"2021-10-05 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59915","activity_notes":"To check gas meter - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:05 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 13:38 (jane)<\/b>Vegetable container for fridge on order <\/p>

05\/10\/2021 14:45 (alan)<\/b>Replaced faulty lamps and faulty transformer to bathroom mirror lightsUnable to reset Velux window controller<\/p>

06\/10\/2021 16:07 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 14:45 (michaelk)<\/b>Attended site to investigate gas smell. Carried out tighteness test and found no leak. 1 hr labour 50.<\/p>

08\/10\/2021 21:45 (dean)<\/b>Done 320.00<\/p>

11\/10\/2021 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50537","activity_ticket_id":"48757","ticket_reference":"HDT49838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR THURSDAY 14TH OCTOBER - BETWEEN 11 AND 3PM ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/10\/21","activity_end":"2021-10-14 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59916","activity_notes":"List of works - FOR THURSDAY 14TH OCTOBER BETWEEN 11AM AND 3PM We have the following issues in the above flat: the cover plate of the blinds in the master bedroom fell out. the fitting on the toilet button also has fallen down.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 16:31 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 14:51 (roy)<\/b>No access as tenants now moved in.Did arrive before the appointed time.Has been rebooked for another day<\/p>

14\/10\/2021 14:04 (travis)<\/b>Refitted blind valance,using new adhesive pads.New toilet push button on order via Danny.<\/p>

14\/10\/2021 14:29 (jane)<\/b>Push button dual flush on order <\/p>

26\/10\/2021 10:01 (jane)<\/b>Requested access for today <\/p>

26\/10\/2021 10:07 (jane)<\/b>Access tomorrow (Wednesday), 27\/10\/21 between 11 am and 3 pm<\/p>

27\/10\/2021 11:08 (dan)<\/b>Fitted new button<\/p>

27\/10\/2021 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50538","activity_ticket_id":"48758","ticket_reference":"HDT49839","ticket_client":"2079","client_name":"Huw Hughes Limited","ticket_title":"For 19th October - To hang pictures and put together sofas - given price ","ticket_address_1":"Flat 3, 21 Barter Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1A 2ED","cs_address_1":"Flat 3, 21 Barter Street ","cs_id":"1430","cs_address_2":"","cs_town":"London","cs_postcode":"WC1A 2ED","ticket_client_site":"1430","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/21","activity_end":"2021-10-19 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59917","activity_notes":"For 19th October - To hang pictures and put together sofas - given price ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2021 16:34 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 16:35 (jane)<\/b>Given price of 498.00 plus VAT <\/p>

18\/10\/2021 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50539","activity_ticket_id":"48737","ticket_reference":"HDT49818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through the ceiling from the corridor above - Emergency call- out ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/21","activity_end":"2021-10-05 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59918","activity_notes":"Roy to return to pick fitting back up at midday tomorrow (Wednesday)","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2021 08:29 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 08:30 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2021 11:28 (roy)<\/b>Cleared blocked outlet<\/p>

05\/10\/2021 13:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2021 13:11 (jane)<\/b>Cleared blockage, electrics need to be checked <\/p>

05\/10\/2021 16:44 (alan)<\/b>Test electrics following leak to bathroomLeave one light fitting disconnected due to water leaking throughTest and leave all other lights workingRoy to return to pick fitting back up at midday tomorrow<\/p>

06\/10\/2021 11:41 (alan)<\/b>Return to site and re-refit light fitting in ceiling where leak wasTest and leave all light fittings working<\/p>

06\/10\/2021 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50540","activity_ticket_id":"48759","ticket_reference":"HDT49840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14470 - Replacement washer\/dryer - Hotpoint Option","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/10\/21","activity_end":"2021-10-06 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59919","activity_notes":"Replacement washer\/dryer - Hotpoint Option ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2021 16:15 (jane)<\/b>For for Monday, 18th of Oct, between 10 and 2pm.- Tenant will be home for access <\/p>

18\/10\/2021 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50541","activity_ticket_id":"48760","ticket_reference":"HDT49841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To service the air handling system ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/21","activity_end":"2021-10-06 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59920","activity_notes":"To service the air handling system ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 10:19 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 10:53 (alan)<\/b>Service AHU unit <\/p>

06\/10\/2021 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50542","activity_ticket_id":"48761","ticket_reference":"HDT49842","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/10\/21","activity_end":"2021-10-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59921","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wells21st at 8 am To include waste outlet pipe going across the flat roof over Flat 7","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 10:39 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 10:40 (sandra)<\/b>emailed for commencement date <\/p>

06\/10\/2021 10:51 (sandra)<\/b>Yes that is fine you will need access to Flat 8 and Flat 1 to go out onto the flat roofs and check for the pooling of water and to clear the gulleys as well as the basement front and rear please? If you can let me know which date and approx. timing please so that we can let everyone know?<\/p>

06\/10\/2021 10:51 (sandra)<\/b>booked for 21st at 8 am <\/p>

22\/10\/2021 15:54 (dan)<\/b>Maintenance<\/p>

25\/10\/2021 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50543","activity_ticket_id":"48762","ticket_reference":"HDT49843","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"12-14 Hill Street - Roof and gutter clearance - JH\/JH\/12935 door code is 1982","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12-14 Hill Street","cs_id":"447","cs_address_2":null,"cs_town":"London","cs_postcode":"W1J 5NH","ticket_client_site":"447","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/10\/21","activity_end":"2021-10-06 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59922","activity_notes":"To allow for a 4 monthly gutter\/drain clearance including clearance of internal drains that runs along the inside of the loft space, leaving all clear and flowing freely on completionCompleted gutter\/drain clearance including clearing of intense drains and also front elevationof building, flushed through all on completion and left all clear and flowing freely. (updates sum of 625)","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 10:46 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 12:50 (sandra)<\/b>this can go ahead <\/p>

11\/10\/2021 16:05 (dan)<\/b>Carried out maintenance, refixed roof hatch<\/p>

12\/10\/2021 08:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50544","activity_ticket_id":"48763","ticket_reference":"HDT49844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To order and set up an office desk to the 3rd floor office","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/21","activity_end":"2021-10-06 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59923","activity_notes":"Hi TravisI am ordering the desk To order and set up an office desk to the 3rd floor officehttps:\/\/www.officefurnitureonline.co.uk\/next-day-solar-rectangular-office-desks.html","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 10:48 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 10:54 (jane)<\/b>Desk on order <\/p>

28\/10\/2021 14:40 (travis)<\/b>Collection, delivery and installation of office desk.<\/p>

28\/10\/2021 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50545","activity_ticket_id":"48764","ticket_reference":"HDT49845","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Our No1 priority for this week will be the rain water pipes and drainage for the below units:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Block 7","cs_id":"1431","cs_address_2":"14 Upper St Martins Lane ","cs_town":"17 Slingsby ","cs_postcode":"WC2H 9FB","ticket_client_site":"1431","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/10\/21","activity_end":"2021-10-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59924","activity_notes":"1.The entire block 7 rain water schedule with particular attention to the Upper St Martins Lane elevation; areas above 14 USML all the way down to towards 17 SP.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 10:56 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 06:22 (dan)<\/b>Liased with Timmi, re drainage <\/p>

07\/10\/2021 15:37 (dan)<\/b>Drainage investigation Dishoom, cleared gullies 15 slingsby<\/p>

19\/10\/2021 09:44 (iain)<\/b>Drainage.<\/p>

19\/10\/2021 10:44 (dan)<\/b>Drain maintenance<\/p>

21\/10\/2021 07:31 (dan)<\/b>Met with timea to discuss water meters, cleaned outlets unit 7<\/p>

08\/11\/2021 15:06 (sandra)<\/b>(Placed On Hold) on hold waiting further instruction <\/p>

10\/12\/2021 15:56 (sandra)<\/b>(Removed from on-hold)<\/p>

10\/12\/2021 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50546","activity_ticket_id":"48765","ticket_reference":"HDT49846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine has stopped working - beeping when on and buttons do not work ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Stree","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"Flat 5","cs_id":"1230","cs_address_2":"37-38 Gerrard Stree","cs_town":"London","cs_postcode":"W2","ticket_client_site":"1230","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/21","activity_end":"2021-10-06 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59925","activity_notes":"Roy, tenant is home all day tomorrow, can you take a quick look Washing machine has stopped working - beeping when on and buttons do not work ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 11:10 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 13:33 (jane)<\/b>Have asked client if we can attend on Wednesday 13th October between 10 and 2pm <\/p>

07\/10\/2021 14:21 (roy)<\/b>Checked and cleared filter but looks like drum has dropped.When used drum doesn't turn Need appliance engineer <\/p>

08\/10\/2021 10:18 (sandra)<\/b>tenant home for access <\/p>

14\/10\/2021 09:40 (jane)<\/b>The bearings and the PCB are faulty and will need replacement - we will send the report as soon as possible, <\/p>

19\/10\/2021 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50547","activity_ticket_id":"48766","ticket_reference":"HDT49847","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Courtyard Estate cost ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Courtyard Slingsby Place ","cs_id":"1432","cs_address_2":"Estate Costs","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1432","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/10\/21","activity_end":"2021-10-06 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59926","activity_notes":"2.Courtyard drainage ppm needed urgently please. This will be outside the retails areas and between 17 SP and the Egg and linked to the drains under 11SP entrance. ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 11:11 (System)<\/b>Ticket Created<\/p>

08\/11\/2021 15:07 (sandra)<\/b>(Placed On Hold) waiting further instruction <\/p>

10\/12\/2021 15:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50548","activity_ticket_id":"48767","ticket_reference":"HDT49848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rain Water Evacuation Roof Top ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/21","activity_end":"2021-10-06 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59927","activity_notes":"Rain Water Evacuation Roof Top : Regarding the quantity of water falling through the ceiling of our bathroom today, I would like to be sure ALL evacuations on the roof top will be checked .There are still a lot of water in some part of the roof ( photo 1), and as the photo 2 shows, the evacuation are not totally clean .Regarding the quantity of water falling through the ceiling of our bathroom today, I would like to be sure ALL evacuations on the roof top will be checked .There are still a lot of water in some part of the roof ( photo 1), and as the photo 2 shows, the evacuation are not totally clean .I asked it to be done today to the technician who came but apparently nothing was done.It would be prudent to please double check all relevant areas","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 11:16 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 14:01 (roy)<\/b>Checked and cleared blocked outlet.Checked all outlets on roof.Tenant complaining of water pooling but there is no outlet at this point. Just bad fall but not causing any leaks<\/p>

07\/10\/2021 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50549","activity_ticket_id":"48768","ticket_reference":"HDT49849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts - top floor window issue ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/21","activity_end":"2021-10-06 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59928","activity_notes":"Common parts - top floor window issue This window opens up when the alarm goes off.Tenant reported it's not stable and it prevent Flat 3 kitchen windows from opening. Tenant reported the nails on the arms are loose.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 11:34 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 14:31 (travis)<\/b>Shut\/reset electronic smoke vent\/window on top floor.<\/p>

06\/10\/2021 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50550","activity_ticket_id":"48769","ticket_reference":"HDT49850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer has a minor leak ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/10\/21","activity_end":"2021-10-06 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59929","activity_notes":"Washer has a minor leak The engineer who came to fix my washer last time had caused minor leaking problem during the fixing process. ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 11:40 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 13:22 (jane)<\/b>Have requested Tue, the 12th of Oct, afternoon 12-6pm <\/p>

12\/10\/2021 13:32 (michaelk)<\/b>Attended site to investigate water leak from isolation valve. Supplied and fitted replacement washing machine valve for appliance engineer. 1hrs labour plus parts. 53.46 ex vat.<\/p>

13\/10\/2021 16:02 (jane)<\/b>(Ticket Closed)<\/p>

27\/10\/2021 15:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/10\/2021 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50551","activity_ticket_id":"48770","ticket_reference":"HDT49851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damp in basement ","ticket_address_1":"44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44 Wellington Street ","cs_id":"1249","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1249","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/21","activity_end":"2021-10-06 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59930","activity_notes":"Damp in basement Damp proofing has not been done properly in the vault - When it rains there is a small leak into the vault which is causing the paint to bubble and flake off and also causing white mould to grow on the walls - Massive health and safety issue","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 13:26 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50552","activity_ticket_id":"48771","ticket_reference":"HDT49852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out eye-bolt testing ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/10\/21","activity_end":"2021-10-06 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59931","activity_notes":"To carry out eye-bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 13:50 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 08:33 (jane)<\/b>For 25th October <\/p>

20\/10\/2021 10:10 (jane)<\/b>Keys for access on the 25th October <\/p>

25\/10\/2021 11:46 (sandra)<\/b>attended but there is a part that isnt on site to test. Engineer will need to return. <\/p>

27\/10\/2021 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50553","activity_ticket_id":"48772","ticket_reference":"HDT49853","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The dishwasher however still does not work and one of the drawers in the dishwasher is completely broken (we can't pull it out without it falling). ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/10\/21","activity_end":"2021-10-06 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59932","activity_notes":"The dishwasher however still does not work and one of the drawers in the dishwasher is completely broken (we can't pull it out without it falling). ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 14:06 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 16:29 (jane)<\/b>engineer on Tue, 12\/10 in the afternoon 12-6pm<\/p>

13\/10\/2021 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50554","activity_ticket_id":"48773","ticket_reference":"HDT49854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/21","activity_end":"2021-10-12 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59933","activity_notes":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS (OTHER TRADES ATTENDING TOO)2. One of the shelves in the fridge is broken Can this please be fixed? 3. There are no hooks in the flat to hang coats etc. Can you please arrange for a coat rail to be hung in the hallway? 6. There appears to be a leak in the right hand window of the lounge It appears to be coming from the top of the window as the top of the bottom sash window is stained as well as the bottom ledge. The upper window does not open and so there must be a gap in the frame or the wall immediately above the window which allows rainwater to get in. It might be worth you sending someone round to check.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 14:29 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 11:37 (travis)<\/b>Replacement of pull cord on high level roller blind <\/p>

12\/10\/2021 08:49 (michaelk)<\/b>Attended site to re-set service message. Checked combustion and found that the gas valve mixture requires the gas valve to be changed. Will quote to replace required parts and complete service. 1hr labour 50.<\/p>

12\/10\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 09:56 (travis)<\/b>List of works,Coat hooks fitted in hallway,Details of fridge shelf taken for new to be ordered,Damp issues sourced to an external hopper above having come away from the wall.No access to hopper,a surveyor would be needed to suggest a way forward.Photos of hopper and details of fridge shelf sent via WhatsApp.<\/p>

12\/10\/2021 10:49 (jane)<\/b>Fridge shelf on order <\/p>

12\/10\/2021 14:11 (travis)<\/b>Attended with triple ladders and fitted hopper to wall to prevent any further damp damp issues.<\/p>

28\/10\/2021 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50555","activity_ticket_id":"48773","ticket_reference":"HDT49854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/21","activity_end":"2021-10-12 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59934","activity_notes":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS (Travis attending too), updated ticket 4. The boiler is saying on its display that it needs a service - can this please be arranged?5. There is no plug in the kitchen sink. As there is no dishwasher, can a 2inch plug be supplied? ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 14:29 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 11:37 (travis)<\/b>Replacement of pull cord on high level roller blind <\/p>

12\/10\/2021 08:49 (michaelk)<\/b>Attended site to re-set service message. Checked combustion and found that the gas valve mixture requires the gas valve to be changed. Will quote to replace required parts and complete service. 1hr labour 50.<\/p>

12\/10\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 09:56 (travis)<\/b>List of works,Coat hooks fitted in hallway,Details of fridge shelf taken for new to be ordered,Damp issues sourced to an external hopper above having come away from the wall.No access to hopper,a surveyor would be needed to suggest a way forward.Photos of hopper and details of fridge shelf sent via WhatsApp.<\/p>

12\/10\/2021 10:49 (jane)<\/b>Fridge shelf on order <\/p>

12\/10\/2021 14:11 (travis)<\/b>Attended with triple ladders and fitted hopper to wall to prevent any further damp damp issues.<\/p>

28\/10\/2021 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50556","activity_ticket_id":"48774","ticket_reference":"HDT49855","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Low water pressure on water heater ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/21","activity_end":"2021-10-06 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59935","activity_notes":"Low water pressure on water heater We've noticed that there is low water pressure on our water heater We don't know how to increase it, and we wouldn't touch it ourselves anyway, but we'd rather wait for a technician. Might be pretty urgent as I know it might cause problems (e.g. break the water heater) if the problem persistsGiulia Zatti07498567436giulia.zatti@yahoo.it ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 15:42 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 12:00 (michaelk)<\/b>Attended site to boiler failure. Re-pressurised heating system and visually checked for leaks, tested heating and hot water. 1hr labour 50.<\/p>

07\/10\/2021 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50557","activity_ticket_id":"48775","ticket_reference":"HDT49856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove all sanitiser units in Chinatown and return to cleaners storage in Central Cross. I think there are 4 ...","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/21","activity_end":"2021-10-06 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59936","activity_notes":"To remove all sanitiser units in Chinatown and return to cleaners storage in Central Cross. I think there are 4 ...","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 16:23 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 08:04 (travis)<\/b>Removed all sanitizer units,out of hours and delivered\/stored to Central Cross.<\/p>

07\/10\/2021 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50558","activity_ticket_id":"48776","ticket_reference":"HDT49857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate the below meters ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/21","activity_end":"2021-10-06 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59937","activity_notes":"To investigate the below meters 19 Gerrard St no movement in meter over the course of a month4 Macclesfield St increased consumption28A Lisle St - increased consumption ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 16:27 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 13:22 (alan)<\/b>Look at various metering queries and report back to Stephen<\/p>

22\/10\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50559","activity_ticket_id":"48777","ticket_reference":"HDT49858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate common parts lights out at 37\/38 GS esp located on the upper floors and stairs","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"37-38 Gerrard Street ","cs_id":"1434","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1434","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/21","activity_end":"2021-10-06 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59938","activity_notes":"Investigate common parts lights out at 37\/38 GS esp located on the upper floors and stairs","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 16:47 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 11:55 (alan)<\/b>Replace full blown lamps on common parts staircaseAnd replace one faulty emergency fitting outside flat 5<\/p>

11\/10\/2021 14:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50560","activity_ticket_id":"48778","ticket_reference":"HDT49859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14469 - Heating parts ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59939","activity_notes":"Heating parts replacement quoted works ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 15:11 (jane)<\/b>Keys for access <\/p>

14\/10\/2021 20:34 (michaelk)<\/b>Attended site to complete quoted repair to the electromax boiler. Drained down and replaced pump and aav. Vented on completion and left fully operational. 4hrs labour plus parts 375.80 ex vat.<\/p>

15\/10\/2021 08:54 (jane)<\/b>(Ticket Closed)<\/p>

15\/10\/2021 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50561","activity_ticket_id":"48779","ticket_reference":"HDT49860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 8 New Row ","cs_id":"1435","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1435","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59940","activity_notes":"No hot water Reported By:Rachel Pamart07392971654rachou@rawlala.co.uk ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 10:08 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 14:47 (michaelk)<\/b>Attended site to investigate hot water. Found cylinder upto temperature, switched programmer to auto on the hot water side and tested controls. All controls correct, tenant not home to speak liase with. 1 hr labour 50.<\/p>

07\/10\/2021 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50562","activity_ticket_id":"48781","ticket_reference":"HDT49862","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/13125 - 4 Matthew Parker Street ","ticket_address_1":"4 Mathew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":"","ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/10\/21","activity_end":"2021-10-07 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59941","activity_notes":"Redecoration worksTo remove all door furniture and set aside for re-use, prepare all doors and frames and redecorate with2No coats of white eggshell paint to match existing and reinstate all furniture on completion Toilet doors and frames 5th Floor x 5No doors and frames4th Floor x 6No doors and frames 3rd Floor x 6No doors and frames 2nd Floor x 6No doors and frames 1st Floor x 6No doors and frames G1 x door and frame","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2021 12:43 (dean)<\/b>Done 1800<\/p>

01\/11\/2021 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50563","activity_ticket_id":"48782","ticket_reference":"HDT49863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14472 - Boiler pump replacement ","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1344","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59942","activity_notes":"Boiler pump replacement ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 16:46 (jane)<\/b>Programmed in for Monday 18th at 10:30am <\/p>

18\/10\/2021 13:42 (michaelk)<\/b>Completed quoted boiler pump replacement. 455.81 ex vat.<\/p>

18\/10\/2021 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50564","activity_ticket_id":"48783","ticket_reference":"HDT49864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 4.1 Radiator leak in the kitchen\/living area. A set of keys should be with maintenance team","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1, 38 St Martins Lane ","cs_id":"1436","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1436","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59943","activity_notes":"Flat 4.1 Radiator leak in the kitchen\/living area. A set of keys should be with maintenance team","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 11:23 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 12:43 (michaelk)<\/b>Attended site to investigate radiator leak. The radiator has been isolated due to damage which is beyond repair. A quite to be forwarded asap. 1 hr labour 50.<\/p>

07\/10\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50565","activity_ticket_id":"48784","ticket_reference":"HDT49865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Faulty Light Fitting in Kitchen ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/21","activity_end":"2021-10-07 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59944","activity_notes":" Faulty Light Fitting in Kitchen Description: A non-working light in the kitchen was noted on the check-in inventory. When the kitchen lights have been off for some time, all four switch on correctly and remain on for several tens of minutes. Eventually, the light nearest the reception room turns off. I have tried two separate, brand new, like-for-like replacement bulbs, but the issue persists. I therefore suspect an issue with the 12 V transformer.I have marked the relevant fitting in the image below.I would appreciate if this could be looked into when time permits. It is not a matter of urgency from my perspective, as the remaining kitchen lights all function correctly. Jake Glidden07397 237 706jakeglidden@gmail.com","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 11:39 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 12:38 (sandra)<\/b>booked Friday 8 - 10am<\/p>

08\/10\/2021 14:27 (alan)<\/b>Replace two faulty transformers and lamp holders to light fitting in kitchenTest and leave working<\/p>

11\/10\/2021 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50566","activity_ticket_id":"48724","ticket_reference":"HDT49805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Small electric window not working - vacant flat ","ticket_address_1":"Flat 1, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/21","activity_end":"2021-10-07 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59945","activity_notes":"Small electric window not working - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2021 09:59 (System)<\/b>Ticket Created<\/p>

05\/10\/2021 08:19 (jane)<\/b>Requested access for 7th October PM visit <\/p>

07\/10\/2021 11:45 (jane)<\/b>the kitchen window in the kitchen is now working, the sash is worn, there is a cover missing from the junction box, can your electrician replace this<\/p>

08\/10\/2021 14:28 (alan)<\/b>Replace damaged junction box by window<\/p>

11\/10\/2021 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50567","activity_ticket_id":"48765","ticket_reference":"HDT49846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine has stopped working - beeping when on and buttons do not work ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Stree","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"Flat 5","cs_id":"1230","cs_address_2":"37-38 Gerrard Stree","cs_town":"London","cs_postcode":"W2","ticket_client_site":"1230","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/10\/21","activity_end":"2021-10-07 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59946","activity_notes":"Washing machine has stopped working - beeping when on and buttons do not work ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 11:10 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 13:33 (jane)<\/b>Have asked client if we can attend on Wednesday 13th October between 10 and 2pm <\/p>

07\/10\/2021 14:21 (roy)<\/b>Checked and cleared filter but looks like drum has dropped.When used drum doesn't turn Need appliance engineer <\/p>

08\/10\/2021 10:18 (sandra)<\/b>tenant home for access <\/p>

14\/10\/2021 09:40 (jane)<\/b>The bearings and the PCB are faulty and will need replacement - we will send the report as soon as possible, <\/p>

19\/10\/2021 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50568","activity_ticket_id":"48785","ticket_reference":"HDT49866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC checks for today ","ticket_address_1":"Flat 2","ticket_address_2":"30 charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/21","activity_end":"2021-10-07 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59947","activity_notes":"To carry out ITC checks for today ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 13:03 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 14:49 (jane)<\/b>Reported back to client faults Has been lived in but minor issues.Main issue is above the hand basin where I guess it has been wioed clean, the paint has been removed. (See photo) Front door on flat, external scratch marks Side of Windows has opened up slightly cracks.(nothing can be done unless flat painted)Missing sash bolts on windows Bathroom door not locking Missing rubber on door stopAll appliances, windows, blinds, lights, waste pipes heating all ok<\/p>

07\/10\/2021 15:26 (jane)<\/b>Instructed to just carry out sash bolt installation <\/p>

07\/10\/2021 22:06 (roy)<\/b>Small list of works.Inter tenancy list<\/p>

08\/10\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50569","activity_ticket_id":"48780","ticket_reference":"HDT49861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14471 - Replacement blinds PO200726493","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/10\/21","activity_end":"2021-10-28 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59948","activity_notes":"Replacement blinds - office ordering blinds Requested access for Thursday 28th October ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2021 10:16 (jane)<\/b>Blinds on order <\/p>

20\/10\/2021 15:55 (jane)<\/b>Requested access for Thursday 28th October <\/p>

20\/10\/2021 15:56 (jane)<\/b>Requested access for Thursday 28th October <\/p>

21\/10\/2021 15:20 (jane)<\/b>Requested access for Friday morning 8 - 9am <\/p>

21\/10\/2021 16:01 (jane)<\/b>Tenant giving access tomorrow morning (Friday 22nd)<\/p>

22\/10\/2021 09:27 (travis)<\/b>Fitted X2 blinds, disposal of old,Replacement of crisping tray in fridge <\/p>

22\/10\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50570","activity_ticket_id":"48786","ticket_reference":"HDT49867","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Building door issue","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/21","activity_end":"2021-10-07 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59949","activity_notes":"Building door issueDescription: Could you please have someone attending the building door at 36 St Martin's Lane WC2N 4ER? For the past few days, opening and closing is pretty hard and it looks like something is wrong with the latch. Sometimes, the latch is blocked and is not opening and sometimes doesn't close and the door is staying ajar.Just to confirm, I could not see anything visible blocking the latch","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 13:30 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 16:52 (travis)<\/b>Alignment of main door and lubrication to all moving parts.<\/p>

11\/10\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50571","activity_ticket_id":"48289","ticket_reference":"HDT49370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - 19 August ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1107","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1107","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/21","activity_end":"2021-10-07 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59950","activity_notes":"Inter-tenancy checks, new tenant moves in tomorrow, just been refurbed ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 15:54 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 10:18 (sandra)<\/b>attended and found there is still refurbishment going on and we cannot do any inter-tenancy <\/p>

06\/09\/2021 13:04 (sandra)<\/b>(Placed On Hold) refurb works still in progress. awaiting for instruction <\/p>

07\/10\/2021 14:00 (jane)<\/b>(Removed from on-hold)<\/p>

07\/10\/2021 22:09 (roy)<\/b>Inter tenancy list<\/p>

08\/10\/2021 09:44 (travis)<\/b>List of works.<\/p>

08\/10\/2021 10:31 (sandra)<\/b>immersion working and toilet has been reconnected to wall <\/p>

08\/10\/2021 10:32 (sandra)<\/b>angela said just look at immersion and toilet and garry would look at the chain <\/p>

08\/10\/2021 10:41 (roy)<\/b>Reset controls for the hot water.All ok<\/p>

08\/10\/2021 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50572","activity_ticket_id":"48787","ticket_reference":"HDT49868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant in flat 5 , 48 Newman Street W1T 1QQ reported the dishwasher not working. It has happened before","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 48 Newman Street ","cs_id":"1437","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1437","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/10\/21","activity_end":"2021-10-07 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59951","activity_notes":"The tenant in flat 5 , 48 Newman Street W1T 1QQ reported the dishwasher not working. It has happened before","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2021 14:17 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 15:47 (jane)<\/b>Waiting on the tenant to confirm Wed, 13th of Oct between 10 and 2 pm we can send an engineer.<\/p>

07\/10\/2021 15:54 (jane)<\/b>Keys for access Wed, 13th of Oct between 10 and 2 pm <\/p>

13\/10\/2021 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50573","activity_ticket_id":"48788","ticket_reference":"HDT49869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washer \/ Dryer does not give off heat to dry the clothes on the dryer function - plus toilet flush button issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/10\/21","activity_end":"2021-10-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59952","activity_notes":"The washer \/ Dryer does not give off heat to dry the clothes on the dryer function Site Contact:Elizabeth Mullaney - Flat 207495 683036libbymullaney@gmail.com ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2021 14:30 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 15:46 (jane)<\/b>Waiting on tenant to confirm -We can send an engineer on Wednesday, 13\/10, between 10am and 2pm. <\/p>

07\/10\/2021 16:19 (jane)<\/b>For Thursday 14\/10 - between 10am and 2pm Tenant home 07495 683036. <\/p>

14\/10\/2021 10:13 (michaelk)<\/b>Attended site to investigate toilet flush. Operation is slightly stiff and the front plate is cracked. I will order the replacement flush plate. Re aligned shower door whilst o site.<\/p>

18\/10\/2021 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50574","activity_ticket_id":"48789","ticket_reference":"HDT49870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler is not working for today - tenant is home ","ticket_address_1":"Flat 3, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 44 Wellington Street ","cs_id":"1438","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59953","activity_notes":"Boiler is not working for today - tenant is home ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 16:16 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 20:37 (michaelk)<\/b>Attended site to investigate faults. Traced problem to the dhw high temperature stat which had tripped. The boiler was fired on both heating and hot water and allowed to reach full working temperature. If fault happens again I would recommend draining the cylinder and cleaning out. 2hrs labour 95.<\/p>

08\/10\/2021 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50575","activity_ticket_id":"48788","ticket_reference":"HDT49869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washer \/ Dryer does not give off heat to dry the clothes on the dryer function - plus toilet flush button issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/21","activity_end":"2021-10-14 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59954","activity_notes":"Toilet flush issue For Thursday 14\/10 - between 10am and 2pm Tenant home 07495 683036.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 14:30 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 15:46 (jane)<\/b>Waiting on tenant to confirm -We can send an engineer on Wednesday, 13\/10, between 10am and 2pm. <\/p>

07\/10\/2021 16:19 (jane)<\/b>For Thursday 14\/10 - between 10am and 2pm Tenant home 07495 683036. <\/p>

14\/10\/2021 10:13 (michaelk)<\/b>Attended site to investigate toilet flush. Operation is slightly stiff and the front plate is cracked. I will order the replacement flush plate. Re aligned shower door whilst o site.<\/p>

18\/10\/2021 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50576","activity_ticket_id":"48790","ticket_reference":"HDT49871","ticket_client":"2116","client_name":"Bancone ","ticket_title":"For tomorrow (FRIDAY) between 10am and 12noon - Lever mechanism breaking on disabled toilets","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59955","activity_notes":"For tomorrow (FRIDAY) between 10am and 12noon - Lever mechanism breaking on disabled toiletsThe lever flush mechanism breaks all the time as they arent robust enough for the usage they get. Perhaps there is a stronger option or a different solution?Will - 07980 722553","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 16:28 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 12:15 (dan)<\/b>Parts to be sourced\/quote provided<\/p>

08\/10\/2021 13:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50577","activity_ticket_id":"48791","ticket_reference":"HDT49872","ticket_client":"2116","client_name":"Bancone ","ticket_title":"For tomorrow (FRIDAY) between 10am and 12noon - Lever mechanism breaking on disabled toilets","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59956","activity_notes":"For tomorrow (FRIDAY) between 10am and 12noon - Lever mechanism breaking on disabled toiletsThe lever flush mechanism breaks all the time as they arent robust enough for the usage they get. Perhaps there is a stronger option or a different solution?Will - 07980 722553","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 16:31 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 12:17 (dan)<\/b>Parts to be sourced\/quote to be provided<\/p>

08\/10\/2021 13:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50578","activity_ticket_id":"48289","ticket_reference":"HDT49370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - 19 August ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1107","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1107","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59957","activity_notes":"can you look at the toilet which is not connected properly to the wall vacant ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2021 15:54 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 10:18 (sandra)<\/b>attended and found there is still refurbishment going on and we cannot do any inter-tenancy <\/p>

06\/09\/2021 13:04 (sandra)<\/b>(Placed On Hold) refurb works still in progress. awaiting for instruction <\/p>

07\/10\/2021 14:00 (jane)<\/b>(Removed from on-hold)<\/p>

07\/10\/2021 22:09 (roy)<\/b>Inter tenancy list<\/p>

08\/10\/2021 09:44 (travis)<\/b>List of works.<\/p>

08\/10\/2021 10:31 (sandra)<\/b>immersion working and toilet has been reconnected to wall <\/p>

08\/10\/2021 10:32 (sandra)<\/b>angela said just look at immersion and toilet and garry would look at the chain <\/p>

08\/10\/2021 10:41 (roy)<\/b>Reset controls for the hot water.All ok<\/p>

08\/10\/2021 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50579","activity_ticket_id":"48289","ticket_reference":"HDT49370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - 19 August ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1107","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1107","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/21","activity_end":"2021-10-07 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59958","activity_notes":"immersion not working ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2021 15:54 (System)<\/b>Ticket Created<\/p>

19\/08\/2021 10:18 (sandra)<\/b>attended and found there is still refurbishment going on and we cannot do any inter-tenancy <\/p>

06\/09\/2021 13:04 (sandra)<\/b>(Placed On Hold) refurb works still in progress. awaiting for instruction <\/p>

07\/10\/2021 14:00 (jane)<\/b>(Removed from on-hold)<\/p>

07\/10\/2021 22:09 (roy)<\/b>Inter tenancy list<\/p>

08\/10\/2021 09:44 (travis)<\/b>List of works.<\/p>

08\/10\/2021 10:31 (sandra)<\/b>immersion working and toilet has been reconnected to wall <\/p>

08\/10\/2021 10:32 (sandra)<\/b>angela said just look at immersion and toilet and garry would look at the chain <\/p>

08\/10\/2021 10:41 (roy)<\/b>Reset controls for the hot water.All ok<\/p>

08\/10\/2021 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50580","activity_ticket_id":"48792","ticket_reference":"HDT49873","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"relocate light fittings on 1st and 3rd floor for new offices","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/21","activity_end":"2021-10-08 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59959","activity_notes":"relocate light fittings on 1st and 3rd floor for new offices","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2021 09:16 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 10:20 (alan)<\/b>Relocate lights fittings on 1st and 3rd floor ready for new offices <\/p>

08\/10\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50581","activity_ticket_id":"47988","ticket_reference":"HDT49069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/10\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/21","activity_end":"2021-10-08 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59960","activity_notes":"inter-tenancy checks and meter reads - 01\/10\/21sash cord today ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:19 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:30 (iain)<\/b>ITC's and meter readings.<\/p>

06\/10\/2021 11:54 (alan)<\/b>List of works<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 11:36 (travis)<\/b>Sash cord replacement.<\/p>

08\/10\/2021 15:06 (michaelk)<\/b>Attended site to investigate work required. A replacement bath waste is to be ordered and the bedroom radiator requires supporting. Both to be completed the same time. 1 hr labour 50.<\/p>

08\/10\/2021 21:44 (dean)<\/b>Done 540.00<\/p>

11\/10\/2021 09:32 (iain)<\/b>ITC's. Sash window.<\/p>

12\/10\/2021 13:42 (michaelk)<\/b>Attended site to investigate heating. Reset boiler following interruption to gas. Left fully operational. 1hr labour 50.<\/p>

12\/10\/2021 15:10 (alan)<\/b>Show tenants that switches that appear not to be doing anything or for the 5 amp lighting sockets in flat<\/p>

13\/10\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50582","activity_ticket_id":"48793","ticket_reference":"HDT49874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our tenant has advised that the wardrobe door has come out of the rollers. ","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/21","activity_end":"2021-10-08 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59961","activity_notes":"Our tenant has advised that the wardrobe door has come out of the rollers. Access today 1 - 2 pm ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2021 10:27 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 13:41 (travis)<\/b>Adjustment of wardrobe doors.<\/p>

08\/10\/2021 15:09 (sandra)<\/b>(Ticket Closed)<\/p>

13\/10\/2021 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50583","activity_ticket_id":"48780","ticket_reference":"HDT49861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14471 - Replacement blinds PO200726493","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/21","activity_end":"2021-10-08 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59962","activity_notes":"Replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2021 10:16 (jane)<\/b>Blinds on order <\/p>

20\/10\/2021 15:55 (jane)<\/b>Requested access for Thursday 28th October <\/p>

20\/10\/2021 15:56 (jane)<\/b>Requested access for Thursday 28th October <\/p>

21\/10\/2021 15:20 (jane)<\/b>Requested access for Friday morning 8 - 9am <\/p>

21\/10\/2021 16:01 (jane)<\/b>Tenant giving access tomorrow morning (Friday 22nd)<\/p>

22\/10\/2021 09:27 (travis)<\/b>Fitted X2 blinds, disposal of old,Replacement of crisping tray in fridge <\/p>

22\/10\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50584","activity_ticket_id":"47973","ticket_reference":"HDT49054","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"633","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"633","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/21","activity_end":"2021-10-08 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59963","activity_notes":"list of works some marking on the wall in the bathroom next to the towel heater- one of the drawers in the kitchen has some damage on the base at the back, looks like it was from a screw when installing- the windows in the bedroom have some very tired looking stick-on frosting which is peeling and generally in poor condition- the extractor fan in the bathroom is not functioning (maintenance request made)- fairly large black scuff marks on floor- some darkening of one floor board near the fidge-freezer, looks likely to have been water damage as there is matching discolouration on the ceiling.- blinds in both rooms are dirty and quite damaged. The tilt adjusters are missing from the top blinds in the reception room.2. The blinds in the bedroom are pretty trashed. The base bar is broken (see photo 1) and the blackout blind over the top of the window is too short for the window (see photo 2)The cleaners were onsite today and pointed out that the seal is coming away from one of the double glazed units here too. The tenant knows which one it is","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2021 10:50 (System)<\/b>Ticket Created<\/p>

06\/07\/2021 11:38 (sandra)<\/b>emailed for access on Wednesday <\/p>

06\/07\/2021 16:20 (jane)<\/b>Tenant will be home for access tomorrow morning (Wednesday) at 9am<\/p>

07\/07\/2021 09:29 (iain)<\/b>List of works. Details taken of blinds, etc.<\/p>

13\/07\/2021 10:16 (jane)<\/b>Parts on order Purlfrost - for the frosted filmSwift Direct Blinds - for the venetian taped blind and blackout roller blind Blindspares - for the 3 x wands <\/p>

13\/07\/2021 12:11 (jane)<\/b>Attending to the secondary glazing issue 20th July 2021, pm visit, tenant will be home for access <\/p>

17\/08\/2021 16:04 (sandra)<\/b>blind and film will be given to Travis from iain awaiting a venetian blind that came in damamged<\/p>

01\/09\/2021 13:26 (sandra)<\/b>booked Iain for Monday <\/p>

07\/09\/2021 06:22 (alan)<\/b>Help Iain W<\/p>

07\/09\/2021 11:22 (iain)<\/b>List of works.<\/p>

07\/09\/2021 11:23 (iain)<\/b>Chain for roller blind is too short. New one to be ordered. 3.5m.<\/p>

16\/09\/2021 14:20 (jane)<\/b>New chain for roller blind on order (amazon) <\/p>

08\/10\/2021 11:47 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 12:13 (sandra)<\/b>emailed for PO <\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50585","activity_ticket_id":"48587","ticket_reference":"HDT49668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test -","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/21","activity_end":"2021-10-08 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59964","activity_notes":"Gas and PAT test - compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2021 10:30 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 12:38 (sandra)<\/b>The boiler here requires a new aav to the heating pump, cost to supply and fit is 72.78 ex vat,our price 105.31<\/p>

30\/09\/2021 20:15 (michaelk)<\/b>Completed full compliance. 185<\/p>

01\/10\/2021 10:12 (sandra)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 14:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2021 14:49 (michaelk)<\/b>Attended site to replace boiler aav. Left fully operational. 1 hr labour plus part 72.78 ex vat. <\/p>

11\/10\/2021 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50586","activity_ticket_id":"48794","ticket_reference":"HDT49875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1442","cs_address_2":"11 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9LP","ticket_client_site":"1442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/21","activity_end":"2021-10-08 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59965","activity_notes":"Leak coming from the roof on the kitchen side of the studio - No drip but looks very damp - there is a damp stain in the same area so this may have happened before - Needs to be investigated an resolved - Tenant will be home all day","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2021 14:10 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 10:03 (sandra)<\/b>We would appreciate if you could send a technician to check and fix it. We will be in the apartment this Monday from 9.30 AM to 3 PM.<\/p>

11\/10\/2021 10:49 (sandra)<\/b>access asked for Flat 3<\/p>

11\/10\/2021 11:56 (michaelk)<\/b>Attended site to investigate leak from heating manifold. We have tightened all pipe connections and left operational. Due to the manifold age and the history of leaks I will quote to replace manifold. 1hr labour 50.<\/p>

11\/10\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50587","activity_ticket_id":"48697","ticket_reference":"HDT49778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We have a leak coming through the ceiling in the ground level toilet and it's coming from the flats above. ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/10\/21","activity_end":"2021-10-12 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59966","activity_notes":"Flat 1, 61 Chandos needs the silicone replacing Tuesday at 9am grey if possible white if not ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:41 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 11:25 (roy)<\/b>Leak from shower. Silicone has opened up and tenant will let us know of tomorrow is convenient for us to return. Tenants to use bath instead <\/p>

08\/10\/2021 12:18 (dan)<\/b>Cleaned roof area and outlet<\/p>

08\/10\/2021 12:37 (sandra)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 15:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/10\/2021 16:46 (sandra)<\/b>appointment postponed as tenant is unwell. Rad will contact us when they are better or after the 22nd when the tenant leave.<\/p>

14\/10\/2021 16:42 (jane)<\/b>Re-booked for Friday morning at 9:30amJeff from Portland Brown 07780976185 will meet engineer at the property. <\/p>

15\/10\/2021 10:55 (dan)<\/b>Leak investigation\/bathroom\/plumbing inspection, resealed shower<\/p>

15\/10\/2021 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50588","activity_ticket_id":"48225","ticket_reference":"HDT49306","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Fridge not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1067","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1067","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/21","activity_end":"2021-10-08 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59967","activity_notes":"Fridge not working . Its not draining at the bottom and the freezer and main door are broken","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2021 11:14 (System)<\/b>Ticket Created<\/p>

17\/08\/2021 09:11 (sandra)<\/b>Cover Door and Ice Box were refitted, and Drainage was unblocked. A shelf is broken and needs to be replaced.Shelf on order <\/p>

07\/09\/2021 14:34 (sandra)<\/b>attending on 14th between 12 - 6pm <\/p>

16\/09\/2021 10:44 (jane)<\/b>Re-booked for Monday 20th September, tenant will give access <\/p>

17\/09\/2021 10:59 (jane)<\/b>Repair Aid unable to attend on Monday 20th September, have requested Wednesday 22nd <\/p>

21\/09\/2021 10:39 (sandra)<\/b>We need to arrange a visit to fit the shelf, if tenants are around I can book it for Friday afternoon<\/p>

21\/09\/2021 16:19 (sandra)<\/b>booked with tenant for 8th October PM <\/p>

08\/10\/2021 16:39 (roy)<\/b>Give access for Repair Aid<\/p>

11\/10\/2021 10:21 (sandra)<\/b>(Ticket Closed)<\/p>

13\/10\/2021 14:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/10\/2021 14:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50589","activity_ticket_id":"48795","ticket_reference":"HDT49876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - plumbing issues","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Lisle Street ","cs_id":"1448","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1448","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/21","activity_end":"2021-10-11 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59968","activity_notes":"Emergency call out - plumbing issues","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 09:17 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50590","activity_ticket_id":"48796","ticket_reference":"HDT49877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sliding secondary glazing needs adjusting","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/21","activity_end":"2021-10-11 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59969","activity_notes":"sliding secondary glazing needs adjustingtoday at 1 pm with Greg","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 09:23 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 14:07 (jane)<\/b>Window specialist required, as spiral tension needs replacing in secondary glazing to bedroom window <\/p>

15\/10\/2021 08:50 (jane)<\/b>Requested access for early afternoon of 20th October <\/p>

20\/10\/2021 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50591","activity_ticket_id":"48631","ticket_reference":"HDT49712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14453 - Roller blinds or venetian blinds options ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1360","cs_address_2":"72 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1360","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/10\/21","activity_end":"2021-10-11 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59970","activity_notes":"Roller blinds or venetian blinds options ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2021 13:49 (jane)<\/b>Roller Blinds on order <\/p>

01\/10\/2021 16:11 (sandra)<\/b>in reception <\/p>

08\/10\/2021 16:50 (travis)<\/b>Fitting new blinds to living room and bedroom,Repairs to kitchen blind.<\/p>

11\/10\/2021 09:31 (iain)<\/b>Blinds.<\/p>

11\/10\/2021 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50592","activity_ticket_id":"48793","ticket_reference":"HDT49874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our tenant has advised that the wardrobe door has come out of the rollers. ","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/10\/21","activity_end":"2021-10-11 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59971","activity_notes":"Our tenant has advised that the wardrobe door has come out of the rollers. Access today 1 - 2 pm ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2021 10:27 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 13:41 (travis)<\/b>Adjustment of wardrobe doors.<\/p>

08\/10\/2021 15:09 (sandra)<\/b>(Ticket Closed)<\/p>

13\/10\/2021 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50593","activity_ticket_id":"48797","ticket_reference":"HDT49878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - unblock shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1446","cs_address_2":"21-24 Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1446","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/21","activity_end":"2021-10-11 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59972","activity_notes":"Emergency call out - unblock shower ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 09:28 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50594","activity_ticket_id":"48800","ticket_reference":"HDT49881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - tenant locked out ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/21","activity_end":"2021-10-11 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59973","activity_notes":"Emergency call out - tenant locked out ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 09:37 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50595","activity_ticket_id":"48801","ticket_reference":"HDT49882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak and blockage ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Lisle Street ","cs_id":"1448","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1448","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/21","activity_end":"2021-10-11 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59974","activity_notes":"clear blockage into 15 Lisle Street ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 12:05 (dan)<\/b>Mechanically cleaned 4" soil pipe to clear blockage, refitted toilet pan and flushed through, replaced pan connector and inlet valve<\/p>

11\/10\/2021 14:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50596","activity_ticket_id":"48802","ticket_reference":"HDT49883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no Gas in flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59975","activity_notes":"no Gas in flat : No gas in my flat Gas cooker not turning - Also not able to turn on heating Need keys to boiler room - Was going to be given it however this did not happen Attendance required on Sunday or Monday. ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 09:56 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 13:19 (michaelk)<\/b>Attended site to investigate gas in flat. Traced problem to a loose connection to the hob spur. Left fully operational. 1hr labour 50.<\/p>

11\/10\/2021 13:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50597","activity_ticket_id":"48803","ticket_reference":"HDT49884","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from the boiler","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59976","activity_notes":"leak from the boilerWe would appreciate if you could send a technician to check and fix it. We will be in the apartment this Monday from 9.30 AM to 3 PM.","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 10:00 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 11:37 (michaelk)<\/b>Attended site to investigate leak. Traced problem to the immersion element which requires changing. Isolated immersion and ordered part to be replaced tomorrow. 1hr labour 50.<\/p>

11\/10\/2021 14:14 (sandra)<\/b>Attended site to investigate leak. Traced problem to the immersion element which requires changing. Isolated immersion and ordered part to be replaced tomorrow<\/p>

12\/10\/2021 13:29 (michaelk)<\/b>Attended site to drain unvented cylinder and to change heatrae element. Fully tested cylinder, hws and heating controls on completion. 4hrs labour plus parts 72.80 ex vat.<\/p>

12\/10\/2021 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50598","activity_ticket_id":"48794","ticket_reference":"HDT49875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1442","cs_address_2":"11 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9LP","ticket_client_site":"1442","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59977","activity_notes":"This stain is under the manifold of heating system in flat 3.Signs of a leak and pressure on zero.Told tenant and CBRE that its not leaking now and heating engineer would attend on Monday ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2021 14:10 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 10:03 (sandra)<\/b>We would appreciate if you could send a technician to check and fix it. We will be in the apartment this Monday from 9.30 AM to 3 PM.<\/p>

11\/10\/2021 10:49 (sandra)<\/b>access asked for Flat 3<\/p>

11\/10\/2021 11:56 (michaelk)<\/b>Attended site to investigate leak from heating manifold. We have tightened all pipe connections and left operational. Due to the manifold age and the history of leaks I will quote to replace manifold. 1hr labour 50.<\/p>

11\/10\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50599","activity_ticket_id":"48804","ticket_reference":"HDT49885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14479 - Replacement Extractor Fan","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1443","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1443","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/21","activity_end":"2021-10-11 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59978","activity_notes":"Replacement Extractor Fan ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 10:22 (sandra)<\/b>emailed for access Thursday 14th<\/p>

14\/10\/2021 15:20 (alan)<\/b>Quoted works <\/p>

14\/10\/2021 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50600","activity_ticket_id":"48805","ticket_reference":"HDT49886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine is leaking when being used","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/21","activity_end":"2021-10-11 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59979","activity_notes":"Washing machine is leaking when being used","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 10:13 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 11:37 (sandra)<\/b>e can send an engineer out on Thursday, 14\/10, between 10am and 2pm - please confirm at your earliest convenience, <\/p>

19\/10\/2021 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50601","activity_ticket_id":"48550","ticket_reference":"HDT49631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Lima Restaurant ","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/21","activity_end":"2021-10-11 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59980","activity_notes":"Access to 13 and nine for today ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 16:00 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 11:13 (travis)<\/b>Sourced leak into Lima restaurant,to flat 13 above.Flush pipe leaking on connection to cistern when flushed.Plumber required, access to below cistern difficult.Video via WhatsApp.<\/p>

17\/09\/2021 13:46 (jane)<\/b>Flat 13, 30 Rathbone Place - Have requested access to inspect the leaking toilet - Awaiting on Alex to confirm <\/p>

17\/09\/2021 16:56 (jane)<\/b>Out of hours engineer attending tomorrow to see if anything can be done to the toilet <\/p>

18\/09\/2021 15:00 (roy)<\/b>Could find no leak behind toilet but shower completely blocked and when used water ran over tray.Cleared blockage.But silicone needs redoing and missing door seal needs to be fitted<\/p>

20\/09\/2021 10:05 (sandra)<\/b>Could not find any leak from the toilet HOWEVER.......Shower was completely blocked and when used the bathroom got flooded and there was 4-5 adults using the shower.Have cleaned out the trap and water running away lovely.But there is a missing door seal and silicone needs redoing around the tray and glass door frame and back of toilet.This is causing minimal water to escape but will only get worse1 day required<\/p>

24\/09\/2021 14:05 (jane)<\/b>Requested for Tuesday 28th September to run to inspect leaking toilet and replace silicone <\/p>

24\/09\/2021 15:08 (jane)<\/b>Booked in with Urban Chic for 3rd October, to repair toilet and replace sealant <\/p>

29\/09\/2021 08:42 (jane)<\/b>Re-booked in with Urban Chic for Monday 4th October, to repair toilet and replace sealant<\/p>

29\/09\/2021 17:59 (roy)<\/b>Returned today but leak has moved.Visiting flat 13 on monday<\/p>

30\/09\/2021 09:30 (sandra)<\/b>access to Flat 13 on Monday <\/p>

04\/10\/2021 13:01 (dan)<\/b>Removed cistern, repaired flush pipe, tested<\/p>

04\/10\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 14:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2021 16:42 (roy)<\/b>Leak into Restaurant again.Worse than ever.Investigste flat 13 and 14 but ran xhowetzsnd toilets but no leak.Need access into flats above<\/p>

11\/10\/2021 12:53 (dan)<\/b>Carried out thorough water testing to 9 and 13, concluded that 13 shower enclosure\/human error is cause of flooding, quote sent.<\/p>

11\/10\/2021 14:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/10\/2021 14:59 (roy)<\/b>With Danny access into flats 13 and 9 but no access into the restaurant.Ran showers but could only look through restaurant shop window but could see no leak.Danny said shower doors need replacing for sliding door as it is leaking but I am not 100% convinced bevmcause there was a lot of water on the floor last week.But a leaking shower door needs fixing. Quote <\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50602","activity_ticket_id":"48550","ticket_reference":"HDT49631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Lima Restaurant ","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/21","activity_end":"2021-10-11 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59981","activity_notes":"Leak into Lima Restaurant access for flat 13 and Flat 9. ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2021 16:00 (System)<\/b>Ticket Created<\/p>

17\/09\/2021 11:13 (travis)<\/b>Sourced leak into Lima restaurant,to flat 13 above.Flush pipe leaking on connection to cistern when flushed.Plumber required, access to below cistern difficult.Video via WhatsApp.<\/p>

17\/09\/2021 13:46 (jane)<\/b>Flat 13, 30 Rathbone Place - Have requested access to inspect the leaking toilet - Awaiting on Alex to confirm <\/p>

17\/09\/2021 16:56 (jane)<\/b>Out of hours engineer attending tomorrow to see if anything can be done to the toilet <\/p>

18\/09\/2021 15:00 (roy)<\/b>Could find no leak behind toilet but shower completely blocked and when used water ran over tray.Cleared blockage.But silicone needs redoing and missing door seal needs to be fitted<\/p>

20\/09\/2021 10:05 (sandra)<\/b>Could not find any leak from the toilet HOWEVER.......Shower was completely blocked and when used the bathroom got flooded and there was 4-5 adults using the shower.Have cleaned out the trap and water running away lovely.But there is a missing door seal and silicone needs redoing around the tray and glass door frame and back of toilet.This is causing minimal water to escape but will only get worse1 day required<\/p>

24\/09\/2021 14:05 (jane)<\/b>Requested for Tuesday 28th September to run to inspect leaking toilet and replace silicone <\/p>

24\/09\/2021 15:08 (jane)<\/b>Booked in with Urban Chic for 3rd October, to repair toilet and replace sealant <\/p>

29\/09\/2021 08:42 (jane)<\/b>Re-booked in with Urban Chic for Monday 4th October, to repair toilet and replace sealant<\/p>

29\/09\/2021 17:59 (roy)<\/b>Returned today but leak has moved.Visiting flat 13 on monday<\/p>

30\/09\/2021 09:30 (sandra)<\/b>access to Flat 13 on Monday <\/p>

04\/10\/2021 13:01 (dan)<\/b>Removed cistern, repaired flush pipe, tested<\/p>

04\/10\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2021 14:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2021 16:42 (roy)<\/b>Leak into Restaurant again.Worse than ever.Investigste flat 13 and 14 but ran xhowetzsnd toilets but no leak.Need access into flats above<\/p>

11\/10\/2021 12:53 (dan)<\/b>Carried out thorough water testing to 9 and 13, concluded that 13 shower enclosure\/human error is cause of flooding, quote sent.<\/p>

11\/10\/2021 14:03 (sandra)<\/b>(Ticket Closed)<\/p>

11\/10\/2021 14:59 (roy)<\/b>With Danny access into flats 13 and 9 but no access into the restaurant.Ran showers but could only look through restaurant shop window but could see no leak.Danny said shower doors need replacing for sliding door as it is leaking but I am not 100% convinced bevmcause there was a lot of water on the floor last week.But a leaking shower door needs fixing. Quote <\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50603","activity_ticket_id":"48799","ticket_reference":"HDT49880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming from the toiles above ","ticket_address_1":"15 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15 Lisle Street ","cs_id":"1448","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1448","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/21","activity_end":"2021-10-11 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59982","activity_notes":"leak coming from the toiles above ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 09:35 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50604","activity_ticket_id":"48798","ticket_reference":"HDT49879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing\/dryer and shower drain ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/21","activity_end":"2021-10-11 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59983","activity_notes":"washing\/dryer and shower drain my washer dryer doesn't work properly. First, when I choose the mixed fabric program, the clothes come out full of dishwashing detergent even if I put in a small quantity. So then I choose the rinse and spin option, and they still don't come out completely rinsed. With regard to the dryer, it doesn't dry at all. The shower drain doesn't have a cover and I lose a lot of hair when I wash it, I don't want it to be clogged. Would it be possible to have one?","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 09:32 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 13:53 (sandra)<\/b>We can attend on Thursday, 14\/10, between 12pm and 5pm - please advise, <\/p>

13\/10\/2021 10:50 (dan)<\/b>Shower drain cover present and working, discussed with tenant and checked plugs\/drains throughout<\/p>

13\/10\/2021 13:51 (jane)<\/b>Monday afternoon 18th October, between 2pm and 6pm. <\/p>

19\/10\/2021 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50605","activity_ticket_id":"48798","ticket_reference":"HDT49879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing\/dryer and shower drain ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/10\/21","activity_end":"2021-10-13 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59984","activity_notes":"WEDNESDAY MORNING AT 10 AM The shower drain doesn't have a cover and I lose a lot of hair when I wash it, I don't want it to be clogged. Would it be possible to have one?","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 09:32 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 13:53 (sandra)<\/b>We can attend on Thursday, 14\/10, between 12pm and 5pm - please advise, <\/p>

13\/10\/2021 10:50 (dan)<\/b>Shower drain cover present and working, discussed with tenant and checked plugs\/drains throughout<\/p>

13\/10\/2021 13:51 (jane)<\/b>Monday afternoon 18th October, between 2pm and 6pm. <\/p>

19\/10\/2021 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50606","activity_ticket_id":"48806","ticket_reference":"HDT49887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine drum is not spinning","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/21","activity_end":"2021-10-11 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59985","activity_notes":"Washing machine drum is not spinning","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 10:56 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 13:57 (sandra)<\/b>We can attend on Thursday, 14\/10, between 12pm and 5pm - please advise, <\/p>

14\/10\/2021 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50607","activity_ticket_id":"48678","ticket_reference":"HDT49759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/10\/21","activity_end":"2021-10-11 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59986","activity_notes":"To carry out ITCs - For Friday 1s October - new tenant moves in on 8th October ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2021 11:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 10:55 (iain)<\/b>ITC's.<\/p>

04\/10\/2021 15:13 (travis)<\/b>Disassembly of furniture,Bagging up of all possessions,Moving all items downstairs ready for collection.<\/p>

05\/10\/2021 11:27 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

05\/10\/2021 14:01 (alan)<\/b>Replace heat detector in main roomReplace all LED lamps for brighter lamps as per Lillans instructions<\/p>

05\/10\/2021 14:08 (dan)<\/b>Dismantled and removed basin vanity unit replaced basin and bath taps, replaced toilet seat, reassembled vanity unit.<\/p>

05\/10\/2021 15:31 (roy)<\/b>Started to do checks but called away.But did refix sink waste as both bowls faulty.Ian to take over<\/p>

06\/10\/2021 14:13 (alan)<\/b>Return to site and replace extractor fan in bathroom<\/p>

06\/10\/2021 16:06 (iain)<\/b>ITC's. Clearance.<\/p>

06\/10\/2021 16:08 (iain)<\/b>ITC's.<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50608","activity_ticket_id":"48808","ticket_reference":"HDT49889","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To paint the exterior of the shop front ","ticket_address_1":"36 Earlham Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Earlham Street ","cs_id":"1452","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9LH","ticket_client_site":"1452","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/10\/21","activity_end":"2021-10-11 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59987","activity_notes":"To paint the exterior of the shop front ","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2021 11:46 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 10:15 (dean)<\/b>Done240.00<\/p>

21\/10\/2021 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50609","activity_ticket_id":"48807","ticket_reference":"HDT49888","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd Floor Gents toilet flush button not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/21","activity_end":"2021-10-11 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59988","activity_notes":"3rd Floor Gents toilet flush button not working 2 - 4pm today check in with security ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 11:34 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 12:57 (dan)<\/b>Repaired inlet valve<\/p>

11\/10\/2021 14:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50610","activity_ticket_id":"48810","ticket_reference":"HDT49891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating does not work","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/21","activity_end":"2021-10-11 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59989","activity_notes":"heating does not work","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 13:30 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 14:07 (michaelk)<\/b>Attended callout, demonstrated controls to tenant and left fully operational. 1hr labour 50<\/p>

11\/10\/2021 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50611","activity_ticket_id":"48809","ticket_reference":"HDT49890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet and light issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/21","activity_end":"2021-10-11 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59990","activity_notes":"toilet seems like its got a slight blockage- doesn't flush properlyTuesday 8 - 10 am ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 13:28 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 10:15 (alan)<\/b>Replace 2 faulty Lamp holders to down lighters in kitchen<\/p>

12\/10\/2021 10:15 (dan)<\/b>Removed cistern to clear obstruction from within flush pipe, replaced flush cone<\/p>

12\/10\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50612","activity_ticket_id":"48809","ticket_reference":"HDT49890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet and light issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/21","activity_end":"2021-10-11 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59991","activity_notes":"Tuesday 8 - 10 am light at the top of the kitchen one of them is out","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 13:28 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 10:15 (alan)<\/b>Replace 2 faulty Lamp holders to down lighters in kitchen<\/p>

12\/10\/2021 10:15 (dan)<\/b>Removed cistern to clear obstruction from within flush pipe, replaced flush cone<\/p>

12\/10\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50613","activity_ticket_id":"48811","ticket_reference":"HDT49892","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"sign to be fixed to railings ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/21","activity_end":"2021-10-11 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59992","activity_notes":" I have a smallish sign on my desk which needs to be fixed onto the railings at 31 Nottingham Place (just beside the front gate leading down to the basement steps so nobody fixes bikes to it! Can you let me know how much it will cost to fix it to the railing please?","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 14:09 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 15:54 (travis)<\/b>Signage fitted to steel gates.<\/p>

12\/10\/2021 08:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/10\/2021 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/10\/2021 15:12 (roy)<\/b>Refixed sign<\/p>

18\/10\/2021 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50614","activity_ticket_id":"48812","ticket_reference":"HDT49893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check walls where leak occurred with damp meter to see if it is dry enough to redecorate.","ticket_address_1":"2nd Floor Office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1455","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"1455","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/21","activity_end":"2021-10-11 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59993","activity_notes":"to check walls where leak occurred with damp meter to see if it is dry enough to redecorate.KEYS FROM OFFICE. 2ND FLOOR OFFICE IS VACANT ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 14:45 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 11:11 (travis)<\/b>Attended and took various damp Meter readings on stained area,The highest reading I could get was 4% ,this area is ready for decoration.<\/p>

03\/03\/2022 09:52 (dean)<\/b>Done 190.00<\/p>

03\/03\/2022 09:54 (dean)<\/b>Done 190.00<\/p>

03\/03\/2022 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50615","activity_ticket_id":"48813","ticket_reference":"HDT49894","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Look at lights on balcony over Dishoom and Bills that are not working ","ticket_address_1":"Block D","ticket_address_2":"14 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Block D","cs_id":"1456","cs_address_2":"14 Upper St Martins Lane ","cs_town":"London ","cs_postcode":"WC2H 9FB","ticket_client_site":"1456","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/21","activity_end":"2021-10-11 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59994","activity_notes":"Look at lights on balcony over Dishoom and Bills that are not working ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 15:10 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 14:01 (alan)<\/b>Look at lights not working, fault found to be lamps Ordered replacements<\/p>

18\/10\/2021 13:26 (roy)<\/b>Assist Alan with ligts<\/p>

18\/10\/2021 13:32 (alan)<\/b>Replace lamps in all 3 fittings and replace 2 faulty fittings Fittings supplied by Slingsby <\/p>

18\/10\/2021 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50616","activity_ticket_id":"48814","ticket_reference":"HDT49895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14481 - Replacement shower enclosure PO200727518","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 13","cs_id":"1454","cs_address_2":"31 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1JH","ticket_client_site":"1454","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/21","activity_end":"2021-10-11 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59995","activity_notes":"Replacement shower enclosure - office will order ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 12:46 (jane)<\/b>New shower screen has been ordered, 5-10 day lead-time <\/p>

20\/10\/2021 16:31 (jane)<\/b>Requested access to fit on Friday <\/p>

21\/10\/2021 14:18 (jane)<\/b>For tomorrow at 10am <\/p>

22\/10\/2021 15:55 (dan)<\/b>Supplied and fitted replacement shower enclosure<\/p>

25\/10\/2021 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50617","activity_ticket_id":"48815","ticket_reference":"HDT49896","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light and radiator ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/21","activity_end":"2021-10-11 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59996","activity_notes":"light and radiator Remove 1st floor light fitting as discussed.Remove 1st floor rear exit wall hung radiator. ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 15:52 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 08:33 (alan)<\/b>Remove light fitting on 1st Floor and store in basement Remove heater on 1st floor and store in basement <\/p>

12\/10\/2021 08:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50618","activity_ticket_id":"48816","ticket_reference":"HDT49897","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"blocked drain","ticket_address_1":"51 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"51 Goodge Street ","cs_id":"1042","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1TG","ticket_client_site":"1042","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/10\/21","activity_end":"2021-10-11 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59997","activity_notes":"TUESDAY BETWEEN 10 - 12 PMPlease can I book your drain buys to return to 51 Goodge Street. There is a restaurant there: FFM Pasta who say their pest control report a blocked drain.","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 15:56 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 06:38 (dan)<\/b>Rodded through drainage to clear blockage, lightweight covers are inadequate\/not airtight<\/p>

13\/10\/2021 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50619","activity_ticket_id":"48817","ticket_reference":"HDT49898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/21","activity_end":"2021-10-12 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59998","activity_notes":"Electrical issues - the tenant says the electric are still faulty","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2021 08:48 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 11:42 (jane)<\/b>Inspecting the fridge freezer on Monday 18th October <\/p>

13\/10\/2021 10:16 (jane)<\/b>Attending this afternoon <\/p>

13\/10\/2021 13:38 (alan)<\/b>Reset Rako controls for top floor Clean contacts on radio control switch in main bathroom and leave all working <\/p>

13\/10\/2021 13:39 (michaelk)<\/b>Attended site to investigate shower issues. Thermostatic control head is missing a fixing and cartridge requires changing.Riser rail fixing also requires changing. Will source replacements and provide a cost. 1hr labour 50.<\/p>

13\/10\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50620","activity_ticket_id":"48818","ticket_reference":"HDT49899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" A light fitting on the outdoor stairs is water logged and has stopped working.","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/21","activity_end":"2021-10-12 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"59999","activity_notes":" A light fitting on the outdoor stairs is water logged and has stopped working.","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 09:26 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 14:10 (alan)<\/b>Empty light fitting from water Refit seal To light fitting and replace lamp<\/p>

12\/10\/2021 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50621","activity_ticket_id":"48819","ticket_reference":"HDT49900","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":": Make good any damage in the common parts please ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1459","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1459","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/10\/21","activity_end":"2021-10-12 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60000","activity_notes":"Approval Note: Make good any damage in the common parts please Summary: public stairwell sign removed Description: public stairwell sign removedA covid safety sign from the previous management company was ripped off the wall outside Flat 5 and 6 which has removed all the paint. Will it be repainted? ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 09:27 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 10:16 (dean)<\/b>Done 90.00<\/p>

21\/10\/2021 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50622","activity_ticket_id":"48820","ticket_reference":"HDT49901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher issue ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/10\/21","activity_end":"2021-10-12 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60001","activity_notes":"Dishwasher issue The dishwasher in our flat has started to overflow with water. I have tried removing everything that comes out without screws and can see that the water is not draining but I have not been able to resolve the issue and cannot see anything blocking the drainage hole. ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2021 09:34 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 12:04 (jane)<\/b>Mon, 18th of Oct in the afternoon 12-6 pm <\/p>

12\/10\/2021 13:21 (jane)<\/b>Mon, 18th of Oct in the afternoon 12-6 pm - confirmed, tenant will be home for access <\/p>

19\/10\/2021 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50623","activity_ticket_id":"48821","ticket_reference":"HDT49902","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"SW\/SW\/14480 - Toilet leak repairs ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/21","activity_end":"2021-10-12 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60002","activity_notes":"Toilet leak repairs ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 09:33 (jane)<\/b>Requested attendance on Thursday to fit the new toilet parts <\/p>

20\/10\/2021 13:44 (jane)<\/b>Attending on Thursday <\/p>

03\/11\/2021 14:35 (michaelk)<\/b>Attended site to remove back to wall pan and rectify leak. Changed flexible pan connector and flush cone and re- assembled. Left in full working order. 3hrs labour plus parts 174.48 ex vat.<\/p>

03\/11\/2021 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50624","activity_ticket_id":"48822","ticket_reference":"HDT49903","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14482 - replacement burner cap to the hob PO200727514","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1247","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1247","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/21","activity_end":"2021-10-12 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60003","activity_notes":"replacement burner cap to the hob","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 13:29 (jane)<\/b>For tomorrow midday <\/p>

13\/10\/2021 14:50 (jane)<\/b>Part still on order <\/p>

18\/11\/2021 16:04 (jane)<\/b>Attending on Friday via managements keys - <\/p>

23\/11\/2021 09:32 (sandra)<\/b>waiting for access from Deepa<\/p>

23\/11\/2021 15:12 (jane)<\/b>Attending on Wednesday 24th via keys, for in the morning.<\/p>

24\/11\/2021 11:03 (michaelk)<\/b>Attended site to fit replacement burner cap. Left fully operational. 85 ex vat.<\/p>

24\/11\/2021 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50625","activity_ticket_id":"48823","ticket_reference":"HDT49904","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14483 - Replacement manifold - PO200727544","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1457","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1457","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/21","activity_end":"2021-10-12 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60004","activity_notes":"Replacement manifold ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 12:21 (michaelk)<\/b>Completed quoted repair works on ground floor heating manifold. Tested operation and vented, explaining controls to tenant.<\/p>

14\/12\/2021 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50626","activity_ticket_id":"48769","ticket_reference":"HDT49850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer has a minor leak ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/21","activity_end":"2021-10-12 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60005","activity_notes":"Hi Mike Repair Aid are going this afternoon and have stated below :After replacing the thermostat the engineer noted that there might be an additional problem with the inlet water tap. It is slightly dripping water and might need to be replaced; you will need a plumber or a handyman.Could you go along with them this afternoon, they will call the office an hour before","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 11:40 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 13:22 (jane)<\/b>Have requested Tue, the 12th of Oct, afternoon 12-6pm <\/p>

12\/10\/2021 13:32 (michaelk)<\/b>Attended site to investigate water leak from isolation valve. Supplied and fitted replacement washing machine valve for appliance engineer. 1hrs labour plus parts. 53.46 ex vat.<\/p>

13\/10\/2021 16:02 (jane)<\/b>(Ticket Closed)<\/p>

27\/10\/2021 15:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/10\/2021 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50627","activity_ticket_id":"48773","ticket_reference":"HDT49854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/21","activity_end":"2021-10-12 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60006","activity_notes":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS 2. One of the shelves in the fridge is broken Can this please be fixed? 3. There are no hooks in the flat to hang coats etc. Can you please arrange for a coat rail to be hung in the hallway? 4. The boiler is saying on its display that it needs a service - can this please be arranged? 5. There is no plug in the kitchen sink. As there is no dishwasher, can a 2inch plug be supplied? 6. There appears to be a leak in the right hand window of the lounge - see attached photos. It appears to be coming from the top of the window as the top of the bottom sash window is stained as well as the bottom ledge. The upper window does not open and so there must be a gap in the frame or the wall immediately above the window which allows rainwater to get in. It might be worth you sending someone round to check.","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 14:29 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 11:37 (travis)<\/b>Replacement of pull cord on high level roller blind <\/p>

12\/10\/2021 08:49 (michaelk)<\/b>Attended site to re-set service message. Checked combustion and found that the gas valve mixture requires the gas valve to be changed. Will quote to replace required parts and complete service. 1hr labour 50.<\/p>

12\/10\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 09:56 (travis)<\/b>List of works,Coat hooks fitted in hallway,Details of fridge shelf taken for new to be ordered,Damp issues sourced to an external hopper above having come away from the wall.No access to hopper,a surveyor would be needed to suggest a way forward.Photos of hopper and details of fridge shelf sent via WhatsApp.<\/p>

12\/10\/2021 10:49 (jane)<\/b>Fridge shelf on order <\/p>

12\/10\/2021 14:11 (travis)<\/b>Attended with triple ladders and fitted hopper to wall to prevent any further damp damp issues.<\/p>

28\/10\/2021 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50628","activity_ticket_id":"48817","ticket_reference":"HDT49898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/21","activity_end":"2021-10-12 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60007","activity_notes":"List of works 1.The light switch problems we raised in July were never resolved. It's often hard to get the main bathroom to work at all, and some rooms being on at the same time (eg top floor) result in rapid cycling on and off across various rooms. The lighting chap said that he thought some issues were fixed, but we've not really seen that, and he was going to come back with new parts, I believe.","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 08:48 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 11:42 (jane)<\/b>Inspecting the fridge freezer on Monday 18th October <\/p>

13\/10\/2021 10:16 (jane)<\/b>Attending this afternoon <\/p>

13\/10\/2021 13:38 (alan)<\/b>Reset Rako controls for top floor Clean contacts on radio control switch in main bathroom and leave all working <\/p>

13\/10\/2021 13:39 (michaelk)<\/b>Attended site to investigate shower issues. Thermostatic control head is missing a fixing and cartridge requires changing.Riser rail fixing also requires changing. Will source replacements and provide a cost. 1hr labour 50.<\/p>

13\/10\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50629","activity_ticket_id":"48817","ticket_reference":"HDT49898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/21","activity_end":"2021-10-12 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60008","activity_notes":"List of works 3.The shower temperature control has never worked correctly, but was stuck at a reasonable temperature until recently so I didn't raise it. Not urgent but would be great to get it looked at.4.The shower head attachment to the vertical rail is broken and slips down. Again not urgent.","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 08:48 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 11:42 (jane)<\/b>Inspecting the fridge freezer on Monday 18th October <\/p>

13\/10\/2021 10:16 (jane)<\/b>Attending this afternoon <\/p>

13\/10\/2021 13:38 (alan)<\/b>Reset Rako controls for top floor Clean contacts on radio control switch in main bathroom and leave all working <\/p>

13\/10\/2021 13:39 (michaelk)<\/b>Attended site to investigate shower issues. Thermostatic control head is missing a fixing and cartridge requires changing.Riser rail fixing also requires changing. Will source replacements and provide a cost. 1hr labour 50.<\/p>

13\/10\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50630","activity_ticket_id":"48817","ticket_reference":"HDT49898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/10\/21","activity_end":"2021-10-12 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60009","activity_notes":"Our freezer door won't shut properly - something wrong with the hinge which is keeping it slightly open and thus has badly frosted up, plus the seal is hanging loose from the freezer door frame. We've bought a standalone freezer as a stopgap measure but would be great to get it fixed.","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2021 08:48 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 11:42 (jane)<\/b>Inspecting the fridge freezer on Monday 18th October <\/p>

13\/10\/2021 10:16 (jane)<\/b>Attending this afternoon <\/p>

13\/10\/2021 13:38 (alan)<\/b>Reset Rako controls for top floor Clean contacts on radio control switch in main bathroom and leave all working <\/p>

13\/10\/2021 13:39 (michaelk)<\/b>Attended site to investigate shower issues. Thermostatic control head is missing a fixing and cartridge requires changing.Riser rail fixing also requires changing. Will source replacements and provide a cost. 1hr labour 50.<\/p>

13\/10\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50631","activity_ticket_id":"48824","ticket_reference":"HDT49905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blade signs not working ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/21","activity_end":"2021-10-12 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60010","activity_notes":"Blade signs not working ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 11:23 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 15:09 (alan)<\/b>Investigate light signs not workingFound MCB to be tripped outReset test and left working<\/p>

12\/10\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50632","activity_ticket_id":"48812","ticket_reference":"HDT49893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check walls where leak occurred with damp meter to see if it is dry enough to redecorate.","ticket_address_1":"2nd Floor Office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1455","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"1455","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/10\/21","activity_end":"2021-10-12 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60011","activity_notes":"Attended and took various damp Meter readings on stained area, The highest reading I could get was 4% ,this area is ready for decoration.","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 14:45 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 11:11 (travis)<\/b>Attended and took various damp Meter readings on stained area,The highest reading I could get was 4% ,this area is ready for decoration.<\/p>

03\/03\/2022 09:52 (dean)<\/b>Done 190.00<\/p>

03\/03\/2022 09:54 (dean)<\/b>Done 190.00<\/p>

03\/03\/2022 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50633","activity_ticket_id":"48825","ticket_reference":"HDT49906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty bathroom door ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/21","activity_end":"2021-10-12 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60012","activity_notes":"Faulty bathroom door ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 12:22 (System)<\/b>Ticket Created<\/p>

12\/10\/2021 16:09 (travis)<\/b>repaIred bathroom door handle\/spindle.<\/p>

12\/10\/2021 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50634","activity_ticket_id":"48773","ticket_reference":"HDT49854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/21","activity_end":"2021-10-12 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60013","activity_notes":"6. There appears to be a leak in the right hand window of the lounge - see attached photos. It appears to be coming from the top of the window as the top of the bottom sash window is stained as well as the bottom ledge. The upper window does not open and so there must be a gap in the frame or the wall immediately above the window which allows rainwater to get in. It might be worth you sending someone round to check.","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 14:29 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 11:37 (travis)<\/b>Replacement of pull cord on high level roller blind <\/p>

12\/10\/2021 08:49 (michaelk)<\/b>Attended site to re-set service message. Checked combustion and found that the gas valve mixture requires the gas valve to be changed. Will quote to replace required parts and complete service. 1hr labour 50.<\/p>

12\/10\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 09:56 (travis)<\/b>List of works,Coat hooks fitted in hallway,Details of fridge shelf taken for new to be ordered,Damp issues sourced to an external hopper above having come away from the wall.No access to hopper,a surveyor would be needed to suggest a way forward.Photos of hopper and details of fridge shelf sent via WhatsApp.<\/p>

12\/10\/2021 10:49 (jane)<\/b>Fridge shelf on order <\/p>

12\/10\/2021 14:11 (travis)<\/b>Attended with triple ladders and fitted hopper to wall to prevent any further damp damp issues.<\/p>

28\/10\/2021 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50635","activity_ticket_id":"47988","ticket_reference":"HDT49069","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"inter-tenancy checks and meter reads - 01\/10\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/21","activity_end":"2021-10-12 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60014","activity_notes":"Check switches ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2021 13:19 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 08:30 (iain)<\/b>ITC's and meter readings.<\/p>

06\/10\/2021 11:54 (alan)<\/b>List of works<\/p>

07\/10\/2021 17:38 (iain)<\/b>ITC's.<\/p>

08\/10\/2021 11:36 (travis)<\/b>Sash cord replacement.<\/p>

08\/10\/2021 15:06 (michaelk)<\/b>Attended site to investigate work required. A replacement bath waste is to be ordered and the bedroom radiator requires supporting. Both to be completed the same time. 1 hr labour 50.<\/p>

08\/10\/2021 21:44 (dean)<\/b>Done 540.00<\/p>

11\/10\/2021 09:32 (iain)<\/b>ITC's. Sash window.<\/p>

12\/10\/2021 13:42 (michaelk)<\/b>Attended site to investigate heating. Reset boiler following interruption to gas. Left fully operational. 1hr labour 50.<\/p>

12\/10\/2021 15:10 (alan)<\/b>Show tenants that switches that appear not to be doing anything or for the 5 amp lighting sockets in flat<\/p>

13\/10\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50636","activity_ticket_id":"48693","ticket_reference":"HDT49774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of jobs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/21","activity_end":"2021-10-27 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60015","activity_notes":"List of jobs ]Please action the following and quote where necessary: site contact is Owen, Otwebber81@gmail.com.One of the wires preventing pigeons is broken on lounger right hand window There is a cracked tile in the bathroom and grout missing from several tilesThe button for the buzzer downstairs for Flat 2 is broken.Advise if the bathroom window is accessible for cleaningThe boiler is asking for its 12 month service interval - please service","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2021 09:07 (System)<\/b>Ticket Created<\/p>

30\/09\/2021 09:11 (sandra)<\/b>access asked for Monday <\/p>

30\/09\/2021 12:35 (sandra)<\/b>booked for Tuesday 5th <\/p>

05\/10\/2021 09:22 (jane)<\/b>07834 374226 -FOR 1PM TODAY <\/p>

05\/10\/2021 13:17 (travis)<\/b>Attended and repaIred bird prevention wires to living room window.Taken measurements for blind and replacement bathroom floor tiles.<\/p>

05\/10\/2021 13:36 (michaelk)<\/b>Attended site to reset service message. Boiler was serviced 10 months ago, boiler will be serviced in December with all 9ther compliance. 1hr labour 50.<\/p>

05\/10\/2021 16:27 (jane)<\/b>Floor tiles on order <\/p>

11\/10\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 14:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2021 15:06 (jane)<\/b>Requested access on Wednesday 20th October in the morning to fit the new floor tiles <\/p>

21\/10\/2021 08:29 (jane)<\/b>Attending on Wednesday 27th October to replace floor tiles, keys for access <\/p>

28\/10\/2021 10:52 (jane)<\/b>Tiles were not the correct colour, have ordered samples to show the tenant<\/p>

01\/11\/2021 12:24 (travis)<\/b>Tiling\/grouting works to bathroom shelves and floor.<\/p>

01\/11\/2021 13:02 (travis)<\/b>Tiling works.<\/p>

18\/11\/2021 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50637","activity_ticket_id":"48826","ticket_reference":"HDT49907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 5, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1461","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/21","activity_end":"2021-10-15 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60016","activity_notes":"FRIDAY AT MID DAY 12PMA spotlight bulb doesnt work. The plug in the sink is not attached to its lever so it doesnt open and close properlySite Contact:Sian Knapp - Flat 507874996154siank99@outlook.com ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 15:02 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 10:12 (sandra)<\/b>emailed for Friday <\/p>

13\/10\/2021 10:23 (sandra)<\/b>FRIDAY MID DAY WITH Sian Knapp <\/p>

15\/10\/2021 16:19 (roy)<\/b>Replace 12v bulb and transformer Refix pop up waste<\/p>

15\/10\/2021 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50638","activity_ticket_id":"48827","ticket_reference":"HDT49908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14476 - Replacement washer\/dryer - indesit option ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1132","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1132","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/10\/21","activity_end":"2021-10-12 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60017","activity_notes":"Replacement washer\/dryer - indesit option ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 15:10 (jane)<\/b>We will be able to do the installation on Mon, 25th of Oct in the afternoon 12-6pm<\/p>

21\/10\/2021 10:29 (jane)<\/b>Keys for access Mon, 25th of Oct in the afternoon 12-6pm<\/p>

26\/10\/2021 11:17 (jane)<\/b>(Ticket Closed)<\/p>

16\/11\/2021 09:48 (sandra)<\/b>booked for Tuesday 23rd 2pm - 6pm <\/p>

18\/11\/2021 16:43 (jane)<\/b>Keys for access on Tuesday 23rd November - 2pm to 6pm <\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50639","activity_ticket_id":"48828","ticket_reference":"HDT49909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply a thermostat ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/21","activity_end":"2021-10-12 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60018","activity_notes":"To supply a thermostat ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 15:32 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 09:16 (jane)<\/b>Requested access for 9am tomorrow morning to fit new thermostat <\/p>

19\/10\/2021 09:26 (jane)<\/b>Attending at 9am on Thursday morning to fit the new thermostat <\/p>

21\/10\/2021 11:23 (michaelk)<\/b>Supplied and fitted replacement wireless programmable thermostat. Set up controls on completion and explained to tenant. 3hrs labour plus part 95.96ex vat. Total 245.98ex vat.<\/p>

21\/10\/2021 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50640","activity_ticket_id":"48829","ticket_reference":"HDT49910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lima Restaurant - The ceiling in the restaurant's reception has to be repaired and painted","ticket_address_1":"31 Rathbone Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/10\/21","activity_end":"2021-10-12 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60019","activity_notes":"Lima Restaurant - The ceiling in the restaurant's reception has to be repaired and painted","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 15:38 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 09:14 (jane)<\/b>Attending after 10am today <\/p>

03\/11\/2021 13:57 (jane)<\/b>Attending on Thursday morning 4th November as agreed with the restaurant manager <\/p>

12\/11\/2021 11:50 (dean)<\/b>Done 210.00<\/p>

12\/11\/2021 12:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50641","activity_ticket_id":"48773","ticket_reference":"HDT49854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/21","activity_end":"2021-10-12 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60020","activity_notes":"Fridge part on order ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 14:29 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 11:37 (travis)<\/b>Replacement of pull cord on high level roller blind <\/p>

12\/10\/2021 08:49 (michaelk)<\/b>Attended site to re-set service message. Checked combustion and found that the gas valve mixture requires the gas valve to be changed. Will quote to replace required parts and complete service. 1hr labour 50.<\/p>

12\/10\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 09:56 (travis)<\/b>List of works,Coat hooks fitted in hallway,Details of fridge shelf taken for new to be ordered,Damp issues sourced to an external hopper above having come away from the wall.No access to hopper,a surveyor would be needed to suggest a way forward.Photos of hopper and details of fridge shelf sent via WhatsApp.<\/p>

12\/10\/2021 10:49 (jane)<\/b>Fridge shelf on order <\/p>

12\/10\/2021 14:11 (travis)<\/b>Attended with triple ladders and fitted hopper to wall to prevent any further damp damp issues.<\/p>

28\/10\/2021 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50642","activity_ticket_id":"48830","ticket_reference":"HDT49911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to major leak ","ticket_address_1":"1\/1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1\/1a Gerrard Place ","cs_id":"1462","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1462","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/21","activity_end":"2021-12-13 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60021","activity_notes":"To attend to major leak As discussed please can you make arrangements for the following:1a GP - Flat 1. To repair the leak from behind shower. Dom has arranged access for 09:00 tomorrow\/Wednesday 1 GP - Commercial Unit. Clear up leak\/water damage using machinery ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 16:08 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 06:37 (dan)<\/b>Traced leak to apartments above, isolated supply to flat, cleared flooded area.<\/p>

13\/10\/2021 12:00 (travis)<\/b>Collection of X2 dehumidifiers,Delivered and set up at above address.<\/p>

13\/10\/2021 13:05 (jane)<\/b>repaired faulty connection on hot supply to shower, tiles will need to be sourced and replaced before shower can be used,Villeroy and bosch 145mm Matt white tiles, reported back findings.<\/p>

13\/10\/2021 14:51 (dan)<\/b>Removed tiles and made access in shower wall, located pipework fault, cut out and replaced section, setup dehumidifiers in 1a<\/p>

14\/10\/2021 13:37 (dan)<\/b>Fitted temp covering over tiles<\/p>

14\/10\/2021 13:42 (jane)<\/b>Works all completed and temporary panel fitted, dehumidifiers still on order - DO NOT SHUTDOWN job <\/p>

15\/10\/2021 10:01 (jane)<\/b>Sourcing tiles <\/p>

15\/10\/2021 10:56 (dan)<\/b>Report of fault still present, site visit revealed boiler pressure fault (unrelated to leak)<\/p>

18\/10\/2021 10:08 (jane)<\/b>Tiles on order 10-12 day lead-time <\/p>

24\/11\/2021 09:44 (jane)<\/b>Chased tiles, out of stock until 13th December, should be sent then <\/p>

21\/12\/2021 09:26 (sandra)<\/b>tiles in reception to be scheduled for new year <\/p>

21\/12\/2021 09:28 (sandra)<\/b>provisionally booked for Monday 10th January <\/p>

12\/01\/2022 15:26 (travis)<\/b>Tiling works.<\/p>

12\/01\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50643","activity_ticket_id":"48831","ticket_reference":"HDT49912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 4, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1463","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"1463","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/21","activity_end":"2021-10-13 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60022","activity_notes":"To carry out compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 08:43 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 11:29 (michaelk)<\/b>Completed full compliance testing. 185.<\/p>

13\/10\/2021 11:44 (jane)<\/b>(Ticket Closed)<\/p>

13\/10\/2021 15:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/10\/2021 15:05 (michaelk)<\/b>Supplied and fitted co alarm to kitchen hob. 1hr plus part 69 ex vat.<\/p>

15\/10\/2021 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50644","activity_ticket_id":"48832","ticket_reference":"HDT49913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC checks 22\/11\/21 to be be completed by close of business on 23\/11\/21","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/21","activity_end":"2021-11-22 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60023","activity_notes":"To carry out ITC checks 22\/11\/21 to be be completed by close of business on 23\/11\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 08:50 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 14:26 (iain)<\/b>ITC's and meter readings.<\/p>

24\/11\/2021 06:56 (roy)<\/b>Replaced numerous bulbs.NTR as circular bulb in mirror not in stock. <\/p>

24\/11\/2021 08:21 (iain)<\/b>ITC's.<\/p>

24\/11\/2021 12:37 (iain)<\/b>ITC's. Mastic worktop.<\/p>

25\/11\/2021 16:39 (roy)<\/b>Replaced circular bulb bet now need new ballast unit.Replaced 2 dimmer knobs Removed items of clothing Removed broken shower door panel<\/p>

06\/12\/2021 11:09 (sandra)<\/b>ballasts booked for Friday with MK <\/p>

10\/12\/2021 16:28 (roy)<\/b>Replaced ballast unit in bathroom mirror light.With Alan<\/p>

13\/12\/2021 08:36 (roy)<\/b>Returned and fitted ballast unit in mirror.All okReturned again late in day as Deepa wanted to reset gas and electric meters as both had run out<\/p>

13\/12\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50645","activity_ticket_id":"48830","ticket_reference":"HDT49911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to major leak ","ticket_address_1":"1\/1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1\/1a Gerrard Place ","cs_id":"1462","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1462","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/10\/21","activity_end":"2021-10-13 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60024","activity_notes":"To attend to major leak As discussed please can you make arrangements for the following:1a GP - Flat 1. To repair the leak from behind shower. Dom has arranged access for 09:00 tomorrow\/Wednesday 1 GP - Commercial Unit. Clear up leak\/water damage using machinery ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 16:08 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 06:37 (dan)<\/b>Traced leak to apartments above, isolated supply to flat, cleared flooded area.<\/p>

13\/10\/2021 12:00 (travis)<\/b>Collection of X2 dehumidifiers,Delivered and set up at above address.<\/p>

13\/10\/2021 13:05 (jane)<\/b>repaired faulty connection on hot supply to shower, tiles will need to be sourced and replaced before shower can be used,Villeroy and bosch 145mm Matt white tiles, reported back findings.<\/p>

13\/10\/2021 14:51 (dan)<\/b>Removed tiles and made access in shower wall, located pipework fault, cut out and replaced section, setup dehumidifiers in 1a<\/p>

14\/10\/2021 13:37 (dan)<\/b>Fitted temp covering over tiles<\/p>

14\/10\/2021 13:42 (jane)<\/b>Works all completed and temporary panel fitted, dehumidifiers still on order - DO NOT SHUTDOWN job <\/p>

15\/10\/2021 10:01 (jane)<\/b>Sourcing tiles <\/p>

15\/10\/2021 10:56 (dan)<\/b>Report of fault still present, site visit revealed boiler pressure fault (unrelated to leak)<\/p>

18\/10\/2021 10:08 (jane)<\/b>Tiles on order 10-12 day lead-time <\/p>

24\/11\/2021 09:44 (jane)<\/b>Chased tiles, out of stock until 13th December, should be sent then <\/p>

21\/12\/2021 09:26 (sandra)<\/b>tiles in reception to be scheduled for new year <\/p>

21\/12\/2021 09:28 (sandra)<\/b>provisionally booked for Monday 10th January <\/p>

12\/01\/2022 15:26 (travis)<\/b>Tiling works.<\/p>

12\/01\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50646","activity_ticket_id":"48798","ticket_reference":"HDT49879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing\/dryer and shower drain ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/10\/21","activity_end":"2021-10-13 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60025","activity_notes":"washing\/dryer and shower drain my washer dryer doesn't work properly. First, when I choose the mixed fabric program, the clothes come out full of dishwashing detergent even if I put in a small quantity. So then I choose the rinse and spin option, and they still don't come out completely rinsed. With regard to the dryer, it doesn't dry at all. The shower drain doesn't have a cover and I lose a lot of hair when I wash it, I don't want it to be clogged. Would it be possible to have one?","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 09:32 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 13:53 (sandra)<\/b>We can attend on Thursday, 14\/10, between 12pm and 5pm - please advise, <\/p>

13\/10\/2021 10:50 (dan)<\/b>Shower drain cover present and working, discussed with tenant and checked plugs\/drains throughout<\/p>

13\/10\/2021 13:51 (jane)<\/b>Monday afternoon 18th October, between 2pm and 6pm. <\/p>

19\/10\/2021 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50647","activity_ticket_id":"48787","ticket_reference":"HDT49868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant in flat 5 , 48 Newman Street W1T 1QQ reported the dishwasher not working. It has happened before","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 48 Newman Street ","cs_id":"1437","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1437","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/21","activity_end":"2021-10-13 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60026","activity_notes":"The tenant in flat 5 , 48 Newman Street W1T 1QQ reported the dishwasher not working. It has happened before","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2021 14:17 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 15:47 (jane)<\/b>Waiting on the tenant to confirm Wed, 13th of Oct between 10 and 2 pm we can send an engineer.<\/p>

07\/10\/2021 15:54 (jane)<\/b>Keys for access Wed, 13th of Oct between 10 and 2 pm <\/p>

13\/10\/2021 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50648","activity_ticket_id":"48833","ticket_reference":"HDT49914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked urinal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/10\/21","activity_end":"2021-10-13 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60027","activity_notes":"blocked urinal Blocked urinal, This is draining very slowly.The only urinal on this floor.Broken toilet seat in the men's also","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 12:37 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 14:47 (dan)<\/b>Cleaned waste pipes to unblock urinal, Ideal standard toilet seat to be sourced<\/p>

20\/10\/2021 14:18 (jane)<\/b>Tenant seat expected in on Wednesday 27th October <\/p>

01\/11\/2021 15:54 (dan)<\/b>Replaced toilet seat<\/p>

01\/11\/2021 16:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50649","activity_ticket_id":"48834","ticket_reference":"HDT49915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/21","activity_end":"2021-10-15 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60028","activity_notes":"TENANT HOME FOR FRIDAY MORNING List of works - FOR FRIDAY MORNING, TENANT WILL BE HOME (M KEENAN ATTENDING TOO)Reddan can we please attend to check - 1)That the deck is safe until it is replaced we can put temporary boards on it if need be until it is replaced?","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 14:01 (System)<\/b>Ticket Created<\/p>

15\/10\/2021 10:05 (travis)<\/b>Make safe areas of decking.<\/p>

15\/10\/2021 12:42 (michaelk)<\/b>Attended site to investigate both towel rail elements. We attended with 2 x elements, however the existing elements have adjustable stats which the tenant wants to keep. 2 x further elements will be ordered. 1hr labour 50.<\/p>

19\/10\/2021 09:31 (jane)<\/b>Requested access for Thursday at midday to fit the new elements for the towel rail <\/p>

25\/10\/2021 21:42 (michaelk)<\/b>Attended site to drain down 2 x towel rails and to fit replacement thermostatic controlled heating elements. Completed both and tested to full working temperature. 4hrs labour plus parts 131.97 ex vat.<\/p>

26\/10\/2021 08:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50650","activity_ticket_id":"48834","ticket_reference":"HDT49915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/21","activity_end":"2021-10-15 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60029","activity_notes":"List of works - FOR FRIDAY MORNING, TENANT WILL BE HOME (M KEENAN ATTENDING TOO)Reddan can we please attend to check - 1)That the deck is safe until it is replaced we can put temporary boards on it if need be until it is replaced?","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 14:01 (System)<\/b>Ticket Created<\/p>

15\/10\/2021 10:05 (travis)<\/b>Make safe areas of decking.<\/p>

15\/10\/2021 12:42 (michaelk)<\/b>Attended site to investigate both towel rail elements. We attended with 2 x elements, however the existing elements have adjustable stats which the tenant wants to keep. 2 x further elements will be ordered. 1hr labour 50.<\/p>

19\/10\/2021 09:31 (jane)<\/b>Requested access for Thursday at midday to fit the new elements for the towel rail <\/p>

25\/10\/2021 21:42 (michaelk)<\/b>Attended site to drain down 2 x towel rails and to fit replacement thermostatic controlled heating elements. Completed both and tested to full working temperature. 4hrs labour plus parts 131.97 ex vat.<\/p>

26\/10\/2021 08:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50651","activity_ticket_id":"48796","ticket_reference":"HDT49877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sliding secondary glazing needs adjusting","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"13\/10\/21","activity_end":"2021-10-13 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60030","activity_notes":"sliding secondary glazing needs adjusting","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2021 09:23 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 14:07 (jane)<\/b>Window specialist required, as spiral tension needs replacing in secondary glazing to bedroom window <\/p>

15\/10\/2021 08:50 (jane)<\/b>Requested access for early afternoon of 20th October <\/p>

20\/10\/2021 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50652","activity_ticket_id":"48835","ticket_reference":"HDT49916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace damaged cover to LL DB","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"1159","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1159","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/21","activity_end":"2021-10-13 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60031","activity_notes":"To replace damaged cover to LL DB","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 15:02 (System)<\/b>Ticket Created<\/p>

14\/10\/2021 15:21 (alan)<\/b>Replace cover to landlord distribution board <\/p>

14\/10\/2021 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50653","activity_ticket_id":"48836","ticket_reference":"HDT49917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from washing machine ","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/10\/21","activity_end":"2021-10-13 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60032","activity_notes":"Leak from washing machine ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 15:20 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 15:46 (dan)<\/b>Inspected kitchen area, no signs of leak, worktop flooded suspect human error\/tenant flooded floor<\/p>

13\/10\/2021 15:56 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2021 13:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2021 14:44 (dan)<\/b>Further investigation revealed speedfit pipework through kitchen floor, made access and repaired<\/p>

14\/10\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50654","activity_ticket_id":"48831","ticket_reference":"HDT49912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing ","ticket_address_1":"Flat 4, 7-9 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1463","cs_address_2":"9 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0EP","ticket_client_site":"1463","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/21","activity_end":"2021-10-13 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60033","activity_notes":"Following compliance testing, to replace C02 monitor ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2021 08:43 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 11:29 (michaelk)<\/b>Completed full compliance testing. 185.<\/p>

13\/10\/2021 11:44 (jane)<\/b>(Ticket Closed)<\/p>

13\/10\/2021 15:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/10\/2021 15:05 (michaelk)<\/b>Supplied and fitted co alarm to kitchen hob. 1hr plus part 69 ex vat.<\/p>

15\/10\/2021 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50655","activity_ticket_id":"48837","ticket_reference":"HDT49918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The intercom at 55-58 Goodwins House is broken ","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1467","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1467","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/10\/21","activity_end":"2021-10-14 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60034","activity_notes":"The intercom at 55-58 Goodwins House is broken ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2021 08:55 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50656","activity_ticket_id":"48838","ticket_reference":"HDT49919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - No heating ","ticket_address_1":"Flat 2, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/21","activity_end":"2021-10-14 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60035","activity_notes":"Emergency call-out - No heating Description: Im the tenant of flat 2, 17a Catherine Street.I have turned on my heating today but it doesnt work. All the radiators are cold even though the valves are open and the thermostat has clicked. The boiler also says demand overheat, but it is not heating.Is it possible for someone to attend as soon as possible since its very cold in the flat at the moment. ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2021 09:17 (System)<\/b>Ticket Created<\/p>

14\/10\/2021 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50657","activity_ticket_id":"48839","ticket_reference":"HDT49920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49919 Follow-Up - Pump seized to boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/21","activity_end":"2021-10-14 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60036","activity_notes":"HDT49919 Follow-Up - Pump seized to boiler ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2021 20:30 (michaelk)<\/b>Attended site to investigate heating boiler. Drained down boiler and removed the pump to free rotation, and re-fitted. Tested boiler up to normal operating temperature and confirmed correct operation. Expansion vessel was re-charged but requires changing as boiler pressure is rising too high. 3hrs labour 140.<\/p>

18\/10\/2021 11:47 (michaelk)<\/b>Re-attended job to reported heating failure. Found pump pcb intermittently working. A replacement has been orderd for immediate delivery. 1hr labour 50.<\/p>

18\/10\/2021 11:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2021 09:25 (jane)<\/b>Requested access for Wednesday morning to fit the new boiler parts <\/p>

20\/10\/2021 11:14 (michaelk)<\/b>Attended site to replace the timer pcb to heatrae boiler. Tested heating and left fully operational. 2hr labour plus parts 208 .54 ex vat.<\/p>

20\/10\/2021 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50658","activity_ticket_id":"48840","ticket_reference":"HDT49921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tile is loose on floor in the common parts ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/10\/21","activity_end":"2021-10-14 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60037","activity_notes":"Tile is loose on floor in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 11:17 (System)<\/b>Ticket Created<\/p>

14\/10\/2021 14:08 (travis)<\/b>Replacement of tiles in entrance floor.<\/p>

14\/10\/2021 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50659","activity_ticket_id":"48841","ticket_reference":"HDT49922","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/14501 - To replace 3No faulty emergency light fittings that have failed ","ticket_address_1":"7 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Slingsby Place ","cs_id":"1154","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1154","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/21","activity_end":"2021-10-14 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60038","activity_notes":"To replace 3No faulty emergency light fittings that have failed as to our quotation using tower scaffold ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 13:25 (roy)<\/b>Assist Alan with light fittings<\/p>

19\/10\/2021 07:14 (alan)<\/b>Quoted works <\/p>

19\/10\/2021 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50660","activity_ticket_id":"48842","ticket_reference":"HDT49923","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace missing diffuser to light fitting in office","ticket_address_1":"First Floor Office, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"856","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"856","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/21","activity_end":"2021-10-14 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60039","activity_notes":"To replace missing diffuser to light fitting in office","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 13:08 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 07:08 (alan)<\/b>Install missing defuser to office light<\/p>

18\/10\/2021 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50661","activity_ticket_id":"48843","ticket_reference":"HDT49924","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To remove light fitting on first floor for air con engineer ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/21","activity_end":"2021-10-14 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60040","activity_notes":"To remove light fitting on first floor for air con engineer ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 13:09 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 07:08 (alan)<\/b>Remove light fittings for air conditioning works<\/p>

18\/10\/2021 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50662","activity_ticket_id":"48844","ticket_reference":"HDT49925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door is not closing. There was an issue with the closer mechanism which is preventing the door from closing.","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/10\/21","activity_end":"2021-10-14 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60041","activity_notes":"Main door is not closing. There was an issue with the closer mechanism which is preventing the door from closing.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 13:24 (System)<\/b>Ticket Created<\/p>

14\/10\/2021 14:41 (travis)<\/b>Attended and lightly oiled all moving parts Inc main door latch and electronic keep.Tested numerous times and found door to be closing correctly.<\/p>

14\/10\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50663","activity_ticket_id":"48836","ticket_reference":"HDT49917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from washing machine ","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/10\/21","activity_end":"2021-10-14 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60042","activity_notes":"Leak from washing machine ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 15:20 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 15:46 (dan)<\/b>Inspected kitchen area, no signs of leak, worktop flooded suspect human error\/tenant flooded floor<\/p>

13\/10\/2021 15:56 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2021 13:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2021 14:44 (dan)<\/b>Further investigation revealed speedfit pipework through kitchen floor, made access and repaired<\/p>

14\/10\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50664","activity_ticket_id":"48845","ticket_reference":"HDT49926","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14504 - 3rd Floor meeting New Room Run new 16 amp supply from 3rd distribution board to new roof condenser unit.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/21","activity_end":"2021-10-14 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60043","activity_notes":" 3rd Floor meeting New RoomRun new 16 amp supply from 3rd distribution board to new roof condenser unit.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 21:02 (alan)<\/b>Quoted works <\/p>

22\/10\/2021 08:50 (roy)<\/b>Assist Alsn<\/p>

22\/10\/2021 10:48 (alan)<\/b>Complete quoted works<\/p>

22\/10\/2021 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50665","activity_ticket_id":"48847","ticket_reference":"HDT49928","ticket_client":"2116","client_name":"Bancone ","ticket_title":"DW\/JH\/14502 - To replace handle and syphon in disabled toilet for pneumatic variant ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/10\/21","activity_end":"2021-10-25 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60044","activity_notes":"To replace handle and syphon in disabled toilet for pneumatic variant For Monday between 9 and 12noon ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 14:18 (jane)<\/b>Part on order, should be delivered on Monday 18th October <\/p>

21\/10\/2021 09:47 (jane)<\/b>For Monday between 9 and 12noon <\/p>

25\/10\/2021 10:46 (dan)<\/b>Replaced flush system as quoted<\/p>

25\/10\/2021 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50666","activity_ticket_id":"48846","ticket_reference":"HDT49927","ticket_client":"2116","client_name":"Bancone ","ticket_title":"DW\/JH\/14503 - To replace handle and syphon in disabled toilet for a more robust pneumatic variant, commission, test and leave in full working order.","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/10\/21","activity_end":"2021-10-26 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60045","activity_notes":"To replace handle and syphon in disabled toilet for a more robust pneumatic variant, commission, test and leave in full working order.For Tuesday 26th October between 9 and 12noon ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 14:17 (jane)<\/b>Part due in on Monday 18th October <\/p>

21\/10\/2021 09:48 (jane)<\/b>Attending on Tuesday 26th between 9 and 12noon <\/p>

26\/10\/2021 12:10 (dan)<\/b>Quoted works<\/p>

26\/10\/2021 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50667","activity_ticket_id":"48848","ticket_reference":"HDT49929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can you arrange to clear and clean the lightwell at 12\/13 LNS It can be access via the basement of the commercial unit We would also like you to provide\/construct a framed mesh that can act as pest proofing for the area ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/10\/21","activity_end":"2021-10-14 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60046","activity_notes":"Please can you arrange to clear and clean the lightwell at 12\/13 LNSIt can be access via the basement of the commercial unit We would also like you to provide\/construct a framed mesh that can act as pest proofing for the area ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 14:27 (System)<\/b>Ticket Created<\/p>

14\/10\/2021 18:02 (dan)<\/b>Attended site and assessed area, collected materials<\/p>

19\/10\/2021 10:47 (dan)<\/b>Cleaned area, further access required to fit mesh screen<\/p>

21\/10\/2021 07:30 (dan)<\/b>Cleaned area and Installed mesh screening over area<\/p>

21\/10\/2021 08:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50668","activity_ticket_id":"47664","ticket_reference":"HDT48745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing and alarm testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/10\/21","activity_end":"2021-10-25 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60047","activity_notes":"To carry out PAT testing and alarm testing -PAT testing -Repair lights on the balcony -Repair leaning forward dishwasher -Repair or replace freezer as appropriate door come off again.","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2021 10:09 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 09:41 (sandra)<\/b>self isolating. needs to reschedule <\/p>

14\/07\/2021 08:42 (roy)<\/b>Need to reschedule as no access on day<\/p>

07\/09\/2021 09:20 (sandra)<\/b>emailed for access <\/p>

13\/10\/2021 09:16 (sandra)<\/b>emailed Daniel for access <\/p>

15\/10\/2021 16:40 (jane)<\/b>Requested Wednesday, 20\/10, between 12pm and 5pm, waiting to hear back from tenant <\/p>

15\/10\/2021 16:53 (jane)<\/b>Tenant would like a date from 25th October <\/p>

18\/10\/2021 13:09 (jane)<\/b>For Monday 25th October between 10 and 2pm, tenant will give access to both trades<\/p>

25\/10\/2021 10:11 (sandra)<\/b>cancelled again. tenants email attached <\/p>

26\/10\/2021 11:19 (jane)<\/b>To follow up next week <\/p>

10\/11\/2021 09:23 (sandra)<\/b>8am Thursday 11th <\/p>

11\/11\/2021 12:17 (roy)<\/b>Pat test<\/p>

11\/11\/2021 15:58 (roy)<\/b>Additional works.Lights Dishwasher <\/p>

12\/11\/2021 15:33 (roy)<\/b>Cut timber to fit underneath and support the dishwasher and refitted the plinthTenant asked me to look at the heating as ig wasn't working. Repressured but motorised valve made a horrendous noise.Spoke to Michael and he said it needs replacing.External lights Driver unit and LED lights need replacing.Tenant wants to keep it as it was (blue not white) Need to provide a quote<\/p>

12\/11\/2021 15:55 (jane)<\/b>Appliance engineer attending on Wednesday 17\/11. between 12 and 6pm <\/p>

19\/11\/2021 15:14 (jane)<\/b>Ice box door on order <\/p>

25\/11\/2021 13:01 (jane)<\/b>Requested access for Tuesday , 30\/11, between 12pm and 6pm, awaiting a reply from the tenant <\/p>

26\/11\/2021 10:49 (sandra)<\/b>requested again <\/p>

29\/11\/2021 16:42 (sandra)<\/b>rebooked for Thursday 2 December 12 - 6pm<\/p>

02\/12\/2021 10:13 (jane)<\/b>The tenant emailed this morning to cancel the appointment, he has an important meeting at home and can not be disturbed.<\/p>

07\/12\/2021 09:56 (sandra)<\/b>access asked for Repairaid for Wednesday 10 - 2pm <\/p>

08\/12\/2021 13:30 (jane)<\/b>Next availability is Monday, 13th of Dec in the afternoon 12-6pm Requested access, awaiting a reply <\/p>

06\/01\/2022 12:56 (jane)<\/b>Tenant giving access on Tuesday between 10-2pm to resolve all the issues.<\/p>

18\/01\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50669","activity_ticket_id":"48849","ticket_reference":"HDT49930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14496 - New dishwasher - Indesit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/10\/21","activity_end":"2021-10-14 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60048","activity_notes":"New dishwasher - Indestit ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 16:11 (jane)<\/b>Dishwasher on order <\/p>

22\/10\/2021 14:20 (sandra)<\/b>We are looking to install the new dishwasher at the above address on Wed, 27th of Oct between 10-2pm <\/p>

22\/10\/2021 15:15 (sandra)<\/b>access VIA KEYS <\/p>

26\/10\/2021 09:22 (jane)<\/b>Would like to reschedule for next Thursday or Friday <\/p>

27\/10\/2021 09:39 (jane)<\/b>Re-programmed in for between 8am and 12noon on Tuesday 2\/11<\/p>

02\/11\/2021 11:02 (roy)<\/b>Give access to Repair AidLeft them on site as tenant was home<\/p>

02\/11\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50670","activity_ticket_id":"48773","ticket_reference":"HDT49854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY 12TH OCTOBER - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/10\/21","activity_end":"2021-10-28 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60049","activity_notes":"2. One of the shelves in the fridge is broken Can this please be fixed? ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2021 14:29 (System)<\/b>Ticket Created<\/p>

08\/10\/2021 11:37 (travis)<\/b>Replacement of pull cord on high level roller blind <\/p>

12\/10\/2021 08:49 (michaelk)<\/b>Attended site to re-set service message. Checked combustion and found that the gas valve mixture requires the gas valve to be changed. Will quote to replace required parts and complete service. 1hr labour 50.<\/p>

12\/10\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2021 09:56 (travis)<\/b>List of works,Coat hooks fitted in hallway,Details of fridge shelf taken for new to be ordered,Damp issues sourced to an external hopper above having come away from the wall.No access to hopper,a surveyor would be needed to suggest a way forward.Photos of hopper and details of fridge shelf sent via WhatsApp.<\/p>

12\/10\/2021 10:49 (jane)<\/b>Fridge shelf on order <\/p>

12\/10\/2021 14:11 (travis)<\/b>Attended with triple ladders and fitted hopper to wall to prevent any further damp damp issues.<\/p>

28\/10\/2021 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50671","activity_ticket_id":"48850","ticket_reference":"HDT49931","ticket_client":"2079","client_name":"Huw Hughes Limited","ticket_title":"To hang pictures and put together sofas etc - FOR 19TH OCTOBER - Agreed price ","ticket_address_1":"Flat 3, 21 Barter Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1A 2ED","cs_address_1":"Flat 3, 21 Barter Street ","cs_id":"1430","cs_address_2":"","cs_town":"London","cs_postcode":"WC1A 2ED","ticket_client_site":"1430","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/21","activity_end":"2021-10-19 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60050","activity_notes":"To hang pictures and put together sofas etc - FOR 19TH OCTOBER - (all day)","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 08:58 (System)<\/b>Ticket Created<\/p>

15\/10\/2021 08:58 (jane)<\/b>Agreed price of 498.00 plus VAT <\/p>

19\/10\/2021 13:36 (travis)<\/b>List of works.<\/p>

19\/10\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50672","activity_ticket_id":"48851","ticket_reference":"HDT49932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove further sanitiser units ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/21","activity_end":"2021-10-15 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60051","activity_notes":"To remove further sanitiser units To check all the Chinatown Estate especially 3 Gerrard Street and 14 Gerrard Street","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 09:29 (System)<\/b>Ticket Created<\/p>

15\/10\/2021 11:13 (travis)<\/b>Removed the last of the hand sanitizers.<\/p>

15\/10\/2021 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50673","activity_ticket_id":"48852","ticket_reference":"HDT49933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate here as the leak is reported to be back here when it rains. Could it be from the deck in Flat 3","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/21","activity_end":"2021-10-15 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60052","activity_notes":"Investigate here as the leak is reported to be back here when it rains. Could it be from the deck in Flat 3","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 10:37 (System)<\/b>Ticket Created<\/p>

15\/10\/2021 15:59 (dan)<\/b>Leak investigation, inspected flat 2 and 3, inspected roof condition, source looks to be air con pipework within flat 2<\/p>

18\/10\/2021 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50674","activity_ticket_id":"48854","ticket_reference":"HDT49935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler pressure drops every 24 hours - can provide access after 12noon today ","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/21","activity_end":"2021-10-15 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60053","activity_notes":"Boiler pressure drops every 24 hours - can provide access after 12noon today ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 11:14 (System)<\/b>Ticket Created<\/p>

15\/10\/2021 14:18 (michaelk)<\/b>Attended site to investigate heating boiler. Drained boiler and re-pressurised expansion vessel and put boiler through a venting programme. Allowed system to reach full temperature and checked expansion. Left fully operational. 2hrs labour 95.<\/p>

15\/10\/2021 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50675","activity_ticket_id":"48855","ticket_reference":"HDT49936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14491 - Repair D Handles on stairs - PO200728104","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24 Newport Court ","cs_id":"1465","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1465","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/21","activity_end":"2021-10-15 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60054","activity_notes":"Repair D handles on stairs ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 09:08 (travis)<\/b>Removed all D pull handles, tightened and refitted,Found one faulty stair nosing on this visit,altered and replaced.pictures via help desk WhatsApp.<\/p>

18\/10\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50676","activity_ticket_id":"48856","ticket_reference":"HDT49937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you send someone to repair the leak from the water meter in the basement tank meter room in 9 H&D ","ticket_address_1":"9 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Horse & Dolphin Yard","cs_id":"1471","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1471","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/21","activity_end":"2021-10-15 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60055","activity_notes":"Please could you send someone to repair the leak from the water meter in the basement tank meter room in 9 H&D ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 13:11 (System)<\/b>Ticket Created<\/p>

15\/10\/2021 15:57 (dan)<\/b>Repaired water main, cleared area of water<\/p>

15\/10\/2021 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50677","activity_ticket_id":"48641","ticket_reference":"HDT49722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14456 - Replacement wooden blind ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/21","activity_end":"2021-10-15 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60056","activity_notes":"Replacement wooden blind ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2021 16:11 (jane)<\/b>Blind on order <\/p>

13\/10\/2021 10:01 (sandra)<\/b>in reception. <\/p>

13\/10\/2021 10:03 (sandra)<\/b>asked for access on Friday morning. <\/p>

15\/10\/2021 14:07 (jane)<\/b>Add additional cost to remove secondary glazing <\/p>

15\/10\/2021 15:29 (travis)<\/b>High level blind fitted <\/p>

15\/10\/2021 16:22 (roy)<\/b>Replace Blind (Removed secondary glazing and Travis assisted) Repair 2nd blind which was not onjob sheet<\/p>

15\/10\/2021 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50678","activity_ticket_id":"48857","ticket_reference":"HDT49938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent drainage issue - keys for access ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 5 Charlotte Place ","cs_id":"1472","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1472","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/21","activity_end":"2021-10-15 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60057","activity_notes":"Urgent drainage issue - keys for access There is a drainage issue with water pooling in the bathroom\/kitchen sinks and shower- it was fixed with drainage cleaners but now it is no longer working and the water is stagnating and\/or coming out of the shower drain.Tenant is away today so has authorised management key access","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 16:03 (System)<\/b>Ticket Created<\/p>

16\/10\/2021 13:57 (dan)<\/b>Mechanically cleaned bathroom and kitchen waste pipes to clear blockage<\/p>

18\/10\/2021 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50679","activity_ticket_id":"48858","ticket_reference":"HDT49939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the leaks in the above apartment next week, the tenant has reported they have re-occurred. We may also need access to Flat 5 or 6 so I will arrange access to all three apartments once we have an appointment","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/10\/21","activity_end":"2021-10-15 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60058","activity_notes":"To check the leaks in the above apartment next week, the tenant has reported they have re-occurred. We may also need access to Flat 5 or 6 so I will arrange access to all three apartments once we have an appointmentFor next week","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2021 16:34 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 11:30 (jane)<\/b>FM thinks the leak has been rectified already and only needs decorating, awaiting confirmation <\/p>

27\/10\/2021 10:34 (jane)<\/b>Client has asked us to check the alarms too <\/p>

28\/10\/2021 13:06 (jane)<\/b>Attending on Monday 1st November, keys for access <\/p>

02\/11\/2021 08:49 (alan)<\/b>Replace faulty out of date smoke alarm in hallway and heat alarm in kitchen <\/p>

02\/11\/2021 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50680","activity_ticket_id":"48859","ticket_reference":"HDT49940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator not working - Can you please arrange for an engineer to attend Monday-18th between 9am-1pm. Tenant is in for access. Just buzz on the door.","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/21","activity_end":"2021-10-18 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60059","activity_notes":"Radiator not working - Can you please arrange for an engineer to attend Monday-18th between 9am-1pm.Tenant is in for access. Just buzz on the door.","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 08:40 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 11:40 (michaelk)<\/b>Attended site to investigate heating in bedroom. Found trv stuck closed, opened and left fully operational. 1hr labour 50.<\/p>

18\/10\/2021 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50681","activity_ticket_id":"48860","ticket_reference":"HDT49941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat number 8 has locked herself out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1474","cs_address_2":"Goodwins House 55-57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1474","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60060","activity_notes":"Flat number 8 has locked herself out ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 08:49 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 09:21 (roy)<\/b>Picked up keys from office to give access to tenant.Early morning<\/p>

18\/10\/2021 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50682","activity_ticket_id":"48861","ticket_reference":"HDT49942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Out of hours to attend to main front door stuck ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1475","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1475","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60061","activity_notes":"Emergency call-out - Out of hours to attend to main front door stuck ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2021 09:09 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50683","activity_ticket_id":"48862","ticket_reference":"HDT49943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Bedroom windows stuck open ","ticket_address_1":"Flat 3.03, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60062","activity_notes":"Emergency call-out - Bedroom windows stuck open ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2021 09:11 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50684","activity_ticket_id":"48863","ticket_reference":"HDT49944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Boiler not working ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60063","activity_notes":"Emergency call-out - Boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2021 09:14 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50685","activity_ticket_id":"48863","ticket_reference":"HDT49944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Boiler not working ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60064","activity_notes":"Emergency call-out - Boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2021 09:14 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50686","activity_ticket_id":"48864","ticket_reference":"HDT49945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49944 Follow-Up - Re-pressurised boiler at the weekend but need follow up ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/21","activity_end":"2021-10-18 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60065","activity_notes":"HDT49944 Follow-Up - Re-pressurised boiler at the weekend but need follow up KEYS FOR ACCESS FOR THIS AFTEROON ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 11:42 (michaelk)<\/b>Attended site to investigate pressure following callout. Confirmed correct expansion pressure and system pressure. Could find no visible leaks, left fully operational. 1hr labour 50.<\/p>

18\/10\/2021 11:42 (michaelk)<\/b>Attended site to investigate pressure following callout. Confirmed correct expansion pressure and system pressure. Could find no visible leaks, left fully operational. 1hr labour 50.<\/p>

18\/10\/2021 11:51 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2021 13:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2021 15:16 (roy)<\/b>Boiler again showing 0 bar. Increased to 1 bar and hot water working.But pressure gauge really fluctuating.Michael to return tomorrow <\/p>

20\/10\/2021 12:57 (michaelk)<\/b>Attended job to investigate hot water. All is running but the sensors are out of range causing the hot water to run too high. New sensors have been orderd and are due in to fit Friday.<\/p>

22\/10\/2021 11:13 (michaelk)<\/b>Attended site to drain down boiler and replace dhw and control sensors. Replaced keyless filling loop to a key filling system. Left boiler running fully operational. 3hrs labour plus parts 234.15 ex vat.<\/p>

22\/10\/2021 11:40 (sandra)<\/b>(Ticket Closed)<\/p>

25\/10\/2021 21:04 (michaelk)<\/b>Attended site to check expansion to boiler as roy reported low pressure to boiler. 1hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50687","activity_ticket_id":"48841","ticket_reference":"HDT49922","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"JH\/JH\/14501 - To replace 3No faulty emergency light fittings that have failed ","ticket_address_1":"7 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Slingsby Place ","cs_id":"1154","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1154","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60066","activity_notes":"To replace 3No faulty emergency light fittings that have failed ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 13:25 (roy)<\/b>Assist Alan with light fittings<\/p>

19\/10\/2021 07:14 (alan)<\/b>Quoted works <\/p>

19\/10\/2021 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50688","activity_ticket_id":"48865","ticket_reference":"HDT49946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":": There is a leak from the first floor flat to the mezzanine of the ground floor shop - Access into Flat 1 via keys ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/21","activity_end":"2021-10-18 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60067","activity_notes":": There is a leak from the first floor flat to the mezzanine of the ground floor shop - Access into Flat 1 via keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 10:06 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 13:42 (dan)<\/b>Leak investigation, cleaned trap and waste pipe, suspect leak being caused by faulty shower door. Report to follow<\/p>

19\/10\/2021 11:31 (jane)<\/b>Requested access for Wednesday to repair shower door in Flat 1 and carry out some mastic works <\/p>

20\/10\/2021 13:23 (jane)<\/b>Re-booked for 10:30am on Thursday <\/p>

21\/10\/2021 16:20 (travis)<\/b>Shower leak with plumber.<\/p>

22\/10\/2021 07:37 (dan)<\/b>Carried out water test to all waste pipes,appliances and flat roof, carried out repairs\/adjustments to shower door and sealed floor edge, shower door should be replaced<\/p>

22\/10\/2021 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50689","activity_ticket_id":"48866","ticket_reference":"HDT49947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14499 - Replacement LED fittings to common parts - PO200728289","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"37-38 Gerrard Street ","cs_id":"1434","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1434","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/21","activity_end":"2021-10-18 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60068","activity_notes":"Replacement LED fittings to common parts as to quotation ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 07:18 (alan)<\/b>Quoted works <\/p>

04\/11\/2021 09:00 (sandra)<\/b>(Ticket Closed)<\/p>

04\/11\/2021 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50690","activity_ticket_id":"48867","ticket_reference":"HDT49948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The people moving out of flat 4 accidentally knocked the fire extinguisher, and the bracket holding it, out the wall this evening as the were moving things - To refix ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/21","activity_end":"2021-10-18 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60069","activity_notes":"The people moving out of flat 4 accidentally knocked the fire extinguisher, and the bracket holding it, out the wall this evening as the were moving things - To refix ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 10:30 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 11:43 (travis)<\/b>Refix extinguisher bracket.<\/p>

18\/10\/2021 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50691","activity_ticket_id":"48868","ticket_reference":"HDT49949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wet on the roof, brown staining in flat 2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/10\/21","activity_end":"2021-10-18 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60070","activity_notes":"Wet on the roof, brown staining in flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 10:32 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 09:43 (iain)<\/b>Leak. Just decoration required.<\/p>

04\/11\/2021 11:14 (jane)<\/b>Requested access for Wednesday morning 10th November <\/p>

04\/11\/2021 13:08 (jane)<\/b>For 9am on Wednesday 17th November <\/p>

17\/11\/2021 11:43 (jane)<\/b>For 9am on Friday 19th November <\/p>

19\/11\/2021 15:44 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2021 15:50 (sandra)<\/b>114 200737484 06166 waiting on decorating cost<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50692","activity_ticket_id":"48869","ticket_reference":"HDT49950","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TV has no signal ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"18\/10\/21","activity_end":"2021-10-18 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60071","activity_notes":"TV has no signal Description: I am having trouble with my tv no signal since I have moved in and havent been able to get it working. I have been advised that someone can come round and have a look at it\/check for an aerial ? Please let me knowSite Contact:millie povey Flat 2 (15)07900602656milliepovey@hotmail.co.uk ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2021 10:37 (System)<\/b>Ticket Created<\/p>

26\/10\/2021 11:13 (jane)<\/b>Attending tomorrow <\/p>

29\/10\/2021 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50693","activity_ticket_id":"48870","ticket_reference":"HDT49951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14497 - Replacement cooker hood - PO200728693 - ON HOLD UNTIL TENANT IS BACK ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/22","activity_end":"2022-01-24 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60072","activity_notes":"Replacement cooker hood Roy - AO on line are delivering the cooker hood in the morning of 24th January, tenant will be home for access Can you get the existing cooker hood of the wall and give it to them to take away You can access site from 8am ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 15:53 (jane)<\/b>Requested access for 2nd November<\/p>

29\/10\/2021 13:02 (jane)<\/b>Waiting on client to give a date and will order the chimney hood to be sent to site <\/p>

02\/11\/2021 08:54 (jane)<\/b>Hiya, please hold on to this till the tenant comes back from abroad.<\/p>

02\/11\/2021 08:55 (jane)<\/b>(Placed On Hold) <\/p>

14\/01\/2022 16:40 (jane)<\/b>Cooker Hood being fitted on 24th January at 8am - tenant is home for access <\/p>

14\/01\/2022 16:41 (jane)<\/b>(Removed from on-hold)<\/p>

25\/01\/2022 07:46 (roy)<\/b>Removed cooker hood but missed delivery slot<\/p>

25\/01\/2022 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50694","activity_ticket_id":"48871","ticket_reference":"HDT49952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The thermostat is broken located in the bigger room as you come into flat 3. This is stuck in the off position ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/21","activity_end":"2021-10-18 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60073","activity_notes":"Description: The thermostat is broken located in the bigger room as you come into flat 3. This is stuck in the off position ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 11:39 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 14:05 (michaelk)<\/b>Attended to radaitor valve which was stuck closed. Valve left operational using silicone grease. 1hr labour 50<\/p>

18\/10\/2021 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50695","activity_ticket_id":"48872","ticket_reference":"HDT49953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14381 - Replacement fittings - PO200728593","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/21","activity_end":"2021-10-18 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60074","activity_notes":"replacement fittings as to quotation ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 10:34 (sandra)<\/b>lead time 10th December <\/p>

14\/12\/2021 07:23 (alan)<\/b>Quote work<\/p>

14\/12\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50696","activity_ticket_id":"48873","ticket_reference":"HDT49954","ticket_client":"2115","client_name":"Finisterre","ticket_title":"DS\/JH\/14465 - Redecoration of shopfront - PAID ON PRO-FORMA ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7 Earlham Street","cs_id":"1386","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LL","ticket_client_site":"1386","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/10\/21","activity_end":"2021-10-18 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60075","activity_notes":"Redecoration of shopfront ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 11:41 (jane)<\/b>Provisionally booked in with the shop for Thursday 28th October <\/p>

31\/10\/2021 12:44 (dean)<\/b>Done 490.00<\/p>

01\/11\/2021 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50697","activity_ticket_id":"48839","ticket_reference":"HDT49920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49919 Follow-Up - Pump seized to boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/21","activity_end":"2021-10-18 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60076","activity_notes":"HDT49919 Follow-Up - Parts on order ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2021 20:30 (michaelk)<\/b>Attended site to investigate heating boiler. Drained down boiler and removed the pump to free rotation, and re-fitted. Tested boiler up to normal operating temperature and confirmed correct operation. Expansion vessel was re-charged but requires changing as boiler pressure is rising too high. 3hrs labour 140.<\/p>

18\/10\/2021 11:47 (michaelk)<\/b>Re-attended job to reported heating failure. Found pump pcb intermittently working. A replacement has been orderd for immediate delivery. 1hr labour 50.<\/p>

18\/10\/2021 11:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2021 09:25 (jane)<\/b>Requested access for Wednesday morning to fit the new boiler parts <\/p>

20\/10\/2021 11:14 (michaelk)<\/b>Attended site to replace the timer pcb to heatrae boiler. Tested heating and left fully operational. 2hr labour plus parts 208 .54 ex vat.<\/p>

20\/10\/2021 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50698","activity_ticket_id":"48813","ticket_reference":"HDT49894","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Look at lights on balcony over Dishoom and Bills that are not working ","ticket_address_1":"Block D","ticket_address_2":"14 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Block D","cs_id":"1456","cs_address_2":"14 Upper St Martins Lane ","cs_town":"London ","cs_postcode":"WC2H 9FB","ticket_client_site":"1456","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60077","activity_notes":"Look at lights on balcony over Dishoom and Bills that are not working ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 15:10 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 14:01 (alan)<\/b>Look at lights not working, fault found to be lamps Ordered replacements<\/p>

18\/10\/2021 13:26 (roy)<\/b>Assist Alan with ligts<\/p>

18\/10\/2021 13:32 (alan)<\/b>Replace lamps in all 3 fittings and replace 2 faulty fittings Fittings supplied by Slingsby <\/p>

18\/10\/2021 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50699","activity_ticket_id":"48874","ticket_reference":"HDT49955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can you investigate leak into flat 2, 15A Gerrard St History shows leak has come from flat 1 above ","ticket_address_1":"Flat 2, 15a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1481","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"1481","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/21","activity_end":"2021-10-18 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60078","activity_notes":"Please can you investigate leak into flat 2, 15A Gerrard St History shows leak has come from flat 1 above Lyn 07789 880281 will give access ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 13:16 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 14:41 (travis)<\/b>Sourced leak to around shower cubicle above,remastic problem area.<\/p>

18\/10\/2021 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50700","activity_ticket_id":"48875","ticket_reference":"HDT49956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you send someone to 14 Gerrard St, Shop unit Part of the ceiling\/plasterboard has fallen in the basement ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/21","activity_end":"2021-10-18 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60079","activity_notes":"Please could you send someone to 14 Gerrard St, Shop unit Part of the ceiling\/plasterboard has fallen in the basement Please inspect to check for leaks, make safe and prepare cost to repair ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 13:31 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 15:41 (travis)<\/b>Attended and found damaged ceiling section , remaining ceiling around void is sound and will not fall down.found void area to be dry and presume the section of ceiling that came down was damaged by a previous leak .have seen evidence of a repair above on street level.Repair\/replace cost ,One man for half a day,40 materials plus decoration.<\/p>

18\/10\/2021 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50701","activity_ticket_id":"48811","ticket_reference":"HDT49892","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"sign to be fixed to railings ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60080","activity_notes":" I have a smallish sign on my desk which needs to be fixed onto the railings at 31 Nottingham Place (just beside the front gate leading down to the basement steps so nobody fixes bikes to it! Can you let me know how much it will cost to fix it to the railing please?","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2021 14:09 (System)<\/b>Ticket Created<\/p>

11\/10\/2021 15:54 (travis)<\/b>Signage fitted to steel gates.<\/p>

12\/10\/2021 08:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/10\/2021 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/10\/2021 15:12 (roy)<\/b>Refixed sign<\/p>

18\/10\/2021 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50702","activity_ticket_id":"48721","ticket_reference":"HDT49802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/10\/21","activity_end":"2021-10-18 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60081","activity_notes":"Toilet leaking ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2021 16:45 (System)<\/b>Ticket Created<\/p>

04\/10\/2021 14:45 (dan)<\/b>New flush valve ordered for collection on tuesday<\/p>

05\/10\/2021 08:44 (jane)<\/b>New flush valve ordered for collection on tuesday<\/p>

07\/10\/2021 15:41 (dan)<\/b>Dismantled cistern, replaced flush valve<\/p>

07\/10\/2021 15:50 (jane)<\/b>(Ticket Closed)<\/p>

18\/10\/2021 13:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/10\/2021 14:19 (dan)<\/b>Removed pan and cistern, replaced pan connector, noticed pipework holding water due to scale build up, cleaned pipework<\/p>

18\/10\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50703","activity_ticket_id":"48876","ticket_reference":"HDT49957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 24 Rupert Street ","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/21","activity_end":"2021-10-18 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60082","activity_notes":"Leak into 24 Rupert Street Please could you investigate leak into 24 RS - Commercial Tenant says leaking is coming from ceiling so could be resi tenant above at 5B RC","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 14:18 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 15:56 (roy)<\/b>After knocking and ringing doorbell numerous times Lillian said to get keys. Knocked on door and saw bathroom light on and called out to find someone in the shower. Closed door and tenant in with towel around her was not too pleased. NTR in 30 minutes<\/p>

19\/10\/2021 09:17 (roy)<\/b>Returned but could not find any problem with shower.Removed top to reveal cistern and at first thought the cistern was leaking but believe it is a faulty ball valve.Need to pick up new Grohe ball valve.Shut down water to toilet.NTR at 10 Tuesday morning<\/p>

19\/10\/2021 10:51 (michaelk)<\/b>Attended site to replace grohe inlet valve. 1hr labour 50.<\/p>

19\/10\/2021 11:58 (roy)<\/b>Resealed marble top once ball valve had been replaced<\/p>

19\/10\/2021 12:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50704","activity_ticket_id":"48878","ticket_reference":"HDT49959","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/14494 - Main lobby issues","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/21","activity_end":"2021-10-18 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60083","activity_notes":"To allow for a qualified electrical engineer to attend the above site, gain access to high level spent lampwithin the main lobby area. Investigate defective fitting and report back findings with associated costingsPlease speak to Michael R before attending ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 12:55 (alan)<\/b>Look at high level lights in common parts not working Quote to replace lamps in all fittings <\/p>

06\/12\/2021 14:05 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2021 14:35 (roy)<\/b>With Alan<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50705","activity_ticket_id":"48845","ticket_reference":"HDT49926","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14504 - 3rd Floor meeting New Room Run new 16 amp supply from 3rd distribution board to new roof condenser unit.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/21","activity_end":"2021-10-21 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60084","activity_notes":"with Alan all day Thursday 3rd Floor meeting New RoomRun new 16 amp supply from 3rd distribution board to new roof condenser unit.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 21:02 (alan)<\/b>Quoted works <\/p>

22\/10\/2021 08:50 (roy)<\/b>Assist Alsn<\/p>

22\/10\/2021 10:48 (alan)<\/b>Complete quoted works<\/p>

22\/10\/2021 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50706","activity_ticket_id":"48879","ticket_reference":"HDT49960","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/14505 - To prepare external shop ( not including canopy) and redecorate to match existing - PO200728545","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Holland Barrett, 20 Shorts Gardens ","cs_id":"1479","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1479","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/10\/21","activity_end":"2021-10-18 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60085","activity_notes":"To prepare external shop ( not including canopy) and redecorate to match existing ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 10:20 (dean)<\/b>Done 460.00<\/p>

21\/10\/2021 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50707","activity_ticket_id":"48868","ticket_reference":"HDT49949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wet on the roof, brown staining in flat 2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/10\/21","activity_end":"2021-10-18 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60086","activity_notes":"Call from Jason Harris (tenant) - The area has dried up and is ready for decoration, please advise a date for attendanceWet on the roof, brown staining in flat 2 - Deany needs painting, but still drying out 07872 394832 - Jason ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2021 10:32 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 09:43 (iain)<\/b>Leak. Just decoration required.<\/p>

04\/11\/2021 11:14 (jane)<\/b>Requested access for Wednesday morning 10th November <\/p>

04\/11\/2021 13:08 (jane)<\/b>For 9am on Wednesday 17th November <\/p>

17\/11\/2021 11:43 (jane)<\/b>For 9am on Friday 19th November <\/p>

19\/11\/2021 15:44 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2021 15:50 (sandra)<\/b>114 200737484 06166 waiting on decorating cost<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50708","activity_ticket_id":"48876","ticket_reference":"HDT49957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 24 Rupert Street ","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/21","activity_end":"2021-10-18 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60087","activity_notes":"Leak into 24 Rupert Street Please could you investigate leak into 24 RS - Commercial Coming from toilet in 5a Rupert Court, Mike could you attend tomorrow but speak to Roy first, thanks ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 14:18 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 15:56 (roy)<\/b>After knocking and ringing doorbell numerous times Lillian said to get keys. Knocked on door and saw bathroom light on and called out to find someone in the shower. Closed door and tenant in with towel around her was not too pleased. NTR in 30 minutes<\/p>

19\/10\/2021 09:17 (roy)<\/b>Returned but could not find any problem with shower.Removed top to reveal cistern and at first thought the cistern was leaking but believe it is a faulty ball valve.Need to pick up new Grohe ball valve.Shut down water to toilet.NTR at 10 Tuesday morning<\/p>

19\/10\/2021 10:51 (michaelk)<\/b>Attended site to replace grohe inlet valve. 1hr labour 50.<\/p>

19\/10\/2021 11:58 (roy)<\/b>Resealed marble top once ball valve had been replaced<\/p>

19\/10\/2021 12:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50709","activity_ticket_id":"48876","ticket_reference":"HDT49957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 24 Rupert Street ","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/21","activity_end":"2021-10-19 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60088","activity_notes":"Leak into 24 Rupert Street Please could you investigate leak into 24 RS - Commercial Tenant says leaking is coming from ceiling so could be resi tenant above at 5B RC","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 14:18 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 15:56 (roy)<\/b>After knocking and ringing doorbell numerous times Lillian said to get keys. Knocked on door and saw bathroom light on and called out to find someone in the shower. Closed door and tenant in with towel around her was not too pleased. NTR in 30 minutes<\/p>

19\/10\/2021 09:17 (roy)<\/b>Returned but could not find any problem with shower.Removed top to reveal cistern and at first thought the cistern was leaking but believe it is a faulty ball valve.Need to pick up new Grohe ball valve.Shut down water to toilet.NTR at 10 Tuesday morning<\/p>

19\/10\/2021 10:51 (michaelk)<\/b>Attended site to replace grohe inlet valve. 1hr labour 50.<\/p>

19\/10\/2021 11:58 (roy)<\/b>Resealed marble top once ball valve had been replaced<\/p>

19\/10\/2021 12:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50710","activity_ticket_id":"48764","ticket_reference":"HDT49845","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Our No1 priority for this week will be the rain water pipes and drainage for the below units:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Block 7","cs_id":"1431","cs_address_2":"14 Upper St Martins Lane ","cs_town":"17 Slingsby ","cs_postcode":"WC2H 9FB","ticket_client_site":"1431","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/21","activity_end":"2021-10-19 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60089","activity_notes":"1.The entire block 7 rain water schedule with particular attention to the Upper St Martins Lane elevation; areas above 14 USML all the way down to towards 17 SP.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2021 10:56 (System)<\/b>Ticket Created<\/p>

07\/10\/2021 06:22 (dan)<\/b>Liased with Timmi, re drainage <\/p>

07\/10\/2021 15:37 (dan)<\/b>Drainage investigation Dishoom, cleared gullies 15 slingsby<\/p>

19\/10\/2021 09:44 (iain)<\/b>Drainage.<\/p>

19\/10\/2021 10:44 (dan)<\/b>Drain maintenance<\/p>

21\/10\/2021 07:31 (dan)<\/b>Met with timea to discuss water meters, cleaned outlets unit 7<\/p>

08\/11\/2021 15:06 (sandra)<\/b>(Placed On Hold) on hold waiting further instruction <\/p>

10\/12\/2021 15:56 (sandra)<\/b>(Removed from on-hold)<\/p>

10\/12\/2021 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50711","activity_ticket_id":"48880","ticket_reference":"HDT49961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak under the kitchen sink ","ticket_address_1":"Third Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/10\/21","activity_end":"2021-10-19 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60090","activity_notes":"Leak under the kitchen sink Please arrange for plumber to attend before 4pm today-Tuesday. Tenant is in for access. Please buzz on the door.","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 10:05 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 10:45 (dan)<\/b>Repaired leaking sink trap<\/p>

19\/10\/2021 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50712","activity_ticket_id":"48881","ticket_reference":"HDT49962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"- 2 of the bedroom lights flickering - access on 22\/10\/21, Friday between 11 am and 3 pm ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/21","activity_end":"2021-10-19 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60091","activity_notes":"- 2 of the bedroom lights flickering - access on 22\/10\/21, Friday between 11 am and 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 10:17 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 13:47 (alan)<\/b>Investigate lights in bedroom flickering Test thought and found loose connection, repair test and leave working <\/p>

22\/10\/2021 14:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50713","activity_ticket_id":"48882","ticket_reference":"HDT49963","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"to assist with lifting in 20 sacks of water salt ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/21","activity_end":"2021-10-19 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60092","activity_notes":"to assist with lifting in 20 sacks of water salt ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 10:19 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50714","activity_ticket_id":"48883","ticket_reference":"HDT49964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Summary: Front coded gate\/door next to the main entrance is faulty ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"19\/10\/21","activity_end":"2021-10-19 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60093","activity_notes":"Summary: Front coded gate\/door next to the main entrance is faulty Description: Front coded gate\/door next to the main entrance is faulty, when you enter the code the gate does not open, the handle is faulty. - For now the other entrance is being used with the help of security. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 10:24 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 13:37 (jane)<\/b>Attending this afternoon to inspect <\/p>

20\/10\/2021 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50715","activity_ticket_id":"48884","ticket_reference":"HDT49965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom window - spiral balances going to secondary glazing - ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"19\/10\/21","activity_end":"2021-10-19 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60094","activity_notes":"Bedroom window - spiral balances going to secondary glazing - Brian let us know when you want to attend ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 10:34 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 14:03 (sandra)<\/b>Tried calling but getting you answer phone, I can do Monday 8-8.30 or late morning if not today<\/p>

26\/10\/2021 10:10 (jane)<\/b>Once engineer is at the building, please ask him to call me on 07340565962 so I can provide access.<\/p>

29\/10\/2021 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50716","activity_ticket_id":"48511","ticket_reference":"HDT49592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and meter reads 19\/10\/21 - To be completed by close of business on 21\/10\/21","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/21","activity_end":"2021-10-19 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60095","activity_notes":"ITC's and meter reads 19\/10\/21 - To be completed by close of business on 21\/10\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:15 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 09:18 (alan)<\/b>Repair light <\/p>

20\/10\/2021 10:27 (iain)<\/b>ITC's and meter readings.<\/p>

20\/10\/2021 10:27 (iain)<\/b>ITC's.<\/p>

21\/10\/2021 10:21 (dean)<\/b>Done 490.00<\/p>

21\/10\/2021 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50717","activity_ticket_id":"48886","ticket_reference":"HDT49967","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/JH\/14507 - cost for the removal\/disposal of 7 steel sanitiser units? These are currently stored in Central Cross, Newport Place, Chinatown","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/21","activity_end":"2021-10-19 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60096","activity_notes":"Removal\/disposal of 7 steel sanitiser unitsPlease can you proceed. Liaise with Anthony Kilbey for access or security as the shutter may be down.","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 13:37 (travis)<\/b>Hand sanitizer disposal.<\/p>

19\/10\/2021 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50718","activity_ticket_id":"48885","ticket_reference":"HDT49966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 6 - To realign wardrobe sliding doors.- keys for access ","ticket_address_1":"Flat 6 Cooper House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6 Cooper House","cs_id":"1485","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1485","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/10\/21","activity_end":"2021-10-19 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60097","activity_notes":"Flat 6 - To realign wardrobe sliding doors - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 10:42 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 15:18 (iain)<\/b>Wardrobe doors.<\/p>

25\/10\/2021 12:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50719","activity_ticket_id":"48511","ticket_reference":"HDT49592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and meter reads 19\/10\/21 - To be completed by close of business on 21\/10\/21","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/21","activity_end":"2021-10-19 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60098","activity_notes":"Bulb out, but unusual sizeITC's and meter reads 19\/10\/21 - To be completed by close of business on 21\/10\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:15 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 09:18 (alan)<\/b>Repair light <\/p>

20\/10\/2021 10:27 (iain)<\/b>ITC's and meter readings.<\/p>

20\/10\/2021 10:27 (iain)<\/b>ITC's.<\/p>

21\/10\/2021 10:21 (dean)<\/b>Done 490.00<\/p>

21\/10\/2021 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50720","activity_ticket_id":"48887","ticket_reference":"HDT49968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to a faulty dimmer ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/21","activity_end":"2021-10-19 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60099","activity_notes":"To attend to a faulty dimmer Site Contact:Victor Pinzaru07832 353 152vic.pinzaru@gmail.com ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 11:51 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 11:04 (jane)<\/b>Requested access for tomorrow afternoon <\/p>

21\/10\/2021 20:58 (alan)<\/b>Replace faulty dimmer module to kitchen lights <\/p>

22\/10\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50721","activity_ticket_id":"48888","ticket_reference":"HDT49969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The heating has stopped working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/21","activity_end":"2021-10-19 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60100","activity_notes":"The heating has stopped working ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 13:01 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 15:01 (roy)<\/b>Boiler needs to be checked.Immersion working OK so hot water is ok<\/p>

20\/10\/2021 10:50 (michaelk)<\/b>Attended site and investigated boiler. Removed and cleaned pipework strainer to leave operational.Note; Tested both actuators whilst on site, both are not functioning properly ( staying open) so I will forward a quote to replace. <\/p>

20\/10\/2021 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50722","activity_ticket_id":"48889","ticket_reference":"HDT49970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The knob that was greased so now moves, but there is no heating still from that radiator. please can an engineer attend and ensure its tested before they leave to ensure the heating now works ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/21","activity_end":"2021-10-19 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60101","activity_notes":"The knob that was greased so now moves, but there is no heating still from that radiator. please can an engineer attend and ensure its tested before they leave to ensure the heating now works ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 13:04 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 15:03 (roy)<\/b>Valve on rads ok but it is boiler not working.Michael said the strainer is blocked and he needs to visit in the morning.All arranged with the tenant<\/p>

20\/10\/2021 10:46 (michaelk)<\/b>Attended site and found boiler flow rate at 5 l\/min. The strainer was removed and cleaned and left operational. <\/p>

20\/10\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50723","activity_ticket_id":"48890","ticket_reference":"HDT49971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Furniture moving ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/21","activity_end":"2021-10-19 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60102","activity_notes":"Furniture moving Please could you arrange for all the furniture from 2nd front office to be moved down to 1st floor front office at 12\/13 LNS ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 13:05 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 15:25 (travis)<\/b>Dismantled and moved all furniture from office two to office one and reassembled.<\/p>

20\/10\/2021 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50724","activity_ticket_id":"48891","ticket_reference":"HDT49972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to fridge freezer not closing ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/10\/21","activity_end":"2021-10-19 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60103","activity_notes":"To attend to fridge freezer not closing ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 13:12 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 13:14 (jane)<\/b>Following visit hinges on order for fridge freezer <\/p>

27\/10\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2021 11:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2021 11:21 (jane)<\/b>New hinges have been ordered for fridge freezer <\/p>

28\/10\/2021 11:21 (jane)<\/b>Can we send our engineer on Tuesday afternoon 2nd November, between 12pm and 4pm<\/p>

29\/10\/2021 11:23 (jane)<\/b> Attending on Tuesday afternoon 2nd November, between 12pm and 4pmCollect keys, but knock first <\/p>

02\/11\/2021 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50725","activity_ticket_id":"48864","ticket_reference":"HDT49945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49944 Follow-Up - Re-pressurised boiler at the weekend but need follow up ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/21","activity_end":"2021-10-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60104","activity_notes":"HDT49944 Follow-Up - Re-pressurised boiler at the weekend but need follow up ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 11:42 (michaelk)<\/b>Attended site to investigate pressure following callout. Confirmed correct expansion pressure and system pressure. Could find no visible leaks, left fully operational. 1hr labour 50.<\/p>

18\/10\/2021 11:42 (michaelk)<\/b>Attended site to investigate pressure following callout. Confirmed correct expansion pressure and system pressure. Could find no visible leaks, left fully operational. 1hr labour 50.<\/p>

18\/10\/2021 11:51 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2021 13:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2021 15:16 (roy)<\/b>Boiler again showing 0 bar. Increased to 1 bar and hot water working.But pressure gauge really fluctuating.Michael to return tomorrow <\/p>

20\/10\/2021 12:57 (michaelk)<\/b>Attended job to investigate hot water. All is running but the sensors are out of range causing the hot water to run too high. New sensors have been orderd and are due in to fit Friday.<\/p>

22\/10\/2021 11:13 (michaelk)<\/b>Attended site to drain down boiler and replace dhw and control sensors. Replaced keyless filling loop to a key filling system. Left boiler running fully operational. 3hrs labour plus parts 234.15 ex vat.<\/p>

22\/10\/2021 11:40 (sandra)<\/b>(Ticket Closed)<\/p>

25\/10\/2021 21:04 (michaelk)<\/b>Attended site to check expansion to boiler as roy reported low pressure to boiler. 1hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50726","activity_ticket_id":"48892","ticket_reference":"HDT49973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14490 - Replacement glass shop window - PO200728694 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"19\/10\/21","activity_end":"2021-10-19 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60105","activity_notes":"Replacement glass shop window ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2021 10:31 (jane)<\/b>Programmed in for this afternoon <\/p>

20\/10\/2021 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50727","activity_ticket_id":"47978","ticket_reference":"HDT49059","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"Greg from Flat 3 reported that his kitchen tap is lose and would like someone to pop round and tighten the tap?. please visit on Wednesday its not an emergency. ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/21","activity_end":"2021-10-19 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60106","activity_notes":"Greg from Flat 3 reported that his kitchen tap is lose and would like someone to pop round and tighten the tap?. please visit on Wednesday its not an emergency. ","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2021 16:38 (System)<\/b>Ticket Created<\/p>

08\/07\/2021 10:57 (michaelk)<\/b>Tightened kitchen mixer, left fully operational. 1hr labour 50.<\/p>

09\/07\/2021 10:46 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 10:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2021 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50728","activity_ticket_id":"48889","ticket_reference":"HDT49970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The knob that was greased so now moves, but there is no heating still from that radiator. please can an engineer attend and ensure its tested before they leave to ensure the heating now works ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/21","activity_end":"2021-10-19 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60107","activity_notes":"The knob that was greased so now moves, but there is no heating still from that radiator. please can an engineer attend and ensure its tested before they leave to ensure the heating now works ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 13:04 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 15:03 (roy)<\/b>Valve on rads ok but it is boiler not working.Michael said the strainer is blocked and he needs to visit in the morning.All arranged with the tenant<\/p>

20\/10\/2021 10:46 (michaelk)<\/b>Attended site and found boiler flow rate at 5 l\/min. The strainer was removed and cleaned and left operational. <\/p>

20\/10\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50729","activity_ticket_id":"48888","ticket_reference":"HDT49969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The heating has stopped working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/21","activity_end":"2021-10-19 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60108","activity_notes":"The heating has stopped working ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 13:01 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 15:01 (roy)<\/b>Boiler needs to be checked.Immersion working OK so hot water is ok<\/p>

20\/10\/2021 10:50 (michaelk)<\/b>Attended site and investigated boiler. Removed and cleaned pipework strainer to leave operational.Note; Tested both actuators whilst on site, both are not functioning properly ( staying open) so I will forward a quote to replace. <\/p>

20\/10\/2021 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50730","activity_ticket_id":"48864","ticket_reference":"HDT49945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT49944 Follow-Up - Re-pressurised boiler at the weekend but need follow up ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/21","activity_end":"2021-10-19 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60109","activity_notes":"HDT49944 Follow-Up - Re-pressurised boiler at the weekend but need follow up ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 11:42 (michaelk)<\/b>Attended site to investigate pressure following callout. Confirmed correct expansion pressure and system pressure. Could find no visible leaks, left fully operational. 1hr labour 50.<\/p>

18\/10\/2021 11:42 (michaelk)<\/b>Attended site to investigate pressure following callout. Confirmed correct expansion pressure and system pressure. Could find no visible leaks, left fully operational. 1hr labour 50.<\/p>

18\/10\/2021 11:51 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2021 13:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2021 15:16 (roy)<\/b>Boiler again showing 0 bar. Increased to 1 bar and hot water working.But pressure gauge really fluctuating.Michael to return tomorrow <\/p>

20\/10\/2021 12:57 (michaelk)<\/b>Attended job to investigate hot water. All is running but the sensors are out of range causing the hot water to run too high. New sensors have been orderd and are due in to fit Friday.<\/p>

22\/10\/2021 11:13 (michaelk)<\/b>Attended site to drain down boiler and replace dhw and control sensors. Replaced keyless filling loop to a key filling system. Left boiler running fully operational. 3hrs labour plus parts 234.15 ex vat.<\/p>

22\/10\/2021 11:40 (sandra)<\/b>(Ticket Closed)<\/p>

25\/10\/2021 21:04 (michaelk)<\/b>Attended site to check expansion to boiler as roy reported low pressure to boiler. 1hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50731","activity_ticket_id":"48893","ticket_reference":"HDT49974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14511 -Replacement of washer\/dryer - Indesit - PO200729454","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1230","cs_address_2":"37-38 Gerrard Stree","cs_town":"London","cs_postcode":"W2","ticket_client_site":"1230","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/10\/21","activity_end":"2021-10-19 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60110","activity_notes":"Repair or replacement of washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 16:12 (jane)<\/b>Indesit washer\/dryer on order <\/p>

21\/10\/2021 14:05 (jane)<\/b>New appliance being fitted on Wednesday 27th <\/p>

29\/10\/2021 08:51 (jane)<\/b>the appliance has been installed, and the cover door was collected for further works in our warehouse. Once it it ready for return, we will let you know. Of course, this doesn't affect the performance of the appliance, <\/p>

09\/11\/2021 09:54 (jane)<\/b>Repair Aid are expecting the panel to be ready by the end of this week. <\/p>

11\/11\/2021 13:30 (jane)<\/b>Requested access for Tuesday 16\/11 between 12 and 6pm to fit the new door to the appliances ,<\/p>

16\/11\/2021 08:53 (jane)<\/b>Access today via keys <\/p>

17\/11\/2021 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50732","activity_ticket_id":"48858","ticket_reference":"HDT49939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the leaks in the above apartment next week, the tenant has reported they have re-occurred. We may also need access to Flat 5 or 6 so I will arrange access to all three apartments once we have an appointment","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/10\/21","activity_end":"2021-10-20 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60111","activity_notes":"To carry out redecoration works where leaked ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2021 16:34 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 11:30 (jane)<\/b>FM thinks the leak has been rectified already and only needs decorating, awaiting confirmation <\/p>

27\/10\/2021 10:34 (jane)<\/b>Client has asked us to check the alarms too <\/p>

28\/10\/2021 13:06 (jane)<\/b>Attending on Monday 1st November, keys for access <\/p>

02\/11\/2021 08:49 (alan)<\/b>Replace faulty out of date smoke alarm in hallway and heat alarm in kitchen <\/p>

02\/11\/2021 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50733","activity_ticket_id":"48894","ticket_reference":"HDT49975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Leak into restaurant ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/21","activity_end":"2021-10-20 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60112","activity_notes":"Emergency call-out - Leak into restaurant ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2021 08:52 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50734","activity_ticket_id":"48877","ticket_reference":"HDT49958","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/14493 - Routine maintenance in various locations","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/10\/21","activity_end":"2021-10-20 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60113","activity_notes":"Routine maintenance in various locations","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 15:38 (dan)<\/b>Repaired 3x toilet cistern, replaced 1x t\/seat, repaired 1x t\/seat, resealed basin, refixed urinal panel, removed smoking box, investigated 2x leak<\/p>

29\/10\/2021 15:02 (iain)<\/b>List of works.<\/p>

29\/10\/2021 15:18 (sandra)<\/b>extra toilet seat supplied and delivered <\/p>

29\/10\/2021 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50735","activity_ticket_id":"48895","ticket_reference":"HDT49976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The ceiling still has the leak coming in at the same place.","ticket_address_1":"23a Rathbone Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23a Rathbone Street ","cs_id":"1408","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1408","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/10\/21","activity_end":"2021-10-20 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60114","activity_notes":"The ceiling still has the leak coming in at the same place.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 10:28 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 11:01 (jane)<\/b>Requested access for tomorrow morning <\/p>

21\/10\/2021 09:35 (jane)<\/b>Tenant will be home this afternoon 3:30pm to 5pm <\/p>

22\/10\/2021 07:33 (dan)<\/b>Leak continues, timber window frames will require inspection<\/p>

27\/10\/2021 16:50 (jane)<\/b>For Friday morning from 8:30am - tenant will be home <\/p>

29\/10\/2021 12:27 (travis)<\/b>Roof works,sealing.<\/p>

29\/10\/2021 12:54 (jane)<\/b>(Ticket Closed)<\/p>

29\/10\/2021 14:50 (sandra)<\/b>these were temporary repairs to the roof <\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50736","activity_ticket_id":"48896","ticket_reference":"HDT49977","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To install a replacement Grohe water filter tap to GF kitchen. The fixture is located at reception. ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/21","activity_end":"2021-10-20 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60115","activity_notes":"To install a replacement Grohe water filter tap to GF kitchen. The fixture is located at reception. Please can you let us know date for attendance.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 10:58 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 15:02 (jane)<\/b>Requested access for tomorrow <\/p>

25\/10\/2021 06:28 (michaelk)<\/b>Attended site to replace filtered water tap supplied by site. Completed work 2hrs labour. 95.<\/p>

26\/10\/2021 08:42 (jane)<\/b>(Ticket Closed)<\/p>

26\/10\/2021 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50737","activity_ticket_id":"48897","ticket_reference":"HDT49978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking valve on kitchen tap - for tomorrow, tenant home ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/10\/21","activity_end":"2021-10-20 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60116","activity_notes":"Leaking valve on kitchen tap - for tomorrow, tenant home ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 11:54 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 07:34 (dan)<\/b>Replaced service valve under kitchen sink<\/p>

22\/10\/2021 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50738","activity_ticket_id":"48898","ticket_reference":"HDT49979","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Site office - We need Alan to check on the computer connections to the docking system.","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/21","activity_end":"2021-10-20 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60117","activity_notes":"Site office - We need Alan to check on the computer connections to the docking system.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 11:58 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 19:00 (alan)<\/b>Set up PC docking station <\/p>

21\/10\/2021 08:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50739","activity_ticket_id":"48899","ticket_reference":"HDT49980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Flat A The lights in my living room started flickering. Can you please check if anyone could fix this in my apartment ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/21","activity_end":"2021-10-20 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60118","activity_notes":"Description: Flat A The lights in my living room started flickering. Can you please check if anyone could fix this in my apartment Site Contact:Amine Amor07535573594amine.amor98@gmail.com ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 13:01 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 13:14 (jane)<\/b>Requested access for tomorrow afternoon <\/p>

20\/10\/2021 15:02 (jane)<\/b>Keys for access tomorrow afternoon <\/p>

21\/10\/2021 13:56 (jane)<\/b>Re-attending Friday afternoon to fit new parts <\/p>

21\/10\/2021 20:56 (alan)<\/b>Look at lighting fault in main room , order replacement transformers and lamp holders <\/p>

22\/10\/2021 14:25 (alan)<\/b>Replace transformer to light in main room and refix downlights in bathroom <\/p>

25\/10\/2021 11:59 (sandra)<\/b>(Ticket Closed)<\/p>

25\/10\/2021 16:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/11\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50740","activity_ticket_id":"48900","ticket_reference":"HDT49981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: One of the plug sockets in the kitchen only works intermittently. Currently, it is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 13 Goodwins Court","cs_id":"1190","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1190","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/21","activity_end":"2021-10-20 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60119","activity_notes":"Description: One of the plug sockets in the kitchen only works intermittently. Currently, it is not working Site Contact:Andy Shaw - Flat 207850 757858andy.shaw@tectonicinteractive.com ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 13:06 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 13:17 (jane)<\/b>Requested access for tomorrow afternoon <\/p>

21\/10\/2021 20:54 (alan)<\/b>Replace faulty dimmer module to lights in kitchen <\/p>

22\/10\/2021 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50741","activity_ticket_id":"48901","ticket_reference":"HDT49982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues ","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1115","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/21","activity_end":"2021-10-20 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60120","activity_notes":"Heating issues Description: I am a new resident of Flat 3, 38 Tavistock Street WC2E 7PB London. A week ago I tried to use my heating system for the first time and I have discovered that one of my heating knobs in the living room is not working. It always gets incredibly hot because I cant regulate my heater.Angela from CBRE provided me with this email address for the maintenance. Please find my details below:Name: Yussef HussainPhone: 07484320316","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 13:12 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 13:57 (jane)<\/b>Attending this afternoon <\/p>

20\/10\/2021 14:55 (michaelk)<\/b>Attended site to investigate heating fault, trv replacement required. 1hr labour 50.<\/p>

27\/10\/2021 10:12 (sandra)<\/b>access requested for Thursday to fit ne TVR - PM <\/p>

02\/11\/2021 13:31 (jane)<\/b>Attending on Friday morning 5th November, tenant will be home for access <\/p>

05\/11\/2021 16:47 (jane)<\/b>For Monday 8th November - keys for access <\/p>

09\/11\/2021 09:06 (michaelk)<\/b>Attended site to replace faulty honeywell trv head. 1hr labour plus parts. 78.50 ex vat.<\/p>

09\/11\/2021 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50742","activity_ticket_id":"48902","ticket_reference":"HDT49983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Light fitting by stairs is broken - Between 2 floors inside maisonette. ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/21","activity_end":"2021-10-20 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60121","activity_notes":"Description: Light fitting by stairs is broken - Between 2 floors inside maisonette. ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 13:51 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 18:59 (alan)<\/b>Order replacement fitting <\/p>

04\/11\/2021 12:36 (alan)<\/b>Return to site and replace faulty light fitting on staircase <\/p>

04\/11\/2021 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50743","activity_ticket_id":"48903","ticket_reference":"HDT49984","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/14500 - To replace 6 x faulty emergency light fittings ","ticket_address_1":"13 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Mercer Street ","cs_id":"1403","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/21","activity_end":"2021-10-20 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60122","activity_notes":"To replace 6 x faulty emergency light fittings as to our quotation ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 21:00 (alan)<\/b>Quoted works <\/p>

22\/10\/2021 08:51 (roy)<\/b>Assist Alan with lights<\/p>

22\/10\/2021 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50744","activity_ticket_id":"48904","ticket_reference":"HDT49985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please attend here asap, the tenant has just called to say that one of their light bulbs has exploded and there is still water in the ceiling void.","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/21","activity_end":"2021-10-20 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60123","activity_notes":"Can we please attend here asap, the tenant has just called to say that one of their light bulbs has exploded and there is still water in the ceiling void.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 15:16 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 16:09 (jane)<\/b>Attended and found light problem was from an old leak <\/p>

20\/10\/2021 20:36 (roy)<\/b>Nothing at all to do with the leak. LED light by the front door.Need price<\/p>

25\/10\/2021 15:13 (roy)<\/b>Replaced 2 faulty bulbs<\/p>

25\/10\/2021 16:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50745","activity_ticket_id":"48905","ticket_reference":"HDT49986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14515 - Replacement blind PO200729173","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/10\/21","activity_end":"2021-10-20 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60124","activity_notes":"Replacement blind - I will order blind ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 16:54 (jane)<\/b>Blind expected in middle of November <\/p>

23\/11\/2021 14:27 (iain)<\/b>Blinds.<\/p>

23\/11\/2021 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50746","activity_ticket_id":"48906","ticket_reference":"HDT49987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 17a Catherine Street ","cs_id":"1489","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1489","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/21","activity_end":"2021-10-20 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60125","activity_notes":"Heating issueWe are having an issue with the heater in the bedroom. It seems like the valve is stuck so we cannot switch it on. Also, in the kitchen there are some metal parts on the sides of the doors of the dishwasher and washer\/dryer that seem to be coming off, I assume because of the heat. They might need to be glued back but Id rather have someone doing it with proper equipment. Its quite hard to open and close them now. Site Contact:camilla Ilardo Costa07522722598camilla-4@hotmail.it ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 16:28 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 12:19 (michaelk)<\/b>Attended site and rectified trv fault to bedroom radiator,. 1hr labour 50<\/p>

21\/10\/2021 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50747","activity_ticket_id":"48907","ticket_reference":"HDT49988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bancone Restaurant - Roof leak ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/21","activity_end":"2021-10-21 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60126","activity_notes":"Bancone Restaurant - Roof leak Description: During the heavy rain yesterday evening we had water pouring in from our first floor ceiling and also onto the dining counters in the restaurant.Please can we look at water proofing the roof\/building again","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 09:26 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 19:22 (travis)<\/b>Attended and found a water line on perimeter wall,higher than the base of the restaurant extractor unit, allowing rainwater in a heavy shower to enter.Surveyor required to find a solution for water to escape faster, possibly a new gully cut into the wall to aid rain flow escape.<\/p>

22\/10\/2021 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50748","activity_ticket_id":"48908","ticket_reference":"HDT49989","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lighting issues ","ticket_address_1":"140 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"140 Long Acre ","cs_id":"869","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JZ","ticket_client_site":"869","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/21","activity_end":"2021-10-21 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60127","activity_notes":"Lighting issues The lights at 140 LA apparently are on a timer but they did not seem to come on.... Can we have the guys look at this next time an engineer is on site? We would like them on 24\/7. ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 11:08 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 13:21 (alan)<\/b>Replace blowing lamps in outside lightsCheck all lights in unit and leave all working <\/p>

22\/10\/2021 14:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50749","activity_ticket_id":"48527","ticket_reference":"HDT49608","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14373 - basement - Door and Quiet room ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/21","activity_end":"2021-10-21 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60128","activity_notes":"Painting of new beading to entrance door, to match adjacent door ","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2021 08:49 (jane)<\/b>Please can you commence this work ASAP so we can start using this basement room<\/p>

01\/10\/2021 14:59 (alan)<\/b>Quote works to lights Evans Smith to carry out works on the door<\/p>

12\/10\/2021 15:47 (jane)<\/b>Glazing beads on order - 3 \/ 5 working days lead-time <\/p>

29\/10\/2021 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50750","activity_ticket_id":"48909","ticket_reference":"HDT49990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check blinds not working or submit quote for replacement - For Monday 25th at 3pm, tenant will be home ","ticket_address_1":"Flat 1, 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1490","cs_address_2":"5b Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DZ","ticket_client_site":"1490","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/21","activity_end":"2021-12-17 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60129","activity_notes":"To check blinds not working or submit quotation for replacement - For 17th December 2021 between 8 - 9am CONFIRMED ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2021 11:21 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 13:58 (sandra)<\/b>cancelled until further notice as tenant in unwell <\/p>

26\/11\/2021 10:23 (sandra)<\/b>emailed for Monday access <\/p>

06\/12\/2021 11:03 (sandra)<\/b>asked Lilian for access today <\/p>

13\/12\/2021 16:50 (sandra)<\/b>17TH AT 8 AM<\/p>

21\/12\/2021 09:31 (sandra)<\/b>covid positive<\/p>

21\/12\/2021 09:31 (sandra)<\/b>reschedule in the New Year <\/p>

18\/01\/2022 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50751","activity_ticket_id":"48910","ticket_reference":"HDT49991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14518 - Shower repairs ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/21","activity_end":"2021-10-21 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60130","activity_notes":"Shower repairs as to quotation ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 12:57 (michaelk)<\/b>Completed quoted shower repairs<\/p>

17\/11\/2021 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50752","activity_ticket_id":"48903","ticket_reference":"HDT49984","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/14500 - To replace 6 x faulty emergency light fittings ","ticket_address_1":"13 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Mercer Street ","cs_id":"1403","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/21","activity_end":"2021-10-21 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60131","activity_notes":"To replace 6 x faulty emergency light fittings ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 21:00 (alan)<\/b>Quoted works <\/p>

22\/10\/2021 08:51 (roy)<\/b>Assist Alan with lights<\/p>

22\/10\/2021 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50753","activity_ticket_id":"48911","ticket_reference":"HDT49992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken washing machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/10\/21","activity_end":"2021-10-21 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60132","activity_notes":"Broken washing machine Description: Our washing machine stopped working last night mid wash, every time we switch it back on it trips all the lights and electricity in the flat, can someone please attend asap? ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2021 13:07 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 15:07 (jane)<\/b>Wed, 27th of Oct in the morning 8-12pm<\/p>

28\/10\/2021 13:17 (jane)<\/b>The engineer found that wash heating element has failed, part is on order, lead-time of 3-5 working days <\/p>

02\/11\/2021 08:47 (jane)<\/b>Requested access for Wednesday between 10am and 2pm <\/p>

02\/11\/2021 10:15 (jane)<\/b>Attending on Wednesday between 10 and 2pm to fit new part to washer dryer, tenant will be home <\/p>

05\/11\/2021 14:35 (jane)<\/b>(Ticket Closed)<\/p>

11\/11\/2021 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50754","activity_ticket_id":"48912","ticket_reference":"HDT49993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14514 - Repair or replacement of washer\/dryer - Replacement Option po200729442","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/10\/21","activity_end":"2021-10-21 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60133","activity_notes":"Repair or replacement of washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2021 09:10 (jane)<\/b>Tuesday, 02\/11, between 12pm and 6pm Flat 2, 34a Rupert Street - Tenant will be home <\/p>

02\/11\/2021 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50755","activity_ticket_id":"48913","ticket_reference":"HDT49994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant is unsure how to use heating ","ticket_address_1":"Flat 3, 11 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1491","cs_address_2":"11 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1491","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/21","activity_end":"2021-10-21 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60134","activity_notes":"Tenant is unsure how to use heating ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2021 13:20 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 15:03 (jane)<\/b>Requested access for tomorrow between 12 and 1pm <\/p>

26\/10\/2021 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50756","activity_ticket_id":"48914","ticket_reference":"HDT49995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit new platform for new washer\/dryer - on Monday 25th October at 9am - tenant to give access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/21","activity_end":"2021-10-25 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60135","activity_notes":"To fit new platform for new washer\/dryer - on Monday 25th October ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 14:21 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 10:31 (travis)<\/b>Made,fitted W\/ Machine base and relevelled.<\/p>

25\/10\/2021 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50757","activity_ticket_id":"48915","ticket_reference":"HDT49996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing, smoke and Co2 alarms -FOR MONDAY 25TH OCTOBER - ACCESS through management keys - 11am and 2pm","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 36 St Martins Lane ","cs_id":"1495","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1495","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/21","activity_end":"2021-10-25 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60136","activity_notes":"To carry out gas testing, smoke and Co2 alarms -FOR MONDAY 25TH OCTOBER - ACCESS through management keys - 11am and 2pm","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 14:28 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 12:52 (michaelk)<\/b>Completed gas cert and alarm test. 90<\/p>

26\/10\/2021 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50758","activity_ticket_id":"48916","ticket_reference":"HDT49997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing, smoke and Co2 alarms -FOR MONDAY 25TH OCTOBER - ACCESS through management keys - 11am and 2pm","ticket_address_1":"Flat 2, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 St Martins Lane ","cs_id":"1496","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1496","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/21","activity_end":"2021-10-21 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60137","activity_notes":"To carry out gas testing, smoke and Co2 alarms -FOR MONDAY 25TH OCTOBER - ACCESS through management keys - 11am and 2pm","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 14:31 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 12:53 (michaelk)<\/b>Completed gas cert and alarm test. 90<\/p>

26\/10\/2021 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50759","activity_ticket_id":"48917","ticket_reference":"HDT49998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing, smoke and Co2 alarms -FOR MONDAY 25TH OCTOBER - ACCESS through management keys - 11am and 2pm","ticket_address_1":"Flat 3, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/21","activity_end":"2021-10-21 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60138","activity_notes":"To carry out gas testing, smoke and Co2 alarms -FOR MONDAY 25TH OCTOBER - ACCESS through management keys - 11am and 2pm","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 14:33 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 14:55 (michaelk)<\/b>Completed gas cert and alarm testing. 90<\/p>

03\/11\/2021 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50760","activity_ticket_id":"48780","ticket_reference":"HDT49861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14471 - Replacement blinds PO200726493","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/21","activity_end":"2021-10-21 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60139","activity_notes":"Replacement blinds - Requested access for Friday morning ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2021 10:16 (jane)<\/b>Blinds on order <\/p>

20\/10\/2021 15:55 (jane)<\/b>Requested access for Thursday 28th October <\/p>

20\/10\/2021 15:56 (jane)<\/b>Requested access for Thursday 28th October <\/p>

21\/10\/2021 15:20 (jane)<\/b>Requested access for Friday morning 8 - 9am <\/p>

21\/10\/2021 16:01 (jane)<\/b>Tenant giving access tomorrow morning (Friday 22nd)<\/p>

22\/10\/2021 09:27 (travis)<\/b>Fitted X2 blinds, disposal of old,Replacement of crisping tray in fridge <\/p>

22\/10\/2021 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50761","activity_ticket_id":"48918","ticket_reference":"HDT49999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing of safety line ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"48 Newman Street ","cs_id":"1275","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1275","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/11\/21","activity_end":"2021-11-17 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60140","activity_notes":"To carry out compliance testing of eye-bolts ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2021 15:24 (System)<\/b>Ticket Created<\/p>

05\/11\/2021 14:40 (jane)<\/b>Compliance engineer will be attending in the next couple of weeks, awaiting confirmation date <\/p>

09\/11\/2021 08:48 (jane)<\/b>Booked in for 17th November <\/p>

18\/11\/2021 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50762","activity_ticket_id":"48505","ticket_reference":"HDT49586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS and meter reads - 21\/10 - 26TH TO COMPLETE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/21","activity_end":"2021-10-21 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60141","activity_notes":"ITCS and meter reads - 21\/10 - 26TH TO COMPLETE","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 09:38 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 19:24 (travis)<\/b>Itc works.<\/p>

22\/10\/2021 15:17 (iain)<\/b>ITC's and meter readings.<\/p>

29\/10\/2021 12:46 (sandra)<\/b>light fitting ordered <\/p>

31\/10\/2021 12:46 (dean)<\/b>Done 410.00<\/p>

17\/11\/2021 12:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50763","activity_ticket_id":"48865","ticket_reference":"HDT49946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":": There is a leak from the first floor flat to the mezzanine of the ground floor shop - Access into Flat 1 via keys ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/21","activity_end":"2021-10-21 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60142","activity_notes":": There is a leak from the first floor flat to the mezzanine of the ground floor shop - Access into Flat 1 via keys ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2021 10:06 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 13:42 (dan)<\/b>Leak investigation, cleaned trap and waste pipe, suspect leak being caused by faulty shower door. Report to follow<\/p>

19\/10\/2021 11:31 (jane)<\/b>Requested access for Wednesday to repair shower door in Flat 1 and carry out some mastic works <\/p>

20\/10\/2021 13:23 (jane)<\/b>Re-booked for 10:30am on Thursday <\/p>

21\/10\/2021 16:20 (travis)<\/b>Shower leak with plumber.<\/p>

22\/10\/2021 07:37 (dan)<\/b>Carried out water test to all waste pipes,appliances and flat roof, carried out repairs\/adjustments to shower door and sealed floor edge, shower door should be replaced<\/p>

22\/10\/2021 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50764","activity_ticket_id":"48865","ticket_reference":"HDT49946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":": There is a leak from the first floor flat to the mezzanine of the ground floor shop - Access into Flat 1 via keys ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/21","activity_end":"2021-10-21 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60143","activity_notes":": There is a leak from the first floor flat to the mezzanine of the ground floor shop - Access into Flat 1 via keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2021 10:06 (System)<\/b>Ticket Created<\/p>

18\/10\/2021 13:42 (dan)<\/b>Leak investigation, cleaned trap and waste pipe, suspect leak being caused by faulty shower door. Report to follow<\/p>

19\/10\/2021 11:31 (jane)<\/b>Requested access for Wednesday to repair shower door in Flat 1 and carry out some mastic works <\/p>

20\/10\/2021 13:23 (jane)<\/b>Re-booked for 10:30am on Thursday <\/p>

21\/10\/2021 16:20 (travis)<\/b>Shower leak with plumber.<\/p>

22\/10\/2021 07:37 (dan)<\/b>Carried out water test to all waste pipes,appliances and flat roof, carried out repairs\/adjustments to shower door and sealed floor edge, shower door should be replaced<\/p>

22\/10\/2021 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50765","activity_ticket_id":"48505","ticket_reference":"HDT49586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS and meter reads - 21\/10 - 26TH TO COMPLETE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/21","activity_end":"2021-10-21 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60144","activity_notes":"ITCS and meter reads - 21\/10 - 26TH TO COMPLETE","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 09:38 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 19:24 (travis)<\/b>Itc works.<\/p>

22\/10\/2021 15:17 (iain)<\/b>ITC's and meter readings.<\/p>

29\/10\/2021 12:46 (sandra)<\/b>light fitting ordered <\/p>

31\/10\/2021 12:46 (dean)<\/b>Done 410.00<\/p>

17\/11\/2021 12:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50766","activity_ticket_id":"48919","ticket_reference":"HDT50000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14522 - Boiler repairs PO200729437","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/21","activity_end":"2021-10-21 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60145","activity_notes":"Boiler repairs as to our quotation Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 10:19 (sandra)<\/b>asked for Thursday 16th <\/p>

16\/12\/2021 16:00 (michaelk)<\/b>Attended site to replace quoted spares to ehc boiler. Completed work and left fully operational. <\/p>

16\/12\/2021 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50767","activity_ticket_id":"48920","ticket_reference":"HDT50001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCs for 22nd November - to be completed by COB 26th November ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/21","activity_end":"2021-10-21 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60146","activity_notes":"ITCs for 22nd October - to be completed by COB 26th November Garry to give alarm code Dean to provide quote for redecs ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2021 16:32 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 07:21 (roy)<\/b>List of works<\/p>

29\/10\/2021 11:28 (roy)<\/b>Additional works? Damp in toilet from roof guttering and vent Refixed.All ok<\/p>

04\/11\/2021 12:14 (roy)<\/b>Purchased and Replaced trap on basin waste.Cleaned and repaired Radiators where signs of leaks<\/p>

04\/11\/2021 16:18 (jane)<\/b>Cooker hood filter on order <\/p>

10\/11\/2021 16:37 (jane)<\/b>Cooker hood filter and fridge bottle shelf on order <\/p>

16\/11\/2021 13:22 (roy)<\/b>Removed and replaced part in fridge<\/p>

17\/11\/2021 12:34 (roy)<\/b>Replaced Extractor Fan cover<\/p>

24\/11\/2021 11:54 (roy)<\/b>Cleared out everything but wall still damp in toilet and coming back through following painting. We have had no rain for a while so not sure why still damp<\/p>

24\/11\/2021 17:29 (roy)<\/b>Returned as Deep wanted lock changed.Light not working but switch on light wasn't on.Couple of other bits.Damp wall needs investigating as not roof leak<\/p>

29\/11\/2021 11:43 (iain)<\/b>List of works.<\/p>

30\/11\/2021 15:19 (jane)<\/b>Blind on order, dispatch date 15th December <\/p>

03\/12\/2021 13:19 (roy)<\/b>Investigated damp wall.No pipe work in wall except at floor level which is boxed in.This is the waste pipe from the kitchen and it is not leaking.Opened up behind the toilet znd this also is not leaking.Tested wall with damp meter and we believe the wall is drying out slowly as some patch marks are now dry Still may need access into flats around the corner to see what backs onto this wall.I believe this wall should be repainted soon znd stain blocked<\/p>

13\/12\/2021 16:35 (sandra)<\/b>checked damp again and it is still drying out <\/p>

21\/01\/2022 15:54 (sandra)<\/b>Monday 24th blinds on Monday with Alan - go in at same time <\/p>

02\/02\/2022 10:58 (roy)<\/b>Fitted new binds<\/p>

02\/02\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50768","activity_ticket_id":"48921","ticket_reference":"HDT50002","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To check damage to ceiling - For tomorrow ","ticket_address_1":"Flat 13, 40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 13","cs_id":"1501","cs_address_2":"40-41 Wimpole Street ","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"1501","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/21","activity_end":"2021-10-21 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60147","activity_notes":"To check damage to ceiling - For tomorrow ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2021 16:48 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 14:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50769","activity_ticket_id":"48922","ticket_reference":"HDT50003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14524 - Sunvalley Restaurant - Basement door alterations ","ticket_address_1":"19-20 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19-20 Gerrard Street ","cs_id":"1205","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1205","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/21","activity_end":"2021-10-22 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60148","activity_notes":"Sunvalley Restaurant - Basement door alterations ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2021 12:11 (travis)<\/b>Fire door works in basement.<\/p>

26\/10\/2021 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50770","activity_ticket_id":"48923","ticket_reference":"HDT50004","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Redecorate the 5th floor toilet ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/10\/21","activity_end":"2021-10-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60149","activity_notes":"Redecorate the 5th floor toilet ","activity_timesheet":"1","ticket_notes_combined":"

22\/10\/2021 10:00 (System)<\/b>Ticket Created<\/p>

31\/10\/2021 12:48 (dean)<\/b>Done 90.00<\/p>

12\/11\/2021 11:51 (dean)<\/b>Done 90.00<\/p>

12\/11\/2021 12:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50771","activity_ticket_id":"48926","ticket_reference":"HDT50007","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"pipework leaking to boiler ","ticket_address_1":"Flat 5","ticket_address_2":"12 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"611","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/21","activity_end":"2021-10-28 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60150","activity_notes":"pipework leaking to boiler - 9.30 am but could be there a little earlier.","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 10:23 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 09:22 (sandra)<\/b>booked for Thursday 28th at 9.30<\/p>

28\/10\/2021 10:58 (michaelk)<\/b>Attended site and fitted mcalpine enclosed tundish and adapted pipework to suit. 2hrs plus parts 106.98 ex vat.<\/p>

28\/10\/2021 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50772","activity_ticket_id":"48927","ticket_reference":"HDT50008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking shower","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/21","activity_end":"2021-10-22 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60151","activity_notes":"leaking shower","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 10:46 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 13:05 (michaelk)<\/b>Attended site to investigate leaking shower. Stripped down shower due to the diverter passing when closed, and replaced with site stock previously orderd. Tested and left in full working order. 3hrs labour 140.<\/p>

22\/10\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50773","activity_ticket_id":"48757","ticket_reference":"HDT49838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR THURSDAY 14TH OCTOBER - BETWEEN 11 AND 3PM ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/10\/21","activity_end":"2021-10-22 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60152","activity_notes":"push button ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2021 16:31 (System)<\/b>Ticket Created<\/p>

06\/10\/2021 14:51 (roy)<\/b>No access as tenants now moved in.Did arrive before the appointed time.Has been rebooked for another day<\/p>

14\/10\/2021 14:04 (travis)<\/b>Refitted blind valance,using new adhesive pads.New toilet push button on order via Danny.<\/p>

14\/10\/2021 14:29 (jane)<\/b>Push button dual flush on order <\/p>

26\/10\/2021 10:01 (jane)<\/b>Requested access for today <\/p>

26\/10\/2021 10:07 (jane)<\/b>Access tomorrow (Wednesday), 27\/10\/21 between 11 am and 3 pm<\/p>

27\/10\/2021 11:08 (dan)<\/b>Fitted new button<\/p>

27\/10\/2021 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50774","activity_ticket_id":"48924","ticket_reference":"HDT50005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean roof and gullies ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/21","activity_end":"2021-10-22 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60153","activity_notes":"clean roof and gullies ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 10:14 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 12:51 (travis)<\/b>Access gully roof area,Removed all loose debris,cleared off all moss growth,final sweep of whole gully, disposal of debris.<\/p>

22\/10\/2021 13:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50775","activity_ticket_id":"48925","ticket_reference":"HDT50006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean roof and gullies ","ticket_address_1":"15\/16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15\/16 Gerrard Street ","cs_id":"1502","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1502","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/21","activity_end":"2021-10-22 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60154","activity_notes":"clean roof and gullies ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 10:15 (System)<\/b>Ticket Created<\/p>

22\/10\/2021 14:42 (travis)<\/b>Removed all debris from main roof gullies, disposed off and swept\/flushed through gullies.<\/p>

25\/10\/2021 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50776","activity_ticket_id":"48929","ticket_reference":"HDT50010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/21","activity_end":"2021-10-22 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60155","activity_notes":"leaking boiler One of the pipes under the boiler has been leaking. Ive not noticed anything until this morning when there was a big pool of water on the surface next to it. Ive taken off the front and you can see the tap thats dripping and that its made the inside cover wet. Access preferences - I'm in all day, and in the morning tomorrow. ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 12:28 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 06:26 (michaelk)<\/b>Attended site to investigate leak. Traced fault to the filling loop, which was replaced. 1hr labour plus part, total 64.50.<\/p>

25\/10\/2021 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50777","activity_ticket_id":"48849","ticket_reference":"HDT49930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14496 - New dishwasher - Indesit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/21","activity_end":"2021-10-27 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60156","activity_notes":"New dishwasher - Indestit ACCESS VIA KEYS WEDNESDAY 27TH 10 - 2","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2021 16:11 (jane)<\/b>Dishwasher on order <\/p>

22\/10\/2021 14:20 (sandra)<\/b>We are looking to install the new dishwasher at the above address on Wed, 27th of Oct between 10-2pm <\/p>

22\/10\/2021 15:15 (sandra)<\/b>access VIA KEYS <\/p>

26\/10\/2021 09:22 (jane)<\/b>Would like to reschedule for next Thursday or Friday <\/p>

27\/10\/2021 09:39 (jane)<\/b>Re-programmed in for between 8am and 12noon on Tuesday 2\/11<\/p>

02\/11\/2021 11:02 (roy)<\/b>Give access to Repair AidLeft them on site as tenant was home<\/p>

02\/11\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50778","activity_ticket_id":"48505","ticket_reference":"HDT49586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS and meter reads - 21\/10 - 26TH TO COMPLETE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/21","activity_end":"2021-10-22 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60157","activity_notes":"ITCS and meter reads - 21\/10 - 26TH TO COMPLETEchange light fitting in bedroom ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2021 09:38 (System)<\/b>Ticket Created<\/p>

21\/10\/2021 19:24 (travis)<\/b>Itc works.<\/p>

22\/10\/2021 15:17 (iain)<\/b>ITC's and meter readings.<\/p>

29\/10\/2021 12:46 (sandra)<\/b>light fitting ordered <\/p>

31\/10\/2021 12:46 (dean)<\/b>Done 410.00<\/p>

17\/11\/2021 12:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50779","activity_ticket_id":"48933","ticket_reference":"HDT50014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/21","activity_end":"2021-10-22 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60158","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 16:47 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 15:11 (roy)<\/b>Repressured boilerAll ok<\/p>

25\/10\/2021 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50780","activity_ticket_id":"48935","ticket_reference":"HDT50016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Shower and Bath Tap The hot water tap does not turn on anymore. It turns but nothing is coming out. ","ticket_address_1":"Flat 2, 58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/21","activity_end":"2021-10-22 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60159","activity_notes":" Shower and Bath Tap The hot water tap does not turn on anymore. It turns but nothing is coming out. ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 16:52 (System)<\/b>Ticket Created<\/p>

26\/10\/2021 11:45 (jane)<\/b>Parts on order <\/p>

27\/10\/2021 10:18 (sandra)<\/b>asked for access on Monday PM <\/p>

27\/10\/2021 15:22 (jane)<\/b>contact the tenant to arrange access : 07810 090 000<\/p>

29\/10\/2021 11:04 (jane)<\/b>Requested for access for Monday afternoon 1st November <\/p>

03\/11\/2021 14:33 (michaelk)<\/b>Attended site to supply and fit replacement deck mounted bath taps. Completed installation and left fully operational. 2hrs labour plus parts 183.97 ex vat.<\/p>

03\/11\/2021 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50781","activity_ticket_id":"48936","ticket_reference":"HDT50017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet door ","ticket_address_1":"Basement Flat ","ticket_address_2":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Basement","cs_id":"1505","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1505","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/21","activity_end":"2021-10-22 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60160","activity_notes":"The work for the leaky wall\/ceiling was left off and duct-tapedThe toilet door is warped so men have been tolerating the toilet without the door being shut properly","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 16:54 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 13:39 (travis)<\/b>Realignment of basement toilet door and keep <\/p>

25\/10\/2021 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50782","activity_ticket_id":"48930","ticket_reference":"HDT50011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works -Today the boiler has not been working. The red button is lit up and the pressure reading is nearly 0. The water is freezing cold and the radiators too. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/21","activity_end":"2021-10-25 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60161","activity_notes":"list of works The plastic cover next to the bath covering inner electrical appliances of the bathroom heater is not positioned as it should. Perhaps that is why I could never turn that heater on as the ON button does not respond at all. This needs to be fixed asap because it is a high risk area of electrical appliances located next to the bath from where water may get in. Additionally, the heater has to be working because during winter it is the best preventive method against mould which is already present in the room. See the photoWC is leaking both from the base and the middle. Flex attached to the showerhead is leaking at both sides. I tried to turn it tighter into the showered but I guess the issue does not lie in tightening it up. Plus it leaks from the base located on the wall as well. See the videoPlease let me know when I can expect action to be taken with regards to these important issues. (I will be sending videos in a follow up email if they turn out to be too heavy)I have not been able to find any information in the directory in the studio nor in the provided pdfs regarding the way to turn the heating on (radiators). I have tried putting the reading on medium and on maximum right on the radiators but they are as cold as before. I asked neighbours but they are not sure as well. I wonder if there is a main switch somewhere which I havent noticed. Likewise I was not able to find out how to turn off the light that turns on automatically after opening the front door. It continues to stay turned on after the door is closed for way too long with no way to turn it off manually. Additionally, 2 of the 3 windows are not operational, they are shut completely. It is also featured in the inventory. It is important that this issue is dealt with as I sometimes experience claustrophobia when I know I cannot open other windows. ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 12:34 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 15:10 (roy)<\/b>New kitchen tap required New close coupling kit required Ease and adjusted 2 2indows Boiler not working but ok but two thermostatic valves not workingShower hose ok<\/p>

25\/10\/2021 15:45 (sandra)<\/b>repaired window and shower hose. attending tomorrow to look at lobby light and electrical light. MK to look at toilet and kitchen tap <\/p>

26\/10\/2021 09:17 (sandra)<\/b>Tenant just moved in recently and asked me to look at other jobs as well.1) Heating not working.Faulty timer clock Low pressure Faulty thermostatic valves Got boiler working but timer switch and thermostatic valves need replacing.One rad working 2) Leaking toilet Needs close coupling kit with doughnut.Screws are rusty underneath and unable to tighten up3,) Windows stuck Eased and adjusted 4) Washing machine bouncing all over the place when used.Need timber to raise up the feet.Feet extended to maximum height alreadyAdditional job but will ask tenant to notify landlord5) Shower hose ok 6) Lobby light sensor.Tenant wants this light disconnected <\/p>

28\/10\/2021 07:27 (roy)<\/b>Returned and adjusted sensor on lightEased top windowEased cupboard doorChecked towel rail and refixed electrical boxSomeone NTR to...Tap to be fittedRad valves need changingTowel rail element needs replacing Close coupling kit needs replacing on toilet<\/p>

05\/11\/2021 16:52 (jane)<\/b>We have supplied and fitted new element for towel rail Supplied and fitted new set of kitchen taps Repaired all seals on toilet Installed new TRV inserts for radiators We have on order a new shower hose and controller for the heating, this should be in stock middle of next week My engineer has left a note for the tenant on how to operate the heating.<\/p>

05\/11\/2021 17:02 (michaelk)<\/b>Attended site to complete list of works that were assigned to me.Changed kitchens taps, stripped down cc toilet and replaced all seals. Replaced towel rail element, changed 2 x herz valve inserts and 2 x shower hose seals. We have had to bypass the boiler timeclock which was faulty and a replacement has been ordered. I have left the tenant instructions on how to control the heating by the boiler stat in the interim. 6hrs labour plus parts 481.03 ex vat.<\/p>

10\/11\/2021 11:36 (sandra)<\/b>timeclock on order <\/p>

23\/11\/2021 14:21 (jane)<\/b>Attending Wednesday morning between 8 and 8:30am <\/p>

24\/11\/2021 11:08 (michaelk)<\/b>Attended site to install a rf thermostat to heating system. Completed work 175 ex vat.<\/p>

24\/11\/2021 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50783","activity_ticket_id":"48937","ticket_reference":"HDT50018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our tenant advised that the bedroom lights at flat 2.01 are not working. ","ticket_address_1":"Flat 2.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.01, 8a Gerrard Street ","cs_id":"1362","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1362","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/21","activity_end":"2021-10-25 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60162","activity_notes":"Our tenant advised that the bedroom lights at flat 2.01 are not working. We have checked and the dimmer switch is stiff\/broken.We can provide access today, 25\/10\/21 before 12 pm as agreed by our tenant.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2021 10:14 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 15:04 (roy)<\/b>Replaced dimmer module but one light out of six was flashing.I suspect tenant hit the dimmer module so hard it broke.New light fitting is required but this would be a different job. Light disconnected <\/p>

25\/10\/2021 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50784","activity_ticket_id":"48938","ticket_reference":"HDT50019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"commercial boiler all radiators needs checking","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/21","activity_end":"2021-10-25 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60163","activity_notes":"commercial boiler all radiators needs checking","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2021 10:17 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 11:02 (michaelk)<\/b>Attended site to switch heating over to winter operation. 1hr labour 50.<\/p>

26\/10\/2021 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50785","activity_ticket_id":"48939","ticket_reference":"HDT50020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush issues\/slow drainage plus list of works - FOR MONDAY 1ST NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/11\/21","activity_end":"2021-11-01 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60164","activity_notes":"toilet flush issues\/slow drainage Booked for 1 November 2021 8am Slow kitchen sinkErratic flushing\/drainage of toilet in front\/guest bathroomDrainage cycle problem of toilet in ensuite bathroomNew shower hose for ensuite bathroom (and use the new replacement showerhead)Shower pan leak in ensuite bathroomClean the fan in the ensuite bathroom ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2021 10:33 (System)<\/b>Ticket Created<\/p>

26\/10\/2021 08:26 (dan)<\/b>Assessed issues, tenant wants works booked in for Monday 1\/11\/21 as they are away<\/p>

01\/11\/2021 15:53 (dan)<\/b>Repaired 2x cistern, cleaned sink waste pipes, cleaned extractor fan, sealed shower door strip, replaced shower hose<\/p>

10\/11\/2021 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50786","activity_ticket_id":"48940","ticket_reference":"HDT50021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room door is not closing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/21","activity_end":"2021-10-25 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60165","activity_notes":"living room door is not closing","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2021 10:39 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 11:37 (travis)<\/b>Realignment of living room door and adjustment of keep.<\/p>

25\/10\/2021 11:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50787","activity_ticket_id":"48941","ticket_reference":"HDT50022","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - boiler issues.","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/21","activity_end":"2021-10-25 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60166","activity_notes":"emergency call out - boiler issues.","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2021 10:44 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50788","activity_ticket_id":"48942","ticket_reference":"HDT50023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/21","activity_end":"2021-10-27 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60167","activity_notes":"emergency call out - boiler - 12noon on Wednesday I have no heating in the flat. There seem to be a problem with either the boiler or the thermostat. I have tried resetting both but still no luck.Job already raised with Reddan and engineer is attending to investigate this evening.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2021 10:52 (System)<\/b>Ticket Created<\/p>

27\/10\/2021 10:26 (sandra)<\/b>attended on Monday but tenant refused access. Returning on Thursday <\/p>

28\/10\/2021 15:42 (michaelk)<\/b>Attended site to heating callout. Controls had shut down due to the batteries. Changed batteries and re-paired and configured. Tightened towel rail fixings whilst on site and looked at the bedroom radaitor that requires a valve changed. I will quote to replace. 2hrs labour 95.<\/p>

28\/10\/2021 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50789","activity_ticket_id":"48943","ticket_reference":"HDT50024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating hot water issues","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1491","cs_address_2":"11 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1491","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/21","activity_end":"2021-10-25 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60168","activity_notes":"heating hot water issues","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2021 10:56 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 10:57 (sandra)<\/b>(Ticket Closed)<\/p>

25\/10\/2021 11:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50790","activity_ticket_id":"48944","ticket_reference":"HDT50025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50024 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1491","cs_address_2":"11 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1491","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/21","activity_end":"2021-10-25 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60169","activity_notes":"HDT50024 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2021 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50791","activity_ticket_id":"48945","ticket_reference":"HDT50026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 4, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 17a Catherine Street ","cs_id":"1489","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1489","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/21","activity_end":"2021-10-25 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60170","activity_notes":"boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2021 11:05 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50792","activity_ticket_id":"48946","ticket_reference":"HDT50027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50026 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 17a Catherine Street ","cs_id":"1489","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1489","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/21","activity_end":"2021-10-25 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60171","activity_notes":"HDT50026 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2021 11:18 (michaelk)<\/b>Attended site to investigate electromax boiler fault. Stripped down boiler to test controls and found the control pcb faulty. I have ordered the replacement parts and will return to fit asap. 2hrs labour 95.<\/p>

26\/10\/2021 11:34 (jane)<\/b>Waiting on control PCB part for boiler <\/p>

26\/10\/2021 14:52 (jane)<\/b>Attending Thursday morning, take keys but knock <\/p>

28\/10\/2021 15:49 (michaelk)<\/b>Returned to site to replace the control pcb and leave boiler in full working order. When restarting the boiler there was a neutral fault which was traced to the boiler isolator. A new 65a isolator was collected and fitted and the boiler was tested to full working temperature and left in auto. 4 hrs labour plus parts. 533.50 ex vat.<\/p>

28\/10\/2021 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50793","activity_ticket_id":"48947","ticket_reference":"HDT50028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issue","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/21","activity_end":"2021-10-25 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60172","activity_notes":"boiler issue","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2021 11:10 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50794","activity_ticket_id":"48948","ticket_reference":"HDT50029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50028 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/21","activity_end":"2021-10-25 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60173","activity_notes":"HDT50028 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2021 11:46 (jane)<\/b>Descaling hot water and showers tomorrow morning <\/p>

27\/10\/2021 11:06 (michaelk)<\/b>Attended site to remove the hydraulic block from the boiler and acid clean the dhw heat exchanger. Re-fitted and changed the required seals and tested on completion. 3hrs labour 140.<\/p>

27\/10\/2021 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50795","activity_ticket_id":"48930","ticket_reference":"HDT50011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works -Today the boiler has not been working. The red button is lit up and the pressure reading is nearly 0. The water is freezing cold and the radiators too. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/21","activity_end":"2021-10-25 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60174","activity_notes":"Tap to be fitted Rad valves need changing Towel rail element needs replacing Close coupling kit needs replacing on toiletRoy knows ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2021 12:34 (System)<\/b>Ticket Created<\/p>

25\/10\/2021 15:10 (roy)<\/b>New kitchen tap required New close coupling kit required Ease and adjusted 2 2indows Boiler not working but ok but two thermostatic valves not workingShower hose ok<\/p>

25\/10\/2021 15:45 (sandra)<\/b>repaired window and shower hose. attending tomorrow to look at lobby light and electrical light. MK to look at toilet and kitchen tap <\/p>

26\/10\/2021 09:17 (sandra)<\/b>Tenant just moved in recently and asked me to look at other jobs as well.1) Heating not working.Faulty timer clock Low pressure Faulty thermostatic valves Got boiler working but timer switch and thermostatic valves need replacing.One rad working 2) Leaking toilet Needs close coupling kit with doughnut.Screws are rusty underneath and unable to tighten up3,) Windows stuck Eased and adjusted 4) Washing machine bouncing all over the place when used.Need timber to raise up the feet.Feet extended to maximum height alreadyAdditional job but will ask tenant to notify landlord5) Shower hose ok 6) Lobby light sensor.Tenant wants this light disconnected <\/p>

28\/10\/2021 07:27 (roy)<\/b>Returned and adjusted sensor on lightEased top windowEased cupboard doorChecked towel rail and refixed electrical boxSomeone NTR to...Tap to be fittedRad valves need changingTowel rail element needs replacing Close coupling kit needs replacing on toilet<\/p>

05\/11\/2021 16:52 (jane)<\/b>We have supplied and fitted new element for towel rail Supplied and fitted new set of kitchen taps Repaired all seals on toilet Installed new TRV inserts for radiators We have on order a new shower hose and controller for the heating, this should be in stock middle of next week My engineer has left a note for the tenant on how to operate the heating.<\/p>

05\/11\/2021 17:02 (michaelk)<\/b>Attended site to complete list of works that were assigned to me.Changed kitchens taps, stripped down cc toilet and replaced all seals. Replaced towel rail element, changed 2 x herz valve inserts and 2 x shower hose seals. We have had to bypass the boiler timeclock which was faulty and a replacement has been ordered. I have left the tenant instructions on how to control the heating by the boiler stat in the interim. 6hrs labour plus parts 481.03 ex vat.<\/p>

10\/11\/2021 11:36 (sandra)<\/b>timeclock on order <\/p>

23\/11\/2021 14:21 (jane)<\/b>Attending Wednesday morning between 8 and 8:30am <\/p>

24\/11\/2021 11:08 (michaelk)<\/b>Attended site to install a rf thermostat to heating system. Completed work 175 ex vat.<\/p>

24\/11\/2021 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50796","activity_ticket_id":"48950","ticket_reference":"HDT50031","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into the garage ","ticket_address_1":"19\/28 Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19\/28 Devonshire Close ","cs_id":"718","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"718","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/10\/21","activity_end":"2021-10-27 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60175","activity_notes":"leak into the garage - 9am on Wednesday (tomorrow)It will be either from 21 or 23 Devonshire Close? I need to organise access into all three areas so if you can let me know your availability please asap?","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2021 16:09 (System)<\/b>Ticket Created<\/p>

26\/10\/2021 14:05 (jane)<\/b>For Wednesday morning at 9amCollect the keys from Pritti at George Pope opticians along by our office for garage <\/p>

26\/10\/2021 14:38 (jane)<\/b>Details for tomorrows leak Garage I which is below number 25 Devonshire Close Garage fob from Pritti in George Pope Opticians a couple of shops from our office and the agent of 25 will be there to give access into the flat<\/p>

27\/10\/2021 10:55 (dan)<\/b>Leak investigation, balcony and skylights to rear of 25 will need resurfacing<\/p>

27\/10\/2021 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50797","activity_ticket_id":"48899","ticket_reference":"HDT49980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Flat A The lights in my living room started flickering. Can you please check if anyone could fix this in my apartment ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/21","activity_end":"2021-10-25 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60176","activity_notes":"The situation has been improved, however every couple of minutes, the lights start flickering in my living room.So the problem is still occurring.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2021 13:01 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 13:14 (jane)<\/b>Requested access for tomorrow afternoon <\/p>

20\/10\/2021 15:02 (jane)<\/b>Keys for access tomorrow afternoon <\/p>

21\/10\/2021 13:56 (jane)<\/b>Re-attending Friday afternoon to fit new parts <\/p>

21\/10\/2021 20:56 (alan)<\/b>Look at lighting fault in main room , order replacement transformers and lamp holders <\/p>

22\/10\/2021 14:25 (alan)<\/b>Replace transformer to light in main room and refix downlights in bathroom <\/p>

25\/10\/2021 11:59 (sandra)<\/b>(Ticket Closed)<\/p>

25\/10\/2021 16:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/11\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50798","activity_ticket_id":"48951","ticket_reference":"HDT50032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14512 - Door Repairs PO200729919","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"23 Charlotte Street","cs_id":"1213","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1213","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"25\/10\/21","activity_end":"2021-10-25 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60177","activity_notes":"Door Repairs ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2021 16:45 (sandra)<\/b>Option 1Location Main Entrance Door No2To remove the door, remove the female top centre, ease the top of the door, reset and refix the female topcentre, remove existing and supply and fit 1No new bottom strap, 1No new handed spindle and 1No newfloor spring cover plate, rehang the door and adjust.For the sum of 485.00 plus VAT.<\/p>

10\/11\/2021 09:51 (sandra)<\/b>booked for today <\/p>

10\/11\/2021 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50799","activity_ticket_id":"48934","ticket_reference":"HDT50015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is no signal to the tv in 3.1","ticket_address_1":"Flat 3.1","ticket_address_2":"50\/56 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1504","cs_address_2":"50\/56 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1504","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"26\/10\/21","activity_end":"2021-10-26 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60178","activity_notes":"There is no signal to the tv in 3.1","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2021 16:50 (System)<\/b>Ticket Created<\/p>

26\/10\/2021 10:49 (jane)<\/b>Aerial company to contact tenant <\/p>

29\/10\/2021 11:38 (jane)<\/b>We are attending on Tuesday 02.11.21<\/p>

02\/11\/2021 16:44 (jane)<\/b>Chased an update, aerial company to update tomorrow <\/p>

03\/11\/2021 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50800","activity_ticket_id":"48953","ticket_reference":"HDT50034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Central heating is not working - anytime during the week ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1377","cs_address_2":"60a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1377","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/21","activity_end":"2021-10-26 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60179","activity_notes":"Central heating is not working - anytime during the week Name: Amine AmorContact phone number: 07535573594","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2021 11:26 (System)<\/b>Ticket Created<\/p>

26\/10\/2021 16:18 (jane)<\/b>Requested access for Thursday afternoon <\/p>

28\/10\/2021 15:44 (michaelk)<\/b>Attended site to investigate heating. Controls required a battery change and to re-pair and configure on completion. 1hr labour plus parts 52.99ex vat.<\/p>

28\/10\/2021 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50801","activity_ticket_id":"48954","ticket_reference":"HDT50035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCs and meter readings - 15\/11\/21 - To be completed by COP 17\/11\/21","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/11\/21","activity_end":"2021-11-15 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60180","activity_notes":"ITCs and meter readings - 15\/11\/21 - To be completed by COP 17\/11\/21","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2021 11:28 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 19:13 (alan)<\/b>Replace 3 faulty LED down lighters in flat <\/p>

16\/11\/2021 10:18 (iain)<\/b>ITC's and meter reading.<\/p>

17\/11\/2021 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

17\/11\/2021 15:23 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50802","activity_ticket_id":"48955","ticket_reference":"HDT50036","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please arrange for Danny to investigate the leak from 36 Gerrard Common parts toilet.","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1510","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1510","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/10\/21","activity_end":"2021-10-26 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60181","activity_notes":"Can you please arrange for Danny to investigate the leak from 36 Gerrard Common parts toilet.Please ask Danny to speak with me before he head over there.36 Gerrard st - Investigate leak into 15 Lisle st","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2021 12:51 (System)<\/b>Ticket Created<\/p>

26\/10\/2021 15:00 (dan)<\/b>Replaced leaking pan connector<\/p>

26\/10\/2021 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50803","activity_ticket_id":"48956","ticket_reference":"HDT50037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water to the office when the Restaurant next door opens for business.","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/21","activity_end":"2021-10-26 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60182","activity_notes":"No water to the office when the Restaurant next door opens for business.I discussed with Keenan on this issue with no water to the office when the Restaurant next door opens for business.Can you please arrange for Keenan to investigate further. ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2021 13:26 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50804","activity_ticket_id":"48957","ticket_reference":"HDT50038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Friday 29th October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/21","activity_end":"2021-10-29 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60183","activity_notes":"List of works - For Friday 29th October Description: The automatic door closer for one of the doors in our house has come out - as you can see in the picture below, the nails are sticking out which is very dangerous and we are not able to close the door. Can you please send someone to fix this ASAP? In addition to this, our shower head has been leaking and is resulting in a lot of water wastage. Can you please send someone to look at this too?","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2021 16:32 (System)<\/b>Ticket Created<\/p>

27\/10\/2021 08:35 (jane)<\/b>Tenant will be home at 9am on Friday for access <\/p>

29\/10\/2021 11:24 (roy)<\/b>Refixed Perko door closure.Cleaned dower has and retightened hose but may need new shower off\/on control.I think it is a Trevvi shower<\/p>

29\/10\/2021 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50805","activity_ticket_id":"48958","ticket_reference":"HDT50039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to faulty radiator - Wednesday lunchtime ","ticket_address_1":"Flat 3, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Exeter Mansions","cs_id":"1514","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1514","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/21","activity_end":"2021-10-26 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60184","activity_notes":"To attend to faulty radiator - Wednesday lunchtime ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2021 16:59 (System)<\/b>Ticket Created<\/p>

27\/10\/2021 11:50 (michaelk)<\/b>Attended site to repair trv to hallway radiator. 1hr labour 50.<\/p>

27\/10\/2021 12:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50806","activity_ticket_id":"48959","ticket_reference":"HDT50040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues and leak on sink ","ticket_address_1":"Flat 6a, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a, Goodwins House ","cs_id":"1515","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1515","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/21","activity_end":"2021-10-27 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60185","activity_notes":"Heating issues and leak on sink 1. the heating doesn't turn on in the evening. If the resident turns it on manually it turns itself off after a a few minutes.2. They have again a leak under the kitchen sink 3. Humidity and fungus issues Description: Various issues in flat 6a Goodwins House. Please contact Maria Eva-Khan, emk@londonw11.co.uk for access","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 08:39 (System)<\/b>Ticket Created<\/p>

27\/10\/2021 09:44 (jane)<\/b>Requested access for Thursday afternoon <\/p>

28\/10\/2021 20:25 (roy)<\/b>Rebooted pressure as it was border line.Tenant to keep an eye on it .Michael may need to visit Waste very loose on sink causing it to leak.Retightened and all ok<\/p>

29\/10\/2021 09:01 (jane)<\/b>(Ticket Closed)<\/p>

02\/11\/2021 11:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/11\/2021 13:21 (jane)<\/b>Heating controller on order <\/p>

03\/11\/2021 09:45 (michaelk)<\/b>Attended site to investigate heating controls. A replacement programmable stat has been ordered. 1hr labour 50.<\/p>

09\/11\/2021 09:04 (michaelk)<\/b>Attended site to replace faulty programmable wireless stat, left fully operational. 2hrs labour plus parts 174.99ex vat.<\/p>

09\/11\/2021 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50807","activity_ticket_id":"48960","ticket_reference":"HDT50041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Collection of a TV and stand and associated equipment from Newport Place, Unit 13 and delivery to 7 Dials.- FOR 9AM ON THURSDAY We can gain access to deztination on Neal Street after 9am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Newport Sandringham","cs_id":"1271","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1271","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/21","activity_end":"2021-10-28 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60186","activity_notes":"Collection of a TV and stand and associated equipment from Newport Place, Unit 13 and delivery to 7 Dials. - FOR 9AM ON THURSDAY We can gain access to deztination on Neal Street after 9am Please can I raise a job for the collection of a TV and stand and associated equipment from Newport Place, Unit 13 and delivery to 7 Dials. I am awaiting delivery details and contact details. The TV stand is bolted into the ground so will require unbolting. Please can the nominated person(s) liaise with me in advance so I can be present to ensure all the pieces are transferred. Anthony Kilbey - M 07966 347 134 ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 08:46 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 10:04 (travis)<\/b>Move TV to Neal St.<\/p>

28\/10\/2021 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50808","activity_ticket_id":"48961","ticket_reference":"HDT50042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer drier in apartment 3 is not drying","ticket_address_1":"Flat 3, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 44 Wellington Street ","cs_id":"1438","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1438","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/10\/21","activity_end":"2021-10-27 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60187","activity_notes":"Washer drier in apartment 3 is not dryingSite Contact:Urban Chic - Apartment 3020 7935 1096","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2021 09:06 (System)<\/b>Ticket Created<\/p>

27\/10\/2021 12:56 (jane)<\/b>Programmed in for Tuesday 2nd November <\/p>

28\/10\/2021 08:43 (jane)<\/b>Confirmed for Tuesday 2nd November between 12 and 4pm To call Urban Chic an hour before - Gabby - 0207 935 1096<\/p>

03\/11\/2021 08:45 (jane)<\/b>This appliance hasn't been fixed yet - we will send you the report as soon as possible, <\/p>

05\/11\/2021 16:37 (jane)<\/b>Waiting on a date from Appliance Engineer when they can attend with one of our engineers to remove the appliance from the housing.<\/p>

11\/11\/2021 11:24 (jane)<\/b>(Ticket Closed)<\/p>

11\/11\/2021 14:25 (iain)<\/b>Washing machine.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50809","activity_ticket_id":"48895","ticket_reference":"HDT49976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The ceiling still has the leak coming in at the same place.","ticket_address_1":"23a Rathbone Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23a Rathbone Street ","cs_id":"1408","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1408","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/21","activity_end":"2021-10-29 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60188","activity_notes":"The ceiling still has the leak coming in at the same place.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2021 10:28 (System)<\/b>Ticket Created<\/p>

20\/10\/2021 11:01 (jane)<\/b>Requested access for tomorrow morning <\/p>

21\/10\/2021 09:35 (jane)<\/b>Tenant will be home this afternoon 3:30pm to 5pm <\/p>

22\/10\/2021 07:33 (dan)<\/b>Leak continues, timber window frames will require inspection<\/p>

27\/10\/2021 16:50 (jane)<\/b>For Friday morning from 8:30am - tenant will be home <\/p>

29\/10\/2021 12:27 (travis)<\/b>Roof works,sealing.<\/p>

29\/10\/2021 12:54 (jane)<\/b>(Ticket Closed)<\/p>

29\/10\/2021 14:50 (sandra)<\/b>these were temporary repairs to the roof <\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50810","activity_ticket_id":"48962","ticket_reference":"HDT50043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 4, 34a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 34a Rupert Street","cs_id":"1517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1517","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/10\/21","activity_end":"2021-10-27 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60189","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2021 09:32 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 09:11 (jane)<\/b>Monday afternoon, between 12pm and 6pm - Flat 4, 34a Rupert Street - Tenant will be home <\/p>

02\/11\/2021 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50811","activity_ticket_id":"48963","ticket_reference":"HDT50044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The video of the intercom doesn't work. ","ticket_address_1":"Flat 6a, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a, Goodwins House ","cs_id":"1515","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1515","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/10\/21","activity_end":"2021-10-27 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60190","activity_notes":"The video of the intercom doesn't work. ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2021 09:55 (System)<\/b>Ticket Created<\/p>

27\/10\/2021 11:55 (jane)<\/b>Attending tomorrow between 1 and 3pm <\/p>

28\/10\/2021 14:23 (jane)<\/b>Give a price for a new video entry phone <\/p>

29\/10\/2021 09:45 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2021 11:22 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/11\/2021 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50812","activity_ticket_id":"48858","ticket_reference":"HDT49939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the leaks in the above apartment next week, the tenant has reported they have re-occurred. We may also need access to Flat 5 or 6 so I will arrange access to all three apartments once we have an appointment","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/10\/21","activity_end":"2021-10-27 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60191","activity_notes":"Alan you can go in via keys on Monday for this one, Dean is going in toFor the fire or heat? alarm - the tenant states even if he showers with the door closed and then open the door even for a brief millisecond the fire alarm will go off. ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 16:34 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 11:30 (jane)<\/b>FM thinks the leak has been rectified already and only needs decorating, awaiting confirmation <\/p>

27\/10\/2021 10:34 (jane)<\/b>Client has asked us to check the alarms too <\/p>

28\/10\/2021 13:06 (jane)<\/b>Attending on Monday 1st November, keys for access <\/p>

02\/11\/2021 08:49 (alan)<\/b>Replace faulty out of date smoke alarm in hallway and heat alarm in kitchen <\/p>

02\/11\/2021 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50813","activity_ticket_id":"48964","ticket_reference":"HDT50045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the furnitures to be moved from 1st Floor Front Office to the 3rd Floor Rear Office - for tomorrow morning - check on the windows which is opening.","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/10\/21","activity_end":"2021-10-27 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60192","activity_notes":"Arrange for the furnitures to be moved from 1st Floor Front Office to the 3rd Floor Rear Office - for tomorrow morning - check on the windows which is opening.","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 11:24 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 16:12 (dan)<\/b>Furniture moving<\/p>

28\/10\/2021 20:26 (roy)<\/b>Assist Ian moving furniture <\/p>

29\/10\/2021 08:40 (iain)<\/b>Furniture move.<\/p>

29\/10\/2021 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50814","activity_ticket_id":"48964","ticket_reference":"HDT50045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the furnitures to be moved from 1st Floor Front Office to the 3rd Floor Rear Office - for tomorrow morning - check on the windows which is opening.","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/21","activity_end":"2021-10-27 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60193","activity_notes":"Arrange for the furnitures to be moved from 1st Floor Front Office to the 3rd Floor Rear Office - for tomorrow morning - check on the windows which is opening.","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 11:24 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 16:12 (dan)<\/b>Furniture moving<\/p>

28\/10\/2021 20:26 (roy)<\/b>Assist Ian moving furniture <\/p>

29\/10\/2021 08:40 (iain)<\/b>Furniture move.<\/p>

29\/10\/2021 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50815","activity_ticket_id":"48920","ticket_reference":"HDT50001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCs for 22nd November - to be completed by COB 26th November ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/21","activity_end":"2021-10-27 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60194","activity_notes":"blinds on Monday with Alan - go in at same time ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 16:32 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 07:21 (roy)<\/b>List of works<\/p>

29\/10\/2021 11:28 (roy)<\/b>Additional works? Damp in toilet from roof guttering and vent Refixed.All ok<\/p>

04\/11\/2021 12:14 (roy)<\/b>Purchased and Replaced trap on basin waste.Cleaned and repaired Radiators where signs of leaks<\/p>

04\/11\/2021 16:18 (jane)<\/b>Cooker hood filter on order <\/p>

10\/11\/2021 16:37 (jane)<\/b>Cooker hood filter and fridge bottle shelf on order <\/p>

16\/11\/2021 13:22 (roy)<\/b>Removed and replaced part in fridge<\/p>

17\/11\/2021 12:34 (roy)<\/b>Replaced Extractor Fan cover<\/p>

24\/11\/2021 11:54 (roy)<\/b>Cleared out everything but wall still damp in toilet and coming back through following painting. We have had no rain for a while so not sure why still damp<\/p>

24\/11\/2021 17:29 (roy)<\/b>Returned as Deep wanted lock changed.Light not working but switch on light wasn't on.Couple of other bits.Damp wall needs investigating as not roof leak<\/p>

29\/11\/2021 11:43 (iain)<\/b>List of works.<\/p>

30\/11\/2021 15:19 (jane)<\/b>Blind on order, dispatch date 15th December <\/p>

03\/12\/2021 13:19 (roy)<\/b>Investigated damp wall.No pipe work in wall except at floor level which is boxed in.This is the waste pipe from the kitchen and it is not leaking.Opened up behind the toilet znd this also is not leaking.Tested wall with damp meter and we believe the wall is drying out slowly as some patch marks are now dry Still may need access into flats around the corner to see what backs onto this wall.I believe this wall should be repainted soon znd stain blocked<\/p>

13\/12\/2021 16:35 (sandra)<\/b>checked damp again and it is still drying out <\/p>

21\/01\/2022 15:54 (sandra)<\/b>Monday 24th blinds on Monday with Alan - go in at same time <\/p>

02\/02\/2022 10:58 (roy)<\/b>Fitted new binds<\/p>

02\/02\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50816","activity_ticket_id":"48965","ticket_reference":"HDT50046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak to kitchen tap - For Friday ","ticket_address_1":"Flat 3, Cooper House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Cooper House ","cs_id":"1519","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1519","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/21","activity_end":"2021-10-29 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60195","activity_notes":"Leak to kitchen tap - For Friday ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 14:09 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 15:10 (jane)<\/b>Part coming into stock on Monday 1st November <\/p>

01\/11\/2021 06:52 (dan)<\/b>Replacement tap ordered<\/p>

04\/11\/2021 10:26 (dan)<\/b>Supplied and fitted replacement sink tap<\/p>

04\/11\/2021 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50817","activity_ticket_id":"48966","ticket_reference":"HDT50047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - F0R 01\/11\/2021","ticket_address_1":"2nd Floor, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor, 10 Charlotte Street ","cs_id":"1520","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1520","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/21","activity_end":"2021-11-01 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60196","activity_notes":"To carry out full compliance testing - F0R 01\/11\/2021","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 14:35 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 10:11 (jane)<\/b>Tenant working from home on Monday <\/p>

01\/11\/2021 13:08 (michaelk)<\/b>Completed full compliance. 185<\/p>

02\/11\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50818","activity_ticket_id":"48967","ticket_reference":"HDT50048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - F0R 01\/11\/2021","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/21","activity_end":"2021-11-01 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60197","activity_notes":"To carry out full compliance testing - F0R 01\/11\/2021","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 14:41 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 13:08 (michaelk)<\/b>Completed full compliance 185<\/p>

02\/11\/2021 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50819","activity_ticket_id":"48968","ticket_reference":"HDT50049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - F0R 01\/11\/2021","ticket_address_1":"Flat 1, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/21","activity_end":"2021-11-01 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60198","activity_notes":"To carry out full compliance testing - F0R 01\/11\/2021","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 14:43 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 13:08 (michaelk)<\/b>Completed full compliance 185<\/p>

02\/11\/2021 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50820","activity_ticket_id":"48969","ticket_reference":"HDT50050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - F0R 01\/11\/2021","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 61 Chandos Place ","cs_id":"1523","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1523","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/21","activity_end":"2021-11-01 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60199","activity_notes":"To carry out full compliance testing - F0R 01\/11\/2021","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 14:46 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 13:21 (jane)<\/b>Attending at 9am on Monday We will have one of our colleague to provide access on the day. Can you please let us know when the engineer would attend and also can he call us on 03300240102, 45 minutes prior to his attendance. <\/p>

01\/11\/2021 13:09 (michaelk)<\/b>Completed full compliance 185<\/p>

02\/11\/2021 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50821","activity_ticket_id":"48970","ticket_reference":"HDT50051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - F0R 02\/11\/2021","ticket_address_1":"Flat 5, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/21","activity_end":"2021-11-02 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60200","activity_notes":"To carry out full compliance testing - F0R 02\/11\/2021 ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 14:58 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 16:20 (jane)<\/b>Tenant has no gas, they need to top up the meter, then we can test, reported back to client <\/p>

03\/11\/2021 09:32 (jane)<\/b>Tenant has now topped up the meter, attending on Thursday morning to carry out inspection.<\/p>

04\/11\/2021 12:43 (michaelk)<\/b>Completed full compliance 185.<\/p>

04\/11\/2021 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50822","activity_ticket_id":"48971","ticket_reference":"HDT50052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - F0R 02\/11\/2021","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/21","activity_end":"2021-11-02 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60201","activity_notes":"To carry out full compliance testing - F0R 02\/11\/2021","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2021 15:03 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50823","activity_ticket_id":"48972","ticket_reference":"HDT50053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - F0R 02\/11\/2021","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/21","activity_end":"2021-11-02 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60202","activity_notes":"To carry out full compliance testing - F0R 02\/11\/2021","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2021 15:05 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 10:13 (jane)<\/b>Tenant will be home Yes, we will be home until around 6pm on Tuesday<\/p>

02\/11\/2021 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50824","activity_ticket_id":"48973","ticket_reference":"HDT50054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - F0R 02\/11\/2021","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/21","activity_end":"2021-11-02 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60203","activity_notes":"To carry out full compliance testing - F0R 02\/11\/2021","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 15:06 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 16:19 (jane)<\/b>Unable to gain access as tenant was not home and large dog in property, reported back to FM <\/p>

17\/11\/2021 12:55 (michaelk)<\/b>Completed full compliance 185.<\/p>

17\/11\/2021 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50825","activity_ticket_id":"48974","ticket_reference":"HDT50055","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Also, he will look to fix a faulty door closer on GF front reception whilst he is here ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/21","activity_end":"2021-10-27 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60204","activity_notes":"Also, he will look to fix a faulty door closer on GF front reception whilst he is here ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 15:51 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 12:12 (travis)<\/b>List of works.<\/p>

28\/10\/2021 12:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50826","activity_ticket_id":"48877","ticket_reference":"HDT49958","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/14493 - Routine maintenance in various locations","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/10\/21","activity_end":"2021-10-27 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60205","activity_notes":"Routine maintenance in various locations","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 15:38 (dan)<\/b>Repaired 3x toilet cistern, replaced 1x t\/seat, repaired 1x t\/seat, resealed basin, refixed urinal panel, removed smoking box, investigated 2x leak<\/p>

29\/10\/2021 15:02 (iain)<\/b>List of works.<\/p>

29\/10\/2021 15:18 (sandra)<\/b>extra toilet seat supplied and delivered <\/p>

29\/10\/2021 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50827","activity_ticket_id":"48932","ticket_reference":"HDT50013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DW\/JH\/14526 - Roof Repairs po200729433","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Wardour Street ","cs_id":"1499","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1499","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/21","activity_end":"2021-10-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60206","activity_notes":"Roof Repairs ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2021 15:59 (dan)<\/b>Roof works as quoted<\/p>

28\/10\/2021 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50828","activity_ticket_id":"48931","ticket_reference":"HDT50012","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/14433 - New electronic key storage safe box ","ticket_address_1":"93-95 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"93-95 Wardour Street ","cs_id":"1290","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 0UE","ticket_client_site":"1290","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/21","activity_end":"2021-10-28 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60207","activity_notes":"New electronic key storage safe box ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2021 10:13 (jane)<\/b>Key box on order <\/p>

29\/10\/2021 15:47 (jane)<\/b>Engineer attending on Monday, access through Anwar <\/p>

01\/11\/2021 12:20 (travis)<\/b>Collection and fitment of new key box.Code 93959395#.<\/p>

01\/11\/2021 14:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50829","activity_ticket_id":"48975","ticket_reference":"HDT50056","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To paint signs ","ticket_address_1":"Neals Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Neals Yard","cs_id":"1527","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1527","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/10\/21","activity_end":"2021-10-28 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60208","activity_notes":"To paint signs ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2021 11:10 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50830","activity_ticket_id":"48891","ticket_reference":"HDT49972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to fridge freezer not closing ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/10\/21","activity_end":"2021-10-28 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60209","activity_notes":"To attend to fridge freezer not closing ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 13:12 (System)<\/b>Ticket Created<\/p>

19\/10\/2021 13:14 (jane)<\/b>Following visit hinges on order for fridge freezer <\/p>

27\/10\/2021 14:33 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2021 11:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2021 11:21 (jane)<\/b>New hinges have been ordered for fridge freezer <\/p>

28\/10\/2021 11:21 (jane)<\/b>Can we send our engineer on Tuesday afternoon 2nd November, between 12pm and 4pm<\/p>

29\/10\/2021 11:23 (jane)<\/b> Attending on Tuesday afternoon 2nd November, between 12pm and 4pmCollect keys, but knock first <\/p>

02\/11\/2021 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50831","activity_ticket_id":"48976","ticket_reference":"HDT50057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock changes and handle ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/21","activity_end":"2021-10-28 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60210","activity_notes":"lock changes and handle Change electrical cupboard door lock in common parts 1st floor to FB2 lockChange Fire door common parts opposite electrical cupboard to FB2 lockChange gas heater door in basement to FB2 lockFit a D-handle to the Fire exit door in common parts opposite electrical cupboard ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2021 12:15 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 08:22 (travis)<\/b>Attended site and made itinerary of locks\/ handles required,and ordered.<\/p>

29\/10\/2021 13:44 (jane)<\/b>Locks on order, delivery on 2nd November <\/p>

02\/11\/2021 11:50 (travis)<\/b>Fit fb2 locks in common area\/basement electrical room.<\/p>

02\/11\/2021 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50832","activity_ticket_id":"48977","ticket_reference":"HDT50058","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To repair the 4th floor letter box lock ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/10\/21","activity_end":"2021-10-28 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60211","activity_notes":"To repair the 4th floor letter box lock I believe there are issues with locks with a few others, If they can all be checked and repaired that would be appreciated. ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2021 13:01 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 08:39 (iain)<\/b>Repairs to post boxes.<\/p>

29\/10\/2021 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50833","activity_ticket_id":"48978","ticket_reference":"HDT50059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thermostat on shower ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/21","activity_end":"2021-10-28 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60212","activity_notes":"Thermostat on shower Description: No hot water in the downstairs shower.ensuite showers are working fine now Believe this is to do with the thermostat.This is not an issue with the boiler as this has been checked and resolved. ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2021 13:14 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 13:44 (jane)<\/b>Attending at 9am tomorrow, tenant will give access - <\/p>

29\/10\/2021 15:29 (jane)<\/b>Shower thermostat on order, expected into stock on Tuesday 2nd November <\/p>

01\/11\/2021 06:53 (dan)<\/b>Replacement shower ordered<\/p>

02\/11\/2021 12:30 (dan)<\/b>Supplied and fitted new thermostatic shower<\/p>

02\/11\/2021 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50834","activity_ticket_id":"48979","ticket_reference":"HDT50060","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"Main front door issues ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/21","activity_end":"2021-10-28 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60213","activity_notes":"Main front door issues As youll note from your records, weve have several of your engineers come to look at our door over the past couple of months. Im afraid its still not right! In fact, its getting worse!Can we please organise someone to take a look at it again? Im not sure what has been done to it previously but it clearly hasnt done the job!","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2021 14:04 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 15:44 (travis)<\/b>Main door works.<\/p>

29\/10\/2021 15:50 (jane)<\/b>(Ticket Closed)<\/p>

10\/11\/2021 14:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50835","activity_ticket_id":"48980","ticket_reference":"HDT50061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for Travis to attend tomorrow to rearrange the desk on the 2nd & 3rd floor office.","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/21","activity_end":"2021-10-28 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60214","activity_notes":"Please arrange for Travis to attend tomorrow to rearrange the desk on the 2nd & 3rd floor office.","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2021 14:06 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 14:02 (travis)<\/b>Office rearrangement\/desks ect <\/p>

01\/11\/2021 14:34 (michael)<\/b>(Ticket Closed)<\/p>

03\/11\/2021 09:06 (travis)<\/b>(Add on to original job)Asked by Lillian to move more furniture (chairs) from 2nd to 3rd floors.<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50836","activity_ticket_id":"48981","ticket_reference":"HDT50062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No lighting to common parts - FB KEY REQUIRED ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/21","activity_end":"2021-10-28 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60215","activity_notes":"No lighting to common parts - FB KEY REQUIRED ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2021 15:36 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50837","activity_ticket_id":"48964","ticket_reference":"HDT50045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the furnitures to be moved from 1st Floor Front Office to the 3rd Floor Rear Office - for tomorrow morning - check on the windows which is opening.","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/21","activity_end":"2021-10-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60216","activity_notes":"Arrange for the furnitures to be moved from 1st Floor Front Office to the 3rd Floor Rear Office - for tomorrow morning - check on the windows which is opening.","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 11:24 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 16:12 (dan)<\/b>Furniture moving<\/p>

28\/10\/2021 20:26 (roy)<\/b>Assist Ian moving furniture <\/p>

29\/10\/2021 08:40 (iain)<\/b>Furniture move.<\/p>

29\/10\/2021 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50838","activity_ticket_id":"48960","ticket_reference":"HDT50041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Collection of a TV and stand and associated equipment from Newport Place, Unit 13 and delivery to 7 Dials.- FOR 9AM ON THURSDAY We can gain access to deztination on Neal Street after 9am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Newport Sandringham","cs_id":"1271","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1271","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/10\/21","activity_end":"2021-10-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60217","activity_notes":"Collection of a TV and stand and associated equipment from Newport Place, Unit 13 and delivery to 7 Dials. - FOR 9AM ON THURSDAY We can gain access to deztination on Neal Street after 9am Please can I raise a job for the collection of a TV and stand and associated equipment from Newport Place, Unit 13 and delivery to 7 Dials. I am awaiting delivery details and contact details. The TV stand is bolted into the ground so will require unbolting. Please can the nominated person(s) liaise with me in advance so I can be present to ensure all the pieces are transferred. Anthony Kilbey - M 07966 347 134 ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2021 08:46 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 10:04 (travis)<\/b>Move TV to Neal St.<\/p>

28\/10\/2021 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50839","activity_ticket_id":"48750","ticket_reference":"HDT49831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14467 - replacement kitchen cupboards and drawers - PO200727163","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/21","activity_end":"2021-11-24 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60218","activity_notes":"Attending on Wednesday 24th November via management keys to fit the two doors and drawers and look at the fridge Items in reception here ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 12:15 (jane)<\/b>New kitchen door fronts due in on 27th October <\/p>

28\/10\/2021 16:08 (jane)<\/b>Requested access for Wednesday 3rd November <\/p>

29\/10\/2021 15:24 (jane)<\/b>Programmed in for Wednesday 3rd November, keys for access <\/p>

03\/11\/2021 14:33 (jane)<\/b>Two kitchen doors have been re-ordered expected delivery 16th November <\/p>

03\/11\/2021 14:53 (iain)<\/b>Kitchen cupboard doors and drawers.<\/p>

03\/11\/2021 14:54 (iain)<\/b>2 new doors on order.<\/p>

03\/11\/2021 15:57 (jane)<\/b>2No new cupboards on order due in on 16th November and kitchen drawer box due in on 10th November (at Howdens) <\/p>

19\/11\/2021 10:17 (jane)<\/b>Requested access for Wednesday 24th November <\/p>

19\/11\/2021 15:34 (jane)<\/b>Attending on Wednesday 24th November via management keys to fit the two doors and drawers and look at the fridge <\/p>

24\/11\/2021 12:35 (iain)<\/b>Doors and realign fridge.<\/p>

24\/11\/2021 12:36 (iain)<\/b>Drawer on order.<\/p>

21\/12\/2021 10:35 (jane)<\/b>Drawer out of stock, awaiting date when due in <\/p>

18\/02\/2022 15:08 (sandra)<\/b>at howdens to be collected <\/p>

22\/02\/2022 11:17 (sandra)<\/b>drawers are still not correct <\/p>

03\/03\/2022 13:18 (sandra)<\/b>third drawer ordered awaiting delivery <\/p>

14\/03\/2022 14:28 (sandra)<\/b>iain has the new drawer to be fitted <\/p>

17\/03\/2022 09:38 (sandra)<\/b>to look at glass oven door that is loose also - day work <\/p>

18\/03\/2022 16:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50840","activity_ticket_id":"48982","ticket_reference":"HDT50063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check on the crackling noise from the electric box.","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"37-38 Gerrard Street ","cs_id":"1434","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1434","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/21","activity_end":"2021-10-28 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60219","activity_notes":"To check on the crackling noise from the electric box.Lilian will call to explain ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2021 16:35 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 20:23 (roy)<\/b>Could hear no crackling noises but found a timer clock making a ticking noise.Found nothing overheating or any signs of any problems <\/p>

29\/10\/2021 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50841","activity_ticket_id":"48983","ticket_reference":"HDT50064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - tenant will be home at 10:45am - 07834 374226","ticket_address_1":"Flat 2, 60a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 60a Chandos Place ","cs_id":"1531","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1531","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/21","activity_end":"2021-10-29 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60220","activity_notes":"No hot water - tenant will be home at 10:45am - 07834 374226","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2021 09:50 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 11:25 (roy)<\/b>Repressured boiler.Tenant had vented the towel rail which caused loss of pressure.All ok<\/p>

29\/10\/2021 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50842","activity_ticket_id":"48985","ticket_reference":"HDT50066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: knob on the thermostat on the shower is stuck on hot, unable to adjust temp - keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Penthouse, 36 Gerrard Street","cs_id":"1392","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1392","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/10\/21","activity_end":"2021-10-29 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60221","activity_notes":"Description: knob on the thermostat on the shower is stuck on hot, unable to adjust temp - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2021 10:49 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 12:39 (sandra)<\/b>returning on Monday to replace shower cartridge <\/p>

29\/10\/2021 15:28 (jane)<\/b>Shower cartridge on order, expected into stock on Tuesday morning <\/p>

01\/11\/2021 06:52 (dan)<\/b>Replacement shower ordered<\/p>

02\/11\/2021 12:30 (dan)<\/b>Supplied and fitted new thermostatic shower<\/p>

02\/11\/2021 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50843","activity_ticket_id":"48986","ticket_reference":"HDT50067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works to bathroom - FOR THURSDAY 4TH NOVEMBER ","ticket_address_1":"Flat 4, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/11\/21","activity_end":"2021-11-10 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60222","activity_notes":"For Wednesday 10th November at 2:30pm- tenant will be home 1) the material glued to the tiles that separates them has been partially removed between a couple of the tiles.2) the pipes below the sink are separating (between themselves and from the wall) - I actually tried to fix this by dismantling the piece but it just got worst; water can still circulate properly anyway and there are no leaks.3) I would like to also report that the ceiling in the corner on the kitchen seems to have some humidity. This morning I could clearly hear some drops hitting from the upper floor.I worry there might be a leakage. ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2021 11:19 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 12:57 (jane)<\/b>Keys for access <\/p>

05\/11\/2021 14:13 (jane)<\/b>Re-programmed in for Wednesday 10th November at 2;30pm<\/p>

11\/11\/2021 08:09 (dan)<\/b>Repaired and cleaned basin waste pipe, replaced section of sealant on shower enclosure<\/p>

12\/11\/2021 10:01 (jane)<\/b>Requested access for Monday 15th November to take a look at the bathroom flooring <\/p>

16\/11\/2021 09:56 (sandra)<\/b>recommended new bathroom floor. Quote to follow <\/p>

17\/11\/2021 13:46 (jane)<\/b>Quote been submitted for replacement bathroom floor<\/p>

19\/01\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50844","activity_ticket_id":"48987","ticket_reference":"HDT50068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR THURSDAY 4TH NOVEMBER - TENANT BEEN INFORMED ","ticket_address_1":"Flat 2, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 1 Horse and Dolphin Yard ","cs_id":"1533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1533","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/21","activity_end":"2021-11-04 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60223","activity_notes":"To carry out full compliance testing - FOR THURSDAY 4TH NOVEMBER - TENANT BEEN INFORMED ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2021 13:04 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 12:42 (michaelk)<\/b>Completed full compliance. 185<\/p>

04\/11\/2021 14:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50845","activity_ticket_id":"48988","ticket_reference":"HDT50069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR THURSDAY 4TH NOVEMBER - TENANT BEEN INFORMED ","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/21","activity_end":"2021-11-04 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60224","activity_notes":"To carry out full compliance testing - FOR THURSDAY 4TH NOVEMBER - TENANT BEEN INFORMED ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2021 13:07 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 12:43 (michaelk)<\/b>Completed full compliance 185.<\/p>

04\/11\/2021 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50846","activity_ticket_id":"48989","ticket_reference":"HDT50070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR MONDAY 8TH NOVEMBER - KEYS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60225","activity_notes":"To carry out full compliance testing - MIKE CHANGED TO 8TH NOVEMBER, KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2021 13:12 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 08:56 (michaelk)<\/b>Completed full compliance 185<\/p>

09\/11\/2021 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50847","activity_ticket_id":"48990","ticket_reference":"HDT50071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working ","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/21","activity_end":"2021-10-29 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60226","activity_notes":"Boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2021 13:36 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 14:17 (roy)<\/b>Repressured boiler.Tested and all ok<\/p>

29\/10\/2021 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50848","activity_ticket_id":"48991","ticket_reference":"HDT50072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To refix frame around sink - for Wednesday 3rd November (morning tenant will be home)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/21","activity_end":"2021-10-29 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60227","activity_notes":"To refix frame around sink -For Wednesday morning, tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2021 14:57 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 15:56 (jane)<\/b>Requested access for midday on Monday 1st November <\/p>

02\/11\/2021 12:56 (jane)<\/b>Wednesday morning at 9am works fine. The Engineer Access Code for Flat 1 has been generated - 9014* Please note that the (Star - *) is needed to unlock the door.<\/p>

03\/11\/2021 10:09 (travis)<\/b>Refix\/reset kitchen sink.<\/p>

03\/11\/2021 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50849","activity_ticket_id":"48992","ticket_reference":"HDT50073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flickering lights ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/21","activity_end":"2021-11-01 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60228","activity_notes":"flickering lights ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2021 09:12 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 13:57 (alan)<\/b>Replace faulty dimmer switch and faulty LED lamps<\/p>

01\/11\/2021 14:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50850","activity_ticket_id":"48993","ticket_reference":"HDT50074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st floor toilet blocked and check all other toilets ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-22 New Row ","cs_id":"1196","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1196","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/11\/21","activity_end":"2021-11-01 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60229","activity_notes":"1st floor toilet blocked and check all other toilets ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2021 09:20 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 15:53 (dan)<\/b>Unblocked toilet and checked all<\/p>

01\/11\/2021 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50851","activity_ticket_id":"48994","ticket_reference":"HDT50075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":": After the power failure yesterday, the hob in flat 3.1 is not working. Could someone come out to resolve the issue. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1536","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1536","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/21","activity_end":"2021-11-01 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60230","activity_notes":"can you go this afternoon with MK for a new hob : After the power failure yesterday, the hob in flat 3.1 is not working. Could someone come out to resolve the issue. ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2021 09:47 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 08:48 (alan)<\/b>Faulty found to be hob Quote for replacement <\/p>

02\/11\/2021 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50852","activity_ticket_id":"48995","ticket_reference":"HDT50076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/21","activity_end":"2021-11-01 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60231","activity_notes":"leak into restaurant","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2021 09:54 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50853","activity_ticket_id":"48996","ticket_reference":"HDT50077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - co2 alarm sounding ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/21","activity_end":"2021-11-01 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60232","activity_notes":"emergency call out -co2 alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2021 09:58 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50854","activity_ticket_id":"48997","ticket_reference":"HDT50078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas supplies to all flats after emergency call out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/21","activity_end":"2021-11-01 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60233","activity_notes":"HDT50077 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2021 13:47 (michaelk)<\/b>Attended site to reinstate all 15 flats with gas. Flat 3.1 requires a replacement pcb which will need to collected on Monday. 8hrs labour 385<\/p>

01\/11\/2021 13:50 (michaelk)<\/b>Attended site to replace faulty pcb to boiler. Left fully operational. 2hrs labour plus parts 323.50 ex vat.<\/p>

02\/11\/2021 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50855","activity_ticket_id":"48998","ticket_reference":"HDT50079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"key stuck in lock - emergency call out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1537","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"1537","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/21","activity_end":"2021-11-01 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60234","activity_notes":"key stuck in lock ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2021 10:16 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>

04\/11\/2021 12:06 (roy)<\/b>Replaced cylinder<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50856","activity_ticket_id":"48999","ticket_reference":"HDT50080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace cylinder after key stuck in lock ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1537","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"1537","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/21","activity_end":"2021-11-01 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60235","activity_notes":"HDT50079 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 11:00 (roy)<\/b>Replaced yale cylinder and Euro profile cylinder. Ease and adjusted keepers Left working ok<\/p>

02\/11\/2021 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50857","activity_ticket_id":"49000","ticket_reference":"HDT50081","ticket_client":"2108","client_name":"Forty Group","ticket_title":"leak into premises ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/11\/21","activity_end":"2021-11-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60236","activity_notes":"leak into premises As discussed, please can you arrange for someone to attend to the above site as soon as possible with an aqua Vac, in order to deal with a leak into the premises.The leak may be coming from the AC, and you may see the AC engineers on site at the same time, however, the onsite security team will be able to provide access.Any problems, please contact me.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2021 10:30 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50858","activity_ticket_id":"48480","ticket_reference":"HDT49561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14407 - Replacement hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 9 Charing Cross Road ","cs_id":"1147","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1147","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/21","activity_end":"2021-11-01 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60237","activity_notes":"Replacement hob - please order ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2021 11:22 (jane)<\/b>Requested access for Thursday afternoon <\/p>

19\/10\/2021 16:16 (jane)<\/b>(Ticket Closed)<\/p>

01\/11\/2021 10:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/11\/2021 09:31 (sandra)<\/b>Deepa advised the tenant wants the works done on 29th December. We explained its only emergency call outs over christmas. We have emailed Deepa and asked if there is another day we can attend.<\/p>

30\/11\/2021 12:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50859","activity_ticket_id":"49002","ticket_reference":"HDT50083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Defective window","ticket_address_1":"4 New Row & 13 Goodwins Court - London, Central London, WC2N 4LH ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"4 New Row & 13 Goodwins Court - London, Central London, WC2N 4LH ","cs_id":"1538","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1538","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/21","activity_end":"2021-11-01 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60238","activity_notes":"We opened the window on the top floor yesterday - the one furthest to the left on the New Row side, and it now won't close. You couldn't see it when it was closed, but it appears to be rotten \/ warped. ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2021 14:02 (System)<\/b>Ticket Created<\/p>

01\/11\/2021 14:46 (travis)<\/b>Secure swollen windows.<\/p>

01\/11\/2021 14:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50860","activity_ticket_id":"49003","ticket_reference":"HDT50084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gate shutter not functioning - problem with closer","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/11\/21","activity_end":"2021-11-02 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60239","activity_notes":"Gate shutter not functioning - problem with closer","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2021 08:42 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 14:19 (jane)<\/b>Attending on Friday 5th November <\/p>

05\/11\/2021 12:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50861","activity_ticket_id":"49004","ticket_reference":"HDT50085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: attempted break-ins. The door has slight damage, the door does not close properly. And also change the locks.","ticket_address_1":"Flat 2","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1537","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"1537","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/21","activity_end":"2021-11-02 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60240","activity_notes":"Description: attempted break-ins. The door has slight damage, the door does not close properly. And also change the locks.","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 09:23 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 15:24 (roy)<\/b>Repaired door where forcedRepkaced broken locks. (Deadbolt snapped in half)Resecured frame Filled where required NTR to paint door<\/p>

04\/11\/2021 09:12 (jane)<\/b>(Ticket Closed)<\/p>

04\/11\/2021 12:00 (roy)<\/b>Returned but measured for new door.Quote requiredPointless painting door<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50862","activity_ticket_id":"49005","ticket_reference":"HDT50086","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Investigate water ingress in flats 21 & 23 and also the Garage E - FOR THURSDAY 11TH AT 12;30noon ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 & 23 Devonshire Close ","cs_id":"1539","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1539","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/21","activity_end":"2021-11-11 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60241","activity_notes":"Investigate water ingress in flats 21 & 23 and also the Garage E - FOR THURSDAY 11TH AT 12NOON ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2021 09:35 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 11:34 (jane)<\/b>Keys to collet next week for number 23 - as to email attached <\/p>

11\/11\/2021 15:53 (dan)<\/b>Traced leak to 21 blocked outlet under decking, third party on site arranged by tenant to clear<\/p>

11\/11\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50863","activity_ticket_id":"49006","ticket_reference":"HDT50087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights in lift motor room and tank room not working ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/21","activity_end":"2021-11-02 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60242","activity_notes":"Lights in lift motor room and tank room not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 09:38 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 13:30 (alan)<\/b>Investigate lights in roof tank room and lift motor room not working, test though and found fault to be on lift shaft lights , disconnect supply to lift shaft replace blown lamps in tank room and leave all lights in tank room and lift motor room working <\/p>

02\/11\/2021 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50864","activity_ticket_id":"49007","ticket_reference":"HDT50088","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"High level lights in reception not working ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Slingsby Place","cs_id":"532","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"532","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/21","activity_end":"2021-11-02 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60243","activity_notes":"High level lights in reception not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 09:40 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 10:47 (alan)<\/b>Replace blowing high-level lamp with Roy<\/p>

02\/11\/2021 11:01 (roy)<\/b>Assist Alan<\/p>

02\/11\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50865","activity_ticket_id":"49007","ticket_reference":"HDT50088","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"High level lights in reception not working ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Slingsby Place","cs_id":"532","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"532","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/21","activity_end":"2021-11-02 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60244","activity_notes":"High level lights in reception not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 09:40 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 10:47 (alan)<\/b>Replace blowing high-level lamp with Roy<\/p>

02\/11\/2021 11:01 (roy)<\/b>Assist Alan<\/p>

02\/11\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50866","activity_ticket_id":"49008","ticket_reference":"HDT50089","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - tenant will be home today ","ticket_address_1":"Flat 8, 106 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8","cs_id":"1540","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"1540","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/21","activity_end":"2021-11-02 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60245","activity_notes":"List of works - -Broken bedroom door handle-Broken toilet seat cover. Try buzz on the door for access","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 09:53 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 15:42 (travis)<\/b>Replaced damaged toilet seat,Repaired bedroom door handle using new grub screws.<\/p>

02\/11\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50867","activity_ticket_id":"49009","ticket_reference":"HDT50090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit new shower trap - FOR FRIDAY 5TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 34a Rupert Street","cs_id":"1517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1517","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/11\/21","activity_end":"2021-11-12 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60246","activity_notes":"To fit new shower trap ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 09:56 (System)<\/b>Ticket Created<\/p>

05\/11\/2021 13:39 (dan)<\/b>Strainer to be collected and fitted<\/p>

11\/11\/2021 14:33 (jane)<\/b>Attending on Friday 12th November with new tap <\/p>

12\/11\/2021 13:34 (dan)<\/b>Fitter new shower grid<\/p>

12\/11\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50868","activity_ticket_id":"48512","ticket_reference":"HDT49593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC's and Meter 01\/11\/21 - To be completed by 11\/11\/21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1135","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1135","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/11\/21","activity_end":"2021-11-02 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60247","activity_notes":" ITC's and Meter 01\/11\/21 - To be completed by 11\/11\/21Some decorating works need to be completed by end of this week ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2021 11:18 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 14:51 (iain)<\/b>ITC's.<\/p>

03\/11\/2021 14:51 (iain)<\/b>Fridge compartment on order.<\/p>

11\/11\/2021 14:31 (iain)<\/b>ITC's. Fridge compartment supplied and fitted.<\/p>

12\/11\/2021 11:53 (dean)<\/b>Done 390.00<\/p>

12\/11\/2021 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50869","activity_ticket_id":"49010","ticket_reference":"HDT50091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal staircase - sockets on staircase not working - no electricity - For today ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/21","activity_end":"2021-11-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60248","activity_notes":"Communal staircase - sockets on staircase not working - no electricity - For today ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 11:30 (System)<\/b>Ticket Created<\/p>

07\/11\/2021 10:27 (alan)<\/b>Investigate socket in common parts not working Test thought and found faulty to be loose connection Repair and leave w<\/p>

08\/11\/2021 14:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50870","activity_ticket_id":"49011","ticket_reference":"HDT50092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Couple of Gutters Cleared on the top roof - To speak to Garry ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/11\/21","activity_end":"2021-11-02 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60249","activity_notes":"Couple of Gutters Cleared on the top roof - To speak to Garry for more info","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 11:32 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 16:09 (dan)<\/b>Cleared blocked rain water outlets<\/p>

02\/11\/2021 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50871","activity_ticket_id":"48959","ticket_reference":"HDT50040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues and leak on sink ","ticket_address_1":"Flat 6a, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a, Goodwins House ","cs_id":"1515","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1515","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/21","activity_end":"2021-11-02 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60250","activity_notes":"Heating issues and leak on sink - Tenant is home until 2:30pm today 1. the heating doesn't turn on in the evening. If the resident turns it on manually it turns itself off after a a few minutes.2. They have again a leak under the kitchen sink Description: Various issues in flat 6a Goodwins House. Please contact Maria Eva-Khan, emk@londonw11.co.uk for access","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 08:39 (System)<\/b>Ticket Created<\/p>

27\/10\/2021 09:44 (jane)<\/b>Requested access for Thursday afternoon <\/p>

28\/10\/2021 20:25 (roy)<\/b>Rebooted pressure as it was border line.Tenant to keep an eye on it .Michael may need to visit Waste very loose on sink causing it to leak.Retightened and all ok<\/p>

29\/10\/2021 09:01 (jane)<\/b>(Ticket Closed)<\/p>

02\/11\/2021 11:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/11\/2021 13:21 (jane)<\/b>Heating controller on order <\/p>

03\/11\/2021 09:45 (michaelk)<\/b>Attended site to investigate heating controls. A replacement programmable stat has been ordered. 1hr labour 50.<\/p>

09\/11\/2021 09:04 (michaelk)<\/b>Attended site to replace faulty programmable wireless stat, left fully operational. 2hrs labour plus parts 174.99ex vat.<\/p>

09\/11\/2021 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50872","activity_ticket_id":"49012","ticket_reference":"HDT50093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for today between 11am and 3pm ","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/21","activity_end":"2021-11-02 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60251","activity_notes":"List of works for today between 11am and 3pm toilet push button - should be pressed twice so no water dripping after flushingbathroom floor grouting - attached photos for your reference","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 11:38 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 13:25 (travis)<\/b>Grouted bathroom floor where required,Removed flush cover plate and lubricated moving plastic parts,but flush button still stays engaged when released 50% of the time.Passing over to Danny to source new parts and replace.<\/p>

07\/12\/2021 11:12 (sandra)<\/b>Dan has received all parts accept the push button which is arriving from a separate supplier <\/p>

08\/12\/2021 14:28 (dan)<\/b>Supplied and fitted flush button<\/p>

08\/12\/2021 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50873","activity_ticket_id":"49013","ticket_reference":"HDT50094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe door detached - FOR WEDNESDAY 3RD NOVEMBER - between 11 am and 3 pm","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/21","activity_end":"2021-11-03 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60252","activity_notes":"Wardrobe door detached - FOR WEDNESDAY 3RD NOVEMBER - between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 11:44 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 12:30 (travis)<\/b>Refit wardrobe door.<\/p>

03\/11\/2021 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50874","activity_ticket_id":"49014","ticket_reference":"HDT50095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for FRIDAY 12\/11\/2021 - between 11 am and 3 pm","ticket_address_1":"Flat 4, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/21","activity_end":"2021-11-12 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60253","activity_notes":"List of works for FRIDAY 12\/11\/2021 - between 11 am and 3 pmsmall bedroom wardrobe door detachedblinds string wall holder broken","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 11:46 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 13:21 (travis)<\/b>Blind cords repaired,Sliding wardrobe doors refitted.<\/p>

12\/11\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50875","activity_ticket_id":"49015","ticket_reference":"HDT50096","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Fir door in basement eased please so that it opens and closes properly as it is sticking and causing residents problems.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/21","activity_end":"2021-11-02 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60254","activity_notes":"Fire door in basement eased please so that it opens and closes properly as it is sticking and causing residents problems.","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 13:01 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 14:44 (travis)<\/b>Moved lock so door can close\/Swing freely.<\/p>

04\/11\/2021 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50876","activity_ticket_id":"49005","ticket_reference":"HDT50086","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Investigate water ingress in flats 21 & 23 and also the Garage E - FOR THURSDAY 11TH AT 12;30noon ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 & 23 Devonshire Close ","cs_id":"1539","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1539","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/11\/21","activity_end":"2021-11-02 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60255","activity_notes":"Investigate water ingress in flats 21 & 23 and also the Garage E - FOR THURSDAY 11TH AT 12:30noon - updated ticket If you can make it 12.30 please on the 11th November and the following info is needed:Garage E Kindly collect and drop off the zapper from the receptionist at 107 Harley Street on behalf of Kaver ShakibFlat 21 Louise will give access (may be the cause of the water ingress)??Flat 23 Collect Keys from Matthew Moore of BHHS London 20a Paddington Street (may be the cause of the water ingress)?","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 09:35 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 11:34 (jane)<\/b>Keys to collet next week for number 23 - as to email attached <\/p>

11\/11\/2021 15:53 (dan)<\/b>Traced leak to 21 blocked outlet under decking, third party on site arranged by tenant to clear<\/p>

11\/11\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50877","activity_ticket_id":"49012","ticket_reference":"HDT50093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for today between 11am and 3pm ","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/11\/21","activity_end":"2021-11-02 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60256","activity_notes":"Removed flush cover plate and lubricated moving plastic parts,but flush button still stays engaged when released 50% of the time. Passing over to Danny to source new parts and replace.","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 11:38 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 13:25 (travis)<\/b>Grouted bathroom floor where required,Removed flush cover plate and lubricated moving plastic parts,but flush button still stays engaged when released 50% of the time.Passing over to Danny to source new parts and replace.<\/p>

07\/12\/2021 11:12 (sandra)<\/b>Dan has received all parts accept the push button which is arriving from a separate supplier <\/p>

08\/12\/2021 14:28 (dan)<\/b>Supplied and fitted flush button<\/p>

08\/12\/2021 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50878","activity_ticket_id":"49016","ticket_reference":"HDT50097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The Hot bath tap is stuck. Believe this is due to the limescale inside the tap. ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/11\/21","activity_end":"2021-11-02 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60257","activity_notes":"The Hot bath tap is stuck. Believe this is due to the limescale inside the tap. Greg for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 14:03 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 16:10 (dan)<\/b>New tap required<\/p>

04\/11\/2021 07:30 (dan)<\/b>Replaced bath taps and t\/cistern inlet valve<\/p>

04\/11\/2021 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50879","activity_ticket_id":"49017","ticket_reference":"HDT50098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14539 - New induction hob ","ticket_address_1":"Flat 3.1","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1536","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1536","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/21","activity_end":"2021-11-04 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60258","activity_notes":"New induction hob NEFF T36FB41X0G_BK Built In Induction Hob in Black To be delivered to: Flat 3.1 16a Rupert Street, London W1D 6DD On 04.11.2021 12:00 - 17:00 AO will take away the old appliance Lilian just checking, possibly keys ","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2021 14:20 (jane)<\/b>New appliance being delivered to site on 4th November between 12 and 5pm <\/p>

04\/11\/2021 15:50 (alan)<\/b>Quoted works<\/p>

04\/11\/2021 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50880","activity_ticket_id":"49017","ticket_reference":"HDT50098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14539 - New induction hob ","ticket_address_1":"Flat 3.1","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1536","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1536","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/21","activity_end":"2021-11-04 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60259","activity_notes":"New induction hob New induction hob NEFF T36FB41X0G_BK Built In Induction Hob in Black On 04.11.2021 12:00 - 17:00 AO will take away the old appliance Lilian just checking, possibly keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 14:20 (jane)<\/b>New appliance being delivered to site on 4th November between 12 and 5pm <\/p>

04\/11\/2021 15:50 (alan)<\/b>Quoted works<\/p>

04\/11\/2021 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50881","activity_ticket_id":"49018","ticket_reference":"HDT50099","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"Main front door issues again ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/21","activity_end":"2021-11-02 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60260","activity_notes":"Main front door issues again ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 14:59 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 13:36 (travis)<\/b>Main door works.<\/p>

05\/11\/2021 07:57 (iain)<\/b>Door.<\/p>

05\/11\/2021 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50882","activity_ticket_id":"49019","ticket_reference":"HDT50100","ticket_client":"1536","client_name":"Gudrun Sjoden","ticket_title":"Light not working to shop and issue with office light as to email ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"65-67 Monmouth Street ","cs_id":"1057","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1057","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/21","activity_end":"2021-11-02 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60261","activity_notes":"Light not working to shop","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 15:05 (System)<\/b>Ticket Created<\/p>

02\/11\/2021 15:05 (jane)<\/b>0207 2402217<\/p>

16\/11\/2021 14:40 (jane)<\/b>For 10am on Wednesday 17th November <\/p>

17\/11\/2021 12:45 (alan)<\/b>Replaced faulty light fitting in Office and replace faulty light fitting top of staircase<\/p>

17\/11\/2021 12:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50883","activity_ticket_id":"49020","ticket_reference":"HDT50101","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To replace fuse-box - FOR FRIDAY ","ticket_address_1":"Flat 3, 145 Drury Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1546","cs_address_2":"145 Drury Lane","cs_town":"London","cs_postcode":"WC2B 5TA","ticket_client_site":"1546","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/21","activity_end":"2021-11-02 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60262","activity_notes":"To replace fuse-box - FOR FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 15:16 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 05:09 (alan)<\/b>Replace distribution board in FlatVerbal price given 600<\/p>

06\/12\/2021 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50884","activity_ticket_id":"49021","ticket_reference":"HDT50102","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Front Entrance light not working ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/21","activity_end":"2021-11-02 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60263","activity_notes":"Front Entrance light not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 15:36 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 11:59 (roy)<\/b>Reset timer clock<\/p>

04\/11\/2021 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50885","activity_ticket_id":"49022","ticket_reference":"HDT50103","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Light not working in common parts ","ticket_address_1":"31 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place","cs_id":"1237","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LU","ticket_client_site":"1237","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/21","activity_end":"2021-11-02 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60264","activity_notes":"Light not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 15:38 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 12:17 (roy)<\/b>Lights not working due to a leak into sensor in the hallway.Removed sensor and temporary connected lights so on permanently Flat D possibly cause<\/p>

15\/11\/2021 09:44 (roy)<\/b>Replaced sensor.Teated All ok<\/p>

15\/11\/2021 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50886","activity_ticket_id":"49023","ticket_reference":"HDT50104","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Flat D for the bathroom sealing works - FOR WEDNESDAY AT 11AM ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/21","activity_end":"2021-11-03 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60265","activity_notes":"Flat D for the bathroom sealing works - FOR WEDNESDAY AT 11AM ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 15:40 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 15:27 (roy)<\/b>Remove and Reseal bath<\/p>

03\/11\/2021 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50887","activity_ticket_id":"49024","ticket_reference":"HDT50105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for THURSDAY MORNING 4TH NOVEMBER - TENANT HOME FOR ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/11\/21","activity_end":"2021-11-02 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60266","activity_notes":"List of works for THURSDAY MORNING 4TH NOVEMBER The toilet does not flush properly. ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 16:09 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 08:57 (travis)<\/b>Attended to look at various jobs to be completed.Parts for blind are on order.<\/p>

04\/11\/2021 13:46 (alan)<\/b>Replace 2 faulty dimmer switch modules and 4 dimmer switch knobs <\/p>

04\/11\/2021 14:14 (dan)<\/b>Replaced faulty flush mechanism<\/p>

12\/11\/2021 11:54 (dean)<\/b>Done 90.00<\/p>

16\/11\/2021 08:59 (travis)<\/b>Blind repaired,cord joiner fitted.<\/p>

16\/11\/2021 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50888","activity_ticket_id":"49024","ticket_reference":"HDT50105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for THURSDAY MORNING 4TH NOVEMBER - TENANT HOME FOR ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/21","activity_end":"2021-11-04 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60267","activity_notes":"List of works for THURSDAY MORNING 4TH NOVEMBER -Some paint has fallen off on spots where screws are underneath.-One of the window blind strings is broken.-The light switch knobs could do with a replacement (Travis can you take a look and report back)","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 16:09 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 08:57 (travis)<\/b>Attended to look at various jobs to be completed.Parts for blind are on order.<\/p>

04\/11\/2021 13:46 (alan)<\/b>Replace 2 faulty dimmer switch modules and 4 dimmer switch knobs <\/p>

04\/11\/2021 14:14 (dan)<\/b>Replaced faulty flush mechanism<\/p>

12\/11\/2021 11:54 (dean)<\/b>Done 90.00<\/p>

16\/11\/2021 08:59 (travis)<\/b>Blind repaired,cord joiner fitted.<\/p>

16\/11\/2021 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50889","activity_ticket_id":"49025","ticket_reference":"HDT50106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issue ","ticket_address_1":"Flat 4, 5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 5 Charlotte Place","cs_id":"1548","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1548","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/21","activity_end":"2021-11-02 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60268","activity_notes":"Heating issue Im not sure if my heating is working properly as I wake with dew on the duvet sometimes and the room feels cold. Other times it seems fine. Theres been damp in my cupboards and wardrobe as well. Ive had to throw things out. I keep it on all night so I dont expect it to be so cold. Id left it as Id thought it could be a power cut. Someone looked at it earlier in the year but I decided to leave it when they said it wasnt going to warm the flat well. Ive also noticed the water stops coming through the shower sometimes as if someone has switched a tap on in the flat when no tap has been switched on. Recently the hot water stopped coming through the shower and I was left with only cold. I think it may have something to do with the water pressure but dont know the ins and outs of plumbing.Stephanie Peel ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 16:46 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 14:24 (michaelk)<\/b>Attended site to investigate heating. There is 1 x storage heater in the bedroom which is operating correctly. The tenant is complaining about damp walls in the kitchen area which has no heating, I would recommend that a surveyor look at the building egwindows and walls to see if there are causes other than installing another storage heater to this area. 1hr labour 50<\/p>

03\/11\/2021 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50890","activity_ticket_id":"49026","ticket_reference":"HDT50107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/21","activity_end":"2021-11-03 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60269","activity_notes":"Boiler issue ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 08:44 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 09:44 (michaelk)<\/b>Attended site to reinstate electrical power to boiler, left operational. 1hr 50.<\/p>

03\/11\/2021 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50891","activity_ticket_id":"49027","ticket_reference":"HDT50108","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"JH\/JH\/14542 - New coded lockable key safe - FOR THURSDAY 11TH ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12-14 Denman Street ","cs_id":"408","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 7HL","ticket_client_site":"408","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/21","activity_end":"2021-11-11 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60270","activity_notes":"New coded lockable key safe Office will order the key box For Thursday 11th November ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 10:30 (jane)<\/b>Key box on order <\/p>

11\/11\/2021 10:48 (travis)<\/b>Fit large key cabinet.<\/p>

11\/11\/2021 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50892","activity_ticket_id":"49028","ticket_reference":"HDT50109","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Restaurant - two ceiling lights out - For Friday 3pm - 4pm ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/21","activity_end":"2021-11-05 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60271","activity_notes":"Restaurant - two ceiling lights out - For Friday 3pm - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 10:43 (System)<\/b>Ticket Created<\/p>

07\/11\/2021 10:24 (alan)<\/b>Look at 2 faulty lights in restaurant fault found to be fitting Client to get spare fittings from other restaurant and call us back to fit <\/p>

26\/11\/2021 10:28 (alan)<\/b>Return to site and replace 2 faulty LED units in fittings Parts supplied by client <\/p>

26\/11\/2021 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50893","activity_ticket_id":"49029","ticket_reference":"HDT50110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to common parts ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/21","activity_end":"2021-11-03 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60272","activity_notes":"To carry out EICR to common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 11:07 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 07:16 (alan)<\/b>Electrical inspection <\/p>

04\/11\/2021 08:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50894","activity_ticket_id":"49030","ticket_reference":"HDT50111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to common parts ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/21","activity_end":"2021-11-03 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60273","activity_notes":"To carry out EICR to common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 11:11 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 07:16 (alan)<\/b>Electrical inspection <\/p>

04\/11\/2021 08:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50895","activity_ticket_id":"49031","ticket_reference":"HDT50112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to common parts ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/21","activity_end":"2021-11-03 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60274","activity_notes":"To carry out EICR to common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 11:12 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 07:17 (alan)<\/b>Electrical inspection <\/p>

04\/11\/2021 08:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50896","activity_ticket_id":"49032","ticket_reference":"HDT50113","ticket_client":"2108","client_name":"Forty Group","ticket_title":"DS\/JH\/14475 - To scrape back and make good as to pictures ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/11\/21","activity_end":"2021-11-03 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60275","activity_notes":"To scrape back and make good as to pictures ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2021 11:45 (jane)<\/b>Been to site today and the area is too wet to make good, have updated the client<\/p>

19\/01\/2022 10:25 (sandra)<\/b>some works done. emailed yaser and waiting for when the leak has been repaired.invoice for works done <\/p>

03\/03\/2022 13:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50897","activity_ticket_id":"49033","ticket_reference":"HDT50114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For the bolts\/screws to be removed as shown in the attached pictures. Please collect keys from the site office","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/21","activity_end":"2021-11-03 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60276","activity_notes":"For the bolts\/screws to be removed as shown in the attached pictures. Please collect keys from the site office","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 11:18 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 14:23 (travis)<\/b>Remove bolts from wall.<\/p>

03\/11\/2021 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50898","activity_ticket_id":"49034","ticket_reference":"HDT50115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No power in both flats ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/21","activity_end":"2021-11-03 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60277","activity_notes":"No power in both flats ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 11:34 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 12:29 (alan)<\/b>Investigate loss of power to both flatsOn arrival found that restaurant had also lost some of its powerThe fault appears to be a UK power networks problemThe problem has been reported to UK power networks and they should be on site within the next three hours<\/p>

03\/11\/2021 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50899","activity_ticket_id":"49035","ticket_reference":"HDT50116","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace 3No blown lamps in the common parts ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/21","activity_end":"2021-11-03 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60278","activity_notes":"To replace 3No blown lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:08 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 13:35 (alan)<\/b>Replace 3 blown lamps in common parts<\/p>

03\/11\/2021 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50900","activity_ticket_id":"49036","ticket_reference":"HDT50117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 8TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60279","activity_notes":"To carry out EICR to flat FOR 8TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:20 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 06:57 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50901","activity_ticket_id":"49037","ticket_reference":"HDT50118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 9TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1337","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1337","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/21","activity_end":"2021-11-09 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60280","activity_notes":"To carry out EICR to flat FOR 9TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:22 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 15:08 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50902","activity_ticket_id":"49038","ticket_reference":"HDT50119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 8TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1338","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1338","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60281","activity_notes":"To carry out EICR to flat FOR 8TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:23 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 06:56 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50903","activity_ticket_id":"49039","ticket_reference":"HDT50120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 9TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1339","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1339","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/21","activity_end":"2021-11-09 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60282","activity_notes":"To carry out EICR to flat FOR 9TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:24 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 15:07 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50904","activity_ticket_id":"49040","ticket_reference":"HDT50121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 10TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1340","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1340","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/21","activity_end":"2021-11-10 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60283","activity_notes":"To carry out EICR to flat FOR 10TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:25 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 14:35 (alan)<\/b>Electrical inspection <\/p>

10\/11\/2021 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50905","activity_ticket_id":"49041","ticket_reference":"HDT50122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 10TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/21","activity_end":"2021-11-10 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60284","activity_notes":"To carry out EICR to flat FOR 10TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:26 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 14:35 (alan)<\/b>Electrical inspection <\/p>

10\/11\/2021 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50906","activity_ticket_id":"49042","ticket_reference":"HDT50123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 8TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"1342","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1342","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60285","activity_notes":"To carry out EICR to flat FOR 8TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:26 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 06:56 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50907","activity_ticket_id":"49043","ticket_reference":"HDT50124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat ","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/21","activity_end":"2021-11-03 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60286","activity_notes":"To carry out EICR to flat ","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2021 13:27 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50908","activity_ticket_id":"49044","ticket_reference":"HDT50125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 10TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/21","activity_end":"2021-11-10 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60287","activity_notes":"To carry out EICR to flat FOR 10TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:28 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 13:05 (alan)<\/b>Electrical inspection <\/p>

10\/11\/2021 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50909","activity_ticket_id":"49045","ticket_reference":"HDT50126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 9TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1344","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1344","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/21","activity_end":"2021-11-09 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60288","activity_notes":"To carry out EICR to flat FOR 9TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:29 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 15:07 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50910","activity_ticket_id":"49046","ticket_reference":"HDT50127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 10TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"1345","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1345","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/21","activity_end":"2021-11-10 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60289","activity_notes":"To carry out EICR to flat FOR 10TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:33 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 15:06 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50911","activity_ticket_id":"49047","ticket_reference":"HDT50128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 8TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 11","cs_id":"1346","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1346","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60290","activity_notes":"To carry out EICR to flat ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:36 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 06:55 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50912","activity_ticket_id":"49048","ticket_reference":"HDT50129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 8TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 12","cs_id":"1347","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1347","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60291","activity_notes":"To carry out EICR to flat FOR 8TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:37 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 06:55 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50913","activity_ticket_id":"49049","ticket_reference":"HDT50130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - FOR 10TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 13","cs_id":"1348","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1348","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/21","activity_end":"2021-11-10 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60292","activity_notes":"To carry out EICR to flat FOR 10TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:38 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 15:07 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50914","activity_ticket_id":"49050","ticket_reference":"HDT50131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to flat - for 9TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 14","cs_id":"1349","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1349","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/21","activity_end":"2021-11-09 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60293","activity_notes":"To carry out EICR to flat FOR 9TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 13:39 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 13:03 (alan)<\/b>Electrical inspection <\/p>

10\/11\/2021 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50915","activity_ticket_id":"49051","ticket_reference":"HDT50132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" To move 2 parasols to mezzanine floor - FOR MONDAY MORNING 8TH NOVEMBER ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/21","activity_end":"2021-11-08 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60294","activity_notes":" To move 2 parasols to mezzanine floor - FOR MONDAY MORNING 8TH NOVEMBER Please may I request a job to be raised to move to very large parasols from the side of Central Cross to the storage area close-by where we put other items a few weeks ago. This will be a min 2 man job as involves going up a ladder. The parasols are large and heavy. Please ask the allocated team to contact me for further details.Anthony Kilbey - M 07966 347 134 Baba\/Security - these are the two unused parasols down the side of the building where the tables are stored and to be stored where all the boxes were placed a few weeks ago.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 14:02 (System)<\/b>Ticket Created<\/p>

08\/11\/2021 09:44 (travis)<\/b>Moving parasols.<\/p>

08\/11\/2021 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

10\/11\/2021 09:59 (iain)<\/b>Move parasols.<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50916","activity_ticket_id":"49051","ticket_reference":"HDT50132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" To move 2 parasols to mezzanine floor - FOR MONDAY MORNING 8TH NOVEMBER ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/11\/21","activity_end":"2021-11-08 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60295","activity_notes":" To move 2 parasols to mezzanine floor - FOR MONDAY MORNING 8TH NOVEMBER (with Travis)Please may I request a job to be raised to move to very large parasols from the side of Central Cross to the storage area close-by where we put other items a few weeks ago. This will be a min 2 man job as involves going up a ladder. The parasols are large and heavy. I am not available this week to assist but will be early next week. Or the job can be done without me on Thursday\/Friday this week if that works. Please ask the allocated team to contact me for further details. Baba\/Security - these are the two unused parasols down the side of the building where the tables are stored and to be stored where all the boxes were placed a few weeks ago.Anthony Kilbey - M 07966 347 134 ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 14:02 (System)<\/b>Ticket Created<\/p>

08\/11\/2021 09:44 (travis)<\/b>Moving parasols.<\/p>

08\/11\/2021 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

10\/11\/2021 09:59 (iain)<\/b>Move parasols.<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50917","activity_ticket_id":"49052","ticket_reference":"HDT50133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14535 - Video phone entry unit replacement - PO200731833 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/11\/21","activity_end":"2021-11-03 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60296","activity_notes":"Video phone entry unit replacement Hi Paul, quote been accepted ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50918","activity_ticket_id":"49053","ticket_reference":"HDT50134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could book to complete ict and meter reads at the abovementioned on Monday early morning 8TH NOVEMBER. Also please ensure the skylights are cleaned - NEW TENANT MOVES IN ON THURSDAY 11TH","ticket_address_1":"Flat 3, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1551","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1551","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/11\/21","activity_end":"2021-11-08 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60297","activity_notes":"Please could book to complete ict and meter reads at the abovementioned on Monday early morning 8TH NOVEMBER. Also please ensure the skylights are cleanedNEW TENANT MOVES IN ON THURSDAY 11TH ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 14:43 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 09:49 (alan)<\/b>1. Replace faulty extractor in bathroom 2. Replace cupboard lights top floor bedroom not turning of <\/p>

09\/11\/2021 15:03 (travis)<\/b>List of works.<\/p>

10\/11\/2021 09:59 (iain)<\/b>ITC's and meter readings.<\/p>

10\/11\/2021 10:01 (iain)<\/b>ITC's.<\/p>

16\/11\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50919","activity_ticket_id":"49054","ticket_reference":"HDT50135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 2 - Washing machine not functioning properly","ticket_address_1":"Flat 2, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/11\/21","activity_end":"2021-11-03 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60298","activity_notes":"Flat 2 - Washing machine not functioning properly","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2021 14:46 (System)<\/b>Ticket Created<\/p>

03\/11\/2021 15:49 (jane)<\/b>Engineer attending on Tuesday, 09\/11, between 10am and 2pm <\/p>

10\/11\/2021 12:55 (sandra)<\/b>The Washer-dryer at Flat 2, 36-40 Rupert Street, London, Greater London, W1D 6DW has been tested by one of our engineers. It was found that the PCB is faulty and will need to be replaced - kindly be advised that the part is on special order and it may take 4 to 6 weeks for delivery. Please find the quote below and let us know if you would like to go ahead with either option, <\/p>

10\/11\/2021 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50920","activity_ticket_id":"49055","ticket_reference":"HDT50136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Service of the Security Cabin' AC here ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/11\/21","activity_end":"2021-11-04 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60299","activity_notes":"Service of the Security Cabin' AC here ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2021 08:39 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

10\/11\/2021 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/11\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50921","activity_ticket_id":"49024","ticket_reference":"HDT50105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for THURSDAY MORNING 4TH NOVEMBER - TENANT HOME FOR ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/11\/21","activity_end":"2021-11-04 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60300","activity_notes":"-Some paint has fallen off on spots where screws are underneath.(fill and paint were holes are)","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 16:09 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 08:57 (travis)<\/b>Attended to look at various jobs to be completed.Parts for blind are on order.<\/p>

04\/11\/2021 13:46 (alan)<\/b>Replace 2 faulty dimmer switch modules and 4 dimmer switch knobs <\/p>

04\/11\/2021 14:14 (dan)<\/b>Replaced faulty flush mechanism<\/p>

12\/11\/2021 11:54 (dean)<\/b>Done 90.00<\/p>

16\/11\/2021 08:59 (travis)<\/b>Blind repaired,cord joiner fitted.<\/p>

16\/11\/2021 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50922","activity_ticket_id":"49024","ticket_reference":"HDT50105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for THURSDAY MORNING 4TH NOVEMBER - TENANT HOME FOR ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/21","activity_end":"2021-11-04 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60301","activity_notes":"-The light switch knobs could do with a replacement","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 16:09 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 08:57 (travis)<\/b>Attended to look at various jobs to be completed.Parts for blind are on order.<\/p>

04\/11\/2021 13:46 (alan)<\/b>Replace 2 faulty dimmer switch modules and 4 dimmer switch knobs <\/p>

04\/11\/2021 14:14 (dan)<\/b>Replaced faulty flush mechanism<\/p>

12\/11\/2021 11:54 (dean)<\/b>Done 90.00<\/p>

16\/11\/2021 08:59 (travis)<\/b>Blind repaired,cord joiner fitted.<\/p>

16\/11\/2021 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50923","activity_ticket_id":"49056","ticket_reference":"HDT50137","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Toilet flushes not working ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/21","activity_end":"2021-11-04 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60302","activity_notes":"Toilet flushes not working ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 10:26 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 14:12 (dan)<\/b>4x new flush valve and 1x button required<\/p>

04\/11\/2021 14:39 (jane)<\/b>4x new flush valve and 1x new flush panel\/button on order <\/p>

11\/11\/2021 08:06 (dan)<\/b>Replaced cistern spares as quoted<\/p>

11\/11\/2021 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50924","activity_ticket_id":"49057","ticket_reference":"HDT50138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler pressure issue ","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/21","activity_end":"2021-11-04 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60303","activity_notes":"Boiler pressure issue for today As usual, please go to the operation office at Flat 1 to request access. ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 11:37 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 09:02 (michaelk)<\/b>Attended site to re-balanced heating following low pressure problems.1hr labour 50<\/p>

09\/11\/2021 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50925","activity_ticket_id":"49058","ticket_reference":"HDT50139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush issue For Thursday 14\/10 - between 10am and 2pm Tenant home 07495 683036.","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/21","activity_end":"2021-11-04 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60304","activity_notes":"Toilet flush issue For Thursday 14\/10 - between 10am and 2pm Tenant home 07495 683036.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 12:07 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 08:23 (michaelk)<\/b>Attended site to replace toilet flush plate. 1 hr labour plus parts 154.98 ex vat<\/p>

11\/11\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50926","activity_ticket_id":"49059","ticket_reference":"HDT50140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking toilet ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/11\/21","activity_end":"2021-11-04 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60305","activity_notes":"Leaking toilet Currently a drip but has become a puddle throughout the day ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 12:50 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 14:11 (dan)<\/b>Repaired faulty isolation valve<\/p>

04\/11\/2021 14:17 (jane)<\/b>(Ticket Closed)<\/p>

15\/11\/2021 10:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2021 14:53 (dan)<\/b>Repaired leaking pipework<\/p>

15\/11\/2021 15:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50927","activity_ticket_id":"49060","ticket_reference":"HDT50141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric heater in closet to the bathroom is not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/21","activity_end":"2021-11-04 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60306","activity_notes":"electric heater in closet to the bathroom is not working","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 12:53 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 14:11 (alan)<\/b>Look at heater not working in bedroom l, fault found to be heater Order replacement due in Monday\/ Tuesday <\/p>

09\/11\/2021 15:07 (jane)<\/b>Attending on Wednesday afternoon 10th November <\/p>

10\/11\/2021 15:43 (alan)<\/b>Return to site and replace heater in bedroom next to bathroom <\/p>

10\/11\/2021 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50928","activity_ticket_id":"49018","ticket_reference":"HDT50099","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"Main front door issues again ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/21","activity_end":"2021-11-04 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60307","activity_notes":"Main front door issues again ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2021 14:59 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 13:36 (travis)<\/b>Main door works.<\/p>

05\/11\/2021 07:57 (iain)<\/b>Door.<\/p>

05\/11\/2021 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50929","activity_ticket_id":"49061","ticket_reference":"HDT50142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For 8am on Friday - To change the extractor fan in the bathroom as it has broken again.","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/21","activity_end":"2021-11-11 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60308","activity_notes":"For Thursday at 8am - To change the extractor fan in the bathroom as it has broken again.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 14:33 (System)<\/b>Ticket Created<\/p>

05\/11\/2021 08:17 (alan)<\/b>Take details of faulty extractor fan in bathroom and order replacement Arrange with tenant to return Wednesday 10\/11\/21 <\/p>

11\/11\/2021 08:07 (alan)<\/b>Return to site and replace extractor fan in bathroom<\/p>

11\/11\/2021 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50930","activity_ticket_id":"49062","ticket_reference":"HDT50143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water booster issues ","ticket_address_1":"1 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Gerrard Place ","cs_id":"1555","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1555","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/21","activity_end":"2021-11-04 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60309","activity_notes":"Water booster issues ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 14:41 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 19:58 (michaelk)<\/b>Attended site to investigate 2 x water boosters not operating. Booster on the 1st floor is fully operational and is feeding the roof bib tap.The booster on the ground floor either has faulty or seized pump which is preventing the bib tap in the toilet from operating. We now need further instruction whether the installers\/warranty is taking over. 3hrs labour 140.<\/p>

10\/11\/2021 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50931","activity_ticket_id":"49063","ticket_reference":"HDT50144","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Heater not working in Wellness Room ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/21","activity_end":"2021-11-05 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60310","activity_notes":"Heater not working in Wellness Room ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 08:51 (System)<\/b>Ticket Created<\/p>

05\/11\/2021 10:10 (alan)<\/b>Reconnect heater in wellness roomClean dust from inside heater tested left working<\/p>

05\/11\/2021 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50932","activity_ticket_id":"49064","ticket_reference":"HDT50145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant reports light not working in common parts toilet ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/21","activity_end":"2021-11-05 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60311","activity_notes":"Tenant reports light not working in common parts toilet ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 08:56 (System)<\/b>Ticket Created<\/p>

05\/11\/2021 10:09 (alan)<\/b>Replace broken light switch for bathroom toilet and replace lamp in fitting<\/p>

05\/11\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50933","activity_ticket_id":"49065","ticket_reference":"HDT50146","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move some desks from one building ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-121 Long Acre Estate - Office","cs_id":"1556","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1556","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/21","activity_end":"2021-11-05 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60312","activity_notes":"To move some desks from one buildingWe would like to move some desks from one building to ours which is on the 3rd floor of our office and set up, needs legs putting on them, will need at least 2 engineers, then to remove 3 old desks and 1 office chair. There is a cabinet we would like brought over. Then to look at our 4th floor office to remove a load of old rubbish items which can be done over the course of next week.Could the desks be done today, if not no problem but worth sending someone along to meet Randall and I to go through what needs doing.I am around most the day just let me know when someone can come.James - 07949 1850793To buzz the estate office intercom","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 09:06 (System)<\/b>Ticket Created<\/p>

05\/11\/2021 14:51 (travis)<\/b>List of works, moving furniture between buildings\/floors ect.<\/p>

05\/11\/2021 15:59 (iain)<\/b>Furniture move.<\/p>

05\/11\/2021 15:59 (iain)<\/b>Furniture move.<\/p>

08\/11\/2021 15:22 (travis)<\/b>Removal of rubbish.<\/p>

09\/11\/2021 15:05 (travis)<\/b>Remove rubbish.<\/p>

10\/11\/2021 10:00 (iain)<\/b>Removals<\/p>

10\/11\/2021 10:02 (iain)<\/b>Removals.<\/p>

10\/11\/2021 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50934","activity_ticket_id":"49065","ticket_reference":"HDT50146","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move some desks from one building ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-121 Long Acre Estate - Office","cs_id":"1556","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1556","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/11\/21","activity_end":"2021-11-05 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60313","activity_notes":"To move some desks from one buildingWe would like to move some desks from one building to ours which is on the 3rd floor of our office and set up, needs legs putting on them, will need at least 2 engineers, then to remove 3 old desks and 1 office chair. There is a cabinet we would like brought over. Then to look at our 4th floor office to remove a load of old rubbish items which can be done over the course of next week.Could the desks be done today, if not no problem but worth sending someone along to meet Randall and I to go through what needs doing.I am around most the day just let me know when someone can come.James - 07949 1850793To buzz the estate office intercom","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 09:06 (System)<\/b>Ticket Created<\/p>

05\/11\/2021 14:51 (travis)<\/b>List of works, moving furniture between buildings\/floors ect.<\/p>

05\/11\/2021 15:59 (iain)<\/b>Furniture move.<\/p>

05\/11\/2021 15:59 (iain)<\/b>Furniture move.<\/p>

08\/11\/2021 15:22 (travis)<\/b>Removal of rubbish.<\/p>

09\/11\/2021 15:05 (travis)<\/b>Remove rubbish.<\/p>

10\/11\/2021 10:00 (iain)<\/b>Removals<\/p>

10\/11\/2021 10:02 (iain)<\/b>Removals.<\/p>

10\/11\/2021 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50935","activity_ticket_id":"48986","ticket_reference":"HDT50067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works to bathroom - FOR THURSDAY 4TH NOVEMBER ","ticket_address_1":"Flat 4, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/11\/21","activity_end":"2021-11-05 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60314","activity_notes":"1) a small part of the paint in the lower side of the wall next to the shower is peeling off; due to accumulation of water drops from the shower after the years.","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2021 11:19 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 12:57 (jane)<\/b>Keys for access <\/p>

05\/11\/2021 14:13 (jane)<\/b>Re-programmed in for Wednesday 10th November at 2;30pm<\/p>

11\/11\/2021 08:09 (dan)<\/b>Repaired and cleaned basin waste pipe, replaced section of sealant on shower enclosure<\/p>

12\/11\/2021 10:01 (jane)<\/b>Requested access for Monday 15th November to take a look at the bathroom flooring <\/p>

16\/11\/2021 09:56 (sandra)<\/b>recommended new bathroom floor. Quote to follow <\/p>

17\/11\/2021 13:46 (jane)<\/b>Quote been submitted for replacement bathroom floor<\/p>

19\/01\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50936","activity_ticket_id":"49066","ticket_reference":"HDT50147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The thermostat on the radiator has come off and they are now unable to turn this on or off. Radiator in the bedroom. ","ticket_address_1":"Flat 6, 106 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6, 106 Shaftesbury Avenue ","cs_id":"1557","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1557","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/11\/21","activity_end":"2021-11-08 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60315","activity_notes":"FOR MONDAY 8TH NOVEMBER - LATE MORNING TENANT WILL BE HOME Description: The thermostat on the radiator has come off and they are now unable to turn this on or off. Radiator in the bedroom. Tanvir Sandhu - Flat 607967 142 608","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 10:53 (System)<\/b>Ticket Created<\/p>

08\/11\/2021 10:57 (dan)<\/b>Replaced faulty trv<\/p>

08\/11\/2021 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50937","activity_ticket_id":"49067","ticket_reference":"HDT50148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - provisionally booked for Thursday 11th November ","ticket_address_1":"Flat 1, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1215","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1215","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/21","activity_end":"2021-11-11 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60316","activity_notes":"To carry out EICR - provisionally booked for Thursday 11th November ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 11:21 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 19:08 (alan)<\/b>Electrical inspection <\/p>

15\/11\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50938","activity_ticket_id":"49068","ticket_reference":"HDT50149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - provisionally booked for Thursday 11th November","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1558","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1558","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/21","activity_end":"2021-11-11 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60317","activity_notes":"To carry out EICR - provisionally booked for Thursday 11th November","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 11:22 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 19:09 (alan)<\/b>Electrical inspection <\/p>

12\/11\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50939","activity_ticket_id":"49069","ticket_reference":"HDT50150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - provisionally booked for Thursday 11th November","ticket_address_1":"Flat 3, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1559","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1559","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/21","activity_end":"2021-11-11 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60318","activity_notes":"To carry out EICR - provisionally booked for Thursday 11th November","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 11:24 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 06:54 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50940","activity_ticket_id":"49070","ticket_reference":"HDT50151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - provisionally booked for Thursday 11th November","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 62 Goodge Street ","cs_id":"1560","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1560","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/21","activity_end":"2021-11-11 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60319","activity_notes":"To carry out EICR - provisionally booked for Thursday 11th November","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 11:24 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 19:09 (alan)<\/b>Electrical inspection <\/p>

12\/11\/2021 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50941","activity_ticket_id":"49071","ticket_reference":"HDT50152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR WEDNESDAY 10TH NOVEMBER ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/21","activity_end":"2021-11-10 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60320","activity_notes":"To carry out full compliance testing - FOR WEDNESDAY 10TH NOVEMBER ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2021 11:34 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 16:10 (jane)<\/b>For flat 1, 61 Chandos place Feliks will be on site to meet him Mike felik will liaise with Mike today to confirm timings. Should he wish to contact Lily in the morning regarding the appointment her number is 07585 123179.<\/p>

10\/11\/2021 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50942","activity_ticket_id":"49072","ticket_reference":"HDT50153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/21","activity_end":"2021-11-15 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60321","activity_notes":"Tenant will be home at lunchtime on Monday 15th November ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 12:43 (System)<\/b>Ticket Created<\/p>

05\/11\/2021 16:56 (michaelk)<\/b>Attended site to investigate heating. Found towel rail and both manifold zone valves faulty preventing the heating from running. By-passed each zone valve and checked all actuators and controllers for correct operation, and left tenant with controllable heating. 3 x honeywell zone heads required. 3hrs labour 140.<\/p>

08\/11\/2021 15:50 (sandra)<\/b>asked for access tomorrow Tuesday <\/p>

12\/11\/2021 13:27 (jane)<\/b>Requested access for Monday lunchtime 15th November <\/p>

12\/11\/2021 13:35 (jane)<\/b>Tenant will be home at lunchtime on Monday 15th November <\/p>

26\/11\/2021 09:08 (sandra)<\/b>asked for Tuesday 30th <\/p>

26\/11\/2021 14:40 (sandra)<\/b>confirmed for Tuesday with tenant <\/p>

14\/12\/2021 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50943","activity_ticket_id":"49073","ticket_reference":"HDT50154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - FOR THURSDAY 11TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","cs_id":"1563","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1563","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/21","activity_end":"2021-11-11 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60322","activity_notes":"To carry out PAT testing - FOR THURSDAY 11TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 13:10 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 12:14 (roy)<\/b>Pat test<\/p>

11\/11\/2021 12:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50944","activity_ticket_id":"49074","ticket_reference":"HDT50155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - FOR THURSDAY 11TH NOVEMBER ","ticket_address_1":"2nd Floor Flat Flat 2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/21","activity_end":"2021-11-11 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60323","activity_notes":"To carry out PAT testing - FOR THURSDAY 11TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 13:12 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 12:15 (roy)<\/b>Pat test<\/p>

11\/11\/2021 12:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50945","activity_ticket_id":"49075","ticket_reference":"HDT50156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - FOR THURSDAY 11TH NOVEMBER ","ticket_address_1":"Flat 1, 37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1565","cs_address_2":"37 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"1565","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/21","activity_end":"2021-11-11 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60324","activity_notes":"To carry out PAT testing - FOR THURSDAY 11TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 13:14 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 12:15 (roy)<\/b>Pat test<\/p>

11\/11\/2021 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50946","activity_ticket_id":"49076","ticket_reference":"HDT50157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR WEDNESDAY 10TH NOVEMBER","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/21","activity_end":"2021-11-10 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60325","activity_notes":"To carry out full compliance testing - FOR WEDNESDAY 10TH NOVEMBER","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2021 13:30 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50947","activity_ticket_id":"49077","ticket_reference":"HDT50158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR WEDNESDAY 10TH NOVEMBER","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 36 Wellington Street ","cs_id":"1567","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/21","activity_end":"2021-11-10 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60326","activity_notes":"To carry out full compliance testing - FOR WEDNESDAY 10TH NOVEMBER","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2021 13:33 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50948","activity_ticket_id":"49078","ticket_reference":"HDT50159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR WEDNESDAY 10TH NOVEMBER","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/21","activity_end":"2021-11-10 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60327","activity_notes":"To carry out full compliance testing - FOR WEDNESDAY 10TH NOVEMBER","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2021 13:34 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50949","activity_ticket_id":"49079","ticket_reference":"HDT50160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR THURSDAY 11TH NOVEMBER","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/21","activity_end":"2021-11-11 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60328","activity_notes":"To carry out full compliance testing - FOR THURSDAY 11TH NOVEMBER","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 13:49 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 15:59 (jane)<\/b>(Ticket Closed)<\/p>

11\/11\/2021 20:11 (michaelk)<\/b>Completed full compliance 185.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50950","activity_ticket_id":"49080","ticket_reference":"HDT50161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR THURSDAY 11TH NOVEMBER","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 62 Goodge Street ","cs_id":"1560","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1560","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/21","activity_end":"2021-11-11 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60329","activity_notes":"To carry out full compliance testing - FOR THURSDAY 11TH NOVEMBER","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 14:26 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 08:24 (michaelk)<\/b>Jane there is no gas at this site it's all electric.<\/p>

12\/11\/2021 11:37 (jane)<\/b>Requested if PAT is required ? waiting response <\/p>

17\/11\/2021 13:43 (jane)<\/b>(Ticket Closed)<\/p>

01\/12\/2021 10:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/12\/2021 10:03 (sandra)<\/b>(Ticket Closed)<\/p>

03\/12\/2021 11:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/12\/2021 11:44 (sandra)<\/b>(Ticket Closed)<\/p>

03\/12\/2021 11:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/12\/2021 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50951","activity_ticket_id":"49081","ticket_reference":"HDT50162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR THURSDAY 11TH NOVEMBER","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/21","activity_end":"2021-11-11 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60330","activity_notes":"To carry out full compliance testing - FOR THURSDAY 11TH NOVEMBER","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 14:41 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 16:11 (jane)<\/b>(Ticket Closed)<\/p>

11\/11\/2021 20:10 (michaelk)<\/b>Completed full compliance 185.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50952","activity_ticket_id":"49082","ticket_reference":"HDT50163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR THURSDAY 11TH NOVEMBER","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1570","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1570","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/21","activity_end":"2021-11-11 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60331","activity_notes":"To carry out full compliance testing - FOR THURSDAY 11TH NOVEMBER","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 14:44 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>

11\/11\/2021 20:10 (michaelk)<\/b>Completed full compliance 185.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50953","activity_ticket_id":"49083","ticket_reference":"HDT50164","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Failed emergency light - FOR MONDAY MORNING ","ticket_address_1":"Co op","ticket_address_2":"Minter Road","ticket_town":"Barking ","ticket_county":null,"ticket_postcode":"IG11 0TH","cs_address_1":"Co op","cs_id":"1571","cs_address_2":"Minter Road","cs_town":"Barking ","cs_postcode":"IG11 0TH","ticket_client_site":"1571","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/21","activity_end":"2021-11-08 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60332","activity_notes":"Failed emergency light - FOR MONDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 14:55 (System)<\/b>Ticket Created<\/p>

08\/11\/2021 09:52 (roy)<\/b>Replaced 1 x 28w 2D bulb for emergency light on staircase in loading area.1 x 5 foot emergency light fitting required.Changed tube but still not working.1 x 5 foot light fitting (not emergency) needs new.Changed tube but still not working <\/p>

26\/11\/2021 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50954","activity_ticket_id":"49084","ticket_reference":"HDT50165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - for Monday 15th November ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/21","activity_end":"2021-11-15 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60333","activity_notes":"To carry out full compliance testing - For Monday 15th November ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 15:13 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 06:43 (michaelk)<\/b>Completed full compliance 185<\/p>

16\/11\/2021 08:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50955","activity_ticket_id":"49085","ticket_reference":"HDT50166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - Provisionally booked for Tuesday 16th November ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/21","activity_end":"2021-11-16 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60334","activity_notes":"To carry out full compliance testing - Provisionally booked for Tuesday 16th November ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 15:19 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:53 (michaelk)<\/b>Completed full compliance 185<\/p>

17\/11\/2021 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50956","activity_ticket_id":"49086","ticket_reference":"HDT50167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing -- KEYS AT 21 WARDOUR STREET ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Void Office, 30 Wellington Street ","cs_id":"1573","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1573","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/21","activity_end":"2021-11-12 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60335","activity_notes":"To carry out full compliance testing - FOR FRIDAY 12TH NOVEMBER - KEYS AT 21 WARDOUR STREET ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 15:22 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 09:43 (michaelk)<\/b>Completed full compliance 185.Note; i will forward a quote to draindown boiler and re-charge the vessel, as boiler pressure is getting too high. <\/p>

16\/11\/2021 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50957","activity_ticket_id":"49087","ticket_reference":"HDT50168","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Plumber to attend on Monday 8th November - to locate all the water meters and establish which areas are fed of what meters","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"87 & 89 Wardour Street ","cs_id":"1574","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1574","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/21","activity_end":"2021-11-08 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60336","activity_notes":"Plumber to attend on Monday 8th November mid morning - to locate all the water meters and establish which areas are fed of what meters","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 15:34 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 08:58 (michaelk)<\/b>Attended site to investigate water services to both buildings. Completed work and a drawing will be forwarded. 2hrs 95.<\/p>

09\/11\/2021 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50958","activity_ticket_id":"49088","ticket_reference":"HDT50169","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"632","cs_address_2":"3 Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"632","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/21","activity_end":"2021-11-05 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60337","activity_notes":"No power ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 15:48 (System)<\/b>Ticket Created<\/p>

07\/11\/2021 10:21 (alan)<\/b>Investigate RCD to sockets in flat tripping out Test thought and found faulty to be damaged section cable underfloor.Carry out temporary repair and quote for replacement of damaged cable underfloor <\/p>

08\/11\/2021 14:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50959","activity_ticket_id":"49089","ticket_reference":"HDT50170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out electrical inspection to the common parts ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/21","activity_end":"2021-11-05 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60338","activity_notes":"To carry out electrical inspection to the common parts ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 15:49 (System)<\/b>Ticket Created<\/p>

07\/11\/2021 10:30 (alan)<\/b>Electrical inspection to common parts <\/p>

08\/11\/2021 14:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50960","activity_ticket_id":"49053","ticket_reference":"HDT50134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could book to complete ict and meter reads at the abovementioned on Monday early morning 8TH NOVEMBER. Also please ensure the skylights are cleaned - NEW TENANT MOVES IN ON THURSDAY 11TH","ticket_address_1":"Flat 3, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1551","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1551","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/11\/21","activity_end":"2021-11-08 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60339","activity_notes":"ONE WALL AND A TOUCH UP BUT TENANT IS MOVING IN ON THURSDAY. SO NEEDS TO BE COMPLETED BY WEDNESDAYPlease could book to complete ict and meter reads at the abovementioned on Monday early morning 8TH NOVEMBER. Also please ensure the skylights are cleanedNEW TENANT MOVES IN ON THURSDAY 11TH ","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2021 14:43 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 09:49 (alan)<\/b>1. Replace faulty extractor in bathroom 2. Replace cupboard lights top floor bedroom not turning of <\/p>

09\/11\/2021 15:03 (travis)<\/b>List of works.<\/p>

10\/11\/2021 09:59 (iain)<\/b>ITC's and meter readings.<\/p>

10\/11\/2021 10:01 (iain)<\/b>ITC's.<\/p>

16\/11\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50961","activity_ticket_id":"49090","ticket_reference":"HDT50171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60340","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 09:46 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 14:58 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50962","activity_ticket_id":"49091","ticket_reference":"HDT50172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Electrical Test ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cooper House, 82-88 Shaftesbury Avenue","cs_id":"1369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1369","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60341","activity_notes":"5 Year Electrical Test ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 09:47 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 14:36 (alan)<\/b>Electrical inspection <\/p>

10\/11\/2021 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50963","activity_ticket_id":"49092","ticket_reference":"HDT50173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15\/16 Gerrard Street ","cs_id":"1502","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1502","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60342","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 09:48 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 06:31 (alan)<\/b>Electrical inspection <\/p>

22\/11\/2021 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50964","activity_ticket_id":"49093","ticket_reference":"HDT50174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 62 Goodge Street ","cs_id":"1560","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1560","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/21","activity_end":"2021-11-08 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60343","activity_notes":"heating not working - can you go today. tenant is home for the rest of the day ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 12:59 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 09:00 (michaelk)<\/b>Attended site to investigate heating controls. Changed batteries to all controllers and re-paired controls to wiring centre. 2hrs plus parts 123.50 ex vat.<\/p>

09\/11\/2021 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50965","activity_ticket_id":"49094","ticket_reference":"HDT50175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators are not working","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60344","activity_notes":"radiators are not workingTuesday - 8 - 11am ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 13:14 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 16:38 (jane)<\/b>Returning on Wednesday at 9am, tenant will give access <\/p>

09\/11\/2021 19:53 (michaelk)<\/b>Attended site to explain heating operation to tenant. 1hr labour 50.<\/p>

10\/11\/2021 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50966","activity_ticket_id":"49095","ticket_reference":"HDT50176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main entrance door not closing properly ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60345","activity_notes":"main entrance door not closing properly ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 13:20 (System)<\/b>Ticket Created<\/p>

08\/11\/2021 14:37 (roy)<\/b>Door appeared to be forced Handle hanging off and bottom lock forced out of its position.Refixed handle Refixed lockTested and all secure and working ok<\/p>

08\/11\/2021 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50967","activity_ticket_id":"48961","ticket_reference":"HDT50042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer drier in apartment 3 is not drying","ticket_address_1":"Flat 3, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 44 Wellington Street ","cs_id":"1438","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1438","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60346","activity_notes":"Washer drier in apartment 3 is not dryingSite Contact:Urban Chic - Apartment 3020 7935 1096","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2021 09:06 (System)<\/b>Ticket Created<\/p>

27\/10\/2021 12:56 (jane)<\/b>Programmed in for Tuesday 2nd November <\/p>

28\/10\/2021 08:43 (jane)<\/b>Confirmed for Tuesday 2nd November between 12 and 4pm To call Urban Chic an hour before - Gabby - 0207 935 1096<\/p>

03\/11\/2021 08:45 (jane)<\/b>This appliance hasn't been fixed yet - we will send you the report as soon as possible, <\/p>

05\/11\/2021 16:37 (jane)<\/b>Waiting on a date from Appliance Engineer when they can attend with one of our engineers to remove the appliance from the housing.<\/p>

11\/11\/2021 11:24 (jane)<\/b>(Ticket Closed)<\/p>

11\/11\/2021 14:25 (iain)<\/b>Washing machine.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50968","activity_ticket_id":"49096","ticket_reference":"HDT50177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14544 - New programmable thermostat","ticket_address_1":"Flat 5, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/21","activity_end":"2021-11-08 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60347","activity_notes":"New programmable thermostat","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 20:33 (michaelk)<\/b>Attended site to install honeywell wireless programmable stat. <\/p>

01\/12\/2021 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50969","activity_ticket_id":"49097","ticket_reference":"HDT50178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1576","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1576","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/21","activity_end":"2021-11-08 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60348","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 15:09 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 08:36 (jane)<\/b>Tenant giving access this afternoon (Wednesday)<\/p>

11\/11\/2021 12:17 (roy)<\/b>Pat test<\/p>

11\/11\/2021 12:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50970","activity_ticket_id":"49098","ticket_reference":"HDT50179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14546 - Remedial works following Electrical Safety Test po200733483","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60349","activity_notes":"Remedial works following Electrical Safety Test ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 06:57 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>

09\/11\/2021 15:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2021 14:28 (alan)<\/b>Quoted works <\/p>

12\/11\/2021 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50971","activity_ticket_id":"49099","ticket_reference":"HDT50180","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"Service of Boiler ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"1577","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9EP","ticket_client_site":"1577","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/21","activity_end":"2021-11-11 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60350","activity_notes":"Service of Boiler after 2pm ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 16:14 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 06:44 (michaelk)<\/b>Attended site to carry out boiler service. Completed job 60<\/p>

16\/11\/2021 08:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50972","activity_ticket_id":"49101","ticket_reference":"HDT50182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT Test","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/21","activity_end":"2021-11-18 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60351","activity_notes":"PAT Test - 18 November ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 16:18 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:54 (roy)<\/b>Pat test<\/p>

18\/11\/2021 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50973","activity_ticket_id":"49102","ticket_reference":"HDT50183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT Test ","ticket_address_1":"Flat 3","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/21","activity_end":"2021-11-08 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60352","activity_notes":"PAT Test - 18 November ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2021 16:19 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:54 (roy)<\/b>Pat test<\/p>

18\/11\/2021 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50974","activity_ticket_id":"49102","ticket_reference":"HDT50183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT Test ","ticket_address_1":"Flat 3","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/21","activity_end":"2021-11-18 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60353","activity_notes":"PAT Test - 18 November ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 16:19 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:54 (roy)<\/b>Pat test<\/p>

18\/11\/2021 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50975","activity_ticket_id":"49103","ticket_reference":"HDT50184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT Test","ticket_address_1":"Flat 4","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/21","activity_end":"2021-11-18 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60354","activity_notes":"PAT Test - 18 November 2021","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 16:21 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:55 (roy)<\/b>Pat test<\/p>

18\/11\/2021 15:26 (jane)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 15:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2022 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50976","activity_ticket_id":"49100","ticket_reference":"HDT50181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT Test ","ticket_address_1":"Flat 1, 2a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/21","activity_end":"2021-11-18 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60355","activity_notes":"PAT Test 18th Novmber","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 16:17 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:55 (roy)<\/b>Pat test<\/p>

18\/11\/2021 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50977","activity_ticket_id":"49104","ticket_reference":"HDT50185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dyson hand dryer not working ","ticket_address_1":"12 Little Newport Street","ticket_address_2":"2nd Floor ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"12 Little Newport Street","cs_id":"1581","cs_address_2":"2nd Floor ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1581","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60356","activity_notes":"Dyson hand dryer not working ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2021 16:27 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 12:44 (alan)<\/b>Investigate Dyson hand dryer not working in second floor toiletFound isolator for hand dryer to be turned offSwitched isolator on and left workingShow tenant where isolators for hand dryers are<\/p>

09\/11\/2021 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50978","activity_ticket_id":"49105","ticket_reference":"HDT50186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"appliances not working- Both dishwasher & washing machine. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/11\/21","activity_end":"2021-11-08 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60357","activity_notes":"appliances not working","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2021 16:30 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 11:12 (jane)<\/b>for Friday afternoon between 12pm and 6pm. <\/p>

16\/11\/2021 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50979","activity_ticket_id":"49053","ticket_reference":"HDT50134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could book to complete ict and meter reads at the abovementioned on Monday early morning 8TH NOVEMBER. Also please ensure the skylights are cleaned - NEW TENANT MOVES IN ON THURSDAY 11TH","ticket_address_1":"Flat 3, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1551","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/21","activity_end":"2021-11-08 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60358","activity_notes":"Please could book to complete ict and meter reads at the abovementioned on Monday early morning 8TH NOVEMBER. Also please ensure the skylights are cleanedNEW TENANT MOVES IN ON THURSDAY 11TH ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 14:43 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 09:49 (alan)<\/b>1. Replace faulty extractor in bathroom 2. Replace cupboard lights top floor bedroom not turning of <\/p>

09\/11\/2021 15:03 (travis)<\/b>List of works.<\/p>

10\/11\/2021 09:59 (iain)<\/b>ITC's and meter readings.<\/p>

10\/11\/2021 10:01 (iain)<\/b>ITC's.<\/p>

16\/11\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50980","activity_ticket_id":"49106","ticket_reference":"HDT50187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator not working ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/21","activity_end":"2021-11-09 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60359","activity_notes":"Radiator not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2021 08:38 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50981","activity_ticket_id":"49107","ticket_reference":"HDT50188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet issue, water constantly running ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/21","activity_end":"2021-11-09 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60360","activity_notes":"Toilet issue, water constantly running ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 08:41 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 12:35 (roy)<\/b>Remove splashbacks and worktop Remove siphon and repkace.Refix splashbacks and worktop Resilicone<\/p>

09\/11\/2021 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50982","activity_ticket_id":"49108","ticket_reference":"HDT50189","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - drain down and PAT test","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/21","activity_end":"2021-11-09 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60361","activity_notes":"AM\/SW\/14548 - drain down and PAT testPlease can we go ahead with this. We may need to arrange an early start to get this all done before we open at midday so please can you let me know how long it will take and suggest a couple of dates","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2021 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50983","activity_ticket_id":"49109","ticket_reference":"HDT50190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To reinstate wardrobe door - For between 10 and 3pm today ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/21","activity_end":"2021-11-09 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60362","activity_notes":"To reinstate wardrobe door - For between 10 and 3pm today ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 10:08 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 12:55 (travis)<\/b>Wardrobe doors refitted\/hung.<\/p>

09\/11\/2021 13:08 (jane)<\/b>(Ticket Closed)<\/p>

18\/11\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50984","activity_ticket_id":"49110","ticket_reference":"HDT50191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14487 - Replacement 3 door bathroom mirrored cabinet - To also look at seal around the floor (daywork)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/21","activity_end":"2021-11-09 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60363","activity_notes":"https:\/\/bathroommountain.co.uk\/elena-stainless-steel-mirror-cabinet-600x1000mm-73088?parent=V7004Elena Stainless Steel Mirror Cabinet 600x1000mm","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 13:45 (jane)<\/b>New cabinet being delivered on Monday 15th November<\/p>

16\/11\/2021 16:33 (jane)<\/b>Tenant will be home tomorrow between 9 and 11am <\/p>

17\/11\/2021 10:23 (travis)<\/b>Not complete,Reconfiguration required to cabinet.<\/p>

17\/11\/2021 12:47 (sandra)<\/b>(Ticket Closed)<\/p>

03\/12\/2021 12:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/12\/2021 12:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50985","activity_ticket_id":"49111","ticket_reference":"HDT50192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower seal on door to be replaced - it is damaged - FOR THURSDAY 11\/11 - BETWEEN 11AM AND 3PM ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/21","activity_end":"2021-11-11 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60364","activity_notes":"Shower seal on door to be replaced - it is damaged - FOR THURSDAY 11\/11 - BETWEEN 11AM AND 3PM ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 11:19 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 15:51 (dan)<\/b>New seals to be sourced<\/p>

15\/11\/2021 13:49 (sandra)<\/b>Your handyman checked and measured the shower seal in flat 3.02, 8a Gerrard Street. They have advised that they will order new one and they will need to attend the apartment again.The new dates for access are as follows:17\/11\/21, Wednesday between 11 am and 3 pm19\/11\/21, Friday between 11 am and 3 pm23\/11\/21, Tuesday between 11 am and 3 pm<\/p>

15\/11\/2021 13:49 (sandra)<\/b>part on order -shower seal <\/p>

17\/11\/2021 14:24 (jane)<\/b>23\/11\/21, Tuesday between 11 am and 3 pm<\/p>

17\/11\/2021 16:09 (travis)<\/b>List of works.<\/p>

23\/11\/2021 11:34 (travis)<\/b>Shower door seal fitted.<\/p>

23\/11\/2021 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50986","activity_ticket_id":"49112","ticket_reference":"HDT50193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower tray and shower wall repairs access on 19\/11\/21 between 11 am and 3 pm","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60365","activity_notes":"Shower tray and shower wall repairs access on 19\/11\/21 between 11 am and 3 pmshower tray chipped when bathroom repaired","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 11:21 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 09:18 (michaelk)<\/b>Attended site to investigate shower\/tray issues. The shower door requires a magnetic strip fitted and re-alignement of the door. The tray has a couple of chips that are visible also. Have ordered the required parts . 2hrs labour 95.<\/p>

24\/11\/2021 19:34 (dean)<\/b>Done 170.00<\/p>

06\/12\/2021 13:34 (michaelk)<\/b>Attended site to install a magnetic strip to the shower door and to repair 2 x chips in the shower tray. Completed works 2hrs labour plus parts 163 ex vat.<\/p>

06\/12\/2021 14:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50987","activity_ticket_id":"49112","ticket_reference":"HDT50193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower tray and shower wall repairs access on 19\/11\/21 between 11 am and 3 pm","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60366","activity_notes":" access on 19\/11\/21 between 11 am and 3 pmshower wall damaged (crack) when bathroom repaired","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 11:21 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 09:18 (michaelk)<\/b>Attended site to investigate shower\/tray issues. The shower door requires a magnetic strip fitted and re-alignement of the door. The tray has a couple of chips that are visible also. Have ordered the required parts . 2hrs labour 95.<\/p>

24\/11\/2021 19:34 (dean)<\/b>Done 170.00<\/p>

06\/12\/2021 13:34 (michaelk)<\/b>Attended site to install a magnetic strip to the shower door and to repair 2 x chips in the shower tray. Completed works 2hrs labour plus parts 163 ex vat.<\/p>

06\/12\/2021 14:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50988","activity_ticket_id":"49113","ticket_reference":"HDT50194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace faulty sockets and carry out PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"1583","cs_address_2":"39 Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1583","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/21","activity_end":"2021-11-09 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60367","activity_notes":"To replace faulty sockets and carry out PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 11:31 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 12:38 (roy)<\/b>Extractor cooker hood needs replacing Hob needs replacing (Switch spurs not sockets)<\/p>

09\/11\/2021 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50989","activity_ticket_id":"49114","ticket_reference":"HDT50195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hob silicone to be changed - FOR WEDNESDAY 10TH NOVEMBER BETWEEN 11 AND 3PM ","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/21","activity_end":"2021-11-10 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60368","activity_notes":"Hob silicone to be changed - FOR WEDNESDAY 10TH NOVEMBER BETWEEN 11 AND 3PM ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 11:44 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 12:15 (travis)<\/b>Mastic works.<\/p>

10\/11\/2021 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50990","activity_ticket_id":"49115","ticket_reference":"HDT50196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with main toilet not flushing and paintwork behind sink and toilet cracked ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/11\/21","activity_end":"2021-11-09 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60369","activity_notes":"Issue with main toilet not flushing","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2021 11:48 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 10:20 (dan)<\/b>Explained to tenant operation of cistern<\/p>

11\/11\/2021 11:32 (jane)<\/b>Decoration now required <\/p>

05\/12\/2021 21:17 (dean)<\/b>Done 110.00<\/p>

06\/12\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50991","activity_ticket_id":"49115","ticket_reference":"HDT50196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with main toilet not flushing and paintwork behind sink and toilet cracked ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/11\/21","activity_end":"2021-11-09 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60370","activity_notes":"Paintwork behind sink and toilet cracked ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 11:48 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 10:20 (dan)<\/b>Explained to tenant operation of cistern<\/p>

11\/11\/2021 11:32 (jane)<\/b>Decoration now required <\/p>

05\/12\/2021 21:17 (dean)<\/b>Done 110.00<\/p>

06\/12\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50992","activity_ticket_id":"49109","ticket_reference":"HDT50190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To reinstate wardrobe door - For between 10 and 3pm today ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/11\/21","activity_end":"2021-11-09 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60371","activity_notes":"To reinstate wardrobe door - For between 10 and 3pm today ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2021 10:08 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 12:55 (travis)<\/b>Wardrobe doors refitted\/hung.<\/p>

09\/11\/2021 13:08 (jane)<\/b>(Ticket Closed)<\/p>

18\/11\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50993","activity_ticket_id":"49053","ticket_reference":"HDT50134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could book to complete ict and meter reads at the abovementioned on Monday early morning 8TH NOVEMBER. Also please ensure the skylights are cleaned - NEW TENANT MOVES IN ON THURSDAY 11TH","ticket_address_1":"Flat 3, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1551","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/21","activity_end":"2021-11-09 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60372","activity_notes":"Please could book to complete ict and meter reads at the abovementioned on Monday early morning 8TH NOVEMBER. Also please ensure the skylights are cleanedNEW TENANT MOVES IN ON THURSDAY 11TH ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2021 14:43 (System)<\/b>Ticket Created<\/p>

09\/11\/2021 09:49 (alan)<\/b>1. Replace faulty extractor in bathroom 2. Replace cupboard lights top floor bedroom not turning of <\/p>

09\/11\/2021 15:03 (travis)<\/b>List of works.<\/p>

10\/11\/2021 09:59 (iain)<\/b>ITC's and meter readings.<\/p>

10\/11\/2021 10:01 (iain)<\/b>ITC's.<\/p>

16\/11\/2021 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50994","activity_ticket_id":"49116","ticket_reference":"HDT50197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"IW\/JH\/14484 - Repairs to Flat ","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 21 Catherine Street ","cs_id":"1460","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1460","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/11\/21","activity_end":"2021-11-18 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60373","activity_notes":"Iain Confirmed for Thursday morning at 9am for the bathroom flooring, tenant will be home for access.","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 16:12 (jane)<\/b>Bedroom window has been repaired already, remove cost from quote <\/p>

09\/11\/2021 16:13 (jane)<\/b>Blind and kitchen door on order <\/p>

16\/11\/2021 14:24 (jane)<\/b>Requested access from 9am on Thursday 18th November to carry just carry out the bathroom flooring works Other items of this job still on order <\/p>

19\/11\/2021 08:51 (iain)<\/b>Bathroom floor works.<\/p>

26\/11\/2021 10:33 (sandra)<\/b>have blind but waiting for dishwasher door before accessing <\/p>

03\/12\/2021 13:02 (iain)<\/b>List of works.<\/p>

03\/12\/2021 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50995","activity_ticket_id":"49117","ticket_reference":"HDT50198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The appliance has been installed, and the skirting board has to be cut- Tenant home for access on Wednesday ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/21","activity_end":"2021-11-22 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60374","activity_notes":"The appliance has been installed, and the skirting board has to be cut - Tenant home for access on Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 14:25 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 14:23 (iain)<\/b>Supply and fit new kitchen plinth.<\/p>

11\/11\/2021 14:24 (iain)<\/b>To source kitchen plinth and fit Monday 15th.<\/p>

11\/11\/2021 14:49 (jane)<\/b>FOR MONDAY MORNING 15TH NOVEMBER <\/p>

16\/11\/2021 10:38 (jane)<\/b>Requested access for Wednesday morning to fit the new skirting board<\/p>

17\/11\/2021 15:22 (iain)<\/b>Plinth.<\/p>

17\/11\/2021 15:22 (iain)<\/b>Plinth.<\/p>

18\/11\/2021 13:37 (jane)<\/b>Re-attending Monday morning 22nd November <\/p>

22\/11\/2021 12:13 (iain)<\/b>Supply and fit new kitchen plinth.<\/p>

22\/11\/2021 12:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50996","activity_ticket_id":"49098","ticket_reference":"HDT50179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14546 - Remedial works following Electrical Safety Test po200733483","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/21","activity_end":"2021-11-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60375","activity_notes":"Remedial works following Electrical Safety Test ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 06:57 (alan)<\/b>Electrical inspection <\/p>

09\/11\/2021 10:44 (jane)<\/b>(Ticket Closed)<\/p>

09\/11\/2021 15:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2021 14:28 (alan)<\/b>Quoted works <\/p>

12\/11\/2021 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50997","activity_ticket_id":"49118","ticket_reference":"HDT50199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check pipework ","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/21","activity_end":"2021-11-09 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60376","activity_notes":"FOR FRIDAY 11AM AND 2PM To check pipework Description: In the mentioned apartment it started to hear a very loud noise and the floor vibrations in the living room near the built-in cupboard. It sounds like pipes or something, but very loud.I tried to capture the sound in the attached video, but is not very clear.Can we have someone checking as soon as possibleReported By:Roxana Chelaru07539601025roxana@staynco.com ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 16:03 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 14:32 (jane)<\/b>Programmed in for between 11 and 2pm on Friday <\/p>

12\/11\/2021 13:24 (dan)<\/b>Cleaned tap cartridges and repaired stopcock<\/p>

12\/11\/2021 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50998","activity_ticket_id":"49119","ticket_reference":"HDT50200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Aerial specialist required ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"09\/11\/21","activity_end":"2021-11-09 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60377","activity_notes":"Aerial specialist required , the Sky Engineers were unable to install the TV system as there are still 5 fails showing up on the line. They gained access to the communal system as you provided, and tested at that location too, which also showed up the same 5 fails. They have advised that an engineer needs to come out to resolve the fault, they should run a "deep scan" to identify the fails, not just a signal test. Sky are able to upgrade the communal system free of charge to facilitate Sky Q, but even with Sky +, the fails would still impact on the service, making 40 channels unavailable to each resident. The Sky engineers have advised that the fault is somewhere between the dish and the communal box. If you could let me know when someone has been able to resolve the problem, I will then rebook the install with Sky.Malcolm 07917 321303","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2021 16:41 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 12:01 (sandra)<\/b>attending on Tuesday 23 November with Tenant <\/p>

24\/11\/2021 12:07 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 13:29 (jane)<\/b>Traced communal headend to 2nd floor and found input signals poor, accessed roof and found the dish broken beyond repair, reported back findings.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT50999","activity_ticket_id":"49120","ticket_reference":"HDT50201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: the toilet is blocked this is a residential flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/21","activity_end":"2021-11-10 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60378","activity_notes":"Description: the toilet is blocked this is a residential flat ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 08:53 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 10:21 (roy)<\/b>Replaced broken push button<\/p>

10\/11\/2021 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51000","activity_ticket_id":"49121","ticket_reference":"HDT50202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water pressures etc in flat - FOR THURSDY MORNING ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/21","activity_end":"2021-11-11 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60379","activity_notes":"Water pressures etc in flat - FOR THURSDAY MORNING The water pressure at the flat needs to be addressed. Using the shower, the water flow is intermittent, the hot water runs hot and cold, and the temperature doesn't particularly hit what would be expected at the taps. If you flush a toilet or use a tap whilst the shower is running, the water effectively stops.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 09:15 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 20:09 (michaelk)<\/b>Attended site to investigate cold water flow to flat. Removed non return valve, ( as stop cock already had a non return fitted ) cleaned tap aerator and removed flow regulator, ( as this was fully open ) and left fully operational. 2hrs labour 95<\/p>

12\/11\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51001","activity_ticket_id":"49055","ticket_reference":"HDT50136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Service of the Security Cabin' AC here ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/11\/21","activity_end":"2021-11-10 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60380","activity_notes":"Service of the Security Cabin' AC here ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2021 08:39 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

10\/11\/2021 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/11\/2021 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51002","activity_ticket_id":"49122","ticket_reference":"HDT50203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS for 30th November ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/11\/21","activity_end":"2021-11-10 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60381","activity_notes":"ITCS for 30th November Please book the below repairs on the 30th Nov. And Dean to redecorate.Replace fused light bulbs on top of oven hood, refresh paint if needed, blinds repair, check boiler & Fixed wiring inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 09:39 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:47 (alan)<\/b>Carry out electrical inspection and replace blown lamps in cooker hood<\/p>

26\/11\/2021 10:53 (sandra)<\/b>tenant is already moved in and Lilian to advise if the tennat is just going to complete a list of his own. Waiting for instruction <\/p>

01\/12\/2021 10:37 (roy)<\/b>Checked all appliances as requested.Blind cords need attention Shower hose and head 2 x lights not working<\/p>

01\/12\/2021 12:03 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:31 (iain)<\/b>Fridge compartment on order.<\/p>

02\/12\/2021 13:53 (jane)<\/b>Fridge compartments on order <\/p>

05\/12\/2021 21:18 (dean)<\/b>Done 180.00<\/p>

07\/12\/2021 15:37 (travis)<\/b>Fridge compartment fitted.<\/p>

07\/12\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51003","activity_ticket_id":"49122","ticket_reference":"HDT50203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS for 30th November ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/21","activity_end":"2021-11-30 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60382","activity_notes":"ITCS for 30th November Please book the below repairs on the 30th Nov. And Dean to redecorate.Replace fused light bulbs on top of oven hood, refresh paint if needed, blinds repair, check boiler & Fixed wiring inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 09:39 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:47 (alan)<\/b>Carry out electrical inspection and replace blown lamps in cooker hood<\/p>

26\/11\/2021 10:53 (sandra)<\/b>tenant is already moved in and Lilian to advise if the tennat is just going to complete a list of his own. Waiting for instruction <\/p>

01\/12\/2021 10:37 (roy)<\/b>Checked all appliances as requested.Blind cords need attention Shower hose and head 2 x lights not working<\/p>

01\/12\/2021 12:03 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:31 (iain)<\/b>Fridge compartment on order.<\/p>

02\/12\/2021 13:53 (jane)<\/b>Fridge compartments on order <\/p>

05\/12\/2021 21:18 (dean)<\/b>Done 180.00<\/p>

07\/12\/2021 15:37 (travis)<\/b>Fridge compartment fitted.<\/p>

07\/12\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51004","activity_ticket_id":"49122","ticket_reference":"HDT50203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS for 30th November ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/21","activity_end":"2021-11-16 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60383","activity_notes":"ITCS for 30th November Please book the below repairs on the 30th Nov. Replace fused light bulbs on top of oven hoodFixed wiring inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 09:39 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:47 (alan)<\/b>Carry out electrical inspection and replace blown lamps in cooker hood<\/p>

26\/11\/2021 10:53 (sandra)<\/b>tenant is already moved in and Lilian to advise if the tennat is just going to complete a list of his own. Waiting for instruction <\/p>

01\/12\/2021 10:37 (roy)<\/b>Checked all appliances as requested.Blind cords need attention Shower hose and head 2 x lights not working<\/p>

01\/12\/2021 12:03 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:31 (iain)<\/b>Fridge compartment on order.<\/p>

02\/12\/2021 13:53 (jane)<\/b>Fridge compartments on order <\/p>

05\/12\/2021 21:18 (dean)<\/b>Done 180.00<\/p>

07\/12\/2021 15:37 (travis)<\/b>Fridge compartment fitted.<\/p>

07\/12\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51005","activity_ticket_id":"49123","ticket_reference":"HDT50204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing - PROVISIONALLY BOOKED FOR TUESDAY 16TH NOVEMBER ","ticket_address_1":"Flat 3.3, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/21","activity_end":"2021-11-16 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60384","activity_notes":"To carry out compliance testing - PROVISIONALLY BOOKED FOR TUESDAY 16TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 09:51 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 09:23 (michaelk)<\/b>Completed full compliance 185.<\/p>

22\/11\/2021 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51006","activity_ticket_id":"49124","ticket_reference":"HDT50205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14547 - Remedial works following electrical condition report po200733484","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/21","activity_end":"2021-11-10 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60385","activity_notes":"Remedial works following electrical condition report","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 06:31 (alan)<\/b>Quoted works <\/p>

24\/11\/2021 07:29 (alan)<\/b>Quoted works <\/p>

24\/11\/2021 07:29 (alan)<\/b>Complete quoted works <\/p>

24\/11\/2021 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51007","activity_ticket_id":"49125","ticket_reference":"HDT50206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"External lights(by the entry phone) not working","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/21","activity_end":"2021-11-10 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60386","activity_notes":"External lights(by the entry phone) not working","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 10:57 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 13:03 (alan)<\/b>Replace MCB for outside light, replace missing trunking lid and leave working <\/p>

10\/11\/2021 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51008","activity_ticket_id":"49126","ticket_reference":"HDT50207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Graffiti removal and repaint ","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Dansey Place ","cs_id":"1587","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1587","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/21","activity_end":"2021-11-10 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60387","activity_notes":"Graffiti removal and repaint Please can a job be raised to paint out this graffiti on Dansey Place. ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 12:27 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 15:02 (travis)<\/b>Paint exterior wall,covering graffiti.<\/p>

10\/11\/2021 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51009","activity_ticket_id":"49127","ticket_reference":"HDT50208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean up and removal of rubbish behind 58a Shaftesbury","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/11\/21","activity_end":"2021-11-10 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60388","activity_notes":"clean up and removal of rubbish behind 58a Shaftesbury","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 12:37 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 11:37 (jane)<\/b>For Friday 12th November at 10:30am<\/p>

11\/11\/2021 14:29 (iain)<\/b>Clean and clearance of roof and lightwell.<\/p>

11\/11\/2021 14:30 (iain)<\/b>Booked for 10.30am Friday 12th.<\/p>

12\/11\/2021 12:21 (travis)<\/b>Gained access to X2 areas to be cleared.Both areas need further instructions from Steven (CBRE) before we can proceed.Steven is aware.<\/p>

12\/11\/2021 12:22 (sandra)<\/b>(Ticket Closed)<\/p>

12\/11\/2021 13:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2021 13:45 (iain)<\/b>Rear roofs.<\/p>

26\/11\/2021 10:28 (sandra)<\/b>emailed Stephen for access to LEON and to be able to make the loft hatch safe before accessing the roof. <\/p>

13\/12\/2021 16:24 (sandra)<\/b>emailed stephen and deepa if I done hear will invoice for works so far <\/p>

14\/12\/2021 09:23 (sandra)<\/b>Leon have the key and will give access Wednesday from 2pm., just waiting for confirmation <\/p>

14\/12\/2021 09:24 (sandra)<\/b>also repair loft hatch hinges <\/p>

21\/12\/2021 10:36 (jane)<\/b>Attending today <\/p>

23\/12\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51010","activity_ticket_id":"49128","ticket_reference":"HDT50209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from A\/C","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1588","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1588","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/21","activity_end":"2021-11-11 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60389","activity_notes":"leak from A\/C","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 12:53 (System)<\/b>Ticket Created<\/p>

10\/11\/2021 13:34 (jane)<\/b>Tomorrow anytime in the afternoon Thursday. Tenant is there to give access<\/p>

11\/11\/2021 15:51 (dan)<\/b>Condense pump on Aircon unit leaking AC specialist required<\/p>

16\/11\/2021 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51011","activity_ticket_id":"49115","ticket_reference":"HDT50196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with main toilet not flushing and paintwork behind sink and toilet cracked ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/21","activity_end":"2021-11-11 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60390","activity_notes":"FOR 9AM ON THURSDAY Issue with main toilet not flushing and paintwork behind sink and toilet cracked ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 11:48 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 10:20 (dan)<\/b>Explained to tenant operation of cistern<\/p>

11\/11\/2021 11:32 (jane)<\/b>Decoration now required <\/p>

05\/12\/2021 21:17 (dean)<\/b>Done 110.00<\/p>

06\/12\/2021 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51012","activity_ticket_id":"49129","ticket_reference":"HDT50210","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"urgent call out to the above as the resident is locked in a room within the flat ","ticket_address_1":"Mews 3, 19\/21 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Mews 3, 19\/21 Wimpole Street ","cs_id":"1589","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1589","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/21","activity_end":"2021-11-10 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60391","activity_notes":"urgent call out to the above as the resident is locked in a room within the flat ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 14:52 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 12:16 (roy)<\/b>Gain access into 0ffice.Need to quote for new lock and door stop repairs<\/p>

11\/11\/2021 12:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51013","activity_ticket_id":"49130","ticket_reference":"HDT50211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tap from the kitchen sink leaking and pipes below the sink ","ticket_address_1":"Flat 1, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1383","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1383","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/11\/21","activity_end":"2021-11-11 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60392","activity_notes":"tenant home now Tap from the kitchen sink leaking and pipes below the sink The tap from the kitchen sink has been leaking water lately - I think it might be because it's not screwed on tight enough?I have also just discovered that the pipes below the sink (the ones in the cupboard) has also been leaking. The items I have been storing in that cupboard are all soaked.","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 08:51 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 10:22 (dan)<\/b>Repaired leaking pipes, new tap ordered<\/p>

11\/11\/2021 14:23 (jane)<\/b>Tap on order <\/p>

16\/11\/2021 10:58 (sandra)<\/b>Can you attend at 3pm Or anytime between 8-9am tomorrow?<\/p>

16\/11\/2021 15:37 (dan)<\/b>Replaced faulty sink tap<\/p>

16\/11\/2021 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51014","activity_ticket_id":"49137","ticket_reference":"HDT50218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Wall paint is damaged in several places in 1a Gerrard Place where Mapp signs used to be - to make good - FOR MONDAY 15TH NOVEMBER ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1a Gerrard Place ","cs_id":"1123","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1123","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/21","activity_end":"2021-11-11 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60393","activity_notes":" Wall paint is damaged in several places in 1a Gerrard Place where Mapp signs used to be - to make good - FOR MONDAY 15TH NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:15 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 19:37 (dean)<\/b>Done 170.00<\/p>

25\/11\/2021 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51015","activity_ticket_id":"48986","ticket_reference":"HDT50067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works to bathroom - FOR THURSDAY 4TH NOVEMBER ","ticket_address_1":"Flat 4, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/21","activity_end":"2021-11-11 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60394","activity_notes":"Bathroom -Booked for Tuesday 16th between 8 - 9 am Travis, let me know when you want to attend here, thanks The material glued to the tiles that separates them has been partially removed between a couple of the tiles.","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2021 11:19 (System)<\/b>Ticket Created<\/p>

29\/10\/2021 12:57 (jane)<\/b>Keys for access <\/p>

05\/11\/2021 14:13 (jane)<\/b>Re-programmed in for Wednesday 10th November at 2;30pm<\/p>

11\/11\/2021 08:09 (dan)<\/b>Repaired and cleaned basin waste pipe, replaced section of sealant on shower enclosure<\/p>

12\/11\/2021 10:01 (jane)<\/b>Requested access for Monday 15th November to take a look at the bathroom flooring <\/p>

16\/11\/2021 09:56 (sandra)<\/b>recommended new bathroom floor. Quote to follow <\/p>

17\/11\/2021 13:46 (jane)<\/b>Quote been submitted for replacement bathroom floor<\/p>

19\/01\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51016","activity_ticket_id":"49140","ticket_reference":"HDT50221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14541 - Replacement kitchen tap ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 Goodwins Court","cs_id":"1119","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/21","activity_end":"2021-11-11 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60395","activity_notes":"Replacement kitchen tap as to our quotation been accepted Also look at pressure issues and water issues to shower and sink in the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 10:15 (jane)<\/b>Plus additional works Also look at pressure issues and water issues to shower and sink in the bathroom<\/p>

16\/11\/2021 14:44 (jane)<\/b>For Friday afternoon 19th November, tenant will be home to provide access <\/p>

19\/11\/2021 15:29 (jane)<\/b>Returning on Monday 22nd November after 12noon as agreed with the tenant, cannot find the stop-cock to turn the water off, so will need to freeze the pipework and fit the new taps Also going to carry out investigation works to the pressure issue <\/p>

22\/11\/2021 21:12 (michaelk)<\/b>Attended site to replace faulty kitchen tap and leave fully operational. 2hrs labour plus parts. Total 209.99 ex vat.<\/p>

22\/11\/2021 21:18 (michaelk)<\/b>Attended site to investigate poor mains flow at certain times of the day in flat. Accessed shop basement and located mains feed to shop and confirmed that flat 3 is also off of this supply. The demand of the shop is drawing away from the flat which historically was fed off of a tank located on the top floor patio. Further investigation works are required with the landlords permission to open up boxing in the bathroom which we think could allow us to install a pump. 2hrs labour.<\/p>

23\/11\/2021 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51017","activity_ticket_id":"49141","ticket_reference":"HDT50222","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Our basement exit door is not closing properly and needs adjusting as the door has to be pushed shut - FOR TODAY SECURITY RISK ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/21","activity_end":"2021-11-11 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60396","activity_notes":"Our basement exit door is not closing properly and needs adjusting as the door has to be pushed shut - FOR TODAY SECURITY RISK ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 10:31 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 14:09 (travis)<\/b>Side exit door works.<\/p>

11\/11\/2021 14:28 (iain)<\/b>Ease and adjust basement.<\/p>

11\/11\/2021 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51018","activity_ticket_id":"49127","ticket_reference":"HDT50208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean up and removal of rubbish behind 58a Shaftesbury","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/21","activity_end":"2021-11-11 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60397","activity_notes":"clean up and removal of rubbish behind 58a Shaftesbury","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 12:37 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 11:37 (jane)<\/b>For Friday 12th November at 10:30am<\/p>

11\/11\/2021 14:29 (iain)<\/b>Clean and clearance of roof and lightwell.<\/p>

11\/11\/2021 14:30 (iain)<\/b>Booked for 10.30am Friday 12th.<\/p>

12\/11\/2021 12:21 (travis)<\/b>Gained access to X2 areas to be cleared.Both areas need further instructions from Steven (CBRE) before we can proceed.Steven is aware.<\/p>

12\/11\/2021 12:22 (sandra)<\/b>(Ticket Closed)<\/p>

12\/11\/2021 13:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2021 13:45 (iain)<\/b>Rear roofs.<\/p>

26\/11\/2021 10:28 (sandra)<\/b>emailed Stephen for access to LEON and to be able to make the loft hatch safe before accessing the roof. <\/p>

13\/12\/2021 16:24 (sandra)<\/b>emailed stephen and deepa if I done hear will invoice for works so far <\/p>

14\/12\/2021 09:23 (sandra)<\/b>Leon have the key and will give access Wednesday from 2pm., just waiting for confirmation <\/p>

14\/12\/2021 09:24 (sandra)<\/b>also repair loft hatch hinges <\/p>

21\/12\/2021 10:36 (jane)<\/b>Attending today <\/p>

23\/12\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51019","activity_ticket_id":"49142","ticket_reference":"HDT50223","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out fixed wiring test and PAT test and also quote on a new hob and extractor - FOR MONDAY 15TH AFTER 9AM - TENANT HOME ","ticket_address_1":"2nd\/3rd Floor Flat, 39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd\/3rd Floor Flat, 39 Wardour Street ","cs_id":"1597","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1597","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/21","activity_end":"2021-11-15 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60398","activity_notes":"To carry out fixed wiring test and PAT test and also quote on a new hob and extractor - FOR MONDAY 15TH AFTER 9AM - TENANT HOME Mrs Yu contact number 07794 573938","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 13:04 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 19:11 (alan)<\/b>Electrical inspection & PAT test<\/p>

16\/11\/2021 08:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51020","activity_ticket_id":"49143","ticket_reference":"HDT50224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cooker is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/11\/21","activity_end":"2021-11-11 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60399","activity_notes":"Cooker is not working Flat 3- Our cooker is not working properly, whenever we put the oven on , the timer will not re set and is constantly making a noise. Can someone please attend to look at it","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2021 13:20 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 14:01 (jane)<\/b>Provisionally booked for Tuesday 16\/11 between 2 and 6pm <\/p>

12\/11\/2021 14:04 (jane)<\/b>Tenant will be home for access for Tuesday 16\/11 between 2 and 6pm<\/p>

17\/11\/2021 16:20 (jane)<\/b>Timer and handle on order for the electric oven <\/p>

25\/11\/2021 12:43 (jane)<\/b>Fitting new parts to oven on Monday 29\/11 between 10 and 2pm, tenant will be home <\/p>

30\/11\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>

30\/11\/2021 14:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2021 14:04 (jane)<\/b>The engineer replaced the handle yesterday, however the new PCB is defective - we have re-ordered it, and will be in touch as soon as possible for a new booking,<\/p>

03\/12\/2021 13:45 (jane)<\/b>Confirmed access for Tuesday afternoon 7th December, tenant will be home <\/p>

07\/12\/2021 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51021","activity_ticket_id":"49144","ticket_reference":"HDT50225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/21","activity_end":"2021-11-12 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60400","activity_notes":"To carry out PAT test","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 13:26 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 15:05 (jane)<\/b>For Friday, collect keys but tenant may be home <\/p>

12\/11\/2021 10:11 (roy)<\/b>Pat test<\/p>

12\/11\/2021 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51022","activity_ticket_id":"49141","ticket_reference":"HDT50222","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Our basement exit door is not closing properly and needs adjusting as the door has to be pushed shut - FOR TODAY SECURITY RISK ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/11\/21","activity_end":"2021-11-11 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60401","activity_notes":"Our basement exit door is not closing properly and needs adjusting as the door has to be pushed shut - FOR TODAY SECURITY RISK ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 10:31 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 14:09 (travis)<\/b>Side exit door works.<\/p>

11\/11\/2021 14:28 (iain)<\/b>Ease and adjust basement.<\/p>

11\/11\/2021 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51023","activity_ticket_id":"49145","ticket_reference":"HDT50226","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door sensor - Door not closing","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/21","activity_end":"2021-11-11 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60402","activity_notes":"Main door sensor - Door not closingTo move all items\/ rubbish distracting the door from closing","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2021 15:08 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 15:56 (roy)<\/b>Homeless people are sleeping just outside of property next to a grille.Had ro move sleeping bag for the door to close.Lillian is getting the sensor removed tomorrow but the tenants should be notified to make sure door is closed before moving on.This is a security issue<\/p>

11\/11\/2021 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51024","activity_ticket_id":"49145","ticket_reference":"HDT50226","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door sensor - Door not closing","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/21","activity_end":"2021-11-11 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60403","activity_notes":"Main door sensor - Door not closingTo move all items\/ rubbish distracting the door from closing","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 15:08 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 15:56 (roy)<\/b>Homeless people are sleeping just outside of property next to a grille.Had ro move sleeping bag for the door to close.Lillian is getting the sensor removed tomorrow but the tenants should be notified to make sure door is closed before moving on.This is a security issue<\/p>

11\/11\/2021 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51025","activity_ticket_id":"49146","ticket_reference":"HDT50227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT Testing - FOR FRIDAY BETWEEN 9AM AND 11AM - BUZZ TENANT ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Stree","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"Flat 5","cs_id":"1230","cs_address_2":"37-38 Gerrard Stree","cs_town":"London","cs_postcode":"W2","ticket_client_site":"1230","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/21","activity_end":"2021-11-12 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60404","activity_notes":"To carry out PAT Testing - FOR FRIDAY BETWEEN 9AM AND 11AM - BUZZ TENANT ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 16:41 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 15:33 (roy)<\/b>Pat test<\/p>

12\/11\/2021 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51026","activity_ticket_id":"49147","ticket_reference":"HDT50228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No power to above ","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/21","activity_end":"2021-11-11 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60405","activity_notes":"No power to above ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 16:45 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 08:30 (roy)<\/b>No power to flat but is an external problem.Looked on line and UK power Networks already on route<\/p>

12\/11\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51027","activity_ticket_id":"49148","ticket_reference":"HDT50229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas safety inspection to commercial - FOR TODAY ","ticket_address_1":"28 Charltotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"28 Charltotte Street ","cs_id":"1601","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1601","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/21","activity_end":"2021-11-12 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60406","activity_notes":"To carry out gas safety inspection to commercial - FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 08:43 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 13:01 (michaelk)<\/b>Attended site to carry out gas cert with possible boiler fault. Collected replacement gas valve after fault finding and returned to site. Replaced gas valve and completed cert. 4hrs labour plus parts. 285.20 ex vat.<\/p>

12\/11\/2021 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51028","activity_ticket_id":"49149","ticket_reference":"HDT50230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Summary: No lights in common areas. ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/21","activity_end":"2021-11-12 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60407","activity_notes":"Summary: No lights in common areas. ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 08:47 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 09:11 (alan)<\/b>Investigate no lights in common partsFault found to be emergency light test key switch left turned offTurns back on checked and left all lights working<\/p>

12\/11\/2021 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51029","activity_ticket_id":"49150","ticket_reference":"HDT50231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - leak","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/21","activity_end":"2021-11-12 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60408","activity_notes":"Emergency call-out - leakDescription: Email - ellie@inception-groups.comLeak coming from first floor from the back of the cupboard and is going down to the basement, could be linked. comes just out side the kitchen. in the pub. Morning attendance is fine. after 10am ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2021 09:04 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51030","activity_ticket_id":"49151","ticket_reference":"HDT50232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50231 Follow-Up - leak into pub ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/21","activity_end":"2021-11-12 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60409","activity_notes":"HDT50231 Follow-Up - leak into pub It opens at 10am today Description: Email - ellie@inception-groups.comLeak coming from first floor from the back of the cupboard and is going down to the basement, could be linked. comes just out side the kitchen. in the pub. Morning attendance is fine. after 10am ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 11:27 (jane)<\/b>Traced to 6a Goodwins House, tenant his home for access until 3pm today <\/p>

12\/11\/2021 13:25 (dan)<\/b>Leak investigation, carried out inspection of 6a no faults found, pub to monitor as may have been caused by human error\/spillage<\/p>

12\/11\/2021 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51031","activity_ticket_id":"49154","ticket_reference":"HDT50235","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14428 - Full redecoration 10050514","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/21","activity_end":"2021-11-12 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60410","activity_notes":"Full redecoration ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2021 21:19 (dean)<\/b>Done 2,900.00<\/p>

06\/12\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51032","activity_ticket_id":"49155","ticket_reference":"HDT50236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace heat and smoke alarm ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/21","activity_end":"2021-11-12 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60411","activity_notes":"To replace heat and smoke alarm ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 10:17 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 10:42 (jane)<\/b>Requested access for Monday 15th November <\/p>

18\/11\/2021 14:58 (roy)<\/b>Remove\/Replace 1 x Heat alarm1 x Smoke alarm<\/p>

18\/11\/2021 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51033","activity_ticket_id":"49156","ticket_reference":"HDT50237","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"Goods Inwards Transit Office - Repairs to vinyl flooring ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/11\/21","activity_end":"2021-11-12 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60412","activity_notes":"Goods Inwards Transit Office - Repairs to Vinyl flooring ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2021 10:47 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 11:29 (jane)<\/b>Flooring contractor attending 9-9:30am on Monday 15th November <\/p>

18\/01\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2022 16:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/02\/2022 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51034","activity_ticket_id":"49157","ticket_reference":"HDT50238","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Twin food prep sink blocked ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/21","activity_end":"2021-11-12 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60413","activity_notes":"Twin food prep sink blocked ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 10:56 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 13:27 (dan)<\/b>Mechanically cleaned waste pipes, issue with pump\/grease trap, specialist required <\/p>

12\/11\/2021 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51035","activity_ticket_id":"49158","ticket_reference":"HDT50239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The electric boiler bleeping every couple of seconds, water flow in the shower and taps is very low ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 77-78 St Martins Lane ","cs_id":"1606","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1606","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/21","activity_end":"2021-11-12 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60414","activity_notes":"The electric boiler bleeping every couple of seconds.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 11:06 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 11:25 (jane)<\/b>Keys for access <\/p>

12\/11\/2021 13:19 (michaelk)<\/b>Attended site to investigate potterton boiler. Found boiler tripped on high temp, re-set and tested operation. System needed re-pressurising however gauge wasn't reading accurately and requires changing along with the aav. Also water pressure to outlets is restricted, and requires the combi valve to be changed. Will arrange required parts for Monday am. 2hrs labour 95<\/p>

12\/11\/2021 14:59 (jane)<\/b>Requested access to return on Monday 15th November <\/p>

15\/11\/2021 16:04 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2021 06:38 (michaelk)<\/b>Attended site to replace parts identified from previous visit. Replaced mains combi valve, aav and pressure gauge. Completed work and left fully operational. 3hrs labour plus parts 317.80 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51036","activity_ticket_id":"49152","ticket_reference":"HDT50233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boile issue ","ticket_address_1":"Flat 5","ticket_address_2":"33 - 35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1605","cs_address_2":"33 - 35 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1605","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/21","activity_end":"2021-11-12 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60415","activity_notes":"Description: Boiler fault Error code E19Fallen below 0.5 barBoiler stated to re-pressurise ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 09:18 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 14:54 (jane)<\/b>Requested access for Monday 15th November <\/p>

12\/11\/2021 14:55 (jane)<\/b>Fan on order, would like to fit on Monday 15th November <\/p>

12\/11\/2021 15:35 (roy)<\/b>Repressured boiler which got rid of code Ei19 now showing code Ei60 which is fan seized.Michael to get new<\/p>

15\/11\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2021 06:42 (michaelk)<\/b>Attended site to supply and fit replacement burner fan. Fitted fan and left boiler fully operational on completion. 3hrs labour plus parts 317.80ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51037","activity_ticket_id":"49159","ticket_reference":"HDT50240","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"MDR\/SW\/14461 - redecorate male and female bathroom and hang two shelves","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55 Drury Lane","cs_id":"1389","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5SQ","ticket_client_site":"1389","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/11\/21","activity_end":"2021-11-12 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60416","activity_notes":"redecorate male and female bathroom and hang two shelves","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 11:56 (dean)<\/b>Done 590.00<\/p>

12\/11\/2021 12:16 (sandra)<\/b>(Ticket Closed)<\/p>

15\/11\/2021 11:46 (travis)<\/b>Hang X2 TV\/brackets,Refix floating shelf,Fix X2 lockers to wall.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51038","activity_ticket_id":"49159","ticket_reference":"HDT50240","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"MDR\/SW\/14461 - redecorate male and female bathroom and hang two shelves","ticket_address_1":"39 Earlham Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55 Drury Lane","cs_id":"1389","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5SQ","ticket_client_site":"1389","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/21","activity_end":"2021-11-15 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60417","activity_notes":"Hi Travis, can you attend here at 8am on Monday 15th November55 Drury Lane and hang two TV brackets, you will need a STS drill Any problems, Dean has looked at this ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 11:56 (dean)<\/b>Done 590.00<\/p>

12\/11\/2021 12:16 (sandra)<\/b>(Ticket Closed)<\/p>

15\/11\/2021 11:46 (travis)<\/b>Hang X2 TV\/brackets,Refix floating shelf,Fix X2 lockers to wall.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51039","activity_ticket_id":"49160","ticket_reference":"HDT50241","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Porters toilet is blocked ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/21","activity_end":"2021-11-12 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60418","activity_notes":"Porters toilet is blocked ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 11:34 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 15:27 (dan)<\/b>Removed and cleaned macerator, pump failing due to age, replacement required, quote submitted<\/p>

12\/11\/2021 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51040","activity_ticket_id":"49127","ticket_reference":"HDT50208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean up and removal of rubbish behind 58a Shaftesbury","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/21","activity_end":"2021-11-12 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60419","activity_notes":"clean up and removal of rubbish behind 58a Shaftesbury","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 12:37 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 11:37 (jane)<\/b>For Friday 12th November at 10:30am<\/p>

11\/11\/2021 14:29 (iain)<\/b>Clean and clearance of roof and lightwell.<\/p>

11\/11\/2021 14:30 (iain)<\/b>Booked for 10.30am Friday 12th.<\/p>

12\/11\/2021 12:21 (travis)<\/b>Gained access to X2 areas to be cleared.Both areas need further instructions from Steven (CBRE) before we can proceed.Steven is aware.<\/p>

12\/11\/2021 12:22 (sandra)<\/b>(Ticket Closed)<\/p>

12\/11\/2021 13:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/11\/2021 13:45 (iain)<\/b>Rear roofs.<\/p>

26\/11\/2021 10:28 (sandra)<\/b>emailed Stephen for access to LEON and to be able to make the loft hatch safe before accessing the roof. <\/p>

13\/12\/2021 16:24 (sandra)<\/b>emailed stephen and deepa if I done hear will invoice for works so far <\/p>

14\/12\/2021 09:23 (sandra)<\/b>Leon have the key and will give access Wednesday from 2pm., just waiting for confirmation <\/p>

14\/12\/2021 09:24 (sandra)<\/b>also repair loft hatch hinges <\/p>

21\/12\/2021 10:36 (jane)<\/b>Attending today <\/p>

23\/12\/2021 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51041","activity_ticket_id":"49161","ticket_reference":"HDT50242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Gas safe cert required for the LL gas. Keys can be collected from the office at 21 Wardour Street ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/21","activity_end":"2021-11-12 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60420","activity_notes":"Description: Gas safe cert required for the LL gas. Keys can be collected from the office at 21 Wardour Street ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 13:50 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 09:25 (michaelk)<\/b>Completed annual commercial gas safety cert to the above. There are some service items that require replacing. Have ordered spares. 3hrs labour 140.<\/p>

14\/12\/2021 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51042","activity_ticket_id":"49152","ticket_reference":"HDT50233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boile issue ","ticket_address_1":"Flat 5","ticket_address_2":"33 - 35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1605","cs_address_2":"33 - 35 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1605","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/21","activity_end":"2021-11-12 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60421","activity_notes":"Description: Boiler fault Error code E19Fallen below 0.5 barBoiler stated to re-pressurise ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 09:18 (System)<\/b>Ticket Created<\/p>

12\/11\/2021 14:54 (jane)<\/b>Requested access for Monday 15th November <\/p>

12\/11\/2021 14:55 (jane)<\/b>Fan on order, would like to fit on Monday 15th November <\/p>

12\/11\/2021 15:35 (roy)<\/b>Repressured boiler which got rid of code Ei19 now showing code Ei60 which is fan seized.Michael to get new<\/p>

15\/11\/2021 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2021 06:42 (michaelk)<\/b>Attended site to supply and fit replacement burner fan. Fitted fan and left boiler fully operational on completion. 3hrs labour plus parts 317.80ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51043","activity_ticket_id":"49162","ticket_reference":"HDT50243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To paint a bedroom where damp and mould has been - FOR WEDNESDAY 17TH NOVEMBER BETWEEN 8:30AM - 9AM ","ticket_address_1":"6a Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/21","activity_end":"2021-11-17 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60422","activity_notes":"To paint a bedroom where damp and mould has been - FOR WEDNESDAY 17TH NOVEMBER BETWEEN 8:30AM - 9AM ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2021 15:23 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 08:54 (sandra)<\/b>booked for Wednesday <\/p>

17\/11\/2021 14:20 (jane)<\/b>For Thursday 18th November between 8:30 and 9am <\/p>

19\/11\/2021 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51044","activity_ticket_id":"49163","ticket_reference":"HDT50244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - to replace motorised valve ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/21","activity_end":"2021-11-12 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60423","activity_notes":"No heating - to replace motorised valve ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2021 15:38 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 13:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51045","activity_ticket_id":"49164","ticket_reference":"HDT50245","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"DW\/JH\/14559 - To replace macerator to toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/11\/21","activity_end":"2021-11-12 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60424","activity_notes":"To replace macerator to toilet Can you liaise with Marco directly on 0207 436 7316 when you have a date to install the toilet ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2021 16:58 (jane)<\/b>Part on order - two days lead-time <\/p>

16\/11\/2021 12:46 (dan)<\/b>Supplied and fitted replacement macerator<\/p>

16\/11\/2021 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51046","activity_ticket_id":"49165","ticket_reference":"HDT50246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door release not working ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"1163","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1163","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/11\/21","activity_end":"2021-11-15 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60425","activity_notes":"door release not working ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2021 08:49 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 13:57 (jane)<\/b>(Ticket Closed)<\/p>

03\/12\/2021 11:04 (jane)<\/b>Faulty electric lock release on main entrance door, replaced the release and adjusted the door closer <\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51047","activity_ticket_id":"49166","ticket_reference":"HDT50247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours door wont close ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"1163","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1163","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/21","activity_end":"2021-11-15 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60426","activity_notes":"Emergency call out - door wont close ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2021 09:22 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51048","activity_ticket_id":"49167","ticket_reference":"HDT50248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no water - power cut ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1609","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1609","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/21","activity_end":"2021-11-15 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60427","activity_notes":"Emergency call out - no water - power cut ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2021 09:29 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

15\/11\/2021 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51049","activity_ticket_id":"49168","ticket_reference":"HDT50249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - leak under sink ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1610","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1610","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/21","activity_end":"2021-11-15 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60428","activity_notes":"Emergency call out - leak under sink ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2021 09:32 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51050","activity_ticket_id":"49169","ticket_reference":"HDT50250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 3.2, from Flat 4.1","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1611","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1611","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/21","activity_end":"2021-11-15 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60429","activity_notes":"Leak into Flat 3.2, from Flat 4.1","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2021 09:37 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51051","activity_ticket_id":"49170","ticket_reference":"HDT50251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50250 Follow-Up Leak into Flat 3.2 from Flat 4.1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1611","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1611","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/11\/21","activity_end":"2021-11-18 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60430","activity_notes":"Flat 4.1Can you attend on Thursday at 10am the tenants assistant will attending to provide access.To repair sink Also the radiator needs to be fixed, it was leaking and cap needs replacing.Please confirm your attendance for 10am on Thursday.","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 08:10 (dan)<\/b>Leak investigation, Overflow missing from kitchen sink, to return tomorrow (wed) with replacement<\/p>

16\/11\/2021 15:53 (jane)<\/b>Programmed in for 10am on Thursday 10th November, to look at radiator too, tenants assistant will meet engineer on site <\/p>

18\/11\/2021 16:04 (dan)<\/b>Fitted kitchen sink overflow, new radiator required<\/p>

18\/11\/2021 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51052","activity_ticket_id":"49171","ticket_reference":"HDT50252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"noise and Vibration","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/21","activity_end":"2021-11-15 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60431","activity_notes":"noise and Vibration","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2021 09:47 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 14:10 (jane)<\/b>Still waiting for further instruction as to whether we can shut down the plant room and see what is making the noise in the restaurant <\/p>

23\/11\/2021 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51053","activity_ticket_id":"49172","ticket_reference":"HDT50253","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Replace fuse box","ticket_address_1":"Flat 11a","ticket_address_2":"145 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11a","cs_id":"1612","cs_address_2":"145 Drury Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1612","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/21","activity_end":"2021-11-15 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60432","activity_notes":"Replace fuse box","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 09:57 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:34 (alan)<\/b>Replace fuse box Verbal quote given 600<\/p>

17\/11\/2021 12:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51054","activity_ticket_id":"49173","ticket_reference":"HDT50254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/21","activity_end":"2021-11-15 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60433","activity_notes":"The oven is not working.This kept blowing the fuses now this has stopped working altogether.To use management keys to gain entrance","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 10:05 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 14:07 (sandra)<\/b>(Ticket Closed)<\/p>

15\/11\/2021 19:17 (alan)<\/b>Investigate fault Fault found to be cookerDetails sent to office for quote <\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51055","activity_ticket_id":"49059","ticket_reference":"HDT50140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking toilet ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/11\/21","activity_end":"2021-11-15 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60434","activity_notes":"toilet still leaking - tenant around all day ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2021 12:50 (System)<\/b>Ticket Created<\/p>

04\/11\/2021 14:11 (dan)<\/b>Repaired faulty isolation valve<\/p>

04\/11\/2021 14:17 (jane)<\/b>(Ticket Closed)<\/p>

15\/11\/2021 10:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2021 14:53 (dan)<\/b>Repaired leaking pipework<\/p>

15\/11\/2021 15:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51056","activity_ticket_id":"48954","ticket_reference":"HDT50035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCs and meter readings - 15\/11\/21 - To be completed by COP 17\/11\/21","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/11\/21","activity_end":"2021-11-15 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60435","activity_notes":"ITCs and meter readings - 15\/11\/21 - To be completed by COP 17\/11\/21a small amount of touch up needed ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2021 11:28 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 19:13 (alan)<\/b>Replace 3 faulty LED down lighters in flat <\/p>

16\/11\/2021 10:18 (iain)<\/b>ITC's and meter reading.<\/p>

17\/11\/2021 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

17\/11\/2021 15:23 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51057","activity_ticket_id":"49174","ticket_reference":"HDT50255","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"socket on roof not working","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/21","activity_end":"2021-11-15 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60436","activity_notes":"socket on roof not working","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 11:53 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 19:12 (alan)<\/b>Investigate socket on roof not working, fault found to be MCB in distribution board replace MCB and leave working <\/p>

16\/11\/2021 08:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51058","activity_ticket_id":"48954","ticket_reference":"HDT50035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCs and meter readings - 15\/11\/21 - To be completed by COP 17\/11\/21","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/21","activity_end":"2021-11-15 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60437","activity_notes":"ITCs and meter readings - 15\/11\/21 - To be completed by COP 17\/11\/21","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2021 11:28 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 19:13 (alan)<\/b>Replace 3 faulty LED down lighters in flat <\/p>

16\/11\/2021 10:18 (iain)<\/b>ITC's and meter reading.<\/p>

17\/11\/2021 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

17\/11\/2021 15:23 (iain)<\/b>ITC's.<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51059","activity_ticket_id":"49175","ticket_reference":"HDT50256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water to shower ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/21","activity_end":"2021-11-15 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60438","activity_notes":"no hot water to shower - with keys ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 13:18 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 19:14 (alan)<\/b>Replace faulty fuse spur to water heater <\/p>

16\/11\/2021 06:35 (michaelk)<\/b>Attended site to investigate heatrae immersion. Confirmed correct operation, Alan to attend to confirm wiring. 1 hr 50.<\/p>

16\/11\/2021 08:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51060","activity_ticket_id":"49175","ticket_reference":"HDT50256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water to shower ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/21","activity_end":"2021-11-15 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60439","activity_notes":"no hot water to shower ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 13:18 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 19:14 (alan)<\/b>Replace faulty fuse spur to water heater <\/p>

16\/11\/2021 06:35 (michaelk)<\/b>Attended site to investigate heatrae immersion. Confirmed correct operation, Alan to attend to confirm wiring. 1 hr 50.<\/p>

16\/11\/2021 08:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51061","activity_ticket_id":"49176","ticket_reference":"HDT50257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace kitchen tap ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/11\/21","activity_end":"2021-11-15 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60440","activity_notes":"Would it be possible possible to change a new kitchen taps? Since the old one has become mildewed and the water smells. I tried to clean it but it did not get any better.","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 13:21 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 11:04 (dan)<\/b>New kitchen mixer tap ordered<\/p>

16\/11\/2021 11:08 (sandra)<\/b>New kitchen mixer tap ordered<\/p>

18\/11\/2021 12:53 (dan)<\/b>Supplied and fitted replacement tap and isolation valve<\/p>

18\/11\/2021 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51062","activity_ticket_id":"49179","ticket_reference":"HDT50260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14561 - Remedial works following Electrical Safety Test - PO200734331","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/21","activity_end":"2021-11-15 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60441","activity_notes":"Remedial works following Electrical Safety Test ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 06:23 (alan)<\/b>Quoted works <\/p>

22\/11\/2021 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51063","activity_ticket_id":"49178","ticket_reference":"HDT50259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you arrange to change one of the light bulb in my room? ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/21","activity_end":"2021-11-15 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60442","activity_notes":"can you arrange to change one of the light bulb in my room? ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 13:52 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 13:57 (sandra)<\/b>asked for access Tuesday 12 - 2pm <\/p>

16\/11\/2021 12:46 (roy)<\/b>Replaced bulb<\/p>

16\/11\/2021 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51064","activity_ticket_id":"49180","ticket_reference":"HDT50261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom sink is blocked and lever at the back of the sink will not work","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/11\/21","activity_end":"2021-11-15 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60443","activity_notes":"bathroom sink is blocked and lever at the back of the sink will not work","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 14:51 (System)<\/b>Ticket Created<\/p>

15\/11\/2021 14:52 (sandra)<\/b>asked for access Tuesday <\/p>

16\/11\/2021 14:55 (dan)<\/b>Cleaned waste pipe and repaired waste fitting<\/p>

16\/11\/2021 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51065","activity_ticket_id":"49181","ticket_reference":"HDT50262","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Door closers need adjusting","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/21","activity_end":"2021-11-15 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60444","activity_notes":"Door closers need adjusting","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2021 15:23 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 10:46 (travis)<\/b>Adjustment of toilet door closers X2.<\/p>

16\/11\/2021 11:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51066","activity_ticket_id":"49182","ticket_reference":"HDT50263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water in apartments after power cut ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/21","activity_end":"2021-11-16 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60445","activity_notes":"No water in apartments after power cut ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 08:58 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 08:58 (jane)<\/b>(Ticket Closed)<\/p>

16\/11\/2021 09:12 (roy)<\/b>Reset water pumpsAll ok<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51067","activity_ticket_id":"49183","ticket_reference":"HDT50264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"latch is sticking","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street ","cs_id":"1615","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1615","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/21","activity_end":"2021-11-16 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60446","activity_notes":"latch is sticking","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 09:15 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 12:46 (roy)<\/b>Ease and adjust lock<\/p>

16\/11\/2021 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51068","activity_ticket_id":"49184","ticket_reference":"HDT50265","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"roof repairs ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/11\/21","activity_end":"2021-11-16 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60447","activity_notes":", I need this 250mm x 250mm small section re-felted\/repaired to make it watertight, prevent water ingress. ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 09:21 (System)<\/b>Ticket Created<\/p>

16\/11\/2021 13:49 (travis)<\/b>Roof repairs.<\/p>

16\/11\/2021 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51069","activity_ticket_id":"49185","ticket_reference":"HDT50266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights and damp patch ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/21","activity_end":"2021-11-17 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60448","activity_notes":"Lights and damp patch Please could you attend this on Wednesday morning between 8-10am2 lights in the bedroom not working and there are damp stains in the bathroom ceiling please investigate this.","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 09:46 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:30 (roy)<\/b>Replace bulbs in flat.Need access into flat 3 due to leak into flat 1<\/p>

17\/11\/2021 12:31 (sandra)<\/b>asked Deepa for access to Flat 3 <\/p>

25\/11\/2021 11:24 (jane)<\/b>Attending Flat 3 today, tenant has given us access <\/p>

26\/11\/2021 08:38 (roy)<\/b>Returned at requested time and no accessTried twice later in day but still no access.Need to try again on Friday as Deepa said access is very difficult <\/p>

26\/11\/2021 15:26 (sandra)<\/b>asked Deepa for Tuesday <\/p>

26\/11\/2021 16:28 (roy)<\/b>Access flat and found a number of items that need addressing.I now have tenants contact number and following numerous test nothing leaked below.Tenant in flat 1 will contact me if and when it does leak so we can pin point what is causing this leak.Can not rule out leak coming from flat above or rain related as it hasn't leaked for 3 weeks.<\/p>

06\/12\/2021 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51070","activity_ticket_id":"49186","ticket_reference":"HDT50267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14562 - Replacement Oven - option one - Montpellier PO200734327","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/11\/21","activity_end":"2021-11-16 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60449","activity_notes":"Replacement Oven","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2021 10:13 (sandra)<\/b>26 November 10 - 2pm <\/p>

26\/11\/2021 16:12 (roy)<\/b>Access Repair Aid<\/p>

03\/12\/2021 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51071","activity_ticket_id":"49187","ticket_reference":"HDT50268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Keypad locked out ","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Newport Sandringham","cs_id":"1616","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1616","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"16\/11\/21","activity_end":"2021-11-16 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60450","activity_notes":"Keypad locked out ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2021 10:56 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 09:07 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 13:01 (jane)<\/b>Replaced faulty key pad in security office <\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51072","activity_ticket_id":"49188","ticket_reference":"HDT50269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14564 - To drain down the boiler and re-charge the expansion vessel PO200734257","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Void Office, 30 Wellington Street ","cs_id":"1573","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1573","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/21","activity_end":"2021-11-16 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60451","activity_notes":"To drain down the boiler and re-charge the expansion vessel","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 12:53 (michaelk)<\/b>Completed quoted works 95<\/p>

17\/11\/2021 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51073","activity_ticket_id":"49189","ticket_reference":"HDT50270","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/SW\/14468 - Repairs to fencing","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":null,"ticket_postcode":"SS14","cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/11\/21","activity_end":"2021-11-16 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60452","activity_notes":"Repairs to fencing","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51074","activity_ticket_id":"49139","ticket_reference":"HDT50220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test - For a date in January 2022","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/22","activity_end":"2022-01-17 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60453","activity_notes":"5 Year Fixed Wiring Test - Jan 2022 - 17th Monday - 1pm","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:32 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 10:40 (jane)<\/b>To re-book for beginning of January 2022<\/p>

05\/01\/2022 10:00 (sandra)<\/b>emailed for access Monday 10th <\/p>

06\/01\/2022 14:03 (jane)<\/b> Jan 2022 - 17th Monday - 1pm<\/p>

06\/01\/2022 14:33 (jane)<\/b>Richard - 07860 380000<\/p>

18\/01\/2022 06:57 (alan)<\/b>Electrical inspection <\/p>

18\/01\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51075","activity_ticket_id":"49138","ticket_reference":"HDT50219","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test - 17th December 2021","ticket_address_1":"Flat 3 ","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/21","activity_end":"2021-12-17 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60454","activity_notes":"5 Year Fixed Wiring Test - 17th December 21","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:30 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 06:02 (alan)<\/b>Electrical inspection <\/p>

20\/12\/2021 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51076","activity_ticket_id":"49136","ticket_reference":"HDT50217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test - 17th December 2021","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/21","activity_end":"2021-12-17 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60455","activity_notes":"5 year fixed wiring test - 17th December 21","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:08 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 06:02 (alan)<\/b>Electrical inspection <\/p>

20\/12\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51077","activity_ticket_id":"49135","ticket_reference":"HDT50216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test - 16th December 21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1593","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1593","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/21","activity_end":"2021-12-16 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60456","activity_notes":"5 Year Fixed Wiring Test - 16th December 21","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:05 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 05:57 (alan)<\/b>Electrical inspection <\/p>

17\/12\/2021 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51078","activity_ticket_id":"49134","ticket_reference":"HDT50215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test - 16th December 21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/21","activity_end":"2021-12-16 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60457","activity_notes":"5 year fixed wiring test - 16th December 21","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:04 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 05:57 (alan)<\/b>Electrical inspection <\/p>

17\/12\/2021 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51079","activity_ticket_id":"49133","ticket_reference":"HDT50214","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test - 16th December 21","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1591","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1591","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/21","activity_end":"2021-12-16 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60458","activity_notes":"5 year fixed wiring test - 16th December 21","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:03 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 05:58 (alan)<\/b>Electrical inspection <\/p>

17\/12\/2021 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51080","activity_ticket_id":"49132","ticket_reference":"HDT50213","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test - 15th December ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/12\/21","activity_end":"2021-12-15 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60459","activity_notes":"5 Year Fixed Wiring Test - 15 December 21","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:02 (System)<\/b>Ticket Created<\/p>

16\/12\/2021 07:02 (alan)<\/b>Electrical inspection <\/p>

16\/12\/2021 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51081","activity_ticket_id":"49131","ticket_reference":"HDT50212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test - 17th December 21","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/21","activity_end":"2021-12-17 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60460","activity_notes":"5 Year Fixed Wiring Test - 17th December 21","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2021 09:01 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 06:02 (alan)<\/b>Electrical inspection <\/p>

20\/12\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51082","activity_ticket_id":"49177","ticket_reference":"HDT50258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"IW\/JH\/14557 - Supply and fit new double roller grey blinds to all windows PO200734332","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/01\/22","activity_end":"2022-01-11 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60461","activity_notes":"Tuesday 11th with Travis beteen 11 - 3pm to complete the blinds ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 14:16 (jane)<\/b>Dispatch date 3rd December for new blinds <\/p>

10\/12\/2021 13:43 (jane)<\/b>provide access from 11:15am on Tuesday 14th.<\/p>

14\/12\/2021 15:37 (travis)<\/b>Hire tower,Assist\/fit blinds,Off hire tower.<\/p>

15\/12\/2021 13:28 (iain)<\/b>Blinds.<\/p>

05\/01\/2022 15:56 (sandra)<\/b>booked Tuesday 11th between 11 - 3pm to fit the blinds <\/p>

11\/01\/2022 15:18 (travis)<\/b>Fitting new blinds and disposal of old blinds <\/p>

12\/01\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>

12\/01\/2022 11:50 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51083","activity_ticket_id":"49190","ticket_reference":"HDT50271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"IW\/JH\/14566 - New blind ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/21","activity_end":"2021-11-16 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60462","activity_notes":"New blind ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2021 13:12 (jane)<\/b>Dispatch date of new blind 29\/11<\/p>

13\/12\/2021 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51084","activity_ticket_id":"49191","ticket_reference":"HDT50272","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14552 - Restaurant - Repairs to main door - PAID ON PRO-FORMA V4144","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"16\/11\/21","activity_end":"2021-11-16 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60463","activity_notes":"Restaurant - Repairs to main door ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2021 08:37 (jane)<\/b>Parts on order <\/p>

24\/11\/2021 16:38 (jane)<\/b>Programmed in for 9th December at 8am <\/p>

09\/12\/2021 12:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51085","activity_ticket_id":"49192","ticket_reference":"HDT50273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water supply to shower temperamental for 10am on Wednesday ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/21","activity_end":"2021-11-16 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60464","activity_notes":"Please confirm if you can attend Wednesday at 10am to the abovementioned?The current in-house guest reported that the temperature of the hot water supply in the shower is very temperamental and frequently drops to cold without warning","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 15:59 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:55 (michaelk)<\/b>Attended site to investigate shower temperature and rule out boiler. A replacement shower cartridge is required, will quote to replace.<\/p>

17\/11\/2021 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51086","activity_ticket_id":"49193","ticket_reference":"HDT50274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14527 - quote for filling holes and redecorating? Or just filling of holes if that is all that is needed- for tomorrow please (keys for access)","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/11\/21","activity_end":"2021-11-16 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60465","activity_notes":"Quote been accepted for filling holes and redecoratingall works must be completed by cob Tuesday. 23rd November ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2021 16:02 (jane)<\/b>To be completed by 23rd November <\/p>

24\/11\/2021 12:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51087","activity_ticket_id":"49194","ticket_reference":"HDT50275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/21","activity_end":"2021-11-16 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60466","activity_notes":"List of works Could you check whether there are any exposed electrical wires\/make sure that the electrics have been isolated","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2021 16:39 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 15:56 (sandra)<\/b>delayed until 29th November <\/p>

29\/11\/2021 14:27 (travis)<\/b>Adjusted alignment of main door, adjustment of overhead door closer,fitted new night latch with X3 keys <\/p>

30\/11\/2021 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51088","activity_ticket_id":"49194","ticket_reference":"HDT50275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60467","activity_notes":"List of works Could you check whether there is a separate water supply for the upper parts and have the water isolate to avoid any leaks etc","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2021 16:39 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 15:56 (sandra)<\/b>delayed until 29th November <\/p>

29\/11\/2021 14:27 (travis)<\/b>Adjusted alignment of main door, adjustment of overhead door closer,fitted new night latch with X3 keys <\/p>

30\/11\/2021 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51089","activity_ticket_id":"49194","ticket_reference":"HDT50275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/21","activity_end":"2021-11-29 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60468","activity_notes":"List of works Please could you arrange for the locks to the upper floors at 4 Dansey place to be changed Monday morning Could you please take pictures of the meter reads and send these through to me so that I can progress the COT with the providers","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 16:39 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 15:56 (sandra)<\/b>delayed until 29th November <\/p>

29\/11\/2021 14:27 (travis)<\/b>Adjusted alignment of main door, adjustment of overhead door closer,fitted new night latch with X3 keys <\/p>

30\/11\/2021 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51090","activity_ticket_id":"49195","ticket_reference":"HDT50276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3 lights not working in the common parts ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/21","activity_end":"2021-11-17 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60469","activity_notes":"3 lights not working in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 09:03 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 09:13 (alan)<\/b>Replace 3 blown lamps in common parts<\/p>

17\/11\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51091","activity_ticket_id":"49196","ticket_reference":"HDT50277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out painting following a leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1611","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1611","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/21","activity_end":"2021-11-17 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60470","activity_notes":"To carry out painting following a leak Please confirm time once booked.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 09:10 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 10:57 (sandra)<\/b>asked for Monday. Waiting on instruction <\/p>

05\/12\/2021 21:22 (dean)<\/b>Done 190.00<\/p>

06\/12\/2021 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51092","activity_ticket_id":"49110","ticket_reference":"HDT50191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14487 - Replacement 3 door bathroom mirrored cabinet - To also look at seal around the floor (daywork)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/21","activity_end":"2021-11-17 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60471","activity_notes":"To move electrical shaver socket ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2021 13:45 (jane)<\/b>New cabinet being delivered on Monday 15th November<\/p>

16\/11\/2021 16:33 (jane)<\/b>Tenant will be home tomorrow between 9 and 11am <\/p>

17\/11\/2021 10:23 (travis)<\/b>Not complete,Reconfiguration required to cabinet.<\/p>

17\/11\/2021 12:47 (sandra)<\/b>(Ticket Closed)<\/p>

03\/12\/2021 12:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/12\/2021 12:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51093","activity_ticket_id":"49197","ticket_reference":"HDT50278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lightings in the Bathroom","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/21","activity_end":"2021-11-17 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60472","activity_notes":"Faulty lightings in the Bathroom","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2021 09:26 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51094","activity_ticket_id":"49198","ticket_reference":"HDT50279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14565 - Electrical works and key safe moves PO200734244","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross Security Office ","cs_id":"1617","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1617","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/21","activity_end":"2021-11-17 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60473","activity_notes":"Electrical works and key safe moves ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 09:49 (travis)<\/b>Moving key cabinet ect.<\/p>

26\/11\/2021 07:14 (alan)<\/b>Alter electrical trunking on wall ready for key safe is to be installed<\/p>

26\/11\/2021 10:18 (sandra)<\/b>not ready to move key safes until December<\/p>

06\/12\/2021 11:03 (sandra)<\/b>booked Tuesday morning <\/p>

09\/12\/2021 11:41 (travis)<\/b>Key boxes moved.<\/p>

09\/12\/2021 12:14 (alan)<\/b>Move key cabinets with Travis <\/p>

09\/12\/2021 12:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51095","activity_ticket_id":"49198","ticket_reference":"HDT50279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14565 - Electrical works and key safe moves PO200734244","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross Security Office ","cs_id":"1617","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1617","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/12\/21","activity_end":"2021-12-07 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60474","activity_notes":"Electrical works and key safe moves for TUESDAY MORNING 7TH DECEMBER WITH ALAN ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 09:49 (travis)<\/b>Moving key cabinet ect.<\/p>

26\/11\/2021 07:14 (alan)<\/b>Alter electrical trunking on wall ready for key safe is to be installed<\/p>

26\/11\/2021 10:18 (sandra)<\/b>not ready to move key safes until December<\/p>

06\/12\/2021 11:03 (sandra)<\/b>booked Tuesday morning <\/p>

09\/12\/2021 11:41 (travis)<\/b>Key boxes moved.<\/p>

09\/12\/2021 12:14 (alan)<\/b>Move key cabinets with Travis <\/p>

09\/12\/2021 12:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51096","activity_ticket_id":"49199","ticket_reference":"HDT50280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14569 - New neff gas hob and replacement boiler lower panel ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/21","activity_end":"2021-11-17 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60475","activity_notes":"New neff gas hob and replacement boiler lower panel ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2021 15:58 (sandra)<\/b>tenant will notify us when he is not so busy <\/p>

02\/02\/2022 12:56 (michaelk)<\/b>Attended site and completed quoted works, replacing the gas hob and boiler panels as quoted. Total cost 565.42 ex vat<\/p>

02\/02\/2022 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51097","activity_ticket_id":"49200","ticket_reference":"HDT50281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for today ","ticket_address_1":"Flat 3","ticket_address_2":"62-64 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1354","cs_address_2":"62-64 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1354","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/21","activity_end":"2021-11-17 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60476","activity_notes":"List of works for today Please could you attend today to:- Align the washing machine door Align the f\/f door Align the bedroom doorsPlease check all others doors are aligning wellAnd also install a hanging rail in the walk in closest ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 11:38 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 14:35 (travis)<\/b>All doors adjusted,Washing machine levelled,Fridge realigned.Clothes poles and fittings on order.<\/p>

24\/11\/2021 13:20 (travis)<\/b>High-level,bespoke clothes rails fitted in walk in wardrobe.<\/p>

24\/11\/2021 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51098","activity_ticket_id":"49202","ticket_reference":"HDT50283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Check\/reinstate handrail along staircase ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1475","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1475","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/21","activity_end":"2021-11-17 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60477","activity_notes":"Check\/reinstate handrail along staircase ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 12:26 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 12:43 (travis)<\/b>Refix metal handrail from ground to fourth floors.<\/p>

18\/11\/2021 12:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51099","activity_ticket_id":"49201","ticket_reference":"HDT50282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14530 - Repair ceiling PO200734338","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/21","activity_end":"2021-11-17 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60478","activity_notes":"Deany, the repairs to the ceiling have been completed To apply protection sheeting to room as required and carefully remove any loose parts of the damagedceiling and dispose of correctly, To then re-plasterboard ceiling. tape and join, where required and apply2No coats of white emulsion to repair to match existing.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2021 11:57 (travis)<\/b>Replacement of damaged ceiling in basement.<\/p>

12\/01\/2022 11:47 (jane)<\/b>On hold until surveyor has inspected for more damp issues <\/p>

19\/01\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51100","activity_ticket_id":"49203","ticket_reference":"HDT50284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alarm going off and breaker switched off","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/21","activity_end":"2021-11-17 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60479","activity_notes":"alarm going off and breaker switched off - 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 12:45 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 15:16 (alan)<\/b>Disconnect burglar alarm<\/p>

17\/11\/2021 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51101","activity_ticket_id":"49204","ticket_reference":"HDT50285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement door 2 Gerrard place - Description: Please see attached the photos showing the damaged front door. There are marks showing people trying to open the door with force, could you strengthen the lock for security purposes please ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/21","activity_end":"2021-11-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60480","activity_notes":"Basement door 2 Gerrard place -Description: Please see attached the photos showing the damaged front door. There are marks showing people trying to open the door with force, could you strengthen the lock for security purposes please ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 13:00 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 15:20 (iain)<\/b>Ease and adjust door, lock, keep and closer.<\/p>

17\/11\/2021 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51102","activity_ticket_id":"49205","ticket_reference":"HDT50286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak around ducting ","ticket_address_1":"40 & 42 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 & 42 William IV Street ","cs_id":"1624","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1624","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/21","activity_end":"2021-11-17 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60481","activity_notes":"To attend to leak around ducting ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 13:12 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 15:23 (iain)<\/b>Leak.<\/p>

18\/11\/2021 16:04 (dan)<\/b>Assisted Ian, water test<\/p>

19\/11\/2021 08:54 (iain)<\/b>Sealed extractor, cleared gulley and outlet, water tested.<\/p>

19\/11\/2021 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51103","activity_ticket_id":"49205","ticket_reference":"HDT50286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak around ducting ","ticket_address_1":"40 & 42 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 & 42 William IV Street ","cs_id":"1624","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1624","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/11\/21","activity_end":"2021-11-17 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60482","activity_notes":"To attend to leak around ducting Hi Dan, can you speak to Iain about this, he wants you to attend with him briefly tomorrow using your jetter ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 13:12 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 15:23 (iain)<\/b>Leak.<\/p>

18\/11\/2021 16:04 (dan)<\/b>Assisted Ian, water test<\/p>

19\/11\/2021 08:54 (iain)<\/b>Sealed extractor, cleared gulley and outlet, water tested.<\/p>

19\/11\/2021 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51104","activity_ticket_id":"49206","ticket_reference":"HDT50287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with washing machine - tenant home today ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/21","activity_end":"2021-11-17 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60483","activity_notes":"issue with washing machine - tenant home today Please could attend to the following today(the tenant is home all day to provide access:- I wanted to report an issue with the washing machine. Last week when doing a load of laundry it started smelling like rubber in the apartment. Today as I was doing another load of laundry the machine started smoking and again a strong smell of rubber. Could you send someone to look at it? The machine is quite old. ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 13:50 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 14:44 (jane)<\/b>Checked door seal and filter.Ran quick test but only 5 minutes wash and then spin cycle.Tenant said smoke coming out of the door and I asked if the machine went into drying mode.She said no.Not sure what is wrong.Appliance engineer required <\/p>

17\/11\/2021 15:52 (roy)<\/b>Ran quick cycle but could not smell anything.Checked door seal and checked filter Repair Aid required or new machine<\/p>

19\/11\/2021 13:54 (jane)<\/b>Requested access for Monday 22nd November between 10 and 2pm <\/p>

19\/11\/2021 14:41 (jane)<\/b>Tenant will be home for access on Monday 22nd November between 10 and 2pm <\/p>

24\/11\/2021 10:09 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2021 11:35 (jane)<\/b>Requested access for Thursday, 9th of Dec between 10 and 2pm<\/p>

09\/12\/2021 14:08 (jane)<\/b>To replace the integrated door to the tenant on 7th January 2022 as requested <\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51105","activity_ticket_id":"49207","ticket_reference":"HDT50288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14570 - Replacement bathroom floor - to be carried out MARCH 2022","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60484","activity_notes":"Replacement bathroom floor","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2021 09:14 (sandra)<\/b>asked for access for Monday <\/p>

01\/12\/2021 11:34 (jane)<\/b>Requested access for Monday 13th December <\/p>

02\/12\/2021 09:19 (jane)<\/b>TO BE RE-PROGRAMMED IN FOR MARCH 2022The tenant has come back to me and told me he works from home and can not be disturbed during his working hours.He is planning a trip away in march, please can we put this on hold till march.<\/p>

03\/03\/2022 13:39 (sandra)<\/b>emailed for the 14th <\/p>

03\/03\/2022 14:05 (sandra)<\/b>Replacement flooring will not be going ahead with this one until the tenant is away and tenant will confirm in advance once his tickets are booked.<\/p>

14\/03\/2022 10:39 (sandra)<\/b>(Placed On Hold) <\/p>

20\/12\/2022 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51106","activity_ticket_id":"49208","ticket_reference":"HDT50289","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The laundry machines drying function is not working correctly ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/11\/21","activity_end":"2021-11-17 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60485","activity_notes":"The laundry machines drying function is not working correctly ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2021 13:57 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:53 (jane)<\/b>Requested access for Monday 22\/11 between 10 and 2pm <\/p>

03\/12\/2021 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51107","activity_ticket_id":"49209","ticket_reference":"HDT50290","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14554 - Touch up painting to common areas 10050841","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2-4 Mercer Walk ","cs_id":"1602","cs_address_2":"Covent Garden ","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"1602","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/21","activity_end":"2021-11-17 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60486","activity_notes":"Touch up painting to common areas ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2021 21:21 (dean)<\/b>Done 600.00<\/p>

06\/12\/2021 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51108","activity_ticket_id":"49210","ticket_reference":"HDT50291","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"DS\/SW\/14555 - paint ceiling following leak 10050840","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/21","activity_end":"2021-11-17 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60487","activity_notes":"paint ceiling following leak ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2021 21:21 (dean)<\/b>Done 430.00<\/p>

06\/12\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51109","activity_ticket_id":"49111","ticket_reference":"HDT50192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower seal on door to be replaced - it is damaged - FOR THURSDAY 11\/11 - BETWEEN 11AM AND 3PM ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/21","activity_end":"2021-11-23 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60488","activity_notes":"Shower seal on door to be replaced - it is damaged -Travis we have the shower seal in reception - 23\/11\/21, Tuesday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2021 11:19 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 15:51 (dan)<\/b>New seals to be sourced<\/p>

15\/11\/2021 13:49 (sandra)<\/b>Your handyman checked and measured the shower seal in flat 3.02, 8a Gerrard Street. They have advised that they will order new one and they will need to attend the apartment again.The new dates for access are as follows:17\/11\/21, Wednesday between 11 am and 3 pm19\/11\/21, Friday between 11 am and 3 pm23\/11\/21, Tuesday between 11 am and 3 pm<\/p>

15\/11\/2021 13:49 (sandra)<\/b>part on order -shower seal <\/p>

17\/11\/2021 14:24 (jane)<\/b>23\/11\/21, Tuesday between 11 am and 3 pm<\/p>

17\/11\/2021 16:09 (travis)<\/b>List of works.<\/p>

23\/11\/2021 11:34 (travis)<\/b>Shower door seal fitted.<\/p>

23\/11\/2021 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51110","activity_ticket_id":"49206","ticket_reference":"HDT50287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with washing machine - tenant home today ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/11\/21","activity_end":"2021-11-17 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60489","activity_notes":"issue with washing machine - tenant home today Please could attend to the following today(the tenant is home all day to provide access:- I wanted to report an issue with the washing machine. Last week when doing a load of laundry it started smelling like rubber in the apartment. Today as I was doing another load of laundry the machine started smoking and again a strong smell of rubber. Could you send someone to look at it? The machine is quite old. ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2021 13:50 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 14:44 (jane)<\/b>Checked door seal and filter.Ran quick test but only 5 minutes wash and then spin cycle.Tenant said smoke coming out of the door and I asked if the machine went into drying mode.She said no.Not sure what is wrong.Appliance engineer required <\/p>

17\/11\/2021 15:52 (roy)<\/b>Ran quick cycle but could not smell anything.Checked door seal and checked filter Repair Aid required or new machine<\/p>

19\/11\/2021 13:54 (jane)<\/b>Requested access for Monday 22nd November between 10 and 2pm <\/p>

19\/11\/2021 14:41 (jane)<\/b>Tenant will be home for access on Monday 22nd November between 10 and 2pm <\/p>

24\/11\/2021 10:09 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2021 11:35 (jane)<\/b>Requested access for Thursday, 9th of Dec between 10 and 2pm<\/p>

09\/12\/2021 14:08 (jane)<\/b>To replace the integrated door to the tenant on 7th January 2022 as requested <\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51111","activity_ticket_id":"49211","ticket_reference":"HDT50292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/21","activity_end":"2021-11-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60490","activity_notes":"List of works Reinstate document box-Remove wooden shelving in the common parts-Toilet on 1st flr floor - water keeps running.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 15:30 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 16:20 (travis)<\/b>List of works.<\/p>

17\/11\/2021 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51112","activity_ticket_id":"49212","ticket_reference":"HDT50293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Decorating to water damage ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1179","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1179","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/21","activity_end":"2021-11-17 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60491","activity_notes":"Decorating to water damage with keys tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 15:39 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 19:39 (dean)<\/b>Done 180.00<\/p>

25\/11\/2021 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51113","activity_ticket_id":"49213","ticket_reference":"HDT50294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Painters to decorate following a leak on Wednesday 24th November start time between 8.00am -8.30am \u00e2\u20ac\u201c tenant will be home to provide access, please ensure all areas are covered and furniture is protected.","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/11\/21","activity_end":"2021-11-24 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60492","activity_notes":"Painters to decorate following a leak on Wednesday 24th November start time between 8.00am -8.30am tenant will be home to provide access, please ensure all areas are covered and furniture is protected.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2021 16:23 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 19:35 (dean)<\/b>Done 160.00<\/p>

25\/11\/2021 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51114","activity_ticket_id":"49214","ticket_reference":"HDT50295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is an issue with the intercom tenant can not hear the person on the street side from the flat handset.","ticket_address_1":"Flat 10","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1345","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1345","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/11\/21","activity_end":"2021-11-18 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60493","activity_notes":"There is an issue with the intercom tenant can not hear the person on the street side from the flat handset.","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2021 08:50 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 12:38 (jane)<\/b>For Friday afternoon between 12 and 1pm <\/p>

22\/11\/2021 10:56 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 14:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2022 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51115","activity_ticket_id":"49215","ticket_reference":"HDT50296","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom from street to Flat 3 is not working ","ticket_address_1":"Flat 3, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1559","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1559","ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"18\/11\/21","activity_end":"2021-11-18 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60494","activity_notes":"Intercom from street to Flat 3 is not working ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2021 08:57 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51116","activity_ticket_id":"49216","ticket_reference":"HDT50297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you arrange to to clean out the vent and replace the missing grill in the attached picture in SSY ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/21","activity_end":"2021-11-18 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60495","activity_notes":"Please could you arrange to to clean out the vent and replace the missing grill in the attached picture in SSY ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 09:20 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:10 (jane)<\/b>Vent cover grille on order <\/p>

19\/11\/2021 09:58 (travis)<\/b>Replacement of vent cover,Clearance of vent ect.<\/p>

24\/11\/2021 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51117","activity_ticket_id":"49217","ticket_reference":"HDT50298","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out electrical inspection ","ticket_address_1":"Flat A23, 145 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat A23","cs_id":"1626","cs_address_2":"145 Drury Lane","cs_town":"London","cs_postcode":"WC2B 5TA","ticket_client_site":"1626","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/21","activity_end":"2021-11-18 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60496","activity_notes":"To carry out electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 09:24 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 07:00 (alan)<\/b>Electrical inspection <\/p>

19\/11\/2021 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51118","activity_ticket_id":"49218","ticket_reference":"HDT50299","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replace leaking water heater in the first floor kitchen If this can be looked at before 24 hours that would be good. ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/21","activity_end":"2021-11-18 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60497","activity_notes":"Replace leaking water heater in the first floor kitchen If this can be looked at before 24 hours that would be good. ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 09:45 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:20 (michaelk)<\/b>Attended site to investigate water heater. Leak was actually traced to the kitchen mixer tap which requires changing. There is corrosion from the outlet of the water heater, although not leaking we would recommend changing. Quote to follow. 1hr labour 50<\/p>

18\/11\/2021 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51119","activity_ticket_id":"49219","ticket_reference":"HDT50300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cabin - To carry out PAT testing today ","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"5a Rupert Court ","cs_id":"1126","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1126","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/21","activity_end":"2021-11-18 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60498","activity_notes":"Cabin - To carry out PAT testing today ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 10:37 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:56 (roy)<\/b>Pat test<\/p>

18\/11\/2021 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51120","activity_ticket_id":"49220","ticket_reference":"HDT50301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For Alan to check on the lights. A few are not working. Whilst he's there, can he reinstate a few signs found hanging off the wall. Please enter with master keys","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/21","activity_end":"2021-11-18 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60499","activity_notes":"For Alan to check on the lights. A few are not working. Whilst he's there, can he reinstate a few signs found hanging off the wall. Please enter with master keys","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 10:44 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 07:03 (alan)<\/b>Replace blown lamps Order new light fitting for broken fitting by Flat1Put sign back up<\/p>

22\/12\/2021 08:48 (alan)<\/b>Replace broken light shade to wall light outside flat 1<\/p>

22\/12\/2021 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51121","activity_ticket_id":"49221","ticket_reference":"HDT50302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Summary: 2x extinguishers need re securing to the wall ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/11\/21","activity_end":"2021-11-18 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60500","activity_notes":"Summary: 2x extinguishers need re securing to the wall Description: 24a Newport Court 1x water extinguisher on 1st floor staircase landing and another on staircase leading to flat 3 needs re securing to the wall. The hooks have come off the wall. Keys can be collected from 21a Wardour Street. Photos attached ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 11:15 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 08:36 (iain)<\/b>FE brackets.<\/p>

29\/11\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51122","activity_ticket_id":"49222","ticket_reference":"HDT50303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Summary: Replace the existing fire action signs with British standard signs ","ticket_address_1":"21a and 24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21a and 24a Newport Court ","cs_id":"1628","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1628","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/21","activity_end":"2021-11-18 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60501","activity_notes":"Summary: Replace the existing fire action signs with British standard signs Description: Replace the existing fire action signs with British standard signs for both 21a and 24a Newport Court. I think there are 3 signs in each block. Please replace them with the attached photo and put Charing Cross Rd as the assembly point Keys can be collected from 21a Wardour Street office. ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2021 11:18 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 12:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51123","activity_ticket_id":"49223","ticket_reference":"HDT50304","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light outside common parts street door is not working ","ticket_address_1":"5a Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5a Mercer Street ","cs_id":"1422","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1422","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/21","activity_end":"2021-11-18 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60502","activity_notes":"Light outside common parts street door is not working ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 11:24 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 07:05 (alan)<\/b>Replace broken lamp holder and lamp in outside light <\/p>

19\/11\/2021 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51124","activity_ticket_id":"49224","ticket_reference":"HDT50305","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"2No lights not working outside common parts street door ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"137 Long Acre ","cs_id":"1629","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"1629","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/21","activity_end":"2021-11-18 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60503","activity_notes":"2No lights not working outside common parts street door ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 11:25 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 07:06 (alan)<\/b>Replace blown lamps in 2 outside lights in fittings by door<\/p>

19\/11\/2021 08:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51125","activity_ticket_id":"49225","ticket_reference":"HDT50306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The problem is the intensity of the lighting to the bathroom - 1pm to 2pm today ","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/21","activity_end":"2021-11-18 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60504","activity_notes":"The problem is the intensity of the lighting to the bathroom - 1pm to 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 11:41 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:56 (roy)<\/b>Replaced dimmer module.All ok<\/p>

18\/11\/2021 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51126","activity_ticket_id":"49226","ticket_reference":"HDT50307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Supply and fit fire action sign ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/21","activity_end":"2021-11-18 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60505","activity_notes":"Supply and fit fire action sign Description: Supply and fit fire action sign next to the fire alarm panel at 16 Little Newport Street and put 'opposite the building' as the muster point. Photo attached of sign required ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 12:05 (System)<\/b>Ticket Created<\/p>

18\/11\/2021 14:32 (travis)<\/b>Signage fitted .<\/p>

18\/11\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51127","activity_ticket_id":"49227","ticket_reference":"HDT50308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14529 - Replacement indesit Fridge ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/11\/21","activity_end":"2021-11-18 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60506","activity_notes":"Indesit IFA1.UK1 delivery installation and disposal ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2021 13:13 (jane)<\/b>3 - 5 days lead-time on fridge <\/p>

23\/11\/2021 10:18 (jane)<\/b>Can we book a visit for Friday, 26\/11 for the new fridge to be installed. It will be in the afternoon 12-6 pm<\/p>

25\/11\/2021 13:31 (jane)<\/b>Requested another date, as tenant is unresponsive <\/p>

25\/11\/2021 13:36 (jane)<\/b>The next slot is for Friday, 03\/12, between 12pm and 5pm again, awaiting access <\/p>

30\/11\/2021 09:35 (sandra)<\/b>tenant home for access <\/p>

07\/12\/2021 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51128","activity_ticket_id":"49228","ticket_reference":"HDT50309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend on FRIDAY between 12-3pm the dishwasher is not draining.","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/21","activity_end":"2021-11-19 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60507","activity_notes":"To attend on FRIDAY between 12-3pm the dishwasher is not draining.","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 12:31 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 15:43 (roy)<\/b>Removed hose from trap and was draining ok.But machine appears to be leaking from underneath the machine.Quick test and machine definitely drained.Possibly fault with circuit board.New machine is Repair Aid.Tested sink and washing machine for any leaks.None found<\/p>

19\/11\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51129","activity_ticket_id":"49229","ticket_reference":"HDT50310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating thermostat not working and shower drain blocked - Attending this afternoon via keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/21","activity_end":"2021-11-18 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60508","activity_notes":"Heating thermostat not working - Attending this afternoon via keys Description: The warmafloor thermostat for the main room in flat 3 stopped working. It seems that it is not battery operated, so that is not the issue. Can you please help and send out someone to check and fix it? ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 13:36 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:16 (jane)<\/b>Have ordered new warmafloor thermostat and cleaned out shower trap <\/p>

22\/11\/2021 09:22 (michaelk)<\/b>Attended site to reported heating and drainage faults. A replacement warmafloor thermostat feeding the bed area requires changing. The shower trap was removed and cleaned.<\/p>

22\/11\/2021 11:29 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 16:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2021 10:56 (jane)<\/b>FOR FRIDAY 10TH DECEMBER IN THE AFTEROON, ACCESS VIA KEYS <\/p>

10\/12\/2021 13:19 (alan)<\/b>Replace faulty thermostat in main room<\/p>

10\/12\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 07:45 (michaelk)<\/b>Supplied stat only to Alan.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51130","activity_ticket_id":"49230","ticket_reference":"HDT50311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14572 - Replacement cartridge to shower ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/12\/21","activity_end":"2021-12-24 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60509","activity_notes":"Replacement cartridge to shower For Monday 13th between 9 and 10am ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 14:26 (sandra)<\/b>asked for access for Friday <\/p>

30\/11\/2021 08:36 (jane)<\/b>Monday 12th between 9am-10am <\/p>

14\/12\/2021 09:01 (sandra)<\/b>booked for 24th with keys as guest has left <\/p>

04\/01\/2022 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51131","activity_ticket_id":"49231","ticket_reference":"HDT50312","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"JH\/JH\/14573 - New fanke mixer tap and new water heater -Purchase Order QUOTE10050966 (attached)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/21","activity_end":"2021-11-18 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60510","activity_notes":"New fanke mixer tap and new water heater ","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2021 09:28 (jane)<\/b>Re-booked for Friday morning, new water heater received was faulty <\/p>

29\/11\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51132","activity_ticket_id":"49232","ticket_reference":"HDT50313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For Friday with management keys - the tenant has noticed that the top of the shower tube is leaning onwards.","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/21","activity_end":"2021-11-19 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60511","activity_notes":"For Friday with management keys - the tenant has noticed that the top of the shower tube is leaning onwards.","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 16:33 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 15:15 (roy)<\/b>Refixed shower head and armAll ok<\/p>

19\/11\/2021 15:23 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2021 11:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2021 15:45 (roy)<\/b>Really not sure what the tenant means by 'Top of tube leaning inwards' Tested and all seems ok.Shower rail not loose<\/p>

29\/11\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51133","activity_ticket_id":"49233","ticket_reference":"HDT50314","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Flat 3 86 Portland Place Leak into Flat 2- FOR 2PM TODAY ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/21","activity_end":"2021-11-19 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60512","activity_notes":"Flat 3 86 Portland Place Leak into Flat 2 - FOR 2PM TODAY there is a leak into Flat 2 coming from we think Flat 3 bathroom","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2021 09:38 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 15:20 (roy)<\/b>Flat 2 cupboard is full of damp from shower of flat 3nvestigate leak but shower above and bathroom really needs refurbishing.Blown tiles on shower cubicle wall. Sealant has been used to try and hold tiles together.Shower hose to wash bum will cause problem if tap not shut off properly.Blown cupboard doors below hand basin. Not sure how or whyShower room floor and cubicle showing signs of a leakReally needs work doing to it<\/p>

19\/11\/2021 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51134","activity_ticket_id":"49234","ticket_reference":"HDT50315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with freezer ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60513","activity_notes":"Issue with freezer there is an issue with the freezer - the seal is defective and consequently, air gets in and causes a build up of ice which then prevents the freezer door from closing, which causes a greater build up of ice. tenant has defrosted it several times since moving in but it keeps reoccurring","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2021 11:06 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:53 (jane)<\/b>Requested access for Thursday 25\/11 between 12 and 6pm <\/p>

19\/11\/2021 14:00 (jane)<\/b>Attending on Thursday 25\/11 12-6pm via keys <\/p>

29\/11\/2021 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51135","activity_ticket_id":"49235","ticket_reference":"HDT50316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - awaiting access ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60514","activity_notes":"List of works - awaiting access Two of the kitchen cabinet shelves are crooked and hence do not close properly. This is a relatively old issue as well, not sure what the update is on this one.The toilet sink is clogged, have tried to unclog it myself but was not successful. Can a plumber come to see it?Heating - There are times when the heaters do not work or do not start on time. Not sure if this is an issue with the heaters or with me not knowing how to adjust their settings. With winter quickly approaching - can someone come and check them out?","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2021 11:18 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51136","activity_ticket_id":"49235","ticket_reference":"HDT50316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - awaiting access ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60515","activity_notes":"List of works - awaiting access Two of the kitchen cabinet shelves are crooked and hence do not close properly. This is a relatively old issue as well, not sure what the update is on this one.The toilet sink is clogged, have tried to unclog it myself but was not successful. Can a plumber come to see it?Heating - There are times when the heaters do not work or do not start on time. Not sure if this is an issue with the heaters or with me not knowing how to adjust their settings. With winter quickly approaching - can someone come and check them out?","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2021 11:18 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51137","activity_ticket_id":"49236","ticket_reference":"HDT50317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The commercial tenant reported the below: The shopfront glass is shaking and could fall out at anytime. It seems like it needs a gasket replaced.","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"74 Shaftesbury Avenue ","cs_id":"1631","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1631","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60516","activity_notes":"The commercial tenant reported the below: The shopfront glass is shaking and could fall out at anytime. It seems like it needs a gasket replaced.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2021 11:37 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:33 (travis)<\/b>Secure shop window.<\/p>

19\/11\/2021 13:57 (jane)<\/b>(Ticket Closed)<\/p>

19\/11\/2021 16:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 08:35 (iain)<\/b>Glass and lock.<\/p>

22\/11\/2021 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51138","activity_ticket_id":"49236","ticket_reference":"HDT50317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The commercial tenant reported the below: The shopfront glass is shaking and could fall out at anytime. It seems like it needs a gasket replaced.","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"74 Shaftesbury Avenue ","cs_id":"1631","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1631","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60517","activity_notes":"The commercial tenant reported the below: The shopfront glass is shaking and could fall out at anytime. It seems like it needs a gasket replaced.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2021 11:37 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:33 (travis)<\/b>Secure shop window.<\/p>

19\/11\/2021 13:57 (jane)<\/b>(Ticket Closed)<\/p>

19\/11\/2021 16:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 08:35 (iain)<\/b>Glass and lock.<\/p>

22\/11\/2021 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51139","activity_ticket_id":"49237","ticket_reference":"HDT50318","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Attend site to take down a wooden table on the 4th floor. ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60518","activity_notes":"Attend site to take down a wooden table on the 4th floor. ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2021 11:56 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 15:09 (travis)<\/b>Removal of corner desk and disposal.<\/p>

19\/11\/2021 15:24 (jane)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 08:36 (iain)<\/b>Remove and dispose of desk.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51140","activity_ticket_id":"49238","ticket_reference":"HDT50319","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Description: Remove screen from the reception. ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/21","activity_end":"2021-11-19 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60519","activity_notes":"Description: Remove screen from the reception. ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2021 11:59 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 15:31 (travis)<\/b>Removal of glass screening,Moved to storage area <\/p>

19\/11\/2021 15:42 (jane)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 08:36 (iain)<\/b>Remove qnd dispose of screen.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51141","activity_ticket_id":"49238","ticket_reference":"HDT50319","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Description: Remove screen from the reception. ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/21","activity_end":"2021-11-19 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60520","activity_notes":"Description: Remove screen from the reception. ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2021 11:59 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 15:31 (travis)<\/b>Removal of glass screening,Moved to storage area <\/p>

19\/11\/2021 15:42 (jane)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 08:36 (iain)<\/b>Remove qnd dispose of screen.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51142","activity_ticket_id":"49237","ticket_reference":"HDT50318","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Attend site to take down a wooden table on the 4th floor. ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/21","activity_end":"2021-11-19 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60521","activity_notes":"Attend site to take down a wooden table on the 4th floor. ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2021 11:56 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 15:09 (travis)<\/b>Removal of corner desk and disposal.<\/p>

19\/11\/2021 15:24 (jane)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 08:36 (iain)<\/b>Remove and dispose of desk.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51143","activity_ticket_id":"49239","ticket_reference":"HDT50320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to roof leak ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"22 Wardour Street ","cs_id":"1499","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1499","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/21","activity_end":"2021-11-22 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60522","activity_notes":"To attend to roof leak - FOR MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2021 16:04 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 16:40 (jane)<\/b>Requesting access for Monday 22nd November <\/p>

22\/11\/2021 13:03 (travis)<\/b>Attended and found source of leak to be the restaurant ice machine on the first floor .<\/p>

23\/11\/2021 08:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51144","activity_ticket_id":"49240","ticket_reference":"HDT50321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak on washing machine and inspect dishwasher ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/11\/21","activity_end":"2021-11-19 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60523","activity_notes":"To attend to leak on washing machine and inspect dishwasher","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2021 16:20 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 09:19 (sandra)<\/b>thursday 25\/11 12 - 6pm<\/p>

22\/11\/2021 09:49 (sandra)<\/b>tenant home for access <\/p>

26\/11\/2021 13:55 (sandra)<\/b>new seal ordered <\/p>

01\/12\/2021 14:03 (jane)<\/b>For Friday, tenant home for access <\/p>

07\/12\/2021 16:26 (jane)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 11:59 (jane)<\/b>Drain pump unblocked and appliance levelled <\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51145","activity_ticket_id":"49236","ticket_reference":"HDT50317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The commercial tenant reported the below: The shopfront glass is shaking and could fall out at anytime. It seems like it needs a gasket replaced.","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"74 Shaftesbury Avenue ","cs_id":"1631","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1631","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/21","activity_end":"2021-11-19 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60524","activity_notes":"The commercial tenant reported the below: The shopfront glass is shaking and could fall out at anytime. It seems like it needs a gasket replaced.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2021 11:37 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:33 (travis)<\/b>Secure shop window.<\/p>

19\/11\/2021 13:57 (jane)<\/b>(Ticket Closed)<\/p>

19\/11\/2021 16:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 08:35 (iain)<\/b>Glass and lock.<\/p>

22\/11\/2021 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51146","activity_ticket_id":"49241","ticket_reference":"HDT50322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door not closing ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/21","activity_end":"2021-11-22 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60525","activity_notes":"main front door not closing ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 09:22 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 09:59 (travis)<\/b>Main door slight realignment,Closer adjustment,Overhaul of hinges and lock.<\/p>

22\/11\/2021 11:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51147","activity_ticket_id":"49242","ticket_reference":"HDT50323","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"moving Christmas Decs","ticket_address_1":"Mercer Walk Piazza","ticket_address_2":"Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/21","activity_end":"2021-11-22 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60526","activity_notes":"moving Christmas Decs#Good morning,Hope all is well.Please can you book the boys in to move some Christmas decorations. Please see first attachmentThe yards sign with the 3 other signs will move to the right a bit.The post box will go where the other single yards sign is and the single yard sign will go round the corner in front of H&M, I will be around to show them. Also please can you send the bill For the attention of ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 09:25 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 11:40 (travis)<\/b>Move large Christmas decorations\/ models.<\/p>

22\/11\/2021 12:14 (iain)<\/b>Move decorations.<\/p>

22\/11\/2021 12:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51148","activity_ticket_id":"49243","ticket_reference":"HDT50324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"specialist bulb blown","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/21","activity_end":"2021-11-22 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60527","activity_notes":"specialist bulb blown","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 09:26 (System)<\/b>Ticket Created<\/p>

06\/12\/2021 11:20 (sandra)<\/b>on order <\/p>

19\/01\/2022 09:47 (alan)<\/b>Replace Specialist blown lamps in flat <\/p>

19\/01\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51149","activity_ticket_id":"49244","ticket_reference":"HDT50325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 23 November 2021.","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/21","activity_end":"2021-11-22 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60528","activity_notes":"Gas and PAT compliance testing - 23 November 2021between 9 - 10 am ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2021 09:31 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51150","activity_ticket_id":"48434","ticket_reference":"HDT49515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14404 - Remove 2 high level up lighters to outside of building and replace with new Test and leave working - purchase order PO200720559 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/21","activity_end":"2021-11-22 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60529","activity_notes":"Remove 2 high level up lighters to outside of building and replace with new Test and leave working","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 10:35 (sandra)<\/b>lead time 12th Nov <\/p>

22\/11\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 12:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 12:07 (alan)<\/b>Quoted worksPlus Roy<\/p>

22\/11\/2021 12:50 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 20:18 (roy)<\/b>Assist AlanAll ok<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51151","activity_ticket_id":"48435","ticket_reference":"HDT49516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14402 - Remove 2 high level up lighters to outside of building and replace with new Test and leave working - purchase order PO200720560 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Wardour Street ","cs_id":"1187","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1187","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/21","activity_end":"2021-11-22 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60530","activity_notes":"Remove 2 high level up lighters to outside of building and replace with new Test and leave working","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 12:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 20:18 (roy)<\/b>Assist AlanAll ok<\/p>

24\/11\/2021 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51152","activity_ticket_id":"48444","ticket_reference":"HDT49525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14403 - Remove 4 high level up lighters to outside of building and replace with new Test and leave working","ticket_address_1":"9 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Gerrard Street ","cs_id":"1188","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PL","ticket_client_site":"1188","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/21","activity_end":"2021-11-22 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60531","activity_notes":"Remove 4 high level up lighters to outside of building and replace with new Test and leave working","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 12:08 (alan)<\/b>Quoted works Plus Roy<\/p>

22\/11\/2021 12:50 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 20:19 (roy)<\/b>Assist Alan All ok<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51153","activity_ticket_id":"49245","ticket_reference":"HDT50326","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"cracks in the basement floor, need them to be sealed up ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/21","activity_end":"2021-11-22 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60532","activity_notes":"cracks in the basement floor, need them to be sealed up ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 10:16 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 15:41 (travis)<\/b>Basement ,screeded floor repairs.<\/p>

23\/11\/2021 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51154","activity_ticket_id":"49242","ticket_reference":"HDT50323","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"moving Christmas Decs","ticket_address_1":"Mercer Walk Piazza","ticket_address_2":"Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/21","activity_end":"2021-11-22 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60533","activity_notes":"moving Christmas Decs","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 09:25 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 11:40 (travis)<\/b>Move large Christmas decorations\/ models.<\/p>

22\/11\/2021 12:14 (iain)<\/b>Move decorations.<\/p>

22\/11\/2021 12:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51155","activity_ticket_id":"49246","ticket_reference":"HDT50327","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose door handle","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/21","activity_end":"2021-11-22 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60534","activity_notes":"loose door handle - Lilian to assist with access ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 11:11 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 20:15 (roy)<\/b>Not a door handle but wardrobe door has come off its runner.Managed to rehang but requires two people to do properly <\/p>

23\/11\/2021 10:55 (travis)<\/b>Rehang\/fix sliding cupboard doors.<\/p>

23\/11\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51156","activity_ticket_id":"48434","ticket_reference":"HDT49515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14404 - Remove 2 high level up lighters to outside of building and replace with new Test and leave working - purchase order PO200720559 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/21","activity_end":"2021-11-22 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60535","activity_notes":"Remove 2 high level up lighters to outside of building and replace with new Test and leave working","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2021 10:35 (sandra)<\/b>lead time 12th Nov <\/p>

22\/11\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 12:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 12:07 (alan)<\/b>Quoted worksPlus Roy<\/p>

22\/11\/2021 12:50 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 20:18 (roy)<\/b>Assist AlanAll ok<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51157","activity_ticket_id":"48435","ticket_reference":"HDT49516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14402 - Remove 2 high level up lighters to outside of building and replace with new Test and leave working - purchase order PO200720560 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Wardour Street ","cs_id":"1187","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1187","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/11\/21","activity_end":"2021-11-22 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60536","activity_notes":"Remove 2 high level up lighters to outside of building and replace with new Test and leave working","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2021 09:44 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 12:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/11\/2021 20:18 (roy)<\/b>Assist AlanAll ok<\/p>

24\/11\/2021 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51158","activity_ticket_id":"49247","ticket_reference":"HDT50328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge shelf and fridge door needs adjusting","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/21","activity_end":"2021-12-01 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60537","activity_notes":"fridge shelf and fridge door needs adjustingParts are being brought up by Iain tomorrowFOR WEDNESDAY BETWEEN 12 AND 2PM - KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 12:08 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 20:16 (roy)<\/b>Needs new milk compartment and new freezer door flap<\/p>

23\/11\/2021 14:29 (jane)<\/b>Freezer and fridge parts on order <\/p>

30\/11\/2021 09:53 (sandra)<\/b>asked for access tomorrow <\/p>

01\/12\/2021 12:56 (roy)<\/b>Replaced milk compartment tray and freezer door flap<\/p>

01\/12\/2021 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51159","activity_ticket_id":"49248","ticket_reference":"HDT50329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating is not working and noise behind bedroom wall","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1638","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1638","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/21","activity_end":"2021-11-22 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60538","activity_notes":"heating is not working and noise behind bedroom wallThere are two issues: the heating ceased working for some reason on Friday or Saturday, so my flat is particularly cold, and (it may be related, I am not sure) for the past two days I have noticed a whirring sound emanating intermittently from the right-hand bedroom wall. Both issues are concerning, but it is the latter issue that is of particular concern as it has been inhibiting my ability to sleep.between now and 3pm ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 12:22 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 21:37 (michaelk)<\/b>Attended site to investigate heating problems. Found heating system with no circulation, vented and corrected automatic bypass valve position to allow heat to circulate. Found expansion vessel flooded, which needs changing. Whilst on site we investigated noise in bedroom wall, however no sound could be detected. We inspected the roof area for possible condenser issues, there is a condenser right outside the bathroom window but wasn't running at the time of visit and is probably controlled from the restaurant. Will provide a quote for the exp vessel. 2hrs labour.Note; Boiler heat up time seems slow, replacement boiler could be required going forward.<\/p>

23\/11\/2021 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51160","activity_ticket_id":"49249","ticket_reference":"HDT50330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is showing e06 ERROR","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/21","activity_end":"2021-11-22 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60539","activity_notes":"washing machine is showing e06 ERRORaccess with keys today to see if it is just a blockage ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 12:40 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 14:01 (roy)<\/b>Drained machine and something plastic trapped in the pump. Cleaned and Cleared and now draining but propeller may be damaged as it is making a noise.But it is workingMay need Repair Aid<\/p>

23\/11\/2021 10:39 (jane)<\/b>Thursday between 12 6pm - KEYS FOR ACCESS <\/p>

03\/12\/2021 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51161","activity_ticket_id":"49250","ticket_reference":"HDT50331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14575 - replacement video monitor","ticket_address_1":"Flat 10","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1345","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1345","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"22\/11\/21","activity_end":"2021-11-22 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60540","activity_notes":"replacement video monitor","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51162","activity_ticket_id":"49251","ticket_reference":"HDT50332","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"intercom not working","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"22\/11\/21","activity_end":"2021-11-22 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60541","activity_notes":"intercom not working","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2021 13:40 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51163","activity_ticket_id":"49246","ticket_reference":"HDT50327","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose door handle","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/21","activity_end":"2021-11-22 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60542","activity_notes":"loose door handle - Lilian to assist with access ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 11:11 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 20:15 (roy)<\/b>Not a door handle but wardrobe door has come off its runner.Managed to rehang but requires two people to do properly <\/p>

23\/11\/2021 10:55 (travis)<\/b>Rehang\/fix sliding cupboard doors.<\/p>

23\/11\/2021 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51164","activity_ticket_id":"49249","ticket_reference":"HDT50330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is showing e06 ERROR","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/11\/21","activity_end":"2021-11-22 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60543","activity_notes":"washing machine is showing e06 ERROR","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2021 12:40 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 14:01 (roy)<\/b>Drained machine and something plastic trapped in the pump. Cleaned and Cleared and now draining but propeller may be damaged as it is making a noise.But it is workingMay need Repair Aid<\/p>

23\/11\/2021 10:39 (jane)<\/b>Thursday between 12 6pm - KEYS FOR ACCESS <\/p>

03\/12\/2021 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51165","activity_ticket_id":"49253","ticket_reference":"HDT50334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"4 post box locks to be changed ","ticket_address_1":"21\/22 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/21","activity_end":"2021-11-22 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60544","activity_notes":"4 post box locks to be changed ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 15:57 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 07:00 (roy)<\/b>Replaced locks<\/p>

24\/11\/2021 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51166","activity_ticket_id":"49254","ticket_reference":"HDT50335","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire rated works ","ticket_address_1":"34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Cranbourn Street ","cs_id":"1640","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1640","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/21","activity_end":"2021-11-22 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60545","activity_notes":"fire rated works A double socket has been installed in the entrance lobby cupboard partition. The telecom cables also penetrate this partition. The services cupboard needs to have 60min fire separation from the entrance lobby, so a fire rated back box, intumescent sealant etc need to be installed to ensure the 60min fire separation is maintained. ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 16:34 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 13:22 (travis)<\/b>H&S Works to g\/floor electricity cupboard,Fire proofing.<\/p>

24\/11\/2021 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51167","activity_ticket_id":"49255","ticket_reference":"HDT50336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator not heating up","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/21","activity_end":"2021-11-22 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60546","activity_notes":"radiator not heating up","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2021 16:40 (System)<\/b>Ticket Created<\/p>

22\/11\/2021 20:17 (roy)<\/b>Thermostatic control valves stuck.Ease and adjusted All ok<\/p>

23\/11\/2021 08:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51168","activity_ticket_id":"49252","ticket_reference":"HDT50333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14576 - electronic keypad replacement PO200735159","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Newport Sandringham ","cs_id":"1636","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1636","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"22\/11\/21","activity_end":"2021-11-22 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60547","activity_notes":"electronic keypad replacement ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2021 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51169","activity_ticket_id":"49229","ticket_reference":"HDT50310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating thermostat not working and shower drain blocked - Attending this afternoon via keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/21","activity_end":"2021-12-10 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60548","activity_notes":"Heating thermostat not working and shower drain blocked - Attending this afternoon via keys Description: The warmafloor thermostat for the main room in flat 3 stopped working. It seems that it is not battery operated, so that is not the issue. Can you please help and send out someone to check and fix it? ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 13:36 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:16 (jane)<\/b>Have ordered new warmafloor thermostat and cleaned out shower trap <\/p>

22\/11\/2021 09:22 (michaelk)<\/b>Attended site to reported heating and drainage faults. A replacement warmafloor thermostat feeding the bed area requires changing. The shower trap was removed and cleaned.<\/p>

22\/11\/2021 11:29 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 16:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2021 10:56 (jane)<\/b>FOR FRIDAY 10TH DECEMBER IN THE AFTEROON, ACCESS VIA KEYS <\/p>

10\/12\/2021 13:19 (alan)<\/b>Replace faulty thermostat in main room<\/p>

10\/12\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 07:45 (michaelk)<\/b>Supplied stat only to Alan.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51170","activity_ticket_id":"48832","ticket_reference":"HDT49913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC checks 22\/11\/21 to be be completed by close of business on 23\/11\/21","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/21","activity_end":"2021-12-10 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60549","activity_notes":"To attend faulty shower screen & remove clothes box urgentwith Michael ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 08:50 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 14:26 (iain)<\/b>ITC's and meter readings.<\/p>

24\/11\/2021 06:56 (roy)<\/b>Replaced numerous bulbs.NTR as circular bulb in mirror not in stock. <\/p>

24\/11\/2021 08:21 (iain)<\/b>ITC's.<\/p>

24\/11\/2021 12:37 (iain)<\/b>ITC's. Mastic worktop.<\/p>

25\/11\/2021 16:39 (roy)<\/b>Replaced circular bulb bet now need new ballast unit.Replaced 2 dimmer knobs Removed items of clothing Removed broken shower door panel<\/p>

06\/12\/2021 11:09 (sandra)<\/b>ballasts booked for Friday with MK <\/p>

10\/12\/2021 16:28 (roy)<\/b>Replaced ballast unit in bathroom mirror light.With Alan<\/p>

13\/12\/2021 08:36 (roy)<\/b>Returned and fitted ballast unit in mirror.All okReturned again late in day as Deepa wanted to reset gas and electric meters as both had run out<\/p>

13\/12\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51171","activity_ticket_id":"49256","ticket_reference":"HDT50337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues for today ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/21","activity_end":"2021-11-23 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60550","activity_notes":"Electrical issues for today - ACCESS VIA KEYS FOR TODAY Please could you attend today the tenant has reported the following:- The switch for the wall lights in the kitchen\/living area of my flat has broken. The bulbs in both lights were working and it feels like the switch has broken (it wont click like normal). Also, the socket in my bathroom doesnt work. ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 10:22 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 12:59 (alan)<\/b>Replace faulty dimmer module and non-dimmable lamp in wall light<\/p>

23\/11\/2021 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51172","activity_ticket_id":"49257","ticket_reference":"HDT50338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door not closing ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/21","activity_end":"2021-11-23 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60551","activity_notes":"Main door not closing ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 10:25 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 10:57 (travis)<\/b>Refix extinguisher in common area,Overhaul main door and adjustment of main door closer.<\/p>

23\/11\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51173","activity_ticket_id":"49258","ticket_reference":"HDT50339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Showerhead has fallen off; it may need to be replaced also please could the contractor take lime scale remover to remove the heavy lime near the toilet sink.- tenant home ","ticket_address_1":"Flat 3, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1559","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1559","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/21","activity_end":"2021-11-23 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60552","activity_notes":" Showerhead has fallen off; it may need to be replaced also please could the contractor take lime scale remover to remove the heavy lime near the toilet sink.- tenant home ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 10:48 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 06:55 (michaelk)<\/b>Attended site to investigate issues reported. Collected replacement shower head and liased with roy to complete all problems. 1hr labour plus parts. Total 143ex vat.<\/p>

24\/11\/2021 06:57 (roy)<\/b>Visited 2pm and returned at 3.30 but no access<\/p>

24\/11\/2021 11:56 (roy)<\/b>Replaced shower head Removed basin tap spout to clean filter thoroughly using chemicalCleaned shower hose head<\/p>

24\/11\/2021 12:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51174","activity_ticket_id":"49186","ticket_reference":"HDT50267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14562 - Replacement Oven - option one - Montpellier PO200734327","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/21","activity_end":"2021-11-26 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60553","activity_notes":"Replacement Oven - Friday 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 10:13 (sandra)<\/b>26 November 10 - 2pm <\/p>

26\/11\/2021 16:12 (roy)<\/b>Access Repair Aid<\/p>

03\/12\/2021 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51175","activity_ticket_id":"49259","ticket_reference":"HDT50340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove these items from Horse and Dolphin Yard.","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Horse & Dolphin Yard ","cs_id":"1644","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1644","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/21","activity_end":"2021-11-23 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60554","activity_notes":"To remove these items from Horse and Dolphin Yard.There is a door, wooden panels, pallets and some black metal frames in the corner. And anything else that accumulates in the meantime. ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 11:22 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 07:42 (travis)<\/b>Removal of rubbish.<\/p>

24\/11\/2021 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51176","activity_ticket_id":"49258","ticket_reference":"HDT50339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Showerhead has fallen off; it may need to be replaced also please could the contractor take lime scale remover to remove the heavy lime near the toilet sink.- tenant home ","ticket_address_1":"Flat 3, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1559","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1559","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/21","activity_end":"2021-11-23 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60555","activity_notes":" Showerhead has fallen off; it may need to be replaced also please could the contractor take lime scale remover to remove the heavy lime near the toilet sink.- tenant home ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 10:48 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 06:55 (michaelk)<\/b>Attended site to investigate issues reported. Collected replacement shower head and liased with roy to complete all problems. 1hr labour plus parts. Total 143ex vat.<\/p>

24\/11\/2021 06:57 (roy)<\/b>Visited 2pm and returned at 3.30 but no access<\/p>

24\/11\/2021 11:56 (roy)<\/b>Replaced shower head Removed basin tap spout to clean filter thoroughly using chemicalCleaned shower hose head<\/p>

24\/11\/2021 12:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51177","activity_ticket_id":"49261","ticket_reference":"HDT50342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - To reset system - FOR TODAY ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/21","activity_end":"2021-11-23 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60556","activity_notes":"No heating - To reset system - FOR TODAY collect management keys access the apartment.The main door entry code is 1967 enter; incase the engineer does not have this handy.Also please could the engineer provide us the name\/model or instructions on how to turn on\/off the heating when needed as the service apartment have had an issue with this previously. (if we have exact details we maybe able to obtain the user manual for the system from the manufacturers.)","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 11:37 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 06:57 (michaelk)<\/b>Attended site to investigate heating failure. Re-pressuried heating system and increased boiler thermostat which was holding off heating. Manuals to follow, however complete heating controls may need to be investigated. 1hr labour 50.<\/p>

24\/11\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 09:26 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2021 16:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2021 20:30 (michaelk)<\/b>Attended site to investigate heating including manifold in flat. Rectified electrical fault on heating manifold, and had to change all 12mm seals on actuators to stop numerous leaks. There is 1 controller which is faulty in the bedrooms, I have bypassed the actuators to allow heating in these areas and is operated off of the other controllers. Will quote to change. 3hrs labour plus parts 184 ex vat.<\/p>

01\/12\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51178","activity_ticket_id":"49261","ticket_reference":"HDT50342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - To reset system - FOR TODAY ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/21","activity_end":"2021-11-23 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60557","activity_notes":"No heating - To reset system - FOR TODAY collect management keys access the apartment.The main door entry code is 1967 enter; incase the engineer does not have this handy.Also please could the engineer provide us the name\/model or instructions on how to turn on\/off the heating when needed as the service apartment have had an issue with this previously. (if we have exact details we maybe able to obtain the user manual for the system from the manufacturers.)","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2021 11:37 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 06:57 (michaelk)<\/b>Attended site to investigate heating failure. Re-pressuried heating system and increased boiler thermostat which was holding off heating. Manuals to follow, however complete heating controls may need to be investigated. 1hr labour 50.<\/p>

24\/11\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 09:26 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2021 16:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2021 20:30 (michaelk)<\/b>Attended site to investigate heating including manifold in flat. Rectified electrical fault on heating manifold, and had to change all 12mm seals on actuators to stop numerous leaks. There is 1 controller which is faulty in the bedrooms, I have bypassed the actuators to allow heating in these areas and is operated off of the other controllers. Will quote to change. 3hrs labour plus parts 184 ex vat.<\/p>

01\/12\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51179","activity_ticket_id":"49262","ticket_reference":"HDT50343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14583 - Redecoration works ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/21","activity_end":"2021-11-23 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60558","activity_notes":"Redecoration works Please go ahead asap, please could you confirm when works on this will be complete.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2021 21:25 (dean)<\/b>Done 310.00<\/p>

06\/12\/2021 09:19 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51180","activity_ticket_id":"49263","ticket_reference":"HDT50344","ticket_client":"1961","client_name":"August Equity","ticket_title":"replacement lights in the office ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/21","activity_end":"2021-11-23 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60559","activity_notes":"replacement lights in the office 4 are not working ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 12:48 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 07:28 (alan)<\/b>Look at various high level lights not working and order lamps<\/p>

10\/12\/2021 10:55 (alan)<\/b>Check lights in office all found to be working <\/p>

10\/12\/2021 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51181","activity_ticket_id":"49264","ticket_reference":"HDT50345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler\/heating not working - TENANT HOME - TO CALL LILIAN BEFOREHAND","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/21","activity_end":"2021-11-23 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60560","activity_notes":"Boiler\/heating not working - TENANT HOME - TO CALL LILIAN BEFOREHAND","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 13:11 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 06:59 (roy)<\/b>Boiler is working but appears to be fault with the tempature controls<\/p>

24\/11\/2021 11:10 (michaelk)<\/b>Attended site to investigate heating faults. Re-configured controls to suit tenant and re-paired controller to boiler. Two radiators in the living room were left fully operational. 2hrs labour 95<\/p>

24\/11\/2021 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51182","activity_ticket_id":"49265","ticket_reference":"HDT50346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement glass to existing bathroom cabinet doors, Also please could you complete the seal around the bathroom floor and tighten the toilet roll holder.- FOR MORNING MONDAY 6TH DECEMBER, TRNANT HOME ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/21","activity_end":"2021-12-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60561","activity_notes":"Replacement glass to existing bathroom cabinet doors, Also please could you complete the seal around the bathroom floor and tighten the toilet roll holder. FOR MORNING MONDAY 6TH DECEMBER, TENANT HOME","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 13:30 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 10:20 (sandra)<\/b>Glass with AIK <\/p>

30\/11\/2021 12:01 (jane)<\/b>Cabinets should be ready early next week <\/p>

06\/12\/2021 10:00 (travis)<\/b>Mirrored doors , list of works.<\/p>

06\/12\/2021 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51183","activity_ticket_id":"49266","ticket_reference":"HDT50347","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"various lights not working ","ticket_address_1":"Unit 4","ticket_address_2":"Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 4","cs_id":"1645","cs_address_2":"Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1645","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/21","activity_end":"2021-11-23 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60562","activity_notes":"various lights not working ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 14:19 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 14:05 (alan)<\/b>Replace various blown lamps in unitQuote to replace LED strip light and report back that light fittings over staircase are not available <\/p>

26\/11\/2021 14:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51184","activity_ticket_id":"49264","ticket_reference":"HDT50345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler\/heating not working - TENANT HOME - TO CALL LILIAN BEFOREHAND","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/21","activity_end":"2021-11-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60563","activity_notes":"Mike, Roy has been but can't get some the rads working Tenant is home between 9 and 10am tomorrow (Weds)Boiler\/heating not working - TENANT HOME - TO CALL LILIAN BEFOREHAND","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 13:11 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 06:59 (roy)<\/b>Boiler is working but appears to be fault with the tempature controls<\/p>

24\/11\/2021 11:10 (michaelk)<\/b>Attended site to investigate heating faults. Re-configured controls to suit tenant and re-paired controller to boiler. Two radiators in the living room were left fully operational. 2hrs labour 95<\/p>

24\/11\/2021 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51185","activity_ticket_id":"49267","ticket_reference":"HDT50348","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Heating issues - keys via office by arrangement ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/21","activity_end":"2021-11-23 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60564","activity_notes":"Heating issues - keys via office by arrangement ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2021 15:34 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51186","activity_ticket_id":"49268","ticket_reference":"HDT50349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Touch up removed signage","ticket_address_1":"7-9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Wardour Street ","cs_id":"1646","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1646","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/21","activity_end":"2021-11-23 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60565","activity_notes":"Touch up removed signage ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 15:41 (System)<\/b>Ticket Created<\/p>

05\/12\/2021 21:24 (dean)<\/b>Done 100.00<\/p>

06\/12\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51187","activity_ticket_id":"49269","ticket_reference":"HDT50350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Touch up removed signage","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"8a Gerrard Street ","cs_id":"1647","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1647","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/21","activity_end":"2021-11-23 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60566","activity_notes":"Touch up removed signage","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 15:44 (System)<\/b>Ticket Created<\/p>

05\/12\/2021 21:23 (dean)<\/b>Done 110.00<\/p>

06\/12\/2021 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51188","activity_ticket_id":"49270","ticket_reference":"HDT50351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Touch up removed signage","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/21","activity_end":"2021-11-23 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60567","activity_notes":"Touch up removed signage","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 15:45 (System)<\/b>Ticket Created<\/p>

05\/12\/2021 21:23 (dean)<\/b>Done 110.00<\/p>

06\/12\/2021 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51189","activity_ticket_id":"49271","ticket_reference":"HDT50352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating has stopped working again - for today via management keys ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1638","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1638","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/21","activity_end":"2021-11-24 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60568","activity_notes":"Heating has stopped working again - for today via management keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 08:52 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 12:08 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 12:14 (michaelk)<\/b>Re-attended heating call, unfortunately all problems are being caused by the expansion vessel which we desperately need to change. 1hr labour 50<\/p>

26\/11\/2021 14:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2021 14:43 (sandra)<\/b>fitted an expansion vessel. Boiler still losing pressure. returning Monday to fit a new PSV <\/p>

26\/11\/2021 16:13 (roy)<\/b>Supply heaters<\/p>

29\/11\/2021 10:28 (michaelk)<\/b>Attended site and fitted replacement prv to heating system, will re-attend this afternoon to check on progress.<\/p>

30\/11\/2021 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51190","activity_ticket_id":"48832","ticket_reference":"HDT49913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC checks 22\/11\/21 to be be completed by close of business on 23\/11\/21","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/21","activity_end":"2021-11-24 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60569","activity_notes":"To carry out ITC checks 22\/11\/21 to be be completed by close of business on 23\/11\/21","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2021 08:50 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 14:26 (iain)<\/b>ITC's and meter readings.<\/p>

24\/11\/2021 06:56 (roy)<\/b>Replaced numerous bulbs.NTR as circular bulb in mirror not in stock. <\/p>

24\/11\/2021 08:21 (iain)<\/b>ITC's.<\/p>

24\/11\/2021 12:37 (iain)<\/b>ITC's. Mastic worktop.<\/p>

25\/11\/2021 16:39 (roy)<\/b>Replaced circular bulb bet now need new ballast unit.Replaced 2 dimmer knobs Removed items of clothing Removed broken shower door panel<\/p>

06\/12\/2021 11:09 (sandra)<\/b>ballasts booked for Friday with MK <\/p>

10\/12\/2021 16:28 (roy)<\/b>Replaced ballast unit in bathroom mirror light.With Alan<\/p>

13\/12\/2021 08:36 (roy)<\/b>Returned and fitted ballast unit in mirror.All okReturned again late in day as Deepa wanted to reset gas and electric meters as both had run out<\/p>

13\/12\/2021 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51191","activity_ticket_id":"49272","ticket_reference":"HDT50353","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To fill void behind fire alarm panel with fireboarding ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/11\/21","activity_end":"2021-11-24 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60570","activity_notes":"To fill void behind fire alarm panel with fireboarding please contact Randall on arrival 07795-686204.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 11:03 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 13:16 (travis)<\/b>Filled over void around fire alarm panel.<\/p>

25\/11\/2021 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51192","activity_ticket_id":"49273","ticket_reference":"HDT50354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue of the kitchen sink? The drain is is beginning to flood again - FOR THURSDAY MORNING AT 9AM ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/21","activity_end":"2021-11-25 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60571","activity_notes":"FOR 9AM ON THURSDAY issue of the kitchen sink? The drain is is beginning to flood again. ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 12:06 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 12:16 (jane)<\/b>Requested access for 9am on Thursday <\/p>

25\/11\/2021 11:18 (roy)<\/b>Sucked out rubbish inside of pipe then used worm to clear.Used aqua vac to suck out remaining.Tested thoroughly and all ok<\/p>

25\/11\/2021 12:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51193","activity_ticket_id":"49274","ticket_reference":"HDT50355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14584 - Repair boiler - OPTION ONE ONLY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1638","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1638","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/21","activity_end":"2021-11-24 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60572","activity_notes":"To replace expansion vessel ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 08:48 (michaelk)<\/b>Attended site to replace faulty expansion vessel to heating system. Completed work and left fully operational. 2hrs labour plus parts, total 174.98ex vat.<\/p>

26\/11\/2021 12:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51194","activity_ticket_id":"49275","ticket_reference":"HDT50356","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"buzz entry to premises isnt working ","ticket_address_1":"22 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Goodge Street ","cs_id":"1648","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1648","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/11\/21","activity_end":"2021-11-24 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60573","activity_notes":"buzz entry to premises isnt working ","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2021 12:16 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51195","activity_ticket_id":"49276","ticket_reference":"HDT50357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights not working in the common parts ","ticket_address_1":"30 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Charlotte Street ","cs_id":"1649","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1649","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/21","activity_end":"2021-11-24 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60574","activity_notes":"Lights not working in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 12:39 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 07:01 (alan)<\/b>Investigate lights in common parts not working Fault found to be lights left turned off following emergency light test Once turn back on found 3 down lighters not working, ordered replacements<\/p>

26\/11\/2021 14:03 (alan)<\/b>Return to site and replace 3 faulty down lighters<\/p>

26\/11\/2021 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51196","activity_ticket_id":"49277","ticket_reference":"HDT50358","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"4No lights not working in office ","ticket_address_1":"2nd Floor Office, 17 Sliingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office, 17 Sliingsby Place ","cs_id":"1650","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1650","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/21","activity_end":"2021-11-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60575","activity_notes":"4No lights not working in office ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 15:00 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 07:13 (alan)<\/b>Replace 4 blown lamps and 2 faulty ballets <\/p>

26\/11\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51197","activity_ticket_id":"49278","ticket_reference":"HDT50359","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To remove power supply for heater and light fitting on 1st floor rear staircase ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/21","activity_end":"2021-11-24 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60576","activity_notes":"To remove power supply for heater and light fitting on 1st floor rear staircase ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 15:01 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 07:02 (alan)<\/b>Remove power supply for heater and light fitting on 1st floor rear staircase <\/p>

25\/11\/2021 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51198","activity_ticket_id":"49279","ticket_reference":"HDT50360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14587 - Install a booster pump - PO200735642","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 Wardour Street ","cs_id":"1368","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1368","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/21","activity_end":"2021-11-24 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60577","activity_notes":"Install a booster pump","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2021 14:16 (jane)<\/b>Requested access for Wednesday 22nd December <\/p>

26\/01\/2022 11:45 (michaelk)<\/b>Supplied and fitted replacement gas safety shut off button, to kitchen.Left fully operational. 2hrs labour plus part. Total 133 ex vat.<\/p>

26\/01\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 14:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/03\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51199","activity_ticket_id":"49280","ticket_reference":"HDT50361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out investigation works to water pressure ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/22","activity_end":"2022-01-28 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60578","activity_notes":"This is booked in for the 23rd and tenant will be home To carry out investigation works to water pressure Further investigation works are required to open up boxing in the bathroom which we think could allow us to install a pumpUPDATE FROM ROY Opened up box surround to expose pipe work. Michael correct that there is a isolating valve in situ. Refixed box surround but easy to remove when Michael returns. Will need lick of paint when he has finished","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2021 15:13 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 09:31 (sandra)<\/b>asked to attend Wednesday morning. <\/p>

02\/12\/2021 08:58 (jane)<\/b>Confirmed for Friday 3rd December, tenant will be home <\/p>

03\/12\/2021 12:44 (roy)<\/b>Opened up box surround to expose pipe work.Michael correct that there is a isolating valve in situ.Refixed box surround but easy to remove when Michael returns.Will need lick of paint when he has finished<\/p>

08\/12\/2021 13:06 (jane)<\/b>For Friday afternoon 10th December between 4 and 5:30pm, tenant will provide access <\/p>

14\/12\/2021 09:14 (sandra)<\/b>tenant has covid and we have asked to book this in on 23rd or 24th.Waiting for approval. <\/p>

14\/12\/2021 10:09 (sandra)<\/b>confirmed 23rd with tenant <\/p>

23\/12\/2021 13:47 (jane)<\/b>Requested access for 28th January 2022 - To take a look at the windows for a price too <\/p>

25\/01\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51200","activity_ticket_id":"49281","ticket_reference":"HDT50362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/21","activity_end":"2021-11-24 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60579","activity_notes":"No hot water ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 15:38 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 15:39 (alan)<\/b>Repair loose connection test and leave working<\/p>

24\/11\/2021 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51201","activity_ticket_id":"49282","ticket_reference":"HDT50363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY2 ND DECEMBER ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60580","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 15:50 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 11:35 (michaelk)<\/b>Completed required certs 140<\/p>

02\/12\/2021 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51202","activity_ticket_id":"49283","ticket_reference":"HDT50364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaks from boiler - to call Dom on arrival 07537 921406","ticket_address_1":"Flat 5, 1a Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/11\/21","activity_end":"2021-11-24 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60581","activity_notes":"Leaks from boiler - to call Dom on arrival 07537 921406","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 15:57 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 17:26 (roy)<\/b>Leaks from boiler???No one mentioned this. They just said boiler not working and not heating.Found boiler working ok but found someone tampering with the boiler. Apparently pressure was at 3.4 bar and they reduced the pressure by releasing water from the radiator.Released one thermostatic valve and increased temperature on the boiler<\/p>

03\/12\/2021 11:10 (jane)<\/b>Monday, 06\/12\/21 between 11 am and 3 pm<\/p>

06\/12\/2021 13:24 (michaelk)<\/b>Attended site to boiler leak. Found leak on condense trap which had a faulty non return valve. Removed non return valve as this wasn't required and repaired trap. Left fully operational. 2hrs labour 95<\/p>

06\/12\/2021 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51203","activity_ticket_id":"49284","ticket_reference":"HDT50365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR THURSDAY 25TH NOVEMBER AT 1PM, TENANT AGREED ACCESS ","ticket_address_1":"Flat 3a, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3a","cs_id":"1652","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1652","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/21","activity_end":"2021-11-25 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60582","activity_notes":"To carry out full compliance testing - FOR THURSDAY 25TH NOVEMBER AT 1PM, TENANT AGREED ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 16:20 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 08:51 (michaelk)<\/b>Completed full compliance 185<\/p>

26\/11\/2021 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51204","activity_ticket_id":"49285","ticket_reference":"HDT50366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 3, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1653","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"1653","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/11\/21","activity_end":"2021-11-24 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60583","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2021 16:31 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 08:45 (jane)<\/b>Engineer attending Monday, 29\/11 in the morning 8-12pm<\/p>

29\/11\/2021 09:45 (travis)<\/b>Access for repair aid,w\/machine repaired and tested <\/p>

30\/11\/2021 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51205","activity_ticket_id":"49286","ticket_reference":"HDT50367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can the engineer attend today the tenant has reported no hot water in the flat There is no hot water from the taps either.","ticket_address_1":"Flat 2, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/21","activity_end":"2021-11-25 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60584","activity_notes":"Please can the engineer attend today the tenant has reported no hot water in the flat There is no hot water from the taps either.Tenant is home today to provide access from 10:30 am until 2:30 pm today.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 09:13 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 08:50 (michaelk)<\/b>Attended site to investigate hot water off peak problem. Traced fault to the spur feeding the off peak supply, collected replacement spur and fitted. Tested supply and element on completion, left fully operational. 3hrs labour plus part, total 146 ex vat.<\/p>

26\/11\/2021 12:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51206","activity_ticket_id":"49283","ticket_reference":"HDT50364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaks from boiler - to call Dom on arrival 07537 921406","ticket_address_1":"Flat 5, 1a Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/21","activity_end":"2021-12-06 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60585","activity_notes":"Monday, 06\/12\/21 between 11 am and 3 pmThank you for organise the handyman to come and check the boiler. He managed to get the heating.However, the leak from the boiler outflow was not fixed. Can you organise for a boiler engineer to check?","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 15:57 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 17:26 (roy)<\/b>Leaks from boiler???No one mentioned this. They just said boiler not working and not heating.Found boiler working ok but found someone tampering with the boiler. Apparently pressure was at 3.4 bar and they reduced the pressure by releasing water from the radiator.Released one thermostatic valve and increased temperature on the boiler<\/p>

03\/12\/2021 11:10 (jane)<\/b>Monday, 06\/12\/21 between 11 am and 3 pm<\/p>

06\/12\/2021 13:24 (michaelk)<\/b>Attended site to boiler leak. Found leak on condense trap which had a faulty non return valve. Removed non return valve as this wasn't required and repaired trap. Left fully operational. 2hrs labour 95<\/p>

06\/12\/2021 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51207","activity_ticket_id":"49287","ticket_reference":"HDT50368","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"SW\/SW\/14538 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/11\/21","activity_end":"2021-11-25 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60586","activity_notes":"If these works can be completed during the Christmas break that would be great. I spoke to Dean and he suggested the works could be completed from (Saturday 11th December through to Friday 17th December)Let me know when the work can be booked in. ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 11:12 (jane)<\/b>Will commence Saturday 11th December through to Friday 17th December <\/p>

10\/01\/2022 17:51 (dean)<\/b>Done 4030.00<\/p>

11\/01\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51208","activity_ticket_id":"49288","ticket_reference":"HDT50369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14568 - Replacement shower ","ticket_address_1":"Flat 2, 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1620","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NE","ticket_client_site":"1620","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/21","activity_end":"2021-12-03 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60587","activity_notes":"Replacement shower - FOR FRIDAY 3RD DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 09:47 (sandra)<\/b>booked for Monday <\/p>

01\/12\/2021 09:40 (jane)<\/b>Programmed for Friday 3rd December <\/p>

03\/12\/2021 13:57 (michaelk)<\/b>Attended site to carry out quoted works replacing triton shower. Completed work, total 463.50 ex vat.<\/p>

03\/12\/2021 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51209","activity_ticket_id":"49289","ticket_reference":"HDT50370","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To remove the sign outside (Stafford Capital) and keep once removed - Anwar will meet engineer on site 1st December at 10:30am ","ticket_address_1":"24 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24 Old Bond Street ","cs_id":"120","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 4AL","ticket_client_site":"120","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/21","activity_end":"2021-12-01 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60588","activity_notes":"To remove the sign outside (Stafford Capital) and keep once removed - Anwar will meet engineer on site 1st December at 10:30am ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 11:19 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 10:16 (travis)<\/b>Removal of two signs,X1 external & X1 internal common area.<\/p>

01\/12\/2021 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51210","activity_ticket_id":"49290","ticket_reference":"HDT50371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate on the electrics in the cleaners cupboard.","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/11\/21","activity_end":"2021-11-25 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60589","activity_notes":"To investigate on the electrics in the cleaners cupboard.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 11:22 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 07:12 (alan)<\/b>Check electrical in cleaners cupboard Replace blown lamp and leave working <\/p>

26\/11\/2021 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51211","activity_ticket_id":"49291","ticket_reference":"HDT50372","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Secondary entrance door issue to a block of flats ","ticket_address_1":"50 Maddox Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"50 Maddox Street ","cs_id":"1654","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/11\/21","activity_end":"2021-11-25 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60590","activity_notes":"Secondary entrance door issue to a block of flats Just took a video of the inner door which as you can see can be opened by pulling on the handle or pushing from the outside. It does appear to be intermittent but more often than not when I come in from outside I can just push the inner door open without using the key.The keys are held in the basement of 54 Maddox. The code for the padlock on the gate is 4658 and once down the stairs the key safe is on the left hand side behind a drain pipe the code is 25021987#There are a big bunch of keys and one of those will open the doors to 5o Maddox (they are labelled) it's the secondary door that has an issue. I am happy for the engineer to call me when they get to the building if easier. ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 11:27 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 12:17 (iain)<\/b>Lock letting by.<\/p>

25\/11\/2021 12:18 (iain)<\/b>Door entry system engineer required.<\/p>

29\/11\/2021 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51212","activity_ticket_id":"49292","ticket_reference":"HDT50373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler has stopped working ","ticket_address_1":"Flat 3, 23 Charlotte Street ","ticket_address_2":"London","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/21","activity_end":"2021-11-25 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60591","activity_notes":"Boiler has stopped working ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 11:39 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 12:59 (jane)<\/b>For Friday morning between 8 and 9am, tenant will be home <\/p>

26\/11\/2021 08:46 (michaelk)<\/b>Attended site to investigate hot water fault. Traced problem to off peak element that had tripped. Re set element and tested operation, all left running. Would recommend that the lower element be changed due to scale. Will quote for replacement. 1 hr 50.<\/p>

26\/11\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51213","activity_ticket_id":"49293","ticket_reference":"HDT50374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The dishwasher in flat 3 at 48 Newman Street is not starting the washing cycle and it beeps continuously when trying to put it on. Also the water sits at the bottom of the dishwasher.","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"London","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 48 Newman Street ","cs_id":"1655","cs_address_2":"London","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1655","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/11\/21","activity_end":"2021-11-25 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60592","activity_notes":"Description: The dishwasher in flat 3 at 48 Newman Street is not starting the washing cycle and it beeps continuously when trying to put it on. Also the water sits at the bottom of the dishwasher.","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2021 11:48 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 13:23 (jane)<\/b>Requested access for Tuesday, 30\/11, between 12pm and 5pm <\/p>

25\/11\/2021 15:17 (jane)<\/b>Requesting access for tomorrow between 12 and 6pm<\/p>

29\/11\/2021 16:32 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 12:44 (jane)<\/b>Drain pump cover fitted <\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51214","activity_ticket_id":"49291","ticket_reference":"HDT50372","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Secondary entrance door issue to a block of flats ","ticket_address_1":"50 Maddox Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"50 Maddox Street ","cs_id":"1654","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1654","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/11\/21","activity_end":"2021-11-25 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60593","activity_notes":"Secondary entrance door issue to a block of flats The inner door which as you can see can be opened by pulling on the handle or pushing from the outside. It does appear to be intermittent but more often than not when I come in from outside I can just push the inner door open without using the key.The keys are held in the basement of 54 Maddox. The code for the padlock on the gate is 4658 and once down the stairs the key safe is on the left hand side behind a drain pipe the code is 25021987#There are a big bunch of keys and one of those will open the doors to 5o Maddox (they are labelled) it's the secondary door that has an issue. I am happy for the engineer to call me when they get to the building if easier. ","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2021 11:27 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 12:17 (iain)<\/b>Lock letting by.<\/p>

25\/11\/2021 12:18 (iain)<\/b>Door entry system engineer required.<\/p>

29\/11\/2021 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51215","activity_ticket_id":"49294","ticket_reference":"HDT50375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR TODAY VIA KEYS ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/21","activity_end":"2021-11-25 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60594","activity_notes":"To carry out full compliance testing - FOR TODAY VIA KEYS ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 14:24 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 08:52 (michaelk)<\/b>Completed maintenance, alarms and pat testing only. 75.<\/p>

26\/11\/2021 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51216","activity_ticket_id":"49295","ticket_reference":"HDT50376","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"To fix a broken chair and a put 4 screen arms up - for FRIDAY MORNING ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/11\/21","activity_end":"2021-11-26 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60595","activity_notes":"To fix a broken chair and a put 4 screen arms up - for FRIDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 14:32 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 12:52 (travis)<\/b>List of works,chair repair,x5 double monitor brackets fitted.<\/p>

02\/12\/2021 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51217","activity_ticket_id":"49296","ticket_reference":"HDT50377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full compliance testing - FOR FRIDAY between 10am-12pm the tenant will be at home to provide access.","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/21","activity_end":"2021-11-26 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60596","activity_notes":"To carry out full compliance testing - FOR FRIDAY between 10am-12pm the tenant will be at home to provide access.","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2021 14:38 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51218","activity_ticket_id":"49297","ticket_reference":"HDT50378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights flickering in bathroom and check the shower glass in the ensuite bathroom? - before 3pm today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/21","activity_end":"2021-11-25 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60597","activity_notes":"Lights flickering in bathroom - before 3pm today ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 14:39 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 16:37 (roy)<\/b>Disconnected two flashing lights in two different rooms.Need new LED fittingsNeed new dimmer module for lights on staircase. Got them working.Refixed glass panel on shower cubicle<\/p>

26\/11\/2021 12:47 (sandra)<\/b>Dom will email you for when we can get access next week to replace 2 x light fittings and 1 x dimmer module<\/p>

26\/11\/2021 16:33 (roy)<\/b>Picked up supplies from Ryness and visited site but unfortunately no access today.Dom to notify office next week when it will be convenient to visit<\/p>

06\/12\/2021 11:14 (sandra)<\/b>emailed for access <\/p>

14\/12\/2021 11:47 (sandra)<\/b>booked for Wednesday between 11 - 3pm <\/p>

16\/12\/2021 08:47 (roy)<\/b>Fited 2 new ceiling lights<\/p>

16\/12\/2021 08:59 (jane)<\/b>(Ticket Closed)<\/p>

22\/12\/2021 08:34 (roy)<\/b>Replaced 1 x dimmer module<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51219","activity_ticket_id":"49298","ticket_reference":"HDT50379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 66 Shaftesbury Avenue","cs_id":"1659","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1659","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60598","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 15:07 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 14:05 (michaelk)<\/b>Completed required certs. 140<\/p>

02\/12\/2021 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51220","activity_ticket_id":"49299","ticket_reference":"HDT50380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60599","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 15:10 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 10:41 (michaelk)<\/b>Completed required certs. 140<\/p>

02\/12\/2021 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51221","activity_ticket_id":"49300","ticket_reference":"HDT50381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER","ticket_address_1":"Flat 4, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60600","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 15:13 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 10:31 (michaelk)<\/b>Completed required certs. 140.<\/p>

02\/12\/2021 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51222","activity_ticket_id":"49301","ticket_reference":"HDT50382","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"RH\/JH\/14591 - toilet repairs PLUS DAYWORK TO REPLACE 5NO TILES TO PLINTH OF SHOWER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/21","activity_end":"2021-12-09 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60601","activity_notes":"toilet repairs and basin quoted works and replace 4no tiles to plinthFOR THURSDAY 9TH DECEMBER - KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 15:20 (jane)<\/b>wait until Kim gets back to her office on Tuesday (she has a pair of keys) to schedule the onsite maintenance.<\/p>

02\/12\/2021 09:56 (jane)<\/b>Attending on Thursday 9th December - keys for access <\/p>

13\/12\/2021 16:38 (sandra)<\/b>with keys on Wednesday <\/p>

15\/12\/2021 12:15 (michaelk)<\/b>Completed quoted repairs to toilet and basin.<\/p>

15\/12\/2021 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51223","activity_ticket_id":"49302","ticket_reference":"HDT50383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"paint the wall in the boiler room","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1179","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1179","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/11\/21","activity_end":"2021-11-26 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60602","activity_notes":"paint the wall in the boiler room","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 09:12 (System)<\/b>Ticket Created<\/p>

05\/12\/2021 21:25 (dean)<\/b>Done 120.00<\/p>

06\/12\/2021 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51224","activity_ticket_id":"49303","ticket_reference":"HDT50384","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat 11","ticket_address_2":"9-11 Bloomsbury Square ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1A 2LP","cs_address_1":"Flat 11","cs_id":"1661","cs_address_2":"9-11 Bloomsbury Square ","cs_town":"London","cs_postcode":"WC1A 2LP","ticket_client_site":"1661","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/21","activity_end":"2021-11-26 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60603","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 09:20 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 10:26 (alan)<\/b>Electrical inspection <\/p>

26\/11\/2021 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51225","activity_ticket_id":"49304","ticket_reference":"HDT50385","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours no lighting in common parts","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/21","activity_end":"2021-11-26 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60604","activity_notes":"Emergency call out - out of hours no lighting in common parts","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2021 09:34 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51226","activity_ticket_id":"49305","ticket_reference":"HDT50386","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Door assist unit is not working ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/11\/21","activity_end":"2021-11-26 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60605","activity_notes":"Door assist unit is not working #ask them to make it a firm closing action.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 09:38 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 08:35 (iain)<\/b>Ease and adjust door closer, lock and hinges.<\/p>

29\/11\/2021 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51227","activity_ticket_id":"49306","ticket_reference":"HDT50387","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"lock not working on cupboard to loft","ticket_address_1":"120-121 Long Acre Estate - Office","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"120-121 Long Acre Estate - Office","cs_id":"1556","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1556","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/11\/21","activity_end":"2021-11-26 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60606","activity_notes":"lock not working on cupboard to loft","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 11:16 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 15:43 (travis)<\/b>Lock repair\/replacement.<\/p>

29\/11\/2021 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51228","activity_ticket_id":"49232","ticket_reference":"HDT50313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For Friday with management keys - the tenant has noticed that the top of the shower tube is leaning onwards.","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/21","activity_end":"2021-11-26 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60607","activity_notes":"with management keys - now it is stable but it doesnt release water from the top opening. ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 16:33 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 15:15 (roy)<\/b>Refixed shower head and armAll ok<\/p>

19\/11\/2021 15:23 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2021 11:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2021 15:45 (roy)<\/b>Really not sure what the tenant means by 'Top of tube leaning inwards' Tested and all seems ok.Shower rail not loose<\/p>

29\/11\/2021 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51229","activity_ticket_id":"49307","ticket_reference":"HDT50388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler leaking on 1st floor storage ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/21","activity_end":"2021-11-26 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60608","activity_notes":"boiler leaking on 1st floor storage ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2021 12:20 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51230","activity_ticket_id":"49308","ticket_reference":"HDT50389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in common parts from toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/11\/21","activity_end":"2021-11-26 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60609","activity_notes":"leak in common parts from toilet ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 12:42 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 08:35 (iain)<\/b>Leak from toilet.<\/p>

29\/11\/2021 13:37 (dan)<\/b>Replaced ballvlve and repaired faulty supply pipework<\/p>

30\/11\/2021 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51231","activity_ticket_id":"48920","ticket_reference":"HDT50001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCs for 22nd November - to be completed by COB 26th November ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/11\/21","activity_end":"2021-11-26 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60610","activity_notes":"Monday at 9 am with tenant and Roy to open up toilet wall for further investigation on why it is still damp ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2021 16:32 (System)<\/b>Ticket Created<\/p>

28\/10\/2021 07:21 (roy)<\/b>List of works<\/p>

29\/10\/2021 11:28 (roy)<\/b>Additional works? Damp in toilet from roof guttering and vent Refixed.All ok<\/p>

04\/11\/2021 12:14 (roy)<\/b>Purchased and Replaced trap on basin waste.Cleaned and repaired Radiators where signs of leaks<\/p>

04\/11\/2021 16:18 (jane)<\/b>Cooker hood filter on order <\/p>

10\/11\/2021 16:37 (jane)<\/b>Cooker hood filter and fridge bottle shelf on order <\/p>

16\/11\/2021 13:22 (roy)<\/b>Removed and replaced part in fridge<\/p>

17\/11\/2021 12:34 (roy)<\/b>Replaced Extractor Fan cover<\/p>

24\/11\/2021 11:54 (roy)<\/b>Cleared out everything but wall still damp in toilet and coming back through following painting. We have had no rain for a while so not sure why still damp<\/p>

24\/11\/2021 17:29 (roy)<\/b>Returned as Deep wanted lock changed.Light not working but switch on light wasn't on.Couple of other bits.Damp wall needs investigating as not roof leak<\/p>

29\/11\/2021 11:43 (iain)<\/b>List of works.<\/p>

30\/11\/2021 15:19 (jane)<\/b>Blind on order, dispatch date 15th December <\/p>

03\/12\/2021 13:19 (roy)<\/b>Investigated damp wall.No pipe work in wall except at floor level which is boxed in.This is the waste pipe from the kitchen and it is not leaking.Opened up behind the toilet znd this also is not leaking.Tested wall with damp meter and we believe the wall is drying out slowly as some patch marks are now dry Still may need access into flats around the corner to see what backs onto this wall.I believe this wall should be repainted soon znd stain blocked<\/p>

13\/12\/2021 16:35 (sandra)<\/b>checked damp again and it is still drying out <\/p>

21\/01\/2022 15:54 (sandra)<\/b>Monday 24th blinds on Monday with Alan - go in at same time <\/p>

02\/02\/2022 10:58 (roy)<\/b>Fitted new binds<\/p>

02\/02\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51232","activity_ticket_id":"49285","ticket_reference":"HDT50366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 3, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1653","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"1653","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/11\/21","activity_end":"2021-11-26 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60611","activity_notes":"to let Repairaid in on Monday morning between 8 - 12 pm","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 16:31 (System)<\/b>Ticket Created<\/p>

25\/11\/2021 08:45 (jane)<\/b>Engineer attending Monday, 29\/11 in the morning 8-12pm<\/p>

29\/11\/2021 09:45 (travis)<\/b>Access for repair aid,w\/machine repaired and tested <\/p>

30\/11\/2021 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51233","activity_ticket_id":"49309","ticket_reference":"HDT50390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace all lamps in common parts for brighter lamps ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/21","activity_end":"2021-11-26 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60612","activity_notes":"Replace all lamps in common parts for brighter lamps ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2021 12:50 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 13:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51234","activity_ticket_id":"49310","ticket_reference":"HDT50391","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/21","activity_end":"2021-11-26 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60613","activity_notes":"PAT testing and Emergency light drain down ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2021 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51235","activity_ticket_id":"49108","ticket_reference":"HDT50189","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - drain down and PAT test","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/21","activity_end":"2021-11-26 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60614","activity_notes":"AM\/SW\/14548 - drain down and PAT test","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2021 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51236","activity_ticket_id":"49310","ticket_reference":"HDT50391","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/21","activity_end":"2021-11-26 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60615","activity_notes":"PAT testing and Emergency light drain down ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2021 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51237","activity_ticket_id":"49311","ticket_reference":"HDT50392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty intercom","ticket_address_1":"Flat 2","ticket_address_2":"8a New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1662","cs_address_2":"8a New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1662","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"26\/11\/21","activity_end":"2021-11-26 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60616","activity_notes":"faulty intercom","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2021 14:27 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 15:49 (jane)<\/b>Intercom has been repaired, door needs re-aligning <\/p>

01\/12\/2021 12:39 (travis)<\/b>Adjusted main door by hinges,Connected 12v door entry system wires which had broken, adjustment of W electronic keep to allow door to open freely, lubrication of all moving parts.Tested numerous times with tenant.<\/p>

01\/12\/2021 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51238","activity_ticket_id":"49271","ticket_reference":"HDT50352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating has stopped working again - for today via management keys ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1638","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1638","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/21","activity_end":"2021-11-26 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60617","activity_notes":"supply heaters for the weekend - for today via management keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 08:52 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 12:08 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 12:14 (michaelk)<\/b>Re-attended heating call, unfortunately all problems are being caused by the expansion vessel which we desperately need to change. 1hr labour 50<\/p>

26\/11\/2021 14:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2021 14:43 (sandra)<\/b>fitted an expansion vessel. Boiler still losing pressure. returning Monday to fit a new PSV <\/p>

26\/11\/2021 16:13 (roy)<\/b>Supply heaters<\/p>

29\/11\/2021 10:28 (michaelk)<\/b>Attended site and fitted replacement prv to heating system, will re-attend this afternoon to check on progress.<\/p>

30\/11\/2021 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51239","activity_ticket_id":"49271","ticket_reference":"HDT50352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating has stopped working again - for today via management keys ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1638","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1638","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/21","activity_end":"2021-11-26 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60618","activity_notes":"for Monday to fit a new PSV","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 08:52 (System)<\/b>Ticket Created<\/p>

24\/11\/2021 12:08 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 12:14 (michaelk)<\/b>Re-attended heating call, unfortunately all problems are being caused by the expansion vessel which we desperately need to change. 1hr labour 50<\/p>

26\/11\/2021 14:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2021 14:43 (sandra)<\/b>fitted an expansion vessel. Boiler still losing pressure. returning Monday to fit a new PSV <\/p>

26\/11\/2021 16:13 (roy)<\/b>Supply heaters<\/p>

29\/11\/2021 10:28 (michaelk)<\/b>Attended site and fitted replacement prv to heating system, will re-attend this afternoon to check on progress.<\/p>

30\/11\/2021 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51240","activity_ticket_id":"49312","ticket_reference":"HDT50393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating pump is making a noise ","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/21","activity_end":"2021-11-26 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60619","activity_notes":"underfloor heating pump is making a noise ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 14:50 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 16:22 (roy)<\/b>Not making noise at present but Dom showed me a video where loud banging coming from the manifold.Spoke to Michael and there are a couple of items he needs to address. Expansion vessel is one.Michel to return on Monday but need to speak to Dom first<\/p>

06\/12\/2021 13:29 (michaelk)<\/b>Completed on 50473<\/p>

06\/12\/2021 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51241","activity_ticket_id":"49313","ticket_reference":"HDT50394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into the commercial unit","ticket_address_1":"40-42 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40-42 William IV Street ","cs_id":"1663","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"1663","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/11\/21","activity_end":"2021-11-26 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60620","activity_notes":"leak into the commercial unitcan you take a look and see where it may be coming from ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 14:54 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 08:36 (iain)<\/b>Leak.<\/p>

29\/11\/2021 11:19 (sandra)<\/b>(Ticket Closed)<\/p>

01\/12\/2021 12:04 (iain)<\/b>Sealed around outlet.<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51242","activity_ticket_id":"49314","ticket_reference":"HDT50395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no heating ","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1664","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1664","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60621","activity_notes":"Emergency call out - no heating ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 08:39 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 08:40 (sandra)<\/b>Attend ste and boiler is working but pressure should low.Missing charge keyNTR with key to increase pressure <\/p>

29\/11\/2021 13:36 (sandra)<\/b>(Ticket Closed)<\/p>

29\/11\/2021 14:24 (roy)<\/b>Used charge key to increase pressure.All ok<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51243","activity_ticket_id":"49315","ticket_reference":"HDT50396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating in living room - emergency call out ","ticket_address_1":"68-70 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68-70 Shaftesbury Avenue","cs_id":"1295","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1295","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60622","activity_notes":"no heating in living room - emergency call out ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 08:45 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 08:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51244","activity_ticket_id":"49316","ticket_reference":"HDT50397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50396 Follow-Up - heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"68-70 Shaftesbury Avenue","cs_id":"1295","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1295","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60623","activity_notes":"roy had a call out and thinks one of the zone valves needs replacing.please check ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 12:21 (michaelk)<\/b>Attended site to investigate heating in the living room area. Tested all controls which were fully operational but did find the living room circuits with no circulation. I have tried to balance all the circuits and have got the living room zones better and the tenant is going to monitor and report back. The manifold could do with being flushed through, balanced and all circuits tested over a longer period to confirm. I will provide a quote to carry out flushing\/balancing work. 2hrs labour 95.<\/p>

30\/11\/2021 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51245","activity_ticket_id":"49317","ticket_reference":"HDT50398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1665","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1665","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60624","activity_notes":"heating not workingHI Sandra, tenant request to attend on Wednesday-1st Dec morning. It's electric heating. She's in for access. Thanks","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 09:05 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 09:48 (michaelk)<\/b>Attended site to look at heating. 1 x electric heater I'm the lobby requires changing due to being faulty. Will provide quote to replace. 1hr labour 50.<\/p>

01\/12\/2021 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51246","activity_ticket_id":"49308","ticket_reference":"HDT50389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in common parts from toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60625","activity_notes":"leak in common parts from toilet - can you call Iain","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 12:42 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 08:35 (iain)<\/b>Leak from toilet.<\/p>

29\/11\/2021 13:37 (dan)<\/b>Replaced ballvlve and repaired faulty supply pipework<\/p>

30\/11\/2021 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51247","activity_ticket_id":"49319","ticket_reference":"HDT50400","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"emergency call out - no lighting","ticket_address_1":"4-6 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4-6 Slingsby Place ","cs_id":"1667","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1667","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60626","activity_notes":"emergency call out - no lighting","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 09:25 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51248","activity_ticket_id":"49318","ticket_reference":"HDT50399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60627","activity_notes":"list of works - The shower temperature gauge does not have full mobility and is stuck on scalding hot- Kitchen drainage issue: the sink is not allowing water to pass through and in addition the dishwasher is not cleaning dishes and will send water up into the kitchen sink- Extractor fans are not working in either bathroom","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 09:14 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 06:54 (dan)<\/b>Attempted to unblock waste pipe, further access needed<\/p>

15\/12\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51249","activity_ticket_id":"49318","ticket_reference":"HDT50399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60628","activity_notes":"list of works Tenant home for access - Extractor fans are not working in either bathroom","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 09:14 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 06:54 (dan)<\/b>Attempted to unblock waste pipe, further access needed<\/p>

15\/12\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51250","activity_ticket_id":"49320","ticket_reference":"HDT50401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Programmer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1668","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1668","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/22","activity_end":"2022-01-13 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60629","activity_notes":"Programmer not working battery pack is corroded.9am 13th January ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 09:33 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 13:06 (michaelk)<\/b>Attended site to investigate heating. Found timeswitch lcd display faulty, replacement required. I have ordered the new part and the tenant has controllable heating in the meantime. 1hr labour 50.<\/p>

13\/12\/2021 13:46 (sandra)<\/b>rebooked for 13th January at 9 am <\/p>

16\/12\/2021 16:42 (jane)<\/b>The tenant will be home to provide access on Thursday 13th Jan at 9am <\/p>

13\/01\/2022 20:51 (michaelk)<\/b>Attended site to replace faulty heating timeswitch. 2hrs labour, total 160ex vat.<\/p>

17\/01\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 12:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2022 15:51 (roy)<\/b>Heating up and running but Michael needs to fit new control panel<\/p>

25\/01\/2022 15:55 (sandra)<\/b>heating working ntr to fit new control panel<\/p>

02\/02\/2022 12:54 (michaelk)<\/b>Completed work, job was a call back, so no hours to book.<\/p>

02\/02\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51251","activity_ticket_id":"49321","ticket_reference":"HDT50402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out in south service yard","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60630","activity_notes":"lights out in south service yard- can you look at this one ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 09:37 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 14:21 (roy)<\/b>Power ok but needs new LED floodlightsNight sensor working but only one light came on out of 3. All wall lights workingLillian just selling replace but need 2nd person as high up<\/p>

06\/12\/2021 10:32 (alan)<\/b>Replace 3 high level outside light in south service yard <\/p>

06\/12\/2021 11:16 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2021 14:40 (roy)<\/b>With AlanReplaced3 high level spot lights<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51252","activity_ticket_id":"49322","ticket_reference":"HDT50403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating all weekend","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60631","activity_notes":"no heating all weekend tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 09:40 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 13:04 (michaelk)<\/b>Attended site to investigate heating. Found control fuse blown caused by the gas valve which has previously been reported. I have ordered the valve but are waiting on quote approval. 1hr labour 50.<\/p>

30\/11\/2021 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51253","activity_ticket_id":"49323","ticket_reference":"HDT50404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"force lock as it cannot be accessed ","ticket_address_1":"40-42 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40-42 William IV Street ","cs_id":"1663","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"1663","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60632","activity_notes":"force lock as it cannot be accessed ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 09:46 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51254","activity_ticket_id":"49324","ticket_reference":"HDT50405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50404 Follow-Up Replacement lock to roof","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40-42 William IV Street ","cs_id":"1663","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"1663","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60633","activity_notes":"Put a new code padlock on with the code 4042 if possible.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 11:19 (travis)<\/b>Attended,and have new coded lock on order.<\/p>

30\/11\/2021 15:36 (travis)<\/b>Repair door,fit new coded lock and paint.<\/p>

30\/11\/2021 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51255","activity_ticket_id":"49312","ticket_reference":"HDT50393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating pump is making a noise ","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60634","activity_notes":"Not making noise at present but Dom showed me a video where loud banging coming from the manifold. Spoke to Michael and there are a couple of items he needs to address. Expansion vessel is one. Michel to return on Monday but need to speak to Dom first","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 14:50 (System)<\/b>Ticket Created<\/p>

26\/11\/2021 16:22 (roy)<\/b>Not making noise at present but Dom showed me a video where loud banging coming from the manifold.Spoke to Michael and there are a couple of items he needs to address. Expansion vessel is one.Michel to return on Monday but need to speak to Dom first<\/p>

06\/12\/2021 13:29 (michaelk)<\/b>Completed on 50473<\/p>

06\/12\/2021 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51256","activity_ticket_id":"49325","ticket_reference":"HDT50406","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Remove padlock ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/21","activity_end":"2021-11-29 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60635","activity_notes":"Remove padlock As discussed can we have the padlock removed from the 2nd floor rear office at the above and replace with a 4 digit combination padlock with the code set to 1957 please?The keys for the building will be on my reception for collection and as discussed, we need those back today as we have a survey being carried out tomorrow at 08.30Thank you for stepping up here!","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 11:07 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 12:04 (travis)<\/b>Gained access and removed old keyed padlock,Replaced with four digit coded padlock set at 1957.Returned keys to Margaret st office.<\/p>

30\/11\/2021 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51257","activity_ticket_id":"49326","ticket_reference":"HDT50407","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"turn heating up - access through third floor tenant ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60636","activity_notes":"turn heating up - access through third floor tenant ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 11:41 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 16:12 (michaelk)<\/b>Attended site to investigate 3rd floor heating. Found one pipe system on this floor has poor circulation. We are going to return to site tomorrow to connect hoses on the 3rd lobby and drag the circuit through. If there is still an issue we may have to look at balancing the lower floors to solve. 2hrs labour 90<\/p>

30\/11\/2021 07:21 (roy)<\/b>Circulation problem.2nd and 1st and 4th seems ok but not 3rd Please see michaels report<\/p>

02\/12\/2021 07:17 (michaelk)<\/b>Returned to site and inspected 2nd floor heating as requested. Opened all radiator valves, exercised flow valve in kitchen and reported issue with lockshield valve. Removed radiator on the 3rd floor lobby and connected a drain hose. We flushed pipework through flow and return valves and then replaced radiator. Circulation did improve although we need to monitor over the next few days. Going forward the lockshield valve\/s on all floors will need to be balanced and checked, however the age of the pipework is a concern with a risk of the valves leaking. 2hrs labour 95.<\/p>

02\/12\/2021 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51258","activity_ticket_id":"49327","ticket_reference":"HDT50408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14586 - Boiler repairs ","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/21","activity_end":"2021-12-03 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60637","activity_notes":"Boiler repairs quoted works FOR FRIDAY 3RD DECEMBER AT 9AM - TENANT WILL GIVE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 14:00 (michaelk)<\/b>Attended site to carry out quoted works replacing gas valve to worcester boiler. Completed work, commissioned valve and set combustion. Total 299 ex vat.<\/p>

03\/12\/2021 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51259","activity_ticket_id":"49328","ticket_reference":"HDT50409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14595 - Replacement shower door","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60638","activity_notes":"Replacement shower doorplease order ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2021 16:03 (jane)<\/b>Requested access for Friday 10th at 9am <\/p>

13\/12\/2021 09:39 (iain)<\/b>Shower enclosure.<\/p>

13\/12\/2021 09:50 (dan)<\/b>Assisted Ian with shower enclosure<\/p>

13\/12\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51260","activity_ticket_id":"49329","ticket_reference":"HDT50410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ISSUE IN SECOND BATHROOM ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/21","activity_end":"2021-11-29 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60639","activity_notes":"Hi Sandra, there's an issue with the 2nd bathroom. Can you arrange for plumber to attend before 3pm today, otherwise tomorrow morning. Tenant to give access. Thanks","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 13:41 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 15:14 (dan)<\/b>Removed pan and section of tiles, replaced faulty flush cone and pan connector, refitted tiles, resealed panels and pan<\/p>

30\/11\/2021 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51261","activity_ticket_id":"49330","ticket_reference":"HDT50411","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"take down a shelf ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Earlham Street","cs_id":"990","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9LT","ticket_client_site":"990","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/12\/21","activity_end":"2021-12-01 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60640","activity_notes":"take down a shelf 10 am Wednesday this is 39 Earlham Street ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 14:01 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 12:07 (iain)<\/b>Dismantled shelving units.<\/p>

01\/12\/2021 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51262","activity_ticket_id":"49331","ticket_reference":"HDT50412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen lights not working","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/21","activity_end":"2021-12-03 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60641","activity_notes":"kitchen lights not workingFor FRIDAY 2ND DECEMBER BETWEEN 11 AND 3PM ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 14:23 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 12:42 (roy)<\/b>Nothing wrong with lights.Dimmer modules x 6 all ok.There is a 2 second delay before lights come on but I guess tenants are pressing dimmer and pressing again quickly and not giving it a chance.Checked all bulbs and all ok<\/p>

03\/12\/2021 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51263","activity_ticket_id":"49332","ticket_reference":"HDT50413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14596 - replacement fridge\/freezer","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/11\/21","activity_end":"2021-11-29 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60642","activity_notes":"replacement fridge\/freezer","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2021 14:21 (jane)<\/b>Requested access for :Wed, the 15th of Dec, between 10 and 2pm <\/p>

09\/12\/2021 16:48 (jane)<\/b>Please collect the management keys on Wednesday 15th Dec; between 10 and 2pm<\/p>

15\/12\/2021 11:13 (dan)<\/b>Supervised and gave access repair aid<\/p>

15\/12\/2021 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51264","activity_ticket_id":"49333","ticket_reference":"HDT50414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"smell\/smoke set off alarm please investigate ","ticket_address_1":"30 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rupert Street ","cs_id":"1669","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1669","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60643","activity_notes":"smell\/smoke set off alarm please investigate ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 15:36 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>

30\/11\/2021 10:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2021 12:46 (roy)<\/b>All ok when on site.Met contractor on site and took him onto the roof to discuss extracts and intakes. Left him on site as nothing I could do <\/p>

30\/11\/2021 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51265","activity_ticket_id":"49334","ticket_reference":"HDT50415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for Tuesday morning early","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60644","activity_notes":"list of works for Tuesday morning early.To be completed by mid day 1)2 light bulbs under kitchen cabinates have been missed and are not working, please replace all bulbs with white\/bright colour bulbs 2)the light bulbs in the bedrooms\/bathroom\/hallway\/living room\/kitchen all need to be replaced with white\/bright colour bulb.3)The paintings and mirror pieces and waste\/debris need to be disposed 4)2 x Beddings, 1 x Sofa, 2 x shelves, 1 x kitchen table with 4 x chairs, 1 x coffee table, 2 x study tables and 2 x study chairs TO REMAIN IN THE FLAT - All other furniture which is not stated please remove and dispose.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 15:38 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 12:04 (roy)<\/b>Removed unwanted items with IanReplaced some bulbs (white) but no power so unsure if all working Returned later to reset gas and electric meters<\/p>

01\/12\/2021 12:05 (roy)<\/b>Returned with more bulbs and fitted in bathroomAll lights are bright and white.All ok<\/p>

01\/12\/2021 12:06 (iain)<\/b>Clearance.<\/p>

01\/12\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2021 09:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2021 14:23 (roy)<\/b>Returned again to remove a few more items.Bulbs not bright enough, replaced againEased znd adjusted 1 x door lock Rsfixed toilet seat Replaced blind pelmet<\/p>

02\/12\/2021 14:29 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2021 11:06 (sandra)<\/b>pro-forma invoice sent for 215+ VAT for the clearance. to be added in to final PO <\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51266","activity_ticket_id":"49335","ticket_reference":"HDT50416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you attend Tuesday between 11-12pm to replace the shower head; the ","ticket_address_1":"Flat 4","ticket_address_2":"21a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1670","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1670","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/21","activity_end":"2021-11-29 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60645","activity_notes":"Please could you attend Tuesday between 11-12pm to replace the shower head; the ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 15:40 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 15:18 (dan)<\/b>Replaced shower head<\/p>

30\/11\/2021 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51267","activity_ticket_id":"49326","ticket_reference":"HDT50407","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"turn heating up - access through third floor tenant ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60646","activity_notes":"turn heating up - access through third floor tenant ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 11:41 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 16:12 (michaelk)<\/b>Attended site to investigate 3rd floor heating. Found one pipe system on this floor has poor circulation. We are going to return to site tomorrow to connect hoses on the 3rd lobby and drag the circuit through. If there is still an issue we may have to look at balancing the lower floors to solve. 2hrs labour 90<\/p>

30\/11\/2021 07:21 (roy)<\/b>Circulation problem.2nd and 1st and 4th seems ok but not 3rd Please see michaels report<\/p>

02\/12\/2021 07:17 (michaelk)<\/b>Returned to site and inspected 2nd floor heating as requested. Opened all radiator valves, exercised flow valve in kitchen and reported issue with lockshield valve. Removed radiator on the 3rd floor lobby and connected a drain hose. We flushed pipework through flow and return valves and then replaced radiator. Circulation did improve although we need to monitor over the next few days. Going forward the lockshield valve\/s on all floors will need to be balanced and checked, however the age of the pipework is a concern with a risk of the valves leaking. 2hrs labour 95.<\/p>

02\/12\/2021 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51268","activity_ticket_id":"49337","ticket_reference":"HDT50418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty shower\/fan not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/11\/21","activity_end":"2021-11-29 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60647","activity_notes":"Faulty shower\/fan not working with keys Tuesday Additional works Leaks from the kitchen tap and shower . Please re siliconeshower.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 16:08 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 15:07 (dan)<\/b>Completely stripped and teasels enclosure and tray, repaired seat, new taps needed as repair unsuccessful, new extractor required<\/p>

01\/12\/2021 14:56 (dan)<\/b>Supplied and fitted replacement sink taps, resealed panels, quote to be provided for replacement shower, new extractor fan required.<\/p>

01\/12\/2021 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51269","activity_ticket_id":"49338","ticket_reference":"HDT50419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and window ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60648","activity_notes":"heating and window 2) the heating in the main bedroom appears to be malfunctioning. Despite putting the heater on manual, no heat is coming from the floor. Its currently 17 degree Celsius.Tenant home today between 10 and 1pm ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 16:36 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 15:18 (jane)<\/b>No access, have reported back to client <\/p>

01\/12\/2021 10:34 (michaelk)<\/b>Attended site to investigate heating. Zone valve requires changing, have bypassed so that tenant can have controllable heat and a valve has been orderd. 1hr labour 50.<\/p>

02\/12\/2021 12:06 (michaelk)<\/b>Fitted replacement zone valve to underfloor heating 8n bedroom. 2hrs labour plus parts. Total 181.60 ex vat.<\/p>

02\/12\/2021 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51270","activity_ticket_id":"49338","ticket_reference":"HDT50419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and window ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/12\/21","activity_end":"2021-12-01 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60649","activity_notes":". can you measure the unit and let me know the details and I can ask twenty twenty to order. I think it is double glazed.Tenant home today between 10 and 1pm ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 16:36 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 15:18 (jane)<\/b>No access, have reported back to client <\/p>

01\/12\/2021 10:34 (michaelk)<\/b>Attended site to investigate heating. Zone valve requires changing, have bypassed so that tenant can have controllable heat and a valve has been orderd. 1hr labour 50.<\/p>

02\/12\/2021 12:06 (michaelk)<\/b>Fitted replacement zone valve to underfloor heating 8n bedroom. 2hrs labour plus parts. Total 181.60 ex vat.<\/p>

02\/12\/2021 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51271","activity_ticket_id":"49261","ticket_reference":"HDT50342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - To reset system - FOR TODAY ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/21","activity_end":"2021-11-29 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60650","activity_notes":"Water still dripping from 1st floor storage room \/\/\/\/\/\/\/No heating - collect management keys access the apartment.The main door entry code is 1967 enter; incase the engineer does not have this handy.Also please could the engineer provide us the name\/model or instructions on how to turn on\/off the heating when needed as the service apartment have had an issue with this previously. (if we have exact details we maybe able to obtain the user manual for the system from the manufacturers.)","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2021 11:37 (System)<\/b>Ticket Created<\/p>

23\/11\/2021 12:09 (sandra)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 06:57 (michaelk)<\/b>Attended site to investigate heating failure. Re-pressuried heating system and increased boiler thermostat which was holding off heating. Manuals to follow, however complete heating controls may need to be investigated. 1hr labour 50.<\/p>

24\/11\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2021 09:26 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2021 16:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2021 20:30 (michaelk)<\/b>Attended site to investigate heating including manifold in flat. Rectified electrical fault on heating manifold, and had to change all 12mm seals on actuators to stop numerous leaks. There is 1 controller which is faulty in the bedrooms, I have bypassed the actuators to allow heating in these areas and is operated off of the other controllers. Will quote to change. 3hrs labour plus parts 184 ex vat.<\/p>

01\/12\/2021 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51272","activity_ticket_id":"49339","ticket_reference":"HDT50420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/21","activity_end":"2021-11-29 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60651","activity_notes":"with keys Lighting issue - the light bulbs have been changed in the bathroom and now the lighting is not working at all in the bathroom. It is the only light source in the bathroom. The issue is in Flat 1.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 16:56 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 15:10 (roy)<\/b>Light ok If light keeps blowing then we will have to replace light fitting as ballast could be on way outLeft light working <\/p>

02\/12\/2021 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51273","activity_ticket_id":"49201","ticket_reference":"HDT50282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14530 - Repair ceiling PO200734338","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/21","activity_end":"2021-11-30 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60652","activity_notes":"Repair ceiling ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 11:57 (travis)<\/b>Replacement of damaged ceiling in basement.<\/p>

12\/01\/2022 11:47 (jane)<\/b>On hold until surveyor has inspected for more damp issues <\/p>

19\/01\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51274","activity_ticket_id":"49207","ticket_reference":"HDT50288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14570 - Replacement bathroom floor - to be carried out MARCH 2022","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60653","activity_notes":"Replacement bathroom floor","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2021 09:14 (sandra)<\/b>asked for access for Monday <\/p>

01\/12\/2021 11:34 (jane)<\/b>Requested access for Monday 13th December <\/p>

02\/12\/2021 09:19 (jane)<\/b>TO BE RE-PROGRAMMED IN FOR MARCH 2022The tenant has come back to me and told me he works from home and can not be disturbed during his working hours.He is planning a trip away in march, please can we put this on hold till march.<\/p>

03\/03\/2022 13:39 (sandra)<\/b>emailed for the 14th <\/p>

03\/03\/2022 14:05 (sandra)<\/b>Replacement flooring will not be going ahead with this one until the tenant is away and tenant will confirm in advance once his tickets are booked.<\/p>

14\/03\/2022 10:39 (sandra)<\/b>(Placed On Hold) <\/p>

20\/12\/2022 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51275","activity_ticket_id":"49342","ticket_reference":"HDT50423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working ","ticket_address_1":"Flat 6, 100-112 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6, 100-112 Shaftesbury Avenue","cs_id":"1673","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1673","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/21","activity_end":"2021-11-30 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60654","activity_notes":"Boiler not working It keeps switching itself on and off. Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 09:28 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 09:30 (jane)<\/b>Site Contact:Mr Sandhu (Flat 6)07967 142608<\/p>

30\/11\/2021 20:35 (michaelk)<\/b>Attended site to investigate boiler failure. Adjusted combustion on start up and low fire and left fully operational. 2hrs labour 95<\/p>

01\/12\/2021 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51276","activity_ticket_id":"49280","ticket_reference":"HDT50361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out investigation works to water pressure ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/21","activity_end":"2021-12-03 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60655","activity_notes":"CONTACT Mk - FOR FRIDAY MORNING 3RD DECEMBER, TENANT WILL BE HOME FOR ACCESS To carry out investigation works to water pressure Further investigation works are required to open up boxing in the bathroom which we think could allow us to install a pump","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2021 15:13 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 09:31 (sandra)<\/b>asked to attend Wednesday morning. <\/p>

02\/12\/2021 08:58 (jane)<\/b>Confirmed for Friday 3rd December, tenant will be home <\/p>

03\/12\/2021 12:44 (roy)<\/b>Opened up box surround to expose pipe work.Michael correct that there is a isolating valve in situ.Refixed box surround but easy to remove when Michael returns.Will need lick of paint when he has finished<\/p>

08\/12\/2021 13:06 (jane)<\/b>For Friday afternoon 10th December between 4 and 5:30pm, tenant will provide access <\/p>

14\/12\/2021 09:14 (sandra)<\/b>tenant has covid and we have asked to book this in on 23rd or 24th.Waiting for approval. <\/p>

14\/12\/2021 10:09 (sandra)<\/b>confirmed 23rd with tenant <\/p>

23\/12\/2021 13:47 (jane)<\/b>Requested access for 28th January 2022 - To take a look at the windows for a price too <\/p>

25\/01\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51277","activity_ticket_id":"49343","ticket_reference":"HDT50424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14478 - Replacement radiator ","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1, 38 St Martins Lane ","cs_id":"1436","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1436","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/21","activity_end":"2021-11-30 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60656","activity_notes":"Replacement radiator ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 10:23 (sandra)<\/b>told client it will be in w\/c 19th <\/p>

04\/01\/2022 11:08 (jane)<\/b>Booked in for Friday 7th January at 9am <\/p>

06\/01\/2022 13:32 (jane)<\/b>Been a delay on the new rad, have updated the client <\/p>

17\/01\/2022 21:53 (michaelk)<\/b>Attended site to replace faulty radiator as quoted. 4hrs labour, total 685ex vat.<\/p>

18\/01\/2022 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51278","activity_ticket_id":"49341","ticket_reference":"HDT50422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14585 - Repair or replacement of washer\/dryer option two indesit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/11\/21","activity_end":"2021-11-30 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60657","activity_notes":"Repair of replacement of washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2021 10:13 (jane)<\/b>For Thursday 9th December between 10am and 1pm, tenant home <\/p>

09\/12\/2021 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51279","activity_ticket_id":"49344","ticket_reference":"HDT50425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - between 10 and 12noon today - access via keys ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/21","activity_end":"2021-11-30 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60658","activity_notes":"List of works - between 10 and 12noon today - access via keys The windows have not been cleaned properly (see picture) Middle window, reception room, the blinds are broken (see picture)The heated towel rack in the bathroom doesn't work, or I can't get it to work","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 10:07 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 15:06 (jane)<\/b>(Ticket Closed)<\/p>

01\/12\/2021 11:59 (roy)<\/b>Secondary glazing needs to be removed if windows are to be cleanedBroken slats on blind. Need new Found switch spur for towel rail in cupboard but up high. All ok<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51280","activity_ticket_id":"49345","ticket_reference":"HDT50426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine wont open and has clothes inside ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/11\/21","activity_end":"2021-11-30 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60659","activity_notes":"washing machine wont open and has clothes inside ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2021 10:28 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 16:05 (dan)<\/b>Drained washing machine, cleaned waste pipes and washing machine filter, tested appliance.<\/p>

30\/11\/2021 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51281","activity_ticket_id":"49333","ticket_reference":"HDT50414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"smell\/smoke set off alarm please investigate ","ticket_address_1":"30 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rupert Street ","cs_id":"1669","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1669","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/21","activity_end":"2021-11-30 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60660","activity_notes":"smell\/smoke set off alarm please investigate ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 15:36 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 10:18 (sandra)<\/b>(Ticket Closed)<\/p>

30\/11\/2021 10:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2021 12:46 (roy)<\/b>All ok when on site.Met contractor on site and took him onto the roof to discuss extracts and intakes. Left him on site as nothing I could do <\/p>

30\/11\/2021 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51282","activity_ticket_id":"49346","ticket_reference":"HDT50427","ticket_client":"2079","client_name":"Huw Hughes Limited","ticket_title":"FOR FRIDAY 3RD DECEMBER AT 9AM - TO HANG PICTURES (ONLY HALF A DAYS WORK)","ticket_address_1":"101 Cleveland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 6PJ","cs_address_1":"101 Cleveland Street ","cs_id":"1674","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 6PJ","ticket_client_site":"1674","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/21","activity_end":"2021-12-03 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60661","activity_notes":"FOR FRIDAY 3RD DECEMBER AT 9AM - TO HANG PICTURES (ONLY HALF A DAYS WORK)TO CALL HUGH WHEN OUTSIDE : 07815 901147","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 10:55 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 12:25 (travis)<\/b>List of works.<\/p>

03\/12\/2021 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51283","activity_ticket_id":"49345","ticket_reference":"HDT50426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine wont open and has clothes inside ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/11\/21","activity_end":"2021-11-30 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60662","activity_notes":"washing machine wont open and has clothes inside keys for today ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 10:28 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 16:05 (dan)<\/b>Drained washing machine, cleaned waste pipes and washing machine filter, tested appliance.<\/p>

30\/11\/2021 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51284","activity_ticket_id":"49347","ticket_reference":"HDT50428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14578 - Replacement boiler ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/21","activity_end":"2021-11-30 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60663","activity_notes":"Replacement boiler ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2022 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51285","activity_ticket_id":"49348","ticket_reference":"HDT50429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 36 Wellington Street ","cs_id":"1567","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1567","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/21","activity_end":"2021-11-30 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60664","activity_notes":"no heating ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 11:19 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 11:20 (sandra)<\/b>(Ticket Closed)<\/p>

01\/12\/2021 12:01 (roy)<\/b>Returned with Michael.All ok<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51286","activity_ticket_id":"49349","ticket_reference":"HDT50430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50429 Follow-Up no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 36 Wellington Street ","cs_id":"1567","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/21","activity_end":"2021-11-30 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60665","activity_notes":"HDT50429 Follow-Up- you went to this one this morning ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 11:21 (sandra)<\/b>(Ticket Closed)<\/p>

30\/11\/2021 20:22 (michaelk)<\/b>Attended site to investigate heating, exercised radaitor valves and adjusted heating flow through boiler. Left operational 1 hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51287","activity_ticket_id":"49334","ticket_reference":"HDT50415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for Tuesday morning early","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/21","activity_end":"2021-11-30 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60666","activity_notes":"list of works for Tuesday morning early.To be completed by mid day 1)2 light bulbs under kitchen cabinates have been missed and are not working, please replace all bulbs with white\/bright colour bulbs 2)the light bulbs in the bedrooms\/bathroom\/hallway\/living room\/kitchen all need to be replaced with white\/bright colour bulb.3)The paintings and mirror pieces and waste\/debris need to be disposed 4)2 x Beddings, 1 x Sofa, 2 x shelves, 1 x kitchen table with 4 x chairs, 1 x coffee table, 2 x study tables and 2 x study chairs TO REMAIN IN THE FLAT - All other furniture which is not stated please remove and dispose.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 15:38 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 12:04 (roy)<\/b>Removed unwanted items with IanReplaced some bulbs (white) but no power so unsure if all working Returned later to reset gas and electric meters<\/p>

01\/12\/2021 12:05 (roy)<\/b>Returned with more bulbs and fitted in bathroomAll lights are bright and white.All ok<\/p>

01\/12\/2021 12:06 (iain)<\/b>Clearance.<\/p>

01\/12\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2021 09:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2021 14:23 (roy)<\/b>Returned again to remove a few more items.Bulbs not bright enough, replaced againEased znd adjusted 1 x door lock Rsfixed toilet seat Replaced blind pelmet<\/p>

02\/12\/2021 14:29 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2021 11:06 (sandra)<\/b>pro-forma invoice sent for 215+ VAT for the clearance. to be added in to final PO <\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51288","activity_ticket_id":"49350","ticket_reference":"HDT50431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For Wednesday between 9 and 1pm - to block mice holes a mouse has come through into the flat.","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/12\/21","activity_end":"2021-12-01 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60667","activity_notes":"For Wednesday between 9 and 1pm - to block mice holes a mouse has come through into the flat.","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 13:37 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 12:07 (iain)<\/b>Mouse proofing.<\/p>

01\/12\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51289","activity_ticket_id":"49351","ticket_reference":"HDT50432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14598 - Investigate underfloor heating ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/21","activity_end":"2021-11-30 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60668","activity_notes":"We attended site yesterday to investigate underfloor heating. The outcome was to recommend flushingthe circuits clean to enable improved circulation.Cost to complete flushing, test and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2021 17:07 (roy)<\/b>Supply heater as requested<\/p>

13\/12\/2021 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51290","activity_ticket_id":"49352","ticket_reference":"HDT50433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues for today ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/21","activity_end":"2021-11-30 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60669","activity_notes":"Heating issues for today Are you able to attend today, the tenant is home to provide access.heating is not working the tenant has checked the radiator valves, and the time and temperature and the system is still not working","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 13:58 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 20:37 (michaelk)<\/b>Attended site to investigate heating. System was left operational and instructed tenant how to control the system. 2hrs labour 95.<\/p>

01\/12\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51291","activity_ticket_id":"49143","ticket_reference":"HDT50224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cooker is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/11\/21","activity_end":"2021-11-30 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60670","activity_notes":"Cooker is not working Flat 3- Our cooker is not working properly, whenever we put the oven on , the timer will not re set and is constantly making a noise. Can someone please attend to look at it","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2021 13:20 (System)<\/b>Ticket Created<\/p>

11\/11\/2021 14:01 (jane)<\/b>Provisionally booked for Tuesday 16\/11 between 2 and 6pm <\/p>

12\/11\/2021 14:04 (jane)<\/b>Tenant will be home for access for Tuesday 16\/11 between 2 and 6pm<\/p>

17\/11\/2021 16:20 (jane)<\/b>Timer and handle on order for the electric oven <\/p>

25\/11\/2021 12:43 (jane)<\/b>Fitting new parts to oven on Monday 29\/11 between 10 and 2pm, tenant will be home <\/p>

30\/11\/2021 10:33 (sandra)<\/b>(Ticket Closed)<\/p>

30\/11\/2021 14:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2021 14:04 (jane)<\/b>The engineer replaced the handle yesterday, however the new PCB is defective - we have re-ordered it, and will be in touch as soon as possible for a new booking,<\/p>

03\/12\/2021 13:45 (jane)<\/b>Confirmed access for Tuesday afternoon 7th December, tenant will be home <\/p>

07\/12\/2021 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51292","activity_ticket_id":"49353","ticket_reference":"HDT50434","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To clear these drains again ","ticket_address_1":"51-55 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"51-55 Goodge Street ","cs_id":"1676","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1676","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/11\/21","activity_end":"2021-11-30 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60671","activity_notes":"To clear these drains again Fillipo (ccd) is your point of contact for access (pasta shop)","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 14:37 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 14:57 (dan)<\/b>To return 2\/12 am to clean drains<\/p>

03\/12\/2021 06:51 (dan)<\/b>Cleaned drains, cleared blockages<\/p>

03\/12\/2021 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51293","activity_ticket_id":"49354","ticket_reference":"HDT50435","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"The bannisters are really loose and need fixing. The door entry code is 7243","ticket_address_1":"89-91 Wardour |Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"89-91 Wardour |Street ","cs_id":"1677","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1677","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/21","activity_end":"2021-11-30 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60672","activity_notes":"The bannisters are really loose and need fixing. The door entry code is 7243","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 14:45 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 08:52 (travis)<\/b>Repaired damaged handrail,and checked all handrail floor to top floor making repairs\/adjustments where required.<\/p>

01\/12\/2021 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51294","activity_ticket_id":"49355","ticket_reference":"HDT50436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR WEDNESDAY BETWEEN 10AM AND 2PM - TENANT WILL BE HOME ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/21","activity_end":"2021-12-01 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60673","activity_notes":"List of works - FOR WEDNESDAY BETWEEN 10AM AND 2PM - TENANT WILL BE HOME 1)Flickering lights2) Two of the kitchen cabinet shelves are crooked and hence do not close properly. This is a relatively old issue as well, not sure what the update is on this one. M Keenan is attending too to the heating and toilet ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 15:01 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 11:55 (roy)<\/b>Refixed cupboard doors. One cabinet door has wrong hinges but all ok.Should these be replaced????Tenant unsure which light is flickering but left lights on and while on site nothing flickered.4 x lights with transformers. Do we wait or change all??<\/p>

02\/12\/2021 07:09 (michaelk)<\/b>Attended site to complete heating issues. Checked all radiator valves and tested heating controls, explained to tenant and left operational. Removed basin trap and cleaned, adjusted pop up waste and left operational. 2hrs labour 95.<\/p>

06\/12\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51295","activity_ticket_id":"49355","ticket_reference":"HDT50436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR WEDNESDAY BETWEEN 10AM AND 2PM - TENANT WILL BE HOME ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/21","activity_end":"2021-12-01 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60674","activity_notes":"List of works - FOR WEDNESDAY BETWEEN 10AM AND 2PM - TENANT WILL BE HOME 3) The toilet sink is clogged, have tried to unclog it myself but was not successful. Can a plumber come to see it? 4) Heating - There are times when the heaters do not work or do not start on time. Not sure if this is an issue with the heaters or with me not knowing how to adjust their settings. With winter quickly approaching - can someone come and check them out?Roy attending too to other issues here ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 15:01 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 11:55 (roy)<\/b>Refixed cupboard doors. One cabinet door has wrong hinges but all ok.Should these be replaced????Tenant unsure which light is flickering but left lights on and while on site nothing flickered.4 x lights with transformers. Do we wait or change all??<\/p>

02\/12\/2021 07:09 (michaelk)<\/b>Attended site to complete heating issues. Checked all radiator valves and tested heating controls, explained to tenant and left operational. Removed basin trap and cleaned, adjusted pop up waste and left operational. 2hrs labour 95.<\/p>

06\/12\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51296","activity_ticket_id":"49311","ticket_reference":"HDT50392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty intercom","ticket_address_1":"Flat 2","ticket_address_2":"8a New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1662","cs_address_2":"8a New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1662","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/21","activity_end":"2021-11-30 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60675","activity_notes":"To re-align entrance door ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2021 14:27 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 15:49 (jane)<\/b>Intercom has been repaired, door needs re-aligning <\/p>

01\/12\/2021 12:39 (travis)<\/b>Adjusted main door by hinges,Connected 12v door entry system wires which had broken, adjustment of W electronic keep to allow door to open freely, lubrication of all moving parts.Tested numerous times with tenant.<\/p>

01\/12\/2021 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51297","activity_ticket_id":"49356","ticket_reference":"HDT50437","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"boiler not working ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/21","activity_end":"2021-11-30 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60676","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 16:09 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 20:40 (michaelk)<\/b>Attended site to investigate heating. Found pressurisation unit tripped out on water content fault. This was due to 2 x leaks on hws primary pump, bellows. Rectified leaks and re-set pressurisation unit which in turn ran heating boilers. Left system fully operational. 2hrs labour 95<\/p>

01\/12\/2021 08:58 (sandra)<\/b>(Ticket Closed)<\/p>

02\/12\/2021 09:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2021 09:40 (jane)<\/b>Further issue with the boiler <\/p>

02\/12\/2021 15:10 (michaelk)<\/b>Attended site to investigate hws fault. Found system operating correctly, after speaking to site engineer we have lowered the system pressure to 1.9bar from 2.3 bar. This is to have a larger tolerance between the system high pressure alarm at 2.6 bar and the running pressure. The boilers have been switched to a continuous day setting. Have asked site regarding servicing history and servicing the plant going forward. 1hr labour 50.<\/p>

02\/12\/2021 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51298","activity_ticket_id":"49357","ticket_reference":"HDT50438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14601 - To supply and fit new white wooden purpose-made venetian blind ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/21","activity_end":"2021-11-30 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60677","activity_notes":"To supply and fit new white wooden purpose-made venetian blind keys to access ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2021 16:47 (jane)<\/b>Blind on order, dispatch date 17\/12<\/p>

21\/12\/2021 12:44 (sandra)<\/b>Roy has the blind <\/p>

11\/01\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51299","activity_ticket_id":"49358","ticket_reference":"HDT50439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14599 - Change element and cleaning water heater ","ticket_address_1":"Flat 3, 23 Charlotte Street ","ticket_address_2":"London","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/21","activity_end":"2021-11-30 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60678","activity_notes":"Change element and cleaning water heater ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2021 14:32 (jane)<\/b>Requested access for Tuesday 21st December <\/p>

17\/12\/2021 08:41 (jane)<\/b>Attending on Wednesday 22dn December at 9am, tenant providing access <\/p>

11\/01\/2022 20:34 (michaelk)<\/b>Completed quoted works. 266.60 ex vat.<\/p>

12\/01\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51300","activity_ticket_id":"49340","ticket_reference":"HDT50421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven not working ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/12\/21","activity_end":"2021-12-01 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60679","activity_notes":"The main oven on the cooker is not working. Only the top small oven is working. Advised this hasn't been working for about a week.","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 16:58 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 12:31 (sandra)<\/b>monday 12 - 4pm have emailed for access <\/p>

02\/12\/2021 08:44 (jane)<\/b>Confirmed for Monday between 6th December between 12 and 4pm- access via keys <\/p>

07\/12\/2021 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51301","activity_ticket_id":"49359","ticket_reference":"HDT50440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you attend on Thursday between 10-12pm The tenant bathroom extractor fan is not working.- Tenant home ","ticket_address_1":"Flat 1, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/21","activity_end":"2021-12-02 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60680","activity_notes":"Please could you attend on Thursday between 10-12pm The tenant bathroom extractor fan is not working.- Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 09:03 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 14:02 (roy)<\/b>Needs new fan. Motor keeps stoppingHave sent info to Ryness to get new<\/p>

02\/12\/2021 14:13 (jane)<\/b>Sourcing new fan <\/p>

03\/12\/2021 12:56 (jane)<\/b>Requested access to fit the new fan on Monday 6th December <\/p>

06\/12\/2021 11:16 (alan)<\/b>Help roy<\/p>

06\/12\/2021 11:17 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2021 14:36 (roy)<\/b>With Alan.Removed\/Replaced fan<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51302","activity_ticket_id":"49360","ticket_reference":"HDT50441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant has reported yesterday there is no hot water, please could you return urgently today to resolve any issues.- Provide a report on completion ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1638","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1638","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/21","activity_end":"2021-12-01 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60681","activity_notes":"The tenant has reported yesterday there is no hot water, please could you return urgently today to resolve any issues.- Provide a report on completion ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 09:20 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 09:47 (michaelk)<\/b>Attended site to investigate hot water. Found timeswitch for the hot water turned off, switched to contiuous due to no auto times set.Note; both timeswitches have been left in contiuous mode as found. 1hr labour 50.<\/p>

01\/12\/2021 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51303","activity_ticket_id":"49122","ticket_reference":"HDT50203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS for 30th November ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/21","activity_end":"2021-12-01 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60682","activity_notes":"ITCS for 30th November ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 09:39 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:47 (alan)<\/b>Carry out electrical inspection and replace blown lamps in cooker hood<\/p>

26\/11\/2021 10:53 (sandra)<\/b>tenant is already moved in and Lilian to advise if the tennat is just going to complete a list of his own. Waiting for instruction <\/p>

01\/12\/2021 10:37 (roy)<\/b>Checked all appliances as requested.Blind cords need attention Shower hose and head 2 x lights not working<\/p>

01\/12\/2021 12:03 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:31 (iain)<\/b>Fridge compartment on order.<\/p>

02\/12\/2021 13:53 (jane)<\/b>Fridge compartments on order <\/p>

05\/12\/2021 21:18 (dean)<\/b>Done 180.00<\/p>

07\/12\/2021 15:37 (travis)<\/b>Fridge compartment fitted.<\/p>

07\/12\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51304","activity_ticket_id":"49361","ticket_reference":"HDT50442","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/SW\/14597 - Replacement lights","ticket_address_1":"4 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Slingsby Place ","cs_id":"1086","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1086","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/21","activity_end":"2021-12-08 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60683","activity_notes":"Replacement lightsFOR WEDNESDAY 8TH DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 14:50 (alan)<\/b>Quoted works <\/p>

09\/12\/2021 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51305","activity_ticket_id":"49362","ticket_reference":"HDT50443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Entry phone issue ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/12\/21","activity_end":"2021-12-01 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60684","activity_notes":"Entry phone issue Tenant reported : the front door lock and the entry phone is little loose, sometimes we have to press the button 2-3 times before the door will open.Please call Lilian ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2021 10:11 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 09:11 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 13:03 (jane)<\/b>Re-secured the electric lock release and adjusted door closer <\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51306","activity_ticket_id":"49363","ticket_reference":"HDT50444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14604 - New controller for heating ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/21","activity_end":"2021-12-01 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60685","activity_notes":"New controller for heating ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2021 14:19 (jane)<\/b>Requested access for 24th December <\/p>

16\/12\/2021 16:15 (jane)<\/b>Please attend on the 24th Dec between 10-11.30am there is a guest staying in the apartment so they may or may not be in so please collect management keys from the security office. (please knock before entering)<\/p>

04\/01\/2022 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51307","activity_ticket_id":"49364","ticket_reference":"HDT50445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The mastic is spongey and peeling away in the corners of my shower - FOR BETWEEN 10 AND 1PM TODAY TENANT WILL BE HOME ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 5 Charlotte Place","cs_id":"1548","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1548","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/12\/21","activity_end":"2021-12-01 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60686","activity_notes":"The mastic is spongey and peeling away in the corners of my shower - FOR BETWEEN 10 AND 1PM TODAY TENANT WILL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 10:28 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 15:00 (dan)<\/b>repaired leak on stopcock common parts<\/p>

01\/12\/2021 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51308","activity_ticket_id":"49365","ticket_reference":"HDT50446","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"a contractor to attend to fix the maglock on the secondary entrance door. The access code is *19821* ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/21","activity_end":"2021-12-01 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60687","activity_notes":"a contractor to attend to fix the maglock on the secondary entrance door. The access code is *19821* ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 11:05 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 14:16 (travis)<\/b>Glass entrance doors,overhead maglock repair \/ refixing.<\/p>

01\/12\/2021 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51309","activity_ticket_id":"49368","ticket_reference":"HDT50449","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Take down the benches outside of unit 4 Maison Bab and take to the basement","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/21","activity_end":"2021-12-01 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60688","activity_notes":"Take down the benches outside of unit 4 Maison Bab and take to the basement4 Mercer Walk ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 11:51 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 12:03 (travis)<\/b>Disassembly of tables and storage in basement.<\/p>

02\/12\/2021 12:24 (roy)<\/b>Assist Travis <\/p>

06\/12\/2021 11:04 (sandra)<\/b>returning on Wednesday <\/p>

07\/12\/2021 10:43 (travis)<\/b>Disassemble benches,store in bike store.<\/p>

07\/12\/2021 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51310","activity_ticket_id":"49369","ticket_reference":"HDT50450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind cord is faulty","ticket_address_1":"Flat 3.3, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/21","activity_end":"2021-12-01 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60689","activity_notes":"blind cord is faulty please collect keys for today","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 12:15 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 12:16 (sandra)<\/b>access asked for Thursday afternoon <\/p>

02\/12\/2021 14:01 (travis)<\/b>Replacement of blind cord connector.<\/p>

02\/12\/2021 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51311","activity_ticket_id":"49370","ticket_reference":"HDT50451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking stop-cock","ticket_address_1":"5 Charlotte Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Charlotte Place ","cs_id":"1170","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1170","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/12\/21","activity_end":"2021-12-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60690","activity_notes":"Leaking stop-cock","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 13:00 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 14:58 (dan)<\/b>Resealed shower flat 4, repaired leak on stopcock common parts<\/p>

01\/12\/2021 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51312","activity_ticket_id":"49371","ticket_reference":"HDT50452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to washing machine issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/12\/21","activity_end":"2021-12-01 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60691","activity_notes":"To attend to washing machine issue it was flooded with water and every time i opened it all the water would come in all my appartement! ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2021 13:14 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 10:03 (jane)<\/b>Requesting for Monday 6th December for access, awaiting a reply <\/p>

03\/12\/2021 14:21 (jane)<\/b>The next available slots would be for Wednesday, 08\/12, between 12pm and 5pm, and Thursday\/Friday after 10am, given that option to the client <\/p>

03\/12\/2021 16:49 (jane)<\/b>For Wednesday 8th December between 12noon and 5pm, tenant will be home <\/p>

09\/12\/2021 15:19 (jane)<\/b>The engineer found that inlet valve has failed and needs to be replaced, part on order <\/p>

16\/12\/2021 07:46 (dan)<\/b>Gave access to repair aid<\/p>

21\/12\/2021 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51313","activity_ticket_id":"49334","ticket_reference":"HDT50415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for Tuesday morning early","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/21","activity_end":"2021-12-01 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60692","activity_notes":"Travis can you attend tomorrow morning to remove beds, mattresses and tables with Roy tomorrow morning ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2021 15:38 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 12:04 (roy)<\/b>Removed unwanted items with IanReplaced some bulbs (white) but no power so unsure if all working Returned later to reset gas and electric meters<\/p>

01\/12\/2021 12:05 (roy)<\/b>Returned with more bulbs and fitted in bathroomAll lights are bright and white.All ok<\/p>

01\/12\/2021 12:06 (iain)<\/b>Clearance.<\/p>

01\/12\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2021 09:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2021 14:23 (roy)<\/b>Returned again to remove a few more items.Bulbs not bright enough, replaced againEased znd adjusted 1 x door lock Rsfixed toilet seat Replaced blind pelmet<\/p>

02\/12\/2021 14:29 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2021 11:06 (sandra)<\/b>pro-forma invoice sent for 215+ VAT for the clearance. to be added in to final PO <\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51314","activity_ticket_id":"47664","ticket_reference":"HDT48745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing and alarm testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/21","activity_end":"2021-12-02 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60693","activity_notes":"Leaking kitchen tap FOR THURSDAY AFTTERNON, TENANT HOME ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2021 10:09 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 09:41 (sandra)<\/b>self isolating. needs to reschedule <\/p>

14\/07\/2021 08:42 (roy)<\/b>Need to reschedule as no access on day<\/p>

07\/09\/2021 09:20 (sandra)<\/b>emailed for access <\/p>

13\/10\/2021 09:16 (sandra)<\/b>emailed Daniel for access <\/p>

15\/10\/2021 16:40 (jane)<\/b>Requested Wednesday, 20\/10, between 12pm and 5pm, waiting to hear back from tenant <\/p>

15\/10\/2021 16:53 (jane)<\/b>Tenant would like a date from 25th October <\/p>

18\/10\/2021 13:09 (jane)<\/b>For Monday 25th October between 10 and 2pm, tenant will give access to both trades<\/p>

25\/10\/2021 10:11 (sandra)<\/b>cancelled again. tenants email attached <\/p>

26\/10\/2021 11:19 (jane)<\/b>To follow up next week <\/p>

10\/11\/2021 09:23 (sandra)<\/b>8am Thursday 11th <\/p>

11\/11\/2021 12:17 (roy)<\/b>Pat test<\/p>

11\/11\/2021 15:58 (roy)<\/b>Additional works.Lights Dishwasher <\/p>

12\/11\/2021 15:33 (roy)<\/b>Cut timber to fit underneath and support the dishwasher and refitted the plinthTenant asked me to look at the heating as ig wasn't working. Repressured but motorised valve made a horrendous noise.Spoke to Michael and he said it needs replacing.External lights Driver unit and LED lights need replacing.Tenant wants to keep it as it was (blue not white) Need to provide a quote<\/p>

12\/11\/2021 15:55 (jane)<\/b>Appliance engineer attending on Wednesday 17\/11. between 12 and 6pm <\/p>

19\/11\/2021 15:14 (jane)<\/b>Ice box door on order <\/p>

25\/11\/2021 13:01 (jane)<\/b>Requested access for Tuesday , 30\/11, between 12pm and 6pm, awaiting a reply from the tenant <\/p>

26\/11\/2021 10:49 (sandra)<\/b>requested again <\/p>

29\/11\/2021 16:42 (sandra)<\/b>rebooked for Thursday 2 December 12 - 6pm<\/p>

02\/12\/2021 10:13 (jane)<\/b>The tenant emailed this morning to cancel the appointment, he has an important meeting at home and can not be disturbed.<\/p>

07\/12\/2021 09:56 (sandra)<\/b>access asked for Repairaid for Wednesday 10 - 2pm <\/p>

08\/12\/2021 13:30 (jane)<\/b>Next availability is Monday, 13th of Dec in the afternoon 12-6pm Requested access, awaiting a reply <\/p>

06\/01\/2022 12:56 (jane)<\/b>Tenant giving access on Tuesday between 10-2pm to resolve all the issues.<\/p>

18\/01\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51315","activity_ticket_id":"49372","ticket_reference":"HDT50453","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Common parts 1st floor toilets, electric water heater not working - keys for access ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/21","activity_end":"2021-12-01 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60694","activity_notes":"Common parts 1st floor toilets, electric water heater not working - keys from office for access ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 13:55 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 13:08 (michaelk)<\/b>Attended site to investigate water heaters on all communal floors. Found 1st floor heater tripped on high temperature, re-set and adjusted stored temp slightly and observed operation. If fault persists a replacement heater or element and clean is required. Heaters on 2nd and 3rd floors were operational. 2hrs labour 95.<\/p>

02\/12\/2021 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51316","activity_ticket_id":"49373","ticket_reference":"HDT50454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Change light bulb (spot-light) in bathroom ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/21","activity_end":"2021-12-02 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60695","activity_notes":"Change light bulb (spot-light) in bathroom - tenant home for Thursday morning ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 15:13 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 12:24 (roy)<\/b>Replaced bulb<\/p>

02\/12\/2021 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51317","activity_ticket_id":"49374","ticket_reference":"HDT50455","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Professional signs for intercom ","ticket_address_1":"93-95 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"93-95 Wardour Street ","cs_id":"1290","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 0UE","ticket_client_site":"1290","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/12\/21","activity_end":"2021-12-01 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60696","activity_notes":"Professional signs for intercom1st floor buzzer to read (Atempo Growth) and 3rd floor EKA ventures ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2021 15:45 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 09:54 (jane)<\/b>(Ticket Closed)<\/p>

11\/01\/2022 14:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/01\/2022 08:02 (alan)<\/b>Install labels in door entry<\/p>

20\/01\/2022 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51318","activity_ticket_id":"49375","ticket_reference":"HDT50456","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DW\/JH\/14607 - Replacement shower ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/12\/21","activity_end":"2021-12-01 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60697","activity_notes":"Replacement shower Dan I will order the shower ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 16:18 (jane)<\/b>Shower being delivered on Friday 3rd December <\/p>

07\/12\/2021 07:10 (dan)<\/b>Replaced taps as quoted<\/p>

07\/12\/2021 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51319","activity_ticket_id":"49368","ticket_reference":"HDT50449","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Take down the benches outside of unit 4 Maison Bab and take to the basement","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/21","activity_end":"2021-12-02 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60698","activity_notes":"Take down the benches outside of unit 4 Maison Bab and take to the basement4 Mercer Walk WITH TRAVIS ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 11:51 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 12:03 (travis)<\/b>Disassembly of tables and storage in basement.<\/p>

02\/12\/2021 12:24 (roy)<\/b>Assist Travis <\/p>

06\/12\/2021 11:04 (sandra)<\/b>returning on Wednesday <\/p>

07\/12\/2021 10:43 (travis)<\/b>Disassemble benches,store in bike store.<\/p>

07\/12\/2021 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51320","activity_ticket_id":"49356","ticket_reference":"HDT50437","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"boiler not working ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60699","activity_notes":"Is it possible to have someone come and take a look at our boiler today? Tonight our hot water went off again around 10pm.Ill be on site from midday","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2021 16:09 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 20:40 (michaelk)<\/b>Attended site to investigate heating. Found pressurisation unit tripped out on water content fault. This was due to 2 x leaks on hws primary pump, bellows. Rectified leaks and re-set pressurisation unit which in turn ran heating boilers. Left system fully operational. 2hrs labour 95<\/p>

01\/12\/2021 08:58 (sandra)<\/b>(Ticket Closed)<\/p>

02\/12\/2021 09:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2021 09:40 (jane)<\/b>Further issue with the boiler <\/p>

02\/12\/2021 15:10 (michaelk)<\/b>Attended site to investigate hws fault. Found system operating correctly, after speaking to site engineer we have lowered the system pressure to 1.9bar from 2.3 bar. This is to have a larger tolerance between the system high pressure alarm at 2.6 bar and the running pressure. The boilers have been switched to a continuous day setting. Have asked site regarding servicing history and servicing the plant going forward. 1hr labour 50.<\/p>

02\/12\/2021 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51321","activity_ticket_id":"49334","ticket_reference":"HDT50415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for Tuesday morning early","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/21","activity_end":"2021-12-02 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60700","activity_notes":"To remove stools and brighter lights ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 15:38 (System)<\/b>Ticket Created<\/p>

01\/12\/2021 12:04 (roy)<\/b>Removed unwanted items with IanReplaced some bulbs (white) but no power so unsure if all working Returned later to reset gas and electric meters<\/p>

01\/12\/2021 12:05 (roy)<\/b>Returned with more bulbs and fitted in bathroomAll lights are bright and white.All ok<\/p>

01\/12\/2021 12:06 (iain)<\/b>Clearance.<\/p>

01\/12\/2021 14:20 (jane)<\/b>(Ticket Closed)<\/p>

02\/12\/2021 09:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2021 14:23 (roy)<\/b>Returned again to remove a few more items.Bulbs not bright enough, replaced againEased znd adjusted 1 x door lock Rsfixed toilet seat Replaced blind pelmet<\/p>

02\/12\/2021 14:29 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2021 11:06 (sandra)<\/b>pro-forma invoice sent for 215+ VAT for the clearance. to be added in to final PO <\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51322","activity_ticket_id":"49376","ticket_reference":"HDT50457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60701","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 2ND DECEMBER","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 10:27 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 07:52 (michaelk)<\/b>Completed gas testing, minus pat. 140<\/p>

14\/12\/2021 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51323","activity_ticket_id":"49377","ticket_reference":"HDT50458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from kitchen tap - FOR THIS AFTERNOON ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/21","activity_end":"2021-12-02 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60702","activity_notes":"Leak from kitchen tap - FOR THIS AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 11:01 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 06:53 (dan)<\/b>New tap required<\/p>

03\/12\/2021 09:34 (jane)<\/b>New tap required <\/p>

03\/12\/2021 14:08 (jane)<\/b>Tap on order from ScrewFix, being delivered on Monday 6th December to the office <\/p>

06\/12\/2021 09:43 (sandra)<\/b>new taps on order <\/p>

07\/12\/2021 14:55 (dan)<\/b>Supplied and fitted replacement sink taps<\/p>

07\/12\/2021 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51324","activity_ticket_id":"49379","ticket_reference":"HDT50460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe issue - FOR FRIDAY -03\/12\/21 between 11 am and 3 pm","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/12\/21","activity_end":"2021-12-03 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60703","activity_notes":"Wardrobe issue - FOR FRIDAY - 03\/12\/21 between 11 am and 3 pmOur housekeeper advised that the wardrobe's roller door in the smaller bedroom is not working properly. ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 11:15 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 13:01 (iain)<\/b>Broken wheel on wardrobe door. To source new.<\/p>

03\/12\/2021 13:01 (iain)<\/b>To source new hinge\/wheel for sliding wardrobe door.<\/p>

13\/12\/2021 16:22 (sandra)<\/b>cant locate part. emailed client and ask for further instructoin <\/p>

21\/12\/2021 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51325","activity_ticket_id":"49380","ticket_reference":"HDT50461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower issue - tenant home after 2pm today ","ticket_address_1":"Flat 3, 38a William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 38a William IV Street ","cs_id":"1685","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1685","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/21","activity_end":"2021-12-02 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60704","activity_notes":"Shower issue tenant was in using the shower this morning, the temperature dial doesn't seem to be connected properly.Water coming out is exclusively really hot and turning the dial doesn't change it (it doesn't now appear connected properly).","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 11:25 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 06:52 (dan)<\/b>New thermostatic cartridge required<\/p>

07\/12\/2021 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51326","activity_ticket_id":"47664","ticket_reference":"HDT48745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing and alarm testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/12\/21","activity_end":"2021-12-02 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60705","activity_notes":"To make good the desk and seal Tenant home on Tuesday 11th between 10am and 2pm ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2021 10:09 (System)<\/b>Ticket Created<\/p>

05\/07\/2021 09:41 (sandra)<\/b>self isolating. needs to reschedule <\/p>

14\/07\/2021 08:42 (roy)<\/b>Need to reschedule as no access on day<\/p>

07\/09\/2021 09:20 (sandra)<\/b>emailed for access <\/p>

13\/10\/2021 09:16 (sandra)<\/b>emailed Daniel for access <\/p>

15\/10\/2021 16:40 (jane)<\/b>Requested Wednesday, 20\/10, between 12pm and 5pm, waiting to hear back from tenant <\/p>

15\/10\/2021 16:53 (jane)<\/b>Tenant would like a date from 25th October <\/p>

18\/10\/2021 13:09 (jane)<\/b>For Monday 25th October between 10 and 2pm, tenant will give access to both trades<\/p>

25\/10\/2021 10:11 (sandra)<\/b>cancelled again. tenants email attached <\/p>

26\/10\/2021 11:19 (jane)<\/b>To follow up next week <\/p>

10\/11\/2021 09:23 (sandra)<\/b>8am Thursday 11th <\/p>

11\/11\/2021 12:17 (roy)<\/b>Pat test<\/p>

11\/11\/2021 15:58 (roy)<\/b>Additional works.Lights Dishwasher <\/p>

12\/11\/2021 15:33 (roy)<\/b>Cut timber to fit underneath and support the dishwasher and refitted the plinthTenant asked me to look at the heating as ig wasn't working. Repressured but motorised valve made a horrendous noise.Spoke to Michael and he said it needs replacing.External lights Driver unit and LED lights need replacing.Tenant wants to keep it as it was (blue not white) Need to provide a quote<\/p>

12\/11\/2021 15:55 (jane)<\/b>Appliance engineer attending on Wednesday 17\/11. between 12 and 6pm <\/p>

19\/11\/2021 15:14 (jane)<\/b>Ice box door on order <\/p>

25\/11\/2021 13:01 (jane)<\/b>Requested access for Tuesday , 30\/11, between 12pm and 6pm, awaiting a reply from the tenant <\/p>

26\/11\/2021 10:49 (sandra)<\/b>requested again <\/p>

29\/11\/2021 16:42 (sandra)<\/b>rebooked for Thursday 2 December 12 - 6pm<\/p>

02\/12\/2021 10:13 (jane)<\/b>The tenant emailed this morning to cancel the appointment, he has an important meeting at home and can not be disturbed.<\/p>

07\/12\/2021 09:56 (sandra)<\/b>access asked for Repairaid for Wednesday 10 - 2pm <\/p>

08\/12\/2021 13:30 (jane)<\/b>Next availability is Monday, 13th of Dec in the afternoon 12-6pm Requested access, awaiting a reply <\/p>

06\/01\/2022 12:56 (jane)<\/b>Tenant giving access on Tuesday between 10-2pm to resolve all the issues.<\/p>

18\/01\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51327","activity_ticket_id":"49378","ticket_reference":"HDT50459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"My door handle on the bathroom is in need of replacing \/ repair. It is a bit dangerous as someone could get locked out. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/12\/21","activity_end":"2021-12-02 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60706","activity_notes":"My door handle on the bathroom is in need of replacing \/ repair. It is a bit dangerous as someone could get locked out. ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 11:03 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 15:35 (travis)<\/b>Door handle repair,lock faulty,new on order.<\/p>

21\/12\/2021 09:45 (sandra)<\/b>Requested access for Wednesday 22nd<\/p>

21\/12\/2021 10:07 (jane)<\/b>Access via keys - Wednesday 22nd Dec<\/p>

22\/12\/2021 15:13 (travis)<\/b>Replaced toilet door lock.<\/p>

22\/12\/2021 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51328","activity_ticket_id":"49382","ticket_reference":"HDT50463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor Office - 1st Floor office Tenant reported it's not heating properly - check settings ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60707","activity_notes":"1st Floor Office - 1st Floor office Tenant reported it's not heating properly - check settings ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 12:58 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 15:12 (michaelk)<\/b>Attended site to investigate heating. Found boiler n1 on standby and n2 locked out. We have re-set both and left the system fully operational. Service parts will be ordered and fitted asap. 1hr labour 50<\/p>

02\/12\/2021 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51329","activity_ticket_id":"49383","ticket_reference":"HDT50464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Water is leaking from the pipe at the back of the hand basin in the bathroom. Only leaking when used. ","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/12\/21","activity_end":"2021-12-02 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60708","activity_notes":"Description: Water is leaking from the pipe at the back of the hand basin in the bathroom. Only leaking when used. Greg for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 13:26 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 06:51 (dan)<\/b>Repaired basin trap<\/p>

07\/12\/2021 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51330","activity_ticket_id":"49384","ticket_reference":"HDT50465","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - ignore","ticket_address_1":"Test Site","ticket_address_2":"Please Ignore","ticket_town":"Southend-on-Sea","ticket_county":null,"ticket_postcode":"SS9 5PR","cs_address_1":"Test Site","cs_id":"743","cs_address_2":"Please Ignore","cs_town":"Southend-on-Sea","cs_postcode":"SS9 5PR","ticket_client_site":"743","ticket_status_code":"Cancelled","activity_resource_id":"21","resource_name":"korweb","activity_start":"02\/12\/21","activity_end":"2021-12-02 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60709","activity_notes":"Test ticket - ignore","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2021 13:38 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 13:41 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51331","activity_ticket_id":"48747","ticket_reference":"HDT49828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14437 - New double glazed windows PO200726619","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Wardour Street ","cs_id":"1298","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1298","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/12\/21","activity_end":"2021-12-02 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60710","activity_notes":"To refit 2No curtains to windows for 3:30pm today, tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2021 08:52 (jane)<\/b>The suppliers could not do acoustic glass with a patterned glass for the bathroom, so window specialist have ordered the secondary glazing with glass as shown on the quote, as soon as have a delivery date will book fitting <\/p>

25\/10\/2021 11:47 (sandra)<\/b>provisionally booked for 2nd December <\/p>

30\/11\/2021 09:12 (sandra)<\/b>all the units have come in with frosted glass. contacted Lilian to see if these should be fitted on 2nd and then changed. or if the tenant wants to wait <\/p>

02\/12\/2021 14:28 (jane)<\/b>Additional charge to hang the curtains <\/p>

03\/12\/2021 10:41 (iain)<\/b>Rehang curtain poles and curtains.<\/p>

04\/01\/2022 13:56 (jane)<\/b>Window specialist attending on Wednesday 5th January <\/p>

05\/01\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51332","activity_ticket_id":"49385","ticket_reference":"HDT50466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The Heating controls are not working, everything is off and nothing seems to be coming on. - FOR THIS AFTERNOON, TENANT HOME FOR ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60711","activity_notes":"The Heating controls are not working, everything is off and nothing seems to be coming on. - FOR THIS AFTERNOON, TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 14:31 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 19:13 (michaelk)<\/b>Attended site to investigate heating. Found rf stat with low batteries, changed and re-paured leaving fully operational. 1hr labour 50<\/p>

03\/12\/2021 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51333","activity_ticket_id":"49386","ticket_reference":"HDT50467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14579 - Replacement parts for commercial boiler ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/21","activity_end":"2021-12-02 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60712","activity_notes":"Replacement parts for commercial boiler ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2021 21:15 (michaelk)<\/b>Attended site to carry out quoted repairs to commercial boilers. Left fully operational 355.97 ex vat.<\/p>

21\/12\/2021 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51334","activity_ticket_id":"49387","ticket_reference":"HDT50468","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ground floor ladies toilet sink is blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/21","activity_end":"2021-12-03 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60713","activity_notes":"Ground floor ladies toilet sink is blocked ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 09:10 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 11:49 (dan)<\/b>Cleared blockage to basin, cleaned waste pipe<\/p>

03\/12\/2021 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51335","activity_ticket_id":"49388","ticket_reference":"HDT50469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door open when I left for work. The closing mechanism isn\u00e2\u20ac\u2122t shutting fully ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/21","activity_end":"2021-12-03 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60714","activity_notes":"Main door open when I left for work. The closing mechanism isnt shutting fully ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 09:12 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 12:50 (travis)<\/b>Adjusted door closer so door closes without dragging on coir matting.<\/p>

03\/12\/2021 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51336","activity_ticket_id":"49389","ticket_reference":"HDT50470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace toilet seat ","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/12\/21","activity_end":"2021-12-03 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60715","activity_notes":"To replace toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 09:17 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 11:52 (jane)<\/b>Tenant home now until 2.:30pm <\/p>

03\/12\/2021 15:36 (jane)<\/b>Toilet seat on order - 2\/4 working days lead-time <\/p>

06\/12\/2021 07:59 (dan)<\/b>Replacement ordered<\/p>

07\/12\/2021 15:45 (dan)<\/b>Supplied and fitted replacement seat<\/p>

07\/12\/2021 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51337","activity_ticket_id":"49390","ticket_reference":"HDT50471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The bathroom light in my flat is not working anymore, but it doesn't have a regular lightbulb so I can't really change it myself - TENANT HOME TODAY FOR ACCESS ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/21","activity_end":"2021-12-03 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60716","activity_notes":"The bathroom light in my flat is not working anymore, but it doesn't have a regular lightbulb so I can't really change it myself.- TENANT HOME TODAY FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 09:29 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 14:35 (roy)<\/b>Replaced 1 x 28w 2D bulb plus 1 x starter<\/p>

03\/12\/2021 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51338","activity_ticket_id":"49391","ticket_reference":"HDT50472","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"MDR\/SW\/14563 - Supply and fit rail","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/21","activity_end":"2021-12-03 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60717","activity_notes":"Supply and fit railTravis, will you order the parts ? ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2021 14:20 (jane)<\/b>Keep klamp system in stock at our suppliers, to collect on Wednesday 8th December <\/p>

10\/12\/2021 10:43 (jane)<\/b>Attending on Monday 13th December to fit <\/p>

13\/12\/2021 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51339","activity_ticket_id":"49392","ticket_reference":"HDT50473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Underfloor heating pump noise - Monday, 06\/12 between 11 am and 3 pm ","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/21","activity_end":"2021-12-06 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60718","activity_notes":"Underfloor heating pump noise - Monday, 06\/12 between 11 am and 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 10:05 (System)<\/b>Ticket Created<\/p>

06\/12\/2021 13:27 (michaelk)<\/b>Attended site to investigate heating noise. Whilst on site the noise couldn't be replicated, however we checked all possible causes. I would recommend that the boiler be fitted with an automatic bypass valve as all the heating is provided via a underfloor manifold which could be the cause when shutting down. Will provide a quote.2hrs labour 95<\/p>

06\/12\/2021 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51340","activity_ticket_id":"49393","ticket_reference":"HDT50474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace lock on roof door - code to be changed to 3535","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street ","cs_id":"1690","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1690","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/21","activity_end":"2021-12-03 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60719","activity_notes":"To replace lock on roof door - code to be changed to 3535","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 10:32 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 13:45 (travis)<\/b>Lock change.<\/p>

03\/12\/2021 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51341","activity_ticket_id":"49394","ticket_reference":"HDT50475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14602 - Replacement free standing washer\/dryer - option two - Bosch model ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/12\/21","activity_end":"2021-12-03 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60720","activity_notes":"Replacement free standing washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2021 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51342","activity_ticket_id":"49395","ticket_reference":"HDT50476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out fixed wiring test - FOR TUESDAY 7TH DECEMBER 11AM - 2PM - KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/21","activity_end":"2021-12-07 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60721","activity_notes":"To carry out fixed wiring test - FOR TUESDAY 7TH DECEMBER 11AM - 2PM - KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 11:41 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 07:31 (alan)<\/b>Electrical inspection <\/p>

09\/12\/2021 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51343","activity_ticket_id":"49396","ticket_reference":"HDT50477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The radiators are not functioning at their full capacity - the gas needs to be let out","ticket_address_1":"Flat 8, 106 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8","cs_id":"1540","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"1540","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/21","activity_end":"2021-12-03 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60722","activity_notes":"The radiators are not functioning at their full capacity - the gas needs to be let out","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2021 15:13 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 07:51 (michaelk)<\/b>Investigated reported heating issues, found boiler flow setpoint too low. Increased setpoint and tested heating throughout flat and left fully operational. 2hrs 95.<\/p>

14\/12\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51344","activity_ticket_id":"49321","ticket_reference":"HDT50402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out in south service yard","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/21","activity_end":"2021-12-06 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60723","activity_notes":"lights out in south service yard","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 09:37 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 14:21 (roy)<\/b>Power ok but needs new LED floodlightsNight sensor working but only one light came on out of 3. All wall lights workingLillian just selling replace but need 2nd person as high up<\/p>

06\/12\/2021 10:32 (alan)<\/b>Replace 3 high level outside light in south service yard <\/p>

06\/12\/2021 11:16 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2021 14:40 (roy)<\/b>With AlanReplaced3 high level spot lights<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51345","activity_ticket_id":"49397","ticket_reference":"HDT50478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/21","activity_end":"2021-12-06 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60724","activity_notes":"Emergency call out - out of hours leak from bathroom sink ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2021 09:46 (System)<\/b>Ticket Created<\/p>

06\/12\/2021 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51346","activity_ticket_id":"49398","ticket_reference":"HDT50479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1692","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1692","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/21","activity_end":"2021-12-06 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60725","activity_notes":"Emergency call out - out of hours power outage ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2021 09:50 (System)<\/b>Ticket Created<\/p>

06\/12\/2021 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51347","activity_ticket_id":"49359","ticket_reference":"HDT50440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you attend on Thursday between 10-12pm The tenant bathroom extractor fan is not working.- Tenant home ","ticket_address_1":"Flat 1, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/21","activity_end":"2021-12-06 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60726","activity_notes":"Please could you attend on Thursday between 10-12pm The tenant bathroom extractor fan is not working.- Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 09:03 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 14:02 (roy)<\/b>Needs new fan. Motor keeps stoppingHave sent info to Ryness to get new<\/p>

02\/12\/2021 14:13 (jane)<\/b>Sourcing new fan <\/p>

03\/12\/2021 12:56 (jane)<\/b>Requested access to fit the new fan on Monday 6th December <\/p>

06\/12\/2021 11:16 (alan)<\/b>Help roy<\/p>

06\/12\/2021 11:17 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2021 14:36 (roy)<\/b>With Alan.Removed\/Replaced fan<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51348","activity_ticket_id":"48878","ticket_reference":"HDT49959","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/14494 - Main lobby issues","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/21","activity_end":"2021-12-06 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60727","activity_notes":"Main lobby issues","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 12:55 (alan)<\/b>Look at high level lights in common parts not working Quote to replace lamps in all fittings <\/p>

06\/12\/2021 14:05 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2021 14:35 (roy)<\/b>With Alan<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51349","activity_ticket_id":"49399","ticket_reference":"HDT50480","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"handrail for today ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/21","activity_end":"2021-12-06 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60728","activity_notes":"Can you arrange for an engineer to attend to the above as there are a few loose handrails on the rear staircase that need fixing. The access code to the building is *19821* and access is gained to the staircase via the basement. If someone can attend ASAP that would be appreciated. Any problems do let me know ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 12:50 (System)<\/b>Ticket Created<\/p>

06\/12\/2021 15:04 (travis)<\/b>Repairs to rear stairwell handrail.<\/p>

07\/12\/2021 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51350","activity_ticket_id":"49400","ticket_reference":"HDT50481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"buzzer not working ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"06\/12\/21","activity_end":"2021-12-06 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60729","activity_notes":"buzzer not working The tenant has reported the buzzer button for flat 6 has been damaged. It must have happened sometime on Friday. The button is pressed to the back of the box. Could you attend to this today?","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2021 12:52 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 09:10 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 13:05 (jane)<\/b>Replaced the faulty push button module and overhauled the door panel <\/p>

14\/01\/2022 13:20 (jane)<\/b>Replaced faulty push button module and overhauled the door panel<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51351","activity_ticket_id":"49401","ticket_reference":"HDT50482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked sink ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/21","activity_end":"2021-12-06 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60730","activity_notes":"TENANT AT HOME FOR ACCESS The tenant has reported the kitchen sink is clogged and water is not draining through they have tried various cleaning products but still is it not draining. ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 13:33 (System)<\/b>Ticket Created<\/p>

06\/12\/2021 17:06 (roy)<\/b>Cleared blockage to kitchen sink<\/p>

07\/12\/2021 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51352","activity_ticket_id":"49402","ticket_reference":"HDT50483","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14611 - Remedial electrical works ","ticket_address_1":"1 Knightrider Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4V 5AR","cs_address_1":"1 Knightrider Court ","cs_id":"1694","cs_address_2":"","cs_town":"London ","cs_postcode":"EC4V 5AR","ticket_client_site":"1694","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/21","activity_end":"2021-12-06 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60731","activity_notes":"Remedial electrical works ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 11:59 (jane)<\/b>Programmed in For Monday 13th December at 9am <\/p>

15\/12\/2021 07:09 (alan)<\/b>Quoted works <\/p>

15\/12\/2021 11:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51353","activity_ticket_id":"49351","ticket_reference":"HDT50432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14598 - Investigate underfloor heating ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/21","activity_end":"2021-12-06 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60732","activity_notes":"Investigate underfloor heating ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 17:07 (roy)<\/b>Supply heater as requested<\/p>

13\/12\/2021 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51354","activity_ticket_id":"49403","ticket_reference":"HDT50484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/22","activity_end":"2022-01-13 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60733","activity_notes":"booked for Thursday 13th at 9 am as tenant is still away ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 16:26 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 13:35 (jane)<\/b>For Tuesday 14th December from 11:30am <\/p>

09\/12\/2021 07:30 (alan)<\/b>Investigate lights not working on kitchen ceiling, fault found to be a dimmer module ordered replacementreplaced faulty switch for lights under kitchen cupboards<\/p>

05\/01\/2022 10:04 (sandra)<\/b>emailed for Access Thursday 6th <\/p>

05\/01\/2022 14:14 (sandra)<\/b>booked for Thursday 13th at 9 am <\/p>

14\/01\/2022 13:45 (alan)<\/b>Return to site and and replace faulty dimmer unit and lamps <\/p>

14\/01\/2022 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51355","activity_ticket_id":"49404","ticket_reference":"HDT50485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak and shower door ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/21","activity_end":"2021-12-06 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60734","activity_notes":"Leak and shower door Please could you attend TUESDAY morning between 9-12pm to investigate a leak in the bedroom, you may need access to the roof area.Also please resolve issue with the shower door which has dis-aligned (Tenant will be home to provide access)","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 16:28 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 12:25 (roy)<\/b>Door and side panel falling apart.Refixed but may need new<\/p>

08\/12\/2021 14:29 (travis)<\/b>Roof clearance.<\/p>

08\/12\/2021 15:44 (roy)<\/b>Returned and tenant said shower door all ok.Access with Travis onto the roof to find scaffolding board restricting flow to outlet.RemovedAlso found broken slate. RepairedAlso cleared lower roof, scaffolding bits and bags of empty bottles<\/p>

08\/12\/2021 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51356","activity_ticket_id":"49405","ticket_reference":"HDT50486","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Basement fire exit ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/21","activity_end":"2021-12-06 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60735","activity_notes":"Basement fire exit - padlock is not opening and it is a fire exitPorter on site - ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 16:30 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 11:33 (travis)<\/b>Overhaul of FB Lock on fire exit gate.<\/p>

07\/12\/2021 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51357","activity_ticket_id":"49406","ticket_reference":"HDT50487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out fixed wiring test today between 11am and 2pm - to collect keys ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/21","activity_end":"2021-12-07 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60736","activity_notes":"To carry out fixed wiring test today between 11am and 2pm - to collect keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 08:36 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 07:32 (alan)<\/b>Electrical inspection <\/p>

09\/12\/2021 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51358","activity_ticket_id":"49407","ticket_reference":"HDT50488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tReinstate kitchen door handle & 3rd Floor Office door handle","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/21","activity_end":"2021-12-07 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60737","activity_notes":"Reinstate kitchen door handle & 3rd Floor Office door handle","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 10:24 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 12:23 (roy)<\/b>Refixed handles.All ok<\/p>

07\/12\/2021 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51359","activity_ticket_id":"48830","ticket_reference":"HDT49911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to major leak ","ticket_address_1":"1\/1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1\/1a Gerrard Place ","cs_id":"1462","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1462","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/22","activity_end":"2022-01-12 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60738","activity_notes":"tiles to be put in shower. tiles are in reception in officebooked for Wednesday between 11 - 3pm","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2021 16:08 (System)<\/b>Ticket Created<\/p>

13\/10\/2021 06:37 (dan)<\/b>Traced leak to apartments above, isolated supply to flat, cleared flooded area.<\/p>

13\/10\/2021 12:00 (travis)<\/b>Collection of X2 dehumidifiers,Delivered and set up at above address.<\/p>

13\/10\/2021 13:05 (jane)<\/b>repaired faulty connection on hot supply to shower, tiles will need to be sourced and replaced before shower can be used,Villeroy and bosch 145mm Matt white tiles, reported back findings.<\/p>

13\/10\/2021 14:51 (dan)<\/b>Removed tiles and made access in shower wall, located pipework fault, cut out and replaced section, setup dehumidifiers in 1a<\/p>

14\/10\/2021 13:37 (dan)<\/b>Fitted temp covering over tiles<\/p>

14\/10\/2021 13:42 (jane)<\/b>Works all completed and temporary panel fitted, dehumidifiers still on order - DO NOT SHUTDOWN job <\/p>

15\/10\/2021 10:01 (jane)<\/b>Sourcing tiles <\/p>

15\/10\/2021 10:56 (dan)<\/b>Report of fault still present, site visit revealed boiler pressure fault (unrelated to leak)<\/p>

18\/10\/2021 10:08 (jane)<\/b>Tiles on order 10-12 day lead-time <\/p>

24\/11\/2021 09:44 (jane)<\/b>Chased tiles, out of stock until 13th December, should be sent then <\/p>

21\/12\/2021 09:26 (sandra)<\/b>tiles in reception to be scheduled for new year <\/p>

21\/12\/2021 09:28 (sandra)<\/b>provisionally booked for Monday 10th January <\/p>

12\/01\/2022 15:26 (travis)<\/b>Tiling works.<\/p>

12\/01\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51360","activity_ticket_id":"49408","ticket_reference":"HDT50489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace out of date heat detector in kitchen","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/21","activity_end":"2021-12-07 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60739","activity_notes":"Replace out of date heat detector in kitchen","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 11:21 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 07:32 (alan)<\/b>Replace heat detector in kitchen<\/p>

09\/12\/2021 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51361","activity_ticket_id":"49404","ticket_reference":"HDT50485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak and shower door ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/12\/21","activity_end":"2021-12-07 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60740","activity_notes":"Leak and shower door to investigate a leak in the bedroom, you may need access to the roof area (Iain can you liaise with Roy on this), thanks ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2021 16:28 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 12:25 (roy)<\/b>Door and side panel falling apart.Refixed but may need new<\/p>

08\/12\/2021 14:29 (travis)<\/b>Roof clearance.<\/p>

08\/12\/2021 15:44 (roy)<\/b>Returned and tenant said shower door all ok.Access with Travis onto the roof to find scaffolding board restricting flow to outlet.RemovedAlso found broken slate. RepairedAlso cleared lower roof, scaffolding bits and bags of empty bottles<\/p>

08\/12\/2021 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51362","activity_ticket_id":"49409","ticket_reference":"HDT50490","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - To carry out emergency light drain down inspection out of hours and provide report upon completion. To carry out Portable Appliance Test to all portable appliances as required in hours","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/21","activity_end":"2021-12-07 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60741","activity_notes":"AM\/SW\/14548 - To carry out emergency light drain down inspection out of hours and provide report upon completion. To carry out Portable Appliance Test to all portable appliances as required in hours","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:18 (jane)<\/b>Wednesday 16th February it would be ideal to start from 11:30 pm.The manager on duty will handle the key and let them sign all the necessary forms, for the lighting drain down <\/p>

10\/02\/2022 08:30 (roy)<\/b>Pat test <\/p>

17\/02\/2022 04:58 (alan)<\/b>11pm start emergency light test <\/p>

02\/03\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51363","activity_ticket_id":"49409","ticket_reference":"HDT50490","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - To carry out emergency light drain down inspection out of hours and provide report upon completion. To carry out Portable Appliance Test to all portable appliances as required in hours","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/22","activity_end":"2022-02-04 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60742","activity_notes":"PAT test any day between 8 am and 11 am ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:18 (jane)<\/b>Wednesday 16th February it would be ideal to start from 11:30 pm.The manager on duty will handle the key and let them sign all the necessary forms, for the lighting drain down <\/p>

10\/02\/2022 08:30 (roy)<\/b>Pat test <\/p>

17\/02\/2022 04:58 (alan)<\/b>11pm start emergency light test <\/p>

02\/03\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51364","activity_ticket_id":"49410","ticket_reference":"HDT50491","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/21","activity_end":"2021-12-07 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60743","activity_notes":"PAT testing and Emergency light drain down ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 13:30 (jane)<\/b>Drain down electrical works programmed in for Wednesday 9th February from 11pm Please pass my contact telephone number in case the engineer needs it.07866526423Alessia Carta<\/p>

04\/02\/2022 11:35 (jane)<\/b>Drain down electrical works programmed in for Tuesday 8th February from 11pm Please pass my contact telephone number in case the engineer needs it. 07866526423 Alessia Carta<\/p>

08\/02\/2022 23:40 (alan)<\/b>Quote works 11.30pm start<\/p>

10\/02\/2022 08:31 (roy)<\/b>Pat test.Started but called away for an emergency <\/p>

12\/02\/2022 15:33 (roy)<\/b>Continue and finish pat test<\/p>

14\/02\/2022 13:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51365","activity_ticket_id":"49410","ticket_reference":"HDT50491","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/22","activity_end":"2022-02-04 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60744","activity_notes":"PAT testing any day between 8 - 11am to complete ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 13:30 (jane)<\/b>Drain down electrical works programmed in for Wednesday 9th February from 11pm Please pass my contact telephone number in case the engineer needs it.07866526423Alessia Carta<\/p>

04\/02\/2022 11:35 (jane)<\/b>Drain down electrical works programmed in for Tuesday 8th February from 11pm Please pass my contact telephone number in case the engineer needs it. 07866526423 Alessia Carta<\/p>

08\/02\/2022 23:40 (alan)<\/b>Quote works 11.30pm start<\/p>

10\/02\/2022 08:31 (roy)<\/b>Pat test.Started but called away for an emergency <\/p>

12\/02\/2022 15:33 (roy)<\/b>Continue and finish pat test<\/p>

14\/02\/2022 13:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51366","activity_ticket_id":"49122","ticket_reference":"HDT50203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCS for 30th November ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/12\/21","activity_end":"2021-12-07 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60745","activity_notes":"To Buzz on the tenants door for access to fir the new freezer compartment ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2021 09:39 (System)<\/b>Ticket Created<\/p>

17\/11\/2021 12:47 (alan)<\/b>Carry out electrical inspection and replace blown lamps in cooker hood<\/p>

26\/11\/2021 10:53 (sandra)<\/b>tenant is already moved in and Lilian to advise if the tennat is just going to complete a list of his own. Waiting for instruction <\/p>

01\/12\/2021 10:37 (roy)<\/b>Checked all appliances as requested.Blind cords need attention Shower hose and head 2 x lights not working<\/p>

01\/12\/2021 12:03 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:30 (iain)<\/b>ITC's.<\/p>

02\/12\/2021 13:31 (iain)<\/b>Fridge compartment on order.<\/p>

02\/12\/2021 13:53 (jane)<\/b>Fridge compartments on order <\/p>

05\/12\/2021 21:18 (dean)<\/b>Done 180.00<\/p>

07\/12\/2021 15:37 (travis)<\/b>Fridge compartment fitted.<\/p>

07\/12\/2021 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51367","activity_ticket_id":"49411","ticket_reference":"HDT50492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To clear blocked bathroom sink - to buzz on tenants door for today ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/12\/21","activity_end":"2021-12-07 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60746","activity_notes":"To clear blocked bathroom sink - to buzz on tenants door for today ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 12:04 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 14:54 (dan)<\/b>Replaced faulty chrome bottle trap, cleaned waste pipe<\/p>

07\/12\/2021 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51368","activity_ticket_id":"49412","ticket_reference":"HDT50493","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"SW\/SW\/14603 - Replacement cistern parts ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/21","activity_end":"2021-12-15 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60747","activity_notes":"Replacement cistern parts - Booked for next Wednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 09:17 (sandra)<\/b>rebooked for Friday <\/p>

16\/12\/2021 15:58 (michaelk)<\/b>Attended site to complete quoted spares, replacing cistermiser flushing controls. Commissioned on completion. <\/p>

16\/12\/2021 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51369","activity_ticket_id":"49413","ticket_reference":"HDT50494","ticket_client":"2079","client_name":"Huw Hughes Limited","ticket_title":"To hang a mirror - FOR FRIDAY AFTERNOON 10TH DEC- TIME TO BE CONFIRMED ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"101 Cleveland Street ","cs_id":"1674","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 6PJ","ticket_client_site":"1674","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/21","activity_end":"2021-12-10 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60748","activity_notes":"To hang a mirror - FOR FRIDAY AFTERNOON 10TH DEC - TIME TO BE CONFIEMD ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2021 13:20 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 16:18 (sandra)<\/b>tenant to contact us this week once he has the mirror<\/p>

21\/12\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51370","activity_ticket_id":"49414","ticket_reference":"HDT50495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DW\/JH\/14618 - Replacement shower and wall tiles ","ticket_address_1":"Flat 3, 38a William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 38a William IV Street ","cs_id":"1685","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1685","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/21","activity_end":"2021-12-10 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60749","activity_notes":"Replacement shower and wall tiles Tenant will give access from 8:30\/9am on Friday 10th December ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 15:23 (jane)<\/b>Shower on order, should be in stock later part of this week <\/p>

09\/12\/2021 14:55 (jane)<\/b>Programmed in for Friday 10th December from 8:30\/9am <\/p>

09\/12\/2021 15:16 (travis)<\/b>Collection of materials<\/p>

13\/12\/2021 06:59 (dan)<\/b>Replaced concealed shower and pipework<\/p>

13\/12\/2021 10:56 (travis)<\/b>Tiling works.<\/p>

13\/12\/2021 13:33 (travis)<\/b>Tiling works.<\/p>

13\/12\/2021 16:12 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 08:40 (dan)<\/b>Reattended tiling complete, replaced shower head and set temp controls<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51371","activity_ticket_id":"49414","ticket_reference":"HDT50495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DW\/JH\/14618 - Replacement shower and wall tiles ","ticket_address_1":"Flat 3, 38a William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 38a William IV Street ","cs_id":"1685","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1685","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/21","activity_end":"2021-12-10 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60750","activity_notes":"Replacement shower and wall tiles Tenant will give access from 8:30\/9am on Friday 10th December ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 15:23 (jane)<\/b>Shower on order, should be in stock later part of this week <\/p>

09\/12\/2021 14:55 (jane)<\/b>Programmed in for Friday 10th December from 8:30\/9am <\/p>

09\/12\/2021 15:16 (travis)<\/b>Collection of materials<\/p>

13\/12\/2021 06:59 (dan)<\/b>Replaced concealed shower and pipework<\/p>

13\/12\/2021 10:56 (travis)<\/b>Tiling works.<\/p>

13\/12\/2021 13:33 (travis)<\/b>Tiling works.<\/p>

13\/12\/2021 16:12 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 08:40 (dan)<\/b>Reattended tiling complete, replaced shower head and set temp controls<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51372","activity_ticket_id":"49415","ticket_reference":"HDT50496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ambiente underflooring heating system - 8am on Wednesday 8th December - to show the tenant how it works once we have downloaded the instructions.","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/21","activity_end":"2021-12-08 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60751","activity_notes":"Ambiente underflooring heating system - 8am on Wednesday 8th December - to show the tenant how it works once we have downloaded the instructions.","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 13:47 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 07:48 (michaelk)<\/b>Attended site to investigate heating to upper floor. Found issue with controls which was rectified, allowed system to operate to normal working temperature and inspected upper floor manifold. Left in full working order. 2hrs 95<\/p>

14\/12\/2021 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51373","activity_ticket_id":"49368","ticket_reference":"HDT50449","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Take down the benches outside of unit 4 Maison Bab and take to the basement","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/12\/21","activity_end":"2021-12-07 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60752","activity_notes":"Take down the benches outside of unit 4 Maison Bab and take to the basement4 Mercer Walk ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2021 11:51 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 12:03 (travis)<\/b>Disassembly of tables and storage in basement.<\/p>

02\/12\/2021 12:24 (roy)<\/b>Assist Travis <\/p>

06\/12\/2021 11:04 (sandra)<\/b>returning on Wednesday <\/p>

07\/12\/2021 10:43 (travis)<\/b>Disassemble benches,store in bike store.<\/p>

07\/12\/2021 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51374","activity_ticket_id":"49416","ticket_reference":"HDT50497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you urgently amend the timings on the hallway lighting","ticket_address_1":"44a and 44b Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"44a and 44b Floral Street ","cs_id":"1699","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1699","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/21","activity_end":"2021-12-07 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60753","activity_notes":"Can you urgently amend the timings on the hallway lighting? It goes off too soon and it means that half way down the stairs we are left in complete darkness. I tripped on Thursday night and missed my footing and had to go to A&E.","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2021 15:39 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 07:34 (alan)<\/b>Adjust sensor for lights on 1st floor and order replacement 44a<\/p>

09\/12\/2021 14:50 (alan)<\/b>Return to site and replace lighting sensor on 1st floor to common parts lights <\/p>

09\/12\/2021 15:14 (jane)<\/b>(Ticket Closed)<\/p>

15\/12\/2021 10:08 (alan)<\/b>Return to site and check all light sensors are working correctly after reports that they are not working againAll found to be working correctly re-adjust angle of sensor that have been moved by tenant<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51375","activity_ticket_id":"49417","ticket_reference":"HDT50498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor Shower - The water in the shower is luke warm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1st Floor","cs_id":"1700","cs_address_2":"44a Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DA","ticket_client_site":"1700","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/12\/21","activity_end":"2021-12-07 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60754","activity_notes":"1st Floor Shower - The water in the shower is luke warm can this be seen to please? It might be time to do a proper overhaul as all the quick fixes dont seem to last. ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2021 15:42 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51376","activity_ticket_id":"49418","ticket_reference":"HDT50499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Leak into restaurant ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/21","activity_end":"2021-12-08 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60755","activity_notes":"Emergency call-out - Leak into restaurant ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2021 09:02 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51377","activity_ticket_id":"49419","ticket_reference":"HDT50500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50499 Follow-Up - To investigate roof leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/12\/21","activity_end":"2021-12-08 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60756","activity_notes":"HDT50499 Follow-Up - To investigate roof leak ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2021 14:30 (travis)<\/b>Roof gully clearance.<\/p>

08\/12\/2021 14:43 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2021 15:50 (roy)<\/b>Access onto Lower roof (very difficult).Travis came to site to assist.Found lower roof partially blocked but restricting rain water.Cleared but recommend outlet jetted and drain cover lifted to check for any obstructions <\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51378","activity_ticket_id":"49419","ticket_reference":"HDT50500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50499 Follow-Up - To investigate roof leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/21","activity_end":"2021-12-08 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60757","activity_notes":"HDT50499 Follow-Up - To investigate roof leak ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 14:30 (travis)<\/b>Roof gully clearance.<\/p>

08\/12\/2021 14:43 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2021 15:50 (roy)<\/b>Access onto Lower roof (very difficult).Travis came to site to assist.Found lower roof partially blocked but restricting rain water.Cleared but recommend outlet jetted and drain cover lifted to check for any obstructions <\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51379","activity_ticket_id":"49420","ticket_reference":"HDT50501","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Community Centre - List of works ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/21","activity_end":"2021-12-08 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60758","activity_notes":"Community Centre - List of works These are as follows:Nursery toilets out of action 3 months need repairRepairs to AV equipmentComponents including window locks working loose from windows Dishwasher Service . PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 09:37 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 14:24 (dan)<\/b>Repaired 2of3 cisterns, repaired basin waste, repaired basin taps, tested wastes and cleaned. Parts to be collected for last toilet repair <\/p>

09\/12\/2021 15:50 (roy)<\/b>Pat test Ease and adjusted window locks Dishwasher ok AV unit ok<\/p>

10\/12\/2021 07:21 (dan)<\/b>Completed toilet repairs<\/p>

10\/12\/2021 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51380","activity_ticket_id":"49420","ticket_reference":"HDT50501","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Community Centre - List of works ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/12\/21","activity_end":"2021-12-08 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60759","activity_notes":"Community Centre - List of works These are as follows:Nursery toilets out of action 3 months need repairRepairs to AV equipmentComponents including window locks working loose from windows Dishwasher Service . PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 09:37 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 14:24 (dan)<\/b>Repaired 2of3 cisterns, repaired basin waste, repaired basin taps, tested wastes and cleaned. Parts to be collected for last toilet repair <\/p>

09\/12\/2021 15:50 (roy)<\/b>Pat test Ease and adjusted window locks Dishwasher ok AV unit ok<\/p>

10\/12\/2021 07:21 (dan)<\/b>Completed toilet repairs<\/p>

10\/12\/2021 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51381","activity_ticket_id":"49421","ticket_reference":"HDT50502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To move the metal cupboard from the cabin to the electric room ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/21","activity_end":"2021-12-08 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60760","activity_notes":"To move the metal cupboard from the cabin to the electric room ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 10:07 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 10:20 (travis)<\/b>List of works.<\/p>

08\/12\/2021 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51382","activity_ticket_id":"49422","ticket_reference":"HDT50503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Dining room heating not working- FOR TODAY, TENANT HOME ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1077","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1077","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/21","activity_end":"2021-12-08 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60761","activity_notes":" Dining room heating not working- FOR TODAY, TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 10:19 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 15:39 (roy)<\/b>Thermostatic valve sticking and return valve closed off.Opened return valve and eased thermostatic valveAll ok<\/p>

08\/12\/2021 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51383","activity_ticket_id":"49423","ticket_reference":"HDT50504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the stop cock for flat 1 please? If this has been isolated, can we ask Roy to Label up this stop Cock as being Flat 1's do not isolate","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 23 Charlotte Street ","cs_id":"1701","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1701","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/21","activity_end":"2021-12-08 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60762","activity_notes":"To check the stop cock for flat 1 please? If this has been isolated, can we ask Roy to Label up this stop Cock as being Flat 1's do not isolate","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 11:41 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 13:51 (roy)<\/b>Mains stop cock to building was off due to a burst pipe in the restaurant.Travis had to push pipe back into place while I refixed pipe.All ok<\/p>

08\/12\/2021 14:29 (travis)<\/b>Stop cock pipework repair.<\/p>

08\/12\/2021 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51384","activity_ticket_id":"49424","ticket_reference":"HDT50505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Attend on Friday 10th December between 8am-10am the tenant is unable to open the door when she hits the key button on her side to let someone in it will not release the door.","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/21","activity_end":"2021-12-10 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60763","activity_notes":"Attend on Friday 10th December between 8am-10am The tenant is unable to open the door when she hits the key button on her side to let someone in it will not release the door.","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 11:44 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 08:42 (travis)<\/b>Attended to find electrics to main door latch faulty.Passed to subcontractor via office.<\/p>

10\/12\/2021 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51385","activity_ticket_id":"49425","ticket_reference":"HDT50506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to water in light fitting ","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/21","activity_end":"2021-12-08 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60764","activity_notes":"To attend to water in light fitting ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 11:52 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 12:13 (alan)<\/b>Make safe electrical in area of leak from flat above To return and replace 3 fittings damaged by leak and smoke alarm once leak is repaired <\/p>

17\/12\/2021 06:03 (alan)<\/b>Return to site replace 3 faulty light fittings and 1 smoke alarm damage by leak from flat above<\/p>

17\/12\/2021 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51386","activity_ticket_id":"49426","ticket_reference":"HDT50507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Make safe the gas supply","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/21","activity_end":"2021-12-08 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60765","activity_notes":"Make safe the gas supply keys from Lilian ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 12:20 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 15:46 (roy)<\/b>List of works.But Michael to check gas as supply still feeding shop on ground floorNTR as need materials to board up windows<\/p>

13\/12\/2021 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51387","activity_ticket_id":"49423","ticket_reference":"HDT50504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the stop cock for flat 1 please? If this has been isolated, can we ask Roy to Label up this stop Cock as being Flat 1's do not isolate","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 23 Charlotte Street ","cs_id":"1701","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1701","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/21","activity_end":"2021-12-08 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60766","activity_notes":"To check the stop cock for flat 1 please? If this has been isolated, can we ask Roy to Label up this stop Cock as being Flat 1's do not isolate","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 11:41 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 13:51 (roy)<\/b>Mains stop cock to building was off due to a burst pipe in the restaurant.Travis had to push pipe back into place while I refixed pipe.All ok<\/p>

08\/12\/2021 14:29 (travis)<\/b>Stop cock pipework repair.<\/p>

08\/12\/2021 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51388","activity_ticket_id":"49428","ticket_reference":"HDT50509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no electricity inside flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1702","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1702","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/21","activity_end":"2021-12-08 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60767","activity_notes":"Please could you attend urgently today the tenant has no electricity inside the flat. they have checked the consumer unit all is fine in there.Please collect management keys to attend.","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 12:47 (System)<\/b>Ticket Created<\/p>

08\/12\/2021 13:44 (alan)<\/b>Investigate no power to FlatFault found to be top up meter out of creditReported back to client<\/p>

08\/12\/2021 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51389","activity_ticket_id":"49419","ticket_reference":"HDT50500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50499 Follow-Up - To investigate roof leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/21","activity_end":"2021-12-08 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60768","activity_notes":"HDT50499 Follow-Up - To investigate roof leak ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 14:30 (travis)<\/b>Roof gully clearance.<\/p>

08\/12\/2021 14:43 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2021 15:50 (roy)<\/b>Access onto Lower roof (very difficult).Travis came to site to assist.Found lower roof partially blocked but restricting rain water.Cleared but recommend outlet jetted and drain cover lifted to check for any obstructions <\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51390","activity_ticket_id":"49404","ticket_reference":"HDT50485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak and shower door ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/21","activity_end":"2021-12-08 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60769","activity_notes":"Leak and shower door Please could you attend TUESDAY morning between 9-12pm to investigate a leak in the bedroom, you may need access to the roof area.Also please resolve issue with the shower door which has dis-aligned (Tenant will be home to provide access)","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2021 16:28 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 12:25 (roy)<\/b>Door and side panel falling apart.Refixed but may need new<\/p>

08\/12\/2021 14:29 (travis)<\/b>Roof clearance.<\/p>

08\/12\/2021 15:44 (roy)<\/b>Returned and tenant said shower door all ok.Access with Travis onto the roof to find scaffolding board restricting flow to outlet.RemovedAlso found broken slate. RepairedAlso cleared lower roof, scaffolding bits and bags of empty bottles<\/p>

08\/12\/2021 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51391","activity_ticket_id":"49429","ticket_reference":"HDT50510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking cooper pipework in the basement of the restaurant ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/21","activity_end":"2021-12-08 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60770","activity_notes":"Leaking cooper pipework in the basement of the restaurant ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2021 13:29 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51392","activity_ticket_id":"49430","ticket_reference":"HDT50511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we have the wires that run around the second-floor common parts put into trunking please.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/21","activity_end":"2021-12-08 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60771","activity_notes":"Can we have the wires that run around the second-floor common parts put into trunking please.","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 13:49 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 07:15 (alan)<\/b>Put trunking around cables on 2nd floor lift lobby <\/p>

21\/12\/2021 08:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51393","activity_ticket_id":"49431","ticket_reference":"HDT50512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak going into Flat 2, boiler cupboard keys in fuse cupboard ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/21","activity_end":"2021-12-08 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60772","activity_notes":"To attend to leak going into Flat 2, boiler cupboard keys in fuse cupboard Keys to be collected from Central Cross","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 14:36 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 13:19 (travis)<\/b>Source leak.Found to be boiler leaking,passed to heating engineer.<\/p>

11\/12\/2021 13:01 (roy)<\/b>Sucked up water at bottom of free standing boiler.Placed bucket under leak in flat 2Eventually managed to remove the lid and found the expansion vessel was leaking.Isolated water supply.<\/p>

11\/12\/2021 13:02 (roy)<\/b>Returned on Saturday with Michael to remove expansion vessel.Michael fitted new<\/p>

14\/12\/2021 07:44 (michaelk)<\/b>Attended callout to fit replacement expansion vessel to ehc boiler. Completed works and left to heat to correct operating temperatures and left in full working order. 4hrs 205.<\/p>

14\/12\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51394","activity_ticket_id":"49301","ticket_reference":"HDT50382","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"RH\/JH\/14591 - toilet repairs PLUS DAYWORK TO REPLACE 5NO TILES TO PLINTH OF SHOWER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/21","activity_end":"2021-12-08 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60773","activity_notes":"toilet repairs PLUS DAYWORK TO REPLACE 5NO TILES TO PLINTH OF SHOWER Roy can you help M Keenan with this on Friday afternoon, thanks ","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2021 15:20 (jane)<\/b>wait until Kim gets back to her office on Tuesday (she has a pair of keys) to schedule the onsite maintenance.<\/p>

02\/12\/2021 09:56 (jane)<\/b>Attending on Thursday 9th December - keys for access <\/p>

13\/12\/2021 16:38 (sandra)<\/b>with keys on Wednesday <\/p>

15\/12\/2021 12:15 (michaelk)<\/b>Completed quoted repairs to toilet and basin.<\/p>

15\/12\/2021 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51395","activity_ticket_id":"49432","ticket_reference":"HDT50513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check smoke coming into restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rupert Street ","cs_id":"1669","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1669","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/21","activity_end":"2021-12-08 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60774","activity_notes":"To check smoke coming into restaurant 07786 263022","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 16:56 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 08:50 (roy)<\/b>On arrival the smoke had cleared but could smell something in the air. Checked roof area where the extracts and inlet chimneys are but could find nothing wrong.Need extractor chimney company to investigate further<\/p>

09\/12\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51396","activity_ticket_id":"49433","ticket_reference":"HDT50514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sink that keeps getting blocked ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/21","activity_end":"2021-12-09 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60775","activity_notes":"Sink that keeps getting blocked Please could you attend today the tenant is have issues with the sink that keeps getting blocked.Please collect management keys central cross security office. (next to the fire station)","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 08:52 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 07:18 (dan)<\/b>Cleaned waste pipes<\/p>

10\/12\/2021 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51397","activity_ticket_id":"49434","ticket_reference":"HDT50515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler has a fault ","ticket_address_1":"Flat 5, 21a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1461","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/21","activity_end":"2021-12-09 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60776","activity_notes":"Boiler has a fault No heating or hot water - Please contact Sian once you have an ETA of when you will be arriving. Sian Knapp - Flat 507874996154siank99@outlook.com ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 09:12 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 15:49 (roy)<\/b>No gas to boiler.Purged gasAll ok<\/p>

09\/12\/2021 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51398","activity_ticket_id":"49436","ticket_reference":"HDT50517","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Obtain 4 of these lamps at cost for model shop? We fit them ourselves. ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/21","activity_end":"2021-12-09 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60777","activity_notes":"Obtain 4 of these lamps at cost for model shop? We fit them ourselves. ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 10:06 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 13:20 (alan)<\/b>Supply 4 lamps and replace faulty lamp above spray both<\/p>

09\/12\/2021 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51399","activity_ticket_id":"49437","ticket_reference":"HDT50518","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Lucy is in the office this afternoon. The taps in question are in the Hall toilets and both the taps in the womens and mens needs looking at.","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/21","activity_end":"2021-12-09 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60778","activity_notes":"Lucy is in the office this afternoon. The taps in question are in the Hall toilets and both the taps in the womens and mens needs looking at.","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 10:30 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 07:19 (dan)<\/b>Replacement taps required<\/p>

13\/12\/2021 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51400","activity_ticket_id":"49438","ticket_reference":"HDT50519","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could we have this mattress removed and disposed from the communal area as soon as possible as this is currently causing a breach of the fire risk regulations.","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place ","cs_id":"1706","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1706","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/21","activity_end":"2021-12-09 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60779","activity_notes":"Please could we have this mattress removed and disposed from the communal area as soon as possible as this is currently causing a breach of the fire risk regulations.","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 10:39 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 11:47 (travis)<\/b>Removal and disposal of mattress.<\/p>

09\/12\/2021 12:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51401","activity_ticket_id":"49439","ticket_reference":"HDT50520","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"To screw a ring camera to the wall - FOR MONDAY 13TH DECEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/21","activity_end":"2021-12-13 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60780","activity_notes":"To screw a ring camera to the wall - FOR MONDAY 13TH DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 10:41 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 10:38 (travis)<\/b>List of works.<\/p>

13\/12\/2021 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51402","activity_ticket_id":"49198","ticket_reference":"HDT50279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14565 - Electrical works and key safe moves PO200734244","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross Security Office ","cs_id":"1617","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1617","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/21","activity_end":"2021-12-09 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60781","activity_notes":"Electrical works and key safe moves ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2021 09:49 (travis)<\/b>Moving key cabinet ect.<\/p>

26\/11\/2021 07:14 (alan)<\/b>Alter electrical trunking on wall ready for key safe is to be installed<\/p>

26\/11\/2021 10:18 (sandra)<\/b>not ready to move key safes until December<\/p>

06\/12\/2021 11:03 (sandra)<\/b>booked Tuesday morning <\/p>

09\/12\/2021 11:41 (travis)<\/b>Key boxes moved.<\/p>

09\/12\/2021 12:14 (alan)<\/b>Move key cabinets with Travis <\/p>

09\/12\/2021 12:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51403","activity_ticket_id":"49440","ticket_reference":"HDT50521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works - TENANT HOME UNTIL 2PM TODAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/22","activity_end":"2022-01-24 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60782","activity_notes":"Monday Monday works for the tenant he will be in the flat all day excluding lunch, 1230-1330.","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 11:43 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 13:22 (alan)<\/b>Adjust fan in wc and order replacement extractor for bathroom<\/p>

10\/12\/2021 07:20 (dan)<\/b>New flush button and shower cartridge needed<\/p>

14\/12\/2021 09:45 (sandra)<\/b>toilet flush button ordered <\/p>

21\/12\/2021 14:18 (jane)<\/b>Requested access in January 2022We have the flush button, we need to take a further look at the shower for more details, as it is a bespoke shower <\/p>

06\/01\/2022 16:11 (jane)<\/b>Requested access with tenant if we can attend tomorrow to take a further look at the shower.<\/p>

10\/01\/2022 21:09 (michaelk)<\/b>Attended site to investigate shower controls. Found cartridge sticking slightly which requires replacement. A quote to replace to be forwarded. 1hr labour 50.<\/p>

17\/01\/2022 11:21 (dan)<\/b>Replaced flush button<\/p>

20\/01\/2022 15:57 (jane)<\/b>Requested for Monday afternoon 24th January <\/p>

24\/01\/2022 20:15 (alan)<\/b>Return to site and replace extractor fan in bathroom <\/p>

25\/01\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51404","activity_ticket_id":"49440","ticket_reference":"HDT50521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works - TENANT HOME UNTIL 2PM TODAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/21","activity_end":"2021-12-09 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60783","activity_notes":"list of works - TENANT HOME UNTIL 2PM TODAY 1) as per below the shower controller is not working properly 2) the extractor fans in the bathroom not working3)flush button in the separate WC keeps coming off.Please attend any time from now till 2pm ; tenant will be home to provide access","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 11:43 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 13:22 (alan)<\/b>Adjust fan in wc and order replacement extractor for bathroom<\/p>

10\/12\/2021 07:20 (dan)<\/b>New flush button and shower cartridge needed<\/p>

14\/12\/2021 09:45 (sandra)<\/b>toilet flush button ordered <\/p>

21\/12\/2021 14:18 (jane)<\/b>Requested access in January 2022We have the flush button, we need to take a further look at the shower for more details, as it is a bespoke shower <\/p>

06\/01\/2022 16:11 (jane)<\/b>Requested access with tenant if we can attend tomorrow to take a further look at the shower.<\/p>

10\/01\/2022 21:09 (michaelk)<\/b>Attended site to investigate shower controls. Found cartridge sticking slightly which requires replacement. A quote to replace to be forwarded. 1hr labour 50.<\/p>

17\/01\/2022 11:21 (dan)<\/b>Replaced flush button<\/p>

20\/01\/2022 15:57 (jane)<\/b>Requested for Monday afternoon 24th January <\/p>

24\/01\/2022 20:15 (alan)<\/b>Return to site and replace extractor fan in bathroom <\/p>

25\/01\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51405","activity_ticket_id":"49441","ticket_reference":"HDT50522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues - FOR FRIDAY 10TH DECEMBER AT 2PM - TENANT WIL BE HOME ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/21","activity_end":"2021-12-10 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60784","activity_notes":"Heating issues - FOR FRIDAY 10TH DECEMBER AT 2PM - TENANT WIL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 11:50 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 16:29 (roy)<\/b>Boiler was off.Turned on and heating ok but unable to adjust room thermostat.Also one thermostatic valve ghd head is broken <\/p>

13\/12\/2021 15:55 (roy)<\/b>With Michael.Thermostatic control valve ok.Thermostat control ok<\/p>

14\/12\/2021 07:41 (michaelk)<\/b>Attended site to investigate issues. Rectified timeswitch and instructed tenants on how to use controls. Refitted herz trv and left fully operational. 2hrs labour 95.<\/p>

14\/12\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51406","activity_ticket_id":"49442","ticket_reference":"HDT50523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14621 - Automatic bypass valve PO200738792","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/22","activity_end":"2022-01-04 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60785","activity_notes":"To supply and fit an automatic bypass valve as to our quotation 04\/01\/21 between 11 am and 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 14:33 (sandra)<\/b>friday 11 - 3pm <\/p>

21\/12\/2021 10:32 (jane)<\/b>04\/01\/21 between 11 am and 3 pm <\/p>

10\/01\/2022 09:16 (sandra)<\/b>booked for the 13th <\/p>

13\/01\/2022 20:54 (michaelk)<\/b>Attended site to complete quoted works, installation of by-pass valve to system. 4hrs labour, total 235ex vat.<\/p>

14\/01\/2022 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51407","activity_ticket_id":"49443","ticket_reference":"HDT50524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14594 - TV System ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"09\/12\/21","activity_end":"2021-12-09 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60786","activity_notes":"TV System ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2021 16:31 (sandra)<\/b>Contractor will book in, in early January <\/p>

11\/01\/2022 15:06 (sandra)<\/b>attended Thursday 13th<\/p>

18\/01\/2022 14:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51408","activity_ticket_id":"49431","ticket_reference":"HDT50512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak going into Flat 2, boiler cupboard keys in fuse cupboard ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/21","activity_end":"2021-12-10 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60787","activity_notes":"Hi Mike, we have attended today and the boiler in Flat 3, is leaking into Flat 2's light fittings Could we attend asap on Friday please, keys for access, might be a quote to replace ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 14:36 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 13:19 (travis)<\/b>Source leak.Found to be boiler leaking,passed to heating engineer.<\/p>

11\/12\/2021 13:01 (roy)<\/b>Sucked up water at bottom of free standing boiler.Placed bucket under leak in flat 2Eventually managed to remove the lid and found the expansion vessel was leaking.Isolated water supply.<\/p>

11\/12\/2021 13:02 (roy)<\/b>Returned on Saturday with Michael to remove expansion vessel.Michael fitted new<\/p>

14\/12\/2021 07:44 (michaelk)<\/b>Attended callout to fit replacement expansion vessel to ehc boiler. Completed works and left to heat to correct operating temperatures and left in full working order. 4hrs 205.<\/p>

14\/12\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51409","activity_ticket_id":"49444","ticket_reference":"HDT50525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Don\u00e2\u20ac\u2122t seem to have any hot water in the toilet or our demise on the 2nd floor - check the hot water in all the toilets","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/12\/21","activity_end":"2021-12-09 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60788","activity_notes":"Don't seem to have any hot water in the toilet or our demise on the 2nd floor- check the hot water in all the toilets","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 13:25 (System)<\/b>Ticket Created<\/p>

11\/12\/2021 09:12 (alan)<\/b>Look at water heater not working, Reset MCB test and leave working <\/p>

13\/12\/2021 06:53 (dan)<\/b>No power to spur, electrician required<\/p>

13\/12\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51410","activity_ticket_id":"49445","ticket_reference":"HDT50526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To re-visit leak into commercial unit and common parts (keys for common parts)","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/12\/21","activity_end":"2021-12-10 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60789","activity_notes":"To re-visit leak into commercial unit and common parts (keys for common parts) Hi Dan if you can take a look tomorrow (Friday) ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 13:36 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 06:51 (dan)<\/b>Investigated with Gary cbre, return visit with 2 engineers required to access roof<\/p>

13\/12\/2021 16:30 (sandra)<\/b>Travis and Dan to look at roof clearance <\/p>

15\/12\/2021 11:13 (dan)<\/b>Repaired exterior window seal and carried out repairs to wastepipe<\/p>

15\/12\/2021 11:15 (dan)<\/b>Cleaned roof area<\/p>

15\/12\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>

20\/12\/2021 08:53 (travis)<\/b>Roof clearance\/disposal.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51411","activity_ticket_id":"49447","ticket_reference":"HDT50528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with the intercom and light bulbs need to be changed in this apartment as they are tricky fittings - FOR FRIDAY 10TH BETWEEN 8AM AND 10AM - TENANT HOMJE ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/21","activity_end":"2021-12-10 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60790","activity_notes":"Issue with the intercom and light bulbs need to be changed in this apartment as they are tricky fittings - FOR FRIDAY 10TH BETWEEN 8AM AND 10AM - TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 16:43 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 10:46 (roy)<\/b>Replaced bulbs within the fkat\/office<\/p>

10\/12\/2021 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51412","activity_ticket_id":"49424","ticket_reference":"HDT50505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Attend on Friday 10th December between 8am-10am the tenant is unable to open the door when she hits the key button on her side to let someone in it will not release the door.","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/12\/21","activity_end":"2021-12-10 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60791","activity_notes":"Attend on Friday 10th December between 8am-10am The tenant is unable to open the door when she hits the key button on her side to let someone in it will not release the door.","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2021 11:44 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 08:42 (travis)<\/b>Attended to find electrics to main door latch faulty.Passed to subcontractor via office.<\/p>

10\/12\/2021 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51413","activity_ticket_id":"49328","ticket_reference":"HDT50409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14595 - Replacement shower door","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/12\/21","activity_end":"2021-12-10 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60792","activity_notes":"Replacement shower door","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 16:03 (jane)<\/b>Requested access for Friday 10th at 9am <\/p>

13\/12\/2021 09:39 (iain)<\/b>Shower enclosure.<\/p>

13\/12\/2021 09:50 (dan)<\/b>Assisted Ian with shower enclosure<\/p>

13\/12\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51414","activity_ticket_id":"49448","ticket_reference":"HDT50529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"4th Floor Air Con - To service and check system ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/12\/21","activity_end":"2021-12-10 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60793","activity_notes":"4th Floor Air Con - To service and check system ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2021 09:24 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51415","activity_ticket_id":"49449","ticket_reference":"HDT50530","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Commercial premises - flat toilet not working ","ticket_address_1":"19 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"19 Goodge Street ","cs_id":"1709","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 2PH","ticket_client_site":"1709","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/21","activity_end":"2021-12-13 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60794","activity_notes":"Commercial premises - flat toilet not working FOR MONDAY MORNING 13TH DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2021 09:55 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 09:50 (dan)<\/b>Cleaned cistern of debris<\/p>

13\/12\/2021 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51416","activity_ticket_id":"49450","ticket_reference":"HDT50531","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace 2No covers for floor boxes on the first floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/21","activity_end":"2021-12-10 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60795","activity_notes":"To replace 2No covers for floor boxes on the first floor ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2021 10:04 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 13:18 (alan)<\/b>Replace two damaged floor boxes to 1st floor areaParts supplied by client<\/p>

10\/12\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51417","activity_ticket_id":"49451","ticket_reference":"HDT50532","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To check electrics following leak ","ticket_address_1":"58\/59 Margaret Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58\/59 Margaret Street ","cs_id":"1710","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1710","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/21","activity_end":"2021-12-10 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60796","activity_notes":"To check electrics following leak ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2021 10:05 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 13:17 (alan)<\/b>Check electrical to building following leak and switch power back on<\/p>

10\/12\/2021 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51418","activity_ticket_id":"49452","ticket_reference":"HDT50533","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To replace distribution board - FOR MONDAY 13TH DECEMBER ","ticket_address_1":"Flat A 22, 145 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A22","cs_id":"1711","cs_address_2":"145 Drury Lane","cs_town":"London","cs_postcode":"WC2B 5TA","ticket_client_site":"1711","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/21","activity_end":"2021-12-10 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60797","activity_notes":"To replace distribution board - FOR MONDAY 13TH DECEMBER ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2021 10:06 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 07:20 (alan)<\/b>Replace distribution board Verbal price given 600<\/p>

14\/12\/2021 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51419","activity_ticket_id":"49453","ticket_reference":"HDT50534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom door handle faulty ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/21","activity_end":"2021-12-10 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60798","activity_notes":"Bathroom door handle faulty ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2021 10:42 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 16:07 (jane)<\/b>Attending on Monday 13th December <\/p>

13\/12\/2021 14:59 (travis)<\/b>Refitted bathroom door handle, using new fittings.<\/p>

13\/12\/2021 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51420","activity_ticket_id":"49431","ticket_reference":"HDT50512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak going into Flat 2, boiler cupboard keys in fuse cupboard ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/21","activity_end":"2021-12-10 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60799","activity_notes":"To attend to leak going into Flat 2, boiler cupboard keys in fuse cupboard Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2021 14:36 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 13:19 (travis)<\/b>Source leak.Found to be boiler leaking,passed to heating engineer.<\/p>

11\/12\/2021 13:01 (roy)<\/b>Sucked up water at bottom of free standing boiler.Placed bucket under leak in flat 2Eventually managed to remove the lid and found the expansion vessel was leaking.Isolated water supply.<\/p>

11\/12\/2021 13:02 (roy)<\/b>Returned on Saturday with Michael to remove expansion vessel.Michael fitted new<\/p>

14\/12\/2021 07:44 (michaelk)<\/b>Attended callout to fit replacement expansion vessel to ehc boiler. Completed works and left to heat to correct operating temperatures and left in full working order. 4hrs 205.<\/p>

14\/12\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51421","activity_ticket_id":"49229","ticket_reference":"HDT50310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating thermostat not working and shower drain blocked - Attending this afternoon via keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/21","activity_end":"2021-12-10 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60800","activity_notes":"Fit Controller FOR FRIDAY 10TH DECEMBER IN THE AFTEROON, ACCESS VIA KEYS","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2021 13:36 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:16 (jane)<\/b>Have ordered new warmafloor thermostat and cleaned out shower trap <\/p>

22\/11\/2021 09:22 (michaelk)<\/b>Attended site to reported heating and drainage faults. A replacement warmafloor thermostat feeding the bed area requires changing. The shower trap was removed and cleaned.<\/p>

22\/11\/2021 11:29 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 16:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2021 10:56 (jane)<\/b>FOR FRIDAY 10TH DECEMBER IN THE AFTEROON, ACCESS VIA KEYS <\/p>

10\/12\/2021 13:19 (alan)<\/b>Replace faulty thermostat in main room<\/p>

10\/12\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 07:45 (michaelk)<\/b>Supplied stat only to Alan.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51422","activity_ticket_id":"49229","ticket_reference":"HDT50310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating thermostat not working and shower drain blocked - Attending this afternoon via keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/21","activity_end":"2021-12-10 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60801","activity_notes":"thermostat replacement FOR FRIDAY 10TH AFTERNOON ACCESS VIA KEYS ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2021 13:36 (System)<\/b>Ticket Created<\/p>

19\/11\/2021 13:16 (jane)<\/b>Have ordered new warmafloor thermostat and cleaned out shower trap <\/p>

22\/11\/2021 09:22 (michaelk)<\/b>Attended site to reported heating and drainage faults. A replacement warmafloor thermostat feeding the bed area requires changing. The shower trap was removed and cleaned.<\/p>

22\/11\/2021 11:29 (sandra)<\/b>(Ticket Closed)<\/p>

22\/11\/2021 16:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2021 10:56 (jane)<\/b>FOR FRIDAY 10TH DECEMBER IN THE AFTEROON, ACCESS VIA KEYS <\/p>

10\/12\/2021 13:19 (alan)<\/b>Replace faulty thermostat in main room<\/p>

10\/12\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 07:45 (michaelk)<\/b>Supplied stat only to Alan.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51423","activity_ticket_id":"49444","ticket_reference":"HDT50525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Don\u00e2\u20ac\u2122t seem to have any hot water in the toilet or our demise on the 2nd floor - check the hot water in all the toilets","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/21","activity_end":"2021-12-10 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60802","activity_notes":"Don't seem to have any hot water in the toilet or our demise on the 2nd floor- check the hot water in all the toilets","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 13:25 (System)<\/b>Ticket Created<\/p>

11\/12\/2021 09:12 (alan)<\/b>Look at water heater not working, Reset MCB test and leave working <\/p>

13\/12\/2021 06:53 (dan)<\/b>No power to spur, electrician required<\/p>

13\/12\/2021 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51424","activity_ticket_id":"49177","ticket_reference":"HDT50258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"IW\/JH\/14557 - Supply and fit new double roller grey blinds to all windows PO200734332","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/21","activity_end":"2021-12-14 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60803","activity_notes":"Supply and fit new double roller grey blinds to all windows FOR TUESDAY 14TH DECEMBER AT 11:15AM ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 14:16 (jane)<\/b>Dispatch date 3rd December for new blinds <\/p>

10\/12\/2021 13:43 (jane)<\/b>provide access from 11:15am on Tuesday 14th.<\/p>

14\/12\/2021 15:37 (travis)<\/b>Hire tower,Assist\/fit blinds,Off hire tower.<\/p>

15\/12\/2021 13:28 (iain)<\/b>Blinds.<\/p>

05\/01\/2022 15:56 (sandra)<\/b>booked Tuesday 11th between 11 - 3pm to fit the blinds <\/p>

11\/01\/2022 15:18 (travis)<\/b>Fitting new blinds and disposal of old blinds <\/p>

12\/01\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>

12\/01\/2022 11:50 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51425","activity_ticket_id":"49454","ticket_reference":"HDT50535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you arrange to change one of the light bulb in my bathroom","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/21","activity_end":"2021-12-13 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60804","activity_notes":"Can you arrange to change one of the light bulb in my bathroomRequesting access for Monday morning ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2021 14:11 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 14:12 (jane)<\/b>Requesting access for Monday morning <\/p>

13\/12\/2021 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51426","activity_ticket_id":"49455","ticket_reference":"HDT50536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom not working - tenant home - Ryan on 07599694822 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 38a William IV Street ","cs_id":"1712","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1712","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/21","activity_end":"2021-12-10 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60805","activity_notes":"Intercom not working - tenant home - Ryan on 07599694822 ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2021 14:48 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 16:35 (roy)<\/b>Managed to get the buzzer to work but not the handset.Tenant is now able to buzz someone in<\/p>

21\/12\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51427","activity_ticket_id":"49456","ticket_reference":"HDT50537","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues and redecoration - Monday 13th December between 10- 2pm ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1702","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1702","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/21","activity_end":"2021-12-13 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60806","activity_notes":"Heating issues - Monday 13th December between 10- 2pm the tenants heating is not working in the upper floors.Tenant will be home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2021 15:06 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 11:24 (michaelk)<\/b>Attended callout, repaired trv to upstairs radiator and increased boiler flow setpoint. Allowed system to reach full working temperature and left fully operational. 2hrs labour 95.<\/p>

14\/12\/2021 09:34 (sandra)<\/b>Attended callout, repaired trv to upstairs radiator and increased boiler flow setpoint. Allowed system to reach full working temperature and left fully operational.<\/p>

10\/01\/2022 17:51 (dean)<\/b>Done 170.00<\/p>

11\/01\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51428","activity_ticket_id":"49456","ticket_reference":"HDT50537","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues and redecoration - Monday 13th December between 10- 2pm ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1702","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1702","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/12\/21","activity_end":"2021-12-13 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60807","activity_notes":"redecoration - Monday 13th December between 10- 2pm Also please can the decorator attend too as there Redecorating need to redecorate following an old leak and also some scratched areas on the lower floor caused when the front door was changedTenant will be home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2021 15:06 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 11:24 (michaelk)<\/b>Attended callout, repaired trv to upstairs radiator and increased boiler flow setpoint. Allowed system to reach full working temperature and left fully operational. 2hrs labour 95.<\/p>

14\/12\/2021 09:34 (sandra)<\/b>Attended callout, repaired trv to upstairs radiator and increased boiler flow setpoint. Allowed system to reach full working temperature and left fully operational.<\/p>

10\/01\/2022 17:51 (dean)<\/b>Done 170.00<\/p>

11\/01\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51429","activity_ticket_id":"49455","ticket_reference":"HDT50536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom not working - tenant home - Ryan on 07599694822 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 38a William IV Street ","cs_id":"1712","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1712","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/12\/21","activity_end":"2021-12-13 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60808","activity_notes":"Intercom not working - tenant home - Ryan on 07599694822 ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2021 14:48 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 16:35 (roy)<\/b>Managed to get the buzzer to work but not the handset.Tenant is now able to buzz someone in<\/p>

21\/12\/2021 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51430","activity_ticket_id":"49457","ticket_reference":"HDT50538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sky light blind not working in bedroom ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/21","activity_end":"2021-12-13 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60809","activity_notes":"sky light blind not working in bedroom tenant home all day ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2021 09:09 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 13:01 (sandra)<\/b>(Ticket Closed)<\/p>

13\/12\/2021 13:02 (alan)<\/b>Repair loose connection to blinds<\/p>

13\/12\/2021 13:06 (iain)<\/b>Skylight blind.<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51431","activity_ticket_id":"49328","ticket_reference":"HDT50409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14595 - Replacement shower door","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/21","activity_end":"2021-12-13 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60810","activity_notes":"Replacement shower door","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2021 16:03 (jane)<\/b>Requested access for Friday 10th at 9am <\/p>

13\/12\/2021 09:39 (iain)<\/b>Shower enclosure.<\/p>

13\/12\/2021 09:50 (dan)<\/b>Assisted Ian with shower enclosure<\/p>

13\/12\/2021 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51432","activity_ticket_id":"49458","ticket_reference":"HDT50539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"non flushing toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/21","activity_end":"2021-12-13 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60811","activity_notes":"non flushing toilet ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2021 09:49 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 16:31 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2021 08:23 (dan)<\/b>Replaced flush valve, replacement ordered<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51433","activity_ticket_id":"49459","ticket_reference":"HDT50540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flood in apartment","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/21","activity_end":"2021-12-13 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60812","activity_notes":"flood in apartment","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2021 10:27 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51434","activity_ticket_id":"49460","ticket_reference":"HDT50541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - washing machine not working","ticket_address_1":"40 & 42 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 & 42 William IV Street ","cs_id":"1624","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1624","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/21","activity_end":"2021-12-13 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60813","activity_notes":"Emergency call out - washing machine not working","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2021 10:29 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51435","activity_ticket_id":"49461","ticket_reference":"HDT50542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement kitchen tap","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/12\/21","activity_end":"2021-12-13 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60814","activity_notes":"Replacement kitchen tap - Monday with keys replacement tap","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2021 10:56 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 16:32 (sandra)<\/b>ordered replacement <\/p>

14\/12\/2021 08:43 (dan)<\/b>New taps to be ordered<\/p>

21\/12\/2021 09:50 (sandra)<\/b>Franke tap needs to be ordered by Dan <\/p>

05\/01\/2022 16:23 (jane)<\/b>Tap on order, delivery time 2 days <\/p>

11\/01\/2022 09:21 (dan)<\/b>Supplied and fitted replacement sink taps<\/p>

11\/01\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51436","activity_ticket_id":"49457","ticket_reference":"HDT50538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sky light blind not working in bedroom ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/21","activity_end":"2021-12-13 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60815","activity_notes":"sky light blind not working in bedroom tenant home all day ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2021 09:09 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 13:01 (sandra)<\/b>(Ticket Closed)<\/p>

13\/12\/2021 13:02 (alan)<\/b>Repair loose connection to blinds<\/p>

13\/12\/2021 13:06 (iain)<\/b>Skylight blind.<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51437","activity_ticket_id":"49441","ticket_reference":"HDT50522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues - FOR FRIDAY 10TH DECEMBER AT 2PM - TENANT WIL BE HOME ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/21","activity_end":"2021-12-13 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60816","activity_notes":"Heating issues - FOR FRIDAY 10TH DECEMBER AT 2PM - TENANT WIL BE HOME ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2021 11:50 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 16:29 (roy)<\/b>Boiler was off.Turned on and heating ok but unable to adjust room thermostat.Also one thermostatic valve ghd head is broken <\/p>

13\/12\/2021 15:55 (roy)<\/b>With Michael.Thermostatic control valve ok.Thermostat control ok<\/p>

14\/12\/2021 07:41 (michaelk)<\/b>Attended site to investigate issues. Rectified timeswitch and instructed tenants on how to use controls. Refitted herz trv and left fully operational. 2hrs labour 95.<\/p>

14\/12\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51438","activity_ticket_id":"49462","ticket_reference":"HDT50543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/21","activity_end":"2021-12-13 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60817","activity_notes":"no heating or hot water tenant is home today ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2021 13:11 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 07:39 (michaelk)<\/b>Attended site to investigate, have made arrangements with tenants to return to strip flue. 1hr labour 50.<\/p>

14\/12\/2021 21:05 (michaelk)<\/b>Attended site today to remove flue, inspect seals and leave in full working order. Re-aligned flue from terminal to boiler and installed additional fixings to help the fall back to the boiler which is caused the problem. If the fault happens again I would recommend raising the terminal height and to increase the fall angle back to the boiler. Left fully operational. 6hrs labour 275.<\/p>

15\/12\/2021 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51439","activity_ticket_id":"49463","ticket_reference":"HDT50544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"air con service ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1715","cs_address_2":"37\/43 Gerrard Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1715","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/12\/21","activity_end":"2021-12-13 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60818","activity_notes":"Our bedroom aircon\/heat unit is malfunctioning and turning itself on throughout the night. Please could both of our heaters be serviced to check what is wrong? ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2021 14:30 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 17:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51440","activity_ticket_id":"49464","ticket_reference":"HDT50545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle needs reinstating ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/21","activity_end":"2021-12-13 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60819","activity_notes":"Reddan, please arrange for attendance tomorrow-Tuesday - 9.30am. Tenant is in for access. Thanks","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2021 14:45 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 13:29 (iain)<\/b>Repair to door.<\/p>

15\/12\/2021 13:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51441","activity_ticket_id":"49371","ticket_reference":"HDT50452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to washing machine issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/21","activity_end":"2021-12-15 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60820","activity_notes":"RepairAID with keys on Wednesday 15th between 10 - 2pm.Whilst there can you look at the wardrobe door which is loose and come off its hinges.","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2021 13:14 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 10:03 (jane)<\/b>Requesting for Monday 6th December for access, awaiting a reply <\/p>

03\/12\/2021 14:21 (jane)<\/b>The next available slots would be for Wednesday, 08\/12, between 12pm and 5pm, and Thursday\/Friday after 10am, given that option to the client <\/p>

03\/12\/2021 16:49 (jane)<\/b>For Wednesday 8th December between 12noon and 5pm, tenant will be home <\/p>

09\/12\/2021 15:19 (jane)<\/b>The engineer found that inlet valve has failed and needs to be replaced, part on order <\/p>

16\/12\/2021 07:46 (dan)<\/b>Gave access to repair aid<\/p>

21\/12\/2021 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51442","activity_ticket_id":"49441","ticket_reference":"HDT50522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues - FOR FRIDAY 10TH DECEMBER AT 2PM - TENANT WIL BE HOME ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/21","activity_end":"2021-12-13 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60821","activity_notes":"Heating issues - FOR FRIDAY 10TH DECEMBER AT 2PM - TENANT WIL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 11:50 (System)<\/b>Ticket Created<\/p>

10\/12\/2021 16:29 (roy)<\/b>Boiler was off.Turned on and heating ok but unable to adjust room thermostat.Also one thermostatic valve ghd head is broken <\/p>

13\/12\/2021 15:55 (roy)<\/b>With Michael.Thermostatic control valve ok.Thermostat control ok<\/p>

14\/12\/2021 07:41 (michaelk)<\/b>Attended site to investigate issues. Rectified timeswitch and instructed tenants on how to use controls. Refitted herz trv and left fully operational. 2hrs labour 95.<\/p>

14\/12\/2021 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51443","activity_ticket_id":"49445","ticket_reference":"HDT50526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To re-visit leak into commercial unit and common parts (keys for common parts)","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/21","activity_end":"2021-12-13 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60822","activity_notes":"Tomorrow after with Dan - Tuesday To re-visit leak into commercial unit and common parts (keys for common parts) ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 13:36 (System)<\/b>Ticket Created<\/p>

13\/12\/2021 06:51 (dan)<\/b>Investigated with Gary cbre, return visit with 2 engineers required to access roof<\/p>

13\/12\/2021 16:30 (sandra)<\/b>Travis and Dan to look at roof clearance <\/p>

15\/12\/2021 11:13 (dan)<\/b>Repaired exterior window seal and carried out repairs to wastepipe<\/p>

15\/12\/2021 11:15 (dan)<\/b>Cleaned roof area<\/p>

15\/12\/2021 11:35 (sandra)<\/b>(Ticket Closed)<\/p>

20\/12\/2021 08:53 (travis)<\/b>Roof clearance\/disposal.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51444","activity_ticket_id":"49465","ticket_reference":"HDT50546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door closer not working","ticket_address_1":"21a Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Catherine Street","cs_id":"1716","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1716","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/21","activity_end":"2021-12-14 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60823","activity_notes":"main door closer not working","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 09:07 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 09:54 (travis)<\/b>Adjusted frame mounted keep,General overhaul of all moving parts,hinges,latch ect.Tested,all working as it should.<\/p>

14\/12\/2021 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51445","activity_ticket_id":"49466","ticket_reference":"HDT50547","ticket_client":"2108","client_name":"Forty Group","ticket_title":"list of works ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/22","activity_end":"2022-01-25 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60824","activity_notes":"Leaking toilet Did the pressure and flow rate to the WCs improveDid the pressure at the input to the Heating boiler increaseDid they check the hot and cold water flow to the sets of toilets and kitchen","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 09:57 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 10:00 (sandra)<\/b>arranged for Thursday 16th. Waiting on confirmation <\/p>

14\/12\/2021 11:58 (sandra)<\/b>confirmed for Thursday for 10 am <\/p>

16\/12\/2021 08:34 (jane)<\/b>For Friday 17th December <\/p>

20\/12\/2021 21:13 (michaelk)<\/b>Attended site however no access was granted. 3hrs labour 140.<\/p>

21\/12\/2021 09:32 (jane)<\/b>Waiting on another date when we can attend <\/p>

25\/01\/2022 20:51 (michaelk)<\/b>Attended site to investigate toilet issues. We have replaced the pan connector, flush cone and repaired the leaking flush pipe to cistern connection, on the middle toilet. The left toilet was found not flushing properly, which was due to a blockage in the cistern\/syphon. The debris was removed which corrected the fault. The aav on the soil stack was stripped and re-assembled. This corrected the slow flushing to the left and middle toilet.Note; repairs to the cisterns has been ridiculously difficult due to the size access hatches, making repairs to the flush pipes labour intensive. If further works are to be carried out in the future, I would recommend opening the walls up with better access. 8hrs labour plus parts. Total 393 ex vat. <\/p>

26\/01\/2022 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51446","activity_ticket_id":"49446","ticket_reference":"HDT50527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Siam Eatery - Commercial Unit - To remove all previous tenants items from unit ","ticket_address_1":"24 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24 Wellington Street ","cs_id":"1708","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"1708","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/21","activity_end":"2021-12-14 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60825","activity_notes":"with Dan Siam Eatery - Commercial Unit - To remove all previous tenants items from unit ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 16:36 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 16:56 (travis)<\/b>Clearance.<\/p>

16\/12\/2021 07:47 (dan)<\/b>Clearance<\/p>

17\/12\/2021 16:03 (iain)<\/b>Clearance.<\/p>

17\/12\/2021 17:03 (travis)<\/b>Clearance.<\/p>

20\/12\/2021 07:00 (dan)<\/b>Clearance<\/p>

20\/12\/2021 08:54 (travis)<\/b>Clearance\/disposal.<\/p>

20\/12\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51447","activity_ticket_id":"49446","ticket_reference":"HDT50527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Siam Eatery - Commercial Unit - To remove all previous tenants items from unit ","ticket_address_1":"24 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24 Wellington Street ","cs_id":"1708","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"1708","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/21","activity_end":"2021-12-14 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60826","activity_notes":"With TravisSiam Eatery - Commercial Unit - To remove all previous tenants items from unit ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 16:36 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 16:56 (travis)<\/b>Clearance.<\/p>

16\/12\/2021 07:47 (dan)<\/b>Clearance<\/p>

17\/12\/2021 16:03 (iain)<\/b>Clearance.<\/p>

17\/12\/2021 17:03 (travis)<\/b>Clearance.<\/p>

20\/12\/2021 07:00 (dan)<\/b>Clearance<\/p>

20\/12\/2021 08:54 (travis)<\/b>Clearance\/disposal.<\/p>

20\/12\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51448","activity_ticket_id":"49467","ticket_reference":"HDT50548","ticket_client":"2108","client_name":"Forty Group","ticket_title":"meter trace ","ticket_address_1":"96-118 Wilton Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1V 1DT","cs_address_1":"96-118 Wilton Road","cs_id":"999","cs_address_2":"","cs_town":"London","cs_postcode":"SW1V 1DT","ticket_client_site":"999","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/22","activity_end":"2022-04-26 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60827","activity_notes":"meter trace Further to the below, please see the attached email. My clients tenant Grainger, is being charged a % of electricity consumption for a sub meter. This sub meter I understand is coming off the meter referred to in the email below, Meter number K14TB01093. There are various sub meters connected to the main meter, and it is the sub meters referenced on rows 52 and 53 on the attached spreadsheet that we would like a trace on. There are listed as being:Plant IDMeter eMIG IDMeter DescriptionNETH:00003COM:00028CombinedNETH:00003COM:00041CombinedWe need to understand what the above 2 meters are supplying. Are you able to provide a quote on this as soon as possible please.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2021 10:36 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 10:08 (sandra)<\/b>emailed for access 12th Jan. <\/p>

14\/03\/2022 12:25 (sandra)<\/b>still waiting for everyone to arrange access. <\/p>

22\/04\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

09\/11\/2022 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2022 11:18 (sandra)<\/b>(Placed On Hold) gave Anwar information and waiting for him to come back to us <\/p>

20\/12\/2022 12:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51449","activity_ticket_id":"49468","ticket_reference":"HDT50549","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"washing machine pipes are blocked","ticket_address_1":"19-21 Wimpole Mews","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-21 Wimpole Mews","cs_id":"1034","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1034","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/12\/21","activity_end":"2021-12-14 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60828","activity_notes":"washing machine pipes are blocked","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 10:45 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 08:13 (dan)<\/b>Cleaned waste pipes and removed washing, fault is due to hose being installed in place of waste pipe behind kitchen unit<\/p>

15\/12\/2021 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51450","activity_ticket_id":"49469","ticket_reference":"HDT50550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler making a humming noise","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/21","activity_end":"2021-12-14 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60829","activity_notes":"boiler making a humming noise keeping keys from security hut ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 11:24 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 21:08 (michaelk)<\/b>Attended site to investigate noise from the boiler. Boiler was stripped down but there were no excessive noises detected outside normal ranges. The timeswitch runs until 02.30am which may be the problem noise reported. Greg has programmed the timer, so this wasn't altered. 2hrs labour 95<\/p>

15\/12\/2021 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51451","activity_ticket_id":"49470","ticket_reference":"HDT50551","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"rubbish clearance","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/21","activity_end":"2021-12-15 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60830","activity_notes":"rubbish clearance should only be one van. if there is any more call Anwar - For Wednesday morning. will send over keysafe code by email ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 13:12 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 13:25 (iain)<\/b>Clear and dispose of items.<\/p>

15\/12\/2021 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51452","activity_ticket_id":"49471","ticket_reference":"HDT50552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not drying ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/12\/21","activity_end":"2021-12-14 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60831","activity_notes":"washer\/dryer not drying ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2021 13:17 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2021 15:52 (iain)<\/b>Repairaid and ceiling crack.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51453","activity_ticket_id":"49473","ticket_reference":"HDT50554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace high level bulbs ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/12\/21","activity_end":"2021-12-14 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60832","activity_notes":"replace high level bulbs ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 14:21 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 06:00 (alan)<\/b>Replace various blown high level lamps and order 4 replacement LED down lighters to replace faulty fittings <\/p>

22\/12\/2021 14:39 (alan)<\/b>Return to site and replace 4 faulty LED down lighters in flat as needed <\/p>

22\/12\/2021 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51454","activity_ticket_id":"49474","ticket_reference":"HDT50555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14630 - Replacement Distribution board ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/22","activity_end":"2022-01-13 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60833","activity_notes":"Replacement Distribution board Booked for Thursday at 10 am tenant is aware that the electricity will be turned off for up to 3 hours ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 10:13 (sandra)<\/b>emailed for Thursday 13th<\/p>

11\/01\/2022 09:12 (sandra)<\/b>Please book this in on Thursday at 10am as the tenant has confirmed access and confirmed 3 hours for electricity to be off.<\/p>

13\/01\/2022 11:08 (jane)<\/b>Attended this morning to replace the distribution board, we need to isolate the electrics from the meter in the basement, this is housed in the Restaurant below (Sagar), unfortunately the restaurant is closed and no sign of life which is strange as it is normally open, we will need to reschedule unfortunately as access is needed to this meter, we are going to pop by frequently to the restaurant to check and see when is convenient and will update client.<\/p>

14\/01\/2022 13:52 (alan)<\/b>No access <\/p>

18\/01\/2022 14:46 (sandra)<\/b>suggested Thursday 27th or Wednesday 26th<\/p>

20\/01\/2022 11:35 (jane)<\/b>For Thursday 27th January <\/p>

20\/01\/2022 13:31 (jane)<\/b>On Thursday next please can Alan also have a look at the electrics in the bathroom. Only one of the lights works and the electric towel rail no longer heats.If Alan can call me on Thursday if the replacement of the distribution board goes past 3pm perhaps earlier if it is known there is a issue and will take longer.Please collect management keys for a 10am start.Hi Security Please release management keys to reddans next week Thursday 27TH Jan.31 Catherine Street - Front Door 25 B531 Catherine Street - Top Floor-Flat 328 B5<\/p>

27\/01\/2022 14:44 (alan)<\/b>Quoted works <\/p>

27\/01\/2022 16:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51455","activity_ticket_id":"49475","ticket_reference":"HDT50556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ventilation is blowing out cold air ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/21","activity_end":"2021-12-14 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60834","activity_notes":"Can you take pictures and let me know what the set up is please.ventilation is blowing out cold air Are you able to attend today the tenant has reported vent system in both bathrooms is pushing cold air into the bedroom and the vent system is extremely noisy.Please confirm if you can attend today; tenant is home all day to provide access.","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 14:38 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 16:27 (sandra)<\/b>building extraction system.<\/p>

15\/12\/2021 13:28 (iain)<\/b>Ventilation issues.<\/p>

16\/12\/2021 09:41 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2021 11:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2021 12:41 (sandra)<\/b>filters have been replaced, but PCB is faulty and will need quote to replace<\/p>

20\/12\/2021 06:03 (alan)<\/b>Investigate AHU not working Faulty found to be PCB quote to replace <\/p>

20\/12\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51456","activity_ticket_id":"49472","ticket_reference":"HDT50553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tighten compresson fitting","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/21","activity_end":"2021-12-14 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60835","activity_notes":"tighten compresson fitting in basement lift\/goods room ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 14:05 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 21:11 (michaelk)<\/b>Attended site to inspect leaking pipework in the basement. The mains supply was tightened at the lever arm valve, and the handle removed which is causing the issue when using the hoist. A quote to re-route the pipework will be sent. 1hr labour 50.<\/p>

15\/12\/2021 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51457","activity_ticket_id":"49476","ticket_reference":"HDT50557","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Mag lock on main entrance door for 1A is not locking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1A","cs_id":"1718","cs_address_2":"118 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1718","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/21","activity_end":"2021-12-15 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60836","activity_notes":"door not closing to 1A seems to have dropped ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 08:57 (System)<\/b>Ticket Created<\/p>

16\/12\/2021 08:46 (roy)<\/b>Fire rated hinges, knuckles have completely worn. Needs new hingesQuote?? Do??<\/p>

21\/12\/2021 09:48 (roy)<\/b>Removed\/Replaced 2 x Fire rated hinges.Eased door All ok<\/p>

21\/12\/2021 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51458","activity_ticket_id":"49479","ticket_reference":"HDT50560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"assist with inspection of property","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Wardour Street ","cs_id":"1720","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1720","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/12\/21","activity_end":"2021-12-15 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60837","activity_notes":"assist with inspection of property","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 10:06 (System)<\/b>Ticket Created<\/p>

16\/12\/2021 07:03 (alan)<\/b>Access with Lillan <\/p>

16\/12\/2021 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51459","activity_ticket_id":"49480","ticket_reference":"HDT50561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14632 - replacement honeywell zone valves -PO200739724","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/21","activity_end":"2021-12-15 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60838","activity_notes":"replacement honeywell zone valves ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 21:52 (michaelk)<\/b>Attended site to replace zone valves as quoted. 4hrs labour, total 445 ex vat. <\/p>

18\/01\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51460","activity_ticket_id":"49477","ticket_reference":"HDT50558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and door knob ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/21","activity_end":"2021-12-15 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60839","activity_notes":"shower and door knob AFTER 1 PM TODAY -it is leaking, causing the shower area to constantly drain water which we think could be a problem -the door knob latch in the reception\/kitchen is not closing properly, it might need a few minor adjustments","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 09:35 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 13:26 (iain)<\/b>Door handles and latches.<\/p>

16\/12\/2021 11:54 (michaelk)<\/b>Attended site to investigate shower. Found diverter passing. Stripped down valve and greased diverter seals and re-assembled. Left fully operational 2hrs labour 95.<\/p>

16\/12\/2021 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51461","activity_ticket_id":"49477","ticket_reference":"HDT50558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and door knob ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/21","activity_end":"2021-12-15 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60840","activity_notes":"AFTER 1PM TODAY TENANT HOME --the door knob latch in the reception\/kitchen is not closing properly, it might need a few minor adjustments","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 09:35 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 13:26 (iain)<\/b>Door handles and latches.<\/p>

16\/12\/2021 11:54 (michaelk)<\/b>Attended site to investigate shower. Found diverter passing. Stripped down valve and greased diverter seals and re-assembled. Left fully operational 2hrs labour 95.<\/p>

16\/12\/2021 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51462","activity_ticket_id":"49332","ticket_reference":"HDT50413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14596 - replacement fridge\/freezer","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/12\/21","activity_end":"2021-12-15 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60841","activity_notes":"replacement fridge\/freezer keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 14:21 (jane)<\/b>Requested access for :Wed, the 15th of Dec, between 10 and 2pm <\/p>

09\/12\/2021 16:48 (jane)<\/b>Please collect the management keys on Wednesday 15th Dec; between 10 and 2pm<\/p>

15\/12\/2021 11:13 (dan)<\/b>Supervised and gave access repair aid<\/p>

15\/12\/2021 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51463","activity_ticket_id":"49478","ticket_reference":"HDT50559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"board up windows and door and paint red and isolate utilities","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/21","activity_end":"2021-12-15 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60842","activity_notes":"board up windows and door and paint red and isolate utilities","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 09:49 (System)<\/b>Ticket Created<\/p>

16\/12\/2021 10:54 (alan)<\/b>Help Iain <\/p>

17\/12\/2021 15:48 (iain)<\/b>Boarding.<\/p>

17\/12\/2021 15:50 (iain)<\/b>Boarding and painting.<\/p>

17\/12\/2021 15:51 (iain)<\/b>Remove menu frames and lights, dispose of and make good.<\/p>

21\/12\/2021 09:34 (iain)<\/b>Boarding.<\/p>

21\/12\/2021 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51464","activity_ticket_id":"49371","ticket_reference":"HDT50452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to washing machine issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/12\/21","activity_end":"2021-12-15 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60843","activity_notes":"can you take pictures and wardrobe door off its hinges ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 13:14 (System)<\/b>Ticket Created<\/p>

03\/12\/2021 10:03 (jane)<\/b>Requesting for Monday 6th December for access, awaiting a reply <\/p>

03\/12\/2021 14:21 (jane)<\/b>The next available slots would be for Wednesday, 08\/12, between 12pm and 5pm, and Thursday\/Friday after 10am, given that option to the client <\/p>

03\/12\/2021 16:49 (jane)<\/b>For Wednesday 8th December between 12noon and 5pm, tenant will be home <\/p>

09\/12\/2021 15:19 (jane)<\/b>The engineer found that inlet valve has failed and needs to be replaced, part on order <\/p>

16\/12\/2021 07:46 (dan)<\/b>Gave access to repair aid<\/p>

21\/12\/2021 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51465","activity_ticket_id":"49482","ticket_reference":"HDT50563","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"The bottom of the column has been kicked away had been made out of plywood. Randall will show where it is once on site","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/21","activity_end":"2021-12-15 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60844","activity_notes":"The bottom of the column has been kicked away had been made out of plywood. Randall will show where it is once on site","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 12:11 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 13:50 (travis)<\/b>Exterior plinth repairs.<\/p>

20\/12\/2021 14:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51466","activity_ticket_id":"49483","ticket_reference":"HDT50564","ticket_client":"2108","client_name":"Forty Group","ticket_title":"list of works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Leslie Hitchcock House","cs_id":"1723","cs_address_2":"Unit 3 Minter Road","cs_town":"Barking","cs_postcode":"IG11 0TH","ticket_client_site":"1723","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/21","activity_end":"2021-12-17 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60845","activity_notes":"BOOKED FOR FRIDAY. KEYS ARE HELP OPPOSITE THE UNIT, AT RIVERSIDE CENTRE AND THIS OPENS AT 9AM list of worksWe would like the following please:1)Isolate water supply to premises2)Seal letter box3)Pat test electrical equipment - Fridge, freezer, coffee machine, dish washer and a couple of other smaller bits.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 12:15 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 12:16 (sandra)<\/b>Keys are being held opposite the unit, at the Riverside Centre. <\/p>

17\/12\/2021 15:09 (roy)<\/b>Pat test Dishwasher failed testWater supply shut down No letter box to secure<\/p>

21\/12\/2021 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51467","activity_ticket_id":"49440","ticket_reference":"HDT50521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works - TENANT HOME UNTIL 2PM TODAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/21","activity_end":"2021-12-15 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60846","activity_notes":"will book in and let you know when you can attend1) as per below the shower controller is not working properly ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 11:43 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 13:22 (alan)<\/b>Adjust fan in wc and order replacement extractor for bathroom<\/p>

10\/12\/2021 07:20 (dan)<\/b>New flush button and shower cartridge needed<\/p>

14\/12\/2021 09:45 (sandra)<\/b>toilet flush button ordered <\/p>

21\/12\/2021 14:18 (jane)<\/b>Requested access in January 2022We have the flush button, we need to take a further look at the shower for more details, as it is a bespoke shower <\/p>

06\/01\/2022 16:11 (jane)<\/b>Requested access with tenant if we can attend tomorrow to take a further look at the shower.<\/p>

10\/01\/2022 21:09 (michaelk)<\/b>Attended site to investigate shower controls. Found cartridge sticking slightly which requires replacement. A quote to replace to be forwarded. 1hr labour 50.<\/p>

17\/01\/2022 11:21 (dan)<\/b>Replaced flush button<\/p>

20\/01\/2022 15:57 (jane)<\/b>Requested for Monday afternoon 24th January <\/p>

24\/01\/2022 20:15 (alan)<\/b>Return to site and replace extractor fan in bathroom <\/p>

25\/01\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51468","activity_ticket_id":"49487","ticket_reference":"HDT50568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom fans not working - 17 December between 11am and 3pm ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/21","activity_end":"2021-12-21 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60847","activity_notes":"bathroom fans not working -21 December between 11am and 3pm ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 13:59 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 06:54 (alan)<\/b>Fault found to be AHU system has been switch off turn back on clean filters and leave working <\/p>

22\/12\/2021 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51469","activity_ticket_id":"49488","ticket_reference":"HDT50569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet not flushing - 17 December between 11 - 3pm ","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/12\/21","activity_end":"2021-12-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60848","activity_notes":"toilet not flushing - 17 December between 11 - 3pm ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2021 14:00 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 09:56 (sandra)<\/b>missed the appointment and have emailed to attend again when apartment is free <\/p>

21\/12\/2021 14:00 (jane)<\/b>Have requested a date in January 2022 to fit the new flush button <\/p>

04\/01\/2022 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51470","activity_ticket_id":"49485","ticket_reference":"HDT50566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tliving room window cannot stay open 22nd Wednesday 11am - 3pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/21","activity_end":"2021-12-22 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60849","activity_notes":"living room window cannot stay openbooked for 22nd December between 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 13:57 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 14:30 (travis)<\/b>Attended and found sash window has a faulty\/broken tension spring.20\/20 doors and windows will be required to repair.<\/p>

23\/12\/2021 09:39 (jane)<\/b>Window specialist required, attending in the New Year <\/p>

04\/01\/2022 13:58 (jane)<\/b>Window specialist attending on Wednesday 5th January <\/p>

05\/01\/2022 16:06 (sandra)<\/b>needs to be rescheduled as tenant is not home <\/p>

06\/01\/2022 10:37 (jane)<\/b>Sub letting agent is going to inform us of a date and time <\/p>

20\/01\/2022 08:16 (jane)<\/b>Requested access for 27th January <\/p>

20\/01\/2022 10:59 (jane)<\/b>We can organise service on 09\/02\/22, Wednesday between 11 am and 3 pm. <\/p>

09\/02\/2022 14:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51471","activity_ticket_id":"49486","ticket_reference":"HDT50567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower tray chipped - middle window latch in living room - 17th December 2021.","ticket_address_1":"Flat 2.02, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/21","activity_end":"2021-12-28 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60850","activity_notes":"middle window latch in living room - 28th December 11am - 3pm Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 13:58 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 09:47 (sandra)<\/b>booked for 28th Tuesday 11am and 3pm <\/p>

28\/12\/2021 20:10 (roy)<\/b>Remove\/Replace broken window sash lock<\/p>

29\/12\/2021 14:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51472","activity_ticket_id":"49489","ticket_reference":"HDT50570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lamp and wardrobe ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/12\/21","activity_end":"2021-12-22 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60851","activity_notes":"lamp and wardrobe detached wall mounted lamp in the living roomsliding wardrobe door in master bedroom to be fixedWe can provide access tomorrow 22\/12\/21 between 11 am and 3 pm.","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2021 16:07 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 09:52 (jane)<\/b>Requesting further access <\/p>

21\/12\/2021 09:58 (jane)<\/b>For tomorrow 22\/12\/21 - FOR BETWEEN 11AM AND 3PM <\/p>

22\/12\/2021 15:11 (travis)<\/b>Refit sliding door.<\/p>

22\/12\/2021 15:39 (roy)<\/b>Removed wall lamp and refixed.Refitted Rehung with Travis assistance wardrobe door<\/p>

22\/12\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51473","activity_ticket_id":"49490","ticket_reference":"HDT50571","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14636 - Redecorating and floor covering works KF10053135","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/12\/21","activity_end":"2021-12-16 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60852","activity_notes":"Redecorating and floor covering works Please proceed, can you book this in for the 1st week back in January, Happy for Dean to come in this week or next week to take a look at what prep work needs doing and start prep work before the New year.","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 10:33 (sandra)<\/b>decorating completed waiting on floor tile sample <\/p>

24\/02\/2022 09:02 (dean)<\/b>Done Plus extras boarding out floor before laying carpet tiles, and boarding out damaged wall 250.00<\/p>

24\/02\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51474","activity_ticket_id":"49491","ticket_reference":"HDT50572","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"To carry out electrical inspection ","ticket_address_1":"Flat 25, Downing Court ","ticket_address_2":"Grenville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 25, Downing Court ","cs_id":"1727","cs_address_2":"Grenville Street ","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"1727","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/21","activity_end":"2021-12-16 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60853","activity_notes":"To carry out electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2021 09:29 (System)<\/b>Ticket Created<\/p>

16\/12\/2021 10:54 (alan)<\/b>Electrical inspection <\/p>

16\/12\/2021 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51475","activity_ticket_id":"49481","ticket_reference":"HDT50562","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/14623 - Repairs to flooring - front entrance only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/12\/21","activity_end":"2021-12-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60854","activity_notes":"Repairs to flooring - front entrance only ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2022 16:34 (jane)<\/b>Attending on Tuesday 11th January as agreed with Colin McKenzie <\/p>

18\/01\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51476","activity_ticket_id":"49478","ticket_reference":"HDT50559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"board up windows and door and paint red and isolate utilities","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/21","activity_end":"2021-12-16 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60855","activity_notes":"board up windows and door and paint red and isolate utilities","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 09:49 (System)<\/b>Ticket Created<\/p>

16\/12\/2021 10:54 (alan)<\/b>Help Iain <\/p>

17\/12\/2021 15:48 (iain)<\/b>Boarding.<\/p>

17\/12\/2021 15:50 (iain)<\/b>Boarding and painting.<\/p>

17\/12\/2021 15:51 (iain)<\/b>Remove menu frames and lights, dispose of and make good.<\/p>

21\/12\/2021 09:34 (iain)<\/b>Boarding.<\/p>

21\/12\/2021 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51477","activity_ticket_id":"49471","ticket_reference":"HDT50552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not drying ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/12\/21","activity_end":"2021-12-16 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60856","activity_notes":"washer\/dryer not drying Iain can you give Repair Aid access around 12 via keys, they will call you Also can you call Lilian when on site Will you be able to arrange for engineer to check on the below issue? Better still if they can repair on the spot. Whoever is going with the appliance engineer, please ring me.There is a small crack above the shower that has appeared that is not major.","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 13:17 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 09:23 (jane)<\/b>(Ticket Closed)<\/p>

17\/12\/2021 15:52 (iain)<\/b>Repairaid and ceiling crack.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51478","activity_ticket_id":"49475","ticket_reference":"HDT50556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ventilation is blowing out cold air ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/21","activity_end":"2021-12-17 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60857","activity_notes":"FOR FRIDAY MORNING 17TH DECEMBER, TENANT WILL BE HOME FOR ACCESS ventilation is blowing out cold air Are you able to attend today the tenant has reported vent system in both bathrooms is pushing cold air into the bedroom and the vent system is extremely noisy.Please confirm if you can attend today; tenant is home all day to provide access.","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2021 14:38 (System)<\/b>Ticket Created<\/p>

14\/12\/2021 16:27 (sandra)<\/b>building extraction system.<\/p>

15\/12\/2021 13:28 (iain)<\/b>Ventilation issues.<\/p>

16\/12\/2021 09:41 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2021 11:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/12\/2021 12:41 (sandra)<\/b>filters have been replaced, but PCB is faulty and will need quote to replace<\/p>

20\/12\/2021 06:03 (alan)<\/b>Investigate AHU not working Faulty found to be PCB quote to replace <\/p>

20\/12\/2021 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51479","activity_ticket_id":"49492","ticket_reference":"HDT50573","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Fabric Solutions - There\u00e2\u20ac\u2122s no water in the building at the moment (toilet nor taps). Could you please look into this urgently","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/21","activity_end":"2021-12-16 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60858","activity_notes":"Fabric Solutions - Theres no water in the building at the moment (toilet nor taps). Could you please look into this urgently","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2021 12:51 (System)<\/b>Ticket Created<\/p>

16\/12\/2021 15:57 (michaelk)<\/b>Attended site to investigate water supply. Water to all outlets was fully operational. 1hr labour 50.<\/p>

16\/12\/2021 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51480","activity_ticket_id":"49493","ticket_reference":"HDT50574","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"Basement gents urinals, right hand urinal blocked ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/21","activity_end":"2021-12-16 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60859","activity_notes":"Basement gents urinals, right hand urinal blocked ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2021 14:02 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 07:04 (dan)<\/b>Clearance<\/p>

17\/12\/2021 07:06 (dan)<\/b>Attempted to unblock urinal, removed urinal to clear pipework, return visit required to make access<\/p>

20\/12\/2021 06:57 (dan)<\/b>Removed urinal, cleaned pipework and refitted<\/p>

20\/12\/2021 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51481","activity_ticket_id":"49494","ticket_reference":"HDT50575","ticket_client":"2116","client_name":"Bancone ","ticket_title":"DW\/JH\/14619 - To supply and fit push button style flush valve to the disabled toilet ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/21","activity_end":"2021-12-16 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60860","activity_notes":"To supply and fit push button style flush valve to the disabled toilet ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2021 15:49 (jane)<\/b>Part on order <\/p>

21\/12\/2021 09:29 (jane)<\/b>Attending on 22nd December from 9am <\/p>

05\/01\/2022 16:25 (jane)<\/b>Re-ordered parts, due in on Friday <\/p>

11\/01\/2022 11:00 (jane)<\/b>Parts being fitted on Wednesday 12th January <\/p>

12\/01\/2022 14:23 (dan)<\/b>Replaced cistern spares<\/p>

12\/01\/2022 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51482","activity_ticket_id":"49495","ticket_reference":"HDT50576","ticket_client":"2116","client_name":"Bancone ","ticket_title":"DW\/JH\/14638 - To supply and fit new push button style flush valve to the disabled toilet, commission, test and leave in full working order.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/12\/21","activity_end":"2021-12-16 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60861","activity_notes":"To supply and fit new push button style flush valve to the disabled toilet, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2021 15:48 (jane)<\/b>Part on order <\/p>

21\/12\/2021 09:29 (jane)<\/b>Attending on 22nd December from 9am <\/p>

05\/01\/2022 16:24 (jane)<\/b>Re-ordered parts, due in on Friday <\/p>

11\/01\/2022 11:01 (jane)<\/b>Parts being fitted on Wednesday 12th January <\/p>

12\/01\/2022 09:55 (dan)<\/b>Replaced cistern components<\/p>

12\/01\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51483","activity_ticket_id":"49381","ticket_reference":"HDT50462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14577 - Replacement blinds ","ticket_address_1":"Flat 2.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.01, 8a Gerrard Street ","cs_id":"1362","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1362","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/22","activity_end":"2022-01-21 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60862","activity_notes":"Replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2021 16:33 (jane)<\/b>New blinds due in early January 2022<\/p>

21\/01\/2022 15:07 (travis)<\/b>Removal of old blinds,New double blinds fitted,Disposal of old blinds.<\/p>

21\/01\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51484","activity_ticket_id":"49496","ticket_reference":"HDT50577","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/14641 - Electrical supply for boiler ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/21","activity_end":"2021-12-16 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60863","activity_notes":"Electrical supply for boiler ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2021 06:05 (alan)<\/b>Quoted works <\/p>

20\/12\/2021 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51485","activity_ticket_id":"49497","ticket_reference":"HDT50578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The intruder alarm requires a 7amp battery; are any of your contractors able to replace the battery on the panel - FOR TODAY BETWEEN 1 AND 2PM - KEYS AND ACCESS CODES plus look at loose fridge ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/21","activity_end":"2021-12-17 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60864","activity_notes":"The intruder alarm requires a 7amp battery; are any of your contractors able to replace the battery on the panel - FOR TODAY BETWEEN 1 AND 2PM - KEYS AND ACCESS CODES the default panel code is 1234. Engineer code 112233","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 08:36 (System)<\/b>Ticket Created<\/p>

18\/12\/2021 16:03 (roy)<\/b>Refixed fridge<\/p>

20\/12\/2021 06:05 (alan)<\/b>Take details of battery for alarm and order replacement <\/p>

22\/12\/2021 11:22 (alan)<\/b>Return to site and replace battery in burger alarmFurther faults on burger alarm showing various Tampa faults alarm engineer neededWhilst on site tenant said bedroom lights were not working. Replaced faulty dimmer switch and left working<\/p>

22\/12\/2021 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51486","activity_ticket_id":"49498","ticket_reference":"HDT50579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14640 - Repairs to bathroom ceiling ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/12\/21","activity_end":"2021-12-17 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60865","activity_notes":"Repairs to bathroom ceiling Thanks. Please proceed. Please schedule this in 2nd week of Jan.Give me a date and I shall request access (Lilian)","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 11:21 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51487","activity_ticket_id":"49499","ticket_reference":"HDT50580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"FOR MONDAY 20TH DECEMBER BETWEEN 9 AND 11AM - RADIATORS AND LIGHTING ISSUES ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/21","activity_end":"2021-12-20 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60866","activity_notes":"FOR MONDAY 20TH DECEMBER BETWEEN 9 AND 11AM - RADIATORS AND LIGHTING ISSUES the radiators on the 3rd floor dont heat up properly; also the lights are not working can both issues be dealt with at the same time.tenant will be home to provide access.( M Keenan looking at the rads)","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 08:43 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 09:57 (sandra)<\/b>Raco lighting and needs a specialist <\/p>

20\/12\/2021 10:11 (alan)<\/b>Unable to repair as fault is on Rako lighting controlsspecialist Rako light Contractor needed<\/p>

20\/12\/2021 21:07 (michaelk)<\/b>Attended site to investigate heating issues, traced fault to low system pressure affecting the 3rd floor. Re-pressurised and vented top floor. Found trv to top floor bathroom faulty, along with a flooded expansion vessel located beneath kitchen cupboards. Will forward a quote to replace. 2hrs labour 95<\/p>

21\/12\/2021 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51488","activity_ticket_id":"49499","ticket_reference":"HDT50580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"FOR MONDAY 20TH DECEMBER BETWEEN 9 AND 11AM - RADIATORS AND LIGHTING ISSUES ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/21","activity_end":"2021-12-20 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60867","activity_notes":"FOR MONDAY 20TH DECEMBER BETWEEN 9 AND 11AM - RADIATORS AND LIGHTING ISSUES the radiators on the 3rd floor dont heat up properly; also the lights are not working can both issues be dealt with at the same time.tenant will be home to provide access.(Alan going too)","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 08:43 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 09:57 (sandra)<\/b>Raco lighting and needs a specialist <\/p>

20\/12\/2021 10:11 (alan)<\/b>Unable to repair as fault is on Rako lighting controlsspecialist Rako light Contractor needed<\/p>

20\/12\/2021 21:07 (michaelk)<\/b>Attended site to investigate heating issues, traced fault to low system pressure affecting the 3rd floor. Re-pressurised and vented top floor. Found trv to top floor bathroom faulty, along with a flooded expansion vessel located beneath kitchen cupboards. Will forward a quote to replace. 2hrs labour 95<\/p>

21\/12\/2021 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51489","activity_ticket_id":"49500","ticket_reference":"HDT50581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check washer\/dryers are working in both flats for today ","ticket_address_1":"Flats 1 and 2, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flats 1 and 2, 1 Horse and Dolphin Yard ","cs_id":"1728","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1728","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/21","activity_end":"2021-12-17 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60868","activity_notes":"To check washer\/dryers are working in both flats for today ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 08:52 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 16:19 (jane)<\/b>For Wednesday 22nd December, engineer will give access to appliance contractor <\/p>

18\/12\/2021 16:02 (roy)<\/b>Checked machines.Fat 2 i believe tenants not using it properly but was being used so unable to checkFlat 1 cleaned out filter but should be checked by repair aid <\/p>

20\/12\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>

23\/12\/2021 13:03 (roy)<\/b>Returned to give access to flat 1 .No access to flat 2<\/p>

07\/01\/2022 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/01\/2022 16:32 (roy)<\/b>No access into flat 2 as tenants in flat<\/p>

18\/01\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51490","activity_ticket_id":"49497","ticket_reference":"HDT50578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The intruder alarm requires a 7amp battery; are any of your contractors able to replace the battery on the panel - FOR TODAY BETWEEN 1 AND 2PM - KEYS AND ACCESS CODES plus look at loose fridge ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/21","activity_end":"2021-12-17 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60869","activity_notes":"For between 1 and 2pm today - (Alan going in with keys)Also at the same time today; please could you also look at the fridge under the counter? It appears to have slipped off its pedestal so the door is now rubbing. ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 08:36 (System)<\/b>Ticket Created<\/p>

18\/12\/2021 16:03 (roy)<\/b>Refixed fridge<\/p>

20\/12\/2021 06:05 (alan)<\/b>Take details of battery for alarm and order replacement <\/p>

22\/12\/2021 11:22 (alan)<\/b>Return to site and replace battery in burger alarmFurther faults on burger alarm showing various Tampa faults alarm engineer neededWhilst on site tenant said bedroom lights were not working. Replaced faulty dimmer switch and left working<\/p>

22\/12\/2021 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51491","activity_ticket_id":"49501","ticket_reference":"HDT50582","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Would it be possible to order X5 lift out if order signs ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"40","resource_name":"N\/A","activity_start":"17\/12\/21","activity_end":"2021-12-17 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60870","activity_notes":"Would it be possible to order X5 lift out if order signs ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2021 11:23 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 11:38 (jane)<\/b>Signs being delivered to Anwar early part of next week <\/p>

03\/03\/2022 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51492","activity_ticket_id":"49502","ticket_reference":"HDT50583","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window shutter not working on GF commercial unit ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/21","activity_end":"2021-12-17 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60871","activity_notes":"window shutter not working on GF commercial unit ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 12:40 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 13:06 (alan)<\/b>Check to make sure all windows are shut and covered for front windows <\/p>

17\/12\/2021 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51493","activity_ticket_id":"49503","ticket_reference":"HDT50584","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating in Flat 1- tenant home ","ticket_address_1":"Flat 1, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/21","activity_end":"2021-12-17 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60872","activity_notes":"No heating in Flat 1 - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 13:13 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 21:11 (michaelk)<\/b>Attended site to investigate heating, had to re-pressurise system and left running. 1 hr labour 50<\/p>

21\/12\/2021 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51494","activity_ticket_id":"49384","ticket_reference":"HDT50465","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - ignore","ticket_address_1":"Test Site","ticket_address_2":"Please Ignore","ticket_town":"Southend-on-Sea","ticket_county":null,"ticket_postcode":"SS9 5PR","cs_address_1":"Test Site","cs_id":"743","cs_address_2":"Please Ignore","cs_town":"Southend-on-Sea","cs_postcode":"SS9 5PR","ticket_client_site":"743","ticket_status_code":"Cancelled","activity_resource_id":"21","resource_name":"korweb","activity_start":"17\/12\/21","activity_end":"2021-12-17 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60873","activity_notes":"Test ticket - ignore","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2021 13:38 (System)<\/b>Ticket Created<\/p>

02\/12\/2021 13:41 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51495","activity_ticket_id":"49505","ticket_reference":"HDT50586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace extractor fan in bathroom ","ticket_address_1":"Flat 3, 24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1729","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1729","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/21","activity_end":"2021-12-17 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60874","activity_notes":"To replace extractor fan in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 14:04 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 14:54 (sandra)<\/b>ordered for January <\/p>

12\/01\/2022 11:32 (alan)<\/b>Replace extractor fan in bathroom<\/p>

12\/01\/2022 16:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51496","activity_ticket_id":"49506","ticket_reference":"HDT50587","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - Ignore","ticket_address_1":"1","ticket_address_2":"2","ticket_town":"3","ticket_county":null,"ticket_postcode":"4","cs_address_1":"1","cs_id":"1778","cs_address_2":"2","cs_town":"3","cs_postcode":"4","ticket_client_site":"1778","ticket_status_code":"Completed","activity_resource_id":"21","resource_name":"korweb","activity_start":"17\/12\/21","activity_end":"2021-12-17 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60875","activity_notes":"Test ticket - Ignore","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2021 14:16 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 14:20 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51497","activity_ticket_id":"49507","ticket_reference":"HDT50588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked kitchen sink - TENANT HOME FOR ACESSS ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/21","activity_end":"2021-12-17 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60876","activity_notes":"Blocked kitchen sink - TENANT HOME FOR ACESSS ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 14:20 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 06:59 (dan)<\/b>Cleaned sink, basin and shower waste pipes, replaced faulty basin waste.<\/p>

20\/12\/2021 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51498","activity_ticket_id":"49504","ticket_reference":"HDT50585","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"We have a blocked stack at 27 SP, our main toilet has been out of use since Monday","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/12\/21","activity_end":"2021-12-17 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60877","activity_notes":"We have a blocked stack at 27 SP, our main toilet has been out of use since MondayDan can you go here early next week","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 13:40 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 09:37 (dan)<\/b>Blockage, traced drainage and carried out mechanical cleaning, further access required<\/p>

21\/12\/2021 13:54 (travis)<\/b>Blocked pipework.<\/p>

21\/12\/2021 13:55 (travis)<\/b>Opening up works, blocked pipework.<\/p>

22\/12\/2021 08:08 (dan)<\/b>Cleared blockage to staff toilet area<\/p>

22\/12\/2021 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51499","activity_ticket_id":"49446","ticket_reference":"HDT50527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Siam Eatery - Commercial Unit - To remove all previous tenants items from unit ","ticket_address_1":"24 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24 Wellington Street ","cs_id":"1708","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"1708","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/12\/21","activity_end":"2021-12-17 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60878","activity_notes":"Siam Eatery - Commercial Unit - To remove all previous tenants items from unit ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 16:36 (System)<\/b>Ticket Created<\/p>

15\/12\/2021 16:56 (travis)<\/b>Clearance.<\/p>

16\/12\/2021 07:47 (dan)<\/b>Clearance<\/p>

17\/12\/2021 16:03 (iain)<\/b>Clearance.<\/p>

17\/12\/2021 17:03 (travis)<\/b>Clearance.<\/p>

20\/12\/2021 07:00 (dan)<\/b>Clearance<\/p>

20\/12\/2021 08:54 (travis)<\/b>Clearance\/disposal.<\/p>

20\/12\/2021 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51500","activity_ticket_id":"49500","ticket_reference":"HDT50581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check washer\/dryers are working in both flats for today ","ticket_address_1":"Flats 1 and 2, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flats 1 and 2, 1 Horse and Dolphin Yard ","cs_id":"1728","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1728","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/12\/21","activity_end":"2021-12-17 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60879","activity_notes":"To check washer\/dryers are working in both flats for today ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2021 08:52 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 16:19 (jane)<\/b>For Wednesday 22nd December, engineer will give access to appliance contractor <\/p>

18\/12\/2021 16:02 (roy)<\/b>Checked machines.Fat 2 i believe tenants not using it properly but was being used so unable to checkFlat 1 cleaned out filter but should be checked by repair aid <\/p>

20\/12\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>

23\/12\/2021 13:03 (roy)<\/b>Returned to give access to flat 1 .No access to flat 2<\/p>

07\/01\/2022 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/01\/2022 16:32 (roy)<\/b>No access into flat 2 as tenants in flat<\/p>

18\/01\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51501","activity_ticket_id":"49508","ticket_reference":"HDT50589","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Will we need to book a sample test\/ tank clean for January 2022 (or when we return to the office","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/12\/21","activity_end":"2021-12-17 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60880","activity_notes":"Will we need to book a sample test\/ tank clean for January 2022 (or when we return to the office","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2021 16:37 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 16:37 (jane)<\/b>Arranging a date in January 2022<\/p>

21\/12\/2021 08:37 (jane)<\/b>Client has requested Friday 14th January 2022<\/p>

06\/01\/2022 11:56 (jane)<\/b>Attending at 8am on 14th January, Angela from school will give access <\/p>

06\/01\/2022 14:54 (jane)<\/b>Cost of pro-forma plus 10% on cost when invoicing the client <\/p>

14\/01\/2022 09:06 (jane)<\/b>Re-booked for Friday 28th January <\/p>

22\/02\/2022 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51502","activity_ticket_id":"49509","ticket_reference":"HDT50590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/21","activity_end":"2021-12-20 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60881","activity_notes":"WAITING ON ACCESS issue with the water supply. The heating is not fully functional and therefore the water in the bathroom alternates between hot and cold making it impossible to shower. I need someone to check on this at the earliest possible please.Incase the tenant pops out for groceries please can the engineer call the tenant 30mins prior to arrival: - Riya 07590 832 629","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2021 09:16 (System)<\/b>Ticket Created<\/p>

23\/12\/2021 09:35 (jane)<\/b>tenant has covid. can't attend until New Year<\/p>

05\/01\/2022 16:19 (sandra)<\/b>requested access for Thursday or Friday <\/p>

10\/01\/2022 09:55 (sandra)<\/b>asked again for access Tuesday <\/p>

11\/01\/2022 15:14 (sandra)<\/b>tenant on holiday and not returning until 17th <\/p>

17\/01\/2022 21:49 (michaelk)<\/b>Attended site to re-pressurise heating. Whilst on site the tenant reported that the shower cartridge wasn't operating correctly. Will quote to replace. 1hr labour 50.<\/p>

18\/01\/2022 11:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51503","activity_ticket_id":"49511","ticket_reference":"HDT50592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours - tenant locked out ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1457","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1457","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/21","activity_end":"2021-12-20 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60882","activity_notes":"Emergency call out - out of hours - tenant locked out ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2021 09:25 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51504","activity_ticket_id":"49512","ticket_reference":"HDT50593","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"sealing holes in floor boards","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":null,"ticket_postcode":"TW9 1TW","cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/12\/21","activity_end":"2021-12-20 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60883","activity_notes":"sealing holes in floor boards","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2021 10:17 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 09:36 (iain)<\/b>Board hole in floor.<\/p>

21\/12\/2021 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51505","activity_ticket_id":"49510","ticket_reference":"HDT50591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours - leak ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/21","activity_end":"2021-12-20 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60884","activity_notes":"Emergency call out - out of hours - leak ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2021 09:20 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 09:22 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2021 14:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2021 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51506","activity_ticket_id":"49513","ticket_reference":"HDT50594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power ","ticket_address_1":"1\/1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1\/1a Gerrard Place ","cs_id":"1462","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1462","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/21","activity_end":"2021-12-20 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60885","activity_notes":"no power ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2021 11:47 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 07:14 (alan)<\/b>Investigate no power to sockets in common parts Repair loose connection in socket 1st floor<\/p>

21\/12\/2021 08:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51507","activity_ticket_id":"49514","ticket_reference":"HDT50595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights not working in common parts ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/21","activity_end":"2021-12-20 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60886","activity_notes":"lights not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2021 12:51 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 14:58 (alan)<\/b>Replaced faulty emergency light test key switch<\/p>

21\/12\/2021 08:42 (jane)<\/b>(Ticket Closed)<\/p>

22\/12\/2021 09:30 (alan)<\/b>Return to site and replace blown lamps in fitting outside flat 2<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51508","activity_ticket_id":"49515","ticket_reference":"HDT50596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap is constantly running wont turn off ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/21","activity_end":"2021-12-20 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60887","activity_notes":"tap is constantly running wont turn off - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2021 14:21 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 21:09 (michaelk)<\/b>Attended site to investigate kitchen tap leak. Removed cold tap insert and tried to match with local supplier, but unfortunately we have had to order replacement inserts. 2hrs labour 95.<\/p>

21\/12\/2021 12:33 (sandra)<\/b>new tap on order <\/p>

20\/01\/2022 08:11 (michaelk)<\/b>Attended site to replace kitchen tap handle to insert. Sourced new grub screw and fitted to adapt handle after being drilled clear.<\/p>

20\/01\/2022 08:56 (jane)<\/b>(Ticket Closed)<\/p>

20\/01\/2022 09:04 (roy)<\/b>Replaced tap insert and eak has stopped but handle unable to fit.Had to drill out grub screw but colar inside damaged<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51509","activity_ticket_id":"49516","ticket_reference":"HDT50597","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To repair Christmas decoration lantern outside H & M ","ticket_address_1":"2-4 Mercer Walk ","ticket_address_2":"Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"2-4 Mercer Walk ","cs_id":"1602","cs_address_2":"Covent Garden ","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"1602","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/21","activity_end":"2021-12-21 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60888","activity_notes":"To repair Christmas decoration lantern outside H & M Please can this be billed to Lynne Henderson The Mercers' Company6 Frederick's PlaceLondon EC2R 8ABGiven verbal quote ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2021 10:20 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 10:20 (jane)<\/b>Travis given a verbal price of 180.00 plus VAT <\/p>

21\/12\/2021 10:30 (jane)<\/b>Please see attached billing information <\/p>

21\/12\/2021 13:10 (travis)<\/b>Blocked pipework.<\/p>

22\/12\/2021 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51510","activity_ticket_id":"48646","ticket_reference":"HDT49727","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14458 - replacement washing machine parts ","ticket_address_1":"19 Wiliam Mews ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 Wiliam Mews ","cs_id":"148","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"148","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/12\/21","activity_end":"2021-12-21 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60889","activity_notes":"replacement washing machine parts ","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2021 15:16 (sandra)<\/b>We are looking to arrange a visit to complete the Washing machine repair in 19 William Mews. Would it be possible to arrange a visit for Thursday, 14\/10, between 12pm and 4pm? <\/p>

08\/10\/2021 15:37 (sandra)<\/b>I told you that Id be leaving for a business trip on the 1st. Im away at the moment and my return date has now been extended. When I know my dates of return I'll let you know ASAP. <\/p>

08\/10\/2021 15:37 (sandra)<\/b>(Placed On Hold) <\/p>

29\/11\/2021 16:09 (sandra)<\/b>(Removed from on-hold)<\/p>

30\/11\/2021 08:58 (sandra)<\/b>If you could get in touch with Tatiana on 07802 204242 to arrange access that would be great!<\/p>

07\/12\/2021 14:44 (jane)<\/b>Rescheduled between Thursday, 09\/12 between 10 and 2pm Tenant will be home <\/p>

10\/12\/2021 12:51 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2021 12:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2021 12:02 (sandra)<\/b>washing machine has broken again and a call out to repairaid has been made. just waiting for an appointment. <\/p>

23\/12\/2021 09:03 (jane)<\/b>Provisionally booked for 5th January 2022, slot between 12 and 4pm. waiting on the tenant to confirm this date is convenient.<\/p>

31\/12\/2021 11:16 (jane)<\/b>move the visit for the 10th of Jan, between 12pm and 4pm.Maid will be home <\/p>

11\/01\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51511","activity_ticket_id":"49517","ticket_reference":"HDT50598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove previous tenants items ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/21","activity_end":"2021-12-21 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60890","activity_notes":"To remove previous tenants items ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2021 12:50 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 13:28 (travis)<\/b>Clearance.<\/p>

22\/12\/2021 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51512","activity_ticket_id":"49517","ticket_reference":"HDT50598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove previous tenants items ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/21","activity_end":"2021-12-21 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60891","activity_notes":"To remove previous tenants items ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2021 12:50 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 13:28 (travis)<\/b>Clearance.<\/p>

22\/12\/2021 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51513","activity_ticket_id":"49504","ticket_reference":"HDT50585","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"We have a blocked stack at 27 SP, our main toilet has been out of use since Monday","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/21","activity_end":"2021-12-21 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60892","activity_notes":"We have a blocked stack at 27 SP, our main toilet has been out of use since Monday","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 13:40 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 09:37 (dan)<\/b>Blockage, traced drainage and carried out mechanical cleaning, further access required<\/p>

21\/12\/2021 13:54 (travis)<\/b>Blocked pipework.<\/p>

21\/12\/2021 13:55 (travis)<\/b>Opening up works, blocked pipework.<\/p>

22\/12\/2021 08:08 (dan)<\/b>Cleared blockage to staff toilet area<\/p>

22\/12\/2021 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51514","activity_ticket_id":"49518","ticket_reference":"HDT50599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14644 - Parts for wardrobes ","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/21","activity_end":"2021-12-21 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60893","activity_notes":"Parts for wardrobes ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2021 15:21 (jane)<\/b>Parts on order, lead-time of one month <\/p>

25\/01\/2022 10:53 (sandra)<\/b>Alan has parts <\/p>

01\/02\/2022 10:52 (iain)<\/b>Replaced wardrobe rollers.<\/p>

01\/02\/2022 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51515","activity_ticket_id":"49520","ticket_reference":"HDT50601","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - out of hours - blocked bath, toilet and hand basin ","ticket_address_1":"Flat 1, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 5 Mercer Street ","cs_id":"1731","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1731","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/21","activity_end":"2021-12-22 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60894","activity_notes":"Emergency call-out - out of hours - blocked bath, toilet and hand basin ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2021 09:22 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51516","activity_ticket_id":"49521","ticket_reference":"HDT50602","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT50601 Follow-Up - Blocked bath and hand-basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 5 Mercer Street ","cs_id":"1731","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1731","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/12\/21","activity_end":"2021-12-22 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60895","activity_notes":"HDT50601 Follow-Up - Blocked bath and hand basin Request for Danny to attend in the morning with heavy duty drain machine.Extention lead and aqua vac has been left on site for Danny to use.Underneath bath is a trap with easy access to rodding eye.Tenant has given ok to access with keys today","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2021 09:31 (jane)<\/b>Security - 07385 417994<\/p>

22\/12\/2021 15:40 (dan)<\/b>Cleaned waste pipes<\/p>

22\/12\/2021 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51517","activity_ticket_id":"49522","ticket_reference":"HDT50603","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to leak ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/21","activity_end":"2021-12-22 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60896","activity_notes":"To attend to leak ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2021 09:46 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 15:37 (roy)<\/b>Faulty ball valve.Removed and Replaced.Leak and ball valve ok<\/p>

22\/12\/2021 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51518","activity_ticket_id":"49523","ticket_reference":"HDT50604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cupboard sliding doors, top shelf has come off - FOR THURSDAY 6TH JANUARY 2022 - BETWEEN 9AM AND 2PM ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/22","activity_end":"2022-01-06 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60897","activity_notes":"Cupboard sliding doors, top shelf has come off - FOR THURSDAY 6TH JANUARY 2022 - BETWEEN 9AM AND 2PM ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2021 11:29 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 10:54 (travis)<\/b>Repaired and refitted double sliding doors in bedroom,Refined kitchen plinth.<\/p>

06\/01\/2022 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51519","activity_ticket_id":"49524","ticket_reference":"HDT50605","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"DS\/JH\/14590 - Could you ask Dean to take a look at this signage and see if it can be painted black so it stands out on the Brick work and looks good. 10052701","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Shelton Street ","cs_id":"1656","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1656","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/12\/21","activity_end":"2021-12-22 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60898","activity_notes":"Could you ask Dean to take a look at this signage and see if it can be painted black so it stands out on the Brick work and looks good.","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2022 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51520","activity_ticket_id":"49525","ticket_reference":"HDT50606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher error E09 - Tuesday, the 11th oh January, between 10am and 2pm. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/01\/22","activity_end":"2022-01-11 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60899","activity_notes":"Dishwasher error E09 -Tuesday, the 11th oh January, between 10am and 2pm. ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2021 13:06 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 13:09 (jane)<\/b>Tenant home for access For TUESDAY 11th January 2021, between 10am and 2pm. <\/p>

18\/01\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51521","activity_ticket_id":"49489","ticket_reference":"HDT50570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lamp and wardrobe ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/21","activity_end":"2021-12-22 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60900","activity_notes":"lamp and wardrobe detached wall mounted lamp in the living roomsliding wardrobe door in master bedroom to be fixedWe can provide access today 22\/12\/21 between 11 am and 3 pm.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 16:07 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 09:52 (jane)<\/b>Requesting further access <\/p>

21\/12\/2021 09:58 (jane)<\/b>For tomorrow 22\/12\/21 - FOR BETWEEN 11AM AND 3PM <\/p>

22\/12\/2021 15:11 (travis)<\/b>Refit sliding door.<\/p>

22\/12\/2021 15:39 (roy)<\/b>Removed wall lamp and refixed.Refitted Rehung with Travis assistance wardrobe door<\/p>

22\/12\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51522","activity_ticket_id":"49374","ticket_reference":"HDT50455","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Professional signs for intercom ","ticket_address_1":"93-95 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"93-95 Wardour Street ","cs_id":"1290","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 0UE","ticket_client_site":"1290","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/21","activity_end":"2021-12-22 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60901","activity_notes":"Professional signs for intercom1st floor buzzer to read (Atempo Growth) and 3rd floor EKA ventures ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2021 15:45 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 09:54 (jane)<\/b>(Ticket Closed)<\/p>

11\/01\/2022 14:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/01\/2022 08:02 (alan)<\/b>Install labels in door entry<\/p>

20\/01\/2022 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51523","activity_ticket_id":"49489","ticket_reference":"HDT50570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lamp and wardrobe ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/21","activity_end":"2021-12-22 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60902","activity_notes":"sliding wardrobe door in master bedroom to be fixed","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2021 16:07 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 09:52 (jane)<\/b>Requesting further access <\/p>

21\/12\/2021 09:58 (jane)<\/b>For tomorrow 22\/12\/21 - FOR BETWEEN 11AM AND 3PM <\/p>

22\/12\/2021 15:11 (travis)<\/b>Refit sliding door.<\/p>

22\/12\/2021 15:39 (roy)<\/b>Removed wall lamp and refixed.Refitted Rehung with Travis assistance wardrobe door<\/p>

22\/12\/2021 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51524","activity_ticket_id":"49526","ticket_reference":"HDT50607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Street to fix the door lock inside as the tenant is locked inside. Use management keys to access please.","ticket_address_1":"Flat 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/21","activity_end":"2021-12-22 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60903","activity_notes":"Street to fix the door lock inside as the tenant is locked inside. Use management keys to access please.","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2021 16:04 (System)<\/b>Ticket Created<\/p>

23\/12\/2021 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51525","activity_ticket_id":"49485","ticket_reference":"HDT50566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tliving room window cannot stay open 22nd Wednesday 11am - 3pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/12\/21","activity_end":"2021-12-23 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60904","activity_notes":"living room window cannot stay open","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2021 13:57 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 14:30 (travis)<\/b>Attended and found sash window has a faulty\/broken tension spring.20\/20 doors and windows will be required to repair.<\/p>

23\/12\/2021 09:39 (jane)<\/b>Window specialist required, attending in the New Year <\/p>

04\/01\/2022 13:58 (jane)<\/b>Window specialist attending on Wednesday 5th January <\/p>

05\/01\/2022 16:06 (sandra)<\/b>needs to be rescheduled as tenant is not home <\/p>

06\/01\/2022 10:37 (jane)<\/b>Sub letting agent is going to inform us of a date and time <\/p>

20\/01\/2022 08:16 (jane)<\/b>Requested access for 27th January <\/p>

20\/01\/2022 10:59 (jane)<\/b>We can organise service on 09\/02\/22, Wednesday between 11 am and 3 pm. <\/p>

09\/02\/2022 14:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51526","activity_ticket_id":"49527","ticket_reference":"HDT50608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 6TH JANUARY 2022","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/22","activity_end":"2022-01-06 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60905","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 6TH JANUARY 2022","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:35 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 15:20 (michaelk)<\/b>Completed compliance testing. 140<\/p>

06\/01\/2022 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51527","activity_ticket_id":"49528","ticket_reference":"HDT50609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 6TH JANUARY 2022 ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/22","activity_end":"2022-01-06 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60906","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 6TH JANUARY 2022 ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:37 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 15:20 (michaelk)<\/b>Completed compliance testing. 140<\/p>

06\/01\/2022 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51528","activity_ticket_id":"49529","ticket_reference":"HDT50610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 6TH JANUARY 2022 ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 11a Gerrard Street ","cs_id":"1735","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1735","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/22","activity_end":"2022-01-06 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60907","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 6TH JANUARY 2022 ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:40 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 15:20 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

06\/01\/2022 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51529","activity_ticket_id":"49530","ticket_reference":"HDT50611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 6TH JANUARY 2022 ","ticket_address_1":"Flat 4, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/22","activity_end":"2022-01-06 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60908","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 6TH JANUARY 2022 ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:42 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 15:21 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

06\/01\/2022 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51530","activity_ticket_id":"49531","ticket_reference":"HDT50612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 7TH JANUARY 2022 ","ticket_address_1":"Flat 2, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1737","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1737","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60909","activity_notes":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 7TH JANUARY 2022 ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:43 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 20:48 (michaelk)<\/b>Completed compliance testing 140.<\/p>

12\/01\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51531","activity_ticket_id":"49532","ticket_reference":"HDT50613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 7TH JANUARY 2022 ","ticket_address_1":"Flat 1A, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60910","activity_notes":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 7TH JANUARY 2022 ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:50 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 20:53 (michaelk)<\/b>Completed compliance testing 140.<\/p>

12\/01\/2022 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51532","activity_ticket_id":"49533","ticket_reference":"HDT50614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 7TH JANUARY 2022","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60911","activity_notes":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 7TH JANUARY 2022","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:52 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 20:54 (michaelk)<\/b>Completed compliance testing 140.<\/p>

12\/01\/2022 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51533","activity_ticket_id":"49534","ticket_reference":"HDT50615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR WEDNESDAY 12TH JANUARY 2022","ticket_address_1":"Flat 1, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1740","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1740","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/22","activity_end":"2022-01-12 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60912","activity_notes":"To carry out Full compliance inspection minus PAT - FOR WEDNESDAY 12TH JANUARY 2022","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:56 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 20:51 (michaelk)<\/b>Completed gas cert.50<\/p>

14\/01\/2022 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51534","activity_ticket_id":"49535","ticket_reference":"HDT50616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR TUESDAY 11TH JANUARY 2022","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"1741","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1741","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/22","activity_end":"2022-01-11 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60913","activity_notes":"To carry out Full compliance inspection minus PAT - FOR TUESDAY 11TH JANUARY 2022","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 10:58 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 12:12 (michaelk)<\/b>Completed compliance testing 145.<\/p>

23\/02\/2022 13:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51535","activity_ticket_id":"49536","ticket_reference":"HDT50617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 13TH JANUARY 2022","ticket_address_1":"Flat 2, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/22","activity_end":"2022-01-13 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60914","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 13TH JANUARY 2022","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 11:02 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 12:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/02\/2022 13:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51536","activity_ticket_id":"49537","ticket_reference":"HDT50618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 13TH JANUARY 2022","ticket_address_1":"Flat 2A, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2a","cs_id":"1260","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1260","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/22","activity_end":"2022-01-13 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60915","activity_notes":"To carry out Full compliance inspection minus PAT - FOR THURSDAY 13TH JANUARY 2022","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2021 11:04 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 11:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51537","activity_ticket_id":"49538","ticket_reference":"HDT50619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 14TH JANUARY 2022","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60916","activity_notes":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 14TH JANUARY 2022","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 11:11 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:29 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

18\/01\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51538","activity_ticket_id":"49539","ticket_reference":"HDT50620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 14TH JANUARY 2022","ticket_address_1":"Flat 7, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1742","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60917","activity_notes":"To carry out Full compliance inspection minus PAT - FOR FRIDAY 14TH JANUARY 2022","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 11:13 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:29 (michaelk)<\/b>Completed compliance testing. 140<\/p>

18\/01\/2022 11:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51539","activity_ticket_id":"49540","ticket_reference":"HDT50621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to trip hazard to entrance - access via keys ","ticket_address_1":"37 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"37 Gerrard Street","cs_id":"1743","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"1743","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/21","activity_end":"2021-12-23 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60918","activity_notes":"To attend to trip hazard to entrance - access via keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 11:51 (System)<\/b>Ticket Created<\/p>

23\/12\/2021 12:56 (roy)<\/b>Refixed entrance matting <\/p>

23\/12\/2021 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51540","activity_ticket_id":"49541","ticket_reference":"HDT50622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could you please send someone to flat 12, to check the fuses for the towel rail as it is not working ? therefore it is cold in the bathroom. ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"1347","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1347","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/21","activity_end":"2021-12-23 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60919","activity_notes":"Could you please send someone to flat 12, to check the fuses for the towel rail as it is not working ? therefore it is cold in the bathroom. ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2021 13:41 (System)<\/b>Ticket Created<\/p>

23\/12\/2021 14:04 (jane)<\/b>Attending on Friday morning <\/p>

27\/12\/2021 13:44 (roy)<\/b>Removed\/Replaced towel rail element<\/p>

29\/12\/2021 14:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51541","activity_ticket_id":"49280","ticket_reference":"HDT50361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out investigation works to water pressure ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/22","activity_end":"2022-01-28 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60920","activity_notes":"To carry out investigation works to water pressure Further investigation works are required to open up boxing in the bathroom which we think could allow us to install a pump","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2021 15:13 (System)<\/b>Ticket Created<\/p>

30\/11\/2021 09:31 (sandra)<\/b>asked to attend Wednesday morning. <\/p>

02\/12\/2021 08:58 (jane)<\/b>Confirmed for Friday 3rd December, tenant will be home <\/p>

03\/12\/2021 12:44 (roy)<\/b>Opened up box surround to expose pipe work.Michael correct that there is a isolating valve in situ.Refixed box surround but easy to remove when Michael returns.Will need lick of paint when he has finished<\/p>

08\/12\/2021 13:06 (jane)<\/b>For Friday afternoon 10th December between 4 and 5:30pm, tenant will provide access <\/p>

14\/12\/2021 09:14 (sandra)<\/b>tenant has covid and we have asked to book this in on 23rd or 24th.Waiting for approval. <\/p>

14\/12\/2021 10:09 (sandra)<\/b>confirmed 23rd with tenant <\/p>

23\/12\/2021 13:47 (jane)<\/b>Requested access for 28th January 2022 - To take a look at the windows for a price too <\/p>

25\/01\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51542","activity_ticket_id":"49543","ticket_reference":"HDT50624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1744","cs_address_2":"25 Garrick St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1744","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/21","activity_end":"2021-12-26 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60921","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

26\/12\/2021 12:52 (System)<\/b>Ticket Created<\/p>

27\/12\/2021 13:47 (roy)<\/b>No hot water But found hot water working.Top element definitely working but no power to bottom element.I think it is a clock problem. Michael to check<\/p>

29\/12\/2021 14:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51543","activity_ticket_id":"49544","ticket_reference":"HDT50625","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No Power","ticket_address_1":"17 Slingsby Place","ticket_address_2":"St Martins Courtyard","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Slingsby Place","cs_id":"1745","cs_address_2":"St Martins Courtyard","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1745","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/21","activity_end":"2021-12-26 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60922","activity_notes":"No Power","activity_timesheet":"2","ticket_notes_combined":"

26\/12\/2021 12:56 (System)<\/b>Ticket Created<\/p>

27\/12\/2021 13:48 (roy)<\/b>No power to no.17Alan pointed me to car park of no.27 to reset maim rotary board.All ok<\/p>

29\/12\/2021 14:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51544","activity_ticket_id":"49545","ticket_reference":"HDT50626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with Dishwasher","ticket_address_1":"Flat 5","ticket_address_2":"17-21 Tavistock St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1746","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1746","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/21","activity_end":"2021-12-27 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60923","activity_notes":"Issue with Dishwasher","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2021 15:40 (System)<\/b>Ticket Created<\/p>

27\/12\/2021 15:47 (roy)<\/b>Blockage\/leak No blockage found but possibly fault with dishelwasher letting water into machine when not used then leaking out of door.Isoated supply to machine.Repair Aid to attend<\/p>

29\/12\/2021 14:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51545","activity_ticket_id":"49546","ticket_reference":"HDT50627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak to bedroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/21","activity_end":"2021-12-27 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60924","activity_notes":"Leak to bedroom ","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2021 16:17 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 14:47 (roy)<\/b>Need access with key to open windows<\/p>

29\/12\/2021 14:50 (roy)<\/b>Gained access but external sill in need of repair and parts are rotten.Need 1-2 days to cut out rotten timber and repaint sill.Managed to carry out minor repairs<\/p>

04\/01\/2022 14:27 (jane)<\/b>Requested access for Wednesday morning <\/p>

04\/01\/2022 15:22 (jane)<\/b>Follow up, requested access for Thursday morning <\/p>

05\/01\/2022 08:48 (jane)<\/b>Now requesting Friday morning <\/p>

06\/01\/2022 09:22 (jane)<\/b>Attending on Friday afternoon at 1pm via management keys <\/p>

07\/01\/2022 14:13 (travis)<\/b>Replacement of seals externally,In attendance with Dean,Decoration required.<\/p>

12\/01\/2022 11:18 (dean)<\/b>Can we book for tomorrow morning if possible please <\/p>

19\/01\/2022 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51546","activity_ticket_id":"49547","ticket_reference":"HDT50628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler breakdown","ticket_address_1":"Flat 5","ticket_address_2":"25Garrick Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"Flat 5","cs_id":"1748","cs_address_2":"25Garrick Street","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1748","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/21","activity_end":"2021-12-29 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60925","activity_notes":"Boiler breakdown","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2021 11:25 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 13:36 (roy)<\/b>Flat 1 not flat 5 Found gas valve in cleaners cupboard had been shut down<\/p>

29\/12\/2021 14:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51547","activity_ticket_id":"49548","ticket_reference":"HDT50629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Lighting","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/21","activity_end":"2021-12-29 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60926","activity_notes":"Faulty Lighting","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2021 13:39 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 14:42 (roy)<\/b>Repkaced dimmer modules<\/p>

29\/12\/2021 15:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51548","activity_ticket_id":"49549","ticket_reference":"HDT50630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Spent Lamps","ticket_address_1":"Flat 5","ticket_address_2":"55 - 58 St. Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1750","cs_address_2":"55 - 58 St. Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1750","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/12\/21","activity_end":"2021-12-30 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60927","activity_notes":"Spent Lamps","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2021 13:42 (System)<\/b>Ticket Created<\/p>

30\/12\/2021 11:43 (roy)<\/b>Replaced bulbs as requested<\/p>

01\/01\/2022 13:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51549","activity_ticket_id":"49550","ticket_reference":"HDT50631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50624 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1744","cs_address_2":"25 Garrick St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1744","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/12\/21","activity_end":"2021-12-29 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60928","activity_notes":"HDT50624 Follow-UpNo hot water But found hot water working. Top element definitely working but no power to bottom element. I think it is a clock problem. Michael to check","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 14:51 (jane)<\/b>Requested access for Thursday <\/p>

06\/01\/2022 15:31 (michaelk)<\/b>Attended site to investigate immersion controls to cylinder. When tested we found that the boost element was faulty and the out of hours element was ok. I have adjusted the working element to run throughout the day and a replacement element has been ordered. 2hrs labour 95.<\/p>

02\/02\/2022 11:45 (sandra)<\/b>booked for Thursday with keys until 2pm <\/p>

02\/02\/2022 17:49 (michaelk)<\/b>Supplied immersion heater to Dan to fit. 42ex vat.<\/p>

04\/02\/2022 07:02 (michaelk)<\/b>Attended site to replace immersion heater to unvented cylinder. Drained, replaced immersion and re-filled leaving the cylinder fully operational. 3hrs labour 140.Note; roy supplied immersion. <\/p>

04\/02\/2022 09:47 (jane)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 07:17 (michaelk)<\/b>Attended site to drain down unvented cylinder and to replace upper immersion heater. Completed work and reconfigured controls to suit. 3hrs labour 140.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51550","activity_ticket_id":"49551","ticket_reference":"HDT50632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50626 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1746","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1746","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/12\/21","activity_end":"2021-12-29 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60929","activity_notes":"HDT50626 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 14:00 (jane)<\/b>Requested access for Thursday 6th January <\/p>

04\/01\/2022 15:40 (jane)<\/b>Tenant will be home for access : Thursday the 6th of Jan between 10 and 2pm.<\/p>

06\/01\/2022 12:54 (jane)<\/b>Tenant wasn't home for today's visit, requested another date Tuesday, 11\/01, between 10am and 2pm <\/p>

07\/01\/2022 09:03 (jane)<\/b>on Tuesday, 11\/01, between 10am and 2pm; please collect management keys.<\/p>

10\/01\/2022 09:56 (sandra)<\/b>booked for Tuesday <\/p>

18\/01\/2022 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2022 10:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2022 11:15 (sandra)<\/b>Wednesday 16th 12 - 4pm <\/p>

18\/02\/2022 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51551","activity_ticket_id":"49552","ticket_reference":"HDT50633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with main entrance door","ticket_address_1":"58A Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"58A Shaftesbury Avenue","cs_id":"1751","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1751","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/21","activity_end":"2021-12-29 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60930","activity_notes":"Can you please arrange for Roy to check this out.Greg reported door is not closing properly.","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2021 14:59 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 16:26 (roy)<\/b>Ease and adjusted door closure, hinges and lock All ok Have reported back that new fire rated hinges may be needed at some point<\/p>

29\/12\/2021 17:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51552","activity_ticket_id":"49553","ticket_reference":"HDT50634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak behind kitchen sink","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/21","activity_end":"2021-12-29 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60931","activity_notes":"Leak behind kitchen sink plus lights and window issues:","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2021 15:06 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 15:10 (michael)<\/b>Leak under sink has been fixed LightsNeed 2 x new downlighters and 2 x new dimmer modules.All working ok if dimmer knobs turned down a little bitWindowDraught excluder has been refuxed but the real problem is the window does not close properly.Someone has fitted sash window stops (badly) and one is missing.But they need to be fitted properly TOP and bottom to pull the window in tightly Adrianna is booking this in for Bank Holiday Monday or Tuesday to allow me time to get materials required <\/p>

03\/01\/2022 08:39 (roy)<\/b>Retightened fixings under sink.Need new dimmer modules and light fittings<\/p>

14\/01\/2022 16:21 (iain)<\/b>Windows.<\/p>

01\/02\/2022 10:51 (iain)<\/b>Fitted window latch.<\/p>

01\/02\/2022 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51553","activity_ticket_id":"49546","ticket_reference":"HDT50627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak to bedroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/22","activity_end":"2022-01-07 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60932","activity_notes":"Leak to bedroom ","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2021 16:17 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 14:47 (roy)<\/b>Need access with key to open windows<\/p>

29\/12\/2021 14:50 (roy)<\/b>Gained access but external sill in need of repair and parts are rotten.Need 1-2 days to cut out rotten timber and repaint sill.Managed to carry out minor repairs<\/p>

04\/01\/2022 14:27 (jane)<\/b>Requested access for Wednesday morning <\/p>

04\/01\/2022 15:22 (jane)<\/b>Follow up, requested access for Thursday morning <\/p>

05\/01\/2022 08:48 (jane)<\/b>Now requesting Friday morning <\/p>

06\/01\/2022 09:22 (jane)<\/b>Attending on Friday afternoon at 1pm via management keys <\/p>

07\/01\/2022 14:13 (travis)<\/b>Replacement of seals externally,In attendance with Dean,Decoration required.<\/p>

12\/01\/2022 11:18 (dean)<\/b>Can we book for tomorrow morning if possible please <\/p>

19\/01\/2022 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51554","activity_ticket_id":"49484","ticket_reference":"HDT50565","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"board up floor where there is a hole in the floor","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"Richmond","ticket_county":null,"ticket_postcode":"TW9 1TW","cs_address_1":"12-14 Hill Street","cs_id":"1724","cs_address_2":"","cs_town":"Richmond","cs_postcode":"TW9 1TW","ticket_client_site":"1724","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/12\/21","activity_end":"2021-12-29 20:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60933","activity_notes":"board up floor where there is a hole in the floor","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2021 13:55 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51555","activity_ticket_id":"49427","ticket_reference":"HDT50508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14571 - To supply and install 2No dummy cameras by the main door(internal & external) - PO200738322","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/22","activity_end":"2022-01-04 20:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60934","activity_notes":"To supply and install 2No dummy cameras by the main door(internal & external)","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 13:39 (sandra)<\/b>dummy camera ordered Sunday 13th <\/p>

29\/03\/2022 09:55 (alan)<\/b>Install 2 dummy cameras<\/p>

29\/03\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51556","activity_ticket_id":"49435","ticket_reference":"HDT50516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14551 - New door - PO200738318","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat 1","cs_id":"1564","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"1564","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/22","activity_end":"2022-01-04 20:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60935","activity_notes":"New door ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:42 (sandra)<\/b>emailed for Thursday 13th <\/p>

13\/01\/2022 11:45 (jane)<\/b>Requested access for Tuesday 18th January (needs two engineers)<\/p>

18\/01\/2022 15:16 (travis)<\/b>New main half hr fire door fitted to apartment,with all associated furniture and locks.Tested with tenant,Decoration will be required.<\/p>

23\/02\/2022 13:14 (dean)<\/b>Can we book for Monday please <\/p>

03\/03\/2022 13:41 (sandra)<\/b>asked to book for Thursday 10th <\/p>

14\/03\/2022 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51557","activity_ticket_id":"49519","ticket_reference":"HDT50600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate water ingress and repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12 Little Newport Street ","cs_id":"1730","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1730","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/22","activity_end":"2022-01-04 20:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60936","activity_notes":"investigate water ingress and repair ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2022 11:20 (dean)<\/b>Done 110.00<\/p>

19\/01\/2022 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51558","activity_ticket_id":"49519","ticket_reference":"HDT50600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate water ingress and repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12 Little Newport Street ","cs_id":"1730","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1730","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/01\/22","activity_end":"2022-01-04 20:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60937","activity_notes":"investigate water ingress and repair ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 11:20 (dean)<\/b>Done 110.00<\/p>

19\/01\/2022 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51559","activity_ticket_id":"49542","ticket_reference":"HDT50623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14649 - To supply and fit 5No new purpose-made double roller blinds in mid grey to all windows (blinds as chosen by client), test and leave in full working order.","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/22","activity_end":"2022-02-21 20:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60938","activity_notes":"fit blinds between 11 - 3pm on ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 17:11 (jane)<\/b>14 days lead-time on blinds <\/p>

25\/01\/2022 11:01 (sandra)<\/b>B45105488WB blind reference <\/p>

31\/01\/2022 11:03 (sandra)<\/b>blinds in reception <\/p>

18\/02\/2022 15:06 (sandra)<\/b>booked for Monday 21st with tenant <\/p>

22\/02\/2022 09:55 (iain)<\/b>Fitted new double roller blinds and disposed of old.<\/p>

22\/02\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51560","activity_ticket_id":"49554","ticket_reference":"HDT50635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works.","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"1753","cs_address_2":"Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1753","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/22","activity_end":"2022-01-01 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60939","activity_notes":"Tenant reported the below:Leak from the kitchen sink.Door locks not functioning properlyWardrobe doors need realigned.","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2022 13:30 (System)<\/b>Ticket Created<\/p>

03\/01\/2022 08:01 (roy)<\/b>Refitted trap as had been put on wrong (Also Needs new overflow fitting)Refitted thumb screw lock Waardrobe doors ntr to fit magnetic catches and ease doors<\/p>

14\/01\/2022 09:38 (iain)<\/b>Overhauled wardrobe doors.<\/p>

14\/01\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51561","activity_ticket_id":"49555","ticket_reference":"HDT50636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with electric heaters","ticket_address_1":"Flat 5","ticket_address_2":"37\/38 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1754","cs_address_2":"37\/38 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1754","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/22","activity_end":"2022-01-01 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60940","activity_notes":"Hi Reddan, the tenant reported that the bedroom electric heating is consistently heating and do not know how to turn it off.","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2022 13:33 (System)<\/b>Ticket Created<\/p>

01\/01\/2022 13:51 (michael)<\/b>Knocked on door but tenant requested Tuesday visit as she didn't want to be disturbed today<\/p>

03\/01\/2022 08:03 (roy)<\/b>No access as tenant didn't want to be disturbed until Tuesday <\/p>

05\/01\/2022 09:13 (sandra)<\/b>access asked for Thursday morning. <\/p>

06\/01\/2022 09:07 (alan)<\/b>A\/C engineer requiredAir-conditioning unit is intimately turning itself on and off in heating modeIve tried to reset the controller but this appears to have made no difference<\/p>

06\/01\/2022 11:14 (jane)<\/b>Air Con engineer attending next week <\/p>

03\/03\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51562","activity_ticket_id":"49556","ticket_reference":"HDT50637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked sink","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1755","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1755","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/22","activity_end":"2022-01-01 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60941","activity_notes":"The toilet sink is blocked. We have tried to fix the issue but could not. ","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2022 13:37 (System)<\/b>Ticket Created<\/p>

03\/01\/2022 08:35 (roy)<\/b>Cleared blockage to hand basin<\/p>

03\/01\/2022 09:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51563","activity_ticket_id":"49557","ticket_reference":"HDT50638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loss of power.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1756","cs_address_2":"66 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1756","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/22","activity_end":"2022-01-01 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60942","activity_notes":"Power has gone off in the flat, tried to reset trip switch but no power has come backChecked on UK Power Networks and no known fault in the area, also lighting in the corridors. ","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2022 13:45 (System)<\/b>Ticket Created<\/p>

03\/01\/2022 08:37 (roy)<\/b>No power to flat following power loss.Reset main board near front door.All ok<\/p>

03\/01\/2022 09:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51564","activity_ticket_id":"49555","ticket_reference":"HDT50636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with electric heaters","ticket_address_1":"Flat 5","ticket_address_2":"37\/38 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1754","cs_address_2":"37\/38 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1754","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/01\/22","activity_end":"2022-01-01 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60943","activity_notes":"Hi Reddan, the tenant reported that the bedroom electric heating is consistently heating and do not know how to turn it off.","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2022 13:33 (System)<\/b>Ticket Created<\/p>

01\/01\/2022 13:51 (michael)<\/b>Knocked on door but tenant requested Tuesday visit as she didn't want to be disturbed today<\/p>

03\/01\/2022 08:03 (roy)<\/b>No access as tenant didn't want to be disturbed until Tuesday <\/p>

05\/01\/2022 09:13 (sandra)<\/b>access asked for Thursday morning. <\/p>

06\/01\/2022 09:07 (alan)<\/b>A\/C engineer requiredAir-conditioning unit is intimately turning itself on and off in heating modeIve tried to reset the controller but this appears to have made no difference<\/p>

06\/01\/2022 11:14 (jane)<\/b>Air Con engineer attending next week <\/p>

03\/03\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51565","activity_ticket_id":"49558","ticket_reference":"HDT50639","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Attempted break-in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Charlotte Place","cs_id":"1757","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1757","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/22","activity_end":"2022-01-03 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60944","activity_notes":"Attempted break-in ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2022 09:11 (System)<\/b>Ticket Created<\/p>

03\/01\/2022 09:14 (michael)<\/b>Good morning. Charlotte Place. Looks like someone either attempted or did break into next doors shop. They broke both sides of plasterboard stud wall but was a small hole. Small enough for a young slim adult. I couldn't see anything had been disturbed inside so not sure if they had been disturbed or not. Boarded up hole from one side only as no access the other side. Front door electronic keeper was also forced\/damaged and unable to repair. Had to do a temp repair as anyone could just push the door open. Door release is unable to operate at the moment until it is replaced. Thank you<\/p>

03\/01\/2022 09:44 (roy)<\/b>Boarded up hole in hallway and secured lock on front door<\/p>

04\/01\/2022 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51566","activity_ticket_id":"49559","ticket_reference":"HDT50640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - No power to sockets, heating and hot water boiler. Lighting is working","ticket_address_1":"Flat 1, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/22","activity_end":"2022-01-04 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60945","activity_notes":"Emergency call-out - No power to sockets, heating and hot water boiler. Lighting is working","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 08:42 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 09:19 (roy)<\/b>No power to kitchen and RCD keeps tripping.Managed to get up and running as left immersion circuit switched off.NTR to replace\/Repair<\/p>

04\/01\/2022 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51567","activity_ticket_id":"49560","ticket_reference":"HDT50641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3, 38 St Martins Lane ","cs_id":"1758","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1758","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/22","activity_end":"2022-01-04 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60946","activity_notes":"Ive been having problems with the washing machine the last day. It comes up with an error mid-cycle, and the dryer function dispenses water rather than drying. I also have a load that is stuck in there the past day. ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 09:46 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 11:11 (jane)<\/b>Requested access for 10th of Jan between 10 and 2pm<\/p>

04\/01\/2022 12:35 (jane)<\/b>Tenant will be home to provide access on Monday 10th between 10-2pm.<\/p>

18\/01\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51568","activity_ticket_id":"49561","ticket_reference":"HDT50642","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"HDT50639 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Charlotte Place","cs_id":"1757","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1757","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/22","activity_end":"2022-01-04 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60947","activity_notes":"HDT50639 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 13:31 (travis)<\/b>Attended and cut out damaged wall,fitted timber board inside void to prevent further access through wall, replaced damaged plasterboard ready for decoration.<\/p>

05\/01\/2022 10:25 (travis)<\/b>Returned and cut away damaged wall,Double boarded to match existing,and tiled complete lower area, approximately 50 tiles @150mm sq.Will return tomorrow (early) to grout tiles.this only leaves the security bar on the residential to be fitted once delivered and decoration to complete this job.<\/p>

05\/01\/2022 12:40 (travis)<\/b>Collection of keys and return,In attendance with intercom engineer.<\/p>

05\/01\/2022 16:06 (sandra)<\/b>on order 2 days lead time <\/p>

06\/01\/2022 10:52 (travis)<\/b>Finished off tiling \/ grouting works in the delicatessen side of the break in.Awaiting security bar to complete.<\/p>

10\/01\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2022 13:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2022 13:41 (jane)<\/b>Sourcing London Bar through Banham Locks <\/p>

27\/01\/2022 14:28 (travis)<\/b>Key collection,Meet Banhams surveyor for new London bar works,Key return.<\/p>

01\/02\/2022 14:27 (travis)<\/b>Door bar fitted.<\/p>

01\/02\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51569","activity_ticket_id":"49562","ticket_reference":"HDT50643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50640 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/22","activity_end":"2022-01-04 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60948","activity_notes":"HDT50640 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 09:15 (sandra)<\/b>emailed for access today <\/p>

05\/01\/2022 15:29 (alan)<\/b>Replace faulty switched fuse spur to immersions tank Test and leave working <\/p>

05\/01\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51570","activity_ticket_id":"49563","ticket_reference":"HDT50644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out electrical inspection - 5th February 2022","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/22","activity_end":"2022-01-04 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60949","activity_notes":"To carry out electrical inspection - 5th February 2022","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 10:21 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 15:31 (alan)<\/b>Electrical inspection <\/p>

05\/01\/2022 15:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51571","activity_ticket_id":"49553","ticket_reference":"HDT50634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak behind kitchen sink","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/22","activity_end":"2022-01-14 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60950","activity_notes":"to fit window handles between 11 - 3pm on Friday ","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2021 15:06 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 15:10 (michael)<\/b>Leak under sink has been fixed LightsNeed 2 x new downlighters and 2 x new dimmer modules.All working ok if dimmer knobs turned down a little bitWindowDraught excluder has been refuxed but the real problem is the window does not close properly.Someone has fitted sash window stops (badly) and one is missing.But they need to be fitted properly TOP and bottom to pull the window in tightly Adrianna is booking this in for Bank Holiday Monday or Tuesday to allow me time to get materials required <\/p>

03\/01\/2022 08:39 (roy)<\/b>Retightened fixings under sink.Need new dimmer modules and light fittings<\/p>

14\/01\/2022 16:21 (iain)<\/b>Windows.<\/p>

01\/02\/2022 10:51 (iain)<\/b>Fitted window latch.<\/p>

01\/02\/2022 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51572","activity_ticket_id":"49554","ticket_reference":"HDT50635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works.","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"1753","cs_address_2":"Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1753","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/22","activity_end":"2022-01-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60951","activity_notes":"Monday after 12 with tenant Wardrobe doors need realigned.","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2022 13:30 (System)<\/b>Ticket Created<\/p>

03\/01\/2022 08:01 (roy)<\/b>Refitted trap as had been put on wrong (Also Needs new overflow fitting)Refitted thumb screw lock Waardrobe doors ntr to fit magnetic catches and ease doors<\/p>

14\/01\/2022 09:38 (iain)<\/b>Overhauled wardrobe doors.<\/p>

14\/01\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51573","activity_ticket_id":"49564","ticket_reference":"HDT50645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cleaners roller shutter - to re-secure the Key switch that has been knocked off the roller shutter ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/22","activity_end":"2022-01-04 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60952","activity_notes":"Cleaners roller shutter - to re-secure the Key switch that has been knocked off the roller shutter ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 10:46 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 16:35 (alan)<\/b>Refix key lock for roller shutter <\/p>

04\/01\/2022 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51574","activity_ticket_id":"49561","ticket_reference":"HDT50642","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"HDT50639 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Charlotte Place","cs_id":"1757","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1757","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/01\/22","activity_end":"2022-01-04 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60953","activity_notes":"HDT50639 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 13:31 (travis)<\/b>Attended and cut out damaged wall,fitted timber board inside void to prevent further access through wall, replaced damaged plasterboard ready for decoration.<\/p>

05\/01\/2022 10:25 (travis)<\/b>Returned and cut away damaged wall,Double boarded to match existing,and tiled complete lower area, approximately 50 tiles @150mm sq.Will return tomorrow (early) to grout tiles.this only leaves the security bar on the residential to be fitted once delivered and decoration to complete this job.<\/p>

05\/01\/2022 12:40 (travis)<\/b>Collection of keys and return,In attendance with intercom engineer.<\/p>

05\/01\/2022 16:06 (sandra)<\/b>on order 2 days lead time <\/p>

06\/01\/2022 10:52 (travis)<\/b>Finished off tiling \/ grouting works in the delicatessen side of the break in.Awaiting security bar to complete.<\/p>

10\/01\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2022 13:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2022 13:41 (jane)<\/b>Sourcing London Bar through Banham Locks <\/p>

27\/01\/2022 14:28 (travis)<\/b>Key collection,Meet Banhams surveyor for new London bar works,Key return.<\/p>

01\/02\/2022 14:27 (travis)<\/b>Door bar fitted.<\/p>

01\/02\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51575","activity_ticket_id":"49566","ticket_reference":"HDT50647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked sink ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 68 Shaftesbury Avenue ","cs_id":"1276","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1276","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/22","activity_end":"2022-01-04 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60954","activity_notes":"Blocked sink ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 10:58 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 11:26 (michaelk)<\/b>Attended site and removed basin trap to clear. Left fully operational. 1hr labour 50.<\/p>

04\/01\/2022 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51576","activity_ticket_id":"49565","ticket_reference":"HDT50646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To change the code for the building door at above - security issue ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/01\/22","activity_end":"2022-01-04 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60955","activity_notes":"To change the code for the building door at above - security issue To contact Deepa with new code ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 10:57 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51577","activity_ticket_id":"49567","ticket_reference":"HDT50648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out brickwork and tile repairs to wall following repair to burst pipe ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/22","activity_end":"2022-01-04 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60956","activity_notes":"To carry out brickwork and tile repairs to wall following repair to burst pipe ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 11:34 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 14:42 (travis)<\/b>Wrapped all exposed pipework with Hessian cladding,Application of first coat of bonding plaster.<\/p>

07\/01\/2022 12:02 (travis)<\/b>Second visit to bonding plaster damaged wall area to correct level ready to tile.Arranged with tenant to return Wednesday to tile\/complete.<\/p>

11\/01\/2022 15:42 (travis)<\/b>Collection of materials for tomorrow.<\/p>

12\/01\/2022 15:28 (travis)<\/b>Tiling works.<\/p>

12\/01\/2022 16:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51578","activity_ticket_id":"49568","ticket_reference":"HDT50649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Something flat and made out of brass is hanging off of the wall it doesn't pose any danger to anyone ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/22","activity_end":"2022-01-04 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60957","activity_notes":"Something flat and made out of brass is hanging off of the wall it doesn't pose any danger to anyone ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 11:39 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 10:33 (iain)<\/b>Refit pillar covering<\/p>

05\/01\/2022 10:33 (iain)<\/b>Refit pillar covering.<\/p>

05\/01\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51579","activity_ticket_id":"49569","ticket_reference":"HDT50650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR MONDAY 10TH JANUARY BETWEEN 10AM AND 2PM ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/22","activity_end":"2022-01-04 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60958","activity_notes":"List of works 1) the dishwasher is doing the E15 Error message again, this time it's not cleared. Can you arrange for someone to come and fix it.2) The string from one of the blinds has broken off so we can't use it. It will either need the string replacing or the blind might need replacing, I'm not sure how easy it is to replace the string. 3) the new shower that they installed - the door isn't closing well, we have to prop it shut so it doesn't leak and the washers that they've used have already started to go rusty. Can some one take a look and replace the washers for ones that are ok to get wet. There are probably around 10 washers. I mentioned it to Mike from Reddans (who installed the shower) when he came to do the tap before Christmas, so he is aware of it. ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 11:43 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 14:00 (jane)<\/b>Requested access for Monday 10th January <\/p>

04\/01\/2022 15:33 (jane)<\/b>Tenant has confirmed access for 10\/01, between 10am and 2pm<\/p>

10\/01\/2022 13:27 (travis)<\/b>Attended and found both blinds in living room faulty and need replacing,I will send details via WhatsApp.<\/p>

10\/01\/2022 13:48 (sandra)<\/b>(Ticket Closed)<\/p>

10\/01\/2022 14:03 (michaelk)<\/b>Attended site to re-aligne shower door which was moved by others. Changed fixing washers and left fully operational. 2hrs labour 95<\/p>

10\/01\/2022 15:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/01\/2022 16:56 (sandra)<\/b>diagnostics new PCB 4 - 6 week waiting time.quote for replacement sent <\/p>

12\/01\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51580","activity_ticket_id":"49569","ticket_reference":"HDT50650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR MONDAY 10TH JANUARY BETWEEN 10AM AND 2PM ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/22","activity_end":"2022-01-10 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60959","activity_notes":"List of works FOR MONDAY 10TH JANUARY BETWEEN 10AM AND 2PM, TENANT WILL BE HOME 3) the new shower that they installed - the door isn't closing well, we have to prop it shut so it doesn't leak and the washers that they've used have already started to go rusty. Can some one take a look and replace the washers for ones that are ok to get wet. There are probably around 10 washers. I mentioned it to Mike from Reddans (who installed the shower) when he came to do the tap before Christmas, so he is aware of it. ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 11:43 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 14:00 (jane)<\/b>Requested access for Monday 10th January <\/p>

04\/01\/2022 15:33 (jane)<\/b>Tenant has confirmed access for 10\/01, between 10am and 2pm<\/p>

10\/01\/2022 13:27 (travis)<\/b>Attended and found both blinds in living room faulty and need replacing,I will send details via WhatsApp.<\/p>

10\/01\/2022 13:48 (sandra)<\/b>(Ticket Closed)<\/p>

10\/01\/2022 14:03 (michaelk)<\/b>Attended site to re-aligne shower door which was moved by others. Changed fixing washers and left fully operational. 2hrs labour 95<\/p>

10\/01\/2022 15:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/01\/2022 16:56 (sandra)<\/b>diagnostics new PCB 4 - 6 week waiting time.quote for replacement sent <\/p>

12\/01\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51581","activity_ticket_id":"49569","ticket_reference":"HDT50650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR MONDAY 10TH JANUARY BETWEEN 10AM AND 2PM ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/22","activity_end":"2022-01-10 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60960","activity_notes":"List of works FOR MONDAY 10TH JANUARY BETWEEN 10AM AND 2PM, TENANT WILL BE HOME 2) The string from one of the blinds has broken off so we can't use it. It will either need the string replacing or the blind might need replacing, I'm not sure how easy it is to replace the string. ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 11:43 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 14:00 (jane)<\/b>Requested access for Monday 10th January <\/p>

04\/01\/2022 15:33 (jane)<\/b>Tenant has confirmed access for 10\/01, between 10am and 2pm<\/p>

10\/01\/2022 13:27 (travis)<\/b>Attended and found both blinds in living room faulty and need replacing,I will send details via WhatsApp.<\/p>

10\/01\/2022 13:48 (sandra)<\/b>(Ticket Closed)<\/p>

10\/01\/2022 14:03 (michaelk)<\/b>Attended site to re-aligne shower door which was moved by others. Changed fixing washers and left fully operational. 2hrs labour 95<\/p>

10\/01\/2022 15:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/01\/2022 16:56 (sandra)<\/b>diagnostics new PCB 4 - 6 week waiting time.quote for replacement sent <\/p>

12\/01\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51582","activity_ticket_id":"49570","ticket_reference":"HDT50651","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken fridge freezer door ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/22","activity_end":"2022-01-04 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60961","activity_notes":"Broken fridge freezer door Sophia Qi - Flat 5, Goodwins House07851 932181qxm1996@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 11:49 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 12:47 (jane)<\/b>10th January between 10am and 2pm<\/p>

04\/01\/2022 14:01 (jane)<\/b>I am sorry that next week whole week is not possible to attend the flat since the other tenant need to take online exams in the flat. Our availability will be anytime after 19th January. <\/p>

04\/01\/2022 15:23 (jane)<\/b>Requested access for 20th January <\/p>

05\/01\/2022 08:36 (jane)<\/b>Tenant home for access 20th of January between 10am and 2pm <\/p>

19\/01\/2022 12:37 (sandra)<\/b>rescheduled for Thursday 27th 9 - 12 pm<\/p>

28\/01\/2022 10:04 (jane)<\/b>The engineer found that evaporator door and door shelf have failed and need to be replaced.parts on order <\/p>

04\/02\/2022 12:25 (sandra)<\/b>We are looking to arrange a visit ti complete the fridge repair at the below mentioned flat. Would it be possible to send one our engineer back on Wednesday, 09\/02, in the afternoon between 12pm and 4pm? <\/p>

07\/02\/2022 10:40 (sandra)<\/b>booked for 1 - 4pm with tenant on 9th <\/p>

18\/02\/2022 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51583","activity_ticket_id":"49571","ticket_reference":"HDT50652","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14592 - To remove unwanted items ","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"189 Piccadilly ","cs_id":"1658","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1658","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/22","activity_end":"2022-01-04 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60962","activity_notes":"to remove unwanted items Please let me know when it will be taking place and I will arrange for you to collect the keys from our letting agents whos offices are across the road.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 10:39 (sandra)<\/b>pest control to be called <\/p>

05\/01\/2022 13:40 (dan)<\/b>Clearance, pest control to attend<\/p>

24\/01\/2022 15:59 (dan)<\/b>Clearance<\/p>

25\/01\/2022 16:07 (dan)<\/b>Clearance<\/p>

28\/01\/2022 08:32 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

18\/02\/2022 08:47 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

18\/02\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51584","activity_ticket_id":"49572","ticket_reference":"HDT50653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sash Window frame broken - Flat 2 ","ticket_address_1":"Flat 2, 21-24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1759","cs_address_2":"21-24 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1759","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/22","activity_end":"2022-01-14 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60963","activity_notes":"9am on Friday tenant home for access - sash window repairs ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 12:58 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 13:51 (jane)<\/b>For tomorrow morning access via keys <\/p>

05\/01\/2022 15:06 (sandra)<\/b>rescheduled for two engineers for Tuesday <\/p>

05\/01\/2022 16:28 (sandra)<\/b>confirmed for 11th in the afternoon <\/p>

07\/01\/2022 13:53 (iain)<\/b>Sash window.<\/p>

14\/01\/2022 10:05 (travis)<\/b>Sash window pulley repairs.<\/p>

14\/01\/2022 11:53 (iain)<\/b>Repair sash window.<\/p>

14\/01\/2022 12:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51585","activity_ticket_id":"49573","ticket_reference":"HDT50654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tracks on wardrobe doors stuck and not closing - in Flat 1 and Flat 4","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/22","activity_end":"2022-01-10 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60964","activity_notes":"Tracks on wardrobe doors stuck and not closing.12 - 2pm tenant home Monday ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 13:02 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 09:09 (sandra)<\/b>emailed Deepa for Monday <\/p>

06\/01\/2022 11:16 (jane)<\/b>On Monday please collect the management keys incase the guests are not home.Hi Security Please release management keys to reddans on Monday.25 Garrick Street - Front Door 4122-Code127 B325 Garrick Street - Flat 1 128 B325 Garrick Street - Flat 4 131 B3<\/p>

10\/01\/2022 10:32 (travis)<\/b>Flat 4 completed, removed doors, straightened roller bracket rehung and tested.Repaired lower drawer.Will attend flat 1 after 12pm as requested.<\/p>

12\/01\/2022 16:46 (sandra)<\/b>Flat 1 has broken and emailed tony from interior mansions for advise<\/p>

13\/01\/2022 11:25 (iain)<\/b>Wardrobe doors.<\/p>

03\/03\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51586","activity_ticket_id":"49574","ticket_reference":"HDT50655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe doors - Rollers broken - \u00e2\u20ac\u00a2can provide access on 07\/01\/22, Friday between 11 am and 3 pm","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/01\/22","activity_end":"2022-01-07 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60965","activity_notes":"Wardrobe doors - Rollers broken - can provide access on 07\/01\/22, Friday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 13:05 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 13:48 (iain)<\/b>Ease and adjust sliding wardrobe doors.<\/p>

07\/01\/2022 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51587","activity_ticket_id":"49575","ticket_reference":"HDT50656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water not working - FOR WEDNESDAY MORNING ","ticket_address_1":"Flat 1, 9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1760","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/22","activity_end":"2022-01-04 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60966","activity_notes":"Hot water not working - FOR WEDNESDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 13:34 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 15:31 (alan)<\/b>Investigate no supply to immersion tank faulty found to be, Faulty MCB in distribution board Replace and leave working <\/p>

05\/01\/2022 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51588","activity_ticket_id":"49485","ticket_reference":"HDT50566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tliving room window cannot stay open 22nd Wednesday 11am - 3pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"04\/01\/22","activity_end":"2022-01-04 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60967","activity_notes":"living room window cannot stay open","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2021 13:57 (System)<\/b>Ticket Created<\/p>

22\/12\/2021 14:30 (travis)<\/b>Attended and found sash window has a faulty\/broken tension spring.20\/20 doors and windows will be required to repair.<\/p>

23\/12\/2021 09:39 (jane)<\/b>Window specialist required, attending in the New Year <\/p>

04\/01\/2022 13:58 (jane)<\/b>Window specialist attending on Wednesday 5th January <\/p>

05\/01\/2022 16:06 (sandra)<\/b>needs to be rescheduled as tenant is not home <\/p>

06\/01\/2022 10:37 (jane)<\/b>Sub letting agent is going to inform us of a date and time <\/p>

20\/01\/2022 08:16 (jane)<\/b>Requested access for 27th January <\/p>

20\/01\/2022 10:59 (jane)<\/b>We can organise service on 09\/02\/22, Wednesday between 11 am and 3 pm. <\/p>

09\/02\/2022 14:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51589","activity_ticket_id":"49561","ticket_reference":"HDT50642","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"HDT50639 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Charlotte Place","cs_id":"1757","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1757","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/01\/22","activity_end":"2022-01-04 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60968","activity_notes":"Decoration required following plasterboard repairs, speak to Travis for more info","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 13:31 (travis)<\/b>Attended and cut out damaged wall,fitted timber board inside void to prevent further access through wall, replaced damaged plasterboard ready for decoration.<\/p>

05\/01\/2022 10:25 (travis)<\/b>Returned and cut away damaged wall,Double boarded to match existing,and tiled complete lower area, approximately 50 tiles @150mm sq.Will return tomorrow (early) to grout tiles.this only leaves the security bar on the residential to be fitted once delivered and decoration to complete this job.<\/p>

05\/01\/2022 12:40 (travis)<\/b>Collection of keys and return,In attendance with intercom engineer.<\/p>

05\/01\/2022 16:06 (sandra)<\/b>on order 2 days lead time <\/p>

06\/01\/2022 10:52 (travis)<\/b>Finished off tiling \/ grouting works in the delicatessen side of the break in.Awaiting security bar to complete.<\/p>

10\/01\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2022 13:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2022 13:41 (jane)<\/b>Sourcing London Bar through Banham Locks <\/p>

27\/01\/2022 14:28 (travis)<\/b>Key collection,Meet Banhams surveyor for new London bar works,Key return.<\/p>

01\/02\/2022 14:27 (travis)<\/b>Door bar fitted.<\/p>

01\/02\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51590","activity_ticket_id":"49576","ticket_reference":"HDT50657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet seat loose - tenant home ","ticket_address_1":"Flat 1A, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/22","activity_end":"2022-01-04 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60969","activity_notes":"Toilet seat loose - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 14:35 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 10:34 (iain)<\/b>Loose toilet seat.<\/p>

05\/01\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51591","activity_ticket_id":"49577","ticket_reference":"HDT50658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR WEDNESDAY 5TH JANUARY - TENANT HOME FOR ACCESS BETWEEN 1 AND 3PM ","ticket_address_1":"Flat 6, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/22","activity_end":"2022-01-05 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60970","activity_notes":"List of works - FOR WEDNESDAY 5TH JANUARY - TENANT HOME FOR ACCESS BETWEEN 1 AND 3PM 1) Very loose toilet seat2) one chord of the living room blind has become stuck and tenants are unable to put it down","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 15:11 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 09:48 (iain)<\/b>Repair to toilet seat and blinds.<\/p>

06\/01\/2022 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51592","activity_ticket_id":"49578","ticket_reference":"HDT50659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine error ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/22","activity_end":"2022-01-04 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60971","activity_notes":"Washing machine error Error code is E22 as pictured. This error isnt listed on the Hoover site but some searches infer its the condensate pump, which would match as its failed at the start of a drying cycle.","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 16:11 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 16:24 (jane)<\/b>Requested access for next Tuesday, 11\/01, between 10am and 2pm <\/p>

05\/01\/2022 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51593","activity_ticket_id":"49571","ticket_reference":"HDT50652","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14592 - To remove unwanted items ","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"189 Piccadilly ","cs_id":"1658","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1658","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/01\/22","activity_end":"2022-01-04 22:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60972","activity_notes":"to remove unwanted items ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 10:39 (sandra)<\/b>pest control to be called <\/p>

05\/01\/2022 13:40 (dan)<\/b>Clearance, pest control to attend<\/p>

24\/01\/2022 15:59 (dan)<\/b>Clearance<\/p>

25\/01\/2022 16:07 (dan)<\/b>Clearance<\/p>

28\/01\/2022 08:32 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

18\/02\/2022 08:47 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

18\/02\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51594","activity_ticket_id":"49579","ticket_reference":"HDT50660","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Replacement key Safe Box ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/01\/22","activity_end":"2022-01-05 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60973","activity_notes":"Replacement key Safe Box https:\/\/www.screwfix.com\/p\/master-lock-water-resistant-combination-safe\/77908 ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2022 09:17 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 09:17 (sandra)<\/b>ordered by office <\/p>

05\/01\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51595","activity_ticket_id":"49580","ticket_reference":"HDT50661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"regrout bathroom floor ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/22","activity_end":"2022-01-05 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60974","activity_notes":"regrout bathroom floorThe grout on the bathroom tiles has gone completely - this makes a section of the floor tiles no longer waterproof and could damage the floor and under floor heating. Is if possible for someone to re-grout this section of the floor?","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 09:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 12:08 (iain)<\/b>Regrout bathroom floor.<\/p>

06\/01\/2022 12:09 (iain)<\/b>Regrout bathroom floor.<\/p>

06\/01\/2022 12:13 (iain)<\/b>Area of floor regrouted but four tiles have some movement to them. Tennant and Lilian aware. If the problem persists then the floor may need retiling.<\/p>

06\/01\/2022 12:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51596","activity_ticket_id":"49467","ticket_reference":"HDT50548","ticket_client":"2108","client_name":"Forty Group","ticket_title":"meter trace ","ticket_address_1":"96-118 Wilton Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1V 1DT","cs_address_1":"96-118 Wilton Road","cs_id":"999","cs_address_2":"","cs_town":"London","cs_postcode":"SW1V 1DT","ticket_client_site":"999","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/22","activity_end":"2022-04-04 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60975","activity_notes":"meter trace Further to the below, please see the attached email. My clients tenant Grainger, is being charged a % of electricity consumption for a sub meter. This sub meter I understand is coming off the meter referred to in the email below, Meter number K14TB01093. There are various sub meters connected to the main meter, and it is the sub meters referenced on rows 52 and 53 on the attached spreadsheet that we would like a trace on. There are listed as being:Plant IDMeter eMIG IDMeter DescriptionNETH:00003COM:00028CombinedNETH:00003COM:00041CombinedWe need to understand what the above 2 meters are supplying. Are you able to provide a quote on this as soon as possible please.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2021 10:36 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 10:08 (sandra)<\/b>emailed for access 12th Jan. <\/p>

14\/03\/2022 12:25 (sandra)<\/b>still waiting for everyone to arrange access. <\/p>

22\/04\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

09\/11\/2022 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2022 11:18 (sandra)<\/b>(Placed On Hold) gave Anwar information and waiting for him to come back to us <\/p>

20\/12\/2022 12:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51597","activity_ticket_id":"49581","ticket_reference":"HDT50662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows are faulty","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/22","activity_end":"2022-01-11 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60976","activity_notes":"windows are faulty from 9am although tenant may be home earlierihart@gravityglobal.com","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 10:15 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 10:24 (sandra)<\/b>booked for 11th Tuesday at 9am <\/p>

10\/01\/2022 12:40 (travis)<\/b>Quote for x4 new casement windows,X4 windows at ,Length 732mm,Width 340mm,Thickness 45mm.Single glazed.One man 4hrs to fit.X8 75 mm hingesPlus decoration.Will send photos via WhatsApp.<\/p>

10\/01\/2022 13:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51598","activity_ticket_id":"49571","ticket_reference":"HDT50652","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14592 - To remove unwanted items ","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"189 Piccadilly ","cs_id":"1658","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1658","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/01\/22","activity_end":"2022-01-05 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60977","activity_notes":"to remove unwanted items ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2022 10:39 (sandra)<\/b>pest control to be called <\/p>

05\/01\/2022 13:40 (dan)<\/b>Clearance, pest control to attend<\/p>

24\/01\/2022 15:59 (dan)<\/b>Clearance<\/p>

25\/01\/2022 16:07 (dan)<\/b>Clearance<\/p>

28\/01\/2022 08:32 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

18\/02\/2022 08:47 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

18\/02\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51599","activity_ticket_id":"49582","ticket_reference":"HDT50663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty light fitting","ticket_address_1":"15A Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15A Gerrard Street ","cs_id":"1762","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1762","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/22","activity_end":"2022-01-06 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60978","activity_notes":"faulty light fitting Thursday after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:03 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 12:36 (alan)<\/b>Replace faulty emergency light fitting outside flats on top floor <\/p>

06\/01\/2022 12:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51600","activity_ticket_id":"49583","ticket_reference":"HDT50664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking radiator ","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/01\/22","activity_end":"2022-01-05 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60979","activity_notes":"leaking radiator ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:05 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 16:12 (dan)<\/b>Drained central heating system, new trv required<\/p>

06\/01\/2022 13:15 (jane)<\/b>We have repaired the radiators and found the heating pump is faulty, we have ordered a new pump but it needs to come from direct from manufacturers, should be with us either Monday or Tuesday next week <\/p>

06\/01\/2022 15:28 (michaelk)<\/b>Attended site to drain down heating and to replace a faulty trv. Completed work, however a second issue with the boiler heating pump was discovered. The pump has been ordered, and reported to office to supply heaters to site. 2 hr's labour 95<\/p>

06\/01\/2022 15:28 (michaelk)<\/b>Attended site to drain down heating and to replace a faulty trv. Completed work, however a second issue with the boiler heating pump was discovered. The pump has been ordered, and reported to office to supply heaters to site. 2 hr's labour 95<\/p>

11\/01\/2022 10:11 (sandra)<\/b>booked for 8 am on Wednesday with part <\/p>

13\/01\/2022 06:41 (michaelk)<\/b>Attended site to replace pump to electromax boiler. The timer board (pcb), was also found to be faulty when the pump burnt out. This was replaced form stock and the boiler left fully operational. 3hrs labour plus parts, total 450 ex vat.<\/p>

13\/01\/2022 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51601","activity_ticket_id":"49584","ticket_reference":"HDT50665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobes doors and not opening nor closing; ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1763","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1763","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/22","activity_end":"2022-01-10 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60980","activity_notes":"wardrobes doors and not opening nor closing; ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2022 14:11 (System)<\/b>Ticket Created<\/p>

14\/01\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51602","activity_ticket_id":"49585","ticket_reference":"HDT50666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/22","activity_end":"2022-01-11 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60981","activity_notes":"list of works Tuesday 11th January between 10-2pm -The tenant will be in to provide access.2 ) we noticed that the shower heads are still dripping, especially the hand shower. Is there any other way to fix this?","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:15 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 16:09 (sandra)<\/b>provisionally booked for Tuesday 11th between 10 - 2pm<\/p>

06\/01\/2022 13:39 (jane)<\/b>The appointment for Tuesday is fine please booked this in with the appliance engineer; also please could you book in the shower head issue at the same time on Tuesday between 10-2pm.The tenant will be in to provide access.<\/p>

12\/01\/2022 06:59 (dan)<\/b>New cartridge to be sourced<\/p>

20\/01\/2022 08:08 (michaelk)<\/b>Attended site to grease shower diverter to solve letting by issue. 2hrs labour 95. Lee completed. <\/p>

02\/02\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>

02\/02\/2022 12:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/02\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51603","activity_ticket_id":"49585","ticket_reference":"HDT50666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/01\/22","activity_end":"2022-01-05 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60982","activity_notes":"list of works 1 ) The washing machine isnt showing the Cln icon anymore since we used the fluff clean cycle on the machine. However, although it lessened, its still making the same whirring noise which i think we havent heard before. Does it need drain pump cleaning? 2 ) we noticed that the shower heads are still dripping, especially the hand shower. Is there any other way to fix this?","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2022 14:15 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 16:09 (sandra)<\/b>provisionally booked for Tuesday 11th between 10 - 2pm<\/p>

06\/01\/2022 13:39 (jane)<\/b>The appointment for Tuesday is fine please booked this in with the appliance engineer; also please could you book in the shower head issue at the same time on Tuesday between 10-2pm.The tenant will be in to provide access.<\/p>

12\/01\/2022 06:59 (dan)<\/b>New cartridge to be sourced<\/p>

20\/01\/2022 08:08 (michaelk)<\/b>Attended site to grease shower diverter to solve letting by issue. 2hrs labour 95. Lee completed. <\/p>

02\/02\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>

02\/02\/2022 12:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/02\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51604","activity_ticket_id":"49586","ticket_reference":"HDT50667","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"electrical fuses for gallery sockets upgrade\/replace","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/22","activity_end":"2022-01-05 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60983","activity_notes":"electrical fuses for gallery sockets upgrade\/replace","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:29 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 09:04 (sandra)<\/b>booked for wednesday <\/p>

14\/01\/2022 13:47 (alan)<\/b>Replace 3 x MCB in main distribution board supplying ground floor gallery <\/p>

14\/01\/2022 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51605","activity_ticket_id":"49587","ticket_reference":"HDT50668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":": Please arrange for the broken lock on the bathroom door to be replaced and the toilet roll holder to be securely fixed to the wall ","ticket_address_1":"2nd Floor ","ticket_address_2":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor ","cs_id":"1765","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1765","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/01\/22","activity_end":"2022-01-06 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60984","activity_notes":": Please arrange for the broken lock on the bathroom door to be replaced and the toilet roll holder to be securely fixed to the wall ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:37 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 12:07 (iain)<\/b>Repairs to toilet roll holders and sliding door lock.<\/p>

06\/01\/2022 12:52 (jane)<\/b>(Ticket Closed)<\/p>

06\/01\/2022 15:34 (michaelk)<\/b>Attended site to check the hot water to the shower and basins. The heater had tripped out and was continuously tripping when operated. I have switched the heater to the lower setting which allows better control but a replacement heater is required. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51606","activity_ticket_id":"49587","ticket_reference":"HDT50668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":": Please arrange for the broken lock on the bathroom door to be replaced and the toilet roll holder to be securely fixed to the wall ","ticket_address_1":"2nd Floor ","ticket_address_2":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor ","cs_id":"1765","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1765","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/22","activity_end":"2022-01-06 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60985","activity_notes":"Thursday morning little hot water available via the shower ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:37 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 12:07 (iain)<\/b>Repairs to toilet roll holders and sliding door lock.<\/p>

06\/01\/2022 12:52 (jane)<\/b>(Ticket Closed)<\/p>

06\/01\/2022 15:34 (michaelk)<\/b>Attended site to check the hot water to the shower and basins. The heater had tripped out and was continuously tripping when operated. I have switched the heater to the lower setting which allows better control but a replacement heater is required. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51607","activity_ticket_id":"49588","ticket_reference":"HDT50669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14650 - Replacement water heater - PO200742393","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1st Floor","cs_id":"1764","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1764","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/22","activity_end":"2022-01-05 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60986","activity_notes":"Replacement water heater please order and replace ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 13:44 (alan)<\/b>Connect up new water heater <\/p>

17\/01\/2022 21:47 (michaelk)<\/b>Attended site to replace water as quoted. 2hrs labour, total 246.50.<\/p>

18\/01\/2022 10:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51608","activity_ticket_id":"49583","ticket_reference":"HDT50664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking radiator ","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/22","activity_end":"2022-01-05 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60987","activity_notes":"leaking radiator Danny has already drained the system and it needs a new TR Valve.Tenant is home all day for access and you can ring Danny if there are any questions ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:05 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 16:12 (dan)<\/b>Drained central heating system, new trv required<\/p>

06\/01\/2022 13:15 (jane)<\/b>We have repaired the radiators and found the heating pump is faulty, we have ordered a new pump but it needs to come from direct from manufacturers, should be with us either Monday or Tuesday next week <\/p>

06\/01\/2022 15:28 (michaelk)<\/b>Attended site to drain down heating and to replace a faulty trv. Completed work, however a second issue with the boiler heating pump was discovered. The pump has been ordered, and reported to office to supply heaters to site. 2 hr's labour 95<\/p>

06\/01\/2022 15:28 (michaelk)<\/b>Attended site to drain down heating and to replace a faulty trv. Completed work, however a second issue with the boiler heating pump was discovered. The pump has been ordered, and reported to office to supply heaters to site. 2 hr's labour 95<\/p>

11\/01\/2022 10:11 (sandra)<\/b>booked for 8 am on Wednesday with part <\/p>

13\/01\/2022 06:41 (michaelk)<\/b>Attended site to replace pump to electromax boiler. The timer board (pcb), was also found to be faulty when the pump burnt out. This was replaced form stock and the boiler left fully operational. 3hrs labour plus parts, total 450 ex vat.<\/p>

13\/01\/2022 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51609","activity_ticket_id":"49177","ticket_reference":"HDT50258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"IW\/JH\/14557 - Supply and fit new double roller grey blinds to all windows PO200734332","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/22","activity_end":"2022-01-11 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60988","activity_notes":"11th Tuesday between 11 - 3pm to complete the blinds with Iain ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2021 14:16 (jane)<\/b>Dispatch date 3rd December for new blinds <\/p>

10\/12\/2021 13:43 (jane)<\/b>provide access from 11:15am on Tuesday 14th.<\/p>

14\/12\/2021 15:37 (travis)<\/b>Hire tower,Assist\/fit blinds,Off hire tower.<\/p>

15\/12\/2021 13:28 (iain)<\/b>Blinds.<\/p>

05\/01\/2022 15:56 (sandra)<\/b>booked Tuesday 11th between 11 - 3pm to fit the blinds <\/p>

11\/01\/2022 15:18 (travis)<\/b>Fitting new blinds and disposal of old blinds <\/p>

12\/01\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>

12\/01\/2022 11:50 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51610","activity_ticket_id":"49572","ticket_reference":"HDT50653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sash Window frame broken - Flat 2 ","ticket_address_1":"Flat 2, 21-24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1759","cs_address_2":"21-24 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1759","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/22","activity_end":"2022-01-14 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60989","activity_notes":"9am on Friday tenant home for access - sash window repairs ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 12:58 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 13:51 (jane)<\/b>For tomorrow morning access via keys <\/p>

05\/01\/2022 15:06 (sandra)<\/b>rescheduled for two engineers for Tuesday <\/p>

05\/01\/2022 16:28 (sandra)<\/b>confirmed for 11th in the afternoon <\/p>

07\/01\/2022 13:53 (iain)<\/b>Sash window.<\/p>

14\/01\/2022 10:05 (travis)<\/b>Sash window pulley repairs.<\/p>

14\/01\/2022 11:53 (iain)<\/b>Repair sash window.<\/p>

14\/01\/2022 12:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51611","activity_ticket_id":"49589","ticket_reference":"HDT50670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issue in the office and toilet issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/22","activity_end":"2022-01-06 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60990","activity_notes":"Heating issue in the office ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 09:18 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 15:25 (michaelk)<\/b>Attended site to investigate reported faults. The boiler condense pipe was found pushed down in one corner creating a trap. This affected the ignition to both boilers. Cleared blockage with compressed air and left fully operational. The first floor toilet requires a replacement syphon which is due tomorrow morning. 2hrs labour 95.<\/p>

07\/01\/2022 08:57 (michaelk)<\/b>Attended site to change syphon and cradle to 1st floor office toilet. Completed work 1hr labour plus parts 97.51 ex vat.<\/p>

07\/01\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51612","activity_ticket_id":"49590","ticket_reference":"HDT50671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reports of lights out in common parts ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/22","activity_end":"2022-01-06 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60991","activity_notes":"Reports of lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 09:20 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 11:48 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

07\/01\/2022 14:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51613","activity_ticket_id":"49591","ticket_reference":"HDT50672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We currently do not have water in Flat 1 and it has not been disconnected by our supplier","ticket_address_1":"Flat 1, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/01\/22","activity_end":"2022-01-06 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60992","activity_notes":"We currently do not have water in Flat 1 and it has not been disconnected by our supplierBest is after 11am. We can access from next door Hovarda restaurant.","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 09:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 16:18 (dan)<\/b>Restored water supply, found and repaired leak.<\/p>

06\/01\/2022 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51614","activity_ticket_id":"49592","ticket_reference":"HDT50673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine is not working ","ticket_address_1":"Flat 2, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/01\/22","activity_end":"2022-01-06 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60993","activity_notes":"Washing machine is not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2022 09:28 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 12:45 (jane)<\/b>Wednesday, 12\/01, between 12pm and 4pm Report to Hovanda Restaurant <\/p>

06\/01\/2022 13:34 (jane)<\/b>Confirmed Wednesday, 12\/01, between 12pm and 4pm Can access from next door Hovarda restaurant<\/p>

12\/01\/2022 16:54 (jane)<\/b>Rebooked for Wednesday, 19th of Jan between 12 and 4pm <\/p>

08\/02\/2022 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51615","activity_ticket_id":"49593","ticket_reference":"HDT50674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the tenant is still experiencing some issues in the shower as the top shower head is not working.","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/01\/22","activity_end":"2022-01-06 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60994","activity_notes":"the tenant is still experiencing some issues in the shower as the top shower head is not working.collect management keys.Hi Security Please release management keys to reddans today only:- 38 William IV Street - Flat 8 78 B6 38 William Iv Street - Front Door70 B61961","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 10:18 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 16:20 (dan)<\/b>No water supply on arrival, restored supply, repaired diverter valve<\/p>

06\/01\/2022 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51616","activity_ticket_id":"49594","ticket_reference":"HDT50675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts lighting issue ","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/22","activity_end":"2022-01-06 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60995","activity_notes":"Common parts lighting issue ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 10:35 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 12:38 (alan)<\/b>Replace blown lamps in common parts as needed <\/p>

06\/01\/2022 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51617","activity_ticket_id":"49595","ticket_reference":"HDT50676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts lighting issue ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/22","activity_end":"2022-01-06 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60996","activity_notes":"Common parts lighting issue ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 10:40 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 12:37 (alan)<\/b>Investigate lights not working in common parts Found loose connection at distribution board Repaired tested and left working <\/p>

06\/01\/2022 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51618","activity_ticket_id":"49555","ticket_reference":"HDT50636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with electric heaters","ticket_address_1":"Flat 5","ticket_address_2":"37\/38 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1754","cs_address_2":"37\/38 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1754","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/01\/22","activity_end":"2022-01-06 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60997","activity_notes":"Hi Reddan, the tenant reported that the bedroom electric heating is consistently heating and do not know how to turn it off.","activity_timesheet":null,"ticket_notes_combined":"

01\/01\/2022 13:33 (System)<\/b>Ticket Created<\/p>

01\/01\/2022 13:51 (michael)<\/b>Knocked on door but tenant requested Tuesday visit as she didn't want to be disturbed today<\/p>

03\/01\/2022 08:03 (roy)<\/b>No access as tenant didn't want to be disturbed until Tuesday <\/p>

05\/01\/2022 09:13 (sandra)<\/b>access asked for Thursday morning. <\/p>

06\/01\/2022 09:07 (alan)<\/b>A\/C engineer requiredAir-conditioning unit is intimately turning itself on and off in heating modeIve tried to reset the controller but this appears to have made no difference<\/p>

06\/01\/2022 11:14 (jane)<\/b>Air Con engineer attending next week <\/p>

03\/03\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51619","activity_ticket_id":"49596","ticket_reference":"HDT50677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Decorating of Damp\/Mold Skylight area ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Stree","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"Flat 5","cs_id":"1230","cs_address_2":"37-38 Gerrard Stree","cs_town":"London","cs_postcode":"W2","ticket_client_site":"1230","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/01\/22","activity_end":"2022-01-06 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60998","activity_notes":"Decorating of Damp\/Mold Skylight area Requested access for Monday morning ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 11:22 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 11:23 (jane)<\/b>Requested access for Monday morning <\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 180.00<\/p>

12\/01\/2022 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51620","activity_ticket_id":"49597","ticket_reference":"HDT50678","ticket_client":"1961","client_name":"August Equity","ticket_title":"Move an ethernet cable from one floor box to another - FOR WEDNESDAY 12TH JANUARY IN THE AFTERNOON ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/22","activity_end":"2022-01-25 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"60999","activity_notes":"Move an ethernet cable from one floor box to another - FOR 25th Tuesday at 5.30","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 12:39 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 11:44 (alan)<\/b>Look at moving data socketDue to the need to isolate power to floor boxes job needs to be rescheduled for one evening<\/p>

28\/01\/2022 16:13 (jane)<\/b>For Tuesday Please can you kindly arrange for this attendance to be pushed back by 30 minutes (attend @ 1730) We have a meeting from 1600-1730 and we will need the power on for it.<\/p>

02\/02\/2022 10:15 (alan)<\/b>Relocate data point in office floor boxes<\/p>

02\/02\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51621","activity_ticket_id":"49598","ticket_reference":"HDT50679","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"JH\/JH\/14651 - Rewire supply to light in gas meter cupboard and replace fitting for emergency LED sensor operated fitting","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/22","activity_end":"2022-01-06 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61000","activity_notes":"Rewire supply to light in gas meter cupboard and replace fitting for emergency LED sensor operated fitting","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 11:16 (jane)<\/b>Works to commence in April 2022<\/p>

07\/01\/2022 11:16 (jane)<\/b>Ignore note <\/p>

14\/01\/2022 11:45 (alan)<\/b>Install new light fitting in gas meter room<\/p>

14\/01\/2022 12:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51622","activity_ticket_id":"49599","ticket_reference":"HDT50680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine tripping out the power has soon as plugged in","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/01\/22","activity_end":"2022-01-06 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61001","activity_notes":"Washing machine tripping out the power has soon as plugged inDescription: The washing machine is tripping the power off as soon as it is plugged in.This has been isolated and not being used.Image will be sent over shortly ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2022 12:47 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 08:32 (jane)<\/b>Wednesday, 12\/01, between 12pm and 4pm Keys for access <\/p>

18\/01\/2022 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51623","activity_ticket_id":"49600","ticket_reference":"HDT50681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven and washer\/dryer issue ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1665","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1665","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/22","activity_end":"2022-01-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61002","activity_notes":"Oven and washer\/dryer issue Alan to check on the Oven. Tenant reported on burning smell when she uses the oven.The tenant is in for access. ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 13:00 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 14:36 (jane)<\/b>Wednesday, 12th of Jan in the afternoon 12-6pmTenant home for access <\/p>

07\/01\/2022 06:48 (alan)<\/b>Check oven in flat after tenant reported burning smell from oven Tested and check all found to be working and burning smell possible caused by cleaning fluid on elements <\/p>

07\/01\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>

14\/02\/2022 14:50 (sandra)<\/b>Thursday 12 - 4pm to fit the integrated door <\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51624","activity_ticket_id":"49600","ticket_reference":"HDT50681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven and washer\/dryer issue ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1665","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1665","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/01\/22","activity_end":"2022-01-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61003","activity_notes":"Oven and washer\/dryer issue Alan to check on the Oven. Tenant reported on burning smell when she uses the oven.And the washer\/dryer releases bad odour. Please arrange for appliance engineer to attend.The tenant is in for access. ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2022 13:00 (System)<\/b>Ticket Created<\/p>

06\/01\/2022 14:36 (jane)<\/b>Wednesday, 12th of Jan in the afternoon 12-6pmTenant home for access <\/p>

07\/01\/2022 06:48 (alan)<\/b>Check oven in flat after tenant reported burning smell from oven Tested and check all found to be working and burning smell possible caused by cleaning fluid on elements <\/p>

07\/01\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>

14\/02\/2022 14:50 (sandra)<\/b>Thursday 12 - 4pm to fit the integrated door <\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51625","activity_ticket_id":"49601","ticket_reference":"HDT50682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Metal door security issue ","ticket_address_1":"9-10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9-10 Horse and Dolphin Yard ","cs_id":"1767","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1767","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/01\/22","activity_end":"2022-01-06 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61004","activity_notes":"Metal door security issue ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 13:37 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 13:50 (iain)<\/b>Add security to door.<\/p>

07\/01\/2022 14:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51626","activity_ticket_id":"49602","ticket_reference":"HDT50683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Push Button to be covered up. It's no longer in use","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/22","activity_end":"2022-01-06 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61005","activity_notes":"Push Button to be covered up. It's no longer in useLilian will explain what is required","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 14:25 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 15:09 (alan)<\/b>Remove door release button and put cover plate on <\/p>

07\/01\/2022 15:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51627","activity_ticket_id":"49603","ticket_reference":"HDT50684","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Rear external stairs compliance test","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/01\/22","activity_end":"2022-01-06 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61006","activity_notes":"Rear external stairs compliance test","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2022 14:29 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 10:17 (jane)<\/b>Requested attendance on 26th January at 10am <\/p>

11\/02\/2022 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51628","activity_ticket_id":"49604","ticket_reference":"HDT50685","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out pest control proofing ","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"189 Piccadilly ","cs_id":"1658","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1658","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/01\/22","activity_end":"2022-01-06 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61007","activity_notes":"To carry out pest control proofing Infested with rats ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2022 14:43 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 15:27 (sandra)<\/b>send quote for pest control to client and awaiting further instruction <\/p>

07\/01\/2022 16:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51629","activity_ticket_id":"49606","ticket_reference":"HDT50687","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/14652 - Testing of Distribution Boards - YEAR THREE ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"One Canada Square ","cs_id":"708","cs_address_2":"Canary Wharf ","cs_town":"London ","cs_postcode":"E14 5AB","ticket_client_site":"708","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/22","activity_end":"2022-12-02 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61008","activity_notes":"Testing of Distribution Boards - Year 3 For 28th November for one week ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 11:17 (jane)<\/b>Works to commence in April 2022<\/p>

20\/10\/2022 12:26 (jane)<\/b>Year Three - To check price with Michael when invoicing, in the region of 5,000.00 plus VAT <\/p>

20\/10\/2022 12:35 (jane)<\/b>Attending on Monday 28th November for one week <\/p>

05\/12\/2022 06:57 (alan)<\/b>Testing <\/p>

05\/12\/2022 06:57 (alan)<\/b>Testing <\/p>

05\/12\/2022 06:58 (alan)<\/b>Testing Office areas done after 5pm<\/p>

05\/12\/2022 06:58 (alan)<\/b>Testing <\/p>

05\/12\/2022 06:59 (alan)<\/b>Testing <\/p>

12\/12\/2022 07:24 (alan)<\/b>Testing <\/p>

12\/12\/2022 09:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51630","activity_ticket_id":"49607","ticket_reference":"HDT50688","ticket_client":"2122","client_name":"Gresham College","ticket_title":"Replacement taps as to our quotation DW\/JH\/14624 (copy attached)","ticket_address_1":"Barnard's Inn Hall ","ticket_address_2":"Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC1N 2HH","cs_address_1":"Barnard's Inn Hall ","cs_id":"1768","cs_address_2":"Holborn","cs_town":"London","cs_postcode":"EC1N 2HH","ticket_client_site":"1768","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/01\/22","activity_end":"2022-01-14 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61009","activity_notes":"Replacement taps as to our quotation DW\/JH\/14624 (copy attached)FOR FRIDAY 14TH JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 15:06 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 15:47 (jane)<\/b>Taps on order - 2\/3 days lead-time <\/p>

11\/01\/2022 16:40 (jane)<\/b>Taps booked in for Friday 14th January <\/p>

14\/01\/2022 12:30 (dan)<\/b>Replaced taps as quoted<\/p>

14\/01\/2022 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51631","activity_ticket_id":"49608","ticket_reference":"HDT50689","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Look at external lighting on walkway ","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"5-6 Mercer Walk","cs_id":"1769","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"1769","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/22","activity_end":"2022-01-06 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61010","activity_notes":"Look at external lighting on walkway Please contact Randall (07795 686 204) when they are attending as he will be showing them the issue\/resolution","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2022 15:13 (System)<\/b>Ticket Created<\/p>

09\/01\/2022 20:59 (alan)<\/b>Supply and install temporary light on walk way<\/p>

10\/01\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51632","activity_ticket_id":"49609","ticket_reference":"HDT50690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1755","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1755","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/22","activity_end":"2022-01-07 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61011","activity_notes":"no heating ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:15 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>

07\/01\/2022 09:44 (roy)<\/b>No heating.Found on arrival that heating was working but some radiators was turned off.Checked boiler and all ok<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51633","activity_ticket_id":"49610","ticket_reference":"HDT50691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and shower and window ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1474","cs_address_2":"Goodwins House 55-57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1474","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61012","activity_notes":"heating and shower and window #Please confirm if you can attend today to have look, please let me know the timings the contractor can attend to look into the heating, the tenant has just returned being away and heating is not working and the shower hose requires replacement.Also the windows can not be locked, please can you resolve this issue too. The tenant has mentioned, I get smoke from people smoking from the street and I hear everything! Conversions etc even smell the toast from the cafeteria with closed windows. It's been hard to sleep and now the cold has come in without a problem","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:26 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 13:13 (michaelk)<\/b>Attended site to investigate faults. Changed herz valve inserts to living room radiator and replaced shower hose. 2hrs labour plus parts 135.50 ex vat.Note; the window requires a separate contractor to investigate. <\/p>

10\/01\/2022 11:10 (travis)<\/b>Attended and showed tenant how to lock windows,Recommend secondary glazing to X2 front windows in keeping with other apartments in the block to reduce smells and noise.<\/p>

10\/01\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51634","activity_ticket_id":"49611","ticket_reference":"HDT50692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14653 - New water heater ","ticket_address_1":"2nd Floor, 44a Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1770","cs_address_2":"44a Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DA","ticket_client_site":"1770","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61013","activity_notes":"To supply and fit replacement instantaneous water heater to second floor shower and basin.Leave in full working order","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 13:44 (alan)<\/b>Connect up new water heater<\/p>

17\/01\/2022 21:45 (michaelk)<\/b>Attended site and replaced water heater as quoted. 2hrs labour total 265.50 ex vat.<\/p>

18\/01\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51635","activity_ticket_id":"49612","ticket_reference":"HDT50693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors have fallen ","ticket_address_1":"Flat 2, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/22","activity_end":"2022-03-28 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61014","activity_notes":"wardrobe doors have fallen Please could you attend today between 10.30-2pm; tenant will be home to provide access. (please confirm)","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:31 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 10:07 (dan)<\/b>Assisted ian<\/p>

10\/01\/2022 13:01 (iain)<\/b>Wardrobe doors.<\/p>

12\/01\/2022 11:51 (iain)<\/b>Dropped off door for repair.<\/p>

25\/01\/2022 10:58 (sandra)<\/b>AIK repairing <\/p>

18\/02\/2022 15:07 (sandra)<\/b>manufacturer cannot obtain parts. still waiting on delivery <\/p>

11\/03\/2022 11:39 (sandra)<\/b>bespoke glass still not delivered to manufacturer <\/p>

01\/04\/2022 11:38 (sandra)<\/b>Booked for Monday 4th at 9am with keys <\/p>

04\/04\/2022 09:21 (travis)<\/b>Collection and fitting of glass wardrobe door.<\/p>

04\/04\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 13:27 (dan)<\/b>Assisted Travis<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51636","activity_ticket_id":"49613","ticket_reference":"HDT50694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric cupboard door not closing ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/22","activity_end":"2022-01-07 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61015","activity_notes":"electric cupboard door not closing ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:39 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 10:09 (travis)<\/b>Removal of broken FB Lock,sources a replacement,Fitted and tested.FB2.<\/p>

07\/01\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51637","activity_ticket_id":"49614","ticket_reference":"HDT50695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace toilet flush button","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/01\/22","activity_end":"2022-01-07 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61016","activity_notes":"replace toilet flush button","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:41 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 09:28 (dan)<\/b>Temp repair, new button required <\/p>

11\/01\/2022 09:19 (dan)<\/b>Replaced faulty flush valve<\/p>

11\/01\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51638","activity_ticket_id":"49615","ticket_reference":"HDT50696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rearrange work desk","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/01\/22","activity_end":"2022-01-07 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61017","activity_notes":"speak to Lilian rearranging our work desk. desk from the 3rd floor to be brought down to the 2nd floor and boxes to be arranged on the 3rd Floor.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:44 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 13:49 (iain)<\/b>Furniture move.<\/p>

07\/01\/2022 14:09 (sandra)<\/b>(Ticket Closed)<\/p>

12\/01\/2022 16:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51639","activity_ticket_id":"49616","ticket_reference":"HDT50697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 1st February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/22","activity_end":"2022-02-01 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61018","activity_notes":"Gas and PAT compliance testing - 1st February ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 10:16 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:28 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

02\/02\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51640","activity_ticket_id":"49617","ticket_reference":"HDT50698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 1st February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/22","activity_end":"2022-02-01 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61019","activity_notes":"Gas and PAT compliance testing - 1st February ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 10:20 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:29 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

02\/02\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51641","activity_ticket_id":"49618","ticket_reference":"HDT50699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 2nd February ","ticket_address_1":"Flat 1.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/22","activity_end":"2022-02-10 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61020","activity_notes":"Gas and PAT compliance testing - 10th February AM","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2022 10:22 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51642","activity_ticket_id":"49619","ticket_reference":"HDT50700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 2nd February ","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/22","activity_end":"2022-02-02 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61021","activity_notes":"Gas and PAT compliance testing - 2nd February ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 10:24 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:26 (michaelk)<\/b>Completed compliance testing. 140<\/p>

02\/02\/2022 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51643","activity_ticket_id":"49620","ticket_reference":"HDT50701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 3rd February ","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61022","activity_notes":"Gas and PAT compliance testing - 3rd February ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 10:27 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:51 (michaelk)<\/b>Completed compliance testing. 140<\/p>

04\/02\/2022 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51644","activity_ticket_id":"49621","ticket_reference":"HDT50702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 3rd February ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1772","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1772","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61023","activity_notes":"Gas and PAT compliance testing - 3rd February ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 10:31 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:52 (michaelk)<\/b>Completed compliance testing. 140<\/p>

04\/02\/2022 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51645","activity_ticket_id":"49622","ticket_reference":"HDT50703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 3rd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1773","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1773","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61024","activity_notes":"Gas and PAT compliance testing - 3rdFebruary ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 10:34 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:53 (michaelk)<\/b>Completed compliance testing. 140<\/p>

04\/02\/2022 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51646","activity_ticket_id":"49623","ticket_reference":"HDT50704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 3rd February ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1774","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1774","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61025","activity_notes":"Gas and PAT compliance testing - 3rd February ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 10:40 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:53 (michaelk)<\/b>Completed compliance testing. 140<\/p>

04\/02\/2022 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51647","activity_ticket_id":"49622","ticket_reference":"HDT50703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 3rd February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1773","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1773","ticket_status_code":"Completed","activity_resource_id":"21","resource_name":"korweb","activity_start":"07\/01\/22","activity_end":"2022-01-07 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61026","activity_notes":"Gas and PAT compliance testing - 3rd February speak to Lilian rearranging our work desk. desk from the 3rd floor to be brought down to the 2nd floor and boxes to be arranged on the 3rd Floor. DO NOT REPLY TO THIS EMAIL, ALL RESPONSES MUST BE ENTERED INTO RED ENGINEER.Regardsspeak to Lilian rearranging our work desk. desk from the 3rd floor to be brought down to the 2nd floor and boxes to be arranged on the 3rd Floor. DO NOT REPLY TO THIS EMAIL, ALL RESPONSES MUST BE ENTERED INTO RED ENGINEER.Regards","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2022 10:34 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:53 (michaelk)<\/b>Completed compliance testing. 140<\/p>

04\/02\/2022 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51648","activity_ticket_id":"49500","ticket_reference":"HDT50581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check washer\/dryers are working in both flats for today ","ticket_address_1":"Flats 1 and 2, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flats 1 and 2, 1 Horse and Dolphin Yard ","cs_id":"1728","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1728","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/01\/22","activity_end":"2022-01-07 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61027","activity_notes":"Flat 2","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2021 08:52 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 16:19 (jane)<\/b>For Wednesday 22nd December, engineer will give access to appliance contractor <\/p>

18\/12\/2021 16:02 (roy)<\/b>Checked machines.Fat 2 i believe tenants not using it properly but was being used so unable to checkFlat 1 cleaned out filter but should be checked by repair aid <\/p>

20\/12\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>

23\/12\/2021 13:03 (roy)<\/b>Returned to give access to flat 1 .No access to flat 2<\/p>

07\/01\/2022 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/01\/2022 16:32 (roy)<\/b>No access into flat 2 as tenants in flat<\/p>

18\/01\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51649","activity_ticket_id":"49546","ticket_reference":"HDT50627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak to bedroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/01\/22","activity_end":"2022-01-07 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61028","activity_notes":"repaint window sill and surrounding area ","activity_timesheet":null,"ticket_notes_combined":"

27\/12\/2021 16:17 (System)<\/b>Ticket Created<\/p>

29\/12\/2021 14:47 (roy)<\/b>Need access with key to open windows<\/p>

29\/12\/2021 14:50 (roy)<\/b>Gained access but external sill in need of repair and parts are rotten.Need 1-2 days to cut out rotten timber and repaint sill.Managed to carry out minor repairs<\/p>

04\/01\/2022 14:27 (jane)<\/b>Requested access for Wednesday morning <\/p>

04\/01\/2022 15:22 (jane)<\/b>Follow up, requested access for Thursday morning <\/p>

05\/01\/2022 08:48 (jane)<\/b>Now requesting Friday morning <\/p>

06\/01\/2022 09:22 (jane)<\/b>Attending on Friday afternoon at 1pm via management keys <\/p>

07\/01\/2022 14:13 (travis)<\/b>Replacement of seals externally,In attendance with Dean,Decoration required.<\/p>

12\/01\/2022 11:18 (dean)<\/b>Can we book for tomorrow morning if possible please <\/p>

19\/01\/2022 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51650","activity_ticket_id":"49624","ticket_reference":"HDT50705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"NO heating or hot water - For today ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61029","activity_notes":"Report boiler is showing an error code (F61) tenant has no heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 13:08 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 21:13 (michaelk)<\/b>Attended callout to boiler locking out. Traced problem to the pcb which required changing. Located the nearest supplier to collect replacement and returned to site to fit. Left boiler fully operational. 4hrs labour plus part 205.40 ex vat.<\/p>

11\/01\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51651","activity_ticket_id":"49610","ticket_reference":"HDT50691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and shower and window ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1474","cs_address_2":"Goodwins House 55-57 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1474","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61030","activity_notes":"Monday - tenant will be home 10 - midday Also the windows can not be locked, please can you resolve this issue too. The tenant has mentioned, I get smoke from people smoking from the street and I hear everything! Conversions etc even smell the toast from the cafeteria with closed windows. ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:26 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 13:13 (michaelk)<\/b>Attended site to investigate faults. Changed herz valve inserts to living room radiator and replaced shower hose. 2hrs labour plus parts 135.50 ex vat.Note; the window requires a separate contractor to investigate. <\/p>

10\/01\/2022 11:10 (travis)<\/b>Attended and showed tenant how to lock windows,Recommend secondary glazing to X2 front windows in keeping with other apartments in the block to reduce smells and noise.<\/p>

10\/01\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51652","activity_ticket_id":"49625","ticket_reference":"HDT50706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing - Monday 10th with keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1776","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1776","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61031","activity_notes":"Gas and PAT testing - Monday 10th with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:18 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:04 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

10\/01\/2022 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51653","activity_ticket_id":"49626","ticket_reference":"HDT50707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing - Monday 10th with keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61032","activity_notes":"Gas and PAT testing - Monday 10th with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:19 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:04 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

10\/01\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51654","activity_ticket_id":"49627","ticket_reference":"HDT50708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing - 10th Monday with tenant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1777","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1777","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61033","activity_notes":"Gas and PAT testing - 10th Monday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:21 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:05 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

10\/01\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51655","activity_ticket_id":"49628","ticket_reference":"HDT50709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing Monday with tenant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61034","activity_notes":"Gas and PAT testing Monday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:22 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:05 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

10\/01\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51656","activity_ticket_id":"49629","ticket_reference":"HDT50710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing Monday 10th with tenant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1457","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1457","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61035","activity_notes":"Gas and PAT Testing Monday 10th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:23 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:05 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

10\/01\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51657","activity_ticket_id":"49630","ticket_reference":"HDT50711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights communal stairs ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1a Gerrard Place ","cs_id":"1123","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1123","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61036","activity_notes":"no lights communal stairs ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:25 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 15:08 (alan)<\/b>Found emergency light test key to be switched off. Switch emergency light test key back on, check all lights are working Leave all working <\/p>

07\/01\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51658","activity_ticket_id":"49631","ticket_reference":"HDT50712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads - Monday 8 am ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61037","activity_notes":"ITC and meter reads - Monday 8 am ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:17 (sandra)<\/b>four hours as we had to go back three times as the keys were not ready and when we finally got in it was the wrong flat. Deepa apologised and we now have to return to Flat 2 instead of Flat 3 <\/p>

11\/01\/2022 12:47 (dan)<\/b>New flush valve required<\/p>

11\/01\/2022 13:04 (jane)<\/b>New flush valve on order, expected in on Wednesday 12th January <\/p>

11\/01\/2022 13:29 (roy)<\/b>Cleaned extractor fan (working ok) Refixed oven door Broken control panel in bathroom (Keenan)<\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's .<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 11:54 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 16:37 (roy)<\/b>Michael asked if I could take job on bug dnded up on site at same time. He replaced kitchen tap.I removed shower valve and took it to plumbers. Unzbld to replace so have ordered new. Should be in tomorrow.Returned and cleaned valve. Replaced bug still letting by<\/p>

13\/01\/2022 06:37 (michaelk)<\/b>Attended site to replace kitchen mixer tap, left fully operational. 2hrs labour 95.<\/p>

13\/01\/2022 09:46 (roy)<\/b>Danny reported that the front door to flat was unable to shut\/lock and could just push the door openCalled iain but he was busy.Returned and eased the keeper.STILL WAITING FOR SHOWER VALVE AND THERE IS A FAULTY CONTROL PANEL FOR UNDEFLOOR HEATING IN BATHROOM.NEDS TO BE ORDEREDAll ok<\/p>

13\/01\/2022 16:05 (dan)<\/b>Replaced faulty toilet components<\/p>

13\/01\/2022 21:00 (michaelk)<\/b>Attended site to replace leaking shower mixer valve in bathroom. Fitted replacement and tested operation and left in full working order. 2hrs labour, total 156 ex vat.<\/p>

14\/01\/2022 11:08 (roy)<\/b>Cleared blockage to shower and checked all outlets No power to immersion because timer switch was off.This is located above fuse box near front door. There is also a booster button on timer device.Immersion is located on first floor cupboard All ok<\/p>

14\/01\/2022 12:09 (sandra)<\/b>no hot water and shower is blocked <\/p>

14\/01\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51659","activity_ticket_id":"49632","ticket_reference":"HDT50713","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"basement fire exit door ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/22","activity_end":"2022-01-10 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61038","activity_notes":"MONDAY MORNING 8 AM - PORTER AWARE Can we have the basement fire door eased please asap as this is a fire exit and they are having trouble pushing this open. If you can confirm please when you can attend would be appreciated please.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 15:38 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 12:07 (roy)<\/b>Plane down door and threshold<\/p>

10\/01\/2022 13:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51660","activity_ticket_id":"49633","ticket_reference":"HDT50714","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14658 - Pest Control","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"189 Piccadilly ","cs_id":"1779","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1779","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/01\/22","activity_end":"2022-01-07 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61039","activity_notes":"Pest Control ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2022 09:18 (sandra)<\/b>I can book for my technician Danny to pick up keys and attend site on the following 3 dates, all visits will be carried out between 9.30am 4.30pm12th Jan19th Jan26th Jan<\/p>

26\/01\/2022 14:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51661","activity_ticket_id":"49634","ticket_reference":"HDT50715","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"cap of open drain pipe","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"189 Piccadilly ","cs_id":"1779","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1779","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/01\/22","activity_end":"2022-01-07 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61040","activity_notes":"cap of open drain pipehttps:\/\/photos.app.goo.gl\/edopv4y3WhrvBRUw6","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 15:52 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 09:21 (dan)<\/b>Capped of open waste pipes<\/p>

11\/01\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51662","activity_ticket_id":"49635","ticket_reference":"HDT50716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights to be replaced in communal area as in darkness","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/22","activity_end":"2022-01-10 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61041","activity_notes":"lights to be replaced in communal area as in darkness","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 09:34 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 10:20 (alan)<\/b>Replace various blown lamps in common parts<\/p>

12\/01\/2022 11:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51663","activity_ticket_id":"49612","ticket_reference":"HDT50693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors have fallen ","ticket_address_1":"Flat 2, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/22","activity_end":"2022-01-10 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61042","activity_notes":"wardrobe doors have fallen ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:31 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 10:07 (dan)<\/b>Assisted ian<\/p>

10\/01\/2022 13:01 (iain)<\/b>Wardrobe doors.<\/p>

12\/01\/2022 11:51 (iain)<\/b>Dropped off door for repair.<\/p>

25\/01\/2022 10:58 (sandra)<\/b>AIK repairing <\/p>

18\/02\/2022 15:07 (sandra)<\/b>manufacturer cannot obtain parts. still waiting on delivery <\/p>

11\/03\/2022 11:39 (sandra)<\/b>bespoke glass still not delivered to manufacturer <\/p>

01\/04\/2022 11:38 (sandra)<\/b>Booked for Monday 4th at 9am with keys <\/p>

04\/04\/2022 09:21 (travis)<\/b>Collection and fitting of glass wardrobe door.<\/p>

04\/04\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 13:27 (dan)<\/b>Assisted Travis<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51664","activity_ticket_id":"49615","ticket_reference":"HDT50696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rearrange work desk","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/22","activity_end":"2022-01-10 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61043","activity_notes":"rearrange work desk","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2022 09:44 (System)<\/b>Ticket Created<\/p>

07\/01\/2022 13:49 (iain)<\/b>Furniture move.<\/p>

07\/01\/2022 14:09 (sandra)<\/b>(Ticket Closed)<\/p>

12\/01\/2022 16:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51665","activity_ticket_id":"49636","ticket_reference":"HDT50717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lighting in communal area keeps going off","ticket_address_1":"1\/1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1\/1a Gerrard Place ","cs_id":"1462","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1462","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/22","activity_end":"2022-01-10 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61044","activity_notes":"lighting in communal area keeps going offtake a look and see if you can alter the timings on the sensor ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 10:32 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 15:12 (roy)<\/b>Each floor has a sensor and unable to determine which sensor is at fault.Need more info from Gentwell<\/p>

11\/01\/2022 14:05 (roy)<\/b>Returned and checked timers on each floor and each one runs for about 10 mins.Spoke to Alan znd he said to increase timers All ok<\/p>

11\/01\/2022 14:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51666","activity_ticket_id":"49637","ticket_reference":"HDT50718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door on apartment 4","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1763","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1763","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/22","activity_end":"2022-01-10 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61045","activity_notes":"front door on apartment 4 Is the big handle in the middle door.","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 10:39 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 11:21 (travis)<\/b>Repairs to apartment door pull and refitted,using new grub screws.<\/p>

10\/01\/2022 13:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51667","activity_ticket_id":"49631","ticket_reference":"HDT50712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads - Monday 8 am ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/01\/22","activity_end":"2022-01-07 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61046","activity_notes":"Tenants move in on Thursday This is Flat 2 not 3 43 Goodge Street there are a few damp spots on the ceiling that need painting, ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:17 (sandra)<\/b>four hours as we had to go back three times as the keys were not ready and when we finally got in it was the wrong flat. Deepa apologised and we now have to return to Flat 2 instead of Flat 3 <\/p>

11\/01\/2022 12:47 (dan)<\/b>New flush valve required<\/p>

11\/01\/2022 13:04 (jane)<\/b>New flush valve on order, expected in on Wednesday 12th January <\/p>

11\/01\/2022 13:29 (roy)<\/b>Cleaned extractor fan (working ok) Refixed oven door Broken control panel in bathroom (Keenan)<\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's .<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 11:54 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 16:37 (roy)<\/b>Michael asked if I could take job on bug dnded up on site at same time. He replaced kitchen tap.I removed shower valve and took it to plumbers. Unzbld to replace so have ordered new. Should be in tomorrow.Returned and cleaned valve. Replaced bug still letting by<\/p>

13\/01\/2022 06:37 (michaelk)<\/b>Attended site to replace kitchen mixer tap, left fully operational. 2hrs labour 95.<\/p>

13\/01\/2022 09:46 (roy)<\/b>Danny reported that the front door to flat was unable to shut\/lock and could just push the door openCalled iain but he was busy.Returned and eased the keeper.STILL WAITING FOR SHOWER VALVE AND THERE IS A FAULTY CONTROL PANEL FOR UNDEFLOOR HEATING IN BATHROOM.NEDS TO BE ORDEREDAll ok<\/p>

13\/01\/2022 16:05 (dan)<\/b>Replaced faulty toilet components<\/p>

13\/01\/2022 21:00 (michaelk)<\/b>Attended site to replace leaking shower mixer valve in bathroom. Fitted replacement and tested operation and left in full working order. 2hrs labour, total 156 ex vat.<\/p>

14\/01\/2022 11:08 (roy)<\/b>Cleared blockage to shower and checked all outlets No power to immersion because timer switch was off.This is located above fuse box near front door. There is also a booster button on timer device.Immersion is located on first floor cupboard All ok<\/p>

14\/01\/2022 12:09 (sandra)<\/b>no hot water and shower is blocked <\/p>

14\/01\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51668","activity_ticket_id":"49573","ticket_reference":"HDT50654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tracks on wardrobe doors stuck and not closing - in Flat 1 and Flat 4","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/01\/22","activity_end":"2022-01-12 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61047","activity_notes":"Tracks on wardrobe doors stuck and not closing in Flat 1 between 11 and 2pm Wednesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 13:02 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 09:09 (sandra)<\/b>emailed Deepa for Monday <\/p>

06\/01\/2022 11:16 (jane)<\/b>On Monday please collect the management keys incase the guests are not home.Hi Security Please release management keys to reddans on Monday.25 Garrick Street - Front Door 4122-Code127 B325 Garrick Street - Flat 1 128 B325 Garrick Street - Flat 4 131 B3<\/p>

10\/01\/2022 10:32 (travis)<\/b>Flat 4 completed, removed doors, straightened roller bracket rehung and tested.Repaired lower drawer.Will attend flat 1 after 12pm as requested.<\/p>

12\/01\/2022 16:46 (sandra)<\/b>Flat 1 has broken and emailed tony from interior mansions for advise<\/p>

13\/01\/2022 11:25 (iain)<\/b>Wardrobe doors.<\/p>

03\/03\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51669","activity_ticket_id":"49638","ticket_reference":"HDT50719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush not working ","ticket_address_1":"4-6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4-6 Gerrard Street ","cs_id":"1780","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1780","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/01\/22","activity_end":"2022-01-10 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61048","activity_notes":"toilet flush not working The toilet cistern is taking about an hour to fill up and unable to flush as it is not filling up enough So unable to flush, started a couple of days ago, it is on the on-suite room on the top floor, right hand side bedroom.Please can they collect the keys to attend ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 11:12 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 09:19 (dan)<\/b>Parts to be aquired<\/p>

13\/01\/2022 13:19 (jane)<\/b>Attending today, access via keys <\/p>

13\/01\/2022 16:03 (dan)<\/b>Replaced cistern components and rectified pipework fault<\/p>

13\/01\/2022 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51670","activity_ticket_id":"49639","ticket_reference":"HDT50720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"graffiti removal in horse and dolphin yard ","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/22","activity_end":"2022-01-10 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61049","activity_notes":"graffiti removal in horse and dolphin yard ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 13:21 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 15:51 (roy)<\/b>Removal of graffiti on wall<\/p>

10\/01\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51671","activity_ticket_id":"49640","ticket_reference":"HDT50721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing 3rd February ","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61050","activity_notes":"Gas and PAT compliance testing 3rd February ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2022 13:23 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 13:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51672","activity_ticket_id":"49641","ticket_reference":"HDT50722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 3rd February ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1772","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1772","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61051","activity_notes":"Gas and PAT compliance testing - 3rd February ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2022 13:24 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51673","activity_ticket_id":"49642","ticket_reference":"HDT50723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 3rd February ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1773","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1773","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61052","activity_notes":"Gas and PAT compliance testing - 3rd February ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2022 13:25 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51674","activity_ticket_id":"49643","ticket_reference":"HDT50724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 3rd February ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1774","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1774","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61053","activity_notes":"Gas and PAT compliance testing - 3rd February ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2022 13:26 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51675","activity_ticket_id":"49644","ticket_reference":"HDT50725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing - 1st February ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/22","activity_end":"2022-02-01 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61054","activity_notes":"Gas and PAT compliance testing - 1st February ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2022 13:27 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 13:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51676","activity_ticket_id":"49645","ticket_reference":"HDT50726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing 11th ","ticket_address_1":"Flat 1A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"1407","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1407","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/22","activity_end":"2022-02-04 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61055","activity_notes":"Gas and PAT compliance testing 21st ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 13:29 (System)<\/b>Ticket Created<\/p>

08\/02\/2022 07:08 (michaelk)<\/b>Completed full compliance. 185<\/p>

08\/02\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51677","activity_ticket_id":"49646","ticket_reference":"HDT50727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas only - 12th January ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/22","activity_end":"2022-01-10 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61056","activity_notes":"Gas only - 12th January ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 13:37 (System)<\/b>Ticket Created<\/p>

08\/02\/2022 07:21 (michaelk)<\/b>Completed gas cert 50<\/p>

08\/02\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51678","activity_ticket_id":"49647","ticket_reference":"HDT50728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compoliance testing 13th January ","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1781","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1781","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/22","activity_end":"2022-01-10 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61057","activity_notes":"Gas and PAT compoliance testing 13th January ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 13:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 20:52 (michaelk)<\/b>Completed compliance testing.140<\/p>

04\/02\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2022 19:59 (roy)<\/b>Pat test only<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51679","activity_ticket_id":"49648","ticket_reference":"HDT50729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing 13th january ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2a","cs_id":"1782","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1782","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/22","activity_end":"2022-02-04 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61058","activity_notes":"Gas and PAT compliance testing 21st ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 13:40 (System)<\/b>Ticket Created<\/p>

08\/02\/2022 07:09 (michaelk)<\/b>Completed full compliance. 185<\/p>

08\/02\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51680","activity_ticket_id":"49649","ticket_reference":"HDT50730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test compliance 14th january ","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61059","activity_notes":"Gas and PAT test compliance 14th january ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2022 13:42 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:06 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2022 20:00 (roy)<\/b>Pat test only<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51681","activity_ticket_id":"49650","ticket_reference":"HDT50731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gas and compliance testing 14th January","ticket_address_1":"Flat 7","ticket_address_2":"Coopers House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61060","activity_notes":"gas and compliance testing 14th January","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2022 13:43 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2022 20:00 (roy)<\/b>Pat test only<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51682","activity_ticket_id":"49569","ticket_reference":"HDT50650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR MONDAY 10TH JANUARY BETWEEN 10AM AND 2PM ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/01\/22","activity_end":"2022-01-10 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61061","activity_notes":"List of works 1) the dishwasher is doing the E15 Error message again, this time it's not cleared. Can you arrange for someone to come and fix it.2) The string from one of the blinds has broken off so we can't use it. It will either need the string replacing or the blind might need replacing, I'm not sure how easy it is to replace the string. 3) the new shower that they installed - the door isn't closing well, we have to prop it shut so it doesn't leak and the washers that they've used have already started to go rusty. Can some one take a look and replace the washers for ones that are ok to get wet. There are probably around 10 washers. I mentioned it to Mike from Reddans (who installed the shower) when he came to do the tap before Christmas, so he is aware of it. ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 11:43 (System)<\/b>Ticket Created<\/p>

04\/01\/2022 14:00 (jane)<\/b>Requested access for Monday 10th January <\/p>

04\/01\/2022 15:33 (jane)<\/b>Tenant has confirmed access for 10\/01, between 10am and 2pm<\/p>

10\/01\/2022 13:27 (travis)<\/b>Attended and found both blinds in living room faulty and need replacing,I will send details via WhatsApp.<\/p>

10\/01\/2022 13:48 (sandra)<\/b>(Ticket Closed)<\/p>

10\/01\/2022 14:03 (michaelk)<\/b>Attended site to re-aligne shower door which was moved by others. Changed fixing washers and left fully operational. 2hrs labour 95<\/p>

10\/01\/2022 15:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/01\/2022 16:56 (sandra)<\/b>diagnostics new PCB 4 - 6 week waiting time.quote for replacement sent <\/p>

12\/01\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51683","activity_ticket_id":"49651","ticket_reference":"HDT50732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/22","activity_end":"2022-01-10 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61062","activity_notes":"Gas and PAT compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 16:40 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 20:45 (michaelk)<\/b>Completed compliance testing 140.<\/p>

12\/01\/2022 09:56 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 09:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51684","activity_ticket_id":"49652","ticket_reference":"HDT50733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/22","activity_end":"2022-01-10 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61063","activity_notes":"Gas and PAT compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 16:42 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 20:46 (michaelk)<\/b>Completed compliance testing 140.<\/p>

12\/01\/2022 09:52 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 09:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51685","activity_ticket_id":"49653","ticket_reference":"HDT50734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/22","activity_end":"2022-01-10 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61064","activity_notes":"Gas and PAT compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 16:43 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 20:46 (michaelk)<\/b>Completed compliance testing 140.<\/p>

12\/01\/2022 10:05 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 09:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51686","activity_ticket_id":"49654","ticket_reference":"HDT50735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/22","activity_end":"2022-01-10 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61065","activity_notes":"Gas and PAT compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 16:44 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 20:47 (michaelk)<\/b>Completed compliance testing 140.<\/p>

12\/01\/2022 10:08 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 09:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51687","activity_ticket_id":"49655","ticket_reference":"HDT50736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking toilet ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/22","activity_end":"2022-01-11 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61066","activity_notes":"leaking toilet Please could you confirm if you can attend today between 10-1pmToilet is leaking again, tenant noticed a wet crack in 2 floor tiles. The toilet flush is not always working and tenant needs to continuously keep pressing it. ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 08:55 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 12:38 (dan)<\/b>Found and rectified leak on flush pipe, replacement cistern spares needed<\/p>

12\/01\/2022 09:37 (jane)<\/b>Flush Valve and Flush Plate on order <\/p>

17\/01\/2022 07:58 (dan)<\/b>Replaced cistern components, refitted panels<\/p>

17\/01\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>

03\/02\/2022 14:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/02\/2022 14:02 (sandra)<\/b>repaired leak on pipe. Replaced cistern components, refitted panels <\/p>

03\/02\/2022 14:57 (sandra)<\/b>3 pm Friday tenant will be home <\/p>

04\/02\/2022 17:21 (dan)<\/b>Repaired flush button\/hose<\/p>

07\/02\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51688","activity_ticket_id":"49656","ticket_reference":"HDT50737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street ","cs_id":"1312","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/22","activity_end":"2022-01-11 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61067","activity_notes":"Emergency call out - out of hours no lighting in common parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 08:57 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 08:58 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2022 11:29 (roy)<\/b>No lights working in common parts.Found emergency lighting had been turned on<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51689","activity_ticket_id":"49657","ticket_reference":"HDT50738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"isolate water supply","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7 Egmont House","cs_id":"1789","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1789","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/22","activity_end":"2022-01-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61068","activity_notes":"isolate water supplyPlease arrange for the above this morning. The unit is now vacant. Please collect keys from the our site office.","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 09:00 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 12:11 (dan)<\/b>Located and isolated mains supply stopcock<\/p>

11\/01\/2022 12:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51690","activity_ticket_id":"49659","ticket_reference":"HDT50740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damp patches around window and roof light","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/22","activity_end":"2022-01-13 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61069","activity_notes":"BOOKED FOR THURSDAY AT 10 AM TENANT HOME damp patches around window and roof lightAlso please a contractor have a look at damp patches; some discolouration around the window that suggests a leak, also tenant has noticed something similar around where the roof light opening is.","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 09:13 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 11:00 (travis)<\/b>Attended and found discoloured areas to be from previous leaks which have been rectified, checked roof above leaks to confirm.Stain blocking and decoration will be required.<\/p>

20\/01\/2022 11:35 (jane)<\/b>For Thursday 27th January <\/p>

20\/01\/2022 13:31 (jane)<\/b>On Thursday next please can Alan also have a look at the electrics in the bathroom. Only one of the lights works and the electric towel rail no longer heats.If Alan can call me on Thursday if the replacement of the distribution board goes past 3pm perhaps earlier if it is known there is a issue and will take longer.Please collect management keys for a 10am start.Hi Security Please release management keys to reddans next week Thursday 27TH Jan.31 Catherine Street - Front Door 25 B531 Catherine Street - Top Floor-Flat 328 B5<\/p>

02\/02\/2022 08:24 (dean)<\/b>Done 190.00<\/p>

02\/02\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51691","activity_ticket_id":"49660","ticket_reference":"HDT50741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1 To carry out compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"23 Catherine Street ","cs_id":"1385","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1385","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/22","activity_end":"2022-01-11 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61070","activity_notes":"Gas and PAT test compliance tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 09:15 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 20:36 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

12\/01\/2022 10:18 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 09:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51692","activity_ticket_id":"49658","ticket_reference":"HDT50739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet leaking and macerator making loud noise","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/22","activity_end":"2022-01-11 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61071","activity_notes":"toilet leaking and macerator making loud noiseIf the plumber needs to turn off the macerator the switch is in the bedroom next door, its on the wall on the side of the bed. The key for this room is hidden in the tenants food. Go to the top floor to the kitchen, look in the first top cupboard on the right as you come in the door. The key is in an empty rice pack. Tell the plumber to call me if theres any problems and to please lock the room door after he finishes.","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 09:03 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 12:45 (dan)<\/b>Cleaned macerator, new flush valve to be ordered<\/p>

12\/01\/2022 09:16 (jane)<\/b>Flush valve on order <\/p>

13\/01\/2022 16:02 (dan)<\/b>Replaced cistern components<\/p>

14\/01\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51693","activity_ticket_id":"49500","ticket_reference":"HDT50581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check washer\/dryers are working in both flats for today ","ticket_address_1":"Flats 1 and 2, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flats 1 and 2, 1 Horse and Dolphin Yard ","cs_id":"1728","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1728","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/22","activity_end":"2022-01-12 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61072","activity_notes":"Flat 2. Can you collect keys and let Repairaid in on Wednesday between 11 - 3pm when they call you ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2021 08:52 (System)<\/b>Ticket Created<\/p>

17\/12\/2021 16:19 (jane)<\/b>For Wednesday 22nd December, engineer will give access to appliance contractor <\/p>

18\/12\/2021 16:02 (roy)<\/b>Checked machines.Fat 2 i believe tenants not using it properly but was being used so unable to checkFlat 1 cleaned out filter but should be checked by repair aid <\/p>

20\/12\/2021 09:18 (sandra)<\/b>(Ticket Closed)<\/p>

23\/12\/2021 13:03 (roy)<\/b>Returned to give access to flat 1 .No access to flat 2<\/p>

07\/01\/2022 09:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/01\/2022 16:32 (roy)<\/b>No access into flat 2 as tenants in flat<\/p>

18\/01\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51694","activity_ticket_id":"49661","ticket_reference":"HDT50742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/22","activity_end":"2022-01-11 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61073","activity_notes":"heating not working COLLECT MANAGEMENT KEYS Please could you confirm if you can attend today, the tenant has come back from being away and the heating is not working. Its currently 14 degrees Celsius in the flat ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 09:19 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 12:38 (roy)<\/b>Boiler pressure low.Small leak on valve. Refixed Checked manifold all ok<\/p>

11\/01\/2022 12:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51695","activity_ticket_id":"49440","ticket_reference":"HDT50521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works - TENANT HOME UNTIL 2PM TODAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/22","activity_end":"2022-01-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61074","activity_notes":"list of works - TENANT HOME UNTIL 2PM TODAY 1) as per below the shower controller is not working properly 2) the extractor fans in the bathroom not working3)flush button in the separate WC keeps coming off.","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2021 11:43 (System)<\/b>Ticket Created<\/p>

09\/12\/2021 13:22 (alan)<\/b>Adjust fan in wc and order replacement extractor for bathroom<\/p>

10\/12\/2021 07:20 (dan)<\/b>New flush button and shower cartridge needed<\/p>

14\/12\/2021 09:45 (sandra)<\/b>toilet flush button ordered <\/p>

21\/12\/2021 14:18 (jane)<\/b>Requested access in January 2022We have the flush button, we need to take a further look at the shower for more details, as it is a bespoke shower <\/p>

06\/01\/2022 16:11 (jane)<\/b>Requested access with tenant if we can attend tomorrow to take a further look at the shower.<\/p>

10\/01\/2022 21:09 (michaelk)<\/b>Attended site to investigate shower controls. Found cartridge sticking slightly which requires replacement. A quote to replace to be forwarded. 1hr labour 50.<\/p>

17\/01\/2022 11:21 (dan)<\/b>Replaced flush button<\/p>

20\/01\/2022 15:57 (jane)<\/b>Requested for Monday afternoon 24th January <\/p>

24\/01\/2022 20:15 (alan)<\/b>Return to site and replace extractor fan in bathroom <\/p>

25\/01\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51696","activity_ticket_id":"49631","ticket_reference":"HDT50712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads - Monday 8 am ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/01\/22","activity_end":"2022-01-11 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61075","activity_notes":"ITC and meter reads - Monday 8 am push button not working and shower leaking ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:17 (sandra)<\/b>four hours as we had to go back three times as the keys were not ready and when we finally got in it was the wrong flat. Deepa apologised and we now have to return to Flat 2 instead of Flat 3 <\/p>

11\/01\/2022 12:47 (dan)<\/b>New flush valve required<\/p>

11\/01\/2022 13:04 (jane)<\/b>New flush valve on order, expected in on Wednesday 12th January <\/p>

11\/01\/2022 13:29 (roy)<\/b>Cleaned extractor fan (working ok) Refixed oven door Broken control panel in bathroom (Keenan)<\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's .<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 11:54 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 16:37 (roy)<\/b>Michael asked if I could take job on bug dnded up on site at same time. He replaced kitchen tap.I removed shower valve and took it to plumbers. Unzbld to replace so have ordered new. Should be in tomorrow.Returned and cleaned valve. Replaced bug still letting by<\/p>

13\/01\/2022 06:37 (michaelk)<\/b>Attended site to replace kitchen mixer tap, left fully operational. 2hrs labour 95.<\/p>

13\/01\/2022 09:46 (roy)<\/b>Danny reported that the front door to flat was unable to shut\/lock and could just push the door openCalled iain but he was busy.Returned and eased the keeper.STILL WAITING FOR SHOWER VALVE AND THERE IS A FAULTY CONTROL PANEL FOR UNDEFLOOR HEATING IN BATHROOM.NEDS TO BE ORDEREDAll ok<\/p>

13\/01\/2022 16:05 (dan)<\/b>Replaced faulty toilet components<\/p>

13\/01\/2022 21:00 (michaelk)<\/b>Attended site to replace leaking shower mixer valve in bathroom. Fitted replacement and tested operation and left in full working order. 2hrs labour, total 156 ex vat.<\/p>

14\/01\/2022 11:08 (roy)<\/b>Cleared blockage to shower and checked all outlets No power to immersion because timer switch was off.This is located above fuse box near front door. There is also a booster button on timer device.Immersion is located on first floor cupboard All ok<\/p>

14\/01\/2022 12:09 (sandra)<\/b>no hot water and shower is blocked <\/p>

14\/01\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51697","activity_ticket_id":"49631","ticket_reference":"HDT50712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads - Monday 8 am ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/22","activity_end":"2022-01-11 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61076","activity_notes":"extractor light not working - iain has keys attend today ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:17 (sandra)<\/b>four hours as we had to go back three times as the keys were not ready and when we finally got in it was the wrong flat. Deepa apologised and we now have to return to Flat 2 instead of Flat 3 <\/p>

11\/01\/2022 12:47 (dan)<\/b>New flush valve required<\/p>

11\/01\/2022 13:04 (jane)<\/b>New flush valve on order, expected in on Wednesday 12th January <\/p>

11\/01\/2022 13:29 (roy)<\/b>Cleaned extractor fan (working ok) Refixed oven door Broken control panel in bathroom (Keenan)<\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's .<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 11:54 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 16:37 (roy)<\/b>Michael asked if I could take job on bug dnded up on site at same time. He replaced kitchen tap.I removed shower valve and took it to plumbers. Unzbld to replace so have ordered new. Should be in tomorrow.Returned and cleaned valve. Replaced bug still letting by<\/p>

13\/01\/2022 06:37 (michaelk)<\/b>Attended site to replace kitchen mixer tap, left fully operational. 2hrs labour 95.<\/p>

13\/01\/2022 09:46 (roy)<\/b>Danny reported that the front door to flat was unable to shut\/lock and could just push the door openCalled iain but he was busy.Returned and eased the keeper.STILL WAITING FOR SHOWER VALVE AND THERE IS A FAULTY CONTROL PANEL FOR UNDEFLOOR HEATING IN BATHROOM.NEDS TO BE ORDEREDAll ok<\/p>

13\/01\/2022 16:05 (dan)<\/b>Replaced faulty toilet components<\/p>

13\/01\/2022 21:00 (michaelk)<\/b>Attended site to replace leaking shower mixer valve in bathroom. Fitted replacement and tested operation and left in full working order. 2hrs labour, total 156 ex vat.<\/p>

14\/01\/2022 11:08 (roy)<\/b>Cleared blockage to shower and checked all outlets No power to immersion because timer switch was off.This is located above fuse box near front door. There is also a booster button on timer device.Immersion is located on first floor cupboard All ok<\/p>

14\/01\/2022 12:09 (sandra)<\/b>no hot water and shower is blocked <\/p>

14\/01\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51698","activity_ticket_id":"49662","ticket_reference":"HDT50743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken co2 and extractor ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/22","activity_end":"2022-01-12 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61077","activity_notes":"Wednesday 9 - 12 pm To replace the broken co2 alarm\/refitTo resolve the issue with the noisy extractor fan.","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 11:32 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 12:45 (roy)<\/b>Isn't CO2 alarm but is a rodent repellent alarm plugged in underneath hob.Fixed alarm but removed and left with tenant.Extractor cooker hood needs new<\/p>

12\/01\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51699","activity_ticket_id":"49663","ticket_reference":"HDT50744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing - Monday ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/22","activity_end":"2022-01-17 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61078","activity_notes":"Gas and PAT testing compliance - Monday 10 - 2pm with keys. tenant may or may not be in ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 12:18 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:22 (michaelk)<\/b>Completed compliance testing. 140<\/p>

18\/01\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51700","activity_ticket_id":"49664","ticket_reference":"HDT50745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing - Monday ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/22","activity_end":"2022-01-11 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61079","activity_notes":"gas and PAT testing compliance - Monday 17th with keys tenant may or may not be in 10 - 2pm","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 12:28 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:22 (michaelk)<\/b>Completed compliance testing. 140<\/p>

18\/01\/2022 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51701","activity_ticket_id":"49665","ticket_reference":"HDT50746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing - Monday ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1793","cs_address_2":"43 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1793","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/22","activity_end":"2022-01-17 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61080","activity_notes":"Gas and PAT compliance testing - Monday 10 - 2pm with keys tenant may or may not be in ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 12:33 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:23 (michaelk)<\/b>Completed compliance testing. 140<\/p>

18\/01\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51702","activity_ticket_id":"49666","ticket_reference":"HDT50747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/22","activity_end":"2022-01-11 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61081","activity_notes":"no heating or hot water. boiler has a leak tenant is home all day ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 14:11 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 08:43 (roy)<\/b>Did not know anything about this job until helpdesk called at 6pm.Attened site at 9pm bt ignoble to fire up boiler.Left two heaters on site.Spoke to keenan and tenant. Visiting at 9.30<\/p>

13\/01\/2022 06:35 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the condense pipe which had become blocked. Removed all connections and cleaned from sink to burner. Left fully operational. 3hrs labour 140.<\/p>

13\/01\/2022 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51703","activity_ticket_id":"49374","ticket_reference":"HDT50455","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Professional signs for intercom ","ticket_address_1":"93-95 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"93-95 Wardour Street ","cs_id":"1290","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 0UE","ticket_client_site":"1290","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/22","activity_end":"2022-01-11 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61082","activity_notes":"Professional signs for intercom1st floor buzzer to read (Atempo Growth) and 3rd floor EKA ventures ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2021 15:45 (System)<\/b>Ticket Created<\/p>

07\/12\/2021 09:54 (jane)<\/b>(Ticket Closed)<\/p>

11\/01\/2022 14:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/01\/2022 08:02 (alan)<\/b>Install labels in door entry<\/p>

20\/01\/2022 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51704","activity_ticket_id":"49667","ticket_reference":"HDT50748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing - Monday at 10 am with tenant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/22","activity_end":"2022-01-17 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61083","activity_notes":"Gas and PAT compliance testing - Monday at 10 am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 15:15 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:23 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

18\/01\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51705","activity_ticket_id":"49668","ticket_reference":"HDT50749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reattach the rubber seal to the fridge ","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1794","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1794","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/22","activity_end":"2022-01-11 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61084","activity_notes":"reattach the rubber seal to the fridge collect keys from security ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 15:24 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 13:17 (roy)<\/b>Refixed rubber seal<\/p>

12\/01\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51706","activity_ticket_id":"49669","ticket_reference":"HDT50750","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Prepare water damage to walls inside shop and decorate to match existing","ticket_address_1":"55 Monmouth Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55 Monmouth Street ","cs_id":"1795","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1795","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/01\/22","activity_end":"2022-01-11 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61085","activity_notes":"Prepare water damage to walls inside shop and decorate to match existing","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2022 16:07 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51707","activity_ticket_id":"49670","ticket_reference":"HDT50751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace the door handle\/lock on ground floor fire door in common parts ","ticket_address_1":"9 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Horse & Dolphin Yard","cs_id":"1471","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1471","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/22","activity_end":"2022-01-11 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61086","activity_notes":"replace the door handle\/lock on ground floor fire door in common parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 16:10 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 08:45 (travis)<\/b>Attended and found door paddle missing,New security paddle on order.<\/p>

12\/01\/2022 12:53 (jane)<\/b>Outside access device door knob on order <\/p>

02\/02\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51708","activity_ticket_id":"49671","ticket_reference":"HDT50752","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"change various lamps around the office ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/01\/22","activity_end":"2022-01-12 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61087","activity_notes":"change various lamps around the office ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2022 09:16 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 13:03 (alan)<\/b>Replace blown lamps 2 lamps ground floor by lift2 lamps front staircase 1 lamp 1st floor rear open plan2 lamps 3rd floor rear row 1 and 3<\/p>

12\/01\/2022 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51709","activity_ticket_id":"49671","ticket_reference":"HDT50752","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"change various lamps around the office ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/01\/22","activity_end":"2022-01-12 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61088","activity_notes":"change various lamps around the office ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 09:16 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 13:03 (alan)<\/b>Replace blown lamps 2 lamps ground floor by lift2 lamps front staircase 1 lamp 1st floor rear open plan2 lamps 3rd floor rear row 1 and 3<\/p>

12\/01\/2022 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51710","activity_ticket_id":"49666","ticket_reference":"HDT50747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/22","activity_end":"2022-01-12 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61089","activity_notes":"no heating or hot water. boiler has a leak tenant is home all day ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 14:11 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 08:43 (roy)<\/b>Did not know anything about this job until helpdesk called at 6pm.Attened site at 9pm bt ignoble to fire up boiler.Left two heaters on site.Spoke to keenan and tenant. Visiting at 9.30<\/p>

13\/01\/2022 06:35 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the condense pipe which had become blocked. Removed all connections and cleaned from sink to burner. Left fully operational. 3hrs labour 140.<\/p>

13\/01\/2022 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51711","activity_ticket_id":"49672","ticket_reference":"HDT50753","ticket_client":"2079","client_name":"Huw Hughes Limited","ticket_title":"hang mirror ","ticket_address_1":"101 Cleveland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 6PJ","cs_address_1":"101 Cleveland Street ","cs_id":"1674","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 6PJ","ticket_client_site":"1674","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/22","activity_end":"2022-01-13 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61090","activity_notes":"hang mirror - Thursday 12 p m Travis and Roy to hang big round mirror above sideboard. picture sent ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 09:50 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 14:25 (travis)<\/b>Hang mirror in living room.<\/p>

13\/01\/2022 14:34 (jane)<\/b>(Ticket Closed)<\/p>

13\/01\/2022 15:38 (roy)<\/b>Assist Travis <\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51712","activity_ticket_id":"49672","ticket_reference":"HDT50753","ticket_client":"2079","client_name":"Huw Hughes Limited","ticket_title":"hang mirror ","ticket_address_1":"101 Cleveland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 6PJ","cs_address_1":"101 Cleveland Street ","cs_id":"1674","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 6PJ","ticket_client_site":"1674","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/22","activity_end":"2022-01-13 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61091","activity_notes":"hang mirror Thursday 12 pm with Travis ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 09:50 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 14:25 (travis)<\/b>Hang mirror in living room.<\/p>

13\/01\/2022 14:34 (jane)<\/b>(Ticket Closed)<\/p>

13\/01\/2022 15:38 (roy)<\/b>Assist Travis <\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51713","activity_ticket_id":"49666","ticket_reference":"HDT50747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/22","activity_end":"2022-01-12 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61092","activity_notes":"no heating or hot water. boiler has a leak tenant is home all day ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2022 14:11 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 08:43 (roy)<\/b>Did not know anything about this job until helpdesk called at 6pm.Attened site at 9pm bt ignoble to fire up boiler.Left two heaters on site.Spoke to keenan and tenant. Visiting at 9.30<\/p>

13\/01\/2022 06:35 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the condense pipe which had become blocked. Removed all connections and cleaned from sink to burner. Left fully operational. 3hrs labour 140.<\/p>

13\/01\/2022 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51714","activity_ticket_id":"49673","ticket_reference":"HDT50754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meter reads","ticket_address_1":"Flat 1, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/22","activity_end":"2022-01-12 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61093","activity_notes":"meter reads take pictures. meters are located in shops ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 10:19 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>

12\/01\/2022 11:19 (roy)<\/b>Meters inside flat<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51715","activity_ticket_id":"49631","ticket_reference":"HDT50712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads - Monday 8 am ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/22","activity_end":"2022-01-12 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61094","activity_notes":"shower and tap ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:17 (sandra)<\/b>four hours as we had to go back three times as the keys were not ready and when we finally got in it was the wrong flat. Deepa apologised and we now have to return to Flat 2 instead of Flat 3 <\/p>

11\/01\/2022 12:47 (dan)<\/b>New flush valve required<\/p>

11\/01\/2022 13:04 (jane)<\/b>New flush valve on order, expected in on Wednesday 12th January <\/p>

11\/01\/2022 13:29 (roy)<\/b>Cleaned extractor fan (working ok) Refixed oven door Broken control panel in bathroom (Keenan)<\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's .<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 11:54 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 16:37 (roy)<\/b>Michael asked if I could take job on bug dnded up on site at same time. He replaced kitchen tap.I removed shower valve and took it to plumbers. Unzbld to replace so have ordered new. Should be in tomorrow.Returned and cleaned valve. Replaced bug still letting by<\/p>

13\/01\/2022 06:37 (michaelk)<\/b>Attended site to replace kitchen mixer tap, left fully operational. 2hrs labour 95.<\/p>

13\/01\/2022 09:46 (roy)<\/b>Danny reported that the front door to flat was unable to shut\/lock and could just push the door openCalled iain but he was busy.Returned and eased the keeper.STILL WAITING FOR SHOWER VALVE AND THERE IS A FAULTY CONTROL PANEL FOR UNDEFLOOR HEATING IN BATHROOM.NEDS TO BE ORDEREDAll ok<\/p>

13\/01\/2022 16:05 (dan)<\/b>Replaced faulty toilet components<\/p>

13\/01\/2022 21:00 (michaelk)<\/b>Attended site to replace leaking shower mixer valve in bathroom. Fitted replacement and tested operation and left in full working order. 2hrs labour, total 156 ex vat.<\/p>

14\/01\/2022 11:08 (roy)<\/b>Cleared blockage to shower and checked all outlets No power to immersion because timer switch was off.This is located above fuse box near front door. There is also a booster button on timer device.Immersion is located on first floor cupboard All ok<\/p>

14\/01\/2022 12:09 (sandra)<\/b>no hot water and shower is blocked <\/p>

14\/01\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51716","activity_ticket_id":"49674","ticket_reference":"HDT50755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"power and letter box ","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/01\/22","activity_end":"2022-01-12 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61095","activity_notes":"To put power back on at above unit ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 10:37 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 11:31 (alan)<\/b>Unable to re-energise power to unit due to electrical supply company has removed the main supply fuses ( UK Power Networks)<\/p>

12\/01\/2022 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51717","activity_ticket_id":"49676","ticket_reference":"HDT50757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mastic round shower","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1797","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1797","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/01\/22","activity_end":"2022-01-12 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61096","activity_notes":"mastic round shower","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 14:13 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 08:13 (jane)<\/b>Tenant home for access this morning <\/p>

13\/01\/2022 11:26 (iain)<\/b>Mastic kitchen worktop.<\/p>

13\/01\/2022 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51718","activity_ticket_id":"49631","ticket_reference":"HDT50712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads - Monday 8 am ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/22","activity_end":"2022-01-12 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61097","activity_notes":"ITC and meter reads - Monday 8 am Okay arrange for Monday 1st thing and provide report asap after as we just need basics done for this one, there are a few damp spots on the ceiling that need painting, battery in the smoke, light bulb checks etc.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:17 (sandra)<\/b>four hours as we had to go back three times as the keys were not ready and when we finally got in it was the wrong flat. Deepa apologised and we now have to return to Flat 2 instead of Flat 3 <\/p>

11\/01\/2022 12:47 (dan)<\/b>New flush valve required<\/p>

11\/01\/2022 13:04 (jane)<\/b>New flush valve on order, expected in on Wednesday 12th January <\/p>

11\/01\/2022 13:29 (roy)<\/b>Cleaned extractor fan (working ok) Refixed oven door Broken control panel in bathroom (Keenan)<\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's .<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 11:54 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 16:37 (roy)<\/b>Michael asked if I could take job on bug dnded up on site at same time. He replaced kitchen tap.I removed shower valve and took it to plumbers. Unzbld to replace so have ordered new. Should be in tomorrow.Returned and cleaned valve. Replaced bug still letting by<\/p>

13\/01\/2022 06:37 (michaelk)<\/b>Attended site to replace kitchen mixer tap, left fully operational. 2hrs labour 95.<\/p>

13\/01\/2022 09:46 (roy)<\/b>Danny reported that the front door to flat was unable to shut\/lock and could just push the door openCalled iain but he was busy.Returned and eased the keeper.STILL WAITING FOR SHOWER VALVE AND THERE IS A FAULTY CONTROL PANEL FOR UNDEFLOOR HEATING IN BATHROOM.NEDS TO BE ORDEREDAll ok<\/p>

13\/01\/2022 16:05 (dan)<\/b>Replaced faulty toilet components<\/p>

13\/01\/2022 21:00 (michaelk)<\/b>Attended site to replace leaking shower mixer valve in bathroom. Fitted replacement and tested operation and left in full working order. 2hrs labour, total 156 ex vat.<\/p>

14\/01\/2022 11:08 (roy)<\/b>Cleared blockage to shower and checked all outlets No power to immersion because timer switch was off.This is located above fuse box near front door. There is also a booster button on timer device.Immersion is located on first floor cupboard All ok<\/p>

14\/01\/2022 12:09 (sandra)<\/b>no hot water and shower is blocked <\/p>

14\/01\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51719","activity_ticket_id":"49519","ticket_reference":"HDT50600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate water ingress and repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12 Little Newport Street ","cs_id":"1730","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1730","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/01\/22","activity_end":"2022-01-12 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61098","activity_notes":"investigate water ingress and repair ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2022 11:20 (dean)<\/b>Done 110.00<\/p>

19\/01\/2022 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51720","activity_ticket_id":"49677","ticket_reference":"HDT50758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fill and repaint the walls in the common parts ","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/01\/22","activity_end":"2022-01-12 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61099","activity_notes":"fill and repaint the walls in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2022 16:41 (System)<\/b>Ticket Created<\/p>

12\/01\/2022 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51721","activity_ticket_id":"49678","ticket_reference":"HDT50759","ticket_client":"1961","client_name":"August Equity","ticket_title":"ladys bathroom toilet seats plus other items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/01\/22","activity_end":"2022-01-12 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61100","activity_notes":"ladys bathroom toilet seats URGENT FOR THURSDAY Please can you kindly send someone to our office to fix both toilet seats in the ladies bathroom? 1 is totally broken and the other is loose. If this could be treated as urgent it would be greatly appreciated!","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 16:59 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 10:10 (dan)<\/b>Repaired 2x toilet seat<\/p>

13\/01\/2022 11:25 (iain)<\/b>List of works.<\/p>

13\/01\/2022 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51722","activity_ticket_id":"49679","ticket_reference":"HDT50760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14663 - Parts to boiler ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/22","activity_end":"2022-01-13 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61101","activity_notes":"Parts to boiler ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 12:43 (sandra)<\/b>emailed for Thursday 20th <\/p>

25\/01\/2022 21:07 (michaelk)<\/b>Completed quoted repair works 259 ex vat.<\/p>

26\/01\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51723","activity_ticket_id":"49678","ticket_reference":"HDT50759","ticket_client":"1961","client_name":"August Equity","ticket_title":"ladys bathroom toilet seats plus other items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/01\/22","activity_end":"2022-01-13 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61102","activity_notes":"Please can you kindly also mention to your engineer that we have a loose door handle, a fridge that will not shut and a plinth that seems to be loose in our reception pantry.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 16:59 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 10:10 (dan)<\/b>Repaired 2x toilet seat<\/p>

13\/01\/2022 11:25 (iain)<\/b>List of works.<\/p>

13\/01\/2022 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51724","activity_ticket_id":"49680","ticket_reference":"HDT50761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14661 - Redecoration works ","ticket_address_1":"Second Floor Office","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"1796","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1796","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/01\/22","activity_end":"2022-01-13 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61103","activity_notes":"Redecoration Please proceed, but could I request that the wall is damp checked ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 08:58 (dean)<\/b>Done 420.00<\/p>

24\/02\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51725","activity_ticket_id":"49681","ticket_reference":"HDT50762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water-bathroom sink -flat 2 ,plus loose toilet seat","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 36 St Martins Lane ","cs_id":"1496","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1496","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/01\/22","activity_end":"2022-01-13 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61104","activity_notes":"No water-bathroom sink -flat 2 We have no idea what happened there, but it stopped running, although the shower and the kitchen sink have running water. Reported By:roxanna Chelaru+447539601025roxana@staynco.com ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2022 09:53 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 11:23 (jane)<\/b>Attending today via management keys <\/p>

13\/01\/2022 16:00 (dan)<\/b>Repaired basin tap, repaired toilet seat. <\/p>

13\/01\/2022 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51726","activity_ticket_id":"49659","ticket_reference":"HDT50740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damp patches around window and roof light","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/01\/22","activity_end":"2022-01-13 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61105","activity_notes":"Attended and found discoloured areas to be from previous leaks which have been rectified, checked roof above leaks to confirm. Stain blocking and decoration will be required.","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 09:13 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 11:00 (travis)<\/b>Attended and found discoloured areas to be from previous leaks which have been rectified, checked roof above leaks to confirm.Stain blocking and decoration will be required.<\/p>

20\/01\/2022 11:35 (jane)<\/b>For Thursday 27th January <\/p>

20\/01\/2022 13:31 (jane)<\/b>On Thursday next please can Alan also have a look at the electrics in the bathroom. Only one of the lights works and the electric towel rail no longer heats.If Alan can call me on Thursday if the replacement of the distribution board goes past 3pm perhaps earlier if it is known there is a issue and will take longer.Please collect management keys for a 10am start.Hi Security Please release management keys to reddans next week Thursday 27TH Jan.31 Catherine Street - Front Door 25 B531 Catherine Street - Top Floor-Flat 328 B5<\/p>

02\/02\/2022 08:24 (dean)<\/b>Done 190.00<\/p>

02\/02\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51727","activity_ticket_id":"49682","ticket_reference":"HDT50763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14665 - Replacement cooker hood ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/01\/22","activity_end":"2022-01-26 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61106","activity_notes":"Replacement cooker hood - 26th Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2022 11:35 (jane)<\/b>Estimated Delivery: Saturday 22nd - Tuesday 25th Jan<\/p>

27\/01\/2022 09:04 (alan)<\/b>Replace kitchen extractor hood<\/p>

27\/01\/2022 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51728","activity_ticket_id":"49683","ticket_reference":"HDT50764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14664 - Replacement of dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/01\/22","activity_end":"2022-01-13 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61107","activity_notes":"Repair or replacement of dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2022 11:02 (sandra)<\/b>Tuesday 1\/2 10 - 2pm <\/p>

02\/02\/2022 11:59 (sandra)<\/b>7th February booked <\/p>

09\/02\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51729","activity_ticket_id":"49573","ticket_reference":"HDT50654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tracks on wardrobe doors stuck and not closing - in Flat 1 and Flat 4","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/01\/22","activity_end":"2022-01-13 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61108","activity_notes":"Tracks on wardrobe doors stuck and not closing ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 13:02 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 09:09 (sandra)<\/b>emailed Deepa for Monday <\/p>

06\/01\/2022 11:16 (jane)<\/b>On Monday please collect the management keys incase the guests are not home.Hi Security Please release management keys to reddans on Monday.25 Garrick Street - Front Door 4122-Code127 B325 Garrick Street - Flat 1 128 B325 Garrick Street - Flat 4 131 B3<\/p>

10\/01\/2022 10:32 (travis)<\/b>Flat 4 completed, removed doors, straightened roller bracket rehung and tested.Repaired lower drawer.Will attend flat 1 after 12pm as requested.<\/p>

12\/01\/2022 16:46 (sandra)<\/b>Flat 1 has broken and emailed tony from interior mansions for advise<\/p>

13\/01\/2022 11:25 (iain)<\/b>Wardrobe doors.<\/p>

03\/03\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51730","activity_ticket_id":"49684","ticket_reference":"HDT50765","ticket_client":"2123","client_name":"Hamptons ","ticket_title":" The tenant have reported there is no hot water in the shower - ATTENDING ON MONDAY 17TH JANUARY IN THE AFTENROON - TENANT HOME ","ticket_address_1":"Flat 13, 4 Stewart Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13, 4 Stewart Street ","cs_id":"1798","cs_address_2":"","cs_town":"London","cs_postcode":"E1 6FQ","ticket_client_site":"1798","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/22","activity_end":"2022-01-17 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61109","activity_notes":" ATTENDING ON MONDAY 17TH JANUARY IN THE AFTENROON - TENANT HOME The tenant have reported there is no hot water in the shower. The landlord forwarded your details as one of your contractors have attended to this issue in the past. This has happened before, and the valve needed replacing last time. A replacement part was left by the contractor for the tenant in a container on top of the fridge. The tenant still has the part in the property. Please can you re instruct a contractor to attend and deal with accordingly. Can you also update me with a time and date once this has been arranged with the tenant. Please find tenant details below: Name: Piotr Grzegorz Pietrzak Address: Flat 13, 4 Steward StreetNumber: 07561564795Email: piotr95pietrzak@gmail.com ATTENDING ON MONDAY 17TH JANUARY IN THE AFTENROON - TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2022 13:39 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:25 (michaelk)<\/b>Supplied and fitted replacement shower cartridge, commissioned and left operational. Total 124.83 ex vat.<\/p>

18\/01\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51731","activity_ticket_id":"49685","ticket_reference":"HDT50766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14666 - Replacement shower cartridge and thermostat handle ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/22","activity_end":"2022-01-13 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61110","activity_notes":"Replacement shower cartridge and thermostat handle ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2022 14:31 (michaelk)<\/b>Attended site to carry out shower repairs which have been installed and commissioned. Quoted work 255 ex vat.Note; The isolation valve for the flat, located underneath the kitchen sink split when operated. This caused a considerable leak which we had to repair and install a new brass stopcock. Cleaned all areas and left site fully operational. <\/p>

11\/02\/2022 09:14 (sandra)<\/b>day work to replace stockcock<\/p>

11\/02\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51732","activity_ticket_id":"49686","ticket_reference":"HDT50767","ticket_client":"1961","client_name":"August Equity","ticket_title":"Boardroom the floor box has come loose, this is a hazard as someone could potentially fall slightly inside it and hurt themself. ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/01\/22","activity_end":"2022-01-13 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61111","activity_notes":"Boardroom the floor box has come loose, this is a hazard as someone could potentially fall slightly inside it and hurt themself. ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2022 14:09 (System)<\/b>Ticket Created<\/p>

14\/01\/2022 11:53 (iain)<\/b>Repair floor box.<\/p>

14\/01\/2022 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51733","activity_ticket_id":"49687","ticket_reference":"HDT50768","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Redecoration of front doors ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/01\/22","activity_end":"2022-01-13 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61112","activity_notes":"Redecoration of front doors ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2022 14:20 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51734","activity_ticket_id":"49688","ticket_reference":"HDT50769","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"The toilet door handle is broken and needs fixing , In addition would it be possible to order the hoover in the below link","ticket_address_1":"Flat B, Standbrook House, 2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat B Stanbrook House","cs_id":"1799","cs_address_2":"2-5 Old Bond Street","cs_town":"London","cs_postcode":"W1S 4PD","ticket_client_site":"1799","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/22","activity_end":"2022-01-14 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61113","activity_notes":"The toilet door handle is broken and needs fixing , In addition would it be possible to order the hoover in the below linkIain tenant home on Friday afternoon, I will order the hoover ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2022 14:40 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 14:40 (jane)<\/b>Attending Friday afternoon <\/p>

13\/01\/2022 14:51 (jane)<\/b>Hoover on order with John Lewis, 5 days lead-time <\/p>

14\/01\/2022 16:22 (iain)<\/b>Repair to bathroom door handle.<\/p>

14\/01\/2022 16:45 (sandra)<\/b>(Ticket Closed)<\/p>

18\/01\/2022 15:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/01\/2022 09:53 (roy)<\/b>Hoover has been dropped off and placed outside flat.Tenant has been informed <\/p>

20\/01\/2022 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51735","activity_ticket_id":"49631","ticket_reference":"HDT50712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads - Monday 8 am ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/22","activity_end":"2022-01-13 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61114","activity_notes":"ITC and meter reads - Monday 8 am Okay arrange for Monday 1st thing and provide report asap after as we just need basics done for this one, there are a few damp spots on the ceiling that need painting, battery in the smoke, light bulb checks etc.","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:17 (sandra)<\/b>four hours as we had to go back three times as the keys were not ready and when we finally got in it was the wrong flat. Deepa apologised and we now have to return to Flat 2 instead of Flat 3 <\/p>

11\/01\/2022 12:47 (dan)<\/b>New flush valve required<\/p>

11\/01\/2022 13:04 (jane)<\/b>New flush valve on order, expected in on Wednesday 12th January <\/p>

11\/01\/2022 13:29 (roy)<\/b>Cleaned extractor fan (working ok) Refixed oven door Broken control panel in bathroom (Keenan)<\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's .<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 11:54 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 16:37 (roy)<\/b>Michael asked if I could take job on bug dnded up on site at same time. He replaced kitchen tap.I removed shower valve and took it to plumbers. Unzbld to replace so have ordered new. Should be in tomorrow.Returned and cleaned valve. Replaced bug still letting by<\/p>

13\/01\/2022 06:37 (michaelk)<\/b>Attended site to replace kitchen mixer tap, left fully operational. 2hrs labour 95.<\/p>

13\/01\/2022 09:46 (roy)<\/b>Danny reported that the front door to flat was unable to shut\/lock and could just push the door openCalled iain but he was busy.Returned and eased the keeper.STILL WAITING FOR SHOWER VALVE AND THERE IS A FAULTY CONTROL PANEL FOR UNDEFLOOR HEATING IN BATHROOM.NEDS TO BE ORDEREDAll ok<\/p>

13\/01\/2022 16:05 (dan)<\/b>Replaced faulty toilet components<\/p>

13\/01\/2022 21:00 (michaelk)<\/b>Attended site to replace leaking shower mixer valve in bathroom. Fitted replacement and tested operation and left in full working order. 2hrs labour, total 156 ex vat.<\/p>

14\/01\/2022 11:08 (roy)<\/b>Cleared blockage to shower and checked all outlets No power to immersion because timer switch was off.This is located above fuse box near front door. There is also a booster button on timer device.Immersion is located on first floor cupboard All ok<\/p>

14\/01\/2022 12:09 (sandra)<\/b>no hot water and shower is blocked <\/p>

14\/01\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51736","activity_ticket_id":"49689","ticket_reference":"HDT50770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"error on boiler F28","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/22","activity_end":"2022-01-14 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61115","activity_notes":"error on boiler F28","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 09:11 (System)<\/b>Ticket Created<\/p>

14\/01\/2022 11:06 (roy)<\/b>External gas valve was off.Turned on and reset boiler and checked hobAll ok<\/p>

14\/01\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51737","activity_ticket_id":"49631","ticket_reference":"HDT50712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC and meter reads - Monday 8 am ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/22","activity_end":"2022-01-14 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61116","activity_notes":"ITC and meter reads - ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 14:17 (sandra)<\/b>four hours as we had to go back three times as the keys were not ready and when we finally got in it was the wrong flat. Deepa apologised and we now have to return to Flat 2 instead of Flat 3 <\/p>

11\/01\/2022 12:47 (dan)<\/b>New flush valve required<\/p>

11\/01\/2022 13:04 (jane)<\/b>New flush valve on order, expected in on Wednesday 12th January <\/p>

11\/01\/2022 13:29 (roy)<\/b>Cleaned extractor fan (working ok) Refixed oven door Broken control panel in bathroom (Keenan)<\/p>

12\/01\/2022 11:19 (dean)<\/b>Done 190.00<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's .<\/p>

12\/01\/2022 11:52 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 11:54 (iain)<\/b>ITC's.<\/p>

12\/01\/2022 16:37 (roy)<\/b>Michael asked if I could take job on bug dnded up on site at same time. He replaced kitchen tap.I removed shower valve and took it to plumbers. Unzbld to replace so have ordered new. Should be in tomorrow.Returned and cleaned valve. Replaced bug still letting by<\/p>

13\/01\/2022 06:37 (michaelk)<\/b>Attended site to replace kitchen mixer tap, left fully operational. 2hrs labour 95.<\/p>

13\/01\/2022 09:46 (roy)<\/b>Danny reported that the front door to flat was unable to shut\/lock and could just push the door openCalled iain but he was busy.Returned and eased the keeper.STILL WAITING FOR SHOWER VALVE AND THERE IS A FAULTY CONTROL PANEL FOR UNDEFLOOR HEATING IN BATHROOM.NEDS TO BE ORDEREDAll ok<\/p>

13\/01\/2022 16:05 (dan)<\/b>Replaced faulty toilet components<\/p>

13\/01\/2022 21:00 (michaelk)<\/b>Attended site to replace leaking shower mixer valve in bathroom. Fitted replacement and tested operation and left in full working order. 2hrs labour, total 156 ex vat.<\/p>

14\/01\/2022 11:08 (roy)<\/b>Cleared blockage to shower and checked all outlets No power to immersion because timer switch was off.This is located above fuse box near front door. There is also a booster button on timer device.Immersion is located on first floor cupboard All ok<\/p>

14\/01\/2022 12:09 (sandra)<\/b>no hot water and shower is blocked <\/p>

14\/01\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51738","activity_ticket_id":"49690","ticket_reference":"HDT50771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 4","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1800","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1800","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/01\/22","activity_end":"2022-01-19 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61117","activity_notes":"leak into Flat 4 - 18th - 10-12 pm Please could you attend flats 3 & 4 on Tuesday 18th Jan between 10-12pm.Flat 3 has reported a leak in the bathroom it could be from the flat above(flat 4) or external please investigate. ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 09:32 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:23 (dan)<\/b>Traced source of leak removed tiles and repaired flush pipe, refitted tiles, replacement flush valve required also<\/p>

19\/01\/2022 09:19 (jane)<\/b>Flush valve on order <\/p>

19\/01\/2022 11:29 (dan)<\/b>Replaced cistern components<\/p>

19\/01\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51739","activity_ticket_id":"49691","ticket_reference":"HDT50772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works Monday 8.30","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/22","activity_end":"2022-01-14 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61118","activity_notes":"Monday 8.30 with tenant 1) the vent light above the hob burned out which caused a piece of plastic casing around it to crack. Both the casing and the light need to be changed 2) several of the pot lights under the kitchen cupboards have burned out. Can someone take a look and install. We dont know the correct bulb dimensions or how to install them since they are attached to the cupboard.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 09:41 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 09:45 (travis)<\/b>Replacement of X1 hinge on kitchen cupboard door,Realignment of all cupboard doors,top & bottom.Tightened up all loose large pull handles.<\/p>

17\/01\/2022 11:02 (roy)<\/b>No access.Travis told me what was required so purchased bulbs from Robert Dyas but no joy for access<\/p>

20\/01\/2022 08:19 (jane)<\/b>Anytime today is fine for the tenant; he will be home to provide access.<\/p>

20\/01\/2022 15:44 (roy)<\/b>Replaced under counter bulbs.Bulb broken in extractor cooker hood. Removed base. Replaced bulb.NTR tomorrow to replace broken diffuser (Alan has 2 in stock)<\/p>

23\/01\/2022 20:12 (roy)<\/b>Replace diffusers and cooker hood bulbs<\/p>

24\/01\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51740","activity_ticket_id":"49691","ticket_reference":"HDT50772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works Monday 8.30","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/01\/22","activity_end":"2022-01-14 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61119","activity_notes":" Please 8.30 on Monday 3) intercom phone is not working. Completely shut off, doesnt ring and doesnt let you open front door. We do not know when someone is ringing our doorbell, so this one is quite urgent. Have missed a few Amazon packages because I was unreachable. Can someone come to fix\/replace?","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2022 09:41 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 09:45 (travis)<\/b>Replacement of X1 hinge on kitchen cupboard door,Realignment of all cupboard doors,top & bottom.Tightened up all loose large pull handles.<\/p>

17\/01\/2022 11:02 (roy)<\/b>No access.Travis told me what was required so purchased bulbs from Robert Dyas but no joy for access<\/p>

20\/01\/2022 08:19 (jane)<\/b>Anytime today is fine for the tenant; he will be home to provide access.<\/p>

20\/01\/2022 15:44 (roy)<\/b>Replaced under counter bulbs.Bulb broken in extractor cooker hood. Removed base. Replaced bulb.NTR tomorrow to replace broken diffuser (Alan has 2 in stock)<\/p>

23\/01\/2022 20:12 (roy)<\/b>Replace diffusers and cooker hood bulbs<\/p>

24\/01\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51741","activity_ticket_id":"49692","ticket_reference":"HDT50773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators making a noise ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1801","cs_address_2":"6 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1801","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/01\/22","activity_end":"2022-01-14 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61120","activity_notes":"I need to report that the radiators are making a noise during the night and waking up the tenants. It makes loud gurgling noises and groans.It also doesnt get as hot as it did before. Its been happened a few days now. I think the whole system needs bleeding, I will let the flatmates know to leave their doors open if you let me know when a heating engineer will be able to attend to take a look. The flat will be open tomorrow because FIA the alarm people have asked for access tomorrow. Please can the contractor get management keys to access the main doors in the flat.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 10:24 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 08:00 (dan)<\/b>Pressurised and dosed system, bled all rads, tested c\/h<\/p>

17\/01\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51742","activity_ticket_id":"49693","ticket_reference":"HDT50774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/22","activity_end":"2022-01-14 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61121","activity_notes":"heating\/hot water ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 10:28 (System)<\/b>Ticket Created<\/p>

14\/01\/2022 14:25 (roy)<\/b>Reressured boiler but still wouldn't fire up. Michael came over and said the fan was faulty. Drove to Kentish Town to pick up fan for Michael to fit<\/p>

17\/01\/2022 21:33 (michaelk)<\/b>Attended site to replace burner fan. Supplied labour only as roy collected fan. 2hrs labour 95<\/p>

18\/01\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51743","activity_ticket_id":"48398","ticket_reference":"HDT49479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good\/paint etc any walls damaged by the signage removal in the common parts over all portfolios including Newport Sandringham\/Central Cross ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/12\/21","activity_end":"2021-12-31 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61122","activity_notes":"To make good\/paint etc any walls damaged by the signage removal in the common parts over all portfolios including Newport Sandringham\/Central Cross ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2021 14:13 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 10:47 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 10:56 (jane)<\/b>Coliseum Area (dec)= 635.00Chinatown Area (Dec) = 1,185.00 (can invoice as one)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51744","activity_ticket_id":"48398","ticket_reference":"HDT49479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good\/paint etc any walls damaged by the signage removal in the common parts over all portfolios including Newport Sandringham\/Central Cross ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/01\/22","activity_end":"2022-01-14 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61123","activity_notes":"To make good\/paint etc any walls damaged by the signage removal in the common parts over all portfolios including Newport Sandringham\/Central Cross ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2021 14:13 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 10:47 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 10:56 (jane)<\/b>Coliseum Area (dec)= 635.00Chinatown Area (Dec) = 1,185.00 (can invoice as one)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51745","activity_ticket_id":"48398","ticket_reference":"HDT49479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good\/paint etc any walls damaged by the signage removal in the common parts over all portfolios including Newport Sandringham\/Central Cross ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/01\/22","activity_end":"2022-01-14 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61124","activity_notes":"To make good\/paint etc any walls damaged by the signage removal in the common parts over all portfolios including Newport Sandringham\/Central Cross ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2021 14:13 (System)<\/b>Ticket Created<\/p>

21\/12\/2021 10:47 (sandra)<\/b>(Ticket Closed)<\/p>

14\/01\/2022 10:56 (jane)<\/b>Coliseum Area (dec)= 635.00Chinatown Area (Dec) = 1,185.00 (can invoice as one)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51746","activity_ticket_id":"49691","ticket_reference":"HDT50772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works Monday 8.30","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/22","activity_end":"2022-01-14 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61125","activity_notes":"MONDAY 8.30 WITH TENANT 4) kitchen cupboard door wobbly. This ones been outstanding for a few months. Someone came to take an initial look at it but no further actions were taken.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 09:41 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 09:45 (travis)<\/b>Replacement of X1 hinge on kitchen cupboard door,Realignment of all cupboard doors,top & bottom.Tightened up all loose large pull handles.<\/p>

17\/01\/2022 11:02 (roy)<\/b>No access.Travis told me what was required so purchased bulbs from Robert Dyas but no joy for access<\/p>

20\/01\/2022 08:19 (jane)<\/b>Anytime today is fine for the tenant; he will be home to provide access.<\/p>

20\/01\/2022 15:44 (roy)<\/b>Replaced under counter bulbs.Bulb broken in extractor cooker hood. Removed base. Replaced bulb.NTR tomorrow to replace broken diffuser (Alan has 2 in stock)<\/p>

23\/01\/2022 20:12 (roy)<\/b>Replace diffusers and cooker hood bulbs<\/p>

24\/01\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51747","activity_ticket_id":"49694","ticket_reference":"HDT50775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"Flat 2, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61126","activity_notes":"There is a F28 error on it, but the main supply is on and we restarted the boiler and did everything we could, it just won't restore. please have this attended to as soon as possible today and have the management keys with you - the tenants won't be at home until evening. Also please note that this has happened a few weeks ago, so you might need to check if there is anything else wrong there.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 10:36 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 11:58 (sandra)<\/b>(Ticket Closed)<\/p>

17\/01\/2022 21:36 (michaelk)<\/b>Attended site to investigate heating failure. Traced problem to the 1st floor riser cupboard where the emergency stop had been activated. 2hrs labour 95.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51748","activity_ticket_id":"49695","ticket_reference":"HDT50776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler is not working efficiently. Needs resetting several time and sink is not draining.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61127","activity_notes":"Boiler is not working efficiently. Needs resetting several time and sink is not draining.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 10:37 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:31 (michaelk)<\/b>Note; attending Tuesday 18th Jan to correct flue.<\/p>

19\/01\/2022 07:08 (michaelk)<\/b>Attended site to completely remove existing boiler flue and refit with an appropriate fall. Removed all sections and inspected\/changed seal where required, removing all existing clips. Installed flue with new vaillant flue clamps and tried to achieve the required fall back to the boiler. Tested combustion on completion and carried out a flue integrity test, which passed. Note; I will forward a quote to replace the existing boiler and to move the boiler location into the kitchen. This will solve the any further issues with this particular flue design and the continuous problems with condense build up. We are hopeful that works carried out have solved the issue but job will need to be monitored. 9 hrs labour ( 8 x Lee\/1 x mike ) plus parts. Total 451 ex vat.<\/p>

19\/01\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51749","activity_ticket_id":"49696","ticket_reference":"HDT50777","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Tap levers stuck ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61128","activity_notes":"Tap levers stuck Hi all, please see attached floor plans the 3 taps are marked with a blue circle dot. Please can you arrange for these to be fixed. ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 10:46 (System)<\/b>Ticket Created<\/p>

18\/01\/2022 11:35 (michaelk)<\/b>Attended site to strip down required basin taps. The taps are heavily scaled which is preventing removal, new taps are required. I have managed to complete one but it's damaging the tap body when removing, so we have stopped proceeding. 2hrs 95<\/p>

18\/01\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51750","activity_ticket_id":"49611","ticket_reference":"HDT50692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14653 - New water heater ","ticket_address_1":"2nd Floor, 44a Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1770","cs_address_2":"44a Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DA","ticket_client_site":"1770","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/22","activity_end":"2022-01-14 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61129","activity_notes":"To supply and fit replacement instantaneous water heater to second floor shower and basin.Leave in full working order","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 13:44 (alan)<\/b>Connect up new water heater<\/p>

17\/01\/2022 21:45 (michaelk)<\/b>Attended site and replaced water heater as quoted. 2hrs labour total 265.50 ex vat.<\/p>

18\/01\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51751","activity_ticket_id":"49588","ticket_reference":"HDT50669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14650 - Replacement water heater - PO200742393","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1st Floor","cs_id":"1764","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1764","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/22","activity_end":"2022-01-14 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61130","activity_notes":"Replacement water heater ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 13:44 (alan)<\/b>Connect up new water heater <\/p>

17\/01\/2022 21:47 (michaelk)<\/b>Attended site to replace water as quoted. 2hrs labour, total 246.50.<\/p>

18\/01\/2022 10:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51752","activity_ticket_id":"49697","ticket_reference":"HDT50778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14654 - Following electrical inspection carry out remedial works list on report ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1591","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1591","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/22","activity_end":"2022-01-14 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61131","activity_notes":"Following electrical inspection carry out remedial works list on report ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 06:56 (alan)<\/b>Quoted works <\/p>

28\/04\/2022 06:56 (alan)<\/b>Quoted works <\/p>

28\/04\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51753","activity_ticket_id":"49698","ticket_reference":"HDT50779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14655 - Following the recent NICEIC electrical inspection carried out to above, to allow to carry out electrical remedial works as outlined in report, commission, test and leave all in full working order.","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1593","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1593","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/22","activity_end":"2022-04-14 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61132","activity_notes":"Following the recent NICEIC electrical inspection carried out to above, ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 12:28 (sandra)<\/b> 14th Apr - Thursday 11am<\/p>

14\/04\/2022 15:29 (alan)<\/b>Replace downlights <\/p>

14\/04\/2022 15:31 (alan)<\/b>Quoted works <\/p>

14\/04\/2022 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51754","activity_ticket_id":"49699","ticket_reference":"HDT50780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14656 - Following the recent NICEIC electrical inspection carried out to above, to allow to carry out electrical remedial works as outlined in report, commission, test and leave all in full working order.","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/22","activity_end":"2022-05-10 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61133","activity_notes":"Following the recent NICEIC electrical inspection carried out to above, to allow to carry out electrical remedial works as outlined in report, commission, test and leave all in full working order.10th May with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2022 16:07 (alan)<\/b>Quoted works <\/p>

10\/05\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51755","activity_ticket_id":"49700","ticket_reference":"HDT50781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14657 - Following the recent NICEIC electrical inspection carried out to above, to allow to carry out electrical remedial works as outlined in report, commission, test and leave all in full working order.","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/22","activity_end":"2022-04-11 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61134","activity_notes":"Following the recent NICEIC electrical inspection carried out ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 09:45 (alan)<\/b>Quoted works <\/p>

12\/04\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51756","activity_ticket_id":"49701","ticket_reference":"HDT50782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14667 - Repair or replacement of washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1665","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1665","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/01\/22","activity_end":"2022-01-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61135","activity_notes":"Repair or replacement of washer\/dryer Option One1) To disconnect and remove existing Indesit integrated washer\/dryer and dispose of correctly at wastetransfer site.To then supply and install new Indesit BIWDIL75125 integrated washer\/dryer, commission, test and leavein full working order on completion.","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2022 16:08 (sandra)<\/b>Wed 12 - 6pm to fit <\/p>

18\/02\/2022 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51757","activity_ticket_id":"49693","ticket_reference":"HDT50774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61136","activity_notes":"no heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 10:28 (System)<\/b>Ticket Created<\/p>

14\/01\/2022 14:25 (roy)<\/b>Reressured boiler but still wouldn't fire up. Michael came over and said the fan was faulty. Drove to Kentish Town to pick up fan for Michael to fit<\/p>

17\/01\/2022 21:33 (michaelk)<\/b>Attended site to replace burner fan. Supplied labour only as roy collected fan. 2hrs labour 95<\/p>

18\/01\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51758","activity_ticket_id":"49702","ticket_reference":"HDT50783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/22","activity_end":"2022-01-14 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61137","activity_notes":"no heating key is in the electrical cupboard ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 15:32 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:35 (michaelk)<\/b>Attended site to investigate faults, found the boiler on low pressure. Re-pressurised and left running, however a couple of leaks were identified which will need further work.1hr labour 50.<\/p>

20\/01\/2022 10:30 (michaelk)<\/b>Attended site today to drain down boiler and install new seals to the water flow switch, found on the previous visit. Completed work and left fully operational. 2hrs labour 95.<\/p>

20\/01\/2022 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51759","activity_ticket_id":"49703","ticket_reference":"HDT50784","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"leaking stopcock as you enter the building ","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":null,"ticket_postcode":"TW9 1TW","cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/01\/22","activity_end":"2022-01-14 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61138","activity_notes":"leaking stopcock as you enter the building Can you arrange for a plumber to attend the above on Monday of possible. We have found a leaking stopcock as you enter the property on the right hand side.There are also some gutters that are blocked gutters to the rear that need clearing, they can be seen from the first floor rear windowIf you can confirm attendance that would be appreciated. The keys are held in the keysafe by the front door and the code is 1982.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 15:36 (System)<\/b>Ticket Created<\/p>

18\/01\/2022 08:27 (dan)<\/b>Carried out temp repairs to mains stopcock<\/p>

18\/01\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51760","activity_ticket_id":"49704","ticket_reference":"HDT50785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/22","activity_end":"2022-01-14 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61139","activity_notes":"no heating\/ hot water ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 15:50 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 09:06 (roy)<\/b>Gas valve switched off. Turned on checked boiler All ok<\/p>

17\/01\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51761","activity_ticket_id":"49705","ticket_reference":"HDT50786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dead bolt on bottom of door is loose ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1186","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1186","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/22","activity_end":"2022-01-14 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61140","activity_notes":"dead bolt bottom of door loose ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2022 16:16 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 09:07 (roy)<\/b>Temp repair to dead bolt and door.Needs new but special colour<\/p>

21\/01\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51762","activity_ticket_id":"49675","ticket_reference":"HDT50756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14660 - New blinds ","ticket_address_1":"Flat 6, Goodwins House, 55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/22","activity_end":"2022-02-07 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61141","activity_notes":"New blinds 7w\/c 7th ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 16:07 (jane)<\/b>Blinds on order <\/p>

25\/01\/2022 11:02 (sandra)<\/b>B45056039WB <\/p>

25\/01\/2022 11:47 (sandra)<\/b>in reception <\/p>

27\/01\/2022 11:02 (sandra)<\/b>Tuesday 1\/2 10 - 2<\/p>

27\/01\/2022 14:27 (sandra)<\/b>7th Feb booked for blinds which are in reception and the tenant is home for access <\/p>

07\/02\/2022 12:27 (travis)<\/b>New blinds fitted.<\/p>

08\/02\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 14:44 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51763","activity_ticket_id":"49706","ticket_reference":"HDT50787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blown lamps in common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"17 Catherine Street ","cs_id":"1802","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1802","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/22","activity_end":"2022-01-17 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61142","activity_notes":"blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 09:15 (System)<\/b>Ticket Created<\/p>

20\/01\/2022 07:19 (alan)<\/b>Replace 5 blown lamps in common parts <\/p>

20\/01\/2022 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51764","activity_ticket_id":"49708","ticket_reference":"HDT50789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/22","activity_end":"2022-01-17 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61143","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 09:36 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 21:28 (michaelk)<\/b>Attended site to investigate, found pressure low on boiler which was rectified. Whilst on site the condense pipe was found leaking and the heat exchanger requires cleaning. Work being completed tomorrow. 1hr labour 50<\/p>

19\/01\/2022 06:49 (michaelk)<\/b>Attended site to repair boiler and condense issues. Removed domestic hw heat exchanger and cleaned with acid. Replaced and fully tested operation of hot water and set up shower. Replaced shower head due to the existing being blocked. Repaired leaking condense fittings and left fully operational. 5 Hrs labour plus parts, total 255 ex vat.<\/p>

19\/01\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51765","activity_ticket_id":"49709","ticket_reference":"HDT50790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - leak","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1475","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1475","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/22","activity_end":"2022-01-17 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61144","activity_notes":"Emergency call out - leak","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 09:39 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51766","activity_ticket_id":"49711","ticket_reference":"HDT50792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating\/hot water - emergency call out ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/22","activity_end":"2022-01-17 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61145","activity_notes":"no heating\/hot water ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 09:48 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51767","activity_ticket_id":"49712","ticket_reference":"HDT50793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - shower temperature","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/22","activity_end":"2022-01-17 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61146","activity_notes":"Emergency call out - shower temperature","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 09:51 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51768","activity_ticket_id":"49713","ticket_reference":"HDT50794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator not heating up ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/01\/22","activity_end":"2022-01-17 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61147","activity_notes":"radiator not heating up - keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 10:02 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 11:22 (dan)<\/b>Fault rectified, checked all rads<\/p>

17\/01\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51769","activity_ticket_id":"49714","ticket_reference":"HDT50795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14668 - Replacement video intercom ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"17\/01\/22","activity_end":"2022-01-17 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61148","activity_notes":"Replacement video intercom ","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51770","activity_ticket_id":"49710","ticket_reference":"HDT50791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50790 Follow-Up - shower needs to be resealed in 4.1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/22","activity_end":"2022-01-17 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61149","activity_notes":"HDT50790 Follow-UpShower needs to be resealed in 4.1Ceiling needs to be fixed in 3.2","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 15:41 (travis)<\/b>Repair damaged ceiling,Replacement of mastic seal in apartment above.<\/p>

03\/03\/2022 13:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51771","activity_ticket_id":"49707","ticket_reference":"HDT50788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dryer not heating up ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/01\/22","activity_end":"2022-01-17 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61150","activity_notes":"Dryer not heating up The dryer in flat 3 is not heating up. It still spins but wont dry the clothes. It has been broken for about 4 days now. The wash part work just not the dryer function. Bosh white washer dryer is all the tenant knows about the machine. This can wait until Monday. Located in the kitchen\/ living.","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 09:34 (System)<\/b>Ticket Created<\/p>

18\/01\/2022 15:14 (sandra)<\/b>Can we have access on Thursday 20th please between 12 6pm.<\/p>

02\/02\/2022 12:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51772","activity_ticket_id":"49715","ticket_reference":"HDT50796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"appliances ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/01\/22","activity_end":"2022-01-17 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61151","activity_notes":"We have previously had the dishwasher pipe fixed which was leaking. However, the pipe under the sink (which may be related to the dishwasher) is now leaking. I think it is the seal which is brokenFurther to my email below, there is also an issue with the dishwasher where it does not appear to clean the dishes in there.FridgeThe fridge internally is leaking","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 10:40 (System)<\/b>Ticket Created<\/p>

21\/01\/2022 13:22 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2022 20:13 (roy)<\/b>Repair aid access<\/p>

26\/01\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 12:51 (sandra)<\/b>overlooked the fridge. 1\/2 10 - 2pm to take a look <\/p>

02\/02\/2022 11:21 (jane)<\/b>The engineer found that freezer door and seal have failed and need to be replaced, parts on order <\/p>

02\/02\/2022 11:31 (sandra)<\/b>The Fridge\/freezer Acc at Flat 5, 39 King Street, London, Greater London, WC2E 8JS has been tested.The engineer found that freezer door and seal have failed and need to be replaced.Please find the quote below and let us know how you would like to proceed.Thank you Best RegardsNina Booking notificationRef. number: 39712WC2E 8JS26012022Client Reference: HDT50796Job status: Part NeededJob detailsType: Fridge\/freezer AccMake: SiemensModel: KU15LA60GB\/02Serial Number: 9405 000007Date of visit: 01 February 2022Contact Name and AddressTitle: MsFirst Name: xLast Name: xCompany: Reddan BuildersAddress: Flat 5, 39 King Street, London, Greater London, WC2E 8JS WC2E 8JSPhone: xE-mail: update@reddan.co.ukPrice ListInvoiceDescriptionTypeEx. VATInc. VATPaidDate0DiagnosticD.C. 35.00 42.00No01 Feb 2022 0LabourL.C. 35.00 42.00No0Evaporator Door and SealingP.C 93.11 111.73NoTotal 163.11 195.73 ________________________________________<\/p>

02\/02\/2022 11:36 (sandra)<\/b>repairaid to fit parts when available <\/p>

10\/02\/2022 11:19 (sandra)<\/b>We are looking to arrange a visit to complete the fridge\/freezer repair at the below mentioned address. Can we send our engineer back on Wednesday, 16\/02, in the afternoon between 12pm and 4pm? <\/p>

11\/02\/2022 12:33 (sandra)<\/b>Deepa has stated that the tenant does not want any works carried out as the temporary fix seems to have worked and he is happy with it.<\/p>

14\/02\/2022 09:34 (sandra)<\/b>The tenants are likely to be home however if they are not, please collect management keys.Hi Security Please release management keys to reddans only on Wednesday 16th Feb39 King Street - Front Door 98 B539 King Street - Flat 5103 B5<\/p>

18\/02\/2022 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51773","activity_ticket_id":"49715","ticket_reference":"HDT50796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"appliances ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/01\/22","activity_end":"2022-01-17 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61152","activity_notes":"We have previously had the dishwasher pipe fixed which was leaking. However, the pipe under the sink (which may be related to the dishwasher) is now leaking. I think it is the seal which is broken","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 10:40 (System)<\/b>Ticket Created<\/p>

21\/01\/2022 13:22 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2022 20:13 (roy)<\/b>Repair aid access<\/p>

26\/01\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 12:51 (sandra)<\/b>overlooked the fridge. 1\/2 10 - 2pm to take a look <\/p>

02\/02\/2022 11:21 (jane)<\/b>The engineer found that freezer door and seal have failed and need to be replaced, parts on order <\/p>

02\/02\/2022 11:31 (sandra)<\/b>The Fridge\/freezer Acc at Flat 5, 39 King Street, London, Greater London, WC2E 8JS has been tested.The engineer found that freezer door and seal have failed and need to be replaced.Please find the quote below and let us know how you would like to proceed.Thank you Best RegardsNina Booking notificationRef. number: 39712WC2E 8JS26012022Client Reference: HDT50796Job status: Part NeededJob detailsType: Fridge\/freezer AccMake: SiemensModel: KU15LA60GB\/02Serial Number: 9405 000007Date of visit: 01 February 2022Contact Name and AddressTitle: MsFirst Name: xLast Name: xCompany: Reddan BuildersAddress: Flat 5, 39 King Street, London, Greater London, WC2E 8JS WC2E 8JSPhone: xE-mail: update@reddan.co.ukPrice ListInvoiceDescriptionTypeEx. VATInc. VATPaidDate0DiagnosticD.C. 35.00 42.00No01 Feb 2022 0LabourL.C. 35.00 42.00No0Evaporator Door and SealingP.C 93.11 111.73NoTotal 163.11 195.73 ________________________________________<\/p>

02\/02\/2022 11:36 (sandra)<\/b>repairaid to fit parts when available <\/p>

10\/02\/2022 11:19 (sandra)<\/b>We are looking to arrange a visit to complete the fridge\/freezer repair at the below mentioned address. Can we send our engineer back on Wednesday, 16\/02, in the afternoon between 12pm and 4pm? <\/p>

11\/02\/2022 12:33 (sandra)<\/b>Deepa has stated that the tenant does not want any works carried out as the temporary fix seems to have worked and he is happy with it.<\/p>

14\/02\/2022 09:34 (sandra)<\/b>The tenants are likely to be home however if they are not, please collect management keys.Hi Security Please release management keys to reddans only on Wednesday 16th Feb39 King Street - Front Door 98 B539 King Street - Flat 5103 B5<\/p>

18\/02\/2022 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51774","activity_ticket_id":"49716","ticket_reference":"HDT50797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"communal sockets not working","ticket_address_1":"1\/1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1\/1a Gerrard Place ","cs_id":"1462","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1462","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/22","activity_end":"2022-01-17 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61153","activity_notes":" sockets not working","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 11:43 (System)<\/b>Ticket Created<\/p>

18\/01\/2022 06:56 (alan)<\/b>Reset RCBO in distribution board test sockets in common parts No faults found <\/p>

18\/01\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51775","activity_ticket_id":"49717","ticket_reference":"HDT50798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/22","activity_end":"2022-01-17 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61154","activity_notes":"boiler - radiators not heating up B4 1pm ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 12:05 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 14:43 (roy)<\/b>Tenant reported that showing pressure 0.7 bar but when I arrived it was 1.2 bar.He said when not using it drops so I increased pressure a bit to 1.4 barSmall leak on valve but now ok.Tenant to keep an eye on it<\/p>

17\/01\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51776","activity_ticket_id":"49718","ticket_reference":"HDT50799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors have come off their hinges and loose ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/22","activity_end":"2022-01-17 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61155","activity_notes":"wardrobe doors have come off their hinges and loose ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 13:35 (System)<\/b>Ticket Created<\/p>

18\/01\/2022 15:03 (sandra)<\/b>emailed for Wednesday <\/p>

19\/01\/2022 11:38 (travis)<\/b>Refitted X3 sliding wardrobe doors, adjustment to runners <\/p>

19\/01\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51777","activity_ticket_id":"49719","ticket_reference":"HDT50800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle will not open","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/22","activity_end":"2022-01-17 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61156","activity_notes":"door handle will not open - tenants in the bedroom ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 13:37 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 14:44 (roy)<\/b>Opened door for tenants and refixed handle.Also boiler not working and thermostatic valves.All ok<\/p>

17\/01\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51778","activity_ticket_id":"49715","ticket_reference":"HDT50796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"appliances ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/22","activity_end":"2022-01-17 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61157","activity_notes":"dryer and fridge to be looiked at20th THURSDAY FROM 12 PM WITH KEYS REPAIRAID","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 10:40 (System)<\/b>Ticket Created<\/p>

21\/01\/2022 13:22 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2022 20:13 (roy)<\/b>Repair aid access<\/p>

26\/01\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 12:51 (sandra)<\/b>overlooked the fridge. 1\/2 10 - 2pm to take a look <\/p>

02\/02\/2022 11:21 (jane)<\/b>The engineer found that freezer door and seal have failed and need to be replaced, parts on order <\/p>

02\/02\/2022 11:31 (sandra)<\/b>The Fridge\/freezer Acc at Flat 5, 39 King Street, London, Greater London, WC2E 8JS has been tested.The engineer found that freezer door and seal have failed and need to be replaced.Please find the quote below and let us know how you would like to proceed.Thank you Best RegardsNina Booking notificationRef. number: 39712WC2E 8JS26012022Client Reference: HDT50796Job status: Part NeededJob detailsType: Fridge\/freezer AccMake: SiemensModel: KU15LA60GB\/02Serial Number: 9405 000007Date of visit: 01 February 2022Contact Name and AddressTitle: MsFirst Name: xLast Name: xCompany: Reddan BuildersAddress: Flat 5, 39 King Street, London, Greater London, WC2E 8JS WC2E 8JSPhone: xE-mail: update@reddan.co.ukPrice ListInvoiceDescriptionTypeEx. VATInc. VATPaidDate0DiagnosticD.C. 35.00 42.00No01 Feb 2022 0LabourL.C. 35.00 42.00No0Evaporator Door and SealingP.C 93.11 111.73NoTotal 163.11 195.73 ________________________________________<\/p>

02\/02\/2022 11:36 (sandra)<\/b>repairaid to fit parts when available <\/p>

10\/02\/2022 11:19 (sandra)<\/b>We are looking to arrange a visit to complete the fridge\/freezer repair at the below mentioned address. Can we send our engineer back on Wednesday, 16\/02, in the afternoon between 12pm and 4pm? <\/p>

11\/02\/2022 12:33 (sandra)<\/b>Deepa has stated that the tenant does not want any works carried out as the temporary fix seems to have worked and he is happy with it.<\/p>

14\/02\/2022 09:34 (sandra)<\/b>The tenants are likely to be home however if they are not, please collect management keys.Hi Security Please release management keys to reddans only on Wednesday 16th Feb39 King Street - Front Door 98 B539 King Street - Flat 5103 B5<\/p>

18\/02\/2022 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51779","activity_ticket_id":"49722","ticket_reference":"HDT50803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extract and smell coming into shop","ticket_address_1":"30 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rupert Street ","cs_id":"1669","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1669","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/22","activity_end":"2022-01-17 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61158","activity_notes":"investigatev extract and smell ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 15:27 (System)<\/b>Ticket Created<\/p>

17\/01\/2022 16:47 (roy)<\/b>Went straight onto roof but still could find no problems.Third visit.Needs extract expert<\/p>

18\/01\/2022 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51780","activity_ticket_id":"49724","ticket_reference":"HDT50805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors off their rails ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/22","activity_end":"2022-01-20 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61159","activity_notes":"wardrobe doors off their rails between 12 -6pm keys tenant may or may not be home ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 15:35 (System)<\/b>Ticket Created<\/p>

20\/01\/2022 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51781","activity_ticket_id":"49725","ticket_reference":"HDT50806","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"paving slabs ","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/22","activity_end":"2022-01-27 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61160","activity_notes":"paving slabs Do you have an engineer available to the 27th Jan @8am to remove some slabs from the flat roof in order for our abseiling contractor attend to and carry out a survey and put them back once completed? will take about half an hour ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 15:38 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 11:56 (travis)<\/b>Removed steel ladder.<\/p>

27\/01\/2022 09:18 (travis)<\/b>Attended and found the slabs to be removed are actuallyRoof slates,fixed to timber board.Removed, survey completed and refitted slates .<\/p>

27\/01\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51782","activity_ticket_id":"49723","ticket_reference":"HDT50804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light on roof ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/22","activity_end":"2022-01-17 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61161","activity_notes":"light on roof This has previously been fixed. However, it is still filling up with water and causing the fuse to flick. ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 15:32 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 06:05 (alan)<\/b>Replace faulty light on roof <\/p>

11\/02\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51783","activity_ticket_id":"49710","ticket_reference":"HDT50791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50790 Follow-Up - shower needs to be resealed in 4.1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/01\/22","activity_end":"2022-01-17 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61162","activity_notes":"Ceiling needs to be fixed in 3.2ceiling needs painting ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 15:41 (travis)<\/b>Repair damaged ceiling,Replacement of mastic seal in apartment above.<\/p>

03\/03\/2022 13:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51784","activity_ticket_id":"49721","ticket_reference":"HDT50802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher keeps flooding","ticket_address_1":"Flat 5","ticket_address_2":"17-21 Tavistock St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1746","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1746","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/01\/22","activity_end":"2022-01-17 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61163","activity_notes":"dishwasher keeps flooding","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 14:35 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51785","activity_ticket_id":"49720","ticket_reference":"HDT50801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet hinges need replacing ","ticket_address_1":"Flat 4","ticket_address_2":"82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1808","cs_address_2":"82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1808","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/01\/22","activity_end":"2022-01-17 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61164","activity_notes":"toilet hinges need replacing ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 14:31 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:26 (dan)<\/b>New seat to be collected and fitted Wednesday<\/p>

20\/01\/2022 12:22 (dan)<\/b>Replaced seat<\/p>

20\/01\/2022 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51786","activity_ticket_id":"49726","ticket_reference":"HDT50807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test - 15th February ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61165","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 16:30 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 07:00 (alan)<\/b>Electrical inspection <\/p>

16\/02\/2022 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51787","activity_ticket_id":"49727","ticket_reference":"HDT50808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test - 15 February ","ticket_address_1":"3rrd floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rrd floor Flat ","cs_id":"1809","cs_address_2":"5 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1809","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61166","activity_notes":"5 Year Fixed Wiring Test - 15 February ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 16:31 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 20:25 (alan)<\/b>Electrical inspection <\/p>

17\/02\/2022 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51788","activity_ticket_id":"49728","ticket_reference":"HDT50809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test - 15th February ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Stree","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"Flat 5","cs_id":"1230","cs_address_2":"37-38 Gerrard Stree","cs_town":"London","cs_postcode":"W2","ticket_client_site":"1230","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61167","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 16:32 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 20:23 (alan)<\/b>Electrical inspection <\/p>

17\/02\/2022 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51789","activity_ticket_id":"49729","ticket_reference":"HDT50810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test - 15th February ","ticket_address_1":"Flat 4","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1588","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1588","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61168","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 16:32 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 20:24 (alan)<\/b>Electrical inspection <\/p>

17\/02\/2022 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51790","activity_ticket_id":"49730","ticket_reference":"HDT50811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test - 15th February ","ticket_address_1":"Flat 1, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61169","activity_notes":"Five Year Electrical test - 15th February ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2022 16:33 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 20:24 (alan)<\/b>Electrical inspection <\/p>

17\/02\/2022 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51791","activity_ticket_id":"49731","ticket_reference":"HDT50812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power to the whole flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/22","activity_end":"2022-01-18 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61170","activity_notes":"no power whole flat - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 09:58 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 09:36 (alan)<\/b>Called out to investigate sockets in flat tripping outFault found to be MCBOrdered replacement and to return next day to install<\/p>

20\/01\/2022 07:11 (alan)<\/b>Return to site and replace faulty MCB in distribution board<\/p>

20\/01\/2022 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51792","activity_ticket_id":"49732","ticket_reference":"HDT50813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14670 - New shower mixer ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/22","activity_end":"2022-01-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61171","activity_notes":"New shower mixer ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 08:06 (michaelk)<\/b>Attended site to replace bar mixer to shower. 195 total. Lee completed. <\/p>

20\/01\/2022 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51793","activity_ticket_id":"49733","ticket_reference":"HDT50814","ticket_client":"2124","client_name":"Stax Diner","ticket_title":"bent drain pipe","ticket_address_1":"Stax Diner","ticket_address_2":"1st Floor Kingly Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5PW","cs_address_1":"Stax Diner","cs_id":"1810","cs_address_2":"1st Floor Kingly Court ","cs_town":"London ","cs_postcode":"W1B 5PW","ticket_client_site":"1810","ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/01\/22","activity_end":"2022-01-18 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61172","activity_notes":"bent drain pipeI have a bent drain pipe and is giving us drain issues, ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 10:32 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:23 (dan)<\/b>Report sent, pipework inspection<\/p>

21\/01\/2022 12:05 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2022 12:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2022 12:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51794","activity_ticket_id":"49381","ticket_reference":"HDT50462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14577 - Replacement blinds ","ticket_address_1":"Flat 2.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.01, 8a Gerrard Street ","cs_id":"1362","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1362","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/22","activity_end":"2022-01-21 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61173","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2021 16:33 (jane)<\/b>New blinds due in early January 2022<\/p>

21\/01\/2022 15:07 (travis)<\/b>Removal of old blinds,New double blinds fitted,Disposal of old blinds.<\/p>

21\/01\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51795","activity_ticket_id":"49734","ticket_reference":"HDT50815","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"MDR\/JH\/14671 - Annual emergency lighting maintenance and testing and 6 monthly air conditioning and maintenance and servicing ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"890","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"890","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/22","activity_end":"2022-01-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61174","activity_notes":"Annual emergency lighting maintenance and testing and 6 monthly air conditioning and maintenance and servicing ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 10:46 (sandra)<\/b>Alan would like to attend here next Wednesday morning, to carry out annual emergency lighting the lights will be out for 3 hours email sent <\/p>

09\/02\/2022 12:11 (alan)<\/b>Emergency light inspection<\/p>

11\/02\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51796","activity_ticket_id":"49734","ticket_reference":"HDT50815","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"MDR\/JH\/14671 - Annual emergency lighting maintenance and testing and 6 monthly air conditioning and maintenance and servicing ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"890","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"890","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/01\/22","activity_end":"2022-01-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61175","activity_notes":"Annual emergency lighting maintenance and testing and 6 monthly air conditioning and maintenance and servicing ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2022 10:46 (sandra)<\/b>Alan would like to attend here next Wednesday morning, to carry out annual emergency lighting the lights will be out for 3 hours email sent <\/p>

09\/02\/2022 12:11 (alan)<\/b>Emergency light inspection<\/p>

11\/02\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51797","activity_ticket_id":"49515","ticket_reference":"HDT50596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap is constantly running wont turn off ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/22","activity_end":"2022-01-18 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61176","activity_notes":"tap is constantly running wont turn off ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2021 14:21 (System)<\/b>Ticket Created<\/p>

20\/12\/2021 21:09 (michaelk)<\/b>Attended site to investigate kitchen tap leak. Removed cold tap insert and tried to match with local supplier, but unfortunately we have had to order replacement inserts. 2hrs labour 95.<\/p>

21\/12\/2021 12:33 (sandra)<\/b>new tap on order <\/p>

20\/01\/2022 08:11 (michaelk)<\/b>Attended site to replace kitchen tap handle to insert. Sourced new grub screw and fitted to adapt handle after being drilled clear.<\/p>

20\/01\/2022 08:56 (jane)<\/b>(Ticket Closed)<\/p>

20\/01\/2022 09:04 (roy)<\/b>Replaced tap insert and eak has stopped but handle unable to fit.Had to drill out grub screw but colar inside damaged<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51798","activity_ticket_id":"49435","ticket_reference":"HDT50516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14551 - New door - PO200738318","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat 1","cs_id":"1564","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"1564","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/01\/22","activity_end":"2022-01-18 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61177","activity_notes":"New door - decoration required ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2022 14:42 (sandra)<\/b>emailed for Thursday 13th <\/p>

13\/01\/2022 11:45 (jane)<\/b>Requested access for Tuesday 18th January (needs two engineers)<\/p>

18\/01\/2022 15:16 (travis)<\/b>New main half hr fire door fitted to apartment,with all associated furniture and locks.Tested with tenant,Decoration will be required.<\/p>

23\/02\/2022 13:14 (dean)<\/b>Can we book for Monday please <\/p>

03\/03\/2022 13:41 (sandra)<\/b>asked to book for Thursday 10th <\/p>

14\/03\/2022 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51799","activity_ticket_id":"49688","ticket_reference":"HDT50769","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"The toilet door handle is broken and needs fixing , In addition would it be possible to order the hoover in the below link","ticket_address_1":"Flat B, Standbrook House, 2-5 Old Bond Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat B Stanbrook House","cs_id":"1799","cs_address_2":"2-5 Old Bond Street","cs_town":"London","cs_postcode":"W1S 4PD","ticket_client_site":"1799","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/22","activity_end":"2022-01-18 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61178","activity_notes":"To supply hoover to site ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2022 14:40 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 14:40 (jane)<\/b>Attending Friday afternoon <\/p>

13\/01\/2022 14:51 (jane)<\/b>Hoover on order with John Lewis, 5 days lead-time <\/p>

14\/01\/2022 16:22 (iain)<\/b>Repair to bathroom door handle.<\/p>

14\/01\/2022 16:45 (sandra)<\/b>(Ticket Closed)<\/p>

18\/01\/2022 15:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/01\/2022 09:53 (roy)<\/b>Hoover has been dropped off and placed outside flat.Tenant has been informed <\/p>

20\/01\/2022 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51800","activity_ticket_id":"49735","ticket_reference":"HDT50816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/22","activity_end":"2022-01-18 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61179","activity_notes":"list of works Kitchen: One of the electric stoves has stopped working Kitchen: The air vent has stopped working5)Bathroom: the air vent has stopped working\/malfunctionsAm wednesday ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 14:37 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 09:32 (alan)<\/b>No access <\/p>

20\/01\/2022 08:32 (jane)<\/b>Please attend Monday tenant may\/may not be home, please collect management keys in case.HI security Please release management keys to reddan on Monday 24th Jan38 Tavistock Street - Front Door 50 B538 Tavistock Street - Town House 54 B5<\/p>

20\/01\/2022 09:06 (roy)<\/b>Broken\/missing brackets for dishwasher door.Need new to refix door.Broken spout on tap.Need new but need to match one next to it or need to purchase two to match.New shower hose required<\/p>

25\/01\/2022 07:55 (roy)<\/b>Gave access for Repair Aid<\/p>

25\/01\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2022 15:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/02\/2022 15:41 (sandra)<\/b>arranging RAko engineer to attend. <\/p>

10\/02\/2022 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51801","activity_ticket_id":"49735","ticket_reference":"HDT50816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/22","activity_end":"2022-01-19 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61180","activity_notes":"repairaid 2.30 - 2.40 with keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 14:37 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 09:32 (alan)<\/b>No access <\/p>

20\/01\/2022 08:32 (jane)<\/b>Please attend Monday tenant may\/may not be home, please collect management keys in case.HI security Please release management keys to reddan on Monday 24th Jan38 Tavistock Street - Front Door 50 B538 Tavistock Street - Town House 54 B5<\/p>

20\/01\/2022 09:06 (roy)<\/b>Broken\/missing brackets for dishwasher door.Need new to refix door.Broken spout on tap.Need new but need to match one next to it or need to purchase two to match.New shower hose required<\/p>

25\/01\/2022 07:55 (roy)<\/b>Gave access for Repair Aid<\/p>

25\/01\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2022 15:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/02\/2022 15:41 (sandra)<\/b>arranging RAko engineer to attend. <\/p>

10\/02\/2022 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51802","activity_ticket_id":"49736","ticket_reference":"HDT50817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"go to the office and see Michael ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/01\/22","activity_end":"2022-01-18 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61181","activity_notes":"Can someone meet him tomorrow so he can show them the repairs required to the damaged fire door and frame to above (been kicked in by tenant)","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:37 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 14:07 (travis)<\/b>Works to top floor fire\/roof door,Alignment of door, lubrication to all moving parts, replacement of porceybteak bar\/tube.<\/p>

19\/01\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51803","activity_ticket_id":"49737","ticket_reference":"HDT50818","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"supply dehumidifier","ticket_address_1":"12-14 Hill Street ","ticket_address_2":"","ticket_town":"Richmond ","ticket_county":null,"ticket_postcode":"TW9 1TW","cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/01\/22","activity_end":"2022-01-18 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61182","activity_notes":"can the dehumidifer be picked up and returned now ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:39 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 10:03 (travis)<\/b>Collection\/hire of dehumidifier.<\/p>

28\/01\/2022 11:25 (travis)<\/b>Deliver\/set up dehumidifier.<\/p>

18\/02\/2022 11:15 (sandra)<\/b>emailed Juliette to ask if we can off hire the dehum<\/p>

28\/02\/2022 11:36 (sandra)<\/b>emailed to ask if dehum needs to be removed. <\/p>

01\/03\/2022 12:20 (travis)<\/b>Collection and off hire of dehumidifier (Battersea Tps).<\/p>

01\/03\/2022 15:55 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2022 11:41 (jane)<\/b>Hired from 27\/01\/2022 to 24\/02\/2022Large dehumidifier with circuit breaker <\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51804","activity_ticket_id":"49738","ticket_reference":"HDT50819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 4.1 from 3.2","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/01\/22","activity_end":"2022-01-18 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61183","activity_notes":"Leak into 4.1 from 3.2","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:45 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:25 (dan)<\/b>Tenant refused access via urban chic management<\/p>

20\/01\/2022 09:01 (roy)<\/b>Arrived and was leaking. Dried off but unable to find what is causing the leak. Condense pipe leaking and silicone needs doing but after running water it still did mot leak.Cut access panels and is damp behind cisterns but did not leak.Lee came up but no mater what we did it still didn't leak.Checked roof and gullies and all ok.NTR<\/p>

20\/01\/2022 15:41 (roy)<\/b>Attended with Alan and again water on floor of 3.2 but again ran water in 4.1 but no leak.Michael Reddan is attending on Friday<\/p>

21\/01\/2022 04:16 (alan)<\/b>Help Roy<\/p>

23\/01\/2022 20:09 (roy)<\/b>With Michael.Michael to quote to access via ceiling<\/p>

25\/01\/2022 10:26 (sandra)<\/b>asked for access Thursday <\/p>

25\/01\/2022 14:52 (sandra)<\/b>booked for Wednesday afternoon <\/p>

27\/01\/2022 06:54 (dan)<\/b>Leak investigation<\/p>

27\/01\/2022 13:08 (dan)<\/b>Removed pan, replaced toilet pan and cistern components, refixed and sealed pan, tested all, and fitted temp cover over tiles<\/p>

31\/01\/2022 14:31 (travis)<\/b>Tiling in bathroom .<\/p>

02\/02\/2022 08:23 (dean)<\/b>Done 230.00<\/p>

02\/02\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51805","activity_ticket_id":"49739","ticket_reference":"HDT50820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dimmer switch in the spare bedroom has now stopped working","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/01\/22","activity_end":"2022-01-18 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61184","activity_notes":"dimmer switch in the spare bedroom has now stopped working","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:51 (System)<\/b>Ticket Created<\/p>

20\/01\/2022 07:17 (alan)<\/b>Replace faulty dimmer switch in main room and master bedroom <\/p>

20\/01\/2022 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51806","activity_ticket_id":"49740","ticket_reference":"HDT50821","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"repair the broken letter boxes","ticket_address_1":"Standbrook House ","ticket_address_2":"2-5 Old Bond Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Standbrook House ","cs_id":"1114","cs_address_2":"2-5 Old Bond Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1114","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/01\/22","activity_end":"2022-01-18 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61185","activity_notes":"repair the broken letter boxesI know the 2nd and 4th are both broken but if all the others can be checked that would be appreciated.","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:52 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 09:28 (travis)<\/b>Repairs to x6 post boxes,All keeps removed, construction adhesive applied behind and refitted with stronger screws.Removed bottom left postbox hinges, straightened refitted and adjusted.<\/p>

19\/01\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51807","activity_ticket_id":"49741","ticket_reference":"HDT50822","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remedial Gas Safety works - replacement gas tap","ticket_address_1":"Flat 4.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1813","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1813","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/22","activity_end":"2022-01-19 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61186","activity_notes":"remedial Gas Safety works - replacement gas tap","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2022 09:17 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 10:18 (sandra)<\/b>booked for 11th April <\/p>

28\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51808","activity_ticket_id":"49738","ticket_reference":"HDT50819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 4.1 from 3.2","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/22","activity_end":"2022-01-19 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61187","activity_notes":"Leak into 4.1 from 3.2","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:45 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:25 (dan)<\/b>Tenant refused access via urban chic management<\/p>

20\/01\/2022 09:01 (roy)<\/b>Arrived and was leaking. Dried off but unable to find what is causing the leak. Condense pipe leaking and silicone needs doing but after running water it still did mot leak.Cut access panels and is damp behind cisterns but did not leak.Lee came up but no mater what we did it still didn't leak.Checked roof and gullies and all ok.NTR<\/p>

20\/01\/2022 15:41 (roy)<\/b>Attended with Alan and again water on floor of 3.2 but again ran water in 4.1 but no leak.Michael Reddan is attending on Friday<\/p>

21\/01\/2022 04:16 (alan)<\/b>Help Roy<\/p>

23\/01\/2022 20:09 (roy)<\/b>With Michael.Michael to quote to access via ceiling<\/p>

25\/01\/2022 10:26 (sandra)<\/b>asked for access Thursday <\/p>

25\/01\/2022 14:52 (sandra)<\/b>booked for Wednesday afternoon <\/p>

27\/01\/2022 06:54 (dan)<\/b>Leak investigation<\/p>

27\/01\/2022 13:08 (dan)<\/b>Removed pan, replaced toilet pan and cistern components, refixed and sealed pan, tested all, and fitted temp cover over tiles<\/p>

31\/01\/2022 14:31 (travis)<\/b>Tiling in bathroom .<\/p>

02\/02\/2022 08:23 (dean)<\/b>Done 230.00<\/p>

02\/02\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51809","activity_ticket_id":"49742","ticket_reference":"HDT50823","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"PAT testing to all of the estate offices","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/22","activity_end":"2022-01-19 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61188","activity_notes":"PAT testing to all of the estate offices","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 09:28 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 07:56 (roy)<\/b>Pat test office<\/p>

25\/01\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51810","activity_ticket_id":"49744","ticket_reference":"HDT50825","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"PAT testing to equipment in security office ","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/22","activity_end":"2022-01-19 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61189","activity_notes":"PAT testing to equipment in security office ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 09:32 (System)<\/b>Ticket Created<\/p>

23\/01\/2022 20:10 (roy)<\/b>Nightmare and very difficultPat test<\/p>

24\/01\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51811","activity_ticket_id":"49745","ticket_reference":"HDT50826","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Carry out PAT test to items in shower room","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/22","activity_end":"2022-01-19 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61190","activity_notes":"Carry out PAT test to items in shower room","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 09:39 (System)<\/b>Ticket Created<\/p>

23\/01\/2022 20:10 (roy)<\/b>Pat test<\/p>

24\/01\/2022 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51812","activity_ticket_id":"49735","ticket_reference":"HDT50816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/01\/22","activity_end":"2022-01-19 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61191","activity_notes":"list of works Kitchen: One of the electric stoves has stopped working Kitchen: The air vent has stopped workingKitchen: The wooden panel in front of the dishwasher has come undoneBathroom: One of the sink tap has come undone5)Bathroom: the air vent has stopped working\/malfunctions","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2022 14:37 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 09:32 (alan)<\/b>No access <\/p>

20\/01\/2022 08:32 (jane)<\/b>Please attend Monday tenant may\/may not be home, please collect management keys in case.HI security Please release management keys to reddan on Monday 24th Jan38 Tavistock Street - Front Door 50 B538 Tavistock Street - Town House 54 B5<\/p>

20\/01\/2022 09:06 (roy)<\/b>Broken\/missing brackets for dishwasher door.Need new to refix door.Broken spout on tap.Need new but need to match one next to it or need to purchase two to match.New shower hose required<\/p>

25\/01\/2022 07:55 (roy)<\/b>Gave access for Repair Aid<\/p>

25\/01\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2022 15:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/02\/2022 15:41 (sandra)<\/b>arranging RAko engineer to attend. <\/p>

10\/02\/2022 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51813","activity_ticket_id":"49585","ticket_reference":"HDT50666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/22","activity_end":"2022-01-19 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61192","activity_notes":"list of works 2 ) we noticed that the shower heads are still dripping, especially the hand shower. Is there any other way to fix this?","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 14:15 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 16:09 (sandra)<\/b>provisionally booked for Tuesday 11th between 10 - 2pm<\/p>

06\/01\/2022 13:39 (jane)<\/b>The appointment for Tuesday is fine please booked this in with the appliance engineer; also please could you book in the shower head issue at the same time on Tuesday between 10-2pm.The tenant will be in to provide access.<\/p>

12\/01\/2022 06:59 (dan)<\/b>New cartridge to be sourced<\/p>

20\/01\/2022 08:08 (michaelk)<\/b>Attended site to grease shower diverter to solve letting by issue. 2hrs labour 95. Lee completed. <\/p>

02\/02\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>

02\/02\/2022 12:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/02\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51814","activity_ticket_id":"49746","ticket_reference":"HDT50827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/C issues","ticket_address_1":"62 Tottenham Court Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Tottenham Court Road ","cs_id":"1815","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1815","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/01\/22","activity_end":"2022-01-19 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61193","activity_notes":"A\/C issues","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2022 12:28 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 15:58 (alan)<\/b>Supply access <\/p>

22\/02\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51815","activity_ticket_id":"49747","ticket_reference":"HDT50828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/C issues ","ticket_address_1":"34 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Goodge Street ","cs_id":"1816","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 2QL","ticket_client_site":"1816","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/01\/22","activity_end":"2022-01-19 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61194","activity_notes":"A\/C issues ","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2022 12:29 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 15:57 (alan)<\/b>Supply access<\/p>

07\/02\/2022 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51816","activity_ticket_id":"49748","ticket_reference":"HDT50830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The bracket holding this ceiling light in the kitchen has fallen out","ticket_address_1":"Flat 4","ticket_address_2":"4 New Row\/13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1819","cs_address_2":"4 New Row\/13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1819","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/22","activity_end":"2022-01-19 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61195","activity_notes":"The bracket holding this ceiling light in the kitchen has fallen out","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 14:19 (System)<\/b>Ticket Created<\/p>

20\/01\/2022 10:36 (alan)<\/b>Refix light in kitchen This flat 2<\/p>

20\/01\/2022 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51817","activity_ticket_id":"49750","ticket_reference":"HDT50831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance ","ticket_address_1":"Flat B","ticket_address_2":"22 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1820","cs_address_2":"22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1820","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/22","activity_end":"2022-01-21 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61196","activity_notes":"Gas and PAT compliance 21st ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 14:39 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 21:03 (michaelk)<\/b>Completed alarms, maintenance and pat testing. 75<\/p>

26\/01\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51818","activity_ticket_id":"49751","ticket_reference":"HDT50832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/22","activity_end":"2022-01-21 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61197","activity_notes":"PAT test only Fri 21st ","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2022 14:42 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51819","activity_ticket_id":"49752","ticket_reference":"HDT50833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test - Friday 21st","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/22","activity_end":"2022-01-21 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61198","activity_notes":"PAT test - Fri 21st","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 14:43 (System)<\/b>Ticket Created<\/p>

23\/01\/2022 20:06 (roy)<\/b>Pat test<\/p>

24\/01\/2022 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51820","activity_ticket_id":"49753","ticket_reference":"HDT50834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test Friday 28th - 8 and 9am - tenant home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/22","activity_end":"2022-01-28 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61199","activity_notes":"PAT test Friday 28th Flat 4, 23 charlotte street pat self isolating please book in for Friday 28th Jan between 8-9am. Will be home to provide access.","activity_timesheet":"1","ticket_notes_combined":"

19\/01\/2022 14:49 (System)<\/b>Ticket Created<\/p>

22\/01\/2022 20:55 (roy)<\/b>Pat test<\/p>

24\/01\/2022 10:01 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 10:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2022 13:01 (roy)<\/b>Pat test.Washing machine failed test<\/p>

28\/01\/2022 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51821","activity_ticket_id":"49754","ticket_reference":"HDT50835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bedroom door knob keeps braking and tenants have to put a door stop in the way","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/22","activity_end":"2022-01-19 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61200","activity_notes":"bedroom door knob keeps braking and tenants have to put a door stop in the way","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2022 15:25 (System)<\/b>Ticket Created<\/p>

20\/01\/2022 08:24 (jane)<\/b>Please attend today before 11.30am the tenants will be home to provide access<\/p>

20\/01\/2022 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51822","activity_ticket_id":"49755","ticket_reference":"HDT50836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14684 - Shower cartridge and extensions ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/22","activity_end":"2022-01-19 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61201","activity_notes":"We recently attended the above site to rectify a heating callout.The job was completed however the tenant reported to me that her shower temperature isn't working consistently. The boiler was ruled out and the other outlets are fine, which leaves the shower cartridge at fault.Cost to supply and fit ideal standard cartridge and extensions ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 11:09 (sandra)<\/b>parts on order <\/p>

21\/03\/2022 11:23 (sandra)<\/b>The tenant is going to be away on friday. Once she is back I will let you know to book it in.<\/p>

01\/04\/2022 11:40 (sandra)<\/b>emailed Deepa to ask if the tenant was back and if we can book in works <\/p>

01\/04\/2022 12:27 (sandra)<\/b>Email from Deepa I have contacted the tenant to confirm access however I have not heard back yet, as soon as I do I will let you know.<\/p>

22\/04\/2022 15:51 (sandra)<\/b>emailed for access again <\/p>

05\/05\/2022 11:53 (sandra)<\/b>emailed for access <\/p>

10\/05\/2022 07:28 (michaelk)<\/b>Attended site to remove faulty thermostatic cartridge and replace with new. Completed installation and tested\/set the shower temperature range. 4hrs labour, total 351.16 ex vat.<\/p>

10\/05\/2022 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51823","activity_ticket_id":"49756","ticket_reference":"HDT50837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14683 - Boiler replacement parts ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1785","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1785","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/22","activity_end":"2022-01-19 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61202","activity_notes":"Following gas inspection carried out to above, we found boiler with flooded expansion vessel and worn electrode which will require changing, to allow to change these parts, commission and leave boiler in full working order.Note; The expansion vessels are located beneath the flues which will need to be removed,( or the boiler )","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2022 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51824","activity_ticket_id":"49757","ticket_reference":"HDT50838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14683 - Boiler replacement parts ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1785","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1785","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/22","activity_end":"2022-01-19 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61203","activity_notes":"Following gas inspection carried out to above, we found boiler with flooded expansion vessel and worn electrode which will require changing, to allow to change these parts, commission and leave boiler in full working order.Note; The expansion vessels are located beneath the flues which will need to be removed,( or the boiler )","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 12:08 (michaelk)<\/b>Completed quoted boiler spares 341 ex vat.<\/p>

23\/02\/2022 13:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51825","activity_ticket_id":"49758","ticket_reference":"HDT50839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14682 - Replacement parts to boiler ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/22","activity_end":"2022-01-19 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61204","activity_notes":"Replacement parts to boiler ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 20:54 (michaelk)<\/b>Attended site to complete quoted works to boiler. Completed work and left fully operational. <\/p>

28\/01\/2022 08:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51826","activity_ticket_id":"49759","ticket_reference":"HDT50840","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/14672 - To supply to site 2No x 20L Greasebeta Liquid Fat Digester Aminite ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/22","activity_end":"2022-01-19 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61205","activity_notes":"To supply to site 2No x 20L Greasebeta Liquid Fat Digester Amnite ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:18 (jane)<\/b>Greasebeta liquid fat digester x 2No on order, 1 - 2 day lead-time <\/p>

24\/01\/2022 11:55 (alan)<\/b>Job completed <\/p>

24\/01\/2022 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51827","activity_ticket_id":"49761","ticket_reference":"HDT50842","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"outside gutter to be cleared ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/01\/22","activity_end":"2022-01-28 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61206","activity_notes":"outside gutter to be cleared at 8 am with TravisFriday at 6am to do the tap","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:15 (System)<\/b>Ticket Created<\/p>

28\/01\/2022 11:27 (travis)<\/b>Fitting, may contain asbestos signage,Gutter clearance.<\/p>

31\/01\/2022 06:57 (dan)<\/b>Replaced stopcock and cleaned roof area<\/p>

31\/01\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51828","activity_ticket_id":"49761","ticket_reference":"HDT50842","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"outside gutter to be cleared ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12-14 Hill Street ","cs_id":"904","cs_address_2":"","cs_town":"Richmond ","cs_postcode":"TW9 1TW","ticket_client_site":"904","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/01\/22","activity_end":"2022-01-28 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61207","activity_notes":"outside gutter to be cleared at 8 am with DanDehumidifier to be dropped off in the basement of the hairdressersSign to be put up ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:15 (System)<\/b>Ticket Created<\/p>

28\/01\/2022 11:27 (travis)<\/b>Fitting, may contain asbestos signage,Gutter clearance.<\/p>

31\/01\/2022 06:57 (dan)<\/b>Replaced stopcock and cleaned roof area<\/p>

31\/01\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51829","activity_ticket_id":"49762","ticket_reference":"HDT50843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/22","activity_end":"2022-02-01 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61208","activity_notes":"Full Gas compliance without PAT test 1st Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:29 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:56 (michaelk)<\/b>Completed compliance testing. 140<\/p>

04\/02\/2022 10:06 (jane)<\/b>(Ticket Closed)<\/p>

22\/02\/2022 11:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2022 16:03 (sandra)<\/b>(Ticket Closed)<\/p>

23\/02\/2022 11:48 (michaelk)<\/b>Completed compliance testing. 145<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51830","activity_ticket_id":"49763","ticket_reference":"HDT50844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test ","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/22","activity_end":"2022-02-01 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61209","activity_notes":"Full Gas compliance without PAT test 1st Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:30 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 12:41 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

02\/02\/2022 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51831","activity_ticket_id":"49764","ticket_reference":"HDT50845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test 1st Feb","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/22","activity_end":"2022-02-01 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61210","activity_notes":"Full Gas compliance without PAT test 1st Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:31 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 12:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/02\/2022 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51832","activity_ticket_id":"49765","ticket_reference":"HDT50846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test 1st Feb","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/22","activity_end":"2022-02-01 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61211","activity_notes":"Full Gas compliance without PAT test 1st Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:33 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 12:05 (michaelk)<\/b>Completed compliance testing 140.<\/p>

23\/02\/2022 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51833","activity_ticket_id":"49766","ticket_reference":"HDT50847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test 1st Feb","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1111","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1111","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/22","activity_end":"2022-02-01 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61212","activity_notes":"Full Gas compliance without PAT test 1st Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:34 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 12:41 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

02\/02\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51834","activity_ticket_id":"49767","ticket_reference":"HDT50848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test 2nd Feb","ticket_address_1":"Flat 1","ticket_address_2":"9-10 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1207","cs_address_2":"9-10 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1207","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/22","activity_end":"2022-02-02 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61213","activity_notes":"Full Gas compliance without PAT test 2nd Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:36 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:54 (michaelk)<\/b>Completed compliance testing. 140<\/p>

04\/02\/2022 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51835","activity_ticket_id":"49768","ticket_reference":"HDT50849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test 2nd Feb","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/22","activity_end":"2022-02-02 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61214","activity_notes":"Full Gas compliance without PAT test 2nd Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:37 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:27 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

02\/02\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51836","activity_ticket_id":"49769","ticket_reference":"HDT50850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test 2nd Feb","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/22","activity_end":"2022-02-02 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61215","activity_notes":"Full Gas compliance without PAT test 2nd Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:38 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:27 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

02\/02\/2022 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51837","activity_ticket_id":"49770","ticket_reference":"HDT50851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test 2nd Feb","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/22","activity_end":"2022-02-02 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61216","activity_notes":"Full Gas compliance without PAT test 2nd Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:41 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:28 (michaelk)<\/b>Completed compliance testing. 140.<\/p>

02\/02\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51838","activity_ticket_id":"49771","ticket_reference":"HDT50852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test 2nd Feb","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/22","activity_end":"2022-02-02 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61217","activity_notes":"Full Gas compliance without PAT test 2nd Feb","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:43 (System)<\/b>Ticket Created<\/p>

08\/02\/2022 07:13 (michaelk)<\/b>Completed compliance testing. 145<\/p>

08\/02\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

22\/02\/2022 14:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2022 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51839","activity_ticket_id":"49772","ticket_reference":"HDT50853","ticket_client":"2124","client_name":"Stax Diner","ticket_title":"MDR\/JH\/14685 - Out of hours replacement pipework ","ticket_address_1":"Stax Diner","ticket_address_2":"1st Floor Kingly Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5PW","cs_address_1":"Stax Diner","cs_id":"1810","cs_address_2":"1st Floor Kingly Court ","cs_town":"London ","cs_postcode":"W1B 5PW","ticket_client_site":"1810","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/01\/22","activity_end":"2022-01-26 09:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61218","activity_notes":"Out of hours replacement pipework Wednesday at 6 am","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 15:51 (jane)<\/b>Sourcing pipes and fittings <\/p>

24\/01\/2022 15:59 (dan)<\/b>Collection of materials<\/p>

25\/01\/2022 10:27 (sandra)<\/b>booked for Wednesday morning at 6am <\/p>

26\/01\/2022 07:40 (dan)<\/b>Replaced soil pipe as quoted adding timber support under pipework<\/p>

26\/01\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51840","activity_ticket_id":"49773","ticket_reference":"HDT50854","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14679 - Emergency light remedial works ","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/22","activity_end":"2022-01-20 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61219","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 13:52 (alan)<\/b>Quoted works <\/p>

09\/03\/2022 13:52 (alan)<\/b>Complete quoted works <\/p>

09\/03\/2022 14:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51841","activity_ticket_id":"49774","ticket_reference":"HDT50855","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14678 - Emergency lighting remedial works ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/22","activity_end":"2022-01-20 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61220","activity_notes":"Emergency lighting remedial works ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 09:03 (alan)<\/b>Quoted works <\/p>

27\/01\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51842","activity_ticket_id":"49775","ticket_reference":"HDT50856","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14677 - replacement faulty emergency light fittings ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/22","activity_end":"2022-01-20 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61221","activity_notes":"replacement faulty emergency light fittings ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 08:26 (alan)<\/b>Quoted works <\/p>

26\/01\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51843","activity_ticket_id":"49776","ticket_reference":"HDT50857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A double socket along the hallway","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/22","activity_end":"2022-01-20 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61222","activity_notes":"A double socket along the hallwayto install a double socket for the cleaners hoover.The sockets is in the electrical cupboard and must be kept locked and the cleaners do not have access.Preferably to install on the 1st floor landing.","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 10:15 (System)<\/b>Ticket Created<\/p>

21\/01\/2022 06:28 (alan)<\/b>Install double socket in common parts <\/p>

21\/01\/2022 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51844","activity_ticket_id":"49777","ticket_reference":"HDT50858","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14687 - Access Control Cables ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/22","activity_end":"2022-01-20 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61223","activity_notes":"Access control cables ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 10:11 (alan)<\/b>Quoted works <\/p>

02\/02\/2022 10:12 (alan)<\/b>Quoted works <\/p>

02\/02\/2022 10:46 (roy)<\/b>Assist Alan running data cable<\/p>

02\/02\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51845","activity_ticket_id":"49778","ticket_reference":"HDT50859","ticket_client":"379","client_name":"Lord Phillimore","ticket_title":"For Friday morning - Issue with 3rd floor bathroom lights ","ticket_address_1":"23 Phillimore Gardens ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"23 Phillimore Gardens ","cs_id":"380","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1","ticket_client_site":"380","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/22","activity_end":"2022-01-25 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61224","activity_notes":"Tuesday 12 - 2pm - Issue with 3rd floor bathroom lights ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 10:39 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 13:40 (roy)<\/b>1 hr to get to site 1 hr to sort out parking 5 mins to do job 1 hr back Have just booked 2 hrs <\/p>

25\/01\/2022 13:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51846","activity_ticket_id":"49779","ticket_reference":"HDT50860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To tighten up a compression fitting in the basement lift\/Goods Room","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/22","activity_end":"2022-01-20 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61225","activity_notes":"To tighten up a compression fitting in the basement lift\/Goods Room","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 10:55 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 21:09 (michaelk)<\/b>Attended callout to repair pipework near goods lift. 1hr labour 50.Note; pipework relocation has been quoted.<\/p>

26\/01\/2022 11:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51847","activity_ticket_id":"49780","ticket_reference":"HDT50861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14646 - New Secondary Glazing - PO200745791","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/01\/22","activity_end":"2022-01-20 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61226","activity_notes":"New Secondary Glazing ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2022 11:07 (jane)<\/b>Whilst I'm away, please liaise with Jordi(tenant) on access.<\/p>

03\/03\/2022 09:14 (sandra)<\/b>booked 29 March ss<\/p>

13\/04\/2022 12:31 (sandra)<\/b>Booked for 9am on 4th May <\/p>

05\/05\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51848","activity_ticket_id":"49781","ticket_reference":"HDT50862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof tile fallen ","ticket_address_1":"21a Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Catherine Street","cs_id":"1716","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1716","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/22","activity_end":"2022-01-20 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61227","activity_notes":"21A Catherine Street there is a roof tile that has fallen out in the corridor area leaving a hole in the roof. Please can this be looked into ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 12:53 (System)<\/b>Ticket Created<\/p>

20\/01\/2022 18:15 (travis)<\/b>Replaced ceiling inspection panels using construction adhesive and locked in place with X2 retaining screws.<\/p>

21\/01\/2022 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51849","activity_ticket_id":"49782","ticket_reference":"HDT50863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - For Thursday 27th January at 10am - access via keys ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/22","activity_end":"2022-01-27 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61228","activity_notes":"Electrical issues - For Thursday 27th January at 10am - access via keys Look at the electrics in the bathroom. Only one of the lights works and the electric towel rail no longer heats.If Alan can call me on Thursday if the replacement of the distribution board goes past 3pm perhaps earlier if it is known there is a issue and will take longer","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 13:33 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 14:47 (alan)<\/b>Replace 4 blown lamps in bathroom Look at tail rail not working fault found to be element, Mike to return to replace <\/p>

17\/02\/2022 15:17 (dan)<\/b>Drained heating, removed towel rail and replaced element<\/p>

18\/02\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51850","activity_ticket_id":"49783","ticket_reference":"HDT50864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14690 - Replacement washer dryer ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/01\/22","activity_end":"2022-01-20 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61229","activity_notes":"Replacement washer dryer ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2022 13:50 (jane)<\/b>Please proceed. PO has been raise waiting for approval.Can you please liaise with the tenant for access when you have the appliance ready.dimitrios.lytras@hovarda.london<\/p>

09\/02\/2022 15:03 (sandra)<\/b>abanoned call out charge to addiain to take it to 24 Wellington street to add<\/p>

09\/02\/2022 15:04 (sandra)<\/b>new machine stored in commercial unit at 24 Wellington and then when RA fit 24a Newport Court they can take the old machine with them <\/p>

10\/02\/2022 11:10 (iain)<\/b>Supplied and fitted new integrated washer\/dryer, disposed of old.<\/p>

10\/02\/2022 12:31 (roy)<\/b>Desired old machine and hard wired new<\/p>

10\/02\/2022 15:15 (travis)<\/b>Fitment of washer\/dryer<\/p>

11\/02\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51851","activity_ticket_id":"49784","ticket_reference":"HDT50865","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/14634 - Replacement light fittings.","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/22","activity_end":"2022-01-20 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61230","activity_notes":"Replacement light fittings - Staircase 7 ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 09:22 (alan)<\/b>Quoted works <\/p>

31\/01\/2022 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51852","activity_ticket_id":"49785","ticket_reference":"HDT50866","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14686 - Annual Service to water heaters ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/22","activity_end":"2022-03-07 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61231","activity_notes":"Annual Service to water heaters To be carried out February, Alan has the date ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2022 14:27 (jane)<\/b>To be carried out in February <\/p>

02\/02\/2022 13:03 (jane)<\/b>2No x water heating servicing for next Thursday and Friday please (10th and 11th Feb)<\/p>

17\/02\/2022 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51853","activity_ticket_id":"49786","ticket_reference":"HDT50867","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Dripping noise in the bedroom ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/01\/22","activity_end":"2022-01-20 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61232","activity_notes":"Dripping noise in the bedroom Can we have a call out as the tenant in the top floor flat has reported the dripping noise in his bedroom, the receptionist has checked but can hear it but cannot see evidence as yet? Can someone come over today to investigate please? If you can confirm asap.","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 15:14 (System)<\/b>Ticket Created<\/p>

20\/01\/2022 15:44 (dan)<\/b>Commercial boiler thermostat fault, boiler engineer required<\/p>

20\/01\/2022 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51854","activity_ticket_id":"49786","ticket_reference":"HDT50867","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Dripping noise in the bedroom ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/22","activity_end":"2022-01-20 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61233","activity_notes":"UPDATECommercial boiler thermostat fault, boiler engineer requiredDripping noise in the bedroom Can we have a call out as the tenant in the top floor flat has reported the dripping noise in his bedroom, the receptionist has checked but can hear it but cannot see evidence as yet? Can someone come over today to investigate please? If you can confirm asap.","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2022 15:14 (System)<\/b>Ticket Created<\/p>

20\/01\/2022 15:44 (dan)<\/b>Commercial boiler thermostat fault, boiler engineer required<\/p>

20\/01\/2022 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51855","activity_ticket_id":"49738","ticket_reference":"HDT50819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 4.1 from 3.2","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/22","activity_end":"2022-01-20 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61234","activity_notes":"Leak into 4.1 from 3.2","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:45 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:25 (dan)<\/b>Tenant refused access via urban chic management<\/p>

20\/01\/2022 09:01 (roy)<\/b>Arrived and was leaking. Dried off but unable to find what is causing the leak. Condense pipe leaking and silicone needs doing but after running water it still did mot leak.Cut access panels and is damp behind cisterns but did not leak.Lee came up but no mater what we did it still didn't leak.Checked roof and gullies and all ok.NTR<\/p>

20\/01\/2022 15:41 (roy)<\/b>Attended with Alan and again water on floor of 3.2 but again ran water in 4.1 but no leak.Michael Reddan is attending on Friday<\/p>

21\/01\/2022 04:16 (alan)<\/b>Help Roy<\/p>

23\/01\/2022 20:09 (roy)<\/b>With Michael.Michael to quote to access via ceiling<\/p>

25\/01\/2022 10:26 (sandra)<\/b>asked for access Thursday <\/p>

25\/01\/2022 14:52 (sandra)<\/b>booked for Wednesday afternoon <\/p>

27\/01\/2022 06:54 (dan)<\/b>Leak investigation<\/p>

27\/01\/2022 13:08 (dan)<\/b>Removed pan, replaced toilet pan and cistern components, refixed and sealed pan, tested all, and fitted temp cover over tiles<\/p>

31\/01\/2022 14:31 (travis)<\/b>Tiling in bathroom .<\/p>

02\/02\/2022 08:23 (dean)<\/b>Done 230.00<\/p>

02\/02\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51856","activity_ticket_id":"49787","ticket_reference":"HDT50868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower knob not working ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/01\/22","activity_end":"2022-01-21 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61235","activity_notes":"shower knob not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2022 08:56 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 10:29 (sandra)<\/b>no reply from tenant on access <\/p>

02\/02\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51857","activity_ticket_id":"49788","ticket_reference":"HDT50869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1763","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1763","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/22","activity_end":"2022-01-21 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61236","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 09:12 (System)<\/b>Ticket Created<\/p>

23\/01\/2022 20:07 (roy)<\/b>Pat test<\/p>

24\/01\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51858","activity_ticket_id":"49789","ticket_reference":"HDT50870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Cranbourn Street ","cs_id":"1640","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1640","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/22","activity_end":"2022-01-21 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61237","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 09:15 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 07:54 (roy)<\/b>Pat test<\/p>

25\/01\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51859","activity_ticket_id":"49790","ticket_reference":"HDT50871","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"SW\/SW\/14659 - washer\/dryer repairs\/replacement","ticket_address_1":"19 William Mews ","ticket_address_2":"","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"19 William Mews ","cs_id":"1671","cs_address_2":"","cs_town":"LONDON ","cs_postcode":"SW1","ticket_client_site":"1671","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/01\/22","activity_end":"2022-01-21 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61238","activity_notes":"washer\/dryer repairs\/replacement","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2022 10:50 (sandra)<\/b>The washing machine at 19 William Mews is coming from AO.com, unfortunately both models the tenant has requested are out of stock, I have given them another alternative and programmed it in for Thursday 3rd February between 10 and 2pm, AO are holding the machine for me and Danny knows too this date (If you try not to book him up) but still waiting confirmation <\/p>

01\/02\/2022 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51860","activity_ticket_id":"49791","ticket_reference":"HDT50872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/22","activity_end":"2022-01-21 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61239","activity_notes":"no heating or hot water before 12 pm today ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 09:40 (System)<\/b>Ticket Created<\/p>

21\/01\/2022 13:02 (michaelk)<\/b>Attended site to investigate heating fault. Found system on high pressure, released and fired heating. Checked expansion vessel which was OK, so suspect tenant had put in too much pressure into system. Found a leak on the boiler flow which was repaired, however when checking recent faults, there was number of fan problems. Will send a quote to strip down and clean through heat exchanger. 2hrs labour 95.<\/p>

21\/01\/2022 15:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51861","activity_ticket_id":"49792","ticket_reference":"HDT50873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/22","activity_end":"2022-04-01 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61240","activity_notes":"wardrobe doorsMonday 10 - 11 am with keys can you take some photos of the brackets ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 10:15 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 10:09 (travis)<\/b>Take photos of problem sliding wardrobe brackets,and pass to office.<\/p>

16\/02\/2022 10:00 (sandra)<\/b>Measurements for wardrobe sliding door job are :- Underside measurements65mm,Top of wardrobe to ceiling 95mm,Depth 70mmMeasurements fall short of what is required,so I think this suggested system will not fit..<\/p>

03\/03\/2022 13:31 (sandra)<\/b>(Ticket Closed)<\/p>

11\/03\/2022 10:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/03\/2022 13:10 (sandra)<\/b>attending Monday 14th to weigh door <\/p>

14\/03\/2022 14:29 (sandra)<\/b>with keys <\/p>

15\/03\/2022 07:20 (dan)<\/b>Wardrobe doors<\/p>

15\/03\/2022 10:03 (sandra)<\/b>weighed door and sent to manufacturer for further information <\/p>

15\/03\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51862","activity_ticket_id":"49743","ticket_reference":"HDT50824","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"PAT testing to computer basement plant room ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/22","activity_end":"2022-01-21 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61241","activity_notes":"PAT testing to computer basement plant room ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 09:29 (System)<\/b>Ticket Created<\/p>

23\/01\/2022 20:08 (roy)<\/b>Pat test<\/p>

24\/01\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51863","activity_ticket_id":"49796","ticket_reference":"HDT50877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in common parts ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/22","activity_end":"2022-01-21 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61242","activity_notes":"no lights in common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 11:48 (System)<\/b>Ticket Created<\/p>

23\/01\/2022 09:52 (alan)<\/b>Called out to investigate lights in common parts not working Found MCB to be tripped, reset tested and left working <\/p>

24\/01\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51864","activity_ticket_id":"49561","ticket_reference":"HDT50642","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"HDT50639 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Charlotte Place","cs_id":"1757","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1757","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/22","activity_end":"2022-01-21 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61243","activity_notes":"Sourcing London Bar through Banham Locks ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 13:31 (travis)<\/b>Attended and cut out damaged wall,fitted timber board inside void to prevent further access through wall, replaced damaged plasterboard ready for decoration.<\/p>

05\/01\/2022 10:25 (travis)<\/b>Returned and cut away damaged wall,Double boarded to match existing,and tiled complete lower area, approximately 50 tiles @150mm sq.Will return tomorrow (early) to grout tiles.this only leaves the security bar on the residential to be fitted once delivered and decoration to complete this job.<\/p>

05\/01\/2022 12:40 (travis)<\/b>Collection of keys and return,In attendance with intercom engineer.<\/p>

05\/01\/2022 16:06 (sandra)<\/b>on order 2 days lead time <\/p>

06\/01\/2022 10:52 (travis)<\/b>Finished off tiling \/ grouting works in the delicatessen side of the break in.Awaiting security bar to complete.<\/p>

10\/01\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>

21\/01\/2022 13:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/01\/2022 13:41 (jane)<\/b>Sourcing London Bar through Banham Locks <\/p>

27\/01\/2022 14:28 (travis)<\/b>Key collection,Meet Banhams surveyor for new London bar works,Key return.<\/p>

01\/02\/2022 14:27 (travis)<\/b>Door bar fitted.<\/p>

01\/02\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51865","activity_ticket_id":"49804","ticket_reference":"HDT50885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14692 - Parts to boiler ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/22","activity_end":"2022-01-21 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61244","activity_notes":"Parts to boiler ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2022 07:01 (michaelk)<\/b>Completed quoted works 305 ex vat.<\/p>

08\/02\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51866","activity_ticket_id":"49808","ticket_reference":"HDT50889","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"Emergency Gas Switch ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/22","activity_end":"2022-01-21 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61245","activity_notes":"Emergency Gas Switch ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 15:41 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 21:05 (michaelk)<\/b>Attended site to investigate gas safety shut off valve, controls. Found emergency push button damaged, have ordered a replacement to fit on Wednesday 26th. 1 hr labour 50.<\/p>

26\/01\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51867","activity_ticket_id":"49809","ticket_reference":"HDT50890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14688 - Opera Quarter Winter Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"1821","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1821","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/22","activity_end":"2022-01-21 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61246","activity_notes":"Opera Quarter Winter Lights ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 08:59 (travis)<\/b>External lights removal.<\/p>

24\/01\/2022 20:18 (alan)<\/b>Take down lights<\/p>

25\/01\/2022 08:19 (travis)<\/b>Removal of external lights.<\/p>

25\/01\/2022 09:03 (alan)<\/b>Take down winter lights<\/p>

27\/01\/2022 09:02 (alan)<\/b>Drop off opera quarter lights to central cross and label up all light fittings<\/p>

27\/01\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51868","activity_ticket_id":"49809","ticket_reference":"HDT50890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14688 - Opera Quarter Winter Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"1821","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1821","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/22","activity_end":"2022-01-21 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61247","activity_notes":"Opera Quarter Winter Lights ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 08:59 (travis)<\/b>External lights removal.<\/p>

24\/01\/2022 20:18 (alan)<\/b>Take down lights<\/p>

25\/01\/2022 08:19 (travis)<\/b>Removal of external lights.<\/p>

25\/01\/2022 09:03 (alan)<\/b>Take down winter lights<\/p>

27\/01\/2022 09:02 (alan)<\/b>Drop off opera quarter lights to central cross and label up all light fittings<\/p>

27\/01\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51869","activity_ticket_id":"49810","ticket_reference":"HDT50891","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"Service boiler and radiator not working in bathroom ","ticket_address_1":"Flat 5","ticket_address_2":"12 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"611","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/22","activity_end":"2022-01-21 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61248","activity_notes":"Could we please find some time for Mike to service the boiler at King Street. As you know I am usually up in London from Tuesday through to end Thursday. At the same time we need someone to look at the radiator in the principal bathroom which apparently is not working. This is an electric radiator and I understand that Anthony has checked that the fuse is in working order and bled the radiator (if that is at all possible??). Could be something that Mike looks at to start with and if necessary we call out an electrician. Photos are attached.Next week I have a tricky week in that I will not be in London until Wednesday evening two funerals in one week! I think we would be best to look at something the following week commencing 31st January.","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2022 16:15 (System)<\/b>Ticket Created<\/p>

21\/01\/2022 16:17 (sandra)<\/b>emailed for Wednesday 2nd February at 9 am <\/p>

02\/03\/2022 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51870","activity_ticket_id":"49811","ticket_reference":"HDT50892","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Floor uneven - basement ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/22","activity_end":"2022-03-01 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61249","activity_notes":"Floor uneven Flooring uneven is basement by unit 7 (Sanfords unit), it is slight raised and causing a trip hazard, Randall will send a picture.","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 09:09 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 09:20 (sandra)<\/b>waiting for a threshold which is uneven - michael knows <\/p>

28\/02\/2022 09:36 (travis)<\/b>Fitted, purpose made angled threshold plate.<\/p>

28\/02\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

03\/03\/2022 15:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51871","activity_ticket_id":"49812","ticket_reference":"HDT50893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - blocked toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1825","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1825","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/22","activity_end":"2022-01-24 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61250","activity_notes":"Emergency call out - blocked toilet ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2022 09:18 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51872","activity_ticket_id":"49813","ticket_reference":"HDT50894","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 3 ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1077","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1077","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/22","activity_end":"2022-01-24 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61251","activity_notes":"Leak into Flat 3 Leak into Flat 3, 16 Little Newport - ceiling of the washing machine room. Living room light has turned itself off due to the leak. There is another apartment upstairs.","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 09:23 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 07:49 (roy)<\/b>Leak into flat below. Reset lights and boiler.Cleared and tested blocked shower<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51873","activity_ticket_id":"49814","ticket_reference":"HDT50895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/22","activity_end":"2022-01-24 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61252","activity_notes":"no heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 09:26 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 20:53 (michaelk)<\/b>Attended site to boiler failure. Traced fault to system pressure, which was recharged. Expansion vessel and boiler connections were inspected and the system checked for leaks. 2hrs labour 95<\/p>

26\/01\/2022 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51874","activity_ticket_id":"49815","ticket_reference":"HDT50896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/22","activity_end":"2022-01-24 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61253","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 09:29 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 07:51 (roy)<\/b>Replaced battwries in 3 different heating controls.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51875","activity_ticket_id":"49816","ticket_reference":"HDT50897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - leak through ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/22","activity_end":"2022-01-24 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61254","activity_notes":"Emergency call out ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 09:36 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 07:53 (roy)<\/b>Blocked toilet.Overflowing and leaking into flat below<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51876","activity_ticket_id":"49817","ticket_reference":"HDT50898","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call out - no hot water","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/22","activity_end":"2022-01-24 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61255","activity_notes":"Emergency call out - no hot water","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 09:54 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 07:53 (roy)<\/b>No hot water. Reset boiler and pump<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51877","activity_ticket_id":"49818","ticket_reference":"HDT50899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water","ticket_address_1":"Flat 2, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1428","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1428","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/22","activity_end":"2022-01-24 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61256","activity_notes":"no hot waterThe tenant has no hot water, tenant is likely to be home ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 11:19 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 20:55 (michaelk)<\/b>Attended site to investigate boiler failure. Traced system pressure to be the problem, recharged and checked boiler and system for leaks. 2hrs labour 95<\/p>

26\/01\/2022 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51878","activity_ticket_id":"49819","ticket_reference":"HDT50900","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak into Flat C from Flat E","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/01\/22","activity_end":"2022-01-24 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61257","activity_notes":"Leak into Flat C from Flat EYou will be able to have access to Flat C Tuesday morning when they are home and the keys to Flat E are in our office to be collected.","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 11:52 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 12:55 (dan)<\/b>Leak investigation, ariston invented cylinder appears to be leaking from within casing, service or replacement required<\/p>

25\/01\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>

28\/01\/2022 11:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/01\/2022 16:29 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the burner fan which requires changing. Inspected the hws cylinder and found that the immersion was leaking. The cylinder was isolated and made safe. Reported faults to office. 3hrs labour 140.<\/p>

31\/01\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51879","activity_ticket_id":"49820","ticket_reference":"HDT50901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water or heating or gas cooker ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/22","activity_end":"2022-01-24 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61258","activity_notes":"no hot water or heating or gas cooker ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 13:14 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 20:59 (michaelk)<\/b>Attended site to investigate reported heating fault. Problems were traced to the gas supply which was in arrears. I tried to initiate the emergency credit which had already been used. I informed the tenants that they need to resolve the issue with the gas supplier. Informed office that heaters may need to be supplied. 2hrs labour 95.<\/p>

26\/01\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51880","activity_ticket_id":"49821","ticket_reference":"HDT50902","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/22","activity_end":"2022-01-25 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61259","activity_notes":"PAT test Tuesday 10 - 12 pm collect keys knock first ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 13:29 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 11:42 (roy)<\/b>Pat test only<\/p>

25\/01\/2022 11:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51881","activity_ticket_id":"49822","ticket_reference":"HDT50903","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Repair to mesh on bin store.","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/22","activity_end":"2022-01-24 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61260","activity_notes":"Repair to mesh on bin store.","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 13:37 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 11:54 (travis)<\/b>Refitted\/repair to door mesh.<\/p>

25\/01\/2022 12:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51882","activity_ticket_id":"49823","ticket_reference":"HDT50904","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"door stop ","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/22","activity_end":"2022-01-24 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61261","activity_notes":"door stop ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 13:39 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 11:58 (travis)<\/b>Replacement\/reposition of door stop.<\/p>

25\/01\/2022 12:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51883","activity_ticket_id":"49824","ticket_reference":"HDT50905","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Secure step by the plant room area ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5-6 Mercer Walk","cs_id":"1769","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"1769","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/22","activity_end":"2022-01-24 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61262","activity_notes":"Secure step plant room area ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 13:40 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 11:55 (travis)<\/b>Bolted down step over on roof to stop movement.<\/p>

25\/01\/2022 12:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51884","activity_ticket_id":"49825","ticket_reference":"HDT50906","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove metal ladder from roof ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/22","activity_end":"2022-01-24 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61263","activity_notes":"Remove metal ladder from roof ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2022 13:43 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 12:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51885","activity_ticket_id":"49827","ticket_reference":"HDT50908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into flat ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1829","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1829","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/22","activity_end":"2022-01-24 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61264","activity_notes":"leak into flat tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 14:39 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 15:13 (sandra)<\/b>8 - 10 Tuesday morning. Tenant will be home <\/p>

25\/01\/2022 11:13 (roy)<\/b>Removed and replaced silicone around shower tray<\/p>

25\/01\/2022 11:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51886","activity_ticket_id":"49826","ticket_reference":"HDT50907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light fitting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/22","activity_end":"2022-01-27 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61265","activity_notes":"THURSDAY WITH TENANT AT 8 AM Hi - the ceiling light fixture in the living room is flickering and has been flickering for a few days.Can someone come and take a look at it?","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 13:50 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 14:48 (sandra)<\/b>emailed CLV for access <\/p>

26\/01\/2022 11:39 (sandra)<\/b>Thursday between 8 - 9 am with tenant <\/p>

27\/01\/2022 11:30 (roy)<\/b>Wrong bulb in place, non dimmable. Repkaced.Replaced dimmer module<\/p>

27\/01\/2022 11:33 (sandra)<\/b>(Ticket Closed)<\/p>

28\/01\/2022 09:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2022 09:53 (jane)<\/b>Returning, issue still with the lighting <\/p>

28\/01\/2022 16:43 (alan)<\/b>Replace faulty dimmer moduleTest and leave working<\/p>

31\/01\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51887","activity_ticket_id":"49828","ticket_reference":"HDT50909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 2 into flat 1","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/01\/22","activity_end":"2022-01-24 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61266","activity_notes":"leak from Flat 2 into flat 1","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 14:44 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 15:14 (sandra)<\/b>tenants home <\/p>

24\/01\/2022 15:58 (dan)<\/b>Leak investigation, return visit arranged for Tuesday, to replace grey sealant<\/p>

24\/01\/2022 16:14 (sandra)<\/b>Tuesday with keys <\/p>

25\/01\/2022 12:55 (dan)<\/b>Collected keys and materials, resealed shower enclosure<\/p>

25\/01\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51888","activity_ticket_id":"49793","ticket_reference":"HDT50874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test (29\/3\/22)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/22","activity_end":"2022-03-15 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61267","activity_notes":"5 Year Fixed Wiring Test (29\/3\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 10:35 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 19:46 (alan)<\/b>Electrical inspection <\/p>

29\/03\/2022 11:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51889","activity_ticket_id":"49794","ticket_reference":"HDT50875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test (29\/03\/2022)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"23-25 Garrick Street ","cs_id":"1822","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1822","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/22","activity_end":"2022-03-15 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61268","activity_notes":"5 Year Fixed Wiring Test (29\/03\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 10:44 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 14:30 (alan)<\/b>Electrical inspection <\/p>

01\/04\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51890","activity_ticket_id":"49795","ticket_reference":"HDT50876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (10\/03\/22)","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/22","activity_end":"2022-02-28 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61269","activity_notes":"Five Year Electrical test (10\/03\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 10:47 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 16:00 (alan)<\/b>Electrical inspection <\/p>

09\/03\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51891","activity_ticket_id":"49797","ticket_reference":"HDT50878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test (10\/05\/2022)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 New Row & 13 Goodwins Court - London, Central London, WC2N 4LH ","cs_id":"1538","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1538","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/22","activity_end":"2022-05-02 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61270","activity_notes":"5 Year Fixed Wiring Test (10\/05\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 11:50 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 13:22 (alan)<\/b>Electrical inspection <\/p>

04\/05\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51892","activity_ticket_id":"49798","ticket_reference":"HDT50879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test (08\/05\/2022)","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/22","activity_end":"2022-05-03 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61271","activity_notes":"5 Year Fixed Wiring Test (08\/05\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 11:52 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 13:21 (alan)<\/b>Electrical inspection <\/p>

04\/05\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51893","activity_ticket_id":"49799","ticket_reference":"HDT50880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (20\/04\/2022)","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Chandos Place ","cs_id":"1823","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HS","ticket_client_site":"1823","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/04\/22","activity_end":"2022-04-06 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61272","activity_notes":"Five Year Electrical test (20\/04\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 11:54 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 07:00 (alan)<\/b>Electrical inspection <\/p>

25\/04\/2022 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51894","activity_ticket_id":"49800","ticket_reference":"HDT50881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (23\/03\/2022)","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place ","cs_id":"1706","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1706","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/22","activity_end":"2022-03-09 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61273","activity_notes":"Five Year Electrical test (23\/03\/22)","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2022 11:56 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 14:50 (sandra)<\/b>(Ticket Closed)<\/p>

17\/03\/2022 14:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/03\/2022 14:56 (alan)<\/b>Electrical inspection <\/p>

17\/03\/2022 16:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51895","activity_ticket_id":"49801","ticket_reference":"HDT50882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (19\/05\/2022)","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/22","activity_end":"2022-05-05 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61274","activity_notes":"Five Year Electrical test (19\/05\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 11:58 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 11:54 (alan)<\/b>Electrical inspection <\/p>

04\/05\/2022 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51896","activity_ticket_id":"49802","ticket_reference":"HDT50883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (28\/04\/2022)","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/22","activity_end":"2022-04-14 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61275","activity_notes":"Five Year Electrical test (28\/04\/22)","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2022 12:00 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51897","activity_ticket_id":"49803","ticket_reference":"HDT50884","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (22\/05\/2022)","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/05\/22","activity_end":"2022-05-05 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61276","activity_notes":"Five Year Electrical test (22\/05\/55)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 12:01 (System)<\/b>Ticket Created<\/p>

21\/01\/2022 12:02 (sandra)<\/b>1350 price <\/p>

18\/05\/2022 15:41 (alan)<\/b>Electrical inspection <\/p>

20\/05\/2022 10:41 (alan)<\/b>Electrical inspection <\/p>

20\/05\/2022 10:42 (alan)<\/b>Complete electrical inspection <\/p>

20\/05\/2022 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51898","activity_ticket_id":"49805","ticket_reference":"HDT50886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (23\/03\/2022)","ticket_address_1":"38-39 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38-39 William IV Street ","cs_id":"1824","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1824","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/22","activity_end":"2022-03-08 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61277","activity_notes":"Five Year Electrical test (23\/03\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 15:24 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 13:06 (alan)<\/b>Electrical inspection <\/p>

22\/03\/2022 13:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51899","activity_ticket_id":"49806","ticket_reference":"HDT50887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (23\/03\/2022)","ticket_address_1":"44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44 Wellington Street ","cs_id":"1249","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1249","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/22","activity_end":"2022-03-08 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61278","activity_notes":"Five Year Electrical test (23\/03\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 15:32 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 12:21 (alan)<\/b>Electrical inspection <\/p>

21\/03\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51900","activity_ticket_id":"49807","ticket_reference":"HDT50888","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (23\/03\/2022)","ticket_address_1":"44a and 44b Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"44a and 44b Floral Street ","cs_id":"1699","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1699","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/22","activity_end":"2022-03-09 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61279","activity_notes":"Five Year Electrical test (23\/03\/22)","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 15:33 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 15:57 (sandra)<\/b>450 agreed <\/p>

25\/03\/2022 05:28 (alan)<\/b>Electrical inspection to 44a and 44b floral st<\/p>

25\/03\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51901","activity_ticket_id":"49829","ticket_reference":"HDT50910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test (27\/04\/22)","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/22","activity_end":"2022-04-13 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61280","activity_notes":"5 Year Fixed Wiring Test (27\/04\/22)","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 15:34 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 15:20 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51902","activity_ticket_id":"49830","ticket_reference":"HDT50911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring Test (15\/06\/2022)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/22","activity_end":"2022-06-01 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61281","activity_notes":"5 year fixed wiring Test (15\/06\/2022)","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 15:39 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 16:01 (sandra)<\/b>900<\/p>

20\/06\/2022 07:10 (alan)<\/b>Electrical inspection <\/p>

20\/06\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51903","activity_ticket_id":"49831","ticket_reference":"HDT50912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical (29\/06\/2022)","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1179","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1179","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/22","activity_end":"2022-06-15 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61282","activity_notes":"Five Year Electrical (29\/06\/2022)","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2022 15:42 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51904","activity_ticket_id":"49832","ticket_reference":"HDT50913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five year electrical (06\/06\/2022)","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"1830","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1830","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/22","activity_end":"2022-05-24 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61283","activity_notes":"Five year electrical (06\/06\/2022)","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 15:45 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 07:28 (alan)<\/b>Electrical inspection <\/p>

09\/06\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51905","activity_ticket_id":"49834","ticket_reference":"HDT50915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine ","ticket_address_1":"Flat 14","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"1349","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1349","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/01\/22","activity_end":"2022-01-24 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61284","activity_notes":"This washing machine is leaking, our maintenance have advised its the seal.","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2022 16:57 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 08:43 (sandra)<\/b>booked for 1\/2 10 - 2pmPlease call Alex - Mobile: +44(0)779 328 715930 minutes before you arrive <\/p>

02\/02\/2022 12:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51906","activity_ticket_id":"49835","ticket_reference":"HDT50916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove graffiti","ticket_address_1":"Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Rupert Court ","cs_id":"1832","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1832","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/22","activity_end":"2022-01-25 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61285","activity_notes":"remove graffitiPlease can a job be raised to clear three areas of graffiti on Rupert Court.2 @ adjoining brown doors - Wardour Street end1@ Rupert Street end on the wall opposite Blue Post","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 09:01 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 11:07 (travis)<\/b>Graffiti removal, prepare walls, painting ect.Also given another area of graffiti to remove.<\/p>

26\/01\/2022 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51907","activity_ticket_id":"49836","ticket_reference":"HDT50917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken toilet seat - THURSDAY 1.30 27TH","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Egmont House","cs_id":"1753","cs_address_2":"Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1753","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/22","activity_end":"2022-01-27 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61286","activity_notes":"Broken toilet seat - THURSDAY AT 1.30 WITH TENANT allanb68@gmail.com","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 09:06 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 10:47 (sandra)<\/b>emailed tenant for access <\/p>

27\/01\/2022 14:06 (dan)<\/b>Replacement seat ordered<\/p>

28\/01\/2022 08:57 (jane)<\/b>Toilet seat on order, 2-3 days lead-time <\/p>

10\/02\/2022 11:12 (iain)<\/b>Supplied and fitted new toilet seat.Repaired pop up waste.Taken details for a new blind in the bathroom.<\/p>

18\/02\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51908","activity_ticket_id":"49738","ticket_reference":"HDT50819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 4.1 from 3.2","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/01\/22","activity_end":"2022-01-26 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61287","activity_notes":"Leak into 4.1 from 3.2with keys but call 02079351096 077932847159 30 minutes before you arrive. Call Michael when on site ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:45 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:25 (dan)<\/b>Tenant refused access via urban chic management<\/p>

20\/01\/2022 09:01 (roy)<\/b>Arrived and was leaking. Dried off but unable to find what is causing the leak. Condense pipe leaking and silicone needs doing but after running water it still did mot leak.Cut access panels and is damp behind cisterns but did not leak.Lee came up but no mater what we did it still didn't leak.Checked roof and gullies and all ok.NTR<\/p>

20\/01\/2022 15:41 (roy)<\/b>Attended with Alan and again water on floor of 3.2 but again ran water in 4.1 but no leak.Michael Reddan is attending on Friday<\/p>

21\/01\/2022 04:16 (alan)<\/b>Help Roy<\/p>

23\/01\/2022 20:09 (roy)<\/b>With Michael.Michael to quote to access via ceiling<\/p>

25\/01\/2022 10:26 (sandra)<\/b>asked for access Thursday <\/p>

25\/01\/2022 14:52 (sandra)<\/b>booked for Wednesday afternoon <\/p>

27\/01\/2022 06:54 (dan)<\/b>Leak investigation<\/p>

27\/01\/2022 13:08 (dan)<\/b>Removed pan, replaced toilet pan and cistern components, refixed and sealed pan, tested all, and fitted temp cover over tiles<\/p>

31\/01\/2022 14:31 (travis)<\/b>Tiling in bathroom .<\/p>

02\/02\/2022 08:23 (dean)<\/b>Done 230.00<\/p>

02\/02\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51909","activity_ticket_id":"49837","ticket_reference":"HDT50918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked sink ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/01\/22","activity_end":"2022-01-25 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61288","activity_notes":"Flat 2.1, 16a Rupert st. The sink in my ensuite seems blocked, when it fills with water it takes a long time to drain, Ive bought drain unblocker but nothing changed.","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2022 10:41 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 10:24 (sandra)<\/b>(Ticket Closed)<\/p>

27\/01\/2022 10:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/01\/2022 11:48 (sandra)<\/b>no access given <\/p>

27\/01\/2022 11:50 (sandra)<\/b>emailed and asked if they want it cancelled as no reply for access <\/p>

27\/01\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2022 16:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/02\/2022 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51910","activity_ticket_id":"49838","ticket_reference":"HDT50919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1 and Flat A leak ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place ","cs_id":"1706","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1706","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/01\/22","activity_end":"2022-01-25 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61289","activity_notes":"Flat 1 and Flat A leak Please could you attend today the tenant in flat A has reported a leak; as per attached.Please collect management keys for both flats.","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 10:43 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 11:45 (dan)<\/b>Removed bath panel and tested all, found cracked tiles to be cause of leak and carried out temp repair, tiles will require replacing<\/p>

25\/01\/2022 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51911","activity_ticket_id":"49839","ticket_reference":"HDT50920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom is not working ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/01\/22","activity_end":"2022-01-25 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61290","activity_notes":"intercom is not working ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2022 11:12 (System)<\/b>Ticket Created<\/p>

28\/01\/2022 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51912","activity_ticket_id":"49833","ticket_reference":"HDT50914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flashing light in living room ","ticket_address_1":"Flat 3.3","ticket_address_2":"13-17 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1831","cs_address_2":"13-17 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PJ","ticket_client_site":"1831","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/22","activity_end":"2022-01-25 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61291","activity_notes":"Flashing light in living room ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2022 16:50 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 14:25 (sandra)<\/b>EMAILED CHARLOTTE NO REPLY YET <\/p>

27\/01\/2022 12:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51913","activity_ticket_id":"49753","ticket_reference":"HDT50834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test Friday 28th - 8 and 9am - tenant home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/22","activity_end":"2022-01-25 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61292","activity_notes":"PAT test Friday 28th Flat 4, 23 charlotte street pat self isolating please book in for Friday 28th Jan between 8-9am. Will be home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 14:49 (System)<\/b>Ticket Created<\/p>

22\/01\/2022 20:55 (roy)<\/b>Pat test<\/p>

24\/01\/2022 10:01 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 10:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2022 13:01 (roy)<\/b>Pat test.Washing machine failed test<\/p>

28\/01\/2022 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51914","activity_ticket_id":"49320","ticket_reference":"HDT50401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Programmer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1668","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1668","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/22","activity_end":"2022-01-25 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61293","activity_notes":"after Philimore - can you use keys and access and call Mike as they have no heating here ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 09:33 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 13:06 (michaelk)<\/b>Attended site to investigate heating. Found timeswitch lcd display faulty, replacement required. I have ordered the new part and the tenant has controllable heating in the meantime. 1hr labour 50.<\/p>

13\/12\/2021 13:46 (sandra)<\/b>rebooked for 13th January at 9 am <\/p>

16\/12\/2021 16:42 (jane)<\/b>The tenant will be home to provide access on Thursday 13th Jan at 9am <\/p>

13\/01\/2022 20:51 (michaelk)<\/b>Attended site to replace faulty heating timeswitch. 2hrs labour, total 160ex vat.<\/p>

17\/01\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 12:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2022 15:51 (roy)<\/b>Heating up and running but Michael needs to fit new control panel<\/p>

25\/01\/2022 15:55 (sandra)<\/b>heating working ntr to fit new control panel<\/p>

02\/02\/2022 12:54 (michaelk)<\/b>Completed work, job was a call back, so no hours to book.<\/p>

02\/02\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51915","activity_ticket_id":"49841","ticket_reference":"HDT50922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out ","ticket_address_1":"2nd Floor ","ticket_address_2":"28-32 Rupert Street & 4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor ","cs_id":"1833","cs_address_2":"28-32 Rupert Street & 4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1833","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/01\/22","activity_end":"2022-01-26 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61294","activity_notes":"WEDNESDAY 26TH The light on the 2nd floor are not working - usually they are motion activated but now they are not turning on - they're in the corridor. We don't think it's to do with motion activation as the emergency green lights are always on and now they're off as well.","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 12:19 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 12:04 (sandra)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 12:07 (roy)<\/b>Reset fuse go all lights in the common parts.Found one light barely on and needs new fitting<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51916","activity_ticket_id":"49840","ticket_reference":"HDT50921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light fitting keeps falling out of its fitting","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/22","activity_end":"2022-01-25 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61295","activity_notes":"light fitting keeps falling out of its fitting - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 11:52 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>

27\/01\/2022 15:57 (roy)<\/b>Replaced light that kept falling down<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51917","activity_ticket_id":"49842","ticket_reference":"HDT50923","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Servicing of the pumps ","ticket_address_1":"5 Dryden Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Dryden Street","cs_id":"1834","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1834","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/01\/22","activity_end":"2022-01-25 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61296","activity_notes":"Servicing of the pumps ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2022 13:48 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 13:49 (jane)<\/b>750.00 plus VAT plus 20% on cost <\/p>

02\/02\/2022 09:52 (jane)<\/b>Please could we attend 07.02.2022 pm for the new serviceEngineers attending will be Larry Wheeler and Carlo Morena<\/p>

02\/02\/2022 09:52 (jane)<\/b>Job 200486 we will put off until pumps have been installed<\/p>

22\/02\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>

05\/04\/2022 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 10:36 (sandra)<\/b>provisionally booked 13\/5 8.30 - 5pm<\/p>

16\/05\/2022 10:42 (jane)<\/b>Tuesday 24th May 8am Engineers attending will be Larry Wheeler AE19 YJX and Harry Cunningham<\/p>

24\/05\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51918","activity_ticket_id":"49843","ticket_reference":"HDT50924","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Gas safety test and service ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/22","activity_end":"2022-02-03 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61297","activity_notes":"they are chasing this one now Gas safety test and service concierge has the keys Thursday 3rd ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 14:17 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 14:21 (sandra)<\/b>provisionally booked for Monday <\/p>

22\/02\/2022 14:34 (michaelk)<\/b>Attended site to complete safety cert and service. Completed work. 110.Note; flue section and seals to be changed.<\/p>

22\/02\/2022 14:37 (michaelk)<\/b>Attended site to replace damaged flue section and to replace any seals showing signs of damage.Completed work and left fully operational. 3hrs labour plus parts. Total 236 ex vat.<\/p>

22\/02\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51919","activity_ticket_id":"49844","ticket_reference":"HDT50925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen sink tap loose ","ticket_address_1":"fLAT 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"fLAT 1","cs_id":"1837","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1837","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/01\/22","activity_end":"2022-01-26 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61298","activity_notes":"DONT FORGET THIS ONE kitchen sink tap loose - WEDNESDAY AFTERNOON 1 - 3PM WITH TENANT The tenant has reported the mechanism under the kitchen sink that holds the tap upright\/in place came loose (or moved or broke, tenant not entirely sure as its a little tricky to see) and the kitchen tap is now leaning forward over into the sink. tenant has checked and cant see any leaking or anything; the kitchen tap very difficult to use for washing up","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 14:22 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 14:25 (sandra)<\/b>WEDNESDAY AFTERNOON WITH TENANT 1 - 3 PM<\/p>

27\/01\/2022 08:37 (roy)<\/b>Unable to connect broken bolt to tap to fix underneath.Also unable to turn off water supply to disconnect tap.Need assistance<\/p>

27\/01\/2022 12:37 (dan)<\/b>Carried out repairs to tap<\/p>

27\/01\/2022 13:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51920","activity_ticket_id":"49320","ticket_reference":"HDT50401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Programmer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1668","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1668","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/22","activity_end":"2022-01-25 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61299","activity_notes":"fit new control panel ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2021 09:33 (System)<\/b>Ticket Created<\/p>

29\/11\/2021 13:06 (michaelk)<\/b>Attended site to investigate heating. Found timeswitch lcd display faulty, replacement required. I have ordered the new part and the tenant has controllable heating in the meantime. 1hr labour 50.<\/p>

13\/12\/2021 13:46 (sandra)<\/b>rebooked for 13th January at 9 am <\/p>

16\/12\/2021 16:42 (jane)<\/b>The tenant will be home to provide access on Thursday 13th Jan at 9am <\/p>

13\/01\/2022 20:51 (michaelk)<\/b>Attended site to replace faulty heating timeswitch. 2hrs labour, total 160ex vat.<\/p>

17\/01\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2022 12:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2022 15:51 (roy)<\/b>Heating up and running but Michael needs to fit new control panel<\/p>

25\/01\/2022 15:55 (sandra)<\/b>heating working ntr to fit new control panel<\/p>

02\/02\/2022 12:54 (michaelk)<\/b>Completed work, job was a call back, so no hours to book.<\/p>

02\/02\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51921","activity_ticket_id":"49845","ticket_reference":"HDT50926","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to put old extractor hood back on wall","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1320","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1320","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/22","activity_end":"2022-01-25 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61300","activity_notes":"to put old extractor hood back on wall8 am with tenant Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 16:14 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 11:35 (sandra)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 12:09 (roy)<\/b>Refitted extractor cooker hood.Waiting for new<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51922","activity_ticket_id":"49846","ticket_reference":"HDT50927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"attend today the tenant has reported no heating hot water.","ticket_address_1":"Flat 3","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/01\/22","activity_end":"2022-01-26 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61301","activity_notes":"attend today the tenant has reported no heating hot water.Please collect management keys.Hi Security Please release management keys to reddans today only.55-57 St Martins Lane\/Goodwins House - Front and Storage Door26 B6 55-57 St Martins Lane\/Goodwins House - Flat 329 B6","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 08:47 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 11:51 (michaelk)<\/b>Attended site to investigate heating. Found heating controls with flat batteries. Changed batteries and paired controls to boiler and left fully operational. 2hrs labour plus parts. Total 99 ex vat.Note; whilst pairing the controls to the boiler, I noticed a short on the electrodes when starting. I'll forward a quote to replace.<\/p>

26\/01\/2022 12:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51923","activity_ticket_id":"49847","ticket_reference":"HDT50928","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14680 - Remedial works following Emergency light test ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/01\/22","activity_end":"2022-01-26 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61302","activity_notes":"Remedial works following Emergency light test ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 06:19 (alan)<\/b>Quoted works <\/p>

27\/02\/2022 17:54 (alan)<\/b>Quoted works <\/p>

15\/03\/2022 11:29 (alan)<\/b>Complete quoted works<\/p>

15\/03\/2022 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51924","activity_ticket_id":"49848","ticket_reference":"HDT50929","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"footfall camera ","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/01\/22","activity_end":"2022-01-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61303","activity_notes":"Fix Footfall camera back onto the wall, attendance to be made before Monday 31st due to important visitor attending site.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 11:00 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 13:30 (travis)<\/b>Fix camera back onto wall.<\/p>

26\/01\/2022 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51925","activity_ticket_id":"49849","ticket_reference":"HDT50930","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove Hoarding ","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/01\/22","activity_end":"2022-01-26 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61304","activity_notes":"Remove Hoarding Remove a hoarding from Old Brewers Yard, attendance to be made before Monday 31st due to important visitor attending site, FM to be contacted before attendance is made.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 11:05 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 16:37 (travis)<\/b>Removal of hoarding.<\/p>

27\/01\/2022 14:31 (travis)<\/b>Opening up works,New doorway.<\/p>

27\/01\/2022 16:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51926","activity_ticket_id":"49851","ticket_reference":"HDT50932","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"small cage ","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/01\/22","activity_end":"2022-01-26 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61305","activity_notes":"small cage To supple a small cage for the liquid containers in the basement of Mercers Walk, attendance to be made before Monday 31st due to important visitor attending site, FM to be contacted before attendance is made.","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2022 11:07 (System)<\/b>Ticket Created<\/p>

01\/02\/2022 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51927","activity_ticket_id":"49850","ticket_reference":"HDT50931","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install steps and a hand rail ","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/01\/22","activity_end":"2022-01-26 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61306","activity_notes":"install steps and a hand rail Install steps and a hand rail, attendance to be made before Monday 31st due to important visitor attending site, FM to be contacted before attendance is made.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 11:06 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 16:40 (travis)<\/b>Make steps\/handrail.<\/p>

27\/01\/2022 14:33 (travis)<\/b>Make steps and make\/fit safety handrail.<\/p>

27\/01\/2022 16:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51928","activity_ticket_id":"49852","ticket_reference":"HDT50933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights are out ","ticket_address_1":"13 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Macclesfield Street ","cs_id":"1151","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1151","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/01\/22","activity_end":"2022-01-26 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61307","activity_notes":"lights are out - for TODAY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 11:12 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 11:12 (sandra)<\/b>Please could you look at the lights at 13A MS as cleaner reports lights out <\/p>

26\/01\/2022 12:02 (sandra)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 12:07 (roy)<\/b>Reset emergency key switch.All ok<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51929","activity_ticket_id":"49853","ticket_reference":"HDT50934","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"DS\/JH\/14521 - Redecoration works ","ticket_address_1":"Flat 30, Heron Place ","ticket_address_2":"9 Thayer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 3JL","cs_address_1":"Flat 30, Heron Place ","cs_id":"1494","cs_address_2":"9 Thayer Street ","cs_town":"London","cs_postcode":"W1U 3JL","ticket_client_site":"1494","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/01\/22","activity_end":"2022-01-26 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61308","activity_notes":"Redecoration works w\/c 7 or 14th February works for the tenant. can you give me a date please ","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2022 09:53 (dean)<\/b>Booked for Monday <\/p>

09\/03\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51930","activity_ticket_id":"49854","ticket_reference":"HDT50935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Chinese Information and Advisory Centre ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/01\/22","activity_end":"2022-01-26 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61309","activity_notes":"Chinese Information and Advisory Centre Please could I raise an urgent job for someone to install 30-40 picture frames as shown in the photo and then touch up and fill some holes which have been left in the walls and damage from previous drilling. This is at the Chinese Information and Advisory Centre at 2 Gerrard Place who have a VIP visit on Monday.","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2022 11:52 (System)<\/b>Ticket Created<\/p>

26\/01\/2022 12:41 (sandra)<\/b>booked Thursday <\/p>

31\/01\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51931","activity_ticket_id":"49715","ticket_reference":"HDT50796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"appliances ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/01\/22","activity_end":"2022-01-26 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61310","activity_notes":"FridgeThe fridge internally is leaking","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2022 10:40 (System)<\/b>Ticket Created<\/p>

21\/01\/2022 13:22 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2022 20:13 (roy)<\/b>Repair aid access<\/p>

26\/01\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2022 12:51 (sandra)<\/b>overlooked the fridge. 1\/2 10 - 2pm to take a look <\/p>

02\/02\/2022 11:21 (jane)<\/b>The engineer found that freezer door and seal have failed and need to be replaced, parts on order <\/p>

02\/02\/2022 11:31 (sandra)<\/b>The Fridge\/freezer Acc at Flat 5, 39 King Street, London, Greater London, WC2E 8JS has been tested.The engineer found that freezer door and seal have failed and need to be replaced.Please find the quote below and let us know how you would like to proceed.Thank you Best RegardsNina Booking notificationRef. number: 39712WC2E 8JS26012022Client Reference: HDT50796Job status: Part NeededJob detailsType: Fridge\/freezer AccMake: SiemensModel: KU15LA60GB\/02Serial Number: 9405 000007Date of visit: 01 February 2022Contact Name and AddressTitle: MsFirst Name: xLast Name: xCompany: Reddan BuildersAddress: Flat 5, 39 King Street, London, Greater London, WC2E 8JS WC2E 8JSPhone: xE-mail: update@reddan.co.ukPrice ListInvoiceDescriptionTypeEx. VATInc. VATPaidDate0DiagnosticD.C. 35.00 42.00No01 Feb 2022 0LabourL.C. 35.00 42.00No0Evaporator Door and SealingP.C 93.11 111.73NoTotal 163.11 195.73 ________________________________________<\/p>

02\/02\/2022 11:36 (sandra)<\/b>repairaid to fit parts when available <\/p>

10\/02\/2022 11:19 (sandra)<\/b>We are looking to arrange a visit to complete the fridge\/freezer repair at the below mentioned address. Can we send our engineer back on Wednesday, 16\/02, in the afternoon between 12pm and 4pm? <\/p>

11\/02\/2022 12:33 (sandra)<\/b>Deepa has stated that the tenant does not want any works carried out as the temporary fix seems to have worked and he is happy with it.<\/p>

14\/02\/2022 09:34 (sandra)<\/b>The tenants are likely to be home however if they are not, please collect management keys.Hi Security Please release management keys to reddans only on Wednesday 16th Feb39 King Street - Front Door 98 B539 King Street - Flat 5103 B5<\/p>

18\/02\/2022 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51932","activity_ticket_id":"49856","ticket_reference":"HDT50937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The sink in my ensuite seems blocked, when it fills with water it takes a long time to drain, I\u00e2\u20ac\u2122ve bought drain unblocker but nothing changed. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/22","activity_end":"2022-01-27 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61311","activity_notes":"THURSDAY MORNING 9 AM The sink in my ensuite seems blocked, when it fills with water it takes a long time to drain, Ive bought drain unblocker but nothing changed. ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 14:10 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 11:16 (dan)<\/b>Cleaned trap and mechanically cleaned waste pipe to clear blockage<\/p>

27\/01\/2022 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51933","activity_ticket_id":"49279","ticket_reference":"HDT50360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14587 - Install a booster pump - PO200735642","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 Wardour Street ","cs_id":"1368","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1368","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/01\/22","activity_end":"2022-01-26 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61312","activity_notes":"Install a booster pump","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2021 14:16 (jane)<\/b>Requested access for Wednesday 22nd December <\/p>

26\/01\/2022 11:45 (michaelk)<\/b>Supplied and fitted replacement gas safety shut off button, to kitchen.Left fully operational. 2hrs labour plus part. Total 133 ex vat.<\/p>

26\/01\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>

26\/01\/2022 14:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/03\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51934","activity_ticket_id":"49857","ticket_reference":"HDT50938","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"RH\/SW\/14462 - replacement of skirting and doors ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/01\/22","activity_end":"2022-01-26 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61313","activity_notes":"To supply and fit 8m of skirting board to basement.Decorate to match existing.","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2022 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51935","activity_ticket_id":"49855","ticket_reference":"HDT50936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken light and fire extinguisher ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/01\/22","activity_end":"2022-01-26 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61314","activity_notes":"broken light and fire extinguisher Could we please attend and fix the broken light fitting and re hang the fire extinguisher please?","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 12:43 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>

27\/01\/2022 15:56 (roy)<\/b>Refixed wall light Rehung fire extinguisher znd signs<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51936","activity_ticket_id":"49859","ticket_reference":"HDT50940","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove bike racks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/22","activity_end":"2022-01-27 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61315","activity_notes":"CAN Y0U ADVISE ME ON THIS Remove old bike racks and small items from Old Brewers Yard, this needs to be attended to by Friday 28th due to important visitor attending, Randall will confirm full details and send over a photo. ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 16:16 (System)<\/b>Ticket Created<\/p>

28\/01\/2022 11:27 (travis)<\/b>Rubbish disposal.<\/p>

28\/01\/2022 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51937","activity_ticket_id":"49858","ticket_reference":"HDT50939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom door ","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/22","activity_end":"2022-01-27 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61316","activity_notes":"WITH KEYS AFTER 11 AM TENANT MAY OR MAY NOT BE HOME Could you please send someone to check and fix the bathroom door in flat 5 at 25 Garrick Street. ?It seems that it is off the track and not closing, nor locking. Please let me know the attendance time\/day.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2022 15:40 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 13:36 (roy)<\/b>Refixed Sliding door<\/p>

27\/01\/2022 13:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51938","activity_ticket_id":"49860","ticket_reference":"HDT50941","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"change over 2 PC screens","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/22","activity_end":"2022-01-27 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61317","activity_notes":"-Two monitors need to be changed over at one particular desk (Amealia may have said PCs, however this is incorrect its monitors) -Two Clickshare units (small boxes) need to be fixed to the walls behind the monitor screens in two meeting rooms and the wires to be hidden\/grouped behind. ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 08:51 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:55 (roy)<\/b>Removed and replaced two computer screensOne data cable fitted ok but 2nd was wrong cable.Refixed with Ian two tv boxes so hidden behind tv<\/p>

02\/02\/2022 11:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51939","activity_ticket_id":"49844","ticket_reference":"HDT50925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen sink tap loose ","ticket_address_1":"fLAT 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"fLAT 1","cs_id":"1837","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1837","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/22","activity_end":"2022-01-27 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61318","activity_notes":"after 11 am today tenant home kitchen sink tap loose The tenant has reported the mechanism under the kitchen sink that holds the tap upright\/in place came loose (or moved or broke, tenant not entirely sure as its a little tricky to see) and the kitchen tap is now leaning forward over into the sink. tenant has checked and cant see any leaking or anything; the kitchen tap very difficult to use for washing up","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 14:22 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 14:25 (sandra)<\/b>WEDNESDAY AFTERNOON WITH TENANT 1 - 3 PM<\/p>

27\/01\/2022 08:37 (roy)<\/b>Unable to connect broken bolt to tap to fix underneath.Also unable to turn off water supply to disconnect tap.Need assistance<\/p>

27\/01\/2022 12:37 (dan)<\/b>Carried out repairs to tap<\/p>

27\/01\/2022 13:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51940","activity_ticket_id":"49862","ticket_reference":"HDT50943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating in the bedroom ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/22","activity_end":"2022-01-27 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61319","activity_notes":"no heating in the bedroom ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 10:17 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 20:52 (michaelk)<\/b>Attended site to investigate radiator in bedroom. Found radiator working, checked operation of trv, vented and left operational. 1hr labour 50<\/p>

28\/01\/2022 08:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51941","activity_ticket_id":"49863","ticket_reference":"HDT50944","ticket_client":"1961","client_name":"August Equity","ticket_title":"lights out some front of house","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/22","activity_end":"2022-01-27 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61320","activity_notes":"TUESDAY lights out some front of housePlease can you kindly send someone along to our office, we have various lights out, some of which are front of house making it look quite dark. ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 10:18 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:16 (alan)<\/b>Replace blown lamps in 4 fittings around office as needed <\/p>

02\/02\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51942","activity_ticket_id":"49865","ticket_reference":"HDT50946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"smoke alarms are beeping","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/22","activity_end":"2022-01-27 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61321","activity_notes":"smoke alarms are beepingcan you go here now ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 11:39 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 12:04 (roy)<\/b>Replaced 2 x batteries in alarms<\/p>

27\/01\/2022 13:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51943","activity_ticket_id":"49837","ticket_reference":"HDT50918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked sink ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/22","activity_end":"2022-01-27 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61322","activity_notes":"just go and knock for this one as the tenant is in Flat 2.1, 16a Rupert st. The sink in my ensuite seems blocked, when it fills with water it takes a long time to drain, Ive bought drain unblocker but nothing changed.","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2022 10:41 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 10:24 (sandra)<\/b>(Ticket Closed)<\/p>

27\/01\/2022 10:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/01\/2022 11:48 (sandra)<\/b>no access given <\/p>

27\/01\/2022 11:50 (sandra)<\/b>emailed and asked if they want it cancelled as no reply for access <\/p>

27\/01\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2022 16:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/02\/2022 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51944","activity_ticket_id":"49864","ticket_reference":"HDT50945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pipe ","ticket_address_1":"62-64 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62-64 Goodge Street ","cs_id":"1839","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1839","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/22","activity_end":"2022-01-31 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61323","activity_notes":"MONDAY water pipe we are on half floor (1st floor) - the kitchen is looking to the back of the building, not on the street and every time we turn the kitchen tap on, water comes on the roof - we think it's to do with the water installation\/pipes as I can even see the soapy water coming on the roof. It's been there for a while - it's probably causing problems somewhere in the building but it's not urgent - can wait until tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 11:00 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 11:51 (sandra)<\/b>ATTENDING ON MONDAY <\/p>

31\/01\/2022 14:50 (dan)<\/b>Carried out temp repairs to a number of faults, further works required, report sent.<\/p>

02\/02\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51945","activity_ticket_id":"49782","ticket_reference":"HDT50863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - For Thursday 27th January at 10am - access via keys ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/22","activity_end":"2022-01-27 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61324","activity_notes":"to replace element for towel rail ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2022 13:33 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 14:47 (alan)<\/b>Replace 4 blown lamps in bathroom Look at tail rail not working fault found to be element, Mike to return to replace <\/p>

17\/02\/2022 15:17 (dan)<\/b>Drained heating, removed towel rail and replaced element<\/p>

18\/02\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51946","activity_ticket_id":"49866","ticket_reference":"HDT50947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14702 - Replacement tap","ticket_address_1":"fLAT 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"fLAT 1","cs_id":"1837","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1837","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/01\/22","activity_end":"2022-01-27 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61325","activity_notes":"Replacement tapwe will order the tap ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2022 09:54 (jane)<\/b>New tap on order, 2-3 days lead-time <\/p>

10\/02\/2022 12:19 (roy)<\/b>Remove\/Replaced kitchen taps<\/p>

11\/02\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51947","activity_ticket_id":"49867","ticket_reference":"HDT50948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical problem ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/01\/22","activity_end":"2022-01-27 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61326","activity_notes":"Electrical problem kitchen there is an electrical problem - the electrical switchboard keeps tripping outFriday 10 - 2pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 13:23 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 16:47 (sandra)<\/b>Friday 10 - 2pm with keys <\/p>

31\/01\/2022 15:36 (roy)<\/b>Burnt out plug and extention lead.Replaced but when pat tested the washing machine it failed the test.New machine is required<\/p>

31\/01\/2022 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51948","activity_ticket_id":"49868","ticket_reference":"HDT50949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"eye bolt testing ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/01\/22","activity_end":"2022-01-27 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61327","activity_notes":"eye bolt testing ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2022 13:32 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 12:04 (roy)<\/b>With Height SafeAll ok<\/p>

18\/02\/2022 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51949","activity_ticket_id":"49859","ticket_reference":"HDT50940","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove bike racks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"27\/01\/22","activity_end":"2022-01-27 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61328","activity_notes":"Remove old bike racks and small items from Old Brewers Yard, this needs to be attended to by Friday 28th due to important visitor attending, Randall will confirm full details and send over a photo. ","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2022 16:16 (System)<\/b>Ticket Created<\/p>

28\/01\/2022 11:27 (travis)<\/b>Rubbish disposal.<\/p>

28\/01\/2022 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51950","activity_ticket_id":"49859","ticket_reference":"HDT50940","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove bike racks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"45","resource_name":"Joe Lawes","activity_start":"27\/01\/22","activity_end":"2022-01-27 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61329","activity_notes":"Remove old bike racks and small items from Old Brewers Yard, this needs to be attended to by Friday 28th due to important visitor attending, Randall will confirm full details and send over a photo. ","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2022 16:16 (System)<\/b>Ticket Created<\/p>

28\/01\/2022 11:27 (travis)<\/b>Rubbish disposal.<\/p>

28\/01\/2022 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51951","activity_ticket_id":"49869","ticket_reference":"HDT50950","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14700 - Replacement burner to boiler ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/22","activity_end":"2022-01-27 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61330","activity_notes":"Replacement burner to boiler please order ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 12:49 (michaelk)<\/b>Attendeds site to replace faulty boiler fan as quoted. Completed work and left heating and hot water fully operational. Total 460 ex vat.<\/p>

02\/02\/2022 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51952","activity_ticket_id":"49870","ticket_reference":"HDT50951","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14701 - Replacement element to immersion ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/22","activity_end":"2022-01-27 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61331","activity_notes":"Replacement element to immersion ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 12:52 (michaelk)<\/b>Attended site to replace faulty cylinder immersion as per quote. Completed work and left fully operational. Total cost 270 ex vat.<\/p>

02\/02\/2022 14:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51953","activity_ticket_id":"49738","ticket_reference":"HDT50819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 4.1 from 3.2","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/22","activity_end":"2022-01-27 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61332","activity_notes":"Leak into 4.1 from 3.2 you have tiles for this ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:45 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:25 (dan)<\/b>Tenant refused access via urban chic management<\/p>

20\/01\/2022 09:01 (roy)<\/b>Arrived and was leaking. Dried off but unable to find what is causing the leak. Condense pipe leaking and silicone needs doing but after running water it still did mot leak.Cut access panels and is damp behind cisterns but did not leak.Lee came up but no mater what we did it still didn't leak.Checked roof and gullies and all ok.NTR<\/p>

20\/01\/2022 15:41 (roy)<\/b>Attended with Alan and again water on floor of 3.2 but again ran water in 4.1 but no leak.Michael Reddan is attending on Friday<\/p>

21\/01\/2022 04:16 (alan)<\/b>Help Roy<\/p>

23\/01\/2022 20:09 (roy)<\/b>With Michael.Michael to quote to access via ceiling<\/p>

25\/01\/2022 10:26 (sandra)<\/b>asked for access Thursday <\/p>

25\/01\/2022 14:52 (sandra)<\/b>booked for Wednesday afternoon <\/p>

27\/01\/2022 06:54 (dan)<\/b>Leak investigation<\/p>

27\/01\/2022 13:08 (dan)<\/b>Removed pan, replaced toilet pan and cistern components, refixed and sealed pan, tested all, and fitted temp cover over tiles<\/p>

31\/01\/2022 14:31 (travis)<\/b>Tiling in bathroom .<\/p>

02\/02\/2022 08:23 (dean)<\/b>Done 230.00<\/p>

02\/02\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51954","activity_ticket_id":"49819","ticket_reference":"HDT50900","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak into Flat C from Flat E","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/22","activity_end":"2022-01-28 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61333","activity_notes":"Leak into Flat C from Flat EYou will be able to have access to Flat C tomorrow when they are home and the keys to Flat E are in our office to be collected.","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 11:52 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 12:55 (dan)<\/b>Leak investigation, ariston invented cylinder appears to be leaking from within casing, service or replacement required<\/p>

25\/01\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>

28\/01\/2022 11:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/01\/2022 16:29 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the burner fan which requires changing. Inspected the hws cylinder and found that the immersion was leaking. The cylinder was isolated and made safe. Reported faults to office. 3hrs labour 140.<\/p>

31\/01\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51955","activity_ticket_id":"49871","ticket_reference":"HDT50952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial gas works ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/22","activity_end":"2022-01-28 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61334","activity_notes":"Remedial gas works Gas meter is located in the bedroom cupboard which needs labelling and a handle for quick access to the ecv. as the remedials ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2022 08:36 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:08 (sandra)<\/b>knocked but tenant was not home. visisting again later <\/p>

31\/03\/2022 11:46 (sandra)<\/b>Emailed Deepa for access Friday 1st <\/p>

01\/04\/2022 11:42 (sandra)<\/b>emailed Deepa for Tuesday 5th and asked if we can book in works <\/p>

03\/05\/2022 13:02 (sandra)<\/b>Please attend on Friday 6th May between 9-12pm.Please ring the buzzer and knock if not home please use management keys.Hi security Please release management keys for the abovementioned on Friday 6th May.38 William Iv Street - Front Door70 B6196138 William Iv Street - Flat 575 B6 <\/p>

10\/05\/2022 07:25 (michaelk)<\/b>Attended site to carry out quoted gas remedial work to the gas meter and cupboard. Completed work and left fully operational. 2hrs labour 95.<\/p>

10\/05\/2022 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51956","activity_ticket_id":"49872","ticket_reference":"HDT50953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14703 - replacement electrodes and relevant seals ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/22","activity_end":"2022-01-28 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61335","activity_notes":"replacement electrodes and relevant seals ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 12:47 (michaelk)<\/b>Attended site to replace quoted spares to worcester boiler. Completed works and left running fully operational. Total cost 174.62 ex vat.<\/p>

02\/02\/2022 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51957","activity_ticket_id":"49826","ticket_reference":"HDT50907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light fitting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/01\/22","activity_end":"2022-01-28 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61336","activity_notes":"For between 4 and 5pm today - tenant home The light is barely working.The handyman who came around bought a new bulb, and it's not flickering, but it is producing almost no light. I think there might be an issue with the amperage or something but it's definitely not right. Can we get the electricianLiving room ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2022 13:50 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 14:48 (sandra)<\/b>emailed CLV for access <\/p>

26\/01\/2022 11:39 (sandra)<\/b>Thursday between 8 - 9 am with tenant <\/p>

27\/01\/2022 11:30 (roy)<\/b>Wrong bulb in place, non dimmable. Repkaced.Replaced dimmer module<\/p>

27\/01\/2022 11:33 (sandra)<\/b>(Ticket Closed)<\/p>

28\/01\/2022 09:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/01\/2022 09:53 (jane)<\/b>Returning, issue still with the lighting <\/p>

28\/01\/2022 16:43 (alan)<\/b>Replace faulty dimmer moduleTest and leave working<\/p>

31\/01\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51958","activity_ticket_id":"49873","ticket_reference":"HDT50954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose guttering - urgent ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/22","activity_end":"2022-01-28 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61337","activity_notes":"Loose guttering - urgent ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2022 09:15 (System)<\/b>Ticket Created<\/p>

28\/01\/2022 12:59 (roy)<\/b>Removed section of broken cast guttering.Quote required to replace <\/p>

28\/01\/2022 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51959","activity_ticket_id":"49874","ticket_reference":"HDT50955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Managements keys for access ","ticket_address_1":"Flat 1","ticket_address_2":"60a Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1377","cs_address_2":"60a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1377","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/22","activity_end":"2022-01-28 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61338","activity_notes":"Managements keys for access Description: Need property management keys to get into his flat.The engineers attended yesterday for the heating issue but locked the upper and lower doors but the tenant only has keys for the upper doors so unable to gain access to his flat. (Flat 1) ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2022 10:12 (System)<\/b>Ticket Created<\/p>

28\/01\/2022 13:00 (roy)<\/b>Job cancelled.Deepa picked up keys<\/p>

28\/01\/2022 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51960","activity_ticket_id":"49875","ticket_reference":"HDT50956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven is not functioning and metal strip next to fridge is off and needs glue ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1668","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1668","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/22","activity_end":"2022-01-28 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61339","activity_notes":"MONDAY - 12 - 4PM - COLLECT KEYS Management keys for access Please could you release management keys to reddans today only:- 17A Catherine Street - Front Door\/Roof Access 02 B517A Catherine Street - Flat 103 B5","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2022 11:29 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 07:26 (roy)<\/b>Visited flat and clock was flashing.Buttons don't seem to function properly but eventually got clock working and oven.All but one setting seems to work and tenant will use over the weekend but Repair Aid may be needed<\/p>

02\/02\/2022 11:06 (sandra)<\/b>provisionally booked for Monday 7th 12 - 4pm <\/p>

08\/02\/2022 08:38 (roy)<\/b>Atended site with Repair Aid<\/p>

09\/02\/2022 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51961","activity_ticket_id":"49876","ticket_reference":"HDT50957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom issue ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"28\/01\/22","activity_end":"2022-01-28 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61340","activity_notes":"Intercom issue The tenants telephone number is:- 07751616796 she will be home to provide access.The tenant has meetings 11:00-11:30 and 14:00 to 16:00. Times other than those should work for tenant","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2022 11:41 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51962","activity_ticket_id":"49877","ticket_reference":"HDT50958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1 21a - Extractor fan is not working in the kitchen above the cooker - FOR MONDAY MORNING ","ticket_address_1":"Flat 1","ticket_address_2":"21-24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1446","cs_address_2":"21-24 Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1446","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/22","activity_end":"2022-01-31 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61341","activity_notes":"Flat 1 21a - Extractor fan is not working in the kitchen above the cooker - FOR MONDAY MORNING confirmed with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2022 13:20 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 15:31 (roy)<\/b>Needs new<\/p>

31\/01\/2022 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51963","activity_ticket_id":"49747","ticket_reference":"HDT50828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/C issues ","ticket_address_1":"34 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Goodge Street ","cs_id":"1816","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 2QL","ticket_client_site":"1816","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/01\/22","activity_end":"2022-01-28 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61342","activity_notes":"A\/C issues ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 12:29 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 15:57 (alan)<\/b>Supply access<\/p>

07\/02\/2022 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51964","activity_ticket_id":"49746","ticket_reference":"HDT50827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/C issues","ticket_address_1":"62 Tottenham Court Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Tottenham Court Road ","cs_id":"1815","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1815","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/01\/22","activity_end":"2022-01-28 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61343","activity_notes":"A\/C issues","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 12:28 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 15:58 (alan)<\/b>Supply access <\/p>

22\/02\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51965","activity_ticket_id":"49878","ticket_reference":"HDT50959","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR MONDAY 31ST JANUARY BETWEEN 9 AND 12NOON - PLEASE COLLECT KEYS FOR FLAT 6","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/22","activity_end":"2022-01-31 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61344","activity_notes":"List of works - FOR MONDAY 31ST JANUARY BETWEEN 9 AND 12NOON - PLEASE COLLECT KEYS FOR FLAT 6Please could you confirm if you can attend on Monday between 9-12pm. The tenant has reported the following jobs:- 1) a small part of the paint in the lower side of the wall next to the shower is peeling off; due to accumulation of water drops from the shower after the years.2) the pipes below the sink are separating (between themselves and from the wall) - I actually tried to fix this by dismantling the piece but it just got worst; water can still circulate properly anyway and there are no leaks.3) stain in the ceiling in the kitchen area, looking like water leak from upstairs (flat 6 )4) the switchers of the lights of the leaving room area are not working. It seems just the connection of the switchers in the wall, but the consequence is that currently I am unable to turn on those lights.Flat 6 is above flat 4 (please collect they keys for flat 6)","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2022 14:57 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 15:33 (roy)<\/b>Flat 4 Cleared blocked hand basin Replaced dimmer module Eased shower door Flat 6 Cleared blockage to shower tray NTR with parts.Arranged for Tuesday morning<\/p>

02\/02\/2022 10:50 (roy)<\/b>Returned and cut out and replaced silicone around shower tray<\/p>

02\/02\/2022 11:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51966","activity_ticket_id":"49879","ticket_reference":"HDT50960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For Wednesday morning - 2nd February - Plug point and wifi cables ","ticket_address_1":"23a Rathbone Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23a Rathbone Street ","cs_id":"1408","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1408","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/22","activity_end":"2022-02-02 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61345","activity_notes":"For Wednesday morning - 2nd February - Are you able to attend the abovementioned on Wednesday morning? To see if a plug point can be installed in the staircase area and tidy up the wiring of wifi cables.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2022 16:04 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 12:47 (alan)<\/b>Job gone to quoteDetails given to Office<\/p>

02\/02\/2022 14:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51967","activity_ticket_id":"49880","ticket_reference":"HDT50961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/22","activity_end":"2022-01-31 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61346","activity_notes":"emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2022 09:27 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51968","activity_ticket_id":"49881","ticket_reference":"HDT50962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating no hot water ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/22","activity_end":"2022-01-31 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61347","activity_notes":"The hot water in this apartment is not working. There seems to be a fault with the boiler. The guest has been without a hot water supply since Friday evening. Our team were not able to resolve this issue.May this be attended to urgently? For access please use management keys. If you need us to meet the technician - please advise.Note from our team:The boiler is really not working properly Boiler not heating water when in use After when water not in use heating again But guest can use it shower only for 8 min And cold water again","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 09:38 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 12:44 (michaelk)<\/b>Attended site to investigate electric boiler. We have adjusted the water flow rate through the boiler and adjusted the shower cartridge. Both adjustments should allow a hotter shower fir linger periods. 2hrs 95.<\/p>

02\/02\/2022 14:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51969","activity_ticket_id":"49738","ticket_reference":"HDT50819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 4.1 from 3.2","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/01\/22","activity_end":"2022-01-31 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61348","activity_notes":"Ceiling in 3.2 needs to be redecorated as a matter of urgencyBox 5 1981 just need to notify the landlord ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2022 16:45 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 07:25 (dan)<\/b>Tenant refused access via urban chic management<\/p>

20\/01\/2022 09:01 (roy)<\/b>Arrived and was leaking. Dried off but unable to find what is causing the leak. Condense pipe leaking and silicone needs doing but after running water it still did mot leak.Cut access panels and is damp behind cisterns but did not leak.Lee came up but no mater what we did it still didn't leak.Checked roof and gullies and all ok.NTR<\/p>

20\/01\/2022 15:41 (roy)<\/b>Attended with Alan and again water on floor of 3.2 but again ran water in 4.1 but no leak.Michael Reddan is attending on Friday<\/p>

21\/01\/2022 04:16 (alan)<\/b>Help Roy<\/p>

23\/01\/2022 20:09 (roy)<\/b>With Michael.Michael to quote to access via ceiling<\/p>

25\/01\/2022 10:26 (sandra)<\/b>asked for access Thursday <\/p>

25\/01\/2022 14:52 (sandra)<\/b>booked for Wednesday afternoon <\/p>

27\/01\/2022 06:54 (dan)<\/b>Leak investigation<\/p>

27\/01\/2022 13:08 (dan)<\/b>Removed pan, replaced toilet pan and cistern components, refixed and sealed pan, tested all, and fitted temp cover over tiles<\/p>

31\/01\/2022 14:31 (travis)<\/b>Tiling in bathroom .<\/p>

02\/02\/2022 08:23 (dean)<\/b>Done 230.00<\/p>

02\/02\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51970","activity_ticket_id":"49861","ticket_reference":"HDT50942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of rubbish ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/22","activity_end":"2022-01-31 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61349","activity_notes":"Removal of rubbish Can I please have any Paint tubs\/cans and all other items removed from the 1st floor common part cupboardleave the tiles also clear the 2 riser rooms but leave the log books any problems call Garry ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 09:20 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 15:57 (travis)<\/b>Rubbish removal\/disposal from various riser\/meter cupboards.<\/p>

01\/02\/2022 09:08 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

01\/02\/2022 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51971","activity_ticket_id":"49882","ticket_reference":"HDT50963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1702","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1702","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/22","activity_end":"2022-01-31 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61350","activity_notes":"washer\/dryer not working - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 11:48 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 14:54 (dan)<\/b>Removed panels and appliance, drained and cleaned filter, refitted and tested.<\/p>

31\/01\/2022 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51972","activity_ticket_id":"49884","ticket_reference":"HDT50965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Penthouse, 36 Gerrard Street","cs_id":"1392","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1392","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/22","activity_end":"2022-01-31 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61351","activity_notes":"we have no hot water at Top Floor flat, aka Penthouse, 36 Gerrard Street, London. W1D 5QA. It is an electric immersion heater in the kitchen cupboard which Reddans usually attends to when there is a problem. please let the Reddans take management keys for access. Thanks Please can this be looked at today as we cant use the showers etc.","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 13:26 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 12:46 (michaelk)<\/b>Attended site to investigate hot water failure. Traced problem to the neutral cable on the immersion which was found burnt out. Replaced neutral cable and left fully operational. 2hrs labour 95.<\/p>

02\/02\/2022 14:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51973","activity_ticket_id":"49885","ticket_reference":"HDT50966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/22","activity_end":"2022-01-31 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61352","activity_notes":"Please can I report that the door handle is broken on the kitchen door at 9a Little Newport Street WC2H 7JJ. We have wedged a chair in the door to keep it from locking us inside the kitchen. Please can someone take a look using management keys at anytime.","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 13:32 (System)<\/b>Ticket Created<\/p>

01\/02\/2022 10:50 (iain)<\/b>Repair to handle and lock.<\/p>

01\/02\/2022 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51974","activity_ticket_id":"49883","ticket_reference":"HDT50964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/22","activity_end":"2022-01-31 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61353","activity_notes":"again can you check the filter and reset to get the clothes out and inform me if we need an appliance engineer the Washing machine is not working at Flat 2, 58a Shaftesbury Avenue W1D 6LS. It is stuck on the wash cycle and will not release the washing. It continues to wash for hours. There is clothes stuck inside the machine. Please can you send someone to take a look, management keys can be used to gain entry at anytime.","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 13:24 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 16:13 (dan)<\/b>Appliance engineer required<\/p>

02\/02\/2022 12:51 (sandra)<\/b>repairaid 135.43 for repaid <\/p>

02\/02\/2022 13:39 (travis)<\/b>New pull handle fitted,Keys back with security.<\/p>

09\/02\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51975","activity_ticket_id":"49886","ticket_reference":"HDT50967","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak into the bathroom ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/01\/22","activity_end":"2022-01-31 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61354","activity_notes":"leak into the bathroom Please buzz F Tailor or call Feda on 07944 681670He says its better now I think its an issue with the flush on the toilet. He is expecting you.","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 14:32 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 16:12 (dan)<\/b>Repaired overflow, replaced P2 ball valve<\/p>

31\/01\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2022 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/02\/2022 14:42 (dan)<\/b>Inspect damage to art gallery ceiling, report sent<\/p>

01\/02\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51976","activity_ticket_id":"49887","ticket_reference":"HDT50968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"various blown lamps in common parts ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/22","activity_end":"2022-01-31 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61355","activity_notes":"various blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 15:34 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 15:54 (alan)<\/b>Replace 6 blown lamps in common parts <\/p>

31\/01\/2022 16:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51977","activity_ticket_id":"49888","ticket_reference":"HDT50969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working properly - radiator leaking ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/22","activity_end":"2022-01-31 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61356","activity_notes":"heating not working properly - radiator leaking Please could you attend between 8-10am tomorrow the tenant has reported:- I have a leak in the heating system. It keep kicking off, so Ive been refilling the system with a bit of water until it comes back on. But theres a very slow leak in a radiator in the main bathroom. I dont know if thats enough for the system to shut down, or whether theres a larger problem","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 16:31 (System)<\/b>Ticket Created<\/p>

01\/02\/2022 08:54 (roy)<\/b>Towel rail leaking causing pressure to drop.Retightened nut and seems ok but if ig continues then would need to drain down and remove compression and use ptef tape or hawkwhite.Heating ok pressure ok<\/p>

01\/02\/2022 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51978","activity_ticket_id":"49883","ticket_reference":"HDT50964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/01\/22","activity_end":"2022-01-31 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61357","activity_notes":"the Washing machine is not working at Flat 2, 58a Shaftesbury Avenue W1D 6LS. It is stuck on the wash cycle and will not release the washing. It continues to wash for hours. There is clothes stuck inside the machine. Please can you send someone to take a look, management keys can be used to gain entry at anytime.","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2022 13:24 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 16:13 (dan)<\/b>Appliance engineer required<\/p>

02\/02\/2022 12:51 (sandra)<\/b>repairaid 135.43 for repaid <\/p>

02\/02\/2022 13:39 (travis)<\/b>New pull handle fitted,Keys back with security.<\/p>

09\/02\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51979","activity_ticket_id":"49889","ticket_reference":"HDT50970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Tenant unable to get into their flat ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/22","activity_end":"2022-02-01 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61358","activity_notes":"Emergency call-out - Tenant unable to get into their flat ","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2022 09:05 (System)<\/b>Ticket Created<\/p>

01\/02\/2022 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51980","activity_ticket_id":"49890","ticket_reference":"HDT50971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting issue to common parts and door stop loose on the first floor ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/22","activity_end":"2022-02-01 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61359","activity_notes":"Lighting issue to common parts and door stop loose on the first floor ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2022 10:53 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:45 (roy)<\/b>Eased front door.Replaced light not working on stairwellAll ok<\/p>

02\/02\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51981","activity_ticket_id":"49777","ticket_reference":"HDT50858","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14687 - Access Control Cables ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/22","activity_end":"2022-02-01 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61360","activity_notes":"Access control cables ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 10:11 (alan)<\/b>Quoted works <\/p>

02\/02\/2022 10:12 (alan)<\/b>Quoted works <\/p>

02\/02\/2022 10:46 (roy)<\/b>Assist Alan running data cable<\/p>

02\/02\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51982","activity_ticket_id":"49891","ticket_reference":"HDT50972","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"lock and hinge","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/22","activity_end":"2022-02-01 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61361","activity_notes":"lock and hingetoilet door lock needs repairinghinge on entrance door has come loosesecond lock on another toilet door 4 locks on each of the toilet doors to be put - client has them ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2022 12:16 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 09:41 (iain)<\/b>List of works.<\/p>

03\/02\/2022 09:42 (iain)<\/b>Toilet cubicle door lock on order.<\/p>

03\/02\/2022 14:20 (iain)<\/b>Locks and hooks.<\/p>

03\/02\/2022 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51983","activity_ticket_id":"49892","ticket_reference":"HDT50973","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"touch up areas around the office where there are marks","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/02\/22","activity_end":"2022-02-01 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61362","activity_notes":"touch up areas around the office where there are marks","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2022 12:22 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 08:56 (dean)<\/b>Done 80.00<\/p>

24\/02\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51984","activity_ticket_id":"49883","ticket_reference":"HDT50964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/02\/22","activity_end":"2022-02-02 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61363","activity_notes":"pick up keys and wait for Repairaid to call you tomorrow Wednesday 2nd between 10 - 2","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 13:24 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 16:13 (dan)<\/b>Appliance engineer required<\/p>

02\/02\/2022 12:51 (sandra)<\/b>repairaid 135.43 for repaid <\/p>

02\/02\/2022 13:39 (travis)<\/b>New pull handle fitted,Keys back with security.<\/p>

09\/02\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51985","activity_ticket_id":"49886","ticket_reference":"HDT50967","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak into the bathroom ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/02\/22","activity_end":"2022-02-01 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61364","activity_notes":"To check Art Gallery below for leak ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2022 14:32 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 16:12 (dan)<\/b>Repaired overflow, replaced P2 ball valve<\/p>

31\/01\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2022 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/02\/2022 14:42 (dan)<\/b>Inspect damage to art gallery ceiling, report sent<\/p>

01\/02\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51986","activity_ticket_id":"49735","ticket_reference":"HDT50816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/02\/22","activity_end":"2022-02-01 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61365","activity_notes":"list of works Kitchen: One of the electric stoves has stopped working Kitchen: The air vent has stopped workingKitchen: The wooden panel in front of the dishwasher has come undoneBathroom: One of the sink tap has come undone5)Bathroom: the air vent has stopped working\/malfunctions","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2022 14:37 (System)<\/b>Ticket Created<\/p>

19\/01\/2022 09:32 (alan)<\/b>No access <\/p>

20\/01\/2022 08:32 (jane)<\/b>Please attend Monday tenant may\/may not be home, please collect management keys in case.HI security Please release management keys to reddan on Monday 24th Jan38 Tavistock Street - Front Door 50 B538 Tavistock Street - Town House 54 B5<\/p>

20\/01\/2022 09:06 (roy)<\/b>Broken\/missing brackets for dishwasher door.Need new to refix door.Broken spout on tap.Need new but need to match one next to it or need to purchase two to match.New shower hose required<\/p>

25\/01\/2022 07:55 (roy)<\/b>Gave access for Repair Aid<\/p>

25\/01\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>

01\/02\/2022 15:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/02\/2022 15:41 (sandra)<\/b>arranging RAko engineer to attend. <\/p>

10\/02\/2022 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51987","activity_ticket_id":"49875","ticket_reference":"HDT50956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven is not functioning and metal strip next to fridge is off and needs glue ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1668","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1668","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/02\/22","activity_end":"2022-02-01 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61366","activity_notes":"Oven is not functioning and metal strip next to fridge is off and needs glue Management keys for access Please could you release management keys to reddans today only:- 17A Catherine Street - Front Door\/Roof Access 02 B517A Catherine Street - Flat 103 B5","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2022 11:29 (System)<\/b>Ticket Created<\/p>

31\/01\/2022 07:26 (roy)<\/b>Visited flat and clock was flashing.Buttons don't seem to function properly but eventually got clock working and oven.All but one setting seems to work and tenant will use over the weekend but Repair Aid may be needed<\/p>

02\/02\/2022 11:06 (sandra)<\/b>provisionally booked for Monday 7th 12 - 4pm <\/p>

08\/02\/2022 08:38 (roy)<\/b>Atended site with Repair Aid<\/p>

09\/02\/2022 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51988","activity_ticket_id":"49893","ticket_reference":"HDT50974","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"SW\/SW\/14708 - Electrical supply to boiler","ticket_address_1":"Flat 8, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/22","activity_end":"2022-02-03 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61367","activity_notes":"Electrical supply to boiler","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 06:16 (alan)<\/b>Quoted works <\/p>

04\/02\/2022 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51989","activity_ticket_id":"49894","ticket_reference":"HDT50975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorate where fan has been and mould on ceiling in kitchen and bathroom ","ticket_address_1":"Flat 3, 24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1729","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1729","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/01\/22","activity_end":"2022-01-21 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61368","activity_notes":"decorate where fan has been and mould on ceiling in kitchen and bathroom ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2022 09:14 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:14 (dean)<\/b>Booked for 9.00 tomorrow morning <\/p>

11\/02\/2022 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51990","activity_ticket_id":"49895","ticket_reference":"HDT50976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no lights","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/22","activity_end":"2022-02-02 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61369","activity_notes":"Emergency call out - no lights","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 09:26 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:26 (roy)<\/b>Replaced dimmer module.All ok<\/p>

02\/02\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51991","activity_ticket_id":"49896","ticket_reference":"HDT50977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - main front door wont open ","ticket_address_1":"Flat 2","ticket_address_2":"47-49 Charing Cross Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1845","cs_address_2":"47-49 Charing Cross Road ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1845","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/22","activity_end":"2022-02-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61370","activity_notes":"Emergency call out - main front door wont open checked lock and note the following #- Tenants are stuck in the building, the main entrance and exit door to the building (only door) isnt opening. They have tried getting out of the building and they haven't been able to for a while. They have called the police and the fire department to attend site and they have stated they will break down the door to relive the trapped tenants. Another apartment have stated that there is an issue with the lock itself as the key wont work.This is a key operating door and a self locking door after you close this. There are 5 other apartments in the building. ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2022 09:30 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51992","activity_ticket_id":"49550","ticket_reference":"HDT50631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50624 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1744","cs_address_2":"25 Garrick St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1744","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/22","activity_end":"2022-02-02 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61371","activity_notes":"Fit an immersion -","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 14:51 (jane)<\/b>Requested access for Thursday <\/p>

06\/01\/2022 15:31 (michaelk)<\/b>Attended site to investigate immersion controls to cylinder. When tested we found that the boost element was faulty and the out of hours element was ok. I have adjusted the working element to run throughout the day and a replacement element has been ordered. 2hrs labour 95.<\/p>

02\/02\/2022 11:45 (sandra)<\/b>booked for Thursday with keys until 2pm <\/p>

02\/02\/2022 17:49 (michaelk)<\/b>Supplied immersion heater to Dan to fit. 42ex vat.<\/p>

04\/02\/2022 07:02 (michaelk)<\/b>Attended site to replace immersion heater to unvented cylinder. Drained, replaced immersion and re-filled leaving the cylinder fully operational. 3hrs labour 140.Note; roy supplied immersion. <\/p>

04\/02\/2022 09:47 (jane)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 07:17 (michaelk)<\/b>Attended site to drain down unvented cylinder and to replace upper immersion heater. Completed work and reconfigured controls to suit. 3hrs labour 140.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51993","activity_ticket_id":"49782","ticket_reference":"HDT50863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - For Thursday 27th January at 10am - access via keys ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/02\/22","activity_end":"2022-02-02 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61372","activity_notes":"Electrical issues - For Thursday 27th January at 10am - access via keys Look at the electrics in the bathroom. Only one of the lights works and the electric towel rail no longer heats.If Alan can call me on Thursday if the replacement of the distribution board goes past 3pm perhaps earlier if it is known there is a issue and will take longer","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 13:33 (System)<\/b>Ticket Created<\/p>

27\/01\/2022 14:47 (alan)<\/b>Replace 4 blown lamps in bathroom Look at tail rail not working fault found to be element, Mike to return to replace <\/p>

17\/02\/2022 15:17 (dan)<\/b>Drained heating, removed towel rail and replaced element<\/p>

18\/02\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51994","activity_ticket_id":"49897","ticket_reference":"HDT50978","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"shower continuously running ","ticket_address_1":"Flat 6","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"818","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"818","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/02\/22","activity_end":"2022-02-02 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61373","activity_notes":"shower continuously running 11.30 as tenant has meeting until then ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 10:01 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 15:03 (dan)<\/b>Isolated shower, quote to replace required<\/p>

02\/02\/2022 15:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51995","activity_ticket_id":"49898","ticket_reference":"HDT50979","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"possible leak through ceiling","ticket_address_1":"Flat 13","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"811","cs_address_2":"40\/41 Wimpole Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"811","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/02\/22","activity_end":"2022-02-02 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61374","activity_notes":"possible leak through ceiling","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 10:56 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 15:04 (dan)<\/b>Leak investigation, no further work required<\/p>

02\/02\/2022 15:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51996","activity_ticket_id":"49899","ticket_reference":"HDT50980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14710 - lock replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/02\/22","activity_end":"2022-02-02 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61375","activity_notes":"lock replacement ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 12:43 (travis)<\/b>Lock replacement,new keys on main property keys at security.<\/p>

02\/02\/2022 14:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51997","activity_ticket_id":"49900","ticket_reference":"HDT50981","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Tap on terrace not turning off","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10-15 Ulster Terrrace ","cs_id":"1846","cs_address_2":"","cs_town":"London ","cs_postcode":"NW1 4PJ","ticket_client_site":"1846","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"02\/02\/22","activity_end":"2022-02-02 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61376","activity_notes":"Tap on terrace not turning off ladder requireed","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 12:31 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 15:04 (dan)<\/b>Isolated building supply, repaired tap\/pipework<\/p>

02\/02\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51998","activity_ticket_id":"49550","ticket_reference":"HDT50631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50624 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1744","cs_address_2":"25 Garrick St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1744","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/22","activity_end":"2022-02-02 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61377","activity_notes":"HDT50624 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2022 14:51 (jane)<\/b>Requested access for Thursday <\/p>

06\/01\/2022 15:31 (michaelk)<\/b>Attended site to investigate immersion controls to cylinder. When tested we found that the boost element was faulty and the out of hours element was ok. I have adjusted the working element to run throughout the day and a replacement element has been ordered. 2hrs labour 95.<\/p>

02\/02\/2022 11:45 (sandra)<\/b>booked for Thursday with keys until 2pm <\/p>

02\/02\/2022 17:49 (michaelk)<\/b>Supplied immersion heater to Dan to fit. 42ex vat.<\/p>

04\/02\/2022 07:02 (michaelk)<\/b>Attended site to replace immersion heater to unvented cylinder. Drained, replaced immersion and re-filled leaving the cylinder fully operational. 3hrs labour 140.Note; roy supplied immersion. <\/p>

04\/02\/2022 09:47 (jane)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 07:17 (michaelk)<\/b>Attended site to drain down unvented cylinder and to replace upper immersion heater. Completed work and reconfigured controls to suit. 3hrs labour 140.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT51999","activity_ticket_id":"49901","ticket_reference":"HDT50982","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"clear rubbish on the fourth floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/02\/22","activity_end":"2022-02-02 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61378","activity_notes":"clear rubbish on the fourth floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 13:54 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 15:47 (travis)<\/b>Rubbish removal<\/p>

03\/02\/2022 11:53 (travis)<\/b>Rubbish removal.<\/p>

04\/02\/2022 10:31 (travis)<\/b>Rubbish removal.<\/p>

04\/02\/2022 12:35 (iain)<\/b>Clearance.<\/p>

08\/02\/2022 10:12 (travis)<\/b>Rubbish disposal.<\/p>

08\/02\/2022 10:41 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 14:43 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52000","activity_ticket_id":"49900","ticket_reference":"HDT50981","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Tap on terrace not turning off","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10-15 Ulster Terrrace ","cs_id":"1846","cs_address_2":"","cs_town":"London ","cs_postcode":"NW1 4PJ","ticket_client_site":"1846","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/22","activity_end":"2022-02-02 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61379","activity_notes":"Tap on terrace not turning off ladder requireed","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2022 12:31 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 15:04 (dan)<\/b>Isolated building supply, repaired tap\/pipework<\/p>

02\/02\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52001","activity_ticket_id":"49902","ticket_reference":"HDT50983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle broken ","ticket_address_1":"9a Littte Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Littte Newport Street","cs_id":"1328","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1328","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/02\/22","activity_end":"2022-02-02 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61380","activity_notes":"Please can I report that the door handle is broken on the kitchen door at 9a Little Newport Street WC2H 7JJ. We have wedged a chair in the door to keep it from locking us inside the kitchen. Please can someone take a look using management keys at anytime.","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 14:14 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 10:31 (travis)<\/b>Attended and overhauled the kitchen door latch(cleaned off old grease and lightly oiled)Tested numerous times.Found orange rag hung over top of door to be a hindrance,so removed.<\/p>

03\/02\/2022 10:31 (travis)<\/b>Attended and overhauled the kitchen door latch(cleaned off old grease and lightly oiled)Tested numerous times.Found orange rag hung over top of door to be a hindrance,so removed.<\/p>

03\/02\/2022 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52002","activity_ticket_id":"49903","ticket_reference":"HDT50984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"supplier to look at faulty RAKO system ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/02\/22","activity_end":"2022-02-02 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61381","activity_notes":"supplier to look at faulty RAKO system ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2022 15:20 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 15:20 (sandra)<\/b>provisionally booked for the 14th <\/p>

09\/02\/2022 11:33 (sandra)<\/b>confirmed for 14th with tenant who will be home all day <\/p>

18\/02\/2022 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52003","activity_ticket_id":"49904","ticket_reference":"HDT50985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from above","ticket_address_1":"Flat 3","ticket_address_2":"122 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1847","cs_address_2":"122 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5ER","ticket_client_site":"1847","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/22","activity_end":"2022-02-02 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61382","activity_notes":"leak from above","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 15:48 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 08:27 (roy)<\/b>Leak was 2 nights ago and a one off as not leaked since.Flat 1 above is city west homes and tenantet me in and I had a quick look around the bathroom above but could not see anything obvious.But leaked at 11.30 at night and flat 3 tenant went upstairs and flat 1 was asleep and nothing was being used.I did check washing machine on a quick cycle.Not sure if there is a tank in the loft space and if it overflowed but no sign in flat 1.Nds further investigation <\/p>

03\/02\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52004","activity_ticket_id":"49905","ticket_reference":"HDT50986","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14699 - To supply and fit new mesh cage to house fluid in the bin store ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/22","activity_end":"2022-02-02 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61383","activity_notes":"To supply and fit new mesh cage to house fluid in the bin store ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 11:15 (jane)<\/b>3-5 day lead-time on the cage <\/p>

25\/02\/2022 10:56 (alan)<\/b>Dropped of parts<\/p>

25\/02\/2022 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52005","activity_ticket_id":"49906","ticket_reference":"HDT50987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14712 - New double socket for bottom of staircase ","ticket_address_1":"23a Rathbone Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23a Rathbone Street ","cs_id":"1408","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1408","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/22","activity_end":"2022-03-02 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61384","activity_notes":"New double socket for bottom of staircase Please can you book this in on Wednesay 2nd March and confirm once booked in.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2022 07:19 (alan)<\/b>Quoted works <\/p>

03\/03\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52006","activity_ticket_id":"49907","ticket_reference":"HDT50988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with blinds","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/22","activity_end":"2022-02-04 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61385","activity_notes":"issue with blinds - with tenant on Friday 12 - 2pm tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 09:03 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 11:19 (travis)<\/b>Clean signage and plinth\/foot ladders.<\/p>

04\/02\/2022 12:41 (travis)<\/b>Measured for new blinds,Details given to office.X2 blinds required,White venetian,L 2430mmW 1mSlat 50mmAll cords to be 2m when blinds are fully extended.<\/p>

04\/02\/2022 15:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52007","activity_ticket_id":"49908","ticket_reference":"HDT50989","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Basement area - door stop replacement ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/02\/22","activity_end":"2022-02-03 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61386","activity_notes":"Basement area - door stop replacement ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 09:07 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 09:10 (travis)<\/b>Replacement of door stop.<\/p>

03\/02\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52008","activity_ticket_id":"49909","ticket_reference":"HDT50990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14709 - repair range cooker","ticket_address_1":"Flat 4","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61387","activity_notes":"repair range cooker","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 14:51 (sandra)<\/b>Access asked for Thurday 12 - 4pm <\/p>

17\/02\/2022 15:29 (travis)<\/b>Access for repair aid <\/p>

18\/02\/2022 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52009","activity_ticket_id":"49910","ticket_reference":"HDT50991","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Change various blown lamps","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61388","activity_notes":"Change various blown lamps","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:10 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 10:16 (alan)<\/b>Replace blown lamps in 5 fittings on the 1st floor <\/p>

03\/02\/2022 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52010","activity_ticket_id":"49911","ticket_reference":"HDT50992","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat A","ticket_address_2":"73 the Cut","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1","cs_address_1":"Flat A","cs_id":"1848","cs_address_2":"73 the Cut","cs_town":"London","cs_postcode":"SE1","ticket_client_site":"1848","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61389","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:11 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 10:16 (alan)<\/b>Electrical inspection <\/p>

03\/02\/2022 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52011","activity_ticket_id":"49912","ticket_reference":"HDT50993","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat B","ticket_address_2":"73 The Cut","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SE1","cs_address_1":"Flat B","cs_id":"1849","cs_address_2":"73 The Cut","cs_town":"London ","cs_postcode":"SE1","ticket_client_site":"1849","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61390","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:12 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 10:17 (alan)<\/b>Electrical inspection <\/p>

03\/02\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52012","activity_ticket_id":"49913","ticket_reference":"HDT50994","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"Flat C","ticket_address_2":"73 The Cut","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SE1","cs_address_1":"Flat C","cs_id":"1850","cs_address_2":"73 The Cut","cs_town":"London ","cs_postcode":"SE1","ticket_client_site":"1850","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/22","activity_end":"2022-02-03 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61391","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:12 (System)<\/b>Ticket Created<\/p>

27\/02\/2022 17:51 (alan)<\/b>Electrical inspection <\/p>

28\/02\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52013","activity_ticket_id":"49917","ticket_reference":"HDT50998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean sign framework and step","ticket_address_1":"29 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Rupert Street","cs_id":"1851","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DR","ticket_client_site":"1851","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/02\/22","activity_end":"2022-02-03 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61392","activity_notes":"Please could I raise a work order to clean the sign and framework at 29 Rupert Court and the black step\/trim that runs along the property at Rupert Court.","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 11:06 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 14:22 (iain)<\/b>Clean signage and plinth.<\/p>

04\/02\/2022 12:36 (iain)<\/b>Clean sign and plinth.<\/p>

04\/02\/2022 14:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52014","activity_ticket_id":"49914","ticket_reference":"HDT50995","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Block Mens Toilet ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/22","activity_end":"2022-02-04 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61393","activity_notes":"Block Mens Toilet 9:30am Friday - Angela will give access ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:56 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:51 (michaelk)<\/b>Attended site to un-block gents toilet in basement area. Cleared toilet with rods and left fully operational. 1hr labour 50<\/p>

04\/02\/2022 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52015","activity_ticket_id":"49915","ticket_reference":"HDT50996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom tap running ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/22","activity_end":"2022-02-03 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61394","activity_notes":"The bathroom tap in the small bathroom has started leaking some time ago, and it now has a steady stream of water running from it in the off position.Tenant home at 10am today (Friday)","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:58 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 09:08 (jane)<\/b>Tenant home at 10am today for access <\/p>

04\/02\/2022 12:22 (roy)<\/b>Removed tap head but could not remove tap insert.Called Danny over and he said to replace taps.Cables in light fittings had been pulled out.Rewired numerous fittings and replaced bulbs<\/p>

04\/02\/2022 14:59 (jane)<\/b>2No x basin mixer taps on order<\/p>

04\/02\/2022 17:18 (dan)<\/b>2x new basin tap ordered<\/p>

18\/02\/2022 10:04 (sandra)<\/b>today at 1 o\/c<\/p>

18\/02\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 15:23 (dan)<\/b>Supplied and fitted new 2x basin taps<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52016","activity_ticket_id":"49916","ticket_reference":"HDT50997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damaged light socket wires ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/22","activity_end":"2022-02-03 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61395","activity_notes":"damaged light socket wires ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2022 10:59 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52017","activity_ticket_id":"49918","ticket_reference":"HDT50999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"trip hazard ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/02\/22","activity_end":"2022-02-03 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61396","activity_notes":"The vinyl is coming away from the communal stairs and is quite dangerous, can someone come out to repair it please?","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 12:25 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 14:34 (travis)<\/b>Stairwell upstands and nosings refitted.<\/p>

03\/02\/2022 16:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52018","activity_ticket_id":"49655","ticket_reference":"HDT50736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking toilet ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/02\/22","activity_end":"2022-02-03 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61397","activity_notes":"toilet isnt flushing 3pm Friday tenant home ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2022 08:55 (System)<\/b>Ticket Created<\/p>

11\/01\/2022 12:38 (dan)<\/b>Found and rectified leak on flush pipe, replacement cistern spares needed<\/p>

12\/01\/2022 09:37 (jane)<\/b>Flush Valve and Flush Plate on order <\/p>

17\/01\/2022 07:58 (dan)<\/b>Replaced cistern components, refitted panels<\/p>

17\/01\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>

03\/02\/2022 14:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/02\/2022 14:02 (sandra)<\/b>repaired leak on pipe. Replaced cistern components, refitted panels <\/p>

03\/02\/2022 14:57 (sandra)<\/b>3 pm Friday tenant will be home <\/p>

04\/02\/2022 17:21 (dan)<\/b>Repaired flush button\/hose<\/p>

07\/02\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52019","activity_ticket_id":"49919","ticket_reference":"HDT51000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire alarm beeping - FOR AFTER 11AM TODAY - COLLECT MANAGEMENT KEYS and confirm to Deepa once complete ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/22","activity_end":"2022-02-04 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61398","activity_notes":"Fire alarm beeping - FOR AFTER 11AM TODAY - COLLECT MANAGEMENT KEYS and confirm to Deepa once complete ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 09:24 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 12:20 (roy)<\/b>Can not find any beeping alarms. Checked dates on all alarms and checked batteries even carbon alarm and all within their lifespan. Did replace 2 x batteries as saw the red dot flash and 1 x alarm not in situ properly.Replaced and Deepa to check with tenant to see if we can pin point which alarm was beeping <\/p>

04\/02\/2022 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52020","activity_ticket_id":"49920","ticket_reference":"HDT51001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing - FOR TODAY BETWEEN 8AM AND 12NOON - TENANT HOME ","ticket_address_1":"Flat 1, 30a Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1853","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1853","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/22","activity_end":"2022-02-04 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61399","activity_notes":"To carry out gas testing - FOR TODAY BETWEEN 8AM AND 12NOON - TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 09:29 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 07:09 (michaelk)<\/b>Completed gas cert. 50<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52021","activity_ticket_id":"49921","ticket_reference":"HDT51002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing - FOR TODAY BETWEEN 8 AND 11AM - TENANT WILL BE HOME. THEREAFTER COLLECT KEYS ","ticket_address_1":"Flat 2, 30a Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1854","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1854","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/22","activity_end":"2022-02-04 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61400","activity_notes":"To carry out gas testing - FOR TODAY BETWEEN 8 AND 11AM - TENANT WILL BE HOME. THEREAFTER COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 09:31 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 07:10 (michaelk)<\/b>Completed gas cert. 50<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52022","activity_ticket_id":"49922","ticket_reference":"HDT51003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas testing - FOR TODAY BETWEEN 8AM AND 12NOON - TENANT HOME ","ticket_address_1":"Flat 3, 30a Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1855","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1855","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/22","activity_end":"2022-02-04 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61401","activity_notes":"To carry out gas testing - FOR TODAY BETWEEN 8AM AND 12NOON - TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 09:33 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 07:10 (michaelk)<\/b>Completed gas cert. 50<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52023","activity_ticket_id":"49923","ticket_reference":"HDT51004","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14713 - Sump pump number 2 replacement ","ticket_address_1":"5 Dryden Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Dryden Street","cs_id":"1834","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1834","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/02\/22","activity_end":"2022-02-04 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61402","activity_notes":"Sump pump number 2 replacement ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2022 16:42 (sandra)<\/b>KF10061478<\/p>

05\/04\/2022 12:52 (sandra)<\/b>paid half of the amount <\/p>

08\/04\/2022 16:05 (sandra)<\/b>waiting lead time on parts <\/p>

29\/04\/2022 10:59 (sandra)<\/b>further payment to be made and preliminary book for 9th May <\/p>

05\/05\/2022 10:35 (sandra)<\/b>provisionally booked for 13th from 8.30 - 5 <\/p>

16\/05\/2022 10:43 (jane)<\/b>Tuesday 24th May 8am Engineers attending will be Larry Wheeler AE19 YJX and Harry Cunningham<\/p>

24\/05\/2022 15:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52024","activity_ticket_id":"49917","ticket_reference":"HDT50998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean sign framework and step","ticket_address_1":"29 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Rupert Street","cs_id":"1851","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DR","ticket_client_site":"1851","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/22","activity_end":"2022-02-04 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61403","activity_notes":"Please could I raise a work order to clean the sign and framework at 29 Rupert Court and the black step\/trim that runs along the property at Rupert Court.","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2022 11:06 (System)<\/b>Ticket Created<\/p>

03\/02\/2022 14:22 (iain)<\/b>Clean signage and plinth.<\/p>

04\/02\/2022 12:36 (iain)<\/b>Clean sign and plinth.<\/p>

04\/02\/2022 14:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52025","activity_ticket_id":"49901","ticket_reference":"HDT50982","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"clear rubbish on the fourth floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/22","activity_end":"2022-02-04 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61404","activity_notes":"clear rubbish on the fourth floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 13:54 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 15:47 (travis)<\/b>Rubbish removal<\/p>

03\/02\/2022 11:53 (travis)<\/b>Rubbish removal.<\/p>

04\/02\/2022 10:31 (travis)<\/b>Rubbish removal.<\/p>

04\/02\/2022 12:35 (iain)<\/b>Clearance.<\/p>

08\/02\/2022 10:12 (travis)<\/b>Rubbish disposal.<\/p>

08\/02\/2022 10:41 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 14:43 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52026","activity_ticket_id":"49916","ticket_reference":"HDT50997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damaged light socket wires ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/02\/22","activity_end":"2022-02-04 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61405","activity_notes":"damaged light socket wires ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2022 10:59 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52027","activity_ticket_id":"49647","ticket_reference":"HDT50728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compoliance testing 13th January ","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1781","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1781","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/22","activity_end":"2022-02-04 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61406","activity_notes":"Gas and PAT compoliance testing 13th January ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 13:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2022 20:52 (michaelk)<\/b>Completed compliance testing.140<\/p>

04\/02\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2022 19:59 (roy)<\/b>Pat test only<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52028","activity_ticket_id":"49649","ticket_reference":"HDT50730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT test compliance 14th january ","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/22","activity_end":"2022-02-04 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61407","activity_notes":"Gas and PAT test compliance 14th january ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 13:42 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:06 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2022 20:00 (roy)<\/b>Pat test only<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52029","activity_ticket_id":"49650","ticket_reference":"HDT50731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gas and compliance testing 14th January","ticket_address_1":"Flat 7","ticket_address_2":"Coopers House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/22","activity_end":"2022-02-04 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61408","activity_notes":"gas and compliance testing 14th January","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2022 13:43 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>

05\/02\/2022 20:00 (roy)<\/b>Pat test only<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52030","activity_ticket_id":"49924","ticket_reference":"HDT51005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant has no electrics - FOR TODAY - MANAGEMENT KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/22","activity_end":"2022-02-04 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61409","activity_notes":"Tenant has no electrics - FOR TODAY - MANAGEMENT KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 13:59 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:49 (sandra)<\/b>found fault to be outside light that was water logged. Disconnected and ordered new. Water had also seeped through to fusebox and damaged RCD. Replaced RCS and left everything working. <\/p>

05\/02\/2022 13:11 (roy)<\/b>Leak has caused power failure.Alan came over to replace the RCD but in the end it was the external light causing the problem as it was full of water.Alan made safe<\/p>

07\/02\/2022 07:15 (alan)<\/b>Power fault <\/p>

16\/02\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52031","activity_ticket_id":"49915","ticket_reference":"HDT50996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom tap running ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"04\/02\/22","activity_end":"2022-02-04 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61410","activity_notes":"The bathroom tap in the small bathroom has started leaking some time ago, and it now has a steady stream of water running from it in the off position.","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:58 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 09:08 (jane)<\/b>Tenant home at 10am today for access <\/p>

04\/02\/2022 12:22 (roy)<\/b>Removed tap head but could not remove tap insert.Called Danny over and he said to replace taps.Cables in light fittings had been pulled out.Rewired numerous fittings and replaced bulbs<\/p>

04\/02\/2022 14:59 (jane)<\/b>2No x basin mixer taps on order<\/p>

04\/02\/2022 17:18 (dan)<\/b>2x new basin tap ordered<\/p>

18\/02\/2022 10:04 (sandra)<\/b>today at 1 o\/c<\/p>

18\/02\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 15:23 (dan)<\/b>Supplied and fitted new 2x basin taps<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52032","activity_ticket_id":"49675","ticket_reference":"HDT50756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14660 - New blinds ","ticket_address_1":"Flat 6, Goodwins House, 55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/22","activity_end":"2022-02-04 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61411","activity_notes":"New blinds ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2022 16:07 (jane)<\/b>Blinds on order <\/p>

25\/01\/2022 11:02 (sandra)<\/b>B45056039WB <\/p>

25\/01\/2022 11:47 (sandra)<\/b>in reception <\/p>

27\/01\/2022 11:02 (sandra)<\/b>Tuesday 1\/2 10 - 2<\/p>

27\/01\/2022 14:27 (sandra)<\/b>7th Feb booked for blinds which are in reception and the tenant is home for access <\/p>

07\/02\/2022 12:27 (travis)<\/b>New blinds fitted.<\/p>

08\/02\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 14:44 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52033","activity_ticket_id":"49926","ticket_reference":"HDT51007","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drips on the staircase ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/22","activity_end":"2022-02-04 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61412","activity_notes":"drips on the staircase ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 14:37 (System)<\/b>Ticket Created<\/p>

05\/02\/2022 13:12 (roy)<\/b>No drips but sma water bubbles appearing on wall in staircase.Need access into flat 3<\/p>

08\/02\/2022 08:37 (roy)<\/b>Investigated inside flat 3 but now need permission to open up.Quote is required 2nd quote is required for 2nd leak into flat below<\/p>

17\/02\/2022 11:29 (roy)<\/b>Whats happening with this one?? Quote was required to gain access. Has it been sent through<\/p>

17\/02\/2022 15:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52034","activity_ticket_id":"49925","ticket_reference":"HDT51006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/02\/22","activity_end":"2022-02-04 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61413","activity_notes":"washing machine not working . When tenant is using the washing machine, it is ruining his clothes. When he uses the machine, it leaves a black stain on the clothes. This is worse when he uses softener for the machine. Can someone attend to investigate the washing machine. Issues with the tap in the bathroom. Due to previous works on the tap, the sealing around the tap is cracked and there are gaps. There are also stains on the wall next to the bath tap. Can someone attend to paint over the stains and fit the tap properly ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2022 14:07 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 10:34 (sandra)<\/b>access arranged for the 10th <\/p>

07\/02\/2022 10:35 (sandra)<\/b>12- 6<\/p>

07\/02\/2022 13:07 (sandra)<\/b>tenant home for access<\/p>

10\/02\/2022 15:49 (iain)<\/b>Remastic tiled bath panel.<\/p>

23\/02\/2022 13:14 (dean)<\/b>Can we book this for Monday please <\/p>

03\/03\/2022 13:44 (sandra)<\/b>emailed for Thursday <\/p>

04\/03\/2022 09:17 (sandra)<\/b>decorating booked for Thursday 10th <\/p>

14\/03\/2022 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52035","activity_ticket_id":"49928","ticket_reference":"HDT51009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is leaking ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/22","activity_end":"2022-02-04 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61414","activity_notes":"toilet is leaking ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 15:04 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:02 (iain)<\/b>Leaking toilet.<\/p>

09\/02\/2022 15:15 (sandra)<\/b>(Ticket Closed)<\/p>

10\/02\/2022 07:39 (michaelk)<\/b>Attended site to investigate toilet leak. The pan has to be removed and the waste will need to be changed to stop the flexible connector working loose due to tension. Will provide a quote to carry out work. 1 hour labour 50.<\/p>

11\/02\/2022 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52036","activity_ticket_id":"49928","ticket_reference":"HDT51009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is leaking ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/22","activity_end":"2022-02-04 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61415","activity_notes":"toilet is leaking - from the bottom - tell me when you can go next week ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 15:04 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:02 (iain)<\/b>Leaking toilet.<\/p>

09\/02\/2022 15:15 (sandra)<\/b>(Ticket Closed)<\/p>

10\/02\/2022 07:39 (michaelk)<\/b>Attended site to investigate toilet leak. The pan has to be removed and the waste will need to be changed to stop the flexible connector working loose due to tension. Will provide a quote to carry out work. 1 hour labour 50.<\/p>

11\/02\/2022 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52037","activity_ticket_id":"49929","ticket_reference":"HDT51010","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"remove uni-strutt between 2 offices and make good ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/22","activity_end":"2022-02-04 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61416","activity_notes":"remove uni-strutt between 2 offices and make good ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 16:02 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 06:21 (alan)<\/b>Remove section of uni strut<\/p>

11\/02\/2022 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52038","activity_ticket_id":"49924","ticket_reference":"HDT51005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant has no electrics - FOR TODAY - MANAGEMENT KEYS FOR ACCESS ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/22","activity_end":"2022-02-04 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61417","activity_notes":"Tenant has no electrics - FOR TODAY - MANAGEMENT KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 13:59 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 16:49 (sandra)<\/b>found fault to be outside light that was water logged. Disconnected and ordered new. Water had also seeped through to fusebox and damaged RCD. Replaced RCS and left everything working. <\/p>

05\/02\/2022 13:11 (roy)<\/b>Leak has caused power failure.Alan came over to replace the RCD but in the end it was the external light causing the problem as it was full of water.Alan made safe<\/p>

07\/02\/2022 07:15 (alan)<\/b>Power fault <\/p>

16\/02\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52039","activity_ticket_id":"49930","ticket_reference":"HDT51011","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked sink and stack ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61418","activity_notes":"Blocked sink and stack ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 09:02 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 11:34 (roy)<\/b>Unable to clear blockage but had to return on Saturday as had tp purchase materials<\/p>

07\/02\/2022 11:37 (roy)<\/b>Returned Saturday after purchasing tools and materials to remove copper pipe that went into the stack but still couldn't clear blockage.Had to call out London Drainage.Cleared blockage and replaced all pipes and access panels<\/p>

07\/02\/2022 13:37 (sandra)<\/b>(Ticket Closed)<\/p>

07\/02\/2022 13:39 (sandra)<\/b>price needed for London Drainage <\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52040","activity_ticket_id":"49930","ticket_reference":"HDT51011","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked sink and stack ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61419","activity_notes":"Blocked sink and stack ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2022 09:02 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 11:34 (roy)<\/b>Unable to clear blockage but had to return on Saturday as had tp purchase materials<\/p>

07\/02\/2022 11:37 (roy)<\/b>Returned Saturday after purchasing tools and materials to remove copper pipe that went into the stack but still couldn't clear blockage.Had to call out London Drainage.Cleared blockage and replaced all pipes and access panels<\/p>

07\/02\/2022 13:37 (sandra)<\/b>(Ticket Closed)<\/p>

07\/02\/2022 13:39 (sandra)<\/b>price needed for London Drainage <\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52041","activity_ticket_id":"49931","ticket_reference":"HDT51012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61420","activity_notes":"Emergency call out - no heating ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 09:03 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>

07\/02\/2022 11:37 (roy)<\/b>Reset element.All ok<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52042","activity_ticket_id":"49932","ticket_reference":"HDT51013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no hot water ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1459","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1459","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61421","activity_notes":"Emergency call out - no hot water ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 09:06 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>

07\/02\/2022 11:39 (roy)<\/b>Faulty element and timer clock.Had to wire bottom element straight onto live.Michael to return on Monday <\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52043","activity_ticket_id":"49933","ticket_reference":"HDT51014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT51013 Follow-Up - no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street ","cs_id":"1459","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1459","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61422","activity_notes":"HDT51013 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:13 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 07:08 (michaelk)<\/b>Attended site to investigate hot water problem. Found neutral cable damaged in boost element which was replaced and the controls were checked and reprogrammed. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52044","activity_ticket_id":"49934","ticket_reference":"HDT51015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no hot water ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61423","activity_notes":"Emergency call out ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 09:08 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>

07\/02\/2022 11:40 (roy)<\/b>No hot water but found it to be hot on arrival.Checked systemAll ok<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52045","activity_ticket_id":"49935","ticket_reference":"HDT51016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and heating ","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1664","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1664","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61424","activity_notes":"no hot water and heating ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 09:14 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 11:13 (sandra)<\/b>order a new pump<\/p>

08\/02\/2022 07:05 (michaelk)<\/b>Attended site to boiler callout, and found boiler pump faulty. Collected replacement pump from suppliers and returned to site to fit. Left site fully operational. 5hrs labour plus parts. Total 415 ex vat.<\/p>

08\/02\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52046","activity_ticket_id":"49936","ticket_reference":"HDT51017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"supply buckets and plastic sheeting to Blaze ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61425","activity_notes":"supply buckets and plastic sheeting to Blaze ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 09:21 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>

07\/02\/2022 11:41 (roy)<\/b>Suply buckets and plastic sheets following a leak<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52047","activity_ticket_id":"49915","ticket_reference":"HDT50996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom tap running ","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61426","activity_notes":"The bathroom tap in the small bathroom has started leaking some time ago, and it now has a steady stream of water running from it in the off position.","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2022 10:58 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 09:08 (jane)<\/b>Tenant home at 10am today for access <\/p>

04\/02\/2022 12:22 (roy)<\/b>Removed tap head but could not remove tap insert.Called Danny over and he said to replace taps.Cables in light fittings had been pulled out.Rewired numerous fittings and replaced bulbs<\/p>

04\/02\/2022 14:59 (jane)<\/b>2No x basin mixer taps on order<\/p>

04\/02\/2022 17:18 (dan)<\/b>2x new basin tap ordered<\/p>

18\/02\/2022 10:04 (sandra)<\/b>today at 1 o\/c<\/p>

18\/02\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 15:23 (dan)<\/b>Supplied and fitted new 2x basin taps<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52048","activity_ticket_id":"49927","ticket_reference":"HDT51008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from washing machine ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/22","activity_end":"2022-02-07 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61427","activity_notes":"leak from washing machine ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2022 15:01 (System)<\/b>Ticket Created<\/p>

09\/02\/2022 10:29 (sandra)<\/b>booked for 10th 12 - 6pm<\/p>

11\/02\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52049","activity_ticket_id":"49937","ticket_reference":"HDT51018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14718 - Replacement washer\/dryer ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/02\/22","activity_end":"2022-02-07 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61428","activity_notes":"Replacement washer\/dryer - hotpoint ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 10:27 (sandra)<\/b>We will be able to deliver and install it on Thursday, 17\/02 in the afternoon 12-6pmPlease let us know if you would like to take the slot.<\/p>

18\/02\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 12:52 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52050","activity_ticket_id":"49938","ticket_reference":"HDT51019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"small leak from water pipe in the basement","ticket_address_1":"40-42 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40-42 William IV Street ","cs_id":"1663","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"1663","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/22","activity_end":"2022-02-07 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61429","activity_notes":"small leak from water pipe in the basementcan you clip the pipe to the wall as well ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:15 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 09:55 (sandra)<\/b>cant isolate the supply and cant do the repair live as it is a main feed.Water board need to isolate or tell us where to isolate so that we can carry out the repair<\/p>

16\/02\/2022 10:02 (travis)<\/b>Lifted manhole cover.<\/p>

17\/02\/2022 12:47 (michaelk)<\/b>Attended site to re-align mains water pipe in basement shop and stop leaks. Attempted to shut down mains supply at numerous meters but was unable to achieve safe isolation. Re-attended site to meet contractors but was again unable to isolate supply. Informed office and garry. 2hrs labour 95.<\/p>

24\/02\/2022 17:25 (michaelk)<\/b>Attended site to repair leaking pipework with the water board. Waited on the site, until notification that the job was postponed. 3hrs labour 140.<\/p>

09\/03\/2022 11:07 (sandra)<\/b>bracket put on pipework but ntr to put lagging in place <\/p>

09\/03\/2022 11:07 (sandra)<\/b>bracket put on pipework but ntr for lagging on pipework <\/p>

10\/03\/2022 08:01 (michaelk)<\/b>Attended site to install pipe brackets to mains pipe. The mains pipe has been tightened by others but isn't straight, Gary was updated and instructed us to fix pipework in the current position. The mains pipework is now condensing and requires lagging, Gary has instructed us to complete. Lagging tape will be sourced and fitted. 1hour labour total 65.80 ex vat.<\/p>

14\/03\/2022 08:07 (michaelk)<\/b>Attended site to lag mains pipework to stop condensation. Note; there is a section of copper pipework which hasn't been lagged, which should be removed. The two supplies coming off the main should be adapted by the site contractors. 2hrs labour plus materials 117.40 ex vat.<\/p>

14\/03\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52051","activity_ticket_id":"49940","ticket_reference":"HDT51021","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":" riser doors are not closing","ticket_address_1":"17-19 Neil Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-19 Neil Street ","cs_id":"1856","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1856","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/22","activity_end":"2022-02-07 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61430","activity_notes":" riser doors are not closing","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:24 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 16:02 (travis)<\/b>Works to electrical cupboard doors.<\/p>

07\/02\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52052","activity_ticket_id":"49941","ticket_reference":"HDT51022","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"broken handle in the commercial bike store needs doing asap as there are bikes in there and no one can currently get in","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/22","activity_end":"2022-02-07 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61431","activity_notes":"broken handle in the commercial bike store needs doing asap as there are bikes in there and no one can currently get in","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:26 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 13:35 (travis)<\/b>Repair\/ overhaul to bike store coded lock .Tested.<\/p>

07\/02\/2022 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52053","activity_ticket_id":"49939","ticket_reference":"HDT51020","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"mats and locks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/22","activity_end":"2022-02-07 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61432","activity_notes":"order 2 rubber mates snd 5 combination padlocks Alan Murkin - site engineer is dealing with this","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:23 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 19:44 (alan)<\/b>Supply electrical rubber matting put one bit in electrical cupboard of 120 Long Acre and supply 5 number code padlocks <\/p>

14\/02\/2022 13:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52054","activity_ticket_id":"49942","ticket_reference":"HDT51023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"I have a gas leak in my flat - the stove does not shut off properly and this is what is causing this","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/22","activity_end":"2022-02-07 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61433","activity_notes":"I have a gas leak in my flat - the stove does not shut off properly and this is what is causing this","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:51 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 12:58 (roy)<\/b>Safety valve has failed and needs replacing.Have sent details to Michael for replacement safety valveHave turned off gas supply to hob<\/p>

17\/02\/2022 12:50 (michaelk)<\/b>Attended site to carry out gas hob repair following gas leak. Removed hob and stripped down, changing the front burner control and thermocouple. Tested for tighteness and re-assembled hob. Tested safety devices and left fully operational. 4hrs labour, total 246 ex vat.<\/p>

17\/02\/2022 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52055","activity_ticket_id":"49943","ticket_reference":"HDT51024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler is making a loud drilling noise","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/22","activity_end":"2022-02-07 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61434","activity_notes":"Boiler is making a loud drilling noiseTENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:53 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 20:21 (michaelk)<\/b>Attended site to investigate reported boiler noise. There was no noise present and the reported noise couldn't be replicated. The tenant is going to monitor the situation. 1hr labour 50.<\/p>

16\/02\/2022 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52056","activity_ticket_id":"49927","ticket_reference":"HDT51008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from washing machine ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/02\/22","activity_end":"2022-02-07 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61435","activity_notes":"leak from washing machine ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2022 15:01 (System)<\/b>Ticket Created<\/p>

09\/02\/2022 10:29 (sandra)<\/b>booked for 10th 12 - 6pm<\/p>

11\/02\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52057","activity_ticket_id":"49927","ticket_reference":"HDT51008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from washing machine ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/22","activity_end":"2022-02-07 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61436","activity_notes":"leak from washing machine ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2022 15:01 (System)<\/b>Ticket Created<\/p>

09\/02\/2022 10:29 (sandra)<\/b>booked for 10th 12 - 6pm<\/p>

11\/02\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52058","activity_ticket_id":"49942","ticket_reference":"HDT51023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"I have a gas leak in my flat - the stove does not shut off properly and this is what is causing this","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/22","activity_end":"2022-02-07 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61437","activity_notes":"I have a gas leak in my flat - the stove does not shut off properly and this is what is causing this","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:51 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 12:58 (roy)<\/b>Safety valve has failed and needs replacing.Have sent details to Michael for replacement safety valveHave turned off gas supply to hob<\/p>

17\/02\/2022 12:50 (michaelk)<\/b>Attended site to carry out gas hob repair following gas leak. Removed hob and stripped down, changing the front burner control and thermocouple. Tested for tighteness and re-assembled hob. Tested safety devices and left fully operational. 4hrs labour, total 246 ex vat.<\/p>

17\/02\/2022 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52059","activity_ticket_id":"49944","ticket_reference":"HDT51025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1107","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1107","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/22","activity_end":"2022-02-07 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61438","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 15:37 (System)<\/b>Ticket Created<\/p>

13\/02\/2022 18:17 (michaelk)<\/b>Attended site to investigate hot water issue. Traced problem to a faulty fused spur. Travelled to suppliers and returned to site to replace spur. Tested cylinder and controls on completion. 3hrs labour plus parts. 160 ex vat.<\/p>

14\/02\/2022 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52060","activity_ticket_id":"49945","ticket_reference":"HDT51026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14717 - Supply new power supply to intercom","ticket_address_1":"23 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Catherine Street ","cs_id":"1385","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1385","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"07\/02\/22","activity_end":"2022-02-07 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61439","activity_notes":"Supply new power supply to intercom","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52061","activity_ticket_id":"49946","ticket_reference":"HDT51027","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"SW\/SW\/14714 - redecoration works ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/02\/22","activity_end":"2022-02-08 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61440","activity_notes":"redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 08:55 (dean)<\/b>Done 230.00<\/p>

24\/02\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52062","activity_ticket_id":"49947","ticket_reference":"HDT51028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14716 - Replacement blinds ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61441","activity_notes":"Replacement blinds -Booked for Monday at 10 am with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2022 13:38 (jane)<\/b>Blinds on order <\/p>

28\/02\/2022 11:36 (sandra)<\/b>access asked for Tuesday 1st <\/p>

07\/03\/2022 11:13 (travis)<\/b>New blinds fitted X2,X3 blind cords extended.<\/p>

07\/03\/2022 13:40 (sandra)<\/b>(Ticket Closed)<\/p>

07\/03\/2022 15:38 (dan)<\/b>Assisted Travis<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52063","activity_ticket_id":"49866","ticket_reference":"HDT50947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14702 - Replacement tap","ticket_address_1":"fLAT 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"fLAT 1","cs_id":"1837","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1837","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/22","activity_end":"2022-02-10 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61442","activity_notes":"Replacement tap - given to you by Roy Booked for Thursday 8am - 11am","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2022 09:54 (jane)<\/b>New tap on order, 2-3 days lead-time <\/p>

10\/02\/2022 12:19 (roy)<\/b>Remove\/Replaced kitchen taps<\/p>

11\/02\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52064","activity_ticket_id":"49925","ticket_reference":"HDT51006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/02\/22","activity_end":"2022-02-10 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61443","activity_notes":"BOOKEFD FOR MID DDAY ON 10TH. CAN YOU TOUCH UP THE WALL AS WELL IF IT IS WHITE - TENANT HOME Issues with the tap in the bathroom. Due to previous works on the tap, the sealing around the tap is cracked and there are gaps. There are also stains on the wall next to the bath tap. Can someone attend to paint over the stains and fit the tap properly ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2022 14:07 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 10:34 (sandra)<\/b>access arranged for the 10th <\/p>

07\/02\/2022 10:35 (sandra)<\/b>12- 6<\/p>

07\/02\/2022 13:07 (sandra)<\/b>tenant home for access<\/p>

10\/02\/2022 15:49 (iain)<\/b>Remastic tiled bath panel.<\/p>

23\/02\/2022 13:14 (dean)<\/b>Can we book this for Monday please <\/p>

03\/03\/2022 13:44 (sandra)<\/b>emailed for Thursday <\/p>

04\/03\/2022 09:17 (sandra)<\/b>decorating booked for Thursday 10th <\/p>

14\/03\/2022 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52065","activity_ticket_id":"49948","ticket_reference":"HDT51029","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"service to boiler ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/22","activity_end":"2022-02-08 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61444","activity_notes":"service to boiler required. I will forward you the last service carried out by ABM","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2022 10:11 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 12:03 (michaelk)<\/b>Attended site to complete gas boiler service. 2hrs labour plus parts, total 139.40 ex vat.<\/p>

23\/02\/2022 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52066","activity_ticket_id":"49901","ticket_reference":"HDT50982","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"clear rubbish on the fourth floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/22","activity_end":"2022-02-08 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61445","activity_notes":"clear rubbish on the fourth floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2022 13:54 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 15:47 (travis)<\/b>Rubbish removal<\/p>

03\/02\/2022 11:53 (travis)<\/b>Rubbish removal.<\/p>

04\/02\/2022 10:31 (travis)<\/b>Rubbish removal.<\/p>

04\/02\/2022 12:35 (iain)<\/b>Clearance.<\/p>

08\/02\/2022 10:12 (travis)<\/b>Rubbish disposal.<\/p>

08\/02\/2022 10:41 (sandra)<\/b>(Ticket Closed)<\/p>

08\/02\/2022 14:43 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52067","activity_ticket_id":"49949","ticket_reference":"HDT51030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator issues ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/22","activity_end":"2022-02-08 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61446","activity_notes":"Radiator issues It gets luke warm and never gets hot, the other radiators in the flat are all getting properly hot. The system is all electric central heating.access via keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2022 10:36 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 08:28 (roy)<\/b>2nd bedroom and hallway is ok. But body need to be changed in first bedroom which requires system to be drained down.Michael to do<\/p>

17\/02\/2022 12:43 (michaelk)<\/b>Attended site to drain down heating system and replace thermostatic radiator valve in room 1. Completed works and re-filled and vented system and left in full working order. 4hrs labour, total 203 ex vat.<\/p>

17\/02\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52068","activity_ticket_id":"49836","ticket_reference":"HDT50917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken toilet seat - THURSDAY 1.30 27TH","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Egmont House","cs_id":"1753","cs_address_2":"Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1753","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/22","activity_end":"2022-02-08 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61447","activity_notes":"Broken toilet seat - Wednesday after with tenant allanb68@gmail.comAlso needs to look at the sink plug and toilet curtain please .","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2022 09:06 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 10:47 (sandra)<\/b>emailed tenant for access <\/p>

27\/01\/2022 14:06 (dan)<\/b>Replacement seat ordered<\/p>

28\/01\/2022 08:57 (jane)<\/b>Toilet seat on order, 2-3 days lead-time <\/p>

10\/02\/2022 11:12 (iain)<\/b>Supplied and fitted new toilet seat.Repaired pop up waste.Taken details for a new blind in the bathroom.<\/p>

18\/02\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52069","activity_ticket_id":"49950","ticket_reference":"HDT51031","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"disabled pull cord and reset button to be replaced","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/22","activity_end":"2022-02-08 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61448","activity_notes":"disabled pull cord and reset button to be replaced","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2022 11:47 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 15:32 (sandra)<\/b>7th Monday <\/p>

07\/03\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52070","activity_ticket_id":"49951","ticket_reference":"HDT51032","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"hinge on main door loose ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/22","activity_end":"2022-02-08 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61449","activity_notes":"hinge on main door loose ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2022 11:49 (System)<\/b>Ticket Created<\/p>

08\/02\/2022 13:09 (travis)<\/b>Realignment of main door,refixing of hinges,Lubrication of all moving parts,Tested.<\/p>

08\/02\/2022 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52071","activity_ticket_id":"49952","ticket_reference":"HDT51033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock not working on flat ","ticket_address_1":"Flat 1, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/22","activity_end":"2022-02-08 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61450","activity_notes":"lock not working on flat The tenant has reported:- that the door lock for the flat 1 is not locking property, if you insert the key it can go in rounds, rather than just turning the key to open the doors, the tenant has managed to get inside, however could please you attend today to have a look at this, as it would be not very safe for the next guest if they are unable to get in to the flat. Please collect management keys.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2022 11:54 (System)<\/b>Ticket Created<\/p>

08\/02\/2022 14:42 (iain)<\/b>Supplied and fitted new cylinder to front door.<\/p>

08\/02\/2022 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52072","activity_ticket_id":"49868","ticket_reference":"HDT50949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"eye bolt testing ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/22","activity_end":"2022-02-16 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61451","activity_notes":"eye bolt testing booked for 16th meet heightsafe. they will call you before they get there.collect keys. ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2022 13:32 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 12:04 (roy)<\/b>With Height SafeAll ok<\/p>

18\/02\/2022 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52073","activity_ticket_id":"49953","ticket_reference":"HDT51034","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14720 - Supply and install trunking and 4 double sockets ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/22","activity_end":"2022-02-08 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61452","activity_notes":"Supply and install trunking and 4 double sockets ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 06:20 (alan)<\/b>Quote works <\/p>

16\/02\/2022 06:58 (alan)<\/b>Complete quoted works <\/p>

16\/02\/2022 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52074","activity_ticket_id":"49954","ticket_reference":"HDT51035","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14725 - Remedial works following EL test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/22","activity_end":"2022-02-08 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61453","activity_notes":"Remedial works following EL test ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 06:07 (alan)<\/b>Quoted works <\/p>

11\/02\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52075","activity_ticket_id":"49955","ticket_reference":"HDT51036","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water meter needs to be removed.","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/22","activity_end":"2022-02-08 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61454","activity_notes":"water meter needs to be removed.","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2022 16:24 (System)<\/b>Ticket Created<\/p>

08\/02\/2022 16:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52076","activity_ticket_id":"49956","ticket_reference":"HDT51037","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14721 - EL Remedial works ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/22","activity_end":"2022-02-09 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61455","activity_notes":"EL Remedial works ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 20:27 (alan)<\/b>Quoted works <\/p>

17\/02\/2022 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52077","activity_ticket_id":"49957","ticket_reference":"HDT51038","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14722 - Remedial works following EL test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/22","activity_end":"2022-02-09 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61456","activity_notes":"Remedial works following EL test ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 19:44 (alan)<\/b>Quoted works <\/p>

29\/03\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52078","activity_ticket_id":"49958","ticket_reference":"HDT51039","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14723 - Remedial works following EL test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/22","activity_end":"2022-02-09 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61457","activity_notes":"Remedial works following EL test ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 05:14 (alan)<\/b>Quoted works <\/p>

25\/03\/2022 05:15 (alan)<\/b>Completed quoted works <\/p>

25\/03\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52079","activity_ticket_id":"49959","ticket_reference":"HDT51040","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14724 - Remedial works following EL test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/22","activity_end":"2022-02-09 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61458","activity_notes":"Remedial works following EL test ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 11:22 (alan)<\/b>Quoted works<\/p>

17\/02\/2022 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52080","activity_ticket_id":"49960","ticket_reference":"HDT51041","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14726 - Remedial works following EL test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/22","activity_end":"2022-02-09 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61459","activity_notes":"Following monthly emergency light test remove 5 faulty emergency light fittings and replace with new similar LED fittings","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 06:08 (alan)<\/b>Quoted works <\/p>

11\/02\/2022 06:10 (alan)<\/b>Compete quoted works <\/p>

11\/02\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52081","activity_ticket_id":"49961","ticket_reference":"HDT51042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14730 - Redecoration works ","ticket_address_1":"23a Rathbone Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23a Rathbone Street ","cs_id":"1408","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1408","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/02\/22","activity_end":"2022-02-09 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61460","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2022 09:53 (dean)<\/b>Doing this one now <\/p>

03\/03\/2022 13:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52082","activity_ticket_id":"49962","ticket_reference":"HDT51043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into coffee shop from Flat 12","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"1347","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1347","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/22","activity_end":"2022-02-09 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61461","activity_notes":"leak into coffee shop from Flat 12","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2022 10:11 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 11:09 (iain)<\/b>Leak. Replaced sections of shower mastic.<\/p>

11\/02\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52083","activity_ticket_id":"49551","ticket_reference":"HDT50632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT50626 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1746","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1746","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/02\/22","activity_end":"2022-02-09 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61462","activity_notes":"HDT50626 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2022 14:00 (jane)<\/b>Requested access for Thursday 6th January <\/p>

04\/01\/2022 15:40 (jane)<\/b>Tenant will be home for access : Thursday the 6th of Jan between 10 and 2pm.<\/p>

06\/01\/2022 12:54 (jane)<\/b>Tenant wasn't home for today's visit, requested another date Tuesday, 11\/01, between 10am and 2pm <\/p>

07\/01\/2022 09:03 (jane)<\/b>on Tuesday, 11\/01, between 10am and 2pm; please collect management keys.<\/p>

10\/01\/2022 09:56 (sandra)<\/b>booked for Tuesday <\/p>

18\/01\/2022 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2022 10:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2022 11:15 (sandra)<\/b>Wednesday 16th 12 - 4pm <\/p>

18\/02\/2022 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52084","activity_ticket_id":"49963","ticket_reference":"HDT51044","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to lower the Tv in the 120 Long Acre Management meeting room and make good the old holes left behind.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/22","activity_end":"2022-02-09 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61463","activity_notes":"to lower the Tv in the 120 Long Acre Management meeting room and make good the old holes left behind.","activity_timesheet":null,"ticket_notes_combined":"

09\/02\/2022 10:55 (System)<\/b>Ticket Created<\/p>

09\/02\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2022 11:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/02\/2022 15:16 (travis)<\/b>Refit tv to a lower level.<\/p>

10\/02\/2022 15:48 (iain)<\/b>Move TV.<\/p>

11\/02\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52085","activity_ticket_id":"49964","ticket_reference":"HDT51045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak on the boiler ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 21 Catherine Street ","cs_id":"1134","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1134","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/22","activity_end":"2022-02-09 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61464","activity_notes":"leak on the boiler attendance between 12 - 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2022 11:08 (System)<\/b>Ticket Created<\/p>

09\/02\/2022 14:23 (michaelk)<\/b>Attended site to investigate boiler leak. Traced problem to the condense pipe from the trap which has split in two places. Cleaned out boiler casing and carried out temporary repairs to allow the boiler to run. We have ordered replacement parts. 3hrs labour 140<\/p>

24\/02\/2022 06:45 (michaelk)<\/b>Attended site to supply and fit replacement condense trap. Drilled out side panel replacing damaged condense tra0 and hose. Drilled out rivets and replaced side panel with new rivets. Left boiler fully operational. 3hrs labour plus parts, total 178 ex vat.<\/p>

24\/02\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52086","activity_ticket_id":"49963","ticket_reference":"HDT51044","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to lower the Tv in the 120 Long Acre Management meeting room and make good the old holes left behind.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/22","activity_end":"2022-02-09 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61465","activity_notes":"to lower the Tv in the 120 Long Acre Management meeting room and make good the old holes left behind.","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2022 10:55 (System)<\/b>Ticket Created<\/p>

09\/02\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2022 11:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/02\/2022 15:16 (travis)<\/b>Refit tv to a lower level.<\/p>

10\/02\/2022 15:48 (iain)<\/b>Move TV.<\/p>

11\/02\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52087","activity_ticket_id":"49965","ticket_reference":"HDT51046","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"PAT for CCTV in basement ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/22","activity_end":"2022-02-09 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61466","activity_notes":"PAT for CCTV in basement ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2022 12:23 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 13:57 (alan)<\/b>PAT<\/p>

10\/02\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52088","activity_ticket_id":"49783","ticket_reference":"HDT50864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14690 - Replacement washer dryer ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/22","activity_end":"2022-02-09 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61467","activity_notes":"Replacement washer dryer - pick up keys for Wellington and be at apartment 8 am to fit with Roy ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 13:50 (jane)<\/b>Please proceed. PO has been raise waiting for approval.Can you please liaise with the tenant for access when you have the appliance ready.dimitrios.lytras@hovarda.london<\/p>

09\/02\/2022 15:03 (sandra)<\/b>abanoned call out charge to addiain to take it to 24 Wellington street to add<\/p>

09\/02\/2022 15:04 (sandra)<\/b>new machine stored in commercial unit at 24 Wellington and then when RA fit 24a Newport Court they can take the old machine with them <\/p>

10\/02\/2022 11:10 (iain)<\/b>Supplied and fitted new integrated washer\/dryer, disposed of old.<\/p>

10\/02\/2022 12:31 (roy)<\/b>Desired old machine and hard wired new<\/p>

10\/02\/2022 15:15 (travis)<\/b>Fitment of washer\/dryer<\/p>

11\/02\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52089","activity_ticket_id":"49783","ticket_reference":"HDT50864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14690 - Replacement washer dryer ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/02\/22","activity_end":"2022-02-09 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61468","activity_notes":"Replacement washer dryer Machine is at 24 Wellington unit. To fit at 8 am Thursday with Iain ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 13:50 (jane)<\/b>Please proceed. PO has been raise waiting for approval.Can you please liaise with the tenant for access when you have the appliance ready.dimitrios.lytras@hovarda.london<\/p>

09\/02\/2022 15:03 (sandra)<\/b>abanoned call out charge to addiain to take it to 24 Wellington street to add<\/p>

09\/02\/2022 15:04 (sandra)<\/b>new machine stored in commercial unit at 24 Wellington and then when RA fit 24a Newport Court they can take the old machine with them <\/p>

10\/02\/2022 11:10 (iain)<\/b>Supplied and fitted new integrated washer\/dryer, disposed of old.<\/p>

10\/02\/2022 12:31 (roy)<\/b>Desired old machine and hard wired new<\/p>

10\/02\/2022 15:15 (travis)<\/b>Fitment of washer\/dryer<\/p>

11\/02\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52090","activity_ticket_id":"49966","ticket_reference":"HDT51047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in the master bathroom are flickering ","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/22","activity_end":"2022-02-10 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61469","activity_notes":"lights in the master bathroom are flickering between 11-2pm the tenant on Thursday Please call Adriana 07340 565962 for access 20 minutes before you arrive. so she can meet you and let you in","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2022 16:42 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 13:18 (alan)<\/b>Investigate lights in bathroom flickering, find loose connection repair. Replace blown lamps test and leave working <\/p>

11\/02\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52091","activity_ticket_id":"49949","ticket_reference":"HDT51030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator issues ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/22","activity_end":"2022-02-10 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61470","activity_notes":"thermostatic control valve needs changing - no quote required ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2022 10:36 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 08:28 (roy)<\/b>2nd bedroom and hallway is ok. But body need to be changed in first bedroom which requires system to be drained down.Michael to do<\/p>

17\/02\/2022 12:43 (michaelk)<\/b>Attended site to drain down heating system and replace thermostatic radiator valve in room 1. Completed works and re-filled and vented system and left in full working order. 4hrs labour, total 203 ex vat.<\/p>

17\/02\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52092","activity_ticket_id":"49968","ticket_reference":"HDT51049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak on ceiling in bedroom by window ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/22","activity_end":"2022-02-10 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61471","activity_notes":"Leak on ceiling in bedroom by window The tenant has reported there is some damp\/water leak on the ceiling in the bedroom by the windows. It seems to have grown larger since early January when tenant first noticed itPlease could you attend today between 10-2pm; the tenant will be home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2022 09:23 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 12:30 (roy)<\/b>Rain related leak. Need access onto roof and need roof materials <\/p>

22\/02\/2022 11:17 (sandra)<\/b>returning when dry and less windy <\/p>

28\/02\/2022 09:45 (roy)<\/b>Used flashband and acrolpol to repair many cracks in roof<\/p>

28\/02\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52093","activity_ticket_id":"49969","ticket_reference":"HDT51050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"entry phone not working ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/02\/22","activity_end":"2022-02-10 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61472","activity_notes":"entry phone not working Please could you attend today anytime after 12\/1 pm this afternoon, the tenants entry phone access control system isnt working properly. The video doesnt work and they cant hear anyone who is outside.The tenant will be home to provide access.","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2022 11:17 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 12:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52094","activity_ticket_id":"49970","ticket_reference":"HDT51051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of structure on balcony","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/22","activity_end":"2022-02-10 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61473","activity_notes":"removal of structure on balconyPlease could you arrange for a contractor to attend an inspection with me today at 1pm to have a look at a structure on the balcony and recommendations of removal of this too.","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2022 11:29 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52095","activity_ticket_id":"49971","ticket_reference":"HDT51052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from toilet ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1860","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/22","activity_end":"2022-02-14 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61474","activity_notes":"Leak from toilet into Flat 3Booked for Monday tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2022 11:52 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 11:28 (sandra)<\/b>booked for Monday <\/p>

18\/02\/2022 15:07 (michaelk)<\/b>Attended site to repair toilet leak. Removed and repaired cistern, changing flush cone seal. Left fully operational. 2hrs labour, total 105.76 ex vat<\/p>

18\/02\/2022 15:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52096","activity_ticket_id":"49972","ticket_reference":"HDT51053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked gulley causing leak into Flat 4","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 21 Catherine Street ","cs_id":"1134","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1134","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/02\/22","activity_end":"2022-02-10 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61475","activity_notes":"blocked gulley causing leak into Flat 4can you see if you can clear the gulley that is causing a leak into Flat 4.Let me know if you need access to Flat 4 as well.","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2022 11:54 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 14:49 (iain)<\/b>Leak.<\/p>

11\/02\/2022 14:55 (sandra)<\/b>need access to Flat 1 <\/p>

17\/02\/2022 10:29 (sandra)<\/b>going to return to seal the roof<\/p>

23\/02\/2022 15:00 (dan)<\/b>Assisted Ian, roof works<\/p>

24\/02\/2022 13:16 (iain)<\/b>Resealed roof.<\/p>

24\/02\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52097","activity_ticket_id":"49925","ticket_reference":"HDT51006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/02\/22","activity_end":"2022-02-10 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61476","activity_notes":" There are also stains on the wall next to the bath tap. Can someone attend to paint over the stains and\/or wall ","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2022 14:07 (System)<\/b>Ticket Created<\/p>

07\/02\/2022 10:34 (sandra)<\/b>access arranged for the 10th <\/p>

07\/02\/2022 10:35 (sandra)<\/b>12- 6<\/p>

07\/02\/2022 13:07 (sandra)<\/b>tenant home for access<\/p>

10\/02\/2022 15:49 (iain)<\/b>Remastic tiled bath panel.<\/p>

23\/02\/2022 13:14 (dean)<\/b>Can we book this for Monday please <\/p>

03\/03\/2022 13:44 (sandra)<\/b>emailed for Thursday <\/p>

04\/03\/2022 09:17 (sandra)<\/b>decorating booked for Thursday 10th <\/p>

14\/03\/2022 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52098","activity_ticket_id":"49783","ticket_reference":"HDT50864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14690 - Replacement washer dryer ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/22","activity_end":"2022-02-10 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61477","activity_notes":"Replacement washer dryer ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2022 13:50 (jane)<\/b>Please proceed. PO has been raise waiting for approval.Can you please liaise with the tenant for access when you have the appliance ready.dimitrios.lytras@hovarda.london<\/p>

09\/02\/2022 15:03 (sandra)<\/b>abanoned call out charge to addiain to take it to 24 Wellington street to add<\/p>

09\/02\/2022 15:04 (sandra)<\/b>new machine stored in commercial unit at 24 Wellington and then when RA fit 24a Newport Court they can take the old machine with them <\/p>

10\/02\/2022 11:10 (iain)<\/b>Supplied and fitted new integrated washer\/dryer, disposed of old.<\/p>

10\/02\/2022 12:31 (roy)<\/b>Desired old machine and hard wired new<\/p>

10\/02\/2022 15:15 (travis)<\/b>Fitment of washer\/dryer<\/p>

11\/02\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52099","activity_ticket_id":"49963","ticket_reference":"HDT51044","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to lower the Tv in the 120 Long Acre Management meeting room and make good the old holes left behind.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/22","activity_end":"2022-02-10 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61478","activity_notes":"to lower the Tv in the 120 Long Acre Management meeting room and make good the old holes left behind.","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2022 10:55 (System)<\/b>Ticket Created<\/p>

09\/02\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>

09\/02\/2022 11:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/02\/2022 15:16 (travis)<\/b>Refit tv to a lower level.<\/p>

10\/02\/2022 15:48 (iain)<\/b>Move TV.<\/p>

11\/02\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52100","activity_ticket_id":"49974","ticket_reference":"HDT51055","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"fill and make good 4 small holes","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/02\/22","activity_end":"2022-02-10 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61479","activity_notes":"fill and make good 4 small holes","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2022 16:24 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 08:55 (dean)<\/b>Done 60.00<\/p>

24\/02\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52101","activity_ticket_id":"49975","ticket_reference":"HDT51056","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14734 - Redecorating 3 offices","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/02\/22","activity_end":"2022-02-11 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61480","activity_notes":"Redecorating 3 offices","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 08:54 (dean)<\/b>Done 1250.00<\/p>

24\/02\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52102","activity_ticket_id":"49976","ticket_reference":"HDT51057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hallway lights not switching on and the fire extinguisher hinge off the wall","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/22","activity_end":"2022-02-11 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61481","activity_notes":"hallway lights not switching on and the fire extinguisher hinge off the wall","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 09:05 (System)<\/b>Ticket Created<\/p>

12\/02\/2022 15:31 (roy)<\/b>Reset fuse to lights Also reset fuse to intercom<\/p>

14\/02\/2022 13:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52103","activity_ticket_id":"49977","ticket_reference":"HDT51058","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"12-14 Hill Street ","ticket_address_1":"12-14 Hill Street","ticket_address_2":"","ticket_town":"Richmond","ticket_county":null,"ticket_postcode":"TW9 1TW","cs_address_1":"12-14 Hill Street","cs_id":"1724","cs_address_2":"","cs_town":"Richmond","cs_postcode":"TW9 1TW","ticket_client_site":"1724","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/02\/22","activity_end":"2022-02-11 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61482","activity_notes":"12-14 Hill Street As per the attached theres a tap permanently running in the upper parts of 12- 14 Hill Street, Richmond.Reddan recently helped us out there with replacing the stopcock.Please could you arrange for a plumber to attend to see if this can be stopped.There is a key box adjacent to the front door, the code is 1982.","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 09:34 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 14:50 (iain)<\/b>Capped feed to tap.<\/p>

11\/02\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52104","activity_ticket_id":"49978","ticket_reference":"HDT51059","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/14731 - Emergency lighting replacement ","ticket_address_1":"121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"121 Long Acre ","cs_id":"1858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/22","activity_end":"2022-02-11 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61483","activity_notes":"Emergency lighting replacement ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2022 08:26 (alan)<\/b>Quoted works <\/p>

06\/04\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52105","activity_ticket_id":"49979","ticket_reference":"HDT51060","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Please attend regarding a pavement hatch and call Michael once there","ticket_address_1":"46 Maddox Street ","ticket_address_2":"Mayfair","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"46 Maddox Street ","cs_id":"1861","cs_address_2":"Mayfair","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1861","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/22","activity_end":"2022-02-11 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61484","activity_notes":"Please attend regarding a pavement hatch and call Michael once thereShop opens at 1 o\/c to enter the basement ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 10:07 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 13:43 (travis)<\/b>Inspection of paving hatch.<\/p>

11\/02\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52106","activity_ticket_id":"49980","ticket_reference":"HDT51061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rubber on roller shutter has fallen ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/22","activity_end":"2022-02-11 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61485","activity_notes":"rubber on roller shutter has fallen ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 10:10 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 13:45 (travis)<\/b>Attended and found the shutter had tripped Passed to service engineer via office.<\/p>

11\/02\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52107","activity_ticket_id":"49981","ticket_reference":"HDT51062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14740 - intercom works","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"11\/02\/22","activity_end":"2022-02-11 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61486","activity_notes":"intercom works","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2022 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52108","activity_ticket_id":"49973","ticket_reference":"HDT51054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"drawer front in kitchen has fallen off ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/22","activity_end":"2022-02-11 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61487","activity_notes":"drawer front in kitchen has fallen off Qeis 07534141957","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2022 14:55 (System)<\/b>Ticket Created<\/p>

10\/02\/2022 16:47 (sandra)<\/b>Flat 2.3<\/p>

10\/02\/2022 16:48 (sandra)<\/b>tenant to confirm appointment Friday morning for Fridyay afternoon <\/p>

11\/02\/2022 12:28 (sandra)<\/b>no confirmation for appointment so will call again on Monday <\/p>

14\/02\/2022 09:06 (sandra)<\/b>called and no answer from tenant <\/p>

18\/02\/2022 11:05 (travis)<\/b>Refit kitchen cupboard door.<\/p>

18\/02\/2022 11:09 (sandra)<\/b>(Ticket Closed)<\/p>

04\/03\/2022 15:50 (travis)<\/b>Roof\/gully clearance<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52109","activity_ticket_id":"49982","ticket_reference":"HDT51063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water pouring through ceiling - Flat 2 and Flat 3 are home (Flat 3 are only home until 3pm)","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/22","activity_end":"2022-02-11 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61488","activity_notes":"Water pouring through ceiling - Flat 2 and Flat 3 are home (Flat 3 are only home until 3pm)","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2022 13:50 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52110","activity_ticket_id":"49983","ticket_reference":"HDT51064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good desk and seal ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/01\/22","activity_end":"2022-02-11 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61489","activity_notes":"To make good desk and seal ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2022 13:56 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52111","activity_ticket_id":"49984","ticket_reference":"HDT51065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not drying","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1702","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1702","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/22","activity_end":"2022-02-11 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61490","activity_notes":"washer\/dryer not drying","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2022 13:59 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52112","activity_ticket_id":"49985","ticket_reference":"HDT51066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen cupboard door is falling off","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/02\/22","activity_end":"2022-02-14 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61491","activity_notes":"MONDAY 10 - 12 WITH TENANT kitchen cupboard door is falling off. I have used two screws to get it to stay back temporarily but the wood where there the screws goes in is weak and crumbling so the door is not safe to use. Please can you get someone to take a look when they get a chance. ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2022 15:47 (System)<\/b>Ticket Created<\/p>

14\/02\/2022 11:33 (iain)<\/b>Rehang kitchen cupboard door.<\/p>

14\/02\/2022 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52113","activity_ticket_id":"49989","ticket_reference":"HDT51070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"make good where signage has been taken down","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/02\/22","activity_end":"2022-02-14 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61492","activity_notes":"make good where signage has been taken down","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 09:29 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:48 (sandra)<\/b>booked for Friday 11th <\/p>

14\/03\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52114","activity_ticket_id":"49990","ticket_reference":"HDT51071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/22","activity_end":"2022-02-14 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61493","activity_notes":"list of works - just waiting on access 1. The wardrobe door has come of the rails again.2. Front bedroom window doesnt close fully . So is noisy .3. Door handle on the main room has come unstuck .4. Also , window latches on two sash window have come unstuck. Looks like wood maybe rotten . Thats not a issue for me. But just letting you know.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 09:37 (System)<\/b>Ticket Created<\/p>

14\/02\/2022 12:34 (travis)<\/b>List of works.20\/20 doors required to attend for repairs to secondary glazing tensioner.<\/p>

14\/02\/2022 13:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52115","activity_ticket_id":"49991","ticket_reference":"HDT51072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - leak under sink ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1570","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1570","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/22","activity_end":"2022-02-14 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61494","activity_notes":"Emergency call out - leak under sink ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 09:48 (System)<\/b>Ticket Created<\/p>

14\/02\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52116","activity_ticket_id":"49992","ticket_reference":"HDT51073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - shower temperature ","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/22","activity_end":"2022-02-14 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61495","activity_notes":"Emergency call out - shower temperature ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 10:12 (System)<\/b>Ticket Created<\/p>

14\/02\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52117","activity_ticket_id":"49995","ticket_reference":"HDT51076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT51075 Follow-up - no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1793","cs_address_2":"43 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1793","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/22","activity_end":"2022-02-14 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61496","activity_notes":"HDT51075 Follow-Up - no heatingaccess with keys ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 20:10 (michaelk)<\/b>Attended site to investigate electrical fault with heating system. Tested all heating controls and found a cable fault on the manifold, which was repaired. Left heating running fully operational. 3hrs labour 140.<\/p>

16\/02\/2022 14:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52118","activity_ticket_id":"49994","ticket_reference":"HDT51075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1793","cs_address_2":"43 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1793","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/22","activity_end":"2022-02-14 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61497","activity_notes":"Emergency call out - no heating ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 10:19 (System)<\/b>Ticket Created<\/p>

14\/02\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52119","activity_ticket_id":"49993","ticket_reference":"HDT51074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT51073 Follow-Up - shower temperature","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/22","activity_end":"2022-02-14 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61498","activity_notes":"HDT51073 Follow-Up- shower temperature ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 12:32 (roy)<\/b>Can not do until Monday 21st.Is working ok if regulate temp slowly<\/p>

02\/03\/2022 15:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52120","activity_ticket_id":"49996","ticket_reference":"HDT51077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water in the ladies sink ","ticket_address_1":"44a and 44b Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"44a and 44b Floral Street ","cs_id":"1699","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1699","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/22","activity_end":"2022-02-14 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61499","activity_notes":"no hot water in the ladies sink ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 10:32 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 20:12 (michaelk)<\/b>Attended site to investigate ladies toilet heaters. Checked both heaters and re-set, leaving in full working order. 1hr labour 50<\/p>

16\/02\/2022 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52121","activity_ticket_id":"49997","ticket_reference":"HDT51078","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"fix the cupboard under the sink ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/02\/22","activity_end":"2022-02-14 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61500","activity_notes":"fix the cupboard under the sink attend today ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 11:06 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 11:18 (iain)<\/b>Repair sink unit.<\/p>

16\/02\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52122","activity_ticket_id":"49998","ticket_reference":"HDT51079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"1862","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1862","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/22","activity_end":"2022-02-14 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61501","activity_notes":"no heatingPlease confirm if you are able to attend today before 1.30pm","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 11:09 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 20:15 (michaelk)<\/b>Attended site to investigate heating faults. Found wireless thermostat batteries faulty, replaced and tested. Reprogrammed controller and instructed tenant on how to use, tested all radiators and left fully operational. 2hrs labour 99.99ex vat.<\/p>

16\/02\/2022 14:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52123","activity_ticket_id":"49999","ticket_reference":"HDT51080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14727 - boiler works ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/22","activity_end":"2022-02-14 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61502","activity_notes":"boiler works please proceed with burner and seals quote ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 12:01 (michaelk)<\/b>Completed quoted repair to boiler 205 ex vat.<\/p>

23\/02\/2022 13:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52124","activity_ticket_id":"50000","ticket_reference":"HDT51081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights flickering ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/22","activity_end":"2022-02-14 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61503","activity_notes":"We have 2 lights flickering in the flat - 1 in bedroom and 1 in living room.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 11:58 (System)<\/b>Ticket Created<\/p>

14\/02\/2022 15:56 (roy)<\/b>3.01 x 3 light fittings 1 x dimmer modules3.03 x 1 x light fitting<\/p>

15\/02\/2022 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52125","activity_ticket_id":"50001","ticket_reference":"HDT51082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light fitting not working ","ticket_address_1":"Flat 2","ticket_address_2":"32a Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1863","cs_address_2":"32a Goodge Steet","cs_town":"London ","cs_postcode":"W1T 2QJ","ticket_client_site":"1863","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/22","activity_end":"2022-02-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61504","activity_notes":"light fitting not working tenant cannot change this after 1pm today ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 12:00 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 09:49 (roy)<\/b>Removed\/Replaced light fitting in bathroom<\/p>

15\/02\/2022 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52126","activity_ticket_id":"50002","ticket_reference":"HDT51083","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"loud noise behind sink ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/22","activity_end":"2022-02-14 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61505","activity_notes":"loud noise behind sink ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 12:15 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 20:18 (michaelk)<\/b>Attended site to investigate noise in ladies toilet. The noise was on the hot water supply pipe which is vibrating and was restricted back using an isolation valve. This was opened and the noise stopped, however we may have to install a pressure reducing valve. 1hr labour 50.<\/p>

17\/02\/2022 12:41 (michaelk)<\/b>Returned to site to resolve problems with pressure as previously reported. Fitted pressure reducing valve and left site fully operational. 2hrs labour, total 140 ex vat.<\/p>

17\/02\/2022 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52127","activity_ticket_id":"50003","ticket_reference":"HDT51084","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"paint key cupboard and fix onto wall and also fix mbs to the wall, Redan 3 day.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/22","activity_end":"2022-02-14 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61506","activity_notes":"paint key cupboard and fix onto wall and also fix mbs to the wall, Redan 3 day.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 13:48 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 11:49 (travis)<\/b>List of works,key cabinet ect.<\/p>

16\/02\/2022 11:17 (iain)<\/b>Key cupboard and mdf wall.<\/p>

24\/02\/2022 08:53 (dean)<\/b>Done 180.00<\/p>

24\/02\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52128","activity_ticket_id":"50004","ticket_reference":"HDT51085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen cooker switch and faulty dimmer switch ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/22","activity_end":"2022-02-14 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61507","activity_notes":"Kitchen cooker switch can you please arrange for Alan to check on the kitchen switch and replace to a better quality so that it lasts?also faulty dimmer switchaccess after 3.30 today ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 14:06 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 08:59 (alan)<\/b>Replace 2 faulty dimmer module for kitchen lights <\/p>

23\/02\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52129","activity_ticket_id":"50005","ticket_reference":"HDT51086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ceiling window unresponsive ","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/22","activity_end":"2022-02-17 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61508","activity_notes":"THURSDAY 10 - 1PM WITH TENANT please could the engineer call 07585123179 with 45 mins notice.ceiling window unresponsive the right ceiling window is unresponsive using the control panels, however, the left window has no issue. The tenants have tried to rectify the issue on various occasions by trying to reset the system, following video instructions & changing the batteries, however, the system is still unresponsive to the ceiling window on the right. ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 15:34 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 11:21 (alan)<\/b>Look at the Velux windowsAble to repair report back to specialist needed<\/p>

22\/02\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52130","activity_ticket_id":"50006","ticket_reference":"HDT51087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TV signal to all flats","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/22","activity_end":"2022-02-14 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61509","activity_notes":"TV signal to all flats","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 16:40 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 09:04 (alan)<\/b>Look at on signal on tv Report back to office ward aerial needed<\/p>

18\/02\/2022 15:19 (sandra)<\/b>booked for Monday 21st <\/p>

28\/02\/2022 15:38 (sandra)<\/b>(Ticket Closed)<\/p>

28\/02\/2022 16:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/03\/2022 12:25 (sandra)<\/b>Booked for 7th March <\/p>

08\/03\/2022 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52131","activity_ticket_id":"50007","ticket_reference":"HDT51088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61510","activity_notes":"Please arrange for an engineer to carry out the below list of repairs.Check & reinstate roller blindsre attached fridge freezer rubber seala few furniture to be removed. Will confirm laterDean to redec small areasattach cover under the boiler and remove stuff left in the fridgeI have a set of keys therefore please collect from site office. New tenant is due in on Thursday-17th.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 09:22 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 11:16 (iain)<\/b>List of works.<\/p>

16\/02\/2022 11:16 (iain)<\/b>List of works.<\/p>

24\/02\/2022 08:53 (dean)<\/b>Done 190.00<\/p>

24\/02\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52132","activity_ticket_id":"50007","ticket_reference":"HDT51088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61511","activity_notes":"Please arrange for an engineer to carry out the below list of repairs.Dean to redec small areasI have a set of keys therefore please collect from site office. New tenant is due in on Thursday-17th.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 09:22 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 11:16 (iain)<\/b>List of works.<\/p>

16\/02\/2022 11:16 (iain)<\/b>List of works.<\/p>

24\/02\/2022 08:53 (dean)<\/b>Done 190.00<\/p>

24\/02\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52133","activity_ticket_id":"49986","ticket_reference":"HDT51067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14697 - Air con repairs ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Stree","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"Flat 5","cs_id":"1230","cs_address_2":"37-38 Gerrard Stree","cs_town":"London","cs_postcode":"W2","ticket_client_site":"1230","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61512","activity_notes":"Air con repairs ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2022 10:00 (sandra)<\/b>fed back to client we are still waiting on materials from supplier <\/p>

10\/06\/2022 09:42 (sandra)<\/b>fyi. Just a reminder for Monday - 13th. If you are not around, I can assist engineer with access.Thanks<\/p>

14\/06\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52134","activity_ticket_id":"49571","ticket_reference":"HDT50652","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14592 - To remove unwanted items ","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"189 Piccadilly ","cs_id":"1658","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1658","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/02\/22","activity_end":"2022-02-15 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61513","activity_notes":"to remove unwanted items ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2022 10:39 (sandra)<\/b>pest control to be called <\/p>

05\/01\/2022 13:40 (dan)<\/b>Clearance, pest control to attend<\/p>

24\/01\/2022 15:59 (dan)<\/b>Clearance<\/p>

25\/01\/2022 16:07 (dan)<\/b>Clearance<\/p>

28\/01\/2022 08:32 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

18\/02\/2022 08:47 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

18\/02\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52135","activity_ticket_id":"50008","ticket_reference":"HDT51089","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"21-24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1446","cs_address_2":"21-24 Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1446","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/02\/22","activity_end":"2022-02-15 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61514","activity_notes":"PAT test -THURSDAY AFTER 2PM TENANT WILL GIVE ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2022 10:08 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 11:31 (sandra)<\/b>Thursday after 2pm tenant to give access <\/p>

17\/02\/2022 12:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52136","activity_ticket_id":"50003","ticket_reference":"HDT51084","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"paint key cupboard and fix onto wall and also fix mbs to the wall, Redan 3 day.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/02\/22","activity_end":"2022-02-15 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61515","activity_notes":"paint key cupboard once it is fitted to wall","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 13:48 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 11:49 (travis)<\/b>List of works,key cabinet ect.<\/p>

16\/02\/2022 11:17 (iain)<\/b>Key cupboard and mdf wall.<\/p>

24\/02\/2022 08:53 (dean)<\/b>Done 180.00<\/p>

24\/02\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52137","activity_ticket_id":"50003","ticket_reference":"HDT51084","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"paint key cupboard and fix onto wall and also fix mbs to the wall, Redan 3 day.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/22","activity_end":"2022-02-15 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61516","activity_notes":"paint key cupboard and fix onto wall and also fix mbs to the wall, Redan 3 day.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 13:48 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 11:49 (travis)<\/b>List of works,key cabinet ect.<\/p>

16\/02\/2022 11:17 (iain)<\/b>Key cupboard and mdf wall.<\/p>

24\/02\/2022 08:53 (dean)<\/b>Done 180.00<\/p>

24\/02\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52138","activity_ticket_id":"50009","ticket_reference":"HDT51090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you look at this and see if it is a current leak or historic","ticket_address_1":"2nd floor ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"1867","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1867","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/02\/22","activity_end":"2022-02-15 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61517","activity_notes":"can you look at this and see if it is a current leak or historicneed to know if it is dry enough to decorate ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 11:56 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 15:25 (dan)<\/b>Stain is dry to the touch, access to flats above will be needed if further investigation required<\/p>

15\/02\/2022 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52139","activity_ticket_id":"50010","ticket_reference":"HDT51091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen lights ","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/22","activity_end":"2022-02-15 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61518","activity_notes":"kitchen lights Hi Sandra, can you arrange for Alan to attend. I think tenant is in for access. Please buzz on the door.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 12:38 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 06:57 (alan)<\/b>Replace faulty kitchen light switch and faulty LED module for under kitchen cupboard lights <\/p>

16\/02\/2022 14:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52140","activity_ticket_id":"50011","ticket_reference":"HDT51092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flush not working","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/02\/22","activity_end":"2022-02-15 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61519","activity_notes":"flush not working Please buzz on the door otherwise they can get access from the restaurant below. Thanks","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 13:02 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 15:26 (dan)<\/b>To return tomorrow am to isolate supply and replace cistern components<\/p>

16\/02\/2022 16:00 (dan)<\/b>Isolated supply and replaced cistern components<\/p>

16\/02\/2022 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52141","activity_ticket_id":"50012","ticket_reference":"HDT51093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the gulley is clear ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/22","activity_end":"2022-02-15 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61520","activity_notes":"WEDNESAY BETWEEN 12 - 4PM We would like to bring the gulley clean forward at the abovementioned; please report back to confirm if the gulleys are blocked?Also attend flat 5 to check how damp this wall is; tenant will be home to provide access between 12-4pmTenant seems to think that it may be their bathroom extractor that may not be working; please also check this.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 15:06 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 14:37 (iain)<\/b>Cleared outlets and investigated leak into bathroom.<\/p>

18\/02\/2022 14:39 (iain)<\/b>Fitted cowl to open vent pipe.<\/p>

18\/02\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52142","activity_ticket_id":"50013","ticket_reference":"HDT51094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14743 - Remedial works following electrical condition report","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/22","activity_end":"2022-07-27 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61521","activity_notes":"Remedial works following electrical condition report27th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 05:55 (alan)<\/b>Quoted work<\/p>

29\/07\/2022 05:56 (alan)<\/b>Quote works <\/p>

29\/07\/2022 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52143","activity_ticket_id":"50006","ticket_reference":"HDT51087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TV signal to all flats","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"15\/02\/22","activity_end":"2022-02-15 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61522","activity_notes":"TV signal to all flats","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 16:40 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 09:04 (alan)<\/b>Look at on signal on tv Report back to office ward aerial needed<\/p>

18\/02\/2022 15:19 (sandra)<\/b>booked for Monday 21st <\/p>

28\/02\/2022 15:38 (sandra)<\/b>(Ticket Closed)<\/p>

28\/02\/2022 16:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/03\/2022 12:25 (sandra)<\/b>Booked for 7th March <\/p>

08\/03\/2022 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52144","activity_ticket_id":"50014","ticket_reference":"HDT51095","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"door not closing ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street","cs_id":"624","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"624","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/02\/22","activity_end":"2022-02-15 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61523","activity_notes":"Please can we have an engineer come view our electric door? It doesnt respond to opening (either by fob or manually pushing the release button).Can we have someone view this as soon as possible?","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2022 15:42 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52145","activity_ticket_id":"49909","ticket_reference":"HDT50990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14709 - repair range cooker","ticket_address_1":"Flat 4","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/02\/22","activity_end":"2022-02-15 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61524","activity_notes":"PICK UP KEYSrepairaid Thursday 12 - 4pm tenant may or may not be home ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 14:51 (sandra)<\/b>Access asked for Thurday 12 - 4pm <\/p>

17\/02\/2022 15:29 (travis)<\/b>Access for repair aid <\/p>

18\/02\/2022 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52146","activity_ticket_id":"50015","ticket_reference":"HDT51096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom sink which is still broken ","ticket_address_1":"Townhouse","ticket_address_2":"34 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"1868","cs_address_2":"34 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1868","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/22","activity_end":"2022-02-17 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61525","activity_notes":"bathroom sink which is still broken keys although tenant may be homeThursday 12 - 4pm with repairaid ","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2022 16:00 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 11:16 (sandra)<\/b>sourcing two taps to replace <\/p>

08\/03\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>

30\/03\/2022 10:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52147","activity_ticket_id":"50016","ticket_reference":"HDT51097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check area is dry and redecorate ","ticket_address_1":"2nd floor ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"1867","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1867","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/02\/22","activity_end":"2022-02-15 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61526","activity_notes":"check area is dry and redecorate -this has been checked today and is dry.can you check in a weeks time 23rd and if still dry will require redecorating.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 16:39 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 13:50 (dean)<\/b>Done 190.00<\/p>

01\/03\/2022 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52148","activity_ticket_id":"50017","ticket_reference":"HDT51098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water issues","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/22","activity_end":"2022-02-15 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61527","activity_notes":"hot water issues - can you attend Wednesday Flat 1, 2a Gerrard Place with keys ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2022 16:54 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 12:38 (michaelk)<\/b>Attended site to investigate hot water issues to flat. Found boiler temperature running down to 48 c when using the shower. I have increased the shower temperature and adjusted hot water flow rate to try to resolve the problem. The tenant is going to monitor and report back any issues. The manufacturers instructions and commissioning will need to be looked at should there be any further problems. 2hrs labour 95.<\/p>

17\/02\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52149","activity_ticket_id":"50018","ticket_reference":"HDT51099","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"can you check the fuel gauge here and report back ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/22","activity_end":"2022-02-16 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61528","activity_notes":"can you check the fuel gauge here and report back ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 09:11 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 12:34 (michaelk)<\/b>Attended site to check on oil gauge in plantroom. Found oil tank empty, reported back to office. 1hr labour 50.<\/p>

17\/02\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52150","activity_ticket_id":"50019","ticket_reference":"HDT51100","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"leak into toilet ","ticket_address_1":"Stanbrook House, 2-5 Old Bond Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Stanbrook House, 2-5 Old Bond Street","cs_id":"47","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"47","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/22","activity_end":"2022-02-16 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61529","activity_notes":"check to see where leak is and pictures for redecoration quote ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 09:18 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 08:52 (roy)<\/b>Minimal damage to ceiling in toilet.1st toiet is slightly worse.Access onto the roof which requires lots of weed removal and clearing gullies.Ceared one which was the worse but still requires complete overhaul. There are slabs on roof and these may need lifting to repair cracks underneath.Quote to follow<\/p>

17\/02\/2022 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52151","activity_ticket_id":"50021","ticket_reference":"HDT51102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14744 - Clearance of tenants items","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/22","activity_end":"2022-02-16 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61530","activity_notes":"Clearance of tenants items","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 11:05 (travis)<\/b>Clearance.<\/p>

16\/02\/2022 11:15 (iain)<\/b>Clearance.<\/p>

16\/02\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52152","activity_ticket_id":"49938","ticket_reference":"HDT51019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"small leak from water pipe in the basement","ticket_address_1":"40-42 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40-42 William IV Street ","cs_id":"1663","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"1663","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/02\/22","activity_end":"2022-02-16 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61531","activity_notes":"small leak from water pipe in the basementcan you clip the pipe to the wall as well ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2022 11:15 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 09:55 (sandra)<\/b>cant isolate the supply and cant do the repair live as it is a main feed.Water board need to isolate or tell us where to isolate so that we can carry out the repair<\/p>

16\/02\/2022 10:02 (travis)<\/b>Lifted manhole cover.<\/p>

17\/02\/2022 12:47 (michaelk)<\/b>Attended site to re-align mains water pipe in basement shop and stop leaks. Attempted to shut down mains supply at numerous meters but was unable to achieve safe isolation. Re-attended site to meet contractors but was again unable to isolate supply. Informed office and garry. 2hrs labour 95.<\/p>

24\/02\/2022 17:25 (michaelk)<\/b>Attended site to repair leaking pipework with the water board. Waited on the site, until notification that the job was postponed. 3hrs labour 140.<\/p>

09\/03\/2022 11:07 (sandra)<\/b>bracket put on pipework but ntr to put lagging in place <\/p>

09\/03\/2022 11:07 (sandra)<\/b>bracket put on pipework but ntr for lagging on pipework <\/p>

10\/03\/2022 08:01 (michaelk)<\/b>Attended site to install pipe brackets to mains pipe. The mains pipe has been tightened by others but isn't straight, Gary was updated and instructed us to fix pipework in the current position. The mains pipework is now condensing and requires lagging, Gary has instructed us to complete. Lagging tape will be sourced and fitted. 1hour labour total 65.80 ex vat.<\/p>

14\/03\/2022 08:07 (michaelk)<\/b>Attended site to lag mains pipework to stop condensation. Note; there is a section of copper pipework which hasn't been lagged, which should be removed. The two supplies coming off the main should be adapted by the site contractors. 2hrs labour plus materials 117.40 ex vat.<\/p>

14\/03\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52153","activity_ticket_id":"50022","ticket_reference":"HDT51103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Third Floor","ticket_address_2":"1 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Third Floor","cs_id":"1870","cs_address_2":"1 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1870","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/02\/22","activity_end":"2022-02-16 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61532","activity_notes":"The 3rd floor hallway there is a small hole in the roof and water dripping down.There is a small amount of water and the carpet is wet as a resultThe roof is above the 3rd floor","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 10:07 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 16:03 (dan)<\/b>Leak investigation, cleaned roof area, re coated area, carried out minor repairs to brickwork.<\/p>

16\/02\/2022 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52154","activity_ticket_id":"50023","ticket_reference":"HDT51104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all fire alarms and smoke alarms and smoke vents for today ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Newman Street ","cs_id":"1275","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1275","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/22","activity_end":"2022-02-16 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61533","activity_notes":"The fire alarm went off this morning at 6 am in the whole building at 48 Newman Street. There is an issue there as it has happened a few times over the past couple of weeks.I've reported this last week under job number 437353 but not sure if it has been checked or not.Can you please book the relevant contractors to attend there asap today and do a full check of all detectors, history of errors on the fire panel if applicable and all necessary checks to identify the issue.I've got a tenant saying that the smoke vent also opened this morning, so it is super important to attend today. I'll be at the building from around 10am if you need to contact me for something","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 10:10 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 12:14 (roy)<\/b>Alarm looks healthy and showing no faults.Sirens and detectors on stairs look healthy.Went into a couple of empty flats (doors open)and alarms not linked to alarm panel or smoke vent.No one on site except GNetworks running cable.FAI should attend to this<\/p>

16\/02\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52155","activity_ticket_id":"50021","ticket_reference":"HDT51102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14744 - Clearance of tenants items","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/02\/22","activity_end":"2022-02-16 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61534","activity_notes":"Clearance of tenants items","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 11:05 (travis)<\/b>Clearance.<\/p>

16\/02\/2022 11:15 (iain)<\/b>Clearance.<\/p>

16\/02\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52156","activity_ticket_id":"50025","ticket_reference":"HDT51106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in common parts","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/02\/22","activity_end":"2022-02-16 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61535","activity_notes":"no lights in common parts","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 12:18 (System)<\/b>Ticket Created<\/p>

16\/02\/2022 12:26 (alan)<\/b>Refix light to wall<\/p>

16\/02\/2022 14:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52157","activity_ticket_id":"50026","ticket_reference":"HDT51107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle not working ","ticket_address_1":"Flat 5, 1a Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/22","activity_end":"2022-02-16 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61536","activity_notes":"door handle not working - housekeeper at the flat ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 12:34 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 12:53 (iain)<\/b>Bathroom lock.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52158","activity_ticket_id":"50027","ticket_reference":"HDT51108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check on the 1st Floor hairdresser hallway lights & 2nd floor lights next to the electric cupboard. Preferably today","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/22","activity_end":"2022-02-16 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61537","activity_notes":"to check on the 1st Floor hairdresser hallway lights & 2nd floor lights next to the electric cupboard. Preferably today","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 13:43 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 08:54 (roy)<\/b>Burnt out bulb replaced but new light fitting is required.Alan is replacing first thing Thursday morning<\/p>

17\/02\/2022 10:29 (alan)<\/b>Replace two faulty emergency light fittings in common parts<\/p>

17\/02\/2022 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52159","activity_ticket_id":"50028","ticket_reference":"HDT51109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The wall light in flat 4 needs fixing - 23\/02\/22, Wednesday between 11 am and 3 pm.","ticket_address_1":"Flat 4, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/22","activity_end":"2022-03-02 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61538","activity_notes":"The wall light in flat 4 needs fixing - We can provide access on 02\/03\/22, Wednesday between 11 am and 2.30 pm.","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 13:56 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 15:17 (sandra)<\/b>We can provide access on 02\/03\/22, Wednesday between 11 am and 2.30 pm.<\/p>

28\/02\/2022 09:36 (roy)<\/b>Attended site but not allowed access as new tensnt had arrived earlier than expected.Need to rearrange<\/p>

02\/03\/2022 15:05 (roy)<\/b>Refixed light. All ok<\/p>

02\/03\/2022 15:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52160","activity_ticket_id":"50029","ticket_reference":"HDT51110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"drain pipe leaking ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1692","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1692","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/02\/22","activity_end":"2022-02-16 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61539","activity_notes":"drain pipe leaking Yesterday we spotted a leak in the basement vault at 58th Shaftesbury Avenue, where the electricity meters are located The drain pipe is leaking on top of the meters, and it looks like the bottom part is broken.Also, can you check the top part drainpipe on the roof? You can access it via 52 Shaftesbury Avenue; the two roofs are connected.keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 14:53 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 15:19 (dan)<\/b>Repairs to pipework needed, to re attend tomorrow am<\/p>

17\/02\/2022 15:48 (sandra)<\/b>ordered parts and will return tomorrow to replace part of the downpipe <\/p>

18\/02\/2022 10:14 (dan)<\/b>Repaired and cleaned section of rainwater pipe, cleared blocked gulley and fitted mesh, accessed roof, box gutter will need to be accessed via apartments for inspection<\/p>

18\/02\/2022 11:09 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 12:54 (iain)<\/b>Drainage.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52161","activity_ticket_id":"49937","ticket_reference":"HDT51018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14718 - Replacement washer\/dryer ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/22","activity_end":"2022-02-16 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61540","activity_notes":"Replacement washer\/dryer repairaid to call 45 minutes before 12 - 4pmcan you also get the machine from wellington street and they can take this with them ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2022 10:27 (sandra)<\/b>We will be able to deliver and install it on Thursday, 17\/02 in the afternoon 12-6pmPlease let us know if you would like to take the slot.<\/p>

18\/02\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 12:52 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52162","activity_ticket_id":"50031","ticket_reference":"HDT51112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please attend here and refix the two loose poles in the attached please?","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/22","activity_end":"2022-02-16 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61541","activity_notes":"Can we please attend here and refix the two loose poles in the attached please?","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 16:32 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 12:24 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 13:16 (roy)<\/b>Refixed hand rail with Alan<\/p>

18\/02\/2022 21:09 (alan)<\/b>Help Roy<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52163","activity_ticket_id":"50032","ticket_reference":"HDT51113","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ensuite bathroom water constantly running ","ticket_address_1":"Flat 3, Exeter Mansions","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, Exeter Mansions","cs_id":"1514","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1514","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/02\/22","activity_end":"2022-02-16 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61542","activity_notes":"ensuite bathroom water constantly running To collect keys for Thursday morning ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 16:53 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 10:00 (dan)<\/b>Removed tiled panel, collected spares, replaced flush valve, refitted and sealed panel<\/p>

18\/02\/2022 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52164","activity_ticket_id":"50027","ticket_reference":"HDT51108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check on the 1st Floor hairdresser hallway lights & 2nd floor lights next to the electric cupboard. Preferably today","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/22","activity_end":"2022-02-17 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61543","activity_notes":"to check on the 1st Floor hairdresser hallway lights & 2nd floor lights next to the electric cupboard. Preferably today","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 13:43 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 08:54 (roy)<\/b>Burnt out bulb replaced but new light fitting is required.Alan is replacing first thing Thursday morning<\/p>

17\/02\/2022 10:29 (alan)<\/b>Replace two faulty emergency light fittings in common parts<\/p>

17\/02\/2022 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52165","activity_ticket_id":"50033","ticket_reference":"HDT51114","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"rubbish clearance ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/02\/22","activity_end":"2022-02-17 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61544","activity_notes":"rubbish clearance ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 09:13 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 12:50 (iain)<\/b>Clearance.<\/p>

18\/02\/2022 12:55 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 12:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/02\/2022 12:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52166","activity_ticket_id":"50034","ticket_reference":"HDT51115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door not closing - emergency call out ","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2A Gerrard Place ","cs_id":"1871","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1871","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/22","activity_end":"2022-02-17 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61545","activity_notes":"front door not closing ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 09:42 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 15:23 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 15:29 (roy)<\/b>Front door not closing to basement office.Security risk.Ease and adjusted locks and door closure.All ok<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52167","activity_ticket_id":"50035","ticket_reference":"HDT51116","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Purge the system","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/22","activity_end":"2022-02-17 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61546","activity_notes":"Purge the system - call MKget there before 12","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:16 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 11:27 (roy)<\/b>Have purged and purged the system. With Michael telling me what and how to do but no joy.Michael to attend tomorrow morning <\/p>

18\/02\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>

23\/02\/2022 11:58 (michaelk)<\/b>Attended site to check on oil fired boiler, following fuel delivery.Controls have been checked and the boiler left running. 2hrs labour 95.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52168","activity_ticket_id":"50036","ticket_reference":"HDT51117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"external lights","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/22","activity_end":"2022-02-17 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61547","activity_notes":"external lightsplease see the attached picture.Please arrange for Alan to check \/ replace the 2 faulty lamps.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:18 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 15:10 (alan)<\/b>Replace 2 faulty external light fittings<\/p>

11\/03\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52169","activity_ticket_id":"50037","ticket_reference":"HDT51118","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Shower unit has come off the wall - resident Mr Clements home ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/22","activity_end":"2022-02-17 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61548","activity_notes":"Shower unit has come off the wall - resident Mr Clements home ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:34 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 13:31 (roy)<\/b>Refixed shower cartridge <\/p>

18\/02\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52170","activity_ticket_id":"50038","ticket_reference":"HDT51119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Graffiti at Hefaure\/Shibuya","ticket_address_1":"1098\/110 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1098\/110 Shaftesbury Avenue ","cs_id":"1872","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1872","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/22","activity_end":"2022-02-17 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61549","activity_notes":"Graffiti at Hefaure\/Shibuyaplease remove ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:35 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 13:23 (travis)<\/b>Graffiti removal.<\/p>

17\/02\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52171","activity_ticket_id":"50039","ticket_reference":"HDT51120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 graffiti on door & window","ticket_address_1":"118 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"118 Shaftesbury Avenue","cs_id":"1873","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EP","ticket_client_site":"1873","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/22","activity_end":"2022-02-17 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61550","activity_notes":"2 graffiti on door & window","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:38 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 13:23 (travis)<\/b>Graffiti removal.<\/p>

17\/02\/2022 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52172","activity_ticket_id":"50040","ticket_reference":"HDT51121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"This one may be difficult so let me know if not possible. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/02\/22","activity_end":"2022-02-17 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61551","activity_notes":"This one may be difficult so let me know if not possible. graffiti","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2022 10:40 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52173","activity_ticket_id":"50041","ticket_reference":"HDT51122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"graffit - wardour elevation ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/02\/22","activity_end":"2022-02-17 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61552","activity_notes":"graffit - wardour elevation ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:43 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 12:51 (iain)<\/b>Graffiti.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52174","activity_ticket_id":"50042","ticket_reference":"HDT51123","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leaking soil pipe","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 & 20 New Cavendish Street ","cs_id":"1073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1073","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/02\/22","activity_end":"2022-02-17 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61553","activity_notes":"CALL ME ON THIS WHEN YOU HAVE TIME Would someone be able to repair a leaking soil stack at the back of flat 1, 20 New Cavendish Street. They said it spurts out when a toilet is used.I have attached two photos, an old one of the area and a picture of the pipe leaking today. How would you access this?","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:45 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 15:22 (dan)<\/b>Attended to leaking soil stack at high level, inspected drains, further works required, Report forwarded<\/p>

18\/02\/2022 12:22 (dan)<\/b>Accessed pipework via 3 stage ladder, repaired and cleaned 4" soil stack<\/p>

18\/02\/2022 12:57 (iain)<\/b>Leaking downpipe.<\/p>

18\/02\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52175","activity_ticket_id":"50005","ticket_reference":"HDT51086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ceiling window unresponsive ","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/02\/22","activity_end":"2022-02-17 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61554","activity_notes":"ceiling window unresponsive the right ceiling window is unresponsive using the control panels, however, the left window has no issue. The tenants have tried to rectify the issue on various occasions by trying to reset the system, following video instructions & changing the batteries, however, the system is still unresponsive to the ceiling window on the right. ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 15:34 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 11:21 (alan)<\/b>Look at the Velux windowsAble to repair report back to specialist needed<\/p>

22\/02\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52176","activity_ticket_id":"50043","ticket_reference":"HDT51124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14605 - install new power supply - PO200751327","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/22","activity_end":"2022-02-17 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61555","activity_notes":"install new power supply","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 15:32 (roy)<\/b>Assist Alan running power supply<\/p>

24\/02\/2022 07:29 (alan)<\/b>Quoted works <\/p>

25\/02\/2022 14:45 (alan)<\/b>Complete quoted works <\/p>

25\/02\/2022 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52177","activity_ticket_id":"50044","ticket_reference":"HDT51125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14606 - install new power supply - PO200751326 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Goodge Street ","cs_id":"1682","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1682","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/22","activity_end":"2022-02-17 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61556","activity_notes":"install new power supply ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 15:11 (roy)<\/b>With Alan outdoor sensor<\/p>

24\/02\/2022 07:27 (alan)<\/b>Quoted works <\/p>

24\/02\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52178","activity_ticket_id":"50045","ticket_reference":"HDT51126","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To re-glaze broken window ","ticket_address_1":"Goldsmith Vintage ","ticket_address_2":"57 Neal Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PP","cs_address_1":"57 Neal Street ","cs_id":"1878","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PP","ticket_client_site":"1878","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"17\/02\/22","activity_end":"2022-02-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61557","activity_notes":"To re-glaze broken window ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2022 13:30 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 09:46 (jane)<\/b>Glaziers attending Friday afternoon <\/p>

22\/02\/2022 13:09 (jane)<\/b>(Ticket Closed)<\/p>

22\/02\/2022 14:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2022 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52179","activity_ticket_id":"50046","ticket_reference":"HDT51127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"entry phone not working ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"1159","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1159","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"17\/02\/22","activity_end":"2022-02-17 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61558","activity_notes":"I am not sure if anyone else reported it yet as we talked about it in our WhatsApp group, but the entryphone system is not working in the whole building. It rings up to the flats, we can speak to the person downstairs but the camera doesnt work and most importantly we cannot buzz people in. ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2022 14:16 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 09:51 (sandra)<\/b>(Ticket Closed)<\/p>

03\/03\/2022 13:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/03\/2022 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52180","activity_ticket_id":"50035","ticket_reference":"HDT51116","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Purge the system","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/02\/22","activity_end":"2022-02-17 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61559","activity_notes":"Purge the system","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:16 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 11:27 (roy)<\/b>Have purged and purged the system. With Michael telling me what and how to do but no joy.Michael to attend tomorrow morning <\/p>

18\/02\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>

23\/02\/2022 11:58 (michaelk)<\/b>Attended site to check on oil fired boiler, following fuel delivery.Controls have been checked and the boiler left running. 2hrs labour 95.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52181","activity_ticket_id":"50047","ticket_reference":"HDT51128","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"86 Portland Place - Drain\/gutter Maintenance ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/02\/22","activity_end":"2022-02-18 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61560","activity_notes":"Gutters to the roof and terrace area and the drains in the rear and front basement wellsTo include waste outlet pipe going across the flat roof over Flat 7","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 09:25 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 14:55 (sandra)<\/b>access being arranged for Wednesday <\/p>

21\/02\/2022 12:48 (dan)<\/b>Drain maintenance<\/p>

21\/02\/2022 16:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52182","activity_ticket_id":"50048","ticket_reference":"HDT51129","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Boiler service ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/22","activity_end":"2022-02-18 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61561","activity_notes":"Boiler service ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 09:27 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 07:19 (michaelk)<\/b>Attended site to carry out boiler service to oil fired system. Completed work, replacing oil filter and fuel line due to damage.Left fully operational, 4hrs labour plus parts total 230.54 ex vat.<\/p>

02\/03\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52183","activity_ticket_id":"50029","ticket_reference":"HDT51110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"drain pipe leaking ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1692","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1692","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/22","activity_end":"2022-02-18 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61562","activity_notes":"drain pipe leaking Yesterday we spotted a leak in the basement vault at 58th Shaftesbury Avenue, where the electricity meters are located The drain pipe is leaking on top of the meters, and it looks like the bottom part is broken.Also, can you check the top part drainpipe on the roof? You can access it via 52 Shaftesbury Avenue; the two roofs are connected.keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 14:53 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 15:19 (dan)<\/b>Repairs to pipework needed, to re attend tomorrow am<\/p>

17\/02\/2022 15:48 (sandra)<\/b>ordered parts and will return tomorrow to replace part of the downpipe <\/p>

18\/02\/2022 10:14 (dan)<\/b>Repaired and cleaned section of rainwater pipe, cleared blocked gulley and fitted mesh, accessed roof, box gutter will need to be accessed via apartments for inspection<\/p>

18\/02\/2022 11:09 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 12:54 (iain)<\/b>Drainage.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52184","activity_ticket_id":"49987","ticket_reference":"HDT51068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14738 - Replacement blind ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"1753","cs_address_2":"Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1753","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/04\/22","activity_end":"2022-04-11 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61563","activity_notes":"Replacement blind 1pm ish today with keys ","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2022 09:35 (jane)<\/b>14 day lead-time on blind <\/p>

14\/03\/2022 10:55 (sandra)<\/b>We are sorry to notify you but sadly we are going to be delayed in delivering your order. We are currently waiting for new stock of the Pure White Wooden Blind - 35mm Slat to be delivered to us but this has unfortunately been delayed. Your order is expected to be dispatched in the week commencing 11th April at the latest, however it is possible that we will be able to improve upon this date as the stock often arrives earlier than the scheduled date. <\/p>

20\/04\/2022 16:00 (sandra)<\/b>emailed for access Thursday 21st<\/p>

22\/04\/2022 15:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52185","activity_ticket_id":"50049","ticket_reference":"HDT51130","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Bin store door has dropped and is dragging","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/22","activity_end":"2022-02-18 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61564","activity_notes":"Bin store door has dropped and is dragging","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 10:25 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 14:34 (iain)<\/b>Eased and adjusted bin store door.<\/p>

18\/02\/2022 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52186","activity_ticket_id":"50050","ticket_reference":"HDT51131","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"AM\/JH\/14733 - To replace battery packs in 9No fittings following emergency light duration test ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"890","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"890","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/22","activity_end":"2022-02-18 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61565","activity_notes":"To replace battery packs in 9No fittings following emergency light duration test ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 11:07 (sandra)<\/b>emailed to book in on 14th March 9 am <\/p>

15\/03\/2022 11:27 (alan)<\/b>Quality of works<\/p>

15\/03\/2022 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52187","activity_ticket_id":"50051","ticket_reference":"HDT51132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing (No PAT) Tuesday 8th March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/22","activity_end":"2022-03-02 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61566","activity_notes":"Gas and PAT compliance testing (No PAT) Wednesday 2","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 11:45 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 17:34 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/03\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52188","activity_ticket_id":"50052","ticket_reference":"HDT51133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing (No PAT) Tuesday 8th March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/22","activity_end":"2022-03-02 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61567","activity_notes":"Gas and PAT compliance testing (No PAT) Wednesday 2nd ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 11:46 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 17:34 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/03\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52189","activity_ticket_id":"50053","ticket_reference":"HDT51134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing (No PAT) Tuesday 8th March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/22","activity_end":"2022-03-02 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61568","activity_notes":"Gas and PAT compliance testing (No PAT) Wednesday 2nd ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 11:47 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 17:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/03\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52190","activity_ticket_id":"50054","ticket_reference":"HDT51135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing (No PAT) Tuesday 8th March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/22","activity_end":"2022-03-03 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61569","activity_notes":"Gas and PAT compliance testing (No PAT) Thursday 3rd ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 11:48 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 17:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/03\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52191","activity_ticket_id":"50055","ticket_reference":"HDT51136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT compliance testing (No PAT) Tuesday 8th March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rrd floor Flat ","cs_id":"1809","cs_address_2":"5 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1809","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/22","activity_end":"2022-03-03 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61570","activity_notes":"Gas and PAT compliance testing (No PAT) Thursday 3rd March ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 11:49 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 17:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/03\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52192","activity_ticket_id":"50056","ticket_reference":"HDT51137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (No PAT) 9th March ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/22","activity_end":"2022-03-03 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61571","activity_notes":"Gas compliance testing (No PAT) Thursday 3rd ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 11:57 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 17:34 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/03\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52193","activity_ticket_id":"50057","ticket_reference":"HDT51138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test Thursday 10th March ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/22","activity_end":"2022-03-10 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61572","activity_notes":"5 Year Fixed Wiring Test Thursday 10th March ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 12:01 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 15:05 (alan)<\/b>Electrical inspection <\/p>

10\/03\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52194","activity_ticket_id":"50058","ticket_reference":"HDT51139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year Fixed wiring test - 10th March Thursday ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/22","activity_end":"2022-03-10 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61573","activity_notes":"5 year Fixed wiring test - 10th March Thursday ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 12:02 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 15:05 (alan)<\/b>Electrical inspection <\/p>

10\/03\/2022 15:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52195","activity_ticket_id":"50059","ticket_reference":"HDT51140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year electrical test - 10th March 2022 Thursday ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/22","activity_end":"2022-03-10 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61574","activity_notes":"Five Year electrical test - 10th March 2022 Thursday ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 12:03 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 15:05 (alan)<\/b>Electrical inspection <\/p>

10\/03\/2022 15:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52196","activity_ticket_id":"50031","ticket_reference":"HDT51112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please attend here and refix the two loose poles in the attached please?","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/22","activity_end":"2022-02-18 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61575","activity_notes":"Can we please attend here and refix the two loose poles in the attached please?","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 16:32 (System)<\/b>Ticket Created<\/p>

18\/02\/2022 12:24 (sandra)<\/b>(Ticket Closed)<\/p>

18\/02\/2022 13:16 (roy)<\/b>Refixed hand rail with Alan<\/p>

18\/02\/2022 21:09 (alan)<\/b>Help Roy<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52197","activity_ticket_id":"49571","ticket_reference":"HDT50652","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14592 - To remove unwanted items ","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"189 Piccadilly ","cs_id":"1658","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1658","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/22","activity_end":"2022-02-18 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61576","activity_notes":"to remove unwanted items ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2022 10:39 (sandra)<\/b>pest control to be called <\/p>

05\/01\/2022 13:40 (dan)<\/b>Clearance, pest control to attend<\/p>

24\/01\/2022 15:59 (dan)<\/b>Clearance<\/p>

25\/01\/2022 16:07 (dan)<\/b>Clearance<\/p>

28\/01\/2022 08:32 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

15\/02\/2022 09:58 (dan)<\/b>Clearance<\/p>

18\/02\/2022 08:47 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

18\/02\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52198","activity_ticket_id":"50042","ticket_reference":"HDT51123","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leaking soil pipe","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 & 20 New Cavendish Street ","cs_id":"1073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1073","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/22","activity_end":"2022-02-18 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61577","activity_notes":"Would someone be able to repair a leaking soil stack at the back of flat 1, 20 New Cavendish Street. They said it spurts out when a toilet is used.I have attached two photos, an old one of the area and a picture of the pipe leaking today. How would you access this?","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2022 10:45 (System)<\/b>Ticket Created<\/p>

17\/02\/2022 15:22 (dan)<\/b>Attended to leaking soil stack at high level, inspected drains, further works required, Report forwarded<\/p>

18\/02\/2022 12:22 (dan)<\/b>Accessed pipework via 3 stage ladder, repaired and cleaned 4" soil stack<\/p>

18\/02\/2022 12:57 (iain)<\/b>Leaking downpipe.<\/p>

18\/02\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52199","activity_ticket_id":"50060","ticket_reference":"HDT51141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14760 - dishwasher repairs ","ticket_address_1":"Flat 5","ticket_address_2":"17-21 Tavistock St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1746","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1746","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/02\/22","activity_end":"2022-02-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61578","activity_notes":"dishwasher repairs ","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2022 11:37 (sandra)<\/b>emailed for Tuesday 1st 12 - 4pm <\/p>

25\/02\/2022 10:17 (sandra)<\/b>Yes the tenant will be home to provide access.<\/p>

02\/03\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52200","activity_ticket_id":"50061","ticket_reference":"HDT51142","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To investigate horrendous smell ","ticket_address_1":"35 Devonshire Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"35 Devonshire Place ","cs_id":"1200","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1200","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/22","activity_end":"2022-02-18 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61579","activity_notes":"To investigate horrendous smell Please could you go to 35 Devonshire Place to investigate a horrendous smell on the landing of the 2nd floor next to the lift and cleaning cupboard? The medical staff there cannot work out what it is and their patients are complaining about it.You can pick the key up from our office.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2022 13:49 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 07:30 (roy)<\/b>Unable to find any cause of smell. No smell on arrival but searched for a dead rodent<\/p>

21\/02\/2022 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52201","activity_ticket_id":"50062","ticket_reference":"HDT51143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no heating ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 New Row ","cs_id":"1307","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1307","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/22","activity_end":"2022-02-21 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61580","activity_notes":"Emergency call out - no heating ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2022 09:03 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52202","activity_ticket_id":"50063","ticket_reference":"HDT51144","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT51143 Follow-Up no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 New Row ","cs_id":"1307","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1307","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/22","activity_end":"2022-02-21 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61581","activity_notes":"HDT51143 Follow-Up no heating ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 11:51 (michaelk)<\/b>Attended site to check heating controls and found that the heating zone valve was faulty. Collected replacement zone valve and returned to site to fit. Tested heating on completion and left in full working order. 3hrs plus parts, total 215 ex vat.<\/p>

23\/02\/2022 13:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52203","activity_ticket_id":"50064","ticket_reference":"HDT51145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/22","activity_end":"2022-02-21 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61582","activity_notes":"emergency call out - no hot water ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2022 09:15 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52204","activity_ticket_id":"50065","ticket_reference":"HDT51146","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"emergency call out - leak ","ticket_address_1":"Flat 3","ticket_address_2":"8 Jeffreys Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 9PP","cs_address_1":"Flat 3","cs_id":"1887","cs_address_2":"8 Jeffreys Place ","cs_town":"London ","cs_postcode":"NW1 9PP","ticket_client_site":"1887","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/22","activity_end":"2022-02-21 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61583","activity_notes":"emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2022 09:18 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52205","activity_ticket_id":"50066","ticket_reference":"HDT51147","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Emergency call out - leak ","ticket_address_1":"Flat A","ticket_address_2":"15 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1888","cs_address_2":"15 Charlotte Place ","cs_town":"London ","cs_postcode":"W1T 1RX","ticket_client_site":"1888","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/22","activity_end":"2022-02-21 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61584","activity_notes":"Emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2022 09:23 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52206","activity_ticket_id":"50068","ticket_reference":"HDT51149","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"monitor wires ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/22","activity_end":"2022-02-21 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61585","activity_notes":"TUESDAY Would someone be available to visit site today to help loosen one of our computer arms and then replace We need to remove one of the wires which currently runs up to one of the monitors. ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 09:54 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 15:36 (iain)<\/b>Adjust monitor wires and bracket.<\/p>

22\/02\/2022 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52207","activity_ticket_id":"50069","ticket_reference":"HDT51150","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Basement External Areas 86 Portland Place ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/02\/22","activity_end":"2022-02-21 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61586","activity_notes":"Basement External Areas 86 Portland Place Can we have a call out asap as the basement area externally has flooded. If you can advise if someone can attend please!","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 10:01 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 12:46 (dan)<\/b>Cleaned gulley in rear well area, removed build up of fat\/detergent and flushed through<\/p>

21\/02\/2022 16:32 (sandra)<\/b>(Ticket Closed)<\/p>

09\/03\/2022 10:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/03\/2022 15:23 (dan)<\/b>Despite having been arranged tenant is unable to find key to window lock for access, tenant will notify Kim when located<\/p>

11\/03\/2022 13:10 (sandra)<\/b>Despite having been arranged tenant is unable to find key to window lock for access, tenant will notify Kim when located<\/p>

14\/03\/2022 11:08 (sandra)<\/b>emailed to see if tenant has found window key <\/p>

14\/03\/2022 14:29 (sandra)<\/b>kim has emailed tenant and waiting on a reply <\/p>

29\/03\/2022 07:30 (dan)<\/b>Maintenance<\/p>

29\/03\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52208","activity_ticket_id":"50072","ticket_reference":"HDT51153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cracked window ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/22","activity_end":"2022-02-21 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61587","activity_notes":"cracked window - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 11:10 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 13:49 (iain)<\/b>Details of cracked window.<\/p>

23\/02\/2022 14:07 (sandra)<\/b>Single glazed, bottom sash window pane in the kitchen. 405 910.<\/p>

25\/02\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52209","activity_ticket_id":"50071","ticket_reference":"HDT51152","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"HDT51146 Follow-Up leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1887","cs_address_2":"8 Jeffreys Place ","cs_town":"London ","cs_postcode":"NW1 9PP","ticket_client_site":"1887","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/02\/22","activity_end":"2022-02-21 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61588","activity_notes":"HDT51146 Follow-Up - today between 2 - 4pm Just waiting for confirmation from J Fitzgerald to see if they can attend between 2-4pm today while Jacks contractor is also there.","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 07:19 (roy)<\/b>Waited yo get access into flat 3 as leak coming from ceiling.But flat 3 not at fault.Leak appears to be in ceiling of flat 2. Sprinkler system.No access except from small access panel and possibly flexii pipe at fault.Either need floor to ceiling wardrobe removed or remove plasterboard above to access fault.Jack to find out who is responsible before any further works<\/p>

22\/02\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52210","activity_ticket_id":"50073","ticket_reference":"HDT51154","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"aerial wires need to be secured ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/02\/22","activity_end":"2022-02-21 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61589","activity_notes":"aerial wires need to be secured ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 11:33 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 13:40 (dan)<\/b>Porter refused access due to safety concerns, was not allowed to access roof<\/p>

28\/02\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52211","activity_ticket_id":"50067","ticket_reference":"HDT51148","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"drainage issues ","ticket_address_1":"Flat 3","ticket_address_2":"Queens Elms Parade ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW3 6EJ","cs_address_1":"Flat 3","cs_id":"1889","cs_address_2":"Queens Elms Parade ","cs_town":"London ","cs_postcode":"SW3 6EJ","ticket_client_site":"1889","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/02\/22","activity_end":"2022-02-21 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61590","activity_notes":"drainage issues Access with tenant Tuesday at 8 am "the drainage issue has become a problem that needs sorting ASAP, if possible. The sinks in both the kitchen and larger bathroom arent draining properly (or are at least taking around 30 mins to clear) while the washing machine (which uses the same system) is also withholding water, making laundry difficult. Were now having to use the sink in the smaller bathroom (which I suspect uses a separate system) as a main washing sink"","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 09:30 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 10:54 (dan)<\/b>Cleared blockages to kitchen and bathroom waste pipes<\/p>

22\/02\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52212","activity_ticket_id":"50070","ticket_reference":"HDT51151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"I've just found a water stain right next to the shower cabin.","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/02\/22","activity_end":"2022-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61591","activity_notes":"I've just found a water stain right next to the shower cabin.tenant will be home between 3 - 3.30 today ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 10:04 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 16:07 (dan)<\/b>Replaced sealant within shower enclosure<\/p>

21\/02\/2022 16:32 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2022 17:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/03\/2022 13:47 (sandra)<\/b>Thursday asked to book <\/p>

03\/03\/2022 14:24 (sandra)<\/b>booked for Thursday 9am <\/p>

09\/03\/2022 11:11 (sandra)<\/b>booked for 10th <\/p>

14\/03\/2022 11:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52213","activity_ticket_id":"50074","ticket_reference":"HDT51155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate no power to automatic door hold unit ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/22","activity_end":"2022-02-21 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61592","activity_notes":"investigate no power to automatic door hold unit ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 13:51 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 18:06 (alan)<\/b>1. Investigate on power to door hold unit Found power to be switched off turn back on and left working2. Refix door priority mechanism to 1st floor fire door <\/p>

22\/02\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52214","activity_ticket_id":"50075","ticket_reference":"HDT51156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The lights at flat 4.3, 28 Lisle Street we cannot turn the light off in the hallway cupboard it used to turn off when the door was closed and have issues with the kitchen lights they have been on for a long time now and we are worried maybe it could be a fire hazard.","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/22","activity_end":"2022-02-24 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61593","activity_notes":"The lights at flat 4.3, 28 Lisle Street we cannot turn the light off in the hallway cupboard it used to turn off when the door was closed and have issues with the kitchen lights they have been on for a long time now and we are worried maybe it could be a fire hazard. thursday ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 14:08 (System)<\/b>Ticket Created<\/p>

25\/02\/2022 11:07 (alan)<\/b>Replace faulty sensor to light in hallway cupboard and repair loose connection for lights under kitchen cupboards <\/p>

25\/02\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52215","activity_ticket_id":"50076","ticket_reference":"HDT51157","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"new bottle filling tap to drinks fountain","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/22","activity_end":"2022-02-21 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61594","activity_notes":"To supply and fit a new bottle filling tap to a drinks fountain, located in the men's changing room, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 14:11 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 07:21 (michaelk)<\/b>Completed quoted works 175 ex vat.<\/p>

02\/03\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2022 16:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2022 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52216","activity_ticket_id":"50079","ticket_reference":"HDT51160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs following Gas and ventilation check ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/22","activity_end":"2022-02-21 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61595","activity_notes":"WHEN DO YOU WANT TO GO LOOKdiscussed with Keenan on the below issue.Can Alan check on the ventilation issue and the lamps (see pic)Let me know a date\/time to attend. ThanksDuring the gas inspection, we talked with the Reddan engineer about several problems related to the boiler - the pressure inside the boiler falls below the threshold within days of operation when it should take at least months,- water is barely hot in the shower. Also, there is a problem with the ventilation system. It started to emit rumbling noise recently. I think Reddan will have to tear it down and investigate. Hopefully, just a loose screw somewhere but could be worse. This noise drives me crazy during the night. ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 15:20 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 11:55 (michaelk)<\/b>Attended site to clean out boiler, heat exchanger and replace burner and fan seals. Added leak sealer to the system and left fully operational. Note; tenant has also complained about hot water temperature, which requires the dhw heat exchanger to be removed and cleaned. A quote will follow.3hrs labour plus parts, total 205 ex vat.<\/p>

23\/02\/2022 13:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52217","activity_ticket_id":"50079","ticket_reference":"HDT51160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs following Gas and ventilation check ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/22","activity_end":"2022-02-21 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61596","activity_notes":"WHEN DO YOU WANT TO GO LOOK Can Alan check on the ventilation issue and the lamps (see pic)Let me know a date\/time to attend. ThanksAlso, there is a problem with the ventilation system. It started to emit rumbling noise recently. I think Reddan will have to tear it down and investigate. Hopefully, just a loose screw somewhere but could be worse. This noise drives me crazy during the night. ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2022 15:20 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 11:55 (michaelk)<\/b>Attended site to clean out boiler, heat exchanger and replace burner and fan seals. Added leak sealer to the system and left fully operational. Note; tenant has also complained about hot water temperature, which requires the dhw heat exchanger to be removed and cleaned. A quote will follow.3hrs labour plus parts, total 205 ex vat.<\/p>

23\/02\/2022 13:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52218","activity_ticket_id":"50077","ticket_reference":"HDT51158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please attend to any slipped\/Missing\/ Broken Tiles here please?","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/22","activity_end":"2022-02-21 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61597","activity_notes":"Can we please attend to any slipped\/Missing\/ Broken Tiles here please?Access to flats 1 and 2 WAITING ON ACCESS TUESDAY MORNING","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 14:35 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 15:37 (iain)<\/b>Roof tiles.<\/p>

22\/02\/2022 15:37 (iain)<\/b>Approximately 20 grey roof slates are required. 500 250.<\/p>

25\/02\/2022 10:30 (sandra)<\/b>asked for access for a sample of roof tile <\/p>

09\/03\/2022 10:59 (sandra)<\/b>sample tile obtained and being sourced by MR<\/p>

16\/03\/2022 11:34 (sandra)<\/b>attending today 16th <\/p>

16\/03\/2022 15:36 (travis)<\/b>Replacement of all broken\/missing and slipped slates on main roof.<\/p>

16\/03\/2022 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52219","activity_ticket_id":"50080","ticket_reference":"HDT51161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14766 - New Video power supply unit ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"1159","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1159","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"21\/02\/22","activity_end":"2022-02-21 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61598","activity_notes":"New Video power supply unit ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52220","activity_ticket_id":"50081","ticket_reference":"HDT51162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken door handle ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/22","activity_end":"2022-02-22 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61599","activity_notes":"Can you please arrange for a handyman to fix\/replace the handle for the bedroom doortoday between 11 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 10:01 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 13:58 (jane)<\/b>Please could you attend between 11-2pm tomorrow please collect management keys from the security office.Hi security Please release management keys to reddan tomorrow:- 25 Garrick Street - Front Door 4122-Code127 B325 Garrick Street - Flat 7 83 B5<\/p>

23\/02\/2022 13:48 (iain)<\/b>Repair to door handle.<\/p>

23\/02\/2022 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52221","activity_ticket_id":"50030","ticket_reference":"HDT51111","ticket_client":"2088","client_name":"B P Marsh and Partners Plc","ticket_title":"MDR\/JH\/14506 - To service 14No x fan coil units ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1H 9NP","cs_address_1":"4 Matthew Parker Street","cs_id":"1480","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"1480","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/02\/22","activity_end":"2022-02-22 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61600","activity_notes":"To service 14No x fan coil units ","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2022 09:14 (sandra)<\/b>booked 4th March 22<\/p>

08\/03\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52222","activity_ticket_id":"50082","ticket_reference":"HDT51163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The ignition on the gas stove has started making a clicking noise I'm unsure why its doing this as the stove is off.","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/22","activity_end":"2022-02-22 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61601","activity_notes":"The ignition on the gas stove has started making a clicking noise I'm unsure why its doing this as the stove is off.KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 10:15 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 11:47 (michaelk)<\/b>Attended site to inspect the gas hob ignition system. Found hob working correctly after numerous tests, problem is sometimes caused by water or cooking oil shorting out the system. I have collected the details should the fault re-occur. 2hrs labour 95<\/p>

23\/02\/2022 13:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52223","activity_ticket_id":"50083","ticket_reference":"HDT51164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The kitchen tap in flat 4 at 48 Newman street is constantly dripping as it hits the wall when trying to fully close. We had the same issue in flat 5 a while","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/02\/22","activity_end":"2022-02-22 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61602","activity_notes":"The kitchen tap in flat 4 at 48 Newman street is constantly dripping as it hits the wall when trying to fully close. We had the same issue in flat 5 a while","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 10:18 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 11:31 (sandra)<\/b>Please arrive between 12:00-15:00call me if you need anything07415272111<\/p>

23\/02\/2022 11:45 (dan)<\/b>Replacement tap to be collected from Wembley Screwfix for installation tomorrow<\/p>

24\/02\/2022 12:46 (dan)<\/b>Replaced sink tap<\/p>

24\/02\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52224","activity_ticket_id":"50078","ticket_reference":"HDT51159","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply to site 3No x 20L Greasebeta Liquid Fat Digester","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/22","activity_end":"2022-02-22 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61603","activity_notes":"To supply to site 3No x 20L Greasebeta Liquid Fat Digester","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 14:40 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 10:43 (jane)<\/b>2 - 3 day lead-time on the liquid fat digester <\/p>

25\/02\/2022 10:57 (alan)<\/b>Drop of parts <\/p>

25\/02\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52225","activity_ticket_id":"50084","ticket_reference":"HDT51165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could we please attend here to investigate?","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/02\/22","activity_end":"2022-02-22 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61604","activity_notes":"Could we please attend here to investigate?Please confirm when you can attend so that we can arrange access. We do not hold keys for this building","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2022 10:32 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 11:38 (sandra)<\/b>no access to this one at the moment. Waiting on Garry Hi bothJust chasing. Sandra it may be that the bedroom ceiling to be taken down by others and then reddans go in to find the cause of the leak. Kind regardsKevin<\/p>

03\/03\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52226","activity_ticket_id":"50085","ticket_reference":"HDT51166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"aerial not working ","ticket_address_1":"Flat 43","ticket_address_2":"14 Newman Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 43","cs_id":"1895","cs_address_2":"14 Newman Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1895","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"22\/02\/22","activity_end":"2022-02-22 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61605","activity_notes":"aerial not working Flat 43 is complaining that they're not getting any Sky signal. Called Sky and advised there is nothing wrong with their box. This is believed that there is an issue with the communal aerial. Tenants details: Claire Levers - Lease Holder - 07788 254258Alexander Hurley (reporter) - Partner of Claire - 07834 857650","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2022 10:50 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52227","activity_ticket_id":"50086","ticket_reference":"HDT51167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We are just cleaning the floor and a piece of the wood has come off. Would someone please be able to come and repair it, as it is a little sharp? Many thanks for your help","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1897","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1897","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/02\/22","activity_end":"2022-02-23 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61606","activity_notes":"Wednesday 8 - 10 am We are just cleaning the floor and a piece of the wood has come off. Would someone please be able to come and repair it, as it is a little sharp? Many thanks for your help","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 11:04 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 13:47 (iain)<\/b>Repair to floor.<\/p>

23\/02\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52228","activity_ticket_id":"50087","ticket_reference":"HDT51168","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door closer not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"68 Wimpole Street ","cs_id":"1899","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AR","ticket_client_site":"1899","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/22","activity_end":"2022-02-22 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61607","activity_notes":"door closer not workingCan someone go to the above because the door does not shut on its own due to the door closer?","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 12:34 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 15:35 (iain)<\/b>Ease and adjust street door, closer, lock and hinges.<\/p>

22\/02\/2022 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52229","activity_ticket_id":"50088","ticket_reference":"HDT51169","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"JH\/JH\/14767 - Re-glaze shop window ","ticket_address_1":"Goldsmith Vintage","ticket_address_2":"57 Neal Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"57 Neal Street ","cs_id":"1878","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PP","ticket_client_site":"1878","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"22\/02\/22","activity_end":"2022-02-22 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61608","activity_notes":"Re-glaze shop window","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2022 09:39 (jane)<\/b>Window being replaced on Saturday morning <\/p>

08\/03\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52230","activity_ticket_id":"50089","ticket_reference":"HDT51170","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Front door of 20\/22 shelton street is not closing properly, may need adjusting - urgent . ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/22","activity_end":"2022-02-22 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61609","activity_notes":"Front door of 20\/22 shelton street is not closing properly, may need adjusting - urgent . ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 13:37 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 15:36 (iain)<\/b>Ease and adjust street door.<\/p>

22\/02\/2022 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52231","activity_ticket_id":"50044","ticket_reference":"HDT51125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14606 - install new power supply - PO200751326 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Goodge Street ","cs_id":"1682","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1682","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/22","activity_end":"2022-02-22 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61610","activity_notes":"install new power supply Roy to help Alan on Wednesday 23rd Feb","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 15:11 (roy)<\/b>With Alan outdoor sensor<\/p>

24\/02\/2022 07:27 (alan)<\/b>Quoted works <\/p>

24\/02\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52232","activity_ticket_id":"50043","ticket_reference":"HDT51124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14605 - install new power supply - PO200751327","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/22","activity_end":"2022-02-22 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61611","activity_notes":"install new power supplyRoy to help Alan on Wednesday 23rd Feb","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 15:32 (roy)<\/b>Assist Alan running power supply<\/p>

24\/02\/2022 07:29 (alan)<\/b>Quoted works <\/p>

25\/02\/2022 14:45 (alan)<\/b>Complete quoted works <\/p>

25\/02\/2022 16:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52233","activity_ticket_id":"50090","ticket_reference":"HDT51171","ticket_client":"2128","client_name":"Edge Pictures","ticket_title":"SW\/SW\/14770 - redecorating 2 walls","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1900","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JJ","ticket_client_site":"1900","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/02\/22","activity_end":"2022-02-22 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61612","activity_notes":"redecorating 2 walls","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 13:51 (dean)<\/b>Done 280.00<\/p>

01\/03\/2022 15:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52234","activity_ticket_id":"50091","ticket_reference":"HDT51172","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"check the electrics ","ticket_address_1":"59 Clare Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1H 9QW","cs_address_1":"59 Clare Court ","cs_id":"1901","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1H 9QW","ticket_client_site":"1901","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/22","activity_end":"2022-02-28 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61613","activity_notes":"MONDAY AT 11 AM 28TH Could someone please come to Clare Court next Monday around 11am to check the electrical issues mentioned below following the flood damage? I will be there from 10.30 for a couple of hours.I just wanted to inform you before leaving the apartment that the light in the hallway and the kitchen was damaged as a result of the previous flooding. Also, we did not check the sockets in the kitchen, as it can be dangerous.","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 14:27 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 09:47 (roy)<\/b>Removed 2 x damaged light fittings as badly corroded. Made safe1 x still had water in it so still leaking??Checked sockets and 1 x double needs replacing.Refixed smoke alarm1 x beeping alarm but found hidden in cupboard and cereal bowl hiding it. Removed battery.Unable to test circuit as cables still wet from leak<\/p>

01\/03\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52235","activity_ticket_id":"50092","ticket_reference":"HDT51173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14768 - replacement fridge\/freezer","ticket_address_1":"Flat C","ticket_address_2":"5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"1916","cs_address_2":"5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1916","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/02\/22","activity_end":"2022-02-22 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61614","activity_notes":"replacement fridge\/freezer","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2022 15:04 (sandra)<\/b>Richard 07860380000<\/p>

01\/03\/2022 09:49 (iain)<\/b>Remove fridge freezer.<\/p>

02\/03\/2022 10:57 (iain)<\/b>Reverse fridge freezer doors.<\/p>

02\/03\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52236","activity_ticket_id":"49762","ticket_reference":"HDT50843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance without PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/22","activity_end":"2022-02-22 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61615","activity_notes":"Full Gas compliance without PAT test ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2022 16:29 (System)<\/b>Ticket Created<\/p>

04\/02\/2022 06:56 (michaelk)<\/b>Completed compliance testing. 140<\/p>

04\/02\/2022 10:06 (jane)<\/b>(Ticket Closed)<\/p>

22\/02\/2022 11:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2022 16:03 (sandra)<\/b>(Ticket Closed)<\/p>

23\/02\/2022 11:48 (michaelk)<\/b>Completed compliance testing. 145<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52237","activity_ticket_id":"49988","ticket_reference":"HDT51069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"IW\/JH\/14707 - Replacement blinds ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/03\/22","activity_end":"2022-03-04 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61616","activity_notes":"FRIDAY 11 - 3PM To supply and fit 5No new purpose-made double roller blinds in mid grey to all windows (blinds as chosen by client), test and leave in full working order. ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 09:47 (jane)<\/b>3 week lead-time on new blinds <\/p>

04\/03\/2022 14:16 (travis)<\/b>Fitting new blinds.<\/p>

04\/03\/2022 14:57 (michael)<\/b>(Ticket Closed)<\/p>

04\/03\/2022 15:55 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52238","activity_ticket_id":"50093","ticket_reference":"HDT51174","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replace broken socket in estate managers office","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/22","activity_end":"2022-02-22 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61617","activity_notes":"Replace broken socket in estate managers office","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 16:14 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 09:01 (alan)<\/b>Replace faulty socket in office <\/p>

23\/02\/2022 10:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52239","activity_ticket_id":"50094","ticket_reference":"HDT51175","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"blocked toilet 2\/3 floor toilet ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/02\/22","activity_end":"2022-02-22 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61618","activity_notes":"blocked toilet 2\/3 floor toilet ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 16:41 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 08:32 (dan)<\/b>Rodded through pan, Inspected toilets all floors<\/p>

23\/02\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52240","activity_ticket_id":"50095","ticket_reference":"HDT51176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom fan ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61619","activity_notes":"I would like to request maintenance on the ventilation in the bathroom - we have noticed that the bathroom is not ventilating well and is causing smells of damp\/ excessive condensation to build up after showering.tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 09:12 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 07:32 (alan)<\/b>Investigate extraction system in flat not working faults found to be on both supply and extract fans Quote to replace to be sent <\/p>

24\/02\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52241","activity_ticket_id":"50096","ticket_reference":"HDT51177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant experiencing high bills - you attend today between 10-11am the tenant will be home to provide access.","ticket_address_1":"Flat 4, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 17a Catherine Street ","cs_id":"1489","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1489","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61620","activity_notes":"Tenant experiencing high bills - you attend today between 10-11am the tenant will be home to provide access.The hot water is continuously on the tenants advised the setting can not be changed.However even though the hot water is on all the time, the hot water does not last for long.","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 09:19 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 11:44 (michaelk)<\/b>Attended site to investigate electric boiler for correct operation. Proved 24hr circuit was working correctly with the boost immersion and that this was switching on and off. Checked out of hours controls back to the consumer unit and proved correct operation of the economy 7immersion. The immersion was increased to setting 4.I have recorded the out of hours meter reading and will re-attend tomorrow morning to check on usage and with the tenant. 2hrs labour 95.<\/p>

28\/02\/2022 08:26 (michaelk)<\/b>Attended site to investigate reported hot water problem. At the time of the visit the hot water at the shower was a consistent temperature at 47c, however the tenant may have operated the hws boost? We have now put in place a plan to take the hot water off of the economy 7 and use a separate timeswitch. The job will be completed on Tuesday 1st March. 2hrs labour 95<\/p>

02\/03\/2022 07:10 (michaelk)<\/b>Attended site to drain down the hot water cylinder and to inspect the waterways for scale build up. Removed immersion and inspected condition, re-fitted and again checked that heating side was fully operational. Alan is going to attend today to fit a timer and bypass the economy 7 control which we think is causing an issue. 2hrs labour 95.<\/p>

03\/03\/2022 07:21 (alan)<\/b>Install new time clock for immersion heater <\/p>

03\/03\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52242","activity_ticket_id":"50098","ticket_reference":"HDT51179","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"JH\/JH\/14746 - Filing tap to a drinks fountain ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61621","activity_notes":"Filing tap to a drinks fountain ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2022 07:12 (michaelk)<\/b>Attended site to replace drinks fountain tap as quoted. Completed works and left fully operational. 175 ex vat.<\/p>

02\/03\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52243","activity_ticket_id":"50097","ticket_reference":"HDT51178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14737 - New restrictor plates to windows ","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Cancelled","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"23\/02\/22","activity_end":"2022-02-23 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61622","activity_notes":"Location Living Room Windows Nos 1&2To supply and fit 4No restrictor plates to the bottom sashes ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2022 10:50 (sandra)<\/b>on order <\/p>

05\/04\/2022 12:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52244","activity_ticket_id":"50099","ticket_reference":"HDT51180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"5a Rupert Court ","cs_id":"1126","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1126","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61623","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 09:55 (System)<\/b>Ticket Created<\/p>

25\/02\/2022 11:00 (alan)<\/b>Electrical inspection <\/p>

25\/02\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52245","activity_ticket_id":"50030","ticket_reference":"HDT51111","ticket_client":"2088","client_name":"B P Marsh and Partners Plc","ticket_title":"MDR\/JH\/14506 - To service 14No x fan coil units ","ticket_address_1":"4 Matthew Parker Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1H 9NP","cs_address_1":"4 Matthew Parker Street","cs_id":"1480","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"1480","ticket_status_code":"Completed","activity_resource_id":"40","resource_name":"N\/A","activity_start":"23\/02\/22","activity_end":"2022-02-23 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61624","activity_notes":"To service 14No x fan coil units The client is asking the below?I would just like to confirm whether checking the roof and identifying which condenser units belong to our offices, is already part of the services.","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2022 09:14 (sandra)<\/b>booked 4th March 22<\/p>

08\/03\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52246","activity_ticket_id":"50101","ticket_reference":"HDT51182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap constantly dripping","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"London","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 48 Newman Street ","cs_id":"1655","cs_address_2":"London","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1655","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/02\/22","activity_end":"2022-02-23 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61625","activity_notes":"kitchen tap constantly drippingTo check the kitchen tap which is constantly dripping. code for the smart lock in flat 3 is 8263 v (v being signed in the middle). ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 11:25 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 11:46 (dan)<\/b>Replacement tap to be collected from Wembley Screwfix for installation tomorrow<\/p>

24\/02\/2022 12:43 (dan)<\/b>Replaced sink tap<\/p>

24\/02\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52247","activity_ticket_id":"50102","ticket_reference":"HDT51183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61626","activity_notes":"boiler not working","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 12:15 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 06:47 (michaelk)<\/b>Attended site to investigate heating. Found timeswitch intermittently operating, so have orderd replacement. 1hr labour 50.<\/p>

02\/03\/2022 07:15 (michaelk)<\/b>Attended site to replace rf timeswitch due to the existing controller fault. Fitted replacement timeswitch and set up to the tenants requests, and left fully operational. 3hrs labour plus part. Total 255 ex vat.<\/p>

02\/03\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52248","activity_ticket_id":"50103","ticket_reference":"HDT51184","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler issues","ticket_address_1":"Flat 4","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1904","cs_address_2":"15 Slingsby Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1904","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61627","activity_notes":"boiler issues - Thursday at 8am with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 12:34 (System)<\/b>Ticket Created<\/p>

25\/02\/2022 07:07 (michaelk)<\/b>Attended site to investigate heating boiler. Found boiler running, with no fault present. Checked recent fault history which led me to check combustion. The c02 on low fire was out of range but due to us having no spares to replace, I was reluctant to fine tune as this may lead to more inconsistent firing. Spares were ordered on Wednesday and are due in any day now. 1hr labour 50.<\/p>

03\/03\/2022 17:39 (michaelk)<\/b>Attended site to reset boiler. We are waiting on parts to complete the job. 1hr 50<\/p>

08\/03\/2022 09:05 (michaelk)<\/b>Attended site to replace gas valve, combustion and burner seals as reported to resolve ignition fault 5. Work was completed, however there was an additional fault found linked to the hot water. Parts have be ordered and sue was informed. 2hrs labour plus parts. Total 299.60 ex vat.<\/p>

08\/03\/2022 09:07 (michaelk)<\/b>Attended site to replace water flow cartridge. Completed work and fully tested hot water function. 2hrs labour plus parts. Total 196 ex vat.<\/p>

08\/03\/2022 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52249","activity_ticket_id":"50104","ticket_reference":"HDT51185","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To check heating on the 4th floor - For Thursday - keys at office for access","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61628","activity_notes":"To check heating on the 4th floor - For Thursday - keys at office for access","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2022 13:51 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52250","activity_ticket_id":"50105","ticket_reference":"HDT51186","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Ground floor toilet tap needs repairing ASK DAN ABOUT THE TAP","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Devonshire Place ","cs_id":"1200","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1200","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/03\/22","activity_end":"2022-03-28 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61629","activity_notes":"Ground floor toilet tap needs repairing - booked with keys Friday","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 14:06 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 14:59 (dan)<\/b>New sequential basin tap ordered for disabled toilet basin<\/p>

23\/02\/2022 15:59 (jane)<\/b>Tap on order - 3 day working lead-time <\/p>

03\/03\/2022 09:31 (sandra)<\/b>waiting delivery <\/p>

04\/03\/2022 14:06 (sandra)<\/b>chased taps and still not dispatched <\/p>

08\/03\/2022 11:52 (jane)<\/b>Tap is being delivered to the office on Thursday 10th March <\/p>

11\/03\/2022 11:04 (sandra)<\/b>BOOKED FOR FRIDAY WITH KEYS <\/p>

11\/03\/2022 16:28 (sandra)<\/b>Isolation valve under basin is faulty and will need replacing to allow tap to be replaced, this will require me to isolate water supply to surgery which will have to be done out of hours, water supply will be isolated for approx 1hr<\/p>

14\/03\/2022 14:30 (sandra)<\/b>no reply from Wendy as yet <\/p>

24\/03\/2022 09:10 (sandra)<\/b>email sent <\/p>

21\/04\/2022 08:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52251","activity_ticket_id":"50106","ticket_reference":"HDT51187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61630","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 14:12 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 15:44 (alan)<\/b>Electrical inspection <\/p>

04\/03\/2022 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52252","activity_ticket_id":"50107","ticket_reference":"HDT51188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1905","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1905","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61631","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 14:12 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 15:45 (alan)<\/b>Electrical inspection <\/p>

04\/03\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52253","activity_ticket_id":"50108","ticket_reference":"HDT51189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61632","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 14:13 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 15:45 (alan)<\/b>Electrical inspection <\/p>

04\/03\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52254","activity_ticket_id":"50109","ticket_reference":"HDT51190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61633","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 14:14 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 15:46 (alan)<\/b>Electrical inspection <\/p>

04\/03\/2022 16:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52255","activity_ticket_id":"49972","ticket_reference":"HDT51053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked gulley causing leak into Flat 4","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 21 Catherine Street ","cs_id":"1134","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1134","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61634","activity_notes":"blocked gulley causing leak into Flat 4","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2022 11:54 (System)<\/b>Ticket Created<\/p>

11\/02\/2022 14:49 (iain)<\/b>Leak.<\/p>

11\/02\/2022 14:55 (sandra)<\/b>need access to Flat 1 <\/p>

17\/02\/2022 10:29 (sandra)<\/b>going to return to seal the roof<\/p>

23\/02\/2022 15:00 (dan)<\/b>Assisted Ian, roof works<\/p>

24\/02\/2022 13:16 (iain)<\/b>Resealed roof.<\/p>

24\/02\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52256","activity_ticket_id":"50110","ticket_reference":"HDT51191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61635","activity_notes":"Gas compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2022 14:48 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52257","activity_ticket_id":"50111","ticket_reference":"HDT51192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1905","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1905","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61636","activity_notes":"Gas compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2022 14:49 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52258","activity_ticket_id":"50112","ticket_reference":"HDT51193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61637","activity_notes":"Gas compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2022 14:50 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52259","activity_ticket_id":"50113","ticket_reference":"HDT51194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/22","activity_end":"2022-02-23 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61638","activity_notes":"Gas compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2022 14:51 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52260","activity_ticket_id":"50116","ticket_reference":"HDT51197","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"broken window bar ","ticket_address_1":"Flat 7","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1906","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"1906","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/22","activity_end":"2022-03-01 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61639","activity_notes":"broken window bar TUESDAY AT 8 AM Could someone attend to see if they are able to obtain a replacement window handle\/bar closure. Not urgent but if we could have a date of attendance as another agent needs to give access.","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2022 16:10 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 11:38 (sandra)<\/b>emailed for Tuesday 1st between 8 - 10<\/p>

28\/02\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52261","activity_ticket_id":"50117","ticket_reference":"HDT51198","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"toilet - mens near council chambers is blocked and filling up ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61640","activity_notes":"toilet - mens near council chambers is blocked and filling up THURSDAY AFTER 9.30","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 16:44 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 15:37 (dan)<\/b>Unable to clear partial blockage, to return 9am Friday to remove pan cistern due to conference room use<\/p>

25\/02\/2022 11:31 (dan)<\/b>Removed cistern, replaced multiple faulty pan connectors for single variant, adjusted cistern level.<\/p>

25\/02\/2022 17:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52262","activity_ticket_id":"50114","ticket_reference":"HDT51195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14749 - NICEic - 5 year electrical complliance test ","ticket_address_1":"74 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"74 Shaftesbury Avenue ","cs_id":"1874","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1874","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61641","activity_notes":"NICEic - 5 year electrical complliance test ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52263","activity_ticket_id":"50115","ticket_reference":"HDT51196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14750 - NICEic - 5 year electrical complliance test ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61642","activity_notes":"NICEic - 5 year electrical compliance test ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52264","activity_ticket_id":"50118","ticket_reference":"HDT51199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14751 - NICEic - 5 year electrical complliance test ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61643","activity_notes":"NICEic - 5 year electrical compliance test ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 13:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52265","activity_ticket_id":"50119","ticket_reference":"HDT51200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14752 - NICEic - 5 year electrical complliance test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61644","activity_notes":"NICEic - 5 year electrical compliance test ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 14:46 (alan)<\/b>Electrical inspection <\/p>

25\/03\/2022 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52266","activity_ticket_id":"50120","ticket_reference":"HDT51201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14753 - NICEic - 5 year electrical complliance test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1692","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1692","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61645","activity_notes":"NICEic - 5 year electrical compliance test ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52267","activity_ticket_id":"50121","ticket_reference":"HDT51202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14754 - NICEic - 5 year electrical complliance test ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61646","activity_notes":"NICEic - 5 year electrical compliance test ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 11:43 (alan)<\/b>Electrical inspection <\/p>

17\/03\/2022 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52268","activity_ticket_id":"50122","ticket_reference":"HDT51203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14755 - NICEic - 5 year electrical complliance test ","ticket_address_1":"23 Gerrard Street & 32 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Gerrard Street & 32 Wardour Street ","cs_id":"1876","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1876","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61647","activity_notes":"NICEic - 5 year electrical compliance test ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52269","activity_ticket_id":"50123","ticket_reference":"HDT51204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14756 - NICEic - 5 year electrical complliance test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13-17 Wardour Street & 16a Rupert Street ","cs_id":"1877","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1877","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/22","activity_end":"2022-02-23 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61648","activity_notes":"NICEic - 5 year electrical compliance test ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 12:25 (sandra)<\/b>in progress<\/p>

31\/03\/2022 15:14 (alan)<\/b>Electrical inspection <\/p>

31\/03\/2022 15:14 (alan)<\/b>Complete electrical inspection<\/p>

01\/04\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52270","activity_ticket_id":"50124","ticket_reference":"HDT51205","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"change blown lamps in office ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/22","activity_end":"2022-02-24 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61649","activity_notes":"change blown lamps in office ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 09:11 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 07:12 (alan)<\/b>Replace blown lamps in 16 fittings in various locations throughout office <\/p>

09\/03\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52271","activity_ticket_id":"50125","ticket_reference":"HDT51206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace hose on pressure washer (Clean Machine)","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/02\/22","activity_end":"2022-02-24 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61650","activity_notes":"To replace hose on pressure washer (Clean Machine)","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2022 09:31 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 12:42 (dan)<\/b>Unable to repair high pressure hose<\/p>

02\/03\/2022 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52272","activity_ticket_id":"50125","ticket_reference":"HDT51206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace hose on pressure washer (Clean Machine)","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/02\/22","activity_end":"2022-02-24 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61651","activity_notes":"But can one of your guys measure the hose and carry out a temporary repair to the split hose today please","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 09:31 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 12:42 (dan)<\/b>Unable to repair high pressure hose<\/p>

02\/03\/2022 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52273","activity_ticket_id":"50126","ticket_reference":"HDT51207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/22","activity_end":"2022-02-24 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61652","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 10:02 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 07:00 (alan)<\/b>Electrical inspection <\/p>

01\/03\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52274","activity_ticket_id":"50127","ticket_reference":"HDT51208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle broken ","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/22","activity_end":"2022-02-24 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61653","activity_notes":"The big square handle on the apartment door for flat 5, 25 Garrick Street has fallen off- please see pictures attached. Can you please arrange someone to go to fix it please?Thank you. Also, not sure if there is a more permanent solution for these handles, but they temp to get loose or fall a bit too often..advise if you know please.","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 11:28 (System)<\/b>Ticket Created<\/p>

24\/02\/2022 13:14 (iain)<\/b>Refit door knob.<\/p>

24\/02\/2022 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52275","activity_ticket_id":"50128","ticket_reference":"HDT51209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to check on the detectors in the flat - Tenant is home ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/22","activity_end":"2022-02-24 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61654","activity_notes":"To attend to check on the detectors in the flat - Tenant is home ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 13:31 (System)<\/b>Ticket Created<\/p>

25\/02\/2022 07:57 (roy)<\/b>Replaced batteries in beeping alarms<\/p>

25\/02\/2022 16:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52276","activity_ticket_id":"50129","ticket_reference":"HDT51210","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Boiler room has a blocked drain","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/22","activity_end":"2022-02-24 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61655","activity_notes":"Boiler room has a blocked drainshe hasnt confirmed. so dont go if you dont get a phone call ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 16:26 (System)<\/b>Ticket Created<\/p>

25\/02\/2022 10:08 (roy)<\/b>Cancelled<\/p>

25\/02\/2022 16:59 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2022 11:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2022 15:48 (dan)<\/b>Gully in boiler room filled with concrete, managed to get approx 60% clear and free flowing, excavation of gully may be required<\/p>

09\/03\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52277","activity_ticket_id":"50130","ticket_reference":"HDT51211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating to walls and gas cabinet ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/02\/22","activity_end":"2022-02-25 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61656","activity_notes":"decorating to walls and gas cabinet Please could you attend on Monday 28th Feb between 9-10am; please confirm.The tenant has reported 1)Some cracks; please can these be checked and made good if they are minor cracks.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 09:13 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 11:41 (sandra)<\/b>Gas cupboard to be fitted on Thursday 3rd <\/p>

01\/03\/2022 09:48 (iain)<\/b>Gas meter cupboard.<\/p>

01\/03\/2022 13:51 (dean)<\/b>Done 180.00<\/p>

03\/03\/2022 15:37 (iain)<\/b>Repair gas meter cupboard.<\/p>

03\/03\/2022 15:38 (iain)<\/b>Repair gas meter cupboard.<\/p>

03\/03\/2022 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52278","activity_ticket_id":"50130","ticket_reference":"HDT51211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating to walls and gas cabinet ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/22","activity_end":"2022-02-28 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61657","activity_notes":"Please could you attend on Monday 28th Feb between 9-10am; please confirm.2)The outside cabinet for the gas meter is quite worn out by weather, please can this be repaired or replaced via ; most cost effective method. ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 09:13 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 11:41 (sandra)<\/b>Gas cupboard to be fitted on Thursday 3rd <\/p>

01\/03\/2022 09:48 (iain)<\/b>Gas meter cupboard.<\/p>

01\/03\/2022 13:51 (dean)<\/b>Done 180.00<\/p>

03\/03\/2022 15:37 (iain)<\/b>Repair gas meter cupboard.<\/p>

03\/03\/2022 15:38 (iain)<\/b>Repair gas meter cupboard.<\/p>

03\/03\/2022 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52279","activity_ticket_id":"50131","ticket_reference":"HDT51212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14772 - Replacement extractor fan ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61658","activity_notes":"Replacement extractor fan - please order - Booked for 14th Monday am ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 14:17 (sandra)<\/b>booked 14th <\/p>

15\/03\/2022 11:24 (alan)<\/b>Replace fan in bathroom as per quote<\/p>

15\/03\/2022 11:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52280","activity_ticket_id":"50132","ticket_reference":"HDT51213","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14773 - boiler works ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/22","activity_end":"2022-03-05 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61659","activity_notes":"boiler works ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2022 14:03 (sandra)<\/b>booked for Saturday 5th <\/p>

08\/03\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>

10\/03\/2022 14:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/03\/2022 07:59 (michaelk)<\/b>Attended site and completed quoted works, total 905 ex vat<\/p>

14\/03\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52281","activity_ticket_id":"50133","ticket_reference":"HDT51214","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"check the electrics as the fridge keeps tripping ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/02\/22","activity_end":"2022-02-25 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61660","activity_notes":"check the electrics as the fridge keeps tripping ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 11:42 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 09:42 (roy)<\/b>Visited site but not able to check as need to pull fridge units out to test.Chefs working on counter so not able to.Does ircuot need testing?. Alan to attend??<\/p>

09\/03\/2022 07:22 (alan)<\/b>Investigate power to fridges and freezer on ground floor keeps tripping, test thought fault found to be MCB in distribution board, replace test and leave working <\/p>

09\/03\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52282","activity_ticket_id":"50134","ticket_reference":"HDT51215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"noisy underfloor heating pump","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/02\/22","activity_end":"2022-02-25 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61661","activity_notes":"noisy underfloor heating pump - same flat. noise has come back you can attend now ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 11:45 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:07 (sandra)<\/b>booked ofr 9th <\/p>

10\/03\/2022 07:56 (michaelk)<\/b>Attended site to drain down heating and replace bypass manifold on underfloor controls. Completed work and fully tested all controls, leaving system in full working order. Bypass was left on 50c.Total 311.94 ex vat.<\/p>

31\/03\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52283","activity_ticket_id":"50135","ticket_reference":"HDT51216","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Fixed wiring test - number 3 which is empty","ticket_address_1":"3 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Neal Street ","cs_id":"1909","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/02\/22","activity_end":"2022-02-25 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61662","activity_notes":"Fixed wiring test - number 3 which is emptyPlease can you arrange for Alan to carry out electrical inspection on the above property and install earth bonding time water main.","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 14:46 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 16:02 (alan)<\/b>Electrical inspection and install bonding cable to water meter<\/p>

09\/03\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>

09\/03\/2022 12:28 (alan)<\/b>Install earth bonding cable to water meter in basement w\/c<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52284","activity_ticket_id":"50136","ticket_reference":"HDT51217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet Roll holder ","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/22","activity_end":"2022-03-02 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61663","activity_notes":"toilet Roll holder - access on 02\/03\/22 between 11 am and 3 pm","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2022 15:06 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52285","activity_ticket_id":"50137","ticket_reference":"HDT51218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5","ticket_address_2":"1 Horse ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1911","cs_address_2":"1 Horse ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1911","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/03\/22","activity_end":"2022-03-28 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61664","activity_notes":"list of works - access on 28\/03\/22 between 11 am and 3 pmstiff temperature control know in ensuite shower","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 15:15 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 11:05 (sandra)<\/b>access refused need to reschedule <\/p>

28\/03\/2022 11:08 (travis)<\/b>List of works,No access given.<\/p>

29\/03\/2022 07:32 (dan)<\/b>Access denied to property<\/p>

31\/03\/2022 13:18 (travis)<\/b>List of works,<\/p>

01\/04\/2022 12:40 (dan)<\/b>Repaired shower controls<\/p>

01\/04\/2022 12:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52286","activity_ticket_id":"50137","ticket_reference":"HDT51218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5","ticket_address_2":"1 Horse ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1911","cs_address_2":"1 Horse ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1911","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/22","activity_end":"2022-02-28 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61665","activity_notes":"list of works - access on 28\/03\/22 between 11 am and 3 pmliving room door handletoilet roll holder","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 15:15 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 11:05 (sandra)<\/b>access refused need to reschedule <\/p>

28\/03\/2022 11:08 (travis)<\/b>List of works,No access given.<\/p>

29\/03\/2022 07:32 (dan)<\/b>Access denied to property<\/p>

31\/03\/2022 13:18 (travis)<\/b>List of works,<\/p>

01\/04\/2022 12:40 (dan)<\/b>Repaired shower controls<\/p>

01\/04\/2022 12:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52287","activity_ticket_id":"50138","ticket_reference":"HDT51219","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak under kitchen sink and bedroom light ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/22","activity_end":"2022-02-28 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61666","activity_notes":"For today between 11am and 3pm leak under kitchen sink and bedroom light ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 15:18 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 13:20 (sandra)<\/b>emailed Lilian to arrange access as no answer from Dom <\/p>

03\/03\/2022 13:52 (roy)<\/b>Fixed leak under sinkReplaced dimmer module in bedroomReplaced light in 3.2<\/p>

03\/03\/2022 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52288","activity_ticket_id":"50139","ticket_reference":"HDT51220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room lights ","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/22","activity_end":"2022-03-01 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61667","activity_notes":"living room lights -access today and\/or 01\/03\/22 between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 15:19 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 14:37 (roy)<\/b>Replaced 2 x flashing lights <\/p>

01\/03\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52289","activity_ticket_id":"50140","ticket_reference":"HDT51221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/02\/22","activity_end":"2022-02-25 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61668","activity_notes":"list of works MONDAY BETWEEN 9 - 11AM 1 - we still cant adjust the temperature dial in the shower in the main bathroom. This was previously looked at but didnt really get fixed, so we always have to keep it at the same temperature ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 15:37 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 09:14 (sandra)<\/b>Tenant has emailed this morning to say they are not well (please cancel the visit today) and will let me know when it would be suitable to reschedule when they are feeling better.<\/p>

28\/02\/2022 09:43 (roy)<\/b>Replaced bulb but need new fridge hinge<\/p>

02\/03\/2022 07:06 (michaelk)<\/b>Attended site to investigate shower temperature to the main bathroom. Shower mixer was stripped down and the temperature was checked. The adjustment range is 7c when operated and the tenant is going to monitor over the coming days. 2hrs labour 95.<\/p>

03\/03\/2022 16:12 (sandra)<\/b>The price for the hinges is 74.95 + VAT, and installation charge - 70 + VAT. <\/p>

14\/03\/2022 10:50 (sandra)<\/b>booked for Tuesday 15th <\/p>

14\/03\/2022 12:19 (sandra)<\/b>keys are needed as tenant is now not home <\/p>

01\/04\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52290","activity_ticket_id":"50140","ticket_reference":"HDT51221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/02\/22","activity_end":"2022-02-25 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61669","activity_notes":"list of works - MONDAY BETWEEN 9 - 11AM 2 - the fridge door hinge seems to have worn out, so the fridge door doesnt fully close. For now solved with some tape, but itd be great to get that looked at and replaced 3 - the right-hand light above the cooker has broken. If that could possibly be fixed that would be great as well","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 15:37 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 09:14 (sandra)<\/b>Tenant has emailed this morning to say they are not well (please cancel the visit today) and will let me know when it would be suitable to reschedule when they are feeling better.<\/p>

28\/02\/2022 09:43 (roy)<\/b>Replaced bulb but need new fridge hinge<\/p>

02\/03\/2022 07:06 (michaelk)<\/b>Attended site to investigate shower temperature to the main bathroom. Shower mixer was stripped down and the temperature was checked. The adjustment range is 7c when operated and the tenant is going to monitor over the coming days. 2hrs labour 95.<\/p>

03\/03\/2022 16:12 (sandra)<\/b>The price for the hinges is 74.95 + VAT, and installation charge - 70 + VAT. <\/p>

14\/03\/2022 10:50 (sandra)<\/b>booked for Tuesday 15th <\/p>

14\/03\/2022 12:19 (sandra)<\/b>keys are needed as tenant is now not home <\/p>

01\/04\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52291","activity_ticket_id":"50142","ticket_reference":"HDT51223","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14777 - Re-glaze window ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"25\/02\/22","activity_end":"2022-02-25 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61670","activity_notes":"Re-glaze window ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2022 11:23 (sandra)<\/b>booked for Thursday 3rd March at 9.45<\/p>

03\/03\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52292","activity_ticket_id":"50070","ticket_reference":"HDT51151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"I've just found a water stain right next to the shower cabin.","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/02\/22","activity_end":"2022-02-25 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61671","activity_notes":"redecorate water stain after leak ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2022 10:04 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 16:07 (dan)<\/b>Replaced sealant within shower enclosure<\/p>

21\/02\/2022 16:32 (sandra)<\/b>(Ticket Closed)<\/p>

25\/02\/2022 17:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/03\/2022 13:47 (sandra)<\/b>Thursday asked to book <\/p>

03\/03\/2022 14:24 (sandra)<\/b>booked for Thursday 9am <\/p>

09\/03\/2022 11:11 (sandra)<\/b>booked for 10th <\/p>

14\/03\/2022 11:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52293","activity_ticket_id":"50143","ticket_reference":"HDT51224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14778 - chemical descale and new seals ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/22","activity_end":"2022-02-28 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61672","activity_notes":"chemical descale and new seals ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2022 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52294","activity_ticket_id":"50144","ticket_reference":"HDT51225","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"MDR\/SW\/14779 - towel rail replacement ","ticket_address_1":"Flat 5","ticket_address_2":"12 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"611","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/22","activity_end":"2022-03-17 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61673","activity_notes":"towel rail replacement - Thursday 17th at 9.30 ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2022 07:49 (michaelk)<\/b>Attended site to carry out quoted work, replacing towel rail element in ensuite bathroom. Completed work and left fully operational. 3hrs plus parts, total 40 ex vat.<\/p>

18\/03\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52295","activity_ticket_id":"50145","ticket_reference":"HDT51226","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - alarm sounding","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/22","activity_end":"2022-02-28 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61674","activity_notes":"emergency call out - alarm sounding","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2022 09:20 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52296","activity_ticket_id":"50147","ticket_reference":"HDT51228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out on the top floor ","ticket_address_1":"Top Floor","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"1913","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1913","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/22","activity_end":"2022-02-28 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61675","activity_notes":"light out on the top floor ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 09:40 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 06:59 (alan)<\/b>Disconnect 2 faulty fittings and order replacements <\/p>

09\/03\/2022 08:47 (alan)<\/b>Replace emergency light gear tray in 2 fittings top floor <\/p>

09\/03\/2022 08:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52297","activity_ticket_id":"50148","ticket_reference":"HDT51229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no hot water\/heating ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/02\/22","activity_end":"2022-02-28 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61676","activity_notes":"emergency call out - no hot water\/heating ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2022 09:43 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52298","activity_ticket_id":"50149","ticket_reference":"HDT51230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors have fallen","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/22","activity_end":"2022-03-01 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61677","activity_notes":"wardrobe doors have fallen -attend between 8-10am Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 10:11 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 09:30 (travis)<\/b>Realignment of all bedroom cupboard door runners, refitted all doors and lightly oiled and tested.The skylight lock is high security and would require a professional locksmith to replace, photos via WhatsApp.<\/p>

01\/03\/2022 09:30 (travis)<\/b>Realignment of all bedroom cupboard door runners, refitted all doors and lightly oiled and tested.The skylight lock is high security and would require a professional locksmith to replace, photos via WhatsApp.<\/p>

01\/03\/2022 16:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52299","activity_ticket_id":"50150","ticket_reference":"HDT51231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 3","ticket_address_2":"25a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1914","cs_address_2":"25a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1914","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/22","activity_end":"2022-02-28 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61678","activity_notes":"heating not working Please could you attend today between 12-3pm today; the tenant will be home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 10:12 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 07:02 (michaelk)<\/b>Attended site to investigate heating complaint. Heating controls were tested and the boiler was reset and allowed to reach normal working temperature. The programmer requires changing due to it running very dim when operated. Will quote to change. 2hrs labour 95.<\/p>

02\/03\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52300","activity_ticket_id":"50151","ticket_reference":"HDT51232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dr5yer not working ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/02\/22","activity_end":"2022-02-28 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61679","activity_notes":"dr5yer not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2022 10:26 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 13:22 (sandra)<\/b>Friday, 04\/03, in the afternoon between 12pm and 6pm .<\/p>

04\/03\/2022 15:55 (iain)<\/b>Repairaid.<\/p>

08\/03\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52301","activity_ticket_id":"50152","ticket_reference":"HDT51233","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14689 - New meeting room light switching ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/22","activity_end":"2022-02-28 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61680","activity_notes":"New meeting room light switching ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2022 07:38 (alan)<\/b>Remove sensor and install light switch for 3rd floor office <\/p>

16\/03\/2022 07:40 (alan)<\/b>Remove light from sensor circuit and install light switch <\/p>

17\/03\/2022 14:57 (alan)<\/b>Works to office light switching <\/p>

21\/03\/2022 12:22 (alan)<\/b> Complete quoted works <\/p>

21\/03\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52302","activity_ticket_id":"50092","ticket_reference":"HDT51173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14768 - replacement fridge\/freezer","ticket_address_1":"Flat C","ticket_address_2":"5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"1916","cs_address_2":"5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1916","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/22","activity_end":"2022-02-28 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61681","activity_notes":"take old fridge freezer away ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2022 15:04 (sandra)<\/b>Richard 07860380000<\/p>

01\/03\/2022 09:49 (iain)<\/b>Remove fridge freezer.<\/p>

02\/03\/2022 10:57 (iain)<\/b>Reverse fridge freezer doors.<\/p>

02\/03\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52303","activity_ticket_id":"50153","ticket_reference":"HDT51234","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked Toilet ","ticket_address_1":"Flat 3, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/22","activity_end":"2022-02-28 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61682","activity_notes":"Blocked Toilet - access at 3.30 pm with tenant. ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 12:34 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 09:50 (iain)<\/b>Blocked toilet.<\/p>

01\/03\/2022 09:52 (iain)<\/b>Toilet cleared and flushed through. Water level in pan is low though suggesting there maybe a partial blockage in the pipework. <\/p>

01\/03\/2022 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52304","activity_ticket_id":"50151","ticket_reference":"HDT51232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dr5yer not working ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/03\/22","activity_end":"2022-03-04 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61683","activity_notes":"dryer not working Friday 12 - 4pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 10:26 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 13:22 (sandra)<\/b>Friday, 04\/03, in the afternoon between 12pm and 6pm .<\/p>

04\/03\/2022 15:55 (iain)<\/b>Repairaid.<\/p>

08\/03\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52305","activity_ticket_id":"50154","ticket_reference":"HDT51235","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"tap in the mens toilets not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/22","activity_end":"2022-02-28 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61684","activity_notes":"TUESDAY AFTERNOON tap in the mens toilets not working Last week we had the mens toilet replaced due to a blockage , however there is now an issue with the taps. There is hot water coming out of the cold water tap and no water at all coming out of the hot water tap?","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 13:13 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 07:04 (michaelk)<\/b>Attended callout to check on plumbing in the gents toilet. The hot tap does operate but is grinding when operated, will quote to change. 1hr labour 50<\/p>

02\/03\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 10:55 (michaelk)<\/b>Attended site to remove tap body and insert to change, following the information that the existing taps are obsolete. Ordered replacements and reassembled tap.2hrs labour 95<\/p>

31\/03\/2022 12:09 (sandra)<\/b>Price quoted for tap insert supply and fit 210<\/p>

01\/04\/2022 08:24 (michaelk)<\/b>Attended site to replace tap insert to mens boardroom toilet following indentation. Completed works and left fully operational. 2hrs labour, total 123.49 ex vat.<\/p>

01\/04\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52306","activity_ticket_id":"50155","ticket_reference":"HDT51236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Plumbing checks only ","ticket_address_1":"Flat 2","ticket_address_2":"30 charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/22","activity_end":"2022-02-28 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61685","activity_notes":"Plumbing checks only - Tuesday 8 - 10 keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 14:46 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 15:33 (sandra)<\/b>(Ticket Closed)<\/p>

02\/03\/2022 06:49 (michaelk)<\/b>Completed maintenance checks. 35<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52307","activity_ticket_id":"50156","ticket_reference":"HDT51237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumbing checks only ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/22","activity_end":"2022-02-28 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61686","activity_notes":"plumbing checks only - Tuesday 8 - 10 am","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 14:47 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 15:33 (sandra)<\/b>(Ticket Closed)<\/p>

02\/03\/2022 06:50 (michaelk)<\/b>Completed maintenance checks. 35<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52308","activity_ticket_id":"50157","ticket_reference":"HDT51238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Track and Trace ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/22","activity_end":"2022-03-09 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61687","activity_notes":"Track and Trace 9TH WEDNESDAY AT 10 AM Can we request Allan carry out a track and trace for the meters at 19 Gerrard Street as soon as possible?Please let us know when he can attend to inform tenants in advance. ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 16:13 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 13:53 (alan)<\/b>Trace what meters are supplying <\/p>

09\/03\/2022 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52309","activity_ticket_id":"50006","ticket_reference":"HDT51087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TV signal to all flats","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"28\/02\/22","activity_end":"2022-02-28 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61688","activity_notes":"TV signal to all flats","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2022 16:40 (System)<\/b>Ticket Created<\/p>

15\/02\/2022 09:04 (alan)<\/b>Look at on signal on tv Report back to office ward aerial needed<\/p>

18\/02\/2022 15:19 (sandra)<\/b>booked for Monday 21st <\/p>

28\/02\/2022 15:38 (sandra)<\/b>(Ticket Closed)<\/p>

28\/02\/2022 16:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/03\/2022 12:25 (sandra)<\/b>Booked for 7th March <\/p>

08\/03\/2022 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52310","activity_ticket_id":"50158","ticket_reference":"HDT51239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1763","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1763","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/03\/22","activity_end":"2022-03-01 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61689","activity_notes":"dishwasher not working Please could you confirm when you can attend the tenant has an issue with the dishwasher:- the cycle stops, seems that the door is loose and not engaging correctly.","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2022 09:23 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 10:43 (sandra)<\/b>booked for Wednesday 10 - 2pm awaiting access <\/p>

03\/03\/2022 15:36 (iain)<\/b>Repairaid<\/p>

04\/03\/2022 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52311","activity_ticket_id":"50159","ticket_reference":"HDT51240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3 lights out on the landing ","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/22","activity_end":"2022-03-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61690","activity_notes":"3 lights out on the landing : I hope that you are well. There are 3 lights which have been broken on our landing for the past 2 weeks, thankfully the light outside our flat is fine. I'm assuming that no one else has reported it to you? Would you be able to send someone over to fix them?. One of them is flickering on and off now which is a bit annoying \/ eerie It's on Floor 2, Goodwins House. The reporter is living in flat 6. ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 09:30 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 14:38 (roy)<\/b>Replaced 4 PL lamps<\/p>

01\/03\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52312","activity_ticket_id":"50160","ticket_reference":"HDT51241","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working in bedroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/22","activity_end":"2022-03-01 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61691","activity_notes":"heating not working in bedroom ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 09:34 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 06:54 (michaelk)<\/b>Attended site to investigate bedroom radaitor. Drained down heating and replaced trv and re-filled system. Balanced heating as the bedroom radiator is the last radiator on the circuit, and allowed system to reach full working temperature. Note; the bedroom radiator at the top was covered with a dressing gown and towel, this will prevent the radiator fr9m convecting heat around the room.3hrs labour plus valve, total 155 ex vat.<\/p>

02\/03\/2022 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52313","activity_ticket_id":"50161","ticket_reference":"HDT51242","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"leak ","ticket_address_1":"17b Curzon Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17b Curzon Street ","cs_id":"1917","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1917","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/22","activity_end":"2022-03-01 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61692","activity_notes":"leakwe have a leak at 17b Curzon St at the moment into their air conditioning room. are you able to attend today?","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 09:53 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 12:06 (iain)<\/b>Roof leak.<\/p>

01\/03\/2022 12:07 (iain)<\/b>Investigated roof and submitted quote.<\/p>

01\/03\/2022 13:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52314","activity_ticket_id":"50162","ticket_reference":"HDT51243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test on Monday 7th","ticket_address_1":"1st Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"1918","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1918","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/22","activity_end":"2022-03-07 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61693","activity_notes":"PAT test on Monday 7th","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 11:02 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 07:20 (michaelk)<\/b>Completed pat test, total 40<\/p>

10\/03\/2022 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52315","activity_ticket_id":"50163","ticket_reference":"HDT51244","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"external bin area and meters cupboards","ticket_address_1":"28\/28a Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"28\/28a Devonshire Close ","cs_id":"1919","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1919","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/22","activity_end":"2022-03-01 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61694","activity_notes":"external bin area and meters cupboardsCan we have a call out please as the cupboard doors to both the bins and the meters (outside 28\/28a are not closing properly) and also if you can check the FB Lock as this wasnt locking properly and there is now vermin in their!! If you can let me know when someone can attend please would be appreciated.","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 12:18 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 10:17 (travis)<\/b>Various works to all doors,Repaired magnetic catches,Alignment of all doors allowing to close properly,Removal of FB lock, overhaul and refitted,Cleared away all debris and rubbish from rubbish bag area,scrubbed floor and sterilised.<\/p>

03\/03\/2022 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52316","activity_ticket_id":"50164","ticket_reference":"HDT51245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gates not shutting ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/22","activity_end":"2022-03-01 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61695","activity_notes":"gates not shutting maybe the closer","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 13:06 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 10:59 (iain)<\/b>Gate.<\/p>

03\/03\/2022 12:46 (sandra)<\/b>Lilian is trying to arrange access to a cleaners cupboard she does not have the key for. <\/p>

09\/03\/2022 10:08 (sandra)<\/b>closer has been repaired and is now shutting <\/p>

11\/03\/2022 13:06 (sandra)<\/b>(Ticket Closed)<\/p>

15\/03\/2022 15:18 (jane)<\/b>Access control system South Service Yard02.03.22Attended site as requested and found no power to the mag lock on the outer gate. I require access to the cleaners cupboard for further investigation. Access is being arranged by Lilian. (1 hour on site)08.03.22Returned to site and found damaged cables in the cleaners cupboard, the cables appeared to have been severed by rodents. I reconnected the cut cables but the system is still not functioning correctly. I am to return to site once more for access to the cleaners cupboard and the old site office. (1 hours on site)10.03.22Returned once again and found the power supply units for the access control system were intact and no fuses had been blown. I have advised Lilian that a new system should be installed due to the cable damage from the power supply to the mag lock. (1 hour on site)A separate quotation has been provided. If you require further information, please let me know.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52317","activity_ticket_id":"50165","ticket_reference":"HDT51246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check on detectors in the hallway outside the kitchen","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1920","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1920","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/22","activity_end":"2022-03-01 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61696","activity_notes":"check on detectors in the hallway outside the kitchencollect keys for Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 13:09 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 09:27 (roy)<\/b>Replaced battery in hallway but apparently it is a main board problem<\/p>

02\/03\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52318","activity_ticket_id":"50166","ticket_reference":"HDT51247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken drain\/gulley cover ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/22","activity_end":"2022-03-01 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61697","activity_notes":"broken drain\/gulley cover needs replacing picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 13:16 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 10:55 (iain)<\/b>Gulley cover.<\/p>

02\/03\/2022 10:55 (iain)<\/b>Sourcing new gulley cover.<\/p>

02\/03\/2022 11:13 (jane)<\/b>Gully grid cover on order <\/p>

03\/03\/2022 14:24 (sandra)<\/b>part received <\/p>

04\/03\/2022 09:53 (iain)<\/b>Supplied new drain cover.<\/p>

04\/03\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52319","activity_ticket_id":"50167","ticket_reference":"HDT51248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulbs need replacing. tenant unable to ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/22","activity_end":"2022-03-03 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61698","activity_notes":"light bulbs need replacing. tenant unable to between 2 - 4pm with tenant ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 13:41 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 14:45 (sandra)<\/b>tenant home for access Thursday 2 - 4pm<\/p>

01\/03\/2022 15:50 (roy)<\/b>Replaced 2 x GU 10 bulbs<\/p>

01\/03\/2022 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52320","activity_ticket_id":"50168","ticket_reference":"HDT51249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights needs replacing ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/22","activity_end":"2022-03-01 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61699","activity_notes":"lights needs replacing - keys - today ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 13:48 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 10:56 (sandra)<\/b>(Ticket Closed)<\/p>

02\/03\/2022 15:07 (roy)<\/b>Replaced bulbs<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52321","activity_ticket_id":"50169","ticket_reference":"HDT51250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works Wednesday between 10 - 2pm ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/22","activity_end":"2022-03-01 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61700","activity_notes":"you can fit the blind Thursday 10 -12 pm 24th ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 15:26 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 11:32 (travis)<\/b>Replaced toilet roll holder,Made good wall where old holder was removed.Secondary glazing will require 20\/20 doors & windows to repair.New blind required for living room\/office @White Venetian,Drop 2.1m,Width 1m 90mm,Slat 50mm.<\/p>

02\/03\/2022 11:43 (travis)<\/b>As discussed,I have returned and looked at the ceiling lights\/lamps and found it to not be a matter of simple replacement on some of the light,(flickering),also under kitchen cupboard lights have all gone.I will send pictures via WhatsApp.<\/p>

02\/03\/2022 16:27 (jane)<\/b>New blind on order - 3 weeks lead-time <\/p>

09\/03\/2022 11:34 (sandra)<\/b>Monday 14th <\/p>

23\/03\/2022 14:30 (sandra)<\/b>thursday 10 - 2pm <\/p>

24\/03\/2022 11:45 (travis)<\/b>New blind fitted,Old blind disposed off.<\/p>

24\/03\/2022 14:32 (roy)<\/b>Replaced 5 x LED light bulbs.One transformer is needed but tenant agreed we fit when next visit<\/p>

24\/03\/2022 15:39 (sandra)<\/b>(Ticket Closed)<\/p>

25\/03\/2022 09:40 (sandra)<\/b>Sorry I just remembered you cancelled Flat 2 32 Wellington Street on the 15th March 2022 at 3.46pm, the tenant did not want the window looking at.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52322","activity_ticket_id":"50158","ticket_reference":"HDT51239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1763","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1763","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/22","activity_end":"2022-03-01 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61701","activity_notes":"Repairaid Wednesday 10 - 2pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 09:23 (System)<\/b>Ticket Created<\/p>

01\/03\/2022 10:43 (sandra)<\/b>booked for Wednesday 10 - 2pm awaiting access <\/p>

03\/03\/2022 15:36 (iain)<\/b>Repairaid<\/p>

04\/03\/2022 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52323","activity_ticket_id":"50171","ticket_reference":"HDT51252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/03\/22","activity_end":"2022-03-01 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61702","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2022 15:45 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 11:24 (sandra)<\/b>for Monday, 07\/03, between 10am and 2pm. <\/p>

07\/03\/2022 15:37 (dan)<\/b>Access given<\/p>

08\/03\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52324","activity_ticket_id":"50172","ticket_reference":"HDT51253","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14780 - replacement programmer","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1800","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1800","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/22","activity_end":"2022-03-11 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61703","activity_notes":"replacement programmerbooked for Friday 11th between 12 - 4pm to fit programmer ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 11:33 (sandra)<\/b>on order <\/p>

09\/03\/2022 14:43 (sandra)<\/b>booked for Friday 11 12 - 4pm <\/p>

14\/03\/2022 07:58 (michaelk)<\/b>Completed quoted works, total 235 ex vat.<\/p>

14\/03\/2022 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52325","activity_ticket_id":"50170","ticket_reference":"HDT51251","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"drainage flush through","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/03\/22","activity_end":"2022-03-01 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61704","activity_notes":"drainage flush through","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2022 15:40 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 10:10 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 14:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52326","activity_ticket_id":"50164","ticket_reference":"HDT51245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gates not shutting ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/03\/22","activity_end":"2022-03-01 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61705","activity_notes":"gates not shutting maybe the closer","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2022 13:06 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 10:59 (iain)<\/b>Gate.<\/p>

03\/03\/2022 12:46 (sandra)<\/b>Lilian is trying to arrange access to a cleaners cupboard she does not have the key for. <\/p>

09\/03\/2022 10:08 (sandra)<\/b>closer has been repaired and is now shutting <\/p>

11\/03\/2022 13:06 (sandra)<\/b>(Ticket Closed)<\/p>

15\/03\/2022 15:18 (jane)<\/b>Access control system South Service Yard02.03.22Attended site as requested and found no power to the mag lock on the outer gate. I require access to the cleaners cupboard for further investigation. Access is being arranged by Lilian. (1 hour on site)08.03.22Returned to site and found damaged cables in the cleaners cupboard, the cables appeared to have been severed by rodents. I reconnected the cut cables but the system is still not functioning correctly. I am to return to site once more for access to the cleaners cupboard and the old site office. (1 hours on site)10.03.22Returned once again and found the power supply units for the access control system were intact and no fuses had been blown. I have advised Lilian that a new system should be installed due to the cable damage from the power supply to the mag lock. (1 hour on site)A separate quotation has been provided. If you require further information, please let me know.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52327","activity_ticket_id":"50174","ticket_reference":"HDT51255","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in the boiler room on the mezz floor ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/22","activity_end":"2022-03-01 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61706","activity_notes":"leak in the boiler room on the mezz floor The key to the boiler room is above the light directly outside the door to the boiler room in the common parts but this must be put back again. They have individual boilers (not communal)! ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 16:54 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 15:36 (iain)<\/b>Leak.<\/p>

04\/03\/2022 14:02 (sandra)<\/b>part ordered and MIK to fit <\/p>

08\/03\/2022 08:57 (michaelk)<\/b>Attended site to investigate leak and to track the responsible flat. Located problem to flat D and reported problem to landlord. Work wasn't authorised. 2hrs labour 95.<\/p>

08\/03\/2022 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52328","activity_ticket_id":"50096","ticket_reference":"HDT51177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant experiencing high bills - you attend today between 10-11am the tenant will be home to provide access.","ticket_address_1":"Flat 4, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 17a Catherine Street ","cs_id":"1489","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1489","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/22","activity_end":"2022-03-02 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61707","activity_notes":"time clock to be fitted","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2022 09:19 (System)<\/b>Ticket Created<\/p>

23\/02\/2022 11:44 (michaelk)<\/b>Attended site to investigate electric boiler for correct operation. Proved 24hr circuit was working correctly with the boost immersion and that this was switching on and off. Checked out of hours controls back to the consumer unit and proved correct operation of the economy 7immersion. The immersion was increased to setting 4.I have recorded the out of hours meter reading and will re-attend tomorrow morning to check on usage and with the tenant. 2hrs labour 95.<\/p>

28\/02\/2022 08:26 (michaelk)<\/b>Attended site to investigate reported hot water problem. At the time of the visit the hot water at the shower was a consistent temperature at 47c, however the tenant may have operated the hws boost? We have now put in place a plan to take the hot water off of the economy 7 and use a separate timeswitch. The job will be completed on Tuesday 1st March. 2hrs labour 95<\/p>

02\/03\/2022 07:10 (michaelk)<\/b>Attended site to drain down the hot water cylinder and to inspect the waterways for scale build up. Removed immersion and inspected condition, re-fitted and again checked that heating side was fully operational. Alan is going to attend today to fit a timer and bypass the economy 7 control which we think is causing an issue. 2hrs labour 95.<\/p>

03\/03\/2022 07:21 (alan)<\/b>Install new time clock for immersion heater <\/p>

03\/03\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52329","activity_ticket_id":"50157","ticket_reference":"HDT51238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Track and Trace ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/22","activity_end":"2022-03-02 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61708","activity_notes":"Track and Trace WEDNESDAY 9TH AT 10 AM WITH ALAN Can we request Allan carry out a track and trace for the meters at 19 Gerrard Street as soon as possible?Please let us know when he can attend to inform tenants in advance. ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2022 16:13 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 13:53 (alan)<\/b>Trace what meters are supplying <\/p>

09\/03\/2022 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52330","activity_ticket_id":"50176","ticket_reference":"HDT51257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/22","activity_end":"2022-03-02 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61709","activity_notes":"Heating not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2022 10:43 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 12:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52331","activity_ticket_id":"50169","ticket_reference":"HDT51250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works Wednesday between 10 - 2pm ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/03\/22","activity_end":"2022-03-02 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61710","activity_notes":"list of works 4. , I issue you with a damage report last year of which only certain Items have been addressed to date, leaving the following items still to be rectified::a. Window blinds restraint still do not holdb. Secondary glass restraint does not hold d. Toilet roll holder needs fixing, as it is still hanging loose e. 6 Bulbs need replacing ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2022 15:26 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 11:32 (travis)<\/b>Replaced toilet roll holder,Made good wall where old holder was removed.Secondary glazing will require 20\/20 doors & windows to repair.New blind required for living room\/office @White Venetian,Drop 2.1m,Width 1m 90mm,Slat 50mm.<\/p>

02\/03\/2022 11:43 (travis)<\/b>As discussed,I have returned and looked at the ceiling lights\/lamps and found it to not be a matter of simple replacement on some of the light,(flickering),also under kitchen cupboard lights have all gone.I will send pictures via WhatsApp.<\/p>

02\/03\/2022 16:27 (jane)<\/b>New blind on order - 3 weeks lead-time <\/p>

09\/03\/2022 11:34 (sandra)<\/b>Monday 14th <\/p>

23\/03\/2022 14:30 (sandra)<\/b>thursday 10 - 2pm <\/p>

24\/03\/2022 11:45 (travis)<\/b>New blind fitted,Old blind disposed off.<\/p>

24\/03\/2022 14:32 (roy)<\/b>Replaced 5 x LED light bulbs.One transformer is needed but tenant agreed we fit when next visit<\/p>

24\/03\/2022 15:39 (sandra)<\/b>(Ticket Closed)<\/p>

25\/03\/2022 09:40 (sandra)<\/b>Sorry I just remembered you cancelled Flat 2 32 Wellington Street on the 15th March 2022 at 3.46pm, the tenant did not want the window looking at.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52332","activity_ticket_id":"50169","ticket_reference":"HDT51250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works Wednesday between 10 - 2pm ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/22","activity_end":"2022-03-01 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61711","activity_notes":"6 bulbs needs replacing Thursday 10-12pm","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 15:26 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 11:32 (travis)<\/b>Replaced toilet roll holder,Made good wall where old holder was removed.Secondary glazing will require 20\/20 doors & windows to repair.New blind required for living room\/office @White Venetian,Drop 2.1m,Width 1m 90mm,Slat 50mm.<\/p>

02\/03\/2022 11:43 (travis)<\/b>As discussed,I have returned and looked at the ceiling lights\/lamps and found it to not be a matter of simple replacement on some of the light,(flickering),also under kitchen cupboard lights have all gone.I will send pictures via WhatsApp.<\/p>

02\/03\/2022 16:27 (jane)<\/b>New blind on order - 3 weeks lead-time <\/p>

09\/03\/2022 11:34 (sandra)<\/b>Monday 14th <\/p>

23\/03\/2022 14:30 (sandra)<\/b>thursday 10 - 2pm <\/p>

24\/03\/2022 11:45 (travis)<\/b>New blind fitted,Old blind disposed off.<\/p>

24\/03\/2022 14:32 (roy)<\/b>Replaced 5 x LED light bulbs.One transformer is needed but tenant agreed we fit when next visit<\/p>

24\/03\/2022 15:39 (sandra)<\/b>(Ticket Closed)<\/p>

25\/03\/2022 09:40 (sandra)<\/b>Sorry I just remembered you cancelled Flat 2 32 Wellington Street on the 15th March 2022 at 3.46pm, the tenant did not want the window looking at.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52333","activity_ticket_id":"50175","ticket_reference":"HDT51256","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14775 - Additional rails to staircase ","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/22","activity_end":"2022-03-02 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61712","activity_notes":"To allow for an engineer to attend the above site with all necessary plant and materials.To supply and install 2No: additional rails to each section of the staircase by using 75mm x 25mm timber in order to reduce the current gap and prevent any trips\/falls.To allow to prime all bare timbers and apply 2No: colour match top coats on completion","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 14:30 (travis)<\/b>Collection of materials.<\/p>

10\/03\/2022 11:07 (travis)<\/b>Stairwell H&S Works.<\/p>

10\/03\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>

11\/03\/2022 11:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/03\/2022 10:12 (michael)<\/b>(Ticket Closed)<\/p>

14\/03\/2022 11:18 (travis)<\/b>Stairwell slats <\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52334","activity_ticket_id":"50177","ticket_reference":"HDT51258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"1 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Charlotte Place","cs_id":"1301","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1301","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/03\/22","activity_end":"2022-03-02 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61713","activity_notes":"There is a hole in the roof located in the corridor of the 3rd floor - There is water on the floor from where it has been raining.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2022 14:04 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 15:35 (iain)<\/b>Sealed area of roof.<\/p>

03\/03\/2022 16:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52335","activity_ticket_id":"50178","ticket_reference":"HDT51259","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak suspected from Flat 2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7-8 Jeffreys Place","cs_id":"1056","cs_address_2":"","cs_town":"London","cs_postcode":"NW1 9PP","ticket_client_site":"1056","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/22","activity_end":"2022-03-07 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61714","activity_notes":"HDT51146 Follow-Up- suspected from Flat 2CAN YOU SPEAK TO ROY ABOUT THIS ONE BEFORE YOU GO MONDAY 8 - 10 AM ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 14:01 (sandra)<\/b>booked Monday 8 - 10 am <\/p>

07\/03\/2022 09:22 (dan)<\/b>Made access above wardrobes, confirmed sprinkler system at fault<\/p>

07\/03\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52336","activity_ticket_id":"50179","ticket_reference":"HDT51260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock broken ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Newman Street ","cs_id":"1922","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1922","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/22","activity_end":"2022-03-02 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61715","activity_notes":"Look at the door which does not close properly. The bottom lock cant be locked because of the difficulties with the door, but the yale latch can be.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2022 15:05 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 12:39 (travis)<\/b>Removal of main door,Cut in hinges frame side,Hang door,adjust lock keeps and overhaul all locks and latches.Tested and returned keys.<\/p>

03\/03\/2022 13:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52337","activity_ticket_id":"50180","ticket_reference":"HDT51261","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor install emergency light above new fire exit door to rear fire escape and refit light fitting and conduit on 1st floor rear fire escape ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/22","activity_end":"2022-03-02 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61716","activity_notes":"1st floor install emergency light above new fire exit door to rear fire escape and refit light fitting and conduit on 1st floor rear fire escape ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2022 15:13 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 07:18 (alan)<\/b>Install new emergency light fitting including all associated wiring over new fire escape door to rear staircase Re-install light and Associated conduits for 1st floor light in rear fire escape removed for works to new exit door <\/p>

03\/03\/2022 09:00 (sandra)<\/b>(Ticket Closed)<\/p>

04\/03\/2022 13:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2022 15:55 (alan)<\/b>Works to lights rear fire escape 1st floor<\/p>

09\/03\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52338","activity_ticket_id":"50133","ticket_reference":"HDT51214","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"check the electrics as the fridge keeps tripping ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/22","activity_end":"2022-03-02 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61717","activity_notes":"check the electrics as the fridge keeps tripping - Monday ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2022 11:42 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 09:42 (roy)<\/b>Visited site but not able to check as need to pull fridge units out to test.Chefs working on counter so not able to.Does ircuot need testing?. Alan to attend??<\/p>

09\/03\/2022 07:22 (alan)<\/b>Investigate power to fridges and freezer on ground floor keeps tripping, test thought fault found to be MCB in distribution board, replace test and leave working <\/p>

09\/03\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52339","activity_ticket_id":"50140","ticket_reference":"HDT51221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/03\/22","activity_end":"2022-03-02 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61718","activity_notes":"list of works 1 - we still cant adjust the temperature dial in the shower in the main bathroom. This was previously looked at but didnt really get fixed, so we always have to keep it at the same temperature 2 - the fridge door hinge seems to have worn out, so the fridge door doesnt fully close. For now solved with some tape, but itd be great to get that looked at and replaced 3 - the right-hand light above the cooker has broken. If that could possibly be fixed that would be great as well","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2022 15:37 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 09:14 (sandra)<\/b>Tenant has emailed this morning to say they are not well (please cancel the visit today) and will let me know when it would be suitable to reschedule when they are feeling better.<\/p>

28\/02\/2022 09:43 (roy)<\/b>Replaced bulb but need new fridge hinge<\/p>

02\/03\/2022 07:06 (michaelk)<\/b>Attended site to investigate shower temperature to the main bathroom. Shower mixer was stripped down and the temperature was checked. The adjustment range is 7c when operated and the tenant is going to monitor over the coming days. 2hrs labour 95.<\/p>

03\/03\/2022 16:12 (sandra)<\/b>The price for the hinges is 74.95 + VAT, and installation charge - 70 + VAT. <\/p>

14\/03\/2022 10:50 (sandra)<\/b>booked for Tuesday 15th <\/p>

14\/03\/2022 12:19 (sandra)<\/b>keys are needed as tenant is now not home <\/p>

01\/04\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52340","activity_ticket_id":"50174","ticket_reference":"HDT51255","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in the boiler room on the mezz floor ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/22","activity_end":"2022-03-02 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61719","activity_notes":"leak in the boiler room on the mezz floor The key to the boiler room is above the light directly outside the door to the boiler room in the common parts but this must be put back again. They have individual boilers (not communal)! keys from office and fb key is hidden light fitting above door ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 16:54 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 15:36 (iain)<\/b>Leak.<\/p>

04\/03\/2022 14:02 (sandra)<\/b>part ordered and MIK to fit <\/p>

08\/03\/2022 08:57 (michaelk)<\/b>Attended site to investigate leak and to track the responsible flat. Located problem to flat D and reported problem to landlord. Work wasn't authorised. 2hrs labour 95.<\/p>

08\/03\/2022 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52341","activity_ticket_id":"50181","ticket_reference":"HDT51262","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"TR\/SW\/14782 - H&S works ","ticket_address_1":"Marylebone Exchange ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Marylebone Exchange ","cs_id":"1923","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1923","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/22","activity_end":"2022-03-02 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61720","activity_notes":"H&S works ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 12:06 (travis)<\/b>H&S Works.<\/p>

08\/03\/2022 14:25 (sandra)<\/b>(Ticket Closed)<\/p>

09\/03\/2022 13:22 (jane)<\/b>Uneven floor sign on order <\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52342","activity_ticket_id":"50173","ticket_reference":"HDT51254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/03\/22","activity_end":"2022-03-03 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61721","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 16:09 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 16:05 (sandra)<\/b>Opera quarter.Access required.4, 25 Catherine st.B, 27 Catherine st.3, 31 Catherine st.6, 35 Catherine st.3, 17 Tavistock st.34, Tavistock st. Top floor office.3, 36 Tavistock st.40, Tavistock st. Top floor office.42, Tavistock st. Top floor office.30, Wellington st. Top floor office.6, 32 Wellington st.38, Wellington st. Town house.<\/p>

08\/03\/2022 09:17 (iain)<\/b>Roofs.<\/p>

09\/03\/2022 08:30 (iain)<\/b>Roofs.<\/p>

09\/03\/2022 14:25 (sandra)<\/b>Opera quarter - access still required Top floor office, 30 Wellington st. Security can't find keys.4, 25 Catherine st.6, 35 Catherine st.6, 32 Wellington st.<\/p>

09\/03\/2022 14:25 (sandra)<\/b>Second village will be collasium<\/p>

09\/03\/2022 14:26 (sandra)<\/b>9, 25 Garrick st.1 and 3, 13 Goodwins court.3, 26 Rose st.1st floor office, 44 Floral st.1 and 2, 77-78 St. Martins lane.4, 60 Chandos place.3, 61 Chandos place.Top floor flat, 48a Chandos place.5, 33 Cranbourne st.1, Goodwins house.5 and 6, 39 King st.Top floor office, 21 New Row.2, 8 New Row.2, 13 New Row.access required <\/p>

14\/03\/2022 15:40 (iain)<\/b>Roofs.<\/p>

14\/03\/2022 15:41 (iain)<\/b>Roofs.<\/p>

14\/03\/2022 15:41 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

23\/03\/2022 07:12 (iain)<\/b>Roofs.<\/p>

23\/03\/2022 07:12 (iain)<\/b>Roofs.<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs.<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs.<\/p>

29\/03\/2022 12:03 (iain)<\/b>Roofs.<\/p>

01\/04\/2022 12:27 (iain)<\/b>Roofs.<\/p>

01\/04\/2022 12:27 (iain)<\/b>Roofs.<\/p>

04\/04\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52343","activity_ticket_id":"50182","ticket_reference":"HDT51263","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"EMERGENCY CALL OUT - no hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1904","cs_address_2":"15 Slingsby Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1904","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/22","activity_end":"2022-03-03 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61722","activity_notes":"EMERGENCY CALL OUT - no hot water","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2022 09:44 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52344","activity_ticket_id":"49988","ticket_reference":"HDT51069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"IW\/JH\/14707 - Replacement blinds ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/22","activity_end":"2022-03-03 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61723","activity_notes":"help iain Friday 11 - 3pm with blinds To supply and fit 5No new purpose-made double roller blinds in mid grey to all windows (blinds as chosen by client), test and leave in full working order. ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2022 09:47 (jane)<\/b>3 week lead-time on new blinds <\/p>

04\/03\/2022 14:16 (travis)<\/b>Fitting new blinds.<\/p>

04\/03\/2022 14:57 (michael)<\/b>(Ticket Closed)<\/p>

04\/03\/2022 15:55 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52345","activity_ticket_id":"50015","ticket_reference":"HDT51096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom sink which is still broken ","ticket_address_1":"Townhouse","ticket_address_2":"34 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"1868","cs_address_2":"34 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1868","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/22","activity_end":"2022-03-03 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61724","activity_notes":"bathroom sink which is still broken ","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2022 16:00 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 11:16 (sandra)<\/b>sourcing two taps to replace <\/p>

08\/03\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>

30\/03\/2022 10:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52346","activity_ticket_id":"49811","ticket_reference":"HDT50892","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Floor uneven - basement ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/22","activity_end":"2022-03-28 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61725","activity_notes":"Floor uneven Flooring uneven is basement by unit 7 (Sanfords unit), it is slight raised and causing a trip hazard, Randall will send a picture.","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2022 09:09 (System)<\/b>Ticket Created<\/p>

02\/02\/2022 09:20 (sandra)<\/b>waiting for a threshold which is uneven - michael knows <\/p>

28\/02\/2022 09:36 (travis)<\/b>Fitted, purpose made angled threshold plate.<\/p>

28\/02\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

03\/03\/2022 15:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52347","activity_ticket_id":"50183","ticket_reference":"HDT51264","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"water\/ cold water storage tank inspection ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/03\/22","activity_end":"2022-03-04 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61726","activity_notes":"water\/ cold water storage tank inspection ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2022 09:09 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 10:12 (jane)<\/b>25th March confirmed for access.Flat 4 to give access : Cristian 07557366356<\/p>

30\/03\/2022 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52348","activity_ticket_id":"50184","ticket_reference":"HDT51265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meet me at 9 Wardour to move a parcel(single fridge) to the common parts.","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Wardour Street ","cs_id":"1187","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1187","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/22","activity_end":"2022-03-04 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61727","activity_notes":"meet me at 9 Wardour to move a parcel(single fridge) to the common parts. - PLEASE RING LILIAN ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 09:29 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 10:37 (travis)<\/b>Wrapped fridge in plastic sheeting,and move out of common area.<\/p>

04\/03\/2022 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52349","activity_ticket_id":"50185","ticket_reference":"HDT51266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in communal area ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/22","activity_end":"2022-03-04 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61728","activity_notes":"no lights in communal area ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 09:55 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 11:20 (alan)<\/b>Found emergency light test key switch to have been left turns off following test by others Switched back on and checked all lights are working<\/p>

04\/03\/2022 12:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52350","activity_ticket_id":"50187","ticket_reference":"HDT51268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher showing a fault code ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/03\/22","activity_end":"2022-03-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61729","activity_notes":"dishwasher showing a fault code ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2022 10:00 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 10:34 (sandra)<\/b>We will be able to send an engineer on Tuesday, 08\/03 in the afternoon 12-6 pm<\/p>

07\/03\/2022 11:40 (sandra)<\/b>rescheduled to Thursday 10th 8 - 12 pm and tenant will be home <\/p>

10\/03\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

11\/03\/2022 14:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/03\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52351","activity_ticket_id":"50188","ticket_reference":"HDT51269","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"sign needs to be covered ASAP ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/03\/22","activity_end":"2022-03-04 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61730","activity_notes":"ASAP sign on the door on the outside that needs to covered up and painted the same colour as the background ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2022 10:13 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:49 (sandra)<\/b>booked Friday 11th <\/p>

11\/03\/2022 11:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52352","activity_ticket_id":"50189","ticket_reference":"HDT51270","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"blockage to sinks","ticket_address_1":"Flat 3","ticket_address_2":"Queens Elms Parade ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW3 6EJ","cs_address_1":"Flat 3","cs_id":"1889","cs_address_2":"Queens Elms Parade ","cs_town":"London ","cs_postcode":"SW3 6EJ","ticket_client_site":"1889","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/03\/22","activity_end":"2022-03-04 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61731","activity_notes":"blockage to sinkslooks like it is backed up to main stack ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2022 10:21 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 16:49 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2022 11:38 (jane)<\/b>Attended site on reports of a blocked kitchen sink.On arrival found sink to be full.Drained water from sink, removed trap and cleaned.Used specialists spartan 700 machine numerous times to clear blockage, was bringing back fat and grease.Reinstated trap and tested with tenant present.All free flowing and site clean and tidy.<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52353","activity_ticket_id":"50190","ticket_reference":"HDT51271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"burning socket ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat, 78 Shaftesbury Avenue ","cs_id":"1563","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1563","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/22","activity_end":"2022-03-04 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61732","activity_notes":"Tenant at home for access One of the sockets in our room has burning marks and smells very bad, we are concerned that some serious issue is going on with our electric system. Also the smell is really strong and we are breathing it all night which is concerning for our health as well","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 10:29 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 12:08 (alan)<\/b>Replaced faulty double socket in bedroom and replaced Damaged plug on heater <\/p>

04\/03\/2022 12:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52354","activity_ticket_id":"50191","ticket_reference":"HDT51272","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has reported lock is loose ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1925","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1925","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/22","activity_end":"2022-03-04 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61733","activity_notes":"tenant has reported lock is loose - tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 11:42 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 14:14 (travis)<\/b>Repaired door handle<\/p>

04\/03\/2022 14:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52355","activity_ticket_id":"50180","ticket_reference":"HDT51261","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor install emergency light above new fire exit door to rear fire escape and refit light fitting and conduit on 1st floor rear fire escape ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/22","activity_end":"2022-03-04 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61734","activity_notes":"1st floor install emergency light above new fire exit door to rear fire escape and refit light fitting and conduit on 1st floor rear fire escape ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2022 15:13 (System)<\/b>Ticket Created<\/p>

03\/03\/2022 07:18 (alan)<\/b>Install new emergency light fitting including all associated wiring over new fire escape door to rear staircase Re-install light and Associated conduits for 1st floor light in rear fire escape removed for works to new exit door <\/p>

03\/03\/2022 09:00 (sandra)<\/b>(Ticket Closed)<\/p>

04\/03\/2022 13:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2022 15:55 (alan)<\/b>Works to lights rear fire escape 1st floor<\/p>

09\/03\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52356","activity_ticket_id":"50193","ticket_reference":"HDT51274","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler issues ","ticket_address_1":"Flat 7","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1926","cs_address_2":"15 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1926","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/22","activity_end":"2022-03-04 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61735","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 14:06 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 14:06 (sandra)<\/b>asked to look at this on Monday <\/p>

08\/03\/2022 08:54 (michaelk)<\/b>Attended site to investigate and confirm boiler operation. Tested boiler operation without stripping seals and could find no faults. 2hrs labour 95.<\/p>

08\/03\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52357","activity_ticket_id":"50194","ticket_reference":"HDT51275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear away dust and debris and rubbish in cupboard ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/22","activity_end":"2022-03-04 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61736","activity_notes":"clear away dust and debris and rubbish in cupboard picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 14:12 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 08:00 (travis)<\/b>Removal of unwanted items in electrical cupboard,swept and cleaned.<\/p>

07\/03\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52358","activity_ticket_id":"50195","ticket_reference":"HDT51276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty dimmer module in bedroom and light in main room replacement","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/22","activity_end":"2022-03-04 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61737","activity_notes":"faulty dimmer module in bedroom and light in main room replacement","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 15:24 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 15:43 (alan)<\/b>Replace faulty dimmer module in bedroom and blown lamp in main room <\/p>

04\/03\/2022 16:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52359","activity_ticket_id":"50173","ticket_reference":"HDT51254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/22","activity_end":"2022-03-04 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61738","activity_notes":"38 St Martins Lane cleared ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 16:09 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 16:05 (sandra)<\/b>Opera quarter.Access required.4, 25 Catherine st.B, 27 Catherine st.3, 31 Catherine st.6, 35 Catherine st.3, 17 Tavistock st.34, Tavistock st. Top floor office.3, 36 Tavistock st.40, Tavistock st. Top floor office.42, Tavistock st. Top floor office.30, Wellington st. Top floor office.6, 32 Wellington st.38, Wellington st. Town house.<\/p>

08\/03\/2022 09:17 (iain)<\/b>Roofs.<\/p>

09\/03\/2022 08:30 (iain)<\/b>Roofs.<\/p>

09\/03\/2022 14:25 (sandra)<\/b>Opera quarter - access still required Top floor office, 30 Wellington st. Security can't find keys.4, 25 Catherine st.6, 35 Catherine st.6, 32 Wellington st.<\/p>

09\/03\/2022 14:25 (sandra)<\/b>Second village will be collasium<\/p>

09\/03\/2022 14:26 (sandra)<\/b>9, 25 Garrick st.1 and 3, 13 Goodwins court.3, 26 Rose st.1st floor office, 44 Floral st.1 and 2, 77-78 St. Martins lane.4, 60 Chandos place.3, 61 Chandos place.Top floor flat, 48a Chandos place.5, 33 Cranbourne st.1, Goodwins house.5 and 6, 39 King st.Top floor office, 21 New Row.2, 8 New Row.2, 13 New Row.access required <\/p>

14\/03\/2022 15:40 (iain)<\/b>Roofs.<\/p>

14\/03\/2022 15:41 (iain)<\/b>Roofs.<\/p>

14\/03\/2022 15:41 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

23\/03\/2022 07:12 (iain)<\/b>Roofs.<\/p>

23\/03\/2022 07:12 (iain)<\/b>Roofs.<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs.<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs.<\/p>

29\/03\/2022 12:03 (iain)<\/b>Roofs.<\/p>

01\/04\/2022 12:27 (iain)<\/b>Roofs.<\/p>

01\/04\/2022 12:27 (iain)<\/b>Roofs.<\/p>

04\/04\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52360","activity_ticket_id":"50196","ticket_reference":"HDT51277","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"coax cable hanging ","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/22","activity_end":"2022-03-28 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61739","activity_notes":"coax cable hanging There is a coax type cable that is hanging in front of one of the windows to flat 4 which seems to have come loose from the roof? Can we get this secured please? Access to the roof is via 96\/100 New Cavendish St (speak to the porter for access) ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 16:54 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 15:03 (travis)<\/b>Gained access to main roof,But unable to pull up slack coax cable from the top,Will require access to apartment four,94 new Cavendish St or a cherry picky.<\/p>

08\/03\/2022 10:13 (sandra)<\/b>access needed to Flat 4 but tenant is going away. Emailed for advise <\/p>

09\/03\/2022 16:47 (sandra)<\/b>kim will advise when tenant is home for Flat 4 so that we can gain access to pull up the coax cable <\/p>

13\/04\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52361","activity_ticket_id":"50197","ticket_reference":"HDT51278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - power failure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61740","activity_notes":"Emergency call out - power failure ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 09:05 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52362","activity_ticket_id":"50197","ticket_reference":"HDT51278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - power failure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61741","activity_notes":"Emergency call out - power failure ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 09:05 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52363","activity_ticket_id":"50198","ticket_reference":"HDT51279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT51278 Follow-Up - power failure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61742","activity_notes":"HDT51278 Follow-UpFrom Call out on Saturday ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 15:58 (alan)<\/b>Return to site following weekend call out Test thought circuits and found USB socket in kitchen to be faulty and causing RCDvti trip out Replace socket and leave working <\/p>

09\/03\/2022 08:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52364","activity_ticket_id":"50171","ticket_reference":"HDT51252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61743","activity_notes":"washing machine not working repair aid will call you to get keys to let them in today ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2022 15:45 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 11:24 (sandra)<\/b>for Monday, 07\/03, between 10am and 2pm. <\/p>

07\/03\/2022 15:37 (dan)<\/b>Access given<\/p>

08\/03\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52365","activity_ticket_id":"49947","ticket_reference":"HDT51028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14716 - Replacement blinds ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61744","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2022 13:38 (jane)<\/b>Blinds on order <\/p>

28\/02\/2022 11:36 (sandra)<\/b>access asked for Tuesday 1st <\/p>

07\/03\/2022 11:13 (travis)<\/b>New blinds fitted X2,X3 blind cords extended.<\/p>

07\/03\/2022 13:40 (sandra)<\/b>(Ticket Closed)<\/p>

07\/03\/2022 15:38 (dan)<\/b>Assisted Travis<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52366","activity_ticket_id":"50199","ticket_reference":"HDT51280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock to be secured. - Emergency call out ","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61745","activity_notes":"lock to be secured. - Emergency call out ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 09:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52367","activity_ticket_id":"50200","ticket_reference":"HDT51281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT51280 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61746","activity_notes":"replacement floor lock needed on door pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 15:39 (travis)<\/b>New door,side bolt sourced and fitted.<\/p>

08\/03\/2022 15:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52368","activity_ticket_id":"50201","ticket_reference":"HDT51282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door unable to open ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/22","activity_end":"2022-03-07 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61747","activity_notes":"main door unable to open ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 09:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52369","activity_ticket_id":"50202","ticket_reference":"HDT51283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"07\/03\/22","activity_end":"2022-03-07 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61748","activity_notes":"intercom not working Please attend on Monday between 2.30-3.30pm; the tenant will be home to provide accessthe intercom unfortunately doesnt work. When someone rings my flat, I am unable to let them in using the buzzer.","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 10:10 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52370","activity_ticket_id":"50203","ticket_reference":"HDT51284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into dining room ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/22","activity_end":"2022-03-07 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61749","activity_notes":"leak into dining room We have had a persistent leak in the guest chef dining room (circled in red on the floor plan below) that is ruining the pigmented plaster work that we applied to the ceiling and dripping water onto the floor below. We have been repositioning tables to ensure that customers don't get dripped on but we are too busy to keep doing that so we need to nip the problem in the bud ASAP.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 10:25 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 15:46 (dan)<\/b>Traced source of leak, carried out clean of roof area as well as repairs to ventilation and general roof surface<\/p>

08\/03\/2022 15:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52371","activity_ticket_id":"50204","ticket_reference":"HDT51285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"full compliance test without PAT - 16th March ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1928","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1928","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/22","activity_end":"2022-03-16 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61750","activity_notes":"full compliance test without PAT - 16th March ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 10:30 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 12:44 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/03\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52372","activity_ticket_id":"50205","ticket_reference":"HDT51286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"full compliance test without PAT - 16th March ","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1443","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1443","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/22","activity_end":"2022-03-16 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61751","activity_notes":"full compliance test without PAT - 16th March ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 10:31 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 13:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/03\/2022 14:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52373","activity_ticket_id":"50209","ticket_reference":"HDT51290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement shower cartridge ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/22","activity_end":"2022-03-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61752","activity_notes":"replacement shower cartridge ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 11:00 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52374","activity_ticket_id":"50210","ticket_reference":"HDT51291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"put plate on other side of the door ","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/03\/22","activity_end":"2022-03-07 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61753","activity_notes":"put plate on other side of the door - can this be done today and Iain will tell you what he used to do the other side ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 11:43 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 13:41 (travis)<\/b>Fit metal plate to rear of entrance door, following a break in..<\/p>

07\/03\/2022 16:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52375","activity_ticket_id":"50211","ticket_reference":"HDT51292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower control knob is stuck","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1443","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1443","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/22","activity_end":"2022-03-07 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61754","activity_notes":"shower control knob is stuck","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 13:06 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 08:48 (michaelk)<\/b>Attended site to investigate shower. Stripped down and greased which did improve operation, however I would recommend changing the cartridge. 2hrs labour 95.<\/p>

08\/03\/2022 11:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52376","activity_ticket_id":"50212","ticket_reference":"HDT51293","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"toilet backing up","ticket_address_1":"67 Maybury Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6PG","cs_address_1":"67 Maybury Court ","cs_id":"1929","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6PG","ticket_client_site":"1929","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/03\/22","activity_end":"2022-03-07 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61755","activity_notes":"Would a plumber be available to go to the above today before 3 to resolve the problem with the toilet backing up in flat 67. This in the past has sometimes been due to the toilet in flat 68 so you will need to access here too via the porter who leaves at 3.toilet backing up","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 13:13 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 16:07 (dan)<\/b>Unblocked soil stack and toilets in flats 67 and 68<\/p>

07\/03\/2022 16:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52377","activity_ticket_id":"50213","ticket_reference":"HDT51294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14785 - replacement condenser","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/22","activity_end":"2022-03-07 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61756","activity_notes":"replacement condenser","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 11:08 (sandra)<\/b>with keys today <\/p>

09\/03\/2022 16:51 (sandra)<\/b>(Ticket Closed)<\/p>

10\/03\/2022 07:28 (michaelk)<\/b>Attended site to complete quoted work, repairing the leaking condense. Completed work and tested. Total 105 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52378","activity_ticket_id":"50215","ticket_reference":"HDT51296","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Re-fix brick work and check other brick work is secure ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/03\/22","activity_end":"2022-03-07 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61757","activity_notes":"Re-fix brick work and check other brick work is secure ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 13:23 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 09:25 (travis)<\/b>Attended and measured up for materials.<\/p>

17\/03\/2022 14:59 (travis)<\/b>Roof works,coping stones refitted.<\/p>

17\/03\/2022 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52379","activity_ticket_id":"50216","ticket_reference":"HDT51297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sensor and modem","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/22","activity_end":"2022-03-07 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61758","activity_notes":"sensor and modem","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 14:17 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:41 (alan)<\/b>Investigate no power to O2 sensor, Power supply found be isolated by electricians working on site. Switched back on and Explain to electricians on site that the circuit must be kept energised at all times<\/p>

09\/03\/2022 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52380","activity_ticket_id":"50217","ticket_reference":"HDT51298","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd floor toilets - Scalding hot water coming the taps on the 2nd floor toilets.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd floor ","cs_id":"1867","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1867","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/22","activity_end":"2022-03-07 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61759","activity_notes":"2nd floor toilets - Scalding hot water coming the taps on the 2nd floor toilets.Technician measured this water at 73 degrees. Reporter is currently WFH","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 14:25 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 08:50 (michaelk)<\/b>Attended site to reduce the 2nd floor toilet, tap temperature. Located unvented water heater and reduced temperature to the economy setting. 1hr labour 50.<\/p>

08\/03\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52381","activity_ticket_id":"50218","ticket_reference":"HDT51299","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace smashed window ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"07\/03\/22","activity_end":"2022-03-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61760","activity_notes":"Replace smashed window between and the 3rd and 4th floor window.","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 14:30 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52382","activity_ticket_id":"50219","ticket_reference":"HDT51300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1862","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1862","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/22","activity_end":"2022-03-07 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61761","activity_notes":"heating not working I am having some trouble with the thermostat. It is currently set to manual mode, but the temperature is just not increasing, even though I have set it a while back. When the contractor came the last time, he explained that in manual mode, this is how it should behave. Could I get some help here? I'm not sure what to do and the apartment is quite cold.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 14:55 (System)<\/b>Ticket Created<\/p>

07\/03\/2022 15:22 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2022 08:52 (michaelk)<\/b>Attended site to investigate heating controller. A replacement wf stat is required.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52383","activity_ticket_id":"50164","ticket_reference":"HDT51245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gates not shutting ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"07\/03\/22","activity_end":"2022-03-07 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61762","activity_notes":"gates not shutting maybe the closer","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2022 13:06 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 10:59 (iain)<\/b>Gate.<\/p>

03\/03\/2022 12:46 (sandra)<\/b>Lilian is trying to arrange access to a cleaners cupboard she does not have the key for. <\/p>

09\/03\/2022 10:08 (sandra)<\/b>closer has been repaired and is now shutting <\/p>

11\/03\/2022 13:06 (sandra)<\/b>(Ticket Closed)<\/p>

15\/03\/2022 15:18 (jane)<\/b>Access control system South Service Yard02.03.22Attended site as requested and found no power to the mag lock on the outer gate. I require access to the cleaners cupboard for further investigation. Access is being arranged by Lilian. (1 hour on site)08.03.22Returned to site and found damaged cables in the cleaners cupboard, the cables appeared to have been severed by rodents. I reconnected the cut cables but the system is still not functioning correctly. I am to return to site once more for access to the cleaners cupboard and the old site office. (1 hours on site)10.03.22Returned once again and found the power supply units for the access control system were intact and no fuses had been blown. I have advised Lilian that a new system should be installed due to the cable damage from the power supply to the mag lock. (1 hour on site)A separate quotation has been provided. If you require further information, please let me know.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52384","activity_ticket_id":"50175","ticket_reference":"HDT51256","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14775 - Additional rails to staircase ","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/03\/22","activity_end":"2022-03-08 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61763","activity_notes":"To allow for an engineer to attend the above site with all necessary plant and materials.To supply and install 2No: additional rails to each section of the staircase by using 75mm x 25mm timber in order to reduce the current gap and prevent any trips\/falls.To allow to prime all bare timbers and apply 2No: colour match top coats on completion","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2022 14:30 (travis)<\/b>Collection of materials.<\/p>

10\/03\/2022 11:07 (travis)<\/b>Stairwell H&S Works.<\/p>

10\/03\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>

11\/03\/2022 11:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/03\/2022 10:12 (michael)<\/b>(Ticket Closed)<\/p>

14\/03\/2022 11:18 (travis)<\/b>Stairwell slats <\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52385","activity_ticket_id":"50224","ticket_reference":"HDT51305","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"replacement window stay","ticket_address_1":"Flat 7","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1906","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"1906","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"08\/03\/22","activity_end":"2022-03-08 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61764","activity_notes":"replacement window stay","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2022 10:30 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 10:31 (sandra)<\/b>180 agreed. <\/p>

09\/03\/2022 10:09 (sandra)<\/b>ordered part <\/p>

23\/03\/2022 14:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52386","activity_ticket_id":"50225","ticket_reference":"HDT51306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14789 - replacement video speech amplifier","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/03\/22","activity_end":"2022-03-08 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61765","activity_notes":"replacement video speech amplifier","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52387","activity_ticket_id":"50226","ticket_reference":"HDT51307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14788 - Replacement tap","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/22","activity_end":"2022-03-21 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61766","activity_notes":"Replacement tap - please order ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 11:28 (sandra)<\/b>We sent you a quote for a replacement mixer tap.We were told by the company that they had a set, however, they are now telling us they are obsolete and Ideal Standard have stopped making them altogether.So, the two options are. We either replace the tap with as close a match as we can, but it wont be the same as the other basin next to it or we replace both taps.Please advise and we will re-quote.<\/p>

01\/04\/2022 11:49 (sandra)<\/b>Ordered new tap that is similar but is not the same as advised by client. Should be delivered by Friday 8th. We will book in once it has been delivered. <\/p>

22\/04\/2022 07:48 (michaelk)<\/b>Attended site to replace quoted basin tap. Completed works however both adjustable chrome traps were found in poor condition with taped seals. Reported to office and left water off as found.<\/p>

22\/04\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52388","activity_ticket_id":"50227","ticket_reference":"HDT51308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/22","activity_end":"2022-03-08 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61767","activity_notes":"there is no heat in my apartment. I had this issue a few weeks ago and someone came by to fix it but it is happening again. This time, however, there is no hot water or heat from the radiators.If someone could please come take a look at this tomorrow I would appreciate it.","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2022 10:46 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 16:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52389","activity_ticket_id":"50214","ticket_reference":"HDT51295","ticket_client":"2108","client_name":"Forty Group","ticket_title":"main entrance door dragging on the floor ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"08\/03\/22","activity_end":"2022-03-08 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61768","activity_notes":"main entrance door dragging on the floor ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 13:21 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 10:09 (sandra)<\/b>(Ticket Closed)<\/p>

15\/03\/2022 15:42 (jane)<\/b>Attended to entrance door dragging on floor.Removed door, de-glazed, repacked and re-glazed.Removed existing and supplied and fitted 1No new drive arm and pivot set, rehung door and adjusted.Fitted new draught excluders.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52390","activity_ticket_id":"50206","ticket_reference":"HDT51287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring ","ticket_address_1":"2nd\/3rd Floor Flat, 39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd-3rd Floor Flat","cs_id":"1583","cs_address_2":"39 Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1583","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/22","activity_end":"2022-03-17 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61769","activity_notes":"5 year fixed wiring 17th ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 10:33 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52391","activity_ticket_id":"50207","ticket_reference":"HDT51288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring ","ticket_address_1":"3rd\/4th Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/22","activity_end":"2022-03-17 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61770","activity_notes":"5 year fixed wiring - 17th ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2022 10:33 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 14:53 (alan)<\/b>Electrical inspection <\/p>

17\/03\/2022 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52392","activity_ticket_id":"50208","ticket_reference":"HDT51289","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/22","activity_end":"2022-03-17 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61771","activity_notes":"5 year fixed wiring 17th ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2022 10:34 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 14:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52393","activity_ticket_id":"50129","ticket_reference":"HDT51210","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Boiler room has a blocked drain","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/03\/22","activity_end":"2022-03-08 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61772","activity_notes":"Boiler room has a blocked drain - after mid day ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2022 16:26 (System)<\/b>Ticket Created<\/p>

25\/02\/2022 10:08 (roy)<\/b>Cancelled<\/p>

25\/02\/2022 16:59 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2022 11:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2022 15:48 (dan)<\/b>Gully in boiler room filled with concrete, managed to get approx 60% clear and free flowing, excavation of gully may be required<\/p>

09\/03\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52394","activity_ticket_id":"50228","ticket_reference":"HDT51309","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"tap that is continually running ","ticket_address_1":"Flat 5","ticket_address_2":"12 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"611","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/22","activity_end":"2022-03-17 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61773","activity_notes":"tap that is continually running 5th Floor cloakroom ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 11:29 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 07:59 (michaelk)<\/b>Investigated basin tap but due to age and condition was unable to strip down tap without damaging. I would recommend changing the tap. A quote to follow, 1hr labour 50.<\/p>

18\/03\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52395","activity_ticket_id":"50229","ticket_reference":"HDT51310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing without PAT test - Friday 11th March 9- 11am ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/22","activity_end":"2022-03-11 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61774","activity_notes":"Full compliance testing without PAT test - Friday 11th March 9- 11am ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 15:11 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 07:58 (michaelk)<\/b>Completed compliance testing. 145<\/p>

14\/03\/2022 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52396","activity_ticket_id":"50230","ticket_reference":"HDT51311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance without PAT testing - Monday 14th ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1226","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/22","activity_end":"2022-03-14 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61775","activity_notes":"Full compliance without PAT testing - Monday 14th ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 16:09 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 07:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/03\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52397","activity_ticket_id":"50231","ticket_reference":"HDT51312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing without PAT Test - 14th Monday ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1611","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/22","activity_end":"2022-03-14 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61776","activity_notes":"Full compliance testing without PAT Test - 14th Monday ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 16:10 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 07:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/03\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52398","activity_ticket_id":"50232","ticket_reference":"HDT51313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing without PAT Test - 14th Monday ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3, 38 St Martins Lane ","cs_id":"1758","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1758","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/22","activity_end":"2022-03-14 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61777","activity_notes":"Full compliance testing without PAT Test - 14th Monday ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 16:11 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 07:42 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/03\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52399","activity_ticket_id":"50233","ticket_reference":"HDT51314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing without PAT test - 15th Tuesday ","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1, 38 St Martins Lane ","cs_id":"1436","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1436","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/22","activity_end":"2022-03-15 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61778","activity_notes":"Full compliance testing without PAT test - 15th Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 16:12 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 08:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/03\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52400","activity_ticket_id":"50234","ticket_reference":"HDT51315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing without PAT test - 15th Tuesday ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"1931","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1931","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/22","activity_end":"2022-03-15 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61779","activity_notes":"Full compliance testing without PAT test - 15th Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2022 16:13 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52401","activity_ticket_id":"50235","ticket_reference":"HDT51316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing without PAT test - 15th Tuesday ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/22","activity_end":"2022-03-15 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61780","activity_notes":"Full compliance testing without PAT test - 15th Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 16:15 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 08:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/03\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52402","activity_ticket_id":"50236","ticket_reference":"HDT51317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing without PAT test - 15th Tuesday ","ticket_address_1":"Flat 4.4, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/22","activity_end":"2022-03-15 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61781","activity_notes":"Full compliance testing without PAT test - 15th Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 16:16 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 08:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/03\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52403","activity_ticket_id":"50238","ticket_reference":"HDT51319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hair salon - toilet switches and fan ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/22","activity_end":"2022-03-08 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61782","activity_notes":"Hair salon - toilet switches and fan Please arrange for Alan to check on the toilet switches and the fan which stopped working due to the leak.Please arrange for tomorrow around 10.30am when the hair salon opens.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 16:37 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 11:22 (alan)<\/b>Check electrics to toilet following leak from flat aboveDisconnect faulty extractor fan damaged due to water ingress And quote for replacement<\/p>

09\/03\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52404","activity_ticket_id":"50237","ticket_reference":"HDT51318","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door and extractor ","ticket_address_1":"10-15 Ulster Terrrace ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 4PJ","cs_address_1":"10-15 Ulster Terrrace ","cs_id":"1846","cs_address_2":"","cs_town":"London ","cs_postcode":"NW1 4PJ","ticket_client_site":"1846","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/22","activity_end":"2022-03-09 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61783","activity_notes":"Please could you attend the above this week? The fire door from the car park to block 10-15 does not shut, the door has swollen or isnt in alignment so can you make it shut?The extractor fan in the porters kitchen is incredibly noisy all of a sudden so please can you repair the problem?","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 16:24 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 15:34 (roy)<\/b>Needs new fire rated hinges plus door needs to be removed to cut new hinge in.Returning Thursday with new parts.Extractor fan needs new<\/p>

10\/03\/2022 13:37 (roy)<\/b>Removed door to repair frame.Cut new hinges in and fit new.Fan has gone to quote<\/p>

10\/03\/2022 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52405","activity_ticket_id":"50069","ticket_reference":"HDT51150","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Basement External Areas 86 Portland Place ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/03\/22","activity_end":"2022-03-28 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61784","activity_notes":"Basement External Areas 86 Portland Place Can we have a call out asap as the basement area externally has flooded. If you can advise if someone can attend please!","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 10:01 (System)<\/b>Ticket Created<\/p>

21\/02\/2022 12:46 (dan)<\/b>Cleaned gulley in rear well area, removed build up of fat\/detergent and flushed through<\/p>

21\/02\/2022 16:32 (sandra)<\/b>(Ticket Closed)<\/p>

09\/03\/2022 10:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/03\/2022 15:23 (dan)<\/b>Despite having been arranged tenant is unable to find key to window lock for access, tenant will notify Kim when located<\/p>

11\/03\/2022 13:10 (sandra)<\/b>Despite having been arranged tenant is unable to find key to window lock for access, tenant will notify Kim when located<\/p>

14\/03\/2022 11:08 (sandra)<\/b>emailed to see if tenant has found window key <\/p>

14\/03\/2022 14:29 (sandra)<\/b>kim has emailed tenant and waiting on a reply <\/p>

29\/03\/2022 07:30 (dan)<\/b>Maintenance<\/p>

29\/03\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52406","activity_ticket_id":"50239","ticket_reference":"HDT51320","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14792 - full flush through of drain system ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/03\/22","activity_end":"2022-03-09 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61785","activity_notes":"full flush through of drain system ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2022 10:51 (sandra)<\/b>arranged for 18th March at 8 am <\/p>

23\/03\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52407","activity_ticket_id":"50240","ticket_reference":"HDT51321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sand down floor and re-varnish","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/03\/22","activity_end":"2022-03-11 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61786","activity_notes":"FRIDAY 10 AM TO MEASURE AND TAKE A LOOK Are you able to carry out dust free sanding for wooden floors and add a protection coating once complete? ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2022 12:17 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 09:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52408","activity_ticket_id":"50243","ticket_reference":"HDT51324","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leak and water pressure ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/22","activity_end":"2022-03-09 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61787","activity_notes":"The water is leaking from a pipe under the sink. No hot water is running in the 2nd floor kitchen sometimes.and the water boiler on the 1st floor is turned on\/off sometimes.I think it's the water pressure that's making it difficult to get the water out.We would like you to ask to check it as well. ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 14:18 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 07:15 (michaelk)<\/b>Attended site to investigate leak. Top floor kitchen sink requires a new strainer, due to damaged seals. The pipe also requires extending.Whilst on site we was asked to look at two catering appliances, which will need a catering appliance engineer. Strainer to be collected and fitted Thursday morning. 1hr labour 50.Note; Roy is going to complete job.<\/p>

10\/03\/2022 16:31 (roy)<\/b>Replaced waste and pipe work under sink<\/p>

11\/03\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52409","activity_ticket_id":"50244","ticket_reference":"HDT51325","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14786 - replacement immersion and expansion vessel","ticket_address_1":"Flat D","ticket_address_2":"31 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LP","cs_address_1":"Flat D","cs_id":"177","cs_address_2":"31 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"177","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/22","activity_end":"2022-03-09 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61788","activity_notes":"replacement immersion and expansion vessel - please go ahead ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 08:01 (michaelk)<\/b>Attended site to complete quoted works, total 274 ex vat.<\/p>

14\/03\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52410","activity_ticket_id":"50246","ticket_reference":"HDT51327","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in the spare back bedroom by the wardrobe ","ticket_address_1":"Flat 6","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1933","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"1933","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/03\/22","activity_end":"2022-03-09 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61789","activity_notes":"leak in the spare back bedroom by the wardrobe porter will give access ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 14:36 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 15:50 (dan)<\/b>Tenant will not allow floorboards to be lifted and wishes to monitor at current time<\/p>

09\/03\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52411","activity_ticket_id":"50247","ticket_reference":"HDT51328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tiles under sink need putting back ","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/22","activity_end":"2022-03-11 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61790","activity_notes":"tiles under sink need putting back friday morning ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 14:58 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 12:48 (travis)<\/b>Bathroom tiling works.<\/p>

11\/03\/2022 12:50 (sandra)<\/b>(Ticket Closed)<\/p>

14\/03\/2022 09:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/03\/2022 11:10 (sandra)<\/b>booked for today <\/p>

15\/03\/2022 07:18 (dan)<\/b>Low pressure at basin is due to tap, could be replaced for low pressure variant to increase pressure. No faults on valves etc<\/p>

15\/03\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>

21\/03\/2022 07:47 (dan)<\/b>Supplied and fitted new basin tap and waste fitting<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52412","activity_ticket_id":"50248","ticket_reference":"HDT51329","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"security digi lock is not working ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/22","activity_end":"2022-03-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61791","activity_notes":"security digi lock is not working The security digit lock on the roof door at the above is nor secure and opens very easily so could somebody go to repair? The code is 1234X.Sorry access is via the porter on 07704 551335.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 15:00 (System)<\/b>Ticket Created<\/p>

09\/03\/2022 15:35 (roy)<\/b>Called and rung door bell many times but found out the porter finishes at 3pm<\/p>

10\/03\/2022 09:26 (roy)<\/b>Ease and adjusted lock.This lock needs wd40 on a regular basis as it is exposed to extreme weathers on the roof.Is this lock really meant for an external door??<\/p>

10\/03\/2022 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52413","activity_ticket_id":"50245","ticket_reference":"HDT51326","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"IW\/SW\/14781 - Roof works ","ticket_address_1":"17b Curzon Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17b Curzon Street ","cs_id":"1917","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1917","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/03\/22","activity_end":"2022-03-16 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61792","activity_notes":"WITH ROY WEDNESDAY 16TH MARCH To allow for two engineers to attend the above site to remove all waste from 10 meter gulley at the side ofthe roof area.To sweep roof clear of debris and water with the use of a wet vac, carry out repairs to the green mineralroof where there is water ingress.Leave all areas clean and water proofed on completion.PLEASE SPEAK TO IAIN REGARDING REPAIRS AS HE PRICED IT","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2022 16:52 (roy)<\/b>Clear roof of debris and roof repair<\/p>

17\/03\/2022 07:16 (dan)<\/b>Quoted roof repairs<\/p>

17\/03\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

17\/03\/2022 10:47 (dan)<\/b>Collect materials for works<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52414","activity_ticket_id":"50245","ticket_reference":"HDT51326","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"IW\/SW\/14781 - Roof works ","ticket_address_1":"17b Curzon Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17b Curzon Street ","cs_id":"1917","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1917","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/22","activity_end":"2022-03-16 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61793","activity_notes":"WITH DAN WEDNESDAY 16TH MARCH To allow for two engineers to attend the above site to remove all waste from 10 meter gulley at the side ofthe roof area.To sweep roof clear of debris and water with the use of a wet vac, carry out repairs to the green mineralroof where there is water ingress.Leave all areas clean and water proofed on completion.PLEASE SPEAK TO IAIN REGARDING REPAIRS AS HE PRICED IT","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2022 16:52 (roy)<\/b>Clear roof of debris and roof repair<\/p>

17\/03\/2022 07:16 (dan)<\/b>Quoted roof repairs<\/p>

17\/03\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

17\/03\/2022 10:47 (dan)<\/b>Collect materials for works<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52415","activity_ticket_id":"50250","ticket_reference":"HDT51331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower door stuck in the closed position ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/03\/22","activity_end":"2022-03-09 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61794","activity_notes":"shower door stuck in the closed position 8am Friday morning - 10th ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2022 16:40 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52416","activity_ticket_id":"50251","ticket_reference":"HDT51332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock needs attention ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"1939","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1939","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/22","activity_end":"2022-03-10 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61795","activity_notes":"lock needs attention ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2022 10:36 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 14:00 (travis)<\/b>Door lock works.<\/p>

10\/03\/2022 14:16 (sandra)<\/b>(Ticket Closed)<\/p>

10\/03\/2022 14:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/03\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52417","activity_ticket_id":"50252","ticket_reference":"HDT51333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"drainage problem ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/03\/22","activity_end":"2022-03-10 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61796","activity_notes":"drainage problem WAITING ON ACCESS For some reason after the last boiler repair attempt the water in the sink does not rinse properly: it rinses very slowly and also when the washing machine rinses water, the water first goes up the tubes and appears in the sink, and only then slowly back to the tubes. Could you arrange another Reddan visit to fix this, please? ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2022 11:05 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 15:54 (dan)<\/b>Cleaned sink waste pipe to clear blockage<\/p>

11\/03\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52418","activity_ticket_id":"50253","ticket_reference":"HDT51334","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/14758 - Staff Welfare Facilities","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Frobisher Building ","cs_id":"1879","cs_address_2":"","cs_town":"Canary Wharf","cs_postcode":"E14","ticket_client_site":"1879","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/22","activity_end":"2022-03-10 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61797","activity_notes":"Staff Welfare Facilities","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2022 14:32 (jane)<\/b>For Thursday 31st March and Friday 1st April <\/p>

20\/04\/2022 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52419","activity_ticket_id":"50254","ticket_reference":"HDT51335","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/14794 - Mouse proofing works to rubbish and electrical cupboards to all entrances ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Devonshire Close","cs_id":"1940","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1940","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/22","activity_end":"2022-03-10 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61798","activity_notes":"Mouse proofing works to rubbish and electrical cupboards to all entrances ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 10:58 (travis)<\/b>Mouse proofing works and sterilised all bin store on list.Removal of rubbish stored in bin cupboards.<\/p>

14\/03\/2022 11:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52420","activity_ticket_id":"50243","ticket_reference":"HDT51324","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leak and water pressure ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/03\/22","activity_end":"2022-03-10 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61799","activity_notes":"The water is leaking from a pipe under the sink. No hot water is running in the 2nd floor kitchen sometimes.and the water boiler on the 1st floor is turned on\/off sometimes.I think it's the water pressure that's making it difficult to get the water out.We would like you to ask to check it as well. ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 14:18 (System)<\/b>Ticket Created<\/p>

10\/03\/2022 07:15 (michaelk)<\/b>Attended site to investigate leak. Top floor kitchen sink requires a new strainer, due to damaged seals. The pipe also requires extending.Whilst on site we was asked to look at two catering appliances, which will need a catering appliance engineer. Strainer to be collected and fitted Thursday morning. 1hr labour 50.Note; Roy is going to complete job.<\/p>

10\/03\/2022 16:31 (roy)<\/b>Replaced waste and pipe work under sink<\/p>

11\/03\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52421","activity_ticket_id":"50132","ticket_reference":"HDT51213","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14773 - boiler works ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/22","activity_end":"2022-03-10 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61800","activity_notes":"boiler works ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2022 14:03 (sandra)<\/b>booked for Saturday 5th <\/p>

08\/03\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>

10\/03\/2022 14:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/03\/2022 07:59 (michaelk)<\/b>Attended site and completed quoted works, total 905 ex vat<\/p>

14\/03\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52422","activity_ticket_id":"50255","ticket_reference":"HDT51336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing without PAT test ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/22","activity_end":"2022-03-10 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61801","activity_notes":"Full compliance testing without PAT test - Friday at mid day with tenant CAN YOU DO THIS FRIDAY AT MID DAY","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2022 14:50 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 08:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/03\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52423","activity_ticket_id":"50256","ticket_reference":"HDT51337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sensor and modem down again","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/22","activity_end":"2022-03-11 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61802","activity_notes":"sensor and modem down againcan you tell the engineer on site not to turn it off","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 09:14 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 09:24 (alan)<\/b>Found to have been isolated by electricians working on site whilst working on fuse boxInformed electricians on site that the O2 sensor must not be isolated without prior informing the client <\/p>

11\/03\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52424","activity_ticket_id":"50257","ticket_reference":"HDT51338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door rubbing on floor ","ticket_address_1":"34-36 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34-36 Wardour Street ","cs_id":"1941","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1941","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/22","activity_end":"2022-03-11 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61803","activity_notes":"door rubbing on floor The third-floor office tenants fire door to the staircase, was binding on the floor and so not self-closing. The door should receive maintenance to remedy the issue and ensure the door fully self-closes into its door frame by the positive action of the self-closing device.","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 09:55 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 13:49 (travis)<\/b>Office door,closer and hinge adjustments.<\/p>

11\/03\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52425","activity_ticket_id":"49792","ticket_reference":"HDT50873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/03\/22","activity_end":"2022-03-11 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61804","activity_notes":"can you weigh one wardrobe door on Monday between 11 - 12 please ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 10:15 (System)<\/b>Ticket Created<\/p>

24\/01\/2022 10:09 (travis)<\/b>Take photos of problem sliding wardrobe brackets,and pass to office.<\/p>

16\/02\/2022 10:00 (sandra)<\/b>Measurements for wardrobe sliding door job are :- Underside measurements65mm,Top of wardrobe to ceiling 95mm,Depth 70mmMeasurements fall short of what is required,so I think this suggested system will not fit..<\/p>

03\/03\/2022 13:31 (sandra)<\/b>(Ticket Closed)<\/p>

11\/03\/2022 10:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/03\/2022 13:10 (sandra)<\/b>attending Monday 14th to weigh door <\/p>

14\/03\/2022 14:29 (sandra)<\/b>with keys <\/p>

15\/03\/2022 07:20 (dan)<\/b>Wardrobe doors<\/p>

15\/03\/2022 10:03 (sandra)<\/b>weighed door and sent to manufacturer for further information <\/p>

15\/03\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52426","activity_ticket_id":"50140","ticket_reference":"HDT51221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/03\/22","activity_end":"2022-03-15 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61805","activity_notes":"COLLECT KEYS ON TUESDAY 15TH 12 - 4PM.REPAIR MAY CALL IF THE TENANT IS NOT AT HOME","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2022 15:37 (System)<\/b>Ticket Created<\/p>

28\/02\/2022 09:14 (sandra)<\/b>Tenant has emailed this morning to say they are not well (please cancel the visit today) and will let me know when it would be suitable to reschedule when they are feeling better.<\/p>

28\/02\/2022 09:43 (roy)<\/b>Replaced bulb but need new fridge hinge<\/p>

02\/03\/2022 07:06 (michaelk)<\/b>Attended site to investigate shower temperature to the main bathroom. Shower mixer was stripped down and the temperature was checked. The adjustment range is 7c when operated and the tenant is going to monitor over the coming days. 2hrs labour 95.<\/p>

03\/03\/2022 16:12 (sandra)<\/b>The price for the hinges is 74.95 + VAT, and installation charge - 70 + VAT. <\/p>

14\/03\/2022 10:50 (sandra)<\/b>booked for Tuesday 15th <\/p>

14\/03\/2022 12:19 (sandra)<\/b>keys are needed as tenant is now not home <\/p>

01\/04\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52427","activity_ticket_id":"50258","ticket_reference":"HDT51339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14796 - Replacement sliding shower door ","ticket_address_1":"Flat 4, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/22","activity_end":"2022-03-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61806","activity_notes":"Replacement sliding shower door BOOKED FOR TUESDAY 22ND MARCH WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 11:03 (jane)<\/b>Shower door expected in Thursday 17th March <\/p>

11\/03\/2022 15:13 (dan)<\/b>New shower door ordered<\/p>

23\/03\/2022 06:49 (michaelk)<\/b>Attended site to replace existing shower door a fixed panel. Removed and packaged old panels and fitted new fixed panel and sliding door. Sealed new panels on completion and tested where possible for leaks. 8hrs labour 365.<\/p>

23\/03\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52428","activity_ticket_id":"50175","ticket_reference":"HDT51256","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14775 - Additional rails to staircase ","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/03\/22","activity_end":"2022-03-11 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61807","activity_notes":"To allow for an engineer to attend the above site with all necessary plant and materials.To supply and install 2No: additional rails to each section of the staircase by using 75mm x 25mm timber in order to reduce the current gap and prevent any trips\/falls.To allow to prime all bare timbers and apply 2No: colour match top coats on completion","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2022 14:30 (travis)<\/b>Collection of materials.<\/p>

10\/03\/2022 11:07 (travis)<\/b>Stairwell H&S Works.<\/p>

10\/03\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>

11\/03\/2022 11:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/03\/2022 10:12 (michael)<\/b>(Ticket Closed)<\/p>

14\/03\/2022 11:18 (travis)<\/b>Stairwell slats <\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52429","activity_ticket_id":"50259","ticket_reference":"HDT51340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/03\/22","activity_end":"2022-03-11 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61808","activity_notes":"WAITING ON ACCESS My toilet isnt flushing. When I push either of the buttons, nothing happens. This happened yesterday and then halfway through the day it started working again. When I woke up, the same thing happened. Not sure what to do. ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 12:09 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 13:11 (sandra)<\/b>waiting on access today<\/p>

11\/03\/2022 15:17 (dan)<\/b>Removed obstruction from cistern allowing cistern to fill<\/p>

11\/03\/2022 15:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52430","activity_ticket_id":"50260","ticket_reference":"HDT51341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Refix wall light and refix door handle ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/22","activity_end":"2022-03-11 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61809","activity_notes":"Refix wall light and refix door handle ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 12:14 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 12:24 (alan)<\/b>Refix door handle and light fitting on staircase <\/p>

11\/03\/2022 12:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52431","activity_ticket_id":"50261","ticket_reference":"HDT51342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"disconnect temporary lighting in this unit ","ticket_address_1":"Unit 4","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/22","activity_end":"2022-03-11 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61810","activity_notes":"disconnect temporary lighting in this unit ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 12:59 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 14:37 (alan)<\/b>Disconnect temp light from unit 4<\/p>

11\/03\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52432","activity_ticket_id":"50262","ticket_reference":"HDT51343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14795 - TV system repairs ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/03\/22","activity_end":"2022-03-11 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61811","activity_notes":"TV system repairs ","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52433","activity_ticket_id":"50263","ticket_reference":"HDT51344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Decorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/03\/22","activity_end":"2022-03-11 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61812","activity_notes":"LEAK HASNT BEEN RECTIFIED YET 1) a small part of the paint in the lower side of the wall next to the shower is peeling off; due to accumulation of water drops from the shower after the years.3) stain in the ceiling in the kitchen area, looking like water leak from upstairs (flat 6 )","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 14:44 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 12:28 (sandra)<\/b>scheduled <\/p>

10\/06\/2022 14:26 (sandra)<\/b>waiting on client for appointment <\/p>

10\/06\/2022 14:30 (sandra)<\/b>emailed tenant <\/p>

10\/06\/2022 15:35 (sandra)<\/b>with keys thursday <\/p>

27\/06\/2022 08:53 (dean)<\/b>Done 220.00<\/p>

27\/06\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52434","activity_ticket_id":"50264","ticket_reference":"HDT51345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak form boiler ","ticket_address_1":"Flat 3.03","ticket_address_2":"8 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1944","cs_address_2":"8 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1944","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/22","activity_end":"2022-03-11 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61813","activity_notes":"leak form boiler ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 14:58 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 17:09 (roy)<\/b>Mass confusion when I arrived.Tenanrlts said the heating wasn't working but I said it was the boiler leaking.Got heating working but could see no leak.Spoke to Dom and he pointed me in the right direction but could not find any leakMichael to inspect on Monday <\/p>

14\/03\/2022 13:38 (sandra)<\/b>asked for access <\/p>

24\/03\/2022 07:22 (michaelk)<\/b>Attended site to investigate leak in boiler cupboard. Repaired leaks on the system filter and re-pressurised system. 2hrs labour 95.<\/p>

24\/03\/2022 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52435","activity_ticket_id":"50265","ticket_reference":"HDT51346","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"dismantle desk ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/22","activity_end":"2022-03-11 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61814","activity_notes":"Please removed dismantled desk, build storage on 4th floor and to install a Bar style moving shelf by 4th floor security room main door, speak to Randall or James regarding this","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 15:32 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 15:37 (travis)<\/b>Fitted together storage unit on 4th fl,Removal of office desk from 4th fl and disposal.Need to return to construct security office counter.<\/p>

14\/03\/2022 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52436","activity_ticket_id":"50266","ticket_reference":"HDT51347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window cill","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/22","activity_end":"2022-03-11 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61815","activity_notes":"GREG FOR ACCESS The window seal on the bottom of the window is hanging off. Its the bedroom next to the fire escape door.Not leaking at the moment.","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 16:25 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 12:43 (travis)<\/b>After parking and obtaining keys to property,found bedroom door locked.Tenant forgot to leave unlocked,Access rearranged for tomorrow.<\/p>

15\/03\/2022 11:05 (travis)<\/b>Repair and refitted drip seal to window.<\/p>

15\/03\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52437","activity_ticket_id":"50267","ticket_reference":"HDT51348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking again from Flat 6","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/03\/22","activity_end":"2022-03-11 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61816","activity_notes":"leaking again from Flat 6","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2022 16:29 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 16:31 (sandra)<\/b>emailed for access for Monday <\/p>

14\/03\/2022 11:11 (sandra)<\/b>emailed for access after 2pm today <\/p>

14\/03\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52438","activity_ticket_id":"50269","ticket_reference":"HDT51350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - out of hours no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1945","cs_address_2":"32-34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61817","activity_notes":"emergency call out - out of hours no hot water ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 09:04 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52439","activity_ticket_id":"50270","ticket_reference":"HDT51351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights working ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61818","activity_notes":"no lights working The cleaner has reported that the lights are not working in the common parts at the above property.","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 09:07 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 15:02 (alan)<\/b>This is a currently a building site and all light fittings have been removed and temporary lights put in<\/p>

14\/03\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52440","activity_ticket_id":"50271","ticket_reference":"HDT51352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"NEFF oven not working","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61819","activity_notes":"NEFF oven not working - can you check it out before I call for an appliance engineertenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 09:09 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 14:59 (alan)<\/b>Checked oven and left working, and able to find any fault would recommend appliance engineer having a look As tenant says fault is intermittent<\/p>

24\/03\/2022 14:49 (sandra)<\/b>Tuesday 29th 12 - 4pm <\/p>

31\/03\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>

14\/04\/2022 14:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/04\/2022 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52441","activity_ticket_id":"50272","ticket_reference":"HDT51353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours leak ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61820","activity_notes":"Emergency call out - out of hours leak ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 09:13 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52442","activity_ticket_id":"50273","ticket_reference":"HDT51354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1294","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1294","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61821","activity_notes":"Emergency call out - out of hours - leak ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 09:16 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52443","activity_ticket_id":"50276","ticket_reference":"HDT51357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issues ","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1610","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1610","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61822","activity_notes":"heating issues Please could you confirm you can attend today between 10-2pm today.The tenant is having issues with heating controls are showing an error problem and can not turn down the heating.The tenant can be home please confirm if you can attend between 10-2pm today","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 09:28 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 07:47 (michaelk)<\/b>Attended site to investigate heating control issues. Deleted all controllers from the network and reprogrammed. All zones have been programmed to the manifold. Replaced batteries where required and left system running fully operational. 3hrs labour plus materials 149.99 ex vat.<\/p>

15\/03\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52444","activity_ticket_id":"50247","ticket_reference":"HDT51328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tiles under sink need putting back ","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61823","activity_notes":"tiles under sink need putting back ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 14:58 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 12:48 (travis)<\/b>Bathroom tiling works.<\/p>

11\/03\/2022 12:50 (sandra)<\/b>(Ticket Closed)<\/p>

14\/03\/2022 09:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/03\/2022 11:10 (sandra)<\/b>booked for today <\/p>

15\/03\/2022 07:18 (dan)<\/b>Low pressure at basin is due to tap, could be replaced for low pressure variant to increase pressure. No faults on valves etc<\/p>

15\/03\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>

21\/03\/2022 07:47 (dan)<\/b>Supplied and fitted new basin tap and waste fitting<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52445","activity_ticket_id":"50275","ticket_reference":"HDT51356","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"no water and no heating - emergency call out ","ticket_address_1":"3 Charles Mews ","ticket_address_2":"Marylebone","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"3 Charles Mews ","cs_id":"1946","cs_address_2":"Marylebone","cs_town":"London ","cs_postcode":"WC1","ticket_client_site":"1946","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61824","activity_notes":"no water and no heating - emergency call out ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 09:22 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52446","activity_ticket_id":"50274","ticket_reference":"HDT51355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT51354 Follow-Up blockage on hand basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1294","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1294","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61825","activity_notes":"Tenant at home all day Leak due to blockage on hand basin.When used the water backs up and behind wall (easy access) is 1 1\/4 compression fitting.This fitting has no washer so not fixed properly and only leaked because of the blockage.Needs new compression and blockage to be cleared.Tenant removed cabinet under hand basin but only one side was secure. The other side was broken.Made safe in flat below where it leaked into.","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 11:12 (sandra)<\/b>access today <\/p>

15\/03\/2022 07:19 (dan)<\/b>Cleaned waste pipe, replaced section of waste pipe to basin<\/p>

15\/03\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52447","activity_ticket_id":"50277","ticket_reference":"HDT51358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - out of hours- heating not working ","ticket_address_1":"Flat 4","ticket_address_2":"82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1808","cs_address_2":"82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1808","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/22","activity_end":"2022-03-14 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61826","activity_notes":"Emergency call out - out of hours- heating not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 09:43 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52448","activity_ticket_id":"50264","ticket_reference":"HDT51345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak form boiler ","ticket_address_1":"Flat 3.03","ticket_address_2":"8 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1944","cs_address_2":"8 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1944","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/22","activity_end":"2022-03-17 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61827","activity_notes":"leak form boiler - speak to Roy Thursday at 12 pm","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2022 14:58 (System)<\/b>Ticket Created<\/p>

11\/03\/2022 17:09 (roy)<\/b>Mass confusion when I arrived.Tenanrlts said the heating wasn't working but I said it was the boiler leaking.Got heating working but could see no leak.Spoke to Dom and he pointed me in the right direction but could not find any leakMichael to inspect on Monday <\/p>

14\/03\/2022 13:38 (sandra)<\/b>asked for access <\/p>

24\/03\/2022 07:22 (michaelk)<\/b>Attended site to investigate leak in boiler cupboard. Repaired leaks on the system filter and re-pressurised system. 2hrs labour 95.<\/p>

24\/03\/2022 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52449","activity_ticket_id":"50077","ticket_reference":"HDT51158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please attend to any slipped\/Missing\/ Broken Tiles here please?","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/22","activity_end":"2022-03-14 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61828","activity_notes":"To attend the same time as Iain.Can we please attend to any slipped\/Missing\/ Broken Tiles here please?Access to flats 1 and 2 ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2022 14:35 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 15:37 (iain)<\/b>Roof tiles.<\/p>

22\/02\/2022 15:37 (iain)<\/b>Approximately 20 grey roof slates are required. 500 250.<\/p>

25\/02\/2022 10:30 (sandra)<\/b>asked for access for a sample of roof tile <\/p>

09\/03\/2022 10:59 (sandra)<\/b>sample tile obtained and being sourced by MR<\/p>

16\/03\/2022 11:34 (sandra)<\/b>attending today 16th <\/p>

16\/03\/2022 15:36 (travis)<\/b>Replacement of all broken\/missing and slipped slates on main roof.<\/p>

16\/03\/2022 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52450","activity_ticket_id":"50220","ticket_reference":"HDT51301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Key safe ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/22","activity_end":"2022-03-14 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61829","activity_notes":"Key safe ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 09:48 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 11:00 (travis)<\/b>Key box and key,Refix number four to post box.<\/p>

15\/03\/2022 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52451","activity_ticket_id":"50221","ticket_reference":"HDT51302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Key safe ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/22","activity_end":"2022-03-14 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61830","activity_notes":"Key safe ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 09:49 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 11:00 (travis)<\/b>Key box fitted.<\/p>

15\/03\/2022 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52452","activity_ticket_id":"50222","ticket_reference":"HDT51303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"key safe ","ticket_address_1":"82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"82-88 Shaftesbury Avenue ","cs_id":"1930","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1930","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/22","activity_end":"2022-03-14 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61831","activity_notes":"key safe ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 10:11 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 11:01 (travis)<\/b>Key box fitted.<\/p>

15\/03\/2022 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52453","activity_ticket_id":"50223","ticket_reference":"HDT51304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Key safe ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/22","activity_end":"2022-03-14 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61832","activity_notes":"Key safe ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2022 10:11 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 11:02 (travis)<\/b>Key box fitted and key supplied.Door lock eased.,Electrical cupboard swept and cleaned, rubbish removed.<\/p>

15\/03\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52454","activity_ticket_id":"50241","ticket_reference":"HDT51322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"COMMERCIAL METER READS for all 4 portfolios","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/03\/22","activity_end":"2022-03-21 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61833","activity_notes":"commercial meter reads for all 4 portfoliosAs discussed yesterday, can we schedule this in for early April please. We will need any Water, Gas and electric reads. As much data as possibleCan we have photos for each read on a memory card per village. We will want to carry out as many Commercial reads that we can get access to, and all reads within the common parts . ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 12:52 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 15:34 (dan)<\/b>Meter reading<\/p>

22\/03\/2022 15:34 (dan)<\/b>Meter reading<\/p>

25\/03\/2022 13:19 (iain)<\/b>Meters.<\/p>

28\/03\/2022 08:03 (iain)<\/b>Meters.<\/p>

28\/03\/2022 09:03 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:04 (dan)<\/b><\/p>

28\/03\/2022 09:04 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:05 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:05 (dan)<\/b><\/p>

29\/03\/2022 12:04 (iain)<\/b>Meters.<\/p>

31\/03\/2022 12:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52455","activity_ticket_id":"50241","ticket_reference":"HDT51322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"COMMERCIAL METER READS for all 4 portfolios","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/22","activity_end":"2022-03-21 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61834","activity_notes":"commercial meter reads for all 4 portfoliosAs discussed yesterday, can we schedule this in for early April please. We will need any Water, Gas and electric reads. As much data as possibleCan we have photos for each read on a memory card per village. We will want to carry out as many Commercial reads that we can get access to, and all reads within the common parts . ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 12:52 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 15:34 (dan)<\/b>Meter reading<\/p>

22\/03\/2022 15:34 (dan)<\/b>Meter reading<\/p>

25\/03\/2022 13:19 (iain)<\/b>Meters.<\/p>

28\/03\/2022 08:03 (iain)<\/b>Meters.<\/p>

28\/03\/2022 09:03 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:04 (dan)<\/b><\/p>

28\/03\/2022 09:04 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:05 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:05 (dan)<\/b><\/p>

29\/03\/2022 12:04 (iain)<\/b>Meters.<\/p>

31\/03\/2022 12:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52456","activity_ticket_id":"50242","ticket_reference":"HDT51323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RESIDENTIAL METER READS - all four villages ","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/03\/22","activity_end":"2022-03-21 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61835","activity_notes":"RESIDENTIAL METER READS - all four villages We will need any Water, Gas and electric reads. As much data as possibleCan we have photos for each read on a memory card per village. Angela and Deepa to confirm the plan for the meters within the apartments.","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2022 12:53 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 07:11 (iain)<\/b>Meter readings.<\/p>

23\/03\/2022 07:13 (iain)<\/b>Meter readings.<\/p>

25\/03\/2022 13:18 (iain)<\/b>Meters.<\/p>

25\/03\/2022 13:19 (iain)<\/b>Meters.<\/p>

28\/03\/2022 08:04 (iain)<\/b>Meters.<\/p>

29\/03\/2022 12:04 (iain)<\/b>Meters.<\/p>

31\/03\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52457","activity_ticket_id":"50242","ticket_reference":"HDT51323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RESIDENTIAL METER READS - all four villages ","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/22","activity_end":"2022-03-21 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61836","activity_notes":"RESIDENTIAL METER READS - all four villages We will need any Water, Gas and electric reads. As much data as possibleCan we have photos for each read on a memory card per village. Angela and Deepa to confirm the plan for the meters within the apartments.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2022 12:53 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 07:11 (iain)<\/b>Meter readings.<\/p>

23\/03\/2022 07:13 (iain)<\/b>Meter readings.<\/p>

25\/03\/2022 13:18 (iain)<\/b>Meters.<\/p>

25\/03\/2022 13:19 (iain)<\/b>Meters.<\/p>

28\/03\/2022 08:04 (iain)<\/b>Meters.<\/p>

29\/03\/2022 12:04 (iain)<\/b>Meters.<\/p>

31\/03\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52458","activity_ticket_id":"50278","ticket_reference":"HDT51359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hob and fridge light not working ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/22","activity_end":"2022-03-16 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61837","activity_notes":"hob and fridge light not working - wednesday ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 11:54 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 15:45 (alan)<\/b>Replace lamps as needed<\/p>

16\/03\/2022 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52459","activity_ticket_id":"50279","ticket_reference":"HDT51360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1294","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1294","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/22","activity_end":"2022-03-14 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61838","activity_notes":"list of works The mixer tap on the shower in the same room is broken. It looks as though a screw is worn so its impossible to select shower or bath mode. The thermostat and timer dont appear to work on the boiler - heating is either full on or completely off and can only be manually controlled, regardless of the time or thermostat settings. It seems like a switch on the timer is broken as it looks like theres a piece missing ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 11:57 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 07:50 (michaelk)<\/b>Attended site to investigate reported issues. Timeswitch to boiler and thermostat are not controlling properly, we have instructed tenant how to control whilst waiting for replacement controller. Bath tap diverter is also broken and requires changing. We Jane ordered both. 2hrs labour 95.<\/p>

15\/03\/2022 11:26 (alan)<\/b>Replace blown and dim lamps throughout flat as needed Ensure all lamps all same colour in each room i.e. warm white Order replacement ballast for bathroom mirror lights<\/p>

16\/03\/2022 10:58 (alan)<\/b>Return to site and replace faulty ballast for bathroom mirror light<\/p>

16\/03\/2022 12:47 (michaelk)<\/b>Attended site to replace faulty heating controls, as reported. Installed new wireless honeywell thermostat\/timer and programmed. Left system running fully operational, 3hrs labour plus parts 239.99 ex vat.<\/p>

18\/03\/2022 15:44 (travis)<\/b>Refit larder unit.<\/p>

25\/03\/2022 10:15 (sandra)<\/b>Over the past few days Ive observed that the boiler appears to be running constantly regardless of thermostat setting. Theres a pumping and gurgling noise 24\/7 which is new since the replacement thermostat was installed.please look at this issue on 25th as well <\/p>

28\/03\/2022 07:50 (michaelk)<\/b>Attended site to investigate boiler controls and to replace tap diverter. Found boiler pump control to the pcb, stuck on. Removed wiring and cleaned connections which resolved the issue. Tap diverter however was not able to be replaced. The two types that we tried to retro fit weren't compatible. The only way to resolve the issue would be to change the bath taps, which are not easily assessable. 2hrs labour 95<\/p>

28\/03\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 12:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/04\/2022 15:01 (sandra)<\/b>Deepa advised to leave bath taps. Returning today with keys to look at the Thermostat <\/p>

04\/04\/2022 10:21 (sandra)<\/b>new circuit board for the boiler is on order and being delivered Tuesday <\/p>

06\/04\/2022 11:49 (michaelk)<\/b>Attended site to supply and fit replacement pcb to worcester boiler. Removed existing and changed with an upgraded board. Tested fan and pump run on times on completion and left fully operational. 4 hrs labour plus parts, total 369.99 ex vat<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Attended site to supply and fit replacement pcb to worcester boiler. Removed existing and changed with an upgraded board. Tested fan and pump run on times on completion and left fully operational. 4 hrs labour plus parts<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Attended site to replace faulty heating controls, as reported. Installed new wireless honeywell thermostat\/timer and programmed. Left system running fully operational<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Return to site and replace faulty ballast for bathroom mirror light<\/p>

06\/04\/2022 12:05 (sandra)<\/b>Attended site to investigate boiler controls and to replace tap diverter. Found boiler pump control to the pcb, stuck on. Removed wiring and cleaned connections which resolved the issue. Tap diverter however was not able to be replaced. The two types that we tried to retro fit weren't compatible. The only way to resolve the issue would be to change the bath taps, which are not easily assessable<\/p>

28\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52460","activity_ticket_id":"50279","ticket_reference":"HDT51360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1294","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1294","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/22","activity_end":"2022-03-14 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61839","activity_notes":"list of works - tenant home today for access Several lightbulbs are not working. One is in a bathroom cabinet which is difficult to access, and some are high in the ceiling which are flickering and mismatched for colour and wattage. I dont mind repairing one or two, ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 11:57 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 07:50 (michaelk)<\/b>Attended site to investigate reported issues. Timeswitch to boiler and thermostat are not controlling properly, we have instructed tenant how to control whilst waiting for replacement controller. Bath tap diverter is also broken and requires changing. We Jane ordered both. 2hrs labour 95.<\/p>

15\/03\/2022 11:26 (alan)<\/b>Replace blown and dim lamps throughout flat as needed Ensure all lamps all same colour in each room i.e. warm white Order replacement ballast for bathroom mirror lights<\/p>

16\/03\/2022 10:58 (alan)<\/b>Return to site and replace faulty ballast for bathroom mirror light<\/p>

16\/03\/2022 12:47 (michaelk)<\/b>Attended site to replace faulty heating controls, as reported. Installed new wireless honeywell thermostat\/timer and programmed. Left system running fully operational, 3hrs labour plus parts 239.99 ex vat.<\/p>

18\/03\/2022 15:44 (travis)<\/b>Refit larder unit.<\/p>

25\/03\/2022 10:15 (sandra)<\/b>Over the past few days Ive observed that the boiler appears to be running constantly regardless of thermostat setting. Theres a pumping and gurgling noise 24\/7 which is new since the replacement thermostat was installed.please look at this issue on 25th as well <\/p>

28\/03\/2022 07:50 (michaelk)<\/b>Attended site to investigate boiler controls and to replace tap diverter. Found boiler pump control to the pcb, stuck on. Removed wiring and cleaned connections which resolved the issue. Tap diverter however was not able to be replaced. The two types that we tried to retro fit weren't compatible. The only way to resolve the issue would be to change the bath taps, which are not easily assessable. 2hrs labour 95<\/p>

28\/03\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 12:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/04\/2022 15:01 (sandra)<\/b>Deepa advised to leave bath taps. Returning today with keys to look at the Thermostat <\/p>

04\/04\/2022 10:21 (sandra)<\/b>new circuit board for the boiler is on order and being delivered Tuesday <\/p>

06\/04\/2022 11:49 (michaelk)<\/b>Attended site to supply and fit replacement pcb to worcester boiler. Removed existing and changed with an upgraded board. Tested fan and pump run on times on completion and left fully operational. 4 hrs labour plus parts, total 369.99 ex vat<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Attended site to supply and fit replacement pcb to worcester boiler. Removed existing and changed with an upgraded board. Tested fan and pump run on times on completion and left fully operational. 4 hrs labour plus parts<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Attended site to replace faulty heating controls, as reported. Installed new wireless honeywell thermostat\/timer and programmed. Left system running fully operational<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Return to site and replace faulty ballast for bathroom mirror light<\/p>

06\/04\/2022 12:05 (sandra)<\/b>Attended site to investigate boiler controls and to replace tap diverter. Found boiler pump control to the pcb, stuck on. Removed wiring and cleaned connections which resolved the issue. Tap diverter however was not able to be replaced. The two types that we tried to retro fit weren't compatible. The only way to resolve the issue would be to change the bath taps, which are not easily assessable<\/p>

28\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52461","activity_ticket_id":"50280","ticket_reference":"HDT51361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1234","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1234","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/22","activity_end":"2022-03-14 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61840","activity_notes":"TUESDAY - keys list of works 1)clean the filters on the air system 2)the extractor fan is not pulling correctly the plastic pull is loose.","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 13:29 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 12:47 (alan)<\/b>Refix front plastic cover to extraction unitClean extraction unit and order replacement internal filtersFilters being delivered to Office early next week from Amazon<\/p>

15\/03\/2022 15:13 (travis)<\/b>List of works completed.Alan has internal kitchen extractor filters on order,The metal gauze type filters have been cleaned.<\/p>

17\/03\/2022 11:07 (alan)<\/b>Return to site and filters <\/p>

17\/03\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52462","activity_ticket_id":"50280","ticket_reference":"HDT51361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1234","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1234","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/22","activity_end":"2022-03-14 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61841","activity_notes":"TUESDAY - keys list of works 1)clean the filters on the air system 2)the extractor fan is not pulling correctly the plastic pull is loose.","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 13:29 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 12:47 (alan)<\/b>Refix front plastic cover to extraction unitClean extraction unit and order replacement internal filtersFilters being delivered to Office early next week from Amazon<\/p>

15\/03\/2022 15:13 (travis)<\/b>List of works completed.Alan has internal kitchen extractor filters on order,The metal gauze type filters have been cleaned.<\/p>

17\/03\/2022 11:07 (alan)<\/b>Return to site and filters <\/p>

17\/03\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52463","activity_ticket_id":"50281","ticket_reference":"HDT51362","ticket_client":"2100","client_name":"Notes Coffee Roasters & Bar","ticket_title":"Timer not working ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"31 St Martins Lane ","cs_id":"333","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/22","activity_end":"2022-03-14 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61842","activity_notes":"Timer not working - when can I book this one We had the boiler replaced a year ago, but the hot water is not working,I reset the timer, but it doesn't seem to be working. Can we book an engineer to check it, please?","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 13:31 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 08:26 (michaelk)<\/b>Attended site to to investigate water heater and controls. Found upper immersion had tripped out, reset high temperature cut-out and tested element load. Adjusted off peak and timed boost programmes to suit the shops requirements. Note; if element trips again I would recommend changing element and cleaning out cylinder. 2hrs labour 95.<\/p>

16\/03\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52464","activity_ticket_id":"50282","ticket_reference":"HDT51363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"attend between 2 - 4pm today ","ticket_address_1":"Flat 3","ticket_address_2":"61a Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1948","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1948","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/22","activity_end":"2022-03-14 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61843","activity_notes":"attend between 2 - 4pm today Please could you attend today the thermostat wires have been connected incorrectly hot turns it cold and vica versa- please can this be corrected.Please attend today between 2-4pm.Please contact the service operator 30mins before arrival, they are on site today to provide access. (Michael is on site 07780 973552)","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 14:15 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>

15\/03\/2022 07:53 (michaelk)<\/b>Attended site to check heating controls. Radiator valve has been reported faulty, although valve does operate. I will quote to replace trv and valve. 1hr labour 50<\/p>

15\/03\/2022 09:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52465","activity_ticket_id":"50283","ticket_reference":"HDT51364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - out of hours ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cooper House, 82-88 Shaftesbury Avenue","cs_id":"1369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1369","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/22","activity_end":"2022-03-14 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61844","activity_notes":"emergency call out - out of hours alarm going off ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 14:37 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52466","activity_ticket_id":"50284","ticket_reference":"HDT51365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14804 - Replacement faulty emergency lights fitting in 7 locations listed. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/22","activity_end":"2022-03-14 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61845","activity_notes":"Replacement faulty emergency lights fitting in 7 locations listed. ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 13:55 (alan)<\/b>Quoted works <\/p>

01\/04\/2022 13:55 (alan)<\/b>Complete quoted works<\/p>

01\/04\/2022 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52467","activity_ticket_id":"50285","ticket_reference":"HDT51366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14802 - Replacement emergency lights 3rd and 4th Floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/22","activity_end":"2022-03-14 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61846","activity_notes":"Replacement emergency lights 3rd and 4th Floor ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 14:49 (alan)<\/b>Quoted works Unable to access one fitting to return to complete <\/p>

06\/04\/2022 11:41 (alan)<\/b>Quoted works <\/p>

06\/04\/2022 12:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52468","activity_ticket_id":"50286","ticket_reference":"HDT51367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water keeps going off ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/22","activity_end":"2022-03-16 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61847","activity_notes":"hot water keeps going off - Wednesday 11 - 3pm with keys Over the past week the hot water went off several times in flat 7 at 25 Garrick Street and the settings and the water pressure had to be increased each time in order to restore it. Please provide report from last visit. you can attend to investigate further on why this is happening so often? please confirm in advance so I can confirm access with the tenant.","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 14:49 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 09:34 (sandra)<\/b>wednesday 11 - 3pm with keys <\/p>

16\/03\/2022 12:51 (michaelk)<\/b>Attended site today to investigate pressure problems to sealed system. Inspected all of the system and found a number of leaks on the underfloor manifold whocj were rwctified. We have also found an additional small leak on a soldered fitting, which will need to be drained and cut out. I will arrange the system inhibitor and required fittings to complete. 2hrs labour 95.<\/p>

16\/03\/2022 12:51 (michaelk)<\/b>Attended site today to investigate pressure problems to sealed system. Inspected all of the system and found a number of leaks on the underfloor manifold whocj were rwctified. We have also found an additional small leak on a soldered fitting, which will need to be drained and cut out. I will arrange the system inhibitor and required fittings to complete. 2hrs labour 95.<\/p>

16\/03\/2022 12:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52469","activity_ticket_id":"50271","ticket_reference":"HDT51352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"NEFF oven not working","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/03\/22","activity_end":"2022-03-14 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61848","activity_notes":"NEFF oven not working - can you check it out before I call for an appliance engineertenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 09:09 (System)<\/b>Ticket Created<\/p>

14\/03\/2022 14:59 (alan)<\/b>Checked oven and left working, and able to find any fault would recommend appliance engineer having a look As tenant says fault is intermittent<\/p>

24\/03\/2022 14:49 (sandra)<\/b>Tuesday 29th 12 - 4pm <\/p>

31\/03\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>

14\/04\/2022 14:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/04\/2022 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52470","activity_ticket_id":"50287","ticket_reference":"HDT51368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14793 - Replacement extractor fan ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/22","activity_end":"2022-03-14 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61849","activity_notes":"Replacement extractor fan ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 15:15 (alan)<\/b>Quoted works <\/p>

01\/04\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52471","activity_ticket_id":"50289","ticket_reference":"HDT51370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows need balancing ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/03\/22","activity_end":"2022-03-14 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61850","activity_notes":"windows need balancing Description: We have recently inspected all the issues in the apartments and noticed that the double glazed windows in the both bedrooms don't close properly and it seems that the mechanism is not balanced. Can you please arrange someone to attend as soon as possible to get these fixed? Because of the construction across the road, the noise is pretty bad in the bedrooms there, so please let me know when someone can attend. ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 16:52 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 15:10 (alan)<\/b>Look at secondary glazing panel not openingBoth springs found to be broke and needs specialist contractor to look at<\/p>

24\/03\/2022 15:46 (sandra)<\/b>(Ticket Closed)<\/p>

24\/03\/2022 16:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2022 10:52 (sandra)<\/b>The top sashes of the secondary glazing in both bedrooms are faulty and have now been fixed closed and the bottom sashes are closed.These secondary glazing should not be opened as they are dangerous and should not attempt to be opened. <\/p>

29\/03\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52472","activity_ticket_id":"50290","ticket_reference":"HDT51371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14799 - Replacement dishwasher ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/03\/22","activity_end":"2022-03-15 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61851","activity_notes":"Replacement dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2022 14:56 (sandra)<\/b>We are looking to install the new dishwasher at Flat 4.3, 38 St. Martin's Lane on Tuesday, 29\/03 in the afternoon 12-6pm.<\/p>

29\/03\/2022 13:53 (travis)<\/b>Access for repair aid.<\/p>

29\/03\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52473","activity_ticket_id":"50291","ticket_reference":"HDT51372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 leaks from 6 into 4","ticket_address_1":"Flat 4, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/03\/22","activity_end":"2022-03-15 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61852","activity_notes":"2 leaks from 6 into 41.There has been another leak last night as per attached in the bathroom please could you urgently attend today.2.Please could you check the leak in the kitchen of flat 4, this has become worse since last attend. ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 09:37 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 14:59 (dan)<\/b>Unblocked and resealed shower tray x2<\/p>

15\/03\/2022 15:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52474","activity_ticket_id":"50292","ticket_reference":"HDT51373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement smoke alarm","ticket_address_1":"Flat B","ticket_address_2":"27a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1950","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1950","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/22","activity_end":"2022-03-15 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61853","activity_notes":"replacement smoke alarm","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 09:44 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 11:23 (alan)<\/b>Replace blown lamps and lamps that have gone dim in flat also ensure lamps in rooms are all same colour ie warm white. Order replacement ballast for bathroom mirror lights<\/p>

16\/03\/2022 10:56 (alan)<\/b>Install smoke alarm in main room <\/p>

16\/03\/2022 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52475","activity_ticket_id":"50293","ticket_reference":"HDT51374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower changes tempreature","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/22","activity_end":"2022-03-18 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61854","activity_notes":"shower changes temperaturePlease could you attend on Friday between 10.30-12pm.The tenant has an issue with the shower changing the temperature gauge is becoming loose and not catching on the dial.The tenant will be home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 09:46 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 07:09 (michaelk)<\/b>Attended site to investigate the shower for fluctuating temperatures and investigate sink tap. The shower has been passed back to cbre as this was only recently changed. The sink tap has been tightened underneath the sink correctly. 2hrs labour 95<\/p>

24\/03\/2022 08:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52476","activity_ticket_id":"50294","ticket_reference":"HDT51375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"escort contractors to property with ladders ","ticket_address_1":"58-60 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"58-60 Shaftesbury Avenue ","cs_id":"1951","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1951","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/03\/22","activity_end":"2022-03-22 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61855","activity_notes":"escort contractors to property with ladders I have copied in Reddans who I have requested by copy of this email to escort you and provide the ladder required to the rear of 58-60 Shaftesbury Ave for next Tuesday afternoon 3:30pm","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 09:50 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 15:31 (travis)<\/b>In attendance with ladder for surveyor.<\/p>

23\/03\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52477","activity_ticket_id":"50295","ticket_reference":"HDT51376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"It no longer gets hot during dry cycles. I had this issue when I first moved in back in September.","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/03\/22","activity_end":"2022-03-15 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61856","activity_notes":"It no longer gets hot during dry cycles. I had this issue when I first moved in back in September.","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2022 11:13 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 16:55 (sandra)<\/b>At the moment we can send an engineer out on Friday, 18\/03, between 10am and 2pm - please confirm at your earliest convenience, <\/p>

21\/03\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52478","activity_ticket_id":"50296","ticket_reference":"HDT51377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of hoover from electrical cupboard.","ticket_address_1":"25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Catherine Street ","cs_id":"1952","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1952","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/22","activity_end":"2022-03-15 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61857","activity_notes":"removal of hoover from electrical cupboard.","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 11:40 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 11:52 (alan)<\/b>Clear items from electrical cupboard<\/p>

15\/03\/2022 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52479","activity_ticket_id":"50297","ticket_reference":"HDT51378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2)There is a metal bar that separates the freezer and fridge that was glued before, but now it is sticking out, would it be possible to fix this as well","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/22","activity_end":"2022-03-15 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61858","activity_notes":"2)There is a metal bar that separates the freezer and fridge that was glued before, but now it is sticking out, would it be possible to fix this as wellTENANT HOME TODAY FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 11:49 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 15:49 (travis)<\/b>Refix of all loose\/removed metal kitchen cupboard door trims .<\/p>

15\/03\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52480","activity_ticket_id":"50298","ticket_reference":"HDT51379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not draining","ticket_address_1":"Flat 8, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House","cs_id":"1363","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1363","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/03\/22","activity_end":"2022-03-15 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61859","activity_notes":"washing machine not draining - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 12:36 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 15:00 (dan)<\/b>Removed washing machine and unblocked filter<\/p>

15\/03\/2022 15:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52481","activity_ticket_id":"50299","ticket_reference":"HDT51380","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"toilet flush not working and panels on floor in basement toilet ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/03\/22","activity_end":"2022-03-15 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61860","activity_notes":"toilet flush not working and panels on floor in basement toilet Basement mens toilet ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 12:55 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 15:01 (dan)<\/b>Reconnected flush valve and refitted panels<\/p>

15\/03\/2022 15:14 (sandra)<\/b>(Ticket Closed)<\/p>

16\/03\/2022 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/03\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

17\/03\/2022 07:15 (dan)<\/b>Pipework to cistern has been capped off by third party<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52482","activity_ticket_id":"50300","ticket_reference":"HDT51381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lamping required here ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/22","activity_end":"2022-03-15 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61861","activity_notes":"lamping required here can we attend here please and carry ut any lamping required","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 14:03 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 14:10 (alan)<\/b>Replace blown lamps in common parts and replace two faulty driver units to LED downlights on staircase <\/p>

16\/03\/2022 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52483","activity_ticket_id":"50301","ticket_reference":"HDT51382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14810 - Replacement TRV and valve to bedroom radiator ","ticket_address_1":"Flat 3","ticket_address_2":"61a Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1948","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1948","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/22","activity_end":"2022-03-15 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61862","activity_notes":"Replacement TRV and valve to bedroom radiator ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2022 08:49 (jane)<\/b>Please call 45 mins prior to arrival 07585 123179 the service operator representative will meet you there.Wednesday between 9:30 and 10am <\/p>

24\/03\/2022 07:38 (michaelk)<\/b>Attended site to change bedroom thermostatic radiator valve. Drained heating to complete work and left fully operational. 3 hrs labour plus parts. Total 155 ex vat.<\/p>

24\/03\/2022 08:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52484","activity_ticket_id":"50289","ticket_reference":"HDT51370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows need balancing ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/22","activity_end":"2022-03-15 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61863","activity_notes":"windows need balancing Description: We have recently inspected all the issues in the apartments and noticed that the double glazed windows in the both bedrooms don't close properly and it seems that the mechanism is not balanced. Can you please arrange someone to attend as soon as possible to get these fixed? Because of the construction across the road, the noise is pretty bad in the bedrooms there, so please let me know when someone can attend. ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 16:52 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 15:10 (alan)<\/b>Look at secondary glazing panel not openingBoth springs found to be broke and needs specialist contractor to look at<\/p>

24\/03\/2022 15:46 (sandra)<\/b>(Ticket Closed)<\/p>

24\/03\/2022 16:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2022 10:52 (sandra)<\/b>The top sashes of the secondary glazing in both bedrooms are faulty and have now been fixed closed and the bottom sashes are closed.These secondary glazing should not be opened as they are dangerous and should not attempt to be opened. <\/p>

29\/03\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52485","activity_ticket_id":"50302","ticket_reference":"HDT51383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year electrical Test ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/22","activity_end":"2022-03-15 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61864","activity_notes":"5 Year electrical Test ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 14:53 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 09:53 (alan)<\/b>Electrical inspection <\/p>

16\/03\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52486","activity_ticket_id":"50303","ticket_reference":"HDT51384","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Just check the main front door-Automatic- sometimes doesn't engage, Massive door. ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/03\/22","activity_end":"2022-03-15 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61865","activity_notes":"Just check the main front door-Automatic- sometimes doesn't engage, Massive door. ","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2022 15:52 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 12:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52487","activity_ticket_id":"50304","ticket_reference":"HDT51385","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To replace wooden slats in benches- Randall will need to show the engineer. Mercers walk","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/03\/22","activity_end":"2022-03-15 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61866","activity_notes":"To replace wooden slats in benches- Randall will need to show the engineer. Mercers walk","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 15:58 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 09:28 (travis)<\/b>Attended and surveyed the job.I will need one full day to complete this one,Will confirm which day with office.<\/p>

16\/03\/2022 09:38 (sandra)<\/b>details given to MR to order <\/p>

04\/05\/2022 11:20 (travis)<\/b>Replacement of wooden bench slats.<\/p>

04\/05\/2022 11:41 (sandra)<\/b>(Ticket Closed)<\/p>

05\/05\/2022 10:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/05\/2022 08:38 (dean)<\/b>Done 130.00<\/p>

06\/05\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52488","activity_ticket_id":"50305","ticket_reference":"HDT51386","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"toilet filling up and water not draining ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/03\/22","activity_end":"2022-03-15 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61867","activity_notes":"toilet filling up and water not draining ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 16:03 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 07:14 (dan)<\/b>Removed debris from cistern, rats have eaten through pan connector, customer contacting pest control<\/p>

17\/03\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52489","activity_ticket_id":"50306","ticket_reference":"HDT51387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in bathroom and leak on kitchen tap ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/22","activity_end":"2022-03-17 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61868","activity_notes":"lights in bathroom and leak on kitchen tap THURSDAY AT 8 AM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 16:46 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 07:31 (roy)<\/b>Replaced 2 x 12v bulbs<\/p>

23\/03\/2022 11:33 (dan)<\/b>New taps ordered<\/p>

23\/03\/2022 11:33 (dan)<\/b>New taps ordered<\/p>

23\/03\/2022 13:35 (jane)<\/b>Tap on order <\/p>

30\/03\/2022 11:28 (dan)<\/b>Replaced sink tap<\/p>

30\/03\/2022 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52490","activity_ticket_id":"50307","ticket_reference":"HDT51388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14812 - Flue seal replacement ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3, 38 St Martins Lane ","cs_id":"1758","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1758","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/22","activity_end":"2022-03-16 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61869","activity_notes":"Flue seal replacement ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 06:28 (michaelk)<\/b>Attended site to remove boiler flue and replace flue seals. Completed work and tested flue integrity on completion. Quoted work total 395 ex vat.<\/p>

25\/03\/2022 12:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52491","activity_ticket_id":"50308","ticket_reference":"HDT51389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing - Friday 18th ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/22","activity_end":"2022-03-16 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61870","activity_notes":"Full compliance testing - Friday 18th ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2022 10:22 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 09:30 (michaelk)<\/b>Completed compliance testing. 145<\/p>

31\/03\/2022 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52492","activity_ticket_id":"50288","ticket_reference":"HDT51369","ticket_client":"1961","client_name":"August Equity","ticket_title":"ethernet cable box has fallen through the floor ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/22","activity_end":"2022-03-16 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61871","activity_notes":"CAN YOU LOOK AT THIS ONE TODAY PLEASE ethernet cable box has fallen through the floor I tried calling but didnt manage to catch anyone is it possible to send someone over to have a look at something? There is an ethernet cable box that has fallen through the floor so needs fishing out and refitting Im on 07805044676 if you need to discuss ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 15:41 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 07:31 (alan)<\/b>Refix data point in floor box <\/p>

21\/03\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52493","activity_ticket_id":"50309","ticket_reference":"HDT51390","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"TR\/SW\/14811 - lock change","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/03\/22","activity_end":"2022-03-16 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61872","activity_notes":"lock change - let me know when you can attend. ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 10:06 (jane)<\/b>Locks expected on Monday 21st March <\/p>

21\/03\/2022 10:48 (travis)<\/b>Removal of old locks and new fb1 lock fitted.<\/p>

21\/03\/2022 13:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52494","activity_ticket_id":"50173","ticket_reference":"HDT51254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/03\/22","activity_end":"2022-03-16 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61873","activity_notes":"CLEARANCE AND GUTTER CLEAR40 TAVISTOCK TOP FLOOR OFFICE SIGNIUM","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2022 16:09 (System)<\/b>Ticket Created<\/p>

04\/03\/2022 16:05 (sandra)<\/b>Opera quarter.Access required.4, 25 Catherine st.B, 27 Catherine st.3, 31 Catherine st.6, 35 Catherine st.3, 17 Tavistock st.34, Tavistock st. Top floor office.3, 36 Tavistock st.40, Tavistock st. Top floor office.42, Tavistock st. Top floor office.30, Wellington st. Top floor office.6, 32 Wellington st.38, Wellington st. Town house.<\/p>

08\/03\/2022 09:17 (iain)<\/b>Roofs.<\/p>

09\/03\/2022 08:30 (iain)<\/b>Roofs.<\/p>

09\/03\/2022 14:25 (sandra)<\/b>Opera quarter - access still required Top floor office, 30 Wellington st. Security can't find keys.4, 25 Catherine st.6, 35 Catherine st.6, 32 Wellington st.<\/p>

09\/03\/2022 14:25 (sandra)<\/b>Second village will be collasium<\/p>

09\/03\/2022 14:26 (sandra)<\/b>9, 25 Garrick st.1 and 3, 13 Goodwins court.3, 26 Rose st.1st floor office, 44 Floral st.1 and 2, 77-78 St. Martins lane.4, 60 Chandos place.3, 61 Chandos place.Top floor flat, 48a Chandos place.5, 33 Cranbourne st.1, Goodwins house.5 and 6, 39 King st.Top floor office, 21 New Row.2, 8 New Row.2, 13 New Row.access required <\/p>

14\/03\/2022 15:40 (iain)<\/b>Roofs.<\/p>

14\/03\/2022 15:41 (iain)<\/b>Roofs.<\/p>

14\/03\/2022 15:41 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

21\/03\/2022 08:25 (iain)<\/b>Roofs.<\/p>

23\/03\/2022 07:12 (iain)<\/b>Roofs.<\/p>

23\/03\/2022 07:12 (iain)<\/b>Roofs.<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs.<\/p>

25\/03\/2022 13:17 (iain)<\/b>Roofs.<\/p>

29\/03\/2022 12:03 (iain)<\/b>Roofs.<\/p>

01\/04\/2022 12:27 (iain)<\/b>Roofs.<\/p>

01\/04\/2022 12:27 (iain)<\/b>Roofs.<\/p>

04\/04\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52495","activity_ticket_id":"50310","ticket_reference":"HDT51391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator and smell - Thursday between 10 - 12pm with keys ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/22","activity_end":"2022-03-16 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61874","activity_notes":"Please could you attend on Thursday\/tomorrow between 10-12pm.WITH KEYS 1) The towel radiator in the guest bathroom is leaking slightly. 2) There is a "weird" smell in the guest bedroom which I suspect comes from the AC or VMC. ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2022 12:46 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 08:04 (michaelk)<\/b>Attended site to investigate reported issues. The leak to the towel rail wasn't visible, however all joints to both towel rails have been tightened. We have investigated the smell and possible link to the ventilation fans. No problems were found. 2hrs labour 95<\/p>

18\/03\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52496","activity_ticket_id":"50299","ticket_reference":"HDT51380","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"toilet flush not working and panels on floor in basement toilet ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/03\/22","activity_end":"2022-03-16 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61875","activity_notes":"toilet flush still not working ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 12:55 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 15:01 (dan)<\/b>Reconnected flush valve and refitted panels<\/p>

15\/03\/2022 15:14 (sandra)<\/b>(Ticket Closed)<\/p>

16\/03\/2022 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/03\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

17\/03\/2022 07:15 (dan)<\/b>Pipework to cistern has been capped off by third party<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52497","activity_ticket_id":"50311","ticket_reference":"HDT51392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water - tenant home today from 2 - 5pm ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1136","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1136","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/22","activity_end":"2022-03-16 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61876","activity_notes":" no hot water - tenant home today from 2 - 5pm ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2022 14:07 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 16:54 (roy)<\/b>Pressure on 0.1 bar.Increased to 1.2 bar and all ok.Could not find any leak on systemLeft everything working<\/p>

16\/03\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52498","activity_ticket_id":"50312","ticket_reference":"HDT51393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14808 - 4No replacement emergency lights on rear staircase ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/22","activity_end":"2022-03-16 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61877","activity_notes":"4No replacement emergency lights on rear staircase ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 13:11 (alan)<\/b>Replace 4 emergency light fittings on rear staircase and batteries packs for down lights on front staircase <\/p>

24\/03\/2022 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52499","activity_ticket_id":"50313","ticket_reference":"HDT51394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"full compliance test ","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/22","activity_end":"2022-04-11 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61878","activity_notes":"full compliance test - 11th April ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2022 16:28 (System)<\/b>Ticket Created<\/p>

11\/04\/2022 10:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/04\/2022 13:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52500","activity_ticket_id":"50314","ticket_reference":"HDT51395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14783 - Replacement light fittings","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/22","activity_end":"2022-03-30 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61879","activity_notes":"Replacement light fittings - can you order these straight away please Wednesday 30th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 15:05 (sandra)<\/b>booked Wednesday 30th <\/p>

30\/03\/2022 13:36 (roy)<\/b>Replaced 5 x no undercoated light fittings<\/p>

30\/03\/2022 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52501","activity_ticket_id":"50315","ticket_reference":"HDT51396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant reported the dryer mode is not heating.- washer\/dryer","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/03\/22","activity_end":"2022-03-17 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61880","activity_notes":"Tenant reported the dryer mode is not heating.- washer\/dryer","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2022 09:57 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 11:10 (sandra)<\/b>access Wednesday 23rd 12 - 4pm <\/p>

23\/03\/2022 13:28 (roy)<\/b>With Repair Aid<\/p>

07\/04\/2022 08:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52502","activity_ticket_id":"50268","ticket_reference":"HDT51349","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/22","activity_end":"2022-03-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61881","activity_notes":"list of works WEDNESDAY 23RD MARCH -Back of House Cold section printer cables and extension to be fixed neatly in place, to go around the corner where the rice cookers areFly-killers to be installed, one ground floor above the electric appliances shelves close to the lift, one on first floor BOH to replace the old one (the new one is in a box in the comms-room in the basement). Also, the Fly-killer on ground floor, close to the walking fridge door, needs an extension cable to the plug above the sink, to be fixed neatly.Lift intercom phones to be fixed between GF and 1st floor.Front of House ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 09:01 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 15:17 (travis)<\/b>Most works done, awaiting metal cctv signage and ball lock for 1st fl plant room,both on order.The basement level lock is a electromagnetic type so would require our access guy.<\/p>

24\/03\/2022 14:01 (jane)<\/b>Mortice lock on order <\/p>

25\/03\/2022 05:19 (alan)<\/b>List of works Replace faulty MCB in 1st floor distribution board Unable to install new fly killer in ground floor kitchen as client could not find it, client to rebook once they have located it<\/p>

29\/03\/2022 13:02 (travis)<\/b>Returned and fitted boiler room budget lock.Need to return to fit cctv signage once delivered.<\/p>

30\/03\/2022 13:30 (jane)<\/b>Sign on order <\/p>

01\/04\/2022 10:05 (travis)<\/b>Attended and completed list of works by fitting cctv signage to main door.<\/p>

04\/04\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 12:59 (sandra)<\/b>PK couldnt fix lock need a lock smith <\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52503","activity_ticket_id":"50268","ticket_reference":"HDT51349","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/03\/22","activity_end":"2022-03-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61882","activity_notes":"list of works WEDNESDAY 23RD -Back of House Ground floor corner sink faucet to be thight-screwed in (is tilting at the moment)The brooms holder underneath the fly killer on GF needs lowering of about 20cm, and the hold holes to be filled with black fillerFew metal hangers to be installed in the changing room, while waiting for a more permanent solution there.Front of House CCTV Sticker on door (council requested)-ZOKU door gap-ZOKU bar wooden door stuck for service-ZOKU bar extension inconsistent size-ZOKU plug board loose-ZOKU hidden waiter station door-ZOKU data room lock replace-Reception drawer handles loose-First floor mens toilet missing paper hand towel box-First floor plumbing room lock missing-Manager room celling wooden piece missing-First floor back kitchen stair metal cover replace","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 09:01 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 15:17 (travis)<\/b>Most works done, awaiting metal cctv signage and ball lock for 1st fl plant room,both on order.The basement level lock is a electromagnetic type so would require our access guy.<\/p>

24\/03\/2022 14:01 (jane)<\/b>Mortice lock on order <\/p>

25\/03\/2022 05:19 (alan)<\/b>List of works Replace faulty MCB in 1st floor distribution board Unable to install new fly killer in ground floor kitchen as client could not find it, client to rebook once they have located it<\/p>

29\/03\/2022 13:02 (travis)<\/b>Returned and fitted boiler room budget lock.Need to return to fit cctv signage once delivered.<\/p>

30\/03\/2022 13:30 (jane)<\/b>Sign on order <\/p>

01\/04\/2022 10:05 (travis)<\/b>Attended and completed list of works by fitting cctv signage to main door.<\/p>

04\/04\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 12:59 (sandra)<\/b>PK couldnt fix lock need a lock smith <\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52504","activity_ticket_id":"50249","ticket_reference":"HDT51330","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"DW\/SW\/14757 - replacement shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"818","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"818","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/05\/22","activity_end":"2022-05-19 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61883","activity_notes":"replacement shower 19th May at 9am ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 12:36 (travis)<\/b>To be rescheduled.<\/p>

04\/04\/2022 13:26 (dan)<\/b>Works incomplete, report submitted<\/p>

04\/04\/2022 14:37 (sandra)<\/b>DONT KNOW WHO WILL BE PAYING FOR THE DAY WORKS <\/p>

05\/04\/2022 10:53 (sandra)<\/b>pre booked for 22nd April. Waiting confirmation from client <\/p>

20\/04\/2022 12:43 (sandra)<\/b>waiting on site visit from Kim to see where stopcock can be fitted before shower can be fitted <\/p>

05\/05\/2022 10:15 (sandra)<\/b>waiting on dates to fit new shower <\/p>

19\/05\/2022 15:32 (travis)<\/b>Bathroom works.<\/p>

19\/05\/2022 15:57 (dan)<\/b>Carried out quoted works<\/p>

19\/05\/2022 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52505","activity_ticket_id":"50249","ticket_reference":"HDT51330","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"DW\/SW\/14757 - replacement shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"818","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"818","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/05\/22","activity_end":"2022-05-19 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61884","activity_notes":"replacement shower 19th May at 9am ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 12:36 (travis)<\/b>To be rescheduled.<\/p>

04\/04\/2022 13:26 (dan)<\/b>Works incomplete, report submitted<\/p>

04\/04\/2022 14:37 (sandra)<\/b>DONT KNOW WHO WILL BE PAYING FOR THE DAY WORKS <\/p>

05\/04\/2022 10:53 (sandra)<\/b>pre booked for 22nd April. Waiting confirmation from client <\/p>

20\/04\/2022 12:43 (sandra)<\/b>waiting on site visit from Kim to see where stopcock can be fitted before shower can be fitted <\/p>

05\/05\/2022 10:15 (sandra)<\/b>waiting on dates to fit new shower <\/p>

19\/05\/2022 15:32 (travis)<\/b>Bathroom works.<\/p>

19\/05\/2022 15:57 (dan)<\/b>Carried out quoted works<\/p>

19\/05\/2022 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52506","activity_ticket_id":"50316","ticket_reference":"HDT51397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you attend today, the water from the toilet tank is going continually. Tenant is home to provide access.","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1955","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1955","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/03\/22","activity_end":"2022-03-17 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61885","activity_notes":"Please could you attend today, the water from the toilet tank is going continually.Tenant is home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 10:14 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 15:18 (dan)<\/b>Supplied and fitted new flush valve<\/p>

17\/03\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52507","activity_ticket_id":"50317","ticket_reference":"HDT51398","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"clear roof above Flat 1 - keys from office ","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/03\/22","activity_end":"2022-03-17 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61886","activity_notes":"clear roof above Flat 1 - keys from office ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 10:27 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>

21\/03\/2022 07:46 (dan)<\/b>Roof maintenance<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52508","activity_ticket_id":"50319","ticket_reference":"HDT51400","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"DS\/JH\/14815 - Redecoration works ","ticket_address_1":"Flat 30, Heron Place ","ticket_address_2":"9 Thayer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 3JL","cs_address_1":"Flat 30, Heron Place ","cs_id":"1494","cs_address_2":"9 Thayer Street ","cs_town":"London","cs_postcode":"W1U 3JL","ticket_client_site":"1494","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/03\/22","activity_end":"2022-03-17 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61887","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 13:23 (dean)<\/b>Done 260.00<\/p>

04\/05\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52509","activity_ticket_id":"50320","ticket_reference":"HDT51401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14816 - Repairs to heating system ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/22","activity_end":"2022-03-17 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61888","activity_notes":"Repairs to heating system ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 07:23 (michaelk)<\/b>Attended site to carry out quoted repair works to heating system. Completed work and left fully operational. 4hrs labour plus parts total 205 ex vat.<\/p>

24\/03\/2022 08:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52510","activity_ticket_id":"50321","ticket_reference":"HDT51402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven glass door is loose","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/03\/22","activity_end":"2022-03-17 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61889","activity_notes":"oven glass door is loose","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2022 11:42 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 10:23 (sandra)<\/b>wednesday 23\/3<\/p>

21\/03\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52511","activity_ticket_id":"50322","ticket_reference":"HDT51403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year Fixed Wiring Test","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/22","activity_end":"2022-03-17 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61890","activity_notes":"5 year Fixed Wiring Test for Monday ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 11:57 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 14:45 (alan)<\/b>Electrical inspection <\/p>

25\/03\/2022 14:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52512","activity_ticket_id":"50323","ticket_reference":"HDT51404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please uncover all communal smoke heads at 10 Charlotte Street. Photo attached. Front door code is 1606","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Charlotte Street ","cs_id":"1958","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1958","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/22","activity_end":"2022-03-17 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61891","activity_notes":"Please uncover all communal smoke heads at 10 Charlotte Street. Photo attached. Front door code is 1606","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 12:49 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 13:21 (alan)<\/b>Uncover all smoke detectors in common parts<\/p>

17\/03\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52513","activity_ticket_id":"50324","ticket_reference":"HDT51405","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"The lavatory in my bathroom does not flush properly- TENANT HOME THIS AFTERNOON","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/03\/22","activity_end":"2022-03-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61892","activity_notes":"The lavatory in my bathroom does not flush properly- TENANT HOME THIS AFTERNOON","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 13:30 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 15:19 (dan)<\/b>Replaced faulty inlet valve on toilet cistern<\/p>

17\/03\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52514","activity_ticket_id":"50295","ticket_reference":"HDT51376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"It no longer gets hot during dry cycles. I had this issue when I first moved in back in September.","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/03\/22","activity_end":"2022-03-17 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61893","activity_notes":"collect keys and Repairaid will call you between 10 - 2pm if tenant is not at home - Friday ","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2022 11:13 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 16:55 (sandra)<\/b>At the moment we can send an engineer out on Friday, 18\/03, between 10am and 2pm - please confirm at your earliest convenience, <\/p>

21\/03\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52515","activity_ticket_id":"50325","ticket_reference":"HDT51406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To block up letter box ","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/03\/22","activity_end":"2022-03-17 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61894","activity_notes":"To block up letter box ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 14:47 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 08:45 (travis)<\/b>Cover letter box.<\/p>

18\/03\/2022 10:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52516","activity_ticket_id":"50326","ticket_reference":"HDT51407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose toilet seat ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1089","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1089","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/03\/22","activity_end":"2022-03-17 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61895","activity_notes":"loose toilet seat - common parts ","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2022 14:48 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>

27\/05\/2022 11:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/05\/2022 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52517","activity_ticket_id":"49800","ticket_reference":"HDT50881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test (23\/03\/2022)","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place ","cs_id":"1706","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1706","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/22","activity_end":"2022-03-17 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61896","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2022 11:56 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 14:50 (sandra)<\/b>(Ticket Closed)<\/p>

17\/03\/2022 14:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/03\/2022 14:56 (alan)<\/b>Electrical inspection <\/p>

17\/03\/2022 16:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52518","activity_ticket_id":"50327","ticket_reference":"HDT51408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating cannot be turned ","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1610","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1610","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/22","activity_end":"2022-03-17 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61897","activity_notes":"heating cannot be turned tenant home ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 15:09 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 08:15 (michaelk)<\/b>Attended site to investigate reported temperature issues to the upstairs bedroom. The manifold was found to be working correctly with no heating demand. Temperature of the upstairs bedroom was recorded at 26c, which is being caused by the flat design.I have instructed the tenant how to control the heating Temperature from the boiler, 2hrs labour 95.<\/p>

18\/03\/2022 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52519","activity_ticket_id":"50328","ticket_reference":"HDT51409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please change the locks for the empty 4th floor office at 11-13 Charlotte Street and leave 3 keys with security at Kingly Court. Front door code is 7979*","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/03\/22","activity_end":"2022-03-17 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61898","activity_notes":"Please change the locks for the empty 4th floor office at 11-13 Charlotte Street and leave 3 keys with security at Kingly Court. Front door code is 7979*","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 15:31 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 11:26 (travis)<\/b>Drill out and replacement of euro office door lock.<\/p>

18\/03\/2022 11:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52520","activity_ticket_id":"50329","ticket_reference":"HDT51410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DW\/JH\/14819 - Replacement bathroom tap ","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/03\/22","activity_end":"2022-03-17 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61899","activity_notes":"Replacement bathroom tap ordered from Golders Green ","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52521","activity_ticket_id":"50330","ticket_reference":"HDT51411","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"2nd floor toilet blocked and overflowing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/03\/22","activity_end":"2022-03-17 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61900","activity_notes":"2nd floor toilet blocked and overflowing ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 15:53 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 11:31 (dan)<\/b>Rodded through pans, checked all floors<\/p>

18\/03\/2022 11:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52522","activity_ticket_id":"50331","ticket_reference":"HDT51412","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/SW\/14817 - high level light replacement and investigation of Balcony lights above Dishoom","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Slingsby Place ","cs_id":"1986","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1986","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/22","activity_end":"2022-03-17 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61901","activity_notes":"high level light replacement and investigation of Balcony lights above Dishoom","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2022 21:04 (alan)<\/b>Refit data point in floor box<\/p>

13\/04\/2022 15:58 (travis)<\/b>High level lights.<\/p>

14\/04\/2022 15:25 (alan)<\/b>Quoted works <\/p>

14\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2022 09:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/10\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52523","activity_ticket_id":"50224","ticket_reference":"HDT51305","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"replacement window stay","ticket_address_1":"Flat 7","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1906","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"1906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/22","activity_end":"2022-03-17 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61902","activity_notes":"replacement window stay - deliver to Kim once Alan has given it to you","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2022 10:30 (System)<\/b>Ticket Created<\/p>

08\/03\/2022 10:31 (sandra)<\/b>180 agreed. <\/p>

09\/03\/2022 10:09 (sandra)<\/b>ordered part <\/p>

23\/03\/2022 14:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52524","activity_ticket_id":"50332","ticket_reference":"HDT51413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights above signage at Wan Chi Corner has gone out ","ticket_address_1":"2-3 Gerrards Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2-3 Gerrards Street ","cs_id":"1959","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1959","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/22","activity_end":"2022-03-17 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61903","activity_notes":"lights above signage at Wan Chi Corner has gone out can you let Michael Moore know the problem","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 16:40 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 13:28 (roy)<\/b>With Alan<\/p>

29\/03\/2022 08:19 (alan)<\/b>Investigate outside lights not working, fittings found to be supplied from the tenants distribution boardOn testing it was found that 5 out of the 7 LED building uplighters are not working The 5 fittings will need to be replaced as they are sealed units that cannot be repaired Quote to follow <\/p>

29\/03\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52525","activity_ticket_id":"50333","ticket_reference":"HDT51414","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"We had the pest control come and examine the problem. However, the rats chewed through the drain pipe in the woman\u00e2\u20ac\u2122s toilet and is causing some flooding downstairs therefore we need the pipe fixed. ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/04\/22","activity_end":"2022-04-05 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61904","activity_notes":"BOOKED FOR TUESDAY 5TH 9AM TO FIX THE PIPEWORK - PEST CONTROL HAVE BEEN We had the pest control come and examine the problem. However, the rats chewed through the drain pipe in the womans toilet and is causing some flooding downstairs therefore we need the pipe fixed. ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2022 11:11 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 12:00 (sandra)<\/b>(Placed On Hold) outside pipe has to be fixed first. so on hold until landlord has this done <\/p>

01\/04\/2022 14:14 (sandra)<\/b>(Removed from on-hold)<\/p>

05\/04\/2022 14:36 (dan)<\/b>Replaced and wrapped pan connector<\/p>

05\/04\/2022 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52526","activity_ticket_id":"50334","ticket_reference":"HDT51415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water not working ","ticket_address_1":"Flat 1, 9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1760","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/22","activity_end":"2022-03-18 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61905","activity_notes":"hot water not working - collect keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2022 11:13 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 07:19 (michaelk)<\/b>Attended site to investigate hot water fault. Found electrical cables damaged supplying both timers. Replaced cables and left fully operational. 2hrs labour 95.<\/p>

24\/03\/2022 08:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52527","activity_ticket_id":"50335","ticket_reference":"HDT51416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace MJMAPP lift signage inside the passenger lift with a CBRE plaque. Photos attached. Front door code is 7979*","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/03\/22","activity_end":"2022-03-18 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61906","activity_notes":"Replace MJMAPP lift signage inside the passenger lift with a CBRE plaque. Photos attached. Front door code is 7979*","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2022 11:16 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 13:30 (travis)<\/b>Removal of old signage in lift car and replacement with CBRE signage.<\/p>

18\/03\/2022 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52528","activity_ticket_id":"50279","ticket_reference":"HDT51360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1294","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1294","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/03\/22","activity_end":"2022-03-18 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61907","activity_notes":"TODAY WITH KEYS Please could you fit correctly the fridge freezer cabinet which is lose and coming away from the wall. The tenant is worried when the fridge is open it may fall.","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 11:57 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 07:50 (michaelk)<\/b>Attended site to investigate reported issues. Timeswitch to boiler and thermostat are not controlling properly, we have instructed tenant how to control whilst waiting for replacement controller. Bath tap diverter is also broken and requires changing. We Jane ordered both. 2hrs labour 95.<\/p>

15\/03\/2022 11:26 (alan)<\/b>Replace blown and dim lamps throughout flat as needed Ensure all lamps all same colour in each room i.e. warm white Order replacement ballast for bathroom mirror lights<\/p>

16\/03\/2022 10:58 (alan)<\/b>Return to site and replace faulty ballast for bathroom mirror light<\/p>

16\/03\/2022 12:47 (michaelk)<\/b>Attended site to replace faulty heating controls, as reported. Installed new wireless honeywell thermostat\/timer and programmed. Left system running fully operational, 3hrs labour plus parts 239.99 ex vat.<\/p>

18\/03\/2022 15:44 (travis)<\/b>Refit larder unit.<\/p>

25\/03\/2022 10:15 (sandra)<\/b>Over the past few days Ive observed that the boiler appears to be running constantly regardless of thermostat setting. Theres a pumping and gurgling noise 24\/7 which is new since the replacement thermostat was installed.please look at this issue on 25th as well <\/p>

28\/03\/2022 07:50 (michaelk)<\/b>Attended site to investigate boiler controls and to replace tap diverter. Found boiler pump control to the pcb, stuck on. Removed wiring and cleaned connections which resolved the issue. Tap diverter however was not able to be replaced. The two types that we tried to retro fit weren't compatible. The only way to resolve the issue would be to change the bath taps, which are not easily assessable. 2hrs labour 95<\/p>

28\/03\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 12:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/04\/2022 15:01 (sandra)<\/b>Deepa advised to leave bath taps. Returning today with keys to look at the Thermostat <\/p>

04\/04\/2022 10:21 (sandra)<\/b>new circuit board for the boiler is on order and being delivered Tuesday <\/p>

06\/04\/2022 11:49 (michaelk)<\/b>Attended site to supply and fit replacement pcb to worcester boiler. Removed existing and changed with an upgraded board. Tested fan and pump run on times on completion and left fully operational. 4 hrs labour plus parts, total 369.99 ex vat<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Attended site to supply and fit replacement pcb to worcester boiler. Removed existing and changed with an upgraded board. Tested fan and pump run on times on completion and left fully operational. 4 hrs labour plus parts<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Attended site to replace faulty heating controls, as reported. Installed new wireless honeywell thermostat\/timer and programmed. Left system running fully operational<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Return to site and replace faulty ballast for bathroom mirror light<\/p>

06\/04\/2022 12:05 (sandra)<\/b>Attended site to investigate boiler controls and to replace tap diverter. Found boiler pump control to the pcb, stuck on. Removed wiring and cleaned connections which resolved the issue. Tap diverter however was not able to be replaced. The two types that we tried to retro fit weren't compatible. The only way to resolve the issue would be to change the bath taps, which are not easily assessable<\/p>

28\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52529","activity_ticket_id":"50336","ticket_reference":"HDT51417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bedroom heating not working again ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1377","cs_address_2":"60a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1377","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/22","activity_end":"2022-03-18 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61908","activity_notes":"bedroom heating not working again -","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2022 12:36 (System)<\/b>Ticket Created<\/p>

18\/03\/2022 16:19 (michaelk)<\/b>Attended site again to reported radiator in the bedroom not working. As explained previously, the radiator is the last on the circuit and we have already tried balancing. The circulation was again tested and within 9 mins from startup, the radiator was practically at full working temperature and was only the very last return section which was left. I my opinion the radiators are all working fully operational. 2hrs labour 95.<\/p>

18\/03\/2022 16:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52530","activity_ticket_id":"50293","ticket_reference":"HDT51374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower changes tempreature","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/03\/22","activity_end":"2022-03-18 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61909","activity_notes":"handrail needs attention - please remove rope handrail completely, make good and touch up","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2022 09:46 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 07:09 (michaelk)<\/b>Attended site to investigate the shower for fluctuating temperatures and investigate sink tap. The shower has been passed back to cbre as this was only recently changed. The sink tap has been tightened underneath the sink correctly. 2hrs labour 95<\/p>

24\/03\/2022 08:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52531","activity_ticket_id":"50337","ticket_reference":"HDT51418","ticket_client":"2131","client_name":"Lancaster Gate Hotel ","ticket_title":"Blocked manhole ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"66 Lancaster Gate","cs_id":"1961","cs_address_2":"","cs_town":"London","cs_postcode":"W2 3NA","ticket_client_site":"1961","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/03\/22","activity_end":"2022-03-18 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61910","activity_notes":"Blocked manhole ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2022 15:49 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 07:44 (dan)<\/b>Cleared blockage to interceptor<\/p>

21\/03\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52532","activity_ticket_id":"50338","ticket_reference":"HDT51419","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/14813 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20 Canada Square - ECC DR","cs_id":"1954","cs_address_2":"Canary Wharf","cs_town":"London","cs_postcode":"E14 5NN","ticket_client_site":"1954","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/03\/22","activity_end":"2022-03-18 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61911","activity_notes":"Redecoration works Thursday and Friday next week (24th and 25th)","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2022 16:15 (jane)<\/b>For Thursday 24th March and Friday 25th March <\/p>

22\/03\/2022 10:21 (jane)<\/b>RAL 9002 Off White Diamond Matt. <\/p>

25\/03\/2022 13:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52533","activity_ticket_id":"50339","ticket_reference":"HDT51420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/22","activity_end":"2022-03-21 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61912","activity_notes":"emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2022 09:01 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52534","activity_ticket_id":"50341","ticket_reference":"HDT51422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove paint from electric riser cupboard on the ground floor. Cupboard is unlocked. Front door code is 7979*. Photos attached","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/22","activity_end":"2022-03-21 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61913","activity_notes":"Remove paint from electric riser cupboard on the ground floor. Cupboard is unlocked. Front door code is 7979*. Photos attached","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 09:08 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 11:04 (travis)<\/b>Collection of paints from electrical cupboard and disposal to rear of office.<\/p>

21\/03\/2022 13:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52535","activity_ticket_id":"50342","ticket_reference":"HDT51423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - door leading to roof cant be opened ","ticket_address_1":"Flat 3.03","ticket_address_2":"8 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1944","cs_address_2":"8 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1944","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/22","activity_end":"2022-03-21 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61914","activity_notes":"emergency call out - electrical door leading to the roof top terrace buttons to open and close the door do not respond main living area","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2022 09:17 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52536","activity_ticket_id":"50343","ticket_reference":"HDT51424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical door leading to the roof top terrace buttons to open and close the door do not respond main living area","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"1944","cs_address_2":"8 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1944","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"21\/03\/22","activity_end":"2022-03-21 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61915","activity_notes":"HDT51423 Follow-Upelectrical door leading to the roof top terrace buttons to open and close the door do not respond main living area","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2022 14:12 (alan)<\/b>Replace faulty dimmer module for kitchen lightsReset all heating controllers and leave set up in manual modeLook at electric window unable to repair specialist needed<\/p>

13\/04\/2022 15:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52537","activity_ticket_id":"50344","ticket_reference":"HDT51425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washing machine is leaking from the door when in use. It's not a lot of water, but it is still leaking from the door.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/03\/22","activity_end":"2022-03-21 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61916","activity_notes":"The washing machine is leaking from the door when in use. It's not a lot of water, but it is still leaking from the door.","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2022 10:24 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 10:24 (sandra)<\/b>W1D 6LS<\/p>

22\/03\/2022 12:30 (sandra)<\/b>wednesday 12 - 6pm <\/p>

23\/03\/2022 13:29 (roy)<\/b>With Repair Aid<\/p>

24\/03\/2022 14:23 (sandra)<\/b> 113.94 new clamp ordered <\/p>

04\/04\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52538","activity_ticket_id":"50347","ticket_reference":"HDT51428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/22","activity_end":"2022-03-21 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61917","activity_notes":"list of works 1)there is wet pool of water in the guest bathroom. Theres a pool of water on top of the under-sink drawer unit.2)blocked sink in master bathroom3) one of the new item which is a lose part of the kitchen counter under the cooker that fell off this morning a saw and piece of wood which weve placed in the front bedroom- please remove Keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 11:17 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 14:42 (travis)<\/b>List of works,Unblocked ensuite basin,Main bathroom basin tap broken (leaking),turned off hot water connection and passed details of tap to Danny to order new.Refitted section of marble worktop in front of oven.<\/p>

29\/03\/2022 09:27 (jane)<\/b>Tap on order, being delivered Wednesday 30th March <\/p>

01\/04\/2022 12:41 (dan)<\/b>Supplied and fitted replacement basin tap, replaced faulty isolation valve, removed temp supports from worktop<\/p>

01\/04\/2022 12:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52539","activity_ticket_id":"50346","ticket_reference":"HDT51427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"noisy extractor fan ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/22","activity_end":"2022-03-21 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61918","activity_notes":"noisy extractor fan - tomorrow The on-suite bathroom in the first room on the left at the top of the stairs. Thinks the extractor fan needs replacing as every time the extractor fan is on, it makes a very loud noise. This is disturbing for the tenants as it keeps them and the room next to them awake, so they have had to turn it off for now. Tenant has advised this is not urgent but needs looking at. ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 10:33 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 13:05 (alan)<\/b>Unable to get access to Ensuite bathroom as tenant has locked room Arrange room to be left unlocked and to return tomorrow<\/p>

24\/03\/2022 07:14 (alan)<\/b>Return to site and replace faulty fan in on suite <\/p>

24\/03\/2022 08:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52540","activity_ticket_id":"50343","ticket_reference":"HDT51424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical door leading to the roof top terrace buttons to open and close the door do not respond main living area","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"1944","cs_address_2":"8 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1944","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/22","activity_end":"2022-03-21 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61919","activity_notes":"HDT51423 Follow-Up11-3pm on Tuesday -Heating controller could not operate.","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2022 14:12 (alan)<\/b>Replace faulty dimmer module for kitchen lightsReset all heating controllers and leave set up in manual modeLook at electric window unable to repair specialist needed<\/p>

13\/04\/2022 15:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52541","activity_ticket_id":"50343","ticket_reference":"HDT51424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical door leading to the roof top terrace buttons to open and close the door do not respond main living area","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.03","cs_id":"1944","cs_address_2":"8 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1944","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/22","activity_end":"2022-03-21 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61920","activity_notes":"TUESDAY 11 - 3 electrical door leading to the roof top terrace buttons to open and close the door do not respond main living area-dimmer switch failed again","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 14:12 (alan)<\/b>Replace faulty dimmer module for kitchen lightsReset all heating controllers and leave set up in manual modeLook at electric window unable to repair specialist needed<\/p>

13\/04\/2022 15:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52542","activity_ticket_id":"50348","ticket_reference":"HDT51429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/22","activity_end":"2022-03-21 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61921","activity_notes":"list of works TUESDAY 11 AM A kitchen cabinet door just had the hinges come off the base, so I cannot really open it.Also my shades for the living room finally arrived. Could Reddan help me with the door and install (exchange really) the shades?","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 12:43 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 11:42 (travis)<\/b>Repairs to boiler cupboard doors.Alan will need to attend to replace living room shades\/fittings X3.<\/p>

25\/03\/2022 05:21 (alan)<\/b>Replace lamp holders on 3 lights in main room to fit new lamp shades <\/p>

25\/03\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52543","activity_ticket_id":"50345","ticket_reference":"HDT51426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can someone attend to the shower door that has come out of it\u00e2\u20ac\u2122s tracks?","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1962","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1962","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/22","activity_end":"2022-03-21 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61922","activity_notes":"Please can someone attend to the shower door that has come out of its tracks?KEYS INCASE NO ONE IS AT HOME ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 10:29 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 13:00 (travis)<\/b>Attended and overhauled the top runners to sliding shower door.The door works fine although a bottom retaining bracket is missing,if this is to be sourced and fitted,I would need the name of the shower to obtain the correct part,this is a relatively new fit out so hoping the managing agents would have the details.<\/p>

22\/03\/2022 13:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52544","activity_ticket_id":"50340","ticket_reference":"HDT51421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/22","activity_end":"2022-03-21 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61923","activity_notes":"CAN YOU GO AT 4 TO THIS ONE ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 09:43 (roy)<\/b>Revisited but numerous problems.Has not leaked since the weekend and has had two different people in there.1) Missing floor grout outside shower 2) Tiles blown on right hand side 3) Door needs lifting 4) Shower tray is not level.(Possible timber suport under tray is rotten<\/p>

25\/03\/2022 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52545","activity_ticket_id":"50349","ticket_reference":"HDT51430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14645 - investigate water ingress and repair ","ticket_address_1":"12 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"12 Little Newport Street ","cs_id":"1730","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1730","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/22","activity_end":"2022-03-21 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61924","activity_notes":"To allow to attend the above site with all necessary plant and materials.To set up barriers\/cones. Prepare existing step front plinth. supply and fit new 6mm ply on to existing andscribe into floor.Apply 1No: prime coat to newly installed timber followed by 2No: colour-match top coats.To also allow to set up ladders and investigate cause of water ingress to shop. To carry out any minormaintenance works whilst on site.For major defects identified, a further report will be submitted with associated costings.","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2022 14:59 (travis)<\/b>Plinth works.<\/p>

23\/03\/2022 14:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52546","activity_ticket_id":"50349","ticket_reference":"HDT51430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14645 - investigate water ingress and repair ","ticket_address_1":"12 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"12 Little Newport Street ","cs_id":"1730","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1730","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/03\/22","activity_end":"2022-03-21 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61925","activity_notes":"To allow to attend the above site with all necessary plant and materials.To set up barriers\/cones. Prepare existing step front plinth. supply and fit new 6mm ply on to existing andscribe into floor.Apply 1No: prime coat to newly installed timber followed by 2No: colour-match top coats.To also allow to set up ladders and investigate cause of water ingress to shop. To carry out any minormaintenance works whilst on site.For major defects identified, a further report will be submitted with associated costings.","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2022 14:59 (travis)<\/b>Plinth works.<\/p>

23\/03\/2022 14:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52547","activity_ticket_id":"50350","ticket_reference":"HDT51431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety testing without PAT Test - Friday Am ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/22","activity_end":"2022-04-25 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61926","activity_notes":"Gas Safety testing without PAT Test - ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 16:42 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 13:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/04\/2022 13:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52548","activity_ticket_id":"50351","ticket_reference":"HDT51432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (No PAT) 1st April ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1591","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1591","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/22","activity_end":"2022-04-05 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61927","activity_notes":"Gas compliance testing (No PAT) 5th April ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 16:43 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 11:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/04\/2022 15:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52549","activity_ticket_id":"50352","ticket_reference":"HDT51433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (No PAT) 1st April ","ticket_address_1":"Flat 1.2","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"1963","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1963","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/22","activity_end":"2022-04-05 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61928","activity_notes":"Gas compliance testing (No PAT) 5th April ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 16:45 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 11:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/04\/2022 15:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52550","activity_ticket_id":"50353","ticket_reference":"HDT51434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (No PAT) 1st April ","ticket_address_1":"Flat 3","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/22","activity_end":"2022-04-05 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61929","activity_notes":"Gas compliance testing (No PAT) 5th April ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 16:46 (System)<\/b>Ticket Created<\/p>

08\/04\/2022 13:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/04\/2022 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52551","activity_ticket_id":"50354","ticket_reference":"HDT51435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (No PAT) 26th April ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/22","activity_end":"2022-04-26 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61930","activity_notes":"Gas compliance testing (No PAT) 26 April ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 16:48 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 21:03 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/04\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52552","activity_ticket_id":"50355","ticket_reference":"HDT51436","ticket_client":"2100","client_name":"Notes Coffee Roasters & Bar","ticket_title":"immersion water heater not working ","ticket_address_1":"Unit 2","ticket_address_2":"Blackwall Trading Estate 14 Lanrick Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"E14 0JP","cs_address_1":"Unit 2","cs_id":"1965","cs_address_2":"Blackwall Trading Estate 14 Lanrick Road ","cs_town":"London","cs_postcode":"E14 0JP","ticket_client_site":"1965","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/22","activity_end":"2022-03-21 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61931","activity_notes":"immersion water heater not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 16:50 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 08:10 (michaelk)<\/b>Attended site to draindown water heater and replace faulty immersion heaters as reported. Drained heater and removed elements, whilst drained we cleaned all scale deposits and left clear. Re-filled heater and tested all components on completion. Note; The heater was left operational but the potable expansion vessel was found flooded and requires a replacement membrane. I will forward a quote. 4hrs labour plus parts, total 254.98 ex vat.<\/p>

29\/03\/2022 16:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52553","activity_ticket_id":"50332","ticket_reference":"HDT51413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights above signage at Wan Chi Corner has gone out ","ticket_address_1":"2-3 Gerrards Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2-3 Gerrards Street ","cs_id":"1959","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1959","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/03\/22","activity_end":"2022-03-22 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61932","activity_notes":"lights above signage at Wan Chi Corner has gone out can you let Michael Moore know the problem","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 16:40 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 13:28 (roy)<\/b>With Alan<\/p>

29\/03\/2022 08:19 (alan)<\/b>Investigate outside lights not working, fittings found to be supplied from the tenants distribution boardOn testing it was found that 5 out of the 7 LED building uplighters are not working The 5 fittings will need to be replaced as they are sealed units that cannot be repaired Quote to follow <\/p>

29\/03\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52554","activity_ticket_id":"50356","ticket_reference":"HDT51437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge Freezer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/03\/22","activity_end":"2022-03-22 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61933","activity_notes":"fridge Freezer not working Fridge Freezer unit that came with the property is not working as it should - freezer compartment has compartment is at 3 degrees and has had to throw out all the items - and the fridge is set to two degrees but does not feel like it is - please can this be investigated as soon as possible. Make and model of the fridge freezer - NEFF and K42.","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2022 11:38 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 13:30 (roy)<\/b>With Repair Aid.Gas escaping. New fridge\/Freezer required<\/p>

24\/03\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52555","activity_ticket_id":"50357","ticket_reference":"HDT51438","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"water tank leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/22","activity_end":"2022-03-22 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61934","activity_notes":"water tank leak In the basement of 107-115 Long Acre (10 LA) there is a leak coming from the water tank in the basement shower room. Speak to site engineer Allan when on site. ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2022 11:47 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 16:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/04\/2022 08:29 (michaelk)<\/b>Roy attended site, no charge from me.<\/p>

20\/04\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52556","activity_ticket_id":"50348","ticket_reference":"HDT51429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/22","activity_end":"2022-03-22 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61935","activity_notes":"list of works CAN YOU CALL ME Also my shades for the living room finally arrived. Could Reddan help me with the door and install (exchange really) the shades?","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 12:43 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 11:42 (travis)<\/b>Repairs to boiler cupboard doors.Alan will need to attend to replace living room shades\/fittings X3.<\/p>

25\/03\/2022 05:21 (alan)<\/b>Replace lamp holders on 3 lights in main room to fit new lamp shades <\/p>

25\/03\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52557","activity_ticket_id":"50306","ticket_reference":"HDT51387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in bathroom and leak on kitchen tap ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/03\/22","activity_end":"2022-03-22 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61936","activity_notes":"lights in bathroom and leak on kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 16:46 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 07:31 (roy)<\/b>Replaced 2 x 12v bulbs<\/p>

23\/03\/2022 11:33 (dan)<\/b>New taps ordered<\/p>

23\/03\/2022 11:33 (dan)<\/b>New taps ordered<\/p>

23\/03\/2022 13:35 (jane)<\/b>Tap on order <\/p>

30\/03\/2022 11:28 (dan)<\/b>Replaced sink tap<\/p>

30\/03\/2022 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52558","activity_ticket_id":"50344","ticket_reference":"HDT51425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washing machine is leaking from the door when in use. It's not a lot of water, but it is still leaking from the door.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/03\/22","activity_end":"2022-03-22 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61937","activity_notes":"collect keys 12 - 4pm - repairaid will call The washing machine is leaking from the door when in use. It's not a lot of water, but it is still leaking from the door.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 10:24 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 10:24 (sandra)<\/b>W1D 6LS<\/p>

22\/03\/2022 12:30 (sandra)<\/b>wednesday 12 - 6pm <\/p>

23\/03\/2022 13:29 (roy)<\/b>With Repair Aid<\/p>

24\/03\/2022 14:23 (sandra)<\/b> 113.94 new clamp ordered <\/p>

04\/04\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52559","activity_ticket_id":"50358","ticket_reference":"HDT51439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14823 - replacement programmer","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1862","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1862","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/22","activity_end":"2022-04-26 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61938","activity_notes":"replacement programmerBOOKED FOR TUESDAY MORNING AT 8AM TENANT WILL BE HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 10:29 (sandra)<\/b>parts on order <\/p>

01\/04\/2022 15:05 (sandra)<\/b>Emailed for Access on Monday or Tuesday 4th or 5th <\/p>

20\/04\/2022 14:57 (sandra)<\/b>Tuesday at 8am <\/p>

27\/04\/2022 07:06 (michaelk)<\/b>Attended site to complete quoted works. Replaced rf thermostat. 3hrs labour, total 249ex vat.<\/p>

27\/04\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52560","activity_ticket_id":"50359","ticket_reference":"HDT51440","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/SW\/14814 - Supply 5No spare lamps for outside lights ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Slingsby Place ","cs_id":"1956","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1956","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/22","activity_end":"2022-03-22 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61939","activity_notes":"Supply 5No spare lamps for outside lights ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 15:24 (alan)<\/b>Supply spare lamps <\/p>

14\/04\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52561","activity_ticket_id":"50356","ticket_reference":"HDT51437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge Freezer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/03\/22","activity_end":"2022-03-22 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61940","activity_notes":"fridge Freezer not working WEDNESDAY 12 - 4PM FOR REPAIRAID WITH KEYS Fridge Freezer unit that came with the property is not working as it should - freezer compartment has compartment is at 3 degrees and has had to throw out all the items - and the fridge is set to two degrees but does not feel like it is - please can this be investigated as soon as possible. Make and model of the fridge freezer - NEFF and K42.","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2022 11:38 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 13:30 (roy)<\/b>With Repair Aid.Gas escaping. New fridge\/Freezer required<\/p>

24\/03\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52562","activity_ticket_id":"50360","ticket_reference":"HDT51441","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Can you turn the heating off","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street","cs_id":"1178","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"1178","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/22","activity_end":"2022-03-22 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61941","activity_notes":"Can you turn the heating off it is too hot","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2022 15:34 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 07:06 (michaelk)<\/b>Attended site to turn down heating as requested. The boiler temperature has been reduced to 50c. 1hr labour 50<\/p>

24\/03\/2022 08:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52563","activity_ticket_id":"50361","ticket_reference":"HDT51442","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"sink leaking ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/22","activity_end":"2022-03-22 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61942","activity_notes":"The sink in the 2nd floor bathroom seems to be leaking but we are not sure where the water is coming from.Any chance you could send someone to have a look? It is not a massive leak, but it needs to be fixed.","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2022 16:09 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 07:11 (michaelk)<\/b>Attended site to investigate leak beneath the basin in the 2nd floor toilet. Replacement expansion vessel, prv and tundish parts are required. Quote has been sent. 2hrs labour 95<\/p>

24\/03\/2022 08:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52564","activity_ticket_id":"50362","ticket_reference":"HDT51443","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"JH\/JH\/14745 - Upgrade taps ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/05\/22","activity_end":"2022-05-27 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61943","activity_notes":"We have to upgrade the taps to a VR298-40 model which incorporates a replacement mixer cartridge. The style of the tap hasn't changed and is identical.Friday 27th - AM ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 10:30 (sandra)<\/b>on order <\/p>

23\/05\/2022 09:29 (sandra)<\/b>Can we book the replacement tap spares in on Friday 27th please. <\/p>

30\/05\/2022 14:19 (michaelk)<\/b>Attended site to replace 3 x vola complete cartridge upgrades. Completed work total <\/p>

30\/05\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52565","activity_ticket_id":"50363","ticket_reference":"HDT51444","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14822 - Boardroom One ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/22","activity_end":"2022-03-22 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61944","activity_notes":"Boardroom One ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 06:26 (alan)<\/b>Quoted works To return once client is ready to move switches <\/p>

26\/05\/2022 06:23 (alan)<\/b>Remove lightning control unit for wall sound proofing to be installed, return later in day and reinstall lighting control unit as per quote <\/p>

26\/05\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52566","activity_ticket_id":"50364","ticket_reference":"HDT51445","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/14784 - 1st floor power\/data boxes plus day work in notes ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/22","activity_end":"2022-04-24 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61945","activity_notes":"1st floor power\/data boxes - 24th April ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 07:03 (alan)<\/b>Additional works to quote Install new double socket on 3rd floor & remove floor box on 2nd <\/p>

25\/04\/2022 07:04 (alan)<\/b>Relocate 2 floor boxes on 1st floor and1 floorbox on 2nd floor <\/p>

25\/04\/2022 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52567","activity_ticket_id":"50365","ticket_reference":"HDT51446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in common parts not working","ticket_address_1":"1 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Charlotte Place","cs_id":"1301","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1301","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/22","activity_end":"2022-03-23 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61946","activity_notes":"lights in common parts not working","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 09:24 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 10:37 (alan)<\/b>Investigate lights not working in common parts Replaced fault sensor outside flat 1 and replace blown lamp on ground floor half landing, test and leave working <\/p>

23\/03\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52568","activity_ticket_id":"50366","ticket_reference":"HDT51447","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into lift motor room ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/22","activity_end":"2022-03-23 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61947","activity_notes":"AFTER REPAIRAID Can we have a call out to the above please as there seems to be a leak into the above and there is plant machinery in there! Marco the porter can give access!","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 10:18 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 15:17 (sandra)<\/b>kim arranging access to Flat D. Its not leaking at the moment. <\/p>

24\/03\/2022 08:23 (roy)<\/b>Need access into flat D.Not leaking at present but signs show it has been.Tenant let me in but someone in bed in room and asked if we could return<\/p>

24\/03\/2022 11:56 (sandra)<\/b>Monday 12 - 2pm <\/p>

28\/03\/2022 08:09 (roy)<\/b>Blocked shower but need quote for repairs to shower wall<\/p>

29\/03\/2022 07:31 (dan)<\/b>Leak investigation, ensuite tiles need refitting and grouting<\/p>

29\/03\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52569","activity_ticket_id":"50315","ticket_reference":"HDT51396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant reported the dryer mode is not heating.- washer\/dryer","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/22","activity_end":"2022-03-23 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61948","activity_notes":"keys for repairaid today Tenant reported the dryer mode is not heating.- washer\/dryer","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 09:57 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 11:10 (sandra)<\/b>access Wednesday 23rd 12 - 4pm <\/p>

23\/03\/2022 13:28 (roy)<\/b>With Repair Aid<\/p>

07\/04\/2022 08:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52570","activity_ticket_id":"50367","ticket_reference":"HDT51448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/22","activity_end":"2022-03-23 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61949","activity_notes":"The boiler in our flat doesnt seem to work, and is flashing the Symbol e. Please see the photo attached.Could you please send someone over as soon as practical to take a look, as its not possible to take a shower?","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 11:28 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 07:02 (michaelk)<\/b>Attended site to investigate boiler fault. Found the boiler on low system pressure which was re-pressurised. The system and all radiators were then checked for leaks, with none found. 2hrs labour 95.<\/p>

24\/03\/2022 08:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52571","activity_ticket_id":"50242","ticket_reference":"HDT51323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RESIDENTIAL METER READS - all four villages ","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/03\/22","activity_end":"2022-03-23 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61950","activity_notes":"RESIDENTIAL METER READS - all four villages We will need any Water, Gas and electric reads. As much data as possibleCan we have photos for each read on a memory card per village. Angela and Deepa to confirm the plan for the meters within the apartments.","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2022 12:53 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 07:11 (iain)<\/b>Meter readings.<\/p>

23\/03\/2022 07:13 (iain)<\/b>Meter readings.<\/p>

25\/03\/2022 13:18 (iain)<\/b>Meters.<\/p>

25\/03\/2022 13:19 (iain)<\/b>Meters.<\/p>

28\/03\/2022 08:04 (iain)<\/b>Meters.<\/p>

29\/03\/2022 12:04 (iain)<\/b>Meters.<\/p>

31\/03\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52572","activity_ticket_id":"50241","ticket_reference":"HDT51322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"COMMERCIAL METER READS for all 4 portfolios","ticket_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Villages, Fitzrovia, Opera, Coliseum and Chinatown","cs_id":"1289","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1289","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/03\/22","activity_end":"2022-03-23 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61951","activity_notes":"commercial meter reads for all 4 portfoliosAs discussed yesterday, can we schedule this in for early April please. We will need any Water, Gas and electric reads. As much data as possibleCan we have photos for each read on a memory card per village. We will want to carry out as many Commercial reads that we can get access to, and all reads within the common parts . ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2022 12:52 (System)<\/b>Ticket Created<\/p>

22\/03\/2022 15:34 (dan)<\/b>Meter reading<\/p>

22\/03\/2022 15:34 (dan)<\/b>Meter reading<\/p>

25\/03\/2022 13:19 (iain)<\/b>Meters.<\/p>

28\/03\/2022 08:03 (iain)<\/b>Meters.<\/p>

28\/03\/2022 09:03 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:04 (dan)<\/b><\/p>

28\/03\/2022 09:04 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:05 (dan)<\/b>Reading<\/p>

28\/03\/2022 09:05 (dan)<\/b><\/p>

29\/03\/2022 12:04 (iain)<\/b>Meters.<\/p>

31\/03\/2022 12:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52573","activity_ticket_id":"50368","ticket_reference":"HDT51449","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"repair the door handle ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/03\/22","activity_end":"2022-03-23 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61952","activity_notes":"repair the door handle ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 12:36 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 10:21 (travis)<\/b>Repairs to door and fitment of door handle.<\/p>

24\/03\/2022 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52574","activity_ticket_id":"50369","ticket_reference":"HDT51450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tv connection ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/22","activity_end":"2022-03-23 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61953","activity_notes":"TUESDAY 12 - 4PM WITH KEYS Some time last week the aerial connection seemed to stop working suddenly. I currently receive no channels whatsoever in my flat. I suspect something has happened either with the in-wall wiring or the external antenna.","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 12:54 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 14:11 (alan)<\/b>Investigate no signal to TVRepair TV aerial connection and reset power to TV booster<\/p>

29\/03\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52575","activity_ticket_id":"50370","ticket_reference":"HDT51451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom extractor ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/22","activity_end":"2022-03-23 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61954","activity_notes":"TUESDAY WITH KEYS 12 - 4PM Bathroom extractor fan. Besides the fan itself being rather inefficient (perhaps the external-facing part of the vent needs clearing?), it also sounds like theres a further issue. After switching the lights off, the fan continues for a moment, but then seems to switch on and off every few seconds for about a minute or so, before finally stopping completely.","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 12:57 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 14:11 (alan)<\/b>Investigate bathroom fan not working correctlyOrder replacement fan<\/p>

05\/04\/2022 09:05 (sandra)<\/b>booked for 5\/4 with keys <\/p>

05\/04\/2022 12:32 (alan)<\/b>Replace bathroom extractor fan<\/p>

05\/04\/2022 12:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52576","activity_ticket_id":"50371","ticket_reference":"HDT51452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof door needs reinstating and screwing closed to secure","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/03\/22","activity_end":"2022-03-23 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61955","activity_notes":"Roof door needs reinstating and screwing closed to securealso can you take some measurements and pictures of finished work ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 14:43 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 08:47 (travis)<\/b>Refitted roof door into aperture and screwed into place as a temporary measure until steel door and frame is fitted.Measurements of aperture are W900mm,L1.2m.<\/p>

24\/03\/2022 08:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52577","activity_ticket_id":"50372","ticket_reference":"HDT51453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Service to Air Con ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1455","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"1455","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/03\/22","activity_end":"2022-03-23 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61956","activity_notes":"Service to Air Con ","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2022 14:56 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52578","activity_ticket_id":"50268","ticket_reference":"HDT51349","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"23\/03\/22","activity_end":"2022-03-23 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61957","activity_notes":"list of works -Back of House Ground floor corner sink faucet to be thight-screwed in (is tilting at the moment)Cold section printer cables and extension to be fixed neatly in place, to go around the corner where the rice cookers areFly-killers to be installed, one ground floor above the electric appliances shelves close to the lift, one on first floor BOH to replace the old one (the new one is in a box in the comms-room in the basement). Also, the Fly-killer on ground floor, close to the walking fridge door, needs an extension cable to the plug above the sink, to be fixed neatly.The brooms holder underneath the fly killer on GF needs lowering of about 20cm, and the hold holes to be filled with black fillerFew metal hangers to be installed in the changing room, while waiting for a more permanent solution there.Lift intercom phones to be fixed between GF and 1st floor.Front of House CCTV Sticker on door (council requested)-ZOKU door gap-ZOKU bar wooden door stuck for service-ZOKU bar extension inconsistent size-ZOKU plug board loose-ZOKU hidden waiter station door-ZOKU data room lock replace-Reception drawer handles loose-First floor mens toilet missing paper hand towel box-First floor plumbing room lock missing-Manager room celling wooden piece missing-First floor back kitchen stair metal cover replace","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 09:01 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 15:17 (travis)<\/b>Most works done, awaiting metal cctv signage and ball lock for 1st fl plant room,both on order.The basement level lock is a electromagnetic type so would require our access guy.<\/p>

24\/03\/2022 14:01 (jane)<\/b>Mortice lock on order <\/p>

25\/03\/2022 05:19 (alan)<\/b>List of works Replace faulty MCB in 1st floor distribution board Unable to install new fly killer in ground floor kitchen as client could not find it, client to rebook once they have located it<\/p>

29\/03\/2022 13:02 (travis)<\/b>Returned and fitted boiler room budget lock.Need to return to fit cctv signage once delivered.<\/p>

30\/03\/2022 13:30 (jane)<\/b>Sign on order <\/p>

01\/04\/2022 10:05 (travis)<\/b>Attended and completed list of works by fitting cctv signage to main door.<\/p>

04\/04\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 12:59 (sandra)<\/b>PK couldnt fix lock need a lock smith <\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52579","activity_ticket_id":"50374","ticket_reference":"HDT51455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof repairs ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/03\/22","activity_end":"2022-03-23 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61958","activity_notes":"roof repairs pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 15:24 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 13:40 (jane)<\/b>07934 889303<\/p>

24\/03\/2022 16:04 (travis)<\/b>Cement,lead flashing,roof works.<\/p>

04\/04\/2022 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52580","activity_ticket_id":"50375","ticket_reference":"HDT51456","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"DW\/SW\/14820 - reconnect water supply to male basement toilet cistern ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/03\/22","activity_end":"2022-03-23 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61959","activity_notes":"reconnect water supply to male basement toilet cistern - for next week ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2022 15:26 (dan)<\/b>Re run supply to cistern as quoted<\/p>

29\/03\/2022 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52581","activity_ticket_id":"50376","ticket_reference":"HDT51457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking dishwasher ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/03\/22","activity_end":"2022-03-23 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61960","activity_notes":"There is a slow leak from the dishwasher when running. The total volume of water it releases is small, but it is likely to cause water damage to the deco door. I have checked the seals and trap myself, but to my (untrained) eye, both seem ok.","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2022 15:43 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 11:54 (sandra)<\/b>Tuesday 12 - 4pm waiting on access details from client <\/p>

29\/03\/2022 13:52 (travis)<\/b>Access for repair aid.<\/p>

07\/04\/2022 08:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52582","activity_ticket_id":"50377","ticket_reference":"HDT51458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":": Please replace MJ MAPP clamping sign behind site with a CBRE sign stating 'Private Land No Parking managed by CBRE 0800 028 9609\/. Photos attached ","ticket_address_1":"29-31 Rathbone ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29-31 Rathbone ","cs_id":"1967","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1967","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/03\/22","activity_end":"2022-03-23 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61961","activity_notes":": Please replace MJ MAPP clamping sign behind site with a CBRE sign stating 'Private Land No Parking managed by CBRE 0800 028 9609\/. Photos attached ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 16:07 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 13:12 (travis)<\/b>Measurements for old signage,so new signage can be ordered to same dimensions.<\/p>

29\/03\/2022 11:52 (travis)<\/b>Assisted 20\/20 doors and windows, working on secondary glazing.<\/p>

31\/03\/2022 07:27 (travis)<\/b>Collection & fitment of large signage, removal & disposal of old signage.<\/p>

31\/03\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52583","activity_ticket_id":"50378","ticket_reference":"HDT51459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14800 - Replacement extraction system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/22","activity_end":"2022-09-08 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61962","activity_notes":"Replacement extraction system BOOKED FOR 8AM ON THURSDAY ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2022 15:36 (alan)<\/b>Please note I have just had an update and this will be 4 to 6 weeks29\/03\/22<\/p>

19\/04\/2022 15:44 (sandra)<\/b>due 10th May <\/p>

16\/05\/2022 06:39 (alan)<\/b>Quoted works <\/p>

05\/09\/2022 09:55 (sandra)<\/b>emailed to book in for Thursday 8th <\/p>

08\/09\/2022 14:56 (alan)<\/b>Replace AHU as per quote With Roy<\/p>

08\/09\/2022 15:49 (sandra)<\/b>(Ticket Closed)<\/p>

08\/09\/2022 15:55 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52584","activity_ticket_id":"50379","ticket_reference":"HDT51460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"van has gone into the shutter","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/03\/22","activity_end":"2022-03-24 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61963","activity_notes":"van has gone into the shutterpower needs to be disconnected and shutter needs to be removed from top of lorry ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 10:32 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 11:16 (alan)<\/b>Disconnect power to roller shutterAssist in removing roller shutter off top of the lorry that drove into itRefix lightning conductor<\/p>

24\/03\/2022 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52585","activity_ticket_id":"50379","ticket_reference":"HDT51460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"van has gone into the shutter","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/03\/22","activity_end":"2022-03-24 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61964","activity_notes":"van has gone into the shutterpower needs to be disconnected and shutter needs to be removed from top of lorry ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2022 10:32 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 11:16 (alan)<\/b>Disconnect power to roller shutterAssist in removing roller shutter off top of the lorry that drove into itRefix lightning conductor<\/p>

24\/03\/2022 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52586","activity_ticket_id":"50366","ticket_reference":"HDT51447","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into lift motor room ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/03\/22","activity_end":"2022-03-28 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61965","activity_notes":"Can we have a call out to the above please as there seems to be a leak into the above and there is plant machinery in there! Marco the porter can give access!Monday you can also gain access to Flat D where it is coming from between 12 - 2pm","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 10:18 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 15:17 (sandra)<\/b>kim arranging access to Flat D. Its not leaking at the moment. <\/p>

24\/03\/2022 08:23 (roy)<\/b>Need access into flat D.Not leaking at present but signs show it has been.Tenant let me in but someone in bed in room and asked if we could return<\/p>

24\/03\/2022 11:56 (sandra)<\/b>Monday 12 - 2pm <\/p>

28\/03\/2022 08:09 (roy)<\/b>Blocked shower but need quote for repairs to shower wall<\/p>

29\/03\/2022 07:31 (dan)<\/b>Leak investigation, ensuite tiles need refitting and grouting<\/p>

29\/03\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52587","activity_ticket_id":"50380","ticket_reference":"HDT51461","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14826 - Water heaters replacement parts ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/22","activity_end":"2022-03-24 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61966","activity_notes":"Water heaters replacement parts ","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2022 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52588","activity_ticket_id":"50376","ticket_reference":"HDT51457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking dishwasher ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/03\/22","activity_end":"2022-03-29 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61967","activity_notes":"let repairaid in Tuesday 29th 12 - 4pm with keys they will call you ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 15:43 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 11:54 (sandra)<\/b>Tuesday 12 - 4pm waiting on access details from client <\/p>

29\/03\/2022 13:52 (travis)<\/b>Access for repair aid.<\/p>

07\/04\/2022 08:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52589","activity_ticket_id":"50382","ticket_reference":"HDT51463","ticket_client":"2108","client_name":"Forty Group","ticket_title":"blocked urinal and flush button not working ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1695","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1695","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/22","activity_end":"2022-03-24 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61968","activity_notes":"CAN YOU GO TOMORROW?blocked urinal and flush button not working I have had reports of a block urinal, and flush buttons not working at Network Hub. I would be grateful if you could arrange for someone to attend and resolve. There may be further issues, and the reception staff will be able to direct the operative to the relevant areas.Please do let me know when someone can attend.","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2022 15:09 (System)<\/b>Ticket Created<\/p>

24\/03\/2022 15:37 (sandra)<\/b>have had reports of a block urinal, and flush buttons not working at Network Hub. I would be grateful if you could arrange for someone to attend and resolve. There may be further issues, and the reception staff will be able to direct the operative to the relevant areas.Please do let me know when someone can attend.<\/p>

31\/03\/2022 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52590","activity_ticket_id":"50383","ticket_reference":"HDT51464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from sink ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/03\/22","activity_end":"2022-03-28 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61969","activity_notes":"Leak from sink - MONDAY 28TH 11 - 3PM ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 15:10 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 07:33 (dan)<\/b>Cleaned waste pipes and repaired waste fitting to basin<\/p>

29\/03\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52591","activity_ticket_id":"50384","ticket_reference":"HDT51465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thermostat problem","ticket_address_1":"Flat 2","ticket_address_2":"16 Little Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1968","cs_address_2":"16 Little Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1968","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/22","activity_end":"2022-03-24 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61970","activity_notes":"Thermostat problem","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 15:29 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 07:44 (michaelk)<\/b>Attended site to investigate heating controls. Nest controller requires changing, have ordered replacement. 1hr labour 50<\/p>

29\/03\/2022 08:13 (michaelk)<\/b>Attended site to supply and fit a replacement nest smart thermostat. Completed work and configured controller, leaving fully operational. 2hrs labour plus part, total 283.99 ex vat.<\/p>

29\/03\/2022 16:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52592","activity_ticket_id":"50385","ticket_reference":"HDT51466","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"hot water issues ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/03\/22","activity_end":"2022-03-24 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61971","activity_notes":"hot water issues ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 15:56 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 09:39 (roy)<\/b>Unable to sort out pressure but leaking pump.All made safeMichael to attend<\/p>

28\/03\/2022 07:39 (michaelk)<\/b>Attended site to investigate hot water fault. Traced fault to the pressurisation unit which has a faulty display panel. We have pressurised the system via the quick fill, and tightened pump bellows which were leaking. 2hrs labour 95 <\/p>

28\/03\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52593","activity_ticket_id":"50290","ticket_reference":"HDT51371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14799 - Replacement dishwasher ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/03\/22","activity_end":"2022-03-24 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61972","activity_notes":"repairaid with keys but tenant may be at home. they will call you.Tuesday 29th 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 14:56 (sandra)<\/b>We are looking to install the new dishwasher at Flat 4.3, 38 St. Martin's Lane on Tuesday, 29\/03 in the afternoon 12-6pm.<\/p>

29\/03\/2022 13:53 (travis)<\/b>Access for repair aid.<\/p>

29\/03\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52594","activity_ticket_id":"50386","ticket_reference":"HDT51467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lighting issues ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/05\/22","activity_end":"2022-05-12 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61973","activity_notes":"THURSDAY 10 - 10.30","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 16:20 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 13:38 (roy)<\/b>Replaced 1 x tube in bathroom mirror light Faulty transformer in bedroom closet and some capsule bulbs missing.Has been ordeed<\/p>

31\/03\/2022 12:29 (sandra)<\/b>Replaced 1 x tube in bathroom mirror light Faulty transformer in bedroom closet and some capsule bulbs missing. Has been ordered<\/p>

12\/05\/2022 12:51 (roy)<\/b>Removed\/Replaced transformer.Also sorted dodgy bulb in light fitting (one of our new ones)<\/p>

12\/05\/2022 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52595","activity_ticket_id":"50289","ticket_reference":"HDT51370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows need balancing ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/03\/22","activity_end":"2022-03-24 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61974","activity_notes":"windows need balancing Description: We have recently inspected all the issues in the apartments and noticed that the double glazed windows in the both bedrooms don't close properly and it seems that the mechanism is not balanced. Can you please arrange someone to attend as soon as possible to get these fixed? Because of the construction across the road, the noise is pretty bad in the bedrooms there, so please let me know when someone can attend. ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 16:52 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 15:10 (alan)<\/b>Look at secondary glazing panel not openingBoth springs found to be broke and needs specialist contractor to look at<\/p>

24\/03\/2022 15:46 (sandra)<\/b>(Ticket Closed)<\/p>

24\/03\/2022 16:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2022 10:52 (sandra)<\/b>The top sashes of the secondary glazing in both bedrooms are faulty and have now been fixed closed and the bottom sashes are closed.These secondary glazing should not be opened as they are dangerous and should not attempt to be opened. <\/p>

29\/03\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52596","activity_ticket_id":"50289","ticket_reference":"HDT51370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows need balancing ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/03\/22","activity_end":"2022-03-29 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61975","activity_notes":"to help Brian hold the window up while he fits a bracket at 9 am on Tuesday 29th with keys ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2022 16:52 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 15:10 (alan)<\/b>Look at secondary glazing panel not openingBoth springs found to be broke and needs specialist contractor to look at<\/p>

24\/03\/2022 15:46 (sandra)<\/b>(Ticket Closed)<\/p>

24\/03\/2022 16:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/03\/2022 10:52 (sandra)<\/b>The top sashes of the secondary glazing in both bedrooms are faulty and have now been fixed closed and the bottom sashes are closed.These secondary glazing should not be opened as they are dangerous and should not attempt to be opened. <\/p>

29\/03\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52597","activity_ticket_id":"50381","ticket_reference":"HDT51462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet not flushing ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/22","activity_end":"2022-03-24 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61976","activity_notes":"toilet not flushing - access Friday ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2022 14:55 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52598","activity_ticket_id":"50385","ticket_reference":"HDT51466","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"hot water issues ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/22","activity_end":"2022-03-24 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61977","activity_notes":"hot water issues ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2022 15:56 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 09:39 (roy)<\/b>Unable to sort out pressure but leaking pump.All made safeMichael to attend<\/p>

28\/03\/2022 07:39 (michaelk)<\/b>Attended site to investigate hot water fault. Traced fault to the pressurisation unit which has a faulty display panel. We have pressurised the system via the quick fill, and tightened pump bellows which were leaking. 2hrs labour 95 <\/p>

28\/03\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52599","activity_ticket_id":"50347","ticket_reference":"HDT51428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/03\/22","activity_end":"2022-03-25 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61978","activity_notes":"Fridayalso look at the blocked sink with keys to fit the tap ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2022 11:17 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 14:42 (travis)<\/b>List of works,Unblocked ensuite basin,Main bathroom basin tap broken (leaking),turned off hot water connection and passed details of tap to Danny to order new.Refitted section of marble worktop in front of oven.<\/p>

29\/03\/2022 09:27 (jane)<\/b>Tap on order, being delivered Wednesday 30th March <\/p>

01\/04\/2022 12:41 (dan)<\/b>Supplied and fitted replacement basin tap, replaced faulty isolation valve, removed temp supports from worktop<\/p>

01\/04\/2022 12:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52600","activity_ticket_id":"50387","ticket_reference":"HDT51468","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"W1G 8PW - basement front door not shutting","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"429","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"429","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/22","activity_end":"2022-03-25 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61979","activity_notes":"W1G 8PW - basement front door not shuttingI am working from home today so please can the engineer call me on 07890316503 when he gets there?to repair the basement front door at Dudley House as it is a security risk.No matter how hard you close the door it can still be pushed open from the outside very easily.You will need to pick the keys up from the office which is moments away. You enter the building and go down the stairs and its the door at the end of the corridor towards the front of the building. It leads out to the front basement lightwell and vaults.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 09:19 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 12:44 (travis)<\/b>Attended and found night latch open button had been activated, allowing door to remain unlocked.Switched to lock position with tenant from apartment two and tested door security.<\/p>

25\/03\/2022 12:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52601","activity_ticket_id":"50388","ticket_reference":"HDT51469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washing machine has just gone bizirk whilst on spin. I think it has come off the wooden blocks it sits on, not sure, and the door cabinet door has been wrenched of its hinges","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/22","activity_end":"2022-03-25 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61980","activity_notes":"The washing machine has just gone bizirk whilst on spin. I think it has come off the wooden blocks it sits on, not sure, and the door cabinet door has been wrenched of its hinges","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 09:42 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 11:10 (travis)<\/b>Attended,refitted outer door to washing machine,run through cycles,found error code E02.Cleaned lower drain off pump outlet, removing foreign pieces,buttons ect and tested machine again,error code keeps appearing..drained and turned off machine at spur.Repair aid required at this point <\/p>

25\/03\/2022 11:23 (sandra)<\/b>repair aid emailed <\/p>

25\/03\/2022 12:05 (sandra)<\/b>We will be able to send an engineer on Monday, 28\/03 between 10 and 2pm emailed Deepa <\/p>

31\/03\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 11:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 11:22 (jane)<\/b>The engineer found that Dispenser Hose has failed and needs to be replaced, part on order <\/p>

04\/04\/2022 12:22 (sandra)<\/b>emailed for access thursday 12 - 4pm <\/p>

08\/04\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/04\/2022 15:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/04\/2022 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52602","activity_ticket_id":"50389","ticket_reference":"HDT51470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler has stopped working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/22","activity_end":"2022-03-25 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61981","activity_notes":"boiler has stopped working - TENANT HOME FOR ACCESS We need someone to check as it's stopped working and we have no hot water or heating","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 10:37 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 07:42 (michaelk)<\/b>Attended site to investigate heating failure. Traced problem to the gas emergency shut off valve which had been isolated. Purged gas through to the boiler and commissioned back into service. 2hrs labour 95.<\/p>

28\/03\/2022 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52603","activity_ticket_id":"50388","ticket_reference":"HDT51469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washing machine has just gone bizirk whilst on spin. I think it has come off the wooden blocks it sits on, not sure, and the door cabinet door has been wrenched of its hinges","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/03\/22","activity_end":"2022-03-25 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61982","activity_notes":"The washing machine has just gone bizirk whilst on spin. I think it has come off the wooden blocks it sits on, not sure, and the door cabinet door has been wrenched of its hinges","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2022 09:42 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 11:10 (travis)<\/b>Attended,refitted outer door to washing machine,run through cycles,found error code E02.Cleaned lower drain off pump outlet, removing foreign pieces,buttons ect and tested machine again,error code keeps appearing..drained and turned off machine at spur.Repair aid required at this point <\/p>

25\/03\/2022 11:23 (sandra)<\/b>repair aid emailed <\/p>

25\/03\/2022 12:05 (sandra)<\/b>We will be able to send an engineer on Monday, 28\/03 between 10 and 2pm emailed Deepa <\/p>

31\/03\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 11:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 11:22 (jane)<\/b>The engineer found that Dispenser Hose has failed and needs to be replaced, part on order <\/p>

04\/04\/2022 12:22 (sandra)<\/b>emailed for access thursday 12 - 4pm <\/p>

08\/04\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/04\/2022 15:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/04\/2022 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52604","activity_ticket_id":"50385","ticket_reference":"HDT51466","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"hot water issues ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/22","activity_end":"2022-03-25 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61983","activity_notes":"hot water issues - Roy attended ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2022 15:56 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 09:39 (roy)<\/b>Unable to sort out pressure but leaking pump.All made safeMichael to attend<\/p>

28\/03\/2022 07:39 (michaelk)<\/b>Attended site to investigate hot water fault. Traced fault to the pressurisation unit which has a faulty display panel. We have pressurised the system via the quick fill, and tightened pump bellows which were leaking. 2hrs labour 95 <\/p>

28\/03\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52605","activity_ticket_id":"50390","ticket_reference":"HDT51471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate the smoke detector left in the hallway with ladder ","ticket_address_1":"5b Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5b Rupert Court ","cs_id":"1969","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1969","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/22","activity_end":"2022-03-25 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61984","activity_notes":"reinstate the smoke detector left in the hallway with ladder WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 12:54 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 15:35 (travis)<\/b>Refitted smoke alarm in common area.<\/p>

25\/03\/2022 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52606","activity_ticket_id":"50391","ticket_reference":"HDT51472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"double glazed window doesnt stay up ","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"25\/03\/22","activity_end":"2022-03-25 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61985","activity_notes":"double glazed window doesnt stay up ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2022 14:33 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 09:49 (sandra)<\/b>5th April at 11 AM BOOKED <\/p>

05\/04\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52607","activity_ticket_id":"50318","ticket_reference":"HDT51399","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To supply a box Redlam Panic Bolt Replacement Ceramtube (box of 20)","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/22","activity_end":"2022-03-25 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61986","activity_notes":"To supply a box Redlam Panic Bolt Replacement Ceramtube (box of 20)box at office. To be give to porter pick up tonight ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2022 11:05 (System)<\/b>Ticket Created<\/p>

17\/03\/2022 11:06 (jane)<\/b>Leadtime on Panic bolts - 2 days <\/p>

28\/03\/2022 09:10 (travis)<\/b>Delivery of break glass tubes <\/p>

28\/03\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52608","activity_ticket_id":"50392","ticket_reference":"HDT51473","ticket_client":"2127","client_name":"Level Law","ticket_title":"emergency light outside toilets on 2nd floor not working ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"Covent Garden ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1866","cs_address_2":"Covent Garden ","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1866","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/22","activity_end":"2022-03-25 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61987","activity_notes":"emergency light outside toilets on 2nd floor not working IF YOU CAN DO IT DO IT - TOMORROW ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 14:40 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 16:59 (roy)<\/b>Running man is in the wrong place and the mains has been disconnected.Tenant is asking if this is required as there is an emergency light next to it.This has to be tested to see if it meets requirements <\/p>

31\/03\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52609","activity_ticket_id":"50393","ticket_reference":"HDT51474","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Turn heating back up on Monday ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/22","activity_end":"2022-03-25 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61988","activity_notes":"Turn heating back up on Monday ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 15:17 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 07:54 (michaelk)<\/b>Attended site to increase system temperature. Raised temperature at boiler and allowed system to reach full working temperature allowing boiler to cycle off. Note; our system is at 10%.2hrs labour 95.<\/p>

30\/03\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52610","activity_ticket_id":"50366","ticket_reference":"HDT51447","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into lift motor room ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/22","activity_end":"2022-03-25 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61989","activity_notes":"Can we have a call out to the above please as there seems to be a leak into the above and there is plant machinery in there! Marco the porter can give access!","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2022 10:18 (System)<\/b>Ticket Created<\/p>

23\/03\/2022 15:17 (sandra)<\/b>kim arranging access to Flat D. Its not leaking at the moment. <\/p>

24\/03\/2022 08:23 (roy)<\/b>Need access into flat D.Not leaking at present but signs show it has been.Tenant let me in but someone in bed in room and asked if we could return<\/p>

24\/03\/2022 11:56 (sandra)<\/b>Monday 12 - 2pm <\/p>

28\/03\/2022 08:09 (roy)<\/b>Blocked shower but need quote for repairs to shower wall<\/p>

29\/03\/2022 07:31 (dan)<\/b>Leak investigation, ensuite tiles need refitting and grouting<\/p>

29\/03\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52611","activity_ticket_id":"50404","ticket_reference":"HDT51485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Glass window broken - quote to repair ","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"25\/03\/22","activity_end":"2022-03-25 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61990","activity_notes":"Glass window broken - quote to repair ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2022 16:33 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2022 15:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/04\/2022 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52612","activity_ticket_id":"50411","ticket_reference":"HDT51492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no hot water","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 48 Newman Street ","cs_id":"1437","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1437","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/22","activity_end":"2022-03-28 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61991","activity_notes":"emergency call out - no hot water","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2022 09:56 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52613","activity_ticket_id":"50406","ticket_reference":"HDT51487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/22","activity_end":"2022-03-28 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61992","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 16:38 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 14:59 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 09:27 (michaelk)<\/b>Completed compliance testing. 145<\/p>

31\/03\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 12:13 (roy)<\/b>Replaced out of date battery Co alarm<\/p>

06\/04\/2022 11:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2022 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52614","activity_ticket_id":"50405","ticket_reference":"HDT51486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 4","ticket_address_2":"4 New Row\/13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1818","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"1818","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/22","activity_end":"2022-03-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61993","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2022 16:37 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 15:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52615","activity_ticket_id":"50403","ticket_reference":"HDT51484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 2, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 13 Goodwins Court","cs_id":"1190","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1190","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/22","activity_end":"2022-03-28 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61994","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 16:14 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 14:22 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 09:28 (michaelk)<\/b>Completed compliance testing. 145<\/p>

31\/03\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 12:15 (roy)<\/b>Replaced out of date Co alarm<\/p>

06\/04\/2022 11:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2022 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52616","activity_ticket_id":"50402","ticket_reference":"HDT51483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"1931","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1931","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/22","activity_end":"2022-03-28 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61995","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 15:40 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 16:44 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 09:28 (michaelk)<\/b>Completed compliance testing. 145<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52617","activity_ticket_id":"50412","ticket_reference":"HDT51493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/22","activity_end":"2022-03-28 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61996","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 10:14 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 09:28 (michaelk)<\/b>Completed compliance testing. 145<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52618","activity_ticket_id":"50413","ticket_reference":"HDT51494","ticket_client":"2108","client_name":"Forty Group","ticket_title":"survey of all toilets ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/03\/22","activity_end":"2022-03-28 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61997","activity_notes":"survey of all toilets Please can you arrange for someone to attend the above to survey all toilets as there are some that are currently out of service and we are having continuous problems with the toilets not flushing etc.If you can confirm attendance and a cost to have a survey carried out that would be appreciated.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 10:33 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 10:35 (sandra)<\/b>Tuesday PM <\/p>

29\/03\/2022 15:27 (dan)<\/b>Survey of toilet areas<\/p>

29\/03\/2022 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52619","activity_ticket_id":"50414","ticket_reference":"HDT51495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remedial works to fire doors.","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/22","activity_end":"2022-03-28 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61998","activity_notes":"remedial works to fire doors.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 11:07 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 12:15 (travis)<\/b>H&s works.<\/p>

28\/03\/2022 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52620","activity_ticket_id":"50415","ticket_reference":"HDT51496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of handrail rope and make good and redecorate ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/03\/22","activity_end":"2022-03-28 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"61999","activity_notes":"Removal of handrail rope and make good and redecorate ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2022 11:16 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52621","activity_ticket_id":"50416","ticket_reference":"HDT51497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate the flat ","ticket_address_1":"Flat 2, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/03\/22","activity_end":"2022-03-28 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62000","activity_notes":"redecorate the flat Tenant moves in on the 7th April ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2022 11:18 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52622","activity_ticket_id":"50417","ticket_reference":"HDT51498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating not working ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/22","activity_end":"2022-03-28 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62001","activity_notes":"underfloor heating not working ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 11:25 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 08:16 (michaelk)<\/b>Attended site to investigate underfloor heating. Could find no fault with the boiler or heating, however we did find that 2 x circuits were controlling the wrong zones, which could explain the tenants reported fault. The zones were re-wired to control the correct circuits. 2hrs labour 95<\/p>

29\/03\/2022 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52623","activity_ticket_id":"50418","ticket_reference":"HDT51499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate the pull door handle ","ticket_address_1":"39a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39a Gerrard Street ","cs_id":"1970","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1970","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/22","activity_end":"2022-03-28 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62002","activity_notes":"reinstate the pull door handle ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 13:16 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 14:11 (travis)<\/b>Refix inner door pull handle.<\/p>

28\/03\/2022 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52624","activity_ticket_id":"50419","ticket_reference":"HDT51500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric skylight not working ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/03\/22","activity_end":"2022-03-28 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62003","activity_notes":"electric skylight not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2022 15:50 (System)<\/b>Ticket Created<\/p>

28\/03\/2022 15:51 (sandra)<\/b>lilians company called sunsquare<\/p>

31\/03\/2022 09:05 (sandra)<\/b>pro forma paid. waiting for an appointment <\/p>

08\/04\/2022 16:03 (sandra)<\/b>Booked for 13th April <\/p>

20\/04\/2022 16:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52625","activity_ticket_id":"50420","ticket_reference":"HDT51501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement heating element","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 48 Newman Street ","cs_id":"1437","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1437","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/22","activity_end":"2022-03-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62004","activity_notes":"replacement heating elementtoday with keys and take a photo of the element for MIK to order ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 16:00 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 22:02 (roy)<\/b>Returned to reset one element.Plus rewire burnt out element<\/p>

30\/03\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 12:30 (sandra)<\/b>booked Friday 11 - 3pm <\/p>

01\/04\/2022 13:23 (michaelk)<\/b>Attended site to draindown hot water cylinder an d replace both heating elements. 5 hrs labour plus parts. Total 318 ex vat.<\/p>

01\/04\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52626","activity_ticket_id":"50421","ticket_reference":"HDT51502","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"somebody to come out and fit a board for us. It involves drilling into the wall.","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/22","activity_end":"2022-03-28 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62005","activity_notes":"somebody to come out and fit a board for us. It involves drilling into the wall.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 16:32 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 09:45 (travis)<\/b>Fit glass notice board to kitchen wall .<\/p>

30\/03\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52627","activity_ticket_id":"50422","ticket_reference":"HDT51503","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply to site 2No degreaser solutions ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/22","activity_end":"2022-03-29 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62006","activity_notes":"To supply to site 2No degreaser solutions ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2022 09:33 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 12:37 (alan)<\/b>Drop off degreaser<\/p>

05\/04\/2022 12:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52628","activity_ticket_id":"50423","ticket_reference":"HDT51504","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":" toilet blockages 2nd floor cubicles 2 & 3","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/03\/22","activity_end":"2022-03-29 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62007","activity_notes":" toilet blockages 2nd floor cubicles 2 & 3","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2022 11:22 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 15:25 (dan)<\/b>Cleared blockage, to return Wednesday to replace faulty toilet parts<\/p>

31\/03\/2022 07:43 (dan)<\/b>Removed cistern and replaced flush cone<\/p>

31\/03\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52629","activity_ticket_id":"50424","ticket_reference":"HDT51505","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/14828 - Redecoration of TNC bins, metal and wooden bollards ","ticket_address_1":"Seven Dials","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Seven Dials","cs_id":"776","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"776","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/03\/22","activity_end":"2022-03-29 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62008","activity_notes":"Redecoration of TNC bins, metal and wooden bollards ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2022 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52630","activity_ticket_id":"50425","ticket_reference":"HDT51506","ticket_client":"2126","client_name":"Elman Wall","ticket_title":"MDR\/JH\/14732 - Water damage repairs ","ticket_address_1":"7th Floor Office","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2","cs_address_1":"7th Floor Office","cs_id":"1859","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2","ticket_client_site":"1859","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/03\/22","activity_end":"2022-03-29 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62009","activity_notes":"Water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 13:22 (dean)<\/b>Done 550.00<\/p>

04\/05\/2022 14:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52631","activity_ticket_id":"50396","ticket_reference":"HDT51477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/22","activity_end":"2022-04-13 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62010","activity_notes":"5 year fixed wiring test Wednesday 13th 3pm ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 15:35 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 09:54 (sandra)<\/b>today Wednesday at 3pm<\/p>

13\/04\/2022 19:03 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52632","activity_ticket_id":"50397","ticket_reference":"HDT51478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 4, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/22","activity_end":"2022-03-29 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62011","activity_notes":"5 year fixed wiring test Wednesday 5th - 9am - 11am with keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 15:35 (System)<\/b>Ticket Created<\/p>

06\/04\/2022 11:41 (alan)<\/b>Electrical inspection <\/p>

06\/04\/2022 12:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52633","activity_ticket_id":"50394","ticket_reference":"HDT51475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/22","activity_end":"2022-03-29 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62012","activity_notes":"5 year fixed wiring test Tuesday 5th ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 15:33 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 15:41 (alan)<\/b>Electrical inspection <\/p>

06\/04\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52634","activity_ticket_id":"50395","ticket_reference":"HDT51476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/22","activity_end":"2022-03-29 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62013","activity_notes":"5 year fixed wiring test Tuesday 5th ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 15:34 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 15:41 (alan)<\/b>Electrical inspection <\/p>

06\/04\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52635","activity_ticket_id":"50398","ticket_reference":"HDT51479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/22","activity_end":"2022-04-12 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62014","activity_notes":"5 year fixed wiring test Thursday 7th ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 15:36 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 15:21 (alan)<\/b>Done on Job number HDT50910<\/p>

14\/04\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52636","activity_ticket_id":"50399","ticket_reference":"HDT51480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 3.3, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/22","activity_end":"2022-04-14 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62015","activity_notes":"5 year fixed wiring test Thursday 7th ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 15:37 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 15:22 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52637","activity_ticket_id":"50426","ticket_reference":"HDT51507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace switch with a more durable version ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/22","activity_end":"2022-03-29 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62016","activity_notes":"replace switch with a more durable version Can you please arrange for Alan to attend. Can he replace to a more durable switches?I will discuss Alan.","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2022 14:15 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 15:39 (alan)<\/b>Replace faulty dimmer module in main room<\/p>

01\/04\/2022 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52638","activity_ticket_id":"50427","ticket_reference":"HDT51508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14830 - Remedial works following electrical condition report","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/04\/22","activity_end":"2022-04-04 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62017","activity_notes":"Remedial works following electrical condition report","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 06:39 (alan)<\/b>Quoted works <\/p>

16\/05\/2022 06:40 (alan)<\/b>Complete quoted works <\/p>

16\/05\/2022 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52639","activity_ticket_id":"50428","ticket_reference":"HDT51509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14829 - remedial works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/04\/22","activity_end":"2022-04-04 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62018","activity_notes":"remedial works ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2022 15:41 (alan)<\/b>Quoted works<\/p>

07\/04\/2022 15:41 (alan)<\/b>Quoted works<\/p>

07\/04\/2022 16:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52640","activity_ticket_id":"50429","ticket_reference":"HDT51510","ticket_client":"2127","client_name":"Level Law","ticket_title":"electrical works ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"Covent Garden ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1866","cs_address_2":"Covent Garden ","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1866","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/22","activity_end":"2022-03-30 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62019","activity_notes":"electrical works Lastly, Roy mentioned that three of the light bulbs in our entry way and loos need replacing. He said he would be willing to arrange for their replacing his afternoon. Please could I confirm that we would like him to replace the bulbs when he returns this afternoon? Also to go through risk assessment with client to point out what is required. ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2022 10:09 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 16:53 (roy)<\/b>Replaced 4 x bulbs PL bulbs<\/p>

31\/03\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52641","activity_ticket_id":"50015","ticket_reference":"HDT51096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom sink which is still broken ","ticket_address_1":"Townhouse","ticket_address_2":"34 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse","cs_id":"1868","cs_address_2":"34 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1868","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/22","activity_end":"2022-03-30 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62020","activity_notes":"bathroom sink which is still broken please replace to the closest ","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2022 16:00 (System)<\/b>Ticket Created<\/p>

22\/02\/2022 11:16 (sandra)<\/b>sourcing two taps to replace <\/p>

08\/03\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>

30\/03\/2022 10:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52642","activity_ticket_id":"50430","ticket_reference":"HDT51511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thursday morning with tenant shower and leak ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/03\/22","activity_end":"2022-03-30 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62021","activity_notes":"THURSDAY MORNING WITH keys77 B51)about a month ago you sent somebody to fix the shower controls. We can now vary the temperature but it goes from as hot as youd ever want it to 3rd degree burns 2)loft recently and water has been leaking through","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2022 10:22 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 12:31 (sandra)<\/b>shower cartridge needs to be changed - on order<\/p>

01\/04\/2022 07:34 (dan)<\/b>Boiler fault causing shower temperature issue<\/p>

01\/04\/2022 15:07 (sandra)<\/b>Boiler fault causing shower temperature issue<\/p>

01\/04\/2022 15:11 (sandra)<\/b>emailed for Access on Monday 10 - 2pm. for boiler <\/p>

05\/04\/2022 08:34 (michaelk)<\/b>Attended site to check and reduce stored water temperature. Completed work but tenant was unavailable to inform of changes. 1hr labour 50.<\/p>

05\/04\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 09:43 (jane)<\/b>Shower repaired, attending this afternoon to replace the toilet seat <\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52643","activity_ticket_id":"50431","ticket_reference":"HDT51512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"10 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Charlotte Street ","cs_id":"1958","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1958","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/03\/22","activity_end":"2022-03-30 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62022","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2022 10:28 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 11:42 (alan)<\/b>Electrical inspection <\/p>

30\/03\/2022 14:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52644","activity_ticket_id":"50432","ticket_reference":"HDT51513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working and filter cant be opened ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/22","activity_end":"2022-03-30 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62023","activity_notes":"washing machine not working and filter cant be opened Can Reddan please attend today? We can provide access. ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2022 11:46 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 16:51 (sandra)<\/b>We can send an engineer out on Monday, 04\/04, between 12pm and 4pm - please confirm at your earliest convenience, <\/p>

30\/03\/2022 16:57 (roy)<\/b>Managed to drain water from machine and open the door but the filter unable to remove. Something stuck inside.Repair Aid is required<\/p>

07\/04\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52645","activity_ticket_id":"50433","ticket_reference":"HDT51514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock needs replacing","ticket_address_1":"Flat 1","ticket_address_2":"Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1443","cs_address_2":"Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1443","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/03\/22","activity_end":"2022-03-30 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62024","activity_notes":"lock needs replacing","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2022 15:16 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 11:10 (travis)<\/b>New night latch fitted with keep,Tested with keys with tenant.<\/p>

31\/03\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52646","activity_ticket_id":"50434","ticket_reference":"HDT51515","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler issues ","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"821","cs_address_2":"15 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"821","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/22","activity_end":"2022-03-30 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62025","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2022 16:30 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 09:22 (michaelk)<\/b>Attended site to investigate sealed system pressure fault. Found the expansion vessel valve leaking and as no other leaks could be found, this is the probable cause. Drained the boiler and re-pressurised the expansion vessel, fully testing completion. 2hrs labour 95.<\/p>

31\/03\/2022 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52647","activity_ticket_id":"50435","ticket_reference":"HDT51516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler issues ","ticket_address_1":"Flat 1","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1973","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1973","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/22","activity_end":"2022-03-30 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62026","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2022 16:31 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 09:27 (michaelk)<\/b>Attended flat to investigate low boiler temperatures. The boiler install and commissioning was only completed last week, so we have advised sue to call back the installers to rectify. We have forwarded a condition report to sue. 1hr labour 50<\/p>

31\/03\/2022 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52648","activity_ticket_id":"50436","ticket_reference":"HDT51517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14835 - Repair of dishwasher","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/03\/22","activity_end":"2022-03-30 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62027","activity_notes":"Repair of dishwasher","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2022 11:43 (sandra)<\/b>on order <\/p>

06\/04\/2022 15:32 (sandra)<\/b>We will be able to complete the repair on Friday, 08\/04 between 10 and 2pm.<\/p>

13\/04\/2022 12:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52649","activity_ticket_id":"50432","ticket_reference":"HDT51513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working and filter cant be opened ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/03\/22","activity_end":"2022-03-30 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62028","activity_notes":"washing machine not working and filter cant be opened Can Reddan please attend today? We can provide access. ","activity_timesheet":null,"ticket_notes_combined":"

30\/03\/2022 11:46 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 16:51 (sandra)<\/b>We can send an engineer out on Monday, 04\/04, between 12pm and 4pm - please confirm at your earliest convenience, <\/p>

30\/03\/2022 16:57 (roy)<\/b>Managed to drain water from machine and open the door but the filter unable to remove. Something stuck inside.Repair Aid is required<\/p>

07\/04\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52650","activity_ticket_id":"50403","ticket_reference":"HDT51484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 2, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 13 Goodwins Court","cs_id":"1190","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1190","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/22","activity_end":"2022-03-30 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62029","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 16:14 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 14:22 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 09:28 (michaelk)<\/b>Completed compliance testing. 145<\/p>

31\/03\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 12:15 (roy)<\/b>Replaced out of date Co alarm<\/p>

06\/04\/2022 11:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2022 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52651","activity_ticket_id":"50406","ticket_reference":"HDT51487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/22","activity_end":"2022-03-30 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62030","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 16:38 (System)<\/b>Ticket Created<\/p>

30\/03\/2022 14:59 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 09:27 (michaelk)<\/b>Completed compliance testing. 145<\/p>

31\/03\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 12:13 (roy)<\/b>Replaced out of date battery Co alarm<\/p>

06\/04\/2022 11:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2022 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52652","activity_ticket_id":"50344","ticket_reference":"HDT51425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washing machine is leaking from the door when in use. It's not a lot of water, but it is still leaking from the door.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1450","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1450","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/22","activity_end":"2022-04-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62031","activity_notes":"keys for Repairaid 12 - 4pm they will call you The washing machine is leaking from the door when in use. It's not a lot of water, but it is still leaking from the door.","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2022 10:24 (System)<\/b>Ticket Created<\/p>

21\/03\/2022 10:24 (sandra)<\/b>W1D 6LS<\/p>

22\/03\/2022 12:30 (sandra)<\/b>wednesday 12 - 6pm <\/p>

23\/03\/2022 13:29 (roy)<\/b>With Repair Aid<\/p>

24\/03\/2022 14:23 (sandra)<\/b> 113.94 new clamp ordered <\/p>

04\/04\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52653","activity_ticket_id":"50391","ticket_reference":"HDT51472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"double glazed window doesnt stay up ","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/03\/22","activity_end":"2022-03-31 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62032","activity_notes":"double glazed window doesnt stay up ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2022 14:33 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 09:49 (sandra)<\/b>5th April at 11 AM BOOKED <\/p>

05\/04\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52654","activity_ticket_id":"50154","ticket_reference":"HDT51235","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"tap in the mens toilets not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/22","activity_end":"2022-03-31 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62033","activity_notes":"tap in the mens toilets not working Last week we had the mens toilet replaced due to a blockage , however there is now an issue with the taps. There is hot water coming out of the cold water tap and no water at all coming out of the hot water tap?","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2022 13:13 (System)<\/b>Ticket Created<\/p>

02\/03\/2022 07:04 (michaelk)<\/b>Attended callout to check on plumbing in the gents toilet. The hot tap does operate but is grinding when operated, will quote to change. 1hr labour 50<\/p>

02\/03\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 10:55 (michaelk)<\/b>Attended site to remove tap body and insert to change, following the information that the existing taps are obsolete. Ordered replacements and reassembled tap.2hrs labour 95<\/p>

31\/03\/2022 12:09 (sandra)<\/b>Price quoted for tap insert supply and fit 210<\/p>

01\/04\/2022 08:24 (michaelk)<\/b>Attended site to replace tap insert to mens boardroom toilet following indentation. Completed works and left fully operational. 2hrs labour, total 123.49 ex vat.<\/p>

01\/04\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52655","activity_ticket_id":"50420","ticket_reference":"HDT51501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement heating element","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 48 Newman Street ","cs_id":"1437","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1437","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/22","activity_end":"2022-03-31 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62034","activity_notes":"replacement heating element","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2022 16:00 (System)<\/b>Ticket Created<\/p>

29\/03\/2022 22:02 (roy)<\/b>Returned to reset one element.Plus rewire burnt out element<\/p>

30\/03\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 12:30 (sandra)<\/b>booked Friday 11 - 3pm <\/p>

01\/04\/2022 13:23 (michaelk)<\/b>Attended site to draindown hot water cylinder an d replace both heating elements. 5 hrs labour plus parts. Total 318 ex vat.<\/p>

01\/04\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52656","activity_ticket_id":"50437","ticket_reference":"HDT51518","ticket_client":"2132","client_name":"Dhanya Pradyumnan","ticket_title":"Resident locked out of apartment ","ticket_address_1":"Flat 6","ticket_address_2":"23-24 Great James Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1N 3ES","cs_address_1":"Flat 6","cs_id":"1974","cs_address_2":"23-26 Great James Street","cs_town":"London","cs_postcode":"WC1N 3HB","ticket_client_site":"1974","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/03\/22","activity_end":"2022-03-31 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62035","activity_notes":"Resident locked out of apartment Mobile number: 07426746587","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2022 10:47 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52657","activity_ticket_id":"50430","ticket_reference":"HDT51511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thursday morning with tenant shower and leak ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/22","activity_end":"2022-03-31 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62036","activity_notes":"1)about a month ago you sent somebody to fix the shower controls. We can now vary the temperature but it goes from as hot as youd ever want it to 3rd degree burns 2)loft recently and water has been leaking through","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2022 10:22 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 12:31 (sandra)<\/b>shower cartridge needs to be changed - on order<\/p>

01\/04\/2022 07:34 (dan)<\/b>Boiler fault causing shower temperature issue<\/p>

01\/04\/2022 15:07 (sandra)<\/b>Boiler fault causing shower temperature issue<\/p>

01\/04\/2022 15:11 (sandra)<\/b>emailed for Access on Monday 10 - 2pm. for boiler <\/p>

05\/04\/2022 08:34 (michaelk)<\/b>Attended site to check and reduce stored water temperature. Completed work but tenant was unavailable to inform of changes. 1hr labour 50.<\/p>

05\/04\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 09:43 (jane)<\/b>Shower repaired, attending this afternoon to replace the toilet seat <\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52658","activity_ticket_id":"50438","ticket_reference":"HDT51519","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/22","activity_end":"2022-03-31 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62037","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 11:07 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 08:27 (michaelk)<\/b>Attended callout to investigate boiler failure. Found system pressure below minimum so re-pressurised and tested internal components for leaks. Checked all visible joints around system but could find no cause. Left system fully operational. 2hrs labour 95.<\/p>

01\/04\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52659","activity_ticket_id":"50439","ticket_reference":"HDT51520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14836 - Remedial works following electrical condition report","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/22","activity_end":"2022-03-31 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62038","activity_notes":"Remedial works following electrical condition report","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2022 06:57 (alan)<\/b>Quoted works <\/p>

21\/04\/2022 06:58 (alan)<\/b>Complete quoted works <\/p>

21\/04\/2022 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52660","activity_ticket_id":"50440","ticket_reference":"HDT51521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge\/freezer has stopped working","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/03\/22","activity_end":"2022-03-31 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62039","activity_notes":"fridge\/freezer has stopped workingcheck the electrics to find out why it has stopped working tenant is home ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 11:15 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 12:46 (roy)<\/b>Switch was off inside cupboard but say we replaced the fuseAll ok<\/p>

31\/03\/2022 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52661","activity_ticket_id":"50441","ticket_reference":"HDT51522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lamps out ","ticket_address_1":"Flat 2","ticket_address_2":"61a Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1975","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1975","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/22","activity_end":"2022-03-31 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62040","activity_notes":"lamps out - Friday 10 - 2pm The tenant is having some issues with the light fittings in Flat 2, 61a Chandos Place. Several of the lights are out, which they have tried to replace however it appears the drivers\/fittings are the fault. ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 11:20 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:04 (alan)<\/b>Replace three faulty LED downlights<\/p>

01\/04\/2022 12:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52662","activity_ticket_id":"50442","ticket_reference":"HDT51523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water or heating","ticket_address_1":"Flat 1, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1215","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1215","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/22","activity_end":"2022-03-31 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62041","activity_notes":"no hot water or heatingtenant home for access all day ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 11:56 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 12:44 (sandra)<\/b>flow switch gone. new one ordered. access for 9 am tomorrow to fit.<\/p>

01\/04\/2022 09:22 (sandra)<\/b>I'm re-attending the above site this morning with a flow switch and will update asap,<\/p>

01\/04\/2022 12:05 (sandra)<\/b>email sent to Deepa updating her on todays activities and that we returning this afternoon to fit another part <\/p>

01\/04\/2022 15:21 (michaelk)<\/b>Attended site to replace pressure switch in boiler. Completed work and fired heating, however water flow sensor was also faulty which was hidden behind original fault. Left site and collected replacement, returning to fit sensor and left boiler running fully operational. 4hrs labour plus part, total 293.70 ex vat.<\/p>

01\/04\/2022 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52663","activity_ticket_id":"50279","ticket_reference":"HDT51360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1294","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1294","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/22","activity_end":"2022-03-31 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62042","activity_notes":"1)boiler appears to be running constantly regardless of thermostat setting. Theres a pumping and gurgling noise 24\/7 which is new since the replacement thermostat was installed.keys tomorrow - Danny is also going in and he will look at the sink ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2022 11:57 (System)<\/b>Ticket Created<\/p>

15\/03\/2022 07:50 (michaelk)<\/b>Attended site to investigate reported issues. Timeswitch to boiler and thermostat are not controlling properly, we have instructed tenant how to control whilst waiting for replacement controller. Bath tap diverter is also broken and requires changing. We Jane ordered both. 2hrs labour 95.<\/p>

15\/03\/2022 11:26 (alan)<\/b>Replace blown and dim lamps throughout flat as needed Ensure all lamps all same colour in each room i.e. warm white Order replacement ballast for bathroom mirror lights<\/p>

16\/03\/2022 10:58 (alan)<\/b>Return to site and replace faulty ballast for bathroom mirror light<\/p>

16\/03\/2022 12:47 (michaelk)<\/b>Attended site to replace faulty heating controls, as reported. Installed new wireless honeywell thermostat\/timer and programmed. Left system running fully operational, 3hrs labour plus parts 239.99 ex vat.<\/p>

18\/03\/2022 15:44 (travis)<\/b>Refit larder unit.<\/p>

25\/03\/2022 10:15 (sandra)<\/b>Over the past few days Ive observed that the boiler appears to be running constantly regardless of thermostat setting. Theres a pumping and gurgling noise 24\/7 which is new since the replacement thermostat was installed.please look at this issue on 25th as well <\/p>

28\/03\/2022 07:50 (michaelk)<\/b>Attended site to investigate boiler controls and to replace tap diverter. Found boiler pump control to the pcb, stuck on. Removed wiring and cleaned connections which resolved the issue. Tap diverter however was not able to be replaced. The two types that we tried to retro fit weren't compatible. The only way to resolve the issue would be to change the bath taps, which are not easily assessable. 2hrs labour 95<\/p>

28\/03\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 12:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/04\/2022 15:01 (sandra)<\/b>Deepa advised to leave bath taps. Returning today with keys to look at the Thermostat <\/p>

04\/04\/2022 10:21 (sandra)<\/b>new circuit board for the boiler is on order and being delivered Tuesday <\/p>

06\/04\/2022 11:49 (michaelk)<\/b>Attended site to supply and fit replacement pcb to worcester boiler. Removed existing and changed with an upgraded board. Tested fan and pump run on times on completion and left fully operational. 4 hrs labour plus parts, total 369.99 ex vat<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Attended site to supply and fit replacement pcb to worcester boiler. Removed existing and changed with an upgraded board. Tested fan and pump run on times on completion and left fully operational. 4 hrs labour plus parts<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Attended site to replace faulty heating controls, as reported. Installed new wireless honeywell thermostat\/timer and programmed. Left system running fully operational<\/p>

06\/04\/2022 12:04 (sandra)<\/b>Return to site and replace faulty ballast for bathroom mirror light<\/p>

06\/04\/2022 12:05 (sandra)<\/b>Attended site to investigate boiler controls and to replace tap diverter. Found boiler pump control to the pcb, stuck on. Removed wiring and cleaned connections which resolved the issue. Tap diverter however was not able to be replaced. The two types that we tried to retro fit weren't compatible. The only way to resolve the issue would be to change the bath taps, which are not easily assessable<\/p>

28\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52664","activity_ticket_id":"50443","ticket_reference":"HDT51524","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"block out let ","ticket_address_1":"Flat 5","ticket_address_2":"33 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8GU","cs_address_1":"Flat 5","cs_id":"1976","cs_address_2":"33 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8GU","ticket_client_site":"1976","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/03\/22","activity_end":"2022-03-31 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62043","activity_notes":"block out let Please can someone go to the above address with probably a rodding machine (??) and make sure the small rain water outlet under the decking around the top floor roof lantern is clear?Every time this blocks 10k worth of damage is caused to the communal areas so you must make sure it is completely cleared. The gully goes through flat 5 and out to a hopper at the back to a down pipe. We get pigeons nesting and other things blocking that pipe often. You will find a hatch in the corner of the decking where you will see the outlet below.The owner (and director of the building) Olivia will be in today and tomorrow but then will be going aways so can you please get there on either of these days?","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 12:49 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 10:59 (roy)<\/b>Cleared gulley but used snake but unable to get round last bend.Need Danny's electric snake<\/p>

01\/04\/2022 15:51 (dan)<\/b>Mechanically cleaned rw pipe from outlet<\/p>

01\/04\/2022 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52665","activity_ticket_id":"50445","ticket_reference":"HDT51526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/22","activity_end":"2022-03-31 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62044","activity_notes":"5 year fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 14:19 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:03 (sandra)<\/b>emailed Deepa for access on Tuesday at 2pm to carry this out <\/p>

05\/04\/2022 15:37 (alan)<\/b>Electrical inspection <\/p>

06\/04\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52666","activity_ticket_id":"50388","ticket_reference":"HDT51469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The washing machine has just gone bizirk whilst on spin. I think it has come off the wooden blocks it sits on, not sure, and the door cabinet door has been wrenched of its hinges","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/03\/22","activity_end":"2022-03-31 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62045","activity_notes":"The washing machine has just gone bizirk whilst on spin. I think it has come off the wooden blocks it sits on, not sure, and the door cabinet door has been wrenched of its hinges","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2022 09:42 (System)<\/b>Ticket Created<\/p>

25\/03\/2022 11:10 (travis)<\/b>Attended,refitted outer door to washing machine,run through cycles,found error code E02.Cleaned lower drain off pump outlet, removing foreign pieces,buttons ect and tested machine again,error code keeps appearing..drained and turned off machine at spur.Repair aid required at this point <\/p>

25\/03\/2022 11:23 (sandra)<\/b>repair aid emailed <\/p>

25\/03\/2022 12:05 (sandra)<\/b>We will be able to send an engineer on Monday, 28\/03 between 10 and 2pm emailed Deepa <\/p>

31\/03\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>

31\/03\/2022 11:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2022 11:22 (jane)<\/b>The engineer found that Dispenser Hose has failed and needs to be replaced, part on order <\/p>

04\/04\/2022 12:22 (sandra)<\/b>emailed for access thursday 12 - 4pm <\/p>

08\/04\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/04\/2022 15:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/04\/2022 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52667","activity_ticket_id":"50400","ticket_reference":"HDT51481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year electrical Test ","ticket_address_1":"23-25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-25 Garrick Street ","cs_id":"1822","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1822","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/22","activity_end":"2022-03-31 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62046","activity_notes":"5 Year electrical Test ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2022 15:39 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52668","activity_ticket_id":"50401","ticket_reference":"HDT51482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/22","activity_end":"2022-03-31 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62047","activity_notes":"5 year fixed wiring test ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2022 15:40 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52669","activity_ticket_id":"50408","ticket_reference":"HDT51489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"43 Goodge Street ","cs_id":"1682","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1682","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/22","activity_end":"2022-03-31 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62048","activity_notes":"5 year fixed wiring test ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 16:43 (System)<\/b>Ticket Created<\/p>

21\/04\/2022 07:00 (alan)<\/b>Electrical inspection <\/p>

21\/04\/2022 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52670","activity_ticket_id":"50409","ticket_reference":"HDT51490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/22","activity_end":"2022-03-31 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62049","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2022 16:48 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 15:38 (alan)<\/b>Electrical inspection <\/p>

07\/04\/2022 16:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52671","activity_ticket_id":"50446","ticket_reference":"HDT51527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The lock is too tight, tenants can not get in","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1692","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1692","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/03\/22","activity_end":"2022-03-31 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62050","activity_notes":"The lock is too tight, tenants can not get in","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 15:31 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 16:22 (travis)<\/b>Night latch and keep adjustment, lightly oiled and tested with keys.<\/p>

01\/04\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52672","activity_ticket_id":"50443","ticket_reference":"HDT51524","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"block out let ","ticket_address_1":"Flat 5","ticket_address_2":"33 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8GU","cs_address_1":"Flat 5","cs_id":"1976","cs_address_2":"33 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8GU","ticket_client_site":"1976","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/03\/22","activity_end":"2022-03-31 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62051","activity_notes":"block out let Please can someone go to the above address with probably a rodding machine (??) and make sure the small rain water outlet under the decking around the top floor roof lantern is clear?Every time this blocks 10k worth of damage is caused to the communal areas so you must make sure it is completely cleared. The gully goes through flat 5 and out to a hopper at the back to a down pipe. We get pigeons nesting and other things blocking that pipe often. You will find a hatch in the corner of the decking where you will see the outlet below.The owner (and director of the building) Olivia will be in today and tomorrow but then will be going aways so can you please get there on either of these days?","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 12:49 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 10:59 (roy)<\/b>Cleared gulley but used snake but unable to get round last bend.Need Danny's electric snake<\/p>

01\/04\/2022 15:51 (dan)<\/b>Mechanically cleaned rw pipe from outlet<\/p>

01\/04\/2022 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52673","activity_ticket_id":"50447","ticket_reference":"HDT51528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet doesnt flush","ticket_address_1":"Flat 14","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"1349","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1349","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/03\/22","activity_end":"2022-03-31 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62052","activity_notes":"toilet doesnt flush - Wednesday after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 15:45 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 07:31 (dan)<\/b>Replacement flush valve required, temporary repair made<\/p>

01\/04\/2022 12:00 (sandra)<\/b>Replacement flush valve required, temporary repair made<\/p>

20\/04\/2022 13:08 (dan)<\/b>Replaced flush valve<\/p>

20\/04\/2022 14:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52674","activity_ticket_id":"50448","ticket_reference":"HDT51529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for Friday 10 - 11am","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/22","activity_end":"2022-03-31 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62053","activity_notes":"list of works for Friday 10 - 11am1)The dripping tap can you take a look 2)balcony lights - can you take a picture for Alan 3)rot where the shower meets the bathroom doorframe. can you deal ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 15:52 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 11:30 (sandra)<\/b>Can we book this in for Monday, as we leave at 5 pm and I cant have my engineer pick this up tomorrow morning if we are not going to fit it as it may get broken carrying it back and forth in the van.Regards<\/p>

01\/04\/2022 11:59 (sandra)<\/b>emailed client to say that new tap has been ordered and when we return next week we will also silicone the shower as tenant didn't want it doing today. Also the balcony lights need replacing and quote will be sent for this <\/p>

01\/04\/2022 12:17 (iain)<\/b>List of works.<\/p>

01\/04\/2022 12:31 (sandra)<\/b>new tap on order <\/p>

01\/04\/2022 12:39 (dan)<\/b>Replacement tap ordered<\/p>

01\/04\/2022 13:19 (jane)<\/b>Tap on order <\/p>

11\/04\/2022 16:04 (dan)<\/b>Replaced sink tap, resealed shower frame corner.<\/p>

12\/04\/2022 09:44 (alan)<\/b>Replace faulty fire alarm in main room, refix Socket by kitchen bin and order replacement fuse spur for hallway <\/p>

13\/04\/2022 13:05 (michaelk)<\/b>Attended site to investigate reported heating issues. Tightened cylinder mains connection which was heavily scaled. Looked at three radiator valve which require new trv's. Will quote to change, 1hr labour 50.<\/p>

01\/06\/2022 07:13 (alan)<\/b>Replace fuse spur in hallway <\/p>

01\/06\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52675","activity_ticket_id":"50448","ticket_reference":"HDT51529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for Friday 10 - 11am","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/04\/22","activity_end":"2022-04-11 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62054","activity_notes":"MONDAY TENANT WILL BE HOME 1)The dripping tap ALSO5)one of the radiators has leaked, and a thermostatic valve on another radiator is broken.4)The pipe coming out of the bottom of the boiler is dripping slightlyCAN YOU LOOK AT THESE TOO ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 15:52 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 11:30 (sandra)<\/b>Can we book this in for Monday, as we leave at 5 pm and I cant have my engineer pick this up tomorrow morning if we are not going to fit it as it may get broken carrying it back and forth in the van.Regards<\/p>

01\/04\/2022 11:59 (sandra)<\/b>emailed client to say that new tap has been ordered and when we return next week we will also silicone the shower as tenant didn't want it doing today. Also the balcony lights need replacing and quote will be sent for this <\/p>

01\/04\/2022 12:17 (iain)<\/b>List of works.<\/p>

01\/04\/2022 12:31 (sandra)<\/b>new tap on order <\/p>

01\/04\/2022 12:39 (dan)<\/b>Replacement tap ordered<\/p>

01\/04\/2022 13:19 (jane)<\/b>Tap on order <\/p>

11\/04\/2022 16:04 (dan)<\/b>Replaced sink tap, resealed shower frame corner.<\/p>

12\/04\/2022 09:44 (alan)<\/b>Replace faulty fire alarm in main room, refix Socket by kitchen bin and order replacement fuse spur for hallway <\/p>

13\/04\/2022 13:05 (michaelk)<\/b>Attended site to investigate reported heating issues. Tightened cylinder mains connection which was heavily scaled. Looked at three radiator valve which require new trv's. Will quote to change, 1hr labour 50.<\/p>

01\/06\/2022 07:13 (alan)<\/b>Replace fuse spur in hallway <\/p>

01\/06\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52676","activity_ticket_id":"49612","ticket_reference":"HDT50693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors have fallen ","ticket_address_1":"Flat 2, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/22","activity_end":"2022-04-01 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62055","activity_notes":"wardrobe doors have fallen MONDAY AT 9 AM Please could you attend today between 10.30-2pm; tenant will be home to provide access. (please confirm)The tenant returned from being abroad yesterday evening and (pictures below) he found in the bedroom: all three of the wardrobe doors have fallen (2 on the bed and 1 on the side). Luckily, he was not in the property or lying in his bed when this happened; The glass of one of the doors has shuttered everywhere.Please could you investigate this how this could have happened and provide feedbackDo not reinstall the door if it is not safe to do so, we need to be extremely certain this will not happen again.If doors are not safe to install, please remove them from the flat as the tenant is unable to manoeuvre in the bedroom, he had to sleep on the couch as there is not much space in the room to move.","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:31 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 10:07 (dan)<\/b>Assisted ian<\/p>

10\/01\/2022 13:01 (iain)<\/b>Wardrobe doors.<\/p>

12\/01\/2022 11:51 (iain)<\/b>Dropped off door for repair.<\/p>

25\/01\/2022 10:58 (sandra)<\/b>AIK repairing <\/p>

18\/02\/2022 15:07 (sandra)<\/b>manufacturer cannot obtain parts. still waiting on delivery <\/p>

11\/03\/2022 11:39 (sandra)<\/b>bespoke glass still not delivered to manufacturer <\/p>

01\/04\/2022 11:38 (sandra)<\/b>Booked for Monday 4th at 9am with keys <\/p>

04\/04\/2022 09:21 (travis)<\/b>Collection and fitting of glass wardrobe door.<\/p>

04\/04\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 13:27 (dan)<\/b>Assisted Travis<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52677","activity_ticket_id":"49612","ticket_reference":"HDT50693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors have fallen ","ticket_address_1":"Flat 2, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/04\/22","activity_end":"2022-04-01 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62056","activity_notes":"wardrobe doors have fallen WITH TRAVIS MONDAY AT 9 AM WARDROBE ROBE TO BE FITTED ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2022 09:31 (System)<\/b>Ticket Created<\/p>

10\/01\/2022 10:07 (dan)<\/b>Assisted ian<\/p>

10\/01\/2022 13:01 (iain)<\/b>Wardrobe doors.<\/p>

12\/01\/2022 11:51 (iain)<\/b>Dropped off door for repair.<\/p>

25\/01\/2022 10:58 (sandra)<\/b>AIK repairing <\/p>

18\/02\/2022 15:07 (sandra)<\/b>manufacturer cannot obtain parts. still waiting on delivery <\/p>

11\/03\/2022 11:39 (sandra)<\/b>bespoke glass still not delivered to manufacturer <\/p>

01\/04\/2022 11:38 (sandra)<\/b>Booked for Monday 4th at 9am with keys <\/p>

04\/04\/2022 09:21 (travis)<\/b>Collection and fitting of glass wardrobe door.<\/p>

04\/04\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 13:27 (dan)<\/b>Assisted Travis<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52678","activity_ticket_id":"50450","ticket_reference":"HDT51531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe roller wheel needs replacing ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/22","activity_end":"2022-04-07 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62057","activity_notes":"wardrobe roller wheel needs replacing12th April between 11 - 3pm to take off the wheel and bearing and leave at the office so i can send to Brain from twentytwenty doors","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 11:02 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 11:41 (travis)<\/b>Attended to take details of broken roller to cupboard doors,Will return once roller is sourced.<\/p>

13\/04\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52679","activity_ticket_id":"50451","ticket_reference":"HDT51532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Work top needs replacing near sink and special order cupboard door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/22","activity_end":"2022-04-01 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62058","activity_notes":"work top needs replacing near sink with keys this morning ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 11:31 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:14 (sandra)<\/b>Replacement integrated dishwasher door.White gloss, no handle, lip at top. 445 715.Repair to worktop. <\/p>

01\/04\/2022 12:17 (iain)<\/b>Replacement dishwasher door.Repair to worktop.<\/p>

01\/04\/2022 14:11 (jane)<\/b>Door on order - 4 weeks lead-time <\/p>

01\/04\/2022 16:40 (sandra)<\/b>majicman to attend <\/p>

13\/04\/2022 09:26 (sandra)<\/b>The photos you have kindly provided have been assessed by our technical team and unfortunately the damage is too extensive. Apologies we could not assist on this occasion.worktop cannot be repaired <\/p>

13\/04\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

14\/04\/2022 13:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/04\/2022 13:04 (jane)<\/b>Cupboard door on order <\/p>

20\/04\/2022 16:01 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2022 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 13:28 (travis)<\/b>Replacement of D\/Washer door.<\/p>

05\/05\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52680","activity_ticket_id":"50453","ticket_reference":"HDT51534","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/22","activity_end":"2022-04-01 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62059","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 12:32 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 15:29 (michaelk)<\/b>Attended site to boiler failure and found dhw heat exchanger not preforming. We have recommended cleaning. 1hr labour 50.<\/p>

04\/04\/2022 15:31 (michaelk)<\/b>Attended site to remove dhw heat exchanger and clean through with acid. Completed work and left running, however I have spoken to sue about quoting to upgrade. 2hrs labour 95<\/p>

04\/04\/2022 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52681","activity_ticket_id":"50454","ticket_reference":"HDT51535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is not working ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"1978","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1978","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/04\/22","activity_end":"2022-04-01 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62060","activity_notes":"washing machine is not working ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 12:47 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 14:12 (sandra)<\/b>At the moment we can send an engineer out on Wednesday, 06\/04, between 10am and 2pm - please confirm at your earliest convenience, <\/p>

05\/04\/2022 10:27 (sandra)<\/b>Thursday, 07\/04, between 12pm and 4pm<\/p>

05\/04\/2022 11:27 (sandra)<\/b>tenant home <\/p>

06\/04\/2022 14:19 (sandra)<\/b>7th April. Tenant at home <\/p>

07\/04\/2022 16:55 (sandra)<\/b>Attended and found no answer from tenant. Emailed client and Salvatore said he had tried to call but no answer. We are rescheduling. <\/p>

08\/04\/2022 14:55 (sandra)<\/b>Booked with tenant for Monday 12 - 4pm <\/p>

12\/04\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52682","activity_ticket_id":"50455","ticket_reference":"HDT51536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out no water","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1980","cs_address_2":"22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1980","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/04\/22","activity_end":"2022-04-01 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62061","activity_notes":"emergency call out no water","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 12:55 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52683","activity_ticket_id":"50456","ticket_reference":"HDT51537","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"DS\/JH\/14839 - Redecoration of security office and corridor etc ","ticket_address_1":"Thomas Neals Centre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Thomas Neals Centre ","cs_id":"1977","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1977","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/04\/22","activity_end":"2022-04-01 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62062","activity_notes":"Redecoration of security office and corridor etc ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 13:20 (dean)<\/b>Done 1480.00<\/p>

04\/05\/2022 14:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52684","activity_ticket_id":"50457","ticket_reference":"HDT51538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenants door handle unscrewed itself from the door - Tenant home for access today ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1226","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1226","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/22","activity_end":"2022-04-01 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62063","activity_notes":"The tenants door handle unscrewed itself from the door - Tenant home for access today ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 13:29 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 13:43 (travis)<\/b>Refitted main door D pull handle.<\/p>

01\/04\/2022 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52685","activity_ticket_id":"50458","ticket_reference":"HDT51539","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"The ladies toilet on the office side is blocked again and filling up","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/04\/22","activity_end":"2022-04-01 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62064","activity_notes":"The ladies toilet on the office side is blocked again and filling upUsually we try to use toilets throughout the building but due to events happening in the Hall this week, we have been restricted to just the one toilet. Can this be looked at? This is the toilet with the U bend at the back. Is there an alternative solution to the U bend to stop the blockage continually recurring?","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 14:01 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 14:47 (dan)<\/b>Cistern will have to be removed to access partially blocked pipework<\/p>

04\/04\/2022 16:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52686","activity_ticket_id":"50459","ticket_reference":"HDT51540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into common parts on the carpet ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/22","activity_end":"2022-04-01 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62065","activity_notes":"leak into common parts on the carpet Description: Leak coming from 30 Rathbone, coming onto floor of communal area. This is quiet a bad leak and carpet is getting soaked. Especially in front of apartment 3. ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 14:27 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 15:58 (sandra)<\/b>found carpet wet and walls dry. has definitely leaked at some point. Someone has cut a hole in the ceiling. Fed back to client for more information <\/p>

01\/04\/2022 18:49 (iain)<\/b>Leak.<\/p>

04\/04\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52687","activity_ticket_id":"50460","ticket_reference":"HDT51541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/04\/22","activity_end":"2022-04-01 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62066","activity_notes":"When the washing machine spins, its not draining the clothes properly so they are very wet when they come out.Washer\/dryer is burning the clothes, this keeps leaving brown\/burnt marks on the clothes","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 14:35 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 16:30 (sandra)<\/b>waiting on appointment from Appliance engineer <\/p>

05\/04\/2022 15:41 (sandra)<\/b>wednesday 10 - 2pm with keys <\/p>

06\/04\/2022 13:15 (travis)<\/b>Attended and gave repair aid access, returned keys.<\/p>

07\/04\/2022 09:24 (sandra)<\/b>faulty parts quote to follow <\/p>

07\/04\/2022 16:54 (sandra)<\/b>Quote sent to Lillian for repair\/replacement <\/p>

08\/04\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52688","activity_ticket_id":"50461","ticket_reference":"HDT51542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecorating ","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/04\/22","activity_end":"2022-04-01 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62067","activity_notes":"Redecorating Flat doorBoiler cupboard doorliving room doorA coat of paint to Ensuite bedroom walls.COLLECT KEYS FOR ACCESS lilian away next week ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 15:37 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52689","activity_ticket_id":"50451","ticket_reference":"HDT51532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Work top needs replacing near sink and special order cupboard door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/04\/22","activity_end":"2022-04-01 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62068","activity_notes":"work top needs replacing near sink replacement cupboard door ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 11:31 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:14 (sandra)<\/b>Replacement integrated dishwasher door.White gloss, no handle, lip at top. 445 715.Repair to worktop. <\/p>

01\/04\/2022 12:17 (iain)<\/b>Replacement dishwasher door.Repair to worktop.<\/p>

01\/04\/2022 14:11 (jane)<\/b>Door on order - 4 weeks lead-time <\/p>

01\/04\/2022 16:40 (sandra)<\/b>majicman to attend <\/p>

13\/04\/2022 09:26 (sandra)<\/b>The photos you have kindly provided have been assessed by our technical team and unfortunately the damage is too extensive. Apologies we could not assist on this occasion.worktop cannot be repaired <\/p>

13\/04\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

14\/04\/2022 13:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/04\/2022 13:04 (jane)<\/b>Cupboard door on order <\/p>

20\/04\/2022 16:01 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2022 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 13:28 (travis)<\/b>Replacement of D\/Washer door.<\/p>

05\/05\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52690","activity_ticket_id":"50462","ticket_reference":"HDT51543","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak on down pipe ","ticket_address_1":"Flat 2","ticket_address_2":"35 Gosfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 6HL","cs_address_1":"Flat 2","cs_id":"1984","cs_address_2":"35 Gosfield Street ","cs_town":"London ","cs_postcode":"W1W 6HL","ticket_client_site":"1984","ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/04\/22","activity_end":"2022-04-05 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62069","activity_notes":"leak on down pipe Please can we confirm Tuesday between 8-10am There is a down pipe leaking from the back of the building. The tenant will be home his name is Michael.","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 16:59 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 14:36 (dan)<\/b>Suspect cistern flat 2 overflowing<\/p>

11\/04\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2022 13:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/04\/2022 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52691","activity_ticket_id":"50463","ticket_reference":"HDT51544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out boiler not working ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/22","activity_end":"2022-04-04 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62070","activity_notes":"emergency call out boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2022 09:27 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52692","activity_ticket_id":"50464","ticket_reference":"HDT51545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14838 - Repair or replacement of oven","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/04\/22","activity_end":"2022-04-04 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62071","activity_notes":"Repair or replacement of oven ","activity_timesheet":null,"ticket_notes_combined":"

06\/04\/2022 14:51 (sandra)<\/b>It will take about 3-5 working days for delivery. Once the new over arrives will contact you for a visit. Ordered on 4th <\/p>

12\/04\/2022 09:18 (sandra)<\/b>We are looking to install the new oven on Thursday, 14\/04 in the afternoon 12-5pm<\/p>

12\/04\/2022 14:36 (sandra)<\/b>Hi Sandra, please arrange for after the 19th. Tenant will be back then for access.<\/p>

13\/04\/2022 12:23 (sandra)<\/b>booked for 22nd <\/p>

20\/04\/2022 11:04 (sandra)<\/b>new oven can be installed on Tuesday, 26\/04 in the afternoon 12-6 pm <\/p>

03\/05\/2022 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52693","activity_ticket_id":"50465","ticket_reference":"HDT51546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light in fire escape is out","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/04\/22","activity_end":"2022-04-04 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62072","activity_notes":"light in fire escape is out","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 10:03 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 11:55 (alan)<\/b>Replace blinds lamps on rear fire escape <\/p>

05\/04\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52694","activity_ticket_id":"50466","ticket_reference":"HDT51547","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Track and Trace ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/22","activity_end":"2022-04-04 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62073","activity_notes":"Track and Trace ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 11:32 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 15:27 (michaelk)<\/b>Attended site to trace gas pipework and meter for garry. Reported findings to office. 2hrs labour 95<\/p>

14\/04\/2022 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52695","activity_ticket_id":"50453","ticket_reference":"HDT51534","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/22","activity_end":"2022-04-04 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62074","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 12:32 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 15:29 (michaelk)<\/b>Attended site to boiler failure and found dhw heat exchanger not preforming. We have recommended cleaning. 1hr labour 50.<\/p>

04\/04\/2022 15:31 (michaelk)<\/b>Attended site to remove dhw heat exchanger and clean through with acid. Completed work and left running, however I have spoken to sue about quoting to upgrade. 2hrs labour 95<\/p>

04\/04\/2022 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52696","activity_ticket_id":"50468","ticket_reference":"HDT51549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into basement plantroom","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/22","activity_end":"2022-04-04 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62075","activity_notes":"Leak into basement plantroomcan someone attend and look at this please? I believe it is coming from the rear lean to roof at level 1. ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 12:12 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 16:00 (michaelk)<\/b>We attended site to investigate water leak in plantroom. There was no leak present however the floor to the rear of the plantroom was puddled. The roof will need to be tested to try to resolve as there's quite a few stained areas on the pitched roof. The timesaver fitted to the soil pipe will also require changing.1hr labour 50<\/p>

04\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>

05\/04\/2022 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2022 11:35 (travis)<\/b>Blocked outlet and gully to lower rear of building,Cleared gully and outlet and cleaned flat roof of debris.<\/p>

05\/04\/2022 12:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52697","activity_ticket_id":"50469","ticket_reference":"HDT51550","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14843 - Radiator lockshield Valve","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/22","activity_end":"2022-04-04 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62076","activity_notes":"Radiator lockshield Valve","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2022 14:05 (sandra)<\/b>radiator repairs booked for Friday <\/p>

08\/04\/2022 11:26 (michaelk)<\/b>Completed quoted freeze repair to radaitor valve outside lecture theatre. Completed work and left fully operational. Total 255 ex vat.<\/p>

08\/04\/2022 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52698","activity_ticket_id":"50467","ticket_reference":"HDT51548","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"small patch repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/22","activity_end":"2022-04-04 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62077","activity_notes":"small patch repair TUESDAY to carry out a small patch repair whist we arrange for a more permanent solution?","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2022 11:58 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 14:09 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 14:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2022 10:40 (travis)<\/b>Repairs to perspex roof light <\/p>

06\/04\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52699","activity_ticket_id":"50470","ticket_reference":"HDT51551","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issues","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"770","cs_address_2":"5a Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"770","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/22","activity_end":"2022-04-04 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62078","activity_notes":"Boiler issues","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 12:34 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 15:33 (michaelk)<\/b>Attended site to investigate boiler failure. Found expansion vessel flooded and leaking. Drained boiler and re-pressurised expansion vessel. Assembled boiler and tested. 2hrs labour 95<\/p>

04\/04\/2022 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52700","activity_ticket_id":"50471","ticket_reference":"HDT51552","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you arrange to have sign moved at 39 Drury Lane ","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/22","activity_end":"2022-04-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62079","activity_notes":"Please can you arrange to have sign moved at 39 Drury Lane ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 14:30 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 08:45 (travis)<\/b>Shop front ,high level signage removed.<\/p>

05\/04\/2022 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52701","activity_ticket_id":"50472","ticket_reference":"HDT51553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cracked toilet seat ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1925","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1925","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/22","activity_end":"2022-04-19 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62080","activity_notes":"19th April at 2pm Tenant is on holiday until then ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 14:34 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 14:37 (dan)<\/b>New seat to be sourced<\/p>

05\/04\/2022 15:39 (jane)<\/b>Toilet seat on order <\/p>

07\/04\/2022 16:49 (sandra)<\/b>Emailed Deepa for access on Friday to fit new toilet seat. Awaiting response <\/p>

08\/04\/2022 14:53 (sandra)<\/b>Booked for 15th April at 2pm <\/p>

19\/04\/2022 15:10 (dan)<\/b>Replaced seat<\/p>

19\/04\/2022 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52702","activity_ticket_id":"50473","ticket_reference":"HDT51554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Eye bolt Testing ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/04\/22","activity_end":"2022-04-04 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62081","activity_notes":"Eye bolt Testing ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2022 16:24 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 13:03 (travis)<\/b>Keys and access for eye bolt testing.<\/p>

20\/04\/2022 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52703","activity_ticket_id":"50357","ticket_reference":"HDT51438","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"water tank leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/22","activity_end":"2022-04-04 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62082","activity_notes":"water tank leak - can you take a look tomorrow please 110 Long Acre (10 LA) there is a leak coming from the water tank in the Speak to site engineer Allan when on site. ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2022 11:47 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 16:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/04\/2022 08:29 (michaelk)<\/b>Roy attended site, no charge from me.<\/p>

20\/04\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52704","activity_ticket_id":"50474","ticket_reference":"HDT51555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing\/dryer not working","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/04\/22","activity_end":"2022-04-05 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62083","activity_notes":"washing\/dryer not workingThe drying function does not work and the clothes remain cold and wet. ","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2022 09:07 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 10:29 (sandra)<\/b>Friday, 08\/04, between 10am and 2pm<\/p>

08\/04\/2022 13:38 (travis)<\/b>Access for repair aid.<\/p>

08\/04\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

13\/04\/2022 11:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/04\/2022 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52705","activity_ticket_id":"50475","ticket_reference":"HDT51556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/22","activity_end":"2022-04-07 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62084","activity_notes":"Gas compliance testing no PAT - Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2022 09:25 (System)<\/b>Ticket Created<\/p>

06\/04\/2022 14:21 (sandra)<\/b>Booked Thursday <\/p>

07\/04\/2022 16:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/04\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52706","activity_ticket_id":"49842","ticket_reference":"HDT50923","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Servicing of the pumps ","ticket_address_1":"5 Dryden Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Dryden Street","cs_id":"1834","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1834","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/04\/22","activity_end":"2022-04-05 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62085","activity_notes":"Servicing of the pumps ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2022 13:48 (System)<\/b>Ticket Created<\/p>

25\/01\/2022 13:49 (jane)<\/b>750.00 plus VAT plus 20% on cost <\/p>

02\/02\/2022 09:52 (jane)<\/b>Please could we attend 07.02.2022 pm for the new serviceEngineers attending will be Larry Wheeler and Carlo Morena<\/p>

02\/02\/2022 09:52 (jane)<\/b>Job 200486 we will put off until pumps have been installed<\/p>

22\/02\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>

05\/04\/2022 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 10:36 (sandra)<\/b>provisionally booked 13\/5 8.30 - 5pm<\/p>

16\/05\/2022 10:42 (jane)<\/b>Tuesday 24th May 8am Engineers attending will be Larry Wheeler AE19 YJX and Harry Cunningham<\/p>

24\/05\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52707","activity_ticket_id":"50467","ticket_reference":"HDT51548","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"small patch repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/22","activity_end":"2022-04-05 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62086","activity_notes":"small patch repair to carry out a small patch repair whist we arrange for a more permanent solution?","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 11:58 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 14:09 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 14:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/04\/2022 10:40 (travis)<\/b>Repairs to perspex roof light <\/p>

06\/04\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52708","activity_ticket_id":"50468","ticket_reference":"HDT51549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into basement plantroom","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/22","activity_end":"2022-04-05 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62087","activity_notes":"Leak into basement plantroomcan someone attend and look at this please? I believe it is coming from the rear lean to roof at level 1. ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 12:12 (System)<\/b>Ticket Created<\/p>

04\/04\/2022 16:00 (michaelk)<\/b>We attended site to investigate water leak in plantroom. There was no leak present however the floor to the rear of the plantroom was puddled. The roof will need to be tested to try to resolve as there's quite a few stained areas on the pitched roof. The timesaver fitted to the soil pipe will also require changing.1hr labour 50<\/p>

04\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>

05\/04\/2022 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2022 11:35 (travis)<\/b>Blocked outlet and gully to lower rear of building,Cleared gully and outlet and cleaned flat roof of debris.<\/p>

05\/04\/2022 12:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52709","activity_ticket_id":"50476","ticket_reference":"HDT51557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"jet wash tripping electrics ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/22","activity_end":"2022-04-05 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62088","activity_notes":"CAN YOU LOOK AT THE ELECTRICS FIRST AND LET ME KNOW IF ITS ACTUALLY THE JET WASHHi Sandra\/Jane, can you please arrange for Alan to check the main fuse box and clean machine for the jet wash.Cleaner reported. The main fuse box tripped each time the machine is turned on.Please liaise with Anthony 07966 347134 if any issues.","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2022 10:24 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 15:40 (alan)<\/b>Investigate jet wash tripping power Tested circuit and no faulty found. Fault must be on jet wash unit this with need specialist contractor Replace lamp in south service yard storage cupboard <\/p>

08\/04\/2022 15:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52710","activity_ticket_id":"50477","ticket_reference":"HDT51558","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Basement toilet ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/04\/22","activity_end":"2022-04-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62089","activity_notes":"Basement toilet Pictures separately above leak on the toilet and can they also bring along a couple of ant traps please so similar? Not had this problem before there! If you can confirm if you are able to attend please!","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2022 10:30 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 15:08 (dan)<\/b>Repaired leak on pipework<\/p>

05\/04\/2022 15:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52711","activity_ticket_id":"50478","ticket_reference":"HDT51559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"vents not working ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/22","activity_end":"2022-04-05 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62090","activity_notes":"Description: The vents in our office are suddenly blowing out strong cold air. Nothing has been touched could we please have someone come over to have a look at it please? ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2022 11:09 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 11:53 (alan)<\/b>Look At a handling unit as a tenant has reported its become noise and pumping in cold air Recommend it to be looked at and serviced by a specialist quote to follow<\/p>

05\/04\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52712","activity_ticket_id":"50474","ticket_reference":"HDT51555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing\/dryer not working","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/22","activity_end":"2022-04-05 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62091","activity_notes":"keys on Friday 10 - 2pm for repairaid washing\/dryer not workingThe drying function does not work and the clothes remain cold and wet. ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2022 09:07 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 10:29 (sandra)<\/b>Friday, 08\/04, between 10am and 2pm<\/p>

08\/04\/2022 13:38 (travis)<\/b>Access for repair aid.<\/p>

08\/04\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

13\/04\/2022 11:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/04\/2022 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52713","activity_ticket_id":"50462","ticket_reference":"HDT51543","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak on down pipe ","ticket_address_1":"Flat 2","ticket_address_2":"35 Gosfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 6HL","cs_address_1":"Flat 2","cs_id":"1984","cs_address_2":"35 Gosfield Street ","cs_town":"London ","cs_postcode":"W1W 6HL","ticket_client_site":"1984","ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/04\/22","activity_end":"2022-04-05 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62092","activity_notes":"leak on down pipe Please can we confirm Tuesday between 8-10am flat 2, Gosfield Street, There is a down pipe leaking from the back of the building. The tenant will be home his name is Michael.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 16:59 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 14:36 (dan)<\/b>Suspect cistern flat 2 overflowing<\/p>

11\/04\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>

20\/04\/2022 13:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/04\/2022 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52714","activity_ticket_id":"50480","ticket_reference":"HDT51561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 3","ticket_address_2":"14a Goodwins Court\/3 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1985","cs_address_2":"14a Goodwins Court\/3 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1985","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/22","activity_end":"2022-04-05 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62093","activity_notes":"Gas compliance testing no PAT Please could you book for the gas safety certificate to be carried out on Thursday 7th April between 10-12pm Tenant will provide access.","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2022 11:57 (System)<\/b>Ticket Created<\/p>

06\/04\/2022 14:22 (sandra)<\/b>Thursday <\/p>

07\/04\/2022 16:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/04\/2022 16:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52715","activity_ticket_id":"50481","ticket_reference":"HDT51562","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"DW\/SW\/14847 - Removal of cistern to remove blockage ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/04\/22","activity_end":"2022-04-07 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62094","activity_notes":"Removal of cistern to remove blockage Thursday morning ","activity_timesheet":null,"ticket_notes_combined":"

06\/04\/2022 12:43 (sandra)<\/b>(Ticket Closed)<\/p>

13\/04\/2022 16:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/04\/2022 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52716","activity_ticket_id":"50460","ticket_reference":"HDT51541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/22","activity_end":"2022-04-05 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62095","activity_notes":"repairaid wednesday 10 - 2pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 14:35 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 16:30 (sandra)<\/b>waiting on appointment from Appliance engineer <\/p>

05\/04\/2022 15:41 (sandra)<\/b>wednesday 10 - 2pm with keys <\/p>

06\/04\/2022 13:15 (travis)<\/b>Attended and gave repair aid access, returned keys.<\/p>

07\/04\/2022 09:24 (sandra)<\/b>faulty parts quote to follow <\/p>

07\/04\/2022 16:54 (sandra)<\/b>Quote sent to Lillian for repair\/replacement <\/p>

08\/04\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52717","activity_ticket_id":"50482","ticket_reference":"HDT51563","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove the wing sign from 39 Drury lane.","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/22","activity_end":"2022-04-05 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62096","activity_notes":"Remove the wing sign from 39 Drury lane.","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2022 16:36 (System)<\/b>Ticket Created<\/p>

06\/04\/2022 12:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52718","activity_ticket_id":"50483","ticket_reference":"HDT51564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from the roof","ticket_address_1":"Penthouse, 36 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse, 36 Gerrard Street","cs_id":"1392","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1392","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/22","activity_end":"2022-04-06 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62097","activity_notes":"leak from the roofPlease see the attached pictures. Leak from the roof. Can you please arrange first thing this morning?Please inform whoever is attending the below:To collect keys no: 07 B2. The room is above the stairs on the right.Greg will leave another key to the roof in the boiler room in a black pot.Please ring Greg 07810090000 if any problems.","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2022 09:12 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 09:07 (roy)<\/b>Cleared gullies and hopper<\/p>

07\/04\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52719","activity_ticket_id":"50451","ticket_reference":"HDT51532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Work top needs replacing near sink and special order cupboard door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/04\/22","activity_end":"2022-04-06 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62098","activity_notes":"WHEN CAN YOU ATTEND Front door and 2 lobby doors(boiler room door) need a coat of paint En-suite bedroom walls need a coat of paint","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 11:31 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:14 (sandra)<\/b>Replacement integrated dishwasher door.White gloss, no handle, lip at top. 445 715.Repair to worktop. <\/p>

01\/04\/2022 12:17 (iain)<\/b>Replacement dishwasher door.Repair to worktop.<\/p>

01\/04\/2022 14:11 (jane)<\/b>Door on order - 4 weeks lead-time <\/p>

01\/04\/2022 16:40 (sandra)<\/b>majicman to attend <\/p>

13\/04\/2022 09:26 (sandra)<\/b>The photos you have kindly provided have been assessed by our technical team and unfortunately the damage is too extensive. Apologies we could not assist on this occasion.worktop cannot be repaired <\/p>

13\/04\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

14\/04\/2022 13:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/04\/2022 13:04 (jane)<\/b>Cupboard door on order <\/p>

20\/04\/2022 16:01 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2022 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 13:28 (travis)<\/b>Replacement of D\/Washer door.<\/p>

05\/05\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52720","activity_ticket_id":"50484","ticket_reference":"HDT51565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in hallway flashing continously","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1955","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1955","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/22","activity_end":"2022-04-06 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62099","activity_notes":"lights in hallway flashing continouslyPlease could you attend today, the lights in the hallway of the flat are flashing continuously.The tenant will be home today between 11-2pm.","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2022 09:41 (System)<\/b>Ticket Created<\/p>

06\/04\/2022 11:53 (sandra)<\/b>Friday 9 am with the tenant to replace two new light fittings<\/p>

06\/04\/2022 13:14 (roy)<\/b>On arrival lights was ok but when I removed the PL bulb it was burnt out. Tenant shower me a photo where the emergency light was on.Tested circuit and found light fitting is faulty. Alan to replace<\/p>

08\/04\/2022 13:04 (alan)<\/b>Following Roys visit return and replace faulty light fitting in flat lobby for LED Replaced both fittings so they matched <\/p>

08\/04\/2022 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52721","activity_ticket_id":"50476","ticket_reference":"HDT51557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"jet wash tripping electrics ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/04\/22","activity_end":"2022-04-06 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62100","activity_notes":"Hi Sandra\/Jane, can you please arrange for Alan to check the main fuse box and clean machine for the jet wash.Cleaner reported. The main fuse box tripped each time the machine is turned on.Please liaise with Anthony 07966 347134 if any issues.","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2022 10:24 (System)<\/b>Ticket Created<\/p>

05\/04\/2022 15:40 (alan)<\/b>Investigate jet wash tripping power Tested circuit and no faulty found. Fault must be on jet wash unit this with need specialist contractor Replace lamp in south service yard storage cupboard <\/p>

08\/04\/2022 15:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52722","activity_ticket_id":"50473","ticket_reference":"HDT51554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Eye bolt Testing ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/22","activity_end":"2022-04-06 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62101","activity_notes":"Eye bolt Testing - SENT EMAIL GIVING YOU DETAILS FOR TOMORROW ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2022 16:24 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 13:03 (travis)<\/b>Keys and access for eye bolt testing.<\/p>

20\/04\/2022 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52723","activity_ticket_id":"50484","ticket_reference":"HDT51565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in hallway flashing continously","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1955","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1955","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/04\/22","activity_end":"2022-04-06 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62102","activity_notes":"lights in hallway flashing continouslyPlease could you attend today, the lights in the hallway of the flat are flashing continuously.The tenant will be home today between 11-2pm.","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2022 09:41 (System)<\/b>Ticket Created<\/p>

06\/04\/2022 11:53 (sandra)<\/b>Friday 9 am with the tenant to replace two new light fittings<\/p>

06\/04\/2022 13:14 (roy)<\/b>On arrival lights was ok but when I removed the PL bulb it was burnt out. Tenant shower me a photo where the emergency light was on.Tested circuit and found light fitting is faulty. Alan to replace<\/p>

08\/04\/2022 13:04 (alan)<\/b>Following Roys visit return and replace faulty light fitting in flat lobby for LED Replaced both fittings so they matched <\/p>

08\/04\/2022 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52724","activity_ticket_id":"50485","ticket_reference":"HDT51566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"change fitting to LED in hob extractor","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/05\/22","activity_end":"2022-05-06 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62103","activity_notes":"change fitting to LED in hob extractorBOOKED 6TH MAY TENANT AT HOME ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2022 11:59 (System)<\/b>Ticket Created<\/p>

06\/04\/2022 12:00 (sandra)<\/b>emailed for Monday <\/p>

06\/04\/2022 15:41 (sandra)<\/b>21ST APRIL WITH TENANT AT TENANTS REQUEST<\/p>

09\/09\/2022 05:03 (alan)<\/b>It is not possible to replace fittings in extractor hood for LED replace blown lamp and leave working <\/p>

09\/09\/2022 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52725","activity_ticket_id":"50486","ticket_reference":"HDT51567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14850 - Replacement heat controller","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1591","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1591","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/22","activity_end":"2022-04-06 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62104","activity_notes":"Replacement heat controller","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2022 16:12 (michaelk)<\/b>Attended site to supply and fit replacement honeywell home controller. Completed work and left fully operational. 4 hrs labour plus parts, total 249 ex vat.<\/p>

07\/04\/2022 16:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52726","activity_ticket_id":"50479","ticket_reference":"HDT51560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb ","ticket_address_1":"Flat 5, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 77-78 St Martins Lane ","cs_id":"1606","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1606","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/22","activity_end":"2022-04-06 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62105","activity_notes":"the light bulb keeps flickering in the bathroom also, there is a stain in the ceiling at the spotlight that looks damp. There is a similar stain, although less noticeable, in the common area of the corridor corresponding to tenants bathroom, please could this be checked.77-78 St Martins Lane - Front Door (All Areas) 53 B677-78 St Martins Lane - Flat 5 58 B6","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2022 11:12 (System)<\/b>Ticket Created<\/p>

06\/04\/2022 16:42 (sandra)<\/b>stain is aged and LED light needs new fitting <\/p>

07\/04\/2022 09:09 (roy)<\/b>New LED light fitting with driver is required.Disconnected to stop flashing.Have ordered new fittingDamp stains inside and outside flat is old<\/p>

07\/04\/2022 11:53 (roy)<\/b>Replaced flashing light.Unable to get same as old but purchased update version.All working ok<\/p>

07\/04\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52727","activity_ticket_id":"50452","ticket_reference":"HDT51533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14824 - Replacement Wardrobes ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/04\/22","activity_end":"2022-04-06 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62106","activity_notes":"Replacement Wardrobes ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 12:34 (sandra)<\/b>sent to supplier and asked for lead time on these <\/p>

08\/04\/2022 14:55 (sandra)<\/b>lead time 6 - 8 weeks on replacement <\/p>

18\/05\/2022 11:24 (jane)<\/b>Have asked the client what day is best week commencing 30th May <\/p>

20\/05\/2022 16:50 (jane)<\/b>For 30th May between 10:30 and 11am <\/p>

23\/05\/2022 09:17 (sandra)<\/b>Its all been confirmed. 30th Monday <\/p>

30\/05\/2022 15:22 (sandra)<\/b>(Ticket Closed)<\/p>

30\/05\/2022 15:23 (roy)<\/b>Access and return to lock up.Doors working ok<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52728","activity_ticket_id":"50487","ticket_reference":"HDT51568","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"23 Devonshire Cloe Excess wires ","ticket_address_1":"21 & 23 Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 & 23 Devonshire Close ","cs_id":"1539","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1539","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/22","activity_end":"2022-04-07 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62107","activity_notes":"23 Devonshire Cloe Excess wires ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2022 10:43 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52729","activity_ticket_id":"50488","ticket_reference":"HDT51569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dish washer error code E09. SEE NOTES","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/04\/22","activity_end":"2022-04-07 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62108","activity_notes":"Washing machine error code E09.","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2022 11:03 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 11:49 (sandra)<\/b>Monday, 11\/04, between 12pm and 4pm <\/p>

11\/04\/2022 13:39 (sandra)<\/b>146.40 repair dishwasher not washing machine. new heat pump <\/p>

13\/04\/2022 11:52 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2022 14:17 (sandra)<\/b>We have attended this one for a dishwasher repair last week and the we have replaced the heat pump. Our engineer also noticed that the top spray arm is missing. We have ordered it free of charge for you and we are expecting to be with us by tomorrow. Would it be possible to send our engineer back on Thursday between 12pm and 4pm? <\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52730","activity_ticket_id":"50489","ticket_reference":"HDT51570","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"The FB2 lock is not locking the door can you send someone to sort this out please asap and also put a handle on the door so that it can be pulled shut! ","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Upper Wimpole Street ","cs_id":"1988","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6LE","ticket_client_site":"1988","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/22","activity_end":"2022-04-07 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62109","activity_notes":"The FB2 lock is not locking the door can you send someone to sort this out please asap and also put a handle on the door so that it can be pulled shut! ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2022 14:29 (System)<\/b>Ticket Created<\/p>

08\/04\/2022 09:23 (travis)<\/b>Fitted a (D) type pull handle and overhauled the existing FB 2 Lock,adjusted the frame lock keep.<\/p>

08\/04\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52731","activity_ticket_id":"50490","ticket_reference":"HDT51571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - leak ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/22","activity_end":"2022-04-07 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62110","activity_notes":"Emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2022 14:34 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52732","activity_ticket_id":"50491","ticket_reference":"HDT51572","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Check all electrics following leak ","ticket_address_1":"6 Heath Gate Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW3 2NU","cs_address_1":"6 Heath Gate Place ","cs_id":"1989","cs_address_2":"","cs_town":"London ","cs_postcode":"NW3 2NU","ticket_client_site":"1989","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/04\/22","activity_end":"2022-04-07 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62111","activity_notes":"Check all electrics following leak ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2022 14:42 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 15:39 (alan)<\/b>Check electrical to unit following leak<\/p>

07\/04\/2022 16:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52733","activity_ticket_id":"50492","ticket_reference":"HDT51573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler showing F22","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/22","activity_end":"2022-04-07 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62112","activity_notes":"boiler showing F22As discussed, can your team attend the flat above?They can get access keys from the security cabin - 118 B3 & 122 B3. Please find below further details about the issue. Thanks for your help. ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2022 16:28 (System)<\/b>Ticket Created<\/p>

07\/04\/2022 16:59 (sandra)<\/b>(Ticket Closed)<\/p>

07\/04\/2022 17:04 (roy)<\/b>Extremely low pressure.Increased pressure to 1.3 bar.Checked hot water and heating and all working ok.Unable to find any leakage<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52734","activity_ticket_id":"50493","ticket_reference":"HDT51574","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"list of works ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"1577","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9EP","ticket_client_site":"1577","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/04\/22","activity_end":"2022-04-07 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62113","activity_notes":"list of works a tap (needing a new washer) ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2022 16:33 (System)<\/b>Ticket Created<\/p>

08\/04\/2022 11:15 (travis)<\/b>Removal of office chair for recycling,Adjustment to main door to stop binding, overhaul of locks and hinges,door closer ect.<\/p>

11\/04\/2022 16:10 (dan)<\/b>Taps in good working order, customer states problem may have already been tended to<\/p>

12\/04\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52735","activity_ticket_id":"50493","ticket_reference":"HDT51574","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"list of works ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"1577","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9EP","ticket_client_site":"1577","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/22","activity_end":"2022-04-07 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62114","activity_notes":"list of works and a chair (that needs to be taken away) in our office, We also now have a front door that is sticking (probably just needs some WD40!) ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2022 16:33 (System)<\/b>Ticket Created<\/p>

08\/04\/2022 11:15 (travis)<\/b>Removal of office chair for recycling,Adjustment to main door to stop binding, overhaul of locks and hinges,door closer ect.<\/p>

11\/04\/2022 16:10 (dan)<\/b>Taps in good working order, customer states problem may have already been tended to<\/p>

12\/04\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52736","activity_ticket_id":"50357","ticket_reference":"HDT51438","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"water tank leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/04\/22","activity_end":"2022-04-07 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62115","activity_notes":"water tank leak In the basement of 107-115 Long Acre (10 LA) there is a leak coming from the water tank in the basement shower room. Speak to site engineer Allan when on site. ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2022 11:47 (System)<\/b>Ticket Created<\/p>

31\/03\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>

04\/04\/2022 16:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/04\/2022 08:29 (michaelk)<\/b>Roy attended site, no charge from me.<\/p>

20\/04\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52737","activity_ticket_id":"50494","ticket_reference":"HDT51575","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Moss removal on window cill at 2nd floor level ","ticket_address_1":"Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Street ","cs_id":"1990","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1990","ticket_status_code":"Cancelled","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"08\/04\/22","activity_end":"2022-04-08 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62116","activity_notes":"Moss removal on window cill at 2nd floor level I was advised that Reddan did the moss removal on the Mercer Street elevation to Block 10 a few years ago.Would it be possible to book the same thing in this time around and also to get a quote to add a lead lip to that ledge?","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2022 09:07 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 12:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52738","activity_ticket_id":"50495","ticket_reference":"HDT51576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14855 -Replacement Beko ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/04\/22","activity_end":"2022-04-08 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62117","activity_notes":"Repair\/replace for washing machine ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2022 15:34 (roy)<\/b>With Repair Aid<\/p>

20\/04\/2022 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52739","activity_ticket_id":"50496","ticket_reference":"HDT51577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"batteries need replacing in alarm in bedroom","ticket_address_1":"Flat 6a, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a, Goodwins House ","cs_id":"1515","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1515","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/22","activity_end":"2022-04-08 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62118","activity_notes":"batteries need replacing in alarm in bedroom2 - 4pm today tenant is home ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2022 12:18 (System)<\/b>Ticket Created<\/p>

08\/04\/2022 14:52 (alan)<\/b>Help Travis access high-level smoke alarm and replace battery<\/p>

08\/04\/2022 14:55 (travis)<\/b>Smoke y, battery replacement.<\/p>

08\/04\/2022 14:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52740","activity_ticket_id":"50497","ticket_reference":"HDT51578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light on the communal staircase not working","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/22","activity_end":"2022-04-08 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62119","activity_notes":"Light on the communal staircase not working","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2022 12:21 (System)<\/b>Ticket Created<\/p>

08\/04\/2022 14:57 (alan)<\/b>Investigate light not workingFault found to be fitting ordered replacementTo return Monday<\/p>

08\/04\/2022 15:01 (sandra)<\/b>Investigate light not working Fault found to be fitting ordered replacement To return Monday<\/p>

12\/04\/2022 09:48 (alan)<\/b>Return to site and replace faulty emergency light fitting on ground floor <\/p>

12\/04\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52741","activity_ticket_id":"50498","ticket_reference":"HDT51579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The boiler stopped working, showing error F.28. ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/22","activity_end":"2022-04-08 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62120","activity_notes":"The boiler stopped working, showing error F.28. Please access via management keys","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2022 14:11 (System)<\/b>Ticket Created<\/p>

08\/04\/2022 15:33 (michaelk)<\/b>Attended site to investigate boiler failure. Found gas supply isolated, reinstated gas and performed safety required safety checks to put back into service. 2hrs labour 95.<\/p>

08\/04\/2022 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52742","activity_ticket_id":"50496","ticket_reference":"HDT51577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"batteries need replacing in alarm in bedroom","ticket_address_1":"Flat 6a, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a, Goodwins House ","cs_id":"1515","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1515","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/22","activity_end":"2022-04-08 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62121","activity_notes":"batteries need replacing in alarm in bedroom","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2022 12:18 (System)<\/b>Ticket Created<\/p>

08\/04\/2022 14:52 (alan)<\/b>Help Travis access high-level smoke alarm and replace battery<\/p>

08\/04\/2022 14:55 (travis)<\/b>Smoke y, battery replacement.<\/p>

08\/04\/2022 14:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52743","activity_ticket_id":"50499","ticket_reference":"HDT51580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"change signage in lift cart","ticket_address_1":"Goodwins House, 55-57 St Martins Lane","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-57 St Martins Lane","cs_id":"1992","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1992","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/22","activity_end":"2022-04-08 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62122","activity_notes":"change signage in lift cartfrom MJMapp to CBRE ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2022 16:35 (System)<\/b>Ticket Created<\/p>

11\/04\/2022 10:40 (travis)<\/b>Replacement of brushed steel management signage in lift car.<\/p>

11\/04\/2022 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52744","activity_ticket_id":"50500","ticket_reference":"HDT51581","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"no hot water in the hand basin ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/04\/22","activity_end":"2022-04-08 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62123","activity_notes":"no hot water in the hand basin for the last 5 days in one of our hand washing sink there is not hot water coming through,","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2022 16:36 (System)<\/b>Ticket Created<\/p>

11\/04\/2022 16:08 (dan)<\/b>Hot water supply in good working order<\/p>

12\/04\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52745","activity_ticket_id":"50448","ticket_reference":"HDT51529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for Friday 10 - 11am","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/22","activity_end":"2022-04-08 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62124","activity_notes":"monday tenant is home 2)Change the battery to the living room smoke detector3)the socket cover near the kitchen bins is loose, and one of the fuse covers near the bathroom door has fallen off ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 15:52 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 11:30 (sandra)<\/b>Can we book this in for Monday, as we leave at 5 pm and I cant have my engineer pick this up tomorrow morning if we are not going to fit it as it may get broken carrying it back and forth in the van.Regards<\/p>

01\/04\/2022 11:59 (sandra)<\/b>emailed client to say that new tap has been ordered and when we return next week we will also silicone the shower as tenant didn't want it doing today. Also the balcony lights need replacing and quote will be sent for this <\/p>

01\/04\/2022 12:17 (iain)<\/b>List of works.<\/p>

01\/04\/2022 12:31 (sandra)<\/b>new tap on order <\/p>

01\/04\/2022 12:39 (dan)<\/b>Replacement tap ordered<\/p>

01\/04\/2022 13:19 (jane)<\/b>Tap on order <\/p>

11\/04\/2022 16:04 (dan)<\/b>Replaced sink tap, resealed shower frame corner.<\/p>

12\/04\/2022 09:44 (alan)<\/b>Replace faulty fire alarm in main room, refix Socket by kitchen bin and order replacement fuse spur for hallway <\/p>

13\/04\/2022 13:05 (michaelk)<\/b>Attended site to investigate reported heating issues. Tightened cylinder mains connection which was heavily scaled. Looked at three radiator valve which require new trv's. Will quote to change, 1hr labour 50.<\/p>

01\/06\/2022 07:13 (alan)<\/b>Replace fuse spur in hallway <\/p>

01\/06\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52746","activity_ticket_id":"50501","ticket_reference":"HDT51582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator not working ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/22","activity_end":"2022-04-11 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62125","activity_notes":"Please can you send someone to take a look at the radiator in the first room on the left at the top of the stairs at flat 2 6 Gerrard street. The radiator gets slightly warm at the bottom of the radiator but it doesnt warm up to be effective. I have left the key for this room on top of the fridge cupboard on the corner.","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 09:26 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 06:40 (michaelk)<\/b>Attended site investigate radiator in reported bedroom. The actual fault was found at the boiler which had lowered the system pressure causing the fault. Repaired leak beneath the boiler and re-pressurised, testing on completion. 2hrs labour 95.<\/p>

12\/04\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52747","activity_ticket_id":"50502","ticket_reference":"HDT51583","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14858 - Replacement expansion vessel","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/22","activity_end":"2022-04-11 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62126","activity_notes":"Replacement expansion vessel","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 13:07 (michaelk)<\/b>Attended site to carry out quoted works to boiler. Completed work and left fully operational. 341.16 ex vat.<\/p>

14\/04\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52748","activity_ticket_id":"50504","ticket_reference":"HDT51585","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Door Lever for front door","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/04\/22","activity_end":"2022-04-11 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62127","activity_notes":"Door Lever for front doorThe door lever which fits on the bottom internally of the above front door has come off can you send someone to fit this back on please. I have placed this in the common parts on top of the mail box. Keys are from our office.","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 09:46 (System)<\/b>Ticket Created<\/p>

11\/04\/2022 11:51 (travis)<\/b>Refitted brass door stop to door.<\/p>

11\/04\/2022 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52749","activity_ticket_id":"50505","ticket_reference":"HDT51586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/22","activity_end":"2022-04-11 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62128","activity_notes":"HE WILL LEAVE IT OPEN TOMORROW I need to report that both of the wardrobe doors are coming loose from the hinges. I've tried to repair it myself but it needs specialist attention.Please can you let me know when someone will take a look then I will get the tenant to leave the door open that day.","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 09:49 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 09:13 (sandra)<\/b>asked for room to be left open Thursday <\/p>

14\/04\/2022 10:06 (roy)<\/b>Refixed hinges<\/p>

14\/04\/2022 10:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52750","activity_ticket_id":"50506","ticket_reference":"HDT51587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak ","ticket_address_1":"29-31 Rathbone ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29-31 Rathbone ","cs_id":"1967","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1967","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/22","activity_end":"2022-04-11 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62129","activity_notes":"emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2022 10:04 (System)<\/b>Ticket Created<\/p>

11\/04\/2022 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52751","activity_ticket_id":"50507","ticket_reference":"HDT51588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29-31 Rathbone ","cs_id":"1967","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1967","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/04\/22","activity_end":"2022-04-11 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62130","activity_notes":"Leak into restaurant.Really unable to find cause but strong possibility it has something to do with the washing machine.Checked toilet and shower in flats 13 and 14We have a window at 10am to remove large panel in ceiling by kitchenTwo people with steps will be needed","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 16:06 (dan)<\/b>Leak investigation, unable to access restaurant as arranged, further access required<\/p>

12\/04\/2022 09:15 (sandra)<\/b>Francesco -Lemur restaurant 07482626911<\/p>

12\/04\/2022 12:58 (travis)<\/b>Source leak.<\/p>

13\/04\/2022 11:03 (iain)<\/b>Investigate leak.<\/p>

13\/04\/2022 11:03 (iain)<\/b>Investigate leak.<\/p>

14\/04\/2022 12:29 (sandra)<\/b>Leak through ceiling of Lima restaurant last weekend.Gained access to flats above, 13 and 14.And flats above them, 9 and 10.Checked all accessible services and pipework in flats. Water tested showers, sinks, etc.No evidence of anything leaking.Possibly a tennants error not admitted.There are some panels that could possibly be removed in the kitchen area of the restaurant for further investigation. This would need to be done on a Monday when they are not open as at all other times they are prepping food directly below.IAIN <\/p>

20\/04\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52752","activity_ticket_id":"50507","ticket_reference":"HDT51588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29-31 Rathbone ","cs_id":"1967","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1967","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/04\/22","activity_end":"2022-04-11 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62131","activity_notes":"Leak into restaurant.Really unable to find cause but strong possibility it has something to do with the washing machine.Checked toilet and shower in flats 13 and 14We have a window at 10am to remove large panel in ceiling by kitchenTwo people with steps will be needed","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 16:06 (dan)<\/b>Leak investigation, unable to access restaurant as arranged, further access required<\/p>

12\/04\/2022 09:15 (sandra)<\/b>Francesco -Lemur restaurant 07482626911<\/p>

12\/04\/2022 12:58 (travis)<\/b>Source leak.<\/p>

13\/04\/2022 11:03 (iain)<\/b>Investigate leak.<\/p>

13\/04\/2022 11:03 (iain)<\/b>Investigate leak.<\/p>

14\/04\/2022 12:29 (sandra)<\/b>Leak through ceiling of Lima restaurant last weekend.Gained access to flats above, 13 and 14.And flats above them, 9 and 10.Checked all accessible services and pipework in flats. Water tested showers, sinks, etc.No evidence of anything leaking.Possibly a tennants error not admitted.There are some panels that could possibly be removed in the kitchen area of the restaurant for further investigation. This would need to be done on a Monday when they are not open as at all other times they are prepping food directly below.IAIN <\/p>

20\/04\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52753","activity_ticket_id":"50508","ticket_reference":"HDT51589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - door not locking","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/22","activity_end":"2022-04-11 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62132","activity_notes":"Emergency call out - door not locking","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2022 10:14 (System)<\/b>Ticket Created<\/p>

11\/04\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52754","activity_ticket_id":"50509","ticket_reference":"HDT51590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no heating hot water ","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/22","activity_end":"2022-04-11 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62133","activity_notes":"Emergency call out - no heating hot water ","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2022 10:17 (System)<\/b>Ticket Created<\/p>

11\/04\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52755","activity_ticket_id":"50503","ticket_reference":"HDT51584","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"13 New Row - Six Monthly","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/04\/22","activity_end":"2022-04-11 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62134","activity_notes":"Quote MDR\/JH\/10577 - Six Monthly inspection and clearing of lightwell area leaving clear9 - 11AM ON WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 09:40 (System)<\/b>Ticket Created<\/p>

11\/04\/2022 14:42 (sandra)<\/b>11am Wednesday <\/p>

13\/04\/2022 12:30 (dan)<\/b>Roof maintenance<\/p>

13\/04\/2022 12:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52756","activity_ticket_id":"50511","ticket_reference":"HDT51592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14852 - replacement balcony lights ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/22","activity_end":"2022-05-31 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62135","activity_notes":"Please could you attend on Tuesday 31st May between 1.30-2pm the tenant will be home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 13:11 (jane)<\/b>4 x mini ground lights on order for balcony <\/p>

20\/05\/2022 14:01 (jane)<\/b>Requested access for Wednesday 25th or Thursday 26th May <\/p>

31\/05\/2022 15:32 (alan)<\/b>Quoted works <\/p>

31\/05\/2022 16:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52757","activity_ticket_id":"50512","ticket_reference":"HDT51593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap in bathroom not switching between bath and shower ","ticket_address_1":"3rd\/4th Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/22","activity_end":"2022-04-11 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62136","activity_notes":"tap in bathroom not switching between bath and shower We can only use the bath at the moment, but we cannot use the shower and we don't want to waste water like this. Please collect keys from security to enter. greg@gregnagel.com - tenant's email","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 15:31 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 15:00 (michaelk)<\/b>Attended ite to investigate bath\/shower tap malfunction. Attempted repair of tap diverter but unfortunately tap will require changing. Have forwarded details for Dan to change. 2hrs labour 95.<\/p>

14\/04\/2022 10:24 (dan)<\/b>Supplied and fitted new bath mixer tap<\/p>

14\/04\/2022 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52758","activity_ticket_id":"50513","ticket_reference":"HDT51594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14857 - Replacement probe and electrodes ","ticket_address_1":"Flat 3","ticket_address_2":"14a Goodwins Court\/3 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1985","cs_address_2":"14a Goodwins Court\/3 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1985","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/22","activity_end":"2022-04-11 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62137","activity_notes":"Replacement probe and electrodes ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 16:16 (sandra)<\/b>parts on order <\/p>

13\/05\/2022 06:46 (michaelk)<\/b>Attended site to replace faulty spares to worcester boiler. Stripped down burner and replaced probe and electrode set, changed burner seal also. Recommissioned burner on completion and left fully operational. 3hrs labour plus parts, total 203.56 ex vat.<\/p>

13\/05\/2022 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52759","activity_ticket_id":"50514","ticket_reference":"HDT51595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/22","activity_end":"2022-04-11 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62138","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 16:25 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 11:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/04\/2022 16:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52760","activity_ticket_id":"50515","ticket_reference":"HDT51596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1993","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1993","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/22","activity_end":"2022-04-11 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62139","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 16:26 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 11:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/04\/2022 16:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52761","activity_ticket_id":"50516","ticket_reference":"HDT51597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1 Gerrard Place ","cs_id":"1555","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1555","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/22","activity_end":"2022-04-11 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62140","activity_notes":"Five Year Electrical test 1 Gerrard Place & 9-10 Horse & Dolphin Yard ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 16:56 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 06:40 (alan)<\/b>Electrical inspection <\/p>

12\/05\/2022 15:18 (alan)<\/b>Completely electrical inspection <\/p>

12\/05\/2022 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52762","activity_ticket_id":"50517","ticket_reference":"HDT51598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"37-38 Gerrard Street ","cs_id":"1434","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1434","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/22","activity_end":"2022-04-11 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62141","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 16:57 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 06:15 (alan)<\/b>Electrical inspection <\/p>

03\/05\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52763","activity_ticket_id":"50518","ticket_reference":"HDT51599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/22","activity_end":"2022-04-11 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62142","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 16:58 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 13:57 (alan)<\/b>Electrical inspection <\/p>

05\/05\/2022 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52764","activity_ticket_id":"50519","ticket_reference":"HDT51600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1109","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1109","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/22","activity_end":"2022-04-11 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62143","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2022 16:59 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52765","activity_ticket_id":"50331","ticket_reference":"HDT51412","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/SW\/14817 - high level light replacement and investigation of Balcony lights above Dishoom","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Slingsby Place ","cs_id":"1986","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1986","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/22","activity_end":"2022-04-12 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62144","activity_notes":"high level light replacement and investigation of Balcony lights above Dishoom","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2022 21:04 (alan)<\/b>Refit data point in floor box<\/p>

13\/04\/2022 15:58 (travis)<\/b>High level lights.<\/p>

14\/04\/2022 15:25 (alan)<\/b>Quoted works <\/p>

14\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2022 09:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/10\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52766","activity_ticket_id":"50521","ticket_reference":"HDT51602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower water fluctuating ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/22","activity_end":"2022-04-12 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62145","activity_notes":"shower water fluctuating today between 9 - 12 ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 09:19 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 09:23 (sandra)<\/b>I did notice the shower water fluctuating from cold to warm every 1-2 minutes. And when it does get warm, it fluctuates between warm and hot.<\/p>

12\/04\/2022 11:20 (michaelk)<\/b>Attended site to investigate shower temperatures. Tested boiler and found the transfer of heat accross the dhw heat exchanger was low. The shower cartridge is also fluctuating, so I would recommend cleaning the heat exchanger and changing the eshower cartridge. Will provide a quote. 2hrs labour 95.<\/p>

12\/04\/2022 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52767","activity_ticket_id":"50520","ticket_reference":"HDT51601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/22","activity_end":"2022-04-12 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62146","activity_notes":"There is a leak coming from the soil and vent pipe that is located in the boxing in the corner of the kitchen in flat 2. There is a blockage within this soil pipe which is causing water to leak from joints and run into flat 2. Are you able to attend to unblocked the pipe, or confirm whether you can clear the blockage from this soil pipe from the external source.There is water around the pipe at third floor level (flat 3) where it can be seen behind the kitchen units at third floor level. ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 09:10 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 12:42 (michaelk)<\/b>Attended site to investigate drainage blockage. Updated to office by an emailed report. 2hrs labour 95<\/p>

13\/04\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52768","activity_ticket_id":"50522","ticket_reference":"HDT51603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate the toilet push button n check all the blinds. Please collect keys from me.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/22","activity_end":"2022-04-12 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62147","activity_notes":"reinstate the toilet push button n check all the blinds. Please collect keys from me.","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2022 09:39 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 11:04 (iain)<\/b>Check blinds and refit toilet flush button.<\/p>

13\/04\/2022 11:05 (iain)<\/b>Gain access to meter cupboard.<\/p>

13\/04\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52769","activity_ticket_id":"50523","ticket_reference":"HDT51604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance testing without PAT ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/22","activity_end":"2022-04-12 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62148","activity_notes":"Compliance testing without PAT Wednesday 9 - 10 am ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 09:42 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 13:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/04\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52770","activity_ticket_id":"50522","ticket_reference":"HDT51603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate the toilet push button n check all the blinds. Please collect keys from me.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/22","activity_end":"2022-04-12 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62149","activity_notes":"reinstate the toilet push button n check all the blinds. Please collect keys from me.cupboard in the common parts the lock is faulty. If there is no lock can it be put on FB lock ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 09:39 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 11:04 (iain)<\/b>Check blinds and refit toilet flush button.<\/p>

13\/04\/2022 11:05 (iain)<\/b>Gain access to meter cupboard.<\/p>

13\/04\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52771","activity_ticket_id":"50524","ticket_reference":"HDT51605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/22","activity_end":"2022-04-12 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62150","activity_notes":"lock Would we be able to attend and change the two padlocks in place here with two new Weatherproof padlocks and putting the keys on the management set of 2, 77 St Martins Lane's keys.We will need to access through the loft for access but will still need to let the tenant know when we attend","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 09:57 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 13:25 (travis)<\/b>Replacement of X2 weatherproof pad locks.<\/p>

12\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52772","activity_ticket_id":"50448","ticket_reference":"HDT51529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for Friday 10 - 11am","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/22","activity_end":"2022-04-12 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62151","activity_notes":"list of works 4)The pipe coming out of the bottom of the boiler is dripping slightly5)one of the radiators has leaked, and a thermostatic valve on another radiator is broken.","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2022 15:52 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 11:30 (sandra)<\/b>Can we book this in for Monday, as we leave at 5 pm and I cant have my engineer pick this up tomorrow morning if we are not going to fit it as it may get broken carrying it back and forth in the van.Regards<\/p>

01\/04\/2022 11:59 (sandra)<\/b>emailed client to say that new tap has been ordered and when we return next week we will also silicone the shower as tenant didn't want it doing today. Also the balcony lights need replacing and quote will be sent for this <\/p>

01\/04\/2022 12:17 (iain)<\/b>List of works.<\/p>

01\/04\/2022 12:31 (sandra)<\/b>new tap on order <\/p>

01\/04\/2022 12:39 (dan)<\/b>Replacement tap ordered<\/p>

01\/04\/2022 13:19 (jane)<\/b>Tap on order <\/p>

11\/04\/2022 16:04 (dan)<\/b>Replaced sink tap, resealed shower frame corner.<\/p>

12\/04\/2022 09:44 (alan)<\/b>Replace faulty fire alarm in main room, refix Socket by kitchen bin and order replacement fuse spur for hallway <\/p>

13\/04\/2022 13:05 (michaelk)<\/b>Attended site to investigate reported heating issues. Tightened cylinder mains connection which was heavily scaled. Looked at three radiator valve which require new trv's. Will quote to change, 1hr labour 50.<\/p>

01\/06\/2022 07:13 (alan)<\/b>Replace fuse spur in hallway <\/p>

01\/06\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52773","activity_ticket_id":"50507","ticket_reference":"HDT51588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29-31 Rathbone ","cs_id":"1967","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1967","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/22","activity_end":"2022-04-12 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62152","activity_notes":"Leak into restaurant.Really unable to find cause but strong possibility it has something to do with the washing machine.Checked toilet and shower in flats 13 and 14We have a window at 10am to remove large panel in ceiling by kitchenTwo people with steps will be needed","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 16:06 (dan)<\/b>Leak investigation, unable to access restaurant as arranged, further access required<\/p>

12\/04\/2022 09:15 (sandra)<\/b>Francesco -Lemur restaurant 07482626911<\/p>

12\/04\/2022 12:58 (travis)<\/b>Source leak.<\/p>

13\/04\/2022 11:03 (iain)<\/b>Investigate leak.<\/p>

13\/04\/2022 11:03 (iain)<\/b>Investigate leak.<\/p>

14\/04\/2022 12:29 (sandra)<\/b>Leak through ceiling of Lima restaurant last weekend.Gained access to flats above, 13 and 14.And flats above them, 9 and 10.Checked all accessible services and pipework in flats. Water tested showers, sinks, etc.No evidence of anything leaking.Possibly a tennants error not admitted.There are some panels that could possibly be removed in the kitchen area of the restaurant for further investigation. This would need to be done on a Monday when they are not open as at all other times they are prepping food directly below.IAIN <\/p>

20\/04\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52774","activity_ticket_id":"50526","ticket_reference":"HDT51607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Both washing machine & dishwasher are not functioning properly","ticket_address_1":"Flat 1.1","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"1995","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1995","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/04\/22","activity_end":"2022-04-12 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62153","activity_notes":"Both washing machine & dishwasher are not functioning properly","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2022 12:02 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 13:04 (sandra)<\/b>We are able to send an engineer on Thursday, between 12pm and 6pm. <\/p>

14\/04\/2022 15:36 (roy)<\/b>With Repair Aid<\/p>

20\/04\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52775","activity_ticket_id":"50527","ticket_reference":"HDT51608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap is not working","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/04\/22","activity_end":"2022-04-12 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62154","activity_notes":"tap is not workingtenant home Thursday ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 12:13 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 12:30 (dan)<\/b>New 3 hole tap ordered<\/p>

14\/04\/2022 08:50 (sandra)<\/b>new tap on order <\/p>

14\/04\/2022 09:56 (jane)<\/b>Tap expected in on 19th April <\/p>

14\/04\/2022 10:20 (dan)<\/b>Supplied and fitted new bath mixer tap<\/p>

20\/04\/2022 16:08 (sandra)<\/b>emailed for access tomorrow <\/p>

20\/04\/2022 16:11 (sandra)<\/b>booked for Thursday 21st <\/p>

21\/04\/2022 11:17 (dan)<\/b>Supplied and fitted new 3 hole basin tap<\/p>

21\/04\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52776","activity_ticket_id":"50528","ticket_reference":"HDT51609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower tap is not working ","ticket_address_1":"Flat 5","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1996","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1996","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/22","activity_end":"2022-04-12 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62155","activity_notes":"shower tap is not working : This is the tenant of flat 5 Goodwins House WC2N 4EA, can you arrange to repair the shower tap in our bathroom? It becomes really hard to turn off recently, so the matter is quite urgent. I have attached the photo of the shower tap in this email.Thank you so much and I am looking forward to your reply","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 12:17 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 08:21 (michaelk)<\/b>Attended site to investigate shower control valve. A replacement cartridge is required due to the valve being difficult to operate. 2hrs labour 95.A quote to follow.<\/p>

13\/04\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52777","activity_ticket_id":"50529","ticket_reference":"HDT51610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14861 - Replacement heat exchanger ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/22","activity_end":"2022-04-12 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62156","activity_notes":"Replacement heat exchanger ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 16:17 (sandra)<\/b>parts on order <\/p>

05\/05\/2022 11:56 (sandra)<\/b>emailed for access <\/p>

05\/05\/2022 15:56 (sandra)<\/b>monday 8 am keys <\/p>

10\/05\/2022 07:23 (michaelk)<\/b>Attended site to carry out quoted repairs. Removed dhw heat exchanger and cleaned, replaced seals and re-assembled. Changed thermostatic cartridge on shower and tested all boiler and shower temperatures with tenant. 4hrs labour plus part 351.16 ex vat. <\/p>

10\/05\/2022 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52778","activity_ticket_id":"50530","ticket_reference":"HDT51611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Clogged shower head","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/22","activity_end":"2022-04-12 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62157","activity_notes":"Clogged shower headtenant is home for access today ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 12:41 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 07:55 (michaelk)<\/b>Attended site removed shower head and cleaned strainer. Cleaned head and re-assembled. 1hr labour 50.<\/p>

13\/04\/2022 08:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52779","activity_ticket_id":"50531","ticket_reference":"HDT51612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The heater does not turn on, ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/22","activity_end":"2022-04-12 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62158","activity_notes":"The heater does not turn on, ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 12:50 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 15:05 (michaelk)<\/b>Attended site to investigate heating failure. Tested all heating controls for correct operation and re-configured programs and time and date settings. Explained operation to tenant. 2hrs labour 95<\/p>

12\/04\/2022 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52780","activity_ticket_id":"50525","ticket_reference":"HDT51606","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"socket and lights ","ticket_address_1":"59 Clare Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1H 9QW","cs_address_1":"59 Clare Court ","cs_id":"1901","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1H 9QW","ticket_client_site":"1901","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/22","activity_end":"2022-04-20 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62159","activity_notes":"socket and lights wednesday Could Roy please visit 59 Clare Court on to fit the two new ceiling lights and replace the kitchen double socket box. The keys are at reception and I will leave the two ceiling lights in the flat. The flat is vacant at the moment.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 11:08 (System)<\/b>Ticket Created<\/p>

20\/04\/2022 16:10 (roy)<\/b>Replaced 2 light fittings Could not find socket but all working ok<\/p>

20\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52781","activity_ticket_id":"50512","ticket_reference":"HDT51593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap in bathroom not switching between bath and shower ","ticket_address_1":"3rd\/4th Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/04\/22","activity_end":"2022-04-12 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62160","activity_notes":"SPEAK TO MICHAEL KEENAN. THESE ARE TAPS OFF THE SHELF AND IF YOU PICK THEM UP TOMORROW YOU CAN FIT THEM TOMORROW tap in bathroom not switching between bath and shower We can only use the bath at the moment, but we cannot use the shower and we don't want to waste water like this. Please collect keys from security to enter. greg@gregnagel.com - tenant's email","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2022 15:31 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 15:00 (michaelk)<\/b>Attended ite to investigate bath\/shower tap malfunction. Attempted repair of tap diverter but unfortunately tap will require changing. Have forwarded details for Dan to change. 2hrs labour 95.<\/p>

14\/04\/2022 10:24 (dan)<\/b>Supplied and fitted new bath mixer tap<\/p>

14\/04\/2022 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52782","activity_ticket_id":"50532","ticket_reference":"HDT51613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year fixed wiring test ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/22","activity_end":"2022-04-12 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62161","activity_notes":"5 year fixed wiring test ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2022 15:42 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 15:42 (sandra)<\/b>PO200762023 please let me know when booked to be completed <\/p>

14\/04\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52783","activity_ticket_id":"50533","ticket_reference":"HDT51614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1089","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1089","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/22","activity_end":"2022-04-12 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62162","activity_notes":"Five Year Electrical test ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2022 15:45 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 15:45 (sandra)<\/b>78 Shaftesbury Ave - PO200762025 please let me know when booked to be completed <\/p>

14\/04\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2022 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2022 06:59 (alan)<\/b>Electrical inspection <\/p>

25\/04\/2022 10:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52784","activity_ticket_id":"50534","ticket_reference":"HDT51615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year Fixed Wiring Test ","ticket_address_1":"1 Gerrard Place\/9-10 Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Gerrard Place\/9-10 Horse & Dolphin ","cs_id":"1997","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1997","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/22","activity_end":"2022-04-12 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62163","activity_notes":"5 Year Fixed Wiring Test ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2022 15:48 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 15:48 (sandra)<\/b>1 Gerrard Place & 9-10 Horse & Dolphin Yard - PO200762026 please let me know when booked to be completed <\/p>

14\/04\/2022 15:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52785","activity_ticket_id":"50536","ticket_reference":"HDT51617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the lock on the far left bedroom window has broken off when trying to close it ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/22","activity_end":"2022-04-13 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62164","activity_notes":"the lock on the far left bedroom window has broken off when trying to close it ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 09:55 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 16:01 (travis)<\/b>Repairs to window lock.<\/p>

14\/04\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52786","activity_ticket_id":"50510","ticket_reference":"HDT51591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14848 - Replacement roof door","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/22","activity_end":"2022-04-13 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62165","activity_notes":"Replacement roof door","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 15:30 (travis)<\/b>Replacement of roof fire door,Reinstated door furniture,Undercoated and disposal of old door.<\/p>

04\/05\/2022 13:20 (dean)<\/b>Done 190.00<\/p>

04\/05\/2022 14:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52787","activity_ticket_id":"50537","ticket_reference":"HDT51618","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"slow water leak ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/04\/22","activity_end":"2022-04-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62166","activity_notes":"slow water leak THURSDAY 21ST Can we have a call out next Thursday or Friday to the above property as there seems to be slow water leak coming from either flat 12 or 14 above? I will need to organise access into all three properties but if you can confirm attendance and timings would be great please?","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 10:39 (System)<\/b>Ticket Created<\/p>

21\/04\/2022 15:28 (dan)<\/b>Leak investigation, quoted to replace booster pump flat 12<\/p>

21\/04\/2022 16:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52788","activity_ticket_id":"50538","ticket_reference":"HDT51619","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/14834 - Water Heater Servicing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/22","activity_end":"2022-05-14 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62167","activity_notes":"Water Heater Servicing Booked for Saturday ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 13:14 (jane)<\/b>Year 1 - Drain the system and remove the element, carry out de scale, supply and install a new element,refill the system and test =For the sum of 2985.00 plus VAT. <\/p>

25\/04\/2022 11:14 (sandra)<\/b>9th May Dave Roberts Asked for parking EJ68 YZU<\/p>

16\/05\/2022 06:42 (alan)<\/b>Quoted works <\/p>

18\/05\/2022 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52789","activity_ticket_id":"50539","ticket_reference":"HDT51620","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"check drainage in flat 10 as it is running slow","ticket_address_1":"Flat 10","ticket_address_2":"Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1998","cs_address_2":"Wimpole Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1998","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/04\/22","activity_end":"2022-04-21 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62168","activity_notes":"check drainage in flat 10 as it is running slow - THURSDAY 21ST AM","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 11:01 (System)<\/b>Ticket Created<\/p>

21\/04\/2022 15:30 (dan)<\/b>Suspect lead soil stack may have scale build up, would recommend camera survey from roof vent<\/p>

21\/04\/2022 16:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52790","activity_ticket_id":"50540","ticket_reference":"HDT51621","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove the boarding and step in the picture below.","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/04\/22","activity_end":"2022-04-13 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62169","activity_notes":"remove the boarding and step in the picture below.Can we raise a job for Reddan to remove the boarding and step in the picture below.Ideally we need this doing by tomorrow the latest.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 11:07 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 09:52 (iain)<\/b>Remove stud wall and dispose of.<\/p>

14\/04\/2022 10:05 (roy)<\/b>Dismantle boarding.Left on site iain to remove <\/p>

19\/04\/2022 09:42 (travis)<\/b>Rubbish removal, disposal.<\/p>

19\/04\/2022 12:04 (dan)<\/b>Assisted travis<\/p>

19\/04\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52791","activity_ticket_id":"50541","ticket_reference":"HDT51622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Put green release door button back on","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/22","activity_end":"2022-04-13 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62170","activity_notes":"Put green release door button back on","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 11:15 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 19:05 (alan)<\/b>Reinstall door release button<\/p>

14\/04\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52793","activity_ticket_id":"50543","ticket_reference":"HDT51624","ticket_client":"1961","client_name":"August Equity","ticket_title":"A couple of lights have gone out ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/22","activity_end":"2022-04-13 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62172","activity_notes":"A couple of lights have gone out 1 is in reception & 1 is in the main office. Please can you kindly send someone along to replace the bulbs?","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 12:12 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 12:48 (roy)<\/b>Removed shade and tubes but unable to refit shade. Need assistance <\/p>

20\/04\/2022 11:55 (iain)<\/b>Lights.<\/p>

20\/04\/2022 16:13 (roy)<\/b>Replaced 4 x tubes<\/p>

20\/04\/2022 16:15 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2022 09:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/04\/2022 09:39 (alan)<\/b>Replace blown lamps <\/p>

21\/04\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2022 16:06 (roy)<\/b>Returned with Alan as more tubes needed replacing but 2 x toilet lights need ballast units.Alan dealing with quote <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52794","activity_ticket_id":"50544","ticket_reference":"HDT51625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14863 - Replacement shower valve ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/04\/22","activity_end":"2022-04-13 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62173","activity_notes":"Replacement shower valve ","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52795","activity_ticket_id":"50526","ticket_reference":"HDT51607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Both washing machine & dishwasher are not functioning properly","ticket_address_1":"Flat 1.1","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"1995","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1995","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/22","activity_end":"2022-04-13 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62174","activity_notes":"Both washing machine & dishwasher are not functioning properlykeys for repairaid thursday ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 12:02 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 13:04 (sandra)<\/b>We are able to send an engineer on Thursday, between 12pm and 6pm. <\/p>

14\/04\/2022 15:36 (roy)<\/b>With Repair Aid<\/p>

20\/04\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52796","activity_ticket_id":"50545","ticket_reference":"HDT51626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14866 - Replacement Shower ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/04\/22","activity_end":"2022-04-13 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62175","activity_notes":"Replacement Shower ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 16:20 (sandra)<\/b>Emailed for access next week <\/p>

14\/04\/2022 16:22 (sandra)<\/b>new shower ordered <\/p>

04\/05\/2022 14:23 (michaelk)<\/b>Completed quoted works and left fully operational <\/p>

04\/05\/2022 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52797","activity_ticket_id":"50507","ticket_reference":"HDT51588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29-31 Rathbone ","cs_id":"1967","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1967","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/22","activity_end":"2022-04-13 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62176","activity_notes":"Leak into restaurant.Really unable to find cause but strong possibility it has something to do with the washing machine.Checked toilet and shower in flats 13 and 14further instructionMy team have just reported regarding the leak in apartment 8 and flat 11. It is below the boiler in the cupboard.","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2022 16:06 (dan)<\/b>Leak investigation, unable to access restaurant as arranged, further access required<\/p>

12\/04\/2022 09:15 (sandra)<\/b>Francesco -Lemur restaurant 07482626911<\/p>

12\/04\/2022 12:58 (travis)<\/b>Source leak.<\/p>

13\/04\/2022 11:03 (iain)<\/b>Investigate leak.<\/p>

13\/04\/2022 11:03 (iain)<\/b>Investigate leak.<\/p>

14\/04\/2022 12:29 (sandra)<\/b>Leak through ceiling of Lima restaurant last weekend.Gained access to flats above, 13 and 14.And flats above them, 9 and 10.Checked all accessible services and pipework in flats. Water tested showers, sinks, etc.No evidence of anything leaking.Possibly a tennants error not admitted.There are some panels that could possibly be removed in the kitchen area of the restaurant for further investigation. This would need to be done on a Monday when they are not open as at all other times they are prepping food directly below.IAIN <\/p>

20\/04\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52798","activity_ticket_id":"50546","ticket_reference":"HDT51627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher and lights ","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/04\/22","activity_end":"2022-04-13 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62177","activity_notes":"dishwasher and lights 1. The dishwasher barely cleans anything and smells pretty badly, no picture to send here since the problem isn't visible. (could only select one issue category)2. The light switch in the living room has been broken for a little while - we can't control the intensity of the right switch anymore. ","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2022 15:18 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 08:53 (sandra)<\/b>We will be able to attend on Tuesday, 19\/04 between 10 and 2 pm <\/p>

14\/04\/2022 11:56 (roy)<\/b>Replaced 2 x dimmer module caps<\/p>

20\/04\/2022 11:53 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:34 (jane)<\/b>Heat pump replaced <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52799","activity_ticket_id":"50535","ticket_reference":"HDT51616","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"fridge freezer not working","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/04\/22","activity_end":"2022-04-13 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62178","activity_notes":"fridge freezer not working","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2022 09:40 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 15:20 (sandra)<\/b>booked for Thursday 12 - 5pm<\/p>

20\/04\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2022 16:24 (jane)<\/b>Reinstated power button on, leaving working <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52800","activity_ticket_id":"50547","ticket_reference":"HDT51628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine jammed ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/04\/22","activity_end":"2022-04-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62179","activity_notes":"washing machine jammed washing machine has finished its cycle an hour ago and it does not seem to open. I have tried multiple times but it appears to be jammed. I have already done a couple of loads and it opened perfectly fine before.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 16:00 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 16:49 (sandra)<\/b>We will be able to send an engineer on Tuesday, 19\/04 between 12 and 4pm<\/p>

14\/04\/2022 09:52 (iain)<\/b>Washing machine.<\/p>

20\/04\/2022 11:53 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:35 (jane)<\/b>Drain pump and door handle replaced <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52801","activity_ticket_id":"50548","ticket_reference":"HDT51629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement bathroom pop up cover ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1999","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/04\/22","activity_end":"2022-04-13 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62180","activity_notes":"replacement bathroom pop up cover THURSDAY TENANT WILL BE HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 16:06 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 08:50 (dan)<\/b>Carried out repairs to bath pop up waste<\/p>

14\/04\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52802","activity_ticket_id":"50546","ticket_reference":"HDT51627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher and lights ","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/22","activity_end":"2022-04-13 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62181","activity_notes":" lights you can attend today. Call lilian to confirm 2. The light switch in the living room has been broken for a little while - we can't control the intensity of the right switch anymore. ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 15:18 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 08:53 (sandra)<\/b>We will be able to attend on Tuesday, 19\/04 between 10 and 2 pm <\/p>

14\/04\/2022 11:56 (roy)<\/b>Replaced 2 x dimmer module caps<\/p>

20\/04\/2022 11:53 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:34 (jane)<\/b>Heat pump replaced <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52803","activity_ticket_id":"50549","ticket_reference":"HDT51630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14867 - Replacement dimmer modules ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/04\/22","activity_end":"2022-04-13 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62182","activity_notes":"Replacement dimmer modules ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 11:17 (sandra)<\/b>booked for Monday 11-3<\/p>

26\/04\/2022 06:42 (alan)<\/b>Quoted works <\/p>

26\/04\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52804","activity_ticket_id":"50550","ticket_reference":"HDT51631","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"AM\/SW\/14845 - replacement extractor fan ","ticket_address_1":"10-15 Ulster Terrrace ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 4PJ","cs_address_1":"10-15 Ulster Terrrace ","cs_id":"1846","cs_address_2":"","cs_town":"London ","cs_postcode":"NW1 4PJ","ticket_client_site":"1846","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/22","activity_end":"2022-04-13 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62183","activity_notes":"replacement extractor fan - if you get this ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2022 16:16 (sandra)<\/b>on order <\/p>

22\/04\/2022 09:30 (sandra)<\/b>emailed for access Wednesday <\/p>

04\/05\/2022 11:45 (sandra)<\/b>booked for 5th <\/p>

05\/05\/2022 12:52 (roy)<\/b>Removed \/Replaced fan Used silicone for around the edge<\/p>

05\/05\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52805","activity_ticket_id":"50551","ticket_reference":"HDT51632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in bathroom and wine fridge ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/22","activity_end":"2022-04-19 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62184","activity_notes":"leak in bathroom and wine fridge TUESDAY BETWEEN 11 - 31. I reported a leak in the main bathroom heated towel rail some time ago. A guy came and tightened the joins in the hope that wold fix it, but its still leaking. WITH KEYS Please collect key codes: 26 B6 AND 27 B655-57 St Martins Lane\/Goodwins House - Front and Storage Door26 B6 6947A55-57 St Martins Lane\/Goodwins House - Flat 1 ( Access To Lift Motor Room ) CODE 3010627 B6 1645 enter -alarm code","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 16:43 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 08:51 (sandra)<\/b>We can attend on Tuesday, 19\/04 between 12 and 4pm for the fridge <\/p>

19\/04\/2022 21:04 (michaelk)<\/b>Attended site to investigate towel rail leak, however no leaks were present. 1hr labour 50.<\/p>

20\/04\/2022 11:52 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2022 07:46 (michaelk)<\/b>Attended site to meet tenant to look at the towel rail. The towel rail wasn't leaking at the time however the tenant pointed out the position of the leak. The towel rail was drained, removed and the joints re-sealed. 2hrs labour 95<\/p>

22\/04\/2022 09:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/04\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52806","activity_ticket_id":"50495","ticket_reference":"HDT51576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14855 -Replacement Beko ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/22","activity_end":"2022-04-14 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62185","activity_notes":"Repair\/replace for washing machine keys for Repairaid they will call you. pick up keys ready. 12 - 4.pm","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 15:34 (roy)<\/b>With Repair Aid<\/p>

20\/04\/2022 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52807","activity_ticket_id":"50551","ticket_reference":"HDT51632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in bathroom and wine fridge ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/04\/22","activity_end":"2022-04-14 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62186","activity_notes":"leak in bathroom and wine fridge 1. I reported a leak in the main bathroom heated towel rail some time ago. A guy came and tightened the joins in the hope that wold fix it, but its still leaking. 2. The wine fridge in the kitchen has stopped working. Ive turned it off and on and tried to change the temperature, but nothing works. Its on, but just doesnt get cold anymore. ","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2022 16:43 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 08:51 (sandra)<\/b>We can attend on Tuesday, 19\/04 between 12 and 4pm for the fridge <\/p>

19\/04\/2022 21:04 (michaelk)<\/b>Attended site to investigate towel rail leak, however no leaks were present. 1hr labour 50.<\/p>

20\/04\/2022 11:52 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2022 07:46 (michaelk)<\/b>Attended site to meet tenant to look at the towel rail. The towel rail wasn't leaking at the time however the tenant pointed out the position of the leak. The towel rail was drained, removed and the joints re-sealed. 2hrs labour 95<\/p>

22\/04\/2022 09:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/04\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52808","activity_ticket_id":"50540","ticket_reference":"HDT51621","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove the boarding and step in the picture below.","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/22","activity_end":"2022-04-14 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62187","activity_notes":"remove the boarding and step in the picture below.Can we raise a job for Reddan to remove the boarding and step in the picture below.Ideally we need this doing by tomorrow the latest.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 11:07 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 09:52 (iain)<\/b>Remove stud wall and dispose of.<\/p>

14\/04\/2022 10:05 (roy)<\/b>Dismantle boarding.Left on site iain to remove <\/p>

19\/04\/2022 09:42 (travis)<\/b>Rubbish removal, disposal.<\/p>

19\/04\/2022 12:04 (dan)<\/b>Assisted travis<\/p>

19\/04\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52809","activity_ticket_id":"50540","ticket_reference":"HDT51621","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove the boarding and step in the picture below.","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/22","activity_end":"2022-04-14 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62188","activity_notes":"Remove boarding first thing Tuesday morning with Iain.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 11:07 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 09:52 (iain)<\/b>Remove stud wall and dispose of.<\/p>

14\/04\/2022 10:05 (roy)<\/b>Dismantle boarding.Left on site iain to remove <\/p>

19\/04\/2022 09:42 (travis)<\/b>Rubbish removal, disposal.<\/p>

19\/04\/2022 12:04 (dan)<\/b>Assisted travis<\/p>

19\/04\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52810","activity_ticket_id":"50552","ticket_reference":"HDT51633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"signage ","ticket_address_1":"21\/22 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/22","activity_end":"2022-04-14 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62189","activity_notes":"signage Can we please attend site and change the toilet signage here so that each floor reflects the following;1st Floor Ladies2nd Floor Gents3rd Floor Ladies4th floor GentsCould we please move the Hygiene boxes to reflect this too please?","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 11:03 (System)<\/b>Ticket Created<\/p>

20\/04\/2022 08:57 (travis)<\/b>Replacement and reconfigure toilet door signage, x4.<\/p>

20\/04\/2022 12:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52811","activity_ticket_id":"50547","ticket_reference":"HDT51628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine jammed ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/04\/22","activity_end":"2022-04-14 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62190","activity_notes":"washing machine jammed washing machine has finished its cycle an hour ago and it does not seem to open. I have tried multiple times but it appears to be jammed. I have already done a couple of loads and it opened perfectly fine before.","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2022 16:00 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 16:49 (sandra)<\/b>We will be able to send an engineer on Tuesday, 19\/04 between 12 and 4pm<\/p>

14\/04\/2022 09:52 (iain)<\/b>Washing machine.<\/p>

20\/04\/2022 11:53 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:35 (jane)<\/b>Drain pump and door handle replaced <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52812","activity_ticket_id":"50553","ticket_reference":"HDT51634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine kickboard needs replacing","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1593","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1593","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/05\/22","activity_end":"2022-05-25 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62191","activity_notes":"kickboard to be fitted after mid day on wednesday 25th with keys ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 11:53 (System)<\/b>Ticket Created<\/p>

20\/04\/2022 09:55 (jane)<\/b>Kickboard on order - Thursday 19th May expected in <\/p>

23\/05\/2022 10:34 (sandra)<\/b>on Wednesday please after mid day with keys <\/p>

25\/05\/2022 14:26 (travis)<\/b>New kitchen plinth,cut to suit and fitted,Washing machine removed,Base raised and w\/machine refitted and levelled.<\/p>

25\/05\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52813","activity_ticket_id":"50554","ticket_reference":"HDT51635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/22","activity_end":"2022-04-14 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62192","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 12:56 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 15:35 (roy)<\/b>Tried and tried but unable to fire up the boiler.Need Michael <\/p>

14\/04\/2022 16:20 (sandra)<\/b>parts ordered <\/p>

19\/04\/2022 14:33 (sandra)<\/b>30 Rathbone Pl, London W1T 1JQ<\/p>

19\/04\/2022 21:10 (michaelk)<\/b>Attended site to investigate heating boiler fault. Traced problem to the gas valve which has been ordered. Removed burner and cleaned heat exchanger. 2hrs labour 95<\/p>

22\/04\/2022 14:19 (sandra)<\/b>waiting for manufacturer to call with an appointment <\/p>

25\/04\/2022 11:54 (sandra)<\/b>serial number 07570732601040101324 including VAT Visman Vitodens 111 Wphone number 01952 675060<\/p>

29\/04\/2022 14:36 (travis)<\/b>Access for gas engineer.<\/p>

29\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52814","activity_ticket_id":"50451","ticket_reference":"HDT51532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Work top needs replacing near sink and special order cupboard door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/04\/22","activity_end":"2022-04-14 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62193","activity_notes":"work top needs replacing near sink replacement cupboard door Front door and 2 lobby doors(boiler room door) need a coat of paint En-suite bedroom walls need a coat of paint","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 11:31 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:14 (sandra)<\/b>Replacement integrated dishwasher door.White gloss, no handle, lip at top. 445 715.Repair to worktop. <\/p>

01\/04\/2022 12:17 (iain)<\/b>Replacement dishwasher door.Repair to worktop.<\/p>

01\/04\/2022 14:11 (jane)<\/b>Door on order - 4 weeks lead-time <\/p>

01\/04\/2022 16:40 (sandra)<\/b>majicman to attend <\/p>

13\/04\/2022 09:26 (sandra)<\/b>The photos you have kindly provided have been assessed by our technical team and unfortunately the damage is too extensive. Apologies we could not assist on this occasion.worktop cannot be repaired <\/p>

13\/04\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

14\/04\/2022 13:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/04\/2022 13:04 (jane)<\/b>Cupboard door on order <\/p>

20\/04\/2022 16:01 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2022 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 13:28 (travis)<\/b>Replacement of D\/Washer door.<\/p>

05\/05\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52815","activity_ticket_id":"50555","ticket_reference":"HDT51636","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Can you turn the boiler down ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/04\/22","activity_end":"2022-04-14 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62194","activity_notes":"Can you turn the boiler down ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 15:44 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 21:08 (michaelk)<\/b>Attended site to reduce flow temperature to heating throughout building. 1 hr labour 50<\/p>

20\/04\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52816","activity_ticket_id":"50556","ticket_reference":"HDT51637","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"blockage in drain ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/04\/22","activity_end":"2022-04-14 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62195","activity_notes":"blockage in drain ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 15:57 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 06:48 (dan)<\/b>Leak on incorrect pipework connection to stack, quote provided<\/p>

19\/04\/2022 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52817","activity_ticket_id":"50557","ticket_reference":"HDT51638","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"no hot water ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/22","activity_end":"2022-04-14 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62196","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 16:19 (System)<\/b>Ticket Created<\/p>

16\/04\/2022 09:53 (roy)<\/b>Low pressure but pressure release needs replacing.Leaks on pumps.Unable to get hot water running <\/p>

19\/04\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52818","activity_ticket_id":"50554","ticket_reference":"HDT51635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/04\/22","activity_end":"2022-04-14 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62197","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 12:56 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 15:35 (roy)<\/b>Tried and tried but unable to fire up the boiler.Need Michael <\/p>

14\/04\/2022 16:20 (sandra)<\/b>parts ordered <\/p>

19\/04\/2022 14:33 (sandra)<\/b>30 Rathbone Pl, London W1T 1JQ<\/p>

19\/04\/2022 21:10 (michaelk)<\/b>Attended site to investigate heating boiler fault. Traced problem to the gas valve which has been ordered. Removed burner and cleaned heat exchanger. 2hrs labour 95<\/p>

22\/04\/2022 14:19 (sandra)<\/b>waiting for manufacturer to call with an appointment <\/p>

25\/04\/2022 11:54 (sandra)<\/b>serial number 07570732601040101324 including VAT Visman Vitodens 111 Wphone number 01952 675060<\/p>

29\/04\/2022 14:36 (travis)<\/b>Access for gas engineer.<\/p>

29\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52819","activity_ticket_id":"50543","ticket_reference":"HDT51624","ticket_client":"1961","client_name":"August Equity","ticket_title":"A couple of lights have gone out ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/04\/22","activity_end":"2022-04-14 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62198","activity_notes":"Roy needs help to put shade back. next Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 12:12 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 12:48 (roy)<\/b>Removed shade and tubes but unable to refit shade. Need assistance <\/p>

20\/04\/2022 11:55 (iain)<\/b>Lights.<\/p>

20\/04\/2022 16:13 (roy)<\/b>Replaced 4 x tubes<\/p>

20\/04\/2022 16:15 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2022 09:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/04\/2022 09:39 (alan)<\/b>Replace blown lamps <\/p>

21\/04\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2022 16:06 (roy)<\/b>Returned with Alan as more tubes needed replacing but 2 x toilet lights need ballast units.Alan dealing with quote <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52820","activity_ticket_id":"50510","ticket_reference":"HDT51591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14848 - Replacement roof door","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/04\/22","activity_end":"2022-04-14 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62199","activity_notes":"New door on roof needs a top coat ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 15:30 (travis)<\/b>Replacement of roof fire door,Reinstated door furniture,Undercoated and disposal of old door.<\/p>

04\/05\/2022 13:20 (dean)<\/b>Done 190.00<\/p>

04\/05\/2022 14:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52821","activity_ticket_id":"50556","ticket_reference":"HDT51637","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"blockage in drain ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/04\/22","activity_end":"2022-04-14 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62200","activity_notes":"boiler condense pipe is leaking - Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2022 15:57 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 06:48 (dan)<\/b>Leak on incorrect pipework connection to stack, quote provided<\/p>

19\/04\/2022 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52822","activity_ticket_id":"50533","ticket_reference":"HDT51614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Five Year Electrical test ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1089","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1089","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/22","activity_end":"2022-04-19 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62201","activity_notes":"Five Year Electrical test ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2022 15:45 (System)<\/b>Ticket Created<\/p>

12\/04\/2022 15:45 (sandra)<\/b>78 Shaftesbury Ave - PO200762025 please let me know when booked to be completed <\/p>

14\/04\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2022 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2022 06:59 (alan)<\/b>Electrical inspection <\/p>

25\/04\/2022 10:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52823","activity_ticket_id":"50331","ticket_reference":"HDT51412","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/SW\/14817 - high level light replacement and investigation of Balcony lights above Dishoom","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Slingsby Place ","cs_id":"1986","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1986","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/22","activity_end":"2022-04-19 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62202","activity_notes":"high level light replacement and investigation of Balcony lights above Dishoom","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2022 21:04 (alan)<\/b>Refit data point in floor box<\/p>

13\/04\/2022 15:58 (travis)<\/b>High level lights.<\/p>

14\/04\/2022 15:25 (alan)<\/b>Quoted works <\/p>

14\/04\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>

19\/04\/2022 09:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/10\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52824","activity_ticket_id":"50540","ticket_reference":"HDT51621","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove the boarding and step in the picture below.","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/22","activity_end":"2022-04-19 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62203","activity_notes":"remove the boarding and step in the picture below.Can we raise a job for Reddan to remove the boarding and step in the picture below.Ideally we need this doing by tomorrow the latest.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 11:07 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 09:52 (iain)<\/b>Remove stud wall and dispose of.<\/p>

14\/04\/2022 10:05 (roy)<\/b>Dismantle boarding.Left on site iain to remove <\/p>

19\/04\/2022 09:42 (travis)<\/b>Rubbish removal, disposal.<\/p>

19\/04\/2022 12:04 (dan)<\/b>Assisted travis<\/p>

19\/04\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52825","activity_ticket_id":"50558","ticket_reference":"HDT51639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no heating ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/22","activity_end":"2022-04-19 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62204","activity_notes":"Emergency call out - no heating ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2022 09:37 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52826","activity_ticket_id":"50559","ticket_reference":"HDT51640","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"broken window on front door ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/04\/22","activity_end":"2022-04-19 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62205","activity_notes":"broken window on front door ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 09:39 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 09:44 (travis)<\/b>Make safe broken window.<\/p>

19\/04\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52827","activity_ticket_id":"50560","ticket_reference":"HDT51641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom sink is blocked and washing machine wont drain ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/22","activity_end":"2022-04-19 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62206","activity_notes":"bathroom sink is blocked and washing machine wont drain I am having issues with the drains in flat 4.1. The bathroom sink is blocked and the washing machine wont drain too! How should I go about arranging maintenance.Also I have a smashed mirror, someone was going to come and look at it to measure up but nobody did.","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 09:49 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 11:42 (travis)<\/b>Gained access to apartment, removed broken glass sliding wardrobe door, delivered to AIK glaziers.<\/p>

19\/04\/2022 12:06 (dan)<\/b>Replaced chrome basin trap, unblocked washing machine filter, assisted removal of wardrobe door<\/p>

20\/04\/2022 12:41 (sandra)<\/b>smashed mirror door to AIK for repair <\/p>

26\/04\/2022 14:51 (jane)<\/b>GIVEN COST TO REPLACE THE GLASS TO THE WARDROBE MIRROR DOOR IS 365.00 PLUS vat <\/p>

05\/05\/2022 10:14 (travis)<\/b>Collection of mirrored sliding door , access gained to property 4th fl,fitted into aperture and tested.<\/p>

05\/05\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52828","activity_ticket_id":"50561","ticket_reference":"HDT51642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumbing issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/22","activity_end":"2022-04-19 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62207","activity_notes":"plumbing issues - tenant will be home between 2 - 4pm today ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2022 09:54 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 15:09 (dan)<\/b>Repaired sink tap, inspected water pressure<\/p>

19\/04\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52829","activity_ticket_id":"50562","ticket_reference":"HDT51643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Banister to be reinstated ","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/04\/22","activity_end":"2022-04-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62208","activity_notes":"Banister to be reinstated outside Flat 2","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 10:00 (System)<\/b>Ticket Created<\/p>

20\/04\/2022 11:52 (iain)<\/b>Handrail.<\/p>

20\/04\/2022 12:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52830","activity_ticket_id":"50563","ticket_reference":"HDT51644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14869 - Replacement TRV's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/22","activity_end":"2022-08-10 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62209","activity_notes":"Replacement TRV'sTHIIS IS BOOKED FOR WEDNESDAY 10TH IN THE MORNING WITH THE TENANT ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 15:43 (sandra)<\/b>parts ordered <\/p>

03\/05\/2022 13:01 (sandra)<\/b>wednesday or friday 10 am provisional<\/p>

05\/05\/2022 11:57 (sandra)<\/b>emailed for access <\/p>

09\/05\/2022 09:36 (sandra)<\/b>Booked Monday 16th 9 - 10am <\/p>

16\/05\/2022 13:01 (jane)<\/b>Tenant unwell and would not give access Informed Deepa, waiting on another date <\/p>

16\/05\/2022 16:17 (michaelk)<\/b>Attended site to complete quoted work. The tenant informed me that he was too ill for the work to go ahead, and to re-book the visit. 1hr labour 50.<\/p>

01\/06\/2022 10:30 (sandra)<\/b>emailed for access after bH<\/p>

14\/06\/2022 11:38 (sandra)<\/b>emailed Salvatore who is chasing the tenant for access <\/p>

27\/07\/2022 16:25 (sandra)<\/b>BOOKED 10TH IN THE MORNING AUG WITH TENANT <\/p>

10\/08\/2022 17:15 (michaelk)<\/b>Attended site to replace 3 x trv heads to living room radiators. 1hr labour plus parts 80ex vat.<\/p>

11\/08\/2022 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52831","activity_ticket_id":"50564","ticket_reference":"HDT51645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"jammed light switch ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/22","activity_end":"2022-04-19 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62210","activity_notes":"jammed light switch Hi Jane\/Sandra, can you please arrange for Alan to attend after 11am.Try buzzing the door for access","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 10:10 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 14:57 (alan)<\/b>Replace faulty dimmer module for bedroom light switch <\/p>

19\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52832","activity_ticket_id":"50551","ticket_reference":"HDT51632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in bathroom and wine fridge ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/04\/22","activity_end":"2022-04-19 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62211","activity_notes":"repair aid access 55-57 St Martins Lane\/Goodwins House - Front and Storage Door26 B6 6947A55-57 St Martins Lane\/Goodwins House - Flat 1 ( Access To Lift Motor Room ) CODE 3010627 B6 1645 enter -alarm code","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 16:43 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 08:51 (sandra)<\/b>We can attend on Tuesday, 19\/04 between 12 and 4pm for the fridge <\/p>

19\/04\/2022 21:04 (michaelk)<\/b>Attended site to investigate towel rail leak, however no leaks were present. 1hr labour 50.<\/p>

20\/04\/2022 11:52 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2022 07:46 (michaelk)<\/b>Attended site to meet tenant to look at the towel rail. The towel rail wasn't leaking at the time however the tenant pointed out the position of the leak. The towel rail was drained, removed and the joints re-sealed. 2hrs labour 95<\/p>

22\/04\/2022 09:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/04\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52833","activity_ticket_id":"50547","ticket_reference":"HDT51628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine jammed ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/04\/22","activity_end":"2022-04-19 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62212","activity_notes":"PLEASE COLLECT KEYS FOR WHEN REPAIRAID CALL YOU 12 - 4PM.washing machine jammed washing machine has finished its cycle an hour ago and it does not seem to open. I have tried multiple times but it appears to be jammed. I have already done a couple of loads and it opened perfectly fine before.","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 16:00 (System)<\/b>Ticket Created<\/p>

13\/04\/2022 16:49 (sandra)<\/b>We will be able to send an engineer on Tuesday, 19\/04 between 12 and 4pm<\/p>

14\/04\/2022 09:52 (iain)<\/b>Washing machine.<\/p>

20\/04\/2022 11:53 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:35 (jane)<\/b>Drain pump and door handle replaced <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52834","activity_ticket_id":"50565","ticket_reference":"HDT51646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/22","activity_end":"2022-04-19 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62213","activity_notes":"no hot water tenant will be home until 2pm.","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 10:27 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 21:06 (michaelk)<\/b>Attended site to investigate hot water fault. Traced problem to the hws zone valve which is faulty. Immersion timeswitch also requires changing. Will order and return once parts are In. 2hrs labour 95<\/p>

22\/04\/2022 15:44 (sandra)<\/b>Attended site to investigate hot water fault. Traced problem to the hws zone valve which is faulty. Immersion timeswitch also requires changing. Will order and return once parts are In.<\/p>

25\/04\/2022 07:35 (michaelk)<\/b>Attended site to replace faulty parts following hot water callout. Replaced honeywell zone valve to the hws and replaced immersion timer. Completed work and left fully operational. 3hrs labour plus parts, total 254.98 ex vat.<\/p>

25\/04\/2022 10:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52835","activity_ticket_id":"50560","ticket_reference":"HDT51641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom sink is blocked and washing machine wont drain ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/04\/22","activity_end":"2022-04-19 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62214","activity_notes":"Also I have a smashed mirror, someone was going to come and look at it to measure up but nobody did.","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 09:49 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 11:42 (travis)<\/b>Gained access to apartment, removed broken glass sliding wardrobe door, delivered to AIK glaziers.<\/p>

19\/04\/2022 12:06 (dan)<\/b>Replaced chrome basin trap, unblocked washing machine filter, assisted removal of wardrobe door<\/p>

20\/04\/2022 12:41 (sandra)<\/b>smashed mirror door to AIK for repair <\/p>

26\/04\/2022 14:51 (jane)<\/b>GIVEN COST TO REPLACE THE GLASS TO THE WARDROBE MIRROR DOOR IS 365.00 PLUS vat <\/p>

05\/05\/2022 10:14 (travis)<\/b>Collection of mirrored sliding door , access gained to property 4th fl,fitted into aperture and tested.<\/p>

05\/05\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52836","activity_ticket_id":"50546","ticket_reference":"HDT51627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher and lights ","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/04\/22","activity_end":"2022-04-19 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62215","activity_notes":"dishwasher1. The dishwasher barely cleans anything and smells pretty badly, no picture to send here since the problem isn't visible. (could only select one issue category)","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 15:18 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 08:53 (sandra)<\/b>We will be able to attend on Tuesday, 19\/04 between 10 and 2 pm <\/p>

14\/04\/2022 11:56 (roy)<\/b>Replaced 2 x dimmer module caps<\/p>

20\/04\/2022 11:53 (iain)<\/b>Repairaid.<\/p>

20\/04\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:34 (jane)<\/b>Heat pump replaced <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52837","activity_ticket_id":"50566","ticket_reference":"HDT51647","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"can you return and turn it off now ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/22","activity_end":"2022-04-19 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62216","activity_notes":"can you return and turn it off now ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 11:21 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 21:08 (michaelk)<\/b>Re-attended site to shut down heating boiler pump and fresh air intake fan. 2hrs labour 95<\/p>

20\/04\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52838","activity_ticket_id":"50567","ticket_reference":"HDT51648","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"touch up walls ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/05\/22","activity_end":"2022-05-27 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62217","activity_notes":"DEAN - For Friday 27th May touch up walls Could we please request a painter comes out the 6th May to touch up some of the walls in the office? Mainly in the kitchen. ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 12:25 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 13:57 (jane)<\/b>Attending on Friday 27th May <\/p>

29\/05\/2022 21:36 (dean)<\/b>Done 80.00<\/p>

30\/05\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52839","activity_ticket_id":"50473","ticket_reference":"HDT51554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Eye bolt Testing ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/04\/22","activity_end":"2022-04-19 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62218","activity_notes":"Eye bolt Testing ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2022 16:24 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 13:03 (travis)<\/b>Keys and access for eye bolt testing.<\/p>

20\/04\/2022 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52840","activity_ticket_id":"50568","ticket_reference":"HDT51649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flush not working ","ticket_address_1":"Top floor flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"2002","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2002","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/22","activity_end":"2022-04-19 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62219","activity_notes":"flush not working ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 14:13 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 16:13 (dan)<\/b>New flush valve for Wednesday<\/p>

20\/04\/2022 13:07 (dan)<\/b>Replaced flush valve, quote provided to upgrade.<\/p>

20\/04\/2022 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52841","activity_ticket_id":"50569","ticket_reference":"HDT51650","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/14870 - To repair the stack connection ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/22","activity_end":"2022-04-19 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62220","activity_notes":"To repair the stack connection ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2022 09:25 (jane)<\/b>Pipe Boss Connector on order <\/p>

20\/04\/2022 16:03 (sandra)<\/b>preliminary booked for Monday 25th<\/p>

05\/05\/2022 09:21 (jane)<\/b>Part expected into stock on Friday <\/p>

05\/05\/2022 10:14 (sandra)<\/b>on order from new company as part wasn't delivered <\/p>

17\/05\/2022 15:21 (dan)<\/b>Unblocked stack, alterations quoted and accepted<\/p>

17\/05\/2022 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52842","activity_ticket_id":"50561","ticket_reference":"HDT51642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumbing issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/04\/22","activity_end":"2022-04-19 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62221","activity_notes":"plumbing issues ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 09:54 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 15:09 (dan)<\/b>Repaired sink tap, inspected water pressure<\/p>

19\/04\/2022 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52843","activity_ticket_id":"50571","ticket_reference":"HDT51652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove 2No light fittings to allow access to a data cable and replace upon completion ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1455","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"1455","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/22","activity_end":"2022-04-19 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62222","activity_notes":"remove 2No light fittings to allow access to a data cable and replace upon completion ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 14:56 (System)<\/b>Ticket Created<\/p>

19\/04\/2022 14:57 (alan)<\/b>Carry out work as per description<\/p>

19\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52844","activity_ticket_id":"50572","ticket_reference":"HDT51653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14868 - New door sets to wardrobe roller doors ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/22","activity_end":"2022-06-15 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62223","activity_notes":"WEDNESDAY 15TH 11 - 3PM New door sets to wardrobe roller doors ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 16:02 (jane)<\/b>Special order Hettich set on order for doors - 6 week lead-time as being shipped from Germany <\/p>

09\/06\/2022 12:22 (sandra)<\/b>asked to book in for Tuesday <\/p>

09\/06\/2022 14:31 (sandra)<\/b>We can provide access on Wednesday, 15\/06\/22 between 11 am and 3 pm.<\/p>

15\/06\/2022 11:47 (travis)<\/b>Replacement of wheel guide mechanism to bi folding wardrobe door.<\/p>

15\/06\/2022 13:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52845","activity_ticket_id":"50570","ticket_reference":"HDT51651","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose light fitting in the bedroom","ticket_address_1":"Third Floor Flat ","ticket_address_2":"21 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/22","activity_end":"2022-04-20 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62224","activity_notes":"Loose light fitting in the bedroom TODAY AFTER MID DAY Hi Reddan, please ring Derek for access.07515391417","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2022 14:22 (System)<\/b>Ticket Created<\/p>

20\/04\/2022 16:12 (roy)<\/b>Removed\/Replaced LED light<\/p>

20\/04\/2022 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52846","activity_ticket_id":"50573","ticket_reference":"HDT51654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into hairdressers ","ticket_address_1":"6 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Rupert Court","cs_id":"2004","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6EB","ticket_client_site":"2004","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/22","activity_end":"2022-04-20 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62225","activity_notes":"leak into hairdressers ","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2022 10:57 (System)<\/b>Ticket Created<\/p>

20\/04\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52847","activity_ticket_id":"50574","ticket_reference":"HDT51655","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"blocked drain ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/04\/22","activity_end":"2022-04-20 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62226","activity_notes":"blocked drain we removed the standing water but unable to clear the drain blockage. Please can you send in your contractor to unblock\/fix? ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2022 11:02 (System)<\/b>Ticket Created<\/p>

20\/04\/2022 13:06 (dan)<\/b>Cleared blockage from shower outlets<\/p>

20\/04\/2022 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52848","activity_ticket_id":"50576","ticket_reference":"HDT51657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14874 - redecoration to office door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/04\/22","activity_end":"2022-04-20 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62227","activity_notes":"redecoration to office door ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2022 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52849","activity_ticket_id":"50577","ticket_reference":"HDT51658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14875 - redecoration of apartment door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/04\/22","activity_end":"2022-04-20 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62228","activity_notes":"redecoration of apartment door ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 13:19 (dean)<\/b>Done 180.00<\/p>

04\/05\/2022 14:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52850","activity_ticket_id":"50578","ticket_reference":"HDT51659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14876 - redecoration to common parts door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/04\/22","activity_end":"2022-04-20 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62229","activity_notes":"redecoration to common parts door ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2022 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52851","activity_ticket_id":"50575","ticket_reference":"HDT51656","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/14853 - Replacement ball valve","ticket_address_1":"Flat 2","ticket_address_2":"35 Gosfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 6HL","cs_address_1":"Flat 2","cs_id":"1984","cs_address_2":"35 Gosfield Street ","cs_town":"London ","cs_postcode":"W1W 6HL","ticket_client_site":"1984","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/04\/22","activity_end":"2022-04-20 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62230","activity_notes":"Replacement ball valve ","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2022 16:02 (sandra)<\/b>preliminary booked for Tuesday once payment is received from tenant. <\/p>

05\/05\/2022 10:14 (sandra)<\/b>(Placed On Hold) waiting for payment <\/p>

09\/05\/2022 13:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52852","activity_ticket_id":"50579","ticket_reference":"HDT51660","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"hose needs to be refitted ","ticket_address_1":"Flat C","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"2005","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2005","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/04\/22","activity_end":"2022-04-20 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62231","activity_notes":"hose needs to be refitted Can we have a call out to refit the hose which is draining the leaking overflow into the drain please asap as the tenant is away and the water is constantly dripping quickly! The original connectors are broken!","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2022 15:06 (System)<\/b>Ticket Created<\/p>

20\/04\/2022 15:37 (dan)<\/b>Reconnected hose to overflow as requested, cause of problem\/overflow should be addressed within flat c (no access at current time)<\/p>

20\/04\/2022 15:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52853","activity_ticket_id":"50580","ticket_reference":"HDT51661","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replace blown lamps in basement model shop area","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/04\/22","activity_end":"2022-04-20 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62232","activity_notes":"Replace blown lamps in basement model shop area","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2022 15:42 (System)<\/b>Ticket Created<\/p>

21\/04\/2022 06:56 (alan)<\/b>Replace blown lamps in basement <\/p>

21\/04\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52854","activity_ticket_id":"50581","ticket_reference":"HDT51662","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2006","cs_address_2":"24 Lower Addison Gardens ","cs_town":"London ","cs_postcode":"W14 8BQ","ticket_client_site":"2006","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/04\/22","activity_end":"2022-04-22 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62233","activity_notes":"leakWould someone be able to meet me at the above on Friday afternoon at around 2.30?Meet Wendy at the property at 2.30 on Friday ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2022 08:50 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 16:13 (dan)<\/b>Inspected damp, suspect damage to paintwork is old and have recommended to re paint area<\/p>

22\/04\/2022 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52855","activity_ticket_id":"50582","ticket_reference":"HDT51663","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"toilet flush ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Devonshire Place ","cs_id":"1200","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1200","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/04\/22","activity_end":"2022-04-21 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62234","activity_notes":"toilet flush Could someone go the above and fix the faulty button which flushes the toilet asap today. You can pick up the key from us or knock on the main front door for reception.","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2022 08:52 (System)<\/b>Ticket Created<\/p>

21\/04\/2022 12:03 (iain)<\/b>Repair toilet flush button and flush.<\/p>

21\/04\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52856","activity_ticket_id":"50583","ticket_reference":"HDT51664","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - leak ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/22","activity_end":"2022-04-21 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62235","activity_notes":"emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

21\/04\/2022 09:22 (System)<\/b>Ticket Created<\/p>

21\/04\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2022 09:23 (sandra)<\/b>Kim was in a meeting and Jeremy got another company was in attendance earlier in the day and had cut a hole in the ceiling.Dr Clementsreturned home later in evening only to find leak getting worse and running down wall.Spoke to Kim and apparently they are returning on Saturday to remove the lead pipe and she agreed they should not have left the leak as it was.I couldn't do anything but run the leak into a bin.Is a slow leak but if left overnight would have caused a lot of damage I doubt if we need to return<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52857","activity_ticket_id":"50543","ticket_reference":"HDT51624","ticket_client":"1961","client_name":"August Equity","ticket_title":"A couple of lights have gone out ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/22","activity_end":"2022-04-21 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62236","activity_notes":"A couple of lights have gone out 1 is in reception & 1 is in the main office. Please can you kindly send someone along to replace the bulbs?","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 12:12 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 12:48 (roy)<\/b>Removed shade and tubes but unable to refit shade. Need assistance <\/p>

20\/04\/2022 11:55 (iain)<\/b>Lights.<\/p>

20\/04\/2022 16:13 (roy)<\/b>Replaced 4 x tubes<\/p>

20\/04\/2022 16:15 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2022 09:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/04\/2022 09:39 (alan)<\/b>Replace blown lamps <\/p>

21\/04\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2022 16:06 (roy)<\/b>Returned with Alan as more tubes needed replacing but 2 x toilet lights need ballast units.Alan dealing with quote <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52858","activity_ticket_id":"50543","ticket_reference":"HDT51624","ticket_client":"1961","client_name":"August Equity","ticket_title":"A couple of lights have gone out ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/22","activity_end":"2022-04-21 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62237","activity_notes":"A couple of lights have gone out 1 is in reception & 1 is in the main office. Please can you kindly send someone along to replace the bulbs?","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2022 12:12 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 12:48 (roy)<\/b>Removed shade and tubes but unable to refit shade. Need assistance <\/p>

20\/04\/2022 11:55 (iain)<\/b>Lights.<\/p>

20\/04\/2022 16:13 (roy)<\/b>Replaced 4 x tubes<\/p>

20\/04\/2022 16:15 (sandra)<\/b>(Ticket Closed)<\/p>

21\/04\/2022 09:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/04\/2022 09:39 (alan)<\/b>Replace blown lamps <\/p>

21\/04\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>

22\/04\/2022 16:06 (roy)<\/b>Returned with Alan as more tubes needed replacing but 2 x toilet lights need ballast units.Alan dealing with quote <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52859","activity_ticket_id":"50584","ticket_reference":"HDT51665","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"leak in water system","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/04\/22","activity_end":"2022-04-21 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62238","activity_notes":"leak in water system","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2022 10:04 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 07:42 (michaelk)<\/b>Attended site to investigate irrigation system leak. Found brass Union loose which was tightened and left sound. Office staff to take over the operational control. 1hr labour 50<\/p>

22\/04\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52860","activity_ticket_id":"50585","ticket_reference":"HDT51666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd Floor Office - To install 2No double sockets under data cabinets ","ticket_address_1":"76\/78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76\/78 St Martins Lane ","cs_id":"2007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2007","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/22","activity_end":"2022-04-21 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62239","activity_notes":"2nd Floor Office - To install 2No double sockets under data cabinets ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2022 10:23 (System)<\/b>Ticket Created<\/p>

21\/04\/2022 10:29 (alan)<\/b>Install two double sockets on the data cabinet in 2nd floor office <\/p>

21\/04\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52861","activity_ticket_id":"50586","ticket_reference":"HDT51667","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leaking lead pipe ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/04\/22","activity_end":"2022-04-21 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62240","activity_notes":"leaking lead pipe -Friday between 1 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2022 12:30 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 07:20 (michaelk)<\/b>Attended site to visually check the pipework leak and to measure the outside diameter of the lead. We are returning on Saturday out of hours to complete as requested by client. 2hrs labour 95<\/p>

25\/04\/2022 07:28 (michaelk)<\/b>Collected primo coupling from suppliers and attended site. Due to the proximity of the lead pipe, we looked at the possibility of cutting out the pipework and replacing as the mains cold feed fed the rear of the flat. However when testing all the route the pipework also fed the dentist. We then had to break out the wall as a repair was our only option. The fitting was removed, stripped, cleaned and re-assembled and thoroughly tested on completion. Note; We replaced all boxing in as found and left downstairs ceiling as found.2 x men 7hrs labour, total 680.00.<\/p>

25\/04\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52862","activity_ticket_id":"50587","ticket_reference":"HDT51668","ticket_client":"1961","client_name":"August Equity","ticket_title":"AM\/JH\/14882 - Replace couple of lights ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/22","activity_end":"2022-04-21 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62241","activity_notes":"Replace couple of lights ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2022 19:56 (alan)<\/b>Repair 2 faulty lights as per quote <\/p>

09\/05\/2022 13:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52863","activity_ticket_id":"50588","ticket_reference":"HDT51669","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"to install some hooks on wall ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/04\/22","activity_end":"2022-04-21 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62242","activity_notes":"to install some hooks on wall FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2022 15:55 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:55 (sandra)<\/b>(Ticket Closed)<\/p>

25\/04\/2022 09:13 (iain)<\/b>Coat hooks.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52864","activity_ticket_id":"50589","ticket_reference":"HDT51670","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leaking overflow - Monday 12 - 3pm ","ticket_address_1":"Flat C","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"2005","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2005","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/04\/22","activity_end":"2022-04-25 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62243","activity_notes":"leaking overflow - Monday 12 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2022 16:14 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 07:34 (dan)<\/b>Ensuite cistern overflowing, isolated<\/p>

27\/04\/2022 16:08 (dan)<\/b>Jetwashed area, removed weeds, cleaned windows and skylight.<\/p>

27\/04\/2022 16:10 (sandra)<\/b>(Ticket Closed)<\/p>

27\/04\/2022 16:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/04\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52865","activity_ticket_id":"50591","ticket_reference":"HDT51672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of my travel adapter plug got stuck in my room socket. ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/04\/22","activity_end":"2022-04-22 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62244","activity_notes":"Can you please arrange for Alan to attend today.Tenant reported : One of my travel adapter plug got stuck in my room socket. The tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 09:14 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 14:01 (alan)<\/b>Replace broken double socket it bedroom <\/p>

22\/04\/2022 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52866","activity_ticket_id":"50592","ticket_reference":"HDT51673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"snagging list ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/04\/22","activity_end":"2022-04-22 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62245","activity_notes":"snagging list:as discussed, can we attend here and carry out any decoration snagging required, can you take before and after photos for the report, I am happy to attend when Dean attends, ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 09:18 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 14:21 (sandra)<\/b>Alan is meeting me at 12ish today to see if we can also install a couple of floor boxes directly under 2 tables in two meeting rooms<\/p>

28\/04\/2022 12:30 (travis)<\/b>Hanging pictures.<\/p>

28\/04\/2022 12:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52867","activity_ticket_id":"50590","ticket_reference":"HDT51671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower mixer leaking ","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/22","activity_end":"2022-04-22 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62246","activity_notes":"Flat 8 - 30 Rathbone - We have another issue with the shower mixer, water is constantly leaking, please send someone to fix this, thanks, the leak is constant but quite small, there is a drip every 2 or 3 seconds, but just a drip.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 09:09 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:49 (sandra)<\/b>on order <\/p>

25\/04\/2022 07:18 (michaelk)<\/b>Attended site to investigate shower leak. The shower diverter valve is leaking and requires changing. If the manufacturer can't be sourced from the landlord, a replacement shower is required. 1hr labour 50<\/p>

25\/04\/2022 10:08 (sandra)<\/b>asked FM for details of the shower and will produce a quote for replacement also <\/p>

28\/04\/2022 16:36 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2022 13:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/05\/2022 09:19 (sandra)<\/b>new shower ordered <\/p>

05\/05\/2022 11:57 (sandra)<\/b>emailed for access <\/p>

13\/05\/2022 06:35 (michaelk)<\/b>Attended site to replace 3 way shower mixer to existing fittings. Removed existing and drilled new mixer to the tiles. Commissioned mixer and left fully operational. 4 hrs labour plus parts, total 371.90ex vat<\/p>

13\/05\/2022 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52868","activity_ticket_id":"50594","ticket_reference":"HDT51675","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Highlight Trip Hazard in AC Room","ticket_address_1":"2-4 Mercer Walk ","ticket_address_2":"Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"2-4 Mercer Walk ","cs_id":"1602","cs_address_2":"Covent Garden ","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"1602","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/22","activity_end":"2022-04-22 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62247","activity_notes":"Highlight Trip Hazard in AC Room","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 10:45 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52869","activity_ticket_id":"50596","ticket_reference":"HDT51677","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Lift plant room lock not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/22","activity_end":"2022-04-22 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62248","activity_notes":"Lift plant room lock not working ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 10:59 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:55 (sandra)<\/b>lock on order <\/p>

25\/04\/2022 09:10 (iain)<\/b>Gain access to lift motor room.<\/p>

04\/05\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>

10\/05\/2022 12:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2022 14:07 (travis)<\/b>Check if lift motor room lock is operational.(FB1).<\/p>

10\/05\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52870","activity_ticket_id":"50595","ticket_reference":"HDT51676","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Roof - Sign & Chain 'No Unauthorised Access' ","ticket_address_1":"2-4 Mercer Walk ","ticket_address_2":"Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"2-4 Mercer Walk ","cs_id":"1602","cs_address_2":"Covent Garden ","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"1602","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/22","activity_end":"2022-04-22 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62249","activity_notes":"Roof - Sign & Chain 'No Unauthorised Access' CAN YOU GO AND SEE IF THIS HAS BEEN FITTED PLEASE","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 10:46 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 09:11 (iain)<\/b>Health and safety works.<\/p>

06\/05\/2022 14:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52871","activity_ticket_id":"50593","ticket_reference":"HDT51674","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you arrange to have the 2 boilers serviced in Mercer Walk and the CHPs. ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/22","activity_end":"2022-04-22 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62250","activity_notes":"Please can you arrange to have the 2 boilers serviced in Mercer Walk ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 10:43 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 07:35 (michaelk)<\/b>Attended site to start boiler maintenance. 8hrs labour 365<\/p>

29\/04\/2022 07:37 (michaelk)<\/b>Attended site to complete boiler maintenance. Forwarded all paperwork to office and client. 8hrs labour, total cost 730<\/p>

29\/04\/2022 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52872","activity_ticket_id":"50593","ticket_reference":"HDT51674","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you arrange to have the 2 boilers serviced in Mercer Walk and the CHPs. ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/04\/22","activity_end":"2022-04-22 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62251","activity_notes":"Please can you arrange to have the combination heat and power units serviced ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 10:43 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 07:35 (michaelk)<\/b>Attended site to start boiler maintenance. 8hrs labour 365<\/p>

29\/04\/2022 07:37 (michaelk)<\/b>Attended site to complete boiler maintenance. Forwarded all paperwork to office and client. 8hrs labour, total cost 730<\/p>

29\/04\/2022 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52873","activity_ticket_id":"50597","ticket_reference":"HDT51678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1 of the light in the flat is not working","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/04\/22","activity_end":"2022-04-22 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62252","activity_notes":"1 of the light in the flat is not working2- 4 today the tenant is home ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 11:01 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 14:49 (alan)<\/b>Replace faulty dimmer module in main<\/p>

22\/04\/2022 15:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52874","activity_ticket_id":"50598","ticket_reference":"HDT51679","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/14821 - Redecoration and new flooring ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Water Street ","cs_id":"1960","cs_address_2":"","cs_town":"London","cs_postcode":"E14 5AB","ticket_client_site":"1960","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/04\/22","activity_end":"2022-04-22 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62253","activity_notes":"Redecoration and new flooring ","activity_timesheet":null,"ticket_notes_combined":"

04\/05\/2022 13:18 (dean)<\/b>Done 1160.00<\/p>

20\/05\/2022 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52875","activity_ticket_id":"50598","ticket_reference":"HDT51679","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/14821 - Redecoration and new flooring ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Water Street ","cs_id":"1960","cs_address_2":"","cs_town":"London","cs_postcode":"E14 5AB","ticket_client_site":"1960","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/04\/22","activity_end":"2022-04-22 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62254","activity_notes":"Redecoration and new flooring ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 13:18 (dean)<\/b>Done 1160.00<\/p>

20\/05\/2022 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52876","activity_ticket_id":"50599","ticket_reference":"HDT51680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked sink second floor flat, number 4 ","ticket_address_1":"Flat 4","ticket_address_2":"4 - 6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2009","cs_address_2":"4 - 6 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2009","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/04\/22","activity_end":"2022-04-22 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62255","activity_notes":"blocked sink second floor 2nd Floor Flat 4 Gerrard Street collect keys ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 11:47 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 13:15 (dan)<\/b>Cleaned trap, mechanically cleaned waste pipes<\/p>

22\/04\/2022 15:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52877","activity_ticket_id":"50600","ticket_reference":"HDT51681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"22\/04\/22","activity_end":"2022-04-22 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62256","activity_notes":"intercom not working Please could you confirm when you can attend again the tenant has reported the intercom in the flat is broken again. The doorbell doesn't trigger it at all","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 11:51 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:45 (sandra)<\/b>booked for Monday <\/p>

05\/05\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52878","activity_ticket_id":"50602","ticket_reference":"HDT51683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hi Sandra \/ Jane, can you please arrange for an engineer to attend to make safe a cupboard door. Please ask him to ring me and I will meet him on site.","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/22","activity_end":"2022-04-22 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62257","activity_notes":"Hi Sandra \/ Jane, can you please arrange for an engineer to attend to make safe a cupboard door.PLEASE RING LILIAN AND SHE WILL MEET YOU ON SITE ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 12:01 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 09:11 (iain)<\/b>Refit trunking.<\/p>

28\/04\/2022 11:19 (iain)<\/b>Refit trunking.<\/p>

28\/04\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52879","activity_ticket_id":"50603","ticket_reference":"HDT51684","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"dig up flooring ","ticket_address_1":"Flat B","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat B","cs_id":"2011","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"WC1","ticket_client_site":"2011","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/22","activity_end":"2022-05-09 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62258","activity_notes":"9TH MAY AT 1 pm and must return by Friday to make good ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 12:16 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 12:16 (sandra)<\/b>pencilled for 9th but not confirmed <\/p>

09\/05\/2022 15:14 (travis)<\/b>Uplift subfloor and break through screed and concrete to expose heating pipe.<\/p>

12\/05\/2022 10:12 (travis)<\/b>Floor reinstatement works.<\/p>

12\/05\/2022 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52880","activity_ticket_id":"50554","ticket_reference":"HDT51635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/04\/22","activity_end":"2022-04-22 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62259","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2022 12:56 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 15:35 (roy)<\/b>Tried and tried but unable to fire up the boiler.Need Michael <\/p>

14\/04\/2022 16:20 (sandra)<\/b>parts ordered <\/p>

19\/04\/2022 14:33 (sandra)<\/b>30 Rathbone Pl, London W1T 1JQ<\/p>

19\/04\/2022 21:10 (michaelk)<\/b>Attended site to investigate heating boiler fault. Traced problem to the gas valve which has been ordered. Removed burner and cleaned heat exchanger. 2hrs labour 95<\/p>

22\/04\/2022 14:19 (sandra)<\/b>waiting for manufacturer to call with an appointment <\/p>

25\/04\/2022 11:54 (sandra)<\/b>serial number 07570732601040101324 including VAT Visman Vitodens 111 Wphone number 01952 675060<\/p>

29\/04\/2022 14:36 (travis)<\/b>Access for gas engineer.<\/p>

29\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52881","activity_ticket_id":"50604","ticket_reference":"HDT51685","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"South Decking ","ticket_address_1":"3 Devonshire Mews ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Devonshire Mews ","cs_id":"2012","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2012","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/22","activity_end":"2022-04-26 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62260","activity_notes":"South Decking TUESDAY at 11pm - ring me first To have a look and see if it can be lifted and relayed without damage to the decking. ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 14:57 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 11:10 (iain)<\/b>Jet washing.<\/p>

28\/04\/2022 11:14 (iain)<\/b>Quote to uplift decking and then reinstate.<\/p>

28\/04\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52882","activity_ticket_id":"50605","ticket_reference":"HDT51686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/04\/22","activity_end":"2022-04-22 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62261","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 15:07 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:09 (sandra)<\/b>attend with keys <\/p>

22\/04\/2022 16:22 (sandra)<\/b>The earliest slot we can offer is for Wednesday, 27\/04 in the afternoon 12-6 pmwith keys <\/p>

27\/04\/2022 17:46 (roy)<\/b>With Repair Aid<\/p>

29\/04\/2022 11:51 (jane)<\/b>Door handle and door frame on order <\/p>

05\/05\/2022 12:43 (sandra)<\/b>booked friday between 12 - 4pm with keys <\/p>

06\/05\/2022 13:46 (travis)<\/b>Access given for Repair aid.<\/p>

11\/05\/2022 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52883","activity_ticket_id":"50606","ticket_reference":"HDT51687","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JH\/JH\/14880 - Re-glaze broken window on entrance door ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"22\/04\/22","activity_end":"2022-04-22 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62262","activity_notes":"Re-glaze broken window on entrance door ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 15:30 (jane)<\/b>Glass on order <\/p>

27\/04\/2022 13:51 (jane)<\/b>Glass being fitted this afternoon <\/p>

27\/04\/2022 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52884","activity_ticket_id":"50607","ticket_reference":"HDT51688","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Mouse Proofing ","ticket_address_1":"1 Melbourne House ","ticket_address_2":"27-29 Collingham Road","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW5 0NU","cs_address_1":"1 Melbourne House ","cs_id":"2013","cs_address_2":"27-29 Collingham Road","cs_town":"London ","cs_postcode":"SW5 0NU","ticket_client_site":"2013","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/22","activity_end":"2022-04-22 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62263","activity_notes":"Mouse Proofing 9 am Monday tenant will show you where ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 15:57 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 11:37 (iain)<\/b>Mouse proofing.<\/p>

25\/04\/2022 13:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52885","activity_ticket_id":"50605","ticket_reference":"HDT51686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/22","activity_end":"2022-04-27 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62264","activity_notes":"Washing machine not working collect keys and escort Repairaid when they call you ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 15:07 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:09 (sandra)<\/b>attend with keys <\/p>

22\/04\/2022 16:22 (sandra)<\/b>The earliest slot we can offer is for Wednesday, 27\/04 in the afternoon 12-6 pmwith keys <\/p>

27\/04\/2022 17:46 (roy)<\/b>With Repair Aid<\/p>

29\/04\/2022 11:51 (jane)<\/b>Door handle and door frame on order <\/p>

05\/05\/2022 12:43 (sandra)<\/b>booked friday between 12 - 4pm with keys <\/p>

06\/05\/2022 13:46 (travis)<\/b>Access given for Repair aid.<\/p>

11\/05\/2022 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52886","activity_ticket_id":"50608","ticket_reference":"HDT51689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not workiing ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/04\/22","activity_end":"2022-04-25 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62265","activity_notes":"washing machine not workiing ","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2022 09:07 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 09:48 (sandra)<\/b>engineer is Wed, 27\/04 between 10 and 2pm<\/p>

27\/04\/2022 13:34 (jane)<\/b>Replacing brushes to washing machine <\/p>

28\/04\/2022 11:10 (iain)<\/b>Repairaid.<\/p>

28\/04\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/05\/2022 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52887","activity_ticket_id":"50609","ticket_reference":"HDT51690","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2x Hot Water Cylinders OOS","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/22","activity_end":"2022-04-25 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62266","activity_notes":"2x H2x Hot Water Cylinders OOS","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 09:12 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 13:40 (michaelk)<\/b>Attended site to investigate a hot water issue to showers. Traced the problem to the fire alarm which had dropped out the gas safety shut off valve. Reset the water heaters and allowed them to reach full working temperature. Also looked at the ballvalve to the cws tank, which requires changing. Roy has reported to site.<\/p>

25\/04\/2022 13:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52888","activity_ticket_id":"50610","ticket_reference":"HDT51691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" boiler not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/22","activity_end":"2022-04-25 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62267","activity_notes":"Boiler not working since yesterdayOn site engineer looked at it but cannot help - believes an inner part is burnt.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 09:15 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 13:43 (michaelk)<\/b>Attended callout to investigate reported hot water fault. We have had to adjust the off peak controller to work as a standard one to allow for short term tenants, using water at different times. We also tested both elements on completion and left fully operational. 2hrs labour 95<\/p>

25\/04\/2022 13:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52889","activity_ticket_id":"50611","ticket_reference":"HDT51692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no power ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/22","activity_end":"2022-04-25 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62268","activity_notes":"Emergency call out - no power ","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2022 09:18 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52890","activity_ticket_id":"50612","ticket_reference":"HDT51693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no power ","ticket_address_1":"Flat 3 ","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"1241","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1241","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/22","activity_end":"2022-04-25 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62269","activity_notes":"emergency call out - no power ","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2022 09:24 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>

05\/05\/2022 09:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52891","activity_ticket_id":"50613","ticket_reference":"HDT51694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven light not working ","ticket_address_1":"Flat 1A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"1407","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1407","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/04\/22","activity_end":"2022-04-25 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62270","activity_notes":"oven light not working - just waiting on access this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 09:50 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 09:46 (alan)<\/b>Replace blown lamp in oven<\/p>

26\/04\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52892","activity_ticket_id":"50614","ticket_reference":"HDT51695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/04\/22","activity_end":"2022-04-25 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62271","activity_notes":"washing machine not working error code, cannot pull water in - E05Make: Neff V6320X1GB ","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2022 09:55 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 15:30 (sandra)<\/b>Thursday, 28\/04, between 12pm and 6pm - <\/p>

26\/04\/2022 07:36 (dan)<\/b>Faulty appliance, unable to repair, appliance engineer required<\/p>

27\/04\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52893","activity_ticket_id":"50608","ticket_reference":"HDT51689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not workiing ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/04\/22","activity_end":"2022-04-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62272","activity_notes":"washing machine not working - repairaid with keys 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 09:07 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 09:48 (sandra)<\/b>engineer is Wed, 27\/04 between 10 and 2pm<\/p>

27\/04\/2022 13:34 (jane)<\/b>Replacing brushes to washing machine <\/p>

28\/04\/2022 11:10 (iain)<\/b>Repairaid.<\/p>

28\/04\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/05\/2022 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52894","activity_ticket_id":"50614","ticket_reference":"HDT51695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/04\/22","activity_end":"2022-04-25 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62273","activity_notes":"washing machine not working clothes stuck inside ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 09:55 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 15:30 (sandra)<\/b>Thursday, 28\/04, between 12pm and 6pm - <\/p>

26\/04\/2022 07:36 (dan)<\/b>Faulty appliance, unable to repair, appliance engineer required<\/p>

27\/04\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52895","activity_ticket_id":"50615","ticket_reference":"HDT51696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repaint chipped area as to picture sent separately ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/04\/22","activity_end":"2022-04-28 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62274","activity_notes":"Repaint chipped area as to picture sent separately Please see the attached. Can you please arrange for Dean to repaint the chipped wall preferably Thursday?Thanks","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 10:13 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 12:47 (jane)<\/b>Attending on Tuesday 7th May 2022 at 9am, tenant will give access <\/p>

29\/05\/2022 21:40 (dean)<\/b>Done 180.00<\/p>

30\/05\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52896","activity_ticket_id":"50616","ticket_reference":"HDT51697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/22","activity_end":"2022-04-26 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62275","activity_notes":"Gas compliance testing no PAT - TUESDAY 26TH WITH TENNAT AT 12 MIDDAY","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 10:36 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 07:07 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/04\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52897","activity_ticket_id":"50617","ticket_reference":"HDT51698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT - 26TH AFTER MID DAY","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/22","activity_end":"2022-04-26 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62276","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 10:45 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 07:07 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/04\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52898","activity_ticket_id":"50618","ticket_reference":"HDT51699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT - 5TH May ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/05\/22","activity_end":"2022-05-05 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62277","activity_notes":"Gas compliance testing no PAT 5TH May ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 10:47 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 14:36 (sandra)<\/b>(Ticket Closed)<\/p>

06\/05\/2022 09:05 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52899","activity_ticket_id":"50619","ticket_reference":"HDT51700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (NO PAT) 5th May ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/05\/22","activity_end":"2022-05-05 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62278","activity_notes":"Gas compliance testing (NO PAT) 5th May ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 10:48 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 14:37 (sandra)<\/b>(Ticket Closed)<\/p>

06\/05\/2022 09:05 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52900","activity_ticket_id":"50620","ticket_reference":"HDT51701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (NO PAT) 5th May ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/05\/22","activity_end":"2022-05-05 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62279","activity_notes":"Gas compliance testing (NO PAT) 5th May ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 10:49 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>

06\/05\/2022 09:05 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52901","activity_ticket_id":"50621","ticket_reference":"HDT51702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (NO PAT) 5th May ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/05\/22","activity_end":"2022-05-05 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62280","activity_notes":"Gas compliance testing (NO PAT) 5th May ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 10:50 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>

10\/05\/2022 07:12 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52902","activity_ticket_id":"50622","ticket_reference":"HDT51703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (NO PAT) 5th May ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/05\/22","activity_end":"2022-05-05 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62281","activity_notes":"Gas compliance testing (NO PAT) 5th May ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 10:51 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>

06\/05\/2022 09:06 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52903","activity_ticket_id":"50623","ticket_reference":"HDT51704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing (NO PAT) 6TH May ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/05\/22","activity_end":"2022-05-06 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62282","activity_notes":"Gas compliance testing (NO PAT) 6TH May ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 11:09 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 12:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/04\/2022 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52904","activity_ticket_id":"50624","ticket_reference":"HDT51705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT - 6TH MAY","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2014","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2014","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/05\/22","activity_end":"2022-05-06 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62283","activity_notes":"Gas compliance testing no PAT - 6TH MAY","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 11:11 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>

10\/05\/2022 07:11 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52905","activity_ticket_id":"50625","ticket_reference":"HDT51706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14878 - Removal of items and redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/04\/22","activity_end":"2022-04-25 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62284","activity_notes":" redecoration2) To allow to make good where signage has been removed and redecorate to match.","activity_timesheet":null,"ticket_notes_combined":"

27\/04\/2022 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52906","activity_ticket_id":"50627","ticket_reference":"HDT51708","ticket_client":"2108","client_name":"Forty Group","ticket_title":"H &S","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/04\/22","activity_end":"2022-04-25 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62285","activity_notes":"14 Ground floor -Generator room.Purchase and display fire action notice adjacent to every manual call point. Fill in notices with current and correct information.24 1st floor - Plant room.Car Park - Plant room 1.Purchase and display up to date electric shock poster. Remove old poster to prevent conflicting advice. The shock poster should reflect the latest guidance from the Resuscitation Council (UK), which recommends a ratio of 30 chest compressions to 2 rescue breaths.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 13:09 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 11:28 (travis)<\/b>Collection of H&S Signage, ready for Tuesday.<\/p>

03\/05\/2022 09:54 (travis)<\/b>H&S Signage,to various areas.<\/p>

03\/05\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52907","activity_ticket_id":"50628","ticket_reference":"HDT51709","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace the ball valve in the water tank ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/04\/22","activity_end":"2022-04-25 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62286","activity_notes":"replace the ball valve in the water tank ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 13:22 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 07:36 (dan)<\/b>Replacement 42mm ball valve ordered<\/p>

26\/04\/2022 09:44 (jane)<\/b>Pegler float valve and arm on order <\/p>

28\/04\/2022 12:18 (dan)<\/b>Replaced 1 1\/2" ball valve and set tank level<\/p>

28\/04\/2022 12:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52908","activity_ticket_id":"50629","ticket_reference":"HDT51710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulbs not working in bedroom ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/04\/22","activity_end":"2022-04-25 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62287","activity_notes":"light bulbs not working in bedroom ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 13:26 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 14:44 (alan)<\/b>Replace 4 blown lamps as needed<\/p>

25\/04\/2022 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52909","activity_ticket_id":"50630","ticket_reference":"HDT51711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty light switch","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/04\/22","activity_end":"2022-04-25 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62288","activity_notes":"faulty light switch","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 13:32 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 06:41 (alan)<\/b>Replace 7 faulty dimmer module and 1 faulty down lighter in main bedroom <\/p>

26\/04\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52910","activity_ticket_id":"50631","ticket_reference":"HDT51712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"smoke detector beeping ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/04\/22","activity_end":"2022-04-25 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62289","activity_notes":"smoke detector beeping The tenant can give access anytime before 5pm today.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 13:42 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 10:35 (iain)<\/b>Replace alarm batteries.<\/p>

26\/04\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52911","activity_ticket_id":"50632","ticket_reference":"HDT51713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14886 - Replacement condense pipe ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/22","activity_end":"2022-04-25 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62290","activity_notes":"Replacement condense pipe CAN IT BE DONE BEFORE THURSDAY ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2022 07:41 (michaelk)<\/b>Attended site to remove and replace condense from boiler to waste. Installed hotun hiflo and re-piped complete waste and left fully operational. Quoted work 250.99 ex vat.<\/p>

29\/04\/2022 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52912","activity_ticket_id":"50633","ticket_reference":"HDT51714","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JET WASHING","ticket_address_1":"10-15 Ulster Terrrace ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 4PJ","cs_address_1":"10-15 Ulster Terrrace ","cs_id":"1846","cs_address_2":"","cs_town":"London ","cs_postcode":"NW1 4PJ","ticket_client_site":"1846","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/04\/22","activity_end":"2022-04-25 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62291","activity_notes":"JET WASHINGPlease can you jet wash the terrace above the car park at the back of 1-17 Ulster Terrace, Regents Park, NW1 4PJ?There is a rectangle which is covered in Perspex and leaks down to the car below so can you be careful when doing this because the leaseholder will complain. You should wipe it down rather than jet wash over. ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 14:46 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 16:09 (dan)<\/b>Jetwashed area, removed weeds, cleaned windows and skylight<\/p>

27\/04\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>

28\/04\/2022 11:16 (iain)<\/b>Jet washing.<\/p>

28\/04\/2022 11:16 (iain)<\/b>Jet washing.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52913","activity_ticket_id":"50634","ticket_reference":"HDT51715","ticket_client":"1961","client_name":"August Equity","ticket_title":"toaster is plugged in and has given someone an electric shock","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/04\/22","activity_end":"2022-04-25 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62292","activity_notes":"toaster is plugged in and has given someone an electric shockthey want it pulled out and disposed of ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 15:46 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 11:21 (alan)<\/b>Check sockets were someone got electric shock from toaster and remove old toaster from site<\/p>

26\/04\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52914","activity_ticket_id":"50635","ticket_reference":"HDT51716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14885 - replacement waste ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"2008","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2008","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/22","activity_end":"2022-04-25 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62293","activity_notes":"replacement waste x2","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 16:38 (sandra)<\/b>emailed for Friday 6th for access <\/p>

03\/05\/2022 12:59 (sandra)<\/b>pre booked for Friday 6th<\/p>

05\/05\/2022 11:56 (sandra)<\/b>emailed for access <\/p>

13\/05\/2022 06:40 (michaelk)<\/b>Attended site to replace leaking basin traps to 1st floor bathroom. Installed 2 x new chrome adjustable traps and fully tested operational. 2hrs labour plus parts, total 155.00 ex vat<\/p>

13\/05\/2022 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52915","activity_ticket_id":"50626","ticket_reference":"HDT51707","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"boiler leaking","ticket_address_1":"Suite 1","ticket_address_2":"23-26 Great James Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 1","cs_id":"2015","cs_address_2":"23-26 Great James Street","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"2015","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/22","activity_end":"2022-04-25 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62294","activity_notes":"Please can we have a gas engineer come and inspect the boiler at Suite 1, Great James Street. They reported water from the broken stack pipe was pouring all over it and we just want it confirmed safe.TUESDAY AFTER 9AM","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 11:48 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 07:08 (michaelk)<\/b>Attended site to investigate boiler following drainage flood\/leak. Inspected boiler for safety and left fully operational. 2hrs labour 95<\/p>

27\/04\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52916","activity_ticket_id":"50633","ticket_reference":"HDT51714","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"JET WASHING","ticket_address_1":"10-15 Ulster Terrrace ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW1 4PJ","cs_address_1":"10-15 Ulster Terrrace ","cs_id":"1846","cs_address_2":"","cs_town":"London ","cs_postcode":"NW1 4PJ","ticket_client_site":"1846","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/22","activity_end":"2022-04-26 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62295","activity_notes":"JET WASHINGPlease can you jet wash the terrace above the car park at the back of 1-17 Ulster Terrace, Regents Park, NW1 4PJ?There is a rectangle which is covered in Perspex and leaks down to the car below so can you be careful when doing this because the leaseholder will complain. You should wipe it down rather than jet wash over. ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2022 14:46 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 16:09 (dan)<\/b>Jetwashed area, removed weeds, cleaned windows and skylight<\/p>

27\/04\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>

28\/04\/2022 11:16 (iain)<\/b>Jet washing.<\/p>

28\/04\/2022 11:16 (iain)<\/b>Jet washing.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52917","activity_ticket_id":"50637","ticket_reference":"HDT51718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/22","activity_end":"2022-05-13 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62296","activity_notes":"List of works tiling - Friday 11 - 3 cracked living window from outsidecracked tiles on bathroom cover\/wall - Reddan engineers were checking the pump and accidentally cracked some tilesshower tray chipped after refurbaccess on 26\/04\/22, Tuesday between 11 am and 3 pm. Lilian to attend with engineer.","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 09:42 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 11:15 (iain)<\/b>Quote for list of works.<\/p>

05\/05\/2022 13:19 (jane)<\/b>Tiles on order - Should arrive on Friday 6th May <\/p>

09\/05\/2022 16:29 (sandra)<\/b>Can we look on the 13th between 11 3pm please and we can get the information we need.<\/p>

13\/05\/2022 13:36 (travis)<\/b>Bathroom tiling works.<\/p>

13\/05\/2022 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52918","activity_ticket_id":"50636","ticket_reference":"HDT51717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ensuite shower fitting leaking ","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/22","activity_end":"2022-04-26 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62297","activity_notes":"Ensuite shower fitting leaking access on 26\/04, Tuesday or 28\/04, Thursday between 11 am and 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 09:41 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 07:11 (michaelk)<\/b>Attended site to investigate shower leak. Traced problem to the diverter\/shower rail fitting which requires stripping and new seals fitting. I will arrange access to try to resolve problem however a replacement diverter and rail complete may be required. 1hr labour 50<\/p>

18\/05\/2022 16:11 (michaelk)<\/b>Attended site to remove riser rail to ensuite shower and replace all seals. Completed work and left fully operational. 2hrs labour, total 100 ex vat.<\/p>

19\/05\/2022 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52919","activity_ticket_id":"50639","ticket_reference":"HDT51720","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14831 - Redecoration of common parts staircase - OPTION TWO","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 Frederick's Place and 35 Old Jewry","cs_id":"1971","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"1971","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/22","activity_end":"2022-04-26 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62298","activity_notes":"Redecoration of common parts staircase - OPTION TWO ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 11:34 (jane)<\/b>For Tuesday morning 3rd May <\/p>

27\/04\/2022 13:10 (jane)<\/b>From James Murphy : I have just been informed by our surveyors that there will possibly be a CAT B fit out in the 2nd floor office and they have now asked me to postpone the redecoration until the works have been completed.To arrange another date once fitting has been replaced <\/p>

10\/06\/2022 14:26 (sandra)<\/b>(Placed On Hold) waiting on access<\/p>

22\/09\/2022 13:10 (jane)<\/b>(Removed from on-hold)<\/p>

22\/09\/2022 13:10 (jane)<\/b>Starting Monday 26th September <\/p>

05\/10\/2022 15:52 (dean)<\/b>Done 1960.00<\/p>

06\/10\/2022 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52920","activity_ticket_id":"50640","ticket_reference":"HDT51721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/22","activity_end":"2022-04-27 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62299","activity_notes":"TENANT WILL BE HOME AT 9AM WEDNESDAY shower cartridge replacementtap is leaking","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 11:43 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 13:59 (alan)<\/b>Look at electrical on roof and supply report <\/p>

27\/04\/2022 17:41 (roy)<\/b>Took photos and sent over quote<\/p>

28\/04\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52921","activity_ticket_id":"50640","ticket_reference":"HDT51721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/04\/22","activity_end":"2022-04-27 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62300","activity_notes":"TENANT WILL BE HOME AT 9AM WEDNESDAY check the electrics on the terrace ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 11:43 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 13:59 (alan)<\/b>Look at electrical on roof and supply report <\/p>

27\/04\/2022 17:41 (roy)<\/b>Took photos and sent over quote<\/p>

28\/04\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52922","activity_ticket_id":"50641","ticket_reference":"HDT51722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/14888 - Redecoration of damage throughout apartment ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/22","activity_end":"2022-04-26 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62301","activity_notes":"Redecoration of damage throughout apartmentto be completed by Friday for new tenant ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 13:17 (dean)<\/b>Done 270.00<\/p>

04\/05\/2022 14:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52923","activity_ticket_id":"50642","ticket_reference":"HDT51723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine error ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/04\/22","activity_end":"2022-04-26 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62302","activity_notes":"Washing machine error washing machine appears to be broken. It showed an error code E003","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2022 11:57 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 15:36 (roy)<\/b>With Repair Aid<\/p>

03\/05\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:24 (jane)<\/b>Drain pump unblocked <\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52924","activity_ticket_id":"50643","ticket_reference":"HDT51724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"vent system and bedroom leak","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/22","activity_end":"2022-05-03 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62303","activity_notes":"vent system and bedroom leak - BOOKED TUESDAY 3 11 - 3vent system in cupboard - disturbing noisebedroom leak stains","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 12:49 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 15:02 (jane)<\/b>Air filter packs on order <\/p>

27\/04\/2022 15:07 (alan)<\/b>Look at nosey ventilation system alter fan intake speed to match extract speed and Order new filters <\/p>

03\/05\/2022 13:24 (alan)<\/b>Return to site and replace filters in AHU<\/p>

04\/05\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/06\/2022 12:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52925","activity_ticket_id":"50638","ticket_reference":"HDT51719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mail box ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/22","activity_end":"2022-04-26 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62304","activity_notes":"Hi Sandra, tenant lost the keys. Can we have a new one put in please.Please collect keys from my office.","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 09:45 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 11:17 (iain)<\/b>Replace postbox lock.<\/p>

28\/04\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52926","activity_ticket_id":"50644","ticket_reference":"HDT51725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"external mail box to be reinstated ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1a Gerrard Place ","cs_id":"1123","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1123","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/22","activity_end":"2022-04-26 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62305","activity_notes":"if this cannot be reinstated then we need to quote for a replacement external mail box to be reinstated 1A Gerrard Place - access anytime between 9 am and 5 pm ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 12:52 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 11:18 (iain)<\/b>Repair external post box.<\/p>

28\/04\/2022 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52927","activity_ticket_id":"50645","ticket_reference":"HDT51726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen ceiling is stained and communal ceiling ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse and Dolphin yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2016","cs_address_2":"1-3 Horse and Dolphin yard ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2016","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/22","activity_end":"2022-04-26 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62306","activity_notes":"Kitchen ceiling is stained and communal ceiling Flat 1, 1 Horse and Dolphin Yard - access anytime between 9 am and 5 pm kitchen ceiling leak stainsCommunal hallway, 1 Horse and Dolphin Yard - access anytime between 9 am and 5 pm ceiling leaks stains","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2022 12:55 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 12:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52928","activity_ticket_id":"50646","ticket_reference":"HDT51727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Clean machines attendance to jet washer ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/04\/22","activity_end":"2022-04-26 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62307","activity_notes":"Clean machines attendance to jet washer ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2022 13:18 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52929","activity_ticket_id":"50642","ticket_reference":"HDT51723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine error ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/22","activity_end":"2022-04-28 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62308","activity_notes":"Washing machine error repairaid with keys Thursday 28th 12 - 6pm 77 B5 keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 11:57 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 15:36 (roy)<\/b>With Repair Aid<\/p>

03\/05\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 13:24 (jane)<\/b>Drain pump unblocked <\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52930","activity_ticket_id":"50647","ticket_reference":"HDT51728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler service needed ","ticket_address_1":"23a Rathbone Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23a Rathbone Street ","cs_id":"1408","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1408","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/22","activity_end":"2022-04-26 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62309","activity_notes":"boiler service needed - when can you do this ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 14:20 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 09:10 (sandra)<\/b>asked for access Wednesday <\/p>

06\/05\/2022 09:09 (michaelk)<\/b>Attended site to carry out boiler service. Completed job fitting a new burner seal. 2hrs labour plus parts total 117.19 ex vat.<\/p>

06\/05\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52931","activity_ticket_id":"50643","ticket_reference":"HDT51724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"vent system and bedroom leak","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/22","activity_end":"2022-04-26 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62310","activity_notes":"vent system and bedroom leakvent system in cupboard - disturbing noisebedroom leak stains","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2022 12:49 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 15:02 (jane)<\/b>Air filter packs on order <\/p>

27\/04\/2022 15:07 (alan)<\/b>Look at nosey ventilation system alter fan intake speed to match extract speed and Order new filters <\/p>

03\/05\/2022 13:24 (alan)<\/b>Return to site and replace filters in AHU<\/p>

04\/05\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/06\/2022 12:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52932","activity_ticket_id":"50648","ticket_reference":"HDT51729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance testing without PAT ","ticket_address_1":"Flat 4, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/22","activity_end":"2022-05-03 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62311","activity_notes":"Compliance testing without PAT ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:15 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 08:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/05\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52933","activity_ticket_id":"50649","ticket_reference":"HDT51730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance testing without PAT ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/22","activity_end":"2022-05-03 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62312","activity_notes":"Compliance testing without PAT ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:17 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 08:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/05\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52934","activity_ticket_id":"50650","ticket_reference":"HDT51731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance testing without PAT ","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/22","activity_end":"2022-04-26 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62313","activity_notes":"Compliance testing without PAT ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:17 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 08:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/05\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52935","activity_ticket_id":"50651","ticket_reference":"HDT51732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance testing without PAT ","ticket_address_1":"Flat 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/22","activity_end":"2022-04-26 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62314","activity_notes":"Compliance testing without PAT ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:18 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 08:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/05\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52936","activity_ticket_id":"50652","ticket_reference":"HDT51733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance testing without PAT ","ticket_address_1":"Flat 6, Goodwins House, 55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/22","activity_end":"2022-05-03 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62315","activity_notes":"Compliance testing without PAT ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:19 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 08:15 (michaelk)<\/b>Completed boiler cert and service only 110<\/p>

04\/05\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52937","activity_ticket_id":"50653","ticket_reference":"HDT51734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/22","activity_end":"2022-05-03 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62316","activity_notes":"Gas compliance testing no PAT ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:21 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 08:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/05\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52938","activity_ticket_id":"50654","ticket_reference":"HDT51735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\t1 of the screws on the new blinds is loose, not fitted properly","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/05\/22","activity_end":"2022-05-10 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62317","activity_notes":"1 of the screws on the new blinds is loose, not fitted properlyaccess on 10\/05\/22, Wednesday between 11 am and 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:22 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 15:42 (sandra)<\/b>10\/05\/22 11 - 3pm <\/p>

10\/05\/2022 11:58 (travis)<\/b>Attended above property to inspect loose screws to blinds,Checked all blinds and found x1 screw in central living room blind to have been fitted at an angle because of the blind width dictating where the screw should be fitted.Tightened up slightly but screw thread still on show,Although the thread is on show ,the blind is securely fitted and will not fall down.<\/p>

10\/05\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

11\/05\/2022 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2022 12:35 (sandra)<\/b>26\/5 11 - 3 <\/p>

26\/05\/2022 14:29 (travis)<\/b>Attended for access at both urban chic office and above address,no access gained.Can we please book this one in again .<\/p>

27\/05\/2022 10:03 (sandra)<\/b>no access given. emailed for a new appointment <\/p>

31\/05\/2022 09:13 (sandra)<\/b>emailed for access <\/p>

06\/06\/2022 12:19 (travis)<\/b>Refit ment of blind bracket.<\/p>

06\/06\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52939","activity_ticket_id":"50655","ticket_reference":"HDT51736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fan and leak ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1111","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1111","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/22","activity_end":"2022-04-28 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62318","activity_notes":"kitchen extractor fan cabinet door - loose, may fallaccess on 28\/04\/22, Thursday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:23 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 14:54 (roy)<\/b>Large cabinet door hanging on by a thread.Vent axia casing which holds the door are broken.Had to remove bracket and refix then had to fix one outer screw to hold in the top<\/p>

04\/05\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>

01\/06\/2022 16:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/06\/2022 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52940","activity_ticket_id":"50655","ticket_reference":"HDT51736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fan and leak ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1111","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1111","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/04\/22","activity_end":"2022-04-28 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62319","activity_notes":"kitchen ceiling leak stainsaccess on 28\/04\/22, Thursday between 11 am and 3 pm","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2022 16:23 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 14:54 (roy)<\/b>Large cabinet door hanging on by a thread.Vent axia casing which holds the door are broken.Had to remove bracket and refix then had to fix one outer screw to hold in the top<\/p>

04\/05\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>

01\/06\/2022 16:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/06\/2022 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52941","activity_ticket_id":"50656","ticket_reference":"HDT51737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose bathroom sink tap ","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/05\/22","activity_end":"2022-05-18 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62320","activity_notes":"loose bathroom sink tap 18th Wednesday 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:25 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 12:16 (dan)<\/b>Tap has been forced and spindle damaged, made temp repair, ordered replacement<\/p>

28\/04\/2022 15:16 (jane)<\/b>Tap valve spindle on order <\/p>

05\/05\/2022 10:11 (sandra)<\/b>booked today <\/p>

05\/05\/2022 13:16 (dan)<\/b>Denied access<\/p>

05\/05\/2022 14:32 (sandra)<\/b>Monday 11 - 3pm <\/p>

10\/05\/2022 16:00 (dan)<\/b>Access denied, rearranged for next Wednesday (1st available appointment)<\/p>

10\/05\/2022 16:19 (sandra)<\/b>booked for 11\/5<\/p>

18\/05\/2022 14:51 (dan)<\/b>Carried out repairs to tap<\/p>

18\/05\/2022 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52942","activity_ticket_id":"50657","ticket_reference":"HDT51738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blinds need repairing\/measuring ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/04\/22","activity_end":"2022-04-26 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62321","activity_notes":"Blinds need repairing\/measuring access on 28\/04\/22, Thursday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:26 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 13:40 (travis)<\/b>X4 blind repairs.<\/p>

28\/04\/2022 14:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52943","activity_ticket_id":"50658","ticket_reference":"HDT51739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2017","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2017","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/22","activity_end":"2022-04-26 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62322","activity_notes":"kitchen ceiling leak stainsaccess on 03\/05\/22, Tuesday between 11 am and 3 pm ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2022 16:28 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 16:46 (sandra)<\/b>friday 11 - 3<\/p>

06\/05\/2022 12:48 (travis)<\/b>Overhauled bathroom door handle and lock,Removed dried staining from kitchen ceiling area,French doors in living room ,managed to shut and lock for safety,but will require 20\/20 doors & windows to overhaul and get them locking with ease <\/p>

06\/05\/2022 13:21 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 13:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2022 08:51 (dean)<\/b>Done 170.00<\/p>

27\/06\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52944","activity_ticket_id":"50658","ticket_reference":"HDT51739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2017","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2017","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/05\/22","activity_end":"2022-05-03 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62323","activity_notes":"bathroom lock\/door handle falling outkitchen door handle not workingkitchen ceiling leak stainsaccess on 03\/05\/22, Tuesday between 11 am and 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:28 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 16:46 (sandra)<\/b>friday 11 - 3<\/p>

06\/05\/2022 12:48 (travis)<\/b>Overhauled bathroom door handle and lock,Removed dried staining from kitchen ceiling area,French doors in living room ,managed to shut and lock for safety,but will require 20\/20 doors & windows to overhaul and get them locking with ease <\/p>

06\/05\/2022 13:21 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 13:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2022 08:51 (dean)<\/b>Done 170.00<\/p>

27\/06\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52945","activity_ticket_id":"50659","ticket_reference":"HDT51740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate toilet door handle ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/04\/22","activity_end":"2022-04-27 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62324","activity_notes":"Reinstate toilet door handle ","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2022 09:14 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 11:11 (iain)<\/b>Reinstate toilet door handle.<\/p>

28\/04\/2022 11:12 (iain)<\/b>Reinstate toilet door handle.<\/p>

28\/04\/2022 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52946","activity_ticket_id":"50660","ticket_reference":"HDT51741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak and flooding","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/22","activity_end":"2022-04-27 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62325","activity_notes":"leak and flooding","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2022 09:50 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 17:45 (roy)<\/b>Investigated leak into flat 2 Removed tiles snd cut access in panel Repair waste and cleared blockage Carried out controlled water testTested lights in flat 2<\/p>

28\/04\/2022 10:53 (sandra)<\/b>Following our site visit and water test we had to remove fixed tiles on the bath panel in flat 5Then we cut an access in the timber to view underneath the bath.Found three problems, 1) waste connection to the trap was very loose and leaking2) Compression fitting underneath the bath was loose and leaking3) Bath was blocked and pipes holding water.I can confirm all three have been rectified and we have carried out a controlled test.We have covered the computers and area in flat 2 with tarpaulins and we have asked the tenant in flat 5 to carry on using all the facilities tonight.We need to return in the morning and if no further leaks then we need to refix the tiles and grout on the bath panel.I would suggest taking another look in the empty flat of flat 4 in the morning before the tenants move in as well.Thank you Have a great evening<\/p>

28\/04\/2022 15:39 (roy)<\/b>Checked for any further leaks.Reinstated tiles Grouted Siliconed Cleared away any rubbish<\/p>

28\/04\/2022 16:41 (sandra)<\/b>(Ticket Closed)<\/p>

03\/05\/2022 11:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/05\/2022 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52947","activity_ticket_id":"50661","ticket_reference":"HDT51742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"make safe window and quote for replacement ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"27\/04\/22","activity_end":"2022-04-27 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62326","activity_notes":"make safe window and quote for replacement ","activity_timesheet":null,"ticket_notes_combined":"

27\/04\/2022 10:09 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 17:46 (roy)<\/b>With Able group<\/p>

28\/04\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52948","activity_ticket_id":"50662","ticket_reference":"HDT51743","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/14873 - Toilet repairs ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1695","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1695","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/04\/22","activity_end":"2022-04-27 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62327","activity_notes":"Toilet repairs - can you order all the parts and then I will book it in for you 18No: defective syphons.20No: side inlet filling valves.6No: concealed toilet handle","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2022 11:40 (jane)<\/b>Parts on order from ScrewFix <\/p>

05\/05\/2022 10:10 (sandra)<\/b>booked for 7am Friday <\/p>

06\/05\/2022 15:13 (dan)<\/b>Carried out quoted works<\/p>

06\/05\/2022 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52949","activity_ticket_id":"50661","ticket_reference":"HDT51742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"make safe window and quote for replacement ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/22","activity_end":"2022-04-27 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62328","activity_notes":"make safe window and quote for replacement CAN YOU COLLECT KEYS AND GET ABLE IN TO LOOK AT A BROKEN WINDOW","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2022 10:09 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 17:46 (roy)<\/b>With Able group<\/p>

28\/04\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52950","activity_ticket_id":"50663","ticket_reference":"HDT51744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean ceiling vent and around ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/04\/22","activity_end":"2022-04-27 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62329","activity_notes":"clean ceiling vent and around Hi Sandra\/Jane, can you please arrange for engineer to clean the ceiling vent and the dust around it.I think there are 2 vents.Tell them to collect keys from me.","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2022 12:58 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 09:07 (travis)<\/b>Clean all ceiling air vents x5.<\/p>

28\/04\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52951","activity_ticket_id":"50605","ticket_reference":"HDT51686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/22","activity_end":"2022-04-27 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62330","activity_notes":"Washing machine not working attend with keys","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 15:07 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:09 (sandra)<\/b>attend with keys <\/p>

22\/04\/2022 16:22 (sandra)<\/b>The earliest slot we can offer is for Wednesday, 27\/04 in the afternoon 12-6 pmwith keys <\/p>

27\/04\/2022 17:46 (roy)<\/b>With Repair Aid<\/p>

29\/04\/2022 11:51 (jane)<\/b>Door handle and door frame on order <\/p>

05\/05\/2022 12:43 (sandra)<\/b>booked friday between 12 - 4pm with keys <\/p>

06\/05\/2022 13:46 (travis)<\/b>Access given for Repair aid.<\/p>

11\/05\/2022 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52952","activity_ticket_id":"50664","ticket_reference":"HDT51745","ticket_client":"2108","client_name":"Forty Group","ticket_title":"boards need new names ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/05\/22","activity_end":"2022-05-03 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62331","activity_notes":"boards need new names -I will send an email with the details.TUESDAY - TO TAKE A LOOK AND SEE WHAT NEEDS TO BE DONE ","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2022 14:13 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 08:57 (travis)<\/b>Attended and removed company name from internal signage behind concierge,Signage at entrance to building is one complete vinyl sticker,72cm square which lists all companies and would need to be replaced.signage company?.<\/p>

03\/05\/2022 10:27 (sandra)<\/b>pictures sent to Miles signs to see if they can add the graphics <\/p>

05\/05\/2022 10:56 (jane)<\/b>Myalls signs to visit site to take details, added their cost for the visit 95.00 plus VAT<\/p>

20\/05\/2022 16:49 (jane)<\/b>Signage company been to site, will produce an emailed template to show the client in due course <\/p>

15\/06\/2022 15:42 (jane)<\/b>Waiting on client to approve the final proof <\/p>

05\/07\/2022 09:11 (jane)<\/b>Signage proof been approved by Yaser, have instructed Myalls signs to manufacturer <\/p>

14\/07\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52953","activity_ticket_id":"50665","ticket_reference":"HDT51746","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"toilet is not flushing ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/04\/22","activity_end":"2022-04-27 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62332","activity_notes":"toilet is not flushing again Can you check the pipework has not been interfered with again please?","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2022 14:51 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 16:04 (dan)<\/b>Inspected all floors, all in good working order (Inc lower ground gents)<\/p>

28\/04\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>

10\/05\/2022 16:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52954","activity_ticket_id":"50666","ticket_reference":"HDT51747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower temperature ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/04\/22","activity_end":"2022-04-27 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62333","activity_notes":"shower temperature Friday at 8 am ","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2022 15:24 (System)<\/b>Ticket Created<\/p>

27\/04\/2022 15:26 (sandra)<\/b>check the leak area from the loft to see if it is dry <\/p>

29\/04\/2022 11:12 (michaelk)<\/b>Attended site to investigate hot water at cylinder and 1st floor shower. We have allowed the cylinder to reach normal working temperature and set yo run at 60c. The shower has been adjusted to run between 36C and 44C with temperature stops either side. Left site fully operational. 3hrs labour 140<\/p>

10\/05\/2022 14:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52955","activity_ticket_id":"50667","ticket_reference":"HDT51748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown lamps to common parts ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/22","activity_end":"2022-04-28 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62334","activity_notes":"Blown lamps to common parts ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 09:10 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 09:27 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

28\/04\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52956","activity_ticket_id":"50668","ticket_reference":"HDT51749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace blown lamps in the common parts ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/22","activity_end":"2022-04-28 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62335","activity_notes":"To replace blown lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 09:12 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 09:27 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

28\/04\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52957","activity_ticket_id":"50592","ticket_reference":"HDT51673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"snagging list ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/22","activity_end":"2022-04-28 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62336","activity_notes":"snagging list:Alan is meeting me at 12ish today to see if we can also install a couple of floor boxes directly under 2 tables in two meeting rooms","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 09:18 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 14:21 (sandra)<\/b>Alan is meeting me at 12ish today to see if we can also install a couple of floor boxes directly under 2 tables in two meeting rooms<\/p>

28\/04\/2022 12:30 (travis)<\/b>Hanging pictures.<\/p>

28\/04\/2022 12:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52958","activity_ticket_id":"50592","ticket_reference":"HDT51673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"snagging list ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/04\/22","activity_end":"2022-04-28 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62337","activity_notes":"snagging list:install some pictures ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 09:18 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 14:21 (sandra)<\/b>Alan is meeting me at 12ish today to see if we can also install a couple of floor boxes directly under 2 tables in two meeting rooms<\/p>

28\/04\/2022 12:30 (travis)<\/b>Hanging pictures.<\/p>

28\/04\/2022 12:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52959","activity_ticket_id":"50669","ticket_reference":"HDT51750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/04\/22","activity_end":"2022-04-28 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62338","activity_notes":"list of works WHEN CAN I BOOK YOU IN DEANFront\/guest bathroom: The cabinet for the plumbing now needs resealing and painting; there are also some floor tiles that need to be grouted.","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 11:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 09:25 (travis)<\/b>Shut problem window and quote for other works.All opening windows need overhauling,all are metal crittall windows,all paint to outer edge of windows and inner part of frame to be removed to allow for correct closing operation,one coat of quick drying gloss to be applied, handles and hinges to be lubricated x8 opening windows on west elevation.Three of these windows require external frame sealant to prevent water ingress onto window sill,One cracked pane of glass would need replacement,25"x44.5",Would require a cherry picker for half a day or scaffolding,And a glazier on site to cut the glass to size and fit.<\/p>

17\/05\/2022 13:00 (jane)<\/b>Decorating attending on 25th May <\/p>

25\/05\/2022 13:53 (roy)<\/b>Clean and re silicone toilet worktop Regrout floor tiles where missing<\/p>

29\/05\/2022 21:41 (dean)<\/b>Done 170.00<\/p>

30\/05\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52960","activity_ticket_id":"50669","ticket_reference":"HDT51750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/04\/22","activity_end":"2022-04-28 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62339","activity_notes":"list of works WHEN CAN I BOOK YOU IN ALAN Light switches: - Please quote if replacement part is requiredThe electrician - Alan? - came to update the light switch in the living room to make it compatible with the new type of bulb.1) The button on the light switch has broken, so that needs to be fixed2) The switch in the kitchen is now playing up - lights are blinking intermittently - so if he can come prepared to update the switch there alsoI think that it has to be the electrician because it deals with the capacitors inside the switch, not a simple fix or lightbulb change.","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2022 11:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 09:25 (travis)<\/b>Shut problem window and quote for other works.All opening windows need overhauling,all are metal crittall windows,all paint to outer edge of windows and inner part of frame to be removed to allow for correct closing operation,one coat of quick drying gloss to be applied, handles and hinges to be lubricated x8 opening windows on west elevation.Three of these windows require external frame sealant to prevent water ingress onto window sill,One cracked pane of glass would need replacement,25"x44.5",Would require a cherry picker for half a day or scaffolding,And a glazier on site to cut the glass to size and fit.<\/p>

17\/05\/2022 13:00 (jane)<\/b>Decorating attending on 25th May <\/p>

25\/05\/2022 13:53 (roy)<\/b>Clean and re silicone toilet worktop Regrout floor tiles where missing<\/p>

29\/05\/2022 21:41 (dean)<\/b>Done 170.00<\/p>

30\/05\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52961","activity_ticket_id":"50669","ticket_reference":"HDT51750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/04\/22","activity_end":"2022-04-28 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62340","activity_notes":"list of works 8am Friday Living room windows - Please quote if replacement part is required1) There has been rust leakage during the recent rain.2) There is a crack in one of the panes.3) We have a window that can't close which leads to dirt and noise coming in.","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 11:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 09:25 (travis)<\/b>Shut problem window and quote for other works.All opening windows need overhauling,all are metal crittall windows,all paint to outer edge of windows and inner part of frame to be removed to allow for correct closing operation,one coat of quick drying gloss to be applied, handles and hinges to be lubricated x8 opening windows on west elevation.Three of these windows require external frame sealant to prevent water ingress onto window sill,One cracked pane of glass would need replacement,25"x44.5",Would require a cherry picker for half a day or scaffolding,And a glazier on site to cut the glass to size and fit.<\/p>

17\/05\/2022 13:00 (jane)<\/b>Decorating attending on 25th May <\/p>

25\/05\/2022 13:53 (roy)<\/b>Clean and re silicone toilet worktop Regrout floor tiles where missing<\/p>

29\/05\/2022 21:41 (dean)<\/b>Done 170.00<\/p>

30\/05\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52962","activity_ticket_id":"50670","ticket_reference":"HDT51751","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"main front door not closing and trip hazard on stairs ","ticket_address_1":"24 Lower Addison Gardens ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W14 8BQ","cs_address_1":"24 Lower Addison Gardens ","cs_id":"2018","cs_address_2":"","cs_town":"London ","cs_postcode":"W14 8BQ","ticket_client_site":"2018","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/04\/22","activity_end":"2022-04-28 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62341","activity_notes":"main front door not closing and trip hazard on stairs Please can someone go to the above and investigate and resolve the issue with the main front door? I am told it just opens when you push it.Also there is a lead which has come loose on the stair on the 1st floor which someone could trip over so can you pin this back to the wall?You will need to pick the key up from the office first.","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 11:14 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 15:24 (travis)<\/b>Reinstated main door keep,Reaffixed cable to skirting.<\/p>

28\/04\/2022 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52963","activity_ticket_id":"50671","ticket_reference":"HDT51752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"total power cut of whole building","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2A Gerrard Place ","cs_id":"1871","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1871","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/22","activity_end":"2022-04-28 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62342","activity_notes":"total power cut of whole building","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 11:43 (System)<\/b>Ticket Created<\/p>

28\/04\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>

28\/04\/2022 15:37 (roy)<\/b>UK power Networks. External problemSilenced alarm<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52964","activity_ticket_id":"50672","ticket_reference":"HDT51753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14892 - Replacement window glass ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"28\/04\/22","activity_end":"2022-04-28 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62343","activity_notes":"Replacement window glass","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2022 10:49 (sandra)<\/b>attending 5\/5<\/p>

11\/05\/2022 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52965","activity_ticket_id":"50673","ticket_reference":"HDT51754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is leaking","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/22","activity_end":"2022-04-28 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62344","activity_notes":"boiler is leaking- TOMORROW BETWEEN 11 - 12?","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 14:47 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 12:51 (michaelk)<\/b>Attended ite to investigate water leak beneath the boiler. The problem was traced to the auotomaric air vent fitted to the pump, which has been shut off. The boiler will continue to operate whilst the part is ordered. 2hrs labour 95<\/p>

03\/05\/2022 09:11 (sandra)<\/b>Attended to investigate water leak beneath the boiler. The problem was traced to the automatic air vent fitted to the pump, which has been shut off. The boiler will continue to operate whilst the part is ordered<\/p>

05\/05\/2022 15:56 (sandra)<\/b>monday keys <\/p>

10\/05\/2022 07:35 (michaelk)<\/b>Attended site to draindown boiler and replace leaking component. Completed and left fully operational. 1hr labour plus part, total 72.19 ex vat.<\/p>

10\/05\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52966","activity_ticket_id":"50674","ticket_reference":"HDT51755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light ","ticket_address_1":"Second floor flat ","ticket_address_2":"21 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Second floor flat ","cs_id":"2020","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2020","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/22","activity_end":"2022-04-28 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62345","activity_notes":"light ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 15:09 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 13:54 (alan)<\/b>Replace faulty kitchen extractor hood <\/p>

05\/05\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52967","activity_ticket_id":"50451","ticket_reference":"HDT51532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Work top needs replacing near sink and special order cupboard door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/04\/22","activity_end":"2022-04-29 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62346","activity_notes":"replacement cupboard door ","activity_timesheet":null,"ticket_notes_combined":"

01\/04\/2022 11:31 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:14 (sandra)<\/b>Replacement integrated dishwasher door.White gloss, no handle, lip at top. 445 715.Repair to worktop. <\/p>

01\/04\/2022 12:17 (iain)<\/b>Replacement dishwasher door.Repair to worktop.<\/p>

01\/04\/2022 14:11 (jane)<\/b>Door on order - 4 weeks lead-time <\/p>

01\/04\/2022 16:40 (sandra)<\/b>majicman to attend <\/p>

13\/04\/2022 09:26 (sandra)<\/b>The photos you have kindly provided have been assessed by our technical team and unfortunately the damage is too extensive. Apologies we could not assist on this occasion.worktop cannot be repaired <\/p>

13\/04\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

14\/04\/2022 13:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/04\/2022 13:04 (jane)<\/b>Cupboard door on order <\/p>

20\/04\/2022 16:01 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2022 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 13:28 (travis)<\/b>Replacement of D\/Washer door.<\/p>

05\/05\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52968","activity_ticket_id":"50675","ticket_reference":"HDT51756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14879 - skylight repairs ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/04\/22","activity_end":"2022-04-29 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62347","activity_notes":"skylight repairs ","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2022 10:56 (sandra)<\/b>booked 19th may <\/p>

19\/05\/2022 13:54 (roy)<\/b>Give access.<\/p>

20\/05\/2022 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52969","activity_ticket_id":"50676","ticket_reference":"HDT51757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/22","activity_end":"2022-04-29 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62348","activity_notes":"no hot water - keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2022 10:27 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 12:39 (alan)<\/b>Investigate boiler not workingFound water pressure to be too low top top left working <\/p>

29\/04\/2022 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52970","activity_ticket_id":"50677","ticket_reference":"HDT51758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14895 - Water damage repairs ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1111","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1111","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/04\/22","activity_end":"2022-04-29 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62349","activity_notes":"Water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 16:00 (sandra)<\/b>We can provide access for the redecorating of the ceiling stains on 09\/05\/22, Monday between 11 am and 3 pm.<\/p>

17\/05\/2022 14:45 (jane)<\/b>For Monday 23rd May - 11am - 3pm <\/p>

29\/05\/2022 21:39 (dean)<\/b>Done 110.00<\/p>

30\/05\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52971","activity_ticket_id":"50554","ticket_reference":"HDT51635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/04\/22","activity_end":"2022-04-29 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62350","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2022 12:56 (System)<\/b>Ticket Created<\/p>

14\/04\/2022 15:35 (roy)<\/b>Tried and tried but unable to fire up the boiler.Need Michael <\/p>

14\/04\/2022 16:20 (sandra)<\/b>parts ordered <\/p>

19\/04\/2022 14:33 (sandra)<\/b>30 Rathbone Pl, London W1T 1JQ<\/p>

19\/04\/2022 21:10 (michaelk)<\/b>Attended site to investigate heating boiler fault. Traced problem to the gas valve which has been ordered. Removed burner and cleaned heat exchanger. 2hrs labour 95<\/p>

22\/04\/2022 14:19 (sandra)<\/b>waiting for manufacturer to call with an appointment <\/p>

25\/04\/2022 11:54 (sandra)<\/b>serial number 07570732601040101324 including VAT Visman Vitodens 111 Wphone number 01952 675060<\/p>

29\/04\/2022 14:36 (travis)<\/b>Access for gas engineer.<\/p>

29\/04\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52972","activity_ticket_id":"50590","ticket_reference":"HDT51671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower mixer leaking ","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/22","activity_end":"2022-04-29 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62351","activity_notes":"Flat 8 - 30 Rathbone -on order ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 09:09 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:49 (sandra)<\/b>on order <\/p>

25\/04\/2022 07:18 (michaelk)<\/b>Attended site to investigate shower leak. The shower diverter valve is leaking and requires changing. If the manufacturer can't be sourced from the landlord, a replacement shower is required. 1hr labour 50<\/p>

25\/04\/2022 10:08 (sandra)<\/b>asked FM for details of the shower and will produce a quote for replacement also <\/p>

28\/04\/2022 16:36 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2022 13:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/05\/2022 09:19 (sandra)<\/b>new shower ordered <\/p>

05\/05\/2022 11:57 (sandra)<\/b>emailed for access <\/p>

13\/05\/2022 06:35 (michaelk)<\/b>Attended site to replace 3 way shower mixer to existing fittings. Removed existing and drilled new mixer to the tiles. Commissioned mixer and left fully operational. 4 hrs labour plus parts, total 371.90ex vat<\/p>

13\/05\/2022 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52973","activity_ticket_id":"50679","ticket_reference":"HDT51760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"29\/04\/22","activity_end":"2022-04-29 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62352","activity_notes":"the electric shower unit in the room on the left at the top of the stairs on the top floor is not working. It sometimes starts making hot water but then the water goes cold. It has now become even worse and is not heating the water at all. Please can you send someone urgently.","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2022 13:42 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 14:31 (dan)<\/b>Ordered replacement<\/p>

03\/05\/2022 09:30 (jane)<\/b>Electric shower on order - 2 day lead-time <\/p>

05\/05\/2022 11:07 (dan)<\/b>Supplied and fitted replacement shower<\/p>

05\/05\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52974","activity_ticket_id":"50678","ticket_reference":"HDT51759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/04\/22","activity_end":"2022-04-29 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62353","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2022 13:07 (System)<\/b>Ticket Created<\/p>

01\/05\/2022 08:05 (roy)<\/b>Burnt out switch spur.Michael replaced<\/p>

03\/05\/2022 09:14 (sandra)<\/b>Burnt out switch spur<\/p>

03\/05\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52975","activity_ticket_id":"50678","ticket_reference":"HDT51759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/22","activity_end":"2022-04-29 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62354","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2022 13:07 (System)<\/b>Ticket Created<\/p>

01\/05\/2022 08:05 (roy)<\/b>Burnt out switch spur.Michael replaced<\/p>

03\/05\/2022 09:14 (sandra)<\/b>Burnt out switch spur<\/p>

03\/05\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52976","activity_ticket_id":"50680","ticket_reference":"HDT51761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water","ticket_address_1":"Flat 4, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/04\/22","activity_end":"2022-04-29 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62355","activity_notes":"no hot water NO ACCESS YET No hot water in Flat 4. No water in the whole flat. Access is available Via reporter","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2022 16:07 (System)<\/b>Ticket Created<\/p>

01\/05\/2022 08:06 (roy)<\/b>Repressured boiler Tested all ok<\/p>

03\/05\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52977","activity_ticket_id":"50681","ticket_reference":"HDT51762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hallway various blown lamps ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/22","activity_end":"2022-05-03 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62356","activity_notes":"hallway various blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 09:05 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 06:30 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

04\/05\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52978","activity_ticket_id":"50682","ticket_reference":"HDT51763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hallway various blown lamps ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/22","activity_end":"2022-05-03 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62357","activity_notes":"hallway various blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 09:06 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 11:44 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

04\/05\/2022 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52979","activity_ticket_id":"50683","ticket_reference":"HDT51764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak into restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"82 Shaftesbury Avenue","cs_id":"1106","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 5AY","ticket_client_site":"1106","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/22","activity_end":"2022-05-03 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62358","activity_notes":"emergency call out - leak into restaurant ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2022 09:24 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52980","activity_ticket_id":"50684","ticket_reference":"HDT51765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water leak into the restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"82 Shaftesbury Avenue","cs_id":"1106","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 5AY","ticket_client_site":"1106","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/05\/22","activity_end":"2022-05-03 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62359","activity_notes":"water leak ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 12:38 (dan)<\/b>Leak investigation, removed and remade shower waste, if problem persists access will be needed to inspect waste pipe<\/p>

04\/05\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 16:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2022 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52981","activity_ticket_id":"50685","ticket_reference":"HDT51766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no power ","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2021","cs_address_2":"32-34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2021","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/22","activity_end":"2022-05-03 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62360","activity_notes":"Emergency call out - no power ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2022 09:51 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52982","activity_ticket_id":"50664","ticket_reference":"HDT51745","ticket_client":"2108","client_name":"Forty Group","ticket_title":"boards need new names ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/05\/22","activity_end":"2022-05-03 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62361","activity_notes":"boards need new names -I will send an email with the details.","activity_timesheet":null,"ticket_notes_combined":"

27\/04\/2022 14:13 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 08:57 (travis)<\/b>Attended and removed company name from internal signage behind concierge,Signage at entrance to building is one complete vinyl sticker,72cm square which lists all companies and would need to be replaced.signage company?.<\/p>

03\/05\/2022 10:27 (sandra)<\/b>pictures sent to Miles signs to see if they can add the graphics <\/p>

05\/05\/2022 10:56 (jane)<\/b>Myalls signs to visit site to take details, added their cost for the visit 95.00 plus VAT<\/p>

20\/05\/2022 16:49 (jane)<\/b>Signage company been to site, will produce an emailed template to show the client in due course <\/p>

15\/06\/2022 15:42 (jane)<\/b>Waiting on client to approve the final proof <\/p>

05\/07\/2022 09:11 (jane)<\/b>Signage proof been approved by Yaser, have instructed Myalls signs to manufacturer <\/p>

14\/07\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52983","activity_ticket_id":"50686","ticket_reference":"HDT51767","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"The inspection of the cold water storage tank.","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/05\/22","activity_end":"2022-05-03 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62362","activity_notes":"The inspection of the cold water storage tank.","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2022 10:43 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 10:48 (sandra)<\/b>emailed FM as to what work is required<\/p>

18\/05\/2022 11:23 (jane)<\/b>Waiting on a date from the water company <\/p>

20\/05\/2022 15:03 (jane)<\/b>Water company attending on 25th May <\/p>

26\/05\/2022 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52984","activity_ticket_id":"50687","ticket_reference":"HDT51768","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Water testing treatment for the water tank.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/05\/22","activity_end":"2022-05-03 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62363","activity_notes":"Water testing treatment for the water tank.1 Mercer Walk ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2022 10:45 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 10:49 (sandra)<\/b>asked FM what work is required <\/p>

18\/05\/2022 11:23 (jane)<\/b>Waiting on a date from the water company <\/p>

20\/05\/2022 15:02 (jane)<\/b>Water company attending on 25th May <\/p>

30\/05\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52985","activity_ticket_id":"50688","ticket_reference":"HDT51769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ease lock as stiff to open ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2022","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2022","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/05\/22","activity_end":"2022-05-03 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62364","activity_notes":"ease lock as stiff to open Lilian has keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 10:47 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 12:44 (travis)<\/b>Ease and adjust door and lock for ease of closing.<\/p>

04\/05\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52986","activity_ticket_id":"50689","ticket_reference":"HDT51770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"top floor right office - lock is stiff to open ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/05\/22","activity_end":"2022-05-03 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62365","activity_notes":"top floor right office - lock is stiff to open Lilian has keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 10:48 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 10:11 (travis)<\/b>Top fl,office door lock repair.<\/p>

06\/05\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52987","activity_ticket_id":"50690","ticket_reference":"HDT51771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of signage - 1st Floor Suite 7 - ","ticket_address_1":"116 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"116 Shaftesbury Avenue ","cs_id":"2024","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2024","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/05\/22","activity_end":"2022-05-03 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62366","activity_notes":"removal of signage - 1st Floor Suite 7 - picture sent sepately.","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 10:50 (System)<\/b>Ticket Created<\/p>

03\/05\/2022 12:01 (travis)<\/b>Signage removal.<\/p>

03\/05\/2022 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52988","activity_ticket_id":"50691","ticket_reference":"HDT51772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"jet wash not working ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/05\/22","activity_end":"2022-05-03 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62367","activity_notes":"jet wash not working ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2022 12:39 (System)<\/b>Ticket Created<\/p>

11\/05\/2022 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52989","activity_ticket_id":"50692","ticket_reference":"HDT51773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lighting issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1948","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1948","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/22","activity_end":"2022-05-03 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62368","activity_notes":"lighting issue They have also reported the intercom is not working in this flat can this be looked at the same time.","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 13:57 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 06:28 (alan)<\/b>Called out to investigate lights in bathroom not switching off, test through fault found to be power supply reconnected incorrectly when replaced by others Reconnect circuit correctly test and leave working Look at fault with door entry unable to repair specialist needed<\/p>

05\/05\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52990","activity_ticket_id":"50693","ticket_reference":"HDT51774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric plug, sink and shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2026","cs_address_2":"39a King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2026","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/22","activity_end":"2022-05-03 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62369","activity_notes":"1)one of the outlets in the kitchen seems to have stopped working and has melted some of the plastic on the plug for the kettle, rendering the appliance (and the outlet) unusable. Wednesday 9 - 11am ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 14:16 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 10:05 (dan)<\/b>Quote provided to replace <\/p>

04\/05\/2022 11:40 (sandra)<\/b>dan - quote to replace <\/p>

04\/05\/2022 11:57 (alan)<\/b>Replace damaged socket in kitchen for temporary socket and order replace black socket <\/p>

06\/05\/2022 16:04 (sandra)<\/b>Replace damaged socket in kitchen for temporary socket and order replace black socketshower went to quote <\/p>

13\/10\/2022 07:15 (alan)<\/b>Return to site and replace socket to match existing sockets<\/p>

13\/10\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52991","activity_ticket_id":"50693","ticket_reference":"HDT51774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric plug, sink and shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2026","cs_address_2":"39a King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2026","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"03\/05\/22","activity_end":"2022-05-03 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62370","activity_notes":"Wednesday 9 - 11am 2)the tap in the kitchen which for some reason has stopped being able to stand upright. 3)the shower door in the master ensuite where part of the plastic track has chipped off and it cannot be fully opened or closed","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 14:16 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 10:05 (dan)<\/b>Quote provided to replace <\/p>

04\/05\/2022 11:40 (sandra)<\/b>dan - quote to replace <\/p>

04\/05\/2022 11:57 (alan)<\/b>Replace damaged socket in kitchen for temporary socket and order replace black socket <\/p>

06\/05\/2022 16:04 (sandra)<\/b>Replace damaged socket in kitchen for temporary socket and order replace black socketshower went to quote <\/p>

13\/10\/2022 07:15 (alan)<\/b>Return to site and replace socket to match existing sockets<\/p>

13\/10\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52992","activity_ticket_id":"50694","ticket_reference":"HDT51775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine and shower ","ticket_address_1":"Flat 2","ticket_address_2":"30 charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/05\/22","activity_end":"2022-05-03 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62371","activity_notes":"washing machine and shower ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2022 14:29 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 11:26 (roy)<\/b>No problems found.Tenant said fault on washing machine but tested and ok. Tenant said low water pressure. But this could be when used the new restaurant downstairs is using dishwashers at around same time could Rob the water feeding upstairs. Tenant said around 7pm.Shower cartridge greased up and no problems found.Checked kitchen toilet and hand basin and everything has decent pressure at this time<\/p>

04\/05\/2022 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52993","activity_ticket_id":"50694","ticket_reference":"HDT51775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine and shower ","ticket_address_1":"Flat 2","ticket_address_2":"30 charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/22","activity_end":"2022-05-03 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62372","activity_notes":"washing machine and shower ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 14:29 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 11:26 (roy)<\/b>No problems found.Tenant said fault on washing machine but tested and ok. Tenant said low water pressure. But this could be when used the new restaurant downstairs is using dishwashers at around same time could Rob the water feeding upstairs. Tenant said around 7pm.Shower cartridge greased up and no problems found.Checked kitchen toilet and hand basin and everything has decent pressure at this time<\/p>

04\/05\/2022 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52994","activity_ticket_id":"50695","ticket_reference":"HDT51776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14898 - Repairs to intercom system ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/05\/22","activity_end":"2022-05-03 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62373","activity_notes":"Repairs to intercom system ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2022 16:06 (sandra)<\/b>parts on order <\/p>

09\/05\/2022 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52995","activity_ticket_id":"50692","ticket_reference":"HDT51773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lighting issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1948","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1948","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/05\/22","activity_end":"2022-05-03 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62374","activity_notes":"lighting issue They have also reported the intercom is not working in this flat can this be looked at the same time.","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2022 13:57 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 06:28 (alan)<\/b>Called out to investigate lights in bathroom not switching off, test through fault found to be power supply reconnected incorrectly when replaced by others Reconnect circuit correctly test and leave working Look at fault with door entry unable to repair specialist needed<\/p>

05\/05\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52996","activity_ticket_id":"50696","ticket_reference":"HDT51777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14900 - Water damage redecoration repairs ","ticket_address_1":"Flat 1, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 1 Horse and Dolphin Yard ","cs_id":"2025","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2025","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/05\/22","activity_end":"2022-05-03 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62375","activity_notes":"Water damage redecoration repairs ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 14:45 (jane)<\/b>Programmed in for Monday 23rd and Tuesday 24th May <\/p>

29\/05\/2022 21:38 (dean)<\/b>Done 250.00<\/p>

30\/05\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52997","activity_ticket_id":"50697","ticket_reference":"HDT51778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14901 - Water damage redecoration repairs ","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/05\/22","activity_end":"2022-05-03 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62376","activity_notes":"Water damage redecoration repairs ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 14:25 (sandra)<\/b>booked tuesday<\/p>

27\/06\/2022 08:52 (dean)<\/b>Done 170.00<\/p>

27\/06\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52998","activity_ticket_id":"50698","ticket_reference":"HDT51779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14902 - Redecoration of 5th floor common parts ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/05\/22","activity_end":"2022-05-03 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62377","activity_notes":"Redecoration of 5th Floor common parts ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2022 14:45 (jane)<\/b>Programmed in for Monday 23rd and Tuesday 24th May <\/p>

01\/06\/2022 12:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT52999","activity_ticket_id":"50699","ticket_reference":"HDT51780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Safety Inspection and plumbing checks and PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2022","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2022","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/22","activity_end":"2022-05-03 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62378","activity_notes":"Gas Safety Inspection and plumbing checks and PAT test Friday with keys from Lilian and everything has to be done ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2022 16:28 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 07:13 (michaelk)<\/b>Completed full compliance testing 185<\/p>

10\/05\/2022 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53000","activity_ticket_id":"50700","ticket_reference":"HDT51781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out in common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"1159","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1159","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/05\/22","activity_end":"2022-05-04 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62379","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 09:13 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 11:44 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

04\/05\/2022 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53001","activity_ticket_id":"50701","ticket_reference":"HDT51782","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Chips\/cracks in the staircase of 80 Long Acre on the steps","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/05\/22","activity_end":"2022-05-04 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62380","activity_notes":"Chips\/cracks in the staircase of 80 Long Acre on the stepsReddan, - please see Randall on site","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 09:31 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 14:39 (travis)<\/b>Repairs to step nosings.<\/p>

04\/05\/2022 15:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53002","activity_ticket_id":"50702","ticket_reference":"HDT51783","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Service the air conditioning in reception.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/05\/22","activity_end":"2022-05-04 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62381","activity_notes":"Service the air conditioning in reception.","activity_timesheet":null,"ticket_notes_combined":"

04\/05\/2022 09:32 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53003","activity_ticket_id":"50703","ticket_reference":"HDT51784","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14883 - A new double socket and data outlet in third floor office ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/05\/22","activity_end":"2022-05-04 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62382","activity_notes":"A new double socket and data outlet in third floor office . This needs to be completed within 10 days to allow other works to commence in the same office. ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 07:15 (alan)<\/b>Quoted works <\/p>

01\/06\/2022 07:15 (alan)<\/b>Complete quoted works <\/p>

01\/06\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53004","activity_ticket_id":"50704","ticket_reference":"HDT51785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"I have noticed a lot of noise coming from the ventilation system.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/05\/22","activity_end":"2022-05-04 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62383","activity_notes":"I have noticed a lot of noise coming from the ventilation system.","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 14:32 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 10:33 (alan)<\/b>Investigate noise in office coming from ventilation systemThere appears to be a fault on the unit on the roof specialist contractor needed<\/p>

05\/05\/2022 10:36 (sandra)<\/b>(Ticket Closed)<\/p>

05\/05\/2022 10:42 (sandra)<\/b>send service quote and fed back fault on roof and a\/c company would need to attend to quote for repairs.<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53005","activity_ticket_id":"50705","ticket_reference":"HDT51786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top floor toilet door handle ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/05\/22","activity_end":"2022-05-04 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62384","activity_notes":"Top floor toilet door handle we need a door handle installed to the toilet door.Please arrange to collect keys from my office.","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 14:47 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 16:57 (roy)<\/b>Spoke to Lillian and attended site.Removed lock and thumb screw lock.Need to purchase new lock with handle<\/p>

06\/05\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>

06\/05\/2022 11:20 (roy)<\/b>Replaced door toilet lock.Infilled holesNeed painting at some stage.ge<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53006","activity_ticket_id":"50706","ticket_reference":"HDT51787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorating to water damage ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/05\/22","activity_end":"2022-05-04 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62385","activity_notes":"redecorating to water damage - keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2022 14:55 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 08:38 (dean)<\/b>Done 120.00<\/p>

06\/05\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53007","activity_ticket_id":"50707","ticket_reference":"HDT51788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 2 ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/22","activity_end":"2022-05-05 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62386","activity_notes":"leak into Flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2022 09:08 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 12:51 (roy)<\/b>Found filling loo kn boiler had been left openNot sure if this caused pipe to pop off on the manifold.Alan sorted out electrics in flat 2Michael needs to return<\/p>

05\/05\/2022 13:51 (alan)<\/b>Isolated power to lights and smoke alarm in main room following leak from flat 3To return Friday to test and turn back on <\/p>

06\/05\/2022 12:52 (alan)<\/b>Return to site re-check electrical following leak, replace heat alarm and leave all working<\/p>

06\/05\/2022 12:52 (alan)<\/b>Return to site re-check electrical following leak, replace heat alarm and leave all working<\/p>

06\/05\/2022 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53008","activity_ticket_id":"50707","ticket_reference":"HDT51788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 2 ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/05\/22","activity_end":"2022-05-05 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62387","activity_notes":"leak into Flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2022 09:08 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 12:51 (roy)<\/b>Found filling loo kn boiler had been left openNot sure if this caused pipe to pop off on the manifold.Alan sorted out electrics in flat 2Michael needs to return<\/p>

05\/05\/2022 13:51 (alan)<\/b>Isolated power to lights and smoke alarm in main room following leak from flat 3To return Friday to test and turn back on <\/p>

06\/05\/2022 12:52 (alan)<\/b>Return to site re-check electrical following leak, replace heat alarm and leave all working<\/p>

06\/05\/2022 12:52 (alan)<\/b>Return to site re-check electrical following leak, replace heat alarm and leave all working<\/p>

06\/05\/2022 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53009","activity_ticket_id":"50708","ticket_reference":"HDT51789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from flat 3 into flat 2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/05\/22","activity_end":"2022-05-05 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62388","activity_notes":"Leak from flat 3 into flat 2","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2022 09:04 (michaelk)<\/b>Attended site to repair pipework to heating manifold. Investigated leak and collected materials to repair, returned to site and completed job. 3hrs labour plus materials 149.25 ex vat.<\/p>

06\/05\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53010","activity_ticket_id":"50709","ticket_reference":"HDT51790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer knob broken on lights in main room and lights in kitchen flickering ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/22","activity_end":"2022-05-05 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62389","activity_notes":"Dimmer knob broken on lights in main room and lights in kitchen flickering ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2022 09:44 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 13:53 (alan)<\/b>Replace 2 faulty dimmer module for kitchen lights and replace 4 broken dimmer knobs to light switch in main room<\/p>

05\/05\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53011","activity_ticket_id":"50710","ticket_reference":"HDT51791","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To change blown lamps in office ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/22","activity_end":"2022-05-05 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62390","activity_notes":"To change blown lamps in office ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2022 09:45 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 12:57 (alan)<\/b>Replace 4 blown lamps in basement open plan area Replace 2 blown lamps 1st floor rear open plan area Repair loose connection on movement sensor for lights 1st floor rear fire escape <\/p>

06\/05\/2022 12:57 (alan)<\/b>Replace 4 blown lamps in basement open plan area Replace 2 blown lamps 1st floor rear open plan area Repair loose connection on movement sensor for lights 1st floor rear fire escape <\/p>

06\/05\/2022 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53012","activity_ticket_id":"50304","ticket_reference":"HDT51385","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To replace wooden slats in benches- Randall will need to show the engineer. Mercers walk","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/05\/22","activity_end":"2022-05-05 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62391","activity_notes":"Replaced wooden slats in benches- now need redecorating ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2022 15:58 (System)<\/b>Ticket Created<\/p>

16\/03\/2022 09:28 (travis)<\/b>Attended and surveyed the job.I will need one full day to complete this one,Will confirm which day with office.<\/p>

16\/03\/2022 09:38 (sandra)<\/b>details given to MR to order <\/p>

04\/05\/2022 11:20 (travis)<\/b>Replacement of wooden bench slats.<\/p>

04\/05\/2022 11:41 (sandra)<\/b>(Ticket Closed)<\/p>

05\/05\/2022 10:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/05\/2022 08:38 (dean)<\/b>Done 130.00<\/p>

06\/05\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53013","activity_ticket_id":"50451","ticket_reference":"HDT51532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Work top needs replacing near sink and special order cupboard door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/05\/22","activity_end":"2022-05-05 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62392","activity_notes":"replacement cupboard door ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 11:31 (System)<\/b>Ticket Created<\/p>

01\/04\/2022 12:14 (sandra)<\/b>Replacement integrated dishwasher door.White gloss, no handle, lip at top. 445 715.Repair to worktop. <\/p>

01\/04\/2022 12:17 (iain)<\/b>Replacement dishwasher door.Repair to worktop.<\/p>

01\/04\/2022 14:11 (jane)<\/b>Door on order - 4 weeks lead-time <\/p>

01\/04\/2022 16:40 (sandra)<\/b>majicman to attend <\/p>

13\/04\/2022 09:26 (sandra)<\/b>The photos you have kindly provided have been assessed by our technical team and unfortunately the damage is too extensive. Apologies we could not assist on this occasion.worktop cannot be repaired <\/p>

13\/04\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

14\/04\/2022 13:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/04\/2022 13:04 (jane)<\/b>Cupboard door on order <\/p>

20\/04\/2022 16:01 (sandra)<\/b>(Ticket Closed)<\/p>

29\/04\/2022 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/05\/2022 13:28 (travis)<\/b>Replacement of D\/Washer door.<\/p>

05\/05\/2022 14:35 (sandra)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/05\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53014","activity_ticket_id":"50594","ticket_reference":"HDT51675","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Highlight Trip Hazard in AC Room","ticket_address_1":"2-4 Mercer Walk ","ticket_address_2":"Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"2-4 Mercer Walk ","cs_id":"1602","cs_address_2":"Covent Garden ","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"1602","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/05\/22","activity_end":"2022-05-05 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62393","activity_notes":"Highlight Trip Hazard in AC Room","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 10:45 (System)<\/b>Ticket Created<\/p>

05\/05\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53015","activity_ticket_id":"50711","ticket_reference":"HDT51792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1829","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1829","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/05\/22","activity_end":"2022-05-05 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62394","activity_notes":"intercom not working The tenant has reported the intercom is working fine but when the handset is lifted is has constant ringing.","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2022 11:09 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>

11\/05\/2022 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/05\/2022 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53016","activity_ticket_id":"50605","ticket_reference":"HDT51686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/05\/22","activity_end":"2022-05-05 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62395","activity_notes":"Washing machine not working FRIDAY WITH KEYS FOR REPAIRAID 12 - 4PM ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 15:07 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:09 (sandra)<\/b>attend with keys <\/p>

22\/04\/2022 16:22 (sandra)<\/b>The earliest slot we can offer is for Wednesday, 27\/04 in the afternoon 12-6 pmwith keys <\/p>

27\/04\/2022 17:46 (roy)<\/b>With Repair Aid<\/p>

29\/04\/2022 11:51 (jane)<\/b>Door handle and door frame on order <\/p>

05\/05\/2022 12:43 (sandra)<\/b>booked friday between 12 - 4pm with keys <\/p>

06\/05\/2022 13:46 (travis)<\/b>Access given for Repair aid.<\/p>

11\/05\/2022 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53017","activity_ticket_id":"50712","ticket_reference":"HDT51793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14909 - Replacement shower door and kitchen sink tap","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/05\/22","activity_end":"2022-05-20 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62396","activity_notes":"Replacement shower door and kitchen sink tap FOR FRIDAY MORNING, TENANT WILL PROVIDE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2022 14:41 (jane)<\/b>Tap on order <\/p>

06\/05\/2022 16:07 (sandra)<\/b>part order received. awaiting shower door <\/p>

17\/05\/2022 10:27 (jane)<\/b>Received both parts, requested access for Thursday morning 19th May <\/p>

17\/05\/2022 14:47 (jane)<\/b>Re-booking for Friday morning 20th May <\/p>

20\/05\/2022 11:48 (travis)<\/b>Moving screen to 4th floor,Waiting for existing to be removed,Disposal of old screen and all packaging,frame ect to tear of office.<\/p>

20\/05\/2022 15:20 (dan)<\/b>Replaced shower enclosure and sink tap<\/p>

20\/05\/2022 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53018","activity_ticket_id":"50713","ticket_reference":"HDT51794","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Replace distribution board ","ticket_address_1":"Flat 23","ticket_address_2":"145 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 23","cs_id":"2031","cs_address_2":"145 Drury Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/05\/22","activity_end":"2022-05-05 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62397","activity_notes":"Replace distribution board ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2022 14:18 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 07:41 (alan)<\/b>Replace distribution board in flat Verbal quote 600<\/p>

16\/05\/2022 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53019","activity_ticket_id":"50714","ticket_reference":"HDT51795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14906 - intercom repairs ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1776","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1776","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/05\/22","activity_end":"2022-05-05 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62398","activity_notes":"intercom repairs ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2022 16:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53020","activity_ticket_id":"50715","ticket_reference":"HDT51796","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain\/gutter maintenance","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/05\/22","activity_end":"2022-05-09 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62399","activity_notes":"drain\/gutter maintenance BOOKED FOR MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2022 16:00 (dan)<\/b>Maintenance<\/p>

10\/05\/2022 16:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53021","activity_ticket_id":"50716","ticket_reference":"HDT51797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak ","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/22","activity_end":"2022-05-06 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62400","activity_notes":"emergency call out - leak ANY EXPENSES ON THIS ONE ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2022 09:12 (System)<\/b>Ticket Created<\/p>

09\/05\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53022","activity_ticket_id":"50717","ticket_reference":"HDT51798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrics off ","ticket_address_1":"Flat 6a, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a, Goodwins House ","cs_id":"1515","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1515","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/05\/22","activity_end":"2022-05-06 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62401","activity_notes":" The tenant has reported since yesterday evening 7:45 the electricity circuit which serves the living roomhallwayupstairs bedroom smallupstairs bedroom all electricity outletsupstairs bathroomis interrupted. The fuse which serves all the rooms above jumped down and cannot be turned up again","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2022 09:22 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 11:03 (alan)<\/b>Called out to investigate power in flat tripping out Test thought and find fault to be on hob Carry out temp repair on hob and quote for replacement <\/p>

06\/05\/2022 12:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53023","activity_ticket_id":"50718","ticket_reference":"HDT51799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14912 - Replacement handset for intercom ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1829","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1829","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"06\/05\/22","activity_end":"2022-05-06 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62402","activity_notes":"Replacement handset for intercom ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2022 16:08 (sandra)<\/b>parts ordered <\/p>

09\/05\/2022 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53024","activity_ticket_id":"50719","ticket_reference":"HDT51800","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"wooden cabinet needs dismantling","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/05\/22","activity_end":"2022-05-06 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62403","activity_notes":"Can we have the basement wooden cabinet dismantled please from the above asap as the works to the boiler is about to commence and we need the area cleared. It is opposite the porters kitchenTODAY OR MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2022 13:14 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 13:14 (sandra)<\/b>(Ticket Closed)<\/p>

06\/05\/2022 13:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/05\/2022 09:52 (travis)<\/b>Dismantle and disposal of wooden unit and broken office chair <\/p>

09\/05\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53025","activity_ticket_id":"50720","ticket_reference":"HDT51801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration to bedroom where mould and damp have returned ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/05\/22","activity_end":"2022-05-11 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62404","activity_notes":"Redecoration to bedroom where mould and damp have returned 8 am with tenant on Wednesday 11th ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2022 13:36 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 13:39 (sandra)<\/b>booked for 11th at 8am <\/p>

16\/05\/2022 06:37 (alan)<\/b>Stain block damp Dean yo return Monday to repaint <\/p>

20\/05\/2022 10:50 (jane)<\/b>Arranging for the decorator to return on Tuesday 24th May <\/p>

10\/06\/2022 09:52 (sandra)<\/b>The tenant from 6a Goodwins has confirmed for Thursday the 16th. Please confirm the arrival time. <\/p>

27\/06\/2022 08:50 (dean)<\/b>Done 220.00<\/p>

27\/06\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53026","activity_ticket_id":"50721","ticket_reference":"HDT51802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14915 - Remedial works following Gas Inspection ","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2014","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2014","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/05\/22","activity_end":"2022-05-06 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62405","activity_notes":"Remedial works following Gas Inspection ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2022 20:47 (michaelk)<\/b>Attended site to replace quoted spares. Changed cooker ignition system and 2 x electrodes and left fully operational. Drained boiler and fitted replacement auto air vent as quoted. 3hrs labour plus parts, total 203.90 ex vat.<\/p>

16\/05\/2022 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53027","activity_ticket_id":"50595","ticket_reference":"HDT51676","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Roof - Sign & Chain 'No Unauthorised Access' ","ticket_address_1":"2-4 Mercer Walk ","ticket_address_2":"Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"2-4 Mercer Walk ","cs_id":"1602","cs_address_2":"Covent Garden ","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"1602","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/05\/22","activity_end":"2022-05-06 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62406","activity_notes":"Roof - Sign & Chain 'No Unauthorised Access' ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 10:46 (System)<\/b>Ticket Created<\/p>

25\/04\/2022 09:11 (iain)<\/b>Health and safety works.<\/p>

06\/05\/2022 14:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53028","activity_ticket_id":"50722","ticket_reference":"HDT51803","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"PAT test on model in model shop ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/05\/22","activity_end":"2022-05-06 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62407","activity_notes":"PAT test on model in model shop ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2022 14:18 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 15:25 (alan)<\/b>PAT test 1 item in model shop<\/p>

06\/05\/2022 16:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53029","activity_ticket_id":"50723","ticket_reference":"HDT51804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14916 - flue modification ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2022","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2022","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/05\/22","activity_end":"2022-05-06 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62408","activity_notes":"flue modification ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2022 06:31 (michaelk)<\/b>Attended site to install a bracket to the flue running through the loft space. Completed work 3hrs labour plus parts, total 165 ex vat. <\/p>

13\/05\/2022 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53030","activity_ticket_id":"50724","ticket_reference":"HDT51805","ticket_client":"2134","client_name":"Ms Kate Conway ","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"40-41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2033","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2033","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/05\/22","activity_end":"2022-05-19 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62409","activity_notes":"list of works 19th May at 9am can you bleed the radiator fit a rail in the cupboard put up a shower rail","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2022 15:03 (System)<\/b>Ticket Created<\/p>

19\/05\/2022 15:30 (travis)<\/b>Fitted a new rail in the airing cupboard.<\/p>

19\/05\/2022 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53031","activity_ticket_id":"50725","ticket_reference":"HDT51806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14917 - Replacement hob","ticket_address_1":"6a Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/22","activity_end":"2022-05-16 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62410","activity_notes":"Replacement hobMonday 16th 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2022 11:14 (sandra)<\/b>delivery 16th Monday 10 - 2pm<\/p>

17\/05\/2022 11:18 (alan)<\/b>Replace hob as per quote <\/p>

17\/05\/2022 11:22 (jane)<\/b>(Ticket Closed)<\/p>

17\/05\/2022 11:36 (alan)<\/b>Replace hob<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53032","activity_ticket_id":"50726","ticket_reference":"HDT51807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please arrange for one of your guys to check out the leak areas. ","ticket_address_1":"1st floor office ","ticket_address_2":"62 Shaftesbury Avneue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"2034","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2034","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/22","activity_end":"2022-05-09 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62411","activity_notes":"Can you please arrange for one of your guys to check out the leak areas. Please ring me and I will meet them on site.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 09:26 (System)<\/b>Ticket Created<\/p>

09\/05\/2022 12:54 (travis)<\/b>Temporary repairs to ceiling, radiator,and cleaned and fitted light.Quote for permanent works to follow.<\/p>

09\/05\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53033","activity_ticket_id":"50727","ticket_reference":"HDT51808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"show4er and toilet seat","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/05\/22","activity_end":"2022-05-10 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62412","activity_notes":"shower and toilet seat - tuesday 9 - 11am 1.The shower now goes from lukewarm to moderately warm. We'd really like it to go from cold to hot, but if that's not possible, we'd take moderately warm to hot. Can we just turn the temperature up on the boiler or something? This has never worked correctly and the current request to fix it has been in progress since October - each time they come they change it without apparently checking the results. Would be great to get it sorted.2.The toilet seat in the main 2nd floor bathroom has broken. I've attached a photo and could take some detailed measurements if that would be helpful?","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 09:32 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 14:20 (michaelk)<\/b>Attended site to investigate shower to 1st floor bathroom. We have stripped down the shower controls and found that a plastic retaining clip for the cartridge extensions, had worn. This was causing the adjustment to stick, the clip was changed and the shower was again set to a range of 32c - 48c. 2hrs labour 95Note; toilet seat has been ordered.<\/p>

12\/05\/2022 14:24 (jane)<\/b>Shower repaired, requested access for Friday to fit the new toilet seat <\/p>

13\/05\/2022 14:49 (jane)<\/b>(Ticket Closed)<\/p>

13\/05\/2022 20:44 (michaelk)<\/b>Attended ite to fit a replacement wooden toilet seat to match the existing quality. Completed work and left fully operational. 2hrs labour plus parts, total 192.17 ex vat<\/p>

13\/05\/2022 20:44 (michaelk)<\/b>Attended ite to fit a replacement wooden toilet seat to match the existing quality. Completed work and left fully operational. 2hrs labour plus parts, total 192.17 ex vat<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53034","activity_ticket_id":"50729","ticket_reference":"HDT51810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14910 - Electrical remedial works ","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Goodwins Court","cs_id":"2030","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2030","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/05\/22","activity_end":"2022-05-09 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62413","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 11:21 (alan)<\/b>Install SPD to landlord distribution board as per quote <\/p>

17\/05\/2022 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53035","activity_ticket_id":"50728","ticket_reference":"HDT51809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"control pad is flashing ","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1558","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1558","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/22","activity_end":"2022-05-09 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62414","activity_notes":"control pad is flashing The tenant has an issue with one of the control pads for the heating. It started flashing with an error yesterday and today it has turned off.Please could confirm if you can attend on Monday between 8-10am tenant will be home to provide access.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 09:38 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 07:09 (michaelk)<\/b>Attended site to investigate underfloor controls. Changed batteries in the living room controller and reconnected to the network. 2hrs labour plus parts 99.99ex vat.<\/p>

10\/05\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53036","activity_ticket_id":"50730","ticket_reference":"HDT51811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - alarm sounding ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/22","activity_end":"2022-05-09 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62415","activity_notes":"emergency call out - alarm sounding ","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2022 09:56 (System)<\/b>Ticket Created<\/p>

09\/05\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53037","activity_ticket_id":"50731","ticket_reference":"HDT51812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak - emergency call out ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/22","activity_end":"2022-05-09 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62416","activity_notes":"leak - emergency call out ","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2022 10:18 (System)<\/b>Ticket Created<\/p>

09\/05\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53038","activity_ticket_id":"50733","ticket_reference":"HDT51814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/22","activity_end":"2022-05-12 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62417","activity_notes":"Gas compliance testing no PAT THURSDAY 8 - 9 AM","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 10:23 (System)<\/b>Ticket Created<\/p>

13\/05\/2022 06:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/05\/2022 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53039","activity_ticket_id":"50734","ticket_reference":"HDT51815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14881 - Replacement valve ","ticket_address_1":"Top floor flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"2002","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2002","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"09\/05\/22","activity_end":"2022-05-09 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62418","activity_notes":"Replacement valve - order parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 09:54 (sandra)<\/b>parts on order <\/p>

11\/05\/2022 10:58 (jane)<\/b>Part on order <\/p>

18\/05\/2022 14:55 (dan)<\/b>Replaced complete flush valve on close coupled cistern<\/p>

18\/05\/2022 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53040","activity_ticket_id":"50735","ticket_reference":"HDT51816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose light fitting ","ticket_address_1":"3rd\/4th Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd\/4th Floor Flat ","cs_id":"1210","cs_address_2":"15a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1210","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/05\/22","activity_end":"2022-05-09 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62419","activity_notes":"loose light fitting -Alan is attending to the above this afternoon.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 11:19 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 15:20 (alan)<\/b>Replace faulty light fitting in 3 rd floor flat <\/p>

12\/05\/2022 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53041","activity_ticket_id":"50736","ticket_reference":"HDT51817","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Survey to Blade Signs ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Slingsby Place ","cs_id":"2035","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2035","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/05\/22","activity_end":"2022-05-11 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62420","activity_notes":"Survey to Blade Signs ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 11:34 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 13:36 (roy)<\/b>With Alan.External lights<\/p>

16\/05\/2022 06:47 (alan)<\/b>Replace faulty LED strip lights in Blade lights for Vacant units and clean Quote to rewire power supply for blade sign for unit <\/p>

07\/10\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53042","activity_ticket_id":"50736","ticket_reference":"HDT51817","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Survey to Blade Signs ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Slingsby Place ","cs_id":"2035","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2035","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/22","activity_end":"2022-05-11 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62421","activity_notes":"Survey to Blade Signs with alan Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 11:34 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 13:36 (roy)<\/b>With Alan.External lights<\/p>

16\/05\/2022 06:47 (alan)<\/b>Replace faulty LED strip lights in Blade lights for Vacant units and clean Quote to rewire power supply for blade sign for unit <\/p>

07\/10\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53043","activity_ticket_id":"50737","ticket_reference":"HDT51818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/22","activity_end":"2022-05-09 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62422","activity_notes":"list of works FM request -Door not aligned- Switch room door is not aligned properly and will need to be corrected. Door is scraping the floor when opened and closed.-Loose door handle in CSR room-Loose facet in CSR toilet (if you cant do this please let me know )-Loose hardware has been report in waste room area-Emergency door lock is hanging completely off from the emergency door.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 11:37 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 11:50 (travis)<\/b>List of works.<\/p>

10\/05\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

10\/05\/2022 14:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2022 16:07 (alan)<\/b>Replace faulty extractor fan in wc<\/p>

10\/05\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53044","activity_ticket_id":"50737","ticket_reference":"HDT51818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/05\/22","activity_end":"2022-05-09 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62423","activity_notes":"FM request -Fan in CSR toilet is not in operation","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2022 11:37 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 11:50 (travis)<\/b>List of works.<\/p>

10\/05\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

10\/05\/2022 14:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2022 16:07 (alan)<\/b>Replace faulty extractor fan in wc<\/p>

10\/05\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53045","activity_ticket_id":"50738","ticket_reference":"HDT51819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14911 - Electrical remedial works ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/05\/22","activity_end":"2022-05-09 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62424","activity_notes":"CAN WE BOOK THIS IN FOR NEXT WEEK To carry out electrical remedial works a listed in attached report, following recent electrical inspectioncarried out to above.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 15:04 (alan)<\/b>Quoted works <\/p>

21\/12\/2022 15:04 (alan)<\/b>Quoted works <\/p>

21\/12\/2022 15:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53046","activity_ticket_id":"50739","ticket_reference":"HDT51820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"38-39 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38-39 William IV Street ","cs_id":"1824","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1824","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/22","activity_end":"2022-05-10 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62425","activity_notes":"Please attend site for a water leak from ceiling for address: 39 William IV Street, London W1F 9EL.Location of leak is from first floor toilet cubicles through to ground floor accessible toilet ceiling.","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2022 09:01 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53047","activity_ticket_id":"50740","ticket_reference":"HDT51821","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"blocked urinal ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/05\/22","activity_end":"2022-05-10 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62426","activity_notes":"blocked urinal ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2022 09:50 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 15:59 (dan)<\/b>Urinal blocked and disconnected (refurb) report provided, quote needed to reinstate<\/p>

10\/05\/2022 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53048","activity_ticket_id":"50596","ticket_reference":"HDT51677","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Lift plant room lock not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/05\/22","activity_end":"2022-05-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62427","activity_notes":"Lift plant room lock not working can you look at see if it is working or needs replacing then call me ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2022 10:59 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 15:55 (sandra)<\/b>lock on order <\/p>

25\/04\/2022 09:10 (iain)<\/b>Gain access to lift motor room.<\/p>

04\/05\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>

10\/05\/2022 12:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2022 14:07 (travis)<\/b>Check if lift motor room lock is operational.(FB1).<\/p>

10\/05\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53049","activity_ticket_id":"50741","ticket_reference":"HDT51822","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pipe under sink is leaking ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/05\/22","activity_end":"2022-05-10 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62428","activity_notes":"pipe under sink is leaking FOR TODAY are you able to arrange for an engineer to attend today please.Tenant reported:The waterpipe under the sink in the kitchen is not tight any more. The water is running on the floor when she opens the water tap.","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2022 14:23 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 15:58 (dan)<\/b>Repaired waste pipe<\/p>

10\/05\/2022 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53050","activity_ticket_id":"50742","ticket_reference":"HDT51823","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14872 - Riser Pipework","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/05\/22","activity_end":"2022-05-10 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62429","activity_notes":"Riser Pipework","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2022 15:25 (jane)<\/b>Programmed in for Friday morning from 8am <\/p>

25\/05\/2022 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53051","activity_ticket_id":"50743","ticket_reference":"HDT51824","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor toilet block (3rd cubicle along) door not open ironmongery issue? ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/05\/22","activity_end":"2022-05-10 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62430","activity_notes":"2nd floor toilet block (3rd cubicle along) door not open ironmongery issue? ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2022 14:28 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 16:02 (travis)<\/b>Repairs to ladies toilet door lock.<\/p>

10\/05\/2022 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53052","activity_ticket_id":"50744","ticket_reference":"HDT51825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty lights ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/22","activity_end":"2022-05-10 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62431","activity_notes":"faulty lights stair lights all failed wiring issue all brand new lights so should still workrunning man needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2022 14:42 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 11:23 (alan)<\/b>Tested for wiring to emergency lights and found there to be no faults on wiring<\/p>

24\/05\/2022 12:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53053","activity_ticket_id":"50737","ticket_reference":"HDT51818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/22","activity_end":"2022-05-10 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62432","activity_notes":"list of works FM request -Door not aligned- Switch room door is not aligned properly and will need to be corrected. Door is scraping the floor when opened and closed.-Loose door handle in CSR room-Loose facet in CSR toilet-Fan in CSR toilet is not in operation-Loose hardware has been report in waste room area-Emergency door lock is hanging completely off from the emergency door.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2022 11:37 (System)<\/b>Ticket Created<\/p>

10\/05\/2022 11:50 (travis)<\/b>List of works.<\/p>

10\/05\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

10\/05\/2022 14:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/05\/2022 16:07 (alan)<\/b>Replace faulty extractor fan in wc<\/p>

10\/05\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53054","activity_ticket_id":"50745","ticket_reference":"HDT51826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14922 - remedial works following NICEic","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/22","activity_end":"2022-05-10 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62433","activity_notes":"remedial works following NICEic","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2022 06:25 (alan)<\/b>Quoted works Carry out remedial works listed on report Please send Garry work sheet for this job so he can upload it<\/p>

08\/07\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53055","activity_ticket_id":"50746","ticket_reference":"HDT51827","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"leak in mens toilet ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/05\/22","activity_end":"2022-05-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62434","activity_notes":"leak in mens toilet FRIDAY We have discovered a leak in the mens toilets, underneath the urinal. Could I request a plumber to please come out Friday","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2022 15:00 (System)<\/b>Ticket Created<\/p>

13\/05\/2022 14:29 (dan)<\/b>Inspected urinals and pipework, suspect human error to blame<\/p>

13\/05\/2022 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53056","activity_ticket_id":"50654","ticket_reference":"HDT51735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\t1 of the screws on the new blinds is loose, not fitted properly","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/06\/22","activity_end":"2022-06-06 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62435","activity_notes":"1 of the screws on the new blinds is loose, not fitted properlyaccess on Monday 6th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:22 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 15:42 (sandra)<\/b>10\/05\/22 11 - 3pm <\/p>

10\/05\/2022 11:58 (travis)<\/b>Attended above property to inspect loose screws to blinds,Checked all blinds and found x1 screw in central living room blind to have been fitted at an angle because of the blind width dictating where the screw should be fitted.Tightened up slightly but screw thread still on show,Although the thread is on show ,the blind is securely fitted and will not fall down.<\/p>

10\/05\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

11\/05\/2022 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/05\/2022 12:35 (sandra)<\/b>26\/5 11 - 3 <\/p>

26\/05\/2022 14:29 (travis)<\/b>Attended for access at both urban chic office and above address,no access gained.Can we please book this one in again .<\/p>

27\/05\/2022 10:03 (sandra)<\/b>no access given. emailed for a new appointment <\/p>

31\/05\/2022 09:13 (sandra)<\/b>emailed for access <\/p>

06\/06\/2022 12:19 (travis)<\/b>Refit ment of blind bracket.<\/p>

06\/06\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53057","activity_ticket_id":"50747","ticket_reference":"HDT51828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/22","activity_end":"2022-05-23 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62436","activity_notes":"Gas compliance testing no PAT 23rd May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:03 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 12:57 (jane)<\/b>For Tuesday morning 17th May at 9am, tenant will give access <\/p>

18\/05\/2022 08:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/05\/2022 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53058","activity_ticket_id":"50748","ticket_reference":"HDT51829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/22","activity_end":"2022-05-23 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62437","activity_notes":"Gas compliance testing no PAT 23rd May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:04 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:29 (jane)<\/b>23rd May : Flat 3.2 - 9am with keys <\/p>

23\/05\/2022 14:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/05\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53059","activity_ticket_id":"50749","ticket_reference":"HDT51830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT - 20th May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/22","activity_end":"2022-05-20 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62438","activity_notes":"Gas compliance testing no PAT 20th May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:05 (System)<\/b>Ticket Created<\/p>

23\/05\/2022 21:15 (michaelk)<\/b>Completed compliance testing plus batteries total 150 ex vat.<\/p>

24\/05\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

24\/05\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53060","activity_ticket_id":"50750","ticket_reference":"HDT51831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/22","activity_end":"2022-05-23 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62439","activity_notes":"Gas compliance testing no PAT 23rd May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:06 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:30 (jane)<\/b>23rd May with Keys <\/p>

23\/05\/2022 14:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/05\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53061","activity_ticket_id":"50751","ticket_reference":"HDT51832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance testing without PAT ","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62440","activity_notes":"Compliance testing without PAT 24th May","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2022 10:07 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:35 (jane)<\/b>24th May - (Adriana from Flat 1 to give access 11am - 3pm)<\/p>

01\/06\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53062","activity_ticket_id":"50752","ticket_reference":"HDT51833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2036","cs_address_2":"1 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2036","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62441","activity_notes":"Gas compliance testing no PAT 24th May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:09 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:35 (jane)<\/b>24th May - (Adriana from Flat 1 to give access 11am - 3pm)<\/p>

30\/05\/2022 14:21 (michaelk)<\/b>Completed compliance testing 145.<\/p>

30\/05\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53063","activity_ticket_id":"50753","ticket_reference":"HDT51834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62442","activity_notes":"Gas compliance testing no PAT 24th May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:10 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:33 (jane)<\/b>24th May - Flat 1.1 - 9am with keys (tenant? - 2 dogs) <\/p>

25\/05\/2022 06:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/05\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53064","activity_ticket_id":"50754","ticket_reference":"HDT51835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.3","cs_id":"2037","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2037","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62443","activity_notes":"Gas compliance testing no PAT 24th May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:12 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:34 (jane)<\/b>24th May - Flat 1.3 - with keys (lil to assist)<\/p>

25\/05\/2022 06:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/05\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53065","activity_ticket_id":"50755","ticket_reference":"HDT51836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62444","activity_notes":"Gas compliance testing no PAT 24th May ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2022 10:13 (System)<\/b>Ticket Created<\/p>

13\/05\/2022 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53066","activity_ticket_id":"50756","ticket_reference":"HDT51837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/05\/22","activity_end":"2022-05-25 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62445","activity_notes":"Gas compliance testing no PAT 25th May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:14 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:36 (jane)<\/b>25trh May - Flat 2.1 - 9am - tenant<\/p>

30\/05\/2022 14:20 (michaelk)<\/b>Completed compliance testing 145.<\/p>

30\/05\/2022 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53067","activity_ticket_id":"50757","ticket_reference":"HDT51838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 4.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1813","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1813","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/05\/22","activity_end":"2022-05-25 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62446","activity_notes":"Gas compliance testing no PAT 25th May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:15 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:37 (jane)<\/b>25th May - Keys but knock <\/p>

25\/05\/2022 15:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

01\/06\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53068","activity_ticket_id":"50758","ticket_reference":"HDT51839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/05\/22","activity_end":"2022-05-25 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62447","activity_notes":"Gas compliance testing no PAT 25th May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:16 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:33 (jane)<\/b>24th May : Egmont House - Flat 1 - 9am - tenant <\/p>

25\/05\/2022 06:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/05\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53069","activity_ticket_id":"50759","ticket_reference":"HDT51840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/05\/22","activity_end":"2022-05-25 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62448","activity_notes":"Gas compliance testing no PAT - 25th May ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2022 10:18 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:38 (jane)<\/b>25th May - Tenant home <\/p>

25\/05\/2022 15:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/05\/2022 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53070","activity_ticket_id":"50760","ticket_reference":"HDT51841","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14893 - Uplift composite decking and then relay","ticket_address_1":"3 Devonshire Mews South ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Devonshire Mews South ","cs_id":"2019","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2019","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/06\/22","activity_end":"2022-06-16 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62449","activity_notes":"Uplift composite decking and then relay16th ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 11:07 (jane)<\/b>Have requested for Thursday 16th June <\/p>

23\/05\/2022 14:39 (sandra)<\/b>Can we provisionally book this in for 16 June please!<\/p>

14\/06\/2022 16:00 (sandra)<\/b>booked for thursday <\/p>

16\/06\/2022 15:46 (roy)<\/b>Lifted part decking as requested by surveyor.Cleaned underneath and inspected roof.Need quote to lift all decking and clean<\/p>

17\/06\/2022 07:36 (dan)<\/b>Lifting decking and inspected roof area<\/p>

17\/06\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53071","activity_ticket_id":"50760","ticket_reference":"HDT51841","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14893 - Uplift composite decking and then relay","ticket_address_1":"3 Devonshire Mews South ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Devonshire Mews South ","cs_id":"2019","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2019","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/22","activity_end":"2022-06-16 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62450","activity_notes":"Uplift composite decking and then relayprovisionally booked at 9am on 24th to lift part of the decking ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 11:07 (jane)<\/b>Have requested for Thursday 16th June <\/p>

23\/05\/2022 14:39 (sandra)<\/b>Can we provisionally book this in for 16 June please!<\/p>

14\/06\/2022 16:00 (sandra)<\/b>booked for thursday <\/p>

16\/06\/2022 15:46 (roy)<\/b>Lifted part decking as requested by surveyor.Cleaned underneath and inspected roof.Need quote to lift all decking and clean<\/p>

17\/06\/2022 07:36 (dan)<\/b>Lifting decking and inspected roof area<\/p>

17\/06\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53072","activity_ticket_id":"50761","ticket_reference":"HDT51842","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shutter specialist to attend site, inspect and report back recommendations ","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/05\/22","activity_end":"2022-05-11 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62451","activity_notes":"Shutter specialist to attend site, inspect and report back recommendations ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2022 15:45 (System)<\/b>Ticket Created<\/p>

11\/05\/2022 15:46 (jane)<\/b>(Ticket Closed)<\/p>

11\/05\/2022 16:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/05\/2022 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53073","activity_ticket_id":"50762","ticket_reference":"HDT51843","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/14927 - Further repairs to cast iron pipe etc","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/05\/22","activity_end":"2022-05-11 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62452","activity_notes":"Further repairs to cast iron pipe etc","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 12:21 (dan)<\/b>Attempted to repair connection, further works required<\/p>

12\/05\/2022 12:23 (dan)<\/b>Cut and replaced section of cast iron stack, removed blockage (cement\/adhesive from 1st for building works)<\/p>

12\/05\/2022 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53074","activity_ticket_id":"50763","ticket_reference":"HDT51844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water leak coming through the roof ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/05\/22","activity_end":"2022-05-12 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62453","activity_notes":"Water leak coming through the roof This is just a small drip at present and have put some buckets in place overnight.Can you please arrange for a contractor to attend today between 09.30 17.30Office : Georgina Capel Associates ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 09:13 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 14:49 (dan)<\/b>To return Friday to make access<\/p>

13\/05\/2022 13:38 (travis)<\/b>Roof works with Danny <\/p>

13\/05\/2022 14:28 (dan)<\/b>Opened and inspected internal box gutters, carried out repairs to tiled roof\/flashings<\/p>

13\/05\/2022 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53075","activity_ticket_id":"50764","ticket_reference":"HDT51845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Main door to restaurant and to the flats - key cannot be turned in the lock, which will impact the residents - can be opened inside, but not outside ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/05\/22","activity_end":"2022-05-12 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62454","activity_notes":"Emergency call-out - Main door to restaurant and to the flats - key cannot be turned in the lock, which will impact the residents - can be opened inside, but not outside ","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2022 09:18 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53076","activity_ticket_id":"50765","ticket_reference":"HDT51846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door to restaurant and flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/22","activity_end":"2022-05-12 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62455","activity_notes":"Main door to restaurant and flats Got lock working but it does need a new chrome night latch and back plate.Also bar between lock and key is bent and also may need new, please inspect ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 12:36 (travis)<\/b>Repairs to lock barrel,Replacement of night latch and back plate.<\/p>

12\/05\/2022 12:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53077","activity_ticket_id":"50766","ticket_reference":"HDT51847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"access on 13\/05\/22, Friday between 11 am and 3 pm \u00e2\u20ac\u00a2\tdetached cupboard door over hob\/extractor fan","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/22","activity_end":"2022-05-13 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62456","activity_notes":"access on 13\/05\/22, Friday between 11 am and 3 pm detached cupboard door over hob\/extractor fan","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 09:38 (System)<\/b>Ticket Created<\/p>

13\/05\/2022 14:24 (travis)<\/b>Air conditioning, inspection cover,repair, replaced.<\/p>

13\/05\/2022 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53078","activity_ticket_id":"50767","ticket_reference":"HDT51848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"access on 16\/05\/22, MONDAY between 11 am and 3 pm \u00e2\u20ac\u00a2\tblind string in small bedroom - broken","ticket_address_1":"Flat 5","ticket_address_2":"1 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2036","cs_address_2":"1 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2036","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/22","activity_end":"2022-05-16 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62457","activity_notes":"access on 16\/05\/22, MONDAY between 11 am and 3 pm blind string in small bedroom - broken","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 09:41 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 11:37 (travis)<\/b>Blind string repair.<\/p>

16\/05\/2022 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53079","activity_ticket_id":"50768","ticket_reference":"HDT51849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"access on 31\/05\/22, Tuesday between 11 am and 3 pm \u00e2\u20ac\u00a2\tliving room window - cannot be opened","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/22","activity_end":"2022-06-24 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62458","activity_notes":"access on 24th June 11 - 3pm window in the living room wont open ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 09:44 (System)<\/b>Ticket Created<\/p>

27\/05\/2022 10:07 (sandra)<\/b>31\/05\/22, Tuesday between 11 am and 3 pm<\/p>

14\/06\/2022 11:05 (sandra)<\/b>emailed for further access <\/p>

15\/06\/2022 15:36 (sandra)<\/b> We can provide access on 24th of June between 11 am and 3 pm.<\/p>

24\/06\/2022 11:34 (travis)<\/b>Attended and found the sash window in the living room to be damaged on both side tensioners,This window is very heavy and will definitely require the services of 20\/20 doors and windows.A second man may also be required.i will send photos via WhatsApp.<\/p>

24\/06\/2022 15:43 (jane)<\/b>Have emailed Twenty Twenty Doors asked when they can attend <\/p>

27\/06\/2022 09:13 (sandra)<\/b>We can do Wednesday 29th June 2022 at 8.30am with one or two men, which ever you want?Let us know if you want us to book it in please<\/p>

30\/06\/2022 12:14 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 11:43 (jane)<\/b>Living Room Window fautlyRemoved broken feet, fitted 2No new bottom fixed feet, re-tensioned balance with then broke, new balances required.<\/p>

06\/07\/2022 15:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/07\/2022 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53080","activity_ticket_id":"50769","ticket_reference":"HDT51850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"access on 25\/05\/22, Wednesday between 11 am and 3 pm - LIST OF WORKS ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/05\/22","activity_end":"2022-05-25 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62459","activity_notes":"access on 25\/05\/22, Wednesday between 11 am and 3 pm - LIST OF WORKS glass shower door unstable - need fixingwindow lock broken in living room gap between window and wall in bedroom - photo attached for your referencewall\/ceiling cracks in living room and bedroom","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 09:47 (System)<\/b>Ticket Created<\/p>

25\/05\/2022 12:47 (travis)<\/b>Sourced and replaced sash window latch,New seal to bottom of glass shower wall.Repair of t\/roll holder and refitting,at house keepers request.<\/p>

25\/05\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53081","activity_ticket_id":"50770","ticket_reference":"HDT51851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas powered hot water and heating not working ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/22","activity_end":"2022-05-12 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62460","activity_notes":"Gas powered hot water and heating not working The contractor can go in at anytime using the management access keys with security. ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 10:28 (System)<\/b>Ticket Created<\/p>

13\/05\/2022 06:28 (michaelk)<\/b>Attended site to investigate boiler problem. Found boiler tripped out on a high temperature fault code. Reset boiler and found that all radiators had been turned off which had caused the boiler to overheat, as the 75c water has no circulation. There is currently no temperature control on the system only a timerswitch fitted at the boiler, which is locked. I will quote for a temperature control to be fitted with a landlords lock. 2hrs labour 95.<\/p>

13\/05\/2022 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53082","activity_ticket_id":"50771","ticket_reference":"HDT51852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To take a meter read of the electric meter - Keys will be in security Carnaby, urgent request today ","ticket_address_1":"62 Tottenham Court Road ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Tottenham Court Road ","cs_id":"1815","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1815","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/05\/22","activity_end":"2022-05-12 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62461","activity_notes":"To take a meter read of the electric meter - Keys will be in security Carnaby, urgent request today ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 10:41 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 13:32 (roy)<\/b>Take photos of electric and water meters<\/p>

12\/05\/2022 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53083","activity_ticket_id":"50772","ticket_reference":"HDT51853","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/JH\/14926 - To run mains water supply to urinal cistern, unblock and clean waste pipe","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/05\/22","activity_end":"2022-05-16 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62462","activity_notes":"To run mains water supply to urinal cistern, unblock and clean waste pipe - Quote works accepted ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2022 10:25 (jane)<\/b>Scheduled for Monday morning 16th May <\/p>

16\/05\/2022 15:15 (dan)<\/b>Quoted works, reinstated supply to urinal, cleaned waste pipes<\/p>

16\/05\/2022 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53084","activity_ticket_id":"50773","ticket_reference":"HDT51854","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To re-attach toilet seat ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/05\/22","activity_end":"2022-05-12 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62463","activity_notes":"To re-attach toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 13:01 (System)<\/b>Ticket Created<\/p>

13\/05\/2022 10:26 (jane)<\/b>Schedule for Monday morning 16th May <\/p>

16\/05\/2022 15:18 (dan)<\/b>Repaired toilet seat (3rd for gents)Checked all floors<\/p>

16\/05\/2022 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53085","activity_ticket_id":"50774","ticket_reference":"HDT51855","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Box removal ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/22","activity_end":"2022-05-12 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62464","activity_notes":"Box removalTo remove a box from 38 St Martins Lane to Central Cross ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 13:26 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 13:46 (travis)<\/b>Collection & delivery of crate ,from above property to central cross.<\/p>

12\/05\/2022 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53086","activity_ticket_id":"50775","ticket_reference":"HDT51856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Freezer draw compartment has a crack in it","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 48 Newman Street ","cs_id":"2038","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2038","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/22","activity_end":"2022-05-23 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62465","activity_notes":"Freezer draw compartment has a crack in itAttending after 11am on Monday 23rd May ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 15:55 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 12:38 (travis)<\/b>Details taken of freezer compartment door.<\/p>

16\/05\/2022 14:26 (jane)<\/b>Door freezer compartment on order - 7 days lead-time <\/p>

20\/05\/2022 12:05 (jane)<\/b>Requested access for Monday morning 23rd May <\/p>

20\/05\/2022 14:07 (jane)<\/b>Attending after 11am on Monday 23rd May <\/p>

23\/05\/2022 12:53 (travis)<\/b>Freezer compartment door replacement.<\/p>

23\/05\/2022 14:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53087","activity_ticket_id":"50776","ticket_reference":"HDT51857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water in the apartment and leaking radiator - FOR TODAY ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1077","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1077","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/22","activity_end":"2022-05-13 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62466","activity_notes":"No hot water in the apartment and leaking radiator - FOR TODAY No hot water in apartment - 16 little newport street - has been an ongoing issue for sometime - engineer to attend and investigate.There is also a leaking radiator in the apartment sometimes - can see the paint has come off the wall behind the radiator but is not currently leakingReported By:Yijae Kim - 16 Little Newport Street07380 481 434lisaeejae@gmail.com ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2022 09:58 (System)<\/b>Ticket Created<\/p>

13\/05\/2022 20:40 (michaelk)<\/b>Attended site to investigate boiler fault and radiator leak. Re-pressurised boiler and put the boiler into a venting cycle leaving it operational. Tightened radiator joints in the hallway and left fully operational. 2 hrs labour 95<\/p>

16\/05\/2022 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53088","activity_ticket_id":"50777","ticket_reference":"HDT51858","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Phase C - It looks like the lighting etc for USML entrance has been added to the circuits for Sch 2 17 SP. It needs to be separated. See attached circuit chart for LLDB3.","ticket_address_1":"Upper St Martins Lane\/17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Upper St Martins Lane\/17 Slingsby Place ","cs_id":"2039","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2039","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/22","activity_end":"2022-05-13 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62467","activity_notes":"Phase C - It looks like the lighting etc for USML entrance has been added to the circuits for Sch 2 17 SP. It needs to be separated. See attached circuit chart for LLDB3.","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2022 10:28 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53089","activity_ticket_id":"50778","ticket_reference":"HDT51859","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Need the circuits checked a to excel spreadsheet ","ticket_address_1":"143 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"143 Long Acre ","cs_id":"2040","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/22","activity_end":"2022-05-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62468","activity_notes":"Need the circuits checked a to excel spreadsheet ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2022 10:30 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 16:49 (roy)<\/b>With Alan<\/p>

13\/06\/2022 06:46 (alan)<\/b>Check circuits and report back to Jane M<\/p>

13\/06\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>

14\/07\/2022 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/07\/2022 11:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53090","activity_ticket_id":"50779","ticket_reference":"HDT51860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14887 - Replacement light fittings","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/22","activity_end":"2022-05-13 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62469","activity_notes":"Replacement light fittings to LED as to our quotation ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 10:03 (alan)<\/b>Quoted works <\/p>

08\/06\/2022 10:03 (alan)<\/b>Quoted works <\/p>

08\/06\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>

09\/06\/2022 10:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2022 07:12 (alan)<\/b>Quoted works <\/p>

27\/06\/2022 10:53 (alan)<\/b>Complete quoted works<\/p>

28\/06\/2022 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53091","activity_ticket_id":"50780","ticket_reference":"HDT51861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To inspect bathroom extractor fan - FOR MONDAY 16TH MAY - Keys for access ","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/22","activity_end":"2022-05-13 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62470","activity_notes":"To inspect bathroom extractor fan - FOR MONDAY 16TH MAY - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2022 12:31 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 09:11 (alan)<\/b>Look at extractor fans in bathrooms Found extractor fan in ensuite bathroom not to be working and extractor fan in main bathroom to be noisyQuote to follow to replace both extractor fans <\/p>

16\/05\/2022 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53092","activity_ticket_id":"50763","ticket_reference":"HDT51844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water leak coming through the roof ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/22","activity_end":"2022-05-13 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62471","activity_notes":"Water leak coming through the roof This is just a small drip at present and have put some buckets in place overnight.Can you please arrange for a contractor to attend today between 09.30 17.30Office : Georgina Capel Associates ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2022 09:13 (System)<\/b>Ticket Created<\/p>

12\/05\/2022 14:49 (dan)<\/b>To return Friday to make access<\/p>

13\/05\/2022 13:38 (travis)<\/b>Roof works with Danny <\/p>

13\/05\/2022 14:28 (dan)<\/b>Opened and inspected internal box gutters, carried out repairs to tiled roof\/flashings<\/p>

13\/05\/2022 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53093","activity_ticket_id":"50781","ticket_reference":"HDT51862","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Overflow Issue - FOR TUESDAY 17TH MAY - TENANT WILL GIVE ACCESS BETWEEN 8:30 AND 9AM ","ticket_address_1":"Flat C","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"2005","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2005","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/05\/22","activity_end":"2022-05-17 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62472","activity_notes":"Overflow Issue - FOR TUESDAY 17TH MAY - TENANT WILL GIVE ACCESS BETWEEN 8:30 AND 9AM Can someone attend To investigate the overflow issue at flat C please? They temporarily connected to a hose but the lady has now arrived back and we need to find out the cause and costs please","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2022 15:04 (System)<\/b>Ticket Created<\/p>

17\/05\/2022 15:23 (dan)<\/b>Overflow was being cause by ensuite cistern but has since been rectified<\/p>

17\/05\/2022 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53094","activity_ticket_id":"50782","ticket_reference":"HDT51863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Signage ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/22","activity_end":"2022-05-16 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62473","activity_notes":"Could we have Travis attend and remove the Mapp signage and replace with CBRE signage inside the lift here pleasePlease send photos when this has been completed ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 08:55 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 10:07 (travis)<\/b>Affix new signage.<\/p>

16\/05\/2022 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53095","activity_ticket_id":"50783","ticket_reference":"HDT51864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Major leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2A Gerrard Place ","cs_id":"1871","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1871","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/22","activity_end":"2022-05-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62474","activity_notes":"Emergency call-out - Major leak Description: Water is leaking from the basement ceiling, flooding basement with water. Caller not sure if it is waste water or clean. ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2022 08:59 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53096","activity_ticket_id":"50784","ticket_reference":"HDT51865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - water pressure is issue - no water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1980","cs_address_2":"22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1980","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/22","activity_end":"2022-05-16 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62475","activity_notes":"Emergency call-out - water pressure is issue - no water ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2022 09:07 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53097","activity_ticket_id":"50786","ticket_reference":"HDT51867","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The macerator is not working so the shower is not draining away - urgent for today ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/05\/22","activity_end":"2022-05-16 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62476","activity_notes":"The macerator is not working so the shower is not draining away - urgent for today ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 09:18 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 15:42 (dan)<\/b>Checked for power and blockage (ok) unable to service unit so will quote to replace<\/p>

16\/05\/2022 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53098","activity_ticket_id":"50787","ticket_reference":"HDT51868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT51866 Follow-Up- Boiler shut down - keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/22","activity_end":"2022-05-16 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62477","activity_notes":"HDT51866 Follow-Up - boiler shut down - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 16:16 (michaelk)<\/b>Attended site to investigate boiler failure. The boiler was drained down and the expansion vessel was recharged. I have tried to clear blockages from the pipework and heat exchanger however this hasn't worked. The boiler has been quoted for replacement. 2hrs labour 95<\/p>

16\/05\/2022 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53099","activity_ticket_id":"50785","ticket_reference":"HDT51866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - No heating or hot water ","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/22","activity_end":"2022-05-16 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62478","activity_notes":"Emergency call-out - No heating or hot water ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2022 09:13 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53100","activity_ticket_id":"50788","ticket_reference":"HDT51869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14929 - Replacement extractor fans in both bathrooms ","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/22","activity_end":"2022-05-16 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62479","activity_notes":"Replacement extractor fans in both bathrooms ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 11:34 (alan)<\/b>Quoted works <\/p>

17\/05\/2022 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53101","activity_ticket_id":"50720","ticket_reference":"HDT51801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration to bedroom where mould and damp have returned ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/06\/22","activity_end":"2022-06-16 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62480","activity_notes":"Stain block damp in bedroom (Alan completed)booked for 16th ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2022 13:36 (System)<\/b>Ticket Created<\/p>

06\/05\/2022 13:39 (sandra)<\/b>booked for 11th at 8am <\/p>

16\/05\/2022 06:37 (alan)<\/b>Stain block damp Dean yo return Monday to repaint <\/p>

20\/05\/2022 10:50 (jane)<\/b>Arranging for the decorator to return on Tuesday 24th May <\/p>

10\/06\/2022 09:52 (sandra)<\/b>The tenant from 6a Goodwins has confirmed for Thursday the 16th. Please confirm the arrival time. <\/p>

27\/06\/2022 08:50 (dean)<\/b>Done 220.00<\/p>

27\/06\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53102","activity_ticket_id":"50789","ticket_reference":"HDT51870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Missing window restrictor (for 1 window) ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 48 Newman Street","cs_id":"2041","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2041","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/22","activity_end":"2022-05-23 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62481","activity_notes":"Missing window restrictor (for 1 window) Sagiv Sabbo - Maintenance Manager07958 230 412sagiv@staykula.com Travis this is the same guy you are meeting to look at the fridge freezer, he might be able to get you access here also today Attending after 11am on Monday 23rd May ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 11:56 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 13:38 (jane)<\/b>2 x window stays on order <\/p>

20\/05\/2022 12:05 (jane)<\/b>Requested access for Monday morning 23rd May <\/p>

20\/05\/2022 14:08 (jane)<\/b>Attending after 11am on Monday 23rd May <\/p>

23\/05\/2022 12:54 (travis)<\/b>Window restrictors replacement X3 restrictors.<\/p>

23\/05\/2022 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53103","activity_ticket_id":"50790","ticket_reference":"HDT51871","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate door-Ground Floor (next to the Lift)","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/22","activity_end":"2022-05-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62482","activity_notes":"Reinstate door-Ground Floor (next to the Lift)","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 12:00 (System)<\/b>Ticket Created<\/p>

16\/05\/2022 14:25 (travis)<\/b>Repairs to hinges and double doors.<\/p>

16\/05\/2022 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53104","activity_ticket_id":"50791","ticket_reference":"HDT51872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For Tuesday between 9-11am the tenant has reported the lights are not working in kitchen and living room area","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/22","activity_end":"2022-05-17 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62483","activity_notes":"For Tuesday between 9-11am the tenant has reported the lights are not working in kitchen and living room area","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 13:17 (System)<\/b>Ticket Created<\/p>

17\/05\/2022 11:18 (alan)<\/b>Replace 6 blown lamps and replace faulty switch for under cupboard lights in kitchen <\/p>

17\/05\/2022 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53105","activity_ticket_id":"50792","ticket_reference":"HDT51873","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To investigate leak and boiler (been leaked on ) FOR TUESDAY MORNING ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/05\/22","activity_end":"2022-05-17 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62484","activity_notes":"To investigate leak and boiler (been leaked on ) FOR TUESDAY MORNING ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2022 14:33 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 08:06 (michaelk)<\/b>Investigated leaking condense caused by drainage pipe. We will return to site to re-run the condense and to install an air break to prevent any future internal leaks. 2hrs labour 95<\/p>

18\/05\/2022 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53106","activity_ticket_id":"50792","ticket_reference":"HDT51873","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To investigate leak and boiler (been leaked on ) FOR TUESDAY MORNING ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/22","activity_end":"2022-05-17 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62485","activity_notes":"To investigate leak and boiler (been leaked on ) FOR TUESDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 14:33 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 08:06 (michaelk)<\/b>Investigated leaking condense caused by drainage pipe. We will return to site to re-run the condense and to install an air break to prevent any future internal leaks. 2hrs labour 95<\/p>

18\/05\/2022 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53107","activity_ticket_id":"50793","ticket_reference":"HDT51874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement toilet to be cleaned, clear all debris and cover hole - FOR TUESDAY MORNING ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/22","activity_end":"2022-05-17 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62486","activity_notes":"Basement toilet to be cleaned, clear all debris and cover hole - FOR TUESDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 15:32 (System)<\/b>Ticket Created<\/p>

17\/05\/2022 10:00 (travis)<\/b>Temp ceiling repair,Remove all flaking paint in both toilets and hallway,Clear away all rubbish and clean to a usable condition.<\/p>

17\/05\/2022 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53108","activity_ticket_id":"50794","ticket_reference":"HDT51875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make the electrics on the terrace safe TUESDAY BETWEEN 1 AND 3PM - Tenant will be home ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/22","activity_end":"2022-05-17 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62487","activity_notes":"To make the electrics on the terrace safe TUESDAY BETWEEN 1 AND 3PM - Tenant will be home As discussed we need evidence of the works before and after and a video you explaining to the tenant electrics were unsafe.Please can you take pictures of electrics:- 1)as they are before you start any works2)after you have completed works 3)after works are completed please take a video to talking to the tenant to ensure he is aware the electric were not safe (accordingly to uk standard regulations.) and they are now safe and he should not under any circumstances turn the power on; of that particular lead ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2022 15:45 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 09:12 (alan)<\/b>Report emailed to office <\/p>

18\/05\/2022 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53109","activity_ticket_id":"50795","ticket_reference":"HDT51876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14932 - Replacement boiler - Glow worm energy 25C option ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/22","activity_end":"2022-05-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62488","activity_notes":"Replacement boilerGlow worm energy 25C ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 14:52 (jane)<\/b>Fitting new boiler on Thursday 19th May <\/p>

20\/05\/2022 07:43 (michaelk)<\/b>Attended site to replace combination boiler as quoted. Completed work and left fully operational. <\/p>

20\/05\/2022 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53110","activity_ticket_id":"50796","ticket_reference":"HDT51877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/22","activity_end":"2022-05-17 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62489","activity_notes":"No hot water there is not hot water, runs for 10 second then goes col. Own keys will be needed - keys can be collected from Central Cross, for the main door and the flat door. ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 11:03 (System)<\/b>Ticket Created<\/p>

17\/05\/2022 14:53 (jane)<\/b>Made temporary repairs, ordered new parts for the manifold <\/p>

18\/05\/2022 08:09 (michaelk)<\/b>Attended site and found the boiler low on pressure, re-pressurised boiler room allow hot water to function again. Inspected manifold for leaks and would recommend all the manifold connections to be changed. All the connection seals have sign of leakage due to the seals wearing. We have made temporary seals and have ordered replacements. 3hrs labour 140.<\/p>

20\/05\/2022 15:53 (jane)<\/b>Requested access for Friday morning 27th May <\/p>

30\/05\/2022 14:30 (michaelk)<\/b>Attended site to draindown heating and replace all manifold flow and return connections. Replaced all 12mm pipe connections and left fully operational. 3hrs labour plus parts 178 ex vat.<\/p>

30\/05\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53111","activity_ticket_id":"50797","ticket_reference":"HDT51878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There's a gap between the railing and the ground that need to be cover up with wire mesh.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/22","activity_end":"2022-05-17 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62490","activity_notes":"There's a gap between the railing and the ground that need to be cover up with wire mesh.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 12:57 (System)<\/b>Ticket Created<\/p>

17\/05\/2022 14:36 (travis)<\/b>Main gate works,Make and fit metal gauze to bottom of gate to prevent litter blowing down to basement area.<\/p>

17\/05\/2022 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53112","activity_ticket_id":"50798","ticket_reference":"HDT51879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak at 36 Wellington Street. This comes from the upstairs flat (apartment 1, 2 or 3) into the commercial unit","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/05\/22","activity_end":"2022-05-17 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62491","activity_notes":"Leak at 36 Wellington Street. This comes from the upstairs flat (apartment 1, 2 or 3) into the commercial unit","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 13:08 (System)<\/b>Ticket Created<\/p>

17\/05\/2022 15:22 (dan)<\/b>Carried out inspection of flats, cause of leak I suspect is faulty bath screen flat 1, quote provided<\/p>

17\/05\/2022 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53113","activity_ticket_id":"50799","ticket_reference":"HDT51880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14589 - Push-lock eyebolts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/05\/22","activity_end":"2022-05-17 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62492","activity_notes":"Push-lock eyebolts","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2022 15:22 (jane)<\/b>Waiting on a date from Height Safe <\/p>

01\/06\/2022 10:00 (sandra)<\/b>on order <\/p>

10\/06\/2022 10:26 (sandra)<\/b>Is this for the supply of a eyebolt?If so this is booked for 24\/06\/2022.<\/p>

01\/07\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53114","activity_ticket_id":"50800","ticket_reference":"HDT51881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water pressure issue to the shower ","ticket_address_1":"Flat 3","ticket_address_2":"122 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1847","cs_address_2":"122 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5ER","ticket_client_site":"1847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/22","activity_end":"2022-05-17 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62493","activity_notes":"Water pressure issue to the shower The water pressure in the shower in the bathroom has become very weak, water no longer comes out of the whole shower head. Water pressure in other taps is all ok. It is only the shower. ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 14:23 (System)<\/b>Ticket Created<\/p>

19\/05\/2022 09:38 (jane)<\/b>Flat 3 -Nassau House - Water Pressure issue- Between 1 - 2pm - FOR FIRDAY 20TH <\/p>

23\/05\/2022 21:18 (michaelk)<\/b>Attended site to investigate shower water pressure. Found water pressure low accross the whole flat. A quote to install a mains water pump has been sent.<\/p>

24\/05\/2022 12:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53115","activity_ticket_id":"50801","ticket_reference":"HDT51882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blind issue ","ticket_address_1":"Flat 3","ticket_address_2":"122 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1847","cs_address_2":"122 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5ER","ticket_client_site":"1847","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/22","activity_end":"2022-05-17 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62494","activity_notes":"Blind issue Blind in the smaller bedroom has come down again. I assure you I am not using excessive force, this blind in particular just seems very weak, and consistently falls down. I think the sill is very crumbly. I am sorry it comes down so often, but it is very frustrating for me too! No other blinds come down in the flat so I dont know why this one does! (Travis awaiting access)","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 14:25 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 10:40 (travis)<\/b>Fitment of blind using new fixings.<\/p>

18\/05\/2022 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53116","activity_ticket_id":"50802","ticket_reference":"HDT51883","ticket_client":"2108","client_name":"Forty Group","ticket_title":"There\u00e2\u20ac\u2122s leaks in the men\u00e2\u20ac\u2122s toilet by restructure office and the Urinal is over flowing in the ground floor toilet in the reception area ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/05\/22","activity_end":"2022-05-17 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62495","activity_notes":"Theres leaks in the mens toilet by restructure office and the Urinal is over flowing in the ground floor toilet in the reception area FOR WEDNESDAY AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 14:28 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 15:24 (dan)<\/b>Cleaned urinal pipework of blockages in 1st and grnd for gents toilets<\/p>

18\/05\/2022 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53117","activity_ticket_id":"50803","ticket_reference":"HDT51884","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/14934 - Changing the condense from the boiler to the stack ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/22","activity_end":"2022-05-18 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62496","activity_notes":"Changing the condense from the boiler to the stack Please can we proceed with these works. Please book them in from 9am tomorrow morning.","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 08:04 (michaelk)<\/b>Attended site to investigate drainage backing up through boiler condense. We have decided to re-run condense from the boiler to the stack, due to the the pipework leaking when pressurised. We will give an air break at the stack connection to avoid any future internal leaks. 2hrs labour 95<\/p>

18\/05\/2022 14:52 (dan)<\/b>Quoted works to stack<\/p>

18\/05\/2022 15:03 (jane)<\/b>(Ticket Closed)<\/p>

18\/05\/2022 16:09 (michaelk)<\/b>Attended site to complete quoted work. Replaced condense pipework adding an air break to prevent back filling to the boiler. Total 245 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53118","activity_ticket_id":"50803","ticket_reference":"HDT51884","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"JH\/JH\/14934 - Changing the condense from the boiler to the stack ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/05\/22","activity_end":"2022-05-18 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62497","activity_notes":"Changing the condense from the boiler to the stack Please can we proceed with these works. Please book them in from 9am tomorrow morning.","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 08:04 (michaelk)<\/b>Attended site to investigate drainage backing up through boiler condense. We have decided to re-run condense from the boiler to the stack, due to the the pipework leaking when pressurised. We will give an air break at the stack connection to avoid any future internal leaks. 2hrs labour 95<\/p>

18\/05\/2022 14:52 (dan)<\/b>Quoted works to stack<\/p>

18\/05\/2022 15:03 (jane)<\/b>(Ticket Closed)<\/p>

18\/05\/2022 16:09 (michaelk)<\/b>Attended site to complete quoted work. Replaced condense pipework adding an air break to prevent back filling to the boiler. Total 245 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53119","activity_ticket_id":"50804","ticket_reference":"HDT51885","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Flat F - Blocked kitchen sink - for tomorrow between 8 and 9am see notes below ","ticket_address_1":"Flat F, 23-26 Great James Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat F","cs_id":"2044","cs_address_2":"23-26 Great James Street","cs_town":"London","cs_postcode":"WC1N 3HB","ticket_client_site":"2044","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"18\/05\/22","activity_end":"2022-05-18 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62498","activity_notes":"Between 8-9am please can I book the plumber to visit flat F. The kitchen sink is blocked. Reddan conducted a systems flush several months ago when Flat A blocked up. Are these related? Or is this an issue from the major works happening at the property.I await his report following tomorrows visit.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 14:34 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 14:53 (dan)<\/b>Unable to clear blockage due to acid usage<\/p>

18\/05\/2022 14:53 (dan)<\/b>Unable to clear blockage due to acid usage<\/p>

18\/05\/2022 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53120","activity_ticket_id":"50805","ticket_reference":"HDT51886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"New leak started, can you arrange for engineer to investigate Wednesday 18th between 11am-3pm","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/22","activity_end":"2022-05-18 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62499","activity_notes":"New leak started, can you arrange for engineer to investigate Wednesday 18th between 11am-3pm","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 14:41 (System)<\/b>Ticket Created<\/p>

19\/05\/2022 08:42 (roy)<\/b>Seek leak in flat 5 into flat 4.Ran water test in kitchen but no leaks found.Got keys and inspected roof but near immaculate roof.Checked gulley and did find possible couple of faults, ie pointing, but I do not believe caused the problem but should be dealt with.I believe a very large area but only one outlet and following heavy downpours may cause water levels to rise.No evidence of rain leak in flat 5 <\/p>

19\/05\/2022 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53121","activity_ticket_id":"50806","ticket_reference":"HDT51887","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move ballet barre etc from above and taken to Langley Street - By end of this week - TO BE INVOICED TO MERCERS COMPANY DIRECT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/22","activity_end":"2022-06-01 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62500","activity_notes":"Hi Travis, can you speak to Alan or Roy about this job To remove ballet Barre etc from above and taken to Langley Street by the end of the week Bearing in mind that the access to the basement from OBY will close next week (23rd), we might want to have the barre brought up this week and put into storage in Pineapples space on Langley Street? (they have cleared space and it is accessible via the black doors on Langley Street). We will need it brought out on the evening of Wednesday 1st June and set up in the same space in front of the Pineapple shop as before for the two bank holidays and weekend. It should be removed on the morning of Monday 6th June and stored in Pineapples storage space on Langley StreetPineapple would like to use the Ballet Barre over the Jubilee weekend and Bank holidays.Bearing in mind that the access to the basement from OBY will close next week (23rd), we might want to have the barre brought up this week and put into storage in Pineapples space on Langley Street? (they have cleared space and it is accessible via the black doors on Langley Street). We will need it brought out on the evening of Wednesday 1st June and set up in the same space in front of the Pineapple shop as before for the two bank holidays and weekend. It should be removed on the morning of Monday 6th June and stored in Pineapples storage space on Langley Street","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 15:33 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 13:13 (travis)<\/b>Move dance equipment from basement to pineapple dance studios.<\/p>

01\/06\/2022 15:53 (travis)<\/b>Move and assembly of ballet bar.<\/p>

09\/06\/2022 15:39 (travis)<\/b>Ballerina Barre moved into storage.<\/p>

09\/06\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53122","activity_ticket_id":"50807","ticket_reference":"HDT51888","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out compliance testing minus PAT testing ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/22","activity_end":"2022-05-19 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62501","activity_notes":"To carry out compliance testing minus PAT testing Can you do this Thursday also Mike, thanks ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2022 16:02 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 11:29 (jane)<\/b>For Thursday 19th May <\/p>

20\/05\/2022 07:46 (michaelk)<\/b>Completed maintenance checks and gas cert only. 85<\/p>

20\/05\/2022 12:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53123","activity_ticket_id":"50808","ticket_reference":"HDT51889","ticket_client":"2016","client_name":"Mountstone Partners Ltd ","ticket_title":"AM\/JH\/14936 - Five yearly fixed wiring test and inspection ","ticket_address_1":"First Floor Office","ticket_address_2":"27 Beak Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9RU","cs_address_1":"First Floor Office","cs_id":"2043","cs_address_2":"27 Beak Street","cs_town":"London","cs_postcode":"W1F 9RU","ticket_client_site":"2043","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/22","activity_end":"2022-06-22 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62502","activity_notes":"Five yearly fixed wiring test and inspection 08:30am on Wednesday 22nd June is fine and CBRE have confirmed, see below. CBRE have let the security team know you will be going in and you can collect the keys from them at 2nd Floor Kingly Court.","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 10:04 (jane)<\/b>Provisionally booked for Tuesday morning 24th May <\/p>

18\/05\/2022 12:57 (jane)<\/b>Waiting on a date from the client as to their email copy below:(Ive checked with CBRE and because of the current work being undertaken Tuesday isnt going to work. I am waiting to hear back from CBRE with dates) <\/p>

08\/06\/2022 15:07 (jane)<\/b>08:30am on Wednesday 22nd June is fine and CBRE have confirmed, see below. CBRE have let the security team know you will be going in and you can collect the keys from them at 2nd Floor Kingly Court<\/p>

23\/06\/2022 07:37 (alan)<\/b>Electrical inspection <\/p>

23\/06\/2022 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53124","activity_ticket_id":"50809","ticket_reference":"HDT51890","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Order 2 x FB14 padlocks for the bollards as there are now 2 missing","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/22","activity_end":"2022-05-18 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62503","activity_notes":"Order 2 x FB14 padlocks for the bollards as there are now 2 missing","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 08:45 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 09:50 (alan)<\/b>Padlocks order due in Monday <\/p>

18\/05\/2022 10:20 (jane)<\/b>Padlocks are due in on Monday 23rd May <\/p>

28\/05\/2022 06:40 (alan)<\/b>Pick up 4 FB14 Locks and drop off to security<\/p>

30\/05\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53125","activity_ticket_id":"50810","ticket_reference":"HDT51891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove waste bags ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/05\/22","activity_end":"2022-05-18 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62504","activity_notes":"Remove waste bags To remove & dispose waste bags left outside the Flat","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 08:56 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 10:43 (travis)<\/b>Removal of rubbish.<\/p>

18\/05\/2022 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53126","activity_ticket_id":"50811","ticket_reference":"HDT51892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with middle wardrobe - Tenant home on FRIDAY MORNING ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/22","activity_end":"2022-06-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62505","activity_notes":"Issue with middle wardrobe - Wednesday 15th at 9.30 am Door mechanism of my middle wardrobe. The mechanism that pushes the door to open got stuck. ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 09:00 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 14:35 (travis)<\/b>Attended and found soft close door stops are beyond repair,will return and fit once replacement parts are delivered.<\/p>

20\/05\/2022 15:17 (jane)<\/b>Cabinet furniture on order - expected 14th June - special order <\/p>

09\/06\/2022 14:30 (sandra)<\/b>. Please attend at 9.30am. Tenant is in for access.Thanks<\/p>

14\/06\/2022 11:08 (sandra)<\/b>wednesday 15th<\/p>

15\/06\/2022 10:03 (travis)<\/b>X2 wardrobe door soft closers fitted.<\/p>

15\/06\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53127","activity_ticket_id":"50712","ticket_reference":"HDT51793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14909 - Replacement shower door and kitchen sink tap","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/05\/22","activity_end":"2022-05-20 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62506","activity_notes":"Replacement shower door and kitchen sink tap FOR FRIDAY MORNING ALSO BEEFORE OR AFTEER FLAT 5, EXETER MANSIONS, TO HELP DANNY WITH SHOWER DOOR","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2022 14:41 (jane)<\/b>Tap on order <\/p>

06\/05\/2022 16:07 (sandra)<\/b>part order received. awaiting shower door <\/p>

17\/05\/2022 10:27 (jane)<\/b>Received both parts, requested access for Thursday morning 19th May <\/p>

17\/05\/2022 14:47 (jane)<\/b>Re-booking for Friday morning 20th May <\/p>

20\/05\/2022 11:48 (travis)<\/b>Moving screen to 4th floor,Waiting for existing to be removed,Disposal of old screen and all packaging,frame ect to tear of office.<\/p>

20\/05\/2022 15:20 (dan)<\/b>Replaced shower enclosure and sink tap<\/p>

20\/05\/2022 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53128","activity_ticket_id":"50812","ticket_reference":"HDT51893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top Floor Office - To check on the electrics\/socket","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/22","activity_end":"2022-05-18 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62507","activity_notes":"Top Floor Office - to check on the electrics\/socket","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 10:43 (System)<\/b>Ticket Created<\/p>

18\/05\/2022 11:42 (alan)<\/b>There is no power due to EDF removing there incoming fuse Reported back to Lilian <\/p>

18\/05\/2022 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53129","activity_ticket_id":"50813","ticket_reference":"HDT51894","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To fix the broken roof ","ticket_address_1":"189 Piccadilly ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"189 Piccadilly ","cs_id":"1658","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1658","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/05\/22","activity_end":"2022-05-18 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62508","activity_notes":"To fix the broken roof The keys will be at the agent across the road.Hanover Green Retail LLP Chartered SurveyorsSackville House 40 Piccadilly London W1J 0DRPicture to follow ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 14:08 (System)<\/b>Ticket Created<\/p>

26\/05\/2022 13:33 (travis)<\/b>New transparent roof sheets fitted to roof.<\/p>

26\/05\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53130","activity_ticket_id":"50814","ticket_reference":"HDT51895","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ice machine servicing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/22","activity_end":"2022-05-18 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62509","activity_notes":"Ice machine servicing The large GF Ice machine within the kitchen has been out of use for 2 years. Need to bring it back into service. Before that happens, it will need a full PAT test electrical inspection and all plumbing connections checked. Please can you assist","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 15:47 (System)<\/b>Ticket Created<\/p>

19\/05\/2022 12:44 (alan)<\/b>Check ice machine test and leave working <\/p>

20\/05\/2022 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53131","activity_ticket_id":"50815","ticket_reference":"HDT51896","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To turn hot water down on boiler\/immersion - FOR FRIDAY AFTERNOON ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/22","activity_end":"2022-05-18 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62510","activity_notes":"To turn hot water down on boiler\/immersion - FOR FRIDAY AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2022 15:56 (System)<\/b>Ticket Created<\/p>

23\/05\/2022 21:12 (michaelk)<\/b>Attended site to investigate hot water temperature fault. Traced issue to the hws 3 port valve, which wouldn't allow us to adjust manually. The 3 port valve would drive and there were signs of gland leakage. A replacement valve, actuator and sensor will be quoted for. 2hrs labour 95<\/p>

24\/05\/2022 12:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53132","activity_ticket_id":"50816","ticket_reference":"HDT51897","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd Floor Office - To relocate data point in wall and double socket leaving ready for acoustic panels to be installed ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/05\/22","activity_end":"2022-05-19 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62511","activity_notes":"3rd Floor Office - To relocate data point in wall and double socket leaving ready for acoustic panels to be installed ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2022 09:17 (System)<\/b>Ticket Created<\/p>

19\/05\/2022 12:44 (alan)<\/b>Relocate data point and socket in 3rd floor office <\/p>

19\/05\/2022 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53133","activity_ticket_id":"50817","ticket_reference":"HDT51898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water supply in the office building ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/05\/22","activity_end":"2022-05-19 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62512","activity_notes":"No water supply in the office building ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2022 09:41 (System)<\/b>Ticket Created<\/p>

19\/05\/2022 10:08 (alan)<\/b>Found water to be isolated as stopcock switched back on checked and left to water water working<\/p>

19\/05\/2022 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53134","activity_ticket_id":"50818","ticket_reference":"HDT51899","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":" 2nd floor toilet block (3rd cubicle along) door lock issue - FOR MONDAY 23rd May ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/22","activity_end":"2022-05-23 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62513","activity_notes":" 2nd floor toilet block (3rd cubicle along) door lock issue - FOR MONDAY 23rd May the door wont open again? - the lock issue has not been resolved. Can you ask Travis to pop back in to take another look and advise a solution?","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2022 10:26 (System)<\/b>Ticket Created<\/p>

23\/05\/2022 10:26 (travis)<\/b>Replacement of circlip in toilet door lock.<\/p>

23\/05\/2022 10:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53135","activity_ticket_id":"50675","ticket_reference":"HDT51756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14879 - skylight repairs ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/22","activity_end":"2022-05-19 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62514","activity_notes":"skylight repairs ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2022 10:56 (sandra)<\/b>booked 19th may <\/p>

19\/05\/2022 13:54 (roy)<\/b>Give access.<\/p>

20\/05\/2022 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53136","activity_ticket_id":"50819","ticket_reference":"HDT51900","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sewage smell","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/22","activity_end":"2022-05-19 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62515","activity_notes":"Sewage smellAs there is a bad smell coming in the hallway, might be a blocked stack? Could you investigate please","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2022 11:04 (System)<\/b>Ticket Created<\/p>

19\/05\/2022 13:56 (roy)<\/b>Absolutely no smells in building.Checked all access cupboards and panels and checked all floors.No smells.Scaffolding up at front and rear of building.Was painters using chemicals??<\/p>

19\/05\/2022 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53137","activity_ticket_id":"50820","ticket_reference":"HDT51901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from under the kitchen sink pipe - TENANT HOME FOR ACCESS AT 8AM ON MONDAY 23RD MAY - MUST STICK TO TIME AS TENANT NEEDS TO LEAVE FOR WORK ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/05\/22","activity_end":"2022-05-23 08:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62516","activity_notes":"Leak from under the kitchen sink pipe - TENANT HOME FOR ACCESS AT 8AM ON MONDAY 23RD MAY - MUST STICK TO TIME AS TENANT NEEDS TO LEAVE FOR WORK ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2022 11:42 (System)<\/b>Ticket Created<\/p>

23\/05\/2022 10:25 (dan)<\/b>Repaired trap\/waste pipe<\/p>

23\/05\/2022 10:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53138","activity_ticket_id":"50732","ticket_reference":"HDT51813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14889 - 1st and 2nd floors only - Full service of 11No air handling units to office space ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/05\/22","activity_end":"2022-05-19 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62517","activity_notes":"Full service of 11No air handling units to office space 1st and 2nd floors only ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2022 10:22 (jane)<\/b>Requested access for Monday 23rd May <\/p>

19\/05\/2022 14:04 (jane)<\/b>Attending on Monday 23rd May <\/p>

30\/05\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53139","activity_ticket_id":"50821","ticket_reference":"HDT51902","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Block 5, 2nd floor - Investigation works to Bib tap - FOR MONDAY 23RD MAY ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place ","cs_id":"1258","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1258","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/22","activity_end":"2022-05-23 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62518","activity_notes":"Block 5, 2nd floor - Investigation works to Bib tap - FOR MONDAY 23RD MAY ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2022 15:36 (System)<\/b>Ticket Created<\/p>

23\/05\/2022 14:40 (michaelk)<\/b>Attended site to investigate 2nd floor outside bib yap which isn't working. Traced pipework into the 2nd floor mechanical riser, where it appears that the original pipework has been cut out. A quote to replace the pipework will be submitted. 2hrs labour 95<\/p>

24\/05\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53140","activity_ticket_id":"50822","ticket_reference":"HDT51903","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - leak ","ticket_address_1":"13a Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/22","activity_end":"2022-05-20 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62519","activity_notes":"Emergency call-out - leak Description: They have water leaking through their ground floor commercial unit ceiling from the flat above. They have tried to make contact with the flat above but nobody is answering their door. ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 08:58 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 08:59 (jane)<\/b>(Ticket Closed)<\/p>

20\/05\/2022 09:28 (roy)<\/b>Leak into supermarket.Found tap left on and sink blocked in nail bar on 1st floor.Shut off water supply and cleaned up floor<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53141","activity_ticket_id":"50823","ticket_reference":"HDT51904","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Testing of hot water ","ticket_address_1":"14 Gerrard Street and 13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"14 Gerrard Street and 13a Macclesfield Street ","cs_id":"2046","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/22","activity_end":"2022-05-20 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62520","activity_notes":"Testing of hot water For a testing to be completed at the above site to check the following and adjust if required:Confirm that the hot water is supplied to the washrooms at between 50C-60C, within 1 minute. At the time of my visit, hot water temperatures only reached 44C, likely due to the supplying unit having been drained down.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 09:24 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 16:17 (michaelk)<\/b>Attended site to investigate tap temperatures to toilets in the communal hallway. I have increased the water heater temperature as this was found to be too low. Note; the water heater may have been reduced to prevent overheating due to the heater being scaled. I will submit a cost to replace the water heater. 2hrs labour 95<\/p>

08\/06\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53142","activity_ticket_id":"50824","ticket_reference":"HDT51905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check electrics in commercial unit following leak ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/22","activity_end":"2022-05-20 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62521","activity_notes":"To check electrics in commercial unit following leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 09:31 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:30 (alan)<\/b>Check electrical To lights and sockets following leak from unit above Disconnect and take down 4 fittings damage by leak, leave all over fittings working Quote to replace damaged fitting <\/p>

20\/05\/2022 11:30 (alan)<\/b>Check electrical To lights and sockets following leak from unit above Disconnect and take down 4 fittings damage by leak, leave all over fittings working Quote to replace damaged fitting <\/p>

20\/05\/2022 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53143","activity_ticket_id":"50825","ticket_reference":"HDT51906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement Office - Check electrics following leak ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/22","activity_end":"2022-05-20 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62522","activity_notes":"Basement Office - Check electrics following leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 09:34 (System)<\/b>Ticket Created<\/p>

25\/05\/2022 14:39 (alan)<\/b>Replace 3 faulty light fittings damage by leak from above <\/p>

25\/05\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53144","activity_ticket_id":"50826","ticket_reference":"HDT51907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14930 - To carry out electrical remedial works following electrical inspection","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/22","activity_end":"2022-05-20 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62523","activity_notes":"To carry out electrical remedial works following electrical inspection","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 13:57 (jane)<\/b>Scheduled for Wednesday\/Thursday 15th and 16th June <\/p>

20\/06\/2022 07:09 (alan)<\/b>Quoted works <\/p>

09\/08\/2022 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53145","activity_ticket_id":"50827","ticket_reference":"HDT51908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1588","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1588","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/05\/22","activity_end":"2022-05-20 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62524","activity_notes":"Oven not working Description: Oven no longer works on the oven setting (doesnt heat up, fan works) ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2022 10:06 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 10:35 (jane)<\/b>Tuesday, 24\/05, between 12pm and 4pm. <\/p>

20\/05\/2022 12:27 (jane)<\/b>Keys for access - Tuesday, 24\/05, between 12pm and 4pm.<\/p>

26\/05\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53146","activity_ticket_id":"50828","ticket_reference":"HDT51909","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"For Tuesday morning 24th May - Please report to Randall - Transfer items from Mercers Walk to Storage unit in Twickenham - Invoice Mercers Direct ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/22","activity_end":"2022-05-24 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62525","activity_notes":"For Tuesday morning 24th May - Please report to Randall - Transfer items from Mercers Walk to Storage unit in Twickenham Please can we arrange for the following to be picked up on Tuesday and delivered to Twickenham (address to be provided).-Giant deckchairs-Planters (please empty these and bin the contents apart from the bag of stones and yellow bucket as these may belong to Izabela)-Three cardboard boxes in the Planters photo-Clapperboard (in cupboard in OBY)-Autumn leaves and frames (in cupboard in OBY)I am wfh on Tuesday and will meet the van at the storage unit to help unload so please give them my number.Lynne - M: 07971 360 735Big Yellow Storage 1A Rugby Road Twickenham TW1 1DG","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 11:15 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:22 (jane)<\/b>Invoice Lynne Henderson Mercers Company, 6 Fredericks Place EC2R 8AB<\/p>

24\/05\/2022 14:49 (travis)<\/b>Collection and delivery of storage unit items <\/p>

24\/05\/2022 15:09 (dan)<\/b>Removal with travis<\/p>

24\/05\/2022 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53147","activity_ticket_id":"50827","ticket_reference":"HDT51908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1588","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1588","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/05\/22","activity_end":"2022-05-24 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62526","activity_notes":"Oven not working Danny can you give Repair Aid access on Tuesday 24th May please with keys - 12pm to 4pm ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2022 10:06 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 10:35 (jane)<\/b>Tuesday, 24\/05, between 12pm and 4pm. <\/p>

20\/05\/2022 12:27 (jane)<\/b>Keys for access - Tuesday, 24\/05, between 12pm and 4pm.<\/p>

26\/05\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53148","activity_ticket_id":"50829","ticket_reference":"HDT51910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom issue - urgent ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"20\/05\/22","activity_end":"2022-05-20 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62527","activity_notes":"Intercom issue - urgent ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2022 12:42 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 15:20 (jane)<\/b>Attending today <\/p>

23\/05\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 10:54 (jane)<\/b>Traced problem to a faulty lock release on the main entrance door, replace the faulty release <\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53149","activity_ticket_id":"50830","ticket_reference":"HDT51911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14939 - Replacement emergency light fittings ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/22","activity_end":"2022-05-20 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62528","activity_notes":"Replacement emergency light fittings ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 06:26 (alan)<\/b>Quoted works <\/p>

07\/06\/2022 13:19 (alan)<\/b>Complete quoted works <\/p>

07\/06\/2022 14:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53150","activity_ticket_id":"50831","ticket_reference":"HDT51912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To inspect and service the air con unit ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/05\/22","activity_end":"2022-05-20 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62529","activity_notes":"To inspect and service the air con unit ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2022 13:16 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 14:23 (jane)<\/b>Attending on Monday morning at 7:30am <\/p>

30\/05\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53151","activity_ticket_id":"50832","ticket_reference":"HDT51913","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked sink - for 3pm today ","ticket_address_1":"Flat B, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat B","cs_id":"1140","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"1140","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/05\/22","activity_end":"2022-05-20 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62530","activity_notes":"Blocked sink - for 3pm today ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 14:10 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 15:21 (dan)<\/b>Removed stuck plug, basin is damaged (cracked) waste needs replacing but basin may break<\/p>

20\/05\/2022 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53152","activity_ticket_id":"50833","ticket_reference":"HDT51914","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Rectory Park Community Centre - Water pressure issue ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/22","activity_end":"2022-07-19 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62531","activity_notes":"Rectory Park Community Centre - Water pressure issue Email to follow the details10th Wednesday August - 8 - 9am ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 16:07 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 10:29 (sandra)<\/b>booked for Friday 8,30.<\/p>

14\/06\/2022 11:39 (sandra)<\/b>I can see that the centre will be available Wednesday 27th, Friday 29th and the first week of August.Please let me know as soon as possible so other activities can be booked around the day<\/p>

14\/06\/2022 11:42 (sandra)<\/b>mike on holiday on the dates suggested. email for alternative dates <\/p>

16\/06\/2022 09:53 (sandra)<\/b>booked for 10th August at 9am Wednesday 10th has been marked and reserved,I will be here to open if Mike can call me 07490180263 when he arrives.<\/p>

13\/07\/2022 15:37 (sandra)<\/b>booked for 19th <\/p>

20\/07\/2022 08:14 (michaelk)<\/b>Attended site to investigate water pressure issues to nursery. Replaced non-return and pressure reducing valve which fed a balanced supply to all areas. Whilst on site we met a representative from the client who asked us to quote to replace 4 x basin mixer taps. 4hrs labour plus parts, total 267.30 ex vat.<\/p>

20\/07\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53153","activity_ticket_id":"50834","ticket_reference":"HDT51915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no electricity in the flat ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/05\/22","activity_end":"2022-05-23 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62532","activity_notes":"no electricity in the flat ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 09:07 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 14:02 (roy)<\/b>Visited flat but could find nothing wrong inside flat or outside electrical cupboard.Got access into shop unit but still no fault.Retirned with Michael but power but crossed polarity.Returned at 7 to give access to UK power networks No fault found but still no power in flat.Returned Tuesday morning and Alan checked but somehow power back on.Alan tested everything but found no faults anywhere.A few loose connections but nog sure if cause.Possibly external fault but Alan not sure<\/p>

24\/05\/2022 14:02 (roy)<\/b>Visited flat but could find nothing wrong inside flat or outside electrical cupboard.Got access into shop unit but still no fault.Retirned with Michael but power but crossed polarity.Returned at 7 to give access to UK power networks No fault found but still no power in flat.Returned Tuesday morning and Alan checked but somehow power back on.Alan tested everything but found no faults anywhere.A few loose connections but nog sure if cause.Possibly external fault but Alan not sure<\/p>

24\/05\/2022 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53154","activity_ticket_id":"50835","ticket_reference":"HDT51916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14942 - Replacement basin tap ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/22","activity_end":"2022-05-23 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62533","activity_notes":"Replacement basin tap ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2022 10:34 (sandra)<\/b>on order <\/p>

14\/06\/2022 11:43 (sandra)<\/b>(Placed On Hold) on hold as tenant doesnt want it fitted as yet <\/p>

31\/01\/2023 16:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53155","activity_ticket_id":"50836","ticket_reference":"HDT51917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lift car lights are not working ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/22","activity_end":"2022-05-23 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62534","activity_notes":"lift car lights are not working ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 12:51 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 10:23 (alan)<\/b>Repair loose connection on lift light and leave working <\/p>

24\/05\/2022 12:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53156","activity_ticket_id":"50837","ticket_reference":"HDT51918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictor needs replacing ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/22","activity_end":"2022-05-23 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62535","activity_notes":"window restrictor needs replacing Window restrictors next to flat 43. restrictor missing and need replacement.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 12:53 (System)<\/b>Ticket Created<\/p>

23\/05\/2022 13:43 (travis)<\/b>New window restrictors fitted to window at the right of 3.4, common area.<\/p>

23\/05\/2022 14:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53157","activity_ticket_id":"50838","ticket_reference":"HDT51919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair broken electrical sockets and remove any other electrical hazards.","ticket_address_1":"1 Gerrard Place\/9-10 Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Gerrard Place\/9-10 Horse & Dolphin ","cs_id":"1997","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1997","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/22","activity_end":"2022-05-23 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62536","activity_notes":"Repair broken electrical sockets and remove any other electrical hazards.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 12:54 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 10:17 (alan)<\/b>Replace broken socket Check all sockets in common parts and all sockets found to have nothing<\/p>

01\/06\/2022 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53158","activity_ticket_id":"50839","ticket_reference":"HDT51920","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leaking A\/C Unit ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/05\/22","activity_end":"2022-05-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62537","activity_notes":"Leaking A\/C Unit : air conditioning on the 3rd floor is leaking. - The Edge - one of the single units. - in the editing suit. ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2022 12:59 (System)<\/b>Ticket Created<\/p>

30\/05\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>

07\/06\/2022 14:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2022 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53159","activity_ticket_id":"50840","ticket_reference":"HDT51921","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"air con service ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/05\/22","activity_end":"2022-05-23 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62538","activity_notes":"air con service ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2022 13:04 (System)<\/b>Ticket Created<\/p>

10\/06\/2022 09:47 (sandra)<\/b>scheduled <\/p>

21\/06\/2022 09:24 (jane)<\/b>confirmed for Monday 27th starting at 8am Level Law , please make sure the provide dust sheet to cover areas while servicing. Please can the engineer come to 120 Long Acre at 07.45 to pick up access cards and keys, they will also need keys to access the condenser on the 4th floor Times might change depending how long it takes to service each unit Level Law, 1st 8am Stanford. 2nd 9.30am The Edge 3rd & 4th <\/p>

01\/07\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53160","activity_ticket_id":"50841","ticket_reference":"HDT51922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bad smell from bathroom ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1774","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1774","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/22","activity_end":"2022-05-23 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62539","activity_notes":"bad smell from bathroom - GET KEYS FOR OUTSIDE DOOR AND CALL LILIAN. CAN YOU GET THERE BEFORE 3PM TODAY As discussed, we have noticed a very bad smell coming from Flat 4 at 94 Shaftesbury Avenue. The initial investigation from our maintenance team is that its coming from the ensuite bedroom and probably from the enclosure on the wall and may be a dead pest smell rather than drainage, but we are unsure. Please can you arrange for someone to also investigate preferably today before the occupants arrive later today. Access code for the Flat 4 door is 4222* (STAR). ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2022 13:34 (System)<\/b>Ticket Created<\/p>

23\/05\/2022 14:19 (travis)<\/b>Cancelled by Lillian.<\/p>

23\/05\/2022 14:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53161","activity_ticket_id":"50842","ticket_reference":"HDT51923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrics and freezer parts","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/22","activity_end":"2022-05-23 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62540","activity_notes":"electrics and freezer partsCan you please arrange for Alan to check on the electrics and replace any faulty lamps.Please collect keys from me Also, can you please ask Alan to check on the Bosch Freezer in the pantry room. 2 compartments are cracked and need replacing. CAN YOU TAKE PICTURES AND DETAILS AND WE WILL ORDER ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 13:42 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 10:25 (alan)<\/b>Check all electrical Replace 2 faulty LED lights in kitchen and give details to office to order new draws for fridge and freezer <\/p>

24\/05\/2022 10:25 (alan)<\/b>Check all electrical Replace 2 faulty LED lights in kitchen and give details to office to order new draws for fridge and freezer <\/p>

25\/05\/2022 14:28 (jane)<\/b>Fridge and freezer drawers and shelves on order <\/p>

31\/05\/2022 08:31 (alan)<\/b>Return to site and replace fridge and freezer drawers<\/p>

31\/05\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53162","activity_ticket_id":"50843","ticket_reference":"HDT51924","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"pipes are making a noise in the bathroom ","ticket_address_1":"Flat C","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"2005","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2005","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/05\/22","activity_end":"2022-05-23 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62541","activity_notes":"pipes are making a noise in the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 14:07 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 08:49 (dan)<\/b>Tenant not present for appointment<\/p>

25\/05\/2022 10:30 (sandra)<\/b>replacement ball valve quoted 125<\/p>

25\/05\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 11:20 (dan)<\/b>New inlet valve to cistern required, quote provided<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53163","activity_ticket_id":"50844","ticket_reference":"HDT51925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is a handrail to be fixed next to flat 1.2? ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/22","activity_end":"2022-05-23 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62542","activity_notes":"There is a handrail to be fixed next to flat 1.2? ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 14:08 (System)<\/b>Ticket Created<\/p>

23\/05\/2022 15:35 (travis)<\/b>Repairs and refitting of handrail in common area.Have filled old holes in the wall,but will require decoration to blend in with original wall colour.<\/p>

24\/05\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53164","activity_ticket_id":"50828","ticket_reference":"HDT51909","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"For Tuesday morning 24th May - Please report to Randall - Transfer items from Mercers Walk to Storage unit in Twickenham - Invoice Mercers Direct ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"23\/05\/22","activity_end":"2022-05-23 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62543","activity_notes":"AFTER YOUR FIRST JOB For Tuesday morning 24th May - Please report to Randall - Transfer items from Mercers Walk to Storage unit in Twickenham Please can we arrange for the following to be picked up on Tuesday and delivered to Twickenham (address to be provided).-Giant deckchairs-Planters (please empty these and bin the contents apart from the bag of stones and yellow bucket as these may belong to Izabela)-Three cardboard boxes in the Planters photo-Clapperboard (in cupboard in OBY)-Autumn leaves and frames (in cupboard in OBY)I am wfh on Tuesday and will meet the van at the storage unit to help unload so please give them my number.Lynne - M: 07971 360 735Big Yellow Storage 1A Rugby Road Twickenham TW1 1DG","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2022 11:15 (System)<\/b>Ticket Created<\/p>

20\/05\/2022 11:22 (jane)<\/b>Invoice Lynne Henderson Mercers Company, 6 Fredericks Place EC2R 8AB<\/p>

24\/05\/2022 14:49 (travis)<\/b>Collection and delivery of storage unit items <\/p>

24\/05\/2022 15:09 (dan)<\/b>Removal with travis<\/p>

24\/05\/2022 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53165","activity_ticket_id":"50846","ticket_reference":"HDT51927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/05\/22","activity_end":"2022-05-23 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62544","activity_notes":"leakThe leak is coming from the first floor in the entrance. A lot of water. no access to upstairs.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 16:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 12:01 (alan)<\/b>Gone to look at electrical following leak from above, due the amount of water coming though unable to do anything other than isolate circusArrange to return 8am Wednesday morning <\/p>

24\/05\/2022 14:06 (roy)<\/b>Visited but restaurant closed but zccess was given Leak in same place buthad stopped leaking Tried to access flats above by calling UrbanChic but no access.As not leaking at present I arranged to return in morning <\/p>

24\/05\/2022 14:10 (roy)<\/b>Had a call from helpdesk at 7 to say still leaking and was there anything I could do. But when I returned the restaurant was closed and looking through window I could see no leak and water on floor was same as 5pm.Still no access above into flats 13 and 14.Reported back to helpdesk<\/p>

24\/05\/2022 14:53 (travis)<\/b>Attended and found leak to be possible underfloor heating pipe.<\/p>

24\/05\/2022 15:08 (dan)<\/b>Leak investigation, underfloor heating damage beneath flooring<\/p>

25\/05\/2022 06:31 (michaelk)<\/b>Attended site to investigate leak into shop reportedly from above flats. We have tested all outlets from flats 13 and 14 and inspected flat 9 and could not find the cause. The leak had stopped whilst we were in attendance and we reported back that the next stage would have to be cutting an access point into the restaurant ceiling. Note; drainage engineers were in attendance the day before the leak carryingvout work.3hrs labour 140<\/p>

25\/05\/2022 10:02 (alan)<\/b>Return to site and check through all electrics following leakLeave all electrics working<\/p>

25\/05\/2022 11:52 (sandra)<\/b>we have been told to attend again and put a hole in the restaurant ceiling to investigate further.<\/p>

26\/05\/2022 11:13 (travis)<\/b>Ceiling, opening up works.<\/p>

27\/05\/2022 14:31 (alan)<\/b>Look for leak with Travis <\/p>

27\/05\/2022 14:32 (alan)<\/b>Return to site and cut inspection panel into bathroom flat 13<\/p>

27\/05\/2022 14:33 (alan)<\/b>Return to site and check thought all flats with Danny <\/p>

30\/05\/2022 07:12 (dan)<\/b>Leak investigation<\/p>

30\/05\/2022 13:13 (alan)<\/b>Return to site Cut ceiling out in food prep area found open ended joints on soil stack. Cap off open end Temp cover ceiling Remove all rubbish from site and drop back to office <\/p>

30\/05\/2022 15:09 (dan)<\/b>Made access, located and capped open end on soil pipe<\/p>

30\/05\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53166","activity_ticket_id":"50847","ticket_reference":"HDT51928","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"5 year electrical test ","ticket_address_1":"4a Odhams Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4a Odhams Walk ","cs_id":"2048","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2048","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/22","activity_end":"2022-05-24 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62545","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2022 09:16 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 10:25 (alan)<\/b>Electrical inspection <\/p>

24\/05\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53167","activity_ticket_id":"50848","ticket_reference":"HDT51929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14943 - Water pressure issues - supply a pump ","ticket_address_1":"Flat 3","ticket_address_2":"122 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1847","cs_address_2":"122 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5ER","ticket_client_site":"1847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62546","activity_notes":"Water pressure issues - supply a pump ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 10:35 (sandra)<\/b>on order <\/p>

06\/06\/2022 13:56 (michaelk)<\/b>Attended site to install a mains booster pump to the flat. Ammended pipework to suit and commissioned pump, leaving in full working order. 6hrs labour plus parts. Total 575 ex vat.<\/p>

07\/06\/2022 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53168","activity_ticket_id":"50452","ticket_reference":"HDT51533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14824 - Replacement Wardrobes ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/05\/22","activity_end":"2022-05-30 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62547","activity_notes":"Replacement Wardrobes To give wardrobe people access on Monday 30th May between 10 and 11am - To collect flat keys from Central Cross security cabin:25 Garrick Street - Front Door 4122-Code127 B325 Garrick Street - Flat 1 128 B3","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2022 12:34 (sandra)<\/b>sent to supplier and asked for lead time on these <\/p>

08\/04\/2022 14:55 (sandra)<\/b>lead time 6 - 8 weeks on replacement <\/p>

18\/05\/2022 11:24 (jane)<\/b>Have asked the client what day is best week commencing 30th May <\/p>

20\/05\/2022 16:50 (jane)<\/b>For 30th May between 10:30 and 11am <\/p>

23\/05\/2022 09:17 (sandra)<\/b>Its all been confirmed. 30th Monday <\/p>

30\/05\/2022 15:22 (sandra)<\/b>(Ticket Closed)<\/p>

30\/05\/2022 15:23 (roy)<\/b>Access and return to lock up.Doors working ok<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53169","activity_ticket_id":"50846","ticket_reference":"HDT51927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/22","activity_end":"2022-05-24 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62548","activity_notes":"leak - ceiling in restaurant looks like it is coming down The leak is coming from the first floor in the entrance. A lot of water. no access to upstairs.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 16:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 12:01 (alan)<\/b>Gone to look at electrical following leak from above, due the amount of water coming though unable to do anything other than isolate circusArrange to return 8am Wednesday morning <\/p>

24\/05\/2022 14:06 (roy)<\/b>Visited but restaurant closed but zccess was given Leak in same place buthad stopped leaking Tried to access flats above by calling UrbanChic but no access.As not leaking at present I arranged to return in morning <\/p>

24\/05\/2022 14:10 (roy)<\/b>Had a call from helpdesk at 7 to say still leaking and was there anything I could do. But when I returned the restaurant was closed and looking through window I could see no leak and water on floor was same as 5pm.Still no access above into flats 13 and 14.Reported back to helpdesk<\/p>

24\/05\/2022 14:53 (travis)<\/b>Attended and found leak to be possible underfloor heating pipe.<\/p>

24\/05\/2022 15:08 (dan)<\/b>Leak investigation, underfloor heating damage beneath flooring<\/p>

25\/05\/2022 06:31 (michaelk)<\/b>Attended site to investigate leak into shop reportedly from above flats. We have tested all outlets from flats 13 and 14 and inspected flat 9 and could not find the cause. The leak had stopped whilst we were in attendance and we reported back that the next stage would have to be cutting an access point into the restaurant ceiling. Note; drainage engineers were in attendance the day before the leak carryingvout work.3hrs labour 140<\/p>

25\/05\/2022 10:02 (alan)<\/b>Return to site and check through all electrics following leakLeave all electrics working<\/p>

25\/05\/2022 11:52 (sandra)<\/b>we have been told to attend again and put a hole in the restaurant ceiling to investigate further.<\/p>

26\/05\/2022 11:13 (travis)<\/b>Ceiling, opening up works.<\/p>

27\/05\/2022 14:31 (alan)<\/b>Look for leak with Travis <\/p>

27\/05\/2022 14:32 (alan)<\/b>Return to site and cut inspection panel into bathroom flat 13<\/p>

27\/05\/2022 14:33 (alan)<\/b>Return to site and check thought all flats with Danny <\/p>

30\/05\/2022 07:12 (dan)<\/b>Leak investigation<\/p>

30\/05\/2022 13:13 (alan)<\/b>Return to site Cut ceiling out in food prep area found open ended joints on soil stack. Cap off open end Temp cover ceiling Remove all rubbish from site and drop back to office <\/p>

30\/05\/2022 15:09 (dan)<\/b>Made access, located and capped open end on soil pipe<\/p>

30\/05\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53170","activity_ticket_id":"50846","ticket_reference":"HDT51927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/05\/22","activity_end":"2022-05-24 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62549","activity_notes":"leak - ceiling looks like it is coming down in the restaurant ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 16:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 12:01 (alan)<\/b>Gone to look at electrical following leak from above, due the amount of water coming though unable to do anything other than isolate circusArrange to return 8am Wednesday morning <\/p>

24\/05\/2022 14:06 (roy)<\/b>Visited but restaurant closed but zccess was given Leak in same place buthad stopped leaking Tried to access flats above by calling UrbanChic but no access.As not leaking at present I arranged to return in morning <\/p>

24\/05\/2022 14:10 (roy)<\/b>Had a call from helpdesk at 7 to say still leaking and was there anything I could do. But when I returned the restaurant was closed and looking through window I could see no leak and water on floor was same as 5pm.Still no access above into flats 13 and 14.Reported back to helpdesk<\/p>

24\/05\/2022 14:53 (travis)<\/b>Attended and found leak to be possible underfloor heating pipe.<\/p>

24\/05\/2022 15:08 (dan)<\/b>Leak investigation, underfloor heating damage beneath flooring<\/p>

25\/05\/2022 06:31 (michaelk)<\/b>Attended site to investigate leak into shop reportedly from above flats. We have tested all outlets from flats 13 and 14 and inspected flat 9 and could not find the cause. The leak had stopped whilst we were in attendance and we reported back that the next stage would have to be cutting an access point into the restaurant ceiling. Note; drainage engineers were in attendance the day before the leak carryingvout work.3hrs labour 140<\/p>

25\/05\/2022 10:02 (alan)<\/b>Return to site and check through all electrics following leakLeave all electrics working<\/p>

25\/05\/2022 11:52 (sandra)<\/b>we have been told to attend again and put a hole in the restaurant ceiling to investigate further.<\/p>

26\/05\/2022 11:13 (travis)<\/b>Ceiling, opening up works.<\/p>

27\/05\/2022 14:31 (alan)<\/b>Look for leak with Travis <\/p>

27\/05\/2022 14:32 (alan)<\/b>Return to site and cut inspection panel into bathroom flat 13<\/p>

27\/05\/2022 14:33 (alan)<\/b>Return to site and check thought all flats with Danny <\/p>

30\/05\/2022 07:12 (dan)<\/b>Leak investigation<\/p>

30\/05\/2022 13:13 (alan)<\/b>Return to site Cut ceiling out in food prep area found open ended joints on soil stack. Cap off open end Temp cover ceiling Remove all rubbish from site and drop back to office <\/p>

30\/05\/2022 15:09 (dan)<\/b>Made access, located and capped open end on soil pipe<\/p>

30\/05\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53171","activity_ticket_id":"50849","ticket_reference":"HDT51930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/14945 - Redecoration works ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/05\/22","activity_end":"2022-05-24 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62550","activity_notes":"Redecoration works - needs to be done before Friday ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2022 21:37 (dean)<\/b>Done 720.00<\/p>

30\/05\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53172","activity_ticket_id":"50846","ticket_reference":"HDT51927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/22","activity_end":"2022-05-24 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62551","activity_notes":"leakThe leak is coming from the first floor in the entrance. A lot of water. no access to upstairs.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 16:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 12:01 (alan)<\/b>Gone to look at electrical following leak from above, due the amount of water coming though unable to do anything other than isolate circusArrange to return 8am Wednesday morning <\/p>

24\/05\/2022 14:06 (roy)<\/b>Visited but restaurant closed but zccess was given Leak in same place buthad stopped leaking Tried to access flats above by calling UrbanChic but no access.As not leaking at present I arranged to return in morning <\/p>

24\/05\/2022 14:10 (roy)<\/b>Had a call from helpdesk at 7 to say still leaking and was there anything I could do. But when I returned the restaurant was closed and looking through window I could see no leak and water on floor was same as 5pm.Still no access above into flats 13 and 14.Reported back to helpdesk<\/p>

24\/05\/2022 14:53 (travis)<\/b>Attended and found leak to be possible underfloor heating pipe.<\/p>

24\/05\/2022 15:08 (dan)<\/b>Leak investigation, underfloor heating damage beneath flooring<\/p>

25\/05\/2022 06:31 (michaelk)<\/b>Attended site to investigate leak into shop reportedly from above flats. We have tested all outlets from flats 13 and 14 and inspected flat 9 and could not find the cause. The leak had stopped whilst we were in attendance and we reported back that the next stage would have to be cutting an access point into the restaurant ceiling. Note; drainage engineers were in attendance the day before the leak carryingvout work.3hrs labour 140<\/p>

25\/05\/2022 10:02 (alan)<\/b>Return to site and check through all electrics following leakLeave all electrics working<\/p>

25\/05\/2022 11:52 (sandra)<\/b>we have been told to attend again and put a hole in the restaurant ceiling to investigate further.<\/p>

26\/05\/2022 11:13 (travis)<\/b>Ceiling, opening up works.<\/p>

27\/05\/2022 14:31 (alan)<\/b>Look for leak with Travis <\/p>

27\/05\/2022 14:32 (alan)<\/b>Return to site and cut inspection panel into bathroom flat 13<\/p>

27\/05\/2022 14:33 (alan)<\/b>Return to site and check thought all flats with Danny <\/p>

30\/05\/2022 07:12 (dan)<\/b>Leak investigation<\/p>

30\/05\/2022 13:13 (alan)<\/b>Return to site Cut ceiling out in food prep area found open ended joints on soil stack. Cap off open end Temp cover ceiling Remove all rubbish from site and drop back to office <\/p>

30\/05\/2022 15:09 (dan)<\/b>Made access, located and capped open end on soil pipe<\/p>

30\/05\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53173","activity_ticket_id":"50850","ticket_reference":"HDT51931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"During gas inspection , we found the base of shower screen need to reinstate. Do you have anyone to sort this out today? Please confirm.","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.3","cs_id":"2037","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2037","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62552","activity_notes":"During gas inspection , we found the base of shower screen need to reinstate. Do you have anyone to sort this out today? Please confirm.","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2022 11:57 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 07:18 (michaelk)<\/b>Attended site to re-fit the fixed panel to the shower doors. Completed work and left fully operational. 2hrs labour 95<\/p>

22\/06\/2022 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53174","activity_ticket_id":"50851","ticket_reference":"HDT51932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine continuously beeping ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/05\/22","activity_end":"2022-05-24 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62553","activity_notes":"Washing machine continuously beeping when its on. Its the same beeping sound that it makes when the wash is finished but while the machine is in use it randomly beeps throughout the entire wash (in particular during the spin cycle). We believe there could be some loose contact with the door.","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2022 14:06 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 14:24 (sandra)<\/b>We have an available slot for Friday, between 10am and 2pm. Please let me know if that would work. <\/p>

30\/05\/2022 09:24 (sandra)<\/b>booked for 30 between 10 -2pm<\/p>

01\/06\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>

07\/06\/2022 13:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2022 13:37 (jane)<\/b>(Ticket Closed)<\/p>

14\/06\/2022 08:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/06\/2022 09:46 (sandra)<\/b>returing on 16th 8 - 12 as washing machine is still beeping <\/p>

14\/06\/2022 11:58 (sandra)<\/b>Hi Sandra,Unfortunately we are fully booked for tomorrow.Shall we book it in for next week, may be Thursday 23\/06 in the afternoon 12-6pm?Please let us know.<\/p>

14\/06\/2022 16:04 (sandra)<\/b>booked <\/p>

23\/06\/2022 15:43 (travis)<\/b>Attended and taken details for new blind, details given to office,plus colour sample.<\/p>

24\/06\/2022 09:32 (jane)<\/b>Sourcing new blind to match colour <\/p>

29\/06\/2022 16:03 (jane)<\/b>Blind expected in stock on 5th July <\/p>

14\/07\/2022 10:15 (travis)<\/b>Fit new blind.<\/p>

14\/07\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53175","activity_ticket_id":"50846","ticket_reference":"HDT51927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62554","activity_notes":"leakThe leak is coming from the first floor in the entrance. A lot of water. no access to upstairs.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 16:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 12:01 (alan)<\/b>Gone to look at electrical following leak from above, due the amount of water coming though unable to do anything other than isolate circusArrange to return 8am Wednesday morning <\/p>

24\/05\/2022 14:06 (roy)<\/b>Visited but restaurant closed but zccess was given Leak in same place buthad stopped leaking Tried to access flats above by calling UrbanChic but no access.As not leaking at present I arranged to return in morning <\/p>

24\/05\/2022 14:10 (roy)<\/b>Had a call from helpdesk at 7 to say still leaking and was there anything I could do. But when I returned the restaurant was closed and looking through window I could see no leak and water on floor was same as 5pm.Still no access above into flats 13 and 14.Reported back to helpdesk<\/p>

24\/05\/2022 14:53 (travis)<\/b>Attended and found leak to be possible underfloor heating pipe.<\/p>

24\/05\/2022 15:08 (dan)<\/b>Leak investigation, underfloor heating damage beneath flooring<\/p>

25\/05\/2022 06:31 (michaelk)<\/b>Attended site to investigate leak into shop reportedly from above flats. We have tested all outlets from flats 13 and 14 and inspected flat 9 and could not find the cause. The leak had stopped whilst we were in attendance and we reported back that the next stage would have to be cutting an access point into the restaurant ceiling. Note; drainage engineers were in attendance the day before the leak carryingvout work.3hrs labour 140<\/p>

25\/05\/2022 10:02 (alan)<\/b>Return to site and check through all electrics following leakLeave all electrics working<\/p>

25\/05\/2022 11:52 (sandra)<\/b>we have been told to attend again and put a hole in the restaurant ceiling to investigate further.<\/p>

26\/05\/2022 11:13 (travis)<\/b>Ceiling, opening up works.<\/p>

27\/05\/2022 14:31 (alan)<\/b>Look for leak with Travis <\/p>

27\/05\/2022 14:32 (alan)<\/b>Return to site and cut inspection panel into bathroom flat 13<\/p>

27\/05\/2022 14:33 (alan)<\/b>Return to site and check thought all flats with Danny <\/p>

30\/05\/2022 07:12 (dan)<\/b>Leak investigation<\/p>

30\/05\/2022 13:13 (alan)<\/b>Return to site Cut ceiling out in food prep area found open ended joints on soil stack. Cap off open end Temp cover ceiling Remove all rubbish from site and drop back to office <\/p>

30\/05\/2022 15:09 (dan)<\/b>Made access, located and capped open end on soil pipe<\/p>

30\/05\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53176","activity_ticket_id":"50852","ticket_reference":"HDT51933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing no PAT ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/22","activity_end":"2022-05-24 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62555","activity_notes":"Gas compliance testing no PAT - tenant moves in on Friday ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2022 15:34 (System)<\/b>Ticket Created<\/p>

30\/05\/2022 14:17 (michaelk)<\/b>Completed compliance testing 145.<\/p>

30\/05\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53177","activity_ticket_id":"50853","ticket_reference":"HDT51934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of chain and hooks","ticket_address_1":"Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Horse & Dolphin Yard ","cs_id":"2049","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2049","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/05\/22","activity_end":"2022-05-25 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62556","activity_notes":"Please could you kindly arrange for someone to attend site and remove the two chains and hook in the floor that the retailers are using to keep the gates at Horse and Dolphin open","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2022 09:06 (System)<\/b>Ticket Created<\/p>

25\/05\/2022 10:22 (travis)<\/b>Removal of chains and bolts on main gates.<\/p>

25\/05\/2022 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53178","activity_ticket_id":"50669","ticket_reference":"HDT51750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/22","activity_end":"2022-05-25 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62557","activity_notes":"list of works silicon and grout - can you ring Dean for details tenant home but ring Dean first ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2022 11:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2022 09:25 (travis)<\/b>Shut problem window and quote for other works.All opening windows need overhauling,all are metal crittall windows,all paint to outer edge of windows and inner part of frame to be removed to allow for correct closing operation,one coat of quick drying gloss to be applied, handles and hinges to be lubricated x8 opening windows on west elevation.Three of these windows require external frame sealant to prevent water ingress onto window sill,One cracked pane of glass would need replacement,25"x44.5",Would require a cherry picker for half a day or scaffolding,And a glazier on site to cut the glass to size and fit.<\/p>

17\/05\/2022 13:00 (jane)<\/b>Decorating attending on 25th May <\/p>

25\/05\/2022 13:53 (roy)<\/b>Clean and re silicone toilet worktop Regrout floor tiles where missing<\/p>

29\/05\/2022 21:41 (dean)<\/b>Done 170.00<\/p>

30\/05\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53179","activity_ticket_id":"50854","ticket_reference":"HDT51935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14949 - replacement time switch ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/05\/22","activity_end":"2022-05-25 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62558","activity_notes":"replacement time switch ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2022 13:54 (michaelk)<\/b>Attended site to carry out quoted work installing a wireless programmable thermostat. Completed work and left fully operational. 3hrs labour plus parts. Total 249 ex vat.<\/p>

07\/06\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53180","activity_ticket_id":"50846","ticket_reference":"HDT51927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/22","activity_end":"2022-05-26 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62559","activity_notes":"leak 8.15 26\/5 to meet Pablo to make a hole in the restaurant ceiling to investigate further.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 16:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 12:01 (alan)<\/b>Gone to look at electrical following leak from above, due the amount of water coming though unable to do anything other than isolate circusArrange to return 8am Wednesday morning <\/p>

24\/05\/2022 14:06 (roy)<\/b>Visited but restaurant closed but zccess was given Leak in same place buthad stopped leaking Tried to access flats above by calling UrbanChic but no access.As not leaking at present I arranged to return in morning <\/p>

24\/05\/2022 14:10 (roy)<\/b>Had a call from helpdesk at 7 to say still leaking and was there anything I could do. But when I returned the restaurant was closed and looking through window I could see no leak and water on floor was same as 5pm.Still no access above into flats 13 and 14.Reported back to helpdesk<\/p>

24\/05\/2022 14:53 (travis)<\/b>Attended and found leak to be possible underfloor heating pipe.<\/p>

24\/05\/2022 15:08 (dan)<\/b>Leak investigation, underfloor heating damage beneath flooring<\/p>

25\/05\/2022 06:31 (michaelk)<\/b>Attended site to investigate leak into shop reportedly from above flats. We have tested all outlets from flats 13 and 14 and inspected flat 9 and could not find the cause. The leak had stopped whilst we were in attendance and we reported back that the next stage would have to be cutting an access point into the restaurant ceiling. Note; drainage engineers were in attendance the day before the leak carryingvout work.3hrs labour 140<\/p>

25\/05\/2022 10:02 (alan)<\/b>Return to site and check through all electrics following leakLeave all electrics working<\/p>

25\/05\/2022 11:52 (sandra)<\/b>we have been told to attend again and put a hole in the restaurant ceiling to investigate further.<\/p>

26\/05\/2022 11:13 (travis)<\/b>Ceiling, opening up works.<\/p>

27\/05\/2022 14:31 (alan)<\/b>Look for leak with Travis <\/p>

27\/05\/2022 14:32 (alan)<\/b>Return to site and cut inspection panel into bathroom flat 13<\/p>

27\/05\/2022 14:33 (alan)<\/b>Return to site and check thought all flats with Danny <\/p>

30\/05\/2022 07:12 (dan)<\/b>Leak investigation<\/p>

30\/05\/2022 13:13 (alan)<\/b>Return to site Cut ceiling out in food prep area found open ended joints on soil stack. Cap off open end Temp cover ceiling Remove all rubbish from site and drop back to office <\/p>

30\/05\/2022 15:09 (dan)<\/b>Made access, located and capped open end on soil pipe<\/p>

30\/05\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53181","activity_ticket_id":"50846","ticket_reference":"HDT51927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/05\/22","activity_end":"2022-05-26 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62560","activity_notes":"leakwith Alan on 26\/5 at 8.15 to make a hole in the ceiling to investigate ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2022 16:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 12:01 (alan)<\/b>Gone to look at electrical following leak from above, due the amount of water coming though unable to do anything other than isolate circusArrange to return 8am Wednesday morning <\/p>

24\/05\/2022 14:06 (roy)<\/b>Visited but restaurant closed but zccess was given Leak in same place buthad stopped leaking Tried to access flats above by calling UrbanChic but no access.As not leaking at present I arranged to return in morning <\/p>

24\/05\/2022 14:10 (roy)<\/b>Had a call from helpdesk at 7 to say still leaking and was there anything I could do. But when I returned the restaurant was closed and looking through window I could see no leak and water on floor was same as 5pm.Still no access above into flats 13 and 14.Reported back to helpdesk<\/p>

24\/05\/2022 14:53 (travis)<\/b>Attended and found leak to be possible underfloor heating pipe.<\/p>

24\/05\/2022 15:08 (dan)<\/b>Leak investigation, underfloor heating damage beneath flooring<\/p>

25\/05\/2022 06:31 (michaelk)<\/b>Attended site to investigate leak into shop reportedly from above flats. We have tested all outlets from flats 13 and 14 and inspected flat 9 and could not find the cause. The leak had stopped whilst we were in attendance and we reported back that the next stage would have to be cutting an access point into the restaurant ceiling. Note; drainage engineers were in attendance the day before the leak carryingvout work.3hrs labour 140<\/p>

25\/05\/2022 10:02 (alan)<\/b>Return to site and check through all electrics following leakLeave all electrics working<\/p>

25\/05\/2022 11:52 (sandra)<\/b>we have been told to attend again and put a hole in the restaurant ceiling to investigate further.<\/p>

26\/05\/2022 11:13 (travis)<\/b>Ceiling, opening up works.<\/p>

27\/05\/2022 14:31 (alan)<\/b>Look for leak with Travis <\/p>

27\/05\/2022 14:32 (alan)<\/b>Return to site and cut inspection panel into bathroom flat 13<\/p>

27\/05\/2022 14:33 (alan)<\/b>Return to site and check thought all flats with Danny <\/p>

30\/05\/2022 07:12 (dan)<\/b>Leak investigation<\/p>

30\/05\/2022 13:13 (alan)<\/b>Return to site Cut ceiling out in food prep area found open ended joints on soil stack. Cap off open end Temp cover ceiling Remove all rubbish from site and drop back to office <\/p>

30\/05\/2022 15:09 (dan)<\/b>Made access, located and capped open end on soil pipe<\/p>

30\/05\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53182","activity_ticket_id":"50855","ticket_reference":"HDT51936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14923 - redecoration, repairs to ceiling and radiator repairs ","ticket_address_1":"1st floor office ","ticket_address_2":"62 Shaftesbury Avneue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"2034","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2034","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/05\/22","activity_end":"2022-05-25 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62561","activity_notes":"redecoration, repairs to ceiling and TRAVIS HAS REPAIRED CEILING NOW ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2022 15:09 (dan)<\/b>Replaced brackets<\/p>

31\/05\/2022 12:42 (travis)<\/b>Ceiling repair works.<\/p>

01\/06\/2022 12:06 (travis)<\/b>Plaster toilet ceiling,ready for decoration.Thoroughly cleaned work area.<\/p>

10\/06\/2022 14:15 (sandra)<\/b>booked for Thursday <\/p>

27\/06\/2022 08:51 (dean)<\/b>200<\/p>

27\/06\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53183","activity_ticket_id":"50856","ticket_reference":"HDT51937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lighting check ","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2014","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2014","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/22","activity_end":"2022-05-25 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62562","activity_notes":"Please arrange for Alan to check that all the lights are in working order. Please collect keys from me...Lilian","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2022 12:38 (System)<\/b>Ticket Created<\/p>

26\/05\/2022 11:54 (alan)<\/b>Check all lights and electrical in flat It was noticed that the led down lighters in the bedroom and main room are slow to come on and lights do not come on all at the same time, this is because the fittings are beginning to failQuote to replace down lighters to flow<\/p>

26\/05\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53184","activity_ticket_id":"50855","ticket_reference":"HDT51936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14923 - redecoration, repairs to ceiling and radiator repairs ","ticket_address_1":"1st floor office ","ticket_address_2":"62 Shaftesbury Avneue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"2034","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2034","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/05\/22","activity_end":"2022-05-25 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62563","activity_notes":"redecoration, repairs to ceiling and radiator repairs ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2022 15:09 (dan)<\/b>Replaced brackets<\/p>

31\/05\/2022 12:42 (travis)<\/b>Ceiling repair works.<\/p>

01\/06\/2022 12:06 (travis)<\/b>Plaster toilet ceiling,ready for decoration.Thoroughly cleaned work area.<\/p>

10\/06\/2022 14:15 (sandra)<\/b>booked for Thursday <\/p>

27\/06\/2022 08:51 (dean)<\/b>200<\/p>

27\/06\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53185","activity_ticket_id":"50855","ticket_reference":"HDT51936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14923 - redecoration, repairs to ceiling and radiator repairs ","ticket_address_1":"1st floor office ","ticket_address_2":"62 Shaftesbury Avneue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"2034","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2034","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"25\/05\/22","activity_end":"2022-05-25 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62564","activity_notes":" radiator repairs ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2022 15:09 (dan)<\/b>Replaced brackets<\/p>

31\/05\/2022 12:42 (travis)<\/b>Ceiling repair works.<\/p>

01\/06\/2022 12:06 (travis)<\/b>Plaster toilet ceiling,ready for decoration.Thoroughly cleaned work area.<\/p>

10\/06\/2022 14:15 (sandra)<\/b>booked for Thursday <\/p>

27\/06\/2022 08:51 (dean)<\/b>200<\/p>

27\/06\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53186","activity_ticket_id":"50643","ticket_reference":"HDT51724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"vent system and bedroom leak","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/05\/22","activity_end":"2022-05-25 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62565","activity_notes":"vent system and bedroom leakvent system in cupboard - disturbing noisebedroom leak stains","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2022 12:49 (System)<\/b>Ticket Created<\/p>

26\/04\/2022 15:02 (jane)<\/b>Air filter packs on order <\/p>

27\/04\/2022 15:07 (alan)<\/b>Look at nosey ventilation system alter fan intake speed to match extract speed and Order new filters <\/p>

03\/05\/2022 13:24 (alan)<\/b>Return to site and replace filters in AHU<\/p>

04\/05\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/06\/2022 12:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53187","activity_ticket_id":"50658","ticket_reference":"HDT51739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2017","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2017","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/05\/22","activity_end":"2022-05-25 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62566","activity_notes":"kitchen ceiling leak stainsaccess on 03\/05\/22, Tuesday between 11 am and 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2022 16:28 (System)<\/b>Ticket Created<\/p>

04\/05\/2022 16:46 (sandra)<\/b>friday 11 - 3<\/p>

06\/05\/2022 12:48 (travis)<\/b>Overhauled bathroom door handle and lock,Removed dried staining from kitchen ceiling area,French doors in living room ,managed to shut and lock for safety,but will require 20\/20 doors & windows to overhaul and get them locking with ease <\/p>

06\/05\/2022 13:21 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 13:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2022 08:51 (dean)<\/b>Done 170.00<\/p>

27\/06\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53188","activity_ticket_id":"50857","ticket_reference":"HDT51938","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"window cracked ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/22","activity_end":"2022-05-25 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62567","activity_notes":"cracked window ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2022 15:03 (System)<\/b>Ticket Created<\/p>

25\/05\/2022 16:22 (roy)<\/b>Made safe window<\/p>

25\/05\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 16:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2022 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53189","activity_ticket_id":"50860","ticket_reference":"HDT51941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14940 - Replacement of 4 LED panel lights ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Gerrard Street ","cs_id":"1482","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1482","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/22","activity_end":"2022-05-25 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62568","activity_notes":"Replacement of 4 LED panel lights ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 13:45 (alan)<\/b>Quoted works <\/p>

01\/06\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53190","activity_ticket_id":"50857","ticket_reference":"HDT51938","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"window cracked ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"25\/05\/22","activity_end":"2022-05-25 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62569","activity_notes":"cracked window ","activity_timesheet":null,"ticket_notes_combined":"

25\/05\/2022 15:03 (System)<\/b>Ticket Created<\/p>

25\/05\/2022 16:22 (roy)<\/b>Made safe window<\/p>

25\/05\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>

25\/05\/2022 16:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2022 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53191","activity_ticket_id":"50861","ticket_reference":"HDT51942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handrail has come away from the wall ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"32 Wellington Street ","cs_id":"1947","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1947","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/05\/22","activity_end":"2022-05-26 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62570","activity_notes":"handrail has come away from the wall ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 09:12 (System)<\/b>Ticket Created<\/p>

26\/05\/2022 15:46 (roy)<\/b>Refixed hand rails Filled holes in wall<\/p>

26\/05\/2022 15:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53192","activity_ticket_id":"50862","ticket_reference":"HDT51943","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"PAT Test - task lighting tripod (located in basement rear exit)","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/22","activity_end":"2022-05-26 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62571","activity_notes":"PAT Test - task lighting tripod (located in basement rear exit)","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 09:19 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 09:36 (alan)<\/b>PAT test tripod light<\/p>

07\/06\/2022 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53193","activity_ticket_id":"50863","ticket_reference":"HDT51944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DW\/SW\/14849 - Replacement sink waste ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/05\/22","activity_end":"2022-05-26 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62572","activity_notes":"Replacement sink waste ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 16:30 (jane)<\/b>Sink Basket Strainer Waste on order - 1st June expected in <\/p>

31\/05\/2022 09:10 (sandra)<\/b>emailed for access today\/tomorrow <\/p>

07\/06\/2022 15:46 (dan)<\/b>Replaced sink waste<\/p>

08\/06\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53194","activity_ticket_id":"50864","ticket_reference":"HDT51945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"open window on 3rd floor ","ticket_address_1":"16 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Rupert Street ","cs_id":"2054","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"2054","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/05\/22","activity_end":"2022-05-26 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62573","activity_notes":"open window on 3rd floor any problems knock on 3.3","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 10:24 (System)<\/b>Ticket Created<\/p>

26\/05\/2022 15:45 (roy)<\/b>Removed sash window stops<\/p>

26\/05\/2022 15:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53195","activity_ticket_id":"50865","ticket_reference":"HDT51946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Catherine Street ","cs_id":"1690","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1690","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/22","activity_end":"2022-05-26 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62574","activity_notes":"lights out pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 10:28 (System)<\/b>Ticket Created<\/p>

27\/05\/2022 16:25 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

30\/05\/2022 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53196","activity_ticket_id":"50866","ticket_reference":"HDT51947","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"No water coming out of taps 1st floor clinic ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"26\/05\/22","activity_end":"2022-05-26 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62575","activity_notes":"No water coming out of taps 1st floor clinic ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 10:38 (System)<\/b>Ticket Created<\/p>

26\/05\/2022 11:43 (dan)<\/b>Opened cold isolation valve to tap, checked for leaks<\/p>

26\/05\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53197","activity_ticket_id":"50867","ticket_reference":"HDT51948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14951 - burner seals and ignition replacement ","ticket_address_1":"Flat 4.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1813","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1813","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/05\/22","activity_end":"2022-05-26 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62576","activity_notes":"burner seals and ignition replacement ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2022 07:39 (michaelk)<\/b>Attended site to strip down gas hob and replace faulty spares as quoted. Replaced gas tap, ignition switches and electrode. Left in full working order. 4hrs labour plus parts, total 227 ex vat.<\/p>

13\/06\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53198","activity_ticket_id":"50868","ticket_reference":"HDT51949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/14931 - Following electrical inspection, to carry out remedial works as listed in the report.","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1089","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1089","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/22","activity_end":"2022-05-26 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62577","activity_notes":"Following electrical inspection, to carry out remedial works as listed in the report.","activity_timesheet":null,"ticket_notes_combined":"

09\/06\/2022 13:57 (jane)<\/b>Scheduled for Wednesday\/Thursday 15th and 16th June <\/p>

14\/06\/2022 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53199","activity_ticket_id":"50869","ticket_reference":"HDT51950","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Third Floor Flat ","ticket_address_2":"25 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"2056","cs_address_2":"25 Wardour Street","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"2056","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/22","activity_end":"2022-06-14 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62578","activity_notes":"attend with keys Shower head leakingDoor frame slightly compromised on the insideTape insulation off bathroom window Damage flooring in front of washing machine ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 14:09 (System)<\/b>Ticket Created<\/p>

27\/05\/2022 16:36 (sandra)<\/b>booked 1st June PM <\/p>

08\/06\/2022 15:49 (sandra)<\/b>Hi Eleanor, do you want to give us a date\/time to attend.Please confirm.<\/p>

10\/06\/2022 14:18 (sandra)<\/b>Hi Sandra, can you book this for Tuesday-14th afternoon 2pm?The tenant is in for access.<\/p>

14\/06\/2022 14:46 (sandra)<\/b>access not given. Lilian is rescheduling <\/p>

14\/06\/2022 15:00 (travis)<\/b>Attended for the second time to carry out a list of works to find tenant not home,No access.<\/p>

30\/06\/2022 11:46 (sandra)<\/b>tenant wants out of hours. Waiting on client to respond<\/p>

30\/06\/2022 12:06 (sandra)<\/b>Lilian wont have it out of hours. Waiting on tenant to return with another date to attend. <\/p>

12\/07\/2022 10:58 (travis)<\/b>List of works,Lamps in living room,Floor repairs and mastic seals,New shower head and hose,Shower door seal,Window insulation fitted.<\/p>

12\/07\/2022 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53200","activity_ticket_id":"50870","ticket_reference":"HDT51951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14956 - replacement faulty down lights ","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2014","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2014","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/22","activity_end":"2022-05-26 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62579","activity_notes":"replacement faulty down lights ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 09:49 (alan)<\/b>Quoted works <\/p>

01\/06\/2022 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53201","activity_ticket_id":"50871","ticket_reference":"HDT51952","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor toilet block - Gents Wall Hung Toilet Pan Fixture is coming away from the splashback wall","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/05\/22","activity_end":"2022-05-30 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62580","activity_notes":"1st floor toilet block - Gents Wall Hung Toilet Pan Fixture is coming away from the splashback wallplease can you arrange repairs early next week Monday would be good?MONDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2022 14:48 (System)<\/b>Ticket Created<\/p>

30\/05\/2022 15:08 (dan)<\/b>Tightened pan bolts<\/p>

30\/05\/2022 15:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53202","activity_ticket_id":"50846","ticket_reference":"HDT51927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/05\/22","activity_end":"2022-05-27 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62581","activity_notes":"leak","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2022 16:30 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 12:01 (alan)<\/b>Gone to look at electrical following leak from above, due the amount of water coming though unable to do anything other than isolate circusArrange to return 8am Wednesday morning <\/p>

24\/05\/2022 14:06 (roy)<\/b>Visited but restaurant closed but zccess was given Leak in same place buthad stopped leaking Tried to access flats above by calling UrbanChic but no access.As not leaking at present I arranged to return in morning <\/p>

24\/05\/2022 14:10 (roy)<\/b>Had a call from helpdesk at 7 to say still leaking and was there anything I could do. But when I returned the restaurant was closed and looking through window I could see no leak and water on floor was same as 5pm.Still no access above into flats 13 and 14.Reported back to helpdesk<\/p>

24\/05\/2022 14:53 (travis)<\/b>Attended and found leak to be possible underfloor heating pipe.<\/p>

24\/05\/2022 15:08 (dan)<\/b>Leak investigation, underfloor heating damage beneath flooring<\/p>

25\/05\/2022 06:31 (michaelk)<\/b>Attended site to investigate leak into shop reportedly from above flats. We have tested all outlets from flats 13 and 14 and inspected flat 9 and could not find the cause. The leak had stopped whilst we were in attendance and we reported back that the next stage would have to be cutting an access point into the restaurant ceiling. Note; drainage engineers were in attendance the day before the leak carryingvout work.3hrs labour 140<\/p>

25\/05\/2022 10:02 (alan)<\/b>Return to site and check through all electrics following leakLeave all electrics working<\/p>

25\/05\/2022 11:52 (sandra)<\/b>we have been told to attend again and put a hole in the restaurant ceiling to investigate further.<\/p>

26\/05\/2022 11:13 (travis)<\/b>Ceiling, opening up works.<\/p>

27\/05\/2022 14:31 (alan)<\/b>Look for leak with Travis <\/p>

27\/05\/2022 14:32 (alan)<\/b>Return to site and cut inspection panel into bathroom flat 13<\/p>

27\/05\/2022 14:33 (alan)<\/b>Return to site and check thought all flats with Danny <\/p>

30\/05\/2022 07:12 (dan)<\/b>Leak investigation<\/p>

30\/05\/2022 13:13 (alan)<\/b>Return to site Cut ceiling out in food prep area found open ended joints on soil stack. Cap off open end Temp cover ceiling Remove all rubbish from site and drop back to office <\/p>

30\/05\/2022 15:09 (dan)<\/b>Made access, located and capped open end on soil pipe<\/p>

30\/05\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53203","activity_ticket_id":"50872","ticket_reference":"HDT51953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and hot water ","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1610","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1610","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/05\/22","activity_end":"2022-05-27 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62582","activity_notes":"Please could you attend today the tenant has no hot water and 2 light bulbs are out in the flat if this could be attended to today too.The tenant also asked if engineer could show him how to turn off the heating, whilst he is there.Please confirm approx. time you can attend.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2022 10:17 (System)<\/b>Ticket Created<\/p>

27\/05\/2022 14:34 (alan)<\/b>Replace faulty dimmer module to lights in main room and 2 blown lamps in high level lights <\/p>

30\/05\/2022 14:12 (michaelk)<\/b>Attended site to investigate boiler failure. Boiler is failing at ignition stage, and on inspection not igniting at the probe. A new gas valve has been ordered and is due to arrive to fit Monday. 2hrs labour 95<\/p>

30\/05\/2022 14:16 (michaelk)<\/b>Attended site to replace faulty gas valve to viessmann boiler. Completed work and left boiler running fully operational. 2hrs labour plus parts, Total 313.40 ex vat.<\/p>

30\/05\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2022 14:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2022 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53204","activity_ticket_id":"50872","ticket_reference":"HDT51953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and hot water ","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1610","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1610","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/05\/22","activity_end":"2022-05-27 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62583","activity_notes":"Please could you attend today the tenant has no hot water and 2 light bulbs are out in the flat if this could be attended to today too.The tenant also asked if engineer could show him how to turn off the heating, whilst he is there.2 - 4pm today ","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2022 10:17 (System)<\/b>Ticket Created<\/p>

27\/05\/2022 14:34 (alan)<\/b>Replace faulty dimmer module to lights in main room and 2 blown lamps in high level lights <\/p>

30\/05\/2022 14:12 (michaelk)<\/b>Attended site to investigate boiler failure. Boiler is failing at ignition stage, and on inspection not igniting at the probe. A new gas valve has been ordered and is due to arrive to fit Monday. 2hrs labour 95<\/p>

30\/05\/2022 14:16 (michaelk)<\/b>Attended site to replace faulty gas valve to viessmann boiler. Completed work and left boiler running fully operational. 2hrs labour plus parts, Total 313.40 ex vat.<\/p>

30\/05\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>

10\/06\/2022 14:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/06\/2022 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53205","activity_ticket_id":"50873","ticket_reference":"HDT51954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Year electrical Test ","ticket_address_1":"4 Macclesfield ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield ","cs_id":"2057","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2057","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/05\/22","activity_end":"2022-05-27 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62584","activity_notes":"5 Year electrical Test ","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2022 10:47 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 14:05 (alan)<\/b>Electrical inspection <\/p>

15\/06\/2022 15:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53206","activity_ticket_id":"50874","ticket_reference":"HDT51955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not draining - emergency call out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 33 & 35 Catherine Street ","cs_id":"1278","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/05\/22","activity_end":"2022-05-30 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62585","activity_notes":"dishwasher not draining - emergency call out ","activity_timesheet":null,"ticket_notes_combined":"

30\/05\/2022 09:13 (System)<\/b>Ticket Created<\/p>

30\/05\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53207","activity_ticket_id":"50875","ticket_reference":"HDT51956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Move opera quarter winter lights from store cupboard into LV switchroom ","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/05\/22","activity_end":"2022-05-30 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62586","activity_notes":"Move opera quarter winter lights from store cupboard into LV switchroom ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2022 13:44 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 07:12 (alan)<\/b>Move lights into LV room <\/p>

01\/06\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53208","activity_ticket_id":"50877","ticket_reference":"HDT51958","ticket_client":"1536","client_name":"Gudrun Sjoden","ticket_title":"leaking pipe to toilet ","ticket_address_1":"65-67 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"65-67 Monmouth Street ","cs_id":"1057","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1057","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/05\/22","activity_end":"2022-05-30 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62587","activity_notes":"leaking pipe to toilet - Tuesday opens at 10.30","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2022 16:40 (System)<\/b>Ticket Created<\/p>

31\/05\/2022 12:03 (dan)<\/b>Tightened inlet valve backnut on toilet cistern<\/p>

31\/05\/2022 12:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53209","activity_ticket_id":"50878","ticket_reference":"HDT51959","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Wiring by ceiling needs to be repaired. ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/05\/22","activity_end":"2022-05-31 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62588","activity_notes":"Wiring by ceiling needs to be repaired. 9am ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2022 09:42 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 10:12 (roy)<\/b>Light fitting still has water inside.Alan advised new light fitting.Quote required<\/p>

01\/06\/2022 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53210","activity_ticket_id":"50879","ticket_reference":"HDT51960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1914","cs_address_2":"25a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1914","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/22","activity_end":"2022-05-31 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62589","activity_notes":"to meet Lilian at flat ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2022 10:26 (System)<\/b>Ticket Created<\/p>

31\/05\/2022 14:46 (dan)<\/b>New bath waste\/filler orderedQuoted for basin replacement<\/p>

31\/05\/2022 15:43 (travis)<\/b>List of works completed.Danny to return and replace pop up plug mechanism,and submit quote for basin replacement.Alan to submit quote for new bathroom extractor fan .<\/p>

01\/06\/2022 09:06 (jane)<\/b>Bath filler and integral waste and overflow on order, delivery time 6th June 2022<\/p>

01\/06\/2022 14:02 (dan)<\/b>New bath waste\/filler ordered<\/p>

09\/06\/2022 14:38 (dan)<\/b>Removed tile and replaced bath waste\/filler, resealed tile to allow future access<\/p>

09\/06\/2022 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53211","activity_ticket_id":"50880","ticket_reference":"HDT51961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement flue seals ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/22","activity_end":"2022-05-31 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62590","activity_notes":"replacement flue seals ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2022 10:34 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53212","activity_ticket_id":"50881","ticket_reference":"HDT51962","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"MDR\/SW\/14962 - replacement glass and lock ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"31\/05\/22","activity_end":"2022-05-31 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62591","activity_notes":"replacement glass and lock ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2022 09:59 (sandra)<\/b>glass on order <\/p>

08\/06\/2022 12:48 (sandra)<\/b>We can attend Friday 10th of June to fit this for you. <\/p>

10\/06\/2022 14:47 (travis)<\/b>Attended to take details for new fanlight window catch,Sourced and on order.<\/p>

21\/06\/2022 10:42 (jane)<\/b>Part on order - Expected in Wednesday 22nd June <\/p>

30\/06\/2022 11:47 (sandra)<\/b>booked for 30\/6<\/p>

30\/06\/2022 13:17 (travis)<\/b>Fanlight window repairs <\/p>

30\/06\/2022 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53213","activity_ticket_id":"50881","ticket_reference":"HDT51962","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"MDR\/SW\/14962 - replacement glass and lock ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/22","activity_end":"2022-05-31 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62592","activity_notes":"replacement lock on windows ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 09:59 (sandra)<\/b>glass on order <\/p>

08\/06\/2022 12:48 (sandra)<\/b>We can attend Friday 10th of June to fit this for you. <\/p>

10\/06\/2022 14:47 (travis)<\/b>Attended to take details for new fanlight window catch,Sourced and on order.<\/p>

21\/06\/2022 10:42 (jane)<\/b>Part on order - Expected in Wednesday 22nd June <\/p>

30\/06\/2022 11:47 (sandra)<\/b>booked for 30\/6<\/p>

30\/06\/2022 13:17 (travis)<\/b>Fanlight window repairs <\/p>

30\/06\/2022 15:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53214","activity_ticket_id":"50882","ticket_reference":"HDT51963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator coming away from bracket - Radiator is still functioning - radiator just requires to be repositioned back to bracket fit Flat 5 - 21 Catherine Street -","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/05\/22","activity_end":"2022-05-31 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62593","activity_notes":"Radiator coming away from bracket - Radiator is still functioning - radiator just requires to be repositioned back to bracketfit Flat 5 - 21 Catherine Street -","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2022 11:17 (System)<\/b>Ticket Created<\/p>

31\/05\/2022 13:52 (dan)<\/b>Refixed radiator brackets<\/p>

31\/05\/2022 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53215","activity_ticket_id":"50879","ticket_reference":"HDT51960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1914","cs_address_2":"25a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1914","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"31\/05\/22","activity_end":"2022-05-31 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62594","activity_notes":"to meet Lilian at flat ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2022 10:26 (System)<\/b>Ticket Created<\/p>

31\/05\/2022 14:46 (dan)<\/b>New bath waste\/filler orderedQuoted for basin replacement<\/p>

31\/05\/2022 15:43 (travis)<\/b>List of works completed.Danny to return and replace pop up plug mechanism,and submit quote for basin replacement.Alan to submit quote for new bathroom extractor fan .<\/p>

01\/06\/2022 09:06 (jane)<\/b>Bath filler and integral waste and overflow on order, delivery time 6th June 2022<\/p>

01\/06\/2022 14:02 (dan)<\/b>New bath waste\/filler ordered<\/p>

09\/06\/2022 14:38 (dan)<\/b>Removed tile and replaced bath waste\/filler, resealed tile to allow future access<\/p>

09\/06\/2022 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53216","activity_ticket_id":"50883","ticket_reference":"HDT51964","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"boiler issues ","ticket_address_1":"Suite 2","ticket_address_2":"23-26 Great James Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 2","cs_id":"2058","cs_address_2":"23-26 Great James Street","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"2058","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/22","activity_end":"2022-05-31 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62595","activity_notes":"boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2022 14:20 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53217","activity_ticket_id":"50884","ticket_reference":"HDT51965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14955 - boiler front casing","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/22","activity_end":"2022-05-31 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62596","activity_notes":"boiler front casing","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 19:53 (michaelk)<\/b>Attended site to carry quoted work to the boiler front casing\/hinge and magnets. Completed work and left fully operational. 1hr labour plus parts total 131 ex vat.<\/p>

24\/06\/2022 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53218","activity_ticket_id":"50885","ticket_reference":"HDT51966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom and hallway windows are painted shut and don't open - Freezer makes an intermittent high-pitched noise","ticket_address_1":"Flat 4, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/22","activity_end":"2022-06-01 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62597","activity_notes":"Bedroom and hallway windows are painted shut and don't open- Freezer makes an intermittent high-pitched noise","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 09:12 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>

01\/06\/2022 13:28 (roy)<\/b>Windows already forced open and damaged.Apparently engineers arrived earlier.Photos taken as didn't want to be blamed for damage.No fault found with fridge\/freezer.Tenant to report back if happens again and possibly Repair Aid to attend<\/p>

01\/06\/2022 15:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53219","activity_ticket_id":"50886","ticket_reference":"HDT51967","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14964 - replacement basin tap and waste ","ticket_address_1":"Flat 3","ticket_address_2":"25a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1914","cs_address_2":"25a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1914","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/06\/22","activity_end":"2022-06-01 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62598","activity_notes":"replacement basin tap and waste ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 09:48 (jane)<\/b>Wall hung basin, mixer tap and basin waste on order - Expected delivery Wednesday 8th June <\/p>

09\/06\/2022 14:36 (dan)<\/b>Supplied and fitted basin, taps and waste as quoted<\/p>

09\/06\/2022 15:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53220","activity_ticket_id":"50887","ticket_reference":"HDT51968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"outside uplighters on chinatown buildings - adjust time clock ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/22","activity_end":"2022-06-01 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62599","activity_notes":"outside uplighters on chinatown buildings - adjust time clock ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 09:35 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 09:51 (alan)<\/b>Adjust all time clocks for china town building up lights <\/p>

01\/06\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53221","activity_ticket_id":"50888","ticket_reference":"HDT51969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/06\/22","activity_end":"2022-06-01 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62600","activity_notes":"washing machine The door is not opening. Maybe Roy can get it fixed. Please collect keys from the security office","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 09:41 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 14:00 (dan)<\/b>Appliance engineer required<\/p>

10\/06\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53222","activity_ticket_id":"50889","ticket_reference":"HDT51970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"grout the floor in the bathroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/06\/22","activity_end":"2022-06-01 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62601","activity_notes":"grout the floor in the bathroom - keys from Lilian ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 12:09 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 13:47 (alan)<\/b>Replace faulty dimmer module to wall lights in main room and replace lamp in down lighter <\/p>

01\/06\/2022 15:08 (dan)<\/b>Grouted bathroom floor<\/p>

01\/06\/2022 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53223","activity_ticket_id":"50889","ticket_reference":"HDT51970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"grout the floor in the bathroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/22","activity_end":"2022-06-01 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62602","activity_notes":"danny is collecting keys ceiling light not working in living room ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 12:09 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 13:47 (alan)<\/b>Replace faulty dimmer module to wall lights in main room and replace lamp in down lighter <\/p>

01\/06\/2022 15:08 (dan)<\/b>Grouted bathroom floor<\/p>

01\/06\/2022 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53224","activity_ticket_id":"50890","ticket_reference":"HDT51971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"H&S works ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62603","activity_notes":"The fire-resisting door to the gas meter cupboard within 44a Floral Street is not provided with intumescent strips and smoke seals. The intumescent strips and smoke seals should be installed.Make good breaches of fire-resistance in the ceiling.Observation The cable penetrations in the ceiling above the control and indicating equipment (CIE) should be made good with appropriate materials. Account should be taken of the degree of fire resistance required, which is 30 minutes fire resistance.Location Ground floor (44a Floral Street).","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:05 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:35 (travis)<\/b>H&S Works to gas cupboard double doors.<\/p>

08\/06\/2022 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53225","activity_ticket_id":"50891","ticket_reference":"HDT51972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"H&S works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62604","activity_notes":"H&S works Replace missing inspection plate.Observation The missing inspection plate in the wall opposite the main entrance (see Photograph 1) should be replaced. Account should be taken of the degree of fire resistance required, which is 30 minutes fire resistance.Location Ground floor entrance hall.","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:09 (System)<\/b>Ticket Created<\/p>

06\/06\/2022 09:44 (travis)<\/b>Old broken plastic inspection cover removed,wall cut slightly bigger @30cm sq to accept new 1hr fire rated metal inspection cover,sealed with,Firecryl sealant.<\/p>

06\/06\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53226","activity_ticket_id":"50892","ticket_reference":"HDT51973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"H&S works ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62605","activity_notes":"H&S works The penetrations in the service riser should be repaired with materials with a 30-minute fire-resisting rating.Location Flat entrance hallways.Lilian, can you advise on the access to the flats please?","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:10 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 12:06 (travis)<\/b>Checked all risers on all floors ,found quite a few cable penetrations cut through the smoke\/fire proof flooring and walls.filled all voids with fire proof insulation board and sealed with recommended fire proof sealant.<\/p>

09\/06\/2022 12:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53227","activity_ticket_id":"50893","ticket_reference":"HDT51974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"H&S works ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place ","cs_id":"1706","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1706","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62606","activity_notes":"H&S works The fire-resisting doors to the third and fourth-floor electrical cupboards were not provided with intumescent strips and smoke seals. The doors\/frame should be provided with intumescent strips and smoke seals.","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:11 (System)<\/b>Ticket Created<\/p>

06\/06\/2022 15:37 (travis)<\/b>Removal of X2 upper floor doors,routed around edges and fitted fire seals to all edges,refitted doors <\/p>

14\/06\/2022 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53228","activity_ticket_id":"50894","ticket_reference":"HDT51975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"H&S works ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62607","activity_notes":"H&S works Ground floor fire extinguisher sited on the floor. Fire extinguisher holder installed upside down.Can I have the report once complete to close this action down?","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:13 (System)<\/b>Ticket Created<\/p>

06\/06\/2022 10:43 (travis)<\/b>Refit extinguisher bracket correct way up and attached extinguisher.<\/p>

06\/06\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53229","activity_ticket_id":"50895","ticket_reference":"HDT51976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top floor water damage ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1459","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1459","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62608","activity_notes":"Top floor water damage Can we attend and check that the leak is dry here and make good if so?Can I have the job sheet once complete to close the action down?","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:15 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 15:47 (travis)<\/b>Attended and tested ceiling staining for moisture,readings read at zero and minimal,so ready for decoration.Rubbing down,stain blocking and colour matching required on this one so Dean is probably the guy for this <\/p>

08\/06\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53230","activity_ticket_id":"50896","ticket_reference":"HDT51977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"H&S","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"48 Chandos Place ","cs_id":"1823","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HS","ticket_client_site":"1823","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62609","activity_notes":"H&SAccess was not available to the third-floor flat to confirm if intumescent strips and smoke seals are fitted to the flat entrance door. It should be verified that intumescent strips and smoke seals are fitted and where this is not, they should be installed.Can I have a report when complete to close this job down","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:15 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 11:02 (travis)<\/b>H&S Works to apartment door,top fl.<\/p>

14\/06\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53231","activity_ticket_id":"50897","ticket_reference":"HDT51978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Replace all Fluorescent lights in common parts for similar LED fittings - For the provisional of \u00c2\u00a33,500.00 plus VAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62610","activity_notes":"CAN WE BOOK THIS IN Replace all Fluorescent lights in common parts for similar LED fittings","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:20 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 19:57 (alan)<\/b>Quoted works<\/p>

19\/01\/2023 15:05 (alan)<\/b>Quoted works <\/p>

20\/01\/2023 16:02 (alan)<\/b>Quoted works <\/p>

20\/01\/2023 16:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53232","activity_ticket_id":"50898","ticket_reference":"HDT51979","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace all Fluorescent lights in common parts for similar LED fittings - For the provisional sum of \u00c2\u00a32,000.00 plus VAT ","ticket_address_1":"55-56 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-56 St Martins Lane ","cs_id":"2060","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2060","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62611","activity_notes":"Replace all Fluorescent lights in common parts for similar LED fittings","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:25 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 06:11 (alan)<\/b>Quoted works <\/p>

23\/09\/2022 08:35 (alan)<\/b>Quoted works <\/p>

23\/09\/2022 08:36 (alan)<\/b>Complete quoted works <\/p>

23\/09\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53233","activity_ticket_id":"50899","ticket_reference":"HDT51980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace all Fluorescent lights in common parts for similar LED fittings - For the provisional sum of \u00c2\u00a3700.00 plus VAT ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62612","activity_notes":"Replace all Fluorescent lights in common parts for similar LED fittings -","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:28 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 07:18 (alan)<\/b>Quoted works <\/p>

19\/08\/2022 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53234","activity_ticket_id":"50900","ticket_reference":"HDT51981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Convert all Fluorescent lights in common parts to LED fittings - 11 fittings For the provisional sum of \u00c2\u00a32,000.00 plus VAT ","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62613","activity_notes":"Convert all Fluorescent lights in common parts to LED fittings - 11 fittings ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:29 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 07:13 (alan)<\/b>Quoted works <\/p>

21\/06\/2022 12:34 (alan)<\/b>Quoted works <\/p>

21\/06\/2022 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53235","activity_ticket_id":"50901","ticket_reference":"HDT51982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace all Fluorescent lights in common parts for similar LED fittings. For the provisional sum of \u00c2\u00a32,000.00 plus VAT Can I have reports when complete please?","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street ","cs_id":"1615","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1615","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/22","activity_end":"2022-06-01 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62614","activity_notes":"Replace all Fluorescent lights in common parts for similar LED fittings. Can I have reports when complete please?","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 14:30 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 15:30 (alan)<\/b>Quoted works <\/p>

09\/06\/2022 15:30 (alan)<\/b>Complete quoted works <\/p>

09\/06\/2022 15:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53236","activity_ticket_id":"50858","ticket_reference":"HDT51939","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 & 20 New Cavendish Street ","cs_id":"1073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1073","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/22","activity_end":"2022-06-08 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62615","activity_notes":"For the yearly cherry picker to clear the front hoppers and gutters at both buildingsWEDNESDAY 8TH AT 7AM WITH WESTFERRY ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2022 16:02 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 08:46 (roy)<\/b>Cleaned and check all hoppers and gullies All ok<\/p>

14\/06\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53237","activity_ticket_id":"50858","ticket_reference":"HDT51939","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","ticket_address_1":"16 & 20 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 & 20 New Cavendish Street ","cs_id":"1073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1073","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"08\/06\/22","activity_end":"2022-06-18 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62616","activity_notes":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","activity_timesheet":null,"ticket_notes_combined":"

25\/05\/2022 16:02 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 08:46 (roy)<\/b>Cleaned and check all hoppers and gullies All ok<\/p>

14\/06\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53238","activity_ticket_id":"50888","ticket_reference":"HDT51969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/06\/22","activity_end":"2022-06-01 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62617","activity_notes":"washing machine The door is not opening. Maybe Roy can get it fixed. Please collect keys from the security office","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2022 09:41 (System)<\/b>Ticket Created<\/p>

01\/06\/2022 14:00 (dan)<\/b>Appliance engineer required<\/p>

10\/06\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53239","activity_ticket_id":"50902","ticket_reference":"HDT51983","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"cover window ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/22","activity_end":"2022-06-01 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62618","activity_notes":"cover window Please can you book a job ASAP to cover the window at 80 Long which David Kovats art gallery, security have the keys.We just need it covered so no one can see in, please can you put this on a 4 hour Please can this be done today.Please give me a call if you need any more info. ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 15:30 (System)<\/b>Ticket Created<\/p>

02\/06\/2022 14:48 (roy)<\/b>Cover window and door<\/p>

06\/06\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53240","activity_ticket_id":"50903","ticket_reference":"HDT51984","ticket_client":"2108","client_name":"Forty Group","ticket_title":"change the locks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14\/16 Broadwalk ","cs_id":"2061","cs_address_2":"","cs_town":"Harlow ","cs_postcode":"CM20 1HT","ticket_client_site":"2061","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/22","activity_end":"2022-06-07 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62619","activity_notes":"change the locks to meet Yaser on Tuesday 7th at 10am outside the building Is someone able to meet me on site to go through the various units to have these done\/looked at? No probs if they first need to look at the types of locks, a nd then re attend.","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 15:33 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 12:31 (travis)<\/b>List of works,Quote to follow.<\/p>

07\/06\/2022 12:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53241","activity_ticket_id":"50904","ticket_reference":"HDT51985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked sink and macerator ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/06\/22","activity_end":"2022-06-01 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62620","activity_notes":"blocked sink and macerator - keys , Ive tried to unblock the handbasin at 9a little newport street WC2H 7JJ but its not moving.This is not related to the other problem with the macerater in the bathroom next door thanks","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2022 15:51 (System)<\/b>Ticket Created<\/p>

06\/06\/2022 05:42 (dan)<\/b>Blocked basin trap<\/p>

06\/06\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53242","activity_ticket_id":"50905","ticket_reference":"HDT51986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - beeping alarm ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/22","activity_end":"2022-06-06 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62621","activity_notes":"emergency call out - beeping alarm ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2022 09:39 (System)<\/b>Ticket Created<\/p>

06\/06\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53243","activity_ticket_id":"50906","ticket_reference":"HDT51987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in bathroom and door handle ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/22","activity_end":"2022-06-06 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62622","activity_notes":"light out in bathroom and door handle tenant home from 10 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2022 10:30 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 10:32 (jane)<\/b>Filter on order - 2\/3 days lead-time<\/p>

08\/06\/2022 09:57 (alan)<\/b>Replace blown lamp in bathroom Replace broken latch in bedroom door and order new handles for bathroom and main room door <\/p>

08\/06\/2022 09:59 (alan)<\/b>Return to site and replace handles on bathroom and main room doors <\/p>

08\/06\/2022 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53244","activity_ticket_id":"50907","ticket_reference":"HDT51988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant has reported the ceiling in the bedroom is leaking.","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/06\/22","activity_end":"2022-06-06 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62623","activity_notes":"Tenant has reported the ceiling in the bedroom is leaking.CAN YOU TAKE PHOTOS OF THE DAMAGE AS WELL PLEASEPlease attend the tenant will be home, if he is on a call he may not hear the buzzer so please call him on 07900 073562.The tenant says there is a lot of damp in the bedroom if a dehumidifier is needed please supply.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2022 11:23 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 07:21 (dan)<\/b>Leak investigation, cleared gutter, roof repairs required<\/p>

07\/06\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53245","activity_ticket_id":"50910","ticket_reference":"HDT51991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 2 ","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/06\/22","activity_end":"2022-06-06 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62624","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2022 15:27 (System)<\/b>Ticket Created<\/p>

06\/06\/2022 16:28 (sandra)<\/b>tenant at home to give access <\/p>

10\/06\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53246","activity_ticket_id":"50909","ticket_reference":"HDT51990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light and tap ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/22","activity_end":"2022-06-06 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62625","activity_notes":"TUESDAY MORNING TENANT HOME FOR ACCESS Can we have someone in the above-mentioned flat either today or tomorrow to fix light bulb in the fridge Please advice time, tenant will provide access","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2022 15:25 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 09:32 (alan)<\/b>Replace blown lamp in fridge<\/p>

07\/06\/2022 09:35 (michaelk)<\/b>Attended site to investigate reported issues. The basin tap is seized on both handles, particularly on the right side, which requires changing. Note; the tap is a 3 hole basin type, so requires complete change. The adjustable waste has a taped repair, which also requires changing. Fridge requires a replacement bulb. Quote to follow 1 hour labour 50<\/p>

07\/06\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53247","activity_ticket_id":"50909","ticket_reference":"HDT51990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light and tap ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/22","activity_end":"2022-06-06 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62626","activity_notes":"tuesday morning Can we have someone in the above-mentioned flat either today or tomorrow to fix bathroom sink, one of the handles to open the water is stuck and the cold water cannot be turned on?Please advice time, tenant will provide access","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2022 15:25 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 09:32 (alan)<\/b>Replace blown lamp in fridge<\/p>

07\/06\/2022 09:35 (michaelk)<\/b>Attended site to investigate reported issues. The basin tap is seized on both handles, particularly on the right side, which requires changing. Note; the tap is a 3 hole basin type, so requires complete change. The adjustable waste has a taped repair, which also requires changing. Fridge requires a replacement bulb. Quote to follow 1 hour labour 50<\/p>

07\/06\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53248","activity_ticket_id":"50908","ticket_reference":"HDT51989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap will not turn off ","ticket_address_1":"Flat 5","ticket_address_2":"33 - 35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1605","cs_address_2":"33 - 35 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1605","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/22","activity_end":"2022-06-06 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62627","activity_notes":"Coming from one of the bathroom sinks - out of the hot tap.Tap will not turn off properly.NO ANSWER FOR ACCESS.IF YOU PASSING JUST KNOCK ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2022 13:28 (System)<\/b>Ticket Created<\/p>

10\/06\/2022 13:00 (sandra)<\/b>(Placed On Hold) no access. waiting for tenant to make contact with FM <\/p>

09\/09\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2022 15:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/10\/2022 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53249","activity_ticket_id":"50911","ticket_reference":"HDT51992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace blown lamp in common parts ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/22","activity_end":"2022-06-07 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62628","activity_notes":"Replace blown lamp in common parts ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 09:03 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 15:29 (alan)<\/b>Replace blown lamp in common parts and investigate lights not switching off, fault found to be PIR sensor on ground floor Replace sensor test and leave working <\/p>

09\/06\/2022 15:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53250","activity_ticket_id":"50912","ticket_reference":"HDT51993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JH\/JH\/14935 - Replacement macerator ","ticket_address_1":"9a Littte Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Littte Newport Street","cs_id":"1328","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1328","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/06\/22","activity_end":"2022-06-07 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62629","activity_notes":"Replacement macerator Travis has the macerator - tomorrow with keys to fit ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 13:33 (jane)<\/b>Macerator on order, expected delivery Monday 13th June <\/p>

14\/06\/2022 11:01 (sandra)<\/b>emailed for wednesday or thursday <\/p>

14\/06\/2022 16:00 (sandra)<\/b>booked with keys wednesday <\/p>

16\/06\/2022 08:36 (dan)<\/b>Supplied and fitted new macerator, pan and cistern in very poor condition.<\/p>

16\/06\/2022 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53251","activity_ticket_id":"50913","ticket_reference":"HDT51994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance Testing without PAT testing ","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/22","activity_end":"2022-06-07 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62630","activity_notes":"Compliance Testing without PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 10:03 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 11:34 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2022 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53252","activity_ticket_id":"50914","ticket_reference":"HDT51995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas safety compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/22","activity_end":"2022-06-07 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62631","activity_notes":"Gas safety compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 10:05 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 11:35 (michaelk)<\/b>Completed compliance testing 145.Note pre dated job to 23rd June.<\/p>

07\/06\/2022 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53253","activity_ticket_id":"50915","ticket_reference":"HDT51996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/22","activity_end":"2022-06-07 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62632","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 10:07 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 11:36 (michaelk)<\/b>Completed compliance testing 145.Note pre dated job to 23rd June.<\/p>

07\/06\/2022 12:03 (sandra)<\/b>(Ticket Closed)<\/p>

08\/06\/2022 16:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/06\/2022 07:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/06\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53254","activity_ticket_id":"50916","ticket_reference":"HDT51997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"potential leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/06\/22","activity_end":"2022-06-07 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62633","activity_notes":"potential leak please see the below email. Do you have anyone to attend today?Please collect keys from the security office.I will have to attend with him therefore please ask him to ring me.","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 10:16 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 11:40 (dan)<\/b>Traced source of leak to concealed wc, replaced inlet valve, resealed worktop<\/p>

07\/06\/2022 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53255","activity_ticket_id":"50917","ticket_reference":"HDT51998","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove sign from hairdressers ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/06\/22","activity_end":"2022-06-07 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62634","activity_notes":"Remove sign from hairdressers and take the sign to KWT Printers which is 80 Long Acre. See Randall for details. Once recovered please put back up","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 10:32 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 15:44 (dan)<\/b>Unable to remove safely, rearranged for 7am<\/p>

08\/06\/2022 07:25 (dan)<\/b>Removed sign and dropped at printers<\/p>

10\/06\/2022 09:48 (sandra)<\/b>waiting on sign <\/p>

21\/06\/2022 08:30 (dan)<\/b>Refitted sign<\/p>

21\/06\/2022 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53256","activity_ticket_id":"50918","ticket_reference":"HDT51999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair of bollard ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/22","activity_end":"2022-06-07 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62635","activity_notes":"repair of bollard picture attached separately Can someone attend and repair this bollard Looks like it just needs bolting back together ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 11:01 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 13:44 (jane)<\/b>To supply and fit new coded lock with code 2121<\/p>

07\/06\/2022 14:39 (travis)<\/b>Repairs to cast aluminium bollard,new m8 bolts with nylon threaded nuts.New padlock fitted coded to 3121 by instruction of Lillian.<\/p>

07\/06\/2022 14:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53257","activity_ticket_id":"50919","ticket_reference":"HDT52000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no key to lock on door.","ticket_address_1":"1st floor office ","ticket_address_2":"78 Shaftesbury avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st floor office ","cs_id":"2064","cs_address_2":"78 Shaftesbury avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2064","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/22","activity_end":"2022-06-07 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62636","activity_notes":"THIS JOB IS NOW CANCELLED ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2022 11:29 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53258","activity_ticket_id":"50920","ticket_reference":"HDT52001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"spark\/flame when socket is used ","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 36 St Martins Lane ","cs_id":"1495","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1495","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/22","activity_end":"2022-06-07 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62637","activity_notes":"spark\/flame when socket is used Can we have someone attending asap to check the oven and the sockets in the kitchen in flat 1 at 36 St Martin's Lane?The issue is that the socket it's making a flame when plugging an appliance and the oven starts working for 2 mins and then stops, so we think it is more like an electricity issue. ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 12:41 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 15:19 (alan)<\/b>Repair loose connection to oven Replace faulty socket in kitchen with temporary white PVC socket and order replacement socket to match exiting sockets <\/p>

04\/07\/2022 06:48 (alan)<\/b>Return to site and replace temporary sockets to match existing sockets<\/p>

04\/07\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53259","activity_ticket_id":"50921","ticket_reference":"HDT52002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14968 - replacement tap, basin waste and trap ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/22","activity_end":"2022-06-07 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62638","activity_notes":"replacement tap, basin waste and trap ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 16:11 (michaelk)<\/b>Attended site to investigate the reported issues. The basin tap requires changing along with the damaged bottle trap. Fridge lamp also required changing, costs have been sent. 1hr labour 50<\/p>

10\/06\/2022 09:47 (sandra)<\/b>Booked for Tuesday morning <\/p>

14\/06\/2022 11:50 (sandra)<\/b>booked today at 12<\/p>

16\/06\/2022 07:02 (michaelk)<\/b>Attended site to carry out quoted work, replacing the taps to the bathroom 3 hole basin. Completed work and left fully taps fully operational. <\/p>

16\/06\/2022 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53260","activity_ticket_id":"50922","ticket_reference":"HDT52003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a\/c controller showing a fault","ticket_address_1":"Second floor office ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Second floor office ","cs_id":"2066","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2066","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/22","activity_end":"2022-06-07 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62639","activity_notes":"a\/c controller showing a fault","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2022 16:10 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 10:24 (alan)<\/b>Look to air-conditioning fault checked that all units had powerController is saying its a problem with the outside unitsReported back to office unable to get working<\/p>

14\/06\/2022 11:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53261","activity_ticket_id":"50922","ticket_reference":"HDT52003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a\/c controller showing a fault","ticket_address_1":"Second floor office ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Second floor office ","cs_id":"2066","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2066","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/22","activity_end":"2022-06-08 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62640","activity_notes":"a\/c controller showing a fault","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 16:10 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 10:24 (alan)<\/b>Look to air-conditioning fault checked that all units had powerController is saying its a problem with the outside unitsReported back to office unable to get working<\/p>

14\/06\/2022 11:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53262","activity_ticket_id":"50778","ticket_reference":"HDT51859","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Need the circuits checked a to excel spreadsheet ","ticket_address_1":"143 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"143 Long Acre ","cs_id":"2040","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/22","activity_end":"2022-06-09 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62641","activity_notes":"Need the circuits checked a to excel spreadsheet ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2022 10:30 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 16:49 (roy)<\/b>With Alan<\/p>

13\/06\/2022 06:46 (alan)<\/b>Check circuits and report back to Jane M<\/p>

13\/06\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>

14\/07\/2022 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/07\/2022 11:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53263","activity_ticket_id":"50924","ticket_reference":"HDT52005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Flat 1, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 1 Horse and Dolphin Yard ","cs_id":"2025","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2025","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/06\/22","activity_end":"2022-06-08 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62642","activity_notes":"We had a leak yesterday night at flat 1, 1 Horse and Dolphin Yard above the kitchen sink. Same place as before.Further, we have some water damage at the entrance of 1 Horse and Dolphin Yard. It started with a damp spot on the wall and then the plaster crumbled.We can provide access anytime between 9 am and 5 pm for both issues.","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 10:26 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:56 (dan)<\/b>Repaired leak on mains stopcock, inspected kitchen (freezer fault)<\/p>

09\/06\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53264","activity_ticket_id":"50925","ticket_reference":"HDT52006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"SW\/SW\/14970 - Supply and fit new shower cartridge ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/22","activity_end":"2022-06-08 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62643","activity_notes":"Supply and fit new shower cartridge ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2022 06:59 (michaelk)<\/b>Attended site to carry out quoted work replacing the shower cartridge. Completed work and set cartridge temperature to the tenants requests. 3hrs labour plus parts, total 228.23 ex vat.<\/p>

16\/06\/2022 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53265","activity_ticket_id":"50926","ticket_reference":"HDT52007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/22","activity_end":"2022-06-08 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62644","activity_notes":"list of works Please arrange for someone to attend to the below. Let me know what time and I will inform the tenant.No hot waterWardrobe doors faulty again. Please check on all wardrobe doorsSink drainage issue","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 10:52 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:53 (roy)<\/b>Repressured boiler. All ok Blocked sink. Cleared. Tested all ok.(Faulty pop up waste though)Sliding doors fallen off runners. Warmth Alan's help refixed all ok<\/p>

09\/06\/2022 07:25 (alan)<\/b>Help Roy<\/p>

09\/06\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53266","activity_ticket_id":"50922","ticket_reference":"HDT52003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a\/c controller showing a fault","ticket_address_1":"Second floor office ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Second floor office ","cs_id":"2066","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2066","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/06\/22","activity_end":"2022-06-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62645","activity_notes":"a\/c controller showing a fault","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2022 16:10 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 10:24 (alan)<\/b>Look to air-conditioning fault checked that all units had powerController is saying its a problem with the outside unitsReported back to office unable to get working<\/p>

14\/06\/2022 11:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53267","activity_ticket_id":"50927","ticket_reference":"HDT52008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issues ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/22","activity_end":"2022-06-08 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62646","activity_notes":"electrical issues (waiting on apartment number)30 Rathbone - No power for a few of the apartments and also due to the power issue the intercom is not working as well so as a result people are trapped in the building - engineer require to attend urgently. Fire alarm is also in fault - due to power issue. Not a local power cut as other apartments in 30 have power still.","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 12:00 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 12:44 (alan)<\/b>Investigate no power on arrival found all power to be working and that being a local power cut in the area<\/p>

08\/06\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53268","activity_ticket_id":"50928","ticket_reference":"HDT52009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/22","activity_end":"2022-06-08 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62647","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2022 12:14 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53269","activity_ticket_id":"50929","ticket_reference":"HDT52010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can please someone attend in the above mentioned flat to fix (again) the window restrictors by flat 3.4?","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/22","activity_end":"2022-06-08 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62648","activity_notes":"Can please someone attend in the above mentioned flat to fix the window restrictors by flat 3.4?","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 12:37 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:54 (roy)<\/b>Fitted new sash security stops<\/p>

09\/06\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53270","activity_ticket_id":"50930","ticket_reference":"HDT52011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak on shower ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/06\/22","activity_end":"2022-06-08 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62649","activity_notes":"leak on shower ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 12:46 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:57 (dan)<\/b>Quote provided for replacement screen<\/p>

09\/06\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53271","activity_ticket_id":"50923","ticket_reference":"HDT52004","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"washer\/dryer ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/06\/22","activity_end":"2022-06-08 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62650","activity_notes":"washer\/dryer booked for 14\/6Could someone please have a look at the washer dryer apparently it pauses on the wash cycle - it raised a message to clean the drain pump which the tenant has done and worked it fine for a week but is now pausing again.","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2022 09:51 (System)<\/b>Ticket Created<\/p>

10\/06\/2022 09:44 (sandra)<\/b>on Tuesday, 14\/06 between 12 and 6pmTenant home for access <\/p>

14\/06\/2022 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53272","activity_ticket_id":"50933","ticket_reference":"HDT52014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower pressure ","ticket_address_1":"Flat 3","ticket_address_2":"122 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1847","cs_address_2":"122 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5ER","ticket_client_site":"1847","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/22","activity_end":"2022-06-08 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62651","activity_notes":"TOMORROW Since the plumber last came - the water pressure has dropped to nothing at all. Please help as soon as possible as cannot shower or wash up etc.","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 14:45 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 07:32 (michaelk)<\/b>Attended site to reported pressure issue. The newly installed pump is working correctly, however an additional feed into the flat is causing a problem. Pipework modifications are required, I will speak to lilian. 1hr labour 50<\/p>

13\/06\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>

21\/06\/2022 11:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2022 11:57 (jane)<\/b>(Ticket Closed)<\/p>

24\/06\/2022 14:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/06\/2022 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53273","activity_ticket_id":"50932","ticket_reference":"HDT52013","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/14959 - Forbo bulletin board pinnable material installation 3 walls","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/06\/22","activity_end":"2022-06-20 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62652","activity_notes":"Forbo bulletin board pintable material installation 3 wallsMONDAY 20TH","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 09:49 (sandra)<\/b>booked monday 20th <\/p>

21\/06\/2022 14:25 (jane)<\/b>Re-booked for Friday 24th June at 6am <\/p>

27\/06\/2022 08:48 (dean)<\/b>Done 240.00<\/p>

27\/06\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53274","activity_ticket_id":"50934","ticket_reference":"HDT52015","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"front and back roof are flooded","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/06\/22","activity_end":"2022-06-08 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62653","activity_notes":"front and back roof are floodedcan you check both. the decking has been taken up and the water wont drain away tenant should be at home ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 15:20 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:58 (dan)<\/b>Checked outlets (clear) roof surface holding water<\/p>

09\/06\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53275","activity_ticket_id":"50935","ticket_reference":"HDT52016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - door release not working ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/22","activity_end":"2022-06-08 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62654","activity_notes":"emergency call out - door release not working ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2022 15:27 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53276","activity_ticket_id":"50926","ticket_reference":"HDT52007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/22","activity_end":"2022-06-08 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62655","activity_notes":"list of works Please arrange for someone to attend to the below. Let me know what time and I will inform the tenant.No hot waterWardrobe doors faulty again. Please check on all wardrobe doorsSink drainage issue","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 10:52 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:53 (roy)<\/b>Repressured boiler. All ok Blocked sink. Cleared. Tested all ok.(Faulty pop up waste though)Sliding doors fallen off runners. Warmth Alan's help refixed all ok<\/p>

09\/06\/2022 07:25 (alan)<\/b>Help Roy<\/p>

09\/06\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53277","activity_ticket_id":"50926","ticket_reference":"HDT52007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/22","activity_end":"2022-06-08 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62656","activity_notes":"list of works Please arrange for someone to attend to the below. Let me know what time and I will inform the tenant.No hot waterWardrobe doors faulty again. Please check on all wardrobe doorsSink drainage issue","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2022 10:52 (System)<\/b>Ticket Created<\/p>

08\/06\/2022 15:53 (roy)<\/b>Repressured boiler. All ok Blocked sink. Cleared. Tested all ok.(Faulty pop up waste though)Sliding doors fallen off runners. Warmth Alan's help refixed all ok<\/p>

09\/06\/2022 07:25 (alan)<\/b>Help Roy<\/p>

09\/06\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53278","activity_ticket_id":"50936","ticket_reference":"HDT52017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind is down","ticket_address_1":"Flat 3","ticket_address_2":"122 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1847","cs_address_2":"122 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5ER","ticket_client_site":"1847","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/06\/22","activity_end":"2022-06-08 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62657","activity_notes":"9am thursday Blind is down. Please send same maintenance company as last time, as he did a fantastic job better than the company before!","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 15:47 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 10:07 (travis)<\/b>Refitted bedroom blind.<\/p>

09\/06\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53279","activity_ticket_id":"50915","ticket_reference":"HDT51996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/22","activity_end":"2022-06-08 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62658","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2022 10:07 (System)<\/b>Ticket Created<\/p>

07\/06\/2022 11:36 (michaelk)<\/b>Completed compliance testing 145.Note pre dated job to 23rd June.<\/p>

07\/06\/2022 12:03 (sandra)<\/b>(Ticket Closed)<\/p>

08\/06\/2022 16:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/06\/2022 07:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/06\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53280","activity_ticket_id":"50938","ticket_reference":"HDT52019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pipework amendment ","ticket_address_1":"Flat 3","ticket_address_2":"122 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1847","cs_address_2":"122 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5ER","ticket_client_site":"1847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/22","activity_end":"2022-06-09 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62659","activity_notes":"Pipework amendment ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 10:02 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 07:21 (michaelk)<\/b>Attended site carry out mains pipework alterations to allow both hot and cold supplies to the flat to be pumped. Completed work and tested operation, leaving in full working order. 4hrs labour 185<\/p>

13\/06\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53281","activity_ticket_id":"50937","ticket_reference":"HDT52018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dripping tap ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/22","activity_end":"2022-06-09 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62660","activity_notes":". The flat above is having a problem with a tap dripping hot water (sink on the 3rd floor). The tenant asked if someone could attend today\/","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 09:53 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 07:24 (michaelk)<\/b>Attended site to investigate bathroom tap fault. Stripped down basin tap and found that the insert was at fault. Travelled to supplier to match insert and returned to site to fit. Tested tap on completion and left fully operational. 3hrs labour plus part, total 164 ex vat.<\/p>

13\/06\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53282","activity_ticket_id":"50779","ticket_reference":"HDT51860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14887 - Replacement light fittings","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/22","activity_end":"2022-06-09 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62661","activity_notes":"Replacement light fittings","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2022 10:03 (alan)<\/b>Quoted works <\/p>

08\/06\/2022 10:03 (alan)<\/b>Quoted works <\/p>

08\/06\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>

09\/06\/2022 10:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2022 07:12 (alan)<\/b>Quoted works <\/p>

27\/06\/2022 10:53 (alan)<\/b>Complete quoted works<\/p>

28\/06\/2022 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53283","activity_ticket_id":"50939","ticket_reference":"HDT52020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"realign boiler valve so it could be better monitored if closed or not ","ticket_address_1":"Flat 3","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/22","activity_end":"2022-06-09 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62662","activity_notes":"realign boiler valve so it could be better monitored if closed or not - access can be organised on 10\/06\/22, Friday or 17\/06\/22, Friday between 11 am and 3 pm WHEN DO YOU WANT TO ATTEND ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 10:57 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 07:29 (michaelk)<\/b>Attended site to investigate reported fault. Fitted new filling loop to system, due to the isolation valve. 2hrs labour plus part, total 110 ex vat.<\/p>

13\/06\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53284","activity_ticket_id":"50940","ticket_reference":"HDT52021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower door off runner","ticket_address_1":"Flat 5","ticket_address_2":"1 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2036","cs_address_2":"1 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2036","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/06\/22","activity_end":"2022-06-22 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62663","activity_notes":"Shower door off runneraccess today 11 - 3pm Wednesday 22nd ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 10:59 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 11:59 (sandra)<\/b>today <\/p>

09\/06\/2022 13:03 (jane)<\/b>Shower bracket ordering <\/p>

09\/06\/2022 14:39 (dan)<\/b>Plastic bracket broken, replacement sourced <\/p>

17\/06\/2022 12:34 (sandra)<\/b>We can organise access on 22\/06\/22, Wednesday between 11 am and 3 pm.<\/p>

22\/06\/2022 14:37 (dan)<\/b>Fitted new runner\/bracket to shower door<\/p>

22\/06\/2022 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53285","activity_ticket_id":"50941","ticket_reference":"HDT52022","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14974 - HIghlight trip hazard to roof stairs ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/22","activity_end":"2022-06-09 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62664","activity_notes":"HIghlight trip hazard to roof stairs ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 14:22 (travis)<\/b>H&S Works,high visibility tape to upper metal stairs.<\/p>

09\/06\/2022 15:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53286","activity_ticket_id":"50943","ticket_reference":"HDT52024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DW\/SW\/14975 - Replacement shower door ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/06\/22","activity_end":"2022-06-17 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62665","activity_notes":"Replacement shower door - booked for Friday at 8am with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 11:54 (jane)<\/b>5\/7 day lead-time on new shower door <\/p>

14\/06\/2022 11:21 (sandra)<\/b>emailed for access <\/p>

14\/06\/2022 12:08 (sandra)<\/b>booked for Thursday with keys <\/p>

14\/06\/2022 16:01 (sandra)<\/b>with keys for Friday at 8 am <\/p>

17\/06\/2022 11:30 (dan)<\/b>Supplied and fitted replacement shower enclosure<\/p>

17\/06\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53287","activity_ticket_id":"50944","ticket_reference":"HDT52025","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/14976 - Replacement light fitting ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/22","activity_end":"2022-06-09 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62666","activity_notes":"Replacement light fitting - please order or get Alan to order if it will be quicker. ","activity_timesheet":null,"ticket_notes_combined":"

09\/06\/2022 11:59 (sandra)<\/b>on order <\/p>

17\/06\/2022 10:19 (sandra)<\/b>ordered fitting<\/p>

23\/06\/2022 07:36 (alan)<\/b>Quoted works <\/p>

23\/06\/2022 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53288","activity_ticket_id":"50945","ticket_reference":"HDT52026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove padlock on top of cage and replace with coded ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/22","activity_end":"2022-06-09 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62667","activity_notes":"Remove padlock on top of cage and replace with coded Code to be set is 2121 ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 12:51 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 13:19 (travis)<\/b>Old lock cot off and new coded padlock fitted (2121).<\/p>

09\/06\/2022 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53289","activity_ticket_id":"50946","ticket_reference":"HDT52027","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Potential leak ","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/22","activity_end":"2022-06-09 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62668","activity_notes":"Potential leak Leak into redemption roaster from kitchen area above ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 13:30 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 16:50 (roy)<\/b>Leak does not appear to be coming from the offices above.<\/p>

10\/06\/2022 08:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53290","activity_ticket_id":"50947","ticket_reference":"HDT52028","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"womens toilet door handle is broken ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/22","activity_end":"2022-06-09 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62669","activity_notes":"womens toilet door handle is broken 2ND FLOOR WOMENS TOILET THIRD ONE ALONG ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 14:48 (System)<\/b>Ticket Created<\/p>

10\/06\/2022 13:33 (travis)<\/b>Toilet door handle repair,New grub screws.<\/p>

10\/06\/2022 14:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53291","activity_ticket_id":"50949","ticket_reference":"HDT52030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Breakdown Call of jet-washer ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/06\/22","activity_end":"2022-06-09 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62670","activity_notes":"Breakdown Call of jet-washer ","activity_timesheet":null,"ticket_notes_combined":"

09\/06\/2022 15:40 (System)<\/b>Ticket Created<\/p>

09\/06\/2022 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53292","activity_ticket_id":"50948","ticket_reference":"HDT52029","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"clearance approved by MR 8 am Friday 10th ","ticket_address_1":"Flat 2 ","ticket_address_2":"9 Earlham Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2068","cs_address_2":"9 Earlham Street ","cs_town":"London ","cs_postcode":"WC2H 9LL","ticket_client_site":"2068","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/22","activity_end":"2022-06-09 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62671","activity_notes":"clearance approved by MR - 8am Friday 10th Your engineer will need to collect keys from Security in Earlham Street Security office. They have been emailed by my Client advising that someone representing Gentwell will visit at 8:00am. To remove bags of rubbish and bags up loose toiletries etc left all over the floor. Remove plastic sheet from shower screen and also everything that is out on the concrete terrace.My Client will visit the flat at 9:00am so your team member can always clarify anything further with her.If my cleaners are not there when you finish please return the keys to security where they were collected from.Any problems I am happy for them to call me on my mobile.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 15:29 (System)<\/b>Ticket Created<\/p>

10\/06\/2022 10:13 (travis)<\/b>Rubbish removal & disposal.<\/p>

10\/06\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53293","activity_ticket_id":"50950","ticket_reference":"HDT52031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"padlock and roof repairs ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"10\/06\/22","activity_end":"2022-06-10 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62672","activity_notes":"padlock and roof repairs Can we change the padlock on the roof here and carry out some roof repairs please? Francesco at Lima has the keys and can show Travis where the damage on the roof is","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 09:27 (System)<\/b>Ticket Created<\/p>

10\/06\/2022 11:32 (travis)<\/b>Padlock replacement.<\/p>

10\/06\/2022 15:37 (dan)<\/b>Carried out roof repairs<\/p>

10\/06\/2022 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53294","activity_ticket_id":"50950","ticket_reference":"HDT52031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"padlock and roof repairs ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/22","activity_end":"2022-06-10 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62673","activity_notes":"padlock and roof repairs Can we change the padlock on the roof here and carry out some roof repairs please? Francesco at Lima has the keys and can show Travis where the damage on the roof is","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 09:27 (System)<\/b>Ticket Created<\/p>

10\/06\/2022 11:32 (travis)<\/b>Padlock replacement.<\/p>

10\/06\/2022 15:37 (dan)<\/b>Carried out roof repairs<\/p>

10\/06\/2022 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53295","activity_ticket_id":"50951","ticket_reference":"HDT52032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test ","ticket_address_1":"Flat 4,1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/22","activity_end":"2022-06-10 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62674","activity_notes":"5 year electrical test can you please check if we have done this?Otherwise please book this in for Monday.","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 12:45 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 14:04 (alan)<\/b>Electrical inspection <\/p>

15\/06\/2022 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53296","activity_ticket_id":"50931","ticket_reference":"HDT52012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14961 - clean internal fan blade ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/06\/22","activity_end":"2022-06-10 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62675","activity_notes":"clean internal fan blade ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2022 12:53 (sandra)<\/b>Monday <\/p>

14\/06\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53297","activity_ticket_id":"50952","ticket_reference":"HDT52033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace socket in common parts with socket which is isolatable with key ","ticket_address_1":"34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Cranbourn Street ","cs_id":"1640","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1640","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/22","activity_end":"2022-06-10 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62676","activity_notes":"Replace socket in common parts with socket which is isolatable with key ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 14:18 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 14:03 (alan)<\/b>Install interlock able socket in common parts so tenants cannot use it <\/p>

15\/06\/2022 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53298","activity_ticket_id":"50953","ticket_reference":"HDT52034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"1753","cs_address_2":"Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1753","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/22","activity_end":"2022-06-10 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62677","activity_notes":"toilet seatcan you please arrange for engineer to check on his toilet seat when he's there for the shower parts.Please replace seat if we need to.Hi Allan, if the shower parts arrive today, then he will attend around 11am on Monday.","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 15:18 (System)<\/b>Ticket Created<\/p>

16\/06\/2022 06:52 (michaelk)<\/b>Attended site to carry out quoted work replacing the shower, thermostatic cartridge and re-fitting the toilet seat. Completed work 3hrs labour plus parts, total 228.23 ex vat.<\/p>

16\/06\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53299","activity_ticket_id":"50954","ticket_reference":"HDT52035","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"DS\/JH\/14937 - Redecoration works ","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/06\/22","activity_end":"2022-06-23 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62678","activity_notes":"Redecoration works - 23rd June Thursday at 9am ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 08:47 (dean)<\/b>Done 740.00<\/p>

27\/06\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53300","activity_ticket_id":"50955","ticket_reference":"HDT52036","ticket_client":"2137","client_name":"Mr and Mrs Taylor ","ticket_title":"Control issues between the HIU and Megaflow.","ticket_address_1":"Flat 13","ticket_address_2":"27 Webber Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 8QW","cs_address_1":"Flat 13","cs_id":"2069","cs_address_2":"27 Webber Street","cs_town":"London","cs_postcode":"SE1 8QW","ticket_client_site":"2069","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/22","activity_end":"2022-06-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62679","activity_notes":"Control issues between the HIU and Megaflow.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2022 15:30 (System)<\/b>Ticket Created<\/p>

10\/06\/2022 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53301","activity_ticket_id":"50956","ticket_reference":"HDT52037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance Testing without PAT testing ","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/22","activity_end":"2022-06-21 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62680","activity_notes":"Compliance Testing without PAT testing tuesday 21st ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 16:08 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 14:16 (sandra)<\/b>I have talked to my friend, she is ok for them to come at 14:30 on 22nd June. As mentioned on the call that she cannot really speak English, but I have told her that the engineer will go to the rooms to check radiators.<\/p>

23\/06\/2022 19:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53302","activity_ticket_id":"50957","ticket_reference":"HDT52038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance Testing without PAT testing ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/22","activity_end":"2022-06-21 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62681","activity_notes":"Compliance Testing without PAT testing Tuesday 21st ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 16:10 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53303","activity_ticket_id":"50958","ticket_reference":"HDT52039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance Testing without PAT testing ","ticket_address_1":"Flat 2.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.01, 8a Gerrard Street ","cs_id":"1362","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/22","activity_end":"2022-06-16 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62682","activity_notes":"Compliance Testing without PAT testing 16th","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 16:11 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 07:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/06\/2022 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53304","activity_ticket_id":"50959","ticket_reference":"HDT52040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance Testing without PAT testing ","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/22","activity_end":"2022-06-14 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62683","activity_notes":"Compliance Testing without PAT testing 21st June ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 16:13 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 10:40 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/06\/2022 13:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53305","activity_ticket_id":"50960","ticket_reference":"HDT52041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/22","activity_end":"2022-06-16 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62684","activity_notes":"Gas compliance testing without PAT16th","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 16:14 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 07:20 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/06\/2022 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53306","activity_ticket_id":"50961","ticket_reference":"HDT52042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/06\/22","activity_end":"2022-06-15 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62685","activity_notes":"Gas compliance testing without PAT15th ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 16:15 (System)<\/b>Ticket Created<\/p>

16\/06\/2022 06:44 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/06\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53307","activity_ticket_id":"50962","ticket_reference":"HDT52043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Compliance Testing without PAT testing ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/22","activity_end":"2022-06-16 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62686","activity_notes":"Compliance Testing without PAT testing 16th","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2022 16:16 (System)<\/b>Ticket Created<\/p>

16\/06\/2022 06:43 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/06\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53308","activity_ticket_id":"50963","ticket_reference":"HDT52044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light has come off wall in common parts ","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/22","activity_end":"2022-06-13 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62687","activity_notes":"light has come off wall in common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2022 09:12 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 10:00 (alan)<\/b>Refix light fitting to wall 1st to 2nd floor half landing <\/p>

13\/06\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53309","activity_ticket_id":"50964","ticket_reference":"HDT52045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remedial works following gas safety testing ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/06\/22","activity_end":"2022-06-13 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62688","activity_notes":"remedial works following gas safety testing ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2022 11:17 (System)<\/b>Ticket Created<\/p>

14\/06\/2022 07:03 (michaelk)<\/b>Attended ite to complete reported faults following compliance testing. Replaced the shower hose, co alarm and repaired the kitchen tap which was found loose. 2hrs labour plus parts, total 147 ex vat<\/p>

14\/06\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53310","activity_ticket_id":"50965","ticket_reference":"HDT52046","ticket_client":"2108","client_name":"Forty Group","ticket_title":"list of works ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/06\/22","activity_end":"2022-06-13 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62689","activity_notes":"Please can you ask plumber to fix the following jobs:Gents toilet seat at receptionOverflow\/ blocked urinals at reception toiletGents toilet seat next to unit 101.","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2022 11:43 (System)<\/b>Ticket Created<\/p>

14\/06\/2022 07:12 (michaelk)<\/b>Attended site to investigate reported toilet issues in two areas. 1) Ground floor toilet seat was re-fixed using an 8mm bolt and left operational. 2) A leak was identified on the urinal spreader. This was made safe as a part is required. A petcock valve is also required for the urinal cistern.3) 1st floor toilet requires a replacement toilet seat as we were unable to carry out a repair. This seat will be altered to a stainless steel fixing as the existing plastic seats are not as durable.A quote will be forwarded. 3hrs labour 140<\/p>

14\/06\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53311","activity_ticket_id":"50966","ticket_reference":"HDT52047","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door lock ","ticket_address_1":"25 Luxborough Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"25 Luxborough Street ","cs_id":"552","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/22","activity_end":"2022-06-13 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62690","activity_notes":"Can we have a call out please as the lock on the double cupboard (just as you walk in on the right hand side seems to not be securing. The lock is operated by a T Bar Key and just twists but it isnt closing properly and needs looking into please? Keys to the front door are from our office.","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2022 13:44 (System)<\/b>Ticket Created<\/p>

13\/06\/2022 14:32 (travis)<\/b>Removal of budget lock,Lightly oiled and refitted,Tested.<\/p>

13\/06\/2022 15:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53312","activity_ticket_id":"50967","ticket_reference":"HDT52048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with wifi socket ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/22","activity_end":"2022-06-14 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62691","activity_notes":"issue with wifi socket not openreach socketssockets have been modifiedinternal loop have been identifiedcables are all internal CAN YOU TAKE A LOOK AT 10 AM WITH TENANT AND LET ME KNOW IFTHE AERIAL COMPANY NEED TO BE CALLED ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2022 08:56 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 12:27 (alan)<\/b>Look at phone socket not working order replacement outlet<\/p>

21\/06\/2022 12:32 (alan)<\/b>Replace phone socket<\/p>

21\/06\/2022 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53313","activity_ticket_id":"50851","ticket_reference":"HDT51932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine continuously beeping ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/06\/22","activity_end":"2022-06-14 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62692","activity_notes":"Washing machine continuously beeping when its on. Its the same beeping sound that it makes when the wash is finished but while the machine is in use it randomly beeps throughout the entire wash (in particular during the spin cycle). We believe there could be some loose contact with the door.","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2022 14:06 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 14:24 (sandra)<\/b>We have an available slot for Friday, between 10am and 2pm. Please let me know if that would work. <\/p>

30\/05\/2022 09:24 (sandra)<\/b>booked for 30 between 10 -2pm<\/p>

01\/06\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>

07\/06\/2022 13:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2022 13:37 (jane)<\/b>(Ticket Closed)<\/p>

14\/06\/2022 08:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/06\/2022 09:46 (sandra)<\/b>returing on 16th 8 - 12 as washing machine is still beeping <\/p>

14\/06\/2022 11:58 (sandra)<\/b>Hi Sandra,Unfortunately we are fully booked for tomorrow.Shall we book it in for next week, may be Thursday 23\/06 in the afternoon 12-6pm?Please let us know.<\/p>

14\/06\/2022 16:04 (sandra)<\/b>booked <\/p>

23\/06\/2022 15:43 (travis)<\/b>Attended and taken details for new blind, details given to office,plus colour sample.<\/p>

24\/06\/2022 09:32 (jane)<\/b>Sourcing new blind to match colour <\/p>

29\/06\/2022 16:03 (jane)<\/b>Blind expected in stock on 5th July <\/p>

14\/07\/2022 10:15 (travis)<\/b>Fit new blind.<\/p>

14\/07\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53314","activity_ticket_id":"50968","ticket_reference":"HDT52049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement burner cap to hob","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/22","activity_end":"2022-06-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62693","activity_notes":"replacement burner cap to hob following gas inspection ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2022 09:00 (System)<\/b>Ticket Created<\/p>

14\/06\/2022 09:03 (michaelk)<\/b>Attended site to replace the large burner cap to the hob. Tested on completion and left in full working order. 1hr labour plus part, total 66 ex vat.<\/p>

14\/06\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53315","activity_ticket_id":"50969","ticket_reference":"HDT52050","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"relocate light switch in meeting room one ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/22","activity_end":"2022-06-14 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62694","activity_notes":"relocate light switch in meeting room one ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2022 09:17 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 12:26 (alan)<\/b>Move light switch forward on sound poof wall in meeting room 1<\/p>

15\/06\/2022 13:12 (sandra)<\/b>(Ticket Closed)<\/p>

17\/06\/2022 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2022 12:39 (alan)<\/b>Replace back box for 47mm box to light switch in meeting room <\/p>

21\/06\/2022 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53316","activity_ticket_id":"50970","ticket_reference":"HDT52051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A handle in one bathroom has fallen off completely. ","ticket_address_1":"Flat 2","ticket_address_2":"68-70 Shaftfesbury ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2071","cs_address_2":"68-70 Shaftfesbury ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2071","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/22","activity_end":"2022-06-14 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62695","activity_notes":"A handle in one bathroom has fallen off completely. ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2022 11:11 (System)<\/b>Ticket Created<\/p>

14\/06\/2022 12:52 (travis)<\/b>Reaffixed bathroom door handle.<\/p>

14\/06\/2022 14:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53317","activity_ticket_id":"50971","ticket_reference":"HDT52052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a\/c not working ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/22","activity_end":"2022-06-14 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62696","activity_notes":"a\/c not working Could Alan look at the air con not working in the security cabin at Central Cross please ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2022 14:08 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 12:29 (alan)<\/b>Look at AC not working correctly fault look to be controller order replacement <\/p>

15\/06\/2022 12:29 (alan)<\/b>Look at AC not working correctly fault look to be controller order replacement <\/p>

13\/10\/2022 09:16 (jane)<\/b>Remote on order<\/p>

17\/10\/2022 12:30 (alan)<\/b>Supply new controller for AC unit<\/p>

17\/10\/2022 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53318","activity_ticket_id":"50972","ticket_reference":"HDT52053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14981 - Remedial works following NICEic ","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Chandos Place ","cs_id":"1823","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HS","ticket_client_site":"1823","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/08\/22","activity_end":"2022-08-11 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62697","activity_notes":"Remedial works following NICEic 6AM","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 04:52 (alan)<\/b>Quoted works <\/p>

15\/08\/2022 04:52 (alan)<\/b>Complete quoted works <\/p>

15\/08\/2022 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53319","activity_ticket_id":"50973","ticket_reference":"HDT52054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14978 - Remedial works following NICEic ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/22","activity_end":"2022-06-14 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62698","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 08:24 (alan)<\/b>Quoted works <\/p>

27\/06\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53320","activity_ticket_id":"50851","ticket_reference":"HDT51932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine continuously beeping ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/06\/22","activity_end":"2022-06-23 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62699","activity_notes":"blind has string broken on it picture sent separately","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2022 14:06 (System)<\/b>Ticket Created<\/p>

24\/05\/2022 14:24 (sandra)<\/b>We have an available slot for Friday, between 10am and 2pm. Please let me know if that would work. <\/p>

30\/05\/2022 09:24 (sandra)<\/b>booked for 30 between 10 -2pm<\/p>

01\/06\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>

07\/06\/2022 13:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2022 13:37 (jane)<\/b>(Ticket Closed)<\/p>

14\/06\/2022 08:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/06\/2022 09:46 (sandra)<\/b>returing on 16th 8 - 12 as washing machine is still beeping <\/p>

14\/06\/2022 11:58 (sandra)<\/b>Hi Sandra,Unfortunately we are fully booked for tomorrow.Shall we book it in for next week, may be Thursday 23\/06 in the afternoon 12-6pm?Please let us know.<\/p>

14\/06\/2022 16:04 (sandra)<\/b>booked <\/p>

23\/06\/2022 15:43 (travis)<\/b>Attended and taken details for new blind, details given to office,plus colour sample.<\/p>

24\/06\/2022 09:32 (jane)<\/b>Sourcing new blind to match colour <\/p>

29\/06\/2022 16:03 (jane)<\/b>Blind expected in stock on 5th July <\/p>

14\/07\/2022 10:15 (travis)<\/b>Fit new blind.<\/p>

14\/07\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53321","activity_ticket_id":"50974","ticket_reference":"HDT52055","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"change the post box lock ","ticket_address_1":"Suite 2","ticket_address_2":"23-26 Great James Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 2","cs_id":"2058","cs_address_2":"23-26 Great James Street","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"2058","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/22","activity_end":"2022-06-16 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62700","activity_notes":"change the post box lock - THURSDAY this Thursday to change out the lock on the post box \/ pigeon hole for the above address?The key has been misplaced. Its a very small lock.Please use the front door codes: Front door: 7135 Inside door: 19219You can actually get in there at any time. There is a sticker on the pigeon hole to indicate which one it is - but call if you need to.","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 09:28 (System)<\/b>Ticket Created<\/p>

16\/06\/2022 15:43 (roy)<\/b>Drilled out lock and replaced<\/p>

16\/06\/2022 16:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53322","activity_ticket_id":"50975","ticket_reference":"HDT52056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge issues ","ticket_address_1":"Flat 4, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/06\/22","activity_end":"2022-06-15 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62701","activity_notes":"Fridge issues ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2022 09:41 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 14:12 (sandra)<\/b>(Ticket Closed)<\/p>

20\/06\/2022 10:12 (sandra)<\/b>The Fridge\/freezer at Flat 4, 32 Wellington Street, London, WC2E 7BD was tested.The engineer found that compressor has failed and needs to be replaced. After replacing the compressor the cooling system will have to be recharged with fresh refrigerant.Please find the quote below and let us know how you would like to proceed.<\/p>

20\/06\/2022 10:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>

06\/07\/2022 15:27 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/07\/2022 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53323","activity_ticket_id":"50976","ticket_reference":"HDT52057","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"we have purchased a replacement seat and cover for the toilet on 2nd ladies cubicle ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/06\/22","activity_end":"2022-06-15 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62702","activity_notes":"we have purchased a replacement seat and cover for the toilet on 2nd ladies cubicle Please can you arrange for your contractor to attend and install tomorrow or Friday this week not today. THURSDAY OR FRIDAY THIS WEEK TO BE FITTED ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 10:54 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 11:31 (dan)<\/b>Fitted supplied toilet seat<\/p>

17\/06\/2022 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53324","activity_ticket_id":"50977","ticket_reference":"HDT52058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 21st June ","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/22","activity_end":"2022-06-21 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62703","activity_notes":"Gas compliance testing without PAT - 21st June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:22 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 07:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/06\/2022 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53325","activity_ticket_id":"50978","ticket_reference":"HDT52059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 21st June ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1862","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1862","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/22","activity_end":"2022-06-21 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62704","activity_notes":"Gas compliance testing without PAT - 21st June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:24 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 07:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/06\/2022 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53326","activity_ticket_id":"50979","ticket_reference":"HDT52060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 21st June ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/22","activity_end":"2022-06-21 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62705","activity_notes":"Gas compliance testing without PAT - 21st June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:25 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 07:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/06\/2022 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53327","activity_ticket_id":"50980","ticket_reference":"HDT52061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 21st June ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/22","activity_end":"2022-06-21 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62706","activity_notes":"Gas compliance testing without PAT - 21st June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:26 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 07:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/06\/2022 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53328","activity_ticket_id":"50981","ticket_reference":"HDT52062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 22nd June ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1829","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1829","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/22","activity_end":"2022-06-22 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62707","activity_notes":"Gas compliance testing without PAT - 22nd June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:45 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53329","activity_ticket_id":"50982","ticket_reference":"HDT52063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 22nd June ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/22","activity_end":"2022-06-22 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62708","activity_notes":"Gas compliance testing without PAT - 22nd June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:47 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53330","activity_ticket_id":"50983","ticket_reference":"HDT52064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 22nd June ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/22","activity_end":"2022-06-22 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62709","activity_notes":"Gas compliance testing without PAT - 22nd June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:48 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53331","activity_ticket_id":"50984","ticket_reference":"HDT52065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 22nd June ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/22","activity_end":"2022-06-22 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62710","activity_notes":"Gas compliance testing without PAT - 22nd June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:49 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53332","activity_ticket_id":"50985","ticket_reference":"HDT52066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 23rd June ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2076","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2076","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/22","activity_end":"2022-06-23 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62711","activity_notes":"Gas compliance testing without PAT - 23rd June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:50 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:45 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53333","activity_ticket_id":"50986","ticket_reference":"HDT52067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 23rd June - Need to re-book tenant has COVID ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1860","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/22","activity_end":"2022-06-23 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62712","activity_notes":"Gas compliance testing without PAT - 23rd June ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2022 11:52 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 10:21 (jane)<\/b>The gas certificate for the abovementioned apartment was due today, but the tenant just informed me that she caught covid.Please inform your team to don't attend, and I'll get back to you with a new date as soon as she gets better.<\/p>

13\/07\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53334","activity_ticket_id":"50987","ticket_reference":"HDT52068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 23rd June ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/22","activity_end":"2022-06-23 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62713","activity_notes":"Gas compliance testing without PAT - 23rd June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:53 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53335","activity_ticket_id":"50988","ticket_reference":"HDT52069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 23rd June ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/22","activity_end":"2022-06-23 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62714","activity_notes":"Gas compliance testing without PAT - 23rd June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 11:55 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53336","activity_ticket_id":"50989","ticket_reference":"HDT52070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 24th June ","ticket_address_1":"Flat 5, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 77-78 St Martins Lane ","cs_id":"1606","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1606","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/22","activity_end":"2022-06-24 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62715","activity_notes":"Gas compliance testing without PAT - 24th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:01 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 10:38 (jane)<\/b>Only electrics in the property <\/p>

28\/06\/2022 07:00 (michaelk)<\/b>Completed plumbing and alarm testing only. 75<\/p>

29\/06\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>

01\/07\/2022 15:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/07\/2022 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53337","activity_ticket_id":"50990","ticket_reference":"HDT52071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 24th June ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/22","activity_end":"2022-06-24 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62716","activity_notes":"Gas compliance testing without PAT - 24th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:02 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 10:39 (jane)<\/b>Only electric in the property <\/p>

28\/06\/2022 07:01 (michaelk)<\/b>Completed plumbing and alarms testing only. 75<\/p>

29\/06\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>

01\/07\/2022 15:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/07\/2022 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53338","activity_ticket_id":"50991","ticket_reference":"HDT52072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 24th June ","ticket_address_1":"Flat 2, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/22","activity_end":"2022-06-24 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62717","activity_notes":"Gas compliance testing without PAT - 24th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:04 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 07:01 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/06\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53339","activity_ticket_id":"50992","ticket_reference":"HDT52073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 24th June ","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/22","activity_end":"2022-06-24 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62718","activity_notes":"Gas compliance testing without PAT - 24th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:05 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 10:37 (jane)<\/b>Only electric in the property <\/p>

28\/06\/2022 07:02 (michaelk)<\/b>Completed plumbing and alarm testing only. 75<\/p>

29\/06\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>

29\/06\/2022 09:47 (sandra)<\/b>no gas in this property<\/p>

01\/07\/2022 15:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/07\/2022 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53340","activity_ticket_id":"50993","ticket_reference":"HDT52074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 27th June ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/06\/22","activity_end":"2022-06-15 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62719","activity_notes":"Gas compliance testing without PAT - 27th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:06 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 07:05 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/06\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53341","activity_ticket_id":"50994","ticket_reference":"HDT52075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 27th June ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/22","activity_end":"2022-06-27 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62720","activity_notes":"Gas compliance testing without PAT - 27th June ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2022 12:07 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53342","activity_ticket_id":"50995","ticket_reference":"HDT52076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 27th June ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1825","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1825","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/22","activity_end":"2022-06-27 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62721","activity_notes":"Gas compliance testing without PAT - 27th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:09 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 06:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/06\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53343","activity_ticket_id":"50996","ticket_reference":"HDT52077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 27th June ","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/22","activity_end":"2022-06-27 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62722","activity_notes":"Gas compliance testing without PAT - 27th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:25 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 06:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/06\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53344","activity_ticket_id":"50997","ticket_reference":"HDT52078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 29th June ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/22","activity_end":"2022-06-29 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62723","activity_notes":"Gas compliance testing without PAT - 29th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:29 (System)<\/b>Ticket Created<\/p>

29\/06\/2022 15:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53345","activity_ticket_id":"50998","ticket_reference":"HDT52079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 29th June ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/22","activity_end":"2022-06-29 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62724","activity_notes":"Gas compliance testing without PAT - 29th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:31 (System)<\/b>Ticket Created<\/p>

29\/06\/2022 15:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53346","activity_ticket_id":"50999","ticket_reference":"HDT52080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 29th June ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/22","activity_end":"2022-06-29 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62725","activity_notes":"Gas compliance testing without PAT - 29th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:51 (System)<\/b>Ticket Created<\/p>

29\/06\/2022 15:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53347","activity_ticket_id":"51000","ticket_reference":"HDT52081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 29th June ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/22","activity_end":"2022-06-29 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62726","activity_notes":"Gas compliance testing without PAT - 29th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:56 (System)<\/b>Ticket Created<\/p>

29\/06\/2022 15:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53348","activity_ticket_id":"51001","ticket_reference":"HDT52082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 30th June ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/22","activity_end":"2022-07-19 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62727","activity_notes":"Gas compliance testing without PAT - 30th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 12:59 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 08:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/07\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53349","activity_ticket_id":"51002","ticket_reference":"HDT52083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 30th June ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/22","activity_end":"2022-06-30 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62728","activity_notes":"Gas compliance testing without PAT - 30th June ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 13:01 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 15:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2022 15:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53350","activity_ticket_id":"51003","ticket_reference":"HDT52084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rain shower head and cupboard door plus leaking sink ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"1963","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1963","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/22","activity_end":"2022-06-15 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62729","activity_notes":"patch the plasterboard ceiling in the bathroom as MK has taken the shower out.","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 13:05 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 14:17 (travis)<\/b>Realignment of mirrored bathroom doors x3,Realignment of mirrored bedroom sliding doors X2.<\/p>

16\/06\/2022 10:55 (michaelk)<\/b>Attended site to investigate shower head operation and sink leak. Stripped down shower to check 3-way capability which was ok. Shower head had been stuck into position with mastik, and installed using a flexible hose, whis was due to the ceiling height. I liased with lilian and it was agreed to remove the head, cap off and have the shower as a two-way. The ceiling will need to be repaired in two areas, have informed office.I investigated the sink leak and replaced the strainer basket and left operational. 3hrs labour plus parts, total 178.88 ex vat.<\/p>

17\/06\/2022 10:41 (travis)<\/b>Ceiling repairs and plastering.Decoration required.<\/p>

19\/07\/2022 12:42 (dean)<\/b>120.00<\/p>

19\/07\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53351","activity_ticket_id":"51003","ticket_reference":"HDT52084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rain shower head and cupboard door plus leaking sink ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"1963","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1963","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/06\/22","activity_end":"2022-06-15 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62730","activity_notes":"Rain shower head issue plus leaking sink Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 13:05 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 14:17 (travis)<\/b>Realignment of mirrored bathroom doors x3,Realignment of mirrored bedroom sliding doors X2.<\/p>

16\/06\/2022 10:55 (michaelk)<\/b>Attended site to investigate shower head operation and sink leak. Stripped down shower to check 3-way capability which was ok. Shower head had been stuck into position with mastik, and installed using a flexible hose, whis was due to the ceiling height. I liased with lilian and it was agreed to remove the head, cap off and have the shower as a two-way. The ceiling will need to be repaired in two areas, have informed office.I investigated the sink leak and replaced the strainer basket and left operational. 3hrs labour plus parts, total 178.88 ex vat.<\/p>

17\/06\/2022 10:41 (travis)<\/b>Ceiling repairs and plastering.Decoration required.<\/p>

19\/07\/2022 12:42 (dean)<\/b>120.00<\/p>

19\/07\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53352","activity_ticket_id":"51004","ticket_reference":"HDT52085","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace sash cord for sash window for flat 8 120-122 Long Acre (for invoicing) - FLAT 8 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/22","activity_end":"2022-06-28 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62731","activity_notes":"replace sash cord for sash window for flat 8Tenant will be home on Tuesday 28th June between 9:30am and 10am ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 14:44 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 10:09 (jane)<\/b>Assistant Estate Manager arranging access for Tuesday 28th June <\/p>

24\/06\/2022 11:39 (jane)<\/b>Tenant will be home on Tuesday 28th June between 9:30am and 10am <\/p>

15\/07\/2022 12:48 (travis)<\/b>Glaze sash window and repair cord and wheel runner.<\/p>

15\/07\/2022 12:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53353","activity_ticket_id":"51005","ticket_reference":"HDT52086","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"fix crack in window will need replacing 120-122 Long Acre (for invoicing) - FLAT 8 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/22","activity_end":"2022-06-28 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62732","activity_notes":"fix crack in window will need replacing Tenant will be home on Tuesday 28th June between 9:30am and 10am can you take photos and measurements ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 14:49 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 10:10 (jane)<\/b>Assistant Estate Manager arranging access for Tuesday 28th June <\/p>

24\/06\/2022 11:38 (jane)<\/b>Tenant will be home on Tuesday 28th June between 9:30am and 10am <\/p>

28\/06\/2022 11:48 (travis)<\/b>Attended for glass measurements,4mm , 550mm ,340mm,Clear glass .<\/p>

07\/07\/2022 06:29 (travis)<\/b>Collection of glass.<\/p>

15\/07\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53354","activity_ticket_id":"51006","ticket_reference":"HDT52087","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please raise a Job for Reddan to attend to refix several loose Stair Nosing\u00e2\u20ac\u2122s in the common parts.","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/22","activity_end":"2022-06-15 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62733","activity_notes":"Please raise a Job for Reddan to attend to refix several loose Stair Nosings in the common parts.","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 16:03 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 10:40 (travis)<\/b>Checked all stair nosings from top floor to basement reaffixing where required.<\/p>

20\/06\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53355","activity_ticket_id":"51007","ticket_reference":"HDT52088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - lock wont secure ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/22","activity_end":"2022-06-16 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62734","activity_notes":"emergency call out - lock wont secure ","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2022 09:35 (System)<\/b>Ticket Created<\/p>

16\/06\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53356","activity_ticket_id":"51008","ticket_reference":"HDT52089","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts light not working","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/22","activity_end":"2022-06-16 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62735","activity_notes":"common parts light not working","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2022 09:50 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 07:07 (alan)<\/b>Replace blown lamps common parts <\/p>

20\/06\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53357","activity_ticket_id":"51009","ticket_reference":"HDT52090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower not working ","ticket_address_1":"2nd floor ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"2078","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2078","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/06\/22","activity_end":"2022-06-16 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62736","activity_notes":"shower in 24a is not working. there is water coming out the taps and the light is on the shower but no water is coming out of the shower. electrical shower","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2022 14:08 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 07:37 (dan)<\/b>Replacement shower ordered<\/p>

17\/06\/2022 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53358","activity_ticket_id":"51010","ticket_reference":"HDT52091","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Downlights not working Please meet Randall onsite so he can show you location.","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/22","activity_end":"2022-06-16 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62737","activity_notes":"DoDownlights not working Please meet Randall onsite so he can show you location.wnlights not working Please meet Randall onsite so he can show you location.","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2022 14:10 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 09:31 (jane)<\/b>Arranging a site visit with Simon from Calmar to be go through the lighting system with Alan <\/p>

23\/06\/2022 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53359","activity_ticket_id":"51011","ticket_reference":"HDT52092","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Supply and install a letter holder Please meet Randall onsite to check first what is required, then order the holder.","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/22","activity_end":"2022-06-16 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62738","activity_notes":"Supply and install a letter holder Please meet Randall onsite to check first what is required, then order the holder.","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2022 14:12 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 12:13 (travis)<\/b>Attended above property and measured for new postbox.Postbox on order.<\/p>

17\/06\/2022 15:15 (jane)<\/b>Mail box on order - expected in Monday 20th June <\/p>

21\/06\/2022 11:59 (travis)<\/b>Mailbox alterations and fitting.<\/p>

21\/06\/2022 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53360","activity_ticket_id":"51011","ticket_reference":"HDT52092","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Supply and install a letter holder Please meet Randall onsite to check first what is required, then order the holder.","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/22","activity_end":"2022-06-16 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62739","activity_notes":"Supply and install a letter holder Please meet Randall onsite to check first what is required, then order the holder.","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2022 14:12 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 12:13 (travis)<\/b>Attended above property and measured for new postbox.Postbox on order.<\/p>

17\/06\/2022 15:15 (jane)<\/b>Mail box on order - expected in Monday 20th June <\/p>

21\/06\/2022 11:59 (travis)<\/b>Mailbox alterations and fitting.<\/p>

21\/06\/2022 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53361","activity_ticket_id":"51012","ticket_reference":"HDT52093","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of items ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/22","activity_end":"2022-06-16 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62740","activity_notes":"WEDNESDAY WITH ROY We have a massive festive garland currently stored in the Teahouse it was from the Christmas archway. Please can we have this and the clapperboard (in the cupboard in OBY) collected and transported to the storage unit in Twickenham in the next week?This is 2-man job when the boys come to site, I will show them where the item are now.","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2022 14:36 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 13:32 (jane)<\/b>To re-arrange for when engineer can take the caged truck to London to enable both items to fit into the vehicle and one trip carried out Re-arranging for next week <\/p>

07\/07\/2022 15:33 (travis)<\/b>Move items to storage.<\/p>

07\/07\/2022 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53362","activity_ticket_id":"51012","ticket_reference":"HDT52093","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of items ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/06\/22","activity_end":"2022-06-16 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62741","activity_notes":"WEDNESDAY WITH TRAVIS We have a massive festive garland currently stored in the Teahouse it was from the Christmas archway. Please can we have this and the clapperboard (in the cupboard in OBY) collected and transported to the storage unit in Twickenham in the next week?This is 2-man job when the boys come to site, I will show them where the item are now.","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2022 14:36 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 13:32 (jane)<\/b>To re-arrange for when engineer can take the caged truck to London to enable both items to fit into the vehicle and one trip carried out Re-arranging for next week <\/p>

07\/07\/2022 15:33 (travis)<\/b>Move items to storage.<\/p>

07\/07\/2022 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53363","activity_ticket_id":"51013","ticket_reference":"HDT52094","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please see attached, please can you arrange for the H&M sign to be remove from Mercer Street,","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/22","activity_end":"2022-06-16 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62742","activity_notes":"Please see attached, please can you arrange for the H&M sign to be remove from Mercer Street,The signage can go in the bin unfortunately, wont be any use to us any more.","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2022 14:38 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 09:38 (travis)<\/b>Removal of H&M Signage from side of building and disposed off.<\/p>

20\/06\/2022 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53364","activity_ticket_id":"51014","ticket_reference":"HDT52095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Supplied and fitted new alarms following gas compliance testing ","ticket_address_1":"Flat 1.1","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"1995","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/22","activity_end":"2022-06-16 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62743","activity_notes":"Supplied and fitted new alarms following gas compliance testing ","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2022 15:14 (System)<\/b>Ticket Created<\/p>

16\/06\/2022 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53365","activity_ticket_id":"51015","ticket_reference":"HDT52096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14988 - Replacement electric shower ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"16\/06\/22","activity_end":"2022-06-16 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62744","activity_notes":"Replacement electric shower ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2022 16:27 (jane)<\/b>Shower expected in stock tomorrow <\/p>

20\/06\/2022 10:34 (sandra)<\/b>booked for Tuesday <\/p>

21\/06\/2022 12:18 (dan)<\/b>Replaced electric shower<\/p>

21\/06\/2022 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53366","activity_ticket_id":"51016","ticket_reference":"HDT52097","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14989 - Domestic CWST Clean and Disinfection ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/06\/22","activity_end":"2022-06-16 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62745","activity_notes":"Domestic CWST Clean and Disinfection ","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2022 13:37 (jane)<\/b>Requested access for Saturday 16th July <\/p>

23\/06\/2022 11:14 (jane)<\/b>Want a weekday date, have requested Thursday 7th July <\/p>

29\/06\/2022 10:11 (jane)<\/b>Attending on Thursday 7th July <\/p>

29\/06\/2022 13:24 (jane)<\/b>Thursday 7th July for the clean & chlorinationTuesday 12th July to take the follow up samples<\/p>

05\/07\/2022 09:17 (jane)<\/b>Re-attending on Monday 11th July <\/p>

19\/07\/2022 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53367","activity_ticket_id":"50944","ticket_reference":"HDT52025","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/14976 - Replacement light fitting ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/22","activity_end":"2022-06-17 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62746","activity_notes":"Replacement light fitting ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2022 11:59 (sandra)<\/b>on order <\/p>

17\/06\/2022 10:19 (sandra)<\/b>ordered fitting<\/p>

23\/06\/2022 07:36 (alan)<\/b>Quoted works <\/p>

23\/06\/2022 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53368","activity_ticket_id":"51017","ticket_reference":"HDT52098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"and I have an issue with bathroom light bulb. It doesn\u00e2\u20ac\u2122t turn on so can you please check this issue? Thank you ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1077","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1077","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/22","activity_end":"2022-06-17 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62747","activity_notes":"and I have an issue with bathroom light bulb. It doesnt turn on so can you please check this issue? Thank you ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 10:42 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 14:47 (alan)<\/b>Look at light under bathroom mirror cupboards not working Arrange to return with additional person to remove cabinet and replace driver unit<\/p>

23\/06\/2022 14:48 (alan)<\/b>Return with RoyRemove bathroom cabinetReplace driver unit and LED stripPut back together test and leave all working<\/p>

23\/06\/2022 14:53 (roy)<\/b>Assist AlanAll ok<\/p>

23\/06\/2022 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53369","activity_ticket_id":"51018","ticket_reference":"HDT52099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"overhaul front door lock as not working properly","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/06\/22","activity_end":"2022-06-17 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62748","activity_notes":"overhaul front door lock as not working properly","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 10:49 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 11:06 (travis)<\/b>Removal of main door lock,Degreased, cleaned and lightly oiled,refitted and tested <\/p>

17\/06\/2022 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53370","activity_ticket_id":"51003","ticket_reference":"HDT52084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rain shower head and cupboard door plus leaking sink ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"1963","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1963","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/06\/22","activity_end":"2022-06-17 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62749","activity_notes":"shower has been removed and ceiling patched in the bathroomCan you redecorate the ceiling to match existing","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2022 13:05 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 14:17 (travis)<\/b>Realignment of mirrored bathroom doors x3,Realignment of mirrored bedroom sliding doors X2.<\/p>

16\/06\/2022 10:55 (michaelk)<\/b>Attended site to investigate shower head operation and sink leak. Stripped down shower to check 3-way capability which was ok. Shower head had been stuck into position with mastik, and installed using a flexible hose, whis was due to the ceiling height. I liased with lilian and it was agreed to remove the head, cap off and have the shower as a two-way. The ceiling will need to be repaired in two areas, have informed office.I investigated the sink leak and replaced the strainer basket and left operational. 3hrs labour plus parts, total 178.88 ex vat.<\/p>

17\/06\/2022 10:41 (travis)<\/b>Ceiling repairs and plastering.Decoration required.<\/p>

19\/07\/2022 12:42 (dean)<\/b>120.00<\/p>

19\/07\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53371","activity_ticket_id":"51019","ticket_reference":"HDT52100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine wont turn on and thinks it may be the socket ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/22","activity_end":"2022-06-17 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62750","activity_notes":"washing machine wont turn on and thinks it may be the socket call lilian first ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 11:26 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 11:59 (alan)<\/b>Look at washing machine not working replaced blown fuseWashing machine still not working requires appliance engineer<\/p>

20\/06\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53372","activity_ticket_id":"51020","ticket_reference":"HDT52101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"put up two white boards supplied in office ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Wardour Street ","cs_id":"1368","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1368","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/06\/22","activity_end":"2022-06-17 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62751","activity_notes":"put up two white boards supplied in office ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 11:38 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 15:05 (travis)<\/b>Fit two white boards on office wall and disassemble X2 desks and move between floors 2&3.<\/p>

17\/06\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53373","activity_ticket_id":"51021","ticket_reference":"HDT52102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet in common parts is leaking ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/22","activity_end":"2022-06-17 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62752","activity_notes":"toilet in common parts is leaking ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2022 12:50 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53374","activity_ticket_id":"51022","ticket_reference":"HDT52103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet in common parts is leaking ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/22","activity_end":"2022-06-17 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62753","activity_notes":"toilet in common parts is leaking ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2022 12:54 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 14:15 (sandra)<\/b>isolated and ordered parts <\/p>

21\/06\/2022 06:38 (dan)<\/b>Carried out repairs to supply pipework<\/p>

21\/06\/2022 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53375","activity_ticket_id":"51023","ticket_reference":"HDT52104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14971 - replacement water heater ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/22","activity_end":"2022-07-15 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62754","activity_notes":"replacement water heater Friday ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 13:02 (jane)<\/b>Requested access for Friday 1st July <\/p>

23\/06\/2022 13:25 (jane)<\/b>Attending on 1st July <\/p>

18\/07\/2022 08:24 (michaelk)<\/b>Attended site to complete quoted works. Completed and left fully operational. 4hrs labour plus parts, total 498.39 ex vat. <\/p>

18\/07\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53376","activity_ticket_id":"51024","ticket_reference":"HDT52105","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"boiler not working ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/06\/22","activity_end":"2022-06-17 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62755","activity_notes":"boiler not working - can you attend Monday ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 14:03 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 07:15 (michaelk)<\/b>Attended site to investigate heating controls. Plant was found running at the time of attendance and all equipment was operational. Alan had re-set a high limit stat on Friday and as the controls are fully optimised, the outside air temp which was above 30c could have been a reason for holding off the plant. 2hrs labour 95<\/p>

22\/06\/2022 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53377","activity_ticket_id":"51019","ticket_reference":"HDT52100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine wont turn on and thinks it may be the socket ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/06\/22","activity_end":"2022-06-17 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62756","activity_notes":"washing machine wont turn on and thinks it may be the socket ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2022 11:26 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 11:59 (alan)<\/b>Look at washing machine not working replaced blown fuseWashing machine still not working requires appliance engineer<\/p>

20\/06\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53378","activity_ticket_id":"51025","ticket_reference":"HDT52106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine issues ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/06\/22","activity_end":"2022-06-17 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62757","activity_notes":"washing machine issues Could you please send an engineer at the abovementioned flat to take a look at the washing machine? The tenant reported that when last laundry cycle ended the washing machine remained stuck on lock and laundry is still lock inside.Please let me know when team can attend. Need to collect management keys","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2022 15:58 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 12:00 (travis)<\/b>Access given for Repair aid,Keys returned <\/p>

20\/06\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>

21\/06\/2022 13:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2022 13:15 (jane)<\/b>The engineer found that door lock has failed and needs to be replaced, on order <\/p>

24\/06\/2022 10:19 (jane)<\/b>Requested access for Monday 27th June afternoon, between 12pm and 6pm<\/p>

28\/06\/2022 11:50 (travis)<\/b>Access for repair aid.<\/p>

29\/06\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 11:40 (jane)<\/b>Washer\/Dryer - Door lock replaced <\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53379","activity_ticket_id":"51026","ticket_reference":"HDT52107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"COULD YOU PLEASE ATTEDN URGENTLY AT 78 SHAFTESBURY AVENUE? STAIRNOISING TO BE FIXED!","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1089","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1089","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/22","activity_end":"2022-06-17 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62758","activity_notes":"COULD YOU PLEASE ATTEDN URGENTLY AT 78 SHAFTESBURY AVENUE? STAIRNOISING TO BE FIXED!","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2022 16:24 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53380","activity_ticket_id":"51027","ticket_reference":"HDT52108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14990 - electrical remedial works following NICEic report ","ticket_address_1":"Flat 4,1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/06\/22","activity_end":"2022-06-17 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62759","activity_notes":"electrical remedial works following NICEic report Please proceed. Can this be actioned next week? New tenant is moving in end of the month.","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:51 (sandra)<\/b>Booked for Thursday <\/p>

01\/07\/2022 06:00 (alan)<\/b>Quoted works <\/p>

01\/07\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53381","activity_ticket_id":"51028","ticket_reference":"HDT52109","ticket_client":"2138","client_name":"Elman Wall Limited ","ticket_title":"MDR\/SW\/14991 - redecoration ","ticket_address_1":"8th Floor ","ticket_address_2":"Becket House 36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8DD","cs_address_1":"8th Floor ","cs_id":"2079","cs_address_2":"Becket House 36 Old Jewry ","cs_town":"London","cs_postcode":"EC2R 8DD","ticket_client_site":"2079","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/06\/22","activity_end":"2022-06-17 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62760","activity_notes":"redecoration Were happy to go ahead.Well be waiting for Dean on Tuesday in this case Ill send another email on Tuesday morning to confirm that my colleague Emma in Reception is in the office and can let Dean in the office.Do let us know maybe on Monday what time we should be expecting Dean.Oh, and the colour code for the column in reception is Blue RAL 5017","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2022 10:53 (jane)<\/b>Requested Tuesday 28th June at 8am <\/p>

21\/06\/2022 14:09 (jane)<\/b>Attending on Friday afternoon 24th June <\/p>

27\/06\/2022 08:49 (dean)<\/b>Done 380.00<\/p>

27\/06\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53382","activity_ticket_id":"51022","ticket_reference":"HDT52103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet in common parts is leaking ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"17\/06\/22","activity_end":"2022-06-17 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62761","activity_notes":"monday morning roy has isolated ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 12:54 (System)<\/b>Ticket Created<\/p>

17\/06\/2022 14:15 (sandra)<\/b>isolated and ordered parts <\/p>

21\/06\/2022 06:38 (dan)<\/b>Carried out repairs to supply pipework<\/p>

21\/06\/2022 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53383","activity_ticket_id":"51029","ticket_reference":"HDT52110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/22","activity_end":"2022-06-20 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62762","activity_notes":"No power communal entrance so intercom system They cant get access to the building ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2022 09:24 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53384","activity_ticket_id":"51030","ticket_reference":"HDT52111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in stairwell","ticket_address_1":"1 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Charlotte Place","cs_id":"1301","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1301","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/22","activity_end":"2022-06-20 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62763","activity_notes":"no lights in stairwell","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2022 09:26 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53385","activity_ticket_id":"51031","ticket_reference":"HDT52112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water leak ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/22","activity_end":"2022-06-20 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62764","activity_notes":"water leak ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2022 09:39 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53386","activity_ticket_id":"51025","ticket_reference":"HDT52106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine issues ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/06\/22","activity_end":"2022-06-20 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62765","activity_notes":"washing machine issues Can you pick up keys when they ring you and let repairaid in please ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 15:58 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 12:00 (travis)<\/b>Access given for Repair aid,Keys returned <\/p>

20\/06\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>

21\/06\/2022 13:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2022 13:15 (jane)<\/b>The engineer found that door lock has failed and needs to be replaced, on order <\/p>

24\/06\/2022 10:19 (jane)<\/b>Requested access for Monday 27th June afternoon, between 12pm and 6pm<\/p>

28\/06\/2022 11:50 (travis)<\/b>Access for repair aid.<\/p>

29\/06\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 11:40 (jane)<\/b>Washer\/Dryer - Door lock replaced <\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53387","activity_ticket_id":"51032","ticket_reference":"HDT52113","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe and cupboard ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/22","activity_end":"2022-06-22 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62766","activity_notes":"Our wardrobe is getting stuck (sliding door) and is malfunctioning.Also the cupboard behind the toilet has a screw lose through normal use. Can you please arrange for an engineer to attend on Wed-22nd between 10 AM AND 1 PM Tenant is in for access. Thanks","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2022 09:55 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 09:56 (sandra)<\/b>BOOKED FOR WEDNESDAY <\/p>

22\/06\/2022 11:52 (travis)<\/b>List of works, sliding wardrobe doors ect.<\/p>

22\/06\/2022 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53388","activity_ticket_id":"51033","ticket_reference":"HDT52114","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"fix a unit to the wall ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/22","activity_end":"2022-06-24 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62767","activity_notes":"To fit a battery fresh air unit (small) up on the wall on Friday 24th the unit is being supplied by the cleaners and should be delivered to site on Monday ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2022 10:18 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 10:18 (sandra)<\/b>price given 165 +VAT<\/p>

21\/06\/2022 09:51 (jane)<\/b>Unit given to engineer is incorrect, have advised Kim, she is speaking to her cleaners and will revert back to us <\/p>

21\/06\/2022 09:55 (travis)<\/b>Attended to fit air freshener,Given wrong product by managing agent,returned hand sanitizer to their office.<\/p>

21\/06\/2022 11:55 (jane)<\/b>Kim Howard's email They are ordering a new one from their supplier and will let me know when its being delivered<\/p>

29\/06\/2022 14:50 (travis)<\/b>Fitted air freshener.<\/p>

30\/06\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53389","activity_ticket_id":"51034","ticket_reference":"HDT52115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14980 - Remedial works following NICEic ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"1830","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1830","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/22","activity_end":"2022-06-20 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62768","activity_notes":"Remedial works following NICEic ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2022 12:08 (alan)<\/b>Quoted works <\/p>

16\/12\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>

16\/12\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53390","activity_ticket_id":"51034","ticket_reference":"HDT52115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14980 - Remedial works following NICEic ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"1830","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1830","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/22","activity_end":"2022-06-20 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62769","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 12:08 (alan)<\/b>Quoted works <\/p>

16\/12\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>

16\/12\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53391","activity_ticket_id":"51035","ticket_reference":"HDT52116","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14984 - redecoration to shop front ","ticket_address_1":"112 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"112 Shaftesbury Avenue ","cs_id":"2073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EJ","ticket_client_site":"2073","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/06\/22","activity_end":"2022-06-20 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62770","activity_notes":"redecoration to shop front CAN YOU GIVE ME A DATE FOR FOR THESE WORKS PLEASE ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 08:34 (dean)<\/b>Done 630.00<\/p>

01\/07\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53392","activity_ticket_id":"51036","ticket_reference":"HDT52117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"find the water meter and take a reading ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/06\/22","activity_end":"2022-06-20 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62771","activity_notes":"find the water meter and take a reading for Flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2022 11:38 (System)<\/b>Ticket Created<\/p>

21\/06\/2022 14:41 (dan)<\/b>Unable to locate water meter in common parts or on pavement, meter may be in road or flat<\/p>

21\/06\/2022 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53393","activity_ticket_id":"51037","ticket_reference":"HDT52118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door lock ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/06\/22","activity_end":"2022-06-20 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62772","activity_notes":"main front door lock got screws missing and is loose and starting to fall off ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2022 12:13 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 12:18 (travis)<\/b>Repairs to main door nightlatch.<\/p>

20\/06\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53394","activity_ticket_id":"51038","ticket_reference":"HDT52119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14994 - Remedial works following NICEic ","ticket_address_1":"4 Macclesfield ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield ","cs_id":"2057","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2057","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/22","activity_end":"2022-06-20 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62773","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2022 12:37 (alan)<\/b>Quoted works <\/p>

21\/06\/2022 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53395","activity_ticket_id":"51039","ticket_reference":"HDT52120","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"DS\/SW\/14950 - redecoration of window cills","ticket_address_1":"Marylebone Exchange","ticket_address_2":"11 Nottingham Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Marylebone Exchange","cs_id":"2052","cs_address_2":"11 Nottingham Place","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2052","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/06\/22","activity_end":"2022-06-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62774","activity_notes":"redecoration of window cills","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 08:48 (dean)<\/b>Done 245.00<\/p>

27\/06\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53396","activity_ticket_id":"51040","ticket_reference":"HDT52121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT Thursday 23rd AM","ticket_address_1":"Flat 1","ticket_address_2":"28a Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2080","cs_address_2":"28a Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2080","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/22","activity_end":"2022-06-23 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62775","activity_notes":"Gas compliance testing without PATThursday 23rd AM","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2022 14:15 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/06\/2022 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53397","activity_ticket_id":"51041","ticket_reference":"HDT52122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new back plate needed","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/22","activity_end":"2022-06-20 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62776","activity_notes":"new back plate neededcan this be ordered for Wednesday please ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2022 14:29 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 15:11 (roy)<\/b>Replaced lock with new back plate<\/p>

22\/06\/2022 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53398","activity_ticket_id":"51042","ticket_reference":"HDT52123","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14996 - Replace door with a fire door and the fire stopping.","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/06\/22","activity_end":"2022-06-20 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62777","activity_notes":" Replace door with a fire door and the fire stopping.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2022 14:56 (travis)<\/b>H&S Works,fire seals,smoke seals, inner cupboard door upgraded with cement board to back,all cracks and weak points filled with smoke\/fire proof sealant.<\/p>

21\/06\/2022 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53399","activity_ticket_id":"50969","ticket_reference":"HDT52050","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"relocate light switch in meeting room one ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/22","activity_end":"2022-06-20 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62778","activity_notes":"relocate light switch in meeting room one ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2022 09:17 (System)<\/b>Ticket Created<\/p>

15\/06\/2022 12:26 (alan)<\/b>Move light switch forward on sound poof wall in meeting room 1<\/p>

15\/06\/2022 13:12 (sandra)<\/b>(Ticket Closed)<\/p>

17\/06\/2022 11:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2022 12:39 (alan)<\/b>Replace back box for 47mm box to light switch in meeting room <\/p>

21\/06\/2022 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53400","activity_ticket_id":"51043","ticket_reference":"HDT52124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, out of hours to attend to keys not working ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/22","activity_end":"2022-06-21 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62779","activity_notes":"Emergency call-out, out of hours to attend to keys not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2022 09:21 (System)<\/b>Ticket Created<\/p>

21\/06\/2022 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53401","activity_ticket_id":"51044","ticket_reference":"HDT52125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical en-suite shower not working ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/06\/22","activity_end":"2022-06-21 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62780","activity_notes":"Electrical en-suite shower not working in the first room on the left at the top of the stairs at flat 2, 6 Gerrard Street W1D 5PE is not working properly, at times there is no water coming out and other times just no pressure. ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2022 09:45 (System)<\/b>Ticket Created<\/p>

21\/06\/2022 14:39 (dan)<\/b>Restaurant usage affecting water pressure to shower<\/p>

21\/06\/2022 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53402","activity_ticket_id":"51045","ticket_reference":"HDT52126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/22","activity_end":"2022-06-21 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62781","activity_notes":"To carry out gas compliance testing without PAT ","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2022 10:01 (System)<\/b>Ticket Created<\/p>

21\/06\/2022 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53403","activity_ticket_id":"51046","ticket_reference":"HDT52127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lightning Protection Test ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/22","activity_end":"2022-06-21 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62782","activity_notes":"Lightning Protection Test ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2022 10:08 (System)<\/b>Ticket Created<\/p>

21\/06\/2022 13:46 (alan)<\/b>Checked and found that there was no lightning protection system<\/p>

21\/06\/2022 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53404","activity_ticket_id":"51047","ticket_reference":"HDT52128","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14948 - door repairs ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/22","activity_end":"2022-06-29 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62783","activity_notes":"door repairs Door leading to the basementTo replace hinges for 3No hinges on door, install smoke seals to base of door.Basement rear doorTo supply and install one flush half hour fire door with the necessary intumescent strips, hinges and selfclosers.Kitchen in basementTo supply and install one flush half hour fire door with the necessary intumescent strips, hinges and selfclosers.All to include decoration to finish.","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2022 12:54 (jane)<\/b>Requested for Wednesday 29th June <\/p>

21\/06\/2022 13:03 (jane)<\/b>Confirmed for Wednesday 29th June Thats fine I will let the receptionist know. If you can ensure that tools etc are kept tidy as there will be patients in the building (sometimes a bit busy there<\/p>

27\/06\/2022 16:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53405","activity_ticket_id":"51047","ticket_reference":"HDT52128","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/14948 - door repairs ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/06\/22","activity_end":"2022-06-21 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62784","activity_notes":"door repairs (Travis doing door repairs)Door leading to the basementTo replace hinges for 3No hinges on door, install smoke seals to base of door.Basement rear doorTo supply and install one flush half hour fire door with the necessary intumescent strips, hinges and selfclosers.Kitchen in basementTo supply and install one flush half hour fire door with the necessary intumescent strips, hinges and selfclosers.All to include decoration to finish.","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2022 12:54 (jane)<\/b>Requested for Wednesday 29th June <\/p>

21\/06\/2022 13:03 (jane)<\/b>Confirmed for Wednesday 29th June Thats fine I will let the receptionist know. If you can ensure that tools etc are kept tidy as there will be patients in the building (sometimes a bit busy there<\/p>

27\/06\/2022 16:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53406","activity_ticket_id":"51048","ticket_reference":"HDT52129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing with PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/22","activity_end":"2022-06-21 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62785","activity_notes":"To carry out gas compliance testing with out PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2022 13:11 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 19:50 (michaelk)<\/b>Completed compliance testing including pat 185<\/p>

24\/06\/2022 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53407","activity_ticket_id":"51049","ticket_reference":"HDT52130","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To attend to leak - tenant is home until 4:30pm today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7 Jeffreys Place","cs_id":"2084","cs_address_2":"","cs_town":"London","cs_postcode":"NW1","ticket_client_site":"2084","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"21\/06\/22","activity_end":"2022-06-21 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62786","activity_notes":"To attend to leak - tenant is home until 4:30pm today ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2022 13:25 (System)<\/b>Ticket Created<\/p>

21\/06\/2022 15:22 (dan)<\/b>Both leaks related to sprinkler system<\/p>

21\/06\/2022 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53408","activity_ticket_id":"51050","ticket_reference":"HDT52131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14999 - water damage redecoration","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/06\/22","activity_end":"2022-06-21 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62787","activity_notes":"Water damage redecoration please proceed and book this in for the 4th July. To collect keys from the security cabin.","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2022 15:26 (jane)<\/b>please proceed and book this in for the 4th July. To collect keys from the security cabin.<\/p>

19\/07\/2022 12:41 (dean)<\/b>460.00<\/p>

19\/07\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53409","activity_ticket_id":"51025","ticket_reference":"HDT52106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine issues ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/06\/22","activity_end":"2022-06-21 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62788","activity_notes":"washing machine issues Could you please send an engineer at the abovementioned flat to take a look at the washing machine? The tenant reported that when last laundry cycle ended the washing machine remained stuck on lock and laundry is still lock inside.Please let me know when team can attend. Need to collect management keys","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2022 15:58 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 12:00 (travis)<\/b>Access given for Repair aid,Keys returned <\/p>

20\/06\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>

21\/06\/2022 13:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2022 13:15 (jane)<\/b>The engineer found that door lock has failed and needs to be replaced, on order <\/p>

24\/06\/2022 10:19 (jane)<\/b>Requested access for Monday 27th June afternoon, between 12pm and 6pm<\/p>

28\/06\/2022 11:50 (travis)<\/b>Access for repair aid.<\/p>

29\/06\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 11:40 (jane)<\/b>Washer\/Dryer - Door lock replaced <\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53410","activity_ticket_id":"51051","ticket_reference":"HDT52132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT - 29th June ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/22","activity_end":"2022-06-29 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62789","activity_notes":"To carry out gas compliance testing without PAT - 29th June ","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2022 10:33 (System)<\/b>Ticket Created<\/p>

29\/06\/2022 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53411","activity_ticket_id":"51052","ticket_reference":"HDT52133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"On going leak FOR 2;30PM TODAY ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"22\/06\/22","activity_end":"2022-06-22 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62790","activity_notes":"On going leak form Flat 3.1 into Flat 2.1tenant moves out 29th. can you fix the leak on the 30th please ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2022 12:57 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 15:09 (dan)<\/b>Diagnosed leak on toilet, collected parts from B and q<\/p>

22\/06\/2022 15:30 (jane)<\/b>Returning tomorrow at 12noon to fit new toilet parts <\/p>

23\/06\/2022 15:13 (dan)<\/b>Removed pan to replace parts, further access required to replace pan connector, job postponed until 30\/6\/22 (end of tenancy)<\/p>

23\/06\/2022 15:45 (jane)<\/b>Removed pan to replace parts, further access required to replace pan connector, job postponed until 30\/6\/22 (end of tenancy)<\/p>

01\/07\/2022 08:56 (dan)<\/b>Removed pan, carried out repairs to pipework<\/p>

01\/07\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53412","activity_ticket_id":"51053","ticket_reference":"HDT52134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts panelling loose ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/22","activity_end":"2022-06-22 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62791","activity_notes":"Common parts panelling loose Could we please attend and resecure the panel that has come away here? Please see attachedCould we also make good the hinges on the Dry Riser door panel whilst here?","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2022 14:16 (System)<\/b>Ticket Created<\/p>

22\/06\/2022 15:23 (travis)<\/b>Secure paneling and tighten piano hinges.<\/p>

22\/06\/2022 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53413","activity_ticket_id":"51054","ticket_reference":"HDT52135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14986 - Tank removal on the first floor landing ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/22","activity_end":"2022-06-28 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62792","activity_notes":"Tank removal on the first floor landing If you could let me know when you are attending, we will arrange access into Cafe Nero to take the dead leg out at the same timeFor Tuesday 28th June ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2022 14:42 (jane)<\/b>Need to inform Garry of a date If you could let Garry know when we are attending, will arrange access into Cafe Nero to take the dead leg out at the same time<\/p>

22\/06\/2022 15:00 (jane)<\/b>For Wednesday 29th June <\/p>

23\/06\/2022 13:03 (jane)<\/b>Re-arranging For Tuesday 28th June <\/p>

23\/06\/2022 14:00 (jane)<\/b>Confirmed for Tuesday 28th June <\/p>

29\/06\/2022 15:56 (michaelk)<\/b>Attended site to drain tank, cut out of position and cap off pipework. Whilst on site we have tried to trace the mains pipework back into cafe nero. We have identified a position to cut into the main, cap off and test whether there are any shop feeds disrupted. I will forward a cost to carry out.4 hrs labour plus materials, total 205 ex vat.<\/p>

30\/06\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53414","activity_ticket_id":"51055","ticket_reference":"HDT52136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issue - For Thursday ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1744","cs_address_2":"25 Garrick St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1744","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/22","activity_end":"2022-06-22 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62793","activity_notes":"Hot water issue - For Thursday ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2022 15:07 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 11:27 (michaelk)<\/b>Attended site to investigate hot water issue. Found timer with settings not consistent and have altered onto a programme. The timer is an economy 7 with a boost programme, so we have used the off peak control to insert a programme. If we use the controller as designed you will only have the boost programme throughout the day ( top element only ) which isn't best suited to short term letting with different people wanting to use the hot water at completely different times. Note; The cylinder is 120 litres so at this stage we will have to see if this is an improvement or whether the tenants are running out the cylinder as this flat has two bathrooms. 1hr labour 50.<\/p>

23\/06\/2022 11:46 (roy)<\/b>Cleaned filter and removed penny from filter.But I do not think its heating up. Done short test.May need Repair Aid<\/p>

23\/06\/2022 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53415","activity_ticket_id":"51056","ticket_reference":"HDT52137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Locks to window and washing machine rubber rim ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/22","activity_end":"2022-06-27 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62794","activity_notes":"window locks can be fitted Tuesday 12 - 4pm with Repairaid and lilian will assit with access ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 09:06 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 11:14 (jane)<\/b>Lilian is arranging access <\/p>

24\/06\/2022 11:43 (jane)<\/b>For 9am on Monday 27th June, Lilian will go in with Travis <\/p>

27\/06\/2022 09:54 (travis)<\/b>Attended and taken details of broken bedroom window lock,now on order.Rubber seal in washing machine needs replacement,Repair aid will be required to do this and I will send w\/machine details via WhatsApp to pass onto them so a replacement can be ordered.<\/p>

28\/06\/2022 10:16 (jane)<\/b>Lock has been ordered, expected delivery tomorrow<\/p>

05\/07\/2022 12:03 (travis)<\/b>Fitted new sash window latch.<\/p>

05\/07\/2022 12:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53416","activity_ticket_id":"51057","ticket_reference":"HDT52138","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Passenger gate Maglock, bracket has fallen off, urgent as gate has free access","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/22","activity_end":"2022-06-23 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62795","activity_notes":"Passenger gate Maglock, bracket has fallen off, urgent as gate has free access","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 09:13 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 11:36 (travis)<\/b>Repairs\/refitted overhead magnetic lock to metal gates.<\/p>

23\/06\/2022 12:31 (jane)<\/b>(Ticket Closed)<\/p>

23\/06\/2022 14:53 (roy)<\/b>With Travis <\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53417","activity_ticket_id":"51057","ticket_reference":"HDT52138","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Passenger gate Maglock, bracket has fallen off, urgent as gate has free access","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/06\/22","activity_end":"2022-06-23 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62796","activity_notes":"Passenger gate Maglock, bracket has fallen off, urgent as gate has free access","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 09:13 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 11:36 (travis)<\/b>Repairs\/refitted overhead magnetic lock to metal gates.<\/p>

23\/06\/2022 12:31 (jane)<\/b>(Ticket Closed)<\/p>

23\/06\/2022 14:53 (roy)<\/b>With Travis <\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53418","activity_ticket_id":"51058","ticket_reference":"HDT52139","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace time-clock for 2No wall lights outside street door ","ticket_address_1":"5a Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5a Mercer Street ","cs_id":"1422","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1422","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/22","activity_end":"2022-06-23 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62797","activity_notes":"To replace time-clock for 2No wall lights outside street door ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 09:21 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 07:36 (alan)<\/b>Replace time clock for outside lights <\/p>

24\/06\/2022 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53419","activity_ticket_id":"51059","ticket_reference":"HDT52140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Track and trace of the electricity meters here tomorrow morning","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/06\/22","activity_end":"2022-06-23 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62798","activity_notes":"Track and trace of the electricity meters here tomorrow morning","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 09:23 (System)<\/b>Ticket Created<\/p>

27\/06\/2022 08:28 (alan)<\/b>Trace metres<\/p>

27\/06\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>

27\/06\/2022 09:30 (alan)<\/b>Return to site and reset breaker in first floor office which tripped during testing processWas unable to reset on Friday as had no access to office<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53420","activity_ticket_id":"51060","ticket_reference":"HDT52141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom (room 2) windows are not opening or closing- tenant can give access anytime today. Please buzz on the flat door.","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/06\/22","activity_end":"2022-06-23 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62799","activity_notes":"Bedroom (room 2) windows are not opening or closingtenant can give access anytime today.Please buzz on the flat door.","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 09:56 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 13:07 (travis)<\/b>Window repairs.<\/p>

23\/06\/2022 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53421","activity_ticket_id":"51055","ticket_reference":"HDT52136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issue - For Thursday ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1744","cs_address_2":"25 Garrick St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1744","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/22","activity_end":"2022-06-23 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62800","activity_notes":""the drying function of the washer dryer is not working properly to dry our clothes. While the machine operates and heats up, it does not sufficiently dry the clothes, even after a relatively long time. We have tried reducing the load and running the fluff clean cycle and tried various settings, but this has not improved the drying".Would it be possible to add it to the job list?Your team can collect keys from the security cabin on Shaftesbury Avenue:25 Garrick Street - Front Door 4122-Code127 B325 Garrick Street - Flat 884 B5","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2022 15:07 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 11:27 (michaelk)<\/b>Attended site to investigate hot water issue. Found timer with settings not consistent and have altered onto a programme. The timer is an economy 7 with a boost programme, so we have used the off peak control to insert a programme. If we use the controller as designed you will only have the boost programme throughout the day ( top element only ) which isn't best suited to short term letting with different people wanting to use the hot water at completely different times. Note; The cylinder is 120 litres so at this stage we will have to see if this is an improvement or whether the tenants are running out the cylinder as this flat has two bathrooms. 1hr labour 50.<\/p>

23\/06\/2022 11:46 (roy)<\/b>Cleaned filter and removed penny from filter.But I do not think its heating up. Done short test.May need Repair Aid<\/p>

23\/06\/2022 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53422","activity_ticket_id":"51061","ticket_reference":"HDT52142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT testing - FOR FRIDAY BETWEEN 8-11am ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/22","activity_end":"2022-06-24 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62801","activity_notes":"Gas compliance testing without PAT testing - FOR FRIDAY BETWEEN 8-11am ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2022 10:25 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53423","activity_ticket_id":"51062","ticket_reference":"HDT52143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported issues - FOR FRIDAY 24TH AT NOON- TENANT HOME ","ticket_address_1":"Flat 7","ticket_address_2":"Coopers House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/22","activity_end":"2022-06-24 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62802","activity_notes":"Reported issues - FOR FRIDAY 24TH AT NOON- TENANT HOME Shower Roomo There is significant shrinkages to the walls in the bathroom.o Some of the paint is starting to flake of the bathroom walls.o The door handle and especially door lock is loose.Can you take pictures of the bathroom walls so I can forward onto Dean, thanks ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 10:51 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 12:26 (travis)<\/b>Refitted bathroom door lock and handle.<\/p>

24\/06\/2022 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53424","activity_ticket_id":"51063","ticket_reference":"HDT52144","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14693 - Service ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/06\/22","activity_end":"2022-06-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62803","activity_notes":"Service ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2022 11:09 (jane)<\/b>Have instructed Server Room Environments to carry out the service of the system in hours, waiting on a date from them, Alan to meet them on site to give access <\/p>

24\/06\/2022 09:00 (jane)<\/b>Have instructed Server Rooms Environments to go ahead with their quotation, just waiting on a date from Rob (see email attached) <\/p>

28\/06\/2022 13:36 (jane)<\/b>Made payment to the sub-contractor Would like to attend on Thursday <\/p>

28\/06\/2022 13:46 (jane)<\/b>Servicing being carried out Thursday 30th June <\/p>

01\/07\/2022 12:09 (sandra)<\/b>(Ticket Closed)<\/p>

06\/07\/2022 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53425","activity_ticket_id":"51064","ticket_reference":"HDT52145","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15002 - Inspection and Test of the Lightning Protection System","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/06\/22","activity_end":"2022-06-23 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62804","activity_notes":"Inspection and Test of the Lightning Protection System","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2022 11:28 (jane)<\/b>Waiting on a date from the lightning company - PTSG<\/p>

19\/07\/2022 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53426","activity_ticket_id":"51017","ticket_reference":"HDT52098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"and I have an issue with bathroom light bulb. It doesn\u00e2\u20ac\u2122t turn on so can you please check this issue? Thank you ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1077","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1077","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/22","activity_end":"2022-06-23 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62805","activity_notes":"and I have an issue with bathroom light bulb. It doesnt turn on so can you please check this issue? Thank you ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 10:42 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 14:47 (alan)<\/b>Look at light under bathroom mirror cupboards not working Arrange to return with additional person to remove cabinet and replace driver unit<\/p>

23\/06\/2022 14:48 (alan)<\/b>Return with RoyRemove bathroom cabinetReplace driver unit and LED stripPut back together test and leave all working<\/p>

23\/06\/2022 14:53 (roy)<\/b>Assist AlanAll ok<\/p>

23\/06\/2022 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53427","activity_ticket_id":"51065","ticket_reference":"HDT52146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/JH\/14719 - Redecoration works","ticket_address_1":"Flat 3","ticket_address_2":"30 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1098","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1098","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/06\/22","activity_end":"2022-06-23 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62806","activity_notes":"Redecoration works Deany, let us know when you want to book this one in Thanks ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 10:49 (dean)<\/b>What are the works here please and can we book for Tuesday next week <\/p>

06\/07\/2022 11:25 (sandra)<\/b>booked for Friday 8th <\/p>

19\/07\/2022 12:40 (dean)<\/b>120.00<\/p>

19\/07\/2022 12:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53428","activity_ticket_id":"51066","ticket_reference":"HDT52147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose metal hanging from canopy ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/06\/22","activity_end":"2022-06-23 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62807","activity_notes":"Loose metal hanging from canopy ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 15:27 (System)<\/b>Ticket Created<\/p>

23\/06\/2022 15:42 (travis)<\/b>Removal and refixed loose metal trim.<\/p>

23\/06\/2022 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53429","activity_ticket_id":"51067","ticket_reference":"HDT52148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out complete gas compliance testing - Tuesday- 28th between 11 - 12noon - Tenant home - 07860 380000 in case he doesn't hear the buzzer ","ticket_address_1":"Flat C, 2\/3rd Floor Flat ","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat C","cs_id":"2086","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2086","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/22","activity_end":"2022-06-28 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62808","activity_notes":"To carry out complete gas compliance testing - Tuesday- 28th between 11 - 12noon - Tenant home - 07860 380000","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2022 16:15 (System)<\/b>Ticket Created<\/p>

29\/06\/2022 15:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53430","activity_ticket_id":"51068","ticket_reference":"HDT52149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door closers stiff on 3rd floor toilet doors ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/22","activity_end":"2022-06-24 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62809","activity_notes":"Door closers stiff on 3rd floor toilets doors ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2022 14:22 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 15:58 (travis)<\/b>Attempted to adjust X2 toilet door closers ,but area too busy with staff,I will return Monday before the offices open and complete.<\/p>

27\/06\/2022 09:05 (travis)<\/b>Adjusted X2 overhead door closers for easier opening.<\/p>

27\/06\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53431","activity_ticket_id":"51069","ticket_reference":"HDT52150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to a big leak - FOR THIS AFTERNOON, ACCESS VIA MANAGMENT KEYS ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1570","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1570","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"24\/06\/22","activity_end":"2022-06-24 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62810","activity_notes":"To attend to a big leak Description: there is a leak, water under the floor boards room 3. unsure where the water is coming from. It is a big leak, happens alot. ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2022 15:17 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 16:31 (jane)<\/b>Found filling loop leaking, turned off, filling loop on order <\/p>

27\/06\/2022 11:33 (michaelk)<\/b>Attended site drained down heating, isolated mains and replaced filling loop. Removed existing reducing valve and capped off isolation and non return valves. Note; there is a section of corroded pipework which I will provide a wrote yo replace. 2hrs labour plus parts, total 115.53 ex vat.<\/p>

28\/06\/2022 07:30 (dan)<\/b>Leak investigation, closed filling loop<\/p>

28\/06\/2022 13:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53432","activity_ticket_id":"50768","ticket_reference":"HDT51849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"access on 31\/05\/22, Tuesday between 11 am and 3 pm \u00e2\u20ac\u00a2\tliving room window - cannot be opened","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/06\/22","activity_end":"2022-06-24 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62811","activity_notes":"access on 31\/05\/22, Tuesday between 11 am and 3 pm living room window - cannot be opened","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2022 09:44 (System)<\/b>Ticket Created<\/p>

27\/05\/2022 10:07 (sandra)<\/b>31\/05\/22, Tuesday between 11 am and 3 pm<\/p>

14\/06\/2022 11:05 (sandra)<\/b>emailed for further access <\/p>

15\/06\/2022 15:36 (sandra)<\/b> We can provide access on 24th of June between 11 am and 3 pm.<\/p>

24\/06\/2022 11:34 (travis)<\/b>Attended and found the sash window in the living room to be damaged on both side tensioners,This window is very heavy and will definitely require the services of 20\/20 doors and windows.A second man may also be required.i will send photos via WhatsApp.<\/p>

24\/06\/2022 15:43 (jane)<\/b>Have emailed Twenty Twenty Doors asked when they can attend <\/p>

27\/06\/2022 09:13 (sandra)<\/b>We can do Wednesday 29th June 2022 at 8.30am with one or two men, which ever you want?Let us know if you want us to book it in please<\/p>

30\/06\/2022 12:14 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 11:43 (jane)<\/b>Living Room Window fautlyRemoved broken feet, fitted 2No new bottom fixed feet, re-tensioned balance with then broke, new balances required.<\/p>

06\/07\/2022 15:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/07\/2022 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53433","activity_ticket_id":"51069","ticket_reference":"HDT52150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to a big leak - FOR THIS AFTERNOON, ACCESS VIA MANAGMENT KEYS ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1570","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1570","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/22","activity_end":"2022-06-24 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62812","activity_notes":"Filling loop leaking ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2022 15:17 (System)<\/b>Ticket Created<\/p>

24\/06\/2022 16:31 (jane)<\/b>Found filling loop leaking, turned off, filling loop on order <\/p>

27\/06\/2022 11:33 (michaelk)<\/b>Attended site drained down heating, isolated mains and replaced filling loop. Removed existing reducing valve and capped off isolation and non return valves. Note; there is a section of corroded pipework which I will provide a wrote yo replace. 2hrs labour plus parts, total 115.53 ex vat.<\/p>

28\/06\/2022 07:30 (dan)<\/b>Leak investigation, closed filling loop<\/p>

28\/06\/2022 13:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53434","activity_ticket_id":"51025","ticket_reference":"HDT52106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine issues ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/22","activity_end":"2022-06-27 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62813","activity_notes":"washing machine issues get keys TUESDAY 38 William Iv Street - Front Door70 B638 William Iv Street - Flat 4 74 B6I will contact you when they call the office between 12 - 4pm","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2022 15:58 (System)<\/b>Ticket Created<\/p>

20\/06\/2022 12:00 (travis)<\/b>Access given for Repair aid,Keys returned <\/p>

20\/06\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>

21\/06\/2022 13:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2022 13:15 (jane)<\/b>The engineer found that door lock has failed and needs to be replaced, on order <\/p>

24\/06\/2022 10:19 (jane)<\/b>Requested access for Monday 27th June afternoon, between 12pm and 6pm<\/p>

28\/06\/2022 11:50 (travis)<\/b>Access for repair aid.<\/p>

29\/06\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 11:40 (jane)<\/b>Washer\/Dryer - Door lock replaced <\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53435","activity_ticket_id":"51070","ticket_reference":"HDT52151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"move sofas ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/22","activity_end":"2022-06-27 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62814","activity_notes":"Can I have Travis on standby between 11 -11.30am to move 2 sofas from hallway of 16A Rupert st to 24 Rupert st.I will confirm before due time. Please inform Travis to expect my call.","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 09:24 (System)<\/b>Ticket Created<\/p>

27\/06\/2022 11:55 (alan)<\/b>Help Travis <\/p>

27\/06\/2022 12:01 (travis)<\/b>Move settees with tenant.<\/p>

27\/06\/2022 16:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53436","activity_ticket_id":"51070","ticket_reference":"HDT52151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"move sofas ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/06\/22","activity_end":"2022-06-27 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62815","activity_notes":"Can I have Travis on standby between 11 -11.30am to move 2 sofas from hallway of 16A Rupert st to 24 Rupert st.I will confirm before due time. Please inform Travis to expect my call.","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 09:24 (System)<\/b>Ticket Created<\/p>

27\/06\/2022 11:55 (alan)<\/b>Help Travis <\/p>

27\/06\/2022 12:01 (travis)<\/b>Move settees with tenant.<\/p>

27\/06\/2022 16:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53437","activity_ticket_id":"51071","ticket_reference":"HDT52152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pipes are making a loud noise","ticket_address_1":"2nd floor ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"2078","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2078","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/22","activity_end":"2022-06-27 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62816","activity_notes":"pipes are making a loud noiseHello I reported this last week that the Water pipes in kitchen are making loud noises - Ive attached an audio file. It stopped for a few days but has started up again. Flat 2, 24a Newport Court WC2H 7JSkeys ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 09:29 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 06:56 (michaelk)<\/b>Attended site to investigate noise in kitchen. Whilst in attendance the noise wasn't present, although we ran all outlets checking all sanitary equipment. 1hr labour 50.<\/p>

29\/06\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>

12\/07\/2022 09:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/07\/2022 10:15 (michaelk)<\/b>Attended site to replace the stop cock located in the 2nd floor kitchen. Removed boxing to expose the valve, isolated water supply in the street and installed new valve. Tested operation, reinstated mains supply and replaced pipework boxing. 3hrs labour plus parts, total 150.50 ex vat.<\/p>

14\/07\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53438","activity_ticket_id":"51072","ticket_reference":"HDT52153","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Mercers walk Piazza","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/06\/22","activity_end":"2022-06-27 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62817","activity_notes":"Mercers walk Piazzachange socket from 32 three phrase to 32 single phase to be invoiced to Lyn Henderson ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 10:07 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 07:11 (alan)<\/b>Replace 3 phase socket on lead for van for 32amp single phase <\/p>

28\/06\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53439","activity_ticket_id":"51073","ticket_reference":"HDT52154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2 ","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2088","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2088","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/22","activity_end":"2022-06-28 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62818","activity_notes":"Gas compliance testing without PAT28th June WAITING ON CONFIRMATION OF DATE ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 11:06 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53440","activity_ticket_id":"51074","ticket_reference":"HDT52155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2 ","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2089","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2089","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/22","activity_end":"2022-06-28 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62819","activity_notes":"Gas compliance testing without PAT28th June WAITING ON CONFIRMATION OF DATE ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:08 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 15:43 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53441","activity_ticket_id":"51075","ticket_reference":"HDT52156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"33-35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1380","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1380","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/22","activity_end":"2022-06-28 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62820","activity_notes":"Gas compliance testing without PAT28th June WAITING ON CONFIRMATION OF DATE ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:10 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 15:44 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 15:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53442","activity_ticket_id":"51076","ticket_reference":"HDT52157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"33 - 35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1605","cs_address_2":"33 - 35 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1605","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/22","activity_end":"2022-07-01 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62821","activity_notes":"Gas compliance testing without PAT1st July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:22 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 15:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2022 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53443","activity_ticket_id":"51077","ticket_reference":"HDT52158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/22","activity_end":"2022-07-01 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62822","activity_notes":"Gas compliance testing without PAT1st July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:23 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 06:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2022 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53444","activity_ticket_id":"51078","ticket_reference":"HDT52159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1955","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1955","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/22","activity_end":"2022-07-04 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62823","activity_notes":"Gas compliance testing without PAT4th July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:25 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 06:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53445","activity_ticket_id":"51079","ticket_reference":"HDT52160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/22","activity_end":"2022-07-04 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62824","activity_notes":"Gas compliance testing without PAT4th July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:26 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 06:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2022 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53446","activity_ticket_id":"51080","ticket_reference":"HDT52161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/22","activity_end":"2022-08-11 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62825","activity_notes":"Gas compliance testing without PAT11th August ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 11:28 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53447","activity_ticket_id":"51081","ticket_reference":"HDT52162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 21 Catherine Street ","cs_id":"1134","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1134","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/22","activity_end":"2022-08-11 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62826","activity_notes":"Gas compliance testing without PAT11th August ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 11:37 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 14:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53448","activity_ticket_id":"51082","ticket_reference":"HDT52163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/22","activity_end":"2022-08-11 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62827","activity_notes":"Gas compliance testing without PAT11th August ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 11:38 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53449","activity_ticket_id":"51085","ticket_reference":"HDT52166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 48 Newman Street ","cs_id":"2038","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2038","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/22","activity_end":"2022-07-13 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62828","activity_notes":"Gas compliance testing without PAT3rd August ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:42 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 10:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/07\/2022 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53450","activity_ticket_id":"51086","ticket_reference":"HDT52167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 48 Newman Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 48 Newman Street","cs_id":"2041","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2041","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/22","activity_end":"2022-07-18 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62829","activity_notes":"Gas compliance testing without PAT 9.30 am on Monday 18th ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:43 (System)<\/b>Ticket Created<\/p>

18\/07\/2022 20:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/07\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53451","activity_ticket_id":"51087","ticket_reference":"HDT52168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"London","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 48 Newman Street ","cs_id":"1655","cs_address_2":"London","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1655","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/22","activity_end":"2022-07-13 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62830","activity_notes":"Gas compliance testing without PAT3rd August ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:44 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 10:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/07\/2022 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53452","activity_ticket_id":"51088","ticket_reference":"HDT52169","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/22","activity_end":"2022-08-03 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62831","activity_notes":"Gas compliance testing without PAT3rd August ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:47 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 10:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/07\/2022 14:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53453","activity_ticket_id":"51089","ticket_reference":"HDT52170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/22","activity_end":"2022-06-27 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62832","activity_notes":"boiler issues tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:52 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 06:58 (michaelk)<\/b>Attended site to re-pressurise the heating system following a radiator leak. Left boiler fully operational .1hr labour 50.<\/p>

29\/06\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53454","activity_ticket_id":"51090","ticket_reference":"HDT52171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1 49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/22","activity_end":"2022-07-21 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62833","activity_notes":"Gas compliance testing without PAT21st July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:55 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 07:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/07\/2022 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53455","activity_ticket_id":"51091","ticket_reference":"HDT52172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2090","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2090","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/22","activity_end":"2022-08-19 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62834","activity_notes":"Gas compliance testing For Friday 19th, access via keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:57 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 20:31 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/08\/2022 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53456","activity_ticket_id":"51092","ticket_reference":"HDT52173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"descale heat exchanger ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/22","activity_end":"2022-07-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62835","activity_notes":"descale heat exchanger 1st July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 12:00 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 06:39 (michaelk)<\/b>Attended site to descale the hws heat exchanger and to replace the flow sensor. Completed work 3hrs labour plus parts. Total 188 ex vat.<\/p>

05\/07\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53457","activity_ticket_id":"51093","ticket_reference":"HDT52174","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/14982 - board up shop front broken glass ","ticket_address_1":"3 West Walk ","ticket_address_2":"","ticket_town":"Chelmsford ","ticket_county":null,"ticket_postcode":"CM20 1LR","cs_address_1":"3 West Walk ","cs_id":"2070","cs_address_2":"","cs_town":"Chelmsford ","cs_postcode":"CM20 1LR","ticket_client_site":"2070","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"27\/06\/22","activity_end":"2022-06-27 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62836","activity_notes":"board up shop front broken glass ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2022 15:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53458","activity_ticket_id":"51094","ticket_reference":"HDT52175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no intercom working ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"27\/06\/22","activity_end":"2022-06-27 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62837","activity_notes":"Our colleagues from the housekeeping team have informed us that the intercom at 30 Rathbone Place, W1T 1JG is currently not working and there is no access to the building,","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 12:55 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 13:21 (sandra)<\/b>(Ticket Closed)<\/p>

20\/07\/2022 11:46 (jane)<\/b>Traced the problem to a faulty camera module on the door panel, replaced with new <\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53459","activity_ticket_id":"51096","ticket_reference":"HDT52177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electricity outage ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/06\/22","activity_end":"2022-06-27 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62838","activity_notes":"electricity outage This morning we had some electricity outage at Flat 1, 58a Shaftesbury Avenue W1D 6LS.After a process of elimination by turning everything off and then back on one item at a time we found the cooker is causing this. For now the cooker is turned off until someone can take a look.The contractor can take management keys from security and enter at anytime. Thank you","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 14:44 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 09:23 (alan)<\/b>Look at cooker tripping out power Tested circuit and no faults found There appears to be an intermittent fault on cooker details for quote to replace sent to office <\/p>

28\/06\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53460","activity_ticket_id":"51097","ticket_reference":"HDT52178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"spin cycle not working on washing machine ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/06\/22","activity_end":"2022-06-27 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62839","activity_notes":"spin cycle not working on washing machine ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 14:45 (System)<\/b>Ticket Created<\/p>

27\/06\/2022 14:45 (sandra)<\/b>I need to report that the Washing machine is broken - spin cycle not working FLAT 2, 6 Gerrard street W1D 5PE.Please can the contractor get keys from security to access at any time, thank you!<\/p>

28\/06\/2022 11:47 (travis)<\/b>Access for repair aid.<\/p>

01\/07\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53461","activity_ticket_id":"51098","ticket_reference":"HDT52179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/06\/22","activity_end":"2022-06-27 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62840","activity_notes":"washing machine not working washing machine is not working. It first stopped spinning and draining. Its also leaking, we have stopped using it. Top floor flat penthouse","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 14:49 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 09:19 (travis)<\/b>Attended and drained the washing machine,removed blockage from pump filter and tried to test,I then found someone had broken the door latch,(no clothes were in the machine),Will have to pass over to repair aid,all details of machine will be sent via WhatsApp.<\/p>

08\/07\/2022 13:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53462","activity_ticket_id":"51099","ticket_reference":"HDT52180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"smell from under the sink","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1808","cs_address_2":"82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1808","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"27\/06\/22","activity_end":"2022-06-27 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62841","activity_notes":"smell from under the sink AND LEAK ENTER WITH KEYS whilst cleaning noticed a small from under the sink. possibly to due with coming, smells like leaking sewage","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 14:52 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 11:51 (sandra)<\/b>no key found to the flat. lilian and salvatore have been informed <\/p>

28\/06\/2022 15:59 (dan)<\/b>Keys unavailable\/missing no access at current time<\/p>

30\/06\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

30\/06\/2022 11:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 10:56 (dan)<\/b>Cleaned waste pipes and checked for leaks, smells like death, would recommend pest control attend<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53463","activity_ticket_id":"51100","ticket_reference":"HDT52181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 21st July ","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2092","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2092","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/22","activity_end":"2022-06-29 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62842","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 14:54 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 12:59 (sandra)<\/b>can use keys on Wednesday<\/p>

01\/07\/2022 06:05 (alan)<\/b>Electrical inspection <\/p>

01\/07\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53464","activity_ticket_id":"51101","ticket_reference":"HDT52182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 21st July ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1135","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1135","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/22","activity_end":"2022-06-29 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62843","activity_notes":"5 year electrical test - renewal 21st July ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 14:55 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 06:06 (alan)<\/b>Electrical inspection <\/p>

01\/07\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53465","activity_ticket_id":"51102","ticket_reference":"HDT52183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 21st July ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 32 Goodge Street ","cs_id":"1137","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1137","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/22","activity_end":"2022-06-29 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62844","activity_notes":"5 year electrical test - renewal 21st July ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 14:56 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 12:31 (alan)<\/b>Electrical inspection <\/p>

06\/07\/2022 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53466","activity_ticket_id":"51097","ticket_reference":"HDT52178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"spin cycle not working on washing machine ","ticket_address_1":"Flat 2, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 6 Gerrard Street ","cs_id":"1476","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/22","activity_end":"2022-06-27 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62845","activity_notes":"spin cycle not working on washing machine pick up keys tomorrow between 9 - 1pm repairaid will call you","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 14:45 (System)<\/b>Ticket Created<\/p>

27\/06\/2022 14:45 (sandra)<\/b>I need to report that the Washing machine is broken - spin cycle not working FLAT 2, 6 Gerrard street W1D 5PE.Please can the contractor get keys from security to access at any time, thank you!<\/p>

28\/06\/2022 11:47 (travis)<\/b>Access for repair aid.<\/p>

01\/07\/2022 12:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53467","activity_ticket_id":"51103","ticket_reference":"HDT52184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 7 August ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1860","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1860","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/22","activity_end":"2022-07-05 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62846","activity_notes":"5 year electrical - renewal 7 August ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:01 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 13:19 (alan)<\/b>Electrical inspection <\/p>

05\/07\/2022 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53468","activity_ticket_id":"51098","ticket_reference":"HDT52179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/22","activity_end":"2022-06-27 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62847","activity_notes":"washing machine not working - keys TUESDAY MORNING washing machine is not working. It first stopped spinning and draining. Its also leaking, we have stopped using it. Top floor flat penthouse","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 14:49 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 09:19 (travis)<\/b>Attended and drained the washing machine,removed blockage from pump filter and tried to test,I then found someone had broken the door latch,(no clothes were in the machine),Will have to pass over to repair aid,all details of machine will be sent via WhatsApp.<\/p>

08\/07\/2022 13:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53469","activity_ticket_id":"51104","ticket_reference":"HDT52185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 8 August ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/22","activity_end":"2022-07-07 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62848","activity_notes":"5 year electrical - renewal 8 August ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 16:39 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 10:48 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 15:01 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53470","activity_ticket_id":"51105","ticket_reference":"HDT52186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 8 August ","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1755","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1755","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/22","activity_end":"2022-07-08 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62849","activity_notes":"5 year electrical - renewal 8 August 8th July with keys 10 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:40 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 14:43 (sandra)<\/b>keys on 8 July 10 - 3pm <\/p>

08\/07\/2022 11:56 (alan)<\/b>Electrical inspection <\/p>

08\/07\/2022 13:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53471","activity_ticket_id":"51106","ticket_reference":"HDT52187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 8 August ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1793","cs_address_2":"43 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1793","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/22","activity_end":"2022-08-08 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62850","activity_notes":"5 year electrical - renewal 8 August 8th August knock and see if the tenant will let you in - keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:42 (System)<\/b>Ticket Created<\/p>

08\/08\/2022 15:55 (alan)<\/b>Electrical inspection <\/p>

08\/08\/2022 16:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53472","activity_ticket_id":"51107","ticket_reference":"HDT52188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 9 August ","ticket_address_1":"Flat 6a, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a, Goodwins House ","cs_id":"1515","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1515","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/22","activity_end":"2022-08-09 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62851","activity_notes":"5 year electrical - renewal 9 August KEYS AND KNOCK FIRST BOOKED FOR THE 9TH ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:43 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 13:59 (alan)<\/b>Electrical inspection <\/p>

09\/08\/2022 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53473","activity_ticket_id":"51108","ticket_reference":"HDT52189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 9 August ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/22","activity_end":"2022-07-07 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62852","activity_notes":"5 year electrical - renewal 9 August booked 7 July with keys vacant ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:44 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 06:17 (alan)<\/b>Electrical inspection <\/p>

08\/07\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53474","activity_ticket_id":"51109","ticket_reference":"HDT52190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 9 August ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1570","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1570","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/22","activity_end":"2022-07-07 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62853","activity_notes":"5 year electrical - renewal 9 August Please try to knock on the door when you attend for other flats and see if the tenant will provide access. If not, you can access it on Monday between 10 am and 3 pm. The flat will be empty. ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:45 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 13:57 (alan)<\/b>Electrical inspection <\/p>

12\/07\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53475","activity_ticket_id":"51110","ticket_reference":"HDT52191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 10 August ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/22","activity_end":"2022-07-04 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62854","activity_notes":"5 year electrical - booked for 8 am on 4th July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:47 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 14:08 (sandra)<\/b>4th July booked 8 am <\/p>

05\/07\/2022 06:58 (alan)<\/b>Electrical inspection <\/p>

05\/07\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53476","activity_ticket_id":"51111","ticket_reference":"HDT52192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 10 August ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/22","activity_end":"2022-07-05 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62855","activity_notes":"5 year electrical - renewal 10 August ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:48 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 13:18 (alan)<\/b>Electrical inspection <\/p>

05\/07\/2022 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53477","activity_ticket_id":"51112","ticket_reference":"HDT52193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 14 August ","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2093","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2093","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/22","activity_end":"2022-08-14 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62856","activity_notes":"5 year electrical - renewal 14 August ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 16:49 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 15:59 (sandra)<\/b>(Ticket Closed)<\/p>

21\/09\/2022 16:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/09\/2022 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53478","activity_ticket_id":"51113","ticket_reference":"HDT52194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 14 August ","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2093","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2093","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/22","activity_end":"2022-08-14 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62857","activity_notes":"5 year electrical - renewal 14 August ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2022 16:50 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53479","activity_ticket_id":"51114","ticket_reference":"HDT52195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace faulty emergency light fitting in lift motor room ","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/22","activity_end":"2022-06-28 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62858","activity_notes":"Replace faulty emergency light fitting in lift motor room ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 09:10 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 07:00 (alan)<\/b>Replace emergency light fitting in lifts motor room Please send Gary job sheet <\/p>

05\/07\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53480","activity_ticket_id":"51115","ticket_reference":"HDT52196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hose under the sink is leaking","ticket_address_1":"Flat 3 ","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/06\/22","activity_end":"2022-06-28 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62859","activity_notes":"hose under the sink is leakingtenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 10:25 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 15:59 (dan)<\/b>Replaced faulty dishwasher outlet hose<\/p>

29\/06\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53481","activity_ticket_id":"51116","ticket_reference":"HDT52197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty Emergency light fitting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/22","activity_end":"2022-06-28 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62860","activity_notes":"faulty Emergency light fitting ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2022 10:26 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 09:15 (alan)<\/b>Replace 2 faulty battery packs to emergency lights in common partsGround floor and first floor half landing<\/p>

29\/07\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53482","activity_ticket_id":"51116","ticket_reference":"HDT52197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty Emergency light fitting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/22","activity_end":"2022-06-28 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62861","activity_notes":"faulty Emergency light fitting ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 10:26 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 09:15 (alan)<\/b>Replace 2 faulty battery packs to emergency lights in common partsGround floor and first floor half landing<\/p>

29\/07\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53483","activity_ticket_id":"51117","ticket_reference":"HDT52198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/22","activity_end":"2022-07-01 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62862","activity_notes":"Gas compliance testing without PAT -1st July ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 10:58 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 06:39 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 12:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2022 12:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53484","activity_ticket_id":"51118","ticket_reference":"HDT52199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/22","activity_end":"2022-06-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62863","activity_notes":"Gas compliance testing without PAT 30th Thursday ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:00 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 15:21 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 06:43 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53485","activity_ticket_id":"51119","ticket_reference":"HDT52200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/22","activity_end":"2022-06-30 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62864","activity_notes":"Gas compliance testing without PAT - 30th July ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:01 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 15:42 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 15:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53486","activity_ticket_id":"51120","ticket_reference":"HDT52201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1593","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1593","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/22","activity_end":"2022-06-30 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62865","activity_notes":"Gas compliance testing without PAT thursday 30th ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:03 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 15:42 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/06\/2022 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53487","activity_ticket_id":"51121","ticket_reference":"HDT52202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 15 August ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlottte ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2096","cs_address_2":"10 Charlottte ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2096","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/22","activity_end":"2022-08-15 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62866","activity_notes":"5 year electrical - renewal 15 August ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2022 11:08 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 16:00 (sandra)<\/b>(Ticket Closed)<\/p>

21\/09\/2022 16:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/09\/2022 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53488","activity_ticket_id":"51122","ticket_reference":"HDT52203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 15 August ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/22","activity_end":"2022-07-11 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62867","activity_notes":"5 year electrical - renewal 15 August 11TH JULY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:10 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 13:56 (alan)<\/b>Electrical inspection <\/p>

12\/07\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53489","activity_ticket_id":"51123","ticket_reference":"HDT52204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 15 August ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/22","activity_end":"2022-07-11 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62868","activity_notes":"5 year electrical - renewal 15 August 11 JULY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:11 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 13:57 (alan)<\/b>Electrical inspection <\/p>

12\/07\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53490","activity_ticket_id":"51124","ticket_reference":"HDT52205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 15 August ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 23 Charlotte Street ","cs_id":"1701","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1701","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/22","activity_end":"2022-08-15 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62869","activity_notes":"5 year electrical - renewal 15 August 17TH AUGUST WITH KEYS KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:12 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 14:14 (jane)<\/b>Email sent to Salvatore We have been to the above property this morning with keys to carry out the fixed electrical inspection and unfortunately there is a key the other side of the door locked, we have tried to buzz the tenants and no answer.Could we reschedule for tomorrow please ?<\/p>

18\/08\/2022 14:46 (jane)<\/b>Re-programmed in for Friday 20th August, access via keys <\/p>

20\/08\/2022 09:10 (alan)<\/b>Electrical inspection <\/p>

22\/08\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53491","activity_ticket_id":"51125","ticket_reference":"HDT52206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 15 August ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/22","activity_end":"2022-07-12 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62870","activity_notes":"5 year electrical - renewal 15 August tenant will provide access on 12th July ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 14:16 (alan)<\/b>Electrical inspection <\/p>

12\/07\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53492","activity_ticket_id":"51126","ticket_reference":"HDT52207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 15 August ","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1897","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1897","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/22","activity_end":"2022-08-12 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62871","activity_notes":"5 year electrical - renewal 15 August ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:16 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 08:11 (alan)<\/b>Electrical inspection <\/p>

18\/08\/2022 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53493","activity_ticket_id":"51127","ticket_reference":"HDT52208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 17 August ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/22","activity_end":"2022-09-07 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62872","activity_notes":"For Wednesday 7th September at 8am - tenant will give access","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:17 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 11:12 (jane)<\/b>For Wednesday 7th September at 8am - tenant will give access <\/p>

07\/09\/2022 13:52 (alan)<\/b>Electrical inspection <\/p>

07\/09\/2022 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53494","activity_ticket_id":"51128","ticket_reference":"HDT52209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 17 August ","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/22","activity_end":"2022-07-18 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62873","activity_notes":"5 year electrical - renewal 17 August tenant will give access Monday morning ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:18 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 14:09 (alan)<\/b>Electrical inspection <\/p>

20\/07\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53495","activity_ticket_id":"51129","ticket_reference":"HDT52210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 17 August ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 5 Charlotte Place ","cs_id":"1472","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1472","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/22","activity_end":"2022-07-19 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62874","activity_notes":"5 year electrical - renewal 17 August 19th with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:19 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 14:10 (alan)<\/b>Electrical inspection <\/p>

20\/07\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53496","activity_ticket_id":"51130","ticket_reference":"HDT52211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 18 August ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1180","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1180","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/22","activity_end":"2022-07-19 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62875","activity_notes":"5 year electrical - renewal 18 August 19th July with keys as vacant ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:21 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 14:11 (alan)<\/b>Electrical inspection <\/p>

20\/07\/2022 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53497","activity_ticket_id":"51131","ticket_reference":"HDT52212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 18 August ","ticket_address_1":"Flat 3","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2097","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2097","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/22","activity_end":"2022-07-19 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62876","activity_notes":"5 year electrical - renewal 18 August 19th with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:22 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 14:12 (alan)<\/b>Electrical inspection <\/p>

20\/07\/2022 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53498","activity_ticket_id":"51132","ticket_reference":"HDT52213","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 18 August ","ticket_address_1":"Flat 4, 5 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 5 Charlotte Place","cs_id":"1548","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1548","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/22","activity_end":"2022-07-20 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62877","activity_notes":"5 year electrical - renewal 18 August 20th - tenant will give access Wednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:24 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 14:21 (alan)<\/b>Electrical inspection <\/p>

22\/07\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53499","activity_ticket_id":"51133","ticket_reference":"HDT52214","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 21 August ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/22","activity_end":"2022-07-18 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62878","activity_notes":"5 year electrical - renewal 21 August with keys 18th July ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:25 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 14:10 (alan)<\/b>Electrical inspection Unable to carry out inspection due to cupboard built around fuse box is obstructing The removal of the lid to the fuse boxAwaiting cupboard to be enlarged soak test can be carried out<\/p>

23\/08\/2022 12:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53500","activity_ticket_id":"51134","ticket_reference":"HDT52215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 23 August ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/22","activity_end":"2022-08-08 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62879","activity_notes":"5 year electrical - renewal 23 August booked 8th Aug with keys - vacant ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:26 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 11:21 (alan)<\/b>No access <\/p>

08\/08\/2022 10:42 (alan)<\/b>Electrical inspection <\/p>

08\/08\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>

23\/08\/2022 14:12 (sandra)<\/b>The EICR report says that ceiling lights need to be retested once the ceiling works are completed. <\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53501","activity_ticket_id":"51135","ticket_reference":"HDT52216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 23 August ","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/22","activity_end":"2022-07-21 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62880","activity_notes":"5 year electrical - renewal 23 August 21st use keys but knock first as tenant may be home ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:27 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 14:23 (alan)<\/b>Electrical inspection <\/p>

22\/07\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53502","activity_ticket_id":"51136","ticket_reference":"HDT52217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 23 August ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/22","activity_end":"2022-07-21 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62881","activity_notes":"5 year electrical - renewal 23 August 21st july - tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:28 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 14:23 (alan)<\/b>Electrical inspection <\/p>

22\/07\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53503","activity_ticket_id":"51137","ticket_reference":"HDT52218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 24 August ","ticket_address_1":"Flat 5, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/08\/22","activity_end":"2022-08-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62882","activity_notes":"5 year electrical - renewal 24 August ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:30 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 10:59 (jane)<\/b>Requested 30th August <\/p>

02\/09\/2022 05:37 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53504","activity_ticket_id":"51138","ticket_reference":"HDT52219","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 24 August ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/22","activity_end":"2022-07-22 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62883","activity_notes":"5 year electrical - renewal 24 August tenant home for access on 22nd (the earlier the better)","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:31 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 09:59 (sandra)<\/b>Tueday between 12 - 6pm <\/p>

26\/07\/2022 15:31 (alan)<\/b>Electrical inspection <\/p>

26\/07\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53505","activity_ticket_id":"51139","ticket_reference":"HDT52220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 24 August ","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/22","activity_end":"2022-07-25 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62884","activity_notes":" 5 year electrical - renewal 24 August ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:33 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 07:11 (alan)<\/b>Electrical inspection <\/p>

26\/07\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53506","activity_ticket_id":"51140","ticket_reference":"HDT52221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 24 August ","ticket_address_1":"Flat 4, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/22","activity_end":"2022-07-25 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62885","activity_notes":"5 year electrical - renewal 24 August booked for 25th tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:34 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 11:21 (alan)<\/b>Electrical inspection <\/p>

25\/07\/2022 13:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53507","activity_ticket_id":"51141","ticket_reference":"HDT52222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 30 August ","ticket_address_1":"Flat 1, 27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/22","activity_end":"2022-07-26 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62886","activity_notes":"5 year electrical - renewal 30 August 26TH JULY USE KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:35 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 15:31 (alan)<\/b>Electrical inspection <\/p>

26\/07\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53508","activity_ticket_id":"51143","ticket_reference":"HDT52224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 31 August ","ticket_address_1":"Flat 2 ","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2089","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2089","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/22","activity_end":"2022-07-27 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62887","activity_notes":"5 year electrical - renewal 31 August 27th July tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:38 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 10:10 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53509","activity_ticket_id":"51144","ticket_reference":"HDT52225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 31 August ","ticket_address_1":"Flat 3","ticket_address_2":"33-35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1380","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1380","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/22","activity_end":"2022-07-27 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62888","activity_notes":"5 year electrical - renewal 31 August 27th August manage keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:39 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 13:35 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53510","activity_ticket_id":"51145","ticket_reference":"HDT52226","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 29 August ","ticket_address_1":"Flat 1, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 48 Newman Street ","cs_id":"2038","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2038","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/22","activity_end":"2022-07-27 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62889","activity_notes":"5 year electrical - renewal 29 August 27th July with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:40 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 15:15 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53511","activity_ticket_id":"51146","ticket_reference":"HDT52227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 29 August ","ticket_address_1":"Flat 2, 48 Newman Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 48 Newman Street","cs_id":"2041","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2041","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/22","activity_end":"2022-07-28 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62890","activity_notes":"5 year electrical - renewal 29 August 28th July with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:42 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 15:01 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53512","activity_ticket_id":"51147","ticket_reference":"HDT52228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 29 August ","ticket_address_1":"Flat 3, 48 Newman Street ","ticket_address_2":"London","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 48 Newman Street ","cs_id":"1655","cs_address_2":"London","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1655","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/22","activity_end":"2022-07-28 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62891","activity_notes":"5 year electrical - renewal 29 August 28th July 2022 with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:43 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 15:01 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53513","activity_ticket_id":"51148","ticket_reference":"HDT52229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 30 August ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/22","activity_end":"2022-07-29 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62892","activity_notes":"5 year electrical - renewal 30 August 29th July with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:45 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 12:14 (alan)<\/b>Electrical inspection <\/p>

29\/07\/2022 12:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53514","activity_ticket_id":"51149","ticket_reference":"HDT52230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 30 August ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 48 Newman Street ","cs_id":"1437","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1437","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/22","activity_end":"2022-07-29 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62893","activity_notes":"5 year electrical - renewal 30 August 29th July with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:46 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 12:15 (alan)<\/b>Electrical inspection <\/p>

29\/07\/2022 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53515","activity_ticket_id":"51095","ticket_reference":"HDT52176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15001 - Unwanted items removal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"2085","cs_address_2":"34 Wardour Street ","cs_town":"London","cs_postcode":"W1D 6QS","ticket_client_site":"2085","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/22","activity_end":"2022-06-28 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62894","activity_notes":"WITH DAN to move from 34 Wardour to 21a Wardour the items are to be moved to 21a Wardour St and the rest stored in the bicycle storage room in central cross.I can sort with whomever attends on the day and will direct as required ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 09:45 (jane)<\/b>Po has been raised however there is a slight change.the items are to be moved to 21a Wardour St and the rest stored in the bicycle storage room in central cross.I can sort with whomever attends on the day and will direct as required <\/p>

28\/06\/2022 11:53 (sandra)<\/b>Po has been raised however there is a slight change.the items are to be moved to 21a Wardour St and the rest stored in the bicycle storage room in central cross.I can sort with whomever attends on the day and will direct as required <\/p>

28\/06\/2022 15:22 (travis)<\/b>Office clearance.<\/p>

29\/06\/2022 13:00 (travis)<\/b>Office clearance.Cannot move the printer.<\/p>

29\/06\/2022 13:00 (dan)<\/b>Clearance<\/p>

30\/06\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53516","activity_ticket_id":"51095","ticket_reference":"HDT52176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15001 - Unwanted items removal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"2085","cs_address_2":"34 Wardour Street ","cs_town":"London","cs_postcode":"W1D 6QS","ticket_client_site":"2085","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/06\/22","activity_end":"2022-06-28 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62895","activity_notes":"WITH TRAVIS TOMORROW MORNING the items are to be moved to 21a Wardour St and the rest stored in the bicycle storage room in central cross.Michael Moore can sort with whomever attends on the day and will direct as required ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 09:45 (jane)<\/b>Po has been raised however there is a slight change.the items are to be moved to 21a Wardour St and the rest stored in the bicycle storage room in central cross.I can sort with whomever attends on the day and will direct as required <\/p>

28\/06\/2022 11:53 (sandra)<\/b>Po has been raised however there is a slight change.the items are to be moved to 21a Wardour St and the rest stored in the bicycle storage room in central cross.I can sort with whomever attends on the day and will direct as required <\/p>

28\/06\/2022 15:22 (travis)<\/b>Office clearance.<\/p>

29\/06\/2022 13:00 (travis)<\/b>Office clearance.Cannot move the printer.<\/p>

29\/06\/2022 13:00 (dan)<\/b>Clearance<\/p>

30\/06\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53517","activity_ticket_id":"51150","ticket_reference":"HDT52231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrics tripping ","ticket_address_1":"Top Floor, 39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor Flat","cs_id":"2099","cs_address_2":"39 Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"2099","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/22","activity_end":"2022-06-28 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62896","activity_notes":"Electrics tripping ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 13:14 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 06:02 (alan)<\/b>Call out to investigate power tripping out in flatTested through and found damaged cable by immersion heater in kitchen, repaired and left all working <\/p>

01\/07\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53518","activity_ticket_id":"51151","ticket_reference":"HDT52232","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Puddle of water in the bathroom on the first floor - urgent ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"28\/06\/22","activity_end":"2022-06-28 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62897","activity_notes":"Puddle of water in the bathroom on the first floor - urgent ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 13:33 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 16:00 (dan)<\/b>Repaired supply to cistern<\/p>

29\/06\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53519","activity_ticket_id":"51153","ticket_reference":"HDT52234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15015 - Boiler parts replacement","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/22","activity_end":"2022-07-18 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62898","activity_notes":"Boiler parts replacement1pm on 18th july monday ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2022 20:22 (michaelk)<\/b>Attended site to complete quoted works. Replaced heating expansion vessel and smoke alarm. Left fully operational. 3hrs labour plus parts, total 210 ex vat.<\/p>

19\/07\/2022 10:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53520","activity_ticket_id":"51154","ticket_reference":"HDT52235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15017 - Boiler parts replacement ","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1570","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1570","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/22","activity_end":"2022-06-28 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62899","activity_notes":"Boiler parts replacement ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 12:18 (sandra)<\/b>booked with tenant on Tuesday <\/p>

13\/07\/2022 10:29 (michaelk)<\/b>Attended site to complete quoted works. Completed work and left fully operational. 4hrs labour plus parts, total 215 ex vat.<\/p>

14\/07\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53521","activity_ticket_id":"51155","ticket_reference":"HDT52236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15016 - replacement alarm ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/22","activity_end":"2022-09-29 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62900","activity_notes":"replacement alarm 29th 3.30 Friday ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 15:54 (sandra)<\/b>27th at 11 am <\/p>

04\/10\/2022 21:24 (michaelk)<\/b>Attended site to complete quoted works fitting new heat alarm. 1hr labour plus parts, total 94.50 ex vat.<\/p>

05\/10\/2022 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53522","activity_ticket_id":"51156","ticket_reference":"HDT52237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof tiles ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street ","cs_id":"1312","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/22","activity_end":"2022-06-28 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62901","activity_notes":"Roof tiles FOR TOMORROW can we attend the roof here and see if the roof tiles are labelled to contain asbestos. Can I have a photo if they are labelled and if not put some signs onCan I have a photo for this please?","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 16:31 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 08:27 (roy)<\/b>Took photos as requested Need appropriate signage<\/p>

30\/06\/2022 09:21 (sandra)<\/b>signage to be ordered <\/p>

30\/06\/2022 09:32 (jane)<\/b>Asbestos signs on order - 2\/3 days lead-time <\/p>

07\/07\/2022 10:00 (roy)<\/b>Placed signs 'caution, may contain asbestos' x4<\/p>

07\/07\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53523","activity_ticket_id":"51157","ticket_reference":"HDT52238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"locks ","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/22","activity_end":"2022-06-28 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62902","activity_notes":"2 x Push button locks that are broken1. into Bin store from external entry2. Into vacant retail unit 13","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 16:57 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 11:21 (travis)<\/b>Repaired X1 lock to unit 13,X1 lock on order for bin store.<\/p>

05\/07\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53524","activity_ticket_id":"51158","ticket_reference":"HDT52239","ticket_client":"2016","client_name":"Mountstone Partners Ltd ","ticket_title":"AM\/JH\/15020 - To carry out five yearly fixed wiring test and inspection and issue report on completion","ticket_address_1":"2nd Floor, 24 Berwick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2102","cs_address_2":"24 Berwick Street","cs_town":"London","cs_postcode":"W1F 8RD","ticket_client_site":"2102","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/22","activity_end":"2022-06-29 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62903","activity_notes":"To carry out five yearly fixed wiring test and inspection and issue report on completion","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2022 09:29 (jane)<\/b>Im just waiting confirmation of our move date. Once I have that we can arrange a date for Alan to come in. <\/p>

20\/07\/2022 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53525","activity_ticket_id":"51159","ticket_reference":"HDT52240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak into kitchen restaurant ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/22","activity_end":"2022-06-29 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62904","activity_notes":"emergency call out - leak into kitchen restaurant ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2022 10:04 (System)<\/b>Ticket Created<\/p>

29\/06\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53526","activity_ticket_id":"51101","ticket_reference":"HDT52182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 21st July ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1135","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1135","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/22","activity_end":"2022-06-29 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62905","activity_notes":"5 year electrical test - renewal 21st July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 14:55 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 06:06 (alan)<\/b>Electrical inspection <\/p>

01\/07\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53527","activity_ticket_id":"51102","ticket_reference":"HDT52183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 21st July ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 32 Goodge Street ","cs_id":"1137","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1137","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/22","activity_end":"2022-07-06 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62906","activity_notes":"5 year electrical test - renewal 21st July booked with tenant for 6th july AM ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 14:56 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 12:31 (alan)<\/b>Electrical inspection <\/p>

06\/07\/2022 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53528","activity_ticket_id":"51161","ticket_reference":"HDT52242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement extractor fan ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1136","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1136","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/22","activity_end":"2022-06-29 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62907","activity_notes":"replacement extractor fan ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 10:57 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 06:05 (alan)<\/b>Replace faulty extractor fan in bathroom <\/p>

01\/07\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53529","activity_ticket_id":"51163","ticket_reference":"HDT52244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wants to request a door knob for the front door on either side. As door is too heavy","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/22","activity_end":"2022-06-29 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62908","activity_notes":"Wants to request a door knob for the front door on either side. As door is too heavyCAN THIS BE DONE ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 11:47 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 08:26 (roy)<\/b>Visited site but main front door has large gandle on it.Awaiting further instructions and I believe its the flat door<\/p>

30\/06\/2022 09:20 (sandra)<\/b>Salvatore has put this on hold temporarily <\/p>

30\/06\/2022 11:42 (sandra)<\/b>(Placed On Hold) client wants this put on hold <\/p>

08\/07\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53530","activity_ticket_id":"51164","ticket_reference":"HDT52245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal - 1 September 2022","ticket_address_1":"Flat 5","ticket_address_2":"33 - 35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1605","cs_address_2":"33 - 35 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1605","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/09\/22","activity_end":"2022-09-01 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62909","activity_notes":"5 year electrical test - renewal - 1 September 2022","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 11:49 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 09:27 (alan)<\/b>Electrical inspection <\/p>

12\/09\/2022 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53531","activity_ticket_id":"51165","ticket_reference":"HDT52246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - 1 September 2022","ticket_address_1":"Flat 6, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/22","activity_end":"2022-08-18 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62910","activity_notes":"5 year electrical test - 1 September 202218th tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 12:01 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 07:21 (alan)<\/b>Electrical inspection <\/p>

19\/08\/2022 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53532","activity_ticket_id":"51166","ticket_reference":"HDT52247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical inspection - renewal 1st September ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/22","activity_end":"2022-08-15 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62911","activity_notes":"5 year electrical inspection - renewal 1st September KEYS ON 15TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 12:11 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 04:57 (alan)<\/b>Electrical inspection <\/p>

16\/08\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53533","activity_ticket_id":"51167","ticket_reference":"HDT52248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15021 - Replacement electric oven ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/06\/22","activity_end":"2022-06-29 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62912","activity_notes":"Replacement electric oven For Beko ","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2022 12:00 (sandra)<\/b>We expect the new cooker to arrive by the end of the week.Would you please advise if Tuesday, 12\/07 will be convenient to do the installation?<\/p>

13\/07\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53534","activity_ticket_id":"51168","ticket_reference":"HDT52249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15009 - shower cartridge ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2076","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2076","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/22","activity_end":"2022-06-29 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62913","activity_notes":"shower cartridge monday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 12:15 (sandra)<\/b>We have had quoted works accepted at the above to fit a new shower cartridge.However, there are three options for this shower.Can you arrange access for Monday for us to remove the cartridge so that we can order the correct one.Regards<\/p>

15\/08\/2022 15:24 (michaelk)<\/b>Attended site to complete quoted work to the shower. Replaced the thermostatic cartridge and linkages to leave the shower in full working order. Commissioned thermostat temperature to run at 38c.3hrs labour plus parts 297 ex vat.<\/p>

16\/08\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53535","activity_ticket_id":"51169","ticket_reference":"HDT52250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kickboard and window ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2076","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2076","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/22","activity_end":"2022-06-29 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62914","activity_notes":"kickboard and window MONDAY TENANT IS HOME PLUS WORKS ON THE EMAIL 1.The kitchen kickboard is not stable and constantly falls off 2.The right window in the living room is very difficult\/impossible to open","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:03 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 11:48 (sandra)<\/b>needs to attend same time as MK<\/p>

15\/08\/2022 11:49 (travis)<\/b>List of works,<\/p>

15\/08\/2022 13:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53536","activity_ticket_id":"51170","ticket_reference":"HDT52251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"29\/06\/22","activity_end":"2022-06-29 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62915","activity_notes":"Hi I need to report that the front door intercom phone at 58a Shaftesbury for flat 1, 2 and 3 is faulty. I have reported this before and someone came out and got it working and left the intercom phone in flat 3 with some electrical tape around it.This is what the tenants say in two of the flats.Flat 2, 58a Shaftesbury AvenueDoesnt ring when pressed from the outside. You dont hear anything when you pick up the receiver and you cant buzz anybody in.Flat 1, 58a Shaftesbury AvenueI had a just eat delivery last night and he said it wasnt working also sometimes I pick up the phone and try to speak and the person downstairs is still ringing the bell, they cant hear anything. We have to go downstairs to open the door.","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2022 14:13 (System)<\/b>Ticket Created<\/p>

29\/06\/2022 14:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53537","activity_ticket_id":"51171","ticket_reference":"HDT52252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 4 September ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/22","activity_end":"2022-08-12 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62916","activity_notes":"5 year electrical - renewal 4 September keys 12th august ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:39 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 12:41 (alan)<\/b>Electrical inspection <\/p>

11\/08\/2022 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53538","activity_ticket_id":"51172","ticket_reference":"HDT52253","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 4 September ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1800","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1800","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/22","activity_end":"2022-09-04 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62917","activity_notes":"5 year electrical - renewal 4 September ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:41 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 06:58 (alan)<\/b>Electrical inspection <\/p>

07\/09\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53539","activity_ticket_id":"51173","ticket_reference":"HDT52254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 4 September ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/22","activity_end":"2022-09-04 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62918","activity_notes":"5 year electrical - renewal 4 September ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:43 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 06:59 (alan)<\/b>Electrical inspection <\/p>

07\/09\/2022 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53540","activity_ticket_id":"51174","ticket_reference":"HDT52255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 5 September ","ticket_address_1":"Flat 4, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 21 Catherine Street ","cs_id":"1134","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1134","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/22","activity_end":"2022-08-10 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62919","activity_notes":"5 year electrical test - renewal 5 September 10TH AUGUST WITH KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:44 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 13:31 (alan)<\/b>Electrical inspection <\/p>

10\/08\/2022 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53541","activity_ticket_id":"51175","ticket_reference":"HDT52256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 5 September ","ticket_address_1":"Flat 3, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/22","activity_end":"2022-09-05 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62920","activity_notes":"5 year electrical test - renewal 5 September ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:47 (System)<\/b>Ticket Created<\/p>

20\/08\/2022 09:13 (alan)<\/b>Electrical inspection <\/p>

22\/08\/2022 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53542","activity_ticket_id":"51176","ticket_reference":"HDT52257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 5th September ","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 21 Catherine Street ","cs_id":"1460","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1460","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/08\/22","activity_end":"2022-08-11 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62921","activity_notes":"5 year electrical test - renewal 5th September KEYS ON 11TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:49 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 12:37 (alan)<\/b>Electrical inspection <\/p>

11\/08\/2022 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53543","activity_ticket_id":"51177","ticket_reference":"HDT52258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 6th September ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/08\/22","activity_end":"2022-08-11 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62922","activity_notes":"5 year electrical test - renewal 6th September KEYS ON 11TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:50 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 12:37 (alan)<\/b>Electrical inspection <\/p>

11\/08\/2022 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53544","activity_ticket_id":"51178","ticket_reference":"HDT52259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 7th September ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"1978","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1978","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/22","activity_end":"2022-09-07 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62923","activity_notes":"5 year electrical test - renewal 7th September 12th with keys ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:55 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 15:58 (alan)<\/b>Electrical inspection <\/p>

12\/08\/2022 16:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53545","activity_ticket_id":"51179","ticket_reference":"HDT52260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 7th September ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1638","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1638","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/22","activity_end":"2022-08-12 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62924","activity_notes":"5 year electrical test - renewal 7th September MANAGEMENT KEYS 12TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:56 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 15:59 (alan)<\/b>Electrical inspection <\/p>

12\/08\/2022 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53546","activity_ticket_id":"51180","ticket_reference":"HDT52261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 8th September ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/22","activity_end":"2022-08-15 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62925","activity_notes":"5 year electrical test - renewal 8th September 15th AUGUST WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 14:58 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 04:57 (alan)<\/b>Electrical inspection <\/p>

16\/08\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53547","activity_ticket_id":"51181","ticket_reference":"HDT52262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 8th September ","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1115","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1115","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/22","activity_end":"2022-08-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62926","activity_notes":"5 year electrical test - renewal 8th September 15th with keys ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:00 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 04:58 (alan)<\/b>Electrical inspection <\/p>

16\/08\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53548","activity_ticket_id":"51182","ticket_reference":"HDT52263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 8th September ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/22","activity_end":"2022-09-08 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62927","activity_notes":"5 year electrical test - renewal 8th September ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:02 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 06:59 (alan)<\/b>Electrical inspection <\/p>

07\/09\/2022 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53549","activity_ticket_id":"51183","ticket_reference":"HDT52264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 11 September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/22","activity_end":"2022-08-16 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62928","activity_notes":"5 year electrical test - renewal 11 September TENANT WILL PROVIDE ACCESS ON 16TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:04 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 09:36 (alan)<\/b>Electrical inspection <\/p>

16\/08\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>

02\/04\/2024 11:12 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53550","activity_ticket_id":"51184","ticket_reference":"HDT52265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 11 September ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/22","activity_end":"2022-08-17 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62929","activity_notes":"5 year electrical test - renewal 11 September 17TH AUGUST WITH KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:06 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 08:09 (alan)<\/b>Electrical inspection <\/p>

18\/08\/2022 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53551","activity_ticket_id":"51185","ticket_reference":"HDT52266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 11 September ","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/22","activity_end":"2022-08-17 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62930","activity_notes":"5 year electrical test - renewal 11 September 17th Aug - keys ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:07 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 08:09 (alan)<\/b>Electrical inspection <\/p>

18\/08\/2022 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53552","activity_ticket_id":"51186","ticket_reference":"HDT52267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 12 September ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/22","activity_end":"2022-08-17 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62931","activity_notes":"5 year electrical test - renewal 12 September 17th aug - tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:08 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 08:10 (alan)<\/b>Electrical inspection <\/p>

18\/08\/2022 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53553","activity_ticket_id":"51187","ticket_reference":"HDT52268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 12 September ","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2106","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2106","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/22","activity_end":"2022-08-18 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62932","activity_notes":"5 year electrical test - renewal 12 September #18th keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:10 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 07:20 (alan)<\/b>Electrical inspection <\/p>

19\/08\/2022 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53554","activity_ticket_id":"51188","ticket_reference":"HDT52269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 12 September ","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/22","activity_end":"2022-08-18 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62933","activity_notes":"5 year electrical test - renewal 12 September 18TH AUGUST - TENANT WILL PROVIDE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:12 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 07:20 (alan)<\/b>Electrical inspection <\/p>

19\/08\/2022 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53555","activity_ticket_id":"51189","ticket_reference":"HDT52270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal date 13 September ","ticket_address_1":"Flat 3 ","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"1241","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1241","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/22","activity_end":"2022-08-19 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62934","activity_notes":"5 year electrical test - renewal date 13 September MANAGEMENT KEYS ON 19TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:14 (System)<\/b>Ticket Created<\/p>

20\/08\/2022 09:11 (alan)<\/b>Electrical inspection <\/p>

22\/08\/2022 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53556","activity_ticket_id":"51190","ticket_reference":"HDT52271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 14th September ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/22","activity_end":"2022-09-14 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62935","activity_notes":"5 year electrical test - renewal 14th September ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:17 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 05:51 (alan)<\/b>Electrical inspection <\/p>

14\/09\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53557","activity_ticket_id":"51191","ticket_reference":"HDT52272","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical inspection - renewal 13th September ","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 36 St Martins Lane ","cs_id":"1495","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1495","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/09\/22","activity_end":"2022-09-01 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62936","activity_notes":"5 year electrical inspection - renewal 13th September BOOKED 1ST SEPT - KEYS KNOCK FIRST","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:19 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 05:42 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53558","activity_ticket_id":"51192","ticket_reference":"HDT52273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 14 September ","ticket_address_1":"Flat 2, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 St Martins Lane ","cs_id":"1496","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1496","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/09\/22","activity_end":"2022-09-01 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62937","activity_notes":"5 year electrical test - renewal 14 September booked for 1st September keys keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:20 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 05:42 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53559","activity_ticket_id":"51193","ticket_reference":"HDT52274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 13th September ","ticket_address_1":"Flat 3, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/22","activity_end":"2022-09-02 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62938","activity_notes":"5 year electrical test - renewal 13th September BOOKED 2ND SEPTEMBER - KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:21 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 11:12 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53560","activity_ticket_id":"51194","ticket_reference":"HDT52275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 15th September ","ticket_address_1":"Flat 3","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/22","activity_end":"2022-09-15 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62939","activity_notes":"5 year electrical test - renewal 15th September ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:24 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 05:51 (alan)<\/b>Electrical inspection <\/p>

14\/09\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53561","activity_ticket_id":"51195","ticket_reference":"HDT52276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 15th September ","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/22","activity_end":"2022-09-15 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62940","activity_notes":"5 year electrical test - renewal 15th September ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2022 15:26 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 12:02 (sandra)<\/b>(Ticket Closed)<\/p>

19\/10\/2022 10:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2022 10:58 (alan)<\/b>Electrical inspection <\/p>

19\/10\/2022 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53562","activity_ticket_id":"51196","ticket_reference":"HDT52277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 18th September ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/22","activity_end":"2022-09-18 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62941","activity_notes":"5 year electrical test - renewal 18th September ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:29 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 15:47 (alan)<\/b>Electrical inspection <\/p>

20\/09\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53563","activity_ticket_id":"51197","ticket_reference":"HDT52278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 18th September ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/22","activity_end":"2022-09-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62942","activity_notes":"5 year electrical test - renewal 18th September BOOKED FOR 2ND SEPTEMBER WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:30 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 11:15 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 12:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53564","activity_ticket_id":"51198","ticket_reference":"HDT52279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14818 - Remedial works ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place ","cs_id":"1706","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1706","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/22","activity_end":"2022-06-30 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62943","activity_notes":"Remedial works ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 06:44 (alan)<\/b>Quoted works <\/p>

03\/01\/2023 08:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53565","activity_ticket_id":"51199","ticket_reference":"HDT52280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light not working in upper storage area ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/22","activity_end":"2022-06-30 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62944","activity_notes":"light not working in upper storage area ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 09:48 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 06:03 (alan)<\/b>Lights not working in upper plant room \/ storage area Reset MCB and left working <\/p>

01\/07\/2022 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53566","activity_ticket_id":"51200","ticket_reference":"HDT52281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 18th September ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2076","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2076","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/22","activity_end":"2022-09-02 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62945","activity_notes":"5 year electrical test - renewal 18th September keys 2nd ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:03 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 11:15 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 12:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53567","activity_ticket_id":"51201","ticket_reference":"HDT52282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 19th September ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/22","activity_end":"2022-09-05 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62946","activity_notes":"5 year electrical test - renewal 19th September BOOKED FOR 5TH SEPTEMBER WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:05 (System)<\/b>Ticket Created<\/p>

05\/09\/2022 12:35 (alan)<\/b>Electrical inspection <\/p>

05\/09\/2022 13:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53568","activity_ticket_id":"51202","ticket_reference":"HDT52283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 19th September ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/22","activity_end":"2022-09-19 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62947","activity_notes":"5 year electrical test - renewal 19th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:06 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 06:57 (alan)<\/b>Electrical inspection <\/p>

07\/09\/2022 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53569","activity_ticket_id":"51203","ticket_reference":"HDT52284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 20th September ","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1664","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1664","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/22","activity_end":"2022-09-20 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62948","activity_notes":"5 year electrical test - renewal 20th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:08 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 13:54 (alan)<\/b>Electrical inspection <\/p>

07\/09\/2022 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53570","activity_ticket_id":"51204","ticket_reference":"HDT52285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 20th September ","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/22","activity_end":"2022-09-23 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62949","activity_notes":"5 year electrical test - BOOKED FOR 23RD BETWEEN 2 - 5PM WITH TENTANT ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:09 (System)<\/b>Ticket Created<\/p>

23\/09\/2022 19:37 (alan)<\/b>Electrical inspection <\/p>

26\/09\/2022 14:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53571","activity_ticket_id":"51205","ticket_reference":"HDT52286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 20th September ","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1862","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1862","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/22","activity_end":"2022-09-20 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62950","activity_notes":"5 year electrical test - renewal 20th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:10 (System)<\/b>Ticket Created<\/p>

23\/09\/2022 07:08 (alan)<\/b>Electrical inspection <\/p>

23\/09\/2022 12:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53572","activity_ticket_id":"51206","ticket_reference":"HDT52287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 21st September ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/22","activity_end":"2022-09-21 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62951","activity_notes":"5 year electrical test - renewal 21st September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:11 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 05:01 (alan)<\/b>Electrical inspection <\/p>

09\/09\/2022 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53573","activity_ticket_id":"51207","ticket_reference":"HDT52288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 21st September ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/22","activity_end":"2022-09-21 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62952","activity_notes":"5 year electrical test - renewal 21st September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:13 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 14:58 (alan)<\/b>Electrical inspection <\/p>

08\/09\/2022 14:58 (alan)<\/b>Electrical inspection <\/p>

08\/09\/2022 15:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53574","activity_ticket_id":"51208","ticket_reference":"HDT52289","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 25th September ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/22","activity_end":"2022-09-25 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62953","activity_notes":"5 year electrical test - renewal 25th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:31 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 06:12 (alan)<\/b>Electrical inspection <\/p>

20\/09\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53575","activity_ticket_id":"51209","ticket_reference":"HDT52290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - 25th September ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/22","activity_end":"2022-08-10 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62954","activity_notes":"5 year electrical test - 25th September MANAGEMENT KEYS ON 10TH AUGUST ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:57 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 13:31 (alan)<\/b>Electrical inspection <\/p>

10\/08\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53576","activity_ticket_id":"51210","ticket_reference":"HDT52291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - 25th September ","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/22","activity_end":"2022-09-25 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62955","activity_notes":"5 year electrical test - 25th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 10:59 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 06:13 (alan)<\/b>Electrical inspection <\/p>

20\/09\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53577","activity_ticket_id":"51211","ticket_reference":"HDT52292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - 25th September ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/22","activity_end":"2022-09-25 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62956","activity_notes":"5 year electrical test - 25th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:01 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 14:43 (alan)<\/b>Electrical inspection <\/p>

12\/09\/2022 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53578","activity_ticket_id":"51212","ticket_reference":"HDT52293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 25th September ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/22","activity_end":"2022-09-25 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62957","activity_notes":"5 year electrical test - renewal 25th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 11:30 (alan)<\/b>Electrical inspection <\/p>

29\/07\/2022 11:31 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2022 14:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/07\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>

30\/07\/2022 14:54 (alan)<\/b>Electrical inspection <\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53579","activity_ticket_id":"51213","ticket_reference":"HDT52294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 25th September ","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/22","activity_end":"2022-09-25 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62958","activity_notes":"5 year electrical test - renewal 25th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:06 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 06:08 (alan)<\/b>Electrical inspection <\/p>

20\/09\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53580","activity_ticket_id":"51214","ticket_reference":"HDT52295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 25th September ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1925","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1925","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/22","activity_end":"2022-09-25 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62959","activity_notes":"5 year electrical test - renewal 25th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:08 (System)<\/b>Ticket Created<\/p>

23\/09\/2022 19:36 (alan)<\/b>Electrical inspection <\/p>

26\/09\/2022 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53581","activity_ticket_id":"51215","ticket_reference":"HDT52296","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 25th September ","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2107","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2107","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/22","activity_end":"2022-09-20 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62960","activity_notes":"5 year electrical test - 20th September with keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:10 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 15:47 (alan)<\/b>Electrical inspection <\/p>

20\/09\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53582","activity_ticket_id":"51216","ticket_reference":"HDT52297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 27th September ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/08\/22","activity_end":"2022-08-30 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62961","activity_notes":"5 year electrical test - renewal 27th September BOOKED FOR 30TH AUGUST - TENANT TO PROVIDE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:11 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 05:38 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53583","activity_ticket_id":"51217","ticket_reference":"HDT52298","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 27th September ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/08\/22","activity_end":"2022-08-31 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62962","activity_notes":"5 year electrical test - renewal 27th September BOOKED 31ST AUG - TENANT WILL PROVIDE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:12 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 05:39 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53584","activity_ticket_id":"51218","ticket_reference":"HDT52299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - 27th September ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/09\/22","activity_end":"2022-09-27 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62963","activity_notes":"5 year electrical test - 27th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:13 (System)<\/b>Ticket Created<\/p>

23\/09\/2022 19:36 (alan)<\/b>Electrical inspection <\/p>

26\/09\/2022 14:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53585","activity_ticket_id":"51219","ticket_reference":"HDT52300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 27th September ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/08\/22","activity_end":"2022-08-31 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62964","activity_notes":"5 year electrical test - renewal 27th September 31ST AUGUST WITH KEYS BUT KNOCK FIRST - DONT LET THE CATS OUT","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:14 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 05:40 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53586","activity_ticket_id":"51220","ticket_reference":"HDT52301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - 27th September ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/08\/22","activity_end":"2022-08-31 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62965","activity_notes":"5 year electrical test - 27th September BOOKED 31ST AUGUST TENANT WILL BE HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:15 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 11:11 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 12:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53587","activity_ticket_id":"51221","ticket_reference":"HDT52302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 28th September ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/09\/22","activity_end":"2022-09-28 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62966","activity_notes":"5 year electrical test - renewal 28th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:17 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 15:49 (alan)<\/b>Electrical inspection <\/p>

20\/09\/2022 16:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53588","activity_ticket_id":"51222","ticket_reference":"HDT52303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 11th October ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/22","activity_end":"2022-10-11 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62967","activity_notes":"5 year electrical test - renewal 11th October ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:19 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 16:04 (alan)<\/b>Electrical inspection <\/p>

12\/10\/2022 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53589","activity_ticket_id":"51223","ticket_reference":"HDT52304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 23 November ","ticket_address_1":"Flat 2 ","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2088","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2088","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/22","activity_end":"2022-11-23 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62968","activity_notes":"5 year electrical test - renewal 23 November ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:20 (System)<\/b>Ticket Created<\/p>

15\/11\/2022 11:35 (sandra)<\/b>possibly 22\/23 NOv<\/p>

24\/11\/2022 07:07 (alan)<\/b>Electrical inspection <\/p>

24\/11\/2022 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53590","activity_ticket_id":"51224","ticket_reference":"HDT52305","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 24th November ","ticket_address_1":"Flat 1, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/10\/22","activity_end":"2022-10-26 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62969","activity_notes":"5 year electrical test - renewal 24th November ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:22 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 11:11 (alan)<\/b>Electrical inspection <\/p>

26\/10\/2022 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53591","activity_ticket_id":"51225","ticket_reference":"HDT52306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 30 November ","ticket_address_1":"Flat 1, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/22","activity_end":"2022-10-14 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62970","activity_notes":"5 year electrical test - renewal 30 November CONFIRMED FOR 14TH OCTOBER AT 12 PM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:23 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 10:06 (sandra)<\/b>This is confirmed for the 14th October at 12pm<\/p>

14\/10\/2022 16:32 (alan)<\/b>Electrical inspection <\/p>

14\/10\/2022 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53592","activity_ticket_id":"51226","ticket_reference":"HDT52307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"move 6 tables to 17 Neils Yard","ticket_address_1":"2nd floor ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"1867","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1867","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/22","activity_end":"2022-06-30 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62971","activity_notes":"move 6 tables to 17 Neils Yard FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:29 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 11:32 (sandra)<\/b>BOOKED FOR FRIDAY <\/p>

01\/07\/2022 11:37 (travis)<\/b>Desk removals.<\/p>

01\/07\/2022 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53593","activity_ticket_id":"51226","ticket_reference":"HDT52307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"move 6 tables to 17 Neils Yard","ticket_address_1":"2nd floor ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"1867","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1867","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/06\/22","activity_end":"2022-06-30 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62972","activity_notes":"move 6 tables to 17 Neils Yard - FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:29 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 11:32 (sandra)<\/b>BOOKED FOR FRIDAY <\/p>

01\/07\/2022 11:37 (travis)<\/b>Desk removals.<\/p>

01\/07\/2022 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53594","activity_ticket_id":"51099","ticket_reference":"HDT52180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"smell from under the sink","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1808","cs_address_2":"82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1808","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/06\/22","activity_end":"2022-06-30 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62973","activity_notes":"smell from under the sink - SECURITY HAVE THE KEYS whilst cleaning noticed a small from under the sink. possibly to due with coming, smells like leaking sewage","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 14:52 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 11:51 (sandra)<\/b>no key found to the flat. lilian and salvatore have been informed <\/p>

28\/06\/2022 15:59 (dan)<\/b>Keys unavailable\/missing no access at current time<\/p>

30\/06\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

30\/06\/2022 11:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 10:56 (dan)<\/b>Cleaned waste pipes and checked for leaks, smells like death, would recommend pest control attend<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53595","activity_ticket_id":"51227","ticket_reference":"HDT52308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15022 - water tank works ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/22","activity_end":"2022-06-30 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62974","activity_notes":"water tank works to pipework ","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53596","activity_ticket_id":"51228","ticket_reference":"HDT52309","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To look at 2No fire doors ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/22","activity_end":"2022-06-30 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62975","activity_notes":"To look at 2No fire doors ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 13:14 (System)<\/b>Ticket Created<\/p>

04\/07\/2022 12:35 (roy)<\/b>Fire doors do not comply with regulations but as one door is metal frame no smoke seals possible but possibly minor works required<\/p>

05\/07\/2022 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53597","activity_ticket_id":"51229","ticket_reference":"HDT52310","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Bracket keeps coming loose - passenger gate ","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/22","activity_end":"2022-06-30 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62976","activity_notes":"Bracket keeps coming loose - passenger gate ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 13:15 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 14:48 (jane)<\/b>(Ticket Closed)<\/p>

04\/07\/2022 12:36 (roy)<\/b>Looked at gate and bracket ok but job cancelled as Randall has asked lock company to look at ways to stop bracket from falling <\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53598","activity_ticket_id":"51230","ticket_reference":"HDT52311","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To look in the basement area, rodent entry ","ticket_address_1":"5 Langley Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Langley Street","cs_id":"1936","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1936","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/22","activity_end":"2022-06-30 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62977","activity_notes":"To look in the basement area, rodent entry ","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2022 13:17 (System)<\/b>Ticket Created<\/p>

30\/06\/2022 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53599","activity_ticket_id":"51231","ticket_reference":"HDT52312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Jammed waste in bathroom basin - Access today via keys from Lilian ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/06\/22","activity_end":"2022-06-30 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62978","activity_notes":"Toilet push button faulty - Access today via keys from Lilian ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 13:46 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 12:55 (travis)<\/b>Check all blinds,repair hallway blind <\/p>

01\/07\/2022 12:57 (dan)<\/b>Repaired waste<\/p>

04\/07\/2022 10:23 (dan)<\/b>Repaired plug<\/p>

04\/07\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 09:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2022 15:35 (dan)<\/b>New waste to be collected this afternoon to be fitted Wednesday<\/p>

07\/07\/2022 11:17 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:17 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:18 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53600","activity_ticket_id":"51232","ticket_reference":"HDT52313","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked kitchen sink ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/06\/22","activity_end":"2022-06-30 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62979","activity_notes":"blocked kitchen sink - Friday afternoon with tenant ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 14:21 (System)<\/b>Ticket Created<\/p>

04\/07\/2022 10:24 (dan)<\/b>Cleaned internal and external waste pipe<\/p>

04\/07\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53601","activity_ticket_id":"51233","ticket_reference":"HDT52314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14304 - Replacement Washing machine seal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/06\/22","activity_end":"2022-06-30 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62980","activity_notes":"Replacement Washing machine seal ","activity_timesheet":null,"ticket_notes_combined":"

18\/07\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>

22\/07\/2022 14:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/07\/2022 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53602","activity_ticket_id":"51234","ticket_reference":"HDT52315","ticket_client":"2116","client_name":"Bancone ","ticket_title":"I have a small leak from under a toilet - it is clean water. And I have 3 white hand basins that need re-siliconing.","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"30\/06\/22","activity_end":"2022-06-30 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62981","activity_notes":"I have a small leak from under a toilet - it is clean water. And I have 3 white hand basins that need re-siliconing.FOR FRIDAY 10 - 2PM ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 15:04 (System)<\/b>Ticket Created<\/p>

04\/07\/2022 10:25 (dan)<\/b>Repaired leaking cistern, to return to seal basins<\/p>

05\/07\/2022 10:57 (dan)<\/b>Repaired flush cone, resealed 3x basin<\/p>

05\/07\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53603","activity_ticket_id":"51142","ticket_reference":"HDT52223","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 31 August ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1955","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1955","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/22","activity_end":"2022-07-26 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62982","activity_notes":"5 year electrical - renewal 31 August 26th july tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2022 11:37 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 10:18 (alan)<\/b>Electrical inspection <\/p>

26\/07\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53604","activity_ticket_id":"51083","ticket_reference":"HDT52164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/22","activity_end":"2022-09-07 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62983","activity_notes":"Gas compliance testing without PAT7th September ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:40 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 20:24 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/09\/2022 15:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53605","activity_ticket_id":"51084","ticket_reference":"HDT52165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/22","activity_end":"2022-09-07 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62984","activity_notes":"Gas compliance testing without PAT7th September ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 11:41 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 20:24 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/09\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53606","activity_ticket_id":"51235","ticket_reference":"HDT52316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lamps and detectors ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/22","activity_end":"2022-06-30 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62985","activity_notes":"lamps and detectors - friday Please arrange for Alan to replace faulty lamps in the kitchen area and to reinstate all detectors.The tenant removed all detectors and left it by the living room windows. Please replaced any expired detectors.","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 15:31 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 16:01 (alan)<\/b>Replace faulty co2 alarm Replace batteries in all smoke alarms Replace 5 blown lamps <\/p>

01\/07\/2022 16:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53607","activity_ticket_id":"51236","ticket_reference":"HDT52317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 4th July ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/22","activity_end":"2022-07-01 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62986","activity_notes":"Gas compliance testing without PAT - 4th July ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 09:14 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 06:40 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53608","activity_ticket_id":"51237","ticket_reference":"HDT52318","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"We have a broken yale lock in the common parts at 30 Floral Street. Do you have anyone available to replace it please? Michael the porter is onsite for access.","ticket_address_1":"30 Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DP","cs_address_1":"30 Floral Street ","cs_id":"1104","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DP","ticket_client_site":"1104","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/22","activity_end":"2022-07-01 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62987","activity_notes":"We have a broken yale lock in the common parts at 30 Floral Street. Do you have anyone available to replace it please? Michael the porter is onsite for access.","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 09:45 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 15:52 (travis)<\/b>Attended site to find the lock to be a mortice dead lock ,not a Yale type lock,Drilled out the dead lock to give access to electrical cupboard,will return on Monday morning with new lock and keys to fit.<\/p>

04\/07\/2022 11:33 (travis)<\/b>Replacement of electrical cupboard dead lock.<\/p>

04\/07\/2022 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53609","activity_ticket_id":"51238","ticket_reference":"HDT52319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dimmer switch and appliance ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/22","activity_end":"2022-07-01 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62988","activity_notes":"dimmer switch not working in the loungedishwasher or washing machine not working. can you check the plug and then let me know ifi need an appliance engineer. after 1 pm ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 09:56 (System)<\/b>Ticket Created<\/p>

04\/07\/2022 06:44 (alan)<\/b>Called out to investigate lights not working and no power to dishwasher Faults found to be Tested through and found loose connection to dishwasher repaired and left workingDimmer panel two lights in main room found to be faulty installed temporary PVC dimmer switch and ordered new stainless steel switch to match existing<\/p>

18\/11\/2022 13:03 (alan)<\/b>Return to site and replace dimmer panel in main room <\/p>

18\/11\/2022 15:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53610","activity_ticket_id":"51231","ticket_reference":"HDT52312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Jammed waste in bathroom basin - Access today via keys from Lilian ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/22","activity_end":"2022-07-01 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62989","activity_notes":"keys to day - dan is going too check all blinds are working the cord in the hallway needs to be repaired - pull all blinds down ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 13:46 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 12:55 (travis)<\/b>Check all blinds,repair hallway blind <\/p>

01\/07\/2022 12:57 (dan)<\/b>Repaired waste<\/p>

04\/07\/2022 10:23 (dan)<\/b>Repaired plug<\/p>

04\/07\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 09:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2022 15:35 (dan)<\/b>New waste to be collected this afternoon to be fitted Wednesday<\/p>

07\/07\/2022 11:17 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:17 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:18 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53611","activity_ticket_id":"51239","ticket_reference":"HDT52320","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"sweep through building replacing all blown lamps ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/22","activity_end":"2022-07-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62990","activity_notes":"sweep through building replacing all blown lamps ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 11:00 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 15:59 (alan)<\/b>Check whole building for blown lamps Replace blown lamps in 3 fittings ground floor reception Replace blown lamps in 2 fittings 1st floor rear open plan areaReplace blown lamps in wc lobby 2nd floor Replace blown lamps in 4 fitting 2nd floor rear open plan area <\/p>

01\/07\/2022 16:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53612","activity_ticket_id":"51240","ticket_reference":"HDT52321","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace broken floor box on 2nd floor open plan area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/22","activity_end":"2022-07-01 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62991","activity_notes":"replace broken floor box on 2nd floor open plan area ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 11:01 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 16:00 (alan)<\/b>Replace cover to floor box 2nd floor Cover from KPF stock<\/p>

01\/07\/2022 16:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53613","activity_ticket_id":"51162","ticket_reference":"HDT52243","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15019 - replacement flooring ","ticket_address_1":"18 Broadwalk ","ticket_address_2":"","ticket_town":"Harlow ","ticket_county":null,"ticket_postcode":"CM20 1HT","cs_address_1":"18 Broadwalk","cs_id":"2100","cs_address_2":"Harlow ","cs_town":"Chelmsford ","cs_postcode":"CM","ticket_client_site":"2100","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/22","activity_end":"2022-07-01 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62992","activity_notes":"replacement flooring - give Michael a call regarding this one and then let me know when you want it booked in","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2022 13:17 (travis)<\/b>Break out broken path section and concrete.<\/p>

06\/07\/2022 15:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53614","activity_ticket_id":"51241","ticket_reference":"HDT52322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15026 - ignition and detection electrodes replacement","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/22","activity_end":"2022-08-08 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62993","activity_notes":"ignition and detection electrodes replacement12 - 2pm with tenant call 07709788177 if no answer","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 10:02 (sandra)<\/b>attempted access twice but no tenant. rebooked for 8th and awaiting confirmation <\/p>

15\/08\/2022 15:17 (michaelk)<\/b>Attended site to replace burner spares as quoted. Completed works and left fully operational. 2hrs labour plus parts 191.81<\/p>

16\/08\/2022 11:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53615","activity_ticket_id":"51242","ticket_reference":"HDT52323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15025 - water damage redecoration ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/07\/22","activity_end":"2022-07-11 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62994","activity_notes":"water damage redecoration this is to confirm for next week Mon - 11th from 8am.(see below email)Sandra, please arrange for the below too","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2022 12:35 (dean)<\/b>270.00<\/p>

19\/07\/2022 12:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53616","activity_ticket_id":"51243","ticket_reference":"HDT52324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15027 - controller replacement ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1593","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1593","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/22","activity_end":"2022-07-01 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62995","activity_notes":"controller replacement ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 10:26 (michaelk)<\/b>Attended site to install programmable thermostat as quoted. 2hr labour plus materials, total 226.99ex vat.<\/p>

14\/07\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53617","activity_ticket_id":"51244","ticket_reference":"HDT52325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet running ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/08\/22","activity_end":"2022-08-01 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62996","activity_notes":"BOOKED FOR TOMORROW - TUESDAY - JUST WAITING CONFIRMATION Occupier of flat 3 on the first floor has reported a problem with their toilet. After flushing the toilet it's running continuously - Victoria is worried that this will have an impact on her bill. This started last night. It can be flushed, but the flush is weak. Another toilet is available. ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 12:48 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 14:32 (sandra)<\/b>bottom lock secured and no key returning tomorrow after security have asked tenant to leave bottom lock off <\/p>

08\/07\/2022 15:44 (dan)<\/b>New cistern spares to be sourced\/ordered<\/p>

20\/07\/2022 10:31 (sandra)<\/b>on order <\/p>

02\/08\/2022 16:11 (iain)<\/b>Supply and fit new toilet flush button.<\/p>

02\/08\/2022 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53618","activity_ticket_id":"51245","ticket_reference":"HDT52326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"basement electrical cupboard","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1381","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1381","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/22","activity_end":"2022-07-01 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62997","activity_notes":"basement electrical cupboard, can you please arrange for Alan to check\/replace the RCD (picture X)It's working now but it may trip again. ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 14:27 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 06:21 (alan)<\/b>Test RCD in fuse box following it tripping RCD found to be working correctly <\/p>

08\/07\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53619","activity_ticket_id":"51246","ticket_reference":"HDT52327","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower drain clogged up ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"01\/07\/22","activity_end":"2022-07-01 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62998","activity_notes":"can you please arrange for plumber to attend. It clogged up again.Can they have a thorough inspection why it's clogged so often.The tenant is in for access today. ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 15:13 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 10:57 (dan)<\/b>Unblocked waste and cleaned shower head<\/p>

05\/07\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53620","activity_ticket_id":"51247","ticket_reference":"HDT52328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15028 - clearance quote amount revised \u00c2\u00a3285","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/22","activity_end":"2022-07-01 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"62999","activity_notes":"clearance 1x Dining Table & 3 chairs1x Mattress1x tv cupboard.CAN YOU BE ON STANDBY FOR MONDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2022 10:08 (travis)<\/b>Clearance of tenants old items,Clean high level air ducts,Check all blinds <\/p>

04\/07\/2022 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53621","activity_ticket_id":"51248","ticket_reference":"HDT52329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Courtyard lights not working ","ticket_address_1":"7-9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Wardour Street ","cs_id":"1646","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1646","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/22","activity_end":"2022-07-01 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63000","activity_notes":"Courtyard lights not working ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2022 16:04 (System)<\/b>Ticket Created<\/p>

04\/07\/2022 06:51 (alan)<\/b>Tested through courtyard lights replace blown lamps where necessary and ordered two replacement fittings<\/p>

06\/07\/2022 10:31 (alan)<\/b>Return to site and replaced 2 faulty emergency light fittings in courtyard area<\/p>

06\/07\/2022 12:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53622","activity_ticket_id":"51249","ticket_reference":"HDT52330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1993","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1993","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/22","activity_end":"2022-07-04 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63001","activity_notes":"boiler issues can you attend today please ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2022 08:56 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 06:34 (michaelk)<\/b>Attended site to re-pressurise heating system following low pressure fault. 1hr labour 50<\/p>

05\/07\/2022 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53623","activity_ticket_id":"51250","ticket_reference":"HDT52331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"I instructed him to check\/repairs all blinds and cleaning of 5x ceiling air vent.","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/22","activity_end":"2022-07-04 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63002","activity_notes":"I instructed him to check\/repairs all blinds and cleaning of 5x ceiling air vent.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2022 10:21 (System)<\/b>Ticket Created<\/p>

04\/07\/2022 10:42 (travis)<\/b>Clean air vents,Check all blinds.<\/p>

04\/07\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53624","activity_ticket_id":"51251","ticket_reference":"HDT52332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"track and trace works ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street ","cs_id":"1312","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1312","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/22","activity_end":"2022-07-04 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63003","activity_notes":"track and trace works FOR TUESDAY ACCESS AS BELOW Garry spoke to Alan on Friday about a track and trace we require for the building above, for a telephone line cable. Would it be possible to schedule this for TUESDAYFlat 2 will be home to provide access. Flat 3 will not be home. Please collect manag keys 31 Catherine Street - Front Door 25 B531 Catherine Street - Top Floor-Flat 328 B5The BT cupboard is located in the basement of Sagar restaurant. He will need FB keys to access the 2nd-floor riser","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2022 11:26 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 05:04 (alan)<\/b>This job was cancelled <\/p>

04\/11\/2022 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53625","activity_ticket_id":"51254","ticket_reference":"HDT52335","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"collection and delivery ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/22","activity_end":"2022-07-11 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63004","activity_notes":"collection and delivery Can we arrange for 10 Easels to be collected from Central Cross on Monday 11th AM to an address in Broadwick Street and then collected on Friday morning and returned to Central Cross please.It would be best if Travis or whoever picks this one up can liaise with me so I can arrange for keys etc. The property is empty so we have the flexibility etc. ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2022 14:46 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 09:39 (travis)<\/b>Collection & delivery of x9 easels.<\/p>

15\/08\/2022 13:39 (sandra)<\/b>waiting on when we can collect <\/p>

31\/08\/2022 09:03 (jane)<\/b>Easels still in place - on going job <\/p>

23\/09\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53626","activity_ticket_id":"51255","ticket_reference":"HDT52336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from the hand basin on 1st floor rear on 36 Gerrard Street ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1510","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1510","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/22","activity_end":"2022-07-04 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63005","activity_notes":"leak from the hand basin on 1st floor rear on 36 Gerrard Street ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2022 15:18 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 09:04 (michaelk)<\/b>Attended site to investigate basin leak in the first floor toilet. Traced problem to the hot flexible tap connector. Collected replacement from suppliers and returned to fit. 2hrs labour plus parts, total 102.50 ex vat.<\/p>

05\/07\/2022 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53627","activity_ticket_id":"51256","ticket_reference":"HDT52337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"doors on unit 1 ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/22","activity_end":"2022-07-05 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63006","activity_notes":"doors on unit 1 ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2022 09:20 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 12:05 (travis)<\/b>Repairs to coded door lock,leaf door and keep.<\/p>

05\/07\/2022 12:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53628","activity_ticket_id":"51257","ticket_reference":"HDT52338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - toilet ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/22","activity_end":"2022-07-05 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63007","activity_notes":"emergency call out - toilet ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2022 09:42 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>

07\/07\/2022 08:53 (roy)<\/b>Water running continuously since Friday and keeping tenants awake.Turned off supply to toilet.NTR to replace ball valve<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53629","activity_ticket_id":"51258","ticket_reference":"HDT52339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14987 - Reinstatement Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/07\/22","activity_end":"2022-07-05 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63008","activity_notes":"Reinstatement Works ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2022 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53630","activity_ticket_id":"51231","ticket_reference":"HDT52312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Jammed waste in bathroom basin - Access today via keys from Lilian ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"05\/07\/22","activity_end":"2022-07-05 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63009","activity_notes":"bath\/basin needs a sink plug supplied","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 13:46 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 12:55 (travis)<\/b>Check all blinds,repair hallway blind <\/p>

01\/07\/2022 12:57 (dan)<\/b>Repaired waste<\/p>

04\/07\/2022 10:23 (dan)<\/b>Repaired plug<\/p>

04\/07\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>

05\/07\/2022 09:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2022 15:35 (dan)<\/b>New waste to be collected this afternoon to be fitted Wednesday<\/p>

07\/07\/2022 11:17 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:17 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:18 (dan)<\/b>Replaced plug<\/p>

07\/07\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53631","activity_ticket_id":"51259","ticket_reference":"HDT52340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15005 - Curtain poles and curtains - OPTION ONE ONLY - CURTAIN POLES ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"2087","cs_address_2":"14a Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2087","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/22","activity_end":"2022-07-05 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63010","activity_notes":"Curtain poles and curtains OPTION ONE TENANT WILL BE AT HOME FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2022 15:35 (travis)<\/b>X3 high level curtain poles fitted <\/p>

25\/07\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53632","activity_ticket_id":"51260","ticket_reference":"HDT52341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15024 - Window repairs ","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"05\/07\/22","activity_end":"2022-07-05 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63011","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2022 16:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53633","activity_ticket_id":"51261","ticket_reference":"HDT52342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all blinds are working ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2110","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/22","activity_end":"2022-07-05 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63012","activity_notes":"check all blinds are working ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2022 10:41 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 14:03 (travis)<\/b>Checked operation of all blinds,All working fine,left in the down position.<\/p>

05\/07\/2022 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53634","activity_ticket_id":"51262","ticket_reference":"HDT52343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15029 - Redecorating ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/07\/22","activity_end":"2022-07-05 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63013","activity_notes":"Redecorating ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2022 08:46 (dean)<\/b>Done 440.00<\/p>

08\/07\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53635","activity_ticket_id":"50942","ticket_reference":"HDT52023","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/14960 - condensate pump ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/07\/22","activity_end":"2022-07-05 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63014","activity_notes":"condensate pump ","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2022 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53636","activity_ticket_id":"51263","ticket_reference":"HDT52344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical inspection - booked 6th July ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/22","activity_end":"2022-07-05 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63015","activity_notes":"5 year electrical inspection - booked 6th July ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2022 12:30 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 15:02 (alan)<\/b>Electrical inspection <\/p>

05\/07\/2022 16:51 (sandra)<\/b>(Ticket Closed)<\/p>

06\/07\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53637","activity_ticket_id":"51252","ticket_reference":"HDT52333","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"correct the issue between the drinking water tanks","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/07\/22","activity_end":"2022-07-05 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63016","activity_notes":"correct the issue between the drinking water tanks","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2022 14:18 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 14:30 (jane)<\/b>Instructed Phase Technology to attend, waiting a date from them<\/p>

06\/07\/2022 16:50 (jane)<\/b>Specialist plant engineer John from Phase Technology to be in attendance @ 20-22 Shelton St next Monday the 11th July to survey what is required (confirmed with Randall) <\/p>

20\/07\/2022 14:10 (jane)<\/b>(Ticket Closed)<\/p>

20\/07\/2022 14:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2022 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53638","activity_ticket_id":"51253","ticket_reference":"HDT52334","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"lower the stored water capacity in the water tank","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/07\/22","activity_end":"2022-07-05 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63017","activity_notes":"lower the stored water capacity in the water tank","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2022 14:19 (System)<\/b>Ticket Created<\/p>

05\/07\/2022 14:34 (jane)<\/b>Instructed Phase Technology to attend, waiting a date from them<\/p>

06\/07\/2022 16:50 (jane)<\/b>Specialist plant engineer John from Phase Technology to be in attendance @ 20-22 Shelton St next Monday the 11th July to survey what is required (confirmed with Randall) <\/p>

20\/07\/2022 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53639","activity_ticket_id":"51167","ticket_reference":"HDT52248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15021 - Replacement electric oven ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/07\/22","activity_end":"2022-07-12 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63018","activity_notes":"Replacement electric oven - pick up keys for repairaid tuesday morning ","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2022 12:00 (sandra)<\/b>We expect the new cooker to arrive by the end of the week.Would you please advise if Tuesday, 12\/07 will be convenient to do the installation?<\/p>

13\/07\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53640","activity_ticket_id":"51264","ticket_reference":"HDT52345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 12th July ","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/22","activity_end":"2022-07-06 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63019","activity_notes":"5 year electrical - renewal 12 July can this be done on 6th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2022 15:20 (System)<\/b>Ticket Created<\/p>

07\/07\/2022 07:02 (alan)<\/b>Electrical inspection <\/p>

07\/07\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53641","activity_ticket_id":"51265","ticket_reference":"HDT52346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 12th","ticket_address_1":"Flat 5","ticket_address_2":"1 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2036","cs_address_2":"1 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/22","activity_end":"2022-07-11 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63020","activity_notes":"5 year electrical - renewal 12thBooked for 11th 11am - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2022 15:21 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 13:57 (alan)<\/b>Electrical inspection <\/p>

12\/07\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53642","activity_ticket_id":"51266","ticket_reference":"HDT52347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1999","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/22","activity_end":"2022-07-05 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63021","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2022 15:59 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53643","activity_ticket_id":"51267","ticket_reference":"HDT52348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/22","activity_end":"2022-07-05 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63022","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2022 16:02 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53644","activity_ticket_id":"51268","ticket_reference":"HDT52349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/22","activity_end":"2022-07-18 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63023","activity_notes":"Gas compliance testing without PAT18th at 8am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2022 16:03 (System)<\/b>Ticket Created<\/p>

18\/07\/2022 20:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/07\/2022 10:23 (sandra)<\/b>(Ticket Closed)<\/p>

22\/07\/2022 09:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/07\/2022 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53645","activity_ticket_id":"51269","ticket_reference":"HDT52350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/22","activity_end":"2022-07-18 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63024","activity_notes":"Gas compliance testing without PAT18th at 11 am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2022 16:04 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 10:50 (sandra)<\/b>booked for 18th at 11 am <\/p>

18\/07\/2022 20:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/07\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53646","activity_ticket_id":"51270","ticket_reference":"HDT52351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/22","activity_end":"2022-07-05 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63025","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2022 16:07 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 13:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53647","activity_ticket_id":"51271","ticket_reference":"HDT52352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please arrange for Travis to reinstate the handle. Please check with the security.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/07\/22","activity_end":"2022-07-06 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63026","activity_notes":"Can you please arrange for Travis to reinstate the handle. Please check with the security.","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2022 09:14 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 14:47 (roy)<\/b>Refixed hand rail<\/p>

06\/07\/2022 15:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53648","activity_ticket_id":"51272","ticket_reference":"HDT52353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine issues ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/07\/22","activity_end":"2022-07-06 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63027","activity_notes":"washing machine issues Our washing machine makes more noise than usual when the drum turns. Wondering if something may have got behind the drum. ","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2022 10:24 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 11:38 (sandra)<\/b>At the moment we can send an engineer out on Monday, 11\/07, between 8am and 12pm - please confirm at your earliest convenience, <\/p>

18\/07\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53649","activity_ticket_id":"51273","ticket_reference":"HDT52354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issues ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1103","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/22","activity_end":"2022-07-06 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63028","activity_notes":"Boiler issues with management keys there is a sulfuric smell coming from the boiler ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2022 10:29 (System)<\/b>Ticket Created<\/p>

06\/07\/2022 15:45 (michaelk)<\/b>Attended site to investigate reported smell from boiler. We found the condense pipe was disconnected from the boiler trap, which was re-attatched. We have had to carry out co room sensing test, gas tighteness test, combustion and flue integrity as the nature of the callout was unknown. Left boiler fully operational. 3hrs labour 140.<\/p>

06\/07\/2022 15:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53650","activity_ticket_id":"51274","ticket_reference":"HDT52355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15012 - door latch repair ","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/07\/22","activity_end":"2022-07-06 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63029","activity_notes":"door latch repair ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>

13\/07\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53651","activity_ticket_id":"51275","ticket_reference":"HDT52356","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15031 - Remedial works following NICEic ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/22","activity_end":"2022-07-06 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63030","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 06:29 (alan)<\/b>Install surge protection device to distribution board <\/p>

24\/10\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53652","activity_ticket_id":"51276","ticket_reference":"HDT52357","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"disabled toilet seat is loose ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"06\/07\/22","activity_end":"2022-07-06 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63031","activity_notes":"disabled toilet seat is loose - can you attend on Thursday ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2022 14:02 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 10:04 (dan)<\/b>Tightened seat<\/p>

08\/07\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53653","activity_ticket_id":"51277","ticket_reference":"HDT52358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/22","activity_end":"2022-08-08 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63032","activity_notes":"5 year electrical 8th august booked with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2022 14:49 (System)<\/b>Ticket Created<\/p>

08\/08\/2022 15:55 (alan)<\/b>Electrical inspection <\/p>

08\/08\/2022 16:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53654","activity_ticket_id":"51278","ticket_reference":"HDT52359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"2111","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2111","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/22","activity_end":"2022-07-07 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63033","activity_notes":"window . the window on the common areas stairway landing between the 1st and 2nd floor is disintegrating. The bottom has fallen off it. 6 Gerarrd street","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2022 09:10 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 12:59 (travis)<\/b>Repairs to sash window.<\/p>

08\/07\/2022 13:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53655","activity_ticket_id":"51279","ticket_reference":"HDT52360","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"change the name on the intercom system","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/22","activity_end":"2022-07-07 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63034","activity_notes":"change the name on the intercom system","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2022 10:32 (System)<\/b>Ticket Created<\/p>

07\/07\/2022 10:35 (alan)<\/b>Change names on door entry panel as needed<\/p>

07\/07\/2022 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53656","activity_ticket_id":"51280","ticket_reference":"HDT52361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rectify reverse polarity at the fuse box ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/22","activity_end":"2022-07-07 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63035","activity_notes":"rectify reverse polarity at the fuse box ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2022 10:57 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 06:19 (alan)<\/b>Investigate reverse polarity at distribution board (ie Live & neutral round wrong way )fault found to be polarity reversed at main isolator in basement correct polarity test and leave in working order<\/p>

08\/07\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53657","activity_ticket_id":"51281","ticket_reference":"HDT52362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap in the kitchen is leaking ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Gone To Quote","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"07\/07\/22","activity_end":"2022-07-07 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63036","activity_notes":"tap in the kitchen is leaking keys from security ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2022 11:35 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 10:04 (dan)<\/b>New tap ordered<\/p>

20\/07\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>

12\/08\/2022 15:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2022 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53658","activity_ticket_id":"51282","ticket_reference":"HDT52363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom is not working at front door and flat ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"07\/07\/22","activity_end":"2022-07-07 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63037","activity_notes":"intercom is not working at front door and flat ","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2022 11:36 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53659","activity_ticket_id":"51283","ticket_reference":"HDT52364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"take down signage ","ticket_address_1":"34-36 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34-36 Wardour Street ","cs_id":"1941","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1941","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/22","activity_end":"2022-07-07 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63038","activity_notes":"take down signage around the front door W Vincent Solicitors and the chinese signs.","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2022 12:20 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 08:27 (travis)<\/b>Removal of external signage.<\/p>

08\/07\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>

08\/07\/2022 09:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2022 09:36 (alan)<\/b>Disconnect power from signAnd help Travis remove<\/p>

08\/07\/2022 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53660","activity_ticket_id":"51284","ticket_reference":"HDT52365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle and hinges on the jet washer cupboard","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/22","activity_end":"2022-07-07 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63039","activity_notes":"handle and hinges on the jet washer cupboardboth need replacing as the cupboard is difficult to open ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2022 12:21 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 14:58 (travis)<\/b>Replacement of hinges on storage room door and replacement of chrome D handle <\/p>

11\/07\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53661","activity_ticket_id":"51286","ticket_reference":"HDT52367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate main door ","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Wardour Street ","cs_id":"1121","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1121","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/22","activity_end":"2022-07-08 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63040","activity_notes":"Reinstate main door ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2022 09:20 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 10:42 (travis)<\/b>Reinstatement of main door lock.<\/p>

08\/07\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53662","activity_ticket_id":"51285","ticket_reference":"HDT52366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate wall heater to the wall ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/22","activity_end":"2022-07-08 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63041","activity_notes":"reinstate wall heater to the wall ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2022 15:54 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 10:43 (travis)<\/b>Rehang electrical heater.<\/p>

08\/07\/2022 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53663","activity_ticket_id":"51283","ticket_reference":"HDT52364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"take down signage ","ticket_address_1":"34-36 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34-36 Wardour Street ","cs_id":"1941","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1941","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/22","activity_end":"2022-07-08 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63042","activity_notes":"take down signage around the front door W Vincent Solicitors and the chinese signs.","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2022 12:20 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 08:27 (travis)<\/b>Removal of external signage.<\/p>

08\/07\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>

08\/07\/2022 09:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2022 09:36 (alan)<\/b>Disconnect power from signAnd help Travis remove<\/p>

08\/07\/2022 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53664","activity_ticket_id":"51287","ticket_reference":"HDT52368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet roll holder and washing machine","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/07\/22","activity_end":"2022-07-08 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63043","activity_notes":"toilet roll holder and washing machinekeys for accesscan you reinstate the toilet roll holder and look at the washing machine as it is not draining andit may be the pipework.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2022 09:45 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 15:45 (dan)<\/b>Repaired holder fixing, checked w\/m filter, appliance engineer required<\/p>

13\/07\/2022 16:36 (travis)<\/b>Access for repair aid.<\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53665","activity_ticket_id":"51104","ticket_reference":"HDT52185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 8 August ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/22","activity_end":"2022-07-28 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63044","activity_notes":"5 year electrical - renewal 8 August 28th with keys as vacant ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 16:39 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 10:48 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 15:01 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53666","activity_ticket_id":"51288","ticket_reference":"HDT52369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 8 August ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/22","activity_end":"2022-07-08 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63045","activity_notes":"5 year electrical - renewal 8 August ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2022 10:55 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 10:56 (alan)<\/b>Electrical inspection <\/p>

08\/07\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53667","activity_ticket_id":"51289","ticket_reference":"HDT52370","ticket_client":"2016","client_name":"Mountstone Partners Ltd ","ticket_title":"5 year electrical - 19th July 9am ","ticket_address_1":"2nd Floor, 24 Berwick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2102","cs_address_2":"24 Berwick Street","cs_town":"London","cs_postcode":"W1F 8RD","ticket_client_site":"2102","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/22","activity_end":"2022-07-19 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63046","activity_notes":"5 year electrical - 19th July 9am ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2022 14:39 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 14:13 (alan)<\/b>Electrical inspection <\/p>

20\/07\/2022 10:34 (sandra)<\/b>(Ticket Closed)<\/p>

20\/07\/2022 14:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2022 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53668","activity_ticket_id":"51258","ticket_reference":"HDT52339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14987 - Reinstatement Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"11\/07\/22","activity_end":"2022-07-11 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63047","activity_notes":"Reinstatement Works - meet Dean 8 am on Monday ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2022 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53669","activity_ticket_id":"51290","ticket_reference":"HDT52371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak and handdryer ","ticket_address_1":"Unit 3","ticket_address_2":"11-13 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 3","cs_id":"2114","cs_address_2":"11-13 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2114","ticket_status_code":"Cancelled","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/07\/22","activity_end":"2022-07-08 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63048","activity_notes":"collect keys from carnaby security office I went into the vacant unit 3 at 11-13 Charlotte Street and there looks like theres been a leak at the rear of the building, photos attached, and damage to the rear wall.Also the hand dryer in the level 3 WC is working, its currently turned off and theres a switch in the top left hand side of the cupboard above the toilet.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2022 14:58 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53670","activity_ticket_id":"51291","ticket_reference":"HDT52372","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"toilet of of action","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"08\/07\/22","activity_end":"2022-07-08 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63049","activity_notes":"toilet of of action - for Tuesday 12th ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2022 16:17 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 10:54 (dan)<\/b>Repaired faulty pin on flush panel<\/p>

12\/07\/2022 13:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53671","activity_ticket_id":"51292","ticket_reference":"HDT52373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15041 - replacement power supply for intercom ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/07\/22","activity_end":"2022-07-08 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63050","activity_notes":"replacement power supply for intercom ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2022 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53672","activity_ticket_id":"51287","ticket_reference":"HDT52368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet roll holder and washing machine","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/07\/22","activity_end":"2022-07-11 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63051","activity_notes":"toilet roll holder and washing machinekeys for accesscan you reinstate the toilet roll holder and look at the washing machine as it is not draining andit may be the pipework.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2022 09:45 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 15:45 (dan)<\/b>Repaired holder fixing, checked w\/m filter, appliance engineer required<\/p>

13\/07\/2022 16:36 (travis)<\/b>Access for repair aid.<\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53673","activity_ticket_id":"51293","ticket_reference":"HDT52374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/22","activity_end":"2022-07-11 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63052","activity_notes":"tomorrow can you let Repairaid in for the tumble dryer please with keys can you look at this one today and call Lilian so she can meet you there. list of works windows dont close or are brokenbroken blindstoilet is dripping water ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 09:49 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 10:33 (sandra)<\/b>repairaid tuesday 12 - 6p[m with keys <\/p>

11\/07\/2022 11:48 (sandra)<\/b>tuesday with keys for tumble dryer 12 - 6pm<\/p>

11\/07\/2022 12:28 (travis)<\/b>List of works, windows ect.<\/p>

12\/07\/2022 14:24 (alan)<\/b>Replace extractor fans in both bathrooms <\/p>

12\/07\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/07\/2022 10:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/07\/2022 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2022 12:44 (dan)<\/b>Repair aid access<\/p>

18\/07\/2022 09:14 (sandra)<\/b>Dryer was fixed, Condenser was unblocked <\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53674","activity_ticket_id":"51293","ticket_reference":"HDT52374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/07\/22","activity_end":"2022-07-11 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63053","activity_notes":"list of works windows dont close or are brokenbroken blindstoilet is dripping water tumble dryer not drying ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2022 09:49 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 10:33 (sandra)<\/b>repairaid tuesday 12 - 6p[m with keys <\/p>

11\/07\/2022 11:48 (sandra)<\/b>tuesday with keys for tumble dryer 12 - 6pm<\/p>

11\/07\/2022 12:28 (travis)<\/b>List of works, windows ect.<\/p>

12\/07\/2022 14:24 (alan)<\/b>Replace extractor fans in both bathrooms <\/p>

12\/07\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/07\/2022 10:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/07\/2022 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2022 12:44 (dan)<\/b>Repair aid access<\/p>

18\/07\/2022 09:14 (sandra)<\/b>Dryer was fixed, Condenser was unblocked <\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53675","activity_ticket_id":"51294","ticket_reference":"HDT52375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak and ventilation ","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/22","activity_end":"2022-07-11 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63054","activity_notes":"keys for access Also , on a second point . The supply air the the bedrooms I cant find the switch . Can you help with this .","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 09:54 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 13:54 (travis)<\/b>Found mastic seal in shower to be coming away from wall in places,Cut out faulty seal and cleaned area.Applied a new seal around base of shower.<\/p>

12\/07\/2022 14:21 (alan)<\/b>Investigate AHU not working correctly ordered replacement filers <\/p>

21\/07\/2022 14:28 (alan)<\/b>Replace filters in AHU Service AHU and ensure it is working correctlyIdentify and label booster switches by bathroom and kitchen for AHU<\/p>

22\/07\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53676","activity_ticket_id":"51295","ticket_reference":"HDT52376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom fan not working ","ticket_address_1":"Flat 7, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1742","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1742","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/22","activity_end":"2022-07-11 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63055","activity_notes":"bathroom fan not working keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 09:55 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 14:23 (alan)<\/b>Investigate AHU not working correctly ordered replacement filters <\/p>

12\/07\/2022 14:23 (alan)<\/b>Investigate AHU not working correctly ordered replacement filters <\/p>

21\/07\/2022 14:26 (alan)<\/b>Replace filters in AHU Service AHU and ensure it is working correctlyIdentify and label booster switches by bathroom and kitchen for AHU<\/p>

22\/07\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>

22\/07\/2022 10:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/07\/2022 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53677","activity_ticket_id":"51294","ticket_reference":"HDT52375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak and ventilation ","ticket_address_1":"Flat 6, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/22","activity_end":"2022-07-11 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63056","activity_notes":"leak and ventilation Water is coming through the ceiling. I knock on Flat 7 and the ladys said she has just taken a shower .Can you have a look . Now the shower is finished the water has slowed down.keys for both flats ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 09:54 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 13:54 (travis)<\/b>Found mastic seal in shower to be coming away from wall in places,Cut out faulty seal and cleaned area.Applied a new seal around base of shower.<\/p>

12\/07\/2022 14:21 (alan)<\/b>Investigate AHU not working correctly ordered replacement filers <\/p>

21\/07\/2022 14:28 (alan)<\/b>Replace filters in AHU Service AHU and ensure it is working correctlyIdentify and label booster switches by bathroom and kitchen for AHU<\/p>

22\/07\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53678","activity_ticket_id":"51274","ticket_reference":"HDT52355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15012 - door latch repair ","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/22","activity_end":"2022-07-11 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63057","activity_notes":"door latch repair 12 - 4pm with keys for repairaid tuesday ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>

13\/07\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53679","activity_ticket_id":"51296","ticket_reference":"HDT52377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no Gas ","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/22","activity_end":"2022-07-11 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63058","activity_notes":"emergency call out - no Gas ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2022 10:03 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53680","activity_ticket_id":"51293","ticket_reference":"HDT52374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/22","activity_end":"2022-07-11 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63059","activity_notes":"fan in the bathroom not working keys","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 09:49 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 10:33 (sandra)<\/b>repairaid tuesday 12 - 6p[m with keys <\/p>

11\/07\/2022 11:48 (sandra)<\/b>tuesday with keys for tumble dryer 12 - 6pm<\/p>

11\/07\/2022 12:28 (travis)<\/b>List of works, windows ect.<\/p>

12\/07\/2022 14:24 (alan)<\/b>Replace extractor fans in both bathrooms <\/p>

12\/07\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/07\/2022 10:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/07\/2022 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2022 12:44 (dan)<\/b>Repair aid access<\/p>

18\/07\/2022 09:14 (sandra)<\/b>Dryer was fixed, Condenser was unblocked <\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53681","activity_ticket_id":"51293","ticket_reference":"HDT52374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/22","activity_end":"2022-07-11 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63060","activity_notes":"call lilian tomorrow and she will let you know what the access is toilet leaking ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 09:49 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 10:33 (sandra)<\/b>repairaid tuesday 12 - 6p[m with keys <\/p>

11\/07\/2022 11:48 (sandra)<\/b>tuesday with keys for tumble dryer 12 - 6pm<\/p>

11\/07\/2022 12:28 (travis)<\/b>List of works, windows ect.<\/p>

12\/07\/2022 14:24 (alan)<\/b>Replace extractor fans in both bathrooms <\/p>

12\/07\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/07\/2022 10:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/07\/2022 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2022 12:44 (dan)<\/b>Repair aid access<\/p>

18\/07\/2022 09:14 (sandra)<\/b>Dryer was fixed, Condenser was unblocked <\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53682","activity_ticket_id":"51297","ticket_reference":"HDT52378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap is still leaking","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/22","activity_end":"2022-07-11 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63061","activity_notes":"kitchen tap is still leakingwe replaced the tap inserts here back in january but tenent is saying he was promised a replacement tap but I have no details on this.can you take another look tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 12:01 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 10:22 (michaelk)<\/b>Attended site to investigate kitchen tap. I recommend that this tap is now replaced. The tap spout is a show piece only and doesn't incorporate an aerator, causing a spray effect. The insert has been changed previously but tap condition has deteriated. Tap to be matched and quoted. 1hr labour 50<\/p>

14\/07\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53683","activity_ticket_id":"51298","ticket_reference":"HDT52379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no gas ","ticket_address_1":"Flat 3","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/22","activity_end":"2022-07-11 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63062","activity_notes":"no gas ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 12:28 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 16:37 (roy)<\/b>Not gas problem but boiler problem.Tenant said he pressed reset yesterday but oi found the switch on the boiler in the off position.Turned on all ok<\/p>

12\/07\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53684","activity_ticket_id":"51299","ticket_reference":"HDT52380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14854 - Remedial works following NICEic ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/22","activity_end":"2022-07-11 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63063","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 10:53 (alan)<\/b>Quoted works <\/p>

06\/10\/2022 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53685","activity_ticket_id":"51300","ticket_reference":"HDT52381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof inspection ","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Goodwins Court","cs_id":"2030","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2030","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/22","activity_end":"2022-07-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63064","activity_notes":"Wednesday between 12 - 2pm can we attend via flat 3 and inspect the roof is safe and there are no loose items, missing guard rails etc. Can we also have photos to prove that the water tank has been removed please? Can I have a job sheet once complete?","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 16:00 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 12:32 (travis)<\/b>Roof H&S inspection,Sent details to Gary Colgan.<\/p>

13\/07\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53686","activity_ticket_id":"51301","ticket_reference":"HDT52382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c and door handle ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/22","activity_end":"2022-07-12 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63065","activity_notes":"A\/c and door handle Main door handle to the building is loose and the air conditioning is not turning on.","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2022 09:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 12:34 (travis)<\/b>Reinstatement of main door,brass pull knob.<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2022 14:19 (alan)<\/b>Investigate no power to AC unit tested thought and found isolator for outside unit to have been switched offTurned back on tested and left working <\/p>

14\/07\/2022 14:49 (travis)<\/b>Electrical cupboard,top & bottom bolts replacement.<\/p>

14\/07\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53687","activity_ticket_id":"51302","ticket_reference":"HDT52383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"take photos of both the commercial and residential water meters ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/07\/22","activity_end":"2022-07-12 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63066","activity_notes":"CAN YOU RING LILIAN AND SEE IF SHE WANTS TO ATTEND WITH YOU Can you please arrange for engineer to check and take photographs of both the commercial & residential water meters.Please let me know who's attending and I may want to go along.","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 09:29 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 08:49 (dan)<\/b>Email attachment sent<\/p>

13\/07\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53688","activity_ticket_id":"51301","ticket_reference":"HDT52382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c and door handle ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/22","activity_end":"2022-07-12 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63067","activity_notes":"door handle Main door handle to the building is loose cupboard by the front door needs a new bolt ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 09:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 12:34 (travis)<\/b>Reinstatement of main door,brass pull knob.<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2022 14:19 (alan)<\/b>Investigate no power to AC unit tested thought and found isolator for outside unit to have been switched offTurned back on tested and left working <\/p>

14\/07\/2022 14:49 (travis)<\/b>Electrical cupboard,top & bottom bolts replacement.<\/p>

14\/07\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53689","activity_ticket_id":"51071","ticket_reference":"HDT52152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pipes are making a loud noise","ticket_address_1":"2nd floor ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"2078","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2078","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/22","activity_end":"2022-07-12 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63068","activity_notes":"pipes are making a loud noise","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2022 09:29 (System)<\/b>Ticket Created<\/p>

28\/06\/2022 06:56 (michaelk)<\/b>Attended site to investigate noise in kitchen. Whilst in attendance the noise wasn't present, although we ran all outlets checking all sanitary equipment. 1hr labour 50.<\/p>

29\/06\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>

12\/07\/2022 09:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/07\/2022 10:15 (michaelk)<\/b>Attended site to replace the stop cock located in the 2nd floor kitchen. Removed boxing to expose the valve, isolated water supply in the street and installed new valve. Tested operation, reinstated mains supply and replaced pipework boxing. 3hrs labour plus parts, total 150.50 ex vat.<\/p>

14\/07\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53690","activity_ticket_id":"51303","ticket_reference":"HDT52384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - front door will not open ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/22","activity_end":"2022-07-12 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63069","activity_notes":"emergency call out - front door will not open ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2022 09:56 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53691","activity_ticket_id":"51305","ticket_reference":"HDT52386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RCD has tripped ","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/22","activity_end":"2022-07-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63070","activity_notes":"RCD has tripped - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 10:00 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 14:18 (alan)<\/b>Investigate power tripping faulty, tested though and found the dimmer module in bedroom to be faulty Replace dimmer switch test and leave working <\/p>

12\/07\/2022 14:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53692","activity_ticket_id":"51304","ticket_reference":"HDT52385","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT52384 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"12\/07\/22","activity_end":"2022-07-12 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63071","activity_notes":"HDT52384 Follow-Upkey pad does not open the door ","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

20\/07\/2022 11:47 (jane)<\/b>Replaced faulty lock release <\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53693","activity_ticket_id":"51306","ticket_reference":"HDT52387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Upstairs bathroom sink is jammed - the plug release system (little push bar at the back of the tap) isn\u00e2\u20ac\u2122t releasing the plug.","ticket_address_1":"2\/3 Floor flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"12\/07\/22","activity_end":"2022-07-12 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63072","activity_notes":"Upstairs bathroom sink is jammed - the plug release system (little push bar at the back of the tap) isnt releasing the plug.","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 10:16 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 10:53 (dan)<\/b>Repaired plug\/waste<\/p>

12\/07\/2022 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53694","activity_ticket_id":"51287","ticket_reference":"HDT52368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet roll holder and washing machine","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/22","activity_end":"2022-07-12 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63073","activity_notes":"washing machine not draining. repairaid today with keys 12 - 4pm. ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2022 09:45 (System)<\/b>Ticket Created<\/p>

08\/07\/2022 15:45 (dan)<\/b>Repaired holder fixing, checked w\/m filter, appliance engineer required<\/p>

13\/07\/2022 16:36 (travis)<\/b>Access for repair aid.<\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53695","activity_ticket_id":"51307","ticket_reference":"HDT52388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15045 - Redecorating ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/07\/22","activity_end":"2022-07-12 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63074","activity_notes":"Redecorating ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2022 12:19 (dean)<\/b>Done 390.00<\/p>

19\/07\/2022 12:34 (dean)<\/b>Done 390.00<\/p>

19\/07\/2022 12:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53696","activity_ticket_id":"51308","ticket_reference":"HDT52389","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15042 - repair works to the urinals","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/22","activity_end":"2022-07-22 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63075","activity_notes":"repair works to the urinals22nd ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2022 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53697","activity_ticket_id":"51309","ticket_reference":"HDT52390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15046 - Redecorating","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/07\/22","activity_end":"2022-07-12 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63076","activity_notes":"Redecorating","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2022 12:20 (dean)<\/b>Done 460.00<\/p>

19\/07\/2022 12:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53698","activity_ticket_id":"51310","ticket_reference":"HDT52391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main letter box needs repairing","ticket_address_1":"1\/1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1\/1a Gerrard Place ","cs_id":"1462","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1462","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/22","activity_end":"2022-07-12 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63077","activity_notes":"main letter box needs repairingits been forced open and needs looking at ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 11:45 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 12:43 (roy)<\/b>Too badly damaged to repair.New one due in on Thursday <\/p>

14\/07\/2022 11:40 (roy)<\/b>Removed\/Replaced letter boxKeys hanging up inside cupboard inside main door<\/p>

14\/07\/2022 13:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53699","activity_ticket_id":"51311","ticket_reference":"HDT52392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken toilet door lock ","ticket_address_1":"2nd Floor ","ticket_address_2":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor ","cs_id":"1765","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1765","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/22","activity_end":"2022-07-12 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63078","activity_notes":"broken toilet door lock ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 13:17 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 14:00 (travis)<\/b>Toilet door lock repair.<\/p>

12\/07\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>

25\/07\/2022 16:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2022 10:02 (jane)<\/b>Door lock on order - 2 days lead-time <\/p>

27\/07\/2022 13:21 (travis)<\/b>Attended,measured and ordered new parts.<\/p>

29\/07\/2022 11:11 (travis)<\/b>Toilet, sliding door latch fitted.<\/p>

29\/07\/2022 12:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53700","activity_ticket_id":"51301","ticket_reference":"HDT52382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c and door handle ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/22","activity_end":"2022-07-12 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63079","activity_notes":"A\/c and door handle Main door handle to the building is loose and the air conditioning is not turning on.cupboard by the front door needs a new bolt second floor landing light needs replacing ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2022 09:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 12:34 (travis)<\/b>Reinstatement of main door,brass pull knob.<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2022 14:19 (alan)<\/b>Investigate no power to AC unit tested thought and found isolator for outside unit to have been switched offTurned back on tested and left working <\/p>

14\/07\/2022 14:49 (travis)<\/b>Electrical cupboard,top & bottom bolts replacement.<\/p>

14\/07\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53701","activity_ticket_id":"51301","ticket_reference":"HDT52382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c and door handle ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/22","activity_end":"2022-07-12 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63080","activity_notes":"A\/c and door handle Main door handle to the building is loose and the air conditioning is not turning on.cupboard by the front door needs a new bolt second floor landing light needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 09:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 12:34 (travis)<\/b>Reinstatement of main door,brass pull knob.<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2022 14:19 (alan)<\/b>Investigate no power to AC unit tested thought and found isolator for outside unit to have been switched offTurned back on tested and left working <\/p>

14\/07\/2022 14:49 (travis)<\/b>Electrical cupboard,top & bottom bolts replacement.<\/p>

14\/07\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53702","activity_ticket_id":"51301","ticket_reference":"HDT52382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c and door handle ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/22","activity_end":"2022-07-12 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63081","activity_notes":".cupboard by the front door needs a new bolt ","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2022 09:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 12:34 (travis)<\/b>Reinstatement of main door,brass pull knob.<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2022 14:19 (alan)<\/b>Investigate no power to AC unit tested thought and found isolator for outside unit to have been switched offTurned back on tested and left working <\/p>

14\/07\/2022 14:49 (travis)<\/b>Electrical cupboard,top & bottom bolts replacement.<\/p>

14\/07\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53703","activity_ticket_id":"51301","ticket_reference":"HDT52382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c and door handle ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/22","activity_end":"2022-07-12 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63082","activity_notes":"cupboard by the front door needs a new bolt ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 09:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 12:34 (travis)<\/b>Reinstatement of main door,brass pull knob.<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

12\/07\/2022 13:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2022 14:19 (alan)<\/b>Investigate no power to AC unit tested thought and found isolator for outside unit to have been switched offTurned back on tested and left working <\/p>

14\/07\/2022 14:49 (travis)<\/b>Electrical cupboard,top & bottom bolts replacement.<\/p>

14\/07\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53704","activity_ticket_id":"51312","ticket_reference":"HDT52393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test ","ticket_address_1":"14 Gerrard Street and 13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"14 Gerrard Street and 13a Macclesfield Street ","cs_id":"2046","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2046","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/22","activity_end":"2022-07-12 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63083","activity_notes":"5 year electrical test ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 14:27 (System)<\/b>Ticket Created<\/p>

08\/08\/2022 09:06 (alan)<\/b>Electrical inspection <\/p>

08\/08\/2022 11:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53705","activity_ticket_id":"51313","ticket_reference":"HDT52394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire stopping ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44 Wellington Street ","cs_id":"1249","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1249","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/22","activity_end":"2022-07-12 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63084","activity_notes":"Make good the breach in the fire resisting ceiling to the electrical cupboard.Can I also have a photo of the electrical cupboard locked with the key in the door along with the report please?The correct fire stopping material should be used ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 15:02 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 09:39 (travis)<\/b>H&S Works,Fire proofing.<\/p>

14\/07\/2022 13:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53706","activity_ticket_id":"51314","ticket_reference":"HDT52395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tiles on floor of bathroom ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/22","activity_end":"2022-07-18 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63085","activity_notes":"tiles on floor of bathroom MONDAY 18TH AT 8AM Additionally the bathroom tiles issue is back again (grout holding tiles cracked, tiles moving, floor no longer waterproof), the last contractor said if the grout doesn't hold they may need to redo all the tiles in the bathroomMAY HAVE TO QUOTE FOR REPLACEMENT ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 09:41 (System)<\/b>Ticket Created<\/p>

18\/07\/2022 14:37 (roy)<\/b>Tiles on floor are on the move.Needs to be lifted but not sure if floor underneath is also moving.Photos and measurements sent to office<\/p>

21\/07\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53707","activity_ticket_id":"51315","ticket_reference":"HDT52396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak","ticket_address_1":"Flat 1 ","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Flat 1 ","cs_id":"2116","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2 ","ticket_client_site":"2116","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"13\/07\/22","activity_end":"2022-07-13 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63086","activity_notes":"We have a leak from flat 1 into the commercial unit at 36 Wellington St. Can someone attend today before 3 pm to investigate the leak, please?","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 12:36 (System)<\/b>Ticket Created<\/p>

13\/07\/2022 15:21 (dan)<\/b>Leak investigation, quote previously provided for bath screen replacement, will resend<\/p>

13\/07\/2022 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53708","activity_ticket_id":"51316","ticket_reference":"HDT52397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1794","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1794","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/22","activity_end":"2022-07-20 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63087","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 13:10 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 07:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/07\/2022 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53709","activity_ticket_id":"51317","ticket_reference":"HDT52398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"16 Little Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1968","cs_address_2":"16 Little Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1968","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/22","activity_end":"2022-07-20 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63088","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 13:14 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 07:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/07\/2022 11:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53710","activity_ticket_id":"51318","ticket_reference":"HDT52399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1077","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1077","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/22","activity_end":"2022-07-20 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63089","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 13:16 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 07:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/07\/2022 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53711","activity_ticket_id":"51319","ticket_reference":"HDT52400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/22","activity_end":"2022-07-20 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63090","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 13:17 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 07:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/07\/2022 11:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53712","activity_ticket_id":"51320","ticket_reference":"HDT52401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/22","activity_end":"2022-07-20 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63091","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 13:18 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 07:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/07\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53713","activity_ticket_id":"51321","ticket_reference":"HDT52402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 1","ticket_address_2":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2117","cs_address_2":"37\/38 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2117","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/22","activity_end":"2022-07-20 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63092","activity_notes":"5 year electrical Wednesday 20th ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 13:23 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 14:22 (alan)<\/b>Electrical inspection <\/p>

22\/07\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53714","activity_ticket_id":"51322","ticket_reference":"HDT52403","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"lock on second floor toilet ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/22","activity_end":"2022-07-13 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63093","activity_notes":"lock on second floor toilet The lock on the mens toilet on the second floor at 40 GPS is jammed. I managed to open it last night but someone has forced it and broken it.Pictures below would it need replacing or do you think you might be able to fix this? ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2022 13:58 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 10:45 (travis)<\/b>Repair to toilet door lock.<\/p>

14\/07\/2022 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53715","activity_ticket_id":"51323","ticket_reference":"HDT52404","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15032 - Fire stopping required ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/22","activity_end":"2022-07-13 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63094","activity_notes":"Fire stopping required ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2022 15:33 (travis)<\/b>Collection of materials.<\/p>

25\/07\/2022 13:43 (travis)<\/b>H&s works,Smoke proofing electrical cupboard.<\/p>

28\/07\/2022 15:40 (travis)<\/b>H&S Works,Electric cupboard,fire proofing.<\/p>

28\/07\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2022 09:02 (travis)<\/b>H&S Works,Plaster board to top of cabinet.<\/p>

29\/07\/2022 11:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/09\/2022 09:52 (dean)<\/b>Done 220.00<\/p>

02\/09\/2022 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53716","activity_ticket_id":"51324","ticket_reference":"HDT52405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant locked out - emergency call out ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2118","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2118","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/07\/22","activity_end":"2022-07-14 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63095","activity_notes":"tenant locked out - emergency call out ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 09:21 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 09:37 (roy)<\/b>Tenant locked out of apartment and went to security to pick up keys.Returned to flat but still no accessI had to pick up 2nd set of keys to give tenant access<\/p>

14\/07\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53717","activity_ticket_id":"51326","ticket_reference":"HDT52407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 7 September ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"2101","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2101","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/22","activity_end":"2022-08-17 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63096","activity_notes":"5 year electrical - renewal 7 September ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 09:48 (System)<\/b>Ticket Created<\/p>

20\/08\/2022 09:15 (alan)<\/b>Electrical inspection <\/p>

22\/08\/2022 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53718","activity_ticket_id":"51327","ticket_reference":"HDT52408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 22 August ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/22","activity_end":"2022-08-16 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63097","activity_notes":"5 year electrical - renewal 22 August Booked for 16th August keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 09:49 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 09:51 (sandra)<\/b>booked for 16th August <\/p>

15\/07\/2022 08:45 (sandra)<\/b>All confirmed for August 16th. 38 Wellington St - Townhouse: Please use management keys (knock on the door first)38 Wellington Street - Town House77 B538 Tavistock Comm parts38 Tavistock Street - Front Door 50 B5<\/p>

05\/09\/2022 12:35 (alan)<\/b>Electrical inspection <\/p>

05\/09\/2022 13:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53719","activity_ticket_id":"51328","ticket_reference":"HDT52409","ticket_client":"2116","client_name":"Bancone ","ticket_title":"fuse has blown ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/07\/22","activity_end":"2022-07-14 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63098","activity_notes":"fuse has blown ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 09:52 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 11:38 (roy)<\/b>Fridges had been reset but there is a fault on the water heater. Disconnected bottom element and left top one working.Michael to order and replace<\/p>

16\/08\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53720","activity_ticket_id":"51329","ticket_reference":"HDT52410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal 21 August ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1107","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1107","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/22","activity_end":"2022-07-20 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63099","activity_notes":"5 year electrical - renewal 21 August 20th tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 11:07 (System)<\/b>Ticket Created<\/p>

21\/07\/2022 14:22 (alan)<\/b>Electrical inspection <\/p>

22\/07\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53721","activity_ticket_id":"51330","ticket_reference":"HDT52411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge-broken bottom plastic cover and drawer compartment To ease bathroom window locks. ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/07\/22","activity_end":"2022-07-14 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63100","activity_notes":"Fridge-broken bottom plastic cover and drawer compartment To ease bathroom window locks. with keys can you take the details and photos of the broken parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 11:14 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 15:58 (roy)<\/b>Sent info to office.Tried on line to find parts snd contacted Indesit and waiting for a response <\/p>

20\/07\/2022 12:38 (sandra)<\/b>tuesday 26th 10 - 2pm <\/p>

26\/07\/2022 10:43 (sandra)<\/b>booked for today <\/p>

26\/07\/2022 14:30 (travis)<\/b>Access for repair aid.<\/p>

02\/08\/2022 16:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53722","activity_ticket_id":"51328","ticket_reference":"HDT52409","ticket_client":"2116","client_name":"Bancone ","ticket_title":"fuse has blown ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/07\/22","activity_end":"2022-07-14 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63101","activity_notes":"element to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2022 09:52 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 11:38 (roy)<\/b>Fridges had been reset but there is a fault on the water heater. Disconnected bottom element and left top one working.Michael to order and replace<\/p>

16\/08\/2022 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53723","activity_ticket_id":"51332","ticket_reference":"HDT52413","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"water leaking from the taps service area on ground floor ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"14\/07\/22","activity_end":"2022-07-14 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63102","activity_notes":"water leaking from the taps service area on ground floor ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 13:19 (System)<\/b>Ticket Created<\/p>

15\/07\/2022 09:01 (dan)<\/b>Attempted repair, new tap\/spout required<\/p>

20\/07\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53724","activity_ticket_id":"51333","ticket_reference":"HDT52414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/22","activity_end":"2022-07-15 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63103","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 09:59 (System)<\/b>Ticket Created<\/p>

18\/07\/2022 08:25 (michaelk)<\/b>Attended site to investigate hot water issues. Traced problem to the economy 7 controller, which was rectified. <\/p>

18\/07\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53725","activity_ticket_id":"51334","ticket_reference":"HDT52415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT 9th August ","ticket_address_1":"Flat 1.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"2121","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2121","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63104","activity_notes":"Gas compliance testing without PAT 9th August ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 10:06 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 17:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/08\/2022 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53726","activity_ticket_id":"51335","ticket_reference":"HDT52416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 9th August ","ticket_address_1":"Flat 2.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2122","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2122","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63105","activity_notes":"Gas compliance testing without PAT - 9 August ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 10:08 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 17:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/08\/2022 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53727","activity_ticket_id":"51336","ticket_reference":"HDT52417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 9th August ","ticket_address_1":"Flat 2.2","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"2123","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2123","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63106","activity_notes":"Gas compliance testing without PAT - 9th August ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 10:11 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 17:24 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/08\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53728","activity_ticket_id":"51337","ticket_reference":"HDT52418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 9th August ","ticket_address_1":"Flat 3.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"2124","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63107","activity_notes":"Gas compliance testing without PAT - 9th August ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 10:14 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 17:24 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/08\/2022 11:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53729","activity_ticket_id":"51338","ticket_reference":"HDT52419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 9th Aug","ticket_address_1":"Flat 3.2","ticket_address_2":"52a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"2125","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63108","activity_notes":"Gas compliance testing without PAT - 9th August ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 10:16 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 17:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/08\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53730","activity_ticket_id":"51339","ticket_reference":"HDT52420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 9th August ","ticket_address_1":"Flat 4.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"2126","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2126","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63109","activity_notes":"Gas compliance testing without PAT - 9th August ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 10:18 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 13:52 (sandra)<\/b>(Ticket Closed)<\/p>

15\/08\/2022 15:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/08\/2022 11:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53731","activity_ticket_id":"51331","ticket_reference":"HDT52412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower dial not working ","ticket_address_1":"Flat 1A, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/07\/22","activity_end":"2022-07-15 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63110","activity_notes":"ACCESS THIS AFTERNOON The water dials in the shower are seemingly stuck and quite rusty. The dial that switches from handheld to overheard showed is completely off the designated mark. The dial that controls the water temperature is permanent stuck on the hotter side and barely moves to the colder side even with the most effort applied.","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 13:16 (System)<\/b>Ticket Created<\/p>

15\/07\/2022 14:40 (dan)<\/b>Replacement shower cartridge to be sourced<\/p>

20\/07\/2022 11:18 (sandra)<\/b>asking MK where to source cartridge <\/p>

22\/07\/2022 16:45 (jane)<\/b>Shower cartridge on order, expected in on 31st July <\/p>

05\/08\/2022 14:29 (sandra)<\/b>Good afternoon Jane, I have taken a look at the status of this and it does look like we have had a manufacturing delay on these. I apologise if you have not received an update on this as we are sending emails out currently. We are looking to get these in within the next 2-3 weeks and as soon as they arrive into our warehouse, we will have the order dispatched immediately. Please accept my apologies for the inconvenience and if you have any questions please feel free to let me know. Kind regardsJosh<\/p>

08\/09\/2022 21:02 (michaelk)<\/b>Attended site to replace shower thermostatic cartridge. The shower handle was found with a seized grub screw which required us to drill out the fixing. The cartridge was fitted and tested, the flow handle was also re-fixed. I have left the shower in working order but im awaiting replacement grub screws. Will return with replacement grub screws.<\/p>

21\/09\/2022 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53732","activity_ticket_id":"51293","ticket_reference":"HDT52374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/07\/22","activity_end":"2022-07-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63111","activity_notes":"list of works windows dont close or are brokenbroken blindstoilet is dripping water tumble dryer not drying fan in the bathroom not working toilet leaking ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2022 09:49 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 10:33 (sandra)<\/b>repairaid tuesday 12 - 6p[m with keys <\/p>

11\/07\/2022 11:48 (sandra)<\/b>tuesday with keys for tumble dryer 12 - 6pm<\/p>

11\/07\/2022 12:28 (travis)<\/b>List of works, windows ect.<\/p>

12\/07\/2022 14:24 (alan)<\/b>Replace extractor fans in both bathrooms <\/p>

12\/07\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/07\/2022 10:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/07\/2022 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2022 12:44 (dan)<\/b>Repair aid access<\/p>

18\/07\/2022 09:14 (sandra)<\/b>Dryer was fixed, Condenser was unblocked <\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53733","activity_ticket_id":"51293","ticket_reference":"HDT52374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"15\/07\/22","activity_end":"2022-07-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63112","activity_notes":"ltumble dryer not drying ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2022 09:49 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 10:33 (sandra)<\/b>repairaid tuesday 12 - 6p[m with keys <\/p>

11\/07\/2022 11:48 (sandra)<\/b>tuesday with keys for tumble dryer 12 - 6pm<\/p>

11\/07\/2022 12:28 (travis)<\/b>List of works, windows ect.<\/p>

12\/07\/2022 14:24 (alan)<\/b>Replace extractor fans in both bathrooms <\/p>

12\/07\/2022 14:53 (sandra)<\/b>(Ticket Closed)<\/p>

13\/07\/2022 10:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/07\/2022 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/07\/2022 12:44 (dan)<\/b>Repair aid access<\/p>

18\/07\/2022 09:14 (sandra)<\/b>Dryer was fixed, Condenser was unblocked <\/p>

18\/07\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53734","activity_ticket_id":"51340","ticket_reference":"HDT52421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle and blinds ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/22","activity_end":"2022-07-15 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63113","activity_notes":"handle and blinds Can you pls arrange for engineer to attend 8am Monday ?Please collect jess from security office.To reinstate flat door handleTo check all blinds.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 11:40 (System)<\/b>Ticket Created<\/p>

15\/07\/2022 14:51 (travis)<\/b>Door D handle refitted,Blinds, checked and repaired where required.<\/p>

15\/07\/2022 15:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53735","activity_ticket_id":"51341","ticket_reference":"HDT52422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DW\/SW\/15056 - new bath screen ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 36 Wellington Street ","cs_id":"1567","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1567","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/22","activity_end":"2022-07-29 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63114","activity_notes":"new bath screen BOOKED FOR FRIDAY AT 10AM TO FIT SHOWER DOOR ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:59 (sandra)<\/b>10AM FRIDAY <\/p>

29\/07\/2022 16:06 (iain)<\/b>Shower screen.<\/p>

01\/08\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53736","activity_ticket_id":"51343","ticket_reference":"HDT52424","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"DW\/SW\/15059 - replacement tap ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/07\/22","activity_end":"2022-07-15 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63115","activity_notes":"replacement insert BOOKED FOR Thursday ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2022 15:26 (jane)<\/b>Tap part on order - arriving Thursday 21st July <\/p>

29\/07\/2022 16:05 (iain)<\/b>Replacement tap spout.<\/p>

01\/08\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53737","activity_ticket_id":"51344","ticket_reference":"HDT52425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot or cold constant water temperature","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/07\/22","activity_end":"2022-07-25 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63116","activity_notes":"25th at mid day no hot or cold constant water temperatureThen we attended again to descale but the same issue arises.Can you please arrange for this to be looked at.Let me know date\/time you can arrange and I shall request access.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 14:37 (System)<\/b>Ticket Created<\/p>

15\/07\/2022 15:59 (sandra)<\/b>25th at mid day <\/p>

26\/07\/2022 06:01 (michaelk)<\/b>Attended site to replace boiler thermistors to resolve the shower water problem. Instructed tenant to remove the filtered shower handset as this was obstructing the shower flow. Supplied replacement shower handset. 2hrs labour plus materials, total 157.30 ex vat.<\/p>

26\/07\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53738","activity_ticket_id":"51342","ticket_reference":"HDT52423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2110","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/22","activity_end":"2022-07-15 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63117","activity_notes":"list of works LILIAN HASNT CONFIRMED - as per attached the two panels beneath the oven are loose and not fitted properly and it feels shoddy, I would like these fixed please. Im very disappointed that despite asking for it as a condition of my offer (in May) the wonky cabinets in the bedroom have still not been fixed. Please see pics. Can we please arrange for these to finally be repaired?The outer fridge cabinet door needs to be replaced. As you can see from the pictures attached, it has been damaged by someone trying to clean it with a scouring pad or similar and this has taken the finish off it. I asked Joss opinion when he came about the cleaning and he confirmed it is ruined and needs replacing- the plug in the bath does not seem easily removable. I dont know whether there is perhaps a broken mechanism? When I had a bath I had to pry it out with a knife to remove it. Could someone take a look at this please","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 14:14 (System)<\/b>Ticket Created<\/p>

15\/07\/2022 16:02 (travis)<\/b>List of works.<\/p>

20\/07\/2022 10:28 (sandra)<\/b>attending on Friday <\/p>

22\/07\/2022 10:37 (travis)<\/b>List of works.<\/p>

05\/08\/2022 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53739","activity_ticket_id":"51345","ticket_reference":"HDT52426","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blocked sink in flat - 101 North Block , Mercers Walk,","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/22","activity_end":"2022-07-15 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63118","activity_notes":"blocked sink in flat which backs up when the washing machine above is used. ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2022 15:58 (System)<\/b>Ticket Created<\/p>

16\/07\/2022 15:41 (roy)<\/b>Blockage and leak.London Drainage cleared blockage using heavy drain equipment<\/p>

18\/07\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53740","activity_ticket_id":"51345","ticket_reference":"HDT52426","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blocked sink in flat - 101 North Block , Mercers Walk,","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/07\/22","activity_end":"2022-07-15 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63119","activity_notes":"blocked sink in flat which backs up when the washing machine above is used. ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2022 15:58 (System)<\/b>Ticket Created<\/p>

16\/07\/2022 15:41 (roy)<\/b>Blockage and leak.London Drainage cleared blockage using heavy drain equipment<\/p>

18\/07\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53741","activity_ticket_id":"51346","ticket_reference":"HDT52427","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - keys stuck in lock overnight ","ticket_address_1":"Flat 3","ticket_address_2":"25 Luxborough Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2128","cs_address_2":"25 Luxborough Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/22","activity_end":"2022-07-18 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63120","activity_notes":"emergency call out - keys stuck in lock overnight ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2022 09:55 (System)<\/b>Ticket Created<\/p>

18\/07\/2022 09:55 (sandra)<\/b>Good Morning Tenant from........25 Luxborough St Flat 3 Key stuck in door overnightAttended site but was unable to get key out.Called out Bramah locksmith as they do all locks in the area for Jeremy James He had to break cylinder and then replaced lock and cylinder.Ten flats so just got 10 keys to keep cost down.6 keys was handed out as other tenants away.Additional keys will be required but not sure how many and guess Kim will purchase direct from Bramah<\/p>

18\/07\/2022 14:39 (roy)<\/b>Unable to remove key.Called out Bramah locksmith as they are used in area by Jeremy James.Lock and cylinder replaced<\/p>

19\/07\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>

21\/07\/2022 17:52 (roy)<\/b>Extra keys cut x 20<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53742","activity_ticket_id":"51347","ticket_reference":"HDT52428","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"emergency call out - leak","ticket_address_1":"Flat D","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat D","cs_id":"1092","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"1092","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/22","activity_end":"2022-07-18 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63121","activity_notes":"emergency call out - leak","activity_timesheet":null,"ticket_notes_combined":"

18\/07\/2022 09:56 (System)<\/b>Ticket Created<\/p>

18\/07\/2022 09:57 (sandra)<\/b>Tenant from flat D 86 Portland Place called regarding.....A leak Flat 1 above and isolated 2 bathrooms as they have additional bathrooms.If leak in flat D stops then leak is from flat 1 but if leak continues then possibly leak from flat 2 NTR further investigation required<\/p>

19\/07\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53743","activity_ticket_id":"51348","ticket_reference":"HDT52429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water heater and shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/22","activity_end":"2022-07-18 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63122","activity_notes":"water heater and shower can we attend and check the water heaters in the toilets here please? Also can we flush and descale the Shower please?","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2022 11:08 (System)<\/b>Ticket Created<\/p>

18\/07\/2022 20:12 (michaelk)<\/b>Attended site to investigate the water heaters to the 2nd and 3rd floors. Found mcb's isolated in landlords ground floor panel, which were reset. Tested water heaters for correct operation and left in full working order. Cleaned shower head to basement shower and left operational. 2hrs labour 95.<\/p>

19\/07\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53744","activity_ticket_id":"51349","ticket_reference":"HDT52430","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"20\/07\/22","activity_end":"2022-07-20 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63123","activity_notes":"list of works JIUST TO TO THIS ONE AND SEE IF YOU CAN TAKE A LOOK KITCHEN_GF: Drain pipe from pot-wash sink leaking1st floor male toilet drain constantly running not flushing female toilet plastic seat to be fixed ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2022 11:39 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 11:57 (dan)<\/b>To return Wednesday<\/p>

20\/07\/2022 12:03 (dan)<\/b>Repaired kitchen sink waste pipe, specialist required for electronic toilets.<\/p>

20\/07\/2022 12:47 (travis)<\/b>List of works completed.The entrance mat is missing a piece of carpet,if the management could source this part I could reinstate it, unfortunately this missing part has part of the restaurant name on it (yatay),<\/p>

20\/07\/2022 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53745","activity_ticket_id":"51349","ticket_reference":"HDT52430","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/22","activity_end":"2022-07-20 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63124","activity_notes":"list of works wednesday 20th KITCHEN_GF: vinyl floor between kitchen & restaurant to be fixedRESTAURANT_GF: main door bottom hinge plate to be fixedRESTAURANT_GF: Zoku door top hinge plate to be fixedRESTAURANT_GF: Yatay door carpet to be fixedRESTAURANT_1stFL: fuse-board door in the plant room to be fixedtoilet roll holder in ladies to be fixed BAR: data room door to be fixed","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2022 11:39 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 11:57 (dan)<\/b>To return Wednesday<\/p>

20\/07\/2022 12:03 (dan)<\/b>Repaired kitchen sink waste pipe, specialist required for electronic toilets.<\/p>

20\/07\/2022 12:47 (travis)<\/b>List of works completed.The entrance mat is missing a piece of carpet,if the management could source this part I could reinstate it, unfortunately this missing part has part of the restaurant name on it (yatay),<\/p>

20\/07\/2022 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53746","activity_ticket_id":"51350","ticket_reference":"HDT52431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from residential property above ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/22","activity_end":"2022-07-18 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63125","activity_notes":"leak from residential property above The agent informed me that flat 14 is empty; you can enter with management keys. Flat 13 Tenant will provide access@Security please release keys to Reddan:30 Rathbone Place - Flat 14 The front door code is 1969A","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2022 13:14 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 08:10 (roy)<\/b>Nothing obvious causing leak into flat 14.Checked underneath kitchen and no signs of a leak.Shower sealant looks ok.Flush button sticks sometimes allowing water to continuously run into pan but unable to lift worktop to investigate further but this does need lifting.NTR to investigate further but need more time<\/p>

21\/07\/2022 17:47 (roy)<\/b>Removed toilet work top and fixed overflowing toilet. ReseaRemoved shower tray seal and resealed.Main leak was from shower waste which was not fixed. Refixed <\/p>

22\/07\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53747","activity_ticket_id":"51325","ticket_reference":"HDT52406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/C not working ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1593","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1593","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/22","activity_end":"2022-07-18 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63126","activity_notes":"A\/C not working can you call me please It's leaking a lot of water after a few hours of running.","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 09:23 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 14:10 (jane)<\/b>Part on order - 1-2 day lead-time <\/p>

19\/07\/2022 14:16 (alan)<\/b>Fault appears to be the pump Details sent to Office for new one to be ordered<\/p>

29\/07\/2022 05:55 (alan)<\/b>Return to site strip down AC unit service pump tested and left working <\/p>

29\/07\/2022 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53748","activity_ticket_id":"51352","ticket_reference":"HDT52433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"42","resource_name":"Dan Woodward","activity_start":"19\/07\/22","activity_end":"2022-07-19 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63127","activity_notes":"- water pressure is very low - drainage in the bathroom is not working - 2 door stops are broken - to remove seagulls nest above the fire door","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2022 09:38 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 12:00 (dan)<\/b>Refixed door stops in bathroom and utility room, investigated low pressure - no faults found (5th flr has always suffered low pressure) new bath filler required, pest control required.<\/p>

20\/07\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>

22\/07\/2022 16:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2022 06:06 (michaelk)<\/b>Attended site to investigate low water pressure to flat and radiator controls. The water pressure is due to the flat being on the top floor and there is an issue with the room thermostat which requires changing. A quote to rectify both issue is to be forwarded. 2hrs labour 95.<\/p>

26\/07\/2022 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53749","activity_ticket_id":"51353","ticket_reference":"HDT52434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15058 - redecoration ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2110","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2110","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/07\/22","activity_end":"2022-07-19 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63128","activity_notes":"redecoration ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 09:02 (dean)<\/b>Done 380.00<\/p>

25\/07\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53750","activity_ticket_id":"51351","ticket_reference":"HDT52432","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you order 3No x 20L Greasebeta Liquid Fat Digester, basement of Mercer Walk ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/22","activity_end":"2022-07-19 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63129","activity_notes":"Please can you order 3No x 20L Greasebeta Liquid Fat Digester, basement of Mercer Walk ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2022 09:30 (System)<\/b>Ticket Created<\/p>

19\/07\/2022 10:41 (jane)<\/b>2 days delivery time for Degreaser <\/p>

09\/09\/2022 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53751","activity_ticket_id":"51354","ticket_reference":"HDT52435","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replacement tap ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/22","activity_end":"2022-07-19 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63130","activity_notes":"CAN I BOOK THIS FOR FRIDAY please can you send in Mike (plumber) to replace the broken Grohe filter tap with a brand new Grohe fixture that we are supplying. Please can you let me know when this can be done as we need it up and running asap?","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2022 11:56 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 06:13 (michaelk)<\/b>Attended site to replace the pure water tap to the 1st floor kitchen. Fitted tap and commissioned.Note; I have reported to John that the tap has a slight let-by and that he should contact grohe if the fault persists. 2hrs labour 95.<\/p>

26\/07\/2022 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53752","activity_ticket_id":"51355","ticket_reference":"HDT52436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call - leak ","ticket_address_1":"Flat 3","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2129","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/22","activity_end":"2022-07-20 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63131","activity_notes":"emergency call - leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2022 10:11 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 10:45 (roy)<\/b>Leak from flat 5.Portable air con unit leaking.Water on floorNTR to check lights as water leaking through light fitting. Alan turned off supply<\/p>

21\/07\/2022 11:14 (sandra)<\/b>(Ticket Closed)<\/p>

21\/07\/2022 14:21 (alan)<\/b>Disconnect power to lights in main room Roy to return late on this afternoon to reconnect power once leak has stopped <\/p>

21\/07\/2022 17:50 (roy)<\/b>Leak from flat 5 portable air con unit.Alan turned off power to lights olin flat 3.Returned later to check and restore powerAll ok<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53753","activity_ticket_id":"51355","ticket_reference":"HDT52436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call - leak ","ticket_address_1":"Flat 3","ticket_address_2":"17a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2129","cs_address_2":"17a Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2129","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/22","activity_end":"2022-07-20 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63132","activity_notes":"emergency call - leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2022 10:11 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 10:45 (roy)<\/b>Leak from flat 5.Portable air con unit leaking.Water on floorNTR to check lights as water leaking through light fitting. Alan turned off supply<\/p>

21\/07\/2022 11:14 (sandra)<\/b>(Ticket Closed)<\/p>

21\/07\/2022 14:21 (alan)<\/b>Disconnect power to lights in main room Roy to return late on this afternoon to reconnect power once leak has stopped <\/p>

21\/07\/2022 17:50 (roy)<\/b>Leak from flat 5 portable air con unit.Alan turned off power to lights olin flat 3.Returned later to check and restore powerAll ok<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53754","activity_ticket_id":"51330","ticket_reference":"HDT52411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge-broken bottom plastic cover and drawer compartment To ease bathroom window locks. ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/07\/22","activity_end":"2022-07-20 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63133","activity_notes":"Fridge-broken bottom plastic cover and drawer compartment To ease bathroom window locks. ","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2022 11:14 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 15:58 (roy)<\/b>Sent info to office.Tried on line to find parts snd contacted Indesit and waiting for a response <\/p>

20\/07\/2022 12:38 (sandra)<\/b>tuesday 26th 10 - 2pm <\/p>

26\/07\/2022 10:43 (sandra)<\/b>booked for today <\/p>

26\/07\/2022 14:30 (travis)<\/b>Access for repair aid.<\/p>

02\/08\/2022 16:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53755","activity_ticket_id":"51356","ticket_reference":"HDT52437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement stop-cock ","ticket_address_1":"2nd floor ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"2078","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2078","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/22","activity_end":"2022-07-20 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63134","activity_notes":"Attended site to replace the stop cock located in the 2nd floor kitchen. Removed boxing to expose the valve, isolated water supply in the street and installed new valve. Tested operation, reinstated mains supply and replaced pipework boxing.","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2022 10:40 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53756","activity_ticket_id":"51357","ticket_reference":"HDT52438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new shower seal needed plus 5 downlighters ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/22","activity_end":"2022-07-20 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63135","activity_notes":"new shower seal needed ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2022 10:46 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 10:46 (sandra)<\/b>M Keenan called, Lilian spoke with him and wants us to replace the shower seal here Roy said he can pick the job up, just need to arrange access with Lilian <\/p>

21\/07\/2022 17:39 (roy)<\/b>Replaced shower door seals but ntr tomorrow to replacd 5 light fittings<\/p>

26\/07\/2022 09:19 (roy)<\/b>Alan replaced light fittings<\/p>

26\/07\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

12\/08\/2022 15:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2022 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53757","activity_ticket_id":"51358","ticket_reference":"HDT52439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Meter Identification","ticket_address_1":"Shaftesbury Estate ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Estate ","cs_id":"2130","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2130","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/07\/22","activity_end":"2022-07-21 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63136","activity_notes":"Gas Meter Identificationto start 21st ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2022 11:07 (System)<\/b>Ticket Created<\/p>

22\/07\/2022 16:25 (iain)<\/b>Chinatown, gas meters.<\/p>

22\/07\/2022 16:25 (iain)<\/b>Chinatown, gas meters.<\/p>

26\/07\/2022 16:10 (iain)<\/b>Shaftesbury gas meters.<\/p>

26\/07\/2022 16:11 (iain)<\/b>Shaftesbury gas meters.<\/p>

28\/07\/2022 08:29 (iain)<\/b>Gas meters.<\/p>

28\/07\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>

30\/09\/2022 15:03 (jane)<\/b>Request Purchase Order for 2,987.00 plus VAT <\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53758","activity_ticket_id":"51359","ticket_reference":"HDT52440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1455","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"1455","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/07\/22","activity_end":"2022-07-20 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63137","activity_notes":"no water ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2022 12:46 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 12:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53759","activity_ticket_id":"51360","ticket_reference":"HDT52441","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15063 - CWST Remedial Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/07\/22","activity_end":"2022-07-20 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63138","activity_notes":"CWST Remedial Works ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2022 09:20 (jane)<\/b>Randall needs clarification from James before commencing <\/p>

16\/08\/2022 11:40 (jane)<\/b>Chased Randall - update is :Hope all is wellYes, I have spoken Phase technology Jason Bougard , Alan, and Roy are carry out extra flushing on the water tanks we will be carry out the quoted works but Im waiting for Jason to come back to me to let me know more details of the job.Happy for you to chase him<\/p>

20\/10\/2022 10:32 (jane)<\/b>(Placed On Hold) <\/p>

31\/01\/2023 16:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53760","activity_ticket_id":"51361","ticket_reference":"HDT52442","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Hi all, we have tried to tighten this lock handle grub\/set screw without luck. So, please can you send in your contractor to make repairs.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/22","activity_end":"2022-07-22 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63139","activity_notes":"Friday morning 8 am Hi all, we have tried to tighten this lock handle grub\/set screw without luck. So, please can you send in your contractor to make repairs.3rd Floor Disabled toilet door ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2022 10:24 (System)<\/b>Ticket Created<\/p>

22\/07\/2022 08:58 (travis)<\/b>Disabled door lock and handle repair.<\/p>

22\/07\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53761","activity_ticket_id":"51362","ticket_reference":"HDT52443","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"leak from back of toilets","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/22","activity_end":"2022-07-21 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63140","activity_notes":"GF toilet block - leak from back of toilets","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2022 10:38 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 06:11 (michaelk)<\/b>Attended site to investigate a leak from the ground floor toilets. Traced problem to a flush cone which needed to be replaced on the middle of three toilets. Removed pan and replaced the flush cone and also the pan connector. Re-fitted pan and tested for correct operation, leaving in full working order. 3hrs labour plus parts, total 161.40 ex vat.<\/p>

26\/07\/2022 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53762","activity_ticket_id":"51363","ticket_reference":"HDT52444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15057 - water damage to restaurant ceiling ","ticket_address_1":"15 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15 Lisle Street ","cs_id":"1448","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1448","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63141","activity_notes":"water damage to restaurant ceiling can you give me a date please booked for 9th tuesday august ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2022 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53763","activity_ticket_id":"51364","ticket_reference":"HDT52445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - 25th at 9am ","ticket_address_1":"Flat 6","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/07\/22","activity_end":"2022-07-25 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63142","activity_notes":"Gas compliance testing without PAT - 25th at 9am ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2022 10:56 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 06:02 (michaelk)<\/b>Completed compliance testing 145.<\/p>

26\/07\/2022 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53764","activity_ticket_id":"51365","ticket_reference":"HDT52446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Re-grout the bathroom floor - 9am Friday ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/22","activity_end":"2022-07-22 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63143","activity_notes":"Re-grout the bathroom floor - 9am Friday ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2022 11:11 (System)<\/b>Ticket Created<\/p>

22\/07\/2022 11:30 (travis)<\/b>Grout small area of bathroom floor.<\/p>

22\/07\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53765","activity_ticket_id":"51368","ticket_reference":"HDT52449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The boiler pressure drops below the recommended level every 2-3 days. ","ticket_address_1":"Flat 3","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/07\/22","activity_end":"2022-07-25 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63144","activity_notes":"The boiler pressure drops below the recommended level every 2-3 days. Booked for 25th July 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2022 12:22 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 06:04 (michaelk)<\/b>Attended sitevto investigate the boiler\/system pressure loss. The boiler was found with no problems, however the underfloor manifold connections look like there could be issues with micro leaks. Recommend replacing manifold connectors, will provide a quote.<\/p>

26\/07\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53766","activity_ticket_id":"51369","ticket_reference":"HDT52450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please attend and measure for new blinds ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/22","activity_end":"2022-08-04 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63145","activity_notes":"Please attend and measure for new blinds 4th August 11am - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2022 14:15 (System)<\/b>Ticket Created<\/p>

04\/08\/2022 13:28 (travis)<\/b>Quote for new double blinds,X1 bedroom blind @ W2060 mm , drop1740mm,X3 living room @ W1380mm,Drop 2080mm,Measurements are bracket to bracket,Two men four hours <\/p>

05\/08\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>

05\/08\/2022 15:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2022 15:55 (jane)<\/b>(Ticket Closed)<\/p>

26\/08\/2022 15:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/08\/2022 15:48 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2022 11:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/09\/2022 11:16 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2023 14:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2023 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53767","activity_ticket_id":"51370","ticket_reference":"HDT52451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that they flicker and sometimes go out. This is something that happens from time to time, but we want to find a permanent solution to the problem.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1777","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1777","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/22","activity_end":"2022-07-22 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63146","activity_notes":"CAN YOU GET TO THIS ONE TODAY The tenant reported that they flicker and sometimes go out. This is something that happens from time to time, but we want to find a permanent solution to the problem.to investigate the apartment's bathroom and living room lights.","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2022 08:46 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53768","activity_ticket_id":"51370","ticket_reference":"HDT52451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that they flicker and sometimes go out. This is something that happens from time to time, but we want to find a permanent solution to the problem.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1777","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1777","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/22","activity_end":"2022-07-22 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63147","activity_notes":"The tenant reported that they flicker and sometimes go out. This is something that happens from time to time, but we want to find a permanent solution to the problem.to investigate the apartment's bathroom and living room lights.- the oven (make sure that it works correctly)- the washing machine: make sure the feet align correctly on the floor as it vibrates when on the spin. The tenant can provide access until 12:30. If you plan to attend later, please collect management keys from Central Cross.","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2022 08:46 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53769","activity_ticket_id":"51371","ticket_reference":"HDT52452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"New co2 alarm to be fitted ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/22","activity_end":"2022-07-22 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63148","activity_notes":"New co2 alarm to be fitted ","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2022 11:59 (System)<\/b>Ticket Created<\/p>

22\/07\/2022 12:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2022 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

29\/07\/2022 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53770","activity_ticket_id":"51372","ticket_reference":"HDT52453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hi Sandra\/Jane, the switch is faulty. Lights stayed on. Can Alan attend on Monday morning please.","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/22","activity_end":"2022-07-25 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63149","activity_notes":"Hi Sandra\/Jane, the switch is faulty. Lights stayed on. Can Alan attend on Monday morning please.","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2022 12:10 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 10:21 (alan)<\/b>Replace faulty light switches for bathroom and AHU <\/p>

25\/07\/2022 10:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53771","activity_ticket_id":"51373","ticket_reference":"HDT52454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace extractor fans in both bathrooms","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/22","activity_end":"2022-07-22 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63150","activity_notes":"Replace extractor fans in both bathrooms","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2022 13:47 (System)<\/b>Ticket Created<\/p>

22\/07\/2022 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53772","activity_ticket_id":"51375","ticket_reference":"HDT52456","ticket_client":"2118","client_name":"Appointmoor Estates ","ticket_title":"MR\/JH\/14997 - Water damage redecoration works ","ticket_address_1":"10 Manna Heights, London Road","ticket_address_2":"Benfleet ","ticket_town":"Essex","ticket_county":null,"ticket_postcode":"SS7 1AX","cs_address_1":"10 Manna Heights, London Road","cs_id":"2081","cs_address_2":"Benfleet ","cs_town":"Essex","cs_postcode":"SS7 1AX","ticket_client_site":"2081","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"22\/07\/22","activity_end":"2022-07-22 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63151","activity_notes":"water damage redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2022 16:17 (jane)<\/b>Requested access for for 11th or 12th August 2022<\/p>

16\/08\/2022 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53773","activity_ticket_id":"51352","ticket_reference":"HDT52433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/22","activity_end":"2022-07-22 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63152","activity_notes":"- water pressure is very low for Monday waiting confirmation ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2022 09:38 (System)<\/b>Ticket Created<\/p>

20\/07\/2022 12:00 (dan)<\/b>Refixed door stops in bathroom and utility room, investigated low pressure - no faults found (5th flr has always suffered low pressure) new bath filler required, pest control required.<\/p>

20\/07\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>

22\/07\/2022 16:33 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2022 06:06 (michaelk)<\/b>Attended site to investigate low water pressure to flat and radiator controls. The water pressure is due to the flat being on the top floor and there is an issue with the room thermostat which requires changing. A quote to rectify both issue is to be forwarded. 2hrs labour 95.<\/p>

26\/07\/2022 10:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53774","activity_ticket_id":"51376","ticket_reference":"HDT52457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no power ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/22","activity_end":"2022-07-25 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63153","activity_notes":"emergency call out - Flat 2 no power just in this flat, all electrics have gone down","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 09:20 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>

25\/07\/2022 09:41 (roy)<\/b>No power to flat.Need access into empty shop unit Ran extention leads for temp power supply<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53775","activity_ticket_id":"51376","ticket_reference":"HDT52457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no power ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/22","activity_end":"2022-07-25 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63154","activity_notes":"emergency call out - Flat 2 no power just in this flat, all electrics have gone down","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2022 09:20 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>

25\/07\/2022 09:41 (roy)<\/b>No power to flat.Need access into empty shop unit Ran extention leads for temp power supply<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53776","activity_ticket_id":"51377","ticket_reference":"HDT52458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT52457 Follow-Up no power to Flat 2 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/22","activity_end":"2022-07-25 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63155","activity_notes":"HDT52457 Follow-Up - no power to flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 16:09 (alan)<\/b>Investigate no power to flat 2 Fault found to be coming from main intake in basement, arrange with client for tenant to give us accessReturn to site when tenant is onsite for access strip down main intake found loose connections in main isolator tighten up connections to correct torque settingTest power and the power working to all flats<\/p>

25\/07\/2022 16:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53777","activity_ticket_id":"51379","ticket_reference":"HDT52460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - lock not working","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/22","activity_end":"2022-07-25 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63156","activity_notes":"emergency call out - lock not working","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2022 09:33 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53778","activity_ticket_id":"51380","ticket_reference":"HDT52461","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"shower not working ","ticket_address_1":"Flat 6","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"818","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"818","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/22","activity_end":"2022-08-08 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63157","activity_notes":"shower not working booked for 8.30 am on Monday 8th August to look at the shower ","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2022 09:37 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 10:00 (sandra)<\/b>Monday 8th at 8.30 <\/p>

09\/08\/2022 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53779","activity_ticket_id":"51381","ticket_reference":"HDT52462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/07\/22","activity_end":"2022-07-25 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63158","activity_notes":"common parts repairs Please see the below list of repairs: 2 windows - to remove all existing broken locks and to secure with new locks.Main door - to install new handles and additional D handle and to ease the door so that it does not brush the floor.To replace one of the step risersTo install door stopper to stop door from hitting the wallTo temporarily secure the fire panel cover. (new cover is on order from Fire company)","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 09:38 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 14:24 (travis)<\/b>List of works in the common area.<\/p>

25\/07\/2022 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53780","activity_ticket_id":"51382","ticket_reference":"HDT52463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The light bulb in a strip light in Service Corridor 3 keeps flickering and needs to be replaced.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/22","activity_end":"2022-07-25 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63159","activity_notes":"The light bulb in a strip light in Service Corridor 3 keeps flickering and needs to be replaced.","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 10:02 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 08:09 (alan)<\/b>Roy is doing this one under HDT52606<\/p>

11\/08\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53781","activity_ticket_id":"51383","ticket_reference":"HDT52464","ticket_client":"2134","client_name":"Ms Kate Conway ","ticket_title":"washing machine needs to be fitted ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11 Dale House","cs_id":"2135","cs_address_2":"Boundary Road St Johns Wood","cs_town":"London ","cs_postcode":"NW8 0JB","ticket_client_site":"2135","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/22","activity_end":"2022-08-08 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63160","activity_notes":"washing machine needs to be fitted Monday 8th after first call ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 11:02 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 11:03 (sandra)<\/b>Monday 8th 2nd call <\/p>

10\/08\/2022 17:34 (michaelk)<\/b>Attended site to investigate washing machine pipework following report. It was agreed with client that the existing machine was removed to be collected and we would return to fit the new machine when delivered. Capped off both mains and waste outlets. 2hrs labour 95.<\/p>

01\/09\/2022 21:25 (michaelk)<\/b>Attended site to install new washing machine and waste and pipe fittings as agreed. Completed work and left fully operational. 2hrs labour plus parts, total 112.50 ex vat<\/p>

02\/09\/2022 10:07 (jane)<\/b>(Ticket Closed)<\/p>

10\/10\/2022 10:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/10\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53782","activity_ticket_id":"51384","ticket_reference":"HDT52465","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To remove the pidgeon netting on the 2nd level while the window is cleaned ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/07\/22","activity_end":"2022-07-25 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63161","activity_notes":"for 9am TUESDAY To remove the Pidgeon netting on the 2nd level while the window is cleaned Can you attend Tuesday morning take down the netting and once the window is cleaned can you reinstate please ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 13:09 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 09:33 (travis)<\/b>Found netting permanent fixed,can remove but can't refix.Suggest original netting company to return and fix a zip across the center for future ease of use.<\/p>

26\/07\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53783","activity_ticket_id":"51378","ticket_reference":"HDT52459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak under sink ","ticket_address_1":"Flat 3","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2097","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2097","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/22","activity_end":"2022-07-25 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63162","activity_notes":"leak under sink water has been isolated. can you attend before 4pm. can you let me know tenant is at home ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 09:24 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 16:55 (roy)<\/b>Leaking stop cock. Retightened all okFaulty water heater.Needs new<\/p>

26\/07\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53784","activity_ticket_id":"51385","ticket_reference":"HDT52466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lighting damaged ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/22","activity_end":"2022-07-25 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63163","activity_notes":"lighting damaged ","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2022 15:58 (System)<\/b>Ticket Created<\/p>

25\/07\/2022 15:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53785","activity_ticket_id":"51386","ticket_reference":"HDT52467","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"gas meter room lock not working ","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Upper Wimpole Street ","cs_id":"1988","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6LE","ticket_client_site":"1988","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/07\/22","activity_end":"2022-07-25 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63164","activity_notes":"gas meter room lock not working We had you attend to check the door lock which wasnt working at the above a short while ago! I went over this morning and opened it up but I cannot get it closed there still seems to be a problem with it! It was a FB2 Lock!!","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2022 16:00 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 10:23 (travis)<\/b>Door alignment to allow for fb2 lock to lock easily.<\/p>

26\/07\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53786","activity_ticket_id":"51374","ticket_reference":"HDT52455","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"sash window and meter reading ","ticket_address_1":"Flat 3 ","ticket_address_2":"78 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2140","cs_address_2":"78 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"2140","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/07\/22","activity_end":"2022-07-25 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63165","activity_notes":"KEYS FROM KNIGHTFRANK FOR WEDNESDAY OR THURSDAY It is the window in the bigger bedroom.Im writing to let you know that the sash window in my bedroom has broken its the top part of the window and it looks as though the rope has just worn and eventually broke away. As its so hot, Ive currently got the window only slightly opened, but it will definitely need to be looked at and fixed as there is absolutely no support there Also, I wonder if I could trouble you for a meter reading?","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2022 13:50 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 12:32 (travis)<\/b>Sash window cords X2 ,Meter reads <\/p>

28\/07\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53787","activity_ticket_id":"51311","ticket_reference":"HDT52392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken toilet door lock ","ticket_address_1":"2nd Floor ","ticket_address_2":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor ","cs_id":"1765","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1765","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/07\/22","activity_end":"2022-07-25 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63166","activity_notes":"broken toilet door lock - needs to be replaced","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2022 13:17 (System)<\/b>Ticket Created<\/p>

12\/07\/2022 14:00 (travis)<\/b>Toilet door lock repair.<\/p>

12\/07\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>

25\/07\/2022 16:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2022 10:02 (jane)<\/b>Door lock on order - 2 days lead-time <\/p>

27\/07\/2022 13:21 (travis)<\/b>Attended,measured and ordered new parts.<\/p>

29\/07\/2022 11:11 (travis)<\/b>Toilet, sliding door latch fitted.<\/p>

29\/07\/2022 12:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53788","activity_ticket_id":"51387","ticket_reference":"HDT52468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock on door is broken ","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"5a Rupert Court ","cs_id":"1126","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1126","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/22","activity_end":"2022-07-26 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63167","activity_notes":"lock on door is broken ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 09:57 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 12:51 (travis)<\/b>Main gate and lock repairs, refitment.<\/p>

26\/07\/2022 14:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53789","activity_ticket_id":"51330","ticket_reference":"HDT52411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge-broken bottom plastic cover and drawer compartment To ease bathroom window locks. ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/22","activity_end":"2022-07-26 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63168","activity_notes":"COLLECT KEYS FOR REPAIRAID 10 - 2PM todayFridge-broken bottom plastic cover and drawer compartment ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 11:14 (System)<\/b>Ticket Created<\/p>

14\/07\/2022 15:58 (roy)<\/b>Sent info to office.Tried on line to find parts snd contacted Indesit and waiting for a response <\/p>

20\/07\/2022 12:38 (sandra)<\/b>tuesday 26th 10 - 2pm <\/p>

26\/07\/2022 10:43 (sandra)<\/b>booked for today <\/p>

26\/07\/2022 14:30 (travis)<\/b>Access for repair aid.<\/p>

02\/08\/2022 16:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53790","activity_ticket_id":"51389","ticket_reference":"HDT52470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant ","ticket_address_1":"30 St Martins Lane \/38-39 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 St Martins Lane \/38-39 William IV Street ","cs_id":"2136","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2136","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/22","activity_end":"2022-07-26 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63169","activity_notes":"NUTSHELL RESTAURANT There is a leak into the restaurant from the ceiling, there are residential buildings around where the water maybe coming from","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 10:31 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 15:09 (travis)<\/b>Attended and sourced leak to Banconi restaurant in William iiiv St,Tightened up loose fittings on plastic upstand above leak area.Also found the Syphon pump leaking to the rear of the ice machine .Photos to follow via WhatsApp.<\/p>

26\/07\/2022 15:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53791","activity_ticket_id":"51390","ticket_reference":"HDT52471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency lights not working in common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Tavistock Street ","cs_id":"1306","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1306","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/22","activity_end":"2022-07-26 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63170","activity_notes":"emergency lights not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 11:21 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 11:21 (sandra)<\/b>If they are still out, can we have these replaced and would it be possible to have a job sheet please?<\/p>

29\/07\/2022 09:14 (alan)<\/b>Replace two faulty battery packs on emergency lights 1st and 2nd floor in common parts<\/p>

29\/07\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53792","activity_ticket_id":"51388","ticket_reference":"HDT52469","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Change the arm on the computer from one post to another ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/22","activity_end":"2022-07-26 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63171","activity_notes":"BOOKED FOR TUESDAY 2ND BUT YOU CAN GO OVER TOMORROW AND TAKE A LOOK AT WHAT NEEDS TO BE DONE.Change the arm on the computer from one post to another I was hoping that someone can attend our office on Friday to move the arm that holds our desktop screens in place. Essentially, were just swapping one from a desk to another.I understand that someone has attended to do this before, so hopefully theyre available again as they have an understanding on the wires etc.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 10:24 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 11:55 (travis)<\/b>Swap over monitor's and stands <\/p>

02\/08\/2022 12:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53793","activity_ticket_id":"51391","ticket_reference":"HDT52472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door, lock not working ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/22","activity_end":"2022-07-26 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63172","activity_notes":"Main front door, lock not working ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 13:55 (System)<\/b>Ticket Created<\/p>

26\/07\/2022 14:11 (travis)<\/b>Returned and found main door lock to be binding,Removal of lock,cleaned off old grease,lubricated,replaced and tested <\/p>

26\/07\/2022 14:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53794","activity_ticket_id":"51392","ticket_reference":"HDT52473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rako lighting problem ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/07\/22","activity_end":"2022-07-26 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63173","activity_notes":"Tenants from the townhouse above had a long-running problem with lights which Rako Controls was able to fix back in February.It has started again on the 2nd floor - if they switch the bathroom and bedroom lights on at the same time, the bedroom starts cycling from off to on continuously. Would it be possible to book engineers from Rako again to look into it?","activity_timesheet":null,"ticket_notes_combined":"

26\/07\/2022 14:06 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 16:10 (sandra)<\/b>11th August <\/p>

11\/08\/2022 10:01 (roy)<\/b>Wait till engineers finished then lock up<\/p>

15\/08\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

26\/08\/2022 14:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/08\/2022 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53795","activity_ticket_id":"51393","ticket_reference":"HDT52474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The unisex toilet on the first floor next to the office the flusher is not working.","ticket_address_1":"30 Wellington Street & 21\/23 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street & 21\/23 Catherine Street","cs_id":"2138","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/22","activity_end":"2022-07-26 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63174","activity_notes":"tomorrow The unisex toilet on the first floor next to the office the flusher is not working.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 15:37 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 13:52 (roy)<\/b>Replaced tube but worked for a few secondsNew ballast unit requiredReplaced push button and siphon<\/p>

28\/07\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53796","activity_ticket_id":"51394","ticket_reference":"HDT52475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of the lights in the office the bulb needs to be replaced. It is a strip lighting. About 9 ft\/2.5meters high.","ticket_address_1":"30 Wellington Street & 21\/23 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street & 21\/23 Catherine Street","cs_id":"2139","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2139","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/22","activity_end":"2022-07-26 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63175","activity_notes":"One of the lights in the office the bulb needs to be replaced. It is a strip lighting. About 9 ft\/2.5meters high. the office the bulb needs to be replaced. It is a strip lighting. About 9 ft\/2.5meters high.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 15:40 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 14:00 (roy)<\/b>Replaced tube and worked for a few seconds Alan said a new ballast unit is required but tenant not due back until 17 Aug<\/p>

06\/09\/2022 12:15 (sandra)<\/b>tenant gets back to the office on Wednesday 21st September <\/p>

12\/10\/2022 14:16 (alan)<\/b>Repair lights in office <\/p>

12\/10\/2022 16:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53797","activity_ticket_id":"51395","ticket_reference":"HDT52476","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"toilet seat in the basement toilet needs to be refitted","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/22","activity_end":"2022-07-27 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63176","activity_notes":"toilet seat in the basement toilet needs to be refittedFOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 09:09 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 15:03 (roy)<\/b>Refixed toilet seat<\/p>

28\/07\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53798","activity_ticket_id":"51396","ticket_reference":"HDT52477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you attend and carry out any lamping required ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/22","activity_end":"2022-07-27 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63177","activity_notes":"Can you attend and carry out any lamping required ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 09:11 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 09:43 (alan)<\/b>Replace blown lamps in common parts and order replacement driver unit for wall step lights <\/p>

04\/11\/2022 04:45 (alan)<\/b>Return to site and replace faulty driver units for step lights 1st and2nd floor staircase <\/p>

04\/11\/2022 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53799","activity_ticket_id":"51397","ticket_reference":"HDT52478","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"power shutdown\/weekend","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/22","activity_end":"2022-08-07 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63178","activity_notes":"Please have your contractor booked in for switching off the breakers before power off at 07:00hrs on the Saturday 6th morning, and on Sunday 7th for power restoration to switch the breakers back on. Once I get the Works Contractors contact details I will pass this on so that your contractors can liaise with them over that weekend. ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 09:50 (System)<\/b>Ticket Created<\/p>

31\/07\/2022 07:42 (alan)<\/b>Take around building and show him shut down and start up processs for hole building shut down next weekend <\/p>

08\/08\/2022 09:45 (roy)<\/b>Shut down power supply to building<\/p>

08\/08\/2022 09:47 (roy)<\/b>Power up all floors<\/p>

08\/08\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53800","activity_ticket_id":"51397","ticket_reference":"HDT52478","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"power shutdown\/weekend","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/08\/22","activity_end":"2022-08-07 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63179","activity_notes":"Please have your contractor booked in for switching off the breakers before power off at 07:00hrs on the Saturday morning, and on Sunday for power restoration to switch the breakers back on. Once I get the Works Contractors contact details I will pass this on so that your contractors can liaise with them over that weekend. ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 09:50 (System)<\/b>Ticket Created<\/p>

31\/07\/2022 07:42 (alan)<\/b>Take around building and show him shut down and start up processs for hole building shut down next weekend <\/p>

08\/08\/2022 09:45 (roy)<\/b>Shut down power supply to building<\/p>

08\/08\/2022 09:47 (roy)<\/b>Power up all floors<\/p>

08\/08\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53801","activity_ticket_id":"51398","ticket_reference":"HDT52479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flickering lights ","ticket_address_1":"Flat 5, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/22","activity_end":"2022-07-27 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63180","activity_notes":"WHEN CAN YOU ATTEND THIS WEEK We have an issue with the main lights in the bedroom. They flicker very badly, to the extent that we dont use the lights in that room any more which is rather inconvenient. Would it be possible to get an electrician in one day this week, please?","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 10:22 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 05:53 (alan)<\/b>Investigate lights in bedroom flickering Found loose connection. Repaired loose connection and replaced broken dimmer switch which was not LED compatible <\/p>

29\/07\/2022 10:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53802","activity_ticket_id":"51399","ticket_reference":"HDT52480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose basin tap ","ticket_address_1":"Flat 5","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1996","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1996","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/22","activity_end":"2022-07-27 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63181","activity_notes":"ACCESS THURSDAY MORNING WITH THE TENANT The bathroom taps handle is getting really loose and it does not stay in the position that it should be, like totally dropping to the left side or right side. We could not control the temperature sometimes and its hard to open and close. I was wondering if its possible to replace the taps or someone can fix this? ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 11:57 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 11:58 (sandra)<\/b>531416<\/p>

29\/07\/2022 12:05 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2022 16:04 (iain)<\/b>Temporary repair. Quote for new.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53803","activity_ticket_id":"51400","ticket_reference":"HDT52481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15076 - Remedial works following NICEic ","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/07\/22","activity_end":"2022-07-27 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63182","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 14:06 (jane)<\/b>Engineer to return to the restaurant to see if he can get access to the basement <\/p>

29\/01\/2023 20:10 (alan)<\/b>Quoted works <\/p>

07\/02\/2023 06:47 (alan)<\/b>Quoted works<\/p>

07\/02\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53804","activity_ticket_id":"51402","ticket_reference":"HDT52483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace batteries in the smoke alarms","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/22","activity_end":"2022-07-27 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63183","activity_notes":"replace batteries in the smoke alarmsKEYS EMPTY","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:06 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 09:46 (roy)<\/b>Replaced batteries <\/p>

28\/07\/2022 12:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53805","activity_ticket_id":"51401","ticket_reference":"HDT52482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"batteries to be replaced in smoke alarms ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/22","activity_end":"2022-07-27 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63184","activity_notes":"batteries to be replaced in smoke alarms KEYS TENANT ON HOLIDAY ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:04 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 11:54 (roy)<\/b>Replaced 2 x 9v batteries<\/p>

28\/07\/2022 12:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53806","activity_ticket_id":"51403","ticket_reference":"HDT52484","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 1, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/22","activity_end":"2022-09-16 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63185","activity_notes":"Gas inspection and plumbing checks - 16th keys","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:13 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 20:26 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

23\/09\/2022 12:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53807","activity_ticket_id":"51404","ticket_reference":"HDT52485","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Inspection and Plumbing checks - 29 Sept","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2142","cs_address_2":"27 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/22","activity_end":"2022-09-16 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63186","activity_notes":"Gas Inspection and Plumbing checks - 16th vacant with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:35 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 20:27 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

23\/09\/2022 12:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53808","activity_ticket_id":"51405","ticket_reference":"HDT52486","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 30th Sept","ticket_address_1":"Flat 3, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"65","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"65","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/22","activity_end":"2022-09-16 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63187","activity_notes":"Gas inspection and plumbing checks - 16th with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:39 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 20:27 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

23\/09\/2022 12:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53809","activity_ticket_id":"51406","ticket_reference":"HDT52487","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 27th Sept","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/22","activity_end":"2022-09-16 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63188","activity_notes":"Gas inspection and plumbing checks - 16th tenant at home ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2022 15:41 (System)<\/b>Ticket Created<\/p>

23\/09\/2022 12:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53810","activity_ticket_id":"51407","ticket_reference":"HDT52488","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 27th Sept","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/22","activity_end":"2022-09-22 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63189","activity_notes":"Gas inspection and plumbing checks - tenant will be at home for 8am on 22nd September","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:43 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 20:22 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

23\/09\/2022 12:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53811","activity_ticket_id":"51408","ticket_reference":"HDT52489","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 6, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/22","activity_end":"2022-07-27 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63190","activity_notes":"Gas inspection and plumbing checks - renewal 28th Sept","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:44 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 07:27 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

27\/09\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53812","activity_ticket_id":"51409","ticket_reference":"HDT52490","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 30th Sept","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/22","activity_end":"2022-07-27 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63191","activity_notes":"Gas inspection and plumbing checks - renewal 28th Sept","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2022 15:46 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 21:12 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

22\/09\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53813","activity_ticket_id":"51410","ticket_reference":"HDT52491","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 7, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/22","activity_end":"2022-09-23 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63192","activity_notes":"Gas inspection and plumbing checks - 23rd with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:47 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 06:53 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

27\/09\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53814","activity_ticket_id":"51411","ticket_reference":"HDT52492","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 8, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/22","activity_end":"2022-09-23 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63193","activity_notes":"Gas inspection and plumbing checks - 23rd and tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:48 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 06:53 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

27\/09\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53815","activity_ticket_id":"51413","ticket_reference":"HDT52494","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 27th Sept","ticket_address_1":"Flat 10, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/22","activity_end":"2022-09-22 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63194","activity_notes":"Gas inspection and plumbing checks - Booked for 22nd with tenant who will be at home ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:54 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 15:51 (sandra)<\/b>Thank you for the email. I will open the door for you. Flat10, 27 Slingsby Place. 22nd with tenant <\/p>

27\/09\/2022 07:07 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

27\/09\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53816","activity_ticket_id":"51414","ticket_reference":"HDT52495","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 27th Sept","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/22","activity_end":"2022-09-20 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63195","activity_notes":"Gas inspection and plumbing checks - 20th key but tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:56 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 19:42 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

21\/09\/2022 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53817","activity_ticket_id":"51415","ticket_reference":"HDT52496","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 27th Sept","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/22","activity_end":"2022-09-20 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63196","activity_notes":"Gas inspection and plumbing checks - 20th with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:58 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 19:42 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

21\/09\/2022 11:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53818","activity_ticket_id":"51416","ticket_reference":"HDT52497","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 30th Sept","ticket_address_1":"Flat 13, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/22","activity_end":"2022-09-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63197","activity_notes":"Gas inspection and plumbing checks - 20th with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:00 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 19:42 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

21\/09\/2022 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53819","activity_ticket_id":"51417","ticket_reference":"HDT52498","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 14, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/22","activity_end":"2022-09-20 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63198","activity_notes":"Gas inspection and plumbing checks - 20th tenant home but take keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:01 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 19:43 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

21\/09\/2022 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53820","activity_ticket_id":"51418","ticket_reference":"HDT52499","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 15, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/22","activity_end":"2022-09-20 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63199","activity_notes":"Gas inspection and plumbing checks - 20th keys but tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:02 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 19:43 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

21\/09\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53821","activity_ticket_id":"51419","ticket_reference":"HDT52500","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 30th Sept","ticket_address_1":"Flat 16, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63200","activity_notes":"Gas inspection and plumbing checks - tenant home but take keys 21st","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:03 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 21:12 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

22\/09\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53822","activity_ticket_id":"51409","ticket_reference":"HDT52490","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 30th Sept","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63201","activity_notes":"Gas inspection and plumbing checks - 21st key but tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:46 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 21:12 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

22\/09\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53823","activity_ticket_id":"51420","ticket_reference":"HDT52501","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 18, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63202","activity_notes":"Gas inspection and plumbing checks - 21st keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:08 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 21:12 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

22\/09\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53824","activity_ticket_id":"51421","ticket_reference":"HDT52502","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 19, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63203","activity_notes":"Gas inspection and plumbing checks - 21st with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:12 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 21:13 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

22\/09\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53825","activity_ticket_id":"51422","ticket_reference":"HDT52503","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 20, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 20","cs_id":"93","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"93","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63204","activity_notes":"Gas inspection and plumbing checks - 21st with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:13 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 21:13 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

22\/09\/2022 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53826","activity_ticket_id":"51423","ticket_reference":"HDT52504","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 21, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63205","activity_notes":"Gas inspection and plumbing checks - tenant home but take keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:15 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 21:14 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

22\/09\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53827","activity_ticket_id":"51424","ticket_reference":"HDT52505","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 23rd Sept","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63206","activity_notes":"Gas inspection and plumbing checks - 21st with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:16 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 12:15 (sandra)<\/b>21st rescheduled and security emailed <\/p>

21\/09\/2022 21:14 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

22\/09\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53828","activity_ticket_id":"51425","ticket_reference":"HDT52506","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 23rd Sept","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/22","activity_end":"2022-09-15 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63207","activity_notes":"Gas inspection and plumbing checks - 15th after 1pm ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:17 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 15:29 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:00 (michaelk)<\/b>Completed gas cert and plumbing check. 85<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53829","activity_ticket_id":"51331","ticket_reference":"HDT52412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower dial not working ","ticket_address_1":"Flat 1A, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/22","activity_end":"2022-07-27 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63208","activity_notes":"The water dials in the shower are seemingly stuck and quite rusty. The dial that switches from handheld to overheard showed is completely off the designated mark. The dial that controls the water temperature is permanent stuck on the hotter side and barely moves to the colder side even with the most effort applied.","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2022 13:16 (System)<\/b>Ticket Created<\/p>

15\/07\/2022 14:40 (dan)<\/b>Replacement shower cartridge to be sourced<\/p>

20\/07\/2022 11:18 (sandra)<\/b>asking MK where to source cartridge <\/p>

22\/07\/2022 16:45 (jane)<\/b>Shower cartridge on order, expected in on 31st July <\/p>

05\/08\/2022 14:29 (sandra)<\/b>Good afternoon Jane, I have taken a look at the status of this and it does look like we have had a manufacturing delay on these. I apologise if you have not received an update on this as we are sending emails out currently. We are looking to get these in within the next 2-3 weeks and as soon as they arrive into our warehouse, we will have the order dispatched immediately. Please accept my apologies for the inconvenience and if you have any questions please feel free to let me know. Kind regardsJosh<\/p>

08\/09\/2022 21:02 (michaelk)<\/b>Attended site to replace shower thermostatic cartridge. The shower handle was found with a seized grub screw which required us to drill out the fixing. The cartridge was fitted and tested, the flow handle was also re-fixed. I have left the shower in working order but im awaiting replacement grub screws. Will return with replacement grub screws.<\/p>

21\/09\/2022 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53830","activity_ticket_id":"51426","ticket_reference":"HDT52507","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 23rd Sept","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"770","cs_address_2":"5a Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"770","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/22","activity_end":"2022-09-15 17:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63209","activity_notes":"Gas inspection and plumbing checks - 15th with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:34 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:01 (michaelk)<\/b>Completed gas cert and plumbing check. 85<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53831","activity_ticket_id":"51427","ticket_reference":"HDT52508","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Resident of flat 10 (Ms. Kemal) will give access although porter who has early finish today as on way back to property now. ","ticket_address_1":"30 Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DP","cs_address_1":"30 Floral Street ","cs_id":"1104","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DP","ticket_client_site":"1104","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/22","activity_end":"2022-07-27 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63210","activity_notes":"Resident of flat 10 (Ms. Kemal) will give access although porter who has early finish today as on way back to property now. ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 16:50 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 07:04 (roy)<\/b>Placed large containers in reception to capture leak.Investigated and temp repair to overflow pipe underneath bath. Large hole.Needs to be replaced but builder who refitted bathroom is returning<\/p>

28\/07\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53832","activity_ticket_id":"51428","ticket_reference":"HDT52509","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler not working ","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"821","cs_address_2":"15 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"821","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/22","activity_end":"2022-07-28 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63211","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 09:09 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 11:14 (roy)<\/b>Condense pipe blocked.Reset and all seems ok<\/p>

28\/07\/2022 12:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53833","activity_ticket_id":"51394","ticket_reference":"HDT52475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of the lights in the office the bulb needs to be replaced. It is a strip lighting. About 9 ft\/2.5meters high.","ticket_address_1":"30 Wellington Street & 21\/23 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street & 21\/23 Catherine Street","cs_id":"2139","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2139","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/22","activity_end":"2022-09-21 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63212","activity_notes":"booked for 21st September when tenant gets back from holiday to the office Wednesday One of the lights in the office the bulb needs to be replaced. It is a strip lighting. About 9 ft\/2.5meters high. the office the bulb needs to be replaced. It is a strip lighting. About 9 ft\/2.5meters high.","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 15:40 (System)<\/b>Ticket Created<\/p>

27\/07\/2022 14:00 (roy)<\/b>Replaced tube and worked for a few seconds Alan said a new ballast unit is required but tenant not due back until 17 Aug<\/p>

06\/09\/2022 12:15 (sandra)<\/b>tenant gets back to the office on Wednesday 21st September <\/p>

12\/10\/2022 14:16 (alan)<\/b>Repair lights in office <\/p>

12\/10\/2022 16:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53834","activity_ticket_id":"51429","ticket_reference":"HDT52510","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/SW\/15078 - Repair to electric gates ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/07\/22","activity_end":"2022-07-28 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63213","activity_notes":"Repair to electric gates ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2022 13:23 (sandra)<\/b>returning today 15th to complete works <\/p>

16\/08\/2022 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53835","activity_ticket_id":"51430","ticket_reference":"HDT52511","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issue","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"2144","cs_address_2":"15 Slingsby Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2144","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/22","activity_end":"2022-07-28 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63214","activity_notes":"Boiler issue keys for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:14 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 11:05 (roy)<\/b>Hot water ok.Low pressure, reset.Valve sticking but ok<\/p>

28\/07\/2022 12:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53836","activity_ticket_id":"51431","ticket_reference":"HDT52512","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 1, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/22","activity_end":"2022-09-15 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63215","activity_notes":"Gas inspection and plumbing checks - 15th flat is tenanted and he can be there until 3pm ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:26 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 14:32 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:02 (michaelk)<\/b>Completed gas cert and plumbing check. 85<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53837","activity_ticket_id":"51432","ticket_reference":"HDT52513","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - for 28th September at 2pm, tenant will be home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/22","activity_end":"2022-09-28 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63216","activity_notes":"Gas inspection and plumbing checks -28th September at 2pm Mr Mills ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:27 (System)<\/b>Ticket Created<\/p>

28\/09\/2022 20:45 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

29\/09\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53838","activity_ticket_id":"51433","ticket_reference":"HDT52514","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 23rd Sept","ticket_address_1":"Flat 3, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/22","activity_end":"2022-09-15 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63217","activity_notes":"Gas inspection and plumbing checks - 15th and tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:28 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 14:33 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:02 (michaelk)<\/b>Completed gas cert and plumbing check. 85<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53839","activity_ticket_id":"51434","ticket_reference":"HDT52515","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 4, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/22","activity_end":"2022-09-15 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63218","activity_notes":"Gas inspection and plumbing checks - 15 with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:29 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:03 (michaelk)<\/b>Completed gas cert and plumbing check. 85<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53840","activity_ticket_id":"51435","ticket_reference":"HDT52516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 1, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63219","activity_notes":"Gas inspection and plumbing checks - 12th keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:30 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 10:41 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:13 (michaelk)<\/b>Completed gas cert and plumbing check 85<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53841","activity_ticket_id":"51436","ticket_reference":"HDT52517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 2, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, Maidstone House, 3 Mercer Street ","cs_id":"129","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63220","activity_notes":"Gas inspection and plumbing checks - 12th vacant ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:31 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:14 (michaelk)<\/b>Job not completed. <\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53842","activity_ticket_id":"51437","ticket_reference":"HDT52518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 30th Sept","ticket_address_1":"Flat 3, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63221","activity_notes":"Gas inspection and plumbing checks - 12th with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:32 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:13 (michaelk)<\/b>Completed gas cert and plumbing check 85<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53843","activity_ticket_id":"51438","ticket_reference":"HDT52519","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 4, Maidstone House, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, Maidstone House, 3 Mercer Street","cs_id":"131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63222","activity_notes":"Gas inspection and plumbing checks - 12th with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:33 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 15:10 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:14 (michaelk)<\/b>Completed gas cert and plumbing check 85<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53844","activity_ticket_id":"51439","ticket_reference":"HDT52520","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 5, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/22","activity_end":"2022-09-16 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63223","activity_notes":"Gas inspection and plumbing checks - 16th with keys ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2022 10:34 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53845","activity_ticket_id":"51440","ticket_reference":"HDT52521","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 6, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/22","activity_end":"2022-07-28 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63224","activity_notes":"Gas inspection and plumbing checks - renewal 28th Sept","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:36 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 20:31 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

23\/09\/2022 12:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53846","activity_ticket_id":"51441","ticket_reference":"HDT52522","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 7, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"153","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63225","activity_notes":"Gas inspection and plumbing checks - 12th vacant ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:38 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:15 (michaelk)<\/b>Job not completed <\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53847","activity_ticket_id":"51442","ticket_reference":"HDT52523","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 29th Sept","ticket_address_1":"Flat 8, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63226","activity_notes":"Gas inspection and plumbing checks - 12th vacant ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 10:38 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:15 (michaelk)<\/b>Completed gas cert and plumbing check 85<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53848","activity_ticket_id":"51443","ticket_reference":"HDT52524","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"FB 2 Basement Water Meter Cupboard","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/07\/22","activity_end":"2022-07-28 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63227","activity_notes":"List of works FB 2 Basement Water Meter CupboardCan we have the water meter cupboard lock checked please as it looks broken and does not secure?Also the electric meter cupboards in the hallway also have a FB Lock but some of the catches to secure the doors are not working. Could this be rectified asap.Also in the electric meter cupboards there is some debris from various contractors can this be cleaned out and just the mouse traps left and the light bulbs please which are in the end cupboard!We also had an air freshener installed by yourselves but it was not fixed in the same place as the last one so has left 4 holes!!! Can these be filled and made good please as we did ask for it to be placed in the same position but for some reason this has been placed on the wall by the staircase!","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 11:06 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 12:10 (travis)<\/b>List of works,X4 FB locks overhauled,Rubbish removed and cupboards swept,Electric metal cupboard door repaired,Wall holes filled.<\/p>

01\/08\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53849","activity_ticket_id":"51444","ticket_reference":"HDT52525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for engineer to investigate leak at Flat 3. It may have leak from Flat above. ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/22","activity_end":"2022-07-28 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63228","activity_notes":"Please arrange for engineer to investigate leak at Flat 3. It may have leak from Flat above. code for Flat 3 and Flat 4 8831*","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 11:50 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 15:18 (roy)<\/b>No visible reason where leak is coming from. Need to start either removing tiled bath panel or tiles behind toilet.Manager will arrange when as occupied at the moment. My guess its the bath that is leaking.Fan blew up in flat 3. Disconnected and turned on power to flat<\/p>

29\/07\/2022 16:07 (iain)<\/b>Investigate leak.<\/p>

29\/07\/2022 17:47 (roy)<\/b>With Ian.Board tripped out again following another leak.Made safe lights in ceiling and reset board.Assisted Ian in removing worktop above toilet.Isolated toilet as 4 inch pan connector leaking.Toilet needs removing and parts replaced<\/p>

03\/08\/2022 13:09 (travis)<\/b>Toilet pan connector replacement.<\/p>

03\/08\/2022 16:15 (iain)<\/b>Leak.<\/p>

04\/08\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53850","activity_ticket_id":"51445","ticket_reference":"HDT52526","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Internal fire exit doors not closing into door frame - 3rd and GF","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/22","activity_end":"2022-07-29 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63229","activity_notes":"Internal fire exit doors not closing into door frame - 3rd and GF","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 09:01 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 09:07 (alan)<\/b>Adjust door closes on ground and 3rd floor and leave working correctly<\/p>

29\/07\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53851","activity_ticket_id":"51446","ticket_reference":"HDT52527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"entrance wall graffiti","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1805","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1805","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/22","activity_end":"2022-07-29 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63230","activity_notes":"entrance wall graffitiPlease arrange for the above to be removed.","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 09:13 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 12:55 (travis)<\/b>Graffiti removal from marble and painted wall next to main entrance door.<\/p>

29\/07\/2022 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53852","activity_ticket_id":"51447","ticket_reference":"HDT52528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Only the ceiling in bathroom was allowed for ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/08\/22","activity_end":"2022-08-02 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63231","activity_notes":"redecorate wall in the kitchen 9am tuesday ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2022 09:28 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:51 (jane)<\/b>(Ticket Closed)<\/p>

20\/12\/2022 09:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/01\/2023 12:31 (jane)<\/b>Requested access for Thursday 12th January 2023<\/p>

06\/01\/2023 13:21 (jane)<\/b>Access been confirmed for Thursday 12th January 2023 - To collect keys <\/p>

11\/01\/2023 19:50 (dean)<\/b>Done <\/p>

11\/01\/2023 19:52 (dean)<\/b>Done <\/p>

12\/01\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>

08\/02\/2023 09:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/02\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53853","activity_ticket_id":"51448","ticket_reference":"HDT52529","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15030 - Ventilation to Toilets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/07\/22","activity_end":"2022-07-29 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63232","activity_notes":"Ventilation to Toilets ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2022 13:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53854","activity_ticket_id":"51449","ticket_reference":"HDT52530","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"PAT testing to various sites ","ticket_address_1":"Gentwell Various sites ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Gentwell Various sites ","cs_id":"1113","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1113","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/22","activity_end":"2022-08-03 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63233","activity_notes":"PAT testing to various sites Wednesday 3 Aug outside Lilian's office at 8am to meet Gentwell ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 10:31 (System)<\/b>Ticket Created<\/p>

03\/08\/2022 13:42 (roy)<\/b>Various properties 2 more to go<\/p>

15\/08\/2022 13:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53855","activity_ticket_id":"51451","ticket_reference":"HDT52532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - renewal September ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street ","cs_id":"1312","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1312","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/22","activity_end":"2022-07-29 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63234","activity_notes":"5 year electrical - renewal September ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 10:48 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 08:38 (alan)<\/b>Electrical inspection <\/p>

20\/12\/2022 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53856","activity_ticket_id":"51323","ticket_reference":"HDT52404","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15032 - Fire stopping required ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/07\/22","activity_end":"2022-07-29 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63235","activity_notes":"redecoration required following fire stopping works. please call Travis for details. ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2022 15:33 (travis)<\/b>Collection of materials.<\/p>

25\/07\/2022 13:43 (travis)<\/b>H&s works,Smoke proofing electrical cupboard.<\/p>

28\/07\/2022 15:40 (travis)<\/b>H&S Works,Electric cupboard,fire proofing.<\/p>

28\/07\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2022 09:02 (travis)<\/b>H&S Works,Plaster board to top of cabinet.<\/p>

29\/07\/2022 11:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/09\/2022 09:52 (dean)<\/b>Done 220.00<\/p>

02\/09\/2022 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53857","activity_ticket_id":"51452","ticket_reference":"HDT52533","ticket_client":"2100","client_name":"Notes Coffee Roasters & Bar","ticket_title":"SW\/SW\/14842 - Replacement membrane ","ticket_address_1":"Unit 2","ticket_address_2":"Blackwall Trading Estate 14 Lanrick Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"E14 0JP","cs_address_1":"Unit 2","cs_id":"1965","cs_address_2":"Blackwall Trading Estate 14 Lanrick Road ","cs_town":"London","cs_postcode":"E14 0JP","ticket_client_site":"1965","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/22","activity_end":"2022-08-10 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63236","activity_notes":"Replacement membrane booked for Wednesday 10thwhilst there can you also look at the following We also now have an issue with one of the elements replaced on the original visit. The top element has blown, and is shorted to ground. We need this replaced. The bottom element had tripped the high limit, which I have reset. ","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53858","activity_ticket_id":"51444","ticket_reference":"HDT52525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for engineer to investigate leak at Flat 3. It may have leak from Flat above. ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/22","activity_end":"2022-07-29 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63237","activity_notes":"Please arrange for engineer to investigate leak at Flat 3. It may have leak from Flat 4 above. call Lilian for codes to the entry pad. call Roy as he looked at it yesterday but Lilian wants someone to return today as above flat run shower this morning and it leaked into Flat 3","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 11:50 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 15:18 (roy)<\/b>No visible reason where leak is coming from. Need to start either removing tiled bath panel or tiles behind toilet.Manager will arrange when as occupied at the moment. My guess its the bath that is leaking.Fan blew up in flat 3. Disconnected and turned on power to flat<\/p>

29\/07\/2022 16:07 (iain)<\/b>Investigate leak.<\/p>

29\/07\/2022 17:47 (roy)<\/b>With Ian.Board tripped out again following another leak.Made safe lights in ceiling and reset board.Assisted Ian in removing worktop above toilet.Isolated toilet as 4 inch pan connector leaking.Toilet needs removing and parts replaced<\/p>

03\/08\/2022 13:09 (travis)<\/b>Toilet pan connector replacement.<\/p>

03\/08\/2022 16:15 (iain)<\/b>Leak.<\/p>

04\/08\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53859","activity_ticket_id":"51212","ticket_reference":"HDT52293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 25th September ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/22","activity_end":"2022-07-29 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63238","activity_notes":"5 year electrical test - renewal 25th September ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2022 11:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 11:30 (alan)<\/b>Electrical inspection <\/p>

29\/07\/2022 11:31 (sandra)<\/b>(Ticket Closed)<\/p>

29\/07\/2022 14:39 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/07\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>

30\/07\/2022 14:54 (alan)<\/b>Electrical inspection <\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53860","activity_ticket_id":"51453","ticket_reference":"HDT52534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - tenant moves in today - access via keys ","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/22","activity_end":"2022-07-29 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63239","activity_notes":"List of works - tenant moves in today - access via keys Kitchen lights not working Undercabinet strip light in kitchen not working Tap loose ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 14:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 17:49 (roy)<\/b>Faulty dimmer modules which fit in grid plate but discontinued.Fotted temp modules.NTR to fix loose taps<\/p>

31\/07\/2022 12:46 (roy)<\/b>NIGHTMARE!! Broken dimmer modules but now obsolete. Hamilton make.Had to purchase 3 x dimmer module convertible packs which fitted but now lights are flashing if turned too high. Either 3 x lights need changing or we need to remove 6 x grid light switches and fit MK.This is for Alan to do.Retightened kitchen tap<\/p>

01\/08\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>

11\/08\/2022 09:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2022 16:01 (alan)<\/b>Replace 3 faulty dimmer module in main room<\/p>

12\/08\/2022 16:03 (jane)<\/b>(Ticket Closed)<\/p>

12\/08\/2022 16:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2022 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53861","activity_ticket_id":"51454","ticket_reference":"HDT52535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 21st July ","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/07\/22","activity_end":"2022-07-29 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63240","activity_notes":"5 year electrical test - renewal 21st July ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 14:40 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 14:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53862","activity_ticket_id":"51455","ticket_reference":"HDT52536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows are stuck closed ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/22","activity_end":"2022-07-29 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63241","activity_notes":"windows are stuck closed can you attend today tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 14:49 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 15:38 (travis)<\/b>Closed seized window.<\/p>

29\/07\/2022 15:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53863","activity_ticket_id":"51367","ticket_reference":"HDT52448","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Gate broken ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/08\/22","activity_end":"2022-08-01 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63242","activity_notes":"Gate broken ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2022 11:39 (System)<\/b>Ticket Created<\/p>

03\/08\/2022 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53864","activity_ticket_id":"51412","ticket_reference":"HDT52493","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks - renewal 28th Sept","ticket_address_1":"Flat 9, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/22","activity_end":"2022-08-01 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63243","activity_notes":"Gas inspection and plumbing checks - renewal 28th Sept","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2022 15:51 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 07:27 (michaelk)<\/b>Completed gas cert and plumbing 85<\/p>

27\/09\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53865","activity_ticket_id":"51366","ticket_reference":"HDT52447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inform Roy to replace the faulty ceiling downlighters x 5 . and shower seal to be replaced ","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/22","activity_end":"2022-08-01 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63244","activity_notes":"inform Roy to replace the faulty ceiling downlighters x 5 . and shower seal to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2022 11:17 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53866","activity_ticket_id":"51456","ticket_reference":"HDT52537","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom lights ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"1753","cs_address_2":"Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1753","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/22","activity_end":"2022-08-01 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63245","activity_notes":"bathroom lights - asked for access this afternoon 2pm today please","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 09:32 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 14:36 (roy)<\/b>Replaced bulbLED bulb but fitted Halogen 22d bulb (Tenant supplied)<\/p>

02\/08\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53867","activity_ticket_id":"51458","ticket_reference":"HDT52539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dimmer switches","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/22","activity_end":"2022-08-10 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63246","activity_notes":"WEDNESDAY MORNING 10th at 8 AM dimmer switchesWe had the electrician in to look at our light switches in the living room a few months ago. We are now having similar issues with our light switches in the bedrooms - flickering, not responding to the switches - and so I guess we need the same parts replaced. Can you see if the Electrician can attend? ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 09:42 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 09:03 (alan)<\/b>Replace faulty dimmer switch modules in both bedroom <\/p>

10\/08\/2022 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53868","activity_ticket_id":"51459","ticket_reference":"HDT52540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/08\/22","activity_end":"2022-08-01 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63247","activity_notes":"dishwasher not working Regarding the dishwasher, I put my phone in there to record and I can see the top shelf does not actually work, the arm meant to spin does not, and water just leaks out the pipes. It also does not wash well and leaves plates and cutlery with dirt marks all over it or does not clean at all.","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2022 09:44 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 10:21 (sandra)<\/b>We will be able to send an engineer on Thursday, 04\/08, between 10am and 2pm. Please let me know if that would be convenient and how access will be arranged. <\/p>

12\/08\/2022 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53869","activity_ticket_id":"51460","ticket_reference":"HDT52541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - leak ","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rathbone Place ","cs_id":"1244","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1244","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/22","activity_end":"2022-08-01 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63248","activity_notes":"Emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2022 09:48 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>

01\/08\/2022 09:50 (sandra)<\/b>Leak into flat 6 but on arrival the leak had stopped so no urgency.Urban Chic wanted me to go into flat 2 to investigate and said enter with keys.I asked if it was occupied and they wasn't sure.I knocked on door and a family was staying in flat and as it was 11pm would not give access.Arranged to revisit SaturdaySaturday it leaked againReset power and removed damaged heat alarm in flat 6Found in flat 2 the waste had been disconnected and same as recent leak into flat 14Found that when blocked the cleaners attempt to clear blockage and unscrew the waste.Told them they mist do this and to get professionals in.Refixed waste and testedAll seems okStrongly recommend others flats are checked to make sure the water hasn't been tampered withFlat 6 Ceilings need decorating in two rooms Heat alarm and C0 alarm needs replacing <\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53870","activity_ticket_id":"51457","ticket_reference":"HDT52538","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak","ticket_address_1":"Suite 1","ticket_address_2":"23-26 Great James Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 1","cs_id":"2015","cs_address_2":"23-26 Great James Street","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"2015","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/22","activity_end":"2022-08-01 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63249","activity_notes":"There should be a builder on site in the flat above for access to that flat Unfortunately, Ive come in this morning and found that the lightbulb in our kitchen is leaking. Ive spoken to the flat owners above who have said that they had not done any water\/floor work over the weekend would it be possible to arrange for someone to come and assess this as soon as possible please? Ive turned the light off for now as there is a constant drip coming from the light bulb. ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2022 09:38 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 13:17 (travis)<\/b>Attended, removed lamp from ceiling light,Dried off all connections and lamp,Refitted and tested,all working fine.Roy to attend at end of day and reinstate light filter,which I have temporarily left off so any moisture can evaporate.<\/p>

04\/08\/2022 09:17 (travis)<\/b>Returned, checked light and refitted light lens <\/p>

04\/08\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53871","activity_ticket_id":"51461","ticket_reference":"HDT52542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenants main door lock is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/22","activity_end":"2022-08-01 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63250","activity_notes":"tenants main door lock is not working - keys on sitephone maintenance man for accessSajid 07958230412 ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 10:18 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 14:24 (travis)<\/b>Overhauled both locks,Lightly lubricated,Tested.<\/p>

01\/08\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53872","activity_ticket_id":"51464","ticket_reference":"HDT52545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler error","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/22","activity_end":"2022-08-01 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63251","activity_notes":"boiler error -tenant home at 4pm today.","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 11:59 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 17:47 (roy)<\/b>Unable to reset.Gas seems okFan seems ok Pump is ok Ignition failure.Have arranged for Lee to visit on wednesday<\/p>

12\/08\/2022 06:50 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the gas valve which requires changing. I have located a replacement valve, will collect and return to site to fit.2 hrs labour 95<\/p>

12\/08\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

12\/08\/2022 15:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2022 14:57 (michaelk)<\/b>Collected parts from suppliers and attended site to replace gas valve and electrode set. Completed work and left fully operational. 3hrs labour plus parts 339 ex vat.<\/p>

15\/08\/2022 15:04 (michaelk)<\/b>Collected parts and attended site to replace faulty components to the boiler. Changed the gas valve and electrode and tested the boiler, leaving in full working order. 4hrs labour plus parts 395 ex vat.<\/p>

16\/08\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53873","activity_ticket_id":"51457","ticket_reference":"HDT52538","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak","ticket_address_1":"Suite 1","ticket_address_2":"23-26 Great James Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 1","cs_id":"2015","cs_address_2":"23-26 Great James Street","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"2015","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/22","activity_end":"2022-08-01 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63252","activity_notes":"Unfortunately, Ive come in this morning and found that the lightbulb in our kitchen is leaking. Ive spoken to the flat owners above who have said that they had not done any water\/floor work over the weekend would it be possible to arrange for someone to come and assess this as soon as possible please? Ive turned the light off for now as there is a constant drip coming from the light bulb. ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 09:38 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 13:17 (travis)<\/b>Attended, removed lamp from ceiling light,Dried off all connections and lamp,Refitted and tested,all working fine.Roy to attend at end of day and reinstate light filter,which I have temporarily left off so any moisture can evaporate.<\/p>

04\/08\/2022 09:17 (travis)<\/b>Returned, checked light and refitted light lens <\/p>

04\/08\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53874","activity_ticket_id":"51457","ticket_reference":"HDT52538","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"leak","ticket_address_1":"Suite 1","ticket_address_2":"23-26 Great James Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Suite 1","cs_id":"2015","cs_address_2":"23-26 Great James Street","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"2015","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/22","activity_end":"2022-08-01 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63253","activity_notes":"CAN YOU GO HERE FIRST THING TOMORROW AS IT HASNT BEEN DONETravis has taken the lens off the light that is dripping water. Can you check on your way home to see if it is dry enough to replace the shade.","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 09:38 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 13:17 (travis)<\/b>Attended, removed lamp from ceiling light,Dried off all connections and lamp,Refitted and tested,all working fine.Roy to attend at end of day and reinstate light filter,which I have temporarily left off so any moisture can evaporate.<\/p>

04\/08\/2022 09:17 (travis)<\/b>Returned, checked light and refitted light lens <\/p>

04\/08\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53875","activity_ticket_id":"51466","ticket_reference":"HDT52547","ticket_client":"1536","client_name":"Gudrun Sjoden","ticket_title":"broken window ","ticket_address_1":"65-67 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"65-67 Monmouth Street ","cs_id":"1057","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1057","ticket_status_code":"Cancelled","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"01\/08\/22","activity_end":"2022-08-01 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63254","activity_notes":"broken window ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2022 14:01 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 13:12 (sandra)<\/b>(Ticket Closed)<\/p>

16\/08\/2022 14:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2022 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53876","activity_ticket_id":"51465","ticket_reference":"HDT52546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/22","activity_end":"2022-08-01 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63255","activity_notes":"Blocked toilet please collect keys from central cross ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 13:51 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 15:44 (travis)<\/b>Blocked toilet.<\/p>

01\/08\/2022 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53877","activity_ticket_id":"51468","ticket_reference":"HDT52549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rubbish removal ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/22","activity_end":"2022-08-01 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63256","activity_notes":"rubbish removal ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 15:41 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 15:47 (travis)<\/b>Rubbish removal,Full van load Inc,X2 mattresses.<\/p>

01\/08\/2022 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53878","activity_ticket_id":"51467","ticket_reference":"HDT52548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"attend and make safe the cables ","ticket_address_1":"Flat 2","ticket_address_2":"14a Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2153","cs_address_2":"14a Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"2153","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/22","activity_end":"2022-08-01 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63257","activity_notes":"attend and make safe the cables Stephen discovered that some under-cabinet lighting works have slipped down from the cabinet in the past hour. They appear to have been stuck on with the equivalent of duct tape.1.Windows only open a small amount. We would like to open the bedroom window further, or open the top part, for sleeping. However, the bottom lifts only slightly, and the top window cannot be opened at all. While this is a topic for allowing fresh air, it also occurs to me that it does not allow fire escape either. Is there a way to open - first request - the bedroom window either more at the bottom, or at the top? (We have no children or pets.) 2.Toilet flushing seems to continue running after a long flush. We are currently stopping it by more tapping, but that is not a long-term solution. Perhaps it will settle down with more use (as I think the flat was empty for some weeks). ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 14:04 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 17:50 (roy)<\/b>Refixed toilet Window is screwed shut and secondary glazing is faultyCables needs a bit of timber screwed to the underside of the cabinet<\/p>

05\/08\/2022 13:00 (travis)<\/b>Removed secondary glazing to access window stops,Removed window stops to allow sash window to open fully, reinstatement of secondary glazing.Cut MDF timber to suit and fitted under kitchen cupboards to prevent any electrical wires from dropping.<\/p>

15\/08\/2022 13:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53879","activity_ticket_id":"51469","ticket_reference":"HDT52550","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"window needs to be opened ","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/22","activity_end":"2022-08-10 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63258","activity_notes":"has this been done yet window needs to be opened Reddan - open a window in the back of the coffee shop, needs to be done either at 6:30am in the morning or 18:30pm, Today would be amazing but please advise,","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 16:01 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 07:06 (roy)<\/b>Early visit to open window.All okBut ntr to fill and paint<\/p>

02\/08\/2022 10:48 (sandra)<\/b>emailed Randall to see if he wants the window filled and painted. <\/p>

03\/08\/2022 10:36 (sandra)<\/b>can we replace any blown or missing lamps at this property please?<\/p>

04\/08\/2022 11:03 (sandra)<\/b>Can we book this in for 6.30 am Wednesday 10th please.<\/p>

10\/08\/2022 15:06 (sandra)<\/b>Roy didnt attend <\/p>

12\/08\/2022 06:57 (roy)<\/b>Refilled window<\/p>

12\/08\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53880","activity_ticket_id":"51470","ticket_reference":"HDT52551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bad smell ","ticket_address_1":"Flat 3","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1897","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1897","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/08\/22","activity_end":"2022-08-01 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63259","activity_notes":"bad smell Tuesday morning with tenant There is a strong damp smell in the apartment and the floor under the sink is wet, could someone please come out to check as a matter of urgency?","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 16:05 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 16:12 (iain)<\/b>Investigated for any leaks. All waste fittings tightened below sink.<\/p>

02\/08\/2022 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53881","activity_ticket_id":"51463","ticket_reference":"HDT52544","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"survey of metal staircase ","ticket_address_1":"93-95 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 0UD","cs_address_1":"93-95 Wardour Street ","cs_id":"2146","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 0UD","ticket_client_site":"2146","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/08\/22","activity_end":"2022-08-01 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63260","activity_notes":"survey of metal staircase ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2022 11:12 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 13:30 (sandra)<\/b>due 31 August to call Travis for access <\/p>

31\/08\/2022 09:24 (travis)<\/b>Access for fire escape inspection.<\/p>

01\/09\/2022 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53882","activity_ticket_id":"51462","ticket_reference":"HDT52543","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"survey of metal staircase ","ticket_address_1":"89-91 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 0UB","cs_address_1":"89-91 Wardour Street ","cs_id":"2145","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 0UB","ticket_client_site":"2145","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/08\/22","activity_end":"2022-08-01 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63261","activity_notes":"survey of metal staircase ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2022 11:12 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 13:33 (sandra)<\/b>31 august to call travis for keys <\/p>

31\/08\/2022 09:23 (travis)<\/b>Access for fire escape inspection.<\/p>

01\/09\/2022 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53883","activity_ticket_id":"51366","ticket_reference":"HDT52447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inform Roy to replace the faulty ceiling downlighters x 5 . and shower seal to be replaced ","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/08\/22","activity_end":"2022-08-02 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63262","activity_notes":"inform Roy to replace the faulty ceiling downlighters x 5 . and shower seal to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2022 11:17 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53884","activity_ticket_id":"51471","ticket_reference":"HDT52552","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/22","activity_end":"2022-08-02 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63263","activity_notes":"leak - KEYS FROM OFFICE The lady in the basement flat has reported an overflow from a flat above leaking into her small courtyard to her flat Flat E is away and we have a key. Can someone pop over to check please?","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2022 10:27 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 13:48 (travis)<\/b>Attended above property on keys, checked whole property including the boiler room and overflow and which was dry (with cobwebs).Opened common area window and believe the overflow allowing water to fall into courtyard is in apartment C.Video sent to office via WhatsApp..<\/p>

02\/08\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

03\/08\/2022 12:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/08\/2022 16:16 (roy)<\/b>Condensing pipe does gas a small leak but i believe it is one or both other boilers in cupboard. Flat D and possibly E but not markedThese boilers are extremely hot and possibly relaleasing pressure durke to the temperature.I have turned both boilers off to cool down and see if it stops the leak.No access into flat A<\/p>

10\/08\/2022 17:22 (michaelk)<\/b>Attended site to investigate reported leak into courtyard. There is a leaking prv fitted to the cylinder feeding flat F. A quote will be forwarded to complete the repair 2hrs labour 95<\/p>

11\/08\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53885","activity_ticket_id":"51472","ticket_reference":"HDT52553","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"blocked toilet ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/22","activity_end":"2022-08-02 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63264","activity_notes":"blocked toilet - needs someone today - Dom general manager is there ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2022 10:58 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 16:10 (iain)<\/b>Blocked urinals.<\/p>

02\/08\/2022 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53886","activity_ticket_id":"51473","ticket_reference":"HDT52554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom LED faulty","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/22","activity_end":"2022-08-03 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63265","activity_notes":"Bathroom LED faulty - sorting access for tomorrow Wednesday after 11 am tenant will be home for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2022 11:56 (System)<\/b>Ticket Created<\/p>

03\/08\/2022 14:39 (sandra)<\/b>LED light fitting quote 35 each <\/p>

03\/08\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>

04\/08\/2022 07:54 (roy)<\/b>Faulty light but to order but cost 190 whereas to change 3 x lights will cost cheaper.Quote required<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53887","activity_ticket_id":"51474","ticket_reference":"HDT52555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15067 - booster pump to increase water pressure ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/22","activity_end":"2022-08-02 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63266","activity_notes":"booster pump to increase water pressure ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2022 13:56 (jane)<\/b>Requested access for Friday 2nd September <\/p>

07\/09\/2022 20:44 (michaelk)<\/b>Completed quoted booster pump installation 4hrs labour, total 495 ex vat.<\/p>

08\/09\/2022 11:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53888","activity_ticket_id":"51476","ticket_reference":"HDT52557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap and door ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/22","activity_end":"2022-08-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63267","activity_notes":"tap and door Hi Sandra\/Jane, can you arrange for today between 3 and 5?The tenant is in for access.Please confirm. ThanksThe shower tap gets stuck and I cannot move the water from hot to cold. Well, you can but it's super hard and it feels like it's going to break. Also since someone will be coming, can they put some oil in one of the doors that is quite noisy when turning?","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2022 13:00 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 15:24 (travis)<\/b>Attended and lubricated speaking door,Found shower control cartridge to be binding inside,taken photos which I will send via WhatsApp so they can be passed on to Mike Keenan on his return.<\/p>

20\/09\/2022 20:05 (michaelk)<\/b>Attended site to replace faulty shower cartridge to shower. Completed work and left in full working order. 2hrs labour plus parts, total 162.ex vat.<\/p>

21\/09\/2022 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53889","activity_ticket_id":"51475","ticket_reference":"HDT52556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15071 - Bathroom floor replacement ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/22","activity_end":"2022-08-16 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63268","activity_notes":"Bathroom floor replacement Monday 15th and Tuesday 16th Booked with tenant ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2022 09:06 (sandra)<\/b>15TH AND 16TH <\/p>

12\/08\/2022 15:25 (travis)<\/b>Collection of materials.<\/p>

15\/08\/2022 14:36 (travis)<\/b>New tiled bathroom floor works.<\/p>

16\/08\/2022 16:13 (travis)<\/b>New tiled bathroom floor.<\/p>

16\/08\/2022 16:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53890","activity_ticket_id":"51450","ticket_reference":"HDT52531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15040 - replacement tap ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/22","activity_end":"2022-08-02 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63269","activity_notes":"replacement tap ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 10:57 (jane)<\/b>New tap to be delivered to the office on 1st August <\/p>

05\/08\/2022 14:28 (sandra)<\/b>ask to book in for Tuesday <\/p>

10\/08\/2022 17:41 (michaelk)<\/b>Attended site to replace kitchen mixer tap which was sent to site. Completed installation and left fully operational. 2hrs labour 95<\/p>

11\/08\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53891","activity_ticket_id":"51478","ticket_reference":"HDT52559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/22","activity_end":"2022-08-02 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63270","activity_notes":"list of worksto reinstate \/ replace 2x toilet seatsto tighten 2x toilet flush handleto replace 3x lampsto re silicone ensuite shower cubiclebedroom windows can't fully opencheck & repair all blinds","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2022 16:02 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 16:10 (iain)<\/b>List of works.<\/p>

04\/08\/2022 08:39 (iain)<\/b>List of works.<\/p>

04\/08\/2022 16:03 (iain)<\/b>R & B to look at secondary glazing RHS of rear bedroom.<\/p>

04\/08\/2022 16:04 (iain)<\/b>List of works.<\/p>

05\/08\/2022 09:08 (sandra)<\/b>emailed brian to attend to the back bedroom window which wont stay up <\/p>

11\/08\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53892","activity_ticket_id":"51476","ticket_reference":"HDT52557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap and door ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/22","activity_end":"2022-08-02 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63271","activity_notes":"tap and door Hi Sandra\/Jane, can you arrange for today between 3 and 5?The tenant is in for access.Please confirm. ThanksThe shower tap gets stuck and I cannot move the water from hot to cold. Well, you can but it's super hard and it feels like it's going to break. Also since someone will be coming, can they put some oil in one of the doors that is quite noisy when turning?","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2022 13:00 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 15:24 (travis)<\/b>Attended and lubricated speaking door,Found shower control cartridge to be binding inside,taken photos which I will send via WhatsApp so they can be passed on to Mike Keenan on his return.<\/p>

20\/09\/2022 20:05 (michaelk)<\/b>Attended site to replace faulty shower cartridge to shower. Completed work and left in full working order. 2hrs labour plus parts, total 162.ex vat.<\/p>

21\/09\/2022 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53893","activity_ticket_id":"51479","ticket_reference":"HDT52560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean sockets ","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Dansey Place ","cs_id":"1587","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1587","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/08\/22","activity_end":"2022-08-03 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63272","activity_notes":"clean sockets Can I raise a job for the sockets to be serviced in Dansey Place please.Iain did it previosly. The caps require unscrewing, cleaning and greasing up so they do not jam. I have just had Dansey Place hot washed and cleaned so its a good time to get this job done before they get filthy again.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2022 10:28 (System)<\/b>Ticket Created<\/p>

03\/08\/2022 16:14 (travis)<\/b>Clean out, overhaul all post stays.<\/p>

04\/08\/2022 12:28 (travis)<\/b>Overhauling post holders.<\/p>

04\/08\/2022 13:16 (sandra)<\/b>(Ticket Closed)<\/p>

05\/08\/2022 09:51 (travis)<\/b>Overhauling\/service of post holders.<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53894","activity_ticket_id":"51480","ticket_reference":"HDT52561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace any blown lamps ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/22","activity_end":"2022-08-03 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63273","activity_notes":"Replace any blown lamps can we replace any blown or missing lamps at this property please?","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2022 10:35 (System)<\/b>Ticket Created<\/p>

05\/08\/2022 17:51 (roy)<\/b>Replaced bulb and lamp holder<\/p>

08\/08\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53895","activity_ticket_id":"51444","ticket_reference":"HDT52525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for engineer to investigate leak at Flat 3. It may have leak from Flat above. ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/08\/22","activity_end":"2022-08-03 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63274","activity_notes":"Please arrange for engineer to investigate leak at Flat 3. It may have leak from Flat above. code for Flat 3 and Flat 4 8831*","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2022 11:50 (System)<\/b>Ticket Created<\/p>

28\/07\/2022 15:18 (roy)<\/b>No visible reason where leak is coming from. Need to start either removing tiled bath panel or tiles behind toilet.Manager will arrange when as occupied at the moment. My guess its the bath that is leaking.Fan blew up in flat 3. Disconnected and turned on power to flat<\/p>

29\/07\/2022 16:07 (iain)<\/b>Investigate leak.<\/p>

29\/07\/2022 17:47 (roy)<\/b>With Ian.Board tripped out again following another leak.Made safe lights in ceiling and reset board.Assisted Ian in removing worktop above toilet.Isolated toilet as 4 inch pan connector leaking.Toilet needs removing and parts replaced<\/p>

03\/08\/2022 13:09 (travis)<\/b>Toilet pan connector replacement.<\/p>

03\/08\/2022 16:15 (iain)<\/b>Leak.<\/p>

04\/08\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53896","activity_ticket_id":"51481","ticket_reference":"HDT52562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/15102 - Alterations to cupboard housing electrical box ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/08\/22","activity_end":"2022-08-03 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63275","activity_notes":"Alterations to cupboard housing electrical box ARRANGING ACCESS FOR YOU ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 15:08 (travis)<\/b>Cut out existing fuse board cupboard frame,enlarge, refix and make good.recut new door to suit.Decoration required.<\/p>

10\/08\/2022 16:17 (sandra)<\/b>needs decorating. emailed to ask if they want us to go ahead <\/p>

02\/09\/2022 09:51 (dean)<\/b>Done 90.00<\/p>

02\/09\/2022 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53897","activity_ticket_id":"51482","ticket_reference":"HDT52563","ticket_client":"1536","client_name":"Gudrun Sjoden","ticket_title":"MDR\/SW\/15103 - Window to be reglazed ","ticket_address_1":"65-67 Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"65-67 Monmouth Street ","cs_id":"1057","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1057","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"03\/08\/22","activity_end":"2022-08-03 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63276","activity_notes":"Window to be reglazed ","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2022 12:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53898","activity_ticket_id":"51483","ticket_reference":"HDT52564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Wellington Street & 21\/23 Catherine Street","cs_id":"2138","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/22","activity_end":"2022-08-03 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63277","activity_notes":"boiler issue WITH KEYS Valliant boiler showing error F29 - Please enter with management keys (you would need FB keys to access boiler cupboard on 1st floor)","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2022 12:22 (System)<\/b>Ticket Created<\/p>

04\/08\/2022 07:38 (roy)<\/b>Repressured boiler and reset.All seems ok but no access into flat 1 to test properly <\/p>

04\/08\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53899","activity_ticket_id":"51471","ticket_reference":"HDT52552","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/22","activity_end":"2022-08-03 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63278","activity_notes":"leak - 3PM TODAY WILL SEND OVER A VIDEO SEPARATELYThe lady in the basement flat has reported an overflow from a flat above leaking into her small courtyard to her flat Flat E is away and we have a key. Can someone pop over to check please?","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2022 10:27 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 13:48 (travis)<\/b>Attended above property on keys, checked whole property including the boiler room and overflow and which was dry (with cobwebs).Opened common area window and believe the overflow allowing water to fall into courtyard is in apartment C.Video sent to office via WhatsApp..<\/p>

02\/08\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

03\/08\/2022 12:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/08\/2022 16:16 (roy)<\/b>Condensing pipe does gas a small leak but i believe it is one or both other boilers in cupboard. Flat D and possibly E but not markedThese boilers are extremely hot and possibly relaleasing pressure durke to the temperature.I have turned both boilers off to cool down and see if it stops the leak.No access into flat A<\/p>

10\/08\/2022 17:22 (michaelk)<\/b>Attended site to investigate reported leak into courtyard. There is a leaking prv fitted to the cylinder feeding flat F. A quote will be forwarded to complete the repair 2hrs labour 95<\/p>

11\/08\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53900","activity_ticket_id":"51484","ticket_reference":"HDT52565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flats 2 3 and 6 showing error F29 on boiler ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1238","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1238","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/08\/22","activity_end":"2022-08-03 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63279","activity_notes":"Flats 2 3 and 6 showing error F29 on boiler - Please phone the flats service operator 15 mins before your arrival, so he can provide access to all the flats -Sagiv 07958230412 ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2022 14:04 (System)<\/b>Ticket Created<\/p>

04\/08\/2022 07:40 (roy)<\/b>Major problems and unable to resolve.I believe it is a gas problem but in basement gas ok. Gas cut off also okNeed help<\/p>

04\/08\/2022 12:13 (roy)<\/b>Investigae further and found electrical power cut had disabled solenoids.Found faults and reset boilers all ok.Advised to check all flats<\/p>

05\/08\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53901","activity_ticket_id":"51485","ticket_reference":"HDT52566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"access through 2nd floor office to common parts for light out in the ladies and loo roll holder loose ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/08\/22","activity_end":"2022-08-03 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63280","activity_notes":"access through 2nd floor office to common parts for light (if its just a bulb) out in the ladies and loo roll holder loose ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2022 14:07 (System)<\/b>Ticket Created<\/p>

03\/08\/2022 16:18 (iain)<\/b>Lamp is discontinued. Alan or Roy will need to take a look. Also I was asked to look at a door that was slamming which I adjusted.<\/p>

03\/08\/2022 16:19 (iain)<\/b>List of works.<\/p>

04\/08\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>

08\/08\/2022 14:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/08\/2022 15:54 (alan)<\/b>Replace blown lamps above mirror in second floor toilet<\/p>

08\/08\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53902","activity_ticket_id":"51486","ticket_reference":"HDT52567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for Dean to proceed with the above next week. We have a new tenant moving in on the 11th Aug.","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/08\/22","activity_end":"2022-08-04 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63281","activity_notes":"THIS DOESNT NEED TO BE QUOTED NOW Please arrange for Dean to proceed with the above next week. We have a new tenant moving in on the 11th Aug.","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2022 10:03 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53903","activity_ticket_id":"51487","ticket_reference":"HDT52568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out alarm sounding ","ticket_address_1":"Flat 4","ticket_address_2":"47-49 Charring Cross Road ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2151","cs_address_2":"47-49 Charring Cross Road ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2151","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/22","activity_end":"2022-08-04 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63282","activity_notes":"emergency call out alarm sounding ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2022 10:08 (System)<\/b>Ticket Created<\/p>

04\/08\/2022 10:08 (sandra)<\/b>Gary said it was the C0 alarm going off so had to shut down boiler.BUT.......I don't think it is as C0 alarm has a digital reading and it is reading zero.Spoke to Keenan and he agrees.Problem possibly with different alarm but checked and 2027 date but possibly faulty battery back up which is sealed.NTR to reinstate boiler<\/p>

04\/08\/2022 12:08 (roy)<\/b>C0 alarm going off?? I could find no wrong but shut down gas and boiler as requested.C0 alarm digital and showing zero warning.<\/p>

04\/08\/2022 12:09 (roy)<\/b>Returned Thursday to reinstate boiler as not C0 causing problem.FAI to investigate alarm panel<\/p>

05\/08\/2022 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53904","activity_ticket_id":"51488","ticket_reference":"HDT52569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to install a door closer to Flat door","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/22","activity_end":"2022-08-04 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63283","activity_notes":"to install a door closer to Flat doortenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2022 10:09 (System)<\/b>Ticket Created<\/p>

04\/08\/2022 14:22 (travis)<\/b>Supply and fit overhead door closer.<\/p>

04\/08\/2022 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53905","activity_ticket_id":"51489","ticket_reference":"HDT52570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Re-glaze above the tenants door with a fire resistant glass that is rated 30 minutes resistance","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/22","activity_end":"2022-08-04 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63284","activity_notes":"Re-glaze above the tenants door with a fire resistant glass that is rated 30 minutes resistanceCAN YOU GET THE KEY TO THE BUILDING AND SHOW PAT THE GLASS FROM THE OUTSIDE OF THE FLAT - FRIDAY WHEN HE CALLS YOU ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2022 10:12 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 11:21 (travis)<\/b>Access given to Pat (glazier),For overhead door glass quote.<\/p>

15\/08\/2022 13:13 (sandra)<\/b>(Ticket Closed)<\/p>

18\/08\/2022 15:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/08\/2022 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53906","activity_ticket_id":"51489","ticket_reference":"HDT52570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Re-glaze above the tenants door with a fire resistant glass that is rated 30 minutes resistance","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"04\/08\/22","activity_end":"2022-08-04 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63285","activity_notes":"Re-glaze above the tenants door with a fire resistant glass that is rated 30 minutes resistance","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2022 10:12 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 11:21 (travis)<\/b>Access given to Pat (glazier),For overhead door glass quote.<\/p>

15\/08\/2022 13:13 (sandra)<\/b>(Ticket Closed)<\/p>

18\/08\/2022 15:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/08\/2022 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53907","activity_ticket_id":"51490","ticket_reference":"HDT52571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of printer","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/22","activity_end":"2022-08-04 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63286","activity_notes":"Its at the Chinese Information Centre, 2 Gerrard Place. I have spent 2 hours myself on it this morning and managed to dismantle it into two parts which are more manageable. I can help him get the sections to his van. ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2022 12:15 (System)<\/b>Ticket Created<\/p>

04\/08\/2022 15:01 (travis)<\/b>Removal\/disposal of large photocopier.<\/p>

04\/08\/2022 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53908","activity_ticket_id":"51491","ticket_reference":"HDT52572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical report ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"3 Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office ","cs_id":"2152","cs_address_2":"3 Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2152","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/22","activity_end":"2022-08-08 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63287","activity_notes":"5 year electrical report - Monday morning ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2022 14:54 (System)<\/b>Ticket Created<\/p>

08\/08\/2022 10:42 (alan)<\/b>Electrical inspection <\/p>

08\/08\/2022 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53909","activity_ticket_id":"51492","ticket_reference":"HDT52573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RH\/SW\/15109 - Replacement LED fittings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/22","activity_end":"2022-08-04 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63288","activity_notes":"Replacement LED fittings ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2022 13:36 (sandra)<\/b>waiting on Roy to get the lamps <\/p>

17\/08\/2022 13:56 (roy)<\/b>Removed\/Replaced 3 light fittings <\/p>

17\/08\/2022 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53910","activity_ticket_id":"51464","ticket_reference":"HDT52545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler error","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/22","activity_end":"2022-08-05 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63289","activity_notes":"Speak to Roy on your return. THURSDAY MORNING WITH KEYS boiler error","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 11:59 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 17:47 (roy)<\/b>Unable to reset.Gas seems okFan seems ok Pump is ok Ignition failure.Have arranged for Lee to visit on wednesday<\/p>

12\/08\/2022 06:50 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the gas valve which requires changing. I have located a replacement valve, will collect and return to site to fit.2 hrs labour 95<\/p>

12\/08\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

12\/08\/2022 15:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2022 14:57 (michaelk)<\/b>Collected parts from suppliers and attended site to replace gas valve and electrode set. Completed work and left fully operational. 3hrs labour plus parts 339 ex vat.<\/p>

15\/08\/2022 15:04 (michaelk)<\/b>Collected parts and attended site to replace faulty components to the boiler. Changed the gas valve and electrode and tested the boiler, leaving in full working order. 4hrs labour plus parts 395 ex vat.<\/p>

16\/08\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53911","activity_ticket_id":"51478","ticket_reference":"HDT52559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"05\/08\/22","activity_end":"2022-08-05 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63290","activity_notes":"list of worksto reinstate \/ replace 2x toilet seatsto tighten 2x toilet flush handleto replace 3x lampsto re silicone ensuite shower cubiclebedroom windows can't fully opencheck & repair all blinds","activity_timesheet":null,"ticket_notes_combined":"

02\/08\/2022 16:02 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 16:10 (iain)<\/b>List of works.<\/p>

04\/08\/2022 08:39 (iain)<\/b>List of works.<\/p>

04\/08\/2022 16:03 (iain)<\/b>R & B to look at secondary glazing RHS of rear bedroom.<\/p>

04\/08\/2022 16:04 (iain)<\/b>List of works.<\/p>

05\/08\/2022 09:08 (sandra)<\/b>emailed brian to attend to the back bedroom window which wont stay up <\/p>

11\/08\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53912","activity_ticket_id":"51467","ticket_reference":"HDT52548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"attend and make safe the cables ","ticket_address_1":"Flat 2","ticket_address_2":"14a Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2153","cs_address_2":"14a Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"2153","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/22","activity_end":"2022-08-05 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63291","activity_notes":"attend and make safe the cables Stephen discovered that some under-cabinet lighting works have slipped down from the cabinet in the past hour. They appear to have been stuck on with the equivalent of duct tape.I think R&B need to look at this can you just confirm 1.Windows only open a small amount. We would like to open the bedroom window further, or open the top part, for sleeping. However, the bottom lifts only slightly, and the top window cannot be opened at all. While this is a topic for allowing fresh air, it also occurs to me that it does not allow fire escape either. Is there a way to open - first request - the bedroom window either more at the bottom, or at the top? (We have no children or pets.) ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 14:04 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 17:50 (roy)<\/b>Refixed toilet Window is screwed shut and secondary glazing is faultyCables needs a bit of timber screwed to the underside of the cabinet<\/p>

05\/08\/2022 13:00 (travis)<\/b>Removed secondary glazing to access window stops,Removed window stops to allow sash window to open fully, reinstatement of secondary glazing.Cut MDF timber to suit and fitted under kitchen cupboards to prevent any electrical wires from dropping.<\/p>

15\/08\/2022 13:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53913","activity_ticket_id":"51495","ticket_reference":"HDT52576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" The shower temperature control knob in the master bedroom is not working. The water runs extremely hot and cannot be turned at all to cold. Can Reddans check it today or Monday? They already repaired it once.","ticket_address_1":"Flat 5","ticket_address_2":"1 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2036","cs_address_2":"1 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2036","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/22","activity_end":"2022-08-05 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63292","activity_notes":"MONDAY The shower temperature control knob in the master bedroom is not working. The water runs extremely hot and cannot be turned at all to cold. Can Reddans check it today or Monday? They already repaired it once.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2022 14:51 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 17:40 (michaelk)<\/b>Attended site to investigate shower problem. Traced the problem to the shower which was found seized, the shower will need to be replaced. 1hr labour 50<\/p>

11\/08\/2022 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53914","activity_ticket_id":"51496","ticket_reference":"HDT52577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming into Flat 3 from Flat 4- Collect keys for both flats but knock first ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/22","activity_end":"2022-08-05 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63293","activity_notes":"Leak coming into Flat 3 from Flat 4 - collect keys for both flats but knock first Description: Leak coming in from ceiling in the middle main bathroom- leaking through light fitting and light wont come on It looks as though it is coming from the flat above Flat 4 is above me We have a bucket and cloth there at the moment, not fast ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2022 16:55 (System)<\/b>Ticket Created<\/p>

05\/08\/2022 17:56 (roy)<\/b>Investigated leak but not leaking.Yellow stains on ceiling and certainly not dripping into any bucket.Visited flat above and nothing obvious so need to start opening up to investigate but felt at 6pm it could wait until Monday.Tenant rarely uses this bathroom so will continue to use other bathroom.Agreed we could return Monday before 11am<\/p>

08\/08\/2022 10:43 (sandra)<\/b>Flat 4, toilets first <\/p>

10\/08\/2022 12:26 (sandra)<\/b>access asked for this afternoon to check the leak <\/p>

15\/08\/2022 13:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53915","activity_ticket_id":"51497","ticket_reference":"HDT52578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bracket for fire extinguisher is broken ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1692","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1692","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/22","activity_end":"2022-08-08 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63294","activity_notes":"bracket for fire extinguisher is broken ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2022 09:40 (System)<\/b>Ticket Created<\/p>

08\/08\/2022 09:41 (sandra)<\/b>telephone call from Michael Moore <\/p>

08\/08\/2022 10:33 (travis)<\/b>Replacement of damaged extinguisher bracket.<\/p>

08\/08\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53916","activity_ticket_id":"51498","ticket_reference":"HDT52579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out and one off the wall","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/22","activity_end":"2022-08-08 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63295","activity_notes":"light out and one off the walllight out on 2nd level outside tenantslight hanging off wall on staircase","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2022 09:56 (System)<\/b>Ticket Created<\/p>

08\/08\/2022 14:40 (alan)<\/b>Refix light fitting 1st floor staircase and replace 4 blown lamps <\/p>

08\/08\/2022 14:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53917","activity_ticket_id":"51499","ticket_reference":"HDT52580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire extinguisher bracket 2nd floor","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"1159","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1159","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/22","activity_end":"2022-08-08 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63296","activity_notes":"fire extinguisher bracket 2nd floor","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2022 10:10 (System)<\/b>Ticket Created<\/p>

08\/08\/2022 11:15 (travis)<\/b>Reinstatement of extinguisher bracket.<\/p>

08\/08\/2022 11:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53918","activity_ticket_id":"51500","ticket_reference":"HDT52581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - booked for 10th August ","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2092","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2092","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/22","activity_end":"2022-08-24 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63297","activity_notes":"Gas compliance testing without PATBooked for 24th August and tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2022 10:17 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 21:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/08\/2022 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53919","activity_ticket_id":"51485","ticket_reference":"HDT52566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"access through 2nd floor office to common parts for light out in the ladies and loo roll holder loose ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/22","activity_end":"2022-08-08 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63298","activity_notes":"access through 2nd floor office to common parts for light out in the ladies and loo roll holder loose ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2022 14:07 (System)<\/b>Ticket Created<\/p>

03\/08\/2022 16:18 (iain)<\/b>Lamp is discontinued. Alan or Roy will need to take a look. Also I was asked to look at a door that was slamming which I adjusted.<\/p>

03\/08\/2022 16:19 (iain)<\/b>List of works.<\/p>

04\/08\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>

08\/08\/2022 14:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/08\/2022 15:54 (alan)<\/b>Replace blown lamps above mirror in second floor toilet<\/p>

08\/08\/2022 16:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53920","activity_ticket_id":"51501","ticket_reference":"HDT52582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine has stopped working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat C","cs_id":"1916","cs_address_2":"5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1916","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/08\/22","activity_end":"2022-08-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63299","activity_notes":"I'm afraid my washing machine has packed up.The tumble dryer stopped working during Covid lockdown in 2020, but was alone so I just started hanging my clothes up all around the flat to dry (that's the greener option, right?).Now the machine has finally broken down altogether: when I was using it last night I could smell that the motor windings were overheating and then it stopped working before it got to the rinse cycle. ","activity_timesheet":null,"ticket_notes_combined":"

08\/08\/2022 14:27 (System)<\/b>Ticket Created<\/p>

08\/08\/2022 14:45 (sandra)<\/b>Hi Sandra, We can arrange an appointment for Wednesday, 10\/08, between 10am and 2pm.Please let me know if that would be convenient and how access will be arranged? <\/p>

15\/08\/2022 13:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53921","activity_ticket_id":"51502","ticket_reference":"HDT52583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15053 - Shower works ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/22","activity_end":"2022-08-08 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63300","activity_notes":"Shower works - just need a start date ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 15:56 (iain)<\/b>Shower works.<\/p>

19\/08\/2022 08:41 (iain)<\/b>Shower works<\/p>

21\/08\/2022 17:17 (iain)<\/b>Shower works.<\/p>

25\/08\/2022 06:33 (michaelk)<\/b>Attended site to start quoted shower tray works. Removed enclosure, tray and tiles. 8hrs labour 365.<\/p>

25\/08\/2022 06:37 (michaelk)<\/b>Attended site to start day 2 of the quoted shower tray work. Unfortunately found another issue with the screed. We couldn't fix any timber due to the screed being too wet. Informed all parties and arranged for a dehumidifier. 8hrs labour plus materials, total 575 ex vat.<\/p>

25\/08\/2022 14:42 (iain)<\/b>Shower works.<\/p>

05\/09\/2022 17:02 (travis)<\/b>Tiling works <\/p>

06\/09\/2022 15:49 (travis)<\/b>Tiling shower enclosure works.<\/p>

07\/09\/2022 10:24 (sandra)<\/b>plus rubbish removal <\/p>

07\/09\/2022 11:05 (travis)<\/b>Rubbish clearance.<\/p>

07\/09\/2022 20:41 (michaelk)<\/b>Attended site to replace shower enclosure and leave the shower running. Completed work 8hrs labour 365<\/p>

08\/09\/2022 11:54 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2022 12:16 (travis)<\/b>Snagging to bathroom.<\/p>

18\/11\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53922","activity_ticket_id":"51503","ticket_reference":"HDT52584","ticket_client":"1961","client_name":"August Equity","ticket_title":"light out ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/22","activity_end":"2022-08-08 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63301","activity_notes":"light out - WEDNESDAY We have a light out in our corridor, the one that connects the kitchen to reception, please could someone kindly change this for us. ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2022 16:26 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 10:00 (roy)<\/b>Replaced 2 x PL lamps Replaced 2 x tubes in office (tenant supplied)<\/p>

11\/08\/2022 11:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53923","activity_ticket_id":"51504","ticket_reference":"HDT52585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet and shower dont drain","ticket_address_1":"Flat 5","ticket_address_2":"16a Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2154","cs_address_2":"16a Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2154","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/22","activity_end":"2022-08-09 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63302","activity_notes":"toilet and shower dont drain","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 09:42 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 15:27 (travis)<\/b>Blocked toilet and shower,managed to plunge out a quantity of wet wipes but can't fully unblock the stack pipe. The tenant has a second toilet and shower to use until M Keenan attends tomorrow at 9;30 to remove.<\/p>

10\/08\/2022 17:30 (michaelk)<\/b>Attended site to remove back to wall pan so that drainage could be accessed. 1hr labour 50.<\/p>

11\/08\/2022 09:12 (travis)<\/b>Access\/attendance given for drainage engineer to unblock toilet.<\/p>

11\/08\/2022 15:59 (sandra)<\/b>london drainage invoice attached <\/p>

15\/08\/2022 15:13 (michaelk)<\/b>Attended site to replace back to wall pan following drainage works. Re-sealed and left in working order. 1hr labour 50.<\/p>

17\/08\/2022 20:22 (michaelk)<\/b>Attended site to replace the toilet following drainage engineers visit. Fitted pan and replaced masik seal. 1hr labour 50<\/p>

18\/08\/2022 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53924","activity_ticket_id":"51505","ticket_reference":"HDT52586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15099 - redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63303","activity_notes":"redecoration ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2022 10:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53925","activity_ticket_id":"51506","ticket_reference":"HDT52587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The door handle for the door of unit one, side guest is faulty. Needs repair or replacement.","ticket_address_1":"Unit 1","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 1","cs_id":"2155","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"2155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/22","activity_end":"2022-08-09 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63304","activity_notes":"The door handle for the door of unit one, side guest is faulty. Needs repair or replacement.","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 10:17 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 13:28 (travis)<\/b>Broken fire door handle\/lock.On order.<\/p>

09\/08\/2022 13:33 (jane)<\/b>Handle on order - 3 day lead-time <\/p>

12\/08\/2022 12:55 (travis)<\/b>Fire door handle replacement.<\/p>

12\/08\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53926","activity_ticket_id":"51507","ticket_reference":"HDT52588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2122","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/22","activity_end":"2022-08-09 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63305","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 11:08 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 21:24 (alan)<\/b>Electrical inspection <\/p>

10\/08\/2022 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53927","activity_ticket_id":"51508","ticket_reference":"HDT52589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical","ticket_address_1":"Flat 2.2","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"2123","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2123","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/22","activity_end":"2022-08-09 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63306","activity_notes":"5 year electrical","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 11:09 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 21:25 (alan)<\/b>Electrical inspection <\/p>

10\/08\/2022 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53928","activity_ticket_id":"51510","ticket_reference":"HDT52591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical","ticket_address_1":"Flat 3.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"2124","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/22","activity_end":"2022-08-09 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63307","activity_notes":"5 year electrical","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 11:10 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 21:25 (alan)<\/b>Electrical inspection <\/p>

10\/08\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53929","activity_ticket_id":"51512","ticket_reference":"HDT52593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 4.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"2126","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2126","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/22","activity_end":"2022-08-09 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63308","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 11:11 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 16:00 (alan)<\/b>Electrical inspection <\/p>

12\/08\/2022 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53930","activity_ticket_id":"51513","ticket_reference":"HDT52594","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilet under pan leaking ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/22","activity_end":"2022-08-09 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63309","activity_notes":"toilet under pan leaking ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 12:11 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 17:29 (michaelk)<\/b>Attended site to investigate leaking toilet on the first floor. Traced problem to the flush cone which required replacing. Travelled to suppliers to match and returned to site to leave toilet in full working order. 2hrs labour plus parts 111.47 ex vat.<\/p>

11\/08\/2022 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53931","activity_ticket_id":"51511","ticket_reference":"HDT52592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/22","activity_end":"2022-08-09 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63310","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 11:10 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 21:30 (alan)<\/b>Electrical inspection <\/p>

10\/08\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53932","activity_ticket_id":"51509","ticket_reference":"HDT52590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical","ticket_address_1":"Flat 3.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"2124","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2124","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/22","activity_end":"2022-08-09 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63311","activity_notes":"5 year electrical","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 11:10 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 12:27 (sandra)<\/b>(Ticket Closed)<\/p>

09\/08\/2022 21:27 (alan)<\/b>Please note this job has been completed on HDT52591<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53933","activity_ticket_id":"51504","ticket_reference":"HDT52585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet and shower dont drain","ticket_address_1":"Flat 5","ticket_address_2":"16a Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2154","cs_address_2":"16a Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2154","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/08\/22","activity_end":"2022-08-09 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63312","activity_notes":"toilet and shower dont drain","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2022 09:42 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 15:27 (travis)<\/b>Blocked toilet and shower,managed to plunge out a quantity of wet wipes but can't fully unblock the stack pipe. The tenant has a second toilet and shower to use until M Keenan attends tomorrow at 9;30 to remove.<\/p>

10\/08\/2022 17:30 (michaelk)<\/b>Attended site to remove back to wall pan so that drainage could be accessed. 1hr labour 50.<\/p>

11\/08\/2022 09:12 (travis)<\/b>Access\/attendance given for drainage engineer to unblock toilet.<\/p>

11\/08\/2022 15:59 (sandra)<\/b>london drainage invoice attached <\/p>

15\/08\/2022 15:13 (michaelk)<\/b>Attended site to replace back to wall pan following drainage works. Re-sealed and left in working order. 1hr labour 50.<\/p>

17\/08\/2022 20:22 (michaelk)<\/b>Attended site to replace the toilet following drainage engineers visit. Fitted pan and replaced masik seal. 1hr labour 50<\/p>

18\/08\/2022 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53934","activity_ticket_id":"51504","ticket_reference":"HDT52585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet and shower dont drain","ticket_address_1":"Flat 5","ticket_address_2":"16a Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2154","cs_address_2":"16a Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/22","activity_end":"2022-08-09 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63313","activity_notes":"shower issue can you attend today after mid day ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 09:42 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 15:27 (travis)<\/b>Blocked toilet and shower,managed to plunge out a quantity of wet wipes but can't fully unblock the stack pipe. The tenant has a second toilet and shower to use until M Keenan attends tomorrow at 9;30 to remove.<\/p>

10\/08\/2022 17:30 (michaelk)<\/b>Attended site to remove back to wall pan so that drainage could be accessed. 1hr labour 50.<\/p>

11\/08\/2022 09:12 (travis)<\/b>Access\/attendance given for drainage engineer to unblock toilet.<\/p>

11\/08\/2022 15:59 (sandra)<\/b>london drainage invoice attached <\/p>

15\/08\/2022 15:13 (michaelk)<\/b>Attended site to replace back to wall pan following drainage works. Re-sealed and left in working order. 1hr labour 50.<\/p>

17\/08\/2022 20:22 (michaelk)<\/b>Attended site to replace the toilet following drainage engineers visit. Fitted pan and replaced masik seal. 1hr labour 50<\/p>

18\/08\/2022 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53935","activity_ticket_id":"51514","ticket_reference":"HDT52595","ticket_client":"2116","client_name":"Bancone ","ticket_title":"fuse on the fridge is blowing","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/22","activity_end":"2022-08-09 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63314","activity_notes":"fuse on the fridge is blowingcan you go Wednesday and take a look ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2022 16:29 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 04:59 (alan)<\/b>Investigate power to fridges tripping out Replace socket and plug to fridge also replace MCB in distribution board <\/p>

16\/08\/2022 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53936","activity_ticket_id":"51515","ticket_reference":"HDT52596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire stopping works ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/22","activity_end":"2022-08-10 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63315","activity_notes":"fire stopping works ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 09:35 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 14:14 (travis)<\/b>Cutting out old expanding foam in all rooms in basement and common area and replaced with firecryl fire\/smoke sealant.<\/p>

11\/08\/2022 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53937","activity_ticket_id":"51516","ticket_reference":"HDT52597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in kitchen ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/22","activity_end":"2022-08-10 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63316","activity_notes":"light out in kitchen ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 09:44 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 13:32 (alan)<\/b>Replace faulty dimmer module to lights in main room <\/p>

10\/08\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53938","activity_ticket_id":"51517","ticket_reference":"HDT52598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A competent person must gain access to the roof to ensure it is safe and there are no loose items, missing rail guards etc.","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/22","activity_end":"2022-08-10 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63317","activity_notes":"A competent person must gain access to the roof to ensure it is safe and there are no loose items, missing rail guards etc.","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 10:26 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 15:23 (travis)<\/b>Gained access to roof area and checked all handrails,found all handrails to be fitted securely,either into roof,coping stones or chimney stack Photos sent to office <\/p>

11\/08\/2022 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53939","activity_ticket_id":"51518","ticket_reference":"HDT52599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to change the light bulb for the lighting on the stairways up to the first floor?","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/22","activity_end":"2022-08-10 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63318","activity_notes":"to change the light bulb for the lighting on the stairways up to the first floor?","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 10:32 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 12:21 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

10\/08\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53940","activity_ticket_id":"51519","ticket_reference":"HDT52600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15115 - Redecoration works ","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/22","activity_end":"2022-08-10 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63319","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2022 09:48 (dean)<\/b>Done 440.00<\/p>

02\/09\/2022 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53941","activity_ticket_id":"51520","ticket_reference":"HDT52601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Green emergency door release box is hanging off wall","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1a Gerrard Place ","cs_id":"1123","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1123","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/22","activity_end":"2022-08-10 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63320","activity_notes":"Green emergency door release box is hanging off wallreinstate it and check it is working ","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2022 11:18 (System)<\/b>Ticket Created<\/p>

10\/08\/2022 11:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53942","activity_ticket_id":"51463","ticket_reference":"HDT52544","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"survey of metal staircase ","ticket_address_1":"93-95 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 0UD","cs_address_1":"93-95 Wardour Street ","cs_id":"2146","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 0UD","ticket_client_site":"2146","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/08\/22","activity_end":"2022-08-31 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63321","activity_notes":"survey of metal staircase booked for 31st. Heightsafe will call so that you can get keys and this is the metal fire escape ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 11:12 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 13:30 (sandra)<\/b>due 31 August to call Travis for access <\/p>

31\/08\/2022 09:24 (travis)<\/b>Access for fire escape inspection.<\/p>

01\/09\/2022 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53943","activity_ticket_id":"51462","ticket_reference":"HDT52543","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"survey of metal staircase ","ticket_address_1":"89-91 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 0UB","cs_address_1":"89-91 Wardour Street ","cs_id":"2145","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 0UB","ticket_client_site":"2145","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/08\/22","activity_end":"2022-08-31 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63322","activity_notes":"survey of metal staircase booked for 31st aug collect keys and they will call 30 minutes before for you to give access ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 11:12 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 13:33 (sandra)<\/b>31 august to call travis for keys <\/p>

31\/08\/2022 09:23 (travis)<\/b>Access for fire escape inspection.<\/p>

01\/09\/2022 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53944","activity_ticket_id":"51521","ticket_reference":"HDT52602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/22","activity_end":"2022-08-10 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63323","activity_notes":"Gas compliance testing without PATvacant and needs to be done this week ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 11:52 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 06:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/08\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53945","activity_ticket_id":"51522","ticket_reference":"HDT52603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"nu air system service ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/22","activity_end":"2022-08-10 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63324","activity_notes":"nu air system service vacant and needs to be done this week ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 11:54 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 12:38 (alan)<\/b>Check\/ service AHU<\/p>

11\/08\/2022 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53946","activity_ticket_id":"51523","ticket_reference":"HDT52604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2156","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/22","activity_end":"2022-08-12 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63325","activity_notes":"Gas compliance testing without PAT12th with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 12:16 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 06:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/08\/2022 12:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53947","activity_ticket_id":"51524","ticket_reference":"HDT52605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2157","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2157","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/22","activity_end":"2022-08-23 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63326","activity_notes":"Gas compliance testing without PAT23rd booked tenant will provide access ","activity_timesheet":null,"ticket_notes_combined":"

10\/08\/2022 12:18 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 09:42 (jane)<\/b>Salvatore re-arranging access <\/p>

31\/08\/2022 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53948","activity_ticket_id":"51525","ticket_reference":"HDT52606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bollards and light ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/22","activity_end":"2022-08-10 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63327","activity_notes":"bollards and light 2 Bollards needs to drilled back into place, - located in the service yard as you come into central cross. ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 12:54 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 08:51 (roy)<\/b>No one seems to know what and where light fitting is.Lillian and Gary doesn't know and security.Have to wait until other security returns from holiday<\/p>

12\/08\/2022 11:24 (travis)<\/b>Refitting external bollards.<\/p>

15\/08\/2022 13:38 (sandra)<\/b>waiting for security to come back from holiday as no one knows where the light is that needs to be repaired.<\/p>

17\/08\/2022 07:11 (travis)<\/b>Fitted bollards back into position.<\/p>

18\/08\/2022 11:46 (roy)<\/b>Need 2 x LED 5 ft fittings<\/p>

31\/08\/2022 11:02 (jane)<\/b>Lights still on order <\/p>

14\/09\/2022 21:16 (roy)<\/b>Replaced 2 x emergency 5 ft light fittings<\/p>

15\/09\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 11:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53949","activity_ticket_id":"51525","ticket_reference":"HDT52606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bollards and light ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/22","activity_end":"2022-08-10 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63328","activity_notes":"Light not working at doorway into the retail unit. - motion sensor activated light.","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 12:54 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 08:51 (roy)<\/b>No one seems to know what and where light fitting is.Lillian and Gary doesn't know and security.Have to wait until other security returns from holiday<\/p>

12\/08\/2022 11:24 (travis)<\/b>Refitting external bollards.<\/p>

15\/08\/2022 13:38 (sandra)<\/b>waiting for security to come back from holiday as no one knows where the light is that needs to be repaired.<\/p>

17\/08\/2022 07:11 (travis)<\/b>Fitted bollards back into position.<\/p>

18\/08\/2022 11:46 (roy)<\/b>Need 2 x LED 5 ft fittings<\/p>

31\/08\/2022 11:02 (jane)<\/b>Lights still on order <\/p>

14\/09\/2022 21:16 (roy)<\/b>Replaced 2 x emergency 5 ft light fittings<\/p>

15\/09\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 11:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53950","activity_ticket_id":"51526","ticket_reference":"HDT52607","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15117 - To allow to run temporary supply from 17 Neals Street landlord Distribution board to the old security Office","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/08\/22","activity_end":"2022-08-10 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63329","activity_notes":" To allow to run temporary supply from 17 Neals Street landlord Distribution board to the old security Office","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 14:29 (travis)<\/b>Assist Alan hang high level wires.<\/p>

17\/08\/2022 14:58 (alan)<\/b>Quoted works <\/p>

17\/08\/2022 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53951","activity_ticket_id":"51527","ticket_reference":"HDT52608","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":" Re-fix all soap dispensers in the common area toilets. ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/22","activity_end":"2022-08-10 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63330","activity_notes":" Re-fix all soap dispensers in the common area toilets. ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 13:43 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 08:52 (roy)<\/b>Refixed soap dispensers<\/p>

11\/08\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53952","activity_ticket_id":"51528","ticket_reference":"HDT52609","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Re-fix - the door closer","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/22","activity_end":"2022-08-10 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63331","activity_notes":"Re-fix - the door closer","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 13:45 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 08:48 (roy)<\/b>Refixed damaged arm. Redrilled all ok<\/p>

11\/08\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53953","activity_ticket_id":"51529","ticket_reference":"HDT52610","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"There is a crack in the roof which needs to be repaired. on number 3 - Randall will show exact location","ticket_address_1":"3, 5 and 7 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3, 5 and 7 Neal Street ","cs_id":"2158","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2158","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/22","activity_end":"2022-08-10 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63332","activity_notes":"There is a crack in the roof which needs to be repaired. on number 3 - Randall will show exact location","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 13:48 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 16:26 (roy)<\/b>Flashband and acrolpol a couple of areas<\/p>

12\/08\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53954","activity_ticket_id":"51530","ticket_reference":"HDT52611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sink in the bathroom as you come in (with the bath) is leaking. ","ticket_address_1":"Flat 5","ticket_address_2":"33 - 35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1605","cs_address_2":"33 - 35 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1605","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/22","activity_end":"2022-08-10 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63333","activity_notes":"I live in flat 5, 35 Catherine street and the sink in the bathroom as you come in (with the bath) is leaking. Could you please send someone asap to fix it. Hopefully its an easy fix!","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 14:45 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 15:11 (michaelk)<\/b>Attended site to investigate leak to basin, which is in fact the tap letting by.A quote to replace the tap has already been submitted. 1hr labour 50.<\/p>

16\/08\/2022 11:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53955","activity_ticket_id":"51471","ticket_reference":"HDT52552","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/22","activity_end":"2022-08-10 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63334","activity_notes":"leak The lady in the basement flat has reported an overflow from a flat above leaking into her small courtyard to her flat Flat E is away and we have a key. Can someone pop over to check please?","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2022 10:27 (System)<\/b>Ticket Created<\/p>

02\/08\/2022 13:48 (travis)<\/b>Attended above property on keys, checked whole property including the boiler room and overflow and which was dry (with cobwebs).Opened common area window and believe the overflow allowing water to fall into courtyard is in apartment C.Video sent to office via WhatsApp..<\/p>

02\/08\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

03\/08\/2022 12:10 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/08\/2022 16:16 (roy)<\/b>Condensing pipe does gas a small leak but i believe it is one or both other boilers in cupboard. Flat D and possibly E but not markedThese boilers are extremely hot and possibly relaleasing pressure durke to the temperature.I have turned both boilers off to cool down and see if it stops the leak.No access into flat A<\/p>

10\/08\/2022 17:22 (michaelk)<\/b>Attended site to investigate reported leak into courtyard. There is a leaking prv fitted to the cylinder feeding flat F. A quote will be forwarded to complete the repair 2hrs labour 95<\/p>

11\/08\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53956","activity_ticket_id":"51492","ticket_reference":"HDT52573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RH\/SW\/15109 - Replacement LED fittings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/22","activity_end":"2022-08-10 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63335","activity_notes":"Replacement LED fittings can we get this one done as Michael is chasing ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 13:36 (sandra)<\/b>waiting on Roy to get the lamps <\/p>

17\/08\/2022 13:56 (roy)<\/b>Removed\/Replaced 3 light fittings <\/p>

17\/08\/2022 14:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53957","activity_ticket_id":"51531","ticket_reference":"HDT52612","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor disabled toilet lock internal broken ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/08\/22","activity_end":"2022-08-10 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63336","activity_notes":"3rd floor disabled toilet lock internal broken REPLACEMENT NEEDED Time has now come to replace the lock completely with a more robust handle\/locking solution. Please can you arrange replacement survey with recommended solution asap? ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 15:43 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 10:46 (iain)<\/b>Toilet door lock.<\/p>

17\/08\/2022 10:47 (iain)<\/b>Door hardware on order with Ironmongorydirect.<\/p>

25\/08\/2022 14:46 (iain)<\/b>Overhaul lock and supply and fit new handles and thumbturn.<\/p>

25\/08\/2022 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53958","activity_ticket_id":"51532","ticket_reference":"HDT52613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose cold water tap and blind in the bedroom ","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/08\/22","activity_end":"2022-08-10 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63337","activity_notes":"loose cold water tap and blind in the bedroom WITH KEYS TOMORROW ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 15:45 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 14:14 (roy)<\/b>Refixed tap but connector block on blind is broken.Needs new<\/p>

31\/08\/2022 11:13 (jane)<\/b>Requested access for tomorrow to repair blind <\/p>

01\/09\/2022 08:59 (jane)<\/b>Attending at 3pm today <\/p>

01\/09\/2022 15:51 (roy)<\/b>Refixed blinds.Readjusted sliding wardrobe doors<\/p>

01\/09\/2022 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53959","activity_ticket_id":"51481","ticket_reference":"HDT52562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/15102 - Alterations to cupboard housing electrical box ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/22","activity_end":"2022-08-10 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63338","activity_notes":"Alterations to cupboard housing electrical box ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2022 15:08 (travis)<\/b>Cut out existing fuse board cupboard frame,enlarge, refix and make good.recut new door to suit.Decoration required.<\/p>

10\/08\/2022 16:17 (sandra)<\/b>needs decorating. emailed to ask if they want us to go ahead <\/p>

02\/09\/2022 09:51 (dean)<\/b>Done 90.00<\/p>

02\/09\/2022 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53960","activity_ticket_id":"51392","ticket_reference":"HDT52473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rako lighting problem ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/22","activity_end":"2022-08-11 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63339","activity_notes":"can you go there now and be with Rako. Salvatore is letting them in ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2022 14:06 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 16:10 (sandra)<\/b>11th August <\/p>

11\/08\/2022 10:01 (roy)<\/b>Wait till engineers finished then lock up<\/p>

15\/08\/2022 13:23 (sandra)<\/b>(Ticket Closed)<\/p>

26\/08\/2022 14:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/08\/2022 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53961","activity_ticket_id":"51453","ticket_reference":"HDT52534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - tenant moves in today - access via keys ","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/08\/22","activity_end":"2022-08-11 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63340","activity_notes":"List of works - tenant moves in today - access via keys Kitchen lights not working Undercabinet strip light in kitchen not working Tap loose ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 14:04 (System)<\/b>Ticket Created<\/p>

29\/07\/2022 17:49 (roy)<\/b>Faulty dimmer modules which fit in grid plate but discontinued.Fotted temp modules.NTR to fix loose taps<\/p>

31\/07\/2022 12:46 (roy)<\/b>NIGHTMARE!! Broken dimmer modules but now obsolete. Hamilton make.Had to purchase 3 x dimmer module convertible packs which fitted but now lights are flashing if turned too high. Either 3 x lights need changing or we need to remove 6 x grid light switches and fit MK.This is for Alan to do.Retightened kitchen tap<\/p>

01\/08\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>

11\/08\/2022 09:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2022 16:01 (alan)<\/b>Replace 3 faulty dimmer module in main room<\/p>

12\/08\/2022 16:03 (jane)<\/b>(Ticket Closed)<\/p>

12\/08\/2022 16:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/08\/2022 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53962","activity_ticket_id":"51533","ticket_reference":"HDT52614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower not working ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/22","activity_end":"2022-08-11 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63341","activity_notes":"shower not working Can you please arrange Keenan to attend today.Keenan has his number... Allan- 07860595702","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2022 10:22 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 15:07 (michaelk)<\/b>Attended site to investigate reported shower fault. We have found the water pressure to be very low causing water sensor faults. A quote has be forwarded to lilian to install a mains pump. 1hr labour 50<\/p>

16\/08\/2022 11:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53963","activity_ticket_id":"51504","ticket_reference":"HDT52585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet and shower dont drain","ticket_address_1":"Flat 5","ticket_address_2":"16a Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2154","cs_address_2":"16a Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2154","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/08\/22","activity_end":"2022-08-11 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63342","activity_notes":"toilet and shower dont drain","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2022 09:42 (System)<\/b>Ticket Created<\/p>

09\/08\/2022 15:27 (travis)<\/b>Blocked toilet and shower,managed to plunge out a quantity of wet wipes but can't fully unblock the stack pipe. The tenant has a second toilet and shower to use until M Keenan attends tomorrow at 9;30 to remove.<\/p>

10\/08\/2022 17:30 (michaelk)<\/b>Attended site to remove back to wall pan so that drainage could be accessed. 1hr labour 50.<\/p>

11\/08\/2022 09:12 (travis)<\/b>Access\/attendance given for drainage engineer to unblock toilet.<\/p>

11\/08\/2022 15:59 (sandra)<\/b>london drainage invoice attached <\/p>

15\/08\/2022 15:13 (michaelk)<\/b>Attended site to replace back to wall pan following drainage works. Re-sealed and left in working order. 1hr labour 50.<\/p>

17\/08\/2022 20:22 (michaelk)<\/b>Attended site to replace the toilet following drainage engineers visit. Fitted pan and replaced masik seal. 1hr labour 50<\/p>

18\/08\/2022 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53964","activity_ticket_id":"51536","ticket_reference":"HDT52617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/08\/22","activity_end":"2022-08-11 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63343","activity_notes":"redecoration please book in the above with Dean.The tenant is moving out on the morning of the 31st, therefore Dean can start immediately. We have just a day to redecorate, A coat throughout....Will Dean be able to do it?","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2022 11:20 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 09:47 (dean)<\/b>Done 490.00<\/p>

02\/09\/2022 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53965","activity_ticket_id":"51537","ticket_reference":"HDT52618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15118 - Replacement shower","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1319","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1319","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/22","activity_end":"2022-08-11 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63344","activity_notes":"Replacement shower","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 20:58 (michaelk)<\/b>Attended site to remove existing exposed shower and to replace with new. Completed installation and tested leaving fully operational. 4 hours labour plus parts, total 354.95 ex var.<\/p>

09\/09\/2022 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53966","activity_ticket_id":"51331","ticket_reference":"HDT52412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower dial not working ","ticket_address_1":"Flat 1A, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/22","activity_end":"2022-08-11 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63345","activity_notes":"The water dials in the shower are seemingly stuck and quite rusty. The dial that switches from handheld to overheard showed is completely off the designated mark. The dial that controls the water temperature is permanent stuck on the hotter side and barely moves to the colder side even with the most effort applied.","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2022 13:16 (System)<\/b>Ticket Created<\/p>

15\/07\/2022 14:40 (dan)<\/b>Replacement shower cartridge to be sourced<\/p>

20\/07\/2022 11:18 (sandra)<\/b>asking MK where to source cartridge <\/p>

22\/07\/2022 16:45 (jane)<\/b>Shower cartridge on order, expected in on 31st July <\/p>

05\/08\/2022 14:29 (sandra)<\/b>Good afternoon Jane, I have taken a look at the status of this and it does look like we have had a manufacturing delay on these. I apologise if you have not received an update on this as we are sending emails out currently. We are looking to get these in within the next 2-3 weeks and as soon as they arrive into our warehouse, we will have the order dispatched immediately. Please accept my apologies for the inconvenience and if you have any questions please feel free to let me know. Kind regardsJosh<\/p>

08\/09\/2022 21:02 (michaelk)<\/b>Attended site to replace shower thermostatic cartridge. The shower handle was found with a seized grub screw which required us to drill out the fixing. The cartridge was fitted and tested, the flow handle was also re-fixed. I have left the shower in working order but im awaiting replacement grub screws. Will return with replacement grub screws.<\/p>

21\/09\/2022 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53967","activity_ticket_id":"51538","ticket_reference":"HDT52619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas safety compliance testing without PAT","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/08\/22","activity_end":"2022-08-15 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63346","activity_notes":"Gas safety compliance testing without PATbooked for 15th ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2022 12:13 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 14:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/08\/2022 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53968","activity_ticket_id":"51539","ticket_reference":"HDT52620","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call out - no hot water ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/22","activity_end":"2022-08-11 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63347","activity_notes":"Emergency call out - no hot water ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2022 15:06 (System)<\/b>Ticket Created<\/p>

11\/08\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53969","activity_ticket_id":"51540","ticket_reference":"HDT52621","ticket_client":"2100","client_name":"Notes Coffee Roasters & Bar","ticket_title":"MDR\/SW\/15120 - both elements and expansion vessel replacement ","ticket_address_1":"Unit 2","ticket_address_2":"Blackwall Trading Estate 14 Lanrick Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"E14 0JP","cs_address_1":"Unit 2","cs_id":"1965","cs_address_2":"Blackwall Trading Estate 14 Lanrick Road ","cs_town":"London","cs_postcode":"E14 0JP","ticket_client_site":"1965","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/22","activity_end":"2022-08-19 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63348","activity_notes":"both elements and expansion vessel replacement booked for 19th AM ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2022 20:34 (michaelk)<\/b>Attended site to carry out quoted works to the hws system. Completed all work and left system fully operational. 4hrs labour plus parts, total 335 ex vat.<\/p>

24\/08\/2022 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53970","activity_ticket_id":"51542","ticket_reference":"HDT52623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"motherboard is faulty in the ventilation system ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/22","activity_end":"2022-08-12 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63349","activity_notes":"motherboard is faulty in the ventilation system ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2022 10:18 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 10:18 (sandra)<\/b>I had an issue 7\/8 months ago with the ventilation system where the filters had caused a fault to the motherboard. This was never rectified and the system has been isolated since<\/p>

22\/11\/2022 13:01 (sandra)<\/b>This is booked for Friday morning. The tenant will provide access.Kind regards,<\/p>

12\/12\/2022 11:54 (alan)<\/b>Replace PCB board in ventilation system <\/p>

12\/12\/2022 13:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53971","activity_ticket_id":"51543","ticket_reference":"HDT52624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/22","activity_end":"2022-08-12 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63350","activity_notes":"Gas compliance testing without PATTenant is not around, therefore please collect keys for access.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2022 11:03 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 20:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/08\/2022 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53972","activity_ticket_id":"51544","ticket_reference":"HDT52625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT for Thursday 8th September - keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/22","activity_end":"2022-09-08 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63351","activity_notes":"Gas compliance testing without PATFor Thursday 8th September - keys - expires that day ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2022 11:05 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 20:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/09\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53973","activity_ticket_id":"51545","ticket_reference":"HDT52626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15121 - Redecoration works ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/08\/22","activity_end":"2022-08-12 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63352","activity_notes":"Redecoration works WHEN CAN I BOOK THIS IN ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2022 09:46 (dean)<\/b>Done 680.00<\/p>

02\/09\/2022 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53974","activity_ticket_id":"51526","ticket_reference":"HDT52607","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15117 - To allow to run temporary supply from 17 Neals Street landlord Distribution board to the old security Office","ticket_address_1":"Old Brewers Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/22","activity_end":"2022-08-17 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63353","activity_notes":" To allow to run temporary supply from 17 Neals Street landlord Distribution board to the old security OfficeWEDNESDAY 17TH","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 14:29 (travis)<\/b>Assist Alan hang high level wires.<\/p>

17\/08\/2022 14:58 (alan)<\/b>Quoted works <\/p>

17\/08\/2022 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53975","activity_ticket_id":"51546","ticket_reference":"HDT52627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alarm is beeping","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/22","activity_end":"2022-08-12 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63354","activity_notes":"alarm is beeping - lilian wants to know if this has been done ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2022 12:02 (System)<\/b>Ticket Created<\/p>

12\/08\/2022 20:08 (roy)<\/b>Purchased batteries but on arrival found it was the C0 alarm but it has a un replaceable battery.Ryness didn't have new in stock.Return on monday<\/p>

18\/08\/2022 15:22 (roy)<\/b>Replaced mains C0 alarm<\/p>

18\/08\/2022 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53976","activity_ticket_id":"51548","ticket_reference":"HDT52629","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/15119 - replacement element ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/22","activity_end":"2022-08-12 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63355","activity_notes":"replacement element access to the restaurant from 7am ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2022 12:48 (sandra)<\/b>Hi Sandra, Quote has been approved. Can you book the engineer to attend the repair?Access to the restaurant from 7 am.Best regards,Alessia Carta <\/p>

23\/08\/2022 20:48 (michaelk)<\/b>Attended site to drain down megaflow cylinder and replace the lower element. Completed work and left fully operational. 4hrs labour plus parts, total 312 ex vat.<\/p>

24\/08\/2022 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53977","activity_ticket_id":"51549","ticket_reference":"HDT52630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15123 - Supply and install new commercial fly killers ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/22","activity_end":"2022-08-12 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63356","activity_notes":"Supply and install new commercial fly killers ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 07:54 (alan)<\/b>Quoted works <\/p>

12\/09\/2022 07:55 (alan)<\/b>Complete quoted works <\/p>

12\/09\/2022 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53978","activity_ticket_id":"51464","ticket_reference":"HDT52545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler error","ticket_address_1":"Flat 2.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/22","activity_end":"2022-08-12 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63357","activity_notes":"boiler error","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2022 11:59 (System)<\/b>Ticket Created<\/p>

01\/08\/2022 17:47 (roy)<\/b>Unable to reset.Gas seems okFan seems ok Pump is ok Ignition failure.Have arranged for Lee to visit on wednesday<\/p>

12\/08\/2022 06:50 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the gas valve which requires changing. I have located a replacement valve, will collect and return to site to fit.2 hrs labour 95<\/p>

12\/08\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

12\/08\/2022 15:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/08\/2022 14:57 (michaelk)<\/b>Collected parts from suppliers and attended site to replace gas valve and electrode set. Completed work and left fully operational. 3hrs labour plus parts 339 ex vat.<\/p>

15\/08\/2022 15:04 (michaelk)<\/b>Collected parts and attended site to replace faulty components to the boiler. Changed the gas valve and electrode and tested the boiler, leaving in full working order. 4hrs labour plus parts 395 ex vat.<\/p>

16\/08\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53979","activity_ticket_id":"51550","ticket_reference":"HDT52631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/22","activity_end":"2022-08-23 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63358","activity_notes":"Gas compliance testing without PATbooked for Tuesday 23rd with keys ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2022 09:21 (System)<\/b>Ticket Created<\/p>

29\/09\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53980","activity_ticket_id":"51551","ticket_reference":"HDT52632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - fridge not working ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/22","activity_end":"2022-08-15 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63359","activity_notes":"emergency call out - fridge not working ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2022 09:35 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53981","activity_ticket_id":"51552","ticket_reference":"HDT52633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/08\/22","activity_end":"2022-08-15 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63360","activity_notes":"Gas compliance testing without PATTenant is allowing us to enter with keys.Hi Security, please release keys to Keenan. Thanks113 B1120-124 Shaftesbury AveFlat 3","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 10:20 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 14:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/08\/2022 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53982","activity_ticket_id":"51547","ticket_reference":"HDT52628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/JH\/14620 - Roof works and clearance - 49\/50 Chandos place- Two Brydges for billing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"51-52 Chandos Place ","cs_id":"1704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1704","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/22","activity_end":"2022-08-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63361","activity_notes":"Roof works and clearance For Wednesday 24th August ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 09:48 (jane)<\/b>For Wednesday 24th August <\/p>

24\/08\/2022 15:04 (travis)<\/b>Roof clearance and slate\/lead repairs.<\/p>

25\/08\/2022 14:47 (iain)<\/b>Roof works.<\/p>

26\/08\/2022 14:59 (travis)<\/b>Returned and sealed roof extraction cover with bituminous paint.<\/p>

01\/09\/2022 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53983","activity_ticket_id":"51535","ticket_reference":"HDT52616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15105 - Localised repairs to main entrance door ","ticket_address_1":"Wing Wing Krispy Chicken","ticket_address_2":"47-49 Charing Cross Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Wing Wing Krispy Chicken","cs_id":"2148","cs_address_2":"47-49 Charing Cross Road ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2148","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/22","activity_end":"2022-08-15 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63362","activity_notes":"Localised repairs to main entrance door ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 15:03 (travis)<\/b>Attended and tried various methods to straighten this one off purpose made door ,all failed. I have realized that the warped timber is actually glued to the door glass from factory and can't be removed without risk of breaking the glass.Further instruction required as to how we move forward with this one.<\/p>

30\/11\/2022 11:28 (travis)<\/b>Attended and potentially found a way to repair door.Shop was getting ready to open,so will return at the earliest opportunity to complete.<\/p>

02\/12\/2022 13:02 (sandra)<\/b>returned and investigated how to repair door <\/p>

19\/12\/2022 11:55 (travis)<\/b>Door works.<\/p>

19\/12\/2022 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53984","activity_ticket_id":"51553","ticket_reference":"HDT52634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement door behind the Lift shaft","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/08\/22","activity_end":"2022-08-15 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63363","activity_notes":"Basement door behind the Lift shaftCan you please arrange for someon to secure\/block up the 2 hatches on the door.Please ask him to ring me b4 attending.","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 13:32 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 10:40 (iain)<\/b>Temporary repair to door.<\/p>

16\/08\/2022 10:41 (iain)<\/b>Repair to door and vents.<\/p>

16\/08\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53985","activity_ticket_id":"51554","ticket_reference":"HDT52635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closure needs adjusting ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/08\/22","activity_end":"2022-08-15 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63364","activity_notes":"door closure needs adjusting ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 13:52 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 10:42 (iain)<\/b>Refixed door closer arm.<\/p>

16\/08\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53986","activity_ticket_id":"51555","ticket_reference":"HDT52636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15051 - Remedial works following NICEic ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/22","activity_end":"2022-10-25 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63365","activity_notes":"Remedial works following NICEic prioritised for the 25th by Salvatorethe tenant can provide access from 9am onwards","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2022 08:06 (alan)<\/b>Quoted works <\/p>

26\/10\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53987","activity_ticket_id":"51556","ticket_reference":"HDT52637","ticket_client":"1574","client_name":"Ms A Dick","ticket_title":"Repair or replace letter box ","ticket_address_1":"Flat 8, 34 Long Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SE1 4NN","cs_address_1":"Flat 8, 34 Long Lane ","cs_id":"2160","cs_address_2":"","cs_town":"London ","cs_postcode":"SE1 4NN","ticket_client_site":"2160","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/08\/22","activity_end":"2022-08-23 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63366","activity_notes":"Repair or replace letter box booked 23rd August between 8 - 9am","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 15:21 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 16:23 (sandra)<\/b>booked for 23rd between 8 - 10am<\/p>

25\/08\/2022 14:43 (iain)<\/b>Broken letterbox.<\/p>

25\/08\/2022 14:43 (iain)<\/b>To source new letterbox.<\/p>

06\/09\/2022 10:30 (sandra)<\/b>current size cannot be sourced and email to tenant advising if they have any more information <\/p>

12\/09\/2022 12:10 (sandra)<\/b>tenant is sourcing letter box <\/p>

20\/09\/2022 11:39 (sandra)<\/b>(Placed On Hold) client to order part <\/p>

20\/09\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>

22\/09\/2022 10:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/09\/2022 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53988","activity_ticket_id":"51557","ticket_reference":"HDT52638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sign removal ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/08\/22","activity_end":"2022-08-15 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63367","activity_notes":"Please can you proceed with this signage removal as quoted Please again be advised that this needs to be done carefully as the building it is attached to is listed. We would also like to retain the signage and bracket that is removed please ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 15:44 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 10:52 (iain)<\/b>Remove signage.<\/p>

17\/08\/2022 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53989","activity_ticket_id":"51558","ticket_reference":"HDT52639","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"mouse proofing ","ticket_address_1":"Flat 6","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"818","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"818","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/22","activity_end":"2022-09-21 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63368","activity_notes":"mouse proofing BOOKED FOR 21ST WEDNESDAY AT 10 AM Can we book a visit in to refix a skirting and to pest proof again which is allowing mice in, I think last time only wire wool was put there but we have been informed by the porter that the skirting board has a hole in and needs sealing! If this can be booked in for after Bank Holiday weekend please as they have guests staying! If you can advise on date and time please.","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 15:54 (System)<\/b>Ticket Created<\/p>

15\/08\/2022 16:00 (sandra)<\/b>30th August between 8 - 10 am with the tenant <\/p>

30\/08\/2022 13:41 (jane)<\/b>Engineer was not advised of time on 30th August, need to re-book in, as we arrived around 12noon <\/p>

30\/08\/2022 15:24 (travis)<\/b>No access.<\/p>

31\/08\/2022 08:16 (travis)<\/b>No access, tenant not home.<\/p>

02\/09\/2022 15:34 (jane)<\/b>Waiting on a date from Kim Howard <\/p>

15\/09\/2022 11:11 (sandra)<\/b>asked for Wednesday 21st or Thursday 22nd<\/p>

21\/09\/2022 13:20 (roy)<\/b>Filled extremely large hole as requested by tenant.But was not allowed to remove dishwasher to get to kitchen area.Advised tenant large hole needs to be boarded up<\/p>

21\/09\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53990","activity_ticket_id":"51559","ticket_reference":"HDT52640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15049 - Remedial works following NICEic ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/22","activity_end":"2022-10-24 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63369","activity_notes":"Remedial works following NICEic COLLECT KEYS 24TH ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 08:39 (alan)<\/b>Quoted works <\/p>

31\/10\/2022 08:40 (alan)<\/b>Complete quoted works <\/p>

31\/10\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53991","activity_ticket_id":"51560","ticket_reference":"HDT52641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"collect A Board from Carnaby and delivery to Chinatown","ticket_address_1":"Chinatown Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio","cs_id":"2161","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2161","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/22","activity_end":"2022-08-15 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63370","activity_notes":"collect A Board from Carnaby and delivery to ChinatownIf he can liaise with me first and I will tell him where to deliver and collect from.","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2022 16:39 (System)<\/b>Ticket Created<\/p>

22\/08\/2022 09:41 (travis)<\/b>Collection & delivery of,A-frame to central cross.<\/p>

22\/08\/2022 10:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53992","activity_ticket_id":"51561","ticket_reference":"HDT52642","ticket_client":"2116","client_name":"Bancone ","ticket_title":"no hot water ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/08\/22","activity_end":"2022-08-16 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63371","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2022 09:13 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 20:19 (michaelk)<\/b>Attended site to investigate hot water issue. We was led to an direct cylinder, when tested we found both elements open circuit and requiring replacement. 2hrs labour 95<\/p>

18\/08\/2022 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53993","activity_ticket_id":"51562","ticket_reference":"HDT52643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/22","activity_end":"2022-08-31 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63372","activity_notes":"Gas compliance testing without PAT - renewal 31st Aug","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2022 09:32 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 11:13 (jane)<\/b>For 2nd September <\/p>

07\/09\/2022 20:39 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/09\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53994","activity_ticket_id":"51563","ticket_reference":"HDT52644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15124 - Bedroom window repairs ","ticket_address_1":"Flat 8, 106 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8","cs_id":"1540","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"1540","ticket_status_code":"Cancelled","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"16\/08\/22","activity_end":"2022-08-16 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63373","activity_notes":"Bedroom window repairs ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2022 13:01 (jane)<\/b>Attending on Monday 5th September access via keys <\/p>

21\/09\/2022 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53995","activity_ticket_id":"51564","ticket_reference":"HDT52645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15125 - Replacement washer\/dryer ","ticket_address_1":"Flat C","ticket_address_2":"5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"1916","cs_address_2":"5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1916","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/08\/22","activity_end":"2022-08-16 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63374","activity_notes":"Replacement washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2022 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53996","activity_ticket_id":"51565","ticket_reference":"HDT52646","ticket_client":"2108","client_name":"Forty Group","ticket_title":"lighting issues","ticket_address_1":"Unit 114","ticket_address_2":"300 Kendal Road","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Unit 114","cs_id":"2162","cs_address_2":"300 Kendal Road","cs_town":"London ","cs_postcode":"W10 5BE","ticket_client_site":"2162","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/22","activity_end":"2022-08-18 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63375","activity_notes":"lighting issuescould be bulb replacement booked for Thursday ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2022 11:03 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 11:03 (sandra)<\/b>booked for Thursday <\/p>

17\/08\/2022 12:58 (jane)<\/b>Note from Yaser Please can you put a hold on this call out for now, until I can arrange access with the occupier. I will write to you again to confirm when we can go ahead.<\/p>

07\/09\/2022 14:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53997","activity_ticket_id":"51534","ticket_reference":"HDT52615","ticket_client":"2012","client_name":"Camron","ticket_title":"Air Condition Service ","ticket_address_1":"7th Floor, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7th Floor","cs_id":"564","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"564","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/08\/22","activity_end":"2022-08-16 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63376","activity_notes":"Air Condition Service ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2022 11:07 (System)<\/b>Ticket Created<\/p>

16\/08\/2022 12:45 (sandra)<\/b>asked for Thursday morning <\/p>

09\/09\/2022 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53998","activity_ticket_id":"51493","ticket_reference":"HDT52574","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"Air Condition Maintenance service ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"890","cs_address_2":"","cs_town":"London","cs_postcode":"SW1","ticket_client_site":"890","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/08\/22","activity_end":"2022-08-16 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63377","activity_notes":"Air Condition Maintenance service for the officesemailed for access Thursday morning ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2022 16:10 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT53999","activity_ticket_id":"51566","ticket_reference":"HDT52647","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/15113 - shower cartridge ","ticket_address_1":"Flat 6","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"818","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"818","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/22","activity_end":"2022-09-08 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63378","activity_notes":"shower cartridge Re-booked for Thursday 8th September ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2022 14:11 (jane)<\/b>Paid by Kate Conway ACCOUNT C178<\/p>

26\/08\/2022 09:51 (jane)<\/b>Once on site found diverter requires replacing, have ordered new <\/p>

31\/08\/2022 11:31 (jane)<\/b>Re-booked for Thursday 8th September for further part <\/p>

04\/10\/2022 22:10 (michaelk)<\/b>Attended site to complete quoted shower repairs. Completed works and left fully operational. 4hrs labour plus parts. Additional diverter valve was required at 32 ex vat. Total 313ex var<\/p>

05\/10\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54000","activity_ticket_id":"51567","ticket_reference":"HDT52648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our housekeeper reported that the left-side living room window at the above flat cannot be open. Can someone check?","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/08\/22","activity_end":"2022-08-16 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63379","activity_notes":"Our housekeeper reported that the left-side living room window at the above flat cannot be open. Can someone check?access on 17th between 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2022 15:09 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 15:43 (iain)<\/b>Window.<\/p>

17\/08\/2022 15:44 (iain)<\/b>R and B required.<\/p>

18\/08\/2022 09:35 (jane)<\/b>Requested access for 25th August <\/p>

30\/08\/2022 14:49 (jane)<\/b>Waiting on Pellering Group to confirm a convenient date <\/p>

02\/09\/2022 16:34 (jane)<\/b>Requested access for Monday 12th September <\/p>

13\/09\/2022 07:16 (iain)<\/b>Broken sash lock.<\/p>

13\/09\/2022 07:16 (iain)<\/b>Sash lock on order.<\/p>

16\/09\/2022 13:07 (iain)<\/b>Replaced sash lock.<\/p>

16\/09\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>

23\/09\/2022 13:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/09\/2022 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54001","activity_ticket_id":"51568","ticket_reference":"HDT52649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace both toilet seats and lights need to be looked at","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/08\/22","activity_end":"2022-08-16 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63380","activity_notes":"Replace both toilet seats with new WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2022 16:45 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 10:51 (iain)<\/b>Supplied and fitted 2 toilet seats.<\/p>

17\/08\/2022 13:53 (roy)<\/b>Replaced 14 x E27 bulbs<\/p>

17\/08\/2022 14:44 (sandra)<\/b>(Ticket Closed)<\/p>

26\/08\/2022 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/08\/2022 15:38 (jane)<\/b>(Ticket Closed)<\/p>

06\/09\/2022 11:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2022 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54002","activity_ticket_id":"51568","ticket_reference":"HDT52649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace both toilet seats and lights need to be looked at","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/22","activity_end":"2022-08-16 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63381","activity_notes":"Check all lights on Wednesday that they are working as tenant moves in on Friday ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2022 16:45 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 10:51 (iain)<\/b>Supplied and fitted 2 toilet seats.<\/p>

17\/08\/2022 13:53 (roy)<\/b>Replaced 14 x E27 bulbs<\/p>

17\/08\/2022 14:44 (sandra)<\/b>(Ticket Closed)<\/p>

26\/08\/2022 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/08\/2022 15:38 (jane)<\/b>(Ticket Closed)<\/p>

06\/09\/2022 11:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/09\/2022 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54003","activity_ticket_id":"51569","ticket_reference":"HDT52650","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Additional shower works ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/08\/22","activity_end":"2022-08-17 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63382","activity_notes":"Additional shower works ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 09:31 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 09:42 (jane)<\/b>(Ticket Closed)<\/p>

17\/08\/2022 15:14 (roy)<\/b>Assist Michael with shower tray (very large)<\/p>

17\/08\/2022 15:15 (roy)<\/b>Assist Michael with tiles and removing rubbish to basement<\/p>

17\/08\/2022 20:16 (michaelk)<\/b>Attended site to start to remove all tiles in the shower enclosure as requested. Ian is going to attend tomorrow to start re-boarding.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54004","activity_ticket_id":"51569","ticket_reference":"HDT52650","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Additional shower works ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/22","activity_end":"2022-08-17 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63383","activity_notes":"Additional shower works ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 09:31 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 09:42 (jane)<\/b>(Ticket Closed)<\/p>

17\/08\/2022 15:14 (roy)<\/b>Assist Michael with shower tray (very large)<\/p>

17\/08\/2022 15:15 (roy)<\/b>Assist Michael with tiles and removing rubbish to basement<\/p>

17\/08\/2022 20:16 (michaelk)<\/b>Attended site to start to remove all tiles in the shower enclosure as requested. Ian is going to attend tomorrow to start re-boarding.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54005","activity_ticket_id":"51570","ticket_reference":"HDT52651","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of rubbish ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/22","activity_end":"2022-08-17 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63384","activity_notes":"removal of rubbish Clear basement of unwanted items - files and folders etc","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 09:48 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 11:42 (roy)<\/b>Went along but Travis said he didn't need help<\/p>

18\/08\/2022 11:56 (travis)<\/b>Basement rubbish clearance.<\/p>

26\/08\/2022 10:25 (iain)<\/b>Clearance.<\/p>

26\/08\/2022 13:07 (travis)<\/b>Removal and disposal of redundant files \/ folders ect <\/p>

26\/08\/2022 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54006","activity_ticket_id":"51571","ticket_reference":"HDT52652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from flat roof ","ticket_address_1":"22 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Goodge Street ","cs_id":"1648","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1648","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/22","activity_end":"2022-08-17 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63385","activity_notes":"leak from flat roof ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 15:33 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 20:35 (roy)<\/b>Tenant above leak admitted he left his door open when he went out. It poured down but said it didn't cause the leakOutlet partially blocked but draining away.Felt roof with minor defects.I believe the doors caused the problem but can not prove it<\/p>

18\/08\/2022 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54007","activity_ticket_id":"51567","ticket_reference":"HDT52648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our housekeeper reported that the left-side living room window at the above flat cannot be open. Can someone check?","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/08\/22","activity_end":"2022-08-17 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63386","activity_notes":"Our housekeeper reported that the left-side living room window at the above flat cannot be open. Can someone check?access on 17th between 11 - 3pm ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2022 15:09 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 15:43 (iain)<\/b>Window.<\/p>

17\/08\/2022 15:44 (iain)<\/b>R and B required.<\/p>

18\/08\/2022 09:35 (jane)<\/b>Requested access for 25th August <\/p>

30\/08\/2022 14:49 (jane)<\/b>Waiting on Pellering Group to confirm a convenient date <\/p>

02\/09\/2022 16:34 (jane)<\/b>Requested access for Monday 12th September <\/p>

13\/09\/2022 07:16 (iain)<\/b>Broken sash lock.<\/p>

13\/09\/2022 07:16 (iain)<\/b>Sash lock on order.<\/p>

16\/09\/2022 13:07 (iain)<\/b>Replaced sash lock.<\/p>

16\/09\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>

23\/09\/2022 13:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/09\/2022 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54008","activity_ticket_id":"51502","ticket_reference":"HDT52583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15053 - Shower works ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/08\/22","activity_end":"2022-08-17 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63387","activity_notes":"Shower works ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 15:56 (iain)<\/b>Shower works.<\/p>

19\/08\/2022 08:41 (iain)<\/b>Shower works<\/p>

21\/08\/2022 17:17 (iain)<\/b>Shower works.<\/p>

25\/08\/2022 06:33 (michaelk)<\/b>Attended site to start quoted shower tray works. Removed enclosure, tray and tiles. 8hrs labour 365.<\/p>

25\/08\/2022 06:37 (michaelk)<\/b>Attended site to start day 2 of the quoted shower tray work. Unfortunately found another issue with the screed. We couldn't fix any timber due to the screed being too wet. Informed all parties and arranged for a dehumidifier. 8hrs labour plus materials, total 575 ex vat.<\/p>

25\/08\/2022 14:42 (iain)<\/b>Shower works.<\/p>

05\/09\/2022 17:02 (travis)<\/b>Tiling works <\/p>

06\/09\/2022 15:49 (travis)<\/b>Tiling shower enclosure works.<\/p>

07\/09\/2022 10:24 (sandra)<\/b>plus rubbish removal <\/p>

07\/09\/2022 11:05 (travis)<\/b>Rubbish clearance.<\/p>

07\/09\/2022 20:41 (michaelk)<\/b>Attended site to replace shower enclosure and leave the shower running. Completed work 8hrs labour 365<\/p>

08\/09\/2022 11:54 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2022 12:16 (travis)<\/b>Snagging to bathroom.<\/p>

18\/11\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54009","activity_ticket_id":"51572","ticket_reference":"HDT52653","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"leak from ceiling in bathroom ","ticket_address_1":"2nd Floor ","ticket_address_2":"89-91 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"2164","cs_address_2":"89 Wardour Street ","cs_town":"London ","cs_postcode":"W1F 0UA","ticket_client_site":"2164","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/22","activity_end":"2022-08-17 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63388","activity_notes":"leak from ceiling in bathroom tenant can give access to roof ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 15:55 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 20:36 (roy)<\/b>NTR Need ladders and removal of pigeon netting to access leak area<\/p>

18\/08\/2022 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54010","activity_ticket_id":"51573","ticket_reference":"HDT52654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak tenant home for access ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/22","activity_end":"2022-08-17 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63389","activity_notes":"leak tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 16:46 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 20:38 (roy)<\/b>Leak from 3 into flat 2 into flat 1Blocked outlet.Cleared blockageAll ok<\/p>

18\/08\/2022 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54011","activity_ticket_id":"51574","ticket_reference":"HDT52655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken window lock - access available on 18\/08\/22 or 19\/08\/22 between 11 am and 3 pm","ticket_address_1":"Flat 2.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.01, 8a Gerrard Street ","cs_id":"1362","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1362","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/22","activity_end":"2022-08-17 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63390","activity_notes":"broken window lock - access available on 18\/08\/22 or 19\/08\/22 between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 16:48 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 14:46 (travis)<\/b>Attended and taken details of the damaged window lock,Lock on order.<\/p>

19\/08\/2022 11:34 (travis)<\/b>Sourced and fitted,sash window latch.<\/p>

19\/08\/2022 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54012","activity_ticket_id":"51575","ticket_reference":"HDT52656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tFlat 3, 1A Gerrard Place - living room window cannot be open - 19\/08\/22 or 31\/07\/22 between 11 am and 3 pm. The window was fixed some time ago.","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/22","activity_end":"2022-08-17 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63391","activity_notes":"Flat 3, 1A Gerrard Place - living room window cannot be open - 19\/08\/22 or 31\/07\/22 between 11 am and 3 pm. The window was fixed some time ago.","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 16:51 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 11:45 (travis)<\/b>Attended and found the heavy double glazed living room window not holding itself up.I came here some time ago and reported the same problem and suggested 20\/20 doors & windows attend to repair,not sure if it was followed up or it's just broken again, either way they would need to correct the tensioners.<\/p>

30\/08\/2022 14:49 (jane)<\/b>Waiting on Pellering Group to confirm a convenient date <\/p>

02\/09\/2022 16:34 (jane)<\/b>Have requested access for Monday 12th September <\/p>

20\/09\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54013","activity_ticket_id":"51576","ticket_reference":"HDT52657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights on main staircase not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1381","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1381","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/22","activity_end":"2022-08-18 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63392","activity_notes":"Lights on main staircase not working ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 09:15 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 07:23 (alan)<\/b>Investigate no power in common parts Fault found to be both RCD tripped out due to water had leak though the distribution board Insured or dry inside test and reset RCDs Leaving all working<\/p>

19\/08\/2022 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54014","activity_ticket_id":"51577","ticket_reference":"HDT52658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Small shower room shower thermostat not working - Management keys for access ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor Flat ","cs_id":"2165","cs_address_2":"36 Gerrard Street ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2165","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/08\/22","activity_end":"2022-08-18 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63393","activity_notes":"Small shower room shower thermostat not working If you turn it hot or cold it still comes out scorching hot.The contractor can get access using the management keys at anytime","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2022 09:21 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 08:56 (jane)<\/b>(Ticket Closed)<\/p>

19\/08\/2022 09:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/08\/2022 20:37 (michaelk)<\/b>Attended site to investigate shower not operating. A replacement bar mixer is required. Will order repalaced. 1hr labour 50.<\/p>

23\/08\/2022 20:44 (michaelk)<\/b>Attendedsvite to replace bar mixer shower to small bathroom. Completed work and left shower fully operational. 3hrs labour plus parts total 210ex vat.<\/p>

24\/08\/2022 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54015","activity_ticket_id":"51578","ticket_reference":"HDT52659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Heavy rain, 3 leaking spots ","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11 Gerrard Street ","cs_id":"2166","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2166","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/22","activity_end":"2022-08-18 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63394","activity_notes":"Emergency call-out - Heavy rain, 3 leaking spots ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 09:29 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 09:30 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2022 11:45 (roy)<\/b>Leak stopped on arrival and leak contained Need access above<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54016","activity_ticket_id":"51579","ticket_reference":"HDT52660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT52659 Follow-Up - Need to return to access roof to follow on roof leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11 Gerrard Street ","cs_id":"2166","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2166","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/22","activity_end":"2022-08-24 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63395","activity_notes":"HDT52659 Follow-Up - Need to return to access roof to follow on roof leak For Wednesday between 9 and 10am ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 13:05 (jane)<\/b>Deepa arranging access with the tenant <\/p>

19\/08\/2022 13:18 (jane)<\/b>For Wednesday 24th August between 9 and 10am <\/p>

24\/08\/2022 16:52 (jane)<\/b>From the engineer :It is actually flat 2 we need access into. Possibly another route as I can see a fire door from the restaurant.Will return when it opens but access via flat 2 may be required<\/p>

24\/08\/2022 18:19 (roy)<\/b>Access flat 1 but no chance kc getting onto flat roofNeed access into flat 2<\/p>

01\/09\/2022 16:55 (jane)<\/b>Need access into Flat 2<\/p>

02\/09\/2022 14:57 (jane)<\/b>Trying to access Flat 2 <\/p>

14\/09\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54017","activity_ticket_id":"51570","ticket_reference":"HDT52651","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of rubbish ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/22","activity_end":"2022-08-18 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63396","activity_notes":"removal of rubbish Clear basement of unwanted items - files and folders etc","activity_timesheet":"1","ticket_notes_combined":"

17\/08\/2022 09:48 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 11:42 (roy)<\/b>Went along but Travis said he didn't need help<\/p>

18\/08\/2022 11:56 (travis)<\/b>Basement rubbish clearance.<\/p>

26\/08\/2022 10:25 (iain)<\/b>Clearance.<\/p>

26\/08\/2022 13:07 (travis)<\/b>Removal and disposal of redundant files \/ folders ect <\/p>

26\/08\/2022 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54018","activity_ticket_id":"51580","ticket_reference":"HDT52661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak coming from Flat 6 - Cleaners on site ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/22","activity_end":"2022-08-18 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63397","activity_notes":"To attend to leak coming from Flat 6 - Cleaners on site ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 09:45 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 10:44 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2022 11:44 (roy)<\/b>Need access into flat 10Knocked on door, no answer.I believe this is Westminster Council problem<\/p>

19\/08\/2022 08:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/08\/2022 08:49 (jane)<\/b>Leak into flat 8 AND flat 6Damaged ceiling and skirting and floorNo access into flat 10 but strong possibility blocked gulley.I believe this is Westminster Council problemReported back with finding and pictures<\/p>

19\/08\/2022 11:13 (roy)<\/b>Cleared 3 x outletsAll blocked <\/p>

19\/08\/2022 12:02 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2022 10:38 (sandra)<\/b>, I hope you have not closed this job yet. I managed to get access for Roy to attend the Flat above to investigate further.I have arranged with Roy to attend on Friday morning. Please send pictures and a report.Please arrange for a dehumidifier for the affected rooms. Hopefully, we can redecorate the leak areas next week.<\/p>

22\/08\/2022 10:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2022 13:57 (travis)<\/b>List of works Inc,Minor floor repair,Reinstatement of all window stops,Various door keeps tightened up and adjusted,Hire and set up of dehumidifier.<\/p>

22\/08\/2022 16:24 (sandra)<\/b> Hire and set up of dehumidifier.<\/p>

31\/08\/2022 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54019","activity_ticket_id":"51581","ticket_reference":"HDT52662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working - need someone today - Tenant home between 1 and 3pm ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/22","activity_end":"2022-08-18 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63398","activity_notes":"Dishwasher not working - need someone today - Tenant home between 1 and 3pm Could we please have someone attending the above mentioned flat to take a look at the dishwasher?It displays Error E15 and a flashing tap symbol.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 10:22 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 15:19 (roy)<\/b>Showing error code E15 Cleaned out filter and unable to reset.Repair Aid required Turned off power to machine as making a hissing noise<\/p>

18\/08\/2022 16:18 (jane)<\/b>Appliance engineer attending tomorrow, tenant will give access Between 10am and 2pm <\/p>

26\/08\/2022 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54020","activity_ticket_id":"51582","ticket_reference":"HDT52663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration of flat - 7th and 8th September ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/09\/22","activity_end":"2022-09-07 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63399","activity_notes":"Redecoration of flat - Vacant on 7th and 8th September 1 Bed 1 bath flat - 1 coat","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 10:34 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 16:19 (dean)<\/b>Done 460.00<\/p>

21\/09\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54021","activity_ticket_id":"51583","ticket_reference":"HDT52664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration of flat - 20 & 23 September ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/09\/22","activity_end":"2022-09-20 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63400","activity_notes":"Redecoration of flat - flat free between 20 & 23 September 1 bed 1 bath 1 coat-The kitchen and bedroom ceiling needs to be repainted-Woodwork to be done-All the holes in the walls to fill-Cracked door frame leading to the bedroom, in need of repair-Damp problem visible on the side walls of the small bathroom","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 10:38 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 16:17 (dean)<\/b>Finished tomorrow 780.00<\/p>

21\/09\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54022","activity_ticket_id":"51584","ticket_reference":"HDT52665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration of flat - flat free between 3rd & 4th October ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/10\/22","activity_end":"2022-10-03 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63401","activity_notes":"Redecoration of flat - flat free between 3rd & 4th October - 1 bed 1 bath 1 coat#is this happening today\/tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 10:49 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 15:43 (dean)<\/b>Done 410.00<\/p>

06\/10\/2022 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54023","activity_ticket_id":"51585","ticket_reference":"HDT52666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 3 ","ticket_address_1":"Flat 3, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/22","activity_end":"2022-08-18 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63402","activity_notes":"We had a leak in flat 3 at 77 St Martins Lane (see photos attached). It is probably coming from the top floor, flat 1 (I can inform the tenant that we might require access). Can you please let me know if anyone can attend today?77-78 St Martins Lane - Front Door (All Areas) 53 B677-78 St Martins Lane - Flat 356 B677-78 St Martin Lane - Flat 154 B6","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 11:41 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 12:50 (jane)<\/b>Salvatore waiting on the tenant for access <\/p>

20\/08\/2022 11:15 (roy)<\/b>Cleared blocked outlet on roof.Possibility need downpipe cleared as this is on going issues<\/p>

22\/08\/2022 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54024","activity_ticket_id":"51586","ticket_reference":"HDT52667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate 2No leaks - for today ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/22","activity_end":"2022-08-18 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63403","activity_notes":"Investigate 2No leaks - for today ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 11:42 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 15:56 (roy)<\/b>Nothing obvious on roof.2 different leaks.Mineral felt roof but in parts is soft underneath the felt which says water getting under felt in parts.But seams look ok.2nd area need ladder with 2nd person to get to lower level.No access into flats required just front door key of block 19 and roof key<\/p>

19\/08\/2022 15:49 (jane)<\/b>Reported back findings to FM, requested if we can re-attend on Thursday 25th August with two engineers <\/p>

14\/09\/2022 09:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54025","activity_ticket_id":"51587","ticket_reference":"HDT52668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Yatay Restaurant - To replace a broken ceiling tile ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"22 Wardour Street ","cs_id":"1499","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1499","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/08\/22","activity_end":"2022-08-18 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63404","activity_notes":"Yatay Restaurant - To replace a broken ceiling tile ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 12:59 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 14:44 (travis)<\/b>Make and fit a ceiling tile to suit existing tiles.<\/p>

18\/08\/2022 15:19 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2022 16:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/08\/2022 17:08 (alan)<\/b>Refix PIR sensor in ceiling tile <\/p>

24\/08\/2022 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54026","activity_ticket_id":"51588","ticket_reference":"HDT52669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To Investigate leaks - FOR 10AM ON FRIDAY ","ticket_address_1":"20-24 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"20-24 Wellington Street ","cs_id":"2167","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2167","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/08\/22","activity_end":"2022-08-19 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63405","activity_notes":"To Investigate leaks - FOR 10AM ON FRIDAY Garry and surveyor will be on site also ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 13:10 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 15:09 (jane)<\/b>Reported back findings to FM <\/p>

21\/08\/2022 17:16 (iain)<\/b>Investigate leak.<\/p>

22\/08\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54027","activity_ticket_id":"51589","ticket_reference":"HDT52670","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/15132 - Replacement immersions ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/08\/22","activity_end":"2022-08-18 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63406","activity_notes":"Replacement immersions If they can be replaced asap please ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2022 13:17 (sandra)<\/b>7am tuesday <\/p>

23\/08\/2022 20:41 (michaelk)<\/b>Attended site to carry out quoted works. Completed and tested hws system and left fully operational. 4hrs labour plus parts, total 375.16 ex vat.<\/p>

24\/08\/2022 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54028","activity_ticket_id":"51590","ticket_reference":"HDT52671","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Reception Sink - Cold Water Tap fault","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/08\/22","activity_end":"2022-08-18 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63407","activity_notes":"Reception Sink - Cold Water Tap fault. Its very stiff to turn the cold water tap, and the supply is only coming out as a trickle.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 13:26 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 18:24 (michaelk)<\/b>Attended site to replace faulty mains tap cartridge to the ground floor kitchen. Completed work and checked all other reported faults to provide a quote 3hrs labour plus parts, total 165.80 ex vat<\/p>

16\/09\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54029","activity_ticket_id":"51591","ticket_reference":"HDT52672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights tripping out in the common parts, urgent for today - Keys for access ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/22","activity_end":"2022-08-18 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63408","activity_notes":"Lights tripping out in the common parts, urgent for today - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 14:31 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 15:21 (roy)<\/b>Lights working okStayed for 15 minutes and nothing tripped.If it does trip then Alan should attend<\/p>

18\/08\/2022 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54030","activity_ticket_id":"51581","ticket_reference":"HDT52662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working - need someone today - Tenant home between 1 and 3pm ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/08\/22","activity_end":"2022-08-18 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63409","activity_notes":"Dishwasher not working - need someone today - Tenant home between 1 and 3pm Could we please have someone attending the above mentioned flat to take a look at the dishwasher?It displays Error E15 and a flashing tap symbol.","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2022 10:22 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 15:19 (roy)<\/b>Showing error code E15 Cleaned out filter and unable to reset.Repair Aid required Turned off power to machine as making a hissing noise<\/p>

18\/08\/2022 16:18 (jane)<\/b>Appliance engineer attending tomorrow, tenant will give access Between 10am and 2pm <\/p>

26\/08\/2022 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54031","activity_ticket_id":"51587","ticket_reference":"HDT52668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Yatay Restaurant - To replace a broken ceiling tile ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"22 Wardour Street ","cs_id":"1499","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1499","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/22","activity_end":"2022-08-18 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63410","activity_notes":"Yatay Restaurant, Travis has replaced the tile but the sensor needs reinstating","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 12:59 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 14:44 (travis)<\/b>Make and fit a ceiling tile to suit existing tiles.<\/p>

18\/08\/2022 15:19 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2022 16:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/08\/2022 17:08 (alan)<\/b>Refix PIR sensor in ceiling tile <\/p>

24\/08\/2022 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54032","activity_ticket_id":"51592","ticket_reference":"HDT52673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15142 - Re-glaze of glass panel above tenants door ","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"18\/08\/22","activity_end":"2022-08-18 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63411","activity_notes":"Re-glaze of glass panel above tenants door ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2022 11:46 (jane)<\/b>Requested access for Friday or Monday next week <\/p>

02\/09\/2022 10:32 (jane)<\/b>For Monday 5th September 08:00-12:00, tenant home <\/p>

07\/09\/2022 14:14 (iain)<\/b>Access for Ableglaze.<\/p>

07\/09\/2022 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54033","activity_ticket_id":"51580","ticket_reference":"HDT52661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak coming from Flat 6 - Cleaners on site ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/22","activity_end":"2022-08-19 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63412","activity_notes":"Re-attending ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 09:45 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 10:44 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2022 11:44 (roy)<\/b>Need access into flat 10Knocked on door, no answer.I believe this is Westminster Council problem<\/p>

19\/08\/2022 08:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/08\/2022 08:49 (jane)<\/b>Leak into flat 8 AND flat 6Damaged ceiling and skirting and floorNo access into flat 10 but strong possibility blocked gulley.I believe this is Westminster Council problemReported back with finding and pictures<\/p>

19\/08\/2022 11:13 (roy)<\/b>Cleared 3 x outletsAll blocked <\/p>

19\/08\/2022 12:02 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2022 10:38 (sandra)<\/b>, I hope you have not closed this job yet. I managed to get access for Roy to attend the Flat above to investigate further.I have arranged with Roy to attend on Friday morning. Please send pictures and a report.Please arrange for a dehumidifier for the affected rooms. Hopefully, we can redecorate the leak areas next week.<\/p>

22\/08\/2022 10:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2022 13:57 (travis)<\/b>List of works Inc,Minor floor repair,Reinstatement of all window stops,Various door keeps tightened up and adjusted,Hire and set up of dehumidifier.<\/p>

22\/08\/2022 16:24 (sandra)<\/b> Hire and set up of dehumidifier.<\/p>

31\/08\/2022 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54034","activity_ticket_id":"51577","ticket_reference":"HDT52658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Small shower room shower thermostat not working - Management keys for access ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor Flat ","cs_id":"2165","cs_address_2":"36 Gerrard Street ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2165","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/22","activity_end":"2022-08-19 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63413","activity_notes":"Small shower room shower thermostat not working If you turn it hot or cold it still comes out scorching hot.The contractor can get access using the management keys at anytime","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 09:21 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 08:56 (jane)<\/b>(Ticket Closed)<\/p>

19\/08\/2022 09:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/08\/2022 20:37 (michaelk)<\/b>Attended site to investigate shower not operating. A replacement bar mixer is required. Will order repalaced. 1hr labour 50.<\/p>

23\/08\/2022 20:44 (michaelk)<\/b>Attendedsvite to replace bar mixer shower to small bathroom. Completed work and left shower fully operational. 3hrs labour plus parts total 210ex vat.<\/p>

24\/08\/2022 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54035","activity_ticket_id":"51593","ticket_reference":"HDT52674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To assist tenant with hanging new curtains ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/22","activity_end":"2022-08-30 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63414","activity_notes":"To assist tenant with hanging new curtains 2pm today","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 09:34 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 15:04 (jane)<\/b>Tenant on holiday Have requested for Tuesday 30th August Waiting on reply <\/p>

24\/08\/2022 10:23 (jane)<\/b>Confirmed for Tuesday 30th August around lunchtime <\/p>

30\/08\/2022 10:19 (jane)<\/b>For Wednesday at 2pm <\/p>

31\/08\/2022 19:39 (roy)<\/b> Assist hanging g curtains but 2nd room curtains too short.Not measured correctly <\/p>

01\/09\/2022 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54036","activity_ticket_id":"51594","ticket_reference":"HDT52675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into bathroom - Between 1 and 2pm today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/22","activity_end":"2022-08-19 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63415","activity_notes":"Leak into bathroom - Between 1 and 2pm today Flat 1 KEYS Flat 2 will be home to provide access if needed, but I suggest collecting keys just in case. ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 11:02 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 15:04 (jane)<\/b>Requested access into Flat 3Re-attending today <\/p>

19\/08\/2022 15:48 (roy)<\/b>Big leak into bathroom of flat 1.Isolated mains supply into flat 3. Need accessReturned and cistern leaking. Need to cap off supply to toilet as isolation valve letting by<\/p>

22\/08\/2022 11:11 (sandra)<\/b>Major Major leak from cistern.Leaking underneath but not sure if cistern is the problem or just that the siphon is loose.Unable to get to itCut pipe and capped off feed to toiletFlat 1 Disconnected light fittingNTR<\/p>

22\/08\/2022 11:13 (sandra)<\/b>access asked tuesday<\/p>

24\/08\/2022 14:36 (jane)<\/b>Fitting new cistern to Flat 3 on Thursday <\/p>

24\/08\/2022 18:23 (roy)<\/b>Returned and reinstated light in flat one.Ceiling needs painting and air ventQuote??Returned flat 3 and started to remove cistern.Michael to replace with new<\/p>

25\/08\/2022 06:27 (michaelk)<\/b>Attended site to investigate leak into flat. The leak is coming from the 3rd floor toilet, the cistern requires changing due to poor condition. Will collect replacement. 1hr labour 50<\/p>

25\/08\/2022 21:01 (michaelk)<\/b>Collected replacement toilet cistern and attended site to fit. Removed framework which allowed us to access the void. Fitted complete cistern, tested and left fully operational. 3hrs labour, total 266.17 ex vat.<\/p>

26\/08\/2022 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54037","activity_ticket_id":"51575","ticket_reference":"HDT52656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tFlat 3, 1A Gerrard Place - living room window cannot be open - 19\/08\/22 or 31\/07\/22 between 11 am and 3 pm. The window was fixed some time ago.","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"19\/08\/22","activity_end":"2022-08-19 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63416","activity_notes":"Living room issue ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2022 16:51 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 11:45 (travis)<\/b>Attended and found the heavy double glazed living room window not holding itself up.I came here some time ago and reported the same problem and suggested 20\/20 doors & windows attend to repair,not sure if it was followed up or it's just broken again, either way they would need to correct the tensioners.<\/p>

30\/08\/2022 14:49 (jane)<\/b>Waiting on Pellering Group to confirm a convenient date <\/p>

02\/09\/2022 16:34 (jane)<\/b>Have requested access for Monday 12th September <\/p>

20\/09\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54038","activity_ticket_id":"51595","ticket_reference":"HDT52676","ticket_client":"2134","client_name":"Ms Kate Conway ","ticket_title":"MDR\/SW\/15130 - washing machine to be fitted and pipework altered","ticket_address_1":"11 Dale House","ticket_address_2":"Boundary Road St Johns Wood","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW8 0JB","cs_address_1":"11 Dale House","cs_id":"2135","cs_address_2":"Boundary Road St Johns Wood","cs_town":"London ","cs_postcode":"NW8 0JB","ticket_client_site":"2135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/08\/22","activity_end":"2022-08-22 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63417","activity_notes":"washing machine to be fitted and pipework alteredFor Monday 22nd August ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 12:50 (jane)<\/b>Received funds <\/p>

19\/08\/2022 13:12 (jane)<\/b>For Tuesday 23rd August <\/p>

19\/08\/2022 14:51 (jane)<\/b>Re-scheduled for Monday 22nd August <\/p>

23\/08\/2022 20:20 (michaelk)<\/b>Attended site to install washing machine already onsite. Clipped pipework to wall and installed drain out kit to the waste. Tested machine and left fully operational. 2hrs labour plus parts, total 112.50 ex vat.<\/p>

24\/08\/2022 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54039","activity_ticket_id":"51596","ticket_reference":"HDT52677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door to plant deck area not locking ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/22","activity_end":"2022-08-19 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63418","activity_notes":"Door to plant deck area not locking ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 13:05 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 13:48 (travis)<\/b>Door lock repairs.<\/p>

19\/08\/2022 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54040","activity_ticket_id":"51597","ticket_reference":"HDT52678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - For 4pm today tenant home ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1180","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1180","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/22","activity_end":"2022-08-19 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63419","activity_notes":"Electrical issues - For 4pm today tenant home The tenant from the flat above reported that:-He pressed the shower switch, the bathroom lights flickered for a while, and now the electric shower won't turn on.-1 spotlight in the living room is not working-The shower door does not close properly","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 13:31 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 19:06 (roy)<\/b>Power to shower is okFaulty unit.Quote required<\/p>

23\/08\/2022 20:22 (michaelk)<\/b>Attended site to install a new shower to bathroom. Completed install and left fully operational. 3hrs labour 140.Note; roy supplied the shower 150 ex vat.<\/p>

24\/08\/2022 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54041","activity_ticket_id":"51598","ticket_reference":"HDT52679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check seal on fridge ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/22","activity_end":"2022-08-22 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63420","activity_notes":"To check seal on fridge access from 10.30 today ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 15:02 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 15:07 (jane)<\/b>Requested access for Monday morning <\/p>

22\/08\/2022 11:56 (sandra)<\/b>(Ticket Closed)<\/p>

22\/08\/2022 12:09 (travis)<\/b>Attended and quoted for new fridge seal and hinges.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54042","activity_ticket_id":"51597","ticket_reference":"HDT52678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - For 4pm today tenant home ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1180","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1180","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/08\/22","activity_end":"2022-08-22 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63421","activity_notes":"roy job can we get shower off shelfGO AHEAD WITH THIS ONE. WHEN CAN YOU FIT","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 13:31 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 19:06 (roy)<\/b>Power to shower is okFaulty unit.Quote required<\/p>

23\/08\/2022 20:22 (michaelk)<\/b>Attended site to install a new shower to bathroom. Completed install and left fully operational. 3hrs labour 140.Note; roy supplied the shower 150 ex vat.<\/p>

24\/08\/2022 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54043","activity_ticket_id":"51580","ticket_reference":"HDT52661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak coming from Flat 6 - Cleaners on site ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/22","activity_end":"2022-08-22 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63422","activity_notes":"de humidifier and list of works from lilianlilian on site","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 09:45 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 10:44 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2022 11:44 (roy)<\/b>Need access into flat 10Knocked on door, no answer.I believe this is Westminster Council problem<\/p>

19\/08\/2022 08:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/08\/2022 08:49 (jane)<\/b>Leak into flat 8 AND flat 6Damaged ceiling and skirting and floorNo access into flat 10 but strong possibility blocked gulley.I believe this is Westminster Council problemReported back with finding and pictures<\/p>

19\/08\/2022 11:13 (roy)<\/b>Cleared 3 x outletsAll blocked <\/p>

19\/08\/2022 12:02 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2022 10:38 (sandra)<\/b>, I hope you have not closed this job yet. I managed to get access for Roy to attend the Flat above to investigate further.I have arranged with Roy to attend on Friday morning. Please send pictures and a report.Please arrange for a dehumidifier for the affected rooms. Hopefully, we can redecorate the leak areas next week.<\/p>

22\/08\/2022 10:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2022 13:57 (travis)<\/b>List of works Inc,Minor floor repair,Reinstatement of all window stops,Various door keeps tightened up and adjusted,Hire and set up of dehumidifier.<\/p>

22\/08\/2022 16:24 (sandra)<\/b> Hire and set up of dehumidifier.<\/p>

31\/08\/2022 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54044","activity_ticket_id":"51599","ticket_reference":"HDT52680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tFlat 4 \u00e2\u20ac\u201c Boiler showing error code E67 and water found under kitchen sink","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/08\/22","activity_end":"2022-08-22 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63423","activity_notes":"-Flat 4 Boiler showing error code E67 and water found under kitchen sink","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2022 13:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 20:24 (michaelk)<\/b>Attended site to investigate boiler issues. Found the boiler locked out due to pressure issues. This related to low pressure and was re-pressurised. Investigated possible causes and found a leak which was repaired on an internal pump connection. 2hrs labour 95<\/p>

24\/08\/2022 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54045","activity_ticket_id":"51600","ticket_reference":"HDT52681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tFlat 2 - No hot water (boiler issue) - The washing machine has standing water inside","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/08\/22","activity_end":"2022-08-22 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63424","activity_notes":"-Flat 2 - No hot water (boiler issue) - The washing machine has standing water inside","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2022 13:25 (System)<\/b>Ticket Created<\/p>

22\/08\/2022 15:05 (roy)<\/b>No power to washing machine and no power to ignition on gas hob.Faulty power supply to units.All ok<\/p>

23\/08\/2022 15:49 (sandra)<\/b>emailed for Thursday morning <\/p>

23\/08\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

23\/08\/2022 20:28 (michaelk)<\/b>Attended site to investigate boiler fault. Traced the problem to the ignition which after fault finding, the ignition transformer was identified. I have ordered a replacement and will return asap. <\/p>

24\/08\/2022 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/08\/2022 21:08 (michaelk)<\/b>Attended site to replace faulty ignition transformer. Completed work and left fully operational. 2hrs labour plus parts. Total 167.80ex vat.<\/p>

26\/08\/2022 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54046","activity_ticket_id":"51601","ticket_reference":"HDT52682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a leak from the window in the living room. There is a crack between the window and wall as well. ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/22","activity_end":"2022-08-22 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63425","activity_notes":"a leak from the window in the living room. There is a crack between the window and wall as well. tomorrow, 23\/08 between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2022 14:51 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 11:46 (travis)<\/b>Seal around window with caulk,Decoration required.<\/p>

12\/09\/2022 10:54 (sandra)<\/b>returned but leak is coming from roof and no access to roof without cherry picker. have emailed lilian to see if there is any access to roof <\/p>

07\/10\/2022 15:14 (travis)<\/b>External gully and outlet blocked, access from 3.03 above,Gully now cleared.<\/p>

07\/10\/2022 15:47 (sandra)<\/b>(Ticket Closed)<\/p>

16\/12\/2022 13:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54047","activity_ticket_id":"51600","ticket_reference":"HDT52681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tFlat 2 - No hot water (boiler issue) - The washing machine has standing water inside","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/22","activity_end":"2022-08-22 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63426","activity_notes":"-Flat 2 - No hot water (boiler issue) - The washing machine has standing water inside","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2022 13:25 (System)<\/b>Ticket Created<\/p>

22\/08\/2022 15:05 (roy)<\/b>No power to washing machine and no power to ignition on gas hob.Faulty power supply to units.All ok<\/p>

23\/08\/2022 15:49 (sandra)<\/b>emailed for Thursday morning <\/p>

23\/08\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

23\/08\/2022 20:28 (michaelk)<\/b>Attended site to investigate boiler fault. Traced the problem to the ignition which after fault finding, the ignition transformer was identified. I have ordered a replacement and will return asap. <\/p>

24\/08\/2022 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/08\/2022 21:08 (michaelk)<\/b>Attended site to replace faulty ignition transformer. Completed work and left fully operational. 2hrs labour plus parts. Total 167.80ex vat.<\/p>

26\/08\/2022 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54048","activity_ticket_id":"51602","ticket_reference":"HDT52683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical fault ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 68 Shaftesbury Avenue ","cs_id":"1276","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1276","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/22","activity_end":"2022-08-23 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63427","activity_notes":"Electrical fault Description: there is an electrical fault which also need to be addressed. The bedroom ceiling lights for the left hand side bedroom (as you enter the flat) are faulty. The light switch is unresponsive with the bedroom lights requiring twenty presses to turn on. It is clear there is a problem with the wiring. Please can an electrician be called out for this matter. ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2022 08:55 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 16:52 (jane)<\/b>Lilian trying to get us access as tenant not answering their mobile <\/p>

14\/09\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54049","activity_ticket_id":"51603","ticket_reference":"HDT52684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A small area on the bathtub needs silicone. And a piece of wood to be disposed of.","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/22","activity_end":"2022-08-23 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63428","activity_notes":"A small area on the bathtub needs silicone. And a piece of wood to be disposed of.keys","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2022 09:09 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 10:15 (travis)<\/b>Mastic seal and removal of old kitchen plinth.<\/p>

23\/08\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54050","activity_ticket_id":"51604","ticket_reference":"HDT52685","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Refix A board - in the ice-cream shop bandianis - Mercers Lynne to pay ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2-4 Mercer Walk ","cs_id":"1602","cs_address_2":"Covent Garden ","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"1602","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/22","activity_end":"2022-08-23 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63429","activity_notes":"Refix A board - in the ice-cream shop bandianis","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2022 09:15 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 15:31 (travis)<\/b>A-Frame repairs <\/p>

23\/08\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54051","activity_ticket_id":"51605","ticket_reference":"HDT52686","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"shower not working ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/22","activity_end":"2022-08-23 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63430","activity_notes":"shower not working ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2022 10:30 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 20:17 (michaelk)<\/b>Attended site to investigate shower not working properly. Found the mixer was possibly scaled and due to being very old, would recommend changing. The shower has a pump fitted beneath the bath which is working intermittently so therefore recommend changing also. Quote to follow. 2hrs labour 95<\/p>

24\/08\/2022 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54052","activity_ticket_id":"51607","ticket_reference":"HDT52688","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"We have some flooding in the basement area as above can we have a call out please there is a porter on site.","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/08\/22","activity_end":"2022-08-23 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63431","activity_notes":"We have some flooding in the basement area as above can we have a call out please there is a porter on site.","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2022 12:56 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 14:44 (iain)<\/b>Flooded. Blocked outlet.<\/p>

25\/08\/2022 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54053","activity_ticket_id":"51608","ticket_reference":"HDT52689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher flooding ","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 21 Catherine Street ","cs_id":"1460","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1460","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/22","activity_end":"2022-08-23 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63432","activity_notes":"dishwasher flooding ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2022 14:05 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 16:19 (roy)<\/b>Cleared blockage in pipe but only at the outlet and waste.If problem continues then appliance engineer would need to attendTest run at the moment.Tenant to keep us informed<\/p>

23\/08\/2022 16:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54054","activity_ticket_id":"51609","ticket_reference":"HDT52690","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drain\/Gutter\/Gully maintenance","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/22","activity_end":"2022-08-23 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63433","activity_notes":"Drain\/Gutter\/Gully maintenanceThursday and call office to give details of what has been done ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2022 14:14 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 14:16 (sandra)<\/b>thursday 25th<\/p>

25\/08\/2022 11:06 (roy)<\/b>NTR to access flat 1 (Refused entry) Flat 6 Flat 7 Basement flat and skylight common parts Various areas too dangerous to get to while it is raining.Various other areas has been cleared<\/p>

01\/09\/2022 16:51 (jane)<\/b>NTR to access flat 1 (Refused entry) Flat 6 Flat 7 Basement flat and skylight common parts Various areas too dangerous to get to while it is raining. Various other areas has been clearedTo reschedule for next week <\/p>

14\/09\/2022 10:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54055","activity_ticket_id":"51570","ticket_reference":"HDT52651","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of rubbish ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/08\/22","activity_end":"2022-08-23 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63434","activity_notes":"removal of rubbish Clear basement of unwanted items - files and folders etc","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2022 09:48 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 11:42 (roy)<\/b>Went along but Travis said he didn't need help<\/p>

18\/08\/2022 11:56 (travis)<\/b>Basement rubbish clearance.<\/p>

26\/08\/2022 10:25 (iain)<\/b>Clearance.<\/p>

26\/08\/2022 13:07 (travis)<\/b>Removal and disposal of redundant files \/ folders ect <\/p>

26\/08\/2022 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54056","activity_ticket_id":"51547","ticket_reference":"HDT52628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/JH\/14620 - Roof works and clearance - 49\/50 Chandos place- Two Brydges for billing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"51-52 Chandos Place ","cs_id":"1704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1704","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/08\/22","activity_end":"2022-08-23 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63435","activity_notes":"Roof works and clearance - 49\/50 Chandos place- Two Brydges for billing ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2022 09:48 (jane)<\/b>For Wednesday 24th August <\/p>

24\/08\/2022 15:04 (travis)<\/b>Roof clearance and slate\/lead repairs.<\/p>

25\/08\/2022 14:47 (iain)<\/b>Roof works.<\/p>

26\/08\/2022 14:59 (travis)<\/b>Returned and sealed roof extraction cover with bituminous paint.<\/p>

01\/09\/2022 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54057","activity_ticket_id":"51611","ticket_reference":"HDT52692","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"Fire Escape Staircase Compliance Testing ","ticket_address_1":"2-6 Bridge Street ","ticket_address_2":"","ticket_town":"Hemel Hempstead ","ticket_county":null,"ticket_postcode":"HP1 1EF","cs_address_1":"2-6 Bridge Street ","cs_id":"224","cs_address_2":"","cs_town":"Hemel Hempstead ","cs_postcode":"HP1 1EF","ticket_client_site":"224","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/08\/22","activity_end":"2022-08-23 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63436","activity_notes":"Fire Escape Staircase Compliance Testing ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2022 15:02 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 10:32 (jane)<\/b>Requested 29\/9\/22 at around 1100 to carry out lightning protection works.<\/p>

21\/09\/2022 14:36 (jane)<\/b>Attending on Tuesday 27th September in the morning <\/p>

04\/10\/2022 15:20 (jane)<\/b>(Ticket Closed)<\/p>

11\/10\/2022 10:38 (jane)<\/b>The fire escape has failed due to being severely corroded.In the first instance before we can cost for the repairs\/ replacement you will need to instruct a structural engineer to review and confirm the structural integrity of the staircase.<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54058","activity_ticket_id":"51612","ticket_reference":"HDT52693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15156 - Replacement integrated undercounter fridge - Option One ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/08\/22","activity_end":"2022-08-23 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63437","activity_notes":"Replacement integrated undercounter fridge - Option One ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2022 11:15 (sandra)<\/b>We are looking to install the new fridge at the address above on Friday, 9th of Sept in the afternoon 12-6pm Please let us know if you would like to take the slot.<\/p>

22\/09\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54059","activity_ticket_id":"51613","ticket_reference":"HDT52694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement pump","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/22","activity_end":"2022-09-01 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63438","activity_notes":"replacement pumpThursday -1st September Hope 11am is a good time to start.","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2022 15:53 (System)<\/b>Ticket Created<\/p>

24\/08\/2022 13:41 (jane)<\/b>For Thursday 1st September <\/p>

01\/09\/2022 21:20 (michaelk)<\/b>Attended site to carry out installation of mains booster pump. Completed work and left fully operational. 4hrs labour plus parts. Total 463 ex vat <\/p>

02\/09\/2022 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54060","activity_ticket_id":"51601","ticket_reference":"HDT52682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a leak from the window in the living room. There is a crack between the window and wall as well. ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/08\/22","activity_end":"2022-08-23 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63439","activity_notes":"a leak from the window in the living room. There is a crack between the window and wall as well. DECORATION REQUIRED ","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2022 14:51 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 11:46 (travis)<\/b>Seal around window with caulk,Decoration required.<\/p>

12\/09\/2022 10:54 (sandra)<\/b>returned but leak is coming from roof and no access to roof without cherry picker. have emailed lilian to see if there is any access to roof <\/p>

07\/10\/2022 15:14 (travis)<\/b>External gully and outlet blocked, access from 3.03 above,Gully now cleared.<\/p>

07\/10\/2022 15:47 (sandra)<\/b>(Ticket Closed)<\/p>

16\/12\/2022 13:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54061","activity_ticket_id":"51594","ticket_reference":"HDT52675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into bathroom - Between 1 and 2pm today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/22","activity_end":"2022-08-23 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63440","activity_notes":"Leak into bathroom - Between 1 and 2pm today flat 3 keys ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2022 11:02 (System)<\/b>Ticket Created<\/p>

19\/08\/2022 15:04 (jane)<\/b>Requested access into Flat 3Re-attending today <\/p>

19\/08\/2022 15:48 (roy)<\/b>Big leak into bathroom of flat 1.Isolated mains supply into flat 3. Need accessReturned and cistern leaking. Need to cap off supply to toilet as isolation valve letting by<\/p>

22\/08\/2022 11:11 (sandra)<\/b>Major Major leak from cistern.Leaking underneath but not sure if cistern is the problem or just that the siphon is loose.Unable to get to itCut pipe and capped off feed to toiletFlat 1 Disconnected light fittingNTR<\/p>

22\/08\/2022 11:13 (sandra)<\/b>access asked tuesday<\/p>

24\/08\/2022 14:36 (jane)<\/b>Fitting new cistern to Flat 3 on Thursday <\/p>

24\/08\/2022 18:23 (roy)<\/b>Returned and reinstated light in flat one.Ceiling needs painting and air ventQuote??Returned flat 3 and started to remove cistern.Michael to replace with new<\/p>

25\/08\/2022 06:27 (michaelk)<\/b>Attended site to investigate leak into flat. The leak is coming from the 3rd floor toilet, the cistern requires changing due to poor condition. Will collect replacement. 1hr labour 50<\/p>

25\/08\/2022 21:01 (michaelk)<\/b>Collected replacement toilet cistern and attended site to fit. Removed framework which allowed us to access the void. Fitted complete cistern, tested and left fully operational. 3hrs labour, total 266.17 ex vat.<\/p>

26\/08\/2022 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54062","activity_ticket_id":"51600","ticket_reference":"HDT52681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tFlat 2 - No hot water (boiler issue) - The washing machine has standing water inside","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/22","activity_end":"2022-08-24 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63441","activity_notes":"-Flat 2 - No hot water (boiler issue) - The washing machine has standing water inside","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2022 13:25 (System)<\/b>Ticket Created<\/p>

22\/08\/2022 15:05 (roy)<\/b>No power to washing machine and no power to ignition on gas hob.Faulty power supply to units.All ok<\/p>

23\/08\/2022 15:49 (sandra)<\/b>emailed for Thursday morning <\/p>

23\/08\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

23\/08\/2022 20:28 (michaelk)<\/b>Attended site to investigate boiler fault. Traced the problem to the ignition which after fault finding, the ignition transformer was identified. I have ordered a replacement and will return asap. <\/p>

24\/08\/2022 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/08\/2022 21:08 (michaelk)<\/b>Attended site to replace faulty ignition transformer. Completed work and left fully operational. 2hrs labour plus parts. Total 167.80ex vat.<\/p>

26\/08\/2022 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54063","activity_ticket_id":"51254","ticket_reference":"HDT52335","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"collection and delivery ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/22","activity_end":"2022-08-24 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63442","activity_notes":"collection and delivery Can we arrange for 10 Easels to be collected from Central Cross on Monday 11th AM to an address in Broadwick Street and then collected on Friday morning and returned to Central Cross please.It would be best if Travis or whoever picks this one up can liaise with me so I can arrange for keys etc. The property is empty so we have the flexibility etc. ","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2022 14:46 (System)<\/b>Ticket Created<\/p>

11\/07\/2022 09:39 (travis)<\/b>Collection & delivery of x9 easels.<\/p>

15\/08\/2022 13:39 (sandra)<\/b>waiting on when we can collect <\/p>

31\/08\/2022 09:03 (jane)<\/b>Easels still in place - on going job <\/p>

23\/09\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54064","activity_ticket_id":"51614","ticket_reference":"HDT52695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"IW\/SW\/15126 - replacement tap ","ticket_address_1":"Flat 5","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1996","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1996","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/08\/22","activity_end":"2022-08-24 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63443","activity_notes":"replacement tap tomorrow between 9 - 11am ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 15:39 (jane)<\/b>New tap on order - 2-5 days lead-time <\/p>

07\/09\/2022 14:18 (iain)<\/b>Replaced taps.<\/p>

07\/09\/2022 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54065","activity_ticket_id":"51615","ticket_reference":"HDT52696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration of Tuesday 30th AM ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/08\/22","activity_end":"2022-08-24 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63444","activity_notes":"Redecoration of Tuesday 30th August AM ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2022 12:56 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 09:45 (dean)<\/b>Done 440.00<\/p>

02\/09\/2022 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54066","activity_ticket_id":"51616","ticket_reference":"HDT52697","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To hire and set up dehumidifier ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/22","activity_end":"2022-08-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63445","activity_notes":"To hire and set up dehumidifier removed all the bathroom sub floor to the screed this morning and although the timber was dry, the floor screed was found soaked.The screed will need to be dry for is to install the new timber framework, therefore a dehumidifier is required.","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2022 13:00 (System)<\/b>Ticket Created<\/p>

24\/08\/2022 18:20 (roy)<\/b>Pick up dehumidifier <\/p>

25\/08\/2022 09:22 (jane)<\/b>Dehumidifier set up and on hire - Do not shut down job <\/p>

31\/08\/2022 10:53 (jane)<\/b>(Ticket Closed)<\/p>

31\/08\/2022 19:42 (roy)<\/b>Remove and return dehumidifier <\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54067","activity_ticket_id":"51617","ticket_reference":"HDT52698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To arrange for dehumidifier to site ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/22","activity_end":"2022-08-24 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63446","activity_notes":"To arrange for dehumidifier to site ","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2022 13:09 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54068","activity_ticket_id":"51619","ticket_reference":"HDT52700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15145 - rubbish removal","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/22","activity_end":"2022-08-24 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63447","activity_notes":"rubbish removal For tomorrow, speak to Lilian when on site ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 14:47 (travis)<\/b>Clearance <\/p>

25\/08\/2022 14:48 (iain)<\/b>Clearance.<\/p>

25\/08\/2022 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54069","activity_ticket_id":"51619","ticket_reference":"HDT52700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15145 - rubbish removal","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/08\/22","activity_end":"2022-08-24 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63448","activity_notes":"rubbish removal- For tomorrow morning with Travis ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 14:47 (travis)<\/b>Clearance <\/p>

25\/08\/2022 14:48 (iain)<\/b>Clearance.<\/p>

25\/08\/2022 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54070","activity_ticket_id":"51620","ticket_reference":"HDT52701","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Bathroom fans not working - FOR THURSDAY - COLLECT KEYS FROM OFFICE ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/22","activity_end":"2022-08-24 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63449","activity_notes":"Bathroom fans not working - FOR THURSDAY - COLLECT KEYS FROM OFFICE ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2022 14:49 (System)<\/b>Ticket Created<\/p>

26\/08\/2022 07:15 (roy)<\/b>New fans required x 2Quote?.<\/p>

26\/08\/2022 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54071","activity_ticket_id":"51621","ticket_reference":"HDT52702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15144 - Ceiling Repairs ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/22","activity_end":"2022-08-24 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63450","activity_notes":"Ceiling Repairs ","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2022 10:04 (jane)<\/b>Area still leaking, holding off on repairs until the leak has been repaired (by another contractor) <\/p>

21\/09\/2022 16:20 (dean)<\/b>Finished tomorrow 590.00<\/p>

21\/09\/2022 16:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54072","activity_ticket_id":"51621","ticket_reference":"HDT52702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15144 - Ceiling Repairs ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/08\/22","activity_end":"2022-08-24 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63451","activity_notes":"Ceiling Repairs repair done and can we schedule this in with keys - can I have a date ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 10:04 (jane)<\/b>Area still leaking, holding off on repairs until the leak has been repaired (by another contractor) <\/p>

21\/09\/2022 16:20 (dean)<\/b>Finished tomorrow 590.00<\/p>

21\/09\/2022 16:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54073","activity_ticket_id":"51547","ticket_reference":"HDT52628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/JH\/14620 - Roof works and clearance - 49\/50 Chandos place- Two Brydges for billing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"51-52 Chandos Place ","cs_id":"1704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1704","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/22","activity_end":"2022-08-24 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63452","activity_notes":"Roof works and clearance - 49\/50 Chandos place- Two Brydges for billing ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2022 09:48 (jane)<\/b>For Wednesday 24th August <\/p>

24\/08\/2022 15:04 (travis)<\/b>Roof clearance and slate\/lead repairs.<\/p>

25\/08\/2022 14:47 (iain)<\/b>Roof works.<\/p>

26\/08\/2022 14:59 (travis)<\/b>Returned and sealed roof extraction cover with bituminous paint.<\/p>

01\/09\/2022 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54074","activity_ticket_id":"51622","ticket_reference":"HDT52703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - All lights are out ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/22","activity_end":"2022-08-25 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63453","activity_notes":"Emergency call-out - All lights are out ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 08:53 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 08:54 (jane)<\/b>(Ticket Closed)<\/p>

25\/08\/2022 11:03 (roy)<\/b>Reset RCD and checked all lights<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54075","activity_ticket_id":"51623","ticket_reference":"HDT52704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into second bedroom ","ticket_address_1":"Flat 3, 20a Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2170","cs_address_2":"20a Wellington Street ","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"2170","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/22","activity_end":"2022-08-25 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63454","activity_notes":"Leak into second bedroom leak coming through a light fitting in the second bedroom (not the master). Water is continuously dripping through the fitting which is obviously very dangerous. ","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2022 09:20 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 09:46 (jane)<\/b>(Ticket Closed)<\/p>

25\/08\/2022 11:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/08\/2022 11:54 (roy)<\/b>No access into either flas 3 or 4Buzzed numerous times. Jane to contact Gary<\/p>

26\/08\/2022 10:24 (iain)<\/b>Will need to return, 2 men, to remove windows and clean box gulleys.<\/p>

26\/08\/2022 10:24 (iain)<\/b>Blocked gulley.<\/p>

26\/08\/2022 11:31 (jane)<\/b>Will need to return, 2 men, to remove windows and clean box gulleys.Tenant in flat 4 away at the moment - access is required through this apartment <\/p>

31\/08\/2022 11:47 (jane)<\/b>Requested access through Flat 4 for next week with two engineers<\/p>

01\/09\/2022 09:52 (jane)<\/b>Waiting on access from Flat 4, this is the access to boxed gutters, the tenant is in Cornwall next week and will let us know when he is back from holiday and give us a date <\/p>

02\/09\/2022 14:23 (jane)<\/b>To clear blocked gulley above Flat 4 -PROVISIONALLY BOOKED FOR WEDNESDAY MORNING WITH TRAVIS, TENANT TO GIVE ACESS INTO FLAT 4<\/p>

06\/09\/2022 16:42 (jane)<\/b>Still waiting on tenant to confirm access of Flat 4, requested Wednesday 14th September <\/p>

08\/09\/2022 11:43 (jane)<\/b>For Wednesday morning 14th September, tenant in Flat 4 will give access to the box gutters <\/p>

14\/09\/2022 10:42 (travis)<\/b>Gully clearances <\/p>

14\/09\/2022 17:35 (iain)<\/b>Windows removed to clean gulleys and outlets.<\/p>

15\/09\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 11:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54076","activity_ticket_id":"51624","ticket_reference":"HDT52705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shut down electrics etc and tidy up area - speak to Lilian ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/22","activity_end":"2022-08-25 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63455","activity_notes":"Shut down electrics etc and tidy up area - speak to Lilian ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 09:29 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 11:02 (roy)<\/b>Cleared up collapsed ceiling.Moved furniture away from affected area.Removed 2 x light fittings and turned lighting power off.May need more ceiling removed<\/p>

31\/08\/2022 11:02 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2022 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2022 15:48 (roy)<\/b>Put tarpaulin covering floor as expecting rain this weekend<\/p>

01\/09\/2022 16:49 (jane)<\/b>(Ticket Closed)<\/p>

05\/09\/2022 13:15 (roy)<\/b>Returned to clean water from tarpaulin following heavy rain<\/p>

05\/09\/2022 13:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54077","activity_ticket_id":"51625","ticket_reference":"HDT52706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak on radiator - to attend the property with Lilian ","ticket_address_1":"Flat 4.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"2171","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/22","activity_end":"2022-08-25 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63456","activity_notes":"Leak on radiator - to attend the property with Lilian ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 09:38 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 21:04 (michaelk)<\/b>Attended site to investigate radiator in living room. Collected size, quote to follow. 1hr labour 50<\/p>

26\/08\/2022 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54078","activity_ticket_id":"51626","ticket_reference":"HDT52707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to roof leak - keys for access from security at Central Cross ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/08\/22","activity_end":"2022-08-25 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63457","activity_notes":"To attend to roof leak - Your team can collect keys from security at central cross. 39 King Street - Front Door 98 B539 King Street - Flat 6 104 B5The tenant from flat 6 is away, but the caretaker should be in. Please get keys and knock on the door before entering the flat (if access is needed). ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 10:42 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 12:33 (iain)<\/b>Investigate leak.<\/p>

30\/08\/2022 12:34 (iain)<\/b>2 men to uplift area of decking and carry out repairs.<\/p>

31\/08\/2022 16:43 (jane)<\/b>(Ticket Closed)<\/p>

31\/08\/2022 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54079","activity_ticket_id":"51627","ticket_reference":"HDT52708","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/15128 - PAT Testing Office Wide and Model Shop ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/08\/22","activity_end":"2022-08-25 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63458","activity_notes":"PAT Testing Office Wide and Model Shop ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 14:55 (jane)<\/b>From Monday morning of 12th September, for the whole week from 6:00am to 8:30am each day.<\/p>

12\/09\/2022 09:30 (alan)<\/b>PAT testing <\/p>

23\/09\/2022 08:38 (alan)<\/b>PAT testing <\/p>

23\/09\/2022 08:38 (alan)<\/b>PAT testing <\/p>

24\/10\/2022 06:30 (alan)<\/b>PAT testing <\/p>

24\/11\/2022 07:12 (alan)<\/b>PAT testing <\/p>

28\/11\/2022 04:56 (alan)<\/b>PAT testing <\/p>

12\/12\/2022 11:55 (alan)<\/b>PAT testing <\/p>

12\/12\/2022 13:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54080","activity_ticket_id":"51628","ticket_reference":"HDT52709","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/15131 - 3 Hour Emergency lighting test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/22","activity_end":"2022-10-01 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63459","activity_notes":"3 Hour Emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 14:55 (jane)<\/b>Programmed for Saturday 1st October.<\/p>

20\/11\/2022 09:53 (alan)<\/b>Quoted works <\/p>

21\/11\/2022 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54081","activity_ticket_id":"51629","ticket_reference":"HDT52710","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF ladies toilet (2nd cubicle along) flush button broken\/pushed into wall recess","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/22","activity_end":"2022-08-25 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63460","activity_notes":"GF ladies toilet (2nd cubicle along) flush button broken\/pushed into wall recess","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 10:56 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 21:09 (michaelk)<\/b>Attended site to investigate reported toilet push button fault. Rebuilt push button and left fully operational. 95<\/p>

26\/08\/2022 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54082","activity_ticket_id":"51623","ticket_reference":"HDT52704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into second bedroom ","ticket_address_1":"Flat 3, 20a Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2170","cs_address_2":"20a Wellington Street ","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"2170","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/22","activity_end":"2022-08-25 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63461","activity_notes":"Leak into second bedroom leak coming through a light fitting in the second bedroom (not the master). Water is continuously dripping through the fitting which is obviously very dangerous. ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 09:20 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 09:46 (jane)<\/b>(Ticket Closed)<\/p>

25\/08\/2022 11:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/08\/2022 11:54 (roy)<\/b>No access into either flas 3 or 4Buzzed numerous times. Jane to contact Gary<\/p>

26\/08\/2022 10:24 (iain)<\/b>Will need to return, 2 men, to remove windows and clean box gulleys.<\/p>

26\/08\/2022 10:24 (iain)<\/b>Blocked gulley.<\/p>

26\/08\/2022 11:31 (jane)<\/b>Will need to return, 2 men, to remove windows and clean box gulleys.Tenant in flat 4 away at the moment - access is required through this apartment <\/p>

31\/08\/2022 11:47 (jane)<\/b>Requested access through Flat 4 for next week with two engineers<\/p>

01\/09\/2022 09:52 (jane)<\/b>Waiting on access from Flat 4, this is the access to boxed gutters, the tenant is in Cornwall next week and will let us know when he is back from holiday and give us a date <\/p>

02\/09\/2022 14:23 (jane)<\/b>To clear blocked gulley above Flat 4 -PROVISIONALLY BOOKED FOR WEDNESDAY MORNING WITH TRAVIS, TENANT TO GIVE ACESS INTO FLAT 4<\/p>

06\/09\/2022 16:42 (jane)<\/b>Still waiting on tenant to confirm access of Flat 4, requested Wednesday 14th September <\/p>

08\/09\/2022 11:43 (jane)<\/b>For Wednesday morning 14th September, tenant in Flat 4 will give access to the box gutters <\/p>

14\/09\/2022 10:42 (travis)<\/b>Gully clearances <\/p>

14\/09\/2022 17:35 (iain)<\/b>Windows removed to clean gulleys and outlets.<\/p>

15\/09\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 11:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54083","activity_ticket_id":"51630","ticket_reference":"HDT52711","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Basement Corridor - 3 leaks from glass roof - FOR FRIDAY BETWEEN 10 AND 6PM ","ticket_address_1":"111 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6AW","cs_address_1":"111 Harley Street ","cs_id":"252","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6AW","ticket_client_site":"252","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/08\/22","activity_end":"2022-08-25 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63462","activity_notes":"Basement Corridor - 3 leaks from glass roof - FOR FRIDAY BETWEEN 10 AND 6PM ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 12:43 (System)<\/b>Ticket Created<\/p>

26\/08\/2022 11:34 (travis)<\/b>Found glass roof seals to have perished,cut out old seals and covered glass roof bars with bituminous covering (flashband).<\/p>

26\/08\/2022 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54084","activity_ticket_id":"51623","ticket_reference":"HDT52704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into second bedroom ","ticket_address_1":"Flat 3, 20a Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2170","cs_address_2":"20a Wellington Street ","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"2170","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/09\/22","activity_end":"2022-09-14 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63463","activity_notes":"To clear blocked gulley above Flat 4 -For Wednesday morning 14th September, tenant will give access in Flat 4 ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 09:20 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 09:46 (jane)<\/b>(Ticket Closed)<\/p>

25\/08\/2022 11:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/08\/2022 11:54 (roy)<\/b>No access into either flas 3 or 4Buzzed numerous times. Jane to contact Gary<\/p>

26\/08\/2022 10:24 (iain)<\/b>Will need to return, 2 men, to remove windows and clean box gulleys.<\/p>

26\/08\/2022 10:24 (iain)<\/b>Blocked gulley.<\/p>

26\/08\/2022 11:31 (jane)<\/b>Will need to return, 2 men, to remove windows and clean box gulleys.Tenant in flat 4 away at the moment - access is required through this apartment <\/p>

31\/08\/2022 11:47 (jane)<\/b>Requested access through Flat 4 for next week with two engineers<\/p>

01\/09\/2022 09:52 (jane)<\/b>Waiting on access from Flat 4, this is the access to boxed gutters, the tenant is in Cornwall next week and will let us know when he is back from holiday and give us a date <\/p>

02\/09\/2022 14:23 (jane)<\/b>To clear blocked gulley above Flat 4 -PROVISIONALLY BOOKED FOR WEDNESDAY MORNING WITH TRAVIS, TENANT TO GIVE ACESS INTO FLAT 4<\/p>

06\/09\/2022 16:42 (jane)<\/b>Still waiting on tenant to confirm access of Flat 4, requested Wednesday 14th September <\/p>

08\/09\/2022 11:43 (jane)<\/b>For Wednesday morning 14th September, tenant in Flat 4 will give access to the box gutters <\/p>

14\/09\/2022 10:42 (travis)<\/b>Gully clearances <\/p>

14\/09\/2022 17:35 (iain)<\/b>Windows removed to clean gulleys and outlets.<\/p>

15\/09\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 11:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54085","activity_ticket_id":"51631","ticket_reference":"HDT52712","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/JH\/15159 - Replacement lagging - Please and provide pictures showing debris removed and lagging replaced.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/22","activity_end":"2022-09-26 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63464","activity_notes":"Replacement lagging Please carry out these works as per quote as soon as possible please and provide pictures showing debris removed and lagging replaced.26th ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2022 11:25 (jane)<\/b>Will attend to early part of next week <\/p>

27\/09\/2022 06:45 (michaelk)<\/b>Attended site to replace pipework lagging at the rear of the boiler. 2hrs labour plus parts, total <\/p>

27\/09\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54086","activity_ticket_id":"51632","ticket_reference":"HDT52713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower handset faulty ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/22","activity_end":"2022-08-25 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63465","activity_notes":"Shower handset faulty ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 14:09 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 21:13 (michaelk)<\/b>Attended site to replace broken handset holder. Replaced with new and left fully operational. 2hrs labour, total 111.80 ex vat.<\/p>

26\/08\/2022 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54087","activity_ticket_id":"51570","ticket_reference":"HDT52651","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of rubbish ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/08\/22","activity_end":"2022-08-25 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63466","activity_notes":"removal of rubbish Clear basement of unwanted items - files and folders etcIain can you help Travis tomorrow this please","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 09:48 (System)<\/b>Ticket Created<\/p>

18\/08\/2022 11:42 (roy)<\/b>Went along but Travis said he didn't need help<\/p>

18\/08\/2022 11:56 (travis)<\/b>Basement rubbish clearance.<\/p>

26\/08\/2022 10:25 (iain)<\/b>Clearance.<\/p>

26\/08\/2022 13:07 (travis)<\/b>Removal and disposal of redundant files \/ folders ect <\/p>

26\/08\/2022 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54088","activity_ticket_id":"51633","ticket_reference":"HDT52714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher issue ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/08\/22","activity_end":"2022-08-25 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63467","activity_notes":"Dishwasher issue Please find below the issue reported by the tenant:The dishwasher pump is continuously running and none of the buttons are responding. We have reset the dishwasher few times from the main switch but is still doing the same thing.","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2022 14:37 (System)<\/b>Ticket Created<\/p>

26\/08\/2022 08:48 (jane)<\/b>This is confirmed for today between 12:00 and 16:00. The engineer can call on 07586027710 <\/p>

01\/09\/2022 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54089","activity_ticket_id":"51634","ticket_reference":"HDT52715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gelatorino - Leak ","ticket_address_1":"2 Russell Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Russell Street ","cs_id":"2172","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2172","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/08\/22","activity_end":"2022-08-25 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63468","activity_notes":"Gelatorino Ice-Cream Shop - Leak We are having a leak in the above mentioned property. Due to overnight and morning heavy rain there is a leakage going on coming through the skyline.","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 15:59 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 17:15 (travis)<\/b>Roof leak\/repairs.<\/p>

26\/08\/2022 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54090","activity_ticket_id":"51635","ticket_reference":"HDT52716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: the key hole fixture on the hallway cupboard door across from flat 2 has come off the screws. ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 68 Shaftesbury Avenue ","cs_id":"1276","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1276","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/08\/22","activity_end":"2022-08-25 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63469","activity_notes":"Hi Travis, on your travels next week ...Description: the key hole fixture on the hallway cupboard door across from flat 2 has come off the screws. ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 16:02 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 10:09 (travis)<\/b>Replacement of hallway cupboard escutcheon.<\/p>

30\/08\/2022 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54091","activity_ticket_id":"51636","ticket_reference":"HDT52717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights flickering in the common parts - For tomorrow ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/22","activity_end":"2022-08-25 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63470","activity_notes":"Lights flickering in the common parts - For tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 16:16 (System)<\/b>Ticket Created<\/p>

26\/08\/2022 11:38 (jane)<\/b>2No new fittings on order <\/p>

26\/08\/2022 15:18 (roy)<\/b>Disconnected flashing lights.Need 2 new LED fittings with drivers<\/p>

29\/08\/2022 09:51 (roy)<\/b>Replaced 2 x light fittings<\/p>

31\/08\/2022 19:41 (roy)<\/b>Job completed<\/p>

01\/09\/2022 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54092","activity_ticket_id":"51637","ticket_reference":"HDT52718","ticket_client":"1961","client_name":"August Equity","ticket_title":"Lights out in office","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/22","activity_end":"2022-08-25 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63471","activity_notes":"Lights out in office - PLEASE ATTEND TODAY OR TOMORROW Please can you kindly send an engineer in to change a few lights @ our office. 1 is in reception, 1 is in the gents & 2 are in the staff office. If the engineer that comes could do a walk around to check all of the lights (to avoid a second visit being required) that would be really helpful.Please can you also send someone out to check the electrics in room 1, it seems that they are intermittently working. ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 16:20 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 21:18 (roy)<\/b>Replaced 6 x tubes Replaced 4 x PL lamps Alan checked faulty power in office<\/p>

15\/09\/2022 07:33 (alan)<\/b>Help Roy <\/p>

15\/09\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54093","activity_ticket_id":"51638","ticket_reference":"HDT52719","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2No x replacement Brita P1000 filters ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/22","activity_end":"2022-08-26 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63472","activity_notes":"2No x replacement Brita P1000 filters ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2022 11:10 (System)<\/b>Ticket Created<\/p>

26\/08\/2022 11:12 (jane)<\/b>Filters expected in on 30th August <\/p>

01\/09\/2022 15:49 (roy)<\/b>Replaced filters as requested<\/p>

01\/09\/2022 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54094","activity_ticket_id":"51639","ticket_reference":"HDT52720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit window locks on windows - To check windows first ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1593","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1593","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/08\/22","activity_end":"2022-08-26 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63473","activity_notes":"To fit window locks on windows - To check windows first Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2022 11:27 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 11:40 (travis)<\/b>Sash window locks\/stops fitted to all windows x7.<\/p>

30\/08\/2022 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54095","activity_ticket_id":"51640","ticket_reference":"HDT52721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water - Tenant home ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/22","activity_end":"2022-08-26 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63474","activity_notes":"No water - Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2022 11:52 (System)<\/b>Ticket Created<\/p>

26\/08\/2022 15:15 (roy)<\/b>Restaurant in Shaftesbury Avenue had turned off all the stop cocks in the street.Turned back on and all ok<\/p>

26\/08\/2022 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54096","activity_ticket_id":"51641","ticket_reference":"HDT52722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection ","ticket_address_1":"19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Charlotte Street ","cs_id":"2173","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2173","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/08\/22","activity_end":"2022-08-26 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63475","activity_notes":"To carry out five yearly fixed electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2022 13:55 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 05:41 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54097","activity_ticket_id":"51642","ticket_reference":"HDT52723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection ","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"23 Charlotte Street","cs_id":"1213","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/08\/22","activity_end":"2022-08-26 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63476","activity_notes":"To carry out five yearly fixed electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2022 13:57 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 05:43 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2022 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54098","activity_ticket_id":"51643","ticket_reference":"HDT52724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Electrical Inspections is also due in September, please could you book this in and let me know when its scheduled for","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"2101","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2101","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/08\/22","activity_end":"2022-08-26 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63477","activity_notes":"Fixed Electrical Inspections is also due in September, please could you book this in and let me know when its scheduled for","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2022 15:54 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54099","activity_ticket_id":"51644","ticket_reference":"HDT52725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant locked out ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"2101","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/22","activity_end":"2022-08-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63478","activity_notes":"Tenant locked out Description: Painter came and painted there flat and locked the door from outside 2 locks one at top and one at bottom is a deadlock and that is inside the flat so he now can't access his flat flat 38 ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2022 08:00 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 08:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54100","activity_ticket_id":"51645","ticket_reference":"HDT52726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - No hot water ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/22","activity_end":"2022-08-30 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63479","activity_notes":"Emergency call-out - No hot water ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2022 08:32 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 08:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54101","activity_ticket_id":"51646","ticket_reference":"HDT52727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT52726 Follow-Up - No hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/08\/22","activity_end":"2022-08-30 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63480","activity_notes":"HDT52726 Follow-Up hot water is up and running - something wrong with top booster button - will need to be addressed this week but they should have water now.","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54102","activity_ticket_id":"51647","ticket_reference":"HDT52728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Leaks ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/22","activity_end":"2022-08-30 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63481","activity_notes":"Emergency call-out - Leaks Description: Last night - In the shop we have this situation before, caused by a leak upstairs - Originating from the councils flat upstairs. (Has been increasing since last night and it is getting worse and doesnt stop - Health and Safety issue. ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2022 08:39 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 08:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54103","activity_ticket_id":"51648","ticket_reference":"HDT52729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration of flat - FOR TOMORROW ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/08\/22","activity_end":"2022-08-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63482","activity_notes":"Redecoration of flat to redecorate the above studio flat. Just a coat of paint to freshen up the flat.Hi Shaun, please release keys to Dean tomorrow. Thanks116 B216 Little Newport StFlat 4","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2022 09:00 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 09:44 (dean)<\/b>Done 410.00<\/p>

02\/09\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54104","activity_ticket_id":"51649","ticket_reference":"HDT52730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Tenant locked in building ","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Wardour Street ","cs_id":"1187","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1187","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/22","activity_end":"2022-08-30 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63483","activity_notes":"Emergency call-out - Tenant locked in building ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2022 09:12 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54105","activity_ticket_id":"51650","ticket_reference":"HDT52731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush button not working - FOR TODAY - ACCESS VIA KEYS ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/22","activity_end":"2022-08-30 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63484","activity_notes":"Toilet flush button not working - FOR TODAY - ACCESS VIA KEYS 28 B24 Gerrard StMain Entrance Door72 B14 Gerrard St2nd Floor Flat","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2022 09:34 (System)<\/b>Ticket Created<\/p>

30\/08\/2022 14:58 (roy)<\/b>Left toilet flushing ok but does need new push buttons.Berwick st plumbers not in stock but arrive in tomorrow <\/p>

01\/09\/2022 16:53 (jane)<\/b>Flush button on order <\/p>

07\/09\/2022 11:20 (sandra)<\/b>fitting today - Roy <\/p>

14\/09\/2022 12:29 (roy)<\/b>Returned and fitted new push buttonTested all ok<\/p>

15\/09\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54106","activity_ticket_id":"51651","ticket_reference":"HDT52732","ticket_client":"2116","client_name":"Bancone ","ticket_title":" Please would you arrange an engineer to replace this double plug socket at Bancone Covent Garden.","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/08\/22","activity_end":"2022-08-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63485","activity_notes":"OUTSTANDING SINCE AUGUST - CAN YOU KNOCK THIS OFF YOUR LIST PLEASE Please would you arrange an engineer to replace this double plug socket at Bancone Covent Garden.","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2022 11:00 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 07:18 (alan)<\/b>Replace damaged socket ground floor behind countertop next to fridge <\/p>

13\/10\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54107","activity_ticket_id":"51653","ticket_reference":"HDT52734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Water leak ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/22","activity_end":"2022-08-31 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63486","activity_notes":"Emergency call-out - Water leak Description: Landline phone - 02074199682 There is a leak coming from the roof of the disabled toilet, - only disabled toilet, The leak is coming through the light, - my water comes through the basement so this is coming from above Offices are above - believe the leak could be coming from above","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2022 08:51 (System)<\/b>Ticket Created<\/p>

31\/08\/2022 08:52 (jane)<\/b>(Ticket Closed)<\/p>

31\/08\/2022 19:32 (roy)<\/b>Leak but no leak on arrival. Tried buzzing into offices above but no accessNo water on ceiling or floor so ntr to access offices<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54108","activity_ticket_id":"51654","ticket_reference":"HDT52735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT52734 Follow-Up - on water leak - need access to flats above ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/22","activity_end":"2022-08-31 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63487","activity_notes":"HDT52734 Follow-Up - on water leak - need access to flats above ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2022 09:40 (jane)<\/b>The first floor office tenanted but theres no bathroom in there, the bathrooms are in common area on the first floor, the access code for the building is 7979*.<\/p>

31\/08\/2022 19:30 (roy)<\/b>Leak from shower but newly refurbished.Found waste loose, retightened. But could be shower controls or waste under floor but no access.Silicone looks ok.Contractors should return <\/p>

01\/09\/2022 09:11 (jane)<\/b>(Ticket Closed)<\/p>

02\/09\/2022 11:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/09\/2022 11:22 (jane)<\/b>Reported back to client The problem we have here so much like any other refurbishments there is no access to underneath the shower tray or shower fixingsIt looks very nice.We can only fix what we see but probably recommend the silicone is replaced around the shower tray.Looks ok but a thin bead of silicone.We can not inspect under the tray so unable to check any connections and unable to check any water feed connections unless we start opening up and to get access.<\/p>

14\/09\/2022 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54109","activity_ticket_id":"51655","ticket_reference":"HDT52736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"New bolt to door - Please speak to Garry for more details ","ticket_address_1":"Unit 3, House of Spells ","ticket_address_2":"Central Cross ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Unit 3","cs_id":"2174","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"2174","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/08\/22","activity_end":"2022-08-31 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63488","activity_notes":"New bolt to door - Please speak to Garry for more details ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2022 10:27 (System)<\/b>Ticket Created<\/p>

31\/08\/2022 11:53 (travis)<\/b>Attended and inspected,New drop bolt on order <\/p>

31\/08\/2022 14:13 (jane)<\/b>Bolt on order <\/p>

02\/09\/2022 11:53 (travis)<\/b>New bottom drop bolt fitted to main entrance door.<\/p>

02\/09\/2022 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54110","activity_ticket_id":"51656","ticket_reference":"HDT52737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ground Floor roller shutter issue - Not urgent, can be attended to next week ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/08\/22","activity_end":"2022-08-31 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63489","activity_notes":"Ground Floor roller shutter issue - Not urgent, can be attended to next week Description: Roller shutter covering storage area in corridor, Not the roller shutter for the entrance of the building, this issue is on ground floor Emphasised by security that this is not too urgent as the building is not at a security risk as the roller shutter is inside, this can be attended too next week ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2022 11:07 (System)<\/b>Ticket Created<\/p>

31\/08\/2022 11:51 (travis)<\/b>Attended and I think the problem is within the main overhead workings,Will have to pass this one on to a professional roller shutter company.Photo via WhatsApp.<\/p>

20\/10\/2022 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54111","activity_ticket_id":"51657","ticket_reference":"HDT52738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lose door handle on main entrance door - if can be repaired just stop falling off - Flat 1 has the handle ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36-40 Rupert Street ","cs_id":"1300","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1300","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/08\/22","activity_end":"2022-08-31 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63490","activity_notes":"Lose door handle on main entrance door - if can be repaired just stop falling off - Flat 1 has the handle ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2022 13:19 (System)<\/b>Ticket Created<\/p>

31\/08\/2022 15:22 (travis)<\/b>Fixed and replaced main door,brass knob.<\/p>

31\/08\/2022 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54112","activity_ticket_id":"51658","ticket_reference":"HDT52739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of repairs ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/22","activity_end":"2022-09-08 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63491","activity_notes":"List of repairs - For Thursday morning 8th September Roy can you give Repair Aid access too10am to 2pm I attended with Roy this morning. Please see the list below:Appliance engineer to check on the below:-Wine chiller (not cold)-Dish washing machine(does not fill up water)Alan for the below:-check on all the lights-dimmer switchesThe tenant reported that when she turns on all the lights, some will start blinking.-both bathroom extract fan is not workingRoy:-to remove selected window restrictors-to descale 2x ceiling shower headPlease arrange date \/time and I shall request access.","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2022 14:17 (System)<\/b>Ticket Created<\/p>

31\/08\/2022 16:51 (jane)<\/b>Thursday, 08\/09 between 10 and 2pm for Repair Aid and Roy to carry out list of repairs also <\/p>

08\/09\/2022 11:59 (sandra)<\/b>drain pipe cover being replaced 43.40<\/p>

08\/09\/2022 15:59 (roy)<\/b>Repair Aid sorted dishwasher Alan attended for lights and said all ok.Replaced bulb znd replaced led strip in wardrobeClean and descale shower heads x 4 Purchase key for window locks and remove security studsNeed 2 x Extractor fans. Ryness don't have<\/p>

14\/09\/2022 11:34 (sandra)<\/b>2 fans on order <\/p>

22\/09\/2022 16:28 (jane)<\/b>Wine Cooler Diagnostic - Gas leak <\/p>

22\/09\/2022 16:29 (jane)<\/b>Drain pump cover replaced <\/p>

11\/10\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54113","activity_ticket_id":"51658","ticket_reference":"HDT52739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of repairs ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/09\/22","activity_end":"2022-09-08 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63492","activity_notes":"List of repairs I attended with Roy this morning. Please see the list below:Appliance engineer to check on the below:-Wine chiller (not cold)-Dish washing machine(does not fill up water)Alan for the below:-check on all the lights-dimmer switchesThe tenant reported that when she turns on all the lights, some will start blinking.-both bathroom extract fan is not workingRoy:-to remove selected window restrictors-to descale 2x ceiling shower headPlease arrange date \/time and I shall request access.","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2022 14:17 (System)<\/b>Ticket Created<\/p>

31\/08\/2022 16:51 (jane)<\/b>Thursday, 08\/09 between 10 and 2pm for Repair Aid and Roy to carry out list of repairs also <\/p>

08\/09\/2022 11:59 (sandra)<\/b>drain pipe cover being replaced 43.40<\/p>

08\/09\/2022 15:59 (roy)<\/b>Repair Aid sorted dishwasher Alan attended for lights and said all ok.Replaced bulb znd replaced led strip in wardrobeClean and descale shower heads x 4 Purchase key for window locks and remove security studsNeed 2 x Extractor fans. Ryness don't have<\/p>

14\/09\/2022 11:34 (sandra)<\/b>2 fans on order <\/p>

22\/09\/2022 16:28 (jane)<\/b>Wine Cooler Diagnostic - Gas leak <\/p>

22\/09\/2022 16:29 (jane)<\/b>Drain pump cover replaced <\/p>

11\/10\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54114","activity_ticket_id":"51659","ticket_reference":"HDT52740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To redecorate walls in Studio Flat - For 9am on Monday 5th September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1180","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1180","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/08\/22","activity_end":"2022-08-31 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63493","activity_notes":"To redecorate walls in Studio Flat - For 9am on Monday 5th September ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2022 14:50 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54115","activity_ticket_id":"51660","ticket_reference":"HDT52741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/15095 - To carry out electrical remedial works as outlined in report, following electrical inspection","ticket_address_1":"Flat 1, 27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/22","activity_end":"2022-08-16 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63494","activity_notes":"To carry out electrical remedial works as outlined in report, following electrical inspection","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 13:00 (alan)<\/b>Quoted works <\/p>

18\/11\/2022 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54116","activity_ticket_id":"51661","ticket_reference":"HDT52742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15148 - Remedial works following NICEic ","ticket_address_1":"Flat 2, 27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/22","activity_end":"2022-10-31 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63495","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 04:54 (alan)<\/b>Quoted works <\/p>

04\/11\/2022 04:54 (alan)<\/b>Quoted works <\/p>

04\/11\/2022 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54117","activity_ticket_id":"51662","ticket_reference":"HDT52743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/15157 - To carry out electrical remedial works following electrical inspection, as outlined in the NICEIC report. ","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 21 Catherine Street ","cs_id":"1460","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1460","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/22","activity_end":"2022-11-01 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63496","activity_notes":"To carry out electrical remedial works following electrical inspection, as outlined in the NICEIC report. WITH KEYS 1ST NOVEMBER ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 04:49 (alan)<\/b>Quoted works <\/p>

04\/11\/2022 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54118","activity_ticket_id":"51663","ticket_reference":"HDT52744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15153 - Remedial works following NICEic ","ticket_address_1":"Flat 3, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/22","activity_end":"2022-11-03 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63497","activity_notes":"Remedial works following NICEic Booked 3rd Novcollect keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 04:45 (alan)<\/b>Quoted works <\/p>

04\/11\/2022 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54119","activity_ticket_id":"51664","ticket_reference":"HDT52745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15149 - Remedial works following NICEic ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/22","activity_end":"2022-11-14 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63498","activity_notes":"Remedial works following NICEic booked for 14th November - tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 09:55 (alan)<\/b>Remedial works <\/p>

15\/11\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54120","activity_ticket_id":"51665","ticket_reference":"HDT52746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken glass door ","ticket_address_1":"Unit 3, House of Spells ","ticket_address_2":"Central Cross ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Unit 3","cs_id":"2174","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"2174","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/22","activity_end":"2022-09-01 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63499","activity_notes":"Broken glass door ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 09:03 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 11:04 (travis)<\/b>Boarding up works.<\/p>

01\/09\/2022 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54121","activity_ticket_id":"51667","ticket_reference":"HDT52748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15162 - To gain access to decking to roof terrace staircase, uplift decking and carry out repairs to roof surface, reinstate decking on completion ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/22","activity_end":"2022-09-07 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63500","activity_notes":"To gain access to decking to roof terrace staircase, uplift decking and carry out repairs to roof surface, reinstate decking on completionWEDNESDAY WITH KEYS AND ROY DO YOU NEED ACCESS TO FLAT 6 AS WELL ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 09:57 (jane)<\/b>To confirm a date with client next week when Iain is back, another engineer required with him <\/p>

07\/09\/2022 14:20 (iain)<\/b>Roof works.<\/p>

07\/09\/2022 15:37 (sandra)<\/b>(Ticket Closed)<\/p>

07\/09\/2022 15:58 (roy)<\/b>With Ian but after a while felt I wasn't really needed <\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54122","activity_ticket_id":"51624","ticket_reference":"HDT52705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shut down electrics etc and tidy up area - speak to Lilian ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/22","activity_end":"2022-09-01 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63501","activity_notes":"covering the wooden flooring with plastic sheets or anything that can protect from leaking to the flat below.as going to rain in the next couple of days ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 09:29 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 11:02 (roy)<\/b>Cleared up collapsed ceiling.Moved furniture away from affected area.Removed 2 x light fittings and turned lighting power off.May need more ceiling removed<\/p>

31\/08\/2022 11:02 (jane)<\/b>(Ticket Closed)<\/p>

01\/09\/2022 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/09\/2022 15:48 (roy)<\/b>Put tarpaulin covering floor as expecting rain this weekend<\/p>

01\/09\/2022 16:49 (jane)<\/b>(Ticket Closed)<\/p>

05\/09\/2022 13:15 (roy)<\/b>Returned to clean water from tarpaulin following heavy rain<\/p>

05\/09\/2022 13:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54123","activity_ticket_id":"51668","ticket_reference":"HDT52749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of repairs ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/22","activity_end":"2022-09-02 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63502","activity_notes":"List of repairs - to replace 1x hob lights- to secure door latch- to check all blinds are in working conditions. For Friday - cleaner will be on site ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 10:14 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 13:36 (travis)<\/b>List of works.<\/p>

02\/09\/2022 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54124","activity_ticket_id":"51669","ticket_reference":"HDT52750","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/15160 - Repairs to shower ","ticket_address_1":"Top Floor Flat ,111 Harley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"548","cs_address_2":"111 Harley Street ","cs_town":"London","cs_postcode":"W1G 6AW","ticket_client_site":"548","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/22","activity_end":"2022-09-28 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63503","activity_notes":"Repairs to shower 28TH September at 8am ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 09:14 (sandra)<\/b>Can we book in the shower repair works on Wednesday 28th at 8am please.Can you confirm.<\/p>

20\/09\/2022 09:50 (sandra)<\/b>28th september at 8am<\/p>

28\/09\/2022 20:50 (michaelk)<\/b>Attended site to carry out quoted works, shower and pump have been installed and are working. Note; we had to break out a tile that had been excessively sealed in with mastik. A temporary seal was put in place while a tile is sourced. 8hrs labour plus parts, total 720 ex vat.<\/p>

29\/09\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54125","activity_ticket_id":"51670","ticket_reference":"HDT52751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - for MONDAY MORNING 5TH SEPTEMBER - TENANT HOME ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/22","activity_end":"2022-09-05 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63504","activity_notes":"List of works - for MONDAY MORNING 5TH SEPTEMBER - TENANT HOME bedroom windows won't stay open. (Brian to attend-same issue as Exeter mansion) - twenty twenty doors attending tooto reinstate bathroom towel rail holderbedroom (right) blinds loose at the bottomdishwasher is missing a wheel inside.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 13:05 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 14:12 (iain)<\/b>List of works.<\/p>

07\/09\/2022 14:13 (iain)<\/b>Quote for new blind.Ordered dishwasher wheels.Sourcing towel rail holder.<\/p>

07\/09\/2022 20:30 (michaelk)<\/b>Attended site to investigate heater failure in the hallway. Stripped down heater and found that a replacement is required. 2hrs labour 95<\/p>

08\/09\/2022 11:12 (jane)<\/b>Lower bottom basket wheels on order <\/p>

09\/09\/2022 14:08 (jane)<\/b>Bedroom window number one, re-tensioned and reconnected window balances to bottom sash, tested operation <\/p>

12\/09\/2022 07:04 (iain)<\/b>Supply and fit new towel ring.<\/p>

15\/09\/2022 10:37 (iain)<\/b>Supplied and fitted new dishwasher wheels.<\/p>

15\/09\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54126","activity_ticket_id":"51670","ticket_reference":"HDT52751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - for MONDAY MORNING 5TH SEPTEMBER - TENANT HOME ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"05\/09\/22","activity_end":"2022-09-05 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63505","activity_notes":"List of works - for MONDAY MORNING 5TH SEPTEMBER - TENANT HOME bedroom windows won't stay open. (Brian to attend-same issue as Exeter mansion)","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2022 13:05 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 14:12 (iain)<\/b>List of works.<\/p>

07\/09\/2022 14:13 (iain)<\/b>Quote for new blind.Ordered dishwasher wheels.Sourcing towel rail holder.<\/p>

07\/09\/2022 20:30 (michaelk)<\/b>Attended site to investigate heater failure in the hallway. Stripped down heater and found that a replacement is required. 2hrs labour 95<\/p>

08\/09\/2022 11:12 (jane)<\/b>Lower bottom basket wheels on order <\/p>

09\/09\/2022 14:08 (jane)<\/b>Bedroom window number one, re-tensioned and reconnected window balances to bottom sash, tested operation <\/p>

12\/09\/2022 07:04 (iain)<\/b>Supply and fit new towel ring.<\/p>

15\/09\/2022 10:37 (iain)<\/b>Supplied and fitted new dishwasher wheels.<\/p>

15\/09\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54127","activity_ticket_id":"51670","ticket_reference":"HDT52751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - for MONDAY MORNING 5TH SEPTEMBER - TENANT HOME ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/22","activity_end":"2022-09-05 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63506","activity_notes":"List of works - for MONDAY MORNING 5TH SEPTEMBER - TENANT HOME hallway electric heating is not heating up","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 13:05 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 14:12 (iain)<\/b>List of works.<\/p>

07\/09\/2022 14:13 (iain)<\/b>Quote for new blind.Ordered dishwasher wheels.Sourcing towel rail holder.<\/p>

07\/09\/2022 20:30 (michaelk)<\/b>Attended site to investigate heater failure in the hallway. Stripped down heater and found that a replacement is required. 2hrs labour 95<\/p>

08\/09\/2022 11:12 (jane)<\/b>Lower bottom basket wheels on order <\/p>

09\/09\/2022 14:08 (jane)<\/b>Bedroom window number one, re-tensioned and reconnected window balances to bottom sash, tested operation <\/p>

12\/09\/2022 07:04 (iain)<\/b>Supply and fit new towel ring.<\/p>

15\/09\/2022 10:37 (iain)<\/b>Supplied and fitted new dishwasher wheels.<\/p>

15\/09\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54128","activity_ticket_id":"51671","ticket_reference":"HDT52752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Extractor fan needs reconnecting - for today ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1773","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1773","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/22","activity_end":"2022-09-01 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63507","activity_notes":"Extractor fan needs reconnecting - for today ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 13:11 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 16:46 (jane)<\/b>Definitely new fan is required.Leak has blown up the fan so much the cover and inside controls are missingNeed to order.Early part of next week<\/p>

01\/09\/2022 19:27 (roy)<\/b>Needs new Cover missing and inside controls missing<\/p>

02\/09\/2022 08:43 (jane)<\/b>Given instructions to order new fan, Roy will order <\/p>

15\/09\/2022 09:49 (sandra)<\/b>booked for Friday <\/p>

16\/09\/2022 14:06 (roy)<\/b>Remove\/Replace fan<\/p>

16\/09\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54129","activity_ticket_id":"51672","ticket_reference":"HDT52753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To clear the roof and check the gutters ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/22","activity_end":"2022-09-01 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63508","activity_notes":"To clear the roof and check the gutters ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 13:20 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 14:37 (travis)<\/b>Roof clearance, disposal of rubbish.<\/p>

01\/09\/2022 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54130","activity_ticket_id":"51673","ticket_reference":"HDT52754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - to call tenant half an hour before so she can let someone in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/22","activity_end":"2022-09-05 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63509","activity_notes":"TENANT WILL BE HOME AT 1:30PM ON MONDAY TO GIVE ACCESS, ANY PROBLEMS PLEASE CALL HER 07947655898 SHE IS LEAVING WORK FOR THE APPOINTMENT No hot water - to call tenant half an hour before so she can let someone in She works nearby, so if you can let me know what time you plan to attend, she will be there to provide access. Or if its easier, your engineer can call her on 07947655898 Julia 30 mins before his arrival. ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 13:48 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 21:21 (michaelk)<\/b>Attended site at 17.40 as requested. Tenant however would not give me access and wanted to re-schedule the callout?Ihr labour 50<\/p>

02\/09\/2022 14:16 (jane)<\/b>TENANT WILL BE HOME AT 1:30PM ON MONDAY 5TH SEPTEMBER TO GIVE ACCESS, ANY PROBLEMS PLEASE CALL HER 07947655898 SHE IS LEAVING WORK FOR THE APPOINTMENT <\/p>

05\/09\/2022 15:34 (sandra)<\/b>(Ticket Closed)<\/p>

05\/09\/2022 16:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/09\/2022 20:36 (michaelk)<\/b>Attended site to investigate electric boiler fault. Tested all controls and found that the off peak controls were not correctly operating. I have informed the tenant how to manually boost the hot water which will allow us time to order controls. 2hrs labour 95<\/p>

04\/10\/2022 20:59 (michaelk)<\/b>Attended site to replace faulty control relays to electromax boiler. Stripped out control and timer relays, stripped back damaged cables and replaced with new components. Fired boiler and tested the off peak controls which were all operating correctly. Tested the heating controls which also were correct. Re-built boiler and left fully operational. 3hrs labour plus parts, total 309.09 ex vat.<\/p>

05\/10\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54131","activity_ticket_id":"51674","ticket_reference":"HDT52755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Flat is empty until tomorrow - keys form Central Cross ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 35 Catherine Street ","cs_id":"2175","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2175","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/22","activity_end":"2022-09-01 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63510","activity_notes":"List of works - Flat is empty until tomorrow - keys form Central Cross The above-mentioned flat is empty until tomorrow. Do you think someone from your team can attend?Please find below a list of issues and photos attached for your review:-1 x Bathroom spotlight to be replaced (emergency light)-Shower screen silicone to be replaced-Cracks between skirting board and flooring in the kitchen to be coveredYou can collect management keys from Central Cross security.","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2022 14:39 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 09:07 (jane)<\/b>Shower door seal large gap under fixed panel.Possibly bath has dropped but removed and replaced seal.Cleaners going in today to clean but if door is moved then silicone will move with it.Should go in afterwards as it needs time to dry.Silicone around skirting.Resealed large gap but really needs a quadrant bead which would look so much better PL bulb neededReturn later to do b4 cleaners enter <\/p>

02\/09\/2022 13:57 (jane)<\/b>Updated client :Replaced the bulbs but unfortunately it is the light fitting which is at fault.Recommend both fittings are changed to an LED slim fitting, one emergency<\/p>

14\/09\/2022 11:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54132","activity_ticket_id":"51675","ticket_reference":"HDT52756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for appliance engineer ","ticket_address_1":"Flat 4, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/09\/22","activity_end":"2022-09-01 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63511","activity_notes":"List of works for appliance engineer Find below a list of issues reported by the tenant. Please let me know when your appliance engineer can attend - next week would be ideal. - The washing machine sometimes fails to drain the water. When that happens, it shows an error code on the display. During the last electrical audit, the engineer ran diagnostics for the washing machine. He mentioned that the diagnostics failed with an error that had something to do with the pump. I've checked that the filter is empty. - The freezer drawers do not close properly. The small plastic pieces meant to hold the drawers shut look worn. This was a problem already when I moved in, but it's gotten worse. - One of the refrigerator shelves is broken. In particular, the piece of plastic that holds the shelf in place is broken. This was a problem already when I moved in, but it's gotten worse. - The dishwasher is a bit unstable. If I open it, the machine tilts forward a bit and isn't careful enough. ","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2022 16:06 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 14:58 (jane)<\/b>Requested access for Thursday 8th September between 10 and 2pm, waiting on a reply <\/p>

06\/09\/2022 09:40 (sandra)<\/b>The date is ok for the tenant. He works nearby, so if your engineer can give him a call 30 mins in advance, he will be there to provide access. 0775 1616 796 Albin.Tuesday 13th <\/p>

14\/09\/2022 16:40 (sandra)<\/b>quotes prepared <\/p>

14\/09\/2022 16:48 (sandra)<\/b>(Ticket Closed)<\/p>

22\/09\/2022 16:15 (jane)<\/b>Bottom drawer of the freezer and one of the shelves in the fridge are damaged, quote sent <\/p>

22\/09\/2022 16:15 (jane)<\/b>DW - Appliance secured in housing <\/p>

22\/09\/2022 16:26 (jane)<\/b>WD Diagnostic - Faulty PCB, quote to be sent <\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54133","activity_ticket_id":"51676","ticket_reference":"HDT52757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/22","activity_end":"2022-09-01 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63512","activity_notes":"To attend to leak ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 16:14 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 19:34 (roy)<\/b>Leak into flat 2.Completely different leak that leaked into flat 1. Leak from flush pipe in ensuite.Michael to replace<\/p>

08\/09\/2022 14:08 (sandra)<\/b>emailed twice for access <\/p>

13\/09\/2022 14:25 (sandra)<\/b>booked for Thursday to investigate through hatch <\/p>

15\/09\/2022 10:31 (travis)<\/b>Inspection hatch works,Access for plumber.<\/p>

20\/09\/2022 19:59 (michaelk)<\/b>Attended site to carry out toilet repair following the access panel removal. I have rebuilt the cistern and changed all components, however I couldn't source a replacement cradle. The cradle has had to be ordered and will be fitted asap. 3hrs labour plus parts, total 292.80 ex vat.<\/p>

27\/09\/2022 07:18 (michaelk)<\/b>Attended site to replace cistern cradle due to slight let-by which couldn't be sealed. Completed work and left toilet in full working order. 2hrs labour plus part, total 135 ex vat.<\/p>

20\/10\/2022 12:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54134","activity_ticket_id":"51676","ticket_reference":"HDT52757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/22","activity_end":"2022-09-15 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63513","activity_notes":"ACCESS TODAY WITH KEYS ON THURSDAY thursday with Travis to take out the hatch and look at the leak as tenant only wants engineers in once. ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 16:14 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 19:34 (roy)<\/b>Leak into flat 2.Completely different leak that leaked into flat 1. Leak from flush pipe in ensuite.Michael to replace<\/p>

08\/09\/2022 14:08 (sandra)<\/b>emailed twice for access <\/p>

13\/09\/2022 14:25 (sandra)<\/b>booked for Thursday to investigate through hatch <\/p>

15\/09\/2022 10:31 (travis)<\/b>Inspection hatch works,Access for plumber.<\/p>

20\/09\/2022 19:59 (michaelk)<\/b>Attended site to carry out toilet repair following the access panel removal. I have rebuilt the cistern and changed all components, however I couldn't source a replacement cradle. The cradle has had to be ordered and will be fitted asap. 3hrs labour plus parts, total 292.80 ex vat.<\/p>

27\/09\/2022 07:18 (michaelk)<\/b>Attended site to replace cistern cradle due to slight let-by which couldn't be sealed. Completed work and left toilet in full working order. 2hrs labour plus part, total 135 ex vat.<\/p>

20\/10\/2022 12:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54135","activity_ticket_id":"51677","ticket_reference":"HDT52758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak within communal toilet - It's from the small water heater in the toilet. ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/22","activity_end":"2022-09-02 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63514","activity_notes":"Leak within communal toilet - It's from the small water heater in the toilet. ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2022 08:52 (System)<\/b>Ticket Created<\/p>

06\/09\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54136","activity_ticket_id":"51678","ticket_reference":"HDT52759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights flickering in the common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"32 Wellington Street ","cs_id":"1947","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1947","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/22","activity_end":"2022-09-02 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63515","activity_notes":"Lights flickering in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2022 09:16 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 07:59 (alan)<\/b>Look at flicking in common parts order 3 replacement gear trays <\/p>

12\/09\/2022 08:00 (alan)<\/b>Return to site and replace 3 fittings emergency light gear trays to lights in common parts <\/p>

12\/09\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54137","activity_ticket_id":"51679","ticket_reference":"HDT52760","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Staircase 1 and 2 get the light working in lift motor rooms ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/22","activity_end":"2022-09-02 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63516","activity_notes":"Staircase 1 and 2 get the light working in lift motor rooms RANDALL CHASING ITS BEEN ESCALATED ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2022 09:46 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2022 15:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/10\/2022 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54138","activity_ticket_id":"51680","ticket_reference":"HDT52761","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove fluorescent lights in basement and replace light somewhere else ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/22","activity_end":"2022-09-02 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63517","activity_notes":"Remove fluorescent lights in basement and replace light somewhere else ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2022 09:47 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 07:00 (alan)<\/b>Replace light fitting in basement cupboard and relocate on to wall<\/p>

08\/09\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54139","activity_ticket_id":"51654","ticket_reference":"HDT52735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT52734 Follow-Up - on water leak - need access to flats above ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/22","activity_end":"2022-09-02 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63518","activity_notes":"HDT52734 Follow-Up - on water leak - need access to flats above ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2022 09:40 (jane)<\/b>The first floor office tenanted but theres no bathroom in there, the bathrooms are in common area on the first floor, the access code for the building is 7979*.<\/p>

31\/08\/2022 19:30 (roy)<\/b>Leak from shower but newly refurbished.Found waste loose, retightened. But could be shower controls or waste under floor but no access.Silicone looks ok.Contractors should return <\/p>

01\/09\/2022 09:11 (jane)<\/b>(Ticket Closed)<\/p>

02\/09\/2022 11:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/09\/2022 11:22 (jane)<\/b>Reported back to client The problem we have here so much like any other refurbishments there is no access to underneath the shower tray or shower fixingsIt looks very nice.We can only fix what we see but probably recommend the silicone is replaced around the shower tray.Looks ok but a thin bead of silicone.We can not inspect under the tray so unable to check any connections and unable to check any water feed connections unless we start opening up and to get access.<\/p>

14\/09\/2022 11:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54140","activity_ticket_id":"51623","ticket_reference":"HDT52704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into second bedroom ","ticket_address_1":"Flat 3, 20a Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2170","cs_address_2":"20a Wellington Street ","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"2170","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/22","activity_end":"2022-09-14 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63519","activity_notes":"To clear blocked gulley above Flat 4 -For Wednesday morning 14th September, tenant will give access in Flat 4 ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 09:20 (System)<\/b>Ticket Created<\/p>

25\/08\/2022 09:46 (jane)<\/b>(Ticket Closed)<\/p>

25\/08\/2022 11:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/08\/2022 11:54 (roy)<\/b>No access into either flas 3 or 4Buzzed numerous times. Jane to contact Gary<\/p>

26\/08\/2022 10:24 (iain)<\/b>Will need to return, 2 men, to remove windows and clean box gulleys.<\/p>

26\/08\/2022 10:24 (iain)<\/b>Blocked gulley.<\/p>

26\/08\/2022 11:31 (jane)<\/b>Will need to return, 2 men, to remove windows and clean box gulleys.Tenant in flat 4 away at the moment - access is required through this apartment <\/p>

31\/08\/2022 11:47 (jane)<\/b>Requested access through Flat 4 for next week with two engineers<\/p>

01\/09\/2022 09:52 (jane)<\/b>Waiting on access from Flat 4, this is the access to boxed gutters, the tenant is in Cornwall next week and will let us know when he is back from holiday and give us a date <\/p>

02\/09\/2022 14:23 (jane)<\/b>To clear blocked gulley above Flat 4 -PROVISIONALLY BOOKED FOR WEDNESDAY MORNING WITH TRAVIS, TENANT TO GIVE ACESS INTO FLAT 4<\/p>

06\/09\/2022 16:42 (jane)<\/b>Still waiting on tenant to confirm access of Flat 4, requested Wednesday 14th September <\/p>

08\/09\/2022 11:43 (jane)<\/b>For Wednesday morning 14th September, tenant in Flat 4 will give access to the box gutters <\/p>

14\/09\/2022 10:42 (travis)<\/b>Gully clearances <\/p>

14\/09\/2022 17:35 (iain)<\/b>Windows removed to clean gulleys and outlets.<\/p>

15\/09\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 11:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54141","activity_ticket_id":"51681","ticket_reference":"HDT52762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window repair - Secondary glazing the spiral has come out on one side. (One window)","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/09\/22","activity_end":"2022-09-02 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63520","activity_notes":"Window repair - - Secondary glazing the spiral has come out on one side. (One window)","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2022 15:22 (System)<\/b>Ticket Created<\/p>

02\/09\/2022 16:35 (jane)<\/b>Have requested access for Monday 12th September <\/p>

20\/09\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54142","activity_ticket_id":"51592","ticket_reference":"HDT52673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15142 - Re-glaze of glass panel above tenants door ","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/22","activity_end":"2022-09-05 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63521","activity_notes":"Re-glaze of glass panel above tenants door ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2022 11:46 (jane)<\/b>Requested access for Friday or Monday next week <\/p>

02\/09\/2022 10:32 (jane)<\/b>For Monday 5th September 08:00-12:00, tenant home <\/p>

07\/09\/2022 14:14 (iain)<\/b>Access for Ableglaze.<\/p>

07\/09\/2022 15:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54143","activity_ticket_id":"51682","ticket_reference":"HDT52763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine wont open","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/22","activity_end":"2022-09-05 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63522","activity_notes":"washing machine wont open","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2022 09:32 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 14:16 (iain)<\/b>Draine down, cleaned filter, reset machine.<\/p>

07\/09\/2022 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54144","activity_ticket_id":"51683","ticket_reference":"HDT52764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock is loose ","ticket_address_1":"Flat 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/22","activity_end":"2022-09-05 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63523","activity_notes":"lock is loose ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2022 09:33 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 14:15 (iain)<\/b>Refit front door lock.<\/p>

07\/09\/2022 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54145","activity_ticket_id":"51686","ticket_reference":"HDT52767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot plate damaged ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/22","activity_end":"2022-09-05 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63524","activity_notes":"hot plate damaged - will need to be replaced as scratched ","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2022 13:43 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 15:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54146","activity_ticket_id":"51687","ticket_reference":"HDT52768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fan not working ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1772","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1772","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/22","activity_end":"2022-09-05 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63525","activity_notes":"fan not working can this be checked when replacing Flat 3 ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2022 13:44 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 09:47 (sandra)<\/b>booked for Friday <\/p>

16\/09\/2022 14:05 (roy)<\/b>Remove\/Replace fan Tested all ok<\/p>

16\/09\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54147","activity_ticket_id":"51688","ticket_reference":"HDT52769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is leaking ","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/09\/22","activity_end":"2022-09-05 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63526","activity_notes":"washing machine is leaking ","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2022 15:04 (System)<\/b>Ticket Created<\/p>

06\/09\/2022 12:19 (sandra)<\/b>We will be able to send an engineer on Friday, 09\/09 in the afternoon 12-6pm.<\/p>

09\/09\/2022 15:07 (travis)<\/b>Repair aid access.<\/p>

13\/09\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54148","activity_ticket_id":"51684","ticket_reference":"HDT52765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/22","activity_end":"2022-09-05 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63527","activity_notes":"no hot water - booster button has gone according to Roy","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2022 13:39 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 20:33 (michaelk)<\/b>Attended site to investigate hot water controls following callout. Tested operation of the economy 7 controller and elements and found that the controller doesn't manually boost or switch to winter. Controller to be changed. 2hrs labour 95<\/p>

08\/09\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54149","activity_ticket_id":"51673","ticket_reference":"HDT52754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - to call tenant half an hour before so she can let someone in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/22","activity_end":"2022-09-05 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63528","activity_notes":"Tenant has requested for Monday -3rd Oct No hot water - to call tenant half an hour before so she can let someone in She works nearby, so if you can let me know what time you plan to attend, she will be there to provide access. Or if its easier, your engineer can call her on 07947655898 Julia 30 mins before his arrival. ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 13:48 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 21:21 (michaelk)<\/b>Attended site at 17.40 as requested. Tenant however would not give me access and wanted to re-schedule the callout?Ihr labour 50<\/p>

02\/09\/2022 14:16 (jane)<\/b>TENANT WILL BE HOME AT 1:30PM ON MONDAY 5TH SEPTEMBER TO GIVE ACCESS, ANY PROBLEMS PLEASE CALL HER 07947655898 SHE IS LEAVING WORK FOR THE APPOINTMENT <\/p>

05\/09\/2022 15:34 (sandra)<\/b>(Ticket Closed)<\/p>

05\/09\/2022 16:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/09\/2022 20:36 (michaelk)<\/b>Attended site to investigate electric boiler fault. Tested all controls and found that the off peak controls were not correctly operating. I have informed the tenant how to manually boost the hot water which will allow us time to order controls. 2hrs labour 95<\/p>

04\/10\/2022 20:59 (michaelk)<\/b>Attended site to replace faulty control relays to electromax boiler. Stripped out control and timer relays, stripped back damaged cables and replaced with new components. Fired boiler and tested the off peak controls which were all operating correctly. Tested the heating controls which also were correct. Re-built boiler and left fully operational. 3hrs labour plus parts, total 309.09 ex vat.<\/p>

05\/10\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54150","activity_ticket_id":"51667","ticket_reference":"HDT52748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15162 - To gain access to decking to roof terrace staircase, uplift decking and carry out repairs to roof surface, reinstate decking on completion ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/22","activity_end":"2022-09-07 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63529","activity_notes":"To gain access to decking to roof terrace staircase, uplift decking and carry out repairs to roof surface, reinstate decking on completionWEDNESDAY WITH IAIN ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 09:57 (jane)<\/b>To confirm a date with client next week when Iain is back, another engineer required with him <\/p>

07\/09\/2022 14:20 (iain)<\/b>Roof works.<\/p>

07\/09\/2022 15:37 (sandra)<\/b>(Ticket Closed)<\/p>

07\/09\/2022 15:58 (roy)<\/b>With Ian but after a while felt I wasn't really needed <\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54151","activity_ticket_id":"51502","ticket_reference":"HDT52583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15053 - Shower works ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/09\/22","activity_end":"2022-09-05 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63530","activity_notes":"Shower works ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 15:56 (iain)<\/b>Shower works.<\/p>

19\/08\/2022 08:41 (iain)<\/b>Shower works<\/p>

21\/08\/2022 17:17 (iain)<\/b>Shower works.<\/p>

25\/08\/2022 06:33 (michaelk)<\/b>Attended site to start quoted shower tray works. Removed enclosure, tray and tiles. 8hrs labour 365.<\/p>

25\/08\/2022 06:37 (michaelk)<\/b>Attended site to start day 2 of the quoted shower tray work. Unfortunately found another issue with the screed. We couldn't fix any timber due to the screed being too wet. Informed all parties and arranged for a dehumidifier. 8hrs labour plus materials, total 575 ex vat.<\/p>

25\/08\/2022 14:42 (iain)<\/b>Shower works.<\/p>

05\/09\/2022 17:02 (travis)<\/b>Tiling works <\/p>

06\/09\/2022 15:49 (travis)<\/b>Tiling shower enclosure works.<\/p>

07\/09\/2022 10:24 (sandra)<\/b>plus rubbish removal <\/p>

07\/09\/2022 11:05 (travis)<\/b>Rubbish clearance.<\/p>

07\/09\/2022 20:41 (michaelk)<\/b>Attended site to replace shower enclosure and leave the shower running. Completed work 8hrs labour 365<\/p>

08\/09\/2022 11:54 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2022 12:16 (travis)<\/b>Snagging to bathroom.<\/p>

18\/11\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54152","activity_ticket_id":"51689","ticket_reference":"HDT52770","ticket_client":"2108","client_name":"Forty Group","ticket_title":"radiators and toilet out of action ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/22","activity_end":"2022-09-06 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63531","activity_notes":"radiators and toilet out of action - GIVE ME A DATE The radiators have been reported but still nothing has been done.One toilet is out of order","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2022 11:11 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54153","activity_ticket_id":"51690","ticket_reference":"HDT52771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15033 - replacement tap ","ticket_address_1":"Flat 5","ticket_address_2":"33 - 35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1605","cs_address_2":"33 - 35 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1605","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/22","activity_end":"2022-09-06 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63532","activity_notes":"replacement tap ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 07:25 (michaelk)<\/b>Attended site to replace basin tap as per quote. Completed work and left fully operational 2hrs labour plus parts, total 223.99 ex vat<\/p>

27\/09\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54154","activity_ticket_id":"51691","ticket_reference":"HDT52772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement filling loop","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/22","activity_end":"2022-09-06 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63533","activity_notes":"replacement filling loop","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 12:32 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 20:55 (michaelk)<\/b>Attended site to draindown heating and mains water and to replace the filling loop. Completed work and left fully operational. 2hrs labour plus parts, total 104.60 ex vat<\/p>

09\/09\/2022 11:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54155","activity_ticket_id":"51692","ticket_reference":"HDT52773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1212","cs_address_2":"6 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1212","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/22","activity_end":"2022-09-06 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63534","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 12:33 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 20:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/09\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54156","activity_ticket_id":"51694","ticket_reference":"HDT52775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/22","activity_end":"2022-09-06 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63535","activity_notes":"list of works Please arrange for the list below:-re silicon around bath area.-Loose kitchen tap-check all blinds-meter readings on both gas & electric (pictures please)-cooker oven : please check if it's in working order.Please provide a quote for a better cooker\/oven. Reliable\/affordable cost-2x prices please. (please take pictures and get details for us to quote. Thank you Please collect keys from the security office.","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 12:37 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 14:18 (iain)<\/b>List of works.<\/p>

07\/09\/2022 14:19 (iain)<\/b>List of works.<\/p>

07\/09\/2022 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54157","activity_ticket_id":"51695","ticket_reference":"HDT52776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"install locks to all windows Wednesday after 11am ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/09\/22","activity_end":"2022-09-06 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63536","activity_notes":"install locks to all windows Thursday 11 a m tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 12:42 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 09:57 (jane)<\/b>Sash window restrictors on order <\/p>

08\/09\/2022 13:13 (travis)<\/b>Window restrictors fitted to all rear windows,Whilst on site , Lillian instructed me to fit restrictors to rear windows of flat one below ,also rented by the same tenant.both completed.<\/p>

08\/09\/2022 15:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54158","activity_ticket_id":"51696","ticket_reference":"HDT52777","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Order 3 tubs of the blue liquid for Mercer walk.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/22","activity_end":"2022-09-06 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63537","activity_notes":"Order 3 tubs of the blue liquid for Mercer walk.","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 13:27 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 08:09 (alan)<\/b>Drop off<\/p>

06\/10\/2022 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54159","activity_ticket_id":"51693","ticket_reference":"HDT52774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from bathroom roof","ticket_address_1":"Flat 3 ","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"1241","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1241","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/22","activity_end":"2022-09-06 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63538","activity_notes":"leak from bathroom roof keys","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 12:36 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 09:12 (sandra)<\/b>decked area above, no outlets and could see no blockage. took up decking but nothing obvious. new decking but dont know if it is a new roof. take up decking and seal roof. <\/p>

07\/09\/2022 14:19 (iain)<\/b>Investigate leak.<\/p>

07\/09\/2022 15:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54160","activity_ticket_id":"51697","ticket_reference":"HDT52778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate bathroom ceiling where leaked","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/09\/22","activity_end":"2022-09-21 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63539","activity_notes":"redecorate bathroom ceiling where leakedWHICH DATE DO YOU WANT 08\/09\/22, Thursday between 11 am and 3 pm15\/09\/22, Thursday, between 11 am and 3 pm21\/09\/22, Wednesday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2022 14:15 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 11:06 (sandra)<\/b>booked 21st <\/p>

21\/09\/2022 16:16 (dean)<\/b>Done 140.00<\/p>

21\/09\/2022 16:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54161","activity_ticket_id":"51698","ticket_reference":"HDT52779","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"hand dryer not working on 2nd floor toilets and light switching off on 3rd floor ladies toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/22","activity_end":"2022-09-07 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63540","activity_notes":"hand dryer not working on 2nd floor toilets and light switching off on 3rd floor ladies toilet ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 10:03 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 07:03 (alan)<\/b>Reset MCB for handryers for 2nd floor WCs test circuit and leave working Replace faulty movement sensor for 3rd floor ladies WC<\/p>

08\/09\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54162","activity_ticket_id":"51699","ticket_reference":"HDT52780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/22","activity_end":"2022-09-07 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63541","activity_notes":"leakCan you please arrange for Roy to investigate.The tenant can give access between 12 - 3pm?","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 10:20 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 15:53 (roy)<\/b>Cleared blocked outlet<\/p>

07\/09\/2022 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54163","activity_ticket_id":"51700","ticket_reference":"HDT52781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15161 - Removal of double beds and mattresses ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/22","activity_end":"2022-09-07 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63542","activity_notes":"Removal of double beds and mattresses ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 15:23 (travis)<\/b>X2 double beds, dismantled and disposal.<\/p>

07\/09\/2022 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54164","activity_ticket_id":"51701","ticket_reference":"HDT52782","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak coming in from 8th and 6th floor into common parts ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/22","activity_end":"2022-09-07 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63543","activity_notes":"leak coming in from 8th and 6th floor into common parts ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 10:34 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 15:57 (roy)<\/b>Leak is from tank room.No evidence of rain related but believe problem lies with the tanks where recent works have been carried outLots of surplus water on floor in tank room and needs to be sucked up.Tried but needs an aquavac.Spoke to kim and she will let us know if we are required as contractors doing work to boilers may do it<\/p>

07\/09\/2022 16:04 (sandra)<\/b>(Ticket Closed)<\/p>

08\/09\/2022 19:34 (roy)<\/b>Returned yo suvmck up all the water.Found pipe causing the problemPlumbers need to return. Once done then water will need to be sucked up again<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54165","activity_ticket_id":"51702","ticket_reference":"HDT52783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to call lilian when you are free to arrange to meet at property to see if a window can be secured","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"2177","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2177","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/22","activity_end":"2022-09-07 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63544","activity_notes":"to call Lilian when you are free to arrange to meet at property to see if a window can be secured","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 10:46 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 15:25 (travis)<\/b>Bathroom window sash window lock fitted.<\/p>

07\/09\/2022 15:28 (travis)<\/b>Sash window lock fitted <\/p>

07\/09\/2022 15:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54166","activity_ticket_id":"51703","ticket_reference":"HDT52784","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15166 - replacement water heater ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/22","activity_end":"2022-09-07 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63545","activity_notes":"replacement water heater ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2022 18:20 (michaelk)<\/b>Completed quoted works replacing leaking water heater. 4 hrs labour, total 355ex vat.<\/p>

16\/09\/2022 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54167","activity_ticket_id":"51704","ticket_reference":"HDT52785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"4th Floor, Flat 1, 62 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor, Flat 1, 62 Shaftesbury","cs_id":"1284","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1284","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63546","activity_notes":"Gas compliance testing without PAT14th ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 11:35 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 18:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/09\/2022 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54168","activity_ticket_id":"51705","ticket_reference":"HDT52786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15170 - hot water controller ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/22","activity_end":"2022-09-07 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63547","activity_notes":"hot water controller replacement ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 07:22 (michaelk)<\/b>Attended site to carry quoted repair to economy 7 controller. Replaced controller with new and set up times to match existing. 3hrs labour plus parts, total 228.80 ex vat<\/p>

27\/09\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54169","activity_ticket_id":"51706","ticket_reference":"HDT52787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration studio flat ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/09\/22","activity_end":"2022-09-07 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63548","activity_notes":"redecoration studio flat to be completed by Friday ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 11:47 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 16:19 (dean)<\/b>Done 360.00<\/p>

21\/09\/2022 16:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54170","activity_ticket_id":"51707","ticket_reference":"HDT52788","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/15135 - Replacement ballasts and gear tray ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/09\/22","activity_end":"2022-09-07 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63549","activity_notes":"Replacement ballasts and gear tray ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 06:09 (alan)<\/b>Quoted works <\/p>

23\/09\/2022 08:32 (alan)<\/b>Complete quoted works <\/p>

23\/09\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54171","activity_ticket_id":"51708","ticket_reference":"HDT52789","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"shower control faulty","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/22","activity_end":"2022-09-07 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63550","activity_notes":"shower control faulty","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 13:43 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 20:27 (michaelk)<\/b>Attended site to investigate noise on mains pipework. Traced the problem to the shower and have submitted a quite to replace parts. 1 hr labour 50<\/p>

08\/09\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54172","activity_ticket_id":"51709","ticket_reference":"HDT52790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15169 - Window repairs to bedroom number one ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"29\/09\/22","activity_end":"2022-09-29 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63551","activity_notes":"Location Bedroom Window No1 WITH KEYS ON THURSDAY 29TH To remove the secondary glazing, remove existing and supply and fit 1No new pair of window balances, refit the secondary glazing","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2022 10:23 (jane)<\/b>Requested window repair on Thursday 29th September around 9:30am <\/p>

04\/10\/2022 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54173","activity_ticket_id":"51710","ticket_reference":"HDT52791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light and handle","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/22","activity_end":"2022-09-07 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63552","activity_notes":"light and handlePlease arrange for the below:Kitchen Lights are not working properlyReinstate Store room door handle ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:13 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 16:01 (roy)<\/b>Replaced bulb and retightened handles on doors but missing parts Return next Wednesday once parts have been purchased<\/p>

23\/09\/2022 09:47 (sandra)<\/b>lilian is chasing <\/p>

11\/10\/2022 12:09 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2022 13:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2022 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54174","activity_ticket_id":"51711","ticket_reference":"HDT52792","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of items ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/22","activity_end":"2022-12-06 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63553","activity_notes":"Please can you arrange to have the item in the picture removed.The item will be in old brewers yard and the glass doors are in the basement of 107-115,with iain 6th dec ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:14 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 15:21 (travis)<\/b>Cut up steel window frames,Load van and disposal.Will remove glazing on return from holiday.<\/p>

20\/10\/2022 12:16 (jane)<\/b>Requires 2 x men to remove the glazing, will programme in for early next week <\/p>

30\/11\/2022 09:48 (sandra)<\/b>spoke to Travis and he is having a look today <\/p>

02\/12\/2022 13:03 (sandra)<\/b>booked for Tuesday 6th <\/p>

06\/12\/2022 11:25 (travis)<\/b>Glass units, rubbish removal\/disposal.<\/p>

06\/12\/2022 15:45 (iain)<\/b>Removals.<\/p>

06\/12\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54175","activity_ticket_id":"51712","ticket_reference":"HDT52793","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/22","activity_end":"2022-09-07 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63554","activity_notes":"list of works let me know when you can go We do have some minor in house job to do:- Attach to the wall some pictures- Attach to the wall a Neon - let me know if you need Alan - Put back in place some wooden panel that fell off- Fix the hinge of the walk in fridge door- Check other neon - let me know if you need Alan - Get a few quotes for other different jobsPlease let me know when someone can come over. ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:16 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 15:06 (travis)<\/b>List of works.<\/p>

12\/09\/2022 07:06 (iain)<\/b>List of works.<\/p>

12\/09\/2022 07:06 (iain)<\/b>List of works.<\/p>

21\/09\/2022 16:03 (roy)<\/b>Cleared blocked toilet.A bit of back fill and pipes may need jetting.This toilet takes more than 10 minutes to fill and I believe is the reason for the blockage.To carry out any cistern repairs then a sucker is required to remove the thick glass shelf.It is too thick to lift otherwise <\/p>

07\/12\/2022 05:52 (alan)<\/b>Connect up new sign on ground floor by staircase Advice that the sign that is not working they would need to go back to the company they got to make it and order parts that are neededThis was completed in September sorry must have missed updating it <\/p>

07\/12\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54176","activity_ticket_id":"51713","ticket_reference":"HDT52794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1980","cs_address_2":"22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1980","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/22","activity_end":"2022-09-07 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63555","activity_notes":"boiler issues : the boiler short-circuited out of the blue last night, and I cannot turn on the fuse without it short-circuiting literally in my hand when flicking it on again this morning.No hot water - Please collect management keys. Knock on the door before entering the flat. ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:46 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 17:02 (roy)<\/b>Repressured znd reset boiler.Seems ok but Michael should check<\/p>

08\/09\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54177","activity_ticket_id":"51714","ticket_reference":"HDT52795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen sink leak","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/22","activity_end":"2022-09-07 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63556","activity_notes":"kitchen sink leak","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:49 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 06:54 (iain)<\/b>Blocked sink and overflow.<\/p>

12\/09\/2022 06:57 (iain)<\/b>Supply and fit new overflow to kitchen sink.<\/p>

12\/09\/2022 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54178","activity_ticket_id":"51715","ticket_reference":"HDT52796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire doors ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/09\/22","activity_end":"2022-09-07 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63557","activity_notes":"fire doors Id like to raise a callout for two of our fire doors which are damaged, one is broken at the bracket connecting the door to the wall and the other is the brush seal on the door which is buckled and catching on the door itself when it is opened and closed","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 15:32 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 10:21 (travis)<\/b>Fire\/smoke seal and hinges replacement over two doors <\/p>

08\/09\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54179","activity_ticket_id":"51713","ticket_reference":"HDT52794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1980","cs_address_2":"22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1980","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/22","activity_end":"2022-09-07 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63558","activity_notes":"boiler issues : the boiler short-circuited out of the blue last night, and I cannot turn on the fuse without it short-circuiting literally in my hand when flicking it on again this morning.No hot water - Please collect management keys. Knock on the door before entering the flat. ","activity_timesheet":null,"ticket_notes_combined":"

07\/09\/2022 14:46 (System)<\/b>Ticket Created<\/p>

07\/09\/2022 17:02 (roy)<\/b>Repressured znd reset boiler.Seems ok but Michael should check<\/p>

08\/09\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54180","activity_ticket_id":"50378","ticket_reference":"HDT51459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/14800 - Replacement extraction system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/22","activity_end":"2022-09-08 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63559","activity_notes":"Replacement extraction system ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2022 15:36 (alan)<\/b>Please note I have just had an update and this will be 4 to 6 weeks29\/03\/22<\/p>

19\/04\/2022 15:44 (sandra)<\/b>due 10th May <\/p>

16\/05\/2022 06:39 (alan)<\/b>Quoted works <\/p>

05\/09\/2022 09:55 (sandra)<\/b>emailed to book in for Thursday 8th <\/p>

08\/09\/2022 14:56 (alan)<\/b>Replace AHU as per quote With Roy<\/p>

08\/09\/2022 15:49 (sandra)<\/b>(Ticket Closed)<\/p>

08\/09\/2022 15:55 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54181","activity_ticket_id":"51716","ticket_reference":"HDT52797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace 4No blown lamps within common parts ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/22","activity_end":"2022-09-08 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63560","activity_notes":"To replace 4No blown lamps within common parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 09:10 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 14:56 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

08\/09\/2022 15:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54182","activity_ticket_id":"51718","ticket_reference":"HDT52799","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Are you able to get someone over today please to look at the WC and water issue and flush for disabled toilet.","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/22","activity_end":"2022-09-08 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63561","activity_notes":"Are you able to get someone over today please to look at the WC and water issue and flush for disabled toilet.THIS IS URGENT NOW ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2022 10:21 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54183","activity_ticket_id":"51720","ticket_reference":"HDT52801","ticket_client":"2138","client_name":"Elman Wall Limited ","ticket_title":"MDR\/SW\/15171 - redecoration after water damage","ticket_address_1":"7th Floor office ","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7th Floor office ","cs_id":"2178","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2178","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/09\/22","activity_end":"2022-09-08 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63562","activity_notes":"redecoration after water damagetell me when you can go ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 16:57 (jane)<\/b>Attending on Tuesday morning 13th September <\/p>

21\/09\/2022 16:17 (dean)<\/b>Done 550.00<\/p>

21\/09\/2022 16:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54184","activity_ticket_id":"51719","ticket_reference":"HDT52800","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"shower not working ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/22","activity_end":"2022-09-15 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63563","activity_notes":"shower not working Thursday 15th tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 10:24 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 17:58 (michaelk)<\/b>Attended site to investigate shower pump. Found pump running Continuously, which requires both flow switches to be changed. Will provide a quote to change. 1hr labour 50.<\/p>

16\/09\/2022 12:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54185","activity_ticket_id":"51721","ticket_reference":"HDT52802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window faulty","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/22","activity_end":"2022-09-08 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63564","activity_notes":"Hi, please can someone come and look at the problem we are having with the bedroom window at flat 3, 58a Shaftesbury Avenue W1D 6LS.The bottom of the window frame has come loose as its rotting. When we opened the window this morning the bottom piece fell off. Now the window cannot close and its a safety risk.Please can the contractor use the management keys to get access when they want. Thanks","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 12:12 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 10:34 (travis)<\/b>Attended and carried out temporary repairs to window,This window is totally rotten at the lower sides and bottom and I would suggest it now needs replacing.The window is now locked shut for security.<\/p>

09\/09\/2022 11:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54186","activity_ticket_id":"51722","ticket_reference":"HDT52803","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"vent to be looked at to see if it can be moved","ticket_address_1":"7 Little Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Little Portland Street ","cs_id":"2180","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7JD","ticket_client_site":"2180","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/22","activity_end":"2022-09-08 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63565","activity_notes":"vent to be looked at to see if it can be movedright hand side of the main door into 40 GPS thank you.","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2022 12:22 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54187","activity_ticket_id":"51723","ticket_reference":"HDT52804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Lilian on site to give access ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/22","activity_end":"2022-09-08 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63566","activity_notes":"List of works - Lilian on site to give access 8No window restrictors (4No to be replaced and 4No Lilian has)To check all blinds Cooker hood bulb out ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 14:03 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 16:43 (travis)<\/b>List of works,Flooring repairs,Extractor lamps,Window restrictors,Blinds inspection.<\/p>

09\/09\/2022 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54188","activity_ticket_id":"51712","ticket_reference":"HDT52793","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/22","activity_end":"2022-09-08 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63567","activity_notes":"CAN YOU HELP WITH IAIN TOMORROW MORNING We do have some minor in house job to do:- Attach to the wall some pictures- Attach to the wall a Neon- Put back in place some wooden panel that fell off- Fix the hinge of the walk in fridge door- Check other neon- Get a few quotes for other differents jobsPlease let me know when someone can come over. ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:16 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 15:06 (travis)<\/b>List of works.<\/p>

12\/09\/2022 07:06 (iain)<\/b>List of works.<\/p>

12\/09\/2022 07:06 (iain)<\/b>List of works.<\/p>

21\/09\/2022 16:03 (roy)<\/b>Cleared blocked toilet.A bit of back fill and pipes may need jetting.This toilet takes more than 10 minutes to fill and I believe is the reason for the blockage.To carry out any cistern repairs then a sucker is required to remove the thick glass shelf.It is too thick to lift otherwise <\/p>

07\/12\/2022 05:52 (alan)<\/b>Connect up new sign on ground floor by staircase Advice that the sign that is not working they would need to go back to the company they got to make it and order parts that are neededThis was completed in September sorry must have missed updating it <\/p>

07\/12\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54189","activity_ticket_id":"51724","ticket_reference":"HDT52805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock on the electric cupboard needs to be replaced ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/22","activity_end":"2022-09-08 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63568","activity_notes":"lock on the electric cupboard needs to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 14:21 (System)<\/b>Ticket Created<\/p>

08\/09\/2022 16:19 (travis)<\/b>Repair lock on meter room door.<\/p>

09\/09\/2022 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54190","activity_ticket_id":"51725","ticket_reference":"HDT52806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hi Dean, Flat 2.2 doesn't need to redecorate but.....new tenant requested. Therefore, a coat of paint where necessary. No need to quote.","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/09\/22","activity_end":"2022-09-08 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63569","activity_notes":"Hi Dean, Flat 2.2 doesn't need to redecorate but.....new tenant requested. Therefore, a coat of paint where necessary. No need to quote.","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 14:41 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 16:18 (dean)<\/b>Done 440.00<\/p>

21\/09\/2022 16:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54191","activity_ticket_id":"51726","ticket_reference":"HDT52807","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15176 - Replacement thermostat and flow cartridge ","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63570","activity_notes":"Replacement thermostat and flow cartridge booked for 21st at 8am ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2022 09:51 (sandra)<\/b>booked for Tuesday 8 - 10am<\/p>

21\/09\/2022 21:15 (michaelk)<\/b>Attended site to carry out quoted work and leave fully operational. 4hrs labour plus parts <\/p>

22\/09\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54192","activity_ticket_id":"51727","ticket_reference":"HDT52808","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Fix the locks on the planters ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2-4 Mercer Walk ","cs_id":"1602","cs_address_2":"Covent Garden ","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"1602","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/22","activity_end":"2022-09-08 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63571","activity_notes":"Fix the locks on the planters to fix the latches on the planters outside masons bab ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 15:46 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 13:23 (jane)<\/b>Heavy Duty Castor wheels on order <\/p>

18\/10\/2022 11:42 (travis)<\/b>Replacement of all broken wheels on planters.<\/p>

18\/10\/2022 12:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54193","activity_ticket_id":"51728","ticket_reference":"HDT52809","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/15172 - to check boiler is functioning properly","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/22","activity_end":"2022-09-09 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63572","activity_notes":"to check boiler is functioning properlyTuesday after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 20:07 (michaelk)<\/b>Attended site to check the function of the heating system following summer shutdown. All plant was functioning correctly and the heat was circulating through all floors. Note oil tank level was at 30%.2hrs labour 95<\/p>

21\/09\/2022 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54194","activity_ticket_id":"51730","ticket_reference":"HDT52811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To run through list of works with Lilian for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/22","activity_end":"2022-09-09 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63573","activity_notes":"To run through list of works with Lilian for today ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:39 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 16:11 (travis)<\/b>List of works <\/p>

12\/09\/2022 15:44 (travis)<\/b>List of works.<\/p>

13\/09\/2022 07:17 (iain)<\/b>List of works.<\/p>

13\/09\/2022 11:00 (jane)<\/b>Blinds on order, 14 days lead-time Lilian would like the invoice split, one for bedroom blinds an other invoice for remainder of blinds <\/p>

13\/09\/2022 11:53 (sandra)<\/b>cooker hood lense ordered <\/p>

15\/09\/2022 08:11 (travis)<\/b>Collection and installment of kitchen oven extractor light lens.<\/p>

22\/09\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2022 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2022 13:34 (jane)<\/b>Fitting blinds on Thursday 20th October with Roy <\/p>

20\/10\/2022 11:51 (travis)<\/b>Fitted X5 double blinds in all rooms.<\/p>

20\/10\/2022 12:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54195","activity_ticket_id":"51729","ticket_reference":"HDT52810","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Service to boiler ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/22","activity_end":"2022-11-15 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63574","activity_notes":"Service to boiler THIS NEEDS TO BE BOOKED IN FOR NOVEMBER NEARER THE TIME ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:31 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>

27\/09\/2022 06:44 (michaelk)<\/b>Attended site to run up heating as requested by Jack, left all areas operational. 2hrs labour 95<\/p>

27\/09\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54196","activity_ticket_id":"51731","ticket_reference":"HDT52812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15177 - Replacement free standing electric oven ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/09\/22","activity_end":"2022-09-09 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63575","activity_notes":"Replacement free standing electric oven OPTION ONE - BEKO12 - 2PM PLEASE COLLECT KEYS AND THEY WILL CALL ME FIRST ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2022 16:24 (sandra)<\/b>Could we book a visit for Thursday, 22\/09, between 12pm and 5pm to have the new cooker installed? <\/p>

27\/09\/2022 12:11 (roy)<\/b>Give access for Repair Aid.Replace oven<\/p>

27\/09\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54197","activity_ticket_id":"51732","ticket_reference":"HDT52813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into common parts and from skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/09\/22","activity_end":"2022-09-09 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63576","activity_notes":"leak into common parts and from skylight This has been booked for Tuesday Flat 4 You can use management keysFlat 6 Tenant should be in; bring management keys just in case","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:55 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 12:06 (travis)<\/b>Sourcing X2 different leaks.<\/p>

14\/09\/2022 09:28 (sandra)<\/b>We have attended again yesterday. These are two different leaks. One coming from the skylight\/common parts we have water tested and we cannot find anywhere where it is coming through.The next stage is to open up a piece of the ceiling that is damaged to see if any pipework is running through and leaking. We have booked this for tomorrow when we have two engineers available to investigate.The other is definitely, coming from the shower tray as since he hasnt had a shower it has stopped although we water tested yesterday so there may be some water come through. We can hear it dripping on the ceiling below when you run the shower. This will need the shower tray to come out but I am first going to send in another engineer tomorrow at the same time to see if there is any other way we can resolve this problem.<\/p>

14\/09\/2022 09:37 (iain)<\/b>Leaks.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Leak.<\/p>

20\/09\/2022 19:51 (michaelk)<\/b>Attended site to remove the shower doors, tray and to investigate the cause of the leak into the flat below. We have found one leak around the shower trap and another leak in the wall, this is joining the soil stack into the cast iron downpipe. All pictures have been forwarded to the office with a report. Note the area is very wet and requires a dehumidifier, which riy is going to supply. 8hrs labour 365<\/p>

27\/09\/2022 07:14 (michaelk)<\/b>Attended site to cut out soil pipes and fittings inside bathroom wall. Replaced all fittings and pipes and reconnected all drainage feeding other areas. Tested all pipework for leaks and left bathroom area to dry out with humidifier. 5hrs labour plus materials.<\/p>

29\/09\/2022 10:16 (sandra)<\/b>Lee has today put the shower tray back into position on a bed of bonding, as previously installed due to the uneven surface.Travis or Ian are now clear to re-tile so that the enclosure can be finished. Could the job be re-opened also so that I can update,<\/p>

06\/10\/2022 12:30 (travis)<\/b>Shower tiling works.<\/p>

08\/11\/2022 20:51 (michaelk)<\/b>Attended site to inspect the roof in two areas where leaks have been indetified. Sealed lead work in affected areas, will monitor situation. 2hrs labour 95<\/p>

09\/11\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2023 14:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2023 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54198","activity_ticket_id":"51733","ticket_reference":"HDT52814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dryer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/09\/22","activity_end":"2022-09-09 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63577","activity_notes":"My dryer is also no longer getting hot and therefore does not work. Can someone please take a look at this as well?","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2022 10:04 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 10:42 (sandra)<\/b>TUESDAY 13TH13th between 8 12 pm.<\/p>

14\/09\/2022 09:37 (iain)<\/b>Access for Repairaid.<\/p>

22\/09\/2022 10:50 (sandra)<\/b>(Ticket Closed)<\/p>

22\/09\/2022 16:24 (jane)<\/b>Dryer Repair - Cut-off sensor reset<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54199","activity_ticket_id":"51734","ticket_reference":"HDT52815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush ","ticket_address_1":"2nd Floor ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"2181","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2181","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/09\/22","activity_end":"2022-09-09 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63578","activity_notes":"Hi please can you send someone today if possible because we cannot flush the toilet Toilet, the handle has worked looseAnd come off, we have put it back on but it will not flush. The toilet is on 2nd floor at 6 Gerrard Street, W1D 5PG.The contractor can use management keys to access at anytime.","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 10:14 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 07:08 (iain)<\/b>Supply and fit new toilet flush handle.<\/p>

12\/09\/2022 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54200","activity_ticket_id":"51735","ticket_reference":"HDT52816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler fault E67","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/22","activity_end":"2022-09-09 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63579","activity_notes":"IGNORE ITS A DUPLICATE ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2022 11:31 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 11:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54201","activity_ticket_id":"51736","ticket_reference":"HDT52817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower head ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/09\/22","activity_end":"2022-09-09 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63580","activity_notes":"shower head Description: I have recently bought a new shower head for my bathroom, but I am unable to uninstall the current one. Can someone please come help me to so do and install the new one? ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 11:34 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 07:18 (iain)<\/b>Replaced shower head and hose supplied by tennant.<\/p>

13\/09\/2022 11:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54202","activity_ticket_id":"51717","ticket_reference":"HDT52798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric window openers have their mountings coming loose ","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1247","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1247","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/22","activity_end":"2022-09-09 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63581","activity_notes":"after 11am on Thursday Electric window openers have their mountings coming loose : Residents have noticed that the electric window openers have their mountings coming loose and they are damaging the window reveal. They are highly concerned that eventually they will fail and will cause severe damage to the windows","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2022 09:32 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 11:08 (sandra)<\/b>thursday 11 am<\/p>

15\/09\/2022 12:27 (travis)<\/b>Auto window mechanisms works.<\/p>

15\/09\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54203","activity_ticket_id":"51688","ticket_reference":"HDT52769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is leaking ","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/22","activity_end":"2022-09-09 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63582","activity_notes":"washing machine is leaking Keys for access, RepairAid will be there in half an hour ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2022 15:04 (System)<\/b>Ticket Created<\/p>

06\/09\/2022 12:19 (sandra)<\/b>We will be able to send an engineer on Friday, 09\/09 in the afternoon 12-6pm.<\/p>

09\/09\/2022 15:07 (travis)<\/b>Repair aid access.<\/p>

13\/09\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54204","activity_ticket_id":"51738","ticket_reference":"HDT52819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement window restrictors with keys on 1st and 2nd floor ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1805","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1805","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/22","activity_end":"2022-09-09 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63583","activity_notes":"replacement window restrictors with keys on 1st and 2nd floor ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 14:02 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 09:58 (travis)<\/b>X6 windows in common area,fitted with restrictors.<\/p>

13\/09\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54205","activity_ticket_id":"51712","ticket_reference":"HDT52793","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/22","activity_end":"2022-09-09 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63584","activity_notes":"a neon sign that isnt working and another one that needs to be wired up WEDNESDAY AM IF POSSIBLE ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:16 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 15:06 (travis)<\/b>List of works.<\/p>

12\/09\/2022 07:06 (iain)<\/b>List of works.<\/p>

12\/09\/2022 07:06 (iain)<\/b>List of works.<\/p>

21\/09\/2022 16:03 (roy)<\/b>Cleared blocked toilet.A bit of back fill and pipes may need jetting.This toilet takes more than 10 minutes to fill and I believe is the reason for the blockage.To carry out any cistern repairs then a sucker is required to remove the thick glass shelf.It is too thick to lift otherwise <\/p>

07\/12\/2022 05:52 (alan)<\/b>Connect up new sign on ground floor by staircase Advice that the sign that is not working they would need to go back to the company they got to make it and order parts that are neededThis was completed in September sorry must have missed updating it <\/p>

07\/12\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54206","activity_ticket_id":"51739","ticket_reference":"HDT52820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"First Floor Flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/09\/22","activity_end":"2022-09-09 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63585","activity_notes":"washing machine not working keys for repairaid 14th 12 - 4pm ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2022 14:46 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 14:17 (sandra)<\/b>Appliance engineer has inspected and the washing machine needs a new pump which has been ordered, the machine cannot be used until the pump has been replaced.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Access for Repairaid.<\/p>

06\/10\/2022 11:37 (sandra)<\/b>Would it be possible to send our engineer back on Monday, between 12pm and 6pm? We also have a pending washer-dryer repair at First Floor Flat, 9 Wardour Street, W1D 6PF, which again can be booked in for Monday. <\/p>

10\/10\/2022 13:14 (roy)<\/b>Give access for repair aid and wait till finished<\/p>

10\/10\/2022 13:14 (roy)<\/b>Give access for repair aid and wait till finished<\/p>

13\/10\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54207","activity_ticket_id":"51601","ticket_reference":"HDT52682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a leak from the window in the living room. There is a crack between the window and wall as well. ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/22","activity_end":"2022-09-09 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63586","activity_notes":"leaking again ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2022 14:51 (System)<\/b>Ticket Created<\/p>

23\/08\/2022 11:46 (travis)<\/b>Seal around window with caulk,Decoration required.<\/p>

12\/09\/2022 10:54 (sandra)<\/b>returned but leak is coming from roof and no access to roof without cherry picker. have emailed lilian to see if there is any access to roof <\/p>

07\/10\/2022 15:14 (travis)<\/b>External gully and outlet blocked, access from 3.03 above,Gully now cleared.<\/p>

07\/10\/2022 15:47 (sandra)<\/b>(Ticket Closed)<\/p>

16\/12\/2022 13:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54208","activity_ticket_id":"51741","ticket_reference":"HDT52822","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"MDR\/JH\/15178 - Automated Gate System Remedial Works ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/09\/22","activity_end":"2022-09-09 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63587","activity_notes":"Automated Gate System Remedial Works ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2022 15:17 (jane)<\/b>Paid 50% Deposit - 312.50 plus VAT Equipment ordered, waiting on a date <\/p>

20\/10\/2022 11:59 (jane)<\/b>Chased Premier Gates, hoping to attend tomorrow or early next week, will confirm <\/p>

01\/11\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54209","activity_ticket_id":"51740","ticket_reference":"HDT52821","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"to investigate whether the water damaged area is an old leak or a current one.","ticket_address_1":"Flat C","ticket_address_2":"31 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat C","cs_id":"2183","cs_address_2":"31 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"2183","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/09\/22","activity_end":"2022-09-12 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63588","activity_notes":"to investigate whether the water damaged area is an old leak or a current one.need photos Monday at 8am ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 14:59 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 07:15 (iain)<\/b>Investigate leak.<\/p>

16\/09\/2022 13:04 (iain)<\/b>Investigate leak.<\/p>

16\/09\/2022 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54210","activity_ticket_id":"51737","ticket_reference":"HDT52818","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"clear the gutters and gulley's ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/09\/22","activity_end":"2022-09-16 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63589","activity_notes":"clear the gutters and gulley's #FRIDAY 16TH AT 9AM FLAT C F AND G GUTTERS CAN YOU DO FLAT F FIRST Can you advise when you can attend to clear the gutters and gulleys at the above please as access will need to be arranged for the top floor flat and Flat E ? If you can let me know asap!","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 12:33 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 13:04 (iain)<\/b>Clean gutters and gulleys.<\/p>

16\/09\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54211","activity_ticket_id":"51742","ticket_reference":"HDT52823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 ","cs_id":"2184","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2184","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63590","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 09:38 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 15:23 (sandra)<\/b>(Ticket Closed)<\/p>

15\/09\/2022 18:16 (michaelk)<\/b>Attended site to investigate no hot water fault. Traced problem to the aav which has been quoted. 1hr labour 50<\/p>

05\/10\/2022 10:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54212","activity_ticket_id":"51744","ticket_reference":"HDT52825","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"roof tiles need replacing due to leak","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/22","activity_end":"2022-09-12 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63591","activity_notes":"Becoming urgent roof tiles need replacing due to leakThey will need to look at this first to work out access to the area. Please arrange access to the roof via Randall.","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 09:55 (System)<\/b>Ticket Created<\/p>

25\/10\/2022 15:24 (travis)<\/b>Roof works, slating.<\/p>

25\/10\/2022 15:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54213","activity_ticket_id":"51745","ticket_reference":"HDT52826","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Clear rubbish from plantroom ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/22","activity_end":"2022-09-12 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63592","activity_notes":"Clear rubbish from plantroom clear rubbish from plant room in the basementIt is old lights","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 09:57 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 16:02 (travis)<\/b>Rubbish removal\/disposal.<\/p>

14\/09\/2022 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54214","activity_ticket_id":"51732","ticket_reference":"HDT52813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into common parts and from skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63593","activity_notes":"leak into common parts and from skylight Booked for Tuesday with Iain ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:55 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 12:06 (travis)<\/b>Sourcing X2 different leaks.<\/p>

14\/09\/2022 09:28 (sandra)<\/b>We have attended again yesterday. These are two different leaks. One coming from the skylight\/common parts we have water tested and we cannot find anywhere where it is coming through.The next stage is to open up a piece of the ceiling that is damaged to see if any pipework is running through and leaking. We have booked this for tomorrow when we have two engineers available to investigate.The other is definitely, coming from the shower tray as since he hasnt had a shower it has stopped although we water tested yesterday so there may be some water come through. We can hear it dripping on the ceiling below when you run the shower. This will need the shower tray to come out but I am first going to send in another engineer tomorrow at the same time to see if there is any other way we can resolve this problem.<\/p>

14\/09\/2022 09:37 (iain)<\/b>Leaks.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Leak.<\/p>

20\/09\/2022 19:51 (michaelk)<\/b>Attended site to remove the shower doors, tray and to investigate the cause of the leak into the flat below. We have found one leak around the shower trap and another leak in the wall, this is joining the soil stack into the cast iron downpipe. All pictures have been forwarded to the office with a report. Note the area is very wet and requires a dehumidifier, which riy is going to supply. 8hrs labour 365<\/p>

27\/09\/2022 07:14 (michaelk)<\/b>Attended site to cut out soil pipes and fittings inside bathroom wall. Replaced all fittings and pipes and reconnected all drainage feeding other areas. Tested all pipework for leaks and left bathroom area to dry out with humidifier. 5hrs labour plus materials.<\/p>

29\/09\/2022 10:16 (sandra)<\/b>Lee has today put the shower tray back into position on a bed of bonding, as previously installed due to the uneven surface.Travis or Ian are now clear to re-tile so that the enclosure can be finished. Could the job be re-opened also so that I can update,<\/p>

06\/10\/2022 12:30 (travis)<\/b>Shower tiling works.<\/p>

08\/11\/2022 20:51 (michaelk)<\/b>Attended site to inspect the roof in two areas where leaks have been indetified. Sealed lead work in affected areas, will monitor situation. 2hrs labour 95<\/p>

09\/11\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2023 14:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2023 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54215","activity_ticket_id":"51746","ticket_reference":"HDT52827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak into Flat 6","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63594","activity_notes":"emergency call out - leak into Flat 6","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2022 10:12 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54216","activity_ticket_id":"51747","ticket_reference":"HDT52828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check lighting after leak in Flat 6","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/22","activity_end":"2022-09-12 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63595","activity_notes":"to check lighting after leak in Flat 6with keys this was a call out from Roy. smell of burning on the electrics ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 14:40 (alan)<\/b>Test thought electrical following leak Replace faulty switch and smoke alarm in main room both damaged by water leak Test and leave all working <\/p>

12\/09\/2022 15:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54217","activity_ticket_id":"51567","ticket_reference":"HDT52648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our housekeeper reported that the left-side living room window at the above flat cannot be open. Can someone check?","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/09\/22","activity_end":"2022-09-12 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63596","activity_notes":"catch on window needs repair\/replace ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2022 15:09 (System)<\/b>Ticket Created<\/p>

17\/08\/2022 15:43 (iain)<\/b>Window.<\/p>

17\/08\/2022 15:44 (iain)<\/b>R and B required.<\/p>

18\/08\/2022 09:35 (jane)<\/b>Requested access for 25th August <\/p>

30\/08\/2022 14:49 (jane)<\/b>Waiting on Pellering Group to confirm a convenient date <\/p>

02\/09\/2022 16:34 (jane)<\/b>Requested access for Monday 12th September <\/p>

13\/09\/2022 07:16 (iain)<\/b>Broken sash lock.<\/p>

13\/09\/2022 07:16 (iain)<\/b>Sash lock on order.<\/p>

16\/09\/2022 13:07 (iain)<\/b>Replaced sash lock.<\/p>

16\/09\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>

23\/09\/2022 13:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/09\/2022 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54218","activity_ticket_id":"51730","ticket_reference":"HDT52811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To run through list of works with Lilian for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/09\/22","activity_end":"2022-09-12 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63597","activity_notes":"To run through list of works with Lilian for today 2x Quotes on 5 Roller Blinds (similar to 8A Gerrard) and blackout blinds. (not too costly & easy to get hold of) Bedrooms blinds are priority1x 1100mm x 2100mm2x 660mm x 2100mm1x 1160 x 1900mm (Bedroom)1x 1220mm x 2100mm (Bedroom)-Remove all existing blinds-Clean glass hob -replace missing cover to hob lights-Install Bathroom windows restrictor\/clean moldy bathroom windows-Resilicon around shower, reinstate shower handle...etc-Replace toilet flush","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:39 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 16:11 (travis)<\/b>List of works <\/p>

12\/09\/2022 15:44 (travis)<\/b>List of works.<\/p>

13\/09\/2022 07:17 (iain)<\/b>List of works.<\/p>

13\/09\/2022 11:00 (jane)<\/b>Blinds on order, 14 days lead-time Lilian would like the invoice split, one for bedroom blinds an other invoice for remainder of blinds <\/p>

13\/09\/2022 11:53 (sandra)<\/b>cooker hood lense ordered <\/p>

15\/09\/2022 08:11 (travis)<\/b>Collection and installment of kitchen oven extractor light lens.<\/p>

22\/09\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2022 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2022 13:34 (jane)<\/b>Fitting blinds on Thursday 20th October with Roy <\/p>

20\/10\/2022 11:51 (travis)<\/b>Fitted X5 double blinds in all rooms.<\/p>

20\/10\/2022 12:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54219","activity_ticket_id":"51748","ticket_reference":"HDT52829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63598","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 12:25 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 18:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/09\/2022 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54220","activity_ticket_id":"51749","ticket_reference":"HDT52830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace a damaged socket in cleaners cupboard ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/22","activity_end":"2022-09-12 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63599","activity_notes":"replace a damaged socket in cleaners cupboard ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 12:54 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 14:42 (alan)<\/b>Replace damaged socket in cleaners cupboard <\/p>

12\/09\/2022 15:27 (sandra)<\/b>(Ticket Closed)<\/p>

13\/09\/2022 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/09\/2022 09:16 (sandra)<\/b>Morning Alan, the socket blown again this morning. It's the faulty Jet wash machine.Please replace sockets and are you able to check on the machine? Otherwise Sandra will have to arrange for Clean Machine<\/p>

13\/09\/2022 15:48 (alan)<\/b>Return to site and replace socket that was damaged again due to faulty jet washer<\/p>

14\/09\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54221","activity_ticket_id":"51750","ticket_reference":"HDT52831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our guests have reported that a window in apartment 2 at Gerrard Place is not functional, it is stuck and does not open","ticket_address_1":"Flat 2","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/09\/22","activity_end":"2022-09-12 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63600","activity_notes":"Our guests have reported that a window in apartment 2 at Gerrard Place is not functional, it is stuck and does not openHi Sandra, can you please arrange for engineer to check on the windows.Our guests have reported that a window in apartment 2 at Gerrard Place is not functional, it is stuck and does not open","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 12:58 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 07:18 (iain)<\/b>Ease and adjust secondary glazing.<\/p>

13\/09\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54222","activity_ticket_id":"51752","ticket_reference":"HDT52833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler losing pressure ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63601","activity_notes":"boiler losing pressure ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 14:41 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 15:21 (sandra)<\/b>PART ORDERED RETURNING ASAP THURSDAY\/FRIDAY <\/p>

12\/09\/2022 15:21 (sandra)<\/b>IMMERSION TURNED ON <\/p>

15\/09\/2022 18:10 (michaelk)<\/b>Attendeds site to investigate boiler failure. Traced the problem to the ignition lead and cap which has been ordered. I have switched the cylinder over to immersion control awaiting parts. 1hr labour 50<\/p>

20\/09\/2022 20:02 (michaelk)<\/b>Attended site to replace faulty ignition lead which was causing an ignition problem.Left fully operational 2hrs labour plus part,total 140.70ex vat<\/p>

21\/09\/2022 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54223","activity_ticket_id":"51753","ticket_reference":"HDT52834","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked drain ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/09\/22","activity_end":"2022-09-12 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63602","activity_notes":"blocked drain - remember to take the drain machine and the porter will give acccessTUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 14:56 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 09:55 (iain)<\/b>Unblocked drain.<\/p>

13\/09\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54224","activity_ticket_id":"51743","ticket_reference":"HDT52824","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no hot water in the shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/22","activity_end":"2022-09-12 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63603","activity_notes":"no hot water in the shower ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 09:51 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 15:22 (sandra)<\/b>NEW PRESSURE GAUGE TO BE QUOTED FOR <\/p>

15\/09\/2022 18:12 (michaelk)<\/b>Attended site to investigate no hot water. Found the boiler out on low pressure, however filling the boiler was made difficult by the pressure gauge not working. Also when running the boiler I couldn't test the expansion. Part has been quoted. 1hr labour 50.<\/p>

16\/09\/2022 12:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54225","activity_ticket_id":"51751","ticket_reference":"HDT52832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window is broken","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"12\/09\/22","activity_end":"2022-09-12 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63604","activity_notes":"window is broken","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2022 13:07 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2022 15:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/10\/2022 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54226","activity_ticket_id":"51754","ticket_reference":"HDT52835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"jet wash not working ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/22","activity_end":"2022-09-13 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63605","activity_notes":"jet wash not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 09:16 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 15:50 (alan)<\/b>Replaced faulty plug on jet washer <\/p>

14\/09\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54227","activity_ticket_id":"51749","ticket_reference":"HDT52830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace a damaged socket in cleaners cupboard ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/22","activity_end":"2022-09-13 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63606","activity_notes":"replace a damaged socket in cleaners cupboard ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2022 12:54 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 14:42 (alan)<\/b>Replace damaged socket in cleaners cupboard <\/p>

12\/09\/2022 15:27 (sandra)<\/b>(Ticket Closed)<\/p>

13\/09\/2022 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/09\/2022 09:16 (sandra)<\/b>Morning Alan, the socket blown again this morning. It's the faulty Jet wash machine.Please replace sockets and are you able to check on the machine? Otherwise Sandra will have to arrange for Clean Machine<\/p>

13\/09\/2022 15:48 (alan)<\/b>Return to site and replace socket that was damaged again due to faulty jet washer<\/p>

14\/09\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54228","activity_ticket_id":"51676","ticket_reference":"HDT52757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/09\/22","activity_end":"2022-09-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63607","activity_notes":"to attend on Thursday with keys to remove hatch and put in another one that works with Michael Keenan","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2022 16:14 (System)<\/b>Ticket Created<\/p>

01\/09\/2022 19:34 (roy)<\/b>Leak into flat 2.Completely different leak that leaked into flat 1. Leak from flush pipe in ensuite.Michael to replace<\/p>

08\/09\/2022 14:08 (sandra)<\/b>emailed twice for access <\/p>

13\/09\/2022 14:25 (sandra)<\/b>booked for Thursday to investigate through hatch <\/p>

15\/09\/2022 10:31 (travis)<\/b>Inspection hatch works,Access for plumber.<\/p>

20\/09\/2022 19:59 (michaelk)<\/b>Attended site to carry out toilet repair following the access panel removal. I have rebuilt the cistern and changed all components, however I couldn't source a replacement cradle. The cradle has had to be ordered and will be fitted asap. 3hrs labour plus parts, total 292.80 ex vat.<\/p>

27\/09\/2022 07:18 (michaelk)<\/b>Attended site to replace cistern cradle due to slight let-by which couldn't be sealed. Completed work and left toilet in full working order. 2hrs labour plus part, total 135 ex vat.<\/p>

20\/10\/2022 12:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54229","activity_ticket_id":"51755","ticket_reference":"HDT52836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please replace the broken shoot bolt at Razer Central Cross please?","ticket_address_1":"Unit 7 ","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 7 ","cs_id":"2185","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"2185","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/22","activity_end":"2022-09-13 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63608","activity_notes":"Can we please replace the broken shoot bolt at Razer Central Cross please?","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 09:34 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 09:35 (iain)<\/b>On order.<\/p>

16\/09\/2022 13:11 (iain)<\/b>Replaced flush bolt<\/p>

16\/09\/2022 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54230","activity_ticket_id":"51756","ticket_reference":"HDT52837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15173 - Re-glazing ","ticket_address_1":"Unit 3, House of Spells ","ticket_address_2":"Central Cross ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Unit 3","cs_id":"2174","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"2174","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"13\/09\/22","activity_end":"2022-09-13 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63609","activity_notes":"Works required Supply and install 1no 875 x 2920mm 9.5mm clear toughened laminated AP door, made up of 4mm toughened and 1.5mm laminated bonded together with 2 holes for handles2 men required to install","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2022 10:02 (jane)<\/b>Attending on Monday 10th October at 9am <\/p>

10\/10\/2022 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54231","activity_ticket_id":"51757","ticket_reference":"HDT52838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water after turning on boiler ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/22","activity_end":"2022-09-13 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63610","activity_notes":"no hot water after turning on boiler TENANT IS OUT UNTIL 2PM PLEASE COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 10:01 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 18:08 (roy)<\/b>Unable to get boiler up and running. I think its either the gas valve or fan.Had boiler running for 5 seconds.Found valve underneath and sure it was off but Michael to visit<\/p>

14\/09\/2022 09:08 (sandra)<\/b>booked for Thursday <\/p>

14\/09\/2022 09:08 (sandra)<\/b>keys<\/p>

20\/09\/2022 19:55 (michaelk)<\/b>Attended site to investigate boiler failure, which was traced to the pump. A report has been forwarded, due to this problem reoccurring. 2hrs labour 95<\/p>

21\/09\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54232","activity_ticket_id":"51758","ticket_reference":"HDT52839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet not flushing ","ticket_address_1":"Flat 10","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1345","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1345","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/22","activity_end":"2022-09-13 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63611","activity_notes":"toilet not flushing CAN YOU ORDER THIS PART TO FIT THURSDAY PLEASE ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 10:04 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 14:29 (roy)<\/b>Remove and replace bottom fed ball valveRemove and replace silicone on worktop<\/p>

15\/09\/2022 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54233","activity_ticket_id":"51760","ticket_reference":"HDT52841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bollard has been knocked ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/09\/22","activity_end":"2022-09-13 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63612","activity_notes":"- bollard has been knocked out of the ground by a vehicle.- The edging of a corner, is coming off the screws are loose inside the building, service corridor.","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 12:02 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 09:36 (iain)<\/b>Refit stainless steel edging.<\/p>

30\/09\/2022 11:22 (travis)<\/b>Refix car park bollard.<\/p>

30\/09\/2022 12:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54234","activity_ticket_id":"51733","ticket_reference":"HDT52814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dryer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1206","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1206","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/22","activity_end":"2022-09-13 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63613","activity_notes":"My dryer is also no longer getting hot and therefore does not work. Can someone please take a look at this as well?","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 10:04 (System)<\/b>Ticket Created<\/p>

12\/09\/2022 10:42 (sandra)<\/b>TUESDAY 13TH13th between 8 12 pm.<\/p>

14\/09\/2022 09:37 (iain)<\/b>Access for Repairaid.<\/p>

22\/09\/2022 10:50 (sandra)<\/b>(Ticket Closed)<\/p>

22\/09\/2022 16:24 (jane)<\/b>Dryer Repair - Cut-off sensor reset<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54235","activity_ticket_id":"51761","ticket_reference":"HDT52842","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"to fit a mirror on wall on Friday 16th after 1pm ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/09\/22","activity_end":"2022-09-16 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63614","activity_notes":"to fit a mirror on wall on Friday 16th after 1pm The mirror is 20 inches in width and 55 inches in length so it will only be a one-man job. ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 12:55 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 15:18 (iain)<\/b>Hang mirror.<\/p>

16\/09\/2022 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54236","activity_ticket_id":"51759","ticket_reference":"HDT52840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hob is not working ","ticket_address_1":"Flat 2 ","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/22","activity_end":"2022-09-13 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63615","activity_notes":"hob is not working Tenant from flat 2 has advised that their Fob has completely stopped working, boiling water and just cut off, no longer will turn - oven is still working just not the hob. ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 10:28 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 15:52 (alan)<\/b>Repair loose connection on switch for hob and leave working <\/p>

14\/09\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54237","activity_ticket_id":"51762","ticket_reference":"HDT52843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15179 - Redecoration and new fan ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/22","activity_end":"2022-09-13 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63616","activity_notes":"Redecoration and new fan use keys to access any day this week ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 15:44 (dean)<\/b>Done 420.00<\/p>

16\/12\/2022 15:54 (sandra)<\/b>emailed for access for Monday <\/p>

19\/12\/2022 10:39 (sandra)<\/b>Emailed for access again. any day before 23rd awaiting reply <\/p>

20\/12\/2022 11:32 (sandra)<\/b>with keys any day up til 23rd <\/p>

20\/12\/2022 11:56 (alan)<\/b>Replace bathroom extractor fan<\/p>

20\/12\/2022 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54238","activity_ticket_id":"51762","ticket_reference":"HDT52843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15179 - Redecoration and new fan ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/09\/22","activity_end":"2022-09-26 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63617","activity_notes":"Redecoration and new fan CAN THIS BE SCHEDULED FOR 26TH SEPTEMBER AS PROPERTY WILL BE VACANT ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 15:44 (dean)<\/b>Done 420.00<\/p>

16\/12\/2022 15:54 (sandra)<\/b>emailed for access for Monday <\/p>

19\/12\/2022 10:39 (sandra)<\/b>Emailed for access again. any day before 23rd awaiting reply <\/p>

20\/12\/2022 11:32 (sandra)<\/b>with keys any day up til 23rd <\/p>

20\/12\/2022 11:56 (alan)<\/b>Replace bathroom extractor fan<\/p>

20\/12\/2022 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54239","activity_ticket_id":"51757","ticket_reference":"HDT52838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water after turning on boiler ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/22","activity_end":"2022-09-13 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63618","activity_notes":"speak to Roy. boiler not working - with keys thursday ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 10:01 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 18:08 (roy)<\/b>Unable to get boiler up and running. I think its either the gas valve or fan.Had boiler running for 5 seconds.Found valve underneath and sure it was off but Michael to visit<\/p>

14\/09\/2022 09:08 (sandra)<\/b>booked for Thursday <\/p>

14\/09\/2022 09:08 (sandra)<\/b>keys<\/p>

20\/09\/2022 19:55 (michaelk)<\/b>Attended site to investigate boiler failure, which was traced to the pump. A report has been forwarded, due to this problem reoccurring. 2hrs labour 95<\/p>

21\/09\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54240","activity_ticket_id":"51763","ticket_reference":"HDT52844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check everything is isolated ","ticket_address_1":"Unit 7","ticket_address_2":"Dansey Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Dansey Place ","cs_id":"2186","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"2186","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/22","activity_end":"2022-09-13 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63619","activity_notes":"ANY CHANCE OF GETTING TO THIS ONE TODAY Hi Sandra\/Jane, can you please arrange for the below: We have taken this unit back and keys are with me. Reddan to check that everything is isolated in the unit. There is now elec, water or gas supply to the unit so Danny has just isolated the lighting etc from his supply.","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 14:34 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 06:15 (alan)<\/b>Please note there is no water gas or electrical in this unit <\/p>

20\/09\/2022 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54241","activity_ticket_id":"51764","ticket_reference":"HDT52845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15185 - replacement door and door lock","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/09\/22","activity_end":"2022-09-13 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63620","activity_notes":"replacement door and door lock","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2022 09:51 (jane)<\/b>For Thursday, 22\/09, between 12pm and 5pm <\/p>

21\/09\/2022 10:07 (jane)<\/b>Please collect keys for access. Thursday, 22\/09, between 12pm and 5pm <\/p>

22\/09\/2022 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54242","activity_ticket_id":"51765","ticket_reference":"HDT52846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c is making a noise ","ticket_address_1":"3rd Floor Office ","ticket_address_2":"21a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Office ","cs_id":"2187","cs_address_2":"21a Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2187","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/22","activity_end":"2022-09-13 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63621","activity_notes":"A\/c is making a noise ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 14:59 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 15:43 (jane)<\/b>Air Con Pump on order - 3 days lead-time <\/p>

13\/10\/2022 06:46 (alan)<\/b>Replace pump in AC unit to 3rd floor office <\/p>

13\/10\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54243","activity_ticket_id":"51739","ticket_reference":"HDT52820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"First Floor Flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/22","activity_end":"2022-09-13 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63622","activity_notes":"washing machine not working keys for repairaide 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 14:46 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 14:17 (sandra)<\/b>Appliance engineer has inspected and the washing machine needs a new pump which has been ordered, the machine cannot be used until the pump has been replaced.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Access for Repairaid.<\/p>

06\/10\/2022 11:37 (sandra)<\/b>Would it be possible to send our engineer back on Monday, between 12pm and 6pm? We also have a pending washer-dryer repair at First Floor Flat, 9 Wardour Street, W1D 6PF, which again can be booked in for Monday. <\/p>

10\/10\/2022 13:14 (roy)<\/b>Give access for repair aid and wait till finished<\/p>

10\/10\/2022 13:14 (roy)<\/b>Give access for repair aid and wait till finished<\/p>

13\/10\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54244","activity_ticket_id":"51766","ticket_reference":"HDT52847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2110","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2110","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/09\/22","activity_end":"2022-09-13 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63623","activity_notes":"List of works 1. Leaking pipe. I only noticed this today. As per picture below, the pipe outside, beneath my bedroom window has a hole and the water is just flowing out onto the flat roof.2. Dishwasher - I think a spring has broken in the door so it just falls open hard, rather than soft opening, so needs repairing3. The skirting board in the bedroom has come away from the wall4. The extractor fan in the bathroom is making a lot of rattling noise, which it never used to. Ive also noticed the electric shaver\/toothbrush socket is buzzing whenever things are plugged into it. This may be fine, but I just want to make sure its safe5. The door handle in bathroom pulls out when opened","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2022 16:44 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 21:10 (roy)<\/b>Need bits for external pipe.Has a karhmge hole in it and I believe it is blocked.Door handle fixedFan okElectric shaver socket okNTR Repair Aid for dishwasherSkirting needs refixing. Need glue and decorators chaulk<\/p>

15\/09\/2022 11:00 (roy)<\/b>Cut external waste pipe to remove broken section.Used snake to clear blockage.Replaced section of pipe.Tested a ok<\/p>

29\/09\/2022 12:50 (sandra)<\/b>parts for dishwasher 59.94 total 160.00 <\/p>

11\/10\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54245","activity_ticket_id":"51766","ticket_reference":"HDT52847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2110","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/22","activity_end":"2022-09-29 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63624","activity_notes":"pick up keys for repairaid. Thursday 29th 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2022 16:44 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 21:10 (roy)<\/b>Need bits for external pipe.Has a karhmge hole in it and I believe it is blocked.Door handle fixedFan okElectric shaver socket okNTR Repair Aid for dishwasherSkirting needs refixing. Need glue and decorators chaulk<\/p>

15\/09\/2022 11:00 (roy)<\/b>Cut external waste pipe to remove broken section.Used snake to clear blockage.Replaced section of pipe.Tested a ok<\/p>

29\/09\/2022 12:50 (sandra)<\/b>parts for dishwasher 59.94 total 160.00 <\/p>

11\/10\/2022 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54246","activity_ticket_id":"51767","ticket_reference":"HDT52848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handles ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/22","activity_end":"2022-09-15 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63625","activity_notes":"THURSDAY WITH KEYS - The door handle of the bedroom (one side easily detaches when opening the door);- The door handle of one of the terrace doors seems to be broken and cant be used to open the door from inside.","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2022 09:13 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 13:06 (iain)<\/b>Repairs to door handles.<\/p>

16\/09\/2022 15:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54247","activity_ticket_id":"51768","ticket_reference":"HDT52849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rubbish clearance ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/22","activity_end":"2022-09-14 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63626","activity_notes":", FYI, can you please arrange for the rubbish to be cleared.Access is from the bedroom or bathroom windows. Please check all gutters and downspouts too.Please collect keys from the security office.","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2022 09:31 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 12:08 (travis)<\/b>Cleared gully's to above property and neighbouring properties under Lillian's instruction,cleared flat roofs and disposal of rubbish.<\/p>

14\/09\/2022 12:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54248","activity_ticket_id":"51637","ticket_reference":"HDT52718","ticket_client":"1961","client_name":"August Equity","ticket_title":"Lights out in office","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/22","activity_end":"2022-09-14 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63627","activity_notes":"Lights out in officePlease can you kindly send an engineer in to change a few lights @ our office. 1 is in reception, 1 is in the gents & 2 are in the staff office. If the engineer that comes could do a walk around to check all of the lights (to avoid a second visit being required) that would be really helpful. ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2022 16:20 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 21:18 (roy)<\/b>Replaced 6 x tubes Replaced 4 x PL lamps Alan checked faulty power in office<\/p>

15\/09\/2022 07:33 (alan)<\/b>Help Roy <\/p>

15\/09\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54249","activity_ticket_id":"51769","ticket_reference":"HDT52850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - Thursday 22nd ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/22","activity_end":"2022-09-22 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63628","activity_notes":"Gas compliance testing without PAT - Thursday 22nd ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2022 11:11 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 20:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/09\/2022 12:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54250","activity_ticket_id":"51770","ticket_reference":"HDT52851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT - Thursday 22nd ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2188","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2188","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/22","activity_end":"2022-09-22 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63629","activity_notes":"Gas compliance testing without PAT - thursday 22nd ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2022 11:12 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 20:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/09\/2022 12:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54251","activity_ticket_id":"51771","ticket_reference":"HDT52852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot tap water ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/09\/22","activity_end":"2022-09-14 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63630","activity_notes":"hot tap water doesn't turn off with keys ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2022 11:40 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 17:37 (iain)<\/b>Stopped tap from running. To quote for new.<\/p>

15\/09\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54252","activity_ticket_id":"51772","ticket_reference":"HDT52853","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecorate leak stained areas","ticket_address_1":"Flat 3A","ticket_address_2":"82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3a","cs_id":"2189","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2189","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/09\/22","activity_end":"2022-09-14 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63631","activity_notes":"Redecorate leak stained areas this is now cancelled ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2022 11:54 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 14:16 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 15:39 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54253","activity_ticket_id":"51773","ticket_reference":"HDT52854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"it\u00e2\u20ac\u2122s all the magnetic fire doors in the building. I think the system just needs reset","ticket_address_1":"Flat 2A, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2a","cs_id":"1260","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1260","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/22","activity_end":"2022-09-14 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63632","activity_notes":"its all the magnetic fire doors in the building. I think the system just needs reset","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2022 16:35 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 06:14 (alan)<\/b>Repair loose connection to power to maglock on doors <\/p>

20\/09\/2022 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54254","activity_ticket_id":"51774","ticket_reference":"HDT52855","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The boiler has started short-circuiting again - so no hot water etc. again. ","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1980","cs_address_2":"22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1980","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/22","activity_end":"2022-09-14 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63633","activity_notes":"The boiler has started short-circuiting again - so no hot water etc. again. ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2022 16:38 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 18:07 (michaelk)<\/b>Attended site to investigate boiler fault. Found a water leak which had dripped onto the main pcb burning out the circuit board. A replacement has been ordered and a quote is to follow. 2hrs labour 95<\/p>

16\/09\/2022 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54255","activity_ticket_id":"51775","ticket_reference":"HDT52856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15196 - replacement AAV","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/22","activity_end":"2022-09-15 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63634","activity_notes":"replacement AAV","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 22:05 (michaelk)<\/b>Attended site to complete quoted works. 2hrs labour plus parts, total 118.58 ex vat.<\/p>

05\/10\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54256","activity_ticket_id":"51776","ticket_reference":"HDT52857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"unable to turn hot tap off","ticket_address_1":"Flat 2, 58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/09\/22","activity_end":"2022-09-15 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63635","activity_notes":"unable to turn hot tap off","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2022 11:06 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54257","activity_ticket_id":"51777","ticket_reference":"HDT52858","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"mixer tap spraying when in use ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/22","activity_end":"2022-09-23 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63636","activity_notes":"8am FRIDAY 23RD mixer tap spraying when in use Hi all, Sink mixer tap spraying out water when in Use? location 3rd floor disabled toilet, the sink next to toilet. ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2022 11:09 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 11:04 (sandra)<\/b>Friday 23rd at 8am <\/p>

27\/09\/2022 06:56 (michaelk)<\/b>Attended site to investigate tap spraying in 3rd disabled toilet. The aerator is faulty and requires changing. A quote is to be forwarded. 1hr labour 50<\/p>

27\/09\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54258","activity_ticket_id":"51778","ticket_reference":"HDT52859","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"List of lights out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/22","activity_end":"2022-09-15 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63637","activity_notes":"List of lights out 3rd Floor:1 Light Out - Langley Street Side3 Lights Out - Old Brewers Yard Side1 Light Out - Mens Toilet1 Spot Light Out - Disabled Toilet 2nd Floor:1 Light Out - Langley Street Side2 Lights Out - Old Brewers Yard Side 1 Light Out - Rear Stairwell1st Floor:2 Lights Out - Old Brewers Yard Side1 Light Out - Women's Toilet (Middle)Ground Floor:1 Spot Light Out - Women's Toilet (Middle)1 Light Out - Old Brewers Yard Side","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2022 11:22 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 06:10 (alan)<\/b>Replace blown lamps in office as per list <\/p>

20\/09\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54259","activity_ticket_id":"51779","ticket_reference":"HDT52860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher and leak under sink ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/22","activity_end":"2022-09-15 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63638","activity_notes":"dishwasher and leak under sink please see the attached and pictures below.Rusty racks need replacing.There's a small leak under the kitchen sink.Please collect keys. A new tenant is due in tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2022 11:43 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 13:10 (iain)<\/b>Replaced trap and refitted waste pipework.<\/p>

16\/09\/2022 15:00 (sandra)<\/b>(Ticket Closed)<\/p>

20\/09\/2022 11:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2022 19:47 (michaelk)<\/b>Attended site to investigate leak beneath kitchen sink. Disconnected the waste, re-aligned and assembled. Whilst on site the bedroom cupboard supports were drilled into the framework allowing the cupboard door to be left in working order. Note have spoken to lilian regarding the general condition of the entire cupboard and frame. 1hr labour 50<\/p>

21\/09\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54260","activity_ticket_id":"51781","ticket_reference":"HDT52862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fan is making a noise","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/22","activity_end":"2022-09-15 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63639","activity_notes":"fan is making a noise 11am - 3pm on Friday ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2022 15:25 (System)<\/b>Ticket Created<\/p>

23\/09\/2022 19:41 (alan)<\/b>Look at kitchen extractor hood \/ Air handling unit making noiseFault found to be casing for unit broken and extraction unit bent out of shapeUnable to repair quote for replacement<\/p>

26\/09\/2022 14:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54261","activity_ticket_id":"51784","ticket_reference":"HDT52865","ticket_client":"1311","client_name":"Mrs Lola Freeman","ticket_title":"LED light not working ","ticket_address_1":"Flat 2","ticket_address_2":"30 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1172","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1172","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/22","activity_end":"2022-09-21 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63640","activity_notes":"WEDNESDAY 8 - 10AM Can we ask for Alan Murkin who knows our apartment to attend again as we have a spotlight in the living room thats not working despite changing the bulb.Its an LED so should not need a transformer so we dont know what else can be wrong. Are you able to offer an appointment once the events in London due to the state funeral are over ? ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2022 09:14 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 10:41 (sandra)<\/b>Just to be clear its a kitchen spot that is the issue . We tried replacing the LED bulb but it still doesnt work : There are two on that switch, one works the other doesnt .The picture shows location (one on left is not working now ) <\/p>

23\/09\/2022 19:47 (alan)<\/b>Replace 2 downlighting fittings in kitchen Replace faulty dimmer module to lights in kitchen and replace faulty dimmer module to light in main room <\/p>

26\/09\/2022 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54262","activity_ticket_id":"51785","ticket_reference":"HDT52866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"It is coming through the ceiling through one of the lights, so seems quite dangerous","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/09\/22","activity_end":"2022-09-16 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63641","activity_notes":"It is coming through the ceiling through one of the lights, so seems quite dangerousThe tenant is in for access anytime before 2.45pm.LOOK AT THE LEAK AND IF THE LIGHT IS A PROBLEM CALL ROY ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2022 09:18 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 13:05 (iain)<\/b>Investigate leak. Traced to flue.<\/p>

04\/10\/2022 21:43 (michaelk)<\/b>Attended site to investigate leak from ceiling. The flue seal above the hallway was indeified as the problem along with two sections of flue that had slight corrosion. The boiler was isolated and it was arranged with the tenant to return to repair on saturday. 2hrs labour 95<\/p>

04\/10\/2022 22:00 (michaelk)<\/b>Attended site to replace flue sections in ceiling and to re-seal all other flue sections in flue run. Completed all work and left system fully operational. 7hrs labour for 2 x engineers plus materials. 933.92 ex vat.<\/p>

05\/10\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54263","activity_ticket_id":"51732","ticket_reference":"HDT52813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into common parts and from skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/22","activity_end":"2022-09-16 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63642","activity_notes":"leak into common parts and from skylight ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:55 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 12:06 (travis)<\/b>Sourcing X2 different leaks.<\/p>

14\/09\/2022 09:28 (sandra)<\/b>We have attended again yesterday. These are two different leaks. One coming from the skylight\/common parts we have water tested and we cannot find anywhere where it is coming through.The next stage is to open up a piece of the ceiling that is damaged to see if any pipework is running through and leaking. We have booked this for tomorrow when we have two engineers available to investigate.The other is definitely, coming from the shower tray as since he hasnt had a shower it has stopped although we water tested yesterday so there may be some water come through. We can hear it dripping on the ceiling below when you run the shower. This will need the shower tray to come out but I am first going to send in another engineer tomorrow at the same time to see if there is any other way we can resolve this problem.<\/p>

14\/09\/2022 09:37 (iain)<\/b>Leaks.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Leak.<\/p>

20\/09\/2022 19:51 (michaelk)<\/b>Attended site to remove the shower doors, tray and to investigate the cause of the leak into the flat below. We have found one leak around the shower trap and another leak in the wall, this is joining the soil stack into the cast iron downpipe. All pictures have been forwarded to the office with a report. Note the area is very wet and requires a dehumidifier, which riy is going to supply. 8hrs labour 365<\/p>

27\/09\/2022 07:14 (michaelk)<\/b>Attended site to cut out soil pipes and fittings inside bathroom wall. Replaced all fittings and pipes and reconnected all drainage feeding other areas. Tested all pipework for leaks and left bathroom area to dry out with humidifier. 5hrs labour plus materials.<\/p>

29\/09\/2022 10:16 (sandra)<\/b>Lee has today put the shower tray back into position on a bed of bonding, as previously installed due to the uneven surface.Travis or Ian are now clear to re-tile so that the enclosure can be finished. Could the job be re-opened also so that I can update,<\/p>

06\/10\/2022 12:30 (travis)<\/b>Shower tiling works.<\/p>

08\/11\/2022 20:51 (michaelk)<\/b>Attended site to inspect the roof in two areas where leaks have been indetified. Sealed lead work in affected areas, will monitor situation. 2hrs labour 95<\/p>

09\/11\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2023 14:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2023 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54264","activity_ticket_id":"51787","ticket_reference":"HDT52868","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"specialist light 1-3 Mercer Street ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/09\/22","activity_end":"2022-09-16 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63643","activity_notes":"specialist light Please can you arrange for the contractors Camlar to attend site.This will be to investigate why an outside lantern is staying on even when you turn off the power to the building.","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2022 10:27 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 10:40 (sandra)<\/b>emailed Simon@camlar.co.uk for appointment <\/p>

20\/09\/2022 15:05 (sandra)<\/b>We can attend Monday if you can send over an order to cover the visit.<\/p>

06\/10\/2022 11:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54265","activity_ticket_id":"51788","ticket_reference":"HDT52869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/09\/22","activity_end":"2022-09-16 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63644","activity_notes":"list of works sink blocked from dishwasherhole needs blocking up ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2022 10:37 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 12:23 (travis)<\/b>Blocked kitchen sink waste works.Removed trap and cleaned out debris,plunged sink ,Chemical cleaner applied to main waste pipe which geeds basin and washing machine.Tested.<\/p>

16\/09\/2022 12:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54266","activity_ticket_id":"51789","ticket_reference":"HDT52870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/09\/22","activity_end":"2022-09-16 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63645","activity_notes":"please book Dean for the above. The tenant is moving out on the 20th .Please collect keys from the security office.","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2022 10:45 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:50 (jane)<\/b>(Ticket Closed)<\/p>

16\/11\/2022 16:14 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/11\/2022 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54267","activity_ticket_id":"51790","ticket_reference":"HDT52871","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15189 - Replacement washer\/dryer option one ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 23 Charlotte Street ","cs_id":"1509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1509","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/09\/22","activity_end":"2022-09-16 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63646","activity_notes":"Replacement washer\/dryerOPTION ONE BEKO ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54268","activity_ticket_id":"51791","ticket_reference":"HDT52872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15204 - replacement PCB ","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1980","cs_address_2":"22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1980","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/22","activity_end":"2022-09-16 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63647","activity_notes":"replacement PCB ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2022 21:41 (michaelk)<\/b>Attended site to replace faulty pcb following water damage. The leak was repaired prior to the new board being installed, however there may be further damage to the other pub's. I will speak to the manufacturers and electrically test the other boards and repair accordingly. 2hrs labour plus part, total <\/p>

22\/09\/2022 20:29 (michaelk)<\/b>Attended site to re-programme boiler following manufacturers literature. Commissioned new pcb and set maximum rating to suit boiler and system. Left fully operational. 2hrs labour 95<\/p>

23\/09\/2022 12:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54269","activity_ticket_id":"51792","ticket_reference":"HDT52873","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"electrical investigations at 10SP, the below to be precise;","ticket_address_1":"Block 5","ticket_address_2":"10 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Block 5","cs_id":"2199","cs_address_2":"10 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2199","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/22","activity_end":"2022-09-16 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63648","activity_notes":"JUST NEED A DATE electrical investigations at 10SP, the below to be precise;Have the circuits checked on to ensure our apportionment schedule is still accurate following the recent L works. Sonia please can you get Alan Murkin to do this. I need to know exactly what comes off each check meter and have final NiC circuit charts produced. CBRE ACTION POINTPlease can you come back to me with a date please. ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2022 12:34 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54270","activity_ticket_id":"51786","ticket_reference":"HDT52867","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15200 - Steel checker plate stair tread ","ticket_address_1":"11 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11 Wardour Street ","cs_id":"1292","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PG","ticket_client_site":"1292","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/09\/22","activity_end":"2022-09-16 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63649","activity_notes":"Steel checker plate stair tread Thursday ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 14:10 (jane)<\/b>Materials on order <\/p>

30\/11\/2022 09:33 (sandra)<\/b>booked for Thursday <\/p>

30\/11\/2022 14:18 (sandra)<\/b>booked for Wednesday 14th <\/p>

02\/12\/2022 13:03 (sandra)<\/b>booked for Wednesday 7th <\/p>

02\/12\/2022 15:37 (travis)<\/b>Replacement of steel stair tread.<\/p>

02\/12\/2022 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54271","activity_ticket_id":"51785","ticket_reference":"HDT52866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"It is coming through the ceiling through one of the lights, so seems quite dangerous","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/22","activity_end":"2022-09-16 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63650","activity_notes":"TENANT HAS TURNED OFF BOILER It is coming through the ceiling through one of the lights, so seems quite dangerousbooked for wednesday now with tenant at 11 am ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2022 09:18 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 13:05 (iain)<\/b>Investigate leak. Traced to flue.<\/p>

04\/10\/2022 21:43 (michaelk)<\/b>Attended site to investigate leak from ceiling. The flue seal above the hallway was indeified as the problem along with two sections of flue that had slight corrosion. The boiler was isolated and it was arranged with the tenant to return to repair on saturday. 2hrs labour 95<\/p>

04\/10\/2022 22:00 (michaelk)<\/b>Attended site to replace flue sections in ceiling and to re-seal all other flue sections in flue run. Completed all work and left system fully operational. 7hrs labour for 2 x engineers plus materials. 933.92 ex vat.<\/p>

05\/10\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54272","activity_ticket_id":"51793","ticket_reference":"HDT52874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door lock not working ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/22","activity_end":"2022-09-20 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63651","activity_notes":"main door lock not working ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2022 09:29 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54273","activity_ticket_id":"51794","ticket_reference":"HDT52875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door wont lock ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"20\/09\/22","activity_end":"2022-09-20 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63652","activity_notes":"main front door wont lock ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2022 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54274","activity_ticket_id":"51779","ticket_reference":"HDT52860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher and leak under sink ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/22","activity_end":"2022-09-20 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63653","activity_notes":"dishwasher and leak under sink please see the attached and pictures below.Rusty racks need replacing.There's a small leak under the kitchen sink.Please collect keys. A new tenant is due in tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2022 11:43 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 13:10 (iain)<\/b>Replaced trap and refitted waste pipework.<\/p>

16\/09\/2022 15:00 (sandra)<\/b>(Ticket Closed)<\/p>

20\/09\/2022 11:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/09\/2022 19:47 (michaelk)<\/b>Attended site to investigate leak beneath kitchen sink. Disconnected the waste, re-aligned and assembled. Whilst on site the bedroom cupboard supports were drilled into the framework allowing the cupboard door to be left in working order. Note have spoken to lilian regarding the general condition of the entire cupboard and frame. 1hr labour 50<\/p>

21\/09\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54275","activity_ticket_id":"51796","ticket_reference":"HDT52877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate light fitting ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/22","activity_end":"2022-09-20 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63654","activity_notes":"reinstate light fitting ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 14:06 (System)<\/b>Ticket Created<\/p>

20\/09\/2022 15:49 (alan)<\/b>Refix light fitting in main room and bedroom <\/p>

20\/09\/2022 16:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54276","activity_ticket_id":"51712","ticket_reference":"HDT52793","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"list of works ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/22","activity_end":"2022-09-20 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63655","activity_notes":"blocked toilet wednesday\/thursday ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:16 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 15:06 (travis)<\/b>List of works.<\/p>

12\/09\/2022 07:06 (iain)<\/b>List of works.<\/p>

12\/09\/2022 07:06 (iain)<\/b>List of works.<\/p>

21\/09\/2022 16:03 (roy)<\/b>Cleared blocked toilet.A bit of back fill and pipes may need jetting.This toilet takes more than 10 minutes to fill and I believe is the reason for the blockage.To carry out any cistern repairs then a sucker is required to remove the thick glass shelf.It is too thick to lift otherwise <\/p>

07\/12\/2022 05:52 (alan)<\/b>Connect up new sign on ground floor by staircase Advice that the sign that is not working they would need to go back to the company they got to make it and order parts that are neededThis was completed in September sorry must have missed updating it <\/p>

07\/12\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54277","activity_ticket_id":"51797","ticket_reference":"HDT52878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"Flat 2, 30a Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1854","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1854","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"20\/09\/22","activity_end":"2022-09-20 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63656","activity_notes":"intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2022 14:16 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54278","activity_ticket_id":"51798","ticket_reference":"HDT52879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flats 1, 2 and 3 window restrictors ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"1184","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1184","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/22","activity_end":"2022-09-20 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63657","activity_notes":"Flats 1, 2 and 3 window restrictors WEDNESDAY check all the windows?Please install restrictors to those that are missing.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 15:02 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 16:06 (roy)<\/b>Need to send list over as lots to do if required.Have done the urgent one where an attempted break in happened last night.This is now secure<\/p>

20\/10\/2022 12:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54279","activity_ticket_id":"51799","ticket_reference":"HDT52880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/09\/22","activity_end":"2022-09-20 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63658","activity_notes":"list of works TENANT MOVES IN ON THE 27TH -a fresh coat of paint to all walls.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 16:21 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 17:13 (roy)<\/b>Repaired blinds. All okRefixed knob on shower Silicone shower plate<\/p>

05\/10\/2022 15:48 (dean)<\/b>Done 440.00<\/p>

06\/10\/2022 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54280","activity_ticket_id":"51800","ticket_reference":"HDT52881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - No hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/22","activity_end":"2022-09-21 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63659","activity_notes":"Emergency call-out - No hot water ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2022 10:02 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 10:04 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2022 16:27 (roy)<\/b>RCD keeps tripping due to faulty boiler.Left boiler off so other mcb can be switched onMichael to return<\/p>

22\/09\/2022 18:01 (roy)<\/b>Pick up pump<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54281","activity_ticket_id":"51801","ticket_reference":"HDT52882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT52881 Follow-Up - boiler issue for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63660","activity_notes":"HDT52881 Follow-Up- boiler issue for today ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2022 21:19 (michaelk)<\/b>Attended site to investigate boiler failure and tripping rcd. Traced the problem to the pump which had sized. We have sourced a replacement which will be collected andbfitted in the morning. 2hrs labour 95.<\/p>

22\/09\/2022 20:25 (michaelk)<\/b>Attended site to replace faulty pump to worcester boiler located on the 2nd floor plantroom. Replaced complete pump and tested boiler on completion, leaving in full working order. 3hrs labour only 140.Note; pump supplied by office.<\/p>

23\/09\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54282","activity_ticket_id":"51802","ticket_reference":"HDT52883","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Summary: Install window restrictors on the top floor ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/22","activity_end":"2022-09-21 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63661","activity_notes":"Summary: Install window restrictors on the top floor ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2022 10:14 (System)<\/b>Ticket Created<\/p>

01\/10\/2022 14:26 (roy)<\/b>Fitted window restrictors as required<\/p>

03\/10\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54283","activity_ticket_id":"51803","ticket_reference":"HDT52884","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15209 - redecoration to Top floor ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/09\/22","activity_end":"2022-09-21 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63662","activity_notes":"redecoration to Top floor ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 15:46 (dean)<\/b>Done 330.00<\/p>

06\/10\/2022 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54284","activity_ticket_id":"51799","ticket_reference":"HDT52880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/22","activity_end":"2022-09-21 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63663","activity_notes":"list of works for thursday - vacant -resilicone top bit -reinstate shower control cover-check all blinds & repair where necessary. Measure\/quote if requires new blinds","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 16:21 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 17:13 (roy)<\/b>Repaired blinds. All okRefixed knob on shower Silicone shower plate<\/p>

05\/10\/2022 15:48 (dean)<\/b>Done 440.00<\/p>

06\/10\/2022 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54285","activity_ticket_id":"51731","ticket_reference":"HDT52812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15177 - Replacement free standing electric oven ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/22","activity_end":"2022-09-21 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63664","activity_notes":"Replacement free standing electric oven CAN YOU PICK UP KEYS FOR REPAIRAID ON THURSDAY PLEASE ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 16:24 (sandra)<\/b>Could we book a visit for Thursday, 22\/09, between 12pm and 5pm to have the new cooker installed? <\/p>

27\/09\/2022 12:11 (roy)<\/b>Give access for Repair Aid.Replace oven<\/p>

27\/09\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54286","activity_ticket_id":"51804","ticket_reference":"HDT52885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking bathroom sink ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63665","activity_notes":"leaking bathroom sink Keys for access ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2022 11:31 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 14:34 (roy)<\/b>Leaking and blockage.Removed waste and cleared trap.Used machine to clear pipe work.Repkaced trap.Tested all ok<\/p>

22\/09\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54287","activity_ticket_id":"51805","ticket_reference":"HDT52886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven lights ","ticket_address_1":"Flat 1A","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"2201","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2201","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/22","activity_end":"2022-09-21 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63666","activity_notes":"oven lights need replacing - WHEN CAN YOU ATTEND","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2022 12:09 (System)<\/b>Ticket Created<\/p>

23\/09\/2022 07:07 (alan)<\/b>Replace blown oven lamp<\/p>

23\/09\/2022 12:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54288","activity_ticket_id":"51795","ticket_reference":"HDT52876","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak under Kitchen Sink ","ticket_address_1":"Mews 4","ticket_address_2":"40\/41 Wimpole Mews ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mews 4","cs_id":"2200","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2200","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/22","activity_end":"2022-09-21 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63667","activity_notes":"Leak under Kitchen Sink -","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2022 13:34 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 13:22 (roy)<\/b>Missing rubber washer on compression fitting under sink. Dismantled pipework and refitted Tested all okAlso reset waste disposal unit as not working <\/p>

21\/09\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54289","activity_ticket_id":"51806","ticket_reference":"HDT52887","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15206 - Disabled toilets - Ground Floor toilets ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63668","activity_notes":"Disabled toilets - Ground Floor toilets ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2022 20:58 (michaelk)<\/b>Attended site to carry quoted repairs to the disabled toilet. Completed work and left operational. 3hrs labour plus parts, total 210 ex vat.<\/p>

29\/09\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54290","activity_ticket_id":"51807","ticket_reference":"HDT52888","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15207 - Disabled toilets - 292 Ground Floor toilets ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1695","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63669","activity_notes":"Disabled toilets - 292 Ground Floor toilets ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2022 21:00 (michaelk)<\/b>Attended site to carry out quoted work to the disabled toilet. Completed work and left fully operational. 4hrs labour plus parts, total 315 ex vat.<\/p>

29\/09\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54291","activity_ticket_id":"51808","ticket_reference":"HDT52889","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15208 - Disabled toilets - West side Gents toilets ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63670","activity_notes":"Disabled toilets - West side Gents toilets ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 21:25 (michaelk)<\/b>Attended site to carry out quoted toilet urinal control works. Completed installation of a cistermiser control unit and petcock valve. 4hrs labour plus parts, total 330 ex vat.Note; tested operation of urinals on completion, however an additional drainage leak was indetified which unfortunately has meant that the system again had to be shut down. A quote to repair\/replace drainage through the floor into the job centre is to be forwarded. <\/p>

13\/10\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54292","activity_ticket_id":"51810","ticket_reference":"HDT52891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We\u00e2\u20ac\u2122re just taken back the keys for 47 Goodge Street shop and would like to make sure all the electrical equipment\/wiring is safe while it\u00e2\u20ac\u2122s sitting vacant. Is it possible to book this in next week?","ticket_address_1":"47 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"47 Goodge Street ","cs_id":"2202","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TD","ticket_client_site":"2202","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/22","activity_end":"2022-09-29 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63671","activity_notes":"Were just taken back the keys for 47 Goodge Street shop and would like to make sure all the electrical equipment\/wiring is safe while its sitting vacant. Is it possible to book this in next week?THURSDAY 29TH key 0285 to Reddan Thursday morning next week.@helpdesk if you have any trouble getting the key because its already checked out get them to call me straight away for the spare key.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2022 14:51 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 10:39 (sandra)<\/b>thursday 10 am with keys <\/p>

30\/09\/2022 14:19 (alan)<\/b>Visually check electrics in unit and report back<\/p>

30\/09\/2022 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54293","activity_ticket_id":"51811","ticket_reference":"HDT52892","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To carry out lightning protection testing ","ticket_address_1":"2-6 Bridge Street ","ticket_address_2":"","ticket_town":"Hemel Hempstead ","ticket_county":null,"ticket_postcode":"HP1 1EF","cs_address_1":"2-6 Bridge Street ","cs_id":"224","cs_address_2":"","cs_town":"Hemel Hempstead ","cs_postcode":"HP1 1EF","ticket_client_site":"224","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/09\/22","activity_end":"2022-09-21 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63672","activity_notes":"To carry out lightning protection testing ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2022 14:57 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 14:58 (jane)<\/b>Given price of 510.00 plus VAT <\/p>

22\/09\/2022 09:09 (jane)<\/b>Inspection will be completed on Tuesday 27th September <\/p>

11\/10\/2022 14:48 (jane)<\/b>Apologies, Ive been playing catch up and havent had the chance to get back to you. Can we please put this on hold for the time being - Chantelle <\/p>

11\/10\/2022 14:49 (jane)<\/b>(Placed On Hold) <\/p>

31\/01\/2023 16:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54294","activity_ticket_id":"51812","ticket_reference":"HDT52893","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15211 - remedial works following Gas Inspection - Check for invoicing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63673","activity_notes":"remedial works following Gas Inspection ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 20:35 (michaelk)<\/b>Attended site to strip down remeha boiler and to clean heat exchanger. The combustion and burner seals were then replaced as quoted. Combustion was set and left fully operational. 4hrs labour plus material, total 292 ex vat.<\/p>

28\/09\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>

29\/09\/2022 10:20 (sandra)<\/b>We have completed the quoted repair today and the boiler gas been left fully operational. However when the boiler was stripped down, the electrodes were found in very poor condition and I decided to change them.There's no additional labour cost but the part was 42.80 ex vat, so I hope this is ok,I HAVE DONE A QUOTE FOR THESE WORKS FOR 65.00<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54295","activity_ticket_id":"51813","ticket_reference":"HDT52894","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15213 - Shower pump replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/22","activity_end":"2022-09-21 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63674","activity_notes":"Shower pump replacement ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 22:07 (michaelk)<\/b>Attended site to replace faulty reed switches to stuart turner pump. Completed work, tested and left in full working order. 2hrs labour plus parts, total 155 ex vat<\/p>

06\/10\/2022 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54296","activity_ticket_id":"51666","ticket_reference":"HDT52747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To service the AC system - this is just for the 4th floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/09\/22","activity_end":"2022-09-22 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63675","activity_notes":"To service the AC system - this is just for the 4th floor please","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2022 09:54 (System)<\/b>Ticket Created<\/p>

15\/09\/2022 14:23 (sandra)<\/b>access emailed for Thursday <\/p>

22\/09\/2022 11:23 (sandra)<\/b>Thursday 22 booked <\/p>

04\/10\/2022 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54297","activity_ticket_id":"51783","ticket_reference":"HDT52864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15202 - New key clamp bars to the external reveals of the windows ","ticket_address_1":"Flat 2, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/22","activity_end":"2022-09-22 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63676","activity_notes":"New key clamp bars to the external reveals of the windows","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 14:11 (jane)<\/b>To collect list of materials early part of next week and then to commence with works <\/p>

25\/10\/2022 12:18 (travis)<\/b>Collection of materials <\/p>

31\/10\/2022 14:38 (travis)<\/b>Key clamping bars fitted to external window reveals,<\/p>

31\/10\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54298","activity_ticket_id":"51782","ticket_reference":"HDT52863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15201 - Key clamp bars to the external windows ","ticket_address_1":"Flat 1, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/22","activity_end":"2022-09-22 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63677","activity_notes":"Key clamp bars to the external windows ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 14:11 (jane)<\/b>To collect list of materials early part of next week and then to commence with works <\/p>

27\/10\/2022 15:37 (travis)<\/b>Key clamp system to rear of apartment one ,all windows X3 bars.<\/p>

28\/10\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54299","activity_ticket_id":"51814","ticket_reference":"HDT52895","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"our mens toilet is blocked. Not sure if I need to report this to you or directly to Reddan helpdesk?","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/22","activity_end":"2022-09-22 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63678","activity_notes":"our mens toilet is blocked. Not sure if I need to report this to you or directly to Reddan helpdesk?","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2022 12:06 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 14:33 (roy)<\/b>Cleared blocked toilet.Flushed several times and all ok<\/p>

22\/09\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54300","activity_ticket_id":"51804","ticket_reference":"HDT52885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking bathroom sink ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/22","activity_end":"2022-09-22 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63679","activity_notes":"leaking bathroom sink Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2022 11:31 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 14:34 (roy)<\/b>Leaking and blockage.Removed waste and cleared trap.Used machine to clear pipe work.Repkaced trap.Tested all ok<\/p>

22\/09\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54301","activity_ticket_id":"51815","ticket_reference":"HDT52896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken toilet seat - Tenant home today ","ticket_address_1":"Flat 4, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/22","activity_end":"2022-09-22 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63680","activity_notes":"Broken toilet seat Someone is home today ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2022 13:39 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 17:11 (roy)<\/b>Replaced toilet seat<\/p>

23\/09\/2022 12:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54302","activity_ticket_id":"51816","ticket_reference":"HDT52897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The building's front door lock is loose. Please collect management keys from Central Cross ","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/22","activity_end":"2022-09-22 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63681","activity_notes":"Description: The building's front door lock is loose. Please collect management keys from Central Cross ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2022 13:43 (System)<\/b>Ticket Created<\/p>

22\/09\/2022 14:42 (roy)<\/b>Removed lock and retightened inner screws.Please noteInner screws are not the original screws that come with lock.Tested All ok<\/p>

22\/09\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54303","activity_ticket_id":"51817","ticket_reference":"HDT52898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hob doesnt work will need replacing ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/22","activity_end":"2022-09-22 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63682","activity_notes":"TENANT IS HOME THIS AFTERNOON NEEDS REPLACING Description: Unfortunately, the hob stopped working Friday night . All fuses are in place, it. must be the unit itself. Could you please send a technician to have a look? This is an electric hob ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2022 14:02 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 06:43 (alan)<\/b>Replace isolator switch in cupboard and leave working <\/p>

13\/10\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54304","activity_ticket_id":"51818","ticket_reference":"HDT52899","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14759 - Replacement heaters ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/22","activity_end":"2022-09-22 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63683","activity_notes":"Replacement heaters Ground floor office 2No x panel heaters1st floor 1 office 2No x panel heaters1st floor 2 office 4No x panel heatersBasement bottom of staircase 1No x panel heater which we will remove from the Ground Floor office.Basement gents wc 1No x panel heater needs to be removedBasement ladies wc 1Nox panel heater needs to be removed","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 06:26 (alan)<\/b>Quoted works <\/p>

24\/10\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54305","activity_ticket_id":"51819","ticket_reference":"HDT52900","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15212 - boiler pump replacement ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/22","activity_end":"2022-09-22 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63684","activity_notes":"boiler pump replacement ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 20:52 (michaelk)<\/b>Attended site to replace the pump and pump housing to the boiler. Completed work and left in full working order. 4hrs labour plus parts, total 442.75 ex vat.<\/p>

07\/10\/2022 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54306","activity_ticket_id":"51820","ticket_reference":"HDT52901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"collection and delivery of 4 easels ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/22","activity_end":"2022-09-23 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63685","activity_notes":"collection and delivery of 4 easels Can I raise a job please for the collection of 4 easels from Central Cross and 3 from Carnaby then deliver to Seven Dials. Then collection and return. Collection\/delivery needs to be made Monday 26th or Tuesday 27th AM latest.Collection from 7 Dials from 30th.Can Travis liaise with me first so I can give him contact details and addresses please.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 09:44 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 15:12 (travis)<\/b>Collection X2 and delivery of x7 artist easels.<\/p>

05\/10\/2022 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54307","activity_ticket_id":"51821","ticket_reference":"HDT52902","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out meter readings to common parts landlords only over 4No portfolios - Phase One - On Monday 29th, Tuesday 30th and Wednesday 31s August ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/22","activity_end":"2022-09-23 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63686","activity_notes":"To carry out meter readings to common parts landlords only over 4No portfolios - Phase One - On Monday 29th, Tuesday 30th and Wednesday 31s August ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2022 09:45 (System)<\/b>Ticket Created<\/p>

23\/09\/2022 09:56 (jane)<\/b>(Ticket Closed)<\/p>

30\/09\/2022 15:14 (jane)<\/b>To request Purchase Order for 1,850.00 plus VAT (Admin fee within price of 350.00) <\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54308","activity_ticket_id":"51822","ticket_reference":"HDT52903","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out meter readings to common parts landlords, residential flats and commercial units over 4No portfolios - Phase Two - On 26th, 27th and 28th September ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/22","activity_end":"2022-09-23 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63687","activity_notes":"To carry out meter readings to common parts landlords, residential flats and commercial units over 4No portfolios - Phase Two - On 26th, 27th and 28th September ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 10:18 (System)<\/b>Ticket Created<\/p>

26\/09\/2022 12:59 (alan)<\/b>Meter readings <\/p>

26\/09\/2022 12:59 (alan)<\/b>Meter readings <\/p>

28\/09\/2022 18:15 (alan)<\/b>Meter reads <\/p>

28\/09\/2022 18:16 (alan)<\/b>Meters reads <\/p>

28\/09\/2022 18:16 (alan)<\/b>Meter reads <\/p>

30\/09\/2022 06:00 (alan)<\/b>Meter readings <\/p>

30\/09\/2022 15:04 (travis)<\/b>Meter reads.<\/p>

30\/09\/2022 15:05 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:06 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:07 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:54 (jane)<\/b>Request Purchase Order for 6,950.00 plus VAT <\/p>

05\/10\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54309","activity_ticket_id":"51823","ticket_reference":"HDT52904","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler needs to be pressurised","ticket_address_1":"First Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1st Floor","cs_id":"1884","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1884","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/22","activity_end":"2022-09-23 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63688","activity_notes":"boiler needs to be pressurisedbetween 3 - 5 today ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 10:20 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 06:57 (michaelk)<\/b>Attended site to investigate boiler system pressure. Found that the problem was with the water supply pressure to the building. Informed lilian, 1hr labour 50<\/p>

27\/09\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54310","activity_ticket_id":"51826","ticket_reference":"HDT52907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gas cooker wont work","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/22","activity_end":"2022-09-23 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63689","activity_notes":"gas cooker wont worktenant home ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 12:25 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 07:00 (michaelk)<\/b>Attended site to investigate reported gas hob failure. Found the isolation valve turned off, tested tighteness to flat and reinstated gas supply, testing hob safety on completion. 2hrs labour 95<\/p>

27\/09\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54311","activity_ticket_id":"51827","ticket_reference":"HDT52908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15215 - replacement tap ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/22","activity_end":"2022-09-23 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63690","activity_notes":"replacement tap - please order ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 07:06 (michaelk)<\/b>Attended site to replace kitchen mixer tap as quoted. 3hrs labour plus parts, total 320 ex vat<\/p>

27\/09\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54312","activity_ticket_id":"51828","ticket_reference":"HDT52909","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Investigate leak from sky light in shop unit. It is dripping","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/22","activity_end":"2022-09-23 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63691","activity_notes":"Investigate leak from sky light in shop unit. It is dripping","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 14:12 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 10:37 (roy)<\/b>With Alan to reseal inside of skylight. Two people needed.Tall steps<\/p>

03\/10\/2022 11:05 (alan)<\/b>Help Roy<\/p>

03\/10\/2022 12:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54313","activity_ticket_id":"51829","ticket_reference":"HDT52910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecorating","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2205","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2205","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/09\/22","activity_end":"2022-09-27 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63692","activity_notes":"Redecorating - you spoke to Salvatore regarding this one 55-58 St Martin Lane Flat 1 - (26 after 12:00 or 27-28 Sept)","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 14:32 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 15:44 (dean)<\/b>Done 780.00<\/p>

06\/10\/2022 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54314","activity_ticket_id":"51830","ticket_reference":"HDT52911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/10\/22","activity_end":"2022-10-14 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63693","activity_notes":"redecoration 12th - 14th October ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2022 14:34 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54315","activity_ticket_id":"51831","ticket_reference":"HDT52912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration after leak ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/09\/22","activity_end":"2022-09-23 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63694","activity_notes":"redecoration after leak I've informed Dean to proceed next week.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 14:39 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 15:50 (dean)<\/b>Done 130.00<\/p>

06\/10\/2022 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54316","activity_ticket_id":"51833","ticket_reference":"HDT52914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/22","activity_end":"2022-10-25 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63695","activity_notes":"today at mid day ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 09:20 (System)<\/b>Ticket Created<\/p>

29\/09\/2022 14:34 (roy)<\/b>Refixed door handle Refixed toilet seat Need new door chliner Need new parts for dishwasher Need new tap<\/p>

03\/10\/2022 11:19 (sandra)<\/b>Hi Sandra, Just to follow up on repairs. Please make necessary arrangements.ThanksFaulty thumb turn lock - To replace?Kitchen Tap Valve - To replace?New toilet seatTo secure all cupboardsTo install a door chain lockTo replace dish washer racks<\/p>

03\/10\/2022 11:20 (sandra)<\/b>I told Lillian that when the blinds are fitted we would do the other bits as well.New kitchen tap required Picture didn't come out but it is chrome, tall monobloc<\/p>

04\/10\/2022 10:01 (jane)<\/b>Dishwasher parts on order <\/p>

20\/10\/2022 12:08 (jane)<\/b>Chased up dishwasher parts, awaiting a reply <\/p>

20\/10\/2022 20:21 (roy)<\/b>Replaced toilet seatReplaced broken lockEased wardrobe doors Unzble to replace tapsNTR for taps and dishwasher parts<\/p>

21\/10\/2022 08:47 (jane)<\/b>Replaced toilet seat Replaced broken lock Eased wardrobe doors Unzble to replace taps NTR for taps and dishwasher parts<\/p>

25\/10\/2022 09:21 (sandra)<\/b>Roy to return on Wednesday <\/p>

26\/10\/2022 09:49 (sandra)<\/b>Thursday booked 27th <\/p>

27\/10\/2022 17:22 (roy)<\/b>Replaced dishwasher trays and repaired under counter lights All ok <\/p>

28\/10\/2022 08:09 (michaelk)<\/b>Attended site to supply labour only, replacing kitchen sink tap. 2hrs labour 95<\/p>

28\/10\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54317","activity_ticket_id":"51834","ticket_reference":"HDT52915","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of Barre ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/22","activity_end":"2022-09-30 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63696","activity_notes":"removal of Barre Please can you arrange for Reddan to move the barre installation from the storage at Pineapple studio to the front of the store on the morning of the Friday 30th of September and then put it away on the morning of the 4th of October.I will show the boys where to pick it up from, the cost for this will come from Lynne Henderson budget.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 09:23 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 09:29 (travis)<\/b>Collection and assembly of Ballet Barre outside Stamford's,mercer walk.To be removed on the 4\/10 am<\/p>

05\/10\/2022 08:48 (travis)<\/b>Disassembly and storage of Ballet Barre.<\/p>

05\/10\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54318","activity_ticket_id":"51835","ticket_reference":"HDT52916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no power ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/22","activity_end":"2022-09-26 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63697","activity_notes":"Emergency call out - no power ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2022 09:31 (System)<\/b>Ticket Created<\/p>

26\/09\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54319","activity_ticket_id":"51836","ticket_reference":"HDT52917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - lock not working ","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11 Gerrard Street ","cs_id":"2166","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2166","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/22","activity_end":"2022-09-26 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63698","activity_notes":"Emergency call out - lock not working ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2022 09:34 (System)<\/b>Ticket Created<\/p>

26\/09\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54320","activity_ticket_id":"51837","ticket_reference":"HDT52918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace smoke alarm\/detector ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/22","activity_end":"2022-09-26 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63699","activity_notes":"replace smoke alarm\/detector tenant home after 3pm today ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 10:17 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 06:52 (michaelk)<\/b>Attended site to investigate alarm in hallway. The alarm isn't connected to the tenants supply and they already have a smoke alarm covering the hallway. This will need to be disconnected by the landlords alarm company. 1hr labour 50<\/p>

27\/09\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54321","activity_ticket_id":"51838","ticket_reference":"HDT52919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not working ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/09\/22","activity_end":"2022-09-26 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63700","activity_notes":"fridge not working ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2022 10:38 (System)<\/b>Ticket Created<\/p>

29\/09\/2022 14:35 (roy)<\/b>With Repair Aid<\/p>

30\/09\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54322","activity_ticket_id":"51839","ticket_reference":"HDT52920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into basement ","ticket_address_1":"30 St Martins Lane \/38-39 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 St Martins Lane \/38-39 William IV Street ","cs_id":"2136","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2136","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/22","activity_end":"2022-09-26 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63701","activity_notes":"leak into basement - vacant but can someone look today keys","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2022 13:40 (System)<\/b>Ticket Created<\/p>

26\/09\/2022 13:51 (sandra)<\/b>(Ticket Closed)<\/p>

26\/09\/2022 14:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/09\/2022 18:11 (alan)<\/b>Make safe power and switch off circuits in affected areas To return once floor has been rectified and re-energise when safe<\/p>

24\/10\/2022 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54323","activity_ticket_id":"51840","ticket_reference":"HDT52921","ticket_client":"2138","client_name":"Elman Wall Limited ","ticket_title":"boiling tap not working ","ticket_address_1":"8th Floor ","ticket_address_2":"Becket House 36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8DD","cs_address_1":"8th Floor ","cs_id":"2079","cs_address_2":"Becket House 36 Old Jewry ","cs_town":"London","cs_postcode":"EC2R 8DD","ticket_client_site":"2079","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/22","activity_end":"2022-09-26 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63702","activity_notes":"boiling tap not working NOT FOR TODAY We have a special tap with boiling and chilled water but it doesnt work.Could you please send to us one of your plumbers who help us to fix it?Please find the photos of this tap as attachments.","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2022 13:45 (System)<\/b>Ticket Created<\/p>

26\/09\/2022 13:54 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2022 14:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/10\/2022 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54324","activity_ticket_id":"51842","ticket_reference":"HDT52923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mail box numbers need to be reinstated. ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/22","activity_end":"2022-09-26 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63703","activity_notes":"mail box numbers need to be reinstated. NOT FOR TODAY can you please arrange for the numbers to be attached back to the position.Both detached numbers are left in cupboard number 4.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 13:50 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 13:43 (travis)<\/b>Reinstatement of mail box,brass numbers <\/p>

30\/09\/2022 13:59 (travis)<\/b>Reinstatement of post box numbers.<\/p>

30\/09\/2022 14:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54325","activity_ticket_id":"51843","ticket_reference":"HDT52924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15217 - Intercom repair ","ticket_address_1":"Flat 2, 30a Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1854","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1854","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"26\/09\/22","activity_end":"2022-09-26 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63704","activity_notes":"Intercom repair ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2022 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54326","activity_ticket_id":"51839","ticket_reference":"HDT52920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into basement ","ticket_address_1":"30 St Martins Lane \/38-39 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 St Martins Lane \/38-39 William IV Street ","cs_id":"2136","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2136","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/22","activity_end":"2022-09-26 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63705","activity_notes":"can electrics be made safe - vacant but can someone look today keys","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 13:40 (System)<\/b>Ticket Created<\/p>

26\/09\/2022 13:51 (sandra)<\/b>(Ticket Closed)<\/p>

26\/09\/2022 14:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/09\/2022 18:11 (alan)<\/b>Make safe power and switch off circuits in affected areas To return once floor has been rectified and re-energise when safe<\/p>

24\/10\/2022 15:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54327","activity_ticket_id":"51844","ticket_reference":"HDT52925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas testing","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/22","activity_end":"2022-09-26 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63706","activity_notes":"Gas testing for tomorrow can we fit this in this week please ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 16:40 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 20:13 (michaelk)<\/b>Completed gas cert only 50<\/p>

02\/11\/2022 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54328","activity_ticket_id":"51845","ticket_reference":"HDT52926","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Change bulbs for energy efficient ones ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/09\/22","activity_end":"2022-09-27 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63707","activity_notes":"Change bulbs for energy efficient ones With the increase in energy prices across the UK, I was wondering if we currently have economic (energy saving) light bulbs currently installed in the flat? If not, can we please get the current light bulbs replaced in the flat with economic ones? ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2022 09:48 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54329","activity_ticket_id":"51846","ticket_reference":"HDT52927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issue","ticket_address_1":"Flat 2, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1428","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1428","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/22","activity_end":"2022-09-27 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63708","activity_notes":"heating issue TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 09:50 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 20:43 (michaelk)<\/b>Attended site to investigate controls problem. The wireless system had gone into error, so I tried to reconfigure to network. This was unfortunately not possible to the bathroom controller which needs replacing. 2hrs labour 95.<\/p>

28\/09\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54330","activity_ticket_id":"51847","ticket_reference":"HDT52928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/22","activity_end":"2022-09-27 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63709","activity_notes":"list of works TENANT TO PROVIDE ACCESS TODAY - the washing machine likely needs to be replaced as its completely stopped working - can you take details for me please - the shower head has detached and likely needs to be replaced \/ repaired","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 10:33 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 20:45 (michaelk)<\/b>Attended site to investigate various faults in flat. The shower handset rail is faulty and requires replacement along with the shower head. I have collected the washer\/dryer information to be passed to the office.2hrs labour 95<\/p>

29\/09\/2022 09:40 (sandra)<\/b>quote required<\/p>

11\/11\/2022 12:16 (sandra)<\/b>emailed for appointment with RAKO<\/p>

14\/11\/2022 09:09 (sandra)<\/b>RAKO can attend on 24th November AM <\/p>

14\/11\/2022 09:53 (sandra)<\/b>Good to speak to you just now, I have booked a visit to Flat 4 Townhouse 38 Tavistock Street for 24\/11\/22. The engineer will aim to get to site between 9 - 10 am.I have attached our service terms and conditionsPlease let me know if you have any questionsJob reference - ER01893<\/p>

24\/11\/2022 10:33 (sandra)<\/b>RAko attended but tenant would not give access to all rooms.needs to be rescheduled when Salvatore is back <\/p>

24\/11\/2022 14:17 (roy)<\/b>Refixed plinth but has missing brackets. Someone had screwed from downwards into it and had come away.Refixed but could do with proper brackets <\/p>

14\/12\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54331","activity_ticket_id":"51847","ticket_reference":"HDT52928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/09\/22","activity_end":"2022-09-27 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63710","activity_notes":"list of works - the light system is still breaking down (light switches stop working quite often) - some lightbulbs need to be replaced - the washing machine likely needs to be replaced as its completely stopped working- the shower head has detached and likely needs to be replaced \/ repaired","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2022 10:33 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 20:45 (michaelk)<\/b>Attended site to investigate various faults in flat. The shower handset rail is faulty and requires replacement along with the shower head. I have collected the washer\/dryer information to be passed to the office.2hrs labour 95<\/p>

29\/09\/2022 09:40 (sandra)<\/b>quote required<\/p>

11\/11\/2022 12:16 (sandra)<\/b>emailed for appointment with RAKO<\/p>

14\/11\/2022 09:09 (sandra)<\/b>RAKO can attend on 24th November AM <\/p>

14\/11\/2022 09:53 (sandra)<\/b>Good to speak to you just now, I have booked a visit to Flat 4 Townhouse 38 Tavistock Street for 24\/11\/22. The engineer will aim to get to site between 9 - 10 am.I have attached our service terms and conditionsPlease let me know if you have any questionsJob reference - ER01893<\/p>

24\/11\/2022 10:33 (sandra)<\/b>RAko attended but tenant would not give access to all rooms.needs to be rescheduled when Salvatore is back <\/p>

24\/11\/2022 14:17 (roy)<\/b>Refixed plinth but has missing brackets. Someone had screwed from downwards into it and had come away.Refixed but could do with proper brackets <\/p>

14\/12\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54332","activity_ticket_id":"51838","ticket_reference":"HDT52919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not working ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/22","activity_end":"2022-09-29 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63711","activity_notes":"fridge not working 29th Thursday with keys 12 - 4pm they will call you Roy ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 10:38 (System)<\/b>Ticket Created<\/p>

29\/09\/2022 14:35 (roy)<\/b>With Repair Aid<\/p>

30\/09\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54333","activity_ticket_id":"51848","ticket_reference":"HDT52929","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"The lock in the picture needs to be repaired or replaced","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/22","activity_end":"2022-10-06 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63712","activity_notes":"THURSDAY The lock in the picture needs to be repaired or replaced","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 10:44 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 13:15 (travis)<\/b>Roof gate lock on order.<\/p>

04\/10\/2022 13:21 (jane)<\/b>Lock on order <\/p>

07\/10\/2022 10:19 (travis)<\/b>Fitted new roof gate coded lock.Code 1234x.<\/p>

07\/10\/2022 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54334","activity_ticket_id":"51849","ticket_reference":"HDT52930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"BOILER ISSUE","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/22","activity_end":"2022-09-28 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63713","activity_notes":"BOILER ISSUEWEDNESDAY FROM 8AM TENANT IS HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 12:14 (System)<\/b>Ticket Created<\/p>

28\/09\/2022 20:51 (michaelk)<\/b>Attended site to investigate boiler isolation. Had forwarded a report to the office and lilian. 2hrs labour 95<\/p>

04\/10\/2022 21:37 (michaelk)<\/b>Attended site to investigate heating boiler creating a noise. Tested boiler but could find no source, instructed tenant how to operate system and adjusted all radiators. 2hrs labour 95.<\/p>

05\/10\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54335","activity_ticket_id":"51834","ticket_reference":"HDT52915","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of Barre ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/22","activity_end":"2022-09-30 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63714","activity_notes":"removal of Barre - Roy can you help Travis on Friday morning from 7am please Please can you arrange for Reddan to move the barre installation from the storage at Pineapple studio to the front of the store on the morning of the Friday 30th of September and then put it away on the morning of the 4th of October.I will show the boys where to pick it up from, the cost for this will come from Lynne Henderson budget.","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2022 09:23 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 09:29 (travis)<\/b>Collection and assembly of Ballet Barre outside Stamford's,mercer walk.To be removed on the 4\/10 am<\/p>

05\/10\/2022 08:48 (travis)<\/b>Disassembly and storage of Ballet Barre.<\/p>

05\/10\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54336","activity_ticket_id":"51850","ticket_reference":"HDT52931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37\/38 Gerrard Street ","cs_id":"2206","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2206","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/09\/22","activity_end":"2022-09-27 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63715","activity_notes":"list of works 1.Electric cupboard ground floor needs clearing of fire hazard materials, also cleaners' chemicals in right hand corner. Cupboard left unlocked also - Please clear all rubbish and lock cupboard. 2.In riser cupboard 2nd floor flats corridor, see photo, assessor opened the cupboard containing extract vent system the floor was full of rubbish , black sacks, cardboard boxes from engineers? These needs clearing","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 14:55 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 13:49 (travis)<\/b>Removal of rubbish from various areas,Doors locked,Rubbish disposed off <\/p>

03\/10\/2022 16:26 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 09:43 (alan)<\/b>Investigate 3 lights not working on ground floor,Fault found to be loose connection repaired and left working<\/p>

06\/10\/2022 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54337","activity_ticket_id":"51850","ticket_reference":"HDT52931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37\/38 Gerrard Street ","cs_id":"2206","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2206","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/09\/22","activity_end":"2022-09-27 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63716","activity_notes":"list of works 3.Ground floor lobby by the lift door, few lights on the wall arent working and area is dark. Two lights out ground floor level. Please replace ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2022 14:55 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 13:49 (travis)<\/b>Removal of rubbish from various areas,Doors locked,Rubbish disposed off <\/p>

03\/10\/2022 16:26 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 09:43 (alan)<\/b>Investigate 3 lights not working on ground floor,Fault found to be loose connection repaired and left working<\/p>

06\/10\/2022 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54338","activity_ticket_id":"51851","ticket_reference":"HDT52932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2207","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2207","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/09\/22","activity_end":"2022-09-27 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63717","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 16:05 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 06:00 (alan)<\/b>Electrical inspection <\/p>

30\/09\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54339","activity_ticket_id":"51852","ticket_reference":"HDT52933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"CO2 not working boiler off ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/22","activity_end":"2022-09-28 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63718","activity_notes":"CO2 not working boiler off ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2022 11:55 (System)<\/b>Ticket Created<\/p>

28\/09\/2022 20:52 (michaelk)<\/b>Attended site to investigate boiler fault. I have forwarded a report to the office and lilian. 2hrs labour 95<\/p>

29\/09\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54340","activity_ticket_id":"51853","ticket_reference":"HDT52934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating problem - For tomorrow morning, tenant will be home to provide access ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/22","activity_end":"2022-09-28 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63719","activity_notes":"Heating problem - For tomorrow morning, tenant will be home to provide access The heating is not working ( it says : fault : Pump\/water-shortage). ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2022 13:02 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 07:33 (roy)<\/b>Heatimg not working.New pump required<\/p>

30\/09\/2022 07:33 (roy)<\/b>Pick up pump<\/p>

04\/10\/2022 21:26 (michaelk)<\/b>Attended site to replace faulty pumpbto vaillant boiler. Office supplied pump, 4hrs labour only 185.<\/p>

05\/10\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54341","activity_ticket_id":"51854","ticket_reference":"HDT52935","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"can you turn the heating on today ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/22","activity_end":"2022-09-28 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63720","activity_notes":"can you turn the heating on today ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2022 14:54 (System)<\/b>Ticket Created<\/p>

28\/09\/2022 20:53 (michaelk)<\/b>Attended site to turn on the heating plant following the summer shutdown. 2hrs labour 95<\/p>

29\/09\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2022 10:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/11\/2022 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54342","activity_ticket_id":"51855","ticket_reference":"HDT52936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/09\/22","activity_end":"2022-09-28 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63721","activity_notes":"-part of the sockets in her Flat are not working. She may have plugged an appliance which tripped the fuses.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2022 15:02 (System)<\/b>Ticket Created<\/p>

28\/09\/2022 18:07 (alan)<\/b>Look a power trip to FlatReset RCD test and leave in working order<\/p>

03\/10\/2022 12:52 (travis)<\/b>Removal of mirrored doors silver decorative strips, removal of adhesive, polished all mirrored wardrobe doors,Overhauled all living room window latches\/handles, replacing screws where required.<\/p>

03\/10\/2022 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54343","activity_ticket_id":"51855","ticket_reference":"HDT52936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/09\/22","activity_end":"2022-09-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63722","activity_notes":"-the wardrobe door is missing a metal grey strip. Can it be replaced?The tenant is in If she report any other issues, please inform engineer to go ahead with the repairs.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2022 15:02 (System)<\/b>Ticket Created<\/p>

28\/09\/2022 18:07 (alan)<\/b>Look a power trip to FlatReset RCD test and leave in working order<\/p>

03\/10\/2022 12:52 (travis)<\/b>Removal of mirrored doors silver decorative strips, removal of adhesive, polished all mirrored wardrobe doors,Overhauled all living room window latches\/handles, replacing screws where required.<\/p>

03\/10\/2022 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54344","activity_ticket_id":"51853","ticket_reference":"HDT52934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating problem - For tomorrow morning, tenant will be home to provide access ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/22","activity_end":"2022-09-29 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63723","activity_notes":"Heating problem - For tomorrow morning, tenant will be home to provide access The heating is not working ( it says : fault : Pump\/water-shortage). ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2022 13:02 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 07:33 (roy)<\/b>Heatimg not working.New pump required<\/p>

30\/09\/2022 07:33 (roy)<\/b>Pick up pump<\/p>

04\/10\/2022 21:26 (michaelk)<\/b>Attended site to replace faulty pumpbto vaillant boiler. Office supplied pump, 4hrs labour only 185.<\/p>

05\/10\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54345","activity_ticket_id":"51732","ticket_reference":"HDT52813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into common parts and from skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/22","activity_end":"2022-09-29 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63724","activity_notes":"bathroom works - reopened ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:55 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 12:06 (travis)<\/b>Sourcing X2 different leaks.<\/p>

14\/09\/2022 09:28 (sandra)<\/b>We have attended again yesterday. These are two different leaks. One coming from the skylight\/common parts we have water tested and we cannot find anywhere where it is coming through.The next stage is to open up a piece of the ceiling that is damaged to see if any pipework is running through and leaking. We have booked this for tomorrow when we have two engineers available to investigate.The other is definitely, coming from the shower tray as since he hasnt had a shower it has stopped although we water tested yesterday so there may be some water come through. We can hear it dripping on the ceiling below when you run the shower. This will need the shower tray to come out but I am first going to send in another engineer tomorrow at the same time to see if there is any other way we can resolve this problem.<\/p>

14\/09\/2022 09:37 (iain)<\/b>Leaks.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Leak.<\/p>

20\/09\/2022 19:51 (michaelk)<\/b>Attended site to remove the shower doors, tray and to investigate the cause of the leak into the flat below. We have found one leak around the shower trap and another leak in the wall, this is joining the soil stack into the cast iron downpipe. All pictures have been forwarded to the office with a report. Note the area is very wet and requires a dehumidifier, which riy is going to supply. 8hrs labour 365<\/p>

27\/09\/2022 07:14 (michaelk)<\/b>Attended site to cut out soil pipes and fittings inside bathroom wall. Replaced all fittings and pipes and reconnected all drainage feeding other areas. Tested all pipework for leaks and left bathroom area to dry out with humidifier. 5hrs labour plus materials.<\/p>

29\/09\/2022 10:16 (sandra)<\/b>Lee has today put the shower tray back into position on a bed of bonding, as previously installed due to the uneven surface.Travis or Ian are now clear to re-tile so that the enclosure can be finished. Could the job be re-opened also so that I can update,<\/p>

06\/10\/2022 12:30 (travis)<\/b>Shower tiling works.<\/p>

08\/11\/2022 20:51 (michaelk)<\/b>Attended site to inspect the roof in two areas where leaks have been indetified. Sealed lead work in affected areas, will monitor situation. 2hrs labour 95<\/p>

09\/11\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2023 14:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2023 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54346","activity_ticket_id":"51856","ticket_reference":"HDT52937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15226 - replacement bathroom controller ","ticket_address_1":"Flat 2, 62a Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1428","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1428","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/22","activity_end":"2022-09-29 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63725","activity_notes":"replacement bathroom controller ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 22:04 (michaelk)<\/b>Attended site to replace faulty aura thermostat to bathroom underfloor heating. Installed replacement thermostat, connected controller to the zig network and confirmed all controllers operate the correct zones. Left system fully operational. 4hrs labour plus parts, total 235 ex vat<\/p>

06\/10\/2022 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54347","activity_ticket_id":"51858","ticket_reference":"HDT52939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/22","activity_end":"2022-09-29 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63726","activity_notes":"boiler not working tenant is home for access this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2022 12:52 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 21:33 (michaelk)<\/b>Attended site to investigate heating system\/boilers correct operation. Fired heating and 8nstructed tenants how to controlnand adjust. Heating left in full working order. 2hrs labour 95<\/p>

05\/10\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54348","activity_ticket_id":"51857","ticket_reference":"HDT52938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15214 - re-glazing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"29\/09\/22","activity_end":"2022-09-29 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63727","activity_notes":"re-glazing","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2022 09:52 (jane)<\/b>Attending Friday 7th October between 11am and 3pm <\/p>

07\/10\/2022 15:02 (jane)<\/b>Re-booked for Thursday 13th October between 11-3 for you. <\/p>

13\/10\/2022 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54349","activity_ticket_id":"51859","ticket_reference":"HDT52940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to see if the unit has an earth to it ","ticket_address_1":"15a Little Newport ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15a Little Newport ","cs_id":"1335","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1335","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/22","activity_end":"2022-09-29 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63728","activity_notes":"to see if the unit has an earth to it ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2022 14:14 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 14:22 (alan)<\/b>Investigate no in unit Unable to get access to main in take to return next day <\/p>

30\/09\/2022 14:22 (alan)<\/b>Return to site and access basement intake roomFound main earth cable for unit to be disconnected reconnect test and leave working<\/p>

30\/09\/2022 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54350","activity_ticket_id":"51860","ticket_reference":"HDT52941","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Highlight step up in basement.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/09\/22","activity_end":"2022-09-29 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63729","activity_notes":"Highlight step up in basement.","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2022 14:15 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 12:27 (travis)<\/b>Highlighted various concrete steps in basement area with high visibility yellow gritted paint <\/p>

17\/10\/2022 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54351","activity_ticket_id":"51861","ticket_reference":"HDT52942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/22","activity_end":"2022-09-29 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63730","activity_notes":"Heating not working - FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2022 15:41 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 05:25 (roy)<\/b>Faulty pCB After speaking to Michael got heating working but needs parts<\/p>

19\/10\/2022 16:41 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2022 16:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2022 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54352","activity_ticket_id":"51862","ticket_reference":"HDT52943","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"no hot water coming from the taps in the kitchen and toilets ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/22","activity_end":"2022-09-30 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63731","activity_notes":"no hot water coming from the taps in the kitchen and toilets FOR TODAY There is no hot water coming from the taps in our kitchen and toilets (at office side), in fact the water is colder than the cold water tap. Can someone take a look please, ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 09:13 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 09:49 (michaelk)<\/b>Attended site to replace the faulty immersion thermostat to the basement water heater. Completed work and left fully operational 2hrs labour plus part, total <\/p>

17\/10\/2022 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54353","activity_ticket_id":"51863","ticket_reference":"HDT52944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door needs adjusting ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/22","activity_end":"2022-09-30 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63732","activity_notes":"front door needs adjusting FOR TODAY can we get a handyman to adjust the front door of flat 3 and also the back bedroom door next to the kitchen is sticking and scraping on the floor.The front door is a bit of a nuisance in the night because it wakes people up when you open or close it. It makes loud noises because you really have to push or pull it to get it open or Closed. ThanksPlease can you ask the contractor to use management keys for access at anytime.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 09:15 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 12:33 (travis)<\/b>X2 door alignment,Apartment door & bedroom door ,both tested.<\/p>

30\/09\/2022 12:34 (jane)<\/b>(Ticket Closed)<\/p>

04\/10\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54354","activity_ticket_id":"51864","ticket_reference":"HDT52945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/22","activity_end":"2022-09-30 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63733","activity_notes":"to attend to the below repairs.check\/replace lampsNew tenant is moving in on the 7th Oct.Please collect keys from the security office.","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2022 09:26 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 09:26 (travis)<\/b>Removal of both sliding cupboard doors, repairs and fine adjustments made to rolling mechanisms.Refitted and tested.Lightly lubricated.<\/p>

03\/10\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:01 (alan)<\/b>Replace blown lamps as needed and replace faulty tail rail element <\/p>

05\/10\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54355","activity_ticket_id":"51864","ticket_reference":"HDT52945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/09\/22","activity_end":"2022-09-30 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63734","activity_notes":"Please arrange for Dean to redecorate the Studio Flat and an engineer to attend to the below repairs.New tenant is moving in on the 7th Oct.Please collect keys from the security office.","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2022 09:26 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 09:26 (travis)<\/b>Removal of both sliding cupboard doors, repairs and fine adjustments made to rolling mechanisms.Refitted and tested.Lightly lubricated.<\/p>

03\/10\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:01 (alan)<\/b>Replace blown lamps as needed and replace faulty tail rail element <\/p>

05\/10\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54356","activity_ticket_id":"51864","ticket_reference":"HDT52945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/22","activity_end":"2022-09-30 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63735","activity_notes":"to attend to the below repairs.wardrobe doors stuck and not slidingNew tenant is moving in on the 7th Oct.Please collect keys from the security office.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 09:26 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 09:26 (travis)<\/b>Removal of both sliding cupboard doors, repairs and fine adjustments made to rolling mechanisms.Refitted and tested.Lightly lubricated.<\/p>

03\/10\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:01 (alan)<\/b>Replace blown lamps as needed and replace faulty tail rail element <\/p>

05\/10\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54357","activity_ticket_id":"51865","ticket_reference":"HDT52946","ticket_client":"2108","client_name":"Forty Group","ticket_title":"I have had a report of the hot water not working again at the nursery, at Rectory Park. Are you able to confirm when this can be investigated please.","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/22","activity_end":"2022-09-30 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63736","activity_notes":"I have had a report of the hot water not working again at the nursery, at Rectory Park. Are you able to confirm when this can be investigated please.","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2022 09:30 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 12:42 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2022 12:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2022 14:42 (jane)<\/b>(Ticket Closed)<\/p>

17\/10\/2022 09:46 (michaelk)<\/b>Attended site to investigate heating and hot water issues on site. Found the heating controllers programming to be in the wrong order which wasn't allowing the heating to be on when the centre required it, also the time was out by 12hrs. The hot water issue was caused again by programming. The programmer for the hot water was wired into the heating side, this was re-wired and corrected and a note added to front. The time and programmer was then set and left in full working order. Radiators around the centre were then checked. 4hrs labour 185<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54358","activity_ticket_id":"51866","ticket_reference":"HDT52947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - 4th Oct ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1829","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/22","activity_end":"2022-09-30 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63737","activity_notes":"5 year electrical - 4th Oct ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 09:43 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 08:10 (alan)<\/b>Electrical inspection <\/p>

06\/10\/2022 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54359","activity_ticket_id":"51867","ticket_reference":"HDT52948","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"basement small toilet sink blocked","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/22","activity_end":"2022-10-03 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63738","activity_notes":"babasement small toilet sink can you attend on Monday ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 10:06 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 21:04 (michaelk)<\/b>Attended site to remove toilet, change the pan connector and also change the basin waste. Completed all tasks and tested on completion. 2hrs labour plus parts, total 145.95 ex vat<\/p>

05\/10\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54360","activity_ticket_id":"51868","ticket_reference":"HDT52949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To set up timers for boiler","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/22","activity_end":"2022-09-30 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63739","activity_notes":"To set up timers for boiler","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 12:42 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 21:21 (michaelk)<\/b>Attended site to adjust heating timeswitch as requested. 1hr labour 50<\/p>

05\/10\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54361","activity_ticket_id":"51869","ticket_reference":"HDT52950","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To set up timers for boiler","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","cs_id":"1394","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1394","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/22","activity_end":"2022-09-30 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63740","activity_notes":"To set up timers for boiler","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 12:45 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 21:21 (michaelk)<\/b>Attended site to adjust heating timeswitch as requested. 1hr labour 50<\/p>

05\/10\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54362","activity_ticket_id":"51870","ticket_reference":"HDT52951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"External lighting not coming on ","ticket_address_1":"Shaftesbury Avenue\/Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Shaftesbury Avenue\/Gerrard Place ","cs_id":"2208","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2208","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/22","activity_end":"2022-09-30 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63741","activity_notes":"External lighting not coming on ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 12:52 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 09:02 (alan)<\/b>Locate power supply to be in 2 Gerard PlaceAdjust timeclock and report back locationLeave lights all working<\/p>

03\/10\/2022 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54363","activity_ticket_id":"51871","ticket_reference":"HDT52952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose Door handle for Monday 3rd at 10am - Tenant to give access ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/22","activity_end":"2022-10-03 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63742","activity_notes":"Loose Door handle for Monday 3rd at 10am - Tenant to give access ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 13:38 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 10:42 (travis)<\/b>Repair of door handle.<\/p>

03\/10\/2022 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54364","activity_ticket_id":"51872","ticket_reference":"HDT52953","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Repair leak from toilet - Shop Unit ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/22","activity_end":"2022-09-30 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63743","activity_notes":"Repair leak from toilet - Shop Unit ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 13:48 (System)<\/b>Ticket Created<\/p>

01\/10\/2022 14:24 (roy)<\/b>Tried tightening up cistern as leaking from here but needs new doughnut washer and possibly nut and bolt<\/p>

03\/10\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>

03\/10\/2022 10:35 (roy)<\/b>Removed cistern and replaced doughnut washer and bolts<\/p>

03\/10\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54365","activity_ticket_id":"51822","ticket_reference":"HDT52903","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out meter readings to common parts landlords, residential flats and commercial units over 4No portfolios - Phase Two - On 26th, 27th and 28th September ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/22","activity_end":"2022-09-30 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63744","activity_notes":"To carry out meter readings to common parts landlords, residential flats and commercial units over 4No portfolios - Phase Two - On 26th, 27th and 28th September ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 10:18 (System)<\/b>Ticket Created<\/p>

26\/09\/2022 12:59 (alan)<\/b>Meter readings <\/p>

26\/09\/2022 12:59 (alan)<\/b>Meter readings <\/p>

28\/09\/2022 18:15 (alan)<\/b>Meter reads <\/p>

28\/09\/2022 18:16 (alan)<\/b>Meters reads <\/p>

28\/09\/2022 18:16 (alan)<\/b>Meter reads <\/p>

30\/09\/2022 06:00 (alan)<\/b>Meter readings <\/p>

30\/09\/2022 15:04 (travis)<\/b>Meter reads.<\/p>

30\/09\/2022 15:05 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:06 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:07 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:54 (jane)<\/b>Request Purchase Order for 6,950.00 plus VAT <\/p>

05\/10\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54366","activity_ticket_id":"51822","ticket_reference":"HDT52903","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out meter readings to common parts landlords, residential flats and commercial units over 4No portfolios - Phase Two - On 26th, 27th and 28th September ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/22","activity_end":"2022-09-30 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63745","activity_notes":"To carry out meter readings to common parts landlords, residential flats and commercial units over 4No portfolios - Phase Two - On 26th, 27th and 28th September ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2022 10:18 (System)<\/b>Ticket Created<\/p>

26\/09\/2022 12:59 (alan)<\/b>Meter readings <\/p>

26\/09\/2022 12:59 (alan)<\/b>Meter readings <\/p>

28\/09\/2022 18:15 (alan)<\/b>Meter reads <\/p>

28\/09\/2022 18:16 (alan)<\/b>Meters reads <\/p>

28\/09\/2022 18:16 (alan)<\/b>Meter reads <\/p>

30\/09\/2022 06:00 (alan)<\/b>Meter readings <\/p>

30\/09\/2022 15:04 (travis)<\/b>Meter reads.<\/p>

30\/09\/2022 15:05 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:06 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:07 (travis)<\/b>Meter reads <\/p>

30\/09\/2022 15:54 (jane)<\/b>Request Purchase Order for 6,950.00 plus VAT <\/p>

05\/10\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54367","activity_ticket_id":"51873","ticket_reference":"HDT52954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15231 - Replacement thermostat to fridge freezer ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/09\/22","activity_end":"2022-09-30 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63746","activity_notes":"Replacement thermostat to fridge freezer ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2022 11:34 (sandra)<\/b>Would it be possible to send our engineer back on Monday, between 12pm and 6pm? <\/p>

10\/10\/2022 16:16 (alan)<\/b>Supply access <\/p>

11\/10\/2022 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54368","activity_ticket_id":"51832","ticket_reference":"HDT52913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ceiling leak stain ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/01\/23","activity_end":"2023-01-17 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63747","activity_notes":"Ceiling leak stain the ceiling leak stain is back...again.Dean, let me know when is best to go back in. No hurry.","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2022 14:52 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 09:22 (sandra)<\/b>(Placed On Hold) waiting on leaks to be repaired <\/p>

20\/12\/2022 09:56 (sandra)<\/b>(Removed from on-hold)<\/p>

17\/01\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54369","activity_ticket_id":"51874","ticket_reference":"HDT52955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose Door Handle and leak ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/22","activity_end":"2022-10-03 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63748","activity_notes":"Loose Door Handle and leak ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 09:37 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 15:27 (travis)<\/b>Tried to gain access to roof area to inspect for leak but X2 sets of folding ladders are not long enough,Will return tomorrow to try shorter double extension Ladders .<\/p>

04\/10\/2022 09:02 (travis)<\/b>Roof leak,Slipped slates (reinstated),Blocked outlet and gully (cleared).<\/p>

04\/10\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54370","activity_ticket_id":"51875","ticket_reference":"HDT52956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in flat 2 - in bedroom","ticket_address_1":"Flat 2 ","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/22","activity_end":"2022-10-03 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63749","activity_notes":"leak in flat 2 - in bedroom","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2022 09:49 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54371","activity_ticket_id":"51876","ticket_reference":"HDT52957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - blocked toilet ","ticket_address_1":"Flat 2, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 St Martins Lane ","cs_id":"1496","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1496","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/22","activity_end":"2022-10-03 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63750","activity_notes":"emergency call out - blocked toilet ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2022 10:03 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54372","activity_ticket_id":"51877","ticket_reference":"HDT52958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked drain flooding ","ticket_address_1":"34-36 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34-36 Wardour Street ","cs_id":"1941","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1941","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/22","activity_end":"2022-10-03 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63751","activity_notes":"blocked drain flooding ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2022 10:08 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54373","activity_ticket_id":"51861","ticket_reference":"HDT52942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/22","activity_end":"2022-10-03 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63752","activity_notes":"Heating not working -THIS WAS ROY AND LILIAN IS WAITING ON A QUOTE FOR THE PCB","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2022 15:41 (System)<\/b>Ticket Created<\/p>

30\/09\/2022 05:25 (roy)<\/b>Faulty pCB After speaking to Michael got heating working but needs parts<\/p>

19\/10\/2022 16:41 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2022 16:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2022 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54374","activity_ticket_id":"51878","ticket_reference":"HDT52959","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water pressure ","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 36 St Martins Lane ","cs_id":"1495","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1495","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/22","activity_end":"2022-10-03 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63753","activity_notes":"no water pressure ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 10:36 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 21:07 (michaelk)<\/b>Attended site to investigate the heating system continuously loosing pressure. Re-pressurised and inspected all boiler and flat connections. Found that the system filters seal requires changing, will collect and return to fit. 2hrs labour 95<\/p>

05\/10\/2022 21:54 (michaelk)<\/b>Attended site to isolate the heating and remove the system filter. The seals were then replaced and the system re-pressurised testing on completion. Left in full working order. 2hrs labour 95<\/p>

06\/10\/2022 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54375","activity_ticket_id":"51828","ticket_reference":"HDT52909","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Investigate leak from sky light in shop unit. It is dripping","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/22","activity_end":"2022-10-03 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63754","activity_notes":"Investigate leak from sky light in shop unit. It is dripping","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 14:12 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 10:37 (roy)<\/b>With Alan to reseal inside of skylight. Two people needed.Tall steps<\/p>

03\/10\/2022 11:05 (alan)<\/b>Help Roy<\/p>

03\/10\/2022 12:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54376","activity_ticket_id":"51879","ticket_reference":"HDT52960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"low water pressure in sink and shower bathroom ","ticket_address_1":"Flat 2, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 St Martins Lane ","cs_id":"1496","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1496","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/22","activity_end":"2022-10-03 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63755","activity_notes":"low water pressure in sink and shower bathroom management keys for access ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 11:15 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 21:09 (michaelk)<\/b>Attended site to inspect the basin waste running slow. The extendable p trap requires re-sealing to clear. Will arrange new seals and return. 1hr labour 50.<\/p>

05\/10\/2022 21:55 (michaelk)<\/b>Attended site to remove basin waste, clean and replace all seals to trap. Cleaned shower waste and tested all outlets on completion. 2hrs labour 95<\/p>

06\/10\/2022 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54377","activity_ticket_id":"51880","ticket_reference":"HDT52961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/22","activity_end":"2022-10-03 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63756","activity_notes":"list of works resilicone shower cubicle","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 11:22 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 13:18 (travis)<\/b>Replacement of mastic seals in shower cubicle,Mastic around kitchen sockets.<\/p>

04\/10\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 08:05 (alan)<\/b>Replace light switch and repair switch panel for appliances <\/p>

06\/10\/2022 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54378","activity_ticket_id":"51880","ticket_reference":"HDT52961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/22","activity_end":"2022-10-03 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63757","activity_notes":"list of works faulty hallway switchto replace switches panel ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2022 11:22 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 13:18 (travis)<\/b>Replacement of mastic seals in shower cubicle,Mastic around kitchen sockets.<\/p>

04\/10\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 08:05 (alan)<\/b>Replace light switch and repair switch panel for appliances <\/p>

06\/10\/2022 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54379","activity_ticket_id":"51881","ticket_reference":"HDT52962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to lift decking to repair leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/22","activity_end":"2022-10-05 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63758","activity_notes":"to lift decking to repair leak WEDNESDAY with travis - tenatn home for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 12:11 (travis)<\/b>Roof works.<\/p>

05\/10\/2022 12:42 (roy)<\/b>Lift up decking to carry out repairs underneath.Checked outlet with snake<\/p>

05\/10\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54380","activity_ticket_id":"51881","ticket_reference":"HDT52962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to lift decking to repair leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/22","activity_end":"2022-10-05 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63759","activity_notes":"to lift decking to repair leak Wednesday with roy tenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 12:11 (travis)<\/b>Roof works.<\/p>

05\/10\/2022 12:42 (roy)<\/b>Lift up decking to carry out repairs underneath.Checked outlet with snake<\/p>

05\/10\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54381","activity_ticket_id":"51882","ticket_reference":"HDT52963","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"boiler issues no pressure ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"1577","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9EP","ticket_client_site":"1577","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/22","activity_end":"2022-10-03 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63760","activity_notes":"boiler issues no pressure ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 13:06 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 21:12 (michaelk)<\/b>Attended site to investigate boiler system pressure. Re-pressurised boiler and inspected all components within but could find no cause. Inspected all radiators and visible pipework on all floors for possible low pressure causes, none found. 2hrs labour 95<\/p>

05\/10\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54382","activity_ticket_id":"51883","ticket_reference":"HDT52964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/22","activity_end":"2022-10-06 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63761","activity_notes":"5 year electrical booked for 6th October with keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 13:27 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 14:31 (alan)<\/b>Electrical inspection <\/p>

07\/10\/2022 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54383","activity_ticket_id":"51884","ticket_reference":"HDT52965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/22","activity_end":"2022-10-03 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63762","activity_notes":"5 year electrical vacant until 6th October ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 13:29 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 08:08 (alan)<\/b>Electrical inspection <\/p>

06\/10\/2022 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54384","activity_ticket_id":"51885","ticket_reference":"HDT52966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 3 ","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/22","activity_end":"2022-10-14 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63763","activity_notes":"5 year electrical tenant requested 14th and will give access 8am ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2022 13:30 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54385","activity_ticket_id":"51886","ticket_reference":"HDT52967","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/22","activity_end":"2022-10-13 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63764","activity_notes":"5 year electricalbooked for 13th with keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 13:31 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 14:22 (alan)<\/b>Electrical inspection <\/p>

13\/10\/2022 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54386","activity_ticket_id":"51887","ticket_reference":"HDT52968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 5, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 77-78 St Martins Lane ","cs_id":"1606","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1606","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/22","activity_end":"2022-10-19 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63765","activity_notes":"5 year electrical keys but knock first booked for 19th october ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 13:32 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 10:57 (alan)<\/b>Electrical inspection <\/p>

19\/10\/2022 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54387","activity_ticket_id":"51888","ticket_reference":"HDT52969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1806","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1806","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/22","activity_end":"2022-10-03 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63766","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 13:34 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 11:17 (alan)<\/b>Electrical inspection <\/p>

14\/10\/2022 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54388","activity_ticket_id":"51889","ticket_reference":"HDT52970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We are experiencing an issue with the light switch in the living room of apartment 4.1 at 52 Shaftesbury Avenue, The lights in the living room are not going off at the moment,","ticket_address_1":"Flat 4.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"2171","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2171","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/22","activity_end":"2022-10-03 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63767","activity_notes":"We are experiencing an issue with the light switch in the living room of apartment 4.1 at 52 Shaftesbury Avenue, The lights in the living room are not going off at the moment,","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 14:08 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 11:34 (alan)<\/b>Replace faulty dimmer module to lights in main room <\/p>

06\/10\/2022 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54389","activity_ticket_id":"51890","ticket_reference":"HDT52971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement bulbs ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3, 38 St Martins Lane ","cs_id":"1758","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1758","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/22","activity_end":"2022-10-03 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63768","activity_notes":"replacement bulbs Were wanting to replace the spotlight light bulbs in the apartment, I believe they are GU10 bulbs but Im not able to remove them. Attached are photos of the bulbs, can you please advise how best to remove them?","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 14:09 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 06:50 (alan)<\/b>Meet with tenant and explain how to replace lamps in kitchen and bathroom wall lights Explain that the down lighters are all LED and lamps are not changeable and you have to replace the whole fitting <\/p>

17\/10\/2022 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54390","activity_ticket_id":"51841","ticket_reference":"HDT52922","ticket_client":"1574","client_name":"Ms A Dick","ticket_title":"List of works Mrs A Dicks 07736 647 462","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8, 34 Long Lane ","cs_id":"2160","cs_address_2":"","cs_town":"London ","cs_postcode":"SE1 4NN","ticket_client_site":"2160","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63769","activity_notes":"List of works 8.30 Thursday keys with concierge Bathroom, 2No spotlights need replacing, but sealant around needs removing to get to lights Toilet seat hinges looseDoor hinges and handles to both doors (bathroom and door to studio) need refixingShower pole to shower loose Shower, hot water not coming through that well, maybe limescaleDoor frame inside front door wrapped, needs nailing back Under cabinet tube light to kitchen need replacingBathroomoReplace the bulbs for two spotlights in the ceiling. The sockets have for some reason been sealed with a sealant (the kind used in showers) so you would need to access the socket and them make sure all is secure afterwards. The bulbs have already been bought and are available in the flatoThe showe pole is loose and so needs to be put back in placeoThe shower temperature (tap system) is not accessing hot water so well. It is stiff so that needs to be resolved so that the water can get hot.oThe toilet seat hinges need to be tightened as it knocks about a bit at the momentx2 door handles - they feel a bit loose so just need to be tightened (door to bath room then door to main studio areaKitchenoThe slim pole light that lights up the work top (hidden underneath the cabinet) needs to be replaced. I could not find a replacement so hoped you could find the right bulb for use. Please also fix the cord for the light so that it is hidden under the cabinet rather than hanging down visibleFront door the wooden door frame that the latch is fixed to has warped. I wondered if it can be nailed back to the wall or fixed some other simple way.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 13:47 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 12:36 (roy)<\/b>Various bits.Need new under counter light fittingNeed shower control<\/p>

07\/10\/2022 15:36 (sandra)<\/b>New under counter light fitting is broken and needs to be replacedNo shop near by so ntrShower controlI suggest replacing it or Michael to tell me how and what k need to do.It is extremely stiff and very difficult to useTriton mixerNot sure where to turn off water supply to replaceEverything else is completed <\/p>

13\/10\/2022 09:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54391","activity_ticket_id":"51891","ticket_reference":"HDT52972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Error E06 code and door is not opening.","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2a","cs_id":"1782","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1782","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/10\/22","activity_end":"2022-10-03 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63770","activity_notes":"Error E06 code and door is not opening.","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2022 14:15 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54392","activity_ticket_id":"51892","ticket_reference":"HDT52973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sandra, no access to the gas meter due to cupboard door issue.","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2a","cs_id":"1782","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1782","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/22","activity_end":"2022-10-07 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63771","activity_notes":"Sandra, no access to the gas meter due to cupboard door issue.sliding wardrobe needs to be realignedFRIDAY 12 - 1PM ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 14:20 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 14:59 (travis)<\/b>Wardrobe doors X4 removal and alignment,rehang and test.<\/p>

07\/10\/2022 15:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54393","activity_ticket_id":"51893","ticket_reference":"HDT52974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15230 - Remedial works following NICEic ","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2107","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2107","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/22","activity_end":"2022-11-16 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63772","activity_notes":"Remedial works following NICEic Booked with tenant for 10 am on 16th November ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 11:26 (alan)<\/b>Replace distribution board Quoted works <\/p>

18\/11\/2022 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54394","activity_ticket_id":"51894","ticket_reference":"HDT52975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"drain and refill water tanks ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/22","activity_end":"2022-10-03 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63773","activity_notes":"drain and refill water tanks ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 15:42 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 21:19 (michaelk)<\/b>Attended site to draindown mains booster tank in ground floor plantroom. Isolated the the tank and pumps and drained tank. Cleared debris manually where possible and re-filled tank. Allowed tank to reach normal level and reinstated pumps. Monitored pressure until system was stable. 4hrs labour 185.<\/p>

05\/10\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54395","activity_ticket_id":"51895","ticket_reference":"HDT52976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/22","activity_end":"2022-10-03 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63774","activity_notes":"FOR TUESDAY AFTER 12 PM shower isn't running properly. Please check if the shower cartridge requires replacing.Tenant is aware, therefore ,please collect Flat 1 keys at Kingly Court.","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 16:15 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 21:59 (michaelk)<\/b>Attended site to investigate shower following report. We have liased with lilian what is required and provided a quote. 1hr labour 50<\/p>

06\/10\/2022 10:27 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2022 13:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 13:20 (jane)<\/b>(Ticket Closed)<\/p>

25\/10\/2022 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2022 07:11 (michaelk)<\/b>Attended site to shower shroud not fitting over the fitted cartridge. The cause of the problem was that the tile cut outs were not large enough. Stitch drilled tiles, completed installation and grouted on completion. 4hrs labour plus materials, total 203 ex vat.<\/p>

26\/10\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54396","activity_ticket_id":"51895","ticket_reference":"HDT52976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/22","activity_end":"2022-10-03 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63775","activity_notes":"list of works for tuesday after 12pm Cracked tiles behind the shower control need to be replaced. Regrout around the shower tray and tilesTenant is aware, therefore ,please collect Flat 1 keys at Kingly Court.","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2022 16:15 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 21:59 (michaelk)<\/b>Attended site to investigate shower following report. We have liased with lilian what is required and provided a quote. 1hr labour 50<\/p>

06\/10\/2022 10:27 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2022 13:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 13:20 (jane)<\/b>(Ticket Closed)<\/p>

25\/10\/2022 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2022 07:11 (michaelk)<\/b>Attended site to shower shroud not fitting over the fitted cartridge. The cause of the problem was that the tile cut outs were not large enough. Stitch drilled tiles, completed installation and grouted on completion. 4hrs labour plus materials, total 203 ex vat.<\/p>

26\/10\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54397","activity_ticket_id":"51896","ticket_reference":"HDT52977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking expansion tank ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/22","activity_end":"2022-10-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63776","activity_notes":"Noticed a leak coming from the cupboard - tank for the hot water and central heating Pressure tank inside, this was leaking last night, this was at 2 and a half bar. Switched it all off and the pressure went down, but i now have no hot water as have had to turn them all off because the bar goes up and starts leaking Its the red tank, - pressure one - Zilmet is the male - 8L pressure tank","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 10:00 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 20:51 (michaelk)<\/b>Attendeds site to investigate suspected leak in cylinder cupboard. Fired heating system which showed the expansion vessel leaking at 2bar. Collected replacement vessel from suppliers and returned to site to fit. Adapted pipework and tested operation on completion leaving in full working order. 4hrs labour plus parts, total 244.97 ex vat.<\/p>

05\/10\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54398","activity_ticket_id":"51897","ticket_reference":"HDT52978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower head holder and dryer knob ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63777","activity_notes":"shower head holder and dryer knob can you take all the details for the dryer knob please so i can get it ordered.Thursday afternoon TENANT IN FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 10:08 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:45 (roy)<\/b>Refixed shower rail but needs replacing.Screws rusty and screwed into plasticTook photos of washing machine<\/p>

11\/10\/2022 10:44 (jane)<\/b>New knob for dryer on order <\/p>

14\/10\/2022 15:25 (jane)<\/b>Tuesday, 18\/10, between 10am and 2pm to fit the parts<\/p>

19\/10\/2022 09:31 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2022 10:37 (roy)<\/b>Give access to Repair Aid and repkace shower rail<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54399","activity_ticket_id":"51898","ticket_reference":"HDT52979","ticket_client":"1961","client_name":"August Equity","ticket_title":"office door - not closing\/locking correctly","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/22","activity_end":"2022-10-04 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63778","activity_notes":"office door - not closing\/locking correctly 1st floor ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 10:10 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 15:31 (travis)<\/b>Office door alignment,Keep adjustments.<\/p>

06\/10\/2022 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54400","activity_ticket_id":"51899","ticket_reference":"HDT52980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water in our flat, turned the boiler on and off again, still no hot water","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/22","activity_end":"2022-10-04 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63779","activity_notes":"no hot water in our flat, turned the boiler on and off again, still no hot water","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2022 10:12 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54401","activity_ticket_id":"51900","ticket_reference":"HDT52981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-22 New Row","cs_id":"1283","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1283","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/22","activity_end":"2022-10-04 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63780","activity_notes":"leak The water has come from the female washroom on third floor, leaking through the ceiling of the male washroom on second floor. It appears the water has knocked out the PIR sensor so the second floor washroom lights arent operational.","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 10:15 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 10:55 (alan)<\/b>Replace damaged movement sensor in 2nd floor toilet follow From above <\/p>

06\/10\/2022 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54402","activity_ticket_id":"51902","ticket_reference":"HDT52983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"external gates missing wire mesh ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/22","activity_end":"2022-10-04 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63781","activity_notes":"external gates missing wire mesh Travis previously fitted chicken wire but it's not strong enough.Can you please inform Travis to install a stronger wire mesh.","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 11:24 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 08:59 (travis)<\/b>Gate bottom fitted to stop rubbish blowing into the basement area.<\/p>

07\/10\/2022 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54403","activity_ticket_id":"51903","ticket_reference":"HDT52984","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Flat A and Flat E","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/22","activity_end":"2022-10-20 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63782","activity_notes":"Flat A and Flat Ethere is a leak outside Flat C from the overflow possibly coming from one of the boilers.Provisionally booked for for the 20th ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 12:40 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 21:10 (michaelk)<\/b>Attended site to investigate leak in lightwell outside flat A. We did locate a pressure\/temperature relief valve from flat E which was found discharging. Valve to be quoted for replacement. 2hrs labour 95<\/p>

21\/10\/2022 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54404","activity_ticket_id":"51901","ticket_reference":"HDT52982","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"tap not working ","ticket_address_1":"Flat 4","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"846","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"846","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/22","activity_end":"2022-10-04 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63783","activity_notes":"tap not working Can we have a call out to the above please as the hot tap isnt working properly! We are having a new system communal boiler installed and has now gone live and the lady believes it is that which is causing the issue but the plumbers believe it is her tap\/plumbing that needs to be looked at in her bathroom. Can you let me know when someone can attend please?","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 10:27 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 21:52 (michaelk)<\/b>Attended site to investigate poor water flow to bathroom basin. We removed the strainers fitted to reveal blocked cartridges. These were cleaned using acid, flushed and re-fitted to the tap. The tap was then tested and left in full working order. 2hrs labour 95<\/p>

06\/10\/2022 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54405","activity_ticket_id":"51904","ticket_reference":"HDT52985","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15221 - To replace filling loop to boiler ","ticket_address_1":"Flat 20, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 20","cs_id":"93","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"93","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/22","activity_end":"2022-10-04 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63784","activity_notes":"To replace filling loop to boiler MONDAY WITH KEYS BUT TENANT MAY BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 21:18 (michaelk)<\/b>Attended site to complete quoted works. Job left fully operational. 2hrs labour plus part, total 105 ex vat.<\/p>

13\/10\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54406","activity_ticket_id":"51905","ticket_reference":"HDT52986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15220 - Pump to boiler needs a new seal","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/22","activity_end":"2022-10-12 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63785","activity_notes":"Pump to boiler needs a new seal wednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 21:05 (michaelk)<\/b>Attended site to carry out quoted works replacing the pump seal. Work was completed 2hrs labour plus parts, total 101 ex vat.Note; when removing the pump connection the corrosion had damaged the thread which completely stripped. A replacement pump was fitted from site stock. An additional 2hrs labour was reported to sue. 95<\/p>

13\/10\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54407","activity_ticket_id":"51906","ticket_reference":"HDT52987","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15216 - remedial works following Gas Inspection ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/22","activity_end":"2022-10-04 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63786","activity_notes":"remedial works following Gas Inspection ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 21:20 (michaelk)<\/b>Attended site to to complete quoted works. Left boiler running fully operational 4hrs labour plus parts, total 250 ex vat.<\/p>

13\/10\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54408","activity_ticket_id":"51907","ticket_reference":"HDT52988","ticket_client":"1961","client_name":"August Equity","ticket_title":"Please can you kindly send someone in to change the lights in the boardroom. A couple of the bulbs have gone. These seem to go quite often, can they be changed to LEDS? ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/22","activity_end":"2022-10-04 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63787","activity_notes":"Please can you kindly send someone in to change the lights in the boardroom. A couple of the bulbs have gone. These seem to go quite often, can they be changed to LEDS? ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 12:52 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 13:58 (alan)<\/b>Replace 10 Lamps in down lights on board room <\/p>

11\/10\/2022 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54409","activity_ticket_id":"51908","ticket_reference":"HDT52989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Signage hanging down ","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/22","activity_end":"2022-10-04 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63788","activity_notes":"Signage hanging down ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2022 13:48 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 15:55 (travis)<\/b>Refix roof canopy leadworks to prevent it falling into the street.<\/p>

05\/10\/2022 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54410","activity_ticket_id":"51732","ticket_reference":"HDT52813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into common parts and from skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/22","activity_end":"2022-10-04 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63789","activity_notes":"leak into common parts and from skylight ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2022 09:55 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 12:06 (travis)<\/b>Sourcing X2 different leaks.<\/p>

14\/09\/2022 09:28 (sandra)<\/b>We have attended again yesterday. These are two different leaks. One coming from the skylight\/common parts we have water tested and we cannot find anywhere where it is coming through.The next stage is to open up a piece of the ceiling that is damaged to see if any pipework is running through and leaking. We have booked this for tomorrow when we have two engineers available to investigate.The other is definitely, coming from the shower tray as since he hasnt had a shower it has stopped although we water tested yesterday so there may be some water come through. We can hear it dripping on the ceiling below when you run the shower. This will need the shower tray to come out but I am first going to send in another engineer tomorrow at the same time to see if there is any other way we can resolve this problem.<\/p>

14\/09\/2022 09:37 (iain)<\/b>Leaks.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Leak.<\/p>

20\/09\/2022 19:51 (michaelk)<\/b>Attended site to remove the shower doors, tray and to investigate the cause of the leak into the flat below. We have found one leak around the shower trap and another leak in the wall, this is joining the soil stack into the cast iron downpipe. All pictures have been forwarded to the office with a report. Note the area is very wet and requires a dehumidifier, which riy is going to supply. 8hrs labour 365<\/p>

27\/09\/2022 07:14 (michaelk)<\/b>Attended site to cut out soil pipes and fittings inside bathroom wall. Replaced all fittings and pipes and reconnected all drainage feeding other areas. Tested all pipework for leaks and left bathroom area to dry out with humidifier. 5hrs labour plus materials.<\/p>

29\/09\/2022 10:16 (sandra)<\/b>Lee has today put the shower tray back into position on a bed of bonding, as previously installed due to the uneven surface.Travis or Ian are now clear to re-tile so that the enclosure can be finished. Could the job be re-opened also so that I can update,<\/p>

06\/10\/2022 12:30 (travis)<\/b>Shower tiling works.<\/p>

08\/11\/2022 20:51 (michaelk)<\/b>Attended site to inspect the roof in two areas where leaks have been indetified. Sealed lead work in affected areas, will monitor situation. 2hrs labour 95<\/p>

09\/11\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2023 14:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2023 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54411","activity_ticket_id":"51825","ticket_reference":"HDT52906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/10\/22","activity_end":"2022-10-05 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63790","activity_notes":"Ive been having an issue with the washing machine ever since I started using it. It randomly pauses and beeps mid-cycle several times and I have to be present to restart it or else it just stops working. I tried to change programs and minimize load before talking to you about this but its been happening ever since I moved in. Is there someone who can fix this as soon as possible ?","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2022 12:22 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 09:26 (sandra)<\/b>I can boo this in for 5th Oct Wednesday between 12 4pm. Will the tenant be at home.<\/p>

27\/09\/2022 09:44 (sandra)<\/b>BOOKED FOR 5TH 10 - 2PM <\/p>

11\/10\/2022 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54412","activity_ticket_id":"51909","ticket_reference":"HDT52990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15228 - Replacement washer\/dryer - Hotpoint Option","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/10\/22","activity_end":"2022-10-05 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63791","activity_notes":"Replacement washer\/dryer - Hotpoint Option ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2022 10:57 (sandra)<\/b>on order <\/p>

17\/10\/2022 09:21 (jane)<\/b>Keys for access on 20th October <\/p>

20\/10\/2022 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54413","activity_ticket_id":"51910","ticket_reference":"HDT52991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63792","activity_notes":"5 year electrical with keys 5th Oct","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 09:30 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 06:49 (alan)<\/b>Electrical inspection <\/p>

06\/10\/2022 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54414","activity_ticket_id":"51911","ticket_reference":"HDT52992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63793","activity_notes":"5 year electrical 5th October with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 09:31 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 08:11 (alan)<\/b>Electrical inspection <\/p>

06\/10\/2022 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54415","activity_ticket_id":"51913","ticket_reference":"HDT52994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63794","activity_notes":"5 year electrical collect keys on 6th October ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2022 09:33 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54416","activity_ticket_id":"51914","ticket_reference":"HDT52995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63795","activity_notes":"5 year electrical 6TH OCT PLEASE CALL 03300240102 30 MINS PRIOR TO ARRIVAL ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 09:35 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 14:32 (alan)<\/b>Electrical inspection <\/p>

07\/10\/2022 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54417","activity_ticket_id":"51915","ticket_reference":"HDT52996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out in common parts ","ticket_address_1":"82 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 5AY","cs_address_1":"82 Shaftesbury Avenue","cs_id":"1106","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 5AY","ticket_client_site":"1106","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63796","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 09:46 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 08:02 (alan)<\/b>Replace blown lamps in common parts <\/p>

06\/10\/2022 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54418","activity_ticket_id":"51916","ticket_reference":"HDT52997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace the batter in the heating controller ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2207","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2207","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63797","activity_notes":"replace the batter in the heating controller ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 09:48 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 08:04 (alan)<\/b>Replace batteries in heating controls<\/p>

06\/10\/2022 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54419","activity_ticket_id":"51917","ticket_reference":"HDT52998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Alarm and plumbing checks ","ticket_address_1":"Flat 8, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House","cs_id":"1363","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1363","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/22","activity_end":"2022-10-05 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63798","activity_notes":"Alarm and plumbing checks TODAY\/TOMORROW New tenant is moving in on 7th October keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:35 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 16:57 (roy)<\/b>Checked hot water heating hand basin toilet shower wash machine and dishwasher.Leak on kitchen waste refixed.Checked alarms all ok<\/p>

10\/10\/2022 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54420","activity_ticket_id":"51880","ticket_reference":"HDT52961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63799","activity_notes":"list of works resilicone shower cubiclefaulty hallway switchto replace switches panel ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 11:22 (System)<\/b>Ticket Created<\/p>

04\/10\/2022 13:18 (travis)<\/b>Replacement of mastic seals in shower cubicle,Mastic around kitchen sockets.<\/p>

04\/10\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 08:05 (alan)<\/b>Replace light switch and repair switch panel for appliances <\/p>

06\/10\/2022 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54421","activity_ticket_id":"51864","ticket_reference":"HDT52945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63800","activity_notes":"check\/replace lampsNew tenant is moving in on the 7th Oct.Please collect keys from the security office.towel rail not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 09:26 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 09:26 (travis)<\/b>Removal of both sliding cupboard doors, repairs and fine adjustments made to rolling mechanisms.Refitted and tested.Lightly lubricated.<\/p>

03\/10\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2022 11:01 (alan)<\/b>Replace blown lamps as needed and replace faulty tail rail element <\/p>

05\/10\/2022 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54422","activity_ticket_id":"51922","ticket_reference":"HDT53003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can I raise a job for Travis to collect the easels from 7 Dials and return them to storage at Central Cross please.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/22","activity_end":"2022-10-05 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63801","activity_notes":"Please can I raise a job for Travis to collect the easels from 7 Dials and return them to storage at Central Cross please.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:49 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 13:38 (travis)<\/b>Easels,picked up & delivered.<\/p>

06\/10\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54423","activity_ticket_id":"51850","ticket_reference":"HDT52931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37\/38 Gerrard Street ","cs_id":"2206","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2206","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63802","activity_notes":"list of works 1.Electric cupboard ground floor needs clearing of fire hazard materials, also cleaners' chemicals in right hand corner. Cupboard left unlocked also - Please clear all rubbish and lock cupboard. 2.In riser cupboard 2nd floor flats corridor, see photo, assessor opened the cupboard containing extract vent system the floor was full of rubbish , black sacks, cardboard boxes from engineers? These needs clearing3.Ground floor lobby by the lift door, few lights on the wall arent working and area is dark. Two lights out ground floor level. Please replace ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 14:55 (System)<\/b>Ticket Created<\/p>

03\/10\/2022 13:49 (travis)<\/b>Removal of rubbish from various areas,Doors locked,Rubbish disposed off <\/p>

03\/10\/2022 16:26 (sandra)<\/b>(Ticket Closed)<\/p>

05\/10\/2022 10:58 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 09:43 (alan)<\/b>Investigate 3 lights not working on ground floor,Fault found to be loose connection repaired and left working<\/p>

06\/10\/2022 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54424","activity_ticket_id":"51927","ticket_reference":"HDT53008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handrail","ticket_address_1":"21 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Newport Court ","cs_id":"1949","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1949","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/22","activity_end":"2022-10-05 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63803","activity_notes":"handrailThe top floor handrail needs to be secured properly. I think the gap has widened therefore, the handrail gets loose again.I don't want to keep asking them to come back after a few weeks to secure again.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 11:02 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 14:25 (travis)<\/b>Refitted handrail and checked all floors <\/p>

06\/10\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54425","activity_ticket_id":"51928","ticket_reference":"HDT53009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 61 Chandos Place ","cs_id":"1523","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1523","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/22","activity_end":"2022-10-11 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63804","activity_notes":"5 year electrical BOOKED FOR 11TH OCT -please call 03300240102, 30mns prior arrival to get access","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 11:05 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 16:43 (alan)<\/b>Electrical inspection <\/p>

12\/10\/2022 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54426","activity_ticket_id":"51929","ticket_reference":"HDT53010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1776","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1776","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/22","activity_end":"2022-10-11 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63805","activity_notes":"5 year electrical yes-please call 03300240102, 30mns prior arrival to get accessBOOKED FOR 11TH ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 11:08 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 16:43 (alan)<\/b>Electrical inspection <\/p>

12\/10\/2022 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54427","activity_ticket_id":"51930","ticket_reference":"HDT53011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 3 ","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/22","activity_end":"2022-10-14 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63806","activity_notes":"5 year electrical BOOKED FOR 14TH yes-tentant requested 14th and she will give access early morning","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 11:12 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 16:25 (alan)<\/b>Electrical inspection <\/p>

14\/10\/2022 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54428","activity_ticket_id":"51931","ticket_reference":"HDT53012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/22","activity_end":"2022-10-13 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63807","activity_notes":"5 year electrical booked for 13th collect keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 11:15 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 14:23 (alan)<\/b>Hdt52967On the system twice<\/p>

13\/10\/2022 14:34 (sandra)<\/b>(Ticket Closed)<\/p>

25\/10\/2022 16:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2022 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54429","activity_ticket_id":"51926","ticket_reference":"HDT53007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in bathroom ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 62 Goodge Street ","cs_id":"1560","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1560","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/22","activity_end":"2022-10-05 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63808","activity_notes":"leak in bathroom Could you send someone today to take a look at this and try to find out the cause of the above? Repair it if possible.This is in the bathroom of the above property. the flat is empty now and we have new tenants moving in tomorrow.Please let me know if they can attend.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:57 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 21:38 (michaelk)<\/b>Attended site to report on leaks highlighted around the shower and possible cause. Reported to office 1hr labour 50<\/p>

06\/10\/2022 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54430","activity_ticket_id":"51932","ticket_reference":"HDT53013","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak into Flat 1 from Flat 4","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/22","activity_end":"2022-10-05 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63809","activity_notes":"leak into Flat 1 from Flat 4See Su before visit ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 11:27 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 21:42 (michaelk)<\/b>Attended site to investigate leak into flat 1 from flat 4. Traced the problem to the bathroom area where we found a live leak on the mains into the toilet cistern. The toilet was isolated as the back to wall pan was also found dropping down on both sides which is dangerous. Reported issues to sue. 2hrs labour 95.<\/p>

06\/10\/2022 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54431","activity_ticket_id":"51933","ticket_reference":"HDT53014","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak into Relax from Flat 12 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/22","activity_end":"2022-10-05 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63810","activity_notes":"leak into Relax from Flat 14 see Su before visit ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 11:28 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 21:47 (michaelk)<\/b>Attended site to investigate leak into the retail unit. After tracing the rough area out, the leak was found in flat 12. The shower tray seal was found to be broken in numerous areas causing the issue. I have reported the problem to sue. 2hrs labour 2x engineers, total 190<\/p>

06\/10\/2022 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54432","activity_ticket_id":"51494","ticket_reference":"HDT52575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15111 - New roller blinds ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/22","activity_end":"2022-10-10 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63811","activity_notes":"New roller blinds BOOKED IN FOR MONDAY WITH ALAN 11 - 3PM 10TH OCTOBER BLINDS ARE AT THE OFFICE ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2022 16:32 (jane)<\/b>Blinds on order, 3 x week lead-time <\/p>

10\/10\/2022 14:41 (travis)<\/b>Removal & disposal of old blinds,Fitment of X4 new double rolling blinds.<\/p>

11\/10\/2022 07:44 (alan)<\/b>Help Travis <\/p>

11\/10\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54433","activity_ticket_id":"51780","ticket_reference":"HDT52861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15198 - Replacement integrated door to fridge freezer ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2110","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/22","activity_end":"2022-10-12 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63812","activity_notes":"did you fit this, this morning Replacement integrated door to fridge freezer WEDNESDAY 12TH BETWEEN 8 - 10. DOOR IS AT THE OFFICE alan is bringing this up wednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2022 13:35 (jane)<\/b>Leadtime 3 weeks on new door <\/p>

05\/10\/2022 12:33 (sandra)<\/b>BOOKED WEDNESDAY 12TH 8 - 10 AM<\/p>

12\/10\/2022 16:49 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2022 17:25 (roy)<\/b>Removed and replaced door to top fridge door<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54434","activity_ticket_id":"51730","ticket_reference":"HDT52811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To run through list of works with Lilian for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/22","activity_end":"2022-10-05 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63813","activity_notes":"To run through list of works with Lilian for today 2x Quotes on 5 Roller Blinds (similar to 8A Gerrard) and blackout blinds. (not too costly & easy to get hold of) Bedrooms blinds are priority1x 1100mm x 2100mm2x 660mm x 2100mm1x 1160 x 1900mm (Bedroom)1x 1220mm x 2100mm (Bedroom)-Remove all existing blinds-Clean glass hob -replace missing cover to hob lights-Install Bathroom windows restrictor\/clean moldy bathroom windows-Resilicon around shower, reinstate shower handle...etc-Replace toilet flush","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:39 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 16:11 (travis)<\/b>List of works <\/p>

12\/09\/2022 15:44 (travis)<\/b>List of works.<\/p>

13\/09\/2022 07:17 (iain)<\/b>List of works.<\/p>

13\/09\/2022 11:00 (jane)<\/b>Blinds on order, 14 days lead-time Lilian would like the invoice split, one for bedroom blinds an other invoice for remainder of blinds <\/p>

13\/09\/2022 11:53 (sandra)<\/b>cooker hood lense ordered <\/p>

15\/09\/2022 08:11 (travis)<\/b>Collection and installment of kitchen oven extractor light lens.<\/p>

22\/09\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2022 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2022 13:34 (jane)<\/b>Fitting blinds on Thursday 20th October with Roy <\/p>

20\/10\/2022 11:51 (travis)<\/b>Fitted X5 double blinds in all rooms.<\/p>

20\/10\/2022 12:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54435","activity_ticket_id":"51730","ticket_reference":"HDT52811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To run through list of works with Lilian for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63814","activity_notes":"To run through list of works with Lilian for today 2x Quotes on 5 Roller Blinds (similar to 8A Gerrard) and blackout blinds. (not too costly & easy to get hold of) Bedrooms blinds are priority1x 1100mm x 2100mm2x 660mm x 2100mm1x 1160 x 1900mm (Bedroom)1x 1220mm x 2100mm (Bedroom)-Remove all existing blinds-Clean glass hob -replace missing cover to hob lights-Install Bathroom windows restrictor\/clean moldy bathroom windows-Resilicon around shower, reinstate shower handle...etc-Replace toilet flush","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2022 09:39 (System)<\/b>Ticket Created<\/p>

09\/09\/2022 16:11 (travis)<\/b>List of works <\/p>

12\/09\/2022 15:44 (travis)<\/b>List of works.<\/p>

13\/09\/2022 07:17 (iain)<\/b>List of works.<\/p>

13\/09\/2022 11:00 (jane)<\/b>Blinds on order, 14 days lead-time Lilian would like the invoice split, one for bedroom blinds an other invoice for remainder of blinds <\/p>

13\/09\/2022 11:53 (sandra)<\/b>cooker hood lense ordered <\/p>

15\/09\/2022 08:11 (travis)<\/b>Collection and installment of kitchen oven extractor light lens.<\/p>

22\/09\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2022 14:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2022 13:34 (jane)<\/b>Fitting blinds on Thursday 20th October with Roy <\/p>

20\/10\/2022 11:51 (travis)<\/b>Fitted X5 double blinds in all rooms.<\/p>

20\/10\/2022 12:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54436","activity_ticket_id":"51923","ticket_reference":"HDT53004","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse and Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2210","cs_address_2":"1-3 Horse and Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2210","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63815","activity_notes":"Gas compliance testing without PATbooked for 2nd november ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:50 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 07:21 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/11\/2022 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54437","activity_ticket_id":"51925","ticket_reference":"HDT53006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3a, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3a","cs_id":"1652","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1652","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63816","activity_notes":"Gas compliance testing without PATbooked for 2nd november ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:52 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 07:20 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/11\/2022 10:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54438","activity_ticket_id":"51924","ticket_reference":"HDT53005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.3, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63817","activity_notes":"Gas compliance testing without PATbooked for 2nd November ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:51 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 07:43 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/11\/2022 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54439","activity_ticket_id":"51919","ticket_reference":"HDT53000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/22","activity_end":"2022-10-20 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63818","activity_notes":"5 year electrical booked for 20th October ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:43 (System)<\/b>Ticket Created<\/p>

21\/10\/2022 07:11 (alan)<\/b>Electrical inspection <\/p>

21\/10\/2022 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54440","activity_ticket_id":"51921","ticket_reference":"HDT53002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1737","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1737","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/22","activity_end":"2022-10-20 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63819","activity_notes":"5 year electrical booked for 20th october ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:45 (System)<\/b>Ticket Created<\/p>

21\/10\/2022 07:12 (alan)<\/b>Electrical inspection <\/p>

21\/10\/2022 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54441","activity_ticket_id":"51920","ticket_reference":"HDT53001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/22","activity_end":"2022-10-20 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63820","activity_notes":"5 year electrical booked for 20th October ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:44 (System)<\/b>Ticket Created<\/p>

21\/10\/2022 07:12 (alan)<\/b>Electrical inspection <\/p>

21\/10\/2022 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54442","activity_ticket_id":"51934","ticket_reference":"HDT53015","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"basement and ground floor leak ","ticket_address_1":"21 Eastcastle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 8DD","cs_address_1":"21 Eastcastle Street ","cs_id":"1420","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 8DD","ticket_client_site":"1420","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/22","activity_end":"2022-10-05 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63821","activity_notes":"basement and ground floor leak As discuss the gallery on ground and basement report a leak\/ puddle in a room to the rear of the property. Can you please investigate?.I have advised ETA appro 4pm but if sooner then all the better.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 12:15 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 16:08 (roy)<\/b>Leak is from basement shower which is never used except when cleaner comes in.The silicone (Black) needs replacing but tenant will notify Davis Brown if he wants it done or not and will stop cleaner from running water in the shower<\/p>

06\/10\/2022 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54443","activity_ticket_id":"51935","ticket_reference":"HDT53016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler needs to be re pressurised ","ticket_address_1":"3rd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/10\/22","activity_end":"2022-10-05 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63822","activity_notes":"Boiler needs to be re pressurised tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 12:43 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 14:30 (roy)<\/b>Repressured boiler and ease and adjusted thermostatic control valves on radiators.There is another problem regarding the room stat as it appears to be faulty. Could be just battery replacement but tenants requested that I return tomorrow to repkace<\/p>

06\/10\/2022 10:21 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2022 10:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 10:53 (jane)<\/b>Boiler still playing up, Roy to re-attend <\/p>

07\/10\/2022 15:35 (sandra)<\/b>(Ticket Closed)<\/p>

07\/10\/2022 16:04 (roy)<\/b>Attended site and repressured boiler.Faulty control panel but all ok<\/p>

07\/10\/2022 16:06 (roy)<\/b>Returned today as pressure dropped again.Michael unable to attend until Monday.Repressured boiler and showed tenant how to do until Michael goes in.Replaced batteries in controller <\/p>

13\/10\/2022 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2022 09:30 (michaelk)<\/b>Attended site to investigate heating system pressure problems. Inspected all system components and joints and could find no leaks. The fault was traced to the expansion vessel that required re-pressurising. Completed the repair and thoroughly tested the boiler operation. Explained the boiler and controls to the tenant leaving the system fully operational. 3hrs labour 140<\/p>

17\/10\/2022 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54444","activity_ticket_id":"51494","ticket_reference":"HDT52575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15111 - New roller blinds ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/22","activity_end":"2022-10-10 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63823","activity_notes":"New roller blinds BOOKED IN FOR MONDAY WITH TRAVIS 11 - 3PM 10TH OCTOBER BLINDS ARE AT THE OFFICE ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2022 16:32 (jane)<\/b>Blinds on order, 3 x week lead-time <\/p>

10\/10\/2022 14:41 (travis)<\/b>Removal & disposal of old blinds,Fitment of X4 new double rolling blinds.<\/p>

11\/10\/2022 07:44 (alan)<\/b>Help Travis <\/p>

11\/10\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54445","activity_ticket_id":"51936","ticket_reference":"HDT53017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No power to washing machine - FOR 3PM TODAY ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/22","activity_end":"2022-10-05 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63824","activity_notes":"No power to washing machine - FOR 3PM TODAY ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 14:10 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 08:07 (alan)<\/b>Show tenant where appliances switch on from<\/p>

06\/10\/2022 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54446","activity_ticket_id":"51937","ticket_reference":"HDT53018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler pressure is constantly going down ","ticket_address_1":"Flat 3","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/22","activity_end":"2022-10-14 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63825","activity_notes":"boiler pressure is constantly going down 14\/10\/22, Friday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 15:27 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 09:22 (michaelk)<\/b>Attended site to investigate heating system pressure fault. Checked the entire system for leaks and signs of leakage. Found the primary flow and return valves to the cylinder leaking. The joints were cleaned, tightened and re-sealed. The system was re-pressurised and left in full working order. 3hrs labour 140<\/p>

17\/10\/2022 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54447","activity_ticket_id":"51732","ticket_reference":"HDT52813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into common parts and from skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/22","activity_end":"2022-10-05 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63826","activity_notes":"leak into common parts and from skylight ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 09:55 (System)<\/b>Ticket Created<\/p>

13\/09\/2022 12:06 (travis)<\/b>Sourcing X2 different leaks.<\/p>

14\/09\/2022 09:28 (sandra)<\/b>We have attended again yesterday. These are two different leaks. One coming from the skylight\/common parts we have water tested and we cannot find anywhere where it is coming through.The next stage is to open up a piece of the ceiling that is damaged to see if any pipework is running through and leaking. We have booked this for tomorrow when we have two engineers available to investigate.The other is definitely, coming from the shower tray as since he hasnt had a shower it has stopped although we water tested yesterday so there may be some water come through. We can hear it dripping on the ceiling below when you run the shower. This will need the shower tray to come out but I am first going to send in another engineer tomorrow at the same time to see if there is any other way we can resolve this problem.<\/p>

14\/09\/2022 09:37 (iain)<\/b>Leaks.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Leak.<\/p>

20\/09\/2022 19:51 (michaelk)<\/b>Attended site to remove the shower doors, tray and to investigate the cause of the leak into the flat below. We have found one leak around the shower trap and another leak in the wall, this is joining the soil stack into the cast iron downpipe. All pictures have been forwarded to the office with a report. Note the area is very wet and requires a dehumidifier, which riy is going to supply. 8hrs labour 365<\/p>

27\/09\/2022 07:14 (michaelk)<\/b>Attended site to cut out soil pipes and fittings inside bathroom wall. Replaced all fittings and pipes and reconnected all drainage feeding other areas. Tested all pipework for leaks and left bathroom area to dry out with humidifier. 5hrs labour plus materials.<\/p>

29\/09\/2022 10:16 (sandra)<\/b>Lee has today put the shower tray back into position on a bed of bonding, as previously installed due to the uneven surface.Travis or Ian are now clear to re-tile so that the enclosure can be finished. Could the job be re-opened also so that I can update,<\/p>

06\/10\/2022 12:30 (travis)<\/b>Shower tiling works.<\/p>

08\/11\/2022 20:51 (michaelk)<\/b>Attended site to inspect the roof in two areas where leaks have been indetified. Sealed lead work in affected areas, will monitor situation. 2hrs labour 95<\/p>

09\/11\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>

13\/01\/2023 14:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2023 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54448","activity_ticket_id":"51938","ticket_reference":"HDT53019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15235 - Replacement shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/22","activity_end":"2022-10-05 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63827","activity_notes":"Replacement shower when can this be done?","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 08:04 (michaelk)<\/b>Attended site to remove existing shower and tiles and to replace with new shower complete. Completed installation and installed a temporary wall seal so that the tenant can use the shower. Travis to completed the tiles replacement. 8hrs labour plus parts, total 584.99 ex vat.<\/p>

18\/10\/2022 15:40 (travis)<\/b>Tiling works,Plumber to attend to fit back shower control cover.<\/p>

10\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54449","activity_ticket_id":"51939","ticket_reference":"HDT53020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issue ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63828","activity_notes":"Heating issue the heating is not working at 9a Little Newport street WC2H 7JJ. I was there but cant work see why not. I didnt want to mess with the settings.In the room on the 1st floor, there is no on \/ off knob for the radiator.Theres no heat coming through in the bathroom and rooms.There is hot water.Please can Mike from Reddans take a look as he knows the boiler. If he can access using management keys but if he tells me 20 minutes before I can make sure the tenant is in to open for him. ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 09:09 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:50 (roy)<\/b>Reset timer and increased temperatures as per Michaels instruction. Turned heating on and checked radsAll ok<\/p>

07\/10\/2022 14:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54450","activity_ticket_id":"51940","ticket_reference":"HDT53021","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15234 - Lighting repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/10\/22","activity_end":"2022-10-06 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63829","activity_notes":"Lighting repairs Description: To allow for a Calmar electrical engineer to attend and carry out the following: To relocate the Lantern power supply from the MCB onto a spare relay output in the basement and program it into the system and test. To supply new output module to 2nd floor corridor and program into the system, commission and leave in full working order. ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 15:26 (jane)<\/b>Requested access for Thursday 13th October <\/p>

19\/10\/2022 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54451","activity_ticket_id":"51941","ticket_reference":"HDT53022","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The 1st floor toilet window is stuck and unable to closed. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1st Floor Office","cs_id":"2213","cs_address_2":"3 Rupert Court ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2213","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/22","activity_end":"2022-10-06 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63830","activity_notes":"The 1st floor toilet window is stuck and unable to closed. Please inform engineer to ring Lilian upon arrival","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 10:17 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 14:52 (travis)<\/b>Ease and adjustments to first floor toilet window,tested <\/p>

06\/10\/2022 15:17 (travis)<\/b>Repairs to toilet window.<\/p>

06\/10\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54452","activity_ticket_id":"51942","ticket_reference":"HDT53023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our sink in the laundry room won't stop leaking every time we try to do some laundry. it's coming from both the faucet and underneath the sink. ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63831","activity_notes":"Our sink in the laundry room won't stop leaking every time we try to do some laundry. it's coming from both the faucet and underneath the sink. Tenant reported: Please arrange a date\/time and Lilian shall request access.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 10:32 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:51 (roy)<\/b>Burst pipe.Shut down supply.Michael to zttend<\/p>

11\/10\/2022 08:01 (michaelk)<\/b>Attended site to investigate water leak, which was from a defective joint. Drained pipework and completed repair, reinstating water services on completion. 3hrs labour 140<\/p>

11\/10\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54453","activity_ticket_id":"51935","ticket_reference":"HDT53016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler needs to be re pressurised ","ticket_address_1":"3rd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63832","activity_notes":", the tenant reported the pressure is low again and having the same issue. Can Roy please attend. There must be a leak somewhere.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 12:43 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 14:30 (roy)<\/b>Repressured boiler and ease and adjusted thermostatic control valves on radiators.There is another problem regarding the room stat as it appears to be faulty. Could be just battery replacement but tenants requested that I return tomorrow to repkace<\/p>

06\/10\/2022 10:21 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2022 10:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 10:53 (jane)<\/b>Boiler still playing up, Roy to re-attend <\/p>

07\/10\/2022 15:35 (sandra)<\/b>(Ticket Closed)<\/p>

07\/10\/2022 16:04 (roy)<\/b>Attended site and repressured boiler.Faulty control panel but all ok<\/p>

07\/10\/2022 16:06 (roy)<\/b>Returned today as pressure dropped again.Michael unable to attend until Monday.Repressured boiler and showed tenant how to do until Michael goes in.Replaced batteries in controller <\/p>

13\/10\/2022 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2022 09:30 (michaelk)<\/b>Attended site to investigate heating system pressure problems. Inspected all system components and joints and could find no leaks. The fault was traced to the expansion vessel that required re-pressurising. Completed the repair and thoroughly tested the boiler operation. Explained the boiler and controls to the tenant leaving the system fully operational. 3hrs labour 140<\/p>

17\/10\/2022 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54454","activity_ticket_id":"51943","ticket_reference":"HDT53024","ticket_client":"1961","client_name":"August Equity","ticket_title":"To move the data cables by the desks - FOR 14TH OCTOBER FRIDAY AT 8AM ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/22","activity_end":"2022-10-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63833","activity_notes":"To move the data cables by the desks - FOR 14TH OCTOBER FRIDAY AT 8AM ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 11:00 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 16:31 (alan)<\/b>Relocate 2 Data outlet points in office <\/p>

14\/10\/2022 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54455","activity_ticket_id":"51944","ticket_reference":"HDT53025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/10\/22","activity_end":"2022-10-06 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63834","activity_notes":"washer\/dryer not working Can someone attend asap to the above property for a problem with washer dryer?is currently not working due to the fact that it needs to be pumped I believe. Is this something you guys bring someone into do or can I do this myself. I currently have clothes in there that are wet and I dont want them to spoil from being inside wet for to long as the door will not open","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2022 11:05 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 11:09 (sandra)<\/b>with keys <\/p>

06\/10\/2022 14:02 (sandra)<\/b>tuesday 11th 10 - 2pm with keys <\/p>

13\/10\/2022 06:47 (alan)<\/b>Supply access <\/p>

13\/10\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54456","activity_ticket_id":"51945","ticket_reference":"HDT53026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement freezer flap ","ticket_address_1":"Flat 8, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 8, Egmont House","cs_id":"1363","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1363","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63835","activity_notes":"Replacement freezer flap Roy, I have ordered the new freezer flap ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 11:18 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 11:20 (jane)<\/b>Freezer flap on order <\/p>

13\/10\/2022 17:23 (roy)<\/b>Replaced broken freezer flap<\/p>

14\/10\/2022 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54457","activity_ticket_id":"51946","ticket_reference":"HDT53027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bird Wire has come away, can we get this neatened up ","ticket_address_1":"28 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"28 Rupert Street","cs_id":"2214","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DJ","ticket_client_site":"2214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/22","activity_end":"2022-10-06 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63836","activity_notes":"Bird Wire has come away, can we get this neatened up ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 11:50 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:20 (jane)<\/b>No access at present.<\/p>

24\/10\/2022 16:10 (travis)<\/b>Loose bird wiring hanging from building, removed.<\/p>

25\/10\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54458","activity_ticket_id":"51947","ticket_reference":"HDT53028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st flr window frame is white; can we get this painted to match other window frames ","ticket_address_1":"20 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20 Rupert Street ","cs_id":"2215","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2215","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/01\/23","activity_end":"2023-01-10 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63837","activity_notes":"1st flr window frame is white; can we get this painted to match other window frames NEEDS TO BE DONE AS SOON AS POSSIBLE ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 11:54 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 11:01 (sandra)<\/b>booked for Monday 5th <\/p>

06\/12\/2022 09:12 (sandra)<\/b>Thursday 8th weather permitting <\/p>

19\/12\/2022 09:58 (sandra)<\/b>Tuesday <\/p>

19\/12\/2022 10:04 (sandra)<\/b>booked Tuesday 20th <\/p>

20\/12\/2022 09:46 (sandra)<\/b>this cannot be painted at the moment due to the weather the wood is too wet <\/p>

06\/01\/2023 12:35 (jane)<\/b>External painting, will be attending early one morning next week to paint <\/p>

17\/01\/2023 10:34 (jane)<\/b>Waiting on weather to improve before external redecs can be carried out <\/p>

27\/01\/2023 18:25 (dean)<\/b>Done 70.00<\/p>

29\/01\/2023 20:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54459","activity_ticket_id":"51948","ticket_reference":"HDT53029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3.\t12 Macclesfield St \u00e2\u20ac\u201c 1st flr window frame looks to be rotten; can we look to get this replaced 4.\t","ticket_address_1":"12 Macclesfield Street\/1-3 Horse&Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"12 Macclesfield Street\/1-3 Horse&Dolphin","cs_id":"2067","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2067","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/22","activity_end":"2022-10-06 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63838","activity_notes":"3.12 Macclesfield St 1st flr window frame looks to be rotten; can we look to get this replaced 4.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 11:56 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 09:04 (travis)<\/b>Attended to inspect window,Will need to liaise with Michael Reddan to quote for a new casement window and fitting.<\/p>

07\/10\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>

10\/11\/2022 13:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2022 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54460","activity_ticket_id":"51949","ticket_reference":"HDT53030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler error F29 - Gas engineer for today - Tenant is in to give access ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1356","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1356","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63839","activity_notes":"Boiler error F29 - Gas engineer for today - Tenant is in to give access ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 14:01 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:52 (roy)<\/b>Attended site bug until le yo fire up.Pressure okPump okGas valve faulty??<\/p>

06\/10\/2022 20:48 (michaelk)<\/b>Attended site to investigate boiler fault. Traced the problem to the gas valve which requires changing. The part is out of stock however I will order to be fitted on Saturday 8th October. The tenant is aware. 2hrs labour 95<\/p>

11\/10\/2022 07:58 (michaelk)<\/b>Attended site after collecting gas valve from the supplier. Fitted replacement gas valve and probe, commissioning boiler\/burner on completion. <\/p>

11\/10\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54461","activity_ticket_id":"51950","ticket_reference":"HDT53031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked bathroom handbasin ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63840","activity_notes":"blocked bathroom handbasin access with keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 14:07 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 14:11 (roy)<\/b>Lots of crap in pipework. Cleared blockage, tested all ok<\/p>

12\/10\/2022 16:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54462","activity_ticket_id":"51951","ticket_reference":"HDT53032","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"Can we please have someone today to come and fix the urinal in one of our toilets? ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/22","activity_end":"2022-10-06 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63841","activity_notes":"Can we please have someone today to come and fix the urinal in one of our toilets? ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 14:30 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:54 (roy)<\/b>2 urinals blocked on two floors.Not linked bug unable to get to traps.Two men needed to remove large urinal.London drainage to attend??<\/p>

12\/10\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54463","activity_ticket_id":"51952","ticket_reference":"HDT53033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove chairs and other items from 2nd floor - Michael Moore has keys in his office ","ticket_address_1":"2nd Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/22","activity_end":"2022-10-06 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63842","activity_notes":"To remove chairs and other items from 2nd floor - Michael Moore has keys in his office ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 14:56 (System)<\/b>Ticket Created<\/p>

10\/10\/2022 10:40 (travis)<\/b>Clear office of items.<\/p>

10\/10\/2022 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54464","activity_ticket_id":"51953","ticket_reference":"HDT53034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can I ask that you review your properties and advise on any possible meter read errors etc and report back ASAP","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/22","activity_end":"2022-10-06 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63843","activity_notes":"Please see the revised action log from Project Data 2.0, 12-month reads. Please can I ask that you review your properties and advise on any possible meter read errors etc and report back ASAPWe need to get CBRE responses back before COB on the 10th of October, so we have a very tight deadline.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 15:07 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 07:45 (alan)<\/b>There is updates And queries answeredGiven straight back to Michael Moore<\/p>

11\/10\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54465","activity_ticket_id":"51954","ticket_reference":"HDT53035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15239 - Replacement fan ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/22","activity_end":"2022-10-06 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63844","activity_notes":"Replacement fan ","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2022 11:12 (alan)<\/b>Turn up to fix new fan and found the the supplier has sent the wrong windows fixing kit to return with correct one<\/p>

13\/12\/2022 08:45 (alan)<\/b>Return to site and replace bathroom extractor fan <\/p>

13\/12\/2022 09:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54466","activity_ticket_id":"51954","ticket_reference":"HDT53035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15239 - Replacement fan ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/22","activity_end":"2022-11-24 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63845","activity_notes":"Replacement fan Tenant home for access today 10.30 ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2022 11:12 (alan)<\/b>Turn up to fix new fan and found the the supplier has sent the wrong windows fixing kit to return with correct one<\/p>

13\/12\/2022 08:45 (alan)<\/b>Return to site and replace bathroom extractor fan <\/p>

13\/12\/2022 09:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54467","activity_ticket_id":"51949","ticket_reference":"HDT53030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler error F29 - Gas engineer for today - Tenant is in to give access ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1356","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1356","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/22","activity_end":"2022-10-06 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63846","activity_notes":"Boiler error F29 - Gas engineer for today - Tenant is in to give access ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 14:01 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:52 (roy)<\/b>Attended site bug until le yo fire up.Pressure okPump okGas valve faulty??<\/p>

06\/10\/2022 20:48 (michaelk)<\/b>Attended site to investigate boiler fault. Traced the problem to the gas valve which requires changing. The part is out of stock however I will order to be fitted on Saturday 8th October. The tenant is aware. 2hrs labour 95<\/p>

11\/10\/2022 07:58 (michaelk)<\/b>Attended site after collecting gas valve from the supplier. Fitted replacement gas valve and probe, commissioning boiler\/burner on completion. <\/p>

11\/10\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54468","activity_ticket_id":"51942","ticket_reference":"HDT53023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our sink in the laundry room won't stop leaking every time we try to do some laundry. it's coming from both the faucet and underneath the sink. ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/22","activity_end":"2022-10-06 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63847","activity_notes":"Our sink in the laundry room won't stop leaking every time we try to do some laundry. it's coming from both the faucet and underneath the sink. Tenant reported: Please arrange a date\/time and Lilian shall request access.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 10:32 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:51 (roy)<\/b>Burst pipe.Shut down supply.Michael to zttend<\/p>

11\/10\/2022 08:01 (michaelk)<\/b>Attended site to investigate water leak, which was from a defective joint. Drained pipework and completed repair, reinstating water services on completion. 3hrs labour 140<\/p>

11\/10\/2022 10:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54469","activity_ticket_id":"51918","ticket_reference":"HDT52999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1107","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1107","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/22","activity_end":"2022-10-06 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63848","activity_notes":"List of works FRIDAY 11am tenant is home for access - One of the living room windows won't open.- There is some mold growth appearing in the bathroom. Please send someone to take a look at it. Lastly, when I am operating the washing machine and dryer the whole flat shakes. I do not believe this is normal please inform the maintenance team as well.","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:37 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 11:31 (sandra)<\/b>asked for Friday to attend <\/p>

07\/10\/2022 12:27 (travis)<\/b>List of works.<\/p>

07\/10\/2022 14:28 (alan)<\/b>Replace faulty LED down lighter in bedroom <\/p>

07\/10\/2022 14:43 (sandra)<\/b>Replace faulty LED down lighter in bedroom<\/p>

20\/10\/2022 12:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54470","activity_ticket_id":"51918","ticket_reference":"HDT52999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 1","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1107","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1107","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/22","activity_end":"2022-10-06 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63849","activity_notes":"List of works Friday at 11 am tenant home for access - One of the bulbs in the bedroom doesn't work. (Picture attached)How do you turn on the doorbell? A delivery rang the other day but it didn't work. I think there might be a switch that I can't find.Also is there anywhere I can read about how to connect the heating ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 10:37 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 11:31 (sandra)<\/b>asked for Friday to attend <\/p>

07\/10\/2022 12:27 (travis)<\/b>List of works.<\/p>

07\/10\/2022 14:28 (alan)<\/b>Replace faulty LED down lighter in bedroom <\/p>

07\/10\/2022 14:43 (sandra)<\/b>Replace faulty LED down lighter in bedroom<\/p>

20\/10\/2022 12:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54471","activity_ticket_id":"51873","ticket_reference":"HDT52954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15231 - Replacement thermostat to fridge freezer ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/22","activity_end":"2022-10-06 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63850","activity_notes":"Replacement thermostat to fridge freezer MONDAY PICK UP KEYS FOR REPAIRAID ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 11:34 (sandra)<\/b>Would it be possible to send our engineer back on Monday, between 12pm and 6pm? <\/p>

10\/10\/2022 16:16 (alan)<\/b>Supply access <\/p>

11\/10\/2022 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54472","activity_ticket_id":"51955","ticket_reference":"HDT53036","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Alarm and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/22","activity_end":"2022-10-07 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63851","activity_notes":"Alarm and plumbing checks with keys today ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 09:54 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 07:50 (michaelk)<\/b>Completed alarm and plumbing check 75<\/p>

11\/10\/2022 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54473","activity_ticket_id":"51956","ticket_reference":"HDT53037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flickering lights ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2076","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2076","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/22","activity_end":"2022-10-07 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63852","activity_notes":"Can we please have someone to take a look at this lights (see video attached) tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 10:20 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 14:27 (alan)<\/b>Look at flickering high level lights in main roomFaulty found to be LED Lamps Order replacement lamps and arrange with the tenant to return on Monday<\/p>

17\/10\/2022 12:29 (alan)<\/b>Return to site and replace blown lamps in high Level LED fittings and replace faulty dimmer module <\/p>

17\/10\/2022 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54474","activity_ticket_id":"51956","ticket_reference":"HDT53037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flickering lights ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2076","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2076","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/22","activity_end":"2022-10-07 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63853","activity_notes":"Apparently roller blinder are not working properly and are not dark curtains so obviously light filters through.Please could you ask the team to check if the roller is in good working order? TENANT HOME TODAY - MEASURE TO REPLACE IF NEEDED ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2022 10:20 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 14:27 (alan)<\/b>Look at flickering high level lights in main roomFaulty found to be LED Lamps Order replacement lamps and arrange with the tenant to return on Monday<\/p>

17\/10\/2022 12:29 (alan)<\/b>Return to site and replace blown lamps in high Level LED fittings and replace faulty dimmer module <\/p>

17\/10\/2022 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54475","activity_ticket_id":"51957","ticket_reference":"HDT53038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Error Code F01 washing machine issue","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/10\/22","activity_end":"2022-10-07 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63854","activity_notes":"Error Code F01 washing machine issue","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2022 10:44 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 15:50 (sandra)<\/b>We can send an engineer on Monday between 10am and 2pm.<\/p>

11\/10\/2022 12:41 (roy)<\/b>Access for repair aid<\/p>

11\/10\/2022 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54476","activity_ticket_id":"51958","ticket_reference":"HDT53039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/22","activity_end":"2022-10-07 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63855","activity_notes":"keys for access Thursday for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 11:12 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 16:02 (roy)<\/b>Heating ok but tenants needed to understand systemOven ok Blind briloken and one slat missing Refixed door handleBroken sash cord. Secondary glazing needs removing and additional person as large window and overlooking busy street.Broken milk compartment <\/p>

12\/10\/2022 09:44 (roy)<\/b>Reattended site as heating not working but I found it working fine.Valves on rads was off<\/p>

13\/10\/2022 10:59 (sandra)<\/b>on Thursday, 13\/10, between 12pm and 6pm <\/p>

13\/10\/2022 14:14 (roy)<\/b>Returned to give access for Repair Aid.<\/p>

13\/10\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>

31\/10\/2022 12:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/11\/2022 11:03 (travis)<\/b>Access for repair aid <\/p>

11\/11\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54477","activity_ticket_id":"51959","ticket_reference":"HDT53040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flats 1 - 3 intercom not working ","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"1682","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1682","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"07\/10\/22","activity_end":"2022-10-07 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63856","activity_notes":"Flats 1 - 3 intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2022 12:12 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 10:22 (jane)<\/b>(Ticket Closed)<\/p>

25\/10\/2022 14:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2022 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54478","activity_ticket_id":"51960","ticket_reference":"HDT53041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Alarm and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2207","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2207","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/22","activity_end":"2022-10-07 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63857","activity_notes":"Alarm and plumbing checks collect keys from Lilians office. tenant moves in on Monday KEYS FROM LILIANS OFFICE AT 8.30","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 12:14 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 07:52 (michaelk)<\/b>Completed alarm and plumbing check 75<\/p>

11\/10\/2022 09:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54479","activity_ticket_id":"51938","ticket_reference":"HDT53019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15235 - Replacement shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/22","activity_end":"2022-10-07 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63858","activity_notes":"to replace some tiles after shower is fitted on Monday.","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 08:04 (michaelk)<\/b>Attended site to remove existing shower and tiles and to replace with new shower complete. Completed installation and installed a temporary wall seal so that the tenant can use the shower. Travis to completed the tiles replacement. 8hrs labour plus parts, total 584.99 ex vat.<\/p>

18\/10\/2022 15:40 (travis)<\/b>Tiling works,Plumber to attend to fit back shower control cover.<\/p>

10\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54480","activity_ticket_id":"51961","ticket_reference":"HDT53042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The heating is fine but no hot water - Tenant is in for access ","ticket_address_1":"Flat 2.3, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/22","activity_end":"2022-10-07 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63859","activity_notes":"The heating is fine but no hot water - Tenant is in for access ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 13:48 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 07:55 (michaelk)<\/b>Attended site to investigate boiler failure, which required re-setting. 1hr labour 50<\/p>

11\/10\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54481","activity_ticket_id":"51951","ticket_reference":"HDT53032","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"Can we please have someone today to come and fix the urinal in one of our toilets? ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/22","activity_end":"2022-10-07 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63860","activity_notes":"Can we please have someone to come and fix the urinal in one of our toilets? ","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2022 14:30 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:54 (roy)<\/b>2 urinals blocked on two floors.Not linked bug unable to get to traps.Two men needed to remove large urinal.London drainage to attend??<\/p>

12\/10\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54482","activity_ticket_id":"51897","ticket_reference":"HDT52978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower head holder and dryer knob ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/10\/22","activity_end":"2022-10-07 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63861","activity_notes":"shower head holder and dryer knob ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2022 10:08 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 17:45 (roy)<\/b>Refixed shower rail but needs replacing.Screws rusty and screwed into plasticTook photos of washing machine<\/p>

11\/10\/2022 10:44 (jane)<\/b>New knob for dryer on order <\/p>

14\/10\/2022 15:25 (jane)<\/b>Tuesday, 18\/10, between 10am and 2pm to fit the parts<\/p>

19\/10\/2022 09:31 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2022 10:37 (roy)<\/b>Give access to Repair Aid and repkace shower rail<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54483","activity_ticket_id":"51962","ticket_reference":"HDT53043","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"TR\/SW\/15240 - Replacement lock ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/22","activity_end":"2022-10-07 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63862","activity_notes":"Replacement lock ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 12:19 (jane)<\/b>Locks on order <\/p>

21\/10\/2022 11:23 (travis)<\/b>Replacement five lever lock fitted to main Street door,with matching escutcheons.<\/p>

21\/10\/2022 14:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54484","activity_ticket_id":"51963","ticket_reference":"HDT53044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not working","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/22","activity_end":"2022-10-07 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63863","activity_notes":"fridge not working","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 16:54 (System)<\/b>Ticket Created<\/p>

08\/10\/2022 10:31 (roy)<\/b>Reset fuse. All ok<\/p>

10\/10\/2022 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54485","activity_ticket_id":"51964","ticket_reference":"HDT53045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"With the increase in energy prices across the UK, I was wondering if we currently have economic (energy saving) light bulbs currently installed in the flat? If not, can we please get the current light bulbs replaced in the flat with economic ones? ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/10\/22","activity_end":"2022-10-28 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63864","activity_notes":"I told Sal these were not LED as Roy replaced some a few months ago and they werent LED. can you quote for these without seeing them.With the increase in energy prices across the UK, I was wondering if we currently have economic (energy saving) light bulbs currently installed in the flat? If not, can we please get the current light bulbs replaced in the flat with economic ones? 3 -4 pm Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 09:03 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>

08\/12\/2022 15:02 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2022 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54486","activity_ticket_id":"51965","ticket_reference":"HDT53046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no gas - emergency call out ","ticket_address_1":"28-32 Rupert Street\/4a Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"28-32 Rupert Street\/4a Rupert Court ","cs_id":"2217","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2217","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/22","activity_end":"2022-10-10 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63865","activity_notes":"no gas ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 09:13 (System)<\/b>Ticket Created<\/p>

10\/10\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54487","activity_ticket_id":"51966","ticket_reference":"HDT53047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Main door not locking from inside - unable to access from outside with key - inside now as another tenant let him in but now can't lock it ","ticket_address_1":"30 Wellington Street & 21\/23 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street & 21\/23 Catherine Street","cs_id":"2138","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/22","activity_end":"2022-10-10 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63866","activity_notes":"Description: Main door not locking from inside - unable to access from outside with key - inside now as another tenant let him in but now can't lock it ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 09:29 (System)<\/b>Ticket Created<\/p>

10\/10\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54488","activity_ticket_id":"51957","ticket_reference":"HDT53038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Error Code F01 washing machine issue","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/22","activity_end":"2022-10-10 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63867","activity_notes":"Error Code F01 washing machine issueTODAY FOR KEYS 10 - 2PM ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 10:44 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 15:50 (sandra)<\/b>We can send an engineer on Monday between 10am and 2pm.<\/p>

11\/10\/2022 12:41 (roy)<\/b>Access for repair aid<\/p>

11\/10\/2022 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54489","activity_ticket_id":"51967","ticket_reference":"HDT53048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating throughout ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/10\/22","activity_end":"2022-10-10 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63868","activity_notes":"decorating throughout FOR KENNY - this is just for your reference Can you please arrange for Dean to decorate the above flat. A coat of paint throughout the Flat.We have a new tenant moving in on Wednesday....Yes , in 2 days time ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 09:59 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54490","activity_ticket_id":"51739","ticket_reference":"HDT52820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"First Floor Flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/22","activity_end":"2022-10-10 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63869","activity_notes":"washing machine not working with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2022 14:46 (System)<\/b>Ticket Created<\/p>

14\/09\/2022 14:17 (sandra)<\/b>Appliance engineer has inspected and the washing machine needs a new pump which has been ordered, the machine cannot be used until the pump has been replaced.<\/p>

14\/09\/2022 17:36 (iain)<\/b>Access for Repairaid.<\/p>

06\/10\/2022 11:37 (sandra)<\/b>Would it be possible to send our engineer back on Monday, between 12pm and 6pm? We also have a pending washer-dryer repair at First Floor Flat, 9 Wardour Street, W1D 6PF, which again can be booked in for Monday. <\/p>

10\/10\/2022 13:14 (roy)<\/b>Give access for repair aid and wait till finished<\/p>

10\/10\/2022 13:14 (roy)<\/b>Give access for repair aid and wait till finished<\/p>

13\/10\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54491","activity_ticket_id":"51968","ticket_reference":"HDT53049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumbing checks and alarm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/22","activity_end":"2022-10-10 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63870","activity_notes":"plumbing checks and alarm needs to be done today or tomorrow as tenant is moving in on Wednesday.","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2022 10:06 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 07:49 (michaelk)<\/b>Completed alarm and plumbing check 75<\/p>

11\/10\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54492","activity_ticket_id":"51969","ticket_reference":"HDT53050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement time switch ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/22","activity_end":"2022-10-10 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63871","activity_notes":"replacement time switch ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2022 10:56 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 13:45 (alan)<\/b>Install new time clock to water heater <\/p>

17\/10\/2022 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54493","activity_ticket_id":"51970","ticket_reference":"HDT53051","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Remove water from roof and fire door has broken closer","ticket_address_1":"11 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11 Nottingham Place ","cs_id":"2218","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LE","ticket_client_site":"2218","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/22","activity_end":"2022-10-10 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63872","activity_notes":"Remove water from roof and fire door has broken closerCan we have a call out to the above please as the roof is holding water again which needs to be cleared and also one of the fire doors by Flats 2,3 & 4 has a broken Door Closer and not closing I think it has become detached where the bars meet !Keys from our office","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2022 14:06 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 08:17 (roy)<\/b>Missing bolt in arm.Fitted screw but really needs the correct thread to tighten arm. It jumps a bit but is working.Cleaned off water on roof<\/p>

13\/10\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54494","activity_ticket_id":"51971","ticket_reference":"HDT53052","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Cold water storage tank - CWST inspection ","ticket_address_1":"Flat 4, 80 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2219","cs_address_2":"80 Long Acre ","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2219","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/10\/22","activity_end":"2022-10-10 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63873","activity_notes":"Cold water storage tank - CWST inspection ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 14:24 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:01 (jane)<\/b>Chased up Phase Technology, waiting a reply <\/p>

01\/11\/2022 14:38 (sandra)<\/b>awaiting date for appointment <\/p>

01\/11\/2022 14:40 (jane)<\/b>Requested access for 4th November <\/p>

04\/11\/2022 09:46 (jane)<\/b>Phase engineer sick, re-booking the appointment <\/p>

16\/11\/2022 09:02 (jane)<\/b>Re-attending on November 29th <\/p>

06\/12\/2022 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54495","activity_ticket_id":"51972","ticket_reference":"HDT53053","ticket_client":"1961","client_name":"August Equity","ticket_title":"We need to log another job as we need someone to move some cables in our offices. ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/22","activity_end":"2022-10-10 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63874","activity_notes":"We need to log another job as we need someone to move some cables in our offices. can it be done this week - can I have a day ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2022 16:13 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 16:33 (alan)<\/b>HDT53024Job on system twice <\/p>

14\/10\/2022 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54496","activity_ticket_id":"51973","ticket_reference":"HDT53054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issues ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1592","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1592","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/22","activity_end":"2022-10-10 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63875","activity_notes":"heating issues Please get access from the Restaurant downstairs if no response at Flat 2.","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2022 16:15 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 21:16 (michaelk)<\/b>Signed off on previous job ticket.<\/p>

13\/10\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2022 13:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2022 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54497","activity_ticket_id":"51974","ticket_reference":"HDT53055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"send someone to look into a issue we have with a hole in the paving which is causing an issue in south service yard \u00e2\u20ac\u201a\u00e2\u20ac\u201a\u00e2\u20ac\u201a\u00e2\u20ac\u201a\u00e2\u20ac\u201a\u00e2\u20ac\u201a","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/22","activity_end":"2022-10-10 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63876","activity_notes":"BOOKED IN FOR THURSDAY MORNING send someone to look into a issue we have with a hole in the paving which is causing an issue in south service yard If this can be refilled in or a metal plate fixed over, it I am not sure but when they attend, please have them ask for myself or Anthony and we can take them down and look at it ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2022 16:16 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 14:17 (travis)<\/b>Attended and liaised with Michael Moore with a view to covering poor , uneven flooring.X2 ,8x4 sheets of chequered plate required, aluminium if possible to match existing.<\/p>

08\/11\/2022 10:19 (sandra)<\/b>8\/11 MR to order<\/p>

30\/11\/2022 09:34 (sandra)<\/b>booked for Thursday <\/p>

01\/12\/2022 09:45 (travis)<\/b>Picking up materials,8x4 sheets.<\/p>

01\/12\/2022 15:26 (travis)<\/b>Chequer plate fitted to bin store floor <\/p>

01\/12\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54498","activity_ticket_id":"51944","ticket_reference":"HDT53025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/22","activity_end":"2022-10-10 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63877","activity_notes":"keys 10 - 2pm repairaid will call washer\/dryer not working Can someone attend asap to the above property for a problem with washer dryer?is currently not working due to the fact that it needs to be pumped I believe. Is this something you guys bring someone into do or can I do this myself. I currently have clothes in there that are wet and I dont want them to spoil from being inside wet for to long as the door will not open","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2022 11:05 (System)<\/b>Ticket Created<\/p>

06\/10\/2022 11:09 (sandra)<\/b>with keys <\/p>

06\/10\/2022 14:02 (sandra)<\/b>tuesday 11th 10 - 2pm with keys <\/p>

13\/10\/2022 06:47 (alan)<\/b>Supply access <\/p>

13\/10\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54499","activity_ticket_id":"51975","ticket_reference":"HDT53056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/22","activity_end":"2022-10-10 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63878","activity_notes":"list of works THURSDAY LIST OF WORKS PICK UP KEYS FOR REPAIRAID FOR WEDNESDAY - A panel needs to be screwed back together in the living room. - The bedroom light switch needs a new knob (the bedroom lights flicker and cannot be turned off) OR there is a more complex electric issue going on. -- The heated bathroom towel rack in the second bedroom does not turn off (the switch doesnt make a difference). - I cannot seem to get the heated floors to work in the one bedroom. ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2022 16:29 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 11:17 (sandra)<\/b>Good morning Sandra,We can send an engineer tomorrow afternoon 12-6pm.Please lets us know if you would like to take the slot and who will give access.<\/p>

12\/10\/2022 17:28 (roy)<\/b>Carried out list of works but two towel rail elements need replacingWaited 1 hr for Repair Aid to turn up as well<\/p>

13\/10\/2022 09:56 (sandra)<\/b>All done now.Tenant came back while I was waiting for Repair Aid and showed me what it was.All done except for the two heating elements and told tenant it will be next week<\/p>

19\/10\/2022 12:19 (jane)<\/b>Repair Aid re-attending on Friday 21st between 10 and 2pm <\/p>

19\/10\/2022 14:55 (jane)<\/b>Access via keys on Friday - Roy <\/p>

24\/10\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54500","activity_ticket_id":"51976","ticket_reference":"HDT53057","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15218 - Install a thermostat control heater for reception desk - back of desk","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/22","activity_end":"2022-11-01 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63879","activity_notes":"Install a thermostat control heater for reception desk - back of deskbooked for Tuesday 1st ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 04:50 (alan)<\/b>Quoted works <\/p>

04\/11\/2022 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54501","activity_ticket_id":"51958","ticket_reference":"HDT53039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/22","activity_end":"2022-10-11 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63880","activity_notes":"list of works the door handle in the bedroom is tilted and hanging,the blinds in the bedroom wont tilt to produce a blackout effect,the oven wont seem to work,the shelf on the fridge door is broken ,the washing machine which i was informed was also a dryer isnt drying the clothes and has only one function for drying as i can see.Also i dont know how to shut the blinds in the living room and also i dont know how to work the boiler.","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2022 11:12 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 16:02 (roy)<\/b>Heating ok but tenants needed to understand systemOven ok Blind briloken and one slat missing Refixed door handleBroken sash cord. Secondary glazing needs removing and additional person as large window and overlooking busy street.Broken milk compartment <\/p>

12\/10\/2022 09:44 (roy)<\/b>Reattended site as heating not working but I found it working fine.Valves on rads was off<\/p>

13\/10\/2022 10:59 (sandra)<\/b>on Thursday, 13\/10, between 12pm and 6pm <\/p>

13\/10\/2022 14:14 (roy)<\/b>Returned to give access for Repair Aid.<\/p>

13\/10\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>

31\/10\/2022 12:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/11\/2022 11:03 (travis)<\/b>Access for repair aid <\/p>

11\/11\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54502","activity_ticket_id":"51975","ticket_reference":"HDT53056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/22","activity_end":"2022-10-11 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63881","activity_notes":"list of works - A panel needs to be screwed back together in the living room. - The bedroom light switch needs a new knob (the bedroom lights flicker and cannot be turned off) OR there is a more complex electric issue going on. - The washer\/dryer combination does not dry. I have tried every combination of setting and there appears to be no heat coming from the dryer.- The heated bathroom towel rack in the second bedroom does not turn off (the switch doesnt make a difference). - I cannot seem to get the heated floors to work in the one bedroom. ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 16:29 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 11:17 (sandra)<\/b>Good morning Sandra,We can send an engineer tomorrow afternoon 12-6pm.Please lets us know if you would like to take the slot and who will give access.<\/p>

12\/10\/2022 17:28 (roy)<\/b>Carried out list of works but two towel rail elements need replacingWaited 1 hr for Repair Aid to turn up as well<\/p>

13\/10\/2022 09:56 (sandra)<\/b>All done now.Tenant came back while I was waiting for Repair Aid and showed me what it was.All done except for the two heating elements and told tenant it will be next week<\/p>

19\/10\/2022 12:19 (jane)<\/b>Repair Aid re-attending on Friday 21st between 10 and 2pm <\/p>

19\/10\/2022 14:55 (jane)<\/b>Access via keys on Friday - Roy <\/p>

24\/10\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54503","activity_ticket_id":"51977","ticket_reference":"HDT53058","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"toilet has come off the wall ","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/22","activity_end":"2022-10-21 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63882","activity_notes":"toilet has come off the wall booked for Friday morning ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 11:19 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 12:48 (jane)<\/b>Programmed in for Friday 21st October at 9am, tenant to give access<\/p>

21\/10\/2022 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54504","activity_ticket_id":"51978","ticket_reference":"HDT53059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler needs to be re pressurised ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/22","activity_end":"2022-10-11 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63883","activity_notes":"Boiler needs to be re pressurised tenant home this afternoon for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 12:19 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 09:42 (roy)<\/b>Repressured and all okEase and adjusted thermostatic control valves<\/p>

12\/10\/2022 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54505","activity_ticket_id":"51979","ticket_reference":"HDT53060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63884","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 13:12 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 14:47 (jane)<\/b>(Ticket Closed)<\/p>

18\/10\/2022 09:38 (michaelk)<\/b>Completed compliance testing 185<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54506","activity_ticket_id":"51980","ticket_reference":"HDT53061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1337","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1337","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63885","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 13:14 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 09:37 (michaelk)<\/b>Completed compliance testing 185<\/p>

19\/10\/2022 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54507","activity_ticket_id":"51981","ticket_reference":"HDT53062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1338","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1338","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63886","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 13:15 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 09:37 (michaelk)<\/b>Completed compliance testing 185<\/p>

19\/10\/2022 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54508","activity_ticket_id":"51982","ticket_reference":"HDT53063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1339","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1339","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63887","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 13:16 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 09:37 (michaelk)<\/b>Completed compliance testing 185<\/p>

19\/10\/2022 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54509","activity_ticket_id":"51983","ticket_reference":"HDT53064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1340","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1340","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63888","activity_notes":"To carry out gas compliance testing without PATHAS THIS BEEN DONE NOW THE PUMP HAS BEEN DONE ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:17 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 10:44 (jane)<\/b>Pump needs replacing to boiler (on separate ticket), until this is done, cannot carry out gas test - for 28th October <\/p>

03\/11\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54510","activity_ticket_id":"51984","ticket_reference":"HDT53065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63889","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:18 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54511","activity_ticket_id":"51985","ticket_reference":"HDT53066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1342","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1342","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63890","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:19 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54512","activity_ticket_id":"51986","ticket_reference":"HDT53067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63891","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 13:20 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 21:26 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/10\/2022 12:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54513","activity_ticket_id":"51987","ticket_reference":"HDT53068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1344","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63892","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:21 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54514","activity_ticket_id":"51988","ticket_reference":"HDT53069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 10","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1345","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1345","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63893","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:22 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54515","activity_ticket_id":"51989","ticket_reference":"HDT53070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1346","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1346","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63894","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:23 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54516","activity_ticket_id":"51990","ticket_reference":"HDT53071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"1347","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1347","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63895","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:25 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54517","activity_ticket_id":"51991","ticket_reference":"HDT53072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 13","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"1348","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1348","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63896","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:28 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54518","activity_ticket_id":"51992","ticket_reference":"HDT53073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 14","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"1349","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1349","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63897","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:29 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54519","activity_ticket_id":"51993","ticket_reference":"HDT53074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 1, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 62 Goodge Street ","cs_id":"2220","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2220","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63898","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:36 (System)<\/b>Ticket Created<\/p>

25\/10\/2022 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54520","activity_ticket_id":"51994","ticket_reference":"HDT53075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 62 Goodge Street ","cs_id":"2221","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2221","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63899","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:38 (System)<\/b>Ticket Created<\/p>

25\/10\/2022 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54521","activity_ticket_id":"51995","ticket_reference":"HDT53076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"Flat 3, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 62 Goodge Street ","cs_id":"2222","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2222","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63900","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 13:39 (System)<\/b>Ticket Created<\/p>

25\/10\/2022 12:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54522","activity_ticket_id":"51996","ticket_reference":"HDT53077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15241 - Repair or replacement of washer\/dryer - Option Two Replacement Indesit Washer\/Dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/22","activity_end":"2022-10-11 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63901","activity_notes":"Repair or replacement of washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2022 11:00 (sandra)<\/b>on order <\/p>

17\/10\/2022 14:15 (jane)<\/b>19th October confirmed, tenant in for access <\/p>

19\/10\/2022 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54523","activity_ticket_id":"51997","ticket_reference":"HDT53078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/22","activity_end":"2022-10-20 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63902","activity_notes":"Gas compliance testing without PAT20th ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 14:41 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54524","activity_ticket_id":"51998","ticket_reference":"HDT53079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/22","activity_end":"2022-10-27 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63903","activity_notes":"Gas compliance testing without PAT27th ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:42 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 08:03 (michaelk)<\/b>Completed compliance testing 145<\/p>

28\/10\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54525","activity_ticket_id":"51999","ticket_reference":"HDT53080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/22","activity_end":"2022-10-27 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63904","activity_notes":"Gas compliance testing without PAT27th ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:43 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 08:03 (michaelk)<\/b>Completed compliance testing 145<\/p>

28\/10\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54526","activity_ticket_id":"52000","ticket_reference":"HDT53081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/22","activity_end":"2022-10-27 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63905","activity_notes":"Gas compliance testing without PAT27thcollect keys be aware of the cats and knock first ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:45 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 08:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

28\/10\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54527","activity_ticket_id":"52001","ticket_reference":"HDT53082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1570","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1570","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/22","activity_end":"2022-10-27 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63906","activity_notes":"Gas compliance testing without PAT31st 10 - 2pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:49 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 20:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/11\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54528","activity_ticket_id":"52002","ticket_reference":"HDT53083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1 ","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Flat 1 ","cs_id":"2116","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2 ","ticket_client_site":"2116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/22","activity_end":"2022-10-26 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63907","activity_notes":"Gas compliance testing without PAT31st 10 - 14.00 with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:50 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 20:06 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/11\/2022 11:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54529","activity_ticket_id":"52003","ticket_reference":"HDT53084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/22","activity_end":"2022-10-26 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63908","activity_notes":"Gas compliance testing without PAT26th ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:52 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 16:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/10\/2022 11:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54530","activity_ticket_id":"52004","ticket_reference":"HDT53085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/22","activity_end":"2022-10-26 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63909","activity_notes":"Gas compliance testing without PAT26th ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:53 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 16:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/10\/2022 11:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54531","activity_ticket_id":"52005","ticket_reference":"HDT53086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/22","activity_end":"2022-10-31 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63910","activity_notes":"Gas compliance testing without PAT31st 10 - 2pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:56 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 19:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/11\/2022 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54532","activity_ticket_id":"52006","ticket_reference":"HDT53087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63911","activity_notes":"Gas compliance testing without PAT28th","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 14:57 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 14:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54533","activity_ticket_id":"52007","ticket_reference":"HDT53088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1413","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/22","activity_end":"2022-11-01 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63912","activity_notes":"Gas compliance testing without PAT1st collect keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 14:59 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 19:52 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/11\/2022 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54534","activity_ticket_id":"52008","ticket_reference":"HDT53089","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/22","activity_end":"2022-11-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63913","activity_notes":"Gas compliance testing without PAT1st Nov - collect keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 15:00 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 19:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/11\/2022 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54535","activity_ticket_id":"52009","ticket_reference":"HDT53090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/22","activity_end":"2022-10-28 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63914","activity_notes":"Gas compliance testing without PAT28th","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 15:01 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 19:58 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/11\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54536","activity_ticket_id":"52010","ticket_reference":"HDT53091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1132","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63915","activity_notes":"Gas compliance testing without PAT20th ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 15:03 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 21:11 (michaelk)<\/b>Completed gas Compliance testing 145<\/p>

21\/10\/2022 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54537","activity_ticket_id":"52011","ticket_reference":"HDT53092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63916","activity_notes":"Gas compliance testing without PAT20th ","activity_timesheet":"1","ticket_notes_combined":"

11\/10\/2022 15:04 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 11:21 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2022 21:15 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54538","activity_ticket_id":"52012","ticket_reference":"HDT53093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63917","activity_notes":"Gas compliance testing without PAT20th ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 15:05 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54539","activity_ticket_id":"52013","ticket_reference":"HDT53094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 36 St Martins Lane ","cs_id":"1495","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1495","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/22","activity_end":"2022-10-21 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63918","activity_notes":"Gas compliance testing without PAT21st ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 15:07 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 07:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/10\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54540","activity_ticket_id":"52014","ticket_reference":"HDT53095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 St Martins Lane ","cs_id":"1496","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1496","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/22","activity_end":"2022-10-11 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63919","activity_notes":"Gas compliance testing without PAT21st","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 15:08 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 07:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/10\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54541","activity_ticket_id":"52015","ticket_reference":"HDT53096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 61 Chandos Place ","cs_id":"1523","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1523","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/22","activity_end":"2022-10-21 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63920","activity_notes":"Gas compliance testing without PAT21st ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 15:09 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 10:02 (sandra)<\/b>no access. to be rescheduled <\/p>

24\/10\/2022 10:03 (sandra)<\/b>Asked for Wednesday 26th <\/p>

26\/10\/2022 16:07 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/10\/2022 11:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54542","activity_ticket_id":"52016","ticket_reference":"HDT53097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/22","activity_end":"2022-10-21 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63921","activity_notes":"Gas compliance testing without PAT21st ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 15:11 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 07:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/10\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54543","activity_ticket_id":"52017","ticket_reference":"HDT53098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63922","activity_notes":"Gas compliance testing without PAT20th ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 15:12 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 21:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/10\/2022 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54544","activity_ticket_id":"52018","ticket_reference":"HDT53099","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"bulb need to be changed","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/22","activity_end":"2022-10-11 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63923","activity_notes":"bulb need to be changed porters WC ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2022 16:04 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 17:26 (roy)<\/b>Bulb broken in holder and has cooked the cable and bulb holder.Needs new<\/p>

14\/10\/2022 17:10 (roy)<\/b>Replaced flex and bayonet fitting.Fitted LED bulb<\/p>

17\/10\/2022 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54545","activity_ticket_id":"52019","ticket_reference":"HDT53100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15242 - Repairs to washing machine ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/22","activity_end":"2022-10-11 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63924","activity_notes":"Repairs to washing machine ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2022 11:00 (sandra)<\/b>on order <\/p>

20\/10\/2022 09:17 (jane)<\/b>Attending today, access via keys <\/p>

20\/10\/2022 10:30 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2022 15:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/10\/2022 15:16 (jane)<\/b>Re-scheduling for Tuesday 25th October between 12 and 4pm <\/p>

04\/11\/2022 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54546","activity_ticket_id":"52020","ticket_reference":"HDT53101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tBroken cupboard slab to be fixed ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/22","activity_end":"2022-10-12 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63925","activity_notes":"Broken cupboard slab to be fixed ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 09:59 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 10:57 (travis)<\/b>Replacement of timber inspection cover using new fixings.<\/p>

17\/10\/2022 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54547","activity_ticket_id":"52021","ticket_reference":"HDT53102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of rubbish and lights ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"2111","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2111","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63926","activity_notes":"removal of rubbish and lights 6 Gerrard Street - combustibles in the basement must be removed (these were picked up on the FRA in August, must be removed asap or can we get Reddans to do this6 Gerrard Street Automatic light not turning on from ground floor to basement ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:02 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 06:35 (alan)<\/b>Clear items from common parts and order two new light fittings for ground to basement<\/p>

13\/10\/2022 09:21 (sandra)<\/b>2 new light fittings ordered<\/p>

13\/10\/2022 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54548","activity_ticket_id":"52022","ticket_reference":"HDT53103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\t5 Gerrard \u00e2\u20ac\u201c Combustibles must be removed from outside Flat 3 (these were picked up on the FRA in August, must be removed asap or can we get Reddans to do this","ticket_address_1":"5 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Gerrard Street ","cs_id":"2224","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2224","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63927","activity_notes":"5 Gerrard Combustibles must be removed from outside Flat 3 (these were picked up on the FRA in August, must be removed asap or can we get Reddans to do this","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:04 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 16:02 (alan)<\/b>All items removed<\/p>

12\/10\/2022 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54549","activity_ticket_id":"52023","ticket_reference":"HDT53104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cut out in ceiling, can someone confirm if it is stable and no risk of falling ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"1939","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1939","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63928","activity_notes":"cut out in ceiling, can someone confirm if it is stable and no risk of falling ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:06 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 13:58 (alan)<\/b>This job has been completed by Travis <\/p>

19\/10\/2022 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54550","activity_ticket_id":"52024","ticket_reference":"HDT53105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boxes outside flat 4 to be removed ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"1939","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1939","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63929","activity_notes":"boxes outside flat 4 to be removed ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:08 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 16:03 (alan)<\/b>All items removed<\/p>

12\/10\/2022 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54551","activity_ticket_id":"52025","ticket_reference":"HDT53106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sounder hanging off in ground floor cupboard ","ticket_address_1":"90-98 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"90-98 Shaftesbury Avenue ","cs_id":"2225","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2225","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63930","activity_notes":"Sounder hanging off in ground floor cupboard ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:11 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 06:41 (alan)<\/b>This job will need to be done by FAI as its part of the fire alarm system and the fixing plate is missing which means the sounder will need to be replaced <\/p>

13\/10\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54552","activity_ticket_id":"52026","ticket_reference":"HDT53107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tCleaners' items to be removed outside flat 4 (picked up on previous FRA, must be removed asap or can we get Reddans to do this? ","ticket_address_1":"90-98 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"90-98 Shaftesbury Avenue ","cs_id":"2225","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2225","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63931","activity_notes":"Cleaners' items to be removed outside flat 4 (picked up on previous FRA, must be removed asap or can we get Reddans to do this? ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:14 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 15:08 (alan)<\/b>All items cleared<\/p>

12\/10\/2022 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54553","activity_ticket_id":"52027","ticket_reference":"HDT53108","ticket_client":"2108","client_name":"Forty Group","ticket_title":"First floor disabled toilet not flushing","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63932","activity_notes":"First floor disabled toilet not flushing","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:15 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 21:08 (michaelk)<\/b>Attended site to complete quoted work but we was also instructed to investigate the above toilet. The cistern was stripped out and accessed. Replacement syphon and seals were replaced after attending suppliers. The cistern and toilet were then re-assembled and put back into operation. 5hrs labour plus parts, total <\/p>

20\/10\/2022 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54554","activity_ticket_id":"52028","ticket_reference":"HDT53109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issue ","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2226","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63933","activity_notes":"heating issue Keenan will know where to get access from (Hovarda Restaurant)","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:26 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 21:14 (michaelk)<\/b>Attended site to investigate heating issues. Found controller batteries low and that the controls were not paired. Collected batteries and return to re-pair controls and left in full working order. 100 ex vat.<\/p>

13\/10\/2022 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54555","activity_ticket_id":"52029","ticket_reference":"HDT53110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window not closing properly in back room ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63934","activity_notes":"window not closing properly in back room my bedroom window is a bit warped and doesnt close properly - theres a bit of a gap so theres a bit too much cold and noise coming in than there would be if it closed properly - is it possible to get this looked at?","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:28 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 14:04 (roy)<\/b>Window needs replacing.Glued and screwed and returning tomorrow to fit another thumb screw and fit a window seal<\/p>

17\/10\/2022 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54556","activity_ticket_id":"51652","ticket_reference":"HDT52733","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/JH\/14998 - Replacement locks - Plus add Unit 3 West Walk on the list ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"2083","cs_address_2":"Harlow","cs_town":"Essex","cs_postcode":"CM16","ticket_client_site":"2083","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/23","activity_end":"2023-01-30 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63935","activity_notes":"Replacement locks - Plus add Unit 3 WesT Walk on the list ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2022 14:29 (jane)<\/b>Sent an email to client asking if they hold keys for any of units and where are the keys held if so, then can programme in the works <\/p>

30\/11\/2022 13:53 (sandra)<\/b>have emailed Kiya to ask if the email we have and mobile are correct as i cannot get hold of Yaser for update <\/p>

30\/11\/2022 14:25 (sandra)<\/b>Yaser has asked for the works to be put on hold as he is waiting for clients funds before we do the works <\/p>

06\/01\/2023 11:55 (jane)<\/b>Emailed client for an update <\/p>

09\/01\/2023 10:17 (jane)<\/b>(Placed On Hold) <\/p>

09\/01\/2023 10:18 (jane)<\/b>On Hold <\/p>

28\/04\/2023 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54557","activity_ticket_id":"52030","ticket_reference":"HDT53111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - Gas leak ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63936","activity_notes":"Emergency call out - Gas leak ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2022 10:33 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 10:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54558","activity_ticket_id":"52031","ticket_reference":"HDT53112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63937","activity_notes":"list of works CAN YOU GO AFTER 1.30PM TODAY TENANT HOME main bathroom extractor fan, as well as the small toilet extractor fan. Also, the radiator in the top floor bathroom doesnt work.","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:36 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 06:38 (alan)<\/b>Bleed air from radiators in bathroom Top pressure on boiler and leave bath radiators working Look at extractor fans not working in both 2nd floor bathrooms, order 2 replacement fans <\/p>

18\/11\/2022 12:58 (alan)<\/b>Replace faulty fans in both bathroom 2nd floor <\/p>

18\/11\/2022 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54559","activity_ticket_id":"52032","ticket_reference":"HDT53113","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 door handle and a toilet roll holder ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/22","activity_end":"2022-10-12 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63938","activity_notes":"2 door handle and a toilet roll holder ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 10:45 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 11:17 (roy)<\/b>Replaced kitchen waste Painted one wallEased and adjusted toilet roll holder and door handles<\/p>

12\/10\/2022 12:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54560","activity_ticket_id":"52034","ticket_reference":"HDT53115","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light change in basement by model shop ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63939","activity_notes":"light change in basement by model shop ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 12:17 (System)<\/b>Ticket Created<\/p>

12\/10\/2022 16:05 (alan)<\/b>Replace blown lamps in model shop area<\/p>

12\/10\/2022 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54561","activity_ticket_id":"51865","ticket_reference":"HDT52946","ticket_client":"2108","client_name":"Forty Group","ticket_title":"I have had a report of the hot water not working again at the nursery, at Rectory Park. Are you able to confirm when this can be investigated please.","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/22","activity_end":"2022-10-12 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63940","activity_notes":"I have had a report of the hot water not working again at the nursery, at Rectory Park. Are you able to confirm when this can be investigated please.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2022 09:30 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 12:42 (sandra)<\/b>(Ticket Closed)<\/p>

12\/10\/2022 12:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2022 14:42 (jane)<\/b>(Ticket Closed)<\/p>

17\/10\/2022 09:46 (michaelk)<\/b>Attended site to investigate heating and hot water issues on site. Found the heating controllers programming to be in the wrong order which wasn't allowing the heating to be on when the centre required it, also the time was out by 12hrs. The hot water issue was caused again by programming. The programmer for the hot water was wired into the heating side, this was re-wired and corrected and a note added to front. The time and programmer was then set and left in full working order. Radiators around the centre were then checked. 4hrs labour 185<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54562","activity_ticket_id":"52035","ticket_reference":"HDT53116","ticket_client":"2141","client_name":"Enecto ","ticket_title":"MDR\/JH\/15236 - Full redecoration of ceiling ","ticket_address_1":"Clareville House ","ticket_address_2":"26\/27 Oxendon Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"2209","cs_address_2":"26\/27 Oxendon Street ","cs_town":"London","cs_postcode":"SW1Y 4EL","ticket_client_site":"2209","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/10\/22","activity_end":"2022-10-12 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63941","activity_notes":"Full redecoration of ceiling To carry out preparation works to water damaged sections to lobby ceiling and make good and apply stainblockThen redecorate complete ceiling in 2No coats of emulsion to match existing.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2022 11:31 (jane)<\/b>Programmed in for Monday 24th October for three days - client aware <\/p>

01\/11\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54563","activity_ticket_id":"52036","ticket_reference":"HDT53117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Problem with satellite ","ticket_address_1":"Flat 1.2","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"1963","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1963","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"12\/10\/22","activity_end":"2022-10-12 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63942","activity_notes":"Problem with satellite ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2022 13:40 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 11:57 (jane)<\/b>Aerial company have attended, just waiting on their update <\/p>

20\/10\/2022 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54564","activity_ticket_id":"52037","ticket_reference":"HDT53118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/15245 - Replacement of 2No extractor fans ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/22","activity_end":"2022-11-24 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63943","activity_notes":"Replacement of 2No extractor fans booked for 24th with keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2022 14:13 (alan)<\/b>Replace 2 extractor fans in bathrooms <\/p>

25\/11\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54565","activity_ticket_id":"52038","ticket_reference":"HDT53119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric radiator in bathroom isnt working","ticket_address_1":"Third Floor Flat ","ticket_address_2":"21 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63944","activity_notes":"electric radiator in bathroom isnt workingTenant home today for access ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 14:54 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 12:26 (alan)<\/b>Reset Thermal cut out to heater in bathroom test and leave working<\/p>

17\/10\/2022 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54566","activity_ticket_id":"52040","ticket_reference":"HDT53121","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"blocked sink ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/22","activity_end":"2022-10-12 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63945","activity_notes":"blocked sink Basement Kitchen Point Sink - Blockedcan you get here for Thursday ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 16:26 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 09:39 (michaelk)<\/b>Attended site to investigate basement sink blockage. Replaced the sink waste and p-trap leaving in full working order. 2hrs labour, plus parts 132 ex vat<\/p>

17\/10\/2022 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54567","activity_ticket_id":"52041","ticket_reference":"HDT53122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15229 - Redecoration","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/01\/23","activity_end":"2023-01-10 17:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63946","activity_notes":"Redecoration quoted works booked for the 10th ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 12:42 (jane)<\/b>Waiting on date from Lilian <\/p>

01\/11\/2022 09:23 (sandra)<\/b>booked for Monday 7th <\/p>

01\/12\/2022 11:02 (sandra)<\/b>on hold until tenant is back from Australia <\/p>

01\/12\/2022 11:03 (sandra)<\/b>emailed Lilian to see when the tenant is returning <\/p>

01\/12\/2022 11:03 (sandra)<\/b>(Placed On Hold) tenant in Australia <\/p>

06\/12\/2022 09:16 (sandra)<\/b>preliminarily booked for January. Just waiting for Lilian to confirm <\/p>

20\/12\/2022 11:41 (sandra)<\/b>(Removed from on-hold)<\/p>

06\/01\/2023 11:45 (jane)<\/b>Commencing redecs on 10th January 2023<\/p>

06\/01\/2023 13:31 (jane)<\/b>Requested access for 16th January 2023<\/p>

20\/01\/2023 09:14 (dean)<\/b>Done <\/p>

20\/01\/2023 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54568","activity_ticket_id":"52039","ticket_reference":"HDT53120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"2008","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2008","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/22","activity_end":"2022-10-12 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63947","activity_notes":"5 year electrical Booked for Tuesday 18th ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2022 14:55 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 10:29 (alan)<\/b>Electrical inspection <\/p>

19\/10\/2022 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54569","activity_ticket_id":"52042","ticket_reference":"HDT53123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Townhouse ","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"2008","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2008","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/10\/22","activity_end":"2022-10-12 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63948","activity_notes":"Gas compliance testing without PATTues 18th ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2022 16:53 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 12:38 (sandra)<\/b>no gas just the rest <\/p>

14\/11\/2022 14:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54570","activity_ticket_id":"52043","ticket_reference":"HDT53124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issue ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/22","activity_end":"2022-10-13 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63949","activity_notes":"TENANT MAY BE HOME BUT PICK UP KEYS AND KNOCK I am not able to turn on the heating. Could someone please come to my flat tomorrow to fix the heating issue? I won't be at home tomorrow so the keys are going to be needed.","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 09:06 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 09:25 (michaelk)<\/b>Attended site to investigate reported heating failure. Found wireless controller with flat batteries. Installed new batteries and re-paired controller to boiler<\/p>

17\/10\/2022 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54571","activity_ticket_id":"52044","ticket_reference":"HDT53125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bancone restaurant ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/22","activity_end":"2022-10-13 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63950","activity_notes":"Bancone restaurant This morning we had water pouring through the ceiling of the restaurant and down the walls of our first floor area. I will forward videos in separate emails.A couple of years ago we experienced the same thing and after investigation found the waste on one of the showers in the flats above had broken.Please can someone investigate urgently?","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 09:11 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 13:16 (roy)<\/b>Checked waste as was cause of leak last time. There is a hairline crack on shower tray but do not believe this is the cause. Not leaking at present and Bancone said it leaked 3 days ago and hasn't leaked since but showers used everyday.Rain related??? Further investigation is required <\/p>

13\/10\/2022 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54572","activity_ticket_id":"52045","ticket_reference":"HDT53126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st floor common parts staircase and toilet lights not working ","ticket_address_1":"30 Wellington Street & 21\/23 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street & 21\/23 Catherine Street","cs_id":"2138","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/22","activity_end":"2022-10-13 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63951","activity_notes":"1st floor common parts staircase and toilet lights not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 09:13 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 04:58 (alan)<\/b>Replace faulty emergency light 1st floor wc and replace emergency gear tray in fitting 1st floor staircase <\/p>

14\/10\/2022 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54573","activity_ticket_id":"51935","ticket_reference":"HDT53016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler needs to be re pressurised ","ticket_address_1":"3rd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/22","activity_end":"2022-10-13 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63952","activity_notes":"Boiler needs to be re pressurised ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2022 12:43 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 14:30 (roy)<\/b>Repressured boiler and ease and adjusted thermostatic control valves on radiators.There is another problem regarding the room stat as it appears to be faulty. Could be just battery replacement but tenants requested that I return tomorrow to repkace<\/p>

06\/10\/2022 10:21 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2022 10:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 10:53 (jane)<\/b>Boiler still playing up, Roy to re-attend <\/p>

07\/10\/2022 15:35 (sandra)<\/b>(Ticket Closed)<\/p>

07\/10\/2022 16:04 (roy)<\/b>Attended site and repressured boiler.Faulty control panel but all ok<\/p>

07\/10\/2022 16:06 (roy)<\/b>Returned today as pressure dropped again.Michael unable to attend until Monday.Repressured boiler and showed tenant how to do until Michael goes in.Replaced batteries in controller <\/p>

13\/10\/2022 09:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/10\/2022 09:30 (michaelk)<\/b>Attended site to investigate heating system pressure problems. Inspected all system components and joints and could find no leaks. The fault was traced to the expansion vessel that required re-pressurising. Completed the repair and thoroughly tested the boiler operation. Explained the boiler and controls to the tenant leaving the system fully operational. 3hrs labour 140<\/p>

17\/10\/2022 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54574","activity_ticket_id":"52046","ticket_reference":"HDT53127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/14877 - water damage to ceiling ","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2A Gerrard Place ","cs_id":"1871","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1871","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/10\/22","activity_end":"2022-10-13 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63953","activity_notes":"water damage to ceiling (LET ME KNOW WHEN YOU CAN DO IT WHEN YOU GET BACK)To carry out preparation works to water damage ceiling toilet. Repair ceiling, Scrape back, apply stainsealer where needed and redecorate to match existing.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2022 11:32 (jane)<\/b>Requested access for Thursday 27th October <\/p>

18\/10\/2022 11:56 (jane)<\/b>Confirmed this is fine to proceed on the 27th October from 08:00 <\/p>

01\/11\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54575","activity_ticket_id":"52047","ticket_reference":"HDT53128","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"\u00e2\u20ac\u201c I know we discussed this before but resetting the small under-sink heater every day because it keeps tripping out is not practical. ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/22","activity_end":"2022-10-13 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63954","activity_notes":" I know we discussed this before but resetting the small under-sink heater every day because it keeps tripping out is not practical. ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 09:53 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 05:00 (alan)<\/b>Adjust temperature down on 2nd floor water heater Mike K to quote for new water heater <\/p>

14\/10\/2022 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54576","activity_ticket_id":"52048","ticket_reference":"HDT53129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15244 - Replacement video entry phone ","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"1682","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1682","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/10\/22","activity_end":"2022-10-13 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63955","activity_notes":"Replacement video entry phone ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2022 08:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54577","activity_ticket_id":"52049","ticket_reference":"HDT53130","ticket_client":"1961","client_name":"August Equity","ticket_title":"door lock ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/22","activity_end":"2022-10-13 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63956","activity_notes":"door lock I understand that someone has already been out to fix our door, however, the problem is back. Its hit and miss as to if it locks\/closes properly (sometimes it does, other times it doesnt) Its almost like the door is not heavy enough to lock its self? Please could someone return? -& if this could be placed through as high priority that would be great! ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 10:03 (System)<\/b>Ticket Created<\/p>

13\/10\/2022 13:01 (roy)<\/b>Alan and myself attended site and ease and adjusted door closureAll ok<\/p>

13\/10\/2022 16:40 (sandra)<\/b>(Ticket Closed)<\/p>

09\/11\/2022 14:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/11\/2022 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54578","activity_ticket_id":"52050","ticket_reference":"HDT53131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you please arrange for Alan to identify which meter serves the 2nd floor office. Please send us an image.","ticket_address_1":"2nd Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/22","activity_end":"2022-10-13 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63957","activity_notes":"can you please arrange for Alan to identify which meter serves the 2nd floor office. Please send us an image.","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 11:39 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 16:28 (alan)<\/b>Identify may have a 2nd floor officeMeter number L79A14516 Reading 16000Please no electricity supply has removed there fusePhoto later sent to Lilian <\/p>

14\/10\/2022 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54579","activity_ticket_id":"52051","ticket_reference":"HDT53132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"carbon monoxide detector ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/10\/22","activity_end":"2022-10-13 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63958","activity_notes":"carbon monoxide detector ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 14:29 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 09:37 (michaelk)<\/b>Attended site to investigate possibility of carbon monoxide being detected. An ambient test was carried out twice and passed both times with a zero reading. The boiler was combustion tested which had excellent readings along with gas and flue integrity checks both passing. The co detector was tested with co gas, thoroughly inspected to manufacturers instructions with an expiry date of march 2030.The boiler was left running fully operational and the system controls explained to the tenant, along with safety instructions\/emergency procedure.4hrs labour 185<\/p>

17\/10\/2022 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54580","activity_ticket_id":"52053","ticket_reference":"HDT53134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wall insulation ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 23 Charlotte Street ","cs_id":"1701","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1701","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/22","activity_end":"2022-10-13 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63959","activity_notes":"The EPC inspector asked us to provide the details below:Proof of internal wall insulation at 50mm and ceiling insulation at 150mm. The property might have insulation already if thats the case a letter from the builder on letter headed paper would suffice .","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 16:24 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 05:02 (alan)<\/b>Look at insulation and report back <\/p>

04\/11\/2022 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54581","activity_ticket_id":"52054","ticket_reference":"HDT53135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT 1st floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5b Rupert Court ","cs_id":"1969","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1969","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/22","activity_end":"2022-10-31 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63960","activity_notes":"Gas compliance testing without PAT 1st floorcollect keys booked for 31st october morning ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2022 16:44 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 19:55 (michaelk)<\/b>Completed plumbing and alarm testing. 75<\/p>

02\/11\/2022 11:39 (sandra)<\/b>(Ticket Closed)<\/p>

03\/11\/2022 07:04 (michaelk)<\/b>Attended site to install replacement shower, riser rail. Completed work and left fully operational. 2hrs labour 95<\/p>

03\/11\/2022 10:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/11\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54582","activity_ticket_id":"52055","ticket_reference":"HDT53136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - key has snapped in the main entrance door ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/22","activity_end":"2022-10-14 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63961","activity_notes":"Emergency call-out - key has snapped in the main entrance door ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2022 09:02 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54583","activity_ticket_id":"52056","ticket_reference":"HDT53137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Travis to collect 2 x boards - For next week ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/10\/22","activity_end":"2022-10-14 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63962","activity_notes":"Travis to collect 2 x boards - For next week Please may I request a job for Travis to collected 2 x Coffee Boards from Carnaby (as before) and bring them to Central Cross. One to be put into storage and the other left by the bences. I can provide contact details as before.Nest week is fine if that's ok.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2022 09:31 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 16:09 (travis)<\/b>Collection & delivery of A Frames. X2.<\/p>

18\/10\/2022 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54584","activity_ticket_id":"52057","ticket_reference":"HDT53138","ticket_client":"1961","client_name":"August Equity","ticket_title":"Gent\u00e2\u20ac\u2122s toilet (left cubicle) \u00e2\u20ac\u201c the toilet seat is broken.","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/22","activity_end":"2022-10-14 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63963","activity_notes":"Gents toilet (left cubicle) the toilet seat is broken.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2022 10:14 (System)<\/b>Ticket Created<\/p>

14\/10\/2022 14:59 (roy)<\/b>Ideal standard toilet seat and cost around 120Spoke to receptionist znd they said ok to purchase<\/p>

19\/10\/2022 11:15 (roy)<\/b>Replaced toilet seat<\/p>

19\/10\/2022 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54585","activity_ticket_id":"52058","ticket_reference":"HDT53139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good around panel where has been removed in the living room ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/10\/22","activity_end":"2022-10-14 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63964","activity_notes":"To make good around panel where has been removed in the living room ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2022 13:45 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 09:28 (sandra)<\/b>asked to book in this week <\/p>

05\/11\/2022 12:51 (dean)<\/b>Done 90.00<\/p>

07\/11\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54586","activity_ticket_id":"52059","ticket_reference":"HDT53140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration following leak from Flat 6","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/10\/22","activity_end":"2022-10-14 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63965","activity_notes":"Redecoration following leak from Flat 6I have been informed that the leak at 39 King St flat 6 has been fixed. The tenant from flat 4 confirmed that the walls in his flat are dry now. Would it be possible to arrange redecoration of the affected areas? He also mentioned that the bathroom needs touching up. Please let me know when it can be organised. ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2022 15:57 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:47 (jane)<\/b>Requested access for Monday 31st October <\/p>

01\/11\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54587","activity_ticket_id":"52060","ticket_reference":"HDT53141","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"second water tank in the loft on the office side of the building, can we arrange to have this cleaned and sampled","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/10\/22","activity_end":"2022-10-14 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63966","activity_notes":"second water tank in the loft on the office side of the building, can we arrange to have this cleaned and sampled","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2022 16:09 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:02 (jane)<\/b>Phase Technology have a query, waiting on reply from Knight Frank <\/p>

16\/11\/2022 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54588","activity_ticket_id":"52061","ticket_reference":"HDT53142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lightings are not working properly\/flickers and the door handles are loose.- FOR 2PM TODAY ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/22","activity_end":"2022-10-17 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63967","activity_notes":"Lightings are not working properly\/flickers and the door handles are loose - FOR 2PM TODAY ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2022 08:32 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 16:10 (roy)<\/b>With Alan as had to be completed within an hour.Alan changed dimmer modules and I replaced missing grub screws<\/p>

18\/10\/2022 07:19 (alan)<\/b>Replace faulty dimmer module for kitchen lights and replaced faulty light switch for bathroom <\/p>

18\/10\/2022 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54589","activity_ticket_id":"52062","ticket_reference":"HDT53143","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call-out - Forced entry into Flat 4","ticket_address_1":"21 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Upper Wimpole Street ","cs_id":"2227","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 6NA","ticket_client_site":"2227","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/22","activity_end":"2022-10-17 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63968","activity_notes":"Emergency call-out - Forced entry into Flat 4","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2022 08:44 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54590","activity_ticket_id":"52063","ticket_reference":"HDT53144","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking toilet and water pressure is very low","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/22","activity_end":"2022-10-17 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63969","activity_notes":"Leaking toilet and water pressure is very low-leak in the toilet. -the water pressure is very very low and sometimes no hot water supply.","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2022 08:46 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 15:30 (jane)<\/b>Attending tomorrow at 8am <\/p>

20\/10\/2022 10:14 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2022 21:23 (michaelk)<\/b>Attended site to investigate various faults reported. Detailed all faults to allow quotes to be forwarded. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54591","activity_ticket_id":"51909","ticket_reference":"HDT52990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15228 - Replacement washer\/dryer - Hotpoint Option","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/22","activity_end":"2022-10-17 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63970","activity_notes":"Replacement washer\/dryer - Hotpoint Option Flat 4, 38 Tavistock Street, London, Greater London, WC2E 7PB Replacement washer\/dryer Access via keys for Thursday 20th October between 12 and 4pm ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2022 10:57 (sandra)<\/b>on order <\/p>

17\/10\/2022 09:21 (jane)<\/b>Keys for access on 20th October <\/p>

20\/10\/2022 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54592","activity_ticket_id":"52064","ticket_reference":"HDT53145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water or heating ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1800","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1800","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/22","activity_end":"2022-10-17 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63971","activity_notes":"No hot water or heating ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2022 09:38 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 10:38 (jane)<\/b>For tomorrow, tenant will give access <\/p>

18\/10\/2022 09:36 (michaelk)<\/b>Attended site to investigate heating failure. Traced the problem to the heating boiler which had locked out on overheat. The fault was reset and the complete system and controls were tested and left on tenants requested settings.Note; the boiler has historically tripped on overheat on numerous occasions. I would recommend the boiler be replaced due to sediment build up. 2hrs labour 95<\/p>

18\/10\/2022 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54593","activity_ticket_id":"52065","ticket_reference":"HDT53146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/22","activity_end":"2022-10-17 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63972","activity_notes":"Emergency call-out - no hot water ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2022 10:05 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54594","activity_ticket_id":"52066","ticket_reference":"HDT53147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine - Siemens Error ","ticket_address_1":"Flat 3, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 39 King Street ","cs_id":"2228","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2228","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/10\/22","activity_end":"2022-10-17 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63973","activity_notes":"Washing machine - Siemens Error ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2022 16:02 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 14:22 (jane)<\/b>For Friday between 10 and 1pm - tenant home <\/p>

04\/11\/2022 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54595","activity_ticket_id":"52061","ticket_reference":"HDT53142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lightings are not working properly\/flickers and the door handles are loose.- FOR 2PM TODAY ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/22","activity_end":"2022-10-17 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63974","activity_notes":"Lightings are not working properly\/flickers and the door handles are loose - FOR 2PM TODAY ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2022 08:32 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 16:10 (roy)<\/b>With Alan as had to be completed within an hour.Alan changed dimmer modules and I replaced missing grub screws<\/p>

18\/10\/2022 07:19 (alan)<\/b>Replace faulty dimmer module for kitchen lights and replaced faulty light switch for bathroom <\/p>

18\/10\/2022 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54596","activity_ticket_id":"52067","ticket_reference":"HDT53148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15250 - Replacement pump to boiler ","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1340","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1340","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/22","activity_end":"2022-10-17 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63975","activity_notes":"Replacement pump to boiler ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 20:09 (michaelk)<\/b>Attended site to replace pump as per quite. Completed work and left fully operational. 4hrs labour plus parts, total 542 ex vat.<\/p>

02\/11\/2022 11:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54597","activity_ticket_id":"52068","ticket_reference":"HDT53149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into apartment - FOR TUESDAY BETWEEN 11AM AND 3PM ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/22","activity_end":"2022-10-17 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63976","activity_notes":"Leak into apartment - FOR TUESDAY BETWEEN 11AM AND 3PM HOUSEKEEPER WILL GIVE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2022 16:18 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 14:10 (roy)<\/b>Blocked gulley. <\/p>

18\/10\/2022 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54598","activity_ticket_id":"52069","ticket_reference":"HDT53150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of plumbing issues ","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/22","activity_end":"2022-10-17 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63977","activity_notes":"List of plumbing issues We have an issue with the bathroom sink.it seems a seal has gone in pipe connecting the waste to the sink and it is leaking.Also the kitchen taps are leaking and the kitchen sink is lose.","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2022 16:37 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 12:03 (jane)<\/b>The tenant can provide access tomorrow from 9.30\/10:00. <\/p>

19\/10\/2022 15:22 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2022 21:25 (michaelk)<\/b>Attended site to investigate plumbing issues reported. Repaired basin faults however replacement taps have been quoted along with sink fixings. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54599","activity_ticket_id":"52070","ticket_reference":"HDT53151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken venetian blind and redecoration works - FOR WEDNESDAY MORNING 19TH OCTOBER - ACCESS VIA KEYS - TO REMOVE SHOES INSIDE FLAT ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/10\/22","activity_end":"2022-10-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63978","activity_notes":"Broken venetian blind and redecoration works - FOR WEDNESDAY MORNING 19TH OCTOBER - ACCESS VIA KEYS - TO REMOVE SHOES INSIDE FLAT (TRAVIS ATTENDING TO BLINDS)The strings and mechanism to control this blind seem to be broken.redecorate minor water damage areas and skirting board in the bathroom.","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2022 09:00 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 09:19 (travis)<\/b>Living room blind repairs.<\/p>

20\/10\/2022 12:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54600","activity_ticket_id":"52070","ticket_reference":"HDT53151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken venetian blind and redecoration works - FOR WEDNESDAY MORNING 19TH OCTOBER - ACCESS VIA KEYS - TO REMOVE SHOES INSIDE FLAT ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/22","activity_end":"2022-10-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63979","activity_notes":"Broken venetian blind and redecoration works - FOR WEDNESDAY MORNING 19TH OCTOBER - ACCESS VIA KEYS - TO REMOVE SHOES INSIDE FLAT (Dean is carrying out the redecs)The strings and mechanism to control this blind seem to be broken.redecorate minor water damage areas and skirting board in the bathroom.","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2022 09:00 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 09:19 (travis)<\/b>Living room blind repairs.<\/p>

20\/10\/2022 12:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54601","activity_ticket_id":"52071","ticket_reference":"HDT53152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No electricity in the basement ","ticket_address_1":"82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"82-88 Shaftesbury Avenue ","cs_id":"1930","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1930","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/22","activity_end":"2022-10-18 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63980","activity_notes":"No electricity in the basement ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2022 09:08 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54602","activity_ticket_id":"52072","ticket_reference":"HDT53153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leaking condense pipe to boiler ","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/22","activity_end":"2022-10-18 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63981","activity_notes":"To attend to leaking condense pipe to boiler ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2022 11:46 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 15:30 (jane)<\/b>Repairs being carried out tomorrow <\/p>

20\/10\/2022 10:33 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2022 21:21 (michaelk)<\/b>Attended site to expose flue in wall and to repair leaking condense from flue section. Completed repair and left boiler fully operational on completion. 4hrs labour plus parts, total 205 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54603","activity_ticket_id":"52073","ticket_reference":"HDT53154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loss of pressure for today ","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/22","activity_end":"2022-10-18 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63982","activity_notes":"Loss of pressure for today ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2022 14:18 (System)<\/b>Ticket Created<\/p>

18\/10\/2022 14:55 (roy)<\/b>Repressured boilerTested working ok<\/p>

18\/10\/2022 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54604","activity_ticket_id":"52074","ticket_reference":"HDT53155","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Health and Safety Works ","ticket_address_1":"Marylebone Exchange ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Marylebone Exchange ","cs_id":"1923","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1923","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/22","activity_end":"2022-10-18 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63983","activity_notes":"Health and Safety Works Could you check the bin stores at both 11 Nottingham Place end and 25 Luxborough St end (black door 11 Nottingham Place just around the corner to the main entrance) and one of the double black doors just by the driveway at the Luxborough St end to see if a sign is needed the low lintel may need painting yellow highlighting the edge to reduce the possibility of injury to head? Keys needed from our office to bin doors.Also can we have the lock changed to the window on the first level where it opens to give access to the flat roof over flat one where they clear the roof? We need the window lock key once done in the office please.","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2022 15:25 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 15:19 (travis)<\/b>H&S WorksLocks on order..<\/p>

20\/10\/2022 15:30 (jane)<\/b>Window Locks on order <\/p>

26\/10\/2022 14:06 (travis)<\/b>X2 window locks fitted.,Keys to office.<\/p>

26\/10\/2022 14:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54605","activity_ticket_id":"51938","ticket_reference":"HDT53019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15235 - Replacement shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/22","activity_end":"2022-10-18 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63984","activity_notes":"Tiling works completed, Plumber to attend to fit back shower control cover.","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2022 08:04 (michaelk)<\/b>Attended site to remove existing shower and tiles and to replace with new shower complete. Completed installation and installed a temporary wall seal so that the tenant can use the shower. Travis to completed the tiles replacement. 8hrs labour plus parts, total 584.99 ex vat.<\/p>

18\/10\/2022 15:40 (travis)<\/b>Tiling works,Plumber to attend to fit back shower control cover.<\/p>

10\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54606","activity_ticket_id":"52075","ticket_reference":"HDT53156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cannot turn on A\/C system - FOR TOMORROW PLEASE REPORT TO MICHAEL MOORE ","ticket_address_1":"3rd Floor Office","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Office","cs_id":"2230","cs_address_2":"62 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2230","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/22","activity_end":"2022-10-18 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63985","activity_notes":"Cannot turn on A\/C system - FOR TOMORROW PLEASE REPORT TO MICHAEL MOORE ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2022 16:19 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 11:03 (alan)<\/b>Investigated air conditioning not working in office 3rd floorFaulty found to be units had not been wired up or commissioned Reported back to Micheal Moore Who is going back to the fit out contractor to return to complete work<\/p>

19\/10\/2022 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54607","activity_ticket_id":"52076","ticket_reference":"HDT53157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/10\/22","activity_end":"2022-10-31 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63986","activity_notes":"Redecoration works following leak booked for Monday with keys booked for 31st ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2022 09:01 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:47 (jane)<\/b>Requested access for Monday 31st October <\/p>

10\/11\/2022 11:03 (sandra)<\/b>access panel needs to be replaced <\/p>

11\/11\/2022 06:41 (michaelk)<\/b>Attended site to investigate boiler fault. Stripped down boiler and investigated flashing lights on front panel, which was confirmed as the pcb. Tested passed the pcb and found that the burner fan was also seized. Control panel also requires plastic sections which have broken when stripping. Quoted office for replacement parts.<\/p>

11\/11\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54608","activity_ticket_id":"52077","ticket_reference":"HDT53158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Graffiti glue removal ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cooper House, 82-88 Shaftesbury Avenue","cs_id":"1369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1369","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/22","activity_end":"2022-10-19 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63987","activity_notes":"Graffiti glue removal ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 09:03 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 10:27 (travis)<\/b>Graffiti removal <\/p>

19\/10\/2022 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54609","activity_ticket_id":"52078","ticket_reference":"HDT53159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of graffiti glue ","ticket_address_1":"Egmont House","ticket_address_2":"Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Egmont House","cs_id":"2231","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/22","activity_end":"2022-10-19 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63988","activity_notes":"Removal of graffiti glue ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 09:05 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 10:26 (travis)<\/b>Graffiti removal.<\/p>

19\/10\/2022 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54610","activity_ticket_id":"52079","ticket_reference":"HDT53160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"- Deep Hairline cracks above door - Kitchen door not closing properly","ticket_address_1":"Third Floor Flat, 4 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 4 Gerrard Street","cs_id":"2232","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2232","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/22","activity_end":"2022-10-19 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63989","activity_notes":"- Deep Hairline cracks above door - Kitchen door not closing properly","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 09:19 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 15:41 (travis)<\/b>Kitchen door works,Alignment, hinges, frame, and keep works Decorators required for the cracks above door and skirting.<\/p>

01\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54611","activity_ticket_id":"52080","ticket_reference":"HDT53161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine error and window handle come off ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/22","activity_end":"2022-10-19 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63990","activity_notes":"Washing machine error and window handle come off ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 09:26 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 12:55 (roy)<\/b>Refixed window handleUnblocked and cleaned drain filter on washing machineTested all ok<\/p>

19\/10\/2022 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54612","activity_ticket_id":"52081","ticket_reference":"HDT53162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/22","activity_end":"2022-10-19 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63991","activity_notes":"List of works Description: broken toilet roll dispenser ground floor retail unit - light has gone within the service corridor within the plant area - ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 10:10 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 13:37 (roy)<\/b>Refixed toilet ro holder and RS repaired it before.It needs newLight fitting needs new, about 90 <\/p>

20\/10\/2022 12:09 (jane)<\/b>Light fitting on order <\/p>

26\/10\/2022 16:18 (roy)<\/b>Replaced light fitting <\/p>

27\/10\/2022 08:57 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2022 14:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2022 14:42 (jane)<\/b>Jumbo toilet roll holder on order <\/p>

05\/11\/2022 15:43 (roy)<\/b>Replaced large toilet roll holder<\/p>

07\/11\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 13:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2022 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54613","activity_ticket_id":"51195","ticket_reference":"HDT52276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test - renewal 15th September ","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/22","activity_end":"2022-10-19 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63992","activity_notes":"5 year electrical test - renewal 15th September ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2022 15:26 (System)<\/b>Ticket Created<\/p>

21\/09\/2022 12:02 (sandra)<\/b>(Ticket Closed)<\/p>

19\/10\/2022 10:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2022 10:58 (alan)<\/b>Electrical inspection <\/p>

19\/10\/2022 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54614","activity_ticket_id":"52082","ticket_reference":"HDT53163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year Electrical inspection ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/22","activity_end":"2022-10-19 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63993","activity_notes":"5 year Electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 10:54 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 10:59 (alan)<\/b>Electrical inspection <\/p>

19\/10\/2022 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54615","activity_ticket_id":"52083","ticket_reference":"HDT53164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year Electrical inspection ","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6, 39 King Street ","cs_id":"2233","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2233","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/22","activity_end":"2022-10-19 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63994","activity_notes":"5 year Electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 10:55 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 10:59 (alan)<\/b>Electrical inspection <\/p>

19\/10\/2022 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54616","activity_ticket_id":"52085","ticket_reference":"HDT53166","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to leak from possibly the roof - for today between 3 and 5pm ","ticket_address_1":"Flat 7, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"450","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"450","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/22","activity_end":"2022-10-19 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63995","activity_notes":"To attend to leak from possibly the roof - for today between 3 and 5pm ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 11:34 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 17:23 (roy)<\/b>Leaking toilet in flat 8.IsolatedBox surround needs removing as it is swollen and damaged.Remove and replace cistern.Tenants are away and kim to contact them to see if they want it done<\/p>

20\/10\/2022 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54617","activity_ticket_id":"52086","ticket_reference":"HDT53167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenants at 23 Charlotte reported an issue with the building's front door ","ticket_address_1":"23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"23 Charlotte Street","cs_id":"1213","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1213","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/22","activity_end":"2022-10-19 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63996","activity_notes":"The tenants at 23 Charlotte reported an issue with the building's front door ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 11:39 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 14:00 (travis)<\/b>Main door base plate refixed in place.<\/p>

19\/10\/2022 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54618","activity_ticket_id":"52087","ticket_reference":"HDT53168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit new brass window restrictor ","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1962","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1962","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/22","activity_end":"2022-10-19 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63997","activity_notes":"To fit new brass window restrictor ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 11:57 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 12:16 (travis)<\/b>Replacement of bedroom,brass window restrictors.<\/p>

19\/10\/2022 12:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54619","activity_ticket_id":"51975","ticket_reference":"HDT53056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/10\/22","activity_end":"2022-10-19 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63998","activity_notes":"Washer\/dryer not working again FOR FRIDAY 21ST BETWEEN 10AM AND 2PM ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 16:29 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 11:17 (sandra)<\/b>Good morning Sandra,We can send an engineer tomorrow afternoon 12-6pm.Please lets us know if you would like to take the slot and who will give access.<\/p>

12\/10\/2022 17:28 (roy)<\/b>Carried out list of works but two towel rail elements need replacingWaited 1 hr for Repair Aid to turn up as well<\/p>

13\/10\/2022 09:56 (sandra)<\/b>All done now.Tenant came back while I was waiting for Repair Aid and showed me what it was.All done except for the two heating elements and told tenant it will be next week<\/p>

19\/10\/2022 12:19 (jane)<\/b>Repair Aid re-attending on Friday 21st between 10 and 2pm <\/p>

19\/10\/2022 14:55 (jane)<\/b>Access via keys on Friday - Roy <\/p>

24\/10\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54620","activity_ticket_id":"52088","ticket_reference":"HDT53169","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"Window repair ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/22","activity_end":"2022-10-19 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"63999","activity_notes":"Window repair Your team have recently repair the window in our shop but it would appear that the same problem has reoccurred. Can you please have a member of your team call back to the shop and review and ask for Maisie","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 12:29 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 11:46 (travis)<\/b>Top window repair.<\/p>

27\/10\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>

27\/10\/2022 17:21 (roy)<\/b>With Travis assist with window<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54621","activity_ticket_id":"51975","ticket_reference":"HDT53056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/22","activity_end":"2022-10-19 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64000","activity_notes":"Two heating elements need replacing, please speak to Roy ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2022 16:29 (System)<\/b>Ticket Created<\/p>

11\/10\/2022 11:17 (sandra)<\/b>Good morning Sandra,We can send an engineer tomorrow afternoon 12-6pm.Please lets us know if you would like to take the slot and who will give access.<\/p>

12\/10\/2022 17:28 (roy)<\/b>Carried out list of works but two towel rail elements need replacingWaited 1 hr for Repair Aid to turn up as well<\/p>

13\/10\/2022 09:56 (sandra)<\/b>All done now.Tenant came back while I was waiting for Repair Aid and showed me what it was.All done except for the two heating elements and told tenant it will be next week<\/p>

19\/10\/2022 12:19 (jane)<\/b>Repair Aid re-attending on Friday 21st between 10 and 2pm <\/p>

19\/10\/2022 14:55 (jane)<\/b>Access via keys on Friday - Roy <\/p>

24\/10\/2022 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54622","activity_ticket_id":"52023","ticket_reference":"HDT53104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cut out in ceiling, can someone confirm if it is stable and no risk of falling ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Gerrard Street ","cs_id":"1939","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1939","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/10\/22","activity_end":"2022-10-19 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64001","activity_notes":"cut out in ceiling, can someone confirm if it is stable and no risk of falling ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2022 10:06 (System)<\/b>Ticket Created<\/p>

17\/10\/2022 13:58 (alan)<\/b>This job has been completed by Travis <\/p>

19\/10\/2022 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54623","activity_ticket_id":"52079","ticket_reference":"HDT53160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"- Deep Hairline cracks above door - Kitchen door not closing properly","ticket_address_1":"Third Floor Flat, 4 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 4 Gerrard Street","cs_id":"2232","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2232","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/22","activity_end":"2022-10-19 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64002","activity_notes":"- Deep Hairline cracks above door -Decorators required for the cracks above door and skirting.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2022 09:19 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 15:41 (travis)<\/b>Kitchen door works,Alignment, hinges, frame, and keep works Decorators required for the cracks above door and skirting.<\/p>

01\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54624","activity_ticket_id":"52089","ticket_reference":"HDT53170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - New tenant moving in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/22","activity_end":"2022-10-19 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64003","activity_notes":"List of works - New tenant moving in end of week1 x Blind in living room to be replaced Toilet seat top floor toilet to be replacedTop floor toilet lights don't work Top floor bedroom wardrobe led don't work correctly","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 16:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 20:35 (roy)<\/b>Needs new toilet seatNeeds new dimmer modules Lights in wardrobe now working but won't switch off<\/p>

21\/10\/2022 11:22 (roy)<\/b>Removal of cabinet and secure cable across hallway <\/p>

21\/10\/2022 11:26 (travis)<\/b>Chest of drawers removal from property.<\/p>

24\/10\/2022 09:20 (sandra)<\/b>new blind to be ordered White blind 1550 w x 1830 drop x 30 slat size<\/p>

27\/10\/2022 08:58 (sandra)<\/b>We will be able to send an engineer on Monday, 31st of Oct in the morning 8-12pm<\/p>

27\/10\/2022 17:25 (roy)<\/b>Replaced toilet seat Hob not working. Faulty switch<\/p>

08\/11\/2022 14:38 (jane)<\/b>Blind on order expected date due in 16\/11<\/p>

18\/11\/2022 10:03 (sandra)<\/b>LED modules are on order <\/p>

18\/11\/2022 14:59 (sandra)<\/b>alan to give modules to Roy<\/p>

24\/11\/2022 05:24 (roy)<\/b>Removed\/Replaced 2 x dimmer modulesRemoved\/Replaced broken blind<\/p>

24\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54625","activity_ticket_id":"52090","ticket_reference":"HDT53171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15256 - Redecoration works following water damage ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/10\/22","activity_end":"2022-10-19 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64004","activity_notes":"Redecoration works following water damage ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2022 12:52 (dean)<\/b>Done 140.00<\/p>

07\/11\/2022 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54626","activity_ticket_id":"52091","ticket_reference":"HDT53172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water or heating in the flat ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/22","activity_end":"2022-10-20 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64005","activity_notes":"No hot water or heating in the flat ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 09:14 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 09:15 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2022 20:18 (roy)<\/b>Repressured boiler and working ok but 2nd time in one week.Michael to attend<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54627","activity_ticket_id":"52092","ticket_reference":"HDT53173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53172 Follow-Up- Heating and hot water not working - FOR THIS MORNING ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/22","activity_end":"2022-10-20 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64006","activity_notes":"HDT53172 Follow-Up - heating and hot water not working - FOR THIS MORNING ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 12:38 (jane)<\/b>Expansion vessel on order <\/p>

20\/10\/2022 21:13 (michaelk)<\/b>Attended site to rectify f75 fault by changing the f75 sensor. The fault was resolved however the expansion vessel was found flooded. Will collect replacement and fit tomorrow. 2hrs labour 95<\/p>

24\/10\/2022 07:21 (michaelk)<\/b>Attended site to replace faulty expansion vessel to boiler and leave in full working order, completed work.<\/p>

24\/10\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54628","activity_ticket_id":"52093","ticket_reference":"HDT53174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check bathroom lights following leak - tenant is in for access ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/22","activity_end":"2022-10-20 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64007","activity_notes":"To check bathroom lights following leak - tenant is in for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 09:27 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 06:21 (alan)<\/b>Make safe electrical in bathroom due to leak to return once leak is repaired and test <\/p>

18\/11\/2022 13:10 (alan)<\/b>Check electrical following leak and reconnect light<\/p>

18\/11\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54629","activity_ticket_id":"52094","ticket_reference":"HDT53175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common part signage needs reinstating ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/22","activity_end":"2022-10-20 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64008","activity_notes":"Common part signage needs reinstating ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2022 09:46 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54630","activity_ticket_id":"52095","ticket_reference":"HDT53176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 7 ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/22","activity_end":"2022-10-20 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64009","activity_notes":"shower trays have been completed.however, waste hasn't and the roof hasn't been looked at","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 10:24 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 14:39 (jane)<\/b>Access via management keys for today <\/p>

20\/10\/2022 16:54 (jane)<\/b>Need access into Flat 9 - Salvatore is organising with Roy to attend <\/p>

20\/10\/2022 20:38 (roy)<\/b>Leaking showers x 2Silicone in both and waste needs new Possibly 3rd leak from rain<\/p>

21\/10\/2022 09:44 (sandra)<\/b>Two shower trays need to be resiliconed Two waste needed<\/p>

21\/10\/2022 14:32 (travis)<\/b>Cut out old mastic,clean X2 double shower trays,Mastic both trays in matching colours <\/p>

21\/10\/2022 16:45 (roy)<\/b>Blocked gulley on roof. Strong possibility this was the cause of leak into flat 7<\/p>

24\/10\/2022 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54631","activity_ticket_id":"52096","ticket_reference":"HDT53177","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Camlar - Lights at rear not working ","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/10\/22","activity_end":"2022-10-20 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64010","activity_notes":"Camlar - Lights at rear not working Please can we arrange to have Camlar to come out our lights at the back of 6-7 Mercer walk were working, they were on a timer, none of them are working. This is the fire escape for the tenants and there are no lights in the area so its urgent. ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2022 11:14 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 15:59 (jane)<\/b>Attending tomorrow or Saturday as confirmed with Randall Yes, we have 24-hour security 0207-836-4706 landline or 07702-902684 the roaming security mobile number these numbers<\/p>

26\/10\/2022 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54632","activity_ticket_id":"52097","ticket_reference":"HDT53178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection to common parts - Beginning of November ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/22","activity_end":"2022-10-20 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64011","activity_notes":"To carry out five yearly fixed electrical inspection to common parts - Beginning of November ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 14:02 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 05:00 (alan)<\/b>Electrical inspection <\/p>

04\/11\/2022 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54633","activity_ticket_id":"52098","ticket_reference":"HDT53179","ticket_client":"2116","client_name":"Bancone ","ticket_title":"To check electrics following leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/22","activity_end":"2022-10-20 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64012","activity_notes":"To check electrics following leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 14:18 (System)<\/b>Ticket Created<\/p>

23\/10\/2022 20:39 (alan)<\/b>Check electrical following leak and make safe <\/p>

04\/11\/2022 04:59 (alan)<\/b>Return to site and replace faulty down light damaged by leak <\/p>

04\/11\/2022 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54634","activity_ticket_id":"52099","ticket_reference":"HDT53180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT - For tomorrow, tenant will provide access from 1pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A, 23a Ratbhone Place","cs_id":"2234","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2234","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/22","activity_end":"2022-10-20 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64013","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 14:35 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 14:38 (jane)<\/b>Attending tomorrow (Friday) from 1pm, tenant will give access <\/p>

24\/10\/2022 07:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/10\/2022 07:16 (michaelk)<\/b>Attended callout to possible roof leak into flat. Forwarded a report to the office. 2hrs labour 95<\/p>

24\/10\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2022 09:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54635","activity_ticket_id":"52100","ticket_reference":"HDT53181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection ","ticket_address_1":"Flat 2, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 13 Goodwins Court ","cs_id":"2235","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2235","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64014","activity_notes":"To carry out five yearly fixed electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 15:05 (System)<\/b>Ticket Created<\/p>

23\/10\/2022 20:38 (alan)<\/b>Electrical inspection <\/p>

24\/10\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54636","activity_ticket_id":"52101","ticket_reference":"HDT53182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64015","activity_notes":"To carry out five yearly fixed electrical inspection ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 15:05 (System)<\/b>Ticket Created<\/p>

23\/10\/2022 20:39 (alan)<\/b>Electrical inspection <\/p>

24\/10\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54637","activity_ticket_id":"52019","ticket_reference":"HDT53100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15242 - Repairs to washing machine ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64016","activity_notes":"Repairs to washing machine ","activity_timesheet":null,"ticket_notes_combined":"

13\/10\/2022 11:00 (sandra)<\/b>on order <\/p>

20\/10\/2022 09:17 (jane)<\/b>Attending today, access via keys <\/p>

20\/10\/2022 10:30 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2022 15:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/10\/2022 15:16 (jane)<\/b>Re-scheduling for Tuesday 25th October between 12 and 4pm <\/p>

04\/11\/2022 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54638","activity_ticket_id":"52102","ticket_reference":"HDT53183","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To check electrics following a leak ","ticket_address_1":"Flat 7, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"450","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"450","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64017","activity_notes":"To check electrics following a leak sockets need to be reconnected as the tenant needs the sockets. ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 15:36 (System)<\/b>Ticket Created<\/p>

05\/11\/2022 12:03 (roy)<\/b>Electrics checkedLight switch has been been replaced but unable to replace like for like.When decorating is complete we need to return to replace brass Georgian 3 gang switch<\/p>

07\/11\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54639","activity_ticket_id":"52103","ticket_reference":"HDT53184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15259 - TV System Repairs\/Modification ","ticket_address_1":"Flat 1.2","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"1963","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1963","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"20\/10\/22","activity_end":"2022-10-20 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64018","activity_notes":"TV System Repairs\/Modification ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2022 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54640","activity_ticket_id":"52104","ticket_reference":"HDT53185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15258 - Tap replacement ","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/22","activity_end":"2022-10-21 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64019","activity_notes":"Tap replacement ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2022 10:56 (jane)<\/b>Requested access for Monday morning 7th November <\/p>

08\/11\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54641","activity_ticket_id":"52089","ticket_reference":"HDT53170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - New tenant moving in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/22","activity_end":"2022-10-21 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64020","activity_notes":"List of works - New tenant moving in 1 x Blind in living room to be replaced Toilet seat top floor toilet to be replacedTop floor toilet lights don't work Top floor bedroom wardrobe led don't work correctly","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 16:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 20:35 (roy)<\/b>Needs new toilet seatNeeds new dimmer modules Lights in wardrobe now working but won't switch off<\/p>

21\/10\/2022 11:22 (roy)<\/b>Removal of cabinet and secure cable across hallway <\/p>

21\/10\/2022 11:26 (travis)<\/b>Chest of drawers removal from property.<\/p>

24\/10\/2022 09:20 (sandra)<\/b>new blind to be ordered White blind 1550 w x 1830 drop x 30 slat size<\/p>

27\/10\/2022 08:58 (sandra)<\/b>We will be able to send an engineer on Monday, 31st of Oct in the morning 8-12pm<\/p>

27\/10\/2022 17:25 (roy)<\/b>Replaced toilet seat Hob not working. Faulty switch<\/p>

08\/11\/2022 14:38 (jane)<\/b>Blind on order expected date due in 16\/11<\/p>

18\/11\/2022 10:03 (sandra)<\/b>LED modules are on order <\/p>

18\/11\/2022 14:59 (sandra)<\/b>alan to give modules to Roy<\/p>

24\/11\/2022 05:24 (roy)<\/b>Removed\/Replaced 2 x dimmer modulesRemoved\/Replaced broken blind<\/p>

24\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54642","activity_ticket_id":"52105","ticket_reference":"HDT53186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call - leak ","ticket_address_1":"21\/22 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/22","activity_end":"2022-10-21 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64021","activity_notes":"Emergency call - leak Description: the toilet on the 4th floor is blocked and overflowing causing it to leak into the 3rd floor coming through the light - it is a heavy leak and flooding the offies below - needs urgent attendance ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2022 09:24 (System)<\/b>Ticket Created<\/p>

21\/10\/2022 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54643","activity_ticket_id":"52106","ticket_reference":"HDT53187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53186 Follow-Up - New toilet syphon needed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/22","activity_end":"2022-10-21 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64022","activity_notes":"HDT53186 Follow-Up - Need toilet syphon needed ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 13:47 (roy)<\/b>Replaced siphon but unfortunately it also needs a new ball valve<\/p>

04\/11\/2022 09:48 (roy)<\/b>New ball valve fittedElectrics checked on 3rd floor.Hand dryer ok<\/p>

04\/11\/2022 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54644","activity_ticket_id":"52107","ticket_reference":"HDT53188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15254 - Boiler replacement ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1800","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1800","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/22","activity_end":"2022-10-24 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64023","activity_notes":"Boiler replacement collect keys but tenant may be in between 8am and 9 am ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 09:39 (sandra)<\/b>This is confirmed for Monday between 08:00 and 09:00. The tenant will be in and out. Please collect the management keys and knock on the door before entering the flat. They also reported:<\/p>

22\/11\/2022 07:43 (michaelk)<\/b>Completed quoted installation of the electric boiler. Left in full working order. <\/p>

22\/11\/2022 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54645","activity_ticket_id":"52108","ticket_reference":"HDT53189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water coming through the light fitting","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/22","activity_end":"2022-10-21 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64024","activity_notes":"water coming through the light fittingKEYS FOR FLATS 2 AND 3 TODAY PLEASE Hi I need to report that this young tenant a man in flat 2, (58a Shaftesbury Avenue W1D 6LS) room was flooded last night. Its happened before about a month ago when he was on holiday and came back to find it like that. Hopefully its not wee as that would be hazardous. Please can we get someone in urgently to investigate the water and drainage pipes above and the roof.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2022 10:27 (System)<\/b>Ticket Created<\/p>

21\/10\/2022 14:56 (sandra)<\/b>tiles on roof need to be replaced <\/p>

21\/10\/2022 14:58 (sandra)<\/b>We have attended both flats to inspect the drainage where possible, finding no live leaks.The bathrooms and boilers have been inspected and again they're were no leaks present. The flats had no access to see the leak however we did find a pitched roof at the rear of flat 3 which had slate tiles missing.I would recommend these be repaired as this could be the reason.<\/p>

24\/10\/2022 07:19 (michaelk)<\/b>Attended site to investigate possible roof leak into flat. Forwarded a report to the office.2hrs labour 95<\/p>

24\/10\/2022 11:48 (travis)<\/b>Gully outlet unblocked and cleared gully,Second gully cleared and all broken\/missing slates reinstated,Flooded room below mopped and cleaned,Trainers left on window ledge to dry,Wet duvet moved to bathroom to drip dry,plus towels.Door left slightly ajar with window open to allow fresh air to aid drying.<\/p>

24\/10\/2022 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54646","activity_ticket_id":"52095","ticket_reference":"HDT53176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 7 ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/22","activity_end":"2022-10-21 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64025","activity_notes":"keys can be collected for Flats 7 and 9.2 showers in Flat 9 need to be resiliconed.2 wastes needed light not working can you ask Roy to look at this at 4o\/c in flat 7","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 10:24 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 14:39 (jane)<\/b>Access via management keys for today <\/p>

20\/10\/2022 16:54 (jane)<\/b>Need access into Flat 9 - Salvatore is organising with Roy to attend <\/p>

20\/10\/2022 20:38 (roy)<\/b>Leaking showers x 2Silicone in both and waste needs new Possibly 3rd leak from rain<\/p>

21\/10\/2022 09:44 (sandra)<\/b>Two shower trays need to be resiliconed Two waste needed<\/p>

21\/10\/2022 14:32 (travis)<\/b>Cut out old mastic,clean X2 double shower trays,Mastic both trays in matching colours <\/p>

21\/10\/2022 16:45 (roy)<\/b>Blocked gulley on roof. Strong possibility this was the cause of leak into flat 7<\/p>

24\/10\/2022 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54647","activity_ticket_id":"52088","ticket_reference":"HDT53169","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"Window repair ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/22","activity_end":"2022-10-27 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64026","activity_notes":"Window repair with Travis Thursday ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 12:29 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 11:46 (travis)<\/b>Top window repair.<\/p>

27\/10\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>

27\/10\/2022 17:21 (roy)<\/b>With Travis assist with window<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54648","activity_ticket_id":"52109","ticket_reference":"HDT53190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecorating ","ticket_address_1":"Flat 1","ticket_address_2":"5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2237","cs_address_2":"5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2237","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/10\/22","activity_end":"2022-10-21 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64027","activity_notes":"Please arrange decoration to the above Flat. The tenant is returning keys on the 31st Oct and new tenancy starts on the 4th.It's a studio Flat and we are hoping to make a start on the 31st or 1st.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2022 11:58 (System)<\/b>Ticket Created<\/p>

05\/11\/2022 12:53 (dean)<\/b>Done 460.00<\/p>

07\/11\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54649","activity_ticket_id":"52089","ticket_reference":"HDT53170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - New tenant moving in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/22","activity_end":"2022-11-23 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64028","activity_notes":"List of works - New tenant moving in 1 x Blind in living room to be replaced Top floor toilet lights don't work Top floor bedroom wardrobe led don't work correctlyALAN HAS THE LIGHTS AND THE BLIND IS AT THE OFFICEBOOKE FOR WEDNESDAY ABOUT MID DAY WITH THE TENANT","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 16:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 20:35 (roy)<\/b>Needs new toilet seatNeeds new dimmer modules Lights in wardrobe now working but won't switch off<\/p>

21\/10\/2022 11:22 (roy)<\/b>Removal of cabinet and secure cable across hallway <\/p>

21\/10\/2022 11:26 (travis)<\/b>Chest of drawers removal from property.<\/p>

24\/10\/2022 09:20 (sandra)<\/b>new blind to be ordered White blind 1550 w x 1830 drop x 30 slat size<\/p>

27\/10\/2022 08:58 (sandra)<\/b>We will be able to send an engineer on Monday, 31st of Oct in the morning 8-12pm<\/p>

27\/10\/2022 17:25 (roy)<\/b>Replaced toilet seat Hob not working. Faulty switch<\/p>

08\/11\/2022 14:38 (jane)<\/b>Blind on order expected date due in 16\/11<\/p>

18\/11\/2022 10:03 (sandra)<\/b>LED modules are on order <\/p>

18\/11\/2022 14:59 (sandra)<\/b>alan to give modules to Roy<\/p>

24\/11\/2022 05:24 (roy)<\/b>Removed\/Replaced 2 x dimmer modulesRemoved\/Replaced broken blind<\/p>

24\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54650","activity_ticket_id":"52115","ticket_reference":"HDT53196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate the power to the bathroom lights and fan ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/22","activity_end":"2022-10-21 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64029","activity_notes":"reinstate the power to the bathroom lights and fan The leak has been resolved.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2022 14:41 (System)<\/b>Ticket Created<\/p>

21\/10\/2022 14:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54651","activity_ticket_id":"52116","ticket_reference":"HDT53197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - PROVISIONALLY BOOKED FOR 4TH NOVEMBER 2022","ticket_address_1":"Flat A, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat A, 25 Wardour Street ","cs_id":"2238","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2238","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/22","activity_end":"2022-11-04 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64030","activity_notes":"To carry out five yearly fixed electrical inspection - PROVISIONALLY BOOKED FOR 4TH NOVEMBER 2022","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2022 14:46 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 06:41 (alan)<\/b>Electrical inspection <\/p>

07\/11\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54652","activity_ticket_id":"52117","ticket_reference":"HDT53198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - PROVISIONALLY BOOKED FOR 4TH NOVEMBER 2022","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/22","activity_end":"2022-11-04 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64031","activity_notes":"To carry out five yearly fixed electrical inspection - PROVISIONALLY BOOKED FOR 4TH NOVEMBER 2022","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2022 14:50 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 04:58 (alan)<\/b>Electrical inspection <\/p>

04\/11\/2022 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54653","activity_ticket_id":"52108","ticket_reference":"HDT53189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water coming through the light fitting","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/22","activity_end":"2022-10-21 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64032","activity_notes":"water looks to be coming from a defective area of roof tiles that need to be replaced.I will send pictures of the roof separately. ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2022 10:27 (System)<\/b>Ticket Created<\/p>

21\/10\/2022 14:56 (sandra)<\/b>tiles on roof need to be replaced <\/p>

21\/10\/2022 14:58 (sandra)<\/b>We have attended both flats to inspect the drainage where possible, finding no live leaks.The bathrooms and boilers have been inspected and again they're were no leaks present. The flats had no access to see the leak however we did find a pitched roof at the rear of flat 3 which had slate tiles missing.I would recommend these be repaired as this could be the reason.<\/p>

24\/10\/2022 07:19 (michaelk)<\/b>Attended site to investigate possible roof leak into flat. Forwarded a report to the office.2hrs labour 95<\/p>

24\/10\/2022 11:48 (travis)<\/b>Gully outlet unblocked and cleared gully,Second gully cleared and all broken\/missing slates reinstated,Flooded room below mopped and cleaned,Trainers left on window ledge to dry,Wet duvet moved to bathroom to drip dry,plus towels.Door left slightly ajar with window open to allow fresh air to aid drying.<\/p>

24\/10\/2022 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54654","activity_ticket_id":"52118","ticket_reference":"HDT53199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"close the skylight window ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/22","activity_end":"2022-10-24 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64033","activity_notes":"close the skylight window ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 09:14 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2022 10:53 (roy)<\/b>Found window\/vent open.Activated Closed all ok<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54655","activity_ticket_id":"52119","ticket_reference":"HDT53200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The commercial unit at 30 St Martins Lane was flooded yesterday. Would it be possible to have Alan on site from 1 pm onwards, to turn the electricity off? He can collect management keys from Central Cross.","ticket_address_1":"30 St Martins Lane \/38-39 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 St Martins Lane \/38-39 William IV Street ","cs_id":"2136","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2136","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/22","activity_end":"2022-10-24 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64034","activity_notes":"The commercial unit at 30 St Martins Lane was flooded yesterday. Would it be possible to have Alan on site from 1 pm onwards, to turn the electricity off? He can collect management keys from Central Cross.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2022 09:15 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54656","activity_ticket_id":"52120","ticket_reference":"HDT53201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - flood ","ticket_address_1":"58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"58a Shaftesbury Avenue ","cs_id":"1692","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1692","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/22","activity_end":"2022-10-24 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64035","activity_notes":"emergency call out - flood ","activity_timesheet":"1","ticket_notes_combined":"

24\/10\/2022 09:17 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2022 10:54 (roy)<\/b>Cleaned up flat, flooded.Roof works due Monday morning <\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54657","activity_ticket_id":"52089","ticket_reference":"HDT53170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - New tenant moving in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/22","activity_end":"2022-10-24 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64036","activity_notes":"Two dimmer modules required (Alan to do)Light fitting required Needs to be ordered Sensor on light in wardrobe needs to be ordered (Alan to do,)c\/o Roy ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2022 16:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 20:35 (roy)<\/b>Needs new toilet seatNeeds new dimmer modules Lights in wardrobe now working but won't switch off<\/p>

21\/10\/2022 11:22 (roy)<\/b>Removal of cabinet and secure cable across hallway <\/p>

21\/10\/2022 11:26 (travis)<\/b>Chest of drawers removal from property.<\/p>

24\/10\/2022 09:20 (sandra)<\/b>new blind to be ordered White blind 1550 w x 1830 drop x 30 slat size<\/p>

27\/10\/2022 08:58 (sandra)<\/b>We will be able to send an engineer on Monday, 31st of Oct in the morning 8-12pm<\/p>

27\/10\/2022 17:25 (roy)<\/b>Replaced toilet seat Hob not working. Faulty switch<\/p>

08\/11\/2022 14:38 (jane)<\/b>Blind on order expected date due in 16\/11<\/p>

18\/11\/2022 10:03 (sandra)<\/b>LED modules are on order <\/p>

18\/11\/2022 14:59 (sandra)<\/b>alan to give modules to Roy<\/p>

24\/11\/2022 05:24 (roy)<\/b>Removed\/Replaced 2 x dimmer modulesRemoved\/Replaced broken blind<\/p>

24\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54658","activity_ticket_id":"52121","ticket_reference":"HDT53202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"close the skylight window ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"1163","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1163","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/22","activity_end":"2022-10-24 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64037","activity_notes":"close the skylight window ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 09:34 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 10:52 (roy)<\/b>Skylight closedCarpet soaking wet<\/p>

24\/10\/2022 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54659","activity_ticket_id":"52111","ticket_reference":"HDT53192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/22","activity_end":"2022-10-24 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64038","activity_notes":"5 year electrical ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2022 14:35 (System)<\/b>Ticket Created<\/p>

31\/10\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54660","activity_ticket_id":"52112","ticket_reference":"HDT53193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Third Floor Flat ","ticket_address_2":"25 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"2056","cs_address_2":"25 Wardour Street","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"2056","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/22","activity_end":"2022-10-24 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64039","activity_notes":"5 year electrical ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2022 14:36 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 15:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54661","activity_ticket_id":"52113","ticket_reference":"HDT53194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/22","activity_end":"2022-11-22 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64040","activity_notes":"5 year electrical 22nd November ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2022 14:37 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54662","activity_ticket_id":"52114","ticket_reference":"HDT53195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/22","activity_end":"2022-11-01 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64041","activity_notes":"5 year electrical 1st November ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2022 14:38 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 04:53 (alan)<\/b>Electrical inspection <\/p>

04\/11\/2022 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54663","activity_ticket_id":"52110","ticket_reference":"HDT53191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/22","activity_end":"2022-10-24 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64042","activity_notes":"list of works Bathroom lights - above sink and shower do not workBathroom towel rack - temperature control not workingElectric stove top - may need replacing due to two faulty hobs (please check and provide photos to assess the issue)Lights under kitchen cabinets - wiring may need to be checked.Intercom - connection may need to be checked.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2022 14:33 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:13 (sandra)<\/b>parts on order <\/p>

14\/12\/2022 09:23 (alan)<\/b>1 Look at hob not working quote for replacement 2 look at lights under kitchen order replacement fittings 3 look at light above Mirror in bathroom order parts<\/p>

14\/12\/2022 09:26 (sandra)<\/b>quote being prepared for new hob and parts ordered for lighting <\/p>

20\/12\/2022 13:37 (jane)<\/b>Traced problem to a faulty video screen on the phone, replaced the screen <\/p>

23\/12\/2022 14:04 (alan)<\/b>1.Replace transformer to kitchen lights and replace lamps 2. Repair bathroom tail rail Neither new bathroom, light or extractor fan have come in yet will need to be rebooked in New Year<\/p>

13\/01\/2023 15:29 (jane)<\/b>Requested access to fit new parts to lights on Wednesday 18th January 2023<\/p>

20\/01\/2023 09:52 (jane)<\/b>Re-attending on Tuesday 24th January to mastic around the new extractor hood <\/p>

25\/01\/2023 13:23 (alan)<\/b>Replace fan in bathroom and replace shaver light <\/p>

25\/01\/2023 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54664","activity_ticket_id":"52122","ticket_reference":"HDT53203","ticket_client":"2016","client_name":"Mountstone Partners Ltd ","ticket_title":"PAT test - 10th November ","ticket_address_1":"First Floor Office","ticket_address_2":"27 Beak Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9RU","cs_address_1":"First Floor Office","cs_id":"2043","cs_address_2":"27 Beak Street","cs_town":"London","cs_postcode":"W1F 9RU","ticket_client_site":"2043","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/22","activity_end":"2022-11-10 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64043","activity_notes":"PAT test - 10th November Booked for Thursday dont forget from 8am ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 09:54 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 20:32 (roy)<\/b>Pat test office equipment <\/p>

11\/11\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54665","activity_ticket_id":"52123","ticket_reference":"HDT53204","ticket_client":"2016","client_name":"Mountstone Partners Ltd ","ticket_title":"Emergency light testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"First Floor Office","cs_id":"2043","cs_address_2":"27 Beak Street","cs_town":"London","cs_postcode":"W1F 9RU","ticket_client_site":"2043","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/22","activity_end":"2022-12-09 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64044","activity_notes":"Emergency light testing 9th December between 8 - 9am","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2022 09:55 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 12:40 (sandra)<\/b>booked for Friday 9th <\/p>

09\/12\/2022 13:47 (jane)<\/b>(Ticket Closed)<\/p>

30\/05\/2023 13:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/05\/2023 13:13 (jane)<\/b>Requested access for Tuesday 6th June, power will be off for 3 hours <\/p>

30\/05\/2023 13:57 (jane)<\/b>Emergency light testing for Tuesday 6th June. Someone will be in the office from 8am<\/p>

06\/06\/2023 14:16 (alan)<\/b>Carry out emergency light test as per quote<\/p>

06\/06\/2023 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54666","activity_ticket_id":"52124","ticket_reference":"HDT53205","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"flash band","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/22","activity_end":"2022-10-24 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64045","activity_notes":"Please raise a job for Reddan to add some flash band to the top of Levis entrance where it leaked recently.Tower required to carry out the urgent works.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 11:19 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 14:08 (travis)<\/b>Viewed job to be carried out early out of hours,Collection of materials.To be completed early Wednesday morning.<\/p>

26\/10\/2022 09:25 (travis)<\/b>Shop canopy works,and rear roof leak.<\/p>

26\/10\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2022 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54667","activity_ticket_id":"52125","ticket_reference":"HDT53206","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/15122 - temperature and pressure relief valve ","ticket_address_1":"31 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place","cs_id":"1237","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LU","ticket_client_site":"1237","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/22","activity_end":"2022-10-24 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64046","activity_notes":"temperature and pressure relief valve WHEN CAN I BOOK THIS IN ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 19:33 (michaelk)<\/b>Attended site to carry out quoted work replacing combined temperature and pressure relief valve. Completed work and left fully operational. 3hrs labour plus parts, total 250.87 ex vat<\/p>

18\/11\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54668","activity_ticket_id":"52126","ticket_reference":"HDT53207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"error showing on washer\/dryer","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/10\/22","activity_end":"2022-10-24 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64047","activity_notes":"error showing on washer\/dryer","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2022 12:40 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 17:23 (roy)<\/b>Access Repair Aid<\/p>

09\/11\/2022 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54669","activity_ticket_id":"51502","ticket_reference":"HDT52583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15053 - Shower works ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/22","activity_end":"2022-10-24 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64048","activity_notes":"snagging works - Wednesday 8am tenant home If we run black silicone down in the corners and along the shower tray they agreed would look better and finish it off and would hide the chipped tiles.If also we run white silicone around the top like the rest of the bathroom that may also look better.But They are adamant they want the ceiling painted and wall.If it had been cleaned off at the time it would not have hardened and we may have got away with it. (just clean away the unwanted grout and we can get the ceiling painted after)The grout between shower and toilet I believe could be cleaned off.","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2022 15:56 (iain)<\/b>Shower works.<\/p>

19\/08\/2022 08:41 (iain)<\/b>Shower works<\/p>

21\/08\/2022 17:17 (iain)<\/b>Shower works.<\/p>

25\/08\/2022 06:33 (michaelk)<\/b>Attended site to start quoted shower tray works. Removed enclosure, tray and tiles. 8hrs labour 365.<\/p>

25\/08\/2022 06:37 (michaelk)<\/b>Attended site to start day 2 of the quoted shower tray work. Unfortunately found another issue with the screed. We couldn't fix any timber due to the screed being too wet. Informed all parties and arranged for a dehumidifier. 8hrs labour plus materials, total 575 ex vat.<\/p>

25\/08\/2022 14:42 (iain)<\/b>Shower works.<\/p>

05\/09\/2022 17:02 (travis)<\/b>Tiling works <\/p>

06\/09\/2022 15:49 (travis)<\/b>Tiling shower enclosure works.<\/p>

07\/09\/2022 10:24 (sandra)<\/b>plus rubbish removal <\/p>

07\/09\/2022 11:05 (travis)<\/b>Rubbish clearance.<\/p>

07\/09\/2022 20:41 (michaelk)<\/b>Attended site to replace shower enclosure and leave the shower running. Completed work 8hrs labour 365<\/p>

08\/09\/2022 11:54 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2022 12:16 (travis)<\/b>Snagging to bathroom.<\/p>

18\/11\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54670","activity_ticket_id":"52126","ticket_reference":"HDT53207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"error showing on washer\/dryer","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/22","activity_end":"2022-10-24 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64049","activity_notes":"error showing on washer\/dryerThursday 27th 12 - 4pm with keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 12:40 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 17:23 (roy)<\/b>Access Repair Aid<\/p>

09\/11\/2022 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54671","activity_ticket_id":"52127","ticket_reference":"HDT53208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the fuses ","ticket_address_1":"Flat 3.3, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/22","activity_end":"2022-11-23 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64050","activity_notes":"check the fuses ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 14:16 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 14:15 (alan)<\/b>Replace faulty shaver socket in bathroom and replace faulty LED down lighter in bathroom <\/p>

25\/11\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54672","activity_ticket_id":"52128","ticket_reference":"HDT53209","ticket_client":"2116","client_name":"Bancone ","ticket_title":"to facilitate some new pipe work for a grease management unit. ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/22","activity_end":"2022-10-24 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64051","activity_notes":"to facilitate some new pipe work for a grease management unit. ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2022 14:43 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 14:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54673","activity_ticket_id":"52129","ticket_reference":"HDT53210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no running water ","ticket_address_1":"Flat 1, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/22","activity_end":"2022-10-24 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64052","activity_notes":"emergency call out - no running water ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2022 14:49 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 14:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54674","activity_ticket_id":"52130","ticket_reference":"HDT53211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1925","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1925","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/22","activity_end":"2022-10-24 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64053","activity_notes":"emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2022 14:53 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54675","activity_ticket_id":"52131","ticket_reference":"HDT53212","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/15255 - Light fitting replacements ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/22","activity_end":"2022-11-16 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64054","activity_notes":"Light fitting replacements ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 12:51 (alan)<\/b>Quoted works <\/p>

18\/11\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54676","activity_ticket_id":"52132","ticket_reference":"HDT53213","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can we have a call out please as the downpipe is leaking into the electric room in the basement at 40\/41 Wimpole Street please","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/22","activity_end":"2022-10-24 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64055","activity_notes":"Can we have a call out please as the downpipe is leaking into the electric room in the basement at 40\/41 Wimpole Street please","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 16:01 (System)<\/b>Ticket Created<\/p>

25\/10\/2022 07:33 (roy)<\/b>Broken inspection plate on LCC cast pipeThis is and will not cause any problems to the electrics as too far away and at ground level.Need to either source plate or cut pipe.Caretaker request it be done Wednesday week<\/p>

03\/11\/2022 07:20 (michaelk)<\/b>Attended site to investigate cracked access to cast iron downpipe. Will quote to remove the damaged access plate as there is a gulley immediately beneath, and replace with a new section.<\/p>

03\/11\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54677","activity_ticket_id":"52133","ticket_reference":"HDT53214","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lock to gate ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/22","activity_end":"2022-10-25 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64056","activity_notes":"lock to gate The key to the lock for the gate (pavement level which gives access to the meters and water supply) is not working keys are from our office if someone can attend please.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 09:19 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 13:21 (travis)<\/b>Attended, collection of keys,Unlocked gate with some wiggle of the key.Lubricated lock although the lock is welded into the gate.Ideally the lock would be removed, replaced with an FB Lock and welded\/fitted back in place.<\/p>

26\/10\/2022 14:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54678","activity_ticket_id":"52134","ticket_reference":"HDT53215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check if we can replace it with a heat detector. Please give me a call when you are on site.","ticket_address_1":"Flat 1 ","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2239","cs_address_2":"21a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2239","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/22","activity_end":"2022-10-25 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64057","activity_notes":"WITH KEYS check if we can replace it with a heat detector. Please give me a call when you are on site.I just wanted to let you know that there seems to be an issue with the smoke alarm. It went off on the weekend, when only two hotplates of the stove were used, while the extractor fan was on its maximum and the door was closed. There wasn't any smoke, but still, the alarm went off. Also, it was really difficult to turn it off: we had to press the button for a really long time until it was turned off.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 09:37 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 08:08 (michaelk)<\/b>Attended site to investigate smoke alarm in the hallway. There are two alarms in that area, both require changing due being out of date. Have ordered replacements. 1hr labour 50.<\/p>

04\/11\/2022 07:42 (michaelk)<\/b>Attended site to replace 1 x mains heat alarm and 1 x mains smoke alarm to hallway. Completed work and left fully operational. 2hrs labour plus parts, total 185ex vat.<\/p>

04\/11\/2022 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54679","activity_ticket_id":"51833","ticket_reference":"HDT52914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/22","activity_end":"2022-10-25 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64058","activity_notes":"today at mid day Tap to be fitted here. Tap is already there. Roy knows about this one.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2022 09:20 (System)<\/b>Ticket Created<\/p>

29\/09\/2022 14:34 (roy)<\/b>Refixed door handle Refixed toilet seat Need new door chliner Need new parts for dishwasher Need new tap<\/p>

03\/10\/2022 11:19 (sandra)<\/b>Hi Sandra, Just to follow up on repairs. Please make necessary arrangements.ThanksFaulty thumb turn lock - To replace?Kitchen Tap Valve - To replace?New toilet seatTo secure all cupboardsTo install a door chain lockTo replace dish washer racks<\/p>

03\/10\/2022 11:20 (sandra)<\/b>I told Lillian that when the blinds are fitted we would do the other bits as well.New kitchen tap required Picture didn't come out but it is chrome, tall monobloc<\/p>

04\/10\/2022 10:01 (jane)<\/b>Dishwasher parts on order <\/p>

20\/10\/2022 12:08 (jane)<\/b>Chased up dishwasher parts, awaiting a reply <\/p>

20\/10\/2022 20:21 (roy)<\/b>Replaced toilet seatReplaced broken lockEased wardrobe doors Unzble to replace tapsNTR for taps and dishwasher parts<\/p>

21\/10\/2022 08:47 (jane)<\/b>Replaced toilet seat Replaced broken lock Eased wardrobe doors Unzble to replace taps NTR for taps and dishwasher parts<\/p>

25\/10\/2022 09:21 (sandra)<\/b>Roy to return on Wednesday <\/p>

26\/10\/2022 09:49 (sandra)<\/b>Thursday booked 27th <\/p>

27\/10\/2022 17:22 (roy)<\/b>Replaced dishwasher trays and repaired under counter lights All ok <\/p>

28\/10\/2022 08:09 (michaelk)<\/b>Attended site to supply labour only, replacing kitchen sink tap. 2hrs labour 95<\/p>

28\/10\/2022 09:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54680","activity_ticket_id":"52135","ticket_reference":"HDT53216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 7 currently has no lights in the ensuite bathroom, and I need to book redecoration of the bathroom walls when they dry completely. ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/22","activity_end":"2022-10-26 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64059","activity_notes":"COLLECT KEYS BETWEEN 9 - 12 PM WEDNESDAY Flat 7 currently has no lights in the ensuite bathroom, ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 09:59 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 11:28 (roy)<\/b>Replace damaged light fittingsAll ok Ceiling needs painting <\/p>

01\/11\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54681","activity_ticket_id":"51895","ticket_reference":"HDT52976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/22","activity_end":"2022-10-25 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64060","activity_notes":"list of works Cracked tiles behind the shower control need to be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2022 16:15 (System)<\/b>Ticket Created<\/p>

05\/10\/2022 21:59 (michaelk)<\/b>Attended site to investigate shower following report. We have liased with lilian what is required and provided a quote. 1hr labour 50<\/p>

06\/10\/2022 10:27 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2022 13:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2022 13:20 (jane)<\/b>(Ticket Closed)<\/p>

25\/10\/2022 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2022 07:11 (michaelk)<\/b>Attended site to shower shroud not fitting over the fitted cartridge. The cause of the problem was that the tile cut outs were not large enough. Stitch drilled tiles, completed installation and grouted on completion. 4hrs labour plus materials, total 203 ex vat.<\/p>

26\/10\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54682","activity_ticket_id":"52136","ticket_reference":"HDT53217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"low pressure on the boiler ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/22","activity_end":"2022-10-25 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64061","activity_notes":"low pressure on the boiler ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 10:13 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 07:13 (michaelk)<\/b>Attended site to investigate boiler failure. Re-pressurised boiler and inspected all visible joints for leaks. Left boiler fully operational 2hrs labour 95<\/p>

26\/10\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54683","activity_ticket_id":"52137","ticket_reference":"HDT53218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15264 - Replacement integrated washer\/dryer ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/10\/22","activity_end":"2022-10-25 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64062","activity_notes":"Replacement integrated washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2022 16:15 (sandra)<\/b>Tuesday 8th 12 - 6pm.<\/p>

08\/11\/2022 14:44 (travis)<\/b>Access for repair aid,New w\/machine fitted,Keys returned.<\/p>

09\/11\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54684","activity_ticket_id":"52138","ticket_reference":"HDT53219","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat A, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat A, 25 Wardour Street ","cs_id":"2238","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2238","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/22","activity_end":"2022-11-04 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64063","activity_notes":"5 year electrical for 4th November from mid day(CAN THIS BE DONE)","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2022 10:42 (System)<\/b>Ticket Created<\/p>

31\/10\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54685","activity_ticket_id":"52139","ticket_reference":"HDT53220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/22","activity_end":"2022-11-04 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64064","activity_notes":"5 year electrical 4TH November from mid day can this be done as well ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2022 10:42 (System)<\/b>Ticket Created<\/p>

31\/10\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54686","activity_ticket_id":"52140","ticket_reference":"HDT53221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/22","activity_end":"2022-10-25 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64065","activity_notes":"5 year electrical ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2022 10:43 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:19 (sandra)<\/b>(Ticket Closed)<\/p>

04\/11\/2022 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2022 06:41 (alan)<\/b>Electrical inspection <\/p>

07\/11\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54687","activity_ticket_id":"52141","ticket_reference":"HDT53222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/22","activity_end":"2022-10-25 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64066","activity_notes":"5 year electrical ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2022 10:44 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54688","activity_ticket_id":"52132","ticket_reference":"HDT53213","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can we have a call out please as the downpipe is leaking into the electric room in the basement at 40\/41 Wimpole Street please","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/22","activity_end":"2022-10-25 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64067","activity_notes":"leak to downpipeBroken inspection plate and is LCC cast.Not too sure if we can purchase new if not it would need to be cut out and section replaced.Booked for Wednesday 2nd November ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 16:01 (System)<\/b>Ticket Created<\/p>

25\/10\/2022 07:33 (roy)<\/b>Broken inspection plate on LCC cast pipeThis is and will not cause any problems to the electrics as too far away and at ground level.Need to either source plate or cut pipe.Caretaker request it be done Wednesday week<\/p>

03\/11\/2022 07:20 (michaelk)<\/b>Attended site to investigate cracked access to cast iron downpipe. Will quote to remove the damaged access plate as there is a gulley immediately beneath, and replace with a new section.<\/p>

03\/11\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54689","activity_ticket_id":"52142","ticket_reference":"HDT53223","ticket_client":"2142","client_name":"Hingston Studio ","ticket_title":"boiler not working ","ticket_address_1":"23-24 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23-24 Great James Street ","cs_id":"2240","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/22","activity_end":"2022-10-25 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64068","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 10:58 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 16:07 (michaelk)<\/b>Attended site to investigate boiler fault. Found boiler tripped on low pressure. Re-set to correct pressure and looked for system leaks, none found. Left fully operational and instructed client how to re-pressurise. 2hrs labour 95<\/p>

27\/10\/2022 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54690","activity_ticket_id":"52144","ticket_reference":"HDT53225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the extractor hood is very loud and it cannot be turned off","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/22","activity_end":"2022-10-25 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64069","activity_notes":"the extractor hood is very loud and it cannot be turned offWednesday any time between 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 12:19 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 14:51 (roy)<\/b>Attended site but all seems to be working as it should.Not able to reduce speed.Need new ??<\/p>

28\/10\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54691","activity_ticket_id":"52145","ticket_reference":"HDT53226","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64070","activity_notes":"PAT test only 2nd November ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:35 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 17:02 (roy)<\/b>Pat test<\/p>

03\/11\/2022 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54692","activity_ticket_id":"52146","ticket_reference":"HDT53227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1337","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1337","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64071","activity_notes":"PAT test only 2nd ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:37 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 20:41 (roy)<\/b>Pat test<\/p>

11\/11\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54693","activity_ticket_id":"52147","ticket_reference":"HDT53228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1338","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1338","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64072","activity_notes":"PAT test only 2nd ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:39 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 17:02 (roy)<\/b>Pat test<\/p>

03\/11\/2022 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54694","activity_ticket_id":"52148","ticket_reference":"HDT53229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1339","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1339","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64073","activity_notes":"PAT test only 2nd ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:40 (System)<\/b>Ticket Created<\/p>

11\/11\/2022 13:59 (roy)<\/b>Pat test<\/p>

11\/11\/2022 14:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54695","activity_ticket_id":"52149","ticket_reference":"HDT53230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1340","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1340","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64074","activity_notes":"PAT test only 2nd ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:41 (System)<\/b>Ticket Created<\/p>

11\/11\/2022 13:58 (roy)<\/b>Pat test<\/p>

11\/11\/2022 14:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54696","activity_ticket_id":"52150","ticket_reference":"HDT53231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64075","activity_notes":"PAT test only 2nd ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:42 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 16:36 (roy)<\/b>Pat test<\/p>

04\/11\/2022 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54697","activity_ticket_id":"52151","ticket_reference":"HDT53232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 7","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1342","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1342","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64076","activity_notes":"PAT test only 2rd ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:43 (System)<\/b>Ticket Created<\/p>

11\/11\/2022 13:58 (roy)<\/b>Pat test<\/p>

11\/11\/2022 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54698","activity_ticket_id":"52152","ticket_reference":"HDT53233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 8","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1343","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1343","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64077","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:45 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 16:34 (roy)<\/b>Pat test<\/p>

04\/11\/2022 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54699","activity_ticket_id":"52153","ticket_reference":"HDT53234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 9","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1344","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1344","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64078","activity_notes":"PAT test only 3rd","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:48 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 16:35 (roy)<\/b>Pat test<\/p>

04\/11\/2022 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54700","activity_ticket_id":"52154","ticket_reference":"HDT53235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 10","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1345","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1345","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64079","activity_notes":"PAT test only 3rd","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:50 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 17:09 (roy)<\/b>Pat test<\/p>

03\/11\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54701","activity_ticket_id":"52155","ticket_reference":"HDT53236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1245","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1245","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64080","activity_notes":"PAT test only 3rd ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:51 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 16:35 (roy)<\/b>Pat test<\/p>

04\/11\/2022 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54702","activity_ticket_id":"52156","ticket_reference":"HDT53237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"1347","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1347","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64081","activity_notes":"PAT test only 3rd","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:52 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 20:40 (roy)<\/b>Pat test<\/p>

11\/11\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54703","activity_ticket_id":"52157","ticket_reference":"HDT53238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 13","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"1348","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1348","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64082","activity_notes":"PAT test only3rd ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:53 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 17:01 (roy)<\/b>Pat test<\/p>

03\/11\/2022 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54704","activity_ticket_id":"52159","ticket_reference":"HDT53240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 14","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"1349","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1349","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64083","activity_notes":"PAT test only3rd","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 14:54 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 17:01 (roy)<\/b>Pat test<\/p>

03\/11\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54705","activity_ticket_id":"52160","ticket_reference":"HDT53241","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"need window closing urgently as security issue 1st floor Front office ","ticket_address_1":"12\/13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/22","activity_end":"2022-10-25 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64084","activity_notes":"need window closing urgently as security issue 1st floor front office ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 15:27 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 11:30 (roy)<\/b>Secured windows while scaffolding is up.<\/p>

26\/10\/2022 13:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54706","activity_ticket_id":"52161","ticket_reference":"HDT53242","ticket_client":"2108","client_name":"Forty Group","ticket_title":"boiler issues (no heating\/hot water). Can you investigate the electronic shutter onsite that is also not working.","ticket_address_1":"134 Munet Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW10 8AP","cs_address_1":"134 Munet Avenue ","cs_id":"2242","cs_address_2":"","cs_town":"London ","cs_postcode":"NW10 8AP","ticket_client_site":"2242","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/22","activity_end":"2022-10-27 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64085","activity_notes":"boiler issues (no heating\/hot water). Can you investigate the electronic shutter onsite that is also not working.BOOKED FOR THURSDAY BETWEEN 3 - 5PM ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 16:01 (System)<\/b>Ticket Created<\/p>

29\/10\/2022 10:44 (roy)<\/b>No power to shutters. Traced power to power source and problem resolved.Now all okNo gas into property. New tenants but need a gas card.Once purchased maybe and only then can the boiler be looked at.Does it have a service history??<\/p>

31\/10\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54707","activity_ticket_id":"52162","ticket_reference":"HDT53243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st\/2nd floor common parts toilet - seat needs to be replaced ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/22","activity_end":"2022-10-26 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64086","activity_notes":"1st\/2nd floor common parts toilet - seat needs to be replaced Please arrange for an engineer to replace toilet seats on the 2nd floor, it's broken and left on the floor.And to ease the windows so that it shuts. Since he is there, please check on the 1st floor ttoilet seat.He can access tomorrow via Code 2121A - Main door","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2022 09:19 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 14:40 (roy)<\/b>Replaced toilet seatChecked other toilet and all ok<\/p>

26\/10\/2022 14:50 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2022 11:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2022 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54708","activity_ticket_id":"52163","ticket_reference":"HDT53244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"towel rail not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/10\/22","activity_end":"2022-10-26 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64087","activity_notes":"Hi Ailey, we've arranged for an engineer to check on your towel rail heating on Thursday 27th- 9am.Are you able to give access or should we enter with management keys. ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2022 09:28 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 08:05 (michaelk)<\/b>Attended site to replace 2 x towel rail elementsbto both bathrooms. 4hrs labour plus parts, total <\/p>

28\/10\/2022 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54709","activity_ticket_id":"52124","ticket_reference":"HDT53205","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"flash band","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/22","activity_end":"2022-10-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64088","activity_notes":"Please raise a job for Reddan to add some flash band to the top of Levis entrance where it leaked recently.Tower required to carry out the urgent works.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2022 11:19 (System)<\/b>Ticket Created<\/p>

24\/10\/2022 14:08 (travis)<\/b>Viewed job to be carried out early out of hours,Collection of materials.To be completed early Wednesday morning.<\/p>

26\/10\/2022 09:25 (travis)<\/b>Shop canopy works,and rear roof leak.<\/p>

26\/10\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2022 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54710","activity_ticket_id":"52164","ticket_reference":"HDT53245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"detector sounding ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.3","cs_id":"2037","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2037","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/22","activity_end":"2022-10-26 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64089","activity_notes":"detector sounding ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2022 12:19 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 15:19 (travis)<\/b>Attended and found the smoke alarm to be hard wired,not batteries and would require somebody qualified to replace ,Roy\/Alan ?.<\/p>

16\/11\/2022 11:47 (roy)<\/b>Replaced alarm<\/p>

16\/11\/2022 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54711","activity_ticket_id":"52089","ticket_reference":"HDT53170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - New tenant moving in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/10\/22","activity_end":"2022-10-26 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64090","activity_notes":"List of works - New tenant moving in 1 x Blind in living room to be replaced Toilet seat top floor toilet to be replacedTop floor toilet lights don't work Top floor bedroom wardrobe led don't work correctly- No power to the electric hob-- After 15mins the cycle started, the washing machine asks to open the water tap and stop.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2022 16:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 20:35 (roy)<\/b>Needs new toilet seatNeeds new dimmer modules Lights in wardrobe now working but won't switch off<\/p>

21\/10\/2022 11:22 (roy)<\/b>Removal of cabinet and secure cable across hallway <\/p>

21\/10\/2022 11:26 (travis)<\/b>Chest of drawers removal from property.<\/p>

24\/10\/2022 09:20 (sandra)<\/b>new blind to be ordered White blind 1550 w x 1830 drop x 30 slat size<\/p>

27\/10\/2022 08:58 (sandra)<\/b>We will be able to send an engineer on Monday, 31st of Oct in the morning 8-12pm<\/p>

27\/10\/2022 17:25 (roy)<\/b>Replaced toilet seat Hob not working. Faulty switch<\/p>

08\/11\/2022 14:38 (jane)<\/b>Blind on order expected date due in 16\/11<\/p>

18\/11\/2022 10:03 (sandra)<\/b>LED modules are on order <\/p>

18\/11\/2022 14:59 (sandra)<\/b>alan to give modules to Roy<\/p>

24\/11\/2022 05:24 (roy)<\/b>Removed\/Replaced 2 x dimmer modulesRemoved\/Replaced broken blind<\/p>

24\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54712","activity_ticket_id":"52135","ticket_reference":"HDT53216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 7 currently has no lights in the ensuite bathroom, and I need to book redecoration of the bathroom walls when they dry completely. ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/10\/22","activity_end":"2022-10-26 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64091","activity_notes":"Flat 7 I need to book redecoration of the bathroom walls when they dry completely. ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2022 09:59 (System)<\/b>Ticket Created<\/p>

26\/10\/2022 11:28 (roy)<\/b>Replace damaged light fittingsAll ok Ceiling needs painting <\/p>

01\/11\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54713","activity_ticket_id":"52143","ticket_reference":"HDT53224","ticket_client":"2141","client_name":"Enecto ","ticket_title":"faulty door and locking window bar ","ticket_address_1":"Islington Studios","ticket_address_2":"161 Marlborough Road","ticket_town":"London ","ticket_county":null,"ticket_postcode":"N19 4NF","cs_address_1":"Islington Studios","cs_id":"2241","cs_address_2":"161 Marlborough Road","cs_town":"London ","cs_postcode":"N19 4NF","ticket_client_site":"2241","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/22","activity_end":"2022-11-23 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64092","activity_notes":"booked for Wednesday 23rd with Travis at 8am senior contracts manager Vinci 07500 993539 unit G1 a couple of small issues... L\/H door leaf to unit entrance faulty (o\/head closer & lock faulty) Fault locking bar to window opening, front faade. There may be a couple other things within Terrys unit as well they could investigate.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 12:15 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 17:20 (roy)<\/b>Repaired one window but needs other bolt drilling out and rethreading.Needs new door closure Needs hole drilling out and metal plateNeed key to access cupboards for other investigation works, electrical and water<\/p>

04\/11\/2022 15:27 (jane)<\/b>Door closer on order - 3\/5 working days <\/p>

23\/11\/2022 10:37 (travis)<\/b>List of works.<\/p>

23\/11\/2022 14:59 (roy)<\/b>With TravisRemoved\/Replaced door closure Removed broken bolt in window and replaced boltsDrilled hole in foot plate (metal) to allow shoot bolt and secure door<\/p>

24\/11\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54714","activity_ticket_id":"52165","ticket_reference":"HDT53246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/10\/22","activity_end":"2022-10-26 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64093","activity_notes":"list of works oven not working stain on ceiling that may have come from the leaking tap in flat 2. Needs to be checked out ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2022 15:57 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:51 (sandra)<\/b>appliance enigneer Monday 31st 12 - 6pm <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new handle for the oven door.quote to be sent over <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new element for the oven is being replaced whilst engineer is there <\/p>

01\/11\/2022 10:32 (travis)<\/b>Attended and tested problem area with damp meter,Staining is dry and decoration can be carried out.<\/p>

02\/11\/2022 12:18 (sandra)<\/b>new element fitted to the oven. quote for new handle has been sent <\/p>

10\/11\/2022 11:02 (sandra)<\/b>still waiting. Waiting on Lilian to rectify with council <\/p>

29\/11\/2022 13:20 (sandra)<\/b>still waiting on the oven handle to be delivered <\/p>

01\/12\/2022 11:04 (sandra)<\/b>checked and area is still drying out. <\/p>

06\/12\/2022 09:52 (sandra)<\/b>booked for thursday 15th 10am <\/p>

19\/12\/2022 09:31 (sandra)<\/b>still waiting on new oven handle <\/p>

04\/01\/2023 14:17 (jane)<\/b>Repair Aid update: Cooker's handle still has not come, we checked with suppliers but unfortunately still can not advised on an estimate arrival. Once we have more feedback on this will let you know.<\/p>

17\/01\/2023 10:34 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2023 11:32 (jane)<\/b>Requested access for tomorrow to redec the ceiling <\/p>

14\/02\/2023 11:43 (jane)<\/b>Client wants the redecs done in March <\/p>

27\/02\/2023 14:13 (sandra)<\/b>oven handle booked for 1st March awaiting confirmation of access <\/p>

01\/03\/2023 11:08 (sandra)<\/b>Repairaid are going to give the oven handle to Roy when he lets them in to another property and Iain can fit on Monday once access is confirmed.<\/p>

01\/03\/2023 16:55 (sandra)<\/b>Roy has the oven handle. iain to collect and fit on Monday just waiting for confirmation of access <\/p>

06\/03\/2023 11:20 (iain)<\/b>Oven handle.<\/p>

09\/03\/2023 10:17 (sandra)<\/b>emailed for confirmation of when tenant is moving out <\/p>

09\/03\/2023 10:53 (sandra)<\/b>waiting for confirmation of access on the 16th at 8am <\/p>

10\/03\/2023 15:37 (sandra)<\/b>No. Please leave this for the time being.<\/p>

14\/03\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54715","activity_ticket_id":"52165","ticket_reference":"HDT53246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/10\/22","activity_end":"2022-10-26 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64094","activity_notes":"stain on ceiling that may have come from the leaking tap in flat 2. Needs to be checked out and let me know if it is dry to decorate.10.30 with tenant on Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2022 15:57 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:51 (sandra)<\/b>appliance enigneer Monday 31st 12 - 6pm <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new handle for the oven door.quote to be sent over <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new element for the oven is being replaced whilst engineer is there <\/p>

01\/11\/2022 10:32 (travis)<\/b>Attended and tested problem area with damp meter,Staining is dry and decoration can be carried out.<\/p>

02\/11\/2022 12:18 (sandra)<\/b>new element fitted to the oven. quote for new handle has been sent <\/p>

10\/11\/2022 11:02 (sandra)<\/b>still waiting. Waiting on Lilian to rectify with council <\/p>

29\/11\/2022 13:20 (sandra)<\/b>still waiting on the oven handle to be delivered <\/p>

01\/12\/2022 11:04 (sandra)<\/b>checked and area is still drying out. <\/p>

06\/12\/2022 09:52 (sandra)<\/b>booked for thursday 15th 10am <\/p>

19\/12\/2022 09:31 (sandra)<\/b>still waiting on new oven handle <\/p>

04\/01\/2023 14:17 (jane)<\/b>Repair Aid update: Cooker's handle still has not come, we checked with suppliers but unfortunately still can not advised on an estimate arrival. Once we have more feedback on this will let you know.<\/p>

17\/01\/2023 10:34 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2023 11:32 (jane)<\/b>Requested access for tomorrow to redec the ceiling <\/p>

14\/02\/2023 11:43 (jane)<\/b>Client wants the redecs done in March <\/p>

27\/02\/2023 14:13 (sandra)<\/b>oven handle booked for 1st March awaiting confirmation of access <\/p>

01\/03\/2023 11:08 (sandra)<\/b>Repairaid are going to give the oven handle to Roy when he lets them in to another property and Iain can fit on Monday once access is confirmed.<\/p>

01\/03\/2023 16:55 (sandra)<\/b>Roy has the oven handle. iain to collect and fit on Monday just waiting for confirmation of access <\/p>

06\/03\/2023 11:20 (iain)<\/b>Oven handle.<\/p>

09\/03\/2023 10:17 (sandra)<\/b>emailed for confirmation of when tenant is moving out <\/p>

09\/03\/2023 10:53 (sandra)<\/b>waiting for confirmation of access on the 16th at 8am <\/p>

10\/03\/2023 15:37 (sandra)<\/b>No. Please leave this for the time being.<\/p>

14\/03\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54716","activity_ticket_id":"52052","ticket_reference":"HDT53133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15248 - Blackout roller blinds to bedroom ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2076","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2076","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/22","activity_end":"2022-10-27 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64095","activity_notes":"Blackout roller blinds to bedroom tenant home for access tomorrow - Friday ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2022 11:50 (jane)<\/b>Blinds on order - 3 week lead-time <\/p>

28\/10\/2022 12:39 (travis)<\/b>X2 Venetian blinds removed,X2 blackout roller blinds fitted..<\/p>

28\/10\/2022 14:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54717","activity_ticket_id":"52166","ticket_reference":"HDT53247","ticket_client":"1961","client_name":"August Equity","ticket_title":"lock may need to be replaced as this is the third time.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/22","activity_end":"2022-11-01 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64096","activity_notes":"BOOKED FOR 1ST NOVEMBER Can we attend before the end of the Week The door to the main entrance of our office is still intermittently locking. While the engineer is here to fix the issue, please can he\/she kindly look at the door to meeting room 4, it is really loud and squeaky upon closure. ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 10:28 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 12:42 (travis)<\/b>Meeting room four door lubricated with PTFE lubricant to stop constant squeak when closing.<\/p>

07\/11\/2022 13:47 (sandra)<\/b>(Ticket Closed)<\/p>

23\/11\/2022 11:24 (jane)<\/b>Intercom engineer traced the problem to an insecure maglock, re-secured and adjusted the door closer so it no longer slammed, tested on completion and left in full working order <\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54718","activity_ticket_id":"52163","ticket_reference":"HDT53244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"towel rail not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/22","activity_end":"2022-10-27 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64097","activity_notes":"Hi Ailey, we've arranged for an engineer to check on your towel rail heating on Thursday 27th- 9am.Are you able to give access or should we enter with management keys.change the thermostatic radiator valve in the bedroom ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2022 09:28 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 08:05 (michaelk)<\/b>Attended site to replace 2 x towel rail elementsbto both bathrooms. 4hrs labour plus parts, total <\/p>

28\/10\/2022 09:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54719","activity_ticket_id":"52167","ticket_reference":"HDT53248","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15266 - Lighting repairs to ground floor year area ","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/10\/22","activity_end":"2022-10-27 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64098","activity_notes":"Attend site to investigate lighting system to Mercer Walk,Lights not working in the Ground floor yard area.Found a blown fuse to the lighting module, made temporary repair replaced and tested lighting.The internal Power PCB will require changing to avoid this happening again.","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2022 16:18 (jane)<\/b>Requested if we can carry out the quoted works on Thursday 3rd November <\/p>

04\/11\/2022 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54720","activity_ticket_id":"52168","ticket_reference":"HDT53249","ticket_client":"2141","client_name":"Enecto ","ticket_title":"MDR\/JH\/15261 - Redecoration works ","ticket_address_1":"105 Piccadilly","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"105 Piccadilly","cs_id":"2236","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2236","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/10\/22","activity_end":"2022-10-27 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64099","activity_notes":"Redecorations works - ADVISE WHEN THIS CAN BE BOOKED IN ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 11:28 (sandra)<\/b>I have the approval on the below quote please proceed with the below po & advise when this can be booked in. thank youC937-Q0000545105 Piccadilly, W1J 7NJApproved Quote1st floor officeTo carry out preparation works and make good damage to ceiling section above window and redecoratearea to match existing on completion.<\/p>

05\/11\/2022 12:54 (dean)<\/b>Done 305.00<\/p>

07\/11\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54721","activity_ticket_id":"52169","ticket_reference":"HDT53250","ticket_client":"2141","client_name":"Enecto ","ticket_title":"No running water to Floor 1 - Rest of building does - Office access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"170 Tottenham Court Road ","cs_id":"2244","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2244","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/10\/22","activity_end":"2022-10-27 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64100","activity_notes":"No running water to Floor 1 - Rest of building does - Office access ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 13:38 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:44 (roy)<\/b>Can not find reason why no hot or cold water to toilet area.Have looked at all risers and plant room but just can't work it out. Pies run across ceiling and into toilets All other floors are okRoom next to toilets has water.I believe it is something straight forward but van not find the valve.Very large floor area and apparently no work has been carried out on any floors<\/p>

28\/10\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54722","activity_ticket_id":"52170","ticket_reference":"HDT53251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1209","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1209","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/22","activity_end":"2022-11-04 17:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64101","activity_notes":"Gas compliance testing without PATbooked for 4th November - alan is also going in ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 16:33 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 20:39 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/11\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54723","activity_ticket_id":"52171","ticket_reference":"HDT53252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works tenant moves out on the 4th and new tenant in on 8th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/22","activity_end":"2022-10-27 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64102","activity_notes":" External rotting Window sill. The wooden floor in the main room, its started creeping a bit more so im worried that the damage from in front of the washing machine is spreading. Can I survey this Friday with your engineer. Give me a time and I shall request access.","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 16:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 09:37 (sandra)<\/b>booked for redecs on Monday 7th <\/p>

03\/11\/2022 07:13 (michaelk)<\/b>Attended site to carry out additional repairs to flat. Removed the toilet seat and re-fixed, cleared shower waste and pipework to allow shower to drain properly. Investigated water heater fault and found a burnt out junction box located behind the water heater. A replacement fused spur was collected from suppliers and installed, replacing all burnt components. 3hrs labour plus parts 148.50 ex vat.<\/p>

05\/11\/2022 13:49 (roy)<\/b>Replaced lamps as required but it may need a new module<\/p>

07\/11\/2022 06:42 (alan)<\/b>Spoken with Office on Friday and job was going to be given to Roy <\/p>

07\/11\/2022 13:20 (sandra)<\/b>Have replaced bulbs as requested but reason why it flickers is because 9 bulbs and half LED and half normal.Dimmer module is not compatible with both If when using dimmer you turn it back slightly ( not full on) then it works fine<\/p>

15\/11\/2022 15:10 (alan)<\/b>Replace lamps in main room to make sure that all LEDs are dimmable Replace faulty dimmer module in main roomCheck extractor fan in bathroom and you ensure its all working correctly<\/p>

23\/11\/2022 15:00 (travis)<\/b>Found rear window sill to be sound, applied frame sealant between sill and window.<\/p>

30\/11\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54724","activity_ticket_id":"52171","ticket_reference":"HDT53252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works tenant moves out on the 4th and new tenant in on 8th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/22","activity_end":"2022-11-07 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64103","activity_notes":" No hot water in the kitchen sink booked for 7th property is vacant ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 16:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 09:37 (sandra)<\/b>booked for redecs on Monday 7th <\/p>

03\/11\/2022 07:13 (michaelk)<\/b>Attended site to carry out additional repairs to flat. Removed the toilet seat and re-fixed, cleared shower waste and pipework to allow shower to drain properly. Investigated water heater fault and found a burnt out junction box located behind the water heater. A replacement fused spur was collected from suppliers and installed, replacing all burnt components. 3hrs labour plus parts 148.50 ex vat.<\/p>

05\/11\/2022 13:49 (roy)<\/b>Replaced lamps as required but it may need a new module<\/p>

07\/11\/2022 06:42 (alan)<\/b>Spoken with Office on Friday and job was going to be given to Roy <\/p>

07\/11\/2022 13:20 (sandra)<\/b>Have replaced bulbs as requested but reason why it flickers is because 9 bulbs and half LED and half normal.Dimmer module is not compatible with both If when using dimmer you turn it back slightly ( not full on) then it works fine<\/p>

15\/11\/2022 15:10 (alan)<\/b>Replace lamps in main room to make sure that all LEDs are dimmable Replace faulty dimmer module in main roomCheck extractor fan in bathroom and you ensure its all working correctly<\/p>

23\/11\/2022 15:00 (travis)<\/b>Found rear window sill to be sound, applied frame sealant between sill and window.<\/p>

30\/11\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54725","activity_ticket_id":"52171","ticket_reference":"HDT53252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works tenant moves out on the 4th and new tenant in on 8th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/22","activity_end":"2022-11-07 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64104","activity_notes":" replace flickering lamsp in main room 4 x LED GU10 lamps dimmerable Monday - ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 16:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 09:37 (sandra)<\/b>booked for redecs on Monday 7th <\/p>

03\/11\/2022 07:13 (michaelk)<\/b>Attended site to carry out additional repairs to flat. Removed the toilet seat and re-fixed, cleared shower waste and pipework to allow shower to drain properly. Investigated water heater fault and found a burnt out junction box located behind the water heater. A replacement fused spur was collected from suppliers and installed, replacing all burnt components. 3hrs labour plus parts 148.50 ex vat.<\/p>

05\/11\/2022 13:49 (roy)<\/b>Replaced lamps as required but it may need a new module<\/p>

07\/11\/2022 06:42 (alan)<\/b>Spoken with Office on Friday and job was going to be given to Roy <\/p>

07\/11\/2022 13:20 (sandra)<\/b>Have replaced bulbs as requested but reason why it flickers is because 9 bulbs and half LED and half normal.Dimmer module is not compatible with both If when using dimmer you turn it back slightly ( not full on) then it works fine<\/p>

15\/11\/2022 15:10 (alan)<\/b>Replace lamps in main room to make sure that all LEDs are dimmable Replace faulty dimmer module in main roomCheck extractor fan in bathroom and you ensure its all working correctly<\/p>

23\/11\/2022 15:00 (travis)<\/b>Found rear window sill to be sound, applied frame sealant between sill and window.<\/p>

30\/11\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54726","activity_ticket_id":"52172","ticket_reference":"HDT53253","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"fit a new FB lock on the gate you opened. ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/22","activity_end":"2022-10-27 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64105","activity_notes":"fit a new FB lock on the gate you opened. ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 16:50 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 15:26 (travis)<\/b>New FB2 Lock fitted to external steel gate.<\/p>

28\/10\/2022 16:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54727","activity_ticket_id":"52174","ticket_reference":"HDT53255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15271 - Replacement expansion vessel","ticket_address_1":"Flat 3","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1610","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1610","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/22","activity_end":"2022-10-28 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64106","activity_notes":"Replacement expansion vessel","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2022 08:41 (michaelk)<\/b>Attended site to replace quoted expansion vessel to viessmann boiler. Completed work and left fully operational. <\/p>

14\/11\/2022 11:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54728","activity_ticket_id":"52175","ticket_reference":"HDT53256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/22","activity_end":"2022-10-28 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64107","activity_notes":"dishwasher not working Hi Sandra, can you please arrange for Roy to check on the dishwasher.The new tenant said it never worked. I am guessing they do not know how to turn it on.The tenant is in this afternoon for access.Please ask Roy to ring me upon arrival. Thanks","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 10:39 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 16:33 (roy)<\/b>Working okTenant turned the switch in the cupboard on but below the sink was another plug\/switch.Turned on and ran machine<\/p>

28\/10\/2022 16:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54729","activity_ticket_id":"52171","ticket_reference":"HDT53252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works tenant moves out on the 4th and new tenant in on 8th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/10\/22","activity_end":"2022-10-28 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64108","activity_notes":" redecorate studio flat -Monday 14th ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2022 16:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 09:37 (sandra)<\/b>booked for redecs on Monday 7th <\/p>

03\/11\/2022 07:13 (michaelk)<\/b>Attended site to carry out additional repairs to flat. Removed the toilet seat and re-fixed, cleared shower waste and pipework to allow shower to drain properly. Investigated water heater fault and found a burnt out junction box located behind the water heater. A replacement fused spur was collected from suppliers and installed, replacing all burnt components. 3hrs labour plus parts 148.50 ex vat.<\/p>

05\/11\/2022 13:49 (roy)<\/b>Replaced lamps as required but it may need a new module<\/p>

07\/11\/2022 06:42 (alan)<\/b>Spoken with Office on Friday and job was going to be given to Roy <\/p>

07\/11\/2022 13:20 (sandra)<\/b>Have replaced bulbs as requested but reason why it flickers is because 9 bulbs and half LED and half normal.Dimmer module is not compatible with both If when using dimmer you turn it back slightly ( not full on) then it works fine<\/p>

15\/11\/2022 15:10 (alan)<\/b>Replace lamps in main room to make sure that all LEDs are dimmable Replace faulty dimmer module in main roomCheck extractor fan in bathroom and you ensure its all working correctly<\/p>

23\/11\/2022 15:00 (travis)<\/b>Found rear window sill to be sound, applied frame sealant between sill and window.<\/p>

30\/11\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54730","activity_ticket_id":"52176","ticket_reference":"HDT53257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ceiling lights need to be replaced ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/22","activity_end":"2022-10-31 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64109","activity_notes":"Ceiling lights need to be replaced when can we do this one ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 11:16 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 13:54 (alan)<\/b>Replace 3 ceiling lights in main bathroom And extractor fan damaged by leak from flat above <\/p>

15\/12\/2022 14:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54731","activity_ticket_id":"52177","ticket_reference":"HDT53258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine handle is loose ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/22","activity_end":"2022-10-28 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64110","activity_notes":"Washing machine handle is loose can you attend this afternoon as the tenant is home, ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 11:17 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 13:26 (travis)<\/b>Attended and found door to w\/machine broken with washing inside,Drained machine,activated emergency door release.Removed broken handle and showed tenant how to open whilst a new door is on order.Will send photos via WhatsApp of machine and door required, probably best for repair aid to order and fit.<\/p>

28\/10\/2022 14:57 (sandra)<\/b>pictures of broken handle sent to repairaid to order and fit <\/p>

31\/10\/2022 12:13 (sandra)<\/b>washing machine handle on order <\/p>

31\/10\/2022 12:13 (sandra)<\/b>The price for the handle is 46.09 incl. VAT, installation charge is 100 incl. VAT - please let us know if you would like to go ahead, <\/p>

07\/11\/2022 13:30 (sandra)<\/b>We are looking to arrange a visit to fit the new door handle that was ordered. Can you please advise if we can send one of our engineers on Wednesday, between 10am and 2pm? <\/p>

11\/11\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54732","activity_ticket_id":"52178","ticket_reference":"HDT53259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15274 - replacement new seals probe and electrodes and sensors ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/22","activity_end":"2022-10-28 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64111","activity_notes":"replacement new seals probe and electrodes and sensors ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 08:23 (michaelk)<\/b>Completed quoted works replacing burner spares. <\/p>

15\/11\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54733","activity_ticket_id":"52179","ticket_reference":"HDT53260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15275 - replacement seals probe and electrode set and sensors ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 61 Chandos Place ","cs_id":"1523","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1523","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/22","activity_end":"2022-10-28 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64112","activity_notes":"replacement seals probe and electrode set and sensors","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 08:27 (michaelk)<\/b>Attended site to carry out quoted works. Completed and left in full working order. 4hrs labour plus parts, total 302.72 ex vat.<\/p>

15\/11\/2022 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54734","activity_ticket_id":"52180","ticket_reference":"HDT53261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumbing and fridge ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/10\/22","activity_end":"2022-10-28 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64113","activity_notes":"plumbing and fridge Ive been having some significant issues with my toilet the past two days; its not flushing correctly, there is high water\/overflowing, and every time I use either the bathroom or kitchen sink or the laundry, large water bubbles are coming up in the toilet, making it difficult to use the restroom at all. Wine fridge is not cooling. ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2022 12:44 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 20:00 (michaelk)<\/b>Attended site to investigate plumbing in bathroom toilet and sink. Checked drainage from bathroom and kitchen which was found very slow. Informed the office that a drainage company was required. 1hr labour 50<\/p>

02\/11\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54735","activity_ticket_id":"52180","ticket_reference":"HDT53261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumbing and fridge ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/22","activity_end":"2022-10-28 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64114","activity_notes":"plumbing and fridge Ive been having some significant issues with my toilet the past two days; its not flushing correctly, there is high water\/overflowing, and every time I use either the bathroom or kitchen sink or the laundry, large water bubbles are coming up in the toilet, making it difficult to use the restroom at all. ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 12:44 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 20:00 (michaelk)<\/b>Attended site to investigate plumbing in bathroom toilet and sink. Checked drainage from bathroom and kitchen which was found very slow. Informed the office that a drainage company was required. 1hr labour 50<\/p>

02\/11\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54736","activity_ticket_id":"52181","ticket_reference":"HDT53262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/22","activity_end":"2022-10-28 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64115","activity_notes":"CAN YOU TAKE A LOOK Description: Leak coming from apartment into restaurant belowGF restaurant - Mildreds - has advised thereis a leak coming from either her apartment (number 2) or number 1. Unsure whether this is her apartment ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 14:26 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 20:03 (michaelk)<\/b>Attended site to investigate a leak from 79 stvmartins in to the below shop. The actual was identified to be coming from a ground floor access hatch located between 79 and pret adjacent. Informed office 1hr labour 50.<\/p>

02\/11\/2022 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54737","activity_ticket_id":"52081","ticket_reference":"HDT53162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/22","activity_end":"2022-10-28 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64116","activity_notes":"Toilet roll holder on order ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 10:10 (System)<\/b>Ticket Created<\/p>

19\/10\/2022 13:37 (roy)<\/b>Refixed toilet ro holder and RS repaired it before.It needs newLight fitting needs new, about 90 <\/p>

20\/10\/2022 12:09 (jane)<\/b>Light fitting on order <\/p>

26\/10\/2022 16:18 (roy)<\/b>Replaced light fitting <\/p>

27\/10\/2022 08:57 (sandra)<\/b>(Ticket Closed)<\/p>

28\/10\/2022 14:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/10\/2022 14:42 (jane)<\/b>Jumbo toilet roll holder on order <\/p>

05\/11\/2022 15:43 (roy)<\/b>Replaced large toilet roll holder<\/p>

07\/11\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 13:05 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2022 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54738","activity_ticket_id":"52177","ticket_reference":"HDT53258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine handle is loose ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/10\/22","activity_end":"2022-10-28 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64117","activity_notes":"Washing machine handle is loose can you attend this afternoon as the tenant is home, ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2022 11:17 (System)<\/b>Ticket Created<\/p>

28\/10\/2022 13:26 (travis)<\/b>Attended and found door to w\/machine broken with washing inside,Drained machine,activated emergency door release.Removed broken handle and showed tenant how to open whilst a new door is on order.Will send photos via WhatsApp of machine and door required, probably best for repair aid to order and fit.<\/p>

28\/10\/2022 14:57 (sandra)<\/b>pictures of broken handle sent to repairaid to order and fit <\/p>

31\/10\/2022 12:13 (sandra)<\/b>washing machine handle on order <\/p>

31\/10\/2022 12:13 (sandra)<\/b>The price for the handle is 46.09 incl. VAT, installation charge is 100 incl. VAT - please let us know if you would like to go ahead, <\/p>

07\/11\/2022 13:30 (sandra)<\/b>We are looking to arrange a visit to fit the new door handle that was ordered. Can you please advise if we can send one of our engineers on Wednesday, between 10am and 2pm? <\/p>

11\/11\/2022 15:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54739","activity_ticket_id":"52182","ticket_reference":"HDT53263","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/22","activity_end":"2022-10-28 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64118","activity_notes":"leak","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 16:01 (System)<\/b>Ticket Created<\/p>

29\/10\/2022 09:24 (roy)<\/b>Was told that leak was not coming from upstairs as it has been checked.I can 99.99 % guarantee it is coming from the flat above but apparently tenants away.Need access to investigate bathroom.Even possible pipework under floor has spring a leak<\/p>

02\/11\/2022 10:51 (jane)<\/b>Attending at 4pm today to lift suspended ceiling in Flat 7<\/p>

02\/11\/2022 16:59 (roy)<\/b>As per previous visit we need access into the flat above.Stuck phone in hole to take photos and quite clearly leak coming from 2nd ceiling.May need to take down 2 ceilings but still need to see what is above.Arranged for 8am Thursday morning <\/p>

03\/11\/2022 16:41 (roy)<\/b>Following visit to above flat znd after speaking to porter, apparently leak was in ceiling void. Agreed to take small sextion down znd try and locate leak. Lee did this as left him on site<\/p>

04\/11\/2022 08:06 (michaelk)<\/b>Lee attended site with roy to investigate leak into flat 7. Started to break away the plasterboard ceiling to expose any pipework but none found. Roy then instructed Lee to break out a section of the concrete ceiling at the leaking point, however there was no pipework found in the void. We have now stopped at this stage as the client will now need to involve a building surveyor to locate the services for us to physically repair.3hrs labour 140<\/p>

04\/11\/2022 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54740","activity_ticket_id":"52183","ticket_reference":"HDT53264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alarm and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/22","activity_end":"2022-11-04 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64119","activity_notes":"Gas compliance testing without PAT4th November ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 16:55 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 07:05 (michaelk)<\/b>Attended site to complete plumbing and alarm testing. 75<\/p>

03\/11\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:44 (michaelk)<\/b>Completed maintenance and alarm testing 75<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54741","activity_ticket_id":"52076","ticket_reference":"HDT53157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/22","activity_end":"2022-10-31 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64120","activity_notes":"i need the measurements for a new panel to be ordered Needs a new access panel put in. Tenant was told it would be replaced. ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2022 09:01 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:47 (jane)<\/b>Requested access for Monday 31st October <\/p>

10\/11\/2022 11:03 (sandra)<\/b>access panel needs to be replaced <\/p>

11\/11\/2022 06:41 (michaelk)<\/b>Attended site to investigate boiler fault. Stripped down boiler and investigated flashing lights on front panel, which was confirmed as the pcb. Tested passed the pcb and found that the burner fan was also seized. Control panel also requires plastic sections which have broken when stripping. Quoted office for replacement parts.<\/p>

11\/11\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54742","activity_ticket_id":"52184","ticket_reference":"HDT53265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15276 - Replacement boiler ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/22","activity_end":"2022-10-31 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64121","activity_notes":"Replacement boiler ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 10:09 (sandra)<\/b>To be scheduled for next week. Waiting on MK to come back to me. <\/p>

30\/11\/2022 14:12 (sandra)<\/b>booked in for thursday 8th waiting for confirmation <\/p>

09\/12\/2022 07:06 (michaelk)<\/b>Attended site to carry out quoted boiler work. Completed work and left fully operational. 2,350 ex vat.<\/p>

09\/12\/2022 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54743","activity_ticket_id":"52183","ticket_reference":"HDT53264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alarm and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64122","activity_notes":"Alarm and plumbing checks >2nd November ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 16:55 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 07:05 (michaelk)<\/b>Attended site to complete plumbing and alarm testing. 75<\/p>

03\/11\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:44 (michaelk)<\/b>Completed maintenance and alarm testing 75<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54744","activity_ticket_id":"52185","ticket_reference":"HDT53266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15273 - redecorate ceiling ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/10\/22","activity_end":"2022-10-31 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64123","activity_notes":"redecorate ceiling to match existing ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 11:55 (sandra)<\/b>booked for thursday 3rd <\/p>

05\/11\/2022 12:54 (dean)<\/b>Done 190.00<\/p>

07\/11\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54745","activity_ticket_id":"52186","ticket_reference":"HDT53267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas inspection and PAT test","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64124","activity_notes":"Gas inspection and PAT test2nd November 9.30 with tenant ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 11:35 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 07:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/11\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54746","activity_ticket_id":"52187","ticket_reference":"HDT53268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64125","activity_notes":"Gas compliance testing without PAT2nd November with keys ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 11:37 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 07:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/11\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54747","activity_ticket_id":"52189","ticket_reference":"HDT53270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in hall way - emergency call out ","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/22","activity_end":"2022-10-31 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64126","activity_notes":"no lights in hall way ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2022 11:52 (System)<\/b>Ticket Created<\/p>

31\/10\/2022 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54748","activity_ticket_id":"51958","ticket_reference":"HDT53039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/10\/22","activity_end":"2022-10-31 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64127","activity_notes":"fridge shelf on order ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 11:12 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 16:02 (roy)<\/b>Heating ok but tenants needed to understand systemOven ok Blind briloken and one slat missing Refixed door handleBroken sash cord. Secondary glazing needs removing and additional person as large window and overlooking busy street.Broken milk compartment <\/p>

12\/10\/2022 09:44 (roy)<\/b>Reattended site as heating not working but I found it working fine.Valves on rads was off<\/p>

13\/10\/2022 10:59 (sandra)<\/b>on Thursday, 13\/10, between 12pm and 6pm <\/p>

13\/10\/2022 14:14 (roy)<\/b>Returned to give access for Repair Aid.<\/p>

13\/10\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>

31\/10\/2022 12:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/11\/2022 11:03 (travis)<\/b>Access for repair aid <\/p>

11\/11\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54749","activity_ticket_id":"52190","ticket_reference":"HDT53271","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/JH\/15257 - Waste pipework repairs ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/22","activity_end":"2022-10-31 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64128","activity_notes":"Waste pipework repairs ","activity_timesheet":null,"ticket_notes_combined":"

10\/11\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54750","activity_ticket_id":"52191","ticket_reference":"HDT53272","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of tenants items ","ticket_address_1":"Flat B","ticket_address_2":"24rupert Street\/ 5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2248","cs_address_2":"24rupert Street\/ 5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2248","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/22","activity_end":"2022-10-31 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64129","activity_notes":"bed,mattress n wall mounted TV stays. The rest to be disposed.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 12:22 (System)<\/b>Ticket Created<\/p>

31\/10\/2022 16:05 (travis)<\/b>Clearance.<\/p>

01\/11\/2022 16:03 (travis)<\/b>Clearance.<\/p>

02\/11\/2022 10:55 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

02\/11\/2022 11:13 (sandra)<\/b>(Ticket Closed)<\/p>

03\/11\/2022 09:04 (travis)<\/b>Re-attended,Removed double mattress,,Disposal of mattress.<\/p>

03\/11\/2022 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54751","activity_ticket_id":"52192","ticket_reference":"HDT53273","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd cubicle gents lock needs to be fixed ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/22","activity_end":"2022-10-31 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64130","activity_notes":"3rd cubicle gents lock needs to be fixed ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 12:26 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 11:49 (travis)<\/b>Attended and found toilet door lock indicator to be worn out,Have ordered a new lock and will return to fit once delivered.<\/p>

08\/11\/2022 09:37 (jane)<\/b>Lock on order <\/p>

28\/11\/2022 12:43 (travis)<\/b>Toilet door lock fitted.<\/p>

28\/11\/2022 12:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54752","activity_ticket_id":"52193","ticket_reference":"HDT53274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window needs replacing\/repairing as the cold and wet is getting in","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"31\/10\/22","activity_end":"2022-10-31 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64131","activity_notes":"window needs replacing\/repairing as the cold and wet is getting in","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2022 12:28 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 14:15 (sandra)<\/b>waiting on appointment <\/p>

02\/11\/2022 09:27 (jane)<\/b>Attending on 9th November PM<\/p>

23\/11\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54753","activity_ticket_id":"52194","ticket_reference":"HDT53275","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"window needs to be made safe ","ticket_address_1":"1a","ticket_address_2":"4 Arne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"1a","cs_id":"2249","cs_address_2":"4 Arne Street ","cs_town":"London ","cs_postcode":"WC2E 9FE","ticket_client_site":"2249","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"31\/10\/22","activity_end":"2022-10-31 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64132","activity_notes":"window needs to be made safe ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2022 12:30 (System)<\/b>Ticket Created<\/p>

31\/10\/2022 15:46 (sandra)<\/b>Hi It can be raised under 5 Dryden which is the same property<\/p>

01\/11\/2022 14:15 (sandra)<\/b>attending today 1\/11<\/p>

02\/11\/2022 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54754","activity_ticket_id":"52195","ticket_reference":"HDT53276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/22","activity_end":"2022-10-31 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64133","activity_notes":"list of works We have a new tenant due on the 4th. All repairs must be completed by the 3rd ready for cleaners on the 4th.-bathroom areas need attention. (broken shower head\/toilet seat etc..)-check \/ repair blinds. Quote if replacement is required-living room windows not closingPlease collect keys from me.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 12:38 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 09:26 (travis)<\/b>List of works,Quote for new blackout roller blinds,not doubles,X1@ w1160mm , D2000mm,X2@ w1140mm , D2200mm.Also living room secondary glazing not staying up, tensioner needs repairing\/replacement,20\/20 doors & windows.<\/p>

02\/11\/2022 14:39 (travis)<\/b>Attended and replaced boiler cupboard door hinges.<\/p>

11\/11\/2022 14:58 (sandra)<\/b>14th nov <\/p>

23\/11\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>

23\/11\/2022 15:06 (jane)<\/b>Living room windows number one and tow re-tensioned window balances Bedroom window, re-tensioned window balances <\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54755","activity_ticket_id":"52196","ticket_reference":"HDT53277","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Air conditioning unit at Level offices ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/10\/22","activity_end":"2022-10-31 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64134","activity_notes":"Air conditioning unit at Level Law offices ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2022 14:11 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 10:14 (jane)<\/b>Air con engineer attending today as agreed with Randall <\/p>

16\/11\/2022 12:53 (sandra)<\/b>Username - initialPassword - init<\/p>

16\/11\/2022 14:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54756","activity_ticket_id":"52197","ticket_reference":"HDT53278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - common parts ","ticket_address_1":"32-34 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Goodge Street ","cs_id":"2251","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2251","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/22","activity_end":"2022-10-31 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64135","activity_notes":"5 year electrical - common parts ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 14:25 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 06:46 (alan)<\/b>Electrical inspection <\/p>

07\/11\/2022 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54757","activity_ticket_id":"52198","ticket_reference":"HDT53279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - common parts ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Newman Street ","cs_id":"1275","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1275","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/22","activity_end":"2022-10-31 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64136","activity_notes":"5 year electrical - common parts ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 14:25 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 06:47 (alan)<\/b>Electrical inspection <\/p>

07\/11\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54758","activity_ticket_id":"52158","ticket_reference":"HDT53239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 13","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"1348","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1348","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64137","activity_notes":"PAT test only","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2022 14:53 (System)<\/b>Ticket Created<\/p>

31\/10\/2022 15:42 (sandra)<\/b>asked for Wednesday morning <\/p>

02\/11\/2022 15:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54759","activity_ticket_id":"52173","ticket_reference":"HDT53254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"The Poke House","cs_id":"2247","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2247","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/22","activity_end":"2022-10-31 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64138","activity_notes":"Description: The Poke House unit at Covent Garden has suffered a series of leaks due to the heavy rain. Can someone attend to investigate further? The shop is open from 10:00 onwards.Flat 3 has been informed - Please collect management keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 09:07 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 16:38 (roy)<\/b>Blocked outlets x 3 2 cleared but need small ladder to get to 3rd.Blocked guttering and overflowing and running down wall. ClearedPointing needed<\/p>

08\/11\/2022 15:32 (roy)<\/b>Used ladder to access lower level and cleared rubbish and cleared outlet<\/p>

08\/11\/2022 15:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54760","activity_ticket_id":"52199","ticket_reference":"HDT53280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"adjust outside lights for chinatown porfolio","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/22","activity_end":"2022-10-31 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64139","activity_notes":"adjust outside lights for chinatown porfolio","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 16:16 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 04:57 (alan)<\/b>Adjust all time clocks to chain town outside lights <\/p>

04\/11\/2022 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54761","activity_ticket_id":"52188","ticket_reference":"HDT53269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is leaking ","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/22","activity_end":"2022-10-31 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64140","activity_notes":"washing machine is leaking can you attend at 8am tomorrow (Tuesday)","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2022 11:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 19:57 (michaelk)<\/b>Attended site to investigate washing machine leak. Put machine through a fill and drain cycle, checking all waste connections bit could find no leak. Informed office that an appliance engineer was needed. 1hr labour 50<\/p>

08\/11\/2022 10:36 (sandra)<\/b>We will be able to send an engineer on Friday, 11th of Nov in the forenoon 12-6pmPlease let us know if you would like to take the slot and who will be providing access.<\/p>

11\/11\/2022 12:27 (sandra)<\/b>tenant in for access <\/p>

15\/11\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>

16\/12\/2022 15:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54762","activity_ticket_id":"52200","ticket_reference":"HDT53281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration to top wall and ceiling of common parts ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/11\/22","activity_end":"2022-11-01 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64141","activity_notes":"redecoration to top wall and ceiling of common parts ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 09:40 (System)<\/b>Ticket Created<\/p>

05\/11\/2022 12:55 (dean)<\/b>Done 270.00<\/p>

07\/11\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54763","activity_ticket_id":"52201","ticket_reference":"HDT53282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you please arrange for an engineer to replace battery today? I spoke with Roy this morning. Please collect keys. ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/22","activity_end":"2022-11-01 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64142","activity_notes":"can you please arrange for an engineer to replace battery today? I spoke with Roy this morning. Please collect keys. ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 10:04 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 15:44 (roy)<\/b>Remove\/Replace 9v battery<\/p>

02\/11\/2022 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54764","activity_ticket_id":"52203","ticket_reference":"HDT53284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine needs legs adjusting ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/22","activity_end":"2022-11-01 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64143","activity_notes":"Washing machine is jumping around and banging against the cupboard enclosure and making a lot more noise than usual. Please can someone investigate. The contractor can collect keys and access at anytime.","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 12:59 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 11:11 (travis)<\/b>Attended and tested machine,Movement on full speed spin,Removed machine from housing and levelled machine on all adjustable feet, refitted machine and tested,All working fine on all cycles <\/p>

03\/11\/2022 11:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54765","activity_ticket_id":"52165","ticket_reference":"HDT53246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/01\/23","activity_end":"2023-01-09 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64144","activity_notes":"stain on ceiling that may have come from the leaking tap in flat 2. its dry just need decorating IS THIS COMPLETED ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2022 15:57 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:51 (sandra)<\/b>appliance enigneer Monday 31st 12 - 6pm <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new handle for the oven door.quote to be sent over <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new element for the oven is being replaced whilst engineer is there <\/p>

01\/11\/2022 10:32 (travis)<\/b>Attended and tested problem area with damp meter,Staining is dry and decoration can be carried out.<\/p>

02\/11\/2022 12:18 (sandra)<\/b>new element fitted to the oven. quote for new handle has been sent <\/p>

10\/11\/2022 11:02 (sandra)<\/b>still waiting. Waiting on Lilian to rectify with council <\/p>

29\/11\/2022 13:20 (sandra)<\/b>still waiting on the oven handle to be delivered <\/p>

01\/12\/2022 11:04 (sandra)<\/b>checked and area is still drying out. <\/p>

06\/12\/2022 09:52 (sandra)<\/b>booked for thursday 15th 10am <\/p>

19\/12\/2022 09:31 (sandra)<\/b>still waiting on new oven handle <\/p>

04\/01\/2023 14:17 (jane)<\/b>Repair Aid update: Cooker's handle still has not come, we checked with suppliers but unfortunately still can not advised on an estimate arrival. Once we have more feedback on this will let you know.<\/p>

17\/01\/2023 10:34 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2023 11:32 (jane)<\/b>Requested access for tomorrow to redec the ceiling <\/p>

14\/02\/2023 11:43 (jane)<\/b>Client wants the redecs done in March <\/p>

27\/02\/2023 14:13 (sandra)<\/b>oven handle booked for 1st March awaiting confirmation of access <\/p>

01\/03\/2023 11:08 (sandra)<\/b>Repairaid are going to give the oven handle to Roy when he lets them in to another property and Iain can fit on Monday once access is confirmed.<\/p>

01\/03\/2023 16:55 (sandra)<\/b>Roy has the oven handle. iain to collect and fit on Monday just waiting for confirmation of access <\/p>

06\/03\/2023 11:20 (iain)<\/b>Oven handle.<\/p>

09\/03\/2023 10:17 (sandra)<\/b>emailed for confirmation of when tenant is moving out <\/p>

09\/03\/2023 10:53 (sandra)<\/b>waiting for confirmation of access on the 16th at 8am <\/p>

10\/03\/2023 15:37 (sandra)<\/b>No. Please leave this for the time being.<\/p>

14\/03\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54766","activity_ticket_id":"52204","ticket_reference":"HDT53285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15279 - Replacement hob","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/22","activity_end":"2022-11-17 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64145","activity_notes":"please strip down and investigate why hob isnt workingTHURSDAY BOOKED PLEASE COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 14:21 (sandra)<\/b>option one - investigate<\/p>

15\/11\/2022 09:20 (sandra)<\/b>BOOKED FOR THURSDAY 17TH KEYS <\/p>

17\/11\/2022 20:49 (michaelk)<\/b>Attended site to strip down hob as requested. Found faults with two burner rings, so have left the hob shut down. Quote has been sent to change parts. 2hrs labour 95<\/p>

18\/11\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54767","activity_ticket_id":"52205","ticket_reference":"HDT53286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dimmer module needs replacing and light fitting ","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/22","activity_end":"2022-11-01 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64146","activity_notes":"dimmer module needs replacing and light fitting ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 14:27 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 04:56 (alan)<\/b>Replace faulty dimmer module for kitchen lights and order replacement down lighter for kitchen <\/p>

18\/11\/2022 12:56 (alan)<\/b>Return to site and replace faulty down lighter in kitchen <\/p>

18\/11\/2022 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54768","activity_ticket_id":"52206","ticket_reference":"HDT53287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into bedroom from ceiling ","ticket_address_1":"Flat 2 ","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/22","activity_end":"2022-11-01 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64147","activity_notes":"leak into bedroom from ceiling Leak coming into the bedroom from the ceiling. This is a constant dripping leak. This is for flat 2. Tenant is doing a presentation from his flat from 12-2pm so can't do this time but any time after or before is suitable. This needs attendance today.","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 14:45 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 11:12 (roy)<\/b>Attended site but leaking in same place when heavy rain.NTR with materials <\/p>

02\/11\/2022 11:16 (roy)<\/b>Found hole in sill where possible cause of leak.All windows need painting and putty in glazing bar missing. This is not cause of leak but will cause problem at some point.Repaired window sill and under part decking.If this leak does continue then all decking would need removing and extensive work carried out<\/p>

02\/11\/2022 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54769","activity_ticket_id":"52207","ticket_reference":"HDT53288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out common parts ","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2A Gerrard Place ","cs_id":"1871","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1871","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/22","activity_end":"2022-11-01 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64148","activity_notes":"lights out common parts ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 15:06 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 04:52 (alan)<\/b>Investigate lights in common parts not working, found emergency light key switch to be in off positions Turned on and left all working <\/p>

04\/11\/2022 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54770","activity_ticket_id":"51809","ticket_reference":"HDT52890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15199 - New roller double roller blinds to all bedroom windows ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/22","activity_end":"2022-11-01 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64149","activity_notes":"BOOKED FOR FRIDAY 10 - 12PM I CAN PUT THE BLINDS OUT TONIGHT - CAN YOU COLLECT New roller double roller blinds to all bedroom windows ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2022 10:54 (jane)<\/b>Roller blinds on order - 4 week lead-time <\/p>

20\/10\/2022 11:41 (jane)<\/b>Blinds expected in stock early part of next week <\/p>

04\/11\/2022 10:33 (travis)<\/b>New blinds,Measured for X3 new in the now living room.<\/p>

04\/11\/2022 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54771","activity_ticket_id":"52208","ticket_reference":"HDT53289","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Would you be able to send somebody over the above property to fix the handle for the main building door? The handle is with me at the office and keys can be collect from security cabin ","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2A Gerrard Place ","cs_id":"1871","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1871","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/22","activity_end":"2022-11-01 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64150","activity_notes":"Would you be able to send somebody over the above property to fix the handle for the main building door? The handle is with Tina at the office and keys can be collect from security cabin ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 15:14 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 10:20 (travis)<\/b>Refitted main door handle.<\/p>

03\/11\/2022 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54772","activity_ticket_id":"52209","ticket_reference":"HDT53290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and tap leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/22","activity_end":"2022-11-01 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64151","activity_notes":"boiler and tap leaking Your team attended to this flat a few weeks ago and replaced a part of the boiler. The tenant reported that the heating system is still not heating properly. Also, one of the taps is leaking. Can someone attend tomorrow? The tenant is working from home, so she can provide access. ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2022 16:44 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 11:44 (jane)<\/b>Access for today between 4pm and 4:45pm<\/p>

05\/11\/2022 15:45 (roy)<\/b>Looked at items but tenant going out so not allowed to stay.Varioys bits arranged for Monday at 3pm<\/p>

07\/11\/2022 16:16 (travis)<\/b>Replacement of mastic,cleaned off mould around glass cubes,fitted floor door stop,will return with metal cupboard strip in kitchen when plumber attends,New basin tap and outlet with pop up plug required (plumber)I have details of the tap ect,will send via WhatsApp.<\/p>

30\/11\/2022 09:50 (sandra)<\/b>small piece of metal needed for one of the cupboards. Travis to purchase and then it can be booked in <\/p>

15\/12\/2022 14:32 (sandra)<\/b>emailed to book Friday afternoon to fit piece of wood to kitchen cabinet <\/p>

16\/12\/2022 13:05 (travis)<\/b>Kitchen cupboard door, metal strip refixed.<\/p>

16\/12\/2022 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54773","activity_ticket_id":"52210","ticket_reference":"HDT53291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd Floor Toilet - Toilet lights need checking ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/22","activity_end":"2022-11-02 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64152","activity_notes":"2nd Floor Toilet - Toilet lights need checking ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2022 09:05 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 06:44 (alan)<\/b>Investigate light in WC not working repair loose connection Order 2 replacement fitting for lights over fire exit doors on staircase <\/p>

22\/12\/2022 14:28 (alan)<\/b>Replace fault light fitting 1st floor by fire exit door and 2nd floor wall light <\/p>

22\/12\/2022 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54774","activity_ticket_id":"52211","ticket_reference":"HDT53292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15281 - Removal of water heaters and adaption ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64153","activity_notes":"water heaters Please can you ensure that they are replaced one at a time access will still be needed to at least one of the toilets ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2022 06:51 (michaelk)<\/b>Attended site to replace water heater to floor 1. Quoted work 277 ex vat.<\/p>

11\/11\/2022 06:52 (michaelk)<\/b>Attended site to complete water heater installation to floor 2, 277 ex vat.<\/p>

11\/11\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>

11\/11\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54775","activity_ticket_id":"52195","ticket_reference":"HDT53276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64154","activity_notes":"list of works -bathroom areas need attention. (broken shower head\/toilet seat etc..)-check \/ repair blinds. Quote if replacement is required-living room windows not closingPlease collect keys from me.reinstate the door to the washing machine ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2022 12:38 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 09:26 (travis)<\/b>List of works,Quote for new blackout roller blinds,not doubles,X1@ w1160mm , D2000mm,X2@ w1140mm , D2200mm.Also living room secondary glazing not staying up, tensioner needs repairing\/replacement,20\/20 doors & windows.<\/p>

02\/11\/2022 14:39 (travis)<\/b>Attended and replaced boiler cupboard door hinges.<\/p>

11\/11\/2022 14:58 (sandra)<\/b>14th nov <\/p>

23\/11\/2022 12:20 (sandra)<\/b>(Ticket Closed)<\/p>

23\/11\/2022 15:06 (jane)<\/b>Living room windows number one and tow re-tensioned window balances Bedroom window, re-tensioned window balances <\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54776","activity_ticket_id":"52212","ticket_reference":"HDT53293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/15283 - To gain access to and replace 3No faulty outside exterior building lights, commission, test and leave in full working order.","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Wardour Street ","cs_id":"1121","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1121","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64155","activity_notes":"To gain access to and replace 3No faulty outside exterior building lights, commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 14:51 (michael)<\/b>Booked for Wednesday 21st<\/p>

21\/12\/2022 09:54 (alan)<\/b>Replace high level lights as per quote <\/p>

21\/12\/2022 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54777","activity_ticket_id":"52213","ticket_reference":"HDT53294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/15282 - To replace 2No faulty outside building lights ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64156","activity_notes":"To replace 2No faulty outside building lights ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 13:46 (roy)<\/b>Assist Alan with external lights<\/p>

08\/12\/2022 06:46 (alan)<\/b>Quoted works with Roy<\/p>

08\/12\/2022 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54778","activity_ticket_id":"52214","ticket_reference":"HDT53295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you please arrange for an engineer to ease all the windows so that it can be open. Please collect keys from the security office.","ticket_address_1":"Top Floor Office ","ticket_address_2":"13a Macclesfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"2254","cs_address_2":"13A Macclesfield Street ","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"2254","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64157","activity_notes":"can you please arrange for an engineer to ease all the windows so that it can be open. Please collect keys from the security office.","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2022 11:54 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 14:36 (travis)<\/b>Attended and found all windows are very hard to open due to all tensioners being faulty,x6 large windows with x12 tensioners.20\/20 doors and windows recommend to replace all.<\/p>

02\/11\/2022 14:48 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 10:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/11\/2022 10:30 (sandra)<\/b>14th November keys for access <\/p>

18\/11\/2022 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54779","activity_ticket_id":"52215","ticket_reference":"HDT53296","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Garage N","ticket_address_1":"19\/28 Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19\/28 Devonshire Close ","cs_id":"718","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"718","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64158","activity_notes":"Garage N has a down pipe that is damaged and is flooding the garage ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2022 11:57 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 07:57 (michaelk)<\/b>Attended site to investigate garage drainage as reported. The issue seems to be with the flat roof and the weathering around the gulley beneath the decking. Note; There is 3 x rainwater pipes discharging into this gulley where heavy rainfull produces a lot of water. A survey of the downstream rainwater pipe through the garage area may also be required. 2hrs labour 95<\/p>

04\/11\/2022 13:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54780","activity_ticket_id":"52216","ticket_reference":"HDT53297","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/15272 - Repairs to Cistern","ticket_address_1":"Flat 8","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"2245","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2245","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64159","activity_notes":"Repairs to Cistern","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 10:09 (sandra)<\/b>waiting on a part that is difficult to get hold of. MK still chasing <\/p>

01\/12\/2022 20:31 (michaelk)<\/b>Attended site to replace faulty grohe cistern complete as quoted.Note; I have forwarded pictures which show the waste heights compared to the toilet height, which could cause issues in the future. Quoted job complete.6 hrs labour plus materials, total 445 ex vat.<\/p>

02\/12\/2022 11:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54781","activity_ticket_id":"52217","ticket_reference":"HDT53298","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Flat 14 Sticking front door ","ticket_address_1":"1 Melbourne House ","ticket_address_2":"27-29 Collingham Road","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW5 0NU","cs_address_1":"1 Melbourne House ","cs_id":"2013","cs_address_2":"27-29 Collingham Road","cs_town":"London ","cs_postcode":"SW5 0NU","ticket_client_site":"2013","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/11\/22","activity_end":"2022-11-02 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64160","activity_notes":"Flat 14 Sticking front door #buzz at Flat 14","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2022 12:05 (System)<\/b>Ticket Created<\/p>

11\/11\/2022 12:53 (travis)<\/b>Alignment and overhaul of main door and hinges.<\/p>

11\/11\/2022 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54782","activity_ticket_id":"52219","ticket_reference":"HDT53300","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15246 - Staircase 2 - Re-wire supply time lift motor room lights and replace light fitting","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64161","activity_notes":"Staircase 2 - Re-wire supply time lift motor room lights and replace light fitting","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 12:55 (alan)<\/b>Quoted works <\/p>

18\/11\/2022 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54783","activity_ticket_id":"52218","ticket_reference":"HDT53299","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15247 - Staircase 1 - Re-wire supply to lift motor room and gas meter cupboard and install 3 new fittings","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/22","activity_end":"2022-11-02 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64162","activity_notes":"Staircase 1 - Re-wire supply to lift motor room and gas meter cupboard and install 3 new fittings","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 05:01 (alan)<\/b>Quoted works <\/p>

28\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54784","activity_ticket_id":"52221","ticket_reference":"HDT53302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15284 - Install winter lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"1821","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1821","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/11\/22","activity_end":"2022-11-02 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64163","activity_notes":"Install winter lights ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2022 11:33 (travis)<\/b>Festive lights fitting.<\/p>

11\/11\/2022 10:59 (travis)<\/b>High level winter lights.<\/p>

11\/11\/2022 13:26 (jane)<\/b>Lamps x 40No on order <\/p>

14\/11\/2022 07:23 (alan)<\/b>Quoted works <\/p>

14\/11\/2022 07:23 (alan)<\/b>Quoted works <\/p>

09\/12\/2022 15:09 (alan)<\/b>Replace blown lamps <\/p>

09\/12\/2022 15:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54785","activity_ticket_id":"52222","ticket_reference":"HDT53303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in boiler cupboard found.","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1336","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1336","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/22","activity_end":"2022-11-02 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64164","activity_notes":"leak in boiler cupboard found.please attend tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2022 16:14 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 07:48 (michaelk)<\/b>Attended site to investigate leak from underfloor manifold. Drained manifold and removed pump and pump connectors. Replaced or-ring and rubber pump washers, tested all joints for tighteness and ran up to normal working temperature. 3hrs labour plus parts,total 143 ex vat.<\/p>

04\/11\/2022 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54786","activity_ticket_id":"52223","ticket_reference":"HDT53304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15286 - Bedroom window replacement ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/22","activity_end":"2022-12-13 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64165","activity_notes":"Bedroom window replacement BOOKED FOR TUESDAY 13TH TO FIT. ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 10:40 (jane)<\/b>Requested access for tomorrow morning to remove defective window to bedroom, install a temporary secure board in place.<\/p>

09\/11\/2022 12:35 (travis)<\/b>Removal of window,boarded up frame, delivery of window to office for repairs.<\/p>

09\/11\/2022 15:52 (roy)<\/b>Assist Travis removing a window and board up<\/p>

30\/11\/2022 10:13 (sandra)<\/b>due to be delivered 2nd December <\/p>

12\/12\/2022 17:38 (travis)<\/b>Collection of window.<\/p>

13\/12\/2022 13:11 (travis)<\/b>New window fitted.<\/p>

13\/12\/2022 14:03 (iain)<\/b>Window.<\/p>

19\/12\/2022 10:05 (sandra)<\/b>booked Tuesday 20th <\/p>

19\/12\/2022 11:23 (sandra)<\/b>booked Tuesday <\/p>

20\/12\/2022 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54787","activity_ticket_id":"52224","ticket_reference":"HDT53305","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"Fuse box change ","ticket_address_1":"10 Wild Street ","ticket_address_2":"Flat 33","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Wild Street ","cs_id":"2256","cs_address_2":"Flat 33","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2256","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/22","activity_end":"2022-11-15 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64166","activity_notes":"Fuse box change ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 09:07 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 09:09 (sandra)<\/b>Booked for 15th <\/p>

18\/11\/2022 12:53 (alan)<\/b>Replace distribution board Address is wrong should be flat 32<\/p>

18\/11\/2022 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54788","activity_ticket_id":"52226","ticket_reference":"HDT53307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/22","activity_end":"2022-11-11 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64167","activity_notes":"Gas compliance testing without PAT11th November ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 09:39 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 08:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/11\/2022 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54789","activity_ticket_id":"52227","ticket_reference":"HDT53308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/22","activity_end":"2022-11-11 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64168","activity_notes":"Gas compliance testing without PAT11th November","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 09:40 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 08:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/11\/2022 11:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54790","activity_ticket_id":"52228","ticket_reference":"HDT53309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2 ","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/22","activity_end":"2022-11-11 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64169","activity_notes":"Gas compliance testing without PAT11th november ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 09:43 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 08:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/11\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54791","activity_ticket_id":"52229","ticket_reference":"HDT53310","ticket_client":"2116","client_name":"Bancone ","ticket_title":"fuse keeps tripping ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/22","activity_end":"2022-11-03 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64170","activity_notes":"fuse keeps tripping BETWEEN 10 - 1PM We will need an electrician to come on site. Due to the heavy drain from last night, there has been a leak from the roof.This has stopped now but from 9 am today the fuse tripped and Im unable to put it back on.I appreciate if you could send one of your electrician and if you can log it as urgent.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 09:56 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 04:48 (alan)<\/b>Check electrical and make safe \/ isolated some circuits which were not safe to put back on follow leak to return Friday <\/p>

04\/11\/2022 09:27 (alan)<\/b>Return to siteTest circuits that were isolated yesterday following water leak re-energise and leave working<\/p>

04\/11\/2022 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54792","activity_ticket_id":"52230","ticket_reference":"HDT53311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water coming through the ceiling into Flat 7 bathroom ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/22","activity_end":"2022-11-03 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64171","activity_notes":"water coming through the ceiling into Flat 7 bathroom Yes, we need someone to investigate the leak, which is probably coming from the roof.Please find below the access details:You can collect management keys for flat 7, flat 9 (if needed) and roof keys from Central Cross. ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 09:59 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 15:28 (travis)<\/b>Tested all services above at flat nine,but couldn't make it leak into flat seven,Found various issues on the roof, replaced a cowling on pipework for a mushroom type to prevent water entering soil pipe.Swept off roof area and repaired where necessary.<\/p>

03\/11\/2022 15:37 (travis)<\/b>Found X2 major causes for this leak,the large roof extractor had perished seals around the bottom,cut out old seals and replaced with bituminous flashbanding.Also found a blocked gully and outlet holding five inches of water, unblocked,I think this would have been the main cause of the leak have taken video and pictures,will send via what's.<\/p>

04\/11\/2022 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54793","activity_ticket_id":"52231","ticket_reference":"HDT53312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate leak ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/22","activity_end":"2022-11-03 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64172","activity_notes":"investigate leak after 2.30","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 10:19 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 16:34 (roy)<\/b>Need access into flat 10.Rain related but no accessWestminster Council are arranging access possibly tomorrow <\/p>

04\/11\/2022 16:21 (roy)<\/b>Cleated outlet and carried out minor repairs to gulley and slates<\/p>

07\/11\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54794","activity_ticket_id":"52225","ticket_reference":"HDT53306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2257","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2257","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/22","activity_end":"2022-11-03 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64173","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 09:21 (System)<\/b>Ticket Created<\/p>

15\/11\/2022 11:41 (sandra)<\/b>keys do not fit and I have emailed FM to ask if we can book when tenant is at home <\/p>

30\/11\/2022 12:03 (sandra)<\/b>Booked for Monday waiting for confirmation <\/p>

06\/12\/2022 08:48 (alan)<\/b>Electrical inspection <\/p>

06\/12\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54795","activity_ticket_id":"52182","ticket_reference":"HDT53263","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/22","activity_end":"2022-11-03 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64174","activity_notes":"leak","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2022 16:01 (System)<\/b>Ticket Created<\/p>

29\/10\/2022 09:24 (roy)<\/b>Was told that leak was not coming from upstairs as it has been checked.I can 99.99 % guarantee it is coming from the flat above but apparently tenants away.Need access to investigate bathroom.Even possible pipework under floor has spring a leak<\/p>

02\/11\/2022 10:51 (jane)<\/b>Attending at 4pm today to lift suspended ceiling in Flat 7<\/p>

02\/11\/2022 16:59 (roy)<\/b>As per previous visit we need access into the flat above.Stuck phone in hole to take photos and quite clearly leak coming from 2nd ceiling.May need to take down 2 ceilings but still need to see what is above.Arranged for 8am Thursday morning <\/p>

03\/11\/2022 16:41 (roy)<\/b>Following visit to above flat znd after speaking to porter, apparently leak was in ceiling void. Agreed to take small sextion down znd try and locate leak. Lee did this as left him on site<\/p>

04\/11\/2022 08:06 (michaelk)<\/b>Lee attended site with roy to investigate leak into flat 7. Started to break away the plasterboard ceiling to expose any pipework but none found. Roy then instructed Lee to break out a section of the concrete ceiling at the leaking point, however there was no pipework found in the void. We have now stopped at this stage as the client will now need to involve a building surveyor to locate the services for us to physically repair.3hrs labour 140<\/p>

04\/11\/2022 13:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54796","activity_ticket_id":"51502","ticket_reference":"HDT52583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15053 - Shower works ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/11\/22","activity_end":"2022-11-03 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64175","activity_notes":"Touch up ceiling where grout damaged the ceiling after bathroom works.CAN I HAVE A DATE PLEASE","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2022 15:56 (iain)<\/b>Shower works.<\/p>

19\/08\/2022 08:41 (iain)<\/b>Shower works<\/p>

21\/08\/2022 17:17 (iain)<\/b>Shower works.<\/p>

25\/08\/2022 06:33 (michaelk)<\/b>Attended site to start quoted shower tray works. Removed enclosure, tray and tiles. 8hrs labour 365.<\/p>

25\/08\/2022 06:37 (michaelk)<\/b>Attended site to start day 2 of the quoted shower tray work. Unfortunately found another issue with the screed. We couldn't fix any timber due to the screed being too wet. Informed all parties and arranged for a dehumidifier. 8hrs labour plus materials, total 575 ex vat.<\/p>

25\/08\/2022 14:42 (iain)<\/b>Shower works.<\/p>

05\/09\/2022 17:02 (travis)<\/b>Tiling works <\/p>

06\/09\/2022 15:49 (travis)<\/b>Tiling shower enclosure works.<\/p>

07\/09\/2022 10:24 (sandra)<\/b>plus rubbish removal <\/p>

07\/09\/2022 11:05 (travis)<\/b>Rubbish clearance.<\/p>

07\/09\/2022 20:41 (michaelk)<\/b>Attended site to replace shower enclosure and leave the shower running. Completed work 8hrs labour 365<\/p>

08\/09\/2022 11:54 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2022 12:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2022 12:16 (travis)<\/b>Snagging to bathroom.<\/p>

18\/11\/2022 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54797","activity_ticket_id":"52137","ticket_reference":"HDT53218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15264 - Replacement integrated washer\/dryer ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/22","activity_end":"2022-11-03 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64176","activity_notes":"repairaid between 12 - 4pmTuesday 8th with keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 16:15 (sandra)<\/b>Tuesday 8th 12 - 6pm.<\/p>

08\/11\/2022 14:44 (travis)<\/b>Access for repair aid,New w\/machine fitted,Keys returned.<\/p>

09\/11\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54798","activity_ticket_id":"52232","ticket_reference":"HDT53313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/22","activity_end":"2022-11-25 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64177","activity_notes":"Gas compliance testing without PAT (has this been done)RESCHEDULED 25th November tenant to give access at 8.30 am ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 16:18 (System)<\/b>Ticket Created<\/p>

03\/11\/2022 16:22 (sandra)<\/b>Hi Sandra , can we book this in earlier? End Nov ?? Please advise. ThanksCerts Due Dec TO BE BOOKED FOR DECEMBER 14TH-3rd Floor Flat - 72 Shaftesbury-Flat 4 - 82 Shaftesbury-Flat 3 - 66 Shaftesbury<\/p>

30\/11\/2022 10:10 (sandra)<\/b>emailed Lilian. As MK missed the appointment and I am waiting for her to reschedule with tenant <\/p>

30\/11\/2022 10:23 (sandra)<\/b>rebooked for Thursday at 9am 1st Dec<\/p>

01\/12\/2022 20:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/12\/2022 11:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54799","activity_ticket_id":"52233","ticket_reference":"HDT53314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/22","activity_end":"2022-11-24 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64178","activity_notes":"Gas compliance testing without PAT24th November collect keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 16:19 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 19:21 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/11\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54800","activity_ticket_id":"52234","ticket_reference":"HDT53315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 66 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 66 Shaftesbury Avenue","cs_id":"1659","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1659","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/22","activity_end":"2022-11-24 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64179","activity_notes":"Gas compliance testing without PAT24th November collect keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 16:21 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 19:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/11\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54801","activity_ticket_id":"52235","ticket_reference":"HDT53316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/22","activity_end":"2022-11-03 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64180","activity_notes":"washing machine door wont open Can we gain access tomorrow Friday after 11am to look at the machine.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 16:24 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 12:53 (travis)<\/b>Attended and found door handle loose and the emergency door release (underneath) broken.new door release mechanism required and repair of emergency release required,One for repair aid I think,Will send details via WhatsApp.<\/p>

09\/11\/2022 10:31 (travis)<\/b>Access for repair aid,Keys collected, access given, tenant now home,Keys returned to security office.<\/p>

11\/11\/2022 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54802","activity_ticket_id":"52236","ticket_reference":"HDT53317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom light not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/22","activity_end":"2022-11-04 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64181","activity_notes":"Bedroom light not working blinds string broken in bedroom","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 09:05 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 15:30 (roy)<\/b>Need 2 x 10w PL bulbs.Pick up supplies tomorrow as Ryness now closed<\/p>

09\/11\/2022 10:09 (sandra)<\/b>Roller blind chain pull has been repaired<\/p>

09\/11\/2022 10:09 (sandra)<\/b>Light needs 2 x PL bulbs and will hopefully pick up in the morning <\/p>

09\/11\/2022 15:53 (roy)<\/b>Returned and replaced 2 x PL lampsAll ok<\/p>

10\/11\/2022 09:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54803","activity_ticket_id":"52237","ticket_reference":"HDT53318","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":"26\/27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"26\/27 Lisle Street ","cs_id":"2258","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2258","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/22","activity_end":"2022-11-04 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64182","activity_notes":"To attend to leak ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 09:29 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 12:27 (travis)<\/b>Gully and outlet clearances X4.<\/p>

04\/11\/2022 12:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54804","activity_ticket_id":"52238","ticket_reference":"HDT53319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light fitting replacement ","ticket_address_1":"32-34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Cranbourn Street ","cs_id":"2259","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2259","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/22","activity_end":"2022-11-04 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64183","activity_notes":"Light fitting replacement WHEN WILL THIS FITTING BE IN ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 09:43 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 10:12 (sandra)<\/b>I need to pick up supply from another electrical shop as Ryness now closed.Pick up first thing tomorrow morning and do it then<\/p>

14\/11\/2022 08:30 (roy)<\/b>Remove Replace emergency light fitting <\/p>

14\/11\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54805","activity_ticket_id":"52239","ticket_reference":"HDT53320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water pressure issue - FOR 2PM TODAY - TENANT HOME FOR ACCESS ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/22","activity_end":"2022-11-04 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64184","activity_notes":"Water pressure issue - TENAT IS AT HOME AT 2PM TODAY The tenant reported that the water pressure drops down to 0 bar after a few days, and he's manually adding water to the system; otherwise, the boiler won't switch on. He does this mainly after the heating has been on a few times a week. ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 10:29 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 20:41 (michaelk)<\/b>Attended site to investigate low pressure in the heating system. Traced problem to the prv which was letting by slightly. I have ordered the replacement part and will return to fit. 2hrs labour 95<\/p>

17\/11\/2022 21:18 (michaelk)<\/b>Attended site to draindown the heating and to replace the leaking pressure relief valve. Completed work and left fully operational. 2hrs labour plus parts, total 118.80 ex vat.<\/p>

18\/11\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54806","activity_ticket_id":"52240","ticket_reference":"HDT53321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with door - FOR TODAY SECURITY ISSUE ","ticket_address_1":"Unit 7, 51-53 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 7","cs_id":"2260","cs_address_2":"51-53 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2260","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/22","activity_end":"2022-11-04 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64185","activity_notes":"Security issue for today here seems to be an issue at Razer: the bottom locking mechanism is not in place and keeps dropping causing the bolt to scrape along the floor as well as when the door is locked in place it is not as secure.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 12:27 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 16:15 (roy)<\/b>Removed bolt, adjusted, repacedAll ok<\/p>

04\/11\/2022 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54807","activity_ticket_id":"52241","ticket_reference":"HDT53322","ticket_client":"2108","client_name":"Forty Group","ticket_title":", please can you kindly confirm when you can get someone out to investigate the foul smell @ the Hub. ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1695","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1695","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/22","activity_end":"2022-11-04 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64186","activity_notes":", please can you kindly confirm when you can get someone out to investigate the foul smell @ the Hub. WHEN CAN YOU GO ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2022 12:47 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54808","activity_ticket_id":"52242","ticket_reference":"HDT53323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The door spring on the dishwasher is not holding ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street\/5B Rupert Court ","ticket_town":"LONDON","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/11\/22","activity_end":"2022-11-04 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64187","activity_notes":"The door spring on the dishwasher is not holding ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2022 12:52 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 15:35 (sandra)<\/b>Friday with keys 12 - 4pm <\/p>

11\/11\/2022 14:11 (travis)<\/b>Keys collected,Attended with repairaid,found tenant to be home,Returned keys.<\/p>

15\/11\/2022 12:27 (sandra)<\/b>(Ticket Closed)<\/p>

23\/11\/2022 14:49 (jane)<\/b>Door repair kit replaced <\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54809","activity_ticket_id":"52209","ticket_reference":"HDT53290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and tap leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/11\/22","activity_end":"2022-11-04 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64188","activity_notes":"Can you take a look at these issues at 4pm today please - black mould in shower and at the bathroom windows Can you please check if this is because of the tenant's misuse of the bathroom?- fridge door section\/ blind is coming loose","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 16:44 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 11:44 (jane)<\/b>Access for today between 4pm and 4:45pm<\/p>

05\/11\/2022 15:45 (roy)<\/b>Looked at items but tenant going out so not allowed to stay.Varioys bits arranged for Monday at 3pm<\/p>

07\/11\/2022 16:16 (travis)<\/b>Replacement of mastic,cleaned off mould around glass cubes,fitted floor door stop,will return with metal cupboard strip in kitchen when plumber attends,New basin tap and outlet with pop up plug required (plumber)I have details of the tap ect,will send via WhatsApp.<\/p>

30\/11\/2022 09:50 (sandra)<\/b>small piece of metal needed for one of the cupboards. Travis to purchase and then it can be booked in <\/p>

15\/12\/2022 14:32 (sandra)<\/b>emailed to book Friday afternoon to fit piece of wood to kitchen cabinet <\/p>

16\/12\/2022 13:05 (travis)<\/b>Kitchen cupboard door, metal strip refixed.<\/p>

16\/12\/2022 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54810","activity_ticket_id":"52140","ticket_reference":"HDT53221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/22","activity_end":"2022-11-04 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64189","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 10:43 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:19 (sandra)<\/b>(Ticket Closed)<\/p>

04\/11\/2022 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2022 06:41 (alan)<\/b>Electrical inspection <\/p>

07\/11\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54811","activity_ticket_id":"52243","ticket_reference":"HDT53324","ticket_client":"2116","client_name":"Bancone ","ticket_title":"electric sockets ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/22","activity_end":"2022-11-04 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64190","activity_notes":"electric sockets We have all the sockets on upper floor not working after the flooding. It might still be wet so I will check later on today, although we have many important equipment that needs to be in use so can we have someone to check on it please? ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 13:26 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 14:42 (alan)<\/b>Tested though sockets in 1st floor fault found to be the pump for ice machine Reported back and <\/p>

14\/11\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54812","activity_ticket_id":"52171","ticket_reference":"HDT53252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works tenant moves out on the 4th and new tenant in on 8th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/22","activity_end":"2022-11-04 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64191","activity_notes":" External rotting Window sill. No hot water in the kitchen sink Main room lightings flickers. The wooden floor in the main room, its started creeping a bit more so im worried that the damage from in front of the washing machine is spreading. Can I survey this Friday with your engineer. Give me a time and I shall request access.redecorate studio flat - 5th November ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 16:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 09:37 (sandra)<\/b>booked for redecs on Monday 7th <\/p>

03\/11\/2022 07:13 (michaelk)<\/b>Attended site to carry out additional repairs to flat. Removed the toilet seat and re-fixed, cleared shower waste and pipework to allow shower to drain properly. Investigated water heater fault and found a burnt out junction box located behind the water heater. A replacement fused spur was collected from suppliers and installed, replacing all burnt components. 3hrs labour plus parts 148.50 ex vat.<\/p>

05\/11\/2022 13:49 (roy)<\/b>Replaced lamps as required but it may need a new module<\/p>

07\/11\/2022 06:42 (alan)<\/b>Spoken with Office on Friday and job was going to be given to Roy <\/p>

07\/11\/2022 13:20 (sandra)<\/b>Have replaced bulbs as requested but reason why it flickers is because 9 bulbs and half LED and half normal.Dimmer module is not compatible with both If when using dimmer you turn it back slightly ( not full on) then it works fine<\/p>

15\/11\/2022 15:10 (alan)<\/b>Replace lamps in main room to make sure that all LEDs are dimmable Replace faulty dimmer module in main roomCheck extractor fan in bathroom and you ensure its all working correctly<\/p>

23\/11\/2022 15:00 (travis)<\/b>Found rear window sill to be sound, applied frame sealant between sill and window.<\/p>

30\/11\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54813","activity_ticket_id":"52244","ticket_reference":"HDT53325","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Seal the down downpipe","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/22","activity_end":"2022-11-04 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64192","activity_notes":"Seal the down downpipe","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 13:35 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:45 (michaelk)<\/b>Attended site to seal up the downservice access plate as agreed. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54814","activity_ticket_id":"52235","ticket_reference":"HDT53316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/11\/22","activity_end":"2022-11-04 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64193","activity_notes":"washing machine door wont open ","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2022 16:24 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 12:53 (travis)<\/b>Attended and found door handle loose and the emergency door release (underneath) broken.new door release mechanism required and repair of emergency release required,One for repair aid I think,Will send details via WhatsApp.<\/p>

09\/11\/2022 10:31 (travis)<\/b>Access for repair aid,Keys collected, access given, tenant now home,Keys returned to security office.<\/p>

11\/11\/2022 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54815","activity_ticket_id":"52245","ticket_reference":"HDT53326","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"no heating on 3rd Floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/22","activity_end":"2022-11-04 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64194","activity_notes":"company called Costello and no heating on all floors Also the mens toilet between the 1st & 2nd floor is apparently not flushing very well as minimal; water coming out when you push the button ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 13:46 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 20:43 (michaelk)<\/b>Attended site to investigate heating failure. Found the boiler timeswitch on an omitted day, with the cover off. Re-adjusted timeswitch and left fully operational. Also looked into the gents toilet 1st floor where we replaced the syphon and left fully operational. 2hrs labour 95<\/p>

09\/11\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54816","activity_ticket_id":"52143","ticket_reference":"HDT53224","ticket_client":"2141","client_name":"Enecto ","ticket_title":"faulty door and locking window bar ","ticket_address_1":"Islington Studios","ticket_address_2":"161 Marlborough Road","ticket_town":"London ","ticket_county":null,"ticket_postcode":"N19 4NF","cs_address_1":"Islington Studios","cs_id":"2241","cs_address_2":"161 Marlborough Road","cs_town":"London ","cs_postcode":"N19 4NF","ticket_client_site":"2241","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/22","activity_end":"2022-11-23 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64195","activity_notes":"booked for Wednesday 23rd with Roy at 8am senior contracts manager Vinci 07500 993539 unit G1 a couple of small issues... L\/H door leaf to unit entrance faulty (o\/head closer & lock faulty) Fault locking bar to window opening, front faade. There may be a couple other things within Terrys unit as well they could investigate.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2022 12:15 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 17:20 (roy)<\/b>Repaired one window but needs other bolt drilling out and rethreading.Needs new door closure Needs hole drilling out and metal plateNeed key to access cupboards for other investigation works, electrical and water<\/p>

04\/11\/2022 15:27 (jane)<\/b>Door closer on order - 3\/5 working days <\/p>

23\/11\/2022 10:37 (travis)<\/b>List of works.<\/p>

23\/11\/2022 14:59 (roy)<\/b>With TravisRemoved\/Replaced door closure Removed broken bolt in window and replaced boltsDrilled hole in foot plate (metal) to allow shoot bolt and secure door<\/p>

24\/11\/2022 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54817","activity_ticket_id":"52166","ticket_reference":"HDT53247","ticket_client":"1961","client_name":"August Equity","ticket_title":"lock may need to be replaced as this is the third time.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"04\/11\/22","activity_end":"2022-11-04 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64196","activity_notes":"The door to the main entrance of our office is still intermittently locking. While the engineer is here to fix the issue, please can he\/she kindly look at the door to meeting room 4, it is really loud and squeaky upon closure. ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2022 10:28 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 12:42 (travis)<\/b>Meeting room four door lubricated with PTFE lubricant to stop constant squeak when closing.<\/p>

07\/11\/2022 13:47 (sandra)<\/b>(Ticket Closed)<\/p>

23\/11\/2022 11:24 (jane)<\/b>Intercom engineer traced the problem to an insecure maglock, re-secured and adjusted the door closer so it no longer slammed, tested on completion and left in full working order <\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54818","activity_ticket_id":"52246","ticket_reference":"HDT53327","ticket_client":"2141","client_name":"Enecto ","ticket_title":"window repair required ","ticket_address_1":"Meridian House ","ticket_address_2":"42\/43 Upper Berkeley Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1H 5QJ","cs_address_1":"Meridian House ","cs_id":"2261","cs_address_2":"42\/43 Upper Berkeley Street ","cs_town":"London ","cs_postcode":"W1H 5QJ","ticket_client_site":"2261","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/22","activity_end":"2022-11-04 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64197","activity_notes":"BOOKED FOR TUESDAY MORNING AND ASK FOR JAMES COFFEY Would it be possible to arrange for someone to look at the damaged window frame and advise what can be done as this leak occurs every time there is heavy rainfall. It is going to need a temporary repair that will last over winter. ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 14:17 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:31 (travis)<\/b>Attended and looked at various damaged reveals,behind secondary glazing,this is an office block of six floors with many 1950s metal windows with many leaking,for temporary repairs I suggested sealing with frame sealant to the exterior (nothing can be done internally),they office manager agreed to have a walk around and count how many windows would require attention and let the office know,this would require a cherry picker for high access for the duration of the job.Will send some photos via WhatsApp.<\/p>

08\/11\/2022 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54819","activity_ticket_id":"52247","ticket_reference":"HDT53328","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"front door is sticking ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/22","activity_end":"2022-11-07 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64198","activity_notes":"front door is sticking #FOR MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 14:29 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 09:40 (travis)<\/b>Found loose 12v wire to automated intercom\/door release controller.Attachment of wires and tested with tenants.<\/p>

07\/11\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 10:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2022 11:28 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 11:47 (travis)<\/b>Returned and adjustments to door hinges to allow for door swell <\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54820","activity_ticket_id":"52249","ticket_reference":"HDT53330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15291 - Replacement wine cooler ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/11\/22","activity_end":"2022-11-04 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64199","activity_notes":"Replacement wine cooler ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 13:50 (sandra)<\/b>booked for Wednesday 10 - 2pm <\/p>

25\/11\/2022 14:38 (sandra)<\/b>rescheduled for Tuesday 29th 10 - 2pm <\/p>

29\/11\/2022 15:53 (travis)<\/b>Access for Repair aid.<\/p>

30\/11\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54821","activity_ticket_id":"52250","ticket_reference":"HDT53331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water - emergency call out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2263","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2263","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/22","activity_end":"2022-11-07 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64200","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2022 09:21 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 13:22 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:28 (michaelk)<\/b>Attended site to investigate hot water fault. Tested boiler and left fully operational. 1hr labour 50<\/p>

09\/11\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54822","activity_ticket_id":"52250","ticket_reference":"HDT53331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water - emergency call out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2263","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2263","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/22","activity_end":"2022-11-07 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64201","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2022 09:21 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 13:22 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:28 (michaelk)<\/b>Attended site to investigate hot water fault. Tested boiler and left fully operational. 1hr labour 50<\/p>

09\/11\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54823","activity_ticket_id":"52251","ticket_reference":"HDT53332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/22","activity_end":"2022-11-07 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64202","activity_notes":"no hot water hot water doesn't work this happen 3 times Octoberboiler very old 8-9 or 13;00n0.33flat 2","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2022 09:23 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:31 (michaelk)<\/b>Attended site to investigate boiler low pressure fault. Re-pressurised boiler and checked the whole system for leaks. Left fully operational 2hrs labour 95<\/p>

09\/11\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54824","activity_ticket_id":"52251","ticket_reference":"HDT53332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/22","activity_end":"2022-11-07 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64203","activity_notes":"no hot water hot water doesn't work this happen 3 times Octoberboiler very old 8-9 or 13;00n0.33flat 2","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2022 09:23 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:31 (michaelk)<\/b>Attended site to investigate boiler low pressure fault. Re-pressurised boiler and checked the whole system for leaks. Left fully operational 2hrs labour 95<\/p>

09\/11\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54825","activity_ticket_id":"52252","ticket_reference":"HDT53333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water leak ","ticket_address_1":"4-6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4-6 Gerrard Street ","cs_id":"1780","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1780","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/22","activity_end":"2022-11-07 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64204","activity_notes":"Downstairs party room there is a leak somewhere, not sure where it is coming from, as if someone has forgotten to close a tap upstairs or next door.Water is pouring down the wall","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2022 11:31 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:11 (sandra)<\/b>leak in basement coming through ceiling. There is an ice machine upstairs next door that is leaking with a bucket <\/p>

08\/11\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 15:28 (roy)<\/b>Lee called me over for this one and he wanted to cut a hold in the ceiling but after looking around we believe it is coming from the ice machine at no 4.Very wet under the machine and can see it dripping from the machine<\/p>

08\/11\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:32 (michaelk)<\/b>Attended callout to investigate leak in shop. Traced the problem to the ice machine in adjacent shop. 2hrs labour 95<\/p>

09\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54826","activity_ticket_id":"52252","ticket_reference":"HDT53333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water leak ","ticket_address_1":"4-6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4-6 Gerrard Street ","cs_id":"1780","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1780","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/22","activity_end":"2022-11-07 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64205","activity_notes":"Downstairs party room there is a leak somewhere, not sure where it is coming from, as if someone has forgotten to close a tap upstairs or next door.Water is pouring down the wall","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2022 11:31 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:11 (sandra)<\/b>leak in basement coming through ceiling. There is an ice machine upstairs next door that is leaking with a bucket <\/p>

08\/11\/2022 09:36 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 15:28 (roy)<\/b>Lee called me over for this one and he wanted to cut a hold in the ceiling but after looking around we believe it is coming from the ice machine at no 4.Very wet under the machine and can see it dripping from the machine<\/p>

08\/11\/2022 15:43 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:32 (michaelk)<\/b>Attended callout to investigate leak in shop. Traced the problem to the ice machine in adjacent shop. 2hrs labour 95<\/p>

09\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54827","activity_ticket_id":"52253","ticket_reference":"HDT53334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a matter of urgency to the above property for a leak coming from the ceiling?","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"37-38 Gerrard Street ","cs_id":"1434","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1434","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/22","activity_end":"2022-11-07 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64206","activity_notes":"a matter of urgency to the above property for a leak coming from the ceiling?","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2022 12:40 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:13 (sandra)<\/b>investigated leak. on second floor restaurant there is a stain on the ceiling. its dry. Above that the flat has been refurbished. and there was water on the floor. No hole was allowed to be cut through the ceiling <\/p>

08\/11\/2022 09:35 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:34 (michaelk)<\/b>Attended callout to investigate leak into shop. Traced the problem to the above flat that is being refurbished. 2hrs labour 95<\/p>

09\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54828","activity_ticket_id":"52188","ticket_reference":"HDT53269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is leaking ","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/11\/22","activity_end":"2022-11-07 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64207","activity_notes":"washing machine is leaking ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2022 11:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 19:57 (michaelk)<\/b>Attended site to investigate washing machine leak. Put machine through a fill and drain cycle, checking all waste connections bit could find no leak. Informed office that an appliance engineer was needed. 1hr labour 50<\/p>

08\/11\/2022 10:36 (sandra)<\/b>We will be able to send an engineer on Friday, 11th of Nov in the forenoon 12-6pmPlease let us know if you would like to take the slot and who will be providing access.<\/p>

11\/11\/2022 12:27 (sandra)<\/b>tenant in for access <\/p>

15\/11\/2022 12:26 (sandra)<\/b>(Ticket Closed)<\/p>

16\/12\/2022 15:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54829","activity_ticket_id":"52255","ticket_reference":"HDT53336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/22","activity_end":"2022-11-07 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64208","activity_notes":"5 year electrical - common parts ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2022 13:12 (System)<\/b>Ticket Created<\/p>

15\/11\/2022 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54830","activity_ticket_id":"52254","ticket_reference":"HDT53335","ticket_client":"2108","client_name":"Forty Group","ticket_title":" Following our conversation, please can you arrange to attend the Hub for the broken light fixture in the cleaning cupboard next to the ladies\u00e2\u20ac\u2122 toilets upstairs. ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/22","activity_end":"2022-11-07 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64209","activity_notes":" Following our conversation, please can you arrange to attend the Hub for the broken light fixture in the cleaning cupboard next to the ladies toilets upstairs. BOOKED FOR WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2022 13:10 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 20:39 (roy)<\/b>Light fallen down as not secured properly.5 foot fitting broke.Replaced light with LED round light which is a lot lighter for ceiling.Ceiling tiles required but another job if they want it done<\/p>

11\/11\/2022 11:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54831","activity_ticket_id":"52256","ticket_reference":"HDT53337","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"RH\/SW\/15265 - 2 fans to be replaced ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/22","activity_end":"2022-11-07 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64210","activity_notes":"2 fans to be replacedneed these as soon as possible ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2022 15:28 (jane)<\/b>Fans on order, expected to be delivered on 15th November <\/p>

24\/11\/2022 10:36 (sandra)<\/b>booked for 24th PM <\/p>

24\/11\/2022 14:21 (roy)<\/b>Remove\/Replace 2 fans<\/p>

24\/11\/2022 14:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54832","activity_ticket_id":"52257","ticket_reference":"HDT53338","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water ingress ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/22","activity_end":"2022-11-07 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64211","activity_notes":"water ingress Can we have a call out Monday to the above please to ascertain what is causing the water ingress to the area below? Our chap who was over there sent some photos over earlier and it showed a couple of holes where the pipes are externally but we dont know whose pipes these are and where they feed? If you could send someone over to investigate further please?","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2022 13:51 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 10:43 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 15:29 (roy)<\/b>Leak from external wa bug nee scafgold tower to access area<\/p>

08\/11\/2022 15:42 (sandra)<\/b>(Ticket Closed)<\/p>

10\/11\/2022 07:18 (roy)<\/b>Returned and got access into flat CSmall damp area below ceiling and damp keeps coming back after painting.Possible we can carry ladder through flat C and lower ladder to terrace area of flat A for closer inspection and possibly carry out works<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54833","activity_ticket_id":"52209","ticket_reference":"HDT53290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and tap leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/22","activity_end":"2022-11-07 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64212","activity_notes":"cubes that need cleaningdoor stopsilicone around the shower theres a strip on the door that needs to be put back on ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 16:44 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 11:44 (jane)<\/b>Access for today between 4pm and 4:45pm<\/p>

05\/11\/2022 15:45 (roy)<\/b>Looked at items but tenant going out so not allowed to stay.Varioys bits arranged for Monday at 3pm<\/p>

07\/11\/2022 16:16 (travis)<\/b>Replacement of mastic,cleaned off mould around glass cubes,fitted floor door stop,will return with metal cupboard strip in kitchen when plumber attends,New basin tap and outlet with pop up plug required (plumber)I have details of the tap ect,will send via WhatsApp.<\/p>

30\/11\/2022 09:50 (sandra)<\/b>small piece of metal needed for one of the cupboards. Travis to purchase and then it can be booked in <\/p>

15\/12\/2022 14:32 (sandra)<\/b>emailed to book Friday afternoon to fit piece of wood to kitchen cabinet <\/p>

16\/12\/2022 13:05 (travis)<\/b>Kitchen cupboard door, metal strip refixed.<\/p>

16\/12\/2022 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54834","activity_ticket_id":"52258","ticket_reference":"HDT53339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The heating not working, the boiler is on, but it does not warm up (underfloor heating). ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1457","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1457","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/22","activity_end":"2022-11-07 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64213","activity_notes":"Description: The heating not working, the boiler is on, but it does not warm up (underfloor heating). ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2022 14:28 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 20:37 (michaelk)<\/b>Attended site to investigate heating failure. Vented manifold on under floor heating and left operational. 1hr labour 50<\/p>

08\/11\/2022 20:38 (michaelk)<\/b>Returned to site to investigate heating. Removed both pump heads from underfloor heating and cleaned pump impellers, leaving fully operational 2hrs labour 95<\/p>

09\/11\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54835","activity_ticket_id":"52260","ticket_reference":"HDT53341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"signage ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/22","activity_end":"2022-11-08 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64214","activity_notes":"signage Please can you arrange for the hanging signage for 29 Wardour St to be replaced back into its original position Signage and bracket are located in our site office","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 09:24 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 11:41 (travis)<\/b>Collection of signage and bracket,clean and refurbished ,Removal of graffiti opposite in Rupert Court,Return tomorrow (early)and fit signage and bracket high level.<\/p>

09\/11\/2022 08:22 (travis)<\/b>Fitting of high level bracket and signage.<\/p>

09\/11\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54836","activity_ticket_id":"52261","ticket_reference":"HDT53342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/22","activity_end":"2022-11-08 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64215","activity_notes":"list of works larger room 2nd floor at 3 Rupert Court radiator not working. please check and rectify In the bathroom there is something boxed in next to the sink, but the box is coming away from the wall. needs refixing.The radiator in the smaller room and the radiator in the larger room near the sink, dont have the option to manage the temperate, because the knob to turn is missing. please replace.","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:29 (sandra)<\/b>front door code 1963A<\/p>

08\/11\/2022 20:19 (michaelk)<\/b>Attended site to investigate radiators not working. The radiators are electric and require checking btcan electrian. 2hrs labour 95<\/p>

10\/11\/2022 11:41 (travis)<\/b>Attended and found old boxing in to be redundant after the plumbers have fitted a different type of hot water supply, disposed of old boxing, decoration is required.<\/p>

21\/12\/2022 06:00 (alan)<\/b>Look at rads in 2nd floor office and order replacement thermostats <\/p>

23\/01\/2023 16:24 (jane)<\/b>Radiator parts on order, expected into stock 27th January <\/p>

26\/01\/2023 13:00 (jane)<\/b>Attending Monday 30th afternoon to fit new heating elements <\/p>

14\/02\/2023 10:22 (sandra)<\/b>rescheduled for Tuesday <\/p>

14\/02\/2023 13:41 (alan)<\/b>Repair heater in 2nd floor offices <\/p>

14\/02\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54837","activity_ticket_id":"52261","ticket_reference":"HDT53342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/22","activity_end":"2022-11-08 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64216","activity_notes":"list of works In the bathroom there is something boxed in next to the sink, but the box is coming away from the wall. needs refixing.code for the front door 1963A this is an office ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:29 (sandra)<\/b>front door code 1963A<\/p>

08\/11\/2022 20:19 (michaelk)<\/b>Attended site to investigate radiators not working. The radiators are electric and require checking btcan electrian. 2hrs labour 95<\/p>

10\/11\/2022 11:41 (travis)<\/b>Attended and found old boxing in to be redundant after the plumbers have fitted a different type of hot water supply, disposed of old boxing, decoration is required.<\/p>

21\/12\/2022 06:00 (alan)<\/b>Look at rads in 2nd floor office and order replacement thermostats <\/p>

23\/01\/2023 16:24 (jane)<\/b>Radiator parts on order, expected into stock 27th January <\/p>

26\/01\/2023 13:00 (jane)<\/b>Attending Monday 30th afternoon to fit new heating elements <\/p>

14\/02\/2023 10:22 (sandra)<\/b>rescheduled for Tuesday <\/p>

14\/02\/2023 13:41 (alan)<\/b>Repair heater in 2nd floor offices <\/p>

14\/02\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54838","activity_ticket_id":"52214","ticket_reference":"HDT53295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you please arrange for an engineer to ease all the windows so that it can be open. Please collect keys from the security office.","ticket_address_1":"Top Floor Office ","ticket_address_2":"13a Macclesfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"2254","cs_address_2":"13A Macclesfield Street ","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"2254","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"08\/11\/22","activity_end":"2022-11-08 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64217","activity_notes":"can you please arrange for an engineer to ease all the windows so that it can be open. Please collect keys from the security office.","activity_timesheet":null,"ticket_notes_combined":"

02\/11\/2022 11:54 (System)<\/b>Ticket Created<\/p>

02\/11\/2022 14:36 (travis)<\/b>Attended and found all windows are very hard to open due to all tensioners being faulty,x6 large windows with x12 tensioners.20\/20 doors and windows recommend to replace all.<\/p>

02\/11\/2022 14:48 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 10:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/11\/2022 10:30 (sandra)<\/b>14th November keys for access <\/p>

18\/11\/2022 16:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54839","activity_ticket_id":"52259","ticket_reference":"HDT53340","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"further investigation into leak ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/22","activity_end":"2022-11-08 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64218","activity_notes":"further investigation into leak THURSDAY AT 11 AM ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 09:08 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 20:36 (roy)<\/b>Returned with Lee to expose pump.Looks like pump leaking, shut down pump.Return tomorrow to check and if ok will temp board up hole downstairs <\/p>

11\/11\/2022 07:47 (michaelk)<\/b>Attended site to investigate water leak in bathroom\/sitting room. Opened up seals where possible and cut out mastik joints in the hope of locating any leaks. At this stage roy also attended site to help, we did locate a shower pump that had evidence of a water leak. We have isolated the pump and site is going to monitor the situation and report back. 3hrs labour 140.<\/p>

15\/11\/2022 07:23 (roy)<\/b>Returned but unfortunately still leaking. Was convinced we had found the problem.Need access again into flat 9 to see why still leaking. Possible valve not still off properly but can't rule out opening up works.Need early access to start opening up<\/p>

17\/11\/2022 08:42 (roy)<\/b>Returned to investigate leak.Confirmed shower pump leaking but shut off valves faulty allowing leak to continue. Found other valves znd shut down and removed pump and capped off pipes.<\/p>

17\/11\/2022 08:48 (roy)<\/b>Returned and checked leak.Definitely stopped.NTR at 4.30 to make safe ceiling in flat 7<\/p>

18\/11\/2022 09:19 (roy)<\/b>Board over large holes.Clear up and set up de hum (not ours)Need quote for decoration <\/p>

18\/11\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54840","activity_ticket_id":"52259","ticket_reference":"HDT53340","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"further investigation into leak ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/22","activity_end":"2022-11-08 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64219","activity_notes":"further investigation into leak THURSDAY AT 11 AM ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 09:08 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 20:36 (roy)<\/b>Returned with Lee to expose pump.Looks like pump leaking, shut down pump.Return tomorrow to check and if ok will temp board up hole downstairs <\/p>

11\/11\/2022 07:47 (michaelk)<\/b>Attended site to investigate water leak in bathroom\/sitting room. Opened up seals where possible and cut out mastik joints in the hope of locating any leaks. At this stage roy also attended site to help, we did locate a shower pump that had evidence of a water leak. We have isolated the pump and site is going to monitor the situation and report back. 3hrs labour 140.<\/p>

15\/11\/2022 07:23 (roy)<\/b>Returned but unfortunately still leaking. Was convinced we had found the problem.Need access again into flat 9 to see why still leaking. Possible valve not still off properly but can't rule out opening up works.Need early access to start opening up<\/p>

17\/11\/2022 08:42 (roy)<\/b>Returned to investigate leak.Confirmed shower pump leaking but shut off valves faulty allowing leak to continue. Found other valves znd shut down and removed pump and capped off pipes.<\/p>

17\/11\/2022 08:48 (roy)<\/b>Returned and checked leak.Definitely stopped.NTR at 4.30 to make safe ceiling in flat 7<\/p>

18\/11\/2022 09:19 (roy)<\/b>Board over large holes.Clear up and set up de hum (not ours)Need quote for decoration <\/p>

18\/11\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54841","activity_ticket_id":"52262","ticket_reference":"HDT53343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the fridge does not cool sufficiently, so the items within it expire very quickly","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/11\/22","activity_end":"2022-11-08 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64220","activity_notes":"The tenant reported that the fridge does not cool sufficiently, so the items within it expire very quickly","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2022 10:47 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 10:33 (sandra)<\/b>At the moment we will be able to send an engineer out on Monday, 14\/11, between 10am and 2pm - please confirm at your earliest convenience, <\/p>

15\/11\/2022 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54842","activity_ticket_id":"52263","ticket_reference":"HDT53344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in the common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58-60 Shaftesbury Avenue ","cs_id":"1951","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1951","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/22","activity_end":"2022-11-08 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64221","activity_notes":" I need to report that the common areas hallway lights are not coming on and it makes it really dark in the downstairs hallway with no windows. Its a potential trip hazard for the three flat in the night time so we would appreciate it if it was rectified asap.","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 10:50 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 14:13 (roy)<\/b>Reset power.There is a leaking rain water pipe next to the fuse box and a lot of condensation in the area.May have caused power to trip<\/p>

08\/11\/2022 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54843","activity_ticket_id":"52247","ticket_reference":"HDT53328","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"front door is sticking ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/22","activity_end":"2022-11-08 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64222","activity_notes":"front door is sticking ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2022 14:29 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 09:40 (travis)<\/b>Found loose 12v wire to automated intercom\/door release controller.Attachment of wires and tested with tenants.<\/p>

07\/11\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 10:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2022 11:28 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 11:47 (travis)<\/b>Returned and adjustments to door hinges to allow for door swell <\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54844","activity_ticket_id":"52247","ticket_reference":"HDT53328","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"front door is sticking ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"850","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"850","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/22","activity_end":"2022-11-08 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64223","activity_notes":"front door is sticking ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2022 14:29 (System)<\/b>Ticket Created<\/p>

07\/11\/2022 09:40 (travis)<\/b>Found loose 12v wire to automated intercom\/door release controller.Attachment of wires and tested with tenants.<\/p>

07\/11\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 10:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2022 11:28 (sandra)<\/b>(Ticket Closed)<\/p>

08\/11\/2022 11:47 (travis)<\/b>Returned and adjustments to door hinges to allow for door swell <\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54845","activity_ticket_id":"52223","ticket_reference":"HDT53304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15286 - Bedroom window replacement ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/22","activity_end":"2022-11-08 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64224","activity_notes":"Bedroom window replacement Roy can you help Travis tomorrow morning please to remove a window here, thanks ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 10:40 (jane)<\/b>Requested access for tomorrow morning to remove defective window to bedroom, install a temporary secure board in place.<\/p>

09\/11\/2022 12:35 (travis)<\/b>Removal of window,boarded up frame, delivery of window to office for repairs.<\/p>

09\/11\/2022 15:52 (roy)<\/b>Assist Travis removing a window and board up<\/p>

30\/11\/2022 10:13 (sandra)<\/b>due to be delivered 2nd December <\/p>

12\/12\/2022 17:38 (travis)<\/b>Collection of window.<\/p>

13\/12\/2022 13:11 (travis)<\/b>New window fitted.<\/p>

13\/12\/2022 14:03 (iain)<\/b>Window.<\/p>

19\/12\/2022 10:05 (sandra)<\/b>booked Tuesday 20th <\/p>

19\/12\/2022 11:23 (sandra)<\/b>booked Tuesday <\/p>

20\/12\/2022 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54846","activity_ticket_id":"52220","ticket_reference":"HDT53301","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"damp coming through from the roof ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/22","activity_end":"2022-11-08 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64225","activity_notes":"Please can you arrange for someone to attend to inspect the roof 83-84 Long acre.We have damp coming through the 4th floor.If someone could attend I will show them round.","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2022 15:14 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 15:19 (travis)<\/b>Attended for various roof works quote,Quote will be sent via helpdesk.<\/p>

09\/11\/2022 15:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54847","activity_ticket_id":"52264","ticket_reference":"HDT53345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into property ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/22","activity_end":"2022-11-08 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64226","activity_notes":"Leak into property to investigate the leak? Please inform them to collect Flat 4 keys. Possibly the leak is from the blocked gully.Flat 3 tenant is in for access.","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 13:30 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 15:45 (travis)<\/b>Found gullies and outlets to be blocked,Gained access to gullies and cleared away all rubbish.<\/p>

09\/11\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54848","activity_ticket_id":"52266","ticket_reference":"HDT53347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15293 - Faulty washing machine ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/11\/22","activity_end":"2022-11-08 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64227","activity_notes":"Faulty washing machine ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 15:05 (sandra)<\/b>PCB on order 8\/11<\/p>

14\/11\/2022 16:52 (sandra)<\/b>We are looking to arrange a visit to complete the below mentioned washer-dryer repair. Would it be possible to send our engineer back on Wednesday, the 16th of November, between 10am and 2pm? waiting for access <\/p>

15\/11\/2022 11:48 (sandra)<\/b>rescheduled between 10-2pm on Wednesday 23rd<\/p>

15\/11\/2022 12:36 (sandra)<\/b>tenant for access <\/p>

23\/11\/2022 15:00 (roy)<\/b>Access Repair Aid<\/p>

29\/11\/2022 13:20 (sandra)<\/b>(Ticket Closed)<\/p>

01\/12\/2022 15:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/12\/2022 15:02 (sandra)<\/b>gone wrong again. Waiting for appointment to reattend <\/p>

08\/12\/2022 14:04 (sandra)<\/b>returned to site and found the flow switch on the machine needed to be reset <\/p>

12\/12\/2022 16:57 (sandra)<\/b>new switch has been ordered <\/p>

16\/12\/2022 15:35 (sandra)<\/b>tenant home for access on Monday 19th <\/p>

19\/12\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54849","activity_ticket_id":"52265","ticket_reference":"HDT53346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" One of the kitchen cupboard doors has fallen off. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/22","activity_end":"2022-11-08 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64228","activity_notes":" One of the kitchen cupboard doors has fallen off. ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 14:16 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 12:39 (travis)<\/b>Cupboard door repair.<\/p>

11\/11\/2022 12:06 (sandra)<\/b>Can you book this one in for the 14th November 2022 please<\/p>

23\/11\/2022 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54850","activity_ticket_id":"52267","ticket_reference":"HDT53348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom is not working in the flat ","ticket_address_1":"Flat A","ticket_address_2":"23 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1350","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1350","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/11\/22","activity_end":"2022-11-08 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64229","activity_notes":"intercom is not working in the flat The tenant reported the Entryphone in their flat is not working. Would it be possible to book your team to look into it?","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2022 16:31 (System)<\/b>Ticket Created<\/p>

11\/11\/2022 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54851","activity_ticket_id":"52268","ticket_reference":"HDT53349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room lights not working ","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/22","activity_end":"2022-11-08 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64230","activity_notes":"living room lights not working access for Friday 11\/11 between 11 - 3pm","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 16:37 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 07:21 (alan)<\/b>Lights not working main room Replace dimmer module <\/p>

14\/11\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54852","activity_ticket_id":"52269","ticket_reference":"HDT53350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/22","activity_end":"2022-11-08 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64231","activity_notes":"heating not working tenant at home between 12 - 2pm Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 16:40 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 08:14 (michaelk)<\/b>Attended site to investigate heating. Found radiator valves stuck closed and the thermostat to the boiler was set too low. Adjusted all settings left fully operational. 2hrs labour 95<\/p>

10\/11\/2022 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54853","activity_ticket_id":"52235","ticket_reference":"HDT53316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/22","activity_end":"2022-11-09 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64232","activity_notes":"washing machine door wont open please collect keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2022 16:24 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 12:53 (travis)<\/b>Attended and found door handle loose and the emergency door release (underneath) broken.new door release mechanism required and repair of emergency release required,One for repair aid I think,Will send details via WhatsApp.<\/p>

09\/11\/2022 10:31 (travis)<\/b>Access for repair aid,Keys collected, access given, tenant now home,Keys returned to security office.<\/p>

11\/11\/2022 12:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54854","activity_ticket_id":"52270","ticket_reference":"HDT53351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 11a Gerrard Street ","cs_id":"1735","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1735","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/22","activity_end":"2022-11-09 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64233","activity_notes":"leak please confirm a time today. Please inform engineer to ring me and I shall attend with him. - lilian CAN YOU CALL LILIAN WHEN YOU ARE FREE ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2022 09:09 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 16:00 (roy)<\/b>Damp coming in through the wall but above floor level around 4 ft from floor.Doesn't appear to be from roof.Returned later to climb up scaffolding next door to access roof but roof seems ok all bar a little bit of pointing.But need to drop down z level next door where there is a belly in the brickwork and pointing suspect.Cherry picker has been requested by Lillian <\/p>

10\/11\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54855","activity_ticket_id":"52261","ticket_reference":"HDT53342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/22","activity_end":"2022-11-09 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64234","activity_notes":"list of works electric radiators larger room 2nd floor at 3 Rupert Court radiator not working. please check and rectify The radiator in the smaller room and the radiator in the larger room near the sink, dont have the option to manage the temperate, because the knob to turn is missing. please replace.","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:29 (sandra)<\/b>front door code 1963A<\/p>

08\/11\/2022 20:19 (michaelk)<\/b>Attended site to investigate radiators not working. The radiators are electric and require checking btcan electrian. 2hrs labour 95<\/p>

10\/11\/2022 11:41 (travis)<\/b>Attended and found old boxing in to be redundant after the plumbers have fitted a different type of hot water supply, disposed of old boxing, decoration is required.<\/p>

21\/12\/2022 06:00 (alan)<\/b>Look at rads in 2nd floor office and order replacement thermostats <\/p>

23\/01\/2023 16:24 (jane)<\/b>Radiator parts on order, expected into stock 27th January <\/p>

26\/01\/2023 13:00 (jane)<\/b>Attending Monday 30th afternoon to fit new heating elements <\/p>

14\/02\/2023 10:22 (sandra)<\/b>rescheduled for Tuesday <\/p>

14\/02\/2023 13:41 (alan)<\/b>Repair heater in 2nd floor offices <\/p>

14\/02\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54856","activity_ticket_id":"52261","ticket_reference":"HDT53342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/22","activity_end":"2022-11-09 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64235","activity_notes":"list of works office code to front door is 1963AIn the bathroom there is something boxed in next to the sink, but the box is coming away from the wall. needs refixing.","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:29 (sandra)<\/b>front door code 1963A<\/p>

08\/11\/2022 20:19 (michaelk)<\/b>Attended site to investigate radiators not working. The radiators are electric and require checking btcan electrian. 2hrs labour 95<\/p>

10\/11\/2022 11:41 (travis)<\/b>Attended and found old boxing in to be redundant after the plumbers have fitted a different type of hot water supply, disposed of old boxing, decoration is required.<\/p>

21\/12\/2022 06:00 (alan)<\/b>Look at rads in 2nd floor office and order replacement thermostats <\/p>

23\/01\/2023 16:24 (jane)<\/b>Radiator parts on order, expected into stock 27th January <\/p>

26\/01\/2023 13:00 (jane)<\/b>Attending Monday 30th afternoon to fit new heating elements <\/p>

14\/02\/2023 10:22 (sandra)<\/b>rescheduled for Tuesday <\/p>

14\/02\/2023 13:41 (alan)<\/b>Repair heater in 2nd floor offices <\/p>

14\/02\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54857","activity_ticket_id":"52221","ticket_reference":"HDT53302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15284 - Install winter lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"1821","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1821","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/22","activity_end":"2022-11-09 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64236","activity_notes":"Install winter lights collect today from central cross and meet alan thursday early morning ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2022 11:33 (travis)<\/b>Festive lights fitting.<\/p>

11\/11\/2022 10:59 (travis)<\/b>High level winter lights.<\/p>

11\/11\/2022 13:26 (jane)<\/b>Lamps x 40No on order <\/p>

14\/11\/2022 07:23 (alan)<\/b>Quoted works <\/p>

14\/11\/2022 07:23 (alan)<\/b>Quoted works <\/p>

09\/12\/2022 15:09 (alan)<\/b>Replace blown lamps <\/p>

09\/12\/2022 15:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54858","activity_ticket_id":"51958","ticket_reference":"HDT53039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/22","activity_end":"2022-11-09 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64237","activity_notes":"list of works keys for repairaid after 12 pm ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2022 11:12 (System)<\/b>Ticket Created<\/p>

07\/10\/2022 16:02 (roy)<\/b>Heating ok but tenants needed to understand systemOven ok Blind briloken and one slat missing Refixed door handleBroken sash cord. Secondary glazing needs removing and additional person as large window and overlooking busy street.Broken milk compartment <\/p>

12\/10\/2022 09:44 (roy)<\/b>Reattended site as heating not working but I found it working fine.Valves on rads was off<\/p>

13\/10\/2022 10:59 (sandra)<\/b>on Thursday, 13\/10, between 12pm and 6pm <\/p>

13\/10\/2022 14:14 (roy)<\/b>Returned to give access for Repair Aid.<\/p>

13\/10\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>

31\/10\/2022 12:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/11\/2022 11:03 (travis)<\/b>Access for repair aid <\/p>

11\/11\/2022 15:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54859","activity_ticket_id":"52265","ticket_reference":"HDT53346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" One of the kitchen cupboard doors has fallen off. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/11\/22","activity_end":"2022-11-09 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64238","activity_notes":" One of the kitchen cupboard doors has fallen off. tensioners gone in living room extreme right hand side ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2022 14:16 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 12:39 (travis)<\/b>Cupboard door repair.<\/p>

11\/11\/2022 12:06 (sandra)<\/b>Can you book this one in for the 14th November 2022 please<\/p>

23\/11\/2022 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54860","activity_ticket_id":"52271","ticket_reference":"HDT53352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle on main front door is hanging off","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"1163","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1163","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/22","activity_end":"2022-11-09 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64239","activity_notes":"handle on main front door is hanging off","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2022 09:47 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 10:17 (travis)<\/b>Main front door,pull handle repaired and fitted <\/p>

09\/11\/2022 10:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54861","activity_ticket_id":"52273","ticket_reference":"HDT53354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15294 - replacement power supply unit ","ticket_address_1":"Flat A","ticket_address_2":"23 Rathbone Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"2264","cs_address_2":"23 Rathbone Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2264","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"09\/11\/22","activity_end":"2022-11-09 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64240","activity_notes":"replacement power supply unit ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2022 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54862","activity_ticket_id":"52272","ticket_reference":"HDT53353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/22","activity_end":"2022-11-09 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64241","activity_notes":"new dimmers can be fitted with keys on Wednesday.","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2022 10:05 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 10:43 (sandra)<\/b>repairaid with tenant on Monday 10 - 2pm <\/p>

10\/11\/2022 20:34 (roy)<\/b>Ease and adjust handles, locksDishwasher leaking. New door seal requiredDimmer modules required.Lights do work<\/p>

23\/11\/2022 14:47 (jane)<\/b>Dispenser unblocked to washing machine <\/p>

30\/11\/2022 09:56 (sandra)<\/b>dimmer modules on order <\/p>

30\/11\/2022 14:08 (sandra)<\/b>emailed for 1st Dec <\/p>

30\/11\/2022 14:48 (sandra)<\/b>1st Dec - waiting on confirmation from tenant from Sal <\/p>

02\/12\/2022 13:06 (sandra)<\/b>tenant wouldnt let us attend. <\/p>

02\/12\/2022 13:08 (sandra)<\/b>went to the wrong apartment I have emailed to rebook <\/p>

07\/12\/2022 11:54 (sandra)<\/b>awaiting access from tenant <\/p>

15\/12\/2022 10:18 (roy)<\/b>Replaced 2 x dimmer modules.Inspected all bulbs to make sure correct bulbs used<\/p>

15\/12\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54863","activity_ticket_id":"52262","ticket_reference":"HDT53343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the fridge does not cool sufficiently, so the items within it expire very quickly","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/22","activity_end":"2022-11-14 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64242","activity_notes":"can you collect keys on 14th November between 10 - 2pm for repairaid to visits above can you take a look at the heating at the same time The tenant reported that the fridge does not cool sufficiently, so the items within it expire very quickly","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2022 10:47 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 10:33 (sandra)<\/b>At the moment we will be able to send an engineer out on Monday, 14\/11, between 10am and 2pm - please confirm at your earliest convenience, <\/p>

15\/11\/2022 16:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54864","activity_ticket_id":"52274","ticket_reference":"HDT53355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"turn the heating on in the office today ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/22","activity_end":"2022-11-09 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64243","activity_notes":"turn the heating on in the office today ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2022 12:11 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 15:50 (roy)<\/b>Turned on boiler in the basement.Had to be reset<\/p>

09\/11\/2022 15:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54865","activity_ticket_id":"52209","ticket_reference":"HDT53290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and tap leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/11\/22","activity_end":"2022-11-09 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64244","activity_notes":"boiler and tap leaking Your team attended to this flat a few weeks ago and replaced a part of the boiler. They have reported the following: - shower only lukewarm water - tap dripping - black mould in shower and at the bathroom windows Can you please check if this is because of the tenant's misuse of the bathroom?- fridge door section\/ blind is coming loose","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2022 16:44 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 11:44 (jane)<\/b>Access for today between 4pm and 4:45pm<\/p>

05\/11\/2022 15:45 (roy)<\/b>Looked at items but tenant going out so not allowed to stay.Varioys bits arranged for Monday at 3pm<\/p>

07\/11\/2022 16:16 (travis)<\/b>Replacement of mastic,cleaned off mould around glass cubes,fitted floor door stop,will return with metal cupboard strip in kitchen when plumber attends,New basin tap and outlet with pop up plug required (plumber)I have details of the tap ect,will send via WhatsApp.<\/p>

30\/11\/2022 09:50 (sandra)<\/b>small piece of metal needed for one of the cupboards. Travis to purchase and then it can be booked in <\/p>

15\/12\/2022 14:32 (sandra)<\/b>emailed to book Friday afternoon to fit piece of wood to kitchen cabinet <\/p>

16\/12\/2022 13:05 (travis)<\/b>Kitchen cupboard door, metal strip refixed.<\/p>

16\/12\/2022 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54866","activity_ticket_id":"52275","ticket_reference":"HDT53356","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Forth floor heating is not working. Radiators are not heating up ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street","cs_id":"1178","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"1178","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/22","activity_end":"2022-11-15 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64245","activity_notes":"15th Forth floor heating is not working. Radiators are not heating up Can you have someone look at the heating for the 4th floor as the radiators are not getting hot again this year.Please note we are usually in the office Tue and Wed each week.Can you also check the hot tap on the 5th floor kitchen ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2022 14:55 (System)<\/b>Ticket Created<\/p>

15\/11\/2022 19:35 (michaelk)<\/b>Attended site and vented 4th radiators and exercised all valves, attempting to shut down requested radiators. Note; the radaitor valves are very old which doesn't allow the office radiators to be controlled. 1hr labour 50<\/p>

16\/11\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2022 10:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/11\/2022 21:03 (michaelk)<\/b>Attended site to investigate 5th floor kitchen sink temperature. There was no hot water present at the kitchen tap however the heat source couldn't be located. It may be in the 4th floor domain but the office was closed to inspect. 1hr labour 50<\/p>

18\/11\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54867","activity_ticket_id":"52242","ticket_reference":"HDT53323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The door spring on the dishwasher is not holding ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street\/5B Rupert Court ","ticket_town":"LONDON","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/22","activity_end":"2022-11-11 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64246","activity_notes":"The door spring on the dishwasher is not holding WITH KEYS FOR REPAIRAID FOR FRIDAY 11TH 12 - 4PM ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2022 12:52 (System)<\/b>Ticket Created<\/p>

09\/11\/2022 15:35 (sandra)<\/b>Friday with keys 12 - 4pm <\/p>

11\/11\/2022 14:11 (travis)<\/b>Keys collected,Attended with repairaid,found tenant to be home,Returned keys.<\/p>

15\/11\/2022 12:27 (sandra)<\/b>(Ticket Closed)<\/p>

23\/11\/2022 14:49 (jane)<\/b>Door repair kit replaced <\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54868","activity_ticket_id":"49467","ticket_reference":"HDT50548","ticket_client":"2108","client_name":"Forty Group","ticket_title":"meter trace ","ticket_address_1":"96-118 Wilton Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1V 1DT","cs_address_1":"96-118 Wilton Road","cs_id":"999","cs_address_2":"","cs_town":"London","cs_postcode":"SW1V 1DT","ticket_client_site":"999","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/22","activity_end":"2022-11-09 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64247","activity_notes":"THIS IS BACK AND THEY WANT IS DONE W\/C 21ST. CAN YOU GIVE ME A DATEmeter trace Further to the below, please see the attached email. My clients tenant Grainger, is being charged a % of electricity consumption for a sub meter. This sub meter I understand is coming off the meter referred to in the email below, Meter number K14TB01093. There are various sub meters connected to the main meter, and it is the sub meters referenced on rows 52 and 53 on the attached spreadsheet that we would like a trace on. There are listed as being:Plant IDMeter eMIG IDMeter DescriptionNETH:00003COM:00028CombinedNETH:00003COM:00041CombinedWe need to understand what the above 2 meters are supplying. Are you able to provide a quote on this as soon as possible please.","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2021 10:36 (System)<\/b>Ticket Created<\/p>

05\/01\/2022 10:08 (sandra)<\/b>emailed for access 12th Jan. <\/p>

14\/03\/2022 12:25 (sandra)<\/b>still waiting for everyone to arrange access. <\/p>

22\/04\/2022 09:30 (sandra)<\/b>(Ticket Closed)<\/p>

09\/11\/2022 16:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2022 11:18 (sandra)<\/b>(Placed On Hold) gave Anwar information and waiting for him to come back to us <\/p>

20\/12\/2022 12:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/21","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54869","activity_ticket_id":"52276","ticket_reference":"HDT53357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"towel rail not working in the bathroom and hot water issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1744","cs_address_2":"25 Garrick St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1744","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/22","activity_end":"2022-11-09 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64248","activity_notes":"towel rail not working in the bathroom can you get Lee to go to this one tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2022 16:43 (System)<\/b>Ticket Created<\/p>

11\/11\/2022 06:43 (michaelk)<\/b>Attended callout to towel rail fault at the correct time but was unable to get access through the tenant. 1hr labour 50.<\/p>

14\/11\/2022 08:37 (michaelk)<\/b>Attended site to investigate hot water and towel rail problems. Found unvented cylinders controller had been turned off, reinstated and tested elements. Investigated towel rail element which requires replacement. Have orderd replacement. 2hrs labour 95<\/p>

16\/11\/2022 15:50 (sandra)<\/b>asked to book for Thursday 17th <\/p>

17\/11\/2022 21:12 (michaelk)<\/b>Attended site to replace the towel rail element in the ensuite bathroom. Completed work and left in full working order. 2hrs labour plus parts, total 124.98 ex vat.<\/p>

18\/11\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54870","activity_ticket_id":"52277","ticket_reference":"HDT53358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional works for water heaters ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/22","activity_end":"2022-11-10 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64249","activity_notes":"Additional works for water heaters ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 09:43 (sandra)<\/b>alan to look at electrics as they are not fit for purpose <\/p>

11\/11\/2022 06:56 (michaelk)<\/b>Attended site to remove basin in washroom and relocate from beneath the window. Modified waste and pipework to facilitate the new location. 3hrs labour plus parts. 240.<\/p>

14\/11\/2022 08:32 (michaelk)<\/b>Attended site to re-wire both water heaters to newly installed locations. 3hrs labour plus materials, total 187 ex vat.<\/p>

14\/11\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2022 10:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54871","activity_ticket_id":"52277","ticket_reference":"HDT53358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional works for water heaters ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/22","activity_end":"2022-11-10 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64250","activity_notes":"Additional works for water heaters ","activity_timesheet":null,"ticket_notes_combined":"

10\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 09:43 (sandra)<\/b>alan to look at electrics as they are not fit for purpose <\/p>

11\/11\/2022 06:56 (michaelk)<\/b>Attended site to remove basin in washroom and relocate from beneath the window. Modified waste and pipework to facilitate the new location. 3hrs labour plus parts. 240.<\/p>

14\/11\/2022 08:32 (michaelk)<\/b>Attended site to re-wire both water heaters to newly installed locations. 3hrs labour plus materials, total 187 ex vat.<\/p>

14\/11\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2022 10:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54872","activity_ticket_id":"52171","ticket_reference":"HDT53252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works tenant moves out on the 4th and new tenant in on 8th ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/22","activity_end":"2022-11-14 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64251","activity_notes":" Alan to check on the bathroom fan and the dimmer switches.","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2022 16:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2022 09:37 (sandra)<\/b>booked for redecs on Monday 7th <\/p>

03\/11\/2022 07:13 (michaelk)<\/b>Attended site to carry out additional repairs to flat. Removed the toilet seat and re-fixed, cleared shower waste and pipework to allow shower to drain properly. Investigated water heater fault and found a burnt out junction box located behind the water heater. A replacement fused spur was collected from suppliers and installed, replacing all burnt components. 3hrs labour plus parts 148.50 ex vat.<\/p>

05\/11\/2022 13:49 (roy)<\/b>Replaced lamps as required but it may need a new module<\/p>

07\/11\/2022 06:42 (alan)<\/b>Spoken with Office on Friday and job was going to be given to Roy <\/p>

07\/11\/2022 13:20 (sandra)<\/b>Have replaced bulbs as requested but reason why it flickers is because 9 bulbs and half LED and half normal.Dimmer module is not compatible with both If when using dimmer you turn it back slightly ( not full on) then it works fine<\/p>

15\/11\/2022 15:10 (alan)<\/b>Replace lamps in main room to make sure that all LEDs are dimmable Replace faulty dimmer module in main roomCheck extractor fan in bathroom and you ensure its all working correctly<\/p>

23\/11\/2022 15:00 (travis)<\/b>Found rear window sill to be sound, applied frame sealant between sill and window.<\/p>

30\/11\/2022 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54873","activity_ticket_id":"52272","ticket_reference":"HDT53353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/11\/22","activity_end":"2022-11-10 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64252","activity_notes":"list of works 1.washing machine. It is currently leaking when being used;2.The light switch up stairs located behind the fire door. The dimmer switch does not work and two of the four light switches do not turn on the lights any more; and 3.The lock on the front door.","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2022 10:05 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 10:43 (sandra)<\/b>repairaid with tenant on Monday 10 - 2pm <\/p>

10\/11\/2022 20:34 (roy)<\/b>Ease and adjust handles, locksDishwasher leaking. New door seal requiredDimmer modules required.Lights do work<\/p>

23\/11\/2022 14:47 (jane)<\/b>Dispenser unblocked to washing machine <\/p>

30\/11\/2022 09:56 (sandra)<\/b>dimmer modules on order <\/p>

30\/11\/2022 14:08 (sandra)<\/b>emailed for 1st Dec <\/p>

30\/11\/2022 14:48 (sandra)<\/b>1st Dec - waiting on confirmation from tenant from Sal <\/p>

02\/12\/2022 13:06 (sandra)<\/b>tenant wouldnt let us attend. <\/p>

02\/12\/2022 13:08 (sandra)<\/b>went to the wrong apartment I have emailed to rebook <\/p>

07\/12\/2022 11:54 (sandra)<\/b>awaiting access from tenant <\/p>

15\/12\/2022 10:18 (roy)<\/b>Replaced 2 x dimmer modules.Inspected all bulbs to make sure correct bulbs used<\/p>

15\/12\/2022 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54874","activity_ticket_id":"52278","ticket_reference":"HDT53359","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Lights not working in boardroom 2 and 2 lights not working in model shop ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/22","activity_end":"2022-11-10 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64253","activity_notes":"Lights not working in boardroom 2 and 2 lights not working in model shop ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2022 10:47 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 07:25 (alan)<\/b>Replace blown lamps in BR2 and basement workshop <\/p>

14\/11\/2022 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54875","activity_ticket_id":"52076","ticket_reference":"HDT53157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/22","activity_end":"2022-11-10 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64254","activity_notes":"Redecoration works following leak new access panel to the toilet system needed ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2022 09:01 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:47 (jane)<\/b>Requested access for Monday 31st October <\/p>

10\/11\/2022 11:03 (sandra)<\/b>access panel needs to be replaced <\/p>

11\/11\/2022 06:41 (michaelk)<\/b>Attended site to investigate boiler fault. Stripped down boiler and investigated flashing lights on front panel, which was confirmed as the pcb. Tested passed the pcb and found that the burner fan was also seized. Control panel also requires plastic sections which have broken when stripping. Quoted office for replacement parts.<\/p>

11\/11\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54876","activity_ticket_id":"52279","ticket_reference":"HDT53360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issues ","ticket_address_1":"Flat 1.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/22","activity_end":"2022-11-10 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64255","activity_notes":"electrical issues for today tenant home after 2pm ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2022 11:27 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 14:11 (alan)<\/b>Repair damaged cable in socket Test and leave power working <\/p>

11\/11\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54877","activity_ticket_id":"52076","ticket_reference":"HDT53157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/22","activity_end":"2022-11-10 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64256","activity_notes":"#boiler does not seem to be working properly - the heating is not working anywhere in the flat, the water does not seem to last hot. have looked at the boiler all lights are flashing have tried to reset it and turn off but still not working.- collect management keys and knock on the door before entering the flat.smoke detectors also need replacing ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2022 09:01 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:47 (jane)<\/b>Requested access for Monday 31st October <\/p>

10\/11\/2022 11:03 (sandra)<\/b>access panel needs to be replaced <\/p>

11\/11\/2022 06:41 (michaelk)<\/b>Attended site to investigate boiler fault. Stripped down boiler and investigated flashing lights on front panel, which was confirmed as the pcb. Tested passed the pcb and found that the burner fan was also seized. Control panel also requires plastic sections which have broken when stripping. Quoted office for replacement parts.<\/p>

11\/11\/2022 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54878","activity_ticket_id":"52280","ticket_reference":"HDT53361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the hot water, the boiler temperature is set so low the water is only lukewarm","ticket_address_1":"Flat 4","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/22","activity_end":"2022-11-10 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64257","activity_notes":"the hot water, the boiler temperature is set so low the water is only lukewarmcollect keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2022 14:56 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 08:35 (michaelk)<\/b>Attended site to investigate electric boiler failure. Re-pressurised heating and investigated all exposed pipework for leaks, none found. Allowed the boiler to reach full working temperature and tested all outlets for hot water. Tested heating also and left in full working order. 2hrs labour 95<\/p>

15\/11\/2022 08:22 (michaelk)<\/b>Attended site to investigate hot water. Found the boiler up to temperature and in full working order. Investigated flow rate which is possibly too high causing the boiler regeneration to be slow. I have restricted the incoming main to allow the boiler on regeneration to be kept around 55c. 2hrs labour 95<\/p>

15\/11\/2022 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54879","activity_ticket_id":"52281","ticket_reference":"HDT53362","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leaking water tank ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/11\/22","activity_end":"2022-11-11 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64258","activity_notes":"Leaking water tank ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 09:50 (System)<\/b>Ticket Created<\/p>

11\/11\/2022 10:31 (jane)<\/b>Phase Technology engineer attending on Wednesday mid-morning <\/p>

16\/11\/2022 09:17 (jane)<\/b>Engineer attending may have covid, been postponed, waiting on another date from them <\/p>

23\/11\/2022 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54880","activity_ticket_id":"51847","ticket_reference":"HDT52928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/11\/22","activity_end":"2022-11-11 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64259","activity_notes":"list of works - the light system is still breaking down (light switches stop working quite often) - some lightbulbs need to be replaced - the washing machine likely needs to be replaced as its completely stopped working- the shower head has detached and likely needs to be replaced \/ repairedExtractor not working Kickplate to kitchen needs repairing ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2022 10:33 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 20:45 (michaelk)<\/b>Attended site to investigate various faults in flat. The shower handset rail is faulty and requires replacement along with the shower head. I have collected the washer\/dryer information to be passed to the office.2hrs labour 95<\/p>

29\/09\/2022 09:40 (sandra)<\/b>quote required<\/p>

11\/11\/2022 12:16 (sandra)<\/b>emailed for appointment with RAKO<\/p>

14\/11\/2022 09:09 (sandra)<\/b>RAKO can attend on 24th November AM <\/p>

14\/11\/2022 09:53 (sandra)<\/b>Good to speak to you just now, I have booked a visit to Flat 4 Townhouse 38 Tavistock Street for 24\/11\/22. The engineer will aim to get to site between 9 - 10 am.I have attached our service terms and conditionsPlease let me know if you have any questionsJob reference - ER01893<\/p>

24\/11\/2022 10:33 (sandra)<\/b>RAko attended but tenant would not give access to all rooms.needs to be rescheduled when Salvatore is back <\/p>

24\/11\/2022 14:17 (roy)<\/b>Refixed plinth but has missing brackets. Someone had screwed from downwards into it and had come away.Refixed but could do with proper brackets <\/p>

14\/12\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54881","activity_ticket_id":"52283","ticket_reference":"HDT53364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"jet wash not working ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/11\/22","activity_end":"2022-11-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64260","activity_notes":"jet wash not working ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 12:30 (System)<\/b>Ticket Created<\/p>

11\/11\/2022 12:41 (sandra)<\/b>asked to attend on Monday <\/p>

23\/11\/2022 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54882","activity_ticket_id":"52284","ticket_reference":"HDT53365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/22","activity_end":"2022-11-11 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64261","activity_notes":", can you please arrange for Dean to check on the flaky paint on Monday - 14th.If it's dry, please arrange to redecorate.The tenant is in for access. ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 12:48 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54883","activity_ticket_id":"52282","ticket_reference":"HDT53363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ceiling light in shower room next to the kitchen is flickering on and off. ","ticket_address_1":"2nd Floor ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"2181","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2181","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/22","activity_end":"2022-11-11 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64262","activity_notes":"PLEASE COLLECT KEYS FOR ACCESS have you got time to look at this one today they are chasing Ive changed the bulb twice in the past week and Ive also changed the starter 3 times this month. The light fitting needs replacement. Please can you send someone to take a look at it.","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2022 11:44 (System)<\/b>Ticket Created<\/p>

16\/11\/2022 12:31 (alan)<\/b>Replace faulty light fitting in shower room next to kitchen<\/p>

16\/11\/2022 12:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54884","activity_ticket_id":"52285","ticket_reference":"HDT53366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15299 - Replacement door lock and door handle ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/11\/22","activity_end":"2022-11-11 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64263","activity_notes":"Replacement door lock and door handle for washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 15:05 (sandra)<\/b>on order 11\/11 <\/p>

18\/11\/2022 09:16 (roy)<\/b>With Repair Aid<\/p>

18\/11\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54885","activity_ticket_id":"52286","ticket_reference":"HDT53367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate door frame on Monday ready for painting on Tuesday","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/22","activity_end":"2022-11-11 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64264","activity_notes":"reinstate door frame on Monday ready for painting on TuesdayPlease collect keys from the security office. I am on annual leave but please inform Travis to ring me if any issues.Hi Shaun, please prepare keys for Travis to collect on Monday.116 B125 Wardour StStudio B114 B125 Wardour StFront Door- Roof Code 2525","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 14:20 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 14:08 (travis)<\/b>Door frame works.<\/p>

30\/11\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54886","activity_ticket_id":"52287","ticket_reference":"HDT53368","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15287 - Replacement Glass ","ticket_address_1":"1a","ticket_address_2":"4 Arne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"1a","cs_id":"2249","cs_address_2":"4 Arne Street ","cs_town":"London ","cs_postcode":"WC2E 9FE","ticket_client_site":"2249","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"11\/11\/22","activity_end":"2022-11-11 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64265","activity_notes":"Replacement Glass ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 14:57 (sandra)<\/b>on order <\/p>

29\/11\/2022 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54887","activity_ticket_id":"52288","ticket_reference":"HDT53369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15297 - Revised decorating quote for all making good to both bathrooms","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2A Gerrard Place ","cs_id":"1871","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1871","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/22","activity_end":"2022-11-24 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64266","activity_notes":"Revised decorating quote for all making good to both bathroomslet me know when you can go 23rd - 24th ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54888","activity_ticket_id":"52286","ticket_reference":"HDT53367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate door frame on Monday ready for painting on Tuesday","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/22","activity_end":"2022-11-11 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64267","activity_notes":"FRAME DONE NOW reinstate door frame on Monday ready for painting on TuesdayPlease collect keys from the security office. I am on annual leave but please inform Travis to ring me if any issues.Hi Shaun, please prepare keys for Travis to collect on Monday.116 B125 Wardour StStudio B114 B125 Wardour StFront Door- Roof Code 2525","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 14:20 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 14:08 (travis)<\/b>Door frame works.<\/p>

30\/11\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54889","activity_ticket_id":"52289","ticket_reference":"HDT53370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14952 - Full redecoration of common parts ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/22","activity_end":"2022-11-11 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64268","activity_notes":"Full redecoration of common parts ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 10:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54890","activity_ticket_id":"52290","ticket_reference":"HDT53371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14953 - Full redecoration of common parts ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/11\/22","activity_end":"2022-11-11 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64269","activity_notes":"Full redecoration of common parts ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2022 09:11 (sandra)<\/b>scheduled for 6\/12\/<\/p>

07\/12\/2022 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54891","activity_ticket_id":"52291","ticket_reference":"HDT53372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/14954 - Full redecoration of common parts ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Newman Street ","cs_id":"1275","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1275","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/01\/23","activity_end":"2023-01-03 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64270","activity_notes":"Full redecoration of common parts ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2022 11:26 (sandra)<\/b>Booked for Thursday\/Friday 8th\/9th <\/p>

19\/12\/2022 09:37 (sandra)<\/b>3rd January at 7.30<\/p>

06\/01\/2023 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54892","activity_ticket_id":"52292","ticket_reference":"HDT53373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15277 - Replacement light switches","ticket_address_1":"4th Floor Office ","ticket_address_2":"21-22 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"2252","cs_address_2":"21-22 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LE","ticket_client_site":"2252","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/22","activity_end":"2022-11-11 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64271","activity_notes":"Replacement light switches","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 05:54 (alan)<\/b>Quoted works <\/p>

22\/11\/2022 19:53 (alan)<\/b>Quoted works <\/p>

23\/11\/2022 10:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54893","activity_ticket_id":"52293","ticket_reference":"HDT53374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak in common parts ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/22","activity_end":"2022-11-14 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64272","activity_notes":"emergency call out - leak in common parts ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2022 09:31 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54894","activity_ticket_id":"52294","ticket_reference":"HDT53375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2LT","cs_address_1":"Flat 3","cs_id":"2265","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"2265","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/22","activity_end":"2022-11-14 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64273","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2022 09:39 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54895","activity_ticket_id":"52295","ticket_reference":"HDT53376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water","ticket_address_1":"Flat 4 ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2266","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/22","activity_end":"2022-11-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64274","activity_notes":"no hot watertenant home for access - take keys as its one of Gregs","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2022 10:00 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 11:08 (sandra)<\/b>(Ticket Closed)<\/p>

15\/11\/2022 19:45 (michaelk)<\/b>Attended site to investigate hot water fault. I have switched off economy to run on a pre-heat which may have been the cause of the fault. Left in full working order, 2hrs labour 95<\/p>

23\/11\/2022 16:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/11\/2022 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54896","activity_ticket_id":"52280","ticket_reference":"HDT53361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the hot water, the boiler temperature is set so low the water is only lukewarm","ticket_address_1":"Flat 4","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/22","activity_end":"2022-11-14 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64275","activity_notes":"no hot water again on Sunday. can you return today with keys for access to investigate ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2022 14:56 (System)<\/b>Ticket Created<\/p>

14\/11\/2022 08:35 (michaelk)<\/b>Attended site to investigate electric boiler failure. Re-pressurised heating and investigated all exposed pipework for leaks, none found. Allowed the boiler to reach full working temperature and tested all outlets for hot water. Tested heating also and left in full working order. 2hrs labour 95<\/p>

15\/11\/2022 08:22 (michaelk)<\/b>Attended site to investigate hot water. Found the boiler up to temperature and in full working order. Investigated flow rate which is possibly too high causing the boiler regeneration to be slow. I have restricted the incoming main to allow the boiler on regeneration to be kept around 55c. 2hrs labour 95<\/p>

15\/11\/2022 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54897","activity_ticket_id":"52296","ticket_reference":"HDT53377","ticket_client":"2143","client_name":"Kent Wong","ticket_title":"burning smell coming from light switches ","ticket_address_1":"2nd Floor","ticket_address_2":"Astoria House, 62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LT","cs_address_1":"2nd Floor","cs_id":"2269","cs_address_2":"Astoria House, 62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LT","ticket_client_site":"2269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/22","activity_end":"2022-11-14 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64276","activity_notes":"burning smell coming from light switches There is burning smell from one of our offices main light switches and 1\/3 of our ceiling lights are not working.I have took out the switch cover and found that one switchs wire has burnt and broken. 2 images are attached herewith for your electricians reference.","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2022 15:15 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 12:54 (alan)<\/b>Disconnected damaged switch and connected circuit onto another circuit <\/p>

18\/11\/2022 15:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54898","activity_ticket_id":"52297","ticket_reference":"HDT53378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 doors need repairing ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/22","activity_end":"2022-11-15 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64277","activity_notes":"2 doors need repairing ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 09:16 (System)<\/b>Ticket Created<\/p>

15\/11\/2022 14:52 (roy)<\/b>Just need 1 x door as the 2nd door is ok and Greg is to replace the latch2 x combination padlocks fitted to front door.Code 7776<\/p>

15\/11\/2022 15:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54899","activity_ticket_id":"52298","ticket_reference":"HDT53379","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/22","activity_end":"2022-11-15 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64278","activity_notes":"leak from broken pipe ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 09:18 (System)<\/b>Ticket Created<\/p>

15\/11\/2022 19:52 (michaelk)<\/b>Attended site to investigate water leak in tank room. The water treatment contractors were dealing with the pipework, however we did go into flats 5 and 6 to inspect. 1hr labour 50<\/p>

16\/11\/2022 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54900","activity_ticket_id":"52286","ticket_reference":"HDT53367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate door frame on Monday ready for painting on Tuesday","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/22","activity_end":"2022-11-21 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64279","activity_notes":"FOR MONDAY 21ST - TENANT MOVES IN 25TH Please collect keys from the security office. I am on annual leave but please inform Travis to ring me if any issues.Hi Shaun, please prepare keys for Travis to collect on Monday.116 B125 Wardour StStudio B114 B125 Wardour StFront Door- Roof Code 2525","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2022 14:20 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 14:08 (travis)<\/b>Door frame works.<\/p>

30\/11\/2022 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54901","activity_ticket_id":"52299","ticket_reference":"HDT53380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The main entrance door will not open. Caller has entered code correctly, and the panel light goes green, but the door does not unlock.","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"15\/11\/22","activity_end":"2022-11-15 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64280","activity_notes":"The main entrance door will not open. Caller has entered code correctly, and the panel light goes green, but the door does not unlock.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2022 09:54 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54902","activity_ticket_id":"52300","ticket_reference":"HDT53381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/22","activity_end":"2022-11-15 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64281","activity_notes":"no hot water please use keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 11:51 (System)<\/b>Ticket Created<\/p>

15\/11\/2022 19:47 (michaelk)<\/b>Attended site to investigate hot water fault. Waited to gain access to the front door but was unable to get access to the locked bedroom. Greg has asked us to return at 9am tomorrow. 1hr labour 50.<\/p>

17\/11\/2022 11:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54903","activity_ticket_id":"52301","ticket_reference":"HDT53382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Strip at side of window has come off ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/22","activity_end":"2022-11-16 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64282","activity_notes":"Strip at side of window has come off BOOKED FOR WEDNESDAY AT 2.30 WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 12:04 (System)<\/b>Ticket Created<\/p>

16\/11\/2022 15:48 (sandra)<\/b>put draught excluder back temporarily and will order new <\/p>

18\/11\/2022 12:51 (alan)<\/b>Look at draft excluder strip broke off of windowOrder replacement<\/p>

28\/11\/2022 04:59 (alan)<\/b>Return to site and install new draft excluder strip to windows in bedrooms<\/p>

28\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54904","activity_ticket_id":"52302","ticket_reference":"HDT53383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64283","activity_notes":"Gas compliance testing without PAT14th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:23 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 13:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/12\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54905","activity_ticket_id":"52303","ticket_reference":"HDT53384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64284","activity_notes":"Gas compliance testing without PAT14th December ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2022 15:24 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 16:57 (sandra)<\/b>attended but police have been and there is blood inside so cert is on hold <\/p>

14\/12\/2022 16:57 (sandra)<\/b>(Placed On Hold) needs deep clean <\/p>

05\/01\/2023 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54906","activity_ticket_id":"52305","ticket_reference":"HDT53386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64285","activity_notes":"Gas compliance testing without PAT14th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:27 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 13:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/12\/2022 13:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/12\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54907","activity_ticket_id":"52306","ticket_reference":"HDT53387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1737","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1737","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/22","activity_end":"2022-12-15 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64286","activity_notes":"Gas compliance testing without PAT15th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:29 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 20:19 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54908","activity_ticket_id":"52307","ticket_reference":"HDT53388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1A, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/22","activity_end":"2022-12-15 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64287","activity_notes":"Gas compliance testing without PAT15th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:35 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 20:19 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54909","activity_ticket_id":"52308","ticket_reference":"HDT53389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/22","activity_end":"2022-12-15 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64288","activity_notes":"Gas compliance testing without PAT15th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:37 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 14:18 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 20:18 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54910","activity_ticket_id":"52309","ticket_reference":"HDT53390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/22","activity_end":"2022-12-16 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64289","activity_notes":"Gas compliance testing without PAT16th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:39 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2022 08:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54911","activity_ticket_id":"52310","ticket_reference":"HDT53391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"1407","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1407","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/22","activity_end":"2022-12-16 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64290","activity_notes":"Gas compliance testing without PAT16th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:41 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2022 08:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54912","activity_ticket_id":"52311","ticket_reference":"HDT53392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1781","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1781","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/22","activity_end":"2022-12-16 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64291","activity_notes":"Gas compliance testing without PAT16th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:42 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2022 08:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54913","activity_ticket_id":"52312","ticket_reference":"HDT53393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2a","cs_id":"1782","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1782","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64292","activity_notes":"Gas compliance testing without PAT19th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:49 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2022 08:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54914","activity_ticket_id":"52313","ticket_reference":"HDT53394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64293","activity_notes":"Gas compliance testing without PAT19th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:50 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2022 08:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54915","activity_ticket_id":"52314","ticket_reference":"HDT53395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 7","ticket_address_2":"Coopers House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64294","activity_notes":"Gas compliance testing without PAT19th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:54 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2022 08:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54916","activity_ticket_id":"52315","ticket_reference":"HDT53396","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"for Camlar to attend, ASAP, we have no light outside the forecourt of 6-7 Mercer walk southeast bloc, it\u00e2\u20ac\u2122s the same lights that went last time, this is urgent as it a fire escape","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/11\/22","activity_end":"2022-11-16 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64295","activity_notes":"for Camlar to attend, ASAP, we have no light outside the forecourt of 6-7 Mercer walk southeast bloc, its the same lights that went last time, this is urgent as it a fire escape","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

16\/11\/2022 14:36 (jane)<\/b>Attending tomorrow or Friday <\/p>

30\/11\/2022 10:05 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 13:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2022 13:57 (jane)<\/b>(Ticket Closed)<\/p>

06\/01\/2023 09:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/01\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54917","activity_ticket_id":"52317","ticket_reference":"HDT53398","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out works to water tank over 12 months as to email - plus second water tank ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/11\/22","activity_end":"2022-11-16 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64296","activity_notes":"To carry out works to water tank over 12 months as to email - plus second water tank second water tank in the loft on the office side of the building, can we arrange to have this cleaned and sampled ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2022 09:56 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 10:15 (jane)<\/b>Attending on 14th December <\/p>

14\/12\/2022 09:18 (jane)<\/b>Water tank engineer sick, waiting on another date <\/p>

16\/12\/2022 14:15 (jane)<\/b>Requested access for 11th January 2023<\/p>

16\/12\/2022 15:52 (jane)<\/b>Confirmed for Monday 11th after 9:30am <\/p>

22\/12\/2022 10:45 (jane)<\/b>Programmed in for 11th January from 9.30am<\/p>

13\/01\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>

20\/01\/2023 09:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/01\/2023 09:22 (jane)<\/b>Awaiting a date from Phase Technology Can you pick this up with Phase please, when they were there last week, they refused to test the tank on the lower roof despite there being a latchway system in place.Eiger have offered them training so we can overcome this.The also need to test the 2nd Tank above the offices.<\/p>

24\/01\/2023 09:19 (jane)<\/b>Chased Phase Technology this morning for a date <\/p>

24\/01\/2023 13:26 (jane)<\/b>Note from Phase Technology Thank you for your email which is being dealt with by Jobey Walker as it is Health and Safety related as currently none of our engineers are trained on using this sites unique fall prevention system Jobey is looking at what costs are involved with getting some of our staff trained up to use this system, he will be in touch with you directly. <\/p>

08\/02\/2023 11:01 (jane)<\/b>Chased Phase Technology - to see if staff have been trained up on the unique fall prevention system <\/p>

08\/02\/2023 11:25 (sandra)<\/b>The inside tank is complete. the outside tank has not been done due to training issues. the company have to pay 1000 to carry out the training before attending, so have emailed James on how to proceed. <\/p>

09\/02\/2023 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54918","activity_ticket_id":"52275","ticket_reference":"HDT53356","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Forth floor heating is not working. Radiators are not heating up ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street","cs_id":"1178","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"1178","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/22","activity_end":"2022-11-16 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64297","activity_notes":"hot water tap not working on 5th floor ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2022 14:55 (System)<\/b>Ticket Created<\/p>

15\/11\/2022 19:35 (michaelk)<\/b>Attended site and vented 4th radiators and exercised all valves, attempting to shut down requested radiators. Note; the radaitor valves are very old which doesn't allow the office radiators to be controlled. 1hr labour 50<\/p>

16\/11\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2022 10:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/11\/2022 21:03 (michaelk)<\/b>Attended site to investigate 5th floor kitchen sink temperature. There was no hot water present at the kitchen tap however the heat source couldn't be located. It may be in the 4th floor domain but the office was closed to inspect. 1hr labour 50<\/p>

18\/11\/2022 09:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54919","activity_ticket_id":"52277","ticket_reference":"HDT53358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional works for water heaters ","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/22","activity_end":"2022-11-16 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64298","activity_notes":"water heaters not working ","activity_timesheet":null,"ticket_notes_combined":"

10\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 09:43 (sandra)<\/b>alan to look at electrics as they are not fit for purpose <\/p>

11\/11\/2022 06:56 (michaelk)<\/b>Attended site to remove basin in washroom and relocate from beneath the window. Modified waste and pipework to facilitate the new location. 3hrs labour plus parts. 240.<\/p>

14\/11\/2022 08:32 (michaelk)<\/b>Attended site to re-wire both water heaters to newly installed locations. 3hrs labour plus materials, total 187 ex vat.<\/p>

14\/11\/2022 10:57 (sandra)<\/b>(Ticket Closed)<\/p>

16\/11\/2022 10:15 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/11\/2022 09:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54920","activity_ticket_id":"52318","ticket_reference":"HDT53399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/22","activity_end":"2022-11-16 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64299","activity_notes":"boiler not working keys ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2022 10:51 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54921","activity_ticket_id":"52259","ticket_reference":"HDT53340","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"further investigation into leak ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/22","activity_end":"2022-11-16 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64300","activity_notes":"further investigation into leak ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 09:08 (System)<\/b>Ticket Created<\/p>

10\/11\/2022 20:36 (roy)<\/b>Returned with Lee to expose pump.Looks like pump leaking, shut down pump.Return tomorrow to check and if ok will temp board up hole downstairs <\/p>

11\/11\/2022 07:47 (michaelk)<\/b>Attended site to investigate water leak in bathroom\/sitting room. Opened up seals where possible and cut out mastik joints in the hope of locating any leaks. At this stage roy also attended site to help, we did locate a shower pump that had evidence of a water leak. We have isolated the pump and site is going to monitor the situation and report back. 3hrs labour 140.<\/p>

15\/11\/2022 07:23 (roy)<\/b>Returned but unfortunately still leaking. Was convinced we had found the problem.Need access again into flat 9 to see why still leaking. Possible valve not still off properly but can't rule out opening up works.Need early access to start opening up<\/p>

17\/11\/2022 08:42 (roy)<\/b>Returned to investigate leak.Confirmed shower pump leaking but shut off valves faulty allowing leak to continue. Found other valves znd shut down and removed pump and capped off pipes.<\/p>

17\/11\/2022 08:48 (roy)<\/b>Returned and checked leak.Definitely stopped.NTR at 4.30 to make safe ceiling in flat 7<\/p>

18\/11\/2022 09:19 (roy)<\/b>Board over large holes.Clear up and set up de hum (not ours)Need quote for decoration <\/p>

18\/11\/2022 09:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54922","activity_ticket_id":"52319","ticket_reference":"HDT53400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15301 - Replacement tap (Revised)","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/22","activity_end":"2022-12-20 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64301","activity_notes":"Replacement tap (Revised)Going with the hudson - cheaper option TUESDAY AT 2PM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 09:33 (sandra)<\/b>on order <\/p>

19\/12\/2022 09:24 (sandra)<\/b>emailed for access Tuesday 20th <\/p>

03\/01\/2023 07:16 (michaelk)<\/b>Attended site to replace 3 hole basin tap as quoted. The tap was completed, however a damaged waste pipe was identified when testing. We tried to carry out a temporary repair but was unsuccessful. The waste requires changing and the basin has been isolated for safety reasons, Roy has been informed whilst the office is closed.<\/p>

04\/01\/2023 10:38 (roy)<\/b>Kitchen tap leaking.Repkaced 'O' rings and it is a lot better but tap should be replaced.Keenan to quote, he has details<\/p>

04\/01\/2023 11:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54923","activity_ticket_id":"52316","ticket_reference":"HDT53397","ticket_client":"2141","client_name":"Enecto ","ticket_title":"list of works ","ticket_address_1":"47 Museum Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1A 1LY","cs_address_1":"47 Museum Street ","cs_id":"2270","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1A 1LY","ticket_client_site":"2270","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/11\/22","activity_end":"2022-11-16 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64302","activity_notes":"Install handrail and paint white - like for like image attached of other hand rail Boxing in to be removed and change to fire rates wood and access panel x2 Install load barring mesh on sky light ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2022 09:34 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 11:03 (travis)<\/b>Attended and made a list of materials needed to complete job.Returned keys.<\/p>

30\/11\/2022 09:51 (sandra)<\/b>waiting on handrail. Wants to do both Museum street jobs together<\/p>

16\/12\/2022 11:06 (sandra)<\/b>booked for Wednesday 21st <\/p>

16\/12\/2022 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54924","activity_ticket_id":"52304","ticket_reference":"HDT53385","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64303","activity_notes":"Gas compliance testing without PAT14th December ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2022 15:25 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 13:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/12\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54925","activity_ticket_id":"52322","ticket_reference":"HDT53403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"office heating not working ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/22","activity_end":"2022-11-16 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64304","activity_notes":"office heating not working ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2022 14:35 (System)<\/b>Ticket Created<\/p>

17\/11\/2022 21:07 (michaelk)<\/b>Attended site to investigate heating fault to offices. The building optimiser settings had to be reprogrammed along with time and date settings. Checked switching times and setpoints leaving in full working order. 2hrs labour 95<\/p>

18\/11\/2022 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54926","activity_ticket_id":"52323","ticket_reference":"HDT53404","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"investigate roof leak ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/11\/22","activity_end":"2022-11-16 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64305","activity_notes":"investigate roof leak Randall said you can go to this one See him first and you dont need RAMS ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2022 15:58 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 09:53 (sandra)<\/b>attended today but no RAMS on tap system so have to rescheduled <\/p>

02\/12\/2022 13:04 (sandra)<\/b>Randall wants to attend to this one without RAMS <\/p>

05\/12\/2022 10:22 (travis)<\/b>Tiled roof\/under felt and baton repairs.<\/p>

05\/12\/2022 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54927","activity_ticket_id":"52324","ticket_reference":"HDT53405","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"roof leak","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/11\/22","activity_end":"2022-11-16 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64306","activity_notes":"roof leakRandall is chasing ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2022 16:57 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 09:53 (sandra)<\/b>RAMS need to go on TAP system <\/p>

30\/11\/2022 13:34 (roy)<\/b>No access due to Ramd not in pkace<\/p>

13\/12\/2022 10:50 (sandra)<\/b>to be scheduled for thursday <\/p>

15\/12\/2022 10:12 (sandra)<\/b>booked 16th <\/p>

15\/12\/2022 11:06 (travis)<\/b>Roof works, slates.<\/p>

15\/12\/2022 11:16 (roy)<\/b>Replaced broken slates All ok<\/p>

15\/12\/2022 11:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54928","activity_ticket_id":"51847","ticket_reference":"HDT52928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/11\/22","activity_end":"2022-11-24 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64307","activity_notes":"list of works collect keys for RAKO on 24th they will ring you before and can you look at the below Kickplate to kitchen needs repairing ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2022 10:33 (System)<\/b>Ticket Created<\/p>

27\/09\/2022 20:45 (michaelk)<\/b>Attended site to investigate various faults in flat. The shower handset rail is faulty and requires replacement along with the shower head. I have collected the washer\/dryer information to be passed to the office.2hrs labour 95<\/p>

29\/09\/2022 09:40 (sandra)<\/b>quote required<\/p>

11\/11\/2022 12:16 (sandra)<\/b>emailed for appointment with RAKO<\/p>

14\/11\/2022 09:09 (sandra)<\/b>RAKO can attend on 24th November AM <\/p>

14\/11\/2022 09:53 (sandra)<\/b>Good to speak to you just now, I have booked a visit to Flat 4 Townhouse 38 Tavistock Street for 24\/11\/22. The engineer will aim to get to site between 9 - 10 am.I have attached our service terms and conditionsPlease let me know if you have any questionsJob reference - ER01893<\/p>

24\/11\/2022 10:33 (sandra)<\/b>RAko attended but tenant would not give access to all rooms.needs to be rescheduled when Salvatore is back <\/p>

24\/11\/2022 14:17 (roy)<\/b>Refixed plinth but has missing brackets. Someone had screwed from downwards into it and had come away.Refixed but could do with proper brackets <\/p>

14\/12\/2022 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54929","activity_ticket_id":"52326","ticket_reference":"HDT53407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unfortunately the leak in the bedroom above my bed is back and it is worse than before. Could you please send somebody to investigate this further.","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/22","activity_end":"2022-11-17 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64308","activity_notes":"TENANT HOME AND LAST TIME IT WAS THE GULLEYSFOR TODAY Unfortunately the leak in the bedroom above my bed is back and it is worse than before. Could you please send somebody to investigate this further.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 09:26 (System)<\/b>Ticket Created<\/p>

17\/11\/2022 14:24 (roy)<\/b>Cleared obstruction in gulley but strongly believe it is the window that is causing the proble.Part of window is rotten and needs cutting out and timber replaced.We did a repair to this window years ago and leak has come back following heavy rain<\/p>

17\/11\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 14:21 (sandra)<\/b>sent report to Lilian regarding works to the window <\/p>

22\/12\/2022 11:20 (sandra)<\/b>booked for 23rd with keys <\/p>

23\/12\/2022 11:17 (roy)<\/b>Visited flat 3 Need access into flat 4Will try and do a temp repair<\/p>

23\/12\/2022 15:33 (jane)<\/b>Whole window frame rotten, Twenty Twenty to speak to their joiner Roy is going to carry out a temporary repair <\/p>

24\/12\/2022 11:06 (roy)<\/b>Returned to temp repair to window sill.Large holes<\/p>

26\/12\/2022 09:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54930","activity_ticket_id":"52285","ticket_reference":"HDT53366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15299 - Replacement door lock and door handle ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/22","activity_end":"2022-11-17 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64309","activity_notes":"collect keys from 12 o\/c for Repairaid and they will ring you ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2022 15:05 (sandra)<\/b>on order 11\/11 <\/p>

18\/11\/2022 09:16 (roy)<\/b>With Repair Aid<\/p>

18\/11\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54931","activity_ticket_id":"52325","ticket_reference":"HDT53406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/22","activity_end":"2022-11-17 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64310","activity_notes":"boiler not working tenant will be home after 13.00","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 09:21 (System)<\/b>Ticket Created<\/p>

17\/11\/2022 20:53 (michaelk)<\/b>Attended site to investigate heating failure. Have re-pressurised the boiler and shut off the aav to prevent the pressure loss fault. The boiler requires replacing due the age, quite sent. 1hr labour 50<\/p>

18\/11\/2022 09:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54932","activity_ticket_id":"52327","ticket_reference":"HDT53408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and handrail ","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1800","cs_address_2":"25 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1800","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/22","activity_end":"2022-11-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64311","activity_notes":"lights and handrail MONDAY MORNING 8AM WITH MK-Loose handrail - CAN YOU TAKE A LOOK AT THIS TOO -The light sensor in the cloakroom does not work","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 10:00 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 10:57 (roy)<\/b>Extractor cooker hood is faulty. Controls sometimes work sometimes notRepair Aid?? Or new??Light bulb or sensor needs replacing.Tenant requested tomorrow after 2 pmBannister not handrail is loose but nothing can be done here (always been like this) Could put a brace across to wall (8 -10 inches) but if doing this then no access into small cupboard.Other handrail leading downstairs is fine.Oven door seal needs new<\/p>

21\/11\/2022 11:29 (sandra)<\/b>Needs new extractor cooker hood as controls not fully functioning. Or Repair AidNeeds new oven door seal Needs new bulb and sensorReturn tomorrow afternoon as requested by tenant<\/p>

23\/11\/2022 15:01 (roy)<\/b>Returned znd fitted bolb<\/p>

23\/11\/2022 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54933","activity_ticket_id":"52328","ticket_reference":"HDT53409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming through ceiling","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1083","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1083","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/22","activity_end":"2022-11-17 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64312","activity_notes":"leak coming through ceilingcollect keys and knock first. just waiting for access to Flat 6 if you need to get on roof. ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 11:27 (System)<\/b>Ticket Created<\/p>

17\/11\/2022 20:57 (michaelk)<\/b>Attended site to investigate water leak in bedroom ceiling. Could find no evidence of the leak, however when the roof gulley was inspected it was found blocked. The gulley was cleared and the debris removed. Would recommend cinspecting all gulleys and window for potential problems. 2hrs labour 95<\/p>

18\/11\/2022 09:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54934","activity_ticket_id":"52329","ticket_reference":"HDT53410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in the living room are not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/22","activity_end":"2022-11-17 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64313","activity_notes":"lights in the living room are not workingCan someone attend today between now and 3-3.30 pm?","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2022 13:06 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 11:25 (alan)<\/b>Look at lights not working in main room order replacement dimmer switches<\/p>

21\/11\/2022 14:49 (alan)<\/b>Return to site and replace faulty dimmer module in main room<\/p>

21\/11\/2022 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54935","activity_ticket_id":"52331","ticket_reference":"HDT53412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to make the door more secure","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/22","activity_end":"2022-11-17 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64314","activity_notes":"to make the door more secure","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 13:15 (System)<\/b>Ticket Created<\/p>

20\/11\/2022 09:43 (roy)<\/b>Board up either side of door to make it more secure.Unable to fit lock as broken but cylinder is ok.Left padlocks to secure in and out of door<\/p>

21\/11\/2022 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54936","activity_ticket_id":"52261","ticket_reference":"HDT53342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/23","activity_end":"2023-02-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64315","activity_notes":"return visit booked for Monday at 8a, to fit parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 09:25 (System)<\/b>Ticket Created<\/p>

08\/11\/2022 09:29 (sandra)<\/b>front door code 1963A<\/p>

08\/11\/2022 20:19 (michaelk)<\/b>Attended site to investigate radiators not working. The radiators are electric and require checking btcan electrian. 2hrs labour 95<\/p>

10\/11\/2022 11:41 (travis)<\/b>Attended and found old boxing in to be redundant after the plumbers have fitted a different type of hot water supply, disposed of old boxing, decoration is required.<\/p>

21\/12\/2022 06:00 (alan)<\/b>Look at rads in 2nd floor office and order replacement thermostats <\/p>

23\/01\/2023 16:24 (jane)<\/b>Radiator parts on order, expected into stock 27th January <\/p>

26\/01\/2023 13:00 (jane)<\/b>Attending Monday 30th afternoon to fit new heating elements <\/p>

14\/02\/2023 10:22 (sandra)<\/b>rescheduled for Tuesday <\/p>

14\/02\/2023 13:41 (alan)<\/b>Repair heater in 2nd floor offices <\/p>

14\/02\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54937","activity_ticket_id":"52332","ticket_reference":"HDT53413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet roll holders and redecorate ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/22","activity_end":"2022-11-17 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64316","activity_notes":"Install 2 x toilet roll boxes commercial ones ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 13:24 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 14:07 (travis)<\/b>Met with Lillian and attended site to determine what types of toilet roll holders are required,X2 toilet roll holders on order <\/p>

22\/11\/2022 09:53 (jane)<\/b>Toil roll holders on order <\/p>

25\/11\/2022 09:26 (travis)<\/b>Collection and fitment of X2 commercial toilet roll holders.<\/p>

30\/11\/2022 14:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54938","activity_ticket_id":"52332","ticket_reference":"HDT53413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet roll holders and redecorate ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/22","activity_end":"2022-11-17 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64317","activity_notes":"Redecorate 2x toilets - call lilian first ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2022 13:24 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 14:07 (travis)<\/b>Met with Lillian and attended site to determine what types of toilet roll holders are required,X2 toilet roll holders on order <\/p>

22\/11\/2022 09:53 (jane)<\/b>Toil roll holders on order <\/p>

25\/11\/2022 09:26 (travis)<\/b>Collection and fitment of X2 commercial toilet roll holders.<\/p>

30\/11\/2022 14:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54939","activity_ticket_id":"52329","ticket_reference":"HDT53410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in the living room are not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/22","activity_end":"2022-11-17 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64318","activity_notes":"lights in the living room are not workingCan someone attend today between now and 3-3.30 pm?Flat 4 not Flat 1 sorry ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 13:06 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 11:25 (alan)<\/b>Look at lights not working in main room order replacement dimmer switches<\/p>

21\/11\/2022 14:49 (alan)<\/b>Return to site and replace faulty dimmer module in main room<\/p>

21\/11\/2022 15:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54940","activity_ticket_id":"52333","ticket_reference":"HDT53414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water ","ticket_address_1":"Flat 4","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/22","activity_end":"2022-11-17 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64319","activity_notes":"no water The issue is that there is no water in general. As per the guest, there is no water in the apartment, water only returns to the taps after about an hour and will then be lost again. Something is blocking or not allowing water delivery to the apartment, also the shower pressure is very low","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 14:59 (System)<\/b>Ticket Created<\/p>

17\/11\/2022 21:00 (michaelk)<\/b>Attended site to reported no water from services. Found water supplies ok, and tested hot outlets whilst on site. In my opinion the hot water combination boilers which are electric don't keep up with the shower demands, so we have restricted the incoming mains flow to try to achieve steady temperatures around 55c. 1hr labour 50<\/p>

18\/11\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54941","activity_ticket_id":"52334","ticket_reference":"HDT53415","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"clear water from the roof ","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/22","activity_end":"2022-11-17 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64320","activity_notes":"clear water from the roof Can we have the water cleared off of the above roof please as its collecting quite a bit in the gulleys and we are conscious of the possible build up and leaks occurring to the flat below? Keys are from our office. If you can confirm when you are able to attend please. I have copied the leaseholder of the flat below just for information in case she hears them on the roof!","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 15:01 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 14:20 (roy)<\/b>Swept water from roof<\/p>

24\/11\/2022 14:31 (sandra)<\/b>(Ticket Closed)<\/p>

27\/11\/2022 08:31 (roy)<\/b>Returned to clear water in gulley.Access via flat 1<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54942","activity_ticket_id":"52335","ticket_reference":"HDT53416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate leak on the 2nd floor level","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/22","activity_end":"2022-11-17 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64321","activity_notes":"investigate leak on the 2nd floor levelwill Roy be able to investigate tomorrow between 1 - 3pm?The tenant will be at home to give access. FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 15:52 (System)<\/b>Ticket Created<\/p>

19\/11\/2022 06:39 (roy)<\/b>Leaking shower doors. Leaking like a sieve but according to tenant it leaks when rain is heavy.If this is true then cherry picker is required.No access into roof gulley as too dangerous to climb out.Not blocked as outlet other end.Can not see any problems externally from photos taken from street level.Cherry picker?? Shower cubicle should be changed<\/p>

21\/11\/2022 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54943","activity_ticket_id":"52336","ticket_reference":"HDT53417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"signage ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/22","activity_end":"2022-11-17 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64322","activity_notes":"fire exit sign needs to be refixed this is on the ground floor in one of the corridors please speak to security on site for location","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 15:55 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 12:06 (travis)<\/b>Replacement of fire exit signage.<\/p>

23\/11\/2022 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54944","activity_ticket_id":"52337","ticket_reference":"HDT53418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Maglock code needs to be changed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/22","activity_end":"2022-11-17 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64323","activity_notes":"there is coded maglock to go through a door need the code changed as unauthorized person has the code","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 15:56 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 13:08 (travis)<\/b>Coded external door lock removed,internal pins reconfigured to read the new code of 1968 given by security,Refitted lock and tested.<\/p>

23\/11\/2022 14:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54945","activity_ticket_id":"52338","ticket_reference":"HDT53419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"various","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/22","activity_end":"2022-11-17 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64324","activity_notes":"variousStrip light is hanging from the ceiling - this is in the turning circle","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 15:59 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 09:48 (alan)<\/b>Refix light fitting<\/p>

23\/11\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>

24\/11\/2022 12:53 (travis)<\/b>Reinstated X4 bollards in delivery area.<\/p>

06\/12\/2022 13:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 14:17 (travis)<\/b>Returned and gave bolts to bollards a final tightening up,And cemented around bottom of bollards.<\/p>

06\/12\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54946","activity_ticket_id":"52338","ticket_reference":"HDT53419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"various","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/22","activity_end":"2022-11-17 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64325","activity_notes":"various2 bollards have been knocked by vehicles and are falling out of placeDoor stop for retail units has been broken and not letting the door close","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 15:59 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 09:48 (alan)<\/b>Refix light fitting<\/p>

23\/11\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>

24\/11\/2022 12:53 (travis)<\/b>Reinstated X4 bollards in delivery area.<\/p>

06\/12\/2022 13:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 14:17 (travis)<\/b>Returned and gave bolts to bollards a final tightening up,And cemented around bottom of bollards.<\/p>

06\/12\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54947","activity_ticket_id":"52165","ticket_reference":"HDT53246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/11\/22","activity_end":"2022-11-17 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64326","activity_notes":"new handle on order for oven ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2022 15:57 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:51 (sandra)<\/b>appliance enigneer Monday 31st 12 - 6pm <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new handle for the oven door.quote to be sent over <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new element for the oven is being replaced whilst engineer is there <\/p>

01\/11\/2022 10:32 (travis)<\/b>Attended and tested problem area with damp meter,Staining is dry and decoration can be carried out.<\/p>

02\/11\/2022 12:18 (sandra)<\/b>new element fitted to the oven. quote for new handle has been sent <\/p>

10\/11\/2022 11:02 (sandra)<\/b>still waiting. Waiting on Lilian to rectify with council <\/p>

29\/11\/2022 13:20 (sandra)<\/b>still waiting on the oven handle to be delivered <\/p>

01\/12\/2022 11:04 (sandra)<\/b>checked and area is still drying out. <\/p>

06\/12\/2022 09:52 (sandra)<\/b>booked for thursday 15th 10am <\/p>

19\/12\/2022 09:31 (sandra)<\/b>still waiting on new oven handle <\/p>

04\/01\/2023 14:17 (jane)<\/b>Repair Aid update: Cooker's handle still has not come, we checked with suppliers but unfortunately still can not advised on an estimate arrival. Once we have more feedback on this will let you know.<\/p>

17\/01\/2023 10:34 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2023 11:32 (jane)<\/b>Requested access for tomorrow to redec the ceiling <\/p>

14\/02\/2023 11:43 (jane)<\/b>Client wants the redecs done in March <\/p>

27\/02\/2023 14:13 (sandra)<\/b>oven handle booked for 1st March awaiting confirmation of access <\/p>

01\/03\/2023 11:08 (sandra)<\/b>Repairaid are going to give the oven handle to Roy when he lets them in to another property and Iain can fit on Monday once access is confirmed.<\/p>

01\/03\/2023 16:55 (sandra)<\/b>Roy has the oven handle. iain to collect and fit on Monday just waiting for confirmation of access <\/p>

06\/03\/2023 11:20 (iain)<\/b>Oven handle.<\/p>

09\/03\/2023 10:17 (sandra)<\/b>emailed for confirmation of when tenant is moving out <\/p>

09\/03\/2023 10:53 (sandra)<\/b>waiting for confirmation of access on the 16th at 8am <\/p>

10\/03\/2023 15:37 (sandra)<\/b>No. Please leave this for the time being.<\/p>

14\/03\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54948","activity_ticket_id":"52339","ticket_reference":"HDT53420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate leak and thermostat ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/22","activity_end":"2022-11-17 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64327","activity_notes":"investigate leak and thermostat issue ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 16:15 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 09:17 (roy)<\/b>Clear blocked gulley (tin can in outlet) Replaced batteries in thermostat controller <\/p>

18\/11\/2022 09:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54949","activity_ticket_id":"52340","ticket_reference":"HDT53421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of repairs ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/11\/22","activity_end":"2022-11-18 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64328","activity_notes":"Speak to lilian -redecorate leak areas.","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2022 10:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 11:02 (travis)<\/b>Cleared all items from roof and gantry area,and disposed off,Old flue hole in wall is not accessible to fill, contrary to Roy's suggestion of holding my ankles while I hang out of the window and cement the void.<\/p>

24\/11\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 09:18 (sandra)<\/b>to be booked in for w\/c 12th <\/p>

14\/12\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54950","activity_ticket_id":"52340","ticket_reference":"HDT53421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of repairs ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/22","activity_end":"2022-11-18 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64329","activity_notes":"list of repairs -To carry out repairs to the hole areas-to remove\/dispose all items left on the roof areas","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 10:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 11:02 (travis)<\/b>Cleared all items from roof and gantry area,and disposed off,Old flue hole in wall is not accessible to fill, contrary to Roy's suggestion of holding my ankles while I hang out of the window and cement the void.<\/p>

24\/11\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 09:18 (sandra)<\/b>to be booked in for w\/c 12th <\/p>

14\/12\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54951","activity_ticket_id":"52341","ticket_reference":"HDT53422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"two radiators not heating up ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/22","activity_end":"2022-11-18 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64330","activity_notes":"two radiators not heating up can you please arrange for an engineer to investigate the 2 radiators in the kitchen\/living room area.The tenant is in for access today.","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 11:07 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 19:31 (michaelk)<\/b>Attended site to investigate living room radiators not operating. The trv valves were stucked closed, which were corrected and left fully operational. 1hr labour 50.<\/p>

25\/11\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54952","activity_ticket_id":"52343","ticket_reference":"HDT53424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"first toilet is leaking to the ground floor water is dripping","ticket_address_1":"21\/22 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/22","activity_end":"2022-11-18 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64331","activity_notes":"first toilet is leaking to the ground floor water is dripping","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 12:36 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 17:06 (roy)<\/b>Badly installed ball valve yesterday but leak underneath cistern.Judging by water marks this has leaked for a while but when ball valve fitted it may have made it worse.Made safe but original contractors need to return and fit correct parts<\/p>

21\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54953","activity_ticket_id":"52342","ticket_reference":"HDT53423","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked gulley","ticket_address_1":"14\/16 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"14\/16 New Cavendish Street ","cs_id":"412","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"412","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/22","activity_end":"2022-11-18 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64332","activity_notes":"blocked gulleyWould you have anyone available Friday to check the gulleys as they were cascading down today but we are just waiting on access to the top floor flat and whether it is possible ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 11:30 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 17:07 (roy)<\/b>Tried but no access into flat 1 or 4<\/p>

24\/11\/2022 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54954","activity_ticket_id":"52344","ticket_reference":"HDT53425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"Flat 2","ticket_address_2":"61a Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1975","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1975","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/22","activity_end":"2022-11-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64333","activity_notes":"there is a leak coming through one of the spotlights in the kitchen on the 2nd floor - flat 2 It is a constant drip - worried about the electrics there are no obvious signs of a leak in the above flat but it is the bathroom above so believe it could be from pipes n the floors","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 15:30 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 17:08 (roy)<\/b>Silicone pulling away from tray.Big hole.Needs redoing and Portland Brown to do.Electrics ok<\/p>

21\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>

25\/11\/2022 15:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2022 09:56 (sandra)<\/b>booked for 30\/11<\/p>

30\/11\/2022 14:06 (sandra)<\/b>BOOKED FOR FRIDAY AT 10AM<\/p>

02\/12\/2022 18:24 (roy)<\/b>Large gap between base and wall but only one area.4 tiles higher two tiles are broken and I believe this wall was damaged somehow.Temp fix to allow tenants to use but at some point this wall needs replacing and tiled properly so tiles sit on the tray and not behind itIf leaks again then really need to do it properly <\/p>

05\/12\/2022 11:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54955","activity_ticket_id":"52345","ticket_reference":"HDT53426","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/15312 - replacement Aerators for the Vola","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/22","activity_end":"2022-11-18 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64334","activity_notes":"replacement Aerators for the Vola","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 08:32 (michaelk)<\/b>Attended site and changed the 3rd floor disabled toilet basins aerator. 1hr labour plus part, total 70 ex vat.<\/p>

29\/11\/2022 09:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54956","activity_ticket_id":"52320","ticket_reference":"HDT53401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15307 - Replacement door","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/22","activity_end":"2022-11-18 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64335","activity_notes":"Replacement door","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 15:52 (travis)<\/b>Main door replacement Inc,Hinges, smoke seals,dead lock,night latch,pull handle ,Door closer, threshold bar,ect.<\/p>

30\/11\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 09:17 (sandra)<\/b>to be booked in w\/c 12th<\/p>

19\/12\/2022 11:23 (sandra)<\/b>booked Tuesday <\/p>

20\/12\/2022 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54957","activity_ticket_id":"52321","ticket_reference":"HDT53402","ticket_client":"2141","client_name":"Enecto ","ticket_title":"list of works ","ticket_address_1":"44-45 Museum Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44-45 Museum Street ","cs_id":"2271","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2271","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/22","activity_end":"2022-11-18 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64336","activity_notes":"list of works Making good and yellow strip on stairs Fill in holes and box in three phase cables on right hand side of the entrance door Pictures will correspond with areas required Keys can be collected from our offices at 105 piccadilly ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2022 14:21 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 09:52 (sandra)<\/b>wants to do both museum street jobs together <\/p>

16\/12\/2022 11:06 (sandra)<\/b>booked for Wednesday 21st <\/p>

16\/12\/2022 11:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54958","activity_ticket_id":"52346","ticket_reference":"HDT53427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door not opening for tenant ","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15 Tavistock Street ","cs_id":"1306","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1306","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/22","activity_end":"2022-11-21 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64337","activity_notes":"Tenant has just came back and has found that the door to his flat is in fault - door knob turns but the latch is not releasing the door, so is trapped outside - please can someone urgently attend. ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 08:53 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 08:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54959","activity_ticket_id":"52347","ticket_reference":"HDT53428","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Emergency call out - Leak ","ticket_address_1":"Flat 7 ","ticket_address_2":"14 Fitzroy Square ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7 ","cs_id":"2272","cs_address_2":"14 Fitzroy Square ","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"2272","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/22","activity_end":"2022-11-21 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64338","activity_notes":"Emergency call out - Leak ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 08:55 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 08:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54960","activity_ticket_id":"52348","ticket_reference":"HDT53429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power to most of the power sockets ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1999","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/22","activity_end":"2022-11-21 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64339","activity_notes":"no power to most of the power sockets ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 08:58 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 08:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54961","activity_ticket_id":"52349","ticket_reference":"HDT53430","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/14771 - Outside lighting ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/23","activity_end":"2023-01-11 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64340","activity_notes":"Outside lighting - James wants to know when we can book this in ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2023 13:21 (jane)<\/b>Attending today <\/p>

12\/01\/2023 07:09 (roy)<\/b>Assist Alan<\/p>

12\/01\/2023 07:11 (alan)<\/b>Quoted works <\/p>

12\/01\/2023 14:52 (alan)<\/b>Quoted works<\/p>

19\/01\/2023 14:46 (alan)<\/b>Quoted works <\/p>

19\/01\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54962","activity_ticket_id":"52350","ticket_reference":"HDT53431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/11\/22","activity_end":"2022-11-21 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64341","activity_notes":"can you please arrange for appliance engineer to attend.The tenant reported washing machine drum is faulty & not spinning.Please confirm attendance.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 09:06 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 16:00 (sandra)<\/b>At the moment we will be able to send an engineer out tomorrow between 12pm and 4pm - please confirm,tenant to provide access <\/p>

29\/11\/2022 13:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54963","activity_ticket_id":"52351","ticket_reference":"HDT53432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64342","activity_notes":"list of works WITH KEYS The shower is titrating between very HOT and very COLD water. It started doing this about three weeks ago. There doesn't seem to be any way to get consistency... Additionally, the top facet needs to be altered as it is almost imposed to turn. The knob on the heater is still not replaced. It was damaged on the day of move-in. I know you addressed such in a previous case - but I wanted to submit it separately as it was been close to two months now without a fix. Hoping to get the heat sorted in there. ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:35 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 07:36 (michaelk)<\/b>Attended site to investigate the shower issues. Found the ensuite shower diverter valve completely seized. The thermostatic cartridge was also stripped to confirm that a replacement was required. I have orderd both items and will return and fit. 2hrs labour 95<\/p>

22\/11\/2022 11:43 (travis)<\/b>Attended and tested all blinds,Measured up for X3 broken blinds,Details given to office,Returned keys.<\/p>

22\/11\/2022 11:54 (sandra)<\/b>blinds on order <\/p>

24\/11\/2022 09:24 (jane)<\/b>2 week lead-time on new blinds <\/p>

29\/11\/2022 08:26 (michaelk)<\/b>Attended site to carry out thermostatic shower cartridge and diverter replacement. Changed trv head whilst on site. 3hrs labour plus parts, total 251.08 ex vat.<\/p>

29\/11\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54964","activity_ticket_id":"52351","ticket_reference":"HDT53432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/22","activity_end":"2022-11-21 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64343","activity_notes":"list of works WITH KEYS - TAKE MEASUREMENTS IF THEY NEED REPLACING Upon moving in a few of the blinds were tangled therefore, they would not lower\/raise properly. When I started to untangle the strings, it became apparent that the blind is broken. There is one broken blind in the bedroom. ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:35 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 07:36 (michaelk)<\/b>Attended site to investigate the shower issues. Found the ensuite shower diverter valve completely seized. The thermostatic cartridge was also stripped to confirm that a replacement was required. I have orderd both items and will return and fit. 2hrs labour 95<\/p>

22\/11\/2022 11:43 (travis)<\/b>Attended and tested all blinds,Measured up for X3 broken blinds,Details given to office,Returned keys.<\/p>

22\/11\/2022 11:54 (sandra)<\/b>blinds on order <\/p>

24\/11\/2022 09:24 (jane)<\/b>2 week lead-time on new blinds <\/p>

29\/11\/2022 08:26 (michaelk)<\/b>Attended site to carry out thermostatic shower cartridge and diverter replacement. Changed trv head whilst on site. 3hrs labour plus parts, total 251.08 ex vat.<\/p>

29\/11\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54965","activity_ticket_id":"52352","ticket_reference":"HDT53433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":", please arrange for Travis to remove the existing lock and replace with a coded lock.","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/22","activity_end":"2022-11-21 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64344","activity_notes":", please arrange for Travis to remove the existing lock and replace with a coded lock.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:38 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 14:15 (travis)<\/b>Attended and removed coded lock,reset number to 0000 at tenants request.<\/p>

21\/11\/2022 15:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54966","activity_ticket_id":"52353","ticket_reference":"HDT53434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the water valve in the bathroom sink is leaking","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 36 St Martins Lane ","cs_id":"1495","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1495","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/22","activity_end":"2022-11-21 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64345","activity_notes":"the water valve in the bathroom sink is leakingbefore 3pm with tenant ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:43 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 15:39 (roy)<\/b>New valve required.Sent photo to Michael <\/p>

21\/11\/2022 15:39 (roy)<\/b>New valve required.Sent photo to Michael <\/p>

24\/11\/2022 19:29 (michaelk)<\/b>Attended site to investigate basin tap leaking. Stripped down tap to confirm manufacturers details. A replacement tap cartridge and o-ring has been ordered. 1hr labour 50.<\/p>

25\/11\/2022 09:14 (sandra)<\/b>new valve on ordered <\/p>

07\/12\/2022 20:52 (michaelk)<\/b>Attended site to replace faulty basin tap cartridge. Removed existing and replaced with new, testing on completion. Left in full working order, 2hrs labour plus parts, total 134.20 ex vat.<\/p>

08\/12\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54967","activity_ticket_id":"52354","ticket_reference":"HDT53435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light outside Flat 7 is not working ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/22","activity_end":"2022-11-21 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64346","activity_notes":"light outside Flat 7 is not working WHEN CAN YOU GET THIS LIGHT ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:52 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 10:25 (sandra)<\/b>temporary light fitted and new LED on order<\/p>

27\/11\/2022 08:35 (roy)<\/b>Replaced light fitting<\/p>

28\/11\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54968","activity_ticket_id":"52355","ticket_reference":"HDT53436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is making funny noise","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/22","activity_end":"2022-11-21 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64347","activity_notes":"boiler is making funny noiseTenant will give access before 2pm ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:57 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 15:40 (roy)<\/b>New fan required.Details sent to Michael <\/p>

01\/12\/2022 08:46 (michaelk)<\/b>Attended site following callout to investigate reported fan noise. The boiler was stripped down and all bearings on the fan were re-greased to save replacing the fan. The boiler was then re-assembled and thoroughly tested. No noise was detected and the boiler was left in full working order. 3hrs labour 140<\/p>

01\/12\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>

05\/12\/2022 14:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 20:46 (michaelk)<\/b>Attended site to investigate boiler noise. There was no noise present at the time of test again, however I have listened to a recording from the tenant. I have tightened the gas valve solenoids which could produce the type of sound recorded. The tenant will monitor the situation and inform me. 1hr labour 50.<\/p>

07\/12\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>

07\/12\/2022 20:49 (michaelk)<\/b>Re-attended site today as tenant again reported a boiler noise. Whilst in attendance no noise was detected, however I'm going to speak to lilian and request a particular part is changed. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54969","activity_ticket_id":"52357","ticket_reference":"HDT53438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating since yesterday Flat 43a no heat anywhere, this is underfloor heating.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1793","cs_address_2":"43 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1793","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64348","activity_notes":"keys from security and the pad code is 1634 enter No heating since yesterday Flat 43a no heat anywhere, this is underfloor heating.Smoke detector is beeping can't be opened to replace the battery.Located on the ceiling in the lounge","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 10:48 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 07:41 (michaelk)<\/b>Attended site to investigate to reported heating failure. Found underfloor heating controls had blown a control fuse. The fuse was replaced, however every wall controller had no batteries fitted. Replaced batteries to all controllers and made sure that control fuse was ok. I would strongly recommend that all the controls be tested to all flats as the controls to this flat were found in poor condition and have not been serviced. 2hrs labour plus parts, total 111 ex vat.<\/p>

22\/11\/2022 11:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54970","activity_ticket_id":"52359","ticket_reference":"HDT53440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The whole ceiling lights in flat 4 are not working. We can provide access today till 3pm.","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/22","activity_end":"2022-11-21 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64349","activity_notes":"The whole ceiling lights in flat 4 are not working. We can provide access today till 3pm.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 13:13 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 14:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54971","activity_ticket_id":"52360","ticket_reference":"HDT53441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"here are no options for detectors. Anyway, please arrange for an engineer to check on the defective detectors. The tenant is in for access all day today.","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15a Little Newport Street ","cs_id":"1375","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"1375","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/22","activity_end":"2022-11-21 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64350","activity_notes":"here are no options for detectors. Anyway, please arrange for an engineer to check on the defective detectors. The tenant is in for access all day today.if you dont get here today go tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 13:23 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 08:56 (roy)<\/b>Apparently on first floor level is a new alarm (just refurbished) and every now and again it goes off which then sets off the others. Do not know why.The only thing it is either faulty or we should change it to a heat alarmIt is close to front door, one flight of stairs and possible it is picking up smoke from street or restaurants below.Change to heat alarm??<\/p>

24\/11\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54972","activity_ticket_id":"52361","ticket_reference":"HDT53442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange engineer to carry out a thorough investigation ","ticket_address_1":"Flat 4","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64351","activity_notes":"Please arrange engineer to carry out a thorough investigation , I attended with the engineer and found it was working well. No issue with the water supply or hot water.As you already know there is a water issue in this apartment. We have moved the guest to a different property and have blocked this apartment until Saturday. Can we please do a proper investigation of the water supply, pressure to the apartment and anything else that is needed to get it fixed ASAP. The water is intermittent, sometimes it works and runs, and sometimes there is no water coming into any of the taps for hours.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 13:53 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 08:30 (michaelk)<\/b>Attended site to thoroughly strip down electric boiler and to resolve the hot water issues. Stripped down the shower and set the maximum setpoint to 44c. Adjusted the flow rate to allow continuous use at the maximum temperature. Note; the boiler is designed to have a maximum flow rate of 8l\/min and a hot flow temp of 43c at an incoming temperature of 14c. So therefore this explains the issues that we are experiencing. 3hrs labour 140.<\/p>

29\/11\/2022 08:30 (michaelk)<\/b>Attended site to thoroughly strip down electric boiler and to resolve the hot water issues. Stripped down the shower and set the maximum setpoint to 44c. Adjusted the flow rate to allow continuous use at the maximum temperature. Note; the boiler is designed to have a maximum flow rate of 8l\/min and a hot flow temp of 43c at an incoming temperature of 14c. So therefore this explains the issues that we are experiencing. 3hrs labour 140.<\/p>

29\/11\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54973","activity_ticket_id":"52362","ticket_reference":"HDT53443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights not working in common parts ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1a Gerrard Place ","cs_id":"1123","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1123","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/22","activity_end":"2022-11-21 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64352","activity_notes":"lights not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 13:54 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 14:32 (alan)<\/b>Check lights in common parts and all found to be working<\/p>

21\/11\/2022 15:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54974","activity_ticket_id":"52363","ticket_reference":"HDT53444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can I report that the First Light fitting as you come in the front door inside the flat in the passage of flat 1, 58a Shaftesbury Avenue W1D 6LS is broken. ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/22","activity_end":"2022-11-21 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64353","activity_notes":"can I report that the First Light fitting as you come in the front door inside the flat in the passage of flat 1, 58a Shaftesbury Avenue W1D 6LS is broken. ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 13:57 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 07:10 (alan)<\/b>Replace loose connection to light and replace damaged lamp holder <\/p>

24\/11\/2022 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54975","activity_ticket_id":"52364","ticket_reference":"HDT53445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extractor fan is making a loud noise","ticket_address_1":"Flat 1 ","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2239","cs_address_2":"21a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2239","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/22","activity_end":"2022-11-21 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64354","activity_notes":"extractor fan is making a loud noisewith keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 13:58 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 19:57 (alan)<\/b>Look at noise fan in bathroom Order replacement <\/p>

23\/11\/2022 10:11 (sandra)<\/b>ordered replacement <\/p>

09\/12\/2022 07:06 (alan)<\/b>Return to site and replace extractor fan in bathroom <\/p>

09\/12\/2022 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54976","activity_ticket_id":"52365","ticket_reference":"HDT53446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window is not closing ","ticket_address_1":"Flat 3a, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3a","cs_id":"1652","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1652","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/22","activity_end":"2022-11-21 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64355","activity_notes":"window is not closing - Lilian will give access tomorrow morning about 10am ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 13:59 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 10:18 (sandra)<\/b>Friday morning 10 am <\/p>

25\/11\/2022 13:00 (travis)<\/b>Secondary glazing works.<\/p>

30\/11\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54977","activity_ticket_id":"52366","ticket_reference":"HDT53447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from somewhere in the back pipes. of the washing machine.","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/11\/22","activity_end":"2022-11-21 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64356","activity_notes":"leak from somewhere in the back pipes. of the washing machine.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 14:12 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 12:19 (sandra)<\/b>Hi Sandra,We will be able to send an engineer on Thursday, 23rd of Nov in the afternoon 12-6pm.Please lets us know if you would like to take the slot.<\/p>

30\/11\/2022 10:06 (sandra)<\/b>awaiting report from Repairaid <\/p>

30\/11\/2022 12:06 (sandra)<\/b>new door for washer\/dryer on order <\/p>

12\/12\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54978","activity_ticket_id":"52367","ticket_reference":"HDT53448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15315 - Replacement boiler ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/22","activity_end":"2022-12-06 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64357","activity_notes":"Replacement boiler booked for 6th with keys after 9.30am ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 10:11 (sandra)<\/b>I am waiting for MK to come back to me. Is due to be booked in next week once he gives me the date <\/p>

30\/11\/2022 14:10 (sandra)<\/b>Booked for 6th waiting for confirmation <\/p>

30\/11\/2022 14:33 (sandra)<\/b>confirmed 6th with keys <\/p>

06\/12\/2022 20:24 (michaelk)<\/b>Completed quoted installation. Total <\/p>

07\/12\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54979","activity_ticket_id":"52368","ticket_reference":"HDT53449","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights out model shop spray booth and print room ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/22","activity_end":"2022-11-21 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64358","activity_notes":"lights out model shop spray booth and print room ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 14:22 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 19:56 (alan)<\/b>Replace blown lamps <\/p>

23\/11\/2022 10:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54980","activity_ticket_id":"52369","ticket_reference":"HDT53450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15314 - Replacement boiler ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64359","activity_notes":"Replacement boiler 8 am with tenant on 14th ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 10:11 (sandra)<\/b>waiting on MK to come back to me. Have chased twice and he is going to give me a date for next week <\/p>

30\/11\/2022 14:14 (sandra)<\/b>preliminarily booked for Wed 14th. Waiting confirmation <\/p>

19\/12\/2022 08:22 (michaelk)<\/b>Completed quoted boiler installation.<\/p>

19\/12\/2022 08:27 (michael)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 14:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2022 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54981","activity_ticket_id":"52370","ticket_reference":"HDT53451","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"DS\/SW\/15295 - Redecorating ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/11\/22","activity_end":"2022-11-21 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64360","activity_notes":"Redecorating CAN i HAVE A DATE FOR THESE WORKS ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2022 11:25 (sandra)<\/b>Starting Tuesday 6th <\/p>

06\/12\/2022 09:11 (sandra)<\/b>booked for Thursday 8th <\/p>

18\/12\/2022 19:34 (dean)<\/b>Done<\/p>

19\/12\/2022 08:22 (michael)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 16:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2022 16:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54982","activity_ticket_id":"52372","ticket_reference":"HDT53453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower not hot - keys ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64361","activity_notes":"Unfortunately, the water in our shower only turns lukewarm instead of hot. Can someone please come to fix this? Please collect management keys from security.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 15:25 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 20:14 (michaelk)<\/b>Attended site to investigate low water temperature to the shower and to confirm whether its linked to the boiler whichvis due to be replaced. The shower cartridge is only giving 32c at the maximum setting. I have ordered a replacement cartridge. 2hrs labour 95<\/p>

30\/11\/2022 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54983","activity_ticket_id":"52358","ticket_reference":"HDT53439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Emailed in \" Unfortunately, our heating doesn't appear to be working. Would someone be able to look at this for us as a matter of urgency?\" ","ticket_address_1":"Flat 3","ticket_address_2":"19-23 Charlotte ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2273","cs_address_2":"19-23 Charlotte ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64362","activity_notes":"Description: Emailed in " Unfortunately, our heating doesn't appear to be working. Would someone be able to look at this for us as a matter of urgency?" ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 13:12 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 20:16 (michaelk)<\/b>Attended site to investigate heating failure. Traced the problem to a seized pump which was repaired leavingvthe boiler in full working order. 2hrs labour 95.<\/p>

23\/11\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54984","activity_ticket_id":"52358","ticket_reference":"HDT53439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Emailed in \" Unfortunately, our heating doesn't appear to be working. Would someone be able to look at this for us as a matter of urgency?\" ","ticket_address_1":"Flat 3","ticket_address_2":"19-23 Charlotte ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2273","cs_address_2":"19-23 Charlotte ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64363","activity_notes":"Description: Emailed in " Unfortunately, our heating doesn't appear to be working. Would someone be able to look at this for us as a matter of urgency?" ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 13:12 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 20:16 (michaelk)<\/b>Attended site to investigate heating failure. Traced the problem to a seized pump which was repaired leavingvthe boiler in full working order. 2hrs labour 95.<\/p>

23\/11\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54985","activity_ticket_id":"52373","ticket_reference":"HDT53454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15316 - Replacement wine cooler","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/11\/22","activity_end":"2022-11-21 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64364","activity_notes":"Replacement wine cooler","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54986","activity_ticket_id":"52374","ticket_reference":"HDT53455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Nest heating controller not working","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64365","activity_notes":"Nest heating controller not workingkeys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 15:53 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 20:18 (michaelk)<\/b>Attended site to investigate heating controls issue. Traced <\/p>

02\/12\/2022 11:49 (sandra)<\/b>delivered but box was empty. returned and waiting for replacement <\/p>

06\/12\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54987","activity_ticket_id":"52355","ticket_reference":"HDT53436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is making funny noise","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64366","activity_notes":"Roy has attended and sent you details of new fan ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:57 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 15:40 (roy)<\/b>New fan required.Details sent to Michael <\/p>

01\/12\/2022 08:46 (michaelk)<\/b>Attended site following callout to investigate reported fan noise. The boiler was stripped down and all bearings on the fan were re-greased to save replacing the fan. The boiler was then re-assembled and thoroughly tested. No noise was detected and the boiler was left in full working order. 3hrs labour 140<\/p>

01\/12\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>

05\/12\/2022 14:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 20:46 (michaelk)<\/b>Attended site to investigate boiler noise. There was no noise present at the time of test again, however I have listened to a recording from the tenant. I have tightened the gas valve solenoids which could produce the type of sound recorded. The tenant will monitor the situation and inform me. 1hr labour 50.<\/p>

07\/12\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>

07\/12\/2022 20:49 (michaelk)<\/b>Re-attended site today as tenant again reported a boiler noise. Whilst in attendance no noise was detected, however I'm going to speak to lilian and request a particular part is changed. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54988","activity_ticket_id":"52353","ticket_reference":"HDT53434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the water valve in the bathroom sink is leaking","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 36 St Martins Lane ","cs_id":"1495","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1495","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/22","activity_end":"2022-11-21 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64367","activity_notes":"the water valve in the bathroom sink is leakingBOOKED FOR TOMORROW AFTERNOON 2122# DOOR CODE ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:43 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 15:39 (roy)<\/b>New valve required.Sent photo to Michael <\/p>

21\/11\/2022 15:39 (roy)<\/b>New valve required.Sent photo to Michael <\/p>

24\/11\/2022 19:29 (michaelk)<\/b>Attended site to investigate basin tap leaking. Stripped down tap to confirm manufacturers details. A replacement tap cartridge and o-ring has been ordered. 1hr labour 50.<\/p>

25\/11\/2022 09:14 (sandra)<\/b>new valve on ordered <\/p>

07\/12\/2022 20:52 (michaelk)<\/b>Attended site to replace faulty basin tap cartridge. Removed existing and replaced with new, testing on completion. Left in full working order, 2hrs labour plus parts, total 134.20 ex vat.<\/p>

08\/12\/2022 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54989","activity_ticket_id":"52375","ticket_reference":"HDT53456","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is showing error E62","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/22","activity_end":"2022-11-22 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64368","activity_notes":"boiler is showing error E62Access with keys today ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 09:12 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 20:57 (michaelk)<\/b>Attended site to investigate the recent fault. The cause is high pressure in the boiler which was caused by the filling loop being left open. I have turned off the loop and tested the boiler. A report is to be forwarded to the office.<\/p>

24\/11\/2022 12:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54990","activity_ticket_id":"52376","ticket_reference":"HDT53457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"low pressurise and no hot water","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/22","activity_end":"2022-11-22 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64369","activity_notes":"low pressurise and no hot waterPlease attend after 11:30 am or late in the afternoon. Tenant to provide access","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2022 10:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54991","activity_ticket_id":"51685","ticket_reference":"HDT52766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/22","activity_end":"2022-11-22 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64370","activity_notes":"no hot water with keys ","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2022 13:39 (System)<\/b>Ticket Created<\/p>

05\/09\/2022 15:56 (sandra)<\/b>(Ticket Closed)<\/p>

25\/11\/2022 13:01 (sandra)<\/b>(Ticket Closed)<\/p>

07\/12\/2022 16:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/12\/2022 16:21 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2022 16:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/12\/2022 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54992","activity_ticket_id":"52266","ticket_reference":"HDT53347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15293 - Faulty washing machine ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/22","activity_end":"2022-11-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64371","activity_notes":"Faulty washing machine you are going here tomorrow can you collect keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2022 15:05 (sandra)<\/b>PCB on order 8\/11<\/p>

14\/11\/2022 16:52 (sandra)<\/b>We are looking to arrange a visit to complete the below mentioned washer-dryer repair. Would it be possible to send our engineer back on Wednesday, the 16th of November, between 10am and 2pm? waiting for access <\/p>

15\/11\/2022 11:48 (sandra)<\/b>rescheduled between 10-2pm on Wednesday 23rd<\/p>

15\/11\/2022 12:36 (sandra)<\/b>tenant for access <\/p>

23\/11\/2022 15:00 (roy)<\/b>Access Repair Aid<\/p>

29\/11\/2022 13:20 (sandra)<\/b>(Ticket Closed)<\/p>

01\/12\/2022 15:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/12\/2022 15:02 (sandra)<\/b>gone wrong again. Waiting for appointment to reattend <\/p>

08\/12\/2022 14:04 (sandra)<\/b>returned to site and found the flow switch on the machine needed to be reset <\/p>

12\/12\/2022 16:57 (sandra)<\/b>new switch has been ordered <\/p>

16\/12\/2022 15:35 (sandra)<\/b>tenant home for access on Monday 19th <\/p>

19\/12\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54993","activity_ticket_id":"52110","ticket_reference":"HDT53191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/22","activity_end":"2022-11-22 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64372","activity_notes":"list of works Bathroom lights - above sink and shower do not workBathroom towel rack - temperature control not workingElectric stove top - may need replacing due to two faulty hobs (please check and provide photos to assess the issue)Lights under kitchen cabinets - wiring may need to be checked.Intercom - connection may need to be checked.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2022 14:33 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:13 (sandra)<\/b>parts on order <\/p>

14\/12\/2022 09:23 (alan)<\/b>1 Look at hob not working quote for replacement 2 look at lights under kitchen order replacement fittings 3 look at light above Mirror in bathroom order parts<\/p>

14\/12\/2022 09:26 (sandra)<\/b>quote being prepared for new hob and parts ordered for lighting <\/p>

20\/12\/2022 13:37 (jane)<\/b>Traced problem to a faulty video screen on the phone, replaced the screen <\/p>

23\/12\/2022 14:04 (alan)<\/b>1.Replace transformer to kitchen lights and replace lamps 2. Repair bathroom tail rail Neither new bathroom, light or extractor fan have come in yet will need to be rebooked in New Year<\/p>

13\/01\/2023 15:29 (jane)<\/b>Requested access to fit new parts to lights on Wednesday 18th January 2023<\/p>

20\/01\/2023 09:52 (jane)<\/b>Re-attending on Tuesday 24th January to mastic around the new extractor hood <\/p>

25\/01\/2023 13:23 (alan)<\/b>Replace fan in bathroom and replace shaver light <\/p>

25\/01\/2023 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54994","activity_ticket_id":"52377","ticket_reference":"HDT53458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please send someone over to Unit 7 Central Cross to have a look at the metal threshold strip? Seems to be catching the door.","ticket_address_1":"Unit 7","ticket_address_2":"Central Cross","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 7","cs_id":"2274","cs_address_2":"Central Cross","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2274","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/22","activity_end":"2022-11-22 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64373","activity_notes":"Can you please send someone over to Unit 7 Central Cross to have a look at the metal threshold strip? Seems to be catching the door.","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 11:49 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 14:08 (travis)<\/b>Refixed main double threshold bar and tested.<\/p>

22\/11\/2022 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54995","activity_ticket_id":"52340","ticket_reference":"HDT53421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of repairs ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/22","activity_end":"2022-11-22 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64374","activity_notes":"list of repairs -To carry out repairs to the hole areasyou will need to repair this hole","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2022 10:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 11:02 (travis)<\/b>Cleared all items from roof and gantry area,and disposed off,Old flue hole in wall is not accessible to fill, contrary to Roy's suggestion of holding my ankles while I hang out of the window and cement the void.<\/p>

24\/11\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 09:18 (sandra)<\/b>to be booked in for w\/c 12th <\/p>

14\/12\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54996","activity_ticket_id":"52366","ticket_reference":"HDT53447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from somewhere in the back pipes. of the washing machine.","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/22","activity_end":"2022-11-22 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64375","activity_notes":"collect keys for repairaid 12 - 4pm ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2022 14:12 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 12:19 (sandra)<\/b>Hi Sandra,We will be able to send an engineer on Thursday, 23rd of Nov in the afternoon 12-6pm.Please lets us know if you would like to take the slot.<\/p>

30\/11\/2022 10:06 (sandra)<\/b>awaiting report from Repairaid <\/p>

30\/11\/2022 12:06 (sandra)<\/b>new door for washer\/dryer on order <\/p>

12\/12\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54997","activity_ticket_id":"52378","ticket_reference":"HDT53459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64376","activity_notes":"Gas compliance testing without PAT19th DEC ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:29 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 08:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/01\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54998","activity_ticket_id":"52379","ticket_reference":"HDT53460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64377","activity_notes":"Gas compliance testing without PAT19TH DEC ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:31 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 12:44 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 21:20 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT54999","activity_ticket_id":"52380","ticket_reference":"HDT53461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64378","activity_notes":"Gas compliance testing without PAT19TH DEC","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:33 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 12:45 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 21:20 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55000","activity_ticket_id":"52381","ticket_reference":"HDT53462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64379","activity_notes":"Gas compliance testing without PAT19th Dec","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:36 (System)<\/b>Ticket Created<\/p>

23\/01\/2023 09:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/01\/2023 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55001","activity_ticket_id":"52382","ticket_reference":"HDT53463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1111","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1111","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64380","activity_notes":"Gas compliance testing without PAT19th Dec","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:39 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 12:45 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 21:21 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55002","activity_ticket_id":"52383","ticket_reference":"HDT53464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"9-10 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1207","cs_address_2":"9-10 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1207","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/22","activity_end":"2022-12-21 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64381","activity_notes":"Gas compliance testing without PAT21 Dec","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:43 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 21:19 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55003","activity_ticket_id":"52384","ticket_reference":"HDT53465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/22","activity_end":"2022-12-21 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64382","activity_notes":"Gas compliance testing without PAT21 Dec","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:46 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 17:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55004","activity_ticket_id":"52385","ticket_reference":"HDT53466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/22","activity_end":"2022-12-21 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64383","activity_notes":"Gas compliance testing without PAT21 Dec","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:48 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 08:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/01\/2023 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55005","activity_ticket_id":"52386","ticket_reference":"HDT53467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/22","activity_end":"2022-12-21 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64384","activity_notes":"Gas compliance testing without PAT21 Dec ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:50 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 12:46 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 21:19 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55006","activity_ticket_id":"52387","ticket_reference":"HDT53468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/23","activity_end":"2023-01-04 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64385","activity_notes":"Gas compliance testing without PAT4th January ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 12:54 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 08:39 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/01\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>

05\/01\/2023 10:35 (michaelk)<\/b>Fitted new co alarm to kitchen. 1hr labour plus alarm 70 ex vat<\/p>

05\/01\/2023 10:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/01\/2023 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55007","activity_ticket_id":"52388","ticket_reference":"HDT53469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof\/walls insulation ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/22","activity_end":"2022-11-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64386","activity_notes":"Roof\/walls insulation can you please arrange for Travis to attend at 1.30pm - Thursday. He needs to bring along a tool that cuts through the wall (plaster board) . I will speak with Travis but please arrange for him to meet me on site.","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 13:00 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 14:41 (travis)<\/b>Opening up works for surveyor to inspect insulation.<\/p>

24\/11\/2022 15:28 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 15:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/12\/2022 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55008","activity_ticket_id":"52389","ticket_reference":"HDT53470","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply to site 3No x tubes of the blue liquid degreaser ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/22","activity_end":"2022-11-22 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64387","activity_notes":"To supply to site 3No x tubes of the blue liquid degreaser MR will give them to you to drop off to Randall ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 15:04 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 15:05 (jane)<\/b>Empire Supplies - L100<\/p>

22\/11\/2022 15:06 (jane)<\/b>Liquid being delivered 2\/3 days time <\/p>

02\/12\/2022 15:52 (travis)<\/b>Delivery of X3 degreaser.<\/p>

02\/12\/2022 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55009","activity_ticket_id":"52390","ticket_reference":"HDT53471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator not heating up, window it's not closing properly. To check on the faulty socket in her room","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/22","activity_end":"2022-11-22 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64388","activity_notes":"electric Radiator not heating upwith keys ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 15:14 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 14:18 (alan)<\/b>Checked all Radiators Reset controls on rad in main room and left working correctly <\/p>

25\/11\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>

28\/11\/2022 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2022 07:28 (roy)<\/b>Readjusted thermostatic control valves on two rads All okElectric towel rail element needs replacing. Power ok <\/p>

30\/11\/2022 13:55 (sandra)<\/b>Alan attended but went to the wrong building, so i had to send in Roy the next day.Information will need to be given to Michael K<\/p>

19\/12\/2022 09:25 (sandra)<\/b>access asked for Tuesday after 10am <\/p>

13\/01\/2023 14:26 (roy)<\/b>Checked all sockets and all now working ok.Window also ease and adjusted and now ok<\/p>

13\/01\/2023 15:18 (jane)<\/b>Returning on Thursday 19th January at 9am to look at heating controls <\/p>

17\/01\/2023 07:28 (michaelk)<\/b>Attended site to carry out towel rail element installation. Completed work and left in full working order. 2hrs labour plus parts, total 133 ex vat.<\/p>

17\/01\/2023 10:09 (jane)<\/b>Re-attending on Thursday <\/p>

23\/01\/2023 09:06 (michaelk)<\/b>Attended site to install heating programmer and wireless thermostat to give tenant control of the heating and hot water system. Whilst installing controls there was an additional problem with the heating zone valve identified. The zone valve was also changed and the system left fully operational. 3hrs labour plus parts, total 440.97 ex vat.<\/p>

23\/01\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55010","activity_ticket_id":"52391","ticket_reference":"HDT53472","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"pick up a package and deliver","ticket_address_1":"Goodwin & Goodwin ","ticket_address_2":"Unit 3 Guillemot Place Clarendon Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"N22 6XG","cs_address_1":"Goodwin & Goodwin ","cs_id":"2275","cs_address_2":"Unit 3 Guillemot Place Clarendon Road ","cs_town":"London","cs_postcode":"N22 6XG","ticket_client_site":"2275","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/22","activity_end":"2022-11-23 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64389","activity_notes":"Please can you arrange a pick-up a small package from my office at 120 Long acre and take to Goodwin & Goodwin, Unit 3 Guillemot Place, Clarendon Road, London, N22 6XGThe cost will come from Lynne budget c\/o Lynne HendersonThe Mercers Company 6 Frederick's PlaceLondon EC2R 8AB","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 09:42 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 06:59 (roy)<\/b>Package dropped off<\/p>

25\/11\/2022 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55011","activity_ticket_id":"52392","ticket_reference":"HDT53473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water in Flat 2","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/22","activity_end":"2022-11-23 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64390","activity_notes":"no hot water in Flat 2Description: No Hot water in flat 2, Heating is working but no hot water in plumbing. Bring your own set of Keys from the security office as tenant out of home ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 10:03 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 20:46 (michaelk)<\/b>Attended site to investigate hot water fault. Re-set boiler in communal plant room but was unable to get access into the flat to test the outlets. I have informed the office that the locks appear to have been changed. 2hrs labour 95<\/p>

24\/11\/2022 12:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55012","activity_ticket_id":"52393","ticket_reference":"HDT53474","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Boiler Service ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/22","activity_end":"2022-11-23 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64391","activity_notes":"Boiler Service - CAN I HAVE A DATE PLEASE ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 10:25 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 08:50 (michaelk)<\/b>Attended site to service vaillant boiler. The service was completed however we were informed of a pressure issue which was reoccurring. We drained the boiler and re-pressurised the expansion vessel also removing the automatic air vent and cleaning through as this vent had water leak marks. Left boiler running fully operational. 3hrs labour 140.<\/p>

01\/12\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55013","activity_ticket_id":"52394","ticket_reference":"HDT53475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The light dimmer switch in the kitchen is not working. Can someone check it today?","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/22","activity_end":"2022-11-23 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64392","activity_notes":"The light dimmer switch in the kitchen is not working. Can someone check it today?","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 12:13 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 07:08 (alan)<\/b>Replace faulty dimmer module <\/p>

24\/11\/2022 10:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55014","activity_ticket_id":"52395","ticket_reference":"HDT53476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1180","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1180","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/11\/22","activity_end":"2022-11-23 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64393","activity_notes":"Could you please send someone to the above for the washing machine door is jammed. tried turning it off for a few hours as well as using the emergency lever. None of which have managed to fix it. ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2022 14:10 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 16:01 (sandra)<\/b>Needs to be rescheduled <\/p>

28\/11\/2022 16:01 (sandra)<\/b>tenant not in on Monday 28th after 3pm as advised <\/p>

01\/12\/2022 15:02 (sandra)<\/b>reattending Monday 12 - 6pm <\/p>

02\/12\/2022 08:57 (sandra)<\/b>We will be able to attend on Monday, 05\/12 in the afternoon 12-6pm<\/p>

02\/12\/2022 08:57 (sandra)<\/b>this has been confirmed. Can the engineer call the tenant 1 hour in advance to make sure he can be home to provide access?Matan - 7817623202<\/p>

05\/12\/2022 14:01 (sandra)<\/b>(Ticket Closed)<\/p>

05\/12\/2022 14:02 (sandra)<\/b>A quick e-mail to let you know the engineer found a faulty door handle - he had one in stock, and replaced it on site - the price for the handle is 42.29 + VAT, <\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55015","activity_ticket_id":"52396","ticket_reference":"HDT53477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/22","activity_end":"2022-11-23 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64394","activity_notes":"No heating ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 14:10 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 19:27 (michaelk)<\/b>Attended site to investigate heating throughout flat. The boiler temperature setting was found too low, which was increased to 70c. The controls were then tested with all the radiators checked, tenant was then informed how to use the controls. 2hrs labour 95<\/p>

25\/11\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55016","activity_ticket_id":"52398","ticket_reference":"HDT53479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking in bathroom into flat2. Also Flat 1 has a leak under the kitchen sink ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/22","activity_end":"2022-11-23 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64395","activity_notes":"leaking in bathroom into flat2. Also Flat 1 has a leak under the kitchen sink ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 14:58 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 20:51 (michaelk)<\/b>Attended site to investigate leak into the flat below. Tested shower that was previously installed which was found to ok. The shower doors however are out of alignment and with some of the lower tiles need to be sealed. The doors when the shower is being used have caused the lino to lift outside of the shower which I believe is causing the issue. We will return to site tomorrow to correct the doors and seal where possible. 2hrs labour 95<\/p>

29\/11\/2022 08:20 (michaelk)<\/b>Attended site to attend to shower repair. Removed loose grout and replaced. Removed shower masik seal and replaced. Re-aligned shower doors to work correctly and investigated basin leak but none found. The lino tiles was also resealed as best as possible. 4hrs labour, plus materials, total 200.28 incl vat.<\/p>

29\/11\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55017","activity_ticket_id":"52399","ticket_reference":"HDT53480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"programmer not working","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/22","activity_end":"2022-11-23 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64396","activity_notes":"programmer not working ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 16:12 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 20:52 (michaelk)<\/b>Attended site to replace faulty programmer and leave in full working order. 2hrs labour plus parts, total 204 ex vat<\/p>

24\/11\/2022 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55018","activity_ticket_id":"52400","ticket_reference":"HDT53481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet leaking ","ticket_address_1":"Flat 2","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2120","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2120","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/22","activity_end":"2022-11-23 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64397","activity_notes":"toilet leaking access tomorrow whilst we wait for access to Flat 1 ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 16:48 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 20:54 (michaelk)<\/b>Attended site to investigate reported toilet issue. The leak is being caused by the pan connector which requires us to remove the back to wall pan and correct. We will return to resolve as agreed with tenant. 1hr labour 50<\/p>

29\/11\/2022 08:23 (michaelk)<\/b>Attended site to remove back to wall toilet and repair leaks. Removed pan and replaced the pan connector, flush cone and then re-assembled. Tested on completion. 4hrs labour plus parts, total 226. 24 inc vat.<\/p>

29\/11\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55019","activity_ticket_id":"52401","ticket_reference":"HDT53482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator valves jammed and cant operate the heating ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/22","activity_end":"2022-11-24 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64398","activity_notes":"radiator valves jammed and cant operate the heating ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2022 09:17 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 19:24 (michaelk)<\/b>Attended site to investigate radiators not operating. There was 3 x radiators that required the trv's to be removed and the split pins reconnected. These were then tested and left fully operational. 2hrs labour 95<\/p>

25\/11\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55020","activity_ticket_id":"52404","ticket_reference":"HDT53485","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/15065 - To rewire 3No external lights above Dishoom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12 Upper St Martins Lane ","cs_id":"2133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9NY","ticket_client_site":"2133","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/23","activity_end":"2023-02-01 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64399","activity_notes":"To rewire 3No external lights above Dishoom For Wednesday 1st February at 8am with Roy ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 11:30 (jane)<\/b>Requested access for Wednesday 1st February <\/p>

24\/01\/2023 16:22 (jane)<\/b>Confirmed for 1st February at 8am <\/p>

01\/02\/2023 19:24 (roy)<\/b>Assist Alan with external lights<\/p>

02\/02\/2023 07:19 (alan)<\/b>Quoted works <\/p>

02\/02\/2023 07:21 (alan)<\/b>Quote works <\/p>

02\/02\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55021","activity_ticket_id":"52405","ticket_reference":"HDT53486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sandra, can you please inform engineer to bring along a tool for removing panels to the wall.","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/11\/22","activity_end":"2022-11-24 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64400","activity_notes":"Sandra, can you please inform engineer to bring along a tool for removing panels to the wall.meet lilian at 1.30 ","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2022 09:27 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 09:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55022","activity_ticket_id":"52406","ticket_reference":"HDT53487","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15319 - Repairs to water tank - Option Two ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/11\/22","activity_end":"2022-11-24 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64401","activity_notes":"Repairs to water tank - two options ","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2022 11:13 (jane)<\/b>Instructed Phase Technology - waiting a date from them <\/p>

01\/12\/2022 14:58 (sandra)<\/b>booked for 14th with both <\/p>

14\/12\/2022 09:18 (jane)<\/b>Water tank engineer sick, waiting on another date <\/p>

22\/12\/2022 10:36 (jane)<\/b>Rebooked 107-115 Long acre for Saturday 14th January 2023<\/p>

22\/12\/2022 13:09 (jane)<\/b>Re-booked for Monday 9th January 2023<\/p>

11\/01\/2023 13:15 (jane)<\/b>Chased Phase Technology for an update <\/p>

11\/01\/2023 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55023","activity_ticket_id":"52407","ticket_reference":"HDT53488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/23","activity_end":"2023-01-06 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64402","activity_notes":"Gas compliance testing without PAT6th Jan ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2022 12:19 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 07:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/01\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55024","activity_ticket_id":"52408","ticket_reference":"HDT53489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1772","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1772","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/23","activity_end":"2023-01-06 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64403","activity_notes":"Gas compliance testing without PAT6th Jan ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2022 12:20 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 07:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/01\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55025","activity_ticket_id":"52409","ticket_reference":"HDT53490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1773","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1773","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/23","activity_end":"2023-01-06 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64404","activity_notes":"Gas compliance testing without PAT6th Jan ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2022 12:21 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 07:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/01\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55026","activity_ticket_id":"52410","ticket_reference":"HDT53491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1774","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1774","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/23","activity_end":"2023-01-06 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64405","activity_notes":"Gas compliance testing without PAT6th Jan","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2022 12:22 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 07:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/01\/2023 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55027","activity_ticket_id":"52411","ticket_reference":"HDT53492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"supply a meter reading ","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/22","activity_end":"2022-11-24 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64406","activity_notes":"Could you please arrange for an engineer to go and take a meter reading at the above property? they need to get access to the common parts using the old Chinatown master key, the landlord supply is located at a very high point so need to get a ladder to reach.There should be 2 meters there:E14D03628E14D03595Please let me know which one is powered and please send me a reading?Appreciate your help.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2022 12:25 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 15:01 (alan)<\/b>Meter readings <\/p>

24\/11\/2022 15:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55028","activity_ticket_id":"52324","ticket_reference":"HDT53405","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"roof leak","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/11\/22","activity_end":"2022-11-24 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64407","activity_notes":"roof leak with Roy ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2022 16:57 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 09:53 (sandra)<\/b>RAMS need to go on TAP system <\/p>

30\/11\/2022 13:34 (roy)<\/b>No access due to Ramd not in pkace<\/p>

13\/12\/2022 10:50 (sandra)<\/b>to be scheduled for thursday <\/p>

15\/12\/2022 10:12 (sandra)<\/b>booked 16th <\/p>

15\/12\/2022 11:06 (travis)<\/b>Roof works, slates.<\/p>

15\/12\/2022 11:16 (roy)<\/b>Replaced broken slates All ok<\/p>

15\/12\/2022 11:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55029","activity_ticket_id":"52412","ticket_reference":"HDT53493","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door lock ","ticket_address_1":"24 Lower Addison Gardens ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W14 8BQ","cs_address_1":"24 Lower Addison Gardens ","cs_id":"2277","cs_address_2":"","cs_town":"London ","cs_postcode":"W14 8BQ","ticket_client_site":"2277","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/11\/22","activity_end":"2022-11-24 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64408","activity_notes":"He must pick up the keys from our office 33 New Cavendish Street My mobile is 07739952188 if he has any problems When you enter the building go up the stairs where you will see patio doors to the fire escape There is a 3 way locking system on the door which does not work properly If you can repair great , if it has to be replaced please use the lock on the existing door","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2022 15:09 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 10:03 (sandra)<\/b>twenty twenty doors booked for Tuesday 29th awaiting report <\/p>

30\/11\/2022 11:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55030","activity_ticket_id":"52413","ticket_reference":"HDT53494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate common parts handrail","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24a Newport Court ","cs_id":"1251","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1251","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/11\/22","activity_end":"2022-11-24 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64409","activity_notes":"Reinstate common parts handrail","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2022 15:31 (System)<\/b>Ticket Created<\/p>

24\/11\/2022 15:57 (travis)<\/b>D bar reinstated in common area.<\/p>

25\/11\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55031","activity_ticket_id":"52414","ticket_reference":"HDT53495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Furniture to be moved today ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/22","activity_end":"2022-11-25 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64410","activity_notes":"Furniture to be moved today from 21 New Row to 16 Kingley Street Top floor office 1 relic poseur table 6 stoools1 slinky toy ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2022 10:27 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 15:59 (travis)<\/b>Furniture removal\/delivery <\/p>

27\/11\/2022 08:29 (roy)<\/b>Removed furniture from New Row but no where near to park in Carnaby St.Meeting up Monday morning <\/p>

28\/11\/2022 09:36 (travis)<\/b>Office items relocated <\/p>

28\/11\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55032","activity_ticket_id":"52414","ticket_reference":"HDT53495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Furniture to be moved today ","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"1703","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1703","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/22","activity_end":"2022-11-25 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64411","activity_notes":"Furniture to be moved today from 21 New Row to 16 Kingley Street Top floor office with Travis ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2022 10:27 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 15:59 (travis)<\/b>Furniture removal\/delivery <\/p>

27\/11\/2022 08:29 (roy)<\/b>Removed furniture from New Row but no where near to park in Carnaby St.Meeting up Monday morning <\/p>

28\/11\/2022 09:36 (travis)<\/b>Office items relocated <\/p>

28\/11\/2022 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55033","activity_ticket_id":"52415","ticket_reference":"HDT53496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant does not know how to turn the heating on ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 62 Goodge Street ","cs_id":"1560","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1560","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/22","activity_end":"2022-11-25 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64412","activity_notes":"tenant does not know how to turn the heating on ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2022 13:06 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>

29\/11\/2022 08:15 (michaelk)<\/b>Attended site to investigate heating issues reported by the tenant. Found a communication error with the controls that required us to reprogramme. The heating was then fully tested and the controls for the underfloor heating explained to the tenant. 3hrs labour 140<\/p>

29\/11\/2022 08:15 (michaelk)<\/b>Attended site to investigate heating issues reported by the tenant. Found a communication error with the controls that required us to reprogramme. The heating was then fully tested and the controls for the underfloor heating explained to the tenant. 3hrs labour 140<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55034","activity_ticket_id":"52416","ticket_reference":"HDT53497","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"We have had a call out for the above but they cannot give access today. I will email over access details later its just that I understand Roy is over there later on another job and could have done both but Flat 7 we will come back to you with times!","ticket_address_1":"Flat 7","ticket_address_2":"25 Luxborough Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Flat 7","cs_id":"2278","cs_address_2":"25 Luxborough Street ","cs_town":"London ","cs_postcode":"WC2 ","ticket_client_site":"2278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/22","activity_end":"2022-11-25 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64413","activity_notes":"Leak from roof all keys for this job are at their office We have had a call out for the above but they cannot give access today. I will email over access details later its just that I understand Roy is over there later on another job and could have done both but Flat 7 we will come back to you with times!","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2022 14:15 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 09:58 (sandra)<\/b>booked for Friday at 4pm <\/p>

02\/12\/2022 18:20 (roy)<\/b>Access flat to see location.Needs keys to access roof area<\/p>

22\/12\/2022 11:17 (sandra)<\/b>attending today <\/p>

22\/12\/2022 16:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55035","activity_ticket_id":"52356","ticket_reference":"HDT53437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/22","activity_end":"2022-11-25 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64414","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation Can you just clear 77-78 St Martins Lane on Monday morning. Flat 2 tenant will give access. We are waiting to hear from Flat 1 ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 10:05 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 11:41 (travis)<\/b>Gully & outlet clearance.<\/p>

05\/12\/2022 08:26 (iain)<\/b>Roofs.<\/p>

05\/12\/2022 08:27 (iain)<\/b>Roofs.<\/p>

06\/12\/2022 15:41 (iain)<\/b>Roofs.<\/p>

06\/12\/2022 15:42 (iain)<\/b>Roofs.<\/p>

08\/12\/2022 08:38 (iain)<\/b>Roofs.<\/p>

09\/12\/2022 08:29 (iain)<\/b>Roofs.<\/p>

09\/12\/2022 15:42 (iain)<\/b>Roofs.<\/p>

13\/12\/2022 14:06 (iain)<\/b>Roofs.<\/p>

16\/12\/2022 16:29 (iain)<\/b>Roofs.<\/p>

16\/12\/2022 16:33 (iain)<\/b>Roofs.<\/p>

19\/12\/2022 17:02 (iain)<\/b>Roofs.<\/p>

22\/12\/2022 16:10 (iain)<\/b>Roofs.<\/p>

04\/01\/2023 10:26 (iain)<\/b>Roofs<\/p>

05\/01\/2023 07:54 (iain)<\/b>Roofs.<\/p>

06\/01\/2023 08:38 (iain)<\/b>Roof.<\/p>

06\/01\/2023 17:01 (iain)<\/b>Roofs.<\/p>

12\/01\/2023 07:26 (iain)<\/b>Roofs.<\/p>

13\/01\/2023 07:50 (iain)<\/b>Roofs.<\/p>

13\/01\/2023 15:38 (iain)<\/b>Roofs.<\/p>

17\/01\/2023 09:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55036","activity_ticket_id":"52344","ticket_reference":"HDT53425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"Flat 2","ticket_address_2":"61a Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1975","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1975","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/22","activity_end":"2022-11-25 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64415","activity_notes":"Booked for Wednesday can you call Radu 07557119363 for access there is a leak coming through one of the spotlights in the kitchen on the 2nd floor - flat 2 It is a constant drip - worried about the electrics there are no obvious signs of a leak in the above flat but it is the bathroom above so believe it could be from pipes n the floors","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 15:30 (System)<\/b>Ticket Created<\/p>

18\/11\/2022 17:08 (roy)<\/b>Silicone pulling away from tray.Big hole.Needs redoing and Portland Brown to do.Electrics ok<\/p>

21\/11\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>

25\/11\/2022 15:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2022 09:56 (sandra)<\/b>booked for 30\/11<\/p>

30\/11\/2022 14:06 (sandra)<\/b>BOOKED FOR FRIDAY AT 10AM<\/p>

02\/12\/2022 18:24 (roy)<\/b>Large gap between base and wall but only one area.4 tiles higher two tiles are broken and I believe this wall was damaged somehow.Temp fix to allow tenants to use but at some point this wall needs replacing and tiled properly so tiles sit on the tray and not behind itIf leaks again then really need to do it properly <\/p>

05\/12\/2022 11:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55037","activity_ticket_id":"52417","ticket_reference":"HDT53498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 5 ","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 ","cs_id":"2279","cs_address_2":"19-23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2279","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/22","activity_end":"2022-11-25 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64416","activity_notes":"TENANT HOME THIS AFTERNOON Ceiling bulb has blown. Doesnt look like these are normal bulbs at all though and are hard wired in? Could I please request a replacement\/be shown how to replace? -","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2022 16:27 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 11:02 (sandra)<\/b>emailed for access <\/p>

30\/11\/2022 10:49 (roy)<\/b>Removed broken LED light fitting.Needs new<\/p>

01\/12\/2022 08:16 (roy)<\/b>Removed\/Replaced light fitting and driver<\/p>

01\/12\/2022 08:58 (michaelk)<\/b>Attended site to investigate heating radiators not working. Found lockshield valves turned off, opened all required valves and tested all radiators. We was also asked to look at the shower waste which had the trap section missing from the waste. We attended suppliers and collected three different types of shower wastes however none of the internal traps fitted. The shower waste will require changing completely to resolve or the correct trap sourced. Note; the trpa has already been adapted wrongly. 3hrs labour 140.<\/p>

01\/12\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55038","activity_ticket_id":"52417","ticket_reference":"HDT53498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 5 ","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 ","cs_id":"2279","cs_address_2":"19-23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2279","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/22","activity_end":"2022-11-25 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64417","activity_notes":"TENANT HOME THIS AFTERNOON - One of my radiators does not seem to be working, would be great if someone could check.- My last maintenance request was regarding the shower drain - a cup was ordered but doesnt look to have been installed and so Im still experiencing quite bad smells from the drain, would be great if one could be put in.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2022 16:27 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 11:02 (sandra)<\/b>emailed for access <\/p>

30\/11\/2022 10:49 (roy)<\/b>Removed broken LED light fitting.Needs new<\/p>

01\/12\/2022 08:16 (roy)<\/b>Removed\/Replaced light fitting and driver<\/p>

01\/12\/2022 08:58 (michaelk)<\/b>Attended site to investigate heating radiators not working. Found lockshield valves turned off, opened all required valves and tested all radiators. We was also asked to look at the shower waste which had the trap section missing from the waste. We attended suppliers and collected three different types of shower wastes however none of the internal traps fitted. The shower waste will require changing completely to resolve or the correct trap sourced. Note; the trpa has already been adapted wrongly. 3hrs labour 140.<\/p>

01\/12\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55039","activity_ticket_id":"52249","ticket_reference":"HDT53330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15291 - Replacement wine cooler ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/22","activity_end":"2022-11-29 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64418","activity_notes":"Replacement wine cooler #Tuesday 29th 10 - 2pm with keys for RepairAID ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 13:50 (sandra)<\/b>booked for Wednesday 10 - 2pm <\/p>

25\/11\/2022 14:38 (sandra)<\/b>rescheduled for Tuesday 29th 10 - 2pm <\/p>

29\/11\/2022 15:53 (travis)<\/b>Access for Repair aid.<\/p>

30\/11\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55040","activity_ticket_id":"52373","ticket_reference":"HDT53454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15316 - Replacement wine cooler","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/22","activity_end":"2022-11-29 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64419","activity_notes":"Replacement wine cooler12 - 4pm repairaid with keys Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 10:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55041","activity_ticket_id":"52418","ticket_reference":"HDT53499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issue\/leak","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64420","activity_notes":"boiler issue\/leakplease attend this morning ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 10:25 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 08:03 (michaelk)<\/b>Attended site to investigate reported leak beneath the boiler. Boiler was stripped down but no leak was found. 1hr labour 50<\/p>

29\/11\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55042","activity_ticket_id":"52419","ticket_reference":"HDT53500","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"furniture relocation ","ticket_address_1":"25 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Neal Street ","cs_id":"2280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PR","ticket_client_site":"2280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/22","activity_end":"2022-11-28 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64421","activity_notes":"furniture relocation We have some furniture which need moving from 23 Neal Street 1ST Floor to staircase 3 in 107-115 Long acre.This need to be completed by before the November 29th Please would it possible to arrange this ASAP ? let me know.See below the furniture which needs to be moved.I will also meet the boys to show them where it needs to go. ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 10:53 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 15:51 (travis)<\/b>Moving office furniture to other location.<\/p>

29\/11\/2022 07:25 (roy)<\/b>Move lots of dismantled cupboards to half way stage.Needs moving to final resting place<\/p>

30\/11\/2022 10:46 (iain)<\/b>Removals.<\/p>

30\/11\/2022 10:46 (iain)<\/b>Removals.<\/p>

30\/11\/2022 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55043","activity_ticket_id":"52419","ticket_reference":"HDT53500","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"furniture relocation ","ticket_address_1":"25 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Neal Street ","cs_id":"2280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PR","ticket_client_site":"2280","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/22","activity_end":"2022-11-28 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64422","activity_notes":"furniture relocation We have some furniture which need moving from 23 Neal Street 1ST Floor to staircase 3 in 107-115 Long acre.This need to be completed by before the November 29th Please would it possible to arrange this ASAP ? let me know.See below the furniture which needs to be moved.I will also meet the boys to show them where it needs to go. ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 10:53 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 15:51 (travis)<\/b>Moving office furniture to other location.<\/p>

29\/11\/2022 07:25 (roy)<\/b>Move lots of dismantled cupboards to half way stage.Needs moving to final resting place<\/p>

30\/11\/2022 10:46 (iain)<\/b>Removals.<\/p>

30\/11\/2022 10:46 (iain)<\/b>Removals.<\/p>

30\/11\/2022 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55044","activity_ticket_id":"52420","ticket_reference":"HDT53501","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st and GF water filter cartridges to be changed ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64423","activity_notes":"1st and GF water filter cartridges to be changed just need your plumbing contractor to swap them out? ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 10:56 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 08:04 (michaelk)<\/b>Attended site to replace water filters supplied by site. Completed work 1hr labour 50<\/p>

29\/11\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55045","activity_ticket_id":"52421","ticket_reference":"HDT53502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sewer pipes in both sinks in the bathroom are blocked. Water drains very slowly","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64424","activity_notes":"Sewer pipes in both sinks in the bathroom are blocked. Water drains very slowlyTENANT HOME UNTIL 5 PM ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 11:01 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 08:07 (michaelk)<\/b>Attended site to investigate blocked bathroom outlets. Removed basin vanity unit and unblocked trap to get working. Removed shower waste and cleaned out. Left in full working order. 2hrs labour 95<\/p>

29\/11\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55046","activity_ticket_id":"52422","ticket_reference":"HDT53503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 62 Goodge Street ","cs_id":"1560","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1560","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64425","activity_notes":"heating not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2022 11:08 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 11:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55047","activity_ticket_id":"52423","ticket_reference":"HDT53504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64426","activity_notes":"emergency call out - heating not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2022 11:14 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55048","activity_ticket_id":"52425","ticket_reference":"HDT53506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency callout - no hot water or heating ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64427","activity_notes":"Emergency callout - no hot water or heating ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2022 11:19 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55049","activity_ticket_id":"52426","ticket_reference":"HDT53507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53506 Follow-Up - no heating and hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64428","activity_notes":"HDT53506 Follow-Up - no heating and hot water ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 11:21 (sandra)<\/b>part on order <\/p>

29\/11\/2022 08:08 (michaelk)<\/b>Attended site to investigate boiler failure. Traced problem to the ignition transformer and electrode which requires changing. Have orderd replacements that dlare due in tomorrow. 2hrs labour 95<\/p>

29\/11\/2022 09:20 (sandra)<\/b> Have orderd replacements that dlare due in tomorrow.<\/p>

01\/12\/2022 08:37 (michaelk)<\/b>Attended site to strip down boiler and replace spare parts as required. Replaced electrode due to wear and replaced seal. Adapted wiring and replaced ignition transformer and tested boiler for correct operation. 3hrs labour plus parts, total 191.86 ex vat.<\/p>

01\/12\/2022 09:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55050","activity_ticket_id":"52427","ticket_reference":"HDT53508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - leak ","ticket_address_1":"4a Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4a Upper St Martins Lane ","cs_id":"2281","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9EA","ticket_client_site":"2281","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64429","activity_notes":"Emergency call out - leak ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2022 11:36 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 11:39 (sandra)<\/b>(Ticket Closed)<\/p>

28\/11\/2022 11:39 (sandra)<\/b>David McNee phoned this one through to Roy <\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55051","activity_ticket_id":"52428","ticket_reference":"HDT53509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in the common parts ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64430","activity_notes":"no lights in the common parts Later today ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 11:42 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 07:26 (roy)<\/b>Reset key switch.Emergency light test switch<\/p>

29\/11\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55052","activity_ticket_id":"52429","ticket_reference":"HDT53510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumbing issues ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64431","activity_notes":"plumbing issues ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 11:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 08:10 (michaelk)<\/b>Attended site to meet lilian and to explain\/test the heating system. Left in full working order, 1hr labour 50.<\/p>

29\/11\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55053","activity_ticket_id":"52430","ticket_reference":"HDT53511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 5","ticket_address_2":"33-35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2282","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2282","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64432","activity_notes":"No heating or hot water in the flat 5The boiler is showing a fault was E125 and now is E131, after a restart.Tenant will be in all day for access please call on 07508805085 before attending","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 11:53 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 16:23 (sandra)<\/b>Tenant will be in all day for access please call on 07508805085 before attending<\/p>

29\/11\/2022 08:11 (michaelk)<\/b>Attended site to investigate boiler lockout fault. The problem was an electrical issue between the pcb and gas valve. The boiler was re-set and left in full working order. 2hrs labour 95<\/p>

29\/11\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55054","activity_ticket_id":"52431","ticket_reference":"HDT53512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"appliances ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/11\/22","activity_end":"2022-11-28 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64433","activity_notes":"appliances the washer was leaking some water on the floor at some pointthe dryer was smelling like something might be burning and I had to turn it off mid-cycle. ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2022 13:15 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55055","activity_ticket_id":"52432","ticket_reference":"HDT53513","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"hot water issue on 5th Floor ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64434","activity_notes":"hot water issue on 5th Floor ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2022 13:22 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55056","activity_ticket_id":"52402","ticket_reference":"HDT53483","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"TR\/SW\/15298 - Various roof works ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/12\/22","activity_end":"2022-12-02 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64435","activity_notes":"Various roof works BOOKED FOR FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2022 13:05 (sandra)<\/b>need RAMS on tap system <\/p>

08\/12\/2022 13:19 (jane)<\/b>Programmed in for Friday 9th December <\/p>

09\/12\/2022 15:28 (travis)<\/b>Various roof works.<\/p>

09\/12\/2022 17:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55057","activity_ticket_id":"52403","ticket_reference":"HDT53484","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15268 - Third Floor Office - Redecoration and new flooring - Order Number KF 10081062","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/01\/23","activity_end":"2023-01-12 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64436","activity_notes":"Third Floor Office - Redecoration and new flooring when can i book this in ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 14:59 (michael)<\/b>94 packs of flooring required - 6KInstallation -2K<\/p>

10\/01\/2023 15:32 (travis)<\/b>Uplifting engineered flooring.<\/p>

10\/01\/2023 15:55 (iain)<\/b>Flooring.<\/p>

12\/01\/2023 07:20 (travis)<\/b>Flooring works <\/p>

12\/01\/2023 07:26 (iain)<\/b>Flooring.<\/p>

13\/01\/2023 14:34 (travis)<\/b>Levelling sub floor in various areas.<\/p>

23\/01\/2023 09:47 (alan)<\/b>Flooring <\/p>

25\/01\/2023 09:47 (alan)<\/b>Drop of flooring <\/p>

26\/01\/2023 09:26 (travis)<\/b>Timber (skirting), collected from tp's and delivered to office on site.<\/p>

27\/01\/2023 10:16 (alan)<\/b>Flooring <\/p>

27\/01\/2023 18:27 (dean)<\/b>Done 3175.00<\/p>

30\/01\/2023 16:01 (travis)<\/b>Skirting works.<\/p>

02\/02\/2023 07:23 (alan)<\/b>Remove rubbish from site <\/p>

02\/02\/2023 15:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55058","activity_ticket_id":"52424","ticket_reference":"HDT53505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53504 Follow-Up - heating keeps cutting out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64437","activity_notes":"HDT53504 Follow-Up - heating keeps cutting out tenant in tomorrow morning (Tuesday)","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2022 08:20 (michaelk)<\/b>Attended site to investigate boiler fault. Found expansion vessel undercharged which was causing the safety valve to lift, lowering the system pressure. Drained boiler, re-charged vessel and ran heating up to normal working temperature. When the boiler reached shut down temperature the pump correctly runs on however when this period ends the boiler then cuts out on high temperature. I will consult with heatrae regarding powerflushing\/ trying to improve the circulation. 3hrs labour 140.<\/p>

01\/12\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55059","activity_ticket_id":"52397","ticket_reference":"HDT53478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sensor light ","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Wardour Street ","cs_id":"1298","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1298","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/22","activity_end":"2022-11-28 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64438","activity_notes":"sensor light Alan is aware of the above and will get this replaced tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2022 14:56 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 15:36 (sandra)<\/b>needs to be picked up from B&Q<\/p>

09\/01\/2023 13:26 (alan)<\/b>Replace outside sensor light <\/p>

09\/01\/2023 13:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55060","activity_ticket_id":"52390","ticket_reference":"HDT53471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator not heating up, window it's not closing properly. To check on the faulty socket in her room","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/22","activity_end":"2022-11-28 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64439","activity_notes":"Radiator not heating up","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 15:14 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 14:18 (alan)<\/b>Checked all Radiators Reset controls on rad in main room and left working correctly <\/p>

25\/11\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>

28\/11\/2022 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2022 07:28 (roy)<\/b>Readjusted thermostatic control valves on two rads All okElectric towel rail element needs replacing. Power ok <\/p>

30\/11\/2022 13:55 (sandra)<\/b>Alan attended but went to the wrong building, so i had to send in Roy the next day.Information will need to be given to Michael K<\/p>

19\/12\/2022 09:25 (sandra)<\/b>access asked for Tuesday after 10am <\/p>

13\/01\/2023 14:26 (roy)<\/b>Checked all sockets and all now working ok.Window also ease and adjusted and now ok<\/p>

13\/01\/2023 15:18 (jane)<\/b>Returning on Thursday 19th January at 9am to look at heating controls <\/p>

17\/01\/2023 07:28 (michaelk)<\/b>Attended site to carry out towel rail element installation. Completed work and left in full working order. 2hrs labour plus parts, total 133 ex vat.<\/p>

17\/01\/2023 10:09 (jane)<\/b>Re-attending on Thursday <\/p>

23\/01\/2023 09:06 (michaelk)<\/b>Attended site to install heating programmer and wireless thermostat to give tenant control of the heating and hot water system. Whilst installing controls there was an additional problem with the heating zone valve identified. The zone valve was also changed and the system left fully operational. 3hrs labour plus parts, total 440.97 ex vat.<\/p>

23\/01\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55061","activity_ticket_id":"52434","ticket_reference":"HDT53515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"15 Tavistock St FLat 1 Boiler is not working - collect management keys but knock on the door first; the tenant may be home.","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/22","activity_end":"2022-11-28 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64440","activity_notes":"15 Tavistock St FLat 1 Boiler is not working - collect management keys but knock on the door first; the tenant may be home.","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 16:17 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 09:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55062","activity_ticket_id":"52436","ticket_reference":"HDT53517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of the radiators in the flat is leaking, and several others definitely need bleeding","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/22","activity_end":"2022-12-01 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64441","activity_notes":"One of the radiators in the flat is leaking, and several others definitely need bleedingon Thursday -1st from 10amThe tenant will be around to give access.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 09:11 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 20:16 (michaelk)<\/b>Attended site to investigate reported leaking radiator. I have isolated the radiator and forwarded details to the office, informing lilan also. Vented all radiators and tested circulation through the whole system. 2hrs labour 95<\/p>

02\/12\/2022 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55063","activity_ticket_id":"52437","ticket_reference":"HDT53518","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/22","activity_end":"2022-11-29 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64442","activity_notes":"Description: No hot water. Please bring set of keys.Saliha - 07860 557 134. SP can call the tenant and access the apartment without tenant being there ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 09:14 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 08:42 (michaelk)<\/b>Attended site to investigate hot water and heating issue to boiler following full access to the flat. Traced the issue to circulation through the dhw plate heat exchanger. The complete hydro-block had to be removed and the plate heat exchanger cleaned with acid, which proved that the heat exchanger on both sides was heavily blocked. The hydro-block was then re-assembled and new seal fitted where required and fully tested on completion. 4hrs labour plus chemical, total 205el ex vat<\/p>

01\/12\/2022 09:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55064","activity_ticket_id":"52435","ticket_reference":"HDT53516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fan is making a lot of noise ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/22","activity_end":"2022-11-29 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64443","activity_notes":"both bathroom fans are faulty again and were only installed in JulyWednesday with tenant after mid day ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 09:10 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 08:13 (roy)<\/b>Really not sure what the tenant was talking about.Both fans are silent but one is making just a little noise. Nothing bad .Checked znd all seems okTenant said earlier it was making a louder noiseDo we replace it??<\/p>

01\/12\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55065","activity_ticket_id":"52209","ticket_reference":"HDT53290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and tap leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/22","activity_end":"2022-11-29 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64444","activity_notes":"boiler and tap leaking Your team attended to this flat a few weeks ago and replaced a part of the boiler. They have reported the following: - shower only lukewarm water - tap dripping - black mould in shower and at the bathroom windows Can you please check if this is because of the tenant's misuse of the bathroom?- fridge door section\/ blind is coming loose","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2022 16:44 (System)<\/b>Ticket Created<\/p>

04\/11\/2022 11:44 (jane)<\/b>Access for today between 4pm and 4:45pm<\/p>

05\/11\/2022 15:45 (roy)<\/b>Looked at items but tenant going out so not allowed to stay.Varioys bits arranged for Monday at 3pm<\/p>

07\/11\/2022 16:16 (travis)<\/b>Replacement of mastic,cleaned off mould around glass cubes,fitted floor door stop,will return with metal cupboard strip in kitchen when plumber attends,New basin tap and outlet with pop up plug required (plumber)I have details of the tap ect,will send via WhatsApp.<\/p>

30\/11\/2022 09:50 (sandra)<\/b>small piece of metal needed for one of the cupboards. Travis to purchase and then it can be booked in <\/p>

15\/12\/2022 14:32 (sandra)<\/b>emailed to book Friday afternoon to fit piece of wood to kitchen cabinet <\/p>

16\/12\/2022 13:05 (travis)<\/b>Kitchen cupboard door, metal strip refixed.<\/p>

16\/12\/2022 13:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55066","activity_ticket_id":"52438","ticket_reference":"HDT53519","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/22","activity_end":"2022-11-29 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64445","activity_notes":"15 Tavistock St FLat 1 Boiler is not working - collect management keys but knock on the door first; the tenant may be home.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 10:18 (System)<\/b>Ticket Created<\/p>

29\/11\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>

01\/12\/2022 08:53 (michaelk)<\/b>Attended site to investigate reported boiler failure. Found system pressure low with the filling loop and aav both leaking. Collected replacement parts from suppliers, returned to site and fitted, leaving the boiler in full working order. 3hrs labour plus parts, total 191 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55067","activity_ticket_id":"52440","ticket_reference":"HDT53521","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"possible leak from Flat 5 into Flat 3","ticket_address_1":"Flat 3","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2283","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2283","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/22","activity_end":"2022-11-29 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64446","activity_notes":"possible leak from Flat 5 into Flat 3Can we have a call out please as there is a leak going into flat 3 possibly from flat above (5) we have keys in the office!","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 12:37 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 08:23 (roy)<\/b>Leak into flat 3, 5,7 no access into 9, 11 or 13.Checketanks on roof and I believe it is a condensation problem as lot of dampness on floor water streaming down doors.Need further investigation <\/p>

30\/11\/2022 09:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55068","activity_ticket_id":"52439","ticket_reference":"HDT53520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15318 - New Grohe shower cartridge ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/22","activity_end":"2022-11-29 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64447","activity_notes":"New Grohe shower cartridge ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:25 (sandra)<\/b>emailed for access <\/p>

20\/12\/2022 15:24 (sandra)<\/b>wednesday with keys <\/p>

20\/12\/2022 20:33 (michaelk)<\/b>Attended site to replace quoted shower spares following boiler upgrade.Completed works and left fully operational. 3hrs labour plus parts, total 288.83 ex vat.<\/p>

20\/12\/2022 21:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55069","activity_ticket_id":"52442","ticket_reference":"HDT53523","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"list of works ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/22","activity_end":"2022-12-02 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64448","activity_notes":"booked for 7th 2 light bulbs from two light fixtures require changing (ground floor and staircase leading to lower ground floor)Air Freshener unit has come off wall and currently sitting on top of mail stand","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 14:56 (System)<\/b>Ticket Created<\/p>

02\/12\/2022 14:40 (roy)<\/b>Replaced candle LED bulbs<\/p>

02\/12\/2022 14:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55070","activity_ticket_id":"52320","ticket_reference":"HDT53401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15307 - Replacement door","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/11\/22","activity_end":"2022-11-29 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64449","activity_notes":"Replacement door - has been fitted and will need to be decorated as soon as possible ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2022 15:52 (travis)<\/b>Main door replacement Inc,Hinges, smoke seals,dead lock,night latch,pull handle ,Door closer, threshold bar,ect.<\/p>

30\/11\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 09:17 (sandra)<\/b>to be booked in w\/c 12th<\/p>

19\/12\/2022 11:23 (sandra)<\/b>booked Tuesday <\/p>

20\/12\/2022 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55071","activity_ticket_id":"52248","ticket_reference":"HDT53329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15290 - New Roller blinds or venetian blinds - Option Two in dark grey","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/22","activity_end":"2022-11-29 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64450","activity_notes":"New roller blinds or venetian blinds -11 oclock Thursday ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2022 14:49 (jane)<\/b>3No x grey wooden blinds on order, 7-10 day lead-time <\/p>

30\/11\/2022 09:50 (sandra)<\/b>blinds are in reception. <\/p>

30\/11\/2022 10:33 (sandra)<\/b>provisionally booked for Monday 5th <\/p>

30\/11\/2022 16:35 (sandra)<\/b>booked to fit at 11 am Thursday <\/p>

01\/12\/2022 16:00 (iain)<\/b>3 blinds.<\/p>

02\/12\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55072","activity_ticket_id":"52443","ticket_reference":"HDT53524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2093","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/22","activity_end":"2022-11-30 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64451","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 09:20 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 10:21 (sandra)<\/b>booked for 1st December <\/p>

01\/12\/2022 13:15 (sandra)<\/b>(Ticket Closed)<\/p>

01\/12\/2022 20:37 (michaelk)<\/b>Attended site to carry out the alarm and maintenance compliance test only. 70.<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55073","activity_ticket_id":"52419","ticket_reference":"HDT53500","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"furniture relocation ","ticket_address_1":"25 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Neal Street ","cs_id":"2280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PR","ticket_client_site":"2280","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/22","activity_end":"2022-11-30 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64452","activity_notes":"furniture relocation We have some furniture which need moving from 23 Neal Street 1ST Floor to staircase 3 in 107-115 Long acre.This need to be completed by before the November 29th Please would it possible to arrange this ASAP ? let me know.See below the furniture which needs to be moved.I will also meet the boys to show them where it needs to go. ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2022 10:53 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 15:51 (travis)<\/b>Moving office furniture to other location.<\/p>

29\/11\/2022 07:25 (roy)<\/b>Move lots of dismantled cupboards to half way stage.Needs moving to final resting place<\/p>

30\/11\/2022 10:46 (iain)<\/b>Removals.<\/p>

30\/11\/2022 10:46 (iain)<\/b>Removals.<\/p>

30\/11\/2022 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55074","activity_ticket_id":"52444","ticket_reference":"HDT53525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/22","activity_end":"2022-11-30 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64453","activity_notes":"heating not working ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 09:47 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55075","activity_ticket_id":"51711","ticket_reference":"HDT52792","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of items ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/12\/22","activity_end":"2022-12-06 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64454","activity_notes":"Please can you arrange to have the item in the picture removed.The item will be in old brewers yard and the glass doors are in the basement of 107-115,with Travis 6th dec ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2022 14:14 (System)<\/b>Ticket Created<\/p>

16\/09\/2022 15:21 (travis)<\/b>Cut up steel window frames,Load van and disposal.Will remove glazing on return from holiday.<\/p>

20\/10\/2022 12:16 (jane)<\/b>Requires 2 x men to remove the glazing, will programme in for early next week <\/p>

30\/11\/2022 09:48 (sandra)<\/b>spoke to Travis and he is having a look today <\/p>

02\/12\/2022 13:03 (sandra)<\/b>booked for Tuesday 6th <\/p>

06\/12\/2022 11:25 (travis)<\/b>Glass units, rubbish removal\/disposal.<\/p>

06\/12\/2022 15:45 (iain)<\/b>Removals.<\/p>

06\/12\/2022 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55076","activity_ticket_id":"52441","ticket_reference":"HDT53522","ticket_client":"2116","client_name":"Bancone ","ticket_title":"list of works ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/23","activity_end":"2023-02-10 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64455","activity_notes":"To repair socket at same time as carrying out PAT and emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2022 14:50 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 08:54 (alan)<\/b>Look at list of works and order parts <\/p>

16\/12\/2022 11:38 (sandra)<\/b>ordered parts <\/p>

25\/01\/2023 13:57 (jane)<\/b>Reported back to Bancone we are unable to obtain the driver units for the menu board, awaiting their reply <\/p>

26\/01\/2023 15:33 (jane)<\/b>To repair socket at same time as carrying out PAT and emergency lighting test - unable to repair menu board, requires new, notified site <\/p>

17\/02\/2023 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55077","activity_ticket_id":"52445","ticket_reference":"HDT53526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/22","activity_end":"2022-11-30 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64456","activity_notes":"toilet flush CALL LILIAN WHEN YOU WANT ACCESS Are you able to arrange for a plumber to investigate later this afternoon?The tenant requested that I should assist with access.Please give me a call and we shall meet at 11A.ThanksTenant reported : When flush, it drains slowly","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 10:19 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 20:35 (michaelk)<\/b>Attended site to check on reported toilet flush issue. The actual issue is with the waste pipe being partially blocked, affecting both ensuite and ground floor toilets. Removed aav found underneath the stairs, however the valve was not at fault. Informed lilian. 1hr labour 50<\/p>

08\/12\/2022 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55078","activity_ticket_id":"52446","ticket_reference":"HDT53527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/22","activity_end":"2022-11-30 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64457","activity_notes":"list of works 1) The shower sometimes doesnt give any water or just very cold water, even if nothing else in the apartment is using the water.","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 10:24 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 10:24 (sandra)<\/b>booked for 9am on Thursday 1st <\/p>

30\/11\/2022 11:25 (travis)<\/b>Attended and found secondary glazing frame to be broken.Removed glazing for safety of tenant.20\/20 doors & widows will need to attend to measure\/quote for replacement, approximately2m x 1.7m window size.Photos if needed.<\/p>

01\/12\/2022 15:01 (sandra)<\/b>attended today and awaiting update <\/p>

01\/12\/2022 20:43 (michaelk)<\/b>Attended site to investigate reported cold and hot water issues. Found the cold water flow rate at 4 l\/min and the hot water flow temperature fluctuating. I would recommend descaling the hws heat exchanger and I will send costs to install a mains booster pump. 1hr labour 50<\/p>

02\/12\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55079","activity_ticket_id":"52446","ticket_reference":"HDT53527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/22","activity_end":"2022-11-30 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64458","activity_notes":"list of works booked for 9am on 1st Dec Thursday 2) The window rail in the living room is cricket and hence the window is not fully stuck and sometimes just randomly drops out of its socket","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 10:24 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 10:24 (sandra)<\/b>booked for 9am on Thursday 1st <\/p>

30\/11\/2022 11:25 (travis)<\/b>Attended and found secondary glazing frame to be broken.Removed glazing for safety of tenant.20\/20 doors & widows will need to attend to measure\/quote for replacement, approximately2m x 1.7m window size.Photos if needed.<\/p>

01\/12\/2022 15:01 (sandra)<\/b>attended today and awaiting update <\/p>

01\/12\/2022 20:43 (michaelk)<\/b>Attended site to investigate reported cold and hot water issues. Found the cold water flow rate at 4 l\/min and the hot water flow temperature fluctuating. I would recommend descaling the hws heat exchanger and I will send costs to install a mains booster pump. 1hr labour 50<\/p>

02\/12\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55080","activity_ticket_id":"52447","ticket_reference":"HDT53528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/22","activity_end":"2022-11-30 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64459","activity_notes":"Gas compliance testing without PATTO BE DONE AS SOON AS POSSIBLE ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 10:31 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 20:42 (michaelk)<\/b>Attended site to carry out gas compliance to 2 x commercial heating boilers. Carries out service to both boilers and recorded on safety certification. 4hrs labour 185<\/p>

08\/12\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55081","activity_ticket_id":"52446","ticket_reference":"HDT53527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"30\/11\/22","activity_end":"2022-11-30 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64460","activity_notes":"list of works 1) The shower sometimes doesnt give any water or just very cold water, even if nothing else in the apartment is using the water.2) The window rail in the living room is cricket and hence the window is not fully stuck and sometimes just randomly drops out of its socket","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 10:24 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 10:24 (sandra)<\/b>booked for 9am on Thursday 1st <\/p>

30\/11\/2022 11:25 (travis)<\/b>Attended and found secondary glazing frame to be broken.Removed glazing for safety of tenant.20\/20 doors & widows will need to attend to measure\/quote for replacement, approximately2m x 1.7m window size.Photos if needed.<\/p>

01\/12\/2022 15:01 (sandra)<\/b>attended today and awaiting update <\/p>

01\/12\/2022 20:43 (michaelk)<\/b>Attended site to investigate reported cold and hot water issues. Found the cold water flow rate at 4 l\/min and the hot water flow temperature fluctuating. I would recommend descaling the hws heat exchanger and I will send costs to install a mains booster pump. 1hr labour 50<\/p>

02\/12\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55082","activity_ticket_id":"52356","ticket_reference":"HDT53437","ticket_client":"471","client_name":"c\/o Mapp","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/22","activity_end":"2022-11-30 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64461","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached FITZROVIA, OPERA QUARTER, COLISEUM AND CHINATOWN look under file for roof access ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 10:05 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 11:41 (travis)<\/b>Gully & outlet clearance.<\/p>

05\/12\/2022 08:26 (iain)<\/b>Roofs.<\/p>

05\/12\/2022 08:27 (iain)<\/b>Roofs.<\/p>

06\/12\/2022 15:41 (iain)<\/b>Roofs.<\/p>

06\/12\/2022 15:42 (iain)<\/b>Roofs.<\/p>

08\/12\/2022 08:38 (iain)<\/b>Roofs.<\/p>

09\/12\/2022 08:29 (iain)<\/b>Roofs.<\/p>

09\/12\/2022 15:42 (iain)<\/b>Roofs.<\/p>

13\/12\/2022 14:06 (iain)<\/b>Roofs.<\/p>

16\/12\/2022 16:29 (iain)<\/b>Roofs.<\/p>

16\/12\/2022 16:33 (iain)<\/b>Roofs.<\/p>

19\/12\/2022 17:02 (iain)<\/b>Roofs.<\/p>

22\/12\/2022 16:10 (iain)<\/b>Roofs.<\/p>

04\/01\/2023 10:26 (iain)<\/b>Roofs<\/p>

05\/01\/2023 07:54 (iain)<\/b>Roofs.<\/p>

06\/01\/2023 08:38 (iain)<\/b>Roof.<\/p>

06\/01\/2023 17:01 (iain)<\/b>Roofs.<\/p>

12\/01\/2023 07:26 (iain)<\/b>Roofs.<\/p>

13\/01\/2023 07:50 (iain)<\/b>Roofs.<\/p>

13\/01\/2023 15:38 (iain)<\/b>Roofs.<\/p>

17\/01\/2023 09:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55083","activity_ticket_id":"52448","ticket_reference":"HDT53529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rotting windowsill ","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/22","activity_end":"2022-11-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64462","activity_notes":"Rotting windowsill Not sure who attended back in June to check on the leak and the rotted windowsill.I received a few complains from tenants that contractor attend, look and go. No news after that.Can you arrange for an engineer to investigate? I will attend together.","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 12:00 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 13:29 (sandra)<\/b>to return Friday to repair <\/p>

30\/11\/2022 13:43 (travis)<\/b>Cleared roof above and unblocked gullies which contributes to this leak.Returning Friday to repair water damaged reveals.<\/p>

30\/11\/2022 14:09 (sandra)<\/b>returning Friday <\/p>

02\/12\/2022 11:25 (travis)<\/b>Replacement of rotten window reveal.<\/p>

02\/12\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55084","activity_ticket_id":"52449","ticket_reference":"HDT53530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenants in this building have reported that the front door does not close automatically. They found it open a couple of times at night. Would it be possible to install a door closer and check that the lock is working properly? ","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/22","activity_end":"2022-11-30 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64463","activity_notes":"tenants in this building have reported that the front door does not close automatically. They found it open a couple of times at night. Would it be possible to install a door closer and check that the lock is working properly? ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 13:10 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 15:43 (iain)<\/b>Overhauled lock, closer and door.<\/p>

06\/12\/2022 16:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55085","activity_ticket_id":"52450","ticket_reference":"HDT53531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the tenant reported that the thermostat in the apartment is not working; the heating turns on even when the thermostat is off. ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3, 38 St Martins Lane ","cs_id":"1758","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1758","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/22","activity_end":"2022-11-30 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64464","activity_notes":"the tenant reported that the thermostat in the apartment is not working; the heating turns on even when the thermostat is off. with keys today ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 13:17 (System)<\/b>Ticket Created<\/p>

02\/12\/2022 18:19 (roy)<\/b>Faulty room stat but tenant also had all the thermostatic control valves fully on.Michael to replace room stat<\/p>

05\/12\/2022 11:37 (sandra)<\/b>Roy attended in MK absence and fed back. MK to attend <\/p>

06\/12\/2022 11:20 (sandra)<\/b>waiting on tenant to confirm access this afternoon 6\/12<\/p>

06\/12\/2022 20:40 (michaelk)<\/b>Attended site to investigate thermostat issues. Traced the problem to a faulty roomstat which was sourced from a supplier and replaced. Tested operation on completion. 2hrs labour plus parts, total 141.53 ex vat.<\/p>

07\/12\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55086","activity_ticket_id":"52390","ticket_reference":"HDT53471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator not heating up, window it's not closing properly. To check on the faulty socket in her room","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/23","activity_end":"2022-11-30 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64465","activity_notes":"Radiator not heating upThe Gas engineer is attending at 1pm this Friday -13th for the shower rail replacement parts","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 15:14 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 14:18 (alan)<\/b>Checked all Radiators Reset controls on rad in main room and left working correctly <\/p>

25\/11\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>

28\/11\/2022 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2022 07:28 (roy)<\/b>Readjusted thermostatic control valves on two rads All okElectric towel rail element needs replacing. Power ok <\/p>

30\/11\/2022 13:55 (sandra)<\/b>Alan attended but went to the wrong building, so i had to send in Roy the next day.Information will need to be given to Michael K<\/p>

19\/12\/2022 09:25 (sandra)<\/b>access asked for Tuesday after 10am <\/p>

13\/01\/2023 14:26 (roy)<\/b>Checked all sockets and all now working ok.Window also ease and adjusted and now ok<\/p>

13\/01\/2023 15:18 (jane)<\/b>Returning on Thursday 19th January at 9am to look at heating controls <\/p>

17\/01\/2023 07:28 (michaelk)<\/b>Attended site to carry out towel rail element installation. Completed work and left in full working order. 2hrs labour plus parts, total 133 ex vat.<\/p>

17\/01\/2023 10:09 (jane)<\/b>Re-attending on Thursday <\/p>

23\/01\/2023 09:06 (michaelk)<\/b>Attended site to install heating programmer and wireless thermostat to give tenant control of the heating and hot water system. Whilst installing controls there was an additional problem with the heating zone valve identified. The zone valve was also changed and the system left fully operational. 3hrs labour plus parts, total 440.97 ex vat.<\/p>

23\/01\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55087","activity_ticket_id":"52451","ticket_reference":"HDT53532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15300 - Boiler repairs ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/22","activity_end":"2022-11-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64466","activity_notes":"Boiler repairs ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 20:45 (michaelk)<\/b>Attended site to carry out quoted boiler spares repair to worcester boiler. Completed parts replacement and tested boiler on completion as per gas safety regulations. 4hrs labour plus parts, total 754.64 ex vat.<\/p>

08\/12\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55088","activity_ticket_id":"52452","ticket_reference":"HDT53533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To redecorate entire flat on 25th January 23","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/01\/23","activity_end":"2023-01-25 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64467","activity_notes":"To redecorate entire flat on 25th January 23tenant moves in on 27th Jan","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 14:49 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 14:51 (sandra)<\/b>booked for 25th\/26th January 23<\/p>

25\/01\/2023 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55089","activity_ticket_id":"52453","ticket_reference":"HDT53534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant can access the flat with his key","ticket_address_1":"Flat 3, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 36 Wellington Street ","cs_id":"1570","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1570","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/22","activity_end":"2022-11-30 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64468","activity_notes":"tenant can access the flat with his keypick up keys from security ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 15:18 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 14:21 (iain)<\/b>Attempted to gain access.<\/p>

01\/12\/2022 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55090","activity_ticket_id":"52454","ticket_reference":"HDT53535","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install a Tow Board on the side of the roof edge of 121 Long Acre","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"2286","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2286","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/22","activity_end":"2022-11-30 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64469","activity_notes":"Install a Tow Board on the side of the roof edge of 121 Long Acre","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 16:54 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 15:45 (iain)<\/b>Roof toe board.<\/p>

09\/12\/2022 19:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55091","activity_ticket_id":"52455","ticket_reference":"HDT53536","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Fire Door remedial works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/22","activity_end":"2022-11-30 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64470","activity_notes":"Fire Door remedial works","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 16:56 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 15:22 (jane)<\/b>10 x pairs of hinges on order, expected in tomorrow <\/p>

15\/12\/2022 14:35 (sandra)<\/b>MR to walk around with Travis to look at all the fire doors and what works are required. <\/p>

16\/12\/2022 11:12 (sandra)<\/b>attending today <\/p>

16\/12\/2022 12:31 (travis)<\/b>Checking all doors in above property for individual quotes for fire proofing works.All details will be sent via WhatsApp.<\/p>

19\/12\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 15:54 (travis)<\/b>H&S Works,Hinges ect.<\/p>

22\/12\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55092","activity_ticket_id":"52456","ticket_reference":"HDT53537","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Door to the Basement needs Fire Door remedial works","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/11\/22","activity_end":"2022-11-30 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64471","activity_notes":"Door to the Basement needs Fire Door remedial works","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 16:56 (System)<\/b>Ticket Created<\/p>

05\/12\/2022 12:43 (travis)<\/b>Attended and found door needs replacing,Contacted Randall and agreed a quote should be taken .Details sent to office.<\/p>

05\/12\/2022 13:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55093","activity_ticket_id":"52457","ticket_reference":"HDT53538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate a cupboard door ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/22","activity_end":"2022-12-01 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64472","activity_notes":"reinstate a cupboard door ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2022 09:05 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 09:25 (travis)<\/b>Reinstated boiler cupboard door,and refitted toilet seat.<\/p>

01\/12\/2022 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55094","activity_ticket_id":"52458","ticket_reference":"HDT53539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15168 - full redecoration ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/12\/22","activity_end":"2022-12-01 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64473","activity_notes":"full redecoration ","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>

01\/12\/2022 11:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55095","activity_ticket_id":"52459","ticket_reference":"HDT53540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15331 - Clear roof and reinstate lead to gulleys","ticket_address_1":"42 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"42 Rupert Street ","cs_id":"2285","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2285","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/22","activity_end":"2022-12-01 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64474","activity_notes":"Clear roof and reinstate lead to gulleys","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2022 15:34 (travis)<\/b>Reinstated lead gully,Cleared all gullies and outlets,Swept and bagged up all rubbish left on roof and disposed off.<\/p>

02\/12\/2022 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55096","activity_ticket_id":"52460","ticket_reference":"HDT53541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights are out in the common parts ","ticket_address_1":"18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Charlotte Street ","cs_id":"1080","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1080","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/22","activity_end":"2022-12-01 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64475","activity_notes":"lights are out in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2022 11:32 (System)<\/b>Ticket Created<\/p>

02\/12\/2022 14:42 (roy)<\/b>Returned and found nothing good wrong <\/p>

02\/12\/2022 14:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55097","activity_ticket_id":"52433","ticket_reference":"HDT53514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15328 - replacement blinds ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/12\/22","activity_end":"2022-12-01 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64476","activity_notes":"replacement blinds blinds can be collected tonight out back fitting tomorrow enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2022 14:20 (iain)<\/b>Roofs.<\/p>

01\/12\/2022 14:46 (sandra)<\/b>access Friday with keys <\/p>

05\/12\/2022 08:26 (iain)<\/b>3 blinds.<\/p>

05\/12\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55098","activity_ticket_id":"52461","ticket_reference":"HDT53542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The heating stopped working. Please collect management keys.","ticket_address_1":"Flat 3","ticket_address_2":"36-38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2287","cs_address_2":"36-38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/22","activity_end":"2022-12-01 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64477","activity_notes":"The heating stopped working. Please collect management keys.","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2022 13:19 (System)<\/b>Ticket Created<\/p>

01\/12\/2022 20:39 (michaelk)<\/b>Attended site to investigate heating failure. Traced problem to the system pressure which had tripped out the heatrae boiler. Rectified the system pressure and reset boiler. Left the system fully operational. 2hrs labour 95<\/p>

02\/12\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55099","activity_ticket_id":"52462","ticket_reference":"HDT53543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15333 - replacement heat exchanger ","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/22","activity_end":"2022-12-01 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64478","activity_notes":"replacement heat exchanger ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 16:59 (sandra)<\/b>asked for access for the 4th <\/p>

05\/01\/2023 16:19 (jane)<\/b>Attending 9am on 6th January - Tenant to give access <\/p>

09\/01\/2023 07:23 (michaelk)<\/b>Attended site to replace boiler heat exchanger. Completed work, however when testing there was a fault on the the pcb which has meant we cannot leave the boiler working on heating. I have forwarded a report and have ordered replacement pcb.<\/p>

09\/01\/2023 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55100","activity_ticket_id":"52266","ticket_reference":"HDT53347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15293 - Faulty washing machine ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/12\/22","activity_end":"2022-12-01 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64479","activity_notes":"Faulty washing machine ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2022 15:05 (sandra)<\/b>PCB on order 8\/11<\/p>

14\/11\/2022 16:52 (sandra)<\/b>We are looking to arrange a visit to complete the below mentioned washer-dryer repair. Would it be possible to send our engineer back on Wednesday, the 16th of November, between 10am and 2pm? waiting for access <\/p>

15\/11\/2022 11:48 (sandra)<\/b>rescheduled between 10-2pm on Wednesday 23rd<\/p>

15\/11\/2022 12:36 (sandra)<\/b>tenant for access <\/p>

23\/11\/2022 15:00 (roy)<\/b>Access Repair Aid<\/p>

29\/11\/2022 13:20 (sandra)<\/b>(Ticket Closed)<\/p>

01\/12\/2022 15:01 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/12\/2022 15:02 (sandra)<\/b>gone wrong again. Waiting for appointment to reattend <\/p>

08\/12\/2022 14:04 (sandra)<\/b>returned to site and found the flow switch on the machine needed to be reset <\/p>

12\/12\/2022 16:57 (sandra)<\/b>new switch has been ordered <\/p>

16\/12\/2022 15:35 (sandra)<\/b>tenant home for access on Monday 19th <\/p>

19\/12\/2022 16:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55101","activity_ticket_id":"52463","ticket_reference":"HDT53544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts electric socket not working ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1a Gerrard Place ","cs_id":"1123","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/22","activity_end":"2022-12-02 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64480","activity_notes":"common parts electric socket not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2022 08:59 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 10:02 (roy)<\/b>Reset fuseTested all ok<\/p>

08\/12\/2022 10:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55102","activity_ticket_id":"52464","ticket_reference":"HDT53545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Underfloor heating not working. Boiler showing errors F28 and F29. Please use management keys.","ticket_address_1":"Flat 4 ","ticket_address_2":"30 St Martins Lane & 38-39 William IV Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"2289","cs_address_2":"30 St Martins Lane & 38-39 William IV Street","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2289","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/22","activity_end":"2022-12-02 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64481","activity_notes":"Underfloor heating not working. Boiler showing errors F28 and F29. Please use management keys.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2022 11:43 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 20:51 (michaelk)<\/b>Attended site to investigate the underfloor heating system, reported by the tenant. The problem was traced to the manifold pump which had seized. The heating was drained and the pump removed, clearing all sediment and rotating the impellor free. The system was re-assembled and thoroughly tested, leaving in full working order. 3hrs labour 140.<\/p>

07\/12\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55103","activity_ticket_id":"52330","ticket_reference":"HDT53411","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"list of works ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/22","activity_end":"2022-12-08 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64482","activity_notes":"list of works BOOKED FOR THURSDAY 8TH WAITING FOR A TWO HOUR SLOT We are looking to have a delivery of two large storage cabinets to the above address maybe week commencing 12th December! We will want the following works carried out at the same time if you can let me know if this is doable as they will be delivering outside the block so will get a date but an hour window of notice!! At the same time could we have done the following to make it worth them being on site please: Two cabinets to be taken into the basement via the steps on the pavement level and placed into the new room next to the boiler room Pic 3 along wall from the pipe Bike rack installed to the same room this will need to be fixed to the floor (Marco will confirm where it will be installed in the room) Pic 2 Along the wall by the windowLadders to be fixed in the same room and secured (Marco will show them where) Pic 1 in the cornerDepending if the owners of the bikes which are currently stored in the common parts basement corridor are back in the block would they also be able to take the wallBrackets off the wall which are currently securing the bikes at the moment as they are locked and the owners away but will be due back shortly.Can you confirm if you can do this and approx. cost please?","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 13:09 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 15:02 (travis)<\/b>List of works,Take delivery of kitchen unit.<\/p>

08\/12\/2022 15:56 (roy)<\/b>With TravisVarious <\/p>

08\/12\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55104","activity_ticket_id":"52330","ticket_reference":"HDT53411","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"list of works ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/22","activity_end":"2022-12-08 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64483","activity_notes":"list of works 8TH WITH TRAVIS We are looking to have a delivery of two large storage cabinets to the above address maybe week commencing 12th December! We will want the following works carried out at the same time if you can let me know if this is doable as they will be delivering outside the block so will get a date but an hour window of notice!! At the same time could we have done the following to make it worth them being on site please: Two cabinets to be taken into the basement via the steps on the pavement level and placed into the new room next to the boiler room Pic 3 along wall from the pipe Bike rack installed to the same room this will need to be fixed to the floor (Marco will confirm where it will be installed in the room) Pic 2 Along the wall by the windowLadders to be fixed in the same room and secured (Marco will show them where) Pic 1 in the cornerDepending if the owners of the bikes which are currently stored in the common parts basement corridor are back in the block would they also be able to take the wallBrackets off the wall which are currently securing the bikes at the moment as they are locked and the owners away but will be due back shortly.Can you confirm if you can do this and approx. cost please?","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 13:09 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 15:02 (travis)<\/b>List of works,Take delivery of kitchen unit.<\/p>

08\/12\/2022 15:56 (roy)<\/b>With TravisVarious <\/p>

08\/12\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55105","activity_ticket_id":"52466","ticket_reference":"HDT53547","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/22","activity_end":"2022-12-05 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64484","activity_notes":"Gas compliance testing without PATbooked Monday 5th in the afternoon keys","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2022 14:12 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 20:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/12\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55106","activity_ticket_id":"52467","ticket_reference":"HDT53548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/22","activity_end":"2022-12-05 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64485","activity_notes":"Gas compliance testing without PATbooked for 5th PM with keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2022 14:13 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 20:34 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/12\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55107","activity_ticket_id":"52465","ticket_reference":"HDT53546","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"sink is blocked on 1st floor gents toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/12\/22","activity_end":"2022-12-02 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64486","activity_notes":"sink is blocked on 1st floor gents toilet ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2022 12:58 (System)<\/b>Ticket Created<\/p>

05\/12\/2022 08:27 (iain)<\/b>Blocked sink.<\/p>

05\/12\/2022 11:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55108","activity_ticket_id":"52468","ticket_reference":"HDT53549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tBathroom lights stays on for 10mins then start flashing","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/22","activity_end":"2022-12-07 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64487","activity_notes":"Bathroom lights stays on for 10mins then start flashingBOOKED 7TH WITH TENANT BETWEEN 10 - 2PM HE WILL BE HOME ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2022 14:17 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 06:45 (alan)<\/b>Investigate fault on lights in bathroom Order 2 replacement LED down lights <\/p>

08\/12\/2022 09:55 (sandra)<\/b>Order 2 replacement LED down lights<\/p>

24\/01\/2023 09:52 (jane)<\/b>4No x dimmer modules on order <\/p>

25\/01\/2023 13:56 (jane)<\/b>Requested access to fit new dimmers tomorrow <\/p>

26\/01\/2023 15:30 (jane)<\/b>The tenant asked if it would be possible to book it for Thursday, February 2nd, at 9:00\/9:30 - all confirmed <\/p>

02\/02\/2023 09:28 (alan)<\/b>Return to site and replace driver units for LED lights in bathroom and faulty dimmer module <\/p>

02\/02\/2023 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55109","activity_ticket_id":"52469","ticket_reference":"HDT53550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15335 - Replacement washer\/dryer","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/12\/22","activity_end":"2022-12-02 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64488","activity_notes":"Replacement washer\/dryer","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2022 11:53 (travis)<\/b>Access and attendance, keys returned.<\/p>

14\/12\/2022 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55110","activity_ticket_id":"52470","ticket_reference":"HDT53551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof top door isn't working. Unable to open or close the automatic door. Switch is not responsive.","ticket_address_1":"32-34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Cranbourn Street ","cs_id":"2259","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2259","ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"02\/12\/22","activity_end":"2022-12-02 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64489","activity_notes":"Roof top door isn't working. Unable to open or close the automatic door. Switch is not responsive.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2022 15:48 (System)<\/b>Ticket Created<\/p>

05\/12\/2022 09:22 (sandra)<\/b>(Ticket Closed)<\/p>

08\/12\/2022 14:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2022 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55111","activity_ticket_id":"52471","ticket_reference":"HDT53552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - alarms going off.","ticket_address_1":"Flat 1","ticket_address_2":"98 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2290","cs_address_2":"98 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"2290","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/22","activity_end":"2022-12-05 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64490","activity_notes":"Emergency call out - alarms going off.","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2022 09:40 (System)<\/b>Ticket Created<\/p>

05\/12\/2022 09:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55112","activity_ticket_id":"52472","ticket_reference":"HDT53553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53552 Follow-Up - alarms need to be replaced ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2290","cs_address_2":"98 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"2290","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/22","activity_end":"2022-12-05 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64491","activity_notes":"HDT53552 Follow-Up - alarms need to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 08:46 (alan)<\/b>Test thought smoke alarm circuit and replace faulty smoke alarm in bedroom area and carbon monoxide alarm by boiler<\/p>

06\/12\/2022 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55113","activity_ticket_id":"52474","ticket_reference":"HDT53555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door is on free access This is normally key operated however the door is swinging open and the door knob is broken, the door wont close","ticket_address_1":"33-35 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33-35 Catherine Street ","cs_id":"2291","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2291","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/12\/22","activity_end":"2022-12-05 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64492","activity_notes":"Main front door is on free access This is normally key operated however the door is swinging open and the door knob is broken, the door wont close","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 10:03 (System)<\/b>Ticket Created<\/p>

05\/12\/2022 13:38 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 15:40 (iain)<\/b>Issues with street door. Attended, all ok.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55114","activity_ticket_id":"52475","ticket_reference":"HDT53556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water in the flat. Please collect manga keys and ring the intercom before entering the flat. The tenant might be home","ticket_address_1":"Flat 8, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/22","activity_end":"2022-12-05 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64493","activity_notes":"No hot water in the flat. (can you attend later today)Please collect manga keys and ring the intercom before entering the flat. The tenant might be home","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 10:09 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 08:26 (roy)<\/b>Repressured boiler all ok<\/p>

06\/12\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55115","activity_ticket_id":"52476","ticket_reference":"HDT53557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower temperature is hot then cold ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/22","activity_end":"2022-12-05 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64494","activity_notes":"shower temperature is hot then cold 8am Tuesday","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 10:32 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 20:36 (michaelk)<\/b>Attended site to investigate fluctuating temperatures from the shower. Tested the shower output temperature and concluded that the boiler hws plate heatvexchanger requires cleaning. I will quote tobcarry out the work. 1hr labour 50<\/p>

07\/12\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55116","activity_ticket_id":"52450","ticket_reference":"HDT53531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the tenant reported that the thermostat in the apartment is not working; the heating turns on even when the thermostat is off. ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3, 38 St Martins Lane ","cs_id":"1758","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1758","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/22","activity_end":"2022-12-05 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64495","activity_notes":"the tenant reported that the thermostat in the apartment is not working; the heating turns on even when the thermostat is off. Roy attended and radiator needs new thermostat according to Roy ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 13:17 (System)<\/b>Ticket Created<\/p>

02\/12\/2022 18:19 (roy)<\/b>Faulty room stat but tenant also had all the thermostatic control valves fully on.Michael to replace room stat<\/p>

05\/12\/2022 11:37 (sandra)<\/b>Roy attended in MK absence and fed back. MK to attend <\/p>

06\/12\/2022 11:20 (sandra)<\/b>waiting on tenant to confirm access this afternoon 6\/12<\/p>

06\/12\/2022 20:40 (michaelk)<\/b>Attended site to investigate thermostat issues. Traced the problem to a faulty roomstat which was sourced from a supplier and replaced. Tested operation on completion. 2hrs labour plus parts, total 141.53 ex vat.<\/p>

07\/12\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55117","activity_ticket_id":"52477","ticket_reference":"HDT53558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower jammed ","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2292","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2292","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/12\/22","activity_end":"2022-12-05 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64496","activity_notes":"The temperature knob is jammed, and it renders impossible for the temperature of the water to be adjusted (currently boiling hot),Due to this, we are unable to use the shower as it can cause burns due to its temperature,Would you please be so kind to ask an engineer to have a look at this ?The serviced apartment operator requested to call them on +44(0)207 935 1096 when on-site so they can provide access to management keys stored in a key box in comm parts. ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 11:52 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 15:44 (iain)<\/b>Adjusted shower controls and supplied and fitted new grub screws.<\/p>

06\/12\/2022 15:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55118","activity_ticket_id":"52478","ticket_reference":"HDT53559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The heat seems to be working in my kitchen\/living room but not in my bedroom. ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/22","activity_end":"2022-12-05 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64497","activity_notes":"The heat seems to be working in my kitchen\/living room but not in my bedroom. can you look between 3 - 5pm today ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 11:57 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 08:27 (roy)<\/b>Removed and adjusted thermostatic control valve.All ok<\/p>

06\/12\/2022 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55119","activity_ticket_id":"52473","ticket_reference":"HDT53554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the heating ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.3","cs_id":"2037","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2037","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/22","activity_end":"2022-12-05 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64498","activity_notes":"check the heating For a number of weeks the heating system has not been working in the apartment. I believed this was due to an issue with OVO energy. TODAY AS THE TENANT IS HOME ALL DAY ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 09:42 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 11:21 (sandra)<\/b>Hi Paul, we are waiting for your confirmation on access. Can we have access around noon today?Should we enter with management keys if you are not in<\/p>

07\/12\/2022 20:39 (michaelk)<\/b>Attended site to investigate reported heating failure. Rectified control problem and left system in full working order. 2hrs labour 95<\/p>

08\/12\/2022 09:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55120","activity_ticket_id":"52395","ticket_reference":"HDT53476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1180","cs_address_2":"5 Charlotte Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1180","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/22","activity_end":"2022-12-05 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64499","activity_notes":"PICK UP KEYS Could you please send someone to the above for the washing machine door is jammed. tried turning it off for a few hours as well as using the emergency lever. None of which have managed to fix it. ","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2022 14:10 (System)<\/b>Ticket Created<\/p>

28\/11\/2022 16:01 (sandra)<\/b>Needs to be rescheduled <\/p>

28\/11\/2022 16:01 (sandra)<\/b>tenant not in on Monday 28th after 3pm as advised <\/p>

01\/12\/2022 15:02 (sandra)<\/b>reattending Monday 12 - 6pm <\/p>

02\/12\/2022 08:57 (sandra)<\/b>We will be able to attend on Monday, 05\/12 in the afternoon 12-6pm<\/p>

02\/12\/2022 08:57 (sandra)<\/b>this has been confirmed. Can the engineer call the tenant 1 hour in advance to make sure he can be home to provide access?Matan - 7817623202<\/p>

05\/12\/2022 14:01 (sandra)<\/b>(Ticket Closed)<\/p>

05\/12\/2022 14:02 (sandra)<\/b>A quick e-mail to let you know the engineer found a faulty door handle - he had one in stock, and replaced it on site - the price for the handle is 42.29 + VAT, <\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55121","activity_ticket_id":"52479","ticket_reference":"HDT53560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and window broken ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/12\/22","activity_end":"2022-12-05 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64500","activity_notes":"2) In my bedroom, the left window falls back down every time I try to open it.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 13:32 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 10:49 (alan)<\/b>Look at lights not working in kitchen extractor hood Runner to extractor hood and lamp holders found to be broken due to age Quote for replacement <\/p>

06\/12\/2022 11:03 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 11:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 11:19 (sandra)<\/b>preliminarily booked with keys for the 14th as tenant is going away on the 13th<\/p>

06\/12\/2022 15:47 (iain)<\/b>Sash windows.<\/p>

14\/12\/2022 13:52 (travis)<\/b>Sash windows repair.<\/p>

14\/12\/2022 14:00 (iain)<\/b>Sash window.<\/p>

14\/12\/2022 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55122","activity_ticket_id":"52479","ticket_reference":"HDT53560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and window broken ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/22","activity_end":"2022-12-05 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64501","activity_notes":"lights and window broken MIK installing boiler tomorrow at this address. can you access tomorrow 1) The light above our stove in the air exhaust outlet is broken. ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 13:32 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 10:49 (alan)<\/b>Look at lights not working in kitchen extractor hood Runner to extractor hood and lamp holders found to be broken due to age Quote for replacement <\/p>

06\/12\/2022 11:03 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 11:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 11:19 (sandra)<\/b>preliminarily booked with keys for the 14th as tenant is going away on the 13th<\/p>

06\/12\/2022 15:47 (iain)<\/b>Sash windows.<\/p>

14\/12\/2022 13:52 (travis)<\/b>Sash windows repair.<\/p>

14\/12\/2022 14:00 (iain)<\/b>Sash window.<\/p>

14\/12\/2022 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55123","activity_ticket_id":"52355","ticket_reference":"HDT53436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is making funny noise","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/22","activity_end":"2022-12-05 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64502","activity_notes":"boiler is making funny noiseHi Sandra, Keenan attended the 29th but could not find the fault. He asked the tenant to inform him if the boiler makes the noise. The tenant requested him to reattend tomorrow around 10am.Can you please check with Keenan if he can attend.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2022 09:57 (System)<\/b>Ticket Created<\/p>

21\/11\/2022 15:40 (roy)<\/b>New fan required.Details sent to Michael <\/p>

01\/12\/2022 08:46 (michaelk)<\/b>Attended site following callout to investigate reported fan noise. The boiler was stripped down and all bearings on the fan were re-greased to save replacing the fan. The boiler was then re-assembled and thoroughly tested. No noise was detected and the boiler was left in full working order. 3hrs labour 140<\/p>

01\/12\/2022 09:50 (sandra)<\/b>(Ticket Closed)<\/p>

05\/12\/2022 14:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 20:46 (michaelk)<\/b>Attended site to investigate boiler noise. There was no noise present at the time of test again, however I have listened to a recording from the tenant. I have tightened the gas valve solenoids which could produce the type of sound recorded. The tenant will monitor the situation and inform me. 1hr labour 50.<\/p>

07\/12\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>

07\/12\/2022 20:49 (michaelk)<\/b>Re-attended site today as tenant again reported a boiler noise. Whilst in attendance no noise was detected, however I'm going to speak to lilian and request a particular part is changed. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55124","activity_ticket_id":"52480","ticket_reference":"HDT53561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Travis is with me now and I've asked him to attend to the above and replace numbers 7A - 9A on mail slot.","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9a Wardour Street ","cs_id":"1298","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1298","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/22","activity_end":"2022-12-05 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64503","activity_notes":"Travis is with me now and I've asked him to attend to the above and replace numbers 7A - 9A on mail slot.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 14:34 (System)<\/b>Ticket Created<\/p>

05\/12\/2022 15:09 (travis)<\/b>New numbers & Letters on order,Need to return once delivered and seal old letterbox opening and fit a new metal mailbox to tear of door.<\/p>

07\/12\/2022 13:41 (jane)<\/b>Packet of sticky letters on order <\/p>

12\/12\/2022 08:35 (travis)<\/b>New black vinyl numbers & letters fitted to letter box plate as instructed by Lillian.<\/p>

12\/12\/2022 09:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55125","activity_ticket_id":"52481","ticket_reference":"HDT53562","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"blocked urinal ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64504","activity_notes":"blocked urinal WEDNESDAY AFTERNOON with Iain Following our phone conversation, please see below:Job description: blocked urinal in the gents toilet, in the basement.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 15:32 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 16:05 (roy)<\/b>This really requires two men.Large urinal needs removing from wall to get to the trap.Also may need to cut pipe behind in service area<\/p>

12\/12\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55126","activity_ticket_id":"52482","ticket_reference":"HDT53563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1212","cs_address_2":"6 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1212","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/22","activity_end":"2022-12-05 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64505","activity_notes":"Hi I need to report that the heating is not coming on ar 2nd and 3rd floor 6 Gerrard street. We think it has something to do with the thermostat in the passage at the entrance. The battery is flat in there but we dont want to mess with it. The heating should come on from 6am to 9am and 6pm to 1am or 2am. Thanks ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 16:11 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 08:25 (roy)<\/b>Replaced batteries in room stat.Checked heating All ok<\/p>

07\/12\/2022 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55127","activity_ticket_id":"52483","ticket_reference":"HDT53564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorating ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 61 Chandos Place ","cs_id":"1523","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1523","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/12\/22","activity_end":"2022-12-05 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64506","activity_notes":"redecorating There is a drip line around 1m long (see image)There is also some signs of damp marks around the light fitting above the microwaveAlso in the small toilet right in front of the main door, around the extractor fan looks like its been painted\/decorated but the colour isnt correct, needs to be in white White paint should do the job for all the damp marks, possibly even one coat of damp\/mould primer first then a coat or 2 of white paintCan you let me know when your team can attend?","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 16:40 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 09:14 (sandra)<\/b>emailed for access <\/p>

18\/12\/2022 19:34 (dean)<\/b>Done 140.00<\/p>

19\/12\/2022 08:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55128","activity_ticket_id":"52484","ticket_reference":"HDT53565","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"boiler is leaking ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/22","activity_end":"2022-12-05 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64507","activity_notes":"We had our boiler serviced on Thursday, however when I came in this morning the boiler was out on low pressure.I have topped the boiler up and all is working correctly but thats reason a booked the service in early, there maybe a leak somewhere.Can we get this checked out.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 16:52 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:46 (michaelk)<\/b>Attended site to install leak sealer to the heating system. Completed work and will monitor the situation. 1hr labour plus parts, total 70 ex vat<\/p>

14\/12\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55129","activity_ticket_id":"52320","ticket_reference":"HDT53401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15307 - Replacement door","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/12\/22","activity_end":"2022-12-06 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64508","activity_notes":"Replacement door","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2022 15:52 (travis)<\/b>Main door replacement Inc,Hinges, smoke seals,dead lock,night latch,pull handle ,Door closer, threshold bar,ect.<\/p>

30\/11\/2022 09:33 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 09:17 (sandra)<\/b>to be booked in w\/c 12th<\/p>

19\/12\/2022 11:23 (sandra)<\/b>booked Tuesday <\/p>

20\/12\/2022 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55130","activity_ticket_id":"52340","ticket_reference":"HDT53421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of repairs ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/12\/22","activity_end":"2022-12-06 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64509","activity_notes":"list of repairs -To carry out repairs to the hole areas-to remove\/dispose all items left on the roof areas-redecorate leak areas.","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2022 10:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2022 11:02 (travis)<\/b>Cleared all items from roof and gantry area,and disposed off,Old flue hole in wall is not accessible to fill, contrary to Roy's suggestion of holding my ankles while I hang out of the window and cement the void.<\/p>

24\/11\/2022 10:48 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 09:18 (sandra)<\/b>to be booked in for w\/c 12th <\/p>

14\/12\/2022 13:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55131","activity_ticket_id":"52448","ticket_reference":"HDT53529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rotting windowsill ","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/12\/22","activity_end":"2022-12-06 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64510","activity_notes":"Rotting windowsill needs painting ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 12:00 (System)<\/b>Ticket Created<\/p>

30\/11\/2022 13:29 (sandra)<\/b>to return Friday to repair <\/p>

30\/11\/2022 13:43 (travis)<\/b>Cleared roof above and unblocked gullies which contributes to this leak.Returning Friday to repair water damaged reveals.<\/p>

30\/11\/2022 14:09 (sandra)<\/b>returning Friday <\/p>

02\/12\/2022 11:25 (travis)<\/b>Replacement of rotten window reveal.<\/p>

02\/12\/2022 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2022 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55132","activity_ticket_id":"52212","ticket_reference":"HDT53293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/15283 - To gain access to and replace 3No faulty outside exterior building lights, commission, test and leave in full working order.","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Wardour Street ","cs_id":"1121","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1121","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/22","activity_end":"2022-12-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64511","activity_notes":"To gain access to and replace 3No faulty outside exterior building lights, commission, test and leave in full working order.with Alan 7am wednesday","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 14:51 (michael)<\/b>Booked for Wednesday 21st<\/p>

21\/12\/2022 09:54 (alan)<\/b>Replace high level lights as per quote <\/p>

21\/12\/2022 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55133","activity_ticket_id":"52213","ticket_reference":"HDT53294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/15282 - To replace 2No faulty outside building lights ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/22","activity_end":"2022-12-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64512","activity_notes":"To replace 2No faulty outside building lights wednesday 7am with Alan ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 13:46 (roy)<\/b>Assist Alan with external lights<\/p>

08\/12\/2022 06:46 (alan)<\/b>Quoted works with Roy<\/p>

08\/12\/2022 09:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55134","activity_ticket_id":"52479","ticket_reference":"HDT53560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and window broken ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/22","activity_end":"2022-12-14 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64513","activity_notes":"repair window with Travis on 14th with keys 2) In my bedroom, the left window falls back down every time I try to open it.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 13:32 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 10:49 (alan)<\/b>Look at lights not working in kitchen extractor hood Runner to extractor hood and lamp holders found to be broken due to age Quote for replacement <\/p>

06\/12\/2022 11:03 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 11:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 11:19 (sandra)<\/b>preliminarily booked with keys for the 14th as tenant is going away on the 13th<\/p>

06\/12\/2022 15:47 (iain)<\/b>Sash windows.<\/p>

14\/12\/2022 13:52 (travis)<\/b>Sash windows repair.<\/p>

14\/12\/2022 14:00 (iain)<\/b>Sash window.<\/p>

14\/12\/2022 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55135","activity_ticket_id":"52479","ticket_reference":"HDT53560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and window broken ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/22","activity_end":"2022-12-14 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64514","activity_notes":"repair window with Iain on 14th with keys 2) In my bedroom, the left window falls back down every time I try to open it.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2022 13:32 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 10:49 (alan)<\/b>Look at lights not working in kitchen extractor hood Runner to extractor hood and lamp holders found to be broken due to age Quote for replacement <\/p>

06\/12\/2022 11:03 (sandra)<\/b>(Ticket Closed)<\/p>

06\/12\/2022 11:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 11:19 (sandra)<\/b>preliminarily booked with keys for the 14th as tenant is going away on the 13th<\/p>

06\/12\/2022 15:47 (iain)<\/b>Sash windows.<\/p>

14\/12\/2022 13:52 (travis)<\/b>Sash windows repair.<\/p>

14\/12\/2022 14:00 (iain)<\/b>Sash window.<\/p>

14\/12\/2022 14:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55136","activity_ticket_id":"52485","ticket_reference":"HDT53566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant from flat 1 reported that all the wireless thermostats in the flat are not working (maybe they lost connection?)","ticket_address_1":"Flat 1, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 62 Goodge Street ","cs_id":"2220","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2220","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/22","activity_end":"2022-12-06 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64515","activity_notes":"The tenant from flat 1 reported that all the wireless thermostats in the flat are not working (maybe they lost connection?)this afternoon with keys from Kingly Court ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 11:26 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 20:30 (michaelk)<\/b>Attended site to investigate reported controls faults. Found two controllers requiring batteries. Collected batteries and installed, then proceeded to reprogramme the control system. Completed work and left all zones set to 22c. 3hrs labour plus parts, total 153 ex vat.<\/p>

07\/12\/2022 09:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55137","activity_ticket_id":"52486","ticket_reference":"HDT53567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15338 - Replacement extractor fan ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/22","activity_end":"2022-12-12 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64516","activity_notes":"Replacement extractor fan if you have this one you can access with keys tomorrow with MK","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 11:37 (sandra)<\/b>on order <\/p>

20\/12\/2022 15:35 (sandra)<\/b>if extractor is in stock you can attend on 21st with keys <\/p>

13\/01\/2023 15:25 (jane)<\/b>Requested access for Wednesday 18th January 2023<\/p>

17\/01\/2023 13:11 (jane)<\/b>Attending on Wednesday 18th January via management keys <\/p>

19\/01\/2023 14:44 (alan)<\/b>Quoted works <\/p>

19\/01\/2023 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55138","activity_ticket_id":"52487","ticket_reference":"HDT53568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1 ","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2294","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2294","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64517","activity_notes":"Gas compliance testing without PATTuesday 13th ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 12:15 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/12\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55139","activity_ticket_id":"52488","ticket_reference":"HDT53569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2295","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2295","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64518","activity_notes":"Gas compliance testing without PATTuesday 13th ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 12:16 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/12\/2022 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55140","activity_ticket_id":"52489","ticket_reference":"HDT53570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2296","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2296","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64519","activity_notes":"Gas compliance testing without PATTuesday 13th ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 12:18 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/12\/2022 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55141","activity_ticket_id":"52490","ticket_reference":"HDT53571","ticket_client":"1961","client_name":"August Equity","ticket_title":"list of works ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/22","activity_end":"2022-12-06 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64520","activity_notes":"list of works Mens facilities - cubicle door will not shut properlyThe door next to reception is leaking oil (room4)","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 12:35 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 16:35 (travis)<\/b>List of works <\/p>

07\/12\/2022 13:46 (roy)<\/b>Light fallen down. Removed and made safe cables.New light required<\/p>

07\/12\/2022 15:33 (sandra)<\/b>new light on order <\/p>

21\/12\/2022 15:02 (alan)<\/b>Replace light in wc<\/p>

21\/12\/2022 15:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55142","activity_ticket_id":"52490","ticket_reference":"HDT53571","ticket_client":"1961","client_name":"August Equity","ticket_title":"list of works ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/22","activity_end":"2022-12-06 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64521","activity_notes":"list of works Mens facilities a light fitting has come down? Not sure how or when?","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 12:35 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 16:35 (travis)<\/b>List of works <\/p>

07\/12\/2022 13:46 (roy)<\/b>Light fallen down. Removed and made safe cables.New light required<\/p>

07\/12\/2022 15:33 (sandra)<\/b>new light on order <\/p>

21\/12\/2022 15:02 (alan)<\/b>Replace light in wc<\/p>

21\/12\/2022 15:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55143","activity_ticket_id":"52491","ticket_reference":"HDT53572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"2nd\/3rd Floor ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd\/3rd Floor ","cs_id":"2297","cs_address_2":"15a Gerrard Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2297","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/22","activity_end":"2022-12-06 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64522","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 12:48 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 07:07 (alan)<\/b>Electrical inspection <\/p>

09\/12\/2022 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55144","activity_ticket_id":"52468","ticket_reference":"HDT53549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tBathroom lights stays on for 10mins then start flashing","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/23","activity_end":"2023-02-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64523","activity_notes":"Bathroom lights stays on for 10mins then start flashingThe tenant asked if it would be possible to book it for Thursday, February 2nd, at 9:00\/9:30 - all confirmed ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2022 14:17 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 06:45 (alan)<\/b>Investigate fault on lights in bathroom Order 2 replacement LED down lights <\/p>

08\/12\/2022 09:55 (sandra)<\/b>Order 2 replacement LED down lights<\/p>

24\/01\/2023 09:52 (jane)<\/b>4No x dimmer modules on order <\/p>

25\/01\/2023 13:56 (jane)<\/b>Requested access to fit new dimmers tomorrow <\/p>

26\/01\/2023 15:30 (jane)<\/b>The tenant asked if it would be possible to book it for Thursday, February 2nd, at 9:00\/9:30 - all confirmed <\/p>

02\/02\/2023 09:28 (alan)<\/b>Return to site and replace driver units for LED lights in bathroom and faulty dimmer module <\/p>

02\/02\/2023 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55145","activity_ticket_id":"52338","ticket_reference":"HDT53419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"various","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/22","activity_end":"2022-12-06 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64524","activity_notes":"variousStrip light is hanging from the ceiling - this is in the turning circle2 bollards have been knocked by vehicles and are falling out of placeDoor stop for retail units has been broken and not letting the door close","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 15:59 (System)<\/b>Ticket Created<\/p>

23\/11\/2022 09:48 (alan)<\/b>Refix light fitting<\/p>

23\/11\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>

24\/11\/2022 12:53 (travis)<\/b>Reinstated X4 bollards in delivery area.<\/p>

06\/12\/2022 13:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2022 14:17 (travis)<\/b>Returned and gave bolts to bollards a final tightening up,And cemented around bottom of bollards.<\/p>

06\/12\/2022 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55146","activity_ticket_id":"52492","ticket_reference":"HDT53573","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak","ticket_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","cs_id":"1065","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1065","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/22","activity_end":"2022-12-06 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64525","activity_notes":"leak","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 14:42 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 18:00 (roy)<\/b>30 th November is when this leaked, not leaked but poured into flat at 1am for 20 mins.Hasn't leaked since and I believe hot water cylinder is above.Need access into flat E<\/p>

10\/12\/2022 13:40 (roy)<\/b>Not leaked since 30 November but I believe the hot water cylinder was the culprit.Evidence on floor in room of previous leak and I tested the pressure release valve.When full on it spills over the tungsten dish and I think this may part of the problem.Tenant also mentioned a couple of days later that they had no hot water. Is this connected?? Did all the hot water discharge itself, hence the leak.Apparently a company attended site called BBIS and said it needs a new expansion vessel.Connected to leak??May need to return<\/p>

13\/12\/2022 10:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55147","activity_ticket_id":"52493","ticket_reference":"HDT53574","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water coming through the Wall in the bathroom ","ticket_address_1":"Flat A","ticket_address_2":"23-24 Great James Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"2298","cs_address_2":"23-26 Great James Street","cs_town":"London","cs_postcode":"WC1N 3HB","ticket_client_site":"2298","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/22","activity_end":"2022-12-06 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64526","activity_notes":"WEDNESDAY ABOUT 2PM THE TENANT WILL BE HOME water coming through the Wall in the bathroom Mr Davies called in relation to his flat. He noticed this morning a stain at the bottom of his bath. He checked again this afternoon and noticed further damp and thinks there is either a leak at his flat from inside or an adjoining flat which is causing damage and wishes this to be inspected urgently.Please could one of you call to discuss on 020 7242 3497","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 15:11 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 17:35 (roy)<\/b>Leak not coming through wall but coming from flat above.Collapsed ceiling Made safeInvestigated in flat above and believe leak is underneath the bath. Possibly loose waste pipe.No access and need permission to remove panel but tenant wants to use own plumber<\/p>

08\/12\/2022 10:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55148","activity_ticket_id":"52494","ticket_reference":"HDT53575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the Radiator does not work for the resident guests, suspected trapped gasses causing fault Also a Leak coming from the Shower","ticket_address_1":"Flat 1 ","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Flat 1 ","cs_id":"2116","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2 ","ticket_client_site":"2116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/22","activity_end":"2022-12-06 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64527","activity_notes":"the Radiator does not work for the resident guests, suspected trapped gasses causing fault Also a Leak coming from the Shower","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 16:04 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 20:36 (michaelk)<\/b>Attended site to investigate radiators and controls. Vented radiators throughout flat and rectified heating controls. Left fully operational 2hrs labour 95<\/p>

08\/12\/2022 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55149","activity_ticket_id":"52495","ticket_reference":"HDT53576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ground Floor leak next to lift","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"2299","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2299","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/12\/22","activity_end":"2022-12-06 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64528","activity_notes":"Ground Floor leak next to lift","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 16:05 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 10:52 (iain)<\/b>Investigate leak and make sage.<\/p>

07\/12\/2022 20:37 (michaelk)<\/b>Attended site to investigate leak into ground floor communal area. Traced the problem to a stopcock which had a leaking gland. This was repaired and left fully operational. 2hrs labour 95<\/p>

08\/12\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55150","activity_ticket_id":"52496","ticket_reference":"HDT53577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door lock not working ","ticket_address_1":"14a Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14a Lisle Street ","cs_id":"2147","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"2147","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/22","activity_end":"2022-12-06 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64529","activity_notes":"front door lock not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2022 16:22 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55151","activity_ticket_id":"52497","ticket_reference":"HDT53578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/22","activity_end":"2022-12-06 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64530","activity_notes":"list of works THIS WEEK AS THE TENANT IS HOME -Leak affected the bathroom cabinets and lightingsA new skylight has been installed therefore the leak should stop. Unless it's a new leak? -Bedroom window not closing","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 16:24 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 10:42 (travis)<\/b>Works to top and bottom of bedroom dash windows,Window locks adjustments for easy locking of windows.<\/p>

07\/12\/2022 11:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55152","activity_ticket_id":"52495","ticket_reference":"HDT53576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ground Floor leak next to lift","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"2299","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2299","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/22","activity_end":"2022-12-06 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64531","activity_notes":"Ground Floor leak next to liftcan you attend early morning Wednesday. Leak could be coming from mains pipe in ceiling ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 16:05 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 10:52 (iain)<\/b>Investigate leak and make sage.<\/p>

07\/12\/2022 20:37 (michaelk)<\/b>Attended site to investigate leak into ground floor communal area. Traced the problem to a stopcock which had a leaking gland. This was repaired and left fully operational. 2hrs labour 95<\/p>

08\/12\/2022 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55153","activity_ticket_id":"52499","ticket_reference":"HDT53580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The heating system is not working, issue with the thermostat. Please attend on Friday, the tenant will provide access.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/22","activity_end":"2022-12-09 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64532","activity_notes":"The heating system is not working, issue with the thermostat. Please attend on Friday, the tenant will provide access.FRIDAY MORNING AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 09:02 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 07:39 (michaelk)<\/b>Attended site to investigate boiler failure. Traced the problem to the electric boiler pump which was faulty. A replacement pump was sourced, fitted and the system thoroughly tested on completion. 4hrs labour<\/p>

12\/12\/2022 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55154","activity_ticket_id":"52500","ticket_reference":"HDT53581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom lights","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/22","activity_end":"2022-12-07 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64533","activity_notes":"bathroom lights","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 09:55 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 06:42 (alan)<\/b>Look at faulty lights in bathroom, fault found to be on the fittings Order replacement LED fittings <\/p>

08\/12\/2022 09:55 (sandra)<\/b>Order replacement LED fittings<\/p>

23\/12\/2022 11:47 (alan)<\/b>Replace 2 faulty light fittings in bathroom and 2 faulty light fittings in kitchen for new LED fittings <\/p>

23\/12\/2022 12:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55155","activity_ticket_id":"52501","ticket_reference":"HDT53582","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"The light in our kitchen has gone. It has no natural light and is below ground so it is very dark in there. I wonder if someone can come and replace it.","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/22","activity_end":"2022-12-07 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64534","activity_notes":"The light in our kitchen has gone. It has no natural light and is below ground so it is very dark in there. I wonder if someone can come and replace it.FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 11:23 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 06:44 (alan)<\/b>Look at light in kitchen not working Found loose connection on fitting, repaired And left working <\/p>

08\/12\/2022 09:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55156","activity_ticket_id":"52502","ticket_reference":"HDT53583","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Back door fire escape is not closing","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/12\/22","activity_end":"2022-12-07 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64535","activity_notes":"Back door fire escape is not closing","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 11:46 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 13:41 (travis)<\/b>Fire exit metal door works.<\/p>

07\/12\/2022 15:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55157","activity_ticket_id":"52498","ticket_reference":"HDT53579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can someone please check my heaters, they are leaking a strange liquid. plus, the filter of the air system needs replacing","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/22","activity_end":"2022-12-07 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64536","activity_notes":"can someone please check my heaters, they are leaking a strange liquid. plus, the filter of the air system needs replacingWITH KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 09:00 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 16:01 (roy)<\/b>Extremely loose rad connection.Retightened and found all other rads also loose.All okFilters need changing??Large plant on roof and need code on panel once filters have been changed<\/p>

09\/12\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55158","activity_ticket_id":"52506","ticket_reference":"HDT53587","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Can I please book for a handy man to come and fit a new camera on our wall? If possible, could I please book him in for Tuesday 13th December. ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/22","activity_end":"2022-12-13 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64537","activity_notes":"Can I please book for a handy man to come and fit a new camera on our wall? If possible, could I please book him in for Tuesday 13th December. ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 12:12 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 09:26 (alan)<\/b>Put up CCTV Camera<\/p>

15\/12\/2022 09:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55159","activity_ticket_id":"52507","ticket_reference":"HDT53588","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Can someone check temperature output as complaints radiators are look warm.","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/22","activity_end":"2022-12-07 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64538","activity_notes":"Can someone check temperature output as complaints radiators are look warm.","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 12:13 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 08:24 (michaelk)<\/b>Attended site to investigate reported heating faults. Checked boiler room for correct operation and temperature settings. Boiler was found upto temperature, checked all communal radiators which were also correct. There was no access into offices on the 2nd and 4th floors. Checked the grnd, 1st and 3rd floors which also had the correct flow temperatures. 2hrs labour 95<\/p>

12\/12\/2022 11:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55160","activity_ticket_id":"52505","ticket_reference":"HDT53586","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"no cold water ","ticket_address_1":"Flat D","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat D","cs_id":"1092","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"1092","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/22","activity_end":"2022-12-07 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64539","activity_notes":"no cold water ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 12:10 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 16:46 (roy)<\/b>Checked tank room, checked flat. Disconnected pipes as thought it was a blockage but eventually found valve in basement shut off.Not sure why and no one else knows why it was off.Once on water ok<\/p>

08\/12\/2022 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55161","activity_ticket_id":"52508","ticket_reference":"HDT53589","ticket_client":"2099","client_name":"Evansmith (Builders) Ltd ","ticket_title":"fuse box change ","ticket_address_1":"Flat B41","ticket_address_2":"10 Wild Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B41","cs_id":"2300","cs_address_2":"10 Wild Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2300","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/22","activity_end":"2022-12-07 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64540","activity_notes":"fuse box change ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 12:50 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 09:27 (alan)<\/b>Replace distribution board in Flat<\/p>

15\/12\/2022 09:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55162","activity_ticket_id":"52509","ticket_reference":"HDT53590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/12\/22","activity_end":"2022-12-07 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64541","activity_notes":"TENANT AT HOME Also bedroom window - water has come through and stained the floorPlease can these issues be checked ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 16:47 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 06:57 (michaelk)<\/b>Attended site to investigate heating failure. Traced the problem to the boiler ignition electrodes. The electrodes were <\/p>

09\/12\/2022 08:30 (iain)<\/b>Patio doors and bathroom sliding door.<\/p>

09\/12\/2022 08:31 (iain)<\/b>Parts on order with Ironmongorydirect.<\/p>

09\/12\/2022 15:06 (alan)<\/b>Investigate lights not working repair loose cable on light fitting<\/p>

13\/12\/2022 14:06 (iain)<\/b>Replace window seal.Repair bathroom sliding door.Unblock bathroom basin.<\/p>

14\/12\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55163","activity_ticket_id":"52509","ticket_reference":"HDT53590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/22","activity_end":"2022-12-07 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64542","activity_notes":"no heating or hot water Boiler is not working - no heating or hot waterShe is currently sick alsoAlso fire alarm in the kitchen constantly beeping - changed batteries but didn't work - something in the wiring was fixed but is doing it againAlso bedroom window - water has come through and stained the floorPlease can these issues be checked ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 16:47 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 06:57 (michaelk)<\/b>Attended site to investigate heating failure. Traced the problem to the boiler ignition electrodes. The electrodes were <\/p>

09\/12\/2022 08:30 (iain)<\/b>Patio doors and bathroom sliding door.<\/p>

09\/12\/2022 08:31 (iain)<\/b>Parts on order with Ironmongorydirect.<\/p>

09\/12\/2022 15:06 (alan)<\/b>Investigate lights not working repair loose cable on light fitting<\/p>

13\/12\/2022 14:06 (iain)<\/b>Replace window seal.Repair bathroom sliding door.Unblock bathroom basin.<\/p>

14\/12\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55164","activity_ticket_id":"52509","ticket_reference":"HDT53590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/22","activity_end":"2022-12-08 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64543","activity_notes":"-The balcony lights are not workingthis morning with MK ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 16:47 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 06:57 (michaelk)<\/b>Attended site to investigate heating failure. Traced the problem to the boiler ignition electrodes. The electrodes were <\/p>

09\/12\/2022 08:30 (iain)<\/b>Patio doors and bathroom sliding door.<\/p>

09\/12\/2022 08:31 (iain)<\/b>Parts on order with Ironmongorydirect.<\/p>

09\/12\/2022 15:06 (alan)<\/b>Investigate lights not working repair loose cable on light fitting<\/p>

13\/12\/2022 14:06 (iain)<\/b>Replace window seal.Repair bathroom sliding door.Unblock bathroom basin.<\/p>

14\/12\/2022 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55165","activity_ticket_id":"52490","ticket_reference":"HDT53571","ticket_client":"1961","client_name":"August Equity","ticket_title":"list of works ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/22","activity_end":"2022-12-08 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64544","activity_notes":"list of works Mens facilities - cubicle door will not shut properlyMens facilities a light fitting has come down? Not sure how or when?The door next to reception is leaking oil (room4)","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2022 12:35 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 16:35 (travis)<\/b>List of works <\/p>

07\/12\/2022 13:46 (roy)<\/b>Light fallen down. Removed and made safe cables.New light required<\/p>

07\/12\/2022 15:33 (sandra)<\/b>new light on order <\/p>

21\/12\/2022 15:02 (alan)<\/b>Replace light in wc<\/p>

21\/12\/2022 15:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55166","activity_ticket_id":"52511","ticket_reference":"HDT53592","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Lightning protection test ","ticket_address_1":"9-15 Neal Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9-15 Neal Street","cs_id":"1932","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PW","ticket_client_site":"1932","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/12\/22","activity_end":"2022-12-08 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64545","activity_notes":"Lightning protection test ","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2022 09:44 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:19 (jane)<\/b>Requested a date from Lightning Testing company <\/p>

20\/12\/2022 09:56 (jane)<\/b>Attending on 5th January 2023<\/p>

05\/01\/2023 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55167","activity_ticket_id":"52510","ticket_reference":"HDT53591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"In my flat (Flat 2), the heater doesn\u00e2\u20ac\u2122t seem to be working. Could you send someone to check this? I\u00e2\u20ac\u2122ll be home all day today (December 7TH) and after 3 pm tomorrow (December 8th).","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/22","activity_end":"2022-12-08 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64546","activity_notes":"In my flat (Flat 2), the heater doesnt seem to be working. Could you send someone to check this? after 3 pm tomorrow (December 8th).","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2022 09:44 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 08:09 (michaelk)<\/b>Attended site to investigate heating failure. The problem was traced to a faulty circulation pump. A replacement pump was sourced and collected. Returned to site to replace and leave heating running fully operational. 4hrs labour plus parts, total 307 ex vat.<\/p>

12\/12\/2022 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55168","activity_ticket_id":"52512","ticket_reference":"HDT53593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Grafitti removal ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/22","activity_end":"2022-12-08 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64547","activity_notes":"Grafitti removal ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2022 09:49 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 15:01 (travis)<\/b>Graffiti removal <\/p>

08\/12\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55169","activity_ticket_id":"52513","ticket_reference":"HDT53594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"apartment 1 has no heating since yesterday - there is an on going issue with this underfloor heating and a fuse had blown previously - may be the same or similar issue.","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/22","activity_end":"2022-12-08 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64548","activity_notes":"apartment 1 has no heating since yesterday - there is an on going issue with this underfloor heating and a fuse had blown previously - may be the same or similar issue.COLLECT KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2022 10:53 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 06:46 (michaelk)<\/b>Attended site to investigate heating fault. Found hallway controller with no batteries installed and the living room controller not operating. Installed new batteries and linked the living room circuit to the hallway controller, checking that all circuits were working.3hrs labour 140 plus parts, total 152 ex vatNote; Due to the fact that a guest was in attendance and had belonging in the wardrobe, i strongly recommend that when the apartment is empty that we service\/thoroughly test all controls<\/p>

09\/12\/2022 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55170","activity_ticket_id":"52514","ticket_reference":"HDT53595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flashing on roof needs to be reinstated ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2296","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2296","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/12\/22","activity_end":"2022-12-08 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64549","activity_notes":"flashing on roof needs to be reinstated Friday between 8 - 9 am ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2022 12:01 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 12:49 (iain)<\/b>Repairs to roof lead flashing.<\/p>

09\/12\/2022 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55171","activity_ticket_id":"52515","ticket_reference":"HDT53596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"we have no hot water or heating Please can some attend using management keys at anytime to access.","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/22","activity_end":"2022-12-08 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64550","activity_notes":"we have no hot water or heating Please can some attend using management keys at anytime to access.","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2022 12:33 (System)<\/b>Ticket Created<\/p>

09\/12\/2022 06:50 (michaelk)<\/b>Attended site to investigate heating and hot water failure. Traced the problem to low pressure, which was caused by a leak on the flow switch located in the electric boiler. The boiler was drained and a new o-ring was installed. 2hrs labour 95.Note; Due to the condition of many pipework joints, I would recommend that a service\/inspection be carried out on this boiler and cylinder to try to solve potential problems with leaks\/failures. <\/p>

09\/12\/2022 09:20 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 14:00 (michaelk)<\/b>Attended site to reset boiler to allow heating and hot water to operate. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55172","activity_ticket_id":"52516","ticket_reference":"HDT53597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"thermostat is currently showing E2 error ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"1347","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1347","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/22","activity_end":"2022-12-08 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64551","activity_notes":"The apartment is currently occupied, and the service operator requested to be called 30\/40mins in advance to provide access. 02079351096One of the thermostats in apartment 12, at 30 Rathbone Place, is currently showing an error E2. Although the rest of the thermostats are working fine, the floor heating in the whole apartment is not working we believe the one with the error might be the main one.The apartment is currently occupied, and the service operator requested to be called 30\/40mins in advance to provide access. ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2022 12:35 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 08:13 (michaelk)<\/b>Attended site to investigate controls issue. Investigated controls and found 3 x wall controllers with faults, along with 1 x actuator. Adapted controls to run off the living room controller only, so that we give the tenant control over the system. A quote tobreplace controls will be sent. 3hrs labour 140<\/p>

12\/12\/2022 11:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55173","activity_ticket_id":"52517","ticket_reference":"HDT53598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The toilet is constantly running; there should be a problem with the cistern","ticket_address_1":"Flat 2","ticket_address_2":"30 charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/22","activity_end":"2022-12-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64552","activity_notes":"The toilet is constantly running; there should be a problem with the cisternPlease find the tenant's availability: Today between 3-5 pm and tomorrow any time between 1-3:30 pm or 5:30-7 pm. Alternatively, any time on Monday and Tuesday except between 2-3 pm both days","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2022 13:00 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 08:20 (michaelk)<\/b>Attended site to investigate toilet flushing issue. Stripped down inlet valve and syphon to resolve faults. Tested complete operation of flush plate and left in full working order. 2hrs labour 95<\/p>

12\/12\/2022 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55174","activity_ticket_id":"52503","ticket_reference":"HDT53584","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the underfloor heating of the kitchen (the main room) is not working. It keeps tripping the fuse (see the photo attached) Can someone attend today, please?","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/22","activity_end":"2022-12-08 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64553","activity_notes":"The tenant reported that the underfloor heating of the kitchen (the main room) is not working. It keeps tripping the fuse Can someone attend today, please?","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 11:48 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 15:53 (alan)<\/b>Test circuit for main room heating Faulty found to be MCB in distribution board Replace MCB test and leave working <\/p>

08\/12\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55175","activity_ticket_id":"52518","ticket_reference":"HDT53599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/22","activity_end":"2022-12-12 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64554","activity_notes":"MONDAY AFTER 11 AM We had a few issues with the heating controllers in this flat in the past weeks.Basically each warmafloor controller doesn't stay on for too long and on the main controller, the settings are changing . We are pretty sure that are not changed manually by tenants, and that's why we don't understand what the problem is. Every time we attended and set them back on it worked for a few hours and then stopped again.I am not sure if it is a connection problem or something and we would need your help to figure out. Can you please send someone to help, check and explain us if we are missing something?If you let us know when a contractor can attend, me or one of my colleagues will meet them there","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2022 14:14 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:24 (michaelk)<\/b>Attended site to investigate underfloor heating. Found controls issue and have quoted replacements. 2hrs labour 95<\/p>

14\/12\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55176","activity_ticket_id":"52520","ticket_reference":"HDT53601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15343 - Living Room window repairs ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Cancelled","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"08\/12\/22","activity_end":"2022-12-08 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64555","activity_notes":"Living Room window repairs ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2022 10:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55177","activity_ticket_id":"52481","ticket_reference":"HDT53562","ticket_client":"2121","client_name":"Yatay Restaurant ","ticket_title":"blocked urinal ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Wardour Street ","cs_id":"1678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1678","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64556","activity_notes":"blocked urinal booked for Wednesday 14th with Roy to clear blockage ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2022 15:32 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 16:05 (roy)<\/b>This really requires two men.Large urinal needs removing from wall to get to the trap.Also may need to cut pipe behind in service area<\/p>

12\/12\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55178","activity_ticket_id":"52521","ticket_reference":"HDT53602","ticket_client":"1961","client_name":"August Equity","ticket_title":"Please can you kindly send someone in to change \/ replace the light in the disabled toilet?","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/22","activity_end":"2022-12-08 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64557","activity_notes":"Please can you kindly send someone in to change \/ replace the light in the disabled toilet?","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2022 15:13 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55179","activity_ticket_id":"52349","ticket_reference":"HDT53430","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/14771 - Outside lighting ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/23","activity_end":"2023-01-11 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64558","activity_notes":"Outside lighting ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2023 13:21 (jane)<\/b>Attending today <\/p>

12\/01\/2023 07:09 (roy)<\/b>Assist Alan<\/p>

12\/01\/2023 07:11 (alan)<\/b>Quoted works <\/p>

12\/01\/2023 14:52 (alan)<\/b>Quoted works<\/p>

19\/01\/2023 14:46 (alan)<\/b>Quoted works <\/p>

19\/01\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55180","activity_ticket_id":"52522","ticket_reference":"HDT53603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15344 - shower repairs ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/22","activity_end":"2022-12-08 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64559","activity_notes":"shower repairs ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 14:52 (sandra)<\/b>The tenant will provide access between 09:00 and 12:00. <\/p>

21\/12\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55181","activity_ticket_id":"52523","ticket_reference":"HDT53604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical - ASAP please ","ticket_address_1":"Flat 1, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/22","activity_end":"2022-12-09 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64560","activity_notes":"5 year electrical - ASAP please ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2022 11:06 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 11:38 (sandra)<\/b>(Ticket Closed)<\/p>

13\/12\/2022 16:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/12\/2022 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55182","activity_ticket_id":"52524","ticket_reference":"HDT53605","ticket_client":"2108","client_name":"Forty Group","ticket_title":"RH\/SW\/15339 - replacement security lock ","ticket_address_1":"Unit 116-118","ticket_address_2":"Network Hub ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W10","cs_address_1":"Unit 116-118","cs_id":"2293","cs_address_2":"Network Hub ","cs_town":"London ","cs_postcode":"W10","ticket_client_site":"2293","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/22","activity_end":"2022-12-09 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64561","activity_notes":"replacement security lock ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2022 11:16 (sandra)<\/b>Please go ahead with the attached quote.You can contact fola@strategicagenda.com for access. <\/p>

13\/12\/2022 09:26 (jane)<\/b>Bolt on order - expected in on Wednesday <\/p>

15\/12\/2022 12:39 (travis)<\/b>New break glass fire escape lock fitted.<\/p>

15\/12\/2022 13:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55183","activity_ticket_id":"52525","ticket_reference":"HDT53606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"anyone available today at 3pm to show the tenant how the heating system works?","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 8 New Row ","cs_id":"1435","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1435","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/22","activity_end":"2022-12-09 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64562","activity_notes":"anyone available today at 3pm to show the tenant how the heating system works?","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2022 11:21 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 08:04 (michaelk)<\/b>Attended site to meet tenant, however there was no access to the boiler room door. 1hr labour 50<\/p>

13\/12\/2022 13:59 (roy)<\/b>Replaced bulbPurchased from Robert Dyas<\/p>

13\/12\/2022 15:03 (michael)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 07:41 (michaelk)<\/b>Attended site to test heating controls and to setup to tenants requirements. Sent a copy of the controls to tenant also. 1hr labour 50<\/p>

14\/12\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 10:12 (roy)<\/b>Replace cylinder to door and left tenant 1 x key<\/p>

14\/12\/2022 10:35 (sandra)<\/b>Replace cylinder to door and left tenant 1 x key<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55184","activity_ticket_id":"52526","ticket_reference":"HDT53607","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove 4No meters ","ticket_address_1":"28-32 Shelton Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"28-32 Shelton Street","cs_id":"1935","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JE","ticket_client_site":"1935","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/22","activity_end":"2022-12-12 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64563","activity_notes":"Remove 4No meters ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2022 12:14 (System)<\/b>Ticket Created<\/p>

13\/12\/2022 08:47 (alan)<\/b>Disconnect meters in meter cupboards and drop meters back to knight frank office <\/p>

13\/12\/2022 09:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55185","activity_ticket_id":"52527","ticket_reference":"HDT53608","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove 2No meters ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/22","activity_end":"2022-12-12 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64564","activity_notes":"remove 2No meters ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2022 12:14 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 08:41 (alan)<\/b>Alter supply to metres and Remove redundant metres and drop back 120 Long acre estate office<\/p>

20\/12\/2022 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55186","activity_ticket_id":"52528","ticket_reference":"HDT53609","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"water pipe leak ","ticket_address_1":"Craigs Court","ticket_address_2":"25 Whitehall ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1A 2BS","cs_address_1":"Craigs Court","cs_id":"2301","cs_address_2":"25 Whitehall ","cs_town":"London ","cs_postcode":"SW1A 2BS","ticket_client_site":"2301","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/22","activity_end":"2022-12-09 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64565","activity_notes":"water pipe leak #Leak is in 3rd floor riser, but we have established access to the pipe will need to be made via ceiling on 3rd floor landing. We will arrange for one of our surveyors to be on site to guide where to penetrate through the ceiling, if you give a time for attending.","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2022 12:58 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:38 (michaelk)<\/b>Attended site to investigate mains pipework leak. Liased with the client on site and inspected leaking pipework. An access panel is required in the 3rd floor ceiling to allow us to then carry out a repair with the appropriate space. Passed to office to quote for panel. 2hrs labour for 2 x engineers. Total 190.<\/p>

14\/12\/2022 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55187","activity_ticket_id":"52531","ticket_reference":"HDT53612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from 2 ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2302","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2302","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/22","activity_end":"2022-12-09 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64566","activity_notes":"leak from 2 ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2022 16:26 (System)<\/b>Ticket Created<\/p>

11\/12\/2022 11:04 (roy)<\/b>No access with management keys and no other keys on site.No answer when knocking on door and tried again on Sunday with no success <\/p>

12\/12\/2022 08:07 (michaelk)<\/b>Attended site to investigate leak into flat1. The leak was traced was traced to the shower in flat 2. The shower should not be used until the floor is repaired. Sent information to roy and office. 1hr labour 50<\/p>

12\/12\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/12\/2022 16:27 (roy)<\/b>Access with correct keysTemp fix to stop water getting into flat below.Needs new shower door and possibly new floor<\/p>

12\/12\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55188","activity_ticket_id":"52531","ticket_reference":"HDT53612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from 2 ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2302","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2302","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/22","activity_end":"2022-12-09 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64567","activity_notes":"leak from 2 ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2022 16:26 (System)<\/b>Ticket Created<\/p>

11\/12\/2022 11:04 (roy)<\/b>No access with management keys and no other keys on site.No answer when knocking on door and tried again on Sunday with no success <\/p>

12\/12\/2022 08:07 (michaelk)<\/b>Attended site to investigate leak into flat1. The leak was traced was traced to the shower in flat 2. The shower should not be used until the floor is repaired. Sent information to roy and office. 1hr labour 50<\/p>

12\/12\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>

12\/12\/2022 16:27 (roy)<\/b>Access with correct keysTemp fix to stop water getting into flat below.Needs new shower door and possibly new floor<\/p>

12\/12\/2022 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55189","activity_ticket_id":"52532","ticket_reference":"HDT53613","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Emergency call out - leak from Flat 22 ","ticket_address_1":"Flat 19 barrydene","ticket_address_2":"Oakleigh Road ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"N20 ","cs_address_1":"Flat 19 barrydene","cs_id":"2303","cs_address_2":"Oakleigh Road ","cs_town":"London ","cs_postcode":"N20 ","ticket_client_site":"2303","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/22","activity_end":"2022-12-12 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64568","activity_notes":"Emergency call out - leak from Flat 22 ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2022 10:04 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55190","activity_ticket_id":"52533","ticket_reference":"HDT53614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/22","activity_end":"2022-12-12 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64569","activity_notes":"emergency call out - no hot water ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2022 10:14 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 10:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55191","activity_ticket_id":"52534","ticket_reference":"HDT53615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2304","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/22","activity_end":"2022-12-12 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64570","activity_notes":"emergency call out - no hot water ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2022 10:17 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55192","activity_ticket_id":"52535","ticket_reference":"HDT53616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/12\/22","activity_end":"2022-12-12 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64571","activity_notes":"leak The tenant reported a leak in the loft passing down through a wall on the 3rd floor to reappear in the bedroom ceiling (2nd floor, relatively close to the light fitting). They have put buckets in place in the loft and the bedroom. Could somebody take a look? They are in most of the time at the moment. Your team can phone them with 30 mins' notice to organize access at 07795 968 392. ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 10:25 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 13:29 (sandra)<\/b>will have to return to seal the gulley when the show has cleared. <\/p>

13\/12\/2022 14:01 (iain)<\/b>Investigate and repair leak.<\/p>

13\/12\/2022 14:02 (iain)<\/b>Unable to complete due to weather conditions. Returning later in rhe week.<\/p>

15\/12\/2022 15:36 (sandra)<\/b>booked Friday mid day to repair roof leak <\/p>

16\/12\/2022 14:52 (sandra)<\/b>(Ticket Closed)<\/p>

16\/12\/2022 16:28 (iain)<\/b>Roof repairs.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55193","activity_ticket_id":"52536","ticket_reference":"HDT53617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hallway light ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/22","activity_end":"2022-12-13 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64572","activity_notes":"hallway light Can Alan attend at 9am tomorrow please. The tenant is in to give access. ROY ATTENDED IT IS AN EMERGENCY LIGHT FITTING ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 10:27 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 15:34 (sandra)<\/b>tenant is not replying for access. told to knock when passing <\/p>

18\/01\/2023 16:44 (jane)<\/b>Requested access for Monday morning 23rd January <\/p>

25\/01\/2023 10:53 (alan)<\/b>Replace emergency light fitting in hallway<\/p>

25\/01\/2023 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55194","activity_ticket_id":"52537","ticket_reference":"HDT53618","ticket_client":"2108","client_name":"Forty Group","ticket_title":"to meet with Yaser and Anwar to investigate electrics ","ticket_address_1":"Grainger Hindon Court ","ticket_address_2":"Sainsbury ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Grainger Hindon Court ","cs_id":"2305","cs_address_2":"Sainsbury ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2305","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/01\/23","activity_end":"2023-01-12 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64573","activity_notes":"to meet with Yaser and Anwar to investigate electrics For Thursday 12th January 2023 after midday ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 10:56 (System)<\/b>Ticket Created<\/p>

06\/01\/2023 14:11 (jane)<\/b>For Thursday 12th January 2023 after midday <\/p>

12\/01\/2023 14:55 (alan)<\/b>Meet with Anwar and Yaser to look at Submeters to BuildIdentify all meter find 1 circuit that is not metered Taser to arrange to get meters calibrated and new sub meter installed on circuit with no meter<\/p>

13\/01\/2023 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55195","activity_ticket_id":"52469","ticket_reference":"HDT53550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15335 - Replacement washer\/dryer","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/22","activity_end":"2022-12-12 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64574","activity_notes":"Replacement washer\/dryer","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 11:53 (travis)<\/b>Access and attendance, keys returned.<\/p>

14\/12\/2022 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55196","activity_ticket_id":"52538","ticket_reference":"HDT53619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/22","activity_end":"2022-12-12 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64575","activity_notes":"no hot water please collect keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 11:48 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:27 (michaelk)<\/b>Attended site to rectify heating problems. Left operational 1hr labour 50<\/p>

14\/12\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 12:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/12\/2022 20:28 (michaelk)<\/b>Attended site to reported leak beneath the boiler and electrical mcb tripping. We have thoroughly stripped down the boiler and found the identical fault occurring with the diverter valve. We have left this boiler running however due to the slightly mixing between heating and hot water it has limited hws capability. A report has been forwarded to lilian and the office. 4hrs labour 185<\/p>

16\/12\/2022 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55197","activity_ticket_id":"52539","ticket_reference":"HDT53620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts toilet - sink leaking ","ticket_address_1":"4th Floor Office ","ticket_address_2":"21-22 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"2252","cs_address_2":"21-22 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LE","ticket_client_site":"2252","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/22","activity_end":"2022-12-12 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64576","activity_notes":"common parts toilet - sink leaking ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 13:12 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 13:46 (alan)<\/b>Repair leaking pipe under sink <\/p>

12\/12\/2022 15:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55198","activity_ticket_id":"52540","ticket_reference":"HDT53621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Boiler showing error code E02. The will be home all day (today) to provide access. ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/22","activity_end":"2022-12-12 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64577","activity_notes":"Description: Boiler showing error code E02. The will be home all day (today) to provide access. ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 13:33 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:29 (michaelk)<\/b>Attended site to investigate boiler problems. We have tried to insulate electrode which is causing the lockout problems. The part is obsolete so have informed the office that a replacement boiler is required. 2hrs labour 95<\/p>

14\/12\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55199","activity_ticket_id":"52541","ticket_reference":"HDT53622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1, 2a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/22","activity_end":"2022-12-12 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64578","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 13:56 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:34 (michaelk)<\/b>Attended site to investigate electric boiler failure. Boiler was found tripping the distribution board, traced issue to the diverter valve. The part has been ordered 2hrs labour 95<\/p>

14\/12\/2022 09:15 (sandra)<\/b>part on order <\/p>

15\/12\/2022 20:23 (michaelk)<\/b>Attended site to replace faulty actuator which was on order. Left boiler running fully operational. Note; I have forwarded a report on these boilers to the lilian and the office.<\/p>

16\/12\/2022 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55200","activity_ticket_id":"52542","ticket_reference":"HDT53623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 43 Chandos Place ","cs_id":"1477","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1477","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/22","activity_end":"2022-12-16 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64579","activity_notes":"Gas compliance testing with PAT16th With PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 13:58 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:18 (michaelk)<\/b>Completed full compliance 185<\/p>

19\/12\/2022 08:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55201","activity_ticket_id":"52543","ticket_reference":"HDT53624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/22","activity_end":"2022-12-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64580","activity_notes":"Gas compliance testing with PATwith PAT testing 16th Friday ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 14:00 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:18 (michaelk)<\/b>Completed full compliance 185<\/p>

19\/12\/2022 08:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55202","activity_ticket_id":"52544","ticket_reference":"HDT53625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1793","cs_address_2":"43 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1793","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/22","activity_end":"2022-12-16 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64581","activity_notes":"Gas compliance testing with PAT16th Friday with PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 14:01 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:19 (michaelk)<\/b>Completed full compliance 185<\/p>

19\/12\/2022 08:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55203","activity_ticket_id":"52545","ticket_reference":"HDT53626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sliding bathroom door only opens half way.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/12\/22","activity_end":"2022-12-12 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64582","activity_notes":"sliding bathroom door only opens half way.washing machine needs resetting or the filter needs cleaning tenant home ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 14:06 (System)<\/b>Ticket Created<\/p>

13\/12\/2022 10:47 (sandra)<\/b>part for door ordered <\/p>

13\/12\/2022 14:04 (iain)<\/b>Washing machine and sliding bathroom door.<\/p>

15\/12\/2022 15:14 (iain)<\/b>Repairs to sliding bathroom door.<\/p>

15\/12\/2022 15:17 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 15:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55204","activity_ticket_id":"52546","ticket_reference":"HDT53627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator not heating up ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64583","activity_notes":"The radiator in the bedroom is not working, and the heating is taking too long to warm up.Would it be possible to get the electric meter reading as well? It's located in the communal hallway cupboard (FB key required).Access can be provided on Tuesday, Dec 13.","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2022 09:12 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:19 (michaelk)<\/b>Attended site to investigate heating problems. Rectified radiator and all heating problems reported by tenant. 2hrs labour 95<\/p>

14\/12\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55205","activity_ticket_id":"52525","ticket_reference":"HDT53606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"anyone available today at 3pm to show the tenant how the heating system works?","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 8 New Row ","cs_id":"1435","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1435","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/22","activity_end":"2022-12-13 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64584","activity_notes":"for today with MK -Provide him with a copy of the boiler room key-The light in the fridge is to be replaced (just being reported)","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2022 11:21 (System)<\/b>Ticket Created<\/p>

12\/12\/2022 08:04 (michaelk)<\/b>Attended site to meet tenant, however there was no access to the boiler room door. 1hr labour 50<\/p>

13\/12\/2022 13:59 (roy)<\/b>Replaced bulbPurchased from Robert Dyas<\/p>

13\/12\/2022 15:03 (michael)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 07:41 (michaelk)<\/b>Attended site to test heating controls and to setup to tenants requirements. Sent a copy of the controls to tenant also. 1hr labour 50<\/p>

14\/12\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 10:12 (roy)<\/b>Replace cylinder to door and left tenant 1 x key<\/p>

14\/12\/2022 10:35 (sandra)<\/b>Replace cylinder to door and left tenant 1 x key<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55206","activity_ticket_id":"52546","ticket_reference":"HDT53627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator not heating up ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64585","activity_notes":"The radiator in the bedroom is not working, and the heating is taking too long to warm up.Would it be possible to get the electric meter reading as well? It's located in the communal hallway cupboard (FB key required).Access can be provided on Tuesday, Dec 13.","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 09:12 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:19 (michaelk)<\/b>Attended site to investigate heating problems. Rectified radiator and all heating problems reported by tenant. 2hrs labour 95<\/p>

14\/12\/2022 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55207","activity_ticket_id":"52547","ticket_reference":"HDT53628","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15347 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"1972","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2R 8DD","ticket_client_site":"1972","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/02\/23","activity_end":"2023-03-14 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64586","activity_notes":"List of works ","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2023 15:04 (jane)<\/b>Requested if we can commence works on Tuesday 21st February <\/p>

21\/02\/2023 11:12 (jane)<\/b>Works commencing today for 3 weeks <\/p>

06\/03\/2023 17:04 (travis)<\/b>List of works.<\/p>

07\/03\/2023 15:21 (travis)<\/b>List of works.<\/p>

17\/03\/2023 15:42 (travis)<\/b>List of works <\/p>

17\/03\/2023 16:06 (iain)<\/b>List of works.<\/p>

23\/03\/2023 10:31 (travis)<\/b>List of works.<\/p>

24\/03\/2023 10:14 (dean)<\/b>Painting <\/p>

27\/03\/2023 08:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55208","activity_ticket_id":"52548","ticket_reference":"HDT53629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement inspection hatch behind toilet ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/22","activity_end":"2022-12-13 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64587","activity_notes":"Replacement inspection hatch behind toilet ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 10:59 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 16:36 (roy)<\/b>Fitted panel inside old access.Filled surrounding wall.NTR to rub down and paint as fillz nog drying<\/p>

16\/12\/2022 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55209","activity_ticket_id":"52549","ticket_reference":"HDT53630","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"power failure","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"2306","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2306","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/22","activity_end":"2022-12-13 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64588","activity_notes":"power failure","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 11:25 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:19 (alan)<\/b>Investigate no power to buildingFound main isolator for building tripped in basementReset tested and left in full working order<\/p>

14\/12\/2022 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55210","activity_ticket_id":"52550","ticket_reference":"HDT53631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water meter trace ","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Goodwins Court","cs_id":"2030","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2030","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64589","activity_notes":"We need to conduct water meters track and trace for the three flats at 13 Goodwins Court and the commercial unit at 4 New Row (Mother Marsh). Since the commercial tenant moved in, we have had water pressure issues in the top-floor apartment. So, we think they are all supplied by just one meter.Can you let us know when it can be booked? I have attached photos of the location of the water meters at the front of 4 New Row, but it would be good to check the front area at Goodwin's Court as well.","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2022 11:29 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55211","activity_ticket_id":"52223","ticket_reference":"HDT53304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15286 - Bedroom window replacement ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/12\/22","activity_end":"2022-12-13 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64590","activity_notes":"Bedroom window replacement ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2022 10:40 (jane)<\/b>Requested access for tomorrow morning to remove defective window to bedroom, install a temporary secure board in place.<\/p>

09\/11\/2022 12:35 (travis)<\/b>Removal of window,boarded up frame, delivery of window to office for repairs.<\/p>

09\/11\/2022 15:52 (roy)<\/b>Assist Travis removing a window and board up<\/p>

30\/11\/2022 10:13 (sandra)<\/b>due to be delivered 2nd December <\/p>

12\/12\/2022 17:38 (travis)<\/b>Collection of window.<\/p>

13\/12\/2022 13:11 (travis)<\/b>New window fitted.<\/p>

13\/12\/2022 14:03 (iain)<\/b>Window.<\/p>

19\/12\/2022 10:05 (sandra)<\/b>booked Tuesday 20th <\/p>

19\/12\/2022 11:23 (sandra)<\/b>booked Tuesday <\/p>

20\/12\/2022 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55212","activity_ticket_id":"52223","ticket_reference":"HDT53304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15286 - Bedroom window replacement ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/22","activity_end":"2022-12-13 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64591","activity_notes":"Bedroom window replacement ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2022 10:40 (jane)<\/b>Requested access for tomorrow morning to remove defective window to bedroom, install a temporary secure board in place.<\/p>

09\/11\/2022 12:35 (travis)<\/b>Removal of window,boarded up frame, delivery of window to office for repairs.<\/p>

09\/11\/2022 15:52 (roy)<\/b>Assist Travis removing a window and board up<\/p>

30\/11\/2022 10:13 (sandra)<\/b>due to be delivered 2nd December <\/p>

12\/12\/2022 17:38 (travis)<\/b>Collection of window.<\/p>

13\/12\/2022 13:11 (travis)<\/b>New window fitted.<\/p>

13\/12\/2022 14:03 (iain)<\/b>Window.<\/p>

19\/12\/2022 10:05 (sandra)<\/b>booked Tuesday 20th <\/p>

19\/12\/2022 11:23 (sandra)<\/b>booked Tuesday <\/p>

20\/12\/2022 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55213","activity_ticket_id":"52552","ticket_reference":"HDT53633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace batteries in control panel - Tenant home until 4pm today ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64592","activity_notes":"To replace batteries in control panel - Tenant home until 4pm today ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 13:55 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:20 (michaelk)<\/b>Attended site to replace AA batteries to vaillant controller. Left operational 1hr labour plus parts, total 60 ex vat.<\/p>

14\/12\/2022 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55214","activity_ticket_id":"52553","ticket_reference":"HDT53634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15323 - Upgrade boiler ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64593","activity_notes":"Upgrade boiler ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:33 (sandra)<\/b>booked now for Friday <\/p>

03\/01\/2023 07:17 (michaelk)<\/b>Attended site to carry out quoted boiler installation. Completed work and left in full working order. <\/p>

03\/01\/2023 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55215","activity_ticket_id":"52554","ticket_reference":"HDT53635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For this flat to achieve a let able E rating or better, one of the following is required \u00e2\u20ac\u201c","ticket_address_1":"3rd and 4th Floor","ticket_address_2":"39 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd and 4th Floor","cs_id":"2307","cs_address_2":"39 Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2307","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/22","activity_end":"2022-12-13 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64594","activity_notes":"For this flat to achieve a let able E rating or better, one of the following is required Replace one of the floors electric heaters with high heat retention heater Provide evidence that the roof has been insulated (100mm) Provide evidence that the walls have been dry lined. Install an electric heater into the common areas.","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2022 14:50 (System)<\/b>Ticket Created<\/p>

13\/12\/2022 15:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55216","activity_ticket_id":"52555","ticket_reference":"HDT53636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15350 - Full 3 hour service and controller replacement ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64595","activity_notes":"Full 3 hour service and controller replacement ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2022 14:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55217","activity_ticket_id":"52556","ticket_reference":"HDT53637","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"sensor tap ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"1966","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1966","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64596","activity_notes":"sensor tap We have a leaking sensor tap in the toilet area 107-115 Long Acre Roy and Alan will know where this is.Please can you send someone over to have a look.","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 14:53 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 09:07 (michaelk)<\/b>Attended site to investigate leaking tap. The sensor taps solenoid is letting by, however we are having trouble sourcing a replacement. Roy is going to check the sites o and m manuals to source a replacement. 1hr labour 50<\/p>

20\/12\/2022 09:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55218","activity_ticket_id":"52557","ticket_reference":"HDT53638","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can we have a call out urgently please as it may be the tank on the roof is leaking at 86 Portland Place, the porter is on site until 5pm! If you can please confirm asap!","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/22","activity_end":"2022-12-13 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64597","activity_notes":"Can we have a call out urgently please as it may be the tank on the roof is leaking at 86 Portland Place, the porter is on site until 5pm! If you can please confirm asap!","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 15:08 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:52 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 09:55 (iain)<\/b>Tank overflowing.<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55219","activity_ticket_id":"52558","ticket_reference":"HDT53639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15349 - Boiler Service ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64598","activity_notes":"Boiler Service ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 07:43 (michaelk)<\/b>Attended site to rectify boiler fault to allow heating and hot water to work. 1hr labour 50<\/p>

14\/12\/2022 09:13 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 13:56 (michaelk)<\/b>Attended site to carry service\/inspection to the electric boiler and cylinder. Resolved all leaks, cleaned pipework strainer and changed o-rings to the water flow switch. Checked all controls and left fully operational. 3hrs labour 140.<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55220","activity_ticket_id":"52559","ticket_reference":"HDT53640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire exit door works and D handle ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/22","activity_end":"2022-12-13 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64599","activity_notes":"Fire exit door works and D handle ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 15:31 (System)<\/b>Ticket Created<\/p>

13\/12\/2022 15:33 (travis)<\/b>Fire exit door alignment and new external pull handle fitted.<\/p>

13\/12\/2022 15:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55221","activity_ticket_id":"52559","ticket_reference":"HDT53640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire exit door works and D handle ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/22","activity_end":"2022-12-13 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64600","activity_notes":"Fire exit door works and D handle ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2022 15:31 (System)<\/b>Ticket Created<\/p>

13\/12\/2022 15:33 (travis)<\/b>Fire exit door alignment and new external pull handle fitted.<\/p>

13\/12\/2022 15:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55222","activity_ticket_id":"52560","ticket_reference":"HDT53641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can we have Travis on standby around 8.30am tomorrow? There are items to be removed. There are small items, not furniture.","ticket_address_1":"Egmont House","ticket_address_2":"Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Egmont House","cs_id":"2231","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/22","activity_end":"2022-12-13 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64601","activity_notes":"can we have Travis on standby around 8.30am tomorrow? There are items to be removed. There are small items, not furniture.","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2022 15:46 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55223","activity_ticket_id":"52561","ticket_reference":"HDT53642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15352 - replacement thermostat and manifold valve ","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64602","activity_notes":"replacement thermostat and manifold valve ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 10:32 (sandra)<\/b>part out of stock and will become available after Christmas <\/p>

08\/02\/2023 12:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55224","activity_ticket_id":"52562","ticket_reference":"HDT53643","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"the sink in the toilet is blocked","ticket_address_1":"Flat B","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat B","cs_id":"2011","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"WC1","ticket_client_site":"2011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/22","activity_end":"2022-12-13 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64603","activity_notes":"the sink in the toilet is blockedcan we know whose fault this is","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 15:59 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 09:56 (iain)<\/b>Basin plug unjammed and basin unblocked.<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55225","activity_ticket_id":"52564","ticket_reference":"HDT53645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15351 - Replacement controllers ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"1347","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1347","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/22","activity_end":"2022-12-13 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64604","activity_notes":"Replacement controllers ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 10:33 (sandra)<\/b>waiting on parts <\/p>

22\/12\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55226","activity_ticket_id":"52551","ticket_reference":"HDT53632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cistern is leaking into the pan ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1860","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1860","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/22","activity_end":"2022-12-13 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64605","activity_notes":"cistern is leaking into the pan WEDNESDAY AFTER 9.30 Description: There is an issue with the flushing mechanism of our toilet. It appears that after most flushes, a very small but consistent trickle of water continues to run into the toilet bowl once the cistern has been refilled. ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 13:05 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 07:54 (iain)<\/b>Replacement syphon required.<\/p>

15\/12\/2022 10:09 (sandra)<\/b>new syphon ordered and returing midday 15th <\/p>

15\/12\/2022 15:13 (iain)<\/b>Supplied and fitted new syphon.<\/p>

15\/12\/2022 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55227","activity_ticket_id":"52565","ticket_reference":"HDT53646","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lights flickering - for 2PM ON WEDNESDAY ","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/22","activity_end":"2022-12-13 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64606","activity_notes":"Lights flickering - for 2PM ON WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 16:40 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 09:28 (alan)<\/b>Lighting faulty Waiting information from Mode lighting <\/p>

16\/12\/2022 11:36 (sandra)<\/b>Following our site visit today, we have looked at the lights in the flat that were flickering.These are new LED lights installed by others. These types of fittings are not available as dimmable fittings.They are flickering because they are wired by a MODE dimming unit, we have emailed MODE technical support and are awaiting their reply on whether there is a way to turn off the dimmer function to stop the flickering. <\/p>

20\/12\/2022 12:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55228","activity_ticket_id":"52563","ticket_reference":"HDT53644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is showing EO6 fault which may be the filter.","ticket_address_1":"Flat 10, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/22","activity_end":"2022-12-14 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64607","activity_notes":"washing machine is showing EO6 fault which may be the filter.if not I will call appliance engineer with keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2022 16:07 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 10:50 (sandra)<\/b>Replace window seal. Repair bathroom sliding door. Unblock bathroom basin.<\/p>

14\/12\/2022 10:50 (sandra)<\/b>new sensor switch on order for washing machine <\/p>

15\/12\/2022 07:54 (iain)<\/b>Reset washing machine, drained down and cleared filter.<\/p>

15\/12\/2022 08:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55229","activity_ticket_id":"52110","ticket_reference":"HDT53191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"14\/12\/22","activity_end":"2022-12-14 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64608","activity_notes":"list of works Bathroom lights - above sink and shower do not workBathroom towel rack - temperature control not workingElectric stove top - may need replacing due to two faulty hobs (please check and provide photos to assess the issue)Lights under kitchen cabinets - wiring may need to be checked.Intercom - connection may need to be checked.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2022 14:33 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:13 (sandra)<\/b>parts on order <\/p>

14\/12\/2022 09:23 (alan)<\/b>1 Look at hob not working quote for replacement 2 look at lights under kitchen order replacement fittings 3 look at light above Mirror in bathroom order parts<\/p>

14\/12\/2022 09:26 (sandra)<\/b>quote being prepared for new hob and parts ordered for lighting <\/p>

20\/12\/2022 13:37 (jane)<\/b>Traced problem to a faulty video screen on the phone, replaced the screen <\/p>

23\/12\/2022 14:04 (alan)<\/b>1.Replace transformer to kitchen lights and replace lamps 2. Repair bathroom tail rail Neither new bathroom, light or extractor fan have come in yet will need to be rebooked in New Year<\/p>

13\/01\/2023 15:29 (jane)<\/b>Requested access to fit new parts to lights on Wednesday 18th January 2023<\/p>

20\/01\/2023 09:52 (jane)<\/b>Re-attending on Tuesday 24th January to mastic around the new extractor hood <\/p>

25\/01\/2023 13:23 (alan)<\/b>Replace fan in bathroom and replace shaver light <\/p>

25\/01\/2023 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55230","activity_ticket_id":"52567","ticket_reference":"HDT53648","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Second Visit - Biannual Water Monitoring of water tank - Phase Technology ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/12\/22","activity_end":"2022-12-14 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64609","activity_notes":"Second Visit - Biannual Water Monitoring of water tank - Phase Technology ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2022 09:52 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55231","activity_ticket_id":"52568","ticket_reference":"HDT53649","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Second Visit - Biannual Water Monitoring of water tank - Phase Technology ","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/12\/22","activity_end":"2022-12-14 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64610","activity_notes":"Second Visit - Biannual Water Monitoring of water tank - Phase Technology ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2022 09:54 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55232","activity_ticket_id":"52569","ticket_reference":"HDT53650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water - but heating seems to be working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 77-78 St Martins Lane ","cs_id":"1606","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1606","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/12\/22","activity_end":"2022-12-14 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64611","activity_notes":"no hot water - but heating seems to be working ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 10:15 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 10:17 (roy)<\/b>Problem externally.Lifted outside slabs and water meters all on.Alan said it must be the water meter at fault.Checked internally just in case but still no water.Thames Water to attend<\/p>

15\/12\/2022 10:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55233","activity_ticket_id":"52570","ticket_reference":"HDT53651","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"heating not working ","ticket_address_1":"Flat 15, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/12\/22","activity_end":"2022-12-14 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64612","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 10:17 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 10:18 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 10:19 (roy)<\/b>Supplied 5 x heaters as requested <\/p>

21\/12\/2022 11:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2022 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55234","activity_ticket_id":"52571","ticket_reference":"HDT53652","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT53651 Follow-Up - heating issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64613","activity_notes":"HDT53651 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 13:53 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found appliance valve beneath boiler turned off. Reinstated boiler and carried out testing as per gsiu regulations. Set up boiler high and low combustion rates and left fully operational. 3hrs labour 140.<\/p>

14\/12\/2022 14:23 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 15:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2022 20:04 (michaelk)<\/b>Called back to site after approx 2 hrs, to a failed boiler. Found a different fault code present, which was circulation based. Whilst improving the flow we noticed that the expansion vessel was split and requires replacing. <\/p>

15\/12\/2022 10:17 (sandra)<\/b>4 - 5 heaters given to tenant <\/p>

19\/12\/2022 08:59 (michaelk)<\/b>Attended site to investigate boiler failure showing ignition fault. Adjusted high and low combustion settings to leave operational. Called back to site for a different fault code due to circulation. Found expansion vessel split which has been ordered. 3hrs labour 140<\/p>

19\/12\/2022 09:05 (sandra)<\/b>parts on order<\/p>

19\/12\/2022 10:36 (sandra)<\/b>booked for Monday 19th<\/p>

19\/12\/2022 21:24 (michaelk)<\/b>Attended site to replace faulty expansion vessel and leave boiler in full working order. Completed work 2hrs labour plus parts, total 207.45 ex vat.<\/p>

20\/12\/2022 06:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55235","activity_ticket_id":"52572","ticket_reference":"HDT53653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"vacant property - items to be removed","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/22","activity_end":"2022-12-14 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64614","activity_notes":"vacant property - items to be removedLilian to send pictures ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2022 10:37 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 12:58 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 15:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2022 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55236","activity_ticket_id":"52573","ticket_reference":"HDT53654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is a leak from Flat 2 into flat 1","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/22","activity_end":"2022-12-15 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64615","activity_notes":"There is a leak from Flat 2 into flat 1Attend on Thursday at 8.30 with keys to both flats 15th ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 10:38 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 15:09 (iain)<\/b>Investigate leak.<\/p>

15\/12\/2022 15:10 (iain)<\/b>Access required to flat 2.<\/p>

16\/12\/2022 11:00 (sandra)<\/b>access given to Flat 2 today after 1pm <\/p>

16\/12\/2022 16:37 (iain)<\/b>Remastic shower of flat 2.<\/p>

16\/12\/2022 16:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55237","activity_ticket_id":"52563","ticket_reference":"HDT53644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is showing EO6 fault which may be the filter.","ticket_address_1":"Flat 10, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/12\/22","activity_end":"2022-12-14 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64616","activity_notes":"washing machine is showing EO6 fault which may be the filter.","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2022 16:07 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 10:50 (sandra)<\/b>Replace window seal. Repair bathroom sliding door. Unblock bathroom basin.<\/p>

14\/12\/2022 10:50 (sandra)<\/b>new sensor switch on order for washing machine <\/p>

15\/12\/2022 07:54 (iain)<\/b>Reset washing machine, drained down and cleared filter.<\/p>

15\/12\/2022 08:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55238","activity_ticket_id":"52563","ticket_reference":"HDT53644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is showing EO6 fault which may be the filter.","ticket_address_1":"Flat 10, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/22","activity_end":"2022-12-14 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64617","activity_notes":"washing machine is showing EO6 fault which may be the filter.","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2022 16:07 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 10:50 (sandra)<\/b>Replace window seal. Repair bathroom sliding door. Unblock bathroom basin.<\/p>

14\/12\/2022 10:50 (sandra)<\/b>new sensor switch on order for washing machine <\/p>

15\/12\/2022 07:54 (iain)<\/b>Reset washing machine, drained down and cleared filter.<\/p>

15\/12\/2022 08:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55239","activity_ticket_id":"52574","ticket_reference":"HDT53655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"1371","cs_address_2":"15a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1371","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64618","activity_notes":"To carry out gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 11:38 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2022 08:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55240","activity_ticket_id":"52575","ticket_reference":"HDT53656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove Graffiti","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/22","activity_end":"2022-12-14 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64619","activity_notes":"remove Graffiti","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 12:52 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 15:21 (travis)<\/b>Graffiti removal.<\/p>

14\/12\/2022 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55241","activity_ticket_id":"52576","ticket_reference":"HDT53657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing without PAT","ticket_address_1":"4th Floor, 15a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"2309","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2309","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64620","activity_notes":"To carry out gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 13:08 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2022 08:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55242","activity_ticket_id":"52577","ticket_reference":"HDT53658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Grafitti removal ","ticket_address_1":"Gerrards Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Gerrards Place ","cs_id":"2310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2310","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/12\/22","activity_end":"2022-12-14 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64621","activity_notes":"Grafitti removal corner of Gerrards Place and Shaftesbury Avenue ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 14:16 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 15:20 (travis)<\/b>Graffiti removal.<\/p>

14\/12\/2022 15:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55243","activity_ticket_id":"52578","ticket_reference":"HDT53659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We sorted the issue Monday, and the guest is complaining today again that is not working. Today she reported that the problem is in the fuse board. See the email below. ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2311","cs_address_2":"2 Gerrard Place","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2311","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/22","activity_end":"2022-12-14 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64622","activity_notes":"We sorted the issue Monday, and the guest is complaining today again that is not working. Today she reported that the problem is in the fuse board. See the email below. ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 14:22 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 20:01 (michaelk)<\/b>Attended site to investigate reported leak beneath boiler. We did find evidence of water on the floor bit couldn't pin point the area. Re-filled the boiler and allowed the boiler to reach normal working temperature. Returned back to site after approx 2hrs and liased withe the tenant. The boiler was again tested and no leaks were present. After approximately 3hrs the same fault was reported, will return again to check the appliance. 2hrs labour 95<\/p>

15\/12\/2022 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55244","activity_ticket_id":"52579","ticket_reference":"HDT53660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15356 - Replacement hob ","ticket_address_1":"Flat 3","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64623","activity_notes":"Replacement hob ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2022 09:31 (sandra)<\/b>on order <\/p>

04\/01\/2023 15:11 (jane)<\/b>Attending tomorrow (Thursday) via keys to fit new hob <\/p>

06\/01\/2023 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55245","activity_ticket_id":"52580","ticket_reference":"HDT53661","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15346 - Domestic CWST Clean and Disinfection ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64624","activity_notes":"Domestic CWST Clean and Disinfection ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2022 10:42 (jane)<\/b>Programmed in for Thursday 12th January 2023<\/p>

13\/01\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55246","activity_ticket_id":"52571","ticket_reference":"HDT53652","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT53651 Follow-Up - heating issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/12\/22","activity_end":"2022-12-14 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64625","activity_notes":"HDT53651 Follow-Upsupply 4 - 5 heaters as flat is large ","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2022 13:53 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found appliance valve beneath boiler turned off. Reinstated boiler and carried out testing as per gsiu regulations. Set up boiler high and low combustion rates and left fully operational. 3hrs labour 140.<\/p>

14\/12\/2022 14:23 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 15:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2022 20:04 (michaelk)<\/b>Called back to site after approx 2 hrs, to a failed boiler. Found a different fault code present, which was circulation based. Whilst improving the flow we noticed that the expansion vessel was split and requires replacing. <\/p>

15\/12\/2022 10:17 (sandra)<\/b>4 - 5 heaters given to tenant <\/p>

19\/12\/2022 08:59 (michaelk)<\/b>Attended site to investigate boiler failure showing ignition fault. Adjusted high and low combustion settings to leave operational. Called back to site for a different fault code due to circulation. Found expansion vessel split which has been ordered. 3hrs labour 140<\/p>

19\/12\/2022 09:05 (sandra)<\/b>parts on order<\/p>

19\/12\/2022 10:36 (sandra)<\/b>booked for Monday 19th<\/p>

19\/12\/2022 21:24 (michaelk)<\/b>Attended site to replace faulty expansion vessel and leave boiler in full working order. Completed work 2hrs labour plus parts, total 207.45 ex vat.<\/p>

20\/12\/2022 06:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55247","activity_ticket_id":"52571","ticket_reference":"HDT53652","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT53651 Follow-Up - heating issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-14 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64626","activity_notes":"go through security for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2022 13:53 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found appliance valve beneath boiler turned off. Reinstated boiler and carried out testing as per gsiu regulations. Set up boiler high and low combustion rates and left fully operational. 3hrs labour 140.<\/p>

14\/12\/2022 14:23 (sandra)<\/b>(Ticket Closed)<\/p>

14\/12\/2022 15:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2022 20:04 (michaelk)<\/b>Called back to site after approx 2 hrs, to a failed boiler. Found a different fault code present, which was circulation based. Whilst improving the flow we noticed that the expansion vessel was split and requires replacing. <\/p>

15\/12\/2022 10:17 (sandra)<\/b>4 - 5 heaters given to tenant <\/p>

19\/12\/2022 08:59 (michaelk)<\/b>Attended site to investigate boiler failure showing ignition fault. Adjusted high and low combustion settings to leave operational. Called back to site for a different fault code due to circulation. Found expansion vessel split which has been ordered. 3hrs labour 140<\/p>

19\/12\/2022 09:05 (sandra)<\/b>parts on order<\/p>

19\/12\/2022 10:36 (sandra)<\/b>booked for Monday 19th<\/p>

19\/12\/2022 21:24 (michaelk)<\/b>Attended site to replace faulty expansion vessel and leave boiler in full working order. Completed work 2hrs labour plus parts, total 207.45 ex vat.<\/p>

20\/12\/2022 06:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55248","activity_ticket_id":"52582","ticket_reference":"HDT53663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate door handle ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/22","activity_end":"2022-12-15 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64627","activity_notes":"reinstate door handle The tenant is in for access anytime before 5pm today.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2022 09:12 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 15:09 (iain)<\/b>Reinstate D handle.<\/p>

15\/12\/2022 15:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55249","activity_ticket_id":"52581","ticket_reference":"HDT53662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15195 - To supply and install new boiler ","ticket_address_1":"Flat 7, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2195","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/23","activity_end":"2023-01-18 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64628","activity_notes":"To supply and install new boiler Opening up works for boiler replacement for Monday 16th January 2023 New boiler replacement on Tuesday 17th and Wednesday 18th and reinstatement works on Thursday 19th January 2023 - All confirmed with Sue, you have keys for access","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2023 13:34 (jane)<\/b>Arranged a pre-site meeting for Friday morning to discuss opening up work etc with the client <\/p>

06\/01\/2023 15:19 (jane)<\/b>Requested access for Monday 16th January through to 19th January (4 days), including access into Flat 9.<\/p>

06\/01\/2023 16:22 (jane)<\/b>Confirmed access for Monday 16th January through to 19th January (4 days), including access into Flat 9, keys for access <\/p>

16\/01\/2023 14:56 (travis)<\/b>Opening up works for Gas Engineer.<\/p>

19\/01\/2023 13:18 (travis)<\/b>Making good\/boxing in gas flue.<\/p>

22\/01\/2023 13:41 (dean)<\/b>Done 110.00<\/p>

22\/01\/2023 18:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55250","activity_ticket_id":"52583","ticket_reference":"HDT53664","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/SW\/15354 - investigation works ","ticket_address_1":"Craigs Court","ticket_address_2":"25 Whitehall ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1A 2BS","cs_address_1":"Craigs Court","cs_id":"2301","cs_address_2":"25 Whitehall ","cs_town":"London ","cs_postcode":"SW1A 2BS","ticket_client_site":"2301","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/22","activity_end":"2022-12-15 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64629","activity_notes":"investigation works Friday 8am key with porter ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2022 10:12 (sandra)<\/b>booked 8 am Friday 16th<\/p>

16\/12\/2022 10:09 (travis)<\/b>Access panel fitted in ceiling.<\/p>

16\/12\/2022 10:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55251","activity_ticket_id":"52584","ticket_reference":"HDT53665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15341 - Living Room Window ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"18\/05\/23","activity_end":"2023-05-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64630","activity_notes":"Living Room Window ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2022 14:33 (sandra)<\/b>window needing replacement is Flat 4 <\/p>

06\/01\/2023 09:00 (jane)<\/b>Taking final measurements on site today for the new window <\/p>

10\/01\/2023 10:05 (jane)<\/b>Attending on Friday via keys to take final measurements <\/p>

19\/01\/2023 14:23 (jane)<\/b>Measurements been taken, just waiting on manufacturers dimensions <\/p>

06\/02\/2023 10:05 (sandra)<\/b>ordered <\/p>

10\/02\/2023 11:08 (sandra)<\/b>emailed for delivery date <\/p>

13\/02\/2023 08:59 (sandra)<\/b>delivery expect w\/c 20th March 23I have just had a delivery date to us of week commencing 20th March 2023<\/p>

21\/03\/2023 09:08 (sandra)<\/b>expected end of March\/beginning of April <\/p>

21\/03\/2023 09:09 (sandra)<\/b>expected end of March\/beginning of April <\/p>

31\/03\/2023 09:53 (sandra)<\/b>booked for 18th March at 8.30.Awaiting access details <\/p>

31\/03\/2023 11:52 (sandra)<\/b>Please book this in and I shall request access.<\/p>

03\/04\/2023 09:08 (sandra)<\/b>access with management keys <\/p>

05\/04\/2023 09:35 (sandra)<\/b>windows made wrong and are now being remade on priority. Awaiting due date <\/p>

11\/04\/2023 11:17 (sandra)<\/b>Brian chasing update for me <\/p>

12\/04\/2023 09:03 (sandra)<\/b>SandraI am waiting for both suppliers to come back with dates, will let you know as soon as I can<\/p>

14\/04\/2023 16:05 (sandra)<\/b>will let me know on Monday 17th when this is due in<\/p>

25\/04\/2023 09:31 (sandra)<\/b>The unit is in production so should not be that long now, will let you know as soon as it is ready for collection.<\/p>

12\/05\/2023 08:51 (sandra)<\/b>The new secondary glazing should be here tomorrow, I will confirm and let you have a fitting date once it is here<\/p>

15\/05\/2023 09:09 (sandra)<\/b>Emailed for 18th at 8.30<\/p>

15\/05\/2023 10:19 (sandra)<\/b>pick up keys for access <\/p>

18\/05\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55252","activity_ticket_id":"52538","ticket_reference":"HDT53619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/22","activity_end":"2022-12-15 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64631","activity_notes":"no hot water please collect keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2022 11:48 (System)<\/b>Ticket Created<\/p>

14\/12\/2022 07:27 (michaelk)<\/b>Attended site to rectify heating problems. Left operational 1hr labour 50<\/p>

14\/12\/2022 09:16 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 12:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/12\/2022 20:28 (michaelk)<\/b>Attended site to reported leak beneath the boiler and electrical mcb tripping. We have thoroughly stripped down the boiler and found the identical fault occurring with the diverter valve. We have left this boiler running however due to the slightly mixing between heating and hot water it has limited hws capability. A report has been forwarded to lilian and the office. 4hrs labour 185<\/p>

16\/12\/2022 09:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55253","activity_ticket_id":"52586","ticket_reference":"HDT53667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issue ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2000","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2000","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/22","activity_end":"2022-12-15 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64632","activity_notes":"heating issue , can you please arrange for Keenan to attend after 3pm today?","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2022 12:53 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 08:22 (michaelk)<\/b>Attended site to liase with the tenant to explain the heating system controls. Completed work and vented kitchen radiator. 1hr labour 50<\/p>

19\/12\/2022 08:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55254","activity_ticket_id":"52585","ticket_reference":"HDT53666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you arrange for Travis to attend with me Tuesday to repair chipped wooden flooring.","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/22","activity_end":"2022-12-20 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64633","activity_notes":"can you arrange for Travis to attend with me Tuesday to repair chipped wooden flooring.to attend on Tuesday at 10am . Call Lilian when you get there ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2022 12:52 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 09:03 (sandra)<\/b>Tuesday at 10am with Lilian <\/p>

20\/12\/2022 14:16 (travis)<\/b>Wood flooring repairs.<\/p>

20\/12\/2022 14:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55255","activity_ticket_id":"52326","ticket_reference":"HDT53407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unfortunately the leak in the bedroom above my bed is back and it is worse than before. Could you please send somebody to investigate this further.","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/22","activity_end":"2022-12-15 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64634","activity_notes":"window needs to be repaired as it is still leaking on to tenants bed ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2022 09:26 (System)<\/b>Ticket Created<\/p>

17\/11\/2022 14:24 (roy)<\/b>Cleared obstruction in gulley but strongly believe it is the window that is causing the proble.Part of window is rotten and needs cutting out and timber replaced.We did a repair to this window years ago and leak has come back following heavy rain<\/p>

17\/11\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 14:21 (sandra)<\/b>sent report to Lilian regarding works to the window <\/p>

22\/12\/2022 11:20 (sandra)<\/b>booked for 23rd with keys <\/p>

23\/12\/2022 11:17 (roy)<\/b>Visited flat 3 Need access into flat 4Will try and do a temp repair<\/p>

23\/12\/2022 15:33 (jane)<\/b>Whole window frame rotten, Twenty Twenty to speak to their joiner Roy is going to carry out a temporary repair <\/p>

24\/12\/2022 11:06 (roy)<\/b>Returned to temp repair to window sill.Large holes<\/p>

26\/12\/2022 09:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55256","activity_ticket_id":"52588","ticket_reference":"HDT53669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not draining","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/12\/22","activity_end":"2022-12-15 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64635","activity_notes":"dishwasher is not draining","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2022 15:39 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 16:23 (sandra)<\/b>We have an available slot for Monday, the 19th of December, between 10am and 2pm. Please let me know if that would be convenient and how access will be arranged.<\/p>

16\/12\/2022 12:14 (sandra)<\/b>booked for Monday 10 - 2pm with keys <\/p>

19\/12\/2022 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55257","activity_ticket_id":"52589","ticket_reference":"HDT53670","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"It\u00e2\u20ac\u2122s a power factor correction unit not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/12\/22","activity_end":"2022-12-15 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64636","activity_notes":"UPS system in basement of Mercer Walk not working ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2022 15:52 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 15:52 (sandra)<\/b>Alan isolated UPS system <\/p>

16\/12\/2022 12:07 (alan)<\/b>This is not a UPS unitsIts a power factor correction unit<\/p>

19\/12\/2022 12:58 (sandra)<\/b>contacted company PFC attending on 21st <\/p>

05\/01\/2023 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55258","activity_ticket_id":"52589","ticket_reference":"HDT53670","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"It\u00e2\u20ac\u2122s a power factor correction unit not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/12\/22","activity_end":"2022-12-15 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64637","activity_notes":"UPS system in basement of Mercer Walk not working ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2022 15:52 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 15:52 (sandra)<\/b>Alan isolated UPS system <\/p>

16\/12\/2022 12:07 (alan)<\/b>This is not a UPS unitsIts a power factor correction unit<\/p>

19\/12\/2022 12:58 (sandra)<\/b>contacted company PFC attending on 21st <\/p>

05\/01\/2023 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55259","activity_ticket_id":"52590","ticket_reference":"HDT53671","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"bike signage to painted over ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Old Brewers Yard ","cs_id":"1814","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1814","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/12\/22","activity_end":"2022-12-15 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64638","activity_notes":"CORRECT ADDRESS As discussed, please could you ask Reddans to paint over the existing bike signage?The top strip above the door (IMG 1857) should be painted black.The side strip, inside the door frame (IMG 1856) should be painted white (it may need several coats). If this doesnt work, we will look at stripping the paint instead.This will be my budget and invoices should be sent to me and addressed to: The Mercers' Company6 Frederick's PlaceLondon EC2R 8AB","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2022 16:20 (System)<\/b>Ticket Created<\/p>

18\/12\/2022 19:33 (dean)<\/b>Done 130.00<\/p>

19\/12\/2022 08:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55260","activity_ticket_id":"52548","ticket_reference":"HDT53629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement inspection hatch behind toilet ","ticket_address_1":"Flat 3, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/12\/22","activity_end":"2022-12-16 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64639","activity_notes":"Replacement inspection hatch behind toilet needs painting GIVE ME A DATE ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2022 10:59 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 16:36 (roy)<\/b>Fitted panel inside old access.Filled surrounding wall.NTR to rub down and paint as fillz nog drying<\/p>

16\/12\/2022 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55261","activity_ticket_id":"52591","ticket_reference":"HDT53672","ticket_client":"2118","client_name":"Appointmoor Estates ","ticket_title":"MR\/JH\/15269 - Redecoration of lounge and bedroom ceiling ","ticket_address_1":"8 Chalkwell Lodge","ticket_address_2":"London Road","ticket_town":"Westcliff-on-Sea","ticket_county":null,"ticket_postcode":"SS0 9HT","cs_address_1":"8 Chalkwell Lodge","cs_id":"2243","cs_address_2":"London Road","cs_town":"Westcliff-on-Sea","cs_postcode":"SS0 9HT","ticket_client_site":"2243","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"16\/12\/22","activity_end":"2022-12-16 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64640","activity_notes":"Redecoration of lounge and bedroom ceiling ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2022 09:32 (jane)<\/b>For Thursday morning, tenant will be home for access <\/p>

23\/12\/2022 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55262","activity_ticket_id":"52592","ticket_reference":"HDT53673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15362 - Spare parts for boilers ","ticket_address_1":"2A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2A Gerrard Place ","cs_id":"1871","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1871","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/22","activity_end":"2022-12-16 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64641","activity_notes":"Spare parts for boilers ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2023 10:15 (michaelk)<\/b>Supplied spare parts to lilian <\/p>

05\/01\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55263","activity_ticket_id":"52593","ticket_reference":"HDT53674","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"replace FB2 lock that is broken ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/22","activity_end":"2022-12-16 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64642","activity_notes":"replace FB2 lock that is broken can this be done today ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 10:37 (System)<\/b>Ticket Created<\/p>

16\/12\/2022 14:12 (travis)<\/b>Attended, removed and opened lock to find small pieces of timber inside,from the last time it was fitted.Removed debris ,cleaned and oiled lock.Assembled and refitted\/tested.<\/p>

16\/12\/2022 14:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55264","activity_ticket_id":"52594","ticket_reference":"HDT53675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace battery to detector - today as tenant is at home ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/22","activity_end":"2022-12-16 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64643","activity_notes":"replace battery to detector - today as tenant is at home ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 10:49 (System)<\/b>Ticket Created<\/p>

16\/12\/2022 16:25 (roy)<\/b>No batteries inside and nothing wrong with alarms Power was off due to a leak over a month ago which is ongoing as tenant not given access until Tuesday.Have reset power and all alarms ok.<\/p>

16\/12\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55265","activity_ticket_id":"52588","ticket_reference":"HDT53669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not draining","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/22","activity_end":"2022-12-19 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64644","activity_notes":"dishwasher is not drainingMonday 19th pick up keys for repairaid 10 - 2pm. they will call you ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2022 15:39 (System)<\/b>Ticket Created<\/p>

15\/12\/2022 16:23 (sandra)<\/b>We have an available slot for Monday, the 19th of December, between 10am and 2pm. Please let me know if that would be convenient and how access will be arranged.<\/p>

16\/12\/2022 12:14 (sandra)<\/b>booked for Monday 10 - 2pm with keys <\/p>

19\/12\/2022 16:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55266","activity_ticket_id":"52595","ticket_reference":"HDT53676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/23","activity_end":"2023-01-05 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64645","activity_notes":"Gas compliance testing without PATbooked for 8 am on 5th January 2023 ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 12:44 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 21:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/01\/2023 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55267","activity_ticket_id":"52598","ticket_reference":"HDT53679","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Staircase 3 external - To wire up new signage for MONDAY ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"2306","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2306","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/22","activity_end":"2022-12-16 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64646","activity_notes":"Staircase 3 external - To wire up new signage for MONDAY Lynne at Mercers to be invoiced ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 14:23 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 08:39 (alan)<\/b>Connect up new sign<\/p>

20\/12\/2022 08:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55268","activity_ticket_id":"52326","ticket_reference":"HDT53407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unfortunately the leak in the bedroom above my bed is back and it is worse than before. Could you please send somebody to investigate this further.","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"16\/12\/22","activity_end":"2022-12-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64647","activity_notes":"Unfortunately the leak in the bedroom above my bed is back and it is worse than before. Quote needed for replacement window ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2022 09:26 (System)<\/b>Ticket Created<\/p>

17\/11\/2022 14:24 (roy)<\/b>Cleared obstruction in gulley but strongly believe it is the window that is causing the proble.Part of window is rotten and needs cutting out and timber replaced.We did a repair to this window years ago and leak has come back following heavy rain<\/p>

17\/11\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 14:21 (sandra)<\/b>sent report to Lilian regarding works to the window <\/p>

22\/12\/2022 11:20 (sandra)<\/b>booked for 23rd with keys <\/p>

23\/12\/2022 11:17 (roy)<\/b>Visited flat 3 Need access into flat 4Will try and do a temp repair<\/p>

23\/12\/2022 15:33 (jane)<\/b>Whole window frame rotten, Twenty Twenty to speak to their joiner Roy is going to carry out a temporary repair <\/p>

24\/12\/2022 11:06 (roy)<\/b>Returned to temp repair to window sill.Large holes<\/p>

26\/12\/2022 09:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55269","activity_ticket_id":"52403","ticket_reference":"HDT53484","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15268 - Third Floor Office - Redecoration and new flooring - Order Number KF 10081062","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/12\/22","activity_end":"2022-12-16 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64648","activity_notes":"Third Floor Office - Redecoration and new flooring ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2022 14:59 (michael)<\/b>94 packs of flooring required - 6KInstallation -2K<\/p>

10\/01\/2023 15:32 (travis)<\/b>Uplifting engineered flooring.<\/p>

10\/01\/2023 15:55 (iain)<\/b>Flooring.<\/p>

12\/01\/2023 07:20 (travis)<\/b>Flooring works <\/p>

12\/01\/2023 07:26 (iain)<\/b>Flooring.<\/p>

13\/01\/2023 14:34 (travis)<\/b>Levelling sub floor in various areas.<\/p>

23\/01\/2023 09:47 (alan)<\/b>Flooring <\/p>

25\/01\/2023 09:47 (alan)<\/b>Drop of flooring <\/p>

26\/01\/2023 09:26 (travis)<\/b>Timber (skirting), collected from tp's and delivered to office on site.<\/p>

27\/01\/2023 10:16 (alan)<\/b>Flooring <\/p>

27\/01\/2023 18:27 (dean)<\/b>Done 3175.00<\/p>

30\/01\/2023 16:01 (travis)<\/b>Skirting works.<\/p>

02\/02\/2023 07:23 (alan)<\/b>Remove rubbish from site <\/p>

02\/02\/2023 15:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55270","activity_ticket_id":"52530","ticket_reference":"HDT53611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15332 - loft insulation ","ticket_address_1":"Flat 1, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 23 Charlotte Street ","cs_id":"1701","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1701","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/12\/22","activity_end":"2022-12-20 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64649","activity_notes":"loft insulation Access on Tuesday morning with tenant ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 15:09 (michael)<\/b>30 mtrs of 175mm loft roll required.<\/p>

16\/12\/2022 15:54 (sandra)<\/b>emailed for access for Tuesday at 8am<\/p>

19\/12\/2022 09:01 (sandra)<\/b>access confirmed for Tuesday morning 8 am <\/p>

20\/12\/2022 10:55 (sandra)<\/b>(Ticket Closed)<\/p>

20\/12\/2022 14:28 (iain)<\/b>Loft insulation.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55271","activity_ticket_id":"52519","ticket_reference":"HDT53600","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15303 - Additional Loft Insulation ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/23","activity_end":"2023-01-16 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64650","activity_notes":"Additional Loft Insulation ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2022 15:08 (michael)<\/b>100 mtrs of 100mm loft roll required.<\/p>

13\/01\/2023 10:34 (jane)<\/b>Requested access for Wednesday 18th January <\/p>

13\/01\/2023 11:06 (jane)<\/b>Programmed in for Friday 20th January 2023<\/p>

20\/01\/2023 15:17 (travis)<\/b>Loft insulation works.<\/p>

20\/01\/2023 16:20 (iain)<\/b>Roof insulation.<\/p>

20\/01\/2023 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55272","activity_ticket_id":"52519","ticket_reference":"HDT53600","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15303 - Additional Loft Insulation ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/23","activity_end":"2023-01-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64651","activity_notes":"Additional Loft Insulation For Friday 20th January 2023 at 9am ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 15:08 (michael)<\/b>100 mtrs of 100mm loft roll required.<\/p>

13\/01\/2023 10:34 (jane)<\/b>Requested access for Wednesday 18th January <\/p>

13\/01\/2023 11:06 (jane)<\/b>Programmed in for Friday 20th January 2023<\/p>

20\/01\/2023 15:17 (travis)<\/b>Loft insulation works.<\/p>

20\/01\/2023 16:20 (iain)<\/b>Roof insulation.<\/p>

20\/01\/2023 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55273","activity_ticket_id":"52504","ticket_reference":"HDT53585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dean has been informed of the redec(mid Jan) - plus infill gap in ceiling between bathroom cabinet and ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/03\/23","activity_end":"2023-03-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64652","activity_notes":"redecoration confirmed for the 30th ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2022 11:53 (System)<\/b>Ticket Created<\/p>

11\/01\/2023 10:06 (jane)<\/b>Requested access for 17th and 18th January <\/p>

22\/01\/2023 13:42 (dean)<\/b>Still dripping <\/p>

23\/01\/2023 09:09 (jane)<\/b>Area still wet <\/p>

01\/02\/2023 09:41 (sandra)<\/b>emailed to see if this is now dry <\/p>

09\/02\/2023 16:22 (jane)<\/b>Requested access for Wednesday morning 15th February <\/p>

20\/02\/2023 13:58 (sandra)<\/b>emailed for access on Friday 24th at 8am.Awaiting response from client\/tenant <\/p>

21\/02\/2023 10:16 (sandra)<\/b>chased access <\/p>

23\/02\/2023 09:00 (sandra)<\/b>The tenant is moving out on the 30th March.I will wait for the tenant to come back with a date to attend.<\/p>

31\/03\/2023 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55274","activity_ticket_id":"52596","ticket_reference":"HDT53677","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/SW\/15361 - Emergency light remedial works ","ticket_address_1":"17-19 Neil Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-19 Neil Street ","cs_id":"1856","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1856","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/23","activity_end":"2023-01-09 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64653","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 14:47 (alan)<\/b>Quoted works <\/p>

19\/01\/2023 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55275","activity_ticket_id":"52597","ticket_reference":"HDT53678","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/SW\/15360 - Emergency light remedial works ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/23","activity_end":"2023-01-09 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64654","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 07:19 (alan)<\/b>Quoted works <\/p>

25\/01\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55276","activity_ticket_id":"52369","ticket_reference":"HDT53450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15314 - Replacement boiler ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/22","activity_end":"2022-12-21 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64655","activity_notes":"Replacement boiler Booked or Wednesday at 9am inspect boxing in above the toilet needs redoing and underneath the boiler (Call MK for details )","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2022 10:11 (sandra)<\/b>waiting on MK to come back to me. Have chased twice and he is going to give me a date for next week <\/p>

30\/11\/2022 14:14 (sandra)<\/b>preliminarily booked for Wed 14th. Waiting confirmation <\/p>

19\/12\/2022 08:22 (michaelk)<\/b>Completed quoted boiler installation.<\/p>

19\/12\/2022 08:27 (michael)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 14:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2022 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55277","activity_ticket_id":"52599","ticket_reference":"HDT53680","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"No Water","ticket_address_1":"Flat 4","ticket_address_2":"86 Portland Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2313","cs_address_2":"86 Portland Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2313","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/22","activity_end":"2022-12-17 20:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64656","activity_notes":"No Water","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2022 19:15 (System)<\/b>Ticket Created<\/p>

18\/12\/2022 11:41 (roy)<\/b>On arrival after checking flat i found that major burst pipe about a mile away causing problems everywhere <\/p>

18\/12\/2022 13:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55278","activity_ticket_id":"52600","ticket_reference":"HDT53681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2314","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1qq","ticket_client_site":"2314","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/22","activity_end":"2022-12-17 20:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64657","activity_notes":"No heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2022 19:27 (System)<\/b>Ticket Created<\/p>

18\/12\/2022 11:43 (roy)<\/b>Tried to explain major problems in area but tenant said no other flat had problems.Arrived only to found out other flats now had problems.Burst pipe and low pressure everywhere<\/p>

18\/12\/2022 12:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55279","activity_ticket_id":"52601","ticket_reference":"HDT53682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2315","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2315","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64658","activity_notes":"No heating","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 08:38 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 21:30 (michaelk)<\/b>Attended site to investigate boiler failure. No fault could be found other than 1 x radiator shut down..Note; the flat temperature was recorded at 25c.1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55280","activity_ticket_id":"52602","ticket_reference":"HDT53683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64659","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 09:20 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 10:51 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 21:34 (michaelk)<\/b>Attended site to investigate boiler failure. Found no faults with the system other than low batteries in the controller. ( these weren't affecting the heating )Changed batteries and left system fully operational. 1hr labour plus parts, total 54.99 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55281","activity_ticket_id":"52603","ticket_reference":"HDT53684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak through window from ","ticket_address_1":"Flat 4","ticket_address_2":"30 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2316","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"2316","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/12\/22","activity_end":"2022-12-19 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64660","activity_notes":"leak through window from what looks like gutter can you meet Shannon (07463 407 407) to be there at 2pm today. at 2pm today to check the gutters Flat 4 to access the gully. Please take photos of the gulley","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 10:13 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 10:13 (sandra)<\/b>waiting on access <\/p>

20\/12\/2022 11:50 (sandra)<\/b>waiting on landlord to meet us at the property for access <\/p>

21\/12\/2022 16:34 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 17:28 (iain)<\/b>Box gutters.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55282","activity_ticket_id":"52605","ticket_reference":"HDT53686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please arrange for gas engineer to investigate. Unusual noise coming from boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64661","activity_notes":" please arrange for gas engineer to investigate.COLLECT KEYS FOR ACCESS UNUSUAL NOISE FROM BOILER ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 11:05 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 21:27 (michaelk)<\/b>Attended site to investigate boiler sound. The sound wasn't occurring at the time of the visit, however after investigation the probable cause is the diverter solenoid. I will quote to replace, explained to the tenants how to best use the system whilst on site. 2hrs labour 95<\/p>

20\/12\/2022 06:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55283","activity_ticket_id":"52606","ticket_reference":"HDT53687","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"left hatch needs closing","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/22","activity_end":"2022-12-19 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64662","activity_notes":"left hatch needs closingaccess with keys ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 11:07 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 11:57 (sandra)<\/b>Kiara is currently not in London - but it is fine if you can access without her <\/p>

19\/12\/2022 15:21 (travis)<\/b>Secured loft hatch.<\/p>

19\/12\/2022 15:21 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 15:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55284","activity_ticket_id":"52607","ticket_reference":"HDT53688","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor women's toilet is blocked (next to the disabled)","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/12\/22","activity_end":"2022-12-19 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64663","activity_notes":"1st floor women's toilet is blocked (next to the disabled)","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 11:09 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 12:44 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 17:01 (iain)<\/b>1st floor blocked toilet.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55285","activity_ticket_id":"52604","ticket_reference":"HDT53685","ticket_client":"1961","client_name":"August Equity","ticket_title":"Please can I log a light out in the corridor between reception & the staff kitchen.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/22","activity_end":"2022-12-19 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64664","activity_notes":"Please can I log a light out in the corridor between reception & the staff kitchen.When the contractor arrives, please can he do a cross check of all lights in our office to ensure they are up & running?","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 10:33 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 14:03 (alan)<\/b>Replace blown lamps in office <\/p>

20\/12\/2022 14:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55286","activity_ticket_id":"52608","ticket_reference":"HDT53689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Grafitti removal ","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Dansey Place ","cs_id":"1587","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1587","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/22","activity_end":"2022-12-19 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64665","activity_notes":"Grafitti removal ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2022 11:32 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 13:46 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 13:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2022 15:19 (travis)<\/b>Graffiti removal <\/p>

19\/12\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55287","activity_ticket_id":"52609","ticket_reference":"HDT53690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Grafitti removal ","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/22","activity_end":"2022-12-19 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64666","activity_notes":"Grafitti removal ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 11:33 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 11:13 (travis)<\/b>Graffiti removal\/painting shop front.<\/p>

20\/12\/2022 11:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55288","activity_ticket_id":"52610","ticket_reference":"HDT53691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Grafitti removal ","ticket_address_1":"Rupert Court Alley","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Rupert Court Alley","cs_id":"2317","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2317","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/22","activity_end":"2022-12-19 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64667","activity_notes":"Grafitti removal in the alley way ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 11:34 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 14:12 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 15:20 (travis)<\/b>Graffiti removal.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55289","activity_ticket_id":"52611","ticket_reference":"HDT53692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower temperature is hot then cold","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2093","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64668","activity_notes":"shower temperature is hot then coldCOLLECT KEYS FROM KINGLEY COURT ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 13:32 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 20:30 (michaelk)<\/b>Attended site to reported low water temperature when using the shower. Found that when an outlet was run the hot water temperature dropped. Tested elements and found only one operational, 3kw. Checked commissioning data and heater parameters. Adjusted the boiler output to 15 kw, which ran all 4 elements which has solved the problem. Note; commissioning procedure wasn't followed and the heater output not correctly set.3hrs labour 140<\/p>

20\/12\/2022 21:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55290","activity_ticket_id":"52608","ticket_reference":"HDT53689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Grafitti removal ","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Dansey Place ","cs_id":"1587","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1587","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/22","activity_end":"2022-12-19 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64669","activity_notes":"Grafitti removal ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 11:32 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 13:46 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 13:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2022 15:19 (travis)<\/b>Graffiti removal <\/p>

19\/12\/2022 15:20 (sandra)<\/b>(Ticket Closed)<\/p>

19\/12\/2022 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55291","activity_ticket_id":"52613","ticket_reference":"HDT53694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15350 - Full 3 hour service and controller replacement ","ticket_address_1":"Flat 2 ","ticket_address_2":"43a Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2763","cs_address_2":"43A Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2763","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/22","activity_end":"2022-12-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64670","activity_notes":"Full 3 hour service and controller replacement ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:17 (sandra)<\/b>chased access for today <\/p>

20\/12\/2022 10:35 (sandra)<\/b>Wednesday with keys booked after 10am <\/p>

21\/12\/2022 14:19 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 20:37 (michaelk)<\/b>Attended site to carry out quoted work to service the underfloor heating controls and to replace the living room controller. Completed work and left all controls fully operational. 3hrs labour plus parts, total 222 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55292","activity_ticket_id":"52612","ticket_reference":"HDT53693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door wont close ","ticket_address_1":"19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Charlotte Street ","cs_id":"2173","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/22","activity_end":"2022-12-19 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64671","activity_notes":"The building's front door has warped due to the cold and wet weather. This means that the door's automatic closure system gets jammed, and the front door doesnt shut properly.Keys can be collected from security in Kingly Court.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 13:45 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 09:23 (travis)<\/b>Removed door,planed bottom,sealed bare timber,rehung and tested.<\/p>

20\/12\/2022 09:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55293","activity_ticket_id":"52614","ticket_reference":"HDT53695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The shower head does not hold position and keeps falling. It looks like it\u00e2\u20ac\u2122s cracked on one side.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/12\/22","activity_end":"2022-12-19 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64672","activity_notes":"The shower head does not hold position and keeps falling. It looks like its cracked on one side.between 11 - 12 pm TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 14:04 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 14:29 (iain)<\/b>Shower riser.<\/p>

20\/12\/2022 14:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55294","activity_ticket_id":"52615","ticket_reference":"HDT53696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\tto look at boxing in ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/22","activity_end":"2022-12-21 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64673","activity_notes":" Wednesday at 9am inspect boxing in above the toilet needs redoing and underneath the boiler (Call MK for details )to meet MK on site at 9am ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 14:47 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 10:08 (michael)<\/b>Postponed until January. <\/p>

21\/12\/2022 12:01 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 13:10 (travis)<\/b>Attended and taken quote for boxing in works,to be carried out in the new year.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55295","activity_ticket_id":"52616","ticket_reference":"HDT53697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler error- not working correctly, error message F62.No heating at all.","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/22","activity_end":"2022-12-19 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64674","activity_notes":"Boiler error- not working correctly, error message F62.No heating at all.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 15:05 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 16:10 (roy)<\/b>Reset boiler but no faults foundAll seems ok<\/p>

19\/12\/2022 16:10 (roy)<\/b>Reset boiler but no faults foundAll seems ok<\/p>

19\/12\/2022 16:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55296","activity_ticket_id":"52617","ticket_reference":"HDT53698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler was unable to start ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/22","activity_end":"2022-12-22 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64675","activity_notes":"Thursday 9 - 4pm tenant will be home boiler was unable to start the boiler malfunctioned again this morning. It turned off during the night and we were not able to restart it until 11am in the morning. I am already dealing with a flu - so it was not great that we had to deal without any heat\/hot water throughout the night. It is luckily working now, but it is not comforting given the 3-4 issues we've had already with it during the last few months. Can we please get someone to ensure it is reliably working? It seems like no matter what minor fixes are made, it eventually breaks down again. ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2022 16:31 (System)<\/b>Ticket Created<\/p>

19\/12\/2022 16:31 (sandra)<\/b>waiting on access <\/p>

20\/12\/2022 10:37 (sandra)<\/b>The tenant cannot provide access today, but he will be home tomorrow and Thursday 09:00 to 16:00. <\/p>

22\/12\/2022 16:56 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 18:16 (michaelk)<\/b>Attended site to investigate reported boiler problems. Investigated all components and boiler functions, however we could find no issues or potential faults. Interrogated boiler parameters and looked at the last fault codes which were 29 days earlier. These fault codes were when the ignition transformer and electrode were replaced by us. Left boiler in full working order. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55297","activity_ticket_id":"52618","ticket_reference":"HDT53699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower handle loose ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/22","activity_end":"2022-12-21 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64676","activity_notes":"shower handle loose Wednesday morning with keys about 9am - knock first ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 09:27 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 09:44 (sandra)<\/b>Wednesday 21st with keys <\/p>

21\/12\/2022 09:19 (iain)<\/b>Reinstate shower door handle.<\/p>

21\/12\/2022 09:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55298","activity_ticket_id":"51447","ticket_reference":"HDT52528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Only the ceiling in bathroom was allowed for ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/01\/23","activity_end":"2023-01-10 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64677","activity_notes":"redecorate wall in the kitchen (Jan 23)","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2022 09:28 (System)<\/b>Ticket Created<\/p>

20\/10\/2022 12:51 (jane)<\/b>(Ticket Closed)<\/p>

20\/12\/2022 09:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/01\/2023 12:31 (jane)<\/b>Requested access for Thursday 12th January 2023<\/p>

06\/01\/2023 13:21 (jane)<\/b>Access been confirmed for Thursday 12th January 2023 - To collect keys <\/p>

11\/01\/2023 19:50 (dean)<\/b>Done <\/p>

11\/01\/2023 19:52 (dean)<\/b>Done <\/p>

12\/01\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>

08\/02\/2023 09:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/02\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55299","activity_ticket_id":"52619","ticket_reference":"HDT53700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's redec and repairs ready for new tenant ","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/01\/23","activity_end":"2023-01-10 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64678","activity_notes":"ITC's redec and repairs ready for new tenant New tenant moves in on 23rd jan","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 09:38 (System)<\/b>Ticket Created<\/p>

06\/01\/2023 13:44 (jane)<\/b>Lilian attending on Monday and will update <\/p>

09\/01\/2023 09:31 (jane)<\/b>Repairs commencing today <\/p>

09\/01\/2023 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55300","activity_ticket_id":"52620","ticket_reference":"HDT53701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's redec and repairs ready for new tenant - Works can start on 31st January to be completed by 5th February 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/01\/23","activity_end":"2023-01-31 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64679","activity_notes":"ITC's redec and repairs ready for new tenant new tenant moves in on 6th Feb ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 09:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 16:11 (jane)<\/b>The tenant vacates on the 31st Jan. We have the approval to access in the morning to start prepping up.New Tenant due to start on the 6th Feb <\/p>

31\/01\/2023 16:10 (iain)<\/b>List of works.<\/p>

06\/02\/2023 19:53 (dean)<\/b>Done 420.00<\/p>

07\/02\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55301","activity_ticket_id":"52621","ticket_reference":"HDT53702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check back bedroom that leak has been fixed and wall is dry ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/23","activity_end":"2022-12-11 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64680","activity_notes":"check back bedroom that leak has been fixed and wall is dry ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 09:53 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 10:49 (sandra)<\/b>emailed for access <\/p>

11\/01\/2023 13:18 (jane)<\/b>Emailed client - awaiting response <\/p>

11\/01\/2023 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55302","activity_ticket_id":"52622","ticket_reference":"HDT53703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement alarm ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/22","activity_end":"2022-12-21 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64681","activity_notes":"replacement alarm Wednesday with keys 21st","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:03 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 15:32 (roy)<\/b>Missed appointed time.Return tomorrow at 10<\/p>

22\/12\/2022 08:55 (sandra)<\/b>tenant requested this to be done w\/c 26th dec<\/p>

04\/01\/2023 15:56 (jane)<\/b>Attending at 9am on Monday 9th January 2023 - Tenant to give access<\/p>

09\/01\/2023 13:45 (jane)<\/b>Tenant had to go out, to re-book <\/p>

17\/01\/2023 10:41 (jane)<\/b>Requested access for tomorrow morning <\/p>

18\/01\/2023 16:44 (jane)<\/b>Requested access for Monday morning 23rd January <\/p>

23\/01\/2023 09:46 (roy)<\/b>Fitted alarm as requested <\/p>

23\/01\/2023 09:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55303","activity_ticket_id":"52623","ticket_reference":"HDT53704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement alarm ","ticket_address_1":"2nd\/3rd Floor ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd\/3rd Floor ","cs_id":"2297","cs_address_2":"15a Gerrard Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2297","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/22","activity_end":"2022-12-21 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64682","activity_notes":"Replacement alarm Wednesday 21st with keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:04 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 14:51 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 15:39 (roy)<\/b>This is not closed.Replaced 2 x carbon alarms Replaced 2 x smoke alarms But needs 2 x mains smoke alarms (Michael has these)<\/p>

22\/12\/2022 10:50 (roy)<\/b>Returned and replaced 2 x out of date main alarms<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55304","activity_ticket_id":"52624","ticket_reference":"HDT53705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement alarms ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1737","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1737","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/22","activity_end":"2022-12-21 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64683","activity_notes":"replacement alarms Wednesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:05 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 15:13 (roy)<\/b>Twice no access and Lillian said do not access with keys snd try again in the morning after 10<\/p>

22\/12\/2022 10:29 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 10:48 (roy)<\/b>Fitted Carbon alarm<\/p>

22\/12\/2022 10:49 (roy)<\/b>Fitted Carbon alarmSupplied by Michael <\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55305","activity_ticket_id":"52625","ticket_reference":"HDT53706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement alarm ","ticket_address_1":"Flat 1A","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"2201","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2201","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/22","activity_end":"2022-12-20 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64684","activity_notes":"replacement alarm Wednesday 21st with keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:07 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 13:31 (roy)<\/b>Replaced carbon alarm<\/p>

22\/12\/2022 13:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55306","activity_ticket_id":"52626","ticket_reference":"HDT53707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/22","activity_end":"2022-12-20 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64685","activity_notes":"tenant home after 11 am Description: Unfortunately, the hot water is not working. The heater is still fine, but there is no hot water. Could you please send the team to check? I can provide access today from 11 am onwards. ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:08 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 20:24 (michaelk)<\/b>Attended site to investigate reported hot water issue. Traced the problem to a faulty honeywell zone head. Removed head and found that the valve was also seized. Collected replacement zone valve complete, drained down heating and completed repair. Filled and vented system and tested controls.left in full working order. 3hrs labour plus parts, total 235 ex vat.<\/p>

20\/12\/2022 21:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55307","activity_ticket_id":"52627","ticket_reference":"HDT53708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement diverter valve - refer to MK report ","ticket_address_1":"Flat 2","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/22","activity_end":"2022-12-20 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64686","activity_notes":"replacement diverter valve - refer to MK report ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:20 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 20:26 (michaelk)<\/b>Attended site to replace diverter valve assembly, due to the valve letting by. Completed repair and left in full working order. 2hrs labour plus parts, total 235 ex vat.<\/p>

20\/12\/2022 21:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55308","activity_ticket_id":"52628","ticket_reference":"HDT53709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's redec and repairs ready for new tenant ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/01\/23","activity_end":"2023-01-10 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64687","activity_notes":"ITC's redec and repairs ready for new tenant ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 11:11 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 13:49 (jane)<\/b>(Placed On Hold) We are not allowed to. It has gone to Court possessions proceedings now.We will let you know when we have the green light to do so.<\/p>

04\/01\/2023 13:49 (jane)<\/b>ON HOLD We are not allowed into the property. It has gone to Court possessions proceedings now.We will let you know when we have the green light to do so.<\/p>

28\/04\/2023 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55309","activity_ticket_id":"52628","ticket_reference":"HDT53709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's redec and repairs ready for new tenant ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/23","activity_end":"2023-01-03 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64688","activity_notes":"ITC's redec and repairs ready for new tenant ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 11:11 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 13:49 (jane)<\/b>(Placed On Hold) We are not allowed to. It has gone to Court possessions proceedings now.We will let you know when we have the green light to do so.<\/p>

04\/01\/2023 13:49 (jane)<\/b>ON HOLD We are not allowed into the property. It has gone to Court possessions proceedings now.We will let you know when we have the green light to do so.<\/p>

28\/04\/2023 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55310","activity_ticket_id":"52620","ticket_reference":"HDT53701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's redec and repairs ready for new tenant - Works can start on 31st January to be completed by 5th February 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/23","activity_end":"2023-01-31 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64689","activity_notes":"ITC's redec and repairs ready for new tenant new tenant moves in on 6th Feb ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 09:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 16:11 (jane)<\/b>The tenant vacates on the 31st Jan. We have the approval to access in the morning to start prepping up.New Tenant due to start on the 6th Feb <\/p>

31\/01\/2023 16:10 (iain)<\/b>List of works.<\/p>

06\/02\/2023 19:53 (dean)<\/b>Done 420.00<\/p>

07\/02\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55311","activity_ticket_id":"52619","ticket_reference":"HDT53700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's redec and repairs ready for new tenant ","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/23","activity_end":"2023-01-09 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64690","activity_notes":"ITC's redec and repairs ready for new tenant Toilet rolls handle - reinstateToilet seat - reinstate or replace.Flat door - draft excluded - replaceNew tenant moves in on 23rd jan","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 09:38 (System)<\/b>Ticket Created<\/p>

06\/01\/2023 13:44 (jane)<\/b>Lilian attending on Monday and will update <\/p>

09\/01\/2023 09:31 (jane)<\/b>Repairs commencing today <\/p>

09\/01\/2023 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55312","activity_ticket_id":"52629","ticket_reference":"HDT53710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Cert ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/22","activity_end":"2022-12-20 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64691","activity_notes":"Gas Cert ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 14:04 (System)<\/b>Ticket Created<\/p>

20\/12\/2022 14:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55313","activity_ticket_id":"52630","ticket_reference":"HDT53711","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"2 lockers to be moved to the basement ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/22","activity_end":"2022-12-21 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64692","activity_notes":"2 lockers to be moved to the basement These are arriving by delivery and you will be given 2 hours notice of their arrival Wednesday 21st anytime from 8am ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 14:58 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 12:36 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 13:49 (roy)<\/b>Carry large cabinets downstairs, unwrap and place where required.Removed packaging from site<\/p>

21\/12\/2022 17:27 (iain)<\/b>Lockers.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55314","activity_ticket_id":"52630","ticket_reference":"HDT53711","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"2 lockers to be moved to the basement ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/22","activity_end":"2022-12-21 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64693","activity_notes":"2 lockers to be moved to the basement These are arriving by delivery and you will be given 2 hours notice of their arrival - wait until someone rings before you go to the propertyWednesday 21st from 8am ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 14:58 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 12:36 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 13:49 (roy)<\/b>Carry large cabinets downstairs, unwrap and place where required.Removed packaging from site<\/p>

21\/12\/2022 17:27 (iain)<\/b>Lockers.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55315","activity_ticket_id":"52631","ticket_reference":"HDT53712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Year end tenant data collection","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2318","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/22","activity_end":"2023-01-06 08:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64694","activity_notes":"Year end tenant data collection.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 07:06 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:37 (roy)<\/b>Assist Alan with Fritzrovia Estate meter reads<\/p>

30\/12\/2022 17:07 (roy)<\/b>With Alan<\/p>

03\/01\/2023 06:44 (alan)<\/b>Meter readings <\/p>

03\/01\/2023 06:45 (alan)<\/b>Meter readings <\/p>

03\/01\/2023 16:19 (travis)<\/b>Meter teads<\/p>

04\/01\/2023 16:15 (travis)<\/b>Meter reading <\/p>

05\/01\/2023 07:28 (alan)<\/b>Meter readings <\/p>

05\/01\/2023 07:29 (alan)<\/b>Meter readings <\/p>

05\/01\/2023 17:25 (travis)<\/b>Meter reading.<\/p>

06\/01\/2023 07:09 (alan)<\/b>Meter readings <\/p>

06\/01\/2023 12:07 (roy)<\/b>Meter Reads<\/p>

06\/01\/2023 15:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55316","activity_ticket_id":"52631","ticket_reference":"HDT53712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Year end tenant data collection","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2318","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/22","activity_end":"2023-01-06 08:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64695","activity_notes":"Year end tenant data collection","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 07:06 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:37 (roy)<\/b>Assist Alan with Fritzrovia Estate meter reads<\/p>

30\/12\/2022 17:07 (roy)<\/b>With Alan<\/p>

03\/01\/2023 06:44 (alan)<\/b>Meter readings <\/p>

03\/01\/2023 06:45 (alan)<\/b>Meter readings <\/p>

03\/01\/2023 16:19 (travis)<\/b>Meter teads<\/p>

04\/01\/2023 16:15 (travis)<\/b>Meter reading <\/p>

05\/01\/2023 07:28 (alan)<\/b>Meter readings <\/p>

05\/01\/2023 07:29 (alan)<\/b>Meter readings <\/p>

05\/01\/2023 17:25 (travis)<\/b>Meter reading.<\/p>

06\/01\/2023 07:09 (alan)<\/b>Meter readings <\/p>

06\/01\/2023 12:07 (roy)<\/b>Meter Reads<\/p>

06\/01\/2023 15:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55317","activity_ticket_id":"52631","ticket_reference":"HDT53712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Year end tenant data collection","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2318","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2318","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/23","activity_end":"2023-01-06 08:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64696","activity_notes":"Year end tenant data collection","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 07:06 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:37 (roy)<\/b>Assist Alan with Fritzrovia Estate meter reads<\/p>

30\/12\/2022 17:07 (roy)<\/b>With Alan<\/p>

03\/01\/2023 06:44 (alan)<\/b>Meter readings <\/p>

03\/01\/2023 06:45 (alan)<\/b>Meter readings <\/p>

03\/01\/2023 16:19 (travis)<\/b>Meter teads<\/p>

04\/01\/2023 16:15 (travis)<\/b>Meter reading <\/p>

05\/01\/2023 07:28 (alan)<\/b>Meter readings <\/p>

05\/01\/2023 07:29 (alan)<\/b>Meter readings <\/p>

05\/01\/2023 17:25 (travis)<\/b>Meter reading.<\/p>

06\/01\/2023 07:09 (alan)<\/b>Meter readings <\/p>

06\/01\/2023 12:07 (roy)<\/b>Meter Reads<\/p>

06\/01\/2023 15:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55318","activity_ticket_id":"52631","ticket_reference":"HDT53712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Year end tenant data collection","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2318","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2318","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/23","activity_end":"2023-01-10 08:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64697","activity_notes":"Year end tenant data collection","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2022 07:06 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:37 (roy)<\/b>Assist Alan with Fritzrovia Estate meter reads<\/p>

30\/12\/2022 17:07 (roy)<\/b>With Alan<\/p>

03\/01\/2023 06:44 (alan)<\/b>Meter readings <\/p>

03\/01\/2023 06:45 (alan)<\/b>Meter readings <\/p>

03\/01\/2023 16:19 (travis)<\/b>Meter teads<\/p>

04\/01\/2023 16:15 (travis)<\/b>Meter reading <\/p>

05\/01\/2023 07:28 (alan)<\/b>Meter readings <\/p>

05\/01\/2023 07:29 (alan)<\/b>Meter readings <\/p>

05\/01\/2023 17:25 (travis)<\/b>Meter reading.<\/p>

06\/01\/2023 07:09 (alan)<\/b>Meter readings <\/p>

06\/01\/2023 12:07 (roy)<\/b>Meter Reads<\/p>

06\/01\/2023 15:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55319","activity_ticket_id":"52632","ticket_reference":"HDT53713","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to attend to check the main door and service adjust where necessary. Can this be done today please.","ticket_address_1":"Fourth Floor ","ticket_address_2":"80 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Fourth Floor ","cs_id":"2319","cs_address_2":"80 Long Acre ","cs_town":"London ","cs_postcode":"WC2E","ticket_client_site":"2319","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/22","activity_end":"2022-12-21 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64698","activity_notes":"to attend to check the main door and service adjust where necessary. Can this be done today please. ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2022 08:59 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 15:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55320","activity_ticket_id":"52633","ticket_reference":"HDT53714","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"attend to the gas boilers in the basement, there are 2 fault lights showing following a fire alarm activation, Security reset boilers but the fault lights remain on.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/22","activity_end":"2022-12-21 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64699","activity_notes":"attend to the gas boilers in the basement, there are 2 fault lights showing following a fire alarm activation, Security reset boilers but the fault lights remain on.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 09:01 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 09:03 (sandra)<\/b>This can be raised under the Covent Garden Estate Charge<\/p>

21\/12\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2022 16:24 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 19:13 (roy)<\/b>Following a power cut there was no gas to the CHP's.Unable to reset and called Michael over.The gas was fine but CHP's detecting low gas.Put boilers on manual.Called company up and following information given we was able to reset from inside the two units but had to return later in day to do this.All ok<\/p>

21\/12\/2022 20:26 (michaelk)<\/b>Attended site to investigate gas pressure following the closure of the gas ssov. The gas pressure was tested at the boilers and chp's which was at normal pressure.The chp's are tripped on low pressure, I have informed roy that he will need to contact the chp manufacturer to reset. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55321","activity_ticket_id":"52634","ticket_reference":"HDT53715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Plumbing checks and alarm test ","ticket_address_1":"2nd floor ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"2078","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2078","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/23","activity_end":"2023-02-10 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64700","activity_notes":"Plumbing checks and alarm test today ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 12:14 (System)<\/b>Ticket Created<\/p>

13\/02\/2023 07:08 (michaelk)<\/b>Attended site and completed maintenance checks. 35<\/p>

14\/02\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55322","activity_ticket_id":"52635","ticket_reference":"HDT53716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2295","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2295","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/22","activity_end":"2022-12-21 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64701","activity_notes":"The thermostat is not linked to the receiver by the boiler; therefore, the temperature cannot be adjusted in the apartment. Meaning the heating is either on or off via the boiler. Can provide access on Thursday between 09:30 and 11:30. Please call Harry 30 mins in advance at 07587 790285. He will provide access.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 14:05 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 18:28 (michaelk)<\/b>Attended site to reported heating control issues. Investigated all of the controls after finding that the controls were not controlling. Removed boiler panels and found that the installation contractors left the RT link in place, which should be removed. There was a second fault found with the rf programmable room stat. This was found with no 240v link in place to enable the boilers switch live, this was added and all the controls were left in full working order.Note; can only imagine that flats 1 and 3 have been wired the same and at some stage will need to be checked\/corrected.3hrs labour 140<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55323","activity_ticket_id":"52636","ticket_reference":"HDT53717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Security office door handle Secondly, the lock to the toilet within the Security Cabin is broken and doesn\u00e2\u20ac\u2122t unlock once the door is locked.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/22","activity_end":"2022-12-21 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64702","activity_notes":"Security office door handle Firstly, the door handle into the Security Cabin has come off again and is only partially held on. Secondly, the lock to the toilet within the Security Cabin is broken and doesnt unlock once the door is locked.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 14:06 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 11:16 (sandra)<\/b>repaired toilet lock and a temporary handle is on the door. Left with MR<\/p>

03\/01\/2023 09:25 (iain)<\/b>Security office door handle and toilet lock.<\/p>

03\/01\/2023 09:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55324","activity_ticket_id":"52637","ticket_reference":"HDT53718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the toilet in the Security Cabin is blocked and whenever it is flushed just backs up.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/22","activity_end":"2022-12-21 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64703","activity_notes":"the toilet in the Security Cabin is blocked and whenever it is flushed just backs up.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 14:09 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 15:16 (roy)<\/b>The sani flow is not blocked and is pumping but keeps stopping.I recommend a new one.It is possible to strip and clean bug ghis is a messy job and no guarantee it will work<\/p>

21\/12\/2022 15:31 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 12:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/12\/2022 12:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55325","activity_ticket_id":"52638","ticket_reference":"HDT53719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"there is another strip light within our Turning Circle which has gone out.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/22","activity_end":"2022-12-21 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64704","activity_notes":"there is another strip light within our Turning Circle which has gone out.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 14:16 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 15:37 (roy)<\/b>New light fitting required plus requires two people.But bang in the middle of the ramp where vehicles use.Will speak to Alan<\/p>

21\/12\/2022 16:25 (sandra)<\/b>new light fitting needed and two engineers as in the middle of the turning circle<\/p>

22\/12\/2022 13:30 (roy)<\/b>Assist Alan in replacing light fitting <\/p>

22\/12\/2022 13:58 (michael)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 14:26 (alan)<\/b>Replace high level light <\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55326","activity_ticket_id":"52639","ticket_reference":"HDT53720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The hanging lights in the toilets are loose. Would it be possible to check them all?","ticket_address_1":"2nd floor ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"1867","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1867","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/22","activity_end":"2022-12-21 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64705","activity_notes":"The hanging lights in the toilets are loose. Would it be possible to check them all?","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 14:36 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 16:10 (sandra)<\/b>bulb needs to be ordered. but supplier is closed for xmas and office is closed until new year <\/p>

21\/12\/2022 16:12 (roy)<\/b>All lights are ok, none hanging.But tenant showed me 1 x large globe bulb required but tenants said not in now until new year<\/p>

22\/12\/2022 10:28 (sandra)<\/b>bulb ordered and will be fitting Friday <\/p>

06\/01\/2023 16:35 (alan)<\/b>Replace blown lamps in toilet 1st floor <\/p>

06\/01\/2023 16:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55327","activity_ticket_id":"52640","ticket_reference":"HDT53721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15364 - boxing in and access panels ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/23","activity_end":"2023-01-06 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64706","activity_notes":"boxing in and access panels booked in to carry out repairs on 6th January at 10 am collect keys and knock ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 10:51 (sandra)<\/b>booked for 6th january at 10 am collect keys and knock first <\/p>

06\/01\/2023 15:28 (travis)<\/b>Boxing in works.Decoration required.<\/p>

17\/01\/2023 10:37 (jane)<\/b>Requested access for Friday morning for the redecs of the boxing in etc <\/p>

20\/01\/2023 09:07 (jane)<\/b>Decorator attending on 24th January - tenant will give access from 8am <\/p>

24\/01\/2023 18:05 (dean)<\/b>Done 110.00<\/p>

25\/01\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55328","activity_ticket_id":"52638","ticket_reference":"HDT53719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"there is another strip light within our Turning Circle which has gone out.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/22","activity_end":"2022-12-21 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64707","activity_notes":"there is another strip light within our Turning Circle which has gone out.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 14:16 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 15:37 (roy)<\/b>New light fitting required plus requires two people.But bang in the middle of the ramp where vehicles use.Will speak to Alan<\/p>

21\/12\/2022 16:25 (sandra)<\/b>new light fitting needed and two engineers as in the middle of the turning circle<\/p>

22\/12\/2022 13:30 (roy)<\/b>Assist Alan in replacing light fitting <\/p>

22\/12\/2022 13:58 (michael)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 14:26 (alan)<\/b>Replace high level light <\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55329","activity_ticket_id":"52633","ticket_reference":"HDT53714","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"attend to the gas boilers in the basement, there are 2 fault lights showing following a fire alarm activation, Security reset boilers but the fault lights remain on.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/22","activity_end":"2022-12-21 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64708","activity_notes":"attend to the gas boilers in the basement, there are 2 fault lights showing following a fire alarm activation, Security reset boilers but the fault lights remain on.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 09:01 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 09:03 (sandra)<\/b>This can be raised under the Covent Garden Estate Charge<\/p>

21\/12\/2022 14:20 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/12\/2022 16:24 (sandra)<\/b>(Ticket Closed)<\/p>

21\/12\/2022 19:13 (roy)<\/b>Following a power cut there was no gas to the CHP's.Unable to reset and called Michael over.The gas was fine but CHP's detecting low gas.Put boilers on manual.Called company up and following information given we was able to reset from inside the two units but had to return later in day to do this.All ok<\/p>

21\/12\/2022 20:26 (michaelk)<\/b>Attended site to investigate gas pressure following the closure of the gas ssov. The gas pressure was tested at the boilers and chp's which was at normal pressure.The chp's are tripped on low pressure, I have informed roy that he will need to contact the chp manufacturer to reset. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55330","activity_ticket_id":"52641","ticket_reference":"HDT53722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"return to washing machine not working ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/12\/22","activity_end":"2022-12-21 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64709","activity_notes":"return to washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

21\/12\/2022 16:09 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 16:10 (sandra)<\/b>thursday 12 - 6pm. awaiting access <\/p>

22\/12\/2022 11:22 (sandra)<\/b>29th <\/p>

29\/12\/2022 17:15 (roy)<\/b>With Repair Aid and sat through a cycle of wash and no faults<\/p>

29\/12\/2022 18:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55331","activity_ticket_id":"52642","ticket_reference":"HDT53723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pump is making a loud noise ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/22","activity_end":"2022-12-22 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64710","activity_notes":"pump is making a loud noise ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 08:57 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 16:57 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 18:18 (michaelk)<\/b>Attended site to investigate booster pump noise. The pump bearings are the cause of the noise which I will phone through to salamander pumps for warranty. No charge.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55332","activity_ticket_id":"52643","ticket_reference":"HDT53724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The boiler is leaking water from the bottom. Photo attached. It can be attended on Thursday morning. ","ticket_address_1":"Flat 6, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/22","activity_end":"2022-12-22 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64711","activity_notes":"Description: The boiler is leaking water from the bottom. Photo attached. It can be attended on Thursday morning. keys between 9 and 1pm ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 09:16 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 18:21 (michaelk)<\/b>Attended site to investigate water leak beneath the boiler. Traced the problem to drain valves which when tightened, unfortunately were still leaking. Replacement valve washers were collected, the heating system drained and the repairs completed. The system was re-filled and vented leaving in full working order. 3hrs labour plus parts, total 145 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55333","activity_ticket_id":"52624","ticket_reference":"HDT53705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement alarms ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1737","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1737","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/22","activity_end":"2022-12-22 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64712","activity_notes":"replacement alarms Wednesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2022 10:05 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 15:13 (roy)<\/b>Twice no access and Lillian said do not access with keys snd try again in the morning after 10<\/p>

22\/12\/2022 10:29 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 10:48 (roy)<\/b>Fitted Carbon alarm<\/p>

22\/12\/2022 10:49 (roy)<\/b>Fitted Carbon alarmSupplied by Michael <\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55334","activity_ticket_id":"52644","ticket_reference":"HDT53725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine repair","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/12\/22","activity_end":"2022-12-22 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64713","activity_notes":"washing machine repair","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2022 09:24 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 11:21 (sandra)<\/b>booked with keys for 29th <\/p>

22\/12\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55335","activity_ticket_id":"52644","ticket_reference":"HDT53725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine repair","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/22","activity_end":"2022-12-29 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64714","activity_notes":"washing machine repair - let repairaid inThursday 29th between 12 - 4pm with keys ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2022 09:24 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 11:21 (sandra)<\/b>booked with keys for 29th <\/p>

22\/12\/2022 11:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55336","activity_ticket_id":"52455","ticket_reference":"HDT53536","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Fire Door remedial works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/22","activity_end":"2022-12-22 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64715","activity_notes":"Fire Door remedial works","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2022 16:56 (System)<\/b>Ticket Created<\/p>

07\/12\/2022 15:22 (jane)<\/b>10 x pairs of hinges on order, expected in tomorrow <\/p>

15\/12\/2022 14:35 (sandra)<\/b>MR to walk around with Travis to look at all the fire doors and what works are required. <\/p>

16\/12\/2022 11:12 (sandra)<\/b>attending today <\/p>

16\/12\/2022 12:31 (travis)<\/b>Checking all doors in above property for individual quotes for fire proofing works.All details will be sent via WhatsApp.<\/p>

19\/12\/2022 09:02 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 15:54 (travis)<\/b>H&S Works,Hinges ect.<\/p>

22\/12\/2022 16:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55337","activity_ticket_id":"52646","ticket_reference":"HDT53727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/22","activity_end":"2022-12-22 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64716","activity_notes":"list of works Mould on the ceiling in the shower room This is confined to a small area where air is trapped within the shower cubicle. The extract fan is working but is located in the window away from the cubicle.It might help if the recessed section of ceiling was levelled off to prevent the area of stagnation. Alongside this you could consider upgrading the extract fan.condensation to the bedroom windowsThis could be alleviated by introducing trickle vents into the windows which are single glazed. radiator in the bedroom is not working I suspect it might be due to a stuck thermostatic radiator valve.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 10:20 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 11:18 (sandra)<\/b>emailed for appointment with Brian <\/p>

22\/12\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 18:23 (michaelk)<\/b>Attended site to exercise radiator valve which was found jammed closed. Left in full working order, however any further issues, the valve will need to be changed. 1hr labour 50<\/p>

23\/12\/2022 09:13 (alan)<\/b>Take detail for quote for ceiling and fan in bathroom <\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55338","activity_ticket_id":"52646","ticket_reference":"HDT53727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/22","activity_end":"2022-12-22 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64717","activity_notes":"list of works Mould on the ceiling in the shower room This is confined to a small area where air is trapped within the shower cubicle. The extract fan is working but is located in the window away from the cubicle.It might help if the recessed section of ceiling was levelled off to prevent the area of stagnation. Alongside this you could consider upgrading the extract fan.condensation to the bedroom windowsThis could be alleviated by introducing trickle vents into the windows which are single glazed. radiator in the bedroom is not working I suspect it might be due to a stuck thermostatic radiator valve.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 10:20 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 11:18 (sandra)<\/b>emailed for appointment with Brian <\/p>

22\/12\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 18:23 (michaelk)<\/b>Attended site to exercise radiator valve which was found jammed closed. Left in full working order, however any further issues, the valve will need to be changed. 1hr labour 50<\/p>

23\/12\/2022 09:13 (alan)<\/b>Take detail for quote for ceiling and fan in bathroom <\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55339","activity_ticket_id":"52646","ticket_reference":"HDT53727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"22\/12\/22","activity_end":"2022-12-22 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64718","activity_notes":"list of works Mould on the ceiling in the shower room This is confined to a small area where air is trapped within the shower cubicle. The extract fan is working but is located in the window away from the cubicle.It might help if the recessed section of ceiling was levelled off to prevent the area of stagnation. Alongside this you could consider upgrading the extract fan.condensation to the bedroom windowsThis could be alleviated by introducing trickle vents into the windows which are single glazed. radiator in the bedroom is not working I suspect it might be due to a stuck thermostatic radiator valve.","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2022 10:20 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 11:18 (sandra)<\/b>emailed for appointment with Brian <\/p>

22\/12\/2022 16:55 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2022 18:23 (michaelk)<\/b>Attended site to exercise radiator valve which was found jammed closed. Left in full working order, however any further issues, the valve will need to be changed. 1hr labour 50<\/p>

23\/12\/2022 09:13 (alan)<\/b>Take detail for quote for ceiling and fan in bathroom <\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55340","activity_ticket_id":"52645","ticket_reference":"HDT53726","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15365 - Replacement mixer tap ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"2320","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2320","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/22","activity_end":"2022-12-22 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64719","activity_notes":"Replacement mixer tap ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2023 08:57 (michaelk)<\/b>Attended site to install a mixer tap to shower block toilet. Adapted pipework to suit and left in full working order. 3hrs labour plus parts, total 254 ex vat<\/p>

05\/01\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55341","activity_ticket_id":"52641","ticket_reference":"HDT53722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"return to washing machine not working ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/22","activity_end":"2022-12-29 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64720","activity_notes":"return to washing machine not working with keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 16:09 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 16:10 (sandra)<\/b>thursday 12 - 6pm. awaiting access <\/p>

22\/12\/2022 11:22 (sandra)<\/b>29th <\/p>

29\/12\/2022 17:15 (roy)<\/b>With Repair Aid and sat through a cycle of wash and no faults<\/p>

29\/12\/2022 18:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55342","activity_ticket_id":"52647","ticket_reference":"HDT53728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"works to roof ","ticket_address_1":"20-24 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"20-24 Wellington Street ","cs_id":"2167","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2167","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/23","activity_end":"2023-01-24 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64721","activity_notes":"Travis, This is now for Tuesday morning 24th January works to roof would it be possible for the gulley outside 4, 30 Tavistock to be coated with Aquapol (or similar) and also the window head outside flat 3 to have some clear mastic over the crack?As well as the below, if possible from the cherry picker, could the loose tiles be fixed back in place?Also, would it be possible to increase high level gulley clearance from the cherry picker to quarterly? ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 11:27 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 15:53 (jane)<\/b>For Friday 20th at 7am <\/p>

19\/01\/2023 13:29 (jane)<\/b>Rescheduling for Tuesday morning 24th January <\/p>

25\/01\/2023 08:12 (travis)<\/b>Roof and gully works.<\/p>

25\/01\/2023 08:47 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 10:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2023 10:44 (iain)<\/b>Roof works.<\/p>

25\/01\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55343","activity_ticket_id":"52648","ticket_reference":"HDT53729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"02 sensor not working ","ticket_address_1":"14 Gerrard Street and 13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"14 Gerrard Street and 13a Macclesfield Street ","cs_id":"2046","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2046","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/22","activity_end":"2022-12-22 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64722","activity_notes":"02 sensor not working ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 13:44 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 14:23 (alan)<\/b>Investigate O2 sensor not working Found MCBs for O2 sensor, sockets, heater 2nd floor and fire alarm to be offReset MCBs test circuits and left working <\/p>

22\/12\/2022 14:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55344","activity_ticket_id":"52649","ticket_reference":"HDT53730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can I book a full flat redecoration for Jan 4th and 5th?","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/01\/23","activity_end":"2023-01-04 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64723","activity_notes":"Can I book a full flat redecoration for Jan 4th and 5th?The flat is empty between 4th and 8th Jan. ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2022 16:16 (System)<\/b>Ticket Created<\/p>

22\/12\/2022 16:16 (sandra)<\/b>booked for 4th <\/p>

06\/01\/2023 12:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55345","activity_ticket_id":"52650","ticket_reference":"HDT53731","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/15302 - Redecoration ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/12\/22","activity_end":"2022-12-22 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64724","activity_notes":"Redecoration ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2022 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55346","activity_ticket_id":"52326","ticket_reference":"HDT53407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unfortunately the leak in the bedroom above my bed is back and it is worse than before. Could you please send somebody to investigate this further.","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/22","activity_end":"2022-12-23 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64725","activity_notes":"Check leak in Flat 3 ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2022 09:26 (System)<\/b>Ticket Created<\/p>

17\/11\/2022 14:24 (roy)<\/b>Cleared obstruction in gulley but strongly believe it is the window that is causing the proble.Part of window is rotten and needs cutting out and timber replaced.We did a repair to this window years ago and leak has come back following heavy rain<\/p>

17\/11\/2022 16:05 (sandra)<\/b>(Ticket Closed)<\/p>

15\/12\/2022 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2022 14:21 (sandra)<\/b>sent report to Lilian regarding works to the window <\/p>

22\/12\/2022 11:20 (sandra)<\/b>booked for 23rd with keys <\/p>

23\/12\/2022 11:17 (roy)<\/b>Visited flat 3 Need access into flat 4Will try and do a temp repair<\/p>

23\/12\/2022 15:33 (jane)<\/b>Whole window frame rotten, Twenty Twenty to speak to their joiner Roy is going to carry out a temporary repair <\/p>

24\/12\/2022 11:06 (roy)<\/b>Returned to temp repair to window sill.Large holes<\/p>

26\/12\/2022 09:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55347","activity_ticket_id":"52651","ticket_reference":"HDT53732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is an ERROR message on the boiler but we checked and there is hot water and heating \u00e2\u20ac\u201c so not sure where this error has come from- Keys for access ","ticket_address_1":"Flat 2","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/23","activity_end":"2023-01-09 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64726","activity_notes":"No heating spoke with the gas engineer, and he will be attending before 4pm with keys","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2022 12:29 (System)<\/b>Ticket Created<\/p>

23\/12\/2022 15:27 (jane)<\/b>boiler okay now although there's a part which needs replacing.But it's working fine. The error may still be showing but it works.Parts on order <\/p>

03\/01\/2023 07:12 (michaelk)<\/b>Attended site to investigate error message. The message isn't stopping the boiler from operating and relates to a faulty sensor. The part isn't shown as a spare, so I will have to liase with the manufacturer. <\/p>

09\/01\/2023 14:36 (jane)<\/b>Re-attending today <\/p>

09\/01\/2023 21:01 (michaelk)<\/b>Attended site to investigate boiler fault. The boiler is showing a error fault, however the boiler was switched to summer. Changed to winter and monitored radiators. A new sensor to rectify the error 4 fault is on order. 2hrs labour 95<\/p>

10\/01\/2023 10:38 (jane)<\/b>Attended site to investigate boiler fault. The boiler is showing a error fault, however the boiler was switched to summer. Changed to winter and monitored radiators. A new sensor to rectify the error 4 fault is on order<\/p>

12\/01\/2023 17:47 (michaelk)<\/b>Attended site to replace the ntc sensor to the hot water outlet causing the error 4 fault. The boiler was drained, sensor replaced and the then re-filled. The system has been left in full working order. 2hrs labour plus part, total 115ex vat.<\/p>

13\/01\/2023 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55348","activity_ticket_id":"52652","ticket_reference":"HDT53733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15325 - Gas safety inspections and plumbing checks ","ticket_address_1":"126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"126 Long Acre ","cs_id":"504","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"504","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/12\/22","activity_end":"2022-12-23 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64727","activity_notes":"Gas safety inspections and plumbing checks book this in when were all back in the new year.5 Gas certs and 5 plumbing checks","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2022 15:27 (jane)<\/b>To be programmed in, in the New Year <\/p>

06\/01\/2023 16:16 (jane)<\/b>Requested access for Wednesday 11th January 2023 with the tenants <\/p>

12\/01\/2023 08:21 (michaelk)<\/b>Attended site to carry out gas and plumbing checks. Flats completed are; 1,4,5 and 6. Flat 2 had no access and flat 3 is being refurbished. <\/p>

12\/01\/2023 09:54 (jane)<\/b>Need access into Flat 2 to carry out plumbing checks <\/p>

19\/01\/2023 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55349","activity_ticket_id":"52653","ticket_reference":"HDT53734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Waste pipe leaking","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Central Cross","cs_id":"2321","cs_address_2":"","cs_town":"London","cs_postcode":"WC2 ","ticket_client_site":"2321","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/22","activity_end":"2022-12-26 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64728","activity_notes":"Waste pipe leaking","activity_timesheet":"2","ticket_notes_combined":"

26\/12\/2022 09:23 (System)<\/b>Ticket Created<\/p>

26\/12\/2022 09:35 (michael)<\/b>Leaking 4 inch pipe coming from flats above.On going issues with Westminster CouncilNOT leaking at present but shop said it leaks when it rainsNothing more fore us to do<\/p>

26\/12\/2022 09:37 (michael)<\/b>(Ticket Closed)<\/p>

26\/12\/2022 09:59 (roy)<\/b>Not leaking at present. Apparently when it rains it leaks.But this is Westminster Council problem and its an ongoing issue <\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55350","activity_ticket_id":"52654","ticket_reference":"HDT53735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Cotes restaurant on the ground floor has a leak coming in from the ceiling ","ticket_address_1":"17-21 Tavistock St","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-21 Tavistock Street","cs_id":"2322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2322","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/22","activity_end":"2022-12-26 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64729","activity_notes":" Cotes restaurant on the ground floor has a leak coming in from the ceiling ","activity_timesheet":"2","ticket_notes_combined":"

26\/12\/2022 09:29 (System)<\/b>Ticket Created<\/p>

26\/12\/2022 09:38 (michael)<\/b>Christmas EveStrange one as Metro visited and said they need a skinny person to get through a skylight as the key office was closed. This was following a previous visit.They hadn't returned hence phone call to us It is a rain related leak but we need to return on Boxing day at 8 due to restaurant was busy at time of visit<\/p>

26\/12\/2022 09:42 (michael)<\/b>(Ticket Closed)<\/p>

26\/12\/2022 09:57 (roy)<\/b>Attended site only to find previous people had attended.Restaurant busy and not leaking at present.Arranged to return on boxing day<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55351","activity_ticket_id":"52655","ticket_reference":"HDT53736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant has water coming through the bathroom lights ","ticket_address_1":"10 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Charlotte Street ","cs_id":"1958","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1958","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/22","activity_end":"2022-12-26 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64730","activity_notes":" tenant has water coming through the bathroom lights ","activity_timesheet":"2","ticket_notes_combined":"

26\/12\/2022 09:33 (System)<\/b>Ticket Created<\/p>

26\/12\/2022 09:48 (michael)<\/b>Christmas eve visitNewly refurbished flat leaking into flat below.Washing machine was being used but following checks could not see any leak from machine unless it is the waste pipe underneath the floor.BUT I believe it maybe the shower causing the problem as silicone is showing a gap.No access panels anywhere and suggested to tenant that we would resilicone shower tray as easy to get to but if leak continues then we may need to uplift the floor but CBRE need to organise Tuesday return<\/p>

26\/12\/2022 09:50 (michael)<\/b>(Ticket Closed)<\/p>

26\/12\/2022 09:55 (roy)<\/b>Leak into flat 1.Was told washing machine was being used but could find no leak underneath sink or washing machine.Unless it is the pipe work underneath the floor.But..I believe it is the silicone around the shower tray as there is a small gap.Waste looks ok but no access to toilet or shower. Can not rule out waste pipe under floor.NTR to resilicone shower. If this fails will need to open up but this has just been refurbished <\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55352","activity_ticket_id":"52656","ticket_reference":"HDT53737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53735 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"17-21 Tavistock Street","cs_id":"2322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2322","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/22","activity_end":"2022-12-26 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64731","activity_notes":"HDT53735 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

26\/12\/2022 10:02 (roy)<\/b>Blocked outlet but extremely difficult to get to due to plant extractor built around it.Also pigeon pooh everywhere along with dead pigeon.Did manage to remove plastic from outlet using a rod but lots of earth unable to remove.NTR<\/p>

04\/01\/2023 10:24 (iain)<\/b>Investigate leak.<\/p>

06\/01\/2023 17:00 (iain)<\/b>Leak.<\/p>

12\/01\/2023 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55353","activity_ticket_id":"52657","ticket_reference":"HDT53738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53736 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Charlotte Street ","cs_id":"1958","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1958","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/22","activity_end":"2022-12-26 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64732","activity_notes":"HDT53736 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2022 12:40 (roy)<\/b>Removed silicone and resealed<\/p>

29\/12\/2022 18:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55354","activity_ticket_id":"52658","ticket_reference":"HDT53739","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak into Garage.","ticket_address_1":"21A Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21A Devonshire Close","cs_id":"2324","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2324","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/22","activity_end":"2022-12-27 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64733","activity_notes":"Leak into Garage.","activity_timesheet":"2","ticket_notes_combined":"

26\/12\/2022 09:55 (System)<\/b>Ticket Created<\/p>

27\/12\/2022 15:07 (roy)<\/b>Managed to access flat above which Druce are the managing agents.Engineer had attended to problem with boiler and I can confirm I saw water on the outside of a condensing pipe. Also copper pipes at rear also wet but unable to see exactly what was causing it but leak downstairs is not a continuous leak.Also found silicone around shower tray needs addressing and shower cartridge is letting by.Reported findings back to kim<\/p>

28\/12\/2022 09:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55355","activity_ticket_id":"52656","ticket_reference":"HDT53737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53735 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"17-21 Tavistock Street","cs_id":"2322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2322","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/23","activity_end":"2023-01-05 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64734","activity_notes":"HDT53735 Follow-Up","activity_timesheet":"1","ticket_notes_combined":"

26\/12\/2022 10:02 (roy)<\/b>Blocked outlet but extremely difficult to get to due to plant extractor built around it.Also pigeon pooh everywhere along with dead pigeon.Did manage to remove plastic from outlet using a rod but lots of earth unable to remove.NTR<\/p>

04\/01\/2023 10:24 (iain)<\/b>Investigate leak.<\/p>

06\/01\/2023 17:00 (iain)<\/b>Leak.<\/p>

12\/01\/2023 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55356","activity_ticket_id":"52659","ticket_reference":"HDT53740","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No heating or hot water","ticket_address_1":"Flat 4 ","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"2325","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2325","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/22","activity_end":"2022-12-28 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64735","activity_notes":"No heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 09:49 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:38 (roy)<\/b>Repressured boiler as 0.07 bar.Increased to 1.3 bar.Could find no leak anywhere and all seems ok<\/p>

28\/12\/2022 20:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55357","activity_ticket_id":"52660","ticket_reference":"HDT53741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Re-Instate Toilet Seat","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2326","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2326","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/22","activity_end":"2022-12-29 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64736","activity_notes":"Re-Instate Toilet Seat","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 15:30 (System)<\/b>Ticket Created<\/p>

29\/12\/2022 12:37 (roy)<\/b>Have reinstated toilet seat but Lillian requested an additional item.NTR on Friday in afternoon to silicone shower tray as it leaks when used<\/p>

30\/12\/2022 17:05 (roy)<\/b>Returned and silicone shower door<\/p>

30\/12\/2022 21:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55358","activity_ticket_id":"52661","ticket_reference":"HDT53742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom door lock broken","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2327","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2327","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/22","activity_end":"2022-12-28 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64737","activity_notes":"Bedroom door lock broken","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 15:35 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:39 (roy)<\/b>Removed lock but need parts so we can reinstate lock.Return Friday <\/p>

30\/12\/2022 16:10 (roy)<\/b>Returned with parts to repair broken handle.Refixed and all ok<\/p>

30\/12\/2022 21:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55359","activity_ticket_id":"52662","ticket_reference":"HDT53743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Defective wardrobe door","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2328","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2328","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/22","activity_end":"2022-12-28 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64738","activity_notes":"Defective wardrobe door","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 15:37 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:41 (roy)<\/b>Rehung doors and working at 80%.NTR next week for final adjustments.Someone attended recently<\/p>

04\/01\/2023 15:13 (jane)<\/b>Re-attending tomorrow - Tomorrow Anytime before 4pm would be great.Please call Roxana-07539601025<\/p>

05\/01\/2023 13:00 (roy)<\/b>Removed doors and then refixedWorking ok but these doors are misused There is a self closing mechanism at top so when opening they are forced which knocks out the self closer which results in doos not closing properly <\/p>

06\/01\/2023 08:40 (iain)<\/b>Wardrobe doors.<\/p>

06\/01\/2023 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55360","activity_ticket_id":"52663","ticket_reference":"HDT53744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Defective fire door","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2329","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2329","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/22","activity_end":"2022-12-28 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64739","activity_notes":"there is a broken fire door leading into a fire escape corridor which services our retail units. ","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 16:02 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:43 (roy)<\/b>Broken lock key pad.Removed lock so able to open\/close.May need new but ntr to drill out part of lock <\/p>

30\/12\/2022 11:01 (roy)<\/b>Drilled out broken bolt and replaced.All working ok<\/p>

30\/12\/2022 21:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55361","activity_ticket_id":"52664","ticket_reference":"HDT53745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Defective key switch","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2330","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2330","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/22","activity_end":"2022-12-28 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64740","activity_notes":"Defective key switch : the key switch for one of our roller shutters has been broken and is hanging off the wall, the switch still works but the main housing of it is hanging off the wall by the wires of the switch. ","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 16:04 (System)<\/b>Ticket Created<\/p>

31\/12\/2022 15:27 (roy)<\/b>Removed broken boltsRedrilled new holes and refixed housing.Replaced lock and testedWorking ok <\/p>

31\/12\/2022 16:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55362","activity_ticket_id":"52665","ticket_reference":"HDT53746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler control & washing machine","ticket_address_1":"Flat 2 ","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2331","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2331","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/22","activity_end":"2022-12-28 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64741","activity_notes":"Would you be able to send someone out this week to check my boiler and washing machine? The washing machine is not spinning and the heating control has an error message saying it should be checked. ","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 16:09 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:44 (roy)<\/b>Heating ok.NTR for washing machine tomorrow with repaif aid<\/p>

04\/01\/2023 12:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55363","activity_ticket_id":"52666","ticket_reference":"HDT53747","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Kitchen sink blocked","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Newport Place","cs_id":"2332","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2332","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/22","activity_end":"2022-12-28 18:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64742","activity_notes":"Kitchen sink blocked","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 17:08 (System)<\/b>Ticket Created<\/p>

29\/12\/2022 12:38 (roy)<\/b>Cleared blockage.Tested all ok<\/p>

29\/12\/2022 18:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55364","activity_ticket_id":"52665","ticket_reference":"HDT53746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler control & washing machine","ticket_address_1":"Flat 2 ","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2331","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2331","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/12\/22","activity_end":"2022-12-28 21:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64743","activity_notes":"Would you be able to send someone out this week to check my boiler and washing machine? The washing machine is not spinning and the heating control has an error message saying it should be checked. ","activity_timesheet":null,"ticket_notes_combined":"

28\/12\/2022 16:09 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:44 (roy)<\/b>Heating ok.NTR for washing machine tomorrow with repaif aid<\/p>

04\/01\/2023 12:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55365","activity_ticket_id":"52667","ticket_reference":"HDT53748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water\/Supply","ticket_address_1":"Flat 3 & 4 ","ticket_address_2":"2 Gerrard Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 & 4 ","cs_id":"2333","cs_address_2":"2 Gerrard Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2333","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/12\/22","activity_end":"2022-12-29 19:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64744","activity_notes":"It's affecting Flat 3 (no Hot water) & Flat 4 (no water supply)","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2022 18:21 (System)<\/b>Ticket Created<\/p>

03\/01\/2023 07:08 (michaelk)<\/b>Attended callout to investigate flats 3 and 4. Flat 3 flow rate was restricted back to maintain hot water when using the shower.Flat 4 had no water flow from the supplier, which was reported to lilian. 3hrs labour 160.<\/p>

03\/01\/2023 08:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55366","activity_ticket_id":"52668","ticket_reference":"HDT53749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water to hand basin.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3,","cs_id":"2334","cs_address_2":"17A Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2334","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/12\/22","activity_end":"2022-12-30 22:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64745","activity_notes":"No water to hand basin. there is no water at all in the bathroom sink. The original problem was a leaking tab in both bathroom and kitchen. A worker came to fix it not long ago and now there is no water. Please can we have this sorted this side of the year. ","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2022 21:10 (System)<\/b>Ticket Created<\/p>

31\/12\/2022 13:43 (roy)<\/b>Valves turned off due to the chrome waste pipe corroded and leaking when usedNeeds replacing <\/p>

04\/01\/2023 10:36 (roy)<\/b>See Michael Keenan.This is now complete where pipe cut and replaced<\/p>

05\/01\/2023 08:43 (michaelk)<\/b>Attended site to repair\/replace basin waste which had rotted through. The basin trap and waste pipe has been replaced and left in full working order. 2hrs labour plus parts, total 133.99 ex vat<\/p>

05\/01\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55367","activity_ticket_id":"52669","ticket_reference":"HDT53750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer dryer error","ticket_address_1":"Flat 3,","ticket_address_2":"36 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3,","cs_id":"2335","cs_address_2":"36 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2335","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/12\/22","activity_end":"2022-12-31 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64746","activity_notes":"Washer dryer error: Description: The E06 error appears on the washer dryer and we've done some troubleshooting but nothing seems to be working.The tenant has clothes trapped inside and they need to leave early tomorrow morning.Can you please send someone asap today to help fix this please and release their clothes?","activity_timesheet":"2","ticket_notes_combined":"

31\/12\/2022 12:03 (System)<\/b>Ticket Created<\/p>

31\/12\/2022 13:39 (roy)<\/b>Drained washing machine and then removed coins and plastic from pump.Tested and all ok<\/p>

31\/12\/2022 16:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55368","activity_ticket_id":"52670","ticket_reference":"HDT53751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from Ceiling:","ticket_address_1":"Flat 2.2,","ticket_address_2":"28 - 30 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2,","cs_id":"2336","cs_address_2":"28 - 30 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2336","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/12\/22","activity_end":"2022-12-31 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64747","activity_notes":"Leak from Ceiling: Description: water pouring from ceiling in flat 2.2coming from flat above as their kitchen sink stopped working and wouldn't turn off flat above is flat 3.2","activity_timesheet":"2","ticket_notes_combined":"

31\/12\/2022 12:07 (System)<\/b>Ticket Created<\/p>

31\/12\/2022 13:41 (roy)<\/b>Leak contained.2.2 ntr to paint 3.2 overflow on kitchen waste. Cleared and tested but in new year waste should be removed and thoroughly ckeaned<\/p>

06\/01\/2023 11:57 (jane)<\/b>(Ticket Closed)<\/p>

06\/01\/2023 12:01 (jane)<\/b>Leak from Flat 3.2 waste <\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55369","activity_ticket_id":"52671","ticket_reference":"HDT53752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thermostat Issue:","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2337","cs_address_2":"30 Rathbone Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2337","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/12\/22","activity_end":"2022-12-31 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64748","activity_notes":"Thermostat Issue: Could you please send someone this afternoon at the above property.Has been reported the thermostats in apartment 5 are faulty :HallBathroomLiving Room Please note that the main thermostat (functional) is located in the bedroom. ","activity_timesheet":"2","ticket_notes_combined":"

31\/12\/2022 16:14 (System)<\/b>Ticket Created<\/p>

31\/12\/2022 16:32 (roy)<\/b>Faulty heating controls showing Error. Spoke to Michael and he said it needs replacing.Underfloor heating, checked controls which seem ok<\/p>

01\/01\/2023 18:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55370","activity_ticket_id":"52671","ticket_reference":"HDT53752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thermostat Issue:","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2337","cs_address_2":"30 Rathbone Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2337","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/12\/22","activity_end":"2022-12-31 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64749","activity_notes":"Thermostat Issue: Could you please send someone this afternoon at the above property.Has been reported the thermostats in apartment 5 are faulty :HallBathroomLiving Room Please note that the main thermostat (functional) is located in the bedroom. ","activity_timesheet":null,"ticket_notes_combined":"

31\/12\/2022 16:14 (System)<\/b>Ticket Created<\/p>

31\/12\/2022 16:32 (roy)<\/b>Faulty heating controls showing Error. Spoke to Michael and he said it needs replacing.Underfloor heating, checked controls which seem ok<\/p>

01\/01\/2023 18:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55371","activity_ticket_id":"52672","ticket_reference":"HDT53753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53752 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2337","cs_address_2":"30 Rathbone Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2337","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/01\/23","activity_end":"2023-01-01 19:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64750","activity_notes":"HDT53752 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2023 10:25 (jane)<\/b>Attending today at 12noon Call +44(0)207 935 1096 , 30 minutes before they arrive,<\/p>

05\/01\/2023 21:15 (michaelk)<\/b>Attended site to replace faulty underfloor heatmiser controller as reported. Replaced controller and tested on completion. 2hrs labour plus parts, total 179 ex vat<\/p>

06\/01\/2023 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55372","activity_ticket_id":"52673","ticket_reference":"HDT53754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"43 A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43a Chandos Place","cs_id":"2338","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2338","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/23","activity_end":"2023-01-01 19:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64751","activity_notes":"No hot water: ","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2023 18:46 (System)<\/b>Ticket Created<\/p>

01\/01\/2023 18:47 (michael)<\/b>No access into flat but boiler on stairwellReset and repressured boiler but this has broken down recently regarding same issueMay need to return to service boiler or see why it is losing pressure<\/p>

02\/01\/2023 08:44 (roy)<\/b>No hot water or heatingRepressured and resetAll ok<\/p>

02\/01\/2023 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55373","activity_ticket_id":"52319","ticket_reference":"HDT53400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15301 - Replacement tap (Revised)","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/23","activity_end":"2023-01-03 09:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64752","activity_notes":"Replacement tap (Revised)","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2022 09:33 (sandra)<\/b>on order <\/p>

19\/12\/2022 09:24 (sandra)<\/b>emailed for access Tuesday 20th <\/p>

03\/01\/2023 07:16 (michaelk)<\/b>Attended site to replace 3 hole basin tap as quoted. The tap was completed, however a damaged waste pipe was identified when testing. We tried to carry out a temporary repair but was unsuccessful. The waste requires changing and the basin has been isolated for safety reasons, Roy has been informed whilst the office is closed.<\/p>

04\/01\/2023 10:38 (roy)<\/b>Kitchen tap leaking.Repkaced 'O' rings and it is a lot better but tap should be replaced.Keenan to quote, he has details<\/p>

04\/01\/2023 11:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55374","activity_ticket_id":"52674","ticket_reference":"HDT53755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window blind:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7,","cs_id":"2339","cs_address_2":"77 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2339","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/23","activity_end":"2023-01-03 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64753","activity_notes":"Window blind: One of the window blinds has fallen down- tenant should be able to provide access.","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 09:57 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 15:25 (iain)<\/b>Moved brackets and rehung blind.<\/p>

04\/01\/2023 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55375","activity_ticket_id":"52675","ticket_reference":"HDT53756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blind Issue:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,","cs_id":"2340","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2340","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/23","activity_end":"2023-01-03 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64754","activity_notes":"Blind Issue: one of the blind is again not working proper","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 10:04 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 16:03 (jane)<\/b>For 9:30am tomorrow morningSagiv can give access. Please call him before arriving: 07958230412<\/p>

06\/01\/2023 08:39 (iain)<\/b>Blinds.<\/p>

06\/01\/2023 08:39 (iain)<\/b>Details taken for replacement blinds.<\/p>

06\/01\/2023 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55376","activity_ticket_id":"52676","ticket_reference":"HDT53757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"2341","cs_address_2":"Goodwins House","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2341","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/23","activity_end":"2023-01-03 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64755","activity_notes":"Various: light dimmer not working properly (a technician is required!), kitchen blinds are breaking down the top part where they are attached to the wall has come undone. Also, the tenant has request to take a look at the boiler (there is no fault at the moment but wants an engineer to take a thorough look just in case)","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 10:07 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 16:22 (jane)<\/b>Requested access for Friday afternoon <\/p>

05\/01\/2023 13:09 (jane)<\/b>Tenant is home at 3pm on Friday to provide access <\/p>

06\/01\/2023 16:17 (alan)<\/b>Look at lights not working Fault found to be that driver units are not compatible with the new LED lights that have been installedQuote replace driver units to followQuote given to MDR<\/p>

06\/01\/2023 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55377","activity_ticket_id":"52677","ticket_reference":"HDT53758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emersion Heater:","ticket_address_1":"Flat C,","ticket_address_2":"5B Rupert Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C,","cs_id":"2342","cs_address_2":"5B Rupert Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2342","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/23","activity_end":"2023-01-03 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64756","activity_notes":"Emersion Heater: The emersion heater stopped working yesterday. I have checked all the circuit breakers and replaced the fuse in the switched spur flex outlet in the wall next to the cylinder, but the neon indicator in the spur outlet is still not coming on [see photo].","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 10:15 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 21:12 (michaelk)<\/b>Attended site to investigate immersion heater fault. Inspected wiring and found that the 13amp spur had a neutral fault. The spur was changed and tested, leaving in full working order. 2hrs labour plus parts, total 105 ex vat.<\/p>

06\/01\/2023 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55378","activity_ticket_id":"52678","ticket_reference":"HDT53759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15368 - Saniflo replacemet:","ticket_address_1":"Security Office","ticket_address_2":"Central Cross","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security Office","cs_id":"2343","cs_address_2":"Central Cross","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"2343","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/23","activity_end":"2023-01-03 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64757","activity_notes":"Saniflo replacement:","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2023 08:45 (michaelk)<\/b>Attended site to replace macerator in security office toilet. Completed installation and left in full working order. 4hrs labour plus parts, total <\/p>

05\/01\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55379","activity_ticket_id":"52679","ticket_reference":"HDT53760","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/SW\/15342 - Electrical works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/23","activity_end":"2023-01-03 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64758","activity_notes":"Electrical works ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 09:46 (alan)<\/b>Quoted works <\/p>

23\/01\/2023 09:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55380","activity_ticket_id":"52680","ticket_reference":"HDT53761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light Switch:","ticket_address_1":"Flat 3,","ticket_address_2":"94 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3,","cs_id":"2344","cs_address_2":"94 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2344","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/23","activity_end":"2023-01-03 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64759","activity_notes":"Light Switch: We have an electrical issue with one of the light switches in the living area of flat 3 Shaftesbury Avenue. Weve checked bulbs, circuit board, etc but no luck.Can you please send someone today as we have a long term guest staying there?","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 12:41 (System)<\/b>Ticket Created<\/p>

03\/01\/2023 15:23 (alan)<\/b>Replace faulty dimmer module to lights in main room <\/p>

03\/01\/2023 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55381","activity_ticket_id":"52681","ticket_reference":"HDT53762","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Blocked toilet and Plinths: ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/23","activity_end":"2023-01-03 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64760","activity_notes":"Blocked toilet and Plimths: 2nd floor Toilet Block - 2 Ladies Toilets (concrete floor skirting kickboards to underneath cupboards) need fixing\/securing","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 12:44 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 10:26 (iain)<\/b>Refit tiled plinths.<\/p>

04\/01\/2023 11:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55382","activity_ticket_id":"52682","ticket_reference":"HDT53763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator Issue:","ticket_address_1":"Flat 1,","ticket_address_2":"16 Little Newport Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Flat 1,","cs_id":"2346","cs_address_2":"16 Little Newport Street","cs_town":"London","cs_postcode":"WC2 ","ticket_client_site":"2346","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/23","activity_end":"2023-01-03 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64761","activity_notes":"Radiator Issue: Recently Ive noticed that my radiator are not working anymore even though my heating is switched on. (The towel rail in bathroom works only).Today I have no hot water.Would someone be able to come and help?","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 12:51 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 08:50 (michaelk)<\/b>Attended site to investigate radiator and hot water issues. Re-pressurised heating and inspected all visible joints for leaks, checked prv and expansion vessel, finding no problems. Reprogrammed nest controller explaining controls to tenant. 2hrs labour 95<\/p>

05\/01\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55383","activity_ticket_id":"52683","ticket_reference":"HDT53764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Christmas Lights:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Opera Quarter","cs_id":"2347","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2347","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/23","activity_end":"2023-01-03 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64762","activity_notes":"Christmas Lights: Could we please take the Opera quarter xmas lights down on the 5th January?Please store them at central cross","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 15:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 17:23 (travis)<\/b>Winter lights removal.<\/p>

06\/01\/2023 10:20 (alan)<\/b>Take down winter lights<\/p>

06\/01\/2023 10:20 (alan)<\/b>Take down winter lights<\/p>

06\/01\/2023 10:25 (jane)<\/b>(Ticket Closed)<\/p>

06\/01\/2023 11:00 (travis)<\/b>Removal of seasonal lights.<\/p>

06\/01\/2023 16:16 (alan)<\/b>Meter readings <\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55384","activity_ticket_id":"52683","ticket_reference":"HDT53764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Christmas Lights:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Opera Quarter","cs_id":"2347","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2347","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/23","activity_end":"2023-01-03 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64763","activity_notes":"Christmas Lights: Could we please take the Opera quarter xmas lights down on the 5th January?Please store them at central cross","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 15:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 17:23 (travis)<\/b>Winter lights removal.<\/p>

06\/01\/2023 10:20 (alan)<\/b>Take down winter lights<\/p>

06\/01\/2023 10:20 (alan)<\/b>Take down winter lights<\/p>

06\/01\/2023 10:25 (jane)<\/b>(Ticket Closed)<\/p>

06\/01\/2023 11:00 (travis)<\/b>Removal of seasonal lights.<\/p>

06\/01\/2023 16:16 (alan)<\/b>Meter readings <\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55385","activity_ticket_id":"52684","ticket_reference":"HDT53765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration to flat:","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/01\/23","activity_end":"2023-01-03 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64764","activity_notes":"Redecoration to flat: Please book this in for the 9th Jan and collect keys at the security office. A coat of paint should be sufficient. There may be minor repairs which I will inform you of after the check-out inspection.Tenant vacates - 7th JanProfessional Clean - scheduled 20th JanNew tenant due - 23rd Jan","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2023 16:44 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 16:38 (jane)<\/b>Frost film on order <\/p>

10\/01\/2023 15:50 (iain)<\/b>Window film on order.<\/p>

10\/01\/2023 15:50 (iain)<\/b>List of works.<\/p>

17\/01\/2023 07:50 (iain)<\/b>Window film.<\/p>

17\/01\/2023 10:29 (jane)<\/b>Decoration works completed <\/p>

25\/01\/2023 21:36 (michaelk)<\/b>Attended site to replace the bath plug, however the waste fitting is faulty and requires changing. I will provide a quote to replace the bathbwaste complete. 1hr labour.<\/p>

26\/01\/2023 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55386","activity_ticket_id":"52685","ticket_reference":"HDT53766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full compliance testing (NO PAT) - 9th Jan","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"2349","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2349","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/23","activity_end":"2023-01-03 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64765","activity_notes":"Full compliance testing (NO PAT) - 9th Jan - Please collect keys from the security office.","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 16:47 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 21:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/01\/2023 20:34 (michael)<\/b>(Ticket Closed)<\/p>

11\/01\/2023 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55387","activity_ticket_id":"52686","ticket_reference":"HDT53767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/23","activity_end":"2023-01-04 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64766","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2023 10:08 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55388","activity_ticket_id":"52686","ticket_reference":"HDT53767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 5, Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, Goodwins House ","cs_id":"1657","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1657","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/23","activity_end":"2023-01-04 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64767","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2023 10:08 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55389","activity_ticket_id":"52639","ticket_reference":"HDT53720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The hanging lights in the toilets are loose. Would it be possible to check them all?","ticket_address_1":"2nd floor ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"1867","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1867","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/23","activity_end":"2023-01-04 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64768","activity_notes":"The hanging lights in the toilets are loose. Would it be possible to check them all?","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2022 14:36 (System)<\/b>Ticket Created<\/p>

21\/12\/2022 16:10 (sandra)<\/b>bulb needs to be ordered. but supplier is closed for xmas and office is closed until new year <\/p>

21\/12\/2022 16:12 (roy)<\/b>All lights are ok, none hanging.But tenant showed me 1 x large globe bulb required but tenants said not in now until new year<\/p>

22\/12\/2022 10:28 (sandra)<\/b>bulb ordered and will be fitting Friday <\/p>

06\/01\/2023 16:35 (alan)<\/b>Replace blown lamps in toilet 1st floor <\/p>

06\/01\/2023 16:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55390","activity_ticket_id":"52668","ticket_reference":"HDT53749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water to hand basin.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3,","cs_id":"2334","cs_address_2":"17A Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/23","activity_end":"2023-01-04 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64769","activity_notes":"No water to hand basin. there is no water at all in the bathroom sink. The original problem was a leaking tab in both bathroom and kitchen. A worker came to fix it not long ago and now there is no water. Please can we have this sorted this side of the year. ","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2022 21:10 (System)<\/b>Ticket Created<\/p>

31\/12\/2022 13:43 (roy)<\/b>Valves turned off due to the chrome waste pipe corroded and leaking when usedNeeds replacing <\/p>

04\/01\/2023 10:36 (roy)<\/b>See Michael Keenan.This is now complete where pipe cut and replaced<\/p>

05\/01\/2023 08:43 (michaelk)<\/b>Attended site to repair\/replace basin waste which had rotted through. The basin trap and waste pipe has been replaced and left in full working order. 2hrs labour plus parts, total 133.99 ex vat<\/p>

05\/01\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55391","activity_ticket_id":"52689","ticket_reference":"HDT53770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\t Description: The door handle into the Security Cabin is completely busted. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/23","activity_end":"2023-01-04 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64770","activity_notes":" Description: The door handle into the Security Cabin is completely busted. ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2023 12:00 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 13:51 (jane)<\/b>Door handle on order <\/p>

06\/01\/2023 12:38 (jane)<\/b>Handle expected to be delivered to the office early part of next week, Monday or Tuesday <\/p>

10\/01\/2023 16:12 (jane)<\/b>Been a delay on the handle, expected in Thursday or Friday this week <\/p>

18\/01\/2023 15:28 (iain)<\/b>Supplied and fitted new handles.<\/p>

18\/01\/2023 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55392","activity_ticket_id":"52688","ticket_reference":"HDT53769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\t Summary: There is a light out in the far end of the Service Yard ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1186","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1186","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/23","activity_end":"2023-01-04 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64771","activity_notes":" Summary: There is a light out in the far end of the Service Yard ","activity_timesheet":"1","ticket_notes_combined":"

04\/01\/2023 11:59 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 12:45 (roy)<\/b>This is for AlanCar headlamps which I thought was bulb replacement but after speaking to Alan he said it was emergency lighting.See photos <\/p>

19\/01\/2023 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55393","activity_ticket_id":"52687","ticket_reference":"HDT53768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in disabled toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/23","activity_end":"2023-01-04 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64772","activity_notes":"Description: Leak coming from the ceiling into the disabled toilets, potentially from the communal space above. please can an Plumber attend to investigate and fix the issue ","activity_timesheet":"1","ticket_notes_combined":"

04\/01\/2023 11:58 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 12:57 (roy)<\/b>Leaking toilet and leak from waste in walk in shower\/toilet. 2nd floorKeenan to remove toilet with Lee on Friday<\/p>

09\/01\/2023 21:17 (michaelk)<\/b>Attended site to remove the disabled toilet pan and to resolve the leak. Due to the pan being very large, the job required 2 x engineers and was removed countless times to try to resolve the leak. Unfortunately this wasn't achievable due to there being no access panels and the pan being 300mm from the wall making the connections impossible to see. I have forwarded a report to the office an advising an access panel be installed so that we can see all connections to the pan. 4hrs labour 2 x engineers. Total 370<\/p>

18\/01\/2023 12:00 (travis)<\/b>Opening up works for plumber to gain access to rear of toilet.Will need to return to reinstate once plumbing works are complete.<\/p>

20\/01\/2023 10:10 (jane)<\/b>We are returning today to continue with the investigation works now the access panel has been made <\/p>

20\/01\/2023 16:21 (jane)<\/b>Updated client : To update we have not been able to leave the disabled toilet on as unfortunately its still slightly leaking.The access panel has allowed us to record the pan connector and flush cone being watertight, when flushed.The only possibility is that the pan itself has a fault and requires changing. Please see attatched pictures of the pan removed and the leak highlighted, the pan shouldn't leak from these areas.We can produce a quotation for supplying and fitting a new pan, but this type of pan is high end and extremely costly.<\/p>

23\/01\/2023 09:19 (michaelk)<\/b>Returned to site to investigate the toilet, now we have access to the wall void. We have removed the toilet after recording the rear of the wall when flushing. I have forwarded pictures to the office as I believe the pan has an internal problem which requires replacing. A quote has been sent. 2hrs labour 2 x men, total 190<\/p>

23\/01\/2023 10:00 (travis)<\/b>Tiled access panel,made and fitted,Colour matching mastic left on site for plumber to seal once repairs to toilet are carried out.<\/p>

23\/01\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55394","activity_ticket_id":"52690","ticket_reference":"HDT53771","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"To fix our front door - the wind keeps blowing it open so would be good if we could have a stronger magnet or something that prevents the wind blowing the door open. ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/23","activity_end":"2023-01-04 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64773","activity_notes":"To fix our front door - the wind keeps blowing it open so would be good if we could have a stronger magnet or something that prevents the wind blowing the door open. ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2023 13:43 (System)<\/b>Ticket Created<\/p>

06\/01\/2023 12:32 (iain)<\/b>Eased and adjusted door, closer, hinges etc.Supplied and fitted insulation to door frame.<\/p>

06\/01\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55395","activity_ticket_id":"52692","ticket_reference":"HDT53773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Service, labour and parts of pressure washer ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/01\/23","activity_end":"2023-01-04 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64774","activity_notes":"Service, labour and parts of pressure washer ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2023 16:07 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55396","activity_ticket_id":"52693","ticket_reference":"HDT53774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas safety compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1948","cs_address_2":"61a Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"1948","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/23","activity_end":"2023-01-04 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64775","activity_notes":"To carry out gas safety compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2023 16:13 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 21:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/01\/2023 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55397","activity_ticket_id":"52691","ticket_reference":"HDT53772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair to Bubble Tea A Board ","ticket_address_1":"Newport Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Newport Place ","cs_id":"2072","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2072","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/23","activity_end":"2023-01-04 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64776","activity_notes":"Repair to Bubble Tea A Board Could I raise a job please for someone to fix the bubble tea A Board on Newport Place\/ Central Cross. It is likely to require some new hinges or the existing hinges re-positioning so the screws can be screwed back in.Please use myself a point of contact - Anthony Kilbey ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2023 15:19 (System)<\/b>Ticket Created<\/p>

06\/01\/2023 15:30 (travis)<\/b>Advertising board repairs,Replacement piano hinge.<\/p>

06\/01\/2023 15:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55398","activity_ticket_id":"52695","ticket_reference":"HDT53776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fitted new co alarm to kitchen. ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/23","activity_end":"2023-01-05 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64777","activity_notes":"Fitted new co alarm to kitchen. ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2023 10:57 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55399","activity_ticket_id":"52696","ticket_reference":"HDT53777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken glass cube just outside the main entrance of Cooper House - For today ","ticket_address_1":"82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"82-88 Shaftesbury Avenue ","cs_id":"1930","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1930","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/23","activity_end":"2023-01-05 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64778","activity_notes":"broken glass cube just outside the main entrance of Cooper House - For today Can you please arrange for the cube to be replaced. The water is leaking into the basement restaurant.If he can make a temporary repair\/cover up the hole for today.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2023 11:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2023 08:43 (iain)<\/b>Temporary repair to smasjed pavement glass blocks.<\/p>

06\/01\/2023 10:14 (jane)<\/b>(Ticket Closed)<\/p>

06\/01\/2023 12:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2023 07:49 (iain)<\/b>Pavement glass blocks.<\/p>

13\/01\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55400","activity_ticket_id":"52676","ticket_reference":"HDT53757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"2341","cs_address_2":"Goodwins House","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2341","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/01\/23","activity_end":"2023-01-05 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64779","activity_notes":"Tenant is home tomorrow afternoon (Friday) at 3pm to provide access Various: light dimmer not working properly (a technician is required!), kitchen blinds are breaking down the top part where they are attached to the wall has come undone. Also, the tenant has request to take a look at the boiler (there is no fault at the moment but wants an engineer to take a thorough look just in case)","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2023 10:07 (System)<\/b>Ticket Created<\/p>

04\/01\/2023 16:22 (jane)<\/b>Requested access for Friday afternoon <\/p>

05\/01\/2023 13:09 (jane)<\/b>Tenant is home at 3pm on Friday to provide access <\/p>

06\/01\/2023 16:17 (alan)<\/b>Look at lights not working Fault found to be that driver units are not compatible with the new LED lights that have been installedQuote replace driver units to followQuote given to MDR<\/p>

06\/01\/2023 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55401","activity_ticket_id":"52688","ticket_reference":"HDT53769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\t Summary: There is a light out in the far end of the Service Yard ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1186","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1186","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/23","activity_end":"2023-01-05 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64780","activity_notes":" Summary: There is a light out in the far end of the Service Yard ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2023 11:59 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 12:45 (roy)<\/b>This is for AlanCar headlamps which I thought was bulb replacement but after speaking to Alan he said it was emergency lighting.See photos <\/p>

19\/01\/2023 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55402","activity_ticket_id":"52687","ticket_reference":"HDT53768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in disabled toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/23","activity_end":"2023-01-05 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64781","activity_notes":"Description: Leak coming from the ceiling into the disabled toilets, potentially from the communal space above. please can an Plumber attend to investigate and fix the issue ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2023 11:58 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 12:57 (roy)<\/b>Leaking toilet and leak from waste in walk in shower\/toilet. 2nd floorKeenan to remove toilet with Lee on Friday<\/p>

09\/01\/2023 21:17 (michaelk)<\/b>Attended site to remove the disabled toilet pan and to resolve the leak. Due to the pan being very large, the job required 2 x engineers and was removed countless times to try to resolve the leak. Unfortunately this wasn't achievable due to there being no access panels and the pan being 300mm from the wall making the connections impossible to see. I have forwarded a report to the office an advising an access panel be installed so that we can see all connections to the pan. 4hrs labour 2 x engineers. Total 370<\/p>

18\/01\/2023 12:00 (travis)<\/b>Opening up works for plumber to gain access to rear of toilet.Will need to return to reinstate once plumbing works are complete.<\/p>

20\/01\/2023 10:10 (jane)<\/b>We are returning today to continue with the investigation works now the access panel has been made <\/p>

20\/01\/2023 16:21 (jane)<\/b>Updated client : To update we have not been able to leave the disabled toilet on as unfortunately its still slightly leaking.The access panel has allowed us to record the pan connector and flush cone being watertight, when flushed.The only possibility is that the pan itself has a fault and requires changing. Please see attatched pictures of the pan removed and the leak highlighted, the pan shouldn't leak from these areas.We can produce a quotation for supplying and fitting a new pan, but this type of pan is high end and extremely costly.<\/p>

23\/01\/2023 09:19 (michaelk)<\/b>Returned to site to investigate the toilet, now we have access to the wall void. We have removed the toilet after recording the rear of the wall when flushing. I have forwarded pictures to the office as I believe the pan has an internal problem which requires replacing. A quote has been sent. 2hrs labour 2 x men, total 190<\/p>

23\/01\/2023 10:00 (travis)<\/b>Tiled access panel,made and fitted,Colour matching mastic left on site for plumber to seal once repairs to toilet are carried out.<\/p>

23\/01\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55403","activity_ticket_id":"52662","ticket_reference":"HDT53743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Defective wardrobe door","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2328","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2328","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/23","activity_end":"2023-01-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64782","activity_notes":"Defective wardrobe door","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2022 15:37 (System)<\/b>Ticket Created<\/p>

28\/12\/2022 16:41 (roy)<\/b>Rehung doors and working at 80%.NTR next week for final adjustments.Someone attended recently<\/p>

04\/01\/2023 15:13 (jane)<\/b>Re-attending tomorrow - Tomorrow Anytime before 4pm would be great.Please call Roxana-07539601025<\/p>

05\/01\/2023 13:00 (roy)<\/b>Removed doors and then refixedWorking ok but these doors are misused There is a self closing mechanism at top so when opening they are forced which knocks out the self closer which results in doos not closing properly <\/p>

06\/01\/2023 08:40 (iain)<\/b>Wardrobe doors.<\/p>

06\/01\/2023 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55404","activity_ticket_id":"52694","ticket_reference":"HDT53775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"we have a problem with one of the socket in flat 4 he is not working also the guest complaint that the intercom is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/23","activity_end":"2023-01-12 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64783","activity_notes":"For Wednesday (tomorrow) between 12noon and 3pm to look at socket, serviced apartment operator will give access we have a problem with one of the socket in flat 4 ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2023 10:52 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 16:46 (jane)<\/b>Intercom engineer attending at 9am tomorrow <\/p>

06\/01\/2023 09:17 (jane)<\/b>Electrician attending at 4pm today, tenant will be home <\/p>

06\/01\/2023 13:07 (jane)<\/b>went to site this morning and found that the power supply unit is faulty. There has been a voltage drop and there is not enough power to open the front door for the intercom This problem is affecting all of the flats.Quote to be submitted for replacement <\/p>

06\/01\/2023 16:58 (jane)<\/b>Electrician unable to get access around 4pm, have reported back to client, will need to rearrange <\/p>

08\/01\/2023 17:22 (roy)<\/b>Attended site. 30 minutes late but no access<\/p>

11\/01\/2023 09:40 (jane)<\/b>Requested access for tomorrow morning <\/p>

11\/01\/2023 15:57 (jane)<\/b>For Wednesday (tomorrow) between 12noon and 3pm to look at socket, serviced apartment operator will give access <\/p>

12\/01\/2023 17:13 (roy)<\/b>Tested socket, power ok but socket not.Purchased new, removed\/ReplacedAll ok<\/p>

13\/01\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55405","activity_ticket_id":"52694","ticket_reference":"HDT53775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"we have a problem with one of the socket in flat 4 he is not working also the guest complaint that the intercom is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/01\/23","activity_end":"2023-01-05 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64784","activity_notes":"we have a problem with one of the socket in flat 4 he is not working also the guest complaint that the intercom is not working ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2023 10:52 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 16:46 (jane)<\/b>Intercom engineer attending at 9am tomorrow <\/p>

06\/01\/2023 09:17 (jane)<\/b>Electrician attending at 4pm today, tenant will be home <\/p>

06\/01\/2023 13:07 (jane)<\/b>went to site this morning and found that the power supply unit is faulty. There has been a voltage drop and there is not enough power to open the front door for the intercom This problem is affecting all of the flats.Quote to be submitted for replacement <\/p>

06\/01\/2023 16:58 (jane)<\/b>Electrician unable to get access around 4pm, have reported back to client, will need to rearrange <\/p>

08\/01\/2023 17:22 (roy)<\/b>Attended site. 30 minutes late but no access<\/p>

11\/01\/2023 09:40 (jane)<\/b>Requested access for tomorrow morning <\/p>

11\/01\/2023 15:57 (jane)<\/b>For Wednesday (tomorrow) between 12noon and 3pm to look at socket, serviced apartment operator will give access <\/p>

12\/01\/2023 17:13 (roy)<\/b>Tested socket, power ok but socket not.Purchased new, removed\/ReplacedAll ok<\/p>

13\/01\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55406","activity_ticket_id":"52697","ticket_reference":"HDT53778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cooker Issue - ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 11a Gerrard Street ","cs_id":"1735","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1735","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/01\/23","activity_end":"2023-01-06 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64785","activity_notes":"Cooker Issue - Please ring Lilian before you access this Flat (its the cooker light)","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2023 11:25 (System)<\/b>Ticket Created<\/p>

06\/01\/2023 15:08 (roy)<\/b>Replaced Halogen bulbs in Extractor Cooker Hood<\/p>

06\/01\/2023 15:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55407","activity_ticket_id":"52699","ticket_reference":"HDT53780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15370 - Redecoration, jet wash outside patio area and refix handrail ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/01\/23","activity_end":"2023-01-06 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64786","activity_notes":"Redecoration of apartment To be completed on Monday and Tuesday 9th and 10th January, cleaning is being carried out on Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2023 12:25 (jane)<\/b>To be completed on Monday and Tuesday 9th and 10th January, cleaning is being carried out on Wednesday<\/p>

09\/01\/2023 15:22 (travis)<\/b>Pressure washing decking,walls ect,Refitted handrail.<\/p>

11\/01\/2023 19:51 (dean)<\/b>Done <\/p>

12\/01\/2023 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55408","activity_ticket_id":"52699","ticket_reference":"HDT53780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15370 - Redecoration, jet wash outside patio area and refix handrail ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/23","activity_end":"2023-01-09 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64787","activity_notes":"Jet wash outside patio area and refix handrail internallyFor Monday and Tuesday 9th and 10th January (must be completed in the two days) - Cleaning being carried out on Wednesday Deany will be painting ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2023 12:25 (jane)<\/b>To be completed on Monday and Tuesday 9th and 10th January, cleaning is being carried out on Wednesday<\/p>

09\/01\/2023 15:22 (travis)<\/b>Pressure washing decking,walls ect,Refitted handrail.<\/p>

11\/01\/2023 19:51 (dean)<\/b>Done <\/p>

12\/01\/2023 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55409","activity_ticket_id":"52696","ticket_reference":"HDT53777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken glass cube just outside the main entrance of Cooper House - For today ","ticket_address_1":"82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"82-88 Shaftesbury Avenue ","cs_id":"1930","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1930","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/01\/23","activity_end":"2023-01-06 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64788","activity_notes":"broken glass cube just outside the main entrance of Cooper House - For today Can you please arrange for the cube to be replaced. The water is leaking into the basement restaurant.If he can make a temporary repair\/cover up the hole for today.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2023 11:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2023 08:43 (iain)<\/b>Temporary repair to smasjed pavement glass blocks.<\/p>

06\/01\/2023 10:14 (jane)<\/b>(Ticket Closed)<\/p>

06\/01\/2023 12:33 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/01\/2023 07:49 (iain)<\/b>Pavement glass blocks.<\/p>

13\/01\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55410","activity_ticket_id":"52640","ticket_reference":"HDT53721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15364 - boxing in and access panels ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/01\/23","activity_end":"2023-01-24 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64789","activity_notes":"Tenant will provide access on Tuesday morning 24th January from 8am for painting the new boxing etc boxing in and access panels ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 10:51 (sandra)<\/b>booked for 6th january at 10 am collect keys and knock first <\/p>

06\/01\/2023 15:28 (travis)<\/b>Boxing in works.Decoration required.<\/p>

17\/01\/2023 10:37 (jane)<\/b>Requested access for Friday morning for the redecs of the boxing in etc <\/p>

20\/01\/2023 09:07 (jane)<\/b>Decorator attending on 24th January - tenant will give access from 8am <\/p>

24\/01\/2023 18:05 (dean)<\/b>Done 110.00<\/p>

25\/01\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55411","activity_ticket_id":"52581","ticket_reference":"HDT53662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15195 - To supply and install new boiler ","ticket_address_1":"Flat 7, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2195","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/23","activity_end":"2023-01-16 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64790","activity_notes":"Opening up works for boiler replacement for Monday 16th January 2023 and reinstatement works on Thursday 19th January 2023 - All confirmed with Sue, you have keys for access ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2023 13:34 (jane)<\/b>Arranged a pre-site meeting for Friday morning to discuss opening up work etc with the client <\/p>

06\/01\/2023 15:19 (jane)<\/b>Requested access for Monday 16th January through to 19th January (4 days), including access into Flat 9.<\/p>

06\/01\/2023 16:22 (jane)<\/b>Confirmed access for Monday 16th January through to 19th January (4 days), including access into Flat 9, keys for access <\/p>

16\/01\/2023 14:56 (travis)<\/b>Opening up works for Gas Engineer.<\/p>

19\/01\/2023 13:18 (travis)<\/b>Making good\/boxing in gas flue.<\/p>

22\/01\/2023 13:41 (dean)<\/b>Done 110.00<\/p>

22\/01\/2023 18:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55412","activity_ticket_id":"52403","ticket_reference":"HDT53484","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15268 - Third Floor Office - Redecoration and new flooring - Order Number KF 10081062","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/23","activity_end":"2023-01-06 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64791","activity_notes":"Third Floor Office - Redecoration and new flooring ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 14:59 (michael)<\/b>94 packs of flooring required - 6KInstallation -2K<\/p>

10\/01\/2023 15:32 (travis)<\/b>Uplifting engineered flooring.<\/p>

10\/01\/2023 15:55 (iain)<\/b>Flooring.<\/p>

12\/01\/2023 07:20 (travis)<\/b>Flooring works <\/p>

12\/01\/2023 07:26 (iain)<\/b>Flooring.<\/p>

13\/01\/2023 14:34 (travis)<\/b>Levelling sub floor in various areas.<\/p>

23\/01\/2023 09:47 (alan)<\/b>Flooring <\/p>

25\/01\/2023 09:47 (alan)<\/b>Drop of flooring <\/p>

26\/01\/2023 09:26 (travis)<\/b>Timber (skirting), collected from tp's and delivered to office on site.<\/p>

27\/01\/2023 10:16 (alan)<\/b>Flooring <\/p>

27\/01\/2023 18:27 (dean)<\/b>Done 3175.00<\/p>

30\/01\/2023 16:01 (travis)<\/b>Skirting works.<\/p>

02\/02\/2023 07:23 (alan)<\/b>Remove rubbish from site <\/p>

02\/02\/2023 15:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55413","activity_ticket_id":"52700","ticket_reference":"HDT53781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,","cs_id":"2350","cs_address_2":"17A Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2350","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/23","activity_end":"2023-01-08 20:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64792","activity_notes":"No hot water: Water is barely hot inside of flat 4 17a Catherine street - booster only gives water for about 5 minutes but 3 people living in the flat ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2023 19:59 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 09:09 (jane)<\/b>(Ticket Closed)<\/p>

09\/01\/2023 09:54 (roy)<\/b>Attended site but all ok. Checked system and no faults found but this building has history of faulty circuit boards. Tenant to monitor the situation <\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55413","activity_ticket_id":"52700","ticket_reference":"HDT53781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,","cs_id":"2350","cs_address_2":"17A Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2350","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/23","activity_end":"2023-01-08 20:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64793","activity_notes":"No hot water: Water is barely hot inside of flat 4 17a Catherine street - booster only gives water for about 5 minutes but 3 people living in the flat ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2023 19:59 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 09:09 (jane)<\/b>(Ticket Closed)<\/p>

09\/01\/2023 09:54 (roy)<\/b>Attended site but all ok. Checked system and no faults found but this building has history of faulty circuit boards. Tenant to monitor the situation <\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55415","activity_ticket_id":"52701","ticket_reference":"HDT53782","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15372 - To carry out full servicing of the pump along with any replacement parts needed to bike maintenance repair kit stand","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"2306","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2306","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/01\/23","activity_end":"2023-01-09 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64794","activity_notes":"To carry out full servicing of the pump along with any replacement parts needed to bike maintenance repair kit stand","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2023 09:22 (jane)<\/b>Bike company attending this afternoon to service pump <\/p>

24\/01\/2023 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55416","activity_ticket_id":"52702","ticket_reference":"HDT53783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - New tenant moves in on Friday ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/23","activity_end":"2023-01-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64795","activity_notes":"List of works - Tenant is giving access on Friday 27th January 2023For Frosted film and new Blind ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 09:56 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 15:51 (iain)<\/b>Window film on order.<\/p>

10\/01\/2023 15:51 (iain)<\/b>List of works.<\/p>

10\/01\/2023 16:14 (jane)<\/b>Blind on order <\/p>

11\/01\/2023 19:50 (dean)<\/b>Done <\/p>

12\/01\/2023 17:52 (michaelk)<\/b>Attended site to replace pop up bath waste. 1hr labour plus part, total 57 ex vat<\/p>

19\/01\/2023 13:04 (jane)<\/b>Requested access for Monday 23rd January <\/p>

20\/01\/2023 10:15 (jane)<\/b>Tenant is giving access on Friday 27th January 2023<\/p>

27\/01\/2023 14:29 (iain)<\/b>Blind and window film.<\/p>

27\/01\/2023 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55417","activity_ticket_id":"52702","ticket_reference":"HDT53783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - New tenant moves in on Friday ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/01\/23","activity_end":"2023-01-09 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64796","activity_notes":"List of works - New tenant moves in on Friday A coat of paint","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 09:56 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 15:51 (iain)<\/b>Window film on order.<\/p>

10\/01\/2023 15:51 (iain)<\/b>List of works.<\/p>

10\/01\/2023 16:14 (jane)<\/b>Blind on order <\/p>

11\/01\/2023 19:50 (dean)<\/b>Done <\/p>

12\/01\/2023 17:52 (michaelk)<\/b>Attended site to replace pop up bath waste. 1hr labour plus part, total 57 ex vat<\/p>

19\/01\/2023 13:04 (jane)<\/b>Requested access for Monday 23rd January <\/p>

20\/01\/2023 10:15 (jane)<\/b>Tenant is giving access on Friday 27th January 2023<\/p>

27\/01\/2023 14:29 (iain)<\/b>Blind and window film.<\/p>

27\/01\/2023 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55418","activity_ticket_id":"52703","ticket_reference":"HDT53784","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/SW\/15359 - Emergency light remedial works ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/23","activity_end":"2023-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64797","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 07:18 (alan)<\/b>Quoted works <\/p>

25\/01\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55419","activity_ticket_id":"52704","ticket_reference":"HDT53785","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/SW\/15358 - Replacement emergency light test ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/23","activity_end":"2023-01-09 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64798","activity_notes":"Replacement emergency light test ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 07:17 (alan)<\/b>Quoted works <\/p>

25\/01\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55420","activity_ticket_id":"52684","ticket_reference":"HDT53765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration to flat:","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/23","activity_end":"2023-01-09 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64799","activity_notes":"Bath waste broken .Tenant vacates - 7th JanProfessional Clean - scheduled 20th JanNew tenant due - 23rd Jan","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 16:44 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 16:38 (jane)<\/b>Frost film on order <\/p>

10\/01\/2023 15:50 (iain)<\/b>Window film on order.<\/p>

10\/01\/2023 15:50 (iain)<\/b>List of works.<\/p>

17\/01\/2023 07:50 (iain)<\/b>Window film.<\/p>

17\/01\/2023 10:29 (jane)<\/b>Decoration works completed <\/p>

25\/01\/2023 21:36 (michaelk)<\/b>Attended site to replace the bath plug, however the waste fitting is faulty and requires changing. I will provide a quote to replace the bathbwaste complete. 1hr labour.<\/p>

26\/01\/2023 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55421","activity_ticket_id":"52684","ticket_reference":"HDT53765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration to flat:","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/23","activity_end":"2023-01-09 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64800","activity_notes":"Iain can you use this job number instead, thanks Redecoration to flat: Please book this in for the 9th Jan and collect keys at the security office. A coat of paint should be sufficient. There may be minor repairs which I will inform you of after the check-out inspection.Tenant vacates - 7th JanProfessional Clean - scheduled 20th JanNew tenant due - 23rd Jan","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2023 16:44 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 16:38 (jane)<\/b>Frost film on order <\/p>

10\/01\/2023 15:50 (iain)<\/b>Window film on order.<\/p>

10\/01\/2023 15:50 (iain)<\/b>List of works.<\/p>

17\/01\/2023 07:50 (iain)<\/b>Window film.<\/p>

17\/01\/2023 10:29 (jane)<\/b>Decoration works completed <\/p>

25\/01\/2023 21:36 (michaelk)<\/b>Attended site to replace the bath plug, however the waste fitting is faulty and requires changing. I will provide a quote to replace the bathbwaste complete. 1hr labour.<\/p>

26\/01\/2023 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55422","activity_ticket_id":"52702","ticket_reference":"HDT53783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - New tenant moves in on Friday ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/23","activity_end":"2023-01-09 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64801","activity_notes":"List of works - New tenant moves in on Friday Bath waste needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 09:56 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 15:51 (iain)<\/b>Window film on order.<\/p>

10\/01\/2023 15:51 (iain)<\/b>List of works.<\/p>

10\/01\/2023 16:14 (jane)<\/b>Blind on order <\/p>

11\/01\/2023 19:50 (dean)<\/b>Done <\/p>

12\/01\/2023 17:52 (michaelk)<\/b>Attended site to replace pop up bath waste. 1hr labour plus part, total 57 ex vat<\/p>

19\/01\/2023 13:04 (jane)<\/b>Requested access for Monday 23rd January <\/p>

20\/01\/2023 10:15 (jane)<\/b>Tenant is giving access on Friday 27th January 2023<\/p>

27\/01\/2023 14:29 (iain)<\/b>Blind and window film.<\/p>

27\/01\/2023 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55423","activity_ticket_id":"52705","ticket_reference":"HDT53786","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To check water supply in cleaners cupboard on ground floor ","ticket_address_1":"90 Wigmore Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 3RD","cs_address_1":"90 Wigmore Street ","cs_id":"777","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 3RD","ticket_client_site":"777","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/23","activity_end":"2023-01-09 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64802","activity_notes":"To check water supply in cleaners cupboard on ground floor ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 11:05 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 10:10 (sandra)<\/b>emailed Jack to book in for today <\/p>

30\/01\/2023 10:35 (sandra)<\/b>Yes, pleased do attend.Access via keys from our offices now at 116 Seymour Place W1. Via Angela (ccd) <\/p>

31\/01\/2023 07:48 (michaelk)<\/b>Attended site to investigate water issue to the ground floor cleaners cupboard. Traced pipework through to the basement which is fed via five guys restaurant. Access to the restaurant will need to be made via the managing agent. 2hrs labour 95<\/p>

31\/01\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55424","activity_ticket_id":"52706","ticket_reference":"HDT53787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15374 - Supply and fit new roller blinds","ticket_address_1":"Flat 4.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/23","activity_end":"2023-02-06 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64803","activity_notes":"Supply and it new roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 13:29 (jane)<\/b>Blinds on order - 3 week lead-time <\/p>

19\/01\/2023 15:35 (jane)<\/b>(Ticket Closed)<\/p>

20\/01\/2023 11:08 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55425","activity_ticket_id":"52707","ticket_reference":"HDT53788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"are you able to arrange for an engineer to attend today at 2.30pm? The tenant is around for access. The water pressure is quite low in the shower","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/23","activity_end":"2023-01-09 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64804","activity_notes":"are you able to arrange for an engineer to attend today at 2.30pm? The tenant is around for access. The water pressure is quite low in the shower","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 11:57 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 21:09 (michaelk)<\/b>Attended site to reported low pressure at shower. The pressure is consistent accross all the outlets in the flat and is known to be low in the area. I will liase with lilian as the only option is to pump the flat. 2hrs labour 95<\/p>

10\/01\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55426","activity_ticket_id":"52708","ticket_reference":"HDT53789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repaint the bathroom\u00e2\u20ac\u2122s walls following leak and spotlight in the living room has blown ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/01\/23","activity_end":"2023-01-09 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64805","activity_notes":"To repaint the bathrooms walls following leak a","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2023 11:59 (System)<\/b>Ticket Created<\/p>

11\/01\/2023 16:24 (jane)<\/b>Ok to attend on 25 Jan to redecorate. Your team need to collect management keys. <\/p>

13\/01\/2023 09:31 (jane)<\/b>Electrician attending today via keys <\/p>

13\/01\/2023 17:29 (roy)<\/b>Not a bulb but light fitting with driver unit.Light that in situ unable to purchase anymore.When new fitted it will be completely different from the others in the room.Drove to WF but closed. Time 5.15<\/p>

16\/01\/2023 15:43 (roy)<\/b>Replaced light fitting.Not same as old due to it being discontinued <\/p>

25\/01\/2023 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55427","activity_ticket_id":"52708","ticket_reference":"HDT53789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repaint the bathroom\u00e2\u20ac\u2122s walls following leak and spotlight in the living room has blown ","ticket_address_1":"Flat 2, 19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/23","activity_end":"2023-01-09 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64806","activity_notes":"Spotlight in the living room has blown ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 11:59 (System)<\/b>Ticket Created<\/p>

11\/01\/2023 16:24 (jane)<\/b>Ok to attend on 25 Jan to redecorate. Your team need to collect management keys. <\/p>

13\/01\/2023 09:31 (jane)<\/b>Electrician attending today via keys <\/p>

13\/01\/2023 17:29 (roy)<\/b>Not a bulb but light fitting with driver unit.Light that in situ unable to purchase anymore.When new fitted it will be completely different from the others in the room.Drove to WF but closed. Time 5.15<\/p>

16\/01\/2023 15:43 (roy)<\/b>Replaced light fitting.Not same as old due to it being discontinued <\/p>

25\/01\/2023 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55428","activity_ticket_id":"52709","ticket_reference":"HDT53790","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Basement shower not working - seems electrical fault","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/23","activity_end":"2023-01-09 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64807","activity_notes":"Basement shower not working - seems electrical fault","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 13:05 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 13:27 (alan)<\/b>Test shower circuit Reset shower and leave working <\/p>

09\/01\/2023 13:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55429","activity_ticket_id":"52710","ticket_reference":"HDT53791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating - The digital thermostat next to the bathroom is showing Error 2 message.","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/23","activity_end":"2023-01-09 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64808","activity_notes":"Heating - The digital thermostat next to the bathroom is showing Error 2 message.","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 13:26 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 17:53 (michaelk)<\/b>Attended site to investigate underfloor controller fault. A new controller is required. A quote is to be forwarded. 1hr labour 50 <\/p>

13\/01\/2023 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55430","activity_ticket_id":"52711","ticket_reference":"HDT53792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check if the extract fan is working efficiently. And to remove the flaky ceiling - FOR WEDNESDAY - 11\/01\/22, Wednesday between 11 am and 3 pm","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/23","activity_end":"2023-01-11 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64809","activity_notes":"to check to check if the extract fan is working efficiently.And to remove the flaky ceiling. - 11\/01\/22, Wednesday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 13:35 (System)<\/b>Ticket Created<\/p>

11\/01\/2023 19:49 (roy)<\/b>Scrape back flaking paint but needs painting Apparently booked in next week but must arrive at 11<\/p>

31\/01\/2023 09:59 (sandra)<\/b>We can provide access as follows:31\/01\/23 between 11 am and 3 pm02\/02\/23 between 11 am and 3 pm06\/02\/23 between 11 am and 3 pm07\/02\/23 between 11 am and 3 pm WAITING FOR CONFIRMATION <\/p>

31\/01\/2023 11:09 (sandra)<\/b>2\/2 at 11 am<\/p>

06\/02\/2023 19:55 (dean)<\/b>Done 110.00<\/p>

07\/02\/2023 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55431","activity_ticket_id":"52712","ticket_reference":"HDT53793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit new PCB for heating ","ticket_address_1":"Flat 2, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/23","activity_end":"2023-01-09 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64810","activity_notes":"To fit new PCB for heating ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 13:48 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 08:13 (michaelk)<\/b>Attended site to replace faulty control pcb to electric boiler. Completed installation and tested all components for correct operation. Left boiler running fully operational. 3hrs labour plus part, total 282.12 ex vat.<\/p>

12\/01\/2023 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55432","activity_ticket_id":"52713","ticket_reference":"HDT53794","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15267 - Common Parts Ground Floor - 4th Floor -Purchase Order - KF10080923","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/23","activity_end":"2023-02-27 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64811","activity_notes":"Common Parts Ground Floor - 4th Floor ","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2023 16:38 (michael)<\/b>(Placed On Hold) <\/p>

28\/04\/2023 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55433","activity_ticket_id":"52713","ticket_reference":"HDT53794","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15267 - Common Parts Ground Floor - 4th Floor -Purchase Order - KF10080923","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/02\/23","activity_end":"2023-03-04 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64812","activity_notes":"Common Parts Ground Floor - 4th Floor ","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2023 16:38 (michael)<\/b>(Placed On Hold) <\/p>

28\/04\/2023 09:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55434","activity_ticket_id":"52714","ticket_reference":"HDT53795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Living Room - Tenant can give access at 8am on Tuesday and then can fix it anytime Friday","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/23","activity_end":"2023-01-10 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64813","activity_notes":"Leak into Living Room - Tenant can give access at 8am on Tuesday and then can fix it anytime Friday","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 14:28 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 15:48 (iain)<\/b>Leak.<\/p>

11\/01\/2023 09:31 (jane)<\/b>Re-attending on Friday morning to carry out patch repairs <\/p>

13\/01\/2023 15:35 (iain)<\/b>Roof repairs.<\/p>

13\/01\/2023 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55435","activity_ticket_id":"52698","ticket_reference":"HDT53779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53751 Follow-Up -To replace waste section on sink plus bathroom drainage needs inspecting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/23","activity_end":"2023-01-09 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64814","activity_notes":"HDT53751 Follow-Up - To replace waste section on sink ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2023 09:50 (jane)<\/b>Requested access for tomorrow <\/p>

11\/01\/2023 12:58 (jane)<\/b>Access be arranged for Thursday 12th - keys <\/p>

12\/01\/2023 17:16 (roy)<\/b>Removed trap and overflow pipe.Completely clogged up. Cleaned thoroughly and tested overflow and drainage.All ok<\/p>

13\/01\/2023 11:41 (jane)<\/b>Sink to kitchen repaired Requested access for Monday 16th January to return to bathroom drainage issue <\/p>

19\/01\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55436","activity_ticket_id":"52715","ticket_reference":"HDT53796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - The tenant can provide access on Friday between 12:00 and 15:00","ticket_address_1":"Flat 2, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2352","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/23","activity_end":"2023-01-13 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64815","activity_notes":"Electrical issues - The tenant can provide access on Friday between 12:00 and 15:00-A couple the lights have been fusing off very frequently, and an electrician has replaced the junction box a few times, but the issue still persists - we have 2-3 lights that have gone off again and its not an issue with the bulb we can fix. ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 15:18 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 15:00 (alan)<\/b>Look at various faults on lights and all the new LED fittings <\/p>

23\/01\/2023 14:10 (jane)<\/b>Requested for Friday 27th between 2\/2:30pm <\/p>

29\/01\/2023 20:06 (alan)<\/b>List of works <\/p>

03\/02\/2023 16:21 (alan)<\/b>1. Replace 6 faulty fitting under kitchen cupboards for new LED fittings 2. Replace 4 faulty down lighters in main room for new LED fittings 3. Replace faulty dimmer switch in main room<\/p>

03\/02\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55437","activity_ticket_id":"52716","ticket_reference":"HDT53797","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Description: leak coming from the sky light on in the building following heavy rain - need this resolving asap before another rain pour ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/01\/23","activity_end":"2023-01-09 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64816","activity_notes":"Description: leak coming from the sky light on in the building following heavy rain - need this resolving asap before another rain pour ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 15:30 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 10:52 (iain)<\/b>Skylight works.<\/p>

13\/01\/2023 10:52 (travis)<\/b>Sealed internally the skylight to tear of property.<\/p>

13\/01\/2023 11:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55438","activity_ticket_id":"52717","ticket_reference":"HDT53798","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To order 3 x Bottles of Blue degreaser for Mercers walk Basement Sump pit","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/23","activity_end":"2023-01-09 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64817","activity_notes":"To order 3 x Bottles of Blue degreaser for Mercers walk Basement Sump pit","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 15:48 (System)<\/b>Ticket Created<\/p>

09\/01\/2023 16:35 (jane)<\/b>Liquid on order - 3 days lead-time <\/p>

17\/01\/2023 16:12 (alan)<\/b>Drop of degreaser <\/p>

17\/01\/2023 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55439","activity_ticket_id":"52718","ticket_reference":"HDT53799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door - to adjust the door closer so that it shuts properly ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/23","activity_end":"2023-01-10 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64818","activity_notes":"Main door - to adjust the door closer so that it shuts properly ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 08:49 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 15:52 (iain)<\/b>Ease and adjust door, closer, etc.<\/p>

10\/01\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55440","activity_ticket_id":"52719","ticket_reference":"HDT53800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15371 - Replacement power supply to intercom ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Newman Street ","cs_id":"1275","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1275","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/01\/23","activity_end":"2023-01-10 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64819","activity_notes":"Replacement power supply to intercom ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2023 15:57 (jane)<\/b>For Wednesday (tomorrow) between 12noon and 3pm to look at socket, serviced apartment operator will give access <\/p>

13\/01\/2023 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55441","activity_ticket_id":"52720","ticket_reference":"HDT53801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fit flow regulator as a test ","ticket_address_1":"Flat 3","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/23","activity_end":"2023-01-10 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64820","activity_notes":"Fit flow regulator as a test ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 09:12 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 08:18 (michaelk)<\/b>Attended site to fit flow regulator to electric boiler to reduce the flow rate to the designed 8 l\/min. 1hr labour plus parts, total 88ex vat<\/p>

12\/01\/2023 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55442","activity_ticket_id":"52721","ticket_reference":"HDT53802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, out of hours no hot water ","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Chandos Place ","cs_id":"1388","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1388","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/23","activity_end":"2023-01-10 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64821","activity_notes":"Emergency call-out, out of hours no hot water ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2023 09:22 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55443","activity_ticket_id":"52722","ticket_reference":"HDT53803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works to be completed today - Flat being cleaned on Wednesday ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/23","activity_end":"2023-01-10 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64822","activity_notes":"List of works to be completed today - Flat being cleaned on Wednesday -Check all spotlights in the flat and replace the ones not working-Check all blinds in the flat-Living room cupboard door magnet fell off. Please reattach it-One of the lights pushbuttons at the bathroom entrance is broken-Bathroom sinks taps to be tightened-The bathroom radiator valve is leaking-Clean washing machine pump filter-Check heating system is in good working order-Dirt and stones have been found in the bedroom fireplace. Please check the chimney is sealed correctly","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 09:32 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 15:54 (iain)<\/b>2 blinds unrepairable. Details passed to office.<\/p>

10\/01\/2023 15:54 (iain)<\/b>List of works.<\/p>

11\/01\/2023 10:08 (roy)<\/b>Bulbs changed (many)Need 2 x transformersNeed 2 x light fittings Need more bulbsKey meter now on emergency mode<\/p>

12\/01\/2023 18:50 (roy)<\/b>Purchased 2 new light fittings but external light not coming in until early next week<\/p>

13\/01\/2023 13:13 (jane)<\/b>Lights and lamps on order, hopefully returning on Tuesday 17th to fit, have updated client <\/p>

17\/01\/2023 16:36 (jane)<\/b>Requested access to fit the new parts tomorrow <\/p>

18\/01\/2023 17:46 (roy)<\/b>Replaced external light.Replaced two ceiling lightsReplaced transformer <\/p>

19\/01\/2023 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55444","activity_ticket_id":"52722","ticket_reference":"HDT53803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works to be completed today - Flat being cleaned on Wednesday ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/23","activity_end":"2023-01-10 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64823","activity_notes":"List of works to be completed today - Flat being cleaned on Wednesday -Check all spotlights in the flat and replace the ones not working-","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 09:32 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 15:54 (iain)<\/b>2 blinds unrepairable. Details passed to office.<\/p>

10\/01\/2023 15:54 (iain)<\/b>List of works.<\/p>

11\/01\/2023 10:08 (roy)<\/b>Bulbs changed (many)Need 2 x transformersNeed 2 x light fittings Need more bulbsKey meter now on emergency mode<\/p>

12\/01\/2023 18:50 (roy)<\/b>Purchased 2 new light fittings but external light not coming in until early next week<\/p>

13\/01\/2023 13:13 (jane)<\/b>Lights and lamps on order, hopefully returning on Tuesday 17th to fit, have updated client <\/p>

17\/01\/2023 16:36 (jane)<\/b>Requested access to fit the new parts tomorrow <\/p>

18\/01\/2023 17:46 (roy)<\/b>Replaced external light.Replaced two ceiling lightsReplaced transformer <\/p>

19\/01\/2023 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55445","activity_ticket_id":"52723","ticket_reference":"HDT53804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Master bedroom toilet not flushing - Knock first and if no answer use management keys ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/23","activity_end":"2023-01-10 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64824","activity_notes":"Master bedroom toilet not flushing - Knock first and if no answer use management keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 09:37 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 16:22 (roy)<\/b>Checked both toilets and both flushing ok. <\/p>

10\/01\/2023 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55446","activity_ticket_id":"52724","ticket_reference":"HDT53805","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace blown lamps in building ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/23","activity_end":"2023-01-10 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64825","activity_notes":"To replace blown lamps in building ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 09:47 (System)<\/b>Ticket Created<\/p>

23\/01\/2023 09:45 (alan)<\/b>Replace blown lamps around office as per Ryan list<\/p>

23\/01\/2023 09:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55447","activity_ticket_id":"52725","ticket_reference":"HDT53806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven issue\/shower seals - FOR THURSDAY 1TH JANUARY - ACCESS VIA KEYS ","ticket_address_1":"3rd Floor Flat, 24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 24a Newport Court ","cs_id":"2353","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2353","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/23","activity_end":"2023-01-10 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64826","activity_notes":"Oven issue\/shower seals - FOR THURSDAY 1TH JANUARY - ACCESS VIA KEYS Can Alan please check on the oven. There's no power therefore, it could be an electrical issue.Keenan to replace loose shower seal and check if there are any other issues around the shower.Please pick up keys for access.","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 11:30 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 14:43 (jane)<\/b>Needs new shower enclosure <\/p>

12\/01\/2023 14:51 (alan)<\/b>Investigate on power to oven found loose connection in spur for oven Repair test and leave working <\/p>

12\/01\/2023 14:51 (alan)<\/b>Investigate on power to oven found loose connection in spur for oven Repair test and leave working <\/p>

12\/01\/2023 14:59 (jane)<\/b>(Ticket Closed)<\/p>

16\/01\/2023 19:57 (michaelk)<\/b>Attended site to investigate the shower enclosure. A replacement enclosure is required, sent report to lilian.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55448","activity_ticket_id":"52725","ticket_reference":"HDT53806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven issue\/shower seals - FOR THURSDAY 1TH JANUARY - ACCESS VIA KEYS ","ticket_address_1":"3rd Floor Flat, 24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 24a Newport Court ","cs_id":"2353","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2353","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/23","activity_end":"2023-01-10 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64827","activity_notes":"Oven issue\/shower seals - FOR THURSDAY 1TH JANUARY - ACCESS VIA KEYS Can Alan please check on the oven. There's no power therefore, it could be an electrical issue.Keenan to replace loose shower seal and check if there are any other issues around the shower.Please pick up keys for access.","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 11:30 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 14:43 (jane)<\/b>Needs new shower enclosure <\/p>

12\/01\/2023 14:51 (alan)<\/b>Investigate on power to oven found loose connection in spur for oven Repair test and leave working <\/p>

12\/01\/2023 14:51 (alan)<\/b>Investigate on power to oven found loose connection in spur for oven Repair test and leave working <\/p>

12\/01\/2023 14:59 (jane)<\/b>(Ticket Closed)<\/p>

16\/01\/2023 19:57 (michaelk)<\/b>Attended site to investigate the shower enclosure. A replacement enclosure is required, sent report to lilian.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55449","activity_ticket_id":"52726","ticket_reference":"HDT53807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Provide evidence that the roof has been insulated (100mm)","ticket_address_1":"3rd and 4th Floors ","ticket_address_2":"39 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd and 4th Floors ","cs_id":"2354","cs_address_2":"39 Wardour Street ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2354","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/23","activity_end":"2023-01-10 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64828","activity_notes":"Provide evidence that the roof has been insulated (100mm)","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 11:54 (System)<\/b>Ticket Created<\/p>

10\/01\/2023 12:05 (alan)<\/b>Cut inspection hole in ceiling to check for insulation in ceiling voidThere is 200mm of insulation in ceiling Photo emailed to help desk <\/p>

10\/01\/2023 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55450","activity_ticket_id":"52727","ticket_reference":"HDT53808","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Plumber to make repairs to all 3 toilet mixer taps","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/23","activity_end":"2023-01-10 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64829","activity_notes":"Plumber to make repairs to all 3 toilet mixer taps","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 13:03 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 15:12 (jane)<\/b>Attending on Thursday 19th January 2023<\/p>

23\/01\/2023 09:14 (michaelk)<\/b>Attended site to investigate basin tap faults and to look at the hot water issue. Taps require replacement cartridges due internal seals leaking. The hot water multipoint had a blown fuse which was replaced. 2hrs labour 95<\/p>

23\/01\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55451","activity_ticket_id":"52728","ticket_reference":"HDT53809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken lock to door - FOR WEDNESDAY AFTERNOON ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/23","activity_end":"2023-01-10 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64830","activity_notes":"Broken lock to door - FOR WEDNESDAY AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2023 15:20 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 07:25 (iain)<\/b>Supplied and fitted new roller nightlatch backbox and keep.<\/p>

12\/01\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55452","activity_ticket_id":"52403","ticket_reference":"HDT53484","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15268 - Third Floor Office - Redecoration and new flooring - Order Number KF 10081062","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/23","activity_end":"2023-01-10 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64831","activity_notes":"Third Floor Office - Redecoration and new flooring ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 14:59 (michael)<\/b>94 packs of flooring required - 6KInstallation -2K<\/p>

10\/01\/2023 15:32 (travis)<\/b>Uplifting engineered flooring.<\/p>

10\/01\/2023 15:55 (iain)<\/b>Flooring.<\/p>

12\/01\/2023 07:20 (travis)<\/b>Flooring works <\/p>

12\/01\/2023 07:26 (iain)<\/b>Flooring.<\/p>

13\/01\/2023 14:34 (travis)<\/b>Levelling sub floor in various areas.<\/p>

23\/01\/2023 09:47 (alan)<\/b>Flooring <\/p>

25\/01\/2023 09:47 (alan)<\/b>Drop of flooring <\/p>

26\/01\/2023 09:26 (travis)<\/b>Timber (skirting), collected from tp's and delivered to office on site.<\/p>

27\/01\/2023 10:16 (alan)<\/b>Flooring <\/p>

27\/01\/2023 18:27 (dean)<\/b>Done 3175.00<\/p>

30\/01\/2023 16:01 (travis)<\/b>Skirting works.<\/p>

02\/02\/2023 07:23 (alan)<\/b>Remove rubbish from site <\/p>

02\/02\/2023 15:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55453","activity_ticket_id":"52729","ticket_reference":"HDT53810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15380 - Replacement wooden blinds ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/23","activity_end":"2023-02-01 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64832","activity_notes":"Replacement wooden blinds ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2023 09:15 (jane)<\/b>Blinds on order - 2-3 week lead-time <\/p>

25\/01\/2023 16:22 (jane)<\/b>Requested access to the new blinds tomorrow <\/p>

26\/01\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2023 16:17 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55454","activity_ticket_id":"52730","ticket_reference":"HDT53811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15379 - Replacement blinds x 3No ","ticket_address_1":"Flat 4,","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,","cs_id":"2340","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2340","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/23","activity_end":"2023-02-28 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64833","activity_notes":"Replacement blinds x 3No ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2023 09:40 (jane)<\/b>Requested access for tomorrow morning to take a sample of the blind on site to match the colour <\/p>

03\/02\/2023 11:09 (sandra)<\/b>cant match the colour so emailed client to see if they original on file <\/p>

03\/02\/2023 16:07 (jane)<\/b>Client have given us details of the blinds, have emailed the supplierWood Venetian Blinds Please refer to attached PDF file Timberlux Spec Sheet Wooden Vens Contact: Window Shading Systems Ltd on Telephone: 01279 408155<\/p>

17\/02\/2023 14:10 (jane)<\/b>Waiting for access for Monday morning 20th Feb to take all measurements of the blinds in the living room <\/p>

19\/02\/2023 12:42 (michael)<\/b>(Placed On Hold) Requested to re-quote for all blinds, in order to maintain a uniform finish throughout.<\/p>

20\/02\/2023 08:58 (sandra)<\/b>Can this be booked for Tuesday instead? Between 10am and 2pm ideally, the flat will be vacant. Your team can collect management keys from Kingly Court. <\/p>

23\/02\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55455","activity_ticket_id":"52731","ticket_reference":"HDT53812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the extractor fan ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/23","activity_end":"2023-01-11 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64834","activity_notes":"To check the extractor fan ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2023 10:59 (System)<\/b>Ticket Created<\/p>

11\/01\/2023 15:21 (jane)<\/b>Requested access for Monday afternoon 16th January <\/p>

16\/01\/2023 15:04 (alan)<\/b>Replace faulty extractor fan in bathroom <\/p>

16\/01\/2023 19:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55456","activity_ticket_id":"52732","ticket_reference":"HDT53813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration of water damaged areas ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/01\/23","activity_end":"2023-01-11 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64835","activity_notes":"Redecoration of water damaged areas ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2023 11:34 (System)<\/b>Ticket Created<\/p>

11\/01\/2023 11:34 (jane)<\/b>For 17th and 18th January 2023<\/p>

19\/01\/2023 11:58 (jane)<\/b>Tenant was not able to give access - re-arranging for Wednesday 25th January <\/p>

20\/01\/2023 09:57 (jane)<\/b>This is confirmed for Friday 27th January at 1pm, Debra will give access <\/p>

27\/01\/2023 18:26 (dean)<\/b>Done 110.00<\/p>

29\/01\/2023 20:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55457","activity_ticket_id":"52733","ticket_reference":"HDT53814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15381 - Replacement shower enclosure ","ticket_address_1":"Flat 3, 24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1729","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1729","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/23","activity_end":"2023-01-11 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64836","activity_notes":"Replacement shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2023 16:24 (jane)<\/b>Fitting new shower enclosure tomorrow morning Tenant will be home at 9am to give access.If running late please collect keys from security but knock on door first<\/p>

26\/01\/2023 10:01 (jane)<\/b>Shower enclosure not fitting, engineer to speak to client <\/p>

08\/02\/2023 12:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55458","activity_ticket_id":"52734","ticket_reference":"HDT53815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of repairs ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1186","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1186","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/01\/23","activity_end":"2023-01-11 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64837","activity_notes":"List of repairs Description: I just wanted to report the following repairs that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).Firstly, there is a fire exit sign which has been knocked off the wall and needs to be drilled back in.Secondly, the door protection on one of the access control fire doors into our bin room seems to be catching on the floor stopping the door from properly closing","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2023 15:19 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 15:10 (travis)<\/b>Refitted existing directional signage using new wall plugs,screws ect,Overhaul to metal fire door leading out of bin store,Bottom seal adjustment, lubrication and adjustment to overhead door closer,Tested.<\/p>

12\/01\/2023 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55459","activity_ticket_id":"52390","ticket_reference":"HDT53471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator not heating up, window it's not closing properly. To check on the faulty socket in her room","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/23","activity_end":"2023-01-11 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64838","activity_notes":"Hi Roy Mike Keenan is attending here this Friday at 1pm, tenant will give access Can you go along and look at below Window it's not closing properly.To check on the faulty socket in her room","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2022 15:14 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 14:18 (alan)<\/b>Checked all Radiators Reset controls on rad in main room and left working correctly <\/p>

25\/11\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>

28\/11\/2022 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2022 07:28 (roy)<\/b>Readjusted thermostatic control valves on two rads All okElectric towel rail element needs replacing. Power ok <\/p>

30\/11\/2022 13:55 (sandra)<\/b>Alan attended but went to the wrong building, so i had to send in Roy the next day.Information will need to be given to Michael K<\/p>

19\/12\/2022 09:25 (sandra)<\/b>access asked for Tuesday after 10am <\/p>

13\/01\/2023 14:26 (roy)<\/b>Checked all sockets and all now working ok.Window also ease and adjusted and now ok<\/p>

13\/01\/2023 15:18 (jane)<\/b>Returning on Thursday 19th January at 9am to look at heating controls <\/p>

17\/01\/2023 07:28 (michaelk)<\/b>Attended site to carry out towel rail element installation. Completed work and left in full working order. 2hrs labour plus parts, total 133 ex vat.<\/p>

17\/01\/2023 10:09 (jane)<\/b>Re-attending on Thursday <\/p>

23\/01\/2023 09:06 (michaelk)<\/b>Attended site to install heating programmer and wireless thermostat to give tenant control of the heating and hot water system. Whilst installing controls there was an additional problem with the heating zone valve identified. The zone valve was also changed and the system left fully operational. 3hrs labour plus parts, total 440.97 ex vat.<\/p>

23\/01\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55460","activity_ticket_id":"52735","ticket_reference":"HDT53816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2257","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2257","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/23","activity_end":"2023-01-11 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64839","activity_notes":"Description: There is a power cable hanging out of the bottom of this boiler, and the heating and underfloor heating are not getting up to temperatureCould someone please attend?Matthew (the tenant) can provide access if called as he works 100meters away from apartment 07850 077747 ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2023 16:03 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 09:17 (jane)<\/b>Attending at 10:30am<\/p>

12\/01\/2023 17:37 (michaelk)<\/b>Attended site to investigate heating system fault. Traced the problem a damaged pcb connection which has a dry joint. We are going to attempt to re-solder the board and will return to site again tomorrow to carry out repair. 2hrs labour 95<\/p>

13\/01\/2023 16:02 (jane)<\/b>Attempted to repair PCB board, unfortunately not holding ,new PCB on order <\/p>

16\/01\/2023 20:51 (michaelk)<\/b>Attended site to attempt to re-solder the heating pcb and leave in working order. Unfortunately the repair wasn't successful, the replacement pcb is on order. 2hrs labour 95<\/p>

17\/01\/2023 10:09 (jane)<\/b>PCB on order <\/p>

18\/01\/2023 21:31 (michaelk)<\/b>Attended site to fit new pcb to electric boiler. Completed work and left in full working order. 2hrs labour plus parts, total 203 ex vat<\/p>

19\/01\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55461","activity_ticket_id":"52736","ticket_reference":"HDT53817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration leak stained ceiling ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/02\/23","activity_end":"2023-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64840","activity_notes":"Redecoration leak stained ceiling Hi Jane, can you please arrange for the decorator to attend next week.The tenant, Antonio confirmed there are no more leaks.","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2023 16:15 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 11:28 (sandra)<\/b>emailed for Monday <\/p>

01\/02\/2023 09:23 (sandra)<\/b>This is confirmed, tenant will provide access.Monday <\/p>

08\/02\/2023 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55462","activity_ticket_id":"52737","ticket_reference":"HDT53818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing - \u00e2\u20ac\u201c Thursday after 9 am management keys","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/23","activity_end":"2023-01-12 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64841","activity_notes":"Gas compliance testing - Thursday after 9 am management keys","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 09:15 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 17:34 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55463","activity_ticket_id":"52738","ticket_reference":"HDT53819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen hot water tap won't turn off - urgent - cleaners on site ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/23","activity_end":"2023-01-12 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64842","activity_notes":"Kitchen hot water tap won't turn off - urgent - cleaners on site ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 09:35 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 17:41 (michaelk)<\/b>Attended site to investigate the reported kitchen tap which was letting by. There were in fact two taps letting by, so we removed a tap insert and tried to match a replacement locally. The inserts would've had to been sourced and ordered, the decision was made to replace both raps. We will return to fit tomorrow morning.<\/p>

17\/01\/2023 07:33 (michaelk)<\/b>Attended site to replace both kitchen mixer taps to the kitchen and laundry. Completed work and left in full working order. 4hrs labour plus parts, total <\/p>

17\/01\/2023 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55464","activity_ticket_id":"52739","ticket_reference":"HDT53820","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To attend to water ingress to the wall coming from the fire escape","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/23","activity_end":"2023-01-12 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64843","activity_notes":"To attend to water ingress to the wall coming from the fire escape","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 10:24 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 13:02 (travis)<\/b>Fire escape stairs works.<\/p>

13\/01\/2023 07:47 (iain)<\/b>Damp issues.<\/p>

13\/01\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55465","activity_ticket_id":"52739","ticket_reference":"HDT53820","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To attend to water ingress to the wall coming from the fire escape","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/01\/23","activity_end":"2023-01-12 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64844","activity_notes":"To attend to water ingress to the wall coming from the fire escape","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 10:24 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 13:02 (travis)<\/b>Fire escape stairs works.<\/p>

13\/01\/2023 07:47 (iain)<\/b>Damp issues.<\/p>

13\/01\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55466","activity_ticket_id":"52740","ticket_reference":"HDT53821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15387 - Replacement roller blinds ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1593","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1593","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/23","activity_end":"2023-01-31 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64845","activity_notes":"Replacement roller blinds Can be fitted same time as carry out maintenance works on 31st January ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 13:37 (jane)<\/b>Blinds on order 2-3 week lead-time <\/p>

26\/01\/2023 13:21 (jane)<\/b>Blinds being fitted on 31st January 2023<\/p>

31\/01\/2023 16:11 (iain)<\/b>Blinds.<\/p>

31\/01\/2023 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55467","activity_ticket_id":"52741","ticket_reference":"HDT53822","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Issue with shower in Bike Store ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/23","activity_end":"2023-01-12 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64846","activity_notes":"Issue with shower in Bike Store ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 13:43 (System)<\/b>Ticket Created<\/p>

12\/01\/2023 17:44 (michaelk)<\/b>Attended site to investigate reported gas solenoid failure. The solenoid was tested and was proved to be in good working order. The issue is with the fire safety links which will need to be investigated by site. 2hrs labour 95<\/p>

13\/01\/2023 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55468","activity_ticket_id":"52743","ticket_reference":"HDT53824","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"No Water to flush toilets - Flat D, E and F - FOR TOMORROW ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/23","activity_end":"2023-01-12 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64847","activity_notes":"No Water to flush toilets - Flat D, E and F - FOR TOMORROW Flat E we have keys for I will check with D and F","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 13:55 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 07:36 (michaelk)<\/b>Attended site to investigate water pressure to 3 x flats. Attended all flats and found the water was normal, problem was clearly with the supplier. 2hrs labour 95<\/p>

17\/01\/2023 10:12 (jane)<\/b>(Ticket Closed)<\/p>

20\/01\/2023 12:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/01\/2023 12:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55469","activity_ticket_id":"52744","ticket_reference":"HDT53825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - For Monday 16th January at 11am - They will be on site to provide access","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2292","cs_address_2":"44 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2292","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/23","activity_end":"2023-01-16 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64848","activity_notes":"To carry out five yearly fixed electrical inspection - For Monday 16th January at 11am - They will be on site to provide access","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 14:19 (System)<\/b>Ticket Created<\/p>

16\/01\/2023 15:03 (alan)<\/b>Electrical inspection <\/p>

16\/01\/2023 19:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55470","activity_ticket_id":"52745","ticket_reference":"HDT53826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - For Monday 16th January at 11am - They will be on site to provide access","ticket_address_1":"Flat 3, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 44 Wellington Street ","cs_id":"1438","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1438","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/23","activity_end":"2023-01-16 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64849","activity_notes":"To carry out five yearly fixed electrical inspection - For Monday 16th January at 11am - They will be on site to provide access","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 14:22 (System)<\/b>Ticket Created<\/p>

16\/01\/2023 15:03 (alan)<\/b>Electrical inspection <\/p>

16\/01\/2023 19:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55471","activity_ticket_id":"52746","ticket_reference":"HDT53827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - For Monday 16th January - Tenant will provide access ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/01\/23","activity_end":"2023-01-12 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64850","activity_notes":"To carry out five yearly fixed electrical inspection - For Monday 16th January - Tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 14:31 (System)<\/b>Ticket Created<\/p>

16\/01\/2023 15:04 (alan)<\/b>Electrical inspection <\/p>

16\/01\/2023 18:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55472","activity_ticket_id":"52747","ticket_reference":"HDT53828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oseyo Supermarket - to fix the door latch that is broken at Unit 2 ","ticket_address_1":"Unit 2, 73-75 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/01\/23","activity_end":"2023-01-12 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64851","activity_notes":"Oseyo Supermarket - to fix the door latch that is broken at Unit 2 The door is also not closing unless pushed","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 14:52 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 15:36 (iain)<\/b>Temporary repair to flush bolt.<\/p>

13\/01\/2023 15:37 (iain)<\/b>Twenty Twenty for LHS door not closing.Replacement flush bolt on order.<\/p>

17\/01\/2023 12:46 (jane)<\/b>Attending on 25th January <\/p>

18\/01\/2023 13:15 (iain)<\/b>Supplied and fitted new flushbolt.<\/p>

18\/01\/2023 13:32 (jane)<\/b>Door specialist attending on 25th January<\/p>

26\/01\/2023 15:54 (jane)<\/b>Door Number OneRemoved cover plate, found no adjustment on floor spring, took details, refitted cover plate Door Number TwoTop flush bolt needs refixing, tall stops required <\/p>

31\/01\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55473","activity_ticket_id":"52748","ticket_reference":"HDT53829","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To inspect damp patch and upstairs pipe leaking - For 3:30pm on Wednesday 18th January - To meet Louise from Charmbre ","ticket_address_1":"21 Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Devonshire Close ","cs_id":"2356","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2356","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/23","activity_end":"2023-01-18 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64852","activity_notes":"To inspect damp patch and upstairs pipe leaking - For 3:30pm on Wednesday 18th January - To meet Louise from Charmbre ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 15:07 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 17:39 (roy)<\/b>Met Louise and found external pipes not causing internal damp.Damp coming from toilet leakingNot Jeremy James problem and managing agents will get their own people in who previously missed it<\/p>

19\/01\/2023 08:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55474","activity_ticket_id":"52390","ticket_reference":"HDT53471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator not heating up, window it's not closing properly. To check on the faulty socket in her room","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/23","activity_end":"2023-01-13 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64853","activity_notes":"Hi Roy Mike Keenan is attending here this Friday at 1pm, tenant will give access Can you go along and look at Window it's not closing properly. To check on the faulty socket in her room","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2022 15:14 (System)<\/b>Ticket Created<\/p>

25\/11\/2022 14:18 (alan)<\/b>Checked all Radiators Reset controls on rad in main room and left working correctly <\/p>

25\/11\/2022 16:28 (sandra)<\/b>(Ticket Closed)<\/p>

28\/11\/2022 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2022 07:28 (roy)<\/b>Readjusted thermostatic control valves on two rads All okElectric towel rail element needs replacing. Power ok <\/p>

30\/11\/2022 13:55 (sandra)<\/b>Alan attended but went to the wrong building, so i had to send in Roy the next day.Information will need to be given to Michael K<\/p>

19\/12\/2022 09:25 (sandra)<\/b>access asked for Tuesday after 10am <\/p>

13\/01\/2023 14:26 (roy)<\/b>Checked all sockets and all now working ok.Window also ease and adjusted and now ok<\/p>

13\/01\/2023 15:18 (jane)<\/b>Returning on Thursday 19th January at 9am to look at heating controls <\/p>

17\/01\/2023 07:28 (michaelk)<\/b>Attended site to carry out towel rail element installation. Completed work and left in full working order. 2hrs labour plus parts, total 133 ex vat.<\/p>

17\/01\/2023 10:09 (jane)<\/b>Re-attending on Thursday <\/p>

23\/01\/2023 09:06 (michaelk)<\/b>Attended site to install heating programmer and wireless thermostat to give tenant control of the heating and hot water system. Whilst installing controls there was an additional problem with the heating zone valve identified. The zone valve was also changed and the system left fully operational. 3hrs labour plus parts, total 440.97 ex vat.<\/p>

23\/01\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55475","activity_ticket_id":"52749","ticket_reference":"HDT53830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet issue continually flushing - For Friday at 12noon ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/23","activity_end":"2023-01-27 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64854","activity_notes":"For Friday 27th January at 9am - To replace flush on toilet Toilet issue continually flushing Our colleague from the maintenance team will meet the engineer on site,In case something changes, please give us a call at +44(0)207 935 1096","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 16:13 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 07:39 (michaelk)<\/b>Attended site to investigate toilet syphon issues. Attempted to repair syphon however a replacement is required. We have ordered a replacement. 2hrs labour 95<\/p>

20\/01\/2023 14:23 (jane)<\/b>Attending at 9am on Friday 27th January <\/p>

30\/01\/2023 07:26 (michaelk)<\/b>Attended site to replace toilet syphon. Completed installation and tested operation on completion. 2hrs labour plus parts, total 133 ex vat<\/p>

30\/01\/2023 08:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55476","activity_ticket_id":"52750","ticket_reference":"HDT53831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water to the second floor ","ticket_address_1":"2nd Floor, 44a Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1770","cs_address_2":"44a Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DA","ticket_client_site":"1770","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/23","activity_end":"2023-01-12 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64855","activity_notes":"No hot water to the second floor ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 16:29 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 07:41 (michaelk)<\/b>Attended site to investigate hot water faults. Found both electric heaters turned off which fed both toilet hand basins on the first and second floors. Left in full working order. 2hrs labour 95<\/p>

17\/01\/2023 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55477","activity_ticket_id":"52751","ticket_reference":"HDT53832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in School of Wok","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/23","activity_end":"2023-01-12 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64856","activity_notes":"Leak in School of WokLocation in Kitchen at back of building on ground floorSink is full and not drainingAnd there is a leak in the toilet are right next to the kitchen","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2023 16:41 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 08:17 (roy)<\/b>Unable to lift manhole cover.Spoke to Emily and she said Metro was unable to attend before they closed.Called out London Drainage.Cleared blockage and left free flowing<\/p>

13\/01\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55478","activity_ticket_id":"52752","ticket_reference":"HDT53833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing for today - access via Management Keys ","ticket_address_1":"Flat 1, 21 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 21 Catherine Street ","cs_id":"1460","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1460","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/23","activity_end":"2023-01-13 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64857","activity_notes":"Full gas compliance testing for today - access via Management Keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2023 09:19 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 07:30 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/01\/2023 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55479","activity_ticket_id":"52716","ticket_reference":"HDT53797","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Description: leak coming from the sky light on in the building following heavy rain - need this resolving asap before another rain pour ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/23","activity_end":"2023-01-13 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64858","activity_notes":"Description: leak coming from the sky light on in the building following heavy rain - need this resolving asap before another rain pour ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 15:30 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 10:52 (iain)<\/b>Skylight works.<\/p>

13\/01\/2023 10:52 (travis)<\/b>Sealed internally the skylight to tear of property.<\/p>

13\/01\/2023 11:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55480","activity_ticket_id":"52711","ticket_reference":"HDT53792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check if the extract fan is working efficiently. And to remove the flaky ceiling - FOR WEDNESDAY - 11\/01\/22, Wednesday between 11 am and 3 pm","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/02\/23","activity_end":"2023-02-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64859","activity_notes":"We can provide access as follows: PLEASE LET ME KNOW WHEN 31\/01\/23 between 11 am and 3 pm02\/02\/23 between 11 am and 3 pm06\/02\/23 between 11 am and 3 pm07\/02\/23 between 11 am and 3 pmAnd to remove the flaky ceiling. - Update: scraped back flaking paint but needs painting Apparently booked in next week but must arrive at 11","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2023 13:35 (System)<\/b>Ticket Created<\/p>

11\/01\/2023 19:49 (roy)<\/b>Scrape back flaking paint but needs painting Apparently booked in next week but must arrive at 11<\/p>

31\/01\/2023 09:59 (sandra)<\/b>We can provide access as follows:31\/01\/23 between 11 am and 3 pm02\/02\/23 between 11 am and 3 pm06\/02\/23 between 11 am and 3 pm07\/02\/23 between 11 am and 3 pm WAITING FOR CONFIRMATION <\/p>

31\/01\/2023 11:09 (sandra)<\/b>2\/2 at 11 am<\/p>

06\/02\/2023 19:55 (dean)<\/b>Done 110.00<\/p>

07\/02\/2023 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55481","activity_ticket_id":"52742","ticket_reference":"HDT53823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15383 - Roof works ","ticket_address_1":"17-21 Tavistock St","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-21 Tavistock Street","cs_id":"2322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2322","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/01\/23","activity_end":"2023-01-17 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64860","activity_notes":"Roof works Confirmed for Tuesday morning 17th January, collect keys for roof door ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2023 10:32 (jane)<\/b>Requested access for Tuesday 17th January 2023<\/p>

13\/01\/2023 14:08 (jane)<\/b>Confirmed access for Tuesday 17th January, to collect keys <\/p>

17\/01\/2023 12:28 (travis)<\/b>Roof works.<\/p>

17\/01\/2023 14:14 (iain)<\/b>Roof works.<\/p>

17\/01\/2023 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55482","activity_ticket_id":"52753","ticket_reference":"HDT53834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sparks from the socket and hot water issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/23","activity_end":"2023-01-13 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64861","activity_notes":"Sparks from the socket ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2023 10:25 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 13:42 (alan)<\/b>Replace socket with temporary socket and order replacement to match existing <\/p>

17\/01\/2023 19:35 (michaelk)<\/b>New sensor fitted to resolve f4 fault.2hrs labour plus part, total 70 ex vat<\/p>

18\/01\/2023 15:59 (jane)<\/b>Requested access for tomorrow <\/p>

19\/01\/2023 14:29 (alan)<\/b>Return to site and replace temporary socket with new floor socket to match existing <\/p>

19\/01\/2023 14:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55483","activity_ticket_id":"52742","ticket_reference":"HDT53823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15383 - Roof works ","ticket_address_1":"17-21 Tavistock St","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-21 Tavistock Street","cs_id":"2322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2322","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/23","activity_end":"2023-01-17 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64862","activity_notes":"Roof works Confirmed for Tuesday morning 17th January, collect keys for roof door ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2023 10:32 (jane)<\/b>Requested access for Tuesday 17th January 2023<\/p>

13\/01\/2023 14:08 (jane)<\/b>Confirmed access for Tuesday 17th January, to collect keys <\/p>

17\/01\/2023 12:28 (travis)<\/b>Roof works.<\/p>

17\/01\/2023 14:14 (iain)<\/b>Roof works.<\/p>

17\/01\/2023 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55484","activity_ticket_id":"52519","ticket_reference":"HDT53600","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15303 - Additional Loft Insulation ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/01\/23","activity_end":"2023-01-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64863","activity_notes":"Additional Loft Insulation For Friday 20th January 2023 at 9am ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 15:08 (michael)<\/b>100 mtrs of 100mm loft roll required.<\/p>

13\/01\/2023 10:34 (jane)<\/b>Requested access for Wednesday 18th January <\/p>

13\/01\/2023 11:06 (jane)<\/b>Programmed in for Friday 20th January 2023<\/p>

20\/01\/2023 15:17 (travis)<\/b>Loft insulation works.<\/p>

20\/01\/2023 16:20 (iain)<\/b>Roof insulation.<\/p>

20\/01\/2023 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55485","activity_ticket_id":"52698","ticket_reference":"HDT53779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53751 Follow-Up -To replace waste section on sink plus bathroom drainage needs inspecting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/01\/23","activity_end":"2023-01-13 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64864","activity_notes":"Bathroom drainage issue Bathroom handbasin unable to get to internal overflow. Removed and cleaned trap but overflow after testing does need cleaning. ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2023 09:50 (jane)<\/b>Requested access for tomorrow <\/p>

11\/01\/2023 12:58 (jane)<\/b>Access be arranged for Thursday 12th - keys <\/p>

12\/01\/2023 17:16 (roy)<\/b>Removed trap and overflow pipe.Completely clogged up. Cleaned thoroughly and tested overflow and drainage.All ok<\/p>

13\/01\/2023 11:41 (jane)<\/b>Sink to kitchen repaired Requested access for Monday 16th January to return to bathroom drainage issue <\/p>

19\/01\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55486","activity_ticket_id":"52754","ticket_reference":"HDT53835","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"To fit dictator to entrance door ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/01\/23","activity_end":"2023-01-13 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64865","activity_notes":"To fit dictator to entrance door ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2023 13:08 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 13:08 (jane)<\/b>Dictator on order <\/p>

20\/01\/2023 16:23 (iain)<\/b>Door works.<\/p>

20\/01\/2023 16:24 (iain)<\/b>Unable to fit dictator as frame too small. Rollerball catch brought and sprayed ready to fit Monday.<\/p>

24\/01\/2023 07:35 (iain)<\/b>Rollerball catch.<\/p>

24\/01\/2023 08:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55487","activity_ticket_id":"52755","ticket_reference":"HDT53836","ticket_client":"1961","client_name":"August Equity","ticket_title":"We have a bad eggy\/damp smell coming from our staff kitchen, this occurs mainly once the tap has been run and then lingers in the air.","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/23","activity_end":"2023-01-13 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64866","activity_notes":"We have a bad eggy\/damp smell coming from our staff kitchen, this occurs mainly once the tap has been run and then lingers in the air.","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2023 15:09 (System)<\/b>Ticket Created<\/p>

23\/01\/2023 09:11 (michaelk)<\/b>Attended site to investigate a leak in the kitchen and a smell. No leak could be identified and no smell was detected. Liased with Clent on site. 1hr labour 50<\/p>

23\/01\/2023 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55488","activity_ticket_id":"52620","ticket_reference":"HDT53701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's redec and repairs ready for new tenant - Works can start on 31st January to be completed by 5th February 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/01\/23","activity_end":"2023-01-31 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64867","activity_notes":"ITC's redec and repairs ready for new tenant new tenant moves in on 6th Feb The tenant vacates on the 31st Jan. We have the approval to access in the morning to start prepping up.New Tenant due to start on the 6th Feb Please organize the below list of repairs.All works (repairs\/installation of blinds) to be completed by the 5th of Feb for cleaners to attend on the 6th.Please collect the keys from the security office.A coat of paint to all Walls To replace rusty shower hosecheck all lightings. There's a faulty wall light switch along the corridor to the bedroom.(see pic)Gas & Electric meter (situated in the common parts cupboard) - pls send pictures to Deepa.Install New roller blinds. (please chase up supplier)Air-Con unit to be serviced (occasional leaks) ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 09:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 16:11 (jane)<\/b>The tenant vacates on the 31st Jan. We have the approval to access in the morning to start prepping up.New Tenant due to start on the 6th Feb <\/p>

31\/01\/2023 16:10 (iain)<\/b>List of works.<\/p>

06\/02\/2023 19:53 (dean)<\/b>Done 420.00<\/p>

07\/02\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55489","activity_ticket_id":"52747","ticket_reference":"HDT53828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oseyo Supermarket - to fix the door latch that is broken at Unit 2 ","ticket_address_1":"Unit 2, 73-75 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"25\/01\/23","activity_end":"2023-01-25 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64868","activity_notes":"Oseyo Supermarket - to fix the door latch that is broken at Unit 2 The door is also not closing unless pushed","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2023 14:52 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 15:36 (iain)<\/b>Temporary repair to flush bolt.<\/p>

13\/01\/2023 15:37 (iain)<\/b>Twenty Twenty for LHS door not closing.Replacement flush bolt on order.<\/p>

17\/01\/2023 12:46 (jane)<\/b>Attending on 25th January <\/p>

18\/01\/2023 13:15 (iain)<\/b>Supplied and fitted new flushbolt.<\/p>

18\/01\/2023 13:32 (jane)<\/b>Door specialist attending on 25th January<\/p>

26\/01\/2023 15:54 (jane)<\/b>Door Number OneRemoved cover plate, found no adjustment on floor spring, took details, refitted cover plate Door Number TwoTop flush bolt needs refixing, tall stops required <\/p>

31\/01\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55490","activity_ticket_id":"52756","ticket_reference":"HDT53837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working:","ticket_address_1":"Flat 2,","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2,","cs_id":"2357","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2357","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/23","activity_end":"2023-01-16 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64869","activity_notes":"Boiler not working: The boiler has an issue. We dont have hot water this morning and it says to contact the installer.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 10:21 (System)<\/b>Ticket Created<\/p>

16\/01\/2023 11:56 (alan)<\/b>Boiler found to have low pressureTop up pressure test and leave working<\/p>

16\/01\/2023 12:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55491","activity_ticket_id":"52757","ticket_reference":"HDT53838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 4,","ticket_address_2":"62 Goodge Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,","cs_id":"2358","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2358","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/23","activity_end":"2023-01-16 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64870","activity_notes":"No hot water: Hello its Ahmet Ege writing, flat 4, just came back from Turkey yesterday evening and realised that there was no hot water in the flat through out the day today I tried to fix the problem but nothing worked. could you guys send someone over to have look","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 10:29 (System)<\/b>Ticket Created<\/p>

16\/01\/2023 15:42 (roy)<\/b>Reset top booster element and working ok. Tenant will have hot water.Bottom element no power. Timer clock power to it but not from.Tried resetting it but no joy.New timer clock required??<\/p>

23\/01\/2023 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55492","activity_ticket_id":"52687","ticket_reference":"HDT53768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in disabled toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/23","activity_end":"2023-01-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64871","activity_notes":"Can you fit the access panel and tiling on Monday morning 23rd January please ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2023 11:58 (System)<\/b>Ticket Created<\/p>

05\/01\/2023 12:57 (roy)<\/b>Leaking toilet and leak from waste in walk in shower\/toilet. 2nd floorKeenan to remove toilet with Lee on Friday<\/p>

09\/01\/2023 21:17 (michaelk)<\/b>Attended site to remove the disabled toilet pan and to resolve the leak. Due to the pan being very large, the job required 2 x engineers and was removed countless times to try to resolve the leak. Unfortunately this wasn't achievable due to there being no access panels and the pan being 300mm from the wall making the connections impossible to see. I have forwarded a report to the office an advising an access panel be installed so that we can see all connections to the pan. 4hrs labour 2 x engineers. Total 370<\/p>

18\/01\/2023 12:00 (travis)<\/b>Opening up works for plumber to gain access to rear of toilet.Will need to return to reinstate once plumbing works are complete.<\/p>

20\/01\/2023 10:10 (jane)<\/b>We are returning today to continue with the investigation works now the access panel has been made <\/p>

20\/01\/2023 16:21 (jane)<\/b>Updated client : To update we have not been able to leave the disabled toilet on as unfortunately its still slightly leaking.The access panel has allowed us to record the pan connector and flush cone being watertight, when flushed.The only possibility is that the pan itself has a fault and requires changing. Please see attatched pictures of the pan removed and the leak highlighted, the pan shouldn't leak from these areas.We can produce a quotation for supplying and fitting a new pan, but this type of pan is high end and extremely costly.<\/p>

23\/01\/2023 09:19 (michaelk)<\/b>Returned to site to investigate the toilet, now we have access to the wall void. We have removed the toilet after recording the rear of the wall when flushing. I have forwarded pictures to the office as I believe the pan has an internal problem which requires replacing. A quote has been sent. 2hrs labour 2 x men, total 190<\/p>

23\/01\/2023 10:00 (travis)<\/b>Tiled access panel,made and fitted,Colour matching mastic left on site for plumber to seal once repairs to toilet are carried out.<\/p>

23\/01\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55493","activity_ticket_id":"52759","ticket_reference":"HDT53840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak: ","ticket_address_1":"Flat 6,","ticket_address_2":"30 Rathbone Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6,","cs_id":"2360","cs_address_2":"30 Rathbone Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2360","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/23","activity_end":"2023-01-16 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64872","activity_notes":"Leak: The apartment operator has reported that there was a massive leak in apartment 6 at 30 Rathbone Place, As reflected in the pictures attached, the ceiling is damaged, and there is water everywhere. Could you send your team to investigate and fix the issue? It's either a problem with the roof or a pipe leaking. The apartment is vacant. Please find access details below:Building code: 1969AApartment's door code: 1104 (electronic lock)","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 12:03 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 07:51 (iain)<\/b>Investigate leak.<\/p>

17\/01\/2023 07:53 (iain)<\/b>All accessible services checked in flat 2 above.Box gutter outlet cleared of 2 drinks bottles.<\/p>

17\/01\/2023 09:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55494","activity_ticket_id":"52760","ticket_reference":"HDT53841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire extinguishers to be removed:","ticket_address_1":"48 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Chandos Place","cs_id":"2361","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2361","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/23","activity_end":"2023-01-16 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64873","activity_notes":"Fire extinguishers to be removed: Please could you attend Fire extinguishers to be removed from outside the top floor Flat door, there are about x9 of these.Please could you send photo evidence they have been removed after?","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 12:51 (System)<\/b>Ticket Created<\/p>

16\/01\/2023 14:34 (travis)<\/b>Removal and disposal of x6 extinguishers.<\/p>

16\/01\/2023 19:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55495","activity_ticket_id":"52761","ticket_reference":"HDT53842","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"No hot water: 3 x toilet locations there is no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"First Floor","cs_id":"2362","cs_address_2":"7A Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/23","activity_end":"2023-01-16 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64874","activity_notes":"No hot water: Alan has made safe for now. Please can you arrange for your plumber to attend and fix as we have no hot water to 2 of the 1st floor toilets.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 16:53 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 21:30 (michaelk)<\/b>Attended site to look at 3 x leaking taps located on the 3rd floor. All taps require replacement inserts.Also looked at the hot water multipoint for this floor which had a blown fuse. The fuse was replaced and the multipoint left running. I will quote to replace the element and clean out the unit as its kettling. The taps will also be quoted. 2hrs labour 95<\/p>

20\/01\/2023 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55496","activity_ticket_id":"52762","ticket_reference":"HDT53843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights not working:","ticket_address_1":"Flat 1,","ticket_address_2":"47-49 Goodge Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1,","cs_id":"2363","cs_address_2":"47-49 Goodge Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2363","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/23","activity_end":"2023-01-16 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64875","activity_notes":"Lights not working: There are two light bulbs in the house that no work.One is in the bathroom and I have tried to replace it but the bathroom bulb has a protective cover and I cannot remove it to replace it.The second one is in the bedroom, I have replaced the bulb with a new one but he still does not light up.Please collect management keys, but ring the intercom before entering the flat","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 16:58 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 14:38 (alan)<\/b>Show tenant how to remove lamp from bathroom light fitting Replace lamps in 2 fittings Lamps supplied by tenant<\/p>

17\/01\/2023 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55497","activity_ticket_id":"52763","ticket_reference":"HDT53844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through the light fitting:","ticket_address_1":"School of Wok","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok","cs_id":"2364","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2364","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/23","activity_end":"2023-01-16 18:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64876","activity_notes":"Leak coming through the light fitting:","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 17:08 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 15:39 (roy)<\/b>Attended site Monday but not leaking as rain rated.Visited site with Ian and not roof causing issue but sealant around glass in skylight<\/p>

19\/01\/2023 15:41 (iain)<\/b>Resealed skylight and sealed area of roof.<\/p>

19\/01\/2023 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55498","activity_ticket_id":"52764","ticket_reference":"HDT53845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement Lamp:","ticket_address_1":"Flat 3,","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3,","cs_id":"2365","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2365","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/23","activity_end":"2023-01-16 19:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64877","activity_notes":"Replacement Lamp: The tenant reported that one of the spotlights in the bathroom needs replacing.Can you please let me know when your team can attend? ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2023 18:33 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 10:03 (jane)<\/b>Requested access for this afternoon <\/p>

17\/01\/2023 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55499","activity_ticket_id":"52765","ticket_reference":"HDT53846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Adjust door:","ticket_address_1":"Unit 11","ticket_address_2":"33 Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 11","cs_id":"2366","cs_address_2":"33 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/23","activity_end":"2023-01-16 19:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64878","activity_notes":"Adjust door: Please could you attend for the below back door at Unit 11? Appears to be loose.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 18:39 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 14:38 (travis)<\/b>Removed loose, stainless steel threshold bar.Cut off all old adhesive,Refitted into place.<\/p>

17\/01\/2023 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55500","activity_ticket_id":"52766","ticket_reference":"HDT53847","ticket_client":"1961","client_name":"August Equity","ticket_title":"Leak:","ticket_address_1":"10 Slingsby Place","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place","cs_id":"2367","cs_address_2":"St Martins Courtyard ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2367","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/23","activity_end":"2023-01-16 19:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64879","activity_notes":"Leak: we have a drip coming from the cold water pipe please can you come and have a look at it at the same time?","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 18:44 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 21:32 (michaelk)<\/b>Attended site to look at the kitchen reported leak and smell. No leak could be found when investigated and also no smell was detected. Tightened all trap connections. 1hr labour. 50.<\/p>

20\/01\/2023 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55501","activity_ticket_id":"52753","ticket_reference":"HDT53834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sparks from the socket and hot water issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/23","activity_end":"2023-01-17 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64880","activity_notes":"Sparks from the socket and hot water issue ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2023 10:25 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 13:42 (alan)<\/b>Replace socket with temporary socket and order replacement to match existing <\/p>

17\/01\/2023 19:35 (michaelk)<\/b>New sensor fitted to resolve f4 fault.2hrs labour plus part, total 70 ex vat<\/p>

18\/01\/2023 15:59 (jane)<\/b>Requested access for tomorrow <\/p>

19\/01\/2023 14:29 (alan)<\/b>Return to site and replace temporary socket with new floor socket to match existing <\/p>

19\/01\/2023 14:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55502","activity_ticket_id":"52767","ticket_reference":"HDT53848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing ","ticket_address_1":"Flat 1, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/23","activity_end":"2023-01-17 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64881","activity_notes":"To carry out full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 11:04 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 19:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/01\/2023 06:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55503","activity_ticket_id":"52768","ticket_reference":"HDT53849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing ","ticket_address_1":"Flat 2","ticket_address_2":"30 charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1097","cs_address_2":"30 charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1097","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/23","activity_end":"2023-01-17 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64882","activity_notes":"To carry out full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 11:05 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 19:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/01\/2023 06:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55504","activity_ticket_id":"52769","ticket_reference":"HDT53850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/23","activity_end":"2023-01-17 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64883","activity_notes":"To carry out full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 11:07 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 19:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/01\/2023 06:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55505","activity_ticket_id":"52770","ticket_reference":"HDT53851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing ","ticket_address_1":"Flat 2, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/23","activity_end":"2023-01-17 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64884","activity_notes":"To carry out full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 11:08 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 19:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/01\/2023 06:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55506","activity_ticket_id":"52771","ticket_reference":"HDT53852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant from the 2nd-floor office reported a leak from the 3rd-floor flat. ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/23","activity_end":"2023-01-17 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64885","activity_notes":"The tenant from the 2nd-floor office reported a leak from the 3rd-floor flat. ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 11:20 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 12:29 (roy)<\/b>Water streaming down walls in the office.Found toilet leaking above.Shut down supply to toilet and cleaned up water on floor. Have locked door and Greg to inform his tenantsNTR tomorrow once supplies have been collected.There is another toilet in flat<\/p>

24\/01\/2023 09:16 (jane)<\/b>Re-attending on Wednesday morning via keys to repair toilet <\/p>

25\/01\/2023 12:16 (roy)<\/b>Removed and fitted new ball valve.Tested all ok Checked office below. Needquote to paint<\/p>

25\/01\/2023 12:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55507","activity_ticket_id":"52772","ticket_reference":"HDT53853","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sink drain leaking - Please collect management keys today but ring the intercom first. The tenant will be in and out of the flat. ","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1558","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1558","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/01\/23","activity_end":"2023-01-17 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64886","activity_notes":"Sink drain leaking - Keys for today but knock first Description: Im having an issue with the drain under my sink, it has been leaking a lot. I tried to tighten and secure the drain as much as possible but it is still leaking. I think there is an issue with one of the connecting parts Please collect management keys today but ring the intercom first. The tenant will be in and out of the flat. ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 11:22 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 14:15 (iain)<\/b>Resealed\/refixed waste pipework under kitchen sink.<\/p>

17\/01\/2023 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55508","activity_ticket_id":"52773","ticket_reference":"HDT53854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Secondary glazing window keeps sliding down ","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"25\/01\/23","activity_end":"2023-01-25 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64887","activity_notes":"Secondary glazing window keeps sliding down I need to report that the secondary glazing window keeps sliding down and wont stay up in the 2nd room on the left as you come in the front door. Please can the contractor use management keys to access at anytime. Knock on the room door before entering please in case the tenant is there but he will probably be at work ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2023 11:36 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 12:46 (jane)<\/b>Attending on 25th January <\/p>

25\/01\/2023 12:59 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2023 15:56 (jane)<\/b>Reconnected and adjusted window balances <\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55509","activity_ticket_id":"52774","ticket_reference":"HDT53855","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue - use keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, 35 Catherine Street ","cs_id":"1287","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/23","activity_end":"2023-01-17 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64888","activity_notes":"Boiler issue - use keys Description: We have an issue with the boiler in our apartment. Nearly every night it switches off and the pressure drops to zero, so I need to pull on the green lever to restart it in the morning.We had a similar issue happen once a long time ago and the gnome we who attended said that we should let you know if it happens again so you can find a more permanent solution. ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 12:04 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 19:39 (michaelk)<\/b>Attended site to investigate low pressure fault. Checked boilers internal components which were all good. Investigated all visible joints around the flat and found that the towel rail in the bathroom, had two leaks on the upper connections. These were rectified and the system re-pressurised. 2hrs labour 95<\/p>

18\/01\/2023 06:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55510","activity_ticket_id":"52775","ticket_reference":"HDT53856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Underfloor heating, no gas in this flat. Please collect management keys and ring the intercom before entering the flat. ","ticket_address_1":"Flat 2, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Goodge Street ","cs_id":"2369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2369","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/23","activity_end":"2023-01-17 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64889","activity_notes":"Description: Underfloor heating, no gas in this flat. Please collect management keys and ring the intercom before entering the flat. ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 13:09 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 15:51 (alan)<\/b>Investigate underfloor heating, not working in main roomReset thermostat test and leave working<\/p>

17\/01\/2023 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55511","activity_ticket_id":"52776","ticket_reference":"HDT53857","ticket_client":"2137","client_name":"Mr and Mrs Taylor ","ticket_title":"Megaflow needs servicing - A visual warning (via the Tundish) is currently alerting us to the fact that the internal air gap needs recharging.","ticket_address_1":"Flat 13","ticket_address_2":"27 Webber Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 8QW","cs_address_1":"Flat 13","cs_id":"2069","cs_address_2":"27 Webber Street","cs_town":"London","cs_postcode":"SE1 8QW","ticket_client_site":"2069","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/23","activity_end":"2023-01-24 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64890","activity_notes":"For Tuesday 24th January at 9am, Wendy will give access Megaflow needs servicing - A visual warning (via the Tundish) is currently alerting us to the fact that the internal air gap needs recharging.","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 13:26 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 16:51 (jane)<\/b>Attending on Tuesday 24th January at 9am, Wendy will give access <\/p>

24\/01\/2023 13:42 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 21:10 (michaelk)<\/b>Attended site to carry out a service to the unvented hot water system. 3hrs labour 140<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55512","activity_ticket_id":"52777","ticket_reference":"HDT53858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53795 Follow-Up - Still leaking into living room area - Thursday 12:30pm \u00e2\u20ac\u201c 6:30pm","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/01\/23","activity_end":"2023-01-19 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64891","activity_notes":"HDT53795 Follow-Up - Still leaking into living room area - Thursday 12:30pm 6:30pm","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 15:15 (iain)<\/b>Uplifted decking to seal area of roof.<\/p>

19\/01\/2023 15:18 (iain)<\/b>If works carried out don't solve the leak we would need to check the window seals. It would require 2 men, ladders, etc. as it is a very difficult area to access.<\/p>

19\/01\/2023 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55513","activity_ticket_id":"52778","ticket_reference":"HDT53859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is an access-controlled door which separates our service corridors via a maglock, and it has stopped working causing the door to not lock in place - Report to Security ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/23","activity_end":"2023-01-17 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64892","activity_notes":"There is an access-controlled door which separates our service corridors via a maglock, and it has stopped working causing the door to not lock in place - Report to Security ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 14:38 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 12:17 (alan)<\/b>Repair loose connection to Maglock <\/p>

18\/01\/2023 12:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55514","activity_ticket_id":"52780","ticket_reference":"HDT53861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Crispin Food & Wine, Basement & Ground Floor, 90\/92 Shaftesbury Av - leak onto gas pipe ","ticket_address_1":"90\/92 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"90-92 Shaftesbury Avenue ","cs_id":"2370","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EA","ticket_client_site":"2370","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/23","activity_end":"2023-01-17 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64893","activity_notes":"Crispin Food & Wine, Basement & Ground Floor, 90\/92 Shaftesbury Av - leak onto gas pipe Description: Gas pipe is getting leaked on, rust is already on the gas pipe it needs to be looked at as this is concerning to site. ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 15:21 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 17:43 (roy)<\/b>Leak from street or Thames water problem.Leaking onto a gas pipe which is corroding it. Not leaking anywhere near the gas meters.Not sure how to move forward on this one<\/p>

19\/01\/2023 08:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55515","activity_ticket_id":"52781","ticket_reference":"HDT53862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace extractor fan in bathroom","ticket_address_1":"Flat 2, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Goodge Street ","cs_id":"2369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2369","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/23","activity_end":"2023-01-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64894","activity_notes":"To replace extractor fan in bathroom","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 15:30 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 13:51 (alan)<\/b>Replace extractor fan in bathroom <\/p>

24\/01\/2023 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55516","activity_ticket_id":"52763","ticket_reference":"HDT53844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through the light fitting:","ticket_address_1":"School of Wok","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok","cs_id":"2364","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2364","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/01\/23","activity_end":"2023-01-17 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64895","activity_notes":"Leak coming through the light fitting:","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2023 17:08 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 15:39 (roy)<\/b>Attended site Monday but not leaking as rain rated.Visited site with Ian and not roof causing issue but sealant around glass in skylight<\/p>

19\/01\/2023 15:41 (iain)<\/b>Resealed skylight and sealed area of roof.<\/p>

19\/01\/2023 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55517","activity_ticket_id":"52779","ticket_reference":"HDT53860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smell of Smoke - urgent - keys but knock first ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/23","activity_end":"2023-01-17 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64896","activity_notes":"Smell of Smoke - urgent - keys but knock first Description: Flat B - Smoke smell coming from somewhere inside the Apartment, Please can an Engineer attend to investigate where the Smell is coming from. Potential Fire Risk ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 14:54 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 15:50 (alan)<\/b>Investigate, burning smell in FlatFound faulty socket in kitchenReplaced damaged socket, tested and left all working<\/p>

17\/01\/2023 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55518","activity_ticket_id":"52782","ticket_reference":"HDT53863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sewage smell coming from 1st floor office toilet","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/23","activity_end":"2023-01-17 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64897","activity_notes":"Sewage smell coming from 1st floor office toilet","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2023 16:07 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 11:29 (travis)<\/b>Attended and explained to staff that the smell in the toilet is coming from the ongoing toilet works directly above.Explained that the area above would shortly be sterilized and the smell should dissipate.<\/p>

18\/01\/2023 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55519","activity_ticket_id":"52783","ticket_reference":"HDT53864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet filling up with water ","ticket_address_1":"School of Wok","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok","cs_id":"2364","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2364","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/23","activity_end":"2023-01-18 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64898","activity_notes":"Toilet filling up with water ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 09:45 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 11:31 (roy)<\/b>Nothing wrong with toilets except one toilet fills up very slow.Tried cleaning the jets but not much better.Need to pick up a new siphon and replace it tomorrow <\/p>

19\/01\/2023 21:24 (michaelk)<\/b>Attended site to investigate toilet cistern with a slow flush. Collected replacement inlet valve and fitted, leaving in full working order. 2hrs labour plus parts, total 124 ex vat.<\/p>

20\/01\/2023 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55520","activity_ticket_id":"52581","ticket_reference":"HDT53662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15195 - To supply and install new boiler ","ticket_address_1":"Flat 7, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2195","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/23","activity_end":"2023-01-19 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64899","activity_notes":"Thursday, reinstatement works ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2023 13:34 (jane)<\/b>Arranged a pre-site meeting for Friday morning to discuss opening up work etc with the client <\/p>

06\/01\/2023 15:19 (jane)<\/b>Requested access for Monday 16th January through to 19th January (4 days), including access into Flat 9.<\/p>

06\/01\/2023 16:22 (jane)<\/b>Confirmed access for Monday 16th January through to 19th January (4 days), including access into Flat 9, keys for access <\/p>

16\/01\/2023 14:56 (travis)<\/b>Opening up works for Gas Engineer.<\/p>

19\/01\/2023 13:18 (travis)<\/b>Making good\/boxing in gas flue.<\/p>

22\/01\/2023 13:41 (dean)<\/b>Done 110.00<\/p>

22\/01\/2023 18:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55521","activity_ticket_id":"52784","ticket_reference":"HDT53865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/23","activity_end":"2023-01-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64900","activity_notes":"List of works - For Friday 27th January - tenant will give access - the window in the bathroom is old. The part that attaches the window to the frame is broken - the dishwashers cutlery basket is bottomlessLiaise with Matthieu - matthieulebret@gmail.com ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 13:29 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 13:30 (jane)<\/b>Will attend once have blinds and film for window - (on another job ticket for this property)<\/p>

19\/01\/2023 13:03 (jane)<\/b>Requested access for Monday 23rd January <\/p>

20\/01\/2023 10:13 (jane)<\/b>Tenant is giving access on Friday 27th January 2023<\/p>

27\/01\/2023 14:31 (iain)<\/b>Repair to window frame.<\/p>

27\/01\/2023 14:31 (iain)<\/b>Dishwasher cutlery basket on order.<\/p>

27\/01\/2023 15:14 (jane)<\/b>Dishwasher cutlery basket on order <\/p>

03\/02\/2023 15:39 (jane)<\/b>Have re-ordered cutlery basket with another supplier - 7 day lead-time <\/p>

15\/02\/2023 10:52 (jane)<\/b>Cutlery basket has been re-ordered with our appliance contractors - 4-7 days lead-time <\/p>

17\/02\/2023 16:44 (sandra)<\/b>delivery w\/c 20th <\/p>

22\/02\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55522","activity_ticket_id":"52785","ticket_reference":"HDT53866","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Please can we have water point fixed - no running water ","ticket_address_1":"69 Lisson Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"NW1 5DA","cs_address_1":"69 Lisson Street","cs_id":"2371","cs_address_2":"","cs_town":"London","cs_postcode":"NW1 5DA","ticket_client_site":"2371","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/23","activity_end":"2023-02-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64901","activity_notes":"Please can we have water point fixed - no running water Access either via cleaners (ccd) or keys from our officesBOOKED FOR TUESDAY COLLECT KEYS FROM OFFICE 116 Seymout Place London W1H 1NW","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2023 13:52 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 12:57 (sandra)<\/b>emailed for access with the cleaners. Waiting for the schedule so we can attend at the same time <\/p>

10\/02\/2023 12:03 (sandra)<\/b>booked for Tuesday and collect keys from office <\/p>

15\/02\/2023 10:09 (sandra)<\/b>attended and found new fit outtap has been disconnected beneath the floor and unable to trace without removing the floor fed back to client <\/p>

15\/02\/2023 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55523","activity_ticket_id":"52786","ticket_reference":"HDT53867","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - Booked in for 15th February 2023","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/23","activity_end":"2023-02-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64902","activity_notes":"Full gas compliance testing - Booked in for 15th February 2023","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 14:08 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 17:31 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/02\/2023 09:09 (sandra)<\/b>add new co2 alarm cost to job <\/p>

16\/02\/2023 13:20 (roy)<\/b>Fitted C0 alarm <\/p>

16\/02\/2023 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55524","activity_ticket_id":"52787","ticket_reference":"HDT53868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate a leak - Keys can be collected from security in Central Cross","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/23","activity_end":"2023-01-18 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64903","activity_notes":"To investigate a leak - Keys can be collected from security in Central Cross","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 14:46 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:39 (iain)<\/b>Rear outlet clear but pipe blocked. Rodded until clear and flushed through.<\/p>

19\/01\/2023 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55525","activity_ticket_id":"52788","ticket_reference":"HDT53869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - Booked in for 15th February 2023 ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/23","activity_end":"2023-02-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64904","activity_notes":"Full gas compliance testing - Booked in for 15th February 2023 ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 15:17 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 17:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/02\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55526","activity_ticket_id":"52789","ticket_reference":"HDT53870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - Booked in for 15th February 2023 ","ticket_address_1":"Flat 3 ","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/23","activity_end":"2023-02-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64905","activity_notes":"Full gas compliance testing - Booked in for 15th February 2023 ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 15:19 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 17:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/02\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55527","activity_ticket_id":"52790","ticket_reference":"HDT53871","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - Booked in for 15th February 2023 ","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/23","activity_end":"2023-02-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64906","activity_notes":"Full gas compliance testing - Booked in for 15th February 2023 ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 15:22 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 11:51 (jane)<\/b>(Ticket Closed)<\/p>

21\/02\/2023 07:44 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55528","activity_ticket_id":"52791","ticket_reference":"HDT53872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - Booked in for 15th February 2023 and replaced Co2 alarm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/23","activity_end":"2023-02-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64907","activity_notes":"Full gas compliance testing - Booked in for 15th February 2023","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 16:05 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 11:51 (jane)<\/b>(Ticket Closed)<\/p>

20\/02\/2023 08:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/02\/2023 08:27 (michaelk)<\/b>Attended site to fit a new co alarm to boiler. 1hr labour plus parts, total 70ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55529","activity_ticket_id":"52792","ticket_reference":"HDT53873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - Booked in for 15th February 2023","ticket_address_1":"3rd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 5 Gerrard Street ","cs_id":"2372","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2372","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/23","activity_end":"2023-02-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64908","activity_notes":"Full gas compliance testing - Booked in for 15th February 2023","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2023 16:08 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55530","activity_ticket_id":"52793","ticket_reference":"HDT53874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good the ceiling in apartment 6 ","ticket_address_1":"Flat 6,","ticket_address_2":"30 Rathbone Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6,","cs_id":"2360","cs_address_2":"30 Rathbone Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2360","ticket_status_code":"Gone To Quote","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/01\/23","activity_end":"2023-01-18 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64909","activity_notes":"To make good the ceiling in apartment 6 ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2023 16:43 (System)<\/b>Ticket Created<\/p>

21\/01\/2023 14:49 (jane)<\/b>Attending on Monday 23rd January between 11 and 2pm <\/p>

25\/01\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55531","activity_ticket_id":"52795","ticket_reference":"HDT53876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":"15A Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"15A Little Newport Street","cs_id":"2374","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/23","activity_end":"2023-01-19 08:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64910","activity_notes":"No heating or hot water: ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 07:28 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 07:32 (roy)<\/b>No hot water\/heatingElectric boiler. 1.2 bar but increased to 1.5 bar and fired up all ok<\/p>

19\/01\/2023 07:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55532","activity_ticket_id":"52794","ticket_reference":"HDT53875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"2nd Floor","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"2373","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/23","activity_end":"2023-01-19 08:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64911","activity_notes":"No heating or hot water: ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 07:26 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 07:33 (roy)<\/b>No hot water\/heating.flat 2Reset boilerAll ok<\/p>

19\/01\/2023 07:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55533","activity_ticket_id":"52796","ticket_reference":"HDT53877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door not closing:","ticket_address_1":"82 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"82 Shaftesbury Avenue","cs_id":"2375","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2375","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/23","activity_end":"2023-01-19 08:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64912","activity_notes":"Main front door not closing:","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 07:32 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 07:37 (roy)<\/b>Ease and adjusted door closure Adjusted keeper as door easy to open even when closedAll ok<\/p>

19\/01\/2023 07:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55534","activity_ticket_id":"52797","ticket_reference":"HDT53878","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace faulty lights under mirrors in toilets on the 3rd floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/23","activity_end":"2023-01-19 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64913","activity_notes":"To replace faulty lights under mirrors in toilets on the 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 09:05 (System)<\/b>Ticket Created<\/p>

23\/01\/2023 09:44 (alan)<\/b>Replace lights under mirrors 3rd floor WCs <\/p>

23\/01\/2023 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55535","activity_ticket_id":"52798","ticket_reference":"HDT53879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cotes Restaurant from flat above ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/23","activity_end":"2023-01-19 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64914","activity_notes":"Leak into Cotes Restaurant from flat above ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 09:23 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:02 (jane)<\/b>Shower causing the problem.Waste fixings was loose and full of hair.Has someone unscrewed the waste to clear but not put it back right.We have refixed the waste and have asked Salvatore to see what it is like tomorrow<\/p>

19\/01\/2023 15:25 (roy)<\/b>Visited Tavistock St but after checking leak needed access into Catherine St flat 2Then following investigation leak from flat 1.Refixed WAste and cleared outlet.NTR tomorrow to see if further investigation is needed <\/p>

20\/01\/2023 10:00 (jane)<\/b>Leak has returned, tenant in Flat 1, 17 Catherine Street is home from 11am today for access for us to carry out a dye test <\/p>

20\/01\/2023 15:24 (travis)<\/b>Sourcing leak with Roy.<\/p>

20\/01\/2023 16:43 (jane)<\/b>Reported back to client we believe the leak is coming from Flat 3, the toilet and tiles will need to be removed <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending at 9am on Monday 24d January to remove toilet from wall and investigate further <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending Flat 3, 17 Catherine Street on Monday 23rd January from 9am to remove toilet from wall and investigate further <\/p>

21\/01\/2023 09:57 (roy)<\/b>Visited flat 1 and did a dye test to shower and toilet but made no difference in restaurant in colour of water.Found 4 inch soil pipe in wall and removed insulation and found leak coming from upstairs.Access into flat 3.Investigated and found toilet to be leaking.Toilet needs to be removed and possibly tiles on wall may need removing as well to access leak<\/p>

24\/01\/2023 13:00 (jane)<\/b>Still leaking into restaurant Returning today Flat 3: collect keys but ring the intercom first Flat 5: tenant will provide access If needed, the roof key is together with the front door set. <\/p>

24\/01\/2023 16:33 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 15:32 (travis)<\/b>Opening up works,Apartment three with Iain.<\/p>

25\/01\/2023 16:36 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 16:38 (jane)<\/b>Made access into Flat 3 bathroom behind, found all bone dry, will now need to make an inspection in Flat 1, waiting for access for tomorrow <\/p>

25\/01\/2023 21:20 (michaelk)<\/b>Attended site to repair leaking toilet as informed by Roy. Found back to wall pan leaking into the bathroom and with fittings loose. Replaced pan connector and flush cone and re-fixed back to framework. Tested for leak on completion. 4hrs labour plus parts, total 228 ex vat<\/p>

26\/01\/2023 14:48 (jane)<\/b>Re-attending at 9:30\/9:45am tomorrow to take down wall and repair 4 inch leaking soil pipework <\/p>

26\/01\/2023 16:06 (roy)<\/b>With Ian.Removed extractor fan to access ceiling area. Found all pipes from above flats (3,4 and 5) run into this soill pipe which is leaking below ceing but above toilet.Looks like a cracked pipe or a join.Extremely difficult to get to and need to remove 4 maybe 6 tiles and wall behind.Repkaced extractor fan<\/p>

26\/01\/2023 16:17 (iain)<\/b>Investigate leak.<\/p>

30\/01\/2023 07:38 (michaelk)<\/b>Attended site to break out bathroom wall in flat 1 to repair leaking soil pipework. Removed bathroom cabinet and cut out leaking section and fittings. Replaced pipework and fully tested on completion. Bathroom cabinet was fitted back to position however slight decoration may be required. Note; an access panel would be recommended for future access\/inspection. 2 x engineers 4 hrs plus parts, total 428 ex vat.<\/p>

31\/01\/2023 15:57 (sandra)<\/b>emailed client to see if they require works to the access panel and to carry out the redecoration works <\/p>

01\/02\/2023 12:21 (sandra)<\/b>access hatch and making good booked for today <\/p>

01\/02\/2023 16:26 (iain)<\/b>Installed access panel.<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 14:15 (jane)<\/b>For your records, COTE restaurant is at 17-21 Tavistock St; however, the leak was traced in the flats above, at 17 Catherine Street. <\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55536","activity_ticket_id":"52581","ticket_reference":"HDT53662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15195 - To supply and install new boiler ","ticket_address_1":"Flat 7, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2195","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/01\/23","activity_end":"2023-01-19 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64915","activity_notes":"To redecorate following reinstatement works this Friday ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2023 13:34 (jane)<\/b>Arranged a pre-site meeting for Friday morning to discuss opening up work etc with the client <\/p>

06\/01\/2023 15:19 (jane)<\/b>Requested access for Monday 16th January through to 19th January (4 days), including access into Flat 9.<\/p>

06\/01\/2023 16:22 (jane)<\/b>Confirmed access for Monday 16th January through to 19th January (4 days), including access into Flat 9, keys for access <\/p>

16\/01\/2023 14:56 (travis)<\/b>Opening up works for Gas Engineer.<\/p>

19\/01\/2023 13:18 (travis)<\/b>Making good\/boxing in gas flue.<\/p>

22\/01\/2023 13:41 (dean)<\/b>Done 110.00<\/p>

22\/01\/2023 18:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55537","activity_ticket_id":"52799","ticket_reference":"HDT53880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door unable to close automatically ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12 Little Newport Street ","cs_id":"1730","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1730","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/23","activity_end":"2023-01-19 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64916","activity_notes":"Main door unable to close automatically ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 11:47 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 13:42 (roy)<\/b>Ease and adjusted door closure and working ok.At some point hinges to be changed as beginning to drag on carpet<\/p>

19\/01\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55538","activity_ticket_id":"52800","ticket_reference":"HDT53881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15390 - New extractor fan ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 Goodwins Court","cs_id":"1119","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1119","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/23","activity_end":"2023-01-19 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64917","activity_notes":"New extractor fan Regarding removing the glass, can your team take measurements, place the order and replace it when it arrives?I want to avoid leaving the tenant without the extractor fan or with a wooden pan. By experience, glass manufacturer takes a while to fabricate glass","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 13:23 (jane)<\/b>Regarding removing the glass, can your team take measurements, place the order and replace it when it arrives?I want to avoid leaving the tenant without the extractor fan or with a wooden pan. By experience, glass manufacturer takes a while to fabricate glass<\/p>

19\/01\/2023 14:39 (alan)<\/b>Quoted works <\/p>

20\/01\/2023 13:52 (jane)<\/b>Requested access at 3pm on Monday 23rd to take measurements of the glass <\/p>

25\/01\/2023 09:48 (alan)<\/b>Take measurements for new glass for fan<\/p>

26\/01\/2023 13:11 (jane)<\/b>Attending on Friday morning 27th to construct timber framework to recess bulkhead within shower cubicle <\/p>

27\/01\/2023 14:22 (travis)<\/b>Shower bulkhead works and decorations.<\/p>

30\/01\/2023 14:40 (alan)<\/b>Return to site Replace light in shower room and replace bathroom extractor fan Dean needs to return to decorate around window<\/p>

31\/01\/2023 11:22 (sandra)<\/b>emailed for access on Friday 3rd <\/p>

31\/01\/2023 13:23 (sandra)<\/b>booked Friday morning <\/p>

06\/02\/2023 19:56 (dean)<\/b>Done 80.00<\/p>

07\/02\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55539","activity_ticket_id":"52800","ticket_reference":"HDT53881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15390 - New extractor fan ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 Goodwins Court","cs_id":"1119","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1119","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/23","activity_end":"2023-01-19 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64918","activity_notes":"New extractor fan and associated window works ","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2023 13:23 (jane)<\/b>Regarding removing the glass, can your team take measurements, place the order and replace it when it arrives?I want to avoid leaving the tenant without the extractor fan or with a wooden pan. By experience, glass manufacturer takes a while to fabricate glass<\/p>

19\/01\/2023 14:39 (alan)<\/b>Quoted works <\/p>

20\/01\/2023 13:52 (jane)<\/b>Requested access at 3pm on Monday 23rd to take measurements of the glass <\/p>

25\/01\/2023 09:48 (alan)<\/b>Take measurements for new glass for fan<\/p>

26\/01\/2023 13:11 (jane)<\/b>Attending on Friday morning 27th to construct timber framework to recess bulkhead within shower cubicle <\/p>

27\/01\/2023 14:22 (travis)<\/b>Shower bulkhead works and decorations.<\/p>

30\/01\/2023 14:40 (alan)<\/b>Return to site Replace light in shower room and replace bathroom extractor fan Dean needs to return to decorate around window<\/p>

31\/01\/2023 11:22 (sandra)<\/b>emailed for access on Friday 3rd <\/p>

31\/01\/2023 13:23 (sandra)<\/b>booked Friday morning <\/p>

06\/02\/2023 19:56 (dean)<\/b>Done 80.00<\/p>

07\/02\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55540","activity_ticket_id":"52801","ticket_reference":"HDT53882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove items of wood and metal etc been dumped - Report to Kenny on site ","ticket_address_1":"15 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"15 Wardour Street ","cs_id":"2377","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PH","ticket_client_site":"2377","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/23","activity_end":"2023-01-19 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64919","activity_notes":"To remove items of wood and metal etc been dumped - Report to Kenny on site ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 13:40 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 14:50 (travis)<\/b>Rubbish clearance.<\/p>

19\/01\/2023 14:54 (michael)<\/b>(Ticket Closed)<\/p>

20\/01\/2023 11:07 (iain)<\/b>Clear and dispose of rubbish.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55541","activity_ticket_id":"52802","ticket_reference":"HDT53883","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To attend to leak","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/23","activity_end":"2023-01-19 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64920","activity_notes":"To attend to leak","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 13:58 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:26 (roy)<\/b>Visited site but need access into flatRandall showed me leak but could be roof.Waiting for access into flat<\/p>

23\/01\/2023 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55542","activity_ticket_id":"52783","ticket_reference":"HDT53864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet filling up with water ","ticket_address_1":"School of Wok","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok","cs_id":"2364","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2364","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/23","activity_end":"2023-01-19 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64921","activity_notes":"Toilet filling up with water ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 09:45 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 11:31 (roy)<\/b>Nothing wrong with toilets except one toilet fills up very slow.Tried cleaning the jets but not much better.Need to pick up a new siphon and replace it tomorrow <\/p>

19\/01\/2023 21:24 (michaelk)<\/b>Attended site to investigate toilet cistern with a slow flush. Collected replacement inlet valve and fitted, leaving in full working order. 2hrs labour plus parts, total 124 ex vat.<\/p>

20\/01\/2023 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55543","activity_ticket_id":"52803","ticket_reference":"HDT53884","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate the leak coming into the basement vault ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/23","activity_end":"2023-01-19 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64922","activity_notes":"To investigate the leak coming into the basement vault ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 14:20 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:26 (travis)<\/b>Sealed crack between external asphalt and shop below an drain off pipe <\/p>

19\/01\/2023 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55544","activity_ticket_id":"52801","ticket_reference":"HDT53882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove items of wood and metal etc been dumped - Report to Kenny on site ","ticket_address_1":"15 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"15 Wardour Street ","cs_id":"2377","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PH","ticket_client_site":"2377","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/01\/23","activity_end":"2023-01-19 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64923","activity_notes":"To remove items of wood and metal etc been dumped - Report to Kenny on site ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 13:40 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 14:50 (travis)<\/b>Rubbish clearance.<\/p>

19\/01\/2023 14:54 (michael)<\/b>(Ticket Closed)<\/p>

20\/01\/2023 11:07 (iain)<\/b>Clear and dispose of rubbish.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55545","activity_ticket_id":"52804","ticket_reference":"HDT53885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into basement of Notes Coffee Shop ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 St Martins Lane ","cs_id":"2378","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2378","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/23","activity_end":"2023-01-19 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64924","activity_notes":"Leak into basement of Notes Coffee Shop ","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2023 15:18 (System)<\/b>Ticket Created<\/p>

20\/01\/2023 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55546","activity_ticket_id":"52805","ticket_reference":"HDT53886","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace Co2 alarm to Flat 1, Flat 4, Flat 5 and Flat 6","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"126 Long Acre ","cs_id":"504","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"504","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/23","activity_end":"2023-01-19 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64925","activity_notes":"Remedial works following gas inspection To replace Co2 Alarm ","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2023 15:58 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55547","activity_ticket_id":"52806","ticket_reference":"HDT53887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Communal area hallway, landing and stairs lights on all floors are not working. Health & safety issue","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1 Gerrard Place\/9-10 Horse & Dolphin ","cs_id":"1997","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1997","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/23","activity_end":"2023-01-19 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64926","activity_notes":"Description: Communal area hallway, landing and stairs lights on all floors are not working. Health & safety issue","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 16:02 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 16:54 (roy)<\/b>Reset fuses. All ok<\/p>

19\/01\/2023 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55548","activity_ticket_id":"52807","ticket_reference":"HDT53888","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom handles loose - keys for access ","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/23","activity_end":"2023-01-19 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64927","activity_notes":"Bathroom handles loose - keys for access Description: Penthouse:I need to report that both the door handles to the main bathroom have come of on numerous occasions and I have gone and screwed them back on. Now its more difficult to screw them back so the bathroom door cannot lock and a similar thing with the toilet door.Please can a handyman take a look at what he can do to solve this.The contractor can go in at anytime with management keys. ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 16:09 (System)<\/b>Ticket Created<\/p>

23\/01\/2023 16:09 (travis)<\/b>Bathroom door handles and latches,also X1 privacy bolt.<\/p>

23\/01\/2023 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55549","activity_ticket_id":"52808","ticket_reference":"HDT53889","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tiling repairs to shower - Tenant will provide access on Tuesday 24th January morning from 8am ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/23","activity_end":"2023-01-24 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64928","activity_notes":"Tiling repairs to shower - Tenant will provide access on Tuesday 24th January morning from 8am When the last maintenance man was in working on the 6th- I showed him an issue by the shower. When I toured the flat, the previous tenant showed how the tiles right by the shower were very soft and weighing down- likely water damage. The estate agent said it was no big deal and normal and would not list it down. In recent weeks the tiles are getting worse. I showed the man and he lifted up the tile right in front of the shower- the wood under had just rotted away and the tiles are slowly lifting up on the corners. He said it was a quick fix but to let you know it was rotting and he needed to take up a few of them (I think it was like 4 right outside the shower door) clean and relay the foundation under and put them back. He said it would be pretty quick and easy. ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 09:04 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 12:42 (travis)<\/b>Uplifting of existing tiles,Cut out damaged section of flooring,fitted new section of timber to floor,Cleaned and relayed tiles,New mastic seal around edges.Cleared and cleaned work area.<\/p>

24\/01\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55550","activity_ticket_id":"52317","ticket_reference":"HDT53398","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out works to water tank over 12 months as to email - plus second water tank ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/01\/23","activity_end":"2023-01-20 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64929","activity_notes":"To carry out works to water tank over 12 months as to email - plus second water tank second water tank in the loft on the office side of the building, can we arrange to have this cleaned and sampled ","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2022 09:56 (System)<\/b>Ticket Created<\/p>

06\/12\/2022 10:15 (jane)<\/b>Attending on 14th December <\/p>

14\/12\/2022 09:18 (jane)<\/b>Water tank engineer sick, waiting on another date <\/p>

16\/12\/2022 14:15 (jane)<\/b>Requested access for 11th January 2023<\/p>

16\/12\/2022 15:52 (jane)<\/b>Confirmed for Monday 11th after 9:30am <\/p>

22\/12\/2022 10:45 (jane)<\/b>Programmed in for 11th January from 9.30am<\/p>

13\/01\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>

20\/01\/2023 09:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/01\/2023 09:22 (jane)<\/b>Awaiting a date from Phase Technology Can you pick this up with Phase please, when they were there last week, they refused to test the tank on the lower roof despite there being a latchway system in place.Eiger have offered them training so we can overcome this.The also need to test the 2nd Tank above the offices.<\/p>

24\/01\/2023 09:19 (jane)<\/b>Chased Phase Technology this morning for a date <\/p>

24\/01\/2023 13:26 (jane)<\/b>Note from Phase Technology Thank you for your email which is being dealt with by Jobey Walker as it is Health and Safety related as currently none of our engineers are trained on using this sites unique fall prevention system Jobey is looking at what costs are involved with getting some of our staff trained up to use this system, he will be in touch with you directly. <\/p>

08\/02\/2023 11:01 (jane)<\/b>Chased Phase Technology - to see if staff have been trained up on the unique fall prevention system <\/p>

08\/02\/2023 11:25 (sandra)<\/b>The inside tank is complete. the outside tank has not been done due to training issues. the company have to pay 1000 to carry out the training before attending, so have emailed James on how to proceed. <\/p>

09\/02\/2023 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55551","activity_ticket_id":"52809","ticket_reference":"HDT53890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with the coded lock - Intermittent locking of the fire exit door ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/01\/23","activity_end":"2023-01-20 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64930","activity_notes":"Issue with the coded lock - Intermittent locking of the fire exit door ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 09:35 (System)<\/b>Ticket Created<\/p>

20\/01\/2023 16:22 (iain)<\/b>Unable to repair. New lock on order.<\/p>

24\/01\/2023 16:33 (iain)<\/b>Supplied and fitted new digilock.<\/p>

24\/01\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55552","activity_ticket_id":"52810","ticket_reference":"HDT53891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To adjust the main door closer so that it will slam to shut.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/01\/23","activity_end":"2023-01-20 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64931","activity_notes":"To adjust the main door closer so that it will slam to shut.","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 09:47 (System)<\/b>Ticket Created<\/p>

20\/01\/2023 15:17 (roy)<\/b>Door ease and adjusted All ok<\/p>

20\/01\/2023 15:29 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 08:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2023 12:14 (roy)<\/b>Ease and adjusted door closure.Tested and definitely working ok<\/p>

25\/01\/2023 12:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55553","activity_ticket_id":"52811","ticket_reference":"HDT53892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"GCA front door to be repainted in the same black asap ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/01\/23","activity_end":"2023-01-20 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64932","activity_notes":"GCA front door to be repainted in the same black asap ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 10:24 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 18:28 (dean)<\/b>Done 150.00<\/p>

29\/01\/2023 20:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55554","activity_ticket_id":"52812","ticket_reference":"HDT53893","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15385 - To repair 6No defective light fittings following annual emergency lighting test ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/23","activity_end":"2023-03-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64933","activity_notes":"To repair 6No defective light fittings following annual emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 13:00 (sandra)<\/b>parts ordered 20\/2 7 - 10 lead time <\/p>

02\/03\/2023 09:20 (sandra)<\/b>due in any day <\/p>

08\/03\/2023 09:40 (sandra)<\/b>received half the order <\/p>

10\/03\/2023 09:08 (alan)<\/b>Quoted works<\/p>

17\/03\/2023 09:59 (alan)<\/b>Quoted works <\/p>

17\/03\/2023 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55555","activity_ticket_id":"52813","ticket_reference":"HDT53894","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration of water damage ","ticket_address_1":"Flat 1, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 1 Horse and Dolphin Yard ","cs_id":"2379","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2379","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/01\/23","activity_end":"2023-01-20 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64934","activity_notes":"Redecoration of water damage Last year we reported a leak on the ground floor next to the building door. Reddan attended and repaired the leak. The wall needed to dry. It is now dry and in a need of a repairAdriana Ramadan ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 10:47 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 19:52 (dean)<\/b>Done 190.00<\/p>

07\/02\/2023 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55556","activity_ticket_id":"52814","ticket_reference":"HDT53895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown bulbs to common parts ","ticket_address_1":"1 Gerrard Place\/9-10 Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Gerrard Place\/9-10 Horse & Dolphin ","cs_id":"1997","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1997","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/23","activity_end":"2023-01-20 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64935","activity_notes":"Blown bulbs to common parts Noticed a few bulbs out on the staircase, especially as you walk in the door.Plus a few outside the entranceLooked a bit dark","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 11:03 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 13:35 (alan)<\/b>Replace 4 blown wall lights and 1 lamp in high level light on ground floor <\/p>

25\/01\/2023 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55557","activity_ticket_id":"52815","ticket_reference":"HDT53896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" To fix a broken flush on the toilet for today - Access through restaurant ","ticket_address_1":"Flat 1, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"2380","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"2380","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/23","activity_end":"2023-01-20 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64936","activity_notes":" To fix a broken flush on the toilet for today easiest access will be through 34 Rupert Street (The Palomar). They can then show you upstairs as Flat 1 34A is is also ours. ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 12:59 (System)<\/b>Ticket Created<\/p>

23\/01\/2023 09:01 (michaelk)<\/b>Attended site to investigate toilet flush fault. Stripped down push button and re-assembled, rectifying fault. Left in full working order. 2hrs labour 95<\/p>

23\/01\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55558","activity_ticket_id":"52816","ticket_reference":"HDT53897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15382 - New Flooring ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/01\/23","activity_end":"2023-01-20 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64937","activity_notes":"New Flooring ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 14:40 (jane)<\/b>Requested access to take a sample of the flooring <\/p>

24\/01\/2023 16:35 (iain)<\/b>Sample of flooring taken.<\/p>

25\/01\/2023 10:06 (jane)<\/b>Collected sample of the flooring, ordering flooring <\/p>

08\/02\/2023 09:28 (jane)<\/b>Updated client : Flooring on order and will come into stock next week <\/p>

20\/02\/2023 14:01 (sandra)<\/b>Per my conversation with Mike, installation of the new floor is booked for Tuesday, Feb 21st.Someone from the service apartments operator will be on-site at 9 am to provide access. <\/p>

21\/02\/2023 12:38 (travis)<\/b>Flooring,living room.<\/p>

21\/02\/2023 12:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55559","activity_ticket_id":"52798","ticket_reference":"HDT53879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cotes Restaurant from flat above ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/23","activity_end":"2023-01-20 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64938","activity_notes":"Leak into Cotes Restaurant from flat above ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 09:23 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:02 (jane)<\/b>Shower causing the problem.Waste fixings was loose and full of hair.Has someone unscrewed the waste to clear but not put it back right.We have refixed the waste and have asked Salvatore to see what it is like tomorrow<\/p>

19\/01\/2023 15:25 (roy)<\/b>Visited Tavistock St but after checking leak needed access into Catherine St flat 2Then following investigation leak from flat 1.Refixed WAste and cleared outlet.NTR tomorrow to see if further investigation is needed <\/p>

20\/01\/2023 10:00 (jane)<\/b>Leak has returned, tenant in Flat 1, 17 Catherine Street is home from 11am today for access for us to carry out a dye test <\/p>

20\/01\/2023 15:24 (travis)<\/b>Sourcing leak with Roy.<\/p>

20\/01\/2023 16:43 (jane)<\/b>Reported back to client we believe the leak is coming from Flat 3, the toilet and tiles will need to be removed <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending at 9am on Monday 24d January to remove toilet from wall and investigate further <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending Flat 3, 17 Catherine Street on Monday 23rd January from 9am to remove toilet from wall and investigate further <\/p>

21\/01\/2023 09:57 (roy)<\/b>Visited flat 1 and did a dye test to shower and toilet but made no difference in restaurant in colour of water.Found 4 inch soil pipe in wall and removed insulation and found leak coming from upstairs.Access into flat 3.Investigated and found toilet to be leaking.Toilet needs to be removed and possibly tiles on wall may need removing as well to access leak<\/p>

24\/01\/2023 13:00 (jane)<\/b>Still leaking into restaurant Returning today Flat 3: collect keys but ring the intercom first Flat 5: tenant will provide access If needed, the roof key is together with the front door set. <\/p>

24\/01\/2023 16:33 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 15:32 (travis)<\/b>Opening up works,Apartment three with Iain.<\/p>

25\/01\/2023 16:36 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 16:38 (jane)<\/b>Made access into Flat 3 bathroom behind, found all bone dry, will now need to make an inspection in Flat 1, waiting for access for tomorrow <\/p>

25\/01\/2023 21:20 (michaelk)<\/b>Attended site to repair leaking toilet as informed by Roy. Found back to wall pan leaking into the bathroom and with fittings loose. Replaced pan connector and flush cone and re-fixed back to framework. Tested for leak on completion. 4hrs labour plus parts, total 228 ex vat<\/p>

26\/01\/2023 14:48 (jane)<\/b>Re-attending at 9:30\/9:45am tomorrow to take down wall and repair 4 inch leaking soil pipework <\/p>

26\/01\/2023 16:06 (roy)<\/b>With Ian.Removed extractor fan to access ceiling area. Found all pipes from above flats (3,4 and 5) run into this soill pipe which is leaking below ceing but above toilet.Looks like a cracked pipe or a join.Extremely difficult to get to and need to remove 4 maybe 6 tiles and wall behind.Repkaced extractor fan<\/p>

26\/01\/2023 16:17 (iain)<\/b>Investigate leak.<\/p>

30\/01\/2023 07:38 (michaelk)<\/b>Attended site to break out bathroom wall in flat 1 to repair leaking soil pipework. Removed bathroom cabinet and cut out leaking section and fittings. Replaced pipework and fully tested on completion. Bathroom cabinet was fitted back to position however slight decoration may be required. Note; an access panel would be recommended for future access\/inspection. 2 x engineers 4 hrs plus parts, total 428 ex vat.<\/p>

31\/01\/2023 15:57 (sandra)<\/b>emailed client to see if they require works to the access panel and to carry out the redecoration works <\/p>

01\/02\/2023 12:21 (sandra)<\/b>access hatch and making good booked for today <\/p>

01\/02\/2023 16:26 (iain)<\/b>Installed access panel.<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 14:15 (jane)<\/b>For your records, COTE restaurant is at 17-21 Tavistock St; however, the leak was traced in the flats above, at 17 Catherine Street. <\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55560","activity_ticket_id":"52817","ticket_reference":"HDT53898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Moving of desk - FOR MONDAY ","ticket_address_1":"79 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 Long Acre ","cs_id":"1937","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1937","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/23","activity_end":"2023-01-23 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64939","activity_notes":"Moving of desk - FOR MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 15:10 (System)<\/b>Ticket Created<\/p>

23\/01\/2023 13:55 (travis)<\/b>Desk removals.<\/p>

23\/01\/2023 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55561","activity_ticket_id":"52818","ticket_reference":"HDT53899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for Monday morning - Property is vacant ","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/23","activity_end":"2023-01-23 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64940","activity_notes":"List of works for Monday morning - Property is vacant Would it be possible to check the below on Monday:Bathroom light switch\/cordCheck all electric blinds and windows (batteries might need to be replaced. If they work with solar panels, they should be cleaned externally).Check the wooden blinds in the bedroom Check the seal\/silicon around the bathClean washing machine filterCheck heating is working, and report any issue with the boiler","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 16:10 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 07:36 (iain)<\/b>List of works.<\/p>

24\/01\/2023 08:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55562","activity_ticket_id":"52819","ticket_reference":"HDT53900","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 9am on Wednesday 25th January - Buzz tenant in Flat 1 for access - To drain clean and check","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/23","activity_end":"2023-01-25 17:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64941","activity_notes":"For 9am on Wednesday 25th January - Buzz tenant in Flat 1for access - To drain clean and check drain in basement well area via basement flat and front basement well areawill need access to there rear well area outside the bathroom and the drain in the front basement well area as well. ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 16:37 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 10:43 (travis)<\/b>Drainage works.<\/p>

25\/01\/2023 10:43 (iain)<\/b>Drainage works.<\/p>

25\/01\/2023 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55563","activity_ticket_id":"52798","ticket_reference":"HDT53879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cotes Restaurant from flat above ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/23","activity_end":"2023-01-23 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64942","activity_notes":"Flat 3, 17 Catherine Street - From 9am on Monday morning to take toilet off wall to investigate leak, please speak to Roy for more info","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 09:23 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:02 (jane)<\/b>Shower causing the problem.Waste fixings was loose and full of hair.Has someone unscrewed the waste to clear but not put it back right.We have refixed the waste and have asked Salvatore to see what it is like tomorrow<\/p>

19\/01\/2023 15:25 (roy)<\/b>Visited Tavistock St but after checking leak needed access into Catherine St flat 2Then following investigation leak from flat 1.Refixed WAste and cleared outlet.NTR tomorrow to see if further investigation is needed <\/p>

20\/01\/2023 10:00 (jane)<\/b>Leak has returned, tenant in Flat 1, 17 Catherine Street is home from 11am today for access for us to carry out a dye test <\/p>

20\/01\/2023 15:24 (travis)<\/b>Sourcing leak with Roy.<\/p>

20\/01\/2023 16:43 (jane)<\/b>Reported back to client we believe the leak is coming from Flat 3, the toilet and tiles will need to be removed <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending at 9am on Monday 24d January to remove toilet from wall and investigate further <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending Flat 3, 17 Catherine Street on Monday 23rd January from 9am to remove toilet from wall and investigate further <\/p>

21\/01\/2023 09:57 (roy)<\/b>Visited flat 1 and did a dye test to shower and toilet but made no difference in restaurant in colour of water.Found 4 inch soil pipe in wall and removed insulation and found leak coming from upstairs.Access into flat 3.Investigated and found toilet to be leaking.Toilet needs to be removed and possibly tiles on wall may need removing as well to access leak<\/p>

24\/01\/2023 13:00 (jane)<\/b>Still leaking into restaurant Returning today Flat 3: collect keys but ring the intercom first Flat 5: tenant will provide access If needed, the roof key is together with the front door set. <\/p>

24\/01\/2023 16:33 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 15:32 (travis)<\/b>Opening up works,Apartment three with Iain.<\/p>

25\/01\/2023 16:36 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 16:38 (jane)<\/b>Made access into Flat 3 bathroom behind, found all bone dry, will now need to make an inspection in Flat 1, waiting for access for tomorrow <\/p>

25\/01\/2023 21:20 (michaelk)<\/b>Attended site to repair leaking toilet as informed by Roy. Found back to wall pan leaking into the bathroom and with fittings loose. Replaced pan connector and flush cone and re-fixed back to framework. Tested for leak on completion. 4hrs labour plus parts, total 228 ex vat<\/p>

26\/01\/2023 14:48 (jane)<\/b>Re-attending at 9:30\/9:45am tomorrow to take down wall and repair 4 inch leaking soil pipework <\/p>

26\/01\/2023 16:06 (roy)<\/b>With Ian.Removed extractor fan to access ceiling area. Found all pipes from above flats (3,4 and 5) run into this soill pipe which is leaking below ceing but above toilet.Looks like a cracked pipe or a join.Extremely difficult to get to and need to remove 4 maybe 6 tiles and wall behind.Repkaced extractor fan<\/p>

26\/01\/2023 16:17 (iain)<\/b>Investigate leak.<\/p>

30\/01\/2023 07:38 (michaelk)<\/b>Attended site to break out bathroom wall in flat 1 to repair leaking soil pipework. Removed bathroom cabinet and cut out leaking section and fittings. Replaced pipework and fully tested on completion. Bathroom cabinet was fitted back to position however slight decoration may be required. Note; an access panel would be recommended for future access\/inspection. 2 x engineers 4 hrs plus parts, total 428 ex vat.<\/p>

31\/01\/2023 15:57 (sandra)<\/b>emailed client to see if they require works to the access panel and to carry out the redecoration works <\/p>

01\/02\/2023 12:21 (sandra)<\/b>access hatch and making good booked for today <\/p>

01\/02\/2023 16:26 (iain)<\/b>Installed access panel.<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 14:15 (jane)<\/b>For your records, COTE restaurant is at 17-21 Tavistock St; however, the leak was traced in the flats above, at 17 Catherine Street. <\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55564","activity_ticket_id":"52820","ticket_reference":"HDT53901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Underfloor heating issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1763","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1763","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/23","activity_end":"2023-01-21 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64943","activity_notes":"Emergency call-out - Underfloor heating issue Description: It looks like the underfloor heating in this apartment might not work correctly because the apartment is not warming up well although all settings look okay. Could you please send an engineer to have a look at it in case there are some issues there?Please keep me updated so I inform the tenant about the visit. Roxana Chelaru07539601025roxana@staynco.com","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2023 14:35 (System)<\/b>Ticket Created<\/p>

21\/01\/2023 17:06 (roy)<\/b>Unable to get heating working.Michael said it may need a new controller but needs to return on Monday to check.Left tenant with one heater<\/p>

21\/01\/2023 18:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55565","activity_ticket_id":"52821","ticket_reference":"HDT53902","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53901 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1763","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1763","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/23","activity_end":"2023-01-21 19:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64944","activity_notes":"HDT53901 Follow-Up: ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 13:31 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 21:34 (michaelk)<\/b>Attended site to investigate heating problems. Increased boiler setpoint and allowed the heating system to reach normal temperature. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55566","activity_ticket_id":"52822","ticket_reference":"HDT53903","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":"Flat 3,","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3,","cs_id":"2382","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2382","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/23","activity_end":"2023-01-22 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64945","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2023 15:02 (System)<\/b>Ticket Created<\/p>

22\/01\/2023 15:04 (michael)<\/b>They told me tenant was homeNo accessThen they said they would give me codes to access.Half hour later finally entered the building.Key opened top lock but no keys would not open bottom lock<\/p>

22\/01\/2023 15:17 (roy)<\/b>Arrived and had no access. Waited for codes to access but once in only one key worked.Bottom lock no access<\/p>

22\/01\/2023 15:24 (michael)<\/b>(Ticket Closed)<\/p>

22\/01\/2023 17:18 (roy)<\/b>Returned and gained access with correct keys.Found pump had overheated due to valves on rads off bug boiler on so heat had nowhere to go.Added pressure to boiler Tested and all seems ok<\/p>

22\/01\/2023 19:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55567","activity_ticket_id":"52823","ticket_reference":"HDT53904","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat door not Locking:","ticket_address_1":"Flat 1,","ticket_address_2":"79 St: Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1,","cs_id":"2383","cs_address_2":"79 St: Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2383","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/23","activity_end":"2023-01-22 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64946","activity_notes":"Flat door not Locking: Flat number 1 has got issues with their flat door, they cant lock their door there seems to be an issue with the manual lock. They cant leave their property as the door can just be pushed open","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2023 15:08 (System)<\/b>Ticket Created<\/p>

22\/01\/2023 15:19 (roy)<\/b>Found tenant had called locksmith to drill open and gain access into property.Lock was damaged but top lock wouldn't work.Hinges need replacing but no hinges Dropped keeper to allow top lock to allow door to lock.<\/p>

22\/01\/2023 15:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55568","activity_ticket_id":"52824","ticket_reference":"HDT53905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53903 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3,","cs_id":"2382","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2382","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/23","activity_end":"2023-01-22 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64947","activity_notes":"HDT53903 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2023 20:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55569","activity_ticket_id":"52403","ticket_reference":"HDT53484","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15268 - Third Floor Office - Redecoration and new flooring - Order Number KF 10081062","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/23","activity_end":"2023-01-23 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64948","activity_notes":"Third Floor Office - Redecoration and new flooring ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2022 14:59 (michael)<\/b>94 packs of flooring required - 6KInstallation -2K<\/p>

10\/01\/2023 15:32 (travis)<\/b>Uplifting engineered flooring.<\/p>

10\/01\/2023 15:55 (iain)<\/b>Flooring.<\/p>

12\/01\/2023 07:20 (travis)<\/b>Flooring works <\/p>

12\/01\/2023 07:26 (iain)<\/b>Flooring.<\/p>

13\/01\/2023 14:34 (travis)<\/b>Levelling sub floor in various areas.<\/p>

23\/01\/2023 09:47 (alan)<\/b>Flooring <\/p>

25\/01\/2023 09:47 (alan)<\/b>Drop of flooring <\/p>

26\/01\/2023 09:26 (travis)<\/b>Timber (skirting), collected from tp's and delivered to office on site.<\/p>

27\/01\/2023 10:16 (alan)<\/b>Flooring <\/p>

27\/01\/2023 18:27 (dean)<\/b>Done 3175.00<\/p>

30\/01\/2023 16:01 (travis)<\/b>Skirting works.<\/p>

02\/02\/2023 07:23 (alan)<\/b>Remove rubbish from site <\/p>

02\/02\/2023 15:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55570","activity_ticket_id":"52826","ticket_reference":"HDT53907","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you provide a gas engineer to provide a suitable gas schematic","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64949","activity_notes":"Please can you provide a gas engineer to provide a suitable gas schematic","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2023 10:11 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 10:06 (sandra)<\/b>MK in the process of creating the schematics and laminating <\/p>

08\/02\/2023 12:25 (sandra)<\/b>MK to give details to Keith <\/p>

23\/02\/2023 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55571","activity_ticket_id":"52825","ticket_reference":"HDT53906","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you provide a gas engineer to provide a suitable gas schematic ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64950","activity_notes":"Please can you provide a gas engineer to provide a suitable gas schematic ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2023 10:11 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 10:07 (sandra)<\/b>in the process of creating the schematics and laminating <\/p>

08\/02\/2023 12:26 (sandra)<\/b>MK to give details to Keith <\/p>

23\/02\/2023 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55572","activity_ticket_id":"52827","ticket_reference":"HDT53908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15378 - Replacement blind to kitchen window ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/02\/23","activity_end":"2023-02-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64951","activity_notes":"Replacement blind to kitchen window blind at office and this is booked for Thursday from 8.30 onwards tenant is home ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 10:33 (jane)<\/b>Blind on order - 2-3 week lead-time <\/p>

07\/02\/2023 10:50 (sandra)<\/b>access asked for Thursday <\/p>

08\/02\/2023 10:09 (sandra)<\/b>This is confirmed for Thursday, from 8:30 onwards. The tenant will provide access. <\/p>

09\/02\/2023 14:40 (sandra)<\/b>Friday 8.30<\/p>

10\/02\/2023 10:25 (iain)<\/b>Blind.<\/p>

10\/02\/2023 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55573","activity_ticket_id":"52828","ticket_reference":"HDT53909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check intercom working ","ticket_address_1":"Flat 1, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"23\/01\/23","activity_end":"2023-01-23 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64952","activity_notes":"To check intercom working ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2023 10:33 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 14:24 (jane)<\/b>(Ticket Closed)<\/p>

07\/02\/2023 14:32 (jane)<\/b>Traced the problem to a faulty video splitter unit, replaced with new unit<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55574","activity_ticket_id":"52829","ticket_reference":"HDT53910","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak into lounge - Porter has keys for all flats ","ticket_address_1":"Flat 7, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"450","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"450","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/23","activity_end":"2023-01-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64953","activity_notes":"Leak into lounge - Porter has keys for all flats ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 12:00 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:22 (michaelk)<\/b>Attended site to investigate leak into flat 7 living room. Accessed the flat 8 above and traced the problem to an aav fitted to the heating system. The aav was closed and reported to the office. 2hrs labour 95<\/p>

26\/01\/2023 08:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55575","activity_ticket_id":"52830","ticket_reference":"HDT53911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from shower into Flat 6","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1337","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1337","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/23","activity_end":"2023-01-23 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64954","activity_notes":"Leak from shower into Flat 6Tenant is home in Flat 2Flat 6 Front door code 7671AFlat 6 access code is 1104.","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 13:12 (System)<\/b>Ticket Created<\/p>

23\/01\/2023 14:53 (jane)<\/b>Need to return to make a hole in the ceiling of Flat 6 to gain access to the shower waste in Flat 2<\/p>

25\/01\/2023 10:08 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 21:29 (michaelk)<\/b>Attended site to investigate reported leak i flat 6. Traced the problem to the shower in flat 2 which had completely flooded the flat below. Attempted to repair the waste in flat 2 however the waste will require replacing. 2hrs labour 2 x men 185<\/p>

25\/01\/2023 21:32 (michaelk)<\/b>Returned to site cut out part of the ceiling in flat 6 and to replace the shower waste from flatv 2. Completed work and left the shower in full working order. 2hrs labour 2 x engineers. Plus materials, total 237 ex vat<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55576","activity_ticket_id":"52831","ticket_reference":"HDT53912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15389 - Window repairs - Option One Timber Framed Window Replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 34a Rupert Street","cs_id":"1517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1517","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/05\/23","activity_end":"2023-05-14 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64955","activity_notes":"Window repairs - Option One Timber Framed Window Replacement ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 10:45 (jane)<\/b>8-10 week lead-time on new windows <\/p>

21\/03\/2023 09:10 (sandra)<\/b>expected end of March\/beginning of April <\/p>

31\/03\/2023 10:12 (sandra)<\/b>The windows are ready, the joiners are asking if they can deliver the windows and tools to site and then start the removing of the existing and fitting of the new windows the next day, I know this is only a small flat so I don't think your customer will agree to this? but I did not know if you had any storage locally to the site?The works should take 3-4 days to complete<\/p>

31\/03\/2023 11:55 (sandra)<\/b>preliminarily booked for 4th for delivery and 5th ad 6th to fit <\/p>

05\/04\/2023 09:35 (sandra)<\/b>windows made 100mm too big. Being remade on priority. Awaiting completion date <\/p>

11\/04\/2023 11:18 (sandra)<\/b>Brian chasing update for me <\/p>

12\/04\/2023 09:03 (sandra)<\/b>SandraI am waiting for both suppliers to come back with dates, will let you know as soon as I can<\/p>

14\/04\/2023 16:04 (sandra)<\/b>should be remade in 3 weeks <\/p>

25\/04\/2023 09:32 (sandra)<\/b>These are not due for delivery for a couple of weeks, will let you have a fitting date as soon as they are in.<\/p>

09\/05\/2023 13:39 (sandra)<\/b>being delivered Sunday 14th to fit 15th and 16th <\/p>

15\/05\/2023 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55577","activity_ticket_id":"52832","ticket_reference":"HDT53913","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Lock replacement to basement front-well electric cupboard ","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/23","activity_end":"2023-01-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64956","activity_notes":"Lock replacement to basement front-well electric cupboard You will need to pick up a pavement gate key from Jeremy James office to get access to the front well area. The big white cabinet on the right in the basement is the one with the lock replacement please.","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 14:18 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 16:32 (iain)<\/b>Drill out and replace cylinder and lock. Supplied 7 copies of keys.<\/p>

24\/01\/2023 16:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55578","activity_ticket_id":"52833","ticket_reference":"HDT53914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower frame is damage - Management keys for access ","ticket_address_1":"Third Floor Flat ","ticket_address_2":"21 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/23","activity_end":"2023-01-23 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64957","activity_notes":"Shower frame is damage - Management keys for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 14:42 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:24 (michaelk)<\/b>Attended site to investigate fault. Found the shower riser rails fixings broken. Stripped down the rail and re-assembled leaving in full working order. 2hrs labour 95<\/p>

26\/01\/2023 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55579","activity_ticket_id":"52834","ticket_reference":"HDT53915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repairs to common parts wall - keys from security ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/01\/23","activity_end":"2023-01-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64958","activity_notes":"Repairs to common parts wall - keys from security Last year a leak was reported on the ground floor next to the building door. Reddan attended and repaired the leak. The wall needed to dry. It is now dry and in a need of a repair.Please let me know when the team can attend.This is in the common parts so keys to be collected at security","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2023 14:45 (System)<\/b>Ticket Created<\/p>

26\/01\/2023 09:42 (jane)<\/b>Attending tomorrow <\/p>

08\/02\/2023 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55580","activity_ticket_id":"52835","ticket_reference":"HDT53916","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Summary: Demonstrate the TMVs are regularly checked ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"2306","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2306","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/23","activity_end":"2023-01-23 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64959","activity_notes":"Summary: Demonstrate the TMVs are regularly checked Description: Demonstrate the TMVs are regularly checked including cleaning of the filters and strainers and the annual drop test. ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2023 15:12 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 11:16 (sandra)<\/b>arranging a meeting with Mike and Randall <\/p>

22\/02\/2023 12:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55581","activity_ticket_id":"52836","ticket_reference":"HDT53917","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Description: Blow down all water heaters where possible on an annual basis to remove and scale and sludge build up. ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"2306","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2306","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/23","activity_end":"2023-01-23 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64960","activity_notes":"Description: Blow down all water heaters where possible on an annual basis to remove and scale and sludge build up. ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2023 15:14 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 11:17 (sandra)<\/b>meeting to be arranged with Mike and Randall to discuss details <\/p>

22\/02\/2023 12:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55582","activity_ticket_id":"52837","ticket_reference":"HDT53918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light dimmer switches in living room not working - 26\/01\/23, Thursday between 11 am and 3 pm","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/01\/23","activity_end":"2023-01-26 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64961","activity_notes":"Light dimmer switches in living room not working - 26\/01\/23, Thursday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 15:19 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 11:09 (jane)<\/b>Please call Adriana 07340565962.for access.<\/p>

26\/01\/2023 12:44 (alan)<\/b>Replace 2 faulty dimmer modules in main room <\/p>

26\/01\/2023 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55583","activity_ticket_id":"52838","ticket_reference":"HDT53919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for Monday 30th January - TENANT WILL GIVE ACCESS between 9:30am and 11am.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/23","activity_end":"2023-02-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64962","activity_notes":"parts to be fitted on Wednesday 15th with tenant Shower temperature control fixture is loose. Last year, a technician came by to replace it but left it undone due to not having the right washer\/bolt to fix it in permanently. As a result, this is loose at the moment and keeps falling off.Bathroom sink tap fixture is loose. It keeps falling off as you lift the tap to turn on the water or rotate the tap to raise the temperature.","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 15:47 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 10:00 (jane)<\/b>RE-booking for next week, tenant has cancelled <\/p>

25\/01\/2023 10:22 (jane)<\/b>Rebooked for Monday 30th January, tenant will give access between 9:30am and 11am <\/p>

30\/01\/2023 14:35 (alan)<\/b>Replace faulty lamp holders to light in main room and bedroom, replace 3 faulty lamps in down lighter and order 3 specialist lamps for lights over kitchen units <\/p>

31\/01\/2023 07:21 (michaelk)<\/b>Attended site to investigate shower and basin tap faults. Installed grub screw to the shower temperature control and set the shower temperature to the correct setting. Installed grub screw to basin mixer and left in full working order. 2hrs labour 95<\/p>

03\/02\/2023 11:54 (sandra)<\/b> order 3 specialist lamps for lights over kitchen units<\/p>

10\/02\/2023 14:36 (sandra)<\/b>emailed for access Monday or Tuesday PM<\/p>

13\/02\/2023 10:34 (sandra)<\/b>reminder sent for access <\/p>

14\/02\/2023 10:22 (sandra)<\/b>arranged for the 15th <\/p>

15\/02\/2023 09:03 (alan)<\/b>Return to site and replace lamps over kitchen area<\/p>

15\/02\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55584","activity_ticket_id":"52838","ticket_reference":"HDT53919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for Monday 30th January - TENANT WILL GIVE ACCESS between 9:30am and 11am.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/23","activity_end":"2023-01-30 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64963","activity_notes":"List of works for Monday 30th January - TENANT WILL GIVE ACCESS between 9:30am and 11amShower temperature control fixture is loose. Last year, a technician came by to replace it but left it undone due to not having the right washer\/bolt to fix it in permanently. As a result, this is loose at the moment and keeps falling off.Bathroom sink tap fixture is loose. It keeps falling off as you lift the tap to turn on the water or rotate the tap to raise the temperature.","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 15:47 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 10:00 (jane)<\/b>RE-booking for next week, tenant has cancelled <\/p>

25\/01\/2023 10:22 (jane)<\/b>Rebooked for Monday 30th January, tenant will give access between 9:30am and 11am <\/p>

30\/01\/2023 14:35 (alan)<\/b>Replace faulty lamp holders to light in main room and bedroom, replace 3 faulty lamps in down lighter and order 3 specialist lamps for lights over kitchen units <\/p>

31\/01\/2023 07:21 (michaelk)<\/b>Attended site to investigate shower and basin tap faults. Installed grub screw to the shower temperature control and set the shower temperature to the correct setting. Installed grub screw to basin mixer and left in full working order. 2hrs labour 95<\/p>

03\/02\/2023 11:54 (sandra)<\/b> order 3 specialist lamps for lights over kitchen units<\/p>

10\/02\/2023 14:36 (sandra)<\/b>emailed for access Monday or Tuesday PM<\/p>

13\/02\/2023 10:34 (sandra)<\/b>reminder sent for access <\/p>

14\/02\/2023 10:22 (sandra)<\/b>arranged for the 15th <\/p>

15\/02\/2023 09:03 (alan)<\/b>Return to site and replace lamps over kitchen area<\/p>

15\/02\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55585","activity_ticket_id":"52839","ticket_reference":"HDT53920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking radiator","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"28\/30 Lisle Street","cs_id":"2384","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2384","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/23","activity_end":"2023-01-23 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64964","activity_notes":"Leaking radiator and leak into Flat 2.3Description: Kitchen radiator is leaking. Floor is soaked and so swollen that door can't be opened. It is now leaking into the bar. Engineer can reach this by going through the bar. Opening times 9am-late evening 3amMichael maintenance manager can be contacted on 07754983187, he is currently trying to isolate leak. Flat 2.3 : Description: Leak in the ceiling in the living and also in the shower room. The leak is dripping slowly and is currently contained. Tenant is home Hibiki - Flat 2.307428 180922","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 16:19 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 10:01 (roy)<\/b>Continuous leak from radiator which has sprung a leak. Filling loop left iopen, hence kept drainingDrained down system and left boiler off<\/p>

24\/01\/2023 13:43 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 21:13 (michaelk)<\/b>Attended site to investigate radiator leak in the kitchen. The radiator requires changing but due to the door frame, the radiator would need to be reduced in size. We have managed to shut down both sides of the radiator to make the radiator safe. Quote to follow. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55586","activity_ticket_id":"52840","ticket_reference":"HDT53921","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"DS\/JH\/15285 - Redecorate damaged window frame ","ticket_address_1":"Flat 2, Melbourne House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, Melbourne House","cs_id":"2253","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2253","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/02\/23","activity_end":"2023-02-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64965","activity_notes":"Redecorate damaged window frame 24th February between 8:30 and 1:30pm ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 09:05 (jane)<\/b>Access through the agent Knight Frank on email attached <\/p>

31\/01\/2023 11:22 (sandra)<\/b>emailed for access Friday 11 am <\/p>

03\/02\/2023 14:02 (sandra)<\/b>Can we book this for Thursday 16th between 8.30 and 13.30 will be fine.confirmed <\/p>

15\/02\/2023 14:08 (jane)<\/b>24th February between 8:30 and 1:30pm <\/p>

24\/02\/2023 11:59 (dean)<\/b>Done 210.00<\/p>

24\/02\/2023 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55587","activity_ticket_id":"52839","ticket_reference":"HDT53920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking radiator","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"28\/30 Lisle Street","cs_id":"2384","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2384","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/23","activity_end":"2023-01-24 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64966","activity_notes":"Description: Kitchen radiator is leaking. Floor is soaked and so swollen that door can't be opened. It is now leaking into the bar. Engineer can reach this by going through the bar. Opening times 9am-late evening 3amMichael maintenance manager can be contacted on 07754983187, he is currently trying to isolate leak. ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2023 16:19 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 10:01 (roy)<\/b>Continuous leak from radiator which has sprung a leak. Filling loop left iopen, hence kept drainingDrained down system and left boiler off<\/p>

24\/01\/2023 13:43 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 21:13 (michaelk)<\/b>Attended site to investigate radiator leak in the kitchen. The radiator requires changing but due to the door frame, the radiator would need to be reduced in size. We have managed to shut down both sides of the radiator to make the radiator safe. Quote to follow. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55588","activity_ticket_id":"52841","ticket_reference":"HDT53922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Leak in the ceiling in the living and also in the shower room. The leak is dripping slowly and is currently contained. ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/23","activity_end":"2023-01-24 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64967","activity_notes":"Description: Leak in the ceiling in the living and also in the shower room. The leak is dripping slowly and is currently contained. ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 09:35 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 11:28 (roy)<\/b>Leak into various places and apparently leaking for a week.3.3 gave me access and found toilet leaking in two places.Isolated inlet to toilet but only after tried tightening up valve. Leaking continuously Second leak is from the flush pipe but only leaked when flushed Also found silicone around shower tray needs replacing. This would contribute towards leak<\/p>

24\/01\/2023 13:44 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 21:17 (michaelk)<\/b>Attended site to investigate reported leaks in the bathroom. Repaired leaks to the toilet pan, flush pipe, inlet valve and replaced shower seal. The cistern was also relocated. 4hrs labour plus parts, total 213 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55589","activity_ticket_id":"52842","ticket_reference":"HDT53923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Several electrical issues - For Friday morning 27th January - Tenant home for access ","ticket_address_1":"Flat 3, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"2385","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2385","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/23","activity_end":"2023-02-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64968","activity_notes":"Several electrical issues -new knob to be fitted","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 10:56 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 10:20 (jane)<\/b>Button for hob on order <\/p>

29\/01\/2023 20:07 (alan)<\/b>Replace 3 broken lights switches Repair kitchen extractor hoodOrder replace knob for hob <\/p>

07\/02\/2023 12:53 (sandra)<\/b>part booked for monday to replace <\/p>

10\/02\/2023 11:48 (sandra)<\/b>Monday 13th after 10am <\/p>

10\/02\/2023 11:57 (sandra)<\/b>keys <\/p>

10\/02\/2023 12:05 (sandra)<\/b>tenant has rescheduled please re arrange for next Friday-17th. Tenant requested. Thanks<\/p>

10\/02\/2023 12:39 (sandra)<\/b>tenant home <\/p>

17\/02\/2023 15:41 (sandra)<\/b>rescheduled for Monday awaiting confirmation <\/p>

20\/02\/2023 10:16 (sandra)<\/b>Unfortunately I have misplaced the control knob for the hobPlease can we order another one and book back in? (20\/2)<\/p>

22\/02\/2023 12:07 (sandra)<\/b>cooker knob delivered and emailed for access on Thursday 23\/2<\/p>

23\/02\/2023 11:41 (alan)<\/b>Replace knob on hob <\/p>

23\/02\/2023 11:41 (alan)<\/b>Replace knob on hob <\/p>

23\/02\/2023 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55590","activity_ticket_id":"52841","ticket_reference":"HDT53922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Leak in the ceiling in the living and also in the shower room. The leak is dripping slowly and is currently contained. ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/23","activity_end":"2023-01-24 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64969","activity_notes":"Description: Leak in the ceiling in the living and also in the shower room. The leak is dripping slowly and is currently contained. ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 09:35 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 11:28 (roy)<\/b>Leak into various places and apparently leaking for a week.3.3 gave me access and found toilet leaking in two places.Isolated inlet to toilet but only after tried tightening up valve. Leaking continuously Second leak is from the flush pipe but only leaked when flushed Also found silicone around shower tray needs replacing. This would contribute towards leak<\/p>

24\/01\/2023 13:44 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 21:17 (michaelk)<\/b>Attended site to investigate reported leaks in the bathroom. Repaired leaks to the toilet pan, flush pipe, inlet valve and replaced shower seal. The cistern was also relocated. 4hrs labour plus parts, total 213 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55591","activity_ticket_id":"52404","ticket_reference":"HDT53485","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"AM\/JH\/15065 - To rewire 3No external lights above Dishoom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"12 Upper St Martins Lane ","cs_id":"2133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9NY","ticket_client_site":"2133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/23","activity_end":"2023-02-01 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64970","activity_notes":"To rewire 3No external lights above Dishoom For Wednesday 1st February at 8am with Alan ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 11:30 (jane)<\/b>Requested access for Wednesday 1st February <\/p>

24\/01\/2023 16:22 (jane)<\/b>Confirmed for 1st February at 8am <\/p>

01\/02\/2023 19:24 (roy)<\/b>Assist Alan with external lights<\/p>

02\/02\/2023 07:19 (alan)<\/b>Quoted works <\/p>

02\/02\/2023 07:21 (alan)<\/b>Quote works <\/p>

02\/02\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55592","activity_ticket_id":"52843","ticket_reference":"HDT53924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown bulb in common parts ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/23","activity_end":"2023-01-24 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64971","activity_notes":"Blown bulb in common parts ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 11:32 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 14:42 (roy)<\/b>Replace one LED E27 bulb.Checked all floors<\/p>

24\/01\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55593","activity_ticket_id":"52798","ticket_reference":"HDT53879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cotes Restaurant from flat above ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/23","activity_end":"2023-01-24 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64972","activity_notes":"Leak into Cotes Restaurant from flat above Flat 3, 17 Catherine Street : collect keys but ring the intercom first Flat 5, 17 Catherine Street - tenant will provide access If needed, the roof key is together with the front door set. ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 09:23 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:02 (jane)<\/b>Shower causing the problem.Waste fixings was loose and full of hair.Has someone unscrewed the waste to clear but not put it back right.We have refixed the waste and have asked Salvatore to see what it is like tomorrow<\/p>

19\/01\/2023 15:25 (roy)<\/b>Visited Tavistock St but after checking leak needed access into Catherine St flat 2Then following investigation leak from flat 1.Refixed WAste and cleared outlet.NTR tomorrow to see if further investigation is needed <\/p>

20\/01\/2023 10:00 (jane)<\/b>Leak has returned, tenant in Flat 1, 17 Catherine Street is home from 11am today for access for us to carry out a dye test <\/p>

20\/01\/2023 15:24 (travis)<\/b>Sourcing leak with Roy.<\/p>

20\/01\/2023 16:43 (jane)<\/b>Reported back to client we believe the leak is coming from Flat 3, the toilet and tiles will need to be removed <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending at 9am on Monday 24d January to remove toilet from wall and investigate further <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending Flat 3, 17 Catherine Street on Monday 23rd January from 9am to remove toilet from wall and investigate further <\/p>

21\/01\/2023 09:57 (roy)<\/b>Visited flat 1 and did a dye test to shower and toilet but made no difference in restaurant in colour of water.Found 4 inch soil pipe in wall and removed insulation and found leak coming from upstairs.Access into flat 3.Investigated and found toilet to be leaking.Toilet needs to be removed and possibly tiles on wall may need removing as well to access leak<\/p>

24\/01\/2023 13:00 (jane)<\/b>Still leaking into restaurant Returning today Flat 3: collect keys but ring the intercom first Flat 5: tenant will provide access If needed, the roof key is together with the front door set. <\/p>

24\/01\/2023 16:33 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 15:32 (travis)<\/b>Opening up works,Apartment three with Iain.<\/p>

25\/01\/2023 16:36 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 16:38 (jane)<\/b>Made access into Flat 3 bathroom behind, found all bone dry, will now need to make an inspection in Flat 1, waiting for access for tomorrow <\/p>

25\/01\/2023 21:20 (michaelk)<\/b>Attended site to repair leaking toilet as informed by Roy. Found back to wall pan leaking into the bathroom and with fittings loose. Replaced pan connector and flush cone and re-fixed back to framework. Tested for leak on completion. 4hrs labour plus parts, total 228 ex vat<\/p>

26\/01\/2023 14:48 (jane)<\/b>Re-attending at 9:30\/9:45am tomorrow to take down wall and repair 4 inch leaking soil pipework <\/p>

26\/01\/2023 16:06 (roy)<\/b>With Ian.Removed extractor fan to access ceiling area. Found all pipes from above flats (3,4 and 5) run into this soill pipe which is leaking below ceing but above toilet.Looks like a cracked pipe or a join.Extremely difficult to get to and need to remove 4 maybe 6 tiles and wall behind.Repkaced extractor fan<\/p>

26\/01\/2023 16:17 (iain)<\/b>Investigate leak.<\/p>

30\/01\/2023 07:38 (michaelk)<\/b>Attended site to break out bathroom wall in flat 1 to repair leaking soil pipework. Removed bathroom cabinet and cut out leaking section and fittings. Replaced pipework and fully tested on completion. Bathroom cabinet was fitted back to position however slight decoration may be required. Note; an access panel would be recommended for future access\/inspection. 2 x engineers 4 hrs plus parts, total 428 ex vat.<\/p>

31\/01\/2023 15:57 (sandra)<\/b>emailed client to see if they require works to the access panel and to carry out the redecoration works <\/p>

01\/02\/2023 12:21 (sandra)<\/b>access hatch and making good booked for today <\/p>

01\/02\/2023 16:26 (iain)<\/b>Installed access panel.<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 14:15 (jane)<\/b>For your records, COTE restaurant is at 17-21 Tavistock St; however, the leak was traced in the flats above, at 17 Catherine Street. <\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55594","activity_ticket_id":"52844","ticket_reference":"HDT53925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Socket making a noise in the living room ","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/23","activity_end":"2023-01-24 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64973","activity_notes":"Socket making a noise in the living room ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 14:35 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 15:22 (alan)<\/b>Tested for all sockets in living roomNo found faults found<\/p>

24\/01\/2023 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55595","activity_ticket_id":"52845","ticket_reference":"HDT53926","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unit 2 - Cannot unlock or lock the door - security issue ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/23","activity_end":"2023-01-24 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64974","activity_notes":"Unit 2 - Cannot unlock or lock the door - security issue ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 15:53 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 16:20 (travis)<\/b>Lock repair <\/p>

24\/01\/2023 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55596","activity_ticket_id":"52816","ticket_reference":"HDT53897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15382 - New Flooring ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/23","activity_end":"2023-02-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64975","activity_notes":"New Flooring ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2023 14:40 (jane)<\/b>Requested access to take a sample of the flooring <\/p>

24\/01\/2023 16:35 (iain)<\/b>Sample of flooring taken.<\/p>

25\/01\/2023 10:06 (jane)<\/b>Collected sample of the flooring, ordering flooring <\/p>

08\/02\/2023 09:28 (jane)<\/b>Updated client : Flooring on order and will come into stock next week <\/p>

20\/02\/2023 14:01 (sandra)<\/b>Per my conversation with Mike, installation of the new floor is booked for Tuesday, Feb 21st.Someone from the service apartments operator will be on-site at 9 am to provide access. <\/p>

21\/02\/2023 12:38 (travis)<\/b>Flooring,living room.<\/p>

21\/02\/2023 12:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55597","activity_ticket_id":"52846","ticket_reference":"HDT53927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For Wednesday 25th January ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/23","activity_end":"2023-01-25 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64976","activity_notes":"To carry out full gas compliance testing - For Wednesday 25th January ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2023 16:53 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/01\/2023 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55598","activity_ticket_id":"52846","ticket_reference":"HDT53927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For Wednesday 25th January ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/23","activity_end":"2023-01-24 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64977","activity_notes":"To carry out full gas compliance testing - For Wednesday 25th January ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 16:53 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/01\/2023 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55599","activity_ticket_id":"52847","ticket_reference":"HDT53928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - For Wednesday 25th January ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/23","activity_end":"2023-01-25 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64978","activity_notes":"Full gas compliance testing - For Wednesday 25th January ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 16:57 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/01\/2023 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55600","activity_ticket_id":"52848","ticket_reference":"HDT53929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - For Wednesday 25th January ","ticket_address_1":"Flat 2","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1905","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1905","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/23","activity_end":"2023-01-25 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64979","activity_notes":"Full gas compliance testing - For Wednesday 25th January ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 16:58 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/01\/2023 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55601","activity_ticket_id":"52849","ticket_reference":"HDT53930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - For Wednesday 25th January ","ticket_address_1":"Flat 3, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 18 Charlotte Street ","cs_id":"1642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1642","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/23","activity_end":"2023-01-25 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64980","activity_notes":"Full gas compliance testing - For Wednesday 25th January ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 17:00 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/01\/2023 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55602","activity_ticket_id":"52850","ticket_reference":"HDT53931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - For Wednesday 25th January ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/23","activity_end":"2023-01-25 18:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64981","activity_notes":"Full gas compliance testing - For Wednesday 25th January ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 17:01 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/01\/2023 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55603","activity_ticket_id":"52851","ticket_reference":"HDT53932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1,","ticket_address_2":"36 St: Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1,","cs_id":"2386","cs_address_2":"36 St: Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2386","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/23","activity_end":"2023-01-24 22:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64982","activity_notes":"No heating or hot water: Boiler issue boiler, there is a fault. No heating, no hot water.","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 21:38 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 07:07 (roy)<\/b>Boiler leaking. Found filling loop left open.Also gas valve was off. Turned on and reset. Boiler working but not sure why it is leaking.NTR<\/p>

25\/01\/2023 08:47 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 09:35 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2023 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55604","activity_ticket_id":"52852","ticket_reference":"HDT53933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":"Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Exeter Mansions","cs_id":"2387","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EE","ticket_client_site":"2387","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/23","activity_end":"2023-01-24 22:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64983","activity_notes":"No heating or hot water: Heating not worker screen blank","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2023 21:41 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 07:09 (roy)<\/b>No hot water due to low boiler pressure.Ok now but no heating due to controller not working.Possibly due to batteries but unable to open up cover. Tenant originally requested 8 am visit and now request we visit before 2 pm today <\/p>

25\/01\/2023 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55605","activity_ticket_id":"52647","ticket_reference":"HDT53728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"works to roof ","ticket_address_1":"20-24 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"20-24 Wellington Street ","cs_id":"2167","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2167","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/01\/23","activity_end":"2023-01-25 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64984","activity_notes":"works to roof would it be possible for the gulley outside 4, 30 Tavistock to be coated with Aquapol (or similar) and also the window head outside flat 3 to have some clear mastic over the crack?As well as the below, if possible from the cherry picker, could the loose tiles be fixed back in place?Also, would it be possible to increase high level gulley clearance from the cherry picker to quarterly? ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2022 11:27 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 15:53 (jane)<\/b>For Friday 20th at 7am <\/p>

19\/01\/2023 13:29 (jane)<\/b>Rescheduling for Tuesday morning 24th January <\/p>

25\/01\/2023 08:12 (travis)<\/b>Roof and gully works.<\/p>

25\/01\/2023 08:47 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 10:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2023 10:44 (iain)<\/b>Roof works.<\/p>

25\/01\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55606","activity_ticket_id":"52810","ticket_reference":"HDT53891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To adjust the main door closer so that it will slam to shut.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/23","activity_end":"2023-01-25 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64985","activity_notes":"can you please inform the engineer that the door is still not shutting properly, please return ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 09:47 (System)<\/b>Ticket Created<\/p>

20\/01\/2023 15:17 (roy)<\/b>Door ease and adjusted All ok<\/p>

20\/01\/2023 15:29 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 08:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2023 12:14 (roy)<\/b>Ease and adjusted door closure.Tested and definitely working ok<\/p>

25\/01\/2023 12:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55607","activity_ticket_id":"52647","ticket_reference":"HDT53728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"works to roof ","ticket_address_1":"20-24 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"20-24 Wellington Street ","cs_id":"2167","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2167","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/23","activity_end":"2023-01-25 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64986","activity_notes":"works to roof would it be possible for the gulley outside 4, 30 Tavistock to be coated with Aquapol (or similar) and also the window head outside flat 3 to have some clear mastic over the crack?As well as the below, if possible from the cherry picker, could the loose tiles be fixed back in place?Also, would it be possible to increase high level gulley clearance from the cherry picker to quarterly? ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2022 11:27 (System)<\/b>Ticket Created<\/p>

17\/01\/2023 15:53 (jane)<\/b>For Friday 20th at 7am <\/p>

19\/01\/2023 13:29 (jane)<\/b>Rescheduling for Tuesday morning 24th January <\/p>

25\/01\/2023 08:12 (travis)<\/b>Roof and gully works.<\/p>

25\/01\/2023 08:47 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2023 10:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2023 10:44 (iain)<\/b>Roof works.<\/p>

25\/01\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55608","activity_ticket_id":"52853","ticket_reference":"HDT53934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53933 Follow-Up - Flat 5 - Controller issue to heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/23","activity_end":"2023-01-25 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64987","activity_notes":"HDT53933 Follow-Up- Controller issue on boiler - Flat 5No hot water due to low boiler pressure. Ok now but no heating due to controller not working. Possibly due to batteries but unable to open up cover. Tenant now request we visit before 2 pm today","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 21:03 (michaelk)<\/b>Attended site to replace batteries to heating controls. 1hr labour plus parts, total 54.99 ex vat.<\/p>

26\/01\/2023 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55609","activity_ticket_id":"52854","ticket_reference":"HDT53935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53932 Follow-Up - on heating issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1,","cs_id":"2386","cs_address_2":"36 St: Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2386","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/23","activity_end":"2023-01-25 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64988","activity_notes":"HDT53932 Follow-UpTurned gas valve on and heating and hot water now working but NTR to sort out leak on boiler and increase pressure as will drop in pressure ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 21:06 (michaelk)<\/b>Attended site to investigate boiler fault. Found condense pipe had been reversed, altered and re-pressurised expansion vessel. Tested boiler over a period of time and could find no further faults. 2hrs labour 95<\/p>

26\/01\/2023 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55610","activity_ticket_id":"52819","ticket_reference":"HDT53900","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 9am on Wednesday 25th January - Buzz tenant in Flat 1 for access - To drain clean and check","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/23","activity_end":"2023-01-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64989","activity_notes":"For 9am on Wednesday 25th January - Buzz tenant in Flat 1for access - To drain clean and check drain in basement well area via basement flat and front basement well areawill need access to there rear well area outside the bathroom and the drain in the front basement well area as well. ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 16:37 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 10:43 (travis)<\/b>Drainage works.<\/p>

25\/01\/2023 10:43 (iain)<\/b>Drainage works.<\/p>

25\/01\/2023 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55611","activity_ticket_id":"52855","ticket_reference":"HDT53936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and install a fire blanket in the kitchen today","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/01\/23","activity_end":"2023-01-25 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64990","activity_notes":"To supply and install a fire blanket in the kitchen today","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 10:33 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 12:21 (tracy)<\/b>Access given by Deepa. Advised to Travis - Keys from the Security office. Please knock first. <\/p>

25\/01\/2023 12:52 (travis)<\/b>Fire blanket,supplied and fitted.<\/p>

25\/01\/2023 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55612","activity_ticket_id":"52856","ticket_reference":"HDT53937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Jet wash machine leaking ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/01\/23","activity_end":"2023-01-25 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64991","activity_notes":"Jet wash machine leaking ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2023 10:53 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 14:08 (jane)<\/b>Attending on Monday 30th January <\/p>

31\/01\/2023 14:26 (sandra)<\/b>from cleanmachine - I havent received the paperwork back yet, as soon as I get it , will let you know.waiting on update <\/p>

02\/02\/2023 16:59 (sandra)<\/b>The machine requires a Bespoke Kranzle Reel Hose.This has been ordered from the manufacturer, as soon as it is in we will be down to fit this.<\/p>

09\/02\/2023 11:20 (sandra)<\/b>part chased <\/p>

10\/02\/2023 09:45 (sandra)<\/b>Job was completed on 8th February.<\/p>

10\/02\/2023 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55613","activity_ticket_id":"52857","ticket_reference":"HDT53938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration of water damaged areas as to pictures ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Wardour Street ","cs_id":"1875","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1875","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/01\/23","activity_end":"2023-01-25 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64992","activity_notes":"Redecoration of water damaged areas as to pictures ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 13:34 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 18:29 (dean)<\/b>Done 160.00<\/p>

29\/01\/2023 19:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55614","activity_ticket_id":"52858","ticket_reference":"HDT53939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Tenant can provide access to the flat today by 4-4:30 pm. If this doesn't work, please feel free to use management keys","ticket_address_1":"3rd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/23","activity_end":"2023-01-25 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64993","activity_notes":"No hot water - Tenant can provide access to the flat today by 4-4:30 pm. If this doesn't work, please feel free to use management keysThe tenant from the flat mentioned above reported that the hot water runs for a few seconds and then goes to freezing cold.","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 13:45 (System)<\/b>Ticket Created<\/p>

25\/01\/2023 21:08 (michaelk)<\/b>Attended site to investigate the hot water problems. Found the mains heat exchanger kettling when running for a long period, which would explain the issues. I will forward costs to replace the heat exchanger and also the boiler due to the age. 2hrs labour 95<\/p>

26\/01\/2023 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55615","activity_ticket_id":"52859","ticket_reference":"HDT53940","ticket_client":"2083","client_name":"Joyce Rutherford","ticket_title":"Replacement valve to the shower ","ticket_address_1":"Flat 13","ticket_address_2":"4 Steward Street ","ticket_town":"Lonodn ","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13","cs_id":"626","cs_address_2":"4 Steward Street ","cs_town":"Lonodn ","cs_postcode":"E1 6FQ","ticket_client_site":"626","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/23","activity_end":"2023-02-02 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64994","activity_notes":"new valve to be fitted Wednesday morning. ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2023 14:18 (System)<\/b>Ticket Created<\/p>

26\/01\/2023 08:57 (jane)<\/b>Valve on order <\/p>

31\/01\/2023 10:20 (sandra)<\/b>booked for Wednesday 1st between 8 - 9am <\/p>

01\/02\/2023 09:09 (sandra)<\/b>part of the valve is damaged and we have ordered the damaged part on a 24 hour courier for tomorrow. emailed for access Thursday 8am<\/p>

01\/02\/2023 14:13 (sandra)<\/b>confirmed for Thursday <\/p>

03\/02\/2023 07:20 (michaelk)<\/b>Attended site to remove and redirect vent pipework on the roof. Completed work and left in full working order. 4hrs labour plus parts, total 198.80 ex vat.<\/p>

03\/02\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55616","activity_ticket_id":"52860","ticket_reference":"HDT53941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15398 - Repairs and redecoration to ceiling ","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/02\/23","activity_end":"2023-02-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64995","activity_notes":"Repairs and redecoration to ceiling Let us know when you want to attend","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 10:02 (sandra)<\/b>I hope you are doing well.Im waiting for a date your painter can attend to redecorate the ceiling in flat 6. <\/p>

31\/01\/2023 11:07 (sandra)<\/b>booked for Thursday morning <\/p>

31\/01\/2023 13:28 (sandra)<\/b>This is booked for Thursday. The apartment is empty.Apartment Door Code: 1104.Building front door code: 7671A<\/p>

06\/02\/2023 19:54 (dean)<\/b>Done480.00<\/p>

07\/02\/2023 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55617","activity_ticket_id":"52861","ticket_reference":"HDT53942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check over boiler - collect keys from security in Kingly Court","ticket_address_1":"Flat 2, 23 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"1433","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1433","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/01\/23","activity_end":"2023-01-26 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64996","activity_notes":"To check over boiler - collect keys from security in Kingly Court","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 09:36 (System)<\/b>Ticket Created<\/p>

26\/01\/2023 12:35 (michaelk)<\/b>Attended site to inspect boiler for safe operation. Tested all safety functions and left in full working order. Note; the boiler is safe to operate, however is approx 12- 15 years old and has some case vibration when operating due to age. Will provide a quote to upgrade. I have fitted a new co alarm whilst on site. 3hrs labour 140.<\/p>

26\/01\/2023 12:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55618","activity_ticket_id":"52862","ticket_reference":"HDT53943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower is leaking - provide access Wednesday 1st Feb between 11am and 3pm","ticket_address_1":"Flat 3","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/23","activity_end":"2023-02-01 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64997","activity_notes":"Shower is leaking - provide access Wednesday 1st Feb between 11am and 3pm","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 10:03 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 07:18 (michaelk)<\/b>Attended site to investigate leaking shower. Attempted repair to solve the shaft\/seal leak, however this couldn't be achieved. The mixer cartridge is unknown so a replacement is required. 2hrs labour 95<\/p>

02\/02\/2023 12:22 (sandra)<\/b>quote sent for replacement shower <\/p>

07\/02\/2023 11:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55619","activity_ticket_id":"52863","ticket_reference":"HDT53944","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To service boiler and make sure the below is documented for each property - Alan can explain more ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"2306","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2306","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/23","activity_end":"2023-03-14 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64998","activity_notes":"To service boiler and make sure the below is documented for each property - Alan can explain more 107-115 Long acreThe safety valve should be checked as part of the annual boiler servicing to ensure correct operation at the set pressure. The boiler should be periodically serviced, and protection control devices functionally checked to ensure correct operation.The cylinder should be periodically serviced, and protection control devices functionally checked to ensure correct operation.Minimum shell thickness 1.4mm determined by ultrasonic thickness meter No.UTM\/257A. This item of equipment has been assessed and is exempt from the requirement to have a 'Written Scheme of Examination' under 'The Pressure Systems Safety Regulations 2000'. Normal maintenance, including inspection should be regularly carried out as part of your obligations under the Health and Safety at Work Act 1974.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 10:18 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 12:42 (sandra)<\/b>ordering gaskets and booked for 1st <\/p>

10\/02\/2023 11:39 (sandra)<\/b>booked for 1st and 2nd <\/p>

02\/03\/2023 06:50 (michaelk)<\/b>Attended site to service water heaters, however we could not achieve safe isolation due to isolation valves fitted to each water heater. I have quoted to replace valves. 1hr labour 50<\/p>

03\/03\/2023 11:02 (sandra)<\/b>waiting for further quote to be authorised so that we can change the valves and then continue with these works <\/p>

09\/03\/2023 10:02 (sandra)<\/b>booked for Tuesday 14th<\/p>

16\/03\/2023 07:46 (michaelk)<\/b>Attended site to carry out annual maintenance to 2 x lochinvar water heaters. The water heaters were drained down and an internal inspection\/clean out was performed. New clean out door seals were replaced and the water heaters were then re-filled. The gas burners were then serviced and gas certificates completed. All paperwork and photographic evidence will be passed to the site office. 1 x engineer, 2 x days, including service kits. (water only) total 990 ex vat.<\/p>

16\/03\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55620","activity_ticket_id":"52864","ticket_reference":"HDT53945","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To service boiler and make sure the below is documented for each property - Alan can explain more","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/23","activity_end":"2023-02-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"64999","activity_notes":"To service boiler and make sure the below is documented for each property - Alan can explain moreMercer walk The safety valve should be checked as part of the annual boiler servicing to ensure correct operation at the set pressure.The boiler should be periodically serviced, and protection control devices functionally checked to ensure correct operation.The cylinder should be periodically serviced, and protection control devices functionally checked to ensure correct operation.Minimum shell thickness 1.4mm determined by ultrasonic thickness meter No.UTM\/257A. This item of equipment has been assessed and is exempt from the requirement to have a 'Written Scheme of Examination' under 'The Pressure Systems Safety Regulations 2000'. Normal maintenance, including inspection should be regularly carried out as part of your obligations under the Health and Safety at Work Act 1974.The engine should be periodically serviced, and protection control devices functionally checked to ensure correct operation.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 10:20 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 11:38 (sandra)<\/b>booked for 22nd <\/p>

24\/02\/2023 08:10 (michaelk)<\/b>Attended site to complete boiler servicing to 2 x heating boilers. 2 days labour, 1 x engineer. 730.Note; safety valves on both boilers are to be bench tested on Monday 27th.<\/p>

24\/02\/2023 09:55 (sandra)<\/b>Note; safety valves on both boilers are to be bench tested on Monday 27th.booked for Monday <\/p>

01\/03\/2023 06:11 (michaelk)<\/b>Attended site to strip down safety valve to bench test. Work still to be completed. 2hrs, 2 x engineers 190<\/p>

02\/03\/2023 07:02 (michaelk)<\/b>Attended site to remove safety valves from boiler n1 and n2 and to bench test. The safety valves were tested to confirm discharge pressures matched the stamped pressure of 3.2bar. The tests were recorded for site files. 4hrs labour 2 x engineers. Total 370<\/p>

02\/03\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55621","activity_ticket_id":"52865","ticket_reference":"HDT53946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Entrance door is not self locking - urgent for today ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/01\/23","activity_end":"2023-01-26 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65000","activity_notes":"Entrance door is not self locking Description: Entrance door is not self locking.People have to force the door closed when they enter\/exit to make sure the door is secure and many clients on site won't be checking this.Needs urgent attendance ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 11:16 (System)<\/b>Ticket Created<\/p>

26\/01\/2023 13:15 (travis)<\/b>Refitting of main door leaf,floor bolt keep.Removal and cleaning and oiling of door night latch,Tested.<\/p>

26\/01\/2023 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55622","activity_ticket_id":"52866","ticket_reference":"HDT53947","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"List of works for Tuesday 31st January ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/23","activity_end":"2023-01-31 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65001","activity_notes":"List of works for Tuesday 31st January (office) handy man to come to our office Tuesday 31st January. We have some walls that need touching up with some white paint, and some notice boards to be put onto the wall. (Dean said it's only touching up areas in white paint, if you cannot do this, please let us know)We also need a high ladder to be brought so a defect in our ceiling can be fixed. I have attached a picture of it to this email, Im unsure what could be used to stick this back up but hopefully your worker would have an idea. ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 11:26 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 11:50 (travis)<\/b>List of works in main office.<\/p>

31\/01\/2023 13:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55623","activity_ticket_id":"52867","ticket_reference":"HDT53948","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"To install some draft excluders on our front door","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/01\/23","activity_end":"2023-01-26 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65002","activity_notes":"To install some draft excluders on our front door","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 12:51 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 15:34 (iain)<\/b>Draft proof door and adjust.<\/p>

27\/01\/2023 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55624","activity_ticket_id":"52868","ticket_reference":"HDT53949","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Main glass door and frame has dropped ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Cancelled","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"26\/01\/23","activity_end":"2023-01-26 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65003","activity_notes":"Main glass door and frame has dropped ","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2023 13:06 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55625","activity_ticket_id":"52800","ticket_reference":"HDT53881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15390 - New extractor fan ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 Goodwins Court","cs_id":"1119","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1119","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/23","activity_end":"2023-01-27 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65004","activity_notes":"Travis can you attend here Friday morning 27th please (speak to Michael R for more details)to construct timber framework to recess bulkhead within shower cubicle and install aqua-board, reinstate light fitting and allow to decorateTenant home for access On a side note, she informed us that she's pregnant and might require to use the bathroom a little more often. ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 13:23 (jane)<\/b>Regarding removing the glass, can your team take measurements, place the order and replace it when it arrives?I want to avoid leaving the tenant without the extractor fan or with a wooden pan. By experience, glass manufacturer takes a while to fabricate glass<\/p>

19\/01\/2023 14:39 (alan)<\/b>Quoted works <\/p>

20\/01\/2023 13:52 (jane)<\/b>Requested access at 3pm on Monday 23rd to take measurements of the glass <\/p>

25\/01\/2023 09:48 (alan)<\/b>Take measurements for new glass for fan<\/p>

26\/01\/2023 13:11 (jane)<\/b>Attending on Friday morning 27th to construct timber framework to recess bulkhead within shower cubicle <\/p>

27\/01\/2023 14:22 (travis)<\/b>Shower bulkhead works and decorations.<\/p>

30\/01\/2023 14:40 (alan)<\/b>Return to site Replace light in shower room and replace bathroom extractor fan Dean needs to return to decorate around window<\/p>

31\/01\/2023 11:22 (sandra)<\/b>emailed for access on Friday 3rd <\/p>

31\/01\/2023 13:23 (sandra)<\/b>booked Friday morning <\/p>

06\/02\/2023 19:56 (dean)<\/b>Done 80.00<\/p>

07\/02\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55626","activity_ticket_id":"52869","ticket_reference":"HDT53950","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/15399 - Running man sign and additional emergency light with directional arrow ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/02\/23","activity_end":"2023-02-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65005","activity_notes":"Running man sign and additional emergency light with directional arrow BOOKED FOR 8AM ON MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 10:27 (jane)<\/b>Parts on order <\/p>

21\/02\/2023 13:02 (sandra)<\/b>booked for Monday <\/p>

21\/02\/2023 13:03 (sandra)<\/b>awaiting confirmation <\/p>

21\/02\/2023 14:50 (sandra)<\/b>BOOKED 8AM ON MONDAY 27TH<\/p>

27\/02\/2023 14:58 (alan)<\/b>Quoted works <\/p>

27\/02\/2023 16:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55627","activity_ticket_id":"52870","ticket_reference":"HDT53951","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/23","activity_end":"2023-02-09 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65006","activity_notes":"PAT testing and Emergency light drain down EM TEST ONLY FRIDAY 3RD EVENING ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 15:42 (jane)<\/b>Requested access to attend next Friday evening 3rd February after the restaurant closes to carry out the emergency lighting testing <\/p>

01\/02\/2023 11:20 (sandra)<\/b>PAT test to be arranged once fixed <\/p>

03\/02\/2023 23:42 (alan)<\/b>Emergency light test<\/p>

04\/02\/2023 13:20 (michael)<\/b>Emergency Light drain down test complete. Awaiting PAT machine for calibration then will book in PAT <\/p>

20\/02\/2023 11:10 (sandra)<\/b>emailed for Wednesday 22nd at 8am - awaiting confirmation <\/p>

20\/02\/2023 13:16 (sandra)<\/b>22nd February Confirmed 8am<\/p>

22\/02\/2023 20:48 (roy)<\/b>Pat testing <\/p>

23\/02\/2023 10:41 (roy)<\/b>Completion of pat test<\/p>

23\/02\/2023 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55628","activity_ticket_id":"52870","ticket_reference":"HDT53951","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/01\/23","activity_end":"2023-01-26 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65007","activity_notes":"PAT testing and Emergency light drain down ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2023 15:42 (jane)<\/b>Requested access to attend next Friday evening 3rd February after the restaurant closes to carry out the emergency lighting testing <\/p>

01\/02\/2023 11:20 (sandra)<\/b>PAT test to be arranged once fixed <\/p>

03\/02\/2023 23:42 (alan)<\/b>Emergency light test<\/p>

04\/02\/2023 13:20 (michael)<\/b>Emergency Light drain down test complete. Awaiting PAT machine for calibration then will book in PAT <\/p>

20\/02\/2023 11:10 (sandra)<\/b>emailed for Wednesday 22nd at 8am - awaiting confirmation <\/p>

20\/02\/2023 13:16 (sandra)<\/b>22nd February Confirmed 8am<\/p>

22\/02\/2023 20:48 (roy)<\/b>Pat testing <\/p>

23\/02\/2023 10:41 (roy)<\/b>Completion of pat test<\/p>

23\/02\/2023 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55629","activity_ticket_id":"52871","ticket_reference":"HDT53952","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Out of hours for the emergency light test and in hours for the PAT testing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/01\/23","activity_end":"2023-01-26 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65008","activity_notes":"AM\/SW\/14548 - Out of hours for the emergency light test and in hours for the PAT testing","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2023 15:43 (jane)<\/b>Requested to attend to Covent Garden Restaurant out of hours first <\/p>

13\/02\/2023 04:43 (alan)<\/b>Emergency light test<\/p>

20\/02\/2023 11:18 (sandra)<\/b>PAT test - 1st March - awaiting confirmation of access.<\/p>

24\/02\/2023 09:12 (sandra)<\/b>Confirmed for 1st March <\/p>

01\/03\/2023 17:06 (roy)<\/b>Pat test<\/p>

01\/03\/2023 17:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55630","activity_ticket_id":"52871","ticket_reference":"HDT53952","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Out of hours for the emergency light test and in hours for the PAT testing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/23","activity_end":"2023-02-20 22:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65009","activity_notes":"AM\/SW\/14548 - Out of hours for the emergency light test and in hours for the PAT testingbooked for 10th Evening ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 15:43 (jane)<\/b>Requested to attend to Covent Garden Restaurant out of hours first <\/p>

13\/02\/2023 04:43 (alan)<\/b>Emergency light test<\/p>

20\/02\/2023 11:18 (sandra)<\/b>PAT test - 1st March - awaiting confirmation of access.<\/p>

24\/02\/2023 09:12 (sandra)<\/b>Confirmed for 1st March <\/p>

01\/03\/2023 17:06 (roy)<\/b>Pat test<\/p>

01\/03\/2023 17:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55631","activity_ticket_id":"52798","ticket_reference":"HDT53879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cotes Restaurant from flat above ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/23","activity_end":"2023-01-28 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65010","activity_notes":"To repair soil pipe in Flat 1For 9:30-9:45 tomorrow morning ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 09:23 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:02 (jane)<\/b>Shower causing the problem.Waste fixings was loose and full of hair.Has someone unscrewed the waste to clear but not put it back right.We have refixed the waste and have asked Salvatore to see what it is like tomorrow<\/p>

19\/01\/2023 15:25 (roy)<\/b>Visited Tavistock St but after checking leak needed access into Catherine St flat 2Then following investigation leak from flat 1.Refixed WAste and cleared outlet.NTR tomorrow to see if further investigation is needed <\/p>

20\/01\/2023 10:00 (jane)<\/b>Leak has returned, tenant in Flat 1, 17 Catherine Street is home from 11am today for access for us to carry out a dye test <\/p>

20\/01\/2023 15:24 (travis)<\/b>Sourcing leak with Roy.<\/p>

20\/01\/2023 16:43 (jane)<\/b>Reported back to client we believe the leak is coming from Flat 3, the toilet and tiles will need to be removed <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending at 9am on Monday 24d January to remove toilet from wall and investigate further <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending Flat 3, 17 Catherine Street on Monday 23rd January from 9am to remove toilet from wall and investigate further <\/p>

21\/01\/2023 09:57 (roy)<\/b>Visited flat 1 and did a dye test to shower and toilet but made no difference in restaurant in colour of water.Found 4 inch soil pipe in wall and removed insulation and found leak coming from upstairs.Access into flat 3.Investigated and found toilet to be leaking.Toilet needs to be removed and possibly tiles on wall may need removing as well to access leak<\/p>

24\/01\/2023 13:00 (jane)<\/b>Still leaking into restaurant Returning today Flat 3: collect keys but ring the intercom first Flat 5: tenant will provide access If needed, the roof key is together with the front door set. <\/p>

24\/01\/2023 16:33 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 15:32 (travis)<\/b>Opening up works,Apartment three with Iain.<\/p>

25\/01\/2023 16:36 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 16:38 (jane)<\/b>Made access into Flat 3 bathroom behind, found all bone dry, will now need to make an inspection in Flat 1, waiting for access for tomorrow <\/p>

25\/01\/2023 21:20 (michaelk)<\/b>Attended site to repair leaking toilet as informed by Roy. Found back to wall pan leaking into the bathroom and with fittings loose. Replaced pan connector and flush cone and re-fixed back to framework. Tested for leak on completion. 4hrs labour plus parts, total 228 ex vat<\/p>

26\/01\/2023 14:48 (jane)<\/b>Re-attending at 9:30\/9:45am tomorrow to take down wall and repair 4 inch leaking soil pipework <\/p>

26\/01\/2023 16:06 (roy)<\/b>With Ian.Removed extractor fan to access ceiling area. Found all pipes from above flats (3,4 and 5) run into this soill pipe which is leaking below ceing but above toilet.Looks like a cracked pipe or a join.Extremely difficult to get to and need to remove 4 maybe 6 tiles and wall behind.Repkaced extractor fan<\/p>

26\/01\/2023 16:17 (iain)<\/b>Investigate leak.<\/p>

30\/01\/2023 07:38 (michaelk)<\/b>Attended site to break out bathroom wall in flat 1 to repair leaking soil pipework. Removed bathroom cabinet and cut out leaking section and fittings. Replaced pipework and fully tested on completion. Bathroom cabinet was fitted back to position however slight decoration may be required. Note; an access panel would be recommended for future access\/inspection. 2 x engineers 4 hrs plus parts, total 428 ex vat.<\/p>

31\/01\/2023 15:57 (sandra)<\/b>emailed client to see if they require works to the access panel and to carry out the redecoration works <\/p>

01\/02\/2023 12:21 (sandra)<\/b>access hatch and making good booked for today <\/p>

01\/02\/2023 16:26 (iain)<\/b>Installed access panel.<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 14:15 (jane)<\/b>For your records, COTE restaurant is at 17-21 Tavistock St; however, the leak was traced in the flats above, at 17 Catherine Street. <\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55632","activity_ticket_id":"52872","ticket_reference":"HDT53953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - FOR TUESDAY 31ST JANUARY ","ticket_address_1":"Flat 2, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/23","activity_end":"2023-01-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65011","activity_notes":"To carry out five yearly fixed electrical inspection - FOR TUESDAY 31ST JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 16:07 (System)<\/b>Ticket Created<\/p>

26\/01\/2023 16:25 (jane)<\/b>Salvatore to confirm with access details by Monday<\/p>

01\/02\/2023 07:24 (alan)<\/b>Electrical inspection <\/p>

01\/02\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55633","activity_ticket_id":"52873","ticket_reference":"HDT53954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - FOR TUESDAY 31ST JANUARY ","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/23","activity_end":"2023-01-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65012","activity_notes":"To carry out five yearly fixed electrical inspection - FOR TUESDAY 31ST JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 16:15 (System)<\/b>Ticket Created<\/p>

26\/01\/2023 16:25 (jane)<\/b>Salvatore to confirm with access details by Monday<\/p>

01\/02\/2023 07:23 (alan)<\/b>Electrical inspection <\/p>

01\/02\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55634","activity_ticket_id":"52874","ticket_reference":"HDT53955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - FOR TUESDAY 31ST JANUARY ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1763","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1763","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/23","activity_end":"2023-01-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65013","activity_notes":"To carry out five yearly fixed electrical inspection - FOR TUESDAY 31ST JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 16:19 (System)<\/b>Ticket Created<\/p>

26\/01\/2023 16:25 (jane)<\/b>Salvatore to confirm with access details by Monday<\/p>

01\/02\/2023 07:22 (alan)<\/b>Electrical inspection <\/p>

01\/02\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55635","activity_ticket_id":"52875","ticket_reference":"HDT53956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - FOR TUESDAY 31ST JANUARY ","ticket_address_1":"Flat 5, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 25 Garrick Street ","cs_id":"1418","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1418","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/23","activity_end":"2023-01-31 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65014","activity_notes":"To carry out five yearly fixed electrical inspection - FOR TUESDAY 31ST JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 16:23 (System)<\/b>Ticket Created<\/p>

26\/01\/2023 16:25 (jane)<\/b>Salvatore to confirm with access details by Monday<\/p>

01\/02\/2023 07:21 (alan)<\/b>Electrical inspection <\/p>

01\/02\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55636","activity_ticket_id":"52876","ticket_reference":"HDT53957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - FOR THURSDAY 2ND FEBRUARY ","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2328","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2328","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/23","activity_end":"2023-02-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65015","activity_notes":"To carry out five yearly fixed electrical inspection - FOR THURSDAY 2ND FEBRUARY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 16:28 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 15:50 (alan)<\/b>Electrical inspection <\/p>

02\/02\/2023 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55637","activity_ticket_id":"52877","ticket_reference":"HDT53958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - FOR THURSDAY 2ND FEBRUARY ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/23","activity_end":"2023-02-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65016","activity_notes":"To carry out five yearly fixed electrical inspection - FOR THURSDAY 2ND FEBRUARY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 16:31 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 15:50 (alan)<\/b>Electrical inspection <\/p>

02\/02\/2023 15:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55638","activity_ticket_id":"52878","ticket_reference":"HDT53959","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - FOR THURSDAY 2ND FEBRUARY ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1744","cs_address_2":"25 Garrick St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1744","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/23","activity_end":"2023-02-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65017","activity_notes":"To carry out five yearly fixed electrical inspection - FOR THURSDAY 2ND FEBRUARY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 16:35 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 15:51 (alan)<\/b>Electrical inspection <\/p>

02\/02\/2023 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55639","activity_ticket_id":"52879","ticket_reference":"HDT53960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly fixed electrical inspection - FOR THURSDAY 2ND FEBRUARY ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/23","activity_end":"2023-02-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65018","activity_notes":"To carry out five yearly fixed electrical inspection - FOR THURSDAY 2ND FEBRUARY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 16:38 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 15:51 (alan)<\/b>Electrical inspection <\/p>

02\/02\/2023 15:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55640","activity_ticket_id":"52880","ticket_reference":"HDT53961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Issue with tenants boiler, boiler error messages states F62 on a valiant boiler. ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65019","activity_notes":"Description: Issue with tenants boiler, boiler error messages states F62 on a valiant boiler. ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 09:10 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 07:41 (michaelk)<\/b>Attended site to investigate boiler fault. Found that the fan was running noisey due to bearing wear. Collected replacement parts and returned to site to carry out repair, testing on completion. 4hrs labour plus parts, total <\/p>

30\/01\/2023 08:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55641","activity_ticket_id":"52881","ticket_reference":"HDT53962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking kitchen sink ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65020","activity_notes":"Leaking kitchen sink Description: There is water leaking from the kitchen sink waste pipe. It is dripping from the u-bend.Caller has placed a bowl underneath and it should be ok overnight. Attendance Friday AM please. Site Contact:Sibgha - Flat #3.107496 508384","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 09:14 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 07:45 (michaelk)<\/b>Attended site to investigate reported leak. Found kitchen tap leaking through insert. Removed insert and tried to match locally, however this wasn't achievable. A replacement tap will be collected and fitted on Monday. The tap has been isolated. 2hrs labour 95<\/p>

31\/01\/2023 07:45 (michaelk)<\/b>Attended site to replace leaking kitchen sink tap as arranged. Left in full working order. 3hrs labour plus parts, total 281.80 ex vat.<\/p>

31\/01\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55642","activity_ticket_id":"52882","ticket_reference":"HDT53963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Please can we have attendance from a plumber to review the Shower drain as it slowly draining water. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/23","activity_end":"2023-01-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65021","activity_notes":"Tenant will be home at 8am on Monday Contact details any problems 07534 141 957Description: Please can we have attendance from a plumber to review the Shower drain as it slowly draining water. Reported By:Qeis Mezghani - 4A Rupert Court07534 141 957mezghani.qeis@gmail.com Mike I will book this in for Monday, let me know when you want to attend ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 10:18 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 11:34 (jane)<\/b>Tenant will be home at 8am on Monday 30th January Contact details any problems 07534 141 957<\/p>

31\/01\/2023 07:23 (michaelk)<\/b>Attended site to investigate shower waste. Removed trap and cleaned and tested on completion. 1hr labour 50<\/p>

31\/01\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55643","activity_ticket_id":"52883","ticket_reference":"HDT53964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace batteries to smoke alarm - Management keys for access ","ticket_address_1":"Flat 1.1","ticket_address_2":"16 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"1995","cs_address_2":"16 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65022","activity_notes":"To replace batteries to smoke alarm - Management keys for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 10:39 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 14:42 (alan)<\/b>Replace batteries in smoke alarms <\/p>

30\/01\/2023 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55644","activity_ticket_id":"52884","ticket_reference":"HDT53965","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15400 - To supply and fit new CO2 alarm to 4No properties - Flat 1, Flat 4, Flat 5 and Flat 6","ticket_address_1":"126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"126 Long Acre ","cs_id":"504","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"504","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/23","activity_end":"2023-02-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65023","activity_notes":"To supply and fit new CO2 alarm to 4No properties - Flat 1, Flat 4, Flat 5 and Flat 6keys for all but Flat 1 is home ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 12:27 (sandra)<\/b>emailed for access on Monday <\/p>

01\/02\/2023 15:18 (sandra)<\/b>Flat 5 has confirmed with management keys <\/p>

03\/02\/2023 11:33 (sandra)<\/b>Flat 6 will be homeFlat 5 use keysFlat 1 will be homeFlat 4 pick up keys and knock first Monday <\/p>

03\/02\/2023 12:22 (sandra)<\/b>Flat 6 is now with keys <\/p>

07\/02\/2023 07:39 (michaelk)<\/b>Attended flats and installed new co alarms. 2hrs labour plus parts, total 175 ex vat.<\/p>

07\/02\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55645","activity_ticket_id":"52885","ticket_reference":"HDT53966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"16A - guest toilet by the entrance the flush is constantly running ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65024","activity_notes":"16A - guest toilet by the entrance the flush is constantly running keys but knock first","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2023 15:18 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 15:19 (jane)<\/b>We are waiting on Flat Number details and access for Monday 30th Emailed Site Contact:Evelyn07540326933Evelyn@carnabyinternational.com <\/p>

30\/01\/2023 11:14 (sandra)<\/b>Please attend today.Collect management keys but buzz first.Flat 2.3<\/p>

30\/01\/2023 16:21 (iain)<\/b>Source, supply and fit new flush valve.<\/p>

30\/01\/2023 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55646","activity_ticket_id":"52886","ticket_reference":"HDT53967","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For 30th January between 9 and 1pm - To gutter and gulley and drain clean ","ticket_address_1":"19\/28 Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19\/28 Devonshire Close ","cs_id":"718","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"718","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/23","activity_end":"2023-01-30 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65025","activity_notes":"For Monday 30th January between 9 and 1pm - To gutter and gulley and drain clean ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 15:49 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 11:57 (iain)<\/b>Roofs, gutters, gulleys and manholes.<\/p>

30\/01\/2023 12:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55647","activity_ticket_id":"52887","ticket_reference":"HDT53968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":"Egmont House","ticket_address_2":"Flat2, 114-118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Egmont House","cs_id":"2389","cs_address_2":"Flat2, 114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2389","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65026","activity_notes":"No heating or hot water: ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2023 09:44 (System)<\/b>Ticket Created<\/p>

29\/01\/2023 10:56 (roy)<\/b>Boiler issues but external gas leak which gas been isolated for whole building<\/p>

29\/01\/2023 19:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55648","activity_ticket_id":"52888","ticket_reference":"HDT53969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":"Egmont House","ticket_address_2":"Flat 4, 114-118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Egmont House","cs_id":"2390","cs_address_2":"Flat 4, 114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2390","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65027","activity_notes":"No heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2023 09:46 (System)<\/b>Ticket Created<\/p>

29\/01\/2023 10:57 (roy)<\/b>Boiler not working due to external gas leak<\/p>

29\/01\/2023 19:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55649","activity_ticket_id":"52889","ticket_reference":"HDT53970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smoke detector:","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2391","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2391","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65028","activity_notes":"Smoke detector: beeping and is on the ceiling and the ceiling is really high so would need an extremely high step ladder - cbre came out to test before ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2023 19:44 (System)<\/b>Ticket Created<\/p>

29\/01\/2023 19:48 (roy)<\/b>Replaced heat alarm<\/p>

29\/01\/2023 19:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55650","activity_ticket_id":"52890","ticket_reference":"HDT53971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Toilet:","ticket_address_1":"3rd Floor","ticket_address_2":"21 - 24A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"2392","cs_address_2":"21 - 24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2392","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65029","activity_notes":"Blocked Toilet:","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2023 19:51 (System)<\/b>Ticket Created<\/p>

29\/01\/2023 19:54 (roy)<\/b>Cleared blocked toiletTested all ok<\/p>

29\/01\/2023 19:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55651","activity_ticket_id":"52891","ticket_reference":"HDT53972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1 ","ticket_address_2":"80 - 82 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2393","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2393","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65030","activity_notes":"No heating or hot water: There is no heating radiators are not workinghot water is not working Tenant will be home after 22:00 Tenant has asked if she can be called before hand with ETA ","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2023 07:57 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 08:08 (roy)<\/b>Flat 1a Pressure was on zero.Upped pressure to 1.2 and took a while to fire up.No leaks found anywhereMay need to investigate further if pressure drops again<\/p>

30\/01\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55652","activity_ticket_id":"52891","ticket_reference":"HDT53972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1 ","ticket_address_2":"80 - 82 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2393","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2393","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65031","activity_notes":"No heating or hot water: There is no heating radiators are not workinghot water is not working Tenant will be home after 22:00 Tenant has asked if she can be called before hand with ETA ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 07:57 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 08:08 (roy)<\/b>Flat 1a Pressure was on zero.Upped pressure to 1.2 and took a while to fire up.No leaks found anywhereMay need to investigate further if pressure drops again<\/p>

30\/01\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55653","activity_ticket_id":"52892","ticket_reference":"HDT53973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water dripping from ceiling:","ticket_address_1":"Flat 4,","ticket_address_2":"80 - 82 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,","cs_id":"2394","cs_address_2":"80 - 82 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65032","activity_notes":"Water dripping from ceiling: Water is dripping from the ceiling light fitting.This happened once before under reference 366462, coming from flat 6. ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 08:00 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 08:11 (roy)<\/b>Checked lights in flat.All okFlat 6 the shower tray has dropped and silicone around tray needs redoing.Around glass frame in corner is probably cause as wooden door frame outside is rotten<\/p>

30\/01\/2023 08:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55654","activity_ticket_id":"52893","ticket_reference":"HDT53974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT53973 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,","cs_id":"2394","cs_address_2":"80 - 82 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2394","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/23","activity_end":"2023-01-30 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65033","activity_notes":"HDT53973 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 10:50 (sandra)<\/b>emailed for access to Flat 6 to reapply the silicone to the shower <\/p>

30\/01\/2023 11:12 (sandra)<\/b>waiting access confirmation <\/p>

30\/01\/2023 11:21 (sandra)<\/b>tenant home for access today <\/p>

30\/01\/2023 16:19 (iain)<\/b>Remastic shower.<\/p>

30\/01\/2023 16:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55655","activity_ticket_id":"52894","ticket_reference":"HDT53975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine Issue:","ticket_address_1":"Flat 5,","ticket_address_2":"16A Little Newport Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5,","cs_id":"2395","cs_address_2":"16A Little Newport Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2395","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/01\/23","activity_end":"2023-01-30 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65034","activity_notes":"Washing Machine Issue: Washing machine in the above mentioned property isnt working, it stopped draining and there is water sitting inside.Please can you let me know when someone can attend so I can arrange access with tenant.","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2023 09:31 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 12:32 (sandra)<\/b>Wednesday awaiting time confirmation <\/p>

30\/01\/2023 12:33 (sandra)<\/b>emailed for access today\/tomorrow to release the door for the tenant on the washing machine <\/p>

30\/01\/2023 13:07 (sandra)<\/b>tenant has taken 10 am on Wednesday from repairaid. no need to send someone sooner <\/p>

30\/01\/2023 15:40 (sandra)<\/b>tenant will be at home for access <\/p>

01\/02\/2023 21:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55656","activity_ticket_id":"52895","ticket_reference":"HDT53976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2396","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2396","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/23","activity_end":"2023-01-30 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65035","activity_notes":"List of works. - the light in the closet with the washing machine seems to be constantly on- the charging socket for razors in the bathroom seems to have connection issues. It is only working if I press the plug against it at an angle.- the bathtub plug is missing. Some people visited the flat on Wednesday trying to fix it but failed. I havent heard from them since.- the light in the extractor hood in the kitchen isnt working","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 09:33 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 10:26 (sandra)<\/b>emailed for access this afternoon<\/p>

30\/01\/2023 11:13 (sandra)<\/b>awaiting access confirmation from tenant<\/p>

30\/01\/2023 11:57 (sandra)<\/b>attending this afternoon <\/p>

30\/01\/2023 12:28 (sandra)<\/b>bath plug has been delivered and access required for Tuesday 31st <\/p>

30\/01\/2023 13:05 (sandra)<\/b>bath plug being fitted on Tuesday with keys but knock first <\/p>

30\/01\/2023 14:44 (alan)<\/b>1. Replace lamps in extract hood2. Replace faulty shaver socket in bathroom 3. Replace sensor to light in washing machine cupboard <\/p>

01\/02\/2023 07:31 (michaelk)<\/b>Attended site to replace bath waste and filling valve to bath. Completed installation and left in full working order. 2hrs labour plus parts, total <\/p>

01\/02\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55657","activity_ticket_id":"52896","ticket_reference":"HDT53977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meter track and trace ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65036","activity_notes":"meter track and trace Central Cross Meter K07W527961 electric ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 10:58 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 13:04 (sandra)<\/b>Alan to let me know when he can attend. He is going to look at the meter first. <\/p>

02\/02\/2023 15:01 (alan)<\/b>This is a redundant meter which used to supply the landlord distribution board for the service road the old distribution board has been removed and supply cable disconnected from isolator in intake cupboardThis meter can be remove as it neededWhen central Cross was refurbished in about 2017 a new supply and landlord meter was installed in the intake cupboard on the service road<\/p>

02\/02\/2023 15:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55658","activity_ticket_id":"52897","ticket_reference":"HDT53978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A, 23a Ratbhone Place","cs_id":"2234","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2234","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65037","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 11:03 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 11:11 (sandra)<\/b>emailed for Wed 1\/2. awaiting confirmation <\/p>

01\/02\/2023 12:38 (sandra)<\/b>booked <\/p>

03\/02\/2023 13:04 (alan)<\/b>Electrical inspection <\/p>

03\/02\/2023 13:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55659","activity_ticket_id":"52898","ticket_reference":"HDT53979","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A, 23a Ratbhone Place","cs_id":"2234","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2234","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65038","activity_notes":"Gas and PAT full compliance ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 11:05 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 11:11 (sandra)<\/b>emailed for Wed 1\/2. awaiting confirmation <\/p>

02\/02\/2023 07:15 (michaelk)<\/b>Attended site to carry out pat test. 40<\/p>

02\/02\/2023 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55660","activity_ticket_id":"52899","ticket_reference":"HDT53980","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"commercial boilers in the basement not turning off and leaking ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2397","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65039","activity_notes":"commercial boilers in the basement not turning off and leakingsurveyor Mo 07973674154 is on site ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 11:53 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 11:54 (sandra)<\/b>to attend today <\/p>

31\/01\/2023 07:37 (michaelk)<\/b>Attended site to investigate heating system and water leak into the building. Found heating system leaking from a vent pipe on the roof, investigated the complete system to understand possible causes. The heating system is unvented and the leak is from a open vent pipe, we would expect the vent to be capped off, however the existing 3 way vent valves could be letting by. Note; the position of these valves is unknown so we would definitely recommend removing these valves going forward. We have lowered the system pressure setpoint slightly to resolve the pumping over issue, however mo has asked us to return to extend the pipework on the roof away from the building fabric. 2x engineers 3hrs, total 280. A return visit is required to move the vent pipework.<\/p>

31\/01\/2023 09:56 (sandra)<\/b>Need to return to redirect vent pipe away from building fabric as requested by Mo building surveyor <\/p>

08\/02\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55661","activity_ticket_id":"52885","ticket_reference":"HDT53966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"16A - guest toilet by the entrance the flush is constantly running ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65040","activity_notes":"16A - guest toilet by the entrance the flush is constantly running keys but knock first","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 15:18 (System)<\/b>Ticket Created<\/p>

27\/01\/2023 15:19 (jane)<\/b>We are waiting on Flat Number details and access for Monday 30th Emailed Site Contact:Evelyn07540326933Evelyn@carnabyinternational.com <\/p>

30\/01\/2023 11:14 (sandra)<\/b>Please attend today.Collect management keys but buzz first.Flat 2.3<\/p>

30\/01\/2023 16:21 (iain)<\/b>Source, supply and fit new flush valve.<\/p>

30\/01\/2023 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55662","activity_ticket_id":"52895","ticket_reference":"HDT53976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2396","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2396","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/23","activity_end":"2023-01-31 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65041","activity_notes":"replacement to be fitted Tuesday with keys but knock first - the bathtub plug is missing. Some people visited the flat on Wednesday trying to fix it but failed. I havent heard from them since.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 09:33 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 10:26 (sandra)<\/b>emailed for access this afternoon<\/p>

30\/01\/2023 11:13 (sandra)<\/b>awaiting access confirmation from tenant<\/p>

30\/01\/2023 11:57 (sandra)<\/b>attending this afternoon <\/p>

30\/01\/2023 12:28 (sandra)<\/b>bath plug has been delivered and access required for Tuesday 31st <\/p>

30\/01\/2023 13:05 (sandra)<\/b>bath plug being fitted on Tuesday with keys but knock first <\/p>

30\/01\/2023 14:44 (alan)<\/b>1. Replace lamps in extract hood2. Replace faulty shaver socket in bathroom 3. Replace sensor to light in washing machine cupboard <\/p>

01\/02\/2023 07:31 (michaelk)<\/b>Attended site to replace bath waste and filling valve to bath. Completed installation and left in full working order. 2hrs labour plus parts, total <\/p>

01\/02\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55663","activity_ticket_id":"52900","ticket_reference":"HDT53981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/23","activity_end":"2023-02-01 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65042","activity_notes":"Wednesday with keys after 12 but cleaning lady may be there The tenant reported that they keep replacing lightbulbs in the kitchen quite often. Is it possible to check there are no issues with the light fitting or electric system?","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 12:35 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 12:42 (sandra)<\/b>access requested for Wednesday PM - awaiting confirmation <\/p>

30\/01\/2023 15:20 (sandra)<\/b>The tenant confirmed for Wednesday from 1 pm onwards. The cleaning lady should be in to provide access, but please collect management keys, just in case. <\/p>

01\/02\/2023 14:42 (travis)<\/b>Loose handrail repaired,Repositioned handrail bracket,Filled and smoothed holes left from old bracket.<\/p>

02\/02\/2023 07:18 (alan)<\/b>Replace 4 faulty down lighters in kitchen with new LED fittings <\/p>

02\/02\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55664","activity_ticket_id":"52900","ticket_reference":"HDT53981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Townhouse ","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Townhouse ","cs_id":"1176","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1176","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/23","activity_end":"2023-02-01 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65043","activity_notes":"Wednesday with keys after 12 but cleaning lady may be there Also, the rail on the stairs has come off the wall. Is it possible to fix it?","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 12:35 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 12:42 (sandra)<\/b>access requested for Wednesday PM - awaiting confirmation <\/p>

30\/01\/2023 15:20 (sandra)<\/b>The tenant confirmed for Wednesday from 1 pm onwards. The cleaning lady should be in to provide access, but please collect management keys, just in case. <\/p>

01\/02\/2023 14:42 (travis)<\/b>Loose handrail repaired,Repositioned handrail bracket,Filled and smoothed holes left from old bracket.<\/p>

02\/02\/2023 07:18 (alan)<\/b>Replace 4 faulty down lighters in kitchen with new LED fittings <\/p>

02\/02\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55665","activity_ticket_id":"52901","ticket_reference":"HDT53982","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":" gents toilet lock (needs fixing\/adjusting - it's loose\/spinning)","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65044","activity_notes":" gents toilet lock (needs fixing\/adjusting - it's loose\/spinning)","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 13:09 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 16:12 (iain)<\/b>Entrance doors.<\/p>

31\/01\/2023 16:12 (iain)<\/b>Unable to repair. Twenty Twenty required.<\/p>

31\/01\/2023 16:13 (iain)<\/b>2 toilet door locks and door furniture.<\/p>

31\/01\/2023 16:14 (iain)<\/b>Will supply quote for replacement lock and furniture for ground floor gents toilet.<\/p>

31\/01\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55666","activity_ticket_id":"52903","ticket_reference":"HDT53984","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15392 - Repairs to taps and water heater ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/23","activity_end":"2023-02-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65045","activity_notes":"Repairs to taps and water heater quote approved ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 07:44 (michaelk)<\/b>Attended site to drain down 1st floor water heater and replace the immersion heater. Re-filled on completion and left in full working order. 4hrs labour plus parts, total 402.20 ex vat.Note; taps to be completed on Wednesday.<\/p>

07\/02\/2023 09:45 (jane)<\/b>Taps to be completed on Wednesday.<\/p>

08\/02\/2023 12:23 (sandra)<\/b>rescheduled for Thursday <\/p>

09\/02\/2023 08:51 (sandra)<\/b>The tap bodies can't be removed without scratching the brushed chrome, which I'm not prepared to do.I believe that there is a removal tool however I need to speak to vola this morning to confirm. ( can't believe this hasn't been a problem in the past, so god knows how Dan was doing it ).I keep you updated,<\/p>

10\/02\/2023 10:43 (sandra)<\/b>I've had my third attempt to remove john taps which are still not working. I've tried the manufacturers method but I think the years of scale and soap is making it impossible to move without damaging.I can speak to vola again to see if they can provide a replacement body and see the cost.<\/p>

15\/02\/2023 10:34 (sandra)<\/b>heaters completed and taps to be requoted <\/p>

15\/02\/2023 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55667","activity_ticket_id":"52904","ticket_reference":"HDT53985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15391 - Boiler replacement ","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/23","activity_end":"2023-02-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65046","activity_notes":"Boiler replacement - how long will the order take on this boiler THIS IS BOOKED FOR 10TH AFTER 9AM ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2023 09:44 (sandra)<\/b>access asked for Friday 10th as tenant needs at least a weeks notice. <\/p>

06\/02\/2023 11:42 (sandra)<\/b>CONFIRMED <\/p>

13\/02\/2023 07:09 (michaelk)<\/b>Attended site to replace electric boiler as quoted. Left running fully operational. 3,030.99 ex vat.<\/p>

14\/02\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55668","activity_ticket_id":"52905","ticket_reference":"HDT53986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water supply in apartment","ticket_address_1":"Flat 4","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65047","activity_notes":"no water supply in apartment","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 14:53 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 15:22 (sandra)<\/b>attending today <\/p>

30\/01\/2023 15:24 (sandra)<\/b>emailed for access to CAIC centre as there is a valve in the basement we need to look at <\/p>

01\/02\/2023 07:40 (michaelk)<\/b>Attended site to investigate water supply fault to flat 4, now that we have basement access. We have located the incoming stop cock and double check valve and have replaced both components to rectify the intermittent fault. The water was then thoroughly checked through to the flat. We was called back to the basin pressure in flat 4, which when stripped was found with large amounts of debris. This was cleaned out and left in full working order. 2 x engineers 3 hours, total 308.80ex vat.<\/p>

01\/02\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55669","activity_ticket_id":"52906","ticket_reference":"HDT53987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators wont adjust ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1380","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1380","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65048","activity_notes":"Radiator temperature will not adjust, its in her bedroom, she cannot change the temperature down.Tenant will be in all day for the rest of today.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:34 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 15:34 (sandra)<\/b>attending today <\/p>

31\/01\/2023 07:40 (michaelk)<\/b>Attended site to investigate radiator valve fault. A replacement trv gead is required, I will return to fit tomorrow afternoon as requested by the tenant. 1hr labour 50<\/p>

31\/01\/2023 09:44 (roy)<\/b>No gas leak.Found dust on heater in bedroom had started to smell causing tenant to panic<\/p>

01\/02\/2023 07:42 (michaelk)<\/b>Attended site to replace faulty drayton trv. Left in full working order. 1hr labour, total 72.99 ex vat<\/p>

01\/02\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>

08\/02\/2023 16:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 11:32 (michaelk)<\/b>Attended site and explained controls use to the tenants. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55670","activity_ticket_id":"52800","ticket_reference":"HDT53881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15390 - New extractor fan ","ticket_address_1":"Flat 3, 13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 Goodwins Court","cs_id":"1119","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1119","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/02\/23","activity_end":"2023-02-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65049","activity_notes":"Make good to window following the installation of the extractor fan. also the newly installed shower bulkhead. ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 13:23 (jane)<\/b>Regarding removing the glass, can your team take measurements, place the order and replace it when it arrives?I want to avoid leaving the tenant without the extractor fan or with a wooden pan. By experience, glass manufacturer takes a while to fabricate glass<\/p>

19\/01\/2023 14:39 (alan)<\/b>Quoted works <\/p>

20\/01\/2023 13:52 (jane)<\/b>Requested access at 3pm on Monday 23rd to take measurements of the glass <\/p>

25\/01\/2023 09:48 (alan)<\/b>Take measurements for new glass for fan<\/p>

26\/01\/2023 13:11 (jane)<\/b>Attending on Friday morning 27th to construct timber framework to recess bulkhead within shower cubicle <\/p>

27\/01\/2023 14:22 (travis)<\/b>Shower bulkhead works and decorations.<\/p>

30\/01\/2023 14:40 (alan)<\/b>Return to site Replace light in shower room and replace bathroom extractor fan Dean needs to return to decorate around window<\/p>

31\/01\/2023 11:22 (sandra)<\/b>emailed for access on Friday 3rd <\/p>

31\/01\/2023 13:23 (sandra)<\/b>booked Friday morning <\/p>

06\/02\/2023 19:56 (dean)<\/b>Done 80.00<\/p>

07\/02\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55671","activity_ticket_id":"52907","ticket_reference":"HDT53988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Lights in comm parts ","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65050","activity_notes":"No Lights in comm parts Description Please collect management","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:37 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 15:37 (sandra)<\/b>attending today <\/p>

30\/01\/2023 15:50 (alan)<\/b>Reset MCB for lights in common parts possible isolated for emergency light testLeave all working <\/p>

30\/01\/2023 15:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55672","activity_ticket_id":"52908","ticket_reference":"HDT53989","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"5 year electrical ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/02\/23","activity_end":"2023-02-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65051","activity_notes":"5 year electrical - booked Wednesday 15th and 16th ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:38 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 15:39 (sandra)<\/b>waiting on date <\/p>

07\/02\/2023 13:03 (sandra)<\/b>booked for 15th\/16th<\/p>

16\/02\/2023 05:10 (alan)<\/b>Electrical inspection <\/p>

16\/02\/2023 10:33 (roy)<\/b>With Alan. Electrical test<\/p>

17\/02\/2023 10:29 (alan)<\/b>Electrical inspection <\/p>

17\/02\/2023 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55673","activity_ticket_id":"52909","ticket_reference":"HDT53990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"full gas compliance without PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1226","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65052","activity_notes":"full gas compliance without PAT 7th March with keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:50 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 06:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/03\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55674","activity_ticket_id":"52910","ticket_reference":"HDT53991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1611","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65053","activity_notes":"Gas compliance testing without PAT7th March wiht keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:53 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 06:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/03\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55675","activity_ticket_id":"52911","ticket_reference":"HDT53992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3, 38 St Martins Lane ","cs_id":"1758","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1758","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65054","activity_notes":"Gas compliance testing without PAT7th March tenant will be home for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:54 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 06:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/03\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55676","activity_ticket_id":"52912","ticket_reference":"HDT53993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1, 38 St Martins Lane ","cs_id":"1436","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1436","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65055","activity_notes":"Gas compliance testing without PAT7th March with keys for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:55 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 06:20 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/03\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55677","activity_ticket_id":"52913","ticket_reference":"HDT53994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"1931","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1931","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65056","activity_notes":"Gas compliance testing without PAT8th March with management keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:57 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 19:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/03\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55678","activity_ticket_id":"52914","ticket_reference":"HDT53995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65057","activity_notes":"Gas compliance testing without PAT8th March tenant will be home for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:58 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 19:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/03\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55679","activity_ticket_id":"52915","ticket_reference":"HDT53996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.4","cs_id":"1167","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1167","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65058","activity_notes":"Gas compliance testing without PAT8th March with keys for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:59 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 19:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/03\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55680","activity_ticket_id":"52916","ticket_reference":"HDT53997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door not closing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 7","cs_id":"2398","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2398","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65059","activity_notes":"Description: I just wanted to report the following repair that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).The front door for unit 7 is having problems, the door seems to open and close but is catching on the other door so in order to close it you need to force it shut. ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 16:04 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 14:21 (sandra)<\/b>spring in the door is faulty. 2020 have been notified to attend. <\/p>

31\/01\/2023 16:16 (iain)<\/b>Entrance doors.<\/p>

01\/02\/2023 16:09 (sandra)<\/b>attended today and awaiting report <\/p>

02\/02\/2023 11:40 (sandra)<\/b>I adjusted the speeds on door No1 and straightened the threshold on door No2sent from 2020 to close down<\/p>

02\/02\/2023 20:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55681","activity_ticket_id":"52906","ticket_reference":"HDT53987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators wont adjust ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1380","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1380","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65060","activity_notes":"since the engineer attended the tenant can smell gas ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:34 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 15:34 (sandra)<\/b>attending today <\/p>

31\/01\/2023 07:40 (michaelk)<\/b>Attended site to investigate radiator valve fault. A replacement trv gead is required, I will return to fit tomorrow afternoon as requested by the tenant. 1hr labour 50<\/p>

31\/01\/2023 09:44 (roy)<\/b>No gas leak.Found dust on heater in bedroom had started to smell causing tenant to panic<\/p>

01\/02\/2023 07:42 (michaelk)<\/b>Attended site to replace faulty drayton trv. Left in full working order. 1hr labour, total 72.99 ex vat<\/p>

01\/02\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>

08\/02\/2023 16:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 11:32 (michaelk)<\/b>Attended site and explained controls use to the tenants. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55682","activity_ticket_id":"52917","ticket_reference":"HDT53998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating Thermostat:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2,","cs_id":"2399","cs_address_2":"9A Wardour Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2399","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/23","activity_end":"2023-01-31 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65061","activity_notes":"Heating Thermostat: Unable to control the heating. Remote thermostat doesn't work and the heating can't be turned down or remotely controlled at all. Make - Centre ref - EHE0200361 Tenant is at home today - please contact him with an ETA etc","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 08:41 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 11:00 (sandra)<\/b>returning today <\/p>

31\/01\/2023 14:41 (sandra)<\/b>attended and controller needs to be replaced. On order and tenant has heating and hot water <\/p>

01\/02\/2023 07:34 (michaelk)<\/b>Attended site to investigate heating controls. Tested all components and found that the wireless controller requires changing. Have ordered replacement and will return to fit tomorrow. 2hrs labour 95<\/p>

02\/02\/2023 07:22 (michaelk)<\/b>Attended site to replace wireless programmable thermostat. Replaced controller with honeywell home and explained controls to tenant on completion. Left heating in full working order. 3hrs labour plus parts, total 251.59 ex vat.<\/p>

02\/02\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55683","activity_ticket_id":"52918","ticket_reference":"HDT53999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remote thermostat doesn't work and the heating can't be turned down or remotely controlled at all. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2,","cs_id":"2399","cs_address_2":"9A Wardour Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2399","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65062","activity_notes":"Tenant of Flat 2, 9A - Unable to control the heating. Remote thermostat doesn't work and the heating can't be turned down or remotely controlled at all. Make - Centre ref - EHE0200361Tenant is at home today - please contact him with an ETA etc","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2023 09:48 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55684","activity_ticket_id":"52620","ticket_reference":"HDT53701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's redec and repairs ready for new tenant - Works can start on 31st January to be completed by 5th February 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65063","activity_notes":"BATHROOM LIGHTAND TWO IN THE LOUNGE NOT WORKING ITC'SPlease collect the keys from the security office.","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2022 09:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2023 16:11 (jane)<\/b>The tenant vacates on the 31st Jan. We have the approval to access in the morning to start prepping up.New Tenant due to start on the 6th Feb <\/p>

31\/01\/2023 16:10 (iain)<\/b>List of works.<\/p>

06\/02\/2023 19:53 (dean)<\/b>Done 420.00<\/p>

07\/02\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55685","activity_ticket_id":"52919","ticket_reference":"HDT54000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15280 - Replacement tap ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65064","activity_notes":"To supply and fit new mixer type tap and also to replace the existing water heater due to faulty pressurerelease valve and expansion vessel.To upgrade where necessary, commission test and leave in full working order","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 12:22 (sandra)<\/b>on order <\/p>

10\/02\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55686","activity_ticket_id":"52920","ticket_reference":"HDT54001","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Gas schematics to be set up","ticket_address_1":"107-115 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"107-115 Long Acre ","cs_id":"2400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2400","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/23","activity_end":"2023-02-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65065","activity_notes":"Gas schematics to be set up","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2023 10:09 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55687","activity_ticket_id":"52921","ticket_reference":"HDT54002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please arrange for an engineer to move this furniture from 13a Macclesfield to 3a Rupert crt office first floor?","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/23","activity_end":"2023-02-01 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65066","activity_notes":"Can you please arrange for an engineer to move this furniture from 13a Macclesfield to 3a Rupert crt office first floor?pictures sent separately Please collect fob for 13a Macclesfield str for building door along with the 3rd floor office keys.For 3a Rupert court first floor office please collect keys from 21a Wardour str ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 10:17 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 10:17 (sandra)<\/b>emailed for Wednesday morning. awaiting confirmation <\/p>

31\/01\/2023 11:43 (sandra)<\/b>confirmed for Wednesday morning <\/p>

01\/02\/2023 13:00 (travis)<\/b>Relocation of office furniture.<\/p>

01\/02\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>

01\/02\/2023 16:27 (iain)<\/b>Furniture move.<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55688","activity_ticket_id":"52921","ticket_reference":"HDT54002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please arrange for an engineer to move this furniture from 13a Macclesfield to 3a Rupert crt office first floor?","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13a Macclesfield Street ","cs_id":"1203","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1203","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/23","activity_end":"2023-02-01 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65067","activity_notes":"Can you please arrange for an engineer to move this furniture from 13a Macclesfield to 3a Rupert crt office first floor?pictures sent separately Please collect fob for 13a Macclesfield str for building door along with the 3rd floor office keys.For 3a Rupert court first floor office please collect keys from 21a Wardour str ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 10:17 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 10:17 (sandra)<\/b>emailed for Wednesday morning. awaiting confirmation <\/p>

31\/01\/2023 11:43 (sandra)<\/b>confirmed for Wednesday morning <\/p>

01\/02\/2023 13:00 (travis)<\/b>Relocation of office furniture.<\/p>

01\/02\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>

01\/02\/2023 16:27 (iain)<\/b>Furniture move.<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55689","activity_ticket_id":"52922","ticket_reference":"HDT54003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 4.3","ticket_address_2":"28\/30 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"2406","cs_address_2":"28\/30 Lisle Street ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2406","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65068","activity_notes":"When the machine runs, there is water that comes out of the back of the machine, this comes from underneath but looks like its coming from the backTenant will be busy tomorrow so Wednesday if possible","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2023 10:30 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 10:30 (sandra)<\/b>awaiting confirmation of correct address as no Flat number on elogbooks. Michael Moore is dealing with this<\/p>

31\/01\/2023 11:36 (sandra)<\/b>emailed for appointment from RA<\/p>

31\/01\/2023 12:49 (sandra)<\/b>We have an available slot for tomorrow, between 10am and 2pm. Please confirm access Wednesday waiting for confirmation from tenant <\/p>

31\/01\/2023 14:22 (sandra)<\/b>confirmed <\/p>

01\/02\/2023 21:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55690","activity_ticket_id":"52923","ticket_reference":"HDT54004","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15402 - New check meters ","ticket_address_1":"107-115 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"107-115 Long Acre ","cs_id":"2400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2400","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/23","activity_end":"2023-02-09 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65069","activity_notes":"New check meters ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 08:30 (alan)<\/b>Quotes works <\/p>

10\/02\/2023 20:33 (alan)<\/b>Quoted works <\/p>

11\/02\/2023 11:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55691","activity_ticket_id":"52924","ticket_reference":"HDT54005","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/23","activity_end":"2023-02-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65070","activity_notes":"Gas Safety Test and plumbing checks booked with tenant for 23rd at 8 am","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2023 10:43 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 12:23 (sandra)<\/b>booked for 21st feb<\/p>

01\/02\/2023 09:31 (sandra)<\/b>rescheduled for 23rd at 8am <\/p>

20\/02\/2023 09:43 (sandra)<\/b>tenant is home <\/p>

23\/02\/2023 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55692","activity_ticket_id":"52925","ticket_reference":"HDT54006","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 4, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/23","activity_end":"2023-02-21 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65071","activity_notes":"Gas Safety Test and plumbing checks TENANT HOME FOR ACCESS 21ST ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 10:44 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 12:23 (sandra)<\/b>booked for 21st feb <\/p>

22\/02\/2023 07:02 (michaelk)<\/b>Attended site to carry out gas cert and plumbing check. 85<\/p>

22\/02\/2023 07:04 (michaelk)<\/b>Re-attended site to install fixing screws to the boiler flue, as there were some sections not screwed. A replacement co alarm was also fitted. 2hrs labour plus parts, total 115 ex vat.<\/p>

22\/02\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55693","activity_ticket_id":"52926","ticket_reference":"HDT54007","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/23","activity_end":"2023-02-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65072","activity_notes":"Gas Safety Test and plumbing checks TENANT WILL BE HOME FOR ACCESS 21ST ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 10:46 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 12:22 (sandra)<\/b>booked for 21st Feb<\/p>

20\/02\/2023 11:33 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

22\/02\/2023 07:05 (michaelk)<\/b>Attended site to complete a gas cert and plumbing check. 85<\/p>

22\/02\/2023 07:06 (michaelk)<\/b>Attended site to replace co alarm to boiler. 1hr labour plus part, total 70 ex vat.<\/p>

22\/02\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55694","activity_ticket_id":"52927","ticket_reference":"HDT54008","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"368","cs_address_2":"127 Long Acre ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"368","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/23","activity_end":"2023-02-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65073","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 10:52 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 12:22 (sandra)<\/b>booked for 21st <\/p>

22\/02\/2023 07:08 (michaelk)<\/b>Attended site to complete the gas cert and plumbing check. 85<\/p>

22\/02\/2023 07:09 (michaelk)<\/b>Attended site to replace the co alarm to the boiler. 1hr labour plus part, total 70 ex vat.<\/p>

22\/02\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55695","activity_ticket_id":"52928","ticket_reference":"HDT54009","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2405","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2405","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/23","activity_end":"2023-02-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65074","activity_notes":"Gas Safety Test and plumbing checks booked for 21st February with keys ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 10:53 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 12:22 (sandra)<\/b>booked for 21st <\/p>

01\/02\/2023 09:30 (sandra)<\/b>with keys <\/p>

22\/02\/2023 07:10 (michaelk)<\/b>Attended site to carry out gas cert and plumbing check. 85<\/p>

22\/02\/2023 07:10 (michaelk)<\/b>Attended site to install replacement co alarm 1hr labour plus part, total 70 ex vat.<\/p>

22\/02\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55696","activity_ticket_id":"52930","ticket_reference":"HDT54011","ticket_client":"309","client_name":"HELM Asset Management Ltd","ticket_title":"List of works - FOR THURSDAY 2ND FEBRUARY ","ticket_address_1":"40 Hanway Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1UT","cs_address_1":"40 Hanway Street ","cs_id":"2407","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1UT","ticket_client_site":"2407","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/02\/23","activity_end":"2023-02-02 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65075","activity_notes":"List of works - FOR THURSDAY 2ND FEBRUARY Further to our conversation I would be grateful if you could send one of your maintenance colleagues to attend the above and address the following: - 1.Roof gullies at 3rd floor (mansard loft room) appear to be blocked and need clearing as there is water ingress. Please check for any other items that may be causing water ingress. 2.Front door lock appears to be damaged and needs re-securing (see photo below). If barrel lock is changed, please ensure one set is given to Connect Plus (tenant of shop and offices) and Bradleys Bar (basement tenant).","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 14:10 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 12:38 (sandra)<\/b>fitted new lock.2 of the leaks were on the main roof which is pitched.the other 2 leaks are on the front gulleys - long time window doesnt open properlyneeds two people to take the window out to clear. No cherry picker can get down there <\/p>

02\/02\/2023 15:31 (iain)<\/b>Overhauled door and keep. Supplied and fitted new nightlatch and cylinder with 6 copies of keys. Investigated leaks but unable to access front box gutters at present.<\/p>

02\/02\/2023 15:47 (sandra)<\/b>emailed for tomorrow <\/p>

03\/02\/2023 10:55 (sandra)<\/b>returning Friday <\/p>

03\/02\/2023 13:36 (iain)<\/b>Sealed box gutters.<\/p>

03\/02\/2023 13:39 (travis)<\/b>Roof gully works.<\/p>

03\/02\/2023 14:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55697","activity_ticket_id":"52916","ticket_reference":"HDT53997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door not closing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 7","cs_id":"2398","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2398","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"31\/01\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65076","activity_notes":"Description: I just wanted to report the following repair that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).The front door for unit 7 is having problems, the door seems to open and close but is catching on the other door so in order to close it you need to force it shut. ","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2023 16:04 (System)<\/b>Ticket Created<\/p>

31\/01\/2023 14:21 (sandra)<\/b>spring in the door is faulty. 2020 have been notified to attend. <\/p>

31\/01\/2023 16:16 (iain)<\/b>Entrance doors.<\/p>

01\/02\/2023 16:09 (sandra)<\/b>attended today and awaiting report <\/p>

02\/02\/2023 11:40 (sandra)<\/b>I adjusted the speeds on door No1 and straightened the threshold on door No2sent from 2020 to close down<\/p>

02\/02\/2023 20:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55698","activity_ticket_id":"52931","ticket_reference":"HDT54012","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/SW\/15366 - repairs to leaking pipework ","ticket_address_1":"Craigs Court","ticket_address_2":"25 Whitehall ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1A 2BS","cs_address_1":"Craigs Court","cs_id":"2301","cs_address_2":"25 Whitehall ","cs_town":"London ","cs_postcode":"SW1A 2BS","ticket_client_site":"2301","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/23","activity_end":"2023-02-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65077","activity_notes":"repairs to leaking pipework booked for 15th at 9am ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 15:46 (sandra)<\/b>emailed for 15th Feb. client to notify the tenants and confirm <\/p>

01\/02\/2023 12:08 (sandra)<\/b>Booked for 15th at 9am <\/p>

15\/02\/2023 17:34 (michaelk)<\/b>Attended site to drain down rising water main and carry out pipework repair. Completed job and reinstated mains water on completion. Quoted works <\/p>

16\/02\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55699","activity_ticket_id":"52932","ticket_reference":"HDT54013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No power to flat:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4,","cs_id":"2408","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2408","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/23","activity_end":"2023-02-01 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65078","activity_notes":"No power to flat:","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 08:35 (System)<\/b>Ticket Created<\/p>

01\/02\/2023 11:09 (roy)<\/b>Found it is an external problem.Tenant called UK Power Networks <\/p>

01\/02\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55700","activity_ticket_id":"52798","ticket_reference":"HDT53879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cotes Restaurant from flat above ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65079","activity_notes":"access panel to be put in at the back of the cupboard where the leak was fixed ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 09:23 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:02 (jane)<\/b>Shower causing the problem.Waste fixings was loose and full of hair.Has someone unscrewed the waste to clear but not put it back right.We have refixed the waste and have asked Salvatore to see what it is like tomorrow<\/p>

19\/01\/2023 15:25 (roy)<\/b>Visited Tavistock St but after checking leak needed access into Catherine St flat 2Then following investigation leak from flat 1.Refixed WAste and cleared outlet.NTR tomorrow to see if further investigation is needed <\/p>

20\/01\/2023 10:00 (jane)<\/b>Leak has returned, tenant in Flat 1, 17 Catherine Street is home from 11am today for access for us to carry out a dye test <\/p>

20\/01\/2023 15:24 (travis)<\/b>Sourcing leak with Roy.<\/p>

20\/01\/2023 16:43 (jane)<\/b>Reported back to client we believe the leak is coming from Flat 3, the toilet and tiles will need to be removed <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending at 9am on Monday 24d January to remove toilet from wall and investigate further <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending Flat 3, 17 Catherine Street on Monday 23rd January from 9am to remove toilet from wall and investigate further <\/p>

21\/01\/2023 09:57 (roy)<\/b>Visited flat 1 and did a dye test to shower and toilet but made no difference in restaurant in colour of water.Found 4 inch soil pipe in wall and removed insulation and found leak coming from upstairs.Access into flat 3.Investigated and found toilet to be leaking.Toilet needs to be removed and possibly tiles on wall may need removing as well to access leak<\/p>

24\/01\/2023 13:00 (jane)<\/b>Still leaking into restaurant Returning today Flat 3: collect keys but ring the intercom first Flat 5: tenant will provide access If needed, the roof key is together with the front door set. <\/p>

24\/01\/2023 16:33 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 15:32 (travis)<\/b>Opening up works,Apartment three with Iain.<\/p>

25\/01\/2023 16:36 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 16:38 (jane)<\/b>Made access into Flat 3 bathroom behind, found all bone dry, will now need to make an inspection in Flat 1, waiting for access for tomorrow <\/p>

25\/01\/2023 21:20 (michaelk)<\/b>Attended site to repair leaking toilet as informed by Roy. Found back to wall pan leaking into the bathroom and with fittings loose. Replaced pan connector and flush cone and re-fixed back to framework. Tested for leak on completion. 4hrs labour plus parts, total 228 ex vat<\/p>

26\/01\/2023 14:48 (jane)<\/b>Re-attending at 9:30\/9:45am tomorrow to take down wall and repair 4 inch leaking soil pipework <\/p>

26\/01\/2023 16:06 (roy)<\/b>With Ian.Removed extractor fan to access ceiling area. Found all pipes from above flats (3,4 and 5) run into this soill pipe which is leaking below ceing but above toilet.Looks like a cracked pipe or a join.Extremely difficult to get to and need to remove 4 maybe 6 tiles and wall behind.Repkaced extractor fan<\/p>

26\/01\/2023 16:17 (iain)<\/b>Investigate leak.<\/p>

30\/01\/2023 07:38 (michaelk)<\/b>Attended site to break out bathroom wall in flat 1 to repair leaking soil pipework. Removed bathroom cabinet and cut out leaking section and fittings. Replaced pipework and fully tested on completion. Bathroom cabinet was fitted back to position however slight decoration may be required. Note; an access panel would be recommended for future access\/inspection. 2 x engineers 4 hrs plus parts, total 428 ex vat.<\/p>

31\/01\/2023 15:57 (sandra)<\/b>emailed client to see if they require works to the access panel and to carry out the redecoration works <\/p>

01\/02\/2023 12:21 (sandra)<\/b>access hatch and making good booked for today <\/p>

01\/02\/2023 16:26 (iain)<\/b>Installed access panel.<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 14:15 (jane)<\/b>For your records, COTE restaurant is at 17-21 Tavistock St; however, the leak was traced in the flats above, at 17 Catherine Street. <\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55701","activity_ticket_id":"52933","ticket_reference":"HDT54014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"but this is a new leak in the bathroom areas only.","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/02\/23","activity_end":"2023-02-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65080","activity_notes":"but this is a new leak in the bathroom areas only.to redecorate the leak areas in the bathroom.Please liaise with Ana on access.ana.mailliet16@gmail.com","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2023 10:12 (System)<\/b>Ticket Created<\/p>

03\/02\/2023 10:16 (sandra)<\/b>booked for Monday <\/p>

07\/02\/2023 10:50 (alan)<\/b>Look at disconnection electrics from bathroom cabinetJob gone to quote Details for new bathroom cabinet, sent to Office<\/p>

07\/02\/2023 12:34 (sandra)<\/b>decorating cannot go ahead until quote for cabinet has been accepted <\/p>

08\/02\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55702","activity_ticket_id":"52935","ticket_reference":"HDT54016","ticket_client":"2116","client_name":"Bancone ","ticket_title":"loose socket ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/23","activity_end":"2023-02-10 22:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65081","activity_notes":"loose socket can this be done at the same time as the quoted works ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 11:28 (System)<\/b>Ticket Created<\/p>

13\/02\/2023 11:35 (alan)<\/b>Look at data point unable to repair, Order replacement data point <\/p>

16\/02\/2023 05:08 (alan)<\/b>Return to site and replaced broken data point <\/p>

16\/02\/2023 08:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55703","activity_ticket_id":"52934","ticket_reference":"HDT54015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/23","activity_end":"2023-02-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65082","activity_notes":"list of works Thursday afternoon with tenant Can you let me know when your team can attend the below? The door handle on the interior front door to be fixed\/ screwed in properly The shower does not drain at an appropriate rate and so after 5 minutes ends up flooding the bathroom The toilet runs continuously, and the toilet flush is very stiff. Please check the toilet flush and internal mechanism The bathroom window does not open or is very stiff Redecoration of the entire flat was completed two weeks ago. However, the ceiling in the kitchen\/living room has not been painted, and there are visible marks along the walls. Can this be rectified? The fireplace in the living room keeps blowing dust and dirt when windy. I have requested for the chimney\/fireplace to be checked see email below this was included in the quote There is one light switch in the bathroom that does not work, which operates the lights in the shower This was reported in the list below and included in the quote In the upstairs bedroom, the light above the bed is not the same brightness as the other lights controlled by the same dimmer switch. This was replaced with a different light colour; would it be possible to install one to match other spotlights?","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 10:16 (System)<\/b>Ticket Created<\/p>

01\/02\/2023 14:09 (sandra)<\/b>asked for access Thursday PM <\/p>

02\/02\/2023 12:04 (sandra)<\/b>booked <\/p>

02\/02\/2023 14:30 (sandra)<\/b>sash window needs 2 engineers to rectify rebook <\/p>

02\/02\/2023 15:33 (iain)<\/b>List of works.<\/p>

02\/02\/2023 15:34 (iain)<\/b>Sash windows need to be removed to repair. To be booked in.<\/p>

02\/02\/2023 15:51 (roy)<\/b>Replaced 2 x bulbs (not original bulbs) Light switches okBathroom lights do workCleared blockage to shower and cleared water from floor. Restaurant okCleared blocked hand basins<\/p>

03\/02\/2023 11:08 (sandra)<\/b>waiting on confirmation to remove window to renew sash cords<\/p>

03\/02\/2023 14:36 (sandra)<\/b>still waiting for confirmation from tenant for Monday to remove window <\/p>

03\/02\/2023 16:42 (sandra)<\/b>booked Roy for Saturday to look at the leak and collect keys for the flat above <\/p>

04\/02\/2023 08:23 (roy)<\/b>Leak continues.Blockage now ok within flat but somehow pipe under floor has broken or dislodged<\/p>

06\/02\/2023 09:19 (sandra)<\/b>Not waste pipe after all.Did undo and refix waste and ran water into the waste for 15 minutes.....no leakButAs soon as I ran the overhead shower within 15 minutes it started leaking downstairs The silicone around the tray was quite thick and looked decent but after investigation I found someone had put silicone on top of silicone and underneath it was bad.Left hand corner the timber is rotten and someone had put a golf ball volume of silicone to stop it leaking.Left hand corner has certainly dropped at some point as gap is greater then right hand corner<\/p>

06\/02\/2023 09:53 (roy)<\/b>Seek leak<\/p>

06\/02\/2023 15:18 (iain)<\/b>Sash window and chimney.<\/p>

07\/02\/2023 15:58 (iain)<\/b>Shower works.<\/p>

07\/02\/2023 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55704","activity_ticket_id":"52934","ticket_reference":"HDT54015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/02\/23","activity_end":"2023-02-02 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65083","activity_notes":"list of works Thursday afternoon with tenant There is one light switch in the bathroom that does not work, which operates the lights in the shower This was reported in the list below and included in the quoteIn the upstairs bedroom, the light above the bed is not the same brightness as the other lights controlled by the same dimmer switch. This was replaced with a different light colour; would it be possible to install one to match other spotlights?","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 10:16 (System)<\/b>Ticket Created<\/p>

01\/02\/2023 14:09 (sandra)<\/b>asked for access Thursday PM <\/p>

02\/02\/2023 12:04 (sandra)<\/b>booked <\/p>

02\/02\/2023 14:30 (sandra)<\/b>sash window needs 2 engineers to rectify rebook <\/p>

02\/02\/2023 15:33 (iain)<\/b>List of works.<\/p>

02\/02\/2023 15:34 (iain)<\/b>Sash windows need to be removed to repair. To be booked in.<\/p>

02\/02\/2023 15:51 (roy)<\/b>Replaced 2 x bulbs (not original bulbs) Light switches okBathroom lights do workCleared blockage to shower and cleared water from floor. Restaurant okCleared blocked hand basins<\/p>

03\/02\/2023 11:08 (sandra)<\/b>waiting on confirmation to remove window to renew sash cords<\/p>

03\/02\/2023 14:36 (sandra)<\/b>still waiting for confirmation from tenant for Monday to remove window <\/p>

03\/02\/2023 16:42 (sandra)<\/b>booked Roy for Saturday to look at the leak and collect keys for the flat above <\/p>

04\/02\/2023 08:23 (roy)<\/b>Leak continues.Blockage now ok within flat but somehow pipe under floor has broken or dislodged<\/p>

06\/02\/2023 09:19 (sandra)<\/b>Not waste pipe after all.Did undo and refix waste and ran water into the waste for 15 minutes.....no leakButAs soon as I ran the overhead shower within 15 minutes it started leaking downstairs The silicone around the tray was quite thick and looked decent but after investigation I found someone had put silicone on top of silicone and underneath it was bad.Left hand corner the timber is rotten and someone had put a golf ball volume of silicone to stop it leaking.Left hand corner has certainly dropped at some point as gap is greater then right hand corner<\/p>

06\/02\/2023 09:53 (roy)<\/b>Seek leak<\/p>

06\/02\/2023 15:18 (iain)<\/b>Sash window and chimney.<\/p>

07\/02\/2023 15:58 (iain)<\/b>Shower works.<\/p>

07\/02\/2023 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55705","activity_ticket_id":"52837","ticket_reference":"HDT53918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light dimmer switches in living room not working - 26\/01\/23, Thursday between 11 am and 3 pm","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"21","resource_name":"korweb","activity_start":"01\/02\/23","activity_end":"2023-02-01 13:41:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"65084","activity_notes":"Light dimmer switches in living room not working - 26\/01\/23, Thursday between 11 am and 3 pm","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2023 15:19 (System)<\/b>Ticket Created<\/p>

24\/01\/2023 11:09 (jane)<\/b>Please call Adriana 07340565962.for access.<\/p>

26\/01\/2023 12:44 (alan)<\/b>Replace 2 faulty dimmer modules in main room <\/p>

26\/01\/2023 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55706","activity_ticket_id":"52936","ticket_reference":"HDT54017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Handrail into the common parts of the above mentioned property is coming off. Could you please arrange for someone to fix this?","ticket_address_1":"21a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65085","activity_notes":"Handrail into the common parts of the above mentioned property is coming off. Could you please arrange for someone to fix this?","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 14:06 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 11:08 (travis)<\/b>Handrail fitted with new fixings,old holes in wall filled to match existing decor.<\/p>

02\/02\/2023 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55707","activity_ticket_id":"52937","ticket_reference":"HDT54018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/23","activity_end":"2023-02-02 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65086","activity_notes":"list of works Today at 2pm Also the back burners on the stove are not working.","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2023 14:28 (System)<\/b>Ticket Created<\/p>

01\/02\/2023 16:40 (sandra)<\/b>waiting on access <\/p>

02\/02\/2023 11:26 (sandra)<\/b>attending today at 2pm <\/p>

02\/02\/2023 14:37 (travis)<\/b>Ceiling leak sourced to apartment above (3), faulty mastic seals, arranged with tenant to return tomorrow to replace the seals <\/p>

02\/02\/2023 14:39 (sandra)<\/b>leak coming from flat above. access in with keys to reseal the shower\/bath and floor area <\/p>

02\/02\/2023 16:13 (sandra)<\/b>Returning Friday to seal Flat 2 and fit the TV bracket in Flat 3 <\/p>

03\/02\/2023 10:58 (travis)<\/b>TV wall hung in apartment 3,Mastic seals replaced in bathroom of apartment 1 above.<\/p>

03\/02\/2023 12:10 (sandra)<\/b>burners are booked to look at today <\/p>

07\/02\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55708","activity_ticket_id":"52937","ticket_reference":"HDT54018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/02\/23","activity_end":"2023-02-03 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65087","activity_notes":"list of works For Friday returning to seal bathroom for the tenant above and fit TV bracket ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 14:28 (System)<\/b>Ticket Created<\/p>

01\/02\/2023 16:40 (sandra)<\/b>waiting on access <\/p>

02\/02\/2023 11:26 (sandra)<\/b>attending today at 2pm <\/p>

02\/02\/2023 14:37 (travis)<\/b>Ceiling leak sourced to apartment above (3), faulty mastic seals, arranged with tenant to return tomorrow to replace the seals <\/p>

02\/02\/2023 14:39 (sandra)<\/b>leak coming from flat above. access in with keys to reseal the shower\/bath and floor area <\/p>

02\/02\/2023 16:13 (sandra)<\/b>Returning Friday to seal Flat 2 and fit the TV bracket in Flat 3 <\/p>

03\/02\/2023 10:58 (travis)<\/b>TV wall hung in apartment 3,Mastic seals replaced in bathroom of apartment 1 above.<\/p>

03\/02\/2023 12:10 (sandra)<\/b>burners are booked to look at today <\/p>

07\/02\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55709","activity_ticket_id":"52938","ticket_reference":"HDT54019","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15405 - Staircase 1 - Replace 8No x faulty light fittings following emergency light test","ticket_address_1":"107-115 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"107-115 Long Acre ","cs_id":"2400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2400","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/23","activity_end":"2023-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65088","activity_notes":"Staircase 1 - Replace 8No x faulty light fittings following emergency light test","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 14:03 (sandra)<\/b>attending today <\/p>

22\/02\/2023 06:56 (alan)<\/b>Quoted works <\/p>

22\/02\/2023 08:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55710","activity_ticket_id":"52939","ticket_reference":"HDT54020","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15406 - Staircase 3 - To replace 7No faulty fittings following emergency lighting test ","ticket_address_1":"107-115 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"107-115 Long Acre ","cs_id":"2400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2400","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/23","activity_end":"2023-02-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65089","activity_notes":"Staircase 3 - To replace 7No faulty fittings following emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2023 20:28 (alan)<\/b>Quoted works <\/p>

11\/02\/2023 11:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55711","activity_ticket_id":"52940","ticket_reference":"HDT54021","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15407 - 5-6 South East Block - Replace battery packs on 13No fittings as identified in report ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/23","activity_end":"2023-03-16 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65090","activity_notes":"5-6 South East Block - Replace battery packs on 13No fittings as identified in report ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 10:06 (sandra)<\/b>delivery 6th March<\/p>

10\/03\/2023 11:31 (sandra)<\/b>booked for 16th <\/p>

16\/03\/2023 13:09 (alan)<\/b>Quoted works <\/p>

16\/03\/2023 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55712","activity_ticket_id":"52941","ticket_reference":"HDT54022","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15408 - 2-4 North Block - To replace battery packs to 24No fittings ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/23","activity_end":"2023-03-23 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65091","activity_notes":"2-4 North Block - To replace battery packs to 24No fittings ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 10:03 (sandra)<\/b>delivery 6th March <\/p>

10\/03\/2023 11:32 (sandra)<\/b>booked 22nd and 23rd <\/p>

23\/03\/2023 12:02 (alan)<\/b>Quoted works <\/p>

23\/03\/2023 12:20 (roy)<\/b>Assist Alan<\/p>

23\/03\/2023 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55713","activity_ticket_id":"52942","ticket_reference":"HDT54023","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15409 - To replace battery packs to 52No light fittings following emergency lighting inspection ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/03\/23","activity_end":"2023-03-28 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65092","activity_notes":"To replace battery packs to 52No light fittings following emergency lighting inspection ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 10:02 (sandra)<\/b>delivery 6 March <\/p>

10\/03\/2023 11:32 (sandra)<\/b>booked 27th and 28th<\/p>

24\/03\/2023 06:30 (alan)<\/b>Quoted works <\/p>

24\/03\/2023 06:31 (alan)<\/b>Quoted works <\/p>

24\/03\/2023 06:32 (alan)<\/b>Quoted works <\/p>

24\/03\/2023 06:32 (alan)<\/b>Quoted works <\/p>

24\/03\/2023 07:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55714","activity_ticket_id":"52798","ticket_reference":"HDT53879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cotes Restaurant from flat above ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/23","activity_end":"2023-02-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65093","activity_notes":"Flat 1 17 Catherine with keysAlso, the tenant reported that the bathroom gets very dusty. It looks like dust enters through the gaps between the baseboard and the floor.Could you check that too, please?","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2023 09:23 (System)<\/b>Ticket Created<\/p>

19\/01\/2023 15:02 (jane)<\/b>Shower causing the problem.Waste fixings was loose and full of hair.Has someone unscrewed the waste to clear but not put it back right.We have refixed the waste and have asked Salvatore to see what it is like tomorrow<\/p>

19\/01\/2023 15:25 (roy)<\/b>Visited Tavistock St but after checking leak needed access into Catherine St flat 2Then following investigation leak from flat 1.Refixed WAste and cleared outlet.NTR tomorrow to see if further investigation is needed <\/p>

20\/01\/2023 10:00 (jane)<\/b>Leak has returned, tenant in Flat 1, 17 Catherine Street is home from 11am today for access for us to carry out a dye test <\/p>

20\/01\/2023 15:24 (travis)<\/b>Sourcing leak with Roy.<\/p>

20\/01\/2023 16:43 (jane)<\/b>Reported back to client we believe the leak is coming from Flat 3, the toilet and tiles will need to be removed <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending at 9am on Monday 24d January to remove toilet from wall and investigate further <\/p>

20\/01\/2023 16:55 (jane)<\/b>Engineer attending Flat 3, 17 Catherine Street on Monday 23rd January from 9am to remove toilet from wall and investigate further <\/p>

21\/01\/2023 09:57 (roy)<\/b>Visited flat 1 and did a dye test to shower and toilet but made no difference in restaurant in colour of water.Found 4 inch soil pipe in wall and removed insulation and found leak coming from upstairs.Access into flat 3.Investigated and found toilet to be leaking.Toilet needs to be removed and possibly tiles on wall may need removing as well to access leak<\/p>

24\/01\/2023 13:00 (jane)<\/b>Still leaking into restaurant Returning today Flat 3: collect keys but ring the intercom first Flat 5: tenant will provide access If needed, the roof key is together with the front door set. <\/p>

24\/01\/2023 16:33 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 15:32 (travis)<\/b>Opening up works,Apartment three with Iain.<\/p>

25\/01\/2023 16:36 (iain)<\/b>Investigate leak.<\/p>

25\/01\/2023 16:38 (jane)<\/b>Made access into Flat 3 bathroom behind, found all bone dry, will now need to make an inspection in Flat 1, waiting for access for tomorrow <\/p>

25\/01\/2023 21:20 (michaelk)<\/b>Attended site to repair leaking toilet as informed by Roy. Found back to wall pan leaking into the bathroom and with fittings loose. Replaced pan connector and flush cone and re-fixed back to framework. Tested for leak on completion. 4hrs labour plus parts, total 228 ex vat<\/p>

26\/01\/2023 14:48 (jane)<\/b>Re-attending at 9:30\/9:45am tomorrow to take down wall and repair 4 inch leaking soil pipework <\/p>

26\/01\/2023 16:06 (roy)<\/b>With Ian.Removed extractor fan to access ceiling area. Found all pipes from above flats (3,4 and 5) run into this soill pipe which is leaking below ceing but above toilet.Looks like a cracked pipe or a join.Extremely difficult to get to and need to remove 4 maybe 6 tiles and wall behind.Repkaced extractor fan<\/p>

26\/01\/2023 16:17 (iain)<\/b>Investigate leak.<\/p>

30\/01\/2023 07:38 (michaelk)<\/b>Attended site to break out bathroom wall in flat 1 to repair leaking soil pipework. Removed bathroom cabinet and cut out leaking section and fittings. Replaced pipework and fully tested on completion. Bathroom cabinet was fitted back to position however slight decoration may be required. Note; an access panel would be recommended for future access\/inspection. 2 x engineers 4 hrs plus parts, total 428 ex vat.<\/p>

31\/01\/2023 15:57 (sandra)<\/b>emailed client to see if they require works to the access panel and to carry out the redecoration works <\/p>

01\/02\/2023 12:21 (sandra)<\/b>access hatch and making good booked for today <\/p>

01\/02\/2023 16:26 (iain)<\/b>Installed access panel.<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 12:05 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 14:15 (jane)<\/b>For your records, COTE restaurant is at 17-21 Tavistock St; however, the leak was traced in the flats above, at 17 Catherine Street. <\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55715","activity_ticket_id":"52943","ticket_reference":"HDT54024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or not water ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65094","activity_notes":"no heating or not water Boiler has failed and there is no hot water or heating at the property.collect management keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 17:02 (System)<\/b>Ticket Created<\/p>

01\/02\/2023 19:25 (roy)<\/b>Boiler resetAll working ok<\/p>

01\/02\/2023 21:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55716","activity_ticket_id":"52944","ticket_reference":"HDT54025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water in the separate WC on the 2nd Floor","ticket_address_1":"2nd Floor ","ticket_address_2":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor ","cs_id":"1765","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1765","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65095","activity_notes":"no hot water in the separate WC on the 2nd Floorkeys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2023 09:19 (System)<\/b>Ticket Created<\/p>

03\/02\/2023 07:26 (michaelk)<\/b>Attended site to switch on the water heater following power loss. 1hr labour 50<\/p>

03\/02\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55717","activity_ticket_id":"52945","ticket_reference":"HDT54026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2304","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2304","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/02\/23","activity_end":"2023-02-08 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65096","activity_notes":"washing machine not working Washing machine is not working in Flat 3. Stopped working last night. Tenant noticed it was not drying the laundry properly and upon inspection this is due to the machine not spinning at all.","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2023 10:59 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 11:02 (sandra)<\/b>emailed for appointment <\/p>

03\/02\/2023 10:51 (sandra)<\/b>booked for Tuesday 7th 10 - 2pm. waiting for confirmation <\/p>

07\/02\/2023 14:31 (sandra)<\/b>failed to attend on 7th rebooked for 8th from 12pm to 6pm <\/p>

08\/02\/2023 12:38 (sandra)<\/b>Roy to give access to repairaid <\/p>

08\/02\/2023 15:36 (roy)<\/b>Repair Aid access<\/p>

09\/02\/2023 14:51 (sandra)<\/b>The washer-dryer was repaired yesterday. The drive belt had to be refitted and tenant was also advised not to overload the appliance when using it.<\/p>

09\/02\/2023 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55718","activity_ticket_id":"52946","ticket_reference":"HDT54027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into the common parts","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65097","activity_notes":"leak into the common partsWe noticed a leak inside\/outside the cupboard on the second floor (see photos attached). ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2023 11:09 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 11:42 (travis)<\/b>Sourced leak to riser cupboard on 3rd floor,water meter letting by.<\/p>

03\/02\/2023 07:27 (michaelk)<\/b>Attended site to investigate leak in riser. Replaced water meter seals as required. 2hrs labour 95<\/p>

03\/02\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55719","activity_ticket_id":"52946","ticket_reference":"HDT54027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into the common parts","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65098","activity_notes":"leak into the common partsWe noticed a leak inside\/outside the cupboard on the second floor (see photos attached). ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2023 11:09 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 11:42 (travis)<\/b>Sourced leak to riser cupboard on 3rd floor,water meter letting by.<\/p>

03\/02\/2023 07:27 (michaelk)<\/b>Attended site to investigate leak in riser. Replaced water meter seals as required. 2hrs labour 95<\/p>

03\/02\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55720","activity_ticket_id":"52947","ticket_reference":"HDT54028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15411 - replacement shower ","ticket_address_1":"Flat 3","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/23","activity_end":"2023-03-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65099","activity_notes":"replacement shower ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 11:21 (sandra)<\/b>on order <\/p>

10\/02\/2023 11:36 (sandra)<\/b>attending Friday 10th<\/p>

20\/02\/2023 15:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55721","activity_ticket_id":"52933","ticket_reference":"HDT54014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"but this is a new leak in the bathroom areas only.","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/23","activity_end":"2023-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65100","activity_notes":"Tuesday morning 7th with tenant to disconnect electrics from bathroom cupboard ana.mailliet16@gmail.com","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 10:12 (System)<\/b>Ticket Created<\/p>

03\/02\/2023 10:16 (sandra)<\/b>booked for Monday <\/p>

07\/02\/2023 10:50 (alan)<\/b>Look at disconnection electrics from bathroom cabinetJob gone to quote Details for new bathroom cabinet, sent to Office<\/p>

07\/02\/2023 12:34 (sandra)<\/b>decorating cannot go ahead until quote for cabinet has been accepted <\/p>

08\/02\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55722","activity_ticket_id":"52948","ticket_reference":"HDT54029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"refix cover on landlords distribution board left off by others","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65101","activity_notes":"refix cover on landlords distribution board left off by others","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2023 14:23 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 14:27 (alan)<\/b>Refit cover on landlord distribution board left off by others<\/p>

02\/02\/2023 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55723","activity_ticket_id":"52949","ticket_reference":"HDT54030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pump is showing a fault ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"1978","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1978","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65102","activity_notes":"pump is showing a fault tenant at home now ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2023 14:57 (System)<\/b>Ticket Created<\/p>

03\/02\/2023 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55724","activity_ticket_id":"52950","ticket_reference":"HDT54031","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"check and ensure that the heating is fully operational ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2397","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/23","activity_end":"2023-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65103","activity_notes":"check and ensure that the heating is fully operational Please can he attend tomorrow to check\/ensure the heating is operational at Flat 3. The key to flat 3 is now at :-the concierge Ossie at Lowndes Lodge no.16 Cadogan PlaceThe plumber will need to give Mo Nimba as the name, in order to obtain the keys. Whilst in the flat could he help us and empty the dehumidifiers. Mo is going there now to empty them but tomorrow would be massive help if he could do it as will save us a trip.","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2023 15:06 (System)<\/b>Ticket Created<\/p>

03\/02\/2023 07:22 (michaelk)<\/b>Attended site to remove and redirect vent pipework on roof. Completed and left in full working order. 4hrs labour plus parts, total 198.80 ex vat.<\/p>

06\/02\/2023 11:20 (sandra)<\/b>booked for Monday morning <\/p>

07\/02\/2023 07:47 (michaelk)<\/b>Attended site to investigate heating to top floor flat. We had to raise the heating system pressure by o.2 bar whilst monitoring the open vent pipework. The heating has been left running in flat 3 and there's no evidence of pumping over the vent. 3hrs labour 140.Note; the bedroom radiator has been left off, as found due to evidence of the radiator valve leaking.<\/p>

07\/02\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55725","activity_ticket_id":"52930","ticket_reference":"HDT54011","ticket_client":"309","client_name":"HELM Asset Management Ltd","ticket_title":"List of works - FOR THURSDAY 2ND FEBRUARY ","ticket_address_1":"40 Hanway Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1UT","cs_address_1":"40 Hanway Street ","cs_id":"2407","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1UT","ticket_client_site":"2407","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65104","activity_notes":"window to be taken out to clear gulley ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2023 14:10 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 12:38 (sandra)<\/b>fitted new lock.2 of the leaks were on the main roof which is pitched.the other 2 leaks are on the front gulleys - long time window doesnt open properlyneeds two people to take the window out to clear. No cherry picker can get down there <\/p>

02\/02\/2023 15:31 (iain)<\/b>Overhauled door and keep. Supplied and fitted new nightlatch and cylinder with 6 copies of keys. Investigated leaks but unable to access front box gutters at present.<\/p>

02\/02\/2023 15:47 (sandra)<\/b>emailed for tomorrow <\/p>

03\/02\/2023 10:55 (sandra)<\/b>returning Friday <\/p>

03\/02\/2023 13:36 (iain)<\/b>Sealed box gutters.<\/p>

03\/02\/2023 13:39 (travis)<\/b>Roof gully works.<\/p>

03\/02\/2023 14:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55726","activity_ticket_id":"52949","ticket_reference":"HDT54030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pump is showing a fault ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"1978","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1978","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"02\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65105","activity_notes":"pump is showing a fault tenant at home now ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2023 14:57 (System)<\/b>Ticket Created<\/p>

03\/02\/2023 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55727","activity_ticket_id":"52951","ticket_reference":"HDT54032","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"removal of floor box which needs to be replaced\/fixed ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/23","activity_end":"2023-02-03 09:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65106","activity_notes":"removal of floor box which needs to be replaced\/fixed 2nd floor toilet block ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2023 09:09 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 11:02 (sandra)<\/b>on order<\/p>

07\/02\/2023 06:54 (alan)<\/b>Replace floor box cover<\/p>

07\/02\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55728","activity_ticket_id":"52953","ticket_reference":"HDT54034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issues ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/23","activity_end":"2023-02-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65107","activity_notes":"The tenant reported issues with the boiler, please see comments below:Im having problems with the hot water off peak power again. Last year the engineers had to change the plug as it burnt out and they mentioned I should get a timer switch installed as its on all the time and not good. Can you please see if you can ask them to come look again as no hot water again but also if we can get a timer switch so its only switched on 2 times a day. Can we please put a timer on as I only need the hot water hot in the morning at 7:30am and in the evening at 6pm Then this plug will not keep burning out and the consumption cost will be much lower I have added a photo so you can show them the 3 switches.Top one is off peak water boiler that is not working now, middle one is the heating and bottom one is the on peak water boiler.","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2023 09:20 (System)<\/b>Ticket Created<\/p>

03\/02\/2023 12:05 (sandra)<\/b>ordering timer switch and then booking in <\/p>

13\/02\/2023 10:19 (sandra)<\/b>tenant home for access today 2 - 4<\/p>

14\/02\/2023 07:12 (michaelk)<\/b>Attended site to reported issue with out of hours immersion. Tenant reported that he required a timer yo be installed, however we have attended to inspect the <\/p>

15\/02\/2023 17:31 (michaelk)<\/b>Attended site to install immersion timer and isolator. Collected materials and completed work. 3hrs labour plus parts, total 182 ex vat<\/p>

16\/02\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55729","activity_ticket_id":"52954","ticket_reference":"HDT54035","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/15357 - Perimeter Fencing ","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":null,"ticket_postcode":"SS14","cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/02\/23","activity_end":"2023-02-27 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65108","activity_notes":"Perimeter Fencing ","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2023 09:56 (jane)<\/b>Proposed date of 27th February to Argos to commence, works will take approximately 4 weeks to complete<\/p>

03\/02\/2023 11:30 (jane)<\/b>Argos have confirmed for 27th February to commence with the replacement perimeter fencing, works will take approximately 4 weeks <\/p>

21\/03\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55730","activity_ticket_id":"52952","ticket_reference":"HDT54033","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please see attached, please can you arrange for batteries and chargers to be picked from the estate office and taken to ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"2411","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2411","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/02\/23","activity_end":"2023-02-06 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65109","activity_notes":"Please see attached, please can you arrange for batteries and chargers to be picked from the estate office and taken to c\/o Suzy Goodwin & GoodwinUnit 3,Guillemot Place,Clarendon Road,London,N22 6XGThis will be Lynne Henderson budget and invoices should be sent to Lynne and addressed to: The Mercers' Company6 Frederick's PlaceLondon EC2R 8AB","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2023 09:17 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 07:34 (roy)<\/b>Dropped batteries off as requested<\/p>

07\/02\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55731","activity_ticket_id":"52955","ticket_reference":"HDT54036","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15414 - Replacement fire rated door ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/23","activity_end":"2023-02-06 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65110","activity_notes":"Replacement fire rated door ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 09:40 (sandra)<\/b>attending today <\/p>

06\/02\/2023 15:30 (travis)<\/b>New fire door works.<\/p>

07\/02\/2023 14:36 (travis)<\/b>Fire door works.<\/p>

07\/02\/2023 15:17 (jane)<\/b>Door latch etc on order - 2 days lead-time <\/p>

09\/02\/2023 11:57 (travis)<\/b>Fire door works.<\/p>

20\/02\/2023 12:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55732","activity_ticket_id":"52956","ticket_reference":"HDT54037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and boiler ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/23","activity_end":"2023-02-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65111","activity_notes":"lights and boiler THIS AFTERNOON - ACCESS WITH TENANT shower holder\/shower hose needs to be replaced as worn -The boiler has started to experience a delayed ignition. It has started in the last week or two.. it's not bad, but it is definitely a delayed ignition thump","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2023 16:24 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 11:19 (sandra)<\/b>Asked for access for today <\/p>

08\/02\/2023 12:22 (sandra)<\/b>access requested for Thursday <\/p>

08\/02\/2023 15:00 (sandra)<\/b>Can your team attend flat 4 first, as the tenant needs to go out before 12:00?Flat 2, you can collect management keys. Please let me know the state of the boiler and provide a full report.Thursday <\/p>

09\/02\/2023 15:33 (sandra)<\/b>returning on 22nd February <\/p>

10\/02\/2023 11:24 (michaelk)<\/b>Attended site to investigate boiler ignition. Stripped down boiler and cleaned\/investigated problems. A replacement gas valve, electrodes and seals will be quoted. Boiler left running fully operational with slight ignition sound. 3hrs 140<\/p>

10\/02\/2023 11:29 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 14:29 (alan)<\/b>Look at lights in sky light Faulty found to be driver unit, was unable to locate unit Ordered replacement will return to fit and locate on 22nd February as agreed with tenant<\/p>

10\/02\/2023 14:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2023 14:09 (alan)<\/b>Locate driver unit for lights in sky lights and replace unit Test and leave working <\/p>

22\/02\/2023 14:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55733","activity_ticket_id":"52956","ticket_reference":"HDT54037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and boiler ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/23","activity_end":"2023-02-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65112","activity_notes":"lights and boiler keys from security - call Lilian first -the lights in the skylight stopped working. ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2023 16:24 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 11:19 (sandra)<\/b>Asked for access for today <\/p>

08\/02\/2023 12:22 (sandra)<\/b>access requested for Thursday <\/p>

08\/02\/2023 15:00 (sandra)<\/b>Can your team attend flat 4 first, as the tenant needs to go out before 12:00?Flat 2, you can collect management keys. Please let me know the state of the boiler and provide a full report.Thursday <\/p>

09\/02\/2023 15:33 (sandra)<\/b>returning on 22nd February <\/p>

10\/02\/2023 11:24 (michaelk)<\/b>Attended site to investigate boiler ignition. Stripped down boiler and cleaned\/investigated problems. A replacement gas valve, electrodes and seals will be quoted. Boiler left running fully operational with slight ignition sound. 3hrs 140<\/p>

10\/02\/2023 11:29 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 14:29 (alan)<\/b>Look at lights in sky light Faulty found to be driver unit, was unable to locate unit Ordered replacement will return to fit and locate on 22nd February as agreed with tenant<\/p>

10\/02\/2023 14:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2023 14:09 (alan)<\/b>Locate driver unit for lights in sky lights and replace unit Test and leave working <\/p>

22\/02\/2023 14:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55734","activity_ticket_id":"52934","ticket_reference":"HDT54015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/23","activity_end":"2023-02-04 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65113","activity_notes":"water leaking into the restaurant below to attend Saturday and use keys for flat ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 10:16 (System)<\/b>Ticket Created<\/p>

01\/02\/2023 14:09 (sandra)<\/b>asked for access Thursday PM <\/p>

02\/02\/2023 12:04 (sandra)<\/b>booked <\/p>

02\/02\/2023 14:30 (sandra)<\/b>sash window needs 2 engineers to rectify rebook <\/p>

02\/02\/2023 15:33 (iain)<\/b>List of works.<\/p>

02\/02\/2023 15:34 (iain)<\/b>Sash windows need to be removed to repair. To be booked in.<\/p>

02\/02\/2023 15:51 (roy)<\/b>Replaced 2 x bulbs (not original bulbs) Light switches okBathroom lights do workCleared blockage to shower and cleared water from floor. Restaurant okCleared blocked hand basins<\/p>

03\/02\/2023 11:08 (sandra)<\/b>waiting on confirmation to remove window to renew sash cords<\/p>

03\/02\/2023 14:36 (sandra)<\/b>still waiting for confirmation from tenant for Monday to remove window <\/p>

03\/02\/2023 16:42 (sandra)<\/b>booked Roy for Saturday to look at the leak and collect keys for the flat above <\/p>

04\/02\/2023 08:23 (roy)<\/b>Leak continues.Blockage now ok within flat but somehow pipe under floor has broken or dislodged<\/p>

06\/02\/2023 09:19 (sandra)<\/b>Not waste pipe after all.Did undo and refix waste and ran water into the waste for 15 minutes.....no leakButAs soon as I ran the overhead shower within 15 minutes it started leaking downstairs The silicone around the tray was quite thick and looked decent but after investigation I found someone had put silicone on top of silicone and underneath it was bad.Left hand corner the timber is rotten and someone had put a golf ball volume of silicone to stop it leaking.Left hand corner has certainly dropped at some point as gap is greater then right hand corner<\/p>

06\/02\/2023 09:53 (roy)<\/b>Seek leak<\/p>

06\/02\/2023 15:18 (iain)<\/b>Sash window and chimney.<\/p>

07\/02\/2023 15:58 (iain)<\/b>Shower works.<\/p>

07\/02\/2023 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55735","activity_ticket_id":"52870","ticket_reference":"HDT53951","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/23","activity_end":"2023-02-21 23:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65114","activity_notes":"PAT testing and Emergency light drain down ","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2023 15:42 (jane)<\/b>Requested access to attend next Friday evening 3rd February after the restaurant closes to carry out the emergency lighting testing <\/p>

01\/02\/2023 11:20 (sandra)<\/b>PAT test to be arranged once fixed <\/p>

03\/02\/2023 23:42 (alan)<\/b>Emergency light test<\/p>

04\/02\/2023 13:20 (michael)<\/b>Emergency Light drain down test complete. Awaiting PAT machine for calibration then will book in PAT <\/p>

20\/02\/2023 11:10 (sandra)<\/b>emailed for Wednesday 22nd at 8am - awaiting confirmation <\/p>

20\/02\/2023 13:16 (sandra)<\/b>22nd February Confirmed 8am<\/p>

22\/02\/2023 20:48 (roy)<\/b>Pat testing <\/p>

23\/02\/2023 10:41 (roy)<\/b>Completion of pat test<\/p>

23\/02\/2023 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55736","activity_ticket_id":"52784","ticket_reference":"HDT53865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/02\/23","activity_end":"2023-02-23 21:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65115","activity_notes":"List of works- the window in the bathroom is old. The part that attaches the window to the frame is broken - the dishwashers cutlery basket is bottomlessLiaise with Matthieu - matthieulebret@gmail.com ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2023 13:29 (System)<\/b>Ticket Created<\/p>

18\/01\/2023 13:30 (jane)<\/b>Will attend once have blinds and film for window - (on another job ticket for this property)<\/p>

19\/01\/2023 13:03 (jane)<\/b>Requested access for Monday 23rd January <\/p>

20\/01\/2023 10:13 (jane)<\/b>Tenant is giving access on Friday 27th January 2023<\/p>

27\/01\/2023 14:31 (iain)<\/b>Repair to window frame.<\/p>

27\/01\/2023 14:31 (iain)<\/b>Dishwasher cutlery basket on order.<\/p>

27\/01\/2023 15:14 (jane)<\/b>Dishwasher cutlery basket on order <\/p>

03\/02\/2023 15:39 (jane)<\/b>Have re-ordered cutlery basket with another supplier - 7 day lead-time <\/p>

15\/02\/2023 10:52 (jane)<\/b>Cutlery basket has been re-ordered with our appliance contractors - 4-7 days lead-time <\/p>

17\/02\/2023 16:44 (sandra)<\/b>delivery w\/c 20th <\/p>

22\/02\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55737","activity_ticket_id":"52957","ticket_reference":"HDT54038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"open tenants washing machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/23","activity_end":"2023-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65116","activity_notes":"open tenants washing machine , Can you please arrange for an engineer to open the washing machine today. The door is stuck. There's about 10pcs of loose wooden tiles next to the kitchen cabinets Cleaners are on site till 12. New tenant is moving in this afternoon. Please buzz on the flat door fir access.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 09:08 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 15:16 (iain)<\/b>Washing machine door.<\/p>

06\/02\/2023 15:27 (michael)<\/b>(Ticket Closed)<\/p>

07\/02\/2023 06:49 (alan)<\/b>Replace broken light switch <\/p>

08\/02\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/02\/2023 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55738","activity_ticket_id":"52958","ticket_reference":"HDT54039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There's about 10pcs of loose wooden tiles next to the kitchen cabinets ","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65117","activity_notes":"There's about 10pcs of loose wooden tiles next to the kitchen cabinets ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 09:11 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 09:22 (michael)<\/b>(Ticket Closed)<\/p>

08\/02\/2023 16:41 (iain)<\/b>Flooring.<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55739","activity_ticket_id":"52957","ticket_reference":"HDT54038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"open tenants washing machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/23","activity_end":"2023-02-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65118","activity_notes":"broken light switch needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 09:08 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 15:16 (iain)<\/b>Washing machine door.<\/p>

06\/02\/2023 15:27 (michael)<\/b>(Ticket Closed)<\/p>

07\/02\/2023 06:49 (alan)<\/b>Replace broken light switch <\/p>

08\/02\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/02\/2023 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55740","activity_ticket_id":"52959","ticket_reference":"HDT54040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EPG rating ","ticket_address_1":"3rd and 4th Floor","ticket_address_2":"39 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd and 4th Floor","cs_id":"2307","cs_address_2":"39 Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2307","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/23","activity_end":"2023-02-07 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65119","activity_notes":"EPG rating We are required to improve the EPC rating at the abovementioned flat which is currently below average, the assessor has advised in order to achieve a higher rating the requirement would be to install high retention storage heaters to lounge and bedrooms in conjunction with the below:- 1. An updated letter from Reddan stating the slopping walls are also insulated to 150mm as per the roof. 2. Replace the single phase electric meter with a dual meter to compensate the storage heaters. Please could you confirm if you can attend Tuesday morning 9am to provide a quote for the above. ","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2023 10:08 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55741","activity_ticket_id":"52959","ticket_reference":"HDT54040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EPG rating ","ticket_address_1":"3rd and 4th Floor","ticket_address_2":"39 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd and 4th Floor","cs_id":"2307","cs_address_2":"39 Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2307","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/23","activity_end":"2023-02-07 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65120","activity_notes":"EPG rating We are required to improve the EPC rating at the abovementioned flat which is currently below average, the assessor has advised in order to achieve a higher rating the requirement would be to install high retention storage heaters to lounge and bedrooms in conjunction with the below:- 1. An updated letter from Reddan stating the slopping walls are also insulated to 150mm as per the roof. 2. Replace the single phase electric meter with a dual meter to compensate the storage heaters. Please could you confirm if you can attend Tuesday morning 9am to provide a quote for the above. ","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2023 10:08 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55742","activity_ticket_id":"52960","ticket_reference":"HDT54041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15412 - To apply top coat to new timber windows ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1665","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1665","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/02\/23","activity_end":"2023-02-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65121","activity_notes":"To apply top coat to new timber windows WHEN CAN I BOOK THIS IN FOR YOU ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 10:45 (jane)<\/b>8-10 week lead-time on new windows <\/p>

21\/03\/2023 09:08 (sandra)<\/b>expected end of March - beginning April <\/p>

31\/03\/2023 11:55 (sandra)<\/b>preliminarily booked for 4th for delivery and 5th ad 6th to fit <\/p>

05\/04\/2023 09:36 (sandra)<\/b>windows made 100mm too big. Being remade on priority. Awaiting completion date <\/p>

25\/04\/2023 09:32 (sandra)<\/b>These are not due for delivery for a couple of weeks, will let you have a fitting date as soon as they are in.<\/p>

09\/05\/2023 13:40 (sandra)<\/b>being delivered 14th to fit 15th and 16th<\/p>

15\/05\/2023 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55743","activity_ticket_id":"52961","ticket_reference":"HDT54042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators not working ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/23","activity_end":"2023-02-08 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65122","activity_notes":"radiators not working Wednesday at 8am The tenant reported that four radiators are not working. However, the RTV is open on all of them.She can provide access early in the morning Wednesday til 9:40.Please let me know which of these days works for your team. ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 10:39 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 11:17 (sandra)<\/b>Wednesday at 8am <\/p>

08\/02\/2023 21:41 (michaelk)<\/b>Attended site to investigate heating radiator faults. There are a number of radiators that require new inserts, would recommend changing all eight whilst on site. Have quoted replacement inserts. 2hrs labour 95<\/p>

09\/02\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55744","activity_ticket_id":"52959","ticket_reference":"HDT54040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EPG rating ","ticket_address_1":"3rd and 4th Floor","ticket_address_2":"39 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd and 4th Floor","cs_id":"2307","cs_address_2":"39 Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2307","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"65123","activity_notes":"\/","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2023 10:08 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 10:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55745","activity_ticket_id":"52962","ticket_reference":"HDT54043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in the common parts ","ticket_address_1":"36\/40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36\/40 Rupert Street ","cs_id":"2413","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2413","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/23","activity_end":"2023-02-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65124","activity_notes":"no lights in the common parts ","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2023 11:14 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 06:45 (alan)<\/b>Replace blown lamps in common parts and replace faulty ballest in fitting on 2nd floor <\/p>

07\/02\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55746","activity_ticket_id":"52962","ticket_reference":"HDT54043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in the common parts ","ticket_address_1":"36\/40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36\/40 Rupert Street ","cs_id":"2413","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2413","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/23","activity_end":"2023-02-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65125","activity_notes":"no lights in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 11:14 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 06:45 (alan)<\/b>Replace blown lamps in common parts and replace faulty ballest in fitting on 2nd floor <\/p>

07\/02\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55747","activity_ticket_id":"52963","ticket_reference":"HDT54044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/23","activity_end":"2023-02-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65126","activity_notes":"Please arrange for the below:- reattached blind cords - remove curtain n leave it in the boiler cupboard- check on fridge lights. New bulb replaced but loose connectionwith keys for today and call Lilian first ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 11:51 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 15:19 (iain)<\/b>Blind, fridge light and curtains.<\/p>

06\/02\/2023 15:31 (michael)<\/b>(Ticket Closed)<\/p>

07\/02\/2023 09:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/02\/2023 15:35 (roy)<\/b>Damaged cable. Reterminated All ok<\/p>

08\/02\/2023 16:33 (iain)<\/b>Plasterboard and filling holes.<\/p>

08\/02\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2023 12:09 (dean)<\/b>Done 390.00<\/p>

17\/02\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55748","activity_ticket_id":"52964","ticket_reference":"HDT54045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"carryout some testing to the meters and check meters.","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/23","activity_end":"2023-02-07 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65127","activity_notes":"carryout some testing to the meters and check meters.Following the email below, Alan from Reddan will be in the site office tomorrow at 07.30 to carryout some testing to the meters and check meters.This will mean that there will be no power to the office from 07.30 08.30. @Alan Murkin\/@Helpdesk please can you provide some rams for the above works and submit on meridian for Michael Moore to approve.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 13:15 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:14 (alan)<\/b>I can confirm that the electrical meter I01A17781 only supplies the office floors and staircase There is one supply that is not on a check meter, which supplies a distribution board in the rear 4th floor office The distribution board in the rear 4th floor office supplies The comms cabinet for the Shaftesbury CCTVThe air-conditioning for the comms room 2 spurs for CCTV cameras on Wardour St The ground floor and basement restaurant has its own 3 phase supply and meters in basement<\/p>

09\/02\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55749","activity_ticket_id":"52965","ticket_reference":"HDT54046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15401 - Lock replacement and door repair ","ticket_address_1":"Flat 1,","ticket_address_2":"79 St: Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1,","cs_id":"2383","cs_address_2":"79 St: Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2383","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/23","activity_end":"2023-02-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65128","activity_notes":"Lock replacement and door repair confirmed for Wednesday Please ask your team to collect the keys and ring the intercom before entering the flat. The tenant might be home., ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 10:21 (sandra)<\/b>Please ask your team to collect the keys and ring the intercom before entering the flat. The tenant might be home., <\/p>

07\/02\/2023 10:22 (sandra)<\/b>Please ask your team to collect the keys and ring the intercom before entering the flat. The tenant might be home., <\/p>

08\/02\/2023 10:14 (travis)<\/b>Lock replacement and door repair.X1 key fitted to management key fob,X2 keys left for tenant in lock, inside of door.All old drilled out lock and debris left on floor has been cleared and disposed of.Photos to follow via WhatsApp.<\/p>

08\/02\/2023 10:46 (jane)<\/b>(Ticket Closed)<\/p>

09\/02\/2023 16:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/02\/2023 10:17 (travis)<\/b>Threshold bar replacement.<\/p>

10\/02\/2023 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55750","activity_ticket_id":"52966","ticket_reference":"HDT54047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15416 - Replacement washer\/dryer ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/02\/23","activity_end":"2023-02-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65129","activity_notes":"Replacement washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2023 16:44 (sandra)<\/b>Booked for Friday <\/p>

16\/02\/2023 11:14 (sandra)<\/b>17th with keys <\/p>

17\/02\/2023 12:22 (sandra)<\/b>Accounts confirmed we will waive the PCB price.Please advise if it works for you to deduct the PCB cost from the amount for the new washer\/dryer. <\/p>

17\/02\/2023 12:24 (sandra)<\/b>If you could deduct the price from the new machine that would be great and thank you for you help.<\/p>

17\/02\/2023 15:49 (travis)<\/b>Access for repair aid.<\/p>

17\/02\/2023 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55751","activity_ticket_id":"52968","ticket_reference":"HDT54049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15403 - Repair or replacement of boiler ","ticket_address_1":"3rd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/23","activity_end":"2023-03-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65130","activity_notes":"Repair or replacement of boiler OPTION TWO REPLACEMENT BOILERFriday ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 15:32 (sandra)<\/b>preliminarily booked for 3rd March awaiting access <\/p>

07\/03\/2023 07:00 (michaelk)<\/b>Completed quoted boiler installation. Left in full working order. 2,511.99 ex vat<\/p>

07\/03\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55752","activity_ticket_id":"52969","ticket_reference":"HDT54050","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Gas Safety Certificate ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/02\/23","activity_end":"2023-02-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65131","activity_notes":"Gas Safety Certificate - booked for 17th due 21st February ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 14:44 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 14:45 (sandra)<\/b>booked for 17th at 8am <\/p>

17\/02\/2023 11:50 (jane)<\/b>(Ticket Closed)<\/p>

20\/02\/2023 08:31 (michaelk)<\/b>Attended site to complete gas safety inspection. 1hr labour 50.<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55753","activity_ticket_id":"52971","ticket_reference":"HDT54052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"track and trace ","ticket_address_1":"Mays Court ","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mays Court ","cs_id":"2417","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2417","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/23","activity_end":"2023-02-08 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65132","activity_notes":"Friday 8.30 - 9.30 with tenant We need a track and trace for the storage unit at Mays court behind 56 St Martins Lane. The new tenants would like to regain power back as there is none at the moment. Shaun please could you advise if we have keys for the storage unit at Mays court?","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 14:59 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 12:56 (sandra)<\/b>booked Wednesday at 8.30 <\/p>

08\/02\/2023 09:12 (alan)<\/b>Investigate, no supply in unitFault, found to be supply company have removed the main suppliers fuse<\/p>

08\/02\/2023 09:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55754","activity_ticket_id":"52970","ticket_reference":"HDT54051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u02dcWe seem to have a sewer pipe that has a been repaired in the past in our unit that seems to have come apart. ","ticket_address_1":"33 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Catherine Street","cs_id":"2415","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2415","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/23","activity_end":"2023-02-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65133","activity_notes":"at 1pm We seem to have a sewer pipe that has a been repaired in the past in our unit that seems to have come apart. tenant will provide access tomorrow at mid day ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 14:52 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 15:21 (sandra)<\/b>(Placed On Hold) Sorry do you mind just holding off on this, I am finding out if this is ours or the tenants responsibility.<\/p>

06\/02\/2023 15:21 (sandra)<\/b>Sorry do you mind just holding off on this, I am finding out if this is ours or the tenants responsibility.<\/p>

07\/02\/2023 09:06 (sandra)<\/b>(Removed from on-hold)<\/p>

07\/02\/2023 15:57 (iain)<\/b>Refit and reseal ferncos.<\/p>

07\/02\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55755","activity_ticket_id":"52934","ticket_reference":"HDT54015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/23","activity_end":"2023-02-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65134","activity_notes":"shower subfloor works 8am Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2023 10:16 (System)<\/b>Ticket Created<\/p>

01\/02\/2023 14:09 (sandra)<\/b>asked for access Thursday PM <\/p>

02\/02\/2023 12:04 (sandra)<\/b>booked <\/p>

02\/02\/2023 14:30 (sandra)<\/b>sash window needs 2 engineers to rectify rebook <\/p>

02\/02\/2023 15:33 (iain)<\/b>List of works.<\/p>

02\/02\/2023 15:34 (iain)<\/b>Sash windows need to be removed to repair. To be booked in.<\/p>

02\/02\/2023 15:51 (roy)<\/b>Replaced 2 x bulbs (not original bulbs) Light switches okBathroom lights do workCleared blockage to shower and cleared water from floor. Restaurant okCleared blocked hand basins<\/p>

03\/02\/2023 11:08 (sandra)<\/b>waiting on confirmation to remove window to renew sash cords<\/p>

03\/02\/2023 14:36 (sandra)<\/b>still waiting for confirmation from tenant for Monday to remove window <\/p>

03\/02\/2023 16:42 (sandra)<\/b>booked Roy for Saturday to look at the leak and collect keys for the flat above <\/p>

04\/02\/2023 08:23 (roy)<\/b>Leak continues.Blockage now ok within flat but somehow pipe under floor has broken or dislodged<\/p>

06\/02\/2023 09:19 (sandra)<\/b>Not waste pipe after all.Did undo and refix waste and ran water into the waste for 15 minutes.....no leakButAs soon as I ran the overhead shower within 15 minutes it started leaking downstairs The silicone around the tray was quite thick and looked decent but after investigation I found someone had put silicone on top of silicone and underneath it was bad.Left hand corner the timber is rotten and someone had put a golf ball volume of silicone to stop it leaking.Left hand corner has certainly dropped at some point as gap is greater then right hand corner<\/p>

06\/02\/2023 09:53 (roy)<\/b>Seek leak<\/p>

06\/02\/2023 15:18 (iain)<\/b>Sash window and chimney.<\/p>

07\/02\/2023 15:58 (iain)<\/b>Shower works.<\/p>

07\/02\/2023 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55756","activity_ticket_id":"52967","ticket_reference":"HDT54048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There are 7 of these cupboards in our office which were left from the previous tenants. We are keen to get rid of them \u00e2\u20ac\u201c could they be used in one of your other offices? ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Beak Street","cs_id":"2414","cs_address_2":"1st Floor ","cs_town":"London","cs_postcode":" WC2","ticket_client_site":"2414","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/23","activity_end":"2023-02-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65135","activity_notes":"There are 7 of these cupboards in our office which were left from the previous tenants. We are keen to get rid of them could they be used in one of your other offices? Please can you arrange to remove this cupboard and invoice GeorgeWednesday afternoon ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 14:35 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 13:59 (travis)<\/b>Clearance,\/disposal.<\/p>

08\/02\/2023 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55757","activity_ticket_id":"52973","ticket_reference":"HDT54054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/23","activity_end":"2023-02-06 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65136","activity_notes":"no hot water Water Pressure to continues to drop. - Continues to drop, - No hot water or heating. Access Code Apartment: 9202* - Engineer can contact site if needed via the number 07502 345197.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 16:21 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 07:49 (michaelk)<\/b>Attended site to investigate heating. Found the system on low pressure but could find no evidence of leakage. 1hr labour 50<\/p>

07\/02\/2023 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55758","activity_ticket_id":"52974","ticket_reference":"HDT54055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check on the light switches ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/23","activity_end":"2023-02-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65137","activity_notes":"check on the light switches Tuesday Please arrange for Alan to check on the light switches. The tenant said it's not working properly.Tenant leaves the Flat before 12noon.","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 16:30 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:23 (alan)<\/b>Investigate, light flickering in bedroomReplace faulty light switch and ceiling pendant <\/p>

09\/02\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55759","activity_ticket_id":"52975","ticket_reference":"HDT54056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please arrange for Alan to check on the faulty extract. The tenant is in for access anytime tomorrow.","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/23","activity_end":"2023-02-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65138","activity_notes":"please arrange for Alan to check on the faulty extract. The tenant is in for access anytime tomorrow. Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 16:45 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:26 (alan)<\/b>Investigate kitchen extractor hood not working Replace blown fuse in spur behind extractor hood and replace faulty lamps in hood<\/p>

09\/02\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55760","activity_ticket_id":"52976","ticket_reference":"HDT54057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher faulty ","ticket_address_1":"Flat 2, 61 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 61 Chandos Place ","cs_id":"1523","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1523","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/02\/23","activity_end":"2023-02-17 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65139","activity_notes":"dishwasher faulty Our maintenance team have reported that the appliance is unresponsive, even after resetting and replacing the fuse. We have tested the connection and there is electricity going to the dishwasher but it cannot be operated at all. Please see the photos attached for your reference. ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2023 09:12 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 15:58 (sandra)<\/b>Can you please ask the engineer to call Lily on 0330 0240 102 with 30 mins before arrival? So she can be there to provide access. 14th <\/p>

14\/02\/2023 13:31 (jane)<\/b>Appliance engineers attending on 17th February as instructed by Lily <\/p>

20\/02\/2023 10:25 (sandra)<\/b>faulty part. Awaiting for report from Repairaid <\/p>

20\/02\/2023 15:22 (sandra)<\/b>attended and machine needs a replacement PCB. Quote sent and client has accepted replacement machine <\/p>

21\/02\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55761","activity_ticket_id":"52977","ticket_reference":"HDT54058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating:","ticket_address_1":"Flat 1B,","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1B,","cs_id":"2418","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2418","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65140","activity_notes":"No heating:","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 09:14 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 09:54 (alan)<\/b>Top up pressure on boiler and leave working<\/p>

07\/02\/2023 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55762","activity_ticket_id":"52963","ticket_reference":"HDT54044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/23","activity_end":"2023-02-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65141","activity_notes":"Please arrange for the below:Wednesday Fill all small holes in the ceiling ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 11:51 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 15:19 (iain)<\/b>Blind, fridge light and curtains.<\/p>

06\/02\/2023 15:31 (michael)<\/b>(Ticket Closed)<\/p>

07\/02\/2023 09:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/02\/2023 15:35 (roy)<\/b>Damaged cable. Reterminated All ok<\/p>

08\/02\/2023 16:33 (iain)<\/b>Plasterboard and filling holes.<\/p>

08\/02\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2023 12:09 (dean)<\/b>Done 390.00<\/p>

17\/02\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55763","activity_ticket_id":"52978","ticket_reference":"HDT54059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom Faulty light switch","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/23","activity_end":"2023-02-07 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65142","activity_notes":"Otherwise, Can you please arrange for Alan to attend today.Bathroom Faulty light switchtenant around about 1.30 ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 09:35 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 12:57 (sandra)<\/b>booked today <\/p>

09\/02\/2023 08:28 (alan)<\/b>Replace faulty light switch for bathroom and replace 2 faulty LED down lighters in bathroom <\/p>

09\/02\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55764","activity_ticket_id":"52960","ticket_reference":"HDT54041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15412 - To apply top coat to new timber windows ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1665","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1665","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"15\/05\/23","activity_end":"2023-05-15 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65143","activity_notes":"To top coat the two windows prior to fitting And to top the internal architraves, nosings etc ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 10:45 (jane)<\/b>8-10 week lead-time on new windows <\/p>

21\/03\/2023 09:08 (sandra)<\/b>expected end of March - beginning April <\/p>

31\/03\/2023 11:55 (sandra)<\/b>preliminarily booked for 4th for delivery and 5th ad 6th to fit <\/p>

05\/04\/2023 09:36 (sandra)<\/b>windows made 100mm too big. Being remade on priority. Awaiting completion date <\/p>

25\/04\/2023 09:32 (sandra)<\/b>These are not due for delivery for a couple of weeks, will let you have a fitting date as soon as they are in.<\/p>

09\/05\/2023 13:40 (sandra)<\/b>being delivered 14th to fit 15th and 16th<\/p>

15\/05\/2023 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55765","activity_ticket_id":"50601","ticket_reference":"HDT51682","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - ignore","ticket_address_1":"Test Site","ticket_address_2":"Please Ignore","ticket_town":"Southend-on-Sea","ticket_county":null,"ticket_postcode":"SS9 5PR","cs_address_1":"Test Site","cs_id":"743","cs_address_2":"Please Ignore","cs_town":"Southend-on-Sea","cs_postcode":"SS9 5PR","ticket_client_site":"743","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/23","activity_end":"2023-03-01 11:56:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"65144","activity_notes":"Test ticket - ignore","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2022 11:51 (System)<\/b>Ticket Created<\/p>

22\/04\/2022 11:55 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55766","activity_ticket_id":"52979","ticket_reference":"HDT54060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/23","activity_end":"2023-02-09 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65145","activity_notes":"TENANT HOME FOR ACCESS THURSDAY The sink in one of the bedroom is a bit blocked. In addition to that, the maintenance team told me a year ago that they are going to change the tap in the kitchen for me. I really wish to change the tap since it is broken and splash water everywhere. ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2023 10:09 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 10:36 (sandra)<\/b>waiting on access <\/p>

08\/02\/2023 15:39 (sandra)<\/b>TENANT HOME Thursday for access <\/p>

09\/02\/2023 10:31 (sandra)<\/b>Replacement tap spout ordered and will be delivered w\/c 14th <\/p>

09\/02\/2023 11:00 (sandra)<\/b>also looked at a shower door <\/p>

09\/02\/2023 12:10 (alan)<\/b>Replace broken dimmer module to light switch in bedroom<\/p>

09\/02\/2023 12:35 (iain)<\/b>Blocked sink and door handles.<\/p>

09\/02\/2023 12:38 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2023 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2023 14:25 (sandra)<\/b>replacement tap spout delivered <\/p>

17\/02\/2023 11:43 (sandra)<\/b>awaiting confirmation of appointment <\/p>

20\/02\/2023 15:27 (sandra)<\/b>attended 20\/2 <\/p>

21\/02\/2023 06:39 (michaelk)<\/b>Fitted replacement tap spout, supplied by office. 1hr labour 50<\/p>

21\/02\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55767","activity_ticket_id":"52979","ticket_reference":"HDT54060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/23","activity_end":"2023-02-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65146","activity_notes":"This morning one of the plugs sparked when being turned off. After that, some of the plugs in the living room and one of the bedroom doesnt work anymore. And the light in the kitchen went out too.The door handle for the living room also fell off completely. We failed to reattach it properly. The switch in one of the bedroom doesnt work too well. Lights doesnt always turn on when the switch is pressed. The sink in one of the bedroom is a bit blocked. In addition to that, the maintenance team told me a year ago that they are going to change the tap in the kitchen for me. I really wish to change the tap since it is broken and splash water everywhere. ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 10:09 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 10:36 (sandra)<\/b>waiting on access <\/p>

08\/02\/2023 15:39 (sandra)<\/b>TENANT HOME Thursday for access <\/p>

09\/02\/2023 10:31 (sandra)<\/b>Replacement tap spout ordered and will be delivered w\/c 14th <\/p>

09\/02\/2023 11:00 (sandra)<\/b>also looked at a shower door <\/p>

09\/02\/2023 12:10 (alan)<\/b>Replace broken dimmer module to light switch in bedroom<\/p>

09\/02\/2023 12:35 (iain)<\/b>Blocked sink and door handles.<\/p>

09\/02\/2023 12:38 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2023 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2023 14:25 (sandra)<\/b>replacement tap spout delivered <\/p>

17\/02\/2023 11:43 (sandra)<\/b>awaiting confirmation of appointment <\/p>

20\/02\/2023 15:27 (sandra)<\/b>attended 20\/2 <\/p>

21\/02\/2023 06:39 (michaelk)<\/b>Fitted replacement tap spout, supplied by office. 1hr labour 50<\/p>

21\/02\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55768","activity_ticket_id":"52980","ticket_reference":"HDT54061","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"check radiators and boiler gauge ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/23","activity_end":"2023-02-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65147","activity_notes":"Wednesday Can you have someone attend and check the radiators in the ground and basement which the tenant says are not working please? They were working prior to us having to shut down the system.Also can we ascertain the capacity of the fuel tank please and take a reading of the gauge please?","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 10:13 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 12:19 (sandra)<\/b>booked 8\/2<\/p>

08\/02\/2023 21:36 (michaelk)<\/b>Attended site to check\/calibrate the oil gauge and check for correct operation. Confirmed tank height against manufacturers settings. 2hrs labour 95<\/p>

09\/02\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55769","activity_ticket_id":"52981","ticket_reference":"HDT54062","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"please can you send in your contractor next week to install these 4 new fixtures? ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/23","activity_end":"2023-02-10 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65148","activity_notes":"please can you send in your contractor next week to install these 4 new fixtures? Tuesday 14th at 8am ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 10:16 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 15:29 (sandra)<\/b>attending Friday morning <\/p>

10\/02\/2023 11:19 (roy)<\/b>Removed and fitted new toilet roll holders<\/p>

10\/02\/2023 11:24 (michael)<\/b>(Ticket Closed)<\/p>

20\/02\/2023 09:41 (sandra)<\/b>to return 21st 7am to fit last part that was faulty <\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55770","activity_ticket_id":"52982","ticket_reference":"HDT54063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in the common parts ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/23","activity_end":"2023-02-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65149","activity_notes":"no lights in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 10:44 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 10:52 (alan)<\/b>Replace 3 blown lamps in common parts<\/p>

07\/02\/2023 11:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55771","activity_ticket_id":"52955","ticket_reference":"HDT54036","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15414 - Replacement fire rated door ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/23","activity_end":"2023-02-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65150","activity_notes":"Replacement fire rated door ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 09:40 (sandra)<\/b>attending today <\/p>

06\/02\/2023 15:30 (travis)<\/b>New fire door works.<\/p>

07\/02\/2023 14:36 (travis)<\/b>Fire door works.<\/p>

07\/02\/2023 15:17 (jane)<\/b>Door latch etc on order - 2 days lead-time <\/p>

09\/02\/2023 11:57 (travis)<\/b>Fire door works.<\/p>

20\/02\/2023 12:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55772","activity_ticket_id":"52984","ticket_reference":"HDT54065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"thermostat issues ","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/23","activity_end":"2023-02-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65151","activity_notes":"thermostat issues The tenant reported that the thermostats of the apartment are all at 27 degrees with all the windows open,The thermostats are unresponsive. Therefore, the heating temperature cannot be lowered.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2023 11:38 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 09:52 (sandra)<\/b>This is booked for tomorrow between 12:00 and 2:00.Can your engineer please call +44(0)207 935 1096 30mins in advance, so they can be there to provide access?<\/p>

08\/02\/2023 13:05 (sandra)<\/b>The heating is not controllable to the above flat due to all the actuators being faulty. I have ordered 4 x replacements which should be with us on Thursday, to fit Friday.<\/p>

08\/02\/2023 21:38 (michaelk)<\/b>Attended site to investigate heating controls issue. Found all actuator heads damaged\/faulty and requiring replacement. I have ordered replacements and made the electrics safe. Note; heating can be put on if required.2hrs labour 95<\/p>

13\/02\/2023 07:15 (michaelk)<\/b>Attended site to replace actuators to the underfloor heating manifold. Completed installation and tested all zones for correct operation. Left site running fully operational. 3hrs labour plus parts, total 260 ex vat.<\/p>

14\/02\/2023 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55773","activity_ticket_id":"52985","ticket_reference":"HDT54066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15423 - redecoration to common parts ceiling ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/02\/23","activity_end":"2023-02-15 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65152","activity_notes":"redecoration to common parts ceiling let me know when to book in ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 10:22 (sandra)<\/b>awaiting date from Dean <\/p>

20\/02\/2023 11:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55774","activity_ticket_id":"52986","ticket_reference":"HDT54067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"vacant office. there is no gas supply and no pressure","ticket_address_1":"2nd Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/23","activity_end":"2023-02-10 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65153","activity_notes":"vacant office. there is no gas supply and no pressureplease investigate Friday with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 12:21 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 12:16 (sandra)<\/b>attending 9\/2 Thursday <\/p>

10\/02\/2023 11:21 (sandra)<\/b>rescheduled for Friday 10th<\/p>

13\/02\/2023 07:10 (michaelk)<\/b>Attended site to investigate gas and water supplies to 2nd floor flat. Confirmed supplies were present 1hr labour 50<\/p>

14\/02\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55775","activity_ticket_id":"52987","ticket_reference":"HDT54068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15415 - list of works for quotation ","ticket_address_1":"1st Floor","ticket_address_2":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"1764","cs_address_2":"44a Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1764","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/23","activity_end":"2023-02-13 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65154","activity_notes":"list of works for quotation To carry out works to the following items requested:To clean 8No windows and ledges.To touch up bottom of green feature wallDefrost and wipe down FreezerCarry out adjustments to riser room door","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 10:20 (sandra)<\/b>waiting on date from Dean <\/p>

15\/02\/2023 09:55 (sandra)<\/b>This is finished <\/p>

15\/02\/2023 09:57 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 12:07 (dean)<\/b>Done290.00<\/p>

17\/02\/2023 12:07 (dean)<\/b>Done290.00<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55776","activity_ticket_id":"52955","ticket_reference":"HDT54036","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15414 - Replacement fire rated door ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/02\/23","activity_end":"2023-02-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65155","activity_notes":"Replacement fire rated door ","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2023 09:40 (sandra)<\/b>attending today <\/p>

06\/02\/2023 15:30 (travis)<\/b>New fire door works.<\/p>

07\/02\/2023 14:36 (travis)<\/b>Fire door works.<\/p>

07\/02\/2023 15:17 (jane)<\/b>Door latch etc on order - 2 days lead-time <\/p>

09\/02\/2023 11:57 (travis)<\/b>Fire door works.<\/p>

20\/02\/2023 12:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55777","activity_ticket_id":"52988","ticket_reference":"HDT54069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators are not warming up ","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/23","activity_end":"2023-02-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65156","activity_notes":"radiators are not warming up The temperature in the flat is currently 16.5 degrees even though we adjusted the thermostat to 22 degrees. We are not sure if it is really heating or we need to do something additionally. The radiators in the flat are not cold but also not warm.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 14:46 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 16:26 (roy)<\/b>Vent system and repressured All ok<\/p>

07\/02\/2023 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55778","activity_ticket_id":"52989","ticket_reference":"HDT54070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out plumbing and alarm checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/23","activity_end":"2023-02-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65157","activity_notes":"Gas Safety Certificate Monday at 10 am ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 15:39 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 14:18 (sandra)<\/b>Monday 13th at 10am <\/p>

14\/02\/2023 07:16 (michaelk)<\/b>Attended site to complete maintenance and alarm checks. 35<\/p>

16\/02\/2023 08:49 (sandra)<\/b>certs sent <\/p>

16\/02\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55779","activity_ticket_id":"52990","ticket_reference":"HDT54071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":"Flat 2,","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2,","cs_id":"2420","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2420","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65158","activity_notes":"No heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 08:03 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 09:58 (roy)<\/b>No hot water or heatingReset boiler and repressured Tested all ok<\/p>

08\/02\/2023 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55780","activity_ticket_id":"52991","ticket_reference":"HDT54072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 2,","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2,","cs_id":"2421","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2421","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/23","activity_end":"2023-02-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65159","activity_notes":"URGENT!No heating or hot water: The boiler is off again and no heating or hot water again..Code f62on the boiler and a red lightClearly not mended when you visited last time (a few days ago)Please arrange for. Someone to come asap as once again cold here..","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 08:10 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 12:16 (sandra)<\/b>access asked for thursday 9\/2<\/p>

10\/02\/2023 11:26 (michaelk)<\/b>Attended site to investigate boiler. The boiler was found in full working order, however the tenant reported a lockout recently. I have checked the fault history which points to a gas valve shutting down time. I will quote to change the gas valve. 1hr labour 50<\/p>

10\/02\/2023 11:28 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 10:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2023 10:51 (sandra)<\/b>new gas valve fitted and closed <\/p>

15\/02\/2023 10:53 (jane)<\/b>(Ticket Closed)<\/p>

22\/02\/2023 14:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2023 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55781","activity_ticket_id":"52903","ticket_reference":"HDT53984","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15392 - Repairs to taps and water heater ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/23","activity_end":"2023-02-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65160","activity_notes":"Repairs to taps and water heater ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2023 07:44 (michaelk)<\/b>Attended site to drain down 1st floor water heater and replace the immersion heater. Re-filled on completion and left in full working order. 4hrs labour plus parts, total 402.20 ex vat.Note; taps to be completed on Wednesday.<\/p>

07\/02\/2023 09:45 (jane)<\/b>Taps to be completed on Wednesday.<\/p>

08\/02\/2023 12:23 (sandra)<\/b>rescheduled for Thursday <\/p>

09\/02\/2023 08:51 (sandra)<\/b>The tap bodies can't be removed without scratching the brushed chrome, which I'm not prepared to do.I believe that there is a removal tool however I need to speak to vola this morning to confirm. ( can't believe this hasn't been a problem in the past, so god knows how Dan was doing it ).I keep you updated,<\/p>

10\/02\/2023 10:43 (sandra)<\/b>I've had my third attempt to remove john taps which are still not working. I've tried the manufacturers method but I think the years of scale and soap is making it impossible to move without damaging.I can speak to vola again to see if they can provide a replacement body and see the cost.<\/p>

15\/02\/2023 10:34 (sandra)<\/b>heaters completed and taps to be requoted <\/p>

15\/02\/2023 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55782","activity_ticket_id":"52992","ticket_reference":"HDT54073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"temporary repair until new boiler is available","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/23","activity_end":"2023-02-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65161","activity_notes":"temporary repair until new boiler is available","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 09:44 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 12:15 (sandra)<\/b>attending today 8\/2<\/p>

08\/02\/2023 21:44 (michaelk)<\/b>Attended site and carried out temporary repair to boiler awaiting replacement. 2hrs labour 95<\/p>

09\/02\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55783","activity_ticket_id":"52993","ticket_reference":"HDT54074","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Gas Safety and Service and fitting of C02 alarm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/23","activity_end":"2023-02-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65162","activity_notes":"Gas Safety and Service Wednesday 15th after 2 pm ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 09:55 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 09:59 (sandra)<\/b>15th after 2pm <\/p>

08\/02\/2023 14:19 (sandra)<\/b>rescheduled for 2pm on 16th <\/p>

17\/02\/2023 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55784","activity_ticket_id":"52955","ticket_reference":"HDT54036","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15414 - Replacement fire rated door ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/02\/23","activity_end":"2023-02-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65163","activity_notes":"Replacement fire rated door ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 09:40 (sandra)<\/b>attending today <\/p>

06\/02\/2023 15:30 (travis)<\/b>New fire door works.<\/p>

07\/02\/2023 14:36 (travis)<\/b>Fire door works.<\/p>

07\/02\/2023 15:17 (jane)<\/b>Door latch etc on order - 2 days lead-time <\/p>

09\/02\/2023 11:57 (travis)<\/b>Fire door works.<\/p>

20\/02\/2023 12:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55785","activity_ticket_id":"52972","ticket_reference":"HDT54053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15377 - Landlord Meters ","ticket_address_1":"Shaftesbury Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Shaftesbury Portfolio","cs_id":"1084","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/02\/23","activity_end":"2023-02-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65164","activity_notes":"Landlord Meters ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 09:58 (alan)<\/b>Landlord meter readings<\/p>

27\/02\/2023 10:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55786","activity_ticket_id":"52995","ticket_reference":"HDT54076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in common parts ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/23","activity_end":"2023-02-08 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65165","activity_notes":"no lights in common parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 10:35 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 15:34 (roy)<\/b>Fzulty light fitting. ReplacedBurnt out cableBulb replaced<\/p>

08\/02\/2023 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55787","activity_ticket_id":"52963","ticket_reference":"HDT54044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/23","activity_end":"2023-02-08 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65166","activity_notes":"lights have gone out ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 11:51 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 15:19 (iain)<\/b>Blind, fridge light and curtains.<\/p>

06\/02\/2023 15:31 (michael)<\/b>(Ticket Closed)<\/p>

07\/02\/2023 09:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/02\/2023 15:35 (roy)<\/b>Damaged cable. Reterminated All ok<\/p>

08\/02\/2023 16:33 (iain)<\/b>Plasterboard and filling holes.<\/p>

08\/02\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2023 12:09 (dean)<\/b>Done 390.00<\/p>

17\/02\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55788","activity_ticket_id":"52994","ticket_reference":"HDT54075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet not flushing ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65167","activity_notes":"Description: Flat 2 - the toilet is not flushing and making a very loud noise coming from the pipework connected to the toilet - has been like this since last night ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 10:30 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 10:52 (sandra)<\/b>Yes, this is confirmed. The tenant should be home to provide access.If not, the front door access code is 8593. Flat keys are kept in the key box next to the flat door code 1024<\/p>

08\/02\/2023 16:34 (iain)<\/b>New flush valve.<\/p>

08\/02\/2023 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55789","activity_ticket_id":"52996","ticket_reference":"HDT54077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"silicone the shower area ","ticket_address_1":"Flat 4,1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/23","activity_end":"2023-02-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65168","activity_notes":"Reddan was supposed to attend last week to silicone the shower areas but no reply on access.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 11:44 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 16:35 (iain)<\/b>Remastic shower tray.<\/p>

08\/02\/2023 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55790","activity_ticket_id":"52997","ticket_reference":"HDT54078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"following repair that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE). The front door for unit 3 is broken and there seems to be a nail possible stuck in the lock, I have attached a picture for reference.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/23","activity_end":"2023-02-08 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65169","activity_notes":"following repair that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE). The front door for unit 3 is broken and there seems to be a nail possible stuck in the lock, I have attached a picture for reference.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 12:00 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 16:35 (iain)<\/b>Door and flushbolt repair.<\/p>

08\/02\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55791","activity_ticket_id":"52945","ticket_reference":"HDT54026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2304","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65170","activity_notes":"washing machine not working collect keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2023 10:59 (System)<\/b>Ticket Created<\/p>

02\/02\/2023 11:02 (sandra)<\/b>emailed for appointment <\/p>

03\/02\/2023 10:51 (sandra)<\/b>booked for Tuesday 7th 10 - 2pm. waiting for confirmation <\/p>

07\/02\/2023 14:31 (sandra)<\/b>failed to attend on 7th rebooked for 8th from 12pm to 6pm <\/p>

08\/02\/2023 12:38 (sandra)<\/b>Roy to give access to repairaid <\/p>

08\/02\/2023 15:36 (roy)<\/b>Repair Aid access<\/p>

09\/02\/2023 14:51 (sandra)<\/b>The washer-dryer was repaired yesterday. The drive belt had to be refitted and tenant was also advised not to overload the appliance when using it.<\/p>

09\/02\/2023 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55792","activity_ticket_id":"52984","ticket_reference":"HDT54065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"thermostat issues ","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1341","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/23","activity_end":"2023-02-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65171","activity_notes":"thermostat issues The tenant reported that the thermostats of the apartment are all at 27 degrees with all the windows open,The thermostats are unresponsive. Therefore, the heating temperature cannot be lowered.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 11:38 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 09:52 (sandra)<\/b>This is booked for tomorrow between 12:00 and 2:00.Can your engineer please call +44(0)207 935 1096 30mins in advance, so they can be there to provide access?<\/p>

08\/02\/2023 13:05 (sandra)<\/b>The heating is not controllable to the above flat due to all the actuators being faulty. I have ordered 4 x replacements which should be with us on Thursday, to fit Friday.<\/p>

08\/02\/2023 21:38 (michaelk)<\/b>Attended site to investigate heating controls issue. Found all actuator heads damaged\/faulty and requiring replacement. I have ordered replacements and made the electrics safe. Note; heating can be put on if required.2hrs labour 95<\/p>

13\/02\/2023 07:15 (michaelk)<\/b>Attended site to replace actuators to the underfloor heating manifold. Completed installation and tested all zones for correct operation. Left site running fully operational. 3hrs labour plus parts, total 260 ex vat.<\/p>

14\/02\/2023 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55793","activity_ticket_id":"52998","ticket_reference":"HDT54079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak from Flat 4 going into Flat 2 -Flat 2 at home for access - Flat 4 - collect keys ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65172","activity_notes":"To investigate leak from Flat 4 going into Flat 2Flat 2 is at home for access Flat 4 - collect keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 13:46 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 15:34 (travis)<\/b>Sourced leak to faulty boiler flue joint,A heating engineer will be needed to repair this one.Tenant is happy for management keys to be collected if out of hours.Will send a short video via WhatsApp.<\/p>

10\/02\/2023 11:28 (sandra)<\/b>booked for Monday with Lilian <\/p>

14\/02\/2023 07:22 (michaelk)<\/b>Attended site to inspect leaking flue and to report back to lilian. We have forwarded the report and await further instructions. 2hrs labour 95<\/p>

14\/02\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55794","activity_ticket_id":"51161","ticket_reference":"HDT52242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement extractor fan ","ticket_address_1":"Flat 1, 32 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1136","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"1136","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/23","activity_end":"2023-02-08 15:50:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"65173","activity_notes":"replacement extractor fan ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2022 10:57 (System)<\/b>Ticket Created<\/p>

01\/07\/2022 06:05 (alan)<\/b>Replace faulty extractor fan in bathroom <\/p>

01\/07\/2022 10:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55795","activity_ticket_id":"53001","ticket_reference":"HDT54082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flushing constantly","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2092","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2092","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/23","activity_end":"2023-02-09 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65174","activity_notes":"parts for toilet to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 14:48 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 21:45 (michaelk)<\/b>Attended site and attempted to repair inlet valve however a replacement is required. Informed tenant how to flush and fill the toilet temporarily, replacement ordered. 2hrs labour 95<\/p>

10\/02\/2023 11:28 (michaelk)<\/b>Attended site to replace inlet valve to gerberit cistern. 2hrs labour plus parts, total 153 ex vat<\/p>

10\/02\/2023 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55796","activity_ticket_id":"53000","ticket_reference":"HDT54081","ticket_client":"1961","client_name":"August Equity","ticket_title":"move some cables ","ticket_address_1":"10 Slingsby Place","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place","cs_id":"2367","cs_address_2":"St Martins Courtyard ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2367","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/23","activity_end":"2023-02-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65175","activity_notes":"move some cables Friday 24th morning at 7am confirmed ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 14:41 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 14:53 (sandra)<\/b>Tuesday morning <\/p>

14\/02\/2023 10:20 (sandra)<\/b>emailed for 6.30am on Friday <\/p>

14\/02\/2023 15:53 (alan)<\/b>Look at job and order partsTo return 24\/2\/22 at 7am<\/p>

17\/02\/2023 15:43 (sandra)<\/b>booked for Friday 24th <\/p>

24\/02\/2023 09:33 (roy)<\/b>Assist Alan <\/p>

24\/02\/2023 09:50 (alan)<\/b>Install three floor grommets, relocate power and data from floor boxes to new floor grommets under desks<\/p>

24\/02\/2023 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55797","activity_ticket_id":"52979","ticket_reference":"HDT54060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/23","activity_end":"2023-02-09 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65176","activity_notes":"tenant home for access thursday The door handle for the living room also fell off completely. We failed to reattach it properly. also The sink in one of the bedroom is a bit blocked.","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 10:09 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 10:36 (sandra)<\/b>waiting on access <\/p>

08\/02\/2023 15:39 (sandra)<\/b>TENANT HOME Thursday for access <\/p>

09\/02\/2023 10:31 (sandra)<\/b>Replacement tap spout ordered and will be delivered w\/c 14th <\/p>

09\/02\/2023 11:00 (sandra)<\/b>also looked at a shower door <\/p>

09\/02\/2023 12:10 (alan)<\/b>Replace broken dimmer module to light switch in bedroom<\/p>

09\/02\/2023 12:35 (iain)<\/b>Blocked sink and door handles.<\/p>

09\/02\/2023 12:38 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2023 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2023 14:25 (sandra)<\/b>replacement tap spout delivered <\/p>

17\/02\/2023 11:43 (sandra)<\/b>awaiting confirmation of appointment <\/p>

20\/02\/2023 15:27 (sandra)<\/b>attended 20\/2 <\/p>

21\/02\/2023 06:39 (michaelk)<\/b>Fitted replacement tap spout, supplied by office. 1hr labour 50<\/p>

21\/02\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55798","activity_ticket_id":"52999","ticket_reference":"HDT54080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 3 to flat 2 ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/02\/23","activity_end":"2023-02-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65177","activity_notes":"When we woke up this morning we noticed a water leak in the roof of our bathroom Water leaked from the roof and it would relevant to send someone asap to assess the situation. Please use management keys for flat 2. Tenant from flat 3 will be home to provide access.","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 14:03 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:52 (sandra)<\/b>Found bathroom in flat 3 to be sodden with water, tenant said he hasn't been in flat for two days and the water was from him watering plants. Accessed rear of building and found evidence of some kind of irrigation system in place via hosepipes which are leaking.A visit from the managing agent may be the next step to follow <\/p>

09\/02\/2023 09:57 (michael)<\/b>(Ticket Closed)<\/p>

09\/02\/2023 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55799","activity_ticket_id":"52998","ticket_reference":"HDT54079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak from Flat 4 going into Flat 2 -Flat 2 at home for access - Flat 4 - collect keys ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/23","activity_end":"2023-02-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65178","activity_notes":"To investigate leak from Flat 4 going into Flat 2Flat 2 is at home for access Flat 4 - collect keys TRAVIS HAS TRACED IT TO THE BOILER IN FLAT 4 - COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 13:46 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 15:34 (travis)<\/b>Sourced leak to faulty boiler flue joint,A heating engineer will be needed to repair this one.Tenant is happy for management keys to be collected if out of hours.Will send a short video via WhatsApp.<\/p>

10\/02\/2023 11:28 (sandra)<\/b>booked for Monday with Lilian <\/p>

14\/02\/2023 07:22 (michaelk)<\/b>Attended site to inspect leaking flue and to report back to lilian. We have forwarded the report and await further instructions. 2hrs labour 95<\/p>

14\/02\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55800","activity_ticket_id":"53002","ticket_reference":"HDT54083","ticket_client":"2123","client_name":"Hamptons ","ticket_title":"MDR\/JH\/15429 - Repairs to heating manifold ","ticket_address_1":"Flat 13","ticket_address_2":"4 Steward Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13","cs_id":"626","cs_address_2":"4 Steward Street ","cs_town":"Lonodn ","cs_postcode":"E1 6FQ","ticket_client_site":"626","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/23","activity_end":"2023-02-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65179","activity_notes":"Repairs to heating manifold 24th ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2023 14:50 (sandra)<\/b>emailed for access 14th Feb <\/p>

13\/02\/2023 09:06 (sandra)<\/b>rescheduled due to tenants holidayFriday 24th at 8am <\/p>

24\/02\/2023 11:24 (michaelk)<\/b>Attended site to strip down heating manifold and to replace all seals. When stripped, some of the joints and faces were found pitted and slightly corroded. I have filed these back and and resealed as best as possible. The manifold was put back into service and all joints checked, which all passed. Note; any further issues with the manifold I would recommend changing, after inspecting the internals.Quotes work 305ex vat.<\/p>

24\/02\/2023 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55801","activity_ticket_id":"52906","ticket_reference":"HDT53987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators wont adjust ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1380","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1380","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/23","activity_end":"1970-01-09 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65180","activity_notes":"return job. radiator not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:34 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 15:34 (sandra)<\/b>attending today <\/p>

31\/01\/2023 07:40 (michaelk)<\/b>Attended site to investigate radiator valve fault. A replacement trv gead is required, I will return to fit tomorrow afternoon as requested by the tenant. 1hr labour 50<\/p>

31\/01\/2023 09:44 (roy)<\/b>No gas leak.Found dust on heater in bedroom had started to smell causing tenant to panic<\/p>

01\/02\/2023 07:42 (michaelk)<\/b>Attended site to replace faulty drayton trv. Left in full working order. 1hr labour, total 72.99 ex vat<\/p>

01\/02\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>

08\/02\/2023 16:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 11:32 (michaelk)<\/b>Attended site and explained controls use to the tenants. 1hr labour 50<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55802","activity_ticket_id":"53003","ticket_reference":"HDT54084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"someone has removed the bolt to the mag lock and it is not working ","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/23","activity_end":"2023-02-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65181","activity_notes":"someone has removed the bolt to the mag lock and it is not working Code for the door is 2708door on right hand side as you walk in ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 16:29 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 11:13 (alan)<\/b>Reset mag lock break glass and leave working <\/p>

09\/02\/2023 11:28 (jane)<\/b>(Ticket Closed)<\/p>

09\/02\/2023 12:35 (iain)<\/b>Mag lock.<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55803","activity_ticket_id":"53004","ticket_reference":"HDT54085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window is stuck closed due to paint work and washing machine leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/02\/23","activity_end":"2023-02-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65182","activity_notes":"window is stuck closed due to paint work washing machine is leaking - can you see if the leak is coming from the washing machineTenant is at home after mid day ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 16:37 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 16:38 (sandra)<\/b>waiting on access for thursday <\/p>

09\/02\/2023 15:14 (travis)<\/b>Gained access externally and freed x7 top sash windows,oiled and tested.Refitted utility cupboard door keep,Inspected leak area of w\/machine and think that the floor staining is from an old leak,have sent some pictures via email,it might be worth having a plumber attend and give the pipes the once over?.<\/p>

10\/02\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55804","activity_ticket_id":"53005","ticket_reference":"HDT54086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 2","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse and Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2210","cs_address_2":"1-3 Horse and Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2210","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/23","activity_end":"2023-02-08 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65183","activity_notes":"leak into Flat 2call Adriana for access 07340565962","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 16:43 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:27 (roy)<\/b>Leaking shower.Running full on onto the wall and someone had broken the lever so unable to turn off.Shut water supply off but unable to refix lever.Cleared up water.Damage in flat 2 is minimal but will require painting.Not sure how or why shower leaked.Needs further investigation <\/p>

09\/02\/2023 13:30 (iain)<\/b>Remastic areas of shower cubicle.<\/p>

09\/02\/2023 14:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55805","activity_ticket_id":"53006","ticket_reference":"HDT54087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/23","activity_end":"2023-02-08 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65184","activity_notes":"Flat 4 has no heating or hot water. Tenant is home for the evening now so will be able to provide access.","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 16:56 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:29 (roy)<\/b>Reset pressure but boiler kept shutting down.Water not circulating. Pump okFound faulty thermostatic valves and managed to get some working but the two bedrooms need replacing<\/p>

10\/02\/2023 10:39 (sandra)<\/b>Tenant is in for access after 9am on Monday.<\/p>

14\/02\/2023 07:23 (michaelk)<\/b>Attended site to investigate heating flow and return temperatures. Adjusted heating load and balanced system to rectify situation. 2hrs labour 95<\/p>

14\/02\/2023 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55806","activity_ticket_id":"53007","ticket_reference":"HDT54088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15430 - replacement radiator valves","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/23","activity_end":"2023-02-21 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65185","activity_notes":"replacement radiator valvesbooked for 21st between 12 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 11:03 (sandra)<\/b>tenant requested 21st. Just waiting for key confirmation <\/p>

17\/02\/2023 15:48 (sandra)<\/b>between 12 - 2pm with tenant <\/p>

22\/02\/2023 07:14 (michaelk)<\/b>Attended site to replace herz valve inserts as quoted. Completed work, vented radiators and run heating to check all radiators. 4hrs labour plus parts, total 385ex vat.<\/p>

22\/02\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55807","activity_ticket_id":"53006","ticket_reference":"HDT54087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/23","activity_end":"2023-02-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65186","activity_notes":"Flat 4 has no heating or hot water. Tenant is home for the evening now so will be able to provide access.TENANT HOME MONDAY AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 16:56 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:29 (roy)<\/b>Reset pressure but boiler kept shutting down.Water not circulating. Pump okFound faulty thermostatic valves and managed to get some working but the two bedrooms need replacing<\/p>

10\/02\/2023 10:39 (sandra)<\/b>Tenant is in for access after 9am on Monday.<\/p>

14\/02\/2023 07:23 (michaelk)<\/b>Attended site to investigate heating flow and return temperatures. Adjusted heating load and balanced system to rectify situation. 2hrs labour 95<\/p>

14\/02\/2023 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55808","activity_ticket_id":"53005","ticket_reference":"HDT54086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 2","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse and Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2210","cs_address_2":"1-3 Horse and Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2210","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65187","activity_notes":"leak into Flat 2call Adriana for access 07340565962","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 16:43 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:27 (roy)<\/b>Leaking shower.Running full on onto the wall and someone had broken the lever so unable to turn off.Shut water supply off but unable to refix lever.Cleared up water.Damage in flat 2 is minimal but will require painting.Not sure how or why shower leaked.Needs further investigation <\/p>

09\/02\/2023 13:30 (iain)<\/b>Remastic areas of shower cubicle.<\/p>

09\/02\/2023 14:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55809","activity_ticket_id":"53005","ticket_reference":"HDT54086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 2","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse and Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2210","cs_address_2":"1-3 Horse and Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2210","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/23","activity_end":"2023-02-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65188","activity_notes":"leak into Flat 2call Adriana for access 07340565962","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 16:43 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 08:27 (roy)<\/b>Leaking shower.Running full on onto the wall and someone had broken the lever so unable to turn off.Shut water supply off but unable to refix lever.Cleared up water.Damage in flat 2 is minimal but will require painting.Not sure how or why shower leaked.Needs further investigation <\/p>

09\/02\/2023 13:30 (iain)<\/b>Remastic areas of shower cubicle.<\/p>

09\/02\/2023 14:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55810","activity_ticket_id":"53008","ticket_reference":"HDT54089","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"pressure test for the dry\/wet risers ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/03\/23","activity_end":"2023-03-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65189","activity_notes":"pressure test for the dry\/wet risers ","activity_timesheet":null,"ticket_notes_combined":"

09\/02\/2023 10:16 (System)<\/b>Ticket Created<\/p>

16\/02\/2023 11:02 (sandra)<\/b>company will use one PO number as there are only 2 risers for 3 properties<\/p>

23\/02\/2023 12:09 (sandra)<\/b>provisionally booked for 21st March <\/p>

22\/03\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55811","activity_ticket_id":"53009","ticket_reference":"HDT54090","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"pressure test for the dry\/wet risers ","ticket_address_1":"2-4 Mercer Walk","ticket_address_2":"Covent Garden","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2-4 Mercer Walk","cs_id":"2359","cs_address_2":"Covent Garden","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2359","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/03\/23","activity_end":"2023-03-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65190","activity_notes":"pressure test for the dry\/wet risers ","activity_timesheet":null,"ticket_notes_combined":"

09\/02\/2023 10:17 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 12:09 (sandra)<\/b>provisonally booked for 21st March <\/p>

15\/03\/2023 12:43 (sandra)<\/b>Ross TridgellOliver TridgellJosh Kershaw <\/p>

22\/03\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55812","activity_ticket_id":"52979","ticket_reference":"HDT54060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/23","activity_end":"2023-02-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65191","activity_notes":"replacement tap spout","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2023 10:09 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 10:36 (sandra)<\/b>waiting on access <\/p>

08\/02\/2023 15:39 (sandra)<\/b>TENANT HOME Thursday for access <\/p>

09\/02\/2023 10:31 (sandra)<\/b>Replacement tap spout ordered and will be delivered w\/c 14th <\/p>

09\/02\/2023 11:00 (sandra)<\/b>also looked at a shower door <\/p>

09\/02\/2023 12:10 (alan)<\/b>Replace broken dimmer module to light switch in bedroom<\/p>

09\/02\/2023 12:35 (iain)<\/b>Blocked sink and door handles.<\/p>

09\/02\/2023 12:38 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2023 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2023 14:25 (sandra)<\/b>replacement tap spout delivered <\/p>

17\/02\/2023 11:43 (sandra)<\/b>awaiting confirmation of appointment <\/p>

20\/02\/2023 15:27 (sandra)<\/b>attended 20\/2 <\/p>

21\/02\/2023 06:39 (michaelk)<\/b>Fitted replacement tap spout, supplied by office. 1hr labour 50<\/p>

21\/02\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55813","activity_ticket_id":"53003","ticket_reference":"HDT54084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"someone has removed the bolt to the mag lock and it is not working ","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65192","activity_notes":"someone has removed the bolt to the mag lock and it is not working Code for the door is 2708door on right hand side as you walk in ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 16:29 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 11:13 (alan)<\/b>Reset mag lock break glass and leave working <\/p>

09\/02\/2023 11:28 (jane)<\/b>(Ticket Closed)<\/p>

09\/02\/2023 12:35 (iain)<\/b>Mag lock.<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55814","activity_ticket_id":"53010","ticket_reference":"HDT54091","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"pressure test on the dry wet risers","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/03\/23","activity_end":"2023-03-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65193","activity_notes":"pressure test on the dry wet risers","activity_timesheet":null,"ticket_notes_combined":"

09\/02\/2023 11:28 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 12:08 (sandra)<\/b>provisionally book for 21st March <\/p>

22\/03\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55815","activity_ticket_id":"53011","ticket_reference":"HDT54092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle needs repairing","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Wardour Street ","cs_id":"1368","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1368","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/02\/23","activity_end":"2023-02-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65194","activity_notes":"door handle needs repairing in office ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 11:31 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 13:31 (roy)<\/b>Refixed handle.Cleaned off paint on threadAll ok<\/p>

09\/02\/2023 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55816","activity_ticket_id":"53012","ticket_reference":"HDT54093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issue","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/23","activity_end":"2023-02-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65195","activity_notes":"boiler issueApparently the tenant cannot take a hot shower as after 5-7mns the water turns lukewarm.Monday with gas cert ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 11:41 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 11:43 (sandra)<\/b>awaiting access <\/p>

09\/02\/2023 15:28 (sandra)<\/b>monday with gas cert <\/p>

14\/02\/2023 07:20 (michaelk)<\/b>Attended site to investigate reported hws fault. Interogated the electric boiler controls and concluded that the boiler was working as designed. The stored hot water and the instantaneous water are correct, however if the water is still problematic to the tenant, we can install a retsrictor to 8l\/min which will increase the showering time. 2hrs labour 95<\/p>

14\/02\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55817","activity_ticket_id":"53013","ticket_reference":"HDT54094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"install flow restrictor ","ticket_address_1":"Flat 1, 2a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/23","activity_end":"2023-02-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65196","activity_notes":"install flow restrictor ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 12:53 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 11:31 (michaelk)<\/b>Attended site to replace 8l\/min flow restrictor. Fitted valve and left in full working order.Note; the boiler was found tripped out on high temperature which i reset. This is the second time the fault has occurred, and due to poor heat exchange in this flats boiler, I have recommended to lilian to descale the plate heat exchanger and clean the hot water tank. 2hrs labour plus part, total 123 ex vat.<\/p>

10\/02\/2023 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55818","activity_ticket_id":"53014","ticket_reference":"HDT54095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet lights not working ","ticket_address_1":"3rd Floor","ticket_address_2":"15a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"1371","cs_address_2":"15a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1371","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/23","activity_end":"2023-02-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65197","activity_notes":"Toilet lights not working 11am 10th ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 15:14 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 15:29 (sandra)<\/b>11am Friday <\/p>

10\/02\/2023 14:58 (alan)<\/b>Call dad to investigate light in bathroom, not workingFound water leaking into fitting from flat aboveDisconnect and make safe electrics to lightTo return once leak has been repaired and replaced light fitting<\/p>

16\/02\/2023 13:21 (roy)<\/b>Unabld to fit new light as it is still leaking from above.Light on wall above sink now working<\/p>

17\/02\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55819","activity_ticket_id":"53015","ticket_reference":"HDT54096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts lighting has gone off ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/02\/23","activity_end":"2023-02-09 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65198","activity_notes":"common parts lighting has gone off Can you please arrange for Roy to check on the fuse box today.","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 15:48 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 18:17 (roy)<\/b>Reset fuseAll ok<\/p>

10\/02\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55820","activity_ticket_id":"53016","ticket_reference":"HDT54097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2422","cs_address_2":"32-34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2422","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/23","activity_end":"2023-02-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65199","activity_notes":"booked Friday 2. Bathroom door handle not properly attached3. Entry hallway light brokenPlease collect management keys, but ring the intercom first. ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 15:54 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 14:48 (roy)<\/b>No hot water\/heatingTurned up thermostatic on wallBoiler ok<\/p>

10\/02\/2023 20:32 (alan)<\/b>Refix door handle on bathroom and check all others Replace blown lamp in one of the hallway lights and order new ballast for the other one <\/p>

14\/02\/2023 10:20 (sandra)<\/b>new ballast on order <\/p>

15\/02\/2023 09:21 (sandra)<\/b>emailed for Friday 1pm onwards <\/p>

15\/02\/2023 12:25 (sandra)<\/b>confirmed with keys <\/p>

17\/02\/2023 15:25 (alan)<\/b>Return to site, replace faulty ballast in hallway, light and replace both lamps for warm white lamps <\/p>

17\/02\/2023 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55821","activity_ticket_id":"53017","ticket_reference":"HDT54098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ole & Steen at central cross are experiencing a leak from a cupboard in their basement, are you able to send someone to investigate? Kind regards, ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65200","activity_notes":"Ole & Steen at central cross are experiencing a leak from a cupboard in their basement, are you able to send someone to investigate? ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 16:25 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 16:58 (sandra)<\/b>basement is flooded and drains are completely blocked.company have sent for their own maintenance team M&M to attend<\/p>

09\/02\/2023 16:58 (jane)<\/b>(Ticket Closed)<\/p>

09\/02\/2023 18:21 (roy)<\/b>Not a leak but major sewage problem.Sump pump reset and cleared up flood in basement <\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55822","activity_ticket_id":"52965","ticket_reference":"HDT54046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15401 - Lock replacement and door repair ","ticket_address_1":"Flat 1,","ticket_address_2":"79 St: Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1,","cs_id":"2383","cs_address_2":"79 St: Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2383","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/23","activity_end":"2023-02-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65201","activity_notes":"Lock replacement and door repair return visit to fit the anti theft strip ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 10:21 (sandra)<\/b>Please ask your team to collect the keys and ring the intercom before entering the flat. The tenant might be home., <\/p>

07\/02\/2023 10:22 (sandra)<\/b>Please ask your team to collect the keys and ring the intercom before entering the flat. The tenant might be home., <\/p>

08\/02\/2023 10:14 (travis)<\/b>Lock replacement and door repair.X1 key fitted to management key fob,X2 keys left for tenant in lock, inside of door.All old drilled out lock and debris left on floor has been cleared and disposed of.Photos to follow via WhatsApp.<\/p>

08\/02\/2023 10:46 (jane)<\/b>(Ticket Closed)<\/p>

09\/02\/2023 16:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/02\/2023 10:17 (travis)<\/b>Threshold bar replacement.<\/p>

10\/02\/2023 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55823","activity_ticket_id":"53018","ticket_reference":"HDT54099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15238 - External redecoration ","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Wardour Street ","cs_id":"1121","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1121","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/02\/23","activity_end":"2023-02-15 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65202","activity_notes":"External redecoration WHEN CAN I BOOK IN FOR YOU External door and frame and surrounding stone workTo carry out preparation works to all surfaces ready for painting, and apply 2No coats to all surfaces listedabove to match existing","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2023 10:53 (sandra)<\/b>waiting for weather to get warmer due to paint cracking in low temperatures. <\/p>

15\/02\/2023 09:54 (sandra)<\/b>starting 15th <\/p>

17\/02\/2023 12:02 (dean)<\/b>Done 410<\/p>

17\/02\/2023 12:02 (dean)<\/b>Done 410<\/p>

17\/02\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55824","activity_ticket_id":"53019","ticket_reference":"HDT54100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can you arrange for someone to take a look at boiler on 19 Gerrard based on Attached inspection sheet from Allianz ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/23","activity_end":"2023-02-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65203","activity_notes":"Please can you arrange for someone to take a look at boiler on 19 Gerrard based on Attached inspection sheet from Allianz REPORT SENT SEPARATELY ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2023 09:49 (System)<\/b>Ticket Created<\/p>

13\/02\/2023 07:17 (michaelk)<\/b>Attended site to look at boiler n1 and to look at the safety valve as per insurance inspection. The boilers requires ignition spares which will be quoted along witha safety valve. 1hr labour 50<\/p>

14\/02\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55825","activity_ticket_id":"53020","ticket_reference":"HDT54101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd floor heating not working ","ticket_address_1":"2nd Floor","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"2373","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/23","activity_end":"2023-02-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65204","activity_notes":"No hot water or heating on the 2nd floor inside the apartment This is an on going issue the site are having - please investigate to resolve issue completely to avoid this happening againtel: 020 8037 2181code for door 131514*booked for Monday currently vacant but you need to call before you enter to make sure it is still empty ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2023 10:06 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 11:29 (sandra)<\/b>booked for Monday but will get there today if possible. vacant <\/p>

13\/02\/2023 07:07 (michaelk)<\/b>Attended site to investigate heating problem. Found all controllers turned off, reconfigured and left all controls running on programme 3. 2hrs labour 95<\/p>

14\/02\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2023 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55826","activity_ticket_id":"53021","ticket_reference":"HDT54102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15430 - replacement radiator valves","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/23","activity_end":"2023-02-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65205","activity_notes":"replacement radiator valvesInvestigation found a number of radiator valves had seized and cannot be repaired.To supply and fit 8No radiator valves, commission, test and leave in working order","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2023 10:11 (sandra)<\/b>emailed for access Thursday <\/p>

13\/02\/2023 10:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55827","activity_ticket_id":"53022","ticket_reference":"HDT54103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alleged broken door lock on 34 Rupert street Please can you send a engineer to check and repair ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34a Rupert Street ","cs_id":"2423","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2423","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/23","activity_end":"2023-02-10 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65206","activity_notes":"alleged broken door lock on 34 Rupert street Please can you send a engineer to check and repair If it is a fire door to the restaurant please ask the engineer to check with me firstly as this maybe a tenant responsibility to repair and not ourselv3es ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2023 12:14 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 14:51 (travis)<\/b>Repair and regiment of main door pull latch.<\/p>

10\/02\/2023 15:01 (jane)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 15:32 (sandra)<\/b>Re-Attended and refitted the door paddle handle,found a broken part inside,so I consider this a temporary measure.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55828","activity_ticket_id":"53016","ticket_reference":"HDT54097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2422","cs_address_2":"32-34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2422","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65207","activity_notes":"list of works Description: I want to report a few things not working in my flat1. Heating does not work \/ all radiators cold (urgent)2. Bathroom door handle not properly attached3. Entry hallway light brokenPlease collect management keys, but ring the intercom first. ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 15:54 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 14:48 (roy)<\/b>No hot water\/heatingTurned up thermostatic on wallBoiler ok<\/p>

10\/02\/2023 20:32 (alan)<\/b>Refix door handle on bathroom and check all others Replace blown lamp in one of the hallway lights and order new ballast for the other one <\/p>

14\/02\/2023 10:20 (sandra)<\/b>new ballast on order <\/p>

15\/02\/2023 09:21 (sandra)<\/b>emailed for Friday 1pm onwards <\/p>

15\/02\/2023 12:25 (sandra)<\/b>confirmed with keys <\/p>

17\/02\/2023 15:25 (alan)<\/b>Return to site, replace faulty ballast in hallway, light and replace both lamps for warm white lamps <\/p>

17\/02\/2023 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55829","activity_ticket_id":"53023","ticket_reference":"HDT54104","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/15424 - Electrical works to Head Masters Study ","ticket_address_1":"Barnard's Inn Hall ","ticket_address_2":"Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC1N 2HH","cs_address_1":"Barnard's Inn Hall ","cs_id":"1768","cs_address_2":"Holborn","cs_town":"London","cs_postcode":"EC1N 2HH","ticket_client_site":"1768","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/23","activity_end":"2023-03-12 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65208","activity_notes":"Electrical works to Head Masters Study ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 10:11 (jane)<\/b>Proposed dates to the client over two weekends Saturday 4th and Sunday 5th March And then Saturday 11th & Sunday 12th March <\/p>

22\/02\/2023 11:10 (jane)<\/b>Confirmed with client for :The weekend of 11th+12th and 18th +19th March <\/p>

13\/03\/2023 07:04 (roy)<\/b>Quoted works <\/p>

13\/03\/2023 07:04 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 08:59 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 09:07 (roy)<\/b>Assist Alan<\/p>

20\/03\/2023 11:14 (michael)<\/b>(Ticket Closed)<\/p>

20\/03\/2023 15:16 (alan)<\/b>Quoted works<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55830","activity_ticket_id":"52963","ticket_reference":"HDT54044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65209","activity_notes":"Hi Dean, can we have a coat of paint all over","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2023 11:51 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 15:19 (iain)<\/b>Blind, fridge light and curtains.<\/p>

06\/02\/2023 15:31 (michael)<\/b>(Ticket Closed)<\/p>

07\/02\/2023 09:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/02\/2023 15:35 (roy)<\/b>Damaged cable. Reterminated All ok<\/p>

08\/02\/2023 16:33 (iain)<\/b>Plasterboard and filling holes.<\/p>

08\/02\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/02\/2023 12:09 (dean)<\/b>Done 390.00<\/p>

17\/02\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55831","activity_ticket_id":"52956","ticket_reference":"HDT54037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and boiler ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/23","activity_end":"2023-02-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65210","activity_notes":"Look at lights in sky light Faulty found to be driver unit, was unable to locate unit Ordered replacement will return to fit and locate on 22nd February as agreed with tenant","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2023 16:24 (System)<\/b>Ticket Created<\/p>

06\/02\/2023 11:19 (sandra)<\/b>Asked for access for today <\/p>

08\/02\/2023 12:22 (sandra)<\/b>access requested for Thursday <\/p>

08\/02\/2023 15:00 (sandra)<\/b>Can your team attend flat 4 first, as the tenant needs to go out before 12:00?Flat 2, you can collect management keys. Please let me know the state of the boiler and provide a full report.Thursday <\/p>

09\/02\/2023 15:33 (sandra)<\/b>returning on 22nd February <\/p>

10\/02\/2023 11:24 (michaelk)<\/b>Attended site to investigate boiler ignition. Stripped down boiler and cleaned\/investigated problems. A replacement gas valve, electrodes and seals will be quoted. Boiler left running fully operational with slight ignition sound. 3hrs 140<\/p>

10\/02\/2023 11:29 (jane)<\/b>(Ticket Closed)<\/p>

10\/02\/2023 14:29 (alan)<\/b>Look at lights in sky light Faulty found to be driver unit, was unable to locate unit Ordered replacement will return to fit and locate on 22nd February as agreed with tenant<\/p>

10\/02\/2023 14:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2023 14:09 (alan)<\/b>Locate driver unit for lights in sky lights and replace unit Test and leave working <\/p>

22\/02\/2023 14:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55832","activity_ticket_id":"53024","ticket_reference":"HDT54105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from 4th floor to 3rd floor","ticket_address_1":"4th Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor Flat ","cs_id":"2425","cs_address_2":"15a Gerrard Street ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2425","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65211","activity_notes":"leak from 4th floor to 3rd floor","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2023 14:52 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 15:55 (travis)<\/b>Found pipes to be blocked between shower and kitchen,Plunged pipework and water seems to be running away more freely,Would recommend replacing the shower cubicle,and all pipework beneath the kitchen sink,also the tenant has said the thermostat in the shower isn't working and they only have scolding hot water?.<\/p>

10\/02\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55833","activity_ticket_id":"53025","ticket_reference":"HDT54106","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Fix and repair the bin store handle","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/23","activity_end":"2023-02-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65212","activity_notes":"Fix and repair the bin store handleMONDAY ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2023 16:43 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 16:44 (sandra)<\/b>MONDAY <\/p>

13\/02\/2023 10:30 (travis)<\/b>Repairs to metal security door ,multi point locking system.<\/p>

13\/02\/2023 11:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55834","activity_ticket_id":"53026","ticket_reference":"HDT54107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No lights in communal areas:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65213","activity_notes":"No lights in communal areas: Worried someone will trip as its very dark in the area Communal area hallway, landing and stairs lights on all floors are not working. Health & safety issue.","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2023 17:03 (System)<\/b>Ticket Created<\/p>

13\/02\/2023 08:24 (michael)<\/b>(Ticket Closed)<\/p>

13\/02\/2023 09:26 (roy)<\/b>Reset fuse and reset key switch<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55835","activity_ticket_id":"53027","ticket_reference":"HDT54108","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15428 - Basement - Replacement battery packs to 63No light fittings ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/23","activity_end":"2023-03-30 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65214","activity_notes":"Basement - Replacement battery packs to 63No light fittings ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 10:04 (sandra)<\/b>delivery due 6th March <\/p>

10\/03\/2023 11:32 (sandra)<\/b>booked 29th and 30th <\/p>

31\/03\/2023 09:55 (alan)<\/b>Quoted works <\/p>

31\/03\/2023 09:58 (michael)<\/b>(Ticket Closed)<\/p>

04\/04\/2023 07:31 (alan)<\/b>Quoted works <\/p>

05\/04\/2023 07:21 (alan)<\/b>Quoted works <\/p>

05\/04\/2023 15:03 (alan)<\/b>Quoted works <\/p>

05\/04\/2023 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55836","activity_ticket_id":"53028","ticket_reference":"HDT54109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cupboard door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/23","activity_end":"2023-02-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65215","activity_notes":"cupboard door keys Could someone come and fix the cupboard door where the elevator program driver is located ? ( on the 4th floor of 38 saint Martin's lane WC2N 4ER )","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 09:23 (System)<\/b>Ticket Created<\/p>

13\/02\/2023 12:24 (travis)<\/b>Reinstated false wall in front of lift controls.<\/p>

13\/02\/2023 14:26 (sandra)<\/b>attending today <\/p>

14\/02\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55837","activity_ticket_id":"53029","ticket_reference":"HDT54110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heated towel rail not working in the bathroom cannot be turned off ","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/23","activity_end":"2023-02-20 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65216","activity_notes":"heated towel rail not working in the bathroom cannot be turned off.Confirmed for Monday at 8,30. Tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 09:39 (System)<\/b>Ticket Created<\/p>

13\/02\/2023 09:39 (sandra)<\/b>waiting on access <\/p>

13\/02\/2023 12:59 (sandra)<\/b>Friday 8amtenant <\/p>

17\/02\/2023 09:10 (sandra)<\/b>tenant cant make todayrescheduled for Monday awaiting confirmation.<\/p>

17\/02\/2023 15:40 (sandra)<\/b>Yes confirmed date and timeTenant will provide access<\/p>

20\/02\/2023 08:52 (alan)<\/b>The electrical element is switching on and off as it should How the tail rail is coming on with boiler and there is on isolation on pipework, tenant wants to be able to isolate towel when boiler is on<\/p>

20\/02\/2023 10:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55838","activity_ticket_id":"53030","ticket_reference":"HDT54111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The uppermost bit of the window just felt off (on its own) and now it won't move back to 'closed' position. It is stuck in the middle. ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/02\/23","activity_end":"2023-02-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65217","activity_notes":"The uppermost bit of the window just felt off (on its own) and now it won't move back to 'closed' position. It is stuck in the middle. Booked for Wednesday and tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 09:58 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 09:19 (travis)<\/b>Attended and found secondary glazing tensioners to be broken,20\/20 doors will need to attend to replace.The top part of the sash has seized in position and cannot be moved up or down, the tenant is happy to wait until next week when this can be addressed.<\/p>

17\/02\/2023 10:44 (sandra)<\/b>emailed for access on 24th <\/p>

17\/02\/2023 12:20 (sandra)<\/b>tenant home for access <\/p>

27\/02\/2023 08:58 (sandra)<\/b>attended and quote prepared <\/p>

27\/02\/2023 08:59 (sandra)<\/b>fit 1No new pair of window balances, 2No new feet and 2No stops, refit the secondary glazing and test - WORK NEEDED <\/p>

02\/03\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55839","activity_ticket_id":"53031","ticket_reference":"HDT54112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the toilet roll holder keeps falling from the wall. Would it be possible to find a permanent solution?","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/02\/23","activity_end":"2023-02-15 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65218","activity_notes":"today with tenant at 10.30The tenant reported that the toilet roll holder keeps falling from the wall. Would it be possible to find a permanent solution?4 pm today tenant has said it may need to be replaced Also, she reported that she could not make the bath plug work and that one of the keys to the flat door did not work. Would it be possible to add these two things to the list?","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 10:47 (System)<\/b>Ticket Created<\/p>

13\/02\/2023 10:48 (sandra)<\/b>waiting on access <\/p>

13\/02\/2023 14:26 (sandra)<\/b>4pm today <\/p>

13\/02\/2023 15:48 (travis)<\/b>Attended and taken details for a replacement toilet roll holder with a view to purchasing and fitting tomorrow.<\/p>

14\/02\/2023 16:43 (sandra)<\/b>tenant not at home for access.asked for access with keys on Wednesday <\/p>

16\/02\/2023 11:24 (travis)<\/b>List of works,Repaired\/straightened main door key,Replacement of T-Roll holder,Instructions given to tenant for operation of pop up bath waste and operation of valves to run a bath,<\/p>

16\/02\/2023 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55840","activity_ticket_id":"53032","ticket_reference":"HDT54113","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check lights on the 4th floor comm parts as well? A few of them need replacing. ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/23","activity_end":"2023-02-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65219","activity_notes":"check lights on the 4th floor comm parts as well? A few of them need replacing. ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 11:00 (System)<\/b>Ticket Created<\/p>

13\/02\/2023 11:01 (sandra)<\/b>attending today <\/p>

14\/02\/2023 09:22 (alan)<\/b>Replace blown lamps 4th floor and refix light fitting <\/p>

14\/02\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55841","activity_ticket_id":"53033","ticket_reference":"HDT54114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/23","activity_end":"2023-02-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65220","activity_notes":"5 year electrical booked for 20th at 8am ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 15:08 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 09:59 (sandra)<\/b>20th at 8am <\/p>

20\/02\/2023 08:43 (alan)<\/b>No access <\/p>

20\/02\/2023 10:57 (alan)<\/b>Return to site and carry out electrical inspection<\/p>

20\/02\/2023 11:02 (michael)<\/b>(Ticket Closed)<\/p>

31\/03\/2023 09:39 (System)<\/b>NIC Sent<\/p>

31\/03\/2023 09:39 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55842","activity_ticket_id":"53034","ticket_reference":"HDT54115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 13 New Row ","cs_id":"1500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/23","activity_end":"2023-02-20 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65221","activity_notes":"Gas compliance testing without PATbooked for Monday 20th at 8am TENANT IS HOME ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 15:09 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 15:25 (sandra)<\/b>attended 20\/2<\/p>

21\/02\/2023 06:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/02\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55843","activity_ticket_id":"53035","ticket_reference":"HDT54116","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Track and Trace","ticket_address_1":"22 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Goodge Street ","cs_id":"1648","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1648","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/23","activity_end":"2023-02-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65222","activity_notes":"Track and TraceI have a query about electric meters at 22 Goodge St for flats 1 and 2. The meter data collection sheet provided in December\/Jan says that meter D07A32945 belongs to flat 2. However, I have contacted the utility provider, who informed me that it belongs to flat 1.Would it be possible to schedule a track and trace or ask Alan if he remembers anything about it? I have attached photos of both meters for your review.Flat1L71A09283Flat 2D07A32945Flat 3K94A12752","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2023 16:17 (System)<\/b>Ticket Created<\/p>

14\/02\/2023 09:42 (sandra)<\/b>Can we gain access to Flat 1 and Flat 2 on Monday morning please.The power to both flats will be off for a short time.Can you confirm if we should pick up keys.<\/p>

15\/02\/2023 12:26 (sandra)<\/b>Monday morning with keys for Flat 2 only.Flat 1 has been informed the electric may be off for a short time.<\/p>

20\/02\/2023 14:50 (alan)<\/b>Following testing it was found that meter number L71A09283 is supplying flat 2It would appear that meter number D07A32945 is supplying flat 1 however we could not get access to flat to verify this<\/p>

20\/02\/2023 15:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55844","activity_ticket_id":"52966","ticket_reference":"HDT54047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15416 - Replacement washer\/dryer ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/23","activity_end":"2023-02-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65223","activity_notes":"Replacement washer\/dryer collect keys for repairaid 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2023 16:44 (sandra)<\/b>Booked for Friday <\/p>

16\/02\/2023 11:14 (sandra)<\/b>17th with keys <\/p>

17\/02\/2023 12:22 (sandra)<\/b>Accounts confirmed we will waive the PCB price.Please advise if it works for you to deduct the PCB cost from the amount for the new washer\/dryer. <\/p>

17\/02\/2023 12:24 (sandra)<\/b>If you could deduct the price from the new machine that would be great and thank you for you help.<\/p>

17\/02\/2023 15:49 (travis)<\/b>Access for repair aid.<\/p>

17\/02\/2023 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55845","activity_ticket_id":"52991","ticket_reference":"HDT54072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 2,","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2,","cs_id":"2421","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2421","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/23","activity_end":"2023-02-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65224","activity_notes":"No heating or hot water: The boiler is off again and no heating or hot water again..Code f62on the boiler and a red lightClearly not mended when you visited last time (a few days ago)Please arrange for. Someone to come asap as once again cold here..","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2023 08:10 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 12:16 (sandra)<\/b>access asked for thursday 9\/2<\/p>

10\/02\/2023 11:26 (michaelk)<\/b>Attended site to investigate boiler. The boiler was found in full working order, however the tenant reported a lockout recently. I have checked the fault history which points to a gas valve shutting down time. I will quote to change the gas valve. 1hr labour 50<\/p>

10\/02\/2023 11:28 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 10:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2023 10:51 (sandra)<\/b>new gas valve fitted and closed <\/p>

15\/02\/2023 10:53 (jane)<\/b>(Ticket Closed)<\/p>

22\/02\/2023 14:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/02\/2023 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55846","activity_ticket_id":"53036","ticket_reference":"HDT54117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of our fire doors leading from our Service Corridor into a fire exit stairwell is not closing properly","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/23","activity_end":"2023-02-14 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65225","activity_notes":"One of our fire doors leading from our Service Corridor into a fire exit stairwell is not closing properly","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2023 11:02 (System)<\/b>Ticket Created<\/p>

14\/02\/2023 11:43 (travis)<\/b>Steel fire door adjustments\/repairs.<\/p>

14\/02\/2023 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55847","activity_ticket_id":"53037","ticket_reference":"HDT54118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is a light out in our mezzanine plant area.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/23","activity_end":"2023-02-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65226","activity_notes":"There is a light out in our mezzanine plant area.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2023 11:04 (System)<\/b>Ticket Created<\/p>

14\/02\/2023 15:52 (alan)<\/b>Repair loose connection and left working <\/p>

14\/02\/2023 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55848","activity_ticket_id":"53038","ticket_reference":"HDT54119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could someone to attend to address the batteries as concerned they might fall and hit someone. Please see picture attached. ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1458","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1458","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/23","activity_end":"2023-02-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65227","activity_notes":"Please could someone to attend to address the batteries as concerned they might fall and hit someone. Please see picture attached. ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2023 11:08 (System)<\/b>Ticket Created<\/p>

14\/02\/2023 13:58 (alan)<\/b>This is the control unit for the smoke vents which has the wrong batteries in it hence cover has not been put back onThe client will need to get there Fire Alarm contractor out to install correct batteries and put cover back on<\/p>

14\/02\/2023 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55849","activity_ticket_id":"53039","ticket_reference":"HDT54120","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/SW\/15431 - Replacement of TRV and lockshield valve ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2397","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/02\/23","activity_end":"2023-02-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65228","activity_notes":"Replacement of TRV and lockshield valve ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 14:08 (sandra)<\/b>booked for Friday 17th<\/p>

20\/02\/2023 08:19 (michaelk)<\/b>Completed quoted repair to radiator valves on bedroom radiator. <\/p>

20\/02\/2023 10:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55850","activity_ticket_id":"53040","ticket_reference":"HDT54121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Not latching property, but it can be locked\/closed when forced. This is being left open often. ","ticket_address_1":"64\/66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"64\/66 Shaftesbury Avenue ","cs_id":"2427","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2427","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65229","activity_notes":"Not latching property, but it can be locked\/closed when forced. This is being left open often. ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2023 11:29 (System)<\/b>Ticket Created<\/p>

14\/02\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55851","activity_ticket_id":"52165","ticket_reference":"HDT53246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/03\/23","activity_end":"2023-03-16 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65230","activity_notes":"Flat 4, Ceiling redecs ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2022 15:57 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:51 (sandra)<\/b>appliance enigneer Monday 31st 12 - 6pm <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new handle for the oven door.quote to be sent over <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new element for the oven is being replaced whilst engineer is there <\/p>

01\/11\/2022 10:32 (travis)<\/b>Attended and tested problem area with damp meter,Staining is dry and decoration can be carried out.<\/p>

02\/11\/2022 12:18 (sandra)<\/b>new element fitted to the oven. quote for new handle has been sent <\/p>

10\/11\/2022 11:02 (sandra)<\/b>still waiting. Waiting on Lilian to rectify with council <\/p>

29\/11\/2022 13:20 (sandra)<\/b>still waiting on the oven handle to be delivered <\/p>

01\/12\/2022 11:04 (sandra)<\/b>checked and area is still drying out. <\/p>

06\/12\/2022 09:52 (sandra)<\/b>booked for thursday 15th 10am <\/p>

19\/12\/2022 09:31 (sandra)<\/b>still waiting on new oven handle <\/p>

04\/01\/2023 14:17 (jane)<\/b>Repair Aid update: Cooker's handle still has not come, we checked with suppliers but unfortunately still can not advised on an estimate arrival. Once we have more feedback on this will let you know.<\/p>

17\/01\/2023 10:34 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2023 11:32 (jane)<\/b>Requested access for tomorrow to redec the ceiling <\/p>

14\/02\/2023 11:43 (jane)<\/b>Client wants the redecs done in March <\/p>

27\/02\/2023 14:13 (sandra)<\/b>oven handle booked for 1st March awaiting confirmation of access <\/p>

01\/03\/2023 11:08 (sandra)<\/b>Repairaid are going to give the oven handle to Roy when he lets them in to another property and Iain can fit on Monday once access is confirmed.<\/p>

01\/03\/2023 16:55 (sandra)<\/b>Roy has the oven handle. iain to collect and fit on Monday just waiting for confirmation of access <\/p>

06\/03\/2023 11:20 (iain)<\/b>Oven handle.<\/p>

09\/03\/2023 10:17 (sandra)<\/b>emailed for confirmation of when tenant is moving out <\/p>

09\/03\/2023 10:53 (sandra)<\/b>waiting for confirmation of access on the 16th at 8am <\/p>

10\/03\/2023 15:37 (sandra)<\/b>No. Please leave this for the time being.<\/p>

14\/03\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55852","activity_ticket_id":"53020","ticket_reference":"HDT54101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd floor heating not working ","ticket_address_1":"2nd Floor","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"2373","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65231","activity_notes":"HOT WATER HAS GONE OFF AGAIN DONT KNOW ABOUT THE HEATING No hot water or heating on the 2nd floor inside the apartment This is an on going issue the site are having - please investigate to resolve issue completely to avoid this happening again","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2023 10:06 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 11:29 (sandra)<\/b>booked for Monday but will get there today if possible. vacant <\/p>

13\/02\/2023 07:07 (michaelk)<\/b>Attended site to investigate heating problem. Found all controllers turned off, reconfigured and left all controls running on programme 3. 2hrs labour 95<\/p>

14\/02\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/02\/2023 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55853","activity_ticket_id":"53041","ticket_reference":"HDT54122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in common parts ","ticket_address_1":"32-34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Cranbourn Street ","cs_id":"2259","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2259","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/23","activity_end":"2023-02-15 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65232","activity_notes":"no lights in common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2023 12:41 (System)<\/b>Ticket Created<\/p>

14\/02\/2023 12:57 (alan)<\/b>34 Cranbourne St Investigate lights not working in common partsOn arrival at Site, it was found that contractor was carrying out 3 hour emergency light test<\/p>

14\/02\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55854","activity_ticket_id":"53042","ticket_reference":"HDT54123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3 lights out in the common parts","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Cranbourn Street ","cs_id":"2094","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2094","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/23","activity_end":"2023-02-20 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65233","activity_notes":"3 lights out in the common parts","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2023 13:33 (System)<\/b>Ticket Created<\/p>

14\/02\/2023 15:54 (alan)<\/b>Order 3 light fittings <\/p>

15\/02\/2023 09:16 (sandra)<\/b>3 lamps on order<\/p>

16\/02\/2023 08:45 (alan)<\/b>Replace 3 faulty light fittings in common parts <\/p>

16\/02\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55855","activity_ticket_id":"53043","ticket_reference":"HDT54124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15393 - Replacement boiler ","ticket_address_1":"Flat 2, 43a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2381","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2381","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/23","activity_end":"2023-02-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65234","activity_notes":"Replacement boiler This is confirmed for Thursday morning.The flat will be empty; please collect keys to enter. Front door access code is 1634 enter","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 10:03 (sandra)<\/b>scheduled for Thursday 23rd awaiting confirmation <\/p>

20\/02\/2023 13:47 (sandra)<\/b>preliminarily booked for Thursday awaiting confirmation from tenant <\/p>

20\/02\/2023 14:25 (sandra)<\/b>This is confirmed for Thursday morning.The flat will be empty; please collect keys to enter. Front door access code is 1634 enter<\/p>

21\/02\/2023 08:53 (sandra)<\/b>The code to access the flat key box is 131514* <\/p>

24\/02\/2023 08:07 (michaelk)<\/b>Completed boiler installation as per quote 2,197.99 ex vat.<\/p>

24\/02\/2023 09:52 (sandra)<\/b>boiler replacement completed but additional works for a zone valve has needed to be replaced as necessary <\/p>

24\/02\/2023 10:36 (michaelk)<\/b>Re-attended site to replace heating zone valve which was identified when commissioning new boiler. Completed work and left heating fully operational. 1hr labour plus parts, total 143 ex vat.<\/p>

24\/02\/2023 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55856","activity_ticket_id":"53030","ticket_reference":"HDT54111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The uppermost bit of the window just felt off (on its own) and now it won't move back to 'closed' position. It is stuck in the middle. ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/02\/23","activity_end":"2023-02-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65235","activity_notes":"The uppermost bit of the window just felt off (on its own) and now it won't move back to 'closed' position. It is stuck in the middle. Can you please arrange for window specialist to attend. ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2023 09:58 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 09:19 (travis)<\/b>Attended and found secondary glazing tensioners to be broken,20\/20 doors will need to attend to replace.The top part of the sash has seized in position and cannot be moved up or down, the tenant is happy to wait until next week when this can be addressed.<\/p>

17\/02\/2023 10:44 (sandra)<\/b>emailed for access on 24th <\/p>

17\/02\/2023 12:20 (sandra)<\/b>tenant home for access <\/p>

27\/02\/2023 08:58 (sandra)<\/b>attended and quote prepared <\/p>

27\/02\/2023 08:59 (sandra)<\/b>fit 1No new pair of window balances, 2No new feet and 2No stops, refit the secondary glazing and test - WORK NEEDED <\/p>

02\/03\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55857","activity_ticket_id":"53044","ticket_reference":"HDT54125","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"temporary sealant around window ","ticket_address_1":"Flat 4","ticket_address_2":"86 Portland Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2313","cs_address_2":"86 Portland Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2313","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/02\/23","activity_end":"2023-02-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65236","activity_notes":"temporary sealant around window windows are being replaced and need a sealant applied to keep rain out until they are replaced in a couple of months.TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2023 09:34 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 09:35 (sandra)<\/b>awaiting access <\/p>

15\/02\/2023 09:52 (sandra)<\/b>Tenant home for access <\/p>

15\/02\/2023 12:52 (travis)<\/b>Sealant applied around windows.<\/p>

15\/02\/2023 14:12 (jane)<\/b>(Ticket Closed)<\/p>

15\/02\/2023 16:17 (iain)<\/b>Seal windows.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55858","activity_ticket_id":"53044","ticket_reference":"HDT54125","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"temporary sealant around window ","ticket_address_1":"Flat 4","ticket_address_2":"86 Portland Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2313","cs_address_2":"86 Portland Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2313","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65237","activity_notes":"temporary sealant around window windows are being replaced and need a sealant applied to keep rain out until they are replaced in a couple of months.","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2023 09:34 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 09:35 (sandra)<\/b>awaiting access <\/p>

15\/02\/2023 09:52 (sandra)<\/b>Tenant home for access <\/p>

15\/02\/2023 12:52 (travis)<\/b>Sealant applied around windows.<\/p>

15\/02\/2023 14:12 (jane)<\/b>(Ticket Closed)<\/p>

15\/02\/2023 16:17 (iain)<\/b>Seal windows.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55859","activity_ticket_id":"53045","ticket_reference":"HDT54126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the dryer is not drying properly so the clothes are still wet after a cycle","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/02\/23","activity_end":"2023-02-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65238","activity_notes":"the dryer is not drying properly so the clothes are still wet after a cycle","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2023 11:34 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 11:37 (sandra)<\/b>waiting appointment <\/p>

16\/02\/2023 09:52 (sandra)<\/b>booked for Monday 20th 12 - 6awaiting confirmation of keys\/tenant access<\/p>

16\/02\/2023 11:32 (sandra)<\/b>booked for Monday 12 - 4pm pick up keys for repairaid <\/p>

20\/02\/2023 14:18 (alan)<\/b>Supply access<\/p>

22\/02\/2023 12:47 (sandra)<\/b>completed <\/p>

23\/02\/2023 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55860","activity_ticket_id":"53046","ticket_reference":"HDT54127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15436 - install a flow restrictor ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/23","activity_end":"2023-02-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65239","activity_notes":"install a flow restrictor WEDNESDAY AT 9.45 WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 14:24 (sandra)<\/b>Please attend Wednesday at 9am.They will provide access<\/p>

21\/02\/2023 10:00 (sandra)<\/b>WEDNESDAY AT 9.45 NOW WITH KEYS <\/p>

23\/02\/2023 07:04 (michaelk)<\/b>Attended site to install a flow restrictor to the incoming mains to help maintain a longer shower time. 2hrs labour plus parts, total 123 ex vat.<\/p>

23\/02\/2023 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55861","activity_ticket_id":"53047","ticket_reference":"HDT54128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pressure on boiler ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/23","activity_end":"2023-02-16 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65240","activity_notes":"pressure on boiler tenant is at home ","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2023 08:46 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55862","activity_ticket_id":"53048","ticket_reference":"HDT54129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts lights","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65241","activity_notes":"common parts lights","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 08:50 (System)<\/b>Ticket Created<\/p>

16\/02\/2023 09:23 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

16\/02\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55863","activity_ticket_id":"52786","ticket_reference":"HDT53867","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing - Booked in for 15th February 2023","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/23","activity_end":"2023-02-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65242","activity_notes":"to fit a new Co2 alarm today ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2023 14:08 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 17:31 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/02\/2023 09:09 (sandra)<\/b>add new co2 alarm cost to job <\/p>

16\/02\/2023 13:20 (roy)<\/b>Fitted C0 alarm <\/p>

16\/02\/2023 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55864","activity_ticket_id":"53014","ticket_reference":"HDT54095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet lights not working ","ticket_address_1":"3rd Floor","ticket_address_2":"15a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"1371","cs_address_2":"15a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1371","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65243","activity_notes":"Toilet lights not working ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2023 15:14 (System)<\/b>Ticket Created<\/p>

09\/02\/2023 15:29 (sandra)<\/b>11am Friday <\/p>

10\/02\/2023 14:58 (alan)<\/b>Call dad to investigate light in bathroom, not workingFound water leaking into fitting from flat aboveDisconnect and make safe electrics to lightTo return once leak has been repaired and replaced light fitting<\/p>

16\/02\/2023 13:21 (roy)<\/b>Unabld to fit new light as it is still leaking from above.Light on wall above sink now working<\/p>

17\/02\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55865","activity_ticket_id":"52908","ticket_reference":"HDT53989","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"5 year electrical ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65244","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2023 15:38 (System)<\/b>Ticket Created<\/p>

30\/01\/2023 15:39 (sandra)<\/b>waiting on date <\/p>

07\/02\/2023 13:03 (sandra)<\/b>booked for 15th\/16th<\/p>

16\/02\/2023 05:10 (alan)<\/b>Electrical inspection <\/p>

16\/02\/2023 10:33 (roy)<\/b>With Alan. Electrical test<\/p>

17\/02\/2023 10:29 (alan)<\/b>Electrical inspection <\/p>

17\/02\/2023 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55866","activity_ticket_id":"53049","ticket_reference":"HDT54130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate a leak from washing machine","ticket_address_1":"Flat 3a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3a","cs_id":"2429","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2429","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/23","activity_end":"2023-02-16 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65245","activity_notes":"investigate a leak from washing machinemeet Lilian at property ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 11:07 (System)<\/b>Ticket Created<\/p>

16\/02\/2023 13:23 (roy)<\/b>Temp supply to washing machine so machine can be tested.NTR to fit single socket spur<\/p>

16\/02\/2023 13:27 (iain)<\/b>Washing machine.<\/p>

17\/02\/2023 12:07 (roy)<\/b>Fitted single socket and cable<\/p>

17\/02\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55867","activity_ticket_id":"53045","ticket_reference":"HDT54126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the dryer is not drying properly so the clothes are still wet after a cycle","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/23","activity_end":"2023-02-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65246","activity_notes":"the dryer is not drying properly so the clothes are still wet after a cyclePick up keys for Repairaid on Monday 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2023 11:34 (System)<\/b>Ticket Created<\/p>

15\/02\/2023 11:37 (sandra)<\/b>waiting appointment <\/p>

16\/02\/2023 09:52 (sandra)<\/b>booked for Monday 20th 12 - 6awaiting confirmation of keys\/tenant access<\/p>

16\/02\/2023 11:32 (sandra)<\/b>booked for Monday 12 - 4pm pick up keys for repairaid <\/p>

20\/02\/2023 14:18 (alan)<\/b>Supply access<\/p>

22\/02\/2023 12:47 (sandra)<\/b>completed <\/p>

23\/02\/2023 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55868","activity_ticket_id":"53049","ticket_reference":"HDT54130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate a leak from washing machine","ticket_address_1":"Flat 3a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3a","cs_id":"2429","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2429","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/23","activity_end":"2023-02-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65247","activity_notes":"investigate no power to the appliance ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 11:07 (System)<\/b>Ticket Created<\/p>

16\/02\/2023 13:23 (roy)<\/b>Temp supply to washing machine so machine can be tested.NTR to fit single socket spur<\/p>

16\/02\/2023 13:27 (iain)<\/b>Washing machine.<\/p>

17\/02\/2023 12:07 (roy)<\/b>Fitted single socket and cable<\/p>

17\/02\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55869","activity_ticket_id":"52979","ticket_reference":"HDT54060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/23","activity_end":"2023-02-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65248","activity_notes":"replacement tap spout","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2023 10:09 (System)<\/b>Ticket Created<\/p>

07\/02\/2023 10:36 (sandra)<\/b>waiting on access <\/p>

08\/02\/2023 15:39 (sandra)<\/b>TENANT HOME Thursday for access <\/p>

09\/02\/2023 10:31 (sandra)<\/b>Replacement tap spout ordered and will be delivered w\/c 14th <\/p>

09\/02\/2023 11:00 (sandra)<\/b>also looked at a shower door <\/p>

09\/02\/2023 12:10 (alan)<\/b>Replace broken dimmer module to light switch in bedroom<\/p>

09\/02\/2023 12:35 (iain)<\/b>Blocked sink and door handles.<\/p>

09\/02\/2023 12:38 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2023 14:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2023 14:25 (sandra)<\/b>replacement tap spout delivered <\/p>

17\/02\/2023 11:43 (sandra)<\/b>awaiting confirmation of appointment <\/p>

20\/02\/2023 15:27 (sandra)<\/b>attended 20\/2 <\/p>

21\/02\/2023 06:39 (michaelk)<\/b>Fitted replacement tap spout, supplied by office. 1hr labour 50<\/p>

21\/02\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55870","activity_ticket_id":"53050","ticket_reference":"HDT54131","ticket_client":"2084","client_name":"Beacon Rail Leasing Limited ","ticket_title":"Emergency light Test ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1H 9NP","cs_address_1":"4 Matthew Parker Street ","cs_id":"2431","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1H 9NP","ticket_client_site":"2431","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/23","activity_end":"2023-02-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65249","activity_notes":"Emergency light Test Booked for Thursday 23rd at 8 am ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 14:26 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 15:43 (sandra)<\/b>thursday 23rd at 8am <\/p>

23\/02\/2023 11:40 (alan)<\/b>Emergency light inspection <\/p>

23\/02\/2023 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55871","activity_ticket_id":"53051","ticket_reference":"HDT54132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace toilet seat as tenant tightens regularly","ticket_address_1":"2nd\/3rd Floor Flat ","ticket_address_2":"9A Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/02\/23","activity_end":"2023-02-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65250","activity_notes":"replace toilet seat as tenant tightens regularly","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 15:02 (System)<\/b>Ticket Created<\/p>

16\/02\/2023 15:08 (sandra)<\/b>waiting on access <\/p>

16\/02\/2023 17:14 (iain)<\/b>Repair to toilet seat.<\/p>

16\/02\/2023 18:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55872","activity_ticket_id":"53052","ticket_reference":"HDT54133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming from flat above.","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"wc2","cs_address_1":"Flat 1","cs_id":"2433","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"wc2","ticket_client_site":"2433","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65251","activity_notes":"Leak coming from flat above. leak coming from flat above Service apartment possible flat 1 leak dripping all time may shower tray ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2023 07:22 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 07:24 (michael)<\/b>Not leaking at present but restaurant showed me where it was pouring through light fitting Silicone needs replacing Partial blockage to waste and water rose up over the silicone.Waste cover also brokenNTR tomorrow when guest leaves at 10 zmSent from my Galaxy<\/p>

17\/02\/2023 07:26 (michael)<\/b>(Ticket Closed)<\/p>

17\/02\/2023 08:10 (roy)<\/b>Leak from flat 1.Not leaking on arrival but was shown video of leak.Checked light in restaurant. Partial blockage to shower plus silicone needs redoing.Also noticed the cover on the waste is broken but this is not causing any problems<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55873","activity_ticket_id":"53053","ticket_reference":"HDT54134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54133 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2433","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"wc2","ticket_client_site":"2433","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65252","activity_notes":"HDT54133 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2023 10:24 (sandra)<\/b>key box code 353738*<\/p>

17\/02\/2023 10:31 (sandra)<\/b>front door is 1634 enter <\/p>

17\/02\/2023 16:25 (iain)<\/b>Unblocked shower waste and remasticed shower tray.<\/p>

17\/02\/2023 16:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55874","activity_ticket_id":"53054","ticket_reference":"HDT54135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/02\/23","activity_end":"2023-02-22 08:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65253","activity_notes":"washing machine not working The display stays on 15 minutes and the machine wont start at all. Please can the contractor enter using management keys at any time.","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2023 08:57 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 08:58 (sandra)<\/b>emailed for appointment <\/p>

17\/02\/2023 14:19 (sandra)<\/b>Hi Sandra,The earliest we can send an engineer is Thurs, 23rd of Feb in the afternoon 12-6pmPlease let me know if you would like to take the slot.<\/p>

17\/02\/2023 14:45 (sandra)<\/b>with keys <\/p>

23\/02\/2023 14:49 (roy)<\/b>Access for Repair Aid<\/p>

24\/02\/2023 09:09 (sandra)<\/b>Attended Thursday but Roy told them it was working fine. Turned them away and now emailed for another appointment.<\/p>

27\/02\/2023 09:45 (sandra)<\/b>appointment booked for 1st march 12 - 6pm <\/p>

27\/02\/2023 14:11 (sandra)<\/b>appointment booked for 1st march 12 - 6pm with keys <\/p>

27\/02\/2023 16:46 (sandra)<\/b>please pick up keys for repairaid. They will call you 30 minutes before they are attending. Wednesday 12 - 4pm<\/p>

01\/03\/2023 17:10 (roy)<\/b>Access with Repaif Aid<\/p>

03\/03\/2023 10:50 (sandra)<\/b>waiting on update <\/p>

03\/03\/2023 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55875","activity_ticket_id":"53055","ticket_reference":"HDT54136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"64\/66 Shaftesbury Avenue ","cs_id":"2427","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2427","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/02\/23","activity_end":"2023-02-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65254","activity_notes":"main front door Main front doors to the buildingHis key has snapped inside the lockHe said he will try and retrieve but he will still not have a key to get in. His partner has a key, which can he used. Can it be organised for him to have another key.","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2023 09:27 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 09:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55876","activity_ticket_id":"53056","ticket_reference":"HDT54137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To paint the plinth on the outside door ","ticket_address_1":"36 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wardour Street ","cs_id":"2435","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6LU","ticket_client_site":"2435","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65255","activity_notes":"To paint the plinth on the outside door ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2023 12:01 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 12:02 (sandra)<\/b>also painted the plinth to 36 Rupert Street but Michael Moore wanted the cost added to 36 Wardour <\/p>

17\/02\/2023 12:03 (dean)<\/b>Done 130.00<\/p>

17\/02\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55877","activity_ticket_id":"53057","ticket_reference":"HDT54138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"co2 alarm to be replaced and back ring on hob","ticket_address_1":"3rrd floor Flat ","ticket_address_2":"5 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rrd floor Flat ","cs_id":"1809","cs_address_2":"5 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1809","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/23","activity_end":"2023-02-20 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65256","activity_notes":"co2 alarm to be replaced and back ring on hobas recommended on the Gas Safety ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2023 12:14 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 08:29 (michaelk)<\/b>Attended site to replace the co alarm to the boiler. 1hr labour plus parts , total 70 ex vat.<\/p>

20\/02\/2023 10:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55878","activity_ticket_id":"53058","ticket_reference":"HDT54139","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/15444 - Disabled alarm in the Ground Floor Disabled toilet","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/23","activity_end":"2023-03-01 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65257","activity_notes":"Disabled alarm in the Ground Floor Disabled toilet","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 09:28 (sandra)<\/b>due in 24th <\/p>

01\/03\/2023 11:15 (alan)<\/b>Replace disable alarm as per quote <\/p>

01\/03\/2023 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55879","activity_ticket_id":"52966","ticket_reference":"HDT54047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15416 - Replacement washer\/dryer ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/23","activity_end":"2023-02-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65258","activity_notes":"Replacement washer\/dryer collect keys for repairaid on Monday 12 - 4pm ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2023 16:44 (sandra)<\/b>Booked for Friday <\/p>

16\/02\/2023 11:14 (sandra)<\/b>17th with keys <\/p>

17\/02\/2023 12:22 (sandra)<\/b>Accounts confirmed we will waive the PCB price.Please advise if it works for you to deduct the PCB cost from the amount for the new washer\/dryer. <\/p>

17\/02\/2023 12:24 (sandra)<\/b>If you could deduct the price from the new machine that would be great and thank you for you help.<\/p>

17\/02\/2023 15:49 (travis)<\/b>Access for repair aid.<\/p>

17\/02\/2023 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55880","activity_ticket_id":"53054","ticket_reference":"HDT54135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/23","activity_end":"2023-02-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65259","activity_notes":"washing machine not working keys for access on Thursday 23rd 12 - 4.30","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2023 08:57 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 08:58 (sandra)<\/b>emailed for appointment <\/p>

17\/02\/2023 14:19 (sandra)<\/b>Hi Sandra,The earliest we can send an engineer is Thurs, 23rd of Feb in the afternoon 12-6pmPlease let me know if you would like to take the slot.<\/p>

17\/02\/2023 14:45 (sandra)<\/b>with keys <\/p>

23\/02\/2023 14:49 (roy)<\/b>Access for Repair Aid<\/p>

24\/02\/2023 09:09 (sandra)<\/b>Attended Thursday but Roy told them it was working fine. Turned them away and now emailed for another appointment.<\/p>

27\/02\/2023 09:45 (sandra)<\/b>appointment booked for 1st march 12 - 6pm <\/p>

27\/02\/2023 14:11 (sandra)<\/b>appointment booked for 1st march 12 - 6pm with keys <\/p>

27\/02\/2023 16:46 (sandra)<\/b>please pick up keys for repairaid. They will call you 30 minutes before they are attending. Wednesday 12 - 4pm<\/p>

01\/03\/2023 17:10 (roy)<\/b>Access with Repaif Aid<\/p>

03\/03\/2023 10:50 (sandra)<\/b>waiting on update <\/p>

03\/03\/2023 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55881","activity_ticket_id":"53059","ticket_reference":"HDT54140","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15448 - To Install additional distribution board with check meter","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Slingsby Place","cs_id":"532","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"532","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/23","activity_end":"2023-03-20 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65260","activity_notes":"To Install additional distribution board with check meterconfirmed for 13th\/14th ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 09:35 (sandra)<\/b>Parts due in on 8th works will take a day and a half <\/p>

02\/03\/2023 10:23 (sandra)<\/b>provisionally booked 13th\/14th<\/p>

08\/03\/2023 09:39 (sandra)<\/b>13th\/14th confirmed <\/p>

20\/03\/2023 15:15 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 15:15 (alan)<\/b>Quoted works <\/p>

22\/03\/2023 14:15 (alan)<\/b>Quoted works <\/p>

22\/03\/2023 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55882","activity_ticket_id":"53060","ticket_reference":"HDT54141","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/15451 - Service of high level air curtain heater ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/23","activity_end":"2023-03-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65261","activity_notes":"Service of high level air curtain heater CONFIRMED ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2023 11:17 (sandra)<\/b>emailed for access 1st March 8amawaiting confirmation <\/p>

24\/02\/2023 09:12 (sandra)<\/b>confirmed 1st March <\/p>

01\/03\/2023 11:14 (alan)<\/b>Service door heater<\/p>

01\/03\/2023 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55883","activity_ticket_id":"53061","ticket_reference":"HDT54142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"low water pressure on the boiler no hot water or heating","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"2436","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2436","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65262","activity_notes":"low water pressure on the boiler no hot water or heatingvic.pinzaru@gmail.com07832 353 152","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2023 16:57 (System)<\/b>Ticket Created<\/p>

18\/02\/2023 10:10 (roy)<\/b>Repressured boiler and working ok.May need boiler checked as this happened about a month ago<\/p>

18\/02\/2023 13:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55884","activity_ticket_id":"53062","ticket_reference":"HDT54143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty main front door lock:","ticket_address_1":"60A Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60a Chandos Place","cs_id":"2437","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2437","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65263","activity_notes":"Faulty main front door lock: : Occupier in flat 1 - main front door of the 60A chandos place, you cannot open it from the inside unless someone opens it from the outside with a key, as the lock mechanism has broken. **You cannot get out from the inside** ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2023 13:20 (System)<\/b>Ticket Created<\/p>

18\/02\/2023 13:22 (michael)<\/b>(Ticket Closed)<\/p>

18\/02\/2023 13:22 (roy)<\/b>Handle on lock broken.Replaced night latch lock<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55885","activity_ticket_id":"53063","ticket_reference":"HDT54144","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Blocked soil stack:","ticket_address_1":"Flat 25 & 26","ticket_address_2":"Barrydene","ticket_town":"London","ticket_county":null,"ticket_postcode":"N20 9HG","cs_address_1":"Flat 25 & 26","cs_id":"2438","cs_address_2":"Barrydene","cs_town":"London","cs_postcode":"N20 9HG","ticket_client_site":"2438","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65264","activity_notes":"Blocked soil stack:","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2023 20:02 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 08:34 (roy)<\/b>Blockage\/leak.Partially unblocked downpipe in garage.Water does run away but section of pipe still needs clearing <\/p>

20\/02\/2023 09:09 (sandra)<\/b>This pipe in garage was blocked solid from ceiling height to ground level.Never has been cleared according to site manager as it is in the garage.I only managed to unblock half the pipe as it damaged my rods trying. Water is running away slowly but from flat it is ok.Really need the pipe to be unblocked fully.See photo where cover is removed and pipe blocked solid<\/p>

20\/02\/2023 09:35 (sandra)<\/b>email and report sent to send out drainage team <\/p>

20\/02\/2023 10:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55886","activity_ticket_id":"53064","ticket_reference":"HDT54145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":"Flat 2","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2439","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65265","activity_notes":"No heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2023 20:05 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 08:34 (roy)<\/b>No hot water or heatingRepressured and resetAll ok<\/p>

20\/02\/2023 10:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55887","activity_ticket_id":"53065","ticket_reference":"HDT54146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54142 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"2436","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2436","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65266","activity_notes":"TUESDAY 8.30 AM TENANT HOME FOR ACCESS boiler works intermittently and thermostatic valve required on the bathroom radiator.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 15:24 (sandra)<\/b>attended 20\/2<\/p>

21\/02\/2023 06:42 (michaelk)<\/b>Attended site to investigate boiler issues. Checked boilers fault codes to identify problem\/s and checked all components indicated. I will order replacement aav and prv valves due pressure loss issues. 2hrs labour 95<\/p>

27\/02\/2023 11:19 (sandra)<\/b>order replacement aav and prv valves due pressure loss issues.<\/p>

27\/02\/2023 14:34 (sandra)<\/b>emailed for Tuesday 28th to fit parts <\/p>

28\/02\/2023 12:47 (sandra)<\/b>no access as yet from tenant. Sal is chasing <\/p>

28\/02\/2023 15:02 (sandra)<\/b>Can your team attend the below on Thursday between 9:00 and 11:00?<\/p>

03\/03\/2023 10:59 (sandra)<\/b>parts on order <\/p>

03\/03\/2023 13:17 (sandra)<\/b>BOOKED FOR TUESDAY 8.30AM WITH TENANT <\/p>

08\/03\/2023 06:25 (michaelk)<\/b>Attended site to strip down boiler and replace faulty parts reported. Drained boiler and replaced the pump aav, pressure relief valve and re-charged expansion vessel. Tested boiler on completion and left in full working order. Checked radiator valves and released pins where required. 3hrs labour plus parts, total 241.70 ex vat<\/p>

08\/03\/2023 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55888","activity_ticket_id":"53066","ticket_reference":"HDT54147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/23","activity_end":"2023-02-20 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65267","activity_notes":"no hot water to attend today please use keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 09:26 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 15:24 (sandra)<\/b>attended 20\/2<\/p>

21\/02\/2023 07:36 (michaelk)<\/b>Attended site to investigate boiler fault. Found the electrical supply had tripped due a diverter valve leak. The valve was replaced with the site stock, completed and left in full working order. 3hrs labour only 140.<\/p>

21\/02\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55889","activity_ticket_id":"53067","ticket_reference":"HDT54148","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"electrical checks & servicing of the dyson hand dryers ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/23","activity_end":"2023-03-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65268","activity_notes":"electrical checks & servicing of the dyson hand dryers ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2023 09:37 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 09:09 (sandra)<\/b>booked for 1st March - awaiting confirmation <\/p>

23\/02\/2023 19:37 (michael)<\/b>To book for 2nd March<\/p>

24\/02\/2023 12:45 (sandra)<\/b>will reschedule once we know when the filters will be in <\/p>

27\/02\/2023 10:26 (sandra)<\/b>filters still to be delivered<\/p>

02\/03\/2023 09:23 (sandra)<\/b>(Ticket Closed)<\/p>

02\/03\/2023 10:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/03\/2023 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55890","activity_ticket_id":"53069","ticket_reference":"HDT54150","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"HDT54144 Follow-Up - large blockage in downpipe","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 25 & 26","cs_id":"2438","cs_address_2":"Barrydene","cs_town":"London","cs_postcode":"N20 9HG","ticket_client_site":"2438","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/23","activity_end":"2023-02-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65269","activity_notes":"HDT54144 Follow-Up- large blockage in downpipedrainage company to attend Porter can facilitate access Sharon 07944 817888","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2023 10:01 (sandra)<\/b>emailed for appointment <\/p>

20\/02\/2023 13:31 (sandra)<\/b>. Porter can facilitate access Sharon 07944 817888Booked for Tuesday 21st 8 am - 1pm with London Drainage.Access through Sharon <\/p>

21\/02\/2023 12:42 (sandra)<\/b>completed <\/p>

22\/02\/2023 12:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55891","activity_ticket_id":"52870","ticket_reference":"HDT53951","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/23","activity_end":"2023-02-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65270","activity_notes":"PAT testing 8am Wednesday 22nd - confirmed ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 15:42 (jane)<\/b>Requested access to attend next Friday evening 3rd February after the restaurant closes to carry out the emergency lighting testing <\/p>

01\/02\/2023 11:20 (sandra)<\/b>PAT test to be arranged once fixed <\/p>

03\/02\/2023 23:42 (alan)<\/b>Emergency light test<\/p>

04\/02\/2023 13:20 (michael)<\/b>Emergency Light drain down test complete. Awaiting PAT machine for calibration then will book in PAT <\/p>

20\/02\/2023 11:10 (sandra)<\/b>emailed for Wednesday 22nd at 8am - awaiting confirmation <\/p>

20\/02\/2023 13:16 (sandra)<\/b>22nd February Confirmed 8am<\/p>

22\/02\/2023 20:48 (roy)<\/b>Pat testing <\/p>

23\/02\/2023 10:41 (roy)<\/b>Completion of pat test<\/p>

23\/02\/2023 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55892","activity_ticket_id":"52871","ticket_reference":"HDT53952","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Out of hours for the emergency light test and in hours for the PAT testing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/23","activity_end":"2023-03-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65271","activity_notes":"AM\/SW\/14548 - Out of hours for the emergency light test and in hours for the PAT testingCONFIRMED ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2023 15:43 (jane)<\/b>Requested to attend to Covent Garden Restaurant out of hours first <\/p>

13\/02\/2023 04:43 (alan)<\/b>Emergency light test<\/p>

20\/02\/2023 11:18 (sandra)<\/b>PAT test - 1st March - awaiting confirmation of access.<\/p>

24\/02\/2023 09:12 (sandra)<\/b>Confirmed for 1st March <\/p>

01\/03\/2023 17:06 (roy)<\/b>Pat test<\/p>

01\/03\/2023 17:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55893","activity_ticket_id":"52816","ticket_reference":"HDT53897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15382 - New Flooring ","ticket_address_1":"Flat 1, 61 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 61 Chandos Place","cs_id":"1561","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1561","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/23","activity_end":"2023-02-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65272","activity_notes":"New Flooring ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2023 14:40 (jane)<\/b>Requested access to take a sample of the flooring <\/p>

24\/01\/2023 16:35 (iain)<\/b>Sample of flooring taken.<\/p>

25\/01\/2023 10:06 (jane)<\/b>Collected sample of the flooring, ordering flooring <\/p>

08\/02\/2023 09:28 (jane)<\/b>Updated client : Flooring on order and will come into stock next week <\/p>

20\/02\/2023 14:01 (sandra)<\/b>Per my conversation with Mike, installation of the new floor is booked for Tuesday, Feb 21st.Someone from the service apartments operator will be on-site at 9 am to provide access. <\/p>

21\/02\/2023 12:38 (travis)<\/b>Flooring,living room.<\/p>

21\/02\/2023 12:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55894","activity_ticket_id":"53070","ticket_reference":"HDT54151","ticket_client":"2108","client_name":"Forty Group","ticket_title":"leaking radiator and broken kitchen tap at Network Hub ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/23","activity_end":"2023-02-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65273","activity_notes":"leaking radiator and broken kitchen tap at Network Hub for today ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 11:19 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 15:24 (sandra)<\/b>attended 20\/2<\/p>

21\/02\/2023 07:43 (michaelk)<\/b>Attended site to investigate radiator leak and kitchen tap fault. The radiator situated in the first floor gents toilet requires a new lockshield valve. The kitchen tap in the ground floor kitchen also requires changing due to an internal fault, this tap is a vented type.A quote to replace both will be forwarded. 3hrs labour 140.<\/p>

21\/02\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55895","activity_ticket_id":"53068","ticket_reference":"HDT54149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"appliance and blinds ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/23","activity_end":"2023-03-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65274","activity_notes":"tenant should be home after 1pm but Lilian has emailed and will let me know tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 09:47 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 11:20 (sandra)<\/b>awaiting access <\/p>

20\/02\/2023 14:32 (sandra)<\/b>Tuesday morning at 9am with tenant <\/p>

20\/02\/2023 14:46 (sandra)<\/b>cutlery basket on order under HDT 53865<\/p>

21\/02\/2023 16:42 (iain)<\/b>Blinds, oven and dishwasher.<\/p>

22\/02\/2023 11:03 (jane)<\/b>Have ordered with Repair Aid - 5-7 day lead-time oven Tray Neff B14M4ZN3GB\/04.4 replacement wheels for lower drawer and a funnel to put the salt in<\/p>

22\/02\/2023 11:23 (jane)<\/b>New blind on order, 2-3 weeks lead-time <\/p>

22\/02\/2023 16:38 (sandra)<\/b>Cutlery basket delivered<\/p>

24\/02\/2023 09:30 (sandra)<\/b>cutlery basket deliveredblinds 2 - 3 weeks deliveryfurther parts for dishwasher 5 - 7 daysparts for the oven 5 -7once all delivered we will arrange another date for attendance <\/p>

27\/02\/2023 15:56 (sandra)<\/b>awaiting confirmation of access for blind and parts to be fitted Tuesday 1pm <\/p>

27\/02\/2023 16:42 (sandra)<\/b>parts being fitted Tuesday. Tenant should be at home for access <\/p>

28\/02\/2023 14:24 (iain)<\/b>Supplied and fitted new blind and dishwasher cutlery basket.<\/p>

28\/02\/2023 14:25 (iain)<\/b>Still waiting for oven tray and dishwasher wheels.<\/p>

28\/02\/2023 15:29 (sandra)<\/b>access asked for Wednesday 1st to fit remaining parts to appliances <\/p>

01\/03\/2023 10:23 (iain)<\/b>List of works.<\/p>

01\/03\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55896","activity_ticket_id":"53071","ticket_reference":"HDT54152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/23","activity_end":"2023-02-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65275","activity_notes":"list of works Please arrange for an engineer to attend next Monday to the list belowWITH KEYS can you look at the whole list please The kitchen tap is loose and slides\/rotates freely on the worktop. The shower head holder rail is wobbly.There are several ceiling light fittings which are hanging down a few millimetres loose from the ceiling.One of the windows is stuck. ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 11:41 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 16:39 (sandra)<\/b>Monday with keys 27th <\/p>

27\/02\/2023 12:46 (iain)<\/b>List of works.<\/p>

27\/02\/2023 14:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55897","activity_ticket_id":"53072","ticket_reference":"HDT54153","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"No hot water ground floor toilets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/23","activity_end":"2023-02-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65276","activity_notes":"No hot water ground floor toilets 7am Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 14:29 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 10:37 (sandra)<\/b>new water heater needed. quote to follow <\/p>

22\/02\/2023 07:15 (michaelk)<\/b>Attended site to investigate water heater failure to the ground floor. Found the immersion was faulty, reported to office and quoted repair. 1hr labour 50<\/p>

22\/02\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55898","activity_ticket_id":"53073","ticket_reference":"HDT54154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15454 - Repair\/Replacement Dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 61 Chandos Place ","cs_id":"1523","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1523","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/03\/23","activity_end":"2023-03-06 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65277","activity_notes":"Repair\/Replacement Dishwasher option 2 - replacement indesit ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2023 14:33 (sandra)<\/b>option 2 - replacement indesit <\/p>

20\/02\/2023 15:23 (sandra)<\/b>7 - 10 days lead time <\/p>

02\/03\/2023 11:03 (sandra)<\/b>We expect the dishwasher to arrive by the end of the week or Monday the latest.Would a visit on Tuesday, 7th of March between 10 and 2pm work for installation?Please let me know if you would like to take the slot.<\/p>

03\/03\/2023 10:49 (sandra)<\/b>Can you call 0330 024 0102 or 0330 024 0101 30 minutes beforehand and they will give you access.confirmed <\/p>

03\/03\/2023 14:53 (sandra)<\/b>rebooked for Tuesday 7th when they install Flat 2.call out charge will be added for no access today <\/p>

07\/03\/2023 12:02 (sandra)<\/b>item has had to be delivered to PB office They requested that the dishwasher can be left at their office at Zetland House, Unit E, 5-25 Scrutton Street, London, EC2A 4HJ <\/p>

08\/03\/2023 10:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55899","activity_ticket_id":"53074","ticket_reference":"HDT54155","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Highlight external entrance step:","ticket_address_1":"80 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre","cs_id":"2441","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2441","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/23","activity_end":"2023-02-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65278","activity_notes":"Speak to MDR first.Highlight external entrance step:","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 14:40 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 16:49 (iain)<\/b>Highlight step.<\/p>

24\/02\/2023 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55900","activity_ticket_id":"53075","ticket_reference":"HDT54156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To put an access panel in the ceiling where light fitting is leaking","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"2308","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2308","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/02\/23","activity_end":"2023-02-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65279","activity_notes":"To put an access panel in the ceiling where light fitting is leakingto locate the pipe Call Lilian before you attend so she can come with you.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 14:42 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 14:44 (sandra)<\/b>booked for 1pm Tuesday To call Lilian before you attend so she can attend with you <\/p>

22\/02\/2023 11:42 (travis)<\/b>Inspection hatch fitted in bathroom to aid in sourcing leak above.<\/p>

23\/02\/2023 10:21 (sandra)<\/b>booked to investigate and repair leak - Friday 24th<\/p>

24\/02\/2023 13:48 (michaelk)<\/b>Attended site to install access panel to 2nd floor ceiling to pinpoint leak. Access panel had already been cut in to ceiling, however in the wrong place. Ran all services whilst inspecting waste\/fittings. The tenant reported that the washing machine waste water was pumping over, so we investigated installation. We found that the upstand was too short\/poorly installed. The waste pipe from the upstand was removed and inspected and deemed clear. The hose was then pushed firmly down the upstand and the machine was filled and pumped out several times. All other outlets were also tested and with no leak present. I have informed lilian and the tenant to test over the weekend and report back with findings. Going forward the upstand could be removed and a new kitchen waste with washing machine outlet fitted. 2hrs labour 95<\/p>

24\/02\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55901","activity_ticket_id":"53076","ticket_reference":"HDT54157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into the restaurant. It might be from the flats above. Flat 1 & flat 2, please collect keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"31 Catherine Street ","cs_id":"1312","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65280","activity_notes":"Leak into the restaurant. It might be from the flats above. Flat 1 & flat 2, please collect please collect keys. 26B5 27B5 + front door 25B5","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 16:24 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 20:52 (roy)<\/b>No leak on arrival.Apparently it leaked on Saturday when tenant was using the shower.Silicone doesn't look too bad but probably needs redoing.Further investigation is required <\/p>

21\/02\/2023 09:57 (sandra)<\/b>emailed for access on 22nd at 10am onwards <\/p>

22\/02\/2023 13:33 (iain)<\/b>Investigate leak and mastic shower.<\/p>

22\/02\/2023 13:47 (michael)<\/b>(Ticket Closed)<\/p>

27\/02\/2023 16:10 (sandra)<\/b>investigated the glass washer for Sal and this has been out of order for 2 months and is faulty. <\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55902","activity_ticket_id":"53077","ticket_reference":"HDT54158","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak from flat 5 into Flat 3:","ticket_address_1":"Flat 5","ticket_address_2":"20 New Cavendish","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2442","cs_address_2":"20 New Cavendish","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65281","activity_notes":"Leak from flat 5 into Flat 3:","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 20:36 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 20:38 (michael)<\/b>Found leak under bath.Shower hose connection. Retightened and all seems okRecommend a new one.Bath panel needs refixing. Cream SiliconeFlat 3 Lights ok but fan isolatedMay need new and probably ceiling may need painting in bathroom <\/p>

20\/02\/2023 20:52 (michael)<\/b>(Ticket Closed)<\/p>

20\/02\/2023 20:56 (roy)<\/b>Leak from shower hose underneath the bath.Have stopped leak but suggest replacing hose and washerTiled bath panel needs refixing <\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55903","activity_ticket_id":"53078","ticket_reference":"HDT54159","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"HDT54158 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2442","cs_address_2":"20 New Cavendish","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2442","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/03\/23","activity_end":"2023-03-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65282","activity_notes":"HDT54158 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2023 15:42 (sandra)<\/b>waiting on tenant to return my callMr Caplin 07917028205tenant responsible for payment <\/p>

22\/02\/2023 11:54 (sandra)<\/b>emailed client. awaiting replycalled and left voice messages for tenant.this is at the tenants cost <\/p>

22\/02\/2023 15:34 (sandra)<\/b>(Placed On Hold) awaiting tenant to confirm if they need the further works completed <\/p>

28\/04\/2023 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55904","activity_ticket_id":"53079","ticket_reference":"HDT54160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not draining","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2328","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2328","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/02\/23","activity_end":"2023-02-27 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65283","activity_notes":"dishwasher not draining","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2023 08:51 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 08:53 (sandra)<\/b>emailed sent for appointment <\/p>

21\/02\/2023 10:04 (sandra)<\/b>Hi Sandra,The earliest we can send an engineer is Monday,27th of Feb in the afternoon 12-6pm<\/p>

22\/02\/2023 12:09 (sandra)<\/b>emailed for confirmation <\/p>

24\/02\/2023 14:02 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55905","activity_ticket_id":"53080","ticket_reference":"HDT54161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"that the heating is not working in the top floor room. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65284","activity_notes":"that the heating is not working in the top floor room. The room is next door to the kitchen where the boiler is.Please use management keys to access anytime tomorrow and the contractor will find the key for the room in the bottom left bathroom cabinet in the hallway between the two bathrooms.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 08:55 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 07:18 (michaelk)<\/b>Attended site to investigate radiator problems to the top floor room\/s.Found all radiators not working, removed valve heads and exercised valves. Greased valves and tested all radiators for correct operation. 2hrs labour 95<\/p>

22\/02\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55906","activity_ticket_id":"53081","ticket_reference":"HDT54162","ticket_client":"2116","client_name":"Bancone ","ticket_title":"leak fin KP area ceiling ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/23","activity_end":"2023-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65285","activity_notes":"leak in KP area ceiling ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 09:14 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 09:56 (sandra)<\/b>emailed for 8am on Wednesday <\/p>

21\/02\/2023 16:11 (travis)<\/b>Ceiling pipework leak.<\/p>

21\/02\/2023 16:44 (iain)<\/b>Cut out and replaced damaged waste pipework in ceiling.<\/p>

21\/02\/2023 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55907","activity_ticket_id":"53082","ticket_reference":"HDT54163","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15449 - To Install additional distribution board with check meter","ticket_address_1":"27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Slingsby Place ","cs_id":"1330","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1330","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/23","activity_end":"2023-03-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65286","activity_notes":"To Install additional distribution board with check meterconfirmed 20th\/21st ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 09:35 (sandra)<\/b>due in 8th and works will take a day and a half <\/p>

02\/03\/2023 10:23 (sandra)<\/b>provisionally booked 20th\/21st <\/p>

08\/03\/2023 09:40 (sandra)<\/b>confirmed <\/p>

14\/03\/2023 09:02 (michael)<\/b>(Ticket Closed)<\/p>

15\/03\/2023 07:07 (alan)<\/b>Quoted work <\/p>

15\/03\/2023 07:09 (alan)<\/b>Quoted works NOT COMPLETE <\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55908","activity_ticket_id":"53083","ticket_reference":"HDT54164","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15450 - Following site metering alter circuit between the two metering sections of the distribution board for electrical recharging","ticket_address_1":"143 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"143 Long Acre ","cs_id":"2040","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/23","activity_end":"2023-03-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65287","activity_notes":"Following site metering alter circuit between the two metering sections of the distribution board for electrical recharging","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 09:33 (sandra)<\/b>Wednesday 8th - full days works <\/p>

02\/03\/2023 10:23 (sandra)<\/b>provisionally booked 8th<\/p>

06\/03\/2023 14:24 (sandra)<\/b>emailed to reschedule for Thursday <\/p>

06\/03\/2023 14:34 (sandra)<\/b>CONFIRMED FOR THURSDAY 9TH<\/p>

09\/03\/2023 15:26 (alan)<\/b>Quoted works <\/p>

09\/03\/2023 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55909","activity_ticket_id":"53084","ticket_reference":"HDT54165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/03\/23","activity_end":"2023-03-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65288","activity_notes":"list of works toilet flush not drainingliving room radiator is leakingfridge needs new seal ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 09:47 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 16:45 (iain)<\/b>Blinds and freezer seal.<\/p>

22\/02\/2023 10:04 (jane)<\/b>Have ordered a new replacement rubber door seal for the freezer with Repair Aid - 5-7 day lead-time <\/p>

22\/02\/2023 16:28 (sandra)<\/b>tenant moves in on Monday 27th <\/p>

24\/02\/2023 12:00 (dean)<\/b>Done 110.00<\/p>

28\/02\/2023 15:31 (sandra)<\/b>emailed for access on 1st to fit new fridge seal <\/p>

02\/03\/2023 12:22 (sandra)<\/b>access from 12 for freezer seal <\/p>

02\/03\/2023 12:54 (sandra)<\/b>lilian wants a quote to remove cardboard boxes <\/p>

02\/03\/2023 15:31 (iain)<\/b>List of works.<\/p>

03\/03\/2023 09:55 (alan)<\/b>1. Replace 4 blown lamps 2. Order replacement LED strip lights for under kitchen cupboards 3. Order replacement LED dimmer modules for lights in main room<\/p>

03\/03\/2023 10:18 (jane)<\/b>Parts on order - strip light and 3No dimmer modules <\/p>

03\/03\/2023 10:57 (sandra)<\/b>emailed for Monday to look at radiator <\/p>

06\/03\/2023 09:35 (sandra)<\/b>knock and see if tenant is home <\/p>

06\/03\/2023 09:58 (sandra)<\/b>emailed for access for Tuesday 7th. awaiting confirmation <\/p>

06\/03\/2023 11:56 (sandra)<\/b>Confirmed for 8am on Tuesday <\/p>

07\/03\/2023 06:48 (michaelk)<\/b>Attended site to investigate radiator leak. Collected radiator detail in order to quote for replacement. Inspected all radiators as per tenants request and left all radiators in full working order, checked hot water to ensuite shower. 2hrs labour 95Radiator quite to be forwarded. <\/p>

07\/03\/2023 15:44 (alan)<\/b>Return to site Replace LED strip under kitchen cupboards and replace 3 faulty dimmer modules <\/p>

08\/03\/2023 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55910","activity_ticket_id":"53084","ticket_reference":"HDT54165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/02\/23","activity_end":"2023-02-23 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65289","activity_notes":"list of works small lobby needs repainting","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 09:47 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 16:45 (iain)<\/b>Blinds and freezer seal.<\/p>

22\/02\/2023 10:04 (jane)<\/b>Have ordered a new replacement rubber door seal for the freezer with Repair Aid - 5-7 day lead-time <\/p>

22\/02\/2023 16:28 (sandra)<\/b>tenant moves in on Monday 27th <\/p>

24\/02\/2023 12:00 (dean)<\/b>Done 110.00<\/p>

28\/02\/2023 15:31 (sandra)<\/b>emailed for access on 1st to fit new fridge seal <\/p>

02\/03\/2023 12:22 (sandra)<\/b>access from 12 for freezer seal <\/p>

02\/03\/2023 12:54 (sandra)<\/b>lilian wants a quote to remove cardboard boxes <\/p>

02\/03\/2023 15:31 (iain)<\/b>List of works.<\/p>

03\/03\/2023 09:55 (alan)<\/b>1. Replace 4 blown lamps 2. Order replacement LED strip lights for under kitchen cupboards 3. Order replacement LED dimmer modules for lights in main room<\/p>

03\/03\/2023 10:18 (jane)<\/b>Parts on order - strip light and 3No dimmer modules <\/p>

03\/03\/2023 10:57 (sandra)<\/b>emailed for Monday to look at radiator <\/p>

06\/03\/2023 09:35 (sandra)<\/b>knock and see if tenant is home <\/p>

06\/03\/2023 09:58 (sandra)<\/b>emailed for access for Tuesday 7th. awaiting confirmation <\/p>

06\/03\/2023 11:56 (sandra)<\/b>Confirmed for 8am on Tuesday <\/p>

07\/03\/2023 06:48 (michaelk)<\/b>Attended site to investigate radiator leak. Collected radiator detail in order to quote for replacement. Inspected all radiators as per tenants request and left all radiators in full working order, checked hot water to ensuite shower. 2hrs labour 95Radiator quite to be forwarded. <\/p>

07\/03\/2023 15:44 (alan)<\/b>Return to site Replace LED strip under kitchen cupboards and replace 3 faulty dimmer modules <\/p>

08\/03\/2023 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55911","activity_ticket_id":"53076","ticket_reference":"HDT54157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into the restaurant. It might be from the flats above. Flat 1 & flat 2, please collect keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"31 Catherine Street ","cs_id":"1312","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1312","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/02\/23","activity_end":"2023-02-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65290","activity_notes":"Leak into the restaurant. It might be from the flats above. Flat 1 & flat 2, please check all flats to ascertain where the leak is coming from. ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 16:24 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 20:52 (roy)<\/b>No leak on arrival.Apparently it leaked on Saturday when tenant was using the shower.Silicone doesn't look too bad but probably needs redoing.Further investigation is required <\/p>

21\/02\/2023 09:57 (sandra)<\/b>emailed for access on 22nd at 10am onwards <\/p>

22\/02\/2023 13:33 (iain)<\/b>Investigate leak and mastic shower.<\/p>

22\/02\/2023 13:47 (michael)<\/b>(Ticket Closed)<\/p>

27\/02\/2023 16:10 (sandra)<\/b>investigated the glass washer for Sal and this has been out of order for 2 months and is faulty. <\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55912","activity_ticket_id":"53085","ticket_reference":"HDT54166","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"heating not working ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65291","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 10:31 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 07:21 (michaelk)<\/b>Attended site to investigate reported heating problems. Found burner locked out, re-set and observed burner operation. Would strongly recommend the burner is stripped down with components changed\/cleaned, as the tank was recently run dry. Have quoted to complete work, 2hrs labour 95<\/p>

22\/02\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55913","activity_ticket_id":"53086","ticket_reference":"HDT54167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas safety compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/23","activity_end":"2023-02-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65292","activity_notes":"Gas safety compliance testing without PATBOOKED FOR FRIDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 10:57 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 10:58 (sandra)<\/b>BOOKED FOR FRIDAY <\/p>

24\/02\/2023 14:07 (michaelk)<\/b>Job already signed off on job n hdt 54194<\/p>

24\/02\/2023 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55914","activity_ticket_id":"52547","ticket_reference":"HDT53628","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15347 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"1972","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2R 8DD","ticket_client_site":"1972","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/02\/23","activity_end":"2023-02-21 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65293","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 15:04 (jane)<\/b>Requested if we can commence works on Tuesday 21st February <\/p>

21\/02\/2023 11:12 (jane)<\/b>Works commencing today for 3 weeks <\/p>

06\/03\/2023 17:04 (travis)<\/b>List of works.<\/p>

07\/03\/2023 15:21 (travis)<\/b>List of works.<\/p>

17\/03\/2023 15:42 (travis)<\/b>List of works <\/p>

17\/03\/2023 16:06 (iain)<\/b>List of works.<\/p>

23\/03\/2023 10:31 (travis)<\/b>List of works.<\/p>

24\/03\/2023 10:14 (dean)<\/b>Painting <\/p>

27\/03\/2023 08:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55915","activity_ticket_id":"53089","ticket_reference":"HDT54170","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 2, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/23","activity_end":"2023-02-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65294","activity_notes":"Gas Safety Test and plumbing checks MONDAYCOLLECT KEYS AND KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2023 11:18 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>

22\/02\/2023 09:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/02\/2023 10:27 (sandra)<\/b>Booked for 27th Monday <\/p>

28\/02\/2023 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55916","activity_ticket_id":"53087","ticket_reference":"HDT54168","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 1 ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2443","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2443","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/23","activity_end":"2023-02-27 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65295","activity_notes":"Gas Safety Test and plumbing checks crazy bear Flat 1 with keys ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2023 11:15 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 10:25 (sandra)<\/b>Booked 27th Monday <\/p>

23\/02\/2023 10:25 (sandra)<\/b>Booked for Monday 27th <\/p>

28\/02\/2023 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55917","activity_ticket_id":"53088","ticket_reference":"HDT54169","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 2","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2444","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2444","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/23","activity_end":"2023-02-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65296","activity_notes":"Gas Safety Test and plumbing checks #Crazy bear Flat 2 with keys ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2023 11:17 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 10:26 (sandra)<\/b>booked for Monday 27th <\/p>

28\/02\/2023 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55918","activity_ticket_id":"53081","ticket_reference":"HDT54162","ticket_client":"2116","client_name":"Bancone ","ticket_title":"leak fin KP area ceiling ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/23","activity_end":"2023-02-21 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65297","activity_notes":"leak fin KP area ceiling ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 09:14 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 09:56 (sandra)<\/b>emailed for 8am on Wednesday <\/p>

21\/02\/2023 16:11 (travis)<\/b>Ceiling pipework leak.<\/p>

21\/02\/2023 16:44 (iain)<\/b>Cut out and replaced damaged waste pipework in ceiling.<\/p>

21\/02\/2023 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55919","activity_ticket_id":"53090","ticket_reference":"HDT54171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To refix metal plate and lock to door - Michael Moore has the plate on his desk ","ticket_address_1":"Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65298","activity_notes":"To refix metal plate and lock to door - Michael Moore has the plate on his desk ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 13:21 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 15:15 (travis)<\/b>Main gate works.<\/p>

21\/02\/2023 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55920","activity_ticket_id":"53091","ticket_reference":"HDT54172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15420 - Repaint front door and surrounding areas ","ticket_address_1":"Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Exeter Mansions","cs_id":"2387","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EE","ticket_client_site":"2387","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/03\/23","activity_end":"2023-03-15 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65299","activity_notes":"Repaint front door and surrounding areas To allow to carry out preparation works to door and frame and stonework.To then redecorate door frame and stonework to match existing, ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 09:35 (sandra)<\/b>booked for 13th and start this one first <\/p>

09\/03\/2023 16:16 (sandra)<\/b>rescheduled when weather is warmer <\/p>

06\/04\/2023 16:34 (sandra)<\/b>rescheduled for 12th onwards <\/p>

19\/04\/2023 11:20 (dean)<\/b>Done <\/p>

19\/04\/2023 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55921","activity_ticket_id":"53092","ticket_reference":"HDT54173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15419 - Repaint front door and surrounding areas ","ticket_address_1":"Egmont House","ticket_address_2":"Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Egmont House","cs_id":"2231","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/03\/23","activity_end":"2023-03-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65300","activity_notes":"Repaint front door and surrounding areas carry out preparation works to door and frame.To then redecorate door and frame to match existing,","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 09:37 (sandra)<\/b>booked for 13th March <\/p>

09\/03\/2023 16:15 (sandra)<\/b>to be rescheduled when weather is warmer <\/p>

06\/04\/2023 16:34 (sandra)<\/b>rescheduled for 12th onwards <\/p>

19\/04\/2023 11:21 (dean)<\/b>Done <\/p>

19\/04\/2023 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55922","activity_ticket_id":"53093","ticket_reference":"HDT54174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15421 - Repaint front door and surrounding areas ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cooper House, 82-88 Shaftesbury Avenue","cs_id":"1369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1369","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/03\/23","activity_end":"2023-03-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65301","activity_notes":"Repaint front door and surrounding areas carry out preparation works to door and frame.To then redecorate to match existing","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 09:36 (sandra)<\/b>booked for 13th <\/p>

09\/03\/2023 16:14 (sandra)<\/b>to be rescheduled when weather is warmer <\/p>

21\/03\/2023 11:11 (sandra)<\/b>starting Monday 27th<\/p>

06\/04\/2023 16:35 (sandra)<\/b>rescheduled 12th onwards <\/p>

19\/04\/2023 11:22 (dean)<\/b>Done <\/p>

19\/04\/2023 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55923","activity_ticket_id":"53075","ticket_reference":"HDT54156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To put an access panel in the ceiling where light fitting is leaking","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"2308","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/23","activity_end":"2023-02-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65302","activity_notes":"investigate and repair leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 14:42 (System)<\/b>Ticket Created<\/p>

20\/02\/2023 14:44 (sandra)<\/b>booked for 1pm Tuesday To call Lilian before you attend so she can attend with you <\/p>

22\/02\/2023 11:42 (travis)<\/b>Inspection hatch fitted in bathroom to aid in sourcing leak above.<\/p>

23\/02\/2023 10:21 (sandra)<\/b>booked to investigate and repair leak - Friday 24th<\/p>

24\/02\/2023 13:48 (michaelk)<\/b>Attended site to install access panel to 2nd floor ceiling to pinpoint leak. Access panel had already been cut in to ceiling, however in the wrong place. Ran all services whilst inspecting waste\/fittings. The tenant reported that the washing machine waste water was pumping over, so we investigated installation. We found that the upstand was too short\/poorly installed. The waste pipe from the upstand was removed and inspected and deemed clear. The hose was then pushed firmly down the upstand and the machine was filled and pumped out several times. All other outlets were also tested and with no leak present. I have informed lilian and the tenant to test over the weekend and report back with findings. Going forward the upstand could be removed and a new kitchen waste with washing machine outlet fitted. 2hrs labour 95<\/p>

24\/02\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55924","activity_ticket_id":"53094","ticket_reference":"HDT54175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"1682","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1682","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"01\/03\/23","activity_end":"2023-03-01 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65303","activity_notes":"intercom not workingit seems the entry phone in flat 2 does not receive a signal. ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2023 08:55 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 10:28 (sandra)<\/b>still waiting on tenant to confirm access <\/p>

01\/03\/2023 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55925","activity_ticket_id":"53095","ticket_reference":"HDT54176","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"heating has stopped working ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"698","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 7LA","ticket_client_site":"698","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65304","activity_notes":"heating has stopped working awaiting parts - quote accepted ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 09:09 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 07:05 (michaelk)<\/b>Attended site to reset the nuway burner, left operational. Waiting for service parts to arrive. 1hr labour 50<\/p>

23\/02\/2023 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55926","activity_ticket_id":"53096","ticket_reference":"HDT54177","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/15457 - replacement parts for boiler ","ticket_address_1":"40 Great Portland Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street","cs_id":"1178","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"1178","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/23","activity_end":"2023-03-01 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65305","activity_notes":"replacement parts for boiler ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 11:19 (sandra)<\/b>awaiting parts <\/p>

02\/03\/2023 06:56 (michaelk)<\/b>Attended site to replace burner spares as per quote. Replaced the burner nozzle, electrodes and oil filter and tested burner operation on completion. Cleaned the burner and chamber as per quote. 6hrs labour plus parts, total 416 ex vat.<\/p>

02\/03\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55927","activity_ticket_id":"53097","ticket_reference":"HDT54178","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Co alarm changed as per government guidelines changed., screwed flue as screws were missing.","ticket_address_1":"Flat 4, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65306","activity_notes":"Co alarm changed as per government guidelines changed., screwed flue as screws were missing.","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2023 09:13 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55928","activity_ticket_id":"53098","ticket_reference":"HDT54179","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace various lamps throughout office ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65307","activity_notes":"To replace various lamps throughout office ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 09:17 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 09:28 (alan)<\/b>Replace blown lamps 1. Light in reception 2. Light in meeting room 13. Light 1st floor opposite lift 4. Light 1st floor w\/c5. 2 lights 2nd floor rear open plan area 6. Light by lift 3rd floor Quote sent to repair light which were not lamps <\/p>

22\/02\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55929","activity_ticket_id":"53100","ticket_reference":"HDT54181","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Co alarm changed with new ","ticket_address_1":"Flat 4","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2405","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2405","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65308","activity_notes":"Co alarm changed with new ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2023 09:22 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55930","activity_ticket_id":"53101","ticket_reference":"HDT54182","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replaced Co2 alarm to boiler ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65309","activity_notes":"Replaced Co2 alarm to boiler ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2023 09:33 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55931","activity_ticket_id":"53102","ticket_reference":"HDT54183","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace Co2 alarm to boiler ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"368","cs_address_2":"127 Long Acre ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"368","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65310","activity_notes":"To replace Co2 alarm to boiler ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2023 09:40 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55932","activity_ticket_id":"53089","ticket_reference":"HDT54170","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 2, 127 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/23","activity_end":"2023-02-27 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65311","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2023 11:18 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>

22\/02\/2023 09:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/02\/2023 10:27 (sandra)<\/b>Booked for 27th Monday <\/p>

28\/02\/2023 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55933","activity_ticket_id":"53103","ticket_reference":"HDT54184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas hob not working ","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65312","activity_notes":"After 2pm I'd like to report an issue with our stove. This is for 4a Rupert court, flat 2.1It sounds like the gas is working just fine but no flame comes out of the stove when we turn it on. Noe of the five stove units are working.","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 09:54 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 09:55 (sandra)<\/b>awaiting access <\/p>

23\/02\/2023 07:07 (michaelk)<\/b>Attended site to investigate hob ignition. Found electrode had moved out of position, left in full working order. 1hr labour 50<\/p>

23\/02\/2023 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55934","activity_ticket_id":"53104","ticket_reference":"HDT54185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/03\/23","activity_end":"2023-03-06 08:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65313","activity_notes":"list of works:TENANT PROVIDE ACCESS AFTER 11AM Light in bathroomElectric plug socket not working in bedroom","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 10:11 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 10:33 (sandra)<\/b>after 11am <\/p>

22\/02\/2023 14:11 (alan)<\/b>Replace blown lamps in flat Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light Refix socket to wall in bedroom <\/p>

23\/02\/2023 07:11 (michaelk)<\/b>Attended site to investigate toilet flushing issue and slow running basin. A replacement flush plate and chrome trap have been ordered for replacement. 2hrs labour 95<\/p>

23\/02\/2023 10:28 (sandra)<\/b>A replacement flush plate and chrome trap have been ordered for replacement. <\/p>

23\/02\/2023 10:29 (sandra)<\/b>Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light <\/p>

23\/02\/2023 11:01 (sandra)<\/b>plumbing parts to be fitted on Friday 24th <\/p>

27\/02\/2023 08:21 (michaelk)<\/b>Attended site to replace faulty toilet flush plate and leaking toilet chrome basin waste. Completed all outstanding work and left in full working order. 3hrs labour plus parts, total 256 ex vat<\/p>

27\/02\/2023 15:24 (sandra)<\/b>Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light - still awaiting parts <\/p>

02\/03\/2023 07:10 (michaelk)<\/b>Attended site to investigate the toilet flushing issue. We have previously replaced the flush plate due to it being cracked behind the wall. Unfortunately the syphon air pressure was also found to be slightly low, this has been replaced and left in full working order. 2hrs labour plus parts, total 183 ex vat<\/p>

02\/03\/2023 09:12 (sandra)<\/b>Pats are in and I am trying to gain access today, but no reply. I have just sent another email to Sal for today<\/p>

06\/03\/2023 12:01 (alan)<\/b>Replace 3 faulty down lights in bedroom <\/p>

06\/03\/2023 15:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55935","activity_ticket_id":"53104","ticket_reference":"HDT54185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/23","activity_end":"2023-02-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65314","activity_notes":"list of works:Friday for parts Water not running out of bathroom sinkFlush not always work","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 10:11 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 10:33 (sandra)<\/b>after 11am <\/p>

22\/02\/2023 14:11 (alan)<\/b>Replace blown lamps in flat Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light Refix socket to wall in bedroom <\/p>

23\/02\/2023 07:11 (michaelk)<\/b>Attended site to investigate toilet flushing issue and slow running basin. A replacement flush plate and chrome trap have been ordered for replacement. 2hrs labour 95<\/p>

23\/02\/2023 10:28 (sandra)<\/b>A replacement flush plate and chrome trap have been ordered for replacement. <\/p>

23\/02\/2023 10:29 (sandra)<\/b>Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light <\/p>

23\/02\/2023 11:01 (sandra)<\/b>plumbing parts to be fitted on Friday 24th <\/p>

27\/02\/2023 08:21 (michaelk)<\/b>Attended site to replace faulty toilet flush plate and leaking toilet chrome basin waste. Completed all outstanding work and left in full working order. 3hrs labour plus parts, total 256 ex vat<\/p>

27\/02\/2023 15:24 (sandra)<\/b>Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light - still awaiting parts <\/p>

02\/03\/2023 07:10 (michaelk)<\/b>Attended site to investigate the toilet flushing issue. We have previously replaced the flush plate due to it being cracked behind the wall. Unfortunately the syphon air pressure was also found to be slightly low, this has been replaced and left in full working order. 2hrs labour plus parts, total 183 ex vat<\/p>

02\/03\/2023 09:12 (sandra)<\/b>Pats are in and I am trying to gain access today, but no reply. I have just sent another email to Sal for today<\/p>

06\/03\/2023 12:01 (alan)<\/b>Replace 3 faulty down lights in bedroom <\/p>

06\/03\/2023 15:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55936","activity_ticket_id":"53099","ticket_reference":"HDT54180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the slopping walls are also insulated to 150mm as per the roof","ticket_address_1":"3rd and 4th Floor","ticket_address_2":"39 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd and 4th Floor","cs_id":"2307","cs_address_2":"39 Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2307","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/23","activity_end":"2023-02-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65315","activity_notes":"the slopping walls are also insulated to 150mm as per the roofPlease give us a date\/time and we shall request access.confirmed for Thursday ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 09:20 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 12:53 (alan)<\/b>Check thickness of insulation in sloping wall areasFound 100mm of fibreglass insulation<\/p>

23\/02\/2023 12:58 (sandra)<\/b>Please note there is 100mm fibreglass insulation in sloping wall areas <\/p>

23\/02\/2023 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55937","activity_ticket_id":"53105","ticket_reference":"HDT54186","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Investigate roof leak. Small leak into Levi's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/02\/23","activity_end":"2023-02-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65316","activity_notes":"Investigate roof leak. Small leak into Levi's","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 11:31 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 14:50 (travis)<\/b>Attended and made a quote for gully works, details given to office.<\/p>

22\/02\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55938","activity_ticket_id":"53106","ticket_reference":"HDT54187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorating and metal strip for step ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/02\/23","activity_end":"2023-02-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65317","activity_notes":"repaint the bottom of the office entrance at 12-13 Little Newport Street. ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 11:46 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 11:46 (sandra)<\/b>just needs work done not quoted.<\/p>

22\/02\/2023 11:47 (sandra)<\/b>Decorating booked for Thursday morning. <\/p>

23\/02\/2023 11:23 (travis)<\/b>Chequer plate step nosing cut to suit and fitted to main street door threshold.<\/p>

24\/02\/2023 12:02 (dean)<\/b>Done 110.00<\/p>

24\/02\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55939","activity_ticket_id":"53106","ticket_reference":"HDT54187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorating and metal strip for step ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/02\/23","activity_end":"2023-02-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65318","activity_notes":"to cover the step with a metal strip to protect it from scuffing?","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 11:46 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 11:46 (sandra)<\/b>just needs work done not quoted.<\/p>

22\/02\/2023 11:47 (sandra)<\/b>Decorating booked for Thursday morning. <\/p>

23\/02\/2023 11:23 (travis)<\/b>Chequer plate step nosing cut to suit and fitted to main street door threshold.<\/p>

24\/02\/2023 12:02 (dean)<\/b>Done 110.00<\/p>

24\/02\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55940","activity_ticket_id":"53107","ticket_reference":"HDT54188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15458 - Supply and fit new blinds ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/03\/23","activity_end":"2023-03-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65319","activity_notes":"Supply and fit new blindbooked for Thursday 11am tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 16:43 (jane)<\/b>Blinds on order - 3 week lead-time <\/p>

02\/03\/2023 12:22 (sandra)<\/b>access from 12 o\/c<\/p>

02\/03\/2023 15:32 (iain)<\/b>1 Blind wrong.<\/p>

02\/03\/2023 15:33 (iain)<\/b>Blinds.<\/p>

02\/03\/2023 15:43 (jane)<\/b>Re-ordered blind expected in stock 6th March <\/p>

08\/03\/2023 11:09 (sandra)<\/b>emailed for access 8am Thursday <\/p>

08\/03\/2023 11:23 (sandra)<\/b>access asked for Thursday <\/p>

08\/03\/2023 11:25 (sandra)<\/b>confirmed 11am Thursday <\/p>

09\/03\/2023 12:39 (iain)<\/b>Blind.<\/p>

09\/03\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55941","activity_ticket_id":"53108","ticket_reference":"HDT54189","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/26","activity_end":"2023-02-24 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65320","activity_notes":"PAT testing of bin store and boiler room","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2023 14:13 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55942","activity_ticket_id":"53109","ticket_reference":"HDT54190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/23","activity_end":"2023-02-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65321","activity_notes":"Flat 4 has no heating or hot water. TENANT AT HOME Tenant is home for the evening now so will be able to provide access.","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 15:09 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 07:18 (michaelk)<\/b>Attended site to investigate low water pressure in the heating system, Following a previous visit to balance the system. Checked all Components for leaks but could find no evidence. Note; the quality of the pipework when retro fitted is questionable, but we are unable to see due to the solid floors. Can only recommend at this stage to introduce some leakbsealer to the system to resolve. Will arrange and return to site Friday. 1hr labour 95<\/p>

27\/02\/2023 08:24 (michaelk)<\/b>Attended site to install leak sealer into heating system. Completed work and left in full working order. 2hrs labour plus parts, total 120ex vat.<\/p>

27\/02\/2023 09:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55943","activity_ticket_id":"53111","ticket_reference":"HDT54192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15447 - Redecoration ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/04\/23","activity_end":"2023-04-19 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65322","activity_notes":"Redecoration THESE DOORS NEED TO BE IN GLOSS BLACK AND NOT GLOSS WHITE ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2023 14:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55944","activity_ticket_id":"53112","ticket_reference":"HDT54193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is running constantly ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2017","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2017","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/02\/23","activity_end":"2023-02-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65323","activity_notes":"Our tenant advised that the toilet flush in the ensuite bathroom in flat 5, 1 Horse and Dolphin Yard is broken. Can we organise someone to check today or latest tomorrow as the water is running constantly and the toilet cannot be flushed?","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2023 16:10 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 08:56 (sandra)<\/b>tenant has zoom call and wants 12 pm today <\/p>

23\/02\/2023 16:05 (iain)<\/b>Replace flush valve.<\/p>

23\/02\/2023 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55945","activity_ticket_id":"53113","ticket_reference":"HDT54194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/23","activity_end":"2023-02-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65324","activity_notes":"Gas compliance testing without PATBOOKED FOR FRIDAY 8AM VACANT Tenant moves in on 27th ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 16:30 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 14:06 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/02\/2023 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55946","activity_ticket_id":"53112","ticket_reference":"HDT54193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is running constantly ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2017","cs_address_2":"1-3 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2017","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/02\/23","activity_end":"2023-02-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65325","activity_notes":"KNOCK ON FLAT 1 FOR ACCESS THURSDAY MORNING Our tenant advised that the toilet flush in the ensuite bathroom in flat 5, 1 Horse and Dolphin Yard is broken. Can we organise someone to check today or latest tomorrow as the water is running constantly and the toilet cannot be flushed?knock on Flat 1 for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 16:10 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 08:56 (sandra)<\/b>tenant has zoom call and wants 12 pm today <\/p>

23\/02\/2023 16:05 (iain)<\/b>Replace flush valve.<\/p>

23\/02\/2023 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55947","activity_ticket_id":"53114","ticket_reference":"HDT54195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15438 - internal inspection works ","ticket_address_1":"Flat 2","ticket_address_2":"16 Little Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1968","cs_address_2":"16 Little Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1968","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/23","activity_end":"2023-03-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65326","activity_notes":"THURSDYA WITH KEYS internal inspection works To carry out the internal works including fitting new access panels and stripping out as much of theinternal flue as possible.To inspect and find the damaged flue seal\/s and to replace.NB: A further quote may need to be prepared to access the external flue run on inspection.","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 11:00 (sandra)<\/b>provisionally booked for Thursday 2nd<\/p>

03\/03\/2023 07:41 (michaelk)<\/b>Attended site to investigate boiler flue leak and try to locate the cause. Cut in 3 x additional hatches in corridor to access flue. A full report has been forwarded to lilian and the office. Note; we have changed 4 x flue seals and left the appliance running following a successful flue integrity test. 7 hours labour 2 x engineers plus materials, total <\/p>

03\/03\/2023 08:52 (jane)<\/b>(Ticket Closed)<\/p>

03\/03\/2023 12:00 (sandra)<\/b>MK has said it is a design problem and they need to have the contractor back as this will happen again <\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55948","activity_ticket_id":"53115","ticket_reference":"HDT54196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher door is broken ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street\/5B Rupert Court ","ticket_town":"LONDON","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/03\/23","activity_end":"2023-03-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65327","activity_notes":"dishwasher door is broken ","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2023 09:04 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 16:41 (sandra)<\/b>waiting on appointment <\/p>

24\/02\/2023 12:21 (sandra)<\/b>We will send an engineer back. The earliest slot we have is Wednesday, 1st of March between 12 and 6pm <\/p>

27\/02\/2023 09:33 (sandra)<\/b>booked for Wednesday 12 - 4pmawaiting confirmation of access <\/p>

27\/02\/2023 13:50 (sandra)<\/b>KEYS BUT TENANT MAY BE AT HOME <\/p>

27\/02\/2023 16:46 (sandra)<\/b>keys for repairaid. tenant may be at home WEDNESDAY 12 - 4PM<\/p>

01\/03\/2023 17:10 (roy)<\/b>Access with Repair Aid<\/p>

03\/03\/2023 10:50 (sandra)<\/b>waiting on update <\/p>

03\/03\/2023 14:27 (sandra)<\/b>dishwasher was fixed, the top basket was refitted <\/p>

03\/03\/2023 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55949","activity_ticket_id":"53116","ticket_reference":"HDT54197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Graffitti removal ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65328","activity_notes":"Graffitti removal AS A MATTER OR URGENCY NEEDS TO BE DONE TODAY see pictures of Graffiti at 62SA Leon that has been attempted to clean but has fialed Please can you arrnage someone to repaint this area the same colour ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 09:19 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 12:03 (dean)<\/b>Done 90.00<\/p>

24\/02\/2023 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55950","activity_ticket_id":"53117","ticket_reference":"HDT54198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Noises from utility closet","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1B,","cs_id":"2418","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2418","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/02\/23","activity_end":"2023-02-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65329","activity_notes":"Noises from utility closetPlease arrange for an engineer to investigate the above. Please see the attached.The tenant can give access after 3pm tomorrow.","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2023 09:38 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 12:44 (sandra)<\/b>3pm on Friday <\/p>

24\/02\/2023 15:30 (alan)<\/b>Tenant not in rearrange for Monday morning<\/p>

24\/02\/2023 15:30 (alan)<\/b>Tenant not in rearrange for Monday morning<\/p>

02\/03\/2023 10:07 (alan)<\/b>Fault, found to be bearing to extractor fan on air handling unitAwaiting availability from supplier for replacement part<\/p>

02\/03\/2023 12:19 (sandra)<\/b>Fault, found to be bearing to extractor fan on air handling unit Awaiting availability from supplier for replacement part<\/p>

06\/03\/2023 09:11 (sandra)<\/b>sent email to Nuaire and awaiting response. As advised as AHU is under parts warranty.<\/p>

10\/03\/2023 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55951","activity_ticket_id":"53117","ticket_reference":"HDT54198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Noises from utility closet","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1B,","cs_id":"2418","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2418","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/23","activity_end":"2023-03-22 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65330","activity_notes":"Noises from utility closetPlease arrange for an engineer to investigate the above. Please see the attached.","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 09:38 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 12:44 (sandra)<\/b>3pm on Friday <\/p>

24\/02\/2023 15:30 (alan)<\/b>Tenant not in rearrange for Monday morning<\/p>

24\/02\/2023 15:30 (alan)<\/b>Tenant not in rearrange for Monday morning<\/p>

02\/03\/2023 10:07 (alan)<\/b>Fault, found to be bearing to extractor fan on air handling unitAwaiting availability from supplier for replacement part<\/p>

02\/03\/2023 12:19 (sandra)<\/b>Fault, found to be bearing to extractor fan on air handling unit Awaiting availability from supplier for replacement part<\/p>

06\/03\/2023 09:11 (sandra)<\/b>sent email to Nuaire and awaiting response. As advised as AHU is under parts warranty.<\/p>

10\/03\/2023 12:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55952","activity_ticket_id":"53118","ticket_reference":"HDT54199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical test ","ticket_address_1":"1st Floor Office","ticket_address_2":"44 Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor Office","cs_id":"2445","cs_address_2":"44 Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2445","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/02\/23","activity_end":"2023-02-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65331","activity_notes":"5 year electrical test ","activity_timesheet":null,"ticket_notes_combined":"

23\/02\/2023 11:04 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 11:27 (sandra)<\/b>provisionally booked for Thursday 2nd <\/p>

23\/02\/2023 14:45 (sandra)<\/b>rescheduled for Monday <\/p>

24\/02\/2023 11:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55953","activity_ticket_id":"53119","ticket_reference":"HDT54200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"we have one light out in our mezzanine plant area.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/23","activity_end":"2023-03-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65332","activity_notes":"we have one light out in our mezzanine plant area.","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 14:03 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 14:42 (sandra)<\/b>due in Monday fitting early next week <\/p>

27\/02\/2023 15:57 (alan)<\/b>Replace faulty light fitting<\/p>

27\/02\/2023 16:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55954","activity_ticket_id":"53120","ticket_reference":"HDT54201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"there is a broken bollard in our Service Yard that needs to be drilled back in.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/23","activity_end":"2023-02-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65333","activity_notes":"there is a broken bollard in our Service Yard that needs to be drilled back in.","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 14:07 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 10:26 (travis)<\/b>Replace\/refix traffic bollard.<\/p>

27\/02\/2023 10:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55955","activity_ticket_id":"53121","ticket_reference":"HDT54202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"we have two external plug housings which have been broken and need to be fixed.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/02\/23","activity_end":"2023-02-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65334","activity_notes":"we have two external plug housings which have been broken and need to be fixed.","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 14:09 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 14:41 (sandra)<\/b>ordered and due in Friday <\/p>

24\/02\/2023 15:38 (sandra)<\/b>parts now due in on Monday <\/p>

27\/02\/2023 15:03 (alan)<\/b>Replace two broken weatherproof socket outlets<\/p>

27\/02\/2023 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55956","activity_ticket_id":"53123","ticket_reference":"HDT54204","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"TR\/SW\/15460 - Roof Repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/02\/23","activity_end":"2023-02-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65335","activity_notes":"Roof Repairs To attend the above site with all necessary plant and materials. To remove pipework and set aside. Toclear off roof of debris and pressure wash area. Carry out localised repairs to roof as required. Apply 2Nocoats of Aquapol and reinstate pipework on completion.","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 14:35 (sandra)<\/b>booked for Friday <\/p>

24\/02\/2023 12:18 (travis)<\/b>Gully repairs, resealing.<\/p>

24\/02\/2023 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55957","activity_ticket_id":"53122","ticket_reference":"HDT54203","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"clear roof of water ","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65336","activity_notes":"clear roof of water They will need a window lock to get access from the common parts of 11 Nottingham Place as previous from our office! ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 14:28 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 16:02 (iain)<\/b>Clear water.<\/p>

23\/02\/2023 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55958","activity_ticket_id":"53124","ticket_reference":"HDT54205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a part of the towel rail is loose ","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/23","activity_end":"2023-03-01 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65337","activity_notes":"WEDNESDAY PM WITH KEYS a part of the towel rail is loose Also, can you please advise if the part is loose or if the tenant has broken it? From the photos, I can see that its cracked. ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 14:57 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 14:57 (sandra)<\/b>part ordered and preliminarily booked for Monday <\/p>

24\/02\/2023 15:25 (sandra)<\/b>part due in Monday to be fitted Wednesday <\/p>

24\/02\/2023 15:37 (sandra)<\/b>emailed for access Wednesday PM <\/p>

27\/02\/2023 10:19 (sandra)<\/b>emailed again for confirmation for Wednesday PM <\/p>

28\/02\/2023 15:34 (sandra)<\/b>confirmed Wednesday PM with keys <\/p>

01\/03\/2023 15:50 (alan)<\/b>Replace element in bathroom tail rail <\/p>

01\/03\/2023 15:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55959","activity_ticket_id":"53125","ticket_reference":"HDT54206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the Light is not working in bathroom ","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/23","activity_end":"2023-02-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65338","activity_notes":"the Light is not working in bathroom I went to change the lightbulb but saw that it is a led light and not the D lightbulb I thought it was.Please can the contractor enter using management keys. ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 15:22 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 15:16 (alan)<\/b>Replace light fitting in bathroom<\/p>

24\/02\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55960","activity_ticket_id":"53126","ticket_reference":"HDT54207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 2 ","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2089","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2089","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65339","activity_notes":"no heating or hot water Our heater and hot water stopped working all of a sudden. Would it be possible to send the maintenance team to check it out?tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 16:16 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 17:44 (roy)<\/b>No hot water or heating Low water pressure but air in system.Got Heating up and running but one rad (apparently never worked) is hot at the bottom and top but warm in the middle.I think it needs to be flushed through<\/p>

24\/02\/2023 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55961","activity_ticket_id":"53110","ticket_reference":"HDT54191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15313 - Repairs to doors ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/23","activity_end":"2023-03-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65340","activity_notes":"Repairs to doors ","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2023 14:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55962","activity_ticket_id":"53060","ticket_reference":"HDT54141","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/15451 - Service of high level air curtain heater ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/23","activity_end":"2023-03-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65341","activity_notes":"Service of high level air curtain heater ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2023 11:17 (sandra)<\/b>emailed for access 1st March 8amawaiting confirmation <\/p>

24\/02\/2023 09:12 (sandra)<\/b>confirmed 1st March <\/p>

01\/03\/2023 11:14 (alan)<\/b>Service door heater<\/p>

01\/03\/2023 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55963","activity_ticket_id":"53023","ticket_reference":"HDT54104","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/15424 - Electrical works to Head Masters Study ","ticket_address_1":"Barnard's Inn Hall ","ticket_address_2":"Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC1N 2HH","cs_address_1":"Barnard's Inn Hall ","cs_id":"1768","cs_address_2":"Holborn","cs_town":"London","cs_postcode":"EC1N 2HH","ticket_client_site":"1768","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/23","activity_end":"2023-03-19 19:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65342","activity_notes":"Electrical works to Head Masters Study ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 10:11 (jane)<\/b>Proposed dates to the client over two weekends Saturday 4th and Sunday 5th March And then Saturday 11th & Sunday 12th March <\/p>

22\/02\/2023 11:10 (jane)<\/b>Confirmed with client for :The weekend of 11th+12th and 18th +19th March <\/p>

13\/03\/2023 07:04 (roy)<\/b>Quoted works <\/p>

13\/03\/2023 07:04 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 08:59 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 09:07 (roy)<\/b>Assist Alan<\/p>

20\/03\/2023 11:14 (michael)<\/b>(Ticket Closed)<\/p>

20\/03\/2023 15:16 (alan)<\/b>Quoted works<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55964","activity_ticket_id":"53127","ticket_reference":"HDT54208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Break-in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor","cs_id":"2446","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"2446","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/02\/23","activity_end":"2023-02-24 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65343","activity_notes":"To attend to Break-in once police are complete","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2023 09:08 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 12:37 (sandra)<\/b>please change lock to 1730<\/p>

24\/02\/2023 16:12 (travis)<\/b>Secure office doors following a break in.<\/p>

24\/02\/2023 16:51 (iain)<\/b>Doors secured after break in.<\/p>

24\/02\/2023 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55965","activity_ticket_id":"53000","ticket_reference":"HDT54081","ticket_client":"1961","client_name":"August Equity","ticket_title":"move some cables ","ticket_address_1":"10 Slingsby Place","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place","cs_id":"2367","cs_address_2":"St Martins Courtyard ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2367","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65344","activity_notes":"move some cables ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2023 14:41 (System)<\/b>Ticket Created<\/p>

08\/02\/2023 14:53 (sandra)<\/b>Tuesday morning <\/p>

14\/02\/2023 10:20 (sandra)<\/b>emailed for 6.30am on Friday <\/p>

14\/02\/2023 15:53 (alan)<\/b>Look at job and order partsTo return 24\/2\/22 at 7am<\/p>

17\/02\/2023 15:43 (sandra)<\/b>booked for Friday 24th <\/p>

24\/02\/2023 09:33 (roy)<\/b>Assist Alan <\/p>

24\/02\/2023 09:50 (alan)<\/b>Install three floor grommets, relocate power and data from floor boxes to new floor grommets under desks<\/p>

24\/02\/2023 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55966","activity_ticket_id":"53043","ticket_reference":"HDT54124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15393 - Replacement boiler ","ticket_address_1":"Flat 2, 43a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2381","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2381","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65345","activity_notes":"Replacement boiler ","activity_timesheet":"1","ticket_notes_combined":"

20\/02\/2023 10:03 (sandra)<\/b>scheduled for Thursday 23rd awaiting confirmation <\/p>

20\/02\/2023 13:47 (sandra)<\/b>preliminarily booked for Thursday awaiting confirmation from tenant <\/p>

20\/02\/2023 14:25 (sandra)<\/b>This is confirmed for Thursday morning.The flat will be empty; please collect keys to enter. Front door access code is 1634 enter<\/p>

21\/02\/2023 08:53 (sandra)<\/b>The code to access the flat key box is 131514* <\/p>

24\/02\/2023 08:07 (michaelk)<\/b>Completed boiler installation as per quote 2,197.99 ex vat.<\/p>

24\/02\/2023 09:52 (sandra)<\/b>boiler replacement completed but additional works for a zone valve has needed to be replaced as necessary <\/p>

24\/02\/2023 10:36 (michaelk)<\/b>Re-attended site to replace heating zone valve which was identified when commissioning new boiler. Completed work and left heating fully operational. 1hr labour plus parts, total 143 ex vat.<\/p>

24\/02\/2023 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55967","activity_ticket_id":"52864","ticket_reference":"HDT53945","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To service boiler and make sure the below is documented for each property - Alan can explain more","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/23","activity_end":"2023-03-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65346","activity_notes":"Note; safety valves on both boilers are to be bench tested on Monday 27th.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2023 10:20 (System)<\/b>Ticket Created<\/p>

10\/02\/2023 11:38 (sandra)<\/b>booked for 22nd <\/p>

24\/02\/2023 08:10 (michaelk)<\/b>Attended site to complete boiler servicing to 2 x heating boilers. 2 days labour, 1 x engineer. 730.Note; safety valves on both boilers are to be bench tested on Monday 27th.<\/p>

24\/02\/2023 09:55 (sandra)<\/b>Note; safety valves on both boilers are to be bench tested on Monday 27th.booked for Monday <\/p>

01\/03\/2023 06:11 (michaelk)<\/b>Attended site to strip down safety valve to bench test. Work still to be completed. 2hrs, 2 x engineers 190<\/p>

02\/03\/2023 07:02 (michaelk)<\/b>Attended site to remove safety valves from boiler n1 and n2 and to bench test. The safety valves were tested to confirm discharge pressures matched the stamped pressure of 3.2bar. The tests were recorded for site files. 4hrs labour 2 x engineers. Total 370<\/p>

02\/03\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55968","activity_ticket_id":"53128","ticket_reference":"HDT54209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"2nd floor ","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"1867","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1867","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/03\/23","activity_end":"2023-03-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65347","activity_notes":"stairwell at the back near the toiletcurrently dripping - attend in morning This is the 2nd-floor office - The Chemistry Group. Reddan to collect keys to comm parts raisers\/roof access from security officeFlat 3 entry 9 - 12 pick up keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2023 10:49 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 12:36 (sandra)<\/b>We have been to the above. It is not currently leaking but it is heavily stained.We need access to the third floor riser room but the keys security have none of the keys fit this door.We also need access to Flat 3.waiting on access <\/p>

24\/02\/2023 15:35 (sandra)<\/b>Im organising access to flat 3 for Monday morning (09:00-12:00). I will provide access details asap. <\/p>

24\/02\/2023 16:27 (sandra)<\/b>We dont have the keys for the riser cupboard.Once we manage to replace the lock and get a new key, I will inform you<\/p>

24\/02\/2023 16:47 (iain)<\/b>Investigate leak.<\/p>

27\/02\/2023 16:04 (iain)<\/b>Investigate leak.<\/p>

01\/03\/2023 16:42 (iain)<\/b>Cut out mastic and replaced, flat 3.<\/p>

06\/03\/2023 09:16 (iain)<\/b>All areas above stains investigated, flats, risers, storage cupboards, roofs and outlets etc. Cut out and remasticed shower tray in flat 3. Believe leak to be old. Decoration required to rear staircase on 2nd floor. First floor is being refurbished.<\/p>

06\/03\/2023 09:17 (iain)<\/b>Leak investigation.<\/p>

06\/03\/2023 10:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55969","activity_ticket_id":"52165","ticket_reference":"HDT53246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/03\/23","activity_end":"2023-03-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65348","activity_notes":"oven handle ordered ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2022 15:57 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:51 (sandra)<\/b>appliance enigneer Monday 31st 12 - 6pm <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new handle for the oven door.quote to be sent over <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new element for the oven is being replaced whilst engineer is there <\/p>

01\/11\/2022 10:32 (travis)<\/b>Attended and tested problem area with damp meter,Staining is dry and decoration can be carried out.<\/p>

02\/11\/2022 12:18 (sandra)<\/b>new element fitted to the oven. quote for new handle has been sent <\/p>

10\/11\/2022 11:02 (sandra)<\/b>still waiting. Waiting on Lilian to rectify with council <\/p>

29\/11\/2022 13:20 (sandra)<\/b>still waiting on the oven handle to be delivered <\/p>

01\/12\/2022 11:04 (sandra)<\/b>checked and area is still drying out. <\/p>

06\/12\/2022 09:52 (sandra)<\/b>booked for thursday 15th 10am <\/p>

19\/12\/2022 09:31 (sandra)<\/b>still waiting on new oven handle <\/p>

04\/01\/2023 14:17 (jane)<\/b>Repair Aid update: Cooker's handle still has not come, we checked with suppliers but unfortunately still can not advised on an estimate arrival. Once we have more feedback on this will let you know.<\/p>

17\/01\/2023 10:34 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2023 11:32 (jane)<\/b>Requested access for tomorrow to redec the ceiling <\/p>

14\/02\/2023 11:43 (jane)<\/b>Client wants the redecs done in March <\/p>

27\/02\/2023 14:13 (sandra)<\/b>oven handle booked for 1st March awaiting confirmation of access <\/p>

01\/03\/2023 11:08 (sandra)<\/b>Repairaid are going to give the oven handle to Roy when he lets them in to another property and Iain can fit on Monday once access is confirmed.<\/p>

01\/03\/2023 16:55 (sandra)<\/b>Roy has the oven handle. iain to collect and fit on Monday just waiting for confirmation of access <\/p>

06\/03\/2023 11:20 (iain)<\/b>Oven handle.<\/p>

09\/03\/2023 10:17 (sandra)<\/b>emailed for confirmation of when tenant is moving out <\/p>

09\/03\/2023 10:53 (sandra)<\/b>waiting for confirmation of access on the 16th at 8am <\/p>

10\/03\/2023 15:37 (sandra)<\/b>No. Please leave this for the time being.<\/p>

14\/03\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55970","activity_ticket_id":"53129","ticket_reference":"HDT54210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts lights not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65349","activity_notes":"Description: Corridor lights are not coming on. Automatic lights and are not working ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2023 10:56 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 11:12 (alan)<\/b>Reset MCB for lighting circuitTested and left workingPossibly left, turns off following emergency light test<\/p>

24\/02\/2023 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55971","activity_ticket_id":"53130","ticket_reference":"HDT54211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/JH\/15462 - Five yearly periodic fixed wiring test and inspection ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1st Floor Office","cs_id":"2445","cs_address_2":"44 Floral Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2445","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/02\/23","activity_end":"2023-02-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65350","activity_notes":"Five yearly periodic fixed wiring test and inspection ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2023 11:04 (sandra)<\/b>booked for Monday <\/p>

27\/02\/2023 14:59 (alan)<\/b>Electrical inspection <\/p>

27\/02\/2023 16:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55972","activity_ticket_id":"53131","ticket_reference":"HDT54212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace heating zone valve ","ticket_address_1":"Flat 2, 43a Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2381","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2381","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65351","activity_notes":"Re-attended site to replace heating zone valve which was identified when commissioning new boiler. Completed work and left heating fully operational","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2023 11:24 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55973","activity_ticket_id":"53127","ticket_reference":"HDT54208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Break-in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor","cs_id":"2446","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"2446","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65352","activity_notes":"Break-in to change the code on the electrical maglock on the glass front door to 1730 after a break in ","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2023 09:08 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 12:37 (sandra)<\/b>please change lock to 1730<\/p>

24\/02\/2023 16:12 (travis)<\/b>Secure office doors following a break in.<\/p>

24\/02\/2023 16:51 (iain)<\/b>Doors secured after break in.<\/p>

24\/02\/2023 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55974","activity_ticket_id":"53127","ticket_reference":"HDT54208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Break-in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor","cs_id":"2446","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"2446","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/23","activity_end":"2023-02-24 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65353","activity_notes":"Break-in Cleaner goes in around 04.30am, theres a glass front door at the bottom with a keycode and a lock at the bottomWhen the cleaner arrived the door has been kicked in, they have photos to send in, police have been called, they said they wouldn't attend as no one is on siteThe front door needs to be replaced\/repaired, these are the internal doors. Also the keycode on the door needs to be changed.","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2023 09:08 (System)<\/b>Ticket Created<\/p>

24\/02\/2023 12:37 (sandra)<\/b>please change lock to 1730<\/p>

24\/02\/2023 16:12 (travis)<\/b>Secure office doors following a break in.<\/p>

24\/02\/2023 16:51 (iain)<\/b>Doors secured after break in.<\/p>

24\/02\/2023 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55975","activity_ticket_id":"53132","ticket_reference":"HDT54213","ticket_client":"2118","client_name":"Appointmoor Estates ","ticket_title":"MR\/JH\/15439 - Replacement of ceiling and redecoration ","ticket_address_1":"11 Crosby Road","ticket_address_2":"","ticket_town":"Westcliff-on-Sea","ticket_county":null,"ticket_postcode":"SS0 8LF","cs_address_1":"11 Crosby Road","cs_id":"2428","cs_address_2":"","cs_town":"Westcliff-on-Sea","cs_postcode":"SS0 8LF","ticket_client_site":"2428","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65354","activity_notes":"Replacement of ceiling and redecoration ","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2023 16:38 (jane)<\/b>Commencing works from Tuesday 28th February Keys from Appointmoor for access <\/p>

02\/03\/2023 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55976","activity_ticket_id":"53133","ticket_reference":"HDT54214","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof hatch is open ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/23","activity_end":"2023-02-24 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65355","activity_notes":"Roof hatch is open and they are not able to close this. Now blowing very cold air in the restaurant dinning area and customers had their coats last night.Cote are on the ground floor,020 7379 9991","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2023 16:47 (System)<\/b>Ticket Created<\/p>

26\/02\/2023 10:31 (roy)<\/b>Not a roof hatch but a skylight.Engineers broke the fixings to secure hatch.Temp repair.NTR to refix broken lock<\/p>

27\/02\/2023 13:03 (travis)<\/b>Roof window latch replacement.<\/p>

27\/02\/2023 14:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55977","activity_ticket_id":"52547","ticket_reference":"HDT53628","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15347 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"1972","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2R 8DD","ticket_client_site":"1972","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/23","activity_end":"2023-03-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65356","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 15:04 (jane)<\/b>Requested if we can commence works on Tuesday 21st February <\/p>

21\/02\/2023 11:12 (jane)<\/b>Works commencing today for 3 weeks <\/p>

06\/03\/2023 17:04 (travis)<\/b>List of works.<\/p>

07\/03\/2023 15:21 (travis)<\/b>List of works.<\/p>

17\/03\/2023 15:42 (travis)<\/b>List of works <\/p>

17\/03\/2023 16:06 (iain)<\/b>List of works.<\/p>

23\/03\/2023 10:31 (travis)<\/b>List of works.<\/p>

24\/03\/2023 10:14 (dean)<\/b>Painting <\/p>

27\/03\/2023 08:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55978","activity_ticket_id":"53133","ticket_reference":"HDT54214","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof hatch is open ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/23","activity_end":"2023-02-27 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65357","activity_notes":"Roof hatch is open and they are not able to close this. Now blowing very cold air in the restaurant dinning area and customers had their coats last night.Cote are on the ground floor,020 7379 9991","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2023 16:47 (System)<\/b>Ticket Created<\/p>

26\/02\/2023 10:31 (roy)<\/b>Not a roof hatch but a skylight.Engineers broke the fixings to secure hatch.Temp repair.NTR to refix broken lock<\/p>

27\/02\/2023 13:03 (travis)<\/b>Roof window latch replacement.<\/p>

27\/02\/2023 14:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55979","activity_ticket_id":"53134","ticket_reference":"HDT54215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant unable to gain access to main front door:","ticket_address_1":"11A Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65358","activity_notes":"Tenant unable to gain access to main front door:","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2023 20:43 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 07:50 (roy)<\/b>Gain access as faulty lock on front door<\/p>

08\/03\/2023 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55980","activity_ticket_id":"53135","ticket_reference":"HDT54216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/03\/23","activity_end":"2023-03-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65359","activity_notes":"Description: Issue with Fridge - Not cold enough - feels like nothing is cold at allRequires attendance urgently as does not want his food going bad","activity_timesheet":null,"ticket_notes_combined":"

27\/02\/2023 09:26 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 09:38 (sandra)<\/b>awaiting appointment <\/p>

27\/02\/2023 11:35 (sandra)<\/b>FRIDAY 3RD MARCH 10 - 2PM <\/p>

27\/02\/2023 11:35 (sandra)<\/b>AWAITING ACCESS DETAILS FOR 3RD <\/p>

03\/03\/2023 10:34 (sandra)<\/b>keys for access <\/p>

03\/03\/2023 12:22 (travis)<\/b>Access for repair aid.<\/p>

06\/03\/2023 13:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55981","activity_ticket_id":"53054","ticket_reference":"HDT54135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/23","activity_end":"2023-03-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65360","activity_notes":"please pick up keys for repairaid. They will call you 30 minutes before they are attending.Wednesday 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2023 08:57 (System)<\/b>Ticket Created<\/p>

17\/02\/2023 08:58 (sandra)<\/b>emailed for appointment <\/p>

17\/02\/2023 14:19 (sandra)<\/b>Hi Sandra,The earliest we can send an engineer is Thurs, 23rd of Feb in the afternoon 12-6pmPlease let me know if you would like to take the slot.<\/p>

17\/02\/2023 14:45 (sandra)<\/b>with keys <\/p>

23\/02\/2023 14:49 (roy)<\/b>Access for Repair Aid<\/p>

24\/02\/2023 09:09 (sandra)<\/b>Attended Thursday but Roy told them it was working fine. Turned them away and now emailed for another appointment.<\/p>

27\/02\/2023 09:45 (sandra)<\/b>appointment booked for 1st march 12 - 6pm <\/p>

27\/02\/2023 14:11 (sandra)<\/b>appointment booked for 1st march 12 - 6pm with keys <\/p>

27\/02\/2023 16:46 (sandra)<\/b>please pick up keys for repairaid. They will call you 30 minutes before they are attending. Wednesday 12 - 4pm<\/p>

01\/03\/2023 17:10 (roy)<\/b>Access with Repaif Aid<\/p>

03\/03\/2023 10:50 (sandra)<\/b>waiting on update <\/p>

03\/03\/2023 14:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55982","activity_ticket_id":"53136","ticket_reference":"HDT54217","ticket_client":"2108","client_name":"Forty Group","ticket_title":"leak into kitchen area ","ticket_address_1":"Unit 130 - 132","ticket_address_2":"Network Hub 300 Kensal Road ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Unit 130 - 132","cs_id":"2448","cs_address_2":"Network Hub 300 Kensal Road ","cs_town":"London ","cs_postcode":"W10 5BE","ticket_client_site":"2448","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/23","activity_end":"2023-02-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65361","activity_notes":"leak into kitchen area ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 11:33 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 06:17 (michaelk)<\/b>Attended site to investigate reported leak to unit 130-132. Traced the problem to the kitchen sink tap which was leaking through the work surface down through the cupboards. The pipework was then traced through the adjacent toilets to a water heater in the gents ceiling. The pipework was traced so that a quote could be generated once we knew we had a possibility of safe isolation. 2hrs labour, 2 x engineers. 190.Quote to follow.<\/p>

01\/03\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55983","activity_ticket_id":"53137","ticket_reference":"HDT54218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window not closing properly","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/23","activity_end":"2023-02-27 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65362","activity_notes":"window not closing properly","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 11:50 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 13:39 (travis)<\/b>Attended and found left top floor electronic window closer not working correctly.Tried resetting with the smoke window module on the ground floor but the problem seems to be the motor which is also warm to the touch .Not sure if AIK Deal with this or if cbre have there own people.Photos attached to email.<\/p>

08\/03\/2023 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55984","activity_ticket_id":"53138","ticket_reference":"HDT54219","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1776","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1776","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/03\/23","activity_end":"2023-03-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65363","activity_notes":"dishwasher not working appliance has been cleaned throughout but the dishes are still dirty","activity_timesheet":null,"ticket_notes_combined":"

27\/02\/2023 13:26 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 14:21 (sandra)<\/b>03\/03, between 10am and 3pm <\/p>

28\/02\/2023 11:40 (sandra)<\/b>Can your engineer call 0330 0240 102 30mins in advance, so their coordinator can provide access?<\/p>

03\/03\/2023 13:21 (sandra)<\/b>rebooked for Tuesday with Flat 2<\/p>

06\/03\/2023 09:48 (sandra)<\/b>charge for call out as no access was given and engineer waited an hour. <\/p>

08\/03\/2023 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55985","activity_ticket_id":"53115","ticket_reference":"HDT54196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher door is broken ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street\/5B Rupert Court ","ticket_town":"LONDON","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/23","activity_end":"2023-03-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65364","activity_notes":"keys for repairaid. tenant may be at homeWEDNESDAY 12 - 4PM ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2023 09:04 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 16:41 (sandra)<\/b>waiting on appointment <\/p>

24\/02\/2023 12:21 (sandra)<\/b>We will send an engineer back. The earliest slot we have is Wednesday, 1st of March between 12 and 6pm <\/p>

27\/02\/2023 09:33 (sandra)<\/b>booked for Wednesday 12 - 4pmawaiting confirmation of access <\/p>

27\/02\/2023 13:50 (sandra)<\/b>KEYS BUT TENANT MAY BE AT HOME <\/p>

27\/02\/2023 16:46 (sandra)<\/b>keys for repairaid. tenant may be at home WEDNESDAY 12 - 4PM<\/p>

01\/03\/2023 17:10 (roy)<\/b>Access with Repair Aid<\/p>

03\/03\/2023 10:50 (sandra)<\/b>waiting on update <\/p>

03\/03\/2023 14:27 (sandra)<\/b>dishwasher was fixed, the top basket was refitted <\/p>

03\/03\/2023 14:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55986","activity_ticket_id":"53139","ticket_reference":"HDT54220","ticket_client":"2116","client_name":"Bancone ","ticket_title":"water heater is not heating up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/23","activity_end":"2023-02-28 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65365","activity_notes":"water heater is not heating up7.30 Tuesday morning ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 13:48 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 13:58 (sandra)<\/b>access Tuesday 7am. awaiting confirmation <\/p>

27\/02\/2023 14:05 (sandra)<\/b>booked 7.30 Tuesday morning <\/p>

01\/03\/2023 06:02 (michaelk)<\/b>Attended site to investigate water heater. The lower element (n2) is faulty and requires replacing. I will quote to replace element along with an inline magnet filter to prolong the life of the elements.<\/p>

01\/03\/2023 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55987","activity_ticket_id":"53140","ticket_reference":"HDT54221","ticket_client":"2123","client_name":"Hamptons ","ticket_title":"Replacement joints to manifold ","ticket_address_1":"Flat 13, 4 Stewart Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13, 4 Stewart Street ","cs_id":"1798","cs_address_2":"","cs_town":"London","cs_postcode":"E1 6FQ","ticket_client_site":"1798","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/23","activity_end":"2023-03-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65366","activity_notes":"Replacement joints to manifold 8am on Thursday someone will let you in ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 14:03 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 14:09 (sandra)<\/b>Thursday 8am <\/p>

02\/03\/2023 10:15 (michaelk)<\/b>Attended site thisvmorning to install thicker o-ring seals to the manifold, however this again hasn't worked. The connections I believe, due to age, have stretched which is causing a problem sealing. I have tracked down the new swivel joints and have ordered them, once they arrive I'll inspect to see if they are going to be suitable. The alternative is to replace the manifold. I will quote to replace the manifold also. 2hrs labour 95<\/p>

02\/03\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>

13\/03\/2023 12:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2023 12:26 (sandra)<\/b>emailed for access on Thursday 8am <\/p>

17\/03\/2023 07:09 (michaelk)<\/b>We have attended site to attempt the pipework seals, however the manifold will require changing.<\/p>

17\/03\/2023 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55988","activity_ticket_id":"53141","ticket_reference":"HDT54222","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leaking external downpipe ","ticket_address_1":"21 Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Devonshire Close ","cs_id":"2356","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2356","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/23","activity_end":"2023-03-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65367","activity_notes":" BOOKED FOR THURSDAY 9th March AFTER 9AM I noticed this pipe leaking a few months ago and reported it to the managing agents. We have had a contractor in doing some works and asked them to silicone it up in the hope that might stop it as it is only small but it hasn't I am afraid. Please could you arrange to have it attended to and let me know if you need access to 21 in order to seal it. ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 14:43 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 16:57 (sandra)<\/b>access asked for Monday 6th at 8am <\/p>

02\/03\/2023 11:12 (sandra)<\/b>It will have to be next Thursday onwards after 9am if you can advise on availability please?CONFIRMED 9TH <\/p>

09\/03\/2023 13:33 (michaelk)<\/b>Attended site to investigate leaking soil pipe as reported. Collected job details and forwarded the quote to the office. 2hrs labour 95<\/p>

09\/03\/2023 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55989","activity_ticket_id":"53142","ticket_reference":"HDT54223","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter tenancy redecoration ","ticket_address_1":"Flat 5,","ticket_address_2":"16A Little Newport Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5,","cs_id":"2395","cs_address_2":"16A Little Newport Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2395","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/03\/23","activity_end":"2023-03-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65368","activity_notes":"inter tenancy redecoration TENANT IS MOVING IN ON MONDAY ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2023 09:18 (System)<\/b>Ticket Created<\/p>

28\/02\/2023 15:31 (sandra)<\/b>confirmed for Thursday morning <\/p>

03\/03\/2023 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55990","activity_ticket_id":"53143","ticket_reference":"HDT54224","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into flats ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65369","activity_notes":"leak into flats ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 09:50 (System)<\/b>Ticket Created<\/p>

28\/02\/2023 11:19 (travis)<\/b>Sourced leak into property,Turned off water supply to commercial boiler in basement,waited for system to drain down and passed to heating engineer's.<\/p>

28\/02\/2023 11:46 (iain)<\/b>Isolated water to stop leak.<\/p>

01\/03\/2023 06:07 (michaelk)<\/b>Attended site to investigate reported leak. The leak was found inside the wall in flat 8. This was identified and the leaking plastic pipe and fittings were cut out and replaced with copper. The system was then re-filled and all joint were tested leaving in full working order. 2 x engineers for 6hrs plus materials, total 445 ex vat.<\/p>

01\/03\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55991","activity_ticket_id":"53143","ticket_reference":"HDT54224","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into flats ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65370","activity_notes":"leak into flats ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 09:50 (System)<\/b>Ticket Created<\/p>

28\/02\/2023 11:19 (travis)<\/b>Sourced leak into property,Turned off water supply to commercial boiler in basement,waited for system to drain down and passed to heating engineer's.<\/p>

28\/02\/2023 11:46 (iain)<\/b>Isolated water to stop leak.<\/p>

01\/03\/2023 06:07 (michaelk)<\/b>Attended site to investigate reported leak. The leak was found inside the wall in flat 8. This was identified and the leaking plastic pipe and fittings were cut out and replaced with copper. The system was then re-filled and all joint were tested leaving in full working order. 2 x engineers for 6hrs plus materials, total 445 ex vat.<\/p>

01\/03\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55992","activity_ticket_id":"53143","ticket_reference":"HDT54224","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into flats ","ticket_address_1":"96-100 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"96-100 New Cavendish Street ","cs_id":"555","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"555","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65371","activity_notes":"leak into flats ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 09:50 (System)<\/b>Ticket Created<\/p>

28\/02\/2023 11:19 (travis)<\/b>Sourced leak into property,Turned off water supply to commercial boiler in basement,waited for system to drain down and passed to heating engineer's.<\/p>

28\/02\/2023 11:46 (iain)<\/b>Isolated water to stop leak.<\/p>

01\/03\/2023 06:07 (michaelk)<\/b>Attended site to investigate reported leak. The leak was found inside the wall in flat 8. This was identified and the leaking plastic pipe and fittings were cut out and replaced with copper. The system was then re-filled and all joint were tested leaving in full working order. 2 x engineers for 6hrs plus materials, total 445 ex vat.<\/p>

01\/03\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55993","activity_ticket_id":"53144","ticket_reference":"HDT54225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/23","activity_end":"2023-03-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65372","activity_notes":"Would it be possible to book in time for someone to come with a ladder and hang another set of curtains? We have also had two of the existing curtain cords break, and we can't reach the top of the curtains to re-affix without a ladder, so it makes sense to do this at the same time? Please assist We would also like to move the headboard in one of the rooms, as we prefer the bed in a different position. As it's mounted to the wall, could this be moved? Should be super quick, we'd just prefer the work be done by one of the team to avoid damage etc Please check if the headboard can cause damage to the wall when removed.Best days for us are:anytime from 3pm on March 1stanytime from 2pm on March 2nd","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 10:48 (System)<\/b>Ticket Created<\/p>

28\/02\/2023 15:32 (sandra)<\/b> anytime from 3pm on March 1st <\/p>

01\/03\/2023 16:12 (travis)<\/b>List of works.<\/p>

01\/03\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55994","activity_ticket_id":"53145","ticket_reference":"HDT54226","ticket_client":"2147","client_name":"Hovarda","ticket_title":"MDR\/SW\/15464 - Access panel installation","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"2449","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"2449","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/23","activity_end":"2023-03-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65373","activity_notes":"Access panel installation","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 15:32 (sandra)<\/b>awaiting proforma to be paid <\/p>

08\/03\/2023 09:33 (sandra)<\/b>panels to be ordered.Asked what the access details are for which days\/times are preferred<\/p>

08\/03\/2023 10:30 (sandra)<\/b>I'm on site from 9-5 Mon to Fri. On Mondays we are closed for service, the rest of the weekdays the restaurant is open from 5pm. I will be on leave from 10th until 19th, but once you have a date I will organise for someone to be in and give access <\/p>

08\/03\/2023 16:50 (jane)<\/b>2No access panels on order, expected in stock on Friday 10th March <\/p>

10\/03\/2023 14:12 (sandra)<\/b>provisionally booked for Monday 9am <\/p>

13\/03\/2023 14:29 (travis)<\/b>Ceiling access works <\/p>

13\/03\/2023 16:08 (iain)<\/b>Panels and opening up works.<\/p>

13\/03\/2023 16:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55995","activity_ticket_id":"53146","ticket_reference":"HDT54227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15465 - replacement parts for windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"21\/03\/23","activity_end":"2023-03-21 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65374","activity_notes":"replacement parts for windows (their quote 2268)","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2023 10:29 (sandra)<\/b>4 - 6 weeks delivery <\/p>

14\/03\/2023 12:36 (sandra)<\/b>there quote 2268<\/p>

14\/03\/2023 12:39 (sandra)<\/b>booked for 21st awaiting confirmation <\/p>

15\/03\/2023 09:09 (sandra)<\/b>tenant will give access after 10am <\/p>

21\/03\/2023 09:09 (sandra)<\/b>attending today after mid day <\/p>

22\/03\/2023 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55996","activity_ticket_id":"53147","ticket_reference":"HDT54228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts - one of the lamps needs replacing","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"8a Gerrard Street ","cs_id":"1647","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1647","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/23","activity_end":"2023-03-01 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65375","activity_notes":"common parts - one of the lamps needs replacing","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 15:23 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 13:33 (alan)<\/b>Replace blown lamp in common parts <\/p>

01\/03\/2023 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55997","activity_ticket_id":"53148","ticket_reference":"HDT54229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"safety pole ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/23","activity_end":"2023-03-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65376","activity_notes":"I just wanted to report the following repair that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).A wall safety pole is coming away from the wall and needs to be drilled back in.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 15:44 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 10:25 (travis)<\/b>Refitted a section of key clamp in main corridor.<\/p>

01\/03\/2023 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55998","activity_ticket_id":"53149","ticket_reference":"HDT54230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower control ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/23","activity_end":"2023-03-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65377","activity_notes":"Our tenant reported that the shower temperature control knob in the ensuite bathroom at flat 4, 1 Horse and Dolphin Yard is not working. Can we organise someone to check it Wednesday. We can provide access between 10 am and 4 pm.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 16:05 (System)<\/b>Ticket Created<\/p>

02\/03\/2023 07:06 (michaelk)<\/b>Attended site to investigate reported shower problem. The shower in the ensuite is seized, making temperature adjustment difficult. The shower replacement spares are unknown, so the replacement mixer is required. Note; we were asked to look at a second shower in the bathroom, this isn't as difficult at the moment to adjust, however this will eventually be the same.A quote to be forwarded. <\/p>

02\/03\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT55999","activity_ticket_id":"53151","ticket_reference":"HDT54232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap and door hinges ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/03\/23","activity_end":"2023-03-03 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65378","activity_notes":"FRIDAY 10.30 - TENANT kitchen tap and door hinges The sink kitchen tap is starting to fail, it feels like one of the rubbers it is getting worn out, as it happened in the shower before. Can you send someone to have a look? While they are here I would like them to oil some of the door hinges that are a bit noisy. ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 16:29 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 16:51 (sandra)<\/b>FRIDAY 10.30 - TENANT<\/p>

03\/03\/2023 12:06 (iain)<\/b>Repair to tap. Ease and adjust doors. Move coat hooks.<\/p>

03\/03\/2023 12:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56000","activity_ticket_id":"53150","ticket_reference":"HDT54231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"control panel ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/23","activity_end":"2023-03-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65379","activity_notes":"control panel WEDNESDAY COLLECT FOB FOR ACCESS FROM SECURITY CABIN Control panel door at the above mentioned property at the 4th floor came off the wall.This is a very poor design as its screwed directly into the plasterboard wall, plasterboard fixings have failed therefore the front cover panel does not attached and its now leaning against the wall.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 16:27 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 12:47 (travis)<\/b>New timber frame fitted in front of lift control hatch,Timber access cover fitted to frame.<\/p>

01\/03\/2023 12:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56001","activity_ticket_id":"53152","ticket_reference":"HDT54233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 1","ticket_address_2":"82 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2450","cs_address_2":"82 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2450","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65380","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 08:08 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 10:51 (roy)<\/b>No hot waterFound valve to be in the off position Tested all ok<\/p>

01\/03\/2023 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56002","activity_ticket_id":"53153","ticket_reference":"HDT54234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"17 Tavistock Street ","cs_id":"2376","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2376","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/23","activity_end":"2023-03-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65381","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 08:59 (System)<\/b>Ticket Created<\/p>

02\/03\/2023 10:24 (sandra)<\/b>today<\/p>

02\/03\/2023 11:50 (alan)<\/b>Electrical inspection <\/p>

02\/03\/2023 12:02 (jane)<\/b>(Ticket Closed)<\/p>

22\/03\/2023 14:52 (System)<\/b>NIC Sent<\/p>

22\/03\/2023 14:52 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56003","activity_ticket_id":"53104","ticket_reference":"HDT54185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1316","cs_address_2":"25 Catherine Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1316","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/23","activity_end":"2023-03-01 09:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65382","activity_notes":"radiators only warm not hot - keys for entry also flush is not working that you changed as well ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 10:11 (System)<\/b>Ticket Created<\/p>

22\/02\/2023 10:33 (sandra)<\/b>after 11am <\/p>

22\/02\/2023 14:11 (alan)<\/b>Replace blown lamps in flat Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light Refix socket to wall in bedroom <\/p>

23\/02\/2023 07:11 (michaelk)<\/b>Attended site to investigate toilet flushing issue and slow running basin. A replacement flush plate and chrome trap have been ordered for replacement. 2hrs labour 95<\/p>

23\/02\/2023 10:28 (sandra)<\/b>A replacement flush plate and chrome trap have been ordered for replacement. <\/p>

23\/02\/2023 10:29 (sandra)<\/b>Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light <\/p>

23\/02\/2023 11:01 (sandra)<\/b>plumbing parts to be fitted on Friday 24th <\/p>

27\/02\/2023 08:21 (michaelk)<\/b>Attended site to replace faulty toilet flush plate and leaking toilet chrome basin waste. Completed all outstanding work and left in full working order. 3hrs labour plus parts, total 256 ex vat<\/p>

27\/02\/2023 15:24 (sandra)<\/b>Order 2 replacement LED down lighters for bedroom and new transformer for bathroom light - still awaiting parts <\/p>

02\/03\/2023 07:10 (michaelk)<\/b>Attended site to investigate the toilet flushing issue. We have previously replaced the flush plate due to it being cracked behind the wall. Unfortunately the syphon air pressure was also found to be slightly low, this has been replaced and left in full working order. 2hrs labour plus parts, total 183 ex vat<\/p>

02\/03\/2023 09:12 (sandra)<\/b>Pats are in and I am trying to gain access today, but no reply. I have just sent another email to Sal for today<\/p>

06\/03\/2023 12:01 (alan)<\/b>Replace 3 faulty down lights in bedroom <\/p>

06\/03\/2023 15:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56004","activity_ticket_id":"53154","ticket_reference":"HDT54235","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"alarm going off ","ticket_address_1":"Flat 6","ticket_address_2":"96-100 New Cavendish Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2451","cs_address_2":"96-100 New Cavendish Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2451","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/23","activity_end":"2023-03-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65383","activity_notes":"alarm going off ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2023 09:23 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 11:06 (sandra)<\/b>called William twice and asked his office to get him to return my call so that I can get access information from him and what sort of alarm it is that is going off.<\/p>

01\/03\/2023 15:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56005","activity_ticket_id":"53155","ticket_reference":"HDT54236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb replacement ","ticket_address_1":"33-35 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33-35 Catherine Street ","cs_id":"2291","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2291","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/23","activity_end":"2023-03-02 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65384","activity_notes":"light bulb replacement pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 10:43 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 13:13 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

01\/03\/2023 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56006","activity_ticket_id":"53156","ticket_reference":"HDT54237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you attend to seal the hole in the basement of Mother Mash?","ticket_address_1":"4 New Row & 13 Goodwins Court - London, Central London, WC2N 4LH ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"4 New Row & 13 Goodwins Court - London, Central London, WC2N 4LH ","cs_id":"1538","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1538","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/23","activity_end":"2023-03-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65385","activity_notes":"Please could you attend to seal the hole in the basement of Mother Mash?picture sent separately","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 10:59 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 16:44 (iain)<\/b>Fill hole. <\/p>

01\/03\/2023 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56007","activity_ticket_id":"53157","ticket_reference":"HDT54238","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"hot tap ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/23","activity_end":"2023-03-01 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65386","activity_notes":"hot tap The hot water tap in the mens toilet is running and we cant seem to turn the nob to stop the flow. Can Reddan come and look at this please?","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 12:28 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 16:45 (iain)<\/b>Supplied and fitted new tap heads.<\/p>

01\/03\/2023 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56008","activity_ticket_id":"53158","ticket_reference":"HDT54239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water\/water pressure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1737","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1737","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65387","activity_notes":"hot water\/water pressure AFTER 10.30 am on WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 12:39 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 12:42 (sandra)<\/b>booked for Monday at 8amawaiting confirmation <\/p>

03\/03\/2023 11:03 (sandra)<\/b>Monday after 10am <\/p>

07\/03\/2023 09:19 (sandra)<\/b>WEDNESDAY 7TH AFTER 10.30<\/p>

08\/03\/2023 19:14 (michaelk)<\/b>Attended site to investigate low water pressure to flat. The water supply to the kitchen sink and water heater is fed from the rising main, feeding the cws tank in the loftspace. The bath and toilet is fed off of the cws tank down service. I will submit a quote to remove the cws tanks and to install a mains pump with storage to supply all of the outlets, as discussed with kilian. 1hr labour 50.<\/p>

09\/03\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56009","activity_ticket_id":"53159","ticket_reference":"HDT54240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate light fitting as leak has been fixed ","ticket_address_1":"3rd Floor","ticket_address_2":"15a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor","cs_id":"1371","cs_address_2":"15a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1371","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/23","activity_end":"2023-03-02 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65388","activity_notes":"reinstate light fitting as leak has been fixed ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 14:17 (System)<\/b>Ticket Created<\/p>

02\/03\/2023 12:25 (alan)<\/b>Replace light fitting flowing leak <\/p>

02\/03\/2023 12:25 (alan)<\/b>Replace light fitting flowing leak <\/p>

02\/03\/2023 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56010","activity_ticket_id":"53160","ticket_reference":"HDT54241","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65389","activity_notes":"Gas compliance testing without PAT8th March ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 14:41 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 16:45 (sandra)<\/b>booked 8th March <\/p>

08\/03\/2023 19:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/03\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56011","activity_ticket_id":"53161","ticket_reference":"HDT54242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65390","activity_notes":"Gas compliance testing without PAT8th March ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 14:45 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 16:45 (sandra)<\/b>booked 8th March <\/p>

08\/03\/2023 19:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/03\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56012","activity_ticket_id":"53162","ticket_reference":"HDT54243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/23","activity_end":"2023-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65391","activity_notes":"Gas compliance testing without PAT8th March ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 14:55 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 16:45 (sandra)<\/b>booked 8th March <\/p>

09\/03\/2023 16:18 (sandra)<\/b>rescheduled for Tuesday or Thursday awaiting confirmation <\/p>

13\/03\/2023 10:37 (sandra)<\/b>The tenant will provide access on Tuesday. <\/p>

14\/03\/2023 12:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/03\/2023 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56013","activity_ticket_id":"53163","ticket_reference":"HDT54244","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler not working ","ticket_address_1":"Flat 7, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2195","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/23","activity_end":"2023-03-01 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65392","activity_notes":"boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 15:19 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 15:25 (michaelk)<\/b>Attended site to reported boiler problem. There was no issue found with the hot water at all outlets. Note; the boiler is approx 10m from the basin, if they are using this as a gauge, they will need to run all of the water out until they run water at the correct temperature. There was an additional issue found with the heating, the boilers filter on the return was found isolated, preventing the heating from working. This was opened and the boiler tested for correct operation. A video was uploaded to show maintenance company of where bot to turn off in the future. 2hrs labour 95<\/p>

01\/03\/2023 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56014","activity_ticket_id":"53164","ticket_reference":"HDT54245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To identify and feed back if this door is a fire rated door ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/23","activity_end":"2023-03-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65393","activity_notes":"To identify and feed back if this door is a fire rated door ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 15:21 (System)<\/b>Ticket Created<\/p>

02\/03\/2023 10:31 (travis)<\/b>Attended and although the door has smoke seals and a closer ,the inspection point on the top of the door is not present, therefore I would have to say it is not a fire door To replace would be ,One man for one day,150 materials plus decoration(White).<\/p>

02\/03\/2023 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56015","activity_ticket_id":"53165","ticket_reference":"HDT54246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/23","activity_end":"2023-03-01 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65394","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 15:44 (System)<\/b>Ticket Created<\/p>

01\/03\/2023 16:44 (sandra)<\/b>attending today <\/p>

02\/03\/2023 07:12 (michaelk)<\/b>Attended site to investigate reported heating issue. Found the electric boiler tripped which was reset and tested. Left in full working order. 1hr labour 50<\/p>

02\/03\/2023 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56016","activity_ticket_id":"53166","ticket_reference":"HDT54247","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to provide A Dehumidifier for the basement of 39 Drury lane Club Soda.","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/23","activity_end":"2023-03-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65395","activity_notes":"to provide A Dehumidifier for the basement of 39 Drury lane Club Soda.","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 16:05 (System)<\/b>Ticket Created<\/p>

02\/03\/2023 10:07 (travis)<\/b>Collection and installation of dehumidifier at above property basement.<\/p>

02\/03\/2023 12:16 (sandra)<\/b>dehum delivered. awaiting date to pick it up <\/p>

09\/03\/2023 09:56 (sandra)<\/b>I spoke to Travis about this yesterday and said it can stay there a bit longer, I will update you next week when I pop into the shop on Monday. <\/p>

22\/03\/2023 11:26 (sandra)<\/b>emailed both Randall and james for information on when they want this picked up.<\/p>

24\/03\/2023 09:43 (sandra)<\/b>contacted again and asked when we should pick this up <\/p>

24\/03\/2023 09:47 (sandra)<\/b>message from Randall Hi, I will come back to you today.<\/p>

24\/03\/2023 12:10 (travis)<\/b>Off-hired dehumidifier back to Travis Perkins.<\/p>

24\/03\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56017","activity_ticket_id":"52165","ticket_reference":"HDT53246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/23","activity_end":"2023-03-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65396","activity_notes":"Roy has an oven handle. Can you collect and fit on Monday just waiting for confirmation of access ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2022 15:57 (System)<\/b>Ticket Created<\/p>

27\/10\/2022 16:51 (sandra)<\/b>appliance enigneer Monday 31st 12 - 6pm <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new handle for the oven door.quote to be sent over <\/p>

31\/10\/2022 10:32 (sandra)<\/b>new element for the oven is being replaced whilst engineer is there <\/p>

01\/11\/2022 10:32 (travis)<\/b>Attended and tested problem area with damp meter,Staining is dry and decoration can be carried out.<\/p>

02\/11\/2022 12:18 (sandra)<\/b>new element fitted to the oven. quote for new handle has been sent <\/p>

10\/11\/2022 11:02 (sandra)<\/b>still waiting. Waiting on Lilian to rectify with council <\/p>

29\/11\/2022 13:20 (sandra)<\/b>still waiting on the oven handle to be delivered <\/p>

01\/12\/2022 11:04 (sandra)<\/b>checked and area is still drying out. <\/p>

06\/12\/2022 09:52 (sandra)<\/b>booked for thursday 15th 10am <\/p>

19\/12\/2022 09:31 (sandra)<\/b>still waiting on new oven handle <\/p>

04\/01\/2023 14:17 (jane)<\/b>Repair Aid update: Cooker's handle still has not come, we checked with suppliers but unfortunately still can not advised on an estimate arrival. Once we have more feedback on this will let you know.<\/p>

17\/01\/2023 10:34 (jane)<\/b>(Ticket Closed)<\/p>

14\/02\/2023 11:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2023 11:32 (jane)<\/b>Requested access for tomorrow to redec the ceiling <\/p>

14\/02\/2023 11:43 (jane)<\/b>Client wants the redecs done in March <\/p>

27\/02\/2023 14:13 (sandra)<\/b>oven handle booked for 1st March awaiting confirmation of access <\/p>

01\/03\/2023 11:08 (sandra)<\/b>Repairaid are going to give the oven handle to Roy when he lets them in to another property and Iain can fit on Monday once access is confirmed.<\/p>

01\/03\/2023 16:55 (sandra)<\/b>Roy has the oven handle. iain to collect and fit on Monday just waiting for confirmation of access <\/p>

06\/03\/2023 11:20 (iain)<\/b>Oven handle.<\/p>

09\/03\/2023 10:17 (sandra)<\/b>emailed for confirmation of when tenant is moving out <\/p>

09\/03\/2023 10:53 (sandra)<\/b>waiting for confirmation of access on the 16th at 8am <\/p>

10\/03\/2023 15:37 (sandra)<\/b>No. Please leave this for the time being.<\/p>

14\/03\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56018","activity_ticket_id":"53166","ticket_reference":"HDT54247","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to provide A Dehumidifier for the basement of 39 Drury lane Club Soda.","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/03\/23","activity_end":"2023-03-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65397","activity_notes":"Collection of Dehumidifier for the basement of 39 Drury lane Club Soda.can this be collected today please ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2023 16:05 (System)<\/b>Ticket Created<\/p>

02\/03\/2023 10:07 (travis)<\/b>Collection and installation of dehumidifier at above property basement.<\/p>

02\/03\/2023 12:16 (sandra)<\/b>dehum delivered. awaiting date to pick it up <\/p>

09\/03\/2023 09:56 (sandra)<\/b>I spoke to Travis about this yesterday and said it can stay there a bit longer, I will update you next week when I pop into the shop on Monday. <\/p>

22\/03\/2023 11:26 (sandra)<\/b>emailed both Randall and james for information on when they want this picked up.<\/p>

24\/03\/2023 09:43 (sandra)<\/b>contacted again and asked when we should pick this up <\/p>

24\/03\/2023 09:47 (sandra)<\/b>message from Randall Hi, I will come back to you today.<\/p>

24\/03\/2023 12:10 (travis)<\/b>Off-hired dehumidifier back to Travis Perkins.<\/p>

24\/03\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56019","activity_ticket_id":"53067","ticket_reference":"HDT54148","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"electrical checks & servicing of the dyson hand dryers ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65398","activity_notes":"electrical checks & servicing of the dyson hand dryers ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2023 09:37 (System)<\/b>Ticket Created<\/p>

23\/02\/2023 09:09 (sandra)<\/b>booked for 1st March - awaiting confirmation <\/p>

23\/02\/2023 19:37 (michael)<\/b>To book for 2nd March<\/p>

24\/02\/2023 12:45 (sandra)<\/b>will reschedule once we know when the filters will be in <\/p>

27\/02\/2023 10:26 (sandra)<\/b>filters still to be delivered<\/p>

02\/03\/2023 09:23 (sandra)<\/b>(Ticket Closed)<\/p>

02\/03\/2023 10:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/03\/2023 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56020","activity_ticket_id":"53168","ticket_reference":"HDT54249","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/15437 - replacement taps ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65399","activity_notes":"replacement taps - To disconnect and remove faulty taps and dispose off.To supply and fit new basin taps. These are the replacement kits supplied by Vola which are the VR 298-40replacements.Commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 10:57 (sandra)<\/b>tap due in 8th - 10th<\/p>

14\/03\/2023 11:33 (sandra)<\/b>still waiting on taps <\/p>

17\/03\/2023 10:40 (sandra)<\/b>on order w\/c 27th March <\/p>

23\/03\/2023 09:58 (sandra)<\/b>emailed for Friday after 3pm awaiting confirmation <\/p>

24\/03\/2023 09:38 (sandra)<\/b>confirmed <\/p>

27\/03\/2023 07:35 (michaelk)<\/b>Attended site to replace vola taps to the 3rd floor as quoted. Completed work and left fully operational. 972.32<\/p>

27\/03\/2023 08:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56021","activity_ticket_id":"53169","ticket_reference":"HDT54250","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15459 - Replacement lights ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/23","activity_end":"2023-03-16 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65400","activity_notes":"Replacement lights To allow for a qualified 18th edition electrical engineer to attend the above site with all necessaryplant\/materials and access equipment.To carry out protection works as required.To replace ballast in faulty fitting to third floor adjacent to liftTo replace faulty light fitting to third floor WCsTo replace faulty light in kitchen to second floorTo replace emergency light gear tray to light fitting on rear staircase to second floorTo replace faulty fitting to basement print roomCommission, test and leave lighting in full working order","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 15:36 (sandra)<\/b>waiting for Alan to find out the lead time after ordering <\/p>

02\/03\/2023 15:38 (sandra)<\/b>Alan scheduled for Thursday 9th <\/p>

06\/03\/2023 12:04 (alan)<\/b>Quoted works <\/p>

06\/03\/2023 12:04 (alan)<\/b>Quoted works <\/p>

15\/03\/2023 16:26 (michael)<\/b>(Ticket Closed)<\/p>

16\/03\/2023 09:07 (alan)<\/b>Quoted worksNot complete<\/p>

17\/03\/2023 07:02 (alan)<\/b>Quoted works<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56022","activity_ticket_id":"53170","ticket_reference":"HDT54251","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/15455 - replacement water heater ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65401","activity_notes":"replacement water heater The multipoint water heater located in the Ground floor toilet has blown the element .To drain down and remove faulty water heater and replace with new.Commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 10:52 (sandra)<\/b>BOOKED FOR WEDNESDAY 8TH <\/p>

08\/03\/2023 19:24 (michaelk)<\/b>Attended site to drain down water heater on the ground floor and to replace the faulty element. Completed work and tested for tighteness. Note; the power to the heater will need to be reinstated by Alan, informed office. Quoted works <\/p>

09\/03\/2023 09:46 (alan)<\/b>Switch MCB in fuse box back on for water heater Test and leave working <\/p>

09\/03\/2023 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56023","activity_ticket_id":"53171","ticket_reference":"HDT54252","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"under sink water filters","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 07:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65402","activity_notes":"under sink water filters-to check and see what is needed to replace ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 10:59 (System)<\/b>Ticket Created<\/p>

09\/03\/2023 13:38 (michaelk)<\/b>Looked at filters onsite for john. 1hr labour 50.<\/p>

09\/03\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56024","activity_ticket_id":"53172","ticket_reference":"HDT54253","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement various common parts lights ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/03\/23","activity_end":"2023-03-02 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65403","activity_notes":"replacement various common parts lights ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 12:27 (System)<\/b>Ticket Created<\/p>

02\/03\/2023 12:50 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

02\/03\/2023 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56025","activity_ticket_id":"53084","ticket_reference":"HDT54165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/23","activity_end":"2023-03-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65404","activity_notes":"CONFIRMED FOR TUESDAY AT 8AM lights in kitchen need replacement lampscabinet lights are dim living room lights turn off after they have been on for a while ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 09:47 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 16:45 (iain)<\/b>Blinds and freezer seal.<\/p>

22\/02\/2023 10:04 (jane)<\/b>Have ordered a new replacement rubber door seal for the freezer with Repair Aid - 5-7 day lead-time <\/p>

22\/02\/2023 16:28 (sandra)<\/b>tenant moves in on Monday 27th <\/p>

24\/02\/2023 12:00 (dean)<\/b>Done 110.00<\/p>

28\/02\/2023 15:31 (sandra)<\/b>emailed for access on 1st to fit new fridge seal <\/p>

02\/03\/2023 12:22 (sandra)<\/b>access from 12 for freezer seal <\/p>

02\/03\/2023 12:54 (sandra)<\/b>lilian wants a quote to remove cardboard boxes <\/p>

02\/03\/2023 15:31 (iain)<\/b>List of works.<\/p>

03\/03\/2023 09:55 (alan)<\/b>1. Replace 4 blown lamps 2. Order replacement LED strip lights for under kitchen cupboards 3. Order replacement LED dimmer modules for lights in main room<\/p>

03\/03\/2023 10:18 (jane)<\/b>Parts on order - strip light and 3No dimmer modules <\/p>

03\/03\/2023 10:57 (sandra)<\/b>emailed for Monday to look at radiator <\/p>

06\/03\/2023 09:35 (sandra)<\/b>knock and see if tenant is home <\/p>

06\/03\/2023 09:58 (sandra)<\/b>emailed for access for Tuesday 7th. awaiting confirmation <\/p>

06\/03\/2023 11:56 (sandra)<\/b>Confirmed for 8am on Tuesday <\/p>

07\/03\/2023 06:48 (michaelk)<\/b>Attended site to investigate radiator leak. Collected radiator detail in order to quote for replacement. Inspected all radiators as per tenants request and left all radiators in full working order, checked hot water to ensuite shower. 2hrs labour 95Radiator quite to be forwarded. <\/p>

07\/03\/2023 15:44 (alan)<\/b>Return to site Replace LED strip under kitchen cupboards and replace 3 faulty dimmer modules <\/p>

08\/03\/2023 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56026","activity_ticket_id":"53173","ticket_reference":"HDT54254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door handle faulty","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16a Rupert Street ","cs_id":"1358","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/23","activity_end":"2023-03-02 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65405","activity_notes":"Door handle faulty","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 14:07 (System)<\/b>Ticket Created<\/p>

03\/03\/2023 10:35 (travis)<\/b>Replacement door pull handle fitted to rear fire access door.<\/p>

03\/03\/2023 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56027","activity_ticket_id":"53174","ticket_reference":"HDT54255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"I have an ongoing drip from my shower taps \/ dials. I believe it may be a degraded washer causing this. ","ticket_address_1":"First Floor Flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/23","activity_end":"2023-03-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65406","activity_notes":"WITH KEYS TODAY I have an ongoing drip from my shower taps \/ dials. I believe it may be a degraded washer causing this. ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 14:29 (System)<\/b>Ticket Created<\/p>

03\/03\/2023 11:09 (sandra)<\/b>COLLECT KEYS <\/p>

06\/03\/2023 10:23 (sandra)<\/b>attended today <\/p>

07\/03\/2023 06:45 (michaelk)<\/b>Attended site to investigate shower leak. Removed shower cartridge and re-sealed shower cartridge connections and re-assembled. Tested all joints and left in full working order. 2hrs labour 95<\/p>

07\/03\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56028","activity_ticket_id":"53084","ticket_reference":"HDT54165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/23","activity_end":"2023-03-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65407","activity_notes":"CONFIRMED FOR TUESDAY AT 8AM RADIATOR LEAKING ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2023 09:47 (System)<\/b>Ticket Created<\/p>

21\/02\/2023 16:45 (iain)<\/b>Blinds and freezer seal.<\/p>

22\/02\/2023 10:04 (jane)<\/b>Have ordered a new replacement rubber door seal for the freezer with Repair Aid - 5-7 day lead-time <\/p>

22\/02\/2023 16:28 (sandra)<\/b>tenant moves in on Monday 27th <\/p>

24\/02\/2023 12:00 (dean)<\/b>Done 110.00<\/p>

28\/02\/2023 15:31 (sandra)<\/b>emailed for access on 1st to fit new fridge seal <\/p>

02\/03\/2023 12:22 (sandra)<\/b>access from 12 for freezer seal <\/p>

02\/03\/2023 12:54 (sandra)<\/b>lilian wants a quote to remove cardboard boxes <\/p>

02\/03\/2023 15:31 (iain)<\/b>List of works.<\/p>

03\/03\/2023 09:55 (alan)<\/b>1. Replace 4 blown lamps 2. Order replacement LED strip lights for under kitchen cupboards 3. Order replacement LED dimmer modules for lights in main room<\/p>

03\/03\/2023 10:18 (jane)<\/b>Parts on order - strip light and 3No dimmer modules <\/p>

03\/03\/2023 10:57 (sandra)<\/b>emailed for Monday to look at radiator <\/p>

06\/03\/2023 09:35 (sandra)<\/b>knock and see if tenant is home <\/p>

06\/03\/2023 09:58 (sandra)<\/b>emailed for access for Tuesday 7th. awaiting confirmation <\/p>

06\/03\/2023 11:56 (sandra)<\/b>Confirmed for 8am on Tuesday <\/p>

07\/03\/2023 06:48 (michaelk)<\/b>Attended site to investigate radiator leak. Collected radiator detail in order to quote for replacement. Inspected all radiators as per tenants request and left all radiators in full working order, checked hot water to ensuite shower. 2hrs labour 95Radiator quite to be forwarded. <\/p>

07\/03\/2023 15:44 (alan)<\/b>Return to site Replace LED strip under kitchen cupboards and replace 3 faulty dimmer modules <\/p>

08\/03\/2023 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56029","activity_ticket_id":"53175","ticket_reference":"HDT54256","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/15467 - Replacement lower element ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/23","activity_end":"2023-03-09 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65408","activity_notes":"Replacement lower element CONFIRMED 7AM ON THURSDAY 9TH ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 11:24 (sandra)<\/b>emailed to fit on Thursday 9th <\/p>

06\/03\/2023 13:17 (sandra)<\/b>CONFIRMED <\/p>

09\/03\/2023 13:37 (michaelk)<\/b>Attended site to carry out quoted works to the hot water system. Completed lower element replacement and commissioned, fitted calmag inline water filter on completion. 5hrs labour plus parts, total 332 ex vat.<\/p>

09\/03\/2023 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56030","activity_ticket_id":"53135","ticket_reference":"HDT54216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3, 4a Rupert Court ","cs_id":"1547","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/23","activity_end":"2023-03-03 09:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65409","activity_notes":"PLEASE COLLECT KEYS FOR REPAIRAID 10 - 2PM TODAY ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 09:26 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 09:38 (sandra)<\/b>awaiting appointment <\/p>

27\/02\/2023 11:35 (sandra)<\/b>FRIDAY 3RD MARCH 10 - 2PM <\/p>

27\/02\/2023 11:35 (sandra)<\/b>AWAITING ACCESS DETAILS FOR 3RD <\/p>

03\/03\/2023 10:34 (sandra)<\/b>keys for access <\/p>

03\/03\/2023 12:22 (travis)<\/b>Access for repair aid.<\/p>

06\/03\/2023 13:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56031","activity_ticket_id":"53176","ticket_reference":"HDT54257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictor needs to be repaired ","ticket_address_1":"15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15 Tavistock Street ","cs_id":"1306","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1306","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/23","activity_end":"2023-03-03 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65410","activity_notes":"window restrictor needs to be repaired ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2023 11:44 (System)<\/b>Ticket Created<\/p>

03\/03\/2023 12:44 (travis)<\/b>Refitted window lock\/restrictor.<\/p>

03\/03\/2023 12:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56032","activity_ticket_id":"53177","ticket_reference":"HDT54258","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15469 - replacement valves ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"107 - 115 Long Acre","cs_id":"2320","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2320","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/23","activity_end":"2023-03-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65411","activity_notes":"replacement valves ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2023 10:02 (sandra)<\/b>booked for Monday 12th<\/p>

09\/03\/2023 10:03 (sandra)<\/b>booked for Monday 13th<\/p>

14\/03\/2023 07:54 (michaelk)<\/b>Attended site to replace faulty mains isolation valves as quoted. Completed work and left in full working order. 4 hrs labour plus parts, total 273 ex vat.<\/p>

14\/03\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56033","activity_ticket_id":"53178","ticket_reference":"HDT54259","ticket_client":"2148","client_name":"Mrs S Manning ","ticket_title":"MR\/JH\/15466 - List of repair and redecoration works ","ticket_address_1":"11 Crosby Road","ticket_address_2":"","ticket_town":"Westcliff on Sea","ticket_county":null,"ticket_postcode":"SS0 8LF","cs_address_1":"11 Crosby Road","cs_id":"2452","cs_address_2":"","cs_town":"Westcliff on Sea","cs_postcode":"SS0 8LF","ticket_client_site":"2452","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65412","activity_notes":"List of repair and redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2023 12:16 (jane)<\/b>Works commencing on 8th March - 50% Deposit paid <\/p>

09\/03\/2023 09:48 (jane)<\/b>Works will take about 4 to 5 working days to complete - Works commenced on 8th March 2023<\/p>

15\/03\/2023 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56034","activity_ticket_id":"53179","ticket_reference":"HDT54260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15309 - Repairs to hob ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65413","activity_notes":"Repairs to hob To supply and fit replacement parts to 2No cooker rings that are faulty","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2023 09:54 (sandra)<\/b>parts on order <\/p>

17\/03\/2023 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56035","activity_ticket_id":"53180","ticket_reference":"HDT54261","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak ","ticket_address_1":"Flat 2","ticket_address_2":"20 New Cavendish Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2454","cs_address_2":"20 New Cavendish Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2454","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65414","activity_notes":"Roy - I have managed to put this callout of until tomorrow morning. The tenant has asked that we attend between 08:30 and 9am any problems the tenant number is below.They have two showers however one is leaking into the shop below whilst it is being used. I told the tenant not to use it and we will take a look in the morning. leak tenant is Christina 07428606640","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2023 16:58 (System)<\/b>Ticket Created<\/p>

05\/03\/2023 08:20 (roy)<\/b>Removec grout and silicone around shower tray (Tile may need to be removed if this fails as it has lifted due to water underneath)Regrout and resilicone shower tray<\/p>

05\/03\/2023 13:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56036","activity_ticket_id":"53181","ticket_reference":"HDT54262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from ceiling:","ticket_address_1":"Flat 1,","ticket_address_2":"24A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65415","activity_notes":"Leak from ceiling: : brown water collecting in the kitchen and ceiling is becoming damp and is now crackingshower in flat above has a hole next to it where water goes down and pools in between floors Site Contact:Lachlan - flat 107465 266152","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2023 09:35 (System)<\/b>Ticket Created<\/p>

05\/03\/2023 09:43 (roy)<\/b>Leak from shower.Waste is loose and partially blocked.Temp repair but plinth needs removing and waste checked.Pipe waste may have moved and blockage needs clearing<\/p>

06\/03\/2023 10:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56037","activity_ticket_id":"53182","ticket_reference":"HDT54263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet:","ticket_address_1":"Flat 3,","ticket_address_2":"11 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3,","cs_id":"2456","cs_address_2":"11 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2456","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65416","activity_notes":"Blocked toilet:","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2023 09:38 (System)<\/b>Ticket Created<\/p>

05\/03\/2023 09:41 (roy)<\/b>Cleared two blocked toilets.Tested all 3 toilets and all ok<\/p>

05\/03\/2023 13:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56038","activity_ticket_id":"53183","ticket_reference":"HDT54264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1B,","cs_id":"2457","cs_address_2":"66 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2457","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65417","activity_notes":"No heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 07:59 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 09:20 (roy)<\/b>Attended site only to find it is a brand new flat and only recently finished.No power to boiler but power to boiler is ok. Boiler fault inside. Contactor problemLillian is to instruct contractors to fix boiler as we can't touch it due to warranty <\/p>

06\/03\/2023 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56039","activity_ticket_id":"53184","ticket_reference":"HDT54265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of paint ","ticket_address_1":"Flat 5,","ticket_address_2":"16A Little Newport Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5,","cs_id":"2395","cs_address_2":"16A Little Newport Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2395","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65418","activity_notes":"removal of paint ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 09:01 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 09:17 (iain)<\/b>Remove and dispose of paint.<\/p>

06\/03\/2023 09:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56040","activity_ticket_id":"53185","ticket_reference":"HDT54266","ticket_client":"1961","client_name":"August Equity","ticket_title":"floor boxes ","ticket_address_1":"10 Slingsby Place","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place","cs_id":"2367","cs_address_2":"St Martins Courtyard ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2367","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/23","activity_end":"2023-03-07 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65419","activity_notes":"We have one that doesnt turn on, one that we could do with another network cable putting in, and a few that are damaged ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 09:20 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 13:48 (alan)<\/b>1. Refix lids to 4 floor boxes 2. Reset socket in floor box To return to site 8am Tuesday morning to relocate data point<\/p>

06\/03\/2023 14:23 (sandra)<\/b>Returning tomorrow to move floor box <\/p>

07\/03\/2023 15:43 (alan)<\/b>Relocate data point in floor boxes and install floor grommet under desk <\/p>

07\/03\/2023 15:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56041","activity_ticket_id":"53186","ticket_reference":"HDT54267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15475 - Removal of tenants Rubbish","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/03\/23","activity_end":"2023-03-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65420","activity_notes":"Removal of tenants Rubbish","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 12:37 (iain)<\/b>Clearance.<\/p>

08\/03\/2023 13:50 (travis)<\/b>Dismantle basement steel kitchen units and store on first fl,ready for collection.<\/p>

09\/03\/2023 15:19 (iain)<\/b>Clearance.<\/p>

09\/03\/2023 15:21 (travis)<\/b>Closed restaurant rubbish\/furniture clearance\/disposal.<\/p>

09\/03\/2023 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56042","activity_ticket_id":"53187","ticket_reference":"HDT54268","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"To carry out compliance testing of external fire escape staircase ","ticket_address_1":"4 Matthew Parker Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1","cs_address_1":"4 Matthew Parker Street ","cs_id":"121","cs_address_2":"","cs_town":"London","cs_postcode":"SW1H 9NP","ticket_client_site":"121","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/03\/23","activity_end":"2023-03-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65421","activity_notes":"To carry out compliance testing of external fire escape staircase ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2023 10:14 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 10:20 (sandra)<\/b>emailed for appointment <\/p>

13\/03\/2023 11:23 (sandra)<\/b>price 395awaiting confirmation of date <\/p>

15\/03\/2023 12:39 (sandra)<\/b>Our contracts team will be in touch shortly to book the works in.<\/p>

22\/03\/2023 10:07 (sandra)<\/b>Please report to John when you get to site. @'reception.4mps@gmail.com' John, Reddan will be completing the external fire escape inspection tomorrow. booked for Thursday 23rd <\/p>

23\/03\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56043","activity_ticket_id":"53188","ticket_reference":"HDT54269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54262 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/23","activity_end":"2023-03-06 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65422","activity_notes":"Flat 1 collect keys following works on 05\/03\/2023. Leak from shower. Waste is loose and partially blocked., carried out temp repair. Waste needs to be checked as pipe waste may have moved and blockage needs clearing ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 15:36 (iain)<\/b>Leak from flat 2 shower.Shower trap leaking.Shower waste blocked.No mastic seal to front of tray.All issues resolved.<\/p>

06\/03\/2023 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56044","activity_ticket_id":"53189","ticket_reference":"HDT54270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/23","activity_end":"2023-03-06 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65423","activity_notes":"The heating is working, however at very low intensity (the burner is at ~30 degrees Celsius in some of the flats) - we are currently testing which of the apartments are faulty.In the meantime, we know for sure that 2 of the apartments have issues with the heating : Apartment 8 Thermostats set for 23 degrees, boiler pressure above 1 - apartment is freezing cold since yesterday (moment of report)Apartment 5 Boiler displaying L2 error (low gas intake\/ low gas pressure googled diagnosis might be wrong) however the heating is not working,Cleaners\/management team on-site to provide access.","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2023 11:04 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 06:56 (michaelk)<\/b>Attended site to investigate heating problems to flats 5 and 8. Flat 5 had the gas supply turned off which was reinstated and tested. Flat 8 had the flow and return valves turned off, which was also reinstated and tested. Both underfloor manifolds had faulty actuators which require changing. I will forward a quote to replace. 3hrs labour 140<\/p>

07\/03\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56045","activity_ticket_id":"53189","ticket_reference":"HDT54270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"31 Rathbone Place ","cs_id":"1297","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1297","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65424","activity_notes":"The heating is working, however at very low intensity (the burner is at ~30 degrees Celsius in some of the flats) - we are currently testing which of the apartments are faulty.In the meantime, we know for sure that 2 of the apartments have issues with the heating : Apartment 8 Thermostats set for 23 degrees, boiler pressure above 1 - apartment is freezing cold since yesterday (moment of report)Apartment 5 Boiler displaying L2 error (low gas intake\/ low gas pressure googled diagnosis might be wrong) however the heating is not working,Cleaners\/management team on-site to provide access.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 11:04 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 06:56 (michaelk)<\/b>Attended site to investigate heating problems to flats 5 and 8. Flat 5 had the gas supply turned off which was reinstated and tested. Flat 8 had the flow and return valves turned off, which was also reinstated and tested. Both underfloor manifolds had faulty actuators which require changing. I will forward a quote to replace. 3hrs labour 140<\/p>

07\/03\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56046","activity_ticket_id":"53190","ticket_reference":"HDT54271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extractor not working ","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/23","activity_end":"2023-03-16 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65425","activity_notes":"extractor not working Just a quick follow up if the extractor fan at flat 2, 1A Gerrard Place can be repaired? It cannot be turned off when the lid is closed and it quite noisy.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 11:26 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 11:26 (sandra)<\/b>awaiting access <\/p>

08\/03\/2023 09:42 (sandra)<\/b>details to be taken for quote <\/p>

08\/03\/2023 10:48 (sandra)<\/b>asked Alan if he attended on Tuesday to take details <\/p>

10\/03\/2023 12:11 (sandra)<\/b>waiting a price for quote<\/p>

17\/03\/2023 15:48 (alan)<\/b>Look at whole house ventilation system found the cover to be broken and the extractor hood part to be damaged Unable to repair, left unit isolated as tenant complaining about the noise its making and quote for replacement Quote sent to MDR<\/p>

17\/03\/2023 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56047","activity_ticket_id":"53191","ticket_reference":"HDT54272","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"fuse keeps blowing after being reset ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/03\/23","activity_end":"2023-03-06 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65426","activity_notes":"fuse keeps blowing after being reset ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 13:04 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 13:42 (alan)<\/b>Called out to investigate power in flat tripping out Fault found to be bottom element on immersion tank Left bottom element disconnected and all power working <\/p>

06\/03\/2023 13:44 (sandra)<\/b>element is water heater needs to be replaced. <\/p>

06\/03\/2023 14:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56048","activity_ticket_id":"53192","ticket_reference":"HDT54273","ticket_client":"1992","client_name":"Chapman Petrie","ticket_title":"leak - invetigate downpipe and toilet ","ticket_address_1":"17B Curzon Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1J ","cs_address_1":"17B Curzon Street ","cs_id":"2459","cs_address_2":"","cs_town":"London ","cs_postcode":"W1J ","ticket_client_site":"2459","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/23","activity_end":"2023-03-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65427","activity_notes":"leak - invetigate downpipe and toilet I hope you are well, we have two damp spots in 17B Curzon St.2nd floor please see attached images. Our PPM engineer took a look at the leak and thinks the ingress could be coming from the roof\/down pipe.1st floor the tenant thinks this could be a reoccurance from a previous leak which originated from the toilet. Please let me know when you can attend so I can inform the tenant. ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 13:09 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 13:51 (sandra)<\/b>waiting on confirmation of access for Tuesday morning <\/p>

07\/03\/2023 09:54 (michaelk)<\/b>Attended site to investigate leaks as reported. The groind floor leak is being caused by a pressure reducing valve, this valve can be removed as there is another reducing valve already fitted. I will arrange parts and return tomorrow to remove and adjust the necessary pipework and fittings.The second floor leak is being caused by the 3rd floor flat roof which will require the necessary contractor to attend and resolve. 2hrs labour 95<\/p>

08\/03\/2023 09:53 (sandra)<\/b>quote required for roof repairs but no details taken. Asked for access to take details <\/p>

08\/03\/2023 19:28 (michaelk)<\/b>Attended site to carry out pipework repair to resolve leak. Removed the leaking pressure reducing valve and installed pre-made pipework, tested on completion. 2hrs labour 95<\/p>

09\/03\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56049","activity_ticket_id":"53193","ticket_reference":"HDT54274","ticket_client":"2108","client_name":"Forty Group","ticket_title":"toilet seat and lighting tube ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/03\/23","activity_end":"2023-03-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65428","activity_notes":"toilet seat and lighting tube Rectory Park Community Centre Access contact\/ further info details: WEDNESDAY 8AM ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 13:55 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 12:13 (sandra)<\/b>Wednesday 8th at 8am <\/p>

08\/03\/2023 15:51 (iain)<\/b>Repair to toilet seat.Repair to toilet flush mechanism.2 lamps supplied and fitted.<\/p>

08\/03\/2023 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56050","activity_ticket_id":"53194","ticket_reference":"HDT54275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15478 - Replacement fridge\/freezer","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"2460","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2460","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/03\/23","activity_end":"2023-03-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65429","activity_notes":"Replacement fridge\/freezeroption one NEFF Replacement ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2023 16:48 (sandra)<\/b>delivery expected Thursday 16th 10 - 2pm awaiting confirmation from the tenant for access <\/p>

16\/03\/2023 17:36 (roy)<\/b>Give access for repair aid<\/p>

17\/03\/2023 14:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56051","activity_ticket_id":"53195","ticket_reference":"HDT54276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The boiler showing error F75 - Can someone attend? Please collect management keys","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"1907","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1907","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65430","activity_notes":"The boiler showing error F75 - Can someone attend? Please collect management keys","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2023 14:29 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 12:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56052","activity_ticket_id":"53196","ticket_reference":"HDT54277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and plinth","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/23","activity_end":"2023-03-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65431","activity_notes":" WEDNESDAY with keys to carry out the list of workscall Lilian first as she wants to attend with you Please check what parts are needed, same with the plinth then please arrange with the tenant to return when you obtain the replacement parts.-to replace 2x faulty lamps in the living room-to replace plinth under the freezerIf the tenant reports any other minor issues not on the list, please proceed with the repairs.Please quote if replacement parts are required.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 14:32 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 14:33 (sandra)<\/b>BOOKED FOR WEDNESDAY 8AM - TENANT NEEDS TO GO OUT AT 9AM<\/p>

08\/03\/2023 09:19 (sandra)<\/b>Tenant is going away on Friday and will send Lillian confirmation that I can enter her flat next weekApprox 3 hrs required5 x lamps need replacing(May need transformers)Cuobord doors need adjusting in bathroom(May need cabinet hinges)Washing machine moves when used which moves plinthNeeds securing 2nd plinth needs refixingCabint magnets and timber<\/p>

08\/03\/2023 10:02 (roy)<\/b>Various bits needed.Booked in for next week<\/p>

08\/03\/2023 16:21 (sandra)<\/b>confirmed with keys for Wednesday 15th. Call Lilian first as she wants to attend with you.<\/p>

15\/03\/2023 11:24 (sandra)<\/b>On arrival found all lights not working due to power issue with fuse boxWhen I visited flat last week there was a couple of bulbs not working in bathroom and various other roomsExtremely old light fittings, 12v with old transformers in bathroom.These should be changedAlso burnt out vent axia which should also be changed.Might have been left on which caused it burn outAbove caused RCD to trip out<\/p>

15\/03\/2023 15:55 (roy)<\/b>On arrival RCD had tripped.Turned back on and replaced Bulbs and transformers but when I turned lights on it tripped.Then problems started.Removed bulbs all bar one and it worked sometimes then other it didn't.Started to try and resolve problem by removing fan and shaver but still no joy.Had to call Alan over but he so struggled.He said there appears to be a fault with the sockets somewhere.Other issues fixed<\/p>

15\/03\/2023 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56053","activity_ticket_id":"53197","ticket_reference":"HDT54278","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/SW\/15479 - Boiler Service and Gas Safety Inspection ","ticket_address_1":"6 Queensgate Place Mews","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW7 5BG","cs_address_1":"6 Queensgate Place Mews","cs_id":"2461","cs_address_2":"","cs_town":"London ","cs_postcode":"SW7 5BG","ticket_client_site":"2461","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/23","activity_end":"2023-03-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65432","activity_notes":"Boiler Service and Gas Safety Inspection .Tuesday 14th between 10am- 12pm to attend.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 09:51 (sandra)<\/b>Tuesday 14th between 10am- 12pm to attend.<\/p>

15\/03\/2023 07:10 (michaelk)<\/b>Attended site to service boiler, however there are some flue void sensors which require further investigation before service work came be completed. Forwarded report to office. 1hr labour 50<\/p>

15\/03\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56054","activity_ticket_id":"53198","ticket_reference":"HDT54279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"replacement element ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/23","activity_end":"2023-03-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65433","activity_notes":"replacement element Thursday late morning with management keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 15:44 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 16:43 (sandra)<\/b>Thursday with management keys <\/p>

13\/03\/2023 12:21 (michaelk)<\/b>Attended site to supply and fit replacement 14" titanium element. Completed work and left fully operational. <\/p>

14\/03\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56055","activity_ticket_id":"53199","ticket_reference":"HDT54280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/23","activity_end":"2023-03-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65434","activity_notes":"Gas compliance testing without PAT15th March 1 o\/c with tenant ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 16:12 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 07:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/03\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56056","activity_ticket_id":"53200","ticket_reference":"HDT54281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 1 Horse and Dolphin Yard ","cs_id":"2379","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2379","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/23","activity_end":"2023-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65435","activity_notes":"Gas compliance testing without PAT15th ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 16:24 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 12:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/03\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56057","activity_ticket_id":"53201","ticket_reference":"HDT54282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/23","activity_end":"2023-03-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65436","activity_notes":"Gas compliance testing without PAT15th ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 16:26 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 12:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/03\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56058","activity_ticket_id":"53202","ticket_reference":"HDT54283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/23","activity_end":"2023-03-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65437","activity_notes":"Gas compliance testing without PAT15th","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 16:28 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 06:59 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/03\/2023 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56059","activity_ticket_id":"53203","ticket_reference":"HDT54284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/23","activity_end":"2023-03-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65438","activity_notes":"Gas compliance testing without PAT15th ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 16:29 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 07:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/03\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56060","activity_ticket_id":"53204","ticket_reference":"HDT54285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65439","activity_notes":"Gas compliance testing without PAT16th ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 16:31 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 07:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/03\/2023 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56061","activity_ticket_id":"53205","ticket_reference":"HDT54286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2110","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65440","activity_notes":"Gas compliance testing without PAT16th ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 16:33 (System)<\/b>Ticket Created<\/p>

13\/03\/2023 16:19 (sandra)<\/b>8.30 Thursday 16th <\/p>

17\/03\/2023 07:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/03\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56062","activity_ticket_id":"53206","ticket_reference":"HDT54287","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/SW\/15471 - Service and filter replacement to Dyson hand dryers ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/23","activity_end":"2023-03-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65441","activity_notes":"Service and filter replacement to Dyson hand dryers Friday ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 09:53 (sandra)<\/b>delivery March 10 - 13th <\/p>

08\/03\/2023 11:22 (sandra)<\/b>booked for Wednesday 15th <\/p>

10\/03\/2023 09:05 (alan)<\/b>Replace filters on 4 hand dryers in 3rd floor, to return next week to complete <\/p>

10\/03\/2023 09:06 (michael)<\/b>(Ticket Closed)<\/p>

13\/03\/2023 07:05 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56063","activity_ticket_id":"53207","ticket_reference":"HDT54288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Issue:","ticket_address_1":"Flat 10","ticket_address_2":"38-39 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"2463","cs_address_2":"38-39 William IV Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2463","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65442","activity_notes":"Boiler Issue: The boiler showing error F75 - Can someone attend?","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 21:13 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 06:05 (roy)<\/b>Purchased heater and left on site.Found pump had seized but Michael explained how to free it.Ongoing issue but heating left working.Left heater on site in case of any issues<\/p>

07\/03\/2023 07:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56064","activity_ticket_id":"53208","ticket_reference":"HDT54289","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Security Issue:","ticket_address_1":"11 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Nottingham Place","cs_id":"2464","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2464","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65443","activity_notes":"Security Issue: Back plate missing from letter box.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 21:39 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 06:02 (roy)<\/b>Refixed plate inside of letter box.This is to stop anyone reaching through to unlock doorAll ok<\/p>

07\/03\/2023 08:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56065","activity_ticket_id":"53209","ticket_reference":"HDT54290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can you arrange for window restrictors to be fitted on window in the common area staircase ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65444","activity_notes":"Please can you arrange for window restrictors to be fitted on window in the common area staircase ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 09:12 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 12:37 (iain)<\/b>Window restrictor.<\/p>

07\/03\/2023 12:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56066","activity_ticket_id":"53210","ticket_reference":"HDT54291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power in the common parts ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/23","activity_end":"2023-03-07 09:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65445","activity_notes":"no power in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 09:24 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 09:43 (alan)<\/b>Fault with access control system not releasing doorTried to reset system, but unable to get to workLilian is going to get Turner security to look<\/p>

07\/03\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56067","activity_ticket_id":"53211","ticket_reference":"HDT54292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/23","activity_end":"2023-03-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65446","activity_notes":"THURSDAY 2 - 3PM TENANT HOME FOR ACCESS -Kitchen spotlights - to reinstate-Both fridge\/Oven lights-","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 09:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 16:32 (sandra)<\/b>Can we gain access on Thursday please between 2 3pm.waiting on confirmation <\/p>

08\/03\/2023 12:41 (sandra)<\/b>TENANT HOME 2 - 3PM FOR ACCESS THURSDAY <\/p>

09\/03\/2023 14:39 (alan)<\/b>Refix down lighter in kitchen Replace blown lamp in fridge Replace blown lamp in oven<\/p>

09\/03\/2023 15:22 (jane)<\/b>Soap dispenser on order - expected 15th March <\/p>

09\/03\/2023 15:23 (iain)<\/b>List of works.<\/p>

13\/03\/2023 14:45 (sandra)<\/b>soap dispenser in reception <\/p>

16\/03\/2023 13:29 (iain)<\/b>Soap.<\/p>

16\/03\/2023 13:35 (jane)<\/b>(Ticket Closed)<\/p>

28\/03\/2023 16:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2023 16:35 (sandra)<\/b>waiting on access to return as sink is still blocked <\/p>

30\/03\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56068","activity_ticket_id":"53211","ticket_reference":"HDT54292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/03\/23","activity_end":"2023-03-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65447","activity_notes":"THURSDAY 2 - 3PM TENANT HOME FOR ACCESS Leak stained ceiling in the kitchen. - is this current or old -Draft proof bedroom door (fire door) -Bathroom sink slow drainage kitchen cupboard door discoloured. measure it so we can send over a quote for replacement","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 09:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 16:32 (sandra)<\/b>Can we gain access on Thursday please between 2 3pm.waiting on confirmation <\/p>

08\/03\/2023 12:41 (sandra)<\/b>TENANT HOME 2 - 3PM FOR ACCESS THURSDAY <\/p>

09\/03\/2023 14:39 (alan)<\/b>Refix down lighter in kitchen Replace blown lamp in fridge Replace blown lamp in oven<\/p>

09\/03\/2023 15:22 (jane)<\/b>Soap dispenser on order - expected 15th March <\/p>

09\/03\/2023 15:23 (iain)<\/b>List of works.<\/p>

13\/03\/2023 14:45 (sandra)<\/b>soap dispenser in reception <\/p>

16\/03\/2023 13:29 (iain)<\/b>Soap.<\/p>

16\/03\/2023 13:35 (jane)<\/b>(Ticket Closed)<\/p>

28\/03\/2023 16:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2023 16:35 (sandra)<\/b>waiting on access to return as sink is still blocked <\/p>

30\/03\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56069","activity_ticket_id":"53212","ticket_reference":"HDT54293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating controllers ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65448","activity_notes":"TENANT HOME ALL DAY heating controllers I have a small issue that some of the controllers on the heating elements have gotten stuck. This is a small thing but I don't know how to fix it.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 10:41 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 06:27 (michaelk)<\/b>Attemded site to investigate faulty controls. Liased with tenant and checked all radiators, finding 4 x draton trv's sticking when closed. Will quote to replace.<\/p>

08\/03\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56070","activity_ticket_id":"53213","ticket_reference":"HDT54294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from roof ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1228","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1228","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/03\/23","activity_end":"2023-03-07 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65449","activity_notes":"leak from roof ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 11:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 15:02 (iain)<\/b>Roof leak.<\/p>

07\/03\/2023 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56071","activity_ticket_id":"53214","ticket_reference":"HDT54295","ticket_client":"2116","client_name":"Bancone ","ticket_title":"durgo valve needs replacing ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/23","activity_end":"2023-03-07 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65450","activity_notes":"Can I request an engineer to come at look at our durgo valve?It needs replacement- the gasses are not being pushed down and it is affecting area where our guests dines.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 11:26 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 06:30 (michaelk)<\/b>Attended site to inspect 4inch aav and found seal missing, located in the staff room. Collected replacement aav and fitted, leaving in full working order. 2hrs labour plus parts, total 130.40 ex vat.<\/p>

08\/03\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56072","activity_ticket_id":"53215","ticket_reference":"HDT54296","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/23","activity_end":"2023-03-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65451","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 12:04 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 12:10 (sandra)<\/b>booked for 15th <\/p>

15\/03\/2023 14:49 (alan)<\/b>Electrical inspection <\/p>

15\/03\/2023 14:51 (alan)<\/b>Electrical inspection <\/p>

15\/03\/2023 15:00 (michael)<\/b>(Ticket Closed)<\/p>

21\/03\/2023 08:59 (System)<\/b>NIC Sent<\/p>

21\/03\/2023 08:59 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56073","activity_ticket_id":"53216","ticket_reference":"HDT54297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/23","activity_end":"2023-03-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65452","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 12:09 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 12:10 (sandra)<\/b>booked for 15th <\/p>

15\/03\/2023 10:53 (alan)<\/b>Electrical inspection <\/p>

15\/03\/2023 10:57 (jane)<\/b>(Ticket Closed)<\/p>

21\/03\/2023 09:00 (System)<\/b>NIC Sent<\/p>

21\/03\/2023 09:00 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56074","activity_ticket_id":"53217","ticket_reference":"HDT54298","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/23","activity_end":"2023-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65453","activity_notes":"TENANT HOME FOR ACCESS MONDAY 14TH Theres something wrong with my lights that started this morning. When I turn it on, nothing happens, but when I flip the switch to turn it off, the lights flash on and then turn off. Attached is a video. the light switches for the bathroom and kitchen particularly are sticking","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 12:38 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 12:39 (sandra)<\/b>Hi Sandra, can you please book this in for next Monday 13THThe tenant is in to provide access.<\/p>

08\/03\/2023 08:58 (sandra)<\/b>I totally forgot that Im not available on Monday. Could we re-schedule this for Tuesday morning at 8am instead?rescheduled for 14th <\/p>

14\/03\/2023 10:36 (alan)<\/b>Replace faulty 3 dimmer modules in bedroom, bathroom and kitchen <\/p>

14\/03\/2023 10:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56075","activity_ticket_id":"53167","ticket_reference":"HDT54248","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replacement fridge ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/23","activity_end":"2023-03-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65454","activity_notes":"fridge is being delivered by AO.com on Tuesday 14th between 10 - 2pm","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 09:16 (System)<\/b>Ticket Created<\/p>

02\/03\/2023 09:18 (sandra)<\/b>email sent for details of the fridge <\/p>

09\/03\/2023 09:38 (sandra)<\/b>fridge is being delivered by AO.com on Tuesday 14th between 10 - 2pm<\/p>

14\/03\/2023 15:05 (roy)<\/b>Fridge deliveredTook to 3rd floor and fitted jn place <\/p>

14\/03\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56076","activity_ticket_id":"53218","ticket_reference":"HDT54299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15481 - entry hatch for Gas Safety Inspection ","ticket_address_1":"Flat 4.1, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1, 38 St Martins Lane ","cs_id":"1436","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1436","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/03\/23","activity_end":"2023-03-09 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65455","activity_notes":"entry hatch for Gas Safety Inspection ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 16:44 (sandra)<\/b>waiting on hatch <\/p>

08\/03\/2023 13:58 (jane)<\/b>Access via management keys today but ring intercom first <\/p>

09\/03\/2023 13:39 (michaelk)<\/b>Attended site to install 300mm access panel to the hallway ceiling. 2hrs labour plus parts, total 130 ex vat.<\/p>

09\/03\/2023 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56077","activity_ticket_id":"53219","ticket_reference":"HDT54300","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"To cut back bushes to enable fence panels to be installed ","ticket_address_1":"Argos Distribution Centre ","ticket_address_2":"","ticket_town":"Basildon","ticket_county":null,"ticket_postcode":"SS14","cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"08\/03\/23","activity_end":"2023-03-08 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65456","activity_notes":"To cut back bushes to enable fence panels to be installed ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2023 16:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 16:22 (jane)<\/b>Attending site tomorrow <\/p>

09\/03\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56078","activity_ticket_id":"53220","ticket_reference":"HDT54301","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"To track water supply from cleaners cupboard to restaurant","ticket_address_1":"90 Wigmore Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 3RD","cs_address_1":"90 Wigmore Street ","cs_id":"777","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 3RD","ticket_client_site":"777","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/23","activity_end":"2023-03-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65457","activity_notes":"To track water supply from cleaners cupboard to restaurantFRIDAY 17TH BETWEEN 8 - 9AM ACCESS TO FIVE GUYS Nishan is the General Manager to ask for on attendance. ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 16:25 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 16:26 (sandra)<\/b>waiting for access into Five Guys on Friday 17th at 8am <\/p>

10\/03\/2023 09:44 (sandra)<\/b> Nishan is the General Manager to ask for on attendance. BOOKED FOR 8AM 17TH Friday <\/p>

20\/03\/2023 07:10 (michaelk)<\/b>Attended site to investigate why the cleaners sink has lost the water supply, via the restaurant. We found that the shop refurbishment had cut off the supply in the basement gents toilet, I will forward report to the office. 3hrs labour 2 x engineers. 280<\/p>

20\/03\/2023 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56079","activity_ticket_id":"53221","ticket_reference":"HDT54302","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can you check the washing machine. ","ticket_address_1":"Flat 8","ticket_address_2":"96-100 New Cavendish Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"2465","cs_address_2":"96-100 New Cavendish Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2465","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/03\/23","activity_end":"2023-03-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65458","activity_notes":"Can you check the washing machine. that is is plumbed in correctly and the water to it is turned on.","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2023 16:39 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 16:43 (sandra)<\/b>1pm with William on Wednesday <\/p>

08\/03\/2023 13:57 (sandra)<\/b>Roy didnt turn up on time so William needs to reschedule <\/p>

08\/03\/2023 15:37 (sandra)<\/b>I have spoken to William and he advised he will contact the tenant to find out access and to arrange another time for this and get back to you.<\/p>

16\/03\/2023 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56080","activity_ticket_id":"53222","ticket_reference":"HDT54303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15482 - New fire rated door ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/23","activity_end":"2023-03-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65459","activity_notes":"To allow to attend the above site with all necessary plant and materials and carry out protection works asrequired.To carefully remove existing defective door to 3rd floor flat and set aside ironmongery for reuse.Supply and install new half hour fire rated door back to aperture, reinstate ironmongery and allow toprime, undercoat and apply top coat to new door.Remove all waste from site and dispose of environmentally friendly at waste transfer site on completion.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 10:37 (sandra)<\/b>awaiting confirmation of access to measure up <\/p>

08\/03\/2023 14:20 (sandra)<\/b>measuring the door today (Wednesday) asked to return Friday to install <\/p>

09\/03\/2023 10:17 (sandra)<\/b>waiting on confirmation to fit door Friday. Painting will then be carried out on Monday <\/p>

09\/03\/2023 14:07 (travis)<\/b>Fire door collection & preparation.<\/p>

09\/03\/2023 14:38 (sandra)<\/b>booked for Friday and to be sealed with acrylic before hanigng.waiting for confirmation of access on Monday to paint <\/p>

10\/03\/2023 15:51 (travis)<\/b>Replacement of fire door plus decoration.<\/p>

15\/03\/2023 09:23 (dean)<\/b>Done 110.00<\/p>

15\/03\/2023 09:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56081","activity_ticket_id":"52547","ticket_reference":"HDT53628","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15347 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"1972","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2R 8DD","ticket_client_site":"1972","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/03\/23","activity_end":"2023-03-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65460","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 15:04 (jane)<\/b>Requested if we can commence works on Tuesday 21st February <\/p>

21\/02\/2023 11:12 (jane)<\/b>Works commencing today for 3 weeks <\/p>

06\/03\/2023 17:04 (travis)<\/b>List of works.<\/p>

07\/03\/2023 15:21 (travis)<\/b>List of works.<\/p>

17\/03\/2023 15:42 (travis)<\/b>List of works <\/p>

17\/03\/2023 16:06 (iain)<\/b>List of works.<\/p>

23\/03\/2023 10:31 (travis)<\/b>List of works.<\/p>

24\/03\/2023 10:14 (dean)<\/b>Painting <\/p>

27\/03\/2023 08:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56082","activity_ticket_id":"53223","ticket_reference":"HDT54304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/23","activity_end":"2023-03-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65461","activity_notes":"list of works: MONDAY 8AM 3. The boiler gives away barely warm water or very little of it. If you open the water intake valve as it should be, it cannot heat the water enough and the shower is barely warm. If you almost close the water intake valve, the water is hot enough but the water pressure is negligible. I believe the boiler has deteriorated in its function as in previous winters there was no such problem. Gas engineer to investigate Also, while minor still an inconvenience that it's hard to get the necessary temperature mixing hot and cold water now as the cold water pressure is much higher, and opening the cold water faucet a little changes the resulting temperature too much. Plumber to assist","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 09:11 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 09:50 (sandra)<\/b>BOOKED FOR MONDAY AT 8AM <\/p>

14\/03\/2023 07:02 (alan)<\/b>Look at AHU not working correctly Found control panel not to be working and filters to be blocked Awaiting price and availability on parts <\/p>

14\/03\/2023 07:57 (michaelk)<\/b>Attended site to investigate various issues reported with the hot water. Tested all components to the boiler and water system and found the boiler was nit achieving the correct water temperature. I will provide a quote to repair. 2hrs labour 95<\/p>

24\/03\/2023 09:31 (sandra)<\/b>still awaiting prices from the supplier <\/p>

31\/03\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56083","activity_ticket_id":"53223","ticket_reference":"HDT54304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/23","activity_end":"2023-03-16 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65462","activity_notes":"MONDAY 8AM 4. There is again mold on the walls and ceiling in the bathroom. Investigate any time, fix no earlier than next week. Engineer to check on bathroom fan REPLACEMENT?5. Could Reddan help me mount a computer display on the wall in the living room using a VESA adapter? It's like mounting a TV on the wall. Investigate any time, fix some time later. It's not possible to mount on the wall as it may damage the wall. CAN YOU SEE IF THIS CAN BE DONE ON THIS WALL PLEASE ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 09:11 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 09:50 (sandra)<\/b>BOOKED FOR MONDAY AT 8AM <\/p>

14\/03\/2023 07:02 (alan)<\/b>Look at AHU not working correctly Found control panel not to be working and filters to be blocked Awaiting price and availability on parts <\/p>

14\/03\/2023 07:57 (michaelk)<\/b>Attended site to investigate various issues reported with the hot water. Tested all components to the boiler and water system and found the boiler was nit achieving the correct water temperature. I will provide a quote to repair. 2hrs labour 95<\/p>

24\/03\/2023 09:31 (sandra)<\/b>still awaiting prices from the supplier <\/p>

31\/03\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56084","activity_ticket_id":"53186","ticket_reference":"HDT54267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15475 - Removal of tenants Rubbish","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/03\/23","activity_end":"2023-03-09 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65463","activity_notes":"Removal of tenants Rubbish","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 12:37 (iain)<\/b>Clearance.<\/p>

08\/03\/2023 13:50 (travis)<\/b>Dismantle basement steel kitchen units and store on first fl,ready for collection.<\/p>

09\/03\/2023 15:19 (iain)<\/b>Clearance.<\/p>

09\/03\/2023 15:21 (travis)<\/b>Closed restaurant rubbish\/furniture clearance\/disposal.<\/p>

09\/03\/2023 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56085","activity_ticket_id":"53224","ticket_reference":"HDT54305","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to move all the items left in the corridor and place it in Flat 2 asap.","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65464","activity_notes":"to move all the items left in the corridor and place it in Flat 2 asap.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 11:01 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 15:51 (iain)<\/b>Move items back to flat.<\/p>

09\/03\/2023 08:54 (roy)<\/b>Move items in hallway back into flat 2<\/p>

09\/03\/2023 09:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56086","activity_ticket_id":"53224","ticket_reference":"HDT54305","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to move all the items left in the corridor and place it in Flat 2 asap.","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65465","activity_notes":"to move all the items left in the corridor and place it in Flat 2 asap.","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 11:01 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 15:51 (iain)<\/b>Move items back to flat.<\/p>

09\/03\/2023 08:54 (roy)<\/b>Move items in hallway back into flat 2<\/p>

09\/03\/2023 09:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56087","activity_ticket_id":"53225","ticket_reference":"HDT54306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating and hot water to Flat 1 ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/23","activity_end":"2023-03-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65466","activity_notes":"No heating and hot water to Flat 1 Can you ask them to call Sagiv - 07958 230412 once on site? He will provide access to the flat. ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 13:55 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 19:32 (michaelk)<\/b>Attended site to investigate reported heating and hot water faults. Found heating running fully operational, tested hot water and found the boost element working ok, however the out of hours element had tripped. Re-set and tested the heater over an hour period which was left running. I would recommend replacing the lower element and cleaning out the cylinder at the same time to prevent overheating fault from reoccurring.Note; I have ordered the replacement element.2hrs labour 95<\/p>

09\/03\/2023 09:15 (sandra)<\/b>ordered the replacement element.<\/p>

13\/03\/2023 10:51 (sandra)<\/b>emailed for Tuesday <\/p>

14\/03\/2023 09:29 (sandra)<\/b>booked for Wednesday call landlord <\/p>

17\/03\/2023 06:59 (michaelk)<\/b>Attended site to drain down unvented water heater and replace lower immersion. Completed work and fully tested on completion. 4hrs labour plus parts, total 233 ex vat<\/p>

17\/03\/2023 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56088","activity_ticket_id":"53226","ticket_reference":"HDT54307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water meter needs to be read today","ticket_address_1":"30 St Martins Lane \/38-39 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 St Martins Lane \/38-39 William IV Street ","cs_id":"2136","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2136","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65467","activity_notes":"water meter needs to be read todaymeter is outside the property","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 14:01 (System)<\/b>Ticket Created<\/p>

08\/03\/2023 14:39 (travis)<\/b>Meter reading.<\/p>

08\/03\/2023 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56089","activity_ticket_id":"53170","ticket_reference":"HDT54251","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/15455 - replacement water heater ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65468","activity_notes":"replacement water heater ","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 10:52 (sandra)<\/b>BOOKED FOR WEDNESDAY 8TH <\/p>

08\/03\/2023 19:24 (michaelk)<\/b>Attended site to drain down water heater on the ground floor and to replace the faulty element. Completed work and tested for tighteness. Note; the power to the heater will need to be reinstated by Alan, informed office. Quoted works <\/p>

09\/03\/2023 09:46 (alan)<\/b>Switch MCB in fuse box back on for water heater Test and leave working <\/p>

09\/03\/2023 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56090","activity_ticket_id":"53227","ticket_reference":"HDT54308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light fitting faulty","ticket_address_1":"11A Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/03\/23","activity_end":"2023-03-09 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65469","activity_notes":"light fitting faulty","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2023 09:12 (System)<\/b>Ticket Created<\/p>

09\/03\/2023 09:45 (alan)<\/b>Replace broken lamp in light fitting outside flat 2<\/p>

09\/03\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56091","activity_ticket_id":"53222","ticket_reference":"HDT54303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15482 - New fire rated door ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/03\/23","activity_end":"2023-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65470","activity_notes":"New fire rated door WAITING ON CONFIRMATION OF ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2023 10:37 (sandra)<\/b>awaiting confirmation of access to measure up <\/p>

08\/03\/2023 14:20 (sandra)<\/b>measuring the door today (Wednesday) asked to return Friday to install <\/p>

09\/03\/2023 10:17 (sandra)<\/b>waiting on confirmation to fit door Friday. Painting will then be carried out on Monday <\/p>

09\/03\/2023 14:07 (travis)<\/b>Fire door collection & preparation.<\/p>

09\/03\/2023 14:38 (sandra)<\/b>booked for Friday and to be sealed with acrylic before hanigng.waiting for confirmation of access on Monday to paint <\/p>

10\/03\/2023 15:51 (travis)<\/b>Replacement of fire door plus decoration.<\/p>

15\/03\/2023 09:23 (dean)<\/b>Done 110.00<\/p>

15\/03\/2023 09:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56092","activity_ticket_id":"53228","ticket_reference":"HDT54309","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Reception Gents Toilet ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kensal Road Kensal Rise ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"2462","cs_address_2":"300 Kensal Road Kensal Rise ","cs_town":"London ","cs_postcode":"W10 5BE","ticket_client_site":"2462","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/23","activity_end":"2023-03-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65471","activity_notes":"The reception gents urinal is overflowing and also a leak is coming behind the urinal panel.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2023 10:14 (System)<\/b>Ticket Created<\/p>

09\/03\/2023 14:44 (roy)<\/b>Cleared blockage to urinalsRefixed traps as both leaking. Nothing I can do regarding water under vinyl. Used aqua vac to clear as much as possible.Flushing every 6 minutes so surprised it got blocked.Resealed plinth<\/p>

09\/03\/2023 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56093","activity_ticket_id":"53229","ticket_reference":"HDT54310","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15487 - pipework modifications ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Network Hub","cs_id":"2462","cs_address_2":"300 Kensal Road Kensal Rise ","cs_town":"London ","cs_postcode":"W10 5BE","ticket_client_site":"2462","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/23","activity_end":"2023-03-24 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65472","activity_notes":"Friday 24th MARCH AT 8AM pipework modifications To carry out pipework freeze in the 1st floor Gents toilet to complete pipework modifications and toreplace the faulty lockshield valve. Commission, test and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 10:55 (sandra)<\/b>emailed for Tuesday 21st <\/p>

14\/03\/2023 10:11 (sandra)<\/b>CONFIRMED 8AM 21ST<\/p>

22\/03\/2023 08:21 (michaelk)<\/b>Attended site however the hired freeze machine was found to be faulty. We have rearranged for friday.No labour charge.<\/p>

24\/03\/2023 09:38 (sandra)<\/b>reattending today with new equipment <\/p>

27\/03\/2023 07:43 (michaelk)<\/b>Re-attended site with a replacement freeze machine, completed the replacement lockshield valve and left site fully operational. Total 768 ex vat<\/p>

27\/03\/2023 08:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56094","activity_ticket_id":"53230","ticket_reference":"HDT54311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/23","activity_end":"2023-03-29 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65473","activity_notes":"dishwasher has a cracked door. does this need to be replaced if so please take details ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2023 11:06 (System)<\/b>Ticket Created<\/p>

09\/03\/2023 11:07 (sandra)<\/b>waiting for access <\/p>

09\/03\/2023 14:37 (sandra)<\/b>repairaid have details to quote for replacement <\/p>

09\/03\/2023 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56095","activity_ticket_id":"53230","ticket_reference":"HDT54311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/03\/23","activity_end":"2023-03-22 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65474","activity_notes":"dishwasher has a cracked door. does this need to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2023 11:06 (System)<\/b>Ticket Created<\/p>

09\/03\/2023 11:07 (sandra)<\/b>waiting for access <\/p>

09\/03\/2023 14:37 (sandra)<\/b>repairaid have details to quote for replacement <\/p>

09\/03\/2023 16:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56096","activity_ticket_id":"53231","ticket_reference":"HDT54312","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leaking skylight ","ticket_address_1":"80 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre","cs_id":"2441","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2441","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/23","activity_end":"2023-03-09 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65475","activity_notes":"leaking skylight pictures sent separately","activity_timesheet":null,"ticket_notes_combined":"

09\/03\/2023 14:23 (System)<\/b>Ticket Created<\/p>

09\/03\/2023 14:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56097","activity_ticket_id":"53232","ticket_reference":"HDT54313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15461 - Replacement blinds - amended quotation ","ticket_address_1":"Flat 4,","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,","cs_id":"2340","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2340","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/23","activity_end":"2023-04-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65476","activity_notes":"Replacement blinds - amended quotation blinds are in the officeWEDNESAY 12TH AFTER 11 AM ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2023 15:44 (jane)<\/b>Blinds on order - 3 weeks lead-time <\/p>

24\/03\/2023 16:30 (jane)<\/b>Blinds anticipated dispatch date 6th April 2023<\/p>

05\/04\/2023 11:35 (sandra)<\/b>emailed for access 6th<\/p>

06\/04\/2023 14:29 (sandra)<\/b>booked for 12th after 11 am <\/p>

12\/04\/2023 14:12 (travis)<\/b>X4 blinds fitted.<\/p>

12\/04\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 15:37 (roy)<\/b>Assiat Travis<\/p>

12\/04\/2023 15:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56098","activity_ticket_id":"53211","ticket_reference":"HDT54292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/03\/23","activity_end":"2023-03-15 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65477","activity_notes":"For soap dispenser ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2023 09:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 16:32 (sandra)<\/b>Can we gain access on Thursday please between 2 3pm.waiting on confirmation <\/p>

08\/03\/2023 12:41 (sandra)<\/b>TENANT HOME 2 - 3PM FOR ACCESS THURSDAY <\/p>

09\/03\/2023 14:39 (alan)<\/b>Refix down lighter in kitchen Replace blown lamp in fridge Replace blown lamp in oven<\/p>

09\/03\/2023 15:22 (jane)<\/b>Soap dispenser on order - expected 15th March <\/p>

09\/03\/2023 15:23 (iain)<\/b>List of works.<\/p>

13\/03\/2023 14:45 (sandra)<\/b>soap dispenser in reception <\/p>

16\/03\/2023 13:29 (iain)<\/b>Soap.<\/p>

16\/03\/2023 13:35 (jane)<\/b>(Ticket Closed)<\/p>

28\/03\/2023 16:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2023 16:35 (sandra)<\/b>waiting on access to return as sink is still blocked <\/p>

30\/03\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56099","activity_ticket_id":"53233","ticket_reference":"HDT54314","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"broken glass ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107 - 115 Long Acre","cs_id":"2320","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2320","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/23","activity_end":"2023-03-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65478","activity_notes":"Please rase a job under 107-115 Long acre to replace broken glass in dry riser. On staircase 8 ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2023 15:48 (System)<\/b>Ticket Created<\/p>

10\/03\/2023 11:29 (iain)<\/b>Details sent to office.<\/p>

10\/03\/2023 11:29 (iain)<\/b>Details sent to office.<\/p>

10\/03\/2023 11:32 (jane)<\/b>Dry Riser wired glass ordered and dry riser sign ordered - 3-5 days lead-time <\/p>

10\/03\/2023 13:47 (jane)<\/b>Collected new glass for engineer, Dry Riser sign on order - 3 days lead-time <\/p>

13\/03\/2023 16:07 (iain)<\/b>Replacement dry riser glass.<\/p>

13\/03\/2023 16:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56100","activity_ticket_id":"53234","ticket_reference":"HDT54315","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please rase a job under 107-115 Long acre to replace floor top floor landing 7","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107 - 115 Long Acre","cs_id":"2306","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2306","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/04\/23","activity_end":"2023-04-06 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65479","activity_notes":"Please rase a job under 107-115 Long acre to replace floor staircase 7 top floor landing ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2023 15:50 (System)<\/b>Ticket Created<\/p>

10\/03\/2023 11:29 (iain)<\/b>Details sent to office.<\/p>

10\/03\/2023 11:33 (sandra)<\/b>details forwarded to MR<\/p>

21\/03\/2023 12:16 (iain)<\/b>Uplifted floor and disposed of. Sample taken.<\/p>

03\/04\/2023 10:39 (sandra)<\/b>flooring expect w\/c 3rd <\/p>

06\/04\/2023 15:46 (iain)<\/b>Flooring.<\/p>

06\/04\/2023 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56101","activity_ticket_id":"53235","ticket_reference":"HDT54316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15490 - replacement dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/03\/23","activity_end":"2023-03-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65480","activity_notes":"replacement dishwasher OPTION ONE OPTION ONE: To disconnect and remove existing dishwasher and dispose of correctly at waste transfer site. To then supply and install new dishwater Indesit DSIO3T224EZUKN into place - commission, test and leave in full working order. ","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2023 09:59 (sandra)<\/b>expected 17th March <\/p>

17\/03\/2023 14:48 (sandra)<\/b>booked for Thursday 23rd awaiting confirmation of access details <\/p>

21\/03\/2023 15:27 (sandra)<\/b>10-2pm<\/p>

23\/03\/2023 18:47 (roy)<\/b>Access for Repair AidReplace dishwasher<\/p>

23\/03\/2023 19:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56102","activity_ticket_id":"53236","ticket_reference":"HDT54317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/03\/23","activity_end":"2023-03-10 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65481","activity_notes":"no hot water tenant will be home after 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 09:01 (System)<\/b>Ticket Created<\/p>

10\/03\/2023 09:11 (sandra)<\/b>today at 2pm<\/p>

13\/03\/2023 12:40 (roy)<\/b>There is hot water to bath\/Shower but not as hot as kitchen, basin or other shower.Possibly valve needs cleaning or new valves.Boiler is definitely ok<\/p>

14\/03\/2023 11:59 (jane)<\/b>(Ticket Closed)<\/p>

15\/03\/2023 15:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/03\/2023 07:02 (michaelk)<\/b>Attended site to investigate reported hot water\/shower issue. The problem is in the main bathroom which requires a thermostatic cartridge and a replacement hose. The ensuite shower head is scaled which also requires a replacement. All parts to be ordered. 1hr labour 50<\/p>

23\/03\/2023 07:41 (michaelk)<\/b>Attended site to replace reported shower spares to both bathrooms. Replaced thermostatic cartridge and shower hose to the main bathroom, setting mixer temperatures on completion. Changed shower handset in the ensuite bathroom.3hrs labour plus parts total 262.78 ex vat.<\/p>

23\/03\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56103","activity_ticket_id":"53237","ticket_reference":"HDT54318","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/03\/23","activity_end":"2023-03-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65482","activity_notes":"Tenant home for access FRIDAY AT 8AM list of works:- I need to provide the EPC assessor with the thickness of the ceiling insulation. Can your team help with it? It should be 100 mm or morepicture required with tap measure - The toilet roll holder needs to be replaced- Traces of damp between the staircase (top part) and the terrace exit. This historical problem occurred when the drain under the decking got blocked. Can it be investigated and redecorated once repaired?- The boiler screen is showing service required Can it be checked? Call Michael when on site ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 10:17 (System)<\/b>Ticket Created<\/p>

11\/03\/2023 10:38 (iain)<\/b>List of works.<\/p>

13\/03\/2023 11:40 (sandra)<\/b>emailed for appointment on Thursday at 8am to carry out access panel and insulation investigations and also decking works. <\/p>

15\/03\/2023 12:21 (sandra)<\/b>ACCESS CONFIRMED FOR FRIDAY 8AM <\/p>

17\/03\/2023 11:32 (travis)<\/b>Roofing works ect.<\/p>

17\/03\/2023 11:33 (iain)<\/b>Roof works and ceiling access.<\/p>

17\/03\/2023 12:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56104","activity_ticket_id":"53238","ticket_reference":"HDT54319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15492 - Replacement kitchen cupboard door ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/23","activity_end":"2023-03-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65483","activity_notes":"Replacement kitchen cupboard door ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 13:45 (jane)<\/b>Received new kitchen door <\/p>

10\/03\/2023 14:16 (sandra)<\/b>access asked for Monday 13th at 8am <\/p>

13\/03\/2023 16:06 (iain)<\/b>Kitchen cupboard door.<\/p>

13\/03\/2023 16:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56105","activity_ticket_id":"53239","ticket_reference":"HDT54320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"controller not working ","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/23","activity_end":"2023-03-20 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65484","activity_notes":"controller not working Hi Sandra, can you arrange for an engineer to check on his controller.There's power to it but the tenant could not adjust the temperature. The tenant is in around 10.30am to provide access.Monday ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 14:05 (System)<\/b>Ticket Created<\/p>

10\/03\/2023 14:06 (sandra)<\/b>The tenant is in around 10.30am to provide access.Monday <\/p>

14\/03\/2023 08:01 (michaelk)<\/b>Attended site to investigate heating controller. Found honeywell controller screen intermittently was going blank. A replacement controller is required. We was also asked to look at the basinbtrap which was leaking. A replacement trap is required as the seals are leaking. Both items will be ordered. 2hrs labour 95<\/p>

14\/03\/2023 11:30 (sandra)<\/b> A replacement trap is required as the seals are leaking. Both items will be ordered.awaiting parts <\/p>

20\/03\/2023 07:07 (michaelk)<\/b>Attended site to replace faulty black adjustable basin waste and honeywell home wireless programmable thermostat. Completed both jobs and left fully operational. 3hrs labour plus parts, total 287.98 ex vat<\/p>

21\/03\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56106","activity_ticket_id":"53240","ticket_reference":"HDT54321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15483 - Replacement actuators for Flat 5 and 8","ticket_address_1":"29-31 Rathbone ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29-31 Rathbone ","cs_id":"2466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2466","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/23","activity_end":"2023-03-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65485","activity_notes":"Replacement actuators for Flat 5 and 8booked for Monday at 8am it will be vacant get keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 10:54 (sandra)<\/b>emailed for Wednesday 15th<\/p>

14\/03\/2023 11:29 (sandra)<\/b>waiting on confirmation and access details <\/p>

14\/03\/2023 11:58 (sandra)<\/b>awaiting another appointment from the LL<\/p>

15\/03\/2023 12:33 (sandra)<\/b>The flats will be vacant on Monday. Please see access details below:Front door code: 7671A Flat 5 Door Code: 6430.Flat 8 Door Code: 3627.<\/p>

20\/03\/2023 15:56 (michaelk)<\/b>Attended site to carry out quoted work. Completed installation of 6 x nuheat actuators to flats 5 and 8. 4 hrs labour plus parts, total 298 ex vat.<\/p>

20\/03\/2023 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56107","activity_ticket_id":"53241","ticket_reference":"HDT54322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out FOUR monthly routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":"Coliseum and Opera Quarter ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Coliseum and Opera Quarter ","cs_id":"2467","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2467","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/03\/23","activity_end":"2023-03-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65486","activity_notes":"To carry out FOUR monthly routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 14:21 (System)<\/b>Ticket Created<\/p>

10\/03\/2023 14:24 (jane)<\/b>Emailed client to advise we would like start the gutter clearances on Tuesday 14th March and asked for access into various properties <\/p>

14\/03\/2023 16:10 (iain)<\/b>Coliseum roofs.<\/p>

15\/03\/2023 16:05 (iain)<\/b>Coliseum roofs.<\/p>

16\/03\/2023 16:16 (iain)<\/b>Opera quarter roofs.<\/p>

17\/03\/2023 16:07 (iain)<\/b>Opera quarter roofs.<\/p>

21\/03\/2023 07:49 (iain)<\/b>Roofs.<\/p>

21\/03\/2023 07:49 (iain)<\/b>Roofs.<\/p>

21\/03\/2023 12:17 (iain)<\/b>Roofs.<\/p>

23\/03\/2023 16:02 (iain)<\/b>Roofs.<\/p>

24\/03\/2023 14:57 (iain)<\/b>Roofs.<\/p>

28\/03\/2023 14:38 (iain)<\/b>Roofs.<\/p>

28\/03\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56108","activity_ticket_id":"53242","ticket_reference":"HDT54323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 13 Goodwins Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 13 Goodwins Court ","cs_id":"2235","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2235","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65487","activity_notes":"Gas compliance testing without PATaccess details shortly ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 14:42 (System)<\/b>Ticket Created<\/p>

13\/03\/2023 10:15 (sandra)<\/b>booked for 16th <\/p>

17\/03\/2023 07:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/03\/2023 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56109","activity_ticket_id":"53243","ticket_reference":"HDT54324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1096","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1096","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65488","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 14:46 (System)<\/b>Ticket Created<\/p>

13\/03\/2023 10:15 (sandra)<\/b>booked for 16th<\/p>

17\/03\/2023 07:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/03\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56110","activity_ticket_id":"53244","ticket_reference":"HDT54325","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Boiler Service ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/23","activity_end":"2023-03-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65489","activity_notes":"Boiler Service ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 15:34 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 10:43 (sandra)<\/b>emailed for 23rd. Awaiting confirmation <\/p>

23\/03\/2023 09:53 (sandra)<\/b>booked for 27th <\/p>

28\/03\/2023 08:10 (michaelk)<\/b>Attended site to complete annual gas service\/inspection. Completed work and left in full working order. Note; the lower vent in to the plantroom has been sealed off due to the proximity the boiler n2 flue. The air intake going forward, could be redirected. 8hrs labour 365<\/p>

28\/03\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56111","activity_ticket_id":"53023","ticket_reference":"HDT54104","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/15424 - Electrical works to Head Masters Study ","ticket_address_1":"Barnard's Inn Hall ","ticket_address_2":"Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC1N 2HH","cs_address_1":"Barnard's Inn Hall ","cs_id":"1768","cs_address_2":"Holborn","cs_town":"London","cs_postcode":"EC1N 2HH","ticket_client_site":"1768","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/23","activity_end":"2023-03-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65490","activity_notes":"Electrical works to Head Masters Study ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2023 10:11 (jane)<\/b>Proposed dates to the client over two weekends Saturday 4th and Sunday 5th March And then Saturday 11th & Sunday 12th March <\/p>

22\/02\/2023 11:10 (jane)<\/b>Confirmed with client for :The weekend of 11th+12th and 18th +19th March <\/p>

13\/03\/2023 07:04 (roy)<\/b>Quoted works <\/p>

13\/03\/2023 07:04 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 08:59 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 09:07 (roy)<\/b>Assist Alan<\/p>

20\/03\/2023 11:14 (michael)<\/b>(Ticket Closed)<\/p>

20\/03\/2023 15:16 (alan)<\/b>Quoted works<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56112","activity_ticket_id":"53023","ticket_reference":"HDT54104","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/15424 - Electrical works to Head Masters Study ","ticket_address_1":"Barnard's Inn Hall ","ticket_address_2":"Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC1N 2HH","cs_address_1":"Barnard's Inn Hall ","cs_id":"1768","cs_address_2":"Holborn","cs_town":"London","cs_postcode":"EC1N 2HH","ticket_client_site":"1768","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/03\/23","activity_end":"2023-03-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65491","activity_notes":"Electrical works to Head Masters Study ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2023 10:11 (jane)<\/b>Proposed dates to the client over two weekends Saturday 4th and Sunday 5th March And then Saturday 11th & Sunday 12th March <\/p>

22\/02\/2023 11:10 (jane)<\/b>Confirmed with client for :The weekend of 11th+12th and 18th +19th March <\/p>

13\/03\/2023 07:04 (roy)<\/b>Quoted works <\/p>

13\/03\/2023 07:04 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 08:59 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 09:07 (roy)<\/b>Assist Alan<\/p>

20\/03\/2023 11:14 (michael)<\/b>(Ticket Closed)<\/p>

20\/03\/2023 15:16 (alan)<\/b>Quoted works<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56113","activity_ticket_id":"53145","ticket_reference":"HDT54226","ticket_client":"2147","client_name":"Hovarda","ticket_title":"MDR\/SW\/15464 - Access panel installation","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"2449","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"2449","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/23","activity_end":"2023-03-13 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65492","activity_notes":"Access panel installation","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2023 15:32 (sandra)<\/b>awaiting proforma to be paid <\/p>

08\/03\/2023 09:33 (sandra)<\/b>panels to be ordered.Asked what the access details are for which days\/times are preferred<\/p>

08\/03\/2023 10:30 (sandra)<\/b>I'm on site from 9-5 Mon to Fri. On Mondays we are closed for service, the rest of the weekdays the restaurant is open from 5pm. I will be on leave from 10th until 19th, but once you have a date I will organise for someone to be in and give access <\/p>

08\/03\/2023 16:50 (jane)<\/b>2No access panels on order, expected in stock on Friday 10th March <\/p>

10\/03\/2023 14:12 (sandra)<\/b>provisionally booked for Monday 9am <\/p>

13\/03\/2023 14:29 (travis)<\/b>Ceiling access works <\/p>

13\/03\/2023 16:08 (iain)<\/b>Panels and opening up works.<\/p>

13\/03\/2023 16:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56114","activity_ticket_id":"53245","ticket_reference":"HDT54326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" External signage light","ticket_address_1":"33 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Newport Court ","cs_id":"2469","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/03\/23","activity_end":"2023-03-16 08:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65493","activity_notes":" External signage lightPlease could you attend to look at repairing the external signage light at 33 Newport Court?They have reported this hasnt been working for a while.","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 10:34 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 13:52 (alan)<\/b>Replace connection lead to LED light in blade sign<\/p>

16\/03\/2023 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56115","activity_ticket_id":"53247","ticket_reference":"HDT54328","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas inspection and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1973","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1973","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65494","activity_notes":"Gas inspection and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:00 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 07:17 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

04\/04\/2023 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56116","activity_ticket_id":"53248","ticket_reference":"HDT54329","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65495","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:02 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 12:45 (sandra)<\/b>with keys but knock first 3rd April <\/p>

04\/04\/2023 07:15 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

04\/04\/2023 07:16 (michaelk)<\/b>Fitted replacement co alarm. 1hr labour plusbparts, total 70<\/p>

04\/04\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56117","activity_ticket_id":"53249","ticket_reference":"HDT54330","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2471","cs_address_2":"137 Long Acre ","cs_town":"LONDON ","cs_postcode":"WC2E 9AA","ticket_client_site":"2471","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65496","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:03 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 12:46 (sandra)<\/b>with management keys <\/p>

04\/04\/2023 07:11 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

04\/04\/2023 07:13 (michaelk)<\/b>Fitted replacement co alarm 1hr labour plus parts, total 70<\/p>

04\/04\/2023 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56118","activity_ticket_id":"53250","ticket_reference":"HDT54331","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 2, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2191","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65497","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:05 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 07:07 (michaelk)<\/b>This certificate wasn't completed due to the boiler failing a flue integrity test. This has been shut down as per 'at risk' procedure.<\/p>

04\/04\/2023 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56119","activity_ticket_id":"53251","ticket_reference":"HDT54332","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 3, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2192","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/23","activity_end":"2023-04-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65498","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:07 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 08:09 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

05\/04\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56120","activity_ticket_id":"53252","ticket_reference":"HDT54333","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 4 ","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"2325","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/23","activity_end":"2023-04-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65499","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:09 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 08:09 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

05\/04\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56121","activity_ticket_id":"53253","ticket_reference":"HDT54334","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"821","cs_address_2":"15 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"821","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/23","activity_end":"2023-04-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65500","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:11 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 08:08 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

05\/04\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56122","activity_ticket_id":"53254","ticket_reference":"HDT54335","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 7","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1926","cs_address_2":"15 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1926","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/23","activity_end":"2023-04-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65501","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:12 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 08:07 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

05\/04\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56123","activity_ticket_id":"53255","ticket_reference":"HDT54336","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1696","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65502","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:14 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 07:10 (michaelk)<\/b>Completed gas and plumbing check. 85<\/p>

04\/04\/2023 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56124","activity_ticket_id":"53256","ticket_reference":"HDT54337","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"2144","cs_address_2":"15 Slingsby Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2144","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65503","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:15 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 07:09 (michaelk)<\/b>Completed gas and plumbing check. 85<\/p>

04\/04\/2023 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56125","activity_ticket_id":"53257","ticket_reference":"HDT54338","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/23","activity_end":"2023-04-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65504","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 11:17 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 12:47 (sandra)<\/b>with keys but knock first <\/p>

06\/04\/2023 16:38 (sandra)<\/b>11th Tuesday <\/p>

13\/04\/2023 21:16 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

14\/04\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56126","activity_ticket_id":"53237","ticket_reference":"HDT54318","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/03\/23","activity_end":"2023-03-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65505","activity_notes":"with iain waiting confirmation of access ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 10:17 (System)<\/b>Ticket Created<\/p>

11\/03\/2023 10:38 (iain)<\/b>List of works.<\/p>

13\/03\/2023 11:40 (sandra)<\/b>emailed for appointment on Thursday at 8am to carry out access panel and insulation investigations and also decking works. <\/p>

15\/03\/2023 12:21 (sandra)<\/b>ACCESS CONFIRMED FOR FRIDAY 8AM <\/p>

17\/03\/2023 11:32 (travis)<\/b>Roofing works ect.<\/p>

17\/03\/2023 11:33 (iain)<\/b>Roof works and ceiling access.<\/p>

17\/03\/2023 12:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56127","activity_ticket_id":"53258","ticket_reference":"HDT54339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse and Dolphin yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2016","cs_address_2":"1-3 Horse and Dolphin yard ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2016","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/23","activity_end":"2023-03-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65506","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2023 11:50 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56128","activity_ticket_id":"53259","ticket_reference":"HDT54340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/23","activity_end":"2023-03-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65507","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2023 11:52 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 09:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56129","activity_ticket_id":"53140","ticket_reference":"HDT54221","ticket_client":"2123","client_name":"Hamptons ","ticket_title":"Replacement joints to manifold ","ticket_address_1":"Flat 13, 4 Stewart Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13, 4 Stewart Street ","cs_id":"1798","cs_address_2":"","cs_town":"London","cs_postcode":"E1 6FQ","ticket_client_site":"1798","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65508","activity_notes":"new joints to be fitted and seals to stop leak ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 14:03 (System)<\/b>Ticket Created<\/p>

27\/02\/2023 14:09 (sandra)<\/b>Thursday 8am <\/p>

02\/03\/2023 10:15 (michaelk)<\/b>Attended site thisvmorning to install thicker o-ring seals to the manifold, however this again hasn't worked. The connections I believe, due to age, have stretched which is causing a problem sealing. I have tracked down the new swivel joints and have ordered them, once they arrive I'll inspect to see if they are going to be suitable. The alternative is to replace the manifold. I will quote to replace the manifold also. 2hrs labour 95<\/p>

02\/03\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>

13\/03\/2023 12:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2023 12:26 (sandra)<\/b>emailed for access on Thursday 8am <\/p>

17\/03\/2023 07:09 (michaelk)<\/b>We have attended site to attempt the pipework seals, however the manifold will require changing.<\/p>

17\/03\/2023 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56130","activity_ticket_id":"53261","ticket_reference":"HDT54342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15496 - replacement TRV's","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/23","activity_end":"2023-03-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65509","activity_notes":"replacement TRV's","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 11:27 (sandra)<\/b>waiting on parts <\/p>

20\/03\/2023 07:13 (michaelk)<\/b>Attended site to replace 4 x trv's as reported by tenant. Completed work and left fully operational. 2hrs labour plus parts, total 175 ex vat.<\/p>

20\/03\/2023 11:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56131","activity_ticket_id":"53246","ticket_reference":"HDT54327","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak top floor stairs landing roof ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1459","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1459","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/03\/23","activity_end":"2023-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65510","activity_notes":"TUESDAY WITH KEYS FOR BOTH FLATS AND CAN YOU DO THE GUTTERS AT THE SAME TIME leak top floor stairs landing roof I will be attending in the next half an hour so will send some photos.","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 10:38 (System)<\/b>Ticket Created<\/p>

13\/03\/2023 14:05 (sandra)<\/b>TUESDAY MORNING WITH KEYS FOR BOTH FLATS AND GUTTERS NEED TO BE CLEARED AT THE SAME TIME<\/p>

14\/03\/2023 15:37 (travis)<\/b>Sourced roof leak\/repairs.<\/p>

14\/03\/2023 16:11 (iain)<\/b>Leak in common parts.<\/p>

14\/03\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56132","activity_ticket_id":"53246","ticket_reference":"HDT54327","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak top floor stairs landing roof ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street ","cs_id":"1459","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1459","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/23","activity_end":"2023-03-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65511","activity_notes":"TUESDAY WITH KEYS FOR BOTH FLATS AND CAN YOU DO THE GUTTERS AT THE SAME TIME leak top floor stairs landing roof I will be attending in the next half an hour so will send some photos.","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 10:38 (System)<\/b>Ticket Created<\/p>

13\/03\/2023 14:05 (sandra)<\/b>TUESDAY MORNING WITH KEYS FOR BOTH FLATS AND GUTTERS NEED TO BE CLEARED AT THE SAME TIME<\/p>

14\/03\/2023 15:37 (travis)<\/b>Sourced roof leak\/repairs.<\/p>

14\/03\/2023 16:11 (iain)<\/b>Leak in common parts.<\/p>

14\/03\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56133","activity_ticket_id":"53260","ticket_reference":"HDT54341","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"toilet not flushing","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/23","activity_end":"2023-03-13 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65512","activity_notes":"this afternoon please after 2pm.Could we please request a plumber to attend our offices due to a toilet not flushing.Please book this for asap and confirm attendance availability.","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 12:40 (System)<\/b>Ticket Created<\/p>

13\/03\/2023 16:09 (iain)<\/b>Repair to syphon.<\/p>

13\/03\/2023 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56134","activity_ticket_id":"53263","ticket_reference":"HDT54344","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"replace blown lamps on the 5th floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/23","activity_end":"2023-03-13 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65513","activity_notes":"replace blown lamps on the 5th floor ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 14:28 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 06:59 (alan)<\/b>Replace 5 blown lamps on 5th floor <\/p>

14\/03\/2023 08:57 (michael)<\/b>(Ticket Closed)<\/p>

14\/03\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56135","activity_ticket_id":"53262","ticket_reference":"HDT54343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"w\/c sink has a leak ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65514","activity_notes":"w\/c sink has a leak in the security cabin ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2023 14:10 (System)<\/b>Ticket Created<\/p>

13\/03\/2023 15:42 (travis)<\/b>90 degree poly fitting replaced to cold tap basin.<\/p>

13\/03\/2023 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56136","activity_ticket_id":"53264","ticket_reference":"HDT54345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15488 - Tenants removal of rubbish ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/23","activity_end":"2023-03-14 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65515","activity_notes":"Tenants removal of rubbish To remove all unwanted items left by previous tenant and dispose of at waste transfer station asinstructed.TUESDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 11:47 (travis)<\/b>Bagging up and rubbish clearance.<\/p>

15\/03\/2023 09:27 (travis)<\/b>Rubbish disposal, Battersea.<\/p>

15\/03\/2023 09:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56137","activity_ticket_id":"53265","ticket_reference":"HDT54346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/23","activity_end":"2023-03-14 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65516","activity_notes":"inter-tenancy checks:Travis is removing all the items left in the Flat this morning. Please see the list below which I've discussed with Travis.to remove all damaged blinds & to measure for replacement. Quote for roller blindsTest all appliances (after it's been cleaned. Clean scheduled for Wed-15th)make safe hanging cables & replaced all missing lamps ( a lot of lamps have been removed)Bathroom in a bad state, check shower and siliconePlease carry out the usual ITC checks. Please quote if replacement parts are required.","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 09:13 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 11:43 (sandra)<\/b>Flat 2, 11a Gerrard Street, sink blocked, needs clearing urgent!Cleaners on site atm to give access <\/p>

15\/03\/2023 13:16 (travis)<\/b>Blocked kitchen sink and replacement trap.<\/p>

15\/03\/2023 15:59 (alan)<\/b>Look at job <\/p>

15\/03\/2023 16:00 (alan)<\/b>Replace 4 down lighters in bedroom Replace smoke alarm in main room Refix 8 down lighters in main room <\/p>

16\/03\/2023 14:42 (travis)<\/b>It works,inc,Kitchen cupboard alignment,All appliances tested,Plinth reinstated,Mastic seal repair,Under cupboard defuser refitted,Door stop replacement,Bathroom floor grout cleaned,Mastic seal in shower works,Lower cupboard hinges reinstated,<\/p>

17\/03\/2023 10:25 (alan)<\/b>Look at AHU Send details to office to order new filters <\/p>

17\/03\/2023 12:07 (travis)<\/b>List of works,ITC.<\/p>

21\/03\/2023 09:23 (sandra)<\/b>Booked Wednesday 22nd <\/p>

21\/03\/2023 09:46 (sandra)<\/b>filters are in and being fitted Thursday <\/p>

22\/03\/2023 14:16 (alan)<\/b>Replace filters in air handling unit and service<\/p>

22\/03\/2023 16:12 (roy)<\/b>C02 alarm beeping Removed\/Replaced<\/p>

24\/03\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56138","activity_ticket_id":"53266","ticket_reference":"HDT54347","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply to site 3No bottles of degreaser ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/23","activity_end":"2023-03-28 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65517","activity_notes":"To supply to site 3No bottles of degreaser (office ordering) ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2023 09:34 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 09:47 (jane)<\/b>3No x Greasebeta solution on order - 5-10 day lead-time <\/p>

20\/03\/2023 12:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56139","activity_ticket_id":"53267","ticket_reference":"HDT54348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65518","activity_notes":"8AM WEDNESDAY WITH KEYS list of works Is it possible for your team to check:-The boiler has traces of a water leak at the bottom. Can this be checked and the boiler serviced, please?-Shower screen leaks from the side (see the photo attached). Is it possible to apply silicone?-Toilet flush can this be checked?","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 09:46 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 09:52 (sandra)<\/b>preliminarily booked in for Wednesday 8am awaiting confirmation <\/p>

14\/03\/2023 10:08 (sandra)<\/b>CONFIRMED 8AM WEDNESDAY <\/p>

16\/03\/2023 07:36 (michaelk)<\/b>Attended site to investigate reported faults. Installed mastik seal to shower screen to stop leak and movement. Replaced faulty inlet valve to toilet cistern due to noise when flushed. The boiler service was not completed due to burner seal, electrodes and the gas valve whistle when operating. These parts have been ordered. 2hrs labour plus parts, total 125ex vat.<\/p>

17\/03\/2023 07:07 (michaelk)<\/b>Attended site following reported heating fault, possibly with underfloor heating manifold. Found actuator broken which was preventing the heating to run. Replaced actuator and left heating running fully operational, remianing service parts are due in to replace on Friday. 2hrs labour 113 ex vat.<\/p>

20\/03\/2023 07:27 (michaelk)<\/b>Attended site to replace gas valve to boiler to stop burner whistle and carry out boiler service. Completed work, replacing service parts including burner gasket, probe and electrode. 3hrs labour plus parts, total 343.01 ex vat.<\/p>

21\/03\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56140","activity_ticket_id":"53268","ticket_reference":"HDT54349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lots of condensation and water building up on the ceiling and walls after a shower. ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/23","activity_end":"2023-03-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65519","activity_notes":"lots of condensation and water building up on the ceiling and walls after a shower.could be extractor The tenant are able to provide access at 3.30pm today. ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 11:22 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 15:30 (roy)<\/b>Visited flat but there is no extractor fans but no extractors but a vent in each room.I believe there is a extraction device in ceiling voidChecked power supply and all okTenant couldn't open windows in bathroom so opened windows<\/p>

20\/03\/2023 08:58 (alan)<\/b>No access <\/p>

20\/03\/2023 09:25 (sandra)<\/b>emailed for further access as tenant did not return for access <\/p>

20\/03\/2023 16:20 (sandra)<\/b>wednesday 9.30 with tenant <\/p>

22\/03\/2023 13:57 (sandra)<\/b>Thursday or Friday at this time works! Thanks.at 9.30<\/p>

23\/03\/2023 15:51 (alan)<\/b>Look at extraction system in flat order replacement filtersIt was also notice that the bearing to the extract fan motor is going quote for replacement fan motor to follow<\/p>

24\/03\/2023 09:30 (sandra)<\/b>Attending today for another photo for the quote <\/p>

31\/03\/2023 10:44 (sandra)<\/b>booked to fit filters on Thursday.Awaiting on access details <\/p>

06\/04\/2023 09:11 (alan)<\/b>Install filters and send details to office for quote to replace faulty motor in unit <\/p>

06\/04\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56141","activity_ticket_id":"53269","ticket_reference":"HDT54350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15497 - Replacement parts for boiler ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/23","activity_end":"2023-03-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65520","activity_notes":"Replacement parts for boiler MONDAY 8 - 10 BOOKED ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 11:37 (sandra)<\/b>parts on order <\/p>

23\/03\/2023 09:57 (sandra)<\/b>emailed for Friday after 2pm awaiting confirmation <\/p>

23\/03\/2023 11:06 (sandra)<\/b>booked for Monday 27th PM <\/p>

23\/03\/2023 14:07 (sandra)<\/b>scheduled for Monday 8 - 10 am <\/p>

28\/03\/2023 08:08 (michaelk)<\/b>Attended site to replace the faulty gas valve to resolve explosive ignition fault. Completed work and left in full working order. 3hrs labour plus parts, total 342.64 ex vat.<\/p>

28\/03\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56142","activity_ticket_id":"53265","ticket_reference":"HDT54346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/23","activity_end":"2023-03-15 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65521","activity_notes":"inter-tenancy checks:keys make safe hanging cables & replaced all missing lamps ( a lot of lamps have been removed)","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 09:13 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 11:43 (sandra)<\/b>Flat 2, 11a Gerrard Street, sink blocked, needs clearing urgent!Cleaners on site atm to give access <\/p>

15\/03\/2023 13:16 (travis)<\/b>Blocked kitchen sink and replacement trap.<\/p>

15\/03\/2023 15:59 (alan)<\/b>Look at job <\/p>

15\/03\/2023 16:00 (alan)<\/b>Replace 4 down lighters in bedroom Replace smoke alarm in main room Refix 8 down lighters in main room <\/p>

16\/03\/2023 14:42 (travis)<\/b>It works,inc,Kitchen cupboard alignment,All appliances tested,Plinth reinstated,Mastic seal repair,Under cupboard defuser refitted,Door stop replacement,Bathroom floor grout cleaned,Mastic seal in shower works,Lower cupboard hinges reinstated,<\/p>

17\/03\/2023 10:25 (alan)<\/b>Look at AHU Send details to office to order new filters <\/p>

17\/03\/2023 12:07 (travis)<\/b>List of works,ITC.<\/p>

21\/03\/2023 09:23 (sandra)<\/b>Booked Wednesday 22nd <\/p>

21\/03\/2023 09:46 (sandra)<\/b>filters are in and being fitted Thursday <\/p>

22\/03\/2023 14:16 (alan)<\/b>Replace filters in air handling unit and service<\/p>

22\/03\/2023 16:12 (roy)<\/b>C02 alarm beeping Removed\/Replaced<\/p>

24\/03\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56143","activity_ticket_id":"53270","ticket_reference":"HDT54351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecorate the bathroom ceiling ","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/03\/23","activity_end":"2023-03-28 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65522","activity_notes":"Redecorate the bathroom ceiling need a date ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2023 12:03 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 12:04 (sandra)<\/b>waiting on confirmation of parts for the hob as tenant wants both jobs done at once <\/p>

21\/03\/2023 09:27 (sandra)<\/b>emailed to see if he wants it done independently <\/p>

21\/03\/2023 09:28 (sandra)<\/b>can be scheduled for 22\/23rd<\/p>

21\/03\/2023 14:25 (sandra)<\/b>waiting for confirmation from Salvatore as to whether he wants us to order the replacement hob and carry out the decorating independently from the hob. waiting on reply <\/p>

24\/03\/2023 09:45 (sandra)<\/b>(Placed On Hold) no information on whether to continue <\/p>

19\/05\/2023 15:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56144","activity_ticket_id":"53271","ticket_reference":"HDT54352","ticket_client":"2108","client_name":"Forty Group","ticket_title":"radiator off the wall ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":null,"activity_status":"Closed","activity_priority":"Medium","activity_id":"65523","activity_notes":"radiator off the wall Please can you attend to repair the radiator and provide an update as to why this off the wall.","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2023 15:46 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 10:46 (sandra)<\/b>emailed for 23rd <\/p>

23\/03\/2023 09:59 (sandra)<\/b>emailed for Friday 24th 10am awaiting confirmation <\/p>

24\/03\/2023 09:37 (sandra)<\/b>attending today <\/p>

27\/03\/2023 07:40 (michaelk)<\/b>Attended site to investigate potential radiators that have come away from wall. Inspected radiators in the nursery and found in both cases that the problems are with the radiator covers. These need to be replaced, we will try to source a similar product. 2 x men 2 x hrs, total 185<\/p>

28\/03\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56145","activity_ticket_id":"53272","ticket_reference":"HDT54353","ticket_client":"2123","client_name":"Hamptons ","ticket_title":"faulty mixer","ticket_address_1":"Flat 13, 4 Stewart Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13, 4 Stewart Street ","cs_id":"1798","cs_address_2":"","cs_town":"London","cs_postcode":"E1 6FQ","ticket_client_site":"1798","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65524","activity_notes":"- Faulty mixer under the shower (the water changes temperature randomly). The mixer was replaced recently so we are not sure what causes the problem but it is persistent. ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2023 09:56 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 07:03 (michaelk)<\/b>Attended site to investigate shower mixer. We have tested the mixer over a normal showering period and a report has been forwarded to the office. 2hrs labour 95<\/p>

17\/03\/2023 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56146","activity_ticket_id":"53273","ticket_reference":"HDT54354","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace 4No high level lights in reception ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65525","activity_notes":"To replace 4No high level lights in reception ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2023 10:00 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 10:00 (jane)<\/b>(Ticket Closed)<\/p>

15\/03\/2023 10:11 (alan)<\/b>Replace blown lamps in 4 lights in reception <\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56147","activity_ticket_id":"53271","ticket_reference":"HDT54352","ticket_client":"2108","client_name":"Forty Group","ticket_title":"radiator off the wall ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/23","activity_end":"2023-03-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65526","activity_notes":"radiator off the wall Please can you attend to repair the radiator and provide an update as to why this off the wall.confirmed for 23rd ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 15:46 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 10:46 (sandra)<\/b>emailed for 23rd <\/p>

23\/03\/2023 09:59 (sandra)<\/b>emailed for Friday 24th 10am awaiting confirmation <\/p>

24\/03\/2023 09:37 (sandra)<\/b>attending today <\/p>

27\/03\/2023 07:40 (michaelk)<\/b>Attended site to investigate potential radiators that have come away from wall. Inspected radiators in the nursery and found in both cases that the problems are with the radiator covers. These need to be replaced, we will try to source a similar product. 2 x men 2 x hrs, total 185<\/p>

28\/03\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56148","activity_ticket_id":"53274","ticket_reference":"HDT54355","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15425 - Basement Staircase Repairs ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"120-121 Long Acre ","cs_id":"2419","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2419","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/05\/23","activity_end":"2023-05-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65527","activity_notes":"Basement Staircase Repairs:","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2023 09:28 (sandra)<\/b>Starting W\/c 27th<\/p>

11\/05\/2023 10:50 (sandra)<\/b>scraped back where water damaged and now has to be left to dry out<\/p>

12\/05\/2023 11:19 (sandra)<\/b>Returning when dry <\/p>

24\/05\/2023 12:10 (sandra)<\/b>Area is still wet and there is a planter that is leaking that they will need to remove.Returning Tuesday to carry out the work on the staircase<\/p>

05\/06\/2023 14:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56149","activity_ticket_id":"53196","ticket_reference":"HDT54277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and plinth","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/23","activity_end":"2023-03-15 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65528","activity_notes":"Please check what parts are needed, same with the plinth then please arrange with the tenant to return when you obtain the replacement parts.-to replace 2x faulty lamps in the living room-to replace plinth under the freezerIf the tenant reports any other minor issues not on the list, please proceed with the repairs.Please quote if replacement parts are required.","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2023 14:32 (System)<\/b>Ticket Created<\/p>

06\/03\/2023 14:33 (sandra)<\/b>BOOKED FOR WEDNESDAY 8AM - TENANT NEEDS TO GO OUT AT 9AM<\/p>

08\/03\/2023 09:19 (sandra)<\/b>Tenant is going away on Friday and will send Lillian confirmation that I can enter her flat next weekApprox 3 hrs required5 x lamps need replacing(May need transformers)Cuobord doors need adjusting in bathroom(May need cabinet hinges)Washing machine moves when used which moves plinthNeeds securing 2nd plinth needs refixingCabint magnets and timber<\/p>

08\/03\/2023 10:02 (roy)<\/b>Various bits needed.Booked in for next week<\/p>

08\/03\/2023 16:21 (sandra)<\/b>confirmed with keys for Wednesday 15th. Call Lilian first as she wants to attend with you.<\/p>

15\/03\/2023 11:24 (sandra)<\/b>On arrival found all lights not working due to power issue with fuse boxWhen I visited flat last week there was a couple of bulbs not working in bathroom and various other roomsExtremely old light fittings, 12v with old transformers in bathroom.These should be changedAlso burnt out vent axia which should also be changed.Might have been left on which caused it burn outAbove caused RCD to trip out<\/p>

15\/03\/2023 15:55 (roy)<\/b>On arrival RCD had tripped.Turned back on and replaced Bulbs and transformers but when I turned lights on it tripped.Then problems started.Removed bulbs all bar one and it worked sometimes then other it didn't.Started to try and resolve problem by removing fan and shaver but still no joy.Had to call Alan over but he so struggled.He said there appears to be a fault with the sockets somewhere.Other issues fixed<\/p>

15\/03\/2023 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56150","activity_ticket_id":"53276","ticket_reference":"HDT54357","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/15489 - replacement part for downpipe","ticket_address_1":"21 Devonshire Close ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Devonshire Close ","cs_id":"2356","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2356","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/23","activity_end":"2023-03-29 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65529","activity_notes":"replacement part for downpipeBOOKED FOR WEDNESDAY AT 8AM ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 13:54 (sandra)<\/b>attended with no access to 21.contacted office but couldnt get hold of Kimwaiting for JJ to return my call\/email to reschedule<\/p>

23\/03\/2023 09:39 (sandra)<\/b>Apologies for the missed appointment this morning. Can we please reorganise for next Tuesday (28th) March at 09.00 please? I have copied our client in to keep her in the loop.Also whilst the operative is on site can he take a look at the leak which has affected the underfloor heating?<\/p>

23\/03\/2023 09:39 (sandra)<\/b>email sent for Wednesday 29th <\/p>

27\/03\/2023 13:29 (sandra)<\/b>RESCHEDULED FOR WEDNESDAY AT 8AM <\/p>

29\/03\/2023 12:57 (michaelk)<\/b>Attended site to carry out quoted drainage repair. Completed work and tested on completion, leaving in full working order. Quoted work total 380 ex vat<\/p>

29\/03\/2023 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56151","activity_ticket_id":"53277","ticket_reference":"HDT54358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"circuit tripping","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/23","activity_end":"2023-03-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65530","activity_notes":"circuit tripping","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2023 16:21 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 11:35 (sandra)<\/b>On arrival found all lights not working due to power issue with fuse boxWhen I visited flat last week there was a couple of bulbs not working in bathroom and various other roomsExtremely old light fittings, 12v with old transformers in bathroom.These should be changedAlso burnt out vent axia which should also be changed.Might have been left on which caused it burn outAbove caused RCD to trip out<\/p>

17\/03\/2023 13:55 (alan)<\/b>Investigate sockets in flat tripping RCD out Tested through circuit and found damage neutral cable in floor socket under unit by window in main room Cut back damaged cable, reconnect and left working <\/p>

17\/03\/2023 14:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56152","activity_ticket_id":"53236","ticket_reference":"HDT54317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/03\/23","activity_end":"2023-03-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65531","activity_notes":"no hot water tenant will be home after 2.30pm with Lilian ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 09:01 (System)<\/b>Ticket Created<\/p>

10\/03\/2023 09:11 (sandra)<\/b>today at 2pm<\/p>

13\/03\/2023 12:40 (roy)<\/b>There is hot water to bath\/Shower but not as hot as kitchen, basin or other shower.Possibly valve needs cleaning or new valves.Boiler is definitely ok<\/p>

14\/03\/2023 11:59 (jane)<\/b>(Ticket Closed)<\/p>

15\/03\/2023 15:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/03\/2023 07:02 (michaelk)<\/b>Attended site to investigate reported hot water\/shower issue. The problem is in the main bathroom which requires a thermostatic cartridge and a replacement hose. The ensuite shower head is scaled which also requires a replacement. All parts to be ordered. 1hr labour 50<\/p>

23\/03\/2023 07:41 (michaelk)<\/b>Attended site to replace reported shower spares to both bathrooms. Replaced thermostatic cartridge and shower hose to the main bathroom, setting mixer temperatures on completion. Changed shower handset in the ensuite bathroom.3hrs labour plus parts total 262.78 ex vat.<\/p>

23\/03\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56153","activity_ticket_id":"53268","ticket_reference":"HDT54349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lots of condensation and water building up on the ceiling and walls after a shower. ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/04\/23","activity_end":"2023-04-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65532","activity_notes":"filters to be fitted Thursday 6th ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 11:22 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 15:30 (roy)<\/b>Visited flat but there is no extractor fans but no extractors but a vent in each room.I believe there is a extraction device in ceiling voidChecked power supply and all okTenant couldn't open windows in bathroom so opened windows<\/p>

20\/03\/2023 08:58 (alan)<\/b>No access <\/p>

20\/03\/2023 09:25 (sandra)<\/b>emailed for further access as tenant did not return for access <\/p>

20\/03\/2023 16:20 (sandra)<\/b>wednesday 9.30 with tenant <\/p>

22\/03\/2023 13:57 (sandra)<\/b>Thursday or Friday at this time works! Thanks.at 9.30<\/p>

23\/03\/2023 15:51 (alan)<\/b>Look at extraction system in flat order replacement filtersIt was also notice that the bearing to the extract fan motor is going quote for replacement fan motor to follow<\/p>

24\/03\/2023 09:30 (sandra)<\/b>Attending today for another photo for the quote <\/p>

31\/03\/2023 10:44 (sandra)<\/b>booked to fit filters on Thursday.Awaiting on access details <\/p>

06\/04\/2023 09:11 (alan)<\/b>Install filters and send details to office for quote to replace faulty motor in unit <\/p>

06\/04\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56154","activity_ticket_id":"53278","ticket_reference":"HDT54359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65533","activity_notes":"blocked toilet ASAP as the tenant only has one toilet ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2023 16:46 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 17:34 (roy)<\/b>Cleared blocked toiletTested 3 times with tissue All ok<\/p>

16\/03\/2023 08:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56155","activity_ticket_id":"53265","ticket_reference":"HDT54346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/03\/23","activity_end":"2023-03-23 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65534","activity_notes":"inter-tenancy checks:redecoration - new tenant moving in - booked for 23rd ","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2023 09:13 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 11:43 (sandra)<\/b>Flat 2, 11a Gerrard Street, sink blocked, needs clearing urgent!Cleaners on site atm to give access <\/p>

15\/03\/2023 13:16 (travis)<\/b>Blocked kitchen sink and replacement trap.<\/p>

15\/03\/2023 15:59 (alan)<\/b>Look at job <\/p>

15\/03\/2023 16:00 (alan)<\/b>Replace 4 down lighters in bedroom Replace smoke alarm in main room Refix 8 down lighters in main room <\/p>

16\/03\/2023 14:42 (travis)<\/b>It works,inc,Kitchen cupboard alignment,All appliances tested,Plinth reinstated,Mastic seal repair,Under cupboard defuser refitted,Door stop replacement,Bathroom floor grout cleaned,Mastic seal in shower works,Lower cupboard hinges reinstated,<\/p>

17\/03\/2023 10:25 (alan)<\/b>Look at AHU Send details to office to order new filters <\/p>

17\/03\/2023 12:07 (travis)<\/b>List of works,ITC.<\/p>

21\/03\/2023 09:23 (sandra)<\/b>Booked Wednesday 22nd <\/p>

21\/03\/2023 09:46 (sandra)<\/b>filters are in and being fitted Thursday <\/p>

22\/03\/2023 14:16 (alan)<\/b>Replace filters in air handling unit and service<\/p>

22\/03\/2023 16:12 (roy)<\/b>C02 alarm beeping Removed\/Replaced<\/p>

24\/03\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56156","activity_ticket_id":"53279","ticket_reference":"HDT54360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check extractors and redecorate ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/23","activity_end":"2023-03-16 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65535","activity_notes":"check extractors and redecorate ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 09:55 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 10:03 (sandra)<\/b>tenant at home <\/p>

16\/03\/2023 10:27 (roy)<\/b>Both fans 100 % working.Ensuite and bathroom has yellow stains on ceilings. This is not related to condensation but a leak from flat 3.1<\/p>

17\/03\/2023 13:04 (sandra)<\/b>waiting on access to Flat 3.1 <\/p>

20\/03\/2023 14:21 (travis)<\/b>Removed bath inspection panel in above apartment and found signs of a leak coming from bedroom ensuite,inspected and found defective lower mastic seal Cut out old seal and applied new mastic seal..<\/p>

21\/03\/2023 09:31 (sandra)<\/b>repairs completed. Area needs to dry out booked for 11th April <\/p>

21\/03\/2023 09:44 (sandra)<\/b>waiting for confirmation <\/p>

21\/03\/2023 16:37 (sandra)<\/b>decorating booked for 11th April <\/p>

28\/03\/2023 16:18 (sandra)<\/b>Flat 3.1 tenant will provide access. Flat 2.1 access with keys. Please remove shoes.Wednesday after 1pm <\/p>

29\/03\/2023 13:40 (michaelk)<\/b>Attended site to investigate leak in the bathroom ceiling. Traced problem to toilet in 3.1 which has a faulty inlet connection. We have isolated this connection as a new ball valve with a brass connection is required.The parts will be collected to fit on Thursday. 2hrs labour 95<\/p>

29\/03\/2023 13:40 (michaelk)<\/b>Attended site to investigate leak in the bathroom ceiling. Traced problem to toilet in 3.1 which has a faulty inlet connection. We have isolated this connection as a new ball valve with a brass connection is required.The parts will be collected to fit on Thursday. 2hrs labour 95<\/p>

31\/03\/2023 07:35 (michaelk)<\/b>Attended site to replace reported faulty items. Replaced the chrome adjustable basin waste and bedroom trv<\/p>

11\/04\/2023 10:23 (sandra)<\/b>bathroom and ensuite are water damaged. ceiling and wals <\/p>

11\/04\/2023 10:23 (sandra)<\/b>finished COB 11\/4 <\/p>

13\/04\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56157","activity_ticket_id":"53059","ticket_reference":"HDT54140","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15448 - To Install additional distribution board with check meter","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Slingsby Place","cs_id":"532","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"532","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/23","activity_end":"2023-03-22 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65536","activity_notes":"To Install additional distribution board with check meter","activity_timesheet":null,"ticket_notes_combined":"

02\/03\/2023 09:35 (sandra)<\/b>Parts due in on 8th works will take a day and a half <\/p>

02\/03\/2023 10:23 (sandra)<\/b>provisionally booked 13th\/14th<\/p>

08\/03\/2023 09:39 (sandra)<\/b>13th\/14th confirmed <\/p>

20\/03\/2023 15:15 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 15:15 (alan)<\/b>Quoted works <\/p>

22\/03\/2023 14:15 (alan)<\/b>Quoted works <\/p>

22\/03\/2023 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56158","activity_ticket_id":"53059","ticket_reference":"HDT54140","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15448 - To Install additional distribution board with check meter","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Slingsby Place","cs_id":"532","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"532","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/23","activity_end":"2023-03-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65537","activity_notes":"To Install additional distribution board with check meter","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2023 09:35 (sandra)<\/b>Parts due in on 8th works will take a day and a half <\/p>

02\/03\/2023 10:23 (sandra)<\/b>provisionally booked 13th\/14th<\/p>

08\/03\/2023 09:39 (sandra)<\/b>13th\/14th confirmed <\/p>

20\/03\/2023 15:15 (alan)<\/b>Quoted works <\/p>

20\/03\/2023 15:15 (alan)<\/b>Quoted works <\/p>

22\/03\/2023 14:15 (alan)<\/b>Quoted works <\/p>

22\/03\/2023 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56159","activity_ticket_id":"53279","ticket_reference":"HDT54360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check extractors and redecorate ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/04\/23","activity_end":"2023-04-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65538","activity_notes":"redecorate ceiling in bathroom after we have investigated ","activity_timesheet":null,"ticket_notes_combined":"

16\/03\/2023 09:55 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 10:03 (sandra)<\/b>tenant at home <\/p>

16\/03\/2023 10:27 (roy)<\/b>Both fans 100 % working.Ensuite and bathroom has yellow stains on ceilings. This is not related to condensation but a leak from flat 3.1<\/p>

17\/03\/2023 13:04 (sandra)<\/b>waiting on access to Flat 3.1 <\/p>

20\/03\/2023 14:21 (travis)<\/b>Removed bath inspection panel in above apartment and found signs of a leak coming from bedroom ensuite,inspected and found defective lower mastic seal Cut out old seal and applied new mastic seal..<\/p>

21\/03\/2023 09:31 (sandra)<\/b>repairs completed. Area needs to dry out booked for 11th April <\/p>

21\/03\/2023 09:44 (sandra)<\/b>waiting for confirmation <\/p>

21\/03\/2023 16:37 (sandra)<\/b>decorating booked for 11th April <\/p>

28\/03\/2023 16:18 (sandra)<\/b>Flat 3.1 tenant will provide access. Flat 2.1 access with keys. Please remove shoes.Wednesday after 1pm <\/p>

29\/03\/2023 13:40 (michaelk)<\/b>Attended site to investigate leak in the bathroom ceiling. Traced problem to toilet in 3.1 which has a faulty inlet connection. We have isolated this connection as a new ball valve with a brass connection is required.The parts will be collected to fit on Thursday. 2hrs labour 95<\/p>

29\/03\/2023 13:40 (michaelk)<\/b>Attended site to investigate leak in the bathroom ceiling. Traced problem to toilet in 3.1 which has a faulty inlet connection. We have isolated this connection as a new ball valve with a brass connection is required.The parts will be collected to fit on Thursday. 2hrs labour 95<\/p>

31\/03\/2023 07:35 (michaelk)<\/b>Attended site to replace reported faulty items. Replaced the chrome adjustable basin waste and bedroom trv<\/p>

11\/04\/2023 10:23 (sandra)<\/b>bathroom and ensuite are water damaged. ceiling and wals <\/p>

11\/04\/2023 10:23 (sandra)<\/b>finished COB 11\/4 <\/p>

13\/04\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56160","activity_ticket_id":"53280","ticket_reference":"HDT54361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15502 - Replacement roller blinds ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/23","activity_end":"2023-03-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65539","activity_notes":"Replacement roller blinds booked for Wednesday 22nd ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 14:55 (jane)<\/b>Blinds on order 2 week lead-time <\/p>

22\/03\/2023 10:30 (iain)<\/b>Blinds.<\/p>

22\/03\/2023 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56161","activity_ticket_id":"53281","ticket_reference":"HDT54362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15503 - replacement skirting and draft excluder ","ticket_address_1":"30 St Martins Lane \/38-39 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 St Martins Lane \/38-39 William IV Street ","cs_id":"2136","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2136","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/03\/23","activity_end":"2023-03-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65540","activity_notes":"replacement skirting and draft excluder quoted works ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2023 12:02 (travis)<\/b>List of works.<\/p>

20\/03\/2023 12:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56162","activity_ticket_id":"53282","ticket_reference":"HDT54363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 light bulbs to be replaced on 1st floor landing ","ticket_address_1":"25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Catherine Street ","cs_id":"1952","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1952","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/23","activity_end":"2023-03-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65541","activity_notes":"2 light bulbs to be replaced on 1st floor landing ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 11:51 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 09:08 (roy)<\/b>Not bulbs but emergency light fitting with batteries.Alan to purchase from WFAlan to do??<\/p>

17\/03\/2023 09:28 (sandra)<\/b>parts ordered <\/p>

23\/03\/2023 15:48 (alan)<\/b>Replace 2 faulty down lights in common parts <\/p>

23\/03\/2023 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56163","activity_ticket_id":"53283","ticket_reference":"HDT54364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"stairway up to 1st and 2nd floor light bulb to be replaced ","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/23","activity_end":"2023-03-17 21:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65542","activity_notes":"stairway up to 1st and 2nd floor light bulb to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 11:53 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 13:53 (roy)<\/b>Replaced 2 x 28w 2D bulbsAt first it didn't work but now working<\/p>

16\/03\/2023 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56164","activity_ticket_id":"53284","ticket_reference":"HDT54365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb landing area by flat 4 -","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine Street ","cs_id":"2473","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2473","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/23","activity_end":"2023-03-17 19:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65543","activity_notes":"light bulb landing area by flat 4 -","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:00 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 09:07 (roy)<\/b>Not a bulb but emergency light fitting with battery pack.Pas onto Alan as he knows what to purchase from WF<\/p>

17\/03\/2023 09:29 (sandra)<\/b>parts ordered <\/p>

23\/03\/2023 15:47 (alan)<\/b>Replace faulty down lighter in common parts <\/p>

23\/03\/2023 18:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56165","activity_ticket_id":"53285","ticket_reference":"HDT54366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb to be replaced 1st floor landing ","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36-38 Tavistock Street ","cs_id":"2474","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2474","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/03\/23","activity_end":"2023-03-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65544","activity_notes":"light bulb to be replaced 1st floor landing ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:02 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 15:17 (alan)<\/b>Replace blown lamp 1st landing and order replacement light fitting for faulty light on ground floor Fitting due in on Monday <\/p>

16\/03\/2023 16:55 (sandra)<\/b>Replace blown lamp 1st landing and order replacement light fitting for faulty light on ground floor Fitting due in on Monday<\/p>

21\/03\/2023 11:58 (sandra)<\/b>booked for 23rd <\/p>

24\/03\/2023 09:29 (sandra)<\/b>rescheduled for 24th <\/p>

24\/03\/2023 12:17 (alan)<\/b>Return to site and replace faulty light fitting ground floor <\/p>

24\/03\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56166","activity_ticket_id":"53286","ticket_reference":"HDT54367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulbs by Flat 4 and Flat 5 to be replaced and remove tape behind entrance door ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/23","activity_end":"2023-03-17 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65545","activity_notes":"light bulbs by Flat 4 and Flat 5 to be replaced and remove tape behind entrance door ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:06 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 14:07 (alan)<\/b>Replace two blown lamps in common partsRemove tape from back of entrance door<\/p>

16\/03\/2023 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56167","activity_ticket_id":"53287","ticket_reference":"HDT54368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1 blown bulb to be replaced (landing area up to flat 2) ","ticket_address_1":"61a Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61a Chandos Place ","cs_id":"2475","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2475","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/23","activity_end":"2023-03-20 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65546","activity_notes":"1 blown bulb to be replaced (landing area up to flat 2) ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:09 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 15:57 (alan)<\/b>Order 2 diver units for down lighter on ground floor and outside flat 2<\/p>

20\/03\/2023 15:14 (alan)<\/b>Return to site and replace faulty driver units to 2 fittings on staircase <\/p>

20\/03\/2023 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56168","activity_ticket_id":"53288","ticket_reference":"HDT54369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb to be replaced landing area up to flat 3 ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/23","activity_end":"2023-03-15 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65547","activity_notes":"Light bulb to be replaced landing area up to flat 3 ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:13 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 15:10 (alan)<\/b>Replace loose connection to light by flat 3 Replace blown lamp on half landing 1st to 2nd floor Replace blown lamp in 1st floor<\/p>

16\/03\/2023 15:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56169","activity_ticket_id":"53289","ticket_reference":"HDT54370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To clear previous contractors rubbish including ply ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/03\/23","activity_end":"2023-03-16 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65548","activity_notes":"To clear previous contractors rubbish including ply ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:23 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 12:24 (sandra)<\/b>On the rear roof of the above previous contractors have left some rubbish including a full sheet of ply. Do they want us to clear it. 2 men, 1 hour.<\/p>

16\/03\/2023 15:50 (travis)<\/b>Roof clearance.<\/p>

16\/03\/2023 16:07 (jane)<\/b>(Ticket Closed)<\/p>

16\/03\/2023 16:15 (iain)<\/b>Clear rubbish.<\/p>

16\/03\/2023 16:15 (iain)<\/b>Clear rubbish.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56170","activity_ticket_id":"53290","ticket_reference":"HDT54371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fly killer lamp needs replacing ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/23","activity_end":"2023-03-17 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65549","activity_notes":"I just wanted to report the following repair that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).The lights on one of our electric fly killers have died and need to be replaced.","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:50 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 15:56 (alan)<\/b>Replace blown lamps in fly killers<\/p>

16\/03\/2023 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56171","activity_ticket_id":"53194","ticket_reference":"HDT54275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15478 - Replacement fridge\/freezer","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"2460","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2460","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65550","activity_notes":"keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2023 16:48 (sandra)<\/b>delivery expected Thursday 16th 10 - 2pm awaiting confirmation from the tenant for access <\/p>

16\/03\/2023 17:36 (roy)<\/b>Give access for repair aid<\/p>

17\/03\/2023 14:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56172","activity_ticket_id":"53291","ticket_reference":"HDT54372","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15075 - Redecoration of common parts - Mercer Walk Basement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/03\/23","activity_end":"2023-03-30 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65551","activity_notes":"Redecoration of common parts - Mercer Walk Basement ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 16:44 (jane)<\/b>Wall protection buffers on order x 33No <\/p>

12\/04\/2023 16:31 (jane)<\/b>Estimated delivery date of wall protection buffers - 16\/05\/2023<\/p>

19\/04\/2023 11:19 (dean)<\/b>Done<\/p>

12\/05\/2023 10:07 (dean)<\/b>Done <\/p>

18\/05\/2023 15:51 (travis)<\/b>Bump stops fitted to all walls in basement corridor.<\/p>

18\/05\/2023 20:56 (roy)<\/b>Assist Travis with bin runners<\/p>

19\/05\/2023 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56173","activity_ticket_id":"53265","ticket_reference":"HDT54346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/23","activity_end":"2023-03-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65552","activity_notes":"inter-tenancy checks: filter in reception can you check the AHU and change the filters if necessary ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 09:13 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 11:43 (sandra)<\/b>Flat 2, 11a Gerrard Street, sink blocked, needs clearing urgent!Cleaners on site atm to give access <\/p>

15\/03\/2023 13:16 (travis)<\/b>Blocked kitchen sink and replacement trap.<\/p>

15\/03\/2023 15:59 (alan)<\/b>Look at job <\/p>

15\/03\/2023 16:00 (alan)<\/b>Replace 4 down lighters in bedroom Replace smoke alarm in main room Refix 8 down lighters in main room <\/p>

16\/03\/2023 14:42 (travis)<\/b>It works,inc,Kitchen cupboard alignment,All appliances tested,Plinth reinstated,Mastic seal repair,Under cupboard defuser refitted,Door stop replacement,Bathroom floor grout cleaned,Mastic seal in shower works,Lower cupboard hinges reinstated,<\/p>

17\/03\/2023 10:25 (alan)<\/b>Look at AHU Send details to office to order new filters <\/p>

17\/03\/2023 12:07 (travis)<\/b>List of works,ITC.<\/p>

21\/03\/2023 09:23 (sandra)<\/b>Booked Wednesday 22nd <\/p>

21\/03\/2023 09:46 (sandra)<\/b>filters are in and being fitted Thursday <\/p>

22\/03\/2023 14:16 (alan)<\/b>Replace filters in air handling unit and service<\/p>

22\/03\/2023 16:12 (roy)<\/b>C02 alarm beeping Removed\/Replaced<\/p>

24\/03\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56174","activity_ticket_id":"53289","ticket_reference":"HDT54370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To clear previous contractors rubbish including ply ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/03\/23","activity_end":"2023-03-16 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65553","activity_notes":"To clear previous contractors rubbish including ply ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:23 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 12:24 (sandra)<\/b>On the rear roof of the above previous contractors have left some rubbish including a full sheet of ply. Do they want us to clear it. 2 men, 1 hour.<\/p>

16\/03\/2023 15:50 (travis)<\/b>Roof clearance.<\/p>

16\/03\/2023 16:07 (jane)<\/b>(Ticket Closed)<\/p>

16\/03\/2023 16:15 (iain)<\/b>Clear rubbish.<\/p>

16\/03\/2023 16:15 (iain)<\/b>Clear rubbish.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56175","activity_ticket_id":"53282","ticket_reference":"HDT54363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 light bulbs to be replaced on 1st floor landing ","ticket_address_1":"25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Catherine Street ","cs_id":"1952","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1952","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/23","activity_end":"2023-03-23 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65554","activity_notes":"2 light bulbs to be replaced on 1st floor landing ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 11:51 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 09:08 (roy)<\/b>Not bulbs but emergency light fitting with batteries.Alan to purchase from WFAlan to do??<\/p>

17\/03\/2023 09:28 (sandra)<\/b>parts ordered <\/p>

23\/03\/2023 15:48 (alan)<\/b>Replace 2 faulty down lights in common parts <\/p>

23\/03\/2023 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56176","activity_ticket_id":"53284","ticket_reference":"HDT54365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb landing area by flat 4 -","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine Street ","cs_id":"2473","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2473","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/23","activity_end":"2023-03-23 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65555","activity_notes":"light bulb landing area by flat 4 -","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 12:00 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 09:07 (roy)<\/b>Not a bulb but emergency light fitting with battery pack.Pas onto Alan as he knows what to purchase from WF<\/p>

17\/03\/2023 09:29 (sandra)<\/b>parts ordered <\/p>

23\/03\/2023 15:47 (alan)<\/b>Replace faulty down lighter in common parts <\/p>

23\/03\/2023 18:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56177","activity_ticket_id":"53267","ticket_reference":"HDT54348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/23","activity_end":"2023-03-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65556","activity_notes":"list of works Is it possible for your team to check:-The boiler has traces of a water leak at the bottom. Can this be checked and the boiler serviced, please?-Shower screen leaks from the side (see the photo attached). Is it possible to apply silicone?-Toilet flush can this be checked?","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 09:46 (System)<\/b>Ticket Created<\/p>

14\/03\/2023 09:52 (sandra)<\/b>preliminarily booked in for Wednesday 8am awaiting confirmation <\/p>

14\/03\/2023 10:08 (sandra)<\/b>CONFIRMED 8AM WEDNESDAY <\/p>

16\/03\/2023 07:36 (michaelk)<\/b>Attended site to investigate reported faults. Installed mastik seal to shower screen to stop leak and movement. Replaced faulty inlet valve to toilet cistern due to noise when flushed. The boiler service was not completed due to burner seal, electrodes and the gas valve whistle when operating. These parts have been ordered. 2hrs labour plus parts, total 125ex vat.<\/p>

17\/03\/2023 07:07 (michaelk)<\/b>Attended site following reported heating fault, possibly with underfloor heating manifold. Found actuator broken which was preventing the heating to run. Replaced actuator and left heating running fully operational, remianing service parts are due in to replace on Friday. 2hrs labour 113 ex vat.<\/p>

20\/03\/2023 07:27 (michaelk)<\/b>Attended site to replace gas valve to boiler to stop burner whistle and carry out boiler service. Completed work, replacing service parts including burner gasket, probe and electrode. 3hrs labour plus parts, total 343.01 ex vat.<\/p>

21\/03\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56178","activity_ticket_id":"53292","ticket_reference":"HDT54373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no running water ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2311","cs_address_2":"2 Gerrard Place","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2311","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/23","activity_end":"2023-03-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65557","activity_notes":"no running water today with management keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2023 11:22 (System)<\/b>Ticket Created<\/p>

17\/03\/2023 11:37 (sandra)<\/b>attend today with management keys <\/p>

20\/03\/2023 07:31 (michaelk)<\/b>Attended site to replace faulty double check valve to flat 2 water supply in basement. Collected materials and replaces valve, fully testing on completion. 2hrs labour plus parts, total 107ex vat.<\/p>

20\/03\/2023 11:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56179","activity_ticket_id":"52547","ticket_reference":"HDT53628","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15347 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"1972","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2R 8DD","ticket_client_site":"1972","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65558","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2023 15:04 (jane)<\/b>Requested if we can commence works on Tuesday 21st February <\/p>

21\/02\/2023 11:12 (jane)<\/b>Works commencing today for 3 weeks <\/p>

06\/03\/2023 17:04 (travis)<\/b>List of works.<\/p>

07\/03\/2023 15:21 (travis)<\/b>List of works.<\/p>

17\/03\/2023 15:42 (travis)<\/b>List of works <\/p>

17\/03\/2023 16:06 (iain)<\/b>List of works.<\/p>

23\/03\/2023 10:31 (travis)<\/b>List of works.<\/p>

24\/03\/2023 10:14 (dean)<\/b>Painting <\/p>

27\/03\/2023 08:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56180","activity_ticket_id":"53279","ticket_reference":"HDT54360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check extractors and redecorate ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/23","activity_end":"2023-03-20 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65559","activity_notes":"1pm on Monday There is a leak that Roy believes is coming from 3.1 into 2.1.speak to Roy for more information Can you remove the bath panel and if you can trace where the leak is coming from as the bathroom ceiling needs painting again in 2.1 ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 09:55 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 10:03 (sandra)<\/b>tenant at home <\/p>

16\/03\/2023 10:27 (roy)<\/b>Both fans 100 % working.Ensuite and bathroom has yellow stains on ceilings. This is not related to condensation but a leak from flat 3.1<\/p>

17\/03\/2023 13:04 (sandra)<\/b>waiting on access to Flat 3.1 <\/p>

20\/03\/2023 14:21 (travis)<\/b>Removed bath inspection panel in above apartment and found signs of a leak coming from bedroom ensuite,inspected and found defective lower mastic seal Cut out old seal and applied new mastic seal..<\/p>

21\/03\/2023 09:31 (sandra)<\/b>repairs completed. Area needs to dry out booked for 11th April <\/p>

21\/03\/2023 09:44 (sandra)<\/b>waiting for confirmation <\/p>

21\/03\/2023 16:37 (sandra)<\/b>decorating booked for 11th April <\/p>

28\/03\/2023 16:18 (sandra)<\/b>Flat 3.1 tenant will provide access. Flat 2.1 access with keys. Please remove shoes.Wednesday after 1pm <\/p>

29\/03\/2023 13:40 (michaelk)<\/b>Attended site to investigate leak in the bathroom ceiling. Traced problem to toilet in 3.1 which has a faulty inlet connection. We have isolated this connection as a new ball valve with a brass connection is required.The parts will be collected to fit on Thursday. 2hrs labour 95<\/p>

29\/03\/2023 13:40 (michaelk)<\/b>Attended site to investigate leak in the bathroom ceiling. Traced problem to toilet in 3.1 which has a faulty inlet connection. We have isolated this connection as a new ball valve with a brass connection is required.The parts will be collected to fit on Thursday. 2hrs labour 95<\/p>

31\/03\/2023 07:35 (michaelk)<\/b>Attended site to replace reported faulty items. Replaced the chrome adjustable basin waste and bedroom trv<\/p>

11\/04\/2023 10:23 (sandra)<\/b>bathroom and ensuite are water damaged. ceiling and wals <\/p>

11\/04\/2023 10:23 (sandra)<\/b>finished COB 11\/4 <\/p>

13\/04\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56181","activity_ticket_id":"53293","ticket_reference":"HDT54374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap nor working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9a","cs_id":"1308","cs_address_2":"9 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"1308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65560","activity_notes":"Hello, I need to report that the basin tap in the bathroom on the left, the one without a window is not supplying hot water, only cold.Please can someone take a look at it next week. The contractor can get access with the management keys at anytime.","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2023 09:07 (System)<\/b>Ticket Created<\/p>

20\/03\/2023 17:35 (michaelk)<\/b>Attended site to investigate hot water tap fault. Stripped down tap and cleaned strainers l, leaving the tap in full working order. 2hrs labour 95<\/p>

20\/03\/2023 17:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56182","activity_ticket_id":"53294","ticket_reference":"HDT54375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new parts for jet washer","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65561","activity_notes":"new parts for jet washer","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2023 09:48 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 09:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56183","activity_ticket_id":"53295","ticket_reference":"HDT54376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Service gate ","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65562","activity_notes":"Service gate Please can you have someone to attend and straighten the bottom bolt picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2023 13:18 (System)<\/b>Ticket Created<\/p>

21\/03\/2023 09:28 (travis)<\/b>Heated and straightened steel drop bolt,sanded and painted.<\/p>

21\/03\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56184","activity_ticket_id":"53296","ticket_reference":"HDT54377","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"toilet flush not working ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/23","activity_end":"2023-03-21 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65563","activity_notes":"toilet flush not working ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2023 13:34 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 08:16 (michaelk)<\/b>Attended site to investigate toilet flush fault to toilet. Found debris in cistern causing the problem, which was cleaned out. Tested operation on completion. 2hrs labour 95<\/p>

22\/03\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56185","activity_ticket_id":"53297","ticket_reference":"HDT54378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the gas and the electrics ","ticket_address_1":"4th Floor, Flat 1, 62 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor, Flat 1, 62 Shaftesbury","cs_id":"2477","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2477","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/23","activity_end":"2023-03-21 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65564","activity_notes":"check the gas and the electrics Please arrange for Keenan to check on the gas cooker. J think it's to do with the gas supply. See email below and Alan to check the bedroom lights.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2023 09:03 (System)<\/b>Ticket Created<\/p>

21\/03\/2023 12:10 (roy)<\/b>Broken bulb in light fitting Removed\/ReplacedAll okTenant supplied bulb<\/p>

22\/03\/2023 08:18 (michaelk)<\/b>Attended site to investigate hib failure. Found the safety cut off switch was activated. Reset switch and tested hob safety, leaving in full working order. 1hr labour 50<\/p>

22\/03\/2023 08:18 (michaelk)<\/b>Attended site to investigate hib failure. Found the safety cut off switch was activated. Reset switch and tested hob safety, leaving in full working order. 1hr labour 50<\/p>

22\/03\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56186","activity_ticket_id":"53298","ticket_reference":"HDT54379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15463 - Redecoration after water damage ","ticket_address_1":"Flat 3","ticket_address_2":"30 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1098","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1098","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/04\/23","activity_end":"2023-04-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65565","activity_notes":"8.30 27th Redecoration after water damage To carry out preparation works to water damaged areas to bedroom ceiling and 2No Walls.Scrape back, fill where needed and apply stain block to ceiling and 2No walls.Apply 2no coats of emulsion to match existing on completion.Please could you arrange a date\/time with the resident directly? Ms Elizabeth Wauchopeelizabeth.wauchope@icloud.com","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2023 11:31 (sandra)<\/b>to be booked in direct with tenant <\/p>

21\/03\/2023 11:31 (sandra)<\/b> Please could you arrange a date\/time with the resident directly? Ms Elizabeth Wauchope elizabeth.wauchope@icloud.com<\/p>

11\/04\/2023 10:34 (sandra)<\/b>emailed for Monday 17th <\/p>

21\/04\/2023 10:40 (sandra)<\/b>emailed for further access as no reply or access arrangements were made <\/p>

21\/04\/2023 10:48 (sandra)<\/b>Would you mind contacting the resident directly as attached please?'elizabeth.wauchope@icloud.com'<\/p>

26\/04\/2023 11:47 (sandra)<\/b>8.30 27th confirmed <\/p>

28\/04\/2023 10:12 (dean)<\/b>Done 255.00<\/p>

28\/04\/2023 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56187","activity_ticket_id":"53299","ticket_reference":"HDT54380","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"boiler issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"611","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/23","activity_end":"2023-04-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65566","activity_notes":"boiler issue and boiler service Booked for Monday between 12 - 1pm","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2023 11:43 (System)<\/b>Ticket Created<\/p>

21\/03\/2023 12:58 (sandra)<\/b>booked for 28th at 9.30 am <\/p>

28\/03\/2023 10:54 (sandra)<\/b>new transformer required <\/p>

28\/03\/2023 10:55 (sandra)<\/b>booked for Thursday for 2.30 to fit the new transformer <\/p>

29\/03\/2023 10:18 (sandra)<\/b>preliminarily booked for 12th <\/p>

06\/04\/2023 16:41 (sandra)<\/b>part is obsolete. MK has ordered from EBay. Part expected next week w\/c 11th <\/p>

19\/04\/2023 06:55 (michaelk)<\/b>Attended site to replace boiler transformer as previously reported. The transformer was replaced however when testing there was further problems. The fan pcb had damaged components\/tracks on the low voltage side which again requires parts. I have orderd the parts and will return to fit, however should there be any further problems the boiler will need to be replaced. Note; many of these boiler parts are obsolete, they are not being sourced from our regular suppliers, in order to help the clients situation.3hrs labour plus parts, total 210 ex vat.<\/p>

21\/04\/2023 11:22 (sandra)<\/b>booked for Monday 12 pm<\/p>

25\/04\/2023 06:39 (michaelk)<\/b>Attended site to replace the damaged fan pcb. Completed repair and left in full working order. 2hrs labour plus part, total 275 ex vat.<\/p>

25\/04\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56188","activity_ticket_id":"53300","ticket_reference":"HDT54381","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you raise a job to investigate leak from small water tank in the basement Mercer walk boiler room.","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/23","activity_end":"2023-03-27 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65567","activity_notes":"Please can you raise a job to investigate leak from small water tank in the basement Mercer walk boiler room.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2023 13:58 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 08:20 (michaelk)<\/b>Attended site to investigate water leak around mains booster. Found the ball valve letting by which would leak through the overflow when in low use. Will arrange replacement ballvalve. 1hr labour 50<\/p>

28\/03\/2023 08:00 (michaelk)<\/b>Attended site to install faulty equilibrium ball valve to booster set. Completed work and left in full working order. 3hrs labour plus parts, total 294.05 ex vat<\/p>

28\/03\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56189","activity_ticket_id":"53301","ticket_reference":"HDT54382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15456 - qoute for the above property to 52 Shaftesbury Avenue residential entrance the bottom needs redecorating","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1805","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1805","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/03\/23","activity_end":"2023-03-23 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65568","activity_notes":"qoute for the above property to 52 Shaftesbury Avenue residential entrance the bottom needs redecorating","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 09:47 (sandra)<\/b>awaiting update from Dean <\/p>

19\/04\/2023 11:20 (dean)<\/b>Done <\/p>

19\/04\/2023 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56190","activity_ticket_id":"53297","ticket_reference":"HDT54378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the gas and the electrics ","ticket_address_1":"4th Floor, Flat 1, 62 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor, Flat 1, 62 Shaftesbury","cs_id":"2477","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2477","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65569","activity_notes":"check the gas and the electrics Please arrange for Keenan to check on the gas cooker. J think it's to do with the gas supply. See email below and Alan to check the bedroom lights.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2023 09:03 (System)<\/b>Ticket Created<\/p>

21\/03\/2023 12:10 (roy)<\/b>Broken bulb in light fitting Removed\/ReplacedAll okTenant supplied bulb<\/p>

22\/03\/2023 08:18 (michaelk)<\/b>Attended site to investigate hib failure. Found the safety cut off switch was activated. Reset switch and tested hob safety, leaving in full working order. 1hr labour 50<\/p>

22\/03\/2023 08:18 (michaelk)<\/b>Attended site to investigate hib failure. Found the safety cut off switch was activated. Reset switch and tested hob safety, leaving in full working order. 1hr labour 50<\/p>

22\/03\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56191","activity_ticket_id":"53302","ticket_reference":"HDT54383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15499 - New shower, tray and door and tiling ","ticket_address_1":"15A Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15A Gerrard Street ","cs_id":"1762","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1762","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/23","activity_end":"2023-03-31 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65570","activity_notes":"New shower, tray and door and tiling ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 15:17 (travis)<\/b>Shower works.<\/p>

29\/03\/2023 10:43 (travis)<\/b>Shower works,Enlarged cut out for shower valve,Replaced base for new tray.<\/p>

29\/03\/2023 15:17 (travis)<\/b>Collection and delivery of materials,Disposal of rubbish to rear of office.<\/p>

31\/03\/2023 07:45 (michaelk)<\/b>Attended site to cut out existing shower valve and diverter. Installed replacement pipework to suit new bar mixer and tested for correct operation. Capped off shower to allow wall tiling to be completed. 3hrs labour plus parts, total 335 ex vat.Note; further work to help travis is required.<\/p>

31\/03\/2023 10:36 (michaelk)<\/b>Attended site to connect shower tray to the existing waste. Adapted drainage to suit new waste fitting and water tested on completion. 3hrs labour plus fittings, total 168.86 ex vat.Note; Handed over to travis to tile.<\/p>

31\/03\/2023 16:28 (travis)<\/b>Tiling works.<\/p>

03\/04\/2023 15:50 (travis)<\/b>Shower tiling works.<\/p>

04\/04\/2023 15:00 (travis)<\/b>Bathroom shower works.<\/p>

05\/04\/2023 13:40 (travis)<\/b>Bathroom shower works.<\/p>

05\/04\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56192","activity_ticket_id":"53303","ticket_reference":"HDT54384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom sink drainage issue ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/23","activity_end":"2023-03-22 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65571","activity_notes":"bathroom sink drainage issue keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 09:31 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 14:59 (iain)<\/b>Cleared trap and waste pipework.<\/p>

22\/03\/2023 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56193","activity_ticket_id":"53235","ticket_reference":"HDT54316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15490 - replacement dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/23","activity_end":"2023-03-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65572","activity_notes":"pick up keys for repairaidThursday 10 - 2pm replacement dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2023 09:59 (sandra)<\/b>expected 17th March <\/p>

17\/03\/2023 14:48 (sandra)<\/b>booked for Thursday 23rd awaiting confirmation of access details <\/p>

21\/03\/2023 15:27 (sandra)<\/b>10-2pm<\/p>

23\/03\/2023 18:47 (roy)<\/b>Access for Repair AidReplace dishwasher<\/p>

23\/03\/2023 19:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56194","activity_ticket_id":"53304","ticket_reference":"HDT54385","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaks","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/23","activity_end":"2023-03-22 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65573","activity_notes":"leaksCOLLECT KEYS FOR ACCESS TODAY The first one is at the base of the boiler cupboard. And the other one is by the base of the sink (it could be related to water escaping when using the sink or due to a damaged shower screen seal).","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 09:51 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 09:52 (sandra)<\/b>waiting on access for today <\/p>

22\/03\/2023 11:09 (sandra)<\/b>leaking from the boiler <\/p>

22\/03\/2023 12:22 (jane)<\/b>Updated client we have found the leak on the boiler and ordered a new part (rubber diaphragm) , but this part isnt due in until tomorrow unfortunately.To stop the boiler leaking, we have turned off the red valve as to attached picture The tenant will need to turn this valve on if they require hot water, then turn it off afterwards, until we fit the part tomorrow <\/p>

22\/03\/2023 15:02 (iain)<\/b>Investigated leak in boiler cupboard, office advised. Resealed areas of bath and bath shower screen.<\/p>

23\/03\/2023 07:44 (michaelk)<\/b>Attended site to investigate boiler leak. Traced problem to the differential diaphragm which was found leaking. A replacement was sourced and collected, ready ro fit on the 23rd. 2hrs labour 95<\/p>

23\/03\/2023 12:08 (michaelk)<\/b>Attended site to replace faulty diaphragm to boiler. Drained down and replaced faulty differential diaphragm and faulty tested on completion. 2hrs labour plus parts, total 114 ex vat.<\/p>

23\/03\/2023 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56195","activity_ticket_id":"53305","ticket_reference":"HDT54386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issues with the hot water in the shower ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2311","cs_address_2":"2 Gerrard Place","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2311","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/23","activity_end":"2023-03-22 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65574","activity_notes":"issues with the hot water in the shower ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 10:21 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 07:47 (michaelk)<\/b>Attended site to callout due to hot water running low. We have installed a 8 l\/min restrictor valve to solve issue with shower drawing too much flow. 2hrs labour plus part, total 123.80 ex vat<\/p>

23\/03\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56196","activity_ticket_id":"53306","ticket_reference":"HDT54387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15512 - expansion vessel and CO2 alarm replacement ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1591","cs_address_2":"36-40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1591","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/23","activity_end":"2023-03-27 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65575","activity_notes":"expansion vessel and CO2 alarm replacement proceed with works ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 09:35 (sandra)<\/b>awaiting parts <\/p>

28\/03\/2023 12:10 (sandra)<\/b>attending today <\/p>

29\/03\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>

29\/03\/2023 13:19 (michaelk)<\/b>Attended site to carry out quoted work. Replaced faulty boiler expansion vessel and co alarm. 3hrs labour plus parts, total 261 expansion vat.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56197","activity_ticket_id":"53304","ticket_reference":"HDT54385","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaks","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/23","activity_end":"2023-03-23 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65576","activity_notes":"leaksThe first one is at the base of the boiler cupboard. it is coming from the boiler with keys ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 09:51 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 09:52 (sandra)<\/b>waiting on access for today <\/p>

22\/03\/2023 11:09 (sandra)<\/b>leaking from the boiler <\/p>

22\/03\/2023 12:22 (jane)<\/b>Updated client we have found the leak on the boiler and ordered a new part (rubber diaphragm) , but this part isnt due in until tomorrow unfortunately.To stop the boiler leaking, we have turned off the red valve as to attached picture The tenant will need to turn this valve on if they require hot water, then turn it off afterwards, until we fit the part tomorrow <\/p>

22\/03\/2023 15:02 (iain)<\/b>Investigated leak in boiler cupboard, office advised. Resealed areas of bath and bath shower screen.<\/p>

23\/03\/2023 07:44 (michaelk)<\/b>Attended site to investigate boiler leak. Traced problem to the differential diaphragm which was found leaking. A replacement was sourced and collected, ready ro fit on the 23rd. 2hrs labour 95<\/p>

23\/03\/2023 12:08 (michaelk)<\/b>Attended site to replace faulty diaphragm to boiler. Drained down and replaced faulty differential diaphragm and faulty tested on completion. 2hrs labour plus parts, total 114 ex vat.<\/p>

23\/03\/2023 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56198","activity_ticket_id":"53307","ticket_reference":"HDT54388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"adjust the lights\/alter the timer (facing the chinese gate)","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Wardour Street ","cs_id":"1187","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1187","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65577","activity_notes":"adjust the lights\/alter the timer (facing the chinese gate)can you call Lilian if there are any problems ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 13:33 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 14:15 (alan)<\/b>Adjust time clock <\/p>

22\/03\/2023 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56199","activity_ticket_id":"53265","ticket_reference":"HDT54346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/03\/23","activity_end":"2023-03-22 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65578","activity_notes":"alarm going off in boiler cupboard. needs changingkeys ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2023 09:13 (System)<\/b>Ticket Created<\/p>

15\/03\/2023 11:43 (sandra)<\/b>Flat 2, 11a Gerrard Street, sink blocked, needs clearing urgent!Cleaners on site atm to give access <\/p>

15\/03\/2023 13:16 (travis)<\/b>Blocked kitchen sink and replacement trap.<\/p>

15\/03\/2023 15:59 (alan)<\/b>Look at job <\/p>

15\/03\/2023 16:00 (alan)<\/b>Replace 4 down lighters in bedroom Replace smoke alarm in main room Refix 8 down lighters in main room <\/p>

16\/03\/2023 14:42 (travis)<\/b>It works,inc,Kitchen cupboard alignment,All appliances tested,Plinth reinstated,Mastic seal repair,Under cupboard defuser refitted,Door stop replacement,Bathroom floor grout cleaned,Mastic seal in shower works,Lower cupboard hinges reinstated,<\/p>

17\/03\/2023 10:25 (alan)<\/b>Look at AHU Send details to office to order new filters <\/p>

17\/03\/2023 12:07 (travis)<\/b>List of works,ITC.<\/p>

21\/03\/2023 09:23 (sandra)<\/b>Booked Wednesday 22nd <\/p>

21\/03\/2023 09:46 (sandra)<\/b>filters are in and being fitted Thursday <\/p>

22\/03\/2023 14:16 (alan)<\/b>Replace filters in air handling unit and service<\/p>

22\/03\/2023 16:12 (roy)<\/b>C02 alarm beeping Removed\/Replaced<\/p>

24\/03\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56200","activity_ticket_id":"53308","ticket_reference":"HDT54389","ticket_client":"2123","client_name":"Hamptons ","ticket_title":"MDR\/SW\/15472 - Replacement manifold","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 13, 4 Stewart Street ","cs_id":"1798","cs_address_2":"","cs_town":"London","cs_postcode":"E1 6FQ","ticket_client_site":"1798","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/23","activity_end":"2023-04-07 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65579","activity_notes":"Replacement manifoldTUESDAY at 8am ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 14:13 (sandra)<\/b>expected delivery Monday 27th<\/p>

27\/03\/2023 11:04 (sandra)<\/b>Friday 8am <\/p>

27\/03\/2023 14:23 (sandra)<\/b>booked for Monday 3rd at 8am <\/p>

06\/04\/2023 14:27 (michaelk)<\/b>Completed quoted manifold installation. Total cost 681.99 ex vat.<\/p>

06\/04\/2023 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56201","activity_ticket_id":"53309","ticket_reference":"HDT54390","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lighting circuit keeps tripping out ","ticket_address_1":"Flat 5, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"477","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"477","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/23","activity_end":"2023-03-22 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65580","activity_notes":"lighting circuit keeps tripping out ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 14:18 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 14:19 (alan)<\/b>Tested through lighting circuitFound RCBO to be faulty, replaced RCBO in distribution board tested and left working<\/p>

22\/03\/2023 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56202","activity_ticket_id":"53310","ticket_reference":"HDT54391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please arrange for Alan to check on the lights going upstairs. ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/23","activity_end":"2023-03-31 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65581","activity_notes":"Can you please arrange for Alan to check on the lights going upstairs. ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2023 15:34 (System)<\/b>Ticket Created<\/p>

22\/03\/2023 16:28 (alan)<\/b>Look at lights on staircase and order two new driver units for down lighters on staircaseDue in on Friday <\/p>

31\/03\/2023 15:39 (alan)<\/b>Return to site and replace faulty diver units to 2 down lighters <\/p>

31\/03\/2023 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56203","activity_ticket_id":"53311","ticket_reference":"HDT54392","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"blown lamp 1st and 3rd floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/03\/23","activity_end":"2023-03-24 08:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65582","activity_notes":"blown lamp 1st and 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 09:08 (System)<\/b>Ticket Created<\/p>

24\/03\/2023 09:28 (sandra)<\/b>incomplete <\/p>

24\/03\/2023 12:16 (alan)<\/b>Replace blown lamp in 3 light fitting 1st floor rear open plan area Replace blown lamp 1 st floor wcRepair light fitting 3rd floor by display wall<\/p>

24\/03\/2023 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56204","activity_ticket_id":"53312","ticket_reference":"HDT54393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2302","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2302","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/23","activity_end":"2023-03-23 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65583","activity_notes":"The washing machine is locked with washing inside. We have reset the power turning it off at the plug for 5 minutes and then on again. Then when power was restored we started the machine again. It didnt get through the first cycle.We have tried to drain the machine and spin. It is still locked with the clothes inside with the same error code.All the bestGreg Nagel07810090000","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 09:16 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 11:45 (sandra)<\/b>Filtet blocked and clearedPipe blocked and cleared<\/p>

23\/03\/2023 12:19 (roy)<\/b>Filter blockedPipe blockedCleared and testedAll ok<\/p>

23\/03\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56205","activity_ticket_id":"53313","ticket_reference":"HDT54394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap cant be turned off ","ticket_address_1":"4th Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor Flat ","cs_id":"2425","cs_address_2":"15a Gerrard Street ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2425","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/03\/23","activity_end":"2023-03-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65584","activity_notes":"Please arrange for a plumber to attend. Unable to fully turn off the tap.Tenant can provide access from 11am.","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 09:27 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 16:00 (iain)<\/b>Repair to tap.<\/p>

23\/03\/2023 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56206","activity_ticket_id":"53314","ticket_reference":"HDT54395","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15509 - High level lighting replacement ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/23","activity_end":"2023-09-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65585","activity_notes":"High level lighting replacement -For 20th September - permits in place","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 11:30 (sandra)<\/b>parts on order waiting for availability of ballast and ETA <\/p>

05\/04\/2023 10:35 (sandra)<\/b>lights are made to order and Alan is waiting for an ETA on making them.<\/p>

25\/04\/2023 10:19 (sandra)<\/b>waiting on cherry picker <\/p>

02\/05\/2023 15:27 (jane)<\/b>Requested attendance for Thursday 11th May <\/p>

03\/05\/2023 14:15 (jane)<\/b>Confirmed for 11th May - permit has been sent to client <\/p>

19\/05\/2023 10:11 (sandra)<\/b>waiting on PO to enable us to apply for permit <\/p>

22\/05\/2023 08:59 (michael)<\/b>(Placed On Hold) Awaiting PO for licence approval from client<\/p>

05\/06\/2023 15:35 (jane)<\/b>Applied for licence for Thursday 22nd June <\/p>

12\/09\/2023 16:05 (jane)<\/b>(Removed from on-hold)<\/p>

12\/09\/2023 16:25 (jane)<\/b>Attending on 20th September, licences and permits in place <\/p>

21\/09\/2023 09:35 (michael)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 13:48 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56207","activity_ticket_id":"53315","ticket_reference":"HDT54396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not igniting ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/23","activity_end":"2023-03-23 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65586","activity_notes":"boiler not igniting please use keys ","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2023 10:17 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 12:41 (alan)<\/b>Reset power to gas, solenoid station, valves, tested and left working<\/p>

24\/03\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56208","activity_ticket_id":"52941","ticket_reference":"HDT54022","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"AM\/JH\/15408 - 2-4 North Block - To replace battery packs to 24No fittings ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/23","activity_end":"2023-03-23 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65587","activity_notes":"2-4 North Block - To replace battery packs to 24No fittings ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2023 10:03 (sandra)<\/b>delivery 6th March <\/p>

10\/03\/2023 11:32 (sandra)<\/b>booked 22nd and 23rd <\/p>

23\/03\/2023 12:02 (alan)<\/b>Quoted works <\/p>

23\/03\/2023 12:20 (roy)<\/b>Assist Alan<\/p>

23\/03\/2023 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56209","activity_ticket_id":"53316","ticket_reference":"HDT54397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"showing error F29 and F45","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/03\/23","activity_end":"2023-03-23 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65588","activity_notes":"showing error F29 and F45","activity_timesheet":null,"ticket_notes_combined":"

23\/03\/2023 11:03 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 12:04 (sandra)<\/b>power failure. Alan attending on another ticket number <\/p>

24\/03\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2023 14:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2023 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56210","activity_ticket_id":"53317","ticket_reference":"HDT54398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler error issue","ticket_address_1":"Flat 2, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/23","activity_end":"2023-03-23 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65589","activity_notes":"boiler error issue","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 11:42 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 12:04 (sandra)<\/b>power failure. Alan attending on another ticket number <\/p>

23\/03\/2023 15:32 (roy)<\/b>Reset boilerTested all ok<\/p>

23\/03\/2023 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56211","activity_ticket_id":"53318","ticket_reference":"HDT54399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15514 - replacement boiler parts and alarms ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1693","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1693","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/23","activity_end":"2023-03-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65590","activity_notes":"replacement boiler parts and alarms THURSDAY 8AM ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 09:33 (sandra)<\/b>8am Thursday 30th <\/p>

31\/03\/2023 07:48 (michaelk)<\/b>Attended site to carry out quoted work. Installed new smoke and heat alarms and replaced boiler electrodes. 4hrs labour plus parts, total 398.02 ex vat.<\/p>

31\/03\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56212","activity_ticket_id":"53315","ticket_reference":"HDT54396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not igniting ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1171","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1171","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/03\/23","activity_end":"2023-03-23 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65591","activity_notes":"power failure ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 10:17 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 12:41 (alan)<\/b>Reset power to gas, solenoid station, valves, tested and left working<\/p>

24\/03\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56213","activity_ticket_id":"53319","ticket_reference":"HDT54400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Parasol base repairs ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/03\/23","activity_end":"2023-03-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65592","activity_notes":"Parasol base repairs Can I raise a job please for Travis to service the parasol basis that are stored in the service area at Central Cross.the bases requires some new bolts and existing fitting require broken bolts removing and possibly re-tapping.","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 14:05 (System)<\/b>Ticket Created<\/p>

24\/03\/2023 10:48 (travis)<\/b>Parasol steel base repairs.<\/p>

24\/03\/2023 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56214","activity_ticket_id":"53320","ticket_reference":"HDT54401","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"install some clocks and plaques on our wall on either Tuesday 28th March ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/23","activity_end":"2023-03-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65593","activity_notes":"a handyman to come and install some clocks and plaques on our wall on Tuesday 28th March 9am He will need to bring quite a high ladder if possible. ","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 16:01 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 16:15 (sandra)<\/b>booked 9am with long ladder <\/p>

24\/03\/2023 09:40 (sandra)<\/b>booked Tuesday 28th - confirmed <\/p>

28\/03\/2023 14:33 (iain)<\/b>Hang clocks and plaques.<\/p>

28\/03\/2023 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56215","activity_ticket_id":"53321","ticket_reference":"HDT54402","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into the office on the ground floor ","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"92 Harley Street ","cs_id":"603","cs_address_2":"","cs_town":"LONDON ","cs_postcode":"W1G 7HU","ticket_client_site":"603","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/03\/23","activity_end":"2023-03-23 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65594","activity_notes":"leak into the office on the ground floor Can we have a call out please to the above as there is a leak going into the office on the ground floor. If you can contact the owner on 07860 132523 directly as Gilly will let you know about keys for access please and keep me copied in on emails please.","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 16:16 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 16:18 (sandra)<\/b>called and waiting call back <\/p>

23\/03\/2023 16:25 (sandra)<\/b>someone to meet Roy at 4.45 but ring on Flat 1 also <\/p>

23\/03\/2023 18:51 (roy)<\/b>Receptionist showed me wrong leak so person to give access into flat 1 left But kim directed me to another leak but no access into flat 1.Not leak but damp and from above island<\/p>

24\/03\/2023 09:32 (sandra)<\/b>waiting on availability of MK for this afternoon <\/p>

27\/03\/2023 07:38 (michaelk)<\/b>Attended site to investigate leak from flat 1 kitchen to office below. We could find no live leaks although historic leak could be seen. Forwarded a report to the office as it may be old stains that are resurfacing. 2hrs labour 95<\/p>

27\/03\/2023 08:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56216","activity_ticket_id":"53322","ticket_reference":"HDT54403","ticket_client":"2116","client_name":"Bancone ","ticket_title":"PAT test failed items and ceiling spotlights in the PDR","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/04\/23","activity_end":"2023-04-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65595","activity_notes":"PAT test failed items and ceiling spotlights in the PDR","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 09:17 (System)<\/b>Ticket Created<\/p>

24\/03\/2023 09:24 (sandra)<\/b>CONFIRMED FOR 31ST AT 8AM <\/p>

31\/03\/2023 11:17 (alan)<\/b>Repair 5 iteams that failed PAT test To return Monday 8am Morning with new light fitting for office <\/p>

31\/03\/2023 11:28 (sandra)<\/b>Monday at 8am <\/p>

04\/04\/2023 07:27 (alan)<\/b>Replace faulty light fitting in office <\/p>

06\/04\/2023 09:43 (alan)<\/b>Repair spot lights in rear basement area<\/p>

06\/04\/2023 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56217","activity_ticket_id":"53321","ticket_reference":"HDT54402","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into the office on the ground floor ","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"92 Harley Street ","cs_id":"603","cs_address_2":"","cs_town":"LONDON ","cs_postcode":"W1G 7HU","ticket_client_site":"603","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/23","activity_end":"2023-03-24 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65596","activity_notes":"leak into the office on the ground floor Can we have a call out please to the above as there is a leak going into the office on the ground floor. If you can contact the owner on 07860 132523 directly as Gilly will let you know about keys for access please and keep me copied in on emails please.","activity_timesheet":"2","ticket_notes_combined":"

23\/03\/2023 16:16 (System)<\/b>Ticket Created<\/p>

23\/03\/2023 16:18 (sandra)<\/b>called and waiting call back <\/p>

23\/03\/2023 16:25 (sandra)<\/b>someone to meet Roy at 4.45 but ring on Flat 1 also <\/p>

23\/03\/2023 18:51 (roy)<\/b>Receptionist showed me wrong leak so person to give access into flat 1 left But kim directed me to another leak but no access into flat 1.Not leak but damp and from above island<\/p>

24\/03\/2023 09:32 (sandra)<\/b>waiting on availability of MK for this afternoon <\/p>

27\/03\/2023 07:38 (michaelk)<\/b>Attended site to investigate leak from flat 1 kitchen to office below. We could find no live leaks although historic leak could be seen. Forwarded a report to the office as it may be old stains that are resurfacing. 2hrs labour 95<\/p>

27\/03\/2023 08:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56218","activity_ticket_id":"53323","ticket_reference":"HDT54404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To adjust all time-clocks for outside lights for day-light saving - FOR MONDAY 27TH MARCH ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/03\/23","activity_end":"2023-03-27 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65597","activity_notes":"To adjust all time-clocks for outside lights for day-light saving - FOR MONDAY 27TH MARCH ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 10:03 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 15:59 (alan)<\/b>Adjust all time, clocks for Chinatown outside lighting to summer time settings<\/p>

27\/03\/2023 16:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56219","activity_ticket_id":"53324","ticket_reference":"HDT54405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4,1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,1","cs_id":"1315","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1315","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/23","activity_end":"2023-04-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65598","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 10:09 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 16:43 (sandra)<\/b>booked for 6th <\/p>

11\/04\/2023 11:14 (sandra)<\/b>2pm 11\/4<\/p>

13\/04\/2023 21:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/04\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56220","activity_ticket_id":"53325","ticket_reference":"HDT54406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65599","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 10:10 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/04\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56221","activity_ticket_id":"53326","ticket_reference":"HDT54407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2 ","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2331","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2331","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65600","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 10:16 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/04\/2023 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56222","activity_ticket_id":"53327","ticket_reference":"HDT54408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65601","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 10:17 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/04\/2023 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56223","activity_ticket_id":"53328","ticket_reference":"HDT54409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65602","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2023 10:20 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/04\/2023 14:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/04\/2023 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56224","activity_ticket_id":"53329","ticket_reference":"HDT54410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads:","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2478","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2478","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/03\/23","activity_end":"2023-03-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65603","activity_notes":"Landlord Meter Reads: Gas\/Electric\/water","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2023 17:10 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 15:58 (alan)<\/b>Meters reading Opera quarter and Fitzrovia<\/p>

29\/03\/2023 05:50 (alan)<\/b>Meter readings China Town <\/p>

29\/03\/2023 16:56 (roy)<\/b>Read meters<\/p>

30\/03\/2023 05:50 (alan)<\/b>Meter readings Colosseum<\/p>

30\/03\/2023 15:20 (alan)<\/b>Meter readings opera <\/p>

30\/03\/2023 15:20 (alan)<\/b>Meter readings opera <\/p>

30\/03\/2023 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56225","activity_ticket_id":"53330","ticket_reference":"HDT54411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65604","activity_notes":"leak Please could you arrange for someone to attend asap? Are you able give us a very precise report on outcome as we would like to know whether this is tenant or landlord responsibility for the pipe.","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 09:21 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 15:30 (travis)<\/b>Attended restaurant and gained access to apartment above (number one),Removed bath access panel and tested all services, toilet,basin,bath and shower.Found shower hose and connector to be faulty and spraying water over a damaged mastic seal area which we believe would be the intermittent leak in the restaurant below,Replaced shower hose and washers,cut out old mastic seal around the bath and replaced,resealed\/refitted tiled inspection panel.<\/p>

27\/03\/2023 15:46 (michael)<\/b>(Ticket Closed)<\/p>

31\/03\/2023 15:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2023 15:51 (sandra)<\/b>return to restaurant as leak is still continuing <\/p>

31\/03\/2023 16:16 (travis)<\/b>Returned to above restaurant and found the original leak area to be dry.Due to language barrier I believe the tenant was saying it leaked last Monday,but only a little bit.This would be the residue water whilst we was testing various areas of the bathroom.If any leak occurs over the weekend the boxing in to the side of the bath would need to be removed for clear access.<\/p>

31\/03\/2023 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56226","activity_ticket_id":"53331","ticket_reference":"HDT54412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/04\/23","activity_end":"2023-04-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65605","activity_notes":"washing machine Hi I need to report that the washing machine doesnt work. Its been playing up for the past month.It was not turning on at first and we had to turn it on and off to get it to start. Also washing got stuck inside and I reported this a couple of weeks ago. Now the door wont close.Please can the contractor use management keys to gain entry at anytime thanksGreg Nagel07810090000","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2023 09:29 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 11:30 (sandra)<\/b>waiting on appointment <\/p>

29\/03\/2023 16:32 (sandra)<\/b>booked for Monday at 12 waiting for access details <\/p>

30\/03\/2023 10:04 (sandra)<\/b>collect keys 12 - 4pm <\/p>

03\/04\/2023 15:43 (iain)<\/b>Access for Repairaid.<\/p>

04\/04\/2023 10:56 (sandra)<\/b>The engineer found that PCBs and door lock have failed and these will have to be replaced.We are still expecting price and availability from manufacturer. One we have it will send you a report as usual.<\/p>

04\/04\/2023 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56227","activity_ticket_id":"53332","ticket_reference":"HDT54413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows arent closing in the bedroom and dishwasher not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65606","activity_notes":"windows are closing in the bedroom and dishwasher not working The guest from apartment 1 has just reported that the windows in the bedroom arent closing and their dishwasher is also not working. Could this please be looked at asap? ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 09:41 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 12:53 (iain)<\/b>Dishwasher and window.<\/p>

27\/03\/2023 15:44 (michael)<\/b>(Ticket Closed)<\/p>

31\/03\/2023 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2023 11:12 (sandra)<\/b>waiting on dishwasher appointment <\/p>

03\/04\/2023 08:52 (iain)<\/b>Overhauled secondary glazing.<\/p>

03\/04\/2023 15:47 (sandra)<\/b>Wednesday 5th 8 - 12. collect keys for Repairaid<\/p>

05\/04\/2023 09:52 (roy)<\/b>Gave access to Repair AidDishwasher ok<\/p>

05\/04\/2023 10:01 (sandra)<\/b>waiting on update from Repairaid<\/p>

06\/04\/2023 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56228","activity_ticket_id":"53333","ticket_reference":"HDT54414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire door at the top of the staircase isn't closing or locking properly","ticket_address_1":"4 Macclesfield ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Macclesfield ","cs_id":"2057","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2057","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65607","activity_notes":"fire door at the top of the staircase isn't closing or locking properly","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 10:33 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 12:53 (iain)<\/b>Repair to door kewp.<\/p>

27\/03\/2023 15:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56229","activity_ticket_id":"53334","ticket_reference":"HDT54415","ticket_client":"2123","client_name":"Hamptons ","ticket_title":"underfloor heating not working","ticket_address_1":"Flat 13, 4 Stewart Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13, 4 Stewart Street ","cs_id":"1798","cs_address_2":"","cs_town":"London","cs_postcode":"E1 6FQ","ticket_client_site":"1798","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/23","activity_end":"2023-04-05 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65608","activity_notes":"underfloor heating not workingTUESDAY at 8am ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 10:58 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 10:59 (sandra)<\/b>booked for Friday at 8am <\/p>

27\/03\/2023 14:24 (sandra)<\/b>booked Monday 3rd <\/p>

27\/03\/2023 14:56 (sandra)<\/b>RESCHEDULED AGAIN by tenant for Tuesday <\/p>

28\/03\/2023 12:09 (sandra)<\/b>Tuesday 4th <\/p>

06\/04\/2023 14:25 (michaelk)<\/b>Completed quoted manifold installation. Total 681.99 ex vat<\/p>

06\/04\/2023 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56230","activity_ticket_id":"53335","ticket_reference":"HDT54416","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blow down the water heaters ","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65609","activity_notes":"blow down the water heaters Please can you raise a job to service \/ blow down of the water heater Mercer Walk cleaner cupboard Mercer Covent Garden Estate charge. ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2023 11:39 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56231","activity_ticket_id":"53336","ticket_reference":"HDT54417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1664","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1664","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65610","activity_notes":"Gas compliance testing without PAT7TH ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 13:31 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:34 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/04\/2023 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56232","activity_ticket_id":"53337","ticket_reference":"HDT54418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/23","activity_end":"2023-03-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65611","activity_notes":"Gas compliance testing without PATWednesday after mid day with the tenant at home ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 13:33 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 15:52 (sandra)<\/b>wednesday after mid day and tenant will be at home <\/p>

29\/03\/2023 12:44 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/03\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56233","activity_ticket_id":"53338","ticket_reference":"HDT54419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10, Goodwins House, 55-56 St Martins Lane","cs_id":"1079","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1079","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65612","activity_notes":"Gas compliance testing without PAT7th","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 13:34 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/04\/2023 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56234","activity_ticket_id":"53339","ticket_reference":"HDT54420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2328","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2328","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65613","activity_notes":"Gas and PAT full compliance with PATbooked for Thursday after 11 am","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 13:36 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:54 (sandra)<\/b>no access. emailed Sal to reschedule <\/p>

06\/04\/2023 14:31 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/04\/2023 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56235","activity_ticket_id":"53340","ticket_reference":"HDT54421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2327","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/23","activity_end":"2023-04-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65614","activity_notes":"Gas and PAT full compliance with PAT5th ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 13:38 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/04\/2023 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56236","activity_ticket_id":"53341","ticket_reference":"HDT54422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/23","activity_end":"2023-04-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65615","activity_notes":"Gas and PAT full compliance with PAT5th","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 13:39 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:21 (michaelk)<\/b>Completed full compliance 185<\/p>

06\/04\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56237","activity_ticket_id":"53342","ticket_reference":"HDT54423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15473 - Replacement shower ","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/23","activity_end":"2023-04-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65616","activity_notes":"Replacement shower ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2023 10:15 (sandra)<\/b>waiting on parts<\/p>

11\/04\/2023 11:12 (sandra)<\/b>pre booked Wednesday 12th at 8am <\/p>

12\/04\/2023 11:26 (sandra)<\/b>18TH 11 - 3PM <\/p>

19\/04\/2023 07:00 (michaelk)<\/b>Attended site to carry quoted works replacing exposed shower. Completed work and left in full working order. 4hrs labour plus parts, total 354.95 ex vat.<\/p>

19\/04\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56238","activity_ticket_id":"53343","ticket_reference":"HDT54424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door stop came off wall while holding door","ticket_address_1":"Third Floor Flat ","ticket_address_2":"21 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/23","activity_end":"2023-03-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65617","activity_notes":"Door stop came off wall while holding doorThis is in the kitchen of our flat.picture separate","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 16:35 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 14:33 (iain)<\/b>Repair to door catch.<\/p>

28\/03\/2023 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56239","activity_ticket_id":"53344","ticket_reference":"HDT54425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cracked washing machine door ","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2295","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2295","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/03\/23","activity_end":"2023-03-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65618","activity_notes":"cracked washing machine door ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2023 10:09 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56240","activity_ticket_id":"53344","ticket_reference":"HDT54425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cracked washing machine door ","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2295","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2295","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/03\/23","activity_end":"2023-03-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65619","activity_notes":"cracked washing machine door ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2023 10:09 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56241","activity_ticket_id":"53345","ticket_reference":"HDT54426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cracked washing machine door and dishwasher not working ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2296","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2296","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65620","activity_notes":"cracked washing machine door and dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2023 10:20 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>

30\/03\/2023 14:05 (sandra)<\/b>The dishwasher was fixed. Drain pump cover was refitted.<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56242","activity_ticket_id":"53346","ticket_reference":"HDT54427","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into Flat D from Flat 1","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/23","activity_end":"2023-03-28 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65621","activity_notes":"leak into Flat D from Flat 1","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 10:56 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 12:59 (michaelk)<\/b>Attended site to investigate leak. Shut down all services and waited for owners engineer. 3hrs labour 140<\/p>

29\/03\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56243","activity_ticket_id":"53347","ticket_reference":"HDT54428","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/JH\/15442 - Annual PPM service of boilers ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2397","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/23","activity_end":"2023-04-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65622","activity_notes":"Annual PPM service of boilers MONDAY AT 8AM Keys can be obtained from the Porter at 16 Lowndes Lodge called Ossie. Boilers are in the vault accessed from the street and vault door is open.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 12:08 (sandra)<\/b>to be booked in once service pack is received <\/p>

11\/04\/2023 11:10 (sandra)<\/b>pre booked for Monday 17th at 8am awaiting confirmation <\/p>

18\/04\/2023 06:53 (michaelk)<\/b>Attended site to complete annual servicing to 2 x boilers. Installed service packs as per quotation. Left running fully operational. <\/p>

18\/04\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56244","activity_ticket_id":"53348","ticket_reference":"HDT54429","ticket_client":"1770","client_name":"Mrs Sally Salz","ticket_title":"Boiler Service and Gas Safety ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"611","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"611","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/23","activity_end":"2023-04-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65623","activity_notes":"Boiler ServicePost 12.00h on the 18th should be ok. I need to work out exact timings so if you could hold the afternoon slot and I will come back and confirm timings as soon as I can. ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 11:28 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 12:07 (sandra)<\/b>to be scheduled once boiler is fixed on Thursday <\/p>

29\/03\/2023 10:12 (sandra)<\/b>preliminarily booked for 12th<\/p>

20\/04\/2023 16:53 (sandra)<\/b>cant be serviced until up and running. another part has been ordered<\/p>

25\/04\/2023 06:41 (michaelk)<\/b>Attended site to carry out boiler service and issue safety certificate. Completed work and left in full working order. 2hrs labour 95<\/p>

25\/04\/2023 07:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56245","activity_ticket_id":"53349","ticket_reference":"HDT54430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3No defective lamps to ground floor ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/23","activity_end":"2023-03-28 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65624","activity_notes":"3No defective lamps to ground floor ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 12:20 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 16:25 (alan)<\/b>Replace 3 blown lamps ground floor common parts <\/p>

28\/03\/2023 17:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56246","activity_ticket_id":"53350","ticket_reference":"HDT54431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1No defective lamp to ground floor ","ticket_address_1":"22 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 Goodge Street ","cs_id":"1648","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1648","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/23","activity_end":"2023-03-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65625","activity_notes":"1No defective lamp to ground floor ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 12:21 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 16:26 (alan)<\/b>Replace blown lamp ground floor common parts <\/p>

28\/03\/2023 17:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56247","activity_ticket_id":"53351","ticket_reference":"HDT54432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1No defective lamp to ground floor and 1No to first Floor ","ticket_address_1":"30 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Charlotte Street ","cs_id":"1649","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1649","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/03\/23","activity_end":"2023-03-30 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65626","activity_notes":"1No defective lamp to ground floor and 1No to first Floor ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 12:23 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 16:27 (alan)<\/b>Replace blown lamp in common parts ground floor and order replacement down lighter for outside flat 2<\/p>

30\/03\/2023 12:15 (alan)<\/b>Return to site and replace faulty downlights up by flat 2<\/p>

30\/03\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56248","activity_ticket_id":"53302","ticket_reference":"HDT54383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15499 - New shower, tray and door and tiling ","ticket_address_1":"15A Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15A Gerrard Street ","cs_id":"1762","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1762","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/23","activity_end":"2023-03-30 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65627","activity_notes":"New shower, tray and door and tiling ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 15:17 (travis)<\/b>Shower works.<\/p>

29\/03\/2023 10:43 (travis)<\/b>Shower works,Enlarged cut out for shower valve,Replaced base for new tray.<\/p>

29\/03\/2023 15:17 (travis)<\/b>Collection and delivery of materials,Disposal of rubbish to rear of office.<\/p>

31\/03\/2023 07:45 (michaelk)<\/b>Attended site to cut out existing shower valve and diverter. Installed replacement pipework to suit new bar mixer and tested for correct operation. Capped off shower to allow wall tiling to be completed. 3hrs labour plus parts, total 335 ex vat.Note; further work to help travis is required.<\/p>

31\/03\/2023 10:36 (michaelk)<\/b>Attended site to connect shower tray to the existing waste. Adapted drainage to suit new waste fitting and water tested on completion. 3hrs labour plus fittings, total 168.86 ex vat.Note; Handed over to travis to tile.<\/p>

31\/03\/2023 16:28 (travis)<\/b>Tiling works.<\/p>

03\/04\/2023 15:50 (travis)<\/b>Shower tiling works.<\/p>

04\/04\/2023 15:00 (travis)<\/b>Bathroom shower works.<\/p>

05\/04\/2023 13:40 (travis)<\/b>Bathroom shower works.<\/p>

05\/04\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56249","activity_ticket_id":"53329","ticket_reference":"HDT54410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads:","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2478","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2478","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/23","activity_end":"1970-01-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65628","activity_notes":"Landlord Meter Reads: Gas\/Electric\/water","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2023 17:10 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 15:58 (alan)<\/b>Meters reading Opera quarter and Fitzrovia<\/p>

29\/03\/2023 05:50 (alan)<\/b>Meter readings China Town <\/p>

29\/03\/2023 16:56 (roy)<\/b>Read meters<\/p>

30\/03\/2023 05:50 (alan)<\/b>Meter readings Colosseum<\/p>

30\/03\/2023 15:20 (alan)<\/b>Meter readings opera <\/p>

30\/03\/2023 15:20 (alan)<\/b>Meter readings opera <\/p>

30\/03\/2023 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56250","activity_ticket_id":"53352","ticket_reference":"HDT54433","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15480 - ceiling tile remedials ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Network Hub","cs_id":"2462","cs_address_2":"300 Kensal Road Kensal Rise ","cs_town":"London ","cs_postcode":"W10 5BE","ticket_client_site":"2462","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/23","activity_end":"2023-04-12 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65629","activity_notes":"ceiling tile remedials and a good clean of the grid ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2023 15:09 (iain)<\/b>Ceiling tiles.<\/p>

31\/03\/2023 14:54 (sandra)<\/b>work postponed as a further area may need to be completed afterall.<\/p>

31\/03\/2023 14:54 (sandra)<\/b>(Placed On Hold) further area that may need to be completed at the same time <\/p>

18\/08\/2023 15:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56251","activity_ticket_id":"53279","ticket_reference":"HDT54360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check extractors and redecorate ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/23","activity_end":"2023-03-30 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65630","activity_notes":"leak from 3.1 into 2.1 can you investigate ","activity_timesheet":"2","ticket_notes_combined":"

16\/03\/2023 09:55 (System)<\/b>Ticket Created<\/p>

16\/03\/2023 10:03 (sandra)<\/b>tenant at home <\/p>

16\/03\/2023 10:27 (roy)<\/b>Both fans 100 % working.Ensuite and bathroom has yellow stains on ceilings. This is not related to condensation but a leak from flat 3.1<\/p>

17\/03\/2023 13:04 (sandra)<\/b>waiting on access to Flat 3.1 <\/p>

20\/03\/2023 14:21 (travis)<\/b>Removed bath inspection panel in above apartment and found signs of a leak coming from bedroom ensuite,inspected and found defective lower mastic seal Cut out old seal and applied new mastic seal..<\/p>

21\/03\/2023 09:31 (sandra)<\/b>repairs completed. Area needs to dry out booked for 11th April <\/p>

21\/03\/2023 09:44 (sandra)<\/b>waiting for confirmation <\/p>

21\/03\/2023 16:37 (sandra)<\/b>decorating booked for 11th April <\/p>

28\/03\/2023 16:18 (sandra)<\/b>Flat 3.1 tenant will provide access. Flat 2.1 access with keys. Please remove shoes.Wednesday after 1pm <\/p>

29\/03\/2023 13:40 (michaelk)<\/b>Attended site to investigate leak in the bathroom ceiling. Traced problem to toilet in 3.1 which has a faulty inlet connection. We have isolated this connection as a new ball valve with a brass connection is required.The parts will be collected to fit on Thursday. 2hrs labour 95<\/p>

29\/03\/2023 13:40 (michaelk)<\/b>Attended site to investigate leak in the bathroom ceiling. Traced problem to toilet in 3.1 which has a faulty inlet connection. We have isolated this connection as a new ball valve with a brass connection is required.The parts will be collected to fit on Thursday. 2hrs labour 95<\/p>

31\/03\/2023 07:35 (michaelk)<\/b>Attended site to replace reported faulty items. Replaced the chrome adjustable basin waste and bedroom trv<\/p>

11\/04\/2023 10:23 (sandra)<\/b>bathroom and ensuite are water damaged. ceiling and wals <\/p>

11\/04\/2023 10:23 (sandra)<\/b>finished COB 11\/4 <\/p>

13\/04\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56252","activity_ticket_id":"53353","ticket_reference":"HDT54434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into the kitchen from the ceiling ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/23","activity_end":"2023-03-28 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65631","activity_notes":"leak into the kitchen from the ceiling Leak in the kitchen from the ceiling. It might be coming from the flat above. Please collect management keys for both flats.Tenants informed. ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 16:12 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 17:17 (travis)<\/b>Attended and found a faulty mastic seal directly above stained kitchen ceiling below,Arranged with tenant to return tomorrow at 2pm to cut out and replace.<\/p>

29\/03\/2023 10:11 (sandra)<\/b>returning today to replace silicone <\/p>

29\/03\/2023 15:09 (iain)<\/b>Leak.<\/p>

29\/03\/2023 15:11 (iain)<\/b>Re masticed flat 3, shower tray.<\/p>

29\/03\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56253","activity_ticket_id":"53211","ticket_reference":"HDT54292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/04\/23","activity_end":"2023-04-05 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65632","activity_notes":"-Bathroom sink slow drainage","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2023 09:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2023 16:32 (sandra)<\/b>Can we gain access on Thursday please between 2 3pm.waiting on confirmation <\/p>

08\/03\/2023 12:41 (sandra)<\/b>TENANT HOME 2 - 3PM FOR ACCESS THURSDAY <\/p>

09\/03\/2023 14:39 (alan)<\/b>Refix down lighter in kitchen Replace blown lamp in fridge Replace blown lamp in oven<\/p>

09\/03\/2023 15:22 (jane)<\/b>Soap dispenser on order - expected 15th March <\/p>

09\/03\/2023 15:23 (iain)<\/b>List of works.<\/p>

13\/03\/2023 14:45 (sandra)<\/b>soap dispenser in reception <\/p>

16\/03\/2023 13:29 (iain)<\/b>Soap.<\/p>

16\/03\/2023 13:35 (jane)<\/b>(Ticket Closed)<\/p>

28\/03\/2023 16:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2023 16:35 (sandra)<\/b>waiting on access to return as sink is still blocked <\/p>

30\/03\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56254","activity_ticket_id":"53354","ticket_reference":"HDT54435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement Glass ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2480","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2480","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/23","activity_end":"2023-03-29 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65633","activity_notes":"replacement Glass ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2023 16:39 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 16:43 (sandra)<\/b>waiting for Travis to let me know if it is something he can do <\/p>

29\/03\/2023 10:10 (sandra)<\/b>waiting on Able to give me an appointment <\/p>

30\/03\/2023 10:01 (sandra)<\/b>booked for Friday 8 - 12<\/p>

30\/03\/2023 14:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56255","activity_ticket_id":"53354","ticket_reference":"HDT54435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement Glass ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2480","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2480","ticket_status_code":"Cancelled","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"31\/03\/23","activity_end":"2023-03-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65634","activity_notes":"replacement Glass ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2023 16:39 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 16:43 (sandra)<\/b>waiting for Travis to let me know if it is something he can do <\/p>

29\/03\/2023 10:10 (sandra)<\/b>waiting on Able to give me an appointment <\/p>

30\/03\/2023 10:01 (sandra)<\/b>booked for Friday 8 - 12<\/p>

30\/03\/2023 14:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56256","activity_ticket_id":"53355","ticket_reference":"HDT54436","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15410 - To replace 2No defective floor boxes and carpet tiles ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/23","activity_end":"2023-04-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65635","activity_notes":"To replace 2No defective floor boxes and carpet tiles Confirmed access for Saturday 29th April IT colleagues aware that the two floor boxes in that location are being decommissioned as discussed with Alan. ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 09:51 (jane)<\/b>Requested access for Saturday 29th April <\/p>

11\/04\/2023 14:08 (jane)<\/b>Confirmed access for Saturday 29th April <\/p>

02\/05\/2023 08:42 (alan)<\/b>Quoted works <\/p>

02\/05\/2023 08:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56257","activity_ticket_id":"53353","ticket_reference":"HDT54434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into the kitchen from the ceiling ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/03\/23","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65636","activity_notes":"leak into the kitchen from the ceiling Leak in the kitchen from the ceiling. It might be coming from the flat above. Please collect management keys for both flats.Tenants informed. ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2023 16:12 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 17:17 (travis)<\/b>Attended and found a faulty mastic seal directly above stained kitchen ceiling below,Arranged with tenant to return tomorrow at 2pm to cut out and replace.<\/p>

29\/03\/2023 10:11 (sandra)<\/b>returning today to replace silicone <\/p>

29\/03\/2023 15:09 (iain)<\/b>Leak.<\/p>

29\/03\/2023 15:11 (iain)<\/b>Re masticed flat 3, shower tray.<\/p>

29\/03\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56258","activity_ticket_id":"53356","ticket_reference":"HDT54437","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Basement and Ground floor light not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/23","activity_end":"2023-03-29 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65637","activity_notes":"Basement and Ground floor light not working ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2023 09:41 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 16:43 (alan)<\/b>Replace blown lamps in basement by facilities and on ground floor in reception<\/p>

29\/03\/2023 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56259","activity_ticket_id":"53357","ticket_reference":"HDT54438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is showing F22 error ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2296","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2296","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/03\/23","activity_end":"2023-03-29 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65638","activity_notes":"boiler is showing F22 error Can your team attend today between 2 pm and 5 pm to have it fixed?They can call the managing agent's office 30mins in advance at 0330 0240 102 to book access. ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2023 11:19 (System)<\/b>Ticket Created<\/p>

30\/03\/2023 06:57 (michaelk)<\/b>Attended site to investigate boiler failure. Found the boiler tripped out on low system pressure, reset fault. Checked boiler components for signs of leakage. Checked all visible joints around the system for leaks however no leaks were found. 2hrs labour 95<\/p>

30\/03\/2023 07:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56260","activity_ticket_id":"53358","ticket_reference":"HDT54439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/03\/23","activity_end":"2023-03-30 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65639","activity_notes":"list of works - TENANT HOME ALL DAY ensuite bathroom sink is not drainingcheck radiator not workingvalve has come off one of the bedroom radiatorcooker lamps need replacing ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2023 11:30 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 13:43 (michaelk)<\/b>Attended site to investigate reported issues. Found chrome basin trap blocked and with damaged seals. Found trv head faulty in the bedroom which also requires changing. The radiator replacement will be quoted separately. Waste and trv head to be replaced Thursday. 1hr labour 50<\/p>

29\/03\/2023 16:57 (roy)<\/b>Repkace 2 x G9 Capsule lamps<\/p>

31\/03\/2023 07:32 (michaelk)<\/b>Attended site to replace faulty toilet inlet valve and install mastik seal to the shower enclosure. The inlet valve was replaced with brass pipe connections rather than plastic. A clear silicone seal was installed to the basin side shower enclosure. 2hrs labour plus parts, total 137ex vat.<\/p>

31\/03\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56261","activity_ticket_id":"53359","ticket_reference":"HDT54440","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"5 year electrical ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2482","cs_address_2":"5 Shelton Street ","cs_town":"London ","cs_postcode":"WC2H 9JN","ticket_client_site":"2482","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/03\/23","activity_end":"2023-03-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65640","activity_notes":"5 year electrical 2pm - 5pm ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2023 11:51 (System)<\/b>Ticket Created<\/p>

30\/03\/2023 16:01 (alan)<\/b>Electrical inspection <\/p>

30\/03\/2023 16:02 (michael)<\/b>(Ticket Closed)<\/p>

31\/03\/2023 10:53 (System)<\/b>NIC Sent<\/p>

31\/03\/2023 10:53 (System)<\/b>NIC Sent<\/p>

04\/04\/2023 13:07 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56262","activity_ticket_id":"53360","ticket_reference":"HDT54441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine stopped working ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/23","activity_end":"2023-03-29 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65641","activity_notes":"washing machine stopped working Is it possible to have your team on-site to check if there are any issues with water pipes, filter to be cleaned, etc?tenant home for access this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2023 12:33 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 16:17 (sandra)<\/b>booked for Monday 12 - 6pmwaiting for access <\/p>

29\/03\/2023 17:00 (roy)<\/b>Checked hose pipes and pump but machine fault.Water into machine when pre wash is fine but wash and softener no water coming throughMachine fault<\/p>

05\/04\/2023 09:47 (sandra)<\/b>Repairaid attended Monday 3rd and emailed for update <\/p>

05\/04\/2023 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56263","activity_ticket_id":"53358","ticket_reference":"HDT54439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/03\/23","activity_end":"2023-03-29 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65642","activity_notes":"cooker lamps need replacing ","activity_timesheet":"2","ticket_notes_combined":"

29\/03\/2023 11:30 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 13:43 (michaelk)<\/b>Attended site to investigate reported issues. Found chrome basin trap blocked and with damaged seals. Found trv head faulty in the bedroom which also requires changing. The radiator replacement will be quoted separately. Waste and trv head to be replaced Thursday. 1hr labour 50<\/p>

29\/03\/2023 16:57 (roy)<\/b>Repkace 2 x G9 Capsule lamps<\/p>

31\/03\/2023 07:32 (michaelk)<\/b>Attended site to replace faulty toilet inlet valve and install mastik seal to the shower enclosure. The inlet valve was replaced with brass pipe connections rather than plastic. A clear silicone seal was installed to the basin side shower enclosure. 2hrs labour plus parts, total 137ex vat.<\/p>

31\/03\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56264","activity_ticket_id":"53360","ticket_reference":"HDT54441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine stopped working ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/04\/23","activity_end":"2023-04-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65643","activity_notes":"washing machine stopped working Is it possible to have your team on-site to check if there are any issues with water pipes, filter to be cleaned, etc?","activity_timesheet":null,"ticket_notes_combined":"

29\/03\/2023 12:33 (System)<\/b>Ticket Created<\/p>

29\/03\/2023 16:17 (sandra)<\/b>booked for Monday 12 - 6pmwaiting for access <\/p>

29\/03\/2023 17:00 (roy)<\/b>Checked hose pipes and pump but machine fault.Water into machine when pre wash is fine but wash and softener no water coming throughMachine fault<\/p>

05\/04\/2023 09:47 (sandra)<\/b>Repairaid attended Monday 3rd and emailed for update <\/p>

05\/04\/2023 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56265","activity_ticket_id":"53361","ticket_reference":"HDT54442","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15522 - Replace water heater","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/23","activity_end":"2023-04-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65644","activity_notes":"Replace water heater ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 11:50 (sandra)<\/b>on order <\/p>

11\/04\/2023 11:03 (sandra)<\/b>booked for Wednesday 12th <\/p>

13\/04\/2023 21:28 (michaelk)<\/b>Attended site to replace the water heater as per quotation. Completed work and left fully operational. Total cost 422ex vat<\/p>

14\/04\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56266","activity_ticket_id":"53331","ticket_reference":"HDT54412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/04\/23","activity_end":"2023-04-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65645","activity_notes":"Keys for repairaid on Monday 12 - 4pm Greg Nagel07810090000","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 09:29 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 11:30 (sandra)<\/b>waiting on appointment <\/p>

29\/03\/2023 16:32 (sandra)<\/b>booked for Monday at 12 waiting for access details <\/p>

30\/03\/2023 10:04 (sandra)<\/b>collect keys 12 - 4pm <\/p>

03\/04\/2023 15:43 (iain)<\/b>Access for Repairaid.<\/p>

04\/04\/2023 10:56 (sandra)<\/b>The engineer found that PCBs and door lock have failed and these will have to be replaced.We are still expecting price and availability from manufacturer. One we have it will send you a report as usual.<\/p>

04\/04\/2023 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56267","activity_ticket_id":"53362","ticket_reference":"HDT54443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"16 Little Newport Street ","cs_id":"1599","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1599","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/23","activity_end":"2023-04-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65646","activity_notes":"5 year electrical ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 09:02 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 11:29 (sandra)<\/b>Monday 3rd<\/p>

31\/03\/2023 15:39 (alan)<\/b>Electrical inspection <\/p>

31\/03\/2023 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56268","activity_ticket_id":"53363","ticket_reference":"HDT54444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat entrance door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/03\/23","activity_end":"2023-03-30 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65647","activity_notes":"The flat entrance door should be examined to check whether is to an FD30S standard (or that it met the standard required for fire-resisting doors at the time the block was constructed) and whether it is fitted with a self closing device. If the door is not to this standard or fitted with a self-closing device, the flat entrance door and\/or self-closing device should be replaced\/provided, as necessary. Further, the door is a poor fit. Therefore, it should be adjusted so that the gaps on the top and side edges are no more than 4mm. Finally, the door hinges should be confirmed as being fire resisting. If the hinges are not fire resisting, they should be replaced with fire-resisting hinges.","activity_timesheet":null,"ticket_notes_combined":"

30\/03\/2023 09:12 (System)<\/b>Ticket Created<\/p>

30\/03\/2023 10:03 (sandra)<\/b>Lilian is contacting tenant for access <\/p>

31\/03\/2023 10:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56269","activity_ticket_id":"53364","ticket_reference":"HDT54445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flooding and issues ","ticket_address_1":"Flat 3, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"2385","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2385","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/04\/23","activity_end":"2023-04-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65648","activity_notes":" Flooding as a result of inappropriate window cleaning Bathroom Mold IssuesTuesday with Lilian at 8.30 ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 09:23 (System)<\/b>Ticket Created<\/p>

30\/03\/2023 09:24 (sandra)<\/b>waiting on Lilian to advise whether she wants to attend with the engineer and if the tenant will allow access today <\/p>

31\/03\/2023 15:35 (sandra)<\/b>booked for 8.30 Tuesday with Lilian <\/p>

04\/04\/2023 09:26 (iain)<\/b>List of works.<\/p>

05\/04\/2023 08:07 (michaelk)<\/b>Attended site to investigate heating controls. Informed tenant on how to use the boilers mechanical clock, and asked the tenant to report back tobsee if the timer is keeping time. We are waiting for the tenants report to see if we need to install a different timeswitch. 1hr labour 50<\/p>

05\/04\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>

05\/04\/2023 09:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2023 12:43 (alan)<\/b>Lilian has said the Tenant is not available until after Easter and to contact her after Easter to book in <\/p>

05\/04\/2023 12:59 (sandra)<\/b>Lilian has said the Tenant is not available until after Easter and to contact her after Easter to book in<\/p>

06\/04\/2023 09:48 (sandra)<\/b>to be booked in for when Alan gets back from holiday <\/p>

13\/04\/2023 15:57 (sandra)<\/b>wednesday at 8am <\/p>

19\/04\/2023 09:36 (alan)<\/b>Replace extractor fan in bathroom <\/p>

19\/04\/2023 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56270","activity_ticket_id":"53363","ticket_reference":"HDT54444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat entrance door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/03\/23","activity_end":"2023-03-30 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65649","activity_notes":"The flat entrance door should be examined to check whether is to an FD30S standard (or that it met the standard required for fire-resisting doors at the time the block was constructed) and whether it is fitted with a self closing device. If the door is not to this standard or fitted with a self-closing device, the flat entrance door and\/or self-closing device should be replaced\/provided, as necessary. Further, the door is a poor fit. Therefore, it should be adjusted so that the gaps on the top and side edges are no more than 4mm. Finally, the door hinges should be confirmed as being fire resisting. If the hinges are not fire resisting, they should be replaced with fire-resisting hinges.","activity_timesheet":null,"ticket_notes_combined":"

30\/03\/2023 09:12 (System)<\/b>Ticket Created<\/p>

30\/03\/2023 10:03 (sandra)<\/b>Lilian is contacting tenant for access <\/p>

31\/03\/2023 10:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56271","activity_ticket_id":"53354","ticket_reference":"HDT54435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement Glass ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2480","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2480","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/23","activity_end":"2023-03-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65650","activity_notes":"replacement Glass to take the broken sash window out for Pat to re-glaze","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2023 16:39 (System)<\/b>Ticket Created<\/p>

28\/03\/2023 16:43 (sandra)<\/b>waiting for Travis to let me know if it is something he can do <\/p>

29\/03\/2023 10:10 (sandra)<\/b>waiting on Able to give me an appointment <\/p>

30\/03\/2023 10:01 (sandra)<\/b>booked for Friday 8 - 12<\/p>

30\/03\/2023 14:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56272","activity_ticket_id":"53365","ticket_reference":"HDT54446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15521 - Re-glazing to window ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2480","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2480","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"31\/03\/23","activity_end":"2023-03-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65651","activity_notes":"Re-glazing to window ","activity_timesheet":null,"ticket_notes_combined":"

30\/03\/2023 14:03 (sandra)<\/b>booked for Friday 8 - 12 <\/p>

31\/03\/2023 10:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56273","activity_ticket_id":"53365","ticket_reference":"HDT54446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15521 - Re-glazing to window ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2480","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2480","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/23","activity_end":"2023-03-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65652","activity_notes":"to help able glaze with window Friday 8 - 12. Pat will call office before he gets there ","activity_timesheet":null,"ticket_notes_combined":"

30\/03\/2023 14:03 (sandra)<\/b>booked for Friday 8 - 12 <\/p>

31\/03\/2023 10:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56274","activity_ticket_id":"53366","ticket_reference":"HDT54447","ticket_client":"2108","client_name":"Forty Group","ticket_title":"leak ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1695","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1695","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/23","activity_end":"2023-03-30 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65653","activity_notes":"leak The location of this is directly below the womens toilets next to our office, I would suggest getting a plumber out to come and investigate both toilets mens and womens ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 14:15 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 09:31 (roy)<\/b>Checked 10 toilets 10 hand basins, urinals and showers.Found 2 leaking cisterns in ladies toilets.Side entry ball valves needed and possibly 2 siphons.Turned off 2 toilets to see if this is the cause or notNTR<\/p>

31\/03\/2023 15:33 (sandra)<\/b>booked to return Monday morning to repair toilet <\/p>

04\/04\/2023 06:52 (michaelk)<\/b>Attended site to investigate leak from ladies toilet in to the job centre below. Attempted to repair the first two cisterns, however due to corrosion and general condition of all the cisterns, the decision to replace all five was taken. A quote to replace all the cisterns was sent with three of the five left operational. 2 x hours for 2 x engineers. 185.<\/p>

04\/04\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56275","activity_ticket_id":"53367","ticket_reference":"HDT54448","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light out on rear fire escape staircase","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/03\/23","activity_end":"2023-03-30 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65654","activity_notes":"light out on rear fire escape staircase","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 15:11 (System)<\/b>Ticket Created<\/p>

30\/03\/2023 15:19 (alan)<\/b>Replace blown lamp in light on rear fire escape ground floor <\/p>

30\/03\/2023 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56276","activity_ticket_id":"53368","ticket_reference":"HDT54449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unit on the first floor experiencing a leak - For Friday ","ticket_address_1":"40-42 William IV Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40-42 William IV Street ","cs_id":"1663","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"1663","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/23","activity_end":"2023-03-31 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65655","activity_notes":"Unit on the first floor experiencing a leak - For Friday Inside the unit on the first floor we are experiencing a leak and possibly this is coming from a soil pipe for the flats about.Can they please take a look at it as well?","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 16:19 (System)<\/b>Ticket Created<\/p>

03\/04\/2023 08:51 (iain)<\/b>Investigate leak.<\/p>

03\/04\/2023 10:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56277","activity_ticket_id":"53369","ticket_reference":"HDT54450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Men's t toilets, second floor, door closer has become dethatched.","ticket_address_1":"21\/22 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/23","activity_end":"2023-03-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65656","activity_notes":"Men's t toilets, second floor, door closer has become detached.","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 16:39 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 08:39 (iain)<\/b>Repair to door closer.<\/p>

31\/03\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56278","activity_ticket_id":"53332","ticket_reference":"HDT54413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows arent closing in the bedroom and dishwasher not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/23","activity_end":"2023-03-31 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65657","activity_notes":"windows arent closing in the bedroom keys for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 09:41 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 12:53 (iain)<\/b>Dishwasher and window.<\/p>

27\/03\/2023 15:44 (michael)<\/b>(Ticket Closed)<\/p>

31\/03\/2023 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2023 11:12 (sandra)<\/b>waiting on dishwasher appointment <\/p>

03\/04\/2023 08:52 (iain)<\/b>Overhauled secondary glazing.<\/p>

03\/04\/2023 15:47 (sandra)<\/b>Wednesday 5th 8 - 12. collect keys for Repairaid<\/p>

05\/04\/2023 09:52 (roy)<\/b>Gave access to Repair AidDishwasher ok<\/p>

05\/04\/2023 10:01 (sandra)<\/b>waiting on update from Repairaid<\/p>

06\/04\/2023 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56279","activity_ticket_id":"53370","ticket_reference":"HDT54451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15525 - Removal of tenants Rubbish","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/23","activity_end":"2023-03-31 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65658","activity_notes":"Removal of tenants Rubbish","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 08:53 (iain)<\/b>Clearance.<\/p>

03\/04\/2023 14:31 (iain)<\/b>Clearance.<\/p>

03\/04\/2023 14:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56280","activity_ticket_id":"53371","ticket_reference":"HDT54452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":null,"activity_status":"Closed","activity_priority":"Medium","activity_id":"65659","activity_notes":"list of works Second door to the flat. Adjustment as it doesnt close properly. Difficult to closeBedroom alarm replacement the whole thingKitchen dimmer switch module needs to be changedThe light switch in the bathroom is not working properlyKitchen under cupboard strip light needs reinstatingBathroom tiles need regrouting Three blind cords living room, bedroom all tangled up. And too highNEW TENENT MOVES IN ON THURSDAY ","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2023 10:04 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 10:05 (sandra)<\/b>KEYS FOR ACCESS <\/p>

31\/03\/2023 11:28 (sandra)<\/b>Wednesday 6th<\/p>

31\/03\/2023 14:09 (jane)<\/b>Ordered fridge cover part from Repair Aid <\/p>

03\/04\/2023 14:30 (iain)<\/b>List of works.<\/p>

04\/04\/2023 07:30 (alan)<\/b>1. Refix lights under kitchen cupboards 2. Repair dimmer panel in main room3. Order replacement light switch for bathroom 4. Order replacement filters for AHU<\/p>

04\/04\/2023 07:30 (alan)<\/b>1. Refix lights under kitchen cupboards 2. Repair dimmer panel in main room3. Order replacement light switch for bathroom 4. Order replacement filters for AHU<\/p>

05\/04\/2023 12:37 (alan)<\/b>Return to site and replace broken light switch for bathroom Awaiting new filters for AHU and diffusers for cooler hod lights order by Office due in on 14\/4\/23<\/p>

06\/04\/2023 09:44 (iain)<\/b>Fridge lid.<\/p>

06\/04\/2023 09:50 (sandra)<\/b>Return to site and replace broken light switch for bathroom Awaiting new filters for AHU and diffusers for cooler hod lights order by Office due in on 14\/4\/23<\/p>

06\/04\/2023 16:45 (sandra)<\/b>filters in reception awaiting bulbs for cooker <\/p>

19\/04\/2023 10:44 (alan)<\/b>Replace diffusers in extractor hood for lightsAnd replace filters in AHU<\/p>

19\/04\/2023 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56281","activity_ticket_id":"53332","ticket_reference":"HDT54413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows arent closing in the bedroom and dishwasher not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/03\/23","activity_end":"2023-03-31 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65660","activity_notes":"windows arent closing in the bedroom and dishwasher not working The guest from apartment 1 has just reported that the windows in the bedroom arent closing and their dishwasher is also not working. Could this please be looked at asap? ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 09:41 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 12:53 (iain)<\/b>Dishwasher and window.<\/p>

27\/03\/2023 15:44 (michael)<\/b>(Ticket Closed)<\/p>

31\/03\/2023 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2023 11:12 (sandra)<\/b>waiting on dishwasher appointment <\/p>

03\/04\/2023 08:52 (iain)<\/b>Overhauled secondary glazing.<\/p>

03\/04\/2023 15:47 (sandra)<\/b>Wednesday 5th 8 - 12. collect keys for Repairaid<\/p>

05\/04\/2023 09:52 (roy)<\/b>Gave access to Repair AidDishwasher ok<\/p>

05\/04\/2023 10:01 (sandra)<\/b>waiting on update from Repairaid<\/p>

06\/04\/2023 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56282","activity_ticket_id":"53371","ticket_reference":"HDT54452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/04\/23","activity_end":"2023-04-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65661","activity_notes":"list of works Bedroom alarm replacement the whole thingKitchen dimmer switch module needs to be changedThe light switch in the bathroom is not working properlyKitchen under cupboard strip light needs reinstatingNEW TENENT MOVES IN ON THURSDAY ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 10:04 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 10:05 (sandra)<\/b>KEYS FOR ACCESS <\/p>

31\/03\/2023 11:28 (sandra)<\/b>Wednesday 6th<\/p>

31\/03\/2023 14:09 (jane)<\/b>Ordered fridge cover part from Repair Aid <\/p>

03\/04\/2023 14:30 (iain)<\/b>List of works.<\/p>

04\/04\/2023 07:30 (alan)<\/b>1. Refix lights under kitchen cupboards 2. Repair dimmer panel in main room3. Order replacement light switch for bathroom 4. Order replacement filters for AHU<\/p>

04\/04\/2023 07:30 (alan)<\/b>1. Refix lights under kitchen cupboards 2. Repair dimmer panel in main room3. Order replacement light switch for bathroom 4. Order replacement filters for AHU<\/p>

05\/04\/2023 12:37 (alan)<\/b>Return to site and replace broken light switch for bathroom Awaiting new filters for AHU and diffusers for cooler hod lights order by Office due in on 14\/4\/23<\/p>

06\/04\/2023 09:44 (iain)<\/b>Fridge lid.<\/p>

06\/04\/2023 09:50 (sandra)<\/b>Return to site and replace broken light switch for bathroom Awaiting new filters for AHU and diffusers for cooler hod lights order by Office due in on 14\/4\/23<\/p>

06\/04\/2023 16:45 (sandra)<\/b>filters in reception awaiting bulbs for cooker <\/p>

19\/04\/2023 10:44 (alan)<\/b>Replace diffusers in extractor hood for lightsAnd replace filters in AHU<\/p>

19\/04\/2023 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56283","activity_ticket_id":"53371","ticket_reference":"HDT54452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/04\/23","activity_end":"2023-04-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65662","activity_notes":"list of works KEYS FOR ACCESS MONDAY Second door to the flat. Adjustment as it doesnt close properly. Difficult to closeBathroom tiles need regrouting Three blind cords living room, bedroom all tangled up. And too high radiator stopper that covers the bottom of the pipework to the floor. 2 pairs required NEW TENENT MOVES IN ON THURSDAY ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 10:04 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 10:05 (sandra)<\/b>KEYS FOR ACCESS <\/p>

31\/03\/2023 11:28 (sandra)<\/b>Wednesday 6th<\/p>

31\/03\/2023 14:09 (jane)<\/b>Ordered fridge cover part from Repair Aid <\/p>

03\/04\/2023 14:30 (iain)<\/b>List of works.<\/p>

04\/04\/2023 07:30 (alan)<\/b>1. Refix lights under kitchen cupboards 2. Repair dimmer panel in main room3. Order replacement light switch for bathroom 4. Order replacement filters for AHU<\/p>

04\/04\/2023 07:30 (alan)<\/b>1. Refix lights under kitchen cupboards 2. Repair dimmer panel in main room3. Order replacement light switch for bathroom 4. Order replacement filters for AHU<\/p>

05\/04\/2023 12:37 (alan)<\/b>Return to site and replace broken light switch for bathroom Awaiting new filters for AHU and diffusers for cooler hod lights order by Office due in on 14\/4\/23<\/p>

06\/04\/2023 09:44 (iain)<\/b>Fridge lid.<\/p>

06\/04\/2023 09:50 (sandra)<\/b>Return to site and replace broken light switch for bathroom Awaiting new filters for AHU and diffusers for cooler hod lights order by Office due in on 14\/4\/23<\/p>

06\/04\/2023 16:45 (sandra)<\/b>filters in reception awaiting bulbs for cooker <\/p>

19\/04\/2023 10:44 (alan)<\/b>Replace diffusers in extractor hood for lightsAnd replace filters in AHU<\/p>

19\/04\/2023 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56284","activity_ticket_id":"53372","ticket_reference":"HDT54453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven not turning on","ticket_address_1":"Flat 3 ","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"2485","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2485","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/23","activity_end":"2023-03-31 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65663","activity_notes":"oven not turning on","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 10:51 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 11:55 (alan)<\/b>Call out to investigate oven in kitchen, not workingFault, found to be loose connection on ovenRepaired connection and left working<\/p>

31\/03\/2023 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56285","activity_ticket_id":"53366","ticket_reference":"HDT54447","ticket_client":"2108","client_name":"Forty Group","ticket_title":"leak ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1695","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65664","activity_notes":"leak FOR MONDAY AT 8AM NEW SYPHON OR VALVES","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 14:15 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 09:31 (roy)<\/b>Checked 10 toilets 10 hand basins, urinals and showers.Found 2 leaking cisterns in ladies toilets.Side entry ball valves needed and possibly 2 siphons.Turned off 2 toilets to see if this is the cause or notNTR<\/p>

31\/03\/2023 15:33 (sandra)<\/b>booked to return Monday morning to repair toilet <\/p>

04\/04\/2023 06:52 (michaelk)<\/b>Attended site to investigate leak from ladies toilet in to the job centre below. Attempted to repair the first two cisterns, however due to corrosion and general condition of all the cisterns, the decision to replace all five was taken. A quote to replace all the cisterns was sent with three of the five left operational. 2 x hours for 2 x engineers. 185.<\/p>

04\/04\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56286","activity_ticket_id":"53373","ticket_reference":"HDT54454","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To order and delivery coffee machine and coffee pods ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/23","activity_end":"2023-04-12 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65665","activity_notes":"To order and delivery coffee machine and coffee pods ","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2023 11:46 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 14:17 (jane)<\/b>Coffee machine and pods ordered, expected delivery 3\/4th April <\/p>

05\/04\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56287","activity_ticket_id":"53374","ticket_reference":"HDT54455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/23","activity_end":"2023-03-31 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65666","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 12:22 (System)<\/b>Ticket Created<\/p>

03\/04\/2023 08:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/04\/2023 10:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56288","activity_ticket_id":"53332","ticket_reference":"HDT54413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows arent closing in the bedroom and dishwasher not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65667","activity_notes":"Wednesday 5th 8 - 12.collect keys for Repairaid to look at a dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 09:41 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 12:53 (iain)<\/b>Dishwasher and window.<\/p>

27\/03\/2023 15:44 (michael)<\/b>(Ticket Closed)<\/p>

31\/03\/2023 09:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2023 11:12 (sandra)<\/b>waiting on dishwasher appointment <\/p>

03\/04\/2023 08:52 (iain)<\/b>Overhauled secondary glazing.<\/p>

03\/04\/2023 15:47 (sandra)<\/b>Wednesday 5th 8 - 12. collect keys for Repairaid<\/p>

05\/04\/2023 09:52 (roy)<\/b>Gave access to Repair AidDishwasher ok<\/p>

05\/04\/2023 10:01 (sandra)<\/b>waiting on update from Repairaid<\/p>

06\/04\/2023 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56289","activity_ticket_id":"53375","ticket_reference":"HDT54456","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to serious leak coming into the property ","ticket_address_1":"10 Bingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Bingham Place","cs_id":"2488","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2488","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/23","activity_end":"2023-03-31 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65668","activity_notes":"To attend to serious leak Can we have a call out to the above please as there is water coming into the property which seems quite serious? I dont know exactly who is in the flat above or if it is an external issue but need to deal with this today please","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 13:37 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 14:46 (sandra)<\/b>attended and leak was 2 days ago and no access to 31 Nottingham Flat E where the leak is coming from so will wait for Kim to make further arrangements. <\/p>

03\/04\/2023 08:32 (michaelk)<\/b>Attended site to reported live leak through ceiling. Upon arrival, there was no leak present with the tenant saying the leak last occurred the previous 2 days. Reported to office for clarification and was informed that the visit will need to be cancelled. 2hrs labour 95.<\/p>

03\/04\/2023 10:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56290","activity_ticket_id":"53377","ticket_reference":"HDT54458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15528 - Window to be reglazed ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2480","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2480","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"13\/04\/23","activity_end":"2023-04-18 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65669","activity_notes":"Able to fit new window glass 8am Thursday ","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2023 14:42 (sandra)<\/b>emailed for date to fit <\/p>

05\/04\/2023 09:45 (sandra)<\/b>emailed for fit date and awaiting reply <\/p>

05\/04\/2023 10:10 (sandra)<\/b>Able: -The glass is expected for next week, as soon as this arrives we will get a fit date for you. w\/c 10th<\/p>

11\/04\/2023 09:49 (sandra)<\/b>emailed for update on arrival of glass <\/p>

11\/04\/2023 10:51 (sandra)<\/b>emailed for access Thursday 13th <\/p>

11\/04\/2023 15:26 (sandra)<\/b>confirmed and tenant to give access <\/p>

13\/04\/2023 09:47 (travis)<\/b>Removal of sash window.<\/p>

14\/04\/2023 08:21 (travis)<\/b>Reinstated secondary glazing.<\/p>

14\/04\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56291","activity_ticket_id":"53376","ticket_reference":"HDT54457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating is not working ","ticket_address_1":"Flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2489","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2489","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/23","activity_end":"2023-03-31 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65670","activity_notes":"The heating system is showing an error, and the heating is not working (see the photo attached).Please collect management keys from security in Kingly Court and ring the intercom before entering the flat.with management keys ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 14:32 (System)<\/b>Ticket Created<\/p>

03\/04\/2023 08:29 (michaelk)<\/b>Attended site to rectify heating fault. Reconfigured heating controls and installed batteries to controllers. Left site fully operational. 2hrs labour plus parts, total 105 ex vat<\/p>

03\/04\/2023 10:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56292","activity_ticket_id":"53377","ticket_reference":"HDT54458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15528 - Window to be reglazed ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2480","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2480","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/23","activity_end":"2023-04-14 09:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65671","activity_notes":"remove secondary glazing Travis\/Roy for Able to fit new window glass 8am Thursday tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 14:42 (sandra)<\/b>emailed for date to fit <\/p>

05\/04\/2023 09:45 (sandra)<\/b>emailed for fit date and awaiting reply <\/p>

05\/04\/2023 10:10 (sandra)<\/b>Able: -The glass is expected for next week, as soon as this arrives we will get a fit date for you. w\/c 10th<\/p>

11\/04\/2023 09:49 (sandra)<\/b>emailed for update on arrival of glass <\/p>

11\/04\/2023 10:51 (sandra)<\/b>emailed for access Thursday 13th <\/p>

11\/04\/2023 15:26 (sandra)<\/b>confirmed and tenant to give access <\/p>

13\/04\/2023 09:47 (travis)<\/b>Removal of sash window.<\/p>

14\/04\/2023 08:21 (travis)<\/b>Reinstated secondary glazing.<\/p>

14\/04\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56293","activity_ticket_id":"53377","ticket_reference":"HDT54458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15528 - Window to be reglazed ","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2480","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/23","activity_end":"2023-04-13 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65672","activity_notes":"remove secondary glazing Travis\/Roy for Able to fit new window glass 8am Thursday tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2023 14:42 (sandra)<\/b>emailed for date to fit <\/p>

05\/04\/2023 09:45 (sandra)<\/b>emailed for fit date and awaiting reply <\/p>

05\/04\/2023 10:10 (sandra)<\/b>Able: -The glass is expected for next week, as soon as this arrives we will get a fit date for you. w\/c 10th<\/p>

11\/04\/2023 09:49 (sandra)<\/b>emailed for update on arrival of glass <\/p>

11\/04\/2023 10:51 (sandra)<\/b>emailed for access Thursday 13th <\/p>

11\/04\/2023 15:26 (sandra)<\/b>confirmed and tenant to give access <\/p>

13\/04\/2023 09:47 (travis)<\/b>Removal of sash window.<\/p>

14\/04\/2023 08:21 (travis)<\/b>Reinstated secondary glazing.<\/p>

14\/04\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56294","activity_ticket_id":"53378","ticket_reference":"HDT54459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15520 - complete redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/04\/23","activity_end":"2023-04-05 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65673","activity_notes":"complete redecoration needs to be completed by Wednesday if possible keys ","activity_timesheet":null,"ticket_notes_combined":"

06\/04\/2023 16:45 (sandra)<\/b>PRV being fitted Friday morning <\/p>

06\/04\/2023 17:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56295","activity_ticket_id":"53364","ticket_reference":"HDT54445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flooding and issues ","ticket_address_1":"Flat 3, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"2385","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2385","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/23","activity_end":"2023-04-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65674","activity_notes":" Tuesday at 8.30. Lilian will be there too Heating control faulty","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 09:23 (System)<\/b>Ticket Created<\/p>

30\/03\/2023 09:24 (sandra)<\/b>waiting on Lilian to advise whether she wants to attend with the engineer and if the tenant will allow access today <\/p>

31\/03\/2023 15:35 (sandra)<\/b>booked for 8.30 Tuesday with Lilian <\/p>

04\/04\/2023 09:26 (iain)<\/b>List of works.<\/p>

05\/04\/2023 08:07 (michaelk)<\/b>Attended site to investigate heating controls. Informed tenant on how to use the boilers mechanical clock, and asked the tenant to report back tobsee if the timer is keeping time. We are waiting for the tenants report to see if we need to install a different timeswitch. 1hr labour 50<\/p>

05\/04\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>

05\/04\/2023 09:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2023 12:43 (alan)<\/b>Lilian has said the Tenant is not available until after Easter and to contact her after Easter to book in <\/p>

05\/04\/2023 12:59 (sandra)<\/b>Lilian has said the Tenant is not available until after Easter and to contact her after Easter to book in<\/p>

06\/04\/2023 09:48 (sandra)<\/b>to be booked in for when Alan gets back from holiday <\/p>

13\/04\/2023 15:57 (sandra)<\/b>wednesday at 8am <\/p>

19\/04\/2023 09:36 (alan)<\/b>Replace extractor fan in bathroom <\/p>

19\/04\/2023 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56296","activity_ticket_id":"53330","ticket_reference":"HDT54411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/03\/23","activity_end":"2023-03-31 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65675","activity_notes":"leak Please could you arrange for someone to attend asap? Are you able give us a very precise report on outcome as we would like to know whether this is tenant or landlord responsibility for the pipe.","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2023 09:21 (System)<\/b>Ticket Created<\/p>

27\/03\/2023 15:30 (travis)<\/b>Attended restaurant and gained access to apartment above (number one),Removed bath access panel and tested all services, toilet,basin,bath and shower.Found shower hose and connector to be faulty and spraying water over a damaged mastic seal area which we believe would be the intermittent leak in the restaurant below,Replaced shower hose and washers,cut out old mastic seal around the bath and replaced,resealed\/refitted tiled inspection panel.<\/p>

27\/03\/2023 15:46 (michael)<\/b>(Ticket Closed)<\/p>

31\/03\/2023 15:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

31\/03\/2023 15:51 (sandra)<\/b>return to restaurant as leak is still continuing <\/p>

31\/03\/2023 16:16 (travis)<\/b>Returned to above restaurant and found the original leak area to be dry.Due to language barrier I believe the tenant was saying it leaked last Monday,but only a little bit.This would be the residue water whilst we was testing various areas of the bathroom.If any leak occurs over the weekend the boxing in to the side of the bath would need to be removed for clear access.<\/p>

31\/03\/2023 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56297","activity_ticket_id":"53379","ticket_reference":"HDT54460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"small leak in ground floor WC toilet ","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65676","activity_notes":"small leak in ground floor WC toilet collect keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 09:31 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 07:05 (michaelk)<\/b>Attended site to investigate reported water leak in the basement. Checked all areas on both floors however no live leak could be found. The site services have been shut off, but when removing the fixtures and fittings all the waste connections have been left connected, allowing drainage smells to br present. 2hrs labour 95<\/p>

04\/04\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56298","activity_ticket_id":"53380","ticket_reference":"HDT54461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damp and a hole in the wall in cupboard at rear of basement ","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/04\/23","activity_end":"2023-04-04 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65677","activity_notes":"Damp and a hole in the wall in cupboard at rear of basement collect keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 09:36 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 16:00 (iain)<\/b>Made good wall and decoration.<\/p>

04\/04\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56299","activity_ticket_id":"53381","ticket_reference":"HDT54462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"small leak at rear of unit due to damage to glass panels above","ticket_address_1":"9 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"9 Horse & Dolphin Yard","cs_id":"1471","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1471","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/05\/23","activity_end":"2023-05-29 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65678","activity_notes":"small leak at rear of unit due to damage to glass panels abovecollect keys from site office ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 09:38 (System)<\/b>Ticket Created<\/p>

03\/04\/2023 14:32 (iain)<\/b>Temporary repair to pavement light.<\/p>

03\/04\/2023 14:32 (iain)<\/b>To source replacement pavement light.<\/p>

21\/04\/2023 15:32 (michael)<\/b>75mm x 75mm x 10mm required<\/p>

22\/05\/2023 14:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56300","activity_ticket_id":"53382","ticket_reference":"HDT54463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65679","activity_notes":"no hot water Can you call lilian before you attend this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 10:10 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 07:00 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found that the wireless controller wasn't working. Installed link to the boiler to allow the heating to work and showed tenant how to control. A replacement wireless controller is required. Will quote to replace. 2hrs labour 95.<\/p>

04\/04\/2023 07:00 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found that the wireless controller wasn't working. Installed link to the boiler to allow the heating to work and showed tenant how to control. A replacement wireless controller is required. Will quote to replace. 2hrs labour 95.<\/p>

04\/04\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56301","activity_ticket_id":"53383","ticket_reference":"HDT54464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15529 - Replacement radiator ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/23","activity_end":"2023-05-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65680","activity_notes":"Replacement radiator 9th ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2023 16:46 (sandra)<\/b>on order <\/p>

20\/04\/2023 16:12 (sandra)<\/b>emailed for Tuesday <\/p>

28\/04\/2023 10:36 (sandra)<\/b>booked for the 9th but email Lilian on the 5th to confirm <\/p>

10\/05\/2023 06:58 (michaelk)<\/b>Completed quoted work replacing radiator. 674 ex vat.<\/p>

10\/05\/2023 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56302","activity_ticket_id":"53384","ticket_reference":"HDT54465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/23","activity_end":"2023-04-03 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65681","activity_notes":"no heating or hot water tenant home for access any problems call Lilian ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 11:50 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 06:56 (michaelk)<\/b>Attended site to investigate reported boiler not working. Found that the gas supply in dansey place had been isolated at the meter. Reinstated the gas supply, completed tighteness test and checked safety to both appliances. Left fully operational 2hrs labour 95<\/p>

04\/04\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56303","activity_ticket_id":"53385","ticket_reference":"HDT54466","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15190 - Supply and install new boiler ","ticket_address_1":"Flat 2, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2191","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/04\/23","activity_end":"2023-04-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65682","activity_notes":"Supply and install new boiler ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 16:18 (sandra)<\/b>booked for Wednesay Thursday and Friday 12th with management keys <\/p>

12\/04\/2023 10:36 (travis)<\/b>Opening up works to kitchen ceiling.<\/p>

14\/04\/2023 15:42 (travis)<\/b>Refix section of kitchen ceiling & decorate.<\/p>

17\/04\/2023 08:18 (michaelk)<\/b>Completed quoted boiler installation.<\/p>

17\/04\/2023 09:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56304","activity_ticket_id":"53386","ticket_reference":"HDT54467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/23","activity_end":"2023-04-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65683","activity_notes":"list of works Check boiler\/heating works fine KEYS ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 14:12 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 08:11 (michaelk)<\/b>Attended site to switch on the heating system prior to the new tenancy. Found the heating expansion vessel flooded, which was recharged. Tested again and left in full working order. 2hrs labour 95<\/p>

05\/04\/2023 10:59 (travis)<\/b>List of works.<\/p>

11\/04\/2023 08:07 (michaelk)<\/b>Attended site to replace the pressure relief valve to the boiler. Completed work and left in full working order. 2hrs labour plus parts, total 124.40<\/p>

11\/04\/2023 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56305","activity_ticket_id":"53386","ticket_reference":"HDT54467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/23","activity_end":"2023-04-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65684","activity_notes":"list of works Replace the shower & bath screen bottom seal to both bathrooms Room on the right-hand side of the staircase: replace the broken door holder hook behind the doorKEYS WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 14:12 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 08:11 (michaelk)<\/b>Attended site to switch on the heating system prior to the new tenancy. Found the heating expansion vessel flooded, which was recharged. Tested again and left in full working order. 2hrs labour 95<\/p>

05\/04\/2023 10:59 (travis)<\/b>List of works.<\/p>

11\/04\/2023 08:07 (michaelk)<\/b>Attended site to replace the pressure relief valve to the boiler. Completed work and left in full working order. 2hrs labour plus parts, total 124.40<\/p>

11\/04\/2023 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56306","activity_ticket_id":"53387","ticket_reference":"HDT54468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15530 - Replacement door ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/04\/23","activity_end":"2023-04-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65685","activity_notes":"Replacement door ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 16:25 (travis)<\/b>Collection of materials <\/p>

05\/04\/2023 15:36 (travis)<\/b>Fire door preparation.<\/p>

06\/04\/2023 15:22 (travis)<\/b>Half hour fire door works.<\/p>

06\/04\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>

06\/04\/2023 15:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/04\/2023 10:34 (sandra)<\/b>emailed for Wednesday or Thursday this week.Awaiting confirmation <\/p>

21\/04\/2023 10:38 (sandra)<\/b>emailed for Wednesday\/Thursday <\/p>

26\/04\/2023 10:41 (sandra)<\/b>please proceed using management keys. ThanksI will be back in London from the 29th onwards, but will have work most days a week<\/p>

28\/04\/2023 10:12 (dean)<\/b>Done &50.00<\/p>

28\/04\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56307","activity_ticket_id":"53387","ticket_reference":"HDT54468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15530 - Replacement door ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/04\/23","activity_end":"2023-04-18 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65686","activity_notes":"Replacement door ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2023 16:25 (travis)<\/b>Collection of materials <\/p>

05\/04\/2023 15:36 (travis)<\/b>Fire door preparation.<\/p>

06\/04\/2023 15:22 (travis)<\/b>Half hour fire door works.<\/p>

06\/04\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>

06\/04\/2023 15:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/04\/2023 10:34 (sandra)<\/b>emailed for Wednesday or Thursday this week.Awaiting confirmation <\/p>

21\/04\/2023 10:38 (sandra)<\/b>emailed for Wednesday\/Thursday <\/p>

26\/04\/2023 10:41 (sandra)<\/b>please proceed using management keys. ThanksI will be back in London from the 29th onwards, but will have work most days a week<\/p>

28\/04\/2023 10:12 (dean)<\/b>Done &50.00<\/p>

28\/04\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56308","activity_ticket_id":"53388","ticket_reference":"HDT54469","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fitted replacement co alarm following gas safety inspection ","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/23","activity_end":"2023-04-04 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65687","activity_notes":"Fitted replacement co alarm following gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2023 09:30 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56309","activity_ticket_id":"53389","ticket_reference":"HDT54470","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fitted replacement co alarm following gas safety inspection","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2471","cs_address_2":"137 Long Acre ","cs_town":"LONDON ","cs_postcode":"WC2E 9AA","ticket_client_site":"2471","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/23","activity_end":"2023-04-04 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65688","activity_notes":"Fitted replacement co alarm following gas safety inspection","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2023 09:43 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56310","activity_ticket_id":"53386","ticket_reference":"HDT54467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/04\/23","activity_end":"2023-04-04 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65689","activity_notes":"Service ACs in the bedrooms","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2023 14:12 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 08:11 (michaelk)<\/b>Attended site to switch on the heating system prior to the new tenancy. Found the heating expansion vessel flooded, which was recharged. Tested again and left in full working order. 2hrs labour 95<\/p>

05\/04\/2023 10:59 (travis)<\/b>List of works.<\/p>

11\/04\/2023 08:07 (michaelk)<\/b>Attended site to replace the pressure relief valve to the boiler. Completed work and left in full working order. 2hrs labour plus parts, total 124.40<\/p>

11\/04\/2023 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56311","activity_ticket_id":"53390","ticket_reference":"HDT54471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into shop ","ticket_address_1":"42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"42 Tavistock Street ","cs_id":"2490","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2490","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/04\/23","activity_end":"2023-04-04 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65690","activity_notes":"leak into shop Leak is coming through the shop ceiling. Leak is quite bad - containing water with a bucket for now.","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 10:33 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 16:06 (iain)<\/b>Investigate leak. Access rear roof from offices. Sealed around 4 inch waste running through wall above area of leak.<\/p>

05\/04\/2023 07:19 (alan)<\/b>Look at lights not working following leak Fault found to be extractor fan in toilet damaged by water going thought it Disconnected fan and ordered replacements <\/p>

19\/04\/2023 10:43 (alan)<\/b>Return to site and replace extractor fan in toilet damaged by leak<\/p>

19\/04\/2023 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56312","activity_ticket_id":"53391","ticket_reference":"HDT54472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15517 - Replace broken Vent Axia whole house ventilation system in kitchen with new ","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/23","activity_end":"2023-05-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65691","activity_notes":"Replace broken Vent Axia whole house ventilation system in kitchen with new ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 12:45 (alan)<\/b>Check details of unit and ordered Waiting delivery date, Will update once update I have date <\/p>

05\/04\/2023 13:50 (alan)<\/b>Unit due in on 17\/4\/23<\/p>

06\/04\/2023 09:49 (sandra)<\/b>Check details of unit and ordered Waiting delivery date, Will update once update I have date<\/p>

19\/04\/2023 10:06 (sandra)<\/b>emailed for Wednesday 26th<\/p>

20\/04\/2023 16:36 (sandra)<\/b>waiting on confirmation <\/p>

26\/04\/2023 09:28 (sandra)<\/b>emailed for 3rd May to carry out quoted works.waiting on confirmation <\/p>

26\/04\/2023 09:57 (sandra)<\/b>Booked for 8am on 12th May Alan and Iain <\/p>

12\/05\/2023 10:21 (iain)<\/b>Install ventilation unit.<\/p>

12\/05\/2023 11:27 (alan)<\/b>Install new AHU in kitchen <\/p>

12\/05\/2023 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56313","activity_ticket_id":"53392","ticket_reference":"HDT54473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Radiator ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/23","activity_end":"2023-04-05 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65692","activity_notes":"leak from Radiator waiting on access ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 11:50 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:51 (sandra)<\/b>on order <\/p>

06\/04\/2023 14:19 (michaelk)<\/b>Attended site to investigate radiator leak. Drained down radiator and removed connections, resealed and assembled leaving in full working order. 2hrs labour 95<\/p>

06\/04\/2023 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56314","activity_ticket_id":"53390","ticket_reference":"HDT54471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into shop ","ticket_address_1":"42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"42 Tavistock Street ","cs_id":"2490","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2490","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/23","activity_end":"2023-04-24 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65693","activity_notes":"leak into shop none of the lights are working in the patisserie shop ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 10:33 (System)<\/b>Ticket Created<\/p>

04\/04\/2023 16:06 (iain)<\/b>Investigate leak. Access rear roof from offices. Sealed around 4 inch waste running through wall above area of leak.<\/p>

05\/04\/2023 07:19 (alan)<\/b>Look at lights not working following leak Fault found to be extractor fan in toilet damaged by water going thought it Disconnected fan and ordered replacements <\/p>

19\/04\/2023 10:43 (alan)<\/b>Return to site and replace extractor fan in toilet damaged by leak<\/p>

19\/04\/2023 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56315","activity_ticket_id":"53393","ticket_reference":"HDT54474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fused spur for immersion heater ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert St\/5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/04\/23","activity_end":"2023-04-06 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65694","activity_notes":"fused spur for immersion heater 9am I'm afraid that the new spur must be arcing because it has already failed and my hot water is tepid. The switch was really stiff the first time I tried it this morning. With a lot of pressure, I managed to switch it off and on again and I think the heater working again for the time being.However, the light is blinking so I am sure this means that the switch will be arcing inside.","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 14:09 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 12:40 (alan)<\/b>Attended site and look at spur for immersion heater tenant said it was not convenient today and arrange to return 10.30 tomorrow <\/p>

06\/04\/2023 11:30 (alan)<\/b>Replace faulty spur to immersion tank<\/p>

06\/04\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56316","activity_ticket_id":"53385","ticket_reference":"HDT54466","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15190 - Supply and install new boiler ","ticket_address_1":"Flat 2, 15 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2191","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2191","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/23","activity_end":"2023-04-14 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65695","activity_notes":"Supply and install new boiler TO TAKE DOWN CEILING FOR FLU - ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 16:18 (sandra)<\/b>booked for Wednesay Thursday and Friday 12th with management keys <\/p>

12\/04\/2023 10:36 (travis)<\/b>Opening up works to kitchen ceiling.<\/p>

14\/04\/2023 15:42 (travis)<\/b>Refix section of kitchen ceiling & decorate.<\/p>

17\/04\/2023 08:18 (michaelk)<\/b>Completed quoted boiler installation.<\/p>

17\/04\/2023 09:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56317","activity_ticket_id":"53394","ticket_reference":"HDT54475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of items from riser room and lights ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":null,"activity_status":"Closed","activity_priority":"Medium","activity_id":"65696","activity_notes":"removal of items from riser room and lights replace 2 lights bulb (one located at the ground floor the second on the 1st floor landing area)","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2023 15:11 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 11:08 (roy)<\/b>Replaced bulb on staircase but 2nd and 3rd floor require light with battery back up.This requires AlanItems in riser removed<\/p>

06\/04\/2023 13:01 (alan)<\/b>Repair light on 1st and order driver unit for light on 1st floor half landing and 2nd floor Parts due in end of next week <\/p>

06\/04\/2023 13:01 (alan)<\/b>Repair light on 1st and order driver unit for light on 1st floor half landing and 2nd floor Parts due in end of next week <\/p>

11\/04\/2023 16:40 (sandra)<\/b>parts due 14th April <\/p>

18\/04\/2023 13:17 (alan)<\/b>Replace light fitting 2nd floor half landing and 3rd floor <\/p>

18\/04\/2023 13:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56318","activity_ticket_id":"53395","ticket_reference":"HDT54476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"44 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44 Wellington Street ","cs_id":"1249","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1249","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65697","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:13 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:56 (roy)<\/b>Removed items from electrical cupboard <\/p>

05\/04\/2023 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56319","activity_ticket_id":"53396","ticket_reference":"HDT54477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street ","cs_id":"2042","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2042","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65698","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:15 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:56 (roy)<\/b>Removed items from electrical cupboard <\/p>

05\/04\/2023 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56320","activity_ticket_id":"53397","ticket_reference":"HDT54478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65699","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:15 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 10:01 (roy)<\/b>Removed items as requested <\/p>

06\/04\/2023 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56321","activity_ticket_id":"53398","ticket_reference":"HDT54479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Cranbourn Street ","cs_id":"2094","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2094","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65700","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:16 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 10:02 (roy)<\/b>Removed items as requested <\/p>

06\/04\/2023 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56322","activity_ticket_id":"53399","ticket_reference":"HDT54480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65701","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:17 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 11:06 (roy)<\/b>Removed items as required<\/p>

06\/04\/2023 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56323","activity_ticket_id":"53400","ticket_reference":"HDT54481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine Street ","cs_id":"2473","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2473","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65702","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:18 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:57 (roy)<\/b>Removed items from electrical cupboard<\/p>

05\/04\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56324","activity_ticket_id":"53401","ticket_reference":"HDT54482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65703","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"1","ticket_notes_combined":"

04\/04\/2023 15:19 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:58 (roy)<\/b>Removal of items in electrical cupboard <\/p>

05\/04\/2023 12:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56325","activity_ticket_id":"53402","ticket_reference":"HDT54483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"17 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Catherine Street ","cs_id":"1802","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1802","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65704","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:21 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 09:49 (roy)<\/b>Cleared rubbish as requested<\/p>

05\/04\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56326","activity_ticket_id":"53403","ticket_reference":"HDT54484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Catherine Street ","cs_id":"1690","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1690","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65705","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:22 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:54 (roy)<\/b>Removed items from electrical cupboard <\/p>

05\/04\/2023 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56327","activity_ticket_id":"53404","ticket_reference":"HDT54485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Catherine Street ","cs_id":"1952","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1952","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65706","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:23 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:55 (roy)<\/b>Removed items from electrical cupboard <\/p>

05\/04\/2023 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56328","activity_ticket_id":"53405","ticket_reference":"HDT54486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear riser cupboard from combustible items ","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65707","activity_notes":"clear riser cupboard from combustible items ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:24 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 14:43 (roy)<\/b>Removed items as requested <\/p>

05\/04\/2023 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56329","activity_ticket_id":"53406","ticket_reference":"HDT54487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out on 1st Floor landing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/23","activity_end":"2023-04-05 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65708","activity_notes":"lights out on 1st Floor landing ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:25 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 12:42 (alan)<\/b>Repair loose connection on light and leave working <\/p>

05\/04\/2023 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56330","activity_ticket_id":"53394","ticket_reference":"HDT54475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of items from riser room and lights ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65709","activity_notes":"removal of items from riser room replace 2 lights bulb (one located at the ground floor the second on the 1st floor landing area)","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:11 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 11:08 (roy)<\/b>Replaced bulb on staircase but 2nd and 3rd floor require light with battery back up.This requires AlanItems in riser removed<\/p>

06\/04\/2023 13:01 (alan)<\/b>Repair light on 1st and order driver unit for light on 1st floor half landing and 2nd floor Parts due in end of next week <\/p>

06\/04\/2023 13:01 (alan)<\/b>Repair light on 1st and order driver unit for light on 1st floor half landing and 2nd floor Parts due in end of next week <\/p>

11\/04\/2023 16:40 (sandra)<\/b>parts due 14th April <\/p>

18\/04\/2023 13:17 (alan)<\/b>Replace light fitting 2nd floor half landing and 3rd floor <\/p>

18\/04\/2023 13:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56331","activity_ticket_id":"53407","ticket_reference":"HDT54488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tClear riser cupboard of rubbish -\tAny old fire log books pre 2021 to be brought back to the office","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65710","activity_notes":"-Clear riser cupboard of rubbish-Any old fire log books pre 2021 to be brought back to the office","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:54 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 14:44 (roy)<\/b>Removed items as requested <\/p>

05\/04\/2023 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56332","activity_ticket_id":"53408","ticket_reference":"HDT54489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tClear riser cupboard of rubbish -\tAny old fire log books pre 2021 to be brought back to the office","ticket_address_1":"43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"43 Chandos Place ","cs_id":"1296","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1296","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65711","activity_notes":"-Clear riser cupboard of rubbish -Any old fire log books pre 2021 to be brought back to the office","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:54 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 14:44 (roy)<\/b>Removed items as requested <\/p>

05\/04\/2023 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56333","activity_ticket_id":"53409","ticket_reference":"HDT54490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tClear riser cupboard of rubbish -\tAny old fire log books pre 2021 to be brought back to the office","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65712","activity_notes":"-Clear riser cupboard of rubbish -Any old fire log books pre 2021 to be brought back to the officepaint to be removed from common areas ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:55 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:55 (roy)<\/b>Removed items from electrical cupboard <\/p>

05\/04\/2023 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56334","activity_ticket_id":"53410","ticket_reference":"HDT54491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Any old fire log books pre 2021 to be brought back to the office","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street ","cs_id":"1615","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1615","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65713","activity_notes":"Any old fire log books pre 2021 to be brought back to the office","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:58 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 11:05 (roy)<\/b>Removed log books as required<\/p>

06\/04\/2023 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56335","activity_ticket_id":"53411","ticket_reference":"HDT54492","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"plumbing checks only ","ticket_address_1":"Flat 5, 15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"477","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"477","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/23","activity_end":"2023-04-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65714","activity_notes":"plumbing checks only After 12 pm on Tuesday 11th ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 16:16 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 15:11 (sandra)<\/b>Booked for Tuesday after 12 12th <\/p>

13\/04\/2023 21:15 (michaelk)<\/b>Completed plumbing checks 35<\/p>

14\/04\/2023 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56336","activity_ticket_id":"53412","ticket_reference":"HDT54493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not spinning","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/04\/23","activity_end":"2023-04-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65715","activity_notes":"Washing machine not spinning","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2023 09:05 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 10:00 (sandra)<\/b>waiting on appointment <\/p>

05\/04\/2023 12:42 (sandra)<\/b>We will be able to send an engineer on Tuesday afternoon 12-6pm<\/p>

14\/04\/2023 15:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56337","activity_ticket_id":"53364","ticket_reference":"HDT54445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flooding and issues ","ticket_address_1":"Flat 3, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"2385","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2385","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/23","activity_end":"2023-04-19 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65716","activity_notes":"new fan in the bathroom needed Booked for 8am on Wednesday tenant at home ","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2023 09:23 (System)<\/b>Ticket Created<\/p>

30\/03\/2023 09:24 (sandra)<\/b>waiting on Lilian to advise whether she wants to attend with the engineer and if the tenant will allow access today <\/p>

31\/03\/2023 15:35 (sandra)<\/b>booked for 8.30 Tuesday with Lilian <\/p>

04\/04\/2023 09:26 (iain)<\/b>List of works.<\/p>

05\/04\/2023 08:07 (michaelk)<\/b>Attended site to investigate heating controls. Informed tenant on how to use the boilers mechanical clock, and asked the tenant to report back tobsee if the timer is keeping time. We are waiting for the tenants report to see if we need to install a different timeswitch. 1hr labour 50<\/p>

05\/04\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>

05\/04\/2023 09:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2023 12:43 (alan)<\/b>Lilian has said the Tenant is not available until after Easter and to contact her after Easter to book in <\/p>

05\/04\/2023 12:59 (sandra)<\/b>Lilian has said the Tenant is not available until after Easter and to contact her after Easter to book in<\/p>

06\/04\/2023 09:48 (sandra)<\/b>to be booked in for when Alan gets back from holiday <\/p>

13\/04\/2023 15:57 (sandra)<\/b>wednesday at 8am <\/p>

19\/04\/2023 09:36 (alan)<\/b>Replace extractor fan in bathroom <\/p>

19\/04\/2023 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56338","activity_ticket_id":"53413","ticket_reference":"HDT54494","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"water issue ","ticket_address_1":"1 Melbourne House ","ticket_address_2":"27-29 Collingham Road","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW5 0NU","cs_address_1":"1 Melbourne House ","cs_id":"2013","cs_address_2":"27-29 Collingham Road","cs_town":"London ","cs_postcode":"SW5 0NU","ticket_client_site":"2013","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/23","activity_end":"2023-05-03 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65717","activity_notes":"water issue The flat for the address above is experiencing water supply issues as the tenant has explain We have a water supply to my flat that has been causing issues and now the toilet wont flush, and shower isnt getting supply.","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2023 10:12 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:53 (sandra)<\/b>waiting on access <\/p>

11\/04\/2023 11:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56339","activity_ticket_id":"53414","ticket_reference":"HDT54495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15532 - Replacement washing dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/04\/23","activity_end":"2023-04-18 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65718","activity_notes":"Replacement washing dryer Option One - Hotpoint ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2023 14:49 (sandra)<\/b>booked for 19th Wednesday <\/p>

17\/04\/2023 15:22 (sandra)<\/b>Can you kindly call the tenant 30 mins before arrival? She will be around and can provide access Oksana '07740587722<\/p>

20\/04\/2023 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56340","activity_ticket_id":"53415","ticket_reference":"HDT54496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/23","activity_end":"2023-04-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65719","activity_notes":"PAT test only Booked for Monday 24th after 2pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 10:55 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 11:49 (sandra)<\/b>awaiting access from Sal <\/p>

06\/04\/2023 14:37 (sandra)<\/b>preliminarily booked for 12th at 8am <\/p>

06\/04\/2023 14:43 (sandra)<\/b>booked for 8am 12th knock and enter with keys <\/p>

21\/04\/2023 10:14 (sandra)<\/b>access emailed for this afternoon <\/p>

21\/04\/2023 10:59 (sandra)<\/b>booked in again for Monday 24th after 2pm with keys <\/p>

24\/04\/2023 15:14 (roy)<\/b>Pat test <\/p>

24\/04\/2023 16:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56341","activity_ticket_id":"53416","ticket_reference":"HDT54497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower hot water issues ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2311","cs_address_2":"2 Gerrard Place","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2311","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/23","activity_end":"2023-04-05 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65720","activity_notes":"shower hot water issues Flat 2 has reported hot water issues in the shower again, the hot water is intermittent and runs cold 90% off the time, all other sinks or taps are fine. This sounds like a thermogenic cartridge issue and most likely needs to be replaced. Our housekeeper attended and confirmed that there is only cold water in the shower and hot water runs for only 2 minutes. Please advise if you can help. ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 10:59 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:17 (michaelk)<\/b>Attended site to reported hot water issue. Carried out testing on all functions and found a fault with triac 4 which meant we lost one of the 2kw elements. Rectified fault and carried out temperature checks on the shower. Stripped down shower and adjusted to suit 38c and tested over 10 mins. Left site running fully operational. 3hrs labour 140<\/p>

06\/04\/2023 14:17 (michaelk)<\/b>Attended site to reported hot water issue. Carried out testing on all functions and found a fault with triac 4 which meant we lost one of the 2kw elements. Rectified fault and carried out temperature checks on the shower. Stripped down shower and adjusted to suit 38c and tested over 10 mins. Left site running fully operational. 3hrs labour 140<\/p>

06\/04\/2023 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56342","activity_ticket_id":"53417","ticket_reference":"HDT54498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Riser cupboard and door ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/04\/23","activity_end":"2023-04-05 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65721","activity_notes":"Riser cupboard and door -riser cupboards to be cleared -Door on 1st floor stairs that goes onto the outside area where air con units are, to be locked","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 12:23 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 15:45 (iain)<\/b>Clear risers and lock door.<\/p>

05\/04\/2023 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56343","activity_ticket_id":"53418","ticket_reference":"HDT54499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tOld fire log books to be brought back to the office ","ticket_address_1":"Goodwins House, 55-58 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"2491","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2491","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/04\/23","activity_end":"2023-04-05 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65722","activity_notes":"-Old fire log books to be brought back to the office ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 12:26 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 14:10 (iain)<\/b>Fire log books.<\/p>

05\/04\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56344","activity_ticket_id":"53419","ticket_reference":"HDT54500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\t3rd floor door that goes to the lift is loose and needs to be repaired ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/04\/23","activity_end":"2023-04-05 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65723","activity_notes":"-3rd floor door that goes to the lift is loose and needs to be repaired ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 12:27 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 15:46 (iain)<\/b>Loose door handle.<\/p>

05\/04\/2023 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56345","activity_ticket_id":"53420","ticket_reference":"HDT54501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tRiser cupboard to be cleared","ticket_address_1":"22 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 New Row ","cs_id":"2492","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2492","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/04\/23","activity_end":"2023-04-05 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65724","activity_notes":"-Riser cupboard to be cleared","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 12:28 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 15:46 (iain)<\/b>Clear risers.<\/p>

05\/04\/2023 15:46 (iain)<\/b>Clear risers.<\/p>

05\/04\/2023 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56346","activity_ticket_id":"53421","ticket_reference":"HDT54502","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"external light southeast block not working\/not coming on ","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/04\/23","activity_end":"2023-04-11 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65725","activity_notes":"external light southeast block not working\/not coming on Camlar to attend. ","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2023 12:44 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 12:48 (sandra)<\/b>emailed for first available appointment.<\/p>

11\/04\/2023 09:24 (sandra)<\/b>attending 11\/4 <\/p>

11\/04\/2023 15:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56347","activity_ticket_id":"53422","ticket_reference":"HDT54503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Supply and fit cage mail box ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7-9 Wardour Street ","cs_id":"1646","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1646","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/23","activity_end":"2023-05-02 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65726","activity_notes":"Supply and fit cage mail box To install the new mail cage and to remove 2 existing mailbox closed up the mailbox slot gap.in reception ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 14:04 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 14:05 (sandra)<\/b>on order <\/p>

11\/04\/2023 09:58 (jane)<\/b>Arriving 12 April - 13 April<\/p>

19\/04\/2023 14:58 (sandra)<\/b>order delivered but not received. contacted seller to trace where it is or to send another item <\/p>

26\/04\/2023 09:12 (sandra)<\/b>supplier sending replacement <\/p>

02\/05\/2023 15:57 (iain)<\/b>Remove 2 mailboxes, supply and fit new letter cage. Remove letterbox, board hole and make good.<\/p>

02\/05\/2023 17:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56348","activity_ticket_id":"53423","ticket_reference":"HDT54504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15534 - Repair\/replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/04\/23","activity_end":"2023-04-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65727","activity_notes":"Repair\/replacement washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2023 14:58 (sandra)<\/b>on Wednesday, 19th of April in the afternoon 12-6pm<\/p>

19\/04\/2023 17:55 (roy)<\/b>Repair Aid access<\/p>

20\/04\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56349","activity_ticket_id":"53424","ticket_reference":"HDT54505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65728","activity_notes":"PAT test Satelite booster set in riser in common area.","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 14:16 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 21:00 (roy)<\/b>Pat test items<\/p>

06\/04\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56350","activity_ticket_id":"53386","ticket_reference":"HDT54467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65729","activity_notes":"pressure release valve required ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2023 14:12 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 08:11 (michaelk)<\/b>Attended site to switch on the heating system prior to the new tenancy. Found the heating expansion vessel flooded, which was recharged. Tested again and left in full working order. 2hrs labour 95<\/p>

05\/04\/2023 10:59 (travis)<\/b>List of works.<\/p>

11\/04\/2023 08:07 (michaelk)<\/b>Attended site to replace the pressure relief valve to the boiler. Completed work and left in full working order. 2hrs labour plus parts, total 124.40<\/p>

11\/04\/2023 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56351","activity_ticket_id":"53417","ticket_reference":"HDT54498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Riser cupboard and door ","ticket_address_1":"77-78 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77-78 St Martins Lane","cs_id":"1087","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1087","ticket_status_code":"Completed","activity_resource_id":"21","resource_name":"korweb","activity_start":"05\/04\/23","activity_end":"2023-04-05 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65730","activity_notes":"Riser cupboard and door -riser cupboards to be cleared -Door on 1st floor stairs that goes onto the outside area where air con units are, to be locked","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2023 12:23 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 15:45 (iain)<\/b>Clear risers and lock door.<\/p>

05\/04\/2023 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56352","activity_ticket_id":"53425","ticket_reference":"HDT54506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in the basement kitchen","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-15 Tavistock Street ","cs_id":"2493","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2493","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65731","activity_notes":"leak in the basement kitchen","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 15:13 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 15:14 (sandra)<\/b>awaiting keys to be brought back to security <\/p>

06\/04\/2023 09:41 (roy)<\/b>Leak into basement but on arrival no leak.Leak is from where the sink and waste had been removed from ground floor kitchen.All okWas going to Shut off two water valves but unsure if one supple was for upstairs flatLeft switched on<\/p>

06\/04\/2023 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56353","activity_ticket_id":"53426","ticket_reference":"HDT54507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler isnt working ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/23","activity_end":"2023-04-05 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65732","activity_notes":"boiler isnt working on the boiler it wont fire up.Please can someone come asap because its cold at night without heating.","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 16:22 (System)<\/b>Ticket Created<\/p>

05\/04\/2023 16:41 (roy)<\/b>Boosted pressure and reset.Unable to find any leakAll working ok<\/p>

05\/04\/2023 16:45 (jane)<\/b>(Ticket Closed)<\/p>

05\/04\/2023 16:49 (michael)<\/b>

Email sent to mdr@reddan.co.uk:<\/p>test<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56354","activity_ticket_id":"53371","ticket_reference":"HDT54452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/04\/23","activity_end":"2023-04-06 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65733","activity_notes":"fridge bottom cover.with keys 6th morning ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2023 10:04 (System)<\/b>Ticket Created<\/p>

31\/03\/2023 10:05 (sandra)<\/b>KEYS FOR ACCESS <\/p>

31\/03\/2023 11:28 (sandra)<\/b>Wednesday 6th<\/p>

31\/03\/2023 14:09 (jane)<\/b>Ordered fridge cover part from Repair Aid <\/p>

03\/04\/2023 14:30 (iain)<\/b>List of works.<\/p>

04\/04\/2023 07:30 (alan)<\/b>1. Refix lights under kitchen cupboards 2. Repair dimmer panel in main room3. Order replacement light switch for bathroom 4. Order replacement filters for AHU<\/p>

04\/04\/2023 07:30 (alan)<\/b>1. Refix lights under kitchen cupboards 2. Repair dimmer panel in main room3. Order replacement light switch for bathroom 4. Order replacement filters for AHU<\/p>

05\/04\/2023 12:37 (alan)<\/b>Return to site and replace broken light switch for bathroom Awaiting new filters for AHU and diffusers for cooler hod lights order by Office due in on 14\/4\/23<\/p>

06\/04\/2023 09:44 (iain)<\/b>Fridge lid.<\/p>

06\/04\/2023 09:50 (sandra)<\/b>Return to site and replace broken light switch for bathroom Awaiting new filters for AHU and diffusers for cooler hod lights order by Office due in on 14\/4\/23<\/p>

06\/04\/2023 16:45 (sandra)<\/b>filters in reception awaiting bulbs for cooker <\/p>

19\/04\/2023 10:44 (alan)<\/b>Replace diffusers in extractor hood for lightsAnd replace filters in AHU<\/p>

19\/04\/2023 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56355","activity_ticket_id":"53428","ticket_reference":"HDT54509","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15539 - Mercers Walk \u00e2\u20ac\u201c Staircase and ground floor corridor redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/04\/23","activity_end":"2023-04-12 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65734","activity_notes":"Mercers Walk Staircase and ground floor corridor.To allow for a decorating team to attend the above site with all necessary plant\/materials and accessequipment, and carry out protection works as required.To carry out all necessary preparation works to walls and skirtings as directed. To apply 2No: coats ofwhite emulsion to all walls and undercoat all woodwork followed by 1No: top coat.Remove all protection works and leave working areas clean and tidy on completion.","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2023 18:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56356","activity_ticket_id":"53429","ticket_reference":"HDT54510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Engineer with ladder for 18th and 19th & 24th and 25th April and half day on 26th April ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/23","activity_end":"2023-04-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65735","activity_notes":"Further attendance required on 26th April (Wednesday) Half day A man is required with knowledge of access to all roof tops as a survey is being carried out and they need us to show them the access to each roof ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2023 09:29 (System)<\/b>Ticket Created<\/p>

18\/04\/2023 08:19 (iain)<\/b>Assist surveyor.<\/p>

19\/04\/2023 07:30 (iain)<\/b>Assist surveyor.<\/p>

19\/04\/2023 13:17 (jane)<\/b>Further assistance is required 24th and 25th April next Monday and Tuesday <\/p>

24\/04\/2023 19:23 (iain)<\/b>Roof surveys.<\/p>

25\/04\/2023 14:07 (jane)<\/b>Client requires engineer for further half day tomorrow (Wednesday)<\/p>

26\/04\/2023 07:38 (iain)<\/b>Roof surveys.<\/p>

27\/04\/2023 07:36 (iain)<\/b>Roof surveys.<\/p>

27\/04\/2023 08:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56357","activity_ticket_id":"53430","ticket_reference":"HDT54511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and fan ","ticket_address_1":"Flat 2 ","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2331","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2331","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/23","activity_end":"2023-04-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65736","activity_notes":"MONDAY TENANT HOME FOR ACCESS We recently replaced the silicone seal to the shower here, it has gaps in again, maybe the tenant is using the shower straightaway which we need to tell them not tooThe silicone is dark grey Also can Alan check the fan is working If you can let Lilian know when we can attend please ?","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2023 09:32 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 11:15 (sandra)<\/b>The tenant will be there to provide access between 1 - 2pm.<\/p>

06\/04\/2023 15:47 (iain)<\/b>Shower mastic.<\/p>

17\/04\/2023 13:31 (sandra)<\/b>filter on order for the fan <\/p>

17\/04\/2023 15:51 (alan)<\/b>Looks extraction system and ordered new filters<\/p>

19\/04\/2023 09:48 (sandra)<\/b>access asked for tomorrow awaiting confirmation <\/p>

20\/04\/2023 11:18 (sandra)<\/b>Monday 8am <\/p>

24\/04\/2023 09:22 (alan)<\/b>Replace filters in extractor system and set system up<\/p>

24\/04\/2023 16:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56358","activity_ticket_id":"53430","ticket_reference":"HDT54511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and fan ","ticket_address_1":"Flat 2 ","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2331","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2331","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/04\/23","activity_end":"2023-04-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65737","activity_notes":"We recently replaced the silicone seal to the shower here, it has gaps in again, maybe the tenant is using the shower straightaway which we need to tell them not tooThe silicone is dark grey Also can Alan check the fan is working If you can let Lilian know when we can attend please ?","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2023 09:32 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 11:15 (sandra)<\/b>The tenant will be there to provide access between 1 - 2pm.<\/p>

06\/04\/2023 15:47 (iain)<\/b>Shower mastic.<\/p>

17\/04\/2023 13:31 (sandra)<\/b>filter on order for the fan <\/p>

17\/04\/2023 15:51 (alan)<\/b>Looks extraction system and ordered new filters<\/p>

19\/04\/2023 09:48 (sandra)<\/b>access asked for tomorrow awaiting confirmation <\/p>

20\/04\/2023 11:18 (sandra)<\/b>Monday 8am <\/p>

24\/04\/2023 09:22 (alan)<\/b>Replace filters in extractor system and set system up<\/p>

24\/04\/2023 16:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56359","activity_ticket_id":"53431","ticket_reference":"HDT54512","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/15535 - FB lock to be fitted ","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"92 Harley Street ","cs_id":"603","cs_address_2":"","cs_town":"LONDON ","cs_postcode":"W1G 7HU","ticket_client_site":"603","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/04\/23","activity_end":"2023-04-11 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65738","activity_notes":"FB lock to be fitted Please go ahead if you ask for the gate key at reception of 92 as there is a padlock\/chain on it and till allow access into the basement make sure you have the correct vault please its the door directly below the metal staircase ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2023 10:06 (sandra)<\/b>Tuesday 11th<\/p>

11\/04\/2023 10:01 (sandra)<\/b>lock due 12- 13th <\/p>

11\/04\/2023 11:56 (travis)<\/b>FB1 lock fitted to basement ,under pavement storage area door.<\/p>

11\/04\/2023 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56360","activity_ticket_id":"53394","ticket_reference":"HDT54475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of items from riser room and lights ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/04\/23","activity_end":"2023-04-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65739","activity_notes":" lights replace 2 lights bulb (one located at the ground floor the second on the 1st floor landing area)","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 15:11 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 11:08 (roy)<\/b>Replaced bulb on staircase but 2nd and 3rd floor require light with battery back up.This requires AlanItems in riser removed<\/p>

06\/04\/2023 13:01 (alan)<\/b>Repair light on 1st and order driver unit for light on 1st floor half landing and 2nd floor Parts due in end of next week <\/p>

06\/04\/2023 13:01 (alan)<\/b>Repair light on 1st and order driver unit for light on 1st floor half landing and 2nd floor Parts due in end of next week <\/p>

11\/04\/2023 16:40 (sandra)<\/b>parts due 14th April <\/p>

18\/04\/2023 13:17 (alan)<\/b>Replace light fitting 2nd floor half landing and 3rd floor <\/p>

18\/04\/2023 13:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56361","activity_ticket_id":"53432","ticket_reference":"HDT54513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1380","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1380","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/04\/23","activity_end":"2023-04-06 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65740","activity_notes":"FLAT 3 not Flat 2Description: No hot water to the bathroom or kitchen.Doesn't think the heating is working, not sure collect management keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2023 12:55 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 14:31 (michaelk)<\/b>Attended site to investigate hot water fault. No fault could be found, tested all outlets and bathrooms. 1hr labour 50<\/p>

06\/04\/2023 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56362","activity_ticket_id":"53433","ticket_reference":"HDT54514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1558","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1558","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/04\/23","activity_end":"2023-04-06 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65741","activity_notes":"boiler not working Description: The hot water\/heating is not working. The tenant is home to provide access. ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2023 13:00 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 15:45 (roy)<\/b>Repressured boilerReset All ok<\/p>

06\/04\/2023 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56363","activity_ticket_id":"53232","ticket_reference":"HDT54313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15461 - Replacement blinds - amended quotation ","ticket_address_1":"Flat 4,","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4,","cs_id":"2340","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2340","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/23","activity_end":"2023-04-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65742","activity_notes":"Replacement blinds - amended quotation WEDNESDAY 12TH AFTER 11 AM ","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2023 15:44 (jane)<\/b>Blinds on order - 3 weeks lead-time <\/p>

24\/03\/2023 16:30 (jane)<\/b>Blinds anticipated dispatch date 6th April 2023<\/p>

05\/04\/2023 11:35 (sandra)<\/b>emailed for access 6th<\/p>

06\/04\/2023 14:29 (sandra)<\/b>booked for 12th after 11 am <\/p>

12\/04\/2023 14:12 (travis)<\/b>X4 blinds fitted.<\/p>

12\/04\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 15:37 (roy)<\/b>Assiat Travis<\/p>

12\/04\/2023 15:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56364","activity_ticket_id":"53435","ticket_reference":"HDT54516","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15538 - Replacement of 5No cisterns and parts ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/04\/23","activity_end":"2023-04-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65743","activity_notes":"Replacement of 5No cisterns and parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 11:21 (sandra)<\/b>parts on order <\/p>

20\/04\/2023 16:13 (sandra)<\/b>booked for Friday <\/p>

24\/04\/2023 07:16 (michaelk)<\/b>Attended site to carry out quoted repairs to ladies toilets. Completed the installation of 5 x concealed toilet cisterns, and replaced the syphons with dudley turbo's so that easy repairs could be carried out at maintenance intervals. Completed work total cost 1,160 ex vat<\/p>

24\/04\/2023 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56365","activity_ticket_id":"53434","ticket_reference":"HDT54515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind has come off the wall and shower needs to be resealed ","ticket_address_1":"Flat 4 ","ticket_address_2":"77-78 St Martins lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"2495","cs_address_2":"77-78 St Martins lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2495","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/04\/23","activity_end":"2023-04-06 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65744","activity_notes":"blind has come off the wall and shower needs to be resealed ","activity_timesheet":"2","ticket_notes_combined":"

06\/04\/2023 14:16 (System)<\/b>Ticket Created<\/p>

06\/04\/2023 15:48 (iain)<\/b>Shower mastic and blind.<\/p>

06\/04\/2023 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56366","activity_ticket_id":"53387","ticket_reference":"HDT54468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15530 - Replacement door ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/04\/23","activity_end":"2023-04-27 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65745","activity_notes":"Replacement door - one top coat required ENTER WITH KEYS 27TH ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2023 16:25 (travis)<\/b>Collection of materials <\/p>

05\/04\/2023 15:36 (travis)<\/b>Fire door preparation.<\/p>

06\/04\/2023 15:22 (travis)<\/b>Half hour fire door works.<\/p>

06\/04\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>

06\/04\/2023 15:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/04\/2023 10:34 (sandra)<\/b>emailed for Wednesday or Thursday this week.Awaiting confirmation <\/p>

21\/04\/2023 10:38 (sandra)<\/b>emailed for Wednesday\/Thursday <\/p>

26\/04\/2023 10:41 (sandra)<\/b>please proceed using management keys. ThanksI will be back in London from the 29th onwards, but will have work most days a week<\/p>

28\/04\/2023 10:12 (dean)<\/b>Done &50.00<\/p>

28\/04\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56367","activity_ticket_id":"53436","ticket_reference":"HDT54517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak:","ticket_address_1":"62-64 Goodge Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62-64 Goodge Street","cs_id":"2496","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2496","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/23","activity_end":"2023-04-07 19:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65746","activity_notes":"Leak: Water ingress into commercial unit from flat above.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2023 18:19 (System)<\/b>Ticket Created<\/p>

08\/04\/2023 08:46 (roy)<\/b>Water dripping from ceiling but slowing down.Checked kitchen, toilet and hand basin. Shower seems ok except for small volume water seeping under glass by door.Asked tenant not to use shower for evening so could determine if this was the cause or not<\/p>

08\/04\/2023 08:49 (roy)<\/b>Returned next day and no further leaks.Temp repair to shower panel.Checked waste.Asked tenant to continue using shower to see if leak continues.Further investigation may be required<\/p>

08\/04\/2023 13:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56368","activity_ticket_id":"53437","ticket_reference":"HDT54518","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water entering fuse box following leak:","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2497","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2497","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/23","activity_end":"2023-04-07 18:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65747","activity_notes":"Water entering fuse box following leak:","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2023 18:24 (System)<\/b>Ticket Created<\/p>

08\/04\/2023 08:52 (roy)<\/b>Big leak from unit 13.Mains supply and leaking onto electrical box in common parts below.Cleaned off water and protected bocmx.Water leak had been sorted<\/p>

08\/04\/2023 13:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56369","activity_ticket_id":"53438","ticket_reference":"HDT54519","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No heating or hot water","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"2498","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2498","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/23","activity_end":"2023-04-07 18:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65748","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2023 18:27 (System)<\/b>Ticket Created<\/p>

08\/04\/2023 08:54 (roy)<\/b>No hot water or heating but boiler working ok and hot water took 45 seconds to come through to kitchen.Same with bathroomAll ok<\/p>

08\/04\/2023 13:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56370","activity_ticket_id":"53439","ticket_reference":"HDT54520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Leak coming through ceiling in the restaurant from above:","ticket_address_1":"30 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street","cs_id":"2499","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2499","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/04\/23","activity_end":"2023-04-09 08:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65749","activity_notes":" Leak coming through ceiling in the restaurant from above: Description: Leak from ceiling in the restaurant that is coming from above offices either GH Shipping, Tharesen Shipping and Woolf Sugg leaking on top of the emergency light. Nobody is above so unable to access to stop leak however require attendance ASAP to investigate to prevent any further damage. ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2023 08:47 (System)<\/b>Ticket Created<\/p>

09\/04\/2023 12:48 (roy)<\/b>Was asked to provide access for fire brigade.Only had front door key but not first floor office.After searching around and unable to shut valves off at front street level, was decided to cut lock out but fire brigade failed. Then they decided to break down door or destroy door.Once inside found leak under sink but pipe behind wall.Found shut off valve by gas meter.All okScrewed shut door<\/p>

10\/04\/2023 09:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56371","activity_ticket_id":"53440","ticket_reference":"HDT54521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54520 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Wellington Street","cs_id":"2499","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2499","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/04\/23","activity_end":"2023-04-09 08:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65750","activity_notes":"HDT54520 Follow-Up : First floor office needs new door asap. after fire brigade made entry for another job the door has been left unsecure. Harry is worried that someone could just walk into the offices ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2023 12:50 (roy)<\/b>Helpdesk wanted new door but this wasn't possible.The only thing possible was to board up door front and back.Fit handles and fit hasp and staples with combination padlocks.Code 3032<\/p>

10\/04\/2023 09:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56372","activity_ticket_id":"53441","ticket_reference":"HDT54522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Thermostat:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"60 Chandos Place","cs_id":"2500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2500","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/04\/23","activity_end":"2023-04-09 08:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65751","activity_notes":"Faulty Thermostat: Description: There is an issue with the device that sets up the temperature in my flat.Could someone please look into these issues as soon as possible? The heating issue is urgent. ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2023 08:55 (System)<\/b>Ticket Created<\/p>

09\/04\/2023 12:55 (roy)<\/b>No access.After leaving messages on voice mail and knocking on front door no response.Even sent email.<\/p>

09\/04\/2023 19:07 (roy)<\/b>Returned and replaced batteries in the controller.Heating and hot water ok<\/p>

10\/04\/2023 09:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56373","activity_ticket_id":"53442","ticket_reference":"HDT54523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"26 Rose Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose Street","cs_id":"2501","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2501","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/04\/23","activity_end":"2023-04-09 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65752","activity_notes":"No hot water for 2 days heating is fine china town security office have keys for access to her flat as she will not be incan she be called with an ETA ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2023 12:06 (System)<\/b>Ticket Created<\/p>

09\/04\/2023 12:56 (roy)<\/b>Repressured systemReset boilerChecked for leaksAll ok<\/p>

10\/04\/2023 09:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56374","activity_ticket_id":"53443","ticket_reference":"HDT54524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 3","ticket_address_2":"19-23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2502","cs_address_2":"19-23 Charlotte Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2502","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/23","activity_end":"2023-04-10 21:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65753","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2023 21:13 (System)<\/b>Ticket Created<\/p>

10\/04\/2023 21:36 (roy)<\/b>Reset elements and top working ok.Bittom element is on economy 7 but unable to testHot water is ok<\/p>

10\/04\/2023 22:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56375","activity_ticket_id":"53444","ticket_reference":"HDT54525","ticket_client":"1792","client_name":"Argos Distribution Centre","ticket_title":"MR\/JH\/15363 - New lock to bike store gate ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Argos Distribution Centre ","cs_id":"729","cs_address_2":"","cs_town":"Basildon","cs_postcode":"SS14","ticket_client_site":"729","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/04\/23","activity_end":"2023-04-11 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65754","activity_notes":"New lock to bike store gate ","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2023 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56376","activity_ticket_id":"53445","ticket_reference":"HDT54526","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no power to hob or extractor fan ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/23","activity_end":"2023-04-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65755","activity_notes":"no power to hob or extractor fan collect keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 12:07 (System)<\/b>Ticket Created<\/p>

11\/04\/2023 13:08 (alan)<\/b>Repair loose connection on switch spur panel for extractor hood and hob Test and leave working <\/p>

11\/04\/2023 13:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56377","activity_ticket_id":"53446","ticket_reference":"HDT54527","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"roof leak into Levis shop ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/04\/23","activity_end":"2023-04-11 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65756","activity_notes":"roof leak into Levis shop ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 12:30 (System)<\/b>Ticket Created<\/p>

11\/04\/2023 13:36 (travis)<\/b>Attended and water tested main outlet for blockages,found water to be draining away at speed,found cracks in sealant around the base of a down pipe,covered area in bituminous flashing and over painted with fibrous roofing paint <\/p>

11\/04\/2023 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56378","activity_ticket_id":"53447","ticket_reference":"HDT54528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Security Cabin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security Cabin ","cs_id":"2503","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2503","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/23","activity_end":"2023-04-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65757","activity_notes":"PAT test to be carried out as a matter of urgency as this is pending from September 22","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2023 12:57 (System)<\/b>Ticket Created<\/p>

11\/04\/2023 12:58 (sandra)<\/b>Wednesday 12th <\/p>

11\/04\/2023 16:38 (sandra)<\/b>booked for Wednesday 12th <\/p>

12\/04\/2023 15:36 (roy)<\/b>Pat test<\/p>

12\/04\/2023 15:38 (michael)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56379","activity_ticket_id":"53448","ticket_reference":"HDT54529","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power to immersion tank ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/23","activity_end":"2023-04-11 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65758","activity_notes":"No power to immersion tank ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 13:47 (System)<\/b>Ticket Created<\/p>

11\/04\/2023 13:49 (alan)<\/b>Repair burn tap, connection on immersion elementTest and leave workingExplained to tenant that it be a couple of hours before they have a full tank of hot water<\/p>

11\/04\/2023 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56380","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/05\/23","activity_end":"2023-05-02 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65759","activity_notes":"Refurbishment of second floor office ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56381","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/04\/23","activity_end":"2023-04-18 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65760","activity_notes":"Refurbishment of second floor office ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56382","activity_ticket_id":"53450","ticket_reference":"HDT54531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from electric shower ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/23","activity_end":"2023-04-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65761","activity_notes":"leak from electric shower ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 14:58 (System)<\/b>Ticket Created<\/p>

11\/04\/2023 16:37 (sandra)<\/b>booked for Wednesday 12th <\/p>

20\/04\/2023 07:21 (michaelk)<\/b>Attended site to investigate shower leak. The hose seal was inspected and replaced leaving in full working order. I've collected details to speak to the manufacturer. 1hr labour 50<\/p>

20\/04\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56383","activity_ticket_id":"53451","ticket_reference":"HDT54532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Resolve the leak ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"1830","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1830","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/23","activity_end":"2023-04-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65762","activity_notes":"Resolve the leak Please could you reattend for further investigations to resolve the leak?We will need to know exactly what it is that caused the leak, I know you mentioned this is from the mains water, is this due to the plumbing connected to the mains? This will be crucial for insurance purposes.please provide pictures and a report code 3032","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 15:52 (System)<\/b>Ticket Created<\/p>

11\/04\/2023 16:37 (sandra)<\/b>booked for Wednesday 12th <\/p>

13\/04\/2023 21:24 (michaelk)<\/b>Attended site to reported leak in kitchen area. Removed the fridge freezer and inspected pipework from behind the cupboards. A leak was detected from a plastic elbow, bed in to the wall which required replacing. The decision to reroute the pipework was recommended as the best solution to solve the issue. The job was quoted to the office verbally. 2hrs labour 95<\/p>

14\/04\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56384","activity_ticket_id":"53452","ticket_reference":"HDT54533","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Full site survey to run pipework for tap in cleaners domain ","ticket_address_1":"90 Wigmore Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 3RD","cs_address_1":"90 Wigmore Street ","cs_id":"777","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 3RD","ticket_client_site":"777","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/23","activity_end":"2023-04-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65763","activity_notes":"Full site survey to run pipework for tap in cleaners domain ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 15:58 (System)<\/b>Ticket Created<\/p>

11\/04\/2023 16:35 (sandra)<\/b>emailed for Tuesday at 8am <\/p>

19\/04\/2023 06:46 (michaelk)<\/b>Attended site to carry out pipework survey and to report back to landlord with findings. 2hrs labour 95<\/p>

19\/04\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56385","activity_ticket_id":"53453","ticket_reference":"HDT54534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"6 Gerrard Street ","cs_id":"2111","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2111","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/23","activity_end":"2023-04-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65764","activity_notes":"There is a light out on the 1st floor landing. Please can this be replaced as it's quite dark.","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 16:12 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 10:45 (roy)<\/b>Remove\/Replace light fitting<\/p>

12\/04\/2023 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56386","activity_ticket_id":"53454","ticket_reference":"HDT54535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"wc2","cs_address_1":"Flat 1","cs_id":"2433","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"wc2","ticket_client_site":"2433","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/04\/23","activity_end":"2023-04-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65765","activity_notes":"faulty washing machine Faulty washing machine in apartment 1Their maintenance person has checked but is more of an electrical issue as he couldnt fix it.Please call reporter to confirm attendance time\/date","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2023 16:57 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 10:13 (sandra)<\/b>booked for Friday 14th.12 - 6pm.awaiting confirmation of access by tenant or keys <\/p>

12\/04\/2023 11:23 (sandra)<\/b>confirmed but waiting on keys or tenant access <\/p>

13\/04\/2023 12:17 (sandra)<\/b>collect keys from central cross <\/p>

14\/04\/2023 16:09 (sandra)<\/b>Front door code 353738*<\/p>

14\/04\/2023 16:25 (travis)<\/b>Access for repair aid.<\/p>

17\/04\/2023 14:31 (sandra)<\/b>pcb needs replacing quote sent <\/p>

17\/04\/2023 15:53 (sandra)<\/b>quote sent for replacement<\/p>

20\/04\/2023 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56387","activity_ticket_id":"53455","ticket_reference":"HDT54536","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"hot cupboard to be rewired","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/23","activity_end":"2023-04-21 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65766","activity_notes":"hot cupboard to be rewiredOur catering kitchen has hot cupboards that seem to have once been wired up but now disconnected not sure why. We get asked a lot about hot food facilities, so would it be possible to get this wired back up ....even if just one of them?","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 09:29 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 09:29 (sandra)<\/b>I have copied in Reddan and Alan to take a look for you when next on site.<\/p>

24\/04\/2023 06:12 (alan)<\/b>Checked supply to hot cupboard and confirmed supply is working Currently there is no hot cupboards in kitchen area <\/p>

24\/04\/2023 06:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56388","activity_ticket_id":"53456","ticket_reference":"HDT54537","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door knob and thermostat ","ticket_address_1":"Flat 1A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"1407","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1407","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/23","activity_end":"2023-04-14 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65767","activity_notes":"door knob and thermostat - Friday now tenant at home Door knob in the bedroom is loose and it keeps coming off. The thermostat(?), the small box next to the door that adjusts the heat in the flat. I think battery is probably low because it turns off on its own and the flat gets really cold. ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 09:35 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 10:09 (sandra)<\/b>booked for Thursday 8am <\/p>

13\/04\/2023 12:17 (sandra)<\/b> Friday now tenant at home <\/p>

14\/04\/2023 10:56 (roy)<\/b>Replaced batteries in controller Refixed door handle<\/p>

14\/04\/2023 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56389","activity_ticket_id":"53457","ticket_reference":"HDT54538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof repairs are loose ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/23","activity_end":"2023-04-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65768","activity_notes":"roof repairs are loose THURSDAY 10 - 12 the tenant reported the repair to the staircase\/deck area (water infiltration\/damp). The coating applied it's loose. There is a big gap between the coating layer and the wall, so water keeps coming inside.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 11:24 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 11:25 (sandra)<\/b>BOOKED FOR THURSDAY 10 - 12 <\/p>

13\/04\/2023 12:30 (travis)<\/b>Attended and resealed over loose area extending the bituminous flashing over the step.<\/p>

13\/04\/2023 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56390","activity_ticket_id":"53458","ticket_reference":"HDT54539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15547 - Repairs to pipework ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"1830","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1830","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/23","activity_end":"2023-04-12 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65769","activity_notes":"Repairs to pipework ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2023 21:19 (michaelk)<\/b>Attended site to remove water heater from beneath the kitchen sink and to reroute leaking pipework. Completed work, tested and left all appliances and pipework fully operational. 4hrs labour plus parts, total 205 ex vat<\/p>

14\/04\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56391","activity_ticket_id":"53459","ticket_reference":"HDT54540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water coming through window ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1665","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1665","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/23","activity_end":"2023-04-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65770","activity_notes":"water coming through window a temporary measure to stop the leak until the replacement windows are ready to fit ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2023 11:40 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56392","activity_ticket_id":"53460","ticket_reference":"HDT54541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the toilet in the Security cabin is blocked.","ticket_address_1":"Security Cabin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security Cabin ","cs_id":"2503","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2503","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/23","activity_end":"2023-04-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65771","activity_notes":"the toilet in the Security cabin is blocked.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 12:42 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 15:36 (roy)<\/b>This is a recently installed saniflow.Need to get onto roof of cabin and need aquavac.Park in yard tomorrow <\/p>

14\/04\/2023 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56393","activity_ticket_id":"53461","ticket_reference":"HDT54542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window frame broken","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/04\/23","activity_end":"2023-04-13 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65772","activity_notes":"window frame broken THURSDAY Please could you attend to fix the below window, this is operated by the AOV and the frame has broken.This is the window on the 3rd floor and a ladder will be needed to reach.PICTURE SEPARATE ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 12:52 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 11:38 (travis)<\/b>Gained access to high level window,glued and screwed frame back together,closed window and raised electric opener to mid\/top of window for secure fixing.Sourced control box to make sure the system is active,photos attached.<\/p>

13\/04\/2023 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56394","activity_ticket_id":"53462","ticket_reference":"HDT54543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the air con unit in the security cabin has stopped working.","ticket_address_1":"Security cabin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security cabin","cs_id":"2507","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2507","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":null,"activity_status":"Closed","activity_priority":"Medium","activity_id":"65773","activity_notes":"Please could you attend to fix the below window, this is operated by the AOV and the frame has broken. This is the window on the 3rd floor and a ladder will be needed to reach.","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2023 13:45 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 13:55 (sandra)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 13:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2023 15:34 (roy)<\/b>Pat test<\/p>

13\/04\/2023 13:35 (roy)<\/b>Air con is working but hand held controller not the same as unit.Unable to pair with unit.Apparatus Alan has paired it before<\/p>

14\/04\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56395","activity_ticket_id":"53463","ticket_reference":"HDT54544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/04\/23","activity_end":"2023-04-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65774","activity_notes":"list of works One of the light fixtures in the living room is faulty and please check the lights under the kitchen cabinet.can you please arrange for Tuesday 18th instead.The tenant will be around to provide access.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 14:02 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 16:48 (sandra)<\/b>can you please arrange for Tuesday 18th instead.The tenant will be around to provide access.<\/p>

18\/04\/2023 11:31 (alan)<\/b>1. Investigate lights under kitchen cupboards not working, test through circuit and found fault to be damaged spur for lights, replace spur and leave working2. Replace faulty downlight in main room 3. Look at sash window, not staying open fault, found to be springs on windowThis will need 2020 doors to fix <\/p>

18\/04\/2023 16:45 (sandra)<\/b>no access given. need to reschedule<\/p>

24\/04\/2023 10:54 (sandra)<\/b>Can you book this in for Friday 28th April 2023 mid to late morning visit, please<\/p>

24\/04\/2023 14:42 (sandra)<\/b>tenant home for access Friday 28th late morning <\/p>

28\/04\/2023 11:15 (sandra)<\/b>repaired springs in window and left working <\/p>

28\/04\/2023 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56396","activity_ticket_id":"53463","ticket_reference":"HDT54544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"18\/04\/23","activity_end":"2023-04-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65775","activity_notes":"list of works Can you please arrange for an engineer to attend.One of the windows(top part) in the living room doesn't stay up. When the lock releases, it slides down.can you please arrange for Tuesday 18th instead.The tenant will be around to provide access.","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2023 14:02 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 16:48 (sandra)<\/b>can you please arrange for Tuesday 18th instead.The tenant will be around to provide access.<\/p>

18\/04\/2023 11:31 (alan)<\/b>1. Investigate lights under kitchen cupboards not working, test through circuit and found fault to be damaged spur for lights, replace spur and leave working2. Replace faulty downlight in main room 3. Look at sash window, not staying open fault, found to be springs on windowThis will need 2020 doors to fix <\/p>

18\/04\/2023 16:45 (sandra)<\/b>no access given. need to reschedule<\/p>

24\/04\/2023 10:54 (sandra)<\/b>Can you book this in for Friday 28th April 2023 mid to late morning visit, please<\/p>

24\/04\/2023 14:42 (sandra)<\/b>tenant home for access Friday 28th late morning <\/p>

28\/04\/2023 11:15 (sandra)<\/b>repaired springs in window and left working <\/p>

28\/04\/2023 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56397","activity_ticket_id":"53464","ticket_reference":"HDT54545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We have a problem with our shower temperature control knob. It doesn't change to cold water. ","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/04\/23","activity_end":"2023-04-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65776","activity_notes":"We have a problem with our shower temperature control knob. It doesn't change to cold water.THURSDAY MORNING TENANT IS HOME ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 14:04 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 14:05 (sandra)<\/b>can you please arrange for an engineer to attend tomorrow morning.The tenant will provide access.<\/p>

13\/04\/2023 21:52 (michaelk)<\/b>Attended site to investigate shower temperature control. Found that the shower cartridge spindle had be snapped and was just spinning when adjusted. The cartridge was removed and measured for a replacement to be ordered. The shower was reassembled and the boiler hws setting reduced so that the shower water was stable around 38c. The tenant was also instructed on how to adjust the hws temperature. 2hrs labour 95<\/p>

20\/04\/2023 07:19 (michaelk)<\/b>Attended site to replace the shower cartridge, stop adapter and handle. Replaces all parts and tested the shower, setting the temperature to 28c. Left the shower running fully operational. 3hrs labour plus parts, total 248 ex vat.<\/p>

20\/04\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56398","activity_ticket_id":"53462","ticket_reference":"HDT54543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the air con unit in the security cabin has stopped working.","ticket_address_1":"Security cabin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security cabin","cs_id":"2507","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2507","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/23","activity_end":"2023-04-12 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65777","activity_notes":"the air con unit in the security cabin has stopped working.","activity_timesheet":"1","ticket_notes_combined":"

12\/04\/2023 13:45 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 13:55 (sandra)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 13:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2023 15:34 (roy)<\/b>Pat test<\/p>

13\/04\/2023 13:35 (roy)<\/b>Air con is working but hand held controller not the same as unit.Unable to pair with unit.Apparatus Alan has paired it before<\/p>

14\/04\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56399","activity_ticket_id":"53447","ticket_reference":"HDT54528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Security Cabin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security Cabin ","cs_id":"2503","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2503","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/04\/23","activity_end":"2023-04-12 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65778","activity_notes":"PAT test to be carried out as a matter of urgency as this is pending from September 22","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 12:57 (System)<\/b>Ticket Created<\/p>

11\/04\/2023 12:58 (sandra)<\/b>Wednesday 12th <\/p>

11\/04\/2023 16:38 (sandra)<\/b>booked for Wednesday 12th <\/p>

12\/04\/2023 15:36 (roy)<\/b>Pat test<\/p>

12\/04\/2023 15:38 (michael)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56400","activity_ticket_id":"53465","ticket_reference":"HDT54546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of items ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/23","activity_end":"2023-04-14 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65779","activity_notes":"removal of items Could we please have the LV room at Central cross clear up?Everything must go excluding the Lamborghini glass@Newport Security Shaun will be able to give access","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 14:47 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 13:35 (travis)<\/b>Electrical room clearance.<\/p>

13\/04\/2023 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56401","activity_ticket_id":"53466","ticket_reference":"HDT54547","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF kitchen machine not making ice ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/04\/23","activity_end":"2023-04-19 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65780","activity_notes":"GF kitchen machine not making ice Additionally, the water is not evaporating fast enough causing water leak through the front of machine ice access panel when machine is running. Switched off now. The ice machine is about 3 years old but has not been serviced so assume it needs a thorough service and descale. I attach the user manual. I am struggling to find a specialist refrigeration engineer so wondered if i.e. Mike Keenan might be able to help? ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2023 14:53 (System)<\/b>Ticket Created<\/p>

14\/04\/2023 14:56 (sandra)<\/b>booked for the 19th <\/p>

21\/04\/2023 10:29 (sandra)<\/b>(Ticket Closed)<\/p>

26\/04\/2023 11:02 (jane)<\/b>Freezer Repair - Water supply hose refitted and machine secured in the housing <\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56402","activity_ticket_id":"53462","ticket_reference":"HDT54543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the air con unit in the security cabin has stopped working.","ticket_address_1":"Security cabin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security cabin","cs_id":"2507","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2507","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/23","activity_end":"2023-04-13 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65781","activity_notes":"the air con unit in the security cabin has stopped working.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 13:45 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 13:55 (sandra)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 13:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2023 15:34 (roy)<\/b>Pat test<\/p>

13\/04\/2023 13:35 (roy)<\/b>Air con is working but hand held controller not the same as unit.Unable to pair with unit.Apparatus Alan has paired it before<\/p>

14\/04\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56403","activity_ticket_id":"53467","ticket_reference":"HDT54548","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Furniture Relocation.","ticket_address_1":"83-84 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre","cs_id":"2508","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2508","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/04\/23","activity_end":"2023-04-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65782","activity_notes":"Furniture Relocation: To remove furniture from 23 Neal Street and set up on third floor at 83-84 Long Acre as per instructed plans.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 15:49 (System)<\/b>Ticket Created<\/p>

17\/04\/2023 15:53 (alan)<\/b>Quoted works <\/p>

17\/04\/2023 16:34 (michael)<\/b>(Ticket Closed)<\/p>

19\/04\/2023 16:10 (alan)<\/b>Move two additional chairs <\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56404","activity_ticket_id":"53467","ticket_reference":"HDT54548","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Furniture Relocation.","ticket_address_1":"83-84 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre","cs_id":"2508","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2508","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/04\/23","activity_end":"2023-04-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65783","activity_notes":"Furniture Relocation: To remove furniture from 23 Neal Street and set up on third floor at 83-84 Long Acre as per instructed plans.","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2023 15:49 (System)<\/b>Ticket Created<\/p>

17\/04\/2023 15:53 (alan)<\/b>Quoted works <\/p>

17\/04\/2023 16:34 (michael)<\/b>(Ticket Closed)<\/p>

19\/04\/2023 16:10 (alan)<\/b>Move two additional chairs <\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56405","activity_ticket_id":"53467","ticket_reference":"HDT54548","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Furniture Relocation.","ticket_address_1":"83-84 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre","cs_id":"2508","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2508","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"17\/04\/23","activity_end":"2023-04-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65784","activity_notes":"Furniture Relocation: To remove furniture from 23 Neal Street and set up on third floor at 83-84 Long Acre as per instructed plans.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 15:49 (System)<\/b>Ticket Created<\/p>

17\/04\/2023 15:53 (alan)<\/b>Quoted works <\/p>

17\/04\/2023 16:34 (michael)<\/b>(Ticket Closed)<\/p>

19\/04\/2023 16:10 (alan)<\/b>Move two additional chairs <\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56406","activity_ticket_id":"53468","ticket_reference":"HDT54549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace paddle door handle ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/04\/23","activity_end":"2023-04-18 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65785","activity_notes":"Replace paddle door handle replace it for a good long lasting handle?","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 16:42 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 14:57 (sandra)<\/b>paddle door handle on orderdelivery date 14th April <\/p>

13\/04\/2023 15:49 (travis)<\/b>Window repair <\/p>

20\/04\/2023 16:31 (sandra)<\/b>handle has been delivered <\/p>

21\/04\/2023 09:52 (sandra)<\/b>collect keys <\/p>

21\/04\/2023 15:58 (iain)<\/b>Replace paddle handle.<\/p>

21\/04\/2023 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56407","activity_ticket_id":"53469","ticket_reference":"HDT54550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window and smoke vents ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/23","activity_end":"2023-04-14 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65786","activity_notes":"window and smoke vents:1. The bedroom window is not closing perfectly2. I notice this alert in the entrance of my flat saying faulty smoke vents","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2023 09:00 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 09:01 (sandra)<\/b>emailed for access <\/p>

13\/04\/2023 14:59 (sandra)<\/b>waiting on tenant to agree access <\/p>

14\/04\/2023 16:10 (roy)<\/b>Window is the secondary glazing.I'll only drops a little bitbut it is near a noisy extractor.Needs R&BThe smoke vent kn common parts is showing fault on 4th floor.It is closed and unable to reset.Even the panel on ground floor unable to reset.Do these have batteries inside??<\/p>

18\/04\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56408","activity_ticket_id":"53470","ticket_reference":"HDT54551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven is not working and list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/05\/23","activity_end":"2023-05-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65787","activity_notes":"collect keys for Repairaid on Wednesday 19th 12 - 4pm oven is not working - knob is also loose 2 x white acorns need replacing ","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2023 10:19 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 11:51 (sandra)<\/b>booked for 19th Wednesday 12 - 4pm <\/p>

19\/04\/2023 17:54 (roy)<\/b>Used spirit of salts to clean grout inside toiletRefixed toilet seatReplaced siphon Replaced 9 x AcornsReplaced door handle with lockRepair aid looked at oven and hob<\/p>

20\/04\/2023 15:47 (sandra)<\/b>dianostic is 50labour and new knob is 120<\/p>

20\/04\/2023 15:47 (sandra)<\/b>repairaid to order new knob <\/p>

21\/04\/2023 09:27 (sandra)<\/b>knob on order 10 days <\/p>

15\/05\/2023 15:35 (sandra)<\/b>Thursday, 18\/05, between 12pm and 4pm? <\/p>

16\/05\/2023 10:00 (sandra)<\/b>If you could give me a 20 minutes notice, I can be there to provide access :)07910060889<\/p>

17\/05\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56409","activity_ticket_id":"53470","ticket_reference":"HDT54551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven is not working and list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/23","activity_end":"2023-04-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65788","activity_notes":"collect keys for Repairaid on Wednesday 19th 12 - 4pm oven is not working - knob is also loose 2 x white acorns need replacing Lillian has requested that the door handle to bathroom is replaced due to missing partsAlsoRefix toilet seatAlso Replace siphonAlso Clean toilet (grout inside)Also Replace 9 x acorns","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2023 10:19 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 11:51 (sandra)<\/b>booked for 19th Wednesday 12 - 4pm <\/p>

19\/04\/2023 17:54 (roy)<\/b>Used spirit of salts to clean grout inside toiletRefixed toilet seatReplaced siphon Replaced 9 x AcornsReplaced door handle with lockRepair aid looked at oven and hob<\/p>

20\/04\/2023 15:47 (sandra)<\/b>dianostic is 50labour and new knob is 120<\/p>

20\/04\/2023 15:47 (sandra)<\/b>repairaid to order new knob <\/p>

21\/04\/2023 09:27 (sandra)<\/b>knob on order 10 days <\/p>

15\/05\/2023 15:35 (sandra)<\/b>Thursday, 18\/05, between 12pm and 4pm? <\/p>

16\/05\/2023 10:00 (sandra)<\/b>If you could give me a 20 minutes notice, I can be there to provide access :)07910060889<\/p>

17\/05\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56410","activity_ticket_id":"53471","ticket_reference":"HDT54552","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Take the deckchairs out of storage and replace any broken slings (Randall has)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/23","activity_end":"2023-04-19 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65789","activity_notes":"MONDAY Take the deckchairs out of storage and replace any broken slings (Randall has)If they are able to collect the chairs on Monday and store them in the Langley Street passageway fit any broken slings and attend with Randall on Tuesday to see if they are in full working order before they go out ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2023 11:05 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 11:10 (sandra)<\/b>Monday <\/p>

18\/04\/2023 11:24 (roy)<\/b>Collected deck chairs and drop off to site<\/p>

20\/04\/2023 10:29 (roy)<\/b>With Alan, double handed job.Remove deck chair coverings and replace with new.Refix parts and retightened fixingsAll ok<\/p>

20\/04\/2023 11:14 (alan)<\/b>Help Roy change seat covers on deck chairs<\/p>

20\/04\/2023 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56412","activity_ticket_id":"53472","ticket_reference":"HDT54553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"19-23 Charlotte ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2273","cs_address_2":"19-23 Charlotte ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2273","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/23","activity_end":"2023-04-13 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65791","activity_notes":"no hot water tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2023 12:12 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 15:53 (roy)<\/b>Run power to bottom element and it does work. Top element, booster button works okNot sure why the economy 7 or night time power doesn't work.Need Alan I guess<\/p>

13\/04\/2023 16:46 (michael)<\/b>(Ticket Closed)<\/p>

14\/04\/2023 09:22 (sandra)<\/b>advised client to contact utilities regarding the radio one signal <\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56413","activity_ticket_id":"53454","ticket_reference":"HDT54535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"wc2","cs_address_1":"Flat 1","cs_id":"2433","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"wc2","ticket_client_site":"2433","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/23","activity_end":"2023-04-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65792","activity_notes":"faulty washing machine Friday 12 - 4pmcollect keys for repairaid","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 16:57 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 10:13 (sandra)<\/b>booked for Friday 14th.12 - 6pm.awaiting confirmation of access by tenant or keys <\/p>

12\/04\/2023 11:23 (sandra)<\/b>confirmed but waiting on keys or tenant access <\/p>

13\/04\/2023 12:17 (sandra)<\/b>collect keys from central cross <\/p>

14\/04\/2023 16:09 (sandra)<\/b>Front door code 353738*<\/p>

14\/04\/2023 16:25 (travis)<\/b>Access for repair aid.<\/p>

17\/04\/2023 14:31 (sandra)<\/b>pcb needs replacing quote sent <\/p>

17\/04\/2023 15:53 (sandra)<\/b>quote sent for replacement<\/p>

20\/04\/2023 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56414","activity_ticket_id":"53473","ticket_reference":"HDT54554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate door closer and door frame ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/05\/23","activity_end":"2023-05-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65793","activity_notes":"FRIDAY 26TH 11 - 3PMreinstate door closer and door frame access on ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2023 12:50 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 12:51 (sandra)<\/b>awaiting access <\/p>

13\/04\/2023 14:05 (sandra)<\/b>I have informed the tenant. Please ask Travis to ring me and I will explain on access.Friday <\/p>

19\/04\/2023 14:56 (sandra)<\/b>purpose made architrave to be sourced <\/p>

19\/04\/2023 16:11 (iain)<\/b>Door frame and closer.<\/p>

10\/05\/2023 16:34 (sandra)<\/b>emailed for access Friday <\/p>

11\/05\/2023 10:27 (sandra)<\/b>access on 15th of May, Monday between 11 am and 3 pm.<\/p>

15\/05\/2023 11:28 (sandra)<\/b>emailed to reschedule<\/p>

19\/05\/2023 10:53 (sandra)<\/b>chased and waiting on new appointment from @pellingroup<\/p>

22\/05\/2023 09:29 (sandra)<\/b>BOOKED FOR FRIDAY 26TH 11 - 3PM <\/p>

26\/05\/2023 14:11 (iain)<\/b>Constructed bespoke architrave, fitted and repaired frame. Refixed door closer.<\/p>

26\/05\/2023 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56415","activity_ticket_id":"53474","ticket_reference":"HDT54555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the main shower temperature knob does not work - the water flows fine but the temperature cannot be adjusted. ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/04\/23","activity_end":"2023-04-21 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65794","activity_notes":"The tenant reported that the main shower temperature knob does not work - the water flows fine but the temperature cannot be adjusted. access with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2023 12:56 (System)<\/b>Ticket Created<\/p>

24\/04\/2023 07:20 (michaelk)<\/b>Attended site to inspect shower handle fault. Found the issue to be a stripped grub screw, which required drilling out. The grub screw was replaced and tested, leaving in full working order. 2hrs labour 95<\/p>

24\/04\/2023 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56416","activity_ticket_id":"53475","ticket_reference":"HDT54556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15548 - Door Replacement:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"30 Wellington Street","cs_id":"2509","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2509","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/04\/23","activity_end":"2023-04-24 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65795","activity_notes":"Supply and install new half hour fire rated oak veneer door incorporating 2No: vision panels all to match existing back to first floor office. To allow to attend the above site with all necessary plant\/materials and carry out protection works asrequired.Carefully remove existing defective office entrance door, to first floor demise.Supply and install new engineered solid core prefinished oak, half hour fire rated door back to apertureinclusive of 2No: glazed vision panels all to match existing. Supply and install new 5 lever mortice lock andironmongery.Remove all waste and dispose of environmentally friendly at waste transfer site on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2023 16:31 (sandra)<\/b>booked for Monday<\/p>

24\/04\/2023 13:39 (travis)<\/b>Replaced office fire door.<\/p>

24\/04\/2023 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56417","activity_ticket_id":"53462","ticket_reference":"HDT54543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the air con unit in the security cabin has stopped working.","ticket_address_1":"Security cabin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security cabin","cs_id":"2507","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2507","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/04\/23","activity_end":"2023-04-18 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65796","activity_notes":"the air con unit in the security cabin is working but unable to pair hand set to it.","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2023 13:45 (System)<\/b>Ticket Created<\/p>

12\/04\/2023 13:55 (sandra)<\/b>(Ticket Closed)<\/p>

12\/04\/2023 13:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2023 15:34 (roy)<\/b>Pat test<\/p>

13\/04\/2023 13:35 (roy)<\/b>Air con is working but hand held controller not the same as unit.Unable to pair with unit.Apparatus Alan has paired it before<\/p>

14\/04\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56418","activity_ticket_id":"53476","ticket_reference":"HDT54557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15532 - Replacement washing dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/04\/23","activity_end":"2023-04-24 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65797","activity_notes":"Replacement washing dryer ","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2023 15:20 (sandra)<\/b>waiting on delivery <\/p>

17\/04\/2023 15:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56419","activity_ticket_id":"53468","ticket_reference":"HDT54549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace paddle door handle ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/04\/23","activity_end":"2023-04-21 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65798","activity_notes":"Replace paddle door handle replace it for a good long lasting handle?","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2023 16:42 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 14:57 (sandra)<\/b>paddle door handle on orderdelivery date 14th April <\/p>

13\/04\/2023 15:49 (travis)<\/b>Window repair <\/p>

20\/04\/2023 16:31 (sandra)<\/b>handle has been delivered <\/p>

21\/04\/2023 09:52 (sandra)<\/b>collect keys <\/p>

21\/04\/2023 15:58 (iain)<\/b>Replace paddle handle.<\/p>

21\/04\/2023 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56420","activity_ticket_id":"53477","ticket_reference":"HDT54558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming from the ceiling in the bathroom. Small leak and the reporter has requested attendance in hours","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2385","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2385","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/05\/23","activity_end":"2023-05-04 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65799","activity_notes":"The kitchen door superior hinge is falling off and not attached tighly to the door frame. It means that the door is touching the ground so it makes hard to close and I am afraid it could leave marks on the floor with timeThe washing machine stops working in the cycle while still being filled with water and gives out an error F05. Looking through the manual, it signals a a problem with the pump or with the waste pipe but I don't what to do from here","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2023 10:04 (System)<\/b>Ticket Created<\/p>

14\/04\/2023 11:31 (roy)<\/b>Leak coming in between window and secondary glazingTenant said it wasn't rainingVisited flat above and checked toilet and shower.Ran both.Tenant said it was raining at Time she took video.No evidence inside or outside but could repair external window as gap around frame, just in case.Materials required<\/p>

18\/04\/2023 16:50 (sandra)<\/b>emailed for access 19th<\/p>

21\/04\/2023 09:50 (sandra)<\/b>waiting on access for Monday PM<\/p>

21\/04\/2023 12:01 (sandra)<\/b>The tenant requested an engineer to attend in May<\/p>

21\/04\/2023 12:24 (sandra)<\/b>emailed repairaid<\/p>

21\/04\/2023 15:57 (sandra)<\/b>2nd May 10 -2pm<\/p>

28\/04\/2023 11:37 (sandra)<\/b>rescheduled for 9th May requested by tenant. <\/p>

03\/05\/2023 22:28 (roy)<\/b>Washing machine blocked.Removed hair clips.Tested all okRefixed door hinge<\/p>

04\/05\/2023 11:30 (roy)<\/b>Resealed windows flat 5 and flat 3<\/p>

04\/05\/2023 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56421","activity_ticket_id":"53478","ticket_reference":"HDT54559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove 2No false plants and old smoking box from 4 Dansey Place ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/23","activity_end":"2023-04-14 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65800","activity_notes":"remove 2No false plants and old smoking box from 4 Dansey Place ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2023 10:38 (System)<\/b>Ticket Created<\/p>

14\/04\/2023 10:39 (sandra)<\/b>To remove 2No false plants and old smoking box from 4 Dansey Place Jane Hampshire <\/p>

14\/04\/2023 11:49 (travis)<\/b>Removed and disposed of rubbish.<\/p>

14\/04\/2023 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56422","activity_ticket_id":"53479","ticket_reference":"HDT54560","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"Flat 3 shower and radiators ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2397","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/23","activity_end":"2023-04-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65801","activity_notes":"Flat 3 shower and radiators Flat 3 has also requested the radiators to be checked in the flat to ensure all are working. Could this be done on Monday as the keys from the porter will include keys for the door of this flat. This will be part of the service charge cost.Apparently there is an issue with the shower at this flat and we would like one of your plumbers to check this and report and quote for repair. This cost will need to be covered by the flat owner.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2023 11:12 (System)<\/b>Ticket Created<\/p>

18\/04\/2023 06:57 (michaelk)<\/b>Attended site to confirm that the hearing was running. Vented top floor of the flat and increased the system pressure to 2.3bar. Investigated ensuite shower and found that there was reduced pressure from the shower head. I will try to source a replacement service kit or diverter to solve the issue. 2hrs labour 95<\/p>

26\/04\/2023 14:13 (sandra)<\/b>replacement service kit or diverter to solve the issue.<\/p>

28\/04\/2023 10:33 (sandra)<\/b>returning 28\/4<\/p>

04\/05\/2023 13:29 (jane)<\/b>Requested access for tomorrow morning (Friday 5th May) <\/p>

08\/05\/2023 17:50 (michaelk)<\/b>Quoted shower spares.<\/p>

08\/05\/2023 20:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56423","activity_ticket_id":"53480","ticket_reference":"HDT54561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flat 3 and 4. Wall in the public area on the way to both flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/04\/23","activity_end":"2023-04-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65802","activity_notes":"Wall in the public area between Flat 3 and Flat 4 wall is cracked and the paint has peeled off. ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2023 12:50 (System)<\/b>Ticket Created<\/p>

21\/04\/2023 10:36 (sandra)<\/b>booked for Thursday <\/p>

28\/04\/2023 10:14 (dean)<\/b>Done 60.00<\/p>

28\/04\/2023 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56424","activity_ticket_id":"53481","ticket_reference":"HDT54562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15545 - Replacement motor for fan extraction system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/23","activity_end":"2023-04-28 18:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65803","activity_notes":"Replacement motor for fan extraction system ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 15:56 (sandra)<\/b>contacted supplier to arrange payment and delivery of part <\/p>

20\/04\/2023 16:45 (sandra)<\/b>paid nuaire for part. once delivered and fitted we return the old part and they will refund if there is fault <\/p>

21\/04\/2023 10:17 (sandra)<\/b>3-5 days delivery <\/p>

21\/04\/2023 10:57 (sandra)<\/b>emailed for Thursday 27th <\/p>

24\/04\/2023 09:10 (sandra)<\/b>tenant will give access <\/p>

28\/04\/2023 11:50 (alan)<\/b>Quoted works <\/p>

28\/04\/2023 12:02 (jane)<\/b>(Ticket Closed)<\/p>

28\/04\/2023 12:09 (roy)<\/b>Assist Alan with fitting motor<\/p>

01\/05\/2023 16:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56425","activity_ticket_id":"53469","ticket_reference":"HDT54550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window and smoke vents ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"19\/04\/23","activity_end":"2023-04-19 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65804","activity_notes":"window and smoke vents:1. The bedroom window is not closing perfectly2. I notice this alert in the entrance of my flat saying faulty smoke vents","activity_timesheet":null,"ticket_notes_combined":"

13\/04\/2023 09:00 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 09:01 (sandra)<\/b>emailed for access <\/p>

13\/04\/2023 14:59 (sandra)<\/b>waiting on tenant to agree access <\/p>

14\/04\/2023 16:10 (roy)<\/b>Window is the secondary glazing.I'll only drops a little bitbut it is near a noisy extractor.Needs R&BThe smoke vent kn common parts is showing fault on 4th floor.It is closed and unable to reset.Even the panel on ground floor unable to reset.Do these have batteries inside??<\/p>

18\/04\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56426","activity_ticket_id":"53423","ticket_reference":"HDT54504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15534 - Repair\/replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/23","activity_end":"2023-04-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65805","activity_notes":"collect keys for repairaid 12 - 4pm wednesday ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2023 14:58 (sandra)<\/b>on Wednesday, 19th of April in the afternoon 12-6pm<\/p>

19\/04\/2023 17:55 (roy)<\/b>Repair Aid access<\/p>

20\/04\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56427","activity_ticket_id":"53482","ticket_reference":"HDT54563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water leaking into the bathroom of Flat 3 from flat 1 ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1925","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1925","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/23","activity_end":"2023-04-14 18:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65806","activity_notes":"water leaking into the bathroom of Flat 3 from flat 1Water is leaking through one of the spotlights in the bedroom. The flat above (Flat 1) is empty for two weeks now. Please collect management keys for both flats. ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2023 16:59 (System)<\/b>Ticket Created<\/p>

15\/04\/2023 15:25 (roy)<\/b>Leak from underfloor heating.Made safe system.NTR Monday (Michael) empty flat<\/p>

16\/04\/2023 19:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56428","activity_ticket_id":"53483","ticket_reference":"HDT54564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen fan not working:","ticket_address_1":"Unit 12 -14","ticket_address_2":"Central Cross","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 12 -14","cs_id":"2513","cs_address_2":"Central Cross","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2513","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/23","activity_end":"2023-04-15 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65807","activity_notes":"Kitchen fan not working: restaurant the fan in the kitchen is not working, shows error message fault - unable to cook without this ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2023 14:07 (System)<\/b>Ticket Created<\/p>

15\/04\/2023 15:24 (roy)<\/b>Not electrical problemCompany booked to replace filters on Monday and because they need replacing the sensors has shilut off the gas.Called company but they do not do call outs.Tried resetting system but no joy<\/p>

16\/04\/2023 19:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56429","activity_ticket_id":"53484","ticket_reference":"HDT54565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16 Rupert Street","cs_id":"2514","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2514","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/23","activity_end":"2023-04-15 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65808","activity_notes":"No hot water: error message on the boiler reads F22Tenant will be available all day please ring with an ETA ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2023 14:10 (System)<\/b>Ticket Created<\/p>

15\/04\/2023 15:27 (roy)<\/b>Repressured systemReset all ok<\/p>

16\/04\/2023 19:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56430","activity_ticket_id":"53485","ticket_reference":"HDT54566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54563 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1925","cs_address_2":"77-78 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1925","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/23","activity_end":"2023-04-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65809","activity_notes":"HDT54563 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2023 07:06 (michaelk)<\/b>Attended site to investigate heating leak to living room manifold. Investigated problem and found 3 x separates leaks. The manifold was drained and replacement fibre seals were replaced. The manifold was then heat tested and left in full working order.Note; I would recommend annual maintenance checks to all manifolds and controls be carried out, due to flats 1 and 2 being very large with higher than normal equipment. 2hrs labour 95<\/p>

19\/04\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56431","activity_ticket_id":"53486","ticket_reference":"HDT54567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2014","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2014","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/23","activity_end":"2023-04-24 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65810","activity_notes":"Gas compliance testing without PAT24th April collect keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 08:59 (System)<\/b>Ticket Created<\/p>

17\/04\/2023 08:59 (sandra)<\/b>please arrange for this to be carried out on the 24th April.<\/p>

25\/04\/2023 06:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/04\/2023 06:38 (michaelk)<\/b>Fitted replacement co alarm. 1hr labour plus part, total 70 ex vat<\/p>

25\/04\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56432","activity_ticket_id":"53487","ticket_reference":"HDT54568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you check to see if there is any credit on the meter ","ticket_address_1":"Flat 3.2 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/23","activity_end":"2023-04-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65811","activity_notes":"can you check to see if there is any credit on the meter ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 09:07 (System)<\/b>Ticket Created<\/p>

19\/04\/2023 14:48 (sandra)<\/b>waiting on Lilian to tell us when the tenant is moving in<\/p>

19\/04\/2023 15:05 (sandra)<\/b>booked for Thursday <\/p>

20\/04\/2023 10:10 (jane)<\/b>We have added 150.00 credit to account 671 170 882091 via the provider EDF energy <\/p>

21\/04\/2023 10:16 (sandra)<\/b>Alan to return today to check the credit went on the meter <\/p>

24\/04\/2023 06:10 (alan)<\/b>Take information for office to put 150 credit on meter <\/p>

24\/04\/2023 06:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56433","activity_ticket_id":"53488","ticket_reference":"HDT54569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not heating up","ticket_address_1":"Flat 3, 44 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 44 Wellington Street ","cs_id":"1438","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1438","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/04\/23","activity_end":"2023-04-20 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65812","activity_notes":"washer\/dryer not heating up","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2023 10:08 (System)<\/b>Ticket Created<\/p>

17\/04\/2023 14:01 (sandra)<\/b>Friday, 21\/04, between 10am and 2pm<\/p>

19\/04\/2023 15:10 (sandra)<\/b>kindly call Marcus on +44(0)207 935 1096 30 mins before arrival? He will be there to provide access to the flat. <\/p>

24\/04\/2023 15:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56434","activity_ticket_id":"53489","ticket_reference":"HDT54570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65813","activity_notes":"Gas compliance testing without PAT9th May ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 10:42 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 16:54 (sandra)<\/b>rescheduled for the 4th <\/p>

05\/05\/2023 06:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/05\/2023 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56435","activity_ticket_id":"53490","ticket_reference":"HDT54571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65814","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 10:44 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 16:53 (sandra)<\/b>rescheduled for the 4th <\/p>

05\/05\/2023 06:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/05\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56436","activity_ticket_id":"53491","ticket_reference":"HDT54572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65815","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 10:45 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 16:53 (sandra)<\/b>rescheduled for the 4th <\/p>

05\/05\/2023 06:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/05\/2023 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56437","activity_ticket_id":"53492","ticket_reference":"HDT54573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65816","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 10:46 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 16:53 (sandra)<\/b>rescheduled for the 4th <\/p>

05\/05\/2023 06:45 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/05\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56438","activity_ticket_id":"53493","ticket_reference":"HDT54574","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65817","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 10:48 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 16:53 (sandra)<\/b>rescheduled for the 4th <\/p>

05\/05\/2023 06:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/05\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56439","activity_ticket_id":"53494","ticket_reference":"HDT54575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2022","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2022","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65818","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 10:50 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 16:52 (sandra)<\/b>rescheduled for the 4th <\/p>

05\/05\/2023 06:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/05\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56440","activity_ticket_id":"53495","ticket_reference":"HDT54576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/06\/23","activity_end":"2023-06-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65819","activity_notes":"To fit new window restrictors on Thursday 8th June at 2pm - tenant will give access ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 13:27 (System)<\/b>Ticket Created<\/p>

17\/04\/2023 13:29 (sandra)<\/b>co-ordinating Dean with Iain as requested by Lilian <\/p>

20\/04\/2023 11:13 (sandra)<\/b>access requested <\/p>

20\/04\/2023 12:44 (sandra)<\/b>I have to request access. This tenant does not want anyone to attend with keys.I will write to her now for a date\/time convenient for her.<\/p>

25\/04\/2023 15:09 (sandra)<\/b>emailed for further access <\/p>

26\/04\/2023 09:14 (sandra)<\/b>lilian wants middle of May. Emailed with the 17th <\/p>

12\/05\/2023 10:35 (sandra)<\/b>emailed for 17th 10am <\/p>

15\/05\/2023 09:53 (sandra)<\/b>CONFIRMED 10AM 17TH <\/p>

17\/05\/2023 11:46 (iain)<\/b>Door grame and sash restrictors.<\/p>

17\/05\/2023 11:46 (iain)<\/b>Sash restrictors on order.<\/p>

19\/05\/2023 12:12 (sandra)<\/b>WAITING ON ORDER <\/p>

23\/05\/2023 16:38 (sandra)<\/b>emailed for access Thursday <\/p>

25\/05\/2023 14:25 (sandra)<\/b>No reply from the tenant. Lilian is chasing <\/p>

25\/05\/2023 16:10 (sandra)<\/b>Lilian Says Lets leave this till she reply. Thanks<\/p>

01\/06\/2023 11:38 (michael)<\/b>(Placed On Hold) Lilian Says Lets leave this till she reply.<\/p>

05\/06\/2023 13:55 (jane)<\/b>Requested access for Thursday morning 8th June <\/p>

05\/06\/2023 14:32 (jane)<\/b>(Removed from on-hold)<\/p>

05\/06\/2023 14:33 (jane)<\/b>To fit new window restrictors on Thursday 8th June at 2pm - tenant will give access<\/p>

08\/06\/2023 16:00 (iain)<\/b>Supplied and fitted sash window restrictors.<\/p>

08\/06\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56441","activity_ticket_id":"53495","ticket_reference":"HDT54576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/05\/23","activity_end":"2023-05-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65820","activity_notes":"WAS THIS DONE DEAN? Redecorate small area of leak-stained wall along the hallway10AM ON 17TH ","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2023 13:27 (System)<\/b>Ticket Created<\/p>

17\/04\/2023 13:29 (sandra)<\/b>co-ordinating Dean with Iain as requested by Lilian <\/p>

20\/04\/2023 11:13 (sandra)<\/b>access requested <\/p>

20\/04\/2023 12:44 (sandra)<\/b>I have to request access. This tenant does not want anyone to attend with keys.I will write to her now for a date\/time convenient for her.<\/p>

25\/04\/2023 15:09 (sandra)<\/b>emailed for further access <\/p>

26\/04\/2023 09:14 (sandra)<\/b>lilian wants middle of May. Emailed with the 17th <\/p>

12\/05\/2023 10:35 (sandra)<\/b>emailed for 17th 10am <\/p>

15\/05\/2023 09:53 (sandra)<\/b>CONFIRMED 10AM 17TH <\/p>

17\/05\/2023 11:46 (iain)<\/b>Door grame and sash restrictors.<\/p>

17\/05\/2023 11:46 (iain)<\/b>Sash restrictors on order.<\/p>

19\/05\/2023 12:12 (sandra)<\/b>WAITING ON ORDER <\/p>

23\/05\/2023 16:38 (sandra)<\/b>emailed for access Thursday <\/p>

25\/05\/2023 14:25 (sandra)<\/b>No reply from the tenant. Lilian is chasing <\/p>

25\/05\/2023 16:10 (sandra)<\/b>Lilian Says Lets leave this till she reply. Thanks<\/p>

01\/06\/2023 11:38 (michael)<\/b>(Placed On Hold) Lilian Says Lets leave this till she reply.<\/p>

05\/06\/2023 13:55 (jane)<\/b>Requested access for Thursday morning 8th June <\/p>

05\/06\/2023 14:32 (jane)<\/b>(Removed from on-hold)<\/p>

05\/06\/2023 14:33 (jane)<\/b>To fit new window restrictors on Thursday 8th June at 2pm - tenant will give access<\/p>

08\/06\/2023 16:00 (iain)<\/b>Supplied and fitted sash window restrictors.<\/p>

08\/06\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56442","activity_ticket_id":"53496","ticket_reference":"HDT54577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration to bathroom ","ticket_address_1":"Flat 2 ","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2331","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2331","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/05\/23","activity_end":"2023-05-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65821","activity_notes":"redecoration to bathroom THURSDAY 25TH AT 9AM ","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2023 13:33 (System)<\/b>Ticket Created<\/p>

17\/04\/2023 13:34 (sandra)<\/b>waiting on filters that Alan has to fit for the fan before it is decorated <\/p>

21\/04\/2023 10:33 (sandra)<\/b>emailed for Wednesday\/Thursday awaiting confirmation <\/p>

26\/04\/2023 11:49 (sandra)<\/b>lilian wants Mid may <\/p>

17\/05\/2023 09:44 (dean)<\/b>Can we book this one in for next week Sandra if possible <\/p>

23\/05\/2023 15:54 (sandra)<\/b>Thursday 25th <\/p>

26\/05\/2023 08:02 (michael)<\/b>(Ticket Closed)<\/p>

26\/05\/2023 08:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56443","activity_ticket_id":"53497","ticket_reference":"HDT54578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows do not close or open ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"18\/04\/23","activity_end":"2023-04-18 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65822","activity_notes":"windows do not close or open need to be realigned","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2023 09:04 (System)<\/b>Ticket Created<\/p>

18\/04\/2023 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56444","activity_ticket_id":"53498","ticket_reference":"HDT54579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat and wardrobe door ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/04\/23","activity_end":"2023-04-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65823","activity_notes":"please arrange for an engineer to reinstate the toilet seat and the wardrobe door. after 11 am Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2023 09:07 (System)<\/b>Ticket Created<\/p>

18\/04\/2023 10:25 (sandra)<\/b>after 11am on Tuesday <\/p>

19\/04\/2023 16:06 (iain)<\/b>Wardrobe doors and toilet seat.<\/p>

19\/04\/2023 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56445","activity_ticket_id":"53479","ticket_reference":"HDT54560","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"Flat 3 shower and radiators ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2397","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/23","activity_end":"2023-05-02 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65824","activity_notes":"Flat 3 shower and radiators Flat 3 has also requested the radiators to be checked in the flat to ensure all are working. Could this be done on Monday as the keys from the porter will include keys for the door of this flat. This will be part of the service charge cost.Apparently there is an issue with the shower at this flat and we would like one of your plumbers to check this and report and quote for repair. This cost will need to be covered by the flat owner.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2023 11:12 (System)<\/b>Ticket Created<\/p>

18\/04\/2023 06:57 (michaelk)<\/b>Attended site to confirm that the hearing was running. Vented top floor of the flat and increased the system pressure to 2.3bar. Investigated ensuite shower and found that there was reduced pressure from the shower head. I will try to source a replacement service kit or diverter to solve the issue. 2hrs labour 95<\/p>

26\/04\/2023 14:13 (sandra)<\/b>replacement service kit or diverter to solve the issue.<\/p>

28\/04\/2023 10:33 (sandra)<\/b>returning 28\/4<\/p>

04\/05\/2023 13:29 (jane)<\/b>Requested access for tomorrow morning (Friday 5th May) <\/p>

08\/05\/2023 17:50 (michaelk)<\/b>Quoted shower spares.<\/p>

08\/05\/2023 20:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56446","activity_ticket_id":"53499","ticket_reference":"HDT54580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"staircase rail in common parts needs repairing","ticket_address_1":"Third Floor Flat ","ticket_address_2":"21 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/04\/23","activity_end":"2023-04-19 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65825","activity_notes":"staircase rail in common parts needs repairingpicture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2023 09:57 (System)<\/b>Ticket Created<\/p>

19\/04\/2023 16:07 (iain)<\/b>Handrail.<\/p>

19\/04\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56447","activity_ticket_id":"53500","ticket_reference":"HDT54581","ticket_client":"2150","client_name":"Strettons","ticket_title":"Turn off the heating ","ticket_address_1":"40 Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Portland Street ","cs_id":"2517","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2517","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/23","activity_end":"2023-04-28 08:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65826","activity_notes":"Turn off the heating scheduled for the 28th ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2023 10:31 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 09:38 (michaelk)<\/b>Attended site to shutdown heating for summer operation. Isolated boiler, pump and fresh air fan as required. 2hrs labour 95<\/p>

28\/04\/2023 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56448","activity_ticket_id":"53501","ticket_reference":"HDT54582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wall insulation ","ticket_address_1":"Flat 4 ","ticket_address_2":"77-78 St Martins lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"2495","cs_address_2":"77-78 St Martins lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2495","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/23","activity_end":"2023-04-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65827","activity_notes":"The EPC assessor requested to confirm with appropriate documentation if there is a minimum thickness of 50mm solid wall insulation.WITH PHOTOS PLEASE with tenant betweeen 11 - 12 Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2023 11:36 (System)<\/b>Ticket Created<\/p>

19\/04\/2023 11:57 (alan)<\/b>Remove aerial socket and back box on outside wall to check how much thermal insulation is in wallAs per attached photos, there was 50 mil of a thermal insulation board in the wall and two layers of 12mm plasterboardPut that box and aerial socket back into wall and leave as found<\/p>

19\/04\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>

19\/04\/2023 16:02 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56449","activity_ticket_id":"53502","ticket_reference":"HDT54583","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"air conditioning on 2nd Floor Level Law is making a rattling sound","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/04\/23","activity_end":"2023-04-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65828","activity_notes":"air conditioning on 2nd Floor Level Law is making a rattling sound","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2023 12:32 (System)<\/b>Ticket Created<\/p>

18\/04\/2023 15:45 (alan)<\/b>Look at noisy air-conditioning, unit fault found to be condense pump, ordered replacement<\/p>

19\/04\/2023 09:12 (sandra)<\/b>ordered replacement <\/p>

19\/04\/2023 09:23 (sandra)<\/b>3 - 5 days delivery <\/p>

20\/04\/2023 16:37 (sandra)<\/b>part in reception. Alan to pick up tonight <\/p>

24\/04\/2023 15:31 (alan)<\/b>Replace condense pump for air-conditioning unit<\/p>

24\/04\/2023 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56451","activity_ticket_id":"53503","ticket_reference":"HDT54584","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"saniflo and toilets ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/23","activity_end":"2023-04-19 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65830","activity_notes":"Firstly, the saniflo system in the Security cabin seems to be leaking.Secondly, the retail unit toilets are both blocked. ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2023 09:41 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 07:10 (michaelk)<\/b>Attended site to investigate toilet issues in two locations. The macerator in the security office isn't now pumping as it should. This has been since the unit was blocked as roy has completely cleared the baby wipes ect.The toilet block had an issue with the aav, which was rectified and the toilets are back in full use. 2hrs labour 95<\/p>

20\/04\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56452","activity_ticket_id":"53504","ticket_reference":"HDT54585","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"A4 Plastic sign to be fixed to the railings at the above to replace a broken one \u00e2\u20ac\u201c can you advise if someone can do this asap!","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"92 Harley Street ","cs_id":"1402","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1402","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/04\/23","activity_end":"2023-04-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65831","activity_notes":"A4 Plastic sign to be fixed to the railings at the above to replace a broken one can you advise if someone can do this asap!SIGN IS IN JEREMY JAMES OFFICE THURSDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2023 10:18 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 16:53 (roy)<\/b>Removed\/Replaced sign<\/p>

20\/04\/2023 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56453","activity_ticket_id":"53505","ticket_reference":"HDT54586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer has a rip in the door seal ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/05\/23","activity_end":"2023-05-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65832","activity_notes":"washer\/dryer has a rip in the door seal ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2023 11:31 (System)<\/b>Ticket Created<\/p>

19\/04\/2023 15:19 (sandra)<\/b>Monday 24th 10 - 2pm<\/p>

20\/04\/2023 10:04 (sandra)<\/b>booked and waiting on tenant or keys information <\/p>

25\/04\/2023 10:21 (sandra)<\/b>New door seal on order<\/p>

03\/05\/2023 10:19 (sandra)<\/b>Could we arrange a return visit for Tuesday, 09\/05, between 10am and 2pm? <\/p>

09\/05\/2023 16:45 (sandra)<\/b>rebooked 16th between 10 - 2pm <\/p>

16\/05\/2023 12:43 (sandra)<\/b>keys <\/p>

17\/05\/2023 07:25 (iain)<\/b>Access for Repairaid.<\/p>

17\/05\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56454","activity_ticket_id":"53291","ticket_reference":"HDT54372","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15075 - Redecoration of common parts - Mercer Walk Basement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/05\/23","activity_end":"2023-05-17 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65833","activity_notes":"Following redecoration of common parts - to fit new buffers once in stock ","activity_timesheet":"1","ticket_notes_combined":"

11\/04\/2023 16:44 (jane)<\/b>Wall protection buffers on order x 33No <\/p>

12\/04\/2023 16:31 (jane)<\/b>Estimated delivery date of wall protection buffers - 16\/05\/2023<\/p>

19\/04\/2023 11:19 (dean)<\/b>Done<\/p>

12\/05\/2023 10:07 (dean)<\/b>Done <\/p>

18\/05\/2023 15:51 (travis)<\/b>Bump stops fitted to all walls in basement corridor.<\/p>

18\/05\/2023 20:56 (roy)<\/b>Assist Travis with bin runners<\/p>

19\/05\/2023 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56455","activity_ticket_id":"53506","ticket_reference":"HDT54587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace ducting and extractor fan following leak ","ticket_address_1":"Top Floor Flat","ticket_address_2":"24 Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"2518","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2518","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/23","activity_end":"2023-04-19 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65834","activity_notes":"To replace ducting and extractor fan following leak ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2023 13:55 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 13:00 (alan)<\/b>Replace extractor fan in bathroom and replace all ducting running through loft for new insulated, flexible ducting<\/p>

20\/04\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56456","activity_ticket_id":"53507","ticket_reference":"HDT54588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15556 - Replacement kickplate to entrance door ","ticket_address_1":"Egmont House","ticket_address_2":"Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Egmont House","cs_id":"2231","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/04\/23","activity_end":"2023-04-21 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65835","activity_notes":"Replacement kickplate to entrance door To carefully remove existing kickplate from main entrance door and dispose of.To then supply and fit new kickplate to match existing on completion.","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2023 16:05 (iain)<\/b>Kick plates.<\/p>

19\/04\/2023 16:05 (iain)<\/b>On order with Ironmongorydirect.<\/p>

21\/04\/2023 15:59 (iain)<\/b>Supply and fit kick plates to maiin front doors.<\/p>

21\/04\/2023 16:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56457","activity_ticket_id":"53508","ticket_reference":"HDT54589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15543 - Replacement rubber door seal ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/04\/23","activity_end":"2023-04-27 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65836","activity_notes":"Replacement rubber door seal ","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2023 09:55 (sandra)<\/b>on order <\/p>

25\/04\/2023 10:35 (sandra)<\/b>booked for Thursday 27th 10 - 2pm awaiting on access confirmation <\/p>

28\/04\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56458","activity_ticket_id":"53509","ticket_reference":"HDT54590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/04\/23","activity_end":"2023-04-27 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65837","activity_notes":"collect keys for Repairaid and enter with them but call Lilian first THURSDAY 27TH 10 - 2PM list of works -reinstate bathroom blinds-reinstate blinds top covers. The covers are being left in the corner of living room-replace\/repair a chipped dishwasher plastic plate(see pic) Small chip in left corner which may cut if not careful. Alternatively, cut a small plastic to cover up the gap. Don't think we can replace the whole strip.The current tenant is moving out on the 15th May. But we can still proceed with the repairs. I will request access.","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2023 15:15 (System)<\/b>Ticket Created<\/p>

19\/04\/2023 15:17 (sandra)<\/b>awaiting access <\/p>

25\/04\/2023 15:11 (sandra)<\/b>Lilian chasing for the 27th with tenant <\/p>

26\/04\/2023 10:39 (sandra)<\/b>confirmed for 27th 10 - 2pm with repairaid call lilian first <\/p>

28\/04\/2023 07:19 (iain)<\/b>Repairaid, blinds, dishwasher and quote for replacement blinds.<\/p>

28\/04\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56459","activity_ticket_id":"53510","ticket_reference":"HDT54591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reset the boiler ","ticket_address_1":"Flat 1, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 62 Goodge Street ","cs_id":"2220","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2220","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/23","activity_end":"2023-04-19 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65838","activity_notes":"reset the boiler tenant home ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2023 16:46 (System)<\/b>Ticket Created<\/p>

19\/04\/2023 17:56 (roy)<\/b>Repressured boilerResetTested all ok<\/p>

20\/04\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56460","activity_ticket_id":"53511","ticket_reference":"HDT54592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"secure letter boxes ","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-15 Tavistock Street ","cs_id":"2493","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2493","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/04\/23","activity_end":"2023-04-20 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65839","activity_notes":"secure letter boxes Can someone attend the above property to securely block ideally by screwing shut with non-return headed screws all the letter boxes presents at the premise above mentioned?","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2023 09:09 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 11:07 (iain)<\/b>Secure letterboxes.<\/p>

20\/04\/2023 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56461","activity_ticket_id":"53512","ticket_reference":"HDT54593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement integrated Fridge ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65840","activity_notes":"Replacement integrated Fridge ","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2023 10:07 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56462","activity_ticket_id":"53513","ticket_reference":"HDT54594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15511 - redecorating\/making good the kiosk ","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15a Little Newport Street ","cs_id":"1375","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"1375","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/23","activity_end":"2023-04-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65841","activity_notes":"redecorating\/making good the kiosk ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2023 10:30 (sandra)<\/b>booked for Wednesday depending on Weather <\/p>

28\/04\/2023 10:15 (dean)<\/b>Done 130.00<\/p>

28\/04\/2023 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56463","activity_ticket_id":"53514","ticket_reference":"HDT54595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15559 - Replacement hob","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65842","activity_notes":"Replacement hobOption OneWhirlpool WFS0160NE","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2023 14:52 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56464","activity_ticket_id":"53515","ticket_reference":"HDT54596","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"light switches in the office ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/23","activity_end":"2023-04-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65843","activity_notes":"light switches in the office ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2023 10:43 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 10:57 (sandra)<\/b>BOOKED FOR Monday <\/p>

25\/04\/2023 09:42 (sandra)<\/b>rescheduled for Wednesday <\/p>

26\/04\/2023 15:08 (alan)<\/b>Replace faulty light switch in meeting room one and refix light switch in small l quiet room<\/p>

26\/04\/2023 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56465","activity_ticket_id":"53471","ticket_reference":"HDT54552","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Take the deckchairs out of storage and replace any broken slings (Randall has)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/04\/23","activity_end":"2023-04-20 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65844","activity_notes":"Take the deckchairs out of storage and replace any broken slings (Randall has)If they are able to collect the chairs on Monday and store them in the Langley Street passageway fit any broken slings and attend with Randall on Tuesday to see if they are in full working order before they go out This will be charged to Lynne Henderson budget invoiced to The Mercers Company, 6 Fredericks Place EC2R 8AB","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2023 11:05 (System)<\/b>Ticket Created<\/p>

13\/04\/2023 11:10 (sandra)<\/b>Monday <\/p>

18\/04\/2023 11:24 (roy)<\/b>Collected deck chairs and drop off to site<\/p>

20\/04\/2023 10:29 (roy)<\/b>With Alan, double handed job.Remove deck chair coverings and replace with new.Refix parts and retightened fixingsAll ok<\/p>

20\/04\/2023 11:14 (alan)<\/b>Help Roy change seat covers on deck chairs<\/p>

20\/04\/2023 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56466","activity_ticket_id":"53516","ticket_reference":"HDT54597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"secondary glazing not staying up in the bathroom ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/04\/23","activity_end":"2023-04-20 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65845","activity_notes":"secondary glazing not staying up in the bathroom property is vacant ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2023 11:36 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 11:37 (sandra)<\/b>Wants Brian to attend here as secondary glazing is not staying up in bathroom window Property is vacant until next week <\/p>

20\/04\/2023 12:20 (iain)<\/b>Details of secondary glazing for Twenty Twenty.<\/p>

21\/04\/2023 10:53 (sandra)<\/b>emailed details to Brian twentytwenty <\/p>

24\/04\/2023 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56467","activity_ticket_id":"53517","ticket_reference":"HDT54598","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Disabled toilet not working ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"998","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"998","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/04\/23","activity_end":"2023-04-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65846","activity_notes":"me Disable toilets on the 1st floor is not flushing and is getting blocked ,flushing handle is also broken Toilet needs to be out of use until it is repaired need out of use sign to stop people from using this toilet ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2023 11:47 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 16:52 (sandra)<\/b>booked for Friday <\/p>

24\/04\/2023 07:18 (michaelk)<\/b>Attended site to investigate disabled toilet flush fault. Stripped down and replaced the handle linkage, leaving in full working order. 1hr labour plus parts, total 55 ex vat<\/p>

24\/04\/2023 16:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56468","activity_ticket_id":"53518","ticket_reference":"HDT54599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flat roof and external wall insulation ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/23","activity_end":"2023-04-24 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65847","activity_notes":"flat roof and external wall insulation I need to get evidence of the flat roof & external wall insulation in this flat. Can you let me know when your team can attend?","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2023 12:17 (System)<\/b>Ticket Created<\/p>

21\/04\/2023 10:15 (sandra)<\/b>emailed for access on Monday <\/p>

24\/04\/2023 09:25 (sandra)<\/b>emailed Tina as Sal is on holiday but no reply. Contacted again today and she is going to look into it<\/p>

24\/04\/2023 10:26 (sandra)<\/b>access given at 2pm today <\/p>

24\/04\/2023 15:31 (alan)<\/b>Inspection to see what insulation in in roof and outside wallsWallRemove inspection plate on outside wall There is 65mm of insulation board Replace inspection plate and leave as found Please see attached photos Ceiling Cut out section of wall in the sky light area to see what insulation is in the ceiling void There is 100mm of insulation board Install inspection coverPlease see attached photos <\/p>

24\/04\/2023 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56469","activity_ticket_id":"53520","ticket_reference":"HDT54601","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"toilet seat in the mens toilet has broken ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/04\/23","activity_end":"2023-04-20 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65848","activity_notes":"toilet seat in the mens toilet has broken - needs to be replaced ASAP ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2023 12:31 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 15:47 (iain)<\/b>Supply and fit new toilet seat.<\/p>

20\/04\/2023 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56470","activity_ticket_id":"53519","ticket_reference":"HDT54600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15560 - Replacement electric hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/05\/23","activity_end":"2023-05-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65849","activity_notes":"Replacement electric hob Option Hotpoint HR619CH","activity_timesheet":null,"ticket_notes_combined":"

02\/05\/2023 14:47 (sandra)<\/b>5th 12 - 4pm <\/p>

05\/05\/2023 14:40 (jane)<\/b>(Ticket Closed)<\/p>

05\/05\/2023 15:46 (iain)<\/b>Access for Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56471","activity_ticket_id":"53521","ticket_reference":"HDT54602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15561 - Replacement integrated fridge ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/05\/23","activity_end":"2023-05-03 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65850","activity_notes":"Replacement integrated fridge Indesit IFA11","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 12:01 (sandra)<\/b>to install the new fridge at the above flat on Tuesday, 2nd of May in the afternoon 12-6pm <\/p>

27\/04\/2023 16:18 (sandra)<\/b>Oksana 07740587722call tenant half an hour before <\/p>

05\/05\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56472","activity_ticket_id":"53522","ticket_reference":"HDT54603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15554 - Replacement\/repair of washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2433","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"wc2","ticket_client_site":"2433","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/05\/23","activity_end":"2023-05-02 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65851","activity_notes":"Replacement\/repair of washer\/dryerTo Supply and fit new Indesit B1WDiL75125 integrated washer\/dryer. Remove and dispose of old applianceand fit existing integrated door back in position. Leave in full working order.","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 11:58 (sandra)<\/b>booked for 2nd May 12 - 6pm <\/p>

02\/05\/2023 15:55 (iain)<\/b>Access for Repairaid.<\/p>

02\/05\/2023 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56473","activity_ticket_id":"53516","ticket_reference":"HDT54597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"secondary glazing not staying up in the bathroom ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/04\/23","activity_end":"2023-04-20 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65852","activity_notes":"secondary glazing not staying up in the bathroom property is vacant ","activity_timesheet":null,"ticket_notes_combined":"

20\/04\/2023 11:36 (System)<\/b>Ticket Created<\/p>

20\/04\/2023 11:37 (sandra)<\/b>Wants Brian to attend here as secondary glazing is not staying up in bathroom window Property is vacant until next week <\/p>

20\/04\/2023 12:20 (iain)<\/b>Details of secondary glazing for Twenty Twenty.<\/p>

21\/04\/2023 10:53 (sandra)<\/b>emailed details to Brian twentytwenty <\/p>

24\/04\/2023 11:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56474","activity_ticket_id":"53523","ticket_reference":"HDT54604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15559 - Replacement hob","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/05\/23","activity_end":"2023-05-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65853","activity_notes":"Replacement hob","activity_timesheet":null,"ticket_notes_combined":"

02\/05\/2023 15:52 (sandra)<\/b>repairaid keys for access Friday 12 - 4pm<\/p>

05\/05\/2023 14:41 (jane)<\/b>(Ticket Closed)<\/p>

05\/05\/2023 15:47 (iain)<\/b>Access for Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56475","activity_ticket_id":"53524","ticket_reference":"HDT54605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dean to redec bedroom leak-stained ceiling\/wall and the bathroom areas sometime in mid - May. ","ticket_address_1":"Top Floor Flat","ticket_address_2":"24 Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"2518","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2518","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/05\/23","activity_end":"2023-05-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65854","activity_notes":"Dean to redec bedroom leak-stained ceiling\/wall and the bathroom areas attend on Tues-16th around 9am. Please provide access and I will advise them to collect the management keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/04\/2023 15:26 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 11:21 (sandra)<\/b>emailed for date next week from tenant<\/p>

12\/05\/2023 12:07 (sandra)<\/b>Tuesday or Thursday I can dowaiting on confirmation from client <\/p>

12\/05\/2023 12:22 (sandra)<\/b>attend on Tues-16th around 9am. Please provide access and I will advise them to collect the management keys <\/p>

17\/05\/2023 09:42 (dean)<\/b>Done 290.00<\/p>

17\/05\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56476","activity_ticket_id":"53525","ticket_reference":"HDT54606","ticket_client":"2024","client_name":"Test Client","ticket_title":"Test ticket - Ignore","ticket_address_1":"438 Southchurch Road","ticket_address_2":"","ticket_town":"Southend","ticket_county":null,"ticket_postcode":"SS1 2AQ","cs_address_1":"438 Southchurch Road","cs_id":"2484","cs_address_2":"","cs_town":"Southend","cs_postcode":"SS1 2AQ","ticket_client_site":"2484","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/04\/23","activity_end":"2023-04-21 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65855","activity_notes":"Test ticket - Ignore","activity_timesheet":null,"ticket_notes_combined":"

21\/04\/2023 09:22 (System)<\/b>Ticket Created<\/p>

21\/04\/2023 09:30 (korweb)<\/b>(Ticket Closed)<\/p>

21\/04\/2023 10:15 (korweb)<\/b>(Ticket Re-Opened)<\/p>

21\/04\/2023 10:15 (korweb)<\/b>(Ticket Closed)<\/p>

21\/04\/2023 10:24 (korweb)<\/b>(Ticket Re-Opened)<\/p>

21\/04\/2023 10:24 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56477","activity_ticket_id":"53526","ticket_reference":"HDT54607","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Basement Vault door is swollen and difficult to open","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"92 Harley Street ","cs_id":"1402","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1402","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/04\/23","activity_end":"2023-04-26 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65856","activity_notes":"Basement Vault door is swollen and difficult to open","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2023 10:04 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 12:44 (travis)<\/b>Basement external door upgrade works.<\/p>

26\/04\/2023 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56479","activity_ticket_id":"53527","ticket_reference":"HDT54608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gutter clearance via cherry picker - We also need to ensure sealant is applied to vertical parapet wall as to picture","ticket_address_1":"20-26a Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"20-26a Wellington Street ","cs_id":"2388","cs_address_2":"","cs_town":"London","cs_postcode":"W2","ticket_client_site":"2388","ticket_status_code":"Completed","activity_resource_id":"32","resource_name":"Westferry Services","activity_start":"10\/05\/23","activity_end":"2023-05-10 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65858","activity_notes":"Gutter clearance via cherry picker - We also need to ensure sealant is applied to vertical parapet wall as to picture","activity_timesheet":null,"ticket_notes_combined":"

21\/04\/2023 11:34 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 15:21 (jane)<\/b>Requested attendance for Wednesday 10th May <\/p>

03\/05\/2023 09:53 (jane)<\/b>Confirmed for Wednesday 10th May <\/p>

10\/05\/2023 07:45 (iain)<\/b>Gutter cleaning and seal parapet wall.<\/p>

10\/05\/2023 08:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56480","activity_ticket_id":"53528","ticket_reference":"HDT54609","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak from Flat 4 into Flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"137 Long Acre ","cs_id":"1629","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"1629","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/04\/23","activity_end":"2023-04-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65859","activity_notes":"Leak from Flat 4 into Flat 3A dye test is needed to be carried out on the balcony and drainageTHURSDAY 27THThey need to test the balcony at back of the area in flat 4 and the and the front area where there window are in the flat.","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2023 11:38 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 09:19 (sandra)<\/b>Thursday 27th <\/p>

27\/04\/2023 13:38 (iain)<\/b>Leak investigation.<\/p>

27\/04\/2023 13:39 (iain)<\/b>To return to flood exterior parapet gulley, as requested by client.<\/p>

28\/04\/2023 13:52 (iain)<\/b>Water\/dye testing.<\/p>

28\/04\/2023 14:17 (michael)<\/b>(Ticket Closed)<\/p>

02\/05\/2023 07:36 (iain)<\/b>Water\/dye tested all services in flat 4 as requested by client. Also filled front parapet box gutter. No evidence of leaking into flat 3.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56481","activity_ticket_id":"53477","ticket_reference":"HDT54558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming from the ceiling in the bathroom. Small leak and the reporter has requested attendance in hours","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2385","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2385","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/05\/23","activity_end":"2023-05-09 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65860","activity_notes":"leak coming from the ceiling in the bathroom. Small leak and the reporter has requested attendance in hoursadditional list of works The kitchen door superior hinge is falling off and not attached tighly to the door frame. It means that the door is touching the ground so it makes hard to close and I am afraid it could leave marks on the floor with timeThe washing machine stops working in the cycle while still being filled with water and gives out an error F05. Looking through the manual, it signals a a problem with the pump or with the waste pipe but I don't what to do from here","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2023 10:04 (System)<\/b>Ticket Created<\/p>

14\/04\/2023 11:31 (roy)<\/b>Leak coming in between window and secondary glazingTenant said it wasn't rainingVisited flat above and checked toilet and shower.Ran both.Tenant said it was raining at Time she took video.No evidence inside or outside but could repair external window as gap around frame, just in case.Materials required<\/p>

18\/04\/2023 16:50 (sandra)<\/b>emailed for access 19th<\/p>

21\/04\/2023 09:50 (sandra)<\/b>waiting on access for Monday PM<\/p>

21\/04\/2023 12:01 (sandra)<\/b>The tenant requested an engineer to attend in May<\/p>

21\/04\/2023 12:24 (sandra)<\/b>emailed repairaid<\/p>

21\/04\/2023 15:57 (sandra)<\/b>2nd May 10 -2pm<\/p>

28\/04\/2023 11:37 (sandra)<\/b>rescheduled for 9th May requested by tenant. <\/p>

03\/05\/2023 22:28 (roy)<\/b>Washing machine blocked.Removed hair clips.Tested all okRefixed door hinge<\/p>

04\/05\/2023 11:30 (roy)<\/b>Resealed windows flat 5 and flat 3<\/p>

04\/05\/2023 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56482","activity_ticket_id":"53529","ticket_reference":"HDT54610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door handle of the storage room is very loose, please get someone to fix it. Thank you.","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/23","activity_end":"2023-04-21 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65861","activity_notes":"Door handle of the storage room is very loose, please get someone to fix it. Thank you.tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2023 12:52 (System)<\/b>Ticket Created<\/p>

21\/04\/2023 15:33 (sandra)<\/b>needs new screw as missing. returning Monday <\/p>

24\/04\/2023 09:10 (roy)<\/b>Requires parts for door handle and door needs ease and adjusting <\/p>

24\/04\/2023 16:51 (roy)<\/b>Refixed door handle using correct fixingsEased door<\/p>

24\/04\/2023 16:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56483","activity_ticket_id":"53530","ticket_reference":"HDT54611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds need to be checked ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2014","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2014","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/04\/23","activity_end":"2023-04-24 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65862","activity_notes":"blinds need to be checked There are 3 blinds with snapped cords.Please collect keys on Monday morning from the security office.front door lock sticking ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 09:06 (System)<\/b>Ticket Created<\/p>

24\/04\/2023 14:39 (travis)<\/b>Attended and realigned main door dead lock,will return to repair blinds tomorrow morning with new cords ect <\/p>

25\/04\/2023 09:07 (travis)<\/b>Attended and repaired faulty blinds,and checked operation of all blinds.<\/p>

25\/04\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56484","activity_ticket_id":"53505","ticket_reference":"HDT54586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer has a rip in the door seal ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/23","activity_end":"2023-04-24 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65863","activity_notes":"collect keys for repairaid ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2023 11:31 (System)<\/b>Ticket Created<\/p>

19\/04\/2023 15:19 (sandra)<\/b>Monday 24th 10 - 2pm<\/p>

20\/04\/2023 10:04 (sandra)<\/b>booked and waiting on tenant or keys information <\/p>

25\/04\/2023 10:21 (sandra)<\/b>New door seal on order<\/p>

03\/05\/2023 10:19 (sandra)<\/b>Could we arrange a return visit for Tuesday, 09\/05, between 10am and 2pm? <\/p>

09\/05\/2023 16:45 (sandra)<\/b>rebooked 16th between 10 - 2pm <\/p>

16\/05\/2023 12:43 (sandra)<\/b>keys <\/p>

17\/05\/2023 07:25 (iain)<\/b>Access for Repairaid.<\/p>

17\/05\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56485","activity_ticket_id":"53531","ticket_reference":"HDT54612","ticket_client":"2116","client_name":"Bancone ","ticket_title":"meant slicer has broken cable ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/23","activity_end":"2023-04-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65864","activity_notes":"meant slicer has broken cable Could you by any chance have a look at it please? ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 10:30 (System)<\/b>Ticket Created<\/p>

24\/04\/2023 10:33 (sandra)<\/b>asked for the 9th <\/p>

24\/04\/2023 15:32 (alan)<\/b>Repair lead to meat slicer<\/p>

24\/04\/2023 16:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56486","activity_ticket_id":"53532","ticket_reference":"HDT54613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking kitchen sink ","ticket_address_1":"Flat 4 ","ticket_address_2":"77-78 St Martins lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"2495","cs_address_2":"77-78 St Martins lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2495","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/23","activity_end":"2023-04-24 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65865","activity_notes":"leaking kitchen sink We are having a leaking problem with the kitchen sink, we found that its pipes are not screwed properly and we cant fix it.collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 11:20 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 06:44 (michaelk)<\/b>Attended site to investigate leak beneath kitchen sink. Found a waste connection that required replacement seal, collected seal from suppliers and returned to fit. Tested on completion and left in full working order. 2hrs labour plus part, total 100.97 ex vat.<\/p>

25\/04\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56487","activity_ticket_id":"53533","ticket_reference":"HDT54614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15566 - window balances repair\/replaced ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"28\/04\/23","activity_end":"2023-04-28 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65866","activity_notes":"window balances repair\/replaced ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 10:17 (sandra)<\/b>booked for Friday with Keys and call Lilian first <\/p>

28\/04\/2023 11:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56488","activity_ticket_id":"53535","ticket_reference":"HDT54616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15565 - replacement enclosure ","ticket_address_1":"3rd floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd floor Flat ","cs_id":"1672","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1672","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/05\/23","activity_end":"2023-04-26 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65867","activity_notes":"replacement enclosure ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 07:53 (michaelk)<\/b>Attended site to carry out quoted work, replacing the shower enclosure. 861.48 ex vat.<\/p>

12\/05\/2023 08:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56489","activity_ticket_id":"53536","ticket_reference":"HDT54617","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"re-secure the bath panel","ticket_address_1":"Flat 5","ticket_address_2":"20 New Cavendish","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2442","cs_address_2":"20 New Cavendish","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/23","activity_end":"2023-04-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65868","activity_notes":"re-secure the bath panelWEDNESDAY 8AM TO PUT THE BATH PANEL BACK THAT YOU TOOK OFF ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 13:13 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 13:46 (roy)<\/b>Ckeaned off bath panel and resealed All ok<\/p>

26\/04\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56490","activity_ticket_id":"53537","ticket_reference":"HDT54618","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"low water issue ","ticket_address_1":"Flat 8","ticket_address_2":"96-100 New Cavendish Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"2465","cs_address_2":"96-100 New Cavendish Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2465","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/23","activity_end":"2023-04-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65869","activity_notes":"low water issue he doesnt know what the issue is, whether its an isolated issue or general stop cock issue?? TUESDAY AT 8AM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 13:15 (System)<\/b>Ticket Created<\/p>

24\/04\/2023 13:20 (sandra)<\/b>8AM TUESDAY <\/p>

26\/04\/2023 06:31 (michaelk)<\/b>Attended site to investigate low water pressure to the bath tap. Removed access tile and tap body. inspected the tap and found debris blocking the hot inlet. This was removed and then tested, replacing the tile when completed. The tile was then resealed to prevent loose water penentrating under the bath panel. 2hrs labour 95<\/p>

26\/04\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56491","activity_ticket_id":"53538","ticket_reference":"HDT54619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"realign the cupboard door ","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/04\/23","activity_end":"2023-04-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65870","activity_notes":"realign the cupboard door Tuesday around 10am tenant home ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 14:39 (System)<\/b>Ticket Created<\/p>

24\/04\/2023 14:39 (sandra)<\/b>waiting on access <\/p>

25\/04\/2023 12:58 (travis)<\/b>Reinstated wardrobe sliding door.<\/p>

25\/04\/2023 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56492","activity_ticket_id":"53539","ticket_reference":"HDT54620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"2460","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2460","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/04\/23","activity_end":"2023-04-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65871","activity_notes":"Gas compliance testing without PAT27th","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 16:18 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 07:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

28\/04\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56493","activity_ticket_id":"53540","ticket_reference":"HDT54621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/04\/23","activity_end":"2023-04-27 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65872","activity_notes":"Gas compliance testing without PAT27th","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 16:20 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 07:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

28\/04\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56494","activity_ticket_id":"53541","ticket_reference":"HDT54622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/04\/23","activity_end":"2023-04-27 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65873","activity_notes":"Gas compliance testing without PAT27th11am on Thursday ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2023 16:23 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 07:40 (michaelk)<\/b>Completed compliance testing 145<\/p>

28\/04\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56495","activity_ticket_id":"53314","ticket_reference":"HDT54395","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15509 - High level lighting replacement ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/09\/23","activity_end":"2023-09-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65874","activity_notes":"High level lighting replacement","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2023 11:30 (sandra)<\/b>parts on order waiting for availability of ballast and ETA <\/p>

05\/04\/2023 10:35 (sandra)<\/b>lights are made to order and Alan is waiting for an ETA on making them.<\/p>

25\/04\/2023 10:19 (sandra)<\/b>waiting on cherry picker <\/p>

02\/05\/2023 15:27 (jane)<\/b>Requested attendance for Thursday 11th May <\/p>

03\/05\/2023 14:15 (jane)<\/b>Confirmed for 11th May - permit has been sent to client <\/p>

19\/05\/2023 10:11 (sandra)<\/b>waiting on PO to enable us to apply for permit <\/p>

22\/05\/2023 08:59 (michael)<\/b>(Placed On Hold) Awaiting PO for licence approval from client<\/p>

05\/06\/2023 15:35 (jane)<\/b>Applied for licence for Thursday 22nd June <\/p>

12\/09\/2023 16:05 (jane)<\/b>(Removed from on-hold)<\/p>

12\/09\/2023 16:25 (jane)<\/b>Attending on 20th September, licences and permits in place <\/p>

21\/09\/2023 09:35 (michael)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 13:48 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56496","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"25\/04\/23","activity_end":"2023-04-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65875","activity_notes":"Refurbishment of second floor office ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56497","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/23","activity_end":"2023-04-24 18:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65876","activity_notes":"Refurbishment of second floor office ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56498","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/04\/23","activity_end":"2023-04-24 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65877","activity_notes":"Refurbishment of second floor office ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56499","activity_ticket_id":"53542","ticket_reference":"HDT54623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could the team take look at the crumbling plaster on the landing wall of 3rd floor 21A Catherine Street please?","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine Street ","cs_id":"2473","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2473","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/04\/23","activity_end":"2023-04-25 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65878","activity_notes":"Could the team take look at the crumbling plaster on the landing wall of 3rd floor 21A Catherine Street please?is it a leak?","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 09:13 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 11:04 (travis)<\/b>Attended and found damage to wall to be from a pre covid leak to down pipe which has been rectified,no damage to plaster but sealing and decoration required.<\/p>

26\/04\/2023 11:48 (sandra)<\/b>27th <\/p>

28\/04\/2023 10:16 (dean)<\/b>Done 90.00<\/p>

28\/04\/2023 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56500","activity_ticket_id":"53543","ticket_reference":"HDT54624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/23","activity_end":"2023-04-25 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65879","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 09:24 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 06:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/04\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56501","activity_ticket_id":"53544","ticket_reference":"HDT54625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/23","activity_end":"2023-04-25 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65880","activity_notes":"TENANT HOME TODAY shower knob not working on coldboiler need to be reset every couple of months and tenant wants to know why ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 09:57 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 11:02 (travis)<\/b>Sealed around bedroom window externally to prevent water ingress.<\/p>

26\/04\/2023 06:28 (michaelk)<\/b>Attended site to meet lilian to discuss site issues. Both showers require replacement cartridges due to restricted movement. I will order replacements, and in meantime send through a cost. 1hr labour 50<\/p>

26\/04\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>

26\/04\/2023 10:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/04\/2023 11:58 (alan)<\/b>Replace faulty dimmer module in bedroom and replace blown lamp in oven<\/p>

26\/04\/2023 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56502","activity_ticket_id":"53545","ticket_reference":"HDT54626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PopMart - pavement glass needs to be replaced ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cooper House, 82-88 Shaftesbury Avenue","cs_id":"1369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1369","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/23","activity_end":"2023-04-26 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65881","activity_notes":"PopMart - pavement glass needs to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 10:03 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 13:45 (jane)<\/b>Just checking with the client the defective area This looks like it has been marked out by City of Westminster and a temporary repair carried out, am assuming they now want a full repair completed. If this should prove to be the case this will have to be referred to F and T <\/p>

28\/04\/2023 07:18 (iain)<\/b>Pavement issues.<\/p>

28\/04\/2023 07:18 (iain)<\/b>Details taken and passed on to Michael Reddan.<\/p>

28\/04\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56503","activity_ticket_id":"53544","ticket_reference":"HDT54625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/04\/23","activity_end":"2023-04-25 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65882","activity_notes":"list of works window is leaking - TENANT IS HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 09:57 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 11:02 (travis)<\/b>Sealed around bedroom window externally to prevent water ingress.<\/p>

26\/04\/2023 06:28 (michaelk)<\/b>Attended site to meet lilian to discuss site issues. Both showers require replacement cartridges due to restricted movement. I will order replacements, and in meantime send through a cost. 1hr labour 50<\/p>

26\/04\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>

26\/04\/2023 10:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/04\/2023 11:58 (alan)<\/b>Replace faulty dimmer module in bedroom and replace blown lamp in oven<\/p>

26\/04\/2023 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56504","activity_ticket_id":"53544","ticket_reference":"HDT54625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/23","activity_end":"2023-04-26 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65883","activity_notes":"list of works oven light is outdimmer switch in hall and living room not working","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2023 09:57 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 11:02 (travis)<\/b>Sealed around bedroom window externally to prevent water ingress.<\/p>

26\/04\/2023 06:28 (michaelk)<\/b>Attended site to meet lilian to discuss site issues. Both showers require replacement cartridges due to restricted movement. I will order replacements, and in meantime send through a cost. 1hr labour 50<\/p>

26\/04\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>

26\/04\/2023 10:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/04\/2023 11:58 (alan)<\/b>Replace faulty dimmer module in bedroom and replace blown lamp in oven<\/p>

26\/04\/2023 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56505","activity_ticket_id":"53542","ticket_reference":"HDT54623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could the team take look at the crumbling plaster on the landing wall of 3rd floor 21A Catherine Street please?","ticket_address_1":"21 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Catherine Street ","cs_id":"2473","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2473","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/04\/23","activity_end":"2023-04-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65884","activity_notes":"Could the team take look at the crumbling plaster on the landing wall of 3rd floor 21A Catherine Street please?","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 09:13 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 11:04 (travis)<\/b>Attended and found damage to wall to be from a pre covid leak to down pipe which has been rectified,no damage to plaster but sealing and decoration required.<\/p>

26\/04\/2023 11:48 (sandra)<\/b>27th <\/p>

28\/04\/2023 10:16 (dean)<\/b>Done 90.00<\/p>

28\/04\/2023 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56506","activity_ticket_id":"53546","ticket_reference":"HDT54627","ticket_client":"1961","client_name":"August Equity","ticket_title":"toilet seat is cracked and needs to be replaced ","ticket_address_1":"10 Slingsby Place","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place","cs_id":"2367","cs_address_2":"St Martins Courtyard ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2367","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/23","activity_end":"2023-04-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65885","activity_notes":"toilet seat is cracked and needs to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 11:53 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:24 (travis)<\/b>Attended and taken details for new toilet seat,Details sent to office,on order <\/p>

25\/04\/2023 15:09 (jane)<\/b>Toilet seat on order - 3\/5 days lead-time <\/p>

03\/05\/2023 12:13 (sandra)<\/b>toilet seat in reception <\/p>

04\/05\/2023 15:00 (roy)<\/b>Alan gave me toilet seat.Fitted all okWrong shape<\/p>

04\/05\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56507","activity_ticket_id":"53548","ticket_reference":"HDT54629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors and lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/04\/23","activity_end":"2023-04-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65886","activity_notes":"can you meet Lilian on Thursday at 11 am to fit window restrictors to all windowskitchen dimmer not working and hall way lights not working The main thing if concern that I have noticed is the electrical earth bonding below the boiler is not connected. This is part of the electrical safety.Minor things I've noticed:The washing machine often beeps and shows a tap warning signal when running. From my research this indicates an issue with water coming in from the mains, or flow coming from the outlet in the machine. As much as I can investigate, I can't see an issue with these. The cycles still run, but run a little slower than the indicated time. Otherwise I can't perceive an issue.The window that was stuck in an open position is still stuck in that position. It hasn't proved a problem so far, but thought I should let you know. As it may become an issue at a later date.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 12:36 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 12:37 (sandra)<\/b>Thursday at 11 am with Lilian <\/p>

27\/04\/2023 12:02 (travis)<\/b>Window restrictors reinstated,New restrictors introduced where needed,Some windows painted shut,Cut through paint seals and made sure all windows openly as they should.<\/p>

27\/04\/2023 16:03 (alan)<\/b>1. Reconnect main earth bonding in boiler cupboard 2. Order replacement switch module for hallway light 3. Replace faulty dimmer module to light in main room <\/p>

28\/04\/2023 07:42 (michaelk)<\/b>Earth cable was re-connected. 1hr labour 50<\/p>

28\/04\/2023 13:46 (sandra)<\/b>Order replacement switch module for hallway light <\/p>

03\/05\/2023 12:24 (sandra)<\/b>Access confirmed for Thursday morning with tenant<\/p>

04\/05\/2023 11:58 (alan)<\/b>1. Replace 4 dimmer switch knobs to lighting panel in the main room and replace faulty dimmer switch module to lights in bedroom 2. Fit window restrictors to windows in main room3. Insure waste is flowing freely from kitchen sink4. Take details of bathroom, basin and supply quote for new<\/p>

04\/05\/2023 12:01 (alan)<\/b>Replaced faulty switch, modules for hallway and bathroom lights<\/p>

04\/05\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56508","activity_ticket_id":"53548","ticket_reference":"HDT54629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors and lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/05\/23","activity_end":"2023-05-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65887","activity_notes":"Access confirmed for Thursday morning with tenant kitchen dimmer not working and hall way lights not working The main thing if concern that I have noticed is the electrical earth bonding below the boiler is not connected. This is part of the electrical safety.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 12:36 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 12:37 (sandra)<\/b>Thursday at 11 am with Lilian <\/p>

27\/04\/2023 12:02 (travis)<\/b>Window restrictors reinstated,New restrictors introduced where needed,Some windows painted shut,Cut through paint seals and made sure all windows openly as they should.<\/p>

27\/04\/2023 16:03 (alan)<\/b>1. Reconnect main earth bonding in boiler cupboard 2. Order replacement switch module for hallway light 3. Replace faulty dimmer module to light in main room <\/p>

28\/04\/2023 07:42 (michaelk)<\/b>Earth cable was re-connected. 1hr labour 50<\/p>

28\/04\/2023 13:46 (sandra)<\/b>Order replacement switch module for hallway light <\/p>

03\/05\/2023 12:24 (sandra)<\/b>Access confirmed for Thursday morning with tenant<\/p>

04\/05\/2023 11:58 (alan)<\/b>1. Replace 4 dimmer switch knobs to lighting panel in the main room and replace faulty dimmer switch module to lights in bedroom 2. Fit window restrictors to windows in main room3. Insure waste is flowing freely from kitchen sink4. Take details of bathroom, basin and supply quote for new<\/p>

04\/05\/2023 12:01 (alan)<\/b>Replaced faulty switch, modules for hallway and bathroom lights<\/p>

04\/05\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56509","activity_ticket_id":"53549","ticket_reference":"HDT54630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit padlock to prevent access to roof (access line)","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/23","activity_end":"2023-04-26 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65888","activity_notes":"To fit padlock to prevent access to roof (access line)","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:04 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 08:37 (iain)<\/b>Supply and fit padlock to roof hatch in 2nd floor toilet.<\/p>

26\/04\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56510","activity_ticket_id":"53547","ticket_reference":"HDT54628","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water ingress ","ticket_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","cs_id":"1065","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/04\/23","activity_end":"2023-04-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65889","activity_notes":"WEDNESDAY 8 am WITH TENANT FLAT E TO ACCESS THE TERRACE water ingress Charlie our boiler chap has been in again on Friday and doesnt think it is Flat E or F in regards to issues on the boiler to have caused the leaks, 10 Bingham have reported again more water ingress. Would you be able to send someone over to investigate further if we can organise access Not sure where to look could it be the terrace or external areas leaking into 10 Bingham?I will see if flat E can give access to the terrace in the meantime! If you can let me know availability of your operatives please!","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 12:09 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 16:19 (sandra)<\/b>Wednesday at 8am <\/p>

26\/04\/2023 09:38 (travis)<\/b>Attended and made a report for leak and Forwarded to office.<\/p>

26\/04\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56511","activity_ticket_id":"53550","ticket_reference":"HDT54631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"install window restrictors ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1327","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1327","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/05\/23","activity_end":"2023-05-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65890","activity_notes":"install window restrictors tenant to give access If the tenant were to report any other issues, please assist him.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:24 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:24 (sandra)<\/b>Lilian is requesting access for w\/c 1st <\/p>

02\/05\/2023 14:44 (sandra)<\/b> Thursday 4th - 11am<\/p>

04\/05\/2023 14:55 (roy)<\/b>Fit 3 sets of window restrictors <\/p>

04\/05\/2023 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56512","activity_ticket_id":"53551","ticket_reference":"HDT54632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer Switches, Leak stained living room, install window restrictors.","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/04\/23","activity_end":"2023-04-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65891","activity_notes":"Dimmer Switches, Thursday 27th at 9.30 with tenant ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:27 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:28 (sandra)<\/b>lilian book in w\/c 2nd<\/p>

25\/04\/2023 16:05 (sandra)<\/b>9.30 27th <\/p>

27\/04\/2023 11:58 (travis)<\/b>Attended and made a list of window restrictors needed,X8 pairs needed and on order.<\/p>

27\/04\/2023 16:05 (alan)<\/b>Replace knobs on dimmer switches in main roomTest and leave working <\/p>

09\/05\/2023 14:18 (sandra)<\/b>emailed for 12th or 13th to fit window restrictors <\/p>

11\/05\/2023 15:26 (travis)<\/b>Window restrictors fitted to all windows.<\/p>

11\/05\/2023 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56513","activity_ticket_id":"53551","ticket_reference":"HDT54632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer Switches, Leak stained living room, install window restrictors.","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/05\/23","activity_end":"2023-05-11 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65892","activity_notes":"window restrictors and can you take a photo of the stained ceiling for Dean to quote to redecorate and some sizing Thursday 11 th- tenant home anytime in the afternoon ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:27 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:28 (sandra)<\/b>lilian book in w\/c 2nd<\/p>

25\/04\/2023 16:05 (sandra)<\/b>9.30 27th <\/p>

27\/04\/2023 11:58 (travis)<\/b>Attended and made a list of window restrictors needed,X8 pairs needed and on order.<\/p>

27\/04\/2023 16:05 (alan)<\/b>Replace knobs on dimmer switches in main roomTest and leave working <\/p>

09\/05\/2023 14:18 (sandra)<\/b>emailed for 12th or 13th to fit window restrictors <\/p>

11\/05\/2023 15:26 (travis)<\/b>Window restrictors fitted to all windows.<\/p>

11\/05\/2023 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56514","activity_ticket_id":"53552","ticket_reference":"HDT54633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer switches, secure hallway ceiling hatch\/paint, install window restrictors plus issue with sockets in the living room ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/23","activity_end":"2023-05-15 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65893","activity_notes":"Dimmer switches, secure hallway ceiling hatch\/paint, install window restrictors.Tenant to provide access on 15th May ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:30 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:31 (sandra)<\/b>lilian bookings w\/c 2nd<\/p>

03\/05\/2023 14:24 (sandra)<\/b>the tenant can provide access on the 15th for the list of repairs below.<\/p>

12\/05\/2023 10:00 (sandra)<\/b>after lunch <\/p>

15\/05\/2023 11:15 (alan)<\/b>Replaced 2 faulty dimmer switch module in main room and replace 4 dimmer switch knobs <\/p>

15\/05\/2023 12:55 (travis)<\/b>Postponed due to tenant having a conference call.To be rescheduled.<\/p>

15\/05\/2023 13:36 (sandra)<\/b>waiting on confirmation from tenant <\/p>

17\/05\/2023 12:23 (sandra)<\/b>emailed Lilian to contact tenant for Friday 19th<\/p>

17\/05\/2023 15:02 (sandra)<\/b>BOOKED FOR FRIDAY <\/p>

17\/05\/2023 16:26 (sandra)<\/b>rescheduled for Thursday 1st June with keys if tenant is not about <\/p>

01\/06\/2023 13:33 (travis)<\/b>No access (again).<\/p>

01\/06\/2023 15:12 (jane)<\/b>Requested access for Monday morning 5th June <\/p>

06\/06\/2023 16:20 (jane)<\/b>Chased client for another date <\/p>

07\/06\/2023 09:04 (jane)<\/b>Access for Friday afternoon 9th June with keys <\/p>

09\/06\/2023 13:41 (travis)<\/b>Window restrictors fitted to all windows,Inspection panel refitted into ceiling.Decoration will be required.<\/p>

09\/06\/2023 16:25 (alan)<\/b>Replace 2 faulty sockets in main room<\/p>

09\/06\/2023 16:31 (sandra)<\/b>Dean to give date for works <\/p>

15\/06\/2023 11:02 (sandra)<\/b>access requested for Tuesday 20th<\/p>

16\/06\/2023 10:27 (sandra)<\/b>emailed for confirmation <\/p>

16\/06\/2023 15:37 (sandra)<\/b>confirmed for Tuesday 20th<\/p>

20\/06\/2023 20:05 (dean)<\/b>Done <\/p>

21\/06\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56515","activity_ticket_id":"53552","ticket_reference":"HDT54633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer switches, secure hallway ceiling hatch\/paint, install window restrictors plus issue with sockets in the living room ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/23","activity_end":"2023-06-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65894","activity_notes":"For Friday afternoon 9th June with keys Secure hallway ceiling hatch\/paint, install window restrictors.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:30 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:31 (sandra)<\/b>lilian bookings w\/c 2nd<\/p>

03\/05\/2023 14:24 (sandra)<\/b>the tenant can provide access on the 15th for the list of repairs below.<\/p>

12\/05\/2023 10:00 (sandra)<\/b>after lunch <\/p>

15\/05\/2023 11:15 (alan)<\/b>Replaced 2 faulty dimmer switch module in main room and replace 4 dimmer switch knobs <\/p>

15\/05\/2023 12:55 (travis)<\/b>Postponed due to tenant having a conference call.To be rescheduled.<\/p>

15\/05\/2023 13:36 (sandra)<\/b>waiting on confirmation from tenant <\/p>

17\/05\/2023 12:23 (sandra)<\/b>emailed Lilian to contact tenant for Friday 19th<\/p>

17\/05\/2023 15:02 (sandra)<\/b>BOOKED FOR FRIDAY <\/p>

17\/05\/2023 16:26 (sandra)<\/b>rescheduled for Thursday 1st June with keys if tenant is not about <\/p>

01\/06\/2023 13:33 (travis)<\/b>No access (again).<\/p>

01\/06\/2023 15:12 (jane)<\/b>Requested access for Monday morning 5th June <\/p>

06\/06\/2023 16:20 (jane)<\/b>Chased client for another date <\/p>

07\/06\/2023 09:04 (jane)<\/b>Access for Friday afternoon 9th June with keys <\/p>

09\/06\/2023 13:41 (travis)<\/b>Window restrictors fitted to all windows,Inspection panel refitted into ceiling.Decoration will be required.<\/p>

09\/06\/2023 16:25 (alan)<\/b>Replace 2 faulty sockets in main room<\/p>

09\/06\/2023 16:31 (sandra)<\/b>Dean to give date for works <\/p>

15\/06\/2023 11:02 (sandra)<\/b>access requested for Tuesday 20th<\/p>

16\/06\/2023 10:27 (sandra)<\/b>emailed for confirmation <\/p>

16\/06\/2023 15:37 (sandra)<\/b>confirmed for Tuesday 20th<\/p>

20\/06\/2023 20:05 (dean)<\/b>Done <\/p>

21\/06\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56516","activity_ticket_id":"53553","ticket_reference":"HDT54634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer Switches, install restrictors to living room windows, bathroom sink hairline crack, kitchen drainage","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/05\/23","activity_end":"2023-05-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65895","activity_notes":"Dimmer Switches, install restrictors to living room windows, bathroom sink hairline crack, kitchen drainageApparently, an engineer attended but did not solve the drainage problem. collect keys and knock first Thursday 4th 10am ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:32 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:32 (sandra)<\/b>Lilian booking in w\/c 2nd <\/p>

03\/05\/2023 15:44 (sandra)<\/b> Thursday 4th - 10am<\/p>

04\/05\/2023 12:01 (alan)<\/b>1. Replace 4 dimmer switch knobs to lighting panel in the main room and replace faulty dimmer switch module to lights in bedroom 2. Fit window restrictors to windows in main room3. Insure waste is flowing freely from kitchen sink4. Take details of bathroom, basin and supply quote for new<\/p>

04\/05\/2023 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56517","activity_ticket_id":"53554","ticket_reference":"HDT54635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower temperature issue(20 seconds and it turns cold) Grout to bathroom tiles","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/23","activity_end":"2023-05-16 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65896","activity_notes":"Shower temperature issue(20 seconds and it turns cold) Grout to bathroom tiles","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2023 14:34 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:35 (sandra)<\/b>lilian to book in w\/c 2nd <\/p>

05\/05\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56518","activity_ticket_id":"53554","ticket_reference":"HDT54635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower temperature issue(20 seconds and it turns cold) Grout to bathroom tiles","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/23","activity_end":"2023-05-16 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65897","activity_notes":"Shower temperature issue(20 seconds and it turns cold) Grout to bathroom tiles","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2023 14:34 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:35 (sandra)<\/b>lilian to book in w\/c 2nd <\/p>

05\/05\/2023 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56519","activity_ticket_id":"53555","ticket_reference":"HDT54636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/05\/23","activity_end":"2023-05-09 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65898","activity_notes":"list of works COLLECT KEYS AND RING LILIAN WHEN YOU GET THERE - Fridge door hinge snapped, small leak stained -kitchen area, loose bedroom light fittings, rotted windowsill & to clean away debris around window areas","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:36 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:37 (sandra)<\/b>waiting on Lilian to arrange access w\/c 2nd<\/p>

05\/05\/2023 10:56 (jane)<\/b>Chased client for a date <\/p>

09\/05\/2023 09:18 (sandra)<\/b>Please collect keys if the tenant is not around.Please inform the engineer to ring me upon arrival. I need to go through the list with him.<\/p>

10\/05\/2023 07:43 (iain)<\/b>Repairs to blind, window and fridge.<\/p>

10\/05\/2023 14:11 (alan)<\/b>Refix loose lights in bedroom and order new switch for bathroom light and extraction system<\/p>

16\/05\/2023 12:55 (alan)<\/b>Return to site and replace light switch for bathroom lights and ventilation system <\/p>

16\/05\/2023 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56520","activity_ticket_id":"53555","ticket_reference":"HDT54636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1329","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1329","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/23","activity_end":"2023-05-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65899","activity_notes":"COLLECT KEYSlist of works - Fridge door hinge snapped, small leak stained -kitchen area, loose bedroom light fittings, rotted windowsill & to clean away debris around window areas","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:36 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:37 (sandra)<\/b>waiting on Lilian to arrange access w\/c 2nd<\/p>

05\/05\/2023 10:56 (jane)<\/b>Chased client for a date <\/p>

09\/05\/2023 09:18 (sandra)<\/b>Please collect keys if the tenant is not around.Please inform the engineer to ring me upon arrival. I need to go through the list with him.<\/p>

10\/05\/2023 07:43 (iain)<\/b>Repairs to blind, window and fridge.<\/p>

10\/05\/2023 14:11 (alan)<\/b>Refix loose lights in bedroom and order new switch for bathroom light and extraction system<\/p>

16\/05\/2023 12:55 (alan)<\/b>Return to site and replace light switch for bathroom lights and ventilation system <\/p>

16\/05\/2023 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56521","activity_ticket_id":"53556","ticket_reference":"HDT54637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"- Dimmer switches, install window restrictors","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/23","activity_end":"2023-05-02 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65900","activity_notes":"- Dimmer switches, between 9 - noon with tenant Tuesday 2nd ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:47 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 16:36 (sandra)<\/b>tuesday 2nd 9 - 12 with tenant <\/p>

03\/05\/2023 07:20 (alan)<\/b>Replace 2 faulty dimmer modules in kitchen and replace dimmer switch knobs in main room<\/p>

03\/05\/2023 10:35 (sandra)<\/b>need to rebook when engineer returns <\/p>

05\/05\/2023 11:14 (jane)<\/b>Waiting on access for Thursday 11th May <\/p>

10\/05\/2023 16:53 (sandra)<\/b>Thursday confirmed with tenant <\/p>

11\/05\/2023 10:47 (travis)<\/b>Window restrictors fitted to all windows,9am start.<\/p>

11\/05\/2023 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56522","activity_ticket_id":"53556","ticket_reference":"HDT54637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"- Dimmer switches, install window restrictors","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/05\/23","activity_end":"2023-05-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65901","activity_notes":"window restrictors Thursday 9am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:47 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 16:36 (sandra)<\/b>tuesday 2nd 9 - 12 with tenant <\/p>

03\/05\/2023 07:20 (alan)<\/b>Replace 2 faulty dimmer modules in kitchen and replace dimmer switch knobs in main room<\/p>

03\/05\/2023 10:35 (sandra)<\/b>need to rebook when engineer returns <\/p>

05\/05\/2023 11:14 (jane)<\/b>Waiting on access for Thursday 11th May <\/p>

10\/05\/2023 16:53 (sandra)<\/b>Thursday confirmed with tenant <\/p>

11\/05\/2023 10:47 (travis)<\/b>Window restrictors fitted to all windows,9am start.<\/p>

11\/05\/2023 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56523","activity_ticket_id":"53557","ticket_reference":"HDT54638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issues ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/04\/23","activity_end":"2023-04-27 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65902","activity_notes":"electrical issues TENANT HOME THURSDAT 2PM - 5PMMultiple bulbs in the kitchen (4 Bulbs along the strip) started flickering and 2 stopped working on the same day .Living room ligt was flickering too bulb replaced but can hear buzzing sound. Kitchen lights continue not working, flickering and 2 bulbs out.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:51 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:57 (sandra)<\/b>- Thursday April 27 between 2 to 5pm<\/p>

27\/04\/2023 15:59 (alan)<\/b>Investigate lights in kitchen and main room flickering, fault found to be dimmer modules not compatible with LED lamps (LED lamps had been installed by tenant due lamp that were in fittings are now obsolete)Replace both dimmer modules for LED compatible units test and leave working <\/p>

27\/04\/2023 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56524","activity_ticket_id":"53548","ticket_reference":"HDT54629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors and lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1590","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1590","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/04\/23","activity_end":"2023-04-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65903","activity_notes":"can you meet Lilian on Thursday at 11 am The main thing if concern that I have noticed is the electrical earth bonding below the boiler is not connected. This is part of the electrical safety.Minor things I've noticed:The washing machine often beeps and shows a tap warning signal when running. From my research this indicates an issue with water coming in from the mains, or flow coming from the outlet in the machine. As much as I can investigate, I can't see an issue with these. The cycles still run, but run a little slower than the indicated time. Otherwise I can't perceive an issue.Similarly, not problematic at the moment, but for your awareness, the kitchen tap, though now secured to the worktop, has a wobbly spout which I noticed after the repair.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 12:36 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 12:37 (sandra)<\/b>Thursday at 11 am with Lilian <\/p>

27\/04\/2023 12:02 (travis)<\/b>Window restrictors reinstated,New restrictors introduced where needed,Some windows painted shut,Cut through paint seals and made sure all windows openly as they should.<\/p>

27\/04\/2023 16:03 (alan)<\/b>1. Reconnect main earth bonding in boiler cupboard 2. Order replacement switch module for hallway light 3. Replace faulty dimmer module to light in main room <\/p>

28\/04\/2023 07:42 (michaelk)<\/b>Earth cable was re-connected. 1hr labour 50<\/p>

28\/04\/2023 13:46 (sandra)<\/b>Order replacement switch module for hallway light <\/p>

03\/05\/2023 12:24 (sandra)<\/b>Access confirmed for Thursday morning with tenant<\/p>

04\/05\/2023 11:58 (alan)<\/b>1. Replace 4 dimmer switch knobs to lighting panel in the main room and replace faulty dimmer switch module to lights in bedroom 2. Fit window restrictors to windows in main room3. Insure waste is flowing freely from kitchen sink4. Take details of bathroom, basin and supply quote for new<\/p>

04\/05\/2023 12:01 (alan)<\/b>Replaced faulty switch, modules for hallway and bathroom lights<\/p>

04\/05\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56525","activity_ticket_id":"53558","ticket_reference":"HDT54639","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can someone check a damp patch in the above property please this week? If you can let me know when someone is available please?","ticket_address_1":"Flat 7, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"450","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"450","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/23","activity_end":"2023-04-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65904","activity_notes":"Can someone check a damp patch in the above property please this week? If you can let me know when someone is available please?","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 15:06 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 15:10 (sandra)<\/b>waiting on access <\/p>

26\/04\/2023 13:45 (roy)<\/b>Seemed leak inside cupboard.After checking kitchen and bathroom I found no cause of any leak External brickwork also damp and unable to get area\/gulley.Tried from above but no joy.Tested area with damp meter and found absolutely no dampness.I advise scrape back and stain block and paint and monitor area<\/p>

26\/04\/2023 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56526","activity_ticket_id":"53559","ticket_reference":"HDT54640","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"various electrical issues ","ticket_address_1":"Flat 8, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/23","activity_end":"2023-05-02 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65905","activity_notes":"various electrical issues ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 09:06 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 07:38 (alan)<\/b>1. Replace damaged lamp holder for down lighter in main room 2. Refix socket to wall in bedroom 3. Reset up extractor system for bathroom4. Repair runner for kitchen extractor <\/p>

02\/05\/2023 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56527","activity_ticket_id":"53560","ticket_reference":"HDT54641","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install a new door closer on the metal gate in Mercer Walk.","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Walk ","cs_id":"2521","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2521","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/23","activity_end":"2023-04-26 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65906","activity_notes":"install a new door closer on the metal gate in Mercer Walk.This must be raised under the Mercer Covent Garden Estate charge,","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 09:10 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 07:37 (iain)<\/b>Details of closer passed on to office.<\/p>

27\/04\/2023 11:09 (sandra)<\/b>I have e mailed the suppliers to get a cost and availability on the door closer<\/p>

28\/04\/2023 13:10 (sandra)<\/b>(Ticket Closed)<\/p>

28\/04\/2023 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/04\/2023 13:16 (sandra)<\/b>on order <\/p>

28\/04\/2023 13:17 (sandra)<\/b>Our cost to carry out the above works would be 377.50 plus vat<\/p>

02\/05\/2023 08:54 (sandra)<\/b>on order <\/p>

05\/05\/2023 08:52 (jane)<\/b>Requested access for 15th May with client <\/p>

05\/05\/2023 09:17 (jane)<\/b>Confirmed with client to attend to attend on 15th May to replace the closer <\/p>

15\/05\/2023 15:10 (sandra)<\/b>completed 15\/5 <\/p>

15\/05\/2023 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56528","activity_ticket_id":"53391","ticket_reference":"HDT54472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15517 - Replace broken Vent Axia whole house ventilation system in kitchen with new ","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/05\/23","activity_end":"2023-05-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65907","activity_notes":"help Alan ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2023 12:45 (alan)<\/b>Check details of unit and ordered Waiting delivery date, Will update once update I have date <\/p>

05\/04\/2023 13:50 (alan)<\/b>Unit due in on 17\/4\/23<\/p>

06\/04\/2023 09:49 (sandra)<\/b>Check details of unit and ordered Waiting delivery date, Will update once update I have date<\/p>

19\/04\/2023 10:06 (sandra)<\/b>emailed for Wednesday 26th<\/p>

20\/04\/2023 16:36 (sandra)<\/b>waiting on confirmation <\/p>

26\/04\/2023 09:28 (sandra)<\/b>emailed for 3rd May to carry out quoted works.waiting on confirmation <\/p>

26\/04\/2023 09:57 (sandra)<\/b>Booked for 8am on 12th May Alan and Iain <\/p>

12\/05\/2023 10:21 (iain)<\/b>Install ventilation unit.<\/p>

12\/05\/2023 11:27 (alan)<\/b>Install new AHU in kitchen <\/p>

12\/05\/2023 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56529","activity_ticket_id":"53561","ticket_reference":"HDT54642","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"to clear and test the gully ,seal under flashing and possibly redirect the downpipe away from problem area.","ticket_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","cs_id":"1065","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/04\/23","activity_end":"2023-04-28 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65908","activity_notes":"to clear and test the gully ,seal under flashing and possibly redirect the downpipe away from problem area.8.30 on FRIDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 10:34 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 10:37 (sandra)<\/b>2 men required on Wednesday 3rd <\/p>

26\/04\/2023 11:42 (sandra)<\/b>confirmed for 3rd May at 8am <\/p>

28\/04\/2023 09:52 (travis)<\/b>Various works to flat roof area.<\/p>

28\/04\/2023 09:56 (iain)<\/b>Roof works.<\/p>

28\/04\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56530","activity_ticket_id":"53561","ticket_reference":"HDT54642","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"to clear and test the gully ,seal under flashing and possibly redirect the downpipe away from problem area.","ticket_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","cs_id":"1065","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1065","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/23","activity_end":"2023-05-03 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65909","activity_notes":"to clear and test the gully ,seal under flashing and possibly redirect the downpipe away from problem area.2 men required ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 10:34 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 10:37 (sandra)<\/b>2 men required on Wednesday 3rd <\/p>

26\/04\/2023 11:42 (sandra)<\/b>confirmed for 3rd May at 8am <\/p>

28\/04\/2023 09:52 (travis)<\/b>Various works to flat roof area.<\/p>

28\/04\/2023 09:56 (iain)<\/b>Roof works.<\/p>

28\/04\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56531","activity_ticket_id":"53544","ticket_reference":"HDT54625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/23","activity_end":"2023-04-26 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65910","activity_notes":"list of works 2 patches in the bedroom need to be checked to see if they are active leaksoven light is outdimmer switch in hall and living room not workingshower knob not working on coldboiler need to be reset every couple of months and tenant wants to know why ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 09:57 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 11:02 (travis)<\/b>Sealed around bedroom window externally to prevent water ingress.<\/p>

26\/04\/2023 06:28 (michaelk)<\/b>Attended site to meet lilian to discuss site issues. Both showers require replacement cartridges due to restricted movement. I will order replacements, and in meantime send through a cost. 1hr labour 50<\/p>

26\/04\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>

26\/04\/2023 10:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/04\/2023 11:58 (alan)<\/b>Replace faulty dimmer module in bedroom and replace blown lamp in oven<\/p>

26\/04\/2023 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56532","activity_ticket_id":"53562","ticket_reference":"HDT54643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to meet KPN;s electrciian to show him where the main eletrical intake is for ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/23","activity_end":"2023-04-26 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65911","activity_notes":"to meet KPN;s electrician to show him where the main eletrical intake is for 13a Macclesfield4 Gerrard Street39 Wardour Street ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 11:57 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 15:06 (alan)<\/b>Meet with electrician from KPF and show them locations of electrical intakes <\/p>

26\/04\/2023 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56533","activity_ticket_id":"53563","ticket_reference":"HDT54644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/23","activity_end":"2023-05-09 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65912","activity_notes":"For Tuesday 9th May - Tenant will be home from 12:30pm1) The hall bathroom lock does not work (door closes but it doesn't lock)2) reinstate kitchen cupboard door hinge3) fridge lamp 4) small hatch cover required above the boiler cupboard","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 14:03 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 14:05 (sandra)<\/b>waiting on access <\/p>

05\/05\/2023 10:35 (jane)<\/b>Requested access for Tuesday 9th May <\/p>

05\/05\/2023 14:04 (jane)<\/b>Tenant will provide access from 12:30pm on Tuesday 9th May <\/p>

09\/05\/2023 14:19 (travis)<\/b>List of works.<\/p>

10\/05\/2023 07:07 (michaelk)<\/b>Attended site to investigate low water pressure. This is a known problem within this road, with the only solution being a accumulator pump installation. I will provide a quote to supply and fit. 1hr labour 50<\/p>

11\/05\/2023 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56534","activity_ticket_id":"53564","ticket_reference":"HDT54645","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":" 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/04\/23","activity_end":"2023-04-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65913","activity_notes":"Gas Safety Test and plumbing checks KEYS AFTER 11 .30","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 16:46 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 16:48 (sandra)<\/b>waiting on confirmation from Sue<\/p>

28\/04\/2023 07:39 (michaelk)<\/b>Completed gas cert and plumbing check. 85<\/p>

28\/04\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56535","activity_ticket_id":"53565","ticket_reference":"HDT54646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is blocked ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/23","activity_end":"2023-04-27 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65914","activity_notes":"washing machine is blocked ","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 09:49 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 11:47 (roy)<\/b>Cleared blockage to pump and blockage to waste pipe.Tested and running ok<\/p>

27\/04\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56536","activity_ticket_id":"53566","ticket_reference":"HDT54647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues ","ticket_address_1":"Flat 2, 58a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 58a Shaftesbury Avenue ","cs_id":"1686","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1686","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/23","activity_end":"2023-04-28 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65915","activity_notes":"Electrical issues The background story here this tenant who has moved in a couple of months ago at flat 2, 58a Shaftesbury says the power supply at 58a shaftesbury ave is not enough to run his computer screen. Apparently the computer goes on but the screen won't work. He said it worked fine when he lived at his mothers house. He took it to the repair shop because he thought it was damaged on the move and they showed him that it's working properly and told him to have his electrical supply checked.He has tried plugging it in elsewhere in the flat and also upstairs in flat 3 where his friend lives but its still the same.THE TENANT WILL BE WORKING FROM HOME TOMORROW lease can you get Alan from Reddans to take a look at it.ThanksGreg Nagel07810090000","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 10:08 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 10:09 (sandra)<\/b>Tenant working from home on Friday <\/p>

28\/04\/2023 12:12 (alan)<\/b>Tested the power to all sockets in flat and no faults found, it would appear the problem appliance, as this is not effecting any other electrical items<\/p>

28\/04\/2023 12:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56537","activity_ticket_id":"53540","ticket_reference":"HDT54621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/23","activity_end":"2023-04-27 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65916","activity_notes":"alarm to be fitted ","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2023 16:20 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 07:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

28\/04\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56538","activity_ticket_id":"53560","ticket_reference":"HDT54641","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install a new door closer on the metal gate in Mercer Walk.","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Walk ","cs_id":"2521","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2521","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"03\/05\/23","activity_end":"2023-05-03 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65917","activity_notes":"install a new door closer on the metal gate in Mercer Walk.This must be raised under the Mercer Covent Garden Estate charge,","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 09:10 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 07:37 (iain)<\/b>Details of closer passed on to office.<\/p>

27\/04\/2023 11:09 (sandra)<\/b>I have e mailed the suppliers to get a cost and availability on the door closer<\/p>

28\/04\/2023 13:10 (sandra)<\/b>(Ticket Closed)<\/p>

28\/04\/2023 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/04\/2023 13:16 (sandra)<\/b>on order <\/p>

28\/04\/2023 13:17 (sandra)<\/b>Our cost to carry out the above works would be 377.50 plus vat<\/p>

02\/05\/2023 08:54 (sandra)<\/b>on order <\/p>

05\/05\/2023 08:52 (jane)<\/b>Requested access for 15th May with client <\/p>

05\/05\/2023 09:17 (jane)<\/b>Confirmed with client to attend to attend on 15th May to replace the closer <\/p>

15\/05\/2023 15:10 (sandra)<\/b>completed 15\/5 <\/p>

15\/05\/2023 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56539","activity_ticket_id":"53567","ticket_reference":"HDT54648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please let me know when an engineer can attend the above mentioned property, flat 10 to repair a cabinet door in the kitchen that fell off and also we need for a oil filled radiator to be removed.","ticket_address_1":"38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 William IV Street ","cs_id":"1542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1542","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/04\/23","activity_end":"2023-04-27 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65918","activity_notes":"collect management keys Can you please let me know when an engineer can attend the above mentioned property, flat 10 to repair a cabinet door in the kitchen that fell off and also we need for a oil filled radiator to be removed.","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 11:41 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 11:41 (sandra)<\/b>waiting on access <\/p>

27\/04\/2023 13:42 (travis)<\/b>Removal of oil filled heater,Repair & reinstatement of kitchen cupboard door.<\/p>

27\/04\/2023 13:42 (travis)<\/b>Removal of oil filled heater,Repair & reinstatement of kitchen cupboard door.<\/p>

27\/04\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56540","activity_ticket_id":"53568","ticket_reference":"HDT54649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas hob isnt working","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse and Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2210","cs_address_2":"1-3 Horse and Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2210","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/04\/23","activity_end":"2023-04-27 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65919","activity_notes":"Gas hob isnt workingWhen turned on, there is a flame but then stops. #PLEASE ATTEND TODAY ","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 11:44 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 07:38 (michaelk)<\/b>Attended site to investigate the reported gas hob fault. Upon inspection the issue was with the pre pay gas meter which required re-setting. A gas tighteness test was then completed and the appliances purged and safety tested., leaving in full working order 2hrs labour 95.<\/p>

28\/04\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56541","activity_ticket_id":"53569","ticket_reference":"HDT54650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handles to electrical cubboard door ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/04\/23","activity_end":"2023-04-27 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65920","activity_notes":"I attended 36 St Martins Lane today and was not able to open the electrical cupboard on the ground floor (see photo attached).Please could you attend site to re-fix handles on the doors and so they can be opened?Please provide a photo once complete as this will be a H&S Action on our compliance database as raised within a H&S Audit today.","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 12:29 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 14:55 (travis)<\/b>Sourced and fitted new handles to electrical cupboard doors.<\/p>

27\/04\/2023 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56542","activity_ticket_id":"53570","ticket_reference":"HDT54651","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"FB locks to be fitted to riser cupboards","ticket_address_1":"60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place","cs_id":"2500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2500","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/05\/23","activity_end":"2023-05-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65921","activity_notes":"FB locks to be fitted to riser cupboardsCan we please install 2 FB keys lock for the riser cupboards at the above address?The doors are one by flat 1 and one by flat 3","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 12:41 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 15:01 (travis)<\/b>Attended and determined what type of fb lock was required,Locks on order.<\/p>

27\/04\/2023 15:08 (jane)<\/b>2 x locks on order, expected in stock 2nd May <\/p>

04\/05\/2023 11:08 (jane)<\/b>Locks being fitted this afternoon <\/p>

05\/05\/2023 08:07 (iain)<\/b>FB locks to riser doors.<\/p>

05\/05\/2023 08:53 (jane)<\/b>(Ticket Closed)<\/p>

05\/05\/2023 15:48 (iain)<\/b>FB mortice locks.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56543","activity_ticket_id":"53571","ticket_reference":"HDT54652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit a new alarm ","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.3","cs_id":"1987","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1987","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/04\/23","activity_end":"2023-04-27 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65922","activity_notes":"fit a new alarm ","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 14:47 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 15:11 (roy)<\/b>Removed\/Replaced Carbon alarm<\/p>

27\/04\/2023 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56544","activity_ticket_id":"53572","ticket_reference":"HDT54653","ticket_client":"2108","client_name":"Forty Group","ticket_title":"gate handle and cupboard door ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65923","activity_notes":"Wednesday 3rd gate handle and cupboard door 1.Repair\/replace the broken handle on the external gate leading into nursery see picture attached. 2.Repair\/replace hinges on a kitchen cupboard door picture attached. ","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 15:57 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 12:15 (sandra)<\/b>needs to be rescheduled when the engineer returns <\/p>

05\/05\/2023 08:07 (iain)<\/b>Repair and rehang cupboard door. Supply and fit handles to gate.<\/p>

05\/05\/2023 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56545","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/04\/23","activity_end":"2023-04-27 20:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65924","activity_notes":"Refurbishment of second floor office ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56546","activity_ticket_id":"53573","ticket_reference":"HDT54654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Monthly Landlord Meter Reads (April):","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2524","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2524","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/23","activity_end":"2023-05-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65925","activity_notes":"Monthly Landlord Meter Reads (April):","activity_timesheet":"2","ticket_notes_combined":"

27\/04\/2023 21:03 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 08:42 (alan)<\/b>Meter readings <\/p>

03\/05\/2023 07:22 (alan)<\/b>Meter readings <\/p>

03\/05\/2023 08:19 (michael)<\/b>(Ticket Closed)<\/p>

03\/05\/2023 11:40 (alan)<\/b>Meter readings <\/p>","ticket_full_notes_text":"","ticket_created":"27\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56547","activity_ticket_id":"53561","ticket_reference":"HDT54642","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"to clear and test the gully ,seal under flashing and possibly redirect the downpipe away from problem area.","ticket_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Bingham Place & 31 Nottingham Place Flat E ","cs_id":"1065","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1065","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/04\/23","activity_end":"2023-04-28 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65926","activity_notes":"to clear and test the gully ,seal under flashing and possibly redirect the downpipe away from problem area.2 men required ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 10:34 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 10:37 (sandra)<\/b>2 men required on Wednesday 3rd <\/p>

26\/04\/2023 11:42 (sandra)<\/b>confirmed for 3rd May at 8am <\/p>

28\/04\/2023 09:52 (travis)<\/b>Various works to flat roof area.<\/p>

28\/04\/2023 09:56 (iain)<\/b>Roof works.<\/p>

28\/04\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56548","activity_ticket_id":"53574","ticket_reference":"HDT54655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":". There's an issue with one of the sockets which trip the fuse box.","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/23","activity_end":"2023-04-28 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65927","activity_notes":". There's an issue with one of the sockets which trip the fuse box.","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 09:58 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 12:08 (alan)<\/b>Replace damaged socket in bedroom <\/p>

28\/04\/2023 12:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56549","activity_ticket_id":"53575","ticket_reference":"HDT54656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is making noises ","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/23","activity_end":"2023-04-28 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65928","activity_notes":"boiler is making noises collect keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 10:01 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 10:33 (sandra)<\/b>today with keys <\/p>

28\/04\/2023 15:00 (michaelk)<\/b>Attended site to investigate reported boiler noises. The boiler isn't making any unusual noises at the time of the test, however there is some noises that you would expect from a boiler of this age.The boiler was manufactured in 2009, and with such a small heat load for a 24kw boiler, the boiler reaches temperature quickly which makes firing up more frequent. We can quote for a replacement boiler and look to down rate it at the commissioning stage. <\/p>

28\/04\/2023 15:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56550","activity_ticket_id":"53576","ticket_reference":"HDT54657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has issue with the hot water ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/23","activity_end":"2023-04-28 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65929","activity_notes":"tenant has issue with the hot water WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 11:05 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 11:05 (sandra)<\/b>TODAY WITH KEYS <\/p>

28\/04\/2023 15:13 (michaelk)<\/b>Attended site to investigate boiler fault. Found the issue to be low pressure, which was re-pressurised. The underfloor manifold was inspected for any visible leaks and the boilers pressure relief valve was tested. The expansion vessel was checked and re-pressurised however no other leaks could be found. <\/p>

28\/04\/2023 15:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56551","activity_ticket_id":"53577","ticket_reference":"HDT54658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smell of gas ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/23","activity_end":"2023-04-28 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65930","activity_notes":"Smell of gas please attend ASAPTENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 11:08 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 11:09 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

28\/04\/2023 15:04 (michaelk)<\/b>Attended site to investigate reported gas smell. A tighteness test showed a leak of 0.5mb, which was then traced.The meter was removed as the cause of the leak was a trac pipe connection located behind. This was repaired, re-tested and relevant safety testing completed. 3hrs labour 140<\/p>

28\/04\/2023 15:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56552","activity_ticket_id":"53481","ticket_reference":"HDT54562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15545 - Replacement motor for fan extraction system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/23","activity_end":"2023-04-28 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65931","activity_notes":"Replacement motor for fan extraction system ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2023 15:56 (sandra)<\/b>contacted supplier to arrange payment and delivery of part <\/p>

20\/04\/2023 16:45 (sandra)<\/b>paid nuaire for part. once delivered and fitted we return the old part and they will refund if there is fault <\/p>

21\/04\/2023 10:17 (sandra)<\/b>3-5 days delivery <\/p>

21\/04\/2023 10:57 (sandra)<\/b>emailed for Thursday 27th <\/p>

24\/04\/2023 09:10 (sandra)<\/b>tenant will give access <\/p>

28\/04\/2023 11:50 (alan)<\/b>Quoted works <\/p>

28\/04\/2023 12:02 (jane)<\/b>(Ticket Closed)<\/p>

28\/04\/2023 12:09 (roy)<\/b>Assist Alan with fitting motor<\/p>

01\/05\/2023 16:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56553","activity_ticket_id":"53578","ticket_reference":"HDT54659","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Supply and install new dishwasher ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/23","activity_end":"2023-05-03 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65932","activity_notes":"Supply and install new dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 11:48 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 12:40 (alan)<\/b>Pick up dishwasher and drop off to site <\/p>

04\/05\/2023 07:21 (michaelk)<\/b>Attended site to complete the installation of a dishwasher. Installed pipework and drainage to suit and left in full working order. 3hrs labour plus parts, total 160.97 ex vat.<\/p>

04\/05\/2023 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56554","activity_ticket_id":"53579","ticket_reference":"HDT54660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair the door common areas door located at the rear of Seoul Plaza which is not closing ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/04\/23","activity_end":"2023-04-28 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65933","activity_notes":"repair the door common areas door located at the rear of Seoul Plaza which is not closing ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 11:51 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 14:37 (travis)<\/b>Repair and reinstatement of overhead door closer.<\/p>

28\/04\/2023 14:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56555","activity_ticket_id":"53580","ticket_reference":"HDT54661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer is not working","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/05\/23","activity_end":"2023-05-04 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65934","activity_notes":"washer\/dryer is not workingIt seems like the washing cycle part of the washing machine has been fixed, but i just tried to use the dryer and it made some rumbling sounds during the drying cycle that I dont think is normal. I promised Roy to let you know if there were still some problems after testing it again, so Im just letting you know that there might still be some issues with that.","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2023 11:54 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 14:18 (sandra)<\/b>We will be able to attend on Tue. 4th of May in the afternoon 12-6pm<\/p>

28\/04\/2023 15:42 (sandra)<\/b>Tenant will be around to provide access.<\/p>

05\/05\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56556","activity_ticket_id":"53560","ticket_reference":"HDT54641","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install a new door closer on the metal gate in Mercer Walk.","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Walk ","cs_id":"2521","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2521","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"15\/05\/23","activity_end":"2023-05-15 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65935","activity_notes":"install a new door closer on the metal gate in Mercer Walk.This must be raised under the Mercer Covent Garden Estate charge,","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2023 09:10 (System)<\/b>Ticket Created<\/p>

27\/04\/2023 07:37 (iain)<\/b>Details of closer passed on to office.<\/p>

27\/04\/2023 11:09 (sandra)<\/b>I have e mailed the suppliers to get a cost and availability on the door closer<\/p>

28\/04\/2023 13:10 (sandra)<\/b>(Ticket Closed)<\/p>

28\/04\/2023 13:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/04\/2023 13:16 (sandra)<\/b>on order <\/p>

28\/04\/2023 13:17 (sandra)<\/b>Our cost to carry out the above works would be 377.50 plus vat<\/p>

02\/05\/2023 08:54 (sandra)<\/b>on order <\/p>

05\/05\/2023 08:52 (jane)<\/b>Requested access for 15th May with client <\/p>

05\/05\/2023 09:17 (jane)<\/b>Confirmed with client to attend to attend on 15th May to replace the closer <\/p>

15\/05\/2023 15:10 (sandra)<\/b>completed 15\/5 <\/p>

15\/05\/2023 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56557","activity_ticket_id":"53581","ticket_reference":"HDT54662","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move additional items from 23 Neal Street :","ticket_address_1":"83-84 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre","cs_id":"2525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2525","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"28\/04\/23","activity_end":"2023-04-28 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65936","activity_notes":"To move additional items from 23 Neal Street and set up on the third floor at 83-84 Long Acre as instructed by Randall and Sophie.","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2023 13:20 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 14:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56558","activity_ticket_id":"53582","ticket_reference":"HDT54663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15557 - To repaint the front door and surrounding areas ","ticket_address_1":"Nassau House ","ticket_address_2":"120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"w1","cs_address_1":"Nassau House","cs_id":"2519","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"2519","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/05\/23","activity_end":"2023-05-09 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65937","activity_notes":"To repaint the front door and surrounding areas ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 13:44 (sandra)<\/b>emailed for date to commence<\/p>

11\/05\/2023 07:28 (dean)<\/b>Done<\/p>

11\/05\/2023 07:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56559","activity_ticket_id":"53583","ticket_reference":"HDT54664","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine drainage and sink waste to be checked ","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/23","activity_end":"2023-04-28 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65938","activity_notes":"washing machine drainage and sink waste to be checked ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 13:32 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 15:09 (michaelk)<\/b>Attended site to investigate reported kitchen drainage faults. Tested the washing machine and sink drainage which was backing up. Removed the sink trap and proved flow through the trap. A drainage company will be required to clear from the kitchen back to the soil stack. 2hrs labour 95<\/p>

02\/05\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>

02\/05\/2023 17:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/05\/2023 12:11 (sandra)<\/b>booked with London Drainage on 4th 10 - 2pm <\/p>

04\/05\/2023 14:57 (roy)<\/b>With London Drainage.Cleared blockage and testedAll ok<\/p>

04\/05\/2023 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56560","activity_ticket_id":"53584","ticket_reference":"HDT54665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1793","cs_address_2":"43 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1793","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/23","activity_end":"2023-05-17 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65939","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2023 13:57 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 13:58 (sandra)<\/b>waiting on access <\/p>

28\/04\/2023 16:52 (sandra)<\/b>emailed for access but no reply <\/p>

02\/05\/2023 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56561","activity_ticket_id":"53581","ticket_reference":"HDT54662","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move additional items from 23 Neal Street :","ticket_address_1":"83-84 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre","cs_id":"2525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2525","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/04\/23","activity_end":"2023-04-28 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65940","activity_notes":"To move additional items from 23 Neal Street and set up on the third floor at 83-84 Long Acre as instructed by Randall and Sophie.","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2023 13:20 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 14:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56562","activity_ticket_id":"53585","ticket_reference":"HDT54666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: there are x4 bollards which have been knocked out of place. ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/23","activity_end":"2023-05-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65941","activity_notes":"Description: there are x4 bollards which have been knocked out of place. ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 14:38 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 15:58 (iain)<\/b>Reinstate 4 bollards.<\/p>

02\/05\/2023 17:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56563","activity_ticket_id":"53586","ticket_reference":"HDT54667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heat alarm missing in kitchen ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/23","activity_end":"2023-04-28 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65942","activity_notes":"heat alarm missing in kitchen ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 14:54 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 15:06 (michaelk)<\/b>Attended site to replace the missing heat alarm located in the kitchen. The alarm was tested on completion. 1hr labour plus parts, total 112 ex vat.<\/p>

28\/04\/2023 15:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56564","activity_ticket_id":"53587","ticket_reference":"HDT54668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2526","cs_address_2":"43 Goodge Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2526","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/23","activity_end":"2023-04-30 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65943","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2023 11:14 (System)<\/b>Ticket Created<\/p>

30\/04\/2023 17:45 (roy)<\/b>Faulty switch spur.Needs replacing but expansion vessel needs to be removed to access.Temp repair<\/p>

01\/05\/2023 16:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56565","activity_ticket_id":"53588","ticket_reference":"HDT54669","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 7","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/23","activity_end":"2023-04-30 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65944","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2023 11:20 (System)<\/b>Ticket Created<\/p>

30\/04\/2023 17:47 (roy)<\/b>Burnt out switched sour.Returned later to remove\/replaceAll working ok<\/p>

01\/05\/2023 16:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56566","activity_ticket_id":"53589","ticket_reference":"HDT54670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Defective Toilet:","ticket_address_1":"Flat 1","ticket_address_2":"58A Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2528","cs_address_2":"58A Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/23","activity_end":"2023-04-30 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65945","activity_notes":"Defective Toilet:","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2023 11:27 (System)<\/b>Ticket Created<\/p>

30\/04\/2023 17:51 (roy)<\/b>Attended Friday night as cistern not filling up.Temp repair so tenants could use toilet<\/p>

30\/04\/2023 17:52 (roy)<\/b>Returned to remove ball valve and repkaceAll ok<\/p>

01\/05\/2023 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56567","activity_ticket_id":"53590","ticket_reference":"HDT54671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door not closing","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2529","cs_address_2":"13 New Row","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2529","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/23","activity_end":"2023-05-01 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65946","activity_notes":"Front door not closing","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2023 16:34 (System)<\/b>Ticket Created<\/p>

01\/05\/2023 18:47 (roy)<\/b>Refixed threshold bar to main front door.Ghis was stopping door from closing anc was a security issue<\/p>

01\/05\/2023 20:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56568","activity_ticket_id":"53591","ticket_reference":"HDT54672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54668 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2526","cs_address_2":"43 Goodge Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2526","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/23","activity_end":"2023-05-02 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65947","activity_notes":"HDT54668 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 07:23 (michaelk)<\/b>Attended site to carry out electrical spur replacement causing the water heater to fail. The expansion vessel had to be drained and removed to facilitate the electrical spur replacement. The job was completed and tested for correct operation. The timer was set up to the tenants requests. 3hrs labour plus parts, total 146.70 ex vat.<\/p>

03\/05\/2023 08:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56569","activity_ticket_id":"53592","ticket_reference":"HDT54673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main drain blocked","ticket_address_1":"Jin Lun","ticket_address_2":"Central Cross","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Jin Lun","cs_id":"2530","cs_address_2":"Central Cross","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2530","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/23","activity_end":"2023-05-01 20:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65948","activity_notes":"Main drain blocked","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2023 20:45 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 09:09 (roy)<\/b>Toilet blocked but found major blockage and sewage streaming down corridor.Blockage in basement of Q car park and Westminster problem and drainage guys on site.Tried to contain problem in corridor to stop sewage entering shop units.Once blockage was cleared then mass clean up<\/p>

02\/05\/2023 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56570","activity_ticket_id":"53578","ticket_reference":"HDT54659","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Supply and install new dishwasher ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/23","activity_end":"2023-05-03 08:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65949","activity_notes":"Supply and install new dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 11:48 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 12:40 (alan)<\/b>Pick up dishwasher and drop off to site <\/p>

04\/05\/2023 07:21 (michaelk)<\/b>Attended site to complete the installation of a dishwasher. Installed pipework and drainage to suit and left in full working order. 3hrs labour plus parts, total 160.97 ex vat.<\/p>

04\/05\/2023 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56571","activity_ticket_id":"53593","ticket_reference":"HDT54674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hotplate is tripping the electrics ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/23","activity_end":"2023-05-02 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65950","activity_notes":"Hello the big hotplate on the stove is tripping out the electrics. Please can someone take a look at it in the week. The contractor can use management keys to enter at anytime. ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 09:26 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 15:18 (alan)<\/b>This is a fault with the hob unit and will need repair aid <\/p>

05\/05\/2023 10:32 (jane)<\/b>Requested access for Tuesday 9th May 12 -6pm<\/p>

05\/05\/2023 12:42 (jane)<\/b>Confirmed access for Tuesday 9th May in the afternoon, just waiting on Greg to confirm if keys or tenant will be home <\/p>

05\/05\/2023 13:04 (jane)<\/b> Tuesday 9th May 12 -6pm - access via keys <\/p>

10\/05\/2023 07:44 (iain)<\/b>Access for Repairaid.<\/p>

10\/05\/2023 13:16 (sandra)<\/b>it was fully tested and there were no issues during the test, <\/p>

10\/05\/2023 17:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56572","activity_ticket_id":"53594","ticket_reference":"HDT54675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that there was a leak from the washer\/dryer. It could be a loose pipe connection and Kitchen sink drainage issue.","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/23","activity_end":"2023-05-02 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65951","activity_notes":"The tenant reported that there was a leak from the washer\/dryer. It could be a loose pipe connection and Kitchen sink drainage issue.COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 09:56 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 07:19 (michaelk)<\/b>Attended site to investigate leak and reported draining issue. Attempted to unblock the sink drainage, however the sink still backed up when the washing machine drained. The trap and immediate pipework were clear, so the blockage was eventually cleared using compressed air. The washing machine was then filled and drained numerous times with no leaks and backing up. 3hrs labour 140<\/p>

03\/05\/2023 08:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56573","activity_ticket_id":"53522","ticket_reference":"HDT54603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15554 - Replacement\/repair of washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2433","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"wc2","ticket_client_site":"2433","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/23","activity_end":"2023-05-02 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65952","activity_notes":"FOR TODAY REPAIRAID ACCESSDOOR CODE IS 353738* FOR fLAT 1KEYS FOR MAIN DOOR ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 11:58 (sandra)<\/b>booked for 2nd May 12 - 6pm <\/p>

02\/05\/2023 15:55 (iain)<\/b>Access for Repairaid.<\/p>

02\/05\/2023 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56574","activity_ticket_id":"53595","ticket_reference":"HDT54676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no electricity supply","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1503","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1503","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/23","activity_end":"2023-05-02 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65953","activity_notes":"no electricity supply","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 12:50 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 13:57 (alan)<\/b>Investigate no power to flat. Fault, found to be electricity meter, run out of credit, activate emergency credit and explain to tenant that they need to top up there meter<\/p>

02\/05\/2023 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56575","activity_ticket_id":"53596","ticket_reference":"HDT54677","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"signage board is not working ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Slingsby Place ","cs_id":"2531","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2531","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65954","activity_notes":"signage board is not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 14:16 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 11:39 (alan)<\/b>Remove sign, replace driver unit behind and reinstall sign testing and leave working Parts supplied by Client <\/p>

03\/05\/2023 11:42 (jane)<\/b>(Ticket Closed)<\/p>

03\/05\/2023 13:54 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56576","activity_ticket_id":"53596","ticket_reference":"HDT54677","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"signage board is not working ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Slingsby Place ","cs_id":"2531","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2531","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65955","activity_notes":"signage board is not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 14:16 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 11:39 (alan)<\/b>Remove sign, replace driver unit behind and reinstall sign testing and leave working Parts supplied by Client <\/p>

03\/05\/2023 11:42 (jane)<\/b>(Ticket Closed)<\/p>

03\/05\/2023 13:54 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56577","activity_ticket_id":"53597","ticket_reference":"HDT54678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet needs new syphon","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/23","activity_end":"2023-05-03 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65956","activity_notes":"toilet needs new syphon","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 14:41 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 07:18 (michaelk)<\/b>Attended site to investigate toilet syphon fault. Removed the complete syphon, matched with supplier and returned to site to carry out the replacement. Tested on completion and left in full working order. 3hrs labour plus parts, total 174 ex vat.<\/p>

04\/05\/2023 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56578","activity_ticket_id":"53519","ticket_reference":"HDT54600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15560 - Replacement electric hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65957","activity_notes":"collect keys for access Friday repairaid 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 14:47 (sandra)<\/b>5th 12 - 4pm <\/p>

05\/05\/2023 14:40 (jane)<\/b>(Ticket Closed)<\/p>

05\/05\/2023 15:46 (iain)<\/b>Access for Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56579","activity_ticket_id":"53523","ticket_reference":"HDT54604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15559 - Replacement hob","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65958","activity_notes":"repairaidkeys for accessFriday 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 15:52 (sandra)<\/b>repairaid keys for access Friday 12 - 4pm<\/p>

05\/05\/2023 14:41 (jane)<\/b>(Ticket Closed)<\/p>

05\/05\/2023 15:47 (iain)<\/b>Access for Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56580","activity_ticket_id":"53593","ticket_reference":"HDT54674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hotplate is tripping the electrics ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/05\/23","activity_end":"2023-05-09 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65959","activity_notes":"Hello the big hotplate on the stove is tripping out the electrics. Please can someone take a look at it in the week. The contractor can use management keys to enter at anytime. ","activity_timesheet":null,"ticket_notes_combined":"

02\/05\/2023 09:26 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 15:18 (alan)<\/b>This is a fault with the hob unit and will need repair aid <\/p>

05\/05\/2023 10:32 (jane)<\/b>Requested access for Tuesday 9th May 12 -6pm<\/p>

05\/05\/2023 12:42 (jane)<\/b>Confirmed access for Tuesday 9th May in the afternoon, just waiting on Greg to confirm if keys or tenant will be home <\/p>

05\/05\/2023 13:04 (jane)<\/b> Tuesday 9th May 12 -6pm - access via keys <\/p>

10\/05\/2023 07:44 (iain)<\/b>Access for Repairaid.<\/p>

10\/05\/2023 13:16 (sandra)<\/b>it was fully tested and there were no issues during the test, <\/p>

10\/05\/2023 17:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56581","activity_ticket_id":"53527","ticket_reference":"HDT54608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gutter clearance via cherry picker - We also need to ensure sealant is applied to vertical parapet wall as to picture","ticket_address_1":"20-26a Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"20-26a Wellington Street ","cs_id":"2388","cs_address_2":"","cs_town":"London","cs_postcode":"W2","ticket_client_site":"2388","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/05\/23","activity_end":"2023-05-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65960","activity_notes":"Gutter clearance via cherry picker - We also need to ensure sealant is applied to vertical parapet wall as to picture","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2023 11:34 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 15:21 (jane)<\/b>Requested attendance for Wednesday 10th May <\/p>

03\/05\/2023 09:53 (jane)<\/b>Confirmed for Wednesday 10th May <\/p>

10\/05\/2023 07:45 (iain)<\/b>Gutter cleaning and seal parapet wall.<\/p>

10\/05\/2023 08:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56582","activity_ticket_id":"53583","ticket_reference":"HDT54664","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine drainage and sink waste to be checked ","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/05\/23","activity_end":"2023-05-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65961","activity_notes":"washing machine drainage and sink waste to be checked ","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2023 13:32 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 15:09 (michaelk)<\/b>Attended site to investigate reported kitchen drainage faults. Tested the washing machine and sink drainage which was backing up. Removed the sink trap and proved flow through the trap. A drainage company will be required to clear from the kitchen back to the soil stack. 2hrs labour 95<\/p>

02\/05\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>

02\/05\/2023 17:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/05\/2023 12:11 (sandra)<\/b>booked with London Drainage on 4th 10 - 2pm <\/p>

04\/05\/2023 14:57 (roy)<\/b>With London Drainage.Cleared blockage and testedAll ok<\/p>

04\/05\/2023 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56583","activity_ticket_id":"53598","ticket_reference":"HDT54679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check a shower drain? It appears to be draining slowly Tenant can provide access until 2pm","ticket_address_1":"Flat 7","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2532","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2532","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65962","activity_notes":"check a shower drain? It appears to be draining slowly Tenant can provide access until 2pm","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 09:09 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 07:15 (michaelk)<\/b>Attended site to investigate shower drainage. Found trap completely blocked, which required us to remove the complete trap to clear. Re-assembled trap and tested waste over a 10 min period l, leaving in full working order. 2hrs labour 95<\/p>

04\/05\/2023 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56584","activity_ticket_id":"53599","ticket_reference":"HDT54680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds and kitchen worktop silicone ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/23","activity_end":"2023-05-03 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65963","activity_notes":"Acorn is missing on one of the blindsapply fresh coat of silicone to kitchen worktopproperty is vacant please collect keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 09:21 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 16:56 (sandra)<\/b>property is vacant collect keys <\/p>

03\/05\/2023 22:24 (roy)<\/b>Removed and replaced silicone around worktopNeed acorns for blinds<\/p>

04\/05\/2023 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56585","activity_ticket_id":"53600","ticket_reference":"HDT54681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65964","activity_notes":"list of works Toilet seat needs to be replacedblind needed for bathroom (off the shelf as tenant is moving in tomorrow)Remove all items in the bathroom from previous tenant","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 09:25 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 08:50 (alan)<\/b>1. Replace toilet seat 2. Remove items from toilet <\/p>

04\/05\/2023 08:50 (alan)<\/b>Install new blind to w\/c<\/p>

04\/05\/2023 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56586","activity_ticket_id":"53601","ticket_reference":"HDT54682","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor front stairwell door not closing rubbing on floor hinges need adjusting","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65965","activity_notes":"3rd floor front stairwell door not closing rubbing on floor hinges need adjusting","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 09:30 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 15:15 (alan)<\/b>Ease and adjust door to 3rd front staircase and adjust door closer<\/p>

04\/05\/2023 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56587","activity_ticket_id":"53602","ticket_reference":"HDT54683","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"4th floor toilet is leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"137 Long Acre ","cs_id":"1629","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"1629","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/23","activity_end":"2023-05-03 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65966","activity_notes":"4th floor toilet is leaking , the source of the leak was the above toilet. When I requested the carer who was present at the time of the event to flush the toilet, I discovered that the flush valve was malfunctioning, the water continued to run and the bathroom floor was flooded.","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 09:32 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 06:38 (michaelk)<\/b>Attended site to investigate the leaking issue into flat 3. A report has been forwarded to the office. 4hrs labour 185<\/p>

05\/05\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56588","activity_ticket_id":"53603","ticket_reference":"HDT54684","ticket_client":"2116","client_name":"Bancone ","ticket_title":"EICR (NICEic)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/23","activity_end":"2023-06-15 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65967","activity_notes":"EICR (NICEic)","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2023 10:15 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 11:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56589","activity_ticket_id":"53583","ticket_reference":"HDT54664","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine drainage and sink waste to be checked ","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/05\/23","activity_end":"2023-05-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65968","activity_notes":"keys for London Drainage10 - 2pm Thursday Tenant may or may not be home ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2023 13:32 (System)<\/b>Ticket Created<\/p>

28\/04\/2023 15:09 (michaelk)<\/b>Attended site to investigate reported kitchen drainage faults. Tested the washing machine and sink drainage which was backing up. Removed the sink trap and proved flow through the trap. A drainage company will be required to clear from the kitchen back to the soil stack. 2hrs labour 95<\/p>

02\/05\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>

02\/05\/2023 17:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/05\/2023 12:11 (sandra)<\/b>booked with London Drainage on 4th 10 - 2pm <\/p>

04\/05\/2023 14:57 (roy)<\/b>With London Drainage.Cleared blockage and testedAll ok<\/p>

04\/05\/2023 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56591","activity_ticket_id":"53604","ticket_reference":"HDT54685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please arrange for an engineer to adjust \/ secure the bedroom windows. ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/05\/23","activity_end":"2023-05-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65970","activity_notes":"please arrange for an engineer to adjust \/ secure the bedroom windows. ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 11:53 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 11:06 (roy)<\/b>Refixed sash window lock<\/p>

05\/05\/2023 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56592","activity_ticket_id":"53605","ticket_reference":"HDT54686","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15575 - Supply and install new check meter ","ticket_address_1":"9 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"9 Mercer Street ","cs_id":"266","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"266","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/23","activity_end":"2023-05-10 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65971","activity_notes":"Supply and install new check meter ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 11:08 (jane)<\/b>Attending on Tuesday 9th May subject to parts arriving <\/p>

10\/05\/2023 14:09 (alan)<\/b>Quoted works <\/p>

10\/05\/2023 14:09 (alan)<\/b>Quoted works <\/p>

10\/05\/2023 14:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56593","activity_ticket_id":"53606","ticket_reference":"HDT54687","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15580 - Replacement saniflo unit ","ticket_address_1":"Security Office","ticket_address_2":"Central Cross","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Security Office","cs_id":"2343","cs_address_2":"Central Cross","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"2343","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/23","activity_end":"2023-05-03 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65972","activity_notes":"Replacement saniflo unit ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 16:46 (michaelk)<\/b>Attended site to replace damaged macerator. Completed the installation and left running. 4hrs labour plus parts, total 486ex vat.<\/p>

10\/05\/2023 17:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56594","activity_ticket_id":"53607","ticket_reference":"HDT54688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65973","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 14:21 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 06:58 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/05\/2023 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56595","activity_ticket_id":"53608","ticket_reference":"HDT54689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wash basin tap is loose ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65974","activity_notes":"wash basin tap is loose ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 14:30 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 06:44 (michaelk)<\/b>Attended site to inspect reported faulty tap. Found that the tap body spindle was damaged and a previous repair was evident. A replacement tapbwill need to be matched and sourced with costs to follow. Note; I have managed to re-tighten the tap so it's usable.1hr labour 50<\/p>

05\/05\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56596","activity_ticket_id":"53609","ticket_reference":"HDT54690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower valve faulty ","ticket_address_1":"Flat 3 ","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65975","activity_notes":"shower valve faulty ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 14:32 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 06:42 (michaelk)<\/b>Attended site to inspect reported shower valve. The diverter handle is missing and will have to be matched and ordered. I will forward a cost asap. 1hr labour 50<\/p>

05\/05\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56597","activity_ticket_id":"53610","ticket_reference":"HDT54691","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/15581 - To carry five yearly electrical fixed wiring testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/23","activity_end":"2023-05-27 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65976","activity_notes":"To carry out five yearly electrical fixed wiring testing ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 14:36 (sandra)<\/b>Can you book the service for the first week of June?<\/p>

15\/05\/2023 13:14 (sandra)<\/b>Booked 26th at 23.30. waiting on confirmation <\/p>

19\/05\/2023 11:04 (sandra)<\/b>confirmed <\/p>

30\/05\/2023 04:51 (alan)<\/b>Quoted works <\/p>

30\/05\/2023 07:44 (michael)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 11:01 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56598","activity_ticket_id":"53611","ticket_reference":"HDT54692","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"MDR\/SW\/15527 - Replacement shower hose and rail parts ","ticket_address_1":"Flat 3 ","ticket_address_2":"69-71 St Johns Wood High Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"NW8 7NL","cs_address_1":"Flat 3 ","cs_id":"2487","cs_address_2":"69-71 St Johns Wood High Street ","cs_town":"London ","cs_postcode":"NW8 7NL","ticket_client_site":"2487","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/23","activity_end":"2023-05-09 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65977","activity_notes":"Replacement shower hose and rail parts ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2023 15:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56599","activity_ticket_id":"53612","ticket_reference":"HDT54693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration of bathroom ceiling after leak ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1453","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1453","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/05\/23","activity_end":"2023-05-09 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65978","activity_notes":"redecoration of bathroom ceiling after leak ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2023 15:02 (System)<\/b>Ticket Created<\/p>

03\/05\/2023 15:20 (sandra)<\/b>emailed for Tuesday 8th may morning <\/p>

09\/05\/2023 10:19 (sandra)<\/b>no access - emailed to reschedule<\/p>

09\/05\/2023 11:33 (sandra)<\/b>confirmed Thursday with keys <\/p>

12\/05\/2023 10:08 (dean)<\/b>Done240.00<\/p>

12\/05\/2023 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56600","activity_ticket_id":"53613","ticket_reference":"HDT54694","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15579 - Repair and redecoration of windows to 5th and 6th floor offices ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"17 Slingsby Place","cs_id":"532","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"532","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/05\/23","activity_end":"2023-05-10 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65979","activity_notes":"Repair and redecoration of windows to 5th and 6th floor offices Please note the works need to be completed no later than the 20th of May. ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 10:41 (jane)<\/b>Informed client will be starting on Wednesday 10th and we will be completed by the 20th<\/p>

17\/05\/2023 09:43 (dean)<\/b>Done<\/p>

17\/05\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56601","activity_ticket_id":"53614","ticket_reference":"HDT54695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant reported no hot water - Will be home between 12 and 2pm today ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/05\/23","activity_end":"2023-05-04 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65980","activity_notes":"Tenant reported no hot water - Will be home between 12 and 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 09:57 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 06:40 (michaelk)<\/b>Attended site and had to re-pressurise the heating system to leave working. The expansion vessel and prv will need to be changed. I will forward a cost to repair. 1hr labour 50<\/p>

05\/05\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56602","activity_ticket_id":"53615","ticket_reference":"HDT54696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"First floor meter cupboard \u00e2\u20ac\u201c lock to be added to fire door","ticket_address_1":"4 New Row & 13 Goodwins Court - London, Central London, WC2N 4LH ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"4 New Row & 13 Goodwins Court - London, Central London, WC2N 4LH ","cs_id":"1538","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"1538","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65981","activity_notes":"First floor meter cupboard lock to be added to fire door","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 11:11 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 09:55 (iain)<\/b>Locks to electrical cupboard.<\/p>

10\/05\/2023 10:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56603","activity_ticket_id":"53616","ticket_reference":"HDT54697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/05\/23","activity_end":"2023-05-04 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65982","activity_notes":"List of works-Brighter bulbs to be fitted for common areas lighting-Fire extinguisher holder to be fitted back to wall and extinguisher put back on-Whilst you are there, please could you lock the cupboard doors? ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 11:23 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 15:10 (alan)<\/b>Replace lamps in common parts for brighter lampsRefix fire extinguisher to wall and put back on bracketOrder new lock for electrical cupboard door to return to fit<\/p>

10\/05\/2023 09:17 (sandra)<\/b>Order new lock for electrical cupboard door to return to fit<\/p>

10\/05\/2023 14:08 (alan)<\/b>Install new FB lock on meter cupboard <\/p>

10\/05\/2023 14:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56604","activity_ticket_id":"53616","ticket_reference":"HDT54697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row","cs_id":"1370","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1370","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65983","activity_notes":"List of works -Fire extinguisher holder to be fitted back to wall and extinguisher put back on-Whilst you are there, please could you lock the cupboard doors?","activity_timesheet":null,"ticket_notes_combined":"

04\/05\/2023 11:23 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 15:10 (alan)<\/b>Replace lamps in common parts for brighter lampsRefix fire extinguisher to wall and put back on bracketOrder new lock for electrical cupboard door to return to fit<\/p>

10\/05\/2023 09:17 (sandra)<\/b>Order new lock for electrical cupboard door to return to fit<\/p>

10\/05\/2023 14:08 (alan)<\/b>Install new FB lock on meter cupboard <\/p>

10\/05\/2023 14:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56605","activity_ticket_id":"53617","ticket_reference":"HDT54698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace all alarms as notified in the gas cert ","ticket_address_1":"Flat 1, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/23","activity_end":"2023-05-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65984","activity_notes":"To replace all alarms as notified in the gas cert THURSDAY 10 - 12 ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 13:05 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 14:19 (sandra)<\/b>emailed for 8am on thursday 18th<\/p>

12\/05\/2023 16:42 (sandra)<\/b>CONFIRMED THURDAY 10 - 12 <\/p>

18\/05\/2023 21:48 (michaelk)<\/b>Attended site to replace all alarms in the flat as reported due to expiring. Completed works as quoted 385 ex vat.<\/p>

19\/05\/2023 07:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56606","activity_ticket_id":"53618","ticket_reference":"HDT54699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher control panel is unresponsive and machine leaks when on","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/05\/23","activity_end":"2023-05-10 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65985","activity_notes":"Dishwasher control panel is unresponsive and machine leaks when on","activity_timesheet":null,"ticket_notes_combined":"

04\/05\/2023 13:19 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 14:15 (jane)<\/b>Requested access for Wednesday 10th of May between 10 and 2pm<\/p>

09\/05\/2023 09:23 (sandra)<\/b>emailed to confirm access<\/p>

09\/05\/2023 09:44 (sandra)<\/b>Roy to collect keys <\/p>

10\/05\/2023 15:28 (roy)<\/b>Repair Aid for accessNew circuit board required but recommend new machine<\/p>

12\/05\/2023 11:27 (sandra)<\/b>emailed again for update on attendance <\/p>

17\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56607","activity_ticket_id":"53619","ticket_reference":"HDT54700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Minor issues to be inspected on Wednesday 10th May - Management keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/23","activity_end":"2023-05-10 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65986","activity_notes":"Minor issues to be inspected on Wednesday 10th May - Management keys for access Can you please arrange to attend to the below. The tenant may not be around therefore, please collect management keys.-freezer door isn't closing properly due to the built up of frost.A layer of frost built up on the front 3 compartments preventing the integrated door from shutting properly.-Leak stained patch in the bathroom","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 13:38 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 15:27 (roy)<\/b>Defrosted freezer and realign doorsNo leak found<\/p>

10\/05\/2023 15:37 (michael)<\/b>(Ticket Closed)<\/p>

10\/05\/2023 15:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/05\/2023 07:27 (roy)<\/b>Replaced missing sash stopsStain block stains in bathroom<\/p>

11\/05\/2023 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56608","activity_ticket_id":"53620","ticket_reference":"HDT54701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To arrange for the outlet to be checked - access is via the common parts hatch ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65987","activity_notes":"To arrange for the outlet to be checked - access is via the common parts hatch ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 14:13 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 10:56 (iain)<\/b>Checked outlet and cleaned roof.<\/p>

05\/05\/2023 10:57 (iain)<\/b>Lead flashing has come loose. Temporarily reinstated. Will need to return to carry out permanent repairs.<\/p>

05\/05\/2023 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56609","activity_ticket_id":"53621","ticket_reference":"HDT54702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/23","activity_end":"2023-05-09 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65988","activity_notes":"List of works for TUESDAY 9TH MAY - TENANT WILL BE HOME Shower temperature issue(20 seconds and it turns cold) between 11am and 12noon Please quote if replacement parts is required","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 15:01 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 11:24 (jane)<\/b>Attending on Tuesday 9th - tenant will be home <\/p>

09\/05\/2023 09:56 (sandra)<\/b>tenant wants this on hold as the whole floor needs to be grouted and the window restrictors need to be done at the same time. Tenant to give notice of date <\/p>

09\/05\/2023 10:15 (travis)<\/b>Job temporarily postponed.<\/p>

10\/05\/2023 07:04 (michaelk)<\/b>Attended site to investigate shower running temperature issues. Tested the shower temperature using a digital gauge, and could see no fluctuation from 41 c, however we have had similar reported historical problems. The dhw heat exchanger has been cleaned and the sensors replaced, leaving us to the last possible cause of the main heat exchanger. The boiler is approx 9 years old and has no filtration fitted, so I would recommend upgrading the boiler. I will submit costs to upgrade. 2hrs labour 95<\/p>

12\/05\/2023 08:57 (sandra)<\/b>waiting on quote for flooring from Travis <\/p>

12\/05\/2023 15:46 (sandra)<\/b>window restrictors ordered and need to be fitted same time as quoted floor repairs - once accepted <\/p>

19\/05\/2023 10:17 (sandra)<\/b>waiting on Lilian to accept flooring quote. Emailed to chase today <\/p>

19\/05\/2023 12:34 (sandra)<\/b>Lilian says: please wait until I have this approved. <\/p>

23\/05\/2023 10:24 (sandra)<\/b>emailed Lilian to ask if she still wants to wait for the flooring quote to be approved or can we book in the fitting of the window restrictors.<\/p>

23\/05\/2023 12:08 (sandra)<\/b>tenant is currently away on holiday <\/p>

25\/05\/2023 14:28 (sandra)<\/b>(Placed On Hold) tenant is on holiday and will make contact for the window restrictors and flooring when he returns<\/p>

14\/06\/2023 10:57 (sandra)<\/b>(Removed from on-hold)<\/p>

15\/06\/2023 10:26 (sandra)<\/b>window restrictors to be fitted the same time as the other works <\/p>

20\/06\/2023 14:11 (sandra)<\/b>fitted 20\/6<\/p>

20\/06\/2023 16:02 (iain)<\/b>Supplied and fitted window restrictors.<\/p>

20\/06\/2023 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56610","activity_ticket_id":"53621","ticket_reference":"HDT54702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/23","activity_end":"2023-06-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65989","activity_notes":"Window restrictors to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 15:01 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 11:24 (jane)<\/b>Attending on Tuesday 9th - tenant will be home <\/p>

09\/05\/2023 09:56 (sandra)<\/b>tenant wants this on hold as the whole floor needs to be grouted and the window restrictors need to be done at the same time. Tenant to give notice of date <\/p>

09\/05\/2023 10:15 (travis)<\/b>Job temporarily postponed.<\/p>

10\/05\/2023 07:04 (michaelk)<\/b>Attended site to investigate shower running temperature issues. Tested the shower temperature using a digital gauge, and could see no fluctuation from 41 c, however we have had similar reported historical problems. The dhw heat exchanger has been cleaned and the sensors replaced, leaving us to the last possible cause of the main heat exchanger. The boiler is approx 9 years old and has no filtration fitted, so I would recommend upgrading the boiler. I will submit costs to upgrade. 2hrs labour 95<\/p>

12\/05\/2023 08:57 (sandra)<\/b>waiting on quote for flooring from Travis <\/p>

12\/05\/2023 15:46 (sandra)<\/b>window restrictors ordered and need to be fitted same time as quoted floor repairs - once accepted <\/p>

19\/05\/2023 10:17 (sandra)<\/b>waiting on Lilian to accept flooring quote. Emailed to chase today <\/p>

19\/05\/2023 12:34 (sandra)<\/b>Lilian says: please wait until I have this approved. <\/p>

23\/05\/2023 10:24 (sandra)<\/b>emailed Lilian to ask if she still wants to wait for the flooring quote to be approved or can we book in the fitting of the window restrictors.<\/p>

23\/05\/2023 12:08 (sandra)<\/b>tenant is currently away on holiday <\/p>

25\/05\/2023 14:28 (sandra)<\/b>(Placed On Hold) tenant is on holiday and will make contact for the window restrictors and flooring when he returns<\/p>

14\/06\/2023 10:57 (sandra)<\/b>(Removed from on-hold)<\/p>

15\/06\/2023 10:26 (sandra)<\/b>window restrictors to be fitted the same time as the other works <\/p>

20\/06\/2023 14:11 (sandra)<\/b>fitted 20\/6<\/p>

20\/06\/2023 16:02 (iain)<\/b>Supplied and fitted window restrictors.<\/p>

20\/06\/2023 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56611","activity_ticket_id":"53622","ticket_reference":"HDT54703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mice proofing ","ticket_address_1":"Flat 5B. 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5B. 5B Rupert Court ","cs_id":"2533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2533","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65990","activity_notes":"Mice proofing Microbee carried out rodent treatment and found a gap on the left side panel behind the washer\/dryer which needed proofing. Iain, we are waiting on access for tomorrow morning ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 16:32 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 16:34 (jane)<\/b>Waiting on access for tomorrow morning <\/p>

05\/05\/2023 10:53 (iain)<\/b>Mouse proofing behind washing machine.<\/p>

05\/05\/2023 10:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56612","activity_ticket_id":"53623","ticket_reference":"HDT54704","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Kitchen shelves loose - To attend in the morning between Wednesday to Friday next week ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2 Newport Place","cs_id":"2332","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2332","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/23","activity_end":"2023-05-11 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65991","activity_notes":"Kitchen shelves loose - To attend in the morning between Wednesday to Friday next week ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 09:12 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 10:40 (roy)<\/b>Need to return at 2pm as they are doing food preparations in that area.Need supports for shelving <\/p>

10\/05\/2023 15:29 (roy)<\/b>Refixed shelf and added additional support<\/p>

10\/05\/2023 15:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56613","activity_ticket_id":"53624","ticket_reference":"HDT54705","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply to site 3No tubs of blue liquid for Mercer Walk ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/23","activity_end":"2023-05-12 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65992","activity_notes":"To supply to site 3No tubs of blue liquid for Mercer Walk ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 09:37 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 09:51 (jane)<\/b>Tubs of blue liquid expected in stock in 3 days <\/p>

15\/05\/2023 12:52 (travis)<\/b>Delivered x2 of three containers of blue liquid,Will deliver the third once in possession.<\/p>

15\/05\/2023 13:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56614","activity_ticket_id":"53625","ticket_reference":"HDT54706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window issues ","ticket_address_1":"Flat 5B. 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5B. 5B Rupert Court ","cs_id":"2533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2533","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65993","activity_notes":"Window issues ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 10:27 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 10:51 (iain)<\/b>Ease and adjust lounge sash window.<\/p>

05\/05\/2023 10:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56615","activity_ticket_id":"53626","ticket_reference":"HDT54707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to loose lead flashing - Attending early part of next week ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/05\/23","activity_end":"2023-05-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65994","activity_notes":"To attend to loose lead flashing -","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 11:05 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 16:30 (sandra)<\/b>Booked for Thursday 11th <\/p>

12\/05\/2023 15:40 (iain)<\/b>Repairs to lead flashings on roof.<\/p>

12\/05\/2023 15:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56616","activity_ticket_id":"53627","ticket_reference":"HDT54708","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To re-glaze broken window ","ticket_address_1":"Flat 2, 39 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"Flat 2","cs_id":"2534","cs_address_2":"39 Drury Lane ","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"2534","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"06\/06\/23","activity_end":"2023-06-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65995","activity_notes":"To re-glaze broken window ","activity_timesheet":null,"ticket_notes_combined":"

05\/05\/2023 12:56 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 13:10 (jane)<\/b>Engineer boarding up window today Glazing contractors attending on Tuesday 9th May to glaze <\/p>

05\/05\/2023 15:51 (iain)<\/b>Broken window. Removed glass and boarded up. Details in notes and photos attached.<\/p>

05\/05\/2023 15:52 (iain)<\/b>Glass approx 315 450. Thin glass, 2-3mm.<\/p>

10\/05\/2023 17:02 (sandra)<\/b>emailed to fit tomorrow after 1pm. Awaiting confirmation from Able <\/p>

12\/05\/2023 11:56 (sandra)<\/b>confirmed for today 12th <\/p>

16\/05\/2023 12:19 (sandra)<\/b>tenant returns from holiday on 30th May <\/p>

30\/05\/2023 15:05 (jane)<\/b>Arranging for 6th June AM <\/p>

01\/06\/2023 10:25 (jane)<\/b>Able Glaze and engineer attending on Tuesday 6th June between 8 and 9am <\/p>

06\/06\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>

06\/06\/2023 09:48 (travis)<\/b>In attendance with able glaze, caulking round beading, cleaning up ect.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56617","activity_ticket_id":"53593","ticket_reference":"HDT54674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hotplate is tripping the electrics ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/05\/23","activity_end":"2023-05-09 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65996","activity_notes":"Iain can you give Repaid Aid access on Tuesday 9th May Tuesday 9th May 12 -6pm - please use management keys Hello the big hotplate on the stove is tripping out the electrics. Please can someone take a look at it in the week. The contractor can use management keys to enter at anytime. ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2023 09:26 (System)<\/b>Ticket Created<\/p>

02\/05\/2023 15:18 (alan)<\/b>This is a fault with the hob unit and will need repair aid <\/p>

05\/05\/2023 10:32 (jane)<\/b>Requested access for Tuesday 9th May 12 -6pm<\/p>

05\/05\/2023 12:42 (jane)<\/b>Confirmed access for Tuesday 9th May in the afternoon, just waiting on Greg to confirm if keys or tenant will be home <\/p>

05\/05\/2023 13:04 (jane)<\/b> Tuesday 9th May 12 -6pm - access via keys <\/p>

10\/05\/2023 07:44 (iain)<\/b>Access for Repairaid.<\/p>

10\/05\/2023 13:16 (sandra)<\/b>it was fully tested and there were no issues during the test, <\/p>

10\/05\/2023 17:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56618","activity_ticket_id":"53627","ticket_reference":"HDT54708","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To re-glaze broken window ","ticket_address_1":"Flat 2, 39 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"Flat 2","cs_id":"2534","cs_address_2":"39 Drury Lane ","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"2534","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65997","activity_notes":"To board up broken window to Flat 2 To take measurements, pictures and remove all loose glass Tenant home for access today ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 12:56 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 13:10 (jane)<\/b>Engineer boarding up window today Glazing contractors attending on Tuesday 9th May to glaze <\/p>

05\/05\/2023 15:51 (iain)<\/b>Broken window. Removed glass and boarded up. Details in notes and photos attached.<\/p>

05\/05\/2023 15:52 (iain)<\/b>Glass approx 315 450. Thin glass, 2-3mm.<\/p>

10\/05\/2023 17:02 (sandra)<\/b>emailed to fit tomorrow after 1pm. Awaiting confirmation from Able <\/p>

12\/05\/2023 11:56 (sandra)<\/b>confirmed for today 12th <\/p>

16\/05\/2023 12:19 (sandra)<\/b>tenant returns from holiday on 30th May <\/p>

30\/05\/2023 15:05 (jane)<\/b>Arranging for 6th June AM <\/p>

01\/06\/2023 10:25 (jane)<\/b>Able Glaze and engineer attending on Tuesday 6th June between 8 and 9am <\/p>

06\/06\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>

06\/06\/2023 09:48 (travis)<\/b>In attendance with able glaze, caulking round beading, cleaning up ect.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56619","activity_ticket_id":"53628","ticket_reference":"HDT54709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15585 - Replacement of flue seals ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/23","activity_end":"2023-05-18 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65998","activity_notes":"Replacement of flue seals 17th May Wednesday after 10am ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 14:36 (sandra)<\/b>emailed for access Wednesday 10am <\/p>

12\/05\/2023 14:50 (sandra)<\/b>10am Wednesday 17th with tenant <\/p>

18\/05\/2023 21:46 (michaelk)<\/b>Completed quoted work replacing flue seals. Tested the flue on completion and left in full working order. Total 425 ex vat.<\/p>

19\/05\/2023 07:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56620","activity_ticket_id":"53629","ticket_reference":"HDT54710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the washing machine, could be the connection","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/05\/23","activity_end":"2023-05-05 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"65999","activity_notes":"To check the washing machine, could be the connection","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 13:50 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 15:49 (iain)<\/b>Washing machine and quote for blinds.<\/p>

05\/05\/2023 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56621","activity_ticket_id":"53563","ticket_reference":"HDT54644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/23","activity_end":"2023-05-09 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66000","activity_notes":"Tenant home from 12:30pm on Tuesday 9th May (Travis attending too) 2) The water flow is very low anytime any two faucets in the flat are open. This has become a problem because we have visitors and we can't use the showers at the same time. For example, if someone is showering, there's virtually no water coming out of the kitchen faucet. If someone washes their hands, the shower's flow cuts off, etc.","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 14:03 (System)<\/b>Ticket Created<\/p>

26\/04\/2023 14:05 (sandra)<\/b>waiting on access <\/p>

05\/05\/2023 10:35 (jane)<\/b>Requested access for Tuesday 9th May <\/p>

05\/05\/2023 14:04 (jane)<\/b>Tenant will provide access from 12:30pm on Tuesday 9th May <\/p>

09\/05\/2023 14:19 (travis)<\/b>List of works.<\/p>

10\/05\/2023 07:07 (michaelk)<\/b>Attended site to investigate low water pressure. This is a known problem within this road, with the only solution being a accumulator pump installation. I will provide a quote to supply and fit. 1hr labour 50<\/p>

11\/05\/2023 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56622","activity_ticket_id":"53630","ticket_reference":"HDT54711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet issue with syphon ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/23","activity_end":"2023-05-06 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66001","activity_notes":"Toilet issue with syphon ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 16:34 (System)<\/b>Ticket Created<\/p>

08\/05\/2023 15:05 (roy)<\/b>Tried to arrange for Saturday but tenants going away.Found recently fitted Tor-Bek hitting side of siphon allowing water to continuously flow into the pan.Unable to adjust ball valve as no more adjustment allowed.Then found out siphon also faulty.Tenant away now for the week but allowing access in their absence <\/p>

08\/05\/2023 15:08 (roy)<\/b>Returned and removed siphon. Found silicone stopping it from working properly.Removed silicone.Replaced ball valve Refitted worktop with colour Manhatton 111All ok<\/p>

08\/05\/2023 16:12 (michael)<\/b>(Ticket Closed)<\/p>

15\/05\/2023 11:31 (sandra)<\/b>MK returned and cleaned all internal parts and left working. if this does not work then he will need to see if he can find a replacement syphon<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56623","activity_ticket_id":"53631","ticket_reference":"HDT54712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/23","activity_end":"2023-05-09 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66002","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 09:19 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 07:05 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/05\/2023 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56624","activity_ticket_id":"53632","ticket_reference":"HDT54713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 1, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"2380","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"2380","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/23","activity_end":"2023-05-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66003","activity_notes":"5 year electrical 16th ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 09:30 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 09:17 (sandra)<\/b>booked for 16th <\/p>

16\/05\/2023 12:29 (alan)<\/b>Electrical inspection <\/p>

16\/05\/2023 13:25 (jane)<\/b>(Ticket Closed)<\/p>

12\/06\/2023 08:57 (System)<\/b>NIC Sent<\/p>

12\/06\/2023 08:57 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56625","activity_ticket_id":"53633","ticket_reference":"HDT54714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1447","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1447","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/23","activity_end":"2023-05-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66004","activity_notes":"5 year electrical 16th","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 09:33 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 09:16 (sandra)<\/b>booked for the 16th<\/p>

16\/05\/2023 12:30 (alan)<\/b>Electrical inspection <\/p>

16\/05\/2023 13:41 (jane)<\/b>(Ticket Closed)<\/p>

12\/06\/2023 08:57 (System)<\/b>NIC Sent<\/p>

12\/06\/2023 08:57 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56626","activity_ticket_id":"53634","ticket_reference":"HDT54715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/23","activity_end":"2023-05-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66005","activity_notes":"5 year electrical 17th","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 09:34 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 09:16 (sandra)<\/b>booked for 17th<\/p>

18\/05\/2023 13:29 (alan)<\/b>Electrical inspection <\/p>

18\/05\/2023 13:47 (jane)<\/b>(Ticket Closed)<\/p>

09\/06\/2023 09:58 (System)<\/b>NIC Sent<\/p>

09\/06\/2023 09:58 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56627","activity_ticket_id":"53635","ticket_reference":"HDT54716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 year electrical ","ticket_address_1":"Flat 4, 34a Rupert Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 34a Rupert Street","cs_id":"1517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1517","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/23","activity_end":"2023-05-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66006","activity_notes":"5 year electrical Thursday 18th with the tenant ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 09:35 (System)<\/b>Ticket Created<\/p>

09\/05\/2023 14:53 (sandra)<\/b>I wont be able to give access on the 17th, would it be possible to do it on Thursday 18th instead? <\/p>

18\/05\/2023 13:30 (alan)<\/b>Electrical inspection <\/p>

18\/05\/2023 13:47 (jane)<\/b>(Ticket Closed)<\/p>

09\/06\/2023 09:58 (System)<\/b>NIC Sent<\/p>

09\/06\/2023 09:58 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56628","activity_ticket_id":"53618","ticket_reference":"HDT54699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher control panel is unresponsive and machine leaks when on","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/23","activity_end":"2023-05-10 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66007","activity_notes":"Keys for repairaidWednesday 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 13:19 (System)<\/b>Ticket Created<\/p>

04\/05\/2023 14:15 (jane)<\/b>Requested access for Wednesday 10th of May between 10 and 2pm<\/p>

09\/05\/2023 09:23 (sandra)<\/b>emailed to confirm access<\/p>

09\/05\/2023 09:44 (sandra)<\/b>Roy to collect keys <\/p>

10\/05\/2023 15:28 (roy)<\/b>Repair Aid for accessNew circuit board required but recommend new machine<\/p>

12\/05\/2023 11:27 (sandra)<\/b>emailed again for update on attendance <\/p>

17\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56629","activity_ticket_id":"53636","ticket_reference":"HDT54717","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"leak in the men's bathroom ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/23","activity_end":"2023-05-09 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66008","activity_notes":"leak in the men's bathroom attend our office and fix a leak that we have in the mens bathroom? ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 10:09 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 07:14 (michaelk)<\/b>Attended site to investigate a leak in the gents toilet. We found that a flexible pan connector had been chewed by a rodent and requires changing. The toilet has been isolated awaiting parts and will be repaired tomorrow. 1hr labour 50<\/p>

10\/05\/2023 16:48 (michaelk)<\/b>Attended site to removal gents toilet and to replace the flexible pan connector. Complete job and re-sealed pan back in place with sanitary sealant. 2hrs labour plus parts, total 138 ex vat.<\/p>

10\/05\/2023 17:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56630","activity_ticket_id":"53637","ticket_reference":"HDT54718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15584 - Replacement parts to boiler ","ticket_address_1":"Flat 5, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/05\/23","activity_end":"2023-05-11 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66009","activity_notes":"Replacement parts to boiler ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 07:58 (michaelk)<\/b>Attended site to carry out quoted, replacement spares parts. Completed work and left fully operational. 326ex vat.<\/p>

12\/05\/2023 08:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56631","activity_ticket_id":"53638","ticket_reference":"HDT54719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15570 - Repairs to sub ceiling ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"1830","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1830","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/23","activity_end":"2023-05-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66010","activity_notes":"Repairs to sub ceiling BOOKED FOR TUESDAY 23RD restaurant at 8am and flat at 9.30","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2023 15:06 (sandra)<\/b>waiting for confirmation for Friday morning <\/p>

17\/05\/2023 12:36 (sandra)<\/b>booked for Tuesday 23rd<\/p>

17\/05\/2023 16:06 (sandra)<\/b>9.30 on Tuesday 23rd<\/p>

23\/05\/2023 09:25 (alan)<\/b>Help TravisTravis has photos of where fireboard was put up<\/p>

23\/05\/2023 09:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56632","activity_ticket_id":"53639","ticket_reference":"HDT54720","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Please can you attend for the broken magnet on the Ground Floor fire door. ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1695","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1695","ticket_status_code":"Cancelled","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"09\/05\/23","activity_end":"2023-05-09 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66011","activity_notes":"Please can you attend for the broken magnet on the Ground Floor fire door. ","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2023 11:41 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 11:52 (sandra)<\/b>maglock is connected to the fire alarm and therefore, the fire alarm company will need to attend with codes to repair.<\/p>

10\/05\/2023 17:22 (michael)<\/b>(Ticket Closed)<\/p>

14\/06\/2023 11:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/06\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56633","activity_ticket_id":"53640","ticket_reference":"HDT54721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"turn off the heating from the basement boiler room.","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/23","activity_end":"2023-05-09 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66012","activity_notes":"turn off the heating from the basement boiler room.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 13:12 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 07:10 (michaelk)<\/b>Attended site to complete the summer shutdown of the heating system. 1hr labour 50<\/p>

10\/05\/2023 09:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56634","activity_ticket_id":"53641","ticket_reference":"HDT54722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to investigate the leak in the basement at 38 St Martins Lane. ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/23","activity_end":"2023-05-09 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66013","activity_notes":"to investigate the leak in the basement at 38 St Martins Lane. ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 13:14 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 07:12 (michaelk)<\/b>Attended site to investigate a drainage leak in the basement storage room 9. The leak wasn't present at the time of attendance, however the flanged joints that were videos were loose. The joints have been tightened sufficiently. 2hrs labour 95<\/p>

10\/05\/2023 08:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56635","activity_ticket_id":"53642","ticket_reference":"HDT54723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 4 into flat 3","ticket_address_1":"Flat 3 & 4 ","ticket_address_2":"2 Gerrard Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 & 4 ","cs_id":"2333","cs_address_2":"2 Gerrard Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2333","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/05\/23","activity_end":"2023-05-10 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66014","activity_notes":"leak from Flat 4 into flat 3collect keys and attend for 8.30 Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 13:23 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 14:51 (iain)<\/b>Resealed shower tray in flat 4.<\/p>

10\/05\/2023 15:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56636","activity_ticket_id":"53643","ticket_reference":"HDT54724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine display pump fault","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/05\/23","activity_end":"2023-05-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66015","activity_notes":"washing machine display pump fault","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2023 16:12 (System)<\/b>Ticket Created<\/p>

09\/05\/2023 16:12 (sandra)<\/b>We just tried to do a cycle on the washing machine, and the same message came up on the display about the pump and stopped the cycle. Do you think it would be possible to have an engineer look at it again? <\/p>

10\/05\/2023 09:24 (sandra)<\/b>We will be able to send the engineer back next week on Tuesday, 16\/05 between 10 and 2pm<\/p>

17\/05\/2023 07:24 (iain)<\/b>Access for Repairaid.<\/p>

17\/05\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>

17\/05\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56637","activity_ticket_id":"53644","ticket_reference":"HDT54725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light in Kitchen not working:","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2535","cs_address_2":"24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2535","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/23","activity_end":"2023-05-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66016","activity_notes":"Light in Kitchen not working: Reddan, pls collect the management keys for access.","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 07:53 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 14:12 (alan)<\/b>Repair light in kitchen and leave working <\/p>

10\/05\/2023 14:24 (michael)<\/b>(Ticket Closed)<\/p>

22\/05\/2023 14:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/05\/2023 15:47 (sandra)<\/b>ordered new light fitting as there is an intermittent fault with the light <\/p>

25\/05\/2023 10:14 (alan)<\/b>Return to site and replace fitting due to intermittent fault with fitting <\/p>

25\/05\/2023 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56638","activity_ticket_id":"53645","ticket_reference":"HDT54726","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/SW\/15587 - replacement water control valve ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2397","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/23","activity_end":"2023-05-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66017","activity_notes":"replacement water control valve Friday 19th access via the porter Ossie in 16 Lowndes Lodge who holds the key for the main door and the flat","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 14:40 (sandra)<\/b>emailed for Friday 19th<\/p>

12\/05\/2023 14:48 (sandra)<\/b>Friday 19th access via porter at 16 lowndes Lodge - confirmed <\/p>

19\/05\/2023 11:20 (michaelk)<\/b>Attended site today to replace faulty shower components. The isolation valves in the stairwell riser did not provide safe isolation to complete the quotes work, as they only isolated one bathroom. We have inspected the hws plantroom and from what I cam see, there is an additional riser which runs through the flats feeding the ensuite bathrooms, which has nonlocal isolation. The hot and cold water supplying all the flats will need draining for us to carry out the repair work. I have re-quoted the job to include draining down. 2hrs labour 95<\/p>

19\/05\/2023 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56639","activity_ticket_id":"53646","ticket_reference":"HDT54727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into 2nd floor flat possibly from gutter ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/05\/23","activity_end":"2023-05-11 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66018","activity_notes":"leak into 2nd floor flat possibly from gutter window restrictors to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 09:25 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:01 (iain)<\/b>Investigate leak.<\/p>

12\/05\/2023 09:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56640","activity_ticket_id":"53647","ticket_reference":"HDT54728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/05\/23","activity_end":"2023-05-10 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66019","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2023 09:41 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 16:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/05\/2023 17:27 (michael)<\/b>(Ticket Closed)<\/p>

11\/05\/2023 08:41 (michaelk)<\/b>Fitted replacement co alarm to boiler. 1hr labour plus parts 70 ex vat.<\/p>

11\/05\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56641","activity_ticket_id":"53648","ticket_reference":"HDT54729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/05\/23","activity_end":"2023-05-10 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66020","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 09:43 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 16:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/05\/2023 17:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56642","activity_ticket_id":"53649","ticket_reference":"HDT54730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into the pantry from the ceiling hatch ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/05\/23","activity_end":"2023-05-11 08:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66021","activity_notes":"leak into the pantry from the ceiling hatch metal rack outside the bedroom door externally needs to be removed or put back where it belongsgrass and plants growing outside need to be removed ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 10:22 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:02 (iain)<\/b>Roof leak.<\/p>

12\/05\/2023 09:08 (michael)<\/b>(Ticket Closed)<\/p>

12\/05\/2023 10:31 (iain)<\/b>Blinds and carpet quote.Rehang ladder gaurd.Clear weeds.Investigate leak.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56643","activity_ticket_id":"53650","ticket_reference":"HDT54731","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"minor and major works to the water tanks ","ticket_address_1":"Flat 10","ticket_address_2":"30 Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"2536","cs_address_2":"30 Floral Street ","cs_town":"London ","cs_postcode":"WC2E 9DP","ticket_client_site":"2536","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/23","activity_end":"2023-05-12 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66022","activity_notes":"minor and major works to the water tanks ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 11:24 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 16:55 (michaelk)<\/b>Attended site to investigate the roof tank room for the reported leak. We read the previous engineers reports and concluded that Jack requires 2 x isolation valves fitted to tanks 8 and 11 and a 1\/2" ball valve and float. There are additional works to re-run the overflow pipes, however this can be quoted for after the valves are fitted.Note ; the plantroom lighting needs to be fully operational prior to any work being carried out. Jack has been informed. 2hrs labour 95<\/p>

12\/05\/2023 09:28 (sandra)<\/b>waiting for client to arrange temporary lighting <\/p>

16\/05\/2023 07:18 (michaelk)<\/b>Attended site to cut in 2 x isolation valves to tanks 8 and 11. The isolation valves were installed which allowed us to replace the 1\/2" ball valve and float to tank 8. The tanks were then checked for tighteness and left in full working order. Note; the overflows connected to these tanks still require re-running to correct the heights. <\/p>

16\/05\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56644","activity_ticket_id":"53651","ticket_reference":"HDT54732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":", please reinstate the bathroom window lock(see pic) and install restrictors to all windows.","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/05\/23","activity_end":"2023-05-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66023","activity_notes":", please reinstate the bathroom window lock(see pic) and install restrictors to all windows.keys from security ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 11:49 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 15:46 (travis)<\/b>Collection of keys, attended and made a list of how many restrictors needed,Restrictors on order,will return to fit once delivered.<\/p>

15\/05\/2023 14:24 (travis)<\/b>Fitted window restrictors,Reinstated bathroom window lock,Measure for new blinds.<\/p>

15\/05\/2023 15:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56645","activity_ticket_id":"53652","ticket_reference":"HDT54733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pressure issue for the toilets ","ticket_address_1":"21\/22 New Row","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21\/22 New Row","cs_id":"1400","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1400","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/05\/23","activity_end":"2023-05-10 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66024","activity_notes":"water pressure issue for the toilets ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 13:06 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 16:50 (michaelk)<\/b>Attended site to investigate low water pressure. Checked all outlets and pump set in basement, however no fault could be found. 1hr labour 50<\/p>

10\/05\/2023 17:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56646","activity_ticket_id":"53643","ticket_reference":"HDT54724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine display pump fault","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/23","activity_end":"2023-05-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66025","activity_notes":"collect keys for repairaid16th 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2023 16:12 (System)<\/b>Ticket Created<\/p>

09\/05\/2023 16:12 (sandra)<\/b>We just tried to do a cycle on the washing machine, and the same message came up on the display about the pump and stopped the cycle. Do you think it would be possible to have an engineer look at it again? <\/p>

10\/05\/2023 09:24 (sandra)<\/b>We will be able to send the engineer back next week on Tuesday, 16\/05 between 10 and 2pm<\/p>

17\/05\/2023 07:24 (iain)<\/b>Access for Repairaid.<\/p>

17\/05\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>

17\/05\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56647","activity_ticket_id":"53653","ticket_reference":"HDT54734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door connected to 30 Rupert st - Speed Boat Restaurant","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4a Rupert Court ","cs_id":"1163","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1163","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/05\/23","activity_end":"2023-05-11 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66026","activity_notes":"UPDATE: TIME TO ENTER IS NOON AND PLEASE RING LILIAN TO MEET YOU ON SITE Fire door connected to 30 Rupert st - Speed Boat Restaurant, please arrange for an engineer to investigate the above fire door. The draft that comes through this door is rather strong and is preventing the main door (main door facing the fire door) from closing.","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 13:13 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 13:33 (sandra)<\/b>I have requested access for noon. Please inform your guys to ring me to meet on site.<\/p>

11\/05\/2023 15:24 (travis)<\/b>Draught proofing fire door and works to main front door.<\/p>

11\/05\/2023 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56648","activity_ticket_id":"53314","ticket_reference":"HDT54395","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15509 - High level lighting replacement ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/23","activity_end":"2023-09-28 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66027","activity_notes":"High level lighting replacement ","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2023 11:30 (sandra)<\/b>parts on order waiting for availability of ballast and ETA <\/p>

05\/04\/2023 10:35 (sandra)<\/b>lights are made to order and Alan is waiting for an ETA on making them.<\/p>

25\/04\/2023 10:19 (sandra)<\/b>waiting on cherry picker <\/p>

02\/05\/2023 15:27 (jane)<\/b>Requested attendance for Thursday 11th May <\/p>

03\/05\/2023 14:15 (jane)<\/b>Confirmed for 11th May - permit has been sent to client <\/p>

19\/05\/2023 10:11 (sandra)<\/b>waiting on PO to enable us to apply for permit <\/p>

22\/05\/2023 08:59 (michael)<\/b>(Placed On Hold) Awaiting PO for licence approval from client<\/p>

05\/06\/2023 15:35 (jane)<\/b>Applied for licence for Thursday 22nd June <\/p>

12\/09\/2023 16:05 (jane)<\/b>(Removed from on-hold)<\/p>

12\/09\/2023 16:25 (jane)<\/b>Attending on 20th September, licences and permits in place <\/p>

21\/09\/2023 09:35 (michael)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 13:48 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56649","activity_ticket_id":"53619","ticket_reference":"HDT54700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Minor issues to be inspected on Wednesday 10th May - Management keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/23","activity_end":"2023-05-10 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66028","activity_notes":"-Leak stained patch in the bathroomreplace missing sash stops, ","activity_timesheet":"2","ticket_notes_combined":"

04\/05\/2023 13:38 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 15:27 (roy)<\/b>Defrosted freezer and realign doorsNo leak found<\/p>

10\/05\/2023 15:37 (michael)<\/b>(Ticket Closed)<\/p>

10\/05\/2023 15:52 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/05\/2023 07:27 (roy)<\/b>Replaced missing sash stopsStain block stains in bathroom<\/p>

11\/05\/2023 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56650","activity_ticket_id":"53654","ticket_reference":"HDT54735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please order Bottom and Middle Shelf for the freezer - details attached. ","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/23","activity_end":"2023-05-17 09:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66029","activity_notes":"Please order Bottom and Middle Shelf for the freezer - details attached. BOOKED FOR WEDNESDAY AND LILIAN WILL ASSIST WITH ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 16:03 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:32 (sandra)<\/b>Drawers will be sent out today 12\/5 <\/p>

16\/05\/2023 12:30 (sandra)<\/b>booked for Wednesday. awaiting confirmation <\/p>

18\/05\/2023 20:54 (roy)<\/b>Removed\/Replaced 2 freezer drawers<\/p>

19\/05\/2023 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56651","activity_ticket_id":"53655","ticket_reference":"HDT54736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15588 - Replacement Oven and Hob ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/23","activity_end":"2023-05-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66030","activity_notes":"Replacement Oven and Hob ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 13:49 (sandra)<\/b>Monday 22nd May 202310 - 2pm<\/p>

22\/05\/2023 13:46 (alan)<\/b>Quoted works <\/p>

22\/05\/2023 13:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56652","activity_ticket_id":"53656","ticket_reference":"HDT54737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15590 - Replacement free standing washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/23","activity_end":"2023-05-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66031","activity_notes":"Replacement free standing washer\/dryerOption Two To supply and install new Beko WDER7440421W_WH Freestanding Washer Dryer, connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 13:59 (sandra)<\/b>Monday 22nd 10 - 2pm <\/p>

15\/05\/2023 16:28 (sandra)<\/b>confirmed 11am with tenant <\/p>

22\/05\/2023 13:46 (alan)<\/b>Quoted works <\/p>

22\/05\/2023 13:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56653","activity_ticket_id":"53657","ticket_reference":"HDT54738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator is not heating up in the bedroom and there is a small leak ","ticket_address_1":"Flat 5B. 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5B. 5B Rupert Court ","cs_id":"2533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2533","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/23","activity_end":"2023-05-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66032","activity_notes":"Radiator is not heating up in the bedroom and there is a small leak #MONDAY 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 16:55 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 16:56 (sandra)<\/b>waiting on confirmation for Monday morning <\/p>

12\/05\/2023 08:59 (sandra)<\/b>the tenant can provide access between 10-2pm.Monday <\/p>

15\/05\/2023 10:47 (michaelk)<\/b>Attended site to investigate heating failure. Found the pump not working along with a leak on the boiler which had lowered the system pressure. There was a further leak found on the bedroom radiator extension. All required parts have been quoted for replacement. 2hrs labour 95<\/p>

15\/05\/2023 11:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56654","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/23","activity_end":"2023-05-11 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66033","activity_notes":"Refurbishment of second floor office ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56655","activity_ticket_id":"53659","ticket_reference":"HDT54740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and fit replacement co alarm to boiler following gas safe inspection ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/05\/23","activity_end":"2023-05-11 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66034","activity_notes":"To supply and fit replacement co alarm to boiler following gas safe inspection ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2023 09:31 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56656","activity_ticket_id":"53660","ticket_reference":"HDT54741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.1","cs_id":"1813","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1813","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/05\/23","activity_end":"2023-05-11 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66035","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:04 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 07:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/05\/2023 07:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/05\/2023 08:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56657","activity_ticket_id":"53661","ticket_reference":"HDT54742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"1 Horse and Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1910","cs_address_2":"1 Horse and Dolphin Yard","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1910","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/05\/23","activity_end":"2023-05-11 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66036","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:06 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 07:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/05\/2023 08:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56658","activity_ticket_id":"53658","ticket_reference":"HDT54739","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"external light 6-7 Mercer Walk southeast block they are not working \/ not coming. ","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/05\/23","activity_end":"2023-05-11 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66037","activity_notes":"external light 6-7 Mercer Walk southeast block they are not working \/ not coming. ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 09:26 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 10:36 (alan)<\/b>Specialist switching system, not sending signal to turn on cam will be need will be needed<\/p>

12\/05\/2023 11:14 (sandra)<\/b>Emailed Camlar for appointment <\/p>

22\/05\/2023 09:52 (sandra)<\/b>attending but lights are still not working so need to attend. emailed for appointment. <\/p>

23\/05\/2023 09:59 (sandra)<\/b>chased for appointment <\/p>

23\/05\/2023 10:40 (sandra)<\/b>Camlar to attend either this afternoon Tuesday or Wednesday morning <\/p>

24\/05\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56659","activity_ticket_id":"53662","ticket_reference":"HDT54743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/23","activity_end":"2023-05-16 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66038","activity_notes":"Gas compliance testing without PAT16th","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2023 10:16 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 10:20 (sandra)<\/b>18th at 1pm<\/p>

18\/05\/2023 07:20 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/05\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56660","activity_ticket_id":"53663","ticket_reference":"HDT54744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door not closing ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/05\/23","activity_end":"2023-05-11 07:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66039","activity_notes":"main door not closing ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:18 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 11:25 (travis)<\/b>Works to main front door,and internal stairwell access door.<\/p>

11\/05\/2023 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56661","activity_ticket_id":"53662","ticket_reference":"HDT54743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/23","activity_end":"2023-05-17 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66040","activity_notes":"Gas compliance testing without PAT18th at 1pm ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:16 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 10:20 (sandra)<\/b>18th at 1pm<\/p>

18\/05\/2023 07:20 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/05\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56662","activity_ticket_id":"53664","ticket_reference":"HDT54745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"1813","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1813","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/05\/23","activity_end":"2023-05-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66041","activity_notes":"-To clear debris from the gully outside the Flat windows.-Investigate leak from the skylight and a damp patch in the kitchen area-Faulty Bathroom extract fan, silicon around shower tray & kitchen worktop-Faulty temperature controller-Install missing window restrictorTENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:36 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:06 (iain)<\/b>List of works.<\/p>

12\/05\/2023 14:26 (sandra)<\/b>faulty controller replacement emailed for Friday 19th <\/p>

12\/05\/2023 15:42 (iain)<\/b>Mastic area of kitchen worktop.Details taken of bathroom extractor fan, photo attached.Investigate leak. Further investigation required.<\/p>

15\/05\/2023 13:16 (sandra)<\/b>Friday 19th - TENANT HOME FOR ACCESS <\/p>

19\/05\/2023 11:00 (sandra)<\/b>emailed for Tuesday 23rd 2 - 4pm. Awaiting confirmation <\/p>

19\/05\/2023 11:18 (iain)<\/b>Investigated possible leak below window on staircase. Refit slipped slate on roof. No other signs of damage.<\/p>

19\/05\/2023 11:25 (michaelk)<\/b>Attended site to carry repair work following gas inspection. A wireless programmable thermostat, probe and electrode set and burner seal have been installed as detailed. The boiler and controls have been left running fully operational. 4hrs labour plusbparts, total 364 ex vat.<\/p>

22\/05\/2023 11:14 (sandra)<\/b>be able to provide access on Tuesday.<\/p>

23\/05\/2023 16:19 (alan)<\/b>Replace extractor fan in bathroom <\/p>

24\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56663","activity_ticket_id":"53665","ticket_reference":"HDT54746","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no electricity in the bedroom ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/05\/23","activity_end":"2023-05-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66042","activity_notes":"no electricity in the bedroom ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:52 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 13:04 (alan)<\/b>Look at power tripping out in flat fault found to be bottom element in the immersion tank Isolate bottom element and leave immersion tank working on top element onlyMike k to return to replace elements in tank <\/p>

12\/05\/2023 14:20 (sandra)<\/b>emailed for Monday 17th at 8am <\/p>

12\/05\/2023 14:31 (sandra)<\/b>Monday 15th awaiting tenants response <\/p>

16\/05\/2023 06:19 (michaelk)<\/b>Attended site to draindown the hws cylinder and to replace the element.Fitted a titanium element, leaving the cylinder in full working order. 4hrs labour plus part, total 239 ex vat.<\/p>

16\/05\/2023 07:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56664","activity_ticket_id":"53646","ticket_reference":"HDT54727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into 2nd floor flat possibly from gutter ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/05\/23","activity_end":"2023-05-11 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66043","activity_notes":"leak into 2nd floor flat possibly from gutter also to take photos of oven so a quote can be sent for replacement ","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2023 09:25 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:01 (iain)<\/b>Investigate leak.<\/p>

12\/05\/2023 09:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56665","activity_ticket_id":"53658","ticket_reference":"HDT54739","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"external light 6-7 Mercer Walk southeast block they are not working \/ not coming. ","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/05\/23","activity_end":"2023-05-24 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66044","activity_notes":"external light 6-7 Mercer Walk southeast block they are not working \/ not coming. ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2023 09:26 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 10:36 (alan)<\/b>Specialist switching system, not sending signal to turn on cam will be need will be needed<\/p>

12\/05\/2023 11:14 (sandra)<\/b>Emailed Camlar for appointment <\/p>

22\/05\/2023 09:52 (sandra)<\/b>attending but lights are still not working so need to attend. emailed for appointment. <\/p>

23\/05\/2023 09:59 (sandra)<\/b>chased for appointment <\/p>

23\/05\/2023 10:40 (sandra)<\/b>Camlar to attend either this afternoon Tuesday or Wednesday morning <\/p>

24\/05\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56666","activity_ticket_id":"53666","ticket_reference":"HDT54747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15591 - Ceiling repairs ","ticket_address_1":"15 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"15 Wardour Street ","cs_id":"2377","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PH","ticket_client_site":"2377","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/23","activity_end":"2023-05-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66045","activity_notes":"Ceiling repairs monday at 8am ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 11:38 (sandra)<\/b>emailed for access Monday <\/p>

11\/05\/2023 12:43 (sandra)<\/b>Monday confirmed at 8 am <\/p>

15\/05\/2023 11:12 (travis)<\/b>Damaged ceiling replacement.<\/p>

15\/05\/2023 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56667","activity_ticket_id":"53667","ticket_reference":"HDT54748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/05\/23","activity_end":"2023-05-11 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66046","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2023 12:20 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 12:44 (sandra)<\/b>(Ticket Closed)<\/p>

11\/05\/2023 16:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/05\/2023 16:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56668","activity_ticket_id":"53668","ticket_reference":"HDT54749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.3","cs_id":"2037","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2037","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/23","activity_end":"2023-05-18 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66047","activity_notes":"Gas compliance testing without PAT17th","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 12:22 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 12:45 (sandra)<\/b>This has been rebooked for 17th. Thanks<\/p>

12\/05\/2023 10:23 (sandra)<\/b>Anytime - tenant home<\/p>

18\/05\/2023 21:52 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/05\/2023 07:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56669","activity_ticket_id":"53669","ticket_reference":"HDT54750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"1 Horse & Dolphin ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2036","cs_address_2":"1 Horse & Dolphin ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2036","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/23","activity_end":"2023-05-12 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66048","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2023 12:24 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 10:13 (sandra)<\/b>booked for 12th with tenant PM<\/p>

12\/05\/2023 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56670","activity_ticket_id":"53665","ticket_reference":"HDT54746","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no electricity in the bedroom ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/05\/23","activity_end":"2023-05-11 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66049","activity_notes":"no electricity in the bedroom ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2023 10:52 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 13:04 (alan)<\/b>Look at power tripping out in flat fault found to be bottom element in the immersion tank Isolate bottom element and leave immersion tank working on top element onlyMike k to return to replace elements in tank <\/p>

12\/05\/2023 14:20 (sandra)<\/b>emailed for Monday 17th at 8am <\/p>

12\/05\/2023 14:31 (sandra)<\/b>Monday 15th awaiting tenants response <\/p>

16\/05\/2023 06:19 (michaelk)<\/b>Attended site to draindown the hws cylinder and to replace the element.Fitted a titanium element, leaving the cylinder in full working order. 4hrs labour plus part, total 239 ex vat.<\/p>

16\/05\/2023 07:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56671","activity_ticket_id":"53670","ticket_reference":"HDT54751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ku Bar Office ","ticket_address_1":"28\/30 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28\/30 Lisle Street","cs_id":"2384","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2384","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/05\/23","activity_end":"2023-05-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66050","activity_notes":"Ku Bar Office Repairs to damaged floorleak to the radiator along the hallway PLEASE QUOTE IF REPLACEMENTS ARE REQUIRED Wednesday 17th at 9am ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2023 14:08 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 15:14 (sandra)<\/b>I will be onsite form 9am.17th Wednesday <\/p>

17\/05\/2023 09:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56672","activity_ticket_id":"53671","ticket_reference":"HDT54752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock and debris removal ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/23","activity_end":"2023-05-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66051","activity_notes":"-Lock to be installed for cupboard under fire alarm panel-Rubbish and debris to be removed from riser cupboards","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 14:11 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 12:16 (travis)<\/b>New lock fitted to cupboard below fire control panel,Items removed from riser cupboard,swept and cleaned.<\/p>

12\/05\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56673","activity_ticket_id":"53672","ticket_reference":"HDT54753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"32-34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Cranbourn Street ","cs_id":"2259","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2259","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/23","activity_end":"2023-05-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66052","activity_notes":"-Holes to be filled with fire resisting materials in common areas. -Hole in wall in electric cupboard at No 34. - Hole in top floor wall on staircase at No 32.-Quote to replace handrail at 33 with a more easily gripping one-Replace the self-closer on the electrical cupboard number 34 with one that is not an obstruction at head eye height","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 14:13 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 15:31 (travis)<\/b>List of health and safety works.<\/p>

12\/05\/2023 15:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56674","activity_ticket_id":"53673","ticket_reference":"HDT54754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rubbish to be removed and carpet to be secured ","ticket_address_1":"60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place","cs_id":"2500","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2500","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/23","activity_end":"2023-05-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66053","activity_notes":"-Rubbish and debris to be removed from riser cupboards-Carpet to be secure to the stair riser in various locations","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 14:14 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:52 (travis)<\/b>Cleared and swept clean all riser cupboards,refixed all loose carpet risers where needed on stairs.<\/p>

12\/05\/2023 09:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56675","activity_ticket_id":"53674","ticket_reference":"HDT54755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-\tOld fire log books to be removed, this years log book to be kept only ","ticket_address_1":"61 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"61 Chandos Place ","cs_id":"1401","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1401","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/23","activity_end":"2023-05-11 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66054","activity_notes":"-Old fire log books to be removed, this years log book to be kept only ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 14:16 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 17:15 (roy)<\/b>Only one indate book inside the riser.No other riser in block unless inside flat (i doubt it)I believe it is the wrong address<\/p>

11\/05\/2023 18:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56676","activity_ticket_id":"53664","ticket_reference":"HDT54745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"1813","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1813","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/23","activity_end":"2023-05-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66055","activity_notes":"CONFIRMED FOR FRIDAY - TENANT WILL GIVE ACCESS To fit new temperature controller -Faulty temperature controller","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:36 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:06 (iain)<\/b>List of works.<\/p>

12\/05\/2023 14:26 (sandra)<\/b>faulty controller replacement emailed for Friday 19th <\/p>

12\/05\/2023 15:42 (iain)<\/b>Mastic area of kitchen worktop.Details taken of bathroom extractor fan, photo attached.Investigate leak. Further investigation required.<\/p>

15\/05\/2023 13:16 (sandra)<\/b>Friday 19th - TENANT HOME FOR ACCESS <\/p>

19\/05\/2023 11:00 (sandra)<\/b>emailed for Tuesday 23rd 2 - 4pm. Awaiting confirmation <\/p>

19\/05\/2023 11:18 (iain)<\/b>Investigated possible leak below window on staircase. Refit slipped slate on roof. No other signs of damage.<\/p>

19\/05\/2023 11:25 (michaelk)<\/b>Attended site to carry repair work following gas inspection. A wireless programmable thermostat, probe and electrode set and burner seal have been installed as detailed. The boiler and controls have been left running fully operational. 4hrs labour plusbparts, total 364 ex vat.<\/p>

22\/05\/2023 11:14 (sandra)<\/b>be able to provide access on Tuesday.<\/p>

23\/05\/2023 16:19 (alan)<\/b>Replace extractor fan in bathroom <\/p>

24\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56677","activity_ticket_id":"53675","ticket_reference":"HDT54756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15562 - Repairs to vinyl flooring","ticket_address_1":"22 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"22 New Row ","cs_id":"2492","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2492","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/05\/23","activity_end":"2023-05-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66056","activity_notes":"Repairs to vinyl flooring ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 16:02 (iain)<\/b>Repairs to vinyl flooring.<\/p>

18\/05\/2023 19:07 (iain)<\/b>Repairs to vinyl flooring in basement.<\/p>

18\/05\/2023 20:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56678","activity_ticket_id":"53676","ticket_reference":"HDT54757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is not working as it is making refill sounds ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/23","activity_end":"2023-05-12 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66057","activity_notes":"toilet is not working as it is making refill sounds waiting on confirmation for access for tomorrow afternoon ","activity_timesheet":null,"ticket_notes_combined":"

11\/05\/2023 15:20 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 15:21 (sandra)<\/b>emailed for access Friday PM<\/p>

11\/05\/2023 15:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56679","activity_ticket_id":"53678","ticket_reference":"HDT54759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine faulty and dishwasher ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/05\/23","activity_end":"2023-05-16 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66058","activity_notes":"washing machine faulty the washing machine in the flat- the water appears to not be draining properly. We also have an issue with the dishwasher door as it seems a screw has gone loose or something and it doesnt open correctly. ","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2023 09:01 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:02 (sandra)<\/b>emailed for appointment <\/p>

12\/05\/2023 12:04 (sandra)<\/b>We will be able to attend on Tuesday afternoon 12-6pm<\/p>

12\/05\/2023 14:06 (sandra)<\/b>Please collect Flat keys. Thanks<\/p>

17\/05\/2023 07:24 (iain)<\/b>Access for Repairaid.<\/p>

17\/05\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56680","activity_ticket_id":"53679","ticket_reference":"HDT54760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door of building ","ticket_address_1":"25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Catherine Street ","cs_id":"1952","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1952","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/23","activity_end":"2023-05-12 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66059","activity_notes":"Tenants reported that the building's front door does not lock correctly and sometimes jammed. Is it possible to have someone investigate it today, please? ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 09:46 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 12:19 (travis)<\/b>Attended and found night latch to be missing grub\/locking screw,Removed,cleaned off congealed grease, lubricated moving parts,refitted with new screws and tested <\/p>

12\/05\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56681","activity_ticket_id":"53665","ticket_reference":"HDT54746","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no electricity in the bedroom ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/23","activity_end":"2023-05-15 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66060","activity_notes":"new bottom element needs to be fitted. Alan took a look at the electricsTHIS HAS NOT BEEN CONFIRMED FROM THE TENANT YET FOR MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:52 (System)<\/b>Ticket Created<\/p>

11\/05\/2023 13:04 (alan)<\/b>Look at power tripping out in flat fault found to be bottom element in the immersion tank Isolate bottom element and leave immersion tank working on top element onlyMike k to return to replace elements in tank <\/p>

12\/05\/2023 14:20 (sandra)<\/b>emailed for Monday 17th at 8am <\/p>

12\/05\/2023 14:31 (sandra)<\/b>Monday 15th awaiting tenants response <\/p>

16\/05\/2023 06:19 (michaelk)<\/b>Attended site to draindown the hws cylinder and to replace the element.Fitted a titanium element, leaving the cylinder in full working order. 4hrs labour plus part, total 239 ex vat.<\/p>

16\/05\/2023 07:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56682","activity_ticket_id":"53680","ticket_reference":"HDT54761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecorate after leak into pantry ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"1451","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1451","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/05\/23","activity_end":"2023-05-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66061","activity_notes":"Redecorate after leak into pantry","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2023 09:58 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 11:17 (sandra)<\/b>emailed for Monday 22nd <\/p>

12\/05\/2023 14:04 (sandra)<\/b>Tenant will provide access on Monday 22nd - from 2pm.<\/p>

23\/05\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56683","activity_ticket_id":"53291","ticket_reference":"HDT54372","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15075 - Redecoration of common parts - Mercer Walk Basement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/05\/23","activity_end":"2023-05-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66062","activity_notes":"Redecoration of common parts - Mercer Walk Basement ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 16:44 (jane)<\/b>Wall protection buffers on order x 33No <\/p>

12\/04\/2023 16:31 (jane)<\/b>Estimated delivery date of wall protection buffers - 16\/05\/2023<\/p>

19\/04\/2023 11:19 (dean)<\/b>Done<\/p>

12\/05\/2023 10:07 (dean)<\/b>Done <\/p>

18\/05\/2023 15:51 (travis)<\/b>Bump stops fitted to all walls in basement corridor.<\/p>

18\/05\/2023 20:56 (roy)<\/b>Assist Travis with bin runners<\/p>

19\/05\/2023 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56684","activity_ticket_id":"53677","ticket_reference":"HDT54758","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Removal of items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/23","activity_end":"2023-05-17 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66063","activity_notes":"WEDNESDAYSo that will be dropping off the boxes from the Tea House at the unit, picking up the two large black clapperboard sections and then picking up some further items from another address locally, to be brought back to Covent Garden. The clapperboard sections to be stored in the Teahouse and Lynseys items to be delivered to 2nd floor of 83\/84 Long Acre.Please could we arrange for Reddans to take the boxes of flowers (pictured here) from the tea house to our storage unit in Twickenham. Then can they bring the two parts of the clapperboard that are in the storage unit back to the Tea House as am arranging of the clapperboard to be collected later next week.Copying Izabela in case there are any boxes that she doesnt want to be taken.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 08:54 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 11:36 (sandra)<\/b>Wednesday 7am<\/p>

17\/05\/2023 15:40 (travis)<\/b>Collection & removal of various items.<\/p>

17\/05\/2023 15:40 (travis)<\/b>Collection & removal of various items.<\/p>

18\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>

19\/05\/2023 08:01 (roy)<\/b>Assist Travis with removal of items<\/p>

26\/05\/2023 10:34 (korweb)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2023 10:35 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56685","activity_ticket_id":"53681","ticket_reference":"HDT54762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bedroom light not turning off ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/23","activity_end":"2023-05-12 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66064","activity_notes":"the tenant reported that the bedroom lights are not turning off.Can you arrange for an electrician to investigate today. Please collect keys for access.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 12:30 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 14:53 (sandra)<\/b>for today <\/p>

12\/05\/2023 15:11 (alan)<\/b>Replace faulty light switch in bedroom, test and Leave working <\/p>

12\/05\/2023 15:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56686","activity_ticket_id":"53682","ticket_reference":"HDT54763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water dripping inside the cupboards (comm parts","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/23","activity_end":"2023-05-12 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66065","activity_notes":"water dripping inside the cupboards (comm parts)There are water pipes \/water meters passing through.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 12:53 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 14:26 (sandra)<\/b>for today <\/p>

12\/05\/2023 15:05 (sandra)<\/b>leak from Flat 5 2nd Floor <\/p>

15\/05\/2023 08:48 (michaelk)<\/b>Attended site to investigate reported leak in common parts riser. Traced the fault to the water meter for flat 5. Collected replacement 3\/4inch seals and returned to fit leaving in full working order. 2hrs labour 95<\/p>

15\/05\/2023 09:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56687","activity_ticket_id":"53678","ticket_reference":"HDT54759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine faulty and dishwasher ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/23","activity_end":"2023-05-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66066","activity_notes":"pick up keys for repairaid Tuesday 16th 12 - 4pm","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 09:01 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:02 (sandra)<\/b>emailed for appointment <\/p>

12\/05\/2023 12:04 (sandra)<\/b>We will be able to attend on Tuesday afternoon 12-6pm<\/p>

12\/05\/2023 14:06 (sandra)<\/b>Please collect Flat keys. Thanks<\/p>

17\/05\/2023 07:24 (iain)<\/b>Access for Repairaid.<\/p>

17\/05\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56688","activity_ticket_id":"53683","ticket_reference":"HDT54764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/23","activity_end":"2023-06-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66067","activity_notes":"Electrical boilers and controls booked for Tuesday morning. vacant so please collect keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 14:14 (sandra)<\/b>emailed for Tuesday 8am <\/p>

12\/05\/2023 14:38 (sandra)<\/b>confirmed <\/p>

16\/05\/2023 09:55 (sandra)<\/b>rescheduled due to tenant still being there <\/p>

25\/05\/2023 14:30 (sandra)<\/b>12th June <\/p>

25\/05\/2023 14:31 (sandra)<\/b>Vacant from 12th with keys <\/p>

13\/06\/2023 10:08 (michaelk)<\/b>Attended site to inspect the electric boiler for operation and to complete functional testing. Left fully operational 2hrs labour. 95<\/p>

13\/06\/2023 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56689","activity_ticket_id":"53684","ticket_reference":"HDT54765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1175","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1175","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/23","activity_end":"2023-05-16 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66068","activity_notes":"Gas compliance testing without PATTuesday 16th after 10am ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 15:20 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 11:34 (sandra)<\/b>16th<\/p>

17\/05\/2023 06:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/05\/2023 08:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56690","activity_ticket_id":"53291","ticket_reference":"HDT54372","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15075 - Redecoration of common parts - Mercer Walk Basement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/23","activity_end":"2023-05-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66069","activity_notes":"Redecoration of common parts - Mercer Walk Basement ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2023 16:44 (jane)<\/b>Wall protection buffers on order x 33No <\/p>

12\/04\/2023 16:31 (jane)<\/b>Estimated delivery date of wall protection buffers - 16\/05\/2023<\/p>

19\/04\/2023 11:19 (dean)<\/b>Done<\/p>

12\/05\/2023 10:07 (dean)<\/b>Done <\/p>

18\/05\/2023 15:51 (travis)<\/b>Bump stops fitted to all walls in basement corridor.<\/p>

18\/05\/2023 20:56 (roy)<\/b>Assist Travis with bin runners<\/p>

19\/05\/2023 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56691","activity_ticket_id":"53685","ticket_reference":"HDT54766","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15516 - HIU and MVHR full annual service to units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1-3 Mercer Walk ","cs_id":"2198","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2198","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/23","activity_end":"2023-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66070","activity_notes":"HIU and MVHR full annual service to units over two days For Monday 5th June and Tuesday 6th June - Access has been arranged will all tenants. They have all been notified. Please collect all keys from the security office but please knock before entering as the tenants may be home and can give access directly.","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2023 11:20 (jane)<\/b>Parts expected in beginning of June <\/p>

26\/05\/2023 16:54 (sandra)<\/b>filters in reception <\/p>

30\/05\/2023 13:28 (jane)<\/b>Requested access for Monday 5th June and Tuesday 6th June x 24No properties <\/p>

01\/06\/2023 13:31 (jane)<\/b>For Monday 5th June and Tuesday 6th June - Access has been arranged will all tenants. They have all been notified. Please collect all keys from the security office but please knock before entering as the tenants may be home and can give access directly. <\/p>

06\/06\/2023 14:25 (alan)<\/b>Quoted works <\/p>

06\/06\/2023 14:25 (alan)<\/b>Quoted works <\/p>

06\/06\/2023 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56692","activity_ticket_id":"53686","ticket_reference":"HDT54767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.01, 8a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.01, 8a Gerrard Street ","cs_id":"1362","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/23","activity_end":"2023-05-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66071","activity_notes":"Gas compliance testing without PAT15th 11 - 3pm","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 16:10 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 16:11 (sandra)<\/b>15th 11 - 3pm<\/p>

16\/05\/2023 06:20 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/05\/2023 07:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56693","activity_ticket_id":"53687","ticket_reference":"HDT54768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/23","activity_end":"2023-05-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66072","activity_notes":"Gas compliance testing without PATMONDAY 11 - 3PM ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 16:25 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 16:26 (sandra)<\/b>2.01 - 15th of May, between 11 am and 3 pm<\/p>

16\/05\/2023 06:20 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/05\/2023 07:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56694","activity_ticket_id":"53688","ticket_reference":"HDT54769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/05\/23","activity_end":"2023-05-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66073","activity_notes":"Gas compliance testing without PAT26th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 16:31 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 16:33 (sandra)<\/b>17th Wednesday 11 - 3pm <\/p>

22\/05\/2023 09:11 (sandra)<\/b>waiting on appointment <\/p>

22\/05\/2023 09:38 (sandra)<\/b>Friday 26th 11 - 3pm <\/p>

26\/05\/2023 15:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/05\/2023 16:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56695","activity_ticket_id":"53689","ticket_reference":"HDT54770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/23","activity_end":"2023-05-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66074","activity_notes":"Gas compliance testing without PATTODAY 11 - 3PM ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 16:34 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 16:35 (sandra)<\/b>Wednesday 17th 11 - 3pm <\/p>

22\/05\/2023 09:11 (sandra)<\/b>waiting on appointment <\/p>

22\/05\/2023 09:34 (sandra)<\/b>TODAY 11 - 3PM<\/p>

22\/05\/2023 17:01 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/05\/2023 20:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56696","activity_ticket_id":"53690","ticket_reference":"HDT54771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.02, 8a Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/23","activity_end":"2023-05-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66075","activity_notes":"Gas compliance testing without PATTODAY 11 - 3PM ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 16:39 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 11:33 (sandra)<\/b> Wedneday 17th 11 - 3pm<\/p>

22\/05\/2023 09:10 (sandra)<\/b>waiting on appointment <\/p>

22\/05\/2023 09:36 (sandra)<\/b>TODAY 11 - 3PM <\/p>

22\/05\/2023 17:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/05\/2023 20:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56697","activity_ticket_id":"53691","ticket_reference":"HDT54772","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No Power:","ticket_address_1":"St Martins Courtyard","ticket_address_2":"Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard","cs_id":"2539","cs_address_2":"Slingsby Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2539","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/23","activity_end":"2023-05-13 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66076","activity_notes":"No Power in Bills and next door Indian restaurants.Sonia felt it was UK Power Networks problem but wanted to make sure as she didn't want to be sued for loss of earnings.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2023 09:12 (System)<\/b>Ticket Created<\/p>

14\/05\/2023 09:58 (roy)<\/b>No power to 2 restaurants.Sonia wanted us to check to make sure it wasn't her responsibility and it was UK power Networks. Confirmed it was and 5 minutes later they turned up and replaced blown fuseAll ok<\/p>

14\/05\/2023 13:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56698","activity_ticket_id":"53692","ticket_reference":"HDT54773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Waste pipe:","ticket_address_1":"Flat 2","ticket_address_2":"11A ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2540","cs_address_2":"11A ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2540","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/23","activity_end":"2023-05-14 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66077","activity_notes":"Blocked Waste pipe: Blockage to washing machine and sink flooding everywhere","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2023 09:54 (System)<\/b>Ticket Created<\/p>

14\/05\/2023 10:00 (roy)<\/b>Cleared blockage to sink and washing machineTested all ok<\/p>

14\/05\/2023 13:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56699","activity_ticket_id":"53693","ticket_reference":"HDT54774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light in cupboard not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Wardour Street ","cs_id":"2377","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PH","ticket_client_site":"2377","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/23","activity_end":"2023-05-15 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66078","activity_notes":"light in cupboard not working ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 09:15 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 11:13 (alan)<\/b>Light in storage cupboard, not working following leakRepaired burnt out connection inside fitting, tested and left working<\/p>

15\/05\/2023 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56700","activity_ticket_id":"53694","ticket_reference":"HDT54775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"floor tiles to be looked at ","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/23","activity_end":"2023-05-15 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66079","activity_notes":"AFTER 1PM TODAY AND PICTURES SEPARATELY We recently spilled some water on our bathroom floor. It seems the floor is not water proof and there are some gaps between the tiles as these swelled up (see pictures attached). Do we need to do something here? I hope it does not start going mouldy.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 09:33 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 10:16 (sandra)<\/b>AFTER 1PM TODAY <\/p>

15\/05\/2023 15:25 (travis)<\/b>Attended to view the extent of damaged bathroom floor tiles and found the floor is actually a bathroom\/kitchen, type of laminate flooring,This cannot be repaired and and almost impossible to match,so Lillian wants a quote for a lino floor with a similar tiled colour.I will attach quote details to the email.<\/p>

15\/05\/2023 15:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56702","activity_ticket_id":"53695","ticket_reference":"HDT54776","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water coming in from above ","ticket_address_1":"Flat 4","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"846","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"846","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/23","activity_end":"2023-05-15 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66081","activity_notes":"water coming in from above marco has a key to the above flat ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 13:02 (System)<\/b>Ticket Created<\/p>

16\/05\/2023 06:27 (michaelk)<\/b>Attended site to investigate a leak in to flat4. The problem was traced to flat 5's toilet, lifting the carpet revealed the leak when the toilet was flushed. The toilets cistern wasn't accessible and has been built in, the owner needs to completely clear the area for a repair to be completed. The toilet has been labelled not to be used, by the onsite manager. 2hrs labour 95<\/p>

16\/05\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56703","activity_ticket_id":"53696","ticket_reference":"HDT54777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors to be fitted ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/06\/23","activity_end":"2023-06-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66082","activity_notes":"window restrictors to be fitted friday 26th 11 - 3pm ","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2023 13:07 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 13:07 (sandra)<\/b>to be booked in <\/p>

19\/05\/2023 10:44 (sandra)<\/b>emailed for date to book in @pelleringroup.com<\/p>

22\/05\/2023 15:50 (sandra)<\/b>Friday 26th 11 - 3pm <\/p>

26\/05\/2023 14:14 (iain)<\/b>Restrictors on order with Ironmongorydirect.<\/p>

31\/05\/2023 14:48 (jane)<\/b>Requested access for Tuesday 6th June in the morning to fit the new window restrictors <\/p>

01\/06\/2023 14:59 (jane)<\/b>Client providing access for Wednesday 7th June between 11am and 3pm <\/p>

07\/06\/2023 12:15 (travis)<\/b>Window restrictors fitted to all windows.<\/p>

07\/06\/2023 12:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56704","activity_ticket_id":"53697","ticket_reference":"HDT54778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/05\/23","activity_end":"2023-05-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66083","activity_notes":"Mid day with tenant - can you look at the shower for me and advise The tenant reported the ventilation system is still not operational. PCB for this ventilation system was replaced last year Apparently, some significant work is needed on the bathroom ceiling, which may involve intrusive work. Can you please double-check and confirm?Intermittent light switch in the guest bedroom,Shower drain gets blocked very often. Can this be checked?","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 13:28 (System)<\/b>Ticket Created<\/p>

16\/05\/2023 13:55 (alan)<\/b>1. Look at ventilation systems and report back Bathroom ceiling will need to be removed around ventilation unit to carry out further works2. Order replacement, dimmer switch, modules for bedroom to return Wednesday3. Look at drainage from shower all appears to be flowing away okay however, tenant says it blocks regularly<\/p>

19\/05\/2023 16:54 (alan)<\/b>Return to and replace 3 faulty dimmer modules in bedroom<\/p>

24\/05\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56705","activity_ticket_id":"53698","ticket_reference":"HDT54779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/05\/23","activity_end":"2023-05-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66084","activity_notes":"list of works Ensuite room closet very apparent stains against back wall, looks more like oil or water stains might need to check it is not a leak Den really big crack in the corner (other rooms have small ones, not sure if need to fill in) Power board missing small knob to open, just a holeEntrance ceiling slight discolouration on the right vertical side not sure if due to paint job or leaking water stains","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2023 13:33 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 14:04 (sandra)<\/b>Wednesday 8am waiting on confirmation <\/p>

15\/05\/2023 14:43 (sandra)<\/b>8am Wednesday with keys <\/p>

17\/05\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56706","activity_ticket_id":"53700","ticket_reference":"HDT54781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15586 - Replacement blinds ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/06\/23","activity_end":"2023-06-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66085","activity_notes":"Replacement blinds Attending on Friday morning 9th June to fit 5No new blinds via management keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 15:13 (jane)<\/b>Blinds on order - 2 weeks lead-time<\/p>

31\/05\/2023 14:41 (jane)<\/b>Anticipated Dispatch Date - 09\/06\/2023 <\/p>

06\/06\/2023 14:13 (jane)<\/b>Requested access for Friday morning 9th June <\/p>

06\/06\/2023 14:44 (jane)<\/b>Attending on Friday morning 9th June to fit 5No new blinds via management keys <\/p>

09\/06\/2023 15:00 (iain)<\/b>Replacement blinds.<\/p>

09\/06\/2023 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56707","activity_ticket_id":"53699","ticket_reference":"HDT54780","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15572 - Alarm replacements ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/23","activity_end":"2023-05-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66086","activity_notes":"Alarm replacements TUESDAY Flat 5, 127 Long Acre only. collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 16:45 (sandra)<\/b>emailed for 18th at 8am <\/p>

17\/05\/2023 14:29 (sandra)<\/b>please book in with all the tenants <\/p>

19\/05\/2023 15:20 (sandra)<\/b>emailed for access 127 on Tuesday and 15 Slingsby on Friday <\/p>

22\/05\/2023 15:21 (sandra)<\/b>WAITING FOR SLINGSBY CONFIRMATION FOR FRIDAY <\/p>

23\/05\/2023 10:02 (sandra)<\/b>Tenant home for 127 Long Acre today<\/p>

23\/05\/2023 12:11 (sandra)<\/b>Chased Sue regarding 15 Slingsby access for Friday <\/p>

23\/05\/2023 14:46 (michaelk)<\/b>Completed quoted works. 70 ex vat.<\/p>

26\/05\/2023 15:57 (michaelk)<\/b>Completed installation of 6 x co alarms.Total 490<\/p>

26\/05\/2023 16:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56708","activity_ticket_id":"53701","ticket_reference":"HDT54782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main entrance door not shutting correctly.","ticket_address_1":"9 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Wardour Street","cs_id":"2542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2542","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/23","activity_end":"2023-05-16 08:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66087","activity_notes":"Main entrance door not shutting correctly.","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 08:59 (System)<\/b>Ticket Created<\/p>

16\/05\/2023 12:28 (alan)<\/b>Oil and grease up, locking, mechanism and leave working<\/p>

16\/05\/2023 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56709","activity_ticket_id":"53702","ticket_reference":"HDT54783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 lights out on landing 1st floor and hook for fire extinguisher","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/05\/23","activity_end":"2023-05-25 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66088","activity_notes":"2 lights out on landing 1st floor and hook for fire extinguisher needs to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 09:53 (System)<\/b>Ticket Created<\/p>

22\/05\/2023 10:15 (sandra)<\/b>light on order <\/p>

22\/05\/2023 10:15 (sandra)<\/b>ETA wednesday <\/p>

25\/05\/2023 11:30 (alan)<\/b>Replace 2 Faulty down lighters and 1 faulty emergency light fitting <\/p>

25\/05\/2023 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56710","activity_ticket_id":"53703","ticket_reference":"HDT54784","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"toilet is leaking due to rodent abuse ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/23","activity_end":"2023-05-16 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66089","activity_notes":"toilet is leaking due to rodent abuse ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 10:02 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 06:57 (michaelk)<\/b>Attended site to investigate gents toilet leak. Found the the flexible pan connector had been chewed through again by a rodent. We attended the suppliers and collected 2 x rodent protection devices for both gents toilets. The toilets were removed and the rodent devices were fitted into the existing soil pipes and tested for correct operation. The toilets were then re-fitted and masik sealed back into position and tested for correct operation. 2 x engineers, total hrs 11. Total cost 589.80 ex vat.<\/p>

17\/05\/2023 08:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56711","activity_ticket_id":"53704","ticket_reference":"HDT54785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15598 - Replacement dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/23","activity_end":"2023-05-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66090","activity_notes":"Replacement dishwasher option one To supply and install new Indesit D1E2B19UK dishwasher, connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 11:30 (sandra)<\/b>waiting on credit card to order <\/p>

19\/05\/2023 10:57 (sandra)<\/b>booked for Tuesday 23rd 10 - 2pm<\/p>

23\/05\/2023 13:08 (alan)<\/b>Replace dishwasher quoted job<\/p>

23\/05\/2023 13:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56712","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/23","activity_end":"2023-05-16 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66091","activity_notes":"Refurbishment of second floor office ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56713","activity_ticket_id":"53705","ticket_reference":"HDT54786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 4","ticket_address_2":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2544","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2544","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/23","activity_end":"2023-05-16 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66092","activity_notes":"no hot water - access with keys Flat 4 has started to complain about not having any hot water, could this be checked ASAP?","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 11:39 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 07:00 (michaelk)<\/b>Attended site to investigate hot water fault. Found system pressure low which had caused the f1 fault. Re-pressurised and tested all all boiler components and all system connections for the cause, none could be found. Note; there are a large amount of pipe joints which are not accessible, I would recommend monitoring the pressure and maybe introducing a leak sealer. 2hrs labour 95<\/p>

17\/05\/2023 08:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56714","activity_ticket_id":"53706","ticket_reference":"HDT54787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" please arrange for electrician to check on the light fittings.","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/23","activity_end":"2023-05-18 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66093","activity_notes":" please arrange for electrician to check on the light fittings.LILIAN SAID CAN YOU BUZZ AT THE DOOR FOR ENTRY ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 12:16 (System)<\/b>Ticket Created<\/p>

16\/05\/2023 12:17 (sandra)<\/b>waiting on access <\/p>

17\/05\/2023 15:48 (sandra)<\/b>I have asked for access on the Chinatown site but the tenant has not come back to me.Can you book this for tomorrow please.<\/p>

18\/05\/2023 15:53 (alan)<\/b>Replace damaged lamp holders to both the hanging lights in the main room<\/p>

18\/05\/2023 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56715","activity_ticket_id":"53707","ticket_reference":"HDT54788","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak from Flat C ","ticket_address_1":"Flat C","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"2005","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2005","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/23","activity_end":"2023-05-18 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66094","activity_notes":"leak from Flat C as there is a leak on the bathroom area leaking into the rear well that needs addressing The lady isnt here always for long so need to get this sorted out while we can gain access? If you can come back to me asap I she is chasing me again and I need to call her.","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 12:22 (System)<\/b>Ticket Created<\/p>

16\/05\/2023 12:22 (sandra)<\/b>waiting on access <\/p>

18\/05\/2023 21:52 (michaelk)<\/b>Attended site to investigate reported leak into lightwell. The leak is being caused by a toilet cistern which has no immediate isolation, preventing the repair. The owner was informed of what work is required. 2hrs labour 95<\/p>

19\/05\/2023 07:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56716","activity_ticket_id":"53505","ticket_reference":"HDT54586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer has a rip in the door seal ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/23","activity_end":"2023-05-16 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66095","activity_notes":"washer\/dryer has a rip in the door seal pick up keys and i will confirm once lilian gets back to me ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2023 11:31 (System)<\/b>Ticket Created<\/p>

19\/04\/2023 15:19 (sandra)<\/b>Monday 24th 10 - 2pm<\/p>

20\/04\/2023 10:04 (sandra)<\/b>booked and waiting on tenant or keys information <\/p>

25\/04\/2023 10:21 (sandra)<\/b>New door seal on order<\/p>

03\/05\/2023 10:19 (sandra)<\/b>Could we arrange a return visit for Tuesday, 09\/05, between 10am and 2pm? <\/p>

09\/05\/2023 16:45 (sandra)<\/b>rebooked 16th between 10 - 2pm <\/p>

16\/05\/2023 12:43 (sandra)<\/b>keys <\/p>

17\/05\/2023 07:25 (iain)<\/b>Access for Repairaid.<\/p>

17\/05\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56717","activity_ticket_id":"53708","ticket_reference":"HDT54789","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"DS\/SW\/15600 - Concrete pillars and cross beams redecoration","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Wellington Court ","cs_id":"2543","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2543","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/05\/23","activity_end":"2023-05-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66096","activity_notes":"concrete pillars and cross beams redecoration THURSDAY MORNING ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2023 15:49 (sandra)<\/b>emailed for Thursday <\/p>

19\/05\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56718","activity_ticket_id":"53709","ticket_reference":"HDT54790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15602 - Redecorate ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/05\/23","activity_end":"2023-05-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66097","activity_notes":"Redecorate please tell me when I can book this in ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2023 15:47 (sandra)<\/b>emailed for Monday <\/p>

23\/05\/2023 09:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56719","activity_ticket_id":"53710","ticket_reference":"HDT54791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sign to be put back up ","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/05\/23","activity_end":"2023-05-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66098","activity_notes":"Can you please send someone at the above mentioned property to get the exit sign back up on the main entrance door and the metal CBRE plaque back on the wall?A new plaque can be collected from our office and the fire exit sign can be found in the common parts","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 14:04 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 11:45 (iain)<\/b>Signage.<\/p>

17\/05\/2023 11:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56720","activity_ticket_id":"53677","ticket_reference":"HDT54758","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Removal of items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/23","activity_end":"2023-05-17 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66099","activity_notes":"Please could we arrange for Reddans to take the boxes of flowers (pictured here) from the tea house to our storage unit in Twickenham. Then can they bring the two parts of the clapperboard that are in the storage unit back to the Tea House as am arranging of the clapperboard to be collected later next week.If its possible for them to do this on Monday, I can meet them at Twickenham if needed?Copying Izabela in case there are any boxes that she doesnt want to be taken.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2023 08:54 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 11:36 (sandra)<\/b>Wednesday 7am<\/p>

17\/05\/2023 15:40 (travis)<\/b>Collection & removal of various items.<\/p>

17\/05\/2023 15:40 (travis)<\/b>Collection & removal of various items.<\/p>

18\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>

19\/05\/2023 08:01 (roy)<\/b>Assist Travis with removal of items<\/p>

26\/05\/2023 10:34 (korweb)<\/b>(Ticket Re-Opened)<\/p>

26\/05\/2023 10:35 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56721","activity_ticket_id":"53711","ticket_reference":"HDT54792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wall insulation ","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2107","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2107","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/23","activity_end":"2023-05-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66100","activity_notes":"wall insulation booked for Thursday with keys PM Upon EPC assessment inspection, we have been asked to provide proof of a minimum of 50mm wall insulation for this flat.","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 15:30 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 15:23 (sandra)<\/b>I have contacted the tenant but received no reply. I will try again and keep you updated. <\/p>

17\/05\/2023 15:28 (sandra)<\/b>You can attend tomorrow afternoon with management keys. <\/p>

18\/05\/2023 15:46 (alan)<\/b>Attended property as requested and removed lighting socket and back box on outside wall to check thickness of thermal insulation present.As per the attached photos, we found there is 60 mm of thermal insulation board in the wall.Reinstated the back box and lighting socket back onto the wall when completed<\/p>

18\/05\/2023 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56722","activity_ticket_id":"53712","ticket_reference":"HDT54793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smell of gas ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/23","activity_end":"2023-05-17 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66101","activity_notes":"Smell of gas ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 15:34 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 07:05 (michaelk)<\/b>Attended site to investigate reported gas smell to flat 3, no leak could be found however we was then informed that the leak was actually flat 2. Flat 2 was Attended and a 0.5mb drop was detected on the system after the secondary meter in the flat. The meter was capped and we will re-attend this morning for further investigation. 3hrs labour 140<\/p>

18\/05\/2023 07:17 (michaelk)<\/b>Attended site to continue to trace and repair a gas leak identified in flat 2. The dishwasher was removed and an isolation valve was installed to seperate the gas run, the pipework was then broken down into sections which weren't accessible. The gas leak was then identified on a 22mm coupling, which was cut out and replaced, the flat was then re- tested and passed. The meters in flats 2 and 3 are secondary meters, that then required us to test the complete gas run as a commercial tighteness test. The restaurant beneath the flats was closed, this meant we had to wait for the shop to open for us to complete the tighteness testing and reinstate both flats. Note; the landlord needs to give access to the ecv, at the meter, at all times. For example security holding a master key the shop for out of hours emergencies. 6hrs labour, 2 x engineers total 280.<\/p>

18\/05\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56723","activity_ticket_id":"53713","ticket_reference":"HDT54794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1558","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1558","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"17\/05\/23","activity_end":"2023-05-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66102","activity_notes":"list of works 1. Intercom camera might need to be fixed. Would it be possible to be checked?2. The heating panels have an Er flashing on and off. The heating panel in the corridor doesnt even turn on. And the pressure gauge in the boiler is on 0. The water works, but I cant make the heating work. ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2023 15:57 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 21:45 (michaelk)<\/b>Attended site to investigate reported heating faults. We have reprogrammed the controls and changes batteries to the hallway controller. Left system fully operational. 3hrs labour plus parts, total 145 ex vat.<\/p>

19\/05\/2023 14:35 (sandra)<\/b>tenant not answering. Emailed Sal to email the tenant with a more detailed description of what is wrong <\/p>

23\/05\/2023 10:01 (sandra)<\/b>chased tenant for access <\/p>

25\/05\/2023 15:29 (sandra)<\/b>emailed Sal for further advice on this one as tenant cannot be contacted on number he gave us.<\/p>

25\/05\/2023 15:51 (sandra)<\/b>(Placed On Hold) client is trying to contact the tenant to find out more information. Has asked it be put on hold until he advises<\/p>

20\/06\/2023 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56724","activity_ticket_id":"53713","ticket_reference":"HDT54794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1558","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1558","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/05\/23","activity_end":"2023-05-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66103","activity_notes":"list of works Keys 2. The heating panels have an Er flashing on and off. The heating panel in the corridor doesnt even turn on. And the pressure gauge in the boiler is on 0. The water works, but I cant make the heating work. ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 15:57 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 21:45 (michaelk)<\/b>Attended site to investigate reported heating faults. We have reprogrammed the controls and changes batteries to the hallway controller. Left system fully operational. 3hrs labour plus parts, total 145 ex vat.<\/p>

19\/05\/2023 14:35 (sandra)<\/b>tenant not answering. Emailed Sal to email the tenant with a more detailed description of what is wrong <\/p>

23\/05\/2023 10:01 (sandra)<\/b>chased tenant for access <\/p>

25\/05\/2023 15:29 (sandra)<\/b>emailed Sal for further advice on this one as tenant cannot be contacted on number he gave us.<\/p>

25\/05\/2023 15:51 (sandra)<\/b>(Placed On Hold) client is trying to contact the tenant to find out more information. Has asked it be put on hold until he advises<\/p>

20\/06\/2023 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56725","activity_ticket_id":"53714","ticket_reference":"HDT54795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"paint one bedroom ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/05\/23","activity_end":"2023-05-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66104","activity_notes":"paint one bedroom can this be done this week and lilian will give access if you let me know the day","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2023 16:29 (System)<\/b>Ticket Created<\/p>

16\/05\/2023 16:30 (sandra)<\/b>Arrange a date\/time and I will attend with him.<\/p>

22\/05\/2023 08:59 (dean)<\/b>Done<\/p>

22\/05\/2023 09:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56726","activity_ticket_id":"53715","ticket_reference":"HDT54796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/23","activity_end":"2023-05-17 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66105","activity_notes":"no hot watertenant home all day ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 09:11 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 06:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/05\/2023 09:41 (michaelk)<\/b>This job was rectified when carrying out the compliance testing. No charge<\/p>

18\/05\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56727","activity_ticket_id":"53716","ticket_reference":"HDT54797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bubble tea board repair ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-24 Newport Court ","cs_id":"1299","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1299","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/23","activity_end":"2023-05-17 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66106","activity_notes":"Bubble tea board repair Please may I raise a job for Travis to repair the bubble tea board on Newport Court. One of the fixings has come off and needs replacing. Can the other fixings be tightened as well. I can liaise with Travis.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 09:49 (System)<\/b>Ticket Created<\/p>

19\/05\/2023 09:41 (travis)<\/b>Advertising frame repairs and cleaning.<\/p>

19\/05\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56728","activity_ticket_id":"53717","ticket_reference":"HDT54798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge compartments to be ordered and window restrictors to be fitted ","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/05\/23","activity_end":"2023-05-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66107","activity_notes":"Fridge compartments to be ordered and window restrictors to be fitted Please wait till we have the fridge compartments so that we can do both at the same time.TENANT HOME FOR ACCESS THURSDAY 25","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 10:50 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 10:53 (sandra)<\/b>email sent for fridge compartments to be ordered <\/p>

17\/05\/2023 16:49 (sandra)<\/b>fridge parts ordered. works to be booked in when parts have arrived nd everything can be done on the same day 3 - 5 days delivery <\/p>

19\/05\/2023 10:37 (sandra)<\/b>emailed for 25th Thursday. restrictors on order and fridge compartments in office <\/p>

19\/05\/2023 14:50 (sandra)<\/b>BOOKED 25TH TENANT HOME FOR ACCESS<\/p>

25\/05\/2023 16:36 (iain)<\/b>Fridge compartments supplied and fitted. Window restrictors supplied and fitted.<\/p>

25\/05\/2023 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56729","activity_ticket_id":"53718","ticket_reference":"HDT54799","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"boiler not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/23","activity_end":"2023-05-17 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66108","activity_notes":"boiler not working in basement ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 11:56 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 07:03 (michaelk)<\/b>Attended site to investigate possible boiler faults in the main plantroom. Found that the complete plantroom had shut down which required us to fault find the system controls to resolve. The bms was indicating that the heating pressurisation unit had failed although the lcd panel on the unit is damaged and unreadable. We worked back to the bms fault relay and reset this which allowed the intake and extract fans to run on auto. The chp units were also reset and all the plant then was checked and was left running on auto.I will forward cost to replace the faulty pressurisation unit controls. 3hrs labour for 2 x engineers. Total 280<\/p>

18\/05\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56730","activity_ticket_id":"53719","ticket_reference":"HDT54800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mice hole to be filled ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/05\/23","activity_end":"2023-05-17 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66109","activity_notes":"Mice hole to be filled The main door to the street has a gap I'm sure they can get through.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 11:58 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 16:00 (iain)<\/b>Supplied and fitted brush strip to front door.<\/p>

17\/05\/2023 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56731","activity_ticket_id":"53720","ticket_reference":"HDT54801","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"can you refit the soap dispenser to the wall please ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/05\/23","activity_end":"2023-05-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66110","activity_notes":"can you refit the soap dispenser to the wall please keys from their office ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 14:14 (System)<\/b>Ticket Created<\/p>

19\/05\/2023 10:46 (travis)<\/b>Refitted the air freshener in common area.<\/p>

19\/05\/2023 10:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56732","activity_ticket_id":"53721","ticket_reference":"HDT54802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/06\/23","activity_end":"2023-06-01 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66111","activity_notes":"redecoration WHEN CAN I BOOK THIS FOR YOU Ensuite room closet very apparent stains against back wall, fill and touch up Crack in Den on skirting board needs painting and touching up Entrance ceiling slight discolouration on the right vertical needs redecorating ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 15:22 (System)<\/b>Ticket Created<\/p>

25\/05\/2023 14:59 (sandra)<\/b>Sal emailed:I have chased the tenant once again and will provide updates asap. <\/p>

31\/05\/2023 13:56 (jane)<\/b>Attending on 1st June via keys but knock first <\/p>

01\/06\/2023 17:51 (dean)<\/b>Done <\/p>

01\/06\/2023 19:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56733","activity_ticket_id":"53722","ticket_reference":"HDT54803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler needs to be wired back to mains ","ticket_address_1":"Flat 3","ticket_address_2":"19-23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2502","cs_address_2":"19-23 Charlotte Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2502","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/23","activity_end":"2023-05-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66112","activity_notes":"Boiler needs to be wired back to mains THURSDAY AT 2PM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 15:26 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 15:28 (sandra)<\/b>2pm Thursday <\/p>

18\/05\/2023 14:35 (alan)<\/b>Investigate no supply to boiler Test thought and found MCB in distribution board to be faulty Replace MCB test and leave working <\/p>

18\/05\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56739","activity_ticket_id":"53723","ticket_reference":"HDT54804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wall insulation ","ticket_address_1":"Flat 1, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1679","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"1679","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/23","activity_end":"2023-05-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66118","activity_notes":"wall insulation We have been requested to provide proof of walls insulation thickness for this flat.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2023 16:50 (System)<\/b>Ticket Created<\/p>

17\/05\/2023 16:52 (sandra)<\/b>waiting on access <\/p>

18\/05\/2023 16:08 (sandra)<\/b>2 - 4pm on Monday <\/p>

22\/05\/2023 14:01 (alan)<\/b>Remove aerial socket on outside wall and socket at opposite end of wall Charlotte Street side of building to check for thermal installation in wall There is no insulation in wall at the points that was checked <\/p>

22\/05\/2023 14:01 (alan)<\/b>Remove aerial socket on outside wall and socket at opposite end of wall Charlotte Street side of building to check for thermal installation in wall There is no insulation in wall at the points that was checked <\/p>

22\/05\/2023 14:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56744","activity_ticket_id":"53724","ticket_reference":"HDT54805","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Move items to 83-84 Long Acre and build","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/05\/23","activity_end":"2023-05-18 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66123","activity_notes":"Move items to 83-84 Long Acre and buildleave 2 on each floor need to happen today Lynnes office is 55 Baker StreetLondon,W1U 8AN,Needs to be done today ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 10:04 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 19:04 (iain)<\/b>Assemble units.<\/p>

18\/05\/2023 20:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56745","activity_ticket_id":"53725","ticket_reference":"HDT54806","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"stain on office ceiling ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"92 Harley Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"1236","cs_address_2":"92 Harley Street ","cs_town":"London ","cs_postcode":"W1G 7HU","ticket_client_site":"1236","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/23","activity_end":"2023-05-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66124","activity_notes":"stain on office ceiling She has a stain in the office ceiling and it may be coming in from above, she isnt sure if the area is damp or not.THURSDAY 25TH AT 10 AM ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 10:18 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 10:19 (sandra)<\/b>Next Thursday is fine if Roy can do 10am please if you can confirm<\/p>

25\/05\/2023 13:24 (roy)<\/b>Repairs to parapet wall<\/p>

25\/05\/2023 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56746","activity_ticket_id":"53726","ticket_reference":"HDT54807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the lights that weren\u00e2\u20ac\u2122t all working - In which case can we get those not working up and running again? ","ticket_address_1":"64 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"64 Shaftesbury Avenue ","cs_id":"2547","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2547","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/05\/23","activity_end":"2023-05-18 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66125","activity_notes":"the lights that werent all working - In which case can we get those not working up and running again? Picture sent separately ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2023 10:25 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 11:34 (michael)<\/b>(Ticket Closed)<\/p>

18\/05\/2023 11:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56747","activity_ticket_id":"53727","ticket_reference":"HDT54808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door lock ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place ","cs_id":"1706","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1706","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/05\/23","activity_end":"2023-05-18 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66126","activity_notes":"The street-level access door to the property does not consistently lock. This morning I could not cause the lock to engage at all when I left for work. I would appreciate your prompt attention to this security issue.This only affects the stairwell\/common areas; there is no issue with the doors to individual flats.","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 10:28 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 19:05 (iain)<\/b>Ease and adjust door, closer, lock and keep.<\/p>

18\/05\/2023 20:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56748","activity_ticket_id":"53728","ticket_reference":"HDT54809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/05\/23","activity_end":"2023-05-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66127","activity_notes":"list of works Measure up blinds in bedroomHandle of window in bedroom loose Check all windows for window restrictorsMonday ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 10:45 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 11:19 (sandra)<\/b>waiting on access <\/p>

19\/05\/2023 10:42 (sandra)<\/b>book for Monday - 22nd.<\/p>

23\/05\/2023 12:40 (iain)<\/b>Refixed window handles.Quotes for blinds and restrictors.<\/p>

23\/05\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56749","activity_ticket_id":"53729","ticket_reference":"HDT54810","ticket_client":"2019","client_name":"School of Wok","ticket_title":"Water Tank is Faulty ","ticket_address_1":"School of Wok ","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/23","activity_end":"2023-05-19 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66128","activity_notes":"Water Tank is Faulty ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 11:28 (System)<\/b>Ticket Created<\/p>

19\/05\/2023 11:39 (michaelk)<\/b>Attended site to investigate expansion vessel. Replacement has been quoted. 1hr labour 50<\/p>

19\/05\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56750","activity_ticket_id":"53730","ticket_reference":"HDT54811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove all items in common parts ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/05\/23","activity_end":"2023-05-18 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66129","activity_notes":"Remove all items in common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 11:57 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 19:05 (iain)<\/b>Remove items from common parts and dispose of.<\/p>

18\/05\/2023 20:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56752","activity_ticket_id":"53731","ticket_reference":"HDT54812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15606 - Replacement Bathroom Floor:","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2545","cs_address_2":"36\/40 Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2545","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/23","activity_end":"2023-06-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66131","activity_notes":"To uplift defective vinyl floor and install ceramic tiles.","activity_timesheet":null,"ticket_notes_combined":"

19\/05\/2023 10:39 (sandra)<\/b>tiles on order<\/p>

23\/05\/2023 17:00 (sandra)<\/b>Confirmed for Thursday 1st June.<\/p>

24\/05\/2023 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56753","activity_ticket_id":"53732","ticket_reference":"HDT54813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room window secondary glazing is stuck open ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"25\/05\/23","activity_end":"2023-05-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66132","activity_notes":"living room window secondary glazing is stuck open ","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2023 14:05 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 09:03 (sandra)<\/b>access asked for Thursday 25th<\/p>

23\/05\/2023 09:47 (sandra)<\/b>keys for access <\/p>

25\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56754","activity_ticket_id":"53733","ticket_reference":"HDT54814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15609 - Replacement shower screen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/23","activity_end":"2023-05-23 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66133","activity_notes":"Replacement shower screen ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2023 12:55 (sandra)<\/b>emailed for access 25th Thursday. awaiting confirmation <\/p>

19\/05\/2023 15:23 (sandra)<\/b>confirmed by Lilian but reminder her the day before. <\/p>

19\/05\/2023 16:10 (sandra)<\/b>confirmed <\/p>

23\/05\/2023 14:55 (michaelk)<\/b>Attended site to carry out quoted works replacing the shower screen. Completed work and left in full working order, total 314.95 ex vat.<\/p>

23\/05\/2023 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56755","activity_ticket_id":"53734","ticket_reference":"HDT54815","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/23","activity_end":"2023-05-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66134","activity_notes":"Additionally, could we arrange for 4x light bulbs to be replaced in the 2nd floor meeting room ","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:05 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 15:07 (sandra)<\/b>LIGHTS TO BE DONE ASAP AND PICTURES TO BE HUNG ON TUESDAY <\/p>

18\/05\/2023 16:56 (sandra)<\/b>pictures can now be hung after lunch <\/p>

23\/05\/2023 12:34 (iain)<\/b>Furniture move.<\/p>

23\/05\/2023 16:10 (travis)<\/b>List of works, pictures, furniture ect.<\/p>

23\/05\/2023 16:17 (alan)<\/b>Replace4 lamps in meeting room in 3rd floor office <\/p>

24\/05\/2023 14:49 (roy)<\/b>Move furnitback into storage.<\/p>

24\/05\/2023 15:59 (michael)<\/b>Hi Michael, As per conversation, please can you ask the guys to move only the furniture which belong to us back to the basement. The boys know what to move.Can this be done tomorrow morning. Kind regards Randall <\/p>

24\/05\/2023 16:08 (iain)<\/b>Furniture move and kitchen cupboard doors.<\/p>

24\/05\/2023 16:24 (sandra)<\/b>To confirm the below has been booked in for next Wednesday 31st.<\/p>

31\/05\/2023 16:13 (travis)<\/b>Packing, delivery of items to Twickenham and mercer walk.<\/p>

31\/05\/2023 17:31 (roy)<\/b>Box up items and take everything to Twickenham.Bring back large flower pots<\/p>

01\/06\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56756","activity_ticket_id":"53734","ticket_reference":"HDT54815","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/23","activity_end":"2023-05-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66135","activity_notes":"TUESDAY after lunch now Also, there are some pictures to be hung, is it possible for someone to be on site on Tuesday (around 10.30am) to hang these at Lynseys direction?","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:05 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 15:07 (sandra)<\/b>LIGHTS TO BE DONE ASAP AND PICTURES TO BE HUNG ON TUESDAY <\/p>

18\/05\/2023 16:56 (sandra)<\/b>pictures can now be hung after lunch <\/p>

23\/05\/2023 12:34 (iain)<\/b>Furniture move.<\/p>

23\/05\/2023 16:10 (travis)<\/b>List of works, pictures, furniture ect.<\/p>

23\/05\/2023 16:17 (alan)<\/b>Replace4 lamps in meeting room in 3rd floor office <\/p>

24\/05\/2023 14:49 (roy)<\/b>Move furnitback into storage.<\/p>

24\/05\/2023 15:59 (michael)<\/b>Hi Michael, As per conversation, please can you ask the guys to move only the furniture which belong to us back to the basement. The boys know what to move.Can this be done tomorrow morning. Kind regards Randall <\/p>

24\/05\/2023 16:08 (iain)<\/b>Furniture move and kitchen cupboard doors.<\/p>

24\/05\/2023 16:24 (sandra)<\/b>To confirm the below has been booked in for next Wednesday 31st.<\/p>

31\/05\/2023 16:13 (travis)<\/b>Packing, delivery of items to Twickenham and mercer walk.<\/p>

31\/05\/2023 17:31 (roy)<\/b>Box up items and take everything to Twickenham.Bring back large flower pots<\/p>

01\/06\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56757","activity_ticket_id":"53735","ticket_reference":"HDT54816","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you raise a job Mercer walk southeast block drain in residential bin store.","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/05\/23","activity_end":"2023-05-18 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66136","activity_notes":"Please can you raise a job Mercer walk southeast block drain in residential bin store.","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:09 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 19:06 (iain)<\/b>Unblocked drain in bin store.<\/p>

18\/05\/2023 20:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56758","activity_ticket_id":"53736","ticket_reference":"HDT54817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.3","cs_id":"2037","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2037","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66137","activity_notes":"list of works -Freezer - To replace door rubber seal. The tenant will be away for 2 weeks as from next Monday. He will shut down the freezer to defrost ready for your engineer.-To install missing restrictors-Broken blinds in the bedroom. Can we discuss alternatives in replacing the curved bespoke blinds. The tenant prefers blackout blinds, which I think it's not possible.","activity_timesheet":null,"ticket_notes_combined":"

18\/05\/2023 17:00 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 17:04 (sandra)<\/b>BOOKED FOR WEDNESDAY. RING LILIAN WHEN YOU ARE ON YOUR WAY <\/p>

24\/05\/2023 16:09 (iain)<\/b>Details for quotes. Blinds, restrictors, window film and freezer seal.<\/p>

25\/05\/2023 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56759","activity_ticket_id":"53736","ticket_reference":"HDT54817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.3","cs_id":"2037","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2037","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/05\/23","activity_end":"2023-05-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66138","activity_notes":"WEDNESDAY - RING LILIAN WHEN YOU ARE ON YOUR WAY 10am list of works -Freezer - To replace door rubber seal. The tenant will be away for 2 weeks as from next Monday. He will shut down the freezer to defrost ready for your engineer. TAKE DETAILS -To install missing restrictors-Broken blinds in the bedroom. Can we discuss alternatives in replacing the curved bespoke blinds. The tenant prefers blackout blinds, which I think it's not possible.","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 17:00 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 17:04 (sandra)<\/b>BOOKED FOR WEDNESDAY. RING LILIAN WHEN YOU ARE ON YOUR WAY <\/p>

24\/05\/2023 16:09 (iain)<\/b>Details for quotes. Blinds, restrictors, window film and freezer seal.<\/p>

25\/05\/2023 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56760","activity_ticket_id":"53737","ticket_reference":"HDT54818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door at the service area has been disabled ","ticket_address_1":"1-3 Horse and Dolphin","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Horse and Dolphin","cs_id":"1177","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1177","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/05\/23","activity_end":"2023-05-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66139","activity_notes":"door at the service area has been disabled pictures separate","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2023 09:24 (System)<\/b>Ticket Created<\/p>

19\/05\/2023 09:25 (sandra)<\/b>for today <\/p>

19\/05\/2023 11:19 (iain)<\/b>Refixed mag lock and emergency push bar.<\/p>

19\/05\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56761","activity_ticket_id":"53738","ticket_reference":"HDT54819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"attend to remove old MAPP signage and the sanitiser in common areas?","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"1235","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1235","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/05\/23","activity_end":"2023-05-19 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66140","activity_notes":"attend to remove old MAPP signage and the sanitiser in common areas?","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2023 10:54 (System)<\/b>Ticket Created<\/p>

19\/05\/2023 12:02 (iain)<\/b>Removed Mapps signage and sanitizer dispenser.<\/p>

19\/05\/2023 12:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56762","activity_ticket_id":"53664","ticket_reference":"HDT54745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"1813","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1813","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/23","activity_end":"2023-05-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66141","activity_notes":"confirmed for tuesday 2 - 4pm with tenant -Faulty Bathroom extract fan,","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2023 10:36 (System)<\/b>Ticket Created<\/p>

12\/05\/2023 09:06 (iain)<\/b>List of works.<\/p>

12\/05\/2023 14:26 (sandra)<\/b>faulty controller replacement emailed for Friday 19th <\/p>

12\/05\/2023 15:42 (iain)<\/b>Mastic area of kitchen worktop.Details taken of bathroom extractor fan, photo attached.Investigate leak. Further investigation required.<\/p>

15\/05\/2023 13:16 (sandra)<\/b>Friday 19th - TENANT HOME FOR ACCESS <\/p>

19\/05\/2023 11:00 (sandra)<\/b>emailed for Tuesday 23rd 2 - 4pm. Awaiting confirmation <\/p>

19\/05\/2023 11:18 (iain)<\/b>Investigated possible leak below window on staircase. Refit slipped slate on roof. No other signs of damage.<\/p>

19\/05\/2023 11:25 (michaelk)<\/b>Attended site to carry repair work following gas inspection. A wireless programmable thermostat, probe and electrode set and burner seal have been installed as detailed. The boiler and controls have been left running fully operational. 4hrs labour plusbparts, total 364 ex vat.<\/p>

22\/05\/2023 11:14 (sandra)<\/b>be able to provide access on Tuesday.<\/p>

23\/05\/2023 16:19 (alan)<\/b>Replace extractor fan in bathroom <\/p>

24\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56763","activity_ticket_id":"53739","ticket_reference":"HDT54820","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"is there now as there is a leak into the porters office. The porter will give access to the block","ticket_address_1":"Flat 1 ","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2548","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2548","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/05\/23","activity_end":"2023-05-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66142","activity_notes":"is there now as there is a leak into the porters office. The porter will give access to the block","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2023 11:19 (System)<\/b>Ticket Created<\/p>

19\/05\/2023 11:37 (travis)<\/b>Attended, removed kitchen plinth and washing machine,Found the underneath to be wet from an internal fault on the machine,all pipeworks and connections checked.This washer dryer has no drying operation anymore,the door clasp is faulty and it is now leaking,so it may be more cost effective to replace rather than repair.I have isolated the machine at the fuse box so the cleaner cannot use it whilst the tenant is abroad.<\/p>

19\/05\/2023 11:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56764","activity_ticket_id":"53740","ticket_reference":"HDT54821","ticket_client":"2019","client_name":"School of Wok","ticket_title":"MDR\/SW\/15611 - Replacement expansion vessel and pipework","ticket_address_1":"School of Wok ","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/23","activity_end":"2023-05-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66143","activity_notes":"Replacement expansion vessel and pipeworkbooked for wednesday 24th ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2023 12:00 (sandra)<\/b>emailed for Wednesday 24th <\/p>

19\/05\/2023 15:01 (sandra)<\/b>booked for wednesday 24th at 8am <\/p>

24\/05\/2023 19:36 (michaelk)<\/b>Attended site to carry out and complete quoted works. Drained cylinder to replace expansion vessel and to replace damaged pipework. Note; the cylinder had no bracket, fixed to the existing vessel. This was added also.Total 245 ex vat.<\/p>

24\/05\/2023 21:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56765","activity_ticket_id":"53449","ticket_reference":"HDT54530","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15544 - Refurbishment of second floor office ","ticket_address_1":"2nd Floor Office","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Office","cs_id":"2504","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2504","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/05\/23","activity_end":"2023-05-19 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66144","activity_notes":"Refurbishment of second floor office ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2023 06:50 (alan)<\/b>Disconnect power where kitchen is being removed <\/p>

05\/05\/2023 11:52 (alan)<\/b>Give access for flooring<\/p>

11\/05\/2023 07:29 (dean)<\/b>Done <\/p>

11\/05\/2023 17:16 (roy)<\/b>Assist Alan with numerous items<\/p>

12\/05\/2023 07:25 (alan)<\/b>1. Remove roller shutter from door2. Realign to light fittings3. Remove light switches from lights where offices were removed and wire lights back onto sensorsRemove rubbish from unit <\/p>

17\/05\/2023 07:26 (iain)<\/b>Collect and deliver kitchen.<\/p>

19\/05\/2023 15:45 (travis)<\/b>Rubbish removed <\/p>

22\/05\/2023 07:03 (alan)<\/b>Help unload kitchen<\/p>

22\/05\/2023 07:03 (alan)<\/b>First fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Second fix electrics for kitchen<\/p>

22\/05\/2023 07:04 (alan)<\/b>Help clear rubbish from 2nd Office<\/p>

22\/05\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56766","activity_ticket_id":"53741","ticket_reference":"HDT54822","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"two handymen to visit the office. We have some artwork that needs hanging, however it\u00e2\u20ac\u2122s quite delicate","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/05\/23","activity_end":"2023-05-19 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66145","activity_notes":"two handymen to visit the office. We have some artwork that needs hanging, however its quite delicate","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2023 12:30 (System)<\/b>Ticket Created<\/p>

19\/05\/2023 15:46 (travis)<\/b>Hang artwork.<\/p>

19\/05\/2023 16:16 (michael)<\/b>(Ticket Closed)<\/p>

19\/05\/2023 19:33 (iain)<\/b>Hang artwork.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56767","activity_ticket_id":"53741","ticket_reference":"HDT54822","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"two handymen to visit the office. We have some artwork that needs hanging, however it\u00e2\u20ac\u2122s quite delicate","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/05\/23","activity_end":"2023-05-19 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66146","activity_notes":"two handymen to visit the office. We have some artwork that needs hanging, however its quite delicate","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2023 12:30 (System)<\/b>Ticket Created<\/p>

19\/05\/2023 15:46 (travis)<\/b>Hang artwork.<\/p>

19\/05\/2023 16:16 (michael)<\/b>(Ticket Closed)<\/p>

19\/05\/2023 19:33 (iain)<\/b>Hang artwork.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56768","activity_ticket_id":"53742","ticket_reference":"HDT54823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Second floor flat ","ticket_address_2":"21 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Second floor flat ","cs_id":"2020","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2020","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/05\/23","activity_end":"2023-05-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66147","activity_notes":"list of works PLEASE COLLECT KEYS FOR ACCESS Please quote if replacement parts is required.-the shower needs to be regrouted-the riser pole that holds the shower head is also very old and is falling off the wall. -the towel rail has come loose on the wall. ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2023 09:09 (System)<\/b>Ticket Created<\/p>

22\/05\/2023 09:10 (sandra)<\/b>waiting on confirmation of access <\/p>

22\/05\/2023 09:22 (sandra)<\/b>COLLECT KEYS <\/p>

24\/05\/2023 12:05 (sandra)<\/b>emailed for confirmation of keys <\/p>

26\/05\/2023 14:12 (iain)<\/b>Chemically cleaned grout. If this is not sufficient it will be 1 man for at least a day.<\/p>

26\/05\/2023 14:13 (iain)<\/b>Fitted new shower riser, refixed towel rail and chemically clean tiles and grout in shower cubicle.<\/p>

26\/05\/2023 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56769","activity_ticket_id":"53734","ticket_reference":"HDT54815","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/05\/23","activity_end":"2023-05-22 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66148","activity_notes":"list of works to move furniture from 23 Neal street to 83-84 Long Acre and what is left to staircase three.Then remove desks from staircase 3 to 83-84 If the boys come to see me, I will show them.Additionally, could we arrange for 4x light bulbs to be replaced in the 2nd floor meeting room (picture attached).Also, there are some pictures to be hung, is it possible for someone to be on site on Tuesday (around 10.30am) to hang these at Lynseys direction?","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:05 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 15:07 (sandra)<\/b>LIGHTS TO BE DONE ASAP AND PICTURES TO BE HUNG ON TUESDAY <\/p>

18\/05\/2023 16:56 (sandra)<\/b>pictures can now be hung after lunch <\/p>

23\/05\/2023 12:34 (iain)<\/b>Furniture move.<\/p>

23\/05\/2023 16:10 (travis)<\/b>List of works, pictures, furniture ect.<\/p>

23\/05\/2023 16:17 (alan)<\/b>Replace4 lamps in meeting room in 3rd floor office <\/p>

24\/05\/2023 14:49 (roy)<\/b>Move furnitback into storage.<\/p>

24\/05\/2023 15:59 (michael)<\/b>Hi Michael, As per conversation, please can you ask the guys to move only the furniture which belong to us back to the basement. The boys know what to move.Can this be done tomorrow morning. Kind regards Randall <\/p>

24\/05\/2023 16:08 (iain)<\/b>Furniture move and kitchen cupboard doors.<\/p>

24\/05\/2023 16:24 (sandra)<\/b>To confirm the below has been booked in for next Wednesday 31st.<\/p>

31\/05\/2023 16:13 (travis)<\/b>Packing, delivery of items to Twickenham and mercer walk.<\/p>

31\/05\/2023 17:31 (roy)<\/b>Box up items and take everything to Twickenham.Bring back large flower pots<\/p>

01\/06\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56770","activity_ticket_id":"53734","ticket_reference":"HDT54815","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/05\/23","activity_end":"2023-05-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66149","activity_notes":"list of works to move furniture from 23 Neal street to 83-84 Long Acre and what is left to staircase three.Then remove desks from staircase 3 to 83-84 If the boys come to see me, I will show them.Additionally, could we arrange for 4x light bulbs to be replaced in the 2nd floor meeting room (picture attached).Also, there are some pictures to be hung, is it possible for someone to be on site on Tuesday (around 10.30am) to hang these at Lynseys direction?","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:05 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 15:07 (sandra)<\/b>LIGHTS TO BE DONE ASAP AND PICTURES TO BE HUNG ON TUESDAY <\/p>

18\/05\/2023 16:56 (sandra)<\/b>pictures can now be hung after lunch <\/p>

23\/05\/2023 12:34 (iain)<\/b>Furniture move.<\/p>

23\/05\/2023 16:10 (travis)<\/b>List of works, pictures, furniture ect.<\/p>

23\/05\/2023 16:17 (alan)<\/b>Replace4 lamps in meeting room in 3rd floor office <\/p>

24\/05\/2023 14:49 (roy)<\/b>Move furnitback into storage.<\/p>

24\/05\/2023 15:59 (michael)<\/b>Hi Michael, As per conversation, please can you ask the guys to move only the furniture which belong to us back to the basement. The boys know what to move.Can this be done tomorrow morning. Kind regards Randall <\/p>

24\/05\/2023 16:08 (iain)<\/b>Furniture move and kitchen cupboard doors.<\/p>

24\/05\/2023 16:24 (sandra)<\/b>To confirm the below has been booked in for next Wednesday 31st.<\/p>

31\/05\/2023 16:13 (travis)<\/b>Packing, delivery of items to Twickenham and mercer walk.<\/p>

31\/05\/2023 17:31 (roy)<\/b>Box up items and take everything to Twickenham.Bring back large flower pots<\/p>

01\/06\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56771","activity_ticket_id":"53743","ticket_reference":"HDT54824","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace blown lamps throughout office and adjust door closer on third floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/23","activity_end":"2023-05-22 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66150","activity_notes":"replace blown lamps throughout office and adjust door closer on third floor ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2023 10:09 (System)<\/b>Ticket Created<\/p>

22\/05\/2023 10:25 (alan)<\/b>Adjust door closer to 3rd floor Replace blown lamps throughout office as needed <\/p>

22\/05\/2023 10:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56772","activity_ticket_id":"53744","ticket_reference":"HDT54825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from storage room 9 ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/23","activity_end":"2023-05-22 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66151","activity_notes":"leak from storage room 9 ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2023 10:21 (System)<\/b>Ticket Created<\/p>

22\/05\/2023 16:41 (michaelk)<\/b>Attended site to investigate water leak in the basement storage area. We found a 4inch branch was open ended which required closing. We collected a 4inch access plug and returned to fit. 2hrs labour plus parts, total 120 ex vat.<\/p>

22\/05\/2023 16:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56773","activity_ticket_id":"53644","ticket_reference":"HDT54725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light in Kitchen not working:","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2535","cs_address_2":"24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2535","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/23","activity_end":"2023-05-22 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66152","activity_notes":"Light in Kitchen not working again : Reddan, pls collect the management keys for access.","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2023 07:53 (System)<\/b>Ticket Created<\/p>

10\/05\/2023 14:12 (alan)<\/b>Repair light in kitchen and leave working <\/p>

10\/05\/2023 14:24 (michael)<\/b>(Ticket Closed)<\/p>

22\/05\/2023 14:27 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/05\/2023 15:47 (sandra)<\/b>ordered new light fitting as there is an intermittent fault with the light <\/p>

25\/05\/2023 10:14 (alan)<\/b>Return to site and replace fitting due to intermittent fault with fitting <\/p>

25\/05\/2023 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56774","activity_ticket_id":"53745","ticket_reference":"HDT54826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15613 - Replacement door frame for washer\/dryer ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/05\/23","activity_end":"2023-05-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66153","activity_notes":"Replacement door frame for washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2023 16:02 (sandra)<\/b>Tuesday, 30\/05, between 10am and 3pm<\/p>

25\/05\/2023 15:08 (sandra)<\/b>Wednesday\/Thursday not available and Lilian wants it fitted ASAPBooked for Tuesday 10 - 3pm <\/p>

30\/05\/2023 13:23 (travis)<\/b>Access for repair aid.<\/p>

30\/05\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56775","activity_ticket_id":"53746","ticket_reference":"HDT54827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower door not closing properly","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/05\/23","activity_end":"2023-05-24 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66154","activity_notes":"shower door not closing properlywith keys ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2023 16:12 (System)<\/b>Ticket Created<\/p>

22\/05\/2023 16:21 (sandra)<\/b>waiting on access <\/p>

22\/05\/2023 16:23 (sandra)<\/b>with keys for entry <\/p>

25\/05\/2023 13:41 (iain)<\/b>Eased and adjusted shower door and fit new seal.<\/p>

25\/05\/2023 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56776","activity_ticket_id":"53747","ticket_reference":"HDT54828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water leak ","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2315","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2315","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/23","activity_end":"2023-05-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66155","activity_notes":"The flooring close to the boiler and the flooring in the bedroom are showing signs of water ingress. Can this please be closed the roof is above this flat the leak is suspected from the boiler ,this is a longstanding issue.keys for access 9 am - 12","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2023 16:40 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 09:29 (michaelk)<\/b>Attended site to investigate <\/p>

23\/05\/2023 14:49 (michaelk)<\/b>Attended site to investigate reported water leak beneath the boiler. Traced the problem to a compression joint which was repaired and left in full working order. 2hrs labour 95Note; there are a couple of joints that look corroded and could possibly leak 8n the future. I will forward a quote to replace all the joints.<\/p>

23\/05\/2023 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56777","activity_ticket_id":"53748","ticket_reference":"HDT54829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet:","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2550","cs_address_2":"36 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2550","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/05\/23","activity_end":"2023-05-23 08:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66156","activity_notes":"Blocked toilet:","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2023 08:51 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 09:02 (roy)<\/b>Unblocked toiletTested and tenants testedAll ok<\/p>

23\/05\/2023 09:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56778","activity_ticket_id":"53638","ticket_reference":"HDT54719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15570 - Repairs to sub ceiling ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Wellington Street ","cs_id":"1830","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1830","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/23","activity_end":"2023-05-23 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66157","activity_notes":"Repairs to sub ceiling ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 15:06 (sandra)<\/b>waiting for confirmation for Friday morning <\/p>

17\/05\/2023 12:36 (sandra)<\/b>booked for Tuesday 23rd<\/p>

17\/05\/2023 16:06 (sandra)<\/b>9.30 on Tuesday 23rd<\/p>

23\/05\/2023 09:25 (alan)<\/b>Help TravisTravis has photos of where fireboard was put up<\/p>

23\/05\/2023 09:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56779","activity_ticket_id":"53749","ticket_reference":"HDT54830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/23","activity_end":"2023-05-23 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66158","activity_notes":"no hot water The water is hot in the morning for a bit but then does not get warm after that for the whole day. We have a temporary work around by putting on the +1 hour hot water button on the geyser. This heats up a bit of hot water separately to the main hot water tank. This is about enough water for a shower."","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2023 09:24 (System)<\/b>Ticket Created<\/p>

24\/05\/2023 07:30 (michaelk)<\/b>Attended site to investigate reported hot water issue. Tested the lower immersion and found no fault and in working order. Tested back through the boiler to the out of hours electrical spur and to the electrical board, with no fault found. I have passed back to the office to test or alter the out of hours controls. 2hrs labour 95<\/p>

24\/05\/2023 07:30 (michaelk)<\/b>Attended site to investigate reported hot water issue. Tested the lower immersion and found no fault and in working order. Tested back through the boiler to the out of hours electrical spur and to the electrical board, with no fault found. I have passed back to the office to test or alter the out of hours controls. 2hrs labour 95<\/p>

24\/05\/2023 09:16 (sandra)<\/b>time clock to be installed to over come the economy seven signal not being received. access asked for Friday <\/p>

25\/05\/2023 10:02 (sandra)<\/b>BOOKED FRIDAY 26TH TENANT WILL BE HOME <\/p>

26\/05\/2023 13:19 (alan)<\/b>Supply and install economy 7 time clock for boiler off peak supply <\/p>

26\/05\/2023 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56780","activity_ticket_id":"53750","ticket_reference":"HDT54831","ticket_client":"1961","client_name":"August Equity","ticket_title":"add an ethernet port to one of the floor boxes ","ticket_address_1":"10 Slingsby Place","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place","cs_id":"2367","cs_address_2":"St Martins Courtyard ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2367","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/23","activity_end":"2023-05-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66159","activity_notes":"add an ethernet port to one of the floor boxes booked Friday ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2023 10:43 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 11:29 (sandra)<\/b>booked in for Wednesday. Awaiting confirmation <\/p>

23\/05\/2023 11:30 (sandra)<\/b>Wednesday morning confirmed <\/p>

23\/05\/2023 11:32 (sandra)<\/b>rescheduled for Thursday <\/p>

25\/05\/2023 10:07 (alan)<\/b>Look at job Order data lead. To return Friday morning <\/p>

25\/05\/2023 15:11 (sandra)<\/b>Returning Friday <\/p>

26\/05\/2023 13:22 (alan)<\/b>Install new data lead to desk and put power lead from desk under floor to floor box<\/p>

26\/05\/2023 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56781","activity_ticket_id":"53751","ticket_reference":"HDT54832","ticket_client":"1961","client_name":"August Equity","ticket_title":"Door handle is falling off ","ticket_address_1":"10 Slingsby Place","ticket_address_2":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Slingsby Place","cs_id":"2367","cs_address_2":"St Martins Courtyard ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2367","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/23","activity_end":"2023-05-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66160","activity_notes":"Door handle is falling off picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2023 12:16 (System)<\/b>Ticket Created<\/p>

26\/05\/2023 09:07 (alan)<\/b>Refix door handle to meeting room door <\/p>

26\/05\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56782","activity_ticket_id":"53752","ticket_reference":"HDT54833","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15601 - Repair and replacement of lighting ","ticket_address_1":"Flat 8, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/23","activity_end":"2023-06-05 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66161","activity_notes":"Returning Monday 5th June Alan the tenant has confirmed for Thursday 1st June for access, if they are not at home on arrival, you can use keys Repair and replacement of lighting ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2023 11:24 (sandra)<\/b>due in Wednesday emailed for Access Thursday <\/p>

30\/05\/2023 09:32 (jane)<\/b>The tenant has confirmed for Thursday 1st June for access, if they are not at home on arrival, you can use keys <\/p>

01\/06\/2023 15:57 (alan)<\/b>Quoted works To return Monday to replace dimmer units<\/p>

05\/06\/2023 13:37 (alan)<\/b>Return to site and replace dimmer switch unit <\/p>

05\/06\/2023 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56783","activity_ticket_id":"53753","ticket_reference":"HDT54834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair wooden kitchen flooring and cracked dimmer switch","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2226","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2226","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/05\/23","activity_end":"2023-05-25 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66162","activity_notes":"repair wooden kitchen flooring and cracked dimmer switch","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2023 14:39 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 15:16 (sandra)<\/b>access being arranged for Thursday <\/p>

24\/05\/2023 16:33 (roy)<\/b>Replaced 4 x dimmer heads<\/p>

24\/05\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56784","activity_ticket_id":"53753","ticket_reference":"HDT54834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair wooden kitchen flooring and cracked dimmer switch","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2226","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2226","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/23","activity_end":"2023-05-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66163","activity_notes":"After 11am Speak to Lillian for access.repair wooden kitchen flooring and cracked dimmer switch","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2023 14:39 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 15:16 (sandra)<\/b>access being arranged for Thursday <\/p>

24\/05\/2023 16:33 (roy)<\/b>Replaced 4 x dimmer heads<\/p>

24\/05\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56785","activity_ticket_id":"53754","ticket_reference":"HDT54835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"total power cut in whole building","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/23","activity_end":"2023-05-23 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66164","activity_notes":"total power cut in whole building","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2023 14:47 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 15:48 (alan)<\/b>Called out to investigate, no power to buildingFault found to be that UK power networks have removed the fusesUK power networks are currently carrying out repairs to the supply to building, and there is currently no update on when the power will be restored<\/p>

23\/05\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56786","activity_ticket_id":"53755","ticket_reference":"HDT54836","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"The RCD circuit breaker has tripped in the electronic box, there\u00e2\u20ac\u2122s currently no access to electricity in the flat ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/23","activity_end":"2023-05-23 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66165","activity_notes":"TENANT HOME FOR ACCESS The RCD circuit breaker has tripped in the electronic box, theres currently no access to electricity in the flat ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2023 14:52 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56787","activity_ticket_id":"53699","ticket_reference":"HDT54780","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15572 - Alarm replacements ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/05\/23","activity_end":"2023-05-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66166","activity_notes":"Alarm replacements ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 16:45 (sandra)<\/b>emailed for 18th at 8am <\/p>

17\/05\/2023 14:29 (sandra)<\/b>please book in with all the tenants <\/p>

19\/05\/2023 15:20 (sandra)<\/b>emailed for access 127 on Tuesday and 15 Slingsby on Friday <\/p>

22\/05\/2023 15:21 (sandra)<\/b>WAITING FOR SLINGSBY CONFIRMATION FOR FRIDAY <\/p>

23\/05\/2023 10:02 (sandra)<\/b>Tenant home for 127 Long Acre today<\/p>

23\/05\/2023 12:11 (sandra)<\/b>Chased Sue regarding 15 Slingsby access for Friday <\/p>

23\/05\/2023 14:46 (michaelk)<\/b>Completed quoted works. 70 ex vat.<\/p>

26\/05\/2023 15:57 (michaelk)<\/b>Completed installation of 6 x co alarms.Total 490<\/p>

26\/05\/2023 16:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56788","activity_ticket_id":"53734","ticket_reference":"HDT54815","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/05\/23","activity_end":"2023-05-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66167","activity_notes":"list of works to move furniture from 23 Neal street to 83-84 Long Acre and what is left to staircase three.Then remove desks from staircase 3 to 83-84 If the boys come to see me, I will show them.Additionally, could we arrange for 4x light bulbs to be replaced in the 2nd floor meeting room (picture attached).Also, there are some pictures to be hung, is it possible for someone to be on site on Tuesday (around 10.30am) to hang these at Lynseys direction?","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:05 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 15:07 (sandra)<\/b>LIGHTS TO BE DONE ASAP AND PICTURES TO BE HUNG ON TUESDAY <\/p>

18\/05\/2023 16:56 (sandra)<\/b>pictures can now be hung after lunch <\/p>

23\/05\/2023 12:34 (iain)<\/b>Furniture move.<\/p>

23\/05\/2023 16:10 (travis)<\/b>List of works, pictures, furniture ect.<\/p>

23\/05\/2023 16:17 (alan)<\/b>Replace4 lamps in meeting room in 3rd floor office <\/p>

24\/05\/2023 14:49 (roy)<\/b>Move furnitback into storage.<\/p>

24\/05\/2023 15:59 (michael)<\/b>Hi Michael, As per conversation, please can you ask the guys to move only the furniture which belong to us back to the basement. The boys know what to move.Can this be done tomorrow morning. Kind regards Randall <\/p>

24\/05\/2023 16:08 (iain)<\/b>Furniture move and kitchen cupboard doors.<\/p>

24\/05\/2023 16:24 (sandra)<\/b>To confirm the below has been booked in for next Wednesday 31st.<\/p>

31\/05\/2023 16:13 (travis)<\/b>Packing, delivery of items to Twickenham and mercer walk.<\/p>

31\/05\/2023 17:31 (roy)<\/b>Box up items and take everything to Twickenham.Bring back large flower pots<\/p>

01\/06\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56789","activity_ticket_id":"53734","ticket_reference":"HDT54815","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/23","activity_end":"2023-05-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66168","activity_notes":"list of works to move furniture from 23 Neal street to 83-84 Long Acre and what is left to staircase three.Then remove desks from staircase 3 to 83-84 If the boys come to see me, I will show them.Additionally, could we arrange for 4x light bulbs to be replaced in the 2nd floor meeting room (picture attached).Also, there are some pictures to be hung, is it possible for someone to be on site on Tuesday (around 10.30am) to hang these at Lynseys direction?","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:05 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 15:07 (sandra)<\/b>LIGHTS TO BE DONE ASAP AND PICTURES TO BE HUNG ON TUESDAY <\/p>

18\/05\/2023 16:56 (sandra)<\/b>pictures can now be hung after lunch <\/p>

23\/05\/2023 12:34 (iain)<\/b>Furniture move.<\/p>

23\/05\/2023 16:10 (travis)<\/b>List of works, pictures, furniture ect.<\/p>

23\/05\/2023 16:17 (alan)<\/b>Replace4 lamps in meeting room in 3rd floor office <\/p>

24\/05\/2023 14:49 (roy)<\/b>Move furnitback into storage.<\/p>

24\/05\/2023 15:59 (michael)<\/b>Hi Michael, As per conversation, please can you ask the guys to move only the furniture which belong to us back to the basement. The boys know what to move.Can this be done tomorrow morning. Kind regards Randall <\/p>

24\/05\/2023 16:08 (iain)<\/b>Furniture move and kitchen cupboard doors.<\/p>

24\/05\/2023 16:24 (sandra)<\/b>To confirm the below has been booked in for next Wednesday 31st.<\/p>

31\/05\/2023 16:13 (travis)<\/b>Packing, delivery of items to Twickenham and mercer walk.<\/p>

31\/05\/2023 17:31 (roy)<\/b>Box up items and take everything to Twickenham.Bring back large flower pots<\/p>

01\/06\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56790","activity_ticket_id":"53756","ticket_reference":"HDT54837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire extinguisher hook on Ground Floor needs to be reattached ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"1643","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1643","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/23","activity_end":"2023-05-23 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66169","activity_notes":"fire extinguisher hook on Ground Floor needs to be reattached ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2023 15:26 (System)<\/b>Ticket Created<\/p>

23\/05\/2023 16:11 (travis)<\/b>Reaffix extinguisher brackets to wall,rehang extinguishers.<\/p>

23\/05\/2023 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56791","activity_ticket_id":"53757","ticket_reference":"HDT54838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd floor window ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":"1970-01-01 01:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66170","activity_notes":"The window handle or lock is faultyFirst room on the right as you come up the stairs onto 2nd floor landing the room window wont close properly and doesnt lock anymore.","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2023 09:10 (System)<\/b>Ticket Created<\/p>

25\/05\/2023 15:14 (sandra)<\/b>25th<\/p>

25\/05\/2023 16:37 (iain)<\/b>Repair to UPVC window handle.<\/p>

25\/05\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56792","activity_ticket_id":"53749","ticket_reference":"HDT54830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2105","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/23","activity_end":"2023-05-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66171","activity_notes":"no hot water time clock to be installed FRIDAY MORNING THE TENANT WILL BE HOME COLLECT KEYS AS TENANT MAY NOW BE OUT ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2023 09:24 (System)<\/b>Ticket Created<\/p>

24\/05\/2023 07:30 (michaelk)<\/b>Attended site to investigate reported hot water issue. Tested the lower immersion and found no fault and in working order. Tested back through the boiler to the out of hours electrical spur and to the electrical board, with no fault found. I have passed back to the office to test or alter the out of hours controls. 2hrs labour 95<\/p>

24\/05\/2023 07:30 (michaelk)<\/b>Attended site to investigate reported hot water issue. Tested the lower immersion and found no fault and in working order. Tested back through the boiler to the out of hours electrical spur and to the electrical board, with no fault found. I have passed back to the office to test or alter the out of hours controls. 2hrs labour 95<\/p>

24\/05\/2023 09:16 (sandra)<\/b>time clock to be installed to over come the economy seven signal not being received. access asked for Friday <\/p>

25\/05\/2023 10:02 (sandra)<\/b>BOOKED FRIDAY 26TH TENANT WILL BE HOME <\/p>

26\/05\/2023 13:19 (alan)<\/b>Supply and install economy 7 time clock for boiler off peak supply <\/p>

26\/05\/2023 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56793","activity_ticket_id":"53758","ticket_reference":"HDT54839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15599 - Boiler parts and radiator parts ","ticket_address_1":"Flat 5B. 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5B. 5B Rupert Court ","cs_id":"2533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2533","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/23","activity_end":"2023-06-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66172","activity_notes":"Boiler parts and radiator parts booked for 1st June with tenant ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 12:01 (sandra)<\/b>emailed for Thursday 1st <\/p>

24\/05\/2023 14:06 (sandra)<\/b>The tenant will be around to provide access1st June <\/p>

02\/06\/2023 08:52 (jane)<\/b>When the boiler was delivered it was faulty, we have re-ordered and once in stock will reschedule appointment with the client <\/p>

08\/06\/2023 15:44 (michaelk)<\/b>Completed quoted works 1250 ex vat<\/p>

08\/06\/2023 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56794","activity_ticket_id":"53759","ticket_reference":"HDT54840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you investigate the detector.","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/23","activity_end":"2023-05-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66173","activity_notes":"can you investigate the detector.","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2023 09:25 (System)<\/b>Ticket Created<\/p>

24\/05\/2023 11:52 (sandra)<\/b>COLLECT KEYS AFTER LUNCH <\/p>

24\/05\/2023 12:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56795","activity_ticket_id":"53760","ticket_reference":"HDT54841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list ","ticket_address_1":"2nd floor ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd floor ","cs_id":"2078","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2078","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/05\/23","activity_end":"2023-05-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66174","activity_notes":"list: COLLECT KEYS THURSDAY -to investigate leak from the toilet boxing-to silicone required areas-to quote on new vinyl flooring. Please quote if replacement parts is required.","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 09:32 (System)<\/b>Ticket Created<\/p>

24\/05\/2023 09:33 (sandra)<\/b>access asked for 25th<\/p>

24\/05\/2023 11:52 (sandra)<\/b>BOOKED FOR THURSDAY 25TH COLLECT KEYS <\/p>

25\/05\/2023 13:44 (iain)<\/b>Removed part of boxing to investigate leak. No evidence, possibly old. Made good. Mastic areas of floor. Details taken for flooring quote.<\/p>

25\/05\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56796","activity_ticket_id":"53757","ticket_reference":"HDT54838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd floor window ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/05\/23","activity_end":"2023-05-25 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66175","activity_notes":"The window handle or lock is faultyFirst room on the right as you come up the stairs onto 2nd floor landing the room window wont close properly and doesnt lock anymore.","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 09:10 (System)<\/b>Ticket Created<\/p>

25\/05\/2023 15:14 (sandra)<\/b>25th<\/p>

25\/05\/2023 16:37 (iain)<\/b>Repair to UPVC window handle.<\/p>

25\/05\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56797","activity_ticket_id":"53762","ticket_reference":"HDT54843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15583 - Draught proofing and water damage redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/06\/23","activity_end":"2023-06-01 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66176","activity_notes":"water damage redecoration BOOKED FOR 1ST JUNE 9AM ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2023 15:19 (sandra)<\/b>emailed for Wednesday 1st for the draught excluder to be fitted and Thursday for the painting to be completed.Awaiting confirmation <\/p>

26\/05\/2023 15:10 (sandra)<\/b>booked for Wednesday\/Thursday Sal just wants tenant to confirm <\/p>

26\/05\/2023 16:39 (sandra)<\/b>Your team can attend on both days at 10 am. The tenant will be home to provide access. <\/p>

31\/05\/2023 17:34 (roy)<\/b>Removed old draught excluder and fitted new. Looked awful as large gap due to window not closing properly.Tried removing old paint and was beyltter but still hard to close window.Travis came over with a grinder which then made it easier to close window tight, as it should be.Used draught excluder on door to access roof terrace<\/p>

01\/06\/2023 17:51 (dean)<\/b>Done<\/p>

01\/06\/2023 19:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56798","activity_ticket_id":"53762","ticket_reference":"HDT54843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15583 - Draught proofing and water damage redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/05\/23","activity_end":"2023-05-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66177","activity_notes":"from 10am To supply and install new draught excluder to 2No bathroom windows and hatch to roof as requiredRemove all protection and clean all working areas on completion.NEEDS TO BE COMPLETED NEXT WEDNESAY SO DECORATORS CAN COMPLETE ON THURSDAY ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2023 15:19 (sandra)<\/b>emailed for Wednesday 1st for the draught excluder to be fitted and Thursday for the painting to be completed.Awaiting confirmation <\/p>

26\/05\/2023 15:10 (sandra)<\/b>booked for Wednesday\/Thursday Sal just wants tenant to confirm <\/p>

26\/05\/2023 16:39 (sandra)<\/b>Your team can attend on both days at 10 am. The tenant will be home to provide access. <\/p>

31\/05\/2023 17:34 (roy)<\/b>Removed old draught excluder and fitted new. Looked awful as large gap due to window not closing properly.Tried removing old paint and was beyltter but still hard to close window.Travis came over with a grinder which then made it easier to close window tight, as it should be.Used draught excluder on door to access roof terrace<\/p>

01\/06\/2023 17:51 (dean)<\/b>Done<\/p>

01\/06\/2023 19:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56801","activity_ticket_id":"53763","ticket_reference":"HDT54844","ticket_client":"2019","client_name":"School of Wok","ticket_title":"supply and fit 2 x 13 amp electrical spurs to both elements ","ticket_address_1":"School of Wok ","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/23","activity_end":"2023-05-24 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66180","activity_notes":"supply and fit 2 x 13 amp electrical spurs to both elements ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 11:45 (System)<\/b>Ticket Created<\/p>

24\/05\/2023 19:39 (michaelk)<\/b>Collected replacement electrical spurs, due to the switch and fuse connections being burnt.Fitted replacements and tested operation on completion. 2hrs labour plus parts, total 105 ex vat<\/p>

24\/05\/2023 21:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56802","activity_ticket_id":"53764","ticket_reference":"HDT54845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15595 - Relay bathroom tiled floor ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":null,"activity_status":"Closed","activity_priority":"Medium","activity_id":"66181","activity_notes":"Relay bathroom tiled floor ","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2023 15:59 (sandra)<\/b>emailed for 2nd June 8am <\/p>

25\/05\/2023 10:54 (sandra)<\/b>(Placed On Hold) Tenant away untl 5th June and will contact us when he gets back <\/p>

25\/05\/2023 10:55 (sandra)<\/b>I appreciate you want to do this but I don't want to be thinking about bathroom tiles when I'm on holidays. It's not that urgent.I am back home on the week starting the 5th of June. I will email you then so we can arrange the date.<\/p>

05\/06\/2023 12:56 (jane)<\/b>Requested access to attend site to measure up the flooring and take some pictures, but tenant is on holiday, waiting for reply for access once he is back from his holiday <\/p>

14\/06\/2023 09:40 (sandra)<\/b>(Removed from on-hold)<\/p>

14\/06\/2023 10:31 (sandra)<\/b>booked for 9am on Tuesday 20th <\/p>

20\/06\/2023 09:37 (sandra)<\/b>Travis has the tiles for this one <\/p>

20\/06\/2023 12:22 (sandra)<\/b>to be rescheduled <\/p>

23\/06\/2023 14:56 (sandra)<\/b>emailed to attend <\/p>

26\/06\/2023 09:30 (sandra)<\/b>emailed for Friday<\/p>

26\/06\/2023 13:19 (sandra)<\/b>waiting on Tenant to confirm Friday 30th <\/p>

28\/06\/2023 10:13 (sandra)<\/b>I am going to Madrid for work for few days. Can we arrange it for the following Friday, 7th of July?<\/p>

06\/07\/2023 10:09 (sandra)<\/b>Friday, 7th of July 9 am <\/p>

07\/07\/2023 14:58 (travis)<\/b>Bathroom floor tiling.<\/p>

07\/07\/2023 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56803","activity_ticket_id":"53766","ticket_reference":"HDT54847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15616 - Replacement roller blinds","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":null,"activity_status":"Closed","activity_priority":"Medium","activity_id":"66182","activity_notes":"Replacement roller blinds and new window restrictors ","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2023 14:16 (sandra)<\/b>Revision two <\/p>

24\/05\/2023 14:30 (jane)<\/b>Blinds anticipated dispatch date 19\/06\/23<\/p>

08\/06\/2023 11:34 (sandra)<\/b>access asked for Monday <\/p>

09\/06\/2023 11:28 (sandra)<\/b>CONFIRMED 8AM MONDAY <\/p>

13\/06\/2023 12:57 (sandra)<\/b>rescheduled Thursday with tenant <\/p>

15\/06\/2023 16:00 (iain)<\/b>Supplied and fitted new roller blinds.<\/p>

15\/06\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56804","activity_ticket_id":"53767","ticket_reference":"HDT54848","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15603 - Licences\/permits and suspension of bays - City of Westminster Council ","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"137 Long Acre ","cs_id":"1629","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"1629","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/09\/23","activity_end":"2023-09-20 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66183","activity_notes":"Licences\/permits and suspension of bays - City of Westminster Council ","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2023 16:04 (jane)<\/b>Applying for permits and licences For Thursday 8th June <\/p>

05\/06\/2023 15:34 (jane)<\/b>Applied for licence for Thursday 22nd June <\/p>

26\/07\/2023 12:01 (sandra)<\/b>ongoing <\/p>

17\/08\/2023 16:06 (jane)<\/b>Instructed Jake GilkinsonTGTM LTDMob: 07825 001477To obtain all licences and permits for us <\/p>

18\/08\/2023 16:53 (jane)<\/b>Traffic Management company going to start the conversation with Westminster Council early part of next week with regards to permits and licences Suggested a date in September either Wednesday or Thursday <\/p>

24\/08\/2023 14:36 (jane)<\/b>Application being approved for Crane\/TTRO licence by City of Westminster Council <\/p>

31\/08\/2023 09:40 (jane)<\/b> Requested dates of 20+21+27+28\/09\/2023, awaiting on City of Westminster Council to confirm <\/p>

06\/09\/2023 12:27 (sandra)<\/b>Yes. Lets go for the 20th - MR<\/p>

12\/09\/2023 16:04 (jane)<\/b>Licences and bay suspensions all in place for 20th September <\/p>

21\/09\/2023 09:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56805","activity_ticket_id":"53768","ticket_reference":"HDT54849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15618 - New window restrictors ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/06\/23","activity_end":"2023-06-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66184","activity_notes":"New window restrictors Thursday tenant home ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 15:08 (sandra)<\/b>window restrictors to be ordered <\/p>

24\/05\/2023 15:35 (jane)<\/b>Restrictors in stock Thursday 25th May <\/p>

24\/05\/2023 15:51 (sandra)<\/b>emailed for 6th at 8am. awaiting confirmation <\/p>

24\/05\/2023 15:57 (sandra)<\/b>Lilian wants these fitted the same day as the blinds <\/p>

08\/06\/2023 11:35 (sandra)<\/b>access asked for Monday 12th<\/p>

09\/06\/2023 11:28 (sandra)<\/b>CONFIRMED FOR 8AM <\/p>

13\/06\/2023 12:56 (sandra)<\/b>rescheduled on thursday with tenant <\/p>

15\/06\/2023 15:59 (iain)<\/b>Supplied and fitted window restrictors.<\/p>

15\/06\/2023 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56806","activity_ticket_id":"53765","ticket_reference":"HDT54846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15616 - Replacement roller blinds and new window restrictors ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/06\/23","activity_end":"2023-06-21 15:48:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"66185","activity_notes":"Replacement roller blinds and new window restrictors ","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2023 14:15 (sandra)<\/b>(Ticket Closed)<\/p>

24\/05\/2023 15:57 (sandra)<\/b>ETA 19th June <\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56807","activity_ticket_id":"53766","ticket_reference":"HDT54847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15616 - Replacement roller blinds","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/06\/23","activity_end":"2023-06-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66186","activity_notes":"Replacement roller blinds Thursday after 10am ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 14:16 (sandra)<\/b>Revision two <\/p>

24\/05\/2023 14:30 (jane)<\/b>Blinds anticipated dispatch date 19\/06\/23<\/p>

08\/06\/2023 11:34 (sandra)<\/b>access asked for Monday <\/p>

09\/06\/2023 11:28 (sandra)<\/b>CONFIRMED 8AM MONDAY <\/p>

13\/06\/2023 12:57 (sandra)<\/b>rescheduled Thursday with tenant <\/p>

15\/06\/2023 16:00 (iain)<\/b>Supplied and fitted new roller blinds.<\/p>

15\/06\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56808","activity_ticket_id":"53764","ticket_reference":"HDT54845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15595 - Relay bathroom tiled floor ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/23","activity_end":"2023-07-07 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66187","activity_notes":"Relay bathroom tiled floor Booked for 9am ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 15:59 (sandra)<\/b>emailed for 2nd June 8am <\/p>

25\/05\/2023 10:54 (sandra)<\/b>(Placed On Hold) Tenant away untl 5th June and will contact us when he gets back <\/p>

25\/05\/2023 10:55 (sandra)<\/b>I appreciate you want to do this but I don't want to be thinking about bathroom tiles when I'm on holidays. It's not that urgent.I am back home on the week starting the 5th of June. I will email you then so we can arrange the date.<\/p>

05\/06\/2023 12:56 (jane)<\/b>Requested access to attend site to measure up the flooring and take some pictures, but tenant is on holiday, waiting for reply for access once he is back from his holiday <\/p>

14\/06\/2023 09:40 (sandra)<\/b>(Removed from on-hold)<\/p>

14\/06\/2023 10:31 (sandra)<\/b>booked for 9am on Tuesday 20th <\/p>

20\/06\/2023 09:37 (sandra)<\/b>Travis has the tiles for this one <\/p>

20\/06\/2023 12:22 (sandra)<\/b>to be rescheduled <\/p>

23\/06\/2023 14:56 (sandra)<\/b>emailed to attend <\/p>

26\/06\/2023 09:30 (sandra)<\/b>emailed for Friday<\/p>

26\/06\/2023 13:19 (sandra)<\/b>waiting on Tenant to confirm Friday 30th <\/p>

28\/06\/2023 10:13 (sandra)<\/b>I am going to Madrid for work for few days. Can we arrange it for the following Friday, 7th of July?<\/p>

06\/07\/2023 10:09 (sandra)<\/b>Friday, 7th of July 9 am <\/p>

07\/07\/2023 14:58 (travis)<\/b>Bathroom floor tiling.<\/p>

07\/07\/2023 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56809","activity_ticket_id":"53734","ticket_reference":"HDT54815","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/23","activity_end":"2023-05-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66188","activity_notes":"list of works:WEDNESDAY 31STI have spoken to Lynsey and she is happy for us to box up the items in the meeting room rather than her coming in to do it. Could we ask Reddans to do this?Could they then deliver everything in the meeting room back to Lynsey (plants, pictures, rugs, sofa, black shelving unit) and she will arrange to send what she can back to the suppliers? Lynsey will be able to take delivery of the items on Friday this week, or alternatively Wednesday or Thursday next week. When they are done unloading the van at Lynseys, could they collect the remaining planters that we have in storage in Twickenham and bring them back to site for Izabela to plant up?","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:05 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 15:07 (sandra)<\/b>LIGHTS TO BE DONE ASAP AND PICTURES TO BE HUNG ON TUESDAY <\/p>

18\/05\/2023 16:56 (sandra)<\/b>pictures can now be hung after lunch <\/p>

23\/05\/2023 12:34 (iain)<\/b>Furniture move.<\/p>

23\/05\/2023 16:10 (travis)<\/b>List of works, pictures, furniture ect.<\/p>

23\/05\/2023 16:17 (alan)<\/b>Replace4 lamps in meeting room in 3rd floor office <\/p>

24\/05\/2023 14:49 (roy)<\/b>Move furnitback into storage.<\/p>

24\/05\/2023 15:59 (michael)<\/b>Hi Michael, As per conversation, please can you ask the guys to move only the furniture which belong to us back to the basement. The boys know what to move.Can this be done tomorrow morning. Kind regards Randall <\/p>

24\/05\/2023 16:08 (iain)<\/b>Furniture move and kitchen cupboard doors.<\/p>

24\/05\/2023 16:24 (sandra)<\/b>To confirm the below has been booked in for next Wednesday 31st.<\/p>

31\/05\/2023 16:13 (travis)<\/b>Packing, delivery of items to Twickenham and mercer walk.<\/p>

31\/05\/2023 17:31 (roy)<\/b>Box up items and take everything to Twickenham.Bring back large flower pots<\/p>

01\/06\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56810","activity_ticket_id":"53734","ticket_reference":"HDT54815","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/05\/23","activity_end":"2023-05-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66189","activity_notes":"list of worksWith Travis next Wednesday 31stI have spoken to Lynsey and she is happy for us to box up the items in the meeting room rather than her coming in to do it. Could we ask Reddans to do this?Could they then deliver everything in the meeting room back to Lynsey (plants, pictures, rugs, sofa, black shelving unit) and she will arrange to send what she can back to the suppliers? Lynsey will be able to take delivery of the items on Friday this week, or alternatively Wednesday or Thursday next week. When they are done unloading the van at Lynseys, could they collect the remaining planters that we have in storage in Twickenham and bring them back to site for Izabela to plant up?","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2023 15:05 (System)<\/b>Ticket Created<\/p>

18\/05\/2023 15:07 (sandra)<\/b>LIGHTS TO BE DONE ASAP AND PICTURES TO BE HUNG ON TUESDAY <\/p>

18\/05\/2023 16:56 (sandra)<\/b>pictures can now be hung after lunch <\/p>

23\/05\/2023 12:34 (iain)<\/b>Furniture move.<\/p>

23\/05\/2023 16:10 (travis)<\/b>List of works, pictures, furniture ect.<\/p>

23\/05\/2023 16:17 (alan)<\/b>Replace4 lamps in meeting room in 3rd floor office <\/p>

24\/05\/2023 14:49 (roy)<\/b>Move furnitback into storage.<\/p>

24\/05\/2023 15:59 (michael)<\/b>Hi Michael, As per conversation, please can you ask the guys to move only the furniture which belong to us back to the basement. The boys know what to move.Can this be done tomorrow morning. Kind regards Randall <\/p>

24\/05\/2023 16:08 (iain)<\/b>Furniture move and kitchen cupboard doors.<\/p>

24\/05\/2023 16:24 (sandra)<\/b>To confirm the below has been booked in for next Wednesday 31st.<\/p>

31\/05\/2023 16:13 (travis)<\/b>Packing, delivery of items to Twickenham and mercer walk.<\/p>

31\/05\/2023 17:31 (roy)<\/b>Box up items and take everything to Twickenham.Bring back large flower pots<\/p>

01\/06\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56811","activity_ticket_id":"53769","ticket_reference":"HDT54850","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"CO2 to be fitted ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/05\/23","activity_end":"2023-05-26 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66190","activity_notes":"CO2 to be fitted booked for Friday ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 16:21 (System)<\/b>Ticket Created<\/p>

25\/05\/2023 09:18 (sandra)<\/b>Booked for Friday <\/p>

26\/05\/2023 15:56 (michaelk)<\/b>Replaced co alarm 1hr labour, total 70<\/p>

26\/05\/2023 16:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56812","activity_ticket_id":"53770","ticket_reference":"HDT54851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c service to all units present on site ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21 Wardour Street ","cs_id":"1185","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1185","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/05\/23","activity_end":"2023-05-30 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66191","activity_notes":"A\/c service to all units present on site Also, could you please let me know when was last time you carried out the filter cleaning of these?","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2023 16:26 (System)<\/b>Ticket Created<\/p>

25\/05\/2023 15:23 (sandra)<\/b>date for works to be scheduled <\/p>

26\/05\/2023 09:41 (jane)<\/b>Requested access for Tuesday 30th mid-morning <\/p>

26\/05\/2023 09:59 (jane)<\/b>Confirmed access for Tuesday 30th May mid-morning <\/p>

30\/05\/2023 13:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56813","activity_ticket_id":"53771","ticket_reference":"HDT54852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15604 - replacement vinyl floor ","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/23","activity_end":"2023-06-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66192","activity_notes":"replacement vinyl floor ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 16:53 (sandra)<\/b>Confirmed for Thursday 1st June.<\/p>

01\/06\/2023 11:40 (travis)<\/b>New bathroom floor.<\/p>

01\/06\/2023 11:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56814","activity_ticket_id":"53772","ticket_reference":"HDT54853","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Bedroom Dimmer","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/23","activity_end":"2023-06-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66193","activity_notes":"Faulty Bedroom Dimmer","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2023 09:30 (System)<\/b>Ticket Created<\/p>

25\/05\/2023 09:31 (sandra)<\/b>The tenant will be able to provide access on the 1st June.<\/p>

01\/06\/2023 10:53 (jane)<\/b>Rescheduled for Monday 5th June at 8am, tenant to provide access <\/p>

02\/06\/2023 09:33 (jane)<\/b>Tenant cannot make the appointment now, Lilian rescheduling with tenant <\/p>

06\/06\/2023 16:11 (jane)<\/b>Tenant is away until next week, will come back to us with a date then <\/p>

15\/06\/2023 10:18 (sandra)<\/b>booked for Monday 19th waiting on confirmation <\/p>

15\/06\/2023 11:14 (alan)<\/b>Replace faulty dimmer switch <\/p>

15\/06\/2023 11:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56815","activity_ticket_id":"53773","ticket_reference":"HDT54854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15620 - Replacement shower ","ticket_address_1":"Flat 3 ","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/23","activity_end":"2023-05-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66194","activity_notes":"Replacement shower TUESDAY AFTER 11 AM ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2023 12:51 (sandra)<\/b>WAITING ON LEAD TIME FOR ORDER AND THEN CAN BE BOOKED IN <\/p>

25\/05\/2023 15:26 (sandra)<\/b>emailed to book in Wednesday 31st. Awaiting confirmation <\/p>

26\/05\/2023 10:45 (sandra)<\/b>AFTER 11 AM TUESDAY 30TH<\/p>

30\/05\/2023 20:22 (michaelk)<\/b>Attended site to carry out quoted work. 1hr labour, total 209.95 ex vat<\/p>

31\/05\/2023 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56816","activity_ticket_id":"53774","ticket_reference":"HDT54855","ticket_client":"2116","client_name":"Bancone ","ticket_title":"leak under sink","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/05\/23","activity_end":"2023-05-25 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66195","activity_notes":"leak under sink","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2023 14:18 (System)<\/b>Ticket Created<\/p>

25\/05\/2023 14:55 (michaelk)<\/b>Attended site to investigate leak. Found that the waste fitting had probably been hit out of alignment. Stripped and re-made leaving in full working order. 1hr labour 50<\/p>

25\/05\/2023 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56817","activity_ticket_id":"53745","ticket_reference":"HDT54826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15613 - Replacement door frame for washer\/dryer ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/23","activity_end":"2023-05-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66196","activity_notes":"keys for Repairaid 30th Tuesday 10 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2023 16:02 (sandra)<\/b>Tuesday, 30\/05, between 10am and 3pm<\/p>

25\/05\/2023 15:08 (sandra)<\/b>Wednesday\/Thursday not available and Lilian wants it fitted ASAPBooked for Tuesday 10 - 3pm <\/p>

30\/05\/2023 13:23 (travis)<\/b>Access for repair aid.<\/p>

30\/05\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56818","activity_ticket_id":"53775","ticket_reference":"HDT54856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15619 - Replacement tap ","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66197","activity_notes":"Replacement tap 11 - 3pm on Friday ","activity_timesheet":"2","ticket_notes_combined":"

25\/05\/2023 16:11 (sandra)<\/b>emailed to book in Wednesday 31st <\/p>

25\/05\/2023 20:10 (michael)<\/b>

Email sent to helpdesk@reddan.co.uk:<\/p>Test<\/p>

26\/05\/2023 10:44 (sandra)<\/b>Booked for after 11am on Tuesday <\/p>

31\/05\/2023 08:47 (jane)<\/b>Re-booked for Monday 5th June additional works required <\/p>

05\/06\/2023 13:07 (jane)<\/b>Need to reschedule to have time to break out wall to bathroom, requested access through client <\/p>

05\/06\/2023 13:27 (jane)<\/b>Requested access for Thursday 8th June <\/p>

07\/06\/2023 12:16 (jane)<\/b>Waiting on client to confirm access for Tuesday 13th June <\/p>

14\/06\/2023 10:30 (sandra)<\/b>no access at present. Lilian chasing <\/p>

20\/06\/2023 14:12 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

02\/08\/2023 16:11 (sandra)<\/b>Please put on hold. I will remind the tenant.<\/p>

04\/09\/2023 11:11 (sandra)<\/b>(Removed from on-hold)<\/p>

04\/09\/2023 11:12 (sandra)<\/b>11 - 3pm on Friday 8th <\/p>

11\/09\/2023 08:41 (michaelk)<\/b>Uploaded to hdt 54879<\/p>

11\/09\/2023 16:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56819","activity_ticket_id":"53776","ticket_reference":"HDT54857","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Toilet stack blocked.","ticket_address_1":"2\/6 queens Elm Parade","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW3 6EJ","cs_address_1":"2\/6 queens Elm Parade","cs_id":"2552","cs_address_2":"","cs_town":"London ","cs_postcode":"SW3 6EJ","ticket_client_site":"2552","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/05\/23","activity_end":"2023-05-25 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66198","activity_notes":"Toilet stack blocked.","activity_timesheet":null,"ticket_notes_combined":"

25\/05\/2023 16:14 (System)<\/b>Ticket Created<\/p>

25\/05\/2023 20:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56820","activity_ticket_id":"53777","ticket_reference":"HDT54858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven not working ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/23","activity_end":"2023-05-26 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66199","activity_notes":"oven not working ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2023 11:28 (System)<\/b>Ticket Created<\/p>

26\/05\/2023 13:18 (alan)<\/b>Investigate oven not working in flat Replace blown fuse for oven, test and leave working <\/p>

26\/05\/2023 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56822","activity_ticket_id":"53778","ticket_reference":"HDT54859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15622 - New bathroom flooring ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2302","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2302","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"01\/01\/70","activity_end":null,"activity_status":"Closed","activity_priority":"Medium","activity_id":"66201","activity_notes":"New bathroom flooring ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2023 10:34 (sandra)<\/b>sourcing vinyl <\/p>

27\/06\/2023 16:34 (jane)<\/b>Client confirmed grey colour for the vinyl flooring <\/p>

06\/07\/2023 10:19 (sandra)<\/b>vinyl due w\/c 11th <\/p>

18\/07\/2023 12:41 (sandra)<\/b>emailed for access on Thursday 27th 8.30<\/p>

18\/07\/2023 13:45 (sandra)<\/b>27th Friday with keys <\/p>

27\/07\/2023 15:26 (travis)<\/b>Bathroom floor works.<\/p>

27\/07\/2023 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56823","activity_ticket_id":"53779","ticket_reference":"HDT54860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/23","activity_end":"2023-06-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66202","activity_notes":"lights and shower -the water temperature control handle in the shower is also a bit loose. to attend on the 8th June-Wednesday.I will carry out a Flat Inspection at the same day, therefore, please inform the engineer to ring me upon arrival.","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2023 12:29 (System)<\/b>Ticket Created<\/p>

26\/05\/2023 12:31 (sandra)<\/b>to attend on the 7th June-Wednesday.I will carry out a Flat Inspection at the same day, therefore, please inform the engineer to ring me upon arrival.<\/p>

07\/06\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56824","activity_ticket_id":"53780","ticket_reference":"HDT54861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictor to be fitted ","ticket_address_1":"3rd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 5 Gerrard Street ","cs_id":"2372","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2372","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/23","activity_end":"2023-06-01 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66203","activity_notes":"window restrictor to be fitted to window on 16a Rupert Street side. same as rest.window restrictor in the office Thursday 1st ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2023 12:34 (System)<\/b>Ticket Created<\/p>

26\/05\/2023 12:37 (sandra)<\/b>waiting on picture of window restrictor to check we have them before booking in<\/p>

26\/05\/2023 14:24 (sandra)<\/b>emailed for Thursday. take one from the box in reception and Iain has ordered more to replace <\/p>

01\/06\/2023 10:45 (jane)<\/b>Attending on Thursday 1st June <\/p>

01\/06\/2023 15:59 (roy)<\/b>Fitted window restrictor.Took photos regarding other issues and reported back to Lillian as requested <\/p>

01\/06\/2023 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56825","activity_ticket_id":"53781","ticket_reference":"HDT54862","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To install sample light fitting in basement ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/23","activity_end":"2023-05-26 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66204","activity_notes":"To install sample light fitting in basement ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2023 13:45 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 08:48 (alan)<\/b>Install sample light fitting in basement model shop areaSample fit in supplied by client<\/p>

31\/05\/2023 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56826","activity_ticket_id":"53782","ticket_reference":"HDT54863","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To change all blown lamps to office area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/05\/23","activity_end":"2023-05-26 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66205","activity_notes":"To change all blown lamps to office area ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2023 13:45 (System)<\/b>Ticket Created<\/p>

30\/05\/2023 08:48 (alan)<\/b>Replace various blind lamps around Office as needed<\/p>

30\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56827","activity_ticket_id":"53783","ticket_reference":"HDT54864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15623 - New roller blinds, window film, window restrictors and freezer part","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.3","cs_id":"2037","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2037","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/07\/23","activity_end":"2023-07-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66206","activity_notes":"BOOKED FOR FRIDAY WITH KEYS New roller blinds, window film, window restrictors and freezer partOffice has ordered all parts booked for Friday morning at 8am and all the parts are in the office ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2023 14:07 (sandra)<\/b>all items to be ordered <\/p>

26\/05\/2023 15:02 (jane)<\/b>Blinds on order, anticipated dispatch date 21\/06\/23Window film, window restrictors and freezer seal on order expected in stock next week <\/p>

15\/06\/2023 10:36 (sandra)<\/b>all parts on reception. Waiting on blinds <\/p>

20\/06\/2023 10:51 (sandra)<\/b>waiting confirmation for Friday 23rd<\/p>

20\/06\/2023 11:04 (sandra)<\/b>booked for Friday morning at 8am and all the parts are in the office <\/p>

21\/06\/2023 15:07 (sandra)<\/b>please arrange for next Tuesday instead. To collect keys for access. Thanks<\/p>

27\/06\/2023 16:01 (iain)<\/b>Defrosted freezer and replaced seal.Supplied and fitted window restrictors.Supplied and fitted blind.<\/p>

27\/06\/2023 16:01 (iain)<\/b>Window film was incorrect. To return to hang 2x blinds and fit correct film.<\/p>

27\/06\/2023 16:17 (jane)<\/b>Client changed their mind on the window film they chose, to re-order different colour <\/p>

03\/07\/2023 09:31 (sandra)<\/b>blind cant be fitted until new film is delivered <\/p>

05\/07\/2023 15:00 (jane)<\/b>Grey film has been ordered - due in on Wednesday 12th July <\/p>

06\/07\/2023 10:21 (sandra)<\/b>emailed to book in for 14th 8am - waiting confirmation <\/p>

12\/07\/2023 09:44 (sandra)<\/b>access asked for Friday <\/p>

12\/07\/2023 15:47 (sandra)<\/b>chased <\/p>

12\/07\/2023 15:58 (sandra)<\/b>collect keys - Friday 14th <\/p>

17\/07\/2023 09:43 (iain)<\/b>Blinds and window film.<\/p>

17\/07\/2023 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56828","activity_ticket_id":"53785","ticket_reference":"HDT54866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15624 - Replacement Glass ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"06\/06\/23","activity_end":"2023-06-06 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66207","activity_notes":"Replacement Glass Hi Travis, this is for Tuesday 6th June, keys for access I will ask Able to Call you ","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2023 14:19 (sandra)<\/b>emailed to ask if it can be done before 8th June <\/p>

30\/05\/2023 15:09 (jane)<\/b>Requested access for Tuesday 6th June AM <\/p>

30\/05\/2023 15:39 (jane)<\/b>Confirmed for Tuesday 6th June access via keys <\/p>

06\/06\/2023 10:44 (travis)<\/b>Attendance with able glaze, caulking and cleaned up.<\/p>

06\/06\/2023 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56829","activity_ticket_id":"53785","ticket_reference":"HDT54866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15624 - Replacement Glass ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/06\/23","activity_end":"2023-06-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66208","activity_notes":"Replacement Glass Hi Travis, this is for Tuesday 6th June, keys for access I will ask Able to Call you ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2023 14:19 (sandra)<\/b>emailed to ask if it can be done before 8th June <\/p>

30\/05\/2023 15:09 (jane)<\/b>Requested access for Tuesday 6th June AM <\/p>

30\/05\/2023 15:39 (jane)<\/b>Confirmed for Tuesday 6th June access via keys <\/p>

06\/06\/2023 10:44 (travis)<\/b>Attendance with able glaze, caulking and cleaned up.<\/p>

06\/06\/2023 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56830","activity_ticket_id":"53778","ticket_reference":"HDT54859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15622 - New bathroom flooring ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2302","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2302","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/07\/23","activity_end":"2023-07-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66209","activity_notes":"New bathroom flooring to be fitted booked FRIDAY 27TH WITH KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 10:34 (sandra)<\/b>sourcing vinyl <\/p>

27\/06\/2023 16:34 (jane)<\/b>Client confirmed grey colour for the vinyl flooring <\/p>

06\/07\/2023 10:19 (sandra)<\/b>vinyl due w\/c 11th <\/p>

18\/07\/2023 12:41 (sandra)<\/b>emailed for access on Thursday 27th 8.30<\/p>

18\/07\/2023 13:45 (sandra)<\/b>27th Friday with keys <\/p>

27\/07\/2023 15:26 (travis)<\/b>Bathroom floor works.<\/p>

27\/07\/2023 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56831","activity_ticket_id":"53779","ticket_reference":"HDT54860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/23","activity_end":"2023-06-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66210","activity_notes":"lights and shower -one of the light switches is a bit loose. to attend on the 8th June-Wednesday.I will carry out a Flat Inspection at the same day, therefore, please inform the engineer to ring me upon arrival.","activity_timesheet":null,"ticket_notes_combined":"

26\/05\/2023 12:29 (System)<\/b>Ticket Created<\/p>

26\/05\/2023 12:31 (sandra)<\/b>to attend on the 7th June-Wednesday.I will carry out a Flat Inspection at the same day, therefore, please inform the engineer to ring me upon arrival.<\/p>

07\/06\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56832","activity_ticket_id":"53786","ticket_reference":"HDT54867","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no electric in both bedrooms ","ticket_address_1":"Flat 1 ","ticket_address_2":"22 Earlham Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2555","cs_address_2":"22 Earlham Street ","cs_town":"London ","cs_postcode":"WC2H 9LN","ticket_client_site":"2555","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/05\/23","activity_end":"2023-05-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66211","activity_notes":"no electric in both bedrooms Can we please attend the above address, the tenant has advised that electric in both the bedroom and the living room. I have a feeling that the fuses have blown, can you please attend at 9am on Tuesday the 30th of May 2023 to attend and hopefully fix this issue. If you could advise your engineer that they need to be there at 9am, THIS TENANT IS VERY SENSIVE WHEN IT COMES TO TIMINGS This building is on the side of the building and not the main road earlham street, near the shop udderlicious","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2023 16:33 (System)<\/b>Ticket Created<\/p>

26\/05\/2023 16:33 (sandra)<\/b>BOOKED FOR TUESDAY AT 9AM <\/p>

30\/05\/2023 09:06 (alan)<\/b>On arrival at Flat, it was found that someone had attended on Friday and repaired problem<\/p>

30\/05\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56833","activity_ticket_id":"53787","ticket_reference":"HDT54868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15625 - replacement thermostatic cartridges ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/23","activity_end":"2023-09-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66212","activity_notes":"Tiles to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2023 16:42 (sandra)<\/b>6 week lead time on these parts. MK has ordered <\/p>

14\/06\/2023 10:26 (sandra)<\/b>6 week order <\/p>

20\/07\/2023 10:28 (sandra)<\/b>ITEM IS ON FROM MANUFACTURER BUT NO DELIVERY DATE AS YET <\/p>

26\/07\/2023 12:02 (sandra)<\/b>chased supplier and it is still in transit <\/p>

01\/08\/2023 13:23 (sandra)<\/b>parts have still not arrived. mike chased before annual leave. Still waiting <\/p>

08\/08\/2023 13:54 (sandra)<\/b>one of the showers is complete.the other one has been cp1 the shower plate on.lilian is finding us the details of the tiles so we can fit the second bathroom valve.<\/p>

09\/08\/2023 06:31 (michaelk)<\/b>Attended site to replace thermostatic cartridges to 2 x showers. The main bathroom was completed and required a descale to the handles due to soap build-up. This was then calibrated to 38c and left in full working order. The second bathroom, after consulting lilian, was stopped due to the installers using a ct1 type product to stick on the shower plate to the tiles. We attempted to remove the plate however I could hear the tiles breaking behind. Lilian is going to provide the tile details for us to re-attend and replace both cartridge and tiles.3hrs labour 140<\/p>

15\/08\/2023 14:39 (sandra)<\/b>chased spec for tiles <\/p>

18\/08\/2023 09:54 (sandra)<\/b>fitting cartridge today and then taking tile sample to source tile <\/p>

18\/08\/2023 13:15 (michaelk)<\/b>Attended site to break out the tiles in bathroom n2, replace the thermostatic cartridge and leave in a working condition. I have collected a tile sample which I will match and return to replace tiles. There is a waterproof cover which has been left in place whilst matching replacement tiles. 2hrs labour plus parts, total 224 ex vat.<\/p>

24\/08\/2023 11:13 (sandra)<\/b>waiting on tile spec from Lilian <\/p>

31\/08\/2023 15:58 (sandra)<\/b>emailed for Friday 8th September <\/p>

01\/09\/2023 15:33 (sandra)<\/b>booked with tenant for 8th <\/p>

21\/09\/2023 11:54 (jane)<\/b>Client has agreed the sample tile, tiles on order, expected in stock next week<\/p>

28\/09\/2023 11:27 (sandra)<\/b>access requested to fit the tile on 29th <\/p>

29\/09\/2023 14:02 (michaelk)<\/b>Attended site to replace damaged tiles in bathroom shower. Matched existing tiles, grouted and completed work, leaving in full working order. 4hrs labour plus materials, total 220.60.<\/p>

29\/09\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56834","activity_ticket_id":"53788","ticket_reference":"HDT54869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from flat above:","ticket_address_1":"2nd Floor Flat","ticket_address_2":"4 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat","cs_id":"2556","cs_address_2":"4 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2556","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/05\/23","activity_end":"2023-05-29 18:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66213","activity_notes":"Leak from flat above: ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2023 18:42 (System)<\/b>Ticket Created<\/p>

29\/05\/2023 19:09 (roy)<\/b>On arrival not leaking.Tenants above had only used toilet and hand basin.Flushed toilet and hand basin and started dripping below.Used bins to catch water.No sign of any leak above floor level.Cut small hole in ceiling below but only void space no waste pipes.Need to lift up tiled floor in 3rd floor flat to get to waste pipe.No sign of a blockage<\/p>

29\/05\/2023 19:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56835","activity_ticket_id":"53789","ticket_reference":"HDT54870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54869 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat","cs_id":"2556","cs_address_2":"4 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2556","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/23","activity_end":"2023-05-30 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66214","activity_notes":"HDT54869 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 11:35 (jane)<\/b>Opening up of ceiling being carried out this morning <\/p>

30\/05\/2023 13:58 (travis)<\/b>Opening up works for plumber,Rubbish removed from site and cleaned.<\/p>

30\/05\/2023 20:25 (michaelk)<\/b>Attended site to investigate a leak into flat 2 ceiling. The fault was eventually found to be a mains pipe running through the bathroom wall behind the tiles. A report has been sent to mike and the mains to the kitchen sink only, has been reconnected. 4hrs labour 185<\/p>

02\/06\/2023 06:57 (michaelk)<\/b>Attended site to continue the mains water pipework investigation. Removed tiles in the shower wall to gain access to the leaking pipework. The leak was traced to a plastic fitting which wasn't correctly terminated. The fitting was demounted and all seals and retaining rings inspected and re-assembled. The water then tested over a 2 hour period and all services were then reinstated. A temporary seal was added to the wall so the shower could be used. 8 x hours ( 4 x hours for two engineers) 370 <\/p>

02\/06\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>

02\/06\/2023 12:31 (travis)<\/b>Making good tiled shower wall after access for leak works.Built up sub wall,sourced and fitted like for like tiles,cleaned existing grouts around work area,regrouped work area and polished tiles,cleaned shower tray ready for use.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56836","activity_ticket_id":"53789","ticket_reference":"HDT54870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54869 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat","cs_id":"2556","cs_address_2":"4 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2556","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/23","activity_end":"2023-05-30 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66215","activity_notes":"HDT54869 Follow-UpTo open up ceiling in Flat 2 - 1 metre square section left side ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 11:35 (jane)<\/b>Opening up of ceiling being carried out this morning <\/p>

30\/05\/2023 13:58 (travis)<\/b>Opening up works for plumber,Rubbish removed from site and cleaned.<\/p>

30\/05\/2023 20:25 (michaelk)<\/b>Attended site to investigate a leak into flat 2 ceiling. The fault was eventually found to be a mains pipe running through the bathroom wall behind the tiles. A report has been sent to mike and the mains to the kitchen sink only, has been reconnected. 4hrs labour 185<\/p>

02\/06\/2023 06:57 (michaelk)<\/b>Attended site to continue the mains water pipework investigation. Removed tiles in the shower wall to gain access to the leaking pipework. The leak was traced to a plastic fitting which wasn't correctly terminated. The fitting was demounted and all seals and retaining rings inspected and re-assembled. The water then tested over a 2 hour period and all services were then reinstated. A temporary seal was added to the wall so the shower could be used. 8 x hours ( 4 x hours for two engineers) 370 <\/p>

02\/06\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>

02\/06\/2023 12:31 (travis)<\/b>Making good tiled shower wall after access for leak works.Built up sub wall,sourced and fitted like for like tiles,cleaned existing grouts around work area,regrouped work area and polished tiles,cleaned shower tray ready for use.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56837","activity_ticket_id":"53790","ticket_reference":"HDT54871","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the shower is not working and the boiler does not get hot water and cupboard issue - For this afternoon via management keys but ring intercom before entering flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2257","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2257","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/23","activity_end":"2023-05-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66216","activity_notes":"The tenant reported that the shower is not working and the boiler does not get hot water - For this afternoon via management keys but ring intercom before entering flat ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 10:14 (System)<\/b>Ticket Created<\/p>

30\/05\/2023 20:07 (michaelk)<\/b>Attended site to investigate the reported boiler temperature fault. The boiler was found operational however the setpoint had been reduced. This was reduced due to shower cartridge adjustment which requires changing. The shower diverter is also not working.I will quote to re0lace these items. 2hrs labour 95<\/p>

31\/05\/2023 08:09 (roy)<\/b>Rehung door and is working.One door seems to be grinding a bit and not running 100% and may need new runners<\/p>

31\/05\/2023 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56838","activity_ticket_id":"53791","ticket_reference":"HDT54872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Someone to fix the outside front door of 19 Charlotte Street","ticket_address_1":"19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Charlotte Street ","cs_id":"2173","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/23","activity_end":"2023-05-30 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66217","activity_notes":"Someone to fix the outside front door of 19 Charlotte StreetNoticed the door often does not shut properly and just lightly latches leaving the door still to be opened from the outside.If there are any external parties, such as delivery drivers, who are unaware they need to bring a strong close, this leaves the building open prone to anyone being able to enter.","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 11:29 (System)<\/b>Ticket Created<\/p>

30\/05\/2023 16:04 (travis)<\/b>Main front door works,Alignment of door,Alignment of door keep,Closer adjustment,Lubrication to all moving parts.<\/p>

30\/05\/2023 16:14 (jane)<\/b>(Ticket Closed)<\/p>

05\/06\/2023 09:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/06\/2023 15:23 (travis)<\/b>Attended and removed existing hinge screws to top and center of door,plugged outsized screw holes with wooden dowels and refitted door, bringing it into correct alignment.Removed electric door keep and further packed out with steel washers.Tested numerous times.<\/p>

05\/06\/2023 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56839","activity_ticket_id":"52123","ticket_reference":"HDT53204","ticket_client":"2016","client_name":"Mountstone Partners Ltd ","ticket_title":"Emergency light testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"First Floor Office","cs_id":"2043","cs_address_2":"27 Beak Street","cs_town":"London","cs_postcode":"W1F 9RU","ticket_client_site":"2043","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/23","activity_end":"2023-06-06 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66218","activity_notes":"Emergency light testing Tuesday 6th June. Someone will be in the office from 8am","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2022 09:55 (System)<\/b>Ticket Created<\/p>

08\/12\/2022 12:40 (sandra)<\/b>booked for Friday 9th <\/p>

09\/12\/2022 13:47 (jane)<\/b>(Ticket Closed)<\/p>

30\/05\/2023 13:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/05\/2023 13:13 (jane)<\/b>Requested access for Tuesday 6th June, power will be off for 3 hours <\/p>

30\/05\/2023 13:57 (jane)<\/b>Emergency light testing for Tuesday 6th June. Someone will be in the office from 8am<\/p>

06\/06\/2023 14:16 (alan)<\/b>Carry out emergency light test as per quote<\/p>

06\/06\/2023 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/22","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56840","activity_ticket_id":"53790","ticket_reference":"HDT54871","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the shower is not working and the boiler does not get hot water and cupboard issue - For this afternoon via management keys but ring intercom before entering flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2257","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2257","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/05\/23","activity_end":"2023-05-30 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66219","activity_notes":"Cupboard have not worked since I moved in, I am not physically strong enough to lift them back onto the runners if someone could do this would be great ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 10:14 (System)<\/b>Ticket Created<\/p>

30\/05\/2023 20:07 (michaelk)<\/b>Attended site to investigate the reported boiler temperature fault. The boiler was found operational however the setpoint had been reduced. This was reduced due to shower cartridge adjustment which requires changing. The shower diverter is also not working.I will quote to re0lace these items. 2hrs labour 95<\/p>

31\/05\/2023 08:09 (roy)<\/b>Rehung door and is working.One door seems to be grinding a bit and not running 100% and may need new runners<\/p>

31\/05\/2023 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56841","activity_ticket_id":"53792","ticket_reference":"HDT54873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issues with hot water in Flat 4 and Flat 8 - requested access for Wednesday 31st ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/23","activity_end":"2023-06-09 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66220","activity_notes":"Issues with hot water in Flat 4 and Flat 8 - requested access for Wednesday 31st Tenants reported that flat 4 had enough hot water for 1.5 showers and flat 8 had enough hot water for half of a shower","activity_timesheet":null,"ticket_notes_combined":"

30\/05\/2023 14:34 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 11:00 (jane)<\/b>Waiting on client for access <\/p>

05\/06\/2023 13:28 (jane)<\/b>Chased client, still waiting access <\/p>

06\/06\/2023 15:12 (jane)<\/b>Third chase for access <\/p>

07\/06\/2023 08:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56842","activity_ticket_id":"53793","ticket_reference":"HDT54874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - 9am - 7th June - Wednesday- To call Lilian on arrival she would like to visit property too ","ticket_address_1":"Flat 3.3, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/23","activity_end":"2023-06-07 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66221","activity_notes":"List of works - 9am - 7th June - Wednesday- To call Lilian on arrival she would like to visit property too -one of the light switches is a bit loose. -the water temperature control handle in the shower is also a bit loose. ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 14:51 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:43 (jane)<\/b>Attending on 7th June at 9am <\/p>

07\/06\/2023 12:22 (roy)<\/b>Replaced dimmer knobsReplaced sash stops and left 2 no. Keys for tenantAttempted to adjust shower valve. It is better but I think Michael needs to attend<\/p>

07\/06\/2023 12:47 (jane)<\/b>Requested access to inspect the shower valve <\/p>

07\/06\/2023 14:58 (jane)<\/b>Shower valve part on order <\/p>

07\/06\/2023 20:25 (michaelk)<\/b>Attended site to strip down the shower to identify the correct cartridge. The part has been ordered and we will return to fit when the part is collected. 2hrs labour 95<\/p>

08\/06\/2023 12:16 (sandra)<\/b>with keys for Friday 9th <\/p>

09\/06\/2023 13:02 (michaelk)<\/b>Attended site to install replacement thermostatic cartridge to the shower. Replaced the cartridge and set the shower to have a maximum temperature of 43c, re-assembled the shower and left in full working order. 3hrs labour plus parts, total 226.80 ex vat.<\/p>

09\/06\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56843","activity_ticket_id":"53794","ticket_reference":"HDT54875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inner glazing needs repairing ","ticket_address_1":"Flat 2","ticket_address_2":"14a Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2153","cs_address_2":"14a Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"2153","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"06\/06\/23","activity_end":"2023-06-06 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66222","activity_notes":"Inner glazing needs repairing, Brian can you give me a date please ","activity_timesheet":null,"ticket_notes_combined":"

30\/05\/2023 15:48 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 09:14 (jane)<\/b>Requested access for 6th June <\/p>

01\/06\/2023 10:39 (jane)<\/b>Attending on 6th June at 8:30am, tenant will give access <\/p>

06\/06\/2023 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56844","activity_ticket_id":"53795","ticket_reference":"HDT54876","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to leak - FOR WEDNESDAY 31ST MAY 3:00\/3:30PM, TENANT WILL BE HOME FOR ACCESS ","ticket_address_1":"Flat 1, 94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 94 New Cavendish Street ","cs_id":"2557","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2557","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/05\/23","activity_end":"2023-05-31 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66223","activity_notes":"To attend to leak - FOR WEDNESDAY 31ST MAY 3:00\/3:30PM, TENANT WILL BE HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 16:04 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 17:41 (roy)<\/b>Builders on site and I believe they possibly caused the leak.Lead pipe from street goes into a stop cock and lead pipe continues upstairs.It also Tees off and builders connected to this lead pipe.I believe where they worked on the pipe damaged the pipe just before stop cockWhere lead pipe comes from Streetly level it is damaged 4 inches before dmstop cock and also stop cock is leaking.Lead pipe needs cutting out and replacing but I can not find shut off valve in the street.Road recently relaid after dug up due to a gas leak.Water to building must be turned off before lead can be replaced.This is not an easy job<\/p>

01\/06\/2023 10:43 (jane)<\/b>Reported back findings to client <\/p>

07\/06\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56845","activity_ticket_id":"53796","ticket_reference":"HDT54877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 1A","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"2558","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2558","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/05\/23","activity_end":"2023-05-31 08:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66224","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 08:38 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 09:54 (roy)<\/b>Repressured system.Checked systemAll okAlso refixed door handle<\/p>

31\/05\/2023 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56846","activity_ticket_id":"53797","ticket_reference":"HDT54878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (May)","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2559","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/23","activity_end":"2023-05-31 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66225","activity_notes":"Landlord Meter Reads (May)","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 08:43 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 08:50 (alan)<\/b>Meter readings <\/p>

01\/06\/2023 15:53 (alan)<\/b>Meter readings <\/p>

01\/06\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>

08\/06\/2023 06:45 (alan)<\/b>Meter Readings <\/p>

08\/06\/2023 07:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56847","activity_ticket_id":"53798","ticket_reference":"HDT54879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional works - To gain access to taps by installing an access panel to bedroom wall (taps quoted on separate job ticket) ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66226","activity_notes":"Additional works - To gain access to taps by installing an access panel to bedroom wall (taps quoted on separate job ticket)11 - 3pm on Friday 8th","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 08:53 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 08:55 (jane)<\/b>Attending on Monday 5th June <\/p>

31\/05\/2023 09:00 (michaelk)<\/b>Attended site to carry out the tap replacement, however the installation prevented us from completing. An access panel is required to get to the fittings, lilian has rescheduled for Monday 5th. 1hr labour 50<\/p>

05\/06\/2023 12:30 (michaelk)<\/b>We have returned to create an access to replace the faulty basin taps. Due to limited time regarding tenancy, we have attempted to break out the timber frame from the bathroom first as this will be quicker and less clear up time.Unfortunately we were unable to get access through the bathroom, lilian has asked if we could re-book an appointment to carry out works in the bedroom wall. 2hrs labour 95<\/p>

05\/06\/2023 12:30 (michaelk)<\/b>We have returned to create an access to replace the faulty basin taps. Due to limited time regarding tenancy, we have attempted to break out the timber frame from the bathroom first as this will be quicker and less clear up time.Unfortunately we were unable to get access through the bathroom, lilian has asked if we could re-book an appointment to carry out works in the bedroom wall. 2hrs labour 95<\/p>

05\/06\/2023 13:06 (jane)<\/b>Need to reschedule to have time to break out wall to bathroom, requested access through client <\/p>

05\/06\/2023 13:26 (jane)<\/b>Requested access for Thursday 8th June <\/p>

07\/06\/2023 12:15 (jane)<\/b>Waiting on client to confirm access for Tuesday 13th June <\/p>

14\/06\/2023 10:29 (sandra)<\/b>tenant will not allow access just yet. Lilian chasing.<\/p>

20\/06\/2023 14:13 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

02\/08\/2023 16:01 (sandra)<\/b>emailed for further update on access and when we can attend. <\/p>

02\/08\/2023 16:11 (sandra)<\/b>Please put on hold. I will remind the tenant.<\/p>

04\/09\/2023 11:12 (sandra)<\/b>(Removed from on-hold)<\/p>

04\/09\/2023 11:13 (sandra)<\/b>Friday 8th 11 - 3pm <\/p>

11\/09\/2023 08:38 (michaelk)<\/b>Attended site to complete the bathroom basin tap installation. Cut an access panel into the bedroom wall to allow us to remove the existing wall mounted tap. This was then replaced and left in full working order. 3hrs labour 140<\/p>

11\/09\/2023 16:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56848","activity_ticket_id":"53799","ticket_reference":"HDT54880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the oven connections - Tenant is home from 10am today ","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/23","activity_end":"2023-05-31 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66227","activity_notes":"To check the oven connections - Tenant is home from 10am today Please arrange for Alan to check on the Oven connection.The tenant reported that when the oven was turned on, it tripped the ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 09:17 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 12:27 (alan)<\/b>Check power to washer dryer due to it tripping when in useFault found to be washer dryer Repair Aid needed to look at fault on washer dryer <\/p>

31\/05\/2023 14:56 (jane)<\/b>Requested access for 7th June between 10 and 2pm <\/p>

01\/06\/2023 09:22 (jane)<\/b>For 7th June between 2 and 6pm, tenant will provide access <\/p>

07\/06\/2023 12:35 (jane)<\/b>Rescheduled for Thursday 8th June between 10am and 2pm <\/p>

08\/06\/2023 10:22 (sandra)<\/b>tenant now home for access <\/p>

09\/06\/2023 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56849","activity_ticket_id":"53800","ticket_reference":"HDT54881","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"The boiler that supplies water for 24 flats Mercer walk has gone out - URGENT ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"2411","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2411","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/23","activity_end":"2023-05-31 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66228","activity_notes":"The boiler that supplies water for 24 flats Mercer walk has gone out - URGENT ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 09:22 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:42 (jane)<\/b>Set up the system manually for hot water and heating Issue with BMS controls, looking into<\/p>

01\/06\/2023 22:30 (michaelk)<\/b>Attended site to investigate reported boiler room failure. Worked through plant to find the cause of the problem using the bms. We found a digital input fault on the pressurisation unit, however we were unable to resolve the fault. I recommended that a bms engineer attend to resolve the bms\/software issue. Left the plantroom on manual to allow the flats to have hot water and heating. 4hrs labour 185<\/p>

01\/06\/2023 22:32 (michaelk)<\/b>We have attended site this afternoon to meet with the bms engineer to resolve the controls issue. The system has been reconfigured and we are to attend with randall tomorrow morning to check the status. 1hr labour 50<\/p>

02\/06\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56850","activity_ticket_id":"53801","ticket_reference":"HDT54882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door lock has broken and tenant is unable to exit\/they are stuck in the building ","ticket_address_1":"17-21 Tavistock St","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17-21 Tavistock Street","cs_id":"2322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2322","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/23","activity_end":"2023-05-31 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66229","activity_notes":"Main door lock has broken and tenant is unable to exit\/they are stuck in the building ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 09:42 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 10:51 (travis)<\/b>Replacement main door night latch.<\/p>

31\/05\/2023 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56851","activity_ticket_id":"53802","ticket_reference":"HDT54883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb on the 1st Floor Landing area needs replacing ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/23","activity_end":"2023-05-31 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66230","activity_notes":"Light bulb on the 1st Floor Landing area needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 10:59 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 12:28 (alan)<\/b>Replace blown lamp in common parts <\/p>

31\/05\/2023 12:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56852","activity_ticket_id":"53803","ticket_reference":"HDT54884","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out cold water storage tank inspection - Phase Technology ","ticket_address_1":"Flat 4, 80 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2219","cs_address_2":"80 Long Acre ","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2219","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/06\/23","activity_end":"2023-06-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66231","activity_notes":"To carry out cold water storage tank inspection - Phase Technology If you can let me know the date and time for 80 long Acre as the tenant will need to confirm access ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2023 11:21 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:45 (jane)<\/b>Emailed Phase Technology for a date <\/p>

07\/06\/2023 12:51 (jane)<\/b>Chased Phase Technology <\/p>

13\/06\/2023 10:20 (jane)<\/b>Requested access for Thursday 15th June <\/p>

14\/06\/2023 09:02 (jane)<\/b>Attending on Thursday 15th June at 10am, tenant of Flat 4 to give access <\/p>

15\/06\/2023 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56853","activity_ticket_id":"53804","ticket_reference":"HDT54885","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out cold water storage tank inspection - Phase Technology ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/06\/23","activity_end":"2023-06-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66232","activity_notes":"To carry out cold water storage tank inspection - Phase Technology ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2023 11:23 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:46 (jane)<\/b>Emailed Phase Technology for a date <\/p>

07\/06\/2023 12:52 (jane)<\/b>Chased Phase Technology <\/p>

13\/06\/2023 10:20 (jane)<\/b>Requested access for Thursday 15th June <\/p>

14\/06\/2023 09:01 (jane)<\/b>Attending on Thursday 15th June at 9:30am <\/p>

15\/06\/2023 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56854","activity_ticket_id":"53805","ticket_reference":"HDT54886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove the masking tape from the detectors and to test the alarm that it's working","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/23","activity_end":"2023-05-31 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66233","activity_notes":"To remove the masking tape from the detectors and to test the alarm that it's working","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 11:35 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 12:30 (alan)<\/b>Remove masking tape from smoke alarms and testLeave all in working order <\/p>

31\/05\/2023 12:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56855","activity_ticket_id":"53806","ticket_reference":"HDT54887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine display pump fault ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/06\/23","activity_end":"2023-06-07 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66234","activity_notes":"washing machine display pump fault ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2023 11:40 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56856","activity_ticket_id":"53807","ticket_reference":"HDT54888","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Summary: Repair the damage floor outside Hawksmoor good lift in the basement ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/23","activity_end":"2023-06-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66235","activity_notes":"Roy for Thursday morning Summary: Repair the damage floor outside Hawksmoor good lift in the basement Please can you raise a job to repair the damage floor outside Hawksmoor good lift in the basement, see RandallPlease can this go to Reddan on a 24 hour under Mercer Covent Garden Estate charge.If it can be done sooner, it would great as its a trip hazard.","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 11:52 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 11:53 (jane)<\/b>Attending on Thursday morning 1st June <\/p>

01\/06\/2023 16:01 (roy)<\/b>Repaired 3 areas in basement and filled mice hole<\/p>

01\/06\/2023 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56857","activity_ticket_id":"53789","ticket_reference":"HDT54870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT54869 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat","cs_id":"2556","cs_address_2":"4 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2556","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/06\/23","activity_end":"2023-06-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66236","activity_notes":"HDT54869 Follow-UpRemove tiled shower wall to allow plumber access.","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 11:35 (jane)<\/b>Opening up of ceiling being carried out this morning <\/p>

30\/05\/2023 13:58 (travis)<\/b>Opening up works for plumber,Rubbish removed from site and cleaned.<\/p>

30\/05\/2023 20:25 (michaelk)<\/b>Attended site to investigate a leak into flat 2 ceiling. The fault was eventually found to be a mains pipe running through the bathroom wall behind the tiles. A report has been sent to mike and the mains to the kitchen sink only, has been reconnected. 4hrs labour 185<\/p>

02\/06\/2023 06:57 (michaelk)<\/b>Attended site to continue the mains water pipework investigation. Removed tiles in the shower wall to gain access to the leaking pipework. The leak was traced to a plastic fitting which wasn't correctly terminated. The fitting was demounted and all seals and retaining rings inspected and re-assembled. The water then tested over a 2 hour period and all services were then reinstated. A temporary seal was added to the wall so the shower could be used. 8 x hours ( 4 x hours for two engineers) 370 <\/p>

02\/06\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>

02\/06\/2023 12:31 (travis)<\/b>Making good tiled shower wall after access for leak works.Built up sub wall,sourced and fitted like for like tiles,cleaned existing grouts around work area,regrouped work area and polished tiles,cleaned shower tray ready for use.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56858","activity_ticket_id":"53799","ticket_reference":"HDT54880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the oven connections - Tenant is home from 10am today ","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/06\/23","activity_end":"2023-06-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66237","activity_notes":"Reschedule for Thursday 8th June To check the oven connections - Please arrange for Alan to check on the Oven connection.The tenant reported that when the oven was turned on, it tripped the ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2023 09:17 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 12:27 (alan)<\/b>Check power to washer dryer due to it tripping when in useFault found to be washer dryer Repair Aid needed to look at fault on washer dryer <\/p>

31\/05\/2023 14:56 (jane)<\/b>Requested access for 7th June between 10 and 2pm <\/p>

01\/06\/2023 09:22 (jane)<\/b>For 7th June between 2 and 6pm, tenant will provide access <\/p>

07\/06\/2023 12:35 (jane)<\/b>Rescheduled for Thursday 8th June between 10am and 2pm <\/p>

08\/06\/2023 10:22 (sandra)<\/b>tenant now home for access <\/p>

09\/06\/2023 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56859","activity_ticket_id":"53808","ticket_reference":"HDT54889","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Small leak on kitchen tap - FOR THURSDAY AT 9AM - TENANT HOME ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/23","activity_end":"2023-06-01 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66238","activity_notes":"Small leak on kitchen tap - FOR THURSDAY AT 9AM - TENANT HOME ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 12:48 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 22:48 (michaelk)<\/b>Attended site to investigate kitchen tap issues. Found the tap inserts were letting-by which required replacing. Located replacement inserts from the suppliers and return to fit.Left tap in full working order. 172ex vat<\/p>

02\/06\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56860","activity_ticket_id":"53809","ticket_reference":"HDT54890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher faulty ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/06\/23","activity_end":"2023-06-07 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66239","activity_notes":"Dishwasher faulty The tenant reported that the dishwasher does not work anymore. No power or signs of life. He left it turned off for a few hours but no changes. The kitchen panel appears fine, washing machine and oven still got power going to them, so fear its appliance related","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2023 12:51 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 14:32 (jane)<\/b>Requested access for Wednesday 7th of June between 10 and 2pm<\/p>

01\/06\/2023 08:50 (jane)<\/b>Wed, 7th of June between 10 and 2pm - tenant will provide access <\/p>

07\/06\/2023 14:28 (jane)<\/b>Spare parts required, awaiting report <\/p>

08\/06\/2023 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56861","activity_ticket_id":"53810","ticket_reference":"HDT54891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - FOR THURSDAY 1ST JUNE - ACCESS VIA KEYS but buzz intercom first (Dean will be going in via keys too tomorrow)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/23","activity_end":"2023-06-01 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66240","activity_notes":"Electrical issues - FOR THURSDAY 1ST JUNE - ACCESS VIA KEYS but buzz intercom first (Dean will be going in via keys too tomorrow)Also, the tenant reported an issue with the kitchen\/lounge room light switch. See note below:As it turns out, when I tried to turn off the lights in the kitchen, one of the round dimmer switches did not reliably turn off the lights. It is the left-hand one as you face the door, exiting the kitchen (the left-hand one in the photo) That controls the lights over the banquet\/cooking areas. When I play around with it enough, I can finally get the lights to turn off. But unlike the right-hand knob\/switch, which immediately turns off the lights when I push it in, this one keeps the lights on, unless I jiggle\/fiddle with it for a while","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 14:01 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:18 (jane)<\/b>Electrical parts on order - expected in stock on 7th June <\/p>

01\/06\/2023 15:19 (travis)<\/b>Attended and found kitchen drawers soft close mechanism to be missing parts so I cannot adjust,this would require a kitchen fitter who has knowledge of high end kitchens,also the internal door closers are of the non adjustable type,these could be swapped for the Perco type which are adjustable, Salvatore would have to make this decision.<\/p>

01\/06\/2023 15:51 (alan)<\/b>1. Order replace dimmer module for kitchen lights 2. Replace blown lamp in lights on roof 3. Alter wiring to fan in bathroom so fan over runs for 10min once lights are turned off4. Investigate light in bedroom not dimming correctly, faulty found to be the LED lampsOrder LED lamps that are compatible with dimmers Show tenant where bedside lights switch from in bathroom <\/p>

01\/06\/2023 16:13 (jane)<\/b>Electrical parts on order Tracing specialist mechanism part for kitchen drawer Would recommend all door closers are replaced for a stronger Perko type closer <\/p>

01\/06\/2023 22:45 (michaelk)<\/b>Attended site to investigate reported faults. The mains bathroom part and full flushes are working correct and the tenant was instructed where to turn off the roof bib tap in winter conditions. 2hrs labour 95<\/p>

01\/06\/2023 22:45 (michaelk)<\/b>Attended site to investigate reported faults. The mains bathroom part and full flushes are working correct and the tenant was instructed where to turn off the roof bib tap in winter conditions. 2hrs labour 95<\/p>

02\/06\/2023 16:15 (jane)<\/b>Requested access for Monday afternoon 5th June to fit new part to kitchen drawer <\/p>

05\/06\/2023 13:40 (alan)<\/b>Return to site and replace lamps in bedroom fitting for dimmable LED lamps Replace dimmer switch module for light switch in main room <\/p>

05\/06\/2023 13:42 (travis)<\/b>Repairs\/replacement parts fitted to kitchen drawers.<\/p>

05\/06\/2023 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56862","activity_ticket_id":"53811","ticket_reference":"HDT54892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To have the bulb replaced on the first floor landing area at the above property","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4a Rupert Court ","cs_id":"1163","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1163","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/23","activity_end":"2023-05-31 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66241","activity_notes":"To have the bulb replaced on the first floor landing area at the above property","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 14:21 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 15:26 (alan)<\/b>Replace blown lamp in light fitting in common parts<\/p>

31\/05\/2023 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56863","activity_ticket_id":"53812","ticket_reference":"HDT54893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check and reinstate\/replace the light fittings - Tenant can provide access at 11am on Thursday 1st June ","ticket_address_1":"Flat 1.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/06\/23","activity_end":"2023-06-01 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66242","activity_notes":"To check and reinstate\/replace the light fittings - Tenant can provide access at 11am on Thursday 1st June ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 16:39 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 15:46 (alan)<\/b>Repair 3 faulty light fittings in the main room <\/p>

01\/06\/2023 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56864","activity_ticket_id":"53813","ticket_reference":"HDT54894","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"A handyman to hang a whiteboard on our wall- ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/23","activity_end":"2023-06-07 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66243","activity_notes":"A handyman to hang a whiteboard on our wall- waiting on tenant to order parts for the whiteboard - FOR WEDNESDAY MORNING 7TH JUNE, CLIENT NOW HAS THE PART FOR THE BOARD","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 16:47 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:40 (jane)<\/b>Attending on Friday afternoon 2nd June <\/p>

02\/06\/2023 14:27 (travis)<\/b>Attended,and found the glass whiteboard was missing the special fittings,so it could not be fitted, client is going to order parts and rebook job.<\/p>

05\/06\/2023 16:22 (jane)<\/b> FOR WEDNESDAY MORNING 7TH JUNE, CLIENT NOW HAS THE PART FOR THE BOARD<\/p>

07\/06\/2023 09:40 (travis)<\/b>Second visit,hang white board.<\/p>

07\/06\/2023 09:40 (travis)<\/b>Second visit,hang white board.<\/p>

07\/06\/2023 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56865","activity_ticket_id":"53810","ticket_reference":"HDT54891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - FOR THURSDAY 1ST JUNE - ACCESS VIA KEYS but buzz intercom first (Dean will be going in via keys too tomorrow)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/23","activity_end":"2023-06-01 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66244","activity_notes":"Engineers on site this morning to give access RooftopTheres a water faucet beside the staircase entrance\/machine but dont know how to open the outlet beside itLarge bathroomToilet buttons and flush size mixed up - small button is big flush, big button is small flush (small ensuite bathroom both buttons flush size the same) ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 14:01 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:18 (jane)<\/b>Electrical parts on order - expected in stock on 7th June <\/p>

01\/06\/2023 15:19 (travis)<\/b>Attended and found kitchen drawers soft close mechanism to be missing parts so I cannot adjust,this would require a kitchen fitter who has knowledge of high end kitchens,also the internal door closers are of the non adjustable type,these could be swapped for the Perco type which are adjustable, Salvatore would have to make this decision.<\/p>

01\/06\/2023 15:51 (alan)<\/b>1. Order replace dimmer module for kitchen lights 2. Replace blown lamp in lights on roof 3. Alter wiring to fan in bathroom so fan over runs for 10min once lights are turned off4. Investigate light in bedroom not dimming correctly, faulty found to be the LED lampsOrder LED lamps that are compatible with dimmers Show tenant where bedside lights switch from in bathroom <\/p>

01\/06\/2023 16:13 (jane)<\/b>Electrical parts on order Tracing specialist mechanism part for kitchen drawer Would recommend all door closers are replaced for a stronger Perko type closer <\/p>

01\/06\/2023 22:45 (michaelk)<\/b>Attended site to investigate reported faults. The mains bathroom part and full flushes are working correct and the tenant was instructed where to turn off the roof bib tap in winter conditions. 2hrs labour 95<\/p>

01\/06\/2023 22:45 (michaelk)<\/b>Attended site to investigate reported faults. The mains bathroom part and full flushes are working correct and the tenant was instructed where to turn off the roof bib tap in winter conditions. 2hrs labour 95<\/p>

02\/06\/2023 16:15 (jane)<\/b>Requested access for Monday afternoon 5th June to fit new part to kitchen drawer <\/p>

05\/06\/2023 13:40 (alan)<\/b>Return to site and replace lamps in bedroom fitting for dimmable LED lamps Replace dimmer switch module for light switch in main room <\/p>

05\/06\/2023 13:42 (travis)<\/b>Repairs\/replacement parts fitted to kitchen drawers.<\/p>

05\/06\/2023 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56866","activity_ticket_id":"53814","ticket_reference":"HDT54895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine rubber seal deteriorated ","ticket_address_1":"Flat 5, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/06\/23","activity_end":"2023-06-07 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66245","activity_notes":"Washing machine rubber seal deteriorated ","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2023 09:31 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 13:02 (jane)<\/b>Requested access for 7th June between 10am and 2pm <\/p>

02\/06\/2023 15:02 (jane)<\/b>This has been confirmed for Wednesday, 7th June between 10am and 2pm. The tenant will be home to provide access.<\/p>

07\/06\/2023 14:28 (jane)<\/b>Spare parts required, awaiting report <\/p>

08\/06\/2023 12:35 (sandra)<\/b>quote for door seal sent <\/p>

08\/06\/2023 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56867","activity_ticket_id":"53627","ticket_reference":"HDT54708","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To re-glaze broken window ","ticket_address_1":"Flat 2, 39 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"Flat 2","cs_id":"2534","cs_address_2":"39 Drury Lane ","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"2534","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/06\/23","activity_end":"2023-06-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66246","activity_notes":"To re-glaze broken window - To attend with Able Glaze on Tuesday 6th June in the morning, we will confirm a time ","activity_timesheet":"2","ticket_notes_combined":"

05\/05\/2023 12:56 (System)<\/b>Ticket Created<\/p>

05\/05\/2023 13:10 (jane)<\/b>Engineer boarding up window today Glazing contractors attending on Tuesday 9th May to glaze <\/p>

05\/05\/2023 15:51 (iain)<\/b>Broken window. Removed glass and boarded up. Details in notes and photos attached.<\/p>

05\/05\/2023 15:52 (iain)<\/b>Glass approx 315 450. Thin glass, 2-3mm.<\/p>

10\/05\/2023 17:02 (sandra)<\/b>emailed to fit tomorrow after 1pm. Awaiting confirmation from Able <\/p>

12\/05\/2023 11:56 (sandra)<\/b>confirmed for today 12th <\/p>

16\/05\/2023 12:19 (sandra)<\/b>tenant returns from holiday on 30th May <\/p>

30\/05\/2023 15:05 (jane)<\/b>Arranging for 6th June AM <\/p>

01\/06\/2023 10:25 (jane)<\/b>Able Glaze and engineer attending on Tuesday 6th June between 8 and 9am <\/p>

06\/06\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>

06\/06\/2023 09:48 (travis)<\/b>In attendance with able glaze, caulking round beading, cleaning up ect.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56868","activity_ticket_id":"53795","ticket_reference":"HDT54876","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To attend to leak - FOR WEDNESDAY 31ST MAY 3:00\/3:30PM, TENANT WILL BE HOME FOR ACCESS ","ticket_address_1":"Flat 1, 94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 94 New Cavendish Street ","cs_id":"2557","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2557","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/23","activity_end":"2023-06-12 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66247","activity_notes":"To attend to leak -","activity_timesheet":null,"ticket_notes_combined":"

30\/05\/2023 16:04 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 17:41 (roy)<\/b>Builders on site and I believe they possibly caused the leak.Lead pipe from street goes into a stop cock and lead pipe continues upstairs.It also Tees off and builders connected to this lead pipe.I believe where they worked on the pipe damaged the pipe just before stop cockWhere lead pipe comes from Streetly level it is damaged 4 inches before dmstop cock and also stop cock is leaking.Lead pipe needs cutting out and replacing but I can not find shut off valve in the street.Road recently relaid after dug up due to a gas leak.Water to building must be turned off before lead can be replaced.This is not an easy job<\/p>

01\/06\/2023 10:43 (jane)<\/b>Reported back findings to client <\/p>

07\/06\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56869","activity_ticket_id":"53815","ticket_reference":"HDT54896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our commercial tenant London Smiling on the first floor of 62 Goodge Street has reported a leak into their storage room -FOR TODAY ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/06\/23","activity_end":"2023-06-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66248","activity_notes":"Our commercial tenant London Smiling on the first floor of 62 Goodge Street has reported a leak into their storage room -FOR TODAY Please ask your team to collect keys for flat 1 & 2 from Kingly Court. I will inform the tenants. ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2023 11:30 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 11:32 (jane)<\/b>Attending today <\/p>

01\/06\/2023 15:07 (jane)<\/b>Following inspection found shower enclosure and tray will need removing, client has given us the go ahead to carry out these works, scheduling in a convenient date <\/p>

01\/06\/2023 22:52 (michaelk)<\/b>Attended site to investigate a water leak into the dentistry. We have indetified the issue and a report has been forwarded to the office .4hrs labour 185<\/p>

02\/06\/2023 12:52 (jane)<\/b>Re-attending on Monday morning 5th June to remove shower tray etc to source leak - access via management keys but buzz intercom first <\/p>

05\/06\/2023 15:21 (michaelk)<\/b>Attended site to remove the shower tray which was found leaking. Visible staining was found on the timber sub-floor.and was wet in patches. I have informed the office as there is additional tiling to be completed as we believe this is the cause of the problem. I have informed the office what is required. 1 x engineer 8 hrs plus 1 x engineer for 2hrs. Total 460<\/p>

06\/06\/2023 11:35 (jane)<\/b>In process of sourcing the tiles <\/p>

09\/06\/2023 10:44 (sandra)<\/b>attending today to gather more information <\/p>

13\/06\/2023 16:29 (iain)<\/b>Reinstate shower cubicle and seal all areas.<\/p>

14\/06\/2023 08:48 (iain)<\/b>Recomissioned showers and tested.<\/p>

14\/06\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56870","activity_ticket_id":"53810","ticket_reference":"HDT54891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - FOR THURSDAY 1ST JUNE - ACCESS VIA KEYS but buzz intercom first (Dean will be going in via keys too tomorrow)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/06\/23","activity_end":"2023-06-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66249","activity_notes":"Travis can you attend this afternoon please to below, Keys for access (Alan or Dean may have the keys as they were in the property this morning)Bedroom doorsWeighted doors closes very hard\/loud is it possible to adjust the hinges\/screws to soften door closing? KitchenCabinets right below stove dont align properly","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 14:01 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:18 (jane)<\/b>Electrical parts on order - expected in stock on 7th June <\/p>

01\/06\/2023 15:19 (travis)<\/b>Attended and found kitchen drawers soft close mechanism to be missing parts so I cannot adjust,this would require a kitchen fitter who has knowledge of high end kitchens,also the internal door closers are of the non adjustable type,these could be swapped for the Perco type which are adjustable, Salvatore would have to make this decision.<\/p>

01\/06\/2023 15:51 (alan)<\/b>1. Order replace dimmer module for kitchen lights 2. Replace blown lamp in lights on roof 3. Alter wiring to fan in bathroom so fan over runs for 10min once lights are turned off4. Investigate light in bedroom not dimming correctly, faulty found to be the LED lampsOrder LED lamps that are compatible with dimmers Show tenant where bedside lights switch from in bathroom <\/p>

01\/06\/2023 16:13 (jane)<\/b>Electrical parts on order Tracing specialist mechanism part for kitchen drawer Would recommend all door closers are replaced for a stronger Perko type closer <\/p>

01\/06\/2023 22:45 (michaelk)<\/b>Attended site to investigate reported faults. The mains bathroom part and full flushes are working correct and the tenant was instructed where to turn off the roof bib tap in winter conditions. 2hrs labour 95<\/p>

01\/06\/2023 22:45 (michaelk)<\/b>Attended site to investigate reported faults. The mains bathroom part and full flushes are working correct and the tenant was instructed where to turn off the roof bib tap in winter conditions. 2hrs labour 95<\/p>

02\/06\/2023 16:15 (jane)<\/b>Requested access for Monday afternoon 5th June to fit new part to kitchen drawer <\/p>

05\/06\/2023 13:40 (alan)<\/b>Return to site and replace lamps in bedroom fitting for dimmable LED lamps Replace dimmer switch module for light switch in main room <\/p>

05\/06\/2023 13:42 (travis)<\/b>Repairs\/replacement parts fitted to kitchen drawers.<\/p>

05\/06\/2023 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56871","activity_ticket_id":"53816","ticket_reference":"HDT54897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15626 - To supply and fit new accumulator pump ","ticket_address_1":"Flat 2, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1737","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1737","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/23","activity_end":"2023-06-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66250","activity_notes":"To supply and fit new accumulator pump ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2023 13:15 (jane)<\/b>Ordering new accumulator pump <\/p>

14\/06\/2023 10:24 (sandra)<\/b>provisionally booked for 22nd and 23rd <\/p>

14\/06\/2023 10:28 (sandra)<\/b>confirmed <\/p>

23\/06\/2023 15:34 (sandra)<\/b>booked for 28th and 29th <\/p>

30\/06\/2023 16:41 (michaelk)<\/b>Completed accumalator pump installation <\/p>

30\/06\/2023 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56872","activity_ticket_id":"53817","ticket_reference":"HDT54898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY 6TH JUNE AT 9AM ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/06\/23","activity_end":"2023-06-06 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66251","activity_notes":"For Tuesday 6th June at 9am - small area between the kitchen & living room requires Dean to touch upprevious redec completed sometime back appeared patchy\/uneven in a few areas.","activity_timesheet":null,"ticket_notes_combined":"

01\/06\/2023 13:40 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 13:42 (jane)<\/b>For Tuesday 6th June at 9am, tenant will give access <\/p>

06\/06\/2023 15:38 (iain)<\/b>Refix glass shower panel and reseal. Quote for replacement bedroom blinds.<\/p>

06\/06\/2023 15:42 (jane)<\/b>(Ticket Closed)<\/p>

06\/06\/2023 15:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/06\/2023 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56873","activity_ticket_id":"53817","ticket_reference":"HDT54898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY 6TH JUNE AT 9AM ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/23","activity_end":"2023-06-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66252","activity_notes":"List of works - FOR TUESDAY 6TH JUNE AT 9AM - Tenant will give accessReinstate loose shower Glass doorthe bottom door catch is loose therefore, the glass door is not secure.-Faulty bedroom blinds please measure to quote on double roller blinds","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2023 13:40 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 13:42 (jane)<\/b>For Tuesday 6th June at 9am, tenant will give access <\/p>

06\/06\/2023 15:38 (iain)<\/b>Refix glass shower panel and reseal. Quote for replacement bedroom blinds.<\/p>

06\/06\/2023 15:42 (jane)<\/b>(Ticket Closed)<\/p>

06\/06\/2023 15:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/06\/2023 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56874","activity_ticket_id":"53818","ticket_reference":"HDT54899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking mixer tap in the kitchen - FOR FRIDAY 2ND JUNE AT 9AM - TENANT WILL BE HOME ","ticket_address_1":"Flat 6, Goodwins House, 55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/06\/23","activity_end":"2023-06-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66253","activity_notes":"Leaking mixer tap in the kitchen - FOR FRIDAY 2ND JUNE AT 9AM - TENANT WILL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2023 14:45 (System)<\/b>Ticket Created<\/p>

02\/06\/2023 10:34 (michaelk)<\/b>Attended site to resolve leaking kitchen tap. The spout washer required replacing which had to be matched from suppliers. The washer has been greased, however if the fault occurs again, the complete tap will need to be replaced. 2hrs labour 95<\/p>

02\/06\/2023 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56875","activity_ticket_id":"53696","ticket_reference":"HDT54777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors to be fitted ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.03","cs_id":"1317","cs_address_2":"8a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1317","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/23","activity_end":"2023-06-07 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66254","activity_notes":"window restrictors to be fitted Client providing access for Wednesday 7th June between 11am and 3pm ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2023 13:07 (System)<\/b>Ticket Created<\/p>

15\/05\/2023 13:07 (sandra)<\/b>to be booked in <\/p>

19\/05\/2023 10:44 (sandra)<\/b>emailed for date to book in @pelleringroup.com<\/p>

22\/05\/2023 15:50 (sandra)<\/b>Friday 26th 11 - 3pm <\/p>

26\/05\/2023 14:14 (iain)<\/b>Restrictors on order with Ironmongorydirect.<\/p>

31\/05\/2023 14:48 (jane)<\/b>Requested access for Tuesday 6th June in the morning to fit the new window restrictors <\/p>

01\/06\/2023 14:59 (jane)<\/b>Client providing access for Wednesday 7th June between 11am and 3pm <\/p>

07\/06\/2023 12:15 (travis)<\/b>Window restrictors fitted to all windows.<\/p>

07\/06\/2023 12:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56876","activity_ticket_id":"53815","ticket_reference":"HDT54896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our commercial tenant London Smiling on the first floor of 62 Goodge Street has reported a leak into their storage room -FOR TODAY ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/23","activity_end":"2023-06-05 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66255","activity_notes":"Re-attending on Monday morning 5th June to remove shower tray etc to source leak - access via management keys but buzz intercom first ","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2023 11:30 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 11:32 (jane)<\/b>Attending today <\/p>

01\/06\/2023 15:07 (jane)<\/b>Following inspection found shower enclosure and tray will need removing, client has given us the go ahead to carry out these works, scheduling in a convenient date <\/p>

01\/06\/2023 22:52 (michaelk)<\/b>Attended site to investigate a water leak into the dentistry. We have indetified the issue and a report has been forwarded to the office .4hrs labour 185<\/p>

02\/06\/2023 12:52 (jane)<\/b>Re-attending on Monday morning 5th June to remove shower tray etc to source leak - access via management keys but buzz intercom first <\/p>

05\/06\/2023 15:21 (michaelk)<\/b>Attended site to remove the shower tray which was found leaking. Visible staining was found on the timber sub-floor.and was wet in patches. I have informed the office as there is additional tiling to be completed as we believe this is the cause of the problem. I have informed the office what is required. 1 x engineer 8 hrs plus 1 x engineer for 2hrs. Total 460<\/p>

06\/06\/2023 11:35 (jane)<\/b>In process of sourcing the tiles <\/p>

09\/06\/2023 10:44 (sandra)<\/b>attending today to gather more information <\/p>

13\/06\/2023 16:29 (iain)<\/b>Reinstate shower cubicle and seal all areas.<\/p>

14\/06\/2023 08:48 (iain)<\/b>Recomissioned showers and tested.<\/p>

14\/06\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56877","activity_ticket_id":"53819","ticket_reference":"HDT54900","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement shower hose like for like (black colour) as to picture ","ticket_address_1":"Flat 2, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 St Martins Lane ","cs_id":"1496","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1496","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/23","activity_end":"2023-06-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66256","activity_notes":"Replacement shower hose like for like (black colour) as to picture The flat will be empty tomorrow morning Wednesday 7th June between 11:00-14:00. Can your team attend with management keys","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2023 09:16 (System)<\/b>Ticket Created<\/p>

02\/06\/2023 09:17 (jane)<\/b>Replacement shower hose on order <\/p>

06\/06\/2023 10:00 (jane)<\/b>Requested access for today to fit the new shower hose <\/p>

06\/06\/2023 11:02 (jane)<\/b>Attending on Wednesday 7th June between 11 and 2pm with Management Keys to fit new shower hose <\/p>

07\/06\/2023 11:46 (michaelk)<\/b>Travelled to suppliers to collect replacement matt black shower hose. Attend site at agreed time to replace hose. Left in full working order 3hrs labour plus parts, total 162 ex vat.<\/p>

07\/06\/2023 12:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56878","activity_ticket_id":"53820","ticket_reference":"HDT54901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine faulty ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/06\/23","activity_end":"2023-06-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66257","activity_notes":"Washing machine faulty at 21a Newport Court, WC2H 7JS.It has washing inside, all the lights flash and if we try to reset it at the electrical plug. It comes back on but wont drain and wont release the door. It makes a humming sound.The contractor can get access at anytime with the management keys thanks","activity_timesheet":null,"ticket_notes_combined":"

02\/06\/2023 09:22 (System)<\/b>Ticket Created<\/p>

02\/06\/2023 11:33 (jane)<\/b>Engineer on Wednesday, 07\/06, between 12pm and 4pm - keys for access <\/p>

07\/06\/2023 12:20 (roy)<\/b>With Repair Aid.Filter blocked.Tested all ok<\/p>

07\/06\/2023 12:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56879","activity_ticket_id":"53821","ticket_reference":"HDT54902","ticket_client":"2108","client_name":"Forty Group","ticket_title":"For Wednesday 7th June - Inspection and isolation of the booster cold water set to the complete site to cut in some valves ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1046","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/23","activity_end":"2023-06-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66258","activity_notes":"For Wednesday 7th June - Inspection and isolation of the booster cold water set to the complete site to cut in some valves ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2023 09:47 (System)<\/b>Ticket Created<\/p>

02\/06\/2023 11:37 (jane)<\/b>Attending on Wednesday 7th June <\/p>

07\/06\/2023 09:49 (michaelk)<\/b>Attended site to isolate boosted cold water system to the building to facilitate a new 28mm isolation valve to be fitted to the ladies toilet, west mezzanine area. Isolated water system and completed the valve install returning the system to full operation. Tested operation of the booster plant and ladies toilet. 2 x engineers for 3 x hours. Total 280.<\/p>

07\/06\/2023 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56880","activity_ticket_id":"53822","ticket_reference":"HDT54903","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Sub-Meter Inspection - FOR TUESDAY 13TH JUNE AT 10:30AM ","ticket_address_1":"St Martins Courtyard","ticket_address_2":"Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard","cs_id":"2539","cs_address_2":"Slingsby Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2539","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/23","activity_end":"2023-06-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66259","activity_notes":"Sub-Meter Inspection - FOR TUESDAY 13TH JUNE AT 10:30AM ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2023 09:55 (System)<\/b>Ticket Created<\/p>

02\/06\/2023 11:37 (jane)<\/b>For Tuesday 13th at 10:30m, meeting with Jane Moscrop and Sonia <\/p>

13\/06\/2023 15:53 (alan)<\/b>Show metering contractor, location of all landlord, Meters on the estate <\/p>

13\/06\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56881","activity_ticket_id":"53820","ticket_reference":"HDT54901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine faulty ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/23","activity_end":"2023-06-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66260","activity_notes":"Roy can you give Appliance Engineer access on Wednesday, 07\/06, between 12pm and 4pm - keys for accessWashing machine faulty at 21a Newport Court, WC2H 7JS.It has washing inside, all the lights flash and if we try to reset it at the electrical plug. It comes back on but wont drain and wont release the door. It makes a humming sound.The contractor can get access at anytime with the management keys thanks","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2023 09:22 (System)<\/b>Ticket Created<\/p>

02\/06\/2023 11:33 (jane)<\/b>Engineer on Wednesday, 07\/06, between 12pm and 4pm - keys for access <\/p>

07\/06\/2023 12:20 (roy)<\/b>With Repair Aid.Filter blocked.Tested all ok<\/p>

07\/06\/2023 12:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56882","activity_ticket_id":"53823","ticket_reference":"HDT54904","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Management keys for access from Central Cross ","ticket_address_1":"Flat 2, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 35 Catherine Street ","cs_id":"2175","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2175","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/06\/23","activity_end":"2023-06-02 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66261","activity_notes":"No hot water - Management keys for access from Central Cross ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2023 14:41 (System)<\/b>Ticket Created<\/p>

02\/06\/2023 14:58 (michaelk)<\/b>Attended site to investigate boiler hot water fault. Traced the problem to the gas meter ecv which was partially closed. This resulted in the boiler firing, however locking out when ranging up to high fire.Left boiler running fully operational. 2hrs labour 95<\/p>

02\/06\/2023 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56883","activity_ticket_id":"53824","ticket_reference":"HDT54905","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Basement door into Print Room (hinge failure\/or closer not working) - For MONDAY 5TH JUNE ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/06\/23","activity_end":"2023-06-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66262","activity_notes":"Basement door into Print Room (hinge failure\/or closer not working) - For MONDAY 5TH JUNE ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2023 15:17 (System)<\/b>Ticket Created<\/p>

05\/06\/2023 10:31 (travis)<\/b>Door closer adjustments, lubrication to all moving parts,(Hinges ect).<\/p>

05\/06\/2023 10:31 (travis)<\/b>Door closer adjustments, lubrication to all moving parts,(Hinges ect).<\/p>

05\/06\/2023 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56884","activity_ticket_id":"53825","ticket_reference":"HDT54906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof fire escape route signage removal ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street ","cs_id":"1312","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1312","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/23","activity_end":"2023-06-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66263","activity_notes":"Roof fire escape route signage removal - For Tuesday We have some signage at 31 Catherine Street that needs to be removed.The signage states that the roof access is a fire escape route which is not correct, please could you arrange for this and any others relating to that fire escape to be removed?","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2023 16:00 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 14:18 (jane)<\/b>Cannot locate signage, checking with client on location <\/p>

06\/06\/2023 16:04 (iain)<\/b>Removed Fite exit signage from roof.<\/p>

06\/06\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56885","activity_ticket_id":"53810","ticket_reference":"HDT54891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical issues - FOR THURSDAY 1ST JUNE - ACCESS VIA KEYS but buzz intercom first (Dean will be going in via keys too tomorrow)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/06\/23","activity_end":"2023-06-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66264","activity_notes":"To fit new kitchen drawer part on Monday afternoon 5th June, keys for access ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2023 14:01 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:18 (jane)<\/b>Electrical parts on order - expected in stock on 7th June <\/p>

01\/06\/2023 15:19 (travis)<\/b>Attended and found kitchen drawers soft close mechanism to be missing parts so I cannot adjust,this would require a kitchen fitter who has knowledge of high end kitchens,also the internal door closers are of the non adjustable type,these could be swapped for the Perco type which are adjustable, Salvatore would have to make this decision.<\/p>

01\/06\/2023 15:51 (alan)<\/b>1. Order replace dimmer module for kitchen lights 2. Replace blown lamp in lights on roof 3. Alter wiring to fan in bathroom so fan over runs for 10min once lights are turned off4. Investigate light in bedroom not dimming correctly, faulty found to be the LED lampsOrder LED lamps that are compatible with dimmers Show tenant where bedside lights switch from in bathroom <\/p>

01\/06\/2023 16:13 (jane)<\/b>Electrical parts on order Tracing specialist mechanism part for kitchen drawer Would recommend all door closers are replaced for a stronger Perko type closer <\/p>

01\/06\/2023 22:45 (michaelk)<\/b>Attended site to investigate reported faults. The mains bathroom part and full flushes are working correct and the tenant was instructed where to turn off the roof bib tap in winter conditions. 2hrs labour 95<\/p>

01\/06\/2023 22:45 (michaelk)<\/b>Attended site to investigate reported faults. The mains bathroom part and full flushes are working correct and the tenant was instructed where to turn off the roof bib tap in winter conditions. 2hrs labour 95<\/p>

02\/06\/2023 16:15 (jane)<\/b>Requested access for Monday afternoon 5th June to fit new part to kitchen drawer <\/p>

05\/06\/2023 13:40 (alan)<\/b>Return to site and replace lamps in bedroom fitting for dimmable LED lamps Replace dimmer switch module for light switch in main room <\/p>

05\/06\/2023 13:42 (travis)<\/b>Repairs\/replacement parts fitted to kitchen drawers.<\/p>

05\/06\/2023 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56886","activity_ticket_id":"53826","ticket_reference":"HDT54907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet not Working:","ticket_address_1":"Flat 2","ticket_address_2":"48 Newman Strret","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2561","cs_address_2":"48 Newman Strret","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2561","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/06\/23","activity_end":"2023-06-04 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66265","activity_notes":"Toilet not Working: ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2023 17:05 (System)<\/b>Ticket Created<\/p>

04\/06\/2023 17:07 (michael)<\/b>Was told the toilet wasn't flushing but flushing ok. Then she said it was blocked which is definitely ok.Then she said the tenant said it was the toilet exhaust which we believe is the extractor fan.There is power now I have switched it on but it is a silent.<\/p>

04\/06\/2023 18:07 (roy)<\/b>Arrived and found toilet working ok.Then suggested it was blocked but that was ok.Then they said it was the toilet exhaust but not sure what they meant but think it was the extractor.This was not switched on but also very dirty.Turned back on<\/p>

05\/06\/2023 07:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56887","activity_ticket_id":"53827","ticket_reference":"HDT54908","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install a door closer on the passenger gate at 20-22 Shelton street.","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/23","activity_end":"2023-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66266","activity_notes":"To install a door closer on the passenger gate at 20-22 Shelton street.Can you attend on Tuesday afternoon please ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 09:53 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 15:38 (iain)<\/b>Door closer on gate. 20\/20 required. Will forward details to office.<\/p>

07\/06\/2023 16:42 (jane)<\/b>Chased a date from twenty twenty doors <\/p>

09\/06\/2023 10:41 (sandra)<\/b>attending PM 9\/6<\/p>

13\/06\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56888","activity_ticket_id":"53791","ticket_reference":"HDT54872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Someone to fix the outside front door of 19 Charlotte Street","ticket_address_1":"19 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Charlotte Street ","cs_id":"2173","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/06\/23","activity_end":"2023-06-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66267","activity_notes":"Job re-opened, still issues with main door Someone to fix the outside front door of 19 Charlotte StreetNoticed the door often does not shut properly and just lightly latches leaving the door still to be opened from the outside.If there are any external parties, such as delivery drivers, who are unaware they need to bring a strong close, this leaves the building open prone to anyone being able to enter.","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 11:29 (System)<\/b>Ticket Created<\/p>

30\/05\/2023 16:04 (travis)<\/b>Main front door works,Alignment of door,Alignment of door keep,Closer adjustment,Lubrication to all moving parts.<\/p>

30\/05\/2023 16:14 (jane)<\/b>(Ticket Closed)<\/p>

05\/06\/2023 09:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/06\/2023 15:23 (travis)<\/b>Attended and removed existing hinge screws to top and center of door,plugged outsized screw holes with wooden dowels and refitted door, bringing it into correct alignment.Removed electric door keep and further packed out with steel washers.Tested numerous times.<\/p>

05\/06\/2023 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56889","activity_ticket_id":"53828","ticket_reference":"HDT54909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To meet Lilian at 8am on Tuesday morning 6th June to inspect list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/23","activity_end":"2023-06-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66268","activity_notes":"To meet Lilian at 8am on Tuesday morning 6th June to inspect list of works ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 10:09 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 15:36 (iain)<\/b>New toilet seat. Descale toilet. Clear rubbish behind radiator. Cut out and replace mastic to shower tray.<\/p>

07\/06\/2023 09:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56890","activity_ticket_id":"53829","ticket_reference":"HDT54910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Tenant is home today for access ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2304","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/23","activity_end":"2023-06-05 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66269","activity_notes":"No hot water - Tenant is home today for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 10:18 (System)<\/b>Ticket Created<\/p>

05\/06\/2023 12:23 (michaelk)<\/b>Attended site to investigate boiler failure. Found the system pressure low, re-pressurised and left operational. Investigated the heating system for possible causes and found the living room radiator connection loose. This was tightened, however long term solution is to re-make the joint. This will be completed onal a seperate visit as the bathroom basin trap also requires replacing. Both items to be completed in one visit.Parts to be ordered.<\/p>

06\/06\/2023 14:19 (michaelk)<\/b>Returned to site to replace the basin trap and radiator end cap as reported. Completed work and left in full working order. 2hrs labour plus parts, total 155 ex vat.<\/p>

06\/06\/2023 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56891","activity_ticket_id":"53830","ticket_reference":"HDT54911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unit 13 to change the key lock code on their back entrance door","ticket_address_1":"Unit 13, Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Unit 13, Central Cross","cs_id":"2562","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2562","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/06\/23","activity_end":"2023-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66270","activity_notes":"Unit 13 to change the key lock code on their back entrance door","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 10:50 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 11:57 (travis)<\/b>Coded lock \/ push bar code change,New code 1578x as instructed by tenant.<\/p>

06\/06\/2023 12:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56892","activity_ticket_id":"53831","ticket_reference":"HDT54912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak into bar - for this afternoon ","ticket_address_1":"48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Newman Street ","cs_id":"1275","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1275","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/23","activity_end":"2023-06-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66271","activity_notes":"To investigate leak into bar - for this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 11:15 (System)<\/b>Ticket Created<\/p>

05\/06\/2023 15:15 (michaelk)<\/b>Attended site to investigate reported water leak. The leak was traced to the mains supply pipe located in the entrance hall of 48. The isolation requires the water supplier to attend as isolation is in the street via a large manhole. 2hrs labour 95<\/p>

05\/06\/2023 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56893","activity_ticket_id":"53832","ticket_reference":"HDT54913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing - Property vacant from Tuesday 6th June - Keys ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/23","activity_end":"2023-06-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66272","activity_notes":"Gas compliance testing - Property vacant from Tuesday 6th June - KeysIain and Dean are meeting Lilian at the property tomorrow morning at 8am to inspect ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 11:24 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 09:47 (michaelk)<\/b>Completed compliance testing 145.The boiler was found flooded with worn electrodes. The co alarm will also need upgrading.<\/p>

06\/06\/2023 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56894","activity_ticket_id":"53828","ticket_reference":"HDT54909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To meet Lilian at 8am on Tuesday morning 6th June to inspect list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/06\/23","activity_end":"2023-06-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66273","activity_notes":"To meet Lilian at 8am on Tuesday morning 6th June to inspect list of works ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2023 10:09 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 15:36 (iain)<\/b>New toilet seat. Descale toilet. Clear rubbish behind radiator. Cut out and replace mastic to shower tray.<\/p>

07\/06\/2023 09:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56895","activity_ticket_id":"53833","ticket_reference":"HDT54914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out gas compliance testing - 12noon on 6th June - tenant home ","ticket_address_1":"Townhouse, 26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/23","activity_end":"2023-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66274","activity_notes":"To carry out gas compliance testing 12noon 6th June","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 13:12 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 14:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/06\/2023 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56896","activity_ticket_id":"53834","ticket_reference":"HDT54915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15629 - New perko doors closers ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/23","activity_end":"2023-06-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66275","activity_notes":"New perko door closers - 3No #collect keys but knock firstThursday 15th ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 13:17 (jane)<\/b>To order 3No new perko door closers today <\/p>

06\/06\/2023 08:59 (jane)<\/b>3No x perko door closers ordered - expected in stock on Wednesday 7th June <\/p>

09\/06\/2023 14:09 (jane)<\/b>3No x perko door closers arriving on Monday 12th June<\/p>

12\/06\/2023 16:39 (sandra)<\/b>access emailed for 8am Thursday <\/p>

13\/06\/2023 09:58 (sandra)<\/b>This is scheduled for Thursday morning. The tenant might be in; however, please collect the keys just in case<\/p>

15\/06\/2023 15:08 (travis)<\/b>Replacement of X3 door closers and adjustments.<\/p>

15\/06\/2023 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56897","activity_ticket_id":"53835","ticket_reference":"HDT54916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY AFTERNOON 6TH JUNE - KEYS FOR ACCESS BUT KNOCK FIRST ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1132","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/23","activity_end":"2023-06-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66276","activity_notes":"List of works - FOR TUESDAY AFTERNOON 6TH JUNE - KEYS FOR ACCESS BUT KNOCK FIRST After a flat inspection, we noticed that the bathroom extractor does not work and there is a nasty leak in the corner of the bath. Alan attending too ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 13:36 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 14:15 (alan)<\/b>Look at extractor fan in bathroom not working Order replacement fan <\/p>

06\/06\/2023 14:17 (michaelk)<\/b>Attended site to reported bath leak. Traced the problem to shower screen, which is leaking around the pivot joint fixed to the wall. This joint is cracked and the screen requires replacing, although we have tried to reseal. A quote is to be forwarded for a new screen and to relocate the screen to fix along the tiles not the wall. 2hrs labour 95<\/p>

06\/06\/2023 14:21 (jane)<\/b>Replacement fan on order to bathroom <\/p>

15\/06\/2023 11:21 (sandra)<\/b>emailed for Monday morning 8am <\/p>

16\/06\/2023 11:16 (sandra)<\/b>MONDAY CONFIRMED WITH KEYS <\/p>

20\/06\/2023 07:59 (alan)<\/b>Replace extractor fan in bathroom <\/p>

20\/06\/2023 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56898","activity_ticket_id":"53835","ticket_reference":"HDT54916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR TUESDAY AFTERNOON 6TH JUNE - KEYS FOR ACCESS BUT KNOCK FIRST ","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1132","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/23","activity_end":"2023-06-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66277","activity_notes":"MONDAY WITH KEYS BUT KNOCK FIRST After a flat inspection, we noticed that the bathroom extractor does not work and there is a nasty leak in the corner of the bath. M Keenan attending too ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 13:36 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 14:15 (alan)<\/b>Look at extractor fan in bathroom not working Order replacement fan <\/p>

06\/06\/2023 14:17 (michaelk)<\/b>Attended site to reported bath leak. Traced the problem to shower screen, which is leaking around the pivot joint fixed to the wall. This joint is cracked and the screen requires replacing, although we have tried to reseal. A quote is to be forwarded for a new screen and to relocate the screen to fix along the tiles not the wall. 2hrs labour 95<\/p>

06\/06\/2023 14:21 (jane)<\/b>Replacement fan on order to bathroom <\/p>

15\/06\/2023 11:21 (sandra)<\/b>emailed for Monday morning 8am <\/p>

16\/06\/2023 11:16 (sandra)<\/b>MONDAY CONFIRMED WITH KEYS <\/p>

20\/06\/2023 07:59 (alan)<\/b>Replace extractor fan in bathroom <\/p>

20\/06\/2023 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56899","activity_ticket_id":"53836","ticket_reference":"HDT54917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - FOR THURSDAY 8TH JUNE AT 11AM - TENANT WILL GIVE ACCESS ","ticket_address_1":"Flat 1.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/06\/23","activity_end":"2023-06-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66278","activity_notes":"List of works - FOR THURSDAY 8TH JUNE AT 11AM - TENANT WILL GIVE ACCESS Please arrange for an engineer to attend to the list below:-To reinstate bathroom door handle-To mastic around the shower areas-To proof the gap between the balcony & kitchen wall (evidence of mice activity)","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 14:39 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 16:02 (iain)<\/b>Repair to bathroom door handles.Cut out and mastic section of bathroom floor.Mouse proof under kitchen units.<\/p>

08\/06\/2023 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56900","activity_ticket_id":"53837","ticket_reference":"HDT54918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with lights in the common parts ","ticket_address_1":"39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street ","cs_id":"2434","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"2434","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/23","activity_end":"2023-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66279","activity_notes":"Issue with lights in the common parts We have an issue with lights in common parts. I have reinstated them 4 times in the last 4 days, but they keep tripping. He will require an FB key to access the 1st floor electric cupboard","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2023 15:14 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 14:28 (alan)<\/b>Investigate lights not working in common parts Tested thought and found RCBO to be faulty Replaced RCBO in distribution board and leave working If this fault persist further testing will be needed<\/p>

06\/06\/2023 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56901","activity_ticket_id":"53838","ticket_reference":"HDT54919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant in flat 1 reported a water leak from the roof in their bedroom, This is probably coming from the shower in flat 2. - KEYS FOR ACCESS INTO BOTH FLATS ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1829","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1829","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/23","activity_end":"2023-06-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66280","activity_notes":"The tenant in flat 1 reported a water leak from the roof in their bedroom,This is probably coming from the shower in flat 2. ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2023 15:51 (System)<\/b>Ticket Created<\/p>

05\/06\/2023 16:49 (jane)<\/b>Requested access for Tuesday morning 6th June <\/p>

06\/06\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56902","activity_ticket_id":"53839","ticket_reference":"HDT54920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler repairs ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/23","activity_end":"2023-06-06 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66281","activity_notes":"Boiler repairs The boiler was found flooded with worn electrodes. The co alarm will also need upgrading.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2023 10:05 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 14:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2023 10:36 (jane)<\/b>Attending Friday to fit new parts to boiler <\/p>

12\/06\/2023 08:18 (michaelk)<\/b>Attended site to replace reported items following gas inspection. The expansion vessel, probe, electrode and burner seal were all replaced leaving the boiler in full working order. Replaced the co alarm whilst on site.4hrs labour plus parts, total 395 ex vat.<\/p>

12\/06\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56903","activity_ticket_id":"53840","ticket_reference":"HDT54921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/06\/23","activity_end":"2023-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66282","activity_notes":"List of works Common parts - First Floor - To supply and fit 2No window restrictors to windowMeter cupboard, remove rubbish and leave locked Main entrance door is slamming ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2023 10:52 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 14:19 (travis)<\/b>Raised main door for easier opening,Removed all rubbish and swept electrical cupboards,Repairs to FB Locks and locked both cupboards,Fitted restrictors to first fl window.<\/p>

06\/06\/2023 14:31 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2023 10:29 (travis)<\/b>Additional works to main door, realignment, replacement of missing screws ect.<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56904","activity_ticket_id":"53815","ticket_reference":"HDT54896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our commercial tenant London Smiling on the first floor of 62 Goodge Street has reported a leak into their storage room -FOR TODAY ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/06\/23","activity_end":"2023-06-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66283","activity_notes":" replacement tiles for shower tenant home at 8am Tuesday","activity_timesheet":"2","ticket_notes_combined":"

01\/06\/2023 11:30 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 11:32 (jane)<\/b>Attending today <\/p>

01\/06\/2023 15:07 (jane)<\/b>Following inspection found shower enclosure and tray will need removing, client has given us the go ahead to carry out these works, scheduling in a convenient date <\/p>

01\/06\/2023 22:52 (michaelk)<\/b>Attended site to investigate a water leak into the dentistry. We have indetified the issue and a report has been forwarded to the office .4hrs labour 185<\/p>

02\/06\/2023 12:52 (jane)<\/b>Re-attending on Monday morning 5th June to remove shower tray etc to source leak - access via management keys but buzz intercom first <\/p>

05\/06\/2023 15:21 (michaelk)<\/b>Attended site to remove the shower tray which was found leaking. Visible staining was found on the timber sub-floor.and was wet in patches. I have informed the office as there is additional tiling to be completed as we believe this is the cause of the problem. I have informed the office what is required. 1 x engineer 8 hrs plus 1 x engineer for 2hrs. Total 460<\/p>

06\/06\/2023 11:35 (jane)<\/b>In process of sourcing the tiles <\/p>

09\/06\/2023 10:44 (sandra)<\/b>attending today to gather more information <\/p>

13\/06\/2023 16:29 (iain)<\/b>Reinstate shower cubicle and seal all areas.<\/p>

14\/06\/2023 08:48 (iain)<\/b>Recomissioned showers and tested.<\/p>

14\/06\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56905","activity_ticket_id":"53841","ticket_reference":"HDT54922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"First Floor Communal Toilet - Toilet seat is loose ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/23","activity_end":"2023-06-06 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66284","activity_notes":"First Floor Communal Toilet - Toilet seat is loose ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2023 13:32 (System)<\/b>Ticket Created<\/p>

07\/06\/2023 08:38 (michaelk)<\/b>Attended site to a loose toilet seat which was found cracked. A replacement seat is required and will return to fit.<\/p>

07\/06\/2023 20:22 (michaelk)<\/b>Attended site to replace the toilet seat as previously reported. 1hr labour plus part, total 80 ex vat.<\/p>

08\/06\/2023 08:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56906","activity_ticket_id":"53842","ticket_reference":"HDT54923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cracked bathroom tiles to replace (2 tiles) and rotted shower base - Rescheduled for Wednesday 14th June between 11am and 3pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.02, 8a Gerrard Street","cs_id":"1156","cs_address_2":"","cs_town":"London","cs_postcode":"W","ticket_client_site":"1156","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/23","activity_end":"2023-07-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66285","activity_notes":"Cracked bathroom tiles to replace (2 tiles) and rotted shower base - Thursday 6th at 11 am ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2023 14:01 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 10:44 (sandra)<\/b>FRIDAY 9TH JUNE BETWEEN 11AM AND 3PM<\/p>

09\/06\/2023 11:16 (jane)<\/b>Rescheduled for Wednesday 14th June between 11an and 3pm<\/p>

09\/06\/2023 11:25 (travis)<\/b>Attended,job postponed until next week.<\/p>

14\/06\/2023 12:18 (travis)<\/b>Attended and taken details of required tiles,On order.<\/p>

14\/06\/2023 13:29 (jane)<\/b>Tiles on order - 3\/5 day delivery time <\/p>

20\/06\/2023 14:16 (sandra)<\/b>emailed to book in <\/p>

23\/06\/2023 14:55 (sandra)<\/b>emailed again for dates to attend <\/p>

30\/06\/2023 12:42 (sandra)<\/b>emailed again for access <\/p>

30\/06\/2023 14:05 (sandra)<\/b>Thursday 6th at 11 am<\/p>

06\/07\/2023 13:12 (travis)<\/b>Tiling works.<\/p>

06\/07\/2023 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56907","activity_ticket_id":"53843","ticket_reference":"HDT54924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wall thermostat is showing an error ","ticket_address_1":"Flat 4, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 62 Goodge Street ","cs_id":"1560","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1560","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/23","activity_end":"2023-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66286","activity_notes":"Wall thermostat is showing an error ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2023 14:06 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 15:36 (jane)<\/b>Attending this afternoon via management keys <\/p>

07\/06\/2023 08:37 (michaelk)<\/b>Collected keys from security and attended site to investigate reported controls fault. Replaced batteries were required and reconnected controllers back onto the zig network, leaving in full working order. Returned keys to kingly Court security. 3hrs labour plus parts, total 155ex vat.<\/p>

07\/06\/2023 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56908","activity_ticket_id":"53839","ticket_reference":"HDT54920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler repairs ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/23","activity_end":"2023-06-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66287","activity_notes":"Boiler repairs The boiler was found flooded with worn electrodes. The co alarm will also need upgrading.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2023 10:05 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 14:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2023 10:36 (jane)<\/b>Attending Friday to fit new parts to boiler <\/p>

12\/06\/2023 08:18 (michaelk)<\/b>Attended site to replace reported items following gas inspection. The expansion vessel, probe, electrode and burner seal were all replaced leaving the boiler in full working order. Replaced the co alarm whilst on site.4hrs labour plus parts, total 395 ex vat.<\/p>

12\/06\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56909","activity_ticket_id":"53844","ticket_reference":"HDT54925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet and shower issue - KEYS FOR ACCESS ON WEDNESDAY 7TH JUNE ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/23","activity_end":"2023-06-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66288","activity_notes":"Toilet and shower issue - KEYS FOR ACCESS ON WEDNESDAY 7TH JUNE the toilet continuously running and not flushing wellcheck if shower cubicle\/tray - mastic ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2023 15:20 (System)<\/b>Ticket Created<\/p>

07\/06\/2023 11:48 (michaelk)<\/b>Attended site to correct push button adjustment, left in full working order 1hr labour 50<\/p>

07\/06\/2023 12:10 (jane)<\/b>(Ticket Closed)<\/p>

30\/06\/2023 14:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/06\/2023 15:56 (sandra)<\/b>toilet still not working <\/p>

30\/06\/2023 15:56 (sandra)<\/b>booked for Monday 3rd <\/p>

04\/07\/2023 07:04 (michaelk)<\/b>Attended site to investigate flushing issues. Removed syphon and stripped, cleaning where required. Tested numerous times before putting back into service. Left fully operational 2hrs labour 95<\/p>

04\/07\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56910","activity_ticket_id":"53845","ticket_reference":"HDT54926","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to loose lead flashing - FOR THURSDAY AFTERNOON 8TH JUNE - awaiting access arrangements ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/23","activity_end":"2023-07-07 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66289","activity_notes":"To attend to loose lead flashing -Friday 23rd June at noon with tenant ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2023 15:26 (System)<\/b>Ticket Created<\/p>

07\/06\/2023 10:51 (jane)<\/b>Attending after 12noon today, tenant will be home to give access <\/p>

07\/06\/2023 11:35 (jane)<\/b>Rescheduled for Thursday 8th June in the afternoon - awaiting access <\/p>

08\/06\/2023 13:00 (sandra)<\/b>no access given. Emailed Lilian to arrange access <\/p>

08\/06\/2023 14:31 (sandra)<\/b>waiting on confirmation of access for Wednesday PM <\/p>

14\/06\/2023 09:37 (sandra)<\/b>requested access for Monday 19th<\/p>

15\/06\/2023 11:37 (sandra)<\/b>(Placed On Hold) no access given from tenant. Lilian chasing <\/p>

16\/06\/2023 11:33 (sandra)<\/b>(Removed from on-hold)<\/p>

16\/06\/2023 11:34 (sandra)<\/b>Friday 23rd June at noon with the tenant <\/p>

23\/06\/2023 10:51 (sandra)<\/b>, please cancel today's visit.<\/p>

30\/06\/2023 15:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56911","activity_ticket_id":"53827","ticket_reference":"HDT54908","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install a door closer on the passenger gate at 20-22 Shelton street.","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/06\/23","activity_end":"2023-06-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66290","activity_notes":"To install a door closer on the passenger gate at 20-22 Shelton street.","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2023 09:53 (System)<\/b>Ticket Created<\/p>

06\/06\/2023 15:38 (iain)<\/b>Door closer on gate. 20\/20 required. Will forward details to office.<\/p>

07\/06\/2023 16:42 (jane)<\/b>Chased a date from twenty twenty doors <\/p>

09\/06\/2023 10:41 (sandra)<\/b>attending PM 9\/6<\/p>

13\/06\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56912","activity_ticket_id":"53552","ticket_reference":"HDT54633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer switches, secure hallway ceiling hatch\/paint, install window restrictors plus issue with sockets in the living room ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/23","activity_end":"2023-06-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66291","activity_notes":"For Friday afternoon 9th June - Access via keys (Travis going into the property too)Issue with one of the sockets in the living room ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:30 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:31 (sandra)<\/b>lilian bookings w\/c 2nd<\/p>

03\/05\/2023 14:24 (sandra)<\/b>the tenant can provide access on the 15th for the list of repairs below.<\/p>

12\/05\/2023 10:00 (sandra)<\/b>after lunch <\/p>

15\/05\/2023 11:15 (alan)<\/b>Replaced 2 faulty dimmer switch module in main room and replace 4 dimmer switch knobs <\/p>

15\/05\/2023 12:55 (travis)<\/b>Postponed due to tenant having a conference call.To be rescheduled.<\/p>

15\/05\/2023 13:36 (sandra)<\/b>waiting on confirmation from tenant <\/p>

17\/05\/2023 12:23 (sandra)<\/b>emailed Lilian to contact tenant for Friday 19th<\/p>

17\/05\/2023 15:02 (sandra)<\/b>BOOKED FOR FRIDAY <\/p>

17\/05\/2023 16:26 (sandra)<\/b>rescheduled for Thursday 1st June with keys if tenant is not about <\/p>

01\/06\/2023 13:33 (travis)<\/b>No access (again).<\/p>

01\/06\/2023 15:12 (jane)<\/b>Requested access for Monday morning 5th June <\/p>

06\/06\/2023 16:20 (jane)<\/b>Chased client for another date <\/p>

07\/06\/2023 09:04 (jane)<\/b>Access for Friday afternoon 9th June with keys <\/p>

09\/06\/2023 13:41 (travis)<\/b>Window restrictors fitted to all windows,Inspection panel refitted into ceiling.Decoration will be required.<\/p>

09\/06\/2023 16:25 (alan)<\/b>Replace 2 faulty sockets in main room<\/p>

09\/06\/2023 16:31 (sandra)<\/b>Dean to give date for works <\/p>

15\/06\/2023 11:02 (sandra)<\/b>access requested for Tuesday 20th<\/p>

16\/06\/2023 10:27 (sandra)<\/b>emailed for confirmation <\/p>

16\/06\/2023 15:37 (sandra)<\/b>confirmed for Tuesday 20th<\/p>

20\/06\/2023 20:05 (dean)<\/b>Done <\/p>

21\/06\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56913","activity_ticket_id":"53846","ticket_reference":"HDT54927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15617 - Removal of unwanted tenants items ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/23","activity_end":"2023-06-14 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66292","activity_notes":"Removal of unwanted tenants items For Wednesday morning 14th June - Keys for access Travis to remove the items in the pictures sent to you (Iain attending too)","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2023 10:46 (jane)<\/b>For Wednesday morning 14th June - Keys for access <\/p>

14\/06\/2023 11:47 (travis)<\/b>Rubbish removed.<\/p>

14\/06\/2023 11:54 (jane)<\/b>(Ticket Closed)<\/p>

14\/06\/2023 15:59 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56914","activity_ticket_id":"53846","ticket_reference":"HDT54927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15617 - Removal of unwanted tenants items ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/06\/23","activity_end":"2023-06-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66293","activity_notes":"Removal of unwanted tenants items For Wednesday morning 14th June - Keys for access Travis will be attending too and has the pictures of the items to be cleared ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2023 10:46 (jane)<\/b>For Wednesday morning 14th June - Keys for access <\/p>

14\/06\/2023 11:47 (travis)<\/b>Rubbish removed.<\/p>

14\/06\/2023 11:54 (jane)<\/b>(Ticket Closed)<\/p>

14\/06\/2023 15:59 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56915","activity_ticket_id":"53847","ticket_reference":"HDT54928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15630 - Large sofa removal ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/06\/23","activity_end":"2023-06-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66294","activity_notes":"Large sofa removal for Thursday morning 8th June - keys for access - Roy is going to be in attendance too ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2023 11:14 (jane)<\/b>For Thursday morning 8th June - keys for access <\/p>

07\/06\/2023 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56916","activity_ticket_id":"53847","ticket_reference":"HDT54928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15630 - Large sofa removal ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/23","activity_end":"2023-06-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66295","activity_notes":"Large sofa removal Large sofa removal for Thursday morning 8th June - keys for access - Travis is going to be in attendance too ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2023 11:14 (jane)<\/b>For Thursday morning 8th June - keys for access <\/p>

07\/06\/2023 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56917","activity_ticket_id":"53848","ticket_reference":"HDT54929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine faulty ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/06\/23","activity_end":"2023-06-14 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66296","activity_notes":"Washing machine faulty The tenant reported that their washing machine suddenly turned off (they checked all fuses and plugs), will turn on only for a few minutes, and then turn off again.","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2023 11:52 (System)<\/b>Ticket Created<\/p>

07\/06\/2023 11:57 (jane)<\/b>Requested access for Wednesday 14th pf June in the afternoon 12 - 6 pm <\/p>

12\/06\/2023 11:13 (sandra)<\/b> confirmed and tenant will be home for access <\/p>

15\/06\/2023 15:15 (sandra)<\/b>The Washer-dryer at Flat 4, 33 Cranbourn Street, WC2H 7AD has been tested.The engineer found that PCB, dryer heater and dryer fan have failed and need to be replaced.Please note washer\/dryer is beyond economical repair.<\/p>

15\/06\/2023 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56918","activity_ticket_id":"53793","ticket_reference":"HDT54874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - 9am - 7th June - Wednesday- To call Lilian on arrival she would like to visit property too ","ticket_address_1":"Flat 3.3, 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/23","activity_end":"2023-06-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66297","activity_notes":"There is an issue with the shower valve, Roy has sent a picture ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2023 14:51 (System)<\/b>Ticket Created<\/p>

01\/06\/2023 10:43 (jane)<\/b>Attending on 7th June at 9am <\/p>

07\/06\/2023 12:22 (roy)<\/b>Replaced dimmer knobsReplaced sash stops and left 2 no. Keys for tenantAttempted to adjust shower valve. It is better but I think Michael needs to attend<\/p>

07\/06\/2023 12:47 (jane)<\/b>Requested access to inspect the shower valve <\/p>

07\/06\/2023 14:58 (jane)<\/b>Shower valve part on order <\/p>

07\/06\/2023 20:25 (michaelk)<\/b>Attended site to strip down the shower to identify the correct cartridge. The part has been ordered and we will return to fit when the part is collected. 2hrs labour 95<\/p>

08\/06\/2023 12:16 (sandra)<\/b>with keys for Friday 9th <\/p>

09\/06\/2023 13:02 (michaelk)<\/b>Attended site to install replacement thermostatic cartridge to the shower. Replaced the cartridge and set the shower to have a maximum temperature of 43c, re-assembled the shower and left in full working order. 3hrs labour plus parts, total 226.80 ex vat.<\/p>

09\/06\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56919","activity_ticket_id":"53849","ticket_reference":"HDT54930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door to the washing machine has stopped working ","ticket_address_1":"Flat 1, 14a Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"2087","cs_address_2":"14a Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2087","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/07\/23","activity_end":"2023-07-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66298","activity_notes":"Door to the washing machine has stopped working The door to the washing machine has stopped working in Flat 1 - it was always a little sticky but it now is getting quite jammed and is harder and harder to open. Do you think you could send someone out to get it fixed?","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2023 14:52 (System)<\/b>Ticket Created<\/p>

07\/06\/2023 16:09 (jane)<\/b>Requested access for Wednesday 14th of June between 10 and 2pm<\/p>

08\/06\/2023 14:51 (jane)<\/b>Tenant will give access on 14th June - 12-6pm <\/p>

14\/06\/2023 10:22 (jane)<\/b>Tenant would like to reschedule for next week, arranging a time for Wednesday 21st June <\/p>

15\/06\/2023 11:08 (jane)<\/b>Attending between 8am and 12noon on Wednesday 21s June - Tenant will be home for access <\/p>

22\/06\/2023 10:23 (sandra)<\/b>The Washer-dryer at Flat 1, 14A Lisle Street, WC2H 7BE has been tested.The engineer found that door lock has failed and needs to be replaced.Please find the quote below and let us know how you would like to proceed.<\/p>

22\/06\/2023 10:28 (sandra)<\/b>part on order <\/p>

05\/07\/2023 14:26 (sandra)<\/b>chased part <\/p>

06\/07\/2023 10:00 (sandra)<\/b>Supplier advised door lock will be coming beginning of next week.w\/c 10th<\/p>

12\/07\/2023 14:12 (sandra)<\/b>Expected for delivery for tomorrow <\/p>

12\/07\/2023 16:27 (sandra)<\/b>booked for Monday 17 12 - 4pm <\/p>

13\/07\/2023 09:15 (sandra)<\/b>tenant home for access <\/p>

20\/07\/2023 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56920","activity_ticket_id":"53850","ticket_reference":"HDT54931","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can we have the water pipe checked please in the front basement well, there has been a leak from this reported and this pipe feeds the building?","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Upper Wimpole Street ","cs_id":"1988","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6LE","ticket_client_site":"1988","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/23","activity_end":"2023-06-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66299","activity_notes":"Can we have the water pipe checked please in the front basement well, there has been a leak from this reported and this pipe feeds the building?","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2023 16:50 (System)<\/b>Ticket Created<\/p>

07\/06\/2023 16:56 (jane)<\/b>Attending Thursday afternoon 8th June <\/p>

08\/06\/2023 15:46 (michaelk)<\/b>Attended site to investigate reported leak. Traced the fault to the main stopcock gland.This was re-packed and left operational 2hrs 95<\/p>

08\/06\/2023 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56921","activity_ticket_id":"53851","ticket_reference":"HDT54932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door unable to open.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"28 Lisle Street","cs_id":"2563","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2563","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/23","activity_end":"2023-06-08 08:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66300","activity_notes":"Front door unable to open: Description: tenant of number 28 cannot get in to the building as his front door key wont turn but he doesn't think its the key he thinks its the doortenant has asked if someone will contact him to let him know when the door is fixed ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 08:23 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 08:53 (roy)<\/b>Faulty cylinder and not able to use key to access.Luckily there was another cylinder above (deadlock) which is never used so was able to swop over.Informed Lillian that Courts Security need to make another cylinder<\/p>

08\/06\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56922","activity_ticket_id":"53799","ticket_reference":"HDT54880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the oven connections - Tenant is home from 10am today ","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/23","activity_end":"2023-06-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66301","activity_notes":"Roy can you collect keys To check the oven connections Please arrange for Alan to check on the Oven connection.The tenant reported that when the oven was turned on, it tripped the ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2023 09:17 (System)<\/b>Ticket Created<\/p>

31\/05\/2023 12:27 (alan)<\/b>Check power to washer dryer due to it tripping when in useFault found to be washer dryer Repair Aid needed to look at fault on washer dryer <\/p>

31\/05\/2023 14:56 (jane)<\/b>Requested access for 7th June between 10 and 2pm <\/p>

01\/06\/2023 09:22 (jane)<\/b>For 7th June between 2 and 6pm, tenant will provide access <\/p>

07\/06\/2023 12:35 (jane)<\/b>Rescheduled for Thursday 8th June between 10am and 2pm <\/p>

08\/06\/2023 10:22 (sandra)<\/b>tenant now home for access <\/p>

09\/06\/2023 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56923","activity_ticket_id":"53852","ticket_reference":"HDT54933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electronic keep needs to be replaced","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/06\/23","activity_end":"2023-06-08 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66302","activity_notes":"electronic keep needs to be replaced","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2023 09:19 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 09:22 (sandra)<\/b>Travis has been twice and has said that it is not the closure it is the electronic keep that needs to be replaced.<\/p>

09\/06\/2023 11:17 (sandra)<\/b>electronic lock mechanism is on order <\/p>

15\/06\/2023 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56924","activity_ticket_id":"53853","ticket_reference":"HDT54934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove a shelf ","ticket_address_1":"Flat 5","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/06\/23","activity_end":"2023-06-08 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66303","activity_notes":"remove a shelf ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 09:55 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 09:55 (sandra)<\/b>lilian has asked Travis to go with her and remove a shelf <\/p>

08\/06\/2023 10:59 (travis)<\/b>Removal of items and disposal.<\/p>

08\/06\/2023 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56925","activity_ticket_id":"53854","ticket_reference":"HDT54935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 2, 14 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/23","activity_end":"2023-06-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66304","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:09 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 09:07 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/06\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56926","activity_ticket_id":"53855","ticket_reference":"HDT54936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2080","cs_address_2":"28a Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2080","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/23","activity_end":"2023-06-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66305","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:21 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 12:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/06\/2023 12:20 (michaelk)<\/b>Fitted replacement co alarm 1hr labour plus parts, total 70<\/p>

14\/06\/2023 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56927","activity_ticket_id":"53856","ticket_reference":"HDT54937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/23","activity_end":"2023-06-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66306","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:25 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 12:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/06\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56928","activity_ticket_id":"53857","ticket_reference":"HDT54938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert St\/5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/23","activity_end":"2023-06-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66307","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:27 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 12:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/06\/2023 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56929","activity_ticket_id":"53858","ticket_reference":"HDT54939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2226","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/06\/23","activity_end":"2023-06-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66308","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:29 (System)<\/b>Ticket Created<\/p>

15\/06\/2023 12:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/06\/2023 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56930","activity_ticket_id":"53859","ticket_reference":"HDT54940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 3","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2284","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2284","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/06\/23","activity_end":"2023-06-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66309","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:30 (System)<\/b>Ticket Created<\/p>

15\/06\/2023 12:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/06\/2023 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56931","activity_ticket_id":"53860","ticket_reference":"HDT54941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/06\/23","activity_end":"2023-06-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66310","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:33 (System)<\/b>Ticket Created<\/p>

15\/06\/2023 12:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/06\/2023 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56932","activity_ticket_id":"53861","ticket_reference":"HDT54942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate a door next to the living room ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/06\/23","activity_end":"2023-06-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66311","activity_notes":"reinstate a door next to the living room TENANT IS HOME THIS MORNING FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:36 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 10:38 (sandra)<\/b>Tenant home this morning for access <\/p>

08\/06\/2023 11:30 (travis)<\/b>Attended and rehung internal fire door .<\/p>

08\/06\/2023 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56933","activity_ticket_id":"53862","ticket_reference":"HDT54943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Track and trace of electrical meter ","ticket_address_1":"32-34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Cranbourn Street ","cs_id":"2259","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2259","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/23","activity_end":"2023-06-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66312","activity_notes":"Track and trace of electrical meter number D02A 24131","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:40 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 13:06 (alan)<\/b>I have checked all meters and this meter is not on site I would suggest that it is an old meter that has been removed \/ replaced <\/p>

08\/06\/2023 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56934","activity_ticket_id":"53863","ticket_reference":"HDT54944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pressure issue ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/23","activity_end":"2023-06-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66313","activity_notes":"TENANT TO PROVIDE ACCESS FRIDAY AFTERNOON my water supply is currently not working correctly. When you turn on the water in the shower and sink it only comes very lightly or doesnt come at all. Also, when you flush the toilet it makes loud noises and the boiler is louder as well.","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 10:59 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 11:00 (sandra)<\/b>TENANT TO PROVIDE ACCESS FRIDAY AFTERNOON <\/p>

09\/06\/2023 12:50 (michaelk)<\/b>Attended site to investigate low water pressure to the 3rd floor flat. The outlets were run independently and with the lower toilet running, which is used bybthe dentists. We think that they're maybe a old storage tank or jumped over pipework in the bathroom ceiling. This needs to be investigated to see whether we could install an accumulator pump in this loft space and solve the low pressure. The loft hatch at the moment has damaged\/corroded hinges which we didn't want to operate without consulting lilian. I will speak to lilian and try to gain access to this loft space to inspect. 2hrs labour 95<\/p>

09\/06\/2023 13:06 (jane)<\/b>(Ticket Closed)<\/p>

30\/06\/2023 16:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/06\/2023 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56935","activity_ticket_id":"53864","ticket_reference":"HDT54945","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"mens urinals are not flushing","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/23","activity_end":"2023-06-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66314","activity_notes":"mens urinals are not flushing8.00 on Friday ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 11:03 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 11:27 (sandra)<\/b>8.30 on Friday <\/p>

09\/06\/2023 12:44 (michaelk)<\/b>Attended site to investigate gents urinals not flushing. Traced the problem to the cistermiser controls that require replacing. The solenoid isn't opening and the cistern is empty.Parts have been placed on order. 2hrs labour 95<\/p>

14\/06\/2023 10:25 (sandra)<\/b>provisionally booked for Friday <\/p>

14\/06\/2023 14:06 (sandra)<\/b>8am is fine, thank you!<\/p>

16\/06\/2023 15:03 (michaelk)<\/b>Attended site to replace cistermiser controller and solenoid valve as reported, left fully operational. 4hrs labour plus parts, total 431.49 ex vat.<\/p>

16\/06\/2023 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56936","activity_ticket_id":"53865","ticket_reference":"HDT54946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace dishwasher integrated door knob ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/23","activity_end":"2023-06-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66315","activity_notes":"replace dishwasher integrated door knob ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 11:05 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 11:24 (jane)<\/b>Handle on order due in on Monday 12th June<\/p>

13\/06\/2023 14:19 (sandra)<\/b>access asked for Thursday <\/p>

15\/06\/2023 11:30 (travis)<\/b>Dishwasher handle replacement <\/p>

15\/06\/2023 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56937","activity_ticket_id":"53866","ticket_reference":"HDT54947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace dishwasher integrated door knob ","ticket_address_1":"Flat 2, 14 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/23","activity_end":"2023-06-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66316","activity_notes":"replace dishwasher integrated door knob ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 11:08 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 11:23 (jane)<\/b>Handle on order due in on Monday 12th June<\/p>

13\/06\/2023 14:19 (sandra)<\/b>access asked for Thursday <\/p>

15\/06\/2023 11:31 (travis)<\/b>Dishwasher handle replacement <\/p>

15\/06\/2023 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56938","activity_ticket_id":"53867","ticket_reference":"HDT54948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace dishwasher integrated door knob ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2022","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2022","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/23","activity_end":"2023-06-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66317","activity_notes":"replace dishwasher integrated door knob ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 11:09 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 11:22 (jane)<\/b>Handle on order due in on Monday 12th June<\/p>

13\/06\/2023 14:19 (sandra)<\/b>access asked for Thursday <\/p>

15\/06\/2023 11:31 (travis)<\/b>Dishwasher handle replacement <\/p>

15\/06\/2023 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56939","activity_ticket_id":"53868","ticket_reference":"HDT54949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace dishwasher integrated door knob ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/23","activity_end":"2023-06-15 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66318","activity_notes":"replace dishwasher integrated door knob ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 11:10 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 11:12 (jane)<\/b>Handle on order due in on Monday 12th June <\/p>

13\/06\/2023 14:18 (sandra)<\/b>access asked for Thursday <\/p>

15\/06\/2023 11:32 (travis)<\/b>Dishwasher handle replacement <\/p>

15\/06\/2023 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56940","activity_ticket_id":"53869","ticket_reference":"HDT54950","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/23","activity_end":"2023-06-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66319","activity_notes":"no hot water The immersion heater is in the 1st-floor cupboard in the common parts (FB key required). ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 11:29 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 15:43 (michaelk)<\/b>Attended site to investigate hot water fault. Traced the problem to the lower heating element which was reset on the landlords distribution board. 2hrs 95<\/p>

08\/06\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56941","activity_ticket_id":"53870","ticket_reference":"HDT54951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear all riser room cupboards to this property and dispose of ","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/06\/23","activity_end":"2023-06-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66320","activity_notes":"clear all riser room cupboards to this property and dispose of ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 11:41 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 12:20 (travis)<\/b>Clear all riser cupboards of paint and unwanted items and disposal.<\/p>

08\/06\/2023 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56942","activity_ticket_id":"53871","ticket_reference":"HDT54952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord's Electricity Meter","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/06\/23","activity_end":"2023-06-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66321","activity_notes":"Landlord's Electricity MeterOn the Alfa\/Total contract, there are two landlords meters at 36 Gerrard Street: L79A36462 and S67A11871 Only L79A36462 is on our master spreadsheet but the records on there are not 100% accurate. Could you please go to the property and check what is there","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 12:57 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 13:22 (alan)<\/b>Please note the landlord meter is L79A36462 as per attached photo Meter number S67A11871 cannot be found at property, would suggest this meter has probably been removed at some point<\/p>

08\/06\/2023 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56943","activity_ticket_id":"53872","ticket_reference":"HDT54953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 3, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"2385","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2385","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/23","activity_end":"2023-06-16 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66322","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 15:17 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 12:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/06\/2023 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56944","activity_ticket_id":"53873","ticket_reference":"HDT54954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/23","activity_end":"2023-06-16 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66323","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 15:19 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 12:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/06\/2023 07:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56945","activity_ticket_id":"53874","ticket_reference":"HDT54955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/23","activity_end":"2023-06-16 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66324","activity_notes":"Full Gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 15:20 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 12:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/06\/2023 07:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56946","activity_ticket_id":"53875","ticket_reference":"HDT54956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/23","activity_end":"2023-07-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66325","activity_notes":"Full Gas compliance testing TENANT VACATES ON 11TH JULY ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 15:22 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 15:23 (sandra)<\/b>TENANT VACATES ON 11TH JULY <\/p>

12\/07\/2023 08:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/07\/2023 10:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56947","activity_ticket_id":"53876","ticket_reference":"HDT54957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15632 - Replacement washing machine door seal ","ticket_address_1":"Flat 5, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/06\/23","activity_end":"2023-06-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66326","activity_notes":"Replacement washing machine door seal ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2023 15:28 (sandra)<\/b>on order <\/p>

15\/06\/2023 16:37 (sandra)<\/b>Booked book a visit for next week on Wednesday, 21\/06, between 10am and 2pm to complete the below? <\/p>

23\/06\/2023 09:40 (michael)<\/b>(Ticket Closed)<\/p>

23\/06\/2023 09:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56949","activity_ticket_id":"53877","ticket_reference":"HDT54958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15633 - Replacement Dishwasher ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/23","activity_end":"2023-06-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66328","activity_notes":"Replacement Dishwasher delivery 10 - 2pm.emailed for access at 8.30 to remove old appliance ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 16:09 (sandra)<\/b>appliance being delivery 10 - 2pm on 15th.emailed for access at 8.30 to remove old appliancewaiting for confirmation <\/p>

15\/06\/2023 15:52 (alan)<\/b>Install new dishwasher + Roy<\/p>

15\/06\/2023 15:55 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 08:49 (roy)<\/b>Assist Alan removal and installation of dishwasher <\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56950","activity_ticket_id":"53879","ticket_reference":"HDT54960","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lead pipe ","ticket_address_1":"Flat 1, 94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 94 New Cavendish Street ","cs_id":"2557","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2557","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/06\/23","activity_end":"2023-06-08 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66329","activity_notes":"lead pipe ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 15:49 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 06:45 (michaelk)<\/b>Attended site to investigate reported water leak. Inspected the lead pipework coming in from the street, however there is not enough space around the pipework to safely carry out a repair.We would recommend running a new pipe from the meter and then converting inside the basement flat, to rise the rising main. 2hrs labour 95<\/p>

09\/06\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56951","activity_ticket_id":"53880","ticket_reference":"HDT54961","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak ","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/23","activity_end":"2023-06-08 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66330","activity_notes":"leak ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 16:17 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 06:53 (roy)<\/b>Big leak into flat C.Only had small access window to visit flat D.Unable to shirlt off valve within flat so shut off mains to flat in street.NTR when access allowed to investigate further<\/p>

09\/06\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56952","activity_ticket_id":"53881","ticket_reference":"HDT54962","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out meter reading to 2-4, 5-6 and 6-7 Mercer's Walk.","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/23","activity_end":"2023-06-08 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66331","activity_notes":"To carry out meter reading to 2-4, 5-6 and 6-7 Mercer's Walk.","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 16:23 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 06:51 (roy)<\/b>Heat meter reads<\/p>

09\/06\/2023 08:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56953","activity_ticket_id":"53882","ticket_reference":"HDT54963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/23","activity_end":"2023-06-09 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66332","activity_notes":"List of works bathroom works mastic works around the main floor arearegrout areas of missing groutone door stop kitchen area - remove kitchen plinth cut out old mastic and replace ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 10:17 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 15:54 (travis)<\/b>List of works<\/p>

13\/06\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56954","activity_ticket_id":"53883","ticket_reference":"HDT54964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of decorating ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/06\/23","activity_end":"2023-06-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66333","activity_notes":"list of decorating - can you look at the below on Thursday the flaky paintthe rotting woodwork panels - can these be repainted.paint the hatch area in the kitchen (check with the tenant)","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 10:56 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 10:57 (sandra)<\/b>waiting on access for Wednesday 14th<\/p>

16\/06\/2023 08:53 (dean)<\/b>Done 170.00<\/p>

16\/06\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56955","activity_ticket_id":"53884","ticket_reference":"HDT54965","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak investigations ","ticket_address_1":"31 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place","cs_id":"1237","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LU","ticket_client_site":"1237","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/23","activity_end":"2023-06-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66334","activity_notes":"leak investigations Can you meet the owner on site on Monday 19th June later in the morning please to discuss going forward with the investigation on trace and access please. I am putting the insurers on notice today. I assume testing will be carried out on the various outlets before any works are to confirm whether it is the bath or shower that is at fault?","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 11:02 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 11:06 (sandra)<\/b>booked late morning on Monday 19th <\/p>

16\/06\/2023 15:06 (michaelk)<\/b>Attended site to reinstate water pressure tobflat D. Checkedball outlets in the flat after reinstating to leave in full working order. 2hrs labour 95<\/p>

16\/06\/2023 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56956","activity_ticket_id":"53885","ticket_reference":"HDT54966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower lights and blocked sink","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/06\/23","activity_end":"2023-06-09 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66335","activity_notes":"shower lights and blocked sink--The kitchen sink is not draining and the washing machine has floodedCan you let me know if your team can attend today, please? You can collect management keys","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 12:28 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 15:01 (iain)<\/b>Blocked sink. Saniflow, office informed, Mike Keenan attending.<\/p>

09\/06\/2023 15:10 (michaelk)<\/b>Attended site to investigate saniflo unit. Traced the problem to an electrical fault that was rectified at the spur. Left unit running fully operational 2hrs labour 95<\/p>

09\/06\/2023 15:10 (michaelk)<\/b>Attended site to investigate saniflo unit. Traced the problem to an electrical fault that was rectified at the spur. Left unit running fully operational 2hrs labour 95<\/p>

09\/06\/2023 15:24 (alan)<\/b>Look at lights in shower fault found to be dimmer module Order new LED dimmer module <\/p>

15\/06\/2023 10:30 (sandra)<\/b>part is in<\/p>

16\/06\/2023 07:47 (alan)<\/b>Replace broken dimmer module to bathroom shower shelf light and replace faulty driver unit for Beth room lights<\/p>

16\/06\/2023 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56957","activity_ticket_id":"53885","ticket_reference":"HDT54966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower lights and blocked sink","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/23","activity_end":"2023-06-15 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66336","activity_notes":"shower lights and blocked sink-Bathroom lights above the shower still not working I believe you have them on order from the last time your team attended.-Can you let me know if your team can attend today, please? You can collect management keys","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 12:28 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 15:01 (iain)<\/b>Blocked sink. Saniflow, office informed, Mike Keenan attending.<\/p>

09\/06\/2023 15:10 (michaelk)<\/b>Attended site to investigate saniflo unit. Traced the problem to an electrical fault that was rectified at the spur. Left unit running fully operational 2hrs labour 95<\/p>

09\/06\/2023 15:10 (michaelk)<\/b>Attended site to investigate saniflo unit. Traced the problem to an electrical fault that was rectified at the spur. Left unit running fully operational 2hrs labour 95<\/p>

09\/06\/2023 15:24 (alan)<\/b>Look at lights in shower fault found to be dimmer module Order new LED dimmer module <\/p>

15\/06\/2023 10:30 (sandra)<\/b>part is in<\/p>

16\/06\/2023 07:47 (alan)<\/b>Replace broken dimmer module to bathroom shower shelf light and replace faulty driver unit for Beth room lights<\/p>

16\/06\/2023 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56958","activity_ticket_id":"53885","ticket_reference":"HDT54966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower lights and blocked sink","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/23","activity_end":"2023-06-09 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66337","activity_notes":"shower lights and blocked sink-Bathroom lights above the shower still not working I believe you have them on order from the last time your team attended.-The kitchen sink is not draining and the washing machine has floodedCan you let me know if your team can attend today, please? You can collect management keys","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 12:28 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 15:01 (iain)<\/b>Blocked sink. Saniflow, office informed, Mike Keenan attending.<\/p>

09\/06\/2023 15:10 (michaelk)<\/b>Attended site to investigate saniflo unit. Traced the problem to an electrical fault that was rectified at the spur. Left unit running fully operational 2hrs labour 95<\/p>

09\/06\/2023 15:10 (michaelk)<\/b>Attended site to investigate saniflo unit. Traced the problem to an electrical fault that was rectified at the spur. Left unit running fully operational 2hrs labour 95<\/p>

09\/06\/2023 15:24 (alan)<\/b>Look at lights in shower fault found to be dimmer module Order new LED dimmer module <\/p>

15\/06\/2023 10:30 (sandra)<\/b>part is in<\/p>

16\/06\/2023 07:47 (alan)<\/b>Replace broken dimmer module to bathroom shower shelf light and replace faulty driver unit for Beth room lights<\/p>

16\/06\/2023 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56959","activity_ticket_id":"53886","ticket_reference":"HDT54967","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"the windows in the front bedroom need to be eased following these re-decoration works.","ticket_address_1":"Flat 2 Melbourne House ","ticket_address_2":"27-29 Collingham Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW5 0NU","cs_address_1":"Flat 2 Melbourne House ","cs_id":"2565","cs_address_2":"27-29 Collingham Road","cs_town":"London","cs_postcode":"SW5 0NU","ticket_client_site":"2565","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/23","activity_end":"2023-06-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66338","activity_notes":"WEDNESDAY 8AM WITH TENANT FOR ACCESS the windows in the front bedroom need to be eased following these re-decoration works.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 14:03 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 09:03 (sandra)<\/b>BOOKED FOR WEDNESDAY WITH TENANT AT 8AM <\/p>

14\/06\/2023 10:16 (roy)<\/b>Bottom sash windows are now opening but one the spring loaded spring appears to have come off.Need R&B but I guess window needs removing to reattach or adjust.I tried but was unable to do.<\/p>

15\/06\/2023 14:43 (sandra)<\/b>emailed for appointment <\/p>

20\/06\/2023 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56960","activity_ticket_id":"53887","ticket_reference":"HDT54968","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into the porters office ","ticket_address_1":"Flat 1 ","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2548","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2548","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/23","activity_end":"2023-06-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66339","activity_notes":"investigate as to why there is a leak in Flat 1 into the porters office please? The washing machine has been replaced but the water is still going into the porters office when used. Can someone inspect and quote for the works to rectify the issue please asap","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 14:12 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 06:58 (michaelk)<\/b>Attended site to investigate reported water leak from flat 1. The porter indicated that the leak was from the washing machine and dampening the wall in the common parts. The machine was removed and tested, with nobleaks found. (the wall damage was from the previous machine)There was also stains in the basement office ceiling which led us to check the bathroom in flat 1. All the services were run for a 10min period however no leak could be found. I have recommended that the porter monitors the situation to try to trace the leak when it's happening. 2hrs labour 95<\/p>

13\/06\/2023 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56961","activity_ticket_id":"53888","ticket_reference":"HDT54969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking pipe under the sink in flat 1 - See photos attached. Contractors can access the flat with management keys.","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/23","activity_end":"2023-06-09 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66340","activity_notes":"Leaking pipe under the sink in flat 1 - See photos attached. Contractors can access the flat with management keys.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 14:32 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 15:16 (michaelk)<\/b>Attended site to investigate kitchen sink leak. The problem was traced to the adjustable p trap which needed to be re-aligned. Tested on completion and left in full working order. 2hrs labour 95<\/p>

09\/06\/2023 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56962","activity_ticket_id":"53889","ticket_reference":"HDT54970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hatch and lock need to be replaced ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/23","activity_end":"2023-06-16 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66341","activity_notes":"hatch and lock need to be replaced access until 12 ","activity_timesheet":null,"ticket_notes_combined":"

09\/06\/2023 14:37 (System)<\/b>Ticket Created<\/p>

15\/06\/2023 10:15 (sandra)<\/b>access requested to measure up 15\/6<\/p>

15\/06\/2023 14:43 (sandra)<\/b>access requested for w\/c 19th<\/p>

16\/06\/2023 10:22 (sandra)<\/b>works to be quote for <\/p>

19\/06\/2023 13:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56963","activity_ticket_id":"53890","ticket_reference":"HDT54971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors are off the runners ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2a","cs_id":"1782","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1782","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/06\/23","activity_end":"2023-06-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66342","activity_notes":"wardrobe doors are off the runners COLLECT KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2023 14:41 (System)<\/b>Ticket Created<\/p>

09\/06\/2023 14:41 (sandra)<\/b>waiting on access <\/p>

12\/06\/2023 08:56 (sandra)<\/b>COLLECT KEYS FOR ACCESS <\/p>

12\/06\/2023 12:54 (iain)<\/b>Rehang wardrobe doors.<\/p>

12\/06\/2023 14:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56964","activity_ticket_id":"53552","ticket_reference":"HDT54633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer switches, secure hallway ceiling hatch\/paint, install window restrictors plus issue with sockets in the living room ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/06\/23","activity_end":"2023-06-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66343","activity_notes":"Decorating the inspection panel refitted into ceiling ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2023 14:30 (System)<\/b>Ticket Created<\/p>

25\/04\/2023 14:31 (sandra)<\/b>lilian bookings w\/c 2nd<\/p>

03\/05\/2023 14:24 (sandra)<\/b>the tenant can provide access on the 15th for the list of repairs below.<\/p>

12\/05\/2023 10:00 (sandra)<\/b>after lunch <\/p>

15\/05\/2023 11:15 (alan)<\/b>Replaced 2 faulty dimmer switch module in main room and replace 4 dimmer switch knobs <\/p>

15\/05\/2023 12:55 (travis)<\/b>Postponed due to tenant having a conference call.To be rescheduled.<\/p>

15\/05\/2023 13:36 (sandra)<\/b>waiting on confirmation from tenant <\/p>

17\/05\/2023 12:23 (sandra)<\/b>emailed Lilian to contact tenant for Friday 19th<\/p>

17\/05\/2023 15:02 (sandra)<\/b>BOOKED FOR FRIDAY <\/p>

17\/05\/2023 16:26 (sandra)<\/b>rescheduled for Thursday 1st June with keys if tenant is not about <\/p>

01\/06\/2023 13:33 (travis)<\/b>No access (again).<\/p>

01\/06\/2023 15:12 (jane)<\/b>Requested access for Monday morning 5th June <\/p>

06\/06\/2023 16:20 (jane)<\/b>Chased client for another date <\/p>

07\/06\/2023 09:04 (jane)<\/b>Access for Friday afternoon 9th June with keys <\/p>

09\/06\/2023 13:41 (travis)<\/b>Window restrictors fitted to all windows,Inspection panel refitted into ceiling.Decoration will be required.<\/p>

09\/06\/2023 16:25 (alan)<\/b>Replace 2 faulty sockets in main room<\/p>

09\/06\/2023 16:31 (sandra)<\/b>Dean to give date for works <\/p>

15\/06\/2023 11:02 (sandra)<\/b>access requested for Tuesday 20th<\/p>

16\/06\/2023 10:27 (sandra)<\/b>emailed for confirmation <\/p>

16\/06\/2023 15:37 (sandra)<\/b>confirmed for Tuesday 20th<\/p>

20\/06\/2023 20:05 (dean)<\/b>Done <\/p>

21\/06\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56965","activity_ticket_id":"53891","ticket_reference":"HDT54972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Toilet:","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2566","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2566","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/23","activity_end":"2023-06-12 07:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66344","activity_notes":"Blocked Toilet:","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2023 07:42 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 07:44 (roy)<\/b>Unblocked toilet.Tested all ok<\/p>

12\/06\/2023 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56966","activity_ticket_id":"53892","ticket_reference":"HDT54973","ticket_client":"2116","client_name":"Bancone ","ticket_title":"FAULTY SOCKET ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/23","activity_end":"2023-06-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66345","activity_notes":"FAULTY SOCKET I'm writing you regarding a faulty socket by our glass wash area-","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2023 09:00 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 15:54 (alan)<\/b>Refix double socket to wallOrder two new waterproof sockets four. Under dishwasher unitInvestigate light in basement, not working order new fittingTo return 8 oclock Thursday morning<\/p>

16\/06\/2023 07:49 (alan)<\/b>Return to site and replace faulty emergency light fitting in basement area and replace broken socket by dishwasher <\/p>

16\/06\/2023 07:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56967","activity_ticket_id":"53893","ticket_reference":"HDT54974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pressure issues ","ticket_address_1":"Flat 7, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/23","activity_end":"2023-06-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66346","activity_notes":"water pressure issues 12 o\/c friday The tenant reported that water pressure is consistently dropping in this flat, leaving the tenant without hot water at inconvenient times. Please let me know when your team can attend. The flat is empty until 2 pm today, ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2023 11:25 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 11:26 (sandra)<\/b>tenant home untl 2pm <\/p>

12\/06\/2023 15:43 (sandra)<\/b>booked for Friday 16th <\/p>

16\/06\/2023 15:05 (michaelk)<\/b>Attended site to investigate reported low water pressure. Tested all outlets and could find no faults. Left pressure fully operational. 2hrs labour 95<\/p>

16\/06\/2023 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56968","activity_ticket_id":"53894","ticket_reference":"HDT54975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hatch has come down ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/06\/23","activity_end":"2023-06-12 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66347","activity_notes":"hatch has come down ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2023 12:55 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 16:45 (iain)<\/b>Repair to plasterboard ceiling and reinstate access panel.<\/p>

13\/06\/2023 07:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56969","activity_ticket_id":"53895","ticket_reference":"HDT54976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/06\/23","activity_end":"2023-06-16 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66348","activity_notes":"list of works :coat of paint through outvacant all this week ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2023 13:23 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 15:43 (sandra)<\/b>flat is vacant all week <\/p>

12\/06\/2023 16:49 (iain)<\/b>List of works.<\/p>

13\/06\/2023 11:31 (michaelk)<\/b>Removed chest of drawers from inside the boiler cupboard. This was preventing work to be completed as the unit had been built from inside. Removed all rubbish on completion. 2hrs labour 95<\/p>

14\/06\/2023 16:01 (iain)<\/b>Overhauled venetian blinds. Refit toilet roll holder. Cut out and siliconed shower tray.<\/p>

16\/06\/2023 08:53 (dean)<\/b>Done 390.00<\/p>

16\/06\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56970","activity_ticket_id":"53895","ticket_reference":"HDT54976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/06\/23","activity_end":"2023-06-14 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66349","activity_notes":"list of works :Bathroom sink auto plug not workingtoilet roll holder needs refixingcheck all blinds are working and strings are presentsilicon around the shower vacant - tenant moves in on Friday ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2023 13:23 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 15:43 (sandra)<\/b>flat is vacant all week <\/p>

12\/06\/2023 16:49 (iain)<\/b>List of works.<\/p>

13\/06\/2023 11:31 (michaelk)<\/b>Removed chest of drawers from inside the boiler cupboard. This was preventing work to be completed as the unit had been built from inside. Removed all rubbish on completion. 2hrs labour 95<\/p>

14\/06\/2023 16:01 (iain)<\/b>Overhauled venetian blinds. Refit toilet roll holder. Cut out and siliconed shower tray.<\/p>

16\/06\/2023 08:53 (dean)<\/b>Done 390.00<\/p>

16\/06\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56971","activity_ticket_id":"53896","ticket_reference":"HDT54977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom window does not close properly","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/06\/23","activity_end":"2023-06-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66350","activity_notes":"bathroom window does not close properlymonday 19th with keys ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2023 13:36 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 14:31 (sandra)<\/b>please book any day next week <\/p>

12\/06\/2023 14:32 (sandra)<\/b>waiting on confirmation for 19th Monday 8am <\/p>

13\/06\/2023 11:00 (sandra)<\/b>confirmed <\/p>

15\/06\/2023 11:49 (sandra)<\/b>Monday with keys <\/p>

19\/06\/2023 09:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56972","activity_ticket_id":"53897","ticket_reference":"HDT54978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Glass doors main door not closing ","ticket_address_1":"Unit 13, Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Unit 13, Central Cross","cs_id":"2562","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2562","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/06\/23","activity_end":"2023-06-12 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66351","activity_notes":"Glass doors main door not closing ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2023 14:27 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 16:46 (iain)<\/b>Adjusted keep in metal door. Bifold side of door needs attention. 20\/20 required.<\/p>

12\/06\/2023 16:49 (iain)<\/b>Have adjusted keep etc so door can be locked. But bifold side of door seems to have dropped slightly and is dragging on the floor damaging the cladding. 20\/20 to inspect to see if there is adjustment.<\/p>

15\/06\/2023 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56973","activity_ticket_id":"53895","ticket_reference":"HDT54976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/23","activity_end":"2023-06-16 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66352","activity_notes":"list of works :Bathroom sink auto plug not workingtoilet roll holder needs refixingcheck all blinds are working and strings are presentsilicon around the shower vacant ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2023 13:23 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 15:43 (sandra)<\/b>flat is vacant all week <\/p>

12\/06\/2023 16:49 (iain)<\/b>List of works.<\/p>

13\/06\/2023 11:31 (michaelk)<\/b>Removed chest of drawers from inside the boiler cupboard. This was preventing work to be completed as the unit had been built from inside. Removed all rubbish on completion. 2hrs labour 95<\/p>

14\/06\/2023 16:01 (iain)<\/b>Overhauled venetian blinds. Refit toilet roll holder. Cut out and siliconed shower tray.<\/p>

16\/06\/2023 08:53 (dean)<\/b>Done 390.00<\/p>

16\/06\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56974","activity_ticket_id":"53898","ticket_reference":"HDT54979","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Alarm sounding:","ticket_address_1":"4 Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Dansey Place","cs_id":"2567","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2567","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/06\/23","activity_end":"2023-06-13 07:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66353","activity_notes":"Intermittent temp alarm activating at site, Reddan to go to site investigate the cause of the alarm","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 07:48 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 08:56 (roy)<\/b>Alarm panel beeping and showing fault with sensor in boiler room.Muted buzzerLillian thought room was overheating so left door open.No vents in door also turned off immersion.When I went downstairs the panel was now not showing any fault.Advised Lillian it should be checked<\/p>

13\/06\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56975","activity_ticket_id":"53899","ticket_reference":"HDT54980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer showing error 01","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/06\/23","activity_end":"2023-06-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66354","activity_notes":"washer\/dryer showing error 01maybe hose or filter blockage with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 09:54 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 14:38 (roy)<\/b>Checked pump and found a coin blocking outlet but when I tried machine no water going into it.Code E01, water issue. Checked under sink and this is definitely ok.Checked to see if any kink but this is ok.Possible fault with machine.Repair Aid required<\/p>

14\/06\/2023 11:51 (sandra)<\/b>booked for 21st wednesday 10 - 2pmwaiting for confirmation if tenant is at home for access <\/p>

21\/06\/2023 14:09 (travis)<\/b>Access for repair aid.<\/p>

23\/06\/2023 11:32 (sandra)<\/b>faulty part. Waiting for report and quote to follow <\/p>

23\/06\/2023 15:27 (sandra)<\/b>parts on order<\/p>

28\/06\/2023 15:00 (sandra)<\/b>sensor to be fitted on Tuesday 4th 10 - 2pm <\/p>

04\/07\/2023 15:25 (travis)<\/b>Access for repair aid.<\/p>

05\/07\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56976","activity_ticket_id":"53900","ticket_reference":"HDT54981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration to all street bollards:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio","cs_id":"2568","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2568","ticket_status_code":"Cancelled","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"22\/06\/23","activity_end":"2023-06-22 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66355","activity_notes":"Redecoration to all street bollards:","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2023 10:05 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 15:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56977","activity_ticket_id":"53901","ticket_reference":"HDT54982","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Cold water storage tank inspection ","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/06\/23","activity_end":"2023-06-15 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66356","activity_notes":"Cold water storage tank inspection -phase technology ","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2023 10:06 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 13:06 (jane)<\/b>Requested access for Thursday 15th June - morning <\/p>

14\/06\/2023 09:00 (jane)<\/b>Attending on Thursday 15th June at 9am <\/p>

15\/06\/2023 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56978","activity_ticket_id":"53895","ticket_reference":"HDT54976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/06\/23","activity_end":"2023-06-13 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66357","activity_notes":"list of works :cupboard infront of boiler needs to be removed before testing can take vacant ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2023 13:23 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 15:43 (sandra)<\/b>flat is vacant all week <\/p>

12\/06\/2023 16:49 (iain)<\/b>List of works.<\/p>

13\/06\/2023 11:31 (michaelk)<\/b>Removed chest of drawers from inside the boiler cupboard. This was preventing work to be completed as the unit had been built from inside. Removed all rubbish on completion. 2hrs labour 95<\/p>

14\/06\/2023 16:01 (iain)<\/b>Overhauled venetian blinds. Refit toilet roll holder. Cut out and siliconed shower tray.<\/p>

16\/06\/2023 08:53 (dean)<\/b>Done 390.00<\/p>

16\/06\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56979","activity_ticket_id":"53902","ticket_reference":"HDT54983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: leak through ceiling and then reinstate ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/06\/23","activity_end":"2023-06-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66358","activity_notes":"reinstate ceiling Thursday at 8am keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 10:58 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 12:10 (sandra)<\/b>waiting on access <\/p>

13\/06\/2023 12:25 (sandra)<\/b>confirmed <\/p>

15\/06\/2023 16:02 (iain)<\/b>Plasterboard ceiling.<\/p>

16\/06\/2023 15:02 (iain)<\/b>Reinstate ceiling.<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2023 12:24 (sandra)<\/b>ceiling is leaking again and will need further repairs before redec can commence<\/p>

20\/06\/2023 16:20 (sandra)<\/b>works for leak on HDT55067<\/p>

21\/06\/2023 16:09 (iain)<\/b>Cut out and mastic areas of shower tray, screen and floor.<\/p>

26\/06\/2023 13:07 (sandra)<\/b>still leaking. Lilian to send over pictures as shower tray is still leaking <\/p>

28\/06\/2023 16:06 (iain)<\/b>Sealed shower tray.<\/p>

28\/06\/2023 16:06 (iain)<\/b>To check leak tomorrow before reinstating ceiling.<\/p>

30\/06\/2023 16:00 (sandra)<\/b>need to return on monday as leak is still active and more ceiling has come down <\/p>

03\/07\/2023 15:04 (sandra)<\/b> booked to fix the ceiling on the 5th <\/p>

04\/07\/2023 07:01 (michaelk)<\/b>Attended site to rectify leaking shower seal. Traced problem to the enclosure seal which was resealed and then tested once dry. Left shower fully operational. 3hrs labour 155 ex vat.<\/p>

05\/07\/2023 16:48 (jane)<\/b>Greg's tenant has reported another leak, we are attending tomorrow via keys to investigate the leak before the ceiling can be repaired <\/p>

06\/07\/2023 15:28 (sandra)<\/b>Monday with keys <\/p>

11\/07\/2023 18:15 (dean)<\/b>Done 160.00<\/p>

12\/07\/2023 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56980","activity_ticket_id":"53903","ticket_reference":"HDT54984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"further mouse proofing required ","ticket_address_1":"Flat 5B. 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5B. 5B Rupert Court ","cs_id":"2533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2533","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/06\/23","activity_end":"2023-06-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66359","activity_notes":"further mouse proofing required ","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2023 11:13 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 12:08 (sandra)<\/b>emailed for Friday 8am waiting on confirmation of access <\/p>

14\/06\/2023 14:31 (sandra)<\/b>(Ticket Closed)<\/p>

14\/06\/2023 16:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/06\/2023 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56981","activity_ticket_id":"53904","ticket_reference":"HDT54985","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"southeast block the door handle to the southeast bin store door handle is coming away.","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/23","activity_end":"2023-06-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66360","activity_notes":"southeast block the door handle to the southeast bin store door handle is coming away.","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 14:10 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 15:01 (travis)<\/b>Repairs to door handle and locking mechanism.<\/p>

14\/06\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56982","activity_ticket_id":"53905","ticket_reference":"HDT54986","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"3 x tubs of blue liquid","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/06\/23","activity_end":"2023-06-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66361","activity_notes":"3 x tubs of blue liquidto be delivered to randall ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 14:12 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 14:22 (jane)<\/b>Liquid fat digester on order - 3 days lead-time <\/p>

15\/06\/2023 07:30 (travis)<\/b>Delivery of X3 blue liquid containers.<\/p>

15\/06\/2023 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56984","activity_ticket_id":"53899","ticket_reference":"HDT54980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer showing error 01","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/07\/23","activity_end":"2023-07-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66363","activity_notes":"washer\/dryer showing error 01maybe hose or filter blockage ","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2023 09:54 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 14:38 (roy)<\/b>Checked pump and found a coin blocking outlet but when I tried machine no water going into it.Code E01, water issue. Checked under sink and this is definitely ok.Checked to see if any kink but this is ok.Possible fault with machine.Repair Aid required<\/p>

14\/06\/2023 11:51 (sandra)<\/b>booked for 21st wednesday 10 - 2pmwaiting for confirmation if tenant is at home for access <\/p>

21\/06\/2023 14:09 (travis)<\/b>Access for repair aid.<\/p>

23\/06\/2023 11:32 (sandra)<\/b>faulty part. Waiting for report and quote to follow <\/p>

23\/06\/2023 15:27 (sandra)<\/b>parts on order<\/p>

28\/06\/2023 15:00 (sandra)<\/b>sensor to be fitted on Tuesday 4th 10 - 2pm <\/p>

04\/07\/2023 15:25 (travis)<\/b>Access for repair aid.<\/p>

05\/07\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56985","activity_ticket_id":"53906","ticket_reference":"HDT54987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming from Cooper House Flat ","ticket_address_1":"5 Macclesfield ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Macclesfield Street","cs_id":"2569","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6AY","ticket_client_site":"2569","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/07\/23","activity_end":"2023-07-04 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66364","activity_notes":"leak coming from Cooper House Flat call Lilian when there ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 15:51 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 16:24 (iain)<\/b>Investigate leak. Probably flat 2 Cooper House. Lilian informed. She will apeak to tennant and if required arrange access for tomorrow.<\/p>

15\/06\/2023 10:22 (sandra)<\/b>emailed for further instruction<\/p>

19\/06\/2023 15:39 (sandra)<\/b>no further access required <\/p>

20\/06\/2023 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56986","activity_ticket_id":"53907","ticket_reference":"HDT54988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"maglock is loose ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/23","activity_end":"2023-06-14 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66365","activity_notes":"maglock is loose before and after photos can you look at this in the first instance and let me know who if anyone needs to attend. ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 16:49 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 16:16 (alan)<\/b>Refix top mag lock and reconnect supply cables Refix bottom mag lock and reconnect cables Test and leave working It does appear that the lock have been deliberately vandalised<\/p>

14\/06\/2023 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56988","activity_ticket_id":"53908","ticket_reference":"HDT54989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rubber strip and fire extinguisher ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/06\/23","activity_end":"2023-06-14 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66367","activity_notes":"rubber strip and fire extinguisher 1.The rubber strip on the 2nd step of the second set of stairs between the ground floor and Floor 1 is loose and needs to be reaffixed2.The fire extinguisher outside the entrance of the office on Floor 2 has fallen off the wall and needs to remountedKeys can be collected from Security, please could you let me know when you can attend so I can inform the tenants?","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2023 12:25 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 16:02 (iain)<\/b>Refit stair tread. Refixed FE bracket.<\/p>

14\/06\/2023 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56989","activity_ticket_id":"53909","ticket_reference":"HDT54990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fitted replacement co alarm ","ticket_address_1":"Flat 1","ticket_address_2":"28a Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2080","cs_address_2":"28a Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2080","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/23","activity_end":"2023-06-14 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66368","activity_notes":"Fitted replacement co alarm ","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2023 13:52 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56990","activity_ticket_id":"53910","ticket_reference":"HDT54991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors are off the runners ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/23","activity_end":"2023-06-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66369","activity_notes":"wardrobe doors are off the runners ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2023 16:21 (System)<\/b>Ticket Created<\/p>

14\/06\/2023 16:21 (sandra)<\/b>emailed for Friday 16th<\/p>

15\/06\/2023 14:53 (sandra)<\/b>confirmed <\/p>

16\/06\/2023 12:51 (travis)<\/b>Realignment of sliding doors, brackets,top runner channel and bottom wheels, refitted and tested.<\/p>

16\/06\/2023 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56991","activity_ticket_id":"53886","ticket_reference":"HDT54967","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"the windows in the front bedroom need to be eased following these re-decoration works.","ticket_address_1":"Flat 2 Melbourne House ","ticket_address_2":"27-29 Collingham Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW5 0NU","cs_address_1":"Flat 2 Melbourne House ","cs_id":"2565","cs_address_2":"27-29 Collingham Road","cs_town":"London","cs_postcode":"SW5 0NU","ticket_client_site":"2565","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"28\/06\/23","activity_end":"2023-06-28 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66370","activity_notes":"the windows in the front bedroom need to be eased following these re-decoration works.Please see the contact details below of the flats managing agent: to schedule in access.Catrin Baker Catrin.Baker@knightfrank.com 0207 861138807468 724288","activity_timesheet":null,"ticket_notes_combined":"

09\/06\/2023 14:03 (System)<\/b>Ticket Created<\/p>

12\/06\/2023 09:03 (sandra)<\/b>BOOKED FOR WEDNESDAY WITH TENANT AT 8AM <\/p>

14\/06\/2023 10:16 (roy)<\/b>Bottom sash windows are now opening but one the spring loaded spring appears to have come off.Need R&B but I guess window needs removing to reattach or adjust.I tried but was unable to do.<\/p>

15\/06\/2023 14:43 (sandra)<\/b>emailed for appointment <\/p>

20\/06\/2023 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56992","activity_ticket_id":"53877","ticket_reference":"HDT54958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15633 - Replacement Dishwasher ","ticket_address_1":"Flat 4, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/23","activity_end":"2023-06-15 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66371","activity_notes":"Replacement Dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

08\/06\/2023 16:09 (sandra)<\/b>appliance being delivery 10 - 2pm on 15th.emailed for access at 8.30 to remove old appliancewaiting for confirmation <\/p>

15\/06\/2023 15:52 (alan)<\/b>Install new dishwasher + Roy<\/p>

15\/06\/2023 15:55 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 08:49 (roy)<\/b>Assist Alan removal and installation of dishwasher <\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56993","activity_ticket_id":"53911","ticket_reference":"HDT54992","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"\u00e2\u20ac\u02dcbasement minor maintenance works\u00e2\u20ac\u2122 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/23","activity_end":"2023-06-15 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66372","activity_notes":"To assemble a free standing desk fan ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 09:49 (System)<\/b>Ticket Created<\/p>

15\/06\/2023 11:25 (roy)<\/b>Put together 6 tall fans as requested <\/p>

15\/06\/2023 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56994","activity_ticket_id":"53912","ticket_reference":"HDT54993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15636 - Replacement roller blinds for the bedroom ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/07\/23","activity_end":"2023-07-03 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66373","activity_notes":"Replacement roller blinds for the bedroom TENANT HOME FOR ACCESS AND BLINDS ARE AT THE OFFICE ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 13:11 (jane)<\/b>Blinds on order - anticipated dispatch date 4th July <\/p>

30\/06\/2023 14:12 (sandra)<\/b>Monday with tenant <\/p>

03\/07\/2023 10:50 (travis)<\/b>Replacement blinds <\/p>

03\/07\/2023 10:50 (travis)<\/b>Replacement blinds <\/p>

03\/07\/2023 18:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56995","activity_ticket_id":"53913","ticket_reference":"HDT54994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to broken window ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/06\/23","activity_end":"2023-06-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66374","activity_notes":"To attend to broken window ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 13:24 (System)<\/b>Ticket Created<\/p>

15\/06\/2023 16:01 (iain)<\/b>Boarded\/made safe broken window. Ableglaze required.<\/p>

16\/06\/2023 11:49 (sandra)<\/b>emailed ableglaze for appointment <\/p>

19\/06\/2023 16:49 (sandra)<\/b>pictures sent able G<\/p>

20\/06\/2023 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56996","activity_ticket_id":"53914","ticket_reference":"HDT54995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15641 - security viewing lens ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/06\/23","activity_end":"2023-06-19 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66375","activity_notes":"security viewing lens to be fitted to front door BOOKED FOR MONDAY -","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 14:11 (sandra)<\/b>waiting on confirmation of access for Monday <\/p>

15\/06\/2023 14:29 (sandra)<\/b>BOOKED FOR MONDAY WAITING ON WHETHER IT IS WITH KEYS OR TENNAT <\/p>

19\/06\/2023 16:08 (iain)<\/b>Supplied and fitted new security viewing lens.<\/p>

20\/06\/2023 07:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56997","activity_ticket_id":"53915","ticket_reference":"HDT54996","ticket_client":"2108","client_name":"Forty Group","ticket_title":"leak through the suspended ceiling into the GF ladies toilet ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kendal Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"1695","cs_address_2":"300 Kendal Road","cs_town":"London","cs_postcode":"W10 5BE","ticket_client_site":"1695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/23","activity_end":"2023-06-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66376","activity_notes":"leak through the suspended ceiling into the GF ladies toilet FRIDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 14:26 (System)<\/b>Ticket Created<\/p>

15\/06\/2023 14:27 (sandra)<\/b>BOOKED FOR FRIDAY MORNING <\/p>

16\/06\/2023 08:57 (michaelk)<\/b>Attended site to investigate leak. I have forwarded a report on this job to the office as further work is required on the mians drainage stacks. 2hrs labour 95<\/p>

16\/06\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56998","activity_ticket_id":"53916","ticket_reference":"HDT54997","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"office wide lamping walkthourgh","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/23","activity_end":"2023-06-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66377","activity_notes":"office wide lamping walkthrough MONDAY MORNING Additionally, we are planning to install 3 x auto-shades\/blinds to our 3rd floor to protect the skylights they will each require a power supply, once Alan ccd in surveys everything please provide a quotation.Alan will also need to carry out the lamping walkthrough when he is available. ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 15:16 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 15:02 (alan)<\/b>Replace blown lamps throughout office as need <\/p>

20\/06\/2023 15:20 (michael)<\/b>(Ticket Closed)<\/p>

20\/06\/2023 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT56999","activity_ticket_id":"53917","ticket_reference":"HDT54998","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"replacement carpet tiles","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/06\/23","activity_end":"2023-06-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66378","activity_notes":"replacement carpet tilescarpet tiles are on siteTuesday or Friday would be best 16th and about 15 tiles ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 15:18 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 15:03 (iain)<\/b>Replacement carpet tiles.<\/p>

16\/06\/2023 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57000","activity_ticket_id":"53913","ticket_reference":"HDT54994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to broken window ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"20\/06\/23","activity_end":"2023-06-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66379","activity_notes":"To attend to broken window ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2023 13:24 (System)<\/b>Ticket Created<\/p>

15\/06\/2023 16:01 (iain)<\/b>Boarded\/made safe broken window. Ableglaze required.<\/p>

16\/06\/2023 11:49 (sandra)<\/b>emailed ableglaze for appointment <\/p>

19\/06\/2023 16:49 (sandra)<\/b>pictures sent able G<\/p>

20\/06\/2023 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57001","activity_ticket_id":"53918","ticket_reference":"HDT54999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c inspection ","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/06\/23","activity_end":"2023-06-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66380","activity_notes":"A\/c inspection ","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2023 16:18 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 10:54 (sandra)<\/b>tenant needs 24 hours notice <\/p>

26\/06\/2023 14:11 (sandra)<\/b>Wednesday PM collect keys but use the intercom first<\/p>

30\/06\/2023 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57002","activity_ticket_id":"53919","ticket_reference":"HDT55000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c inspection","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2021","cs_address_2":"32-34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2021","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/06\/23","activity_end":"2023-06-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66381","activity_notes":"A\/c inspection","activity_timesheet":null,"ticket_notes_combined":"

15\/06\/2023 16:19 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 10:54 (sandra)<\/b>tenant needs 24 hours notice <\/p>

26\/06\/2023 14:10 (sandra)<\/b>confirmed for wednesday afternoon. collect keys but ring the intercom first <\/p>

30\/06\/2023 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57003","activity_ticket_id":"53920","ticket_reference":"HDT55001","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15643 - Shopfront redecoration ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/06\/23","activity_end":"2023-06-22 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66382","activity_notes":"Shopfront redecoration ","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2023 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57004","activity_ticket_id":"53921","ticket_reference":"HDT55002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming into Cafe Nero ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/06\/23","activity_end":"2023-06-15 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66383","activity_notes":"leak coming into Cafe Nero Tenants in Caf Nero reported a leak from their ceiling. Can we have someone attending the issues today, please?Your team can collect keys to the front door and flat 1 36 St Martins Lane ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 16:29 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 08:34 (roy)<\/b>On arrival it was not leaking into Cafe Nero.Further investigation is required but appears to be the shower. I ran shower and within 10 minutes it started leaking. Looking outside of the flat at the rear there appears to be a window between the flat and cafe Nero but there is no access.Please see photos<\/p>

16\/06\/2023 14:02 (travis)<\/b>Replacement mastic seal around shower tray and wall section between shower and toilet.<\/p>

16\/06\/2023 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57005","activity_ticket_id":"53922","ticket_reference":"HDT55003","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15644 - Shopfront redecoration ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/06\/23","activity_end":"2023-06-22 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66384","activity_notes":"Shopfront redecoration ","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2023 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57006","activity_ticket_id":"53923","ticket_reference":"HDT55004","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace lights in common parts ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/23","activity_end":"2023-06-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66385","activity_notes":"To replace lights in common parts ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 16:43 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 14:30 (sandra)<\/b>parts ordered <\/p>

21\/06\/2023 06:44 (alan)<\/b>Replace faulty down lighter at bottom of staircase to basement Replace faulty down lighter ground floor entranceReplace gear tray to hanging light ground floor entrance <\/p>

21\/06\/2023 07:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57007","activity_ticket_id":"53924","ticket_reference":"HDT55005","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power to flat:","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2573","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2573","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/23","activity_end":"2023-06-16 08:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66386","activity_notes":"No power to flat:","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 08:14 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 08:45 (roy)<\/b>No power to flat.Tripped when tenant was using the microwave\/oven combo.Reset power to the flat but combo needs to be tested to see why it tripped.Combo left not working until it is tested<\/p>

16\/06\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57008","activity_ticket_id":"53921","ticket_reference":"HDT55002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming into Cafe Nero ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/06\/23","activity_end":"2023-06-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66387","activity_notes":"leak is coming from shower in Flat 1.needs to be siliconed around shower as was leaking into Cafe Nerocollect keys for today after 12 ","activity_timesheet":"2","ticket_notes_combined":"

15\/06\/2023 16:29 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 08:34 (roy)<\/b>On arrival it was not leaking into Cafe Nero.Further investigation is required but appears to be the shower. I ran shower and within 10 minutes it started leaking. Looking outside of the flat at the rear there appears to be a window between the flat and cafe Nero but there is no access.Please see photos<\/p>

16\/06\/2023 14:02 (travis)<\/b>Replacement mastic seal around shower tray and wall section between shower and toilet.<\/p>

16\/06\/2023 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57009","activity_ticket_id":"53902","ticket_reference":"HDT54983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: leak through ceiling and then reinstate ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/06\/23","activity_end":"2023-06-19 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66388","activity_notes":"decorate once ceiling has been reinstated.ceiling being completed 16\/6","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2023 10:58 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 12:10 (sandra)<\/b>waiting on access <\/p>

13\/06\/2023 12:25 (sandra)<\/b>confirmed <\/p>

15\/06\/2023 16:02 (iain)<\/b>Plasterboard ceiling.<\/p>

16\/06\/2023 15:02 (iain)<\/b>Reinstate ceiling.<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2023 12:24 (sandra)<\/b>ceiling is leaking again and will need further repairs before redec can commence<\/p>

20\/06\/2023 16:20 (sandra)<\/b>works for leak on HDT55067<\/p>

21\/06\/2023 16:09 (iain)<\/b>Cut out and mastic areas of shower tray, screen and floor.<\/p>

26\/06\/2023 13:07 (sandra)<\/b>still leaking. Lilian to send over pictures as shower tray is still leaking <\/p>

28\/06\/2023 16:06 (iain)<\/b>Sealed shower tray.<\/p>

28\/06\/2023 16:06 (iain)<\/b>To check leak tomorrow before reinstating ceiling.<\/p>

30\/06\/2023 16:00 (sandra)<\/b>need to return on monday as leak is still active and more ceiling has come down <\/p>

03\/07\/2023 15:04 (sandra)<\/b> booked to fix the ceiling on the 5th <\/p>

04\/07\/2023 07:01 (michaelk)<\/b>Attended site to rectify leaking shower seal. Traced problem to the enclosure seal which was resealed and then tested once dry. Left shower fully operational. 3hrs labour 155 ex vat.<\/p>

05\/07\/2023 16:48 (jane)<\/b>Greg's tenant has reported another leak, we are attending tomorrow via keys to investigate the leak before the ceiling can be repaired <\/p>

06\/07\/2023 15:28 (sandra)<\/b>Monday with keys <\/p>

11\/07\/2023 18:15 (dean)<\/b>Done 160.00<\/p>

12\/07\/2023 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57010","activity_ticket_id":"53925","ticket_reference":"HDT55006","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15645 - Shopfront redecoration ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"120-121 Long Acre ","cs_id":"2419","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2419","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/12\/23","activity_end":"2023-12-20 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66389","activity_notes":"Shopfront redecoration ","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2023 11:54 (sandra)<\/b>scaffold present so client wants us to return in a couple of months <\/p>

02\/08\/2023 11:29 (sandra)<\/b>scaffold still there <\/p>

30\/08\/2023 11:03 (sandra)<\/b>put on hold until scaffold has been taken down <\/p>

13\/10\/2023 10:43 (sandra)<\/b>scaffolding still in place <\/p>

03\/11\/2023 10:19 (sandra)<\/b>(Placed On Hold) scaffolding in place <\/p>

14\/11\/2023 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57011","activity_ticket_id":"53926","ticket_reference":"HDT55007","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15646 - Shopfront redecoration ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/12\/23","activity_end":"2023-12-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66390","activity_notes":"Shopfront redecoration ","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2023 11:55 (sandra)<\/b>scaffold present so client wants us to return in a couple of months <\/p>

16\/08\/2023 11:59 (sandra)<\/b>scaffold still present <\/p>

30\/08\/2023 11:03 (sandra)<\/b>put on hold until scaffold is taken down <\/p>

13\/10\/2023 10:44 (sandra)<\/b>scaffolding still in place <\/p>

03\/11\/2023 10:19 (sandra)<\/b>(Placed On Hold) scaffolding in place <\/p>

30\/01\/2024 11:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57012","activity_ticket_id":"53927","ticket_reference":"HDT55008","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/15638 - External entrance redecoration.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"37 Drury Lane","cs_id":"2571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2571","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/08\/23","activity_end":"2023-08-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66391","activity_notes":"External entrance redecoration.","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2023 11:55 (sandra)<\/b>scaffold present so client wants us to return in a couple of months <\/p>

20\/07\/2023 11:29 (sandra)<\/b>BOOKED FOR WEDNESDAY MORNING 26TH <\/p>

01\/08\/2023 09:48 (sandra)<\/b>new date needed. not started <\/p>

01\/08\/2023 09:49 (sandra)<\/b>starting Friday 4th <\/p>

16\/08\/2023 15:24 (sandra)<\/b>starting today<\/p>

17\/08\/2023 08:56 (sandra)<\/b>be finished Friday <\/p>

29\/08\/2023 18:03 (dean)<\/b>Done 260.00<\/p>

30\/08\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57013","activity_ticket_id":"53928","ticket_reference":"HDT55009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Secondary lasing doesn't stay up","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1424","cs_address_2":"39 Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1424","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"30\/06\/23","activity_end":"2023-06-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66392","activity_notes":"Secondary lasing doesn't stay up","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2023 11:25 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 15:21 (sandra)<\/b>waiting on appointment <\/p>

20\/06\/2023 14:30 (sandra)<\/b>attending PM on 21st <\/p>

23\/06\/2023 09:28 (sandra)<\/b>rescheduled for 30th June 8am<\/p>

30\/06\/2023 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57014","activity_ticket_id":"53929","ticket_reference":"HDT55010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"secondary glazing not staying up ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"30\/06\/23","activity_end":"2023-06-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66393","activity_notes":"secondary glazing not staying up ","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2023 11:29 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 15:21 (sandra)<\/b>waiting on appointment <\/p>

20\/06\/2023 14:31 (sandra)<\/b>attending PM on 21st<\/p>

23\/06\/2023 09:27 (sandra)<\/b>rescheduled for 30th June 8am <\/p>

30\/06\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57015","activity_ticket_id":"53954","ticket_reference":"HDT55035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15649 - replacement syphon","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/23","activity_end":"2023-06-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66394","activity_notes":"replacement syphon partsbooked tuesday 9am with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 12:37 (sandra)<\/b>emailed for Tuesday morning <\/p>

19\/06\/2023 13:37 (sandra)<\/b>keys but knock first <\/p>

21\/06\/2023 13:13 (michaelk)<\/b>Attended site to replace faulty syphon to the bathroom toilet. Completed work and left in full working order. 105 ex vat <\/p>

21\/06\/2023 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57016","activity_ticket_id":"53955","ticket_reference":"HDT55036","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"silicone the shower area","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/23","activity_end":"2023-06-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66395","activity_notes":"silicone the shower areaand regrout areas neededthen test to see if this has stopped the leak Rescheduled for Tuesday WITH TENANT 8 - 9AM","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 12:33 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 12:33 (sandra)<\/b>emailed for Monday 8am <\/p>

16\/06\/2023 12:52 (sandra)<\/b>BOOKED MONDAY MORNING WITH TENANT <\/p>

19\/06\/2023 10:31 (sandra)<\/b>rescheduled for Tuesday morning <\/p>

20\/06\/2023 09:57 (iain)<\/b>Cut out and siliconed areas of shower. Grout in good condition.<\/p>

20\/06\/2023 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57017","activity_ticket_id":"53956","ticket_reference":"HDT55037","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"lights out in common parts and one of them is buzzing ","ticket_address_1":"2\/6 queens Elm Parade","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW3 6EJ","cs_address_1":"2\/6 queens Elm Parade","cs_id":"2552","cs_address_2":"","cs_town":"London ","cs_postcode":"SW3 6EJ","ticket_client_site":"2552","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/06\/23","activity_end":"2023-06-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66396","activity_notes":"lights out in common parts and one of them is buzzing Thursday morning and collect keys from office ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 12:54 (System)<\/b>Ticket Created<\/p>

17\/06\/2023 10:12 (roy)<\/b>Made safe burnt out light fitting.Need new but local Ryness and Leylands do not have fitting. Need to be orderedReset lights.<\/p>

20\/06\/2023 14:34 (sandra)<\/b>emailed for further attendance on Thursday <\/p>

20\/06\/2023 14:57 (sandra)<\/b>booked for Thursday morning collect keys from office <\/p>

22\/06\/2023 17:15 (roy)<\/b>Remove Replace light fitting<\/p>

23\/06\/2023 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57018","activity_ticket_id":"53957","ticket_reference":"HDT55038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15650 - Replacement loft hatch and lock ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/23","activity_end":"2023-06-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66397","activity_notes":"Replacement loft hatch and lock 8am Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 14:11 (sandra)<\/b>asked for access on Thursday 22nd at 8am <\/p>

16\/06\/2023 14:49 (jane)<\/b>Metal access panel on order - 3 working day lead-time <\/p>

20\/06\/2023 14:37 (sandra)<\/b>emailed for confirmation for thursday 22nd<\/p>

20\/06\/2023 15:57 (sandra)<\/b>Thursday with keys <\/p>

22\/06\/2023 13:45 (travis)<\/b>Replacement loft hatch, decoration.<\/p>

22\/06\/2023 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57019","activity_ticket_id":"53958","ticket_reference":"HDT55039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15648 - replacement integrated washer\/dryer ","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/23","activity_end":"2023-06-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66398","activity_notes":"replacement integrated washer\/dryer collect keys and call Lilian as she needs to go with you28th ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2023 11:41 (sandra)<\/b>booked for Wednesday 28th 10-2pm<\/p>

22\/06\/2023 09:56 (sandra)<\/b>keys and entrance with Lilian <\/p>

28\/06\/2023 14:06 (roy)<\/b>Assist Ian<\/p>

28\/06\/2023 14:54 (iain)<\/b>Washer\/dryer.<\/p>

28\/06\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57020","activity_ticket_id":"53959","ticket_reference":"HDT55040","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF toilets no hot water & basement kitchen mixer tap slight leak","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/06\/23","activity_end":"2023-06-22 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66399","activity_notes":"GF toilets no hot water & basement kitchen mixer tap slight leakbooked to return ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 15:18 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 16:49 (sandra)<\/b>Monday <\/p>

19\/06\/2023 15:36 (sandra)<\/b>rescheduled for Tuesday <\/p>

21\/06\/2023 13:09 (michaelk)<\/b>Attended site to investigate low water temperature to the ground floor. The stored temperature was increased and tested.The basement tap requires replacing, which has been ordered.<\/p>

22\/06\/2023 08:54 (michaelk)<\/b>Collected replacement kitchen tap and re-attended site to replace to the basement kitchen. Tested operation on completion and left in full working order. 3hrs labour plus parts, total 244.58 ex vat.<\/p>

22\/06\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57021","activity_ticket_id":"53902","ticket_reference":"HDT54983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: leak through ceiling and then reinstate ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/23","activity_end":"2023-07-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66400","activity_notes":"New ceiling needs redecorating Monday ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 10:58 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 12:10 (sandra)<\/b>waiting on access <\/p>

13\/06\/2023 12:25 (sandra)<\/b>confirmed <\/p>

15\/06\/2023 16:02 (iain)<\/b>Plasterboard ceiling.<\/p>

16\/06\/2023 15:02 (iain)<\/b>Reinstate ceiling.<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2023 12:24 (sandra)<\/b>ceiling is leaking again and will need further repairs before redec can commence<\/p>

20\/06\/2023 16:20 (sandra)<\/b>works for leak on HDT55067<\/p>

21\/06\/2023 16:09 (iain)<\/b>Cut out and mastic areas of shower tray, screen and floor.<\/p>

26\/06\/2023 13:07 (sandra)<\/b>still leaking. Lilian to send over pictures as shower tray is still leaking <\/p>

28\/06\/2023 16:06 (iain)<\/b>Sealed shower tray.<\/p>

28\/06\/2023 16:06 (iain)<\/b>To check leak tomorrow before reinstating ceiling.<\/p>

30\/06\/2023 16:00 (sandra)<\/b>need to return on monday as leak is still active and more ceiling has come down <\/p>

03\/07\/2023 15:04 (sandra)<\/b> booked to fix the ceiling on the 5th <\/p>

04\/07\/2023 07:01 (michaelk)<\/b>Attended site to rectify leaking shower seal. Traced problem to the enclosure seal which was resealed and then tested once dry. Left shower fully operational. 3hrs labour 155 ex vat.<\/p>

05\/07\/2023 16:48 (jane)<\/b>Greg's tenant has reported another leak, we are attending tomorrow via keys to investigate the leak before the ceiling can be repaired <\/p>

06\/07\/2023 15:28 (sandra)<\/b>Monday with keys <\/p>

11\/07\/2023 18:15 (dean)<\/b>Done 160.00<\/p>

12\/07\/2023 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57022","activity_ticket_id":"53960","ticket_reference":"HDT55041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"unblock filter and hose and pump ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/06\/23","activity_end":"2023-06-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66401","activity_notes":"unblock filter and hose and pump ","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2023 15:20 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 15:21 (sandra)<\/b>emailed for appointment <\/p>

19\/06\/2023 16:46 (sandra)<\/b>booked for Wednesday <\/p>

21\/06\/2023 15:13 (roy)<\/b>With Repair Aid <\/p>

23\/06\/2023 13:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57023","activity_ticket_id":"53961","ticket_reference":"HDT55042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15569 - Full refurbishment works to all bollards ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/06\/23","activity_end":"2023-06-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66402","activity_notes":"Full refurbishment works to all bollards ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 15:30 (jane)<\/b>Commencing works on Wednesday 21st June <\/p>

10\/07\/2023 20:14 (dean)<\/b>Done <\/p>

11\/07\/2023 07:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57024","activity_ticket_id":"53962","ticket_reference":"HDT55043","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water temperature ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/23","activity_end":"2023-06-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66403","activity_notes":"water temperature Monday Could you please book in a plumber for next week from Reddans. We have a problem with water temperature that is very hot, just wanted them to checkoff everything is ok. I have called them this morning, but had to book the appointment through you.","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 15:39 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 15:40 (sandra)<\/b>booked for Monday <\/p>

20\/06\/2023 16:14 (jane)<\/b>(Ticket Closed)<\/p>

20\/06\/2023 22:43 (michaelk)<\/b>Attended site to investigate hws temperature problems. Found that the immersion temperature setpoint was high, which was reduced. When testing the hws controls l, it was found that from the timer through to the cylinder seat and zone valve, nothing was working correctly. Replacement controls to be quoted for replacement. 2hrs labour 95<\/p>

21\/06\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57025","activity_ticket_id":"53963","ticket_reference":"HDT55044","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"remove shower tray and investigate","ticket_address_1":"Flat 1 ","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2548","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2548","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/23","activity_end":"2023-06-21 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66404","activity_notes":"remove shower tray and investigate","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 15:57 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 15:58 (sandra)<\/b>asked to attend Tuesday 20th<\/p>

19\/06\/2023 15:34 (sandra)<\/b>rescheduled for Wednesday <\/p>

21\/06\/2023 13:06 (michaelk)<\/b>Attended site to fully test the shower in flat 1 following report from the porter. We managed to remove tiles that exposed beneath the tray and behind the basin, however no leaks were present. We started to go up through the building in the same stack location to the basement leak and found a problem in flat 3. The toilet to this flat was found leaking from the flush cone when flushed that was probably causing the leak over a 4-6 hour period which explained the late afternoon issue. The flush cone was replaced and the flush realigned which has solved the problem. The basement is going to be monitored from site and reported.4 x hours labour 2 x engineers, plus parts. Total 398 ex vat.<\/p>

21\/06\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57026","activity_ticket_id":"53964","ticket_reference":"HDT55045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/23","activity_end":"2023-06-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66405","activity_notes":"EICR (NICEic)5 year electrical ","activity_timesheet":null,"ticket_notes_combined":"

16\/06\/2023 16:00 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 16:48 (sandra)<\/b>tuesday <\/p>

21\/06\/2023 11:00 (sandra)<\/b>(Ticket Closed)<\/p>

29\/08\/2023 14:41 (System)<\/b>NIC Sent<\/p>

29\/08\/2023 14:41 (System)<\/b>NIC Sent<\/p>

02\/04\/2024 09:40 (sandra)<\/b>NICEic sent again to Eva on 2\/4\/24<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57027","activity_ticket_id":"53965","ticket_reference":"HDT55046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower cant be turned off ","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1346","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1346","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/06\/23","activity_end":"2023-06-16 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66406","activity_notes":"shower cant be turned off Building code: 7671AApartment code: 7389","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 16:44 (System)<\/b>Ticket Created<\/p>

17\/06\/2023 10:14 (roy)<\/b>Removed broken on\/off valve from shower.Needs new<\/p>

19\/06\/2023 09:34 (sandra)<\/b>Shower handle on order <\/p>

21\/06\/2023 12:26 (sandra)<\/b>emailed for access thursday <\/p>

23\/06\/2023 09:33 (sandra)<\/b>booked to fit on Saturday morning<\/p>

26\/06\/2023 06:39 (michaelk)<\/b>Attended site to replace the faulty diverter cartridge to the shower. Replaced the cartridge and tested on completion. 3hrs labour plus part, total 212.80 ex vat<\/p>

26\/06\/2023 08:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57028","activity_ticket_id":"53966","ticket_reference":"HDT55047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty main front door lock:","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2598","cs_address_2":"13 New Row","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2598","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/23","activity_end":"2023-06-19 08:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66407","activity_notes":"Faulty main front door lock:","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 08:24 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 15:43 (roy)<\/b>Faulty cylinder and key doesn't work. Management keys didn't work either.Gained access.New cylinder required<\/p>

20\/06\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57029","activity_ticket_id":"53967","ticket_reference":"HDT55048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cafe Nero","ticket_address_1":"36 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/23","activity_end":"2023-06-19 08:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66408","activity_notes":"Leak into Cafe Nero","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2023 08:27 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 15:45 (roy)<\/b>Leak into Cafe Nero.Possibly not same leak asbefore but opening up works is required <\/p>

20\/06\/2023 07:48 (michael)<\/b>(Ticket Closed)<\/p>

20\/06\/2023 22:39 (michaelk)<\/b>Attended site to investigate leak into coffee shop. Removed light fitting and revealed a stop cock which potentially has leaking pipework, however an access panel is required to confirm and repair. 2hrs labour 95<\/p>

23\/06\/2023 13:35 (sandra)<\/b>emailed client to advise that further works will take about 4 hours and we will need a time slot convenient to Cafe Nero to proceed.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57030","activity_ticket_id":"53968","ticket_reference":"HDT55049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light fitting ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert St\/5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/23","activity_end":"2023-06-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66409","activity_notes":"light fitting to be reinstated (check with the tenant)also can you quote for a bathroom fan and a toilet fan ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 09:26 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 10:08 (sandra)<\/b>tuesday at 10 am<\/p>

20\/06\/2023 12:24 (alan)<\/b>Refix light fitting in bathroom <\/p>

20\/06\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57031","activity_ticket_id":"53969","ticket_reference":"HDT55050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric issue","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/23","activity_end":"2023-06-19 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66410","activity_notes":"Electric issue","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 09:32 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 09:39 (alan)<\/b>Investigate sockets on top floor not working Found RCBO in distribution board to be tripped Reset test and leave in full working order <\/p>

19\/06\/2023 09:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57032","activity_ticket_id":"53965","ticket_reference":"HDT55046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower cant be turned off ","ticket_address_1":"Flat 11","ticket_address_2":"30 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1346","cs_address_2":"30 Rathbone Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1346","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/23","activity_end":"2023-06-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66411","activity_notes":"shower cant be turned off Building code: 7671AApartment code: 7389","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 16:44 (System)<\/b>Ticket Created<\/p>

17\/06\/2023 10:14 (roy)<\/b>Removed broken on\/off valve from shower.Needs new<\/p>

19\/06\/2023 09:34 (sandra)<\/b>Shower handle on order <\/p>

21\/06\/2023 12:26 (sandra)<\/b>emailed for access thursday <\/p>

23\/06\/2023 09:33 (sandra)<\/b>booked to fit on Saturday morning<\/p>

26\/06\/2023 06:39 (michaelk)<\/b>Attended site to replace the faulty diverter cartridge to the shower. Replaced the cartridge and tested on completion. 3hrs labour plus part, total 212.80 ex vat<\/p>

26\/06\/2023 08:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57033","activity_ticket_id":"53970","ticket_reference":"HDT55051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"show tenant how to control heating ","ticket_address_1":"Flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2489","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2489","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/23","activity_end":"2023-06-20 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66412","activity_notes":"show tenant how to control heating either Monday or Tuesday before mid day ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 10:07 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 15:22 (michaelk)<\/b>Attended site to instruct tenant how to use the heating controls. 2hrs labour 95<\/p>

20\/06\/2023 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57034","activity_ticket_id":"53971","ticket_reference":"HDT55052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closure to be installed to the front door ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"8 New Row ","cs_id":"1307","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1307","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/06\/23","activity_end":"2023-06-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66413","activity_notes":"door closure to be installed to the front door main front door - use keys for access ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 10:24 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 10:25 (sandra)<\/b>emailed for Tuesday to see what closure is required<\/p>

19\/06\/2023 10:32 (sandra)<\/b>booked Tuesday <\/p>

19\/06\/2023 16:07 (iain)<\/b>Supplied and fitted new door closer and doorstop.<\/p>

20\/06\/2023 07:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57035","activity_ticket_id":"53972","ticket_reference":"HDT55053","ticket_client":"2116","client_name":"Bancone ","ticket_title":"leak through ceiling ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/23","activity_end":"2023-06-19 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66414","activity_notes":"leak through ceiling ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 10:32 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 16:19 (jane)<\/b>(Ticket Closed)<\/p>

20\/06\/2023 22:36 (michaelk)<\/b>Attended site to investigate leak into basement kitchen l. Traced leak to the pasta boiling machine waste pipework. This will require quoting due to the pipe being abs plastic. 2hrs labour 95<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57036","activity_ticket_id":"53967","ticket_reference":"HDT55048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cafe Nero","ticket_address_1":"36 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/23","activity_end":"2023-06-19 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66415","activity_notes":"Leak into Cafe Neroaccess this afternoon with keys to Flat 1 there is also a leak in the basement may be connected ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 08:27 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 15:45 (roy)<\/b>Leak into Cafe Nero.Possibly not same leak asbefore but opening up works is required <\/p>

20\/06\/2023 07:48 (michael)<\/b>(Ticket Closed)<\/p>

20\/06\/2023 22:39 (michaelk)<\/b>Attended site to investigate leak into coffee shop. Removed light fitting and revealed a stop cock which potentially has leaking pipework, however an access panel is required to confirm and repair. 2hrs labour 95<\/p>

23\/06\/2023 13:35 (sandra)<\/b>emailed client to advise that further works will take about 4 hours and we will need a time slot convenient to Cafe Nero to proceed.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57037","activity_ticket_id":"53973","ticket_reference":"HDT55054","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power:","ticket_address_1":"127 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"127 Long Acre","cs_id":"2600","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2600","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/23","activity_end":"2023-06-19 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66416","activity_notes":"No power:","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 10:42 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 10:51 (alan)<\/b>Investigate no power to common parts Tested through and found problem to be fault on incoming supplyReported fault UK power networks <\/p>

19\/06\/2023 11:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57038","activity_ticket_id":"53967","ticket_reference":"HDT55048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Cafe Nero","ticket_address_1":"36 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/23","activity_end":"2023-06-19 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66417","activity_notes":"Leak into Cafe Nero","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 08:27 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 15:45 (roy)<\/b>Leak into Cafe Nero.Possibly not same leak asbefore but opening up works is required <\/p>

20\/06\/2023 07:48 (michael)<\/b>(Ticket Closed)<\/p>

20\/06\/2023 22:39 (michaelk)<\/b>Attended site to investigate leak into coffee shop. Removed light fitting and revealed a stop cock which potentially has leaking pipework, however an access panel is required to confirm and repair. 2hrs labour 95<\/p>

23\/06\/2023 13:35 (sandra)<\/b>emailed client to advise that further works will take about 4 hours and we will need a time slot convenient to Cafe Nero to proceed.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57039","activity_ticket_id":"53974","ticket_reference":"HDT55055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from under Flat 1 and also in basemen of Cafe Nero ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/23","activity_end":"2023-06-19 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66418","activity_notes":"leak from under Flat 1 and also in basemen of Cafe Nero access this afernoon to Flat 1 with keys and to see leak in basement of case Nero ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 15:13 (michaelk)<\/b>Attended site to cut in an access panel to the shop ceiling to try to identify the cause of the leak. Unfortunately this didn't give us enough access to pinpoint the cause, as there was a further, existing ceiling. We tried to dye test the roof and drainage from the flats however this also was inconclusive. We recommend that further opening up works in the existing ceiling be carried out, to give us the required access to see and hopefully repair. 2 x engineers for 4 hours, plus access panel, total 410 ex vat.Note further work by surveyor\/builder to allow access.<\/p>

26\/06\/2023 13:16 (sandra)<\/b>needs to be done out of hours. Cafe open 7am to 8pm <\/p>

30\/06\/2023 08:42 (michaelk)<\/b>Attended site to allow builders to open up the bulkhead and original wall and ceiling. This allowed access to view and confirm that the soil stack from the flats is the problem. Due to the proximity of the wall we have attempted to seal the lead pipe and flashing. 4hrs labour for 2 x engineers. 370Note: a roofing contractor is required to repair the lead flashing\/roof to compleley solve the issue.<\/p>

30\/06\/2023 14:46 (alan)<\/b>Help Mike K<\/p>

30\/06\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57040","activity_ticket_id":"53975","ticket_reference":"HDT55056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit window restrictors ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1756","cs_address_2":"66 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1756","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/06\/23","activity_end":"2023-06-23 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66419","activity_notes":"fit window restrictors booked for Friday and collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 11:14 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 15:32 (sandra)<\/b>attending Tuesday to see what restrictors are needed <\/p>

20\/06\/2023 16:04 (iain)<\/b>Window restrictors on order.<\/p>

21\/06\/2023 15:17 (sandra)<\/b>emailed for access Friday <\/p>

23\/06\/2023 15:56 (iain)<\/b>Supplied and fitted window restrictors.<\/p>

24\/06\/2023 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57041","activity_ticket_id":"53976","ticket_reference":"HDT55057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15651 - Replacement washer\/dryer ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/23","activity_end":"2023-06-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66420","activity_notes":"Replacement washer\/dryer access asked for the morning to remove old appliance and then return to fit new.","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 14:49 (sandra)<\/b>booked for Wednesday and waiting confirmation of access <\/p>

21\/06\/2023 14:19 (alan)<\/b>Install new washer dryer <\/p>

21\/06\/2023 14:28 (jane)<\/b>(Ticket Closed)<\/p>

21\/06\/2023 15:14 (roy)<\/b>Assist Alan with washing machine <\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57042","activity_ticket_id":"53977","ticket_reference":"HDT55058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/23","activity_end":"2023-06-26 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66421","activity_notes":"list of works collect keys for monday 9am-shower cartridge diverter (pls check with Keenan if he has ordered)","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 11:23 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 14:18 (sandra)<\/b>WED AT 8AM WITH KEYS <\/p>

21\/06\/2023 09:27 (alan)<\/b>Access three high-level hanging lights in main room and cleanCheck all three fittings or securely fittedPlease add Roy to this job <\/p>

21\/06\/2023 12:07 (iain)<\/b>Regrouted arreas of bathroom floor.Overhauled decking.<\/p>

21\/06\/2023 12:29 (sandra)<\/b>emailed for MK to fit the shower cartridge on Monday <\/p>

21\/06\/2023 15:13 (roy)<\/b>Cleaned high-level shades. With Alan<\/p>

26\/06\/2023 14:47 (michaelk)<\/b>Attended site to replace leaking diverter cartridge to the shower. Stripped down shower and replaced cartridge, commissioning on completion. 3hrs labour plus parts, total 208.70 ex vat.<\/p>

27\/06\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57043","activity_ticket_id":"53977","ticket_reference":"HDT55058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/06\/23","activity_end":"2023-06-21 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66422","activity_notes":"list of works WED 8AM WITH KEYS list of works to grout bathroom floor tiles. Please carry out temporary repair to the hairline crack tiles. -reinstate decking. (gaps & movement)","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 11:23 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 14:18 (sandra)<\/b>WED AT 8AM WITH KEYS <\/p>

21\/06\/2023 09:27 (alan)<\/b>Access three high-level hanging lights in main room and cleanCheck all three fittings or securely fittedPlease add Roy to this job <\/p>

21\/06\/2023 12:07 (iain)<\/b>Regrouted arreas of bathroom floor.Overhauled decking.<\/p>

21\/06\/2023 12:29 (sandra)<\/b>emailed for MK to fit the shower cartridge on Monday <\/p>

21\/06\/2023 15:13 (roy)<\/b>Cleaned high-level shades. With Alan<\/p>

26\/06\/2023 14:47 (michaelk)<\/b>Attended site to replace leaking diverter cartridge to the shower. Stripped down shower and replaced cartridge, commissioning on completion. 3hrs labour plus parts, total 208.70 ex vat.<\/p>

27\/06\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57044","activity_ticket_id":"53977","ticket_reference":"HDT55058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/23","activity_end":"2023-06-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66423","activity_notes":"list of works WED 8AM WITH KEYS The tenant requested cleaning to all 3 lamps and to check on the fittings on the ceiling.He reported that the lamp sways when he had the windows opened on a windy day.","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 11:23 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 14:18 (sandra)<\/b>WED AT 8AM WITH KEYS <\/p>

21\/06\/2023 09:27 (alan)<\/b>Access three high-level hanging lights in main room and cleanCheck all three fittings or securely fittedPlease add Roy to this job <\/p>

21\/06\/2023 12:07 (iain)<\/b>Regrouted arreas of bathroom floor.Overhauled decking.<\/p>

21\/06\/2023 12:29 (sandra)<\/b>emailed for MK to fit the shower cartridge on Monday <\/p>

21\/06\/2023 15:13 (roy)<\/b>Cleaned high-level shades. With Alan<\/p>

26\/06\/2023 14:47 (michaelk)<\/b>Attended site to replace leaking diverter cartridge to the shower. Stripped down shower and replaced cartridge, commissioning on completion. 3hrs labour plus parts, total 208.70 ex vat.<\/p>

27\/06\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57045","activity_ticket_id":"53978","ticket_reference":"HDT55059","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak ","ticket_address_1":"7 Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7 Langley Street ","cs_id":"2601","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2601","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/23","activity_end":"2023-06-21 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66424","activity_notes":"investigate leak at 7 Langley street.Can this go on a 5 day and go to Reddan, please tell them to see Randall before they arrive ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2023 11:30 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 15:30 (sandra)<\/b>Tuesday <\/p>

21\/06\/2023 11:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57046","activity_ticket_id":"53979","ticket_reference":"HDT55060","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"shower tray needs to have silicone replaced and some areas of grout need replacing ","ticket_address_1":"Flat D","ticket_address_2":"31 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LP","cs_address_1":"Flat D","cs_id":"177","cs_address_2":"31 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"177","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/06\/23","activity_end":"2023-06-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66425","activity_notes":"shower tray needs to have silicone replaced and some areas of grout need replacing upper bathroom Thursday ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 14:20 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 14:21 (sandra)<\/b>booked for Thursday with tenant 8am <\/p>

22\/06\/2023 16:22 (iain)<\/b>Cut out and mastic shower tray. Replace grout where required.<\/p>

22\/06\/2023 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57047","activity_ticket_id":"53976","ticket_reference":"HDT55057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15651 - Replacement washer\/dryer ","ticket_address_1":"Flat 4, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 33 Cranbourn Street ","cs_id":"1775","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1775","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/23","activity_end":"2023-06-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66426","activity_notes":"Replacement washer\/dryer to help Alan","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 14:49 (sandra)<\/b>booked for Wednesday and waiting confirmation of access <\/p>

21\/06\/2023 14:19 (alan)<\/b>Install new washer dryer <\/p>

21\/06\/2023 14:28 (jane)<\/b>(Ticket Closed)<\/p>

21\/06\/2023 15:14 (roy)<\/b>Assist Alan with washing machine <\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57048","activity_ticket_id":"53980","ticket_reference":"HDT55061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is blocked ","ticket_address_1":"Flat 3, 36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/23","activity_end":"2023-06-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66427","activity_notes":"shower is blocked tenant home ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 15:23 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 15:23 (sandra)<\/b>tenant home for access <\/p>

19\/06\/2023 15:56 (sandra)<\/b>main front door 3195 hashtenant door 2122 hash<\/p>

20\/06\/2023 07:04 (roy)<\/b>Unblock shower.Tested, all ok.Checked sink and toilet<\/p>

20\/06\/2023 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57049","activity_ticket_id":"53981","ticket_reference":"HDT55062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to apply a coat of paint throughout the flat ","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/06\/23","activity_end":"2023-06-20 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66428","activity_notes":"to apply a coat of paint throughout the flat tenant moves in on 26th - Monday ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 15:27 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 15:30 (sandra)<\/b>tenant moves in on 26th <\/p>

20\/06\/2023 12:23 (sandra)<\/b>attending 20.6<\/p>

20\/06\/2023 20:05 (dean)<\/b>Done <\/p>

21\/06\/2023 07:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57050","activity_ticket_id":"53982","ticket_reference":"HDT55063","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15647 - Replacement carpet tiles to 3rd and 5th floors ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8DD","cs_address_1":"Becket House","cs_id":"1972","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2R 8DD","ticket_client_site":"1972","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/07\/23","activity_end":"2023-07-11 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66429","activity_notes":"Replacement carpet tiles to 3rd and 5th floors ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2023 17:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57051","activity_ticket_id":"53983","ticket_reference":"HDT55064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet lock ","ticket_address_1":"2nd Floor Office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1455","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"1455","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/23","activity_end":"2023-06-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66430","activity_notes":"toilet lock to fix the bathroom lock at the above address?photos separately ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 10:22 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 11:27 (iain)<\/b>Repair to toilet cubicle lock.<\/p>

20\/06\/2023 11:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57052","activity_ticket_id":"53984","ticket_reference":"HDT55065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fuse has blown ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1089","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1089","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/23","activity_end":"2023-06-20 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66431","activity_notes":"As just mentioned, could you please send an electrician at the site above asap as a fuse has blown in the store.the fuse box is behind some shelving that can easily be unscrewed","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 10:28 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 12:24 (alan)<\/b>Attend siteDisconnect lights in cabinetsUnscrew cabinets to gain access to distribution board and reset tripped MCBRefix cabinets and reconnect lights for cabinets<\/p>

20\/06\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57053","activity_ticket_id":"53985","ticket_reference":"HDT55066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in basement ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/23","activity_end":"2023-06-20 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66432","activity_notes":"leak in basement one of the basement toilets of Mildreds at 79 SML Just an FYI looks like its related to the guttering due to the heavy rain.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 10:30 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 14:41 (sandra)<\/b>20\/6<\/p>

20\/06\/2023 15:25 (michaelk)<\/b>Attended site to investigate the water leak into the basement. The problem was traced to the lightwell with is adjacent to the basement gents toilet. The rainwater downpipe terminates directly opposite the toilet waste and the wall around the waste isn't sealed sufficiently. The gulley requires inspecting and the wall requires sealing. 2hrs labour 95<\/p>

20\/06\/2023 16:04 (sandra)<\/b>rendered wall needs sealing and down pipe needs to be inspected <\/p>

23\/06\/2023 09:55 (travis)<\/b>Cement works.<\/p>

23\/06\/2023 10:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57054","activity_ticket_id":"53986","ticket_reference":"HDT55067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/23","activity_end":"2023-06-20 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66433","activity_notes":"leak through ceiling ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 10:33 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 12:49 (sandra)<\/b>awaiting access to seal shower tray in 3rd floor flat <\/p>

20\/06\/2023 14:46 (sandra)<\/b>BOOKED WEDNESDAY WITH KEYS <\/p>

20\/06\/2023 15:21 (michaelk)<\/b>Attended site to investigate leak in to the 2nd floor flat. The ceiling was opened up to allow access to flat 3 pipework. The leak was traced to the shower tray, screen and the floor around the tray which requires resealing. Informed office. 2 x engineers for 2 x hours, total 190.<\/p>

21\/06\/2023 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57055","activity_ticket_id":"53987","ticket_reference":"HDT55068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap is faulty","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/23","activity_end":"2023-06-20 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66434","activity_notes":"tap is faultypicture sent separatelyneeds the letter C reinstated and it is also loose Dean is decorating here today so has the keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 10:41 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 14:41 (sandra)<\/b>access today with keys <\/p>

20\/06\/2023 15:18 (michaelk)<\/b>Attended site to investigate tap and waste issue. Collected replacement tap inserts from suppliers and returned to fit. Reassembled tap and left in full working order. The waste was cleaned, stripped and Reassembled. 3hrs labour plus parts, total 194.80<\/p>

20\/06\/2023 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57056","activity_ticket_id":"53989","ticket_reference":"HDT55070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not working and shower head has come loose ","ticket_address_1":"Flat 5B. 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5B. 5B Rupert Court ","cs_id":"2533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2533","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/23","activity_end":"2023-06-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66435","activity_notes":"dishwasher is not working and shower head has come loose tenant will provide access Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 10:56 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 14:44 (sandra)<\/b>tenant to provide access Wednesday <\/p>

21\/06\/2023 11:47 (alan)<\/b>Replace shower headLook at dishwasher not clearing unable to fixed repair aid needed <\/p>

21\/06\/2023 12:32 (sandra)<\/b>Emailed RA for appointment <\/p>

23\/06\/2023 09:06 (sandra)<\/b>Wednesday 28th 10 - 2pmwaiting on access details <\/p>

23\/06\/2023 16:26 (sandra)<\/b>tenant is at home for access<\/p>

27\/06\/2023 12:55 (sandra)<\/b>rescheduled for Thursday 10 - 2pm <\/p>

29\/06\/2023 11:38 (sandra)<\/b>faulty heatpump replaced whilst on site <\/p>

30\/06\/2023 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57057","activity_ticket_id":"53988","ticket_reference":"HDT55069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new cylinder required for front door lock ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2598","cs_address_2":"13 New Row","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2598","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/06\/23","activity_end":"2023-06-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66436","activity_notes":"new cylinder required for front door lock follow up from HDT55047can you call Marco on 07825271204 half hour before you arrive and he will let you in ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 10:51 (sandra)<\/b>Can a copy of the new key be added to the management set or given to security?<\/p>

20\/06\/2023 14:40 (sandra)<\/b>new lock on order<\/p>

22\/06\/2023 16:23 (iain)<\/b>Replaced lock.<\/p>

22\/06\/2023 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57058","activity_ticket_id":"53990","ticket_reference":"HDT55071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/23","activity_end":"2023-06-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66437","activity_notes":"no hot water collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 11:15 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 11:58 (sandra)<\/b>collect keys for access <\/p>

20\/06\/2023 15:16 (michaelk)<\/b>Attended site to investigate hot water issue. The lower element requires replacing as per quotation from our last visit. 2hrs labour 95<\/p>

20\/06\/2023 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57059","activity_ticket_id":"53991","ticket_reference":"HDT55072","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no electricity in the kitchen ","ticket_address_1":"Flat 1","ticket_address_2":"5 Shelton Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2602","cs_address_2":"5 Shelton Street ","cs_town":"London ","cs_postcode":"WC2H 9JN","ticket_client_site":"2602","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/23","activity_end":"2023-06-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66438","activity_notes":"no electricity in the kitchen tenant may be at home but please collect keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 11:47 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 11:48 (sandra)<\/b>waiting on access <\/p>

20\/06\/2023 11:58 (sandra)<\/b>tenant home but collect keys <\/p>

20\/06\/2023 13:02 (alan)<\/b>Investigate on power in kitchen found RBCO in distribution board to be tripped, reset and tested and left working <\/p>

20\/06\/2023 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57060","activity_ticket_id":"53992","ticket_reference":"HDT55073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"some lightbulbs out, please could you attend for replacements?","ticket_address_1":"2nd Floor Office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1455","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"1455","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/23","activity_end":"2023-06-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66439","activity_notes":"some lightbulbs out, please could you attend for replacements?","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 11:56 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 15:03 (alan)<\/b>Replace 3 blown lamps 2nd floor wc<\/p>

20\/06\/2023 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57061","activity_ticket_id":"53993","ticket_reference":"HDT55074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/07\/23","activity_end":"2023-07-05 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66440","activity_notes":"list of works :two screws missing on the wardrobe pop up waste isnt workingwindow extractor isnt working ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2023 12:07 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 12:08 (sandra)<\/b>waiting on access details <\/p>

21\/06\/2023 12:08 (iain)<\/b>Refixed wardrobe hinge.Tested alarms.Bathroom waste is the spinning type. Photo attached.<\/p>

21\/06\/2023 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57062","activity_ticket_id":"53993","ticket_reference":"HDT55074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/06\/23","activity_end":"2023-06-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66441","activity_notes":"list of works : with keys Wednesday two screws missing on the wardrobe pop up waste isnt working (if you cant fix can you take a picture for MK)Test the alarms ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 12:07 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 12:08 (sandra)<\/b>waiting on access details <\/p>

21\/06\/2023 12:08 (iain)<\/b>Refixed wardrobe hinge.Tested alarms.Bathroom waste is the spinning type. Photo attached.<\/p>

21\/06\/2023 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57063","activity_ticket_id":"53986","ticket_reference":"HDT55067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/06\/23","activity_end":"2023-06-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66442","activity_notes":"shower tray in 3rd floor flat and corner of floor needs to be sealed as it is leaking into 2nd floor flat ACCESS ON WEDNESDAY - COLLECT KEYS ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2023 10:33 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 12:49 (sandra)<\/b>awaiting access to seal shower tray in 3rd floor flat <\/p>

20\/06\/2023 14:46 (sandra)<\/b>BOOKED WEDNESDAY WITH KEYS <\/p>

20\/06\/2023 15:21 (michaelk)<\/b>Attended site to investigate leak in to the 2nd floor flat. The ceiling was opened up to allow access to flat 3 pipework. The leak was traced to the shower tray, screen and the floor around the tray which requires resealing. Informed office. 2 x engineers for 2 x hours, total 190.<\/p>

21\/06\/2023 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57064","activity_ticket_id":"53994","ticket_reference":"HDT55075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower temperature keeps fluctuating ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/23","activity_end":"2023-06-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66443","activity_notes":"shower temperature keeps fluctuating with keys for access on Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 14:50 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 14:50 (sandra)<\/b>emailed for access<\/p>

20\/06\/2023 15:59 (sandra)<\/b>keys for access on Wednesday <\/p>

21\/06\/2023 13:12 (michaelk)<\/b>Attended site to investigate reported fluctuating temperatures from the shower. The cartridge was stripped down, cleaned and reassembled. The temperature setpoint was then setup to run at 38c and was tested over a 10min period leaving in full working order. 2hrs labour 95<\/p>

21\/06\/2023 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57065","activity_ticket_id":"53985","ticket_reference":"HDT55066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in basement ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/06\/23","activity_end":"2023-06-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66444","activity_notes":"leak in basement Friday access through the basement of the restaurant. rendering needs sealing and gulley needs to be checked for blockages ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 10:30 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 14:41 (sandra)<\/b>20\/6<\/p>

20\/06\/2023 15:25 (michaelk)<\/b>Attended site to investigate the water leak into the basement. The problem was traced to the lightwell with is adjacent to the basement gents toilet. The rainwater downpipe terminates directly opposite the toilet waste and the wall around the waste isn't sealed sufficiently. The gulley requires inspecting and the wall requires sealing. 2hrs labour 95<\/p>

20\/06\/2023 16:04 (sandra)<\/b>rendered wall needs sealing and down pipe needs to be inspected <\/p>

23\/06\/2023 09:55 (travis)<\/b>Cement works.<\/p>

23\/06\/2023 10:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57066","activity_ticket_id":"53974","ticket_reference":"HDT55055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from under Flat 1 and also in basemen of Cafe Nero ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/23","activity_end":"2023-07-06 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66445","activity_notes":"leak from under Flat 1 and also in basemen of Cafe Nero ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2023 15:13 (michaelk)<\/b>Attended site to cut in an access panel to the shop ceiling to try to identify the cause of the leak. Unfortunately this didn't give us enough access to pinpoint the cause, as there was a further, existing ceiling. We tried to dye test the roof and drainage from the flats however this also was inconclusive. We recommend that further opening up works in the existing ceiling be carried out, to give us the required access to see and hopefully repair. 2 x engineers for 4 hours, plus access panel, total 410 ex vat.Note further work by surveyor\/builder to allow access.<\/p>

26\/06\/2023 13:16 (sandra)<\/b>needs to be done out of hours. Cafe open 7am to 8pm <\/p>

30\/06\/2023 08:42 (michaelk)<\/b>Attended site to allow builders to open up the bulkhead and original wall and ceiling. This allowed access to view and confirm that the soil stack from the flats is the problem. Due to the proximity of the wall we have attempted to seal the lead pipe and flashing. 4hrs labour for 2 x engineers. 370Note: a roofing contractor is required to repair the lead flashing\/roof to compleley solve the issue.<\/p>

30\/06\/2023 14:46 (alan)<\/b>Help Mike K<\/p>

30\/06\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57067","activity_ticket_id":"53995","ticket_reference":"HDT55076","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13562 - Testing of Distribution Boards - YEAR FOUR ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Wood Wharf","cs_id":"2605","cs_address_2":null,"cs_town":"London","cs_postcode":"E14 9SB","ticket_client_site":"2605","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/23","activity_end":"2023-08-22 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66446","activity_notes":"Testing of Distribution Boards","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 07:02 (alan)<\/b>Testing <\/p>

30\/06\/2023 14:49 (alan)<\/b>Electrical testing <\/p>

30\/06\/2023 14:50 (alan)<\/b>Electrical testing <\/p>

06\/07\/2023 08:43 (roy)<\/b>Assust Alan picking up very heavy floor boxes in pavement to allow Alan to carry out test<\/p>

06\/07\/2023 16:03 (alan)<\/b>Testing <\/p>

06\/07\/2023 16:03 (alan)<\/b>Testing <\/p>

06\/07\/2023 16:04 (alan)<\/b>Testing <\/p>

23\/08\/2023 15:16 (alan)<\/b>Quoted works<\/p>

23\/08\/2023 15:16 (alan)<\/b>Quoted works <\/p>

23\/08\/2023 15:40 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2023 09:44 (jane)<\/b>241 x circuits completed <\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57068","activity_ticket_id":"53996","ticket_reference":"HDT55077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire exit door ","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/06\/23","activity_end":"2023-06-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66447","activity_notes":"Fire exit door investigate the rear fire exit door that leads from Central Cross onto little Newport street?The door seems to be stuck and unable to open without force.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 16:39 (System)<\/b>Ticket Created<\/p>

21\/06\/2023 10:16 (travis)<\/b>Emergency push bar repairs.<\/p>

21\/06\/2023 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57069","activity_ticket_id":"53997","ticket_reference":"HDT55078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1860","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/23","activity_end":"2023-06-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66448","activity_notes":"Gas compliance testing without PATFRIDAY 23RD","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2023 16:43 (System)<\/b>Ticket Created<\/p>

24\/06\/2023 11:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57070","activity_ticket_id":"53998","ticket_reference":"HDT55079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/23","activity_end":"2023-06-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66449","activity_notes":"Gas compliance testing without PATFRIDAY 23RD ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2023 16:44 (System)<\/b>Ticket Created<\/p>

24\/06\/2023 11:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57071","activity_ticket_id":"53999","ticket_reference":"HDT55080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/23","activity_end":"2023-06-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66450","activity_notes":"Gas compliance testing without PATFRIDAY 23RD","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2023 16:50 (System)<\/b>Ticket Created<\/p>

24\/06\/2023 11:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57072","activity_ticket_id":"54000","ticket_reference":"HDT55081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/23","activity_end":"2023-06-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66451","activity_notes":"Gas compliance testing without PATFRIDAY 23RD","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2023 16:52 (System)<\/b>Ticket Created<\/p>

24\/06\/2023 11:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57073","activity_ticket_id":"53977","ticket_reference":"HDT55058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/23","activity_end":"2023-06-21 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66452","activity_notes":"list of works tThese 3 lamps are very high up. The tenant requested cleaning to all 3 lamps and to check on the fittings on the ceiling.He reported that the lamp sways when he had the windows opened on a windy day.","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2023 11:23 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 14:18 (sandra)<\/b>WED AT 8AM WITH KEYS <\/p>

21\/06\/2023 09:27 (alan)<\/b>Access three high-level hanging lights in main room and cleanCheck all three fittings or securely fittedPlease add Roy to this job <\/p>

21\/06\/2023 12:07 (iain)<\/b>Regrouted arreas of bathroom floor.Overhauled decking.<\/p>

21\/06\/2023 12:29 (sandra)<\/b>emailed for MK to fit the shower cartridge on Monday <\/p>

21\/06\/2023 15:13 (roy)<\/b>Cleaned high-level shades. With Alan<\/p>

26\/06\/2023 14:47 (michaelk)<\/b>Attended site to replace leaking diverter cartridge to the shower. Stripped down shower and replaced cartridge, commissioning on completion. 3hrs labour plus parts, total 208.70 ex vat.<\/p>

27\/06\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57074","activity_ticket_id":"54001","ticket_reference":"HDT55082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"furniture removal","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/23","activity_end":"2023-06-22 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66453","activity_notes":"furniture removalIs it possible to arrange a furniture removals from 3 Rupert court 1st floor suite and bring it to 23 Ganton str 2nd floor please?Please keep me update on when the team is attend and when the space has been cleared","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2023 09:27 (System)<\/b>Ticket Created<\/p>

21\/06\/2023 14:13 (travis)<\/b>Office clearance.<\/p>

22\/06\/2023 09:42 (travis)<\/b>Office clearance.<\/p>

22\/06\/2023 17:14 (roy)<\/b>Assist Travis with furniture <\/p>

23\/06\/2023 07:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57075","activity_ticket_id":"53977","ticket_reference":"HDT55058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.4","cs_id":"1761","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1761","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/23","activity_end":"2023-06-21 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66454","activity_notes":"lThese 3 lamps are very high up. The tenant requested cleaning to all 3 lamps and to check on the fittings on the ceiling.","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2023 11:23 (System)<\/b>Ticket Created<\/p>

19\/06\/2023 14:18 (sandra)<\/b>WED AT 8AM WITH KEYS <\/p>

21\/06\/2023 09:27 (alan)<\/b>Access three high-level hanging lights in main room and cleanCheck all three fittings or securely fittedPlease add Roy to this job <\/p>

21\/06\/2023 12:07 (iain)<\/b>Regrouted arreas of bathroom floor.Overhauled decking.<\/p>

21\/06\/2023 12:29 (sandra)<\/b>emailed for MK to fit the shower cartridge on Monday <\/p>

21\/06\/2023 15:13 (roy)<\/b>Cleaned high-level shades. With Alan<\/p>

26\/06\/2023 14:47 (michaelk)<\/b>Attended site to replace leaking diverter cartridge to the shower. Stripped down shower and replaced cartridge, commissioning on completion. 3hrs labour plus parts, total 208.70 ex vat.<\/p>

27\/06\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57076","activity_ticket_id":"54002","ticket_reference":"HDT55083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15653 - Replacement extractor fan in bathroom and WC on 3rd floor ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert St\/5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/23","activity_end":"2023-06-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66455","activity_notes":"Replacement extractor fan in bathroom and WC on 3rd floor friday 11am my mobile 07860 380000 just in case). Richard","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2023 12:06 (sandra)<\/b>waiting on order time <\/p>

27\/06\/2023 15:48 (sandra)<\/b>booked for Friday 11AM<\/p>

30\/06\/2023 14:44 (alan)<\/b>Replace extractor fans as per quote <\/p>

30\/06\/2023 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57077","activity_ticket_id":"54003","ticket_reference":"HDT55084","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"front door is sticking ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"2053","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2053","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/23","activity_end":"2023-06-22 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66456","activity_notes":"front door is sticking ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2023 10:30 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 13:48 (travis)<\/b>Main door works.<\/p>

23\/06\/2023 13:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57078","activity_ticket_id":"53960","ticket_reference":"HDT55041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"unblock filter and hose and pump ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/23","activity_end":"2023-06-21 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66457","activity_notes":"collect keys for repairaid who will be there about an hour ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2023 15:20 (System)<\/b>Ticket Created<\/p>

16\/06\/2023 15:21 (sandra)<\/b>emailed for appointment <\/p>

19\/06\/2023 16:46 (sandra)<\/b>booked for Wednesday <\/p>

21\/06\/2023 15:13 (roy)<\/b>With Repair Aid <\/p>

23\/06\/2023 13:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57079","activity_ticket_id":"54001","ticket_reference":"HDT55082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"furniture removal","ticket_address_1":"1-3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1-3 Rupert Court ","cs_id":"2023","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2023","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/23","activity_end":"2023-06-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66458","activity_notes":"furniture removalIs it possible to arrange a furniture removals from 3 Rupert court 1st floor suite and bring it to 23 Ganton str 2nd floor please?Please keep me update on when the team is attend and when the space has been cleared","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2023 09:27 (System)<\/b>Ticket Created<\/p>

21\/06\/2023 14:13 (travis)<\/b>Office clearance.<\/p>

22\/06\/2023 09:42 (travis)<\/b>Office clearance.<\/p>

22\/06\/2023 17:14 (roy)<\/b>Assist Travis with furniture <\/p>

23\/06\/2023 07:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57080","activity_ticket_id":"53902","ticket_reference":"HDT54983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: leak through ceiling and then reinstate ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/23","activity_end":"2023-06-21 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66459","activity_notes":"Attended site to investigate leak in to the 2nd floor flat. The ceiling was opened up to allow access to flat 3 pipework. The leak was traced to the shower tray, screen and the floor around the tray which requires resealing. Informed office. 2 x engineers for 2 x hours, total 190","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2023 10:58 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 12:10 (sandra)<\/b>waiting on access <\/p>

13\/06\/2023 12:25 (sandra)<\/b>confirmed <\/p>

15\/06\/2023 16:02 (iain)<\/b>Plasterboard ceiling.<\/p>

16\/06\/2023 15:02 (iain)<\/b>Reinstate ceiling.<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2023 12:24 (sandra)<\/b>ceiling is leaking again and will need further repairs before redec can commence<\/p>

20\/06\/2023 16:20 (sandra)<\/b>works for leak on HDT55067<\/p>

21\/06\/2023 16:09 (iain)<\/b>Cut out and mastic areas of shower tray, screen and floor.<\/p>

26\/06\/2023 13:07 (sandra)<\/b>still leaking. Lilian to send over pictures as shower tray is still leaking <\/p>

28\/06\/2023 16:06 (iain)<\/b>Sealed shower tray.<\/p>

28\/06\/2023 16:06 (iain)<\/b>To check leak tomorrow before reinstating ceiling.<\/p>

30\/06\/2023 16:00 (sandra)<\/b>need to return on monday as leak is still active and more ceiling has come down <\/p>

03\/07\/2023 15:04 (sandra)<\/b> booked to fix the ceiling on the 5th <\/p>

04\/07\/2023 07:01 (michaelk)<\/b>Attended site to rectify leaking shower seal. Traced problem to the enclosure seal which was resealed and then tested once dry. Left shower fully operational. 3hrs labour 155 ex vat.<\/p>

05\/07\/2023 16:48 (jane)<\/b>Greg's tenant has reported another leak, we are attending tomorrow via keys to investigate the leak before the ceiling can be repaired <\/p>

06\/07\/2023 15:28 (sandra)<\/b>Monday with keys <\/p>

11\/07\/2023 18:15 (dean)<\/b>Done 160.00<\/p>

12\/07\/2023 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57081","activity_ticket_id":"53902","ticket_reference":"HDT54983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: leak through ceiling and then reinstate ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/06\/23","activity_end":"2023-06-21 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66460","activity_notes":"shower tray in 3rd floor flat and corner of floor needs to be sealed as it is leaking into 2nd floor flat ACCESS ON WEDNESDAY - COLLECT KEYS","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 10:58 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 12:10 (sandra)<\/b>waiting on access <\/p>

13\/06\/2023 12:25 (sandra)<\/b>confirmed <\/p>

15\/06\/2023 16:02 (iain)<\/b>Plasterboard ceiling.<\/p>

16\/06\/2023 15:02 (iain)<\/b>Reinstate ceiling.<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2023 12:24 (sandra)<\/b>ceiling is leaking again and will need further repairs before redec can commence<\/p>

20\/06\/2023 16:20 (sandra)<\/b>works for leak on HDT55067<\/p>

21\/06\/2023 16:09 (iain)<\/b>Cut out and mastic areas of shower tray, screen and floor.<\/p>

26\/06\/2023 13:07 (sandra)<\/b>still leaking. Lilian to send over pictures as shower tray is still leaking <\/p>

28\/06\/2023 16:06 (iain)<\/b>Sealed shower tray.<\/p>

28\/06\/2023 16:06 (iain)<\/b>To check leak tomorrow before reinstating ceiling.<\/p>

30\/06\/2023 16:00 (sandra)<\/b>need to return on monday as leak is still active and more ceiling has come down <\/p>

03\/07\/2023 15:04 (sandra)<\/b> booked to fix the ceiling on the 5th <\/p>

04\/07\/2023 07:01 (michaelk)<\/b>Attended site to rectify leaking shower seal. Traced problem to the enclosure seal which was resealed and then tested once dry. Left shower fully operational. 3hrs labour 155 ex vat.<\/p>

05\/07\/2023 16:48 (jane)<\/b>Greg's tenant has reported another leak, we are attending tomorrow via keys to investigate the leak before the ceiling can be repaired <\/p>

06\/07\/2023 15:28 (sandra)<\/b>Monday with keys <\/p>

11\/07\/2023 18:15 (dean)<\/b>Done 160.00<\/p>

12\/07\/2023 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57082","activity_ticket_id":"54004","ticket_reference":"HDT55085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/06\/23","activity_end":"2023-06-21 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66461","activity_notes":"list of works remove items in front roomremove sticky hooks in bathroomresilicone around the shower. KEYS FOR ACCESS PICTURE SENT SEPARTELY","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2023 11:20 (System)<\/b>Ticket Created<\/p>

21\/06\/2023 15:36 (travis)<\/b>List of works <\/p>

22\/06\/2023 10:41 (travis)<\/b>List of works.<\/p>

22\/06\/2023 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57083","activity_ticket_id":"54005","ticket_reference":"HDT55086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen sink isnt draining and is leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 13 Goodwins Court","cs_id":"1190","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1190","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/06\/23","activity_end":"2023-06-21 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66462","activity_notes":"kitchen sink isnt draining and is leaking keys from security ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2023 11:32 (System)<\/b>Ticket Created<\/p>

21\/06\/2023 16:10 (iain)<\/b>Refixed all waste pipework. Unblocked sink trap and pipework.<\/p>

21\/06\/2023 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57084","activity_ticket_id":"53899","ticket_reference":"HDT54980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer showing error 01","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/06\/23","activity_end":"2023-06-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66463","activity_notes":"keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 09:54 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 14:38 (roy)<\/b>Checked pump and found a coin blocking outlet but when I tried machine no water going into it.Code E01, water issue. Checked under sink and this is definitely ok.Checked to see if any kink but this is ok.Possible fault with machine.Repair Aid required<\/p>

14\/06\/2023 11:51 (sandra)<\/b>booked for 21st wednesday 10 - 2pmwaiting for confirmation if tenant is at home for access <\/p>

21\/06\/2023 14:09 (travis)<\/b>Access for repair aid.<\/p>

23\/06\/2023 11:32 (sandra)<\/b>faulty part. Waiting for report and quote to follow <\/p>

23\/06\/2023 15:27 (sandra)<\/b>parts on order<\/p>

28\/06\/2023 15:00 (sandra)<\/b>sensor to be fitted on Tuesday 4th 10 - 2pm <\/p>

04\/07\/2023 15:25 (travis)<\/b>Access for repair aid.<\/p>

05\/07\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57085","activity_ticket_id":"53989","ticket_reference":"HDT55070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not working and shower head has come loose ","ticket_address_1":"Flat 5B. 5B Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5B. 5B Rupert Court ","cs_id":"2533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2533","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/06\/23","activity_end":"2023-06-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66464","activity_notes":"dishwasher is not working and shower head has come loose ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2023 10:56 (System)<\/b>Ticket Created<\/p>

20\/06\/2023 14:44 (sandra)<\/b>tenant to provide access Wednesday <\/p>

21\/06\/2023 11:47 (alan)<\/b>Replace shower headLook at dishwasher not clearing unable to fixed repair aid needed <\/p>

21\/06\/2023 12:32 (sandra)<\/b>Emailed RA for appointment <\/p>

23\/06\/2023 09:06 (sandra)<\/b>Wednesday 28th 10 - 2pmwaiting on access details <\/p>

23\/06\/2023 16:26 (sandra)<\/b>tenant is at home for access<\/p>

27\/06\/2023 12:55 (sandra)<\/b>rescheduled for Thursday 10 - 2pm <\/p>

29\/06\/2023 11:38 (sandra)<\/b>faulty heatpump replaced whilst on site <\/p>

30\/06\/2023 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57086","activity_ticket_id":"54006","ticket_reference":"HDT55087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads:","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2604","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/23","activity_end":"2023-06-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66465","activity_notes":"Landlord Meter Reads to all portfolios as instructed by David McNEE","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2023 08:41 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 13:06 (alan)<\/b>Meter readings <\/p>

23\/06\/2023 13:06 (alan)<\/b>Meter readings <\/p>

23\/06\/2023 13:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57087","activity_ticket_id":"54007","ticket_reference":"HDT55088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Track and trace of electrical meter ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-24 Newport Court ","cs_id":"1299","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1299","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/23","activity_end":"2023-06-30 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66466","activity_notes":"Track and trace of electrical meter Please could you arrange for a track and trace for all electrical meters that relate to the above address?We need to know what meters serves what, and add a sign\/sticky note to the meters once confirmed. ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2023 11:14 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:17 (sandra)<\/b>emailed for access Friday 7th with access to all flats <\/p>

30\/06\/2023 16:49 (alan)<\/b>Identify all metres in common part meter to cupboards and clearly label all MetersList of meeting number and references, emailed<\/p>

30\/06\/2023 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57088","activity_ticket_id":"54008","ticket_reference":"HDT55089","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor Bathroom door handle has come off ","ticket_address_1":"11-13 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11-13 Charlotte Street ","cs_id":"1681","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1681","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/06\/23","activity_end":"2023-06-22 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66467","activity_notes":"1st Floor Bathroom door handle has come off Front door code is 7979*. ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2023 11:17 (System)<\/b>Ticket Created<\/p>

22\/06\/2023 11:17 (sandra)<\/b>waiting on access <\/p>

22\/06\/2023 15:38 (travis)<\/b>Refitted toilet door pull handle.<\/p>

22\/06\/2023 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57089","activity_ticket_id":"53995","ticket_reference":"HDT55076","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13562 - Testing of Distribution Boards - YEAR FOUR ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Wood Wharf","cs_id":"2605","cs_address_2":null,"cs_town":"London","cs_postcode":"E14 9SB","ticket_client_site":"2605","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/23","activity_end":"2023-07-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66468","activity_notes":"MDR\/JH\/13562 - Testing of Distribution Boards - YEAR FOUR ","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2023 07:02 (alan)<\/b>Testing <\/p>

30\/06\/2023 14:49 (alan)<\/b>Electrical testing <\/p>

30\/06\/2023 14:50 (alan)<\/b>Electrical testing <\/p>

06\/07\/2023 08:43 (roy)<\/b>Assust Alan picking up very heavy floor boxes in pavement to allow Alan to carry out test<\/p>

06\/07\/2023 16:03 (alan)<\/b>Testing <\/p>

06\/07\/2023 16:03 (alan)<\/b>Testing <\/p>

06\/07\/2023 16:04 (alan)<\/b>Testing <\/p>

23\/08\/2023 15:16 (alan)<\/b>Quoted works<\/p>

23\/08\/2023 15:16 (alan)<\/b>Quoted works <\/p>

23\/08\/2023 15:40 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2023 09:44 (jane)<\/b>241 x circuits completed <\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57090","activity_ticket_id":"54009","ticket_reference":"HDT55090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom door does not lock correctly ","ticket_address_1":"Flat 4 ","ticket_address_2":"77-78 St Martins lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"2495","cs_address_2":"77-78 St Martins lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2495","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/06\/23","activity_end":"2023-06-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66469","activity_notes":"bathroom door does not lock correctly Friday collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2023 11:53 (System)<\/b>Ticket Created<\/p>

22\/06\/2023 11:53 (sandra)<\/b>waiting on access details <\/p>

22\/06\/2023 12:57 (sandra)<\/b>Friday collect keys for access <\/p>

23\/06\/2023 15:57 (iain)<\/b>Ease and adjust bathroom sliding door.<\/p>

24\/06\/2023 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57091","activity_ticket_id":"54010","ticket_reference":"HDT55091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rear fire door not closing properly","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"1804","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1804","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/06\/23","activity_end":"2023-06-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66470","activity_notes":"rear fire door not closing properly","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2023 12:39 (System)<\/b>Ticket Created<\/p>

22\/06\/2023 12:55 (michael)<\/b>(Ticket Closed)<\/p>

22\/06\/2023 14:51 (alan)<\/b>Temporary refix locking mechanismTake details to quote for new door <\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57092","activity_ticket_id":"54011","ticket_reference":"HDT55092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2, 77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 77-78 St Martins Lane ","cs_id":"1625","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1625","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/23","activity_end":"2023-06-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66471","activity_notes":"Gas compliance testing without PATfridaycollect keys - this has to be done at 8am but knock first ","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2023 15:19 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 09:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57093","activity_ticket_id":"54012","ticket_reference":"HDT55093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/23","activity_end":"2023-06-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66472","activity_notes":"We seem to be having an issue with the washing machine. We are getting an error PUNP E06 - we have drained out the machine and cleaned out the drain pump a couple of times but are still getting the error., will Roy be able to assist before you call for appliance engineer3pm with tenant ","activity_timesheet":"2","ticket_notes_combined":"

22\/06\/2023 16:30 (System)<\/b>Ticket Created<\/p>

22\/06\/2023 16:50 (sandra)<\/b>waiting on access for Friday afternoon <\/p>

23\/06\/2023 15:35 (sandra)<\/b>waiting on appointment<\/p>

24\/06\/2023 13:12 (roy)<\/b>Attended site and drained drum.Filter ok.removed hose pipe but pump not pumping outNeeds Repair Aid<\/p>

30\/06\/2023 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57094","activity_ticket_id":"54013","ticket_reference":"HDT55094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"signage to put up in the common parts","ticket_address_1":"76 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76 Shaftesbury Avenue ","cs_id":"1994","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1994","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/23","activity_end":"2023-06-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66473","activity_notes":"signage to put up in the common partsTravis to call Lilian ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2023 09:26 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 11:15 (travis)<\/b>Signage fitted.<\/p>

23\/06\/2023 13:25 (sandra)<\/b>signage ordered and expected in 3\/4 days <\/p>

30\/06\/2023 08:55 (travis)<\/b>Fitting signage.<\/p>

30\/06\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57095","activity_ticket_id":"54014","ticket_reference":"HDT55095","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15654 - New fuse spurs for electrical blinds ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/23","activity_end":"2023-09-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66474","activity_notes":"New fuse spurs for electrical blinds ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 16:57 (sandra)<\/b>WEEKEND WORK <\/p>

18\/08\/2023 15:46 (sandra)<\/b>Alan to speak to me on Monday 21st<\/p>

05\/09\/2023 10:07 (sandra)<\/b>booked for Saturday 9th<\/p>

11\/09\/2023 06:29 (alan)<\/b>Quoted works <\/p>

11\/09\/2023 16:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57096","activity_ticket_id":"54015","ticket_reference":"HDT55096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15652 - To re-glaze window ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"06\/07\/23","activity_end":"2023-07-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66475","activity_notes":"To re-glaze window ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2023 14:11 (sandra)<\/b>As secondary glazing opens outwards, Pat does not need it removed. If it doesnt open outwards it will need to be requoted. <\/p>

29\/06\/2023 13:23 (sandra)<\/b>Thursday 6th 8 - 12. Tenant will be at home <\/p>

06\/07\/2023 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57097","activity_ticket_id":"54016","ticket_reference":"HDT55097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room missing floor tiles and window sill is split ","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/23","activity_end":"2023-06-28 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66476","activity_notes":"living room missing floor tiles and window sill is split 28th June at 11 am ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2023 15:10 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 15:11 (sandra)<\/b>28 June at 11am<\/p>

28\/06\/2023 13:13 (travis)<\/b>Floor and window frame repairs.<\/p>

28\/06\/2023 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57098","activity_ticket_id":"54017","ticket_reference":"HDT55098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 bedroom missing floor tiles ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/07\/23","activity_end":"2023-07-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66477","activity_notes":"2 bedroom missing floor tiles Thursday 14th with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2023 15:11 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 15:12 (sandra)<\/b>10th of July anytime (preferably in the morning<\/p>

06\/07\/2023 16:56 (sandra)<\/b>13th Thursday <\/p>

14\/07\/2023 09:37 (travis)<\/b>Floor repairs.<\/p>

14\/07\/2023 09:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57099","activity_ticket_id":"54018","ticket_reference":"HDT55099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom rotted window sill","ticket_address_1":"Flat 4.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"2171","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2171","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/23","activity_end":"2023-07-10 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66478","activity_notes":"Bedroom rotted window sill10 july AM ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2023 15:13 (System)<\/b>Ticket Created<\/p>

23\/06\/2023 15:14 (sandra)<\/b>10th of July anytime (preferably in the morning) Subject to change (only for 4.1) we will know for sure closer to the date<\/p>

10\/07\/2023 14:58 (travis)<\/b>Replacement of external bottom door frame,Made to suit, undercoat X2,Top coat (gloss) X1,Weather seal fitted,Lock keep cut in,Sealed.<\/p>

10\/07\/2023 15:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57100","activity_ticket_id":"54019","ticket_reference":"HDT55100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15660 - Fire exit door replacement:","ticket_address_1":"52 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"52 Shaftesbury Avenue","cs_id":"2607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2607","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/06\/23","activity_end":"2023-06-29 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66479","activity_notes":"Fire exit door replacement:keys for access ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 11:35 (sandra)<\/b>Collect keys for access <\/p>

28\/06\/2023 08:43 (travis)<\/b>Collection of materials.<\/p>

29\/06\/2023 13:55 (travis)<\/b>Replacement fire door and all furniture.<\/p>

30\/06\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>

12\/07\/2023 12:03 (michael)<\/b>(Ticket Re-Opened)<\/p>

13\/07\/2023 14:48 (roy)<\/b>Prime, undercoat, top coatInside\/outside doorIn whiteOut black<\/p>

14\/07\/2023 09:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57101","activity_ticket_id":"54012","ticket_reference":"HDT55093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/06\/23","activity_end":"2023-06-28 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66480","activity_notes":"We seem to be having an issue with the washing machine. We are getting an error PUNP E06 - we have drained out the machine and cleaned out the drain pump a couple of times but are still getting the error., will Roy be able to assist before you call for appliance engineer","activity_timesheet":null,"ticket_notes_combined":"

22\/06\/2023 16:30 (System)<\/b>Ticket Created<\/p>

22\/06\/2023 16:50 (sandra)<\/b>waiting on access for Friday afternoon <\/p>

23\/06\/2023 15:35 (sandra)<\/b>waiting on appointment<\/p>

24\/06\/2023 13:12 (roy)<\/b>Attended site and drained drum.Filter ok.removed hose pipe but pump not pumping outNeeds Repair Aid<\/p>

30\/06\/2023 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57102","activity_ticket_id":"54020","ticket_reference":"HDT55101","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Fire exit gate will not open:","ticket_address_1":"86 Portland Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"86 Portland Place","cs_id":"2608","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2608","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/23","activity_end":"2023-06-24 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66481","activity_notes":"Fire exit gate will not open:","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2023 11:31 (System)<\/b>Ticket Created<\/p>

24\/06\/2023 13:09 (roy)<\/b>Opened gate by removing power.Left gate open then secured main gate as requested <\/p>

24\/06\/2023 13:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57103","activity_ticket_id":"54021","ticket_reference":"HDT55102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roller Shutter stuck in closed position.","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2609","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2609","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/23","activity_end":"2023-06-25 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66482","activity_notes":"Roller Shutter stuck in closed position.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2023 10:07 (System)<\/b>Ticket Created<\/p>

25\/06\/2023 21:25 (roy)<\/b>Manually had to open shutters yo allow for delivery vehicles.Tried resetting. Need contractors to return following installation <\/p>

26\/06\/2023 07:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57104","activity_ticket_id":"54022","ticket_reference":"HDT55103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower is not draining properly:","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2610","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2610","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/23","activity_end":"2023-06-25 20:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66483","activity_notes":"Shower is not draining properly:","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2023 20:13 (System)<\/b>Ticket Created<\/p>

25\/06\/2023 21:27 (roy)<\/b>Blocked shower.Used aqua vac but couldn't clear blockage.It is better but needs to be done as it is partially blocked.Tenants can use shower or bathroom next to it<\/p>

26\/06\/2023 07:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57105","activity_ticket_id":"54023","ticket_reference":"HDT55104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55103 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2610","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2610","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/06\/23","activity_end":"2023-06-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66484","activity_notes":"HDT55103 Follow-Up shower needs to be unblockedaccess the flat today. Please use code 102030* for the flat door. Building access code is 1967Enter","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2023 16:02 (iain)<\/b>Unblocked shower and flushed through.<\/p>

27\/06\/2023 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57106","activity_ticket_id":"54024","ticket_reference":"HDT55105","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/SW\/15658 - replacement hot water parts ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/23","activity_end":"2023-07-06 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66485","activity_notes":"replacement hot water parts keys are in their office - tenant will need to leave ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 12:24 (sandra)<\/b>emailed for 9th <\/p>

29\/06\/2023 11:30 (sandra)<\/b>confirmed for the 6th <\/p>

06\/07\/2023 13:01 (michaelk)<\/b>Attended site to carry out controls installation as reported. Replaced 3 port valve, cylinder thermostat, timeswitch and installed additional wiring centre. Tested controls on both heating and hot water on completion and left both sides programmed but switched off. Cost 679 ex vat.<\/p>

06\/07\/2023 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57107","activity_ticket_id":"54025","ticket_reference":"HDT55106","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"light needs replacing ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/23","activity_end":"2023-06-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66486","activity_notes":"light needs replacing electrician in to replace a broken light bulb. I have attached what the light looks like, it says in our manual it is Recessed Led Linear Lighting. Unfortunately, I am unsure what light bulb I would need to provide so if the electrician could advise on this that would be great.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 10:18 (System)<\/b>Ticket Created<\/p>

26\/06\/2023 10:21 (sandra)<\/b>booked for Wednesday <\/p>

29\/06\/2023 09:15 (roy)<\/b>Have taken info regarding light. This job is not for me<\/p>

12\/07\/2023 10:44 (sandra)<\/b>12th<\/p>

14\/07\/2023 14:28 (sandra)<\/b>alan waiting on supplier to say if these have to be programmed in to their system<\/p>

20\/07\/2023 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57108","activity_ticket_id":"54026","ticket_reference":"HDT55107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and cupboard door","ticket_address_1":"3rd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 5 Gerrard Street ","cs_id":"2372","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2372","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/23","activity_end":"2023-06-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66487","activity_notes":"shower and cupboard door-to disconnect & remove old shower unit-to replace kitchen door handle tenant will be home at 12.30","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 10:24 (System)<\/b>Ticket Created<\/p>

26\/06\/2023 10:25 (sandra)<\/b>waiting on access <\/p>

26\/06\/2023 10:30 (sandra)<\/b>tenant will be home at 12.30<\/p>

26\/06\/2023 14:50 (michaelk)<\/b>Attended site to strip down and remove electric shower to bathroom wall. Isolated electrical and water supplies and made safe, and removed all rubbish from site. Collected door handle information and attatched to this job.Collected basin details to replace. 3hrs labour 140.<\/p>

28\/06\/2023 09:22 (jane)<\/b>Door handle on order - Due Thursday 29th June <\/p>

29\/06\/2023 11:05 (sandra)<\/b>access asked for Friday to fit new door handle <\/p>

30\/06\/2023 10:57 (travis)<\/b>Supply and fitment of new door handles and keep adjustments.<\/p>

30\/06\/2023 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57109","activity_ticket_id":"53902","ticket_reference":"HDT54983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: leak through ceiling and then reinstate ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/07\/23","activity_end":"2023-07-06 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66488","activity_notes":"The ceiling has got to be done Wednesday. the leak has been fixed now.","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 10:58 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 12:10 (sandra)<\/b>waiting on access <\/p>

13\/06\/2023 12:25 (sandra)<\/b>confirmed <\/p>

15\/06\/2023 16:02 (iain)<\/b>Plasterboard ceiling.<\/p>

16\/06\/2023 15:02 (iain)<\/b>Reinstate ceiling.<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2023 12:24 (sandra)<\/b>ceiling is leaking again and will need further repairs before redec can commence<\/p>

20\/06\/2023 16:20 (sandra)<\/b>works for leak on HDT55067<\/p>

21\/06\/2023 16:09 (iain)<\/b>Cut out and mastic areas of shower tray, screen and floor.<\/p>

26\/06\/2023 13:07 (sandra)<\/b>still leaking. Lilian to send over pictures as shower tray is still leaking <\/p>

28\/06\/2023 16:06 (iain)<\/b>Sealed shower tray.<\/p>

28\/06\/2023 16:06 (iain)<\/b>To check leak tomorrow before reinstating ceiling.<\/p>

30\/06\/2023 16:00 (sandra)<\/b>need to return on monday as leak is still active and more ceiling has come down <\/p>

03\/07\/2023 15:04 (sandra)<\/b> booked to fix the ceiling on the 5th <\/p>

04\/07\/2023 07:01 (michaelk)<\/b>Attended site to rectify leaking shower seal. Traced problem to the enclosure seal which was resealed and then tested once dry. Left shower fully operational. 3hrs labour 155 ex vat.<\/p>

05\/07\/2023 16:48 (jane)<\/b>Greg's tenant has reported another leak, we are attending tomorrow via keys to investigate the leak before the ceiling can be repaired <\/p>

06\/07\/2023 15:28 (sandra)<\/b>Monday with keys <\/p>

11\/07\/2023 18:15 (dean)<\/b>Done 160.00<\/p>

12\/07\/2023 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57110","activity_ticket_id":"54027","ticket_reference":"HDT55108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"south facing terrace doors which are difficult to open and need to be investigated.","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-22 New Row","cs_id":"1283","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1283","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/23","activity_end":"2023-07-04 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66489","activity_notes":"south facing terrace doors which are difficult to open and need to be investigated.Access will be via the fourth floors tenants, ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 13:09 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:19 (sandra)<\/b>Tuesday 4th <\/p>

04\/07\/2023 09:02 (travis)<\/b>Attended to find faults as to why french doors are difficult to open <\/p>

04\/07\/2023 09:59 (sandra)<\/b>fed back condition of the doors to Emily and awaiting further instruction <\/p>

04\/07\/2023 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57111","activity_ticket_id":"54028","ticket_reference":"HDT55109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15663 - replacement basin tap and waste ","ticket_address_1":"3rd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 5 Gerrard Street ","cs_id":"2372","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2372","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/23","activity_end":"2023-06-27 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66490","activity_notes":"replacement basin tap and waste ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 08:44 (michaelk)<\/b>Attended site to carry out quoted work, replacing the basin, mixer tap, waste and trap.Completed work and left fully operational. 5 hrs labour plus parts, total 445 ex vat.<\/p>

28\/06\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57112","activity_ticket_id":"54029","ticket_reference":"HDT55110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1771","cs_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1771","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/23","activity_end":"2023-07-10 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66491","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 16:05 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 15:29 (alan)<\/b>Electrical inspection <\/p>

10\/07\/2023 16:45 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2023 11:41 (System)<\/b>NIC Sent<\/p>

14\/07\/2023 11:41 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57113","activity_ticket_id":"54030","ticket_reference":"HDT55111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/23","activity_end":"2023-07-10 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66492","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 16:09 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 15:30 (alan)<\/b>Electrical inspection <\/p>

10\/07\/2023 15:30 (alan)<\/b>Electrical inspection <\/p>

10\/07\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2023 11:42 (System)<\/b>NIC Sent<\/p>

14\/07\/2023 11:42 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57114","activity_ticket_id":"54031","ticket_reference":"HDT55112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/23","activity_end":"2023-07-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66493","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 16:10 (System)<\/b>Ticket Created<\/p>

06\/07\/2023 14:11 (alan)<\/b>Please note this job was completed on 4\/7\/23 under job number HDT55168<\/p>

06\/07\/2023 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57115","activity_ticket_id":"54032","ticket_reference":"HDT55113","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/23","activity_end":"2023-07-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66494","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 16:11 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 16:00 (alan)<\/b>Electrical inspection <\/p>

11\/07\/2023 16:32 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2023 12:21 (System)<\/b>NIC Sent<\/p>

14\/07\/2023 12:21 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57116","activity_ticket_id":"54033","ticket_reference":"HDT55114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/23","activity_end":"2023-07-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66495","activity_notes":"EICR (NICEic)Friday - tenant will provide access at 1pm ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 16:12 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 11:35 (sandra)<\/b>booked for Friday <\/p>

08\/07\/2023 16:13 (alan)<\/b>Electrical inspection <\/p>

09\/07\/2023 10:11 (michael)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 10:54 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57117","activity_ticket_id":"54034","ticket_reference":"HDT55115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1, 27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 27 Lisle Street ","cs_id":"1264","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1264","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/23","activity_end":"2023-07-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66496","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 16:13 (System)<\/b>Ticket Created<\/p>

12\/07\/2023 10:44 (sandra)<\/b>12th<\/p>

13\/07\/2023 08:26 (alan)<\/b>Electrical inspection <\/p>

14\/07\/2023 09:35 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2023 11:41 (System)<\/b>NIC Sent<\/p>

14\/07\/2023 11:41 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57118","activity_ticket_id":"54035","ticket_reference":"HDT55116","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2 ","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 ","cs_id":"2331","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2331","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/23","activity_end":"2023-07-12 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66497","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 16:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2023 11:02 (sandra)<\/b>12th<\/p>

13\/07\/2023 08:27 (alan)<\/b>Electrical inspection <\/p>

14\/07\/2023 09:36 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2023 11:40 (System)<\/b>NIC Sent<\/p>

14\/07\/2023 11:40 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57119","activity_ticket_id":"54036","ticket_reference":"HDT55117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15664 - Replacement CO2 alarms ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1792","cs_address_2":"13 Goodwins Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1792","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/23","activity_end":"2023-07-07 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66498","activity_notes":"Replacement CO2 alarms 7th collect keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 16:25 (sandra)<\/b>access asked for 7th <\/p>

30\/06\/2023 16:25 (sandra)<\/b>access requested for 7th <\/p>

04\/07\/2023 14:21 (sandra)<\/b>7th collect keys <\/p>

07\/07\/2023 13:01 (michaelk)<\/b>Completed co alarm installation. 70 ex vat<\/p>

07\/07\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57120","activity_ticket_id":"54037","ticket_reference":"HDT55118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15665 - Replacement CO2 alarms","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1860","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/23","activity_end":"2023-07-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66499","activity_notes":"Replacement CO2 alarms7th with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 14:22 (sandra)<\/b>7th with keys <\/p>

07\/07\/2023 13:02 (michaelk)<\/b>Completed co alarm installation 70 ex vat<\/p>

07\/07\/2023 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57121","activity_ticket_id":"54038","ticket_reference":"HDT55119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof works Far east bakery","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Gerrard Street ","cs_id":"2613","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2613","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/23","activity_end":"2023-06-28 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66500","activity_notes":"roof works Far east bakery ( 8 - 9am Wednesday) Can you please send someone at the above mentioned property to inspect a roof as we need a waterproof coating","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2023 10:23 (System)<\/b>Ticket Created<\/p>

27\/06\/2023 10:26 (sandra)<\/b>emailed for access <\/p>

27\/06\/2023 11:03 (sandra)<\/b>Wednesday morning with tenant <\/p>

29\/06\/2023 10:14 (sandra)<\/b>Fed back with picture condition of roof and client is going back to the roofing company that has previously attended <\/p>

29\/06\/2023 10:42 (iain)<\/b>To inspect roof area. Details taken and passed to office.<\/p>

30\/06\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57122","activity_ticket_id":"54026","ticket_reference":"HDT55107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and cupboard door","ticket_address_1":"3rd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 5 Gerrard Street ","cs_id":"2372","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2372","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/23","activity_end":"2023-06-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66501","activity_notes":" door handle - pictures separately 9.30 PLEASE COLLECT KEYS -to replace kitchen door handle ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 10:24 (System)<\/b>Ticket Created<\/p>

26\/06\/2023 10:25 (sandra)<\/b>waiting on access <\/p>

26\/06\/2023 10:30 (sandra)<\/b>tenant will be home at 12.30<\/p>

26\/06\/2023 14:50 (michaelk)<\/b>Attended site to strip down and remove electric shower to bathroom wall. Isolated electrical and water supplies and made safe, and removed all rubbish from site. Collected door handle information and attatched to this job.Collected basin details to replace. 3hrs labour 140.<\/p>

28\/06\/2023 09:22 (jane)<\/b>Door handle on order - Due Thursday 29th June <\/p>

29\/06\/2023 11:05 (sandra)<\/b>access asked for Friday to fit new door handle <\/p>

30\/06\/2023 10:57 (travis)<\/b>Supply and fitment of new door handles and keep adjustments.<\/p>

30\/06\/2023 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57123","activity_ticket_id":"54039","ticket_reference":"HDT55120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reseal areas of silicone in toilet and reseal worktop ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/07\/23","activity_end":"2023-07-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66502","activity_notes":"reseal areas of silicone in toilet and reseal worktop 6th Thursday ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2023 14:20 (System)<\/b>Ticket Created<\/p>

27\/06\/2023 14:26 (sandra)<\/b>waiting on access <\/p>

27\/06\/2023 15:01 (sandra)<\/b>Thursday morning <\/p>

30\/06\/2023 16:26 (sandra)<\/b>engineer off sick. needs to be rescheduled <\/p>

04\/07\/2023 11:19 (sandra)<\/b>rescheduled for 6th Thursday awaiting confirmation <\/p>

04\/07\/2023 11:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57124","activity_ticket_id":"54040","ticket_reference":"HDT55121","ticket_client":"2108","client_name":"Forty Group","ticket_title":"MDR\/SW\/15635 - replacement glass in door ","ticket_address_1":"2 Stockwell Park Walk","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW9 0FF","cs_address_1":"2 Stockwell Park Walk","cs_id":"2570","cs_address_2":"","cs_town":"London ","cs_postcode":"SW9 0FF","ticket_client_site":"2570","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"29\/06\/23","activity_end":"2023-06-29 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66503","activity_notes":"replacement glass in door ","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2023 09:44 (sandra)<\/b>completed <\/p>

30\/06\/2023 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57125","activity_ticket_id":"54041","ticket_reference":"HDT55122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reconnection of the fire alarm to the distribution board","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/23","activity_end":"2023-06-28 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66504","activity_notes":"Reconnection of the fire alarm to the distribution boardThe Heritage Ask for Val on arrivalWednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2023 15:25 (System)<\/b>Ticket Created<\/p>

28\/06\/2023 08:50 (alan)<\/b>Reconnect fire alarm panel to distribution board in basement<\/p>

28\/06\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>

28\/06\/2023 14:06 (roy)<\/b>Assist Alan <\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57126","activity_ticket_id":"54041","ticket_reference":"HDT55122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reconnection of the fire alarm to the distribution board","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/23","activity_end":"2023-06-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66505","activity_notes":"Reconnection of the fire alarm to the distribution board","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2023 15:25 (System)<\/b>Ticket Created<\/p>

28\/06\/2023 08:50 (alan)<\/b>Reconnect fire alarm panel to distribution board in basement<\/p>

28\/06\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>

28\/06\/2023 14:06 (roy)<\/b>Assist Alan <\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57127","activity_ticket_id":"54042","ticket_reference":"HDT55123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15659 - Boiler replacement: OPTION TWO","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2606","cs_address_2":"77 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2606","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/23","activity_end":"2023-07-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66506","activity_notes":"9 AM THURSDAY 13TH WITH TENANT Boiler replacement:Replacement Boiler ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 16:30 (sandra)<\/b>asked for ETA on delivery <\/p>

30\/06\/2023 16:43 (sandra)<\/b>requested 6th July <\/p>

03\/07\/2023 09:07 (sandra)<\/b>confirmed 6th <\/p>

05\/07\/2023 15:25 (sandra)<\/b>tenant home for access <\/p>

06\/07\/2023 10:02 (sandra)<\/b>boiler didnt arrive in time. Rescheduled for Friday <\/p>

07\/07\/2023 11:39 (sandra)<\/b>waiting on date to fit boiler from tenant <\/p>

07\/07\/2023 13:56 (sandra)<\/b>13TH WITH TENANT AT 9AM <\/p>

10\/07\/2023 20:42 (michaelk)<\/b>Supplied boiler installation materials, awaiting installation date.1,687 ex vat.<\/p>

11\/07\/2023 16:20 (sandra)<\/b>9 AM THURSDAY 13TH WITH TENANt<\/p>

17\/07\/2023 06:29 (michaelk)<\/b>Attended site to load the jobs materials for lee to install. Labour 35<\/p>

17\/07\/2023 08:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57128","activity_ticket_id":"54043","ticket_reference":"HDT55124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15662 - List of works.","ticket_address_1":"3rd Floor Flat","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"3rd Floor Flat","cs_id":"2612","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2612","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/23","activity_end":"2023-07-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66507","activity_notes":"Replacement cooker hoodMonday at 10 tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 14:25 (sandra)<\/b>emailed for access waiting for confirmation <\/p>

05\/07\/2023 15:28 (sandra)<\/b>Monday 10am to fit cooker hood and then Dean will go in. Once Dean has finished Travis can go in on Wednesday <\/p>

07\/07\/2023 15:29 (sandra)<\/b>Dean is to arrange the Wednesday with the tenant - lilian asked <\/p>

10\/07\/2023 15:33 (alan)<\/b>Replace extractor hood <\/p>

11\/07\/2023 18:16 (dean)<\/b>Done 210.00<\/p>

12\/07\/2023 10:45 (sandra)<\/b>just the flooring to be booked <\/p>

12\/07\/2023 13:55 (sandra)<\/b>9.30 am on Monday <\/p>

17\/07\/2023 15:09 (travis)<\/b>Flooring works.<\/p>

18\/07\/2023 12:43 (sandra)<\/b>emailed for Friday 21st <\/p>

20\/07\/2023 09:27 (sandra)<\/b>Wedneday 26th at 9am with tenant <\/p>

26\/07\/2023 14:55 (travis)<\/b>Bathroom and kitchen floors recovered, plinths and mastic seals <\/p>

26\/07\/2023 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57129","activity_ticket_id":"54043","ticket_reference":"HDT55124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15662 - List of works.","ticket_address_1":"3rd Floor Flat","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"3rd Floor Flat","cs_id":"2612","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2612","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/23","activity_end":"2023-07-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66508","activity_notes":"WEDNESDAY AT 9AM AS THE TENANT LEAVES FOR WORK THEN To carefully uplift existing defective vinyl floor covering to bathroom area, cart away and dispose ofenvironmentally friendly at waste transfer site.To allow to carry out the replacement of the sub flooring, supply and install new similar match vinyl backto area and apply mastic seals as necessary.Remove all protection works and associated waste and leave all working areas clean and tidy oncompletion.","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 14:25 (sandra)<\/b>emailed for access waiting for confirmation <\/p>

05\/07\/2023 15:28 (sandra)<\/b>Monday 10am to fit cooker hood and then Dean will go in. Once Dean has finished Travis can go in on Wednesday <\/p>

07\/07\/2023 15:29 (sandra)<\/b>Dean is to arrange the Wednesday with the tenant - lilian asked <\/p>

10\/07\/2023 15:33 (alan)<\/b>Replace extractor hood <\/p>

11\/07\/2023 18:16 (dean)<\/b>Done 210.00<\/p>

12\/07\/2023 10:45 (sandra)<\/b>just the flooring to be booked <\/p>

12\/07\/2023 13:55 (sandra)<\/b>9.30 am on Monday <\/p>

17\/07\/2023 15:09 (travis)<\/b>Flooring works.<\/p>

18\/07\/2023 12:43 (sandra)<\/b>emailed for Friday 21st <\/p>

20\/07\/2023 09:27 (sandra)<\/b>Wedneday 26th at 9am with tenant <\/p>

26\/07\/2023 14:55 (travis)<\/b>Bathroom and kitchen floors recovered, plinths and mastic seals <\/p>

26\/07\/2023 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57130","activity_ticket_id":"54043","ticket_reference":"HDT55124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15662 - List of works.","ticket_address_1":"3rd Floor Flat","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"3rd Floor Flat","cs_id":"2612","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2612","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/23","activity_end":"2023-07-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66509","activity_notes":"redecoration Monday Alan is fitting the cooker hood at 10 am tenant at home ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 14:25 (sandra)<\/b>emailed for access waiting for confirmation <\/p>

05\/07\/2023 15:28 (sandra)<\/b>Monday 10am to fit cooker hood and then Dean will go in. Once Dean has finished Travis can go in on Wednesday <\/p>

07\/07\/2023 15:29 (sandra)<\/b>Dean is to arrange the Wednesday with the tenant - lilian asked <\/p>

10\/07\/2023 15:33 (alan)<\/b>Replace extractor hood <\/p>

11\/07\/2023 18:16 (dean)<\/b>Done 210.00<\/p>

12\/07\/2023 10:45 (sandra)<\/b>just the flooring to be booked <\/p>

12\/07\/2023 13:55 (sandra)<\/b>9.30 am on Monday <\/p>

17\/07\/2023 15:09 (travis)<\/b>Flooring works.<\/p>

18\/07\/2023 12:43 (sandra)<\/b>emailed for Friday 21st <\/p>

20\/07\/2023 09:27 (sandra)<\/b>Wedneday 26th at 9am with tenant <\/p>

26\/07\/2023 14:55 (travis)<\/b>Bathroom and kitchen floors recovered, plinths and mastic seals <\/p>

26\/07\/2023 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57131","activity_ticket_id":"54044","ticket_reference":"HDT55125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The kitchen sink taps aren't attached correctly and most likely need new parts. ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/23","activity_end":"2023-06-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66510","activity_notes":"The kitchen sink taps aren't attached correctly and most likely need new parts. WEDNESDAY MORNING ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2023 16:15 (System)<\/b>Ticket Created<\/p>

27\/06\/2023 16:16 (sandra)<\/b>WEDNESDAY MORNING<\/p>

29\/06\/2023 11:42 (sandra)<\/b>quote to replace sent <\/p>

30\/06\/2023 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57132","activity_ticket_id":"53958","ticket_reference":"HDT55039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15648 - replacement integrated washer\/dryer ","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/23","activity_end":"2023-06-28 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66511","activity_notes":"can you help Iain today please ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2023 11:41 (sandra)<\/b>booked for Wednesday 28th 10-2pm<\/p>

22\/06\/2023 09:56 (sandra)<\/b>keys and entrance with Lilian <\/p>

28\/06\/2023 14:06 (roy)<\/b>Assist Ian<\/p>

28\/06\/2023 14:54 (iain)<\/b>Washer\/dryer.<\/p>

28\/06\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57133","activity_ticket_id":"54045","ticket_reference":"HDT55126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet door handle in Miffy shop ","ticket_address_1":"78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Shaftesbury Avenue ","cs_id":"1089","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1089","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/23","activity_end":"2023-06-28 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66512","activity_notes":"toilet door handle in Miffy shop ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 09:55 (System)<\/b>Ticket Created<\/p>

28\/06\/2023 10:35 (travis)<\/b>Reinstated toilet door handle.<\/p>

28\/06\/2023 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57134","activity_ticket_id":"54046","ticket_reference":"HDT55127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"unblock sink in bathroom ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/06\/23","activity_end":"2023-06-28 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66513","activity_notes":"unblock sink in bathroom collect keys and can you do this whilst doing the silicone","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:04 (System)<\/b>Ticket Created<\/p>

28\/06\/2023 16:05 (iain)<\/b>Unblocked sink and flushed through.<\/p>

28\/06\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57135","activity_ticket_id":"54047","ticket_reference":"HDT55128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/23","activity_end":"2023-07-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66514","activity_notes":"Gas compliance testing without PATSCHEDULED FOR THE 7TH ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:40 (System)<\/b>Ticket Created<\/p>

28\/06\/2023 12:00 (sandra)<\/b>TENANT HOME ON THE 7TH <\/p>

07\/07\/2023 13:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/07\/2023 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57136","activity_ticket_id":"54048","ticket_reference":"HDT55129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/23","activity_end":"2023-07-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66515","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:42 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:31 (sandra)<\/b>booked for 3rd <\/p>

04\/07\/2023 07:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/07\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57137","activity_ticket_id":"54049","ticket_reference":"HDT55130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1794","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1794","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/23","activity_end":"2023-07-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66516","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:44 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:31 (sandra)<\/b>booked 3rd <\/p>

04\/07\/2023 07:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/07\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57138","activity_ticket_id":"54050","ticket_reference":"HDT55131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1968","cs_address_2":"16 Little Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1968","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/23","activity_end":"2023-07-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66517","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:45 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:33 (sandra)<\/b>access 3rd <\/p>

04\/07\/2023 07:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/07\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57139","activity_ticket_id":"54051","ticket_reference":"HDT55132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2304","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66518","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:47 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:33 (sandra)<\/b>access 4th <\/p>

05\/07\/2023 06:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57140","activity_ticket_id":"54052","ticket_reference":"HDT55133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1865","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1865","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66519","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:48 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:34 (sandra)<\/b>access 4th<\/p>

05\/07\/2023 06:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57141","activity_ticket_id":"54053","ticket_reference":"HDT55134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66520","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:51 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:34 (sandra)<\/b>access 4th <\/p>

05\/07\/2023 06:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57142","activity_ticket_id":"54054","ticket_reference":"HDT55135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"2177","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2177","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66521","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:55 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:35 (sandra)<\/b>booked 4th <\/p>

06\/07\/2023 06:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57143","activity_ticket_id":"54055","ticket_reference":"HDT55136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is a smell in the basement This happened about 6 months ago Last time this exploded so would like someone to investigate","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 St Martins Lane ","cs_id":"2378","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2378","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/23","activity_end":"2023-06-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66522","activity_notes":"There is a smell in the basement This happened about 6 months ago Last time this exploded so would like someone to investigate","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 11:57 (System)<\/b>Ticket Created<\/p>

28\/06\/2023 13:15 (michaelk)<\/b>Attended site to investigate drainage smell in basement office. Could detect no smell in the area but removed the boxing to inspect the front lightwell. There were no leaks found however I would recommend a drainage survey\/service to the whole basement including the pit, which is in the kitchen area.2hrs labour 95<\/p>

28\/06\/2023 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57144","activity_ticket_id":"54056","ticket_reference":"HDT55137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1962","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1962","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66523","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 12:10 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:47 (sandra)<\/b>4th<\/p>

06\/07\/2023 06:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57145","activity_ticket_id":"54057","ticket_reference":"HDT55138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66524","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 12:11 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:47 (sandra)<\/b>4th<\/p>

06\/07\/2023 06:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2023 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57146","activity_ticket_id":"54058","ticket_reference":"HDT55139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66525","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 12:12 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:48 (sandra)<\/b>5th<\/p>

06\/07\/2023 06:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2023 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57147","activity_ticket_id":"54059","ticket_reference":"HDT55140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4.1, 52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"2171","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66526","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 12:15 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:48 (sandra)<\/b>5th<\/p>

06\/07\/2023 06:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2023 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57148","activity_ticket_id":"54060","ticket_reference":"HDT55141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement C02 alarm ","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2226","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/23","activity_end":"2023-06-28 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66527","activity_notes":"Replacement C02 alarm ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 13:25 (System)<\/b>Ticket Created<\/p>

28\/06\/2023 13:31 (michaelk)<\/b>Supplied and co alarm.1hr labour plus parts, total 70<\/p>

28\/06\/2023 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57149","activity_ticket_id":"54061","ticket_reference":"HDT55142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement C02 alarm","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert St\/5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/23","activity_end":"2023-06-28 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66528","activity_notes":"Replacement C02 alarm","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2023 13:27 (System)<\/b>Ticket Created<\/p>

28\/06\/2023 13:32 (michaelk)<\/b>Supplied and fitted co alarm. 1hr labour plus parts, total 70<\/p>

28\/06\/2023 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57150","activity_ticket_id":"53899","ticket_reference":"HDT54980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer showing error 01","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1621","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1621","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/23","activity_end":"2023-07-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66529","activity_notes":"keys for Repairaid 4th July 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 09:54 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 14:38 (roy)<\/b>Checked pump and found a coin blocking outlet but when I tried machine no water going into it.Code E01, water issue. Checked under sink and this is definitely ok.Checked to see if any kink but this is ok.Possible fault with machine.Repair Aid required<\/p>

14\/06\/2023 11:51 (sandra)<\/b>booked for 21st wednesday 10 - 2pmwaiting for confirmation if tenant is at home for access <\/p>

21\/06\/2023 14:09 (travis)<\/b>Access for repair aid.<\/p>

23\/06\/2023 11:32 (sandra)<\/b>faulty part. Waiting for report and quote to follow <\/p>

23\/06\/2023 15:27 (sandra)<\/b>parts on order<\/p>

28\/06\/2023 15:00 (sandra)<\/b>sensor to be fitted on Tuesday 4th 10 - 2pm <\/p>

04\/07\/2023 15:25 (travis)<\/b>Access for repair aid.<\/p>

05\/07\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57151","activity_ticket_id":"54025","ticket_reference":"HDT55106","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"light needs replacing ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/23","activity_end":"2023-07-12 08:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66530","activity_notes":"light needs replacing electrician in to replace a broken light bulb. I have attached what the light looks like, it says in our manual it is Recessed Led Linear Lighting. Unfortunately, I am unsure what light bulb I would need to provide so if the electrician could advise on this that would be great.","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2023 10:18 (System)<\/b>Ticket Created<\/p>

26\/06\/2023 10:21 (sandra)<\/b>booked for Wednesday <\/p>

29\/06\/2023 09:15 (roy)<\/b>Have taken info regarding light. This job is not for me<\/p>

12\/07\/2023 10:44 (sandra)<\/b>12th<\/p>

14\/07\/2023 14:28 (sandra)<\/b>alan waiting on supplier to say if these have to be programmed in to their system<\/p>

20\/07\/2023 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57152","activity_ticket_id":"54062","ticket_reference":"HDT55143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/23","activity_end":"2023-09-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66531","activity_notes":"- To replace round glass cover (it fell off and broke in pieces)","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2023 10:06 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 10:21 (sandra)<\/b>waiting on access details <\/p>

30\/06\/2023 16:49 (sandra)<\/b>requested 4th <\/p>

03\/07\/2023 13:52 (sandra)<\/b>reapiraid 11th at 8am <\/p>

04\/07\/2023 09:42 (sandra)<\/b>Tuesday 11th at 8am. tenant to provide access <\/p>

05\/07\/2023 06:21 (michaelk)<\/b>Attended site to investigate the shower and basin handles which have been tightened and left in full working order. The shower tray requires the stone resin to be repaired. 1hr labour 50Note; the tenant was going out which didn't allow us enough drying time to complete. The job needs to be rebooked. <\/p>

05\/07\/2023 15:16 (sandra)<\/b>MK to be go in on 11th as the tenant was going out today <\/p>

10\/07\/2023 09:12 (sandra)<\/b>Please cancel appliance engineer. Shower tray to rebook in August. <\/p>

10\/07\/2023 15:20 (sandra)<\/b>These next few weeks are crazy for me. Would it be possible to re-schedule this for early August? Ill have more time and flexibility then. <\/p>

26\/07\/2023 11:35 (sandra)<\/b>emailed for the 14th August <\/p>

01\/08\/2023 13:27 (sandra)<\/b>confirmed <\/p>

18\/08\/2023 09:54 (sandra)<\/b>lilian arranging access <\/p>

24\/08\/2023 14:18 (sandra)<\/b>emailed for 6th September.Lilian having trouble gaining access <\/p>

31\/08\/2023 14:33 (sandra)<\/b>asked Lilian to confirm access for 6th September <\/p>

01\/09\/2023 09:08 (sandra)<\/b>(Placed On Hold) client advises to put on hold as tenant will not give access at the moment <\/p>

13\/10\/2023 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57153","activity_ticket_id":"54062","ticket_reference":"HDT55143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66532","activity_notes":"list of works : TENANT HOME FOR ACCESS ON 4TH :- Loose Basin control knob -Loose shower control knob (it comes off, fell on the shower tray)-Shower tray (apply resin over deep marks)","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 10:06 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 10:21 (sandra)<\/b>waiting on access details <\/p>

30\/06\/2023 16:49 (sandra)<\/b>requested 4th <\/p>

03\/07\/2023 13:52 (sandra)<\/b>reapiraid 11th at 8am <\/p>

04\/07\/2023 09:42 (sandra)<\/b>Tuesday 11th at 8am. tenant to provide access <\/p>

05\/07\/2023 06:21 (michaelk)<\/b>Attended site to investigate the shower and basin handles which have been tightened and left in full working order. The shower tray requires the stone resin to be repaired. 1hr labour 50Note; the tenant was going out which didn't allow us enough drying time to complete. The job needs to be rebooked. <\/p>

05\/07\/2023 15:16 (sandra)<\/b>MK to be go in on 11th as the tenant was going out today <\/p>

10\/07\/2023 09:12 (sandra)<\/b>Please cancel appliance engineer. Shower tray to rebook in August. <\/p>

10\/07\/2023 15:20 (sandra)<\/b>These next few weeks are crazy for me. Would it be possible to re-schedule this for early August? Ill have more time and flexibility then. <\/p>

26\/07\/2023 11:35 (sandra)<\/b>emailed for the 14th August <\/p>

01\/08\/2023 13:27 (sandra)<\/b>confirmed <\/p>

18\/08\/2023 09:54 (sandra)<\/b>lilian arranging access <\/p>

24\/08\/2023 14:18 (sandra)<\/b>emailed for 6th September.Lilian having trouble gaining access <\/p>

31\/08\/2023 14:33 (sandra)<\/b>asked Lilian to confirm access for 6th September <\/p>

01\/09\/2023 09:08 (sandra)<\/b>(Placed On Hold) client advises to put on hold as tenant will not give access at the moment <\/p>

13\/10\/2023 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57154","activity_ticket_id":"54063","ticket_reference":"HDT55144","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen door handle and shower door ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/23","activity_end":"2023-09-18 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66533","activity_notes":"kitchen door handle is catching and shower door has come loose #tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 10:18 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 15:09 (travis)<\/b>Repaired living room door latch,Awaiting a part for the shower door.<\/p>

30\/06\/2023 15:39 (jane)<\/b>Part on order for shower door - 3 \/5 days lead-time <\/p>

06\/07\/2023 10:13 (sandra)<\/b>Anticipated due date 10th July <\/p>

06\/07\/2023 10:16 (sandra)<\/b>emailed to book in on 14th <\/p>

12\/07\/2023 11:03 (sandra)<\/b>chased part - <\/p>

13\/07\/2023 16:17 (sandra)<\/b>We are currently waiting for stock to arrive from our supplier ANTICIPATED DUE DATE 31\/08\/2023<\/p>

31\/08\/2023 16:32 (sandra)<\/b>now expected 7th September <\/p>

08\/09\/2023 11:30 (sandra)<\/b>emailed supply for an update on the delivery or a full refund if the part has not arrived again.<\/p>

11\/09\/2023 09:27 (sandra)<\/b>delivery date has been pushed back again. i have asked for a full refund. Suggest the job is closed and invoiced. <\/p>

13\/09\/2023 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57155","activity_ticket_id":"54062","ticket_reference":"HDT55143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/07\/23","activity_end":"2023-07-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66534","activity_notes":"list of works :: Please quote if it requires replacement.- Ventilation - noisy unit- To replace round glass cover (it fell off and broke in pieces)- Loose Basin control knob -Loose shower control knob (it comes off, fell on the shower tray)-Shower tray (apply resin over deep marks)-Washer\/dryer- Issue with the dryer.","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2023 10:06 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 10:21 (sandra)<\/b>waiting on access details <\/p>

30\/06\/2023 16:49 (sandra)<\/b>requested 4th <\/p>

03\/07\/2023 13:52 (sandra)<\/b>reapiraid 11th at 8am <\/p>

04\/07\/2023 09:42 (sandra)<\/b>Tuesday 11th at 8am. tenant to provide access <\/p>

05\/07\/2023 06:21 (michaelk)<\/b>Attended site to investigate the shower and basin handles which have been tightened and left in full working order. The shower tray requires the stone resin to be repaired. 1hr labour 50Note; the tenant was going out which didn't allow us enough drying time to complete. The job needs to be rebooked. <\/p>

05\/07\/2023 15:16 (sandra)<\/b>MK to be go in on 11th as the tenant was going out today <\/p>

10\/07\/2023 09:12 (sandra)<\/b>Please cancel appliance engineer. Shower tray to rebook in August. <\/p>

10\/07\/2023 15:20 (sandra)<\/b>These next few weeks are crazy for me. Would it be possible to re-schedule this for early August? Ill have more time and flexibility then. <\/p>

26\/07\/2023 11:35 (sandra)<\/b>emailed for the 14th August <\/p>

01\/08\/2023 13:27 (sandra)<\/b>confirmed <\/p>

18\/08\/2023 09:54 (sandra)<\/b>lilian arranging access <\/p>

24\/08\/2023 14:18 (sandra)<\/b>emailed for 6th September.Lilian having trouble gaining access <\/p>

31\/08\/2023 14:33 (sandra)<\/b>asked Lilian to confirm access for 6th September <\/p>

01\/09\/2023 09:08 (sandra)<\/b>(Placed On Hold) client advises to put on hold as tenant will not give access at the moment <\/p>

13\/10\/2023 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57156","activity_ticket_id":"54064","ticket_reference":"HDT55145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water dripping from the skylight in the bathroom ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 8 New Row ","cs_id":"1435","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1435","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/23","activity_end":"2023-06-29 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66535","activity_notes":"water dripping from the skylight in the bathroom collect keys but tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 10:40 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 22:21 (roy)<\/b>Need access into flat two or additional man with long ladder to climb onto flat roof in New Row<\/p>

03\/07\/2023 14:53 (travis)<\/b>Attended to seal leak,but found the only safe access would be from apartment two,out of rear window.Access into apartment two required.<\/p>

03\/07\/2023 15:34 (sandra)<\/b>access to Flat 2 requested for Tuesday 4th<\/p>

04\/07\/2023 10:31 (sandra)<\/b>Access with keys 10 - 12 to Flats 1 and 2 <\/p>

04\/07\/2023 12:12 (travis)<\/b>Roof and gully clearance,Reinstated down pipe,Sealed around wooden skylight.<\/p>

04\/07\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57157","activity_ticket_id":"54065","ticket_reference":"HDT55146","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"shower handle loose ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/23","activity_end":"2023-07-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66536","activity_notes":"shower handle loose Thursday 6thIn addition to this, could they please also check the shower handle of the toilet in front of the boiler room, as it has been broken for while and would like to get it repaired. I attached some photos, there is an existing handle, which can maybe be re-used.Regarding the shower handle, it will be left in the bathroom so they can have a look at it.","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 11:29 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 11:30 (sandra)<\/b>confirmed for 6th with keys <\/p>

07\/07\/2023 06:11 (michaelk)<\/b>Attended to reported shower handle fault opposite boiler room. I attempted to strip down the shower mixer but was unable to remove due to the grub screws being seized. A replacement handle is required, however due to the age it will be difficult to match, therefore the complete shower will need to be changed and updated. 1hr labour 50<\/p>

07\/07\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57158","activity_ticket_id":"54067","ticket_reference":"HDT55148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows slide down when they are opened ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"1159","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1159","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/23","activity_end":"2023-06-30 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66537","activity_notes":"windows slide down when they are opened Common Partstwo windows ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 11:35 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 13:53 (travis)<\/b>Works to common area windows,to allow to stay open <\/p>

30\/06\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57159","activity_ticket_id":"54066","ticket_reference":"HDT55147","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"3rd Floor Bathroom leak ","ticket_address_1":"9-15 Neal Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9-15 Neal Street","cs_id":"1932","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PW","ticket_client_site":"1932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/06\/23","activity_end":"2023-06-29 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66538","activity_notes":"3rd Floor Bathroom leak investigate leak for 3rd floor of cafe Nero 9-15 Neal street","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 11:33 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 22:20 (roy)<\/b>This is a roof leak.Randall knows zboug 4 or t roof leaks on this floor and he had contractors in recently and it continues to leak from the roof.Check outlet but suspect pipe is blocked lower down.<\/p>

30\/06\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57160","activity_ticket_id":"53974","ticket_reference":"HDT55055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from under Flat 1 and also in basemen of Cafe Nero ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/23","activity_end":"2023-06-29 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66539","activity_notes":"leak from under Flat 1 and also in basemen of Cafe Nero ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 15:13 (michaelk)<\/b>Attended site to cut in an access panel to the shop ceiling to try to identify the cause of the leak. Unfortunately this didn't give us enough access to pinpoint the cause, as there was a further, existing ceiling. We tried to dye test the roof and drainage from the flats however this also was inconclusive. We recommend that further opening up works in the existing ceiling be carried out, to give us the required access to see and hopefully repair. 2 x engineers for 4 hours, plus access panel, total 410 ex vat.Note further work by surveyor\/builder to allow access.<\/p>

26\/06\/2023 13:16 (sandra)<\/b>needs to be done out of hours. Cafe open 7am to 8pm <\/p>

30\/06\/2023 08:42 (michaelk)<\/b>Attended site to allow builders to open up the bulkhead and original wall and ceiling. This allowed access to view and confirm that the soil stack from the flats is the problem. Due to the proximity of the wall we have attempted to seal the lead pipe and flashing. 4hrs labour for 2 x engineers. 370Note: a roofing contractor is required to repair the lead flashing\/roof to compleley solve the issue.<\/p>

30\/06\/2023 14:46 (alan)<\/b>Help Mike K<\/p>

30\/06\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57161","activity_ticket_id":"53974","ticket_reference":"HDT55055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from under Flat 1 and also in basemen of Cafe Nero ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/06\/23","activity_end":"2023-06-29 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66540","activity_notes":"leak from under Flat 1 and also in basemen of Cafe Nero ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2023 15:13 (michaelk)<\/b>Attended site to cut in an access panel to the shop ceiling to try to identify the cause of the leak. Unfortunately this didn't give us enough access to pinpoint the cause, as there was a further, existing ceiling. We tried to dye test the roof and drainage from the flats however this also was inconclusive. We recommend that further opening up works in the existing ceiling be carried out, to give us the required access to see and hopefully repair. 2 x engineers for 4 hours, plus access panel, total 410 ex vat.Note further work by surveyor\/builder to allow access.<\/p>

26\/06\/2023 13:16 (sandra)<\/b>needs to be done out of hours. Cafe open 7am to 8pm <\/p>

30\/06\/2023 08:42 (michaelk)<\/b>Attended site to allow builders to open up the bulkhead and original wall and ceiling. This allowed access to view and confirm that the soil stack from the flats is the problem. Due to the proximity of the wall we have attempted to seal the lead pipe and flashing. 4hrs labour for 2 x engineers. 370Note: a roofing contractor is required to repair the lead flashing\/roof to compleley solve the issue.<\/p>

30\/06\/2023 14:46 (alan)<\/b>Help Mike K<\/p>

30\/06\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57162","activity_ticket_id":"54068","ticket_reference":"HDT55149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"21 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Newport Court ","cs_id":"1949","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1949","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/23","activity_end":"2023-06-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66541","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 13:05 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 14:51 (alan)<\/b>Electrical inspection to common parts<\/p>

30\/06\/2023 15:08 (jane)<\/b>(Ticket Closed)<\/p>

29\/08\/2023 14:41 (System)<\/b>NIC Sent<\/p>

29\/08\/2023 14:41 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57163","activity_ticket_id":"54069","ticket_reference":"HDT55150","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"There seems to be an odd smell coming from the ladies loos and we thing there is an issue with the pipes.","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/23","activity_end":"2023-06-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66542","activity_notes":"There seems to be an odd smell coming from the ladies loos and we thing there is an issue with the pipes.","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 13:35 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 15:15 (travis)<\/b>Chemically cleaned all pipes,Flushed and rinsed through ,Pine disinfected all pipework and surfaces,Opened up ceiling air vents.<\/p>

30\/06\/2023 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57164","activity_ticket_id":"54019","ticket_reference":"HDT55100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15660 - Fire exit door replacement:","ticket_address_1":"52 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"52 Shaftesbury Avenue","cs_id":"2607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2607","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/06\/23","activity_end":"2023-06-30 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66543","activity_notes":"Fire exit door replacement:ALREADY FOR DECORATING ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2023 11:35 (sandra)<\/b>Collect keys for access <\/p>

28\/06\/2023 08:43 (travis)<\/b>Collection of materials.<\/p>

29\/06\/2023 13:55 (travis)<\/b>Replacement fire door and all furniture.<\/p>

30\/06\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>

12\/07\/2023 12:03 (michael)<\/b>(Ticket Re-Opened)<\/p>

13\/07\/2023 14:48 (roy)<\/b>Prime, undercoat, top coatInside\/outside doorIn whiteOut black<\/p>

14\/07\/2023 09:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57165","activity_ticket_id":"54070","ticket_reference":"HDT55151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15668 - Replacement Kitchen tap ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66544","activity_notes":"Replacement Kitchen tap 8am on Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 16:44 (sandra)<\/b>requested 5th July <\/p>

03\/07\/2023 09:52 (sandra)<\/b>8 am on Wednesday <\/p>

05\/07\/2023 08:41 (michaelk)<\/b>Attended site to replace kitchen as per quote. Left fully operational 245 ex vat.<\/p>

05\/07\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57166","activity_ticket_id":"54071","ticket_reference":"HDT55152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15669 - Replacement Cartridge ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2257","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2257","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/23","activity_end":"2023-07-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66545","activity_notes":"Replacement CartridgeBooked for Friday ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 16:51 (sandra)<\/b>part on order <\/p>

05\/07\/2023 15:06 (sandra)<\/b>supplier waiting for stock to arrive. due date 4\/8<\/p>

18\/07\/2023 11:12 (sandra)<\/b>booked for Friday 21st.Waiting to confirm tenant or keys <\/p>

21\/07\/2023 11:38 (sandra)<\/b>confirmed <\/p>

24\/07\/2023 06:53 (michaelk)<\/b>Attended site to replace the thermostatic cartridge to the shower. Completed quoted work and set the shower temperature to 43c as per manufacturers instructions. 445 ex vat.<\/p>

25\/07\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57167","activity_ticket_id":"54072","ticket_reference":"HDT55153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"terrace door catches on the bottom part and is quite hard to open ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1256","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1256","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/23","activity_end":"2023-06-30 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66546","activity_notes":"terrace door catches on the bottom part and is quite hard to open COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 09:09 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 11:14 (sandra)<\/b>COLLECT KEYS <\/p>

30\/06\/2023 13:04 (travis)<\/b>Collection of keys and attended above property,Found the triple bi-folding doors to have dropped slightly, causing the bottom to catch the frame.Tried adjusting all points on lower wheel sets to raise door but I can't get any adjustment.At this point I'm going to have to pass to 20\/20 doors and windows.Photos attached.<\/p>

30\/06\/2023 16:52 (sandra)<\/b>emailed for appointment <\/p>

03\/07\/2023 11:16 (sandra)<\/b>emailed for the 12th <\/p>

06\/07\/2023 15:37 (sandra)<\/b>confirmed for 12th with keys <\/p>

12\/07\/2023 16:05 (sandra)<\/b>emailed for update on todays visit <\/p>

13\/07\/2023 11:13 (sandra)<\/b>The doors need to be raised, but as per the attached photos, there is no room above the doors to raise them until the canopy\/lead flashing are raised.The raising of the canopy\/lead flashing is not something we would do.A specialist would be needed <\/p>

13\/07\/2023 11:13 (sandra)<\/b>information fed back to client and job can be closed down <\/p>

14\/07\/2023 11:11 (sandra)<\/b>QUOTE SENT TO RAISE DOORS.CANOPY WORKS NEED TO BE CARRIED OUT FIRST.<\/p>

14\/07\/2023 11:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57168","activity_ticket_id":"54073","ticket_reference":"HDT55154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate the electric boiler. The tenant reported that she can't turn the heating off","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/23","activity_end":"2023-07-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66547","activity_notes":"investigate the electric boiler. The tenant reported that she can't turn the heating offafter 1pm Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 09:39 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:42 (michaelk)<\/b>Investigated heating issue, replacement zone valve is required.Will return to replace.<\/p>

30\/06\/2023 16:55 (sandra)<\/b>ZONE VALVE ON ORDER <\/p>

05\/07\/2023 14:52 (sandra)<\/b>5th 11 - 3pm<\/p>

06\/07\/2023 09:57 (sandra)<\/b>6th after 1pm with keys <\/p>

06\/07\/2023 13:23 (michaelk)<\/b>Attended site to remove and install new zone valve to heating system. Drained down heating and installed valve, fully testing heating and hot water on completion. Left site fully operational. 4hrs labour plus part, total 283 ex vat.<\/p>

06\/07\/2023 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57169","activity_ticket_id":"54074","ticket_reference":"HDT55155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace shower hose in Flats 1 and 3","ticket_address_1":"36 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/23","activity_end":"2023-07-11 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66548","activity_notes":"Replace shower hose in Flats 1 and 3","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 11:31 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:52 (sandra)<\/b>on order <\/p>

05\/07\/2023 15:12 (sandra)<\/b>emailed for access on Monday <\/p>

07\/07\/2023 11:38 (sandra)<\/b>booked for Monday with keys <\/p>

10\/07\/2023 16:56 (michaelk)<\/b>Attended site to fit the replacement shower hose. Left fully operational Note; Flat 1 still needs to be fitted.<\/p>

12\/07\/2023 08:26 (michaelk)<\/b>Completed shower hose installation. 1hr labour plus part, total 72 ex vat <\/p>

12\/07\/2023 10:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57170","activity_ticket_id":"54075","ticket_reference":"HDT55156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out outside flat in common parts ","ticket_address_1":"Flat 1.4, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/23","activity_end":"2023-06-30 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66549","activity_notes":"light out outside flat in common parts ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 12:08 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 14:45 (alan)<\/b>Look at faulty lights by flat 1.4 order replacement fittings <\/p>

06\/07\/2023 14:01 (alan)<\/b>Return to site and replace faulty down lighter by flat 1.4<\/p>

06\/07\/2023 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57171","activity_ticket_id":"54076","ticket_reference":"HDT55157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/23","activity_end":"2023-07-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66550","activity_notes":"Gas compliance testing without PATFriday after quoted works ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 12:52 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 16:53 (sandra)<\/b>booked Monday 9 - 12 with keys <\/p>

04\/07\/2023 07:07 (michaelk)<\/b>Attended site to carry out gas inspection, however the boiler can't hold any pressure due to the expansion vessel leaking. 1hr labour 50.Quote has been forwarded to rectify. <\/p>

04\/07\/2023 11:11 (sandra)<\/b>quote accepted and once completed the gas safety will be carried out <\/p>

07\/07\/2023 13:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/07\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57172","activity_ticket_id":"54077","ticket_reference":"HDT55158","ticket_client":"2151","client_name":"Michael Richards & Co","ticket_title":"MDR\/JH\/15608 - Internal redecoration of common parts ","ticket_address_1":"Valentine Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 8QH","cs_address_1":"Valentine Place ","cs_id":"2546","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 8QH","ticket_client_site":"2546","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/07\/23","activity_end":"2023-08-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66551","activity_notes":"Internal redecoration of common parts Commencing on Monday 31st July the caretaker Peter will be on site 31st July, then is off for a week from 7th August (so you will need fobs)","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 13:12 (jane)<\/b>Commencing on Monday 31st July the caretaker Peter will be on site 31st July, then is off for a week from 7th August (so you will need fobs)<\/p>

15\/08\/2023 12:52 (dean)<\/b>Done<\/p>

15\/08\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57173","activity_ticket_id":"54064","ticket_reference":"HDT55145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water dripping from the skylight in the bathroom ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 8 New Row ","cs_id":"1435","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1435","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/23","activity_end":"2023-07-04 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66552","activity_notes":"water dripping from the skylight in the bathroom Monday afternoon with keys with long ladder ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 10:40 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 22:21 (roy)<\/b>Need access into flat two or additional man with long ladder to climb onto flat roof in New Row<\/p>

03\/07\/2023 14:53 (travis)<\/b>Attended to seal leak,but found the only safe access would be from apartment two,out of rear window.Access into apartment two required.<\/p>

03\/07\/2023 15:34 (sandra)<\/b>access to Flat 2 requested for Tuesday 4th<\/p>

04\/07\/2023 10:31 (sandra)<\/b>Access with keys 10 - 12 to Flats 1 and 2 <\/p>

04\/07\/2023 12:12 (travis)<\/b>Roof and gully clearance,Reinstated down pipe,Sealed around wooden skylight.<\/p>

04\/07\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57174","activity_ticket_id":"53844","ticket_reference":"HDT54925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet and shower issue - KEYS FOR ACCESS ON WEDNESDAY 7TH JUNE ","ticket_address_1":"2nd Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/23","activity_end":"2023-07-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66553","activity_notes":"Toilet and shower issue - KEYS FOR ACCESS ON MONDAY 3RD the toilet continuously running and not flushing wellcheck if shower cubicle\/tray - mastic ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2023 15:20 (System)<\/b>Ticket Created<\/p>

07\/06\/2023 11:48 (michaelk)<\/b>Attended site to correct push button adjustment, left in full working order 1hr labour 50<\/p>

07\/06\/2023 12:10 (jane)<\/b>(Ticket Closed)<\/p>

30\/06\/2023 14:14 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/06\/2023 15:56 (sandra)<\/b>toilet still not working <\/p>

30\/06\/2023 15:56 (sandra)<\/b>booked for Monday 3rd <\/p>

04\/07\/2023 07:04 (michaelk)<\/b>Attended site to investigate flushing issues. Removed syphon and stripped, cleaning where required. Tested numerous times before putting back into service. Left fully operational 2hrs labour 95<\/p>

04\/07\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57175","activity_ticket_id":"54078","ticket_reference":"HDT55159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is not working - no hot water ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/06\/23","activity_end":"2023-06-30 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66554","activity_notes":"boiler is not working - no hot water CAN YOU LOOK AT THIS NOW WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2023 14:49 (System)<\/b>Ticket Created<\/p>

01\/07\/2023 10:57 (roy)<\/b>Attended site and repressured systemApparently this is a regular thing and once a week the tenant keeps repressuring system and too much. She doesn't have a key now<\/p>

02\/07\/2023 18:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57176","activity_ticket_id":"54072","ticket_reference":"HDT55153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"terrace door catches on the bottom part and is quite hard to open ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1256","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1256","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"12\/07\/23","activity_end":"2023-07-12 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66555","activity_notes":"terrace door catches on the bottom part and is quite hard to open ","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2023 09:09 (System)<\/b>Ticket Created<\/p>

30\/06\/2023 11:14 (sandra)<\/b>COLLECT KEYS <\/p>

30\/06\/2023 13:04 (travis)<\/b>Collection of keys and attended above property,Found the triple bi-folding doors to have dropped slightly, causing the bottom to catch the frame.Tried adjusting all points on lower wheel sets to raise door but I can't get any adjustment.At this point I'm going to have to pass to 20\/20 doors and windows.Photos attached.<\/p>

30\/06\/2023 16:52 (sandra)<\/b>emailed for appointment <\/p>

03\/07\/2023 11:16 (sandra)<\/b>emailed for the 12th <\/p>

06\/07\/2023 15:37 (sandra)<\/b>confirmed for 12th with keys <\/p>

12\/07\/2023 16:05 (sandra)<\/b>emailed for update on todays visit <\/p>

13\/07\/2023 11:13 (sandra)<\/b>The doors need to be raised, but as per the attached photos, there is no room above the doors to raise them until the canopy\/lead flashing are raised.The raising of the canopy\/lead flashing is not something we would do.A specialist would be needed <\/p>

13\/07\/2023 11:13 (sandra)<\/b>information fed back to client and job can be closed down <\/p>

14\/07\/2023 11:11 (sandra)<\/b>QUOTE SENT TO RAISE DOORS.CANOPY WORKS NEED TO BE CARRIED OUT FIRST.<\/p>

14\/07\/2023 11:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57177","activity_ticket_id":"53902","ticket_reference":"HDT54983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: leak through ceiling and then reinstate ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Flat ","cs_id":"1376","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1376","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/23","activity_end":"2023-07-03 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66556","activity_notes":"Description: leak through ceiling is still ongoingcan you return Monday ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2023 10:58 (System)<\/b>Ticket Created<\/p>

13\/06\/2023 12:10 (sandra)<\/b>waiting on access <\/p>

13\/06\/2023 12:25 (sandra)<\/b>confirmed <\/p>

15\/06\/2023 16:02 (iain)<\/b>Plasterboard ceiling.<\/p>

16\/06\/2023 15:02 (iain)<\/b>Reinstate ceiling.<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>

16\/06\/2023 15:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2023 12:24 (sandra)<\/b>ceiling is leaking again and will need further repairs before redec can commence<\/p>

20\/06\/2023 16:20 (sandra)<\/b>works for leak on HDT55067<\/p>

21\/06\/2023 16:09 (iain)<\/b>Cut out and mastic areas of shower tray, screen and floor.<\/p>

26\/06\/2023 13:07 (sandra)<\/b>still leaking. Lilian to send over pictures as shower tray is still leaking <\/p>

28\/06\/2023 16:06 (iain)<\/b>Sealed shower tray.<\/p>

28\/06\/2023 16:06 (iain)<\/b>To check leak tomorrow before reinstating ceiling.<\/p>

30\/06\/2023 16:00 (sandra)<\/b>need to return on monday as leak is still active and more ceiling has come down <\/p>

03\/07\/2023 15:04 (sandra)<\/b> booked to fix the ceiling on the 5th <\/p>

04\/07\/2023 07:01 (michaelk)<\/b>Attended site to rectify leaking shower seal. Traced problem to the enclosure seal which was resealed and then tested once dry. Left shower fully operational. 3hrs labour 155 ex vat.<\/p>

05\/07\/2023 16:48 (jane)<\/b>Greg's tenant has reported another leak, we are attending tomorrow via keys to investigate the leak before the ceiling can be repaired <\/p>

06\/07\/2023 15:28 (sandra)<\/b>Monday with keys <\/p>

11\/07\/2023 18:15 (dean)<\/b>Done 160.00<\/p>

12\/07\/2023 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57178","activity_ticket_id":"54078","ticket_reference":"HDT55159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is not working - no hot water ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/23","activity_end":"2023-07-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66557","activity_notes":"boiler is not working - no hot water Roy to repressurise but further investigation on Monday to see why it is loosing pressure ","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2023 14:49 (System)<\/b>Ticket Created<\/p>

01\/07\/2023 10:57 (roy)<\/b>Attended site and repressured systemApparently this is a regular thing and once a week the tenant keeps repressuring system and too much. She doesn't have a key now<\/p>

02\/07\/2023 18:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57179","activity_ticket_id":"53863","ticket_reference":"HDT54944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pressure issue ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1321","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66558","activity_notes":"To continue investigation works ","activity_timesheet":null,"ticket_notes_combined":"

08\/06\/2023 10:59 (System)<\/b>Ticket Created<\/p>

08\/06\/2023 11:00 (sandra)<\/b>TENANT TO PROVIDE ACCESS FRIDAY AFTERNOON <\/p>

09\/06\/2023 12:50 (michaelk)<\/b>Attended site to investigate low water pressure to the 3rd floor flat. The outlets were run independently and with the lower toilet running, which is used bybthe dentists. We think that they're maybe a old storage tank or jumped over pipework in the bathroom ceiling. This needs to be investigated to see whether we could install an accumulator pump in this loft space and solve the low pressure. The loft hatch at the moment has damaged\/corroded hinges which we didn't want to operate without consulting lilian. I will speak to lilian and try to gain access to this loft space to inspect. 2hrs labour 95<\/p>

09\/06\/2023 13:06 (jane)<\/b>(Ticket Closed)<\/p>

30\/06\/2023 16:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/06\/2023 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57180","activity_ticket_id":"54079","ticket_reference":"HDT55160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine Leak","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2615","cs_address_2":"13 New Row","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2615","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/23","activity_end":"2023-07-02 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66559","activity_notes":"Washing Machine Leak","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2023 17:04 (System)<\/b>Ticket Created<\/p>

02\/07\/2023 17:39 (roy)<\/b>Washing machine leaking due to filter loose.But machine not pumping out.Checked filter and checked hose by outlet but it is the pump that is faulty.Left door open for tenant Repair Aid is needed<\/p>

02\/07\/2023 18:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57181","activity_ticket_id":"54080","ticket_reference":"HDT55161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak:","ticket_address_1":"15 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"15 Wardour Street","cs_id":"2616","cs_address_2":"","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2616","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/23","activity_end":"2023-07-02 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66560","activity_notes":"Description: Main pipe that comes from the toilet and kitchen is overflowing causing a leak - require attendance ASAP - Orion restaurant ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2023 17:09 (System)<\/b>Ticket Created<\/p>

02\/07\/2023 17:42 (roy)<\/b>Toilet overflowing because of blockage in waste pipe behind toilets.But they needed to stop using kitchen but they wouldn't.If I had opened up the pipework then everything would have flooded floor and pub below.Called helpdesk and they called out Metro<\/p>

02\/07\/2023 18:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57182","activity_ticket_id":"54081","ticket_reference":"HDT55162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet not Working:","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2617","cs_address_2":"17 Catherine St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2617","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/23","activity_end":"2023-07-02 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66561","activity_notes":"Toilet not Working:","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2023 17:15 (System)<\/b>Ticket Created<\/p>

02\/07\/2023 17:43 (roy)<\/b>Toilet continuously running into panRemoved and cleaned siphon and tenant can now use toilet but siphon is needed<\/p>

02\/07\/2023 18:41 (michael)<\/b>(Ticket Closed)<\/p>

03\/07\/2023 07:38 (roy)<\/b>Water running continuously into pan.Removed siphon and cleaned.Working ok but needs new siphon <\/p>

04\/07\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57183","activity_ticket_id":"54081","ticket_reference":"HDT55162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet not Working:","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2617","cs_address_2":"17 Catherine St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2617","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/23","activity_end":"2023-07-02 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66562","activity_notes":"Toilet not Working: ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2023 17:15 (System)<\/b>Ticket Created<\/p>

02\/07\/2023 17:43 (roy)<\/b>Toilet continuously running into panRemoved and cleaned siphon and tenant can now use toilet but siphon is needed<\/p>

02\/07\/2023 18:41 (michael)<\/b>(Ticket Closed)<\/p>

03\/07\/2023 07:38 (roy)<\/b>Water running continuously into pan.Removed siphon and cleaned.Working ok but needs new siphon <\/p>

04\/07\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57184","activity_ticket_id":"54082","ticket_reference":"HDT55163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55162 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2617","cs_address_2":"17 Catherine St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2617","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66563","activity_notes":"HDT55162 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 08:04 (michaelk)<\/b>Attended site to replace ideal standard syphon and to leave toilet fully operational. Completed work 2hrs labour plus parts, total <\/p>

04\/07\/2023 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57185","activity_ticket_id":"54083","ticket_reference":"HDT55164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55160 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2615","cs_address_2":"13 New Row","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2615","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/07\/23","activity_end":"2023-07-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66564","activity_notes":"HDT55160 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2023 19:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57186","activity_ticket_id":"54084","ticket_reference":"HDT55165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55160 Follow-Up","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2615","cs_address_2":"13 New Row","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2615","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/07\/23","activity_end":"2023-07-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66565","activity_notes":"HDT55160 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2023 16:42 (sandra)<\/b>Thursday 6th 12 - 4pm waiting on access <\/p>

03\/07\/2023 16:43 (sandra)<\/b>Thursday 6th 12 - 6pm<\/p>

04\/07\/2023 09:13 (sandra)<\/b>tenant will be home <\/p>

06\/07\/2023 17:00 (sandra)<\/b>drain hose unblocked <\/p>

07\/07\/2023 08:27 (michael)<\/b>(Ticket Closed)<\/p>

07\/07\/2023 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57187","activity_ticket_id":"54085","ticket_reference":"HDT55166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sealant needs to be replaced on shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1794","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1794","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/07\/23","activity_end":"2023-07-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66566","activity_notes":"sealant needs to be replaced on shower Flat 1 16 Little Newport Street ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 09:58 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:19 (travis)<\/b>Replacement mastic seals to double shower.<\/p>

03\/07\/2023 19:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57188","activity_ticket_id":"54086","ticket_reference":"HDT55167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrics are not working on 3rd floor office ","ticket_address_1":"3rd Floor Office","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Office","cs_id":"2230","cs_address_2":"62 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2230","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/23","activity_end":"2023-07-03 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66567","activity_notes":"electrics are not working on 3rd floor office ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 10:00 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 14:05 (roy)<\/b>Checked basement for fuse box but found in ceiling on 3rd floor.Checked power and reset RCD but lights still didn't come on.Key switches was also off.All working ok<\/p>

04\/07\/2023 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57189","activity_ticket_id":"54087","ticket_reference":"HDT55168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/23","activity_end":"2023-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66568","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 10:20 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 07:18 (alan)<\/b>Electrical inspection <\/p>

05\/07\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 10:53 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57190","activity_ticket_id":"54088","ticket_reference":"HDT55169","ticket_client":"2116","client_name":"Bancone ","ticket_title":"guest hand dryer is not working ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/23","activity_end":"2023-07-06 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66569","activity_notes":"guest hand dryer is not working ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 11:04 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 11:10 (sandra)<\/b>6th<\/p>

06\/07\/2023 16:02 (alan)<\/b>Look at hand dryer not working in wc on 1st floor Found hand dryer unit to be burnt out and needs replacement Quote to replace to follow <\/p>

07\/07\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57191","activity_ticket_id":"54089","ticket_reference":"HDT55170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/07\/23","activity_end":"2023-07-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66570","activity_notes":"Washing machine not working The tenant reported an issue with their washing machine. The inside compartment doesn't move even though there is sound of it working. ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2023 11:12 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 16:41 (sandra)<\/b>Thursday 12 - 4pm waiting on access details <\/p>

04\/07\/2023 09:14 (sandra)<\/b>collect keys <\/p>

06\/07\/2023 15:36 (roy)<\/b>With Repair Aid.Broken belt.Needs new<\/p>

06\/07\/2023 16:59 (sandra)<\/b>waiting on quote <\/p>

07\/07\/2023 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57192","activity_ticket_id":"54090","ticket_reference":"HDT55171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/07\/23","activity_end":"2023-07-06 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66571","activity_notes":"washer\/dryer not working ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2023 11:42 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:07 (sandra)<\/b>We will be able to come on Thursday, 6th of July in the afternoon 12-6pm<\/p>

03\/07\/2023 13:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57193","activity_ticket_id":"54091","ticket_reference":"HDT55172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flats 3 and 6 have wardrobe doors that are coming off their tracks ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Garrick Street ","cs_id":"1310","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1310","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/23","activity_end":"2023-07-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66572","activity_notes":"PM ON TUESDAY WITH KEYS 1PM - 4PM Flats 3 and 6 have wardrobe doors that are coming off their tracks I need to understand if this issue relates to people trying to open it incorrectly or if there is an issue with the tracks. Also, it is helpful to take some measurements as we are thinking of replacing the tracks with hinges (if possible?)","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:14 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 15:02 (sandra)<\/b>please book this for tomorrow afternoon between 1pm and 4pm. Please collect keys but ring the intercom first. <\/p>

04\/07\/2023 15:27 (travis)<\/b>Rehung double rolling doors to wardrobes X2.<\/p>

04\/07\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57194","activity_ticket_id":"54092","ticket_reference":"HDT55173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service to Nu-Aire system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/23","activity_end":"2023-07-12 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66573","activity_notes":"service to Nu-Aire system ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:14 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:43 (sandra)<\/b>12th<\/p>

13\/07\/2023 13:40 (alan)<\/b>Service ventilation system<\/p>

14\/07\/2023 09:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57195","activity_ticket_id":"54093","ticket_reference":"HDT55174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service to Nu-Aire system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/23","activity_end":"2023-07-12 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66574","activity_notes":"service to Nu-Aire system ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:16 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:43 (sandra)<\/b>12th<\/p>

13\/07\/2023 13:41 (alan)<\/b>Service ventilation system<\/p>

14\/07\/2023 09:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57196","activity_ticket_id":"54094","ticket_reference":"HDT55175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service to Nu-Aire system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1234","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1234","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/23","activity_end":"2023-07-12 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66575","activity_notes":"service to Nu-Aire system ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:16 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:44 (sandra)<\/b>12th<\/p>

13\/07\/2023 13:40 (alan)<\/b>Service ventilation system<\/p>

14\/07\/2023 09:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57197","activity_ticket_id":"54095","ticket_reference":"HDT55176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service to Nu-Aire system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/23","activity_end":"2023-07-13 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66576","activity_notes":"service to Nu-Aire system ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:18 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:44 (sandra)<\/b>13th<\/p>

03\/07\/2023 13:44 (sandra)<\/b>13th<\/p>

14\/07\/2023 14:38 (alan)<\/b>Service extraction system<\/p>

14\/07\/2023 14:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57198","activity_ticket_id":"54096","ticket_reference":"HDT55177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service to Nu-Aire system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/23","activity_end":"2023-07-13 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66577","activity_notes":"service to Nu-Aire system ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:18 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:45 (sandra)<\/b>13th<\/p>

14\/07\/2023 14:39 (alan)<\/b>Service extraction system<\/p>

14\/07\/2023 14:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57199","activity_ticket_id":"54097","ticket_reference":"HDT55178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service to Nu-Aire system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/23","activity_end":"2023-07-13 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66578","activity_notes":"service to Nu-Aire system ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:20 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:44 (sandra)<\/b>13th<\/p>

14\/07\/2023 14:39 (alan)<\/b>Service extraction system<\/p>

14\/07\/2023 14:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57200","activity_ticket_id":"54098","ticket_reference":"HDT55179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service to Nu-Aire system ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/23","activity_end":"2023-07-13 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66579","activity_notes":"service to Nu-Aire system ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:21 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:44 (sandra)<\/b>13th<\/p>

14\/07\/2023 14:40 (alan)<\/b>Service extraction system<\/p>

14\/07\/2023 14:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57201","activity_ticket_id":"54099","ticket_reference":"HDT55180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"some of the grout on the floor tiles in the bathroom is slowly being chipped away ","ticket_address_1":"Flat 1","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1173","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/23","activity_end":"2023-07-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66580","activity_notes":"some of the grout on the floor tiles in the bathroom is slowly being chipped away 12th July 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:35 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:43 (sandra)<\/b>12th<\/p>

11\/07\/2023 12:26 (travis)<\/b>Fix loose floor tiles and grout bathroom floor.<\/p>

11\/07\/2023 16:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57202","activity_ticket_id":"54100","ticket_reference":"HDT55181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the grout in the bathroom on some of the floor tiles is chipping away","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/07\/23","activity_end":"2023-07-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66581","activity_notes":"the grout in the bathroom on some of the floor tiles is chipping awayreported that the windows in the living room cannot open. 14th 11- 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:38 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:43 (sandra)<\/b>14th<\/p>

13\/07\/2023 11:25 (sandra)<\/b>emailed 2020 for an appointment, <\/p>

14\/07\/2023 11:12 (sandra)<\/b>Attending on 17th with keys <\/p>

14\/07\/2023 11:58 (travis)<\/b>Grouting to bathroom floor.<\/p>

14\/07\/2023 16:51 (sandra)<\/b>window Monday 17th with keys <\/p>

18\/07\/2023 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57203","activity_ticket_id":"54101","ticket_reference":"HDT55182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the grout in the bathroom on some of the floor tiles is chipping away","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/23","activity_end":"2023-07-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66582","activity_notes":"the grout in the bathroom on some of the floor tiles is chipping awayreported that the windows in the living roomcannot open. 13th July 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:39 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:42 (sandra)<\/b>13th<\/p>

13\/07\/2023 11:41 (travis)<\/b>Grout to bathroom floor,Faulty living room window has been passed to 20\/20.<\/p>

14\/07\/2023 09:58 (sandra)<\/b>Monday 17th with keys <\/p>

18\/07\/2023 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57204","activity_ticket_id":"54102","ticket_reference":"HDT55183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the grout in the bathroom on some of the floor tiles is chipping away","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/23","activity_end":"2023-07-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66583","activity_notes":"the grout in the bathroom on some of the floor tiles is chipping away11th July 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:40 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:42 (sandra)<\/b>11th<\/p>

12\/07\/2023 12:45 (travis)<\/b>Grouted sections of bathroom floor where grout was missing to match existing.<\/p>

12\/07\/2023 13:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57205","activity_ticket_id":"54103","ticket_reference":"HDT55184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement missing cover and lamp","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/23","activity_end":"2023-07-17 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66584","activity_notes":"Replacement missing cover and lamptenant vacates on 11th July ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 13:54 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 11:08 (sandra)<\/b>tenant leaves on 11th Julybooked for 12th <\/p>

11\/07\/2023 10:20 (sandra)<\/b>light cover ordered due in 3 days <\/p>

12\/07\/2023 15:42 (sandra)<\/b>lights in reception <\/p>

12\/07\/2023 15:42 (sandra)<\/b>waiting on tenants moving in date <\/p>

12\/07\/2023 15:59 (sandra)<\/b>new tenant moves in on 21st July.Alan aware part is in reception. booked for Monday <\/p>

14\/07\/2023 11:08 (alan)<\/b>Replace missing defusers on extractor hood<\/p>

14\/07\/2023 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57206","activity_ticket_id":"54104","ticket_reference":"HDT55185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15672 - replacement\/repair hob ","ticket_address_1":"Flat 2","ticket_address_2":"36\/40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2226","cs_address_2":"36\/40 Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2226","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/23","activity_end":"2023-07-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66585","activity_notes":"Option two to replace the parts on the hob ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 16:20 (sandra)<\/b>waiting on order lead time <\/p>

07\/07\/2023 09:12 (sandra)<\/b>emailed for 12th <\/p>

10\/07\/2023 11:28 (sandra)<\/b>Access agreed on the 12th. Waiting on confirmation for keys or tenant <\/p>

12\/07\/2023 08:28 (michaelk)<\/b>Attended site to replace faulty spares to hob. Replaced the ignition unit and electrodes as quoted. 3hrs labour plus parts, total 223 ex vat.<\/p>

12\/07\/2023 10:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57207","activity_ticket_id":"54105","ticket_reference":"HDT55186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant vacates on 31st July - heating service and redecoration ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/23","activity_end":"2023-07-31 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66586","activity_notes":"Tenant vacates on 31st July - access with keys - heating service Electric Heating Servicing","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 14:58 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 15:00 (sandra)<\/b>The reason for booking this in is that I may not be around and may forget.But please send me a reminder in due course.tenant moves out on 31st <\/p>

26\/07\/2023 11:47 (sandra)<\/b>booked 31st or 1st as tenant vacates on 31st access with keys <\/p>

01\/08\/2023 04:59 (alan)<\/b>Test check all heater in flat are working correctly <\/p>

02\/08\/2023 11:34 (sandra)<\/b>confirmed 2\/8<\/p>

02\/08\/2023 13:56 (dean)<\/b>Done170.00B, 25 wardour<\/p>

02\/08\/2023 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57208","activity_ticket_id":"54105","ticket_reference":"HDT55186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant vacates on 31st July - heating service and redecoration ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/08\/23","activity_end":"2023-08-01 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66587","activity_notes":"Tenant vacates on 31st July - access with keys -redecoration where necessary - refresh where neededtenant moves in on 4th ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 14:58 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 15:00 (sandra)<\/b>The reason for booking this in is that I may not be around and may forget.But please send me a reminder in due course.tenant moves out on 31st <\/p>

26\/07\/2023 11:47 (sandra)<\/b>booked 31st or 1st as tenant vacates on 31st access with keys <\/p>

01\/08\/2023 04:59 (alan)<\/b>Test check all heater in flat are working correctly <\/p>

02\/08\/2023 11:34 (sandra)<\/b>confirmed 2\/8<\/p>

02\/08\/2023 13:56 (dean)<\/b>Done170.00B, 25 wardour<\/p>

02\/08\/2023 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57209","activity_ticket_id":"54106","ticket_reference":"HDT55187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66588","activity_notes":"Gas compliance testing without PATTuesday 4th at 12.30 with tenant ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 16:19 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 11:06 (sandra)<\/b>4th at 12.30<\/p>

05\/07\/2023 06:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/07\/2023 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57210","activity_ticket_id":"54107","ticket_reference":"HDT55188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mail box installation ","ticket_address_1":"7-9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"7-9 Wardour Street ","cs_id":"1646","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1646","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/23","activity_end":"2023-07-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66589","activity_notes":"mail box installation Can you please order and install the same mailbox. It went missing.Please inform Travis to make it secure with more screws.DUE IN ON 10TH BOOKED FOR 13TH ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 16:24 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 09:32 (jane)<\/b>Letter catcher expected in stock between 7 - 10th July <\/p>

06\/07\/2023 10:11 (sandra)<\/b>DUE 10TH BOOKED FOR 13TH <\/p>

11\/07\/2023 13:33 (travis)<\/b>Collection and fitment of door mounted mail box <\/p>

11\/07\/2023 16:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57211","activity_ticket_id":"53995","ticket_reference":"HDT55076","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13562 - Testing of Distribution Boards - YEAR FOUR ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Wood Wharf","cs_id":"2605","cs_address_2":null,"cs_town":"London","cs_postcode":"E14 9SB","ticket_client_site":"2605","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/23","activity_end":"2023-07-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66590","activity_notes":"MDR\/JH\/13562 - Testing of Distribution Boards - YEAR FOUR ","activity_timesheet":"2","ticket_notes_combined":"

29\/06\/2023 07:02 (alan)<\/b>Testing <\/p>

30\/06\/2023 14:49 (alan)<\/b>Electrical testing <\/p>

30\/06\/2023 14:50 (alan)<\/b>Electrical testing <\/p>

06\/07\/2023 08:43 (roy)<\/b>Assust Alan picking up very heavy floor boxes in pavement to allow Alan to carry out test<\/p>

06\/07\/2023 16:03 (alan)<\/b>Testing <\/p>

06\/07\/2023 16:03 (alan)<\/b>Testing <\/p>

06\/07\/2023 16:04 (alan)<\/b>Testing <\/p>

23\/08\/2023 15:16 (alan)<\/b>Quoted works<\/p>

23\/08\/2023 15:16 (alan)<\/b>Quoted works <\/p>

23\/08\/2023 15:40 (jane)<\/b>(Ticket Closed)<\/p>

12\/10\/2023 09:44 (jane)<\/b>241 x circuits completed <\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57212","activity_ticket_id":"54089","ticket_reference":"HDT55170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/07\/23","activity_end":"2023-07-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66591","activity_notes":"Washing machine not working collect keys for repairaid - Thursday 6th 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2023 11:12 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 16:41 (sandra)<\/b>Thursday 12 - 4pm waiting on access details <\/p>

04\/07\/2023 09:14 (sandra)<\/b>collect keys <\/p>

06\/07\/2023 15:36 (roy)<\/b>With Repair Aid.Broken belt.Needs new<\/p>

06\/07\/2023 16:59 (sandra)<\/b>waiting on quote <\/p>

07\/07\/2023 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57213","activity_ticket_id":"54108","ticket_reference":"HDT55189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15674 - Replacement boiler parts ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66592","activity_notes":"Replacement boiler parts ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 10:11 (sandra)<\/b>booked for Wednesday 5th <\/p>

06\/07\/2023 12:57 (michaelk)<\/b>Completed quoted works to boiler. Cost 379 ex vat.<\/p>

06\/07\/2023 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57214","activity_ticket_id":"54109","ticket_reference":"HDT55190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15673 - replacement expansion vessel ","ticket_address_1":"Flat 1, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/23","activity_end":"2023-07-07 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66593","activity_notes":"replacement expansion vessel ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 10:12 (sandra)<\/b>booked for Friday 7th <\/p>

07\/07\/2023 12:59 (michaelk)<\/b>Attended site to carry out quoted repair to boiler. Completed work and left fully operational. 445.91ex vat<\/p>

07\/07\/2023 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57215","activity_ticket_id":"54110","ticket_reference":"HDT55191","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"list of works ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/23","activity_end":"2023-07-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66594","activity_notes":"list of works wednesday 12th tenant will be home 1 - 3pm bathroom extractor is noisytoilet lid is loose and is now disadjusted from the sides central bedroom light isnt working or turning on or off. ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 10:38 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 11:34 (sandra)<\/b>emailed for access on Wednesday 12th 1 - 2pm and awaiting appointment from repairaid <\/p>

07\/07\/2023 13:54 (sandra)<\/b>tenant can do between 1 and 3 on Wednesday the 12th they will be home thanks<\/p>

07\/07\/2023 15:07 (sandra)<\/b>repairaid offers Tuesday or Thursday. Waiting for tenant confirmation <\/p>

10\/07\/2023 14:06 (sandra)<\/b>Repairaid 11th 12 - 6pm tenant at home <\/p>

11\/07\/2023 16:47 (sandra)<\/b>faulty parts on appliance waiting for quote and report <\/p>

12\/07\/2023 11:13 (sandra)<\/b>attending today 12th for lighting issues <\/p>

12\/07\/2023 15:19 (roy)<\/b>No access. Tenant said it is too late.Have to reschedule <\/p>

12\/07\/2023 15:30 (sandra)<\/b>emailed for Monday morning <\/p>

12\/07\/2023 16:01 (sandra)<\/b>BOOKED FOR MONDAY WITH TENANT <\/p>

17\/07\/2023 09:33 (alan)<\/b>Refix toilet seat Repair loose connection on light in bathroom Order replacement extractor fan for bathroom <\/p>

18\/07\/2023 09:16 (sandra)<\/b>extractor on order <\/p>

20\/07\/2023 12:35 (sandra)<\/b>Call Alan for a delivery date<\/p>

24\/07\/2023 11:45 (sandra)<\/b>BOOKED FOR Thursday 27th<\/p>

30\/07\/2023 19:17 (alan)<\/b>Replace extractor fan in bathroom <\/p>

31\/07\/2023 19:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57216","activity_ticket_id":"54111","ticket_reference":"HDT55192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15675 - replacement pump ","ticket_address_1":"Flat 2 ","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/23","activity_end":"2023-07-19 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66595","activity_notes":"replacement pump booked for Wednesday 19th at 11 am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 16:19 (sandra)<\/b>waiting on order lead time <\/p>

07\/07\/2023 11:26 (sandra)<\/b>emailed for Wednesday 12th <\/p>

12\/07\/2023 11:09 (sandra)<\/b>pump still not delivered. needs to be rescheduled <\/p>

12\/07\/2023 15:56 (sandra)<\/b>emailed for access on Wednesday 19th 8am <\/p>

12\/07\/2023 16:03 (sandra)<\/b>Wednesday 19th at 11 AM - BOOKED <\/p>

19\/07\/2023 09:19 (michaelk)<\/b>Attended site to replace mains booster pump. Completed installation and commissioned leaving in full working order. 3hrs labour plus parts, total 490 ex vat.<\/p>

19\/07\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57217","activity_ticket_id":"54112","ticket_reference":"HDT55193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/23","activity_end":"2023-07-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66596","activity_notes":"Gas compliance testing without PATThursday PM with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 11:47 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 11:48 (sandra)<\/b>booked Thursday PM <\/p>

04\/07\/2023 11:49 (sandra)<\/b>Lilian has asked for access on Friday 7th <\/p>

04\/07\/2023 11:50 (sandra)<\/b>reverted to Thursday <\/p>

04\/07\/2023 14:19 (sandra)<\/b>confirmed Thursday wit keys <\/p>

06\/07\/2023 13:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2023 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57218","activity_ticket_id":"54113","ticket_reference":"HDT55194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15670 - list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/23","activity_end":"2023-07-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66597","activity_notes":"fire door seals and realignment fit euro lock lower toilet door to have closer removed inner window works ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 12:02 (sandra)<\/b>asked for access 5th <\/p>

04\/07\/2023 15:21 (sandra)<\/b>booked for Wednesday <\/p>

05\/07\/2023 15:42 (travis)<\/b>H&S works.<\/p>

05\/07\/2023 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57219","activity_ticket_id":"54114","ticket_reference":"HDT55195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15493 - Replacement extractor unit","ticket_address_1":"Flat 1B,","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1B,","cs_id":"2418","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2418","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/23","activity_end":"2023-08-14 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66598","activity_notes":"Replacement extractor unit14th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 10:59 (sandra)<\/b>emailed Nuaire with order and awaiting invoice <\/p>

10\/07\/2023 11:23 (sandra)<\/b>replacement motor on order <\/p>

11\/07\/2023 15:28 (sandra)<\/b>tenant cant be booked until early August <\/p>

26\/07\/2023 11:55 (sandra)<\/b>EMAILED FOR 14TH AUGUST <\/p>

27\/07\/2023 16:10 (sandra)<\/b>confirmed for 14th at 8am <\/p>

15\/08\/2023 15:27 (alan)<\/b>Quoted works <\/p>

15\/08\/2023 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57220","activity_ticket_id":"54115","ticket_reference":"HDT55196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration of bedroom from water leak ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2617","cs_address_2":"17 Catherine St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2617","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/23","activity_end":"2023-07-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66599","activity_notes":"redecoration of bedroom from water leak water damage into the bedroom below. Ceiling and wall needs to be redecorated. Also the coving has opened up.Mondayi it is dry keys but tenant may be home ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 12:38 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 12:39 (sandra)<\/b>to attend Thursday with keys and knock first to check if it is dry <\/p>

06\/07\/2023 14:04 (roy)<\/b>Tested with damp meter as requestedThis is dry for Dean to paint<\/p>

06\/07\/2023 15:49 (sandra)<\/b>Monday tenant is home to paint <\/p>

10\/07\/2023 20:13 (dean)<\/b>Done<\/p>

11\/07\/2023 17:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57221","activity_ticket_id":"54116","ticket_reference":"HDT55197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Check if all gas has been isolated and turn off the dumb waiter ","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-15 Tavistock Street ","cs_id":"2493","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2493","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/23","activity_end":"2023-07-04 13:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66600","activity_notes":"Check if all gas has been isolated and turn off the dumb waiter access with keys from security ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 12:49 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 06:18 (michaelk)<\/b>Attended site to isolate the gas supply at the meter located in the basement. Traced the power to both dumb waiters and isolated at the fuse board in the basement. 2hrs labour 95<\/p>

05\/07\/2023 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57222","activity_ticket_id":"54115","ticket_reference":"HDT55196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration of bedroom from water leak ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2617","cs_address_2":"17 Catherine St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2617","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/07\/23","activity_end":"2023-07-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66601","activity_notes":"damp test Thursday morning to see if it is dry enough to paint keys but tenant may be home ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 12:38 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 12:39 (sandra)<\/b>to attend Thursday with keys and knock first to check if it is dry <\/p>

06\/07\/2023 14:04 (roy)<\/b>Tested with damp meter as requestedThis is dry for Dean to paint<\/p>

06\/07\/2023 15:49 (sandra)<\/b>Monday tenant is home to paint <\/p>

10\/07\/2023 20:13 (dean)<\/b>Done<\/p>

11\/07\/2023 17:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57223","activity_ticket_id":"54117","ticket_reference":"HDT55198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15678 - Bathroom flooring repairs and redecoration ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/23","activity_end":"2023-08-14 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66602","activity_notes":"Bathroom flooring repairs BOOKED FOR MONDAY WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 14:59 (sandra)<\/b>Travis to drop sample tile to the office for MR<\/p>

06\/07\/2023 11:00 (sandra)<\/b>emailed for decorating to be carried out on the 17th 8.30<\/p>

07\/07\/2023 10:54 (sandra)<\/b>we have been asked by Lilian to book the flooring in when Dean attends. He is going to ask the tenant <\/p>

07\/07\/2023 14:19 (sandra)<\/b>ignore last note <\/p>

07\/07\/2023 14:20 (sandra)<\/b>awaiting confirmation of 17th <\/p>

10\/07\/2023 13:17 (sandra)<\/b>decorating to take place on 17th <\/p>

12\/07\/2023 10:00 (sandra)<\/b>decorating provisionally booked for 18th <\/p>

13\/07\/2023 09:18 (sandra)<\/b>decoration for the 19th 9am<\/p>

19\/07\/2023 10:41 (sandra)<\/b>decorating rescheduled for Friday 21st 9am <\/p>

23\/07\/2023 20:06 (dean)<\/b>Done 180.00<\/p>

02\/08\/2023 11:34 (sandra)<\/b>waiting on tiles <\/p>

10\/08\/2023 09:14 (sandra)<\/b>emailed for access Monday for flooring to be completed <\/p>

14\/08\/2023 12:44 (travis)<\/b>Bathroom tiling works.<\/p>

15\/08\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57224","activity_ticket_id":"54117","ticket_reference":"HDT55198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15678 - Bathroom flooring repairs and redecoration ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue ","cs_id":"1120","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1120","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/07\/23","activity_end":"2023-07-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66603","activity_notes":"redecoration on 21st at 9am ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 14:59 (sandra)<\/b>Travis to drop sample tile to the office for MR<\/p>

06\/07\/2023 11:00 (sandra)<\/b>emailed for decorating to be carried out on the 17th 8.30<\/p>

07\/07\/2023 10:54 (sandra)<\/b>we have been asked by Lilian to book the flooring in when Dean attends. He is going to ask the tenant <\/p>

07\/07\/2023 14:19 (sandra)<\/b>ignore last note <\/p>

07\/07\/2023 14:20 (sandra)<\/b>awaiting confirmation of 17th <\/p>

10\/07\/2023 13:17 (sandra)<\/b>decorating to take place on 17th <\/p>

12\/07\/2023 10:00 (sandra)<\/b>decorating provisionally booked for 18th <\/p>

13\/07\/2023 09:18 (sandra)<\/b>decoration for the 19th 9am<\/p>

19\/07\/2023 10:41 (sandra)<\/b>decorating rescheduled for Friday 21st 9am <\/p>

23\/07\/2023 20:06 (dean)<\/b>Done 180.00<\/p>

02\/08\/2023 11:34 (sandra)<\/b>waiting on tiles <\/p>

10\/08\/2023 09:14 (sandra)<\/b>emailed for access Monday for flooring to be completed <\/p>

14\/08\/2023 12:44 (travis)<\/b>Bathroom tiling works.<\/p>

15\/08\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57225","activity_ticket_id":"54118","ticket_reference":"HDT55199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/23","activity_end":"2023-07-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66604","activity_notes":"Gas compliance testing without PAT12th at 10 am","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 14:24 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 14:24 (sandra)<\/b>7th <\/p>

07\/07\/2023 15:23 (sandra)<\/b>rescheduled for 12th at 10am as tenant did not reply <\/p>

12\/07\/2023 13:39 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/07\/2023 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57226","activity_ticket_id":"54119","ticket_reference":"HDT55200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/23","activity_end":"2023-07-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66605","activity_notes":"Gas compliance testing without PAT11am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 14:25 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 14:26 (sandra)<\/b>7th<\/p>

07\/07\/2023 15:47 (sandra)<\/b>Tuesday at 11 am <\/p>

12\/07\/2023 08:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/07\/2023 10:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57227","activity_ticket_id":"54120","ticket_reference":"HDT55201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower pressure low ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/07\/23","activity_end":"2023-07-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66606","activity_notes":"shower pressure low after 1pm ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 14:36 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 14:37 (sandra)<\/b>access asked for 11am on Thursday <\/p>

04\/07\/2023 14:51 (sandra)<\/b>tenant has dog and will be hone at 1pm Thursday <\/p>

07\/07\/2023 06:06 (michaelk)<\/b>Attended site to investigate reported pressure problems. Inspected the boiler following the repair which was fully operational. Checked water pressure to all outlets and removed any filters to the shower which were cleaned and replaced. Left pressure at expected pressure and left system fully operational. 2hrs labour 95<\/p>

07\/07\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2023 10:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/07\/2023 10:12 (sandra)<\/b>handle is leaking rather than a water pressure problem.Need to return Emailed for Monday awaiting confirmation <\/p>

10\/07\/2023 16:44 (michaelk)<\/b>Attended site to inspect the shower pressure with the tenant being present. The pressure was found to be more than sufficient at the shower.Note; the tenant had been previously told that the bathroom was pumped. This was corrected with the tenant and I think this information was confusing her. 1hr labour 50<\/p>

10\/07\/2023 16:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57228","activity_ticket_id":"54121","ticket_reference":"HDT55202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement smoke alarm batteries ","ticket_address_1":"Flat 1, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/23","activity_end":"2023-07-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66607","activity_notes":"replacement CO 2 alarm Wednesday 9.00 - 12.00 with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 14:39 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 14:40 (sandra)<\/b>arranging access for Thursday <\/p>

05\/07\/2023 14:49 (sandra)<\/b>booked for Thursday 9 - 12 <\/p>

06\/07\/2023 10:41 (roy)<\/b>Alarms had been removed from ceiling and power was off to alarms (tenant turned off because of cooking) Because power off, alarms unable to recharge batteries. This would cause alarms to beep.These alarms do not have a 9v battery but has a inbuilt battery.Have reset power and replaced alarms.These are still beeping but hopefully should recharge itself. They are in date, 2030.If they continue to beep after an hour then we need to replace the units. 2 out of 4 seem ok. May need to replace 2. Tenant will let us know.CARBON ALARM HAS BEEN REMOVED FROM BOILER ROOM. This was removed about a month ago by someone with straggly hair and missing teeth wearing a blue T shirt.This must be replaced urgently<\/p>

06\/07\/2023 11:35 (sandra)<\/b>order new CO2 <\/p>

06\/07\/2023 11:36 (sandra)<\/b>waiting on tenants update as to the smoke alarms <\/p>

07\/07\/2023 10:45 (sandra)<\/b>emailed to see if the alarms have recharged <\/p>

07\/07\/2023 10:51 (sandra)<\/b>emailed to see if tenant has been in touch <\/p>

10\/07\/2023 11:02 (sandra)<\/b>emailed for access Wednesday 12th<\/p>

11\/07\/2023 16:15 (sandra)<\/b>chased access for Wed 12th<\/p>

11\/07\/2023 16:39 (sandra)<\/b>9 - 12 am with keys Wednesday <\/p>

12\/07\/2023 13:50 (roy)<\/b>Picked up keys to access flat. Bottom key worked OK but top key didn't.After speaking to office we agreed to leave it outside flat door<\/p>

12\/07\/2023 15:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57229","activity_ticket_id":"54122","ticket_reference":"HDT55203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in kitchen and 1 light in the bathroom have stopped working ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/23","activity_end":"2023-07-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66608","activity_notes":"lights in kitchen and 1 light in the bathroom have stopped working ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 15:16 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 15:18 (sandra)<\/b>requested Thursday 6th <\/p>

04\/07\/2023 16:34 (sandra)<\/b>Thursday tenant home for access <\/p>

06\/07\/2023 16:00 (alan)<\/b>Replace 2 blown lamps and order diver unit for light in kitchen Agree with tenant to return Friday with part<\/p>

14\/07\/2023 10:44 (alan)<\/b>Return to site and replace lamp holder to down light in kitchen <\/p>

14\/07\/2023 11:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57230","activity_ticket_id":"54123","ticket_reference":"HDT55204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/07\/23","activity_end":"2023-07-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66609","activity_notes":"Friday 8am with tenant for the window piece List of works:","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 15:20 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 15:24 (sandra)<\/b>requested Thursday 6th<\/p>

05\/07\/2023 14:36 (sandra)<\/b>confirmed with tenant for access <\/p>

06\/07\/2023 09:47 (travis)<\/b>List of works,Need to return,X1 window handle is broken,need to order a replacement.<\/p>

06\/07\/2023 15:01 (sandra)<\/b>booked for Dean Monday with tenant <\/p>

06\/07\/2023 16:33 (sandra)<\/b>8am with tenant on Monday <\/p>

07\/07\/2023 14:26 (sandra)<\/b>Travis parts on order <\/p>

10\/07\/2023 20:14 (dean)<\/b>Done<\/p>

12\/07\/2023 13:10 (sandra)<\/b>Pat from able is attending Thursday 9am to look at the window <\/p>

12\/07\/2023 16:25 (sandra)<\/b>Travis to make up window part for handle to close <\/p>

14\/07\/2023 11:16 (sandra)<\/b>emailed to fit part to window at 8am on Monday waiting for confirmation <\/p>

14\/07\/2023 13:37 (sandra)<\/b>just after 8am with tenant on Monday <\/p>

17\/07\/2023 09:09 (travis)<\/b>Attended and fitted new window latch keep.Need to return once adhesive is cured and file into shape and paint.<\/p>

18\/07\/2023 10:47 (sandra)<\/b>emailed for Friday 8am 21st<\/p>

20\/07\/2023 12:38 (sandra)<\/b>confirmed for Friday at 8am to fit the window handle part <\/p>

21\/07\/2023 08:44 (travis)<\/b>Works to living room window.<\/p>

21\/07\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57231","activity_ticket_id":"54124","ticket_reference":"HDT55205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water leak","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2618","cs_address_2":"36 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2618","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/23","activity_end":"2023-07-05 07:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66610","activity_notes":"Water leak in living room that has tripped electrics. ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 07:06 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 08:11 (roy)<\/b>Big leak and unable to get to outlet.Used aqua vac to suck up water from gulley but if rain continues during the night then it would continue leaking.Cleaned up water on floor in flat.Strong possibility it has leaked into flat below.Cherry picker is required as I don't believe there is a way to get to the outlet<\/p>

05\/07\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57232","activity_ticket_id":"54125","ticket_reference":"HDT55206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through the ceiling","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 3.2","cs_id":"2619","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2619","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/23","activity_end":"2023-07-05 07:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66611","activity_notes":"Leak coming from the ceiling in the bedroom, there is a flat above. They believe this has happened again, there is a big leak. Entrance to building 8934* Key box 2746 located opposite lift for flat 3.2, 3265* for big key box ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 07:10 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 08:08 (roy)<\/b>On arrival this had stopped leaking.Cleaned up water on floor.No access into flat above.Cherry picker may be required<\/p>

05\/07\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57233","activity_ticket_id":"54062","ticket_reference":"HDT55143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1B, 68 Shaftesbury Avenue ","cs_id":"1739","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1739","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/23","activity_end":"2023-09-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66612","activity_notes":"14th at 8am with tenant - Loose Basin control knob-Loose shower control knob (it comes off, fell on the shower tray)","activity_timesheet":null,"ticket_notes_combined":"

29\/06\/2023 10:06 (System)<\/b>Ticket Created<\/p>

29\/06\/2023 10:21 (sandra)<\/b>waiting on access details <\/p>

30\/06\/2023 16:49 (sandra)<\/b>requested 4th <\/p>

03\/07\/2023 13:52 (sandra)<\/b>reapiraid 11th at 8am <\/p>

04\/07\/2023 09:42 (sandra)<\/b>Tuesday 11th at 8am. tenant to provide access <\/p>

05\/07\/2023 06:21 (michaelk)<\/b>Attended site to investigate the shower and basin handles which have been tightened and left in full working order. The shower tray requires the stone resin to be repaired. 1hr labour 50Note; the tenant was going out which didn't allow us enough drying time to complete. The job needs to be rebooked. <\/p>

05\/07\/2023 15:16 (sandra)<\/b>MK to be go in on 11th as the tenant was going out today <\/p>

10\/07\/2023 09:12 (sandra)<\/b>Please cancel appliance engineer. Shower tray to rebook in August. <\/p>

10\/07\/2023 15:20 (sandra)<\/b>These next few weeks are crazy for me. Would it be possible to re-schedule this for early August? Ill have more time and flexibility then. <\/p>

26\/07\/2023 11:35 (sandra)<\/b>emailed for the 14th August <\/p>

01\/08\/2023 13:27 (sandra)<\/b>confirmed <\/p>

18\/08\/2023 09:54 (sandra)<\/b>lilian arranging access <\/p>

24\/08\/2023 14:18 (sandra)<\/b>emailed for 6th September.Lilian having trouble gaining access <\/p>

31\/08\/2023 14:33 (sandra)<\/b>asked Lilian to confirm access for 6th September <\/p>

01\/09\/2023 09:08 (sandra)<\/b>(Placed On Hold) client advises to put on hold as tenant will not give access at the moment <\/p>

13\/10\/2023 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57234","activity_ticket_id":"54126","ticket_reference":"HDT55207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1934","cs_address_2":"2 Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1934","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66613","activity_notes":"no hot water this afternoon with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 10:06 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 10:12 (sandra)<\/b>5th PM with keys <\/p>

06\/07\/2023 06:58 (michaelk)<\/b>Attended site to reported hot water issue. Traced the problem to the heating system pressure which was found low. Re-pressurised system and checked for leaks, none found. 1hr labour 50<\/p>

06\/07\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57235","activity_ticket_id":"54127","ticket_reference":"HDT55208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"2 Gerrard Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2311","cs_address_2":"2 Gerrard Place","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2311","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66614","activity_notes":"no hot water this afternoon with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 10:11 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 10:12 (sandra)<\/b>5th afternoon with keys <\/p>

06\/07\/2023 06:57 (michaelk)<\/b>Attended site to investigate reported hot water issue. Found heating system low on pressure which required re-pressurising. Checked system for leaks, none found. 1hr labour 50<\/p>

06\/07\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57236","activity_ticket_id":"54128","ticket_reference":"HDT55209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming through ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"2619","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2619","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66615","activity_notes":"HDT55206 Follow-Upleak coming through ceiling access to 3.2 and the flat above with caretaker on site ","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2023 14:15 (jane)<\/b>(Ticket Closed)<\/p>

06\/07\/2023 16:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/07\/2023 16:57 (sandra)<\/b>Thursday 13th <\/p>

14\/07\/2023 09:43 (travis)<\/b>Checked ceiling crack\/staining and found to be dry,Measured out damaged area and pin pointed the cause to an internal gully in the bedroom of 4.2 above,which I believe was addressed some time ago.Decoration required.<\/p>

14\/07\/2023 10:00 (sandra)<\/b>emailed for access on Thursday 20th <\/p>

14\/07\/2023 10:21 (sandra)<\/b>please book for next Friday 21st- The Flat is vacant.FOR DECORATION <\/p>

23\/07\/2023 20:07 (dean)<\/b>Done 160.00<\/p>

25\/07\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57237","activity_ticket_id":"54129","ticket_reference":"HDT55210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove the rubbish left outside the fire door at the rear of the bar","ticket_address_1":"13a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13a Gerrard Street ","cs_id":"2620","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2620","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/23","activity_end":"2023-07-06 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66616","activity_notes":"Remove the rubbish left outside the fire door at the rear of the bar","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 11:55 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 14:41 (sandra)<\/b>booked for 5th after 8.30 am <\/p>

05\/07\/2023 15:45 (travis)<\/b>Rubbish cleared.<\/p>

05\/07\/2023 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57238","activity_ticket_id":"54130","ticket_reference":"HDT55211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15679 - Remedial works following NICEic ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/07\/23","activity_end":"2023-07-24 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66617","activity_notes":"Remedial works following NICEic booked with tenant for Monday 24th at 9am ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 10:42 (sandra)<\/b>Spoke to Alan and he wants to get back to me on when I can book this in <\/p>

12\/07\/2023 15:31 (sandra)<\/b>spoke to Alan again. I dont know if there are any parts to order and he hasnt given me a date<\/p>

14\/07\/2023 09:04 (sandra)<\/b>Monday 24th at 9:00 am<\/p>

14\/07\/2023 09:04 (sandra)<\/b>with tenant <\/p>

25\/07\/2023 08:35 (alan)<\/b>Quoted works <\/p>

25\/07\/2023 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57239","activity_ticket_id":"54131","ticket_reference":"HDT55212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15680 - Replacement nest controller ","ticket_address_1":"Flat 5","ticket_address_2":"16a Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2154","cs_address_2":"16a Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/23","activity_end":"2023-07-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66618","activity_notes":"Replacement nest controller tenant to give access 18th ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 15:10 (sandra)<\/b>emailed for Thursday 13th <\/p>

12\/07\/2023 15:57 (sandra)<\/b>chased <\/p>

14\/07\/2023 11:05 (sandra)<\/b>EMAILED FOR MONDAY <\/p>

17\/07\/2023 14:47 (sandra)<\/b>requested Tuesday 18th<\/p>

17\/07\/2023 16:17 (sandra)<\/b>around 9am to install a new NEST boiler controller.He will buzz on your door for access.18th<\/p>

19\/07\/2023 09:17 (michaelk)<\/b>Attended site to replace nest controller to hallway, completed installation and commissioned. 3hrs labour plus part, total 300 ex vat.<\/p>

19\/07\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57240","activity_ticket_id":"54132","ticket_reference":"HDT55213","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"leak ","ticket_address_1":"Flat 6","ticket_address_2":"23-25 Montagu Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1H 7EZ","cs_address_1":"Flat 6","cs_id":"2621","cs_address_2":"23-25 Montagu Street ","cs_town":"London ","cs_postcode":"W1H 7EZ","ticket_client_site":"2621","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/23","activity_end":"2023-07-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66619","activity_notes":"leak TODAYschedule this in for 3-4pm, access can be provided by the leaseholder.","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 12:05 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 14:39 (sandra)<\/b>3 - 4pm 5th<\/p>

06\/07\/2023 08:50 (roy)<\/b>2 different plumbers have attended site.They said main pipe is leaking in wall or under floor causing damp.Water pipe is NOT leaking.Checked compression fittings above floor level and all ok.Underfloor is slightly damp but believe this is caused by the shower seal behind.Also partially blockage to outlet.Strong possibility the damp which is slightly higher is rising damp and could be caused by defects to the outside wall.Can not rule out if leak is running down pipe in wall from the flat above.Strongly recommend minor works are carried out before having to lift up floor to see what is causing the damp.Surveyor may be required<\/p>

06\/07\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57241","activity_ticket_id":"54133","ticket_reference":"HDT55214","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2622","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/23","activity_end":"2023-07-05 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66620","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 12:09 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 14:39 (sandra)<\/b>5th<\/p>

06\/07\/2023 06:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/07\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57242","activity_ticket_id":"54134","ticket_reference":"HDT55215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redec a small corridor ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/07\/23","activity_end":"2023-07-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66621","activity_notes":"redec a small corridor This has been booked for 20th at 8am ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 12:34 (System)<\/b>Ticket Created<\/p>

05\/07\/2023 12:35 (sandra)<\/b>WAITING ON CONFIRMATION OF ACCESS <\/p>

06\/07\/2023 09:33 (sandra)<\/b>Waiting to confirm Tuesday <\/p>

07\/07\/2023 10:38 (sandra)<\/b>20th at 8am <\/p>

23\/07\/2023 20:05 (dean)<\/b>Done 170.00<\/p>

25\/07\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57243","activity_ticket_id":"54135","ticket_reference":"HDT55216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55205 Follow-Up leak into flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2618","cs_address_2":"36 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/23","activity_end":"2023-07-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66622","activity_notes":"HDT55205 Follow-Up leak into Flat 3 attended I want to ensure there are no other issues with the roof and that it is not coming from anywhere else.","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2023 09:23 (sandra)<\/b>monday 11 - 2pm with keys <\/p>

06\/07\/2023 11:33 (sandra)<\/b>today with keys <\/p>

06\/07\/2023 12:29 (sandra)<\/b>to check crack in ceiling <\/p>

06\/07\/2023 13:48 (travis)<\/b>Attended and have seen that the ceiling is damaged and would require cutting out, plasterboarding,plaster and decoration,I don't think it's going to fall down and everything looks dry,got to the roof above and the area above is inaccessible.<\/p>

06\/07\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57244","activity_ticket_id":"54135","ticket_reference":"HDT55216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55205 Follow-Up leak into flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2618","cs_address_2":"36 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2618","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/07\/23","activity_end":"2023-07-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66623","activity_notes":"HDT55205 Follow-Up leak into Flat 3 attended I want to ensure there are no other issues with the roof and that it is not coming from anywhere else.with keys check ceiling and take photos please ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2023 09:23 (sandra)<\/b>monday 11 - 2pm with keys <\/p>

06\/07\/2023 11:33 (sandra)<\/b>today with keys <\/p>

06\/07\/2023 12:29 (sandra)<\/b>to check crack in ceiling <\/p>

06\/07\/2023 13:48 (travis)<\/b>Attended and have seen that the ceiling is damaged and would require cutting out, plasterboarding,plaster and decoration,I don't think it's going to fall down and everything looks dry,got to the roof above and the area above is inaccessible.<\/p>

06\/07\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57245","activity_ticket_id":"54136","ticket_reference":"HDT55217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical fault with the staircase lighting ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/07\/23","activity_end":"2023-07-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66624","activity_notes":"Electrical fault with the staircase lighting ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2023 09:45 (System)<\/b>Ticket Created<\/p>

06\/07\/2023 14:04 (alan)<\/b>Call out to investigate lights on staircase, tripping MCB Tested though circuit and found fault to be MCB in the distribution board, replaced MCB and left working <\/p>

06\/07\/2023 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57246","activity_ticket_id":"54137","ticket_reference":"HDT55218","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak from Flat 8 into flat 6 ","ticket_address_1":"Flat 6","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"818","cs_address_2":"40-41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"818","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/07\/23","activity_end":"2023-07-06 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66625","activity_notes":"leak from Flat 8 into flat 6 PLEASE UPDATE ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2023 10:38 (System)<\/b>Ticket Created<\/p>

06\/07\/2023 10:44 (roy)<\/b>Urgent job but found no sign of any leak.Tested area with damp meter but absolutely not damp and no sign.Possible tenant above may have spilt something months ago Flaking paint on ceiling and requires painting<\/p>

06\/07\/2023 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57247","activity_ticket_id":"54138","ticket_reference":"HDT55219","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15657 - replacement element ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/23","activity_end":"2023-07-10 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66626","activity_notes":"replacement element ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2023 12:29 (sandra)<\/b>ordered and provisionally booked for Monday <\/p>

07\/07\/2023 07:52 (michaelk)<\/b>Attended site to meet tenant and to explain the situation regarding the hot water. The tenant wasn't present at the of the visit, however we did find the upper element tripped. This was reset and the running amps checked. 1hr labour 50<\/p>

07\/07\/2023 10:32 (sandra)<\/b>booked to return on Monday 10th if element has arrived <\/p>

10\/07\/2023 17:18 (michaelk)<\/b>Attended site to carry out quoted work repairing flat 1 water heater. Completed work and left in full working order. Note; there was a large amount of scale which was removed from the cylinder when drained. See attatched picture.740 ex vat.<\/p>

11\/07\/2023 08:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57248","activity_ticket_id":"54139","ticket_reference":"HDT55220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Kitchen ","ticket_address_1":"Flat 3","ticket_address_2":"30 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1098","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1098","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/23","activity_end":"2023-07-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66627","activity_notes":"leak into Kitchen through window Can this be investigated 8am Friday ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2023 11:48 (System)<\/b>Ticket Created<\/p>

06\/07\/2023 12:28 (sandra)<\/b>emailed for friday 8 am<\/p>

06\/07\/2023 14:17 (sandra)<\/b>confirmed 8am Friday <\/p>

07\/07\/2023 08:45 (travis)<\/b>Attended apartment three to find area of leak,Accessed apartment four and found holes between the gully and slates, photos attached.A second man would be required because of the position of the works.All work can be carried out through the window in flat four.<\/p>

07\/07\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57249","activity_ticket_id":"54140","ticket_reference":"HDT55221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15656 - window repair and redecorate","ticket_address_1":"Flat 3","ticket_address_2":"30 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1098","cs_address_2":"30 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1098","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/10\/23","activity_end":"2023-10-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66628","activity_notes":"window repair and redecorate","activity_timesheet":null,"ticket_notes_combined":"

06\/07\/2023 11:57 (sandra)<\/b>emailed for Tuesday morning 8am <\/p>

07\/07\/2023 14:48 (sandra)<\/b>(Placed On Hold) client asked to put it on hold <\/p>

07\/07\/2023 14:48 (sandra)<\/b>Please put this on hold for now. Kind regards,Emily<\/p>

02\/08\/2023 09:20 (sandra)<\/b>on hold <\/p>

02\/08\/2023 16:03 (sandra)<\/b>emailed Emily for further update <\/p>

18\/08\/2023 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57251","activity_ticket_id":"54123","ticket_reference":"HDT55204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/23","activity_end":"2023-07-10 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66630","activity_notes":"picture sent separately - Booked for Monday tenant is at home but only at 8am -Bathroom -Mastic to the top cover & investigate a leak at the cornerthis needs touching up and then mastic applied as water is going on the plaster ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 15:20 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 15:24 (sandra)<\/b>requested Thursday 6th<\/p>

05\/07\/2023 14:36 (sandra)<\/b>confirmed with tenant for access <\/p>

06\/07\/2023 09:47 (travis)<\/b>List of works,Need to return,X1 window handle is broken,need to order a replacement.<\/p>

06\/07\/2023 15:01 (sandra)<\/b>booked for Dean Monday with tenant <\/p>

06\/07\/2023 16:33 (sandra)<\/b>8am with tenant on Monday <\/p>

07\/07\/2023 14:26 (sandra)<\/b>Travis parts on order <\/p>

10\/07\/2023 20:14 (dean)<\/b>Done<\/p>

12\/07\/2023 13:10 (sandra)<\/b>Pat from able is attending Thursday 9am to look at the window <\/p>

12\/07\/2023 16:25 (sandra)<\/b>Travis to make up window part for handle to close <\/p>

14\/07\/2023 11:16 (sandra)<\/b>emailed to fit part to window at 8am on Monday waiting for confirmation <\/p>

14\/07\/2023 13:37 (sandra)<\/b>just after 8am with tenant on Monday <\/p>

17\/07\/2023 09:09 (travis)<\/b>Attended and fitted new window latch keep.Need to return once adhesive is cured and file into shape and paint.<\/p>

18\/07\/2023 10:47 (sandra)<\/b>emailed for Friday 8am 21st<\/p>

20\/07\/2023 12:38 (sandra)<\/b>confirmed for Friday at 8am to fit the window handle part <\/p>

21\/07\/2023 08:44 (travis)<\/b>Works to living room window.<\/p>

21\/07\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57252","activity_ticket_id":"54128","ticket_reference":"HDT55209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming through ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"2619","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2619","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/07\/23","activity_end":"2023-07-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66631","activity_notes":"Friday 11am with keys leak coming through ceiling tenant thinks it may be a cracked roof tile ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 14:15 (jane)<\/b>(Ticket Closed)<\/p>

06\/07\/2023 16:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/07\/2023 16:57 (sandra)<\/b>Thursday 13th <\/p>

14\/07\/2023 09:43 (travis)<\/b>Checked ceiling crack\/staining and found to be dry,Measured out damaged area and pin pointed the cause to an internal gully in the bedroom of 4.2 above,which I believe was addressed some time ago.Decoration required.<\/p>

14\/07\/2023 10:00 (sandra)<\/b>emailed for access on Thursday 20th <\/p>

14\/07\/2023 10:21 (sandra)<\/b>please book for next Friday 21st- The Flat is vacant.FOR DECORATION <\/p>

23\/07\/2023 20:07 (dean)<\/b>Done 160.00<\/p>

25\/07\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57253","activity_ticket_id":"54141","ticket_reference":"HDT55222","ticket_client":"2153","client_name":"Loraine Wicks ","ticket_title":"MDR\/SW\/15684 - Cap off Gas fire pipe ","ticket_address_1":"Flat 5","ticket_address_2":"12 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2A 8HN","cs_address_1":"Flat 5","cs_id":"2624","cs_address_2":"12 King Street ","cs_town":"London ","cs_postcode":"WC2A 8HN","ticket_client_site":"2624","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/23","activity_end":"2023-07-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66632","activity_notes":"Cap off Gas fire pipebooked for Wednesday tenant will be at home from 7am ","activity_timesheet":"2","ticket_notes_combined":"

06\/07\/2023 16:42 (sandra)<\/b>Wednesday at 9aminvoice paid <\/p>

07\/07\/2023 11:28 (sandra)<\/b>tenant rescheduled for 7am <\/p>

12\/07\/2023 08:30 (michaelk)<\/b>Attended site to cap off gas fire. Capped off at the fire and at the branch located in the boiler room. <\/p>

12\/07\/2023 10:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57254","activity_ticket_id":"54142","ticket_reference":"HDT55223","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main entrance door commercial unit ","ticket_address_1":"48 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"48 Chandos Place ","cs_id":"1823","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HS","ticket_client_site":"1823","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/23","activity_end":"2023-07-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66633","activity_notes":"main entrance door commercial unit COLLECT KEYS look at the main entrance door? I am looking to install bristle strip to the bottom of the main door to prevent rodents ingress.","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 09:43 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 09:46 (sandra)<\/b>TODAY WITH KEYS <\/p>

07\/07\/2023 14:26 (travis)<\/b>Attended and measured up for door draught seal,On order.<\/p>

11\/07\/2023 09:51 (travis)<\/b>Outsized draught seal to bottom of main t.<\/p>

11\/07\/2023 16:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57255","activity_ticket_id":"54143","ticket_reference":"HDT55224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from valve","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street\/5B Rupert Court ","ticket_town":"LONDON","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/23","activity_end":"2023-07-07 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66634","activity_notes":"Leak from valve","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 10:05 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 10:28 (sandra)<\/b>attending today 7th <\/p>

07\/07\/2023 12:55 (michaelk)<\/b>Attended site to investigate leaking valve. We had to reset the expansion gap on the megaflow cylinder. 2hrs labour 95<\/p>

07\/07\/2023 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57256","activity_ticket_id":"54120","ticket_reference":"HDT55201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower pressure low ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/23","activity_end":"2023-07-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66635","activity_notes":"shower pressure low tenant home this morning ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 14:36 (System)<\/b>Ticket Created<\/p>

04\/07\/2023 14:37 (sandra)<\/b>access asked for 11am on Thursday <\/p>

04\/07\/2023 14:51 (sandra)<\/b>tenant has dog and will be hone at 1pm Thursday <\/p>

07\/07\/2023 06:06 (michaelk)<\/b>Attended site to investigate reported pressure problems. Inspected the boiler following the repair which was fully operational. Checked water pressure to all outlets and removed any filters to the shower which were cleaned and replaced. Left pressure at expected pressure and left system fully operational. 2hrs labour 95<\/p>

07\/07\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2023 10:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/07\/2023 10:12 (sandra)<\/b>handle is leaking rather than a water pressure problem.Need to return Emailed for Monday awaiting confirmation <\/p>

10\/07\/2023 16:44 (michaelk)<\/b>Attended site to inspect the shower pressure with the tenant being present. The pressure was found to be more than sufficient at the shower.Note; the tenant had been previously told that the bathroom was pumped. This was corrected with the tenant and I think this information was confusing her. 1hr labour 50<\/p>

10\/07\/2023 16:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57257","activity_ticket_id":"54144","ticket_reference":"HDT55225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15661 - Replacement Shower Tray:","ticket_address_1":"Flat 2","ticket_address_2":"14 lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 2","cs_id":"2611","cs_address_2":"14 lisle Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2611","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/01\/24","activity_end":"2024-01-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66636","activity_notes":"Replacement Shower Tray:","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2023 11:46 (sandra)<\/b>For the shower pan replacement, I understand that to need 3 days in a row. Let's please look at the work team availability for these three slots: Next week 29 30 31 and 1st September. September 4 5 and 6Or this week starting Wed 23 24 25.<\/p>

21\/09\/2023 11:46 (michael)<\/b>Awaiting access to be confirmed for final measure to take place as was advised that the tenants currently have COVID!<\/p>

12\/10\/2023 10:44 (jane)<\/b>Tiles on order from Johnson Tiles - should receive on Friday 13th October <\/p>

03\/11\/2023 09:37 (jane)<\/b>Shower tray expected in stock Monday\/Tuesday next week <\/p>

06\/11\/2023 11:44 (sandra)<\/b>tiles in reception <\/p>

08\/01\/2024 15:29 (sandra)<\/b>booked for 23rd 24th and 25th January starting at 8am <\/p>

24\/01\/2024 08:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57258","activity_ticket_id":"54145","ticket_reference":"HDT55226","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14965 - New double sealed steel manhole covers and frames ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/10\/24","activity_end":"2024-10-31 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66637","activity_notes":"New double sealed steel manhole covers and frames ","activity_timesheet":null,"ticket_notes_combined":"

21\/09\/2023 11:49 (michael)<\/b>Awaiting instruction dates from James (potentially end of October)<\/p>

19\/09\/2024 16:12 (michael)<\/b>(Placed On Hold) on hold until further notice.<\/p>

02\/05\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57259","activity_ticket_id":"54110","ticket_reference":"HDT55191","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"list of works ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/07\/23","activity_end":"2023-07-11 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66638","activity_notes":"list of works Fridge is frostingbathroom extractor is noisytoilet lid is loose and is now disadjusted from the sides central bedroom light isnt working or turning on or off. ","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2023 10:38 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 11:34 (sandra)<\/b>emailed for access on Wednesday 12th 1 - 2pm and awaiting appointment from repairaid <\/p>

07\/07\/2023 13:54 (sandra)<\/b>tenant can do between 1 and 3 on Wednesday the 12th they will be home thanks<\/p>

07\/07\/2023 15:07 (sandra)<\/b>repairaid offers Tuesday or Thursday. Waiting for tenant confirmation <\/p>

10\/07\/2023 14:06 (sandra)<\/b>Repairaid 11th 12 - 6pm tenant at home <\/p>

11\/07\/2023 16:47 (sandra)<\/b>faulty parts on appliance waiting for quote and report <\/p>

12\/07\/2023 11:13 (sandra)<\/b>attending today 12th for lighting issues <\/p>

12\/07\/2023 15:19 (roy)<\/b>No access. Tenant said it is too late.Have to reschedule <\/p>

12\/07\/2023 15:30 (sandra)<\/b>emailed for Monday morning <\/p>

12\/07\/2023 16:01 (sandra)<\/b>BOOKED FOR MONDAY WITH TENANT <\/p>

17\/07\/2023 09:33 (alan)<\/b>Refix toilet seat Repair loose connection on light in bathroom Order replacement extractor fan for bathroom <\/p>

18\/07\/2023 09:16 (sandra)<\/b>extractor on order <\/p>

20\/07\/2023 12:35 (sandra)<\/b>Call Alan for a delivery date<\/p>

24\/07\/2023 11:45 (sandra)<\/b>BOOKED FOR Thursday 27th<\/p>

30\/07\/2023 19:17 (alan)<\/b>Replace extractor fan in bathroom <\/p>

31\/07\/2023 19:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57260","activity_ticket_id":"54146","ticket_reference":"HDT55227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"F2 error on boiler ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/23","activity_end":"2023-07-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66639","activity_notes":"F2 error on boiler and a leak after 10am with tenant for access 44 7980 876 538","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 11:51 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 11:53 (sandra)<\/b>TENANT AT HOME TODAY <\/p>

07\/07\/2023 12:52 (michaelk)<\/b>Attended site to investigate boiler fault. Traced the problem to the diverter valve which has a slight leak. The part has been ordered. 2hrs labour 85<\/p>

07\/07\/2023 15:48 (sandra)<\/b>diverter valve ordered <\/p>

12\/07\/2023 13:51 (sandra)<\/b>emailed for access 13th after 10am <\/p>

12\/07\/2023 16:09 (sandra)<\/b>confirmed for 10am 13th with tenant <\/p>

17\/07\/2023 06:34 (michaelk)<\/b>Attended site to strip down the boiler to replace the faulty diverter valve complete. Once the parts were removed we encountered an additional issue which was preventing us from getting the boiler water watertight. The corrosion was much worse than than we anticipated as it was hidden from view. I have had to order the frame that the water section sits on and we will return to replace asap. 3hrs labour plus diverter valve, total <\/p>

18\/07\/2023 06:54 (michaelk)<\/b>Attended site to replace corroded framework to vaillant boiler. Removed all components fitted the frame and rebuilt boiler, fully testing on completion. Replaced all component seals, washers and cleaned plate heat exchanger whilst stripped. 4hrs labour plus parts, total 265 ex vat.<\/p>

18\/07\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57261","activity_ticket_id":"54147","ticket_reference":"HDT55232","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/14642 - New flooring ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/09\/23","activity_end":"2023-08-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66640","activity_notes":"New flooring ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2023 15:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57262","activity_ticket_id":"54148","ticket_reference":"HDT55233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal toilet blown lamp ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/23","activity_end":"2023-07-07 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66641","activity_notes":"Communal toilet blown lamp ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 13:52 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 16:01 (alan)<\/b>Replace blown lamps in WC <\/p>

11\/07\/2023 16:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57263","activity_ticket_id":"54149","ticket_reference":"HDT55234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faint leak stain on the ceiling ","ticket_address_1":"1st Floor Flat ","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"1918","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1918","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/08\/23","activity_end":"2023-08-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66642","activity_notes":"faint leak stain on the ceiling Dean can go ahead and touch it in . There are a few hairline cracks on the wall & bathroom which Dean can fill and touch up.","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2023 14:17 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 14:17 (sandra)<\/b>emailed for 11th after 11am <\/p>

10\/07\/2023 14:53 (sandra)<\/b>rescheduled by tenant. waiting for date\/time<\/p>

18\/07\/2023 13:00 (sandra)<\/b>emailed for new date next week w\/c 24th<\/p>

20\/07\/2023 15:56 (sandra)<\/b>needs to be rescheduled due to workload <\/p>

01\/08\/2023 09:44 (sandra)<\/b>chased for another date <\/p>

02\/08\/2023 11:36 (sandra)<\/b>emailed Lilian for update <\/p>

04\/08\/2023 10:40 (sandra)<\/b>still waiting on tenant <\/p>

16\/08\/2023 16:17 (sandra)<\/b>emailed for access 24th<\/p>

17\/08\/2023 09:47 (sandra)<\/b>Lilian is having trouble getting access. She will contact me when she gets a date from the tenant <\/p>

31\/08\/2023 15:15 (sandra)<\/b>(Placed On Hold) waiting on tenant to give access <\/p>

11\/10\/2023 10:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57264","activity_ticket_id":"54150","ticket_reference":"HDT55235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15686 - works to bi-folding doors at High Yaki Unit","ticket_address_1":"13 Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Central Cross ","cs_id":"1366","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1366","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/08\/23","activity_end":"2023-08-09 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66643","activity_notes":"works to bi-folding doors at High Yaki Unit","activity_timesheet":null,"ticket_notes_combined":"

07\/07\/2023 15:15 (sandra)<\/b>Emailed for appointment to book in the repairs. <\/p>

10\/07\/2023 14:07 (sandra)<\/b>Due to my holidays the earliest date I have is 9th August 2023 at 8am<\/p>

11\/07\/2023 16:23 (sandra)<\/b>booked for 9th <\/p>

09\/08\/2023 13:53 (sandra)<\/b>completed <\/p>

09\/08\/2023 15:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57265","activity_ticket_id":"54151","ticket_reference":"HDT55236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out FOUR monthly routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER - WORKS TO COMMENCE ON WEDNESDAY 12TH JULY ","ticket_address_1":"Coliseum and Opera Quarter ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Coliseum and Opera Quarter ","cs_id":"2467","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2467","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/07\/23","activity_end":"2023-07-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66644","activity_notes":"To carry out FOUR monthly routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER - WORKS TO COMMENCE ON WEDNESDAY 12TH JULY ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 14:34 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 14:56 (jane)<\/b>WORKS TO COMMENCE ON WEDNESDAY 12TH JULY<\/p>

13\/07\/2023 10:49 (iain)<\/b>Roofs.<\/p>

17\/07\/2023 09:44 (iain)<\/b>Roofs<\/p>

17\/07\/2023 09:44 (iain)<\/b>Roofs<\/p>

19\/07\/2023 09:06 (iain)<\/b>Roofs.<\/p>

19\/07\/2023 09:06 (iain)<\/b>Roofs.<\/p>

20\/07\/2023 09:21 (iain)<\/b>Roofs.<\/p>

20\/07\/2023 16:10 (iain)<\/b>Roofs.<\/p>

24\/07\/2023 08:33 (iain)<\/b>Roofs.<\/p>

25\/07\/2023 16:05 (iain)<\/b>Roofs.<\/p>

31\/07\/2023 08:44 (iain)<\/b>Roofs.<\/p>

31\/07\/2023 19:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57266","activity_ticket_id":"54152","ticket_reference":"HDT55237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower drain blocked ","ticket_address_1":"Flat 5 ","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 ","cs_id":"2279","cs_address_2":"19-23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2279","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/23","activity_end":"2023-07-07 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66645","activity_notes":"shower drain blocked tenant home for access","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 15:21 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 15:22 (sandra)<\/b>tenant home for access today <\/p>

07\/07\/2023 16:17 (travis)<\/b>Attended and plunged the shower, wouldn't clear,Added 1 litre of commercial grade pipe clearer,still won't clear 100%.Can we get the plumber to attend with the pipe cleaning machine on Monday,the pipes may be accessible to rear of building,rear door at 11-13 Charlotte St,keys required.<\/p>

11\/07\/2023 16:05 (sandra)<\/b>emailed for access<\/p>

12\/07\/2023 09:06 (sandra)<\/b>keys for access today 12th<\/p>

12\/07\/2023 13:54 (roy)<\/b>This was extremely difficult.Got onto flat roof but no joy.Tried using aquavac and tried using plunger.Both failedManaged to clear it using the snake.Tested all ok<\/p>

12\/07\/2023 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57267","activity_ticket_id":"54153","ticket_reference":"HDT55238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2","cs_id":"1093","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1093","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/23","activity_end":"2023-07-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66646","activity_notes":"EICR (NICEic)at 11 am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 15:43 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 15:44 (sandra)<\/b>Tuesday at 11am <\/p>

11\/07\/2023 16:00 (alan)<\/b>Electrical inspection <\/p>

11\/07\/2023 16:31 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2023 12:14 (System)<\/b>NIC Sent<\/p>

14\/07\/2023 12:14 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57268","activity_ticket_id":"54154","ticket_reference":"HDT55239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"guard to the bottom of the door ","ticket_address_1":"3 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 New Row ","cs_id":"2626","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2626","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/23","activity_end":"2023-07-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66647","activity_notes":"ENTRANCE DOOR I visited 3 new row and noticed that fags butts have been pushed through the bottom of the front entrance door creating a fire risk.Please could you attend to look into adding some kind of guard at the bottom of the door to stop this?","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 15:55 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 15:55 (sandra)<\/b>MONDAY <\/p>

10\/07\/2023 09:39 (travis)<\/b>Sealed bottom of double doors to prevent cigarette butts and debris entering vacant unit.<\/p>

10\/07\/2023 10:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57269","activity_ticket_id":"54155","ticket_reference":"HDT55240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Drainage issues:","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2627","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"2627","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/23","activity_end":"2023-07-09 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66648","activity_notes":"Drainage issues: There is a strange noise like the water isn't draining through the pipes This is mainly in the bathroom Tenant requested attendance today.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2023 10:23 (System)<\/b>Ticket Created<\/p>

09\/07\/2023 20:48 (roy)<\/b>Arrived and used aquavac to clear out traps.Tenant then arrived but drainage not the issue.Toilet keeps filling up and running into pan.In doing so the pipes under the floor keep clanging 24\/7.Removed siphon and found plastic under the siphon.Removed and all ok<\/p>

10\/07\/2023 08:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57270","activity_ticket_id":"54156","ticket_reference":"HDT55241","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through the light fitting:","ticket_address_1":"Flat 2","ticket_address_2":"19 - 23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 2","cs_id":"2628","cs_address_2":"19 - 23 Charlotte Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2628","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/07\/23","activity_end":"2023-07-10 08:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66649","activity_notes":"Flat 3, 23 Charlotte Street, London W1T 1RW, the flat above me is flat 1 who had the leak. A crack in the bedroom wall has also appeared. The leak has stopped now and I have cleaned the mess up, I have not switched any lights on though as the leak was coming through the ceiling light in my kitchen. ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 08:08 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 09:06 (roy)<\/b>Found 3 leaks underneath the bathOverflow connection very loose. Tightend upBath waste loose. Retightened Both ok3rd leak is either the silicone behind bath taps or bath taps themselves.Tenant can use bath but not shower until we have returned <\/p>

10\/07\/2023 09:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57271","activity_ticket_id":"54157","ticket_reference":"HDT55242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55241 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2628","cs_address_2":"19 - 23 Charlotte Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2628","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/07\/23","activity_end":"2023-07-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66650","activity_notes":"9AM Wednesday 12thHDT55241 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 09:17 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:08 (sandra)<\/b>Please attend tomorrow at 9am.The tenant can provide access until and not later than 12pm.<\/p>

13\/07\/2023 10:47 (iain)<\/b>Cut out and resealed bath mastic.<\/p>

14\/07\/2023 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57272","activity_ticket_id":"54158","ticket_reference":"HDT55243","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor Gents toilets are blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/23","activity_end":"2023-07-10 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66651","activity_notes":"1st floor Gents toilets are blocked can you check the whole row of toilets please ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 10:32 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 16:36 (michaelk)<\/b>Attended site to investigate reported no water in the first floor toilet block. When onsite it was actually a blocked toilet in the first cubicle. The complete block was tested for flow and the blockage was cleared from the first cubicle. 2hrs labour 95<\/p>

10\/07\/2023 16:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57273","activity_ticket_id":"54159","ticket_reference":"HDT55244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the socket next to the sofa and this made a bit of smoke and the fuse as flipped for all sockets. Can you please send an electrician to check it out? ","ticket_address_1":"Flat 2, 48 Newman Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 48 Newman Street","cs_id":"2041","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2041","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/23","activity_end":"2023-07-10 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66652","activity_notes":"any time up until 3pm with keys the socket next to the sofa and this made a bit of smoke and the fuse as flipped for all sockets. Can you please send an electrician to check it out? ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 10:58 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 10:58 (sandra)<\/b>waiting on access <\/p>

10\/07\/2023 11:01 (sandra)<\/b>you can get in any time till 15:00 with management keys just please don't lock the bottom<\/p>

10\/07\/2023 15:31 (alan)<\/b>Replace damaged socket, test and leave working<\/p>

10\/07\/2023 16:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57274","activity_ticket_id":"54160","ticket_reference":"HDT55245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15671 - Waste pipe alterations ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/07\/23","activity_end":"2023-07-14 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66653","activity_notes":"Waste pipe alterations MONDAY NIGHT This has been organised for Monday evening. The serviced apartment operator has been informed and will make sure no facilities will be used during this process. Emily will confirm details about key collection for Caf Nero. ","activity_timesheet":null,"ticket_notes_combined":"

10\/07\/2023 11:04 (sandra)<\/b>scheduling a date as tenants are unable to use their utilities for 4 hours.<\/p>

12\/07\/2023 12:04 (sandra)<\/b>emailed for access on Monday 31st at 8pm.Waiting on confirmation that tenants know they cant use the facilities until mid night<\/p>

13\/07\/2023 09:13 (sandra)<\/b>CONFIRMED FOR MONDAY NIGHT AT 8PM <\/p>

17\/07\/2023 09:59 (sandra)<\/b>We completed the re-routing of the soil pipe on Friday, however the job was made very difficult due to the tenants constantly using the services.The roof will need to be disinfected before our engineers return, as the roof was flooded with toilet waste, making the clearance not an option.We have cut out the roof section of soil pipe, re-routed through the existing roof vents and connected back onto the lead pipework in the ground floor ceiling, running to the shops basement. The flats waste pipe, vent and the boiler condense pipes have also been redirected and connected.The ceiling access hole in the shop was covered with 6mm mdf, which i would recommend replacing with a permanent repair.The pipework was then tested and left in full working order. Note; the existing lead waste which was cut out on the roof has also been capped off. I would recommend that a roofing specialist attend to check over the area.There was additional job costs due to the planned job being moved forward, which forced us to source materials from local suppliers and the delay giving tenants time to wash. (after 9am)<\/p>

17\/07\/2023 09:59 (sandra)<\/b>Revised costs due to materials and labour is 1,109.13 ex vat,<\/p>

17\/07\/2023 10:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57275","activity_ticket_id":"54161","ticket_reference":"HDT55246","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leaking pipe in the basement bin store.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/23","activity_end":"2023-07-19 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66654","activity_notes":" leaking pipe in the basement bin store.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 13:14 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 16:39 (michaelk)<\/b>Attended site to investigate water leak. The problem was traced a leaking expansion joint, the parts have been ordered. 1hr labour 50<\/p>

20\/07\/2023 06:23 (michaelk)<\/b>Attended site to replace 2 x expansion joints to the basement ahu heating pipework. Drained circuit and removed existing flow and return expansion joints replacing with new. Tested for tightness on completion and reinstated ahu.2 hrs labour for 2 x engineers plus parts, total 264.80 ex vat.<\/p>

20\/07\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57276","activity_ticket_id":"54162","ticket_reference":"HDT55247","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to repair \/ replace bib tap behind metal gate.","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"2411","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2411","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/23","activity_end":"2023-07-11 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66655","activity_notes":"to repair \/ replace bib tap behind metal gate.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 13:18 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 15:22 (travis)<\/b>Attended and looked at wall tap,Quite specialized,I wouldn't be able to replace this,can I pass this over to the plumber.<\/p>

12\/07\/2023 13:46 (michaelk)<\/b>Attended site to investigate external hose leak. The pipework was traced back to an isolation point near the main plantroom, which was isolated. I collected a replacement washing machine valve which was the same type fitted and reinstated the water.Note; the pipework feeding the valve has been connected using compression fittings and isn't clipped. I have spoken to randall about upgrading the pipework and fittings to soldered, changing the valve to a bib tap and clipping the pipework to prevent any further leaks. We will re-attend site to look to see if this is achievable v8s the adjacent restaurant, tomorrow morning.<\/p>

12\/07\/2023 15:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57277","activity_ticket_id":"54163","ticket_reference":"HDT55248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15688 - Replacement Belt on Washer\/dryer ","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/07\/23","activity_end":"2023-07-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66656","activity_notes":"Replacement Belt on Washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2023 16:58 (sandra)<\/b>part has been ordered <\/p>

12\/07\/2023 14:11 (sandra)<\/b>emailed for Friday 12-6<\/p>

12\/07\/2023 14:25 (sandra)<\/b>Friday and ask your team to collect management keys. <\/p>

14\/07\/2023 14:24 (travis)<\/b>Collection of keys,In attendance with repair aid,Returned keys.<\/p>

14\/07\/2023 16:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57278","activity_ticket_id":"54164","ticket_reference":"HDT55249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap. Very very slow leak from the tap.","ticket_address_1":"2nd\/3rd Floor Flat ","ticket_address_2":"9A Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/23","activity_end":"2023-07-11 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66657","activity_notes":"kitchen tap. Very very slow leak from the tap.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 16:52 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 16:53 (sandra)<\/b>waiting on access <\/p>

12\/07\/2023 08:25 (michaelk)<\/b>Attended site to investigate leaking kitchen tap. Forwarded a quote to replace the tap due to corrosion. 1ht labour 50<\/p>

12\/07\/2023 10:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57279","activity_ticket_id":"54165","ticket_reference":"HDT55250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/23","activity_end":"2023-07-11 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66658","activity_notes":"EICR (NICEic)The tenant is moving out tomorrow. Alan can carry out the inspection anytime today or tomorrow.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 16:56 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:59 (alan)<\/b>Electrical inspection <\/p>

11\/07\/2023 16:31 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2023 12:18 (System)<\/b>NIC Sent<\/p>

14\/07\/2023 12:18 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57280","activity_ticket_id":"54166","ticket_reference":"HDT55251","ticket_client":"2108","client_name":"Forty Group","ticket_title":"2 x radiators have come off their hinges ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/07\/23","activity_end":"2023-07-25 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66659","activity_notes":"2 x radiators have come off their hinges ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2023 10:25 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 12:00 (sandra)<\/b>THURSDAY TENANT HOME <\/p>

13\/07\/2023 15:05 (travis)<\/b>List of works,Repairs to blind,Unblocked toilet and refitted flush handle,Replacement seat in disabled toilet,Refitted push bar to fire exit door,Fitted existing radiator covers with new fittings .<\/p>

14\/07\/2023 09:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57281","activity_ticket_id":"54167","ticket_reference":"HDT55252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/09\/23","activity_end":"2023-09-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66660","activity_notes":"list of works decorate kitchen ceiling water damageemailed for Wednesday 6th","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2023 11:04 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:55 (sandra)<\/b>emailed for access Wednesday 19th <\/p>

12\/07\/2023 11:29 (sandra)<\/b>chased appointment <\/p>

13\/07\/2023 10:52 (sandra)<\/b>Ill be in Finland next week and in Sweden the week after that. So, I will not be able to provide access between 15\/7-26\/7.book in after 26th <\/p>

13\/07\/2023 10:54 (sandra)<\/b>emailed for 27th or 31st <\/p>

13\/07\/2023 13:34 (sandra)<\/b>booked for 31st<\/p>

31\/07\/2023 09:18 (sandra)<\/b>tenant entertaining so needs to be rebooked for w\/c 7th <\/p>

31\/07\/2023 10:19 (travis)<\/b>Attended and found tenant wants the job booked in for next week.<\/p>

01\/08\/2023 09:35 (sandra)<\/b>emailed for new appointment.<\/p>

02\/08\/2023 11:38 (sandra)<\/b>emailed Lilian for update on access <\/p>

09\/08\/2023 10:22 (sandra)<\/b>emailed Lilian for update on access <\/p>

09\/08\/2023 13:02 (sandra)<\/b>TEANTN CAN PROVIDE ACCESS WEDNESDAY 16TH<\/p>

16\/08\/2023 11:28 (travis)<\/b>X16 various types of window restrictors fitted to all wooden and steel casement windows.New lamps fitted to integrated oven and fridge.<\/p>

17\/08\/2023 09:39 (sandra)<\/b>Dean - booked for Tuesday <\/p>

04\/09\/2023 09:29 (sandra)<\/b>Emailed for Wednesday 6th <\/p>

04\/09\/2023 10:22 (sandra)<\/b>DECORATING CANCELLED AS TENANT IS LEAVING IN OCTOBER <\/p>

04\/09\/2023 18:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57282","activity_ticket_id":"54167","ticket_reference":"HDT55252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/23","activity_end":"2023-08-16 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66661","activity_notes":"list of works OVEN AND FRIDGE LIGHTTENANT CAN PROVIDE ACCESS - WEDNESDAY","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2023 11:04 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:55 (sandra)<\/b>emailed for access Wednesday 19th <\/p>

12\/07\/2023 11:29 (sandra)<\/b>chased appointment <\/p>

13\/07\/2023 10:52 (sandra)<\/b>Ill be in Finland next week and in Sweden the week after that. So, I will not be able to provide access between 15\/7-26\/7.book in after 26th <\/p>

13\/07\/2023 10:54 (sandra)<\/b>emailed for 27th or 31st <\/p>

13\/07\/2023 13:34 (sandra)<\/b>booked for 31st<\/p>

31\/07\/2023 09:18 (sandra)<\/b>tenant entertaining so needs to be rebooked for w\/c 7th <\/p>

31\/07\/2023 10:19 (travis)<\/b>Attended and found tenant wants the job booked in for next week.<\/p>

01\/08\/2023 09:35 (sandra)<\/b>emailed for new appointment.<\/p>

02\/08\/2023 11:38 (sandra)<\/b>emailed Lilian for update on access <\/p>

09\/08\/2023 10:22 (sandra)<\/b>emailed Lilian for update on access <\/p>

09\/08\/2023 13:02 (sandra)<\/b>TEANTN CAN PROVIDE ACCESS WEDNESDAY 16TH<\/p>

16\/08\/2023 11:28 (travis)<\/b>X16 various types of window restrictors fitted to all wooden and steel casement windows.New lamps fitted to integrated oven and fridge.<\/p>

17\/08\/2023 09:39 (sandra)<\/b>Dean - booked for Tuesday <\/p>

04\/09\/2023 09:29 (sandra)<\/b>Emailed for Wednesday 6th <\/p>

04\/09\/2023 10:22 (sandra)<\/b>DECORATING CANCELLED AS TENANT IS LEAVING IN OCTOBER <\/p>

04\/09\/2023 18:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57283","activity_ticket_id":"54167","ticket_reference":"HDT55252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/23","activity_end":"2023-08-16 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66662","activity_notes":"list of works WINDOW RESTRICTORSTENANT CAN PROVIDE ACCESS - WEDNESDAY","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 11:04 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:55 (sandra)<\/b>emailed for access Wednesday 19th <\/p>

12\/07\/2023 11:29 (sandra)<\/b>chased appointment <\/p>

13\/07\/2023 10:52 (sandra)<\/b>Ill be in Finland next week and in Sweden the week after that. So, I will not be able to provide access between 15\/7-26\/7.book in after 26th <\/p>

13\/07\/2023 10:54 (sandra)<\/b>emailed for 27th or 31st <\/p>

13\/07\/2023 13:34 (sandra)<\/b>booked for 31st<\/p>

31\/07\/2023 09:18 (sandra)<\/b>tenant entertaining so needs to be rebooked for w\/c 7th <\/p>

31\/07\/2023 10:19 (travis)<\/b>Attended and found tenant wants the job booked in for next week.<\/p>

01\/08\/2023 09:35 (sandra)<\/b>emailed for new appointment.<\/p>

02\/08\/2023 11:38 (sandra)<\/b>emailed Lilian for update on access <\/p>

09\/08\/2023 10:22 (sandra)<\/b>emailed Lilian for update on access <\/p>

09\/08\/2023 13:02 (sandra)<\/b>TEANTN CAN PROVIDE ACCESS WEDNESDAY 16TH<\/p>

16\/08\/2023 11:28 (travis)<\/b>X16 various types of window restrictors fitted to all wooden and steel casement windows.New lamps fitted to integrated oven and fridge.<\/p>

17\/08\/2023 09:39 (sandra)<\/b>Dean - booked for Tuesday <\/p>

04\/09\/2023 09:29 (sandra)<\/b>Emailed for Wednesday 6th <\/p>

04\/09\/2023 10:22 (sandra)<\/b>DECORATING CANCELLED AS TENANT IS LEAVING IN OCTOBER <\/p>

04\/09\/2023 18:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57284","activity_ticket_id":"54168","ticket_reference":"HDT55253","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into Flat C from Flat D","ticket_address_1":"Flat C","ticket_address_2":"31 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat C","cs_id":"2183","cs_address_2":"31 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"2183","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/23","activity_end":"2023-07-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66663","activity_notes":"leak into Flat C from Flat Dconfirmed for Monday at 9am ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 11:06 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 13:57 (sandra)<\/b>otherwise Friday between 10.30 - 12.30 and we have keys for Flat D <\/p>

11\/07\/2023 15:14 (sandra)<\/b>We can confirm that the leaseholder of Flat D will be on site to give access and the leaseholder in Flat C will also be on site to give access. Any changes at all can you please notify all of us (leaseholders details attached) as soon as possible.<\/p>

14\/07\/2023 11:04 (sandra)<\/b>TO BE RESCHEDULED <\/p>

14\/07\/2023 12:10 (sandra)<\/b>emailed for 9am on Monday <\/p>

14\/07\/2023 16:47 (sandra)<\/b>confirmed <\/p>

18\/07\/2023 06:46 (michaelk)<\/b>Attended site to investigate water leaks into flat C from flat D. There is no access in either wall or ceiling for us to inspect the rising waste pipe, which we believe to be the cause. Flat D wall outside the lower bathroom requires 1 x access panel to be installed. Flat C requires 2 x access panels to be installed in the kitchen ceiling and the false cupboard front to be removed. These panels will give us access to trace the issue, see atratched pictures.<\/p>

18\/07\/2023 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57285","activity_ticket_id":"54166","ticket_reference":"HDT55251","ticket_client":"2108","client_name":"Forty Group","ticket_title":"2 x radiators have come off their hinges ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/07\/23","activity_end":"2023-07-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66664","activity_notes":"TENANT HOME THURSDAY 13TH Description: 2 x radiators have come off their hinges-Replace cracked toilet seat-Chain on one roller blind in the meeting room has come out of its guide only reachable with a ladder-Toilet in nursery is blocked-Issue with fire exit door mechanism from the Community Centre Hall to the enclosed play area used by the Nurseryy","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 10:25 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 12:00 (sandra)<\/b>THURSDAY TENANT HOME <\/p>

13\/07\/2023 15:05 (travis)<\/b>List of works,Repairs to blind,Unblocked toilet and refitted flush handle,Replacement seat in disabled toilet,Refitted push bar to fire exit door,Fitted existing radiator covers with new fittings .<\/p>

14\/07\/2023 09:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57286","activity_ticket_id":"54169","ticket_reference":"HDT55254","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove the vinyl from 78 Long Acre Retail shop ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/23","activity_end":"2023-07-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66665","activity_notes":"remove the vinyl from 78 Long Acre Retail shop Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 13:36 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:01 (sandra)<\/b>Wednesday <\/p>

12\/07\/2023 09:15 (roy)<\/b>With AlanRempve all of vinyl on windows shop front<\/p>

12\/07\/2023 09:17 (alan)<\/b>With Roy remove vinyl windows<\/p>

12\/07\/2023 10:12 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2023 10:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57287","activity_ticket_id":"54170","ticket_reference":"HDT55255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/23","activity_end":"2023-07-18 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66666","activity_notes":"list of works TUESDAY 18TH COLLECT KEYS IF THE TENANT IS NOT THERE window restrictors required have been ordered -chipped bathroom tiles (towel use to cover chipped tiles)-ensuite -1x raised bathroom tile.","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 14:34 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 14:35 (sandra)<\/b>TUESDAY 17TH COLLECT KEYS IF TENANT IS OUT<\/p>

12\/07\/2023 15:45 (sandra)<\/b>Travis aware window restrictors are in reception for Tuesday 18th<\/p>

18\/07\/2023 10:39 (travis)<\/b>Window restrictors fitted to all windows (metal).Looked at broken floor tile in ensuite and found to be quite an unusual colour,I would need Lillian to look through her paper work from the last time it was refurbished so as to source a replacement.<\/p>

18\/07\/2023 10:52 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2023 15:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/07\/2023 15:59 (sandra)<\/b>booked for Friday with keys <\/p>

21\/07\/2023 10:51 (travis)<\/b>Fill crack and corner damage to floor tile with colour matched mastic to prevent cuts to feet ect.<\/p>

21\/07\/2023 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57288","activity_ticket_id":"54171","ticket_reference":"HDT55256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can the intercom be screwed back on the wall please ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/23","activity_end":"2023-07-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66667","activity_notes":"can the intercom be screwed back on the wall please ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 15:05 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:05 (sandra)<\/b>Wednesday <\/p>

12\/07\/2023 14:42 (travis)<\/b>Reaffixed external intercom back to wall.It's 76 Shaftesbury not 72.<\/p>

12\/07\/2023 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57289","activity_ticket_id":"54172","ticket_reference":"HDT55257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is blocked ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/23","activity_end":"2023-07-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66668","activity_notes":"toilet is blocked access with keys Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 15:42 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:43 (sandra)<\/b>waiting on access <\/p>

11\/07\/2023 16:39 (sandra)<\/b>Wednesday with keys <\/p>

12\/07\/2023 13:41 (michaelk)<\/b>Attended site to investigate blocked toilet. Found toilet clear, however the toilet was fully tested and the syphon and water levels checked. Left in full working order. 1hr labour 50<\/p>

12\/07\/2023 15:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57290","activity_ticket_id":"54162","ticket_reference":"HDT55247","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to repair \/ replace bib tap behind metal gate.","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"2411","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2411","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/23","activity_end":"2023-07-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66669","activity_notes":"to repair \/ replace bib tap behind metal gate.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2023 13:18 (System)<\/b>Ticket Created<\/p>

10\/07\/2023 15:22 (travis)<\/b>Attended and looked at wall tap,Quite specialized,I wouldn't be able to replace this,can I pass this over to the plumber.<\/p>

12\/07\/2023 13:46 (michaelk)<\/b>Attended site to investigate external hose leak. The pipework was traced back to an isolation point near the main plantroom, which was isolated. I collected a replacement washing machine valve which was the same type fitted and reinstated the water.Note; the pipework feeding the valve has been connected using compression fittings and isn't clipped. I have spoken to randall about upgrading the pipework and fittings to soldered, changing the valve to a bib tap and clipping the pipework to prevent any further leaks. We will re-attend site to look to see if this is achievable v8s the adjacent restaurant, tomorrow morning.<\/p>

12\/07\/2023 15:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57291","activity_ticket_id":"54173","ticket_reference":"HDT55258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors to all windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/23","activity_end":"2023-07-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66670","activity_notes":"window restrictors to all windows Remove hook from kitchen cupboardwith keys Wednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 16:03 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 16:04 (sandra)<\/b>Wednesday morning with keys <\/p>

12\/07\/2023 09:05 (sandra)<\/b>emailed to book Tuesday for the decorating <\/p>

12\/07\/2023 09:11 (sandra)<\/b>Decorating booked for Tuesday 18th<\/p>

12\/07\/2023 11:04 (travis)<\/b>Window restrictors fitted to all windows,X2 types, X5 casement,X6 sash.Hooks removed from kitchen cupboard and glue residue removed.<\/p>

18\/07\/2023 12:54 (dean)<\/b>230 done<\/p>

18\/07\/2023 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57292","activity_ticket_id":"54152","ticket_reference":"HDT55237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower drain blocked ","ticket_address_1":"Flat 5 ","ticket_address_2":"19-23 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 ","cs_id":"2279","cs_address_2":"19-23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2279","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/23","activity_end":"2023-07-12 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66671","activity_notes":"shower drain blocked ","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2023 15:21 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 15:22 (sandra)<\/b>tenant home for access today <\/p>

07\/07\/2023 16:17 (travis)<\/b>Attended and plunged the shower, wouldn't clear,Added 1 litre of commercial grade pipe clearer,still won't clear 100%.Can we get the plumber to attend with the pipe cleaning machine on Monday,the pipes may be accessible to rear of building,rear door at 11-13 Charlotte St,keys required.<\/p>

11\/07\/2023 16:05 (sandra)<\/b>emailed for access<\/p>

12\/07\/2023 09:06 (sandra)<\/b>keys for access today 12th<\/p>

12\/07\/2023 13:54 (roy)<\/b>This was extremely difficult.Got onto flat roof but no joy.Tried using aquavac and tried using plunger.Both failedManaged to clear it using the snake.Tested all ok<\/p>

12\/07\/2023 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57293","activity_ticket_id":"54173","ticket_reference":"HDT55258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors to all windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/07\/23","activity_end":"2023-07-18 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66672","activity_notes":"Redec small lobby, toilet & 1x side wall","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 16:03 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 16:04 (sandra)<\/b>Wednesday morning with keys <\/p>

12\/07\/2023 09:05 (sandra)<\/b>emailed to book Tuesday for the decorating <\/p>

12\/07\/2023 09:11 (sandra)<\/b>Decorating booked for Tuesday 18th<\/p>

12\/07\/2023 11:04 (travis)<\/b>Window restrictors fitted to all windows,X2 types, X5 casement,X6 sash.Hooks removed from kitchen cupboard and glue residue removed.<\/p>

18\/07\/2023 12:54 (dean)<\/b>230 done<\/p>

18\/07\/2023 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57294","activity_ticket_id":"54174","ticket_reference":"HDT55259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15691 - Replacement main front door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Wardour Street ","cs_id":"1298","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1298","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/23","activity_end":"2023-07-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66673","activity_notes":"Replacement main front door Monday 24th keys from lilians office ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 14:29 (michael)<\/b>Delivered to office on Thursday 20th July <\/p>

17\/07\/2023 14:52 (sandra)<\/b>emailed for Monday and Tuesday 24th and 25th <\/p>

17\/07\/2023 16:28 (sandra)<\/b>booked for Monday to fit and Tuesday to redecorate <\/p>

21\/07\/2023 12:35 (travis)<\/b>Collection and delivery to site of hardwood door,ready for fitment on Monday.<\/p>

21\/07\/2023 12:35 (travis)<\/b>Collection and delivery to site of hardwood door,ready for fitment on Monday.<\/p>

24\/07\/2023 16:10 (travis)<\/b>Replacement hardwood front door.<\/p>

25\/07\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57295","activity_ticket_id":"54175","ticket_reference":"HDT55260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Toilet:","ticket_address_1":"Top floor flat","ticket_address_2":"21A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Top Floor","cs_id":"2629","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2629","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/23","activity_end":"2023-07-12 07:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66674","activity_notes":"Blocked Toilet:","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2023 07:35 (System)<\/b>Ticket Created<\/p>

12\/07\/2023 08:44 (roy)<\/b>Cleared blockageCleaned toiletTested all ok<\/p>

12\/07\/2023 10:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57296","activity_ticket_id":"54169","ticket_reference":"HDT55254","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove the vinyl from 78 Long Acre Retail shop ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/23","activity_end":"2023-07-12 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66675","activity_notes":"remove the vinyl from 78 Long Acre Retail shop ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 13:36 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 15:01 (sandra)<\/b>Wednesday <\/p>

12\/07\/2023 09:15 (roy)<\/b>With AlanRempve all of vinyl on windows shop front<\/p>

12\/07\/2023 09:17 (alan)<\/b>With Roy remove vinyl windows<\/p>

12\/07\/2023 10:12 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2023 10:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57298","activity_ticket_id":"54176","ticket_reference":"HDT55261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15692 - Replacement tap ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"9a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Flat ","cs_id":"2630","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2630","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/23","activity_end":"2023-07-19 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66677","activity_notes":"Replacement tap ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2023 11:36 (sandra)<\/b>taps ordered <\/p>

18\/07\/2023 09:13 (sandra)<\/b>emailed for access Wednesday 19th <\/p>

20\/07\/2023 06:28 (michaelk)<\/b>Attended site to replace kitchen sink tap. Removed existing tap and installed pipework to suit the new tap connections. Tested tap and pipework on completion, leaving in full working order. 3hrs labour plus materials, total cost 335 ex vat.<\/p>

20\/07\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57299","activity_ticket_id":"54019","ticket_reference":"HDT55100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15660 - Fire exit door replacement:","ticket_address_1":"52 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"52 Shaftesbury Avenue","cs_id":"2607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2607","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/23","activity_end":"2023-07-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66678","activity_notes":"Roy can you carry out the decoration works on Thursday 13th.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2023 11:35 (sandra)<\/b>Collect keys for access <\/p>

28\/06\/2023 08:43 (travis)<\/b>Collection of materials.<\/p>

29\/06\/2023 13:55 (travis)<\/b>Replacement fire door and all furniture.<\/p>

30\/06\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>

12\/07\/2023 12:03 (michael)<\/b>(Ticket Re-Opened)<\/p>

13\/07\/2023 14:48 (roy)<\/b>Prime, undercoat, top coatInside\/outside doorIn whiteOut black<\/p>

14\/07\/2023 09:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57300","activity_ticket_id":"54163","ticket_reference":"HDT55248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15688 - Replacement Belt on Washer\/dryer ","ticket_address_1":"Flat 3, 32 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/07\/23","activity_end":"2023-07-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66679","activity_notes":"Replacement Belt on Washer\/dryer access for repairaid 12 - 4pm Friday ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 16:58 (sandra)<\/b>part has been ordered <\/p>

12\/07\/2023 14:11 (sandra)<\/b>emailed for Friday 12-6<\/p>

12\/07\/2023 14:25 (sandra)<\/b>Friday and ask your team to collect management keys. <\/p>

14\/07\/2023 14:24 (travis)<\/b>Collection of keys,In attendance with repair aid,Returned keys.<\/p>

14\/07\/2023 16:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57301","activity_ticket_id":"54110","ticket_reference":"HDT55191","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"list of works ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/23","activity_end":"2023-07-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66680","activity_notes":"list of works THURSDAY MORNING WITH TENANT bathroom extractor is noisytoilet lid is loose and is now misadjusted from the sides central bedroom light isnt working or turning on or off. ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2023 10:38 (System)<\/b>Ticket Created<\/p>

07\/07\/2023 11:34 (sandra)<\/b>emailed for access on Wednesday 12th 1 - 2pm and awaiting appointment from repairaid <\/p>

07\/07\/2023 13:54 (sandra)<\/b>tenant can do between 1 and 3 on Wednesday the 12th they will be home thanks<\/p>

07\/07\/2023 15:07 (sandra)<\/b>repairaid offers Tuesday or Thursday. Waiting for tenant confirmation <\/p>

10\/07\/2023 14:06 (sandra)<\/b>Repairaid 11th 12 - 6pm tenant at home <\/p>

11\/07\/2023 16:47 (sandra)<\/b>faulty parts on appliance waiting for quote and report <\/p>

12\/07\/2023 11:13 (sandra)<\/b>attending today 12th for lighting issues <\/p>

12\/07\/2023 15:19 (roy)<\/b>No access. Tenant said it is too late.Have to reschedule <\/p>

12\/07\/2023 15:30 (sandra)<\/b>emailed for Monday morning <\/p>

12\/07\/2023 16:01 (sandra)<\/b>BOOKED FOR MONDAY WITH TENANT <\/p>

17\/07\/2023 09:33 (alan)<\/b>Refix toilet seat Repair loose connection on light in bathroom Order replacement extractor fan for bathroom <\/p>

18\/07\/2023 09:16 (sandra)<\/b>extractor on order <\/p>

20\/07\/2023 12:35 (sandra)<\/b>Call Alan for a delivery date<\/p>

24\/07\/2023 11:45 (sandra)<\/b>BOOKED FOR Thursday 27th<\/p>

30\/07\/2023 19:17 (alan)<\/b>Replace extractor fan in bathroom <\/p>

31\/07\/2023 19:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57302","activity_ticket_id":"54177","ticket_reference":"HDT55262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/23","activity_end":"2023-07-19 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66681","activity_notes":"EICR (NICEic)COLLECT KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 09:24 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 14:53 (sandra)<\/b>emailed for confirmation of date <\/p>

14\/07\/2023 15:25 (sandra)<\/b>COLLECT KEYS AND KNOCK FIRST <\/p>

17\/07\/2023 10:04 (sandra)<\/b>19th<\/p>

19\/07\/2023 14:54 (alan)<\/b>Electrical inspection <\/p>

19\/07\/2023 15:34 (jane)<\/b>(Ticket Closed)<\/p>

25\/07\/2023 11:48 (System)<\/b>NIC Sent<\/p>

25\/07\/2023 11:48 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57303","activity_ticket_id":"54178","ticket_reference":"HDT55263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no mains water please investigate ","ticket_address_1":"Second Floor Office ","ticket_address_2":"30 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"2632","cs_address_2":"30 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"2632","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/07\/23","activity_end":"2023-07-13 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66682","activity_notes":"no mains water please investigate ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 10:27 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 10:28 (sandra)<\/b>tenant available <\/p>

17\/07\/2023 06:26 (michaelk)<\/b>Attended site to investigate mains water fault. Investigated the water pressure at the street and the restaurant basement, however the job was escalated for the suppliers to attend.2hrs labour 95<\/p>

17\/07\/2023 08:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57304","activity_ticket_id":"54100","ticket_reference":"HDT55181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the grout in the bathroom on some of the floor tiles is chipping away","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/07\/23","activity_end":"2023-07-17 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66683","activity_notes":"the grout in the bathroom on some of the floor tiles is chipping away14th 11- 3pm reported that the windows in the living room cannot open. ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2023 13:38 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:43 (sandra)<\/b>14th<\/p>

13\/07\/2023 11:25 (sandra)<\/b>emailed 2020 for an appointment, <\/p>

14\/07\/2023 11:12 (sandra)<\/b>Attending on 17th with keys <\/p>

14\/07\/2023 11:58 (travis)<\/b>Grouting to bathroom floor.<\/p>

14\/07\/2023 16:51 (sandra)<\/b>window Monday 17th with keys <\/p>

18\/07\/2023 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57305","activity_ticket_id":"54179","ticket_reference":"HDT55264","ticket_client":"2019","client_name":"School of Wok","ticket_title":"no lights or hob working in the downstairs kitchen ","ticket_address_1":"School of Wok ","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/23","activity_end":"2023-07-13 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66684","activity_notes":"no lights or hob working in the downstairs kitchen ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 11:16 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 12:26 (alan)<\/b>This is a uk power networks fault Ive spoken with the engineers who are currently working out on the street supply, and they have informed me that it is a fault on their sideIm informed the tenant to contact UK Power networks that why UK panic works, will keep him up-to-date with when the power will be restored<\/p>

14\/07\/2023 09:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57306","activity_ticket_id":"54180","ticket_reference":"HDT55265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Make electrics safe in cafe nero ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"1274","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1274","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/07\/23","activity_end":"2023-07-13 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66685","activity_notes":"Make electrics safe in cafe nero ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 11:29 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 14:49 (roy)<\/b>Made safe one light fitting as requested <\/p>

14\/07\/2023 09:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57307","activity_ticket_id":"54181","ticket_reference":"HDT55266","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lamp changing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/07\/23","activity_end":"2023-07-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66686","activity_notes":"lamp changing ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 11:30 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 10:48 (alan)<\/b>Replace various blown lamps around office as needed <\/p>

14\/07\/2023 11:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57308","activity_ticket_id":"54182","ticket_reference":"HDT55267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A\/c in the lounge is not working ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/23","activity_end":"2023-07-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66687","activity_notes":"A\/c in the lounge is not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2023 16:42 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 10:19 (sandra)<\/b>emailed for access on Monday <\/p>

14\/07\/2023 11:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57309","activity_ticket_id":"54183","ticket_reference":"HDT55268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2106","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2106","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/07\/23","activity_end":"2023-07-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66688","activity_notes":"list TENANT HOME FOR ACCESS window restrictors blind cleatscheck damp on ceiling above shower - let me know if it is dry enough to paint ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 16:44 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 16:51 (sandra)<\/b>needs to be scheduled for next week <\/p>

14\/07\/2023 12:47 (sandra)<\/b>waiting on access date <\/p>

14\/07\/2023 14:57 (sandra)<\/b>confirmed 21st just waiting to see if tenant is home <\/p>

14\/07\/2023 15:06 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

17\/07\/2023 14:11 (sandra)<\/b>rescheduled by client to 28th with tenant <\/p>

28\/07\/2023 13:30 (travis)<\/b>Attended above property and found all windows already have sash window restrictors and blind cleats.Fitted restrictors into place and locked windows.Any damp patch in bathroom above the shower is now dry and ready to paint <\/p>

01\/08\/2023 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57310","activity_ticket_id":"54184","ticket_reference":"HDT55269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/08\/23","activity_end":"2023-08-02 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66689","activity_notes":"List Alarm removed in hall need replacingNuaire filter needs changingEnsuite toilet needs attention","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2023 16:47 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 16:51 (sandra)<\/b>needs to be scheduled <\/p>

14\/07\/2023 09:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57311","activity_ticket_id":"54185","ticket_reference":"HDT55270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/07\/23","activity_end":"2023-07-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66690","activity_notes":"List serious mould and mildew in the bathroom needs to be look at WEDNESDAY 19TH AND TENANT IS HOME FOR ACCESSPLEASE QUOTE FOR REDECORATION ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2023 16:48 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 16:50 (sandra)<\/b>needs to be scheduled <\/p>

14\/07\/2023 12:47 (sandra)<\/b>waiting on access date <\/p>

14\/07\/2023 15:09 (sandra)<\/b>19TH WITH TENANT <\/p>

19\/07\/2023 12:45 (travis)<\/b>Attended property and given details for new blind to office <\/p>

19\/07\/2023 14:29 (jane)<\/b>Blind on order - dispatch date 21\/07\/2023<\/p>

24\/07\/2023 11:30 (sandra)<\/b>booked for tomorrow after 12pm?If so, please collect management keysTUESDAY 25TH<\/p>

25\/07\/2023 16:05 (iain)<\/b>Supplied and fitted blind.<\/p>

25\/07\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57312","activity_ticket_id":"54186","ticket_reference":"HDT55271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/23","activity_end":"2023-07-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66691","activity_notes":"List Broken light in lounge19th Wednesday tenant home but collect keys in case she is out ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 16:50 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 16:50 (sandra)<\/b>to be scheduled <\/p>

14\/07\/2023 12:47 (sandra)<\/b>waiting on access date <\/p>

14\/07\/2023 15:08 (sandra)<\/b>BOOKD 19TH <\/p>

19\/07\/2023 14:53 (alan)<\/b>Refit wall light to wll<\/p>

20\/07\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57313","activity_ticket_id":"54187","ticket_reference":"HDT55272","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven not working ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/23","activity_end":"2023-07-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66692","activity_notes":"Oven not working Friday 10.00 - 1300The tenant reported she got an electric shock from using the oven, and the power went off. She put the power back on but left the oven off. Can your team attend tomorrow between 10:00 and 13:00 to investigate this further? The tenant will be home to provide access. ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 16:56 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 10:33 (sandra)<\/b>Friday between 10 - 1pm <\/p>

14\/07\/2023 14:27 (sandra)<\/b>alan to quote for replacement hob <\/p>

14\/07\/2023 14:42 (alan)<\/b>Look at fault on ga hob Fault, is on the ignition system to the hobLeave isolate at fuse spurTake details for new hob<\/p>

14\/07\/2023 16:45 (sandra)<\/b>gone to quote <\/p>

14\/07\/2023 16:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57314","activity_ticket_id":"54101","ticket_reference":"HDT55182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the grout in the bathroom on some of the floor tiles is chipping away","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1075","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1075","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/07\/23","activity_end":"2023-07-17 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66693","activity_notes":"the grout in the bathroom on some of the floor tiles is chipping awayreported that the windows in the living room icannot open. 13th July 11 - 3pm ","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2023 13:39 (System)<\/b>Ticket Created<\/p>

03\/07\/2023 13:42 (sandra)<\/b>13th<\/p>

13\/07\/2023 11:41 (travis)<\/b>Grout to bathroom floor,Faulty living room window has been passed to 20\/20.<\/p>

14\/07\/2023 09:58 (sandra)<\/b>Monday 17th with keys <\/p>

18\/07\/2023 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57315","activity_ticket_id":"54128","ticket_reference":"HDT55209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming through ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"2619","cs_address_2":"52 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2619","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/07\/23","activity_end":"2023-07-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66694","activity_notes":"FLAT IS VACANT FROM 11AM ON 21ST leak coming through ceiling ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2023 14:15 (jane)<\/b>(Ticket Closed)<\/p>

06\/07\/2023 16:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/07\/2023 16:57 (sandra)<\/b>Thursday 13th <\/p>

14\/07\/2023 09:43 (travis)<\/b>Checked ceiling crack\/staining and found to be dry,Measured out damaged area and pin pointed the cause to an internal gully in the bedroom of 4.2 above,which I believe was addressed some time ago.Decoration required.<\/p>

14\/07\/2023 10:00 (sandra)<\/b>emailed for access on Thursday 20th <\/p>

14\/07\/2023 10:21 (sandra)<\/b>please book for next Friday 21st- The Flat is vacant.FOR DECORATION <\/p>

23\/07\/2023 20:07 (dean)<\/b>Done 160.00<\/p>

25\/07\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57316","activity_ticket_id":"54188","ticket_reference":"HDT55273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe door has come off its runner","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/07\/23","activity_end":"2023-07-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66695","activity_notes":"wardrobe door has come off its runnerWITH KEYS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 10:07 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 10:08 (sandra)<\/b>today with keys <\/p>

14\/07\/2023 13:51 (travis)<\/b>Refitted sliding wardrtdoors <\/p>

14\/07\/2023 14:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57317","activity_ticket_id":"54189","ticket_reference":"HDT55274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shelf dowels to be replaced ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2110","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/23","activity_end":"2023-07-20 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66696","activity_notes":"shelf dowels to be replaced for the glass shelf in the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 10:13 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 10:13 (sandra)<\/b>parts ordered <\/p>

14\/07\/2023 10:56 (sandra)<\/b>ETA 3 DAYS <\/p>

20\/07\/2023 10:55 (travis)<\/b>Bathroom cabinet glass shelf supports fitted.<\/p>

20\/07\/2023 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57318","activity_ticket_id":"54190","ticket_reference":"HDT55275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"crack in window is getting bigger ","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"17\/07\/23","activity_end":"2023-07-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66697","activity_notes":"crack in window is getting bigger ","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2023 11:58 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 12:02 (sandra)<\/b>Emailed able for Monday Tuesday or Friday as advised by tenant <\/p>

20\/07\/2023 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57319","activity_ticket_id":"54191","ticket_reference":"HDT55276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15696 - Remedial works following NICEic ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/23","activity_end":"2023-09-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66698","activity_notes":"Remedial works following NICEic Attending on 23rd September ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 14:19 (sandra)<\/b>emailed for access <\/p>

14\/07\/2023 15:51 (sandra)<\/b>confirmed for 19th September <\/p>

22\/09\/2023 15:18 (jane)<\/b>Attending on 23rd September <\/p>

24\/09\/2023 21:00 (alan)<\/b>Quoted works <\/p>

25\/09\/2023 07:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57320","activity_ticket_id":"54192","ticket_reference":"HDT55277","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to insulate the water tank in the loft space of Flat 4 ","ticket_address_1":"Flat 4, 80 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2219","cs_address_2":"80 Long Acre ","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2219","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/23","activity_end":"2023-07-21 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66699","activity_notes":"to insulate the water tank in the loft space of Flat 4 FRIDAY MORNING WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 12:25 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 16:44 (sandra)<\/b>access into Flat 4 asked for Monday <\/p>

18\/07\/2023 12:51 (sandra)<\/b>emailed Lee for access to look at what materials are needed <\/p>

20\/07\/2023 11:36 (sandra)<\/b>FRIDAY MORNING WITH TENANT <\/p>

24\/07\/2023 06:55 (michaelk)<\/b>Attended site to investigate water tank insulation in loftspace. I will forward a quotation once I have investigated the best way to insulate the cylindrical tank. 1hr labour 50<\/p>

25\/07\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57321","activity_ticket_id":"54193","ticket_reference":"HDT55278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15698 - Remedial works following NICEic ","ticket_address_1":"Flat 2.2 ","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2 ","cs_id":"2634","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2634","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/07\/23","activity_end":"2023-07-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66700","activity_notes":"Remedial works following NICEic 8 am 26th July ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 14:19 (sandra)<\/b>emailed for access <\/p>

14\/07\/2023 15:49 (sandra)<\/b>confirmed 26th July <\/p>

26\/07\/2023 15:29 (alan)<\/b>Quoted works <\/p>

26\/07\/2023 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57322","activity_ticket_id":"54194","ticket_reference":"HDT55279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15699 - Remedial works following NICEic ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1903","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1903","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/23","activity_end":"2023-07-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66701","activity_notes":"Remedial works following NICEicTuesday 18th vacant unit ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 14:19 (sandra)<\/b>emailed for access <\/p>

14\/07\/2023 15:31 (sandra)<\/b>WAITING ON CONFIRMATION FROM LILIAN <\/p>

14\/07\/2023 16:42 (sandra)<\/b>18th booked <\/p>

18\/07\/2023 16:07 (alan)<\/b>Quoted works <\/p>

18\/07\/2023 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57323","activity_ticket_id":"54195","ticket_reference":"HDT55280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15701 - Remedial works following NICEic ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/08\/23","activity_end":"2023-08-25 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66702","activity_notes":"Remedial works following NICEic22nd August vacant unit ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 12:44 (sandra)<\/b>Can you please arrange for 29th Aug(tenant vacates) before the new tenant moves in on 4th Sept.<\/p>

14\/07\/2023 15:50 (sandra)<\/b>29th August vacant unit <\/p>

18\/08\/2023 15:50 (sandra)<\/b>emailed for the 4th <\/p>

18\/08\/2023 16:19 (sandra)<\/b>booked for 24th <\/p>

25\/08\/2023 15:15 (alan)<\/b>Quoted works <\/p>

25\/08\/2023 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57325","activity_ticket_id":"54185","ticket_reference":"HDT55270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/23","activity_end":"2023-08-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66704","activity_notes":"List 19th Wednesday and tenant is home blind required in bathroom - Take measurement so we can order ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 16:48 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 16:50 (sandra)<\/b>needs to be scheduled <\/p>

14\/07\/2023 12:47 (sandra)<\/b>waiting on access date <\/p>

14\/07\/2023 15:09 (sandra)<\/b>19TH WITH TENANT <\/p>

19\/07\/2023 12:45 (travis)<\/b>Attended property and given details for new blind to office <\/p>

19\/07\/2023 14:29 (jane)<\/b>Blind on order - dispatch date 21\/07\/2023<\/p>

24\/07\/2023 11:30 (sandra)<\/b>booked for tomorrow after 12pm?If so, please collect management keysTUESDAY 25TH<\/p>

25\/07\/2023 16:05 (iain)<\/b>Supplied and fitted blind.<\/p>

25\/07\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57326","activity_ticket_id":"54186","ticket_reference":"HDT55271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List ","ticket_address_1":"Flat 9, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/07\/23","activity_end":"2023-07-19 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66705","activity_notes":"19TH WEDNESDAY TENANT AT HOME BUT COLLECT KEYS IN CASE skylight neds to be redecorated\/ checked it leak has stopped - please quote ","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2023 16:50 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 16:50 (sandra)<\/b>to be scheduled <\/p>

14\/07\/2023 12:47 (sandra)<\/b>waiting on access date <\/p>

14\/07\/2023 15:08 (sandra)<\/b>BOOKD 19TH <\/p>

19\/07\/2023 14:53 (alan)<\/b>Refit wall light to wll<\/p>

20\/07\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57327","activity_ticket_id":"54196","ticket_reference":"HDT55281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical cupboard in the hallway to be fitted with locks","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Gerrard Street ","cs_id":"1550","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1550","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/23","activity_end":"2023-07-18 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66706","activity_notes":"electrical cupboard in the hallway to be fitted with locks","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 15:14 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 16:41 (sandra)<\/b>Tuesday 18th <\/p>

18\/07\/2023 14:43 (travis)<\/b>X1 bolt and X1 budget lock fitted to electrical cupboard.<\/p>

18\/07\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57328","activity_ticket_id":"54197","ticket_reference":"HDT55282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/23","activity_end":"2023-08-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66707","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 16:00 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 16:08 (sandra)<\/b>emailed for access <\/p>

14\/07\/2023 16:25 (sandra)<\/b>needs to be booked in August <\/p>

26\/07\/2023 10:47 (sandra)<\/b>emailed for the 10th August <\/p>

02\/08\/2023 11:57 (sandra)<\/b>confirmed <\/p>

15\/08\/2023 06:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/08\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57329","activity_ticket_id":"54198","ticket_reference":"HDT55283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"4th Floor, Flat 1, 62 Shaftesbury","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor, Flat 1, 62 Shaftesbury","cs_id":"1284","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1284","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/23","activity_end":"2023-08-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66708","activity_notes":"Gas compliance testing without PAT14th with Travis ","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 16:01 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 16:08 (sandra)<\/b>emailed for access <\/p>

14\/07\/2023 16:25 (sandra)<\/b>needs to be booked in August <\/p>

26\/07\/2023 10:41 (sandra)<\/b>emailed for 10th <\/p>

02\/08\/2023 11:57 (sandra)<\/b>confirmed <\/p>

15\/08\/2023 06:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/08\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57330","activity_ticket_id":"54199","ticket_reference":"HDT55284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1325","cs_address_2":"68 Shaftesbury Avneue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/23","activity_end":"2023-08-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66709","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 16:02 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 16:09 (sandra)<\/b>emailed for access <\/p>

14\/07\/2023 16:25 (sandra)<\/b>needs to be booked in August <\/p>

26\/07\/2023 10:40 (sandra)<\/b>emailed for 9th <\/p>

02\/08\/2023 11:58 (sandra)<\/b>confirmed <\/p>

10\/08\/2023 05:59 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/08\/2023 08:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57331","activity_ticket_id":"54201","ticket_reference":"HDT55286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/23","activity_end":"2023-08-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66710","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 16:04 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 16:09 (sandra)<\/b>emailed for access <\/p>

14\/07\/2023 16:26 (sandra)<\/b>needs to be booked in August <\/p>

26\/07\/2023 10:39 (sandra)<\/b>emailed for 9th <\/p>

02\/08\/2023 11:58 (sandra)<\/b>confirmed <\/p>

10\/08\/2023 05:59 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/08\/2023 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57332","activity_ticket_id":"54200","ticket_reference":"HDT55285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1356","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1356","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/23","activity_end":"2023-08-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66711","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2023 16:03 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 16:12 (sandra)<\/b>emailed for access <\/p>

18\/07\/2023 12:49 (sandra)<\/b>to be booked in in August <\/p>

26\/07\/2023 10:40 (sandra)<\/b>emailed for 9th <\/p>

02\/08\/2023 11:58 (sandra)<\/b>confirmed <\/p>

10\/08\/2023 05:59 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/08\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57333","activity_ticket_id":"54202","ticket_reference":"HDT55287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2188","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2188","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/23","activity_end":"2023-08-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66712","activity_notes":"EICR (NICEic)","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2023 16:05 (System)<\/b>Ticket Created<\/p>

14\/07\/2023 16:10 (sandra)<\/b>emailed for access <\/p>

14\/07\/2023 16:26 (sandra)<\/b>needs to be booked in August <\/p>

01\/08\/2023 10:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57334","activity_ticket_id":"54203","ticket_reference":"HDT55288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into management office:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2A Gerrard Place","cs_id":"2636","cs_address_2":"","cs_town":"London","cs_postcode":"Wc1","ticket_client_site":"2636","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/23","activity_end":"2023-07-16 19:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66713","activity_notes":"Leak into management office: leak is coming from upstairs and next door and flooding into the manager's officer in the basement ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2023 19:28 (System)<\/b>Ticket Created<\/p>

16\/07\/2023 20:27 (roy)<\/b>Visited Saturday night but unable to investigate fully due to restaurant not allowing access into the ladoes toilet.They allowed quick visual but arranged for me to return Sunday morning.Metro had carried out 3 days work recently and thought it was same problem.<\/p>

16\/07\/2023 20:33 (roy)<\/b>Returned Sunday morning and searched for leak in ladies toilets.Did find that 3 x hand basins are not secure to worktop and on Saturday evening there was a lot of of water on the floor and worktopAfter investigating I found water dripping from these hand basins.Need securing with black silicone.But this not the main cause of leak.Found in hairdressers the washing machine waste pipe leaking badly when machine is drainedTurned off machine and advised not to use.This is difficult to get to and machines need pulling out to get to pipe (Tumble dryer sitting on washing machine)<\/p>

17\/07\/2023 11:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57335","activity_ticket_id":"54204","ticket_reference":"HDT55289","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"MDR\/SW\/15694 - repairs to door frame","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/23","activity_end":"2023-07-20 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66714","activity_notes":"repairs to door framethursday at 8am ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 11:35 (sandra)<\/b>emailed for Thursday 20th <\/p>

17\/07\/2023 16:49 (sandra)<\/b>confirmed 8am on Thursday 20th<\/p>

20\/07\/2023 10:04 (travis)<\/b>Repairs to various white plastic cladding in kitchen areas.<\/p>

20\/07\/2023 10:12 (jane)<\/b>(Ticket Closed)<\/p>

21\/07\/2023 10:49 (travis)<\/b>Mastic seal in kitchen area <\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57336","activity_ticket_id":"54205","ticket_reference":"HDT55290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace bathroom lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat","cs_id":"2612","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2612","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/23","activity_end":"2023-07-17 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66715","activity_notes":"Replace bathroom lights and check on extractor fan knock for access ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 10:03 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:57 (alan)<\/b>Due to lamps being obsolete for lights in kitchen and bathroom. Replace fittings with LED down lighters<\/p>

18\/07\/2023 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57337","activity_ticket_id":"54206","ticket_reference":"HDT55291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15702 - replacement glass ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1829","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1829","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"19\/07\/23","activity_end":"2023-07-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66716","activity_notes":"replacement glass ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2023 11:34 (sandra)<\/b>emailed for Wednesday 19th<\/p>

18\/07\/2023 11:47 (sandra)<\/b>confirmed for Wednesday. Pat to call Iain for access <\/p>

20\/07\/2023 09:18 (iain)<\/b>Remove window for glazing.<\/p>

20\/07\/2023 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57338","activity_ticket_id":"54206","ticket_reference":"HDT55291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15702 - replacement glass ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1829","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1829","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/07\/23","activity_end":"2023-07-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66717","activity_notes":"replacement glass Wednesday morning with keys to take out the window ready for Pat to reglaze.","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 11:34 (sandra)<\/b>emailed for Wednesday 19th<\/p>

18\/07\/2023 11:47 (sandra)<\/b>confirmed for Wednesday. Pat to call Iain for access <\/p>

20\/07\/2023 09:18 (iain)<\/b>Remove window for glazing.<\/p>

20\/07\/2023 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57339","activity_ticket_id":"54207","ticket_reference":"HDT55292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement extractor fan for the bathroom ","ticket_address_1":"3rd Floor Flat","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"3rd Floor Flat","cs_id":"2612","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2612","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/23","activity_end":"2023-07-17 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66718","activity_notes":"Replacement extractor fan for the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 10:47 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:55 (alan)<\/b>Replace faulty ceiling extractor fans in both kitchen and bathroom <\/p>

18\/07\/2023 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57340","activity_ticket_id":"54208","ticket_reference":"HDT55293","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/MDR\/15697 - Replacement hand dryer:","ticket_address_1":"39 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street","cs_id":"2633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66719","activity_notes":"Replacement hand dryer:Can I request the new hand dryer is exactly the same as the other one?","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 11:34 (sandra)<\/b>on order <\/p>

20\/07\/2023 12:48 (sandra)<\/b>w\/c 31st delivery <\/p>

25\/07\/2023 09:35 (alan)<\/b>Quoted works <\/p>

25\/07\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57341","activity_ticket_id":"54209","ticket_reference":"HDT55294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alarm replacement and sink waste replacement ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1803","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/23","activity_end":"2023-07-19 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66720","activity_notes":"alarm replacement and sink waste replacement ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 11:30 (System)<\/b>Ticket Created<\/p>

17\/07\/2023 11:30 (sandra)<\/b>waste parts on order <\/p>

20\/07\/2023 06:19 (michaelk)<\/b>Attended site to replace basin waste in bathroom. Removed counter top to access waste pipework as the chrome waste was also replaced due to corrosion. Replace adjustable trap, pipework and 40mm mcalpine elbow. Resealed counter top on completion. 2hrs labour plus parts, total 144 ex vat.<\/p>

20\/07\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57342","activity_ticket_id":"54210","ticket_reference":"HDT55295","ticket_client":"2108","client_name":"Forty Group","ticket_title":"Replace bike shed lock ","ticket_address_1":"Network Hub","ticket_address_2":"300 Kensal Road Kensal Rise ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W10 5BE","cs_address_1":"Network Hub","cs_id":"2462","cs_address_2":"300 Kensal Road Kensal Rise ","cs_town":"London ","cs_postcode":"W10 5BE","ticket_client_site":"2462","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/23","activity_end":"2023-07-19 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66721","activity_notes":"Replace bike shed hasp picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 11:31 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 11:46 (sandra)<\/b>lock code is 1975<\/p>

19\/07\/2023 16:50 (roy)<\/b>Redrilled holes and fitted coach bolts so can not be undone from outside<\/p>

19\/07\/2023 21:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57343","activity_ticket_id":"54211","ticket_reference":"HDT55296","ticket_client":"2116","client_name":"Bancone ","ticket_title":"no hot water ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/23","activity_end":"2023-07-17 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66722","activity_notes":"no hot water fuse has blown and still no hot water ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 13:26 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 06:33 (michaelk)<\/b>Attended site to investigate hot water fault. Reset the power in the basement plantroom and tested both water heater elements, finding the lower element at fault.The replacement element will be quoted.2hrs labour 95<\/p>

18\/07\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57344","activity_ticket_id":"54212","ticket_reference":"HDT55297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from one of the flats ","ticket_address_1":"36 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane","cs_id":"2599","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2599","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/23","activity_end":"2023-07-18 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66723","activity_notes":"leak from one of the flats ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 14:36 (System)<\/b>Ticket Created<\/p>

17\/07\/2023 14:37 (sandra)<\/b>waiting on access from one of the flats <\/p>

18\/07\/2023 10:53 (sandra)<\/b>You can access flat 1 and 3 any time, use code 2122# for both.Flat 1 there may be guests in so please knock on the door before entering and before going in and NOT TO LOCK BOTTOM LOCK <\/p>

19\/07\/2023 09:08 (michaelk)<\/b>Attended site to investigate reported leak in the basement of cafe nero. Inspected recent drainage work from the roof of 36 St martins, through into the ground floor of cafe nero, which was completely water tight with no issues. We inspected the basement of cafe nero and found that this section, at the ceiling of the basement, was leaking when the flats were operating. This section of drainage requires replacing, which will need to be completely opened up at ground and basement level for a repair to be possible.2 hrs labour 2 x engineers 190<\/p>

19\/07\/2023 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57345","activity_ticket_id":"54174","ticket_reference":"HDT55259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15691 - Replacement main front door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Wardour Street ","cs_id":"1298","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1298","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/07\/23","activity_end":"2023-07-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66724","activity_notes":"Replacement main front door to be decorated Tuesday 25thdoor being fitted Monday. keys from Lilians office ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2023 14:29 (michael)<\/b>Delivered to office on Thursday 20th July <\/p>

17\/07\/2023 14:52 (sandra)<\/b>emailed for Monday and Tuesday 24th and 25th <\/p>

17\/07\/2023 16:28 (sandra)<\/b>booked for Monday to fit and Tuesday to redecorate <\/p>

21\/07\/2023 12:35 (travis)<\/b>Collection and delivery to site of hardwood door,ready for fitment on Monday.<\/p>

21\/07\/2023 12:35 (travis)<\/b>Collection and delivery to site of hardwood door,ready for fitment on Monday.<\/p>

24\/07\/2023 16:10 (travis)<\/b>Replacement hardwood front door.<\/p>

25\/07\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57346","activity_ticket_id":"54213","ticket_reference":"HDT55298","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen hob is not working and not lighting has checked the gas supply it is definitely on","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/23","activity_end":"2023-07-20 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66725","activity_notes":"kitchen hob is not working and not lightinghas checked the gas supply it is definitely onACCESS WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2023 15:16 (System)<\/b>Ticket Created<\/p>

17\/07\/2023 15:16 (sandra)<\/b>waiting on access <\/p>

19\/07\/2023 14:37 (sandra)<\/b>chased Emily again <\/p>

20\/07\/2023 12:47 (sandra)<\/b>with keys 20\/7<\/p>

21\/07\/2023 05:52 (michaelk)<\/b>Attended site to investigate gas hob reported fault. Traced the problem to the electrical spur which was reinstated. Tested the safety operation of the hob and left fully operational. 2hrs labour 95<\/p>

21\/07\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57347","activity_ticket_id":"54215","ticket_reference":"HDT55300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom basin is leaking from underneath and hob repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat","cs_id":"2612","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2612","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/23","activity_end":"2023-07-18 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66726","activity_notes":"Bathroom basin is leaking from underneathenter with keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 09:27 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:34 (sandra)<\/b>keys today<\/p>

19\/07\/2023 09:13 (michaelk)<\/b>Attended site to reseal the basin waste following the lino and floor replacement. 1hr labour 50<\/p>

19\/07\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2023 14:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2023 06:15 (michaelk)<\/b>Attended site to investigate hob failure. Stripped down hob and inspected burner, finding that the rear left electrode was faulty. Replaced items and tested operation. Rebuilt hob and left in full working order. 3hrs labour plus parts, total 168.40 ex vat.<\/p>

20\/07\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57348","activity_ticket_id":"54217","ticket_reference":"HDT55302","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replace lock on 4th floor hatch to the roof ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/07\/23","activity_end":"2023-07-19 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66727","activity_notes":"Replace lock on 4th floor hatch to the roof ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 10:28 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 11:45 (sandra)<\/b>booked for wednesday 19th <\/p>

19\/07\/2023 10:50 (travis)<\/b>Lock replacement.<\/p>

19\/07\/2023 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57349","activity_ticket_id":"54218","ticket_reference":"HDT55303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/23","activity_end":"2023-07-18 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66728","activity_notes":"list of works - TENANT HOME FOR ACCESS measure up for blackout blinds in both bedroomsfridge needs to be levelled as it is leaningfilter in the extract needs cleaning. ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 10:39 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:40 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

18\/07\/2023 13:17 (travis)<\/b>List of works,Alan attended to confirm extractor is broken.<\/p>

18\/07\/2023 13:44 (sandra)<\/b>ordered a replacement bar mixer for this job, authorised by lilian. <\/p>

19\/07\/2023 09:12 (michaelk)<\/b>Attended site to inspect faulty shower handle. The bar mixer due to age, requires changing. The appropriate part has been ordered. 1hr labour 50<\/p>

21\/07\/2023 11:42 (sandra)<\/b>access 21\/7<\/p>

24\/07\/2023 06:57 (michaelk)<\/b>Attended site to replace bar mixer shower. Installed new grohe mixer, commissioned and left in full working order. 3hrs labour plus parts, total 279 ex vat.<\/p>

25\/07\/2023 06:35 (michaelk)<\/b>Attended site to replace the shower due to a damaged component. We had difficulty isolating the water supply to the flat following the refurbishment, which led us to freeze the mains in the boiler cupboard. The job was finally completed and the new grohe shower commissioned leaving in full working order. 4hrs labour plus parts, total 324 ex vat.<\/p>

25\/07\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57350","activity_ticket_id":"54218","ticket_reference":"HDT55303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/23","activity_end":"2023-07-21 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66729","activity_notes":"list of works - tenant home for access shower control is broken","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 10:39 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:40 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

18\/07\/2023 13:17 (travis)<\/b>List of works,Alan attended to confirm extractor is broken.<\/p>

18\/07\/2023 13:44 (sandra)<\/b>ordered a replacement bar mixer for this job, authorised by lilian. <\/p>

19\/07\/2023 09:12 (michaelk)<\/b>Attended site to inspect faulty shower handle. The bar mixer due to age, requires changing. The appropriate part has been ordered. 1hr labour 50<\/p>

21\/07\/2023 11:42 (sandra)<\/b>access 21\/7<\/p>

24\/07\/2023 06:57 (michaelk)<\/b>Attended site to replace bar mixer shower. Installed new grohe mixer, commissioned and left in full working order. 3hrs labour plus parts, total 279 ex vat.<\/p>

25\/07\/2023 06:35 (michaelk)<\/b>Attended site to replace the shower due to a damaged component. We had difficulty isolating the water supply to the flat following the refurbishment, which led us to freeze the mains in the boiler cupboard. The job was finally completed and the new grohe shower commissioned leaving in full working order. 4hrs labour plus parts, total 324 ex vat.<\/p>

25\/07\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57351","activity_ticket_id":"54216","ticket_reference":"HDT55301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb in fridge has gone ","ticket_address_1":"Flat 4","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2489","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2489","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/23","activity_end":"2023-07-19 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66730","activity_notes":"light bulb in fridge has gone BOOKED FOR WEDNESDAY collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 10:05 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:42 (sandra)<\/b>BOOKED FOR WEDNESDAY 19TH WITH KEYS BUT KNOCK FIRST <\/p>

19\/07\/2023 10:18 (roy)<\/b>Not a bulb issue but no power to fridge.Left working ok<\/p>

19\/07\/2023 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57352","activity_ticket_id":"54214","ticket_reference":"HDT55299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge hinge and bedroom door handle ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"2637","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2637","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/07\/23","activity_end":"2023-07-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66731","activity_notes":"The fridge door hinge is not working properly,COLLECT KEYS - BOOKED FOR FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 09:11 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:49 (sandra)<\/b>emailed for access <\/p>

18\/07\/2023 13:07 (sandra)<\/b>WEDNESDAY WITH KEYS BUT KNOCK FIRST <\/p>

19\/07\/2023 13:51 (travis)<\/b>Attended and repaired bedroom door handle,Leveled under counter fridge and have ordered x2 new hinges.<\/p>

20\/07\/2023 11:58 (sandra)<\/b>hinges on order expected 24th July <\/p>

24\/07\/2023 16:57 (sandra)<\/b>emailed for access on Friday <\/p>

27\/07\/2023 16:26 (sandra)<\/b>confirmed with keys Friday <\/p>

28\/07\/2023 11:22 (travis)<\/b>Replacement integrated hinges <\/p>

28\/07\/2023 11:46 (jane)<\/b>(Ticket Closed)<\/p>

10\/08\/2023 10:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/08\/2023 10:59 (sandra)<\/b>NTR as bedroom handle has come off again tenant home 17th Thursday <\/p>

17\/08\/2023 09:52 (travis)<\/b>Attended with tenant to repair a door handle,told by tenant that the handle had already been repaired and the problem was the freestanding fridge freezer door opens too far?.Not sure if the appliance belongs to the property or was brought in by tenant,either way the door is on pivot hinges and cannot be adjusted.Photos sent to office, awaiting further instructions.<\/p>

17\/08\/2023 09:56 (jane)<\/b>(Ticket Closed)<\/p>

17\/08\/2023 09:56 (sandra)<\/b>the bedroom door handle is fine. it was a second fridge\/freezer where the door opens too far <\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57353","activity_ticket_id":"54219","ticket_reference":"HDT55304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15576 - List of remedial works to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/08\/23","activity_end":"2023-08-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66732","activity_notes":"List of remedial works to common parts Works commencing on Wednesday 19th July ","activity_timesheet":null,"ticket_notes_combined":"

18\/07\/2023 10:55 (jane)<\/b>Works commencing on Wednesday 19th July <\/p>

26\/07\/2023 15:30 (alan)<\/b>Ply entrance floor <\/p>

31\/07\/2023 13:01 (alan)<\/b>Supply access for trade carpets <\/p>

01\/08\/2023 09:51 (sandra)<\/b>all decoration completed up to the bottom lobby. Need to return when the doors have been changed. - DS<\/p>

04\/08\/2023 15:23 (jane)<\/b>Aluminium safety signs on order - 1-3 days lead-time <\/p>

11\/08\/2023 18:05 (travis)<\/b>Make x6 half hr fire door's.<\/p>

16\/08\/2023 10:55 (jane)<\/b>Fire escape keep clear sign and Octagone Stop Emergency sign on order - 3 day lead-time <\/p>

17\/08\/2023 09:44 (sandra)<\/b>Dean - will be finished on Friday <\/p>

19\/08\/2023 15:48 (travis)<\/b>Cupboard doors.<\/p>

20\/08\/2023 19:19 (travis)<\/b>Common area works.<\/p>

22\/08\/2023 14:38 (jane)<\/b>More health and safety signs on order - 3-5 day lead-time <\/p>

22\/08\/2023 14:48 (jane)<\/b>FB2 double handle 2 lever rim locks on order x 6No <\/p>

25\/08\/2023 12:38 (travis)<\/b>List of works.Signage and locks.<\/p>

03\/09\/2023 11:06 (michael)<\/b>(Ticket Closed)<\/p>

16\/11\/2023 10:10 (jane)<\/b>Pictures frames on order - 3-5 day lead-time <\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57354","activity_ticket_id":"54219","ticket_reference":"HDT55304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15576 - List of remedial works to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/07\/23","activity_end":"2023-07-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66733","activity_notes":"List of remedial works to common parts ","activity_timesheet":null,"ticket_notes_combined":"

18\/07\/2023 10:55 (jane)<\/b>Works commencing on Wednesday 19th July <\/p>

26\/07\/2023 15:30 (alan)<\/b>Ply entrance floor <\/p>

31\/07\/2023 13:01 (alan)<\/b>Supply access for trade carpets <\/p>

01\/08\/2023 09:51 (sandra)<\/b>all decoration completed up to the bottom lobby. Need to return when the doors have been changed. - DS<\/p>

04\/08\/2023 15:23 (jane)<\/b>Aluminium safety signs on order - 1-3 days lead-time <\/p>

11\/08\/2023 18:05 (travis)<\/b>Make x6 half hr fire door's.<\/p>

16\/08\/2023 10:55 (jane)<\/b>Fire escape keep clear sign and Octagone Stop Emergency sign on order - 3 day lead-time <\/p>

17\/08\/2023 09:44 (sandra)<\/b>Dean - will be finished on Friday <\/p>

19\/08\/2023 15:48 (travis)<\/b>Cupboard doors.<\/p>

20\/08\/2023 19:19 (travis)<\/b>Common area works.<\/p>

22\/08\/2023 14:38 (jane)<\/b>More health and safety signs on order - 3-5 day lead-time <\/p>

22\/08\/2023 14:48 (jane)<\/b>FB2 double handle 2 lever rim locks on order x 6No <\/p>

25\/08\/2023 12:38 (travis)<\/b>List of works.Signage and locks.<\/p>

03\/09\/2023 11:06 (michael)<\/b>(Ticket Closed)<\/p>

16\/11\/2023 10:10 (jane)<\/b>Pictures frames on order - 3-5 day lead-time <\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57356","activity_ticket_id":"54220","ticket_reference":"HDT55305","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15690 - redecoration of the ladies toilets in the restaurant Viet Food ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34-36 Wardour Street ","cs_id":"1941","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1941","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/09\/23","activity_end":"2023-09-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66735","activity_notes":"redecoration of the ladies toilets in the restaurant Viet Food ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 13:21 (sandra)<\/b>WAITING ON DATE TO BOOK IN <\/p>

20\/07\/2023 12:46 (sandra)<\/b>asked for a date to complete <\/p>

01\/08\/2023 09:47 (sandra)<\/b>booked for 8th <\/p>

08\/08\/2023 09:14 (sandra)<\/b>to be rescheduled once Dean returns <\/p>

14\/08\/2023 14:39 (sandra)<\/b>booked for Thursday <\/p>

17\/08\/2023 09:45 (sandra)<\/b>Dean - started and returning over a few morning before restaurant opens <\/p>

31\/08\/2023 15:14 (sandra)<\/b>booked for Monday morning <\/p>

04\/09\/2023 09:24 (sandra)<\/b>4th<\/p>

06\/09\/2023 13:47 (sandra)<\/b>speak to Felix this afternoon to arrange the key for Wednesday <\/p>

12\/09\/2023 09:15 (dean)<\/b>Done 240.00<\/p>

12\/09\/2023 12:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57357","activity_ticket_id":"54221","ticket_reference":"HDT55306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to kitchen cabinet door faulty - Tenant will be home at 9am on Wednesday 19th July to provide access ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1313","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1313","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/23","activity_end":"2023-07-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66736","activity_notes":"To attend to kitchen cabinet door faulty - Tenant will be home at 9am on Wednesday 19th July to provide access ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 16:20 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 16:22 (jane)<\/b>Tenant will provide access at 9am on Wednesday 19th July <\/p>

19\/07\/2023 10:50 (roy)<\/b>Refixed cabinet door<\/p>

19\/07\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57358","activity_ticket_id":"54222","ticket_reference":"HDT55307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Towel rail not working - FOR WEDNESDAY 19TH JULY AT 9AM - TENANT WILL PROVIDE ACCESS ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/23","activity_end":"2023-07-19 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66737","activity_notes":"Towel rail not working - FOR WEDNESDAY 19TH JULY AT 9AM - TENANT WILL PROVIDE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 16:38 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 16:39 (jane)<\/b>FOR WEDNESDAY 19TH JULY AT 9AM - TENANT WILL PROVIDE ACCESS <\/p>

19\/07\/2023 11:05 (alan)<\/b>Please note its not flat 1a the address is flat 1.1Repair loose connection to fuse spur for bathroom tail rail<\/p>

19\/07\/2023 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57359","activity_ticket_id":"54223","ticket_reference":"HDT55308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3rd Floor landing - Common Parts lights - To replace a faulty lamp - can get access after 11am from the restaurant next door.","ticket_address_1":"15A Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15A Gerrard Street ","cs_id":"1762","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1762","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/23","activity_end":"2023-08-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66738","activity_notes":"3rd Floor landing - Common Parts lights - To replace a faulty lamp - can get access after 11am from the restaurant next door.","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 16:55 (System)<\/b>Ticket Created<\/p>

19\/07\/2023 14:56 (alan)<\/b>Investigation lights in common parts not workingTest though and found faulty connection, re-terminate cables Order replacement light fitting for 2nd floor <\/p>

09\/08\/2023 13:35 (sandra)<\/b>14th<\/p>

15\/08\/2023 15:25 (alan)<\/b>Replace 3 faulty emergency lights in common parts<\/p>

15\/08\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57360","activity_ticket_id":"54224","ticket_reference":"HDT55309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"4No lamps out in the common parts ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"1160","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1160","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/23","activity_end":"2023-07-19 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66739","activity_notes":"4No lamps out in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2023 09:10 (System)<\/b>Ticket Created<\/p>

19\/07\/2023 11:07 (alan)<\/b>Replace 4 blown lamps in the common parts <\/p>

19\/07\/2023 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57361","activity_ticket_id":"54225","ticket_reference":"HDT55310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"power from the under floor box in the central kitchen","ticket_address_1":"3rd Floor Office","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Office","cs_id":"2230","cs_address_2":"62 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2230","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/23","activity_end":"2023-07-19 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66740","activity_notes":"power from the under floor box in the central kitchen","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2023 09:36 (System)<\/b>Ticket Created<\/p>

19\/07\/2023 11:08 (alan)<\/b>Repair loose connection to socket for kitchen table <\/p>

19\/07\/2023 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57362","activity_ticket_id":"54226","ticket_reference":"HDT55311","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove unwanted items from the under croft of Old Brewers Yard","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/07\/23","activity_end":"2023-07-20 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66741","activity_notes":"Remove unwanted items from the under croft of Old Brewers Yard","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2023 09:52 (System)<\/b>Ticket Created<\/p>

19\/07\/2023 10:52 (travis)<\/b>Attended to assess how much rubbish is to be removed,Between one full van load, possibly two.<\/p>

20\/07\/2023 12:43 (sandra)<\/b>being collected 20\/7 may be 21\/7<\/p>

20\/07\/2023 14:51 (travis)<\/b>Rubbish removal x2 full van loads.<\/p>

20\/07\/2023 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57363","activity_ticket_id":"54227","ticket_reference":"HDT55312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge is leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/07\/23","activity_end":"2023-07-25 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66742","activity_notes":"fridge is leaking ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2023 10:38 (System)<\/b>Ticket Created<\/p>

19\/07\/2023 10:39 (sandra)<\/b>arranged for Monday 24th waiting on time <\/p>

20\/07\/2023 13:01 (sandra)<\/b>monday 12 - 4pm<\/p>

21\/07\/2023 16:49 (sandra)<\/b>tenant home for access <\/p>

26\/07\/2023 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57364","activity_ticket_id":"54228","ticket_reference":"HDT55313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15706 - New fire doors ","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/08\/23","activity_end":"2023-08-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66743","activity_notes":"New fire doors ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2023 09:36 (sandra)<\/b>fire doors need to be ordered MR<\/p>

09\/08\/2023 11:35 (sandra)<\/b>keys for access <\/p>

18\/08\/2023 14:55 (sandra)<\/b>emailed for access Thursday 24th<\/p>

18\/08\/2023 15:11 (sandra)<\/b>BOOKED FOR THURSDAY 24TH<\/p>

04\/09\/2023 09:27 (sandra)<\/b>Booked for Thursday 7th waiting confirmation <\/p>

06\/09\/2023 15:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57365","activity_ticket_id":"54229","ticket_reference":"HDT55314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty lights ","ticket_address_1":"Flat 3.01","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.01","cs_id":"1752","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1752","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/07\/23","activity_end":"2023-07-19 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66744","activity_notes":"faulty lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2023 11:12 (System)<\/b>Ticket Created<\/p>

19\/07\/2023 12:14 (alan)<\/b>Replace faulty dimmer module to bathroom lights <\/p>

19\/07\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57366","activity_ticket_id":"54215","ticket_reference":"HDT55300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom basin is leaking from underneath and hob repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat","cs_id":"2612","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2612","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/07\/23","activity_end":"2023-07-19 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66745","activity_notes":"Bathroo basin is leaking from underneathand hob repair ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 09:27 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:34 (sandra)<\/b>keys today<\/p>

19\/07\/2023 09:13 (michaelk)<\/b>Attended site to reseal the basin waste following the lino and floor replacement. 1hr labour 50<\/p>

19\/07\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2023 14:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/07\/2023 06:15 (michaelk)<\/b>Attended site to investigate hob failure. Stripped down hob and inspected burner, finding that the rear left electrode was faulty. Replaced items and tested operation. Rebuilt hob and left in full working order. 3hrs labour plus parts, total 168.40 ex vat.<\/p>

20\/07\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57367","activity_ticket_id":"54170","ticket_reference":"HDT55255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.3, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/07\/23","activity_end":"2023-07-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66746","activity_notes":"list of works fill the crack in the tiles with a similiar colour ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2023 14:34 (System)<\/b>Ticket Created<\/p>

11\/07\/2023 14:35 (sandra)<\/b>TUESDAY 17TH COLLECT KEYS IF TENANT IS OUT<\/p>

12\/07\/2023 15:45 (sandra)<\/b>Travis aware window restrictors are in reception for Tuesday 18th<\/p>

18\/07\/2023 10:39 (travis)<\/b>Window restrictors fitted to all windows (metal).Looked at broken floor tile in ensuite and found to be quite an unusual colour,I would need Lillian to look through her paper work from the last time it was refurbished so as to source a replacement.<\/p>

18\/07\/2023 10:52 (jane)<\/b>(Ticket Closed)<\/p>

19\/07\/2023 15:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/07\/2023 15:59 (sandra)<\/b>booked for Friday with keys <\/p>

21\/07\/2023 10:51 (travis)<\/b>Fill crack and corner damage to floor tile with colour matched mastic to prevent cuts to feet ect.<\/p>

21\/07\/2023 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57368","activity_ticket_id":"54230","ticket_reference":"HDT55315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown lamps in common parts ","ticket_address_1":"82 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"82 Shaftesbury Avenue","cs_id":"2375","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2375","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/23","activity_end":"2023-07-20 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66747","activity_notes":"Blown lamps in common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 10:23 (System)<\/b>Ticket Created<\/p>

21\/07\/2023 09:13 (alan)<\/b>Replace 3 blown lamps in common parts and replace broken lamp holder to wall light <\/p>

21\/07\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57369","activity_ticket_id":"54231","ticket_reference":"HDT55316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ground floor sensors not working ","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11 Gerrard Street ","cs_id":"2166","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2166","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/23","activity_end":"2023-07-20 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66748","activity_notes":"Ground floor sensors not working ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 10:24 (System)<\/b>Ticket Created<\/p>

21\/07\/2023 10:41 (alan)<\/b>Replace 2 faulty sensors for lights in common parts<\/p>

21\/07\/2023 10:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57370","activity_ticket_id":"54232","ticket_reference":"HDT55317","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/15707 - replacement immersion ","ticket_address_1":"39 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street","cs_id":"2633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2633","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/07\/23","activity_end":"2023-07-24 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66749","activity_notes":"replacement immersion ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 10:59 (sandra)<\/b>due in 3\/5 days <\/p>

25\/07\/2023 06:17 (michaelk)<\/b>Attended site to draindown the hws cylinder and to replace the lower element. Cleaned out debris whilst drained and fully tested the new element on completion. 4hrs labour plus parts, total 295.64 ex vat.<\/p>

25\/07\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57371","activity_ticket_id":"54233","ticket_reference":"HDT55318","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"constant running water from the toilet ","ticket_address_1":"Flat 4","ticket_address_2":"77 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2640","cs_address_2":"77 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2640","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/23","activity_end":"2023-07-26 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66750","activity_notes":"constant running water from the toilet ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 11:10 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 12:42 (sandra)<\/b>access with keys 20\/7<\/p>

21\/07\/2023 05:55 (michaelk)<\/b>Attended site to investigate reported fault with the toilet. Found that the toilet constantly running, which when stripped fown was the result of the inlet valve letting by. This was stripped down and replaced, however the valve requires changing, which has been ordered. 2hrs labour 95<\/p>

25\/07\/2023 16:38 (michaelk)<\/b>Collected replacement inlet valve and attended site to fit and leave in full working order. Tested on completion. 2hrs labour plus part, total 43.81 ex vat.<\/p>

25\/07\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57372","activity_ticket_id":"54234","ticket_reference":"HDT55319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof controller ","ticket_address_1":"Flat 3 ","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/08\/23","activity_end":"2023-08-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66751","activity_notes":"roof controller Roof windows controller","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 11:16 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 11:16 (sandra)<\/b>Tues 25th -after 11am - Roof windows controller<\/p>

26\/07\/2023 11:53 (sandra)<\/b>NO ACCESS RESCHEDULED TO FRIDAY <\/p>

26\/07\/2023 14:39 (alan)<\/b>Roof windows controller not workingReplacement controller needed <\/p>

03\/08\/2023 09:54 (sandra)<\/b>emailed Velux with details of roof controller and awaiting reply <\/p>

09\/08\/2023 13:47 (sandra)<\/b>details from velux have been obtained and sent to Alan to advise which controller to order<\/p>

16\/08\/2023 11:20 (sandra)<\/b>Alan to send link for controller <\/p>

16\/08\/2023 16:00 (jane)<\/b>Velux controller on order - 3 days - Royal Mail First Class Delivery <\/p>

18\/08\/2023 15:49 (sandra)<\/b>emailed for access on Thursday 24th <\/p>

21\/08\/2023 09:20 (sandra)<\/b>confirmed for Friday <\/p>

25\/08\/2023 15:17 (alan)<\/b>Supply and program new controller for velux windows and blinds <\/p>

25\/08\/2023 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57373","activity_ticket_id":"54236","ticket_reference":"HDT55321","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out annual lightning protection system inspection and certification ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/08\/23","activity_end":"2023-08-17 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66752","activity_notes":"To carry out annual lightning protection system inspection and certification ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2023 13:37 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 13:42 (jane)<\/b>Have requested a date from PTSG for their attendance <\/p>

01\/08\/2023 09:59 (jane)<\/b>Programmed in for 17th August <\/p>

17\/08\/2023 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57374","activity_ticket_id":"54237","ticket_reference":"HDT55322","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"toilet is overflowing ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/07\/23","activity_end":"2023-07-20 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66753","activity_notes":"toilet is overflowing ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2023 14:03 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 14:03 (sandra)<\/b>booked today <\/p>

20\/07\/2023 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57375","activity_ticket_id":"54238","ticket_reference":"HDT55323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not getting cold enough ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/07\/23","activity_end":"2023-07-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66754","activity_notes":"fridge not getting cold enough ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2023 14:05 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 14:06 (sandra)<\/b>booked for Thursday 27th waiting on access details <\/p>

20\/07\/2023 14:20 (sandra)<\/b>WITH KEYS 27TH THURSDAY 12 - 4PM<\/p>

27\/07\/2023 12:25 (roy)<\/b>Escaping gas.New fridge requiredRepair Aid to send in report<\/p>

27\/07\/2023 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57376","activity_ticket_id":"54239","ticket_reference":"HDT55324","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Can we have the water cleared from the room","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/23","activity_end":"2023-07-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66755","activity_notes":"Can we have the water cleared from the roomTUESDAY 25TH KEYS FROM OFFICE ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 14:08 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 14:36 (sandra)<\/b>25TH TUESDAY KEYS FROM OFFICE <\/p>

25\/07\/2023 12:28 (iain)<\/b>Clear water from roof.<\/p>

25\/07\/2023 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57377","activity_ticket_id":"54240","ticket_reference":"HDT55325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/08\/23","activity_end":"2023-08-10 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66756","activity_notes":"List of works:10th with keys TO DISCUSS WITH TENANT ON THE REDECORATION OF THE BATHROOM WHEN IT CAN BE DONE. PREFERRABLY WHEN THE TENANT IS ON HOLIDAY ","activity_timesheet":null,"ticket_notes_combined":"

20\/07\/2023 14:15 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 16:32 (sandra)<\/b>emailed for access <\/p>

24\/07\/2023 15:03 (sandra)<\/b>TUESDAY 10AM ONWARDS WITH TENANT <\/p>

25\/07\/2023 11:14 (jane)<\/b>Riser rail on order - expected in stock, end of week <\/p>

25\/07\/2023 11:26 (alan)<\/b>Look at AHU and found PCB board to be faulty and part is now obsolete, quote for replacement unit details taken and given to OfficeLook at dimmer switch is not working order new dimmer switches <\/p>

25\/07\/2023 11:56 (sandra)<\/b>decorating booked for 10th with keys <\/p>

25\/07\/2023 11:56 (sandra)<\/b>emailed nuaire with details. awaiting reply <\/p>

25\/07\/2023 12:28 (iain)<\/b>Shower riser on order.<\/p>

25\/07\/2023 12:30 (iain)<\/b>Supplied and fitted door viewer.Eased and adjusted lock and keep.<\/p>

26\/07\/2023 15:32 (alan)<\/b>Return to site and replace faulty dimmer switch in main room <\/p>

27\/07\/2023 16:52 (sandra)<\/b>arranging for Friday to fit the riser rail <\/p>

31\/07\/2023 08:44 (iain)<\/b>Supplied and fitted new shower riser.<\/p>

31\/07\/2023 19:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57378","activity_ticket_id":"54240","ticket_reference":"HDT55325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66757","activity_notes":"List of works:TUERSDAY FROM 10AM WITH TENANT \/check if the fan is working or needs a stronger fan?to replace air filterto check all dimmer switches\/ blinking lights","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 14:15 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 16:32 (sandra)<\/b>emailed for access <\/p>

24\/07\/2023 15:03 (sandra)<\/b>TUESDAY 10AM ONWARDS WITH TENANT <\/p>

25\/07\/2023 11:14 (jane)<\/b>Riser rail on order - expected in stock, end of week <\/p>

25\/07\/2023 11:26 (alan)<\/b>Look at AHU and found PCB board to be faulty and part is now obsolete, quote for replacement unit details taken and given to OfficeLook at dimmer switch is not working order new dimmer switches <\/p>

25\/07\/2023 11:56 (sandra)<\/b>decorating booked for 10th with keys <\/p>

25\/07\/2023 11:56 (sandra)<\/b>emailed nuaire with details. awaiting reply <\/p>

25\/07\/2023 12:28 (iain)<\/b>Shower riser on order.<\/p>

25\/07\/2023 12:30 (iain)<\/b>Supplied and fitted door viewer.Eased and adjusted lock and keep.<\/p>

26\/07\/2023 15:32 (alan)<\/b>Return to site and replace faulty dimmer switch in main room <\/p>

27\/07\/2023 16:52 (sandra)<\/b>arranging for Friday to fit the riser rail <\/p>

31\/07\/2023 08:44 (iain)<\/b>Supplied and fitted new shower riser.<\/p>

31\/07\/2023 19:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57379","activity_ticket_id":"54240","ticket_reference":"HDT55325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/23","activity_end":"2023-08-02 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66758","activity_notes":"List of works:TO DISCUSS WITH TENANT ON THE REDECORATION OF THE BATHROOM WHEN IT CAN BE DONE. PREFERRABLY WHEN THE TENANT IS ON HOLIDAY ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 14:15 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 16:32 (sandra)<\/b>emailed for access <\/p>

24\/07\/2023 15:03 (sandra)<\/b>TUESDAY 10AM ONWARDS WITH TENANT <\/p>

25\/07\/2023 11:14 (jane)<\/b>Riser rail on order - expected in stock, end of week <\/p>

25\/07\/2023 11:26 (alan)<\/b>Look at AHU and found PCB board to be faulty and part is now obsolete, quote for replacement unit details taken and given to OfficeLook at dimmer switch is not working order new dimmer switches <\/p>

25\/07\/2023 11:56 (sandra)<\/b>decorating booked for 10th with keys <\/p>

25\/07\/2023 11:56 (sandra)<\/b>emailed nuaire with details. awaiting reply <\/p>

25\/07\/2023 12:28 (iain)<\/b>Shower riser on order.<\/p>

25\/07\/2023 12:30 (iain)<\/b>Supplied and fitted door viewer.Eased and adjusted lock and keep.<\/p>

26\/07\/2023 15:32 (alan)<\/b>Return to site and replace faulty dimmer switch in main room <\/p>

27\/07\/2023 16:52 (sandra)<\/b>arranging for Friday to fit the riser rail <\/p>

31\/07\/2023 08:44 (iain)<\/b>Supplied and fitted new shower riser.<\/p>

31\/07\/2023 19:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57380","activity_ticket_id":"54238","ticket_reference":"HDT55323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not getting cold enough ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1613","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1613","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/23","activity_end":"2023-07-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66759","activity_notes":"collect keys for repairaid THURSDAY 27TH 12 - 4PM ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 14:05 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 14:06 (sandra)<\/b>booked for Thursday 27th waiting on access details <\/p>

20\/07\/2023 14:20 (sandra)<\/b>WITH KEYS 27TH THURSDAY 12 - 4PM<\/p>

27\/07\/2023 12:25 (roy)<\/b>Escaping gas.New fridge requiredRepair Aid to send in report<\/p>

27\/07\/2023 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57381","activity_ticket_id":"54241","ticket_reference":"HDT55326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15710 - New blinds to bedroom ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/08\/23","activity_end":"2023-08-01 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66760","activity_notes":"New blind to bedroom For Tuesday 1st August, access via keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 15:52 (jane)<\/b>Blinds on order anticipated dispatch date 8th August 2023<\/p>

27\/07\/2023 16:51 (sandra)<\/b>arranging access for Tuesday 1st <\/p>

28\/07\/2023 09:01 (jane)<\/b>For Tuesday 1st August, access via keys <\/p>

01\/08\/2023 11:05 (iain)<\/b>Supplied and fitted new blinds to bedrooms.<\/p>

01\/08\/2023 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57382","activity_ticket_id":"54235","ticket_reference":"HDT55320","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of panel in temper restaurant ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/07\/23","activity_end":"2023-07-24 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66761","activity_notes":"TO MEET MIKE KEEN AT 9.30 MONDAY TO REMOVE PANEL FOR HIM TO LOOK AT BIB TAPremoval of panel in temper restaurant Temper restaurant needs a panel removed so that the bib tap can be examined ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 12:05 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 16:35 (sandra)<\/b>access requested for Monday <\/p>

21\/07\/2023 10:48 (sandra)<\/b>requested access again and times of trading at the restaurant <\/p>

24\/07\/2023 16:20 (iain)<\/b>Access panel for Mike Keenan.<\/p>

25\/07\/2023 06:21 (michaelk)<\/b>Attended site to locate the mains water pipe feeding the outside tap from tempur restaurant. The seating area was cleared and a inspection hole was drilled to locate the pipe. Iain was then left to cut in a permanent access panel for us to carry out a permanent repair. 2hrs labour 95.The job requires a hot works permit and is being booked in via randall.<\/p>

25\/07\/2023 16:51 (sandra)<\/b>waiting on hot works permit <\/p>

01\/08\/2023 10:15 (sandra)<\/b>emailed for access early Friday 11th<\/p>

04\/08\/2023 11:07 (sandra)<\/b>emailed for update on date of attendance and permits <\/p>

08\/08\/2023 09:17 (sandra)<\/b>booked for Monday 14th. Restaurant is closed Mondays <\/p>

15\/08\/2023 06:34 (michaelk)<\/b>Attended site to cut out and replace boosted cold water pipework to the outside from temper restaurant. Completed pipework and installed a bib tap to the outside and fixed in position. Lagged the pipework and installed expanding foam to seal off any gaps. 4hrs labour plus parts, total 259.60 ex vat.<\/p>

15\/08\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57383","activity_ticket_id":"54242","ticket_reference":"HDT55327","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works :","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2188","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2188","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/23","activity_end":"2023-07-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66762","activity_notes":"List of works :WEDNESDAY 26TH AT 8AM WITH TENANTFlat 1st door(Lobby door) to adjust the closer not to slam shut.2nd door is not level and does not shut properly. Fire door strips damaged. To install peepholeSkylight blinds requires adjustment(need a tall ladder) Faulty Kitchen cabinet hingesFridge integrated door needs adjustment \/ check fridge rubber seal.","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 14:40 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 16:30 (sandra)<\/b>BOOKED FOR Wednesday 26th at 8am with tenant <\/p>

27\/07\/2023 09:51 (iain)<\/b>Eased and adjusted 1st door.Refixed integrated fridge.Overhauled kitchen cupboard doors.<\/p>

27\/07\/2023 09:51 (iain)<\/b>Returning with parts on Thursday.<\/p>

27\/07\/2023 14:03 (iain)<\/b>Eased and adjusted 2nd door.Replaced smoke seal.Fitted door viewer.<\/p>

27\/07\/2023 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57384","activity_ticket_id":"54243","ticket_reference":"HDT55328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind cords and floorboards ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/07\/23","activity_end":"2023-07-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66763","activity_notes":"MONDAY MORNING AT 8AM WITH TENANT FOR ACCESS -one of the cords on the blinds in our bedroom has worn through so they cannot be pulled up or made to open\/- some of the floorboards are a bit soft in one area in the hallway can you please take a look at it?","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 09:49 (System)<\/b>Ticket Created<\/p>

21\/07\/2023 09:50 (sandra)<\/b>emailed for access on Monday 8am <\/p>

21\/07\/2023 10:11 (sandra)<\/b>MONDAY MORNING AT 8AM WITH TENANT FOR ACCESS <\/p>

24\/07\/2023 16:19 (iain)<\/b>Details of blind and floor.<\/p>

25\/07\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>

26\/07\/2023 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2023 15:48 (jane)<\/b>Oak Blind on order - 3 weeks lead-time <\/p>

01\/08\/2023 11:43 (sandra)<\/b>emailed to fit blinds on Thursday <\/p>

01\/08\/2023 12:54 (sandra)<\/b>TENANT HOME ALL DAY FRIDAY <\/p>

04\/08\/2023 12:59 (iain)<\/b>Supplied and fitted new blind.<\/p>

04\/08\/2023 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57385","activity_ticket_id":"54244","ticket_reference":"HDT55329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15709 - Replacement window panes ","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/10\/23","activity_end":"2023-10-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66764","activity_notes":"Replacement window panes 11 - 3pm - Pat will call you half hour before and this is only to take final measurements ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2023 09:53 (sandra)<\/b>emailed for date to fit <\/p>

21\/07\/2023 15:11 (sandra)<\/b>final measurements to be taken Tuesday 11 - 3pm <\/p>

26\/07\/2023 11:50 (sandra)<\/b>waiting on glass order <\/p>

09\/08\/2023 10:29 (sandra)<\/b>emailed for update on fit date <\/p>

15\/08\/2023 14:38 (sandra)<\/b> Monday 21st with Pat. 11 - 3pm -<\/p>

22\/08\/2023 12:25 (sandra)<\/b>30\/08\/23, Wednesday - between 11 am and 3 pm5\/09\/23, Tuesday - between 11 am and 3 pmwaiting on confirmation <\/p>

25\/08\/2023 15:06 (sandra)<\/b>5th September 11 - 3pm <\/p>

05\/09\/2023 13:51 (sandra)<\/b>able did not attend and have been chased three times but according to their office they couldn't get hold of Pat. I have now had to reschedule and ask for further dates to book this in again <\/p>

05\/09\/2023 15:24 (sandra)<\/b>11- 3pm on 12th waiting for confirmation from Able <\/p>

07\/09\/2023 09:40 (sandra)<\/b>confirmed <\/p>

07\/09\/2023 11:55 (sandra)<\/b>able to call Iain half an hour before for him to give access for final measurements<\/p>

13\/09\/2023 11:35 (jane)<\/b>Able are chasing their suppliers today for a date and will come back to us <\/p>

19\/09\/2023 10:11 (jane)<\/b>Pat on sick leave and Able do not have the template details, Requesting another price from Prentice Glass <\/p>

21\/09\/2023 16:00 (jane)<\/b>Have instructed Prentice Glass as to their quote attached <\/p>

25\/09\/2023 15:36 (sandra)<\/b>emailed for dates to attend to fit the new glass <\/p>

25\/09\/2023 16:29 (sandra)<\/b>provisionally booked for the 19th 11- 3pm.will confirm nearer the time<\/p>

28\/09\/2023 14:19 (jane)<\/b>Requested access for Monday 2nd October for Prentice Glass to take final measurements <\/p>

28\/09\/2023 15:27 (jane)<\/b>Prentice Glass attending on 6th October between 11am and 3pm to take final measurements <\/p>

06\/10\/2023 11:48 (travis)<\/b>Access for glaziers to measure up for quote.<\/p>

11\/10\/2023 10:00 (jane)<\/b>Have chased Aprentice glass for a lead-time on the window panes <\/p>

12\/10\/2023 11:06 (jane)<\/b>Update from Prentice glass The Unit has been ordered with our supplier and their ETA to us is 26 OctoberOnce received and checked our glazing office will contact you to arrange glazing access<\/p>

26\/10\/2023 11:23 (jane)<\/b>Prentice glass have confirmed they now have the glass in stock and can fit tomorrow morning, I have emailed the client to see if we can access the property <\/p>

26\/10\/2023 11:48 (jane)<\/b>Client has confirmed access for tomorrow (Friday 27th October) from 11am to fit the new glass <\/p>

27\/10\/2023 14:25 (jane)<\/b>Note: Updated client :Unfortunately the glaziers have advised it is too dangerous to the fit the glass now, even though they are carrying out the glazing from the inside, as the restaurant below is far too busy and cannot take the risk of glass falling We have been advised to carry out the glazing between 8am and 11am before the restaurant opens, would this be possible for Wednesday 1st November please Awaiting clients reply <\/p>

31\/10\/2023 11:57 (jane)<\/b>Chasing client for another date <\/p>

03\/11\/2023 09:27 (jane)<\/b>Client would like 15th of November, Wednesday at 8 amJust waiting on Prentice glass to confirm <\/p>

03\/11\/2023 11:44 (jane)<\/b>All confirmed for 8am on Wednesday 15th November <\/p>

15\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57386","activity_ticket_id":"54245","ticket_reference":"HDT55330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"staircase needs fixing and window restrictors ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/08\/23","activity_end":"2023-08-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66765","activity_notes":"THURSDAY MORNING 17TH. CALL LILIAN AND SHE WILL GIVE YOU ACCESS The wood that holds the glass has come apart. Please make necessary repairs and also there are a few windows which needs restrictors.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 10:03 (System)<\/b>Ticket Created<\/p>

21\/07\/2023 10:08 (sandra)<\/b>emailed for access <\/p>

24\/07\/2023 16:22 (iain)<\/b>Refixed glass balustrade. Restrictors on order.<\/p>

28\/07\/2023 14:39 (jane)<\/b>Restrictors in stock, waiting on a date from Lilian as she wants to attend with the engineer <\/p>

01\/08\/2023 14:53 (sandra)<\/b>emailed for access again <\/p>

09\/08\/2023 10:25 (sandra)<\/b>emailed for update on access <\/p>

09\/08\/2023 11:42 (sandra)<\/b>emailed for Monday morning <\/p>

14\/08\/2023 13:24 (sandra)<\/b>emailed for Thursday <\/p>

16\/08\/2023 16:13 (sandra)<\/b>chased for Thursday 17th<\/p>

16\/08\/2023 16:37 (sandra)<\/b>THURSDAY MORNING WITH LILIAN FOR ACCESS 17TH <\/p>

17\/08\/2023 12:11 (iain)<\/b>Window restrictors.<\/p>

17\/08\/2023 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57387","activity_ticket_id":"54246","ticket_reference":"HDT55331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"towel rail issue tripped fuse","ticket_address_1":"Flat 1, 94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66766","activity_notes":"towel rail issue tripped fuse","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 10:56 (System)<\/b>Ticket Created<\/p>

21\/07\/2023 10:56 (sandra)<\/b>attendance today <\/p>

21\/07\/2023 11:18 (alan)<\/b>Called due to tail rail keeps tripping the power to flat Tested though and found the tail rail element to be faulty, disconnected element and order replacement Please rebook access for Tuesday afternoon <\/p>

21\/07\/2023 14:15 (sandra)<\/b>emailed for access Tuesday 25th at 1pm <\/p>

24\/07\/2023 09:17 (sandra)<\/b>confirmed with code 2570*<\/p>

26\/07\/2023 06:35 (alan)<\/b>Drain bathroom tail rail and remove from wallReplace faulty electrical element in tail rail, reinstall tail rail top up water in heating system test and leave working <\/p>

26\/07\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57388","activity_ticket_id":"54247","ticket_reference":"HDT55332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet not flushing ","ticket_address_1":"Flat 4, 17a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 17a Catherine Street ","cs_id":"1489","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1489","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/23","activity_end":"2023-07-21 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66767","activity_notes":"the toilet flush in our flat. The flush button seems to be malfunctioning. It is not easy to press and it does not always activate the flush.TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 11:50 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 06:59 (michaelk)<\/b>Attended site to investigate reported toilet flushing issue. Removed syphon and cleaned sir tubes, cistern and all seals. Rebuilt cistern components and tested. Toilet flush has been left in full working order, however replacement parts will be required if faults return. The tenant is going to monitor the situation. 2hrs labour 95<\/p>

24\/07\/2023 06:59 (michaelk)<\/b>Attended site to investigate reported toilet flushing issue. Removed syphon and cleaned sir tubes, cistern and all seals. Rebuilt cistern components and tested. Toilet flush has been left in full working order, however replacement parts will be required if faults return. The tenant is going to monitor the situation. 2hrs labour 95<\/p>

25\/07\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57389","activity_ticket_id":"54248","ticket_reference":"HDT55333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"noise from kitchen tap","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/23","activity_end":"2023-07-28 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66768","activity_notes":"Replacement kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 14:41 (System)<\/b>Ticket Created<\/p>

25\/07\/2023 10:57 (sandra)<\/b>new tap on order<\/p>

25\/07\/2023 16:55 (sandra)<\/b>emailed for access Wednesday 26th<\/p>

28\/07\/2023 09:49 (michaelk)<\/b>Attended site to supply and fit replacement kitchen tap. Completed installation and left in full working order. 3hrs labour plus parts, total 319 ex vat.<\/p>

28\/07\/2023 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57390","activity_ticket_id":"54249","ticket_reference":"HDT55334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15693 - Refurbishment. ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/08\/23","activity_end":"2023-08-25 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66769","activity_notes":"Refurbishment. Dean can you start the redecs on Wednesday 26th please ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 15:09 (jane)<\/b>Works commencing on Wednesday 26th July <\/p>

26\/07\/2023 09:48 (jane)<\/b>Dimmable downlights on order - expected in stock later part of week <\/p>

26\/07\/2023 14:49 (jane)<\/b>Anticipated dispatch date of blinds - 14th August <\/p>

26\/07\/2023 15:13 (jane)<\/b>Tiles expected to be delivered on 3rd August <\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

01\/08\/2023 05:01 (alan)<\/b>Replace downlighter in flat for LED fittings <\/p>

03\/08\/2023 15:47 (travis)<\/b>Flooring works <\/p>

07\/08\/2023 16:11 (iain)<\/b>List of works.<\/p>

08\/08\/2023 18:54 (iain)<\/b>List of works.<\/p>

09\/08\/2023 13:35 (sandra)<\/b>15th\/16th<\/p>

09\/08\/2023 16:08 (iain)<\/b>List of works.<\/p>

09\/08\/2023 17:07 (travis)<\/b>Flooring <\/p>

10\/08\/2023 15:41 (travis)<\/b>Bathroom floor works.<\/p>

11\/08\/2023 16:09 (iain)<\/b>List of works.<\/p>

11\/08\/2023 16:12 (iain)<\/b>List of works. Clearance.<\/p>

16\/08\/2023 09:22 (sandra)<\/b>Decorating finished until flooring has been <\/p>

16\/08\/2023 16:15 (iain)<\/b>List of works.<\/p>

17\/08\/2023 09:46 (sandra)<\/b>Dean - up to date. waiting on flooring and then can touch up skirting <\/p>

18\/08\/2023 06:32 (alan)<\/b>Replacement lights <\/p>

18\/08\/2023 09:52 (iain)<\/b>List of works<\/p>

24\/08\/2023 06:48 (michaelk)<\/b>Attended site to carry out a plumbing inspection to both bathrooms and hot water system.Main bathroom - The main bathroom toilet requires a syphon service kit as the cistern is now not flushing.The ensuite bathroom - The ensuite toilet pan is cracked and I have provided Mike with a cost to replace the pan. There is s cap required for the shower diverter and the bath pop up waste isn't working. The main shower head requires replacing.All items will be solved apart from the cracked pan. 2hrs labour 95<\/p>

31\/08\/2023 06:25 (michaelk)<\/b>Attended site to replace items previously reported from the plumbing inspection. Replaced the syphon from the bathroom toilet, ideal standard cover on the shower diverter and the shower head from the ensuite shower. 2hrs labour plus parts, total 254.94 ex vat.<\/p>

31\/08\/2023 06:27 (michaelk)<\/b>Attended site to cut out the splash back in the kitchen to allow the sockets to be fitted. Completed the work and left in full working order. 2hrs labour 95<\/p>

04\/09\/2023 09:47 (iain)<\/b>List of works.<\/p>

04\/09\/2023 10:30 (dean)<\/b>Done<\/p>

04\/09\/2023 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57391","activity_ticket_id":"54244","ticket_reference":"HDT55329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15709 - Replacement window panes ","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/11\/23","activity_end":"2023-11-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66770","activity_notes":"Replacement window panes ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2023 09:53 (sandra)<\/b>emailed for date to fit <\/p>

21\/07\/2023 15:11 (sandra)<\/b>final measurements to be taken Tuesday 11 - 3pm <\/p>

26\/07\/2023 11:50 (sandra)<\/b>waiting on glass order <\/p>

09\/08\/2023 10:29 (sandra)<\/b>emailed for update on fit date <\/p>

15\/08\/2023 14:38 (sandra)<\/b> Monday 21st with Pat. 11 - 3pm -<\/p>

22\/08\/2023 12:25 (sandra)<\/b>30\/08\/23, Wednesday - between 11 am and 3 pm5\/09\/23, Tuesday - between 11 am and 3 pmwaiting on confirmation <\/p>

25\/08\/2023 15:06 (sandra)<\/b>5th September 11 - 3pm <\/p>

05\/09\/2023 13:51 (sandra)<\/b>able did not attend and have been chased three times but according to their office they couldn't get hold of Pat. I have now had to reschedule and ask for further dates to book this in again <\/p>

05\/09\/2023 15:24 (sandra)<\/b>11- 3pm on 12th waiting for confirmation from Able <\/p>

07\/09\/2023 09:40 (sandra)<\/b>confirmed <\/p>

07\/09\/2023 11:55 (sandra)<\/b>able to call Iain half an hour before for him to give access for final measurements<\/p>

13\/09\/2023 11:35 (jane)<\/b>Able are chasing their suppliers today for a date and will come back to us <\/p>

19\/09\/2023 10:11 (jane)<\/b>Pat on sick leave and Able do not have the template details, Requesting another price from Prentice Glass <\/p>

21\/09\/2023 16:00 (jane)<\/b>Have instructed Prentice Glass as to their quote attached <\/p>

25\/09\/2023 15:36 (sandra)<\/b>emailed for dates to attend to fit the new glass <\/p>

25\/09\/2023 16:29 (sandra)<\/b>provisionally booked for the 19th 11- 3pm.will confirm nearer the time<\/p>

28\/09\/2023 14:19 (jane)<\/b>Requested access for Monday 2nd October for Prentice Glass to take final measurements <\/p>

28\/09\/2023 15:27 (jane)<\/b>Prentice Glass attending on 6th October between 11am and 3pm to take final measurements <\/p>

06\/10\/2023 11:48 (travis)<\/b>Access for glaziers to measure up for quote.<\/p>

11\/10\/2023 10:00 (jane)<\/b>Have chased Aprentice glass for a lead-time on the window panes <\/p>

12\/10\/2023 11:06 (jane)<\/b>Update from Prentice glass The Unit has been ordered with our supplier and their ETA to us is 26 OctoberOnce received and checked our glazing office will contact you to arrange glazing access<\/p>

26\/10\/2023 11:23 (jane)<\/b>Prentice glass have confirmed they now have the glass in stock and can fit tomorrow morning, I have emailed the client to see if we can access the property <\/p>

26\/10\/2023 11:48 (jane)<\/b>Client has confirmed access for tomorrow (Friday 27th October) from 11am to fit the new glass <\/p>

27\/10\/2023 14:25 (jane)<\/b>Note: Updated client :Unfortunately the glaziers have advised it is too dangerous to the fit the glass now, even though they are carrying out the glazing from the inside, as the restaurant below is far too busy and cannot take the risk of glass falling We have been advised to carry out the glazing between 8am and 11am before the restaurant opens, would this be possible for Wednesday 1st November please Awaiting clients reply <\/p>

31\/10\/2023 11:57 (jane)<\/b>Chasing client for another date <\/p>

03\/11\/2023 09:27 (jane)<\/b>Client would like 15th of November, Wednesday at 8 amJust waiting on Prentice glass to confirm <\/p>

03\/11\/2023 11:44 (jane)<\/b>All confirmed for 8am on Wednesday 15th November <\/p>

15\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57392","activity_ticket_id":"54250","ticket_reference":"HDT55335","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redecoration to leak stained ceiling ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/09\/23","activity_end":"2023-09-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66771","activity_notes":"Redecoration to leak stained ceiling ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2023 16:00 (System)<\/b>Ticket Created<\/p>

21\/07\/2023 16:53 (sandra)<\/b>to be scheduled <\/p>

01\/08\/2023 09:12 (sandra)<\/b>emailed for Tuesday 8th <\/p>

17\/08\/2023 09:17 (sandra)<\/b>emailed for 24th <\/p>

17\/08\/2023 09:32 (sandra)<\/b>(Placed On Hold) tenant moving out in a month <\/p>

17\/08\/2023 10:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57393","activity_ticket_id":"54251","ticket_reference":"HDT55336","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lighting unit needs replacing ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66772","activity_notes":"BOOKED TUESDAY 25TH AFTER MID DAY - TENANT HOME The lighting unit in the kitchen underneath the cupboards (to the left of the hob\/stove top) needs replacing. It's old, falling apart, and the light bulbs keep burning out. I unplugged it because it doesn't feel safe to have turned on. They replaced the lights underneath the cupboards on the right within the last year.I attached pictures of the old light in need of replacing and the new ones that they already replaced for reference.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 16:11 (System)<\/b>Ticket Created<\/p>

21\/07\/2023 16:52 (sandra)<\/b>alan to order part before we book in to fit <\/p>

24\/07\/2023 14:24 (sandra)<\/b>25TH AFTER MID DAY WITH TENANT <\/p>

25\/07\/2023 14:54 (alan)<\/b>Replace broken light under in kitchen <\/p>

25\/07\/2023 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57394","activity_ticket_id":"54252","ticket_reference":"HDT55337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Kitchen hob is not igniting:","ticket_address_1":"36 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street","cs_id":"2642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2642","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/23","activity_end":"2023-07-22 19:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66773","activity_notes":" Kitchen hob is not igniting: The hob is not igniting. Tenant believes this a gas powered hob, think this may be an issue with the ignition for the hob. ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2023 19:02 (System)<\/b>Ticket Created<\/p>

22\/07\/2023 20:56 (roy)<\/b>Gas was working but found fuse had blown for the ignition. All ok<\/p>

23\/07\/2023 19:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57395","activity_ticket_id":"54253","ticket_reference":"HDT55338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower head needs replacing\/repairing ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/07\/23","activity_end":"2023-07-24 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66774","activity_notes":"shower head needs replacing\/repairing if tenant is not home please collect key from top floor key box.The code for it is: 194","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 09:12 (System)<\/b>Ticket Created<\/p>

25\/07\/2023 06:27 (michaelk)<\/b>Attended site to inspect the shower following report of damage. The handset was found broken which required replacement. Collected new handset from supplier nd returned to replace. 2hrs labour plus part, total 159.75 ex vat.Note; there was further damage found to the lever on the cartridge, its still possible to use the shower, however a replacement is required. A quote is to follow.<\/p>

25\/07\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57396","activity_ticket_id":"54254","ticket_reference":"HDT55339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and spot light ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/07\/23","activity_end":"2023-07-24 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66775","activity_notes":"COLLECT KEYS THIS AFTERNOON BUT KNOCK FIRST boiler Could you please send someone to check the settings of the boiler (nothing wrong with it but it seems to be on all the time and have seen energy consumption increasing despite the tenant being away) please ask gas engineer to explain them how to use\/set the boiler?","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 09:16 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 12:44 (alan)<\/b>Replace 2 blown lamps in extractor hood and replace blown lamp in down lighter in bathroom <\/p>

25\/07\/2023 06:30 (michaelk)<\/b>Attended site to investigate the heating system\/controls following the tenants report. The controls have been confirmed working, however the wireless controller is a very old type and could be replaced to a more user friendly type. I will quote to mondernise the controller.2hrs labour 95<\/p>

25\/07\/2023 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57397","activity_ticket_id":"54254","ticket_reference":"HDT55339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and spot light ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/07\/23","activity_end":"2023-07-24 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66776","activity_notes":"COLLECT KEYS THIS AFTERNOON BUT KNOCK FIRST have an issue with one of the light spot that is broken in the bathroom and the light bulb of the extractor hood also broken.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 09:16 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 12:44 (alan)<\/b>Replace 2 blown lamps in extractor hood and replace blown lamp in down lighter in bathroom <\/p>

25\/07\/2023 06:30 (michaelk)<\/b>Attended site to investigate the heating system\/controls following the tenants report. The controls have been confirmed working, however the wireless controller is a very old type and could be replaced to a more user friendly type. I will quote to mondernise the controller.2hrs labour 95<\/p>

25\/07\/2023 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57398","activity_ticket_id":"54255","ticket_reference":"HDT55340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken window ","ticket_address_1":"2\/3rd Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/07\/23","activity_end":"2023-07-24 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66777","activity_notes":"broken window can you make safe and measure for new glasstake some photos please ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 09:21 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 16:21 (iain)<\/b>Made safe broken window ans details taken.<\/p>

25\/07\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57399","activity_ticket_id":"54256","ticket_reference":"HDT55341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair of main bathroom door needed ","ticket_address_1":"3rd Floor Flat, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 36 Gerrard Street ","cs_id":"2150","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2150","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/23","activity_end":"2023-07-26 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66778","activity_notes":"repair of main bathroom door needed please quote if it needs to be replaced.WITH KEYS ANY DAY ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 09:25 (System)<\/b>Ticket Created<\/p>

26\/07\/2023 08:59 (travis)<\/b>Attended to make a quote for new bathroom door,Six panel door required,Non fire door,new hinges and handle with lock ect.110 materials,One day labour.<\/p>

26\/07\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57400","activity_ticket_id":"54257","ticket_reference":"HDT55342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"End of tenancy refresh ","ticket_address_1":"Flat 3","ticket_address_2":"32-34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2021","cs_address_2":"32-34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2021","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/08\/23","activity_end":"2023-08-08 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66779","activity_notes":"Can you please arrange for a day to get the painter to take a look at the above flat for an end of tenancy refresh?I can meet him on site","activity_timesheet":null,"ticket_notes_combined":"

24\/07\/2023 09:53 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 15:24 (sandra)<\/b>(Placed On Hold) tenant has changed their mind <\/p>

24\/07\/2023 15:24 (sandra)<\/b>waiting on another date as tenant has changed their mind<\/p>

02\/08\/2023 16:05 (sandra)<\/b>emailed for an update on when the tenant is leaving <\/p>

02\/08\/2023 16:07 (sandra)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 15:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/08\/2023 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57401","activity_ticket_id":"54258","ticket_reference":"HDT55343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15715 - Refurbishment works ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/08\/23","activity_end":"2023-08-23 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66780","activity_notes":"Refurbishment works ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 17:01 (sandra)<\/b>Lilian wants to know how quickly this can be turned around <\/p>

03\/08\/2023 16:39 (iain)<\/b>List of works.<\/p>

04\/08\/2023 15:54 (iain)<\/b>List of works.<\/p>

04\/08\/2023 16:33 (jane)<\/b>Roller blinds on order - anticipated dispatch date - 10\/08\/2023<\/p>

10\/08\/2023 14:58 (travis)<\/b>Collection and delivery of fire door's.<\/p>

11\/08\/2023 16:08 (iain)<\/b>List of works. Doors.<\/p>

16\/08\/2023 09:37 (jane)<\/b>Redecoration works commencing on Monday 21st - will take 2\/3 days to complete <\/p>

18\/08\/2023 09:53 (iain)<\/b>List of works.<\/p>

25\/08\/2023 08:49 (dean)<\/b>Done 1400.00<\/p>

25\/08\/2023 15:20 (alan)<\/b>Supply and install 3 new lamp shades <\/p>

04\/09\/2023 09:48 (iain)<\/b>List of works.<\/p>

04\/09\/2023 18:12 (michael)<\/b>(Ticket Closed)<\/p>

05\/09\/2023 11:48 (iain)<\/b>List of works.<\/p>

05\/09\/2023 11:48 (iain)<\/b>List of works.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57402","activity_ticket_id":"54258","ticket_reference":"HDT55343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15715 - Refurbishment works ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/23","activity_end":"2023-08-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66781","activity_notes":"Refurbishment works ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 17:01 (sandra)<\/b>Lilian wants to know how quickly this can be turned around <\/p>

03\/08\/2023 16:39 (iain)<\/b>List of works.<\/p>

04\/08\/2023 15:54 (iain)<\/b>List of works.<\/p>

04\/08\/2023 16:33 (jane)<\/b>Roller blinds on order - anticipated dispatch date - 10\/08\/2023<\/p>

10\/08\/2023 14:58 (travis)<\/b>Collection and delivery of fire door's.<\/p>

11\/08\/2023 16:08 (iain)<\/b>List of works. Doors.<\/p>

16\/08\/2023 09:37 (jane)<\/b>Redecoration works commencing on Monday 21st - will take 2\/3 days to complete <\/p>

18\/08\/2023 09:53 (iain)<\/b>List of works.<\/p>

25\/08\/2023 08:49 (dean)<\/b>Done 1400.00<\/p>

25\/08\/2023 15:20 (alan)<\/b>Supply and install 3 new lamp shades <\/p>

04\/09\/2023 09:48 (iain)<\/b>List of works.<\/p>

04\/09\/2023 18:12 (michael)<\/b>(Ticket Closed)<\/p>

05\/09\/2023 11:48 (iain)<\/b>List of works.<\/p>

05\/09\/2023 11:48 (iain)<\/b>List of works.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57403","activity_ticket_id":"54259","ticket_reference":"HDT55344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please check if the above is fire rated or requires repairs ","ticket_address_1":"Flat 1, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"2380","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"2380","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/23","activity_end":"2023-07-26 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66782","activity_notes":"please check if the above is fire rated or requires repairs ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 11:03 (System)<\/b>Ticket Created<\/p>

26\/07\/2023 09:07 (travis)<\/b>Checked door for fire rating and found door to be a 30min rated fire door in good condition, although the fire\/smoke seals would need replacement.12 materials,Two hours labour.<\/p>

26\/07\/2023 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57404","activity_ticket_id":"54260","ticket_reference":"HDT55345","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replace faulty lamps on rear fire escape staircase","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66783","activity_notes":"Replace faulty lamps on rear fire escape staircase","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 11:10 (System)<\/b>Ticket Created<\/p>

26\/07\/2023 06:33 (alan)<\/b>Replace faulty lamps on ground floor and 1st floor rear staircase Check office areas for blown lamps Quote to follow to repair various faulty light fittings <\/p>

26\/07\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57405","activity_ticket_id":"54261","ticket_reference":"HDT55346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15717 - fire door repairs ","ticket_address_1":"Flat 2","ticket_address_2":"14 lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 2","cs_id":"2611","cs_address_2":"14 lisle Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2611","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/23","activity_end":"2023-07-31 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66784","activity_notes":"fire door repairs ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2023 11:41 (sandra)<\/b>emailed for access on 31st <\/p>

31\/07\/2023 14:58 (travis)<\/b>H&S Fire proofing works to apartment door.<\/p>

01\/08\/2023 09:56 (sandra)<\/b>timber on top of door needs to be painted. Dean is going to supply paint to Travis.<\/p>

01\/08\/2023 10:42 (sandra)<\/b>emailed for access <\/p>

01\/08\/2023 12:50 (sandra)<\/b>Not today. Will confirm later. lilian <\/p>

02\/08\/2023 12:09 (sandra)<\/b>emailed for update on access <\/p>

09\/08\/2023 10:19 (sandra)<\/b>emailed Lilian again for access <\/p>

09\/08\/2023 11:41 (sandra)<\/b>the tenant can give access tomorrow morning 9am. Thursday 10th<\/p>

10\/08\/2023 14:59 (travis)<\/b>Attended and painted top of door frame following h&s works,Adjusted door closer to tenants required speed.<\/p>

11\/08\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57406","activity_ticket_id":"54185","ticket_reference":"HDT55270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/23","activity_end":"2023-07-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66785","activity_notes":"List AFTER 12 PM TUESDAY WITH KEYS FIT NEW BLIND ","activity_timesheet":"2","ticket_notes_combined":"

13\/07\/2023 16:48 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 16:50 (sandra)<\/b>needs to be scheduled <\/p>

14\/07\/2023 12:47 (sandra)<\/b>waiting on access date <\/p>

14\/07\/2023 15:09 (sandra)<\/b>19TH WITH TENANT <\/p>

19\/07\/2023 12:45 (travis)<\/b>Attended property and given details for new blind to office <\/p>

19\/07\/2023 14:29 (jane)<\/b>Blind on order - dispatch date 21\/07\/2023<\/p>

24\/07\/2023 11:30 (sandra)<\/b>booked for tomorrow after 12pm?If so, please collect management keysTUESDAY 25TH<\/p>

25\/07\/2023 16:05 (iain)<\/b>Supplied and fitted blind.<\/p>

25\/07\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57407","activity_ticket_id":"54262","ticket_reference":"HDT55347","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Hi. each time we turn on the cooker extraction unit, it trips the kitchen light circuit","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66786","activity_notes":"Hi. each time we turn on the cooker extraction unit, it trips the kitchen light circuit25TH TUESDAY AFTER 1.30 COLLECT KEYS BUT CLEANER MAY BE THERE ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 11:41 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 13:43 (sandra)<\/b>BOOKED AFTER 1.30 WITH KEYS 25TH<\/p>

26\/07\/2023 06:22 (alan)<\/b>Test thought circuit repair loose connection and replace 2 blown lamps<\/p>

26\/07\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>

11\/08\/2023 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2023 11:36 (sandra)<\/b>Tested thought circuit, repaired loose connection and replaced 2 blown lamps<\/p>

16\/08\/2023 16:36 (sandra)<\/b>Friday 9 - 11 am with tenant <\/p>

18\/08\/2023 09:23 (sandra)<\/b>can we re-schedule to between 9-11 next Friday instead? "25TH<\/p>

25\/08\/2023 15:18 (alan)<\/b>Test thought circuit to kitchen replace MCB for circuit and leave working <\/p>

25\/08\/2023 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57408","activity_ticket_id":"54263","ticket_reference":"HDT55348","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66787","activity_notes":"list of works Tuesday 25th after 1.30 with keys The lighting in the living room is too strong, please make it weaker.To turn on the light in the living room there is only one switch, which means there is no light or too much light, please split that.","activity_timesheet":null,"ticket_notes_combined":"

24\/07\/2023 13:16 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 14:27 (sandra)<\/b>Tuesday 25th with keys after 1.30<\/p>

25\/07\/2023 16:41 (michaelk)<\/b>Attended site to investigate the report of all toilet flushes being stiff to operate. Inspected air tubes to the cisterns and found all of the internal parts to the cisterns in poor condition. I will provide a quote to replace all the internal syphon and inlet valves to all four toilets. 2hrs labour 95<\/p>

25\/07\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>

25\/07\/2023 16:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2023 06:30 (alan)<\/b>On looking at system you cannot turn the kitchen lights on without turning all the lights on however, This is an electric switching system ( mode lighting) which needs a specialist contractor to reprogram itAll the downlights are halogen lamps hence tenant is committing on the heat coming from lamps to replace lamps for LED you work need to check with specialist lighting contractor that the system is capable of taking LED lamps <\/p>

26\/07\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57409","activity_ticket_id":"54264","ticket_reference":"HDT55349","ticket_client":"2156","client_name":"S Laurent ","ticket_title":"MDR\/SW\/15713 - Shower repairs ","ticket_address_1":"Flat 6","ticket_address_2":"23-25 Montagu Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1H 7EZ","cs_address_1":"Flat 6","cs_id":"2641","cs_address_2":"23-25 Montagu Street ","cs_town":"London","cs_postcode":"W1H 7EZ","ticket_client_site":"2641","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/07\/23","activity_end":"2023-07-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66788","activity_notes":"Shower repairs 8am on Thursday 27th ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2023 12:47 (sandra)<\/b> 8am on Thursday 27th<\/p>

27\/07\/2023 09:54 (iain)<\/b>Descaled shower head.Cut out and mastic shower tray.<\/p>

27\/07\/2023 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57410","activity_ticket_id":"54265","ticket_reference":"HDT55350","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/15712 - Additional power sockets in the Main Hall ","ticket_address_1":"Barnard's Inn Hall ","ticket_address_2":"Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC1N 2HH","cs_address_1":"Barnard's Inn Hall ","cs_id":"1768","cs_address_2":"Holborn","cs_town":"London","cs_postcode":"EC1N 2HH","ticket_client_site":"1768","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/23","activity_end":"2023-08-14 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66789","activity_notes":"Additional power sockets in the Main Hall BOOKED WEDNESDAY 2ND AT 8.30","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 14:18 (sandra)<\/b>works to be undertaken before the 14th August <\/p>

24\/07\/2023 14:32 (sandra)<\/b>BOOKED WEDNESDAY 2ND AUGUST 8.30 <\/p>

02\/08\/2023 13:28 (alan)<\/b>Quoted works To return Monday 14\/8\/23<\/p>

02\/08\/2023 16:50 (roy)<\/b>Assist Alan with high level sockets and other sockets<\/p>

09\/08\/2023 13:34 (sandra)<\/b>14th <\/p>

15\/08\/2023 15:25 (alan)<\/b>Quoted works <\/p>

15\/08\/2023 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57411","activity_ticket_id":"54263","ticket_reference":"HDT55348","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/07\/23","activity_end":"2023-07-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66790","activity_notes":"list of works TUESDAY 25TH AFTER 1.30 WITH KEYS To Flush the toilets, need to press very strong, please make it easier.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 13:16 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 14:27 (sandra)<\/b>Tuesday 25th with keys after 1.30<\/p>

25\/07\/2023 16:41 (michaelk)<\/b>Attended site to investigate the report of all toilet flushes being stiff to operate. Inspected air tubes to the cisterns and found all of the internal parts to the cisterns in poor condition. I will provide a quote to replace all the internal syphon and inlet valves to all four toilets. 2hrs labour 95<\/p>

25\/07\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>

25\/07\/2023 16:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2023 06:30 (alan)<\/b>On looking at system you cannot turn the kitchen lights on without turning all the lights on however, This is an electric switching system ( mode lighting) which needs a specialist contractor to reprogram itAll the downlights are halogen lamps hence tenant is committing on the heat coming from lamps to replace lamps for LED you work need to check with specialist lighting contractor that the system is capable of taking LED lamps <\/p>

26\/07\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57412","activity_ticket_id":"54266","ticket_reference":"HDT55351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer showing error E13","ticket_address_1":"Flat 1","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/08\/23","activity_end":"2023-08-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66791","activity_notes":"washer\/dryer showing error E13","activity_timesheet":null,"ticket_notes_combined":"

24\/07\/2023 14:31 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 14:31 (sandra)<\/b>booked 27th 12 - 4pm<\/p>

26\/07\/2023 12:00 (sandra)<\/b>tenant for access <\/p>

28\/07\/2023 09:44 (jane)<\/b>Door lock on order for washer\/dryer <\/p>

03\/08\/2023 11:12 (sandra)<\/b>Could we arrange a visit for Tuesday, 08\/08, between 12pm and 5pm? <\/p>

04\/08\/2023 11:10 (sandra)<\/b>advised 9th <\/p>

04\/08\/2023 11:37 (sandra)<\/b>can only do Tuesday 8th or the following week.<\/p>

08\/08\/2023 14:00 (roy)<\/b>With Repair Aid Replace heating element in machine<\/p>

09\/08\/2023 11:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57413","activity_ticket_id":"54235","ticket_reference":"HDT55320","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of panel in temper restaurant ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/23","activity_end":"2023-08-14 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66792","activity_notes":"Booked for 14th August - restaurant is closed removal of panel in temper restaurant Temper restaurant needs a panel removed so that the bib tap can be examined ","activity_timesheet":"2","ticket_notes_combined":"

20\/07\/2023 12:05 (System)<\/b>Ticket Created<\/p>

20\/07\/2023 16:35 (sandra)<\/b>access requested for Monday <\/p>

21\/07\/2023 10:48 (sandra)<\/b>requested access again and times of trading at the restaurant <\/p>

24\/07\/2023 16:20 (iain)<\/b>Access panel for Mike Keenan.<\/p>

25\/07\/2023 06:21 (michaelk)<\/b>Attended site to locate the mains water pipe feeding the outside tap from tempur restaurant. The seating area was cleared and a inspection hole was drilled to locate the pipe. Iain was then left to cut in a permanent access panel for us to carry out a permanent repair. 2hrs labour 95.The job requires a hot works permit and is being booked in via randall.<\/p>

25\/07\/2023 16:51 (sandra)<\/b>waiting on hot works permit <\/p>

01\/08\/2023 10:15 (sandra)<\/b>emailed for access early Friday 11th<\/p>

04\/08\/2023 11:07 (sandra)<\/b>emailed for update on date of attendance and permits <\/p>

08\/08\/2023 09:17 (sandra)<\/b>booked for Monday 14th. Restaurant is closed Mondays <\/p>

15\/08\/2023 06:34 (michaelk)<\/b>Attended site to cut out and replace boosted cold water pipework to the outside from temper restaurant. Completed pipework and installed a bib tap to the outside and fixed in position. Lagged the pipework and installed expanding foam to seal off any gaps. 4hrs labour plus parts, total 259.60 ex vat.<\/p>

15\/08\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57414","activity_ticket_id":"54267","ticket_reference":"HDT55352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen blind needs to be repaired\/replaced","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/07\/23","activity_end":"2023-07-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66793","activity_notes":"kitchen blind needs to be repaired\/replacedFRIDAY - TEANNT CAN PROVIDE ACCESS UP TIL 4PM.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 16:09 (System)<\/b>Ticket Created<\/p>

27\/07\/2023 16:38 (sandra)<\/b>RIDAY - TEANNT CAN PROVIDE ACCESS UP TIL 4PM.<\/p>

28\/07\/2023 14:10 (jane)<\/b>Found blinds to be electric, Electrician will need to attend, arranging access with client for Monday 31st July <\/p>

31\/07\/2023 08:45 (iain)<\/b>Broken blinds. Office informed they are electric.<\/p>

31\/07\/2023 09:28 (sandra)<\/b>please access with keys anytime before 1pm.<\/p>

31\/07\/2023 12:45 (alan)<\/b>Fault found to be batteries flat to blinds order new charger <\/p>

01\/08\/2023 11:14 (sandra)<\/b>due to be delivered 2 August <\/p>

02\/08\/2023 12:08 (sandra)<\/b>part in reception Alan aware <\/p>

04\/08\/2023 11:35 (sandra)<\/b>emailed for access on Tuesday 8th to drop off charger <\/p>

04\/08\/2023 13:01 (sandra)<\/b>ENTER WITH KEYS <\/p>

09\/08\/2023 13:45 (sandra)<\/b>15th with keys <\/p>

16\/08\/2023 16:32 (sandra)<\/b>for 21st <\/p>

21\/08\/2023 16:07 (sandra)<\/b>rescheduled for Monday 4th<\/p>

05\/09\/2023 09:17 (sandra)<\/b>emailed for access Monday 11th<\/p>

05\/09\/2023 10:04 (sandra)<\/b>tenant is currently on holiday until the 14th. Email once the tenant returns. <\/p>

22\/09\/2023 15:19 (jane)<\/b>Still waiting on access from client <\/p>

28\/09\/2023 10:22 (sandra)<\/b>emailed Lilian asking for access on when we can delivery the charger <\/p>

28\/09\/2023 13:29 (alan)<\/b>Supply new charger for blinds and show tenant how to charge them<\/p>

28\/09\/2023 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57415","activity_ticket_id":"54268","ticket_reference":"HDT55353","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"there is an electric issue with my oven. Please help as it\u00e2\u20ac\u2122s unusable.","ticket_address_1":"Flat 3, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66794","activity_notes":"there is an electric issue with my oven. Please help as its unusable.TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2023 09:32 (System)<\/b>Ticket Created<\/p>

25\/07\/2023 11:51 (alan)<\/b>Look at issues with oven test thought retest clock and leave working <\/p>

25\/07\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57416","activity_ticket_id":"54269","ticket_reference":"HDT55354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15719 - Replacement alarms ","ticket_address_1":"Flat 2","ticket_address_2":"77 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2606","cs_address_2":"77 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2606","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/23","activity_end":"2023-07-31 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66795","activity_notes":"Replacement alarms ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2023 16:51 (sandra)<\/b>alarms on order <\/p>

28\/07\/2023 10:05 (jane)<\/b>Alarms in stock, requested access to fit on Monday morning 31st July <\/p>

31\/07\/2023 09:35 (sandra)<\/b>with keys Monday <\/p>

31\/07\/2023 17:00 (sandra)<\/b>completed <\/p>

31\/07\/2023 20:00 (michael)<\/b>(Ticket Closed)<\/p>

01\/08\/2023 08:01 (michaelk)<\/b>Attended site to replace the out of date heat and smoke alarms as per quote. Completed work and left in full working order. 4hrs labour plus parts, total 287ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57417","activity_ticket_id":"54270","ticket_reference":"HDT55355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15723 - Replacement controllers ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1397","cs_address_2":"60 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1397","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/23","activity_end":"2023-07-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66796","activity_notes":"Replacement controllers CONFIRMED THURSDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2023 16:53 (sandra)<\/b>due in Wednesday 26th<\/p>

26\/07\/2023 11:35 (sandra)<\/b>emailed for access Thursday 27th <\/p>

26\/07\/2023 12:40 (sandra)<\/b>confirmed for 27th<\/p>

28\/07\/2023 07:55 (michaelk)<\/b>Attended site to supply and fit new honeywell wireless programmable thermostat. Completed installation and left in full working order. 3hrs labour plus part, total 250 ex vat.<\/p>

28\/07\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57418","activity_ticket_id":"54271","ticket_reference":"HDT55356","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15721 - Replacement shower ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1893","cs_address_2":"48 Newman Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1893","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/23","activity_end":"2023-08-08 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66797","activity_notes":"Replacement shower You will be able to access with management set of key anytime between 11:00-16:00. Please note not to lock the door from the bottom lock, and to knock on the door before enteringBOOKED FOR 8TH AUGUST","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2023 16:54 (sandra)<\/b>on order <\/p>

26\/07\/2023 12:10 (sandra)<\/b>emailed for 8th Tuesday August<\/p>

26\/07\/2023 14:28 (sandra)<\/b>BOOKED FOR 8TH AUGUST You will be able to access with management set of key anytime between 11:00-16:00. Please note not to lock the door from the bottom lock, and to knock on the door before entering<\/p>

09\/08\/2023 06:23 (michaelk)<\/b>Attended site to carry out quoted shower replacement. Completed work and left in full working order. 4hrs labour plus parts, total 355 ex vat.<\/p>

09\/08\/2023 11:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57419","activity_ticket_id":"54272","ticket_reference":"HDT55357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15724 - Remedial works following NICEic ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/23","activity_end":"2023-08-17 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66798","activity_notes":"Remedial works following NICEic 8am 17th with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2023 09:38 (sandra)<\/b>emailed for access for 15th August <\/p>

04\/08\/2023 10:45 (sandra)<\/b>emailed for confirmation <\/p>

04\/08\/2023 11:05 (sandra)<\/b>confirmed 8am on 15th with keys <\/p>

04\/08\/2023 11:43 (sandra)<\/b>emailed to reschedule for 17th <\/p>

16\/08\/2023 16:47 (sandra)<\/b>confirmed with keys but knock first <\/p>

18\/08\/2023 06:28 (alan)<\/b>Quoted works <\/p>

18\/08\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57420","activity_ticket_id":"54249","ticket_reference":"HDT55334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15693 - Refurbishment. ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/23","activity_end":"2023-07-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66799","activity_notes":"Removal of existing blinds ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 15:09 (jane)<\/b>Works commencing on Wednesday 26th July <\/p>

26\/07\/2023 09:48 (jane)<\/b>Dimmable downlights on order - expected in stock later part of week <\/p>

26\/07\/2023 14:49 (jane)<\/b>Anticipated dispatch date of blinds - 14th August <\/p>

26\/07\/2023 15:13 (jane)<\/b>Tiles expected to be delivered on 3rd August <\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

01\/08\/2023 05:01 (alan)<\/b>Replace downlighter in flat for LED fittings <\/p>

03\/08\/2023 15:47 (travis)<\/b>Flooring works <\/p>

07\/08\/2023 16:11 (iain)<\/b>List of works.<\/p>

08\/08\/2023 18:54 (iain)<\/b>List of works.<\/p>

09\/08\/2023 13:35 (sandra)<\/b>15th\/16th<\/p>

09\/08\/2023 16:08 (iain)<\/b>List of works.<\/p>

09\/08\/2023 17:07 (travis)<\/b>Flooring <\/p>

10\/08\/2023 15:41 (travis)<\/b>Bathroom floor works.<\/p>

11\/08\/2023 16:09 (iain)<\/b>List of works.<\/p>

11\/08\/2023 16:12 (iain)<\/b>List of works. Clearance.<\/p>

16\/08\/2023 09:22 (sandra)<\/b>Decorating finished until flooring has been <\/p>

16\/08\/2023 16:15 (iain)<\/b>List of works.<\/p>

17\/08\/2023 09:46 (sandra)<\/b>Dean - up to date. waiting on flooring and then can touch up skirting <\/p>

18\/08\/2023 06:32 (alan)<\/b>Replacement lights <\/p>

18\/08\/2023 09:52 (iain)<\/b>List of works<\/p>

24\/08\/2023 06:48 (michaelk)<\/b>Attended site to carry out a plumbing inspection to both bathrooms and hot water system.Main bathroom - The main bathroom toilet requires a syphon service kit as the cistern is now not flushing.The ensuite bathroom - The ensuite toilet pan is cracked and I have provided Mike with a cost to replace the pan. There is s cap required for the shower diverter and the bath pop up waste isn't working. The main shower head requires replacing.All items will be solved apart from the cracked pan. 2hrs labour 95<\/p>

31\/08\/2023 06:25 (michaelk)<\/b>Attended site to replace items previously reported from the plumbing inspection. Replaced the syphon from the bathroom toilet, ideal standard cover on the shower diverter and the shower head from the ensuite shower. 2hrs labour plus parts, total 254.94 ex vat.<\/p>

31\/08\/2023 06:27 (michaelk)<\/b>Attended site to cut out the splash back in the kitchen to allow the sockets to be fitted. Completed the work and left in full working order. 2hrs labour 95<\/p>

04\/09\/2023 09:47 (iain)<\/b>List of works.<\/p>

04\/09\/2023 10:30 (dean)<\/b>Done<\/p>

04\/09\/2023 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57421","activity_ticket_id":"54273","ticket_reference":"HDT55358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15725 - window t be reglazed ","ticket_address_1":"2\/3rd Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"02\/08\/23","activity_end":"2023-08-02 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66800","activity_notes":"window to be reglazed ","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2023 16:58 (sandra)<\/b>glass on order <\/p>

27\/07\/2023 15:42 (sandra)<\/b>access being arranged for Wednesday 2nd <\/p>

27\/07\/2023 16:36 (sandra)<\/b>booked for Wednesday 2nd <\/p>

03\/08\/2023 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57422","activity_ticket_id":"54274","ticket_reference":"HDT55359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom door handle to be reinstated ","ticket_address_1":"3rd Floor Office","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Office","cs_id":"2230","cs_address_2":"62 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2230","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/23","activity_end":"2023-07-26 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66801","activity_notes":"bathroom door handle to be reinstated Please buzz on the door between 10 - 5pm for access. any day ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2023 15:24 (System)<\/b>Ticket Created<\/p>

25\/07\/2023 16:56 (sandra)<\/b>any day between 10 - 5pm<\/p>

27\/07\/2023 09:52 (iain)<\/b>Refixed toilet door handles.<\/p>

27\/07\/2023 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57423","activity_ticket_id":"54263","ticket_reference":"HDT55348","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"list of works ","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/07\/23","activity_end":"2023-07-25 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66802","activity_notes":"list of works To Flush the toilets, need to press very strong, please make it easier.The lighting in the living room is too strong, please make it weaker.To turn on the light in the living room there is only one switch, which means there is no light or too much light, please split that.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 13:16 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 14:27 (sandra)<\/b>Tuesday 25th with keys after 1.30<\/p>

25\/07\/2023 16:41 (michaelk)<\/b>Attended site to investigate the report of all toilet flushes being stiff to operate. Inspected air tubes to the cisterns and found all of the internal parts to the cisterns in poor condition. I will provide a quote to replace all the internal syphon and inlet valves to all four toilets. 2hrs labour 95<\/p>

25\/07\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>

25\/07\/2023 16:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2023 06:30 (alan)<\/b>On looking at system you cannot turn the kitchen lights on without turning all the lights on however, This is an electric switching system ( mode lighting) which needs a specialist contractor to reprogram itAll the downlights are halogen lamps hence tenant is committing on the heat coming from lamps to replace lamps for LED you work need to check with specialist lighting contractor that the system is capable of taking LED lamps <\/p>

26\/07\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57424","activity_ticket_id":"54275","ticket_reference":"HDT55360","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"cylinder issues ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/23","activity_end":"2023-07-26 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66803","activity_notes":"cylinder issues ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2023 09:44 (System)<\/b>Ticket Created<\/p>

26\/07\/2023 10:47 (roy)<\/b>Found immersion was on 24\/7. Turned offTested thermostat which seems ok. Not sure if element is faulty.May need replacing.Hot water extremely hot.Michael needs to attend to replace element <\/p>

26\/07\/2023 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57425","activity_ticket_id":"54249","ticket_reference":"HDT55334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15693 - Refurbishment. ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/23","activity_end":"2023-08-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66804","activity_notes":"Refurbishment. - dimmable downlight ordered ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 15:09 (jane)<\/b>Works commencing on Wednesday 26th July <\/p>

26\/07\/2023 09:48 (jane)<\/b>Dimmable downlights on order - expected in stock later part of week <\/p>

26\/07\/2023 14:49 (jane)<\/b>Anticipated dispatch date of blinds - 14th August <\/p>

26\/07\/2023 15:13 (jane)<\/b>Tiles expected to be delivered on 3rd August <\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

01\/08\/2023 05:01 (alan)<\/b>Replace downlighter in flat for LED fittings <\/p>

03\/08\/2023 15:47 (travis)<\/b>Flooring works <\/p>

07\/08\/2023 16:11 (iain)<\/b>List of works.<\/p>

08\/08\/2023 18:54 (iain)<\/b>List of works.<\/p>

09\/08\/2023 13:35 (sandra)<\/b>15th\/16th<\/p>

09\/08\/2023 16:08 (iain)<\/b>List of works.<\/p>

09\/08\/2023 17:07 (travis)<\/b>Flooring <\/p>

10\/08\/2023 15:41 (travis)<\/b>Bathroom floor works.<\/p>

11\/08\/2023 16:09 (iain)<\/b>List of works.<\/p>

11\/08\/2023 16:12 (iain)<\/b>List of works. Clearance.<\/p>

16\/08\/2023 09:22 (sandra)<\/b>Decorating finished until flooring has been <\/p>

16\/08\/2023 16:15 (iain)<\/b>List of works.<\/p>

17\/08\/2023 09:46 (sandra)<\/b>Dean - up to date. waiting on flooring and then can touch up skirting <\/p>

18\/08\/2023 06:32 (alan)<\/b>Replacement lights <\/p>

18\/08\/2023 09:52 (iain)<\/b>List of works<\/p>

24\/08\/2023 06:48 (michaelk)<\/b>Attended site to carry out a plumbing inspection to both bathrooms and hot water system.Main bathroom - The main bathroom toilet requires a syphon service kit as the cistern is now not flushing.The ensuite bathroom - The ensuite toilet pan is cracked and I have provided Mike with a cost to replace the pan. There is s cap required for the shower diverter and the bath pop up waste isn't working. The main shower head requires replacing.All items will be solved apart from the cracked pan. 2hrs labour 95<\/p>

31\/08\/2023 06:25 (michaelk)<\/b>Attended site to replace items previously reported from the plumbing inspection. Replaced the syphon from the bathroom toilet, ideal standard cover on the shower diverter and the shower head from the ensuite shower. 2hrs labour plus parts, total 254.94 ex vat.<\/p>

31\/08\/2023 06:27 (michaelk)<\/b>Attended site to cut out the splash back in the kitchen to allow the sockets to be fitted. Completed the work and left in full working order. 2hrs labour 95<\/p>

04\/09\/2023 09:47 (iain)<\/b>List of works.<\/p>

04\/09\/2023 10:30 (dean)<\/b>Done<\/p>

04\/09\/2023 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57426","activity_ticket_id":"54276","ticket_reference":"HDT55361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water in multiple flats on site","ticket_address_1":"Egmont House","ticket_address_2":"Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Egmont House","cs_id":"2231","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/23","activity_end":"2023-07-26 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66805","activity_notes":"no water in multiple flats on site","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2023 09:53 (System)<\/b>Ticket Created<\/p>

26\/07\/2023 09:54 (sandra)<\/b>Found main water stop cock had been turned off during the day due to a burst pipe.This is Westminster Council issue as the common parts belong to them. Unfortunately no tenants was notified so all 8 flats in block has no water supplyWestminster Council are returning at 8 am to reinstate the pipe<\/p>

26\/07\/2023 10:05 (roy)<\/b>Found main stop cock in basement was off.When cracked open and went upstairs I found water dripping in common parts.Turned off mainsThen found out on top floor there had been a burst pipe earlier in day. Westminster Council was on the case but had not informed anyone in building that water was being turned off and why.This was at midday.Engineer from council (After phone call to emergency line) then turned up and said he didn't have parts on board but would return in morning to fix.<\/p>

26\/07\/2023 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57427","activity_ticket_id":"54219","ticket_reference":"HDT55304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15576 - List of remedial works to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/23","activity_end":"2023-07-28 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66806","activity_notes":"List of remedial works to common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 10:55 (jane)<\/b>Works commencing on Wednesday 19th July <\/p>

26\/07\/2023 15:30 (alan)<\/b>Ply entrance floor <\/p>

31\/07\/2023 13:01 (alan)<\/b>Supply access for trade carpets <\/p>

01\/08\/2023 09:51 (sandra)<\/b>all decoration completed up to the bottom lobby. Need to return when the doors have been changed. - DS<\/p>

04\/08\/2023 15:23 (jane)<\/b>Aluminium safety signs on order - 1-3 days lead-time <\/p>

11\/08\/2023 18:05 (travis)<\/b>Make x6 half hr fire door's.<\/p>

16\/08\/2023 10:55 (jane)<\/b>Fire escape keep clear sign and Octagone Stop Emergency sign on order - 3 day lead-time <\/p>

17\/08\/2023 09:44 (sandra)<\/b>Dean - will be finished on Friday <\/p>

19\/08\/2023 15:48 (travis)<\/b>Cupboard doors.<\/p>

20\/08\/2023 19:19 (travis)<\/b>Common area works.<\/p>

22\/08\/2023 14:38 (jane)<\/b>More health and safety signs on order - 3-5 day lead-time <\/p>

22\/08\/2023 14:48 (jane)<\/b>FB2 double handle 2 lever rim locks on order x 6No <\/p>

25\/08\/2023 12:38 (travis)<\/b>List of works.Signage and locks.<\/p>

03\/09\/2023 11:06 (michael)<\/b>(Ticket Closed)<\/p>

16\/11\/2023 10:10 (jane)<\/b>Pictures frames on order - 3-5 day lead-time <\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57428","activity_ticket_id":"54277","ticket_reference":"HDT55362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PRV to be fitted ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/07\/23","activity_end":"2023-07-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66807","activity_notes":"PRV to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2023 11:14 (System)<\/b>Ticket Created<\/p>

26\/07\/2023 15:16 (sandra)<\/b>booked for 9am on 27th <\/p>

28\/07\/2023 07:58 (michaelk)<\/b>Attended site to replace the aav and prv components. Both parts were completed and the boiler was left in full working order. 2hrs labour 95<\/p>

28\/07\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57429","activity_ticket_id":"54278","ticket_reference":"HDT55363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15727 - window to be re-glazed ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1772","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1772","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"02\/08\/23","activity_end":"2023-08-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66808","activity_notes":"window to be re-glazed ","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2023 15:40 (sandra)<\/b>access being arranged for Wednesday 2nd August <\/p>

28\/07\/2023 09:29 (jane)<\/b>Confirmed for Wednesday 2nd August Glaziers to call Lilian on arrival for access access code for the apartment - 4827* <\/p>

02\/08\/2023 12:21 (iain)<\/b>Secondary glazing for Ableglaze.<\/p>

02\/08\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57430","activity_ticket_id":"54278","ticket_reference":"HDT55363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15727 - window to be re-glazed ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1772","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1772","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/23","activity_end":"2023-08-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66809","activity_notes":"window to be re-glazed code for the apartment - 4827*needs secondary glazing removed before Able attend. Pat is going to call to see if it has been removed before he attend. ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 15:40 (sandra)<\/b>access being arranged for Wednesday 2nd August <\/p>

28\/07\/2023 09:29 (jane)<\/b>Confirmed for Wednesday 2nd August Glaziers to call Lilian on arrival for access access code for the apartment - 4827* <\/p>

02\/08\/2023 12:21 (iain)<\/b>Secondary glazing for Ableglaze.<\/p>

02\/08\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57431","activity_ticket_id":"54278","ticket_reference":"HDT55363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15727 - window to be re-glazed ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1772","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1772","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/23","activity_end":"2023-08-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66810","activity_notes":"window to be re-glazed code for the apartment - 4827*","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2023 15:40 (sandra)<\/b>access being arranged for Wednesday 2nd August <\/p>

28\/07\/2023 09:29 (jane)<\/b>Confirmed for Wednesday 2nd August Glaziers to call Lilian on arrival for access access code for the apartment - 4827* <\/p>

02\/08\/2023 12:21 (iain)<\/b>Secondary glazing for Ableglaze.<\/p>

02\/08\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57432","activity_ticket_id":"54243","ticket_reference":"HDT55328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind cords and floorboards ","ticket_address_1":"Flat 4, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 79 St Martins Lane ","cs_id":"1149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1149","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/08\/23","activity_end":"2023-08-04 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66811","activity_notes":"Blind on order BOOKED FOR FRIDAY AND TENANT WILL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 09:49 (System)<\/b>Ticket Created<\/p>

21\/07\/2023 09:50 (sandra)<\/b>emailed for access on Monday 8am <\/p>

21\/07\/2023 10:11 (sandra)<\/b>MONDAY MORNING AT 8AM WITH TENANT FOR ACCESS <\/p>

24\/07\/2023 16:19 (iain)<\/b>Details of blind and floor.<\/p>

25\/07\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>

26\/07\/2023 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2023 15:48 (jane)<\/b>Oak Blind on order - 3 weeks lead-time <\/p>

01\/08\/2023 11:43 (sandra)<\/b>emailed to fit blinds on Thursday <\/p>

01\/08\/2023 12:54 (sandra)<\/b>TENANT HOME ALL DAY FRIDAY <\/p>

04\/08\/2023 12:59 (iain)<\/b>Supplied and fitted new blind.<\/p>

04\/08\/2023 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57433","activity_ticket_id":"54279","ticket_reference":"HDT55364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window needs securing ","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"2177","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2177","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/23","activity_end":"2023-07-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66812","activity_notes":"window needs securing Thursday morning Building code: 8934*Box code 5328 (first box)","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2023 16:39 (System)<\/b>Ticket Created<\/p>

27\/07\/2023 11:58 (roy)<\/b>Refixed beading after removing sash stops<\/p>

27\/07\/2023 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57434","activity_ticket_id":"54280","ticket_reference":"HDT55365","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15720 - Replacement insulation on tank ","ticket_address_1":"Flat 4, 80 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2219","cs_address_2":"80 Long Acre ","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2219","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/08\/23","activity_end":"2023-08-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66813","activity_notes":"Replacement insulation on tank ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 16:35 (sandra)<\/b>on order <\/p>

11\/08\/2023 09:18 (sandra)<\/b>Can you please reschedule for next week starting from Wednesday.I ll be working from home and I want to be in the property when works are carried out.Let me know if Wednesday onwards would be acceptable?<\/p>

14\/08\/2023 11:45 (sandra)<\/b>emailed for confirmation of Wednesday morning <\/p>

17\/08\/2023 06:54 (michaelk)<\/b>Attended site to carry out quoted works, replacing tank lagging to a cylindrical tank. Completed work and left in full working order. 3hrs labour plus parts, total 215 ex vat.<\/p>

17\/08\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57435","activity_ticket_id":"54281","ticket_reference":"HDT55366","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Replace some carpet tiles ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/08\/23","activity_end":"2023-08-01 09:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66814","activity_notes":"Replace some carpet tiles (THEY HAVE THEM)THIS IS NOW BOOKED FOR TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 09:14 (System)<\/b>Ticket Created<\/p>

27\/07\/2023 16:35 (sandra)<\/b>booked for Tuesday 1st <\/p>

01\/08\/2023 16:14 (iain)<\/b>Replaced carpet tiles.<\/p>

01\/08\/2023 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57436","activity_ticket_id":"54282","ticket_reference":"HDT55367","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15726 - redecoration and signage removal","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/08\/23","activity_end":"2023-08-16 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66815","activity_notes":"redecoration and signage removalFor 9th August ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 16:33 (sandra)<\/b>arranging for 9th August <\/p>

28\/07\/2023 08:58 (jane)<\/b>Client has confirmed for 9th August <\/p>

16\/08\/2023 19:07 (dean)<\/b>Done 580.00<\/p>

17\/08\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57437","activity_ticket_id":"54283","ticket_reference":"HDT55368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"removal of items","ticket_address_1":"15\/16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15\/16 Gerrard Street ","cs_id":"1502","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1502","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/07\/23","activity_end":"2023-07-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66816","activity_notes":"removal of items on back staircase some chairsladderboxesAlso a spindle on the staircase needs repairingcan you take some measurements of the broken window and make it safe. also a couple of pictures of them as well ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 10:08 (System)<\/b>Ticket Created<\/p>

27\/07\/2023 13:47 (travis)<\/b>Replacement of missing stair spindles,Screwed shut dash window on stairwell for safety,All rubbish stored on ground floor ready for collection in the morning.<\/p>

28\/07\/2023 08:43 (travis)<\/b>Removed items in common area, disposal.<\/p>

28\/07\/2023 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57438","activity_ticket_id":"54284","ticket_reference":"HDT55369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15729 - replacement fire\/smoke seals ","ticket_address_1":"Flat 1, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"2380","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"2380","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/23","activity_end":"2023-08-01 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66817","activity_notes":"replacement fire\/smoke seals BOOKED FOR TUESDAY WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 12:12 (sandra)<\/b>access asked for 1st August Tuesday <\/p>

27\/07\/2023 12:21 (sandra)<\/b>CONFIRMED FOR 1ST August Tuesday with tenant <\/p>

01\/08\/2023 10:16 (travis)<\/b>H&S Works to apartment door,Removed door from frame and discarded all worn smoke\/fire seals to sides and top of door,Replaced with 10mm fire seals and refitted door,Tested for closing and locking.<\/p>

01\/08\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57439","activity_ticket_id":"54286","ticket_reference":"HDT55371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15677 - French door repairs ","ticket_address_1":"21-22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-22 New Row","cs_id":"1283","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1283","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/23","activity_end":"2023-08-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66818","activity_notes":"French door repairs FRIDAY WITH TENANT FROM 8.30","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 16:28 (sandra)<\/b>arranging access for Friday 4th at 8am <\/p>

02\/08\/2023 12:13 (sandra)<\/b>Friday confirmed from 8.30<\/p>

04\/08\/2023 11:35 (travis)<\/b>Removal of all French doors ,Removed bottom drop bolts and planed 3mm off bottom of doors, recut in all bottom drop bolts and sealed all bare wood . Rehung doors and tested.<\/p>

04\/08\/2023 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57440","activity_ticket_id":"54285","ticket_reference":"HDT55370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water coming through the ceiling when it rains","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/07\/23","activity_end":"2023-07-28 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66819","activity_notes":"water coming through the ceiling when it rains","activity_timesheet":null,"ticket_notes_combined":"

27\/07\/2023 14:42 (System)<\/b>Ticket Created<\/p>

27\/07\/2023 14:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57441","activity_ticket_id":"54287","ticket_reference":"HDT55372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15730 - Replacement bathroom door ","ticket_address_1":"3rd Floor Flat, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 36 Gerrard Street ","cs_id":"2150","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2150","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/24","activity_end":"2024-03-12 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66820","activity_notes":"Replacement bathroom door - For 12th March - management keys for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 16:25 (sandra)<\/b>to be scheduled <\/p>

01\/08\/2023 10:43 (sandra)<\/b>Michael to order door <\/p>

01\/03\/2024 15:52 (jane)<\/b>Requested access to fit the new bathroom door on Tuesday 12th March and decorate on 13th March<\/p>

05\/03\/2024 13:30 (jane)<\/b>Confirmed access via management keys to fit the new bathroom door on Tuesday 12th March and decorate on 13th March<\/p>

12\/03\/2024 15:34 (travis)<\/b>Replaced bathroom door.<\/p>

15\/03\/2024 09:46 (jane)<\/b>Door to be decorated on 19th when decorating door HDT 55393<\/p>

19\/03\/2024 12:20 (dean)<\/b>Done 80.00<\/p>

19\/03\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57442","activity_ticket_id":"54288","ticket_reference":"HDT55373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"under counter lights and skylight blinds ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2188","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2188","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/23","activity_end":"2023-08-23 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66821","activity_notes":"booked for 9.30 on 23rd Wednesday under counter lights and skylight blinds lights are faultyskylight blinds are not working ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 16:01 (System)<\/b>Ticket Created<\/p>

27\/07\/2023 16:05 (sandra)<\/b>arranging access for Tuesday 1st <\/p>

28\/07\/2023 13:52 (jane)<\/b>Confirmed for 8am on Tuesday 1st August - Tenant will provide access <\/p>

01\/08\/2023 15:21 (alan)<\/b>Reset control for blinds on velux windows and order new driver unit for lights under kitchen cupboards <\/p>

18\/08\/2023 15:42 (sandra)<\/b>access emailed for Wednesday 23rd<\/p>

18\/08\/2023 16:36 (sandra)<\/b>confirmed 9.30 on Wednesday <\/p>

23\/08\/2023 15:11 (alan)<\/b>Replace driver unit to kitchen cupboard lights <\/p>

23\/08\/2023 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57443","activity_ticket_id":"54289","ticket_reference":"HDT55374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out fixed wiring test - FOR TUESDAY 1ST AUGUST AT 8AM - Tenant will provide access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2188","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2188","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/23","activity_end":"2023-08-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66822","activity_notes":"To carry out fixed wiring test - FOR TUESDAY 1ST AUGUST AT 8AM - Tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2023 13:54 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 16:59 (sandra)<\/b>booked for Tuesday 1st<\/p>

01\/08\/2023 15:19 (alan)<\/b>Electrical inspection <\/p>

01\/08\/2023 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57444","activity_ticket_id":"54267","ticket_reference":"HDT55352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen blind needs to be repaired\/replaced","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/09\/23","activity_end":"2023-09-28 06:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66823","activity_notes":"kitchen blind needs to be repaired\/replaced","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 16:09 (System)<\/b>Ticket Created<\/p>

27\/07\/2023 16:38 (sandra)<\/b>RIDAY - TEANNT CAN PROVIDE ACCESS UP TIL 4PM.<\/p>

28\/07\/2023 14:10 (jane)<\/b>Found blinds to be electric, Electrician will need to attend, arranging access with client for Monday 31st July <\/p>

31\/07\/2023 08:45 (iain)<\/b>Broken blinds. Office informed they are electric.<\/p>

31\/07\/2023 09:28 (sandra)<\/b>please access with keys anytime before 1pm.<\/p>

31\/07\/2023 12:45 (alan)<\/b>Fault found to be batteries flat to blinds order new charger <\/p>

01\/08\/2023 11:14 (sandra)<\/b>due to be delivered 2 August <\/p>

02\/08\/2023 12:08 (sandra)<\/b>part in reception Alan aware <\/p>

04\/08\/2023 11:35 (sandra)<\/b>emailed for access on Tuesday 8th to drop off charger <\/p>

04\/08\/2023 13:01 (sandra)<\/b>ENTER WITH KEYS <\/p>

09\/08\/2023 13:45 (sandra)<\/b>15th with keys <\/p>

16\/08\/2023 16:32 (sandra)<\/b>for 21st <\/p>

21\/08\/2023 16:07 (sandra)<\/b>rescheduled for Monday 4th<\/p>

05\/09\/2023 09:17 (sandra)<\/b>emailed for access Monday 11th<\/p>

05\/09\/2023 10:04 (sandra)<\/b>tenant is currently on holiday until the 14th. Email once the tenant returns. <\/p>

22\/09\/2023 15:19 (jane)<\/b>Still waiting on access from client <\/p>

28\/09\/2023 10:22 (sandra)<\/b>emailed Lilian asking for access on when we can delivery the charger <\/p>

28\/09\/2023 13:29 (alan)<\/b>Supply new charger for blinds and show tenant how to charge them<\/p>

28\/09\/2023 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57445","activity_ticket_id":"54183","ticket_reference":"HDT55268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2106","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2106","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/08\/23","activity_end":"2023-08-03 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66824","activity_notes":"check damp on ceiling above shower - ready to paint - (to book in)","activity_timesheet":null,"ticket_notes_combined":"

13\/07\/2023 16:44 (System)<\/b>Ticket Created<\/p>

13\/07\/2023 16:51 (sandra)<\/b>needs to be scheduled for next week <\/p>

14\/07\/2023 12:47 (sandra)<\/b>waiting on access date <\/p>

14\/07\/2023 14:57 (sandra)<\/b>confirmed 21st just waiting to see if tenant is home <\/p>

14\/07\/2023 15:06 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

17\/07\/2023 14:11 (sandra)<\/b>rescheduled by client to 28th with tenant <\/p>

28\/07\/2023 13:30 (travis)<\/b>Attended above property and found all windows already have sash window restrictors and blind cleats.Fitted restrictors into place and locked windows.Any damp patch in bathroom above the shower is now dry and ready to paint <\/p>

01\/08\/2023 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57446","activity_ticket_id":"54290","ticket_reference":"HDT55375","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Gate lock to bin store unable to open - For Monday 31st July ","ticket_address_1":"11 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11 Nottingham Place ","cs_id":"2218","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LE","ticket_client_site":"2218","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/07\/23","activity_end":"2023-07-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66825","activity_notes":"Gate lock to bin store unable to open - For Monday 31st July Can we have the lock looked at to the gate that gives access to the communal waste bins please as I have been unable to get it open and if left, residents may just drop it outside on the pavement","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2023 14:29 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 13:43 (iain)<\/b>Eased and adjusted lock and gate.<\/p>

31\/07\/2023 19:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57447","activity_ticket_id":"54291","ticket_reference":"HDT55376","ticket_client":"2116","client_name":"Bancone ","ticket_title":"List of works ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/23","activity_end":"2023-08-01 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66826","activity_notes":"List of works 1.Both Bar Taps Leaking- New Taps need to be ordered. Who could I contact? 2.Bar sink- water pipes underneath the sink are leaking. 3.Disabled Toilet Alarm Fault- Once activated, the button to turn off the alarm doesnt work. ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2023 14:59 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 13:04 (alan)<\/b>Repair disable wc alarm so reset button works <\/p>

01\/08\/2023 07:59 (michaelk)<\/b>Attended site to investigate reported tap and drainage issues. The bar taps due to their height l, are going to have new inserts fitted. The kitchen deck mixer tap is going to be replaced and the drainage leak will be repaired. We will return to fit once the parts are in stock. 1hr labour 50<\/p>

01\/08\/2023 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57448","activity_ticket_id":"54291","ticket_reference":"HDT55376","ticket_client":"2116","client_name":"Bancone ","ticket_title":"List of works ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street ","cs_id":"1439","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/23","activity_end":"2023-07-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66827","activity_notes":"List of works 1.Both Bar Taps Leaking- New Taps need to be ordered. 2.Bar sink- water pipes underneath the sink are leaking. ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2023 14:59 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 13:04 (alan)<\/b>Repair disable wc alarm so reset button works <\/p>

01\/08\/2023 07:59 (michaelk)<\/b>Attended site to investigate reported tap and drainage issues. The bar taps due to their height l, are going to have new inserts fitted. The kitchen deck mixer tap is going to be replaced and the drainage leak will be repaired. We will return to fit once the parts are in stock. 1hr labour 50<\/p>

01\/08\/2023 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57449","activity_ticket_id":"54292","ticket_reference":"HDT55377","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"No hot water - Check immersion and controls - FOR MONDAY MORNING 31ST JULY - COLLECT KEYS - OFFICE WILL BE HOME 8:30-8:45AM ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/23","activity_end":"2023-07-31 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66828","activity_notes":"No hot water - Check immersion and controls - FOR MONDAY MORNING 31ST JULY - COLLECT KEYS - OFFICE WILL BE HOME 8:30-8:45AM ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2023 15:49 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 09:40 (sandra)<\/b>tenant has hot water. 8 - 9 am1 - 2pm if there is no hot water use the boost <\/p>

31\/07\/2023 11:50 (michaelk)<\/b>Attended site to investigate hot water issue. Found cylinder thermostat tripped, which was reset. The cause of the high temperature was probably the immersion heater which was previously turned off, which had tripped the cylinder stat. The cylinder stat has been reduced and there has also been additional times inserted to the hot water programme, as we don't know the tenants specific requirements. We will have to monitor the situation but the cylinder could have scale issues causing high temperatures. 2hrs labour 95<\/p>

31\/07\/2023 19:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57450","activity_ticket_id":"54293","ticket_reference":"HDT55378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working:","ticket_address_1":"Flat 1","ticket_address_2":"82 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2645","cs_address_2":"82 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2645","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/23","activity_end":"2023-07-30 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66829","activity_notes":"Boiler not working: fault with fan.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2023 16:09 (System)<\/b>Ticket Created<\/p>

30\/07\/2023 16:23 (roy)<\/b>Fan failure Took photos of serial number of boiler.Turned off boiler and rebooted and it worked.Told tenant that we may need to inspect boiler on Monday to see why it failed<\/p>

31\/07\/2023 19:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57451","activity_ticket_id":"54294","ticket_reference":"HDT55379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into shop:","ticket_address_1":"31 St: Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 St: Martins Lane","cs_id":"2646","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2646","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/23","activity_end":"2023-07-31 07:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66830","activity_notes":"Leak into shop:","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 06:23 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 08:31 (roy)<\/b>Leak into coffee shop but flat above is empty.Not managed by CBRE but a company called Simply Marvellous Properties.All I could do was try and protect electrical equipment on the counter with plastic sheet and containersLights had already tripped.3 floors above and I guess every floor is flooded.Need access<\/p>

31\/07\/2023 11:17 (sandra)<\/b>to be closed down. <\/p>

31\/07\/2023 19:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57452","activity_ticket_id":"54295","ticket_reference":"HDT55380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 2 and Flat 3","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58A Shaftesbury Avenue ","cs_id":"2647","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2647","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/23","activity_end":"2023-07-31 07:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66831","activity_notes":"Leak into Flat 2 and Flat 3","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 06:26 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 08:35 (roy)<\/b>Leak into flat 2 but found birds nesting in gulley above.May need pest control to remove nest and may need cherry picker to access outlet.Unable to reset lights in flat 2 but managed to reset power<\/p>

31\/07\/2023 19:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57453","activity_ticket_id":"54296","ticket_reference":"HDT55381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the closet door, and blinds","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2304","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/23","activity_end":"2023-07-31 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66832","activity_notes":"the closet door, and blindstenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 09:56 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 11:49 (travis)<\/b>Various jobs,Repair bedroom cupboard hinges and refitted,Repair to bedroom blind pull chain,Repairs to bathroom window handle\/lock and refitted.Main bedroom light\/lamp not working.the lamp is quite unusual so could we pass this to Alan,also I will attach a photo of it.<\/p>

31\/07\/2023 14:20 (alan)<\/b>Replace lamp holder to lamp in bedroom <\/p>

31\/07\/2023 19:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57454","activity_ticket_id":"54297","ticket_reference":"HDT55382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55380 Follow-Up - check the electrics ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2648","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2648","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/23","activity_end":"2023-07-31 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66833","activity_notes":"check the electrics following a leak please collect keys for access into flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 10:12 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 04:55 (alan)<\/b>Check though electrical to flat lights following leak Leave all working <\/p>

01\/08\/2023 09:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57455","activity_ticket_id":"54298","ticket_reference":"HDT55383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and lights ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/23","activity_end":"2023-08-23 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66834","activity_notes":"boiler and lights one of the replaced light switches is dead. Earlier today hot water suddenly stopped working. I've checked the boiler, and its panel says Fan Fault, Contact Installer. One can hear audibly that the fan cannot start in the boiler.","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 10:17 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 11:36 (sandra)<\/b>parts expected 1st August 4th August and 9th August - electrical <\/p>

31\/07\/2023 12:47 (alan)<\/b>Investigate switch not working to kitchen cupboards lightsOrder replacement diver unit and switch module for cupboard lights <\/p>

01\/08\/2023 07:56 (michaelk)<\/b>Attended site to investigate reported boiler fan error. The fan was removed and cleaned with diagnostic testing on the fan and burner to try to highlight the problem. There was no fault found and the boiler was left in full working order. 2hrs labour 95<\/p>

01\/08\/2023 11:19 (sandra)<\/b>emailed for access on 17th<\/p>

01\/08\/2023 12:34 (sandra)<\/b>2No in reception <\/p>

01\/08\/2023 13:24 (sandra)<\/b>waiting on 4 more parts <\/p>

02\/08\/2023 10:55 (sandra)<\/b>tenant informed we are attending on 17th<\/p>

04\/08\/2023 15:36 (sandra)<\/b>all items are in reception <\/p>

18\/08\/2023 15:07 (alan)<\/b>Return to site and replace diver unit for lights under kitchen cupboards and replace switch module for kitchen cupboard lights <\/p>

18\/08\/2023 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57456","activity_ticket_id":"54298","ticket_reference":"HDT55383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and lights ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/23","activity_end":"2023-07-31 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66835","activity_notes":"boiler and lights Earlier today hot water suddenly stopped working. I've checked the boiler, and its panel says Fan Fault, Contact Installer. One can hear audibly that the fan cannot start in the boiler.","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 10:17 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 11:36 (sandra)<\/b>parts expected 1st August 4th August and 9th August - electrical <\/p>

31\/07\/2023 12:47 (alan)<\/b>Investigate switch not working to kitchen cupboards lightsOrder replacement diver unit and switch module for cupboard lights <\/p>

01\/08\/2023 07:56 (michaelk)<\/b>Attended site to investigate reported boiler fan error. The fan was removed and cleaned with diagnostic testing on the fan and burner to try to highlight the problem. There was no fault found and the boiler was left in full working order. 2hrs labour 95<\/p>

01\/08\/2023 11:19 (sandra)<\/b>emailed for access on 17th<\/p>

01\/08\/2023 12:34 (sandra)<\/b>2No in reception <\/p>

01\/08\/2023 13:24 (sandra)<\/b>waiting on 4 more parts <\/p>

02\/08\/2023 10:55 (sandra)<\/b>tenant informed we are attending on 17th<\/p>

04\/08\/2023 15:36 (sandra)<\/b>all items are in reception <\/p>

18\/08\/2023 15:07 (alan)<\/b>Return to site and replace diver unit for lights under kitchen cupboards and replace switch module for kitchen cupboard lights <\/p>

18\/08\/2023 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57457","activity_ticket_id":"54299","ticket_reference":"HDT55384","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replacement filters for the coffee machines ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/08\/23","activity_end":"2023-08-02 07:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66836","activity_notes":"replacement filters for the coffee machines ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 10:25 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 10:25 (sandra)<\/b>booked for Tuesday <\/p>

02\/08\/2023 06:48 (alan)<\/b>Replace filter for both coffee machines <\/p>

02\/08\/2023 15:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57458","activity_ticket_id":"54300","ticket_reference":"HDT55385","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration to Flat","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/08\/23","activity_end":"2023-08-23 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66837","activity_notes":"redecoration to Flattenant leaves on 22th August ","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2023 10:54 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 12:16 (sandra)<\/b>the tenant is leaving early therefore, please arrange Dean for the 22nd.<\/p>

03\/08\/2023 11:11 (sandra)<\/b>The tenant is now moving out on the 22nd. Can you please arrange for Alan & Dean to make necessary arrangements to start.<\/p>

24\/08\/2023 12:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57459","activity_ticket_id":"54301","ticket_reference":"HDT55386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" tarpaulin to be put over the bedroom as it is going to rain","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/07\/23","activity_end":"2023-07-31 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66838","activity_notes":" tarpaulin to be put over the bedroom as it is going to rainand ceiling has fallen down ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 11:02 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 13:44 (iain)<\/b>Protection works in bedroom.<\/p>

31\/07\/2023 19:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57460","activity_ticket_id":"54302","ticket_reference":"HDT55387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door not locking every time - may be closer","ticket_address_1":"4 Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"4 Dansey Place","cs_id":"2567","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2567","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/07\/23","activity_end":"2023-07-31 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66839","activity_notes":"The front door of the building is not locking every time. So the door is open at times and there are some dodgy people who hang about in Dansey place mainly smoking crack or cannibis in the night when most of the lights go out in the alleywaySomeone has wandered in on Friday night and helped themselves to residents food in the shared fridge and nobody was aware until one of the tenants went to get water.","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 11:44 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 08:15 (iain)<\/b>Eased and adjusted door, closer, lock and keep.<\/p>

01\/08\/2023 09:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57461","activity_ticket_id":"54303","ticket_reference":"HDT55388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15734 - redecoration to shower ceiling ","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2106","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2106","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/08\/23","activity_end":"2023-08-08 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66840","activity_notes":"redecoration to shower ceiling Please collect keys for access Tuesday 8th","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 16:57 (sandra)<\/b>to be scheduled <\/p>

01\/08\/2023 13:18 (sandra)<\/b>access requested for 9th<\/p>

02\/08\/2023 15:37 (sandra)<\/b>Tuesday with keys <\/p>

10\/08\/2023 17:49 (dean)<\/b>Done 175.00<\/p>

11\/08\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57462","activity_ticket_id":"54296","ticket_reference":"HDT55381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the closet door, and blinds","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2304","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/23","activity_end":"2023-07-31 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66841","activity_notes":"light in centre of bedroom not working picture separate","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 09:56 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 11:49 (travis)<\/b>Various jobs,Repair bedroom cupboard hinges and refitted,Repair to bedroom blind pull chain,Repairs to bathroom window handle\/lock and refitted.Main bedroom light\/lamp not working.the lamp is quite unusual so could we pass this to Alan,also I will attach a photo of it.<\/p>

31\/07\/2023 14:20 (alan)<\/b>Replace lamp holder to lamp in bedroom <\/p>

31\/07\/2023 19:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57463","activity_ticket_id":"54304","ticket_reference":"HDT55389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hob smells of gas ","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/23","activity_end":"2023-07-31 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66842","activity_notes":"hob smells of gas collect keys ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 13:11 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 16:57 (sandra)<\/b>completed<\/p>

01\/08\/2023 07:46 (michaelk)<\/b>Attended site to gas smell reported from gas hob. Investigated hob, stripped to inspect burners but could find no leak. Completed a tighteness test and left in full working order. 2hrs labour 95<\/p>

01\/08\/2023 08:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57464","activity_ticket_id":"54305","ticket_reference":"HDT55390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in the common parts not working ","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/23","activity_end":"2023-08-16 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66843","activity_notes":"lights in the common parts not working ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 14:04 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 04:58 (alan)<\/b>Investigate lights in common parts not working fault found to be on the light fittings order 4 replacement emergency light fittings <\/p>

01\/08\/2023 15:13 (alan)<\/b>Return to site and replace 4 faulty light fitting in common parts <\/p>

01\/08\/2023 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57465","activity_ticket_id":"54306","ticket_reference":"HDT55391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet continually running ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/23","activity_end":"2023-07-31 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66844","activity_notes":"toilet continually running ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 14:52 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 16:56 (sandra)<\/b>completed <\/p>

01\/08\/2023 07:50 (michaelk)<\/b>Attended site to investigate boiler fan error reported by tenant. Inspected fan\/operation and ran diagnostic tests on the fan and burner to check for any faults. No faults were found and the boiler was left in full working order. 2hrs labour 95<\/p>

01\/08\/2023 08:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57466","activity_ticket_id":"54307","ticket_reference":"HDT55392","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Smell from womens toilets ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/08\/23","activity_end":"2023-08-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66845","activity_notes":"Smell from women's toilets may be coming from the pipes TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 16:46 (System)<\/b>Ticket Created<\/p>

31\/07\/2023 16:47 (sandra)<\/b>BOOKED FOR TUESDAY <\/p>

01\/08\/2023 16:15 (iain)<\/b>Checked all pipework. Cleaned traps. Flushed through toilets.<\/p>

01\/08\/2023 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57467","activity_ticket_id":"54308","ticket_reference":"HDT55393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15733 - Main apartment door replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat, 36 Gerrard Street ","cs_id":"2150","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2150","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/03\/24","activity_end":"2024-03-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66846","activity_notes":"Main apartment door replacement For 18th March - management keys for access ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 10:43 (sandra)<\/b>MR to order door <\/p>

01\/03\/2024 15:56 (jane)<\/b>Requested access to fit the new replacement fire door on Friday 15th March and decorate on 18th March <\/p>

05\/03\/2024 11:22 (jane)<\/b>Re- requested access to fit the new replacement fire door on Monday 18th March and decorate on 19th March<\/p>

05\/03\/2024 13:27 (jane)<\/b>Confirmed for 18th March to fit the new door and paint on the 19th March, management keys for access <\/p>

18\/03\/2024 16:08 (travis)<\/b>Fire door replacement.<\/p>

18\/03\/2024 16:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57468","activity_ticket_id":"54309","ticket_reference":"HDT55394","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"sump pump alarm is going off in the basement bin store Mercer walk ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/08\/23","activity_end":"2023-08-01 09:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66847","activity_notes":"sump pump alarm is going off in the basement bin store Mercer walk","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2023 09:18 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 09:19 (sandra)<\/b>contacting Wilson pumps <\/p>

01\/08\/2023 14:24 (jane)<\/b>Wilson Pumps - Nicolas Falazrano is attending tomorrow morning <\/p>

04\/08\/2023 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57469","activity_ticket_id":"54310","ticket_reference":"HDT55395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15711 - Replace electric boiler with a high heat retention storage heater in lounge, kitchen and bedroom areas and install a dual electric meter ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/23","activity_end":"2023-09-11 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66848","activity_notes":"Replace electric boiler with a high heat retention storage heater in lounge, kitchen and bedroom areas and install a dual electric meter MEETING MICHAEL","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2023 16:52 (alan)<\/b>Disconnect power to old boiler Remove sockets as needed and order materials <\/p>

04\/08\/2023 10:53 (sandra)<\/b>blinds are in reception <\/p>

08\/08\/2023 07:24 (roy)<\/b>2 visits pick up and take up stairs materials <\/p>

09\/08\/2023 14:40 (roy)<\/b>Pick up additional items and last of the bricks<\/p>

17\/08\/2023 06:57 (alan)<\/b>Quoted works <\/p>

17\/08\/2023 06:58 (alan)<\/b>Quoted works<\/p>

18\/08\/2023 15:36 (sandra)<\/b>Alan meeting MR on Monday <\/p>

23\/08\/2023 15:09 (alan)<\/b>Quoted works<\/p>

06\/09\/2023 15:38 (michael)<\/b>(Ticket Closed)<\/p>

05\/10\/2023 12:30 (alan)<\/b>Test and commission heaters <\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57470","activity_ticket_id":"54265","ticket_reference":"HDT55350","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/15712 - Additional power sockets in the Main Hall ","ticket_address_1":"Barnard's Inn Hall ","ticket_address_2":"Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC1N 2HH","cs_address_1":"Barnard's Inn Hall ","cs_id":"1768","cs_address_2":"Holborn","cs_town":"London","cs_postcode":"EC1N 2HH","ticket_client_site":"1768","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/23","activity_end":"2023-08-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66849","activity_notes":"Additional power sockets in the Main Hall ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 14:18 (sandra)<\/b>works to be undertaken before the 14th August <\/p>

24\/07\/2023 14:32 (sandra)<\/b>BOOKED WEDNESDAY 2ND AUGUST 8.30 <\/p>

02\/08\/2023 13:28 (alan)<\/b>Quoted works To return Monday 14\/8\/23<\/p>

02\/08\/2023 16:50 (roy)<\/b>Assist Alan with high level sockets and other sockets<\/p>

09\/08\/2023 13:34 (sandra)<\/b>14th <\/p>

15\/08\/2023 15:25 (alan)<\/b>Quoted works <\/p>

15\/08\/2023 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57471","activity_ticket_id":"54261","ticket_reference":"HDT55346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15717 - fire door repairs ","ticket_address_1":"Flat 2","ticket_address_2":"14 lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 2","cs_id":"2611","cs_address_2":"14 lisle Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2611","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/23","activity_end":"2023-08-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66850","activity_notes":"fire door repairsto paint the beading at the top of the door tenant to give access at 9am Thursday ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2023 11:41 (sandra)<\/b>emailed for access on 31st <\/p>

31\/07\/2023 14:58 (travis)<\/b>H&S Fire proofing works to apartment door.<\/p>

01\/08\/2023 09:56 (sandra)<\/b>timber on top of door needs to be painted. Dean is going to supply paint to Travis.<\/p>

01\/08\/2023 10:42 (sandra)<\/b>emailed for access <\/p>

01\/08\/2023 12:50 (sandra)<\/b>Not today. Will confirm later. lilian <\/p>

02\/08\/2023 12:09 (sandra)<\/b>emailed for update on access <\/p>

09\/08\/2023 10:19 (sandra)<\/b>emailed Lilian again for access <\/p>

09\/08\/2023 11:41 (sandra)<\/b>the tenant can give access tomorrow morning 9am. Thursday 10th<\/p>

10\/08\/2023 14:59 (travis)<\/b>Attended and painted top of door frame following h&s works,Adjusted door closer to tenants required speed.<\/p>

11\/08\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57472","activity_ticket_id":"54311","ticket_reference":"HDT55396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/23","activity_end":"2023-08-01 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66851","activity_notes":"Gas test only with keys for access ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2023 10:03 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57473","activity_ticket_id":"54312","ticket_reference":"HDT55397","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"3 x tubs of blue liquid","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/08\/23","activity_end":"2023-08-03 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66852","activity_notes":"3 x tubs of blue liquidto be delivered to the Bin Store in Mercers Walk ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 10:17 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 10:45 (jane)<\/b>Greasebeta x 3No on order - 3\/5 days lead-time <\/p>

02\/08\/2023 12:16 (sandra)<\/b>to be delivered to the Bin Store in Mercers Walk on Thursday 3rd<\/p>

03\/08\/2023 07:24 (travis)<\/b>Collection & delivery of X3 blue drainage conditioning liquids.<\/p>

03\/08\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57474","activity_ticket_id":"54313","ticket_reference":"HDT55398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water","ticket_address_1":"Flat 1A, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/23","activity_end":"2023-08-01 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66853","activity_notes":"no hot watertenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 10:20 (System)<\/b>Ticket Created<\/p>

02\/08\/2023 07:03 (michaelk)<\/b>Attended site to investigate reported hot water fault. Found boiler with low system pressure, re-pressurised and inspected all radiator joints, expansion vessel, prv and all internal connections. Found no evidence of pipework leaks and left boiler in full working order. 2hrs labour 95<\/p>

02\/08\/2023 08:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57475","activity_ticket_id":"54314","ticket_reference":"HDT55399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors missing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/23","activity_end":"2023-08-01 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66854","activity_notes":"window restrictors missingtoilet roll holder ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 10:54 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 13:06 (travis)<\/b>List of works,Replacement of x2 broken plastic blind pull chains for new metal type,Replacement toilet roll holder,Reinstalled living room window restrictors.<\/p>

01\/08\/2023 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57476","activity_ticket_id":"54315","ticket_reference":"HDT55400","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"no lights in bedroom","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/23","activity_end":"2023-08-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66855","activity_notes":"no lights in bedroomtenant home ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 10:57 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 15:22 (alan)<\/b>Called out to investigate lights in bedroom not working Replace faulty transformer to lights and leave working <\/p>

01\/08\/2023 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57477","activity_ticket_id":"54316","ticket_reference":"HDT55401","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/15735 - replacement taps and drainage ","ticket_address_1":"39 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street","cs_id":"2633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2633","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/08\/23","activity_end":"2023-08-03 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66856","activity_notes":"replacement taps and drainage ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 14:49 (sandra)<\/b>parts have been ordered<\/p>

02\/08\/2023 10:51 (sandra)<\/b>emailed for access Thursday <\/p>

04\/08\/2023 09:54 (michaelk)<\/b>Attended site to carry out quoted work to kitchen taps and drainage. Completed work and left fully operational. 4hrs labour plus parts, total 280ex vat.<\/p>

04\/08\/2023 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57478","activity_ticket_id":"54318","ticket_reference":"HDT55403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear all items on rear staircase of Mr Woos","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/23","activity_end":"2023-08-02 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66857","activity_notes":"clear all items on rear staircase of Mr Woos","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 12:06 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 14:49 (sandra)<\/b>booked wednesday morning <\/p>

01\/08\/2023 15:45 (travis)<\/b>Attended to assess size of rubbish removal.<\/p>

02\/08\/2023 12:09 (travis)<\/b>Rubbish clearance.<\/p>

02\/08\/2023 12:22 (iain)<\/b>Clearance.<\/p>

02\/08\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57479","activity_ticket_id":"54319","ticket_reference":"HDT55404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights on ground and second floor working ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/23","activity_end":"2023-08-01 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66858","activity_notes":"no lights on ground and second floor working ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 12:08 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 15:19 (alan)<\/b>Called out to investigate lights not working in common parts, found damaged cable where light fitting on 2nd floor vis coming off wallRepair cable refix light fitting and leave working <\/p>

01\/08\/2023 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57480","activity_ticket_id":"54317","ticket_reference":"HDT55402","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"107-115 Long Acre - blowdown all water heaters ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/23","activity_end":"2023-08-11 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66859","activity_notes":"107-115 Long Acre - blowdown all water heaters ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 12:03 (System)<\/b>Ticket Created<\/p>

15\/08\/2023 06:24 (michaelk)<\/b>Attended site and drained down water heater n1 and documented the internal condition as required. Re-assembled the heater, vented and put back into service. 8hrs labour.Note; we will be returning to complete n2.<\/p>

16\/08\/2023 06:27 (michaelk)<\/b>Attended site to draindown water heater n2 and to document the internal condition. Completed work, vented and left in full working order.8hrs labour plus 2 x clean out door seal kits. Total 565 ex vat.<\/p>

16\/08\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 11:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/08\/2023 13:12 (michaelk)<\/b>Attended site to draindown and internally inspect the water heater in the cleaners cupboard. Completed work and put back intonservice on completion. 3hrs labour 140<\/p>

18\/08\/2023 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57481","activity_ticket_id":"54320","ticket_reference":"HDT55405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs to ceiling","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/23","activity_end":"2023-08-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66860","activity_notes":"repairs to ceiling","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 13:16 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 13:16 (sandra)<\/b>access emailed <\/p>

01\/08\/2023 14:06 (sandra)<\/b>Iain is attending to start on Wednesday 2nd and returning on Thursday 3rd <\/p>

03\/08\/2023 14:28 (iain)<\/b>Plasterboard ceiling and floor repairs.<\/p>

03\/08\/2023 14:29 (iain)<\/b>Plasterboard ceiling and floor repairs.<\/p>

07\/08\/2023 16:10 (iain)<\/b>Ceiling works.<\/p>

08\/08\/2023 18:52 (iain)<\/b>Ceiling works.<\/p>

09\/08\/2023 11:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57482","activity_ticket_id":"54318","ticket_reference":"HDT55403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear all items on rear staircase of Mr Woos","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/08\/23","activity_end":"2023-08-02 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66861","activity_notes":"clear all items on rear staircase of Mr WoosMEET TRAVIS AT 8AM ON WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 12:06 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 14:49 (sandra)<\/b>booked wednesday morning <\/p>

01\/08\/2023 15:45 (travis)<\/b>Attended to assess size of rubbish removal.<\/p>

02\/08\/2023 12:09 (travis)<\/b>Rubbish clearance.<\/p>

02\/08\/2023 12:22 (iain)<\/b>Clearance.<\/p>

02\/08\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57483","activity_ticket_id":"54321","ticket_reference":"HDT55406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check electrics and make safe following a leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/23","activity_end":"2023-08-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66862","activity_notes":"check electrics and make safe following a leak ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 14:08 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 16:19 (roy)<\/b>Still leaking from above flatMade safe lightsNTR tomorrow <\/p>

02\/08\/2023 16:45 (roy)<\/b>Reinstated lights in bedrooms, toilet and hall but one light is damaged and needs replacing.Still very damp kn ceiling void and after speaking to tenant we agreed to return on Monday to allow time to dry out<\/p>

04\/08\/2023 09:59 (sandra)<\/b>Tenant requested Monday at 3 o\/c<\/p>

08\/08\/2023 07:24 (roy)<\/b>Went to site but no access<\/p>

08\/08\/2023 09:09 (sandra)<\/b>rescheduled as tenant was out. emailed for Wednesday<\/p>

10\/08\/2023 11:00 (roy)<\/b>Returned and fitted one light and a conversion plate<\/p>

11\/08\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57484","activity_ticket_id":"54322","ticket_reference":"HDT55407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord meter reads (July)","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2318","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/23","activity_end":"2023-08-01 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66863","activity_notes":"Landlord meter reads (July)","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 14:10 (System)<\/b>Ticket Created<\/p>

02\/08\/2023 07:09 (alan)<\/b>Meters <\/p>

03\/08\/2023 06:58 (alan)<\/b>Meter readings <\/p>

03\/08\/2023 16:55 (alan)<\/b>Meter readings <\/p>

03\/08\/2023 18:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57485","activity_ticket_id":"54323","ticket_reference":"HDT55408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you refix the number 8 to the door ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"1159","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1159","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/23","activity_end":"2023-08-02 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66864","activity_notes":"can you refix the number 8 to the door use a strong glue screws","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2023 09:12 (System)<\/b>Ticket Created<\/p>

02\/08\/2023 14:00 (travis)<\/b>Refitted number eight numeral to main street door.<\/p>

02\/08\/2023 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57486","activity_ticket_id":"54324","ticket_reference":"HDT55409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration of bathroom ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/08\/23","activity_end":"2023-08-17 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66865","activity_notes":"redecoration of bathroomAlan is fitting the new extractor on Thursday and then the redecs can be done ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2023 10:52 (System)<\/b>Ticket Created<\/p>

02\/08\/2023 10:52 (sandra)<\/b>(Placed On Hold) until extractor system has been replaced\/repaired <\/p>

11\/08\/2023 09:32 (sandra)<\/b>(Removed from on-hold)<\/p>

16\/08\/2023 09:32 (sandra)<\/b>Thursday <\/p>

18\/08\/2023 17:56 (dean)<\/b>Done 285.00<\/p>

19\/08\/2023 07:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57487","activity_ticket_id":"54249","ticket_reference":"HDT55334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15693 - Refurbishment. ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/08\/23","activity_end":"2023-08-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66866","activity_notes":"En-suite tiling works.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 15:09 (jane)<\/b>Works commencing on Wednesday 26th July <\/p>

26\/07\/2023 09:48 (jane)<\/b>Dimmable downlights on order - expected in stock later part of week <\/p>

26\/07\/2023 14:49 (jane)<\/b>Anticipated dispatch date of blinds - 14th August <\/p>

26\/07\/2023 15:13 (jane)<\/b>Tiles expected to be delivered on 3rd August <\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

01\/08\/2023 05:01 (alan)<\/b>Replace downlighter in flat for LED fittings <\/p>

03\/08\/2023 15:47 (travis)<\/b>Flooring works <\/p>

07\/08\/2023 16:11 (iain)<\/b>List of works.<\/p>

08\/08\/2023 18:54 (iain)<\/b>List of works.<\/p>

09\/08\/2023 13:35 (sandra)<\/b>15th\/16th<\/p>

09\/08\/2023 16:08 (iain)<\/b>List of works.<\/p>

09\/08\/2023 17:07 (travis)<\/b>Flooring <\/p>

10\/08\/2023 15:41 (travis)<\/b>Bathroom floor works.<\/p>

11\/08\/2023 16:09 (iain)<\/b>List of works.<\/p>

11\/08\/2023 16:12 (iain)<\/b>List of works. Clearance.<\/p>

16\/08\/2023 09:22 (sandra)<\/b>Decorating finished until flooring has been <\/p>

16\/08\/2023 16:15 (iain)<\/b>List of works.<\/p>

17\/08\/2023 09:46 (sandra)<\/b>Dean - up to date. waiting on flooring and then can touch up skirting <\/p>

18\/08\/2023 06:32 (alan)<\/b>Replacement lights <\/p>

18\/08\/2023 09:52 (iain)<\/b>List of works<\/p>

24\/08\/2023 06:48 (michaelk)<\/b>Attended site to carry out a plumbing inspection to both bathrooms and hot water system.Main bathroom - The main bathroom toilet requires a syphon service kit as the cistern is now not flushing.The ensuite bathroom - The ensuite toilet pan is cracked and I have provided Mike with a cost to replace the pan. There is s cap required for the shower diverter and the bath pop up waste isn't working. The main shower head requires replacing.All items will be solved apart from the cracked pan. 2hrs labour 95<\/p>

31\/08\/2023 06:25 (michaelk)<\/b>Attended site to replace items previously reported from the plumbing inspection. Replaced the syphon from the bathroom toilet, ideal standard cover on the shower diverter and the shower head from the ensuite shower. 2hrs labour plus parts, total 254.94 ex vat.<\/p>

31\/08\/2023 06:27 (michaelk)<\/b>Attended site to cut out the splash back in the kitchen to allow the sockets to be fitted. Completed the work and left in full working order. 2hrs labour 95<\/p>

04\/09\/2023 09:47 (iain)<\/b>List of works.<\/p>

04\/09\/2023 10:30 (dean)<\/b>Done<\/p>

04\/09\/2023 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57488","activity_ticket_id":"54325","ticket_reference":"HDT55410","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15728 - replacement flushing systems to 2No toilets ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/23","activity_end":"2023-08-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66867","activity_notes":"replacement flushing systems to 2No toilets booked for Friday 11th at 9am ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2023 15:54 (sandra)<\/b>Top two will need to be done <\/p>

03\/08\/2023 11:35 (sandra)<\/b>booked for Friday 11th at 8am <\/p>

15\/08\/2023 06:20 (michaelk)<\/b>Attended site and replaced 2 x cisterns to the upper floor toilets as 8nstructed. Completed work and left fully operational. 4hrs labour plus parts, total 436.50 ex vat.<\/p>

15\/08\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57489","activity_ticket_id":"54326","ticket_reference":"HDT55411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To service Kranzle pressure washer machine ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/08\/23","activity_end":"2023-08-02 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66868","activity_notes":"To service Kranzle pressure washer machine ","activity_timesheet":null,"ticket_notes_combined":"

02\/08\/2023 15:47 (System)<\/b>Ticket Created<\/p>

02\/08\/2023 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57490","activity_ticket_id":"54258","ticket_reference":"HDT55343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15715 - Refurbishment works ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/23","activity_end":"2023-09-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66869","activity_notes":"Thursday morning.Vacant property - Keys from securityList of works:Uplift Kitchen floor and dispose ofAll doors to be removed however ironmongery to remainBath Panel to be replacedToilet seat to be replaced.Boiler panels:Remove all blinds apart from bathroom.Sent from (MDR)","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 17:01 (sandra)<\/b>Lilian wants to know how quickly this can be turned around <\/p>

03\/08\/2023 16:39 (iain)<\/b>List of works.<\/p>

04\/08\/2023 15:54 (iain)<\/b>List of works.<\/p>

04\/08\/2023 16:33 (jane)<\/b>Roller blinds on order - anticipated dispatch date - 10\/08\/2023<\/p>

10\/08\/2023 14:58 (travis)<\/b>Collection and delivery of fire door's.<\/p>

11\/08\/2023 16:08 (iain)<\/b>List of works. Doors.<\/p>

16\/08\/2023 09:37 (jane)<\/b>Redecoration works commencing on Monday 21st - will take 2\/3 days to complete <\/p>

18\/08\/2023 09:53 (iain)<\/b>List of works.<\/p>

25\/08\/2023 08:49 (dean)<\/b>Done 1400.00<\/p>

25\/08\/2023 15:20 (alan)<\/b>Supply and install 3 new lamp shades <\/p>

04\/09\/2023 09:48 (iain)<\/b>List of works.<\/p>

04\/09\/2023 18:12 (michael)<\/b>(Ticket Closed)<\/p>

05\/09\/2023 11:48 (iain)<\/b>List of works.<\/p>

05\/09\/2023 11:48 (iain)<\/b>List of works.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57491","activity_ticket_id":"54249","ticket_reference":"HDT55334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15693 - Refurbishment. ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/08\/23","activity_end":"2023-08-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66870","activity_notes":"List of works:Kitchen cupboardsSplash back Sent from MDR","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 15:09 (jane)<\/b>Works commencing on Wednesday 26th July <\/p>

26\/07\/2023 09:48 (jane)<\/b>Dimmable downlights on order - expected in stock later part of week <\/p>

26\/07\/2023 14:49 (jane)<\/b>Anticipated dispatch date of blinds - 14th August <\/p>

26\/07\/2023 15:13 (jane)<\/b>Tiles expected to be delivered on 3rd August <\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

01\/08\/2023 05:01 (alan)<\/b>Replace downlighter in flat for LED fittings <\/p>

03\/08\/2023 15:47 (travis)<\/b>Flooring works <\/p>

07\/08\/2023 16:11 (iain)<\/b>List of works.<\/p>

08\/08\/2023 18:54 (iain)<\/b>List of works.<\/p>

09\/08\/2023 13:35 (sandra)<\/b>15th\/16th<\/p>

09\/08\/2023 16:08 (iain)<\/b>List of works.<\/p>

09\/08\/2023 17:07 (travis)<\/b>Flooring <\/p>

10\/08\/2023 15:41 (travis)<\/b>Bathroom floor works.<\/p>

11\/08\/2023 16:09 (iain)<\/b>List of works.<\/p>

11\/08\/2023 16:12 (iain)<\/b>List of works. Clearance.<\/p>

16\/08\/2023 09:22 (sandra)<\/b>Decorating finished until flooring has been <\/p>

16\/08\/2023 16:15 (iain)<\/b>List of works.<\/p>

17\/08\/2023 09:46 (sandra)<\/b>Dean - up to date. waiting on flooring and then can touch up skirting <\/p>

18\/08\/2023 06:32 (alan)<\/b>Replacement lights <\/p>

18\/08\/2023 09:52 (iain)<\/b>List of works<\/p>

24\/08\/2023 06:48 (michaelk)<\/b>Attended site to carry out a plumbing inspection to both bathrooms and hot water system.Main bathroom - The main bathroom toilet requires a syphon service kit as the cistern is now not flushing.The ensuite bathroom - The ensuite toilet pan is cracked and I have provided Mike with a cost to replace the pan. There is s cap required for the shower diverter and the bath pop up waste isn't working. The main shower head requires replacing.All items will be solved apart from the cracked pan. 2hrs labour 95<\/p>

31\/08\/2023 06:25 (michaelk)<\/b>Attended site to replace items previously reported from the plumbing inspection. Replaced the syphon from the bathroom toilet, ideal standard cover on the shower diverter and the shower head from the ensuite shower. 2hrs labour plus parts, total 254.94 ex vat.<\/p>

31\/08\/2023 06:27 (michaelk)<\/b>Attended site to cut out the splash back in the kitchen to allow the sockets to be fitted. Completed the work and left in full working order. 2hrs labour 95<\/p>

04\/09\/2023 09:47 (iain)<\/b>List of works.<\/p>

04\/09\/2023 10:30 (dean)<\/b>Done<\/p>

04\/09\/2023 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57492","activity_ticket_id":"54327","ticket_reference":"HDT55412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15739 - To re-glaze sash window within the common parts ","ticket_address_1":"Egmont House","ticket_address_2":"Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Egmont House","cs_id":"2231","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"04\/08\/23","activity_end":"2023-08-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66871","activity_notes":"To re-glaze sash window within the common parts ","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2023 10:01 (sandra)<\/b>attending on Friday morning <\/p>

08\/08\/2023 16:58 (sandra)<\/b>completed <\/p>

09\/08\/2023 15:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57493","activity_ticket_id":"54328","ticket_reference":"HDT55413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15738 - Redecoration and making good to bedroom bathroom and staircase ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert St\/5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/10\/23","activity_end":"2023-10-04 09:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66872","activity_notes":"Redecoration and making good to bedroom bathroom and staircase ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2023 10:31 (sandra)<\/b>Lilian wants this booked after all the other works <\/p>

04\/09\/2023 09:36 (sandra)<\/b>Emailed for 15th <\/p>

04\/09\/2023 10:23 (sandra)<\/b> to arrange with the tenant Richard -07860 380000<\/p>

13\/09\/2023 11:37 (jane)<\/b>Tenant doesn't want the redecs for 15th now, waiting on another date from client <\/p>

27\/09\/2023 10:02 (sandra)<\/b>(Ticket Closed)<\/p>

24\/01\/2024 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 16:10 (sandra)<\/b>Can you please liaise with Richard on access for Dean to carry out the redecoration works to the ceiling\/leak areas as quoted last year!Hi Richard, as discussed , this quoted works has been paid therefore, it is important that you allow us to complete them.It needs to be completed before the end of Feb 2024.<\/p>

31\/01\/2024 11:35 (sandra)<\/b>tenant now wants a partition wall taken down and I am awaiting Lilian's reply as the decorating cannot go ahead until this has been agreed. <\/p>

03\/04\/2024 13:38 (jane)<\/b>Quotation has been sent for the removal of the partition, to chase the client to see if a decision has been made <\/p>

03\/04\/2024 14:06 (jane)<\/b>Update from Client : We have to wait until next week when the surveyor comes back from annual leave.<\/p>

10\/04\/2024 10:07 (sandra)<\/b>(Placed On Hold) waiting on surveyor for partition wall <\/p>

02\/08\/2024 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57494","activity_ticket_id":"54329","ticket_reference":"HDT55414","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Investigate light not working to rear staircase ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/23","activity_end":"2023-08-03 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66873","activity_notes":"Investigate light not working to rear staircase ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2023 09:34 (System)<\/b>Ticket Created<\/p>

03\/08\/2023 16:48 (alan)<\/b>Called out to investigate lights on rear staircase flickering Test though circuit and found contactor to be faulty, replace contactor test and leave working <\/p>

03\/08\/2023 18:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57495","activity_ticket_id":"54330","ticket_reference":"HDT55415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement window handle ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/23","activity_end":"2023-08-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66874","activity_notes":"replacement window handle ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2023 09:52 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 10:38 (sandra)<\/b>tenant on holiday from Tuesday 8th <\/p>

04\/08\/2023 10:54 (sandra)<\/b>please attend once tenant goes away <\/p>

08\/08\/2023 09:12 (sandra)<\/b>tenant on holiday from Wednesday 9th <\/p>

09\/08\/2023 14:07 (travis)<\/b>In attendance with Lillian,Instructed to screw window shut.<\/p>

09\/08\/2023 15:43 (michael)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 09:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/08\/2023 12:37 (sandra)<\/b>Can you book it in for the 11th September 2023 at 8.30am please<\/p>

05\/09\/2023 15:45 (sandra)<\/b>confirmed by phone with Lilian <\/p>

06\/09\/2023 15:26 (sandra)<\/b>tenant has cancelled 11th. Waiting Brian to confirm 19th\/20th<\/p>

12\/09\/2023 08:44 (jane)<\/b>Requested access for 8:30am on 19th September <\/p>

12\/09\/2023 09:03 (jane)<\/b>Tenant will be home to provide access at 8:30am on 19th September <\/p>

19\/09\/2023 10:09 (jane)<\/b>Window has been repaired, needs making good<\/p>

27\/09\/2023 10:13 (sandra)<\/b>emailed for access from 9th October <\/p>

27\/09\/2023 12:58 (sandra)<\/b>CONFIRMED 9TH DEAN MORNING <\/p>

10\/10\/2023 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57496","activity_ticket_id":"54320","ticket_reference":"HDT55405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs to ceiling","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/08\/23","activity_end":"2023-08-09 08:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66875","activity_notes":"ceiling has been reinstated - can it be decorated today\/tomorrow as Lilian wants to rent it out.","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2023 13:16 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 13:16 (sandra)<\/b>access emailed <\/p>

01\/08\/2023 14:06 (sandra)<\/b>Iain is attending to start on Wednesday 2nd and returning on Thursday 3rd <\/p>

03\/08\/2023 14:28 (iain)<\/b>Plasterboard ceiling and floor repairs.<\/p>

03\/08\/2023 14:29 (iain)<\/b>Plasterboard ceiling and floor repairs.<\/p>

07\/08\/2023 16:10 (iain)<\/b>Ceiling works.<\/p>

08\/08\/2023 18:52 (iain)<\/b>Ceiling works.<\/p>

09\/08\/2023 11:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57497","activity_ticket_id":"54331","ticket_reference":"HDT55416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire door needs repairing ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/23","activity_end":"2023-08-04 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66876","activity_notes":"fire door needs repairing on the rear fire escape to the restaurant and confirm it only leads to the restaurant.code to get in from Horse and Dolphin Yard is 2708","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2023 12:09 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 14:52 (travis)<\/b>Repaired fire door handle,push bar and refitted.Tested.<\/p>

04\/08\/2023 14:55 (travis)<\/b>This door leads to x1 restaurant and one vacant unit accessible from horse and dolphin yard <\/p>

04\/08\/2023 15:12 (jane)<\/b>(Ticket Closed)<\/p>

07\/08\/2023 09:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/08\/2023 09:11 (sandra)<\/b>need to return as handle has fallen off again <\/p>

09\/08\/2023 08:18 (travis)<\/b>Attended above property to reinstate fire exit door handle to find this had already been completed.<\/p>

11\/08\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57498","activity_ticket_id":"54332","ticket_reference":"HDT55417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"half of the electrics have gone off","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/08\/23","activity_end":"2023-08-03 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66877","activity_notes":"half of the electrics have gone offtenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2023 14:36 (System)<\/b>Ticket Created<\/p>

03\/08\/2023 16:53 (alan)<\/b>Test thought electrical in flat found circuit breaker in fuse board to be faulty Replace MCBTest and leave working <\/p>

03\/08\/2023 18:31 (michael)<\/b>(Ticket Closed)<\/p>

04\/08\/2023 09:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/08\/2023 13:18 (roy)<\/b>Reset power.Tenant said when using the hob it tripped.Turned on and all seems ok but then tenant said when using hob for 20 minutes then it tripped.Either a ring could be faulty or new hob might need renewing<\/p>

04\/08\/2023 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57499","activity_ticket_id":"54332","ticket_reference":"HDT55417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"half of the electrics have gone off","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/23","activity_end":"2023-08-04 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66878","activity_notes":"half of the electrics have gone off","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2023 14:36 (System)<\/b>Ticket Created<\/p>

03\/08\/2023 16:53 (alan)<\/b>Test thought electrical in flat found circuit breaker in fuse board to be faulty Replace MCBTest and leave working <\/p>

03\/08\/2023 18:31 (michael)<\/b>(Ticket Closed)<\/p>

04\/08\/2023 09:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/08\/2023 13:18 (roy)<\/b>Reset power.Tenant said when using the hob it tripped.Turned on and all seems ok but then tenant said when using hob for 20 minutes then it tripped.Either a ring could be faulty or new hob might need renewing<\/p>

04\/08\/2023 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57500","activity_ticket_id":"54333","ticket_reference":"HDT55418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2.1","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.1","cs_id":"2655","cs_address_2":"76 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2655","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/23","activity_end":"2023-08-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66879","activity_notes":"PAT test only with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2023 09:52 (System)<\/b>Ticket Created<\/p>

07\/08\/2023 09:49 (sandra)<\/b>with keys on Wednesday <\/p>

09\/08\/2023 09:33 (roy)<\/b>Pat test <\/p>

09\/08\/2023 11:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57501","activity_ticket_id":"54334","ticket_reference":"HDT55419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/23","activity_end":"2023-08-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66880","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2023 09:57 (System)<\/b>Ticket Created<\/p>

07\/08\/2023 09:43 (sandra)<\/b>with keys 9th <\/p>

09\/08\/2023 11:27 (roy)<\/b>Pat test<\/p>

09\/08\/2023 13:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57502","activity_ticket_id":"54335","ticket_reference":"HDT55420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/23","activity_end":"2023-08-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66881","activity_notes":"PAT test only tenant home wedensday ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2023 10:03 (System)<\/b>Ticket Created<\/p>

07\/08\/2023 09:51 (sandra)<\/b>tenant home for access wednesday<\/p>

09\/08\/2023 11:28 (roy)<\/b>Pat test<\/p>

09\/08\/2023 13:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57503","activity_ticket_id":"54336","ticket_reference":"HDT55421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3.2 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/23","activity_end":"2023-08-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66882","activity_notes":"PAT test only tenant home for access Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2023 10:10 (System)<\/b>Ticket Created<\/p>

07\/08\/2023 09:52 (sandra)<\/b>tenant home for access Wednesday <\/p>

09\/08\/2023 11:28 (roy)<\/b>Pat test<\/p>

09\/08\/2023 13:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57504","activity_ticket_id":"54337","ticket_reference":"HDT55422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check smoke\/fire alarms and supply fire blanket ","ticket_address_1":"3rd Floor Flat, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 36 Gerrard Street ","cs_id":"2150","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2150","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/08\/23","activity_end":"2023-08-04 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66883","activity_notes":"check smoke\/fire alarms throughout property and supply fire blanket to kitchen Please carry out ASAP ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2023 10:52 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 12:58 (iain)<\/b>Smoke alarms and fire blanket.<\/p>

04\/08\/2023 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57505","activity_ticket_id":"54266","ticket_reference":"HDT55351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer showing error E13","ticket_address_1":"Flat 1","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/23","activity_end":"2023-08-08 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66884","activity_notes":"washer\/dryer pick up keys for repairaid 12 - 4pm REPAIRAID WILL CALL YOU ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 14:31 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 14:31 (sandra)<\/b>booked 27th 12 - 4pm<\/p>

26\/07\/2023 12:00 (sandra)<\/b>tenant for access <\/p>

28\/07\/2023 09:44 (jane)<\/b>Door lock on order for washer\/dryer <\/p>

03\/08\/2023 11:12 (sandra)<\/b>Could we arrange a visit for Tuesday, 08\/08, between 12pm and 5pm? <\/p>

04\/08\/2023 11:10 (sandra)<\/b>advised 9th <\/p>

04\/08\/2023 11:37 (sandra)<\/b>can only do Tuesday 8th or the following week.<\/p>

08\/08\/2023 14:00 (roy)<\/b>With Repair Aid Replace heating element in machine<\/p>

09\/08\/2023 11:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57506","activity_ticket_id":"54338","ticket_reference":"HDT55423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear re fire scape staircase of rubbish ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/23","activity_end":"2023-08-04 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66885","activity_notes":"clear re fire scape staircase of rubbish code to door 2708","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2023 12:03 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 14:53 (travis)<\/b>Cleared rubbish and disposed off <\/p>

04\/08\/2023 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57507","activity_ticket_id":"54310","ticket_reference":"HDT55395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15711 - Replace electric boiler with a high heat retention storage heater in lounge, kitchen and bedroom areas and install a dual electric meter ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/23","activity_end":"2023-08-08 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66886","activity_notes":"Roy,Can you collect a materials order from WF at 07:30 using this job ticket as the order number. Everything should be boxed and ready for collection. You will need a fairly empty van and the trunking might have to go on the roof. I do need all this collected in 1 go as I will have an installation team on site therefore cant afford for any down time.The bulk of the order is as follows:1 x 1.5kw storage heater in bedroom 11 x 1.5kw storage heater in bedroom 22 x 3.3kw storage heater in main room1 x 3.3kw storage heater kitchen.Cabletrunkingfuse switches.fuse boxSent by MDRCheers.","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2023 16:52 (alan)<\/b>Disconnect power to old boiler Remove sockets as needed and order materials <\/p>

04\/08\/2023 10:53 (sandra)<\/b>blinds are in reception <\/p>

08\/08\/2023 07:24 (roy)<\/b>2 visits pick up and take up stairs materials <\/p>

09\/08\/2023 14:40 (roy)<\/b>Pick up additional items and last of the bricks<\/p>

17\/08\/2023 06:57 (alan)<\/b>Quoted works <\/p>

17\/08\/2023 06:58 (alan)<\/b>Quoted works<\/p>

18\/08\/2023 15:36 (sandra)<\/b>Alan meeting MR on Monday <\/p>

23\/08\/2023 15:09 (alan)<\/b>Quoted works<\/p>

06\/09\/2023 15:38 (michael)<\/b>(Ticket Closed)<\/p>

05\/10\/2023 12:30 (alan)<\/b>Test and commission heaters <\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57508","activity_ticket_id":"54339","ticket_reference":"HDT55424","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"PAT (EET)","ticket_address_1":"Various Properties","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various Properties","cs_id":"2651","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2651","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/23","activity_end":"2023-08-30 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66887","activity_notes":"Roy this has been postponed until the following Wednesday 30th To meet Steve Thomas of Gentwell outside Lilians office on Wednesday 30th at 7am PAT (EET)","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2023 12:23 (System)<\/b>Ticket Created<\/p>

25\/08\/2023 15:03 (sandra)<\/b>30th<\/p>

30\/08\/2023 15:40 (jane)<\/b>(Ticket Closed)<\/p>

30\/08\/2023 22:36 (roy)<\/b>Various properties pat test One more in city to do<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57509","activity_ticket_id":"54340","ticket_reference":"HDT55425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine and blinds ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/23","activity_end":"2023-08-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66888","activity_notes":"washing machine - keys need to be picked up for repairaid and they will call between 10 - 2pm on Tuesday BLINDS NEED TO BE CHECKED ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2023 16:43 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 16:46 (sandra)<\/b>emailed for Monday <\/p>

07\/08\/2023 09:20 (sandra)<\/b>booked for Tuesday 10 - 2pm and Iain to check blinds whilst there <\/p>

09\/08\/2023 09:40 (sandra)<\/b>blinds were overlooked on viist.need to reschedule <\/p>

09\/08\/2023 10:13 (sandra)<\/b>drain and dry filter were unblocked and unit left in working condition.<\/p>

09\/08\/2023 14:43 (roy)<\/b>With Repair Aid<\/p>

11\/08\/2023 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57510","activity_ticket_id":"54341","ticket_reference":"HDT55426","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Water tanks leaking:","ticket_address_1":"35 Devonshire Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"35 Devonshire Place","cs_id":"2653","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2653","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/23","activity_end":"2023-08-05 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66889","activity_notes":"Water tanks leaking:","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2023 11:53 (System)<\/b>Ticket Created<\/p>

06\/08\/2023 20:12 (roy)<\/b>Water tank leaking due to rotten timber support.Collapsing.Made safe and arranged to return Sunday <\/p>

06\/08\/2023 20:19 (roy)<\/b>Drained down 3 x tanks (linked).Once drained, cut timber to fit underneath and support tank.Refilled tanks and pumps kept running.Found on 2nd floor a toilet continuously overflowing (apparently this ongoing for two weeks according to tenant), had to shut off toilet.This is not linked to water tank problem but additional job if required to do.Tanks ok but should be inspected to replace and support properly <\/p>

11\/08\/2023 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57511","activity_ticket_id":"54340","ticket_reference":"HDT55425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine and blinds ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/08\/23","activity_end":"2023-08-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66890","activity_notes":"washing machine and blinds please can we have someone come to have a look at the blinds and the washing machine?","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2023 16:43 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 16:46 (sandra)<\/b>emailed for Monday <\/p>

07\/08\/2023 09:20 (sandra)<\/b>booked for Tuesday 10 - 2pm and Iain to check blinds whilst there <\/p>

09\/08\/2023 09:40 (sandra)<\/b>blinds were overlooked on viist.need to reschedule <\/p>

09\/08\/2023 10:13 (sandra)<\/b>drain and dry filter were unblocked and unit left in working condition.<\/p>

09\/08\/2023 14:43 (roy)<\/b>With Repair Aid<\/p>

11\/08\/2023 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57512","activity_ticket_id":"54342","ticket_reference":"HDT55427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/08\/23","activity_end":"2023-08-17 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66891","activity_notes":"no hot water this is 6a not 6when tenant tried to reset it switches off again tenant will provide access ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2023 09:12 (System)<\/b>Ticket Created<\/p>

08\/08\/2023 06:37 (michaelk)<\/b>Attended site to investigate reported boiler fault. Although the boiler was running at the time of the visit, the fault history confirmed the tenants report of f28 and f54. When th eburner was stripped and inspected, the gas valve was noisey in operation and restricting the gas at ignition. The gas valve requires changing, which will be ordered.<\/p>

16\/08\/2023 12:07 (sandra)<\/b>emailed for Thursday 17th<\/p>

17\/08\/2023 20:10 (michaelk)<\/b>Collected materials and attended site to replace the faulty gas section. Removed existing valve and replaced with new testing and setting the gas rate and combustion on completion. Left boiler in full working order. 3hrs labour plus parts, total 337.18 ex vat.<\/p>

18\/08\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57513","activity_ticket_id":"54343","ticket_reference":"HDT55428","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"2nd floor toilet is not working ","ticket_address_1":"35 Devonshire Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"35 Devonshire Place ","cs_id":"1200","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1200","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/23","activity_end":"2023-08-08 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66892","activity_notes":"2nd floor toilet is not working RECEPTION THERE TO GIVE ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2023 09:14 (System)<\/b>Ticket Created<\/p>

08\/08\/2023 06:29 (michaelk)<\/b>Attended site to investigate leaking toilet. The toilet was found with the inlet valve letting by, which required replacing. The valve was brass which was ordered to fit tomorrow morning. 2hrs labour 95<\/p>

09\/08\/2023 06:22 (michaelk)<\/b>Attended site to fit replacement inlet valve to 2nd floor toilet. Completed work and left toilet in full working order. 2hrs labour plus part, total 123.46 ex vat.<\/p>

09\/08\/2023 11:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57514","activity_ticket_id":"54331","ticket_reference":"HDT55416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire door needs repairing ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/23","activity_end":"2023-08-09 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66893","activity_notes":"please return and secure with longer screwsfire door needs repairing on the rear fire escape to the restaurant and confirm it only leads to the restaurant.code to get in from Horse and Dolphin Yard is 2708","activity_timesheet":"2","ticket_notes_combined":"

03\/08\/2023 12:09 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 14:52 (travis)<\/b>Repaired fire door handle,push bar and refitted.Tested.<\/p>

04\/08\/2023 14:55 (travis)<\/b>This door leads to x1 restaurant and one vacant unit accessible from horse and dolphin yard <\/p>

04\/08\/2023 15:12 (jane)<\/b>(Ticket Closed)<\/p>

07\/08\/2023 09:42 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/08\/2023 09:11 (sandra)<\/b>need to return as handle has fallen off again <\/p>

09\/08\/2023 08:18 (travis)<\/b>Attended above property to reinstate fire exit door handle to find this had already been completed.<\/p>

11\/08\/2023 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57515","activity_ticket_id":"54344","ticket_reference":"HDT55429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door closer is not closing the door ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/08\/23","activity_end":"2023-08-07 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66894","activity_notes":"main front door closer is not closing the door tenants have to pull close and it should close itself ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2023 09:54 (System)<\/b>Ticket Created<\/p>

07\/08\/2023 16:09 (iain)<\/b>Eased and adjusted door, closer, lock and keep.<\/p>

08\/08\/2023 09:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57516","activity_ticket_id":"54345","ticket_reference":"HDT55430","ticket_client":"2108","client_name":"Forty Group","ticket_title":"toilet door lock and reception door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/08\/23","activity_end":"2023-08-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66895","activity_notes":"toilet door lock and reception door also the children's toilet where the flush has gone WEDNESDAY MORNING THIS IS RECTORY PARK COMMUNITY CENTRE","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2023 13:00 (System)<\/b>Ticket Created<\/p>

07\/08\/2023 15:19 (sandra)<\/b>booked for Wednesday 9th <\/p>

09\/08\/2023 16:07 (iain)<\/b>Repairs to flush handle and lock.<\/p>

09\/08\/2023 17:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57517","activity_ticket_id":"54346","ticket_reference":"HDT55431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15583 - Draught proofing and water damage redecoration ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/23","activity_end":"2023-08-24 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66896","activity_notes":"Draught proofing and water damage redecoration ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2023 15:02 (sandra)<\/b>emailed for access on Thursday 24th <\/p>

18\/08\/2023 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57518","activity_ticket_id":"54346","ticket_reference":"HDT55431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15583 - Draught proofing and water damage redecoration ","ticket_address_1":"Flat 3, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3, 60 Chandos Place","cs_id":"1525","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1525","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/08\/23","activity_end":"2023-08-30 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66897","activity_notes":"Draught proofing and water damage redecoration ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2023 15:02 (sandra)<\/b>emailed for access on Thursday 24th <\/p>

18\/08\/2023 16:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57519","activity_ticket_id":"54347","ticket_reference":"HDT55432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from flat 5 to Flat 4 ","ticket_address_1":"Flat 4 ","ticket_address_2":"1 Horse & Dolphin","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 ","cs_id":"2656","cs_address_2":"1 Horse & Dolphin","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2656","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/23","activity_end":"2023-08-07 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66898","activity_notes":"leak from flat 5 to Flat 4 knock on Flat 1 and they will assist you with access","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2023 13:10 (System)<\/b>Ticket Created<\/p>

08\/08\/2023 06:33 (michaelk)<\/b>Attended site to investigate reported leak into flat 4. The problem was traced to a cracked shower tray in flat 5, which requires replacing. 8 have tried to xarrybout a temporary fix by sealing the tray whilst a quote is being worked on. 3hrs labour plus sealant, total 155 ex vat.<\/p>

08\/08\/2023 09:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57520","activity_ticket_id":"54348","ticket_reference":"HDT55433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/08\/23","activity_end":"2023-08-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66899","activity_notes":"dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

07\/08\/2023 15:17 (System)<\/b>Ticket Created<\/p>

07\/08\/2023 15:18 (sandra)<\/b>emailed for 16th Wednesday <\/p>

09\/08\/2023 11:56 (sandra)<\/b>waiting on access <\/p>

09\/08\/2023 14:44 (sandra)<\/b>booked from 12 - 4pm <\/p>

14\/08\/2023 15:06 (sandra)<\/b>Please get the engineer to call the client when they are on their way on073405665962 - AdrianaAnd she will give him access Wednesday 16th<\/p>

18\/08\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57521","activity_ticket_id":"54350","ticket_reference":"HDT55435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken push bar on our fire exit door ","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2609","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2609","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/08\/23","activity_end":"2023-08-08 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66900","activity_notes":"Broken push bar on our fire exit door ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2023 09:06 (System)<\/b>Ticket Created<\/p>

08\/08\/2023 18:53 (iain)<\/b>Refitted emergency push bar.<\/p>

09\/08\/2023 11:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57522","activity_ticket_id":"54349","ticket_reference":"HDT55434","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"investigate the circuit etc. ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/23","activity_end":"2023-08-08 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66901","activity_notes":"investigate the circuit etc. These rooms are in constant use. workshop and spray booth - lights keep tripping out","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2023 16:36 (System)<\/b>Ticket Created<\/p>

08\/08\/2023 16:20 (roy)<\/b>2 rooms keep tripping. Narrowed it down to light fittings in the spray booth.Need new<\/p>

09\/08\/2023 11:30 (roy)<\/b>WF no light fittings in stock.Returned and removed 1 light fitting and got one working.Also replaced light switch<\/p>

10\/08\/2023 11:03 (roy)<\/b>Replaced one light fitting<\/p>

11\/08\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57523","activity_ticket_id":"54320","ticket_reference":"HDT55405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs to ceiling","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1844","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1844","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"08\/08\/23","activity_end":"2023-08-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66902","activity_notes":"repairs to ceilingalso check wooden flooring. there are a few raised flooring or missing wooden flooring which need to be reinstated ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2023 13:16 (System)<\/b>Ticket Created<\/p>

01\/08\/2023 13:16 (sandra)<\/b>access emailed <\/p>

01\/08\/2023 14:06 (sandra)<\/b>Iain is attending to start on Wednesday 2nd and returning on Thursday 3rd <\/p>

03\/08\/2023 14:28 (iain)<\/b>Plasterboard ceiling and floor repairs.<\/p>

03\/08\/2023 14:29 (iain)<\/b>Plasterboard ceiling and floor repairs.<\/p>

07\/08\/2023 16:10 (iain)<\/b>Ceiling works.<\/p>

08\/08\/2023 18:52 (iain)<\/b>Ceiling works.<\/p>

09\/08\/2023 11:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57524","activity_ticket_id":"54351","ticket_reference":"HDT55436","ticket_client":"2157","client_name":"Dragon Cat Cafe","ticket_title":"MDR\/JH\/15742 - Removal of screws and redecoration of shopfront sign ","ticket_address_1":"15 Little Newport Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"15 Little Newport Street ","cs_id":"2652","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"2652","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/08\/23","activity_end":"2023-08-11 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66903","activity_notes":"Removal of screws and redecoration of shopfront signFriday ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 07:49 (dean)<\/b>Done 180<\/p>

16\/08\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57525","activity_ticket_id":"54353","ticket_reference":"HDT55438","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15716 - New double glazed unit ","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Mercer Walk ","cs_id":"2141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2141","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/10\/23","activity_end":"2023-10-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66904","activity_notes":"New double glazed unit ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2023 14:43 (jane)<\/b>Requesting pre-site meeting for either Monday, Tuesday or Wednesday next week <\/p>

16\/08\/2023 13:45 (jane)<\/b>Pre-site meeting arranged with Ross Jackman on Wednesday 23rd August, after lunch<\/p>

12\/09\/2023 11:39 (jane)<\/b>Lead-time on this project is 4 weeks <\/p>

28\/09\/2023 15:42 (jane)<\/b>The Glaziers will be on site on Tuesday 10th October from 8am until 11amThe areas outside Stanfords will be cordoned off, so access will have to be via the entrance doors in the courtyard during this time.<\/p>

10\/10\/2023 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57526","activity_ticket_id":"54354","ticket_reference":"HDT55439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light out on 2nd floor outside the office ","ticket_address_1":"Second Floor Office ","ticket_address_2":"30 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"2632","cs_address_2":"30 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"2632","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/23","activity_end":"2023-08-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66905","activity_notes":"Light out on 2nd floor outside the office ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2023 16:47 (System)<\/b>Ticket Created<\/p>

09\/08\/2023 14:42 (roy)<\/b>Replaced 1 x 28w 2D bulb<\/p>

09\/08\/2023 15:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57527","activity_ticket_id":"54355","ticket_reference":"HDT55440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15736 - Full redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/08\/23","activity_end":"2023-08-30 09:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66906","activity_notes":"Full redecoration ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2023 10:32 (sandra)<\/b>waiting on tenant to give dates to access<\/p>

29\/08\/2023 18:01 (dean)<\/b>Done1690.00<\/p>

30\/08\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57528","activity_ticket_id":"54356","ticket_reference":"HDT55441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"supply 20 meter hose and washer gun for the jet washer ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/23","activity_end":"2023-08-23 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66907","activity_notes":"supply 20 meter hose and washer gun for the jet washer THESE ARE IN THE OFFICE - COLLECT TONIGHT ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2023 09:10 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 16:39 (sandra)<\/b>sent details to clean machine to order <\/p>

17\/08\/2023 10:39 (sandra)<\/b>Good Morning Sandra, 2WKEW20MTR Hose 144.00Ergo Trigger Gun 109.30Carriage 15.00Total of 268.30 + VATI am waiting on delivery hose and will send out to Southend Address.Kind RegardsJohn Davis<\/p>

22\/08\/2023 09:46 (sandra)<\/b>ITEMS IN THE OFFICE <\/p>

24\/08\/2023 08:42 (travis)<\/b>Collection & delivery of pressure washer lance and hose to cleaning supervisor at horse and dolphin yard.<\/p>

24\/08\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/09\/2023 11:03 (travis)<\/b>Fit new hose and lance for cleaners .<\/p>

04\/09\/2023 17:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57529","activity_ticket_id":"54357","ticket_reference":"HDT55442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat ","cs_id":"1212","cs_address_2":"6 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1212","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/08\/23","activity_end":"2023-08-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66908","activity_notes":"Gas compliance testing with PATwith keys tuesday AND PAT TEST STATING FOR 3 YEARS ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2023 13:09 (System)<\/b>Ticket Created<\/p>

09\/08\/2023 13:09 (sandra)<\/b>emailed for Tuesday 15th<\/p>

09\/08\/2023 14:42 (sandra)<\/b>keys tuesday <\/p>

16\/08\/2023 06:35 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/08\/2023 06:37 (michaelk)<\/b>Fitted replacement co alarm to kitchen. 1hr labour plus part, total 70 ex vat.<\/p>

16\/08\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57530","activity_ticket_id":"54358","ticket_reference":"HDT55443","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"no hot water ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/08\/23","activity_end":"2023-08-10 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66909","activity_notes":"no hot water with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2023 15:59 (System)<\/b>Ticket Created<\/p>

09\/08\/2023 15:59 (sandra)<\/b>10th with keys <\/p>

15\/08\/2023 06:08 (michaelk)<\/b>Attended site to investigate no hot water. Found the system up to temperature but ran the controls and system to maximum. We have set the controls to prevent the cylinder from overheating and these should be left on the thermostat markings. The reason these should be left is because the system is old and suffers from circulation issues when set to maximum. Note; No hours booked, attended as a callback.<\/p>

15\/08\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57531","activity_ticket_id":"54219","ticket_reference":"HDT55304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15576 - List of remedial works to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/08\/23","activity_end":"2023-08-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66910","activity_notes":"For Monday 21st August - All day working List of remedial works to common parts ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 10:55 (jane)<\/b>Works commencing on Wednesday 19th July <\/p>

26\/07\/2023 15:30 (alan)<\/b>Ply entrance floor <\/p>

31\/07\/2023 13:01 (alan)<\/b>Supply access for trade carpets <\/p>

01\/08\/2023 09:51 (sandra)<\/b>all decoration completed up to the bottom lobby. Need to return when the doors have been changed. - DS<\/p>

04\/08\/2023 15:23 (jane)<\/b>Aluminium safety signs on order - 1-3 days lead-time <\/p>

11\/08\/2023 18:05 (travis)<\/b>Make x6 half hr fire door's.<\/p>

16\/08\/2023 10:55 (jane)<\/b>Fire escape keep clear sign and Octagone Stop Emergency sign on order - 3 day lead-time <\/p>

17\/08\/2023 09:44 (sandra)<\/b>Dean - will be finished on Friday <\/p>

19\/08\/2023 15:48 (travis)<\/b>Cupboard doors.<\/p>

20\/08\/2023 19:19 (travis)<\/b>Common area works.<\/p>

22\/08\/2023 14:38 (jane)<\/b>More health and safety signs on order - 3-5 day lead-time <\/p>

22\/08\/2023 14:48 (jane)<\/b>FB2 double handle 2 lever rim locks on order x 6No <\/p>

25\/08\/2023 12:38 (travis)<\/b>List of works.Signage and locks.<\/p>

03\/09\/2023 11:06 (michael)<\/b>(Ticket Closed)<\/p>

16\/11\/2023 10:10 (jane)<\/b>Pictures frames on order - 3-5 day lead-time <\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57532","activity_ticket_id":"54214","ticket_reference":"HDT55299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge hinge and bedroom door handle ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"2637","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2637","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/23","activity_end":"2023-08-17 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66911","activity_notes":"- The bedroom door handle is loose and falls off from time to time.ntr as the bedroom door handle has come off again. booked for thursday 17th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 09:11 (System)<\/b>Ticket Created<\/p>

18\/07\/2023 10:49 (sandra)<\/b>emailed for access <\/p>

18\/07\/2023 13:07 (sandra)<\/b>WEDNESDAY WITH KEYS BUT KNOCK FIRST <\/p>

19\/07\/2023 13:51 (travis)<\/b>Attended and repaired bedroom door handle,Leveled under counter fridge and have ordered x2 new hinges.<\/p>

20\/07\/2023 11:58 (sandra)<\/b>hinges on order expected 24th July <\/p>

24\/07\/2023 16:57 (sandra)<\/b>emailed for access on Friday <\/p>

27\/07\/2023 16:26 (sandra)<\/b>confirmed with keys Friday <\/p>

28\/07\/2023 11:22 (travis)<\/b>Replacement integrated hinges <\/p>

28\/07\/2023 11:46 (jane)<\/b>(Ticket Closed)<\/p>

10\/08\/2023 10:58 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/08\/2023 10:59 (sandra)<\/b>NTR as bedroom handle has come off again tenant home 17th Thursday <\/p>

17\/08\/2023 09:52 (travis)<\/b>Attended with tenant to repair a door handle,told by tenant that the handle had already been repaired and the problem was the freestanding fridge freezer door opens too far?.Not sure if the appliance belongs to the property or was brought in by tenant,either way the door is on pivot hinges and cannot be adjusted.Photos sent to office, awaiting further instructions.<\/p>

17\/08\/2023 09:56 (jane)<\/b>(Ticket Closed)<\/p>

17\/08\/2023 09:56 (sandra)<\/b>the bedroom door handle is fine. it was a second fridge\/freezer where the door opens too far <\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57533","activity_ticket_id":"54359","ticket_reference":"HDT55444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to install a D handle to the main door ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/08\/23","activity_end":"2023-08-10 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66912","activity_notes":"to install a D handle to the main door ","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2023 12:48 (System)<\/b>Ticket Created<\/p>

10\/08\/2023 15:01 (travis)<\/b>Sourced and fitted a D type pull handle to main front door.<\/p>

11\/08\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57534","activity_ticket_id":"54360","ticket_reference":"HDT55445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof clearance\/tidy","ticket_address_1":"Egmont House","ticket_address_2":"Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Egmont House","cs_id":"2231","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/08\/23","activity_end":"2023-08-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66913","activity_notes":"Roof clearance\/tidyEgmont House (via the door at the top) accessible gully above Flat 2","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2023 16:00 (System)<\/b>Ticket Created<\/p>

11\/08\/2023 16:11 (iain)<\/b>Roof.<\/p>

11\/08\/2023 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57535","activity_ticket_id":"54361","ticket_reference":"HDT55446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof clearance\/tidy","ticket_address_1":"25 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Wardour Street ","cs_id":"1169","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1169","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/23","activity_end":"2023-08-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66914","activity_notes":"Roof clearance\/tidy25 Wardour (roof hatch)","activity_timesheet":"2","ticket_notes_combined":"

10\/08\/2023 16:02 (System)<\/b>Ticket Created<\/p>

14\/08\/2023 14:42 (travis)<\/b>Roof clearance inc Egmont Hs.<\/p>

15\/08\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57536","activity_ticket_id":"54362","ticket_reference":"HDT55447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/23","activity_end":"2023-08-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66915","activity_notes":"PAT test CAN YOU DO THIS THIS AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2023 09:53 (System)<\/b>Ticket Created<\/p>

11\/08\/2023 11:01 (roy)<\/b>Pat test<\/p>

11\/08\/2023 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57537","activity_ticket_id":"54262","ticket_reference":"HDT55347","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Hi. each time we turn on the cooker extraction unit, it trips the kitchen light circuit","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/08\/23","activity_end":"2023-08-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66916","activity_notes":"RESCHEDULED TO THE 25THTHE TENANT WILL BE HOME FRIDAY BETWEEN 9 - 11AMHi. each time we turn on the cooker extraction unit, it trips the kitchen light circuitcan you return to this one please as it is still tripping the circuit.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2023 11:41 (System)<\/b>Ticket Created<\/p>

24\/07\/2023 13:43 (sandra)<\/b>BOOKED AFTER 1.30 WITH KEYS 25TH<\/p>

26\/07\/2023 06:22 (alan)<\/b>Test thought circuit repair loose connection and replace 2 blown lamps<\/p>

26\/07\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>

11\/08\/2023 11:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/08\/2023 11:36 (sandra)<\/b>Tested thought circuit, repaired loose connection and replaced 2 blown lamps<\/p>

16\/08\/2023 16:36 (sandra)<\/b>Friday 9 - 11 am with tenant <\/p>

18\/08\/2023 09:23 (sandra)<\/b>can we re-schedule to between 9-11 next Friday instead? "25TH<\/p>

25\/08\/2023 15:18 (alan)<\/b>Test thought circuit to kitchen replace MCB for circuit and leave working <\/p>

25\/08\/2023 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57538","activity_ticket_id":"54363","ticket_reference":"HDT55448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15745 - Replacement boiler ","ticket_address_1":"Flat 5","ticket_address_2":"33-35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2282","cs_address_2":"33-35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2282","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/23","activity_end":"2023-09-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66917","activity_notes":"Replacement boiler ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 16:40 (sandra)<\/b>on order <\/p>

18\/08\/2023 09:54 (sandra)<\/b>mike sourcing all the parts and then we can book in<\/p>

31\/08\/2023 15:55 (sandra)<\/b>rebooked for 6th September <\/p>

07\/09\/2023 10:54 (sandra)<\/b>tenant wanted to go out so needs to be finished on 7th<\/p>

08\/09\/2023 06:33 (michaelk)<\/b>Completed quoted boiler installation, commissioned and left in full working order. 2,262 ex vat.<\/p>

08\/09\/2023 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57539","activity_ticket_id":"54364","ticket_reference":"HDT55449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is smelling","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/23","activity_end":"2023-08-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66918","activity_notes":"washing machine is smellingcan you clean through the hose and filters and see why there is a bad smell coming from it any time - keys to be collected","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2023 11:50 (System)<\/b>Ticket Created<\/p>

11\/08\/2023 11:51 (sandra)<\/b>TUESDAY AT 9AM WITH TENANT <\/p>

16\/08\/2023 11:37 (roy)<\/b>Flushed through numerous times with chemical wash then 3 rinse washes.Checked filter and checked hose outlet.All seems ok.Did smell on arrival If smell continues then Repair Aid may need to check pump.It is pumping away ok<\/p>

16\/08\/2023 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57540","activity_ticket_id":"54365","ticket_reference":"HDT55450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15747 - water damage to bedroom walls ","ticket_address_1":"Egmont House","ticket_address_2":"Flat 4, 114-118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Egmont House","cs_id":"2390","cs_address_2":"Flat 4, 114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2390","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/09\/23","activity_end":"2023-09-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66919","activity_notes":"water damage to bedroom walls For 19th September at 10am - bring keys with you ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2023 09:31 (sandra)<\/b>emailed to ask if the leak has been fixed as walls still feel cold <\/p>

17\/08\/2023 09:43 (sandra)<\/b>Waiting on tenant to give dates for the decorating <\/p>

04\/09\/2023 10:01 (sandra)<\/b>emailed for further dates <\/p>

13\/09\/2023 10:53 (jane)<\/b>Asked client if the bedroom walls are now ready to painted <\/p>

13\/09\/2023 11:04 (jane)<\/b>Client has said this was arranged for 18th at 10am <\/p>

13\/09\/2023 11:26 (jane)<\/b>Confirmed with client for 18th September at 10am <\/p>

14\/09\/2023 10:43 (jane)<\/b>Tenant requested Tuesday 19th September instead - to collect keys in case tenant goes out <\/p>

21\/09\/2023 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57541","activity_ticket_id":"54366","ticket_reference":"HDT55451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower wont turn off ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/23","activity_end":"2023-08-11 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66920","activity_notes":"shower wont turn offtenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2023 15:07 (System)<\/b>Ticket Created<\/p>

15\/08\/2023 06:13 (michaelk)<\/b>Attended site to investigate shower not turning off. Stripped down diverter cartridge and inspected. Greased the cartridge shaft and reassembled, tightened the handles and left in full working order. 2hrs labour 95<\/p>

15\/08\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57542","activity_ticket_id":"54367","ticket_reference":"HDT55452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To assist early one morning to place some CCTV signage and remove a couple of older signs ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/23","activity_end":"2023-08-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66921","activity_notes":"To assist early one morning to place some CCTV signage and remove a couple of older signs TUESDAY TO MEET ANTHONY KILBEY ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2023 15:15 (System)<\/b>Ticket Created<\/p>

15\/08\/2023 09:36 (travis)<\/b>Signage with Anthony.<\/p>

15\/08\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57543","activity_ticket_id":"54368","ticket_reference":"HDT55453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet leaking","ticket_address_1":"Flat 4","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2659","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2659","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/23","activity_end":"2023-08-13 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66922","activity_notes":"Toilet leaking","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2023 14:54 (System)<\/b>Ticket Created<\/p>

13\/08\/2023 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57544","activity_ticket_id":"54369","ticket_reference":"HDT55454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55453 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2659","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2659","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/23","activity_end":"2023-08-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66923","activity_notes":"HDT55453 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2023 14:55 (System)<\/b>Ticket Created<\/p>

15\/08\/2023 06:29 (michaelk)<\/b>Attended site to investigate toilet issues. I have collected the required parts and will return to fit in the morning as arranged with the tenant.1hr labour 50<\/p>

16\/08\/2023 06:34 (michaelk)<\/b>Attended site to remove the existing toilet and repair the leaking waste. The waste pipe was cut back and a replacement pan connector was fitted. The syphon seal was replaced along with the close coupled doughnut seal. The cistern and pan were refixed, toilet seat tightened and mastiked sealed on completion and fully tested, leaving in full working order. 4hrs labour plus parts, total 257.40 ex vat.<\/p>

16\/08\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57545","activity_ticket_id":"54370","ticket_reference":"HDT55455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Full power outage, seems to be only the 1 flat","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1860","cs_address_2":"13 New Row","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1860","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/23","activity_end":"2023-08-14 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66924","activity_notes":" Full power outage, seems to be only the 1 flat","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 09:30 (System)<\/b>Ticket Created<\/p>

14\/08\/2023 10:24 (roy)<\/b>Checked fuse box all okFound no power to meter or fuse supply.All other phases work.UK Power Network problem<\/p>

15\/08\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57546","activity_ticket_id":"54371","ticket_reference":"HDT55456","ticket_client":"2116","client_name":"Bancone ","ticket_title":"leak under the sink","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/08\/23","activity_end":"2023-08-15 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66925","activity_notes":"leak under the sink","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 09:51 (System)<\/b>Ticket Created<\/p>

15\/08\/2023 07:41 (michaelk)<\/b>Attended site to investigate leak beneath sink. The cause is a knee operated valve which requires replacing. I will forward a quote to replace the valve complete. 1hr labour 50<\/p>

15\/08\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57547","activity_ticket_id":"54372","ticket_reference":"HDT55457","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"There is a leaking from the toilet in the room upstairs.","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/08\/23","activity_end":"2023-08-15 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66926","activity_notes":"There is a leaking from the toilet in the room upstairs.","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2023 10:08 (System)<\/b>Ticket Created<\/p>

15\/08\/2023 11:14 (sandra)<\/b>this is a historic leak and is intermitant. To resolve the problem the toilet will need to be taken out.<\/p>

15\/08\/2023 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57548","activity_ticket_id":"54373","ticket_reference":"HDT55458","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"this toilet is locked off\/out of use as no lights working.","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/23","activity_end":"2023-08-16 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66927","activity_notes":"this toilet is locked off\/out of use as no lights working.","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 12:10 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 10:43 (alan)<\/b>Look at faulty lights in the disabled toiletFault, found to be fittings, ordered replacement fittingsFittings due in Wednesday <\/p>

18\/08\/2023 06:22 (alan)<\/b>Return to site and replace two faulty fitting in 2nd floor disable wc <\/p>

18\/08\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57549","activity_ticket_id":"54374","ticket_reference":"HDT55459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/23","activity_end":"2023-08-23 09:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66928","activity_notes":"list of works hallway Bathroom switch-Ensuite bathroom new latch-reinstate vent covers-window restrictors-new peep holeTENANT VACANTS ON 22ND ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2023 13:00 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 16:42 (sandra)<\/b>tenant moves out on 22nd <\/p>

17\/08\/2023 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57550","activity_ticket_id":"54375","ticket_reference":"HDT55460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire escape and skylight ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/23","activity_end":"2023-08-23 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66929","activity_notes":"TENANT MOVES OUT ON THE 22ND - BOOKED FOR 23RD In another invoice, please arrange for the fire escape areas to be cleaned (excess water and debris)There's a skylight which need to be cleaned but not sure if you can get to it.","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2023 13:11 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 16:43 (sandra)<\/b>tenant moves out on 22nd <\/p>

17\/08\/2023 10:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57551","activity_ticket_id":"54376","ticket_reference":"HDT55461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/08\/23","activity_end":"2023-08-25 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66930","activity_notes":"list of works FRIDAY AFTER NOON WITH TENANT wardrobe cupboards dont closesome of the hinges have come offwardrobe rails for clothes are missing","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 13:28 (System)<\/b>Ticket Created<\/p>

14\/08\/2023 13:30 (sandra)<\/b>asked for access Wednesday for heating controls<\/p>

14\/08\/2023 14:06 (sandra)<\/b>wednesday at 10am with tenant for heating <\/p>

14\/08\/2023 14:53 (travis)<\/b>List of works.<\/p>

15\/08\/2023 12:51 (travis)<\/b>Attended and cut in all missing built in shoe rack poles,Alignment of all cupboard doors and adjustments to all closets.Parts on order to complete.<\/p>

16\/08\/2023 11:06 (jane)<\/b>3 x door latches on order - 3\/5 day lead-time <\/p>

17\/08\/2023 06:50 (michaelk)<\/b>Attended site to explain the heating controls to the tenant and confirm operation. Investigated shower controls and found that the temperature stop adjustment is broken. A repalaced shower would be required, I will inform lilian and quote. 2hrs labour 95<\/p>

24\/08\/2023 15:54 (sandra)<\/b>FRIDAY AFTER NOON WITH TENANT <\/p>

25\/08\/2023 14:26 (travis)<\/b>Attended and replaced X3 door handle latches .<\/p>

25\/08\/2023 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57552","activity_ticket_id":"54376","ticket_reference":"HDT55461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/08\/23","activity_end":"2023-08-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66931","activity_notes":"list of works wednesday with tenant at 10amtenant needs to be shown how the heating works and check on the shower button controller ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 13:28 (System)<\/b>Ticket Created<\/p>

14\/08\/2023 13:30 (sandra)<\/b>asked for access Wednesday for heating controls<\/p>

14\/08\/2023 14:06 (sandra)<\/b>wednesday at 10am with tenant for heating <\/p>

14\/08\/2023 14:53 (travis)<\/b>List of works.<\/p>

15\/08\/2023 12:51 (travis)<\/b>Attended and cut in all missing built in shoe rack poles,Alignment of all cupboard doors and adjustments to all closets.Parts on order to complete.<\/p>

16\/08\/2023 11:06 (jane)<\/b>3 x door latches on order - 3\/5 day lead-time <\/p>

17\/08\/2023 06:50 (michaelk)<\/b>Attended site to explain the heating controls to the tenant and confirm operation. Investigated shower controls and found that the temperature stop adjustment is broken. A repalaced shower would be required, I will inform lilian and quote. 2hrs labour 95<\/p>

24\/08\/2023 15:54 (sandra)<\/b>FRIDAY AFTER NOON WITH TENANT <\/p>

25\/08\/2023 14:26 (travis)<\/b>Attended and replaced X3 door handle latches .<\/p>

25\/08\/2023 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57553","activity_ticket_id":"54374","ticket_reference":"HDT55459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/08\/23","activity_end":"2023-08-14 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66932","activity_notes":"list of works hallway Bathroom switch-Ensuite bathroom new latch-reinstate vent covers-window restrictors-new peep holeTENANT VACANTS ON 22ND ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2023 13:00 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 16:42 (sandra)<\/b>tenant moves out on 22nd <\/p>

17\/08\/2023 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57554","activity_ticket_id":"54377","ticket_reference":"HDT55462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/23","activity_end":"2023-08-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66933","activity_notes":"PAT test only 2PM WITH KEYS IF TENANT IS NOT AT HOME ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 15:11 (System)<\/b>Ticket Created<\/p>

14\/08\/2023 16:27 (sandra)<\/b>WEDNESDAY <\/p>

16\/08\/2023 15:07 (roy)<\/b>Pat test<\/p>

16\/08\/2023 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57555","activity_ticket_id":"54378","ticket_reference":"HDT55463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/23","activity_end":"2023-08-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66934","activity_notes":"PAT test only FROM 2PM WITH KEYS IF THE TENANT IS NOT HOMEWEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 15:12 (System)<\/b>Ticket Created<\/p>

14\/08\/2023 16:25 (sandra)<\/b>WEDNESDAY <\/p>

16\/08\/2023 15:06 (roy)<\/b>Pat test<\/p>

16\/08\/2023 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57556","activity_ticket_id":"54379","ticket_reference":"HDT55464","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor front staircase landing lights out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/23","activity_end":"2023-08-23 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66935","activity_notes":"1st floor front staircase landing lights out this light has been out for a few weeks but we forgot to report it. ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 15:39 (System)<\/b>Ticket Created<\/p>

18\/08\/2023 15:40 (sandra)<\/b>Booked for Wednesday <\/p>

23\/08\/2023 15:15 (alan)<\/b>Replace faulty ballest to light fitting 1st floor front staircase Part supplied by cleint<\/p>

23\/08\/2023 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57557","activity_ticket_id":"54380","ticket_reference":"HDT55465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" bathroom light is flickering and won\u00e2\u20ac\u2122t stay on","ticket_address_1":"3rd\/4th Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/23","activity_end":"2023-08-15 14:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66936","activity_notes":" bathroom light is flickering and wont stay onkeys for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2023 16:43 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 10:41 (alan)<\/b>Repair loose connection to light fitting in bathroom and replace starter to fitting <\/p>

16\/08\/2023 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57558","activity_ticket_id":"54381","ticket_reference":"HDT55466","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15722 - Replacement MVHR units ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/23","activity_end":"2023-09-28 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66937","activity_notes":"Replacement MVHR units I wanted to inform you that access to the following four flats has been granted, the keys can be released from the security office:Monday 25th September - 104 6 Mercers WalkTuesday 26th September 202 6 Mercers WalkWednesday 27th September 201 3 Mercers WalkThursday 28th September 401 3 Mercers WalkIf you and engineer encounter any issues or have any questions, please do not hesitate to contact me immediately.Lee Murad - M:+44 7966 405 311","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2023 15:47 (sandra)<\/b>These parts are to be ordered <\/p>

08\/09\/2023 11:11 (sandra)<\/b>emailed Nuaire to see if their prices still stand and how long the lead time is on these items <\/p>

12\/09\/2023 13:32 (jane)<\/b>Requested revised quote for 4No units - then will make payment and request a lead-time <\/p>

18\/09\/2023 16:49 (jane)<\/b>Email sent to client requesting access Would it be possible to fit one fan a day as to dates below Monday 25th September Tuesday 26th September Wednesday 27th September Thursday 28th September <\/p>

20\/09\/2023 14:20 (jane)<\/b>Replacement MVHR units I wanted to inform you that access to the following four flats has been granted, the keys can be released from the security office: Monday 25th September - 104 6 Mercers Walk Tuesday 26th September 202 6 Mercers Walk Wednesday 27th September 201 3 Mercers Walk Thursday 28th September 401 3 Mercers Walk If you and engineer encounter any issues or have any questions, please do not hesitate to contact me immediately. Lee Murad - M: +44 7966 405 311<\/p>

26\/09\/2023 09:40 (alan)<\/b>Install new AHU in flat 104 6 Mercer as per quote<\/p>

27\/09\/2023 14:33 (alan)<\/b>Install new AHU in flat 201<\/p>

27\/09\/2023 14:34 (alan)<\/b>Install new AHU in flat 202<\/p>

27\/09\/2023 16:25 (michael)<\/b>(Ticket Closed)<\/p>

28\/09\/2023 13:28 (alan)<\/b>Install new AHU in flat 401 as per quote <\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57559","activity_ticket_id":"54382","ticket_reference":"HDT55467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check on the sensors\/lighting ","ticket_address_1":"1st Floor Office ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1st Floor","cs_id":"2660","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2660","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/23","activity_end":"2023-08-23 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66938","activity_notes":"check on the sensors\/lighting ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2023 12:46 (System)<\/b>Ticket Created<\/p>

18\/08\/2023 15:12 (alan)<\/b>Look at lights in office not switching off to turn next week to reprogram <\/p>

18\/08\/2023 15:37 (sandra)<\/b>booked for Wednesday <\/p>

23\/08\/2023 15:13 (alan)<\/b>Reprogram lighting control module for light in kitchen area to get light switch unit working <\/p>

23\/08\/2023 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57560","activity_ticket_id":"54383","ticket_reference":"HDT55468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove rubbish ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/23","activity_end":"2023-08-17 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66939","activity_notes":"To remove rubbish ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2023 13:08 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 14:48 (travis)<\/b>Bagged up rubbish.<\/p>

17\/08\/2023 14:08 (travis)<\/b>Roof,gully and rubbish,Swept and cleared.<\/p>

17\/08\/2023 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57561","activity_ticket_id":"54384","ticket_reference":"HDT55469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet cistern is leaking ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/08\/23","activity_end":"2023-08-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66940","activity_notes":"toilet cistern is leaking ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2023 14:30 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 06:40 (michaelk)<\/b>Attended site to investigate leaking toilet. Found toilet on with the cistern leaking on the underside. Attempted to reach the cistern by removing the plasterboard top section. This however wasn't enough room, which means a tile need to be removed for us to complete the repair. I will inform the office and mark the tile. 1hr labour 50.<\/p>

16\/08\/2023 16:10 (sandra)<\/b>Returning on 17th to remove one tile and repair cistern <\/p>

17\/08\/2023 19:55 (michaelk)<\/b>Attended site and removed the wall tile preventing access to the toilet cistern. The grout was carefully cut out, so that the tile could be re-fitted once the repair to the costern was completed. Note; the tile should be re-fitted so it can be removed for future cistern works. 4hrs labour 185.<\/p>

21\/08\/2023 15:01 (travis)<\/b>Bathroom tile reinstatement.<\/p>

22\/08\/2023 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57562","activity_ticket_id":"54386","ticket_reference":"HDT55471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15750 - Replacement blinds ","ticket_address_1":"Flat 3.1, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.1, 28 Lisle Street ","cs_id":"1585","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1585","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/23","activity_end":"2023-08-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66941","activity_notes":"Replacement blinds BLIND IS IN RECEPTION BOOK FOR THURSDAY AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 10:49 (jane)<\/b>Blinds on order - anticipated date - 05\/09\/2023<\/p>

22\/08\/2023 11:05 (sandra)<\/b>CONFIRMED FOR 9AM THURSDAY <\/p>

24\/08\/2023 10:11 (travis)<\/b>X2 new blinds fitted,and old blinds disposed off.<\/p>

24\/08\/2023 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57563","activity_ticket_id":"54387","ticket_reference":"HDT55472","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Door closer not working, front reception, door to stairwell - For Wednesday morning 16th August from 7am, report to security ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/23","activity_end":"2023-08-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66942","activity_notes":"Door closer not working, front reception, door to stairwell - For Wednesday morning 16th August from 7am, report to security ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2023 16:22 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 06:59 (travis)<\/b>Door closer repair.<\/p>

16\/08\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57564","activity_ticket_id":"54388","ticket_reference":"HDT55473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and fit new Co2 alarm for kitchen ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1212","cs_address_2":"6 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1212","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/08\/23","activity_end":"2023-08-16 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66943","activity_notes":"To supply and fit new Co2 alarm for kitchen ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2023 09:29 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57565","activity_ticket_id":"54389","ticket_reference":"HDT55474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty light fitting at the top of the stairs of the Third floor flat","ticket_address_1":"Penthouse ","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse ","cs_id":"2091","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2091","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/23","activity_end":"2023-08-16 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66944","activity_notes":"Faulty light fitting at the top of the stairs of the Third floor flat","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 09:45 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 14:10 (alan)<\/b>Replace faulty light fitting over staircase in flat<\/p>

16\/08\/2023 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57566","activity_ticket_id":"54390","ticket_reference":"HDT55475","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Front door not closing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"17 Slingsby Place","cs_id":"532","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"532","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/23","activity_end":"2023-08-16 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66945","activity_notes":"Front door not closing ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 09:52 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 10:16 (roy)<\/b>Front glass door not closing.Security thought it was a electrical problem.Checked fuses and all ok.Reset system and started working.Sensors not working but can use fob and button to access and leave property<\/p>

16\/08\/2023 10:16 (roy)<\/b>Front glass door not closing.Security thought it was a electrical problem.Checked fuses and all ok.Reset system and started working.Sensors not working but can use fob and button to access and leave property<\/p>

16\/08\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57567","activity_ticket_id":"54391","ticket_reference":"HDT55476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door night latch ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2618","cs_address_2":"36 St Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2618","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/23","activity_end":"2023-08-16 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66946","activity_notes":"Once the lady is inside her flat, the door does not openThe door can be opened on the outside but not on the inside She thinks it may be the lip in the door","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 09:54 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 10:20 (roy)<\/b>Tenants unable to vacate property due to lock failure.The little nib on lock had locked so unable to use handle.Removed lock and removed inside the locking part on latch.All ok Can enter and leave property without any problems.May need to change latch lock <\/p>

16\/08\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57568","activity_ticket_id":"54392","ticket_reference":"HDT55477","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"For KF Office - Toner cartridges for 2No printers ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/23","activity_end":"2023-08-18 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66947","activity_notes":"For KF Office - Toner cartridges for 2No printers HP LaserJet MFP M277 dw - for Randall Osbornetoner cartridges 1.cyan 1.magenta1.black 1yellowBrother DCP-902COW - for James Murphytoner cartridges, 1. Cyan 1. Magenta.1. Black 2.Yellow ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 10:38 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 10:40 (jane)<\/b>Cartridges have been ordered - 3 day lead-time <\/p>

17\/08\/2023 16:22 (sandra)<\/b>alan to collect tomorrow morning Friday and deiver<\/p>

18\/08\/2023 15:10 (alan)<\/b>Drop of ink cartridges<\/p>

18\/08\/2023 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57569","activity_ticket_id":"54393","ticket_reference":"HDT55478","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"box in the tap behind the gate passenger gate Mercers Walk","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"2411","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2411","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/23","activity_end":"2023-09-12 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66948","activity_notes":"PART IN RECEPTION box in the tap behind the gate passenger gate Mercers Walkit will also need a padlock ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 11:02 (System)<\/b>Ticket Created<\/p>

17\/08\/2023 08:23 (travis)<\/b>Attended and taken details for a tap lock,On order.<\/p>

17\/08\/2023 09:27 (jane)<\/b>Water faucet lock garden yard tap on order - 2 days lead-time <\/p>

25\/08\/2023 14:58 (sandra)<\/b>waiting on part expected 29\/8<\/p>

30\/08\/2023 12:06 (sandra)<\/b>part in reception <\/p>

08\/09\/2023 11:25 (sandra)<\/b>Tuesday 12th <\/p>

11\/09\/2023 10:02 (travis)<\/b>Tap lock fittedCode 5839..<\/p>

11\/09\/2023 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57570","activity_ticket_id":"54394","ticket_reference":"HDT55479","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":" replace pipe in the cleaner cupboard Mercer walk.","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/08\/23","activity_end":"2023-08-16 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66949","activity_notes":" replace pipe in the cleaner cupboard Mercer walk.","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 12:18 (System)<\/b>Ticket Created<\/p>

17\/08\/2023 19:52 (michaelk)<\/b>Attended site to cut out existing 4" boss which was found leaking and replace the air admittance valve. Burnt out existing boss and installed new solvent waste boss. Fitted the aav valve and tested for tighteness, leaving in full working order. 3hrs labour plus parts, total 235.80 ex vat.<\/p>

18\/08\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57571","activity_ticket_id":"54395","ticket_reference":"HDT55480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"32-34 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"32-34 Wellington Street ","cs_id":"2661","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2661","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/23","activity_end":"2023-08-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66950","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 14:41 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 16:54 (sandra)<\/b>friday 18th<\/p>

18\/08\/2023 15:35 (sandra)<\/b>booked for Wednesday <\/p>

21\/08\/2023 16:07 (alan)<\/b>Electrical inspection <\/p>

21\/08\/2023 16:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57572","activity_ticket_id":"54396","ticket_reference":"HDT55481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"metal trunking ","ticket_address_1":"36 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street","cs_id":"2642","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2642","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/23","activity_end":"2023-08-16 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66951","activity_notes":"metal trunking Please could you attend the above address to fix the metal trunking that is exposing electrical cables in the electrical cupboard.","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 14:43 (System)<\/b>Ticket Created<\/p>

17\/08\/2023 09:39 (roy)<\/b>Refixed trunking lid as requested <\/p>

17\/08\/2023 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57573","activity_ticket_id":"54397","ticket_reference":"HDT55482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"26\/27 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"26\/27 Lisle Street ","cs_id":"2258","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2258","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/23","activity_end":"2023-08-21 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66952","activity_notes":"EICR (NICEic)urgent Five Year Fixed Wiring Test completed to the common parts","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 14:47 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 16:54 (sandra)<\/b>Friday 18th<\/p>

18\/08\/2023 15:34 (sandra)<\/b>Early Monday <\/p>

21\/08\/2023 16:06 (alan)<\/b>Electrical inspection <\/p>

21\/08\/2023 16:09 (michael)<\/b>(Ticket Closed)<\/p>

29\/08\/2023 14:46 (System)<\/b>NIC Sent<\/p>

29\/08\/2023 14:46 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57574","activity_ticket_id":"54398","ticket_reference":"HDT55483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light flashing internally at Horse and Dolphin Yard","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/08\/23","activity_end":"2023-08-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66953","activity_notes":"Light flashing internally at Horse and Dolphin Yard","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2023 15:35 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 16:54 (sandra)<\/b>Thursday morning 17th<\/p>

18\/08\/2023 06:24 (alan)<\/b> Investigate light flashing in service corridorFault found to be loose connection, repair and leave working <\/p>

18\/08\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57575","activity_ticket_id":"54399","ticket_reference":"HDT55484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigation and clearance ","ticket_address_1":"21-24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-24 Newport Court ","cs_id":"2662","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2662","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/08\/23","activity_end":"2023-08-17 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66954","activity_notes":"investigation and clearance I wondered if you are able to assist with investigating what access arrangements would be to the rear lightwell at 21 Newport Court.Please could you also advise if the items in the attached photo can be safely removed?PICTURES SEPARATELY ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2023 09:00 (System)<\/b>Ticket Created<\/p>

17\/08\/2023 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

21\/08\/2023 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2023 08:42 (travis)<\/b>Source access for clearance quote.Details given to office via email.<\/p>

22\/08\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2023 10:54 (sandra)<\/b>Morning, attended and found access to lower roof area to be through a small window on mezzanine floor between floors one and two, <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57576","activity_ticket_id":"54400","ticket_reference":"HDT55485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not turning on ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"2341","cs_address_2":"Goodwins House","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/08\/23","activity_end":"2023-08-17 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66955","activity_notes":"Do you have a gas engineer available today to inspect the flat above as they are having a problem with the boiler not turning on at all. ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2023 09:07 (System)<\/b>Ticket Created<\/p>

17\/08\/2023 09:08 (sandra)<\/b>emailed for access this afternoon<\/p>

17\/08\/2023 20:01 (michaelk)<\/b>Attended site to investigate reported heating and hot water failure. The boiler was fully tested and a controls\/pcb fault was found. We have manged to repair some dry terminals within the pcb and the boiler has been reinstated leaving in full working order. 2hrs labour 95<\/p>

18\/08\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57577","activity_ticket_id":"54401","ticket_reference":"HDT55486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pressure issue ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1774","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1774","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/08\/23","activity_end":"2023-08-17 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66956","activity_notes":"water pressure issue ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2023 09:11 (System)<\/b>Ticket Created<\/p>

17\/08\/2023 09:12 (sandra)<\/b>emailed for access this afternoon<\/p>

17\/08\/2023 19:58 (michaelk)<\/b>Attended site to investigate reported low water pressure. We had a approx 7 litres per minute at each outlet, which is quite normal for a top floor on this road. We have surveyed the mains feed from the street and have confirmed that this supply is not a shared main. This means we can pump the flat if needed. I will inform lilian and quote if required. 2hrs labour 95<\/p>

18\/08\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57578","activity_ticket_id":"54219","ticket_reference":"HDT55304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15576 - List of remedial works to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/08\/23","activity_end":"2023-08-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66957","activity_notes":"List of remedial works to common parts Half day working Friday 18th August ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2023 10:55 (jane)<\/b>Works commencing on Wednesday 19th July <\/p>

26\/07\/2023 15:30 (alan)<\/b>Ply entrance floor <\/p>

31\/07\/2023 13:01 (alan)<\/b>Supply access for trade carpets <\/p>

01\/08\/2023 09:51 (sandra)<\/b>all decoration completed up to the bottom lobby. Need to return when the doors have been changed. - DS<\/p>

04\/08\/2023 15:23 (jane)<\/b>Aluminium safety signs on order - 1-3 days lead-time <\/p>

11\/08\/2023 18:05 (travis)<\/b>Make x6 half hr fire door's.<\/p>

16\/08\/2023 10:55 (jane)<\/b>Fire escape keep clear sign and Octagone Stop Emergency sign on order - 3 day lead-time <\/p>

17\/08\/2023 09:44 (sandra)<\/b>Dean - will be finished on Friday <\/p>

19\/08\/2023 15:48 (travis)<\/b>Cupboard doors.<\/p>

20\/08\/2023 19:19 (travis)<\/b>Common area works.<\/p>

22\/08\/2023 14:38 (jane)<\/b>More health and safety signs on order - 3-5 day lead-time <\/p>

22\/08\/2023 14:48 (jane)<\/b>FB2 double handle 2 lever rim locks on order x 6No <\/p>

25\/08\/2023 12:38 (travis)<\/b>List of works.Signage and locks.<\/p>

03\/09\/2023 11:06 (michael)<\/b>(Ticket Closed)<\/p>

16\/11\/2023 10:10 (jane)<\/b>Pictures frames on order - 3-5 day lead-time <\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57579","activity_ticket_id":"54402","ticket_reference":"HDT55487","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"TR\/SW\/15751 - install new service hatch ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/23","activity_end":"2023-08-23 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66958","activity_notes":"install new service hatch Wednesday at 8am with Roy ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2023 11:28 (sandra)<\/b>emailed for 23rd Wednesday at 8am<\/p>

18\/08\/2023 14:56 (sandra)<\/b>confirmed <\/p>

23\/08\/2023 07:51 (travis)<\/b>Supplied inspection panel fitted.<\/p>

23\/08\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>

23\/08\/2023 09:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/08\/2023 09:26 (alan)<\/b>Help Travis <\/p>

23\/08\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57580","activity_ticket_id":"54402","ticket_reference":"HDT55487","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"TR\/SW\/15751 - install new service hatch ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/23","activity_end":"2023-08-23 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66959","activity_notes":"install new service hatch Wednesday at 7am with Travis ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2023 11:28 (sandra)<\/b>emailed for 23rd Wednesday at 8am<\/p>

18\/08\/2023 14:56 (sandra)<\/b>confirmed <\/p>

23\/08\/2023 07:51 (travis)<\/b>Supplied inspection panel fitted.<\/p>

23\/08\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>

23\/08\/2023 09:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/08\/2023 09:26 (alan)<\/b>Help Travis <\/p>

23\/08\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57581","activity_ticket_id":"54403","ticket_reference":"HDT55488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Three light switches are broken. The lights cannot be turned on in one bedroom and one bathroom.","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/23","activity_end":"2023-08-18 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66960","activity_notes":"Three light switches are broken. The lights cannot be turned on in one bedroom and one bathroom.TENANT IS AT HOME ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2023 14:27 (System)<\/b>Ticket Created<\/p>

18\/08\/2023 15:03 (roy)<\/b>Reficed door keep.Used wd40 on various doors as squeaking <\/p>

18\/08\/2023 15:17 (alan)<\/b>Replace faulty dimmer module for bedroom and bathroom lights <\/p>

18\/08\/2023 15:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57582","activity_ticket_id":"54384","ticket_reference":"HDT55469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet cistern is leaking ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/23","activity_end":"2023-08-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66961","activity_notes":"TILE NEEDS TO BE PUT BACK ON THE WALL ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2023 14:30 (System)<\/b>Ticket Created<\/p>

16\/08\/2023 06:40 (michaelk)<\/b>Attended site to investigate leaking toilet. Found toilet on with the cistern leaking on the underside. Attempted to reach the cistern by removing the plasterboard top section. This however wasn't enough room, which means a tile need to be removed for us to complete the repair. I will inform the office and mark the tile. 1hr labour 50.<\/p>

16\/08\/2023 16:10 (sandra)<\/b>Returning on 17th to remove one tile and repair cistern <\/p>

17\/08\/2023 19:55 (michaelk)<\/b>Attended site and removed the wall tile preventing access to the toilet cistern. The grout was carefully cut out, so that the tile could be re-fitted once the repair to the costern was completed. Note; the tile should be re-fitted so it can be removed for future cistern works. 4hrs labour 185.<\/p>

21\/08\/2023 15:01 (travis)<\/b>Bathroom tile reinstatement.<\/p>

22\/08\/2023 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57583","activity_ticket_id":"54330","ticket_reference":"HDT55415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement window handle ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"19\/09\/23","activity_end":"2023-09-19 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66962","activity_notes":"replacement window handle ","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2023 09:52 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 10:38 (sandra)<\/b>tenant on holiday from Tuesday 8th <\/p>

04\/08\/2023 10:54 (sandra)<\/b>please attend once tenant goes away <\/p>

08\/08\/2023 09:12 (sandra)<\/b>tenant on holiday from Wednesday 9th <\/p>

09\/08\/2023 14:07 (travis)<\/b>In attendance with Lillian,Instructed to screw window shut.<\/p>

09\/08\/2023 15:43 (michael)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 09:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/08\/2023 12:37 (sandra)<\/b>Can you book it in for the 11th September 2023 at 8.30am please<\/p>

05\/09\/2023 15:45 (sandra)<\/b>confirmed by phone with Lilian <\/p>

06\/09\/2023 15:26 (sandra)<\/b>tenant has cancelled 11th. Waiting Brian to confirm 19th\/20th<\/p>

12\/09\/2023 08:44 (jane)<\/b>Requested access for 8:30am on 19th September <\/p>

12\/09\/2023 09:03 (jane)<\/b>Tenant will be home to provide access at 8:30am on 19th September <\/p>

19\/09\/2023 10:09 (jane)<\/b>Window has been repaired, needs making good<\/p>

27\/09\/2023 10:13 (sandra)<\/b>emailed for access from 9th October <\/p>

27\/09\/2023 12:58 (sandra)<\/b>CONFIRMED 9TH DEAN MORNING <\/p>

10\/10\/2023 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57584","activity_ticket_id":"54403","ticket_reference":"HDT55488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Three light switches are broken. The lights cannot be turned on in one bedroom and one bathroom.","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/23","activity_end":"2023-08-18 11:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66963","activity_notes":"Three light switches are broken. The lights cannot be turned on in one bedroom and one bathroom.","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2023 14:27 (System)<\/b>Ticket Created<\/p>

18\/08\/2023 15:03 (roy)<\/b>Reficed door keep.Used wd40 on various doors as squeaking <\/p>

18\/08\/2023 15:17 (alan)<\/b>Replace faulty dimmer module for bedroom and bathroom lights <\/p>

18\/08\/2023 15:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57585","activity_ticket_id":"54404","ticket_reference":"HDT55489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15753 - replacement shower ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/23","activity_end":"2023-08-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66964","activity_notes":"replacement shower THURSDAY WITH TENANT AT 10 AM","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2023 10:06 (sandra)<\/b>the tenant can provide access at 10am.Thursday 24th<\/p>

29\/08\/2023 07:17 (michaelk)<\/b>Completed quoted shower replacement 4 hrs labour plus parts, total 280 ex vat.<\/p>

29\/08\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57586","activity_ticket_id":"54405","ticket_reference":"HDT55490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15752 - plumbing checks issues","ticket_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","cs_id":"1394","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1394","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/23","activity_end":"2023-08-25 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66965","activity_notes":"plumbing checks issues","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2023 08:41 (michaelk)<\/b>Attended site to carry out quoted repairs to the toilet and kitchen sink. Completed quoted work and left in full working order. 4hrs labour plus parts, total 225.65 ex vat.Note; roy supplied the inlet valve and waste cost is 44.35 which I have deleted off of my quoted price.<\/p>

22\/08\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57587","activity_ticket_id":"54406","ticket_reference":"HDT55491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check to see if the top floor flat door is fire rated ","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/23","activity_end":"2023-08-22 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66966","activity_notes":"check to see if the top floor flat door is fire ratedMONDAY AFTER 11 AM ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2023 11:18 (System)<\/b>Ticket Created<\/p>

18\/08\/2023 11:19 (sandra)<\/b>MONDAY 21ST AFTER 11 AM<\/p>

21\/08\/2023 15:04 (travis)<\/b>Put back until tomorrow,(Lillian).<\/p>

22\/08\/2023 11:01 (travis)<\/b>Attended above property and inspected top floor apartment door for fire regulations,Found door to be half an hour fire rated,with all smoke seals in place,and X3 fire rated hinges and relevant signage No further action required on this door.<\/p>

22\/08\/2023 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57588","activity_ticket_id":"54317","ticket_reference":"HDT55402","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"107-115 Long Acre - blowdown all water heaters ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/08\/23","activity_end":"2023-08-18 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66967","activity_notes":"107-115 Long Acre - blowdown all water heaters ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2023 12:03 (System)<\/b>Ticket Created<\/p>

15\/08\/2023 06:24 (michaelk)<\/b>Attended site and drained down water heater n1 and documented the internal condition as required. Re-assembled the heater, vented and put back into service. 8hrs labour.Note; we will be returning to complete n2.<\/p>

16\/08\/2023 06:27 (michaelk)<\/b>Attended site to draindown water heater n2 and to document the internal condition. Completed work, vented and left in full working order.8hrs labour plus 2 x clean out door seal kits. Total 565 ex vat.<\/p>

16\/08\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 11:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/08\/2023 13:12 (michaelk)<\/b>Attended site to draindown and internally inspect the water heater in the cleaners cupboard. Completed work and put back intonservice on completion. 3hrs labour 140<\/p>

18\/08\/2023 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57589","activity_ticket_id":"54228","ticket_reference":"HDT55313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15706 - New fire doors ","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/09\/23","activity_end":"2023-09-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66968","activity_notes":"New fire doors BOOKED IN FOR THURSDAY WITH TENANT confirmed with tenant for 7th ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2023 09:36 (sandra)<\/b>fire doors need to be ordered MR<\/p>

09\/08\/2023 11:35 (sandra)<\/b>keys for access <\/p>

18\/08\/2023 14:55 (sandra)<\/b>emailed for access Thursday 24th<\/p>

18\/08\/2023 15:11 (sandra)<\/b>BOOKED FOR THURSDAY 24TH<\/p>

04\/09\/2023 09:27 (sandra)<\/b>Booked for Thursday 7th waiting confirmation <\/p>

06\/09\/2023 15:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57590","activity_ticket_id":"54407","ticket_reference":"HDT55492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"collapsed ceiling 1st Floor Dental Surgery Office ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/23","activity_end":"2023-08-21 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66969","activity_notes":"collapsed ceiling 1st Floor Dental Surgery Office ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2023 09:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2023 12:45 (roy)<\/b>Was told from CBRE Helpdesk that ceiling was leaking and was still leaking.Spoke to Michael and he said to go with Keenan.But on arrival no leak but ceiling had collapsed and debris everywhere.Cleared up mess and removed another part that was likely to fall down.Need to quote to remove rest of ceiling along with lathes and then re plasterboard.Michael Keenan inspected flat above but did not leak.However in same office there is evidence of another leak and lining paper peeling away from ceiling.Apparently this happened a month ago.Michael went into this flat as well but no leak when shower was used.Not sure if this requires further investigation <\/p>

22\/08\/2023 08:34 (michaelk)<\/b>Attended site to investigate reported leak and collapsed ceiling in the dental studio. The ceiling had dried out from previous leaks and a large area had fallen down. The rumble was cleaned up and further loose areas were removed due to safety concerns. We attended both flats and ran all the services and could find no evidence of water leaks. The ceiling in two areas will need to be repaired. Note; the ceiling in the front office had a water leak approx 1 month ago, which was repaired by another contractor. We do not know the extent of this repair, so we may need further information from the landlord prior to repairing the ceiling. 3hrs labour 140<\/p>

22\/08\/2023 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57591","activity_ticket_id":"54408","ticket_reference":"HDT55493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal toilet seat needs replacing","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/08\/23","activity_end":"2023-08-21 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66970","activity_notes":"Communal toilet seat needs replacing","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2023 09:53 (System)<\/b>Ticket Created<\/p>

21\/08\/2023 15:03 (travis)<\/b>Replacement of toilet seat.<\/p>

21\/08\/2023 15:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57592","activity_ticket_id":"54407","ticket_reference":"HDT55492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"collapsed ceiling 1st Floor Dental Surgery Office ","ticket_address_1":"62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Goodge Street ","cs_id":"1549","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1549","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/08\/23","activity_end":"2023-08-21 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66971","activity_notes":"collapsed ceiling 1st Floor Dental Surgery Office ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2023 09:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2023 12:45 (roy)<\/b>Was told from CBRE Helpdesk that ceiling was leaking and was still leaking.Spoke to Michael and he said to go with Keenan.But on arrival no leak but ceiling had collapsed and debris everywhere.Cleared up mess and removed another part that was likely to fall down.Need to quote to remove rest of ceiling along with lathes and then re plasterboard.Michael Keenan inspected flat above but did not leak.However in same office there is evidence of another leak and lining paper peeling away from ceiling.Apparently this happened a month ago.Michael went into this flat as well but no leak when shower was used.Not sure if this requires further investigation <\/p>

22\/08\/2023 08:34 (michaelk)<\/b>Attended site to investigate reported leak and collapsed ceiling in the dental studio. The ceiling had dried out from previous leaks and a large area had fallen down. The rumble was cleaned up and further loose areas were removed due to safety concerns. We attended both flats and ran all the services and could find no evidence of water leaks. The ceiling in two areas will need to be repaired. Note; the ceiling in the front office had a water leak approx 1 month ago, which was repaired by another contractor. We do not know the extent of this repair, so we may need further information from the landlord prior to repairing the ceiling. 3hrs labour 140<\/p>

22\/08\/2023 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57593","activity_ticket_id":"54399","ticket_reference":"HDT55484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigation and clearance ","ticket_address_1":"21-24a Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-24 Newport Court ","cs_id":"2662","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2662","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/23","activity_end":"2023-08-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66972","activity_notes":"investigation and clearance still need to know how to get in I wondered if you are able to assist with investigating what access arrangements would be to the rear lightwell at 21 Newport Court.Please could you also advise if the items in the attached photo can be safely removed?","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2023 09:00 (System)<\/b>Ticket Created<\/p>

17\/08\/2023 09:49 (sandra)<\/b>(Ticket Closed)<\/p>

21\/08\/2023 11:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2023 08:42 (travis)<\/b>Source access for clearance quote.Details given to office via email.<\/p>

22\/08\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2023 10:54 (sandra)<\/b>Morning, attended and found access to lower roof area to be through a small window on mezzanine floor between floors one and two, <\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57594","activity_ticket_id":"54409","ticket_reference":"HDT55494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The ropes\/mechanism is broken. The blinds are wooden Venetian blinds in grey. If it's not repairable, please provide a quote to replace.","ticket_address_1":"Flat 2, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 1 Horse and Dolphin Yard ","cs_id":"1533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1533","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/23","activity_end":"2023-08-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66973","activity_notes":"The ropes\/mechanism is broken. The blinds are wooden Venetian blinds in grey. If it's not repairable, please provide a quote to replace.222nd between 11 - 3pm","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2023 12:51 (System)<\/b>Ticket Created<\/p>

21\/08\/2023 12:52 (sandra)<\/b>waiting on access dates <\/p>

21\/08\/2023 12:53 (sandra)<\/b>11 - 3 pm on 22nd confirmed <\/p>

22\/08\/2023 13:19 (travis)<\/b>Measured blinds for renewal quote, existing are damaged beyond repairs.X3 venetian blinds all medium grey in colour,50mm slats,Width 1040mm,Drop 1.8m, (1800mm).Roller blinds not suitable for this installation.<\/p>

22\/08\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57595","activity_ticket_id":"54410","ticket_reference":"HDT55495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/08\/23","activity_end":"2023-08-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66974","activity_notes":"no hot water TUESDAY AROUND 10AM COLLECT KEYS ","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2023 14:22 (System)<\/b>Ticket Created<\/p>

21\/08\/2023 14:22 (sandra)<\/b>Tuesday 22nd - around 10am<\/p>

22\/08\/2023 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57596","activity_ticket_id":"54411","ticket_reference":"HDT55496","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"suspended electrical chain fire exist sign to be relocated ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/23","activity_end":"2023-09-08 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66975","activity_notes":"suspended electrical chain fire exist sign to be relocated ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2023 16:06 (System)<\/b>Ticket Created<\/p>

21\/08\/2023 16:06 (sandra)<\/b>booked for Wednesday 23rd<\/p>

05\/09\/2023 10:07 (sandra)<\/b>booked for Wednesday 6th<\/p>

08\/09\/2023 10:00 (sandra)<\/b>completed <\/p>

11\/09\/2023 06:30 (alan)<\/b>Relocate fire exit sign and power supply <\/p>

11\/09\/2023 16:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57597","activity_ticket_id":"54249","ticket_reference":"HDT55334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15693 - Refurbishment. ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/23","activity_end":"2023-08-24 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66976","activity_notes":"Refurbishment. ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 15:09 (jane)<\/b>Works commencing on Wednesday 26th July <\/p>

26\/07\/2023 09:48 (jane)<\/b>Dimmable downlights on order - expected in stock later part of week <\/p>

26\/07\/2023 14:49 (jane)<\/b>Anticipated dispatch date of blinds - 14th August <\/p>

26\/07\/2023 15:13 (jane)<\/b>Tiles expected to be delivered on 3rd August <\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

27\/07\/2023 14:04 (iain)<\/b>Removal and disposal of blinds.<\/p>

01\/08\/2023 05:01 (alan)<\/b>Replace downlighter in flat for LED fittings <\/p>

03\/08\/2023 15:47 (travis)<\/b>Flooring works <\/p>

07\/08\/2023 16:11 (iain)<\/b>List of works.<\/p>

08\/08\/2023 18:54 (iain)<\/b>List of works.<\/p>

09\/08\/2023 13:35 (sandra)<\/b>15th\/16th<\/p>

09\/08\/2023 16:08 (iain)<\/b>List of works.<\/p>

09\/08\/2023 17:07 (travis)<\/b>Flooring <\/p>

10\/08\/2023 15:41 (travis)<\/b>Bathroom floor works.<\/p>

11\/08\/2023 16:09 (iain)<\/b>List of works.<\/p>

11\/08\/2023 16:12 (iain)<\/b>List of works. Clearance.<\/p>

16\/08\/2023 09:22 (sandra)<\/b>Decorating finished until flooring has been <\/p>

16\/08\/2023 16:15 (iain)<\/b>List of works.<\/p>

17\/08\/2023 09:46 (sandra)<\/b>Dean - up to date. waiting on flooring and then can touch up skirting <\/p>

18\/08\/2023 06:32 (alan)<\/b>Replacement lights <\/p>

18\/08\/2023 09:52 (iain)<\/b>List of works<\/p>

24\/08\/2023 06:48 (michaelk)<\/b>Attended site to carry out a plumbing inspection to both bathrooms and hot water system.Main bathroom - The main bathroom toilet requires a syphon service kit as the cistern is now not flushing.The ensuite bathroom - The ensuite toilet pan is cracked and I have provided Mike with a cost to replace the pan. There is s cap required for the shower diverter and the bath pop up waste isn't working. The main shower head requires replacing.All items will be solved apart from the cracked pan. 2hrs labour 95<\/p>

31\/08\/2023 06:25 (michaelk)<\/b>Attended site to replace items previously reported from the plumbing inspection. Replaced the syphon from the bathroom toilet, ideal standard cover on the shower diverter and the shower head from the ensuite shower. 2hrs labour plus parts, total 254.94 ex vat.<\/p>

31\/08\/2023 06:27 (michaelk)<\/b>Attended site to cut out the splash back in the kitchen to allow the sockets to be fitted. Completed the work and left in full working order. 2hrs labour 95<\/p>

04\/09\/2023 09:47 (iain)<\/b>List of works.<\/p>

04\/09\/2023 10:30 (dean)<\/b>Done<\/p>

04\/09\/2023 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57598","activity_ticket_id":"54412","ticket_reference":"HDT55497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15741 - Redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1702","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1702","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/08\/23","activity_end":"2023-08-31 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66977","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 15:17 (sandra)<\/b>ongoing<\/p>

04\/09\/2023 10:29 (dean)<\/b>Done <\/p>

04\/09\/2023 18:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57599","activity_ticket_id":"54413","ticket_reference":"HDT55498","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"no hot water ","ticket_address_1":"Flat E, 31 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/08\/23","activity_end":"2023-08-23 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66978","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2023 09:50 (System)<\/b>Ticket Created<\/p>

24\/08\/2023 07:04 (michaelk)<\/b>Attended site to investigate the hot water issue that was reported. We found the hot water cylinder warm however the tenant had used the immersion to achieve this. We checked the hot water controls which did not show any faults and the hot water and heating boiler overheats were not activated. We have rechecked the boiler temperature setting which is on minimum, as we are struggling with circulation and the fact that the boiler cannot regulate the flow temperature evenly. This is due the age of the boiler and system with corrosion and sludge build up. We can replace the immersion heater and clean out the scale from the cylinder which will allow the immersion to run the hot water, via a timer. I will provide a quote for this work. 2hrs labour 95<\/p>

24\/08\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57600","activity_ticket_id":"54414","ticket_reference":"HDT55499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15757 - Replacement radiator ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.4","cs_id":"1691","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/23","activity_end":"2023-10-19 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66979","activity_notes":"Replacement radiator access with tenant ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 15:57 (sandra)<\/b>emailed for Thursday 7th September <\/p>

01\/09\/2023 15:34 (sandra)<\/b>waiting on confirmation from tenant <\/p>

04\/09\/2023 10:33 (sandra)<\/b>emailed for confirmation <\/p>

07\/09\/2023 11:26 (sandra)<\/b>confirmed <\/p>

08\/09\/2023 09:17 (sandra)<\/b>rescheduled for Thursday 14th <\/p>

08\/09\/2023 11:07 (sandra)<\/b>Lilian has emailed tenant for 14th<\/p>

21\/09\/2023 14:09 (jane)<\/b>Arranging for Monday 25th September <\/p>

28\/09\/2023 11:28 (sandra)<\/b>access requested for Wednesday 4th <\/p>

29\/09\/2023 08:53 (jane)<\/b>Confirmed access for Wednesday 4th October - Tenant will be home for access <\/p>

05\/10\/2023 10:19 (sandra)<\/b>still waiting on delivery <\/p>

10\/10\/2023 11:14 (sandra)<\/b>radiator has arrived. Requested 17th <\/p>

11\/10\/2023 09:36 (sandra)<\/b>Booked for 18th with tenant for access <\/p>

18\/10\/2023 16:41 (sandra)<\/b>tenant had forgotten and had gone out. Rebooked for 19th<\/p>

20\/10\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 17:50 (michaelk)<\/b>Attended site to replace the living room 3 column radiator as quoted. Completed the installation and left the system in full working order. 4hrs labour plus parts, total 494 ex vat.<\/p>

23\/10\/2023 17:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57601","activity_ticket_id":"54415","ticket_reference":"HDT55500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15758 - Removal of rubbish ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-24 Newport Court ","cs_id":"1299","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1299","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/23","activity_end":"2023-08-23 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66980","activity_notes":"Removal of rubbish ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2023 11:52 (sandra)<\/b>booked for Wednesday <\/p>

23\/08\/2023 09:44 (travis)<\/b>Rubbish removal\/disposal,Half van load.<\/p>

23\/08\/2023 10:37 (jane)<\/b>(Ticket Closed)<\/p>

23\/08\/2023 11:18 (roy)<\/b>Assist Travis with rubbish<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57602","activity_ticket_id":"54415","ticket_reference":"HDT55500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15758 - Removal of rubbish ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-24 Newport Court ","cs_id":"1299","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1299","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/08\/23","activity_end":"2023-08-24 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66981","activity_notes":"Removal of rubbish with Travis ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2023 11:52 (sandra)<\/b>booked for Wednesday <\/p>

23\/08\/2023 09:44 (travis)<\/b>Rubbish removal\/disposal,Half van load.<\/p>

23\/08\/2023 10:37 (jane)<\/b>(Ticket Closed)<\/p>

23\/08\/2023 11:18 (roy)<\/b>Assist Travis with rubbish<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57603","activity_ticket_id":"54412","ticket_reference":"HDT55497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15741 - Redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1702","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1702","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/08\/23","activity_end":"2023-08-22 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66982","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2023 15:17 (sandra)<\/b>ongoing<\/p>

04\/09\/2023 10:29 (dean)<\/b>Done <\/p>

04\/09\/2023 18:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57604","activity_ticket_id":"54412","ticket_reference":"HDT55497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15741 - Redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1702","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1702","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/08\/23","activity_end":"2023-08-22 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66983","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2023 15:17 (sandra)<\/b>ongoing<\/p>

04\/09\/2023 10:29 (dean)<\/b>Done <\/p>

04\/09\/2023 18:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57605","activity_ticket_id":"54415","ticket_reference":"HDT55500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15758 - Removal of rubbish ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"21-24 Newport Court ","cs_id":"1299","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1299","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/23","activity_end":"2023-08-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66984","activity_notes":"Removal of rubbish with Travis ","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2023 11:52 (sandra)<\/b>booked for Wednesday <\/p>

23\/08\/2023 09:44 (travis)<\/b>Rubbish removal\/disposal,Half van load.<\/p>

23\/08\/2023 10:37 (jane)<\/b>(Ticket Closed)<\/p>

23\/08\/2023 11:18 (roy)<\/b>Assist Travis with rubbish<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57606","activity_ticket_id":"54416","ticket_reference":"HDT55501","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/14834 - Water Heater Servicing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/23","activity_end":"2023-11-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66985","activity_notes":"Water Heater Servicing ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 09:59 (sandra)<\/b>needs to be booked in for a weekend <\/p>

22\/09\/2023 15:20 (jane)<\/b>Attending on Saturday 7th October as confirmed with John P<\/p>

05\/10\/2023 14:11 (sandra)<\/b>rescheduled for 15th as confirmed with JP<\/p>

16\/10\/2023 10:01 (sandra)<\/b>john to reschedule as he has a function on the 15th<\/p>

31\/10\/2023 11:57 (sandra)<\/b>attending w\/c 10th<\/p>

20\/11\/2023 04:54 (alan)<\/b>Quoted works <\/p>

20\/11\/2023 10:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57607","activity_ticket_id":"54417","ticket_reference":"HDT55502","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14336 - Portable Appliance Testing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/23","activity_end":"2023-09-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66986","activity_notes":"Portable Appliance Testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 09:57 (sandra)<\/b>booked for Sunday 17th <\/p>

18\/09\/2023 06:29 (alan)<\/b>PAT test as per quote <\/p>

18\/09\/2023 08:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57608","activity_ticket_id":"54418","ticket_reference":"HDT55503","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/15749 - replacement light - various ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/23","activity_end":"2023-09-15 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66987","activity_notes":"replacement light - various ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 09:58 (sandra)<\/b>needs to be booked in for a weekend <\/p>

19\/09\/2023 08:33 (alan)<\/b>Quoted works <\/p>

19\/09\/2023 09:02 (jane)<\/b>Works commenced over early mornings <\/p>

19\/09\/2023 18:54 (michael)<\/b>(Ticket Closed)<\/p>

20\/09\/2023 10:03 (alan)<\/b>Quoted works <\/p>

22\/09\/2023 10:04 (alan)<\/b>Quoted works<\/p>

22\/09\/2023 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57609","activity_ticket_id":"54419","ticket_reference":"HDT55504","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/15131 - 3 Hour Emergency lighting test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/23","activity_end":"2023-09-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66988","activity_notes":"3 Hour Emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 09:56 (sandra)<\/b>booked for Sunday 17th <\/p>

18\/09\/2023 06:29 (alan)<\/b>Emergency light test as per quote <\/p>

18\/09\/2023 08:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57610","activity_ticket_id":"54420","ticket_reference":"HDT55505","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"faulty door handle","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/23","activity_end":"2023-08-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66989","activity_notes":"faulty door handleunable to gain access to the 2nd floor toilet ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2023 12:20 (System)<\/b>Ticket Created<\/p>

22\/08\/2023 12:21 (sandra)<\/b>Wednesday 23rd morning <\/p>

23\/08\/2023 07:48 (travis)<\/b>Repairs to door handle and lock.<\/p>

23\/08\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57611","activity_ticket_id":"54421","ticket_reference":"HDT55506","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"two signs to be put up ","ticket_address_1":"11 Nottingham Pl & 25 Luxborough St","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"11 Nottingham Pl & 25 Luxborough St","cs_id":"938","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"938","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/23","activity_end":"2023-08-23 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66990","activity_notes":"two signs to be put up I have two signs that need fixing to the railings outside Marylebone Exchange. One to be placed by the corner of 11 Nottingham Place end and the other round the corner near 25 Luxborough Street end. The signs have four screw fixing holes A4 size but need a back board for them to be screwed to and the board needs to be painted black and then the board fixed to the railings. ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2023 16:03 (System)<\/b>Ticket Created<\/p>

24\/08\/2023 18:24 (roy)<\/b>Cut board to size.Prime, undercoat, paint black.Attach to railings and mount sign<\/p>

25\/08\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57612","activity_ticket_id":"54422","ticket_reference":"HDT55507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15759 - redecs and list of works ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/08\/23","activity_end":"2023-08-25 19:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66991","activity_notes":"redecs and list of works HAS TO BE DONE BY THE 30TH ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 09:37 (jane)<\/b>Blinds on order anticipated dispatch date 30th August 2023<\/p>

23\/08\/2023 10:01 (sandra)<\/b>booked for Friday - vacant <\/p>

23\/08\/2023 15:10 (alan)<\/b>List of works<\/p>

23\/08\/2023 16:01 (travis)<\/b>List of works.<\/p>

24\/08\/2023 13:39 (travis)<\/b>List of works Inc,Sealing around windows,Fitting a break glass drop bolt,Cleaning high level skylight,Aligning ensuite sliding door and repairing lock,Replacement of ventilation back covers,ect <\/p>

29\/08\/2023 18:02 (dean)<\/b>Done 1550.00<\/p>

30\/08\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>

30\/08\/2023 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/08\/2023 13:49 (jane)<\/b>Received blinds in the office <\/p>

31\/08\/2023 10:17 (sandra)<\/b>blinds booked for Tuesday 5th at 8am<\/p>

05\/09\/2023 12:36 (travis)<\/b>Fitted new blinds to all windows, disposal of old blinds <\/p>

05\/09\/2023 13:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57613","activity_ticket_id":"54422","ticket_reference":"HDT55507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15759 - redecs and list of works ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/08\/23","activity_end":"2023-08-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66992","activity_notes":"En-suite bathroom new latch to be fittedReinstate vent coversFit window restrictors to all widowsNew security viewing lens to be fittedRoof light window to be cleanedpanic bolt to be fittedMUST BE DONE BY 30TH","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 09:37 (jane)<\/b>Blinds on order anticipated dispatch date 30th August 2023<\/p>

23\/08\/2023 10:01 (sandra)<\/b>booked for Friday - vacant <\/p>

23\/08\/2023 15:10 (alan)<\/b>List of works<\/p>

23\/08\/2023 16:01 (travis)<\/b>List of works.<\/p>

24\/08\/2023 13:39 (travis)<\/b>List of works Inc,Sealing around windows,Fitting a break glass drop bolt,Cleaning high level skylight,Aligning ensuite sliding door and repairing lock,Replacement of ventilation back covers,ect <\/p>

29\/08\/2023 18:02 (dean)<\/b>Done 1550.00<\/p>

30\/08\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>

30\/08\/2023 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/08\/2023 13:49 (jane)<\/b>Received blinds in the office <\/p>

31\/08\/2023 10:17 (sandra)<\/b>blinds booked for Tuesday 5th at 8am<\/p>

05\/09\/2023 12:36 (travis)<\/b>Fitted new blinds to all windows, disposal of old blinds <\/p>

05\/09\/2023 13:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57614","activity_ticket_id":"54422","ticket_reference":"HDT55507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15759 - redecs and list of works ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/23","activity_end":"2023-08-23 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66993","activity_notes":"replace light switchCAN THIS BE DONE BY 30TH","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 09:37 (jane)<\/b>Blinds on order anticipated dispatch date 30th August 2023<\/p>

23\/08\/2023 10:01 (sandra)<\/b>booked for Friday - vacant <\/p>

23\/08\/2023 15:10 (alan)<\/b>List of works<\/p>

23\/08\/2023 16:01 (travis)<\/b>List of works.<\/p>

24\/08\/2023 13:39 (travis)<\/b>List of works Inc,Sealing around windows,Fitting a break glass drop bolt,Cleaning high level skylight,Aligning ensuite sliding door and repairing lock,Replacement of ventilation back covers,ect <\/p>

29\/08\/2023 18:02 (dean)<\/b>Done 1550.00<\/p>

30\/08\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>

30\/08\/2023 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/08\/2023 13:49 (jane)<\/b>Received blinds in the office <\/p>

31\/08\/2023 10:17 (sandra)<\/b>blinds booked for Tuesday 5th at 8am<\/p>

05\/09\/2023 12:36 (travis)<\/b>Fitted new blinds to all windows, disposal of old blinds <\/p>

05\/09\/2023 13:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57615","activity_ticket_id":"54423","ticket_reference":"HDT55508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler showing error message ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/23","activity_end":"2023-08-23 09:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66994","activity_notes":"Boiler showing error message ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 09:11 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 13:16 (roy)<\/b>Boiler showing error code again.Fan not working but can hear it working. Reset boiler by turning off for a while.Michael needs to attend.Working ok<\/p>

23\/08\/2023 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57616","activity_ticket_id":"54402","ticket_reference":"HDT55487","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"TR\/SW\/15751 - install new service hatch ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/23","activity_end":"2023-08-23 09:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66995","activity_notes":"install new service hatch ","activity_timesheet":"2","ticket_notes_combined":"

17\/08\/2023 11:28 (sandra)<\/b>emailed for 23rd Wednesday at 8am<\/p>

18\/08\/2023 14:56 (sandra)<\/b>confirmed <\/p>

23\/08\/2023 07:51 (travis)<\/b>Supplied inspection panel fitted.<\/p>

23\/08\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>

23\/08\/2023 09:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/08\/2023 09:26 (alan)<\/b>Help Travis <\/p>

23\/08\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57617","activity_ticket_id":"54424","ticket_reference":"HDT55509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate scaling paint in the bathroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/09\/23","activity_end":"2023-09-04 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66996","activity_notes":"redecorate scaling paint in the bathroom -To remove the yellow stickers from the shower tray and bathtub.-To replace bathtub pop up waste.-Small Lobby area- to remove hooks and touch up walls-To touch-up Ensuite bathroom ceiling flaky paint.All walls are good therefore no redecoration required. ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 09:19 (System)<\/b>Ticket Created<\/p>

04\/09\/2023 09:23 (sandra)<\/b>4th<\/p>

04\/09\/2023 10:32 (dean)<\/b>Done 180.00Done pop up waste and removed stickers from bath and shower and painting <\/p>

04\/09\/2023 18:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57618","activity_ticket_id":"54425","ticket_reference":"HDT55510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Townhouse ","ticket_address_2":"15 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Townhouse","cs_id":"2663","cs_address_2":"15 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"2663","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"06\/09\/23","activity_end":"2023-09-06 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66997","activity_notes":"List of works Can you please arrange for the below list of works.-2 windows on 1st Floortop part of windows do not stay up\/ It slides down preventing windows from securely closing.-to secured a set of blinds cleats to the wall-to provide redecoration quote. Hallway staircase areas only.","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2023 09:55 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 13:00 (jane)<\/b>Some repairs completed to windows, quotation to follow for further works required <\/p>

30\/08\/2023 10:14 (sandra)<\/b>emailed for access Monday 11th at 11AM<\/p>

31\/08\/2023 10:37 (dean)<\/b>Done 180.00<\/p>

31\/08\/2023 14:46 (sandra)<\/b>access asked for Monday 4th<\/p>

01\/09\/2023 09:09 (sandra)<\/b>confirmed for Monday with keys 4th<\/p>

04\/09\/2023 11:30 (travis)<\/b>Blind cleats fitted to wall.<\/p>

04\/09\/2023 18:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57619","activity_ticket_id":"54425","ticket_reference":"HDT55510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Townhouse ","ticket_address_2":"15 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Townhouse","cs_id":"2663","cs_address_2":"15 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"2663","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/23","activity_end":"2023-09-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66998","activity_notes":"confirmed for Monday with keys -to secured a set of blinds cleats to the wall","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 09:55 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 13:00 (jane)<\/b>Some repairs completed to windows, quotation to follow for further works required <\/p>

30\/08\/2023 10:14 (sandra)<\/b>emailed for access Monday 11th at 11AM<\/p>

31\/08\/2023 10:37 (dean)<\/b>Done 180.00<\/p>

31\/08\/2023 14:46 (sandra)<\/b>access asked for Monday 4th<\/p>

01\/09\/2023 09:09 (sandra)<\/b>confirmed for Monday with keys 4th<\/p>

04\/09\/2023 11:30 (travis)<\/b>Blind cleats fitted to wall.<\/p>

04\/09\/2023 18:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57620","activity_ticket_id":"54426","ticket_reference":"HDT55511","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked drain at the bottom of the fire exit","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/08\/23","activity_end":"2023-08-23 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"66999","activity_notes":"blocked drain at the bottom of the fire exit","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 12:22 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 13:18 (roy)<\/b>Cleared smelly gulley.Full of hardened washing powder.Used hot water and disinfectant to clean<\/p>

23\/08\/2023 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57621","activity_ticket_id":"54427","ticket_reference":"HDT55512","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 2","ticket_address_2":"14 Shorts Gardens ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W2","cs_address_1":"Flat 2","cs_id":"2664","cs_address_2":"14 Shorts Gardens ","cs_town":"London ","cs_postcode":"W2","ticket_client_site":"2664","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/23","activity_end":"2023-09-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67000","activity_notes":"PAT testing only For Thursday 21st September - Between 3 and 4pm - tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:04 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:05 (sandra)<\/b>Thursday 31st with keys 8am<\/p>

31\/08\/2023 14:59 (sandra)<\/b>no keys available <\/p>

31\/08\/2023 15:49 (roy)<\/b>No access.Security do not have keys<\/p>

04\/09\/2023 09:50 (sandra)<\/b>reset awaiting new date <\/p>

06\/09\/2023 15:14 (sandra)<\/b>Raquel still on holiday <\/p>

08\/09\/2023 10:49 (sandra)<\/b>due to holiday I have emailed for 20th <\/p>

08\/09\/2023 11:21 (sandra)<\/b>13th again <\/p>

13\/09\/2023 14:55 (jane)<\/b>Requested access for Wednesday 27th September <\/p>

20\/09\/2023 14:03 (jane)<\/b>For Thursday 21st September - Between 3 and 4pm - tenant home for access <\/p>

22\/09\/2023 15:20 (alan)<\/b>PAT test<\/p>

22\/09\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57622","activity_ticket_id":"54428","ticket_reference":"HDT55513","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 2","ticket_address_2":"186 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2665","cs_address_2":"186 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JB","ticket_client_site":"2665","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/23","activity_end":"2023-10-31 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67001","activity_notes":"PAT testing only ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:05 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:06 (sandra)<\/b>Thursday 31st at 9am <\/p>

31\/08\/2023 14:57 (sandra)<\/b>tenant would not allow access <\/p>

31\/08\/2023 15:49 (roy)<\/b>No access.Tenant did not give access. Knew nothing of my attendance<\/p>

01\/09\/2023 16:58 (sandra)<\/b>no access given <\/p>

04\/09\/2023 09:49 (sandra)<\/b>reset awaiting new date <\/p>

06\/09\/2023 15:14 (sandra)<\/b>Raquel still on holiday <\/p>

08\/09\/2023 10:48 (sandra)<\/b>due to holiday I have emailed for 20th <\/p>

08\/09\/2023 11:20 (sandra)<\/b>13th again <\/p>

13\/09\/2023 14:57 (jane)<\/b>Requested access for Wednesday 27th September <\/p>

20\/09\/2023 14:17 (jane)<\/b>Chased client - waiting to hear back from the tenant for 27th September <\/p>

27\/09\/2023 09:37 (jane)<\/b>Client cannot get access for todayWe have suggested next Wednesday 4th October, awaiting a response <\/p>

03\/10\/2023 13:42 (jane)<\/b>Chased client again for access for tomorrow <\/p>

03\/10\/2023 14:09 (sandra)<\/b>emailed to confirm a date\/time.<\/p>

05\/10\/2023 14:30 (sandra)<\/b>spoke to Raquel who cant get the tenant to respond. She will let me know as soon as the tenant comes back to her.<\/p>

11\/10\/2023 12:31 (sandra)<\/b>Emailed Raquel for update on whether she has had any contact with the tenant for access <\/p>

12\/10\/2023 13:08 (sandra)<\/b>We are having real issues at the moment in regards to the tenant vacating. This may have to be done when the new tenant comes <\/p>

12\/10\/2023 13:09 (sandra)<\/b>asked her to come back to me when the tenant has moved out<\/p>

12\/10\/2023 13:09 (sandra)<\/b>(Placed On Hold) <\/p>

13\/10\/2023 09:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57623","activity_ticket_id":"54429","ticket_reference":"HDT55514","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 3","ticket_address_2":"186 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2666","cs_address_2":"186 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JB","ticket_client_site":"2666","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/23","activity_end":"2023-08-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67002","activity_notes":"PAT testing only Thursday 31st with keys at 11am","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:07 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:08 (sandra)<\/b>Thursday 31st with keys 10am<\/p>

31\/08\/2023 11:29 (roy)<\/b>Pat test<\/p>

31\/08\/2023 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57624","activity_ticket_id":"54430","ticket_reference":"HDT55515","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only","ticket_address_1":"Flat 4","ticket_address_2":"186 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2667","cs_address_2":"186 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JB","ticket_client_site":"2667","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/23","activity_end":"2023-08-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67003","activity_notes":"PAT testing onlyThursday 11am 31st with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:09 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:09 (sandra)<\/b>with keys Thursday 31st 11am<\/p>

31\/08\/2023 11:30 (roy)<\/b>Pat test<\/p>

31\/08\/2023 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57625","activity_ticket_id":"54431","ticket_reference":"HDT55516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 2A","ticket_address_2":"5-7 Earlham Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2A","cs_id":"2668","cs_address_2":"5-7 Earlham Street ","cs_town":"London ","cs_postcode":"WC2H 9LL","ticket_client_site":"2668","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/23","activity_end":"2023-08-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67004","activity_notes":"PAT testing only Thursday 31st at 12pm tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:12 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:12 (sandra)<\/b>Thursday 12pm tenant home for access <\/p>

31\/08\/2023 16:00 (roy)<\/b>Pat test<\/p>

31\/08\/2023 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57626","activity_ticket_id":"54432","ticket_reference":"HDT55517","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing onlhy","ticket_address_1":"Flat 22","ticket_address_2":"Seven Dials Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 22","cs_id":"2669","cs_address_2":"Seven Dials Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2669","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/23","activity_end":"2023-08-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67005","activity_notes":"PAT testing onlhy31st Thursday with keys at 1pm","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:14 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:14 (sandra)<\/b>Thursday 31st with keys 1pm <\/p>

31\/08\/2023 15:48 (roy)<\/b>Pat test<\/p>

31\/08\/2023 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57627","activity_ticket_id":"54433","ticket_reference":"HDT55518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 3 ","ticket_address_2":"18 Endell Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"2670","cs_address_2":"18 Endell Street ","cs_town":"London ","cs_postcode":"WC2H 9BD","ticket_client_site":"2670","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/23","activity_end":"2023-09-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67006","activity_notes":"PAT testing only Friday 1st at 8am with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:17 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:17 (sandra)<\/b>Friday 1st 8am with keys <\/p>

01\/09\/2023 08:49 (roy)<\/b>Pat test<\/p>

01\/09\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57628","activity_ticket_id":"54434","ticket_reference":"HDT55519","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1","ticket_address_2":"25 Neal Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2684","cs_address_2":"25 Neal Street ","cs_town":"London ","cs_postcode":"WC2H 9PR","ticket_client_site":"2684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/23","activity_end":"2023-09-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67007","activity_notes":"PAT testing only Friday with keys 1st ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:18 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:19 (sandra)<\/b>Friday 1st at 9am with keys <\/p>

01\/09\/2023 11:06 (roy)<\/b>Pat test<\/p>

01\/09\/2023 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57629","activity_ticket_id":"54435","ticket_reference":"HDT55520","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 2","ticket_address_2":"178 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2672","cs_address_2":"178 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JB","ticket_client_site":"2672","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/23","activity_end":"2023-09-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67008","activity_notes":"PAT testing only Keys for access on 27th September, but knock first ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:20 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:21 (sandra)<\/b>Friday 1st with keys <\/p>

01\/09\/2023 09:48 (sandra)<\/b>tenant does not allow access <\/p>

01\/09\/2023 16:40 (roy)<\/b>No access allowed. Tenant home but refused access<\/p>

04\/09\/2023 09:48 (sandra)<\/b>reset but awaiting new date <\/p>

06\/09\/2023 15:14 (sandra)<\/b>Raquel still on holiday <\/p>

08\/09\/2023 10:47 (sandra)<\/b>due to holiday I have emailed for 20th <\/p>

08\/09\/2023 11:20 (sandra)<\/b>13th again <\/p>

13\/09\/2023 14:57 (jane)<\/b>Requested access for Wednesday 27th September <\/p>

20\/09\/2023 14:16 (jane)<\/b>Keys for access on 27th September, but knock first <\/p>

27\/09\/2023 12:50 (roy)<\/b>Pat test<\/p>

27\/09\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57630","activity_ticket_id":"54436","ticket_reference":"HDT55521","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1","ticket_address_2":"20 Earlham Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2673","cs_address_2":"20 Earlham Street ","cs_town":"London ","cs_postcode":"WC2H 9LG","ticket_client_site":"2673","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/23","activity_end":"2023-09-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67009","activity_notes":"PAT testing only Friday 1st with keys 11am","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:25 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:26 (sandra)<\/b>Friday 1st at 11am<\/p>

01\/09\/2023 11:06 (roy)<\/b>Pat test<\/p>

01\/09\/2023 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57631","activity_ticket_id":"54437","ticket_reference":"HDT55522","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1","ticket_address_2":"42 Monmouth Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2674","cs_address_2":"42 Monmouth Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2674","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/23","activity_end":"2023-09-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67010","activity_notes":"PAT testing only Friday 1st at 12pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:28 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:29 (sandra)<\/b>Friday 1st with keys at 12pm<\/p>

01\/09\/2023 13:21 (roy)<\/b>Pat test<\/p>

01\/09\/2023 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57632","activity_ticket_id":"54438","ticket_reference":"HDT55523","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 3","ticket_address_2":"11-13 Neal Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2685","cs_address_2":"11-13 Neal Yard ","cs_town":"London","cs_postcode":"WC2H 9DP","ticket_client_site":"2685","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/23","activity_end":"2023-09-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67011","activity_notes":"PAT testing only with keys 1st at 1pm","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:30 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:30 (sandra)<\/b>Friday 1st at 1pm with keys <\/p>

01\/09\/2023 16:41 (roy)<\/b>Pat test<\/p>

01\/09\/2023 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57633","activity_ticket_id":"54439","ticket_reference":"HDT55524","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1 ","ticket_address_2":"9 Earlham Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2676","cs_address_2":"9 Earlham Street ","cs_town":"London ","cs_postcode":"WC2H 9LL","ticket_client_site":"2676","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/23","activity_end":"2023-09-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67012","activity_notes":"PAT testing only Flat empty - keys from security for access on 27th September","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:32 (System)<\/b>Ticket Created<\/p>

23\/08\/2023 14:32 (sandra)<\/b>Friday 1st with keys <\/p>

31\/08\/2023 14:59 (sandra)<\/b>Tenant would not allow access <\/p>

31\/08\/2023 15:56 (roy)<\/b>Tenant did not know we was coming.No access<\/p>

01\/09\/2023 16:42 (roy)<\/b>For some reason booked in for Friday bit again tenant refused access<\/p>

01\/09\/2023 16:56 (sandra)<\/b>no access given<\/p>

04\/09\/2023 09:50 (sandra)<\/b>reset awaiting new date <\/p>

06\/09\/2023 15:14 (sandra)<\/b>raquel still on holiday <\/p>

08\/09\/2023 10:47 (sandra)<\/b>due to Roy booking holiday I have emailed for access on 20th <\/p>

08\/09\/2023 11:20 (sandra)<\/b>put on 13th again as Roy booked his holiday wrong <\/p>

13\/09\/2023 14:56 (jane)<\/b>Requested access for Wednesday 27th September <\/p>

20\/09\/2023 14:14 (jane)<\/b>Flat empty - keys from security for access on 27th September <\/p>

27\/09\/2023 09:48 (roy)<\/b>Pat test<\/p>

27\/09\/2023 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57634","activity_ticket_id":"54440","ticket_reference":"HDT55525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd floor shower riser rail is loose ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"2677","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6EY","ticket_client_site":"2677","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/23","activity_end":"2023-08-25 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67013","activity_notes":"2nd floor shower riser is loose enter with keys any time ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:45 (System)<\/b>Ticket Created<\/p>

25\/08\/2023 12:45 (roy)<\/b>Retightened rail as requested <\/p>

25\/08\/2023 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57635","activity_ticket_id":"54441","ticket_reference":"HDT55526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler error","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/23","activity_end":"2023-08-24 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67014","activity_notes":"HDT55508 Follow-UpIt may need a new fan ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:47 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 07:16 (michaelk)<\/b>Attended site to investigate boiler failure previously reported. Stripped down boiler and inspected all components to try to see any obvious faults. Inspected flue run and interrogated fault list, a replacement fan is to be quoted. 2hrs labour 95<\/p>

29\/08\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57636","activity_ticket_id":"54442","ticket_reference":"HDT55527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat is broken","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"1957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1957","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/08\/23","activity_end":"2023-08-24 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67015","activity_notes":"toilet seat is brokenneeds repairing or replacing with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 14:49 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 07:13 (michaelk)<\/b>Attended site to realign toilet seat. 1hr labour 50<\/p>

29\/08\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57637","activity_ticket_id":"54444","ticket_reference":"HDT55529","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"investigate contractors getting electric shock from cable tray on 1st floor","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/08\/23","activity_end":"2023-08-24 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67016","activity_notes":"investigate contractors getting electric shock from cable tray on 1st floor","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2023 09:58 (System)<\/b>Ticket Created<\/p>

24\/08\/2023 14:04 (alan)<\/b>Earth bond cable tray and trucking to 1st floor<\/p>

24\/08\/2023 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57638","activity_ticket_id":"54443","ticket_reference":"HDT55528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"relocate furniture ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"2678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2678","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/23","activity_end":"2023-10-10 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67017","activity_notes":"relocation of items ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2023 15:39 (System)<\/b>Ticket Created<\/p>

25\/08\/2023 14:59 (sandra)<\/b>4th September <\/p>

31\/08\/2023 16:24 (sandra)<\/b>this has been put on hold temporarily <\/p>

31\/08\/2023 16:24 (sandra)<\/b>(Placed On Hold) put on hold temporarily <\/p>

05\/10\/2023 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57639","activity_ticket_id":"54445","ticket_reference":"HDT55530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration plus still maintenance list ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/09\/23","activity_end":"2023-09-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67018","activity_notes":"redecoration - Vacant on 18th September CAN YOU REINSTATE THE COVER AS WELL-The bathroom ceiling paint is flaky. Please check if the fan is in good working order.-To reinstate a piece of covering above the fridge that has come loose.","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2023 11:05 (System)<\/b>Ticket Created<\/p>

24\/08\/2023 11:08 (sandra)<\/b>BOOKED FOR MONDAY 18TH <\/p>

21\/09\/2023 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57640","activity_ticket_id":"54446","ticket_reference":"HDT55531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"3rd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/23","activity_end":"2023-09-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67019","activity_notes":"EICR (NICEic)VACANT","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2023 11:07 (System)<\/b>Ticket Created<\/p>

24\/08\/2023 11:07 (sandra)<\/b>BOOKED FOR MONDAY 18TH <\/p>

18\/09\/2023 15:28 (alan)<\/b>Electrical inspection <\/p>

18\/09\/2023 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57641","activity_ticket_id":"54447","ticket_reference":"HDT55532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is making a grinding noise when it spins","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 ","cs_id":"2679","cs_address_2":"25a Catherine Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"2679","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/08\/23","activity_end":"2023-08-30 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67020","activity_notes":"washing machine is making a grinding noise when it spins","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2023 11:39 (System)<\/b>Ticket Created<\/p>

24\/08\/2023 12:28 (sandra)<\/b>booked for 30th 12 - 5pm.waiting on confirmation of access <\/p>

24\/08\/2023 14:05 (sandra)<\/b>keys for access <\/p>

29\/08\/2023 09:15 (sandra)<\/b>tenant now in for access <\/p>

31\/08\/2023 12:06 (sandra)<\/b>The Washer-dryer at Flat 4, 25A Catherine Street, WC2B 5JS has been tested.The engineer found that drum and bearings have failed and needs to be replaced.Please note unit is beyond economical repairreplacement has been quoted for <\/p>

31\/08\/2023 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57642","activity_ticket_id":"54447","ticket_reference":"HDT55532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is making a grinding noise when it spins","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 ","cs_id":"2679","cs_address_2":"25a Catherine Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"2679","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/23","activity_end":"2023-08-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67021","activity_notes":"washing machine is making a grinding noise when it spins","activity_timesheet":null,"ticket_notes_combined":"

24\/08\/2023 11:39 (System)<\/b>Ticket Created<\/p>

24\/08\/2023 12:28 (sandra)<\/b>booked for 30th 12 - 5pm.waiting on confirmation of access <\/p>

24\/08\/2023 14:05 (sandra)<\/b>keys for access <\/p>

29\/08\/2023 09:15 (sandra)<\/b>tenant now in for access <\/p>

31\/08\/2023 12:06 (sandra)<\/b>The Washer-dryer at Flat 4, 25A Catherine Street, WC2B 5JS has been tested.The engineer found that drum and bearings have failed and needs to be replaced.Please note unit is beyond economical repairreplacement has been quoted for <\/p>

31\/08\/2023 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57643","activity_ticket_id":"54448","ticket_reference":"HDT55533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water boost to be installed ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/23","activity_end":"2023-08-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67022","activity_notes":"water boost to be installed ","activity_timesheet":"2","ticket_notes_combined":"

24\/08\/2023 15:53 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 07:23 (michaelk)<\/b>Attended site to fit a mains water booster to the incoming supply. The installation was completed and commissioned. I have asked the tenant to report back with any concerns after continuous use. 4hrs labour plus parts, total 340 ex vat.<\/p>

29\/08\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57644","activity_ticket_id":"54258","ticket_reference":"HDT55343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15715 - Refurbishment works ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/08\/23","activity_end":"2023-08-25 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67023","activity_notes":"Refurbishment works Replacement lamp shades ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2023 17:01 (sandra)<\/b>Lilian wants to know how quickly this can be turned around <\/p>

03\/08\/2023 16:39 (iain)<\/b>List of works.<\/p>

04\/08\/2023 15:54 (iain)<\/b>List of works.<\/p>

04\/08\/2023 16:33 (jane)<\/b>Roller blinds on order - anticipated dispatch date - 10\/08\/2023<\/p>

10\/08\/2023 14:58 (travis)<\/b>Collection and delivery of fire door's.<\/p>

11\/08\/2023 16:08 (iain)<\/b>List of works. Doors.<\/p>

16\/08\/2023 09:37 (jane)<\/b>Redecoration works commencing on Monday 21st - will take 2\/3 days to complete <\/p>

18\/08\/2023 09:53 (iain)<\/b>List of works.<\/p>

25\/08\/2023 08:49 (dean)<\/b>Done 1400.00<\/p>

25\/08\/2023 15:20 (alan)<\/b>Supply and install 3 new lamp shades <\/p>

04\/09\/2023 09:48 (iain)<\/b>List of works.<\/p>

04\/09\/2023 18:12 (michael)<\/b>(Ticket Closed)<\/p>

05\/09\/2023 11:48 (iain)<\/b>List of works.<\/p>

05\/09\/2023 11:48 (iain)<\/b>List of works.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57645","activity_ticket_id":"54449","ticket_reference":"HDT55534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/23","activity_end":"2023-09-08 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67024","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2023 09:39 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 14:17 (sandra)<\/b>Tuesday 5th <\/p>

08\/09\/2023 09:07 (sandra)<\/b>12th<\/p>

08\/09\/2023 09:59 (sandra)<\/b>completed <\/p>

08\/09\/2023 15:31 (alan)<\/b>Electrical inspection <\/p>

08\/09\/2023 15:31 (alan)<\/b>Electrical inspection <\/p>

08\/09\/2023 15:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57646","activity_ticket_id":"54450","ticket_reference":"HDT55535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking tap in the bin store ","ticket_address_1":"1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"1 Horse and Dolphin Yard ","cs_id":"1541","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1541","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/08\/23","activity_end":"2023-08-25 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67025","activity_notes":"leaking tap in the bin store call Lilian and she will give you the code.","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2023 09:42 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 07:20 (michaelk)<\/b>Attended site to investigate leaking outside tap when operated. Found pipework feeding the tap, to be just be thrown across the bin room. I attempted to isolate the supply, however this couldn't be achieved with the only isolation valve feeding the 5 flats. I will collect a lock off clamp, temporarily isolate the supply and fit a replacement valve, rerouting the pipework. 2hrs labour 95<\/p>

31\/08\/2023 06:32 (michaelk)<\/b>Attended site to install new mains pipework in the bin store due to a leak. Squeezed off the mains pipework and installed a new isolation valve. Re-piped the mains in copper and redirected, fixing down the wall with a new bib tap and backplate. Tested work on completion and left in full working order. 4hrs labour plus parts, total 261.80 ex vat.<\/p>

31\/08\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57647","activity_ticket_id":"54451","ticket_reference":"HDT55536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of rubbish","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"15 Little Newport Street ","cs_id":"2680","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2680","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/08\/23","activity_end":"2023-08-25 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67026","activity_notes":"Removal of rubbish","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2023 09:58 (System)<\/b>Ticket Created<\/p>

25\/08\/2023 12:40 (travis)<\/b>Rubbish removal.<\/p>

25\/08\/2023 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57648","activity_ticket_id":"54452","ticket_reference":"HDT55537","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door latch is slightly loose and it doesn't shut properly","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/08\/23","activity_end":"2023-08-25 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67027","activity_notes":"front door latch is slightly loose and it doesn't shut properly","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2023 11:45 (System)<\/b>Ticket Created<\/p>

25\/08\/2023 14:24 (travis)<\/b>Attended and moved the main door 12v electronic keep to the left by 6mm, although this has taken some of the slack out of the door when closed,the door still has movement when closed I would suggest getting our automated entry guy involved with a view to replacement.<\/p>

25\/08\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57649","activity_ticket_id":"54453","ticket_reference":"HDT55538","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"DS\/SW\/15762 - Redecoration to bathroom wall ","ticket_address_1":"Flat 8, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/09\/23","activity_end":"2023-09-04 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67028","activity_notes":"Redecoration to bathroom wall can it be done next week the property is empty ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2023 09:23 (sandra)<\/b>booked for the 4th <\/p>

05\/09\/2023 11:13 (dean)<\/b>Done 170.00<\/p>

05\/09\/2023 13:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57650","activity_ticket_id":"54454","ticket_reference":"HDT55539","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"DS\/SW\/15763 - Redecoration of water damaged areas ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/09\/23","activity_end":"2023-09-04 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67029","activity_notes":"Redecoration of water damaged areas can this be done next week with keys as it is empty ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2023 09:23 (sandra)<\/b>4th <\/p>

05\/09\/2023 11:13 (dean)<\/b>Done 210.00<\/p>

05\/09\/2023 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57651","activity_ticket_id":"54455","ticket_reference":"HDT55540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrics keep tripping in the kitchen","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/08\/23","activity_end":"2023-08-25 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67030","activity_notes":"electrics keep tripping in the kitchen","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2023 15:17 (System)<\/b>Ticket Created<\/p>

25\/08\/2023 15:49 (alan)<\/b>Call out to investigate power, tripping out in FlatFault, found to be washing machine in kitchen disconnect and leave all power workingAppliance engineer for washing machine needed<\/p>

29\/08\/2023 10:50 (sandra)<\/b>We will be able to send an engineer tomorrow afternoon 12-6pmWednesday 30th<\/p>

31\/08\/2023 12:05 (sandra)<\/b>dryer unit needs replacing. quote sent <\/p>

31\/08\/2023 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57652","activity_ticket_id":"54456","ticket_reference":"HDT55541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lock","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2681","cs_address_2":"24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2681","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/23","activity_end":"2023-08-27 18:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67031","activity_notes":"Tenant locked inside flat.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2023 17:37 (System)<\/b>Ticket Created<\/p>

27\/08\/2023 17:57 (roy)<\/b>Faulty lock and tenants stuck inside.Forced entry and replaced faulty cylinder.Only 3 keys. Two for tenants and one put onto management keys.Greg to get more cutMinimal damage to door.Just needs touch up<\/p>

29\/08\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57653","activity_ticket_id":"54455","ticket_reference":"HDT55540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrics keep tripping in the kitchen","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/08\/23","activity_end":"2023-08-30 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67032","activity_notes":"electrics keep tripping in the kitchen","activity_timesheet":null,"ticket_notes_combined":"

25\/08\/2023 15:17 (System)<\/b>Ticket Created<\/p>

25\/08\/2023 15:49 (alan)<\/b>Call out to investigate power, tripping out in FlatFault, found to be washing machine in kitchen disconnect and leave all power workingAppliance engineer for washing machine needed<\/p>

29\/08\/2023 10:50 (sandra)<\/b>We will be able to send an engineer tomorrow afternoon 12-6pmWednesday 30th<\/p>

31\/08\/2023 12:05 (sandra)<\/b>dryer unit needs replacing. quote sent <\/p>

31\/08\/2023 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57654","activity_ticket_id":"54457","ticket_reference":"HDT55542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repairs to door","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/23","activity_end":"2023-09-04 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67033","activity_notes":"Repairs to doornew lock has been fitted after tenants got stuck in ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2023 10:05 (System)<\/b>Ticket Created<\/p>

04\/09\/2023 10:26 (sandra)<\/b>emailed for access today <\/p>

04\/09\/2023 13:44 (travis)<\/b>Apartment door works.<\/p>

04\/09\/2023 17:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57655","activity_ticket_id":"54458","ticket_reference":"HDT55543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge is not cold ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2092","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2092","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/08\/23","activity_end":"2023-08-29 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67034","activity_notes":"fridge is not cold : the fridge is not cold is currently at room temperature make - Smegmodel number- UKUD7122CSP","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2023 10:09 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 10:51 (sandra)<\/b>Wednesday 30th 12 - 6pm<\/p>

30\/08\/2023 16:56 (roy)<\/b>Needs new integrated fridge. Gas escaping which is why not getting cold.<\/p>

31\/08\/2023 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57656","activity_ticket_id":"54459","ticket_reference":"HDT55544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumbing checks ","ticket_address_1":"Townhouse ","ticket_address_2":"15 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Townhouse","cs_id":"2663","cs_address_2":"15 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"2663","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/08\/23","activity_end":"2023-08-29 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67035","activity_notes":"plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2023 10:43 (System)<\/b>Ticket Created<\/p>

30\/08\/2023 06:31 (michaelk)<\/b>Attended site to carry out plumbing inspection. Completed inspection however there were a couple of problems highlighted which needed to be addressed. The boiler was found tripped on overheat, when stripped down and tested, the pump was found seized. The shower doors in the bathroom needed to be realigned, as the lower runners were not in the rail. I will inform lilian to see if she requires a price to repair the boiler or just order.<\/p>

30\/08\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57657","activity_ticket_id":"54460","ticket_reference":"HDT55545","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"gate not opening ","ticket_address_1":"11 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11 Nottingham Place ","cs_id":"2218","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LE","ticket_client_site":"2218","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/23","activity_end":"2023-08-29 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67036","activity_notes":"gate not opening Rubbish store gate is sticking","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2023 11:01 (System)<\/b>Ticket Created<\/p>

30\/08\/2023 07:05 (roy)<\/b>Gate open after forcing.Grind down edge but at maximum point.Problem is with hinge side where bolt goes through and is worn.May need larger bolt<\/p>

31\/08\/2023 14:51 (jane)<\/b>(Ticket Closed)<\/p>

02\/09\/2023 12:55 (roy)<\/b>Returned to fit block underneath fixed fence.This is what is causing the gat to stick <\/p>

03\/09\/2023 11:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57658","activity_ticket_id":"54461","ticket_reference":"HDT55546","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15030 - Ventilation to Toilets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/09\/23","activity_end":"2023-09-20 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67037","activity_notes":"Ventilation to Toilets ","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2023 15:43 (jane)<\/b>Emailed air con company for a date <\/p>

13\/09\/2023 12:31 (jane)<\/b>Requested to carry the works on Wednesday 20th September 16:00 undertake roof works After 17:00 undertake internal works <\/p>

13\/09\/2023 12:41 (jane)<\/b>Client has confirmed for 20th September 16:00 undertake roof works After 17:00 undertake internal works <\/p>

21\/09\/2023 09:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57659","activity_ticket_id":"54462","ticket_reference":"HDT55547","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"integrated dishwasher not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/09\/23","activity_end":"2023-09-05 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67038","activity_notes":"integrated dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2023 15:19 (System)<\/b>Ticket Created<\/p>

30\/08\/2023 10:17 (sandra)<\/b>Tuesday 5th 12 - 6pm<\/p>

30\/08\/2023 12:02 (sandra)<\/b>ask for Ryan on arrival <\/p>

06\/09\/2023 14:38 (sandra)<\/b>found no power going to unit will need electrician <\/p>

06\/09\/2023 14:57 (alan)<\/b>Repaired loose connection to socket suppling dishwasher <\/p>

06\/09\/2023 16:02 (michael)<\/b>(Ticket Closed)<\/p>

24\/10\/2023 13:20 (jane)<\/b>Repaired loose connection to socket suppling dishwasher and pcb reset <\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57660","activity_ticket_id":"54463","ticket_reference":"HDT55548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door G14 located in common parts is catching and not closing properly","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2609","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2609","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/23","activity_end":"2023-08-29 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67039","activity_notes":"door G14 located in common parts is catching and not closing properly","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2023 15:34 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 16:44 (roy)<\/b>Faulty digital lock and push bar.Temp fix but need new.When opening door from push bar side the latch goes in fully.From digital side the latch does not fully go in plus the no.6 button is faulty<\/p>

31\/08\/2023 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57661","activity_ticket_id":"54465","ticket_reference":"HDT55550","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/09\/23","activity_end":"2023-09-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67040","activity_notes":"Handy Man Service ","activity_timesheet":"1","ticket_notes_combined":"

30\/08\/2023 10:39 (jane)<\/b>For Wednesday 6th and Thursday 7th September, to report to Sue at 9am on the Wednesday <\/p>

07\/09\/2023 07:09 (travis)<\/b>General maintenance to various properties.<\/p>

07\/09\/2023 09:33 (sandra)<\/b>Drilled out existing rear door lock and replaced with new ,plus two keys. 2hrs.43.99<\/p>

07\/09\/2023 09:37 (sandra)<\/b>Works carried out as per printed list, Hallway ceiling lamp replaced 4.49,Kitchen sockets x4 brought back to power via the RCD box in hallway (tripped).Kitchen sink plug,found to be loose, applied lock tight compound to thread and reinstated,Living room ceiling lamp is on special order, temporarily swapped lamp with one of two in the toilet until new unit arrives.3hrs.<\/p>

11\/09\/2023 16:49 (michael)<\/b>To be invoiced for the two days at 900 plus the expenses.<\/p>

11\/09\/2023 16:49 (michael)<\/b>(Ticket Closed)<\/p>

12\/09\/2023 11:05 (jane)<\/b>Kitchen tiling, electrical, decoration all gone to quote. Kitchen worktop realigned and joint filled with black mastic,All windows in apartment have had paint splashes removed and all cracks filled with caulk,cleaned all windows,any stains on glass are on the outside.Tested all alarms in apartment and all are working,one hard wired alarm is missing in the kitchen and I will point this out to the electrician.Cleaned all radiators throughout the apartment.Bathroom cabinet handles cleaned up to a good standard using a fine wire wool and polish,Stains on taps and heated towel rail cannot be removed,Found a temporary bedroom lock fitted by previous tenant to be missing parts,removed from frame and door and made good .Bedroom cupboard doors have been thoroughly cleaned, removing most marks Removed ensuite shower head, decaled,cleaned and refitted,Shower shelves removed,rubbed down,sprayed black and refitted.Removed toilet seat,repaired fittings and reinstated into correct position.Removed extractor, cleaned,refitted and tested.Cleaned all surfaces and floors on completion<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57662","activity_ticket_id":"54458","ticket_reference":"HDT55543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge is not cold ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2092","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2092","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/23","activity_end":"2023-08-30 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67041","activity_notes":"fridge is not cold - For 3:30pm today, tenant will be home : the fridge is not cold is currently at room temperature make - Smegmodel number- UKUD7122CSP","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2023 10:09 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 10:51 (sandra)<\/b>Wednesday 30th 12 - 6pm<\/p>

30\/08\/2023 16:56 (roy)<\/b>Needs new integrated fridge. Gas escaping which is why not getting cold.<\/p>

31\/08\/2023 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57663","activity_ticket_id":"54422","ticket_reference":"HDT55507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15759 - redecs and list of works ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/09\/23","activity_end":"2023-09-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67042","activity_notes":"Blind replacementblinds are at the office TUESDAY 5TH AT 8AM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 09:37 (jane)<\/b>Blinds on order anticipated dispatch date 30th August 2023<\/p>

23\/08\/2023 10:01 (sandra)<\/b>booked for Friday - vacant <\/p>

23\/08\/2023 15:10 (alan)<\/b>List of works<\/p>

23\/08\/2023 16:01 (travis)<\/b>List of works.<\/p>

24\/08\/2023 13:39 (travis)<\/b>List of works Inc,Sealing around windows,Fitting a break glass drop bolt,Cleaning high level skylight,Aligning ensuite sliding door and repairing lock,Replacement of ventilation back covers,ect <\/p>

29\/08\/2023 18:02 (dean)<\/b>Done 1550.00<\/p>

30\/08\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>

30\/08\/2023 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/08\/2023 13:49 (jane)<\/b>Received blinds in the office <\/p>

31\/08\/2023 10:17 (sandra)<\/b>blinds booked for Tuesday 5th at 8am<\/p>

05\/09\/2023 12:36 (travis)<\/b>Fitted new blinds to all windows, disposal of old blinds <\/p>

05\/09\/2023 13:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57664","activity_ticket_id":"54466","ticket_reference":"HDT55551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven and bulbs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2682","cs_address_2":"32-34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2682","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/23","activity_end":"2023-09-07 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67043","activity_notes":"bulbs need to be fitted oven and bulbs there are bulbs out ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2023 14:43 (System)<\/b>Ticket Created<\/p>

30\/08\/2023 16:54 (roy)<\/b>Made safe oven which is burning\/smoking.Needs over 20 bulbs. 10 x GU10. 6 x under counter capsules. 4 PL lamps e x 12v <\/p>

31\/08\/2023 14:48 (sandra)<\/b>Bulbs needs to be fitted <\/p>

04\/09\/2023 13:33 (sandra)<\/b>emailed for Thursday 7th <\/p>

05\/09\/2023 13:13 (sandra)<\/b>confirmed with tenant for access <\/p>

07\/09\/2023 15:24 (roy)<\/b>Replaced lounge, 2 x bedroom, kitchen and bathroom lights<\/p>

08\/09\/2023 12:23 (sandra)<\/b>completed. oven has been quoted for <\/p>

11\/09\/2023 16:02 (sandra)<\/b>oven is quoted for <\/p>

11\/09\/2023 16:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57665","activity_ticket_id":"54467","ticket_reference":"HDT55552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15764 - Remedial works following NICEic ","ticket_address_1":"21 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Newport Court ","cs_id":"1949","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1949","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/23","activity_end":"2023-10-10 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67044","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 09:55 (sandra)<\/b>Wednesday 13th<\/p>

22\/09\/2023 15:21 (jane)<\/b>Attending on Wednesday 27th September <\/p>

28\/09\/2023 10:32 (sandra)<\/b>rescheduled for 2 October <\/p>

05\/10\/2023 10:37 (sandra)<\/b>booked for 10th has started but hasn't finished is going to try and return Friday or Tuesday <\/p>

05\/10\/2023 12:34 (alan)<\/b>Remedial works <\/p>

06\/10\/2023 10:00 (alan)<\/b>Quoted works <\/p>

06\/10\/2023 10:07 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2023 10:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2023 10:25 (sandra)<\/b>booked for 10th has started but hasn't finished is going to try and return Friday or Tuesday<\/p>

11\/10\/2023 07:20 (alan)<\/b>Quoted works<\/p>

11\/10\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57666","activity_ticket_id":"54464","ticket_reference":"HDT55549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mouse proofing ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street\/5B Rupert Court ","ticket_town":"LONDON","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/23","activity_end":"2023-09-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67045","activity_notes":"Mouse proofing ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2023 10:10 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 14:39 (sandra)<\/b>awaiting confirmation of access <\/p>

01\/09\/2023 09:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57668","activity_ticket_id":"54425","ticket_reference":"HDT55510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Townhouse ","ticket_address_2":"15 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Townhouse","cs_id":"2663","cs_address_2":"15 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"2663","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/08\/23","activity_end":"2023-08-31 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67047","activity_notes":"List of works - Redecoration to Hallway staircase areas only.","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2023 09:55 (System)<\/b>Ticket Created<\/p>

29\/08\/2023 13:00 (jane)<\/b>Some repairs completed to windows, quotation to follow for further works required <\/p>

30\/08\/2023 10:14 (sandra)<\/b>emailed for access Monday 11th at 11AM<\/p>

31\/08\/2023 10:37 (dean)<\/b>Done 180.00<\/p>

31\/08\/2023 14:46 (sandra)<\/b>access asked for Monday 4th<\/p>

01\/09\/2023 09:09 (sandra)<\/b>confirmed for Monday with keys 4th<\/p>

04\/09\/2023 11:30 (travis)<\/b>Blind cleats fitted to wall.<\/p>

04\/09\/2023 18:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57669","activity_ticket_id":"54468","ticket_reference":"HDT55553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet and shower not working ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/08\/23","activity_end":"2023-08-31 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67048","activity_notes":"toilet and shower not working issue where anytime the tenant run laundry or use the sink, the draining water is coming up in the toilet. It almost just overflowed (it was address a few months back and this was related to a building level plumbing issue)- shower mixer The water has been shifting between hot and cold again- maybe a boiler issue?You can collect the keys for access ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 10:08 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 14:02 (michaelk)<\/b>Attended site to investigate various plumbing faults reported. Looked at the boiler and shower and tested for temperature inconsistencies. There was a dip in temperature which coincided with the boiler shutting down on temperature. This points to the dhw plate heat exchanger which required stripping out and cleaning. I have quoted to carry this out.There was also a fault found with the drainage affecting all outlets. This was eventually cleared using a drainage snake and all outlets were tested for correct operation. 4hrs labour 185<\/p>

31\/08\/2023 14:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57670","activity_ticket_id":"54469","ticket_reference":"HDT55554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15744 - Redecoration","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"2658","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2658","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/09\/23","activity_end":"2023-09-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67049","activity_notes":"RedecorationTo allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To carry out preparation works to all walls throughoutApply 2No coats of colour match emulsion to all wallsRemove all protection works and clean site on completion.","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 14:21 (jane)<\/b>Plus additional works over and above quote as listed on job ticket <\/p>

31\/08\/2023 14:36 (sandra)<\/b>additional works Monday 4th<\/p>

04\/09\/2023 09:32 (sandra)<\/b>provisionally booked for 11th September <\/p>

04\/09\/2023 11:31 (sandra)<\/b>Tenant moves in on 14th <\/p>

08\/09\/2023 14:07 (iain)<\/b>List of works.<\/p>

12\/09\/2023 08:32 (iain)<\/b>List of works.<\/p>

12\/09\/2023 09:17 (dean)<\/b>Done 640.00<\/p>

12\/09\/2023 13:17 (iain)<\/b>All jobs listed complete.<\/p>

13\/09\/2023 11:07 (jane)<\/b>Electrician attending today <\/p>

13\/09\/2023 14:44 (alan)<\/b>List of works <\/p>

13\/09\/2023 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57671","activity_ticket_id":"54470","ticket_reference":"HDT55555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15743 - Redecoration:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2657","cs_address_2":"34 Cranbourn ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2657","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/09\/23","activity_end":"2023-09-05 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67050","activity_notes":"RedecorationThe quote for the redecs works has been approved.KEYS CAN BE COLLECTED FROM SECURITY To allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To carry out preparation works to all walls throughout as directed.To touch up all affected areas and apply 1No: colour match emulsion throughout.Remove all protection works and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2023 10:22 (sandra)<\/b>The quote for the redecs works has been approved.<\/p>

04\/09\/2023 09:25 (sandra)<\/b>starting 5th with keys <\/p>

05\/09\/2023 09:38 (sandra)<\/b>removal of furniture has not been authorised and Tina wants us to cover \/move furniture best we can as they have not got a tenant yet.<\/p>

05\/09\/2023 09:40 (sandra)<\/b>ONLY INVOICE THE DECORATING <\/p>

06\/09\/2023 15:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57672","activity_ticket_id":"54471","ticket_reference":"HDT55556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15761 - Replacement condensate pump to air con","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2623","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2623","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/09\/23","activity_end":"2023-09-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67051","activity_notes":"Replacement condensate pump to air con","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2023 09:25 (sandra)<\/b>The tenant is out of the country until the 17th September and she not giving permission to use management keys.We will wait for her to return and reschedule it<\/p>

13\/09\/2023 12:19 (jane)<\/b>Requested access for 20th September at 3:30pm <\/p>

15\/09\/2023 09:44 (jane)<\/b>Tenant will provide access on Wednesday 20th at 3:0pm to fit the new pump<\/p>

20\/09\/2023 15:11 (jane)<\/b>Wrong address - It should be Flat 2, 34 Cranbourn Street, unable to gain access today, another appointment needs to be made <\/p>

21\/09\/2023 09:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57673","activity_ticket_id":"54472","ticket_reference":"HDT55557","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"door handle has gone again ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/23","activity_end":"2023-09-04 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67052","activity_notes":"door handle has gone again 2nd Floor Women's Toilet (Next to Disabled Toilet)","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 11:42 (System)<\/b>Ticket Created<\/p>

04\/09\/2023 15:40 (travis)<\/b>Attended and repaired\/refitted toilet door handle.<\/p>

04\/09\/2023 18:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57674","activity_ticket_id":"54473","ticket_reference":"HDT55558","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16 & 20 New Cavendish Street ","cs_id":"1073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1073","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/23","activity_end":"2023-09-26 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67053","activity_notes":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2023 11:51 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 09:22 (michael)<\/b>To be invoiced at 895<\/p>

26\/09\/2023 09:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57675","activity_ticket_id":"54473","ticket_reference":"HDT55558","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16 & 20 New Cavendish Street ","cs_id":"1073","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1073","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/09\/23","activity_end":"2023-09-26 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67054","activity_notes":"For the yearly cherry picker to clear the front hoppers and gutters at both buildings","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2023 11:51 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 09:22 (michael)<\/b>To be invoiced at 895<\/p>

26\/09\/2023 09:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57676","activity_ticket_id":"54474","ticket_reference":"HDT55559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"filter to be removed and clena","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2093","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2093","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/23","activity_end":"2023-09-01 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67055","activity_notes":"filter to be removed and cleanedUSE KEYS FOR FRIDAY BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 12:49 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 12:51 (sandra)<\/b>KEYS BUT KNOCK FIRST <\/p>

01\/09\/2023 11:01 (michaelk)<\/b>Attended site to drain the washing machine and to inspect\/clean the filter. Removed the filter which was completely clear and inspected the pump, checked the impeller and reassembled. Filled the machine and pumped numerous times with noissues found. 2hrs labour 95<\/p>

01\/09\/2023 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57677","activity_ticket_id":"54475","ticket_reference":"HDT55560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7, 38 William IV Street ","cs_id":"1293","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1293","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/23","activity_end":"2023-09-04 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67056","activity_notes":"List of works - VACANT -curtain rail detached from wall. It need a light weight rail.-to reinstate detectors\/replace battery?-Blinds cord faulty and can't be adjusted to stay up-Under the kitchen sink pipe cover missing","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2023 12:53 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 13:00 (sandra)<\/b>monday - vacant <\/p>

31\/08\/2023 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57678","activity_ticket_id":"54476","ticket_reference":"HDT55561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of additional works ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/23","activity_end":"2023-09-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67057","activity_notes":"List of additional works 1.Replace shower screen in bathroom, can we have a longer one. 2.Remove the existing shower curtain and pole. 1.Remove all the dark grey tiles and replace with same tiles as the other bathroom I believe they were from Mandarin Stone. - Jagger Light Grey Porcelain Tiles | Mandarin Stone3.Is it possible to replace the glass front on the bathroom cabinet, if not can you replace the mirrored cabinet above sink and toilet. Can you suggest an replacement? 4.Sink hole in the sink is damaged, can this be replaced. 5.Remove wire shelving in the bath. 6.The blinds on the windows up to the balcony, arent they just click blinds? 7.In the kitchen there is a part of the metal skirting missing, please fix 8.Remove screw and repaint door into the flat. ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 13:25 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 13:26 (jane)<\/b>An estimated cost for these extra works would be in the region of 2800- 3000 <\/p>

31\/08\/2023 13:30 (jane)<\/b>Tiles on order - expected delivery 7th September <\/p>

08\/09\/2023 14:08 (iain)<\/b>List of works.<\/p>

08\/09\/2023 14:08 (iain)<\/b>List of works.<\/p>

08\/09\/2023 15:44 (travis)<\/b>Tiling works <\/p>

09\/09\/2023 11:55 (travis)<\/b>Bathroom tiling works.<\/p>

11\/09\/2023 15:14 (travis)<\/b>List of works.<\/p>

13\/09\/2023 10:27 (travis)<\/b>Fixed the toilet roll holder to tiled wall, cleaned the bathroom,removed protective flooring and cleaned hallway <\/p>

14\/09\/2023 16:29 (iain)<\/b>List of works.Replaced bathroom basin waste.<\/p>

15\/09\/2023 10:03 (travis)<\/b>Shower screen.<\/p>

15\/09\/2023 15:55 (iain)<\/b>Shower screen.<\/p>

19\/09\/2023 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57679","activity_ticket_id":"54469","ticket_reference":"HDT55554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15744 - Redecoration","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"2658","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2658","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/09\/23","activity_end":"2023-09-08 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67058","activity_notes":"For Monday 4th September Property vacant To allow for a competent maintenance engineer to attend site and carry out protection works as required.To re-instate Key escutcheon to be secured back in place x 1Secure x 2 door handlesReplace batteries to 1 x smoke detectorLight in the hallway to be replaced (1 x light transformer required)Replace 1 x light bulb in the living roomRe-silicone shower cubicles x 2Fix the toilet seat and toilet roll holderFix 1 x shower screen that is off track.Unblock the sink drain in the ensuite bathroomPlus additional works -curtain rail detached from wall. It need a light weight rail.-to reinstate detectors\/replace battery?-Blinds cord faulty and can't be adjusted to stay up-Under the kitchen sink pipe cover missing","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 14:21 (jane)<\/b>Plus additional works over and above quote as listed on job ticket <\/p>

31\/08\/2023 14:36 (sandra)<\/b>additional works Monday 4th<\/p>

04\/09\/2023 09:32 (sandra)<\/b>provisionally booked for 11th September <\/p>

04\/09\/2023 11:31 (sandra)<\/b>Tenant moves in on 14th <\/p>

08\/09\/2023 14:07 (iain)<\/b>List of works.<\/p>

12\/09\/2023 08:32 (iain)<\/b>List of works.<\/p>

12\/09\/2023 09:17 (dean)<\/b>Done 640.00<\/p>

12\/09\/2023 13:17 (iain)<\/b>All jobs listed complete.<\/p>

13\/09\/2023 11:07 (jane)<\/b>Electrician attending today <\/p>

13\/09\/2023 14:44 (alan)<\/b>List of works <\/p>

13\/09\/2023 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57680","activity_ticket_id":"54477","ticket_reference":"HDT55562","ticket_client":"2122","client_name":"Gresham College","ticket_title":"fire alarm needs attention ","ticket_address_1":"Barnard's Inn Hall ","ticket_address_2":"Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC1N 2HH","cs_address_1":"Barnard's Inn Hall ","cs_id":"1768","cs_address_2":"Holborn","cs_town":"London","cs_postcode":"EC1N 2HH","ticket_client_site":"1768","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/23","activity_end":"2023-09-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67059","activity_notes":"fire alarm needs attention ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 15:26 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 13:25 (roy)<\/b>No problem found. Key had been turned on fireAlarm panel. Angela not on site so unable to know exactly what the problem is <\/p>

01\/09\/2023 13:25 (roy)<\/b>No problem found. Key had been turned on fireAlarm panel. Angela not on site so unable to know exactly what the problem is <\/p>

01\/09\/2023 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57681","activity_ticket_id":"54478","ticket_reference":"HDT55563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15771 - replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 ","cs_id":"2679","cs_address_2":"25a Catherine Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"2679","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/23","activity_end":"2023-09-06 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67060","activity_notes":"TENANT WILL PROVIDE ACCESS ON WEDNESDAY 6TH replacement washer\/dryer OPTION TWO:To supply and install new HOTPOINT B1WDHG 75148UKN washer\/dryer, connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 16:11 (sandra)<\/b>booked for Wednesday 6th<\/p>

06\/09\/2023 14:13 (alan)<\/b>Fit new washer dryer as per quote <\/p>

06\/09\/2023 14:18 (michael)<\/b>(Ticket Closed)<\/p>

06\/09\/2023 16:21 (roy)<\/b>Assist Alan in removing and replacing washing machine Left working ok<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57682","activity_ticket_id":"54479","ticket_reference":"HDT55564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1507","cs_address_2":"Cooper House, 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1507","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/23","activity_end":"2023-09-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67061","activity_notes":"HDT55508 Follow-Up - boiler repairs Monday 18th September at 9am ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 15:43 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 10:21 (sandra)<\/b>Monday <\/p>

04\/09\/2023 09:41 (sandra)<\/b>valve wasn't delivered. Rescheduled for 5th <\/p>

08\/09\/2023 09:16 (sandra)<\/b>Booked for Thursday <\/p>

08\/09\/2023 09:25 (sandra)<\/b>14th<\/p>

08\/09\/2023 11:06 (sandra)<\/b>confirmed for the 14th with tenant 9am<\/p>

15\/09\/2023 09:13 (jane)<\/b>Attending on Monday 18th at 9am <\/p>

19\/09\/2023 07:43 (michaelk)<\/b>Attended site to replace the fan unit to the boiler and to replace the burner seal as this was also interrupted. The job was completed and the boiler was then tested\/commissioned and left in full working order. The tenant is going to report on the hws temp after one week of monitoring and report back.4hrs labour plus parts, total 430.69 ex vat.<\/p>

19\/09\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57683","activity_ticket_id":"54480","ticket_reference":"HDT55565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"relocate screens from 21 Wardour Street Office to site office seven dials","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/23","activity_end":"2023-09-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67062","activity_notes":"relocate computer screens approximately 6 and computers from 21 Wardour Street Office to site office seven dials","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2023 16:30 (System)<\/b>Ticket Created<\/p>

04\/09\/2023 10:15 (sandra)<\/b>awaiting update from M Moore <\/p>

08\/09\/2023 11:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57684","activity_ticket_id":"54481","ticket_reference":"HDT55566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15765 - Replacement integrated undercounter fridge ","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2092","cs_address_2":"32-34 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2092","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/09\/23","activity_end":"2023-09-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67063","activity_notes":"Replacement integrated undercounter fridge AO.COM WILL CONTACT YOU AND IF YOU DOWNLOAD THE APP YOU CAN TRACK THE DELIVERY.YOU CAN GO IN FIRST THING AND GET THE OLD APPLIANCE READY.BOOKED FOR WEDNESAY 6TH","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 10:41 (sandra)<\/b>BOOKED FOR WEDNESDAY 6TH WITH KEYS <\/p>

07\/09\/2023 09:27 (iain)<\/b>Replacement integrated fridge freezer.<\/p>

07\/09\/2023 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57685","activity_ticket_id":"54482","ticket_reference":"HDT55567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15772 - boiler descale ","ticket_address_1":"Flat 1, 32 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/23","activity_end":"2023-09-01 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67064","activity_notes":"boiler descale ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2023 07:08 (michaelk)<\/b>Attended site to carry out descaling of the dhw plate heat exchanger. Stripped out the water section, cleaned the plate and reassembled on completion replacing the seals. Tested the hot water and left in full working order. 4hrs labour plus parts, total 255.50,ex vat.<\/p>

04\/09\/2023 17:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57686","activity_ticket_id":"54483","ticket_reference":"HDT55568","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing checks ","ticket_address_1":"Flat 2, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, Maidstone House, 3 Mercer Street ","cs_id":"129","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67065","activity_notes":"Gas and plumbing checks WITH KEYS 5TH","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 11:01 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 16:49 (sandra)<\/b>with keys 5th <\/p>

06\/09\/2023 06:35 (michaelk)<\/b>Plumbing check completed 35<\/p>

06\/09\/2023 12:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57687","activity_ticket_id":"54484","ticket_reference":"HDT55569","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 3, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67066","activity_notes":"Gas Safety Test and plumbing checks 5th at 8am with keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 11:35 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 11:37 (sandra)<\/b>5th with keys at 8am<\/p>

06\/09\/2023 06:35 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

06\/09\/2023 12:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57688","activity_ticket_id":"54485","ticket_reference":"HDT55570","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas and plumbing checks ","ticket_address_1":"Flat 4, Maidstone House, 3 Mercer Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, Maidstone House, 3 Mercer Street","cs_id":"131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67067","activity_notes":"Gas and plumbing checks with keys 5th 9 am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 11:49 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 11:50 (sandra)<\/b>5th 9am with keys <\/p>

06\/09\/2023 06:34 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

06\/09\/2023 12:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57689","activity_ticket_id":"54486","ticket_reference":"HDT55571","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 5, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67068","activity_notes":"Gas Safety Test and plumbing checks 5th keys but tenant may be home 10am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:01 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:02 (sandra)<\/b>5th keys 10am<\/p>

06\/09\/2023 06:34 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

06\/09\/2023 12:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57690","activity_ticket_id":"54487","ticket_reference":"HDT55572","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 6, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67069","activity_notes":"Gas Safety Test and plumbing checks 11am with keys 5th ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:16 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:17 (sandra)<\/b>11am 5th with keys <\/p>

06\/09\/2023 06:33 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

06\/09\/2023 12:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57691","activity_ticket_id":"54488","ticket_reference":"HDT55573","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 7, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"153","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67070","activity_notes":"Gas Safety Test and plumbing checks 5th 12pm keys and electric boiler ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:18 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:19 (sandra)<\/b>5th electric boiler 12pm keys <\/p>

06\/09\/2023 06:33 (michaelk)<\/b>Plumbing check completed 35<\/p>

06\/09\/2023 12:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57692","activity_ticket_id":"54489","ticket_reference":"HDT55574","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 8, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67071","activity_notes":"Gas Safety Test and plumbing checks keys - flat empty ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:21 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:23 (sandra)<\/b>keys vacant 1pm 5th <\/p>

06\/09\/2023 06:32 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

06\/09\/2023 12:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57693","activity_ticket_id":"54490","ticket_reference":"HDT55575","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 1, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/23","activity_end":"2023-09-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67072","activity_notes":"Gas Safety Test and plumbing checks 6th TENANT HOME FOR ACCESS 9AM","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:26 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:27 (sandra)<\/b>TENANT HOME FOR ACCESS 9AM 6TH<\/p>

06\/09\/2023 18:35 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

07\/09\/2023 07:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57694","activity_ticket_id":"54491","ticket_reference":"HDT55576","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 2, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/23","activity_end":"2023-09-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67073","activity_notes":"Gas Safety Test and plumbing checks MR MILLS 7TH AT 2PM ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:28 (System)<\/b>Ticket Created<\/p>

08\/09\/2023 06:29 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

08\/09\/2023 07:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57695","activity_ticket_id":"54492","ticket_reference":"HDT55577","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 3, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/23","activity_end":"2023-09-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67074","activity_notes":"Gas Safety Test and plumbing checks 6th tenant to provide access as he has cats 11am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:30 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:32 (sandra)<\/b>tenant has cats so will provide access 6th at 11am<\/p>

06\/09\/2023 18:34 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

07\/09\/2023 07:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57696","activity_ticket_id":"54493","ticket_reference":"HDT55578","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 4, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/23","activity_end":"2023-09-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67075","activity_notes":"Gas Safety Test and plumbing checks 6th tenant at home at 10am ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:33 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:34 (sandra)<\/b>10am on 6th with tenant for access <\/p>

06\/09\/2023 18:34 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

07\/09\/2023 07:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57697","activity_ticket_id":"54494","ticket_reference":"HDT55579","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat A, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/23","activity_end":"2023-09-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67076","activity_notes":"Gas Safety Test and plumbing checks 8th with keys 8am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:35 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:36 (sandra)<\/b>8am with keys on 8th <\/p>

08\/09\/2023 06:28 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

08\/09\/2023 07:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57698","activity_ticket_id":"54495","ticket_reference":"HDT55580","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat B, 5a Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/23","activity_end":"2023-09-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67077","activity_notes":"Gas Safety Test and plumbing checks 7th with keys at 9am ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:36 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:39 (sandra)<\/b>9am with keys on 7th <\/p>

08\/09\/2023 06:28 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

08\/09\/2023 07:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57699","activity_ticket_id":"54496","ticket_reference":"HDT55581","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"770","cs_address_2":"5a Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"770","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/23","activity_end":"2023-09-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67078","activity_notes":"Gas Safety Test and plumbing checks 7th collect keys 10am ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:39 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:40 (sandra)<\/b>collect keys 10am 7th <\/p>

08\/09\/2023 06:27 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

08\/09\/2023 07:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57700","activity_ticket_id":"54497","ticket_reference":"HDT55582","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 1, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67079","activity_notes":"Gas Safety Test and plumbing checks keys 8th 8am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:42 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:43 (sandra)<\/b>keys 8th 8am<\/p>

11\/09\/2023 08:36 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

11\/09\/2023 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57701","activity_ticket_id":"54498","ticket_reference":"HDT55583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 2, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67080","activity_notes":"Gas Safety Test and plumbing checks 9am with keys on 8th ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:43 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:44 (sandra)<\/b>8th at 9am with keys <\/p>

11\/09\/2023 08:36 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

11\/09\/2023 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57702","activity_ticket_id":"54499","ticket_reference":"HDT55584","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 3, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"65","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"65","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67081","activity_notes":"Gas Safety Test and plumbing checks 8th tenant is home 10am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:45 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:46 (sandra)<\/b>8th tenant is home 10am<\/p>

11\/09\/2023 08:35 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

11\/09\/2023 16:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57703","activity_ticket_id":"54500","ticket_reference":"HDT55585","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 4, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67082","activity_notes":"Gas Safety Test and plumbing checks 8th with keys at 11 am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:47 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:48 (sandra)<\/b>8th with keys at 11AM<\/p>

11\/09\/2023 08:35 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

11\/09\/2023 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57704","activity_ticket_id":"54501","ticket_reference":"HDT55586","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67083","activity_notes":"Gas Safety Test and plumbing checks 12PM tenant will be home for access8th ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:55 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 12:57 (sandra)<\/b>8th tenant will be home 12 pm<\/p>

11\/09\/2023 08:35 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

11\/09\/2023 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57705","activity_ticket_id":"54502","ticket_reference":"HDT55587","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/23","activity_end":"2023-09-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67084","activity_notes":"Gas Safety Test and plumbing checks 8am on 15thkeys but tenant may be home ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:58 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:29 (sandra)<\/b> 8am on 15th keys <\/p>

18\/09\/2023 08:30 (michaelk)<\/b>Attended site to carry compliance testing, however we found that the flue had only 1 support fitted. The installation was made safe and referred back to cbre. 2hrs labour 105.<\/p>

18\/09\/2023 11:11 (jane)<\/b>Attended site to carry compliance testing, however we found that the flue had only 1 support fitted. The installation was made safe and referred back to cbre - once repaired - Inspection needs to be booked in<\/p>

29\/09\/2023 08:07 (michaelk)<\/b>Completed gas and plumbing compliance checks. 85<\/p>

29\/09\/2023 08:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57706","activity_ticket_id":"54503","ticket_reference":"HDT55588","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"830","cs_address_2":"27 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"830","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/23","activity_end":"2023-09-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67085","activity_notes":"Gas Safety Test and plumbing checks 9am with keys on 11th","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:23 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 06:21 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

13\/09\/2023 06:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57707","activity_ticket_id":"54504","ticket_reference":"HDT55589","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 8, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/23","activity_end":"2023-09-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67086","activity_notes":"Gas Safety Test and plumbing checks 10 am keys but knock first 11th","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:31 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:33 (sandra)<\/b>10am with keys but knock first 11th<\/p>

13\/09\/2023 06:20 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

13\/09\/2023 06:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57708","activity_ticket_id":"54505","ticket_reference":"HDT55590","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 9, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/23","activity_end":"2023-09-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67087","activity_notes":"Gas Safety Test and plumbing checks 11th with keys at 11am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:34 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:35 (sandra)<\/b>11th with keys at 11am<\/p>

13\/09\/2023 06:20 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

13\/09\/2023 06:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57709","activity_ticket_id":"54506","ticket_reference":"HDT55591","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 10, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/23","activity_end":"2023-09-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67088","activity_notes":"Gas Safety Test and plumbing checks 11thtenant at home at mid day12pm","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:36 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:37 (sandra)<\/b>tenant at home at mid day11th <\/p>

13\/09\/2023 06:20 (michaelk)<\/b>Gas cert and plumbing completed 85<\/p>

13\/09\/2023 06:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57710","activity_ticket_id":"54507","ticket_reference":"HDT55592","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/23","activity_end":"2023-09-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67089","activity_notes":"Gas Safety Test and plumbing checks 12th at 8am with keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:38 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:39 (sandra)<\/b>keys on 12th at 8am <\/p>

13\/09\/2023 06:29 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

13\/09\/2023 06:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57711","activity_ticket_id":"54508","ticket_reference":"HDT55593","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/23","activity_end":"2023-09-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67090","activity_notes":"Gas Safety Test and plumbing checks 12th with keys 9am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:39 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 06:29 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

13\/09\/2023 06:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57712","activity_ticket_id":"54509","ticket_reference":"HDT55594","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 13, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/23","activity_end":"2023-09-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67091","activity_notes":"Gas Safety Test and plumbing checks 12th with keys 10am","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:41 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 06:28 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

13\/09\/2023 06:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57713","activity_ticket_id":"54510","ticket_reference":"HDT55595","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 14, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/23","activity_end":"2023-09-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67092","activity_notes":"Gas Safety Test and plumbing checks 12th at 11 am with keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:42 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:44 (sandra)<\/b>11am on 12th with keys <\/p>

13\/09\/2023 06:28 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

13\/09\/2023 06:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57714","activity_ticket_id":"54511","ticket_reference":"HDT55596","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/23","activity_end":"2023-09-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67093","activity_notes":"Gas Safety Test and plumbing checks keys but knock first 12 pm on 12th ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:44 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:47 (sandra)<\/b>12th with keys but knock first at 12 pm<\/p>

13\/09\/2023 06:28 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

13\/09\/2023 06:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57715","activity_ticket_id":"54512","ticket_reference":"HDT55597","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 16, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67094","activity_notes":"Gas Safety Test and plumbing checks 13th at 8am keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 14:51 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:52 (sandra)<\/b>8am on 13th with keys but knock first <\/p>

14\/09\/2023 07:18 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

14\/09\/2023 07:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57716","activity_ticket_id":"54513","ticket_reference":"HDT55598","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 17, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67095","activity_notes":"Gas Safety Test and plumbing checks 13th 10amTENANT WILL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:17 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 15:18 (sandra)<\/b>13TH 10AM WITH TENANT <\/p>

14\/09\/2023 07:17 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

14\/09\/2023 07:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57717","activity_ticket_id":"54514","ticket_reference":"HDT55599","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 18, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67096","activity_notes":"Gas Safety Test and plumbing checks 10AM ON 13TH TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:19 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 15:20 (sandra)<\/b>TENANT HOME FOR ACCESS AT 9AM ON 13TH<\/p>

14\/09\/2023 07:17 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

14\/09\/2023 07:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57718","activity_ticket_id":"54515","ticket_reference":"HDT55600","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 19, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67097","activity_notes":"Gas Safety Test and plumbing checks 11AM WITH KEYS ON 13TH ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:21 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 15:22 (sandra)<\/b>13TH WITH KEYS AT 11AM<\/p>

14\/09\/2023 07:17 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

14\/09\/2023 07:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57719","activity_ticket_id":"54516","ticket_reference":"HDT55601","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 20, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 20, 27 Slingsby Place ","cs_id":"94","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"94","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67098","activity_notes":"Gas Safety Test and plumbing checks KEYS 1PM ON 13TH","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:23 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 15:24 (sandra)<\/b>KEYS ON 13TH AT 1PM<\/p>

14\/09\/2023 07:16 (michaelk)<\/b>Gas cert and plumbing check completed 70<\/p>

14\/09\/2023 07:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57720","activity_ticket_id":"54517","ticket_reference":"HDT55602","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 21, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67099","activity_notes":"Gas Safety Test and plumbing checks 1PM WITH KEYS ON 13TH","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:25 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 15:26 (sandra)<\/b>13TH WITH KEYS AT 1PM<\/p>

14\/09\/2023 07:15 (michaelk)<\/b>Gas cert and plumbing check completed 85<\/p>

14\/09\/2023 07:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57721","activity_ticket_id":"54518","ticket_reference":"HDT55603","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blockage","ticket_address_1":"Flat 8","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"2245","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2245","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/23","activity_end":"2023-09-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67100","activity_notes":"Blockageblockage at the above property in the kitchen. Roy had dealt with it previously, if not today can it be tomorrow if you can please confirm asap?","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:31 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 15:31 (sandra)<\/b>Roy is going on Saturday <\/p>

02\/09\/2023 12:57 (roy)<\/b>Cleared blockage<\/p>

03\/09\/2023 11:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57722","activity_ticket_id":"54519","ticket_reference":"HDT55604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15774 - Replacement wall hung pan ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street.","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2631","cs_address_2":"17 Catherine Street.","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2631","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/23","activity_end":"2023-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67101","activity_notes":"Replacement wall hung pan ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2023 10:05 (sandra)<\/b>waiting on MK to get back to me as to when it is going to be done <\/p>

21\/09\/2023 06:34 (michaelk)<\/b>Completed quoted toilet replacement to the ensuite bathroom. Commissioned on completion and left in full working order. Total 578.95 ex vat.<\/p>

21\/09\/2023 07:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57723","activity_ticket_id":"54520","ticket_reference":"HDT55605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/23","activity_end":"2023-09-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67102","activity_notes":"LightingCan you please arrange for Alan to check on the lights in the hallway on Monday n replace all failed lamps.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:37 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 14:54 (alan)<\/b>Replace blown lamps and starters in 4 fittings in common parts leave all lights working <\/p>

06\/09\/2023 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57724","activity_ticket_id":"54521","ticket_reference":"HDT55606","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"light to be fitted ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/23","activity_end":"2023-09-14 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67103","activity_notes":"light to be fitted The supplier has confirmed that the light bulb can just be replaced and will not need to be reconfigured so can I please book an electrician? BOOKED FOR 14th - confirmed","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:38 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 15:39 (sandra)<\/b>emailed for 12th waiting on confirmation <\/p>

04\/09\/2023 10:21 (sandra)<\/b>I will not be in the office until 8.30am however the security man will be able to let Alan into the office. TUESDAY 12TH<\/p>

08\/09\/2023 12:39 (sandra)<\/b>rescheduled for Thursday 14th<\/p>

15\/09\/2023 10:26 (alan)<\/b>Replace driver unit to light fitting in office Part supplied by client <\/p>

15\/09\/2023 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57725","activity_ticket_id":"54522","ticket_reference":"HDT55607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"insulation measurements","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6, 39 King Street ","cs_id":"2233","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2233","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/23","activity_end":"2023-09-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67104","activity_notes":"insulation measurementsmeasure the thickness of the wall insulation as well as the thickness of the flat roof insulation for this flat pleaseFRIDAY MORNING COLLECT KEYS. Please bear in mind we have other people working on the terrace and possibly inside the flat","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 15:41 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 15:41 (sandra)<\/b>Access requested for Friday 8th at 8am <\/p>

07\/09\/2023 09:15 (sandra)<\/b>Please collect keys for the above.Please bear in mind we have other people working on the terrace and possibly inside the flatfriday 8th<\/p>

11\/09\/2023 06:37 (alan)<\/b>Cut inspection panel in outside wall and check insulation. There is 150mm of fibre insulation and 80mm insulation boardRemove down lighter in ceiling and find 150mm of fibre insulation<\/p>

11\/09\/2023 16:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57726","activity_ticket_id":"54523","ticket_reference":"HDT55608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tap issue ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67105","activity_notes":"Tap issue enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2023 09:45 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 06:32 (michaelk)<\/b>Attended site to investigate a tap issue. The tap in question has been repaired and rebuilt and is back in operation.Note if the fault occurs again a replacement tap is to be fitted. 2hrs labour 95<\/p>

06\/09\/2023 12:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57727","activity_ticket_id":"54524","ticket_reference":"HDT55609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge not cooling","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/09\/23","activity_end":"2023-09-05 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67106","activity_notes":"Fridge not cooling","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2023 10:34 (System)<\/b>Ticket Created<\/p>

04\/09\/2023 10:34 (sandra)<\/b>emailed for date to attend <\/p>

05\/09\/2023 09:01 (sandra)<\/b>tenant home for access <\/p>

05\/09\/2023 10:25 (sandra)<\/b>booked for 5th<\/p>

06\/09\/2023 14:25 (sandra)<\/b>The engineer found that there is a gas leak and system has to be recharged with fresh refrigerant.quote sent <\/p>

06\/09\/2023 14:56 (sandra)<\/b>diagnosis 50.00 + VAT <\/p>

06\/09\/2023 15:05 (sandra)<\/b>quoted works accepted and awaiting new appointment <\/p>

06\/09\/2023 15:12 (michael)<\/b>Quote - MDR\/SW15778 349.95<\/p>

06\/09\/2023 15:13 (michael)<\/b>Total cost inclusive of initial visit for diagnosis 444.95<\/p>

07\/09\/2023 14:46 (sandra)<\/b>The earliest will be Tuesday, 12th of Sept in the afternoon12-6pm<\/p>

13\/09\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57728","activity_ticket_id":"54525","ticket_reference":"HDT55610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15773 - replacement single oven ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2659","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2659","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/23","activity_end":"2023-09-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67107","activity_notes":"replacement single oven - Keys for access on Thursday OPTION ONE:To allow for an appliance engineer to attend the above site and make safe isolation to the existing defective appliance. Cart away and dispose of environmentally friendly at specialist waste transfer site.To supply and install new Electra BIS72B Built In Electric Single Oven, black, connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2023 15:16 (sandra)<\/b>waiting on confirmation for the 14 th<\/p>

11\/09\/2023 09:32 (sandra)<\/b>keys for access on Thursday <\/p>

14\/09\/2023 13:31 (roy)<\/b>Remove oven and fit newTested all ok<\/p>

14\/09\/2023 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57729","activity_ticket_id":"54527","ticket_reference":"HDT55612","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"change filters on taps ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120 Long Acre ","cs_id":"1726","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1726","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/23","activity_end":"2023-09-08 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67108","activity_notes":"change filters on 2 taps ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2023 14:33 (System)<\/b>Ticket Created<\/p>

08\/09\/2023 09:13 (sandra)<\/b>Roy has the filters <\/p>

13\/09\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57730","activity_ticket_id":"54528","ticket_reference":"HDT55613","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"emergency call out - light dangerously hanging ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/23","activity_end":"2023-09-04 09:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67109","activity_notes":"light dangerously hanging Can someone please attend ASAP to fix as this is becoming an obstruction and dangerous to staff walking nearby?picture sent separately","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 09:02 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 09:36 (roy)<\/b>Light hanging down on stairwell where people could easily hit their head.On arrival found it was the diffuser.RefittedAll ok<\/p>

05\/09\/2023 13:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57731","activity_ticket_id":"54529","ticket_reference":"HDT55614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer not drying","ticket_address_1":"Flat 1","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/09\/23","activity_end":"2023-09-07 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67110","activity_notes":"Washer\/dryer not drying","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2023 09:42 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 13:55 (sandra)<\/b>Thursday, 7th of Sept in the afternoon 12-6pm waiting on confirmation<\/p>

05\/09\/2023 16:20 (sandra)<\/b>tenant home for access <\/p>

13\/09\/2023 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57732","activity_ticket_id":"54530","ticket_reference":"HDT55615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door latch is broken for the building","ticket_address_1":"Flat 2, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 36 Wellington Street ","cs_id":"1568","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1568","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/09\/23","activity_end":"2023-09-05 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67111","activity_notes":"front door latch is broken for the building","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:11 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 10:11 (sandra)<\/b>773152<\/p>

05\/09\/2023 15:53 (travis)<\/b>Attended and have replaced main door night latch.<\/p>

05\/09\/2023 17:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57733","activity_ticket_id":"54531","ticket_reference":"HDT55616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mail box numbers need to be replaced","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/09\/23","activity_end":"2023-09-21 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67112","activity_notes":"mail box numbers need to be replacedMail boxes 1 - 5 need numbers reinstated to adhesive ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:37 (System)<\/b>Ticket Created<\/p>

09\/09\/2023 06:58 (travis)<\/b>Attended and taken details for mail box brass numerals,On order.<\/p>

12\/09\/2023 09:33 (jane)<\/b>House Door Numbers on order - 2 day lead-time <\/p>

21\/09\/2023 13:11 (jane)<\/b>Fitting new door numbers today <\/p>

21\/09\/2023 13:42 (travis)<\/b>Fitted brass numerals <\/p>

21\/09\/2023 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57734","activity_ticket_id":"54532","ticket_reference":"HDT55617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and bath waste low","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/23","activity_end":"2023-09-07 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67113","activity_notes":"no hot water and bath waste low","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:40 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 14:36 (sandra)<\/b>attending today. cupboard floor has been taken up <\/p>

05\/09\/2023 15:52 (travis)<\/b>Attended and have taken up engineered and sub flooring up for plumber to source leak.<\/p>

06\/09\/2023 06:30 (michaelk)<\/b>Attended site to investigate boiler failure and to clear bath waste. The boiler failure was caused by no system pressure, which after attempting to re-pressurise, resulted in a leak into the restaurant below. Lilian attended and it was agreed to lift the floor in the boiler cupboard to hopefully pinpoint the cause. This however didn't show the issue and after breaking out a small hole in the restaurant ceiling, we were left with our last option to start to lift the living room engineered floor. This will be continued tomorrow, the office has been updated. 4hrs labour 185.<\/p>

08\/09\/2023 06:19 (michaelk)<\/b>Attended site to seal off the heating pipework to allow the tenant to have hot water. Completed the pipework and left the hot water running. 2hrs labour plus parts, total 104 ex vat.<\/p>

08\/09\/2023 14:10 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

08\/09\/2023 14:11 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

13\/09\/2023 06:27 (michaelk)<\/b>Attended site to carry out pipework repair following the living room floor exposure. Drained down the heating and cut out the damages section, replacing it with new pipework and fittings. Replaced the temporary bypass and refilled the system and vented. Carries out a hot test of the pipework and put the boards back into place on completion. Sealed off any gaps in the doors and floor awaiting the engineers to close up the floor permanently. 3hrs labour 140<\/p>

13\/09\/2023 12:08 (iain)<\/b>Reinstate floor and make good.<\/p>

13\/09\/2023 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57735","activity_ticket_id":"54533","ticket_reference":"HDT55618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/23","activity_end":"2023-09-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67114","activity_notes":"boiler keeps turning off and loose kitchen tap 10am Wednesday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:41 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 10:42 (sandra)<\/b>booked for 6th<\/p>

05\/09\/2023 14:32 (sandra)<\/b>Please inform Keenan at 10am tomorrow. <\/p>

06\/09\/2023 10:23 (roy)<\/b>Refixed handle<\/p>

06\/09\/2023 18:33 (michaelk)<\/b>Attended site to investigate reported boiler failure. Found the boiler running fully operational, however the tenant reported that the hot water drops out when being used. I would recommend descaling the dhw plate heat exchanger as this was found running hot. 2hrs labour 95.Quote to follow.<\/p>

07\/09\/2023 07:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57736","activity_ticket_id":"54534","ticket_reference":"HDT55619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is showing F28 error message","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/23","activity_end":"2023-09-05 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67115","activity_notes":"boiler is showing F28 error messageCOLLECT KEYS FROM CARNABY OFFICE ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 11:13 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 14:36 (sandra)<\/b>attending today with keys <\/p>

06\/09\/2023 06:25 (michaelk)<\/b>Attended site to investigate boiler failure. Adjusted the electrode spark gap which was causing the ignition error. Tested boiler and left operational. 2hrs labour 95<\/p>

06\/09\/2023 12:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57737","activity_ticket_id":"54476","ticket_reference":"HDT55561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of additional works ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/23","activity_end":"2023-09-07 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67116","activity_notes":" Replace shower screen in bathroom, can we have a longer one. Remove the existing shower curtain and pole. Is it possible to replace the glass front on the bathroom cabinet, if not can you replace the mirrored cabinet above sink and toilet. Can you suggest an replacement? Sink hole in the sink is damaged, can this be replaced. Remove wire shelving in the bath. The blinds on the windows up to the balcony, arent they just click blinds? In the kitchen there is a part of the metal skirting missing, please fix Remove screw and repaint door into the flat. ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 13:25 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 13:26 (jane)<\/b>An estimated cost for these extra works would be in the region of 2800- 3000 <\/p>

31\/08\/2023 13:30 (jane)<\/b>Tiles on order - expected delivery 7th September <\/p>

08\/09\/2023 14:08 (iain)<\/b>List of works.<\/p>

08\/09\/2023 14:08 (iain)<\/b>List of works.<\/p>

08\/09\/2023 15:44 (travis)<\/b>Tiling works <\/p>

09\/09\/2023 11:55 (travis)<\/b>Bathroom tiling works.<\/p>

11\/09\/2023 15:14 (travis)<\/b>List of works.<\/p>

13\/09\/2023 10:27 (travis)<\/b>Fixed the toilet roll holder to tiled wall, cleaned the bathroom,removed protective flooring and cleaned hallway <\/p>

14\/09\/2023 16:29 (iain)<\/b>List of works.Replaced bathroom basin waste.<\/p>

15\/09\/2023 10:03 (travis)<\/b>Shower screen.<\/p>

15\/09\/2023 15:55 (iain)<\/b>Shower screen.<\/p>

19\/09\/2023 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57738","activity_ticket_id":"54476","ticket_reference":"HDT55561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of additional works ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"07\/09\/23","activity_end":"2023-09-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67117","activity_notes":"List of additional works 1.Replace shower screen in bathroom, can we have a longer one. 2.Remove the existing shower curtain and pole. 1.Remove all the dark grey tiles and replace with same tiles as the other bathroom I believe they were from Mandarin Stone. - Jagger Light Grey Porcelain Tiles | Mandarin Stone3.Is it possible to replace the glass front on the bathroom cabinet, if not can you replace the mirrored cabinet above sink and toilet. Can you suggest an replacement? 4.Sink hole in the sink is damaged, can this be replaced. 5.Remove wire shelving in the bath. 6.The blinds on the windows up to the balcony, arent they just click blinds? 7.In the kitchen there is a part of the metal skirting missing, please fix 8.Remove screw and repaint door into the flat. ","activity_timesheet":null,"ticket_notes_combined":"

31\/08\/2023 13:25 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 13:26 (jane)<\/b>An estimated cost for these extra works would be in the region of 2800- 3000 <\/p>

31\/08\/2023 13:30 (jane)<\/b>Tiles on order - expected delivery 7th September <\/p>

08\/09\/2023 14:08 (iain)<\/b>List of works.<\/p>

08\/09\/2023 14:08 (iain)<\/b>List of works.<\/p>

08\/09\/2023 15:44 (travis)<\/b>Tiling works <\/p>

09\/09\/2023 11:55 (travis)<\/b>Bathroom tiling works.<\/p>

11\/09\/2023 15:14 (travis)<\/b>List of works.<\/p>

13\/09\/2023 10:27 (travis)<\/b>Fixed the toilet roll holder to tiled wall, cleaned the bathroom,removed protective flooring and cleaned hallway <\/p>

14\/09\/2023 16:29 (iain)<\/b>List of works.Replaced bathroom basin waste.<\/p>

15\/09\/2023 10:03 (travis)<\/b>Shower screen.<\/p>

15\/09\/2023 15:55 (iain)<\/b>Shower screen.<\/p>

19\/09\/2023 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57739","activity_ticket_id":"54532","ticket_reference":"HDT55617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and bath waste low","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/09\/23","activity_end":"2023-09-05 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67118","activity_notes":"no hot water and bath waste lowTRAVIS TO TAKE UP FLOORING ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:40 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 14:36 (sandra)<\/b>attending today. cupboard floor has been taken up <\/p>

05\/09\/2023 15:52 (travis)<\/b>Attended and have taken up engineered and sub flooring up for plumber to source leak.<\/p>

06\/09\/2023 06:30 (michaelk)<\/b>Attended site to investigate boiler failure and to clear bath waste. The boiler failure was caused by no system pressure, which after attempting to re-pressurise, resulted in a leak into the restaurant below. Lilian attended and it was agreed to lift the floor in the boiler cupboard to hopefully pinpoint the cause. This however didn't show the issue and after breaking out a small hole in the restaurant ceiling, we were left with our last option to start to lift the living room engineered floor. This will be continued tomorrow, the office has been updated. 4hrs labour 185.<\/p>

08\/09\/2023 06:19 (michaelk)<\/b>Attended site to seal off the heating pipework to allow the tenant to have hot water. Completed the pipework and left the hot water running. 2hrs labour plus parts, total 104 ex vat.<\/p>

08\/09\/2023 14:10 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

08\/09\/2023 14:11 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

13\/09\/2023 06:27 (michaelk)<\/b>Attended site to carry out pipework repair following the living room floor exposure. Drained down the heating and cut out the damages section, replacing it with new pipework and fittings. Replaced the temporary bypass and refilled the system and vented. Carries out a hot test of the pipework and put the boards back into place on completion. Sealed off any gaps in the doors and floor awaiting the engineers to close up the floor permanently. 3hrs labour 140<\/p>

13\/09\/2023 12:08 (iain)<\/b>Reinstate floor and make good.<\/p>

13\/09\/2023 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57740","activity_ticket_id":"54535","ticket_reference":"HDT55620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (August)","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All portfolios","cs_id":"2688","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2688","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/23","activity_end":"2023-09-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67119","activity_notes":"Landlord Meter Reads (August)","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 13:57 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 14:55 (alan)<\/b>Meter readings <\/p>

06\/09\/2023 14:56 (alan)<\/b>Meter readings <\/p>

06\/09\/2023 16:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57741","activity_ticket_id":"54533","ticket_reference":"HDT55618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/23","activity_end":"2023-09-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67120","activity_notes":" living room door handle is loose tenant to give access ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:41 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 10:42 (sandra)<\/b>booked for 6th<\/p>

05\/09\/2023 14:32 (sandra)<\/b>Please inform Keenan at 10am tomorrow. <\/p>

06\/09\/2023 10:23 (roy)<\/b>Refixed handle<\/p>

06\/09\/2023 18:33 (michaelk)<\/b>Attended site to investigate reported boiler failure. Found the boiler running fully operational, however the tenant reported that the hot water drops out when being used. I would recommend descaling the dhw plate heat exchanger as this was found running hot. 2hrs labour 95.Quote to follow.<\/p>

07\/09\/2023 07:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57742","activity_ticket_id":"54536","ticket_reference":"HDT55621","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 1, Maidstone House, 3 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2 ","cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/23","activity_end":"2023-09-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67121","activity_notes":"Gas Safety Test and plumbing checks Booked for 15th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 15:36 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 16:27 (sandra)<\/b>emailed tenant for the 15th<\/p>

06\/09\/2023 16:27 (sandra)<\/b>confirmed<\/p>

18\/09\/2023 08:28 (michaelk)<\/b>Gas cert and plumbing check 85<\/p>

18\/09\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57743","activity_ticket_id":"54478","ticket_reference":"HDT55563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15771 - replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 ","cs_id":"2679","cs_address_2":"25a Catherine Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"2679","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/09\/23","activity_end":"2023-09-06 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67122","activity_notes":"replacement washer\/dryer OPTION TWO:To supply and install new HOTPOINT B1WDHG 75148UKN washer\/dryer, connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 16:11 (sandra)<\/b>booked for Wednesday 6th<\/p>

06\/09\/2023 14:13 (alan)<\/b>Fit new washer dryer as per quote <\/p>

06\/09\/2023 14:18 (michael)<\/b>(Ticket Closed)<\/p>

06\/09\/2023 16:21 (roy)<\/b>Assist Alan in removing and replacing washing machine Left working ok<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57744","activity_ticket_id":"54537","ticket_reference":"HDT55622","ticket_client":"2116","client_name":"Bancone ","ticket_title":"toilets have issues ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/09\/23","activity_end":"2023-09-15 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67123","activity_notes":"toilets have issues ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2023 14:08 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 16:20 (roy)<\/b>1 x gents1 x ladies Both has siphon issues. Needs newHave got them working but need replacingHave sent photos to Keenan to purchase from Screwfix<\/p>

08\/09\/2023 11:52 (sandra)<\/b>MK sent the link to order parts for Roy to fit. Just confirming<\/p>

12\/09\/2023 09:48 (jane)<\/b>2No x flush valves on order - 2 day lead-time <\/p>

16\/09\/2023 10:42 (roy)<\/b>Replaced siphonsGents toilet the side entry ball valve and push button was replaced<\/p>

17\/09\/2023 18:14 (michael)<\/b>(Ticket Closed)<\/p>

02\/10\/2023 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/10\/2023 10:13 (sandra)<\/b>toilet still not working <\/p>

03\/10\/2023 07:40 (iain)<\/b>Supplied and fitted new syphon and flush button.<\/p>

03\/10\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57745","activity_ticket_id":"54462","ticket_reference":"HDT55547","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"integrated dishwasher not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/23","activity_end":"2023-09-06 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67124","activity_notes":"integrated dishwasher not working Repaidaid found no power was going to the unit and recommended an electrician look at it ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2023 15:19 (System)<\/b>Ticket Created<\/p>

30\/08\/2023 10:17 (sandra)<\/b>Tuesday 5th 12 - 6pm<\/p>

30\/08\/2023 12:02 (sandra)<\/b>ask for Ryan on arrival <\/p>

06\/09\/2023 14:38 (sandra)<\/b>found no power going to unit will need electrician <\/p>

06\/09\/2023 14:57 (alan)<\/b>Repaired loose connection to socket suppling dishwasher <\/p>

06\/09\/2023 16:02 (michael)<\/b>(Ticket Closed)<\/p>

24\/10\/2023 13:20 (jane)<\/b>Repaired loose connection to socket suppling dishwasher and pcb reset <\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57746","activity_ticket_id":"54538","ticket_reference":"HDT55623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15778 - Replacement Gas to refrigeration system ","ticket_address_1":"Flat 4","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/23","activity_end":"2023-09-20 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67125","activity_notes":"Replacement Gas to refrigeration system ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2023 15:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57747","activity_ticket_id":"54526","ticket_reference":"HDT55611","ticket_client":"2154","client_name":"Elizabeth Lewzey","ticket_title":"MDR\/JH\/15687 - List of works ","ticket_address_1":"Flat 3 ","ticket_address_2":"7 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 3","cs_id":"2625","cs_address_2":"7 Upper St Martins Lane ","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"2625","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/10\/23","activity_end":"2023-10-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67126","activity_notes":"List of works redecorate water damaged areas to kitchen\/lounge and bedroom","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2023 15:21 (sandra)<\/b>One thing to note. The last item on the quote is the installation of a new Grohe hand basin mixer tap. We would actually like to have this done in both our bathrooms please.<\/p>

28\/09\/2023 11:39 (sandra)<\/b>booked for 4th <\/p>

04\/10\/2023 08:32 (alan)<\/b>No access <\/p>

05\/10\/2023 13:01 (sandra)<\/b>booked for 9th with tenant <\/p>

09\/10\/2023 11:56 (alan)<\/b>Investigate lightning faults Found faulty connection at light repaired and left working <\/p>

10\/10\/2023 11:21 (michaelk)<\/b>Attended site to replace 2 x grohe basin taps as requested. The way that both basins and taps were installed, meant we had to remove both basins to complete the job. The worktops had been drilled to allow the flexible tap connectors through only, which proved to be very time consuming. Both taps were finished and the basins re-sealed with sealant, leaving in full working order. 5hrs labour plus materials, total 443.12.<\/p>

10\/10\/2023 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57748","activity_ticket_id":"54526","ticket_reference":"HDT55611","ticket_client":"2154","client_name":"Elizabeth Lewzey","ticket_title":"MDR\/JH\/15687 - List of works ","ticket_address_1":"Flat 3 ","ticket_address_2":"7 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 3","cs_id":"2625","cs_address_2":"7 Upper St Martins Lane ","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"2625","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/23","activity_end":"2023-10-09 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67127","activity_notes":"List of works investigate bedroom LED dimmers and downlighter fitting and report back ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2023 15:21 (sandra)<\/b>One thing to note. The last item on the quote is the installation of a new Grohe hand basin mixer tap. We would actually like to have this done in both our bathrooms please.<\/p>

28\/09\/2023 11:39 (sandra)<\/b>booked for 4th <\/p>

04\/10\/2023 08:32 (alan)<\/b>No access <\/p>

05\/10\/2023 13:01 (sandra)<\/b>booked for 9th with tenant <\/p>

09\/10\/2023 11:56 (alan)<\/b>Investigate lightning faults Found faulty connection at light repaired and left working <\/p>

10\/10\/2023 11:21 (michaelk)<\/b>Attended site to replace 2 x grohe basin taps as requested. The way that both basins and taps were installed, meant we had to remove both basins to complete the job. The worktops had been drilled to allow the flexible tap connectors through only, which proved to be very time consuming. Both taps were finished and the basins re-sealed with sealant, leaving in full working order. 5hrs labour plus materials, total 443.12.<\/p>

10\/10\/2023 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57749","activity_ticket_id":"54526","ticket_reference":"HDT55611","ticket_client":"2154","client_name":"Elizabeth Lewzey","ticket_title":"MDR\/JH\/15687 - List of works ","ticket_address_1":"Flat 3 ","ticket_address_2":"7 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 3","cs_id":"2625","cs_address_2":"7 Upper St Martins Lane ","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"2625","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/23","activity_end":"2023-10-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67128","activity_notes":"List of works 2) To allow to attend the above site with all necessary plant\/materials and carry out protection works asrequired,To carry out preparation works to water damaged areas to kitchen\/lounge and bedroom, scrape back,apply stain sealer, fill and make good. Apply 2No: coats of colour match emulsion.Remove all protection and clean all working areas on completion.Also reinstate plinth in kitchen","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2023 15:21 (sandra)<\/b>One thing to note. The last item on the quote is the installation of a new Grohe hand basin mixer tap. We would actually like to have this done in both our bathrooms please.<\/p>

28\/09\/2023 11:39 (sandra)<\/b>booked for 4th <\/p>

04\/10\/2023 08:32 (alan)<\/b>No access <\/p>

05\/10\/2023 13:01 (sandra)<\/b>booked for 9th with tenant <\/p>

09\/10\/2023 11:56 (alan)<\/b>Investigate lightning faults Found faulty connection at light repaired and left working <\/p>

10\/10\/2023 11:21 (michaelk)<\/b>Attended site to replace 2 x grohe basin taps as requested. The way that both basins and taps were installed, meant we had to remove both basins to complete the job. The worktops had been drilled to allow the flexible tap connectors through only, which proved to be very time consuming. Both taps were finished and the basins re-sealed with sealant, leaving in full working order. 5hrs labour plus materials, total 443.12.<\/p>

10\/10\/2023 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57750","activity_ticket_id":"54539","ticket_reference":"HDT55624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 bedroom Flat and it needs a coat of paint throughout.","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/09\/23","activity_end":"2023-09-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67129","activity_notes":"2 bedroom Flat and it needs a coat of paint throughout.please arrange for Dean to attend on the 18th Sept. 3 days to complete before the new tenant moves in on the 21st.","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2023 15:49 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 15:51 (sandra)<\/b>Hi Sandra, please arrange for Dean to attend on the 18th Sept. It's a 2 bedroom Flat and it needs a coat of paint throughout.3 days to complete before the new tenant moves in on the 21st.<\/p>

06\/09\/2023 16:27 (sandra)<\/b>please arrange for Dean to attend on the 18th Sept.3 days to complete before the new tenant moves in on the 21st.<\/p>

19\/09\/2023 10:26 (iain)<\/b>Repair to bedroom door handle.Adjusted sliding wardrobe doors but new runners required. On order.<\/p>

19\/09\/2023 13:27 (jane)<\/b>Wardrobe runners on order - 3 day lead-time <\/p>

21\/09\/2023 13:42 (jane)<\/b>Wardrobe runners to be fitted on Friday morning <\/p>

22\/09\/2023 16:01 (iain)<\/b>Wardrobe doors.<\/p>

22\/09\/2023 16:12 (jane)<\/b>(Ticket Closed)<\/p>

25\/09\/2023 09:48 (iain)<\/b>Make good wardrobe frame.<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57751","activity_ticket_id":"54540","ticket_reference":"HDT55625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/09\/23","activity_end":"2023-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67130","activity_notes":"A fresh coat of paint throughout. The Flat don't look too bad therefore a coat is good.There's one room with a small patch of leak stains.Please arrange for decorator to attend on the 19th Sept.New tenant due to move in on 26th Sept. ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2023 16:22 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 16:26 (sandra)<\/b>Please arrange for decorator to attend on the 19th Sept. New tenant due to move in on 26th Sept.<\/p>

19\/09\/2023 13:35 (iain)<\/b>Mastic shower cubicle and quote for blinds.<\/p>

21\/09\/2023 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57752","activity_ticket_id":"54541","ticket_reference":"HDT55626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate integrated fridge door ","ticket_address_1":"Flat 2, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/09\/23","activity_end":"2023-09-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67131","activity_notes":"reinstate integrated fridge door please take keys but tenant may be home - Friday 7th","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2023 16:33 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 16:40 (sandra)<\/b>emailed for Friday to attend <\/p>

07\/09\/2023 16:16 (sandra)<\/b>KEYS FRIDAY 8TH<\/p>

08\/09\/2023 16:12 (iain)<\/b>Reinstate fridge integrated door.<\/p>

08\/09\/2023 16:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57753","activity_ticket_id":"54542","ticket_reference":"HDT55627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check all boiler and water utilities are running correctly ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/09\/23","activity_end":"2023-09-07 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67132","activity_notes":"to check all boiler and water utilities are running correctly ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2023 11:34 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 08:33 (michaelk)<\/b>Attended site to inspect the heating and plumbing. Corrected bath waste pop up and left all running services in full working order. 2hrs labour 95<\/p>

11\/09\/2023 16:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57754","activity_ticket_id":"54532","ticket_reference":"HDT55617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and bath waste low","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/09\/23","activity_end":"2023-09-08 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67133","activity_notes":"no hot water and bath waste low","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:40 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 14:36 (sandra)<\/b>attending today. cupboard floor has been taken up <\/p>

05\/09\/2023 15:52 (travis)<\/b>Attended and have taken up engineered and sub flooring up for plumber to source leak.<\/p>

06\/09\/2023 06:30 (michaelk)<\/b>Attended site to investigate boiler failure and to clear bath waste. The boiler failure was caused by no system pressure, which after attempting to re-pressurise, resulted in a leak into the restaurant below. Lilian attended and it was agreed to lift the floor in the boiler cupboard to hopefully pinpoint the cause. This however didn't show the issue and after breaking out a small hole in the restaurant ceiling, we were left with our last option to start to lift the living room engineered floor. This will be continued tomorrow, the office has been updated. 4hrs labour 185.<\/p>

08\/09\/2023 06:19 (michaelk)<\/b>Attended site to seal off the heating pipework to allow the tenant to have hot water. Completed the pipework and left the hot water running. 2hrs labour plus parts, total 104 ex vat.<\/p>

08\/09\/2023 14:10 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

08\/09\/2023 14:11 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

13\/09\/2023 06:27 (michaelk)<\/b>Attended site to carry out pipework repair following the living room floor exposure. Drained down the heating and cut out the damages section, replacing it with new pipework and fittings. Replaced the temporary bypass and refilled the system and vented. Carries out a hot test of the pipework and put the boards back into place on completion. Sealed off any gaps in the doors and floor awaiting the engineers to close up the floor permanently. 3hrs labour 140<\/p>

13\/09\/2023 12:08 (iain)<\/b>Reinstate floor and make good.<\/p>

13\/09\/2023 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57755","activity_ticket_id":"54543","ticket_reference":"HDT55628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has no hot water","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2526","cs_address_2":"43 Goodge Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2526","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/23","activity_end":"2023-09-07 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67134","activity_notes":"tenant has no hot waterTenant went away for holiday and switched the power off, he came back today turned it on and found out there is no hot water.He will be home to provide access this afternoon","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2023 15:23 (System)<\/b>Ticket Created<\/p>

07\/09\/2023 15:24 (sandra)<\/b>He will be home to provide access this afternoon<\/p>

07\/09\/2023 16:21 (roy)<\/b>Faulty timer clock.Had to jump across for tenant to have hot water and to control hot water with switch.New timer clock required<\/p>

08\/09\/2023 11:50 (sandra)<\/b>Roy has said it needs a new timer clock but he cant fit. Alan to fit once ordered <\/p>

13\/09\/2023 15:30 (jane)<\/b>New timer clock ordered, requested access to fit on Friday afternoon 15th September <\/p>

15\/09\/2023 08:59 (jane)<\/b>Tenant providing access this afternoon to fit the timer clock<\/p>

15\/09\/2023 15:42 (alan)<\/b>Replace faulty time clock for emersion, test and leave working <\/p>

15\/09\/2023 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57756","activity_ticket_id":"54544","ticket_reference":"HDT55629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flush handle is in the wrong place ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/09\/23","activity_end":"2023-09-14 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67135","activity_notes":"flush handle is in the wrong place to reinstate the keep hole to all the doorsACCESS WITH TENANT THURSDAY 14TH","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2023 16:07 (System)<\/b>Ticket Created<\/p>

07\/09\/2023 16:07 (sandra)<\/b>Booked for thursday 14th with tenant <\/p>

14\/09\/2023 16:28 (iain)<\/b>Door keeps and replace toilet flush handle.<\/p>

14\/09\/2023 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57757","activity_ticket_id":"54546","ticket_reference":"HDT55631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15777 - making good and applying caulk","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1082","cs_address_2":"18 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1082","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/09\/23","activity_end":"2023-09-08 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67136","activity_notes":" Make good\/paint walls after removing skirting boards Apply caulk, fill and paint the lower side walls ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2023 09:22 (sandra)<\/b>(Placed On Hold) Please hold off onto this job for now.I will get back to you in a near future if needed.<\/p>

11\/09\/2023 09:22 (sandra)<\/b>Please hold off onto this job for now.I will get back to you in a near future if needed. - Tina<\/p>

13\/10\/2023 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57758","activity_ticket_id":"54547","ticket_reference":"HDT55632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator towel rack is getting hot and will not turn off ","ticket_address_1":"Flat 2, 79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 79 St Martins Lane","cs_id":"1153","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1153","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67137","activity_notes":"radiator towel rack is getting hot and will not turn off ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 09:44 (System)<\/b>Ticket Created<\/p>

08\/09\/2023 09:45 (sandra)<\/b>waiting on access <\/p>

08\/09\/2023 12:41 (sandra)<\/b>replied on elogbooks for access <\/p>

11\/09\/2023 08:34 (michaelk)<\/b>Attended site to investigate towel rail heating and to show the tenant how to use the controls. 1hr labour 50<\/p>

11\/09\/2023 16:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57759","activity_ticket_id":"54548","ticket_reference":"HDT55633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to read meters in vacant shop and vacant 1st floor ","ticket_address_1":"76-78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"76-78 Shaftesbury Avenue ","cs_id":"2689","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2689","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/23","activity_end":"2023-09-08 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67138","activity_notes":"to read meters in vacant shop and vacant 1st floor ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 10:10 (System)<\/b>Ticket Created<\/p>

08\/09\/2023 15:32 (alan)<\/b>Take meter readings <\/p>

08\/09\/2023 15:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57760","activity_ticket_id":"54549","ticket_reference":"HDT55634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no lights in common parts ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/09\/23","activity_end":"2023-09-08 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67139","activity_notes":"no lights in common parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 11:14 (System)<\/b>Ticket Created<\/p>

08\/09\/2023 15:33 (alan)<\/b>Found Tescott emergency lights being left, turned off following emergency light test<\/p>

08\/09\/2023 15:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57761","activity_ticket_id":"54537","ticket_reference":"HDT55622","ticket_client":"2116","client_name":"Bancone ","ticket_title":"toilets have issues ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/23","activity_end":"2023-09-08 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67140","activity_notes":"toilets have issues ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2023 14:08 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 16:20 (roy)<\/b>1 x gents1 x ladies Both has siphon issues. Needs newHave got them working but need replacingHave sent photos to Keenan to purchase from Screwfix<\/p>

08\/09\/2023 11:52 (sandra)<\/b>MK sent the link to order parts for Roy to fit. Just confirming<\/p>

12\/09\/2023 09:48 (jane)<\/b>2No x flush valves on order - 2 day lead-time <\/p>

16\/09\/2023 10:42 (roy)<\/b>Replaced siphonsGents toilet the side entry ball valve and push button was replaced<\/p>

17\/09\/2023 18:14 (michael)<\/b>(Ticket Closed)<\/p>

02\/10\/2023 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/10\/2023 10:13 (sandra)<\/b>toilet still not working <\/p>

03\/10\/2023 07:40 (iain)<\/b>Supplied and fitted new syphon and flush button.<\/p>

03\/10\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57762","activity_ticket_id":"54550","ticket_reference":"HDT55635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15781 - dhw plate clean ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3","cs_id":"1891","cs_address_2":"28 Lisle Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1891","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/23","activity_end":"2023-09-14 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67141","activity_notes":"dhw plate clean WHEN CAN I BOOK THIS FOR - THURSDAY?","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 16:44 (sandra)<\/b>14th<\/p>

15\/09\/2023 08:35 (michaelk)<\/b>Attended site to carry out quoted descale to the dhw heat exchanger. Drained boiler and removed the plate, leaving it to clean in a chemical solution. Replace the aav and reassembled the boiler testing on completion. Boiler left running fully operational. 4hrs labour plus parts, total 245 ex vat<\/p>

15\/09\/2023 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57763","activity_ticket_id":"54543","ticket_reference":"HDT55628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has no hot water","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2526","cs_address_2":"43 Goodge Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2526","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/23","activity_end":"2023-09-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67142","activity_notes":"New timer clock. Roy has details to order ","activity_timesheet":"2","ticket_notes_combined":"

07\/09\/2023 15:23 (System)<\/b>Ticket Created<\/p>

07\/09\/2023 15:24 (sandra)<\/b>He will be home to provide access this afternoon<\/p>

07\/09\/2023 16:21 (roy)<\/b>Faulty timer clock.Had to jump across for tenant to have hot water and to control hot water with switch.New timer clock required<\/p>

08\/09\/2023 11:50 (sandra)<\/b>Roy has said it needs a new timer clock but he cant fit. Alan to fit once ordered <\/p>

13\/09\/2023 15:30 (jane)<\/b>New timer clock ordered, requested access to fit on Friday afternoon 15th September <\/p>

15\/09\/2023 08:59 (jane)<\/b>Tenant providing access this afternoon to fit the timer clock<\/p>

15\/09\/2023 15:42 (alan)<\/b>Replace faulty time clock for emersion, test and leave working <\/p>

15\/09\/2023 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57764","activity_ticket_id":"54551","ticket_reference":"HDT55636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15779 - replacement undercounter fridge with freezer compartment ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2074","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2074","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/23","activity_end":"2023-09-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67143","activity_notes":"WEDNESDAY 13TH - tenant home to provide access replacement undercounter fridge with freezer compartment OPTION TWO:To supply and install new AEG SFB682F1AF Integrated Under Counter Fridge with Ice Box, connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 12:18 (sandra)<\/b>WEDNESDAY 13TH Waiting on confirmation of keys or tenant <\/p>

11\/09\/2023 09:10 (sandra)<\/b>confirm 13th tenant home for access <\/p>

13\/09\/2023 16:16 (iain)<\/b>Integrated fridge freezer.<\/p>

13\/09\/2023 16:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57765","activity_ticket_id":"54552","ticket_reference":"HDT55637","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/15780 - Tiling and grouting to kitchen floor ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/23","activity_end":"2023-10-24 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67144","activity_notes":"Tiling and grouting to kitchen floor ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2023 12:22 (sandra)<\/b>Sue has accepted the quote but does not want it to go ahead until she gets back from holiday in 2 weeks. We can however order the tiles <\/p>

18\/09\/2023 14:04 (jane)<\/b>MDR to order tiles <\/p>

03\/10\/2023 14:25 (sandra)<\/b>Alan attending Thursday to take tile sample<\/p>

12\/10\/2023 09:56 (jane)<\/b>Have advised client : Following our inspection again of the flooring to the kitchen, we have found the whole floor is live, therefore the whole floor will need to come up and be replaced and unable to match tiles, awaiting a reply <\/p>

13\/10\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57766","activity_ticket_id":"54553","ticket_reference":"HDT55638","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"EICR (NICEic)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/23","activity_end":"2023-09-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67145","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 09:04 (System)<\/b>Ticket Created<\/p>

12\/09\/2023 16:39 (alan)<\/b>Carry out Electrical inspection for 4 floor office Worth 400<\/p>

13\/09\/2023 04:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57767","activity_ticket_id":"54554","ticket_reference":"HDT55639","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"EICR (NICEic)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor ","cs_id":"2690","cs_address_2":"20-22 Shelton Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2690","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/23","activity_end":"2023-09-12 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67146","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 09:06 (System)<\/b>Ticket Created<\/p>

12\/09\/2023 16:38 (alan)<\/b>Electrical inspection for 3rd floor office Worth 400<\/p>

13\/09\/2023 04:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57768","activity_ticket_id":"54476","ticket_reference":"HDT55561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of additional works ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/09\/23","activity_end":"2023-09-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67147","activity_notes":"List of additional works 1.Replace shower screen in bathroom, can we have a longer one. 2.Remove the existing shower curtain and pole. 1.Remove all the dark grey tiles and replace with same tiles as the other bathroom I believe they were from Mandarin Stone. - Jagger Light Grey Porcelain Tiles | Mandarin Stone3.Is it possible to replace the glass front on the bathroom cabinet, if not can you replace the mirrored cabinet above sink and toilet. Can you suggest an replacement? 4.Sink hole in the sink is damaged, can this be replaced. 5.Remove wire shelving in the bath. 6.The blinds on the windows up to the balcony, arent they just click blinds? 7.In the kitchen there is a part of the metal skirting missing, please fix 8.Remove screw and repaint door into the flat. ","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 13:25 (System)<\/b>Ticket Created<\/p>

31\/08\/2023 13:26 (jane)<\/b>An estimated cost for these extra works would be in the region of 2800- 3000 <\/p>

31\/08\/2023 13:30 (jane)<\/b>Tiles on order - expected delivery 7th September <\/p>

08\/09\/2023 14:08 (iain)<\/b>List of works.<\/p>

08\/09\/2023 14:08 (iain)<\/b>List of works.<\/p>

08\/09\/2023 15:44 (travis)<\/b>Tiling works <\/p>

09\/09\/2023 11:55 (travis)<\/b>Bathroom tiling works.<\/p>

11\/09\/2023 15:14 (travis)<\/b>List of works.<\/p>

13\/09\/2023 10:27 (travis)<\/b>Fixed the toilet roll holder to tiled wall, cleaned the bathroom,removed protective flooring and cleaned hallway <\/p>

14\/09\/2023 16:29 (iain)<\/b>List of works.Replaced bathroom basin waste.<\/p>

15\/09\/2023 10:03 (travis)<\/b>Shower screen.<\/p>

15\/09\/2023 15:55 (iain)<\/b>Shower screen.<\/p>

19\/09\/2023 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57769","activity_ticket_id":"54555","ticket_reference":"HDT55640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is blinking and not working ","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2093","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2093","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/23","activity_end":"2023-09-20 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67148","activity_notes":"washing machine is blinking and not working ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2023 10:08 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 14:05 (sandra)<\/b>Wednesday 20th 10 - 2pm <\/p>

11\/09\/2023 15:56 (sandra)<\/b>waiting on access details <\/p>

14\/09\/2023 11:03 (jane)<\/b>Wednesday 20th 10 - 2pm - Tenant home for access <\/p>

21\/09\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57770","activity_ticket_id":"54556","ticket_reference":"HDT55641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the windows in the bedroom and living room can\u00e2\u20ac\u2122t be secured after opened.","ticket_address_1":"Flat 3, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/23","activity_end":"2023-10-03 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67149","activity_notes":"the windows in the bedroom and living room cant be secured after opened.Tenant will give access on Tuesday 3rd October (With Travis)","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 10:43 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 10:43 (sandra)<\/b>waiting on access <\/p>

11\/09\/2023 11:38 (sandra)<\/b>Tuesday with tenant between 2 - 4pm<\/p>

13\/09\/2023 08:14 (iain)<\/b>Sash windows.<\/p>

13\/09\/2023 16:14 (jane)<\/b>Requested access for Friday morning 15th September to return with 2No engineers <\/p>

14\/09\/2023 08:55 (jane)<\/b>Tenant has requested access for Friday 22nd September, they will be home to give access - 2No engineers required <\/p>

22\/09\/2023 14:37 (jane)<\/b>Rescheduled for Monday 2nd October -tenant will give access <\/p>

22\/09\/2023 15:55 (jane)<\/b>Rebooked for Tuesday 3rd October <\/p>

03\/10\/2023 12:33 (travis)<\/b>Sash window repairs.<\/p>

03\/10\/2023 12:57 (michael)<\/b>(Ticket Closed)<\/p>

03\/10\/2023 13:59 (iain)<\/b>New cord to sash windows.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57771","activity_ticket_id":"54557","ticket_reference":"HDT55642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not spinning","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/23","activity_end":"2023-09-20 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67150","activity_notes":", can you please arrange for appliance engineer to attend.It's not spinning.Please provide a quote if replacement parts are required and a quote to replace a new washer\/dryer.","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2023 10:45 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 11:20 (sandra)<\/b>10- 2pm on 20th <\/p>

11\/09\/2023 15:22 (sandra)<\/b>Lilian wants an eingeer to clear the filter and pipes first and then if that doesnt work the appliance engineer is booked for the 20th. This can be cancelled if the engineer corrects the issue.<\/p>

11\/09\/2023 16:43 (sandra)<\/b>iain booked for 12th<\/p>

12\/09\/2023 13:18 (iain)<\/b>Filter and drainage checked. All ok. Details of washer\/dryer passed to office.<\/p>

12\/09\/2023 14:17 (jane)<\/b>10- 2pm on 20th - Keys for access <\/p>

20\/09\/2023 15:24 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:17 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57772","activity_ticket_id":"54558","ticket_reference":"HDT55643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT - Tenant will give access from 1pm on Monday 25th September","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3, 4a Rupert Court","cs_id":"1586","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1586","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/23","activity_end":"2023-09-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67151","activity_notes":"Gas compliance testing with PATTenant will give access from 1pm on Monday 25th September ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 11:24 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 11:30 (sandra)<\/b>emailed for 21st <\/p>

20\/09\/2023 16:15 (jane)<\/b>Tenant cannot make 21st, will provide us with a new date next week <\/p>

21\/09\/2023 09:27 (jane)<\/b>Tenant will give access from 1pm on Monday 25th September <\/p>

27\/09\/2023 06:47 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/09\/2023 07:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57773","activity_ticket_id":"54559","ticket_reference":"HDT55644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3a, 82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3a","cs_id":"1652","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1652","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/23","activity_end":"2023-09-21 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67152","activity_notes":"Gas compliance testing with PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2023 11:28 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 11:30 (sandra)<\/b>emailed for 21st <\/p>

21\/09\/2023 13:10 (jane)<\/b>Tenant is home today for access <\/p>

22\/09\/2023 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57774","activity_ticket_id":"54560","ticket_reference":"HDT55645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pat Testing only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd\/3rd Floor Flat, 6 Gerrard Street ","cs_id":"1394","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/23","activity_end":"2023-09-14 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67153","activity_notes":"Pat Testing only 24th Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 11:32 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 11:34 (sandra)<\/b>booked for 14th awaiting confirmation of access <\/p>

13\/09\/2023 12:02 (jane)<\/b>Confirmed access for tomorrow 14th September via keys <\/p>

14\/09\/2023 13:32 (roy)<\/b>Pat test<\/p>

14\/09\/2023 13:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57775","activity_ticket_id":"54561","ticket_reference":"HDT55646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1094","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1094","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/23","activity_end":"2023-09-21 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67154","activity_notes":"Gas and PAT full compliance with PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2023 11:35 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 11:36 (sandra)<\/b>booked for 21st awaiting confirmation of access <\/p>

21\/09\/2023 13:10 (jane)<\/b>Tenant home today for access <\/p>

22\/09\/2023 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57776","activity_ticket_id":"54562","ticket_reference":"HDT55647","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"padlock ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"86 Portland Place ","cs_id":"2032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2032","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/09\/23","activity_end":"2023-09-11 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67155","activity_notes":"padlock placed on the boiler room at 86 Portland Place urgently and two keys please. The keys to go to the porter only or Flat 8. Can this be done today please?","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 11:47 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 16:03 (sandra)<\/b>this now has to be a chubb lock <\/p>

12\/09\/2023 08:31 (iain)<\/b>Remove FB lock and replace with Assec deadlock. Boiler room.<\/p>

12\/09\/2023 09:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57777","activity_ticket_id":"54563","ticket_reference":"HDT55648","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"I want to report that a drain is blocked at the rear well area. ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/09\/23","activity_end":"2023-09-11 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67156","activity_notes":"I want to report that a drain is blocked at the rear well area. ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 11:51 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 16:02 (sandra)<\/b>completed Friday 8th <\/p>

11\/09\/2023 21:01 (roy)<\/b>Ckeared blocked drain.TestedAll ok<\/p>

12\/09\/2023 09:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57778","activity_ticket_id":"54564","ticket_reference":"HDT55649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/23","activity_end":"2023-09-12 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67157","activity_notes":"list of works:The storage outside Thai Tho restaurants fire-resisting door on the staircase landing should be removed and the area kept clear thereafterThe storage belonging to the Hovarda restaurant at ground-floor level should be removed and the area kept clear thereafter","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 11:54 (System)<\/b>Ticket Created<\/p>

12\/09\/2023 09:03 (travis)<\/b>Fire escape route\/stairwell cleared of unwanted items \/rubbish.<\/p>

12\/09\/2023 16:37 (alan)<\/b>Investigate emergency lights not working on rear fire escape Found emergency light key switch to have been turned off, switched back on tested and left working <\/p>

13\/09\/2023 04:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57779","activity_ticket_id":"54564","ticket_reference":"HDT55649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/23","activity_end":"2023-09-12 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67158","activity_notes":"list of works:The lighting and the emergency escape lighting system is not working","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 11:54 (System)<\/b>Ticket Created<\/p>

12\/09\/2023 09:03 (travis)<\/b>Fire escape route\/stairwell cleared of unwanted items \/rubbish.<\/p>

12\/09\/2023 16:37 (alan)<\/b>Investigate emergency lights not working on rear fire escape Found emergency light key switch to have been turned off, switched back on tested and left working <\/p>

13\/09\/2023 04:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57780","activity_ticket_id":"54469","ticket_reference":"HDT55554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15744 - Redecoration","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"2658","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2658","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/23","activity_end":"2023-09-13 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67159","activity_notes":"RedecorationLight in the hallway to be replaced (1 x light transformer required)Replace 1 x light bulb in the living room","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2023 14:21 (jane)<\/b>Plus additional works over and above quote as listed on job ticket <\/p>

31\/08\/2023 14:36 (sandra)<\/b>additional works Monday 4th<\/p>

04\/09\/2023 09:32 (sandra)<\/b>provisionally booked for 11th September <\/p>

04\/09\/2023 11:31 (sandra)<\/b>Tenant moves in on 14th <\/p>

08\/09\/2023 14:07 (iain)<\/b>List of works.<\/p>

12\/09\/2023 08:32 (iain)<\/b>List of works.<\/p>

12\/09\/2023 09:17 (dean)<\/b>Done 640.00<\/p>

12\/09\/2023 13:17 (iain)<\/b>All jobs listed complete.<\/p>

13\/09\/2023 11:07 (jane)<\/b>Electrician attending today <\/p>

13\/09\/2023 14:44 (alan)<\/b>List of works <\/p>

13\/09\/2023 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57781","activity_ticket_id":"54557","ticket_reference":"HDT55642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not spinning","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/09\/23","activity_end":"2023-09-12 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67160","activity_notes":"TIUESDAY CALL LILIAN FOR ACCESS. CAN YOU CLEAR THE FILTER AND SEE IF THE PIPES ARE BLOCKED AS IT IS NOT DRAININGcan you please arrange for appliance engineer to attend.It's not spinning.Please provide a quote if replacement parts are required and a quote to replace a new washer\/dryer.","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 10:45 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 11:20 (sandra)<\/b>10- 2pm on 20th <\/p>

11\/09\/2023 15:22 (sandra)<\/b>Lilian wants an eingeer to clear the filter and pipes first and then if that doesnt work the appliance engineer is booked for the 20th. This can be cancelled if the engineer corrects the issue.<\/p>

11\/09\/2023 16:43 (sandra)<\/b>iain booked for 12th<\/p>

12\/09\/2023 13:18 (iain)<\/b>Filter and drainage checked. All ok. Details of washer\/dryer passed to office.<\/p>

12\/09\/2023 14:17 (jane)<\/b>10- 2pm on 20th - Keys for access <\/p>

20\/09\/2023 15:24 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:17 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57782","activity_ticket_id":"54565","ticket_reference":"HDT55650","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"small board three lights flickering ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/23","activity_end":"2023-09-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67161","activity_notes":"small board three lights flickering check the fitting. Its the first one as you enter the room.","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 15:23 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 15:24 (sandra)<\/b>please can you book Alan in to check the fitting. Its the first one as you enter the room. <\/p>

13\/09\/2023 10:17 (alan)<\/b>Replace faulty lamp holder to light fitting meeting room 3 on 1st floor <\/p>

13\/09\/2023 10:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57783","activity_ticket_id":"54566","ticket_reference":"HDT55651","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Air conditioning ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/09\/23","activity_end":"2023-09-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67162","activity_notes":"Air conditioning Please can you raise job to service the air conditioning for 20-22 Shelton street.This will be for the Reception area, 1st, and 2nd 3rd 4th floors.Please can you make sure the 3rd and 4th floor are completed first as these floors are empty.It would be helpful to get the empty floor done next week.","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2023 15:32 (System)<\/b>Ticket Created<\/p>

12\/09\/2023 10:43 (jane)<\/b>I need to have the 3rd and 4th floors completed ASAP, we have a new tenant moving in.I also need the engineer to create an F 22 register for the building. <\/p>

13\/09\/2023 12:16 (jane)<\/b>Requested access for Wednesday 20th September <\/p>

13\/09\/2023 15:09 (jane)<\/b>Confirmed for 20th September via Randall 4th floor - 8:003rd floor - 10:002nd floor - 12:001st Floor 14:00<\/p>

21\/09\/2023 09:44 (michael)<\/b>Awaiting confirmation on Grenbridge costs.<\/p>

21\/09\/2023 09:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57784","activity_ticket_id":"54567","ticket_reference":"HDT55652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15769 - Replacement venetian blinds ","ticket_address_1":"Flat 2, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 1 Horse and Dolphin Yard ","cs_id":"1533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1533","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/09\/23","activity_end":"2023-09-26 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67163","activity_notes":"Replacement venetian blinds 26th after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2023 12:58 (jane)<\/b>Blinds on order - 2 week lead-time <\/p>

25\/09\/2023 11:10 (sandra)<\/b>We can provide access tomorrow anytime after 11 am.<\/p>

26\/09\/2023 12:27 (sandra)<\/b>booked 26th <\/p>

26\/09\/2023 16:12 (iain)<\/b>Supplied and fitted 3 blinds.<\/p>

26\/09\/2023 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57785","activity_ticket_id":"54568","ticket_reference":"HDT55653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15770 - replacement dryer heater ","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/23","activity_end":"2023-09-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67164","activity_notes":"replacement dryer heater ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2023 15:53 (sandra)<\/b>part on order <\/p>

14\/09\/2023 09:02 (jane)<\/b>Wed, 20th of Sept in the afternoon 12-6pm <\/p>

20\/09\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:17 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57786","activity_ticket_id":"54569","ticket_reference":"HDT55654","ticket_client":"2108","client_name":"Forty Group","ticket_title":"toilets and sink ","ticket_address_1":"245 Rectory Park Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"UB5 6SD","cs_address_1":"245 Rectory Park Avenue ","cs_id":"1059","cs_address_2":"","cs_town":"London","cs_postcode":"UB5 6SD","ticket_client_site":"1059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/09\/23","activity_end":"2023-09-14 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67165","activity_notes":"CAN YOU GO ON THE 14TH?toilets and sink Please can you kindly attend for the following: 1.Nursery toilet blocked again.2.Under sink in kitchen has a small leak","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 16:18 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 08:28 (michaelk)<\/b>Attended site to investigate reported faults. Stripped down the waste pipework in the kitchen and re-made all joints. The waste has been supported however the pipework should be re-run to prevent future problems. The first cubicle in the nursery toilets was also cleared with the cistern linkage re-aligned. Left in full working order. 3hrs labour 140.<\/p>

15\/09\/2023 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57787","activity_ticket_id":"54532","ticket_reference":"HDT55617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and bath waste low","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/23","activity_end":"2023-09-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67166","activity_notes":"no hot water and bath waste low","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:40 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 14:36 (sandra)<\/b>attending today. cupboard floor has been taken up <\/p>

05\/09\/2023 15:52 (travis)<\/b>Attended and have taken up engineered and sub flooring up for plumber to source leak.<\/p>

06\/09\/2023 06:30 (michaelk)<\/b>Attended site to investigate boiler failure and to clear bath waste. The boiler failure was caused by no system pressure, which after attempting to re-pressurise, resulted in a leak into the restaurant below. Lilian attended and it was agreed to lift the floor in the boiler cupboard to hopefully pinpoint the cause. This however didn't show the issue and after breaking out a small hole in the restaurant ceiling, we were left with our last option to start to lift the living room engineered floor. This will be continued tomorrow, the office has been updated. 4hrs labour 185.<\/p>

08\/09\/2023 06:19 (michaelk)<\/b>Attended site to seal off the heating pipework to allow the tenant to have hot water. Completed the pipework and left the hot water running. 2hrs labour plus parts, total 104 ex vat.<\/p>

08\/09\/2023 14:10 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

08\/09\/2023 14:11 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

13\/09\/2023 06:27 (michaelk)<\/b>Attended site to carry out pipework repair following the living room floor exposure. Drained down the heating and cut out the damages section, replacing it with new pipework and fittings. Replaced the temporary bypass and refilled the system and vented. Carries out a hot test of the pipework and put the boards back into place on completion. Sealed off any gaps in the doors and floor awaiting the engineers to close up the floor permanently. 3hrs labour 140<\/p>

13\/09\/2023 12:08 (iain)<\/b>Reinstate floor and make good.<\/p>

13\/09\/2023 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57788","activity_ticket_id":"54570","ticket_reference":"HDT55655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine ","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/09\/23","activity_end":"2023-09-11 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67167","activity_notes":"washing machine ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 17:00 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 21:03 (roy)<\/b>Pulled out washing machine, no sign of a leak.Did find a leak in the kitchen but this was not the cause of leak into the office.This leak was fixed.Leak in office was from their air con<\/p>

12\/09\/2023 09:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57789","activity_ticket_id":"54571","ticket_reference":"HDT55656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom light switch not working - Keys for access from Flat 1 - office - Adriana - For today ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/23","activity_end":"2023-09-12 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67168","activity_notes":"Bedroom light switch not working - Keys for access from Flat 1 - office - Adriana ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2023 11:44 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 10:22 (alan)<\/b>Replace faulty dimmer modules to lights in flat<\/p>

15\/09\/2023 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57790","activity_ticket_id":"54572","ticket_reference":"HDT55657","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Description: carry out a fixed wiring test for 21-23 Neal street ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/23","activity_end":"2023-09-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67169","activity_notes":"Description: carry out a fixed wiring test for 21-23 Neal street ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2023 11:48 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 10:21 (alan)<\/b>Electrical inspection <\/p>

15\/09\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57791","activity_ticket_id":"54573","ticket_reference":"HDT55658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To show tenants how to use their boiler - tenants home ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/23","activity_end":"2023-09-12 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67170","activity_notes":"To show tenants how to use their boiler - tenants home ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2023 12:40 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 06:23 (michaelk)<\/b>Attended site to instruct tenants on how their heating controls operated. Confirmed correct operation. 1hr labour 50<\/p>

13\/09\/2023 06:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57792","activity_ticket_id":"54532","ticket_reference":"HDT55617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and bath waste low","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/09\/23","activity_end":"2023-09-13 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67171","activity_notes":"Iain, can you attend tomorrow, Wednesday 13th to board the boiler room floor and seal up any gaps, take keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2023 10:40 (System)<\/b>Ticket Created<\/p>

05\/09\/2023 14:36 (sandra)<\/b>attending today. cupboard floor has been taken up <\/p>

05\/09\/2023 15:52 (travis)<\/b>Attended and have taken up engineered and sub flooring up for plumber to source leak.<\/p>

06\/09\/2023 06:30 (michaelk)<\/b>Attended site to investigate boiler failure and to clear bath waste. The boiler failure was caused by no system pressure, which after attempting to re-pressurise, resulted in a leak into the restaurant below. Lilian attended and it was agreed to lift the floor in the boiler cupboard to hopefully pinpoint the cause. This however didn't show the issue and after breaking out a small hole in the restaurant ceiling, we were left with our last option to start to lift the living room engineered floor. This will be continued tomorrow, the office has been updated. 4hrs labour 185.<\/p>

08\/09\/2023 06:19 (michaelk)<\/b>Attended site to seal off the heating pipework to allow the tenant to have hot water. Completed the pipework and left the hot water running. 2hrs labour plus parts, total 104 ex vat.<\/p>

08\/09\/2023 14:10 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

08\/09\/2023 14:11 (iain)<\/b>Uplift flooring, tracing leak.<\/p>

13\/09\/2023 06:27 (michaelk)<\/b>Attended site to carry out pipework repair following the living room floor exposure. Drained down the heating and cut out the damages section, replacing it with new pipework and fittings. Replaced the temporary bypass and refilled the system and vented. Carries out a hot test of the pipework and put the boards back into place on completion. Sealed off any gaps in the doors and floor awaiting the engineers to close up the floor permanently. 3hrs labour 140<\/p>

13\/09\/2023 12:08 (iain)<\/b>Reinstate floor and make good.<\/p>

13\/09\/2023 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57793","activity_ticket_id":"54557","ticket_reference":"HDT55642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not spinning","ticket_address_1":"Flat 3","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/09\/23","activity_end":"2023-09-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67172","activity_notes":"Keys for access on 20th September - between 10 and 2pm I will ask Repair Aid to call you an hour before , can you please arrange for appliance engineer to attend.It's not spinning.Please provide a quote if replacement parts are required and a quote to replace a new washer\/dryer.","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 10:45 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 11:20 (sandra)<\/b>10- 2pm on 20th <\/p>

11\/09\/2023 15:22 (sandra)<\/b>Lilian wants an eingeer to clear the filter and pipes first and then if that doesnt work the appliance engineer is booked for the 20th. This can be cancelled if the engineer corrects the issue.<\/p>

11\/09\/2023 16:43 (sandra)<\/b>iain booked for 12th<\/p>

12\/09\/2023 13:18 (iain)<\/b>Filter and drainage checked. All ok. Details of washer\/dryer passed to office.<\/p>

12\/09\/2023 14:17 (jane)<\/b>10- 2pm on 20th - Keys for access <\/p>

20\/09\/2023 15:24 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:17 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57794","activity_ticket_id":"54574","ticket_reference":"HDT55659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15783 - Redecoration of bathroom ","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/10\/23","activity_end":"2023-10-16 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67173","activity_notes":"Redecoration of bathroom Monday 16th at 8.30","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 11:38 (jane)<\/b>Client wants the redecs and extractor fan replaced (on different ticket) at the same time, waiting for fan to come into stock <\/p>

27\/09\/2023 10:10 (sandra)<\/b>emailed for 11th for Dean <\/p>

28\/09\/2023 09:19 (sandra)<\/b>tenant home on 11th and extractor being fitted at same time <\/p>

10\/10\/2023 07:35 (dean)<\/b>Can this be put off to next week as we got to finish king st by the end of the week <\/p>

10\/10\/2023 09:13 (sandra)<\/b>Monday 16th at 8.30<\/p>

13\/10\/2023 10:49 (sandra)<\/b>access with the tenant 16th 8.30<\/p>

16\/10\/2023 18:10 (dean)<\/b>Done <\/p>

17\/10\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57795","activity_ticket_id":"54575","ticket_reference":"HDT55660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15784 - Redecoration and maintenance works ","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/23","activity_end":"2023-09-13 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67174","activity_notes":"Redecoration To attend on Wednesday 13th September, to be completed by Thursday Alan attending here too ","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2023 15:27 (jane)<\/b>Works to commence tomorrow Wednesday 13th and be completed by Thursday evening <\/p>

13\/09\/2023 14:42 (alan)<\/b>List of works <\/p>

13\/09\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57796","activity_ticket_id":"54575","ticket_reference":"HDT55660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15784 - Redecoration and maintenance works ","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/23","activity_end":"2023-09-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67175","activity_notes":"Access from tomorrow, Wednesday 13th September, to be completed by Thursday evening Maintenance WorksTo replace light bulb in the bathroomTo supply and fit new shower hoseTo repair and reinstate handle to cabinet above the sinkTo replace 4No spot lights in living roomLight switch not working Please speak to Michael about this list please ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2023 15:27 (jane)<\/b>Works to commence tomorrow Wednesday 13th and be completed by Thursday evening <\/p>

13\/09\/2023 14:42 (alan)<\/b>List of works <\/p>

13\/09\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57797","activity_ticket_id":"54576","ticket_reference":"HDT55661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower issues and make good walls - keys for access - for tomorrow ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67176","activity_notes":"Shower issues - keys for access - for tomorrow The showers have never drained quickly but also appear to block very regularly. I have repeatedly used drain unblocker on both showers but this only seems to help for a matter of days before the issue returns. I had an issue where the shower overflowed into the bathroom last night and I woudnt want any water to find its way into the shop below","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2023 15:38 (System)<\/b>Ticket Created<\/p>

12\/09\/2023 15:45 (jane)<\/b>Attending on Wednesday 13th September via keys <\/p>

14\/09\/2023 07:15 (michaelk)<\/b>Attended site to investigate reported shower waste drainage issue. Removed the shower trap and cleared the debris from the waste. The trap was re-fitted and the tested, leaving in full working order. 2hrs labour 95<\/p>

14\/09\/2023 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57798","activity_ticket_id":"54576","ticket_reference":"HDT55661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower issues and make good walls - keys for access - for tomorrow ","ticket_address_1":"Flat 1, 35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 35 Catherine Street ","cs_id":"1521","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1521","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/09\/23","activity_end":"2023-09-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67177","activity_notes":"keys for access for tomorrow if possible - Mike Keenan is going in too Scratch in bedroom- can this be gently removed? See picCover holes in living room and bedroom- see pics","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2023 15:38 (System)<\/b>Ticket Created<\/p>

12\/09\/2023 15:45 (jane)<\/b>Attending on Wednesday 13th September via keys <\/p>

14\/09\/2023 07:15 (michaelk)<\/b>Attended site to investigate reported shower waste drainage issue. Removed the shower trap and cleared the debris from the waste. The trap was re-fitted and the tested, leaving in full working order. 2hrs labour 95<\/p>

14\/09\/2023 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57799","activity_ticket_id":"54577","ticket_reference":"HDT55662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Vacant Unit - Ceiling to be boarded up - For tomorrow - Wednesday 13th September ","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/09\/23","activity_end":"2023-09-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67178","activity_notes":"Vacant Unit - Ceiling to be boarded up - For tomorrow - Wednesday 13th September - Lilian has keys in her office ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2023 15:51 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 13:47 (travis)<\/b>Cut out and reboard damaged ceiling.<\/p>

13\/09\/2023 13:47 (travis)<\/b>Decoration required.<\/p>

13\/09\/2023 14:05 (jane)<\/b>(Ticket Closed)<\/p>

19\/09\/2023 13:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/09\/2023 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57800","activity_ticket_id":"53314","ticket_reference":"HDT54395","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15509 - High level lighting replacement ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/09\/23","activity_end":"2023-09-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67179","activity_notes":"High level lighting replacement To help Alan will lighting replacement inside St Martins Courtyard, from 11am on 20th September ","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2023 11:30 (sandra)<\/b>parts on order waiting for availability of ballast and ETA <\/p>

05\/04\/2023 10:35 (sandra)<\/b>lights are made to order and Alan is waiting for an ETA on making them.<\/p>

25\/04\/2023 10:19 (sandra)<\/b>waiting on cherry picker <\/p>

02\/05\/2023 15:27 (jane)<\/b>Requested attendance for Thursday 11th May <\/p>

03\/05\/2023 14:15 (jane)<\/b>Confirmed for 11th May - permit has been sent to client <\/p>

19\/05\/2023 10:11 (sandra)<\/b>waiting on PO to enable us to apply for permit <\/p>

22\/05\/2023 08:59 (michael)<\/b>(Placed On Hold) Awaiting PO for licence approval from client<\/p>

05\/06\/2023 15:35 (jane)<\/b>Applied for licence for Thursday 22nd June <\/p>

12\/09\/2023 16:05 (jane)<\/b>(Removed from on-hold)<\/p>

12\/09\/2023 16:25 (jane)<\/b>Attending on 20th September, licences and permits in place <\/p>

21\/09\/2023 09:35 (michael)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 13:48 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"23\/03\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57801","activity_ticket_id":"54578","ticket_reference":"HDT55663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - For today between 1 and 3pm - tenant home for access ","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1639","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1639","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67180","activity_notes":"No hot water - For today between 1 and 3pm - tenant home for access The tenant of the above is having issue with boiler as he hadnt have hot water in the past 2 days.Pressure is ok, I asked him to reset the boiler but unfortunately still wont work.","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2023 09:23 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57802","activity_ticket_id":"54579","ticket_reference":"HDT55664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sink in bathroom is blocked - For today between 12 and 2pm ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/23","activity_end":"2023-09-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67181","activity_notes":"Sink in bathroom is blocked - For today between 12 and 2pm ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2023 10:41 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 13:26 (roy)<\/b>Checked all sinks, toilet and shower.No blockage found anywhere<\/p>

13\/09\/2023 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57803","activity_ticket_id":"54580","ticket_reference":"HDT55665","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor rear exit door to stairs - not closing\/rubbing on door frame - For early tomorrow morning ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/23","activity_end":"2023-09-14 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67182","activity_notes":"1st floor rear exit door to stairs - not closing\/rubbing on door frame - For early tomorrow morning ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2023 12:34 (System)<\/b>Ticket Created<\/p>

14\/09\/2023 07:07 (travis)<\/b>Realignment of stairwell fire door,first fl.<\/p>

14\/09\/2023 08:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57804","activity_ticket_id":"54581","ticket_reference":"HDT55666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not functioning ","ticket_address_1":"Flat 4.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/23","activity_end":"2023-09-13 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67183","activity_notes":"Boiler not functioning ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2023 13:06 (System)<\/b>Ticket Created<\/p>

14\/09\/2023 07:12 (michaelk)<\/b>Attended site to investigate reported boiler fault. The boiler shuts down on ignition stage which, when inspected, was found to be the pcb. I will order\/collect to return asap to complete the repair. 2hrs labour 95<\/p>

15\/09\/2023 08:24 (michaelk)<\/b>Collected replacement pcb and attended site to complete boiler repair. Fitted replacement pcb, commissioned and left in full working order. 3hrs labour plus parts, total 405.62ex vat.<\/p>

15\/09\/2023 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57805","activity_ticket_id":"54582","ticket_reference":"HDT55667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Meter Readings ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/23","activity_end":"2023-09-13 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67184","activity_notes":"Meter Readings will you be able to arrange for the above meter readings. I need a picture of the electric meter too.Please collect keys but buzz on the door just in case the new tenant has moved in.","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2023 13:55 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 16:31 (roy)<\/b>Meter reads as requested <\/p>

13\/09\/2023 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57806","activity_ticket_id":"54583","ticket_reference":"HDT55668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15786 - Replacement fan in bathroom ","ticket_address_1":"Flat 2, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/23","activity_end":"2023-10-16 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67185","activity_notes":"Replacement fan in bathroom booked with tenant on the 16th ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 11:37 (jane)<\/b>Fan on order <\/p>

22\/09\/2023 15:23 (jane)<\/b>Decorating works and fan replacement need to be carried out at the same time <\/p>

28\/09\/2023 09:16 (sandra)<\/b>booked with decorating for the 11th <\/p>

11\/10\/2023 12:36 (sandra)<\/b>booked for 16th AM<\/p>

13\/10\/2023 10:48 (sandra)<\/b>tenant will provide access 8.30 16th<\/p>

16\/10\/2023 15:11 (alan)<\/b>Replace extractor fan in bathroom as per quote <\/p>

16\/10\/2023 15:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57807","activity_ticket_id":"54584","ticket_reference":"HDT55669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/23","activity_end":"2023-09-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67186","activity_notes":"- Keys for access from Kingly Court - For this afternoon Light mirror in bathroom not working Light switch needs repairing ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2023 16:27 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 16:33 (jane)<\/b>For Monday morning 18th September - Keys for access from Kingly Court <\/p>

14\/09\/2023 14:11 (jane)<\/b>Client would like us to attend today and tomorrow now - Access via keys <\/p>

15\/09\/2023 12:17 (travis)<\/b>List of works.<\/p>

15\/09\/2023 15:39 (alan)<\/b>1. Replace 2 faulty dimmer modules to lights in main room 2. Look at mirror light not working, fault found to be fitting, quote for replacement <\/p>

15\/09\/2023 15:54 (iain)<\/b>Cupboard handles and wardrobe doors.<\/p>

15\/09\/2023 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57808","activity_ticket_id":"54584","ticket_reference":"HDT55669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/09\/23","activity_end":"2023-09-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67187","activity_notes":"List of works for Friday 15th September - Keys for access from Kingly Court Wardrobe doors are off the tracks- need to reinstalled themKitchen cupboard handle needs repairsRemoval of mirror Travis let me know when you attending and I will send Iain to help with the wardrobes ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2023 16:27 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 16:33 (jane)<\/b>For Monday morning 18th September - Keys for access from Kingly Court <\/p>

14\/09\/2023 14:11 (jane)<\/b>Client would like us to attend today and tomorrow now - Access via keys <\/p>

15\/09\/2023 12:17 (travis)<\/b>List of works.<\/p>

15\/09\/2023 15:39 (alan)<\/b>1. Replace 2 faulty dimmer modules to lights in main room 2. Look at mirror light not working, fault found to be fitting, quote for replacement <\/p>

15\/09\/2023 15:54 (iain)<\/b>Cupboard handles and wardrobe doors.<\/p>

15\/09\/2023 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57809","activity_ticket_id":"54556","ticket_reference":"HDT55641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the windows in the bedroom and living room can\u00e2\u20ac\u2122t be secured after opened.","ticket_address_1":"Flat 3, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/23","activity_end":"2023-10-03 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67188","activity_notes":"the windows in the bedroom and living room cant be secured after opened.Tenant will give access on Tuesday 3rd October (With Iain)","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 10:43 (System)<\/b>Ticket Created<\/p>

11\/09\/2023 10:43 (sandra)<\/b>waiting on access <\/p>

11\/09\/2023 11:38 (sandra)<\/b>Tuesday with tenant between 2 - 4pm<\/p>

13\/09\/2023 08:14 (iain)<\/b>Sash windows.<\/p>

13\/09\/2023 16:14 (jane)<\/b>Requested access for Friday morning 15th September to return with 2No engineers <\/p>

14\/09\/2023 08:55 (jane)<\/b>Tenant has requested access for Friday 22nd September, they will be home to give access - 2No engineers required <\/p>

22\/09\/2023 14:37 (jane)<\/b>Rescheduled for Monday 2nd October -tenant will give access <\/p>

22\/09\/2023 15:55 (jane)<\/b>Rebooked for Tuesday 3rd October <\/p>

03\/10\/2023 12:33 (travis)<\/b>Sash window repairs.<\/p>

03\/10\/2023 12:57 (michael)<\/b>(Ticket Closed)<\/p>

03\/10\/2023 13:59 (iain)<\/b>New cord to sash windows.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57810","activity_ticket_id":"54585","ticket_reference":"HDT55670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher showing E:09 Code ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/23","activity_end":"2023-09-20 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67189","activity_notes":"Dishwasher showing E:09 Code ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2023 09:20 (System)<\/b>Ticket Created<\/p>

14\/09\/2023 15:13 (jane)<\/b>For Wednesday 20th September between 10am and 2pm - keys for access <\/p>

20\/09\/2023 14:41 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:17 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57811","activity_ticket_id":"54586","ticket_reference":"HDT55671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit new break-glass and make good outer window pane ","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 16a Rupert Street ","cs_id":"1361","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1361","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/23","activity_end":"2023-09-14 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67190","activity_notes":"To fit new break-glass and make good outer window pane ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 10:11 (System)<\/b>Ticket Created<\/p>

14\/09\/2023 12:03 (travis)<\/b>Cleaned fridge\/freezer,Realignment of fridge door,Tightened up all stainless steel fixings on stairwell,Adjusted and refitted break glass bolt,Shaved down bottoms of exterior sash windows.<\/p>

14\/09\/2023 12:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57812","activity_ticket_id":"54587","ticket_reference":"HDT55672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light not working in small lobby, oven light faulty and door handle loose to 2nd door to flat - tenant is home until 5pm today ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/23","activity_end":"2023-09-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67191","activity_notes":"Light not working in small lobby, oven light faulty and door handle loose to 2nd door to flat - tenant is home until 5pm today","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 10:56 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 10:28 (alan)<\/b>1. Replace lamp in oven2. Refix door handle 3. Look at light in lobby not working order replacement light fitting <\/p>

19\/09\/2023 15:50 (alan)<\/b>Return to site and replace light in lobby area outside flat<\/p>

19\/09\/2023 18:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57813","activity_ticket_id":"54588","ticket_reference":"HDT55673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15785 - List of maintenance works ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 5 Charlotte Place ","cs_id":"1472","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1472","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/09\/23","activity_end":"2023-09-18 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67192","activity_notes":"Full redecs - property vacant - new tenant moves in on 21st September ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2023 11:30 (jane)<\/b>Vacant property - New tenant moves in on 21st September <\/p>

14\/09\/2023 15:05 (travis)<\/b>Refitted sliding kitchen doors and fitted X6 new runners to bottom of doors,Removed unwanted items,Levelled fridge for a quieter operation.<\/p>

14\/09\/2023 16:30 (iain)<\/b>List of works.<\/p>

18\/09\/2023 15:31 (alan)<\/b>Replace blown lamps in flat<\/p>

18\/09\/2023 15:33 (travis)<\/b>Shower works and shelving.<\/p>

20\/09\/2023 06:25 (michaelk)<\/b>Attended site to replace electric shower. We were unable to shut off the water to this flat and had to gain access through the empty retail unit after collecting keys. Returned to the flat to complete the installation and rested on completion, leaving in full working order. Returned keys on completion. 4hrs labour 205<\/p>

21\/09\/2023 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57814","activity_ticket_id":"54588","ticket_reference":"HDT55673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15785 - List of maintenance works ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 5 Charlotte Place ","cs_id":"1472","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1472","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/09\/23","activity_end":"2023-09-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67193","activity_notes":"List of maintenance works - vacant property - new tenant moves in on 21st Septemtber 1) To remove defective shelf and construct and install new (if this can be done first) and remove all unwanted items 2) To realign sliding door and investigate fridge 3) To rake out and remove existing grout and seals to shower tray, chemically clean tiles and re-mastic and new grout to shower tray ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 11:30 (jane)<\/b>Vacant property - New tenant moves in on 21st September <\/p>

14\/09\/2023 15:05 (travis)<\/b>Refitted sliding kitchen doors and fitted X6 new runners to bottom of doors,Removed unwanted items,Levelled fridge for a quieter operation.<\/p>

14\/09\/2023 16:30 (iain)<\/b>List of works.<\/p>

18\/09\/2023 15:31 (alan)<\/b>Replace blown lamps in flat<\/p>

18\/09\/2023 15:33 (travis)<\/b>Shower works and shelving.<\/p>

20\/09\/2023 06:25 (michaelk)<\/b>Attended site to replace electric shower. We were unable to shut off the water to this flat and had to gain access through the empty retail unit after collecting keys. Returned to the flat to complete the installation and rested on completion, leaving in full working order. Returned keys on completion. 4hrs labour 205<\/p>

21\/09\/2023 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57815","activity_ticket_id":"54588","ticket_reference":"HDT55673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15785 - List of maintenance works ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 5 Charlotte Place ","cs_id":"1472","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1472","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/09\/23","activity_end":"2023-09-14 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67194","activity_notes":"Vacant property - New tenant moves in on 21st September Travis may have keys 1) Supply and install new electric shower 2) To change bulbs were required ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 11:30 (jane)<\/b>Vacant property - New tenant moves in on 21st September <\/p>

14\/09\/2023 15:05 (travis)<\/b>Refitted sliding kitchen doors and fitted X6 new runners to bottom of doors,Removed unwanted items,Levelled fridge for a quieter operation.<\/p>

14\/09\/2023 16:30 (iain)<\/b>List of works.<\/p>

18\/09\/2023 15:31 (alan)<\/b>Replace blown lamps in flat<\/p>

18\/09\/2023 15:33 (travis)<\/b>Shower works and shelving.<\/p>

20\/09\/2023 06:25 (michaelk)<\/b>Attended site to replace electric shower. We were unable to shut off the water to this flat and had to gain access through the empty retail unit after collecting keys. Returned to the flat to complete the installation and rested on completion, leaving in full working order. Returned keys on completion. 4hrs labour 205<\/p>

21\/09\/2023 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57816","activity_ticket_id":"54588","ticket_reference":"HDT55673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15785 - List of maintenance works ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 5 Charlotte Place ","cs_id":"1472","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1472","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/09\/23","activity_end":"2023-09-14 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67195","activity_notes":"List of maintenance works ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 11:30 (jane)<\/b>Vacant property - New tenant moves in on 21st September <\/p>

14\/09\/2023 15:05 (travis)<\/b>Refitted sliding kitchen doors and fitted X6 new runners to bottom of doors,Removed unwanted items,Levelled fridge for a quieter operation.<\/p>

14\/09\/2023 16:30 (iain)<\/b>List of works.<\/p>

18\/09\/2023 15:31 (alan)<\/b>Replace blown lamps in flat<\/p>

18\/09\/2023 15:33 (travis)<\/b>Shower works and shelving.<\/p>

20\/09\/2023 06:25 (michaelk)<\/b>Attended site to replace electric shower. We were unable to shut off the water to this flat and had to gain access through the empty retail unit after collecting keys. Returned to the flat to complete the installation and rested on completion, leaving in full working order. Returned keys on completion. 4hrs labour 205<\/p>

21\/09\/2023 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57817","activity_ticket_id":"54584","ticket_reference":"HDT55669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/23","activity_end":"2023-09-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67196","activity_notes":"To help Travis with wardrobe doors ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2023 16:27 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 16:33 (jane)<\/b>For Monday morning 18th September - Keys for access from Kingly Court <\/p>

14\/09\/2023 14:11 (jane)<\/b>Client would like us to attend today and tomorrow now - Access via keys <\/p>

15\/09\/2023 12:17 (travis)<\/b>List of works.<\/p>

15\/09\/2023 15:39 (alan)<\/b>1. Replace 2 faulty dimmer modules to lights in main room 2. Look at mirror light not working, fault found to be fitting, quote for replacement <\/p>

15\/09\/2023 15:54 (iain)<\/b>Cupboard handles and wardrobe doors.<\/p>

15\/09\/2023 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57818","activity_ticket_id":"54585","ticket_reference":"HDT55670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher showing E:09 Code ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"1890","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1890","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/09\/23","activity_end":"2023-09-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67197","activity_notes":"Dishwasher showing E:09 Code Iain can you give Repair Aid access on Wednesday 20th September between 10 and 2pm, keys for access They will call you an hour beforehand ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 09:20 (System)<\/b>Ticket Created<\/p>

14\/09\/2023 15:13 (jane)<\/b>For Wednesday 20th September between 10am and 2pm - keys for access <\/p>

20\/09\/2023 14:41 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:17 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57819","activity_ticket_id":"54568","ticket_reference":"HDT55653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15770 - replacement dryer heater ","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9 Little Newport Street ","cs_id":"1717","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1717","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/09\/23","activity_end":"2023-09-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67198","activity_notes":"replacement dryer heater Iain can you give Repair Aid access as below via keys, they will call you beforehandWednesday 20th of September in the afternoon 12-6pm","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2023 15:53 (sandra)<\/b>part on order <\/p>

14\/09\/2023 09:02 (jane)<\/b>Wed, 20th of Sept in the afternoon 12-6pm <\/p>

20\/09\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:17 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57820","activity_ticket_id":"54589","ticket_reference":"HDT55674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15607 - Replacement bathroom sink ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/09\/23","activity_end":"2023-09-27 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67199","activity_notes":"Replacement bathroom sink ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 15:36 (jane)<\/b>Ordering new sink through St Annes <\/p>

19\/09\/2023 13:24 (jane)<\/b>Sink coming into stock on Wednesday 27th September, have asked if it can be delivered to our offices <\/p>

21\/09\/2023 13:21 (jane)<\/b>Requested access for Monday morning 25th September <\/p>

25\/09\/2023 09:12 (sandra)<\/b>Please enter with keys. <\/p>

26\/09\/2023 09:27 (iain)<\/b>Replace bathroom basin. Unable to complete as existing taps not usable.<\/p>

26\/09\/2023 14:23 (sandra)<\/b>MR dealing with taps <\/p>

27\/09\/2023 17:04 (iain)<\/b>New taps fitted.<\/p>

28\/09\/2023 07:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57821","activity_ticket_id":"54590","ticket_reference":"HDT55675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15789 - Redecoration works ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/09\/23","activity_end":"2023-09-21 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67200","activity_notes":"Redecoration works - Re-booked for Thursday 21st September Chipped wooden banister\/handrailCoat of paint in kitchen\/living room area\/stairwayTo start on Monday 18th September - access via keys from Kingly Court Needs to be completed by 21st September ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2023 16:24 (jane)<\/b>Vacant flat on Monday 18th September - Works need to be completed by 21st September <\/p>

14\/09\/2023 16:25 (jane)<\/b>Mirror to be delivered to office on 18th September <\/p>

15\/09\/2023 10:25 (alan)<\/b>Replace faulty dimmer switch module for lights in main room and looks at faulty mirror light Quote for replacement mirror light <\/p>

20\/09\/2023 09:31 (jane)<\/b>Decorating taking place on Thursday 21st September now, as tenant is still moving out <\/p>

20\/09\/2023 10:02 (alan)<\/b>Quoted works <\/p>

21\/09\/2023 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57822","activity_ticket_id":"54590","ticket_reference":"HDT55675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15789 - Redecoration works ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/23","activity_end":"2023-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67201","activity_notes":"Replacement illuminated mirror in bathroom - Mirror has been ordered - expected to be delivered on Monday 18th September Works need to be completed by 21st September ","activity_timesheet":"1","ticket_notes_combined":"

14\/09\/2023 16:24 (jane)<\/b>Vacant flat on Monday 18th September - Works need to be completed by 21st September <\/p>

14\/09\/2023 16:25 (jane)<\/b>Mirror to be delivered to office on 18th September <\/p>

15\/09\/2023 10:25 (alan)<\/b>Replace faulty dimmer switch module for lights in main room and looks at faulty mirror light Quote for replacement mirror light <\/p>

20\/09\/2023 09:31 (jane)<\/b>Decorating taking place on Thursday 21st September now, as tenant is still moving out <\/p>

20\/09\/2023 10:02 (alan)<\/b>Quoted works <\/p>

21\/09\/2023 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57823","activity_ticket_id":"54591","ticket_reference":"HDT55676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Plumbing checks and alarms completed","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/09\/23","activity_end":"2023-09-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67202","activity_notes":"Deany this is now vacant on Tuesday 26th September Pre-termination Inspection List - No quotation required . Please book this in and collect keys from the security office.List of works:-a fresh coat of paint throughout the studio Flat (small studio) Bedroom previous leak stained ceiling. Leak resolved.-re mastic around the shower area.-touch up the cracks & adjust the door on the integrated door(see pic)Lilian will attend on the 28th with you","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2023 16:45 (System)<\/b>Ticket Created<\/p>

14\/09\/2023 16:46 (jane)<\/b>Pre-termination Inspection List - 28th September - No quotation required<\/p>

22\/09\/2023 16:03 (jane)<\/b>The tenant is out by Monday. You can arrange to start on Tuesday 26th <\/p>

28\/09\/2023 11:11 (sandra)<\/b>29th<\/p>

29\/09\/2023 13:54 (michaelk)<\/b>Job complete<\/p>

04\/10\/2023 15:35 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2023 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/10\/2023 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57824","activity_ticket_id":"54592","ticket_reference":"HDT55677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and fit new pop up waste to bathroom sink - FOR 11AM ON 19TH SEPTEMBER ","ticket_address_1":"Flat 1, 25 Garrick Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/23","activity_end":"2023-09-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67203","activity_notes":"FRIDAY GUEST WILL BE AT HOME To supply and fit new pop up waste to bathroom sink - For Monday 25th September between 11am and 3pm Please enter the building using code 2915Flat door- safe on GF left side of lift code 7532#","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 09:20 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 06:28 (michaelk)<\/b>Attended site to measure and see the required basin waste which was reported.. The part required is a chrome waste extension, which was ordered when the job was assigned, however site measurements were essential. We are waiting for the part to arrive and will return to fit. 1hr labour 55<\/p>

21\/09\/2023 13:05 (jane)<\/b> For Monday 25th September between 11am and 3pm Please enter the building using code 2915 Flat door- safe on GF left side of lift code 7532#<\/p>

25\/09\/2023 13:11 (sandra)<\/b>RESCHEDULED FOR FRIDAY 11 - 3PM<\/p>

29\/09\/2023 11:36 (michaelk)<\/b>Attended site to replace waste and extension to hand basin. Fitted new swivel waste and extension, leaving in full working order. 2hrs labour plus parts, total 137.40<\/p>

29\/09\/2023 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57825","activity_ticket_id":"54593","ticket_reference":"HDT55678","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Pipe leaking ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/23","activity_end":"2023-09-15 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67204","activity_notes":"Pipe leaking We have a small crack in a pipe and I think another blockage further down the pipeline under one of our sinks in the downstairs kitchen. Can we get someone out to have a look at it please as soon as possible","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2023 09:55 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57826","activity_ticket_id":"54590","ticket_reference":"HDT55675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15789 - Redecoration works ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/23","activity_end":"2023-09-15 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67205","activity_notes":"Mirror ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 16:24 (jane)<\/b>Vacant flat on Monday 18th September - Works need to be completed by 21st September <\/p>

14\/09\/2023 16:25 (jane)<\/b>Mirror to be delivered to office on 18th September <\/p>

15\/09\/2023 10:25 (alan)<\/b>Replace faulty dimmer switch module for lights in main room and looks at faulty mirror light Quote for replacement mirror light <\/p>

20\/09\/2023 09:31 (jane)<\/b>Decorating taking place on Thursday 21st September now, as tenant is still moving out <\/p>

20\/09\/2023 10:02 (alan)<\/b>Quoted works <\/p>

21\/09\/2023 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57827","activity_ticket_id":"54594","ticket_reference":"HDT55679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove rug and items from one bedroom to another as advised by tenant and sheet up wooden flooring ready for Metro to attend today - Tenant home ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/09\/23","activity_end":"2023-09-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67206","activity_notes":"To remove rug and items from one bedroom to another as advised by tenant and sheet up wooden flooring ready for Metro to attend today - Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 11:11 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 13:26 (travis)<\/b>Move items and sheet up bed ect <\/p>

15\/09\/2023 13:26 (travis)<\/b>Move items and sheet up bed ect <\/p>

15\/09\/2023 13:52 (michael)<\/b>(Ticket Closed)<\/p>

15\/09\/2023 15:53 (iain)<\/b>Protection works.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57828","activity_ticket_id":"54594","ticket_reference":"HDT55679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove rug and items from one bedroom to another as advised by tenant and sheet up wooden flooring ready for Metro to attend today - Tenant home ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/23","activity_end":"2023-09-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67207","activity_notes":"To remove rug and items from one bedroom to another as advised by tenant and sheet up wooden flooring ready for Metro to attend today - Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 11:11 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 13:26 (travis)<\/b>Move items and sheet up bed ect <\/p>

15\/09\/2023 13:26 (travis)<\/b>Move items and sheet up bed ect <\/p>

15\/09\/2023 13:52 (michael)<\/b>(Ticket Closed)<\/p>

15\/09\/2023 15:53 (iain)<\/b>Protection works.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57829","activity_ticket_id":"54595","ticket_reference":"HDT55680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15788 - Redecoration and maintenance works ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/10\/23","activity_end":"2023-10-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67208","activity_notes":"Redecoration and maintenance works - For 2nd October - vacant - new tenant moving in on 8th October 1) To allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To carry out preparation works to walls throughout and apply 2no coats of colour match emulsion asdirected.Remove all protection works and clean site on completion.Maintenance worksTo cut out and remove existing defective mastic around bath and replace with newTo rake out and replace grout to bathroom floorTo reinstate window restrictorTo supply and install new edging to kitchen units","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2023 11:23 (jane)<\/b>Attending on 2nd October - new tenant moves in on 8th October <\/p>

27\/09\/2023 10:09 (sandra)<\/b>Dean booked for 5th<\/p>

29\/09\/2023 14:03 (michaelk)<\/b>Completed work<\/p>

02\/10\/2023 13:09 (sandra)<\/b>vacant to look at washing machine seal <\/p>

02\/10\/2023 13:22 (alan)<\/b>Wardrobe lights are not switching on when doors are open due to movement sensors amounted to high, and cannot detect the movementSensors need to be relocated lowerQuote given to office <\/p>

02\/10\/2023 15:52 (travis)<\/b>Mould removal.<\/p>

03\/10\/2023 09:00 (travis)<\/b>Clean \/ sterilise w\/machine drum seal.<\/p>

03\/10\/2023 09:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57830","activity_ticket_id":"54595","ticket_reference":"HDT55680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15788 - Redecoration and maintenance works ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/23","activity_end":"2023-10-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67209","activity_notes":"To investigate toilet flush and report back -Property vacant on 2nd October - New tenant moves in on 8th October ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 11:23 (jane)<\/b>Attending on 2nd October - new tenant moves in on 8th October <\/p>

27\/09\/2023 10:09 (sandra)<\/b>Dean booked for 5th<\/p>

29\/09\/2023 14:03 (michaelk)<\/b>Completed work<\/p>

02\/10\/2023 13:09 (sandra)<\/b>vacant to look at washing machine seal <\/p>

02\/10\/2023 13:22 (alan)<\/b>Wardrobe lights are not switching on when doors are open due to movement sensors amounted to high, and cannot detect the movementSensors need to be relocated lowerQuote given to office <\/p>

02\/10\/2023 15:52 (travis)<\/b>Mould removal.<\/p>

03\/10\/2023 09:00 (travis)<\/b>Clean \/ sterilise w\/machine drum seal.<\/p>

03\/10\/2023 09:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57831","activity_ticket_id":"54595","ticket_reference":"HDT55680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15788 - Redecoration and maintenance works ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/23","activity_end":"2023-10-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67210","activity_notes":"To investigate wardrobe light and report backProperty vacant from 2nd October - new tenant moves in on 8th October ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 11:23 (jane)<\/b>Attending on 2nd October - new tenant moves in on 8th October <\/p>

27\/09\/2023 10:09 (sandra)<\/b>Dean booked for 5th<\/p>

29\/09\/2023 14:03 (michaelk)<\/b>Completed work<\/p>

02\/10\/2023 13:09 (sandra)<\/b>vacant to look at washing machine seal <\/p>

02\/10\/2023 13:22 (alan)<\/b>Wardrobe lights are not switching on when doors are open due to movement sensors amounted to high, and cannot detect the movementSensors need to be relocated lowerQuote given to office <\/p>

02\/10\/2023 15:52 (travis)<\/b>Mould removal.<\/p>

03\/10\/2023 09:00 (travis)<\/b>Clean \/ sterilise w\/machine drum seal.<\/p>

03\/10\/2023 09:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57832","activity_ticket_id":"54596","ticket_reference":"HDT55681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pre-termination Inspection List - 2nd October - No quotation required ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2, 28 Lisle Street ","cs_id":"1282","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1282","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/10\/23","activity_end":"2023-10-10 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67211","activity_notes":"Pre-termination Inspection List - 2nd October - No quotation required This tenant is vacating on the 1st Oct therefore, please arrange for Dean to attend on the 2nd (Mon). To collect keys from the security office.-a fresh coat of paint throughout-re mastic where it's required in bathroom areas","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 11:58 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 15:01 (jane)<\/b>Attending 2nd October <\/p>

27\/09\/2023 10:07 (sandra)<\/b>Dean booked in for Wednesday 4th <\/p>

04\/10\/2023 10:24 (sandra)<\/b>tenant is still living there. Tenant has said they are moving out on the 6th.<\/p>

05\/10\/2023 14:23 (sandra)<\/b>Returning Tuesday 10th <\/p>

08\/10\/2023 09:56 (dean)<\/b>Done 430.00<\/p>

09\/10\/2023 07:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57833","activity_ticket_id":"54597","ticket_reference":"HDT55682","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you arrange for Camlar to attend ASAP, outside lights on the southeast and southwest are not switching on.","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/09\/23","activity_end":"2023-09-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67212","activity_notes":"For Wednesday morning Please can you arrange for Camlar to attend ASAP, outside lights on the southeast and southwest are not switching on.","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2023 12:08 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 12:10 (jane)<\/b>Contacted Calmar, waiting for a reply <\/p>

18\/09\/2023 12:01 (jane)<\/b>Clamar attending today, Knight Frank been informed <\/p>

18\/09\/2023 15:53 (jane)<\/b>Calmar re-booked for Wednesday morning <\/p>

21\/09\/2023 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57834","activity_ticket_id":"54598","ticket_reference":"HDT55683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher and wine fridge not working ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/09\/23","activity_end":"2023-09-27 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67213","activity_notes":"Dishwasher and wine fridge not working Tenant for the above has just reported issue with dishwasher and wine fridge.Tt does turn on (the display is visible, showing it is getting power), it doesn't seem to work. The same is true of the wine fridge. Both units are part of the kitchen island","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2023 12:44 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 16:27 (jane)<\/b>Waiting on date from Repair Aid <\/p>

18\/09\/2023 13:23 (jane)<\/b>Requested access for Wednesday 27th Sept between 10am and 2pm <\/p>

18\/09\/2023 15:52 (jane)<\/b>Confirmed for Wednesday 27th September 10am to 2pmKeys but knock first <\/p>

27\/09\/2023 12:47 (roy)<\/b>Access for Repair Aid<\/p>

28\/09\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57835","activity_ticket_id":"54594","ticket_reference":"HDT55679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove rug and items from one bedroom to another as advised by tenant and sheet up wooden flooring ready for Metro to attend today - Tenant home ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/23","activity_end":"2023-09-15 14:07:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"67214","activity_notes":"To make safe electrics following leak ","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2023 11:11 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 13:26 (travis)<\/b>Move items and sheet up bed ect <\/p>

15\/09\/2023 13:26 (travis)<\/b>Move items and sheet up bed ect <\/p>

15\/09\/2023 13:52 (michael)<\/b>(Ticket Closed)<\/p>

15\/09\/2023 15:53 (iain)<\/b>Protection works.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57836","activity_ticket_id":"54599","ticket_reference":"HDT55684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make safe electrics following leak from above ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/23","activity_end":"2023-09-15 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67215","activity_notes":"To make safe electrics following leak from above ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 14:09 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 15:44 (alan)<\/b>Make safe electrical following leak from flat above To return Monday <\/p>

18\/09\/2023 15:39 (alan)<\/b>Return to site and check electrical following leak from flat above replace smoke alarm in bedroom and hallway damaged by leak Refix 2 downlights in bedroom, test and leave working <\/p>

18\/09\/2023 16:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57837","activity_ticket_id":"54600","ticket_reference":"HDT55685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Meter Readings for Monday 18th September ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"38 St Martins Lane ","cs_id":"1466","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1466","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/23","activity_end":"2023-09-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67216","activity_notes":"Meter Readings for Monday 18th September I need to take water meter reading at the above for flat 3.1 but the meter is located in the pavement. Meter number: 15M604531 I also need electricity reads and gas:Gas: Basement G4K17347790601Electricity: 3rd floor cupboard D15R28046","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 14:31 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 13:02 (alan)<\/b>Take meter readings <\/p>

18\/09\/2023 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57838","activity_ticket_id":"54601","ticket_reference":"HDT55686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower screen repair - FOR MONDAY MORNING 18TH SEPTEMBER - KEYS FOR ACCESS FROM KINGLY COURT ","ticket_address_1":"Flat 1 49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/23","activity_end":"2023-09-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67217","activity_notes":"Shower screen repair - FOR MONDAY MORNING 18TH SEPTEMBER - KEYS FOR ACCESS FROM KINGLY COURT The tenant at the above is having issue with the shower screen.The upper roller of the accessible glass door has come off, rendering the door non-operational as has detached","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 16:09 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 08:18 (iain)<\/b>Rehung shower door but new wheels to be sourced.<\/p>

19\/09\/2023 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57839","activity_ticket_id":"54601","ticket_reference":"HDT55686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower screen repair - FOR MONDAY MORNING 18TH SEPTEMBER - KEYS FOR ACCESS FROM KINGLY COURT ","ticket_address_1":"Flat 1 49 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/23","activity_end":"2023-09-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67218","activity_notes":"Shower screen repair - FOR MONDAY MORNING 18TH SEPTEMBER - KEYS FOR ACCESS FROM KINGLY COURT The tenant at the above is having issue with the shower screen.The upper roller of the accessible glass door has come off, rendering the door non-operational as has detached","activity_timesheet":null,"ticket_notes_combined":"

15\/09\/2023 16:09 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 08:18 (iain)<\/b>Rehung shower door but new wheels to be sourced.<\/p>

19\/09\/2023 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57840","activity_ticket_id":"54602","ticket_reference":"HDT55687","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Photo evidence once jobs completed ","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2609","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2609","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/23","activity_end":"2023-09-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67219","activity_notes":"List of works 1.Firstly, there is a broken door handle on our access-controlled door which needs to be replaced - Service Yard.2.Secondly, there is a distribution board housing lock which also needs to be replaced - LV Room (See Security for access).4.Next, we have a couple bollards which need to be drilled back in place Service Yard.5.The front door for one of our retail units seems to have dropped and keeps scraping on the floor - Unit 4 (See Security for access).7.Lastly, there is a small leak from the ceiling of the doorway leading into the bin room.Please send photo evidence upon completion of these works and do let me know if you require any further information or a PO. ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 16:39 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 15:54 (alan)<\/b>Replace blown lamps in fly killer in bin room and replace faulty emergency light fitting in mezzanine area<\/p>

20\/09\/2023 15:57 (travis)<\/b>Various list of works.<\/p>

20\/09\/2023 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57841","activity_ticket_id":"54602","ticket_reference":"HDT55687","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Photo evidence once jobs completed ","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2609","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2609","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/23","activity_end":"2023-09-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67220","activity_notes":"List of works We have a fly zapper with a light that needs replacing. - Waste management area (See Security for access.)There is a light out on our mezzanine level.Please send photo evidence upon completion of these works and do let me know if you require any further information or a PO. ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 16:39 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 15:54 (alan)<\/b>Replace blown lamps in fly killer in bin room and replace faulty emergency light fitting in mezzanine area<\/p>

20\/09\/2023 15:57 (travis)<\/b>Various list of works.<\/p>

20\/09\/2023 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57842","activity_ticket_id":"54603","ticket_reference":"HDT55688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak under sink:","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2692","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2692","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/23","activity_end":"2023-09-17 18:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67221","activity_notes":"Leak under sink:","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2023 18:08 (System)<\/b>Ticket Created<\/p>

17\/09\/2023 18:28 (roy)<\/b>Leak under kitchen units Found either dishwasher or washing machine hose had 2 splits in it and is holding water.Pipe is not correct and is very long and sitting under units.Is pump faulty as well??Tenant not around over the weekend so I was unable to replaceNTR on monday<\/p>

18\/09\/2023 08:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57843","activity_ticket_id":"54604","ticket_reference":"HDT55689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine Leak","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2693","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2693","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/23","activity_end":"2023-09-17 18:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67222","activity_notes":"Washing Machine Leak","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2023 18:11 (System)<\/b>Ticket Created<\/p>

17\/09\/2023 18:25 (roy)<\/b>Machine showing error code E01.Found in the filter 1 1\/2 Credit cards. Both snapped in half but only retrieved 3 half's.Still showing same error code and drum not spinningNeeds Repair Aid or new machine<\/p>

18\/09\/2023 08:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57844","activity_ticket_id":"54605","ticket_reference":"HDT55690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55688 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2692","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2692","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/23","activity_end":"2023-09-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67223","activity_notes":"HDT55688 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2023 08:22 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 14:53 (jane)<\/b>Requested access for Wednesday 20th Sept between 12 and 6pm <\/p>

18\/09\/2023 16:29 (jane)<\/b>Plumber attending on Tuesday morning 19th September and Repair Aid attending on Wednesday between 12 and 6pm Tenant will give access for both dates <\/p>

19\/09\/2023 10:10 (michaelk)<\/b>Attended site to investigate leak beneath the kitchen sink. Traced the problem the dishwasher waste pipework, collected required materials and Re-attended site to complete the repair.Note, appliance engineer only has to investigate the drainage smell from the washing machine.2hrs labour plus parts, total 112.96 ex vat<\/p>

19\/09\/2023 16:11 (jane)<\/b>Repair Aid attending on Wednesday between 12 and 6pm - keys for access <\/p>

20\/09\/2023 13:48 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:18 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57845","activity_ticket_id":"54606","ticket_reference":"HDT55691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55689 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2693","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2693","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/09\/23","activity_end":"2023-09-20 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67224","activity_notes":"HDT55689 Follow-UpWednesday, 20\/09, between 12pm and 6pm - Tenant to give access ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2023 08:24 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 10:57 (jane)<\/b>Tenant will be home today between 2 and 3pm to give access to the wardrobe repairs Repair Aid attending on Wednesday 20th September between 12pm and 6pm - tenant to give access <\/p>

18\/09\/2023 17:06 (roy)<\/b>With Ian. Adjusted wardrobe doors and remove what was stuck in between runnersAll ok<\/p>

19\/09\/2023 08:19 (iain)<\/b>Repair to wardrobe doors.<\/p>

20\/09\/2023 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57846","activity_ticket_id":"54606","ticket_reference":"HDT55691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55689 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2693","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2693","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/23","activity_end":"2023-09-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67225","activity_notes":"HDT55689 Follow-UpTenant will be home today between 2 and 3pm to repair the wardrove door ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 08:24 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 10:57 (jane)<\/b>Tenant will be home today between 2 and 3pm to give access to the wardrobe repairs Repair Aid attending on Wednesday 20th September between 12pm and 6pm - tenant to give access <\/p>

18\/09\/2023 17:06 (roy)<\/b>With Ian. Adjusted wardrobe doors and remove what was stuck in between runnersAll ok<\/p>

19\/09\/2023 08:19 (iain)<\/b>Repair to wardrobe doors.<\/p>

20\/09\/2023 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57847","activity_ticket_id":"54606","ticket_reference":"HDT55691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55689 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2693","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2693","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/23","activity_end":"2023-09-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67226","activity_notes":"HDT55689 Follow-UpTenant will be home today between 2 and 3pm to repair the wardrove door ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 08:24 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 10:57 (jane)<\/b>Tenant will be home today between 2 and 3pm to give access to the wardrobe repairs Repair Aid attending on Wednesday 20th September between 12pm and 6pm - tenant to give access <\/p>

18\/09\/2023 17:06 (roy)<\/b>With Ian. Adjusted wardrobe doors and remove what was stuck in between runnersAll ok<\/p>

19\/09\/2023 08:19 (iain)<\/b>Repair to wardrobe doors.<\/p>

20\/09\/2023 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57848","activity_ticket_id":"54607","ticket_reference":"HDT55692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The front door at the above does not lock properly (even if you pull on it hard to close) and that it can be pushed open from the street.","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 Goodwins Court","cs_id":"2030","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2030","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/23","activity_end":"2023-09-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67227","activity_notes":"The front door at the above does not lock properly (even if you pull on it hard to close) and that it can be pushed open from the street.","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 08:55 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 08:20 (iain)<\/b>Eased and adjusted door, closer, lock and keep.<\/p>

19\/09\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57849","activity_ticket_id":"54608","ticket_reference":"HDT55693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting issues -","ticket_address_1":"Flat 4, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, 38 William IV Street ","cs_id":"1139","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1139","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/23","activity_end":"2023-09-18 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67228","activity_notes":"Lighting issues The tenant has reported an issue with the light located between the corridor and the main door of the flat does not illuminate as it typically does when the corridor lights activate through the sensor","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 09:25 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 15:52 (alan)<\/b>Replace 5 faulty down lights in common parts <\/p>

19\/09\/2023 18:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57850","activity_ticket_id":"54609","ticket_reference":"HDT55694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intermittent beeping smoke alarm in the bedroom and a missing ceiling light fixture please collect keys from kingly security ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/23","activity_end":"2023-09-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67229","activity_notes":"intermittent beeping smoke alarm in the bedroom and a missing ceiling light fixture please collect keys from kingly security ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 09:28 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 15:34 (alan)<\/b>Replace faulty mains powered smoke alarms in bedroom and hallway Refix light fitting in bedroom <\/p>

18\/09\/2023 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57851","activity_ticket_id":"54610","ticket_reference":"HDT55695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler error - Showing error F28 - For today ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/23","activity_end":"2023-09-18 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67230","activity_notes":"Boiler error - Showing error F28- For today ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 10:13 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 07:39 (michaelk)<\/b>Attended site to investigate boiler fault. The problem was traced to the ignition, which was adjusted and left in full working order. Note; the boiler is over 20 years old and with parts becoming very difficult to source, I would strongly recommend upgrading. A quote had been forwarded. 2hrs labour 105<\/p>

19\/09\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57852","activity_ticket_id":"54539","ticket_reference":"HDT55624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 bedroom Flat and it needs a coat of paint throughout.","ticket_address_1":"Flat 5, 66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/23","activity_end":"2023-09-22 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67231","activity_notes":"Fitting wardrobe parts tomorrow morning ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2023 15:49 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 15:51 (sandra)<\/b>Hi Sandra, please arrange for Dean to attend on the 18th Sept. It's a 2 bedroom Flat and it needs a coat of paint throughout.3 days to complete before the new tenant moves in on the 21st.<\/p>

06\/09\/2023 16:27 (sandra)<\/b>please arrange for Dean to attend on the 18th Sept.3 days to complete before the new tenant moves in on the 21st.<\/p>

19\/09\/2023 10:26 (iain)<\/b>Repair to bedroom door handle.Adjusted sliding wardrobe doors but new runners required. On order.<\/p>

19\/09\/2023 13:27 (jane)<\/b>Wardrobe runners on order - 3 day lead-time <\/p>

21\/09\/2023 13:42 (jane)<\/b>Wardrobe runners to be fitted on Friday morning <\/p>

22\/09\/2023 16:01 (iain)<\/b>Wardrobe doors.<\/p>

22\/09\/2023 16:12 (jane)<\/b>(Ticket Closed)<\/p>

25\/09\/2023 09:48 (iain)<\/b>Make good wardrobe frame.<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57853","activity_ticket_id":"54611","ticket_reference":"HDT55696","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Install floor grommet to office on the 6th floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/23","activity_end":"2023-09-18 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67232","activity_notes":"Install floor grommet to office on the 6th floor ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 11:01 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 15:32 (alan)<\/b>Install floor grommet in 3rd floor office <\/p>

18\/09\/2023 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57854","activity_ticket_id":"54588","ticket_reference":"HDT55673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15785 - List of maintenance works ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 5 Charlotte Place ","cs_id":"1472","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1472","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/23","activity_end":"2023-09-19 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67233","activity_notes":"To supply and fit new electric shower ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 11:30 (jane)<\/b>Vacant property - New tenant moves in on 21st September <\/p>

14\/09\/2023 15:05 (travis)<\/b>Refitted sliding kitchen doors and fitted X6 new runners to bottom of doors,Removed unwanted items,Levelled fridge for a quieter operation.<\/p>

14\/09\/2023 16:30 (iain)<\/b>List of works.<\/p>

18\/09\/2023 15:31 (alan)<\/b>Replace blown lamps in flat<\/p>

18\/09\/2023 15:33 (travis)<\/b>Shower works and shelving.<\/p>

20\/09\/2023 06:25 (michaelk)<\/b>Attended site to replace electric shower. We were unable to shut off the water to this flat and had to gain access through the empty retail unit after collecting keys. Returned to the flat to complete the installation and rested on completion, leaving in full working order. Returned keys on completion. 4hrs labour 205<\/p>

21\/09\/2023 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57855","activity_ticket_id":"54502","ticket_reference":"HDT55587","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/23","activity_end":"2023-09-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67234","activity_notes":"TODAY AT 2 PM Gas Safety Test and plumbing checks #","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2023 12:58 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:29 (sandra)<\/b> 8am on 15th keys <\/p>

18\/09\/2023 08:30 (michaelk)<\/b>Attended site to carry compliance testing, however we found that the flue had only 1 support fitted. The installation was made safe and referred back to cbre. 2hrs labour 105.<\/p>

18\/09\/2023 11:11 (jane)<\/b>Attended site to carry compliance testing, however we found that the flue had only 1 support fitted. The installation was made safe and referred back to cbre - once repaired - Inspection needs to be booked in<\/p>

29\/09\/2023 08:07 (michaelk)<\/b>Completed gas and plumbing compliance checks. 85<\/p>

29\/09\/2023 08:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57856","activity_ticket_id":"54502","ticket_reference":"HDT55587","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/23","activity_end":"2023-09-27 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67235","activity_notes":"Attended site to carry compliance testing, however we found that the flue had only 1 support fitted. The installation was made safe and referred back to cbre - once repaired - Inspection needs to be booked in","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2023 12:58 (System)<\/b>Ticket Created<\/p>

01\/09\/2023 14:29 (sandra)<\/b> 8am on 15th keys <\/p>

18\/09\/2023 08:30 (michaelk)<\/b>Attended site to carry compliance testing, however we found that the flue had only 1 support fitted. The installation was made safe and referred back to cbre. 2hrs labour 105.<\/p>

18\/09\/2023 11:11 (jane)<\/b>Attended site to carry compliance testing, however we found that the flue had only 1 support fitted. The installation was made safe and referred back to cbre - once repaired - Inspection needs to be booked in<\/p>

29\/09\/2023 08:07 (michaelk)<\/b>Completed gas and plumbing compliance checks. 85<\/p>

29\/09\/2023 08:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57857","activity_ticket_id":"54612","ticket_reference":"HDT55697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15792 - Full redecoration of property ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/23","activity_end":"2023-09-25 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67236","activity_notes":"Full redecoration of property Date been moved To start redecs on Monday 25th September - works to be completed by 27th September ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 11:34 (jane)<\/b>Can we start this Monday 2nd October and get it completed by Thursday the 5th<\/p>

21\/09\/2023 09:04 (jane)<\/b>Date has been moved To start redecs on Monday 25th September - works to be completed by 27th September <\/p>

26\/09\/2023 14:35 (dean)<\/b>Done <\/p>

26\/09\/2023 14:35 (dean)<\/b>Done <\/p>

26\/09\/2023 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57858","activity_ticket_id":"54613","ticket_reference":"HDT55698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine starts leaking water at the bottom when some programs are used","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/09\/23","activity_end":"2023-09-27 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67237","activity_notes":"washing machine starts leaking water at the bottom when some programs are usedWhen could you attend ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2023 11:48 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 13:11 (jane)<\/b>To check washing machine first before Appliance Engineers attend For Tuesday 19th September at 2pm - keys for access<\/p>

20\/09\/2023 08:35 (iain)<\/b>Tested washing machine. Ran on 3 cycles and drained. Checked waste and feed. No evidence of leak.<\/p>

20\/09\/2023 08:44 (michael)<\/b>(Ticket Closed)<\/p>

22\/09\/2023 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57859","activity_ticket_id":"54613","ticket_reference":"HDT55698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine starts leaking water at the bottom when some programs are used","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Third Floor Flat ","cs_id":"2003","cs_address_2":"21 Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2003","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/23","activity_end":"2023-09-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67238","activity_notes":"To check washing machine first before Appliance Engineers attend For Tuesday 19th September at 2pm - keys for access washing machine starts leaking water at the bottom when some programs are used","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 11:48 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 13:11 (jane)<\/b>To check washing machine first before Appliance Engineers attend For Tuesday 19th September at 2pm - keys for access<\/p>

20\/09\/2023 08:35 (iain)<\/b>Tested washing machine. Ran on 3 cycles and drained. Checked waste and feed. No evidence of leak.<\/p>

20\/09\/2023 08:44 (michael)<\/b>(Ticket Closed)<\/p>

22\/09\/2023 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57860","activity_ticket_id":"54614","ticket_reference":"HDT55699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for 9th October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/23","activity_end":"2023-10-12 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67239","activity_notes":"Extractor fan (Alan)Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 13:16 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 13:19 (jane)<\/b>For 9th October - keys for access <\/p>

09\/10\/2023 11:39 (sandra)<\/b>asked to reschedule grouting for Wednesday <\/p>

09\/10\/2023 11:42 (sandra)<\/b>with keys Wednesday <\/p>

09\/10\/2023 11:54 (alan)<\/b>Order replacement extractor fan<\/p>

10\/10\/2023 10:41 (travis)<\/b>Rake out existing floor grout and replace with New.<\/p>

11\/10\/2023 10:36 (sandra)<\/b>salad crisp drawer ordered 3 - 5 days delivery <\/p>

12\/10\/2023 10:52 (sandra)<\/b>requested access today 12th to fit extractor <\/p>

12\/10\/2023 11:17 (sandra)<\/b>confirmed for today <\/p>

12\/10\/2023 16:24 (alan)<\/b>Replace extractor fan in bathroom <\/p>

13\/10\/2023 10:50 (sandra)<\/b>waiting on date of delivery for fan and will book this with the salad drawer once delivered <\/p>

16\/10\/2023 15:15 (sandra)<\/b>salad drawer should be delivered before 12 and left outside apartment if not in <\/p>

17\/10\/2023 08:40 (travis)<\/b>Fridge crisping drawer delivered and broken drawer disposed off.<\/p>

17\/10\/2023 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57861","activity_ticket_id":"54614","ticket_reference":"HDT55699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for 9th October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/23","activity_end":"2023-10-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67240","activity_notes":"list of works for 9th October Bathroom tiles grouting Extractor fan (Alan)Window draught","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 13:16 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 13:19 (jane)<\/b>For 9th October - keys for access <\/p>

09\/10\/2023 11:39 (sandra)<\/b>asked to reschedule grouting for Wednesday <\/p>

09\/10\/2023 11:42 (sandra)<\/b>with keys Wednesday <\/p>

09\/10\/2023 11:54 (alan)<\/b>Order replacement extractor fan<\/p>

10\/10\/2023 10:41 (travis)<\/b>Rake out existing floor grout and replace with New.<\/p>

11\/10\/2023 10:36 (sandra)<\/b>salad crisp drawer ordered 3 - 5 days delivery <\/p>

12\/10\/2023 10:52 (sandra)<\/b>requested access today 12th to fit extractor <\/p>

12\/10\/2023 11:17 (sandra)<\/b>confirmed for today <\/p>

12\/10\/2023 16:24 (alan)<\/b>Replace extractor fan in bathroom <\/p>

13\/10\/2023 10:50 (sandra)<\/b>waiting on date of delivery for fan and will book this with the salad drawer once delivered <\/p>

16\/10\/2023 15:15 (sandra)<\/b>salad drawer should be delivered before 12 and left outside apartment if not in <\/p>

17\/10\/2023 08:40 (travis)<\/b>Fridge crisping drawer delivered and broken drawer disposed off.<\/p>

17\/10\/2023 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57862","activity_ticket_id":"54615","ticket_reference":"HDT55700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Integrated fridge door not closing - collect keys for today ","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/09\/23","activity_end":"2023-09-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67241","activity_notes":"Integrated fridge door not closing - tenant will be home at 12 ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 15:28 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 08:21 (iain)<\/b>Refitted fridge door. <\/p>

19\/09\/2023 08:21 (iain)<\/b>New hinges ans seal on order.<\/p>

19\/09\/2023 09:30 (jane)<\/b>Door seal and hinges on order - 3 day lead-time <\/p>

27\/09\/2023 09:15 (sandra)<\/b>tenant home at 12 today <\/p>

27\/09\/2023 17:05 (iain)<\/b>New seal and hinges fitted to fridge.<\/p>

28\/09\/2023 07:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57863","activity_ticket_id":"54598","ticket_reference":"HDT55683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher and wine fridge not working ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/23","activity_end":"2023-09-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67242","activity_notes":"For Wednesday 27th September between 10am and 2pm, keys but knock first Dishwasher and wine fridge not working Tenant for the above has just reported issue with dishwasher and wine fridge.Tt does turn on (the display is visible, showing it is getting power), it doesn't seem to work. The same is true of the wine fridge. Both units are part of the kitchen island","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 12:44 (System)<\/b>Ticket Created<\/p>

15\/09\/2023 16:27 (jane)<\/b>Waiting on date from Repair Aid <\/p>

18\/09\/2023 13:23 (jane)<\/b>Requested access for Wednesday 27th Sept between 10am and 2pm <\/p>

18\/09\/2023 15:52 (jane)<\/b>Confirmed for Wednesday 27th September 10am to 2pmKeys but knock first <\/p>

27\/09\/2023 12:47 (roy)<\/b>Access for Repair Aid<\/p>

28\/09\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57864","activity_ticket_id":"54540","ticket_reference":"HDT55625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/23","activity_end":"2023-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67243","activity_notes":"Dean is attending on 19th September - New tenant moves in on 27th September-re silicon ensuite bathroom shower areas.-provide quote on blackout blinds to 3 bedrooms & single roller blinds to living room(current blinds are high up and difficult to adjust)A fresh coat of paint throughout. The Flat don't look too bad therefore a coat is good.There's one room with a small patch of leak stains.Please arrange for decorator to attend on the 19th Sept.New tenant due to move in on 26th Sept. ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2023 16:22 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 16:26 (sandra)<\/b>Please arrange for decorator to attend on the 19th Sept. New tenant due to move in on 26th Sept.<\/p>

19\/09\/2023 13:35 (iain)<\/b>Mastic shower cubicle and quote for blinds.<\/p>

21\/09\/2023 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57865","activity_ticket_id":"54605","ticket_reference":"HDT55690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55688 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2692","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2692","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/23","activity_end":"2023-10-03 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67244","activity_notes":"HDT55688 Follow-UpTo check the taps\/plumbing Tenant home for access on Tuesday morning 19th September ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 08:22 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 14:53 (jane)<\/b>Requested access for Wednesday 20th Sept between 12 and 6pm <\/p>

18\/09\/2023 16:29 (jane)<\/b>Plumber attending on Tuesday morning 19th September and Repair Aid attending on Wednesday between 12 and 6pm Tenant will give access for both dates <\/p>

19\/09\/2023 10:10 (michaelk)<\/b>Attended site to investigate leak beneath the kitchen sink. Traced the problem the dishwasher waste pipework, collected required materials and Re-attended site to complete the repair.Note, appliance engineer only has to investigate the drainage smell from the washing machine.2hrs labour plus parts, total 112.96 ex vat<\/p>

19\/09\/2023 16:11 (jane)<\/b>Repair Aid attending on Wednesday between 12 and 6pm - keys for access <\/p>

20\/09\/2023 13:48 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:18 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57866","activity_ticket_id":"54616","ticket_reference":"HDT55701","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/15791 - To clear blockage and replace leaking waste section to sink in downstairs kitchen ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/23","activity_end":"2023-09-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67245","activity_notes":"For Wednesday from 7am, cleaners will be on site to give accessIain attending too To clear blockage and replace leaking waste section to sink in downstairs kitchen ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 09:09 (jane)<\/b>For Wednesday morning 20th September from 7am, cleaners will give access <\/p>

20\/09\/2023 08:38 (iain)<\/b>To clear blokage.<\/p>

20\/09\/2023 08:43 (michael)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 08:18 (michaelk)<\/b>Attended site to complete quoted repairs to the baesment leaking kitchen sink. Completed work and left fully operational. 3hrs labour plus parts, total 205 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57867","activity_ticket_id":"54616","ticket_reference":"HDT55701","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/15791 - To clear blockage and replace leaking waste section to sink in downstairs kitchen ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/09\/23","activity_end":"2023-09-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67246","activity_notes":"For Wednesday from 7am, cleaners will give access - M Keenan replacing the pipework To clear blockage and replace leaking waste section to sink in downstairs kitchen ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 09:09 (jane)<\/b>For Wednesday morning 20th September from 7am, cleaners will give access <\/p>

20\/09\/2023 08:38 (iain)<\/b>To clear blokage.<\/p>

20\/09\/2023 08:43 (michael)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 08:18 (michaelk)<\/b>Attended site to complete quoted repairs to the baesment leaking kitchen sink. Completed work and left fully operational. 3hrs labour plus parts, total 205 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57868","activity_ticket_id":"54330","ticket_reference":"HDT55415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement window handle ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"1506","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1506","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/10\/23","activity_end":"2023-10-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67247","activity_notes":"Window needs making good in the living room following repairs TENANT HOME IN THE MORNING 9TH OCTOBER ","activity_timesheet":null,"ticket_notes_combined":"

03\/08\/2023 09:52 (System)<\/b>Ticket Created<\/p>

04\/08\/2023 10:38 (sandra)<\/b>tenant on holiday from Tuesday 8th <\/p>

04\/08\/2023 10:54 (sandra)<\/b>please attend once tenant goes away <\/p>

08\/08\/2023 09:12 (sandra)<\/b>tenant on holiday from Wednesday 9th <\/p>

09\/08\/2023 14:07 (travis)<\/b>In attendance with Lillian,Instructed to screw window shut.<\/p>

09\/08\/2023 15:43 (michael)<\/b>(Ticket Closed)<\/p>

18\/08\/2023 09:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/08\/2023 12:37 (sandra)<\/b>Can you book it in for the 11th September 2023 at 8.30am please<\/p>

05\/09\/2023 15:45 (sandra)<\/b>confirmed by phone with Lilian <\/p>

06\/09\/2023 15:26 (sandra)<\/b>tenant has cancelled 11th. Waiting Brian to confirm 19th\/20th<\/p>

12\/09\/2023 08:44 (jane)<\/b>Requested access for 8:30am on 19th September <\/p>

12\/09\/2023 09:03 (jane)<\/b>Tenant will be home to provide access at 8:30am on 19th September <\/p>

19\/09\/2023 10:09 (jane)<\/b>Window has been repaired, needs making good<\/p>

27\/09\/2023 10:13 (sandra)<\/b>emailed for access from 9th October <\/p>

27\/09\/2023 12:58 (sandra)<\/b>CONFIRMED 9TH DEAN MORNING <\/p>

10\/10\/2023 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57869","activity_ticket_id":"54617","ticket_reference":"HDT55702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and fit new window restrictors to first floor common parts and 3No lights out on the first floor common parts ","ticket_address_1":"5b Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5b Rupert Court ","cs_id":"1969","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1969","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/23","activity_end":"2023-09-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67248","activity_notes":" 3No lights out on the first floor common parts ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 10:48 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 08:36 (iain)<\/b>Supplied and fitted sash window restrictors in common parts.<\/p>

20\/09\/2023 14:28 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

20\/09\/2023 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57870","activity_ticket_id":"54617","ticket_reference":"HDT55702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and fit new window restrictors to first floor common parts and 3No lights out on the first floor common parts ","ticket_address_1":"5b Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5b Rupert Court ","cs_id":"1969","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1969","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/23","activity_end":"2023-09-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67249","activity_notes":"To supply and fit new window restrictors to first floor common parts ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 10:48 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 08:36 (iain)<\/b>Supplied and fitted sash window restrictors in common parts.<\/p>

20\/09\/2023 14:28 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

20\/09\/2023 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57871","activity_ticket_id":"54618","ticket_reference":"HDT55703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of health and safety works required ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"1266","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1266","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/09\/23","activity_end":"2023-09-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67250","activity_notes":"To supply and fit window restrictors with cables to second floor toilet window and fit sign to say 'No unauthorised access' to roof access ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 11:19 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 15:43 (travis)<\/b>H&S Works.<\/p>

21\/09\/2023 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57872","activity_ticket_id":"54619","ticket_reference":"HDT55704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of health and safety works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Macclesfield ","cs_id":"2057","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2057","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/23","activity_end":"2023-09-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67251","activity_notes":"List of health and safety worksGround floor window frame and window restrictors need replacing Door frame around electrical cupboard need replacing including lockFire extinguisher needs reinstating on wall to ground floor and new signage for this Ground floor entrance light out ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 11:51 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 14:25 (alan)<\/b>Look at lights in common parts order 3 replacement fittings <\/p>

22\/09\/2023 15:24 (jane)<\/b>Attending on Tuesday afternoon 26th September with new fittings <\/p>

26\/09\/2023 15:16 (travis)<\/b>List of works,Replace window frame \/sill,Archive around electric cupboard,Hasp & staple with lock(Code 4444),Fit extinguisher bracket and signage,Fire exit signage replaced.Window restrictor replaced..<\/p>

27\/09\/2023 14:36 (alan)<\/b>Return to site and replace 3 faulty light fittings in common parts <\/p>

27\/09\/2023 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57873","activity_ticket_id":"54619","ticket_reference":"HDT55704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of health and safety works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Macclesfield ","cs_id":"2057","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2057","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/23","activity_end":"2023-09-29 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67252","activity_notes":"List of health and safety worksGround floor entrance light out ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 11:51 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 14:25 (alan)<\/b>Look at lights in common parts order 3 replacement fittings <\/p>

22\/09\/2023 15:24 (jane)<\/b>Attending on Tuesday afternoon 26th September with new fittings <\/p>

26\/09\/2023 15:16 (travis)<\/b>List of works,Replace window frame \/sill,Archive around electric cupboard,Hasp & staple with lock(Code 4444),Fit extinguisher bracket and signage,Fire exit signage replaced.Window restrictor replaced..<\/p>

27\/09\/2023 14:36 (alan)<\/b>Return to site and replace 3 faulty light fittings in common parts <\/p>

27\/09\/2023 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57874","activity_ticket_id":"54620","ticket_reference":"HDT55705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of pre-tenancy works - 21st September ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/09\/23","activity_end":"2023-09-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67253","activity_notes":"List of pre-tenancy works - 21st September Attending on 25th September -a fresh coat of paint throughout Please inform the engineer to give Lilian a ring and she shall assist with access.","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2023 11:59 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 14:27 (jane)<\/b>Tenants moving in on Monday 2nd October <\/p>

21\/09\/2023 15:28 (iain)<\/b>Lilian would like a new toilet seat as well. Ordered.<\/p>

21\/09\/2023 15:44 (jane)<\/b>Toilet seat on order, expected in stock on Monday 25th September <\/p>

21\/09\/2023 16:09 (iain)<\/b>New mastic to shower trays. Toilet seat on order.<\/p>

25\/09\/2023 13:13 (sandra)<\/b>please enter with keys.26TH <\/p>

26\/09\/2023 11:07 (sandra)<\/b>toilet seat to be reordered. engineer took the wrong details <\/p>

26\/09\/2023 16:11 (iain)<\/b>List of works complete.Sourced, supplied and fitted new toilet seat.<\/p>

28\/09\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57875","activity_ticket_id":"54620","ticket_reference":"HDT55705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of pre-tenancy works - 21st September ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/09\/23","activity_end":"2023-09-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67254","activity_notes":"TOILET SEATTUESDAY 26TH WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 11:59 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 14:27 (jane)<\/b>Tenants moving in on Monday 2nd October <\/p>

21\/09\/2023 15:28 (iain)<\/b>Lilian would like a new toilet seat as well. Ordered.<\/p>

21\/09\/2023 15:44 (jane)<\/b>Toilet seat on order, expected in stock on Monday 25th September <\/p>

21\/09\/2023 16:09 (iain)<\/b>New mastic to shower trays. Toilet seat on order.<\/p>

25\/09\/2023 13:13 (sandra)<\/b>please enter with keys.26TH <\/p>

26\/09\/2023 11:07 (sandra)<\/b>toilet seat to be reordered. engineer took the wrong details <\/p>

26\/09\/2023 16:11 (iain)<\/b>List of works complete.Sourced, supplied and fitted new toilet seat.<\/p>

28\/09\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57876","activity_ticket_id":"54577","ticket_reference":"HDT55662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Vacant Unit - Ceiling to be boarded up - For tomorrow - Wednesday 13th September ","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/09\/23","activity_end":"2023-09-26 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67255","activity_notes":"Vacant Unit - To paint ceiling black ","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2023 15:51 (System)<\/b>Ticket Created<\/p>

13\/09\/2023 13:47 (travis)<\/b>Cut out and reboard damaged ceiling.<\/p>

13\/09\/2023 13:47 (travis)<\/b>Decoration required.<\/p>

13\/09\/2023 14:05 (jane)<\/b>(Ticket Closed)<\/p>

19\/09\/2023 13:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/09\/2023 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57877","activity_ticket_id":"54621","ticket_reference":"HDT55706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dryer not working - it is not spinning ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1756","cs_address_2":"66 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1756","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/09\/23","activity_end":"2023-09-27 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67256","activity_notes":"Dryer not working - it is not spinning ","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2023 14:02 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 15:32 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

20\/09\/2023 16:00 (jane)<\/b>For Wednesday, 27th of Sept in the morning 8am-12noon - waiting on access arrangements <\/p>

21\/09\/2023 10:43 (jane)<\/b>For Wednesday, 27th of Sept in the morning 8am-12noon - Tenant home for access <\/p>

28\/09\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57878","activity_ticket_id":"54622","ticket_reference":"HDT55707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out five yearly electrical inspection - Friday -29th Sept - 5 years electrical Inspection due- 12noon - Collect keys but knock first ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/23","activity_end":"2023-09-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67257","activity_notes":"To carry out five yearly electrical inspection - Friday -29th Sept - 5 years electrical Inspection due- 12noon - Collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 15:25 (System)<\/b>Ticket Created<\/p>

29\/09\/2023 10:56 (jane)<\/b>Engineer attending at 2pm today <\/p>

29\/09\/2023 16:22 (alan)<\/b>Electrical inspection <\/p>

29\/09\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57879","activity_ticket_id":"54623","ticket_reference":"HDT55708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine as it gets hot and doesn't wash clothes as expected - Wednesday, 27th of Sept in the morning 8-12pm - Tenant home for access ","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/09\/23","activity_end":"2023-09-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67258","activity_notes":"Washing machine as it gets hot and doesn't wash clothes as expected - Wednesday, 27th of Sept in the morning 8-12pm - Tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2023 15:35 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 15:37 (jane)<\/b>Wednesday, 27th of Sept in the morning 8-12pm - Tenant home for access<\/p>

29\/09\/2023 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57880","activity_ticket_id":"54624","ticket_reference":"HDT55709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Take meter readings - For Wednesday 20th September ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/23","activity_end":"2023-09-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67259","activity_notes":"Whilst they are on site tomorrow, could the engineer take meter readings for me please?Electric meter: Inside Flat- cupboard at top of staircase MSN 19L4171057Gas meter: inside main room of apartment E6S27045151961","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2023 15:42 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57881","activity_ticket_id":"54605","ticket_reference":"HDT55690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55688 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2692","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2692","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/09\/23","activity_end":"2023-09-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67260","activity_notes":"HDT55688 Follow-UpWashing machine needs checking Wednesday, 20th of Sept in the afternoon 12-6pmKeys for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 08:22 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 14:53 (jane)<\/b>Requested access for Wednesday 20th Sept between 12 and 6pm <\/p>

18\/09\/2023 16:29 (jane)<\/b>Plumber attending on Tuesday morning 19th September and Repair Aid attending on Wednesday between 12 and 6pm Tenant will give access for both dates <\/p>

19\/09\/2023 10:10 (michaelk)<\/b>Attended site to investigate leak beneath the kitchen sink. Traced the problem the dishwasher waste pipework, collected required materials and Re-attended site to complete the repair.Note, appliance engineer only has to investigate the drainage smell from the washing machine.2hrs labour plus parts, total 112.96 ex vat<\/p>

19\/09\/2023 16:11 (jane)<\/b>Repair Aid attending on Wednesday between 12 and 6pm - keys for access <\/p>

20\/09\/2023 13:48 (jane)<\/b>(Ticket Closed)<\/p>

21\/09\/2023 09:18 (iain)<\/b>Repairaid.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57882","activity_ticket_id":"54625","ticket_reference":"HDT55710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15776 - Replacement Ceiling:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1st Floor","cs_id":"2687","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"2687","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/09\/23","activity_end":"2023-09-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67261","activity_notes":"Replacement Ceiling.confirmed for tomorrow - Wednesday 27th","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 16:52 (jane)<\/b>Polly at London Smiling has asked if you can coordinate a date\/time directly with her since it will have to be booked around patients? Her number is 07789 756457.<\/p>

21\/09\/2023 14:35 (jane)<\/b>Arranging for Wednesday 27th September with Polly, we need to know if the store-room will empty <\/p>

22\/09\/2023 09:57 (jane)<\/b>Polly from London Smiling has sent an email saying there are two ceilings now, one in the surgery and one in the office, engineer is going to call into the dentist to check and take pictures for clarification before we can book in <\/p>

26\/09\/2023 16:16 (sandra)<\/b>confirmed Wednesday 27th<\/p>

27\/09\/2023 15:53 (travis)<\/b>Board & plaster ceiling.<\/p>

05\/10\/2023 06:59 (dean)<\/b>Done 360.00<\/p>

05\/10\/2023 07:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57883","activity_ticket_id":"54626","ticket_reference":"HDT55711","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works - New tenant moves in on Friday morning 22nd September ","ticket_address_1":"Flat 6, 126 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/23","activity_end":"2023-09-20 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67262","activity_notes":"List of works - New tenant moves in on Friday morning 22nd September - Iain is looking at the blinds I have a number of blinds that are in dire need of attention and need a quote to fix\/replace. New tenant is moving in first thing Friday morning so ideally if you could visit tomorrow or day after we would we be able to get you in without any delay. Blind in the en-suit bedroom (right hand side on the corridor) is not staying up and the top cover will need attention\/reattaching. Blind in the en-suit bedroom will need changing. Slates are broken, worn and the tilt wand is not functioning. Blind in the kitchen diner (single window facing 10 SP light well) tilting wand is snapped. Slates cannot tilt. Cord also does not lower the blind.The extractor fan above the gas stove has slight issues as well:Lights are not coming on the 1st and 2nd fan setting does not respond at all.","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 16:30 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 16:34 (jane)<\/b>Attending tomorrow\/Thursday - New tenant moves in on Friday morning 22nd September <\/p>

20\/09\/2023 11:37 (iain)<\/b>Quote for blinds.<\/p>

20\/09\/2023 14:30 (alan)<\/b>1. Ensure kitchen extractor fan works and replace 2 blown lamps in extractor 2. Unblock bathroom sinks <\/p>

20\/09\/2023 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57884","activity_ticket_id":"54626","ticket_reference":"HDT55711","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works - New tenant moves in on Friday morning 22nd September ","ticket_address_1":"Flat 6, 126 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/09\/23","activity_end":"2023-09-21 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67263","activity_notes":"List of works - New tenant moves in on Friday morning 22nd September I have a number of blinds that are in dire need of attention and need a quote to fix\/replace. New tenant is moving in first thing Friday morning so ideally if you could visit tomorrow or day after we would we be able to get you in without any delay. Blind in the en-suit bedroom (right hand side on the corridor) is not staying up and the top cover will need attention\/reattaching. Blind in the en-suit bedroom will need changing. Slates are broken, worn and the tilt wand is not functioning. Blind in the kitchen diner (single window facing 10 SP light well) tilting wand is snapped. Slates cannot tilt. Cord also does not lower the blind.The extractor fan above the gas stove has slight issues as well:Lights are not coming on the 1st and 2nd fan setting does not respond at all.","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 16:30 (System)<\/b>Ticket Created<\/p>

19\/09\/2023 16:34 (jane)<\/b>Attending tomorrow\/Thursday - New tenant moves in on Friday morning 22nd September <\/p>

20\/09\/2023 11:37 (iain)<\/b>Quote for blinds.<\/p>

20\/09\/2023 14:30 (alan)<\/b>1. Ensure kitchen extractor fan works and replace 2 blown lamps in extractor 2. Unblock bathroom sinks <\/p>

20\/09\/2023 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57885","activity_ticket_id":"54627","ticket_reference":"HDT55712","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"PAT testing ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/23","activity_end":"2023-09-28 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67264","activity_notes":"PAT testing For Thursday 28th September Report to Randall ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 09:26 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 13:44 (jane)<\/b>Emailed Randall to say we attending on Thursday 28th September <\/p>

28\/09\/2023 14:38 (jane)<\/b>(Ticket Closed)<\/p>

29\/09\/2023 07:35 (roy)<\/b>Pat test<\/p>

29\/09\/2023 08:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57886","activity_ticket_id":"54628","ticket_reference":"HDT55713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15794 - Replacement ventilation units ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/23","activity_end":"2023-10-11 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67265","activity_notes":"Replacement ventilation unit","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 09:37 (jane)<\/b>Alan taking final measurements for new ventilation unit on Friday 22nd September and then we will order <\/p>

28\/09\/2023 13:30 (jane)<\/b>Have sent an email to Nuaire to order 1No wall mounted MVHR unit - awaiting pro-forma <\/p>

28\/09\/2023 14:25 (jane)<\/b>Wall mounted MVHR on order - hoping to be delivered end of next week <\/p>

05\/10\/2023 14:13 (sandra)<\/b>booked for 11th but tenant is away from 6th til 13th keys <\/p>

11\/10\/2023 13:22 (alan)<\/b>Quoted works <\/p>

11\/10\/2023 14:12 (jane)<\/b>(Ticket Closed)<\/p>

11\/10\/2023 14:12 (roy)<\/b>With Alan, repkace AHU<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57887","activity_ticket_id":"54629","ticket_reference":"HDT55714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty boiler - keys for access but knock first ","ticket_address_1":"Flat 4.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.2, 28 Lisle Street ","cs_id":"1216","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/23","activity_end":"2023-09-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67266","activity_notes":"Faulty boiler - keys for access but knock first ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 09:43 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 06:25 (michaelk)<\/b>Attended site to investigate reported boiler fault. Checked fault history and stripped down the burner to identify the cause of the ignition problems. I was unable to adjust the CO2 ratio and would recommend changing the gas valve to resolve the intermittent fault. The electrode ans seal will also be changed at the same time. Quote to be forwarded, 2hrs labour 105<\/p>

21\/09\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57888","activity_ticket_id":"54630","ticket_reference":"HDT55715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical and plumbing issues - For Friday morning at 9am - Tenant home ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/23","activity_end":"2023-10-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67267","activity_notes":"TENANT IS AWAY FROM 6TH - 13TH SO COLLECT KEYS -Two ceiling light bulbs - one in the hall and one in the bathroom - need replacing.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 10:04 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 10:05 (jane)<\/b>For Friday 22nd September at 9am <\/p>

22\/09\/2023 10:01 (alan)<\/b>Order 2 replacement light fittings <\/p>

22\/09\/2023 15:56 (michaelk)<\/b>Attended site to investigate the kitchen tap letting-by. The tap insert however couldn't be removed due to corrosion, this means the tap will need to be replaced. I will forward a quote to replace.<\/p>

27\/09\/2023 09:38 (jane)<\/b>3No x transformers on order <\/p>

28\/09\/2023 10:34 (sandra)<\/b>ordered 27th - 3 - 4 days <\/p>

05\/10\/2023 10:42 (sandra)<\/b>tenant is away between 6th - 13th and wants all work done in this period <\/p>

05\/10\/2023 14:13 (sandra)<\/b>booked for 11th <\/p>

11\/10\/2023 15:49 (alan)<\/b>Replace 2 faulty LED down lighters <\/p>

11\/10\/2023 15:49 (alan)<\/b>Replace 2 faulty LED down lighters <\/p>

11\/10\/2023 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57889","activity_ticket_id":"54630","ticket_reference":"HDT55715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical and plumbing issues - For Friday morning at 9am - Tenant home ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/23","activity_end":"2023-09-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67268","activity_notes":"Electrical and plumbing issues - For Friday morning at 9am - Tenant home The kitchen sink faucet leaks slightly (drop after drop after drop non-stop). -Two ceiling light bulbs - one in the hall and one in the bathroom - need replacing. (Alan)-One light bulb in the fridge needs replacing. Tenant has been informed it's his responsibility to replace ()Alan)","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 10:04 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 10:05 (jane)<\/b>For Friday 22nd September at 9am <\/p>

22\/09\/2023 10:01 (alan)<\/b>Order 2 replacement light fittings <\/p>

22\/09\/2023 15:56 (michaelk)<\/b>Attended site to investigate the kitchen tap letting-by. The tap insert however couldn't be removed due to corrosion, this means the tap will need to be replaced. I will forward a quote to replace.<\/p>

27\/09\/2023 09:38 (jane)<\/b>3No x transformers on order <\/p>

28\/09\/2023 10:34 (sandra)<\/b>ordered 27th - 3 - 4 days <\/p>

05\/10\/2023 10:42 (sandra)<\/b>tenant is away between 6th - 13th and wants all work done in this period <\/p>

05\/10\/2023 14:13 (sandra)<\/b>booked for 11th <\/p>

11\/10\/2023 15:49 (alan)<\/b>Replace 2 faulty LED down lighters <\/p>

11\/10\/2023 15:49 (alan)<\/b>Replace 2 faulty LED down lighters <\/p>

11\/10\/2023 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57890","activity_ticket_id":"54631","ticket_reference":"HDT55716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To redec the living room ceiling - 3rd October - Collect keys from security ","ticket_address_1":"Flat 1, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1740","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1740","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/10\/23","activity_end":"2023-10-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67269","activity_notes":"To redec the living room ceiling - tenant is away from 6th til the 13th. collect keys ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 10:19 (System)<\/b>Ticket Created<\/p>

27\/09\/2023 09:57 (sandra)<\/b>On October 3rd I will most likely be present in the flat therefore I think we will have to reschedule the repainting until I'm away next time.Just wanted to let you know as early as possible.If that's OK, I will liaise with Lilian when the next window of opportunity presents itself.<\/p>

04\/10\/2023 14:22 (sandra)<\/b>Also, I'm going away this Friday, October 6, and will return very late next Friday, October 13. Do we want to schedule living room ceiling repainting this time? Or we can do it next time.<\/p>

10\/10\/2023 11:30 (dean)<\/b>Done 170.00<\/p>

10\/10\/2023 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57891","activity_ticket_id":"54632","ticket_reference":"HDT55717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement light out and basement needs clearing of boxes etc ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/23","activity_end":"2023-09-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67270","activity_notes":"Basement light out basement needs clearing of boxes etc (Travis) ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 11:17 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 14:26 (alan)<\/b>Replace 3 blown lamps in basement common parts <\/p>

21\/09\/2023 15:10 (iain)<\/b>Clear items.<\/p>

21\/09\/2023 15:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57892","activity_ticket_id":"54632","ticket_reference":"HDT55717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement light out and basement needs clearing of boxes etc ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/23","activity_end":"2023-09-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67271","activity_notes":"Basement needs clearing of boxes etc ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 11:17 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 14:26 (alan)<\/b>Replace 3 blown lamps in basement common parts <\/p>

21\/09\/2023 15:10 (iain)<\/b>Clear items.<\/p>

21\/09\/2023 15:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57893","activity_ticket_id":"54633","ticket_reference":"HDT55718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety Works ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/23","activity_end":"2023-09-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67272","activity_notes":"Health and Safety WorksLights out first floor and top floor Bracket required for fire extinguisher (Travis)Lock on cupboard near entrance needs replacing (Travis)","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 11:31 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 14:27 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

21\/09\/2023 15:12 (iain)<\/b>Supplied and fitted FB2 lock and FE bracket.<\/p>

21\/09\/2023 15:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57894","activity_ticket_id":"54633","ticket_reference":"HDT55718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety Works ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street ","cs_id":"1218","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1218","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/23","activity_end":"2023-09-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67273","activity_notes":"Health and Safety WorksLights out first floor and top floor (Alan)Bracket required for fire extinguisher Lock on cupboard near entrance needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 11:31 (System)<\/b>Ticket Created<\/p>

20\/09\/2023 14:27 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

21\/09\/2023 15:12 (iain)<\/b>Supplied and fitted FB2 lock and FE bracket.<\/p>

21\/09\/2023 15:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57895","activity_ticket_id":"54634","ticket_reference":"HDT55719","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To supply and fit door brushes on the base of the front doors - Report to porter - on Tuesday 26th September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/23","activity_end":"2023-09-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67274","activity_notes":"To supply and fit door brushes on the base of the front doors - Report to porter - on Tuesday 26th September Can we have two door brushes fitted on the base of the doors also to act as a draught excluder please as its really cold for the porter in the winter who sits by itCan they make sure that they are heavy duty type that work to stop the draughts please","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 14:33 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 09:02 (travis)<\/b>Draught proofing.<\/p>

26\/09\/2023 09:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57896","activity_ticket_id":"54635","ticket_reference":"HDT55720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Vacant flat - Pre termination List - New tenant on the 3rd October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2 ","cs_id":"2634","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2634","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/09\/23","activity_end":"2023-09-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67275","activity_notes":"List of works - Vacant flat - Pre termination List - New tenant on the 3rd October -A coat of paint throughout the Flat.Please collect keys from the security office.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 16:18 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 15:28 (jane)<\/b>Electrician attending on Monday 25th September in the afternoon <\/p>

26\/09\/2023 09:42 (alan)<\/b>Investigate extractor hood not working test thought and replace faulty switch in appliances switch panel<\/p>

27\/09\/2023 10:06 (sandra)<\/b>Dean booked for 28th<\/p>

28\/09\/2023 17:02 (dean)<\/b>Done 390.00<\/p>

29\/09\/2023 07:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57897","activity_ticket_id":"54635","ticket_reference":"HDT55720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Vacant flat - Pre termination List - New tenant on the 3rd October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2 ","cs_id":"2634","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2634","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/23","activity_end":"2023-09-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67276","activity_notes":"List of works - Vacant flat - Pre termination List - New tenant on the 3rd October -A coat of paint throughout the Flat.-Cooker hood\/lights ( please check if it's functioning. I turn it on but no sound or lights) Please collect keys from the security office.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 16:18 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 15:28 (jane)<\/b>Electrician attending on Monday 25th September in the afternoon <\/p>

26\/09\/2023 09:42 (alan)<\/b>Investigate extractor hood not working test thought and replace faulty switch in appliances switch panel<\/p>

27\/09\/2023 10:06 (sandra)<\/b>Dean booked for 28th<\/p>

28\/09\/2023 17:02 (dean)<\/b>Done 390.00<\/p>

29\/09\/2023 07:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57898","activity_ticket_id":"54636","ticket_reference":"HDT55721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent leak into restaurant Fernandos - Commercial Unit - Collect keys for Flats 8, 9 and Flat 10 flats above - Toilet also leaking in Flat 9 (tenant home)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Goodwins House, 55-58 St Martins Lane ","cs_id":"1604","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1604","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/09\/23","activity_end":"2023-09-21 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67277","activity_notes":"Urgent leak into restaurant Fernandos - Commercial Unit - Collect keys for Flats 8, 9 and Flat 10 ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 10:30 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 15:13 (iain)<\/b>Checked all flats above but no evidence of any leaks. Will monitor.<\/p>

21\/09\/2023 15:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57899","activity_ticket_id":"54637","ticket_reference":"HDT55722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls and plumbing checks - 28th September - Tenant vacating - Collect keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/23","activity_end":"2023-09-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67278","activity_notes":"Electrical boilers and controls and plumbing checks 28th September - Tenant vacating - Collect keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 14:13 (jane)<\/b>28th September - Tenant vacating - Collect keys<\/p>

28\/09\/2023 11:12 (sandra)<\/b>29th<\/p>

29\/09\/2023 11:33 (michaelk)<\/b>Attended site to inspect the plumbing and report any issues. Iain has replaced the shower seal and there sre no further issues to report, apart from cleaning. The smoke and heat alarms fitted are out of date and I have already ordered the replacements which should see us return either Monday or Tuesday of next week to upgrade. 35<\/p>

04\/10\/2023 06:25 (michaelk)<\/b>Job has already been closed down.<\/p>

04\/10\/2023 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57900","activity_ticket_id":"54638","ticket_reference":"HDT55723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the current temperature and adjust it to 50 degree - For Monday 25th September from 4pm, tenant will be home for access ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2257","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2257","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/23","activity_end":"2023-09-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67279","activity_notes":"To check the current temperature and adjust it to 50 degree - ForWednesday 27th at 1pm with tenant ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 11:58 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 11:58 (jane)<\/b>Monday 25th September from 4pm, tenant will be home for access<\/p>

26\/09\/2023 16:31 (sandra)<\/b>1pm Wednesday 27th with tenant <\/p>

28\/09\/2023 06:40 (michaelk)<\/b>Attended site to investigate shower and water temperature throughout the flat. Recorded mains inlet temp at 19.4c, hot water temperature at the sink was 60.5c with the stored setpoint at the water heater being 55c.The shower was stripped down and the temperature maximum setpoint was increased to 44c. 3hrs labour 155<\/p>

28\/09\/2023 07:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57901","activity_ticket_id":"54639","ticket_reference":"HDT55724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower drain clogged, slow draining and toilet seat broken - For Friday 22nd September at 1:30pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"2460","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2460","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/09\/23","activity_end":"2023-09-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67280","activity_notes":"Shower drain clogged, slow draining and toilet seat broken ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 12:56 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 14:13 (jane)<\/b>For Friday 22nd September at 1:30pm<\/p>

22\/09\/2023 15:49 (michaelk)<\/b>Attended site to investigate shower drainage and toilet seat fault. Cleared the shower waste and corrected the flow problem. The toilet seat will need to be ordered due to the size. 2hrs labour 105<\/p>

28\/09\/2023 11:30 (sandra)<\/b>access requested for 29th <\/p>

28\/09\/2023 12:41 (sandra)<\/b>1pm on 29th with tenant <\/p>

29\/09\/2023 13:58 (michaelk)<\/b>Collected replacement toilet and attended site to replace the toilet seat. Completed work and left in full working order. 2hrs labour plus materials, total 161.50<\/p>

29\/09\/2023 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57902","activity_ticket_id":"54640","ticket_reference":"HDT55725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting out - For today ","ticket_address_1":"19-23 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19-23 Charlotte Street","cs_id":"1225","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1225","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/09\/23","activity_end":"2023-09-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67281","activity_notes":"We received this job last night for the residential stairwell lights, Im not sure if Its in the 19 Charlotte Street side of the building or the 23 Charlotte Street side of the buildingThere are no lights at all in the corridor areas of the block, so it is pitch black. Someone has been and fitted new lights on all of the floors in the communal areas but they will not switch on in the evening- so no lights at all. As you can imagine it is quite dangerous as you cannot see to walk up the stairs. Can someone please take a look. ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 13:08 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 13:47 (alan)<\/b>Investigate lights not working in common parts of 23 Charlotte st fault found to be emergency light test key switch to have been left in the off position (probably following emergency light test)Switch back on and leave all lights working Checked lights at 19 Charlotte Street and all lights are working <\/p>

21\/09\/2023 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57903","activity_ticket_id":"54641","ticket_reference":"HDT55726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15799 - Removal of previous tenants unwanted items ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/23","activity_end":"2023-09-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67282","activity_notes":"Removal of previous tenants unwanted items For Friday morning 22nd September ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 13:39 (jane)<\/b>For Friday morning 22nd September <\/p>

22\/09\/2023 10:49 (travis)<\/b>Clearance <\/p>

22\/09\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>

22\/09\/2023 15:08 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57904","activity_ticket_id":"54641","ticket_reference":"HDT55726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15799 - Removal of previous tenants unwanted items ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/23","activity_end":"2023-09-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67283","activity_notes":"Removal of previous tenants unwanted items For Friday morning 22nd September ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 13:39 (jane)<\/b>For Friday morning 22nd September <\/p>

22\/09\/2023 10:49 (travis)<\/b>Clearance <\/p>

22\/09\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>

22\/09\/2023 15:08 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57905","activity_ticket_id":"54642","ticket_reference":"HDT55727","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Lights out to basement rear office ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/23","activity_end":"2023-09-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67284","activity_notes":"Lights out to basement rear office ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 14:45 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 14:46 (jane)<\/b>Attending early tomorrow morning <\/p>

22\/09\/2023 10:02 (alan)<\/b>Replace blown lamps basement rear office area<\/p>

22\/09\/2023 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57906","activity_ticket_id":"54643","ticket_reference":"HDT55728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Plumbing checks and smoke alarm - For before 9:30am on Friday morning 22nd September ","ticket_address_1":"Flat 1, 5 Charlotte Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 5 Charlotte Place ","cs_id":"1472","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1472","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/23","activity_end":"2023-09-22 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67285","activity_notes":"Plumbing checks and smoke alarm - For before 9:30am on Friday morning 22nd September Can we just book a plumbing check in this flat?Also could you take a look at the smoke alarm? Couldnt see clearly if is expired.Could you take snapshot of it and send it me and if in case is expired change straight away?","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 15:32 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 15:33 (jane)<\/b>For before 9:30am on Friday morning 22nd September<\/p>

22\/09\/2023 15:54 (michaelk)<\/b>Attended site to inspect the plumbing. There was a leak found on the basin which had leaked across the bathroom floor. The leak was rectified and there were no other issues found.Note; the isolation valves to this flat require changing at a later date as they give no safe isolation. The smoke alarm in the flat is in date until 2030. 2hrs labour 105<\/p>

22\/09\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57907","activity_ticket_id":"54644","ticket_reference":"HDT55729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 ","cs_id":"2696","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2696","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/23","activity_end":"2023-09-22 07:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67286","activity_notes":"Blocked toilet:","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 07:31 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 09:09 (roy)<\/b>Toilet blocked.Cleared blockage, cleaned and tested.All ok<\/p>

22\/09\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57908","activity_ticket_id":"54645","ticket_reference":"HDT55730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak - Access from 11am today ","ticket_address_1":"Flat 4, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/23","activity_end":"2023-09-22 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67287","activity_notes":"To attend to leak Our housekeeper reported a leak on the floor in the hallway bathroom in the apartment. We have checked and it does not seem to come from the toilet. I have attached photos for your reference. Can someone check tomorrow? We can provide access any time after 11 am.","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 08:38 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 15:51 (michaelk)<\/b>Attended site to investigate reported leak in the bathroom. Cleared water found on the floor and ran all the services and drainage. There was no leak found which may have been caused by the guests. 2hrs labour 105<\/p>

22\/09\/2023 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57909","activity_ticket_id":"54646","ticket_reference":"HDT55731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of tenants items but leave the armchair and chessboard - Keys for access for today - Can these items be moved to top floor flat 48 Chandos","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/09\/23","activity_end":"2023-09-22 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67288","activity_notes":"Removal of tenants items but leave the armchair and chessboard - Keys for access for today ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 09:13 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 15:07 (travis)<\/b>Removal of items,Delivered into storage.<\/p>

22\/09\/2023 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57910","activity_ticket_id":"54647","ticket_reference":"HDT55732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked gutter - water was gushing down the side of the building ","ticket_address_1":"28 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"28 Rupert Street","cs_id":"2214","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DJ","ticket_client_site":"2214","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/23","activity_end":"2023-09-22 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67289","activity_notes":"Blocked gutter - water was gushing down the side of the building ","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2023 09:20 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57911","activity_ticket_id":"54648","ticket_reference":"HDT55733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smoke alarm battery replacement - Tenant will be home ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/23","activity_end":"2023-09-22 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67290","activity_notes":"Smoke alarm battery replacement - Tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 09:40 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 15:13 (alan)<\/b>Investigate no mains supply to smoke alarms in flat Test through and found broken neutral connection repair and leave working <\/p>

22\/09\/2023 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57912","activity_ticket_id":"54649","ticket_reference":"HDT55734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace tap insert ","ticket_address_1":"Flat 2, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, 43 Goodge Street ","cs_id":"2369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2369","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/23","activity_end":"2023-10-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67291","activity_notes":"To replace tap insert ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 10:25 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 14:53 (jane)<\/b>Requested access for Monday morning <\/p>

25\/09\/2023 09:03 (sandra)<\/b>tenant wants to have a new tap. Emailed for access today <\/p>

25\/09\/2023 16:07 (michaelk)<\/b>Attended site to investigate reported tap issues. The kitchen sink requires a new aerator that has been ordered. The basin tap requires changing, will be quoted. 2hrs labour 105<\/p>

28\/09\/2023 11:15 (sandra)<\/b>Monday 2nd <\/p>

28\/09\/2023 11:23 (sandra)<\/b>access requested for Monday 2nd <\/p>

02\/10\/2023 13:13 (sandra)<\/b>rescheduled for the 3rd 11 - 4pm <\/p>

04\/10\/2023 06:28 (michaelk)<\/b>Completed job when completing basin tap installation. Hdt 55757<\/p>

04\/10\/2023 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57913","activity_ticket_id":"54651","ticket_reference":"HDT55736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check fridge not working ","ticket_address_1":"FLAT 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"FLAT 3.2","cs_id":"1323","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1323","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/23","activity_end":"2023-09-22 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67292","activity_notes":"To check fridge not working ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 11:22 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 12:16 (alan)<\/b>Repair loose connection to fuse spur suppling fridge, test and leave working <\/p>

22\/09\/2023 12:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57914","activity_ticket_id":"54650","ticket_reference":"HDT55735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush is not working and leak is still on going ","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9","cs_id":"1508","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1508","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/09\/23","activity_end":"2023-09-22 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67293","activity_notes":"Toilet flush is not working and leak is still on going For 12noon today, tenant needs to leave at 1:30PM","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 11:18 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 16:03 (iain)<\/b>Supplied and fitted new syphon.<\/p>

22\/09\/2023 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57915","activity_ticket_id":"54652","ticket_reference":"HDT55737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fill up the gaps and redecorate the stained woodwork -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/10\/23","activity_end":"2023-10-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67294","activity_notes":"To fill up the gaps and redecorate the stained woodwork - FOR 9th October from 11am ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 11:28 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 11:29 (jane)<\/b>9th October from 11am <\/p>

27\/09\/2023 10:28 (sandra)<\/b>I have a request to move this to the 29\/10 at 11am as the current guest wants to extend their stay.asked for Monday 30th<\/p>

04\/10\/2023 10:33 (sandra)<\/b>confirmed 30th<\/p>

02\/11\/2023 09:56 (dean)<\/b>Done 260.00<\/p>

02\/11\/2023 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57916","activity_ticket_id":"54653","ticket_reference":"HDT55738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts lighting not working ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"2111","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2111","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/23","activity_end":"2023-09-22 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67295","activity_notes":"Common parts lighting not working ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 11:41 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 12:14 (alan)<\/b>Investigate lights not working in common parts Fault found emergency light test key switch to have been left switch off following test<\/p>

22\/09\/2023 12:14 (alan)<\/b>Investigate lights not working in common parts Fault found emergency light test key switch to have been left switch off following test<\/p>

22\/09\/2023 12:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57917","activity_ticket_id":"54654","ticket_reference":"HDT55739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty smoke detector - For between 3 and 4pm today ","ticket_address_1":"Flat 3, 34a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/23","activity_end":"2023-09-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67296","activity_notes":"Faulty smoke detector - For between 3 and 4pm today ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 11:44 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 15:14 (alan)<\/b>Replace batteries is both smoke alarm in flat <\/p>

22\/09\/2023 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57918","activity_ticket_id":"54655","ticket_reference":"HDT55740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and fit new under door bristles for MONDAY 25th September - To call Lilian who will explain what is required ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/23","activity_end":"2023-09-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67297","activity_notes":"To supply and fit new under door bristles for MONDAY 25th September - To call Lilian who will explain what is required ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 12:16 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 12:10 (travis)<\/b>Draught proofing to fire escape doors 1.1 & 2.1 also fire exit door has had a weather bar fitted externally and decorated..<\/p>

25\/09\/2023 12:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57919","activity_ticket_id":"54656","ticket_reference":"HDT55741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Door and Flat B - To supply and fit new under door bristles for MONDAY 25th September - To call Lilian who will explain what is required ","ticket_address_1":"5b Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5b Rupert Court ","cs_id":"1969","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1969","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/23","activity_end":"2023-09-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67298","activity_notes":"To the Main Door and Flat B - To supply and fit new under door bristles for MONDAY 25th September - To call Lilian who will explain what is required ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 12:19 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 12:12 (travis)<\/b>External weather bar fitted to entrance door, decorated,Draught seal fitted to apartment B.<\/p>

25\/09\/2023 12:12 (travis)<\/b>External weather bar fitted to entrance door, decorated,Draught seal fitted to apartment B.<\/p>

25\/09\/2023 12:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57920","activity_ticket_id":"54657","ticket_reference":"HDT55742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15800 - Replacement integrated washer\/dryer ","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2693","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2693","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/10\/23","activity_end":"2023-10-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67299","activity_notes":"Rescheduled for Wednesday 4th October between 10 and 2pm - delivery address of 17 Catherine Street, WC2B 5JSReplacement integrated washer\/dryer Appliance Online will take away the old appliance and delivery the new one, if you can get the old appliance ready to be taken away at street level, thanks ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 12:51 (jane)<\/b>Requesting access for Thursday 28th September between 10am and 2pm, then will arrange with AO.com<\/p>

22\/09\/2023 15:07 (jane)<\/b>Tenant has requested access for Friday 29th September between 10am and 2pm, she will be home for access <\/p>

26\/09\/2023 11:55 (jane)<\/b>Appliance ordered for Friday 29th September between 10am and 2pm, tenant will be home for access <\/p>

29\/09\/2023 14:33 (jane)<\/b>Rescheduled for Wednesday 4th October between 10 and 2pm - delivery address of 17 Catherine Street, WC2B 5JS<\/p>

29\/09\/2023 15:49 (roy)<\/b>Remove washing machineReturned to cap off valve due to machine not being delivered <\/p>

29\/09\/2023 16:36 (iain)<\/b>Washing machine removed. Unable to deliver new machine. Rebooked for Wednesday.<\/p>

04\/10\/2023 15:59 (iain)<\/b>New integrated washer\/dryer.<\/p>

04\/10\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57921","activity_ticket_id":"54658","ticket_reference":"HDT55743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower door issues and mould in bathroom - check extractor fan ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/23","activity_end":"2023-09-22 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67300","activity_notes":"Shower door issues ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 14:46 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 16:06 (jane)<\/b>Attending to shower screen today and electrician looking at the extractor fan on Monday afternoon 25th September <\/p>

22\/09\/2023 16:22 (michaelk)<\/b>Attended site to inspect the shower doors. Found that the lower runners were damaged. Collected universal runners, fitted and left in full working order. 2hrs labour plus parts, total 141.40 ex vat.<\/p>

22\/09\/2023 16:23 (jane)<\/b>Electrician looking at the extractor fan on Monday afternoon 25th September<\/p>

26\/09\/2023 09:44 (alan)<\/b>Check extractor fans in bathrooms both fans found not to be working Quote to replace<\/p>

26\/09\/2023 09:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57922","activity_ticket_id":"54658","ticket_reference":"HDT55743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower door issues and mould in bathroom - check extractor fan ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/23","activity_end":"2023-09-25 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67301","activity_notes":"Alan - Lilian has confirmed for Monday afternoon Shower door issues (M Keenan)and mould in bathroom - check extractor fan ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 14:46 (System)<\/b>Ticket Created<\/p>

22\/09\/2023 16:06 (jane)<\/b>Attending to shower screen today and electrician looking at the extractor fan on Monday afternoon 25th September <\/p>

22\/09\/2023 16:22 (michaelk)<\/b>Attended site to inspect the shower doors. Found that the lower runners were damaged. Collected universal runners, fitted and left in full working order. 2hrs labour plus parts, total 141.40 ex vat.<\/p>

22\/09\/2023 16:23 (jane)<\/b>Electrician looking at the extractor fan on Monday afternoon 25th September<\/p>

26\/09\/2023 09:44 (alan)<\/b>Check extractor fans in bathrooms both fans found not to be working Quote to replace<\/p>

26\/09\/2023 09:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57923","activity_ticket_id":"54591","ticket_reference":"HDT55676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Plumbing checks and alarms completed","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/23","activity_end":"2023-09-29 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67302","activity_notes":"Pre-termination Inspection List - Vacant on Tuesday 26th September please add the below to the list:-check all detectors.-electric heating ServiceCollect keys ","activity_timesheet":null,"ticket_notes_combined":"

14\/09\/2023 16:45 (System)<\/b>Ticket Created<\/p>

14\/09\/2023 16:46 (jane)<\/b>Pre-termination Inspection List - 28th September - No quotation required<\/p>

22\/09\/2023 16:03 (jane)<\/b>The tenant is out by Monday. You can arrange to start on Tuesday 26th <\/p>

28\/09\/2023 11:11 (sandra)<\/b>29th<\/p>

29\/09\/2023 13:54 (michaelk)<\/b>Job complete<\/p>

04\/10\/2023 15:35 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2023 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/10\/2023 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57924","activity_ticket_id":"54639","ticket_reference":"HDT55724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower drain clogged, slow draining and toilet seat broken - For Friday 22nd September at 1:30pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"2460","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2460","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/23","activity_end":"2023-09-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67303","activity_notes":"Toilet seat to be ordered 29th tenant can provide access at 1pm ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 12:56 (System)<\/b>Ticket Created<\/p>

21\/09\/2023 14:13 (jane)<\/b>For Friday 22nd September at 1:30pm<\/p>

22\/09\/2023 15:49 (michaelk)<\/b>Attended site to investigate shower drainage and toilet seat fault. Cleared the shower waste and corrected the flow problem. The toilet seat will need to be ordered due to the size. 2hrs labour 105<\/p>

28\/09\/2023 11:30 (sandra)<\/b>access requested for 29th <\/p>

28\/09\/2023 12:41 (sandra)<\/b>1pm on 29th with tenant <\/p>

29\/09\/2023 13:58 (michaelk)<\/b>Collected replacement toilet and attended site to replace the toilet seat. Completed work and left in full working order. 2hrs labour plus materials, total 161.50<\/p>

29\/09\/2023 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57925","activity_ticket_id":"54659","ticket_reference":"HDT55744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof access vent is open:","ticket_address_1":"32 - 34 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"32 - 34 Cranbourn Street","cs_id":"2697","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2697","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/23","activity_end":"2023-09-23 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67304","activity_notes":"Roof access vent is open:","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2023 12:42 (System)<\/b>Ticket Created<\/p>

23\/09\/2023 13:14 (roy)<\/b>34 Cranborne Found smoke vent open and alarm sounding (Apparently) since yesterday.Fire panel showing no problem so I reset smoke vent All ok<\/p>

23\/09\/2023 13:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57926","activity_ticket_id":"54660","ticket_reference":"HDT55745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main glass door is broken:","ticket_address_1":"Unit 51","ticket_address_2":"51-79 Charring Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 51","cs_id":"2698","cs_address_2":"51-79 Charring Cross Road","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/23","activity_end":"2023-09-24 19:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67305","activity_notes":"Main glass door is broken and unable to secure:","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2023 19:54 (System)<\/b>Ticket Created<\/p>

24\/09\/2023 20:26 (roy)<\/b>Someone tried breaking into shop and shattered the glass on the door.Purchased lock to fit around door handles.Able group followed up by boarding up glass and measured for a quote<\/p>

25\/09\/2023 07:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57927","activity_ticket_id":"54661","ticket_reference":"HDT55746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55745 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 51","cs_id":"2698","cs_address_2":"51-79 Charring Cross Road","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2698","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"24\/09\/23","activity_end":"2023-09-24 19:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67306","activity_notes":"HDT55745 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2023 19:55 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 08:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57928","activity_ticket_id":"54662","ticket_reference":"HDT55747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming into shop unit:","ticket_address_1":"55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane","cs_id":"2699","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2699","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/23","activity_end":"2023-09-24 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67307","activity_notes":"Leak coming into shop unit:","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2023 20:00 (System)<\/b>Ticket Created<\/p>

24\/09\/2023 20:23 (roy)<\/b>Leak into kitchen area of Fernando's Need access into flat 8.Knocked but no answer.Reported back to helpdesk stating that access into flat 8 is needed.Small drip and is contained.<\/p>

25\/09\/2023 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57929","activity_ticket_id":"54663","ticket_reference":"HDT55748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55747 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"55-58 St Martins Lane","cs_id":"2699","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2699","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/09\/23","activity_end":"2023-09-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67308","activity_notes":"HDT55747 Follow-Upkeys for access to Flat 8 ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 08:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 15:54 (sandra)<\/b>not leaking when we arrived but need access to Flats 5 and 7 to do water testing <\/p>

26\/09\/2023 09:28 (iain)<\/b>Investigate leak. Require access to flats 2 and 5 to water test.<\/p>

26\/09\/2023 12:26 (sandra)<\/b>emailed for access Wednesday or Thursday<\/p>

28\/09\/2023 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57930","activity_ticket_id":"54664","ticket_reference":"HDT55749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has reported mould growing ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2617","cs_address_2":"17 Catherine St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2617","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/23","activity_end":"2023-09-25 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67309","activity_notes":"tenant has reported mould growing YOU MAY NEED ACCESS TO FLAT 4 AND THIS IS WITH KEYS FLAT 3 CAN GIVE ACCESS FROM 3PM ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 09:18 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 10:01 (sandra)<\/b>Tenant to provide access <\/p>

25\/09\/2023 15:55 (travis)<\/b>Attended for mould issue,found water coming through ceiling.Accessed number five above to find leak coming from flush pipe to newly fitted toilet,Flushed cistern of water and turned off feed valve.Plumber attending tomorrow,Tenant at three made aware of situation.<\/p>

27\/09\/2023 06:53 (michaelk)<\/b>Attendeds ite to investigate reported leak into flat 3. Traced a problem from the ensuite bathroom in flat 5, which was located behind the finished wall. A tile had to be removed to pinpoint the problem which was found on a concealed cistern and mains pipework. A repair was then completed on both issues and thorough testing was carried out. This was resealed using the same tile, however this was put back in a manner which allows for any future access. 6hrs labour 305<\/p>

27\/09\/2023 07:59 (michael)<\/b>(Ticket Closed)<\/p>

27\/09\/2023 08:00 (michael)<\/b>Jane - Speak to me before invoicing: <\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57931","activity_ticket_id":"54665","ticket_reference":"HDT55750","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor gents toilet tap auto-sensor not working","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/23","activity_end":"2023-09-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67310","activity_notes":"2nd floor gents toilet tap auto-sensor not working","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 10:09 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 16:05 (michaelk)<\/b>Attended site to investigate sensor tap. Found battery faulty which has been ordered. 1hr labour 55<\/p>

28\/09\/2023 11:16 (sandra)<\/b>Friday 29th<\/p>

29\/09\/2023 08:08 (michaelk)<\/b>Attended site and replaced 6v battery to the 2nd floor gents sensor tap. 1hr labour plus part, total 63<\/p>

29\/09\/2023 08:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57932","activity_ticket_id":"54666","ticket_reference":"HDT55751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not working ","ticket_address_1":"Flat 2 ","ticket_address_2":"27a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2 ","cs_id":"2701","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"2701","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/10\/23","activity_end":"2023-10-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67311","activity_notes":"dishwasher is not working The tenant has reported dishwasher malfunctioning, attempted to restart the unit several times, including flipping the electrical switch to the unit","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2023 11:12 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 10:59 (sandra)<\/b>BOOKED 4TH 10 - 2PM AND ROY TO COLLECT KEYS <\/p>

04\/10\/2023 11:13 (roy)<\/b>Access Repair Aid. Faulty control panel<\/p>

05\/10\/2023 09:48 (sandra)<\/b>waiting on price to repair <\/p>

05\/10\/2023 11:44 (sandra)<\/b>There is a faulty part - we will send you the report once ready, <\/p>

06\/10\/2023 11:23 (sandra)<\/b>emailed for quote and report <\/p>

06\/10\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57933","activity_ticket_id":"54667","ticket_reference":"HDT55752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issues ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/09\/23","activity_end":"2023-09-27 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67312","activity_notes":"electrical issues 26th tenant will provide access after 1pm the kitchen hood making a strange noise and the exhaust isnt working properly.Also 2 lights above the kitchen are not working well.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 11:22 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 11:22 (sandra)<\/b>waiting on confirmation of access for Tuesday <\/p>

25\/09\/2023 13:07 (sandra)<\/b>booked 26th after 1pm with tenant <\/p>

26\/09\/2023 14:23 (alan)<\/b>Look at extractor hood not working correctly , fault found to be The fan motor quote to replace unit Look at lights in kitchen not working order to replacement driver units and agree with tenant to return Wednesday <\/p>

26\/09\/2023 14:23 (alan)<\/b>Look at extractor hood not working correctly , fault found to be The fan motor quote to replace unit Look at lights in kitchen not working order to replacement driver units and agree with tenant to return Wednesday <\/p>

27\/09\/2023 14:35 (alan)<\/b>Return to site and replace driver units in 2 down lighters in kitchen <\/p>

27\/09\/2023 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57934","activity_ticket_id":"54668","ticket_reference":"HDT55753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/23","activity_end":"2023-09-25 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67313","activity_notes":"list of works - also, I didnt mention before, but the boiler is setup somehow wrongly. During summer when theres no hot water needed for the radiators, the hot water stops running after a while. This happens when taking a shower or doing the dishes. After waiting for 30 seconds or so, the hot water starts running again. ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 11:40 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 11:41 (sandra)<\/b>tenant home for access <\/p>

25\/09\/2023 13:30 (travis)<\/b>Attended and found door handle rose to bathroom to be faulty,New parts on order,will reattend once parts are delivered.<\/p>

25\/09\/2023 15:59 (michaelk)<\/b>Attended site and found that dhw heat exchanger requires cleaning. The water section needs to be removed to clean, the seals are to be changed also. 2hrs labour 105<\/p>

26\/09\/2023 12:11 (sandra)<\/b>part expected 29th September <\/p>

02\/10\/2023 09:45 (sandra)<\/b>requested access for today to fit new door handle <\/p>

02\/10\/2023 12:06 (travis)<\/b>Bathroom door handle and lock repairs.<\/p>

02\/10\/2023 12:06 (travis)<\/b>Bathroom door handle and lock repairs.<\/p>

05\/10\/2023 14:24 (sandra)<\/b>decorating booked 23rd October after tenant moves out <\/p>

24\/10\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57935","activity_ticket_id":"54668","ticket_reference":"HDT55753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/10\/23","activity_end":"2023-10-23 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67314","activity_notes":"list of works kitchen ceiling needs painting - This can wait till the tenant moves out on the 21st Oct. ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2023 11:40 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 11:41 (sandra)<\/b>tenant home for access <\/p>

25\/09\/2023 13:30 (travis)<\/b>Attended and found door handle rose to bathroom to be faulty,New parts on order,will reattend once parts are delivered.<\/p>

25\/09\/2023 15:59 (michaelk)<\/b>Attended site and found that dhw heat exchanger requires cleaning. The water section needs to be removed to clean, the seals are to be changed also. 2hrs labour 105<\/p>

26\/09\/2023 12:11 (sandra)<\/b>part expected 29th September <\/p>

02\/10\/2023 09:45 (sandra)<\/b>requested access for today to fit new door handle <\/p>

02\/10\/2023 12:06 (travis)<\/b>Bathroom door handle and lock repairs.<\/p>

02\/10\/2023 12:06 (travis)<\/b>Bathroom door handle and lock repairs.<\/p>

05\/10\/2023 14:24 (sandra)<\/b>decorating booked 23rd October after tenant moves out <\/p>

24\/10\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57936","activity_ticket_id":"54668","ticket_reference":"HDT55753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/10\/23","activity_end":"2023-10-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67315","activity_notes":"list of works - door handle to bathroom - Can someone attend today? ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 11:40 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 11:41 (sandra)<\/b>tenant home for access <\/p>

25\/09\/2023 13:30 (travis)<\/b>Attended and found door handle rose to bathroom to be faulty,New parts on order,will reattend once parts are delivered.<\/p>

25\/09\/2023 15:59 (michaelk)<\/b>Attended site and found that dhw heat exchanger requires cleaning. The water section needs to be removed to clean, the seals are to be changed also. 2hrs labour 105<\/p>

26\/09\/2023 12:11 (sandra)<\/b>part expected 29th September <\/p>

02\/10\/2023 09:45 (sandra)<\/b>requested access for today to fit new door handle <\/p>

02\/10\/2023 12:06 (travis)<\/b>Bathroom door handle and lock repairs.<\/p>

02\/10\/2023 12:06 (travis)<\/b>Bathroom door handle and lock repairs.<\/p>

05\/10\/2023 14:24 (sandra)<\/b>decorating booked 23rd October after tenant moves out <\/p>

24\/10\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57937","activity_ticket_id":"54669","ticket_reference":"HDT55754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water in the apartment ","ticket_address_1":"Flat 2, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/23","activity_end":"2023-09-25 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67316","activity_notes":"no water in the apartment ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2023 13:08 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 13:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57938","activity_ticket_id":"54670","ticket_reference":"HDT55755","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"inner door to boiler room tenants cant open ","ticket_address_1":"31 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place","cs_id":"1237","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LU","ticket_client_site":"1237","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/23","activity_end":"2023-09-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67317","activity_notes":"inner door to boiler room tenants cant open as the handle needs pushing right down and it seems defectivekeys from office - Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 14:22 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 14:23 (sandra)<\/b>Tuesday keys from office <\/p>

26\/09\/2023 10:01 (travis)<\/b>Realignment of boiler room door, cut the keep further into frame, lubrication and tested <\/p>

26\/09\/2023 10:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57939","activity_ticket_id":"54671","ticket_reference":"HDT55756","ticket_client":"2116","client_name":"Bancone ","ticket_title":", we are having problems with our meet slicer, the power cable is not working properly. Would you be able to come and have a look.","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/09\/23","activity_end":"2023-09-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67318","activity_notes":", we are having problems with our meet slicer, the power cable is not working properly. Would you be able to come and have a look.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 16:22 (System)<\/b>Ticket Created<\/p>

29\/09\/2023 10:18 (alan)<\/b>Repair power lead <\/p>

29\/09\/2023 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57940","activity_ticket_id":"54672","ticket_reference":"HDT55757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15804 - replacement bathroom basin tap ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1787","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1787","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/23","activity_end":"2023-10-03 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67319","activity_notes":"replacement bathroom basin tap Confirmed for Monday 2nd October If team is attending between 10am and 5:30pm please collect keys","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 11:23 (sandra)<\/b>access requested for Monday 2nd <\/p>

29\/09\/2023 10:31 (jane)<\/b>Confirmed for Monday 2nd October If team is attending between 10am and 5:30pm please collect keys<\/p>

02\/10\/2023 13:12 (sandra)<\/b>rescheduled for Tuesday 11 - 4pm with keys <\/p>

04\/10\/2023 06:27 (michaelk)<\/b>Attended site to replace basin tap and kitchen tap aerator as quoted. Completed work and left in full working order. 3hrs labour plus materials, total 259.99<\/p>

04\/10\/2023 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57941","activity_ticket_id":"54673","ticket_reference":"HDT55758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15805 - boiler repairs ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/23","activity_end":"2023-10-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67320","activity_notes":"boiler repairs BOOKED FOR MONDAY WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 11:24 (sandra)<\/b>requested access for 29th <\/p>

28\/09\/2023 15:17 (sandra)<\/b>BOOKED FOR MONDAY 2ND WITH TENANT <\/p>

02\/10\/2023 16:34 (michaelk)<\/b>Attended site to remove the water section from the boiler and clean the plate heat exchanger. A new sensor and seals were replaced when stripped down. The boiler was rebuilt and was thoroughly tested on both heating and hot water. The shower temperature was consistent and the job was completed. 4hrs labour plus part, total 294ex vat.<\/p>

02\/10\/2023 17:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57942","activity_ticket_id":"54674","ticket_reference":"HDT55759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pre termination inspection list - 28th Sept (Thursday) ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/10\/23","activity_end":"2023-10-02 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67321","activity_notes":" vacant booked for 2nd The tenant is vacating on the 28th Sept. Please book this in and collect keys from the security office.List of works:-a fresh coat of paint throughout the studio Flat (small studio) Bedroom -touch up the cracks ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 09:11 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 12:25 (sandra)<\/b>tenant vacates on 28th. Booked for 29th <\/p>

27\/09\/2023 10:05 (sandra)<\/b>Dean booked for 2nd <\/p>

29\/09\/2023 16:38 (iain)<\/b>Shower mastic and blinds quote.<\/p>

02\/10\/2023 10:46 (iain)<\/b>List of works.New shower door seal.Adjust integrated doors.<\/p>

05\/10\/2023 07:01 (dean)<\/b>Done 320.00<\/p>

05\/10\/2023 07:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57943","activity_ticket_id":"54674","ticket_reference":"HDT55759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pre termination inspection list - 28th Sept (Thursday) ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/09\/23","activity_end":"2023-09-29 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67322","activity_notes":" The tenant is vacating on the 28th Sept. Please book this in and collect keys from the security office.List of works:-re mastic around the shower area. adjust the door on the integrated door ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 09:11 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 12:25 (sandra)<\/b>tenant vacates on 28th. Booked for 29th <\/p>

27\/09\/2023 10:05 (sandra)<\/b>Dean booked for 2nd <\/p>

29\/09\/2023 16:38 (iain)<\/b>Shower mastic and blinds quote.<\/p>

02\/10\/2023 10:46 (iain)<\/b>List of works.New shower door seal.Adjust integrated doors.<\/p>

05\/10\/2023 07:01 (dean)<\/b>Done 320.00<\/p>

05\/10\/2023 07:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57944","activity_ticket_id":"54675","ticket_reference":"HDT55760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Socket issue","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/09\/23","activity_end":"2023-09-27 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67323","activity_notes":"Socket issue","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 09:16 (System)<\/b>Ticket Created<\/p>

27\/09\/2023 14:38 (alan)<\/b>Replace faulty plug on jet wash unit<\/p>

27\/09\/2023 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57945","activity_ticket_id":"54676","ticket_reference":"HDT55761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen light not ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1882","cs_address_2":"Egmont House 114\/118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1882","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/23","activity_end":"2023-09-26 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67324","activity_notes":"Kitchen light not ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 09:34 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 14:15 (alan)<\/b>Replace faulty light fitting in kitchen to flat <\/p>

26\/09\/2023 14:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57946","activity_ticket_id":"54677","ticket_reference":"HDT55762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water issue ","ticket_address_1":"Flat 3","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1788","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1788","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/23","activity_end":"2023-09-26 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67325","activity_notes":"hot water issue The flat has had short random moments of hot water (never at a convenient time), for the past week. Since yesterday they haf not had hot water at all.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 09:43 (System)<\/b>Ticket Created<\/p>

27\/09\/2023 06:56 (michaelk)<\/b>Attended site to investigate reported hot water fault. The boiler was inspected and we found that the circulating pump was at fault. A replacement pump was tracked down, however this will need to be collected, due to location, with a return visit scheduled for tomorrow morning. 2hrs labour 105<\/p>

28\/09\/2023 06:34 (michaelk)<\/b>Collected replacement pump and attended site to remove the water section to the boiler and complete the repair. Completed work and tested, leaving in full working order. 3hrs labour plus part, total 323.70 <\/p>

28\/09\/2023 07:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57947","activity_ticket_id":"54666","ticket_reference":"HDT55751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not working ","ticket_address_1":"Flat 2 ","ticket_address_2":"27a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2 ","cs_id":"2701","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"2701","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/23","activity_end":"2023-10-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67326","activity_notes":"dishwasher is not working COLLECT KEYS FOR REPAIRAID 10 - 2PM THEY WILL CALL YOU FIRST ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 11:12 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 10:59 (sandra)<\/b>BOOKED 4TH 10 - 2PM AND ROY TO COLLECT KEYS <\/p>

04\/10\/2023 11:13 (roy)<\/b>Access Repair Aid. Faulty control panel<\/p>

05\/10\/2023 09:48 (sandra)<\/b>waiting on price to repair <\/p>

05\/10\/2023 11:44 (sandra)<\/b>There is a faulty part - we will send you the report once ready, <\/p>

06\/10\/2023 11:23 (sandra)<\/b>emailed for quote and report <\/p>

06\/10\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57948","activity_ticket_id":"54678","ticket_reference":"HDT55763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15807 - Replacement blinds ","ticket_address_1":"Flat 2.2 ","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2 ","cs_id":"2634","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2634","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/23","activity_end":"2023-10-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67327","activity_notes":"Replacement blinds COLLECT KEYS - TENANT IS MOVNING IN 3RD SO CAN YOU MAKE IT AS EARLY AS POSSIBLE ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 11:56 (jane)<\/b>Blinds on order - anticipated dispatch date - 2nd October 2023<\/p>

02\/10\/2023 10:37 (sandra)<\/b>requested access for 3rd <\/p>

02\/10\/2023 11:50 (sandra)<\/b>BOOKED 3RD TENANT IS MOVING IN - COLLECT KEYS <\/p>

03\/10\/2023 09:50 (iain)<\/b>Supplied and fitted new roller blinds.<\/p>

03\/10\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57949","activity_ticket_id":"54679","ticket_reference":"HDT55764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/23","activity_end":"2023-09-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67328","activity_notes":"dishwasher not working - needs to be resetTHURSDAY 11 - 3PM ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 11:44 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 11:45 (sandra)<\/b>THURSDAY 11 - 3PM <\/p>

28\/09\/2023 13:47 (roy)<\/b>Definitely not resetting or turning off. Had to turn off by the mains<\/p>

28\/09\/2023 15:46 (sandra)<\/b>5\/10, Thursday between 11 am and 3 pmwaiting on confirmation <\/p>

29\/09\/2023 09:30 (jane)<\/b>Requested access for Wednesday, 4th of Oct between 10 and 2pm.<\/p>

29\/09\/2023 14:48 (jane)<\/b>Confirmed for 19th of October 11-3pm<\/p>

29\/09\/2023 15:09 (jane)<\/b>All confirmed for 19th of October between 11am and 3pm Please ask the engineer to call Adriana on 07340565962 and she will be sure to provide access.<\/p>

20\/10\/2023 10:52 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2023 10:53 (sandra)<\/b>Complete replaced hoses <\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57950","activity_ticket_id":"54664","ticket_reference":"HDT55749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has reported mould growing ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine St","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2617","cs_address_2":"17 Catherine St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2617","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/23","activity_end":"2023-09-26 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67329","activity_notes":"tenant has reported mould growing ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2023 09:18 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 10:01 (sandra)<\/b>Tenant to provide access <\/p>

25\/09\/2023 15:55 (travis)<\/b>Attended for mould issue,found water coming through ceiling.Accessed number five above to find leak coming from flush pipe to newly fitted toilet,Flushed cistern of water and turned off feed valve.Plumber attending tomorrow,Tenant at three made aware of situation.<\/p>

27\/09\/2023 06:53 (michaelk)<\/b>Attendeds ite to investigate reported leak into flat 3. Traced a problem from the ensuite bathroom in flat 5, which was located behind the finished wall. A tile had to be removed to pinpoint the problem which was found on a concealed cistern and mains pipework. A repair was then completed on both issues and thorough testing was carried out. This was resealed using the same tile, however this was put back in a manner which allows for any future access. 6hrs labour 305<\/p>

27\/09\/2023 07:59 (michael)<\/b>(Ticket Closed)<\/p>

27\/09\/2023 08:00 (michael)<\/b>Jane - Speak to me before invoicing: <\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57951","activity_ticket_id":"54680","ticket_reference":"HDT55765","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15797 - Replacement blinds ","ticket_address_1":"Flat 6, 126 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/10\/23","activity_end":"2023-10-12 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67330","activity_notes":"Replacement blinds THURSDAY AT 9AM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2023 15:55 (jane)<\/b>Blinds on order - anticipated delivery date 12th October 2023<\/p>

05\/10\/2023 12:07 (sandra)<\/b>requested for Monday <\/p>

06\/10\/2023 11:36 (sandra)<\/b>waiting on confirmation although Iain is going to take the blinds incase the confirmation comes in Monday morning.<\/p>

09\/10\/2023 10:25 (sandra)<\/b>Sue is chasing for access today <\/p>

09\/10\/2023 15:54 (sandra)<\/b>still waiting on access from Sue <\/p>

10\/10\/2023 09:47 (sandra)<\/b>Thursday 9am please knock as the door buzzer doesnt work <\/p>

12\/10\/2023 12:50 (sandra)<\/b>Roy added as Iain has said the secondary glazing needs to be removed to replace the blinds <\/p>

12\/10\/2023 16:01 (jane)<\/b>(Ticket Closed)<\/p>

13\/10\/2023 13:40 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57952","activity_ticket_id":"54681","ticket_reference":"HDT55766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/09\/23","activity_end":"2023-09-28 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67331","activity_notes":"list of works Blind cover needs refitting Sliding shower door sticks Radiator control in living room, missing one side (take picture so it can be ordered)Kitchen cupboards, missing seals (Lilian is opening the doors to the ones that are missing)Collect keys today but knock first ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 14:06 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 16:12 (iain)<\/b>List of works.<\/p>

27\/09\/2023 12:28 (sandra)<\/b>ACCESS TODAY <\/p>

28\/09\/2023 16:12 (iain)<\/b>List of works.<\/p>

28\/09\/2023 16:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57953","activity_ticket_id":"54682","ticket_reference":"HDT55767","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/15802 - Remedial works following EICR: ","ticket_address_1":"23 Neal Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"23 Neal Street","cs_id":"2700","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"2700","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/23","activity_end":"2023-10-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67332","activity_notes":"Remedial works following EICR: ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 11:35 (sandra)<\/b>requested for 5th <\/p>

06\/10\/2023 10:14 (alan)<\/b>Quoted works <\/p>

06\/10\/2023 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57954","activity_ticket_id":"54683","ticket_reference":"HDT55768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/15806 - Replacement extractor fans in both bathrooms","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/09\/23","activity_end":"2023-09-28 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67333","activity_notes":"Replacement extractor fans in both bathrooms","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2023 06:11 (alan)<\/b>Replace extractor fans in both bathrooms as per quote<\/p>

29\/09\/2023 07:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57955","activity_ticket_id":"54684","ticket_reference":"HDT55769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"small leak from ceiling in service corridor ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/09\/23","activity_end":"2023-09-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67334","activity_notes":"small leak from ceiling in service corridor report to the security hut in the Veolia service yard and Shaun the security guard will direct your engineer.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 15:54 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 12:17 (sandra)<\/b>leak is coming from boiler and I have emailed to see if these works are down to the restaurant direct <\/p>

28\/09\/2023 12:25 (iain)<\/b>Leak traced to boiler\/expansion vessel in restaurant, unit 13. Photos attached.<\/p>

28\/09\/2023 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57956","activity_ticket_id":"54685","ticket_reference":"HDT55770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15796 - Replacement blinds ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/10\/23","activity_end":"2023-10-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67335","activity_notes":"Replacement blinds Please proceed with the just the bedroom blinds.and replace the chains ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2023 14:30 (jane)<\/b>Blinds on order - anticipated dispatch date 3rd October 2023<\/p>

29\/09\/2023 15:25 (jane)<\/b>Blinds on order - anticipated dispatch date 3rd October 2023Longer chains ordered separately for new blinds expected in stock between 3rd and 4th October <\/p>

03\/10\/2023 15:13 (sandra)<\/b>chains in reception <\/p>

04\/10\/2023 11:10 (sandra)<\/b>Access requested for Friday morning 6th<\/p>

04\/10\/2023 11:24 (sandra)<\/b>booked Friday morning with tenant blinds and chains in reception <\/p>

05\/10\/2023 14:28 (sandra)<\/b>confirmed Friday <\/p>

06\/10\/2023 13:04 (iain)<\/b>Supplied and fitted 7 roller blinds.<\/p>

06\/10\/2023 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57957","activity_ticket_id":"54687","ticket_reference":"HDT55772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is making a whistling noise ","ticket_address_1":"Flat 2 ","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/23","activity_end":"2023-09-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67336","activity_notes":"shower is making a whistling noise tenant may be at home but take keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2023 16:32 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 06:36 (michaelk)<\/b>Attended site to investigate shower noise.I would recommend changing both diverter and thermostatic cartridges. Quoted replacement spares. 2hrs labour 105.<\/p>

28\/09\/2023 07:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57958","activity_ticket_id":"54686","ticket_reference":"HDT55771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15775 - Replacement Flooring:","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"2686","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2686","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/01\/24","activity_end":"2024-01-24 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67337","activity_notes":"Replacement engineered flooring.","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2023 10:22 (jane)<\/b>Requested access to collect a sample of the flooring on either Tuesday or Wednesday next week, mid to late morning <\/p>

17\/01\/2024 15:03 (michael)<\/b>(Ticket Closed)<\/p>

17\/01\/2024 15:04 (michael)<\/b>Tina instructed to cancel the works.<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57959","activity_ticket_id":"54688","ticket_reference":"HDT55773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/09\/23","activity_end":"2023-09-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67338","activity_notes":"list Repaint side of wardrobe Furthermore he want this mirror to be removed and I believe then paint the wall behind as it will be damagedTHURSDAY 28TH 10 - 12 WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2023 09:36 (System)<\/b>Ticket Created<\/p>

27\/09\/2023 09:37 (sandra)<\/b>waiting on access <\/p>

27\/09\/2023 12:27 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

28\/09\/2023 07:13 (roy)<\/b>Replaced dimmer module to bedroom lights.Replaced batteries to smart meter<\/p>

29\/09\/2023 09:46 (dean)<\/b>Done 140.00<\/p>

29\/09\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57960","activity_ticket_id":"54688","ticket_reference":"HDT55773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/23","activity_end":"2023-09-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67339","activity_notes":"list He is now also having issue with lights in the bedroom.He checked the fuse board and also the pre-paid meter seems to have credit, do you have any electrician today ?PLUG AT THE BOTTOM OF THE RADIATOR NEEDS REPLACINGSPOT LIGHT ISNT WORKING TENANT HOME FOR ACCESS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2023 09:36 (System)<\/b>Ticket Created<\/p>

27\/09\/2023 09:37 (sandra)<\/b>waiting on access <\/p>

27\/09\/2023 12:27 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

28\/09\/2023 07:13 (roy)<\/b>Replaced dimmer module to bedroom lights.Replaced batteries to smart meter<\/p>

29\/09\/2023 09:46 (dean)<\/b>Done 140.00<\/p>

29\/09\/2023 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57961","activity_ticket_id":"54689","ticket_reference":"HDT55774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement shower hose needed","ticket_address_1":"3rd Floor Flat, 4 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/09\/23","activity_end":"2023-09-28 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67340","activity_notes":"Replacement shower hose neededpicture sent separately","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2023 10:39 (System)<\/b>Ticket Created<\/p>

27\/09\/2023 12:27 (sandra)<\/b>ACCESS TODAY <\/p>

28\/09\/2023 16:13 (iain)<\/b>Shower hose.<\/p>

28\/09\/2023 16:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57962","activity_ticket_id":"54690","ticket_reference":"HDT55775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"External mesh ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"1623","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1623","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/23","activity_end":"2023-09-28 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67341","activity_notes":"External mesh Travis installed chicken wire previously but it has been damaged.Please inform Travis to installed a stronger mesh to the bottom of the metal gate and to clear all rubbish around the ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2023 11:24 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 10:37 (travis)<\/b>Fabricated a new external grill and fitted <\/p>

28\/09\/2023 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57963","activity_ticket_id":"54691","ticket_reference":"HDT55776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen sink has a drainage problem","ticket_address_1":"Flat 1","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/09\/23","activity_end":"2023-09-27 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67342","activity_notes":"kitchen sink has a drainage problempick up keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2023 11:48 (System)<\/b>Ticket Created<\/p>

27\/09\/2023 11:49 (sandra)<\/b>keys and knock first <\/p>

27\/09\/2023 17:06 (iain)<\/b>Trap amd waste pipework cleared and flushed through.<\/p>

28\/09\/2023 07:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57964","activity_ticket_id":"54692","ticket_reference":"HDT55777","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"we have a few bulbs that needs to be replaced as soon as possible and toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/23","activity_end":"2023-10-11 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67343","activity_notes":"we have a few bulbs that needs to be replaced as soon as possible.","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2023 14:02 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57965","activity_ticket_id":"54692","ticket_reference":"HDT55777","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"we have a few bulbs that needs to be replaced as soon as possible and toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/10\/23","activity_end":"2023-10-11 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67344","activity_notes":"we have a few bulbs that needs to be replaced as soon as possible and toilet iscontinuously running into the pan ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2023 14:02 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57966","activity_ticket_id":"54625","ticket_reference":"HDT55710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15776 - Replacement Ceiling:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1st Floor","cs_id":"2687","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"2687","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/10\/23","activity_end":"2023-10-02 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67345","activity_notes":"Replacement Ceiling.redecorate the ceiling Monday\/Tuesday 2nd \/3rd","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2023 16:52 (jane)<\/b>Polly at London Smiling has asked if you can coordinate a date\/time directly with her since it will have to be booked around patients? Her number is 07789 756457.<\/p>

21\/09\/2023 14:35 (jane)<\/b>Arranging for Wednesday 27th September with Polly, we need to know if the store-room will empty <\/p>

22\/09\/2023 09:57 (jane)<\/b>Polly from London Smiling has sent an email saying there are two ceilings now, one in the surgery and one in the office, engineer is going to call into the dentist to check and take pictures for clarification before we can book in <\/p>

26\/09\/2023 16:16 (sandra)<\/b>confirmed Wednesday 27th<\/p>

27\/09\/2023 15:53 (travis)<\/b>Board & plaster ceiling.<\/p>

05\/10\/2023 06:59 (dean)<\/b>Done 360.00<\/p>

05\/10\/2023 07:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57967","activity_ticket_id":"54693","ticket_reference":"HDT55778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15795 - Replacement boiler ","ticket_address_1":"Flat 1","ticket_address_2":"19 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1634","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1634","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/23","activity_end":"2023-10-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67346","activity_notes":"Replacement boiler 6th October at 8am collect keys ","activity_timesheet":null,"ticket_notes_combined":"

28\/09\/2023 11:25 (sandra)<\/b>requested access for Friday 6th October at 8am <\/p>

28\/09\/2023 14:12 (sandra)<\/b>Please collect management keys<\/p>

06\/10\/2023 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57968","activity_ticket_id":"54694","ticket_reference":"HDT55779","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15787 - replacement dimmer switch in hallway ONLY","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/23","activity_end":"2023-10-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67347","activity_notes":"5TH WITH MANAGEMENT KEYS replacement dimmer switch in hallway 1) To allow for a qualified 18th edition electrical engineer to attend the above site with all necessaryplant\/materials and access equipment.To carry out the safe isolation to the electrical lighting circuit, carefully remove defective dimmer switchmodule in hallway and replace with new, test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 11:46 (sandra)<\/b>requested access for 5th <\/p>

02\/10\/2023 11:22 (sandra)<\/b>Confirmed with keys on 5th<\/p>

06\/10\/2023 10:03 (alan)<\/b>Quoted works <\/p>

06\/10\/2023 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57969","activity_ticket_id":"54695","ticket_reference":"HDT55780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"high level lights not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/23","activity_end":"2023-10-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67348","activity_notes":"BOOKED FOR WEDNESDAY BEFORE 12.30 high level lights not working The tenant has reported a number of lights in the flat not working (2 in kitchen and 1 in bathroom) These lights are up high need a ladder","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2023 16:54 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 09:02 (sandra)<\/b>tenant home Friday afternoon <\/p>

29\/09\/2023 14:42 (alan)<\/b>Replace blown lamps in high level kitchen lightsLook at light in bedroom not working, faulty found to be dimmer switch is not LED compatible, order replacement LED compatible dimmer switch Tenant to inform Tina what days she is available next week <\/p>

05\/10\/2023 10:56 (sandra)<\/b>tenant can give access Wednesday 11th <\/p>

06\/10\/2023 12:01 (sandra)<\/b>BEFORE 12.30 AS TENANT HAS TO BE AT WORK IN THE AFTERNOON <\/p>

11\/10\/2023 08:51 (alan)<\/b>Replace faulty dimmer switch module for bedroom light<\/p>

11\/10\/2023 09:27 (travis)<\/b>Repaired and replaced door handles ,replaced missing grub screws <\/p>

11\/10\/2023 09:28 (travis)<\/b>Noticed all door handle latches are worn allowing the handles to drop, I would recommend all three to be replaced.<\/p>

11\/10\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57970","activity_ticket_id":"54696","ticket_reference":"HDT55781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof gulley needs clearing ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 St Martins Lane ","cs_id":"2378","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2378","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/23","activity_end":"2023-11-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67349","activity_notes":"The tenants at 31 St Martins Lane have reported they have a signs of water ingress, are you able to attend tomorrow morning to check the roof gulley area and whether there are any blockages?TENANT HOME FOR ACCESS BEFORE 12 ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 09:00 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 12:16 (sandra)<\/b>water coming from front gulley and these are only accessible by cherry picker <\/p>

28\/09\/2023 13:11 (iain)<\/b>Water ingress is in the top floor bedroom to the front of the building. Cherrypicker is required for further investigation. <\/p>

03\/10\/2023 13:45 (jane)<\/b>Update sent to client : We have checked the gulleys at the rear and these are clear. The water ingress appears to be coming from the front gulleys that are only accessible by cherry picker.<\/p>

06\/11\/2023 11:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57971","activity_ticket_id":"54697","ticket_reference":"HDT55782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is going from hot to cold ","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1558","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1558","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/09\/23","activity_end":"2023-09-28 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67350","activity_notes":"shower is going from hot to cold COLLECT KEYS FROM SECURITY ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 09:21 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 09:22 (sandra)<\/b>waiting on confirmation of access <\/p>

28\/09\/2023 11:17 (sandra)<\/b>keys for access <\/p>

29\/09\/2023 08:06 (michaelk)<\/b>Attended site to investigate hot water issue. Traced the problem to the boiler which was re-pressurised and left running, however parts are required. I have forwarded costs to the office. 2hrs labour 105<\/p>

29\/09\/2023 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57972","activity_ticket_id":"54698","ticket_reference":"HDT55783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher needs to be realigned ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/23","activity_end":"2023-09-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67351","activity_notes":"Dishwasher needs to be realigned 2pm today with tenant ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 09:31 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 09:31 (sandra)<\/b>2pm today with tenant <\/p>

28\/09\/2023 15:01 (travis)<\/b>Realignment of dishwasher,Screwed\/locked into final position,Cut plinth to accept opening door.<\/p>

28\/09\/2023 15:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57973","activity_ticket_id":"54699","ticket_reference":"HDT55784","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove wooden box attach signage ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/23","activity_end":"2023-09-28 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67352","activity_notes":"remove the wooden box in the attached photo?We also require CBRE signage to be added to the ground floor entrance hallway near the fire alarm panel.I have left the signage with Security.picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 10:15 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 11:30 (travis)<\/b>Signage fitted and wooden crate removal.<\/p>

28\/09\/2023 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57974","activity_ticket_id":"54700","ticket_reference":"HDT55785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to meet Lilian at 3pm to look at tenants blinds ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/09\/23","activity_end":"2023-09-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67353","activity_notes":"to meet Lilian at 3pm to look at tenants blinds ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 12:22 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 12:22 (sandra)<\/b>today at 3pm<\/p>

28\/09\/2023 15:47 (travis)<\/b>Attended with Lillian to show the new tenant how the blinds operate.<\/p>

28\/09\/2023 15:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57975","activity_ticket_id":"54701","ticket_reference":"HDT55786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15811 - replacement shower cartridge ","ticket_address_1":"Flat 2 ","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/23","activity_end":"2023-10-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67354","activity_notes":"replacement shower cartridge ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 10:21 (sandra)<\/b>attending today <\/p>

05\/10\/2023 14:50 (michaelk)<\/b>Attended site tobl replace quoted spares to the lusso shower. Fitted both diverter and thermostatic cartridges to solve the noise issue. Commissioned the thermostatic cartridge to 38c. Total cost 295 ex<\/p>

05\/10\/2023 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57976","activity_ticket_id":"54702","ticket_reference":"HDT55787","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilet door lock broken ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/23","activity_end":"2023-10-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67355","activity_notes":"toilet door lock broken lock are at the office ","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 14:27 (System)<\/b>Ticket Created<\/p>

29\/09\/2023 16:34 (iain)<\/b>Toilet door lock. Parts on order.<\/p>

03\/10\/2023 13:57 (iain)<\/b>Supplied and fitted new toilet door lock.<\/p>

03\/10\/2023 14:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57977","activity_ticket_id":"54679","ticket_reference":"HDT55764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/10\/23","activity_end":"2023-10-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67356","activity_notes":"dishwasher not working - needs to be reset","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2023 11:44 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 11:45 (sandra)<\/b>THURSDAY 11 - 3PM <\/p>

28\/09\/2023 13:47 (roy)<\/b>Definitely not resetting or turning off. Had to turn off by the mains<\/p>

28\/09\/2023 15:46 (sandra)<\/b>5\/10, Thursday between 11 am and 3 pmwaiting on confirmation <\/p>

29\/09\/2023 09:30 (jane)<\/b>Requested access for Wednesday, 4th of Oct between 10 and 2pm.<\/p>

29\/09\/2023 14:48 (jane)<\/b>Confirmed for 19th of October 11-3pm<\/p>

29\/09\/2023 15:09 (jane)<\/b>All confirmed for 19th of October between 11am and 3pm Please ask the engineer to call Adriana on 07340565962 and she will be sure to provide access.<\/p>

20\/10\/2023 10:52 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2023 10:53 (sandra)<\/b>Complete replaced hoses <\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57978","activity_ticket_id":"54703","ticket_reference":"HDT55788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/23","activity_end":"2023-09-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67357","activity_notes":"Electrical boilers and controls VACANT ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2023 11:31 (michaelk)<\/b>Attended site to inspect all heating and hot water controls. The hot water is controlled by an unveted cylinder which is in full working order. The heating is controlled by a wireless controller which isn't operating with the heaters. The heaters operate by their isolating switch at the moment, which may mean that their internal receivers or the wireless sender isn't working. Lilian needs to inform us whether she wants the isolators only, to controls the heating, otherwise further investigation is required to look at the heater receivers. 2hrs labour 105.<\/p>

29\/09\/2023 11:33 (jane)<\/b>(Ticket Closed)<\/p>

26\/10\/2023 14:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/10\/2023 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57979","activity_ticket_id":"54704","ticket_reference":"HDT55789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord meter reads (September)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/23","activity_end":"2023-09-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67358","activity_notes":"Landlord meter reads (September)","activity_timesheet":"2","ticket_notes_combined":"

28\/09\/2023 15:40 (System)<\/b>Ticket Created<\/p>

30\/09\/2023 07:45 (alan)<\/b>Meter readings <\/p>

05\/10\/2023 12:32 (alan)<\/b>Meter readings <\/p>

05\/10\/2023 12:32 (alan)<\/b>Meter readings <\/p>

05\/10\/2023 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57980","activity_ticket_id":"54591","ticket_reference":"HDT55676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Plumbing checks and alarms completed","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/23","activity_end":"2023-09-29 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67359","activity_notes":"plumbing checks alarm checks vacant property ","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2023 16:45 (System)<\/b>Ticket Created<\/p>

14\/09\/2023 16:46 (jane)<\/b>Pre-termination Inspection List - 28th September - No quotation required<\/p>

22\/09\/2023 16:03 (jane)<\/b>The tenant is out by Monday. You can arrange to start on Tuesday 26th <\/p>

28\/09\/2023 11:11 (sandra)<\/b>29th<\/p>

29\/09\/2023 13:54 (michaelk)<\/b>Job complete<\/p>

04\/10\/2023 15:35 (sandra)<\/b>(Ticket Closed)<\/p>

04\/10\/2023 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/10\/2023 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57981","activity_ticket_id":"54705","ticket_reference":"HDT55790","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Sink is blocked and unable to clear to ground floor disabled toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/09\/23","activity_end":"2023-09-29 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67360","activity_notes":"Sink is blocked and unable to clear to ground floor disabled toilet ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2023 09:26 (System)<\/b>Ticket Created<\/p>

29\/09\/2023 09:26 (jane)<\/b>Engineer attending today <\/p>

29\/09\/2023 16:35 (iain)<\/b>Cleared trap and waste pipework. Flushed through.<\/p>

29\/09\/2023 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57982","activity_ticket_id":"54657","ticket_reference":"HDT55742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15800 - Replacement integrated washer\/dryer ","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2693","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2693","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/23","activity_end":"2023-09-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67361","activity_notes":"Replacement integrated washer\/dryer Rescheduled for Wednesday 4th October between 10 and 2pm - delivery address of 17 Catherine Street, WC2B 5JS","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2023 12:51 (jane)<\/b>Requesting access for Thursday 28th September between 10am and 2pm, then will arrange with AO.com<\/p>

22\/09\/2023 15:07 (jane)<\/b>Tenant has requested access for Friday 29th September between 10am and 2pm, she will be home for access <\/p>

26\/09\/2023 11:55 (jane)<\/b>Appliance ordered for Friday 29th September between 10am and 2pm, tenant will be home for access <\/p>

29\/09\/2023 14:33 (jane)<\/b>Rescheduled for Wednesday 4th October between 10 and 2pm - delivery address of 17 Catherine Street, WC2B 5JS<\/p>

29\/09\/2023 15:49 (roy)<\/b>Remove washing machineReturned to cap off valve due to machine not being delivered <\/p>

29\/09\/2023 16:36 (iain)<\/b>Washing machine removed. Unable to deliver new machine. Rebooked for Wednesday.<\/p>

04\/10\/2023 15:59 (iain)<\/b>New integrated washer\/dryer.<\/p>

04\/10\/2023 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57983","activity_ticket_id":"54637","ticket_reference":"HDT55722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls and plumbing checks - 28th September - Tenant vacating - Collect keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/23","activity_end":"2023-10-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67362","activity_notes":"Electrical boilers and controls and plumbing checks 28th September - Tenant vacating - Collect keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2023 14:13 (jane)<\/b>28th September - Tenant vacating - Collect keys<\/p>

28\/09\/2023 11:12 (sandra)<\/b>29th<\/p>

29\/09\/2023 11:33 (michaelk)<\/b>Attended site to inspect the plumbing and report any issues. Iain has replaced the shower seal and there sre no further issues to report, apart from cleaning. The smoke and heat alarms fitted are out of date and I have already ordered the replacements which should see us return either Monday or Tuesday of next week to upgrade. 35<\/p>

04\/10\/2023 06:25 (michaelk)<\/b>Job has already been closed down.<\/p>

04\/10\/2023 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57984","activity_ticket_id":"54706","ticket_reference":"HDT55791","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"To replace pipe to mens toilet ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/23","activity_end":"2023-10-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67363","activity_notes":"To replace pipe to mens toiletRodents have chewed through ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2023 16:36 (System)<\/b>Ticket Created<\/p>

02\/10\/2023 09:56 (sandra)<\/b>attending today <\/p>

02\/10\/2023 16:31 (michaelk)<\/b>Attended site to investigate toilet leak possibly caused by a rodent. Accessed the rear of the toilet and confirmed the pan connector was damaged bt a rodent. The toilet was removed and a list of materials was made to solve the issue. We have installed a new rodent device and a section of waste pipe which can't be compromised. The toilet was installed and tested for operation and leaks. The pan was resealed on completion and left in full working order. 4 hrs for 2 x engineers plus materials, total 497.40 ex vat.<\/p>

02\/10\/2023 17:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57985","activity_ticket_id":"54707","ticket_reference":"HDT55792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into shop unit :","ticket_address_1":"26 Rose st","ticket_address_2":"11 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"26 Rose st","cs_id":"2705","cs_address_2":"11 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2705","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/23","activity_end":"2023-10-01 07:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67364","activity_notes":"Shop in 11 long acre has a leak in their basement and they think its coming from one of the flats in 26 rose street. the only flat that is accessible via tenants currently is flat 3 and the leak isnt coming from their flat so we need someone to investigate into where the leak is coming from.Security office has keys - Stage 1 - 24-hour security office can escalate any incident to appropriate contact Telephone 1: 0772 0741 132 Email 1: security@central-cross.co.uk ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2023 07:58 (System)<\/b>Ticket Created<\/p>

01\/10\/2023 13:02 (roy)<\/b>Leak into basement of shop.Only leaks when something used and not leaking at present.Small pool of water in cupboard with no access panels.Need to cut hole as downpipe behind timber. No drain cover in this area but checked drain about 10 feet away and not blocked.I suspect either pipe disconnected or water running down outside of pipe but no evidence of this<\/p>

01\/10\/2023 13:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57986","activity_ticket_id":"54708","ticket_reference":"HDT55793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unable to turn of Kitchen Tap","ticket_address_1":"Flat 1","ticket_address_2":"21A Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2706","cs_address_2":"21A Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2706","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/23","activity_end":"2023-10-01 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67365","activity_notes":"Unable to turn of Kitchen Tap","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2023 11:26 (System)<\/b>Ticket Created<\/p>

01\/10\/2023 12:58 (roy)<\/b>Unable to turn off hot water tap.Shut off valve under sink.New valve needed or new tap.Unable to remove valve<\/p>

01\/10\/2023 13:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57987","activity_ticket_id":"54709","ticket_reference":"HDT55794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55793 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2706","cs_address_2":"21A Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2706","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/23","activity_end":"2023-10-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67366","activity_notes":"HDT55793 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2023 13:34 (System)<\/b>Ticket Created<\/p>

02\/10\/2023 09:12 (sandra)<\/b>access requested <\/p>

02\/10\/2023 09:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57988","activity_ticket_id":"54710","ticket_reference":"HDT55795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55792 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"26 Rose st","cs_id":"2705","cs_address_2":"11 Long Acre","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2705","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/23","activity_end":"2023-10-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67367","activity_notes":"HDT55792 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2023 13:37 (System)<\/b>Ticket Created<\/p>

02\/10\/2023 09:15 (sandra)<\/b>access requested <\/p>

02\/10\/2023 09:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57989","activity_ticket_id":"54711","ticket_reference":"HDT55796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through ceiling in to vacant unit:","ticket_address_1":"40-42 William IV Stret","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40-42 William IV Stret","cs_id":"2707","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2707","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/23","activity_end":"2023-10-01 20:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67368","activity_notes":"Leak coming through ceiling in to vacant unit:","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2023 20:35 (System)<\/b>Ticket Created<\/p>

01\/10\/2023 20:48 (roy)<\/b>Leak into basement but builders working on grounded floor said it wasn't coming from them.But when l looked there was evidence of 0f neglect in toilet\/hot water cylinder.Hose pipe connected to a stop cock and hose into a hand basin.I guess tap left running and hose fell onto the floor as everything in area was wet and damp.Hose pipe pilot back into sink with a weight to stop it happening again.Photos available <\/p>

02\/10\/2023 07:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57990","activity_ticket_id":"54712","ticket_reference":"HDT55797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet and shower:","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"2708","cs_address_2":"Exeter Mansions","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2708","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/23","activity_end":"2023-10-02 08:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67369","activity_notes":"Blocked toilet and shower:","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 08:57 (System)<\/b>Ticket Created<\/p>

02\/10\/2023 09:57 (roy)<\/b>Blocked toilets and showers.Cleared, testedAll ok<\/p>

02\/10\/2023 10:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57991","activity_ticket_id":"54537","ticket_reference":"HDT55622","ticket_client":"2116","client_name":"Bancone ","ticket_title":"toilets have issues ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/23","activity_end":"2023-10-02 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67370","activity_notes":"toilets have issues TOILET STILL NOT WORKING - PLEASE RETURN THIS AFTERNOON","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2023 14:08 (System)<\/b>Ticket Created<\/p>

06\/09\/2023 16:20 (roy)<\/b>1 x gents1 x ladies Both has siphon issues. Needs newHave got them working but need replacingHave sent photos to Keenan to purchase from Screwfix<\/p>

08\/09\/2023 11:52 (sandra)<\/b>MK sent the link to order parts for Roy to fit. Just confirming<\/p>

12\/09\/2023 09:48 (jane)<\/b>2No x flush valves on order - 2 day lead-time <\/p>

16\/09\/2023 10:42 (roy)<\/b>Replaced siphonsGents toilet the side entry ball valve and push button was replaced<\/p>

17\/09\/2023 18:14 (michael)<\/b>(Ticket Closed)<\/p>

02\/10\/2023 10:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/10\/2023 10:13 (sandra)<\/b>toilet still not working <\/p>

03\/10\/2023 07:40 (iain)<\/b>Supplied and fitted new syphon and flush button.<\/p>

03\/10\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57992","activity_ticket_id":"54713","ticket_reference":"HDT55798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you dispose of rubbish in common parts and lights are out on 1st\/2nd floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/23","activity_end":"2023-10-02 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67371","activity_notes":" lights are out on 1st\/2nd floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 10:30 (System)<\/b>Ticket Created<\/p>

02\/10\/2023 12:04 (alan)<\/b>Replace 2 blown lamps in common parts Clear all rubbish from common parts and remove 2 Henry Hoovers back and put in site offices <\/p>

02\/10\/2023 12:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57993","activity_ticket_id":"54713","ticket_reference":"HDT55798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you dispose of rubbish in common parts and lights are out on 1st\/2nd floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"94 Shaftesbury Avenue ","cs_id":"1265","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1265","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/10\/23","activity_end":"2023-10-02 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67372","activity_notes":"Can you dispose of rubbish in common parts","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2023 10:30 (System)<\/b>Ticket Created<\/p>

02\/10\/2023 12:04 (alan)<\/b>Replace 2 blown lamps in common parts Clear all rubbish from common parts and remove 2 Henry Hoovers back and put in site offices <\/p>

02\/10\/2023 12:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57994","activity_ticket_id":"54595","ticket_reference":"HDT55680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15788 - Redecoration and maintenance works ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/10\/23","activity_end":"2023-10-02 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67373","activity_notes":"vacant. can you look at the seal on the washing machine and see if it can be replaced as it is growing mould (picture separately)","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2023 11:23 (jane)<\/b>Attending on 2nd October - new tenant moves in on 8th October <\/p>

27\/09\/2023 10:09 (sandra)<\/b>Dean booked for 5th<\/p>

29\/09\/2023 14:03 (michaelk)<\/b>Completed work<\/p>

02\/10\/2023 13:09 (sandra)<\/b>vacant to look at washing machine seal <\/p>

02\/10\/2023 13:22 (alan)<\/b>Wardrobe lights are not switching on when doors are open due to movement sensors amounted to high, and cannot detect the movementSensors need to be relocated lowerQuote given to office <\/p>

02\/10\/2023 15:52 (travis)<\/b>Mould removal.<\/p>

03\/10\/2023 09:00 (travis)<\/b>Clean \/ sterilise w\/machine drum seal.<\/p>

03\/10\/2023 09:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57995","activity_ticket_id":"54714","ticket_reference":"HDT55799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is making a very loud sound","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1457","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1457","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/23","activity_end":"2023-10-02 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67374","activity_notes":"dishwasher is making a very loud soundcan an engineer take a look before calling an appliance engineer TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 11:46 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 07:42 (iain)<\/b>Checked dishwasher. Showing error 13 and tap sign. Pipework seemed all ok. Repairaid required.<\/p>

03\/10\/2023 11:17 (sandra)<\/b>Wednesday 11th 10 - 2pm <\/p>

03\/10\/2023 12:10 (sandra)<\/b>tenant home for access <\/p>

10\/10\/2023 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57996","activity_ticket_id":"54715","ticket_reference":"HDT55800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"change light in stairwell","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/23","activity_end":"2023-10-12 18:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67375","activity_notes":"change light in stairwell","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 13:04 (System)<\/b>Ticket Created<\/p>

04\/10\/2023 11:04 (alan)<\/b>Replace 6 blown tubes in wall lights and order 8 tubes for ceiling lights on ground floor <\/p>

05\/10\/2023 13:00 (sandra)<\/b>parts ordered <\/p>

09\/10\/2023 14:49 (alan)<\/b>Replace 8 blown tube on ground floor<\/p>

10\/10\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57997","activity_ticket_id":"54716","ticket_reference":"HDT55801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light switch in the living room area not working ","ticket_address_1":"Flat 4, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4, 18 Charlotte Street ","cs_id":"1273","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1273","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/23","activity_end":"2023-10-02 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67376","activity_notes":"light switch in the living room area not working TENANT WILL GIVE ACCESS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 13:07 (System)<\/b>Ticket Created<\/p>

02\/10\/2023 13:11 (sandra)<\/b>Tenant to give access <\/p>

04\/10\/2023 11:02 (alan)<\/b>Replace faulty dimmer switch to main room lights <\/p>

04\/10\/2023 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57998","activity_ticket_id":"54717","ticket_reference":"HDT55802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15813 - Replacement parts to the boiler ","ticket_address_1":"Flat 2, 62 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1558","cs_address_2":"62 Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1558","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/23","activity_end":"2023-10-19 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67377","activity_notes":"Replacement parts to the boiler please collect keys - today ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 12:10 (sandra)<\/b>waiting on parts <\/p>

10\/10\/2023 11:13 (sandra)<\/b>requested for 18th <\/p>

11\/10\/2023 13:02 (sandra)<\/b>confirmed with keys for the 18th <\/p>

18\/10\/2023 11:53 (sandra)<\/b>parts not arrived - rescheduled for 19th. Awaiting confirmation<\/p>

19\/10\/2023 09:23 (sandra)<\/b>19th with keys <\/p>

20\/10\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 17:39 (michaelk)<\/b>Attended site to draindown the boiler and to replace faulty parts. Completed work and left running fully operational. 4hrs labour plus parts, total <\/p>

23\/10\/2023 17:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT57999","activity_ticket_id":"54718","ticket_reference":"HDT55803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical cupboard in common parts","ticket_address_1":"5 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"5 Gerrard Street ","cs_id":"2224","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2224","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/23","activity_end":"2023-10-03 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67378","activity_notes":"electrical cupboard in common partsremove pink foam that is filling the gaps and replace with fire retardant filler ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 13:43 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 09:52 (travis)<\/b>Cut out existing expanding foam and reseal around cables <\/p>

03\/10\/2023 09:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58000","activity_ticket_id":"54719","ticket_reference":"HDT55804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical cupboard top floor outside flat ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6 Gerrard Street ","cs_id":"2111","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2111","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/10\/23","activity_end":"2023-10-02 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67379","activity_notes":"Electrical cupboard top floor outside flat section of plasterboard is missing.replace to fill hole ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 13:46 (System)<\/b>Ticket Created<\/p>

02\/10\/2023 15:51 (travis)<\/b>H&S Works.<\/p>

02\/10\/2023 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58001","activity_ticket_id":"54720","ticket_reference":"HDT55805","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water pressure issue ","ticket_address_1":"Flat 7, 86 Portland Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"450","cs_address_2":"86 Portland Place ","cs_town":"London","cs_postcode":"W1B 1NU","ticket_client_site":"450","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/23","activity_end":"2023-10-04 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67380","activity_notes":"water pressure issue ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 13:54 (System)<\/b>Ticket Created<\/p>

04\/10\/2023 12:17 (michaelk)<\/b>Attended site to investigate low water pressure at the kitchen sink. Found the tap aerator blocked with scale which was removed.<\/p>

04\/10\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58002","activity_ticket_id":"54721","ticket_reference":"HDT55806","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"PAT testing - basement of Mercer Walk ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2709","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2709","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/23","activity_end":"2023-10-04 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67381","activity_notes":"PAT testing - basement of Mercer Walk ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2023 14:22 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 06:39 (roy)<\/b>Pat test<\/p>

05\/10\/2023 07:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58003","activity_ticket_id":"54722","ticket_reference":"HDT55807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Change faulty Smoke alarm and heat alarm","ticket_address_1":"Flat 3, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/23","activity_end":"2023-10-03 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67382","activity_notes":"Change faulty Smoke alarm and heat alarm","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 09:29 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 14:13 (sandra)<\/b>for today 3\/10<\/p>

04\/10\/2023 06:22 (michaelk)<\/b>Attended site to replace the heat and smoke alarms which had ran out of date when tested. 2hrs labour plus materials, total 196.78<\/p>

04\/10\/2023 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58004","activity_ticket_id":"54723","ticket_reference":"HDT55808","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lock to be changed","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/23","activity_end":"2023-10-12 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67383","activity_notes":"lock to be changed on the door in the basement and the cupboard opened. If you can supply 2 keys and give them both to Maro for safe keeping. Can you also take photos of any contents in the cupboard and send them to me please.","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 09:52 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 15:55 (travis)<\/b>Door lock.<\/p>

04\/10\/2023 10:50 (travis)<\/b>Removed lock to basement door, trying to source a replacement,lock approximately 70yrs old <\/p>

04\/10\/2023 14:56 (sandra)<\/b>ordered 2 - 4 days <\/p>

06\/10\/2023 14:41 (sandra)<\/b>lock delivered and being picked up Friday 6th for Monday 9th <\/p>

11\/10\/2023 11:17 (sandra)<\/b>booked for Thursday 12th<\/p>

12\/10\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58005","activity_ticket_id":"54714","ticket_reference":"HDT55799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is making a very loud sound","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1457","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1457","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/23","activity_end":"2023-10-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67384","activity_notes":"dishwasher is making a very loud soundcan an engineer take a look before calling an appliance engineer ","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2023 11:46 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 07:42 (iain)<\/b>Checked dishwasher. Showing error 13 and tap sign. Pipework seemed all ok. Repairaid required.<\/p>

03\/10\/2023 11:17 (sandra)<\/b>Wednesday 11th 10 - 2pm <\/p>

03\/10\/2023 12:10 (sandra)<\/b>tenant home for access <\/p>

10\/10\/2023 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58006","activity_ticket_id":"54724","ticket_reference":"HDT55809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15815 - replacement duel syphon ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1614","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1614","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/23","activity_end":"2023-10-06 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67385","activity_notes":"replacement duel syphon VACANT PICK UP KEYS ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 14:12 (sandra)<\/b>part on order <\/p>

05\/10\/2023 12:31 (sandra)<\/b>emailed for Friday 6th to fit <\/p>

05\/10\/2023 12:38 (sandra)<\/b>vacant for access <\/p>

06\/10\/2023 12:47 (jane)<\/b>(Ticket Closed)<\/p>

09\/10\/2023 17:38 (michaelk)<\/b>Attended site to supply and fit replacement toilet syphon. Completed work and left fully operational. 2hrs labour plus parts, total 163.40 ex vat.<\/p>

10\/10\/2023 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58007","activity_ticket_id":"54725","ticket_reference":"HDT55810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lift light is flickering","ticket_address_1":"50-56 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"50-56 Shaftesbury Avenue ","cs_id":"2711","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2711","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/23","activity_end":"2023-10-04 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67386","activity_notes":"lift light is flickering please replace bulb ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 10:32 (System)<\/b>Ticket Created<\/p>

04\/10\/2023 08:35 (alan)<\/b>This is going to need lift company as not accessible for lift cart <\/p>

04\/10\/2023 08:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58008","activity_ticket_id":"54726","ticket_reference":"HDT55811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you read the meter for the Gas and Electric ","ticket_address_1":"Second Floor Office","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"1796","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1796","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/23","activity_end":"2023-10-04 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67387","activity_notes":"Can you read the meter for the Gas and Electric located in Leontake photos please ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 10:42 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 10:07 (alan)<\/b>Meter readings <\/p>

05\/10\/2023 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58009","activity_ticket_id":"54727","ticket_reference":"HDT55812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom fan has stopped working ","ticket_address_1":"Flat 3, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/23","activity_end":"2023-11-06 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67388","activity_notes":"bathroom fan has stopped working n 11 - 3pm please be finished by 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 12:06 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 12:09 (sandra)<\/b>4th 11.30 - 14.00<\/p>

04\/10\/2023 12:41 (sandra)<\/b>main power unit is in Flat 9 and access has been asked for Monday to both Flat 3 and Flat 9 <\/p>

05\/10\/2023 13:00 (sandra)<\/b>emailed to chase for Monday <\/p>

05\/10\/2023 14:05 (sandra)<\/b>Flat 3 has confirmed access am waiting for flat 9 to reply for monday<\/p>

05\/10\/2023 14:06 (sandra)<\/b>flat 9 confirmed for Monday <\/p>

10\/10\/2023 08:54 (alan)<\/b>Locate fan unit on balcony to flat 9 found extractor fan unit to be faulty and ordered replacement<\/p>

13\/10\/2023 09:38 (sandra)<\/b>emailed Alan for delivery date <\/p>

13\/10\/2023 10:54 (sandra)<\/b>supplier still waiting on delivery. no date as yet when it is due <\/p>

26\/10\/2023 11:36 (sandra)<\/b>waiting on update of delivery date when Alan returns from holiday <\/p>

30\/10\/2023 09:43 (sandra)<\/b>requested Wednesday 1st for access to fit <\/p>

30\/10\/2023 10:37 (sandra)<\/b>access between 11 - 3pm <\/p>

31\/10\/2023 13:00 (sandra)<\/b>flat 9 vacant <\/p>

06\/11\/2023 16:48 (alan)<\/b>Replace extractor fan unit for bathroom of flat 3The fan unit is located in cupboard on balcony of flat 9Test and Leave working <\/p>

07\/11\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58010","activity_ticket_id":"54728","ticket_reference":"HDT55813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door lock is not working ","ticket_address_1":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Cooper House, 82-88 Shaftesbury Avenue","cs_id":"1369","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1369","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/23","activity_end":"2023-10-03 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67389","activity_notes":"front door lock is not working ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 12:46 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 15:56 (iain)<\/b>Refitted street door lock.<\/p>

03\/10\/2023 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58011","activity_ticket_id":"54729","ticket_reference":"HDT55814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electricity keeps tripping out","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1759","cs_address_2":"21-24 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1759","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/23","activity_end":"2023-10-03 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67390","activity_notes":"electricity keeps tripping outtenant thinks it could be the cooker ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 14:46 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 15:54 (roy)<\/b>Unfortunately further investigation is requiredAll power back on and repkaced fuse to switch spur to oven but still no power<\/p>

05\/10\/2023 09:41 (sandra)<\/b>repairaid to attend Wednesday 11th between 10 - 2pm <\/p>

05\/10\/2023 10:44 (sandra)<\/b>Roy to collect keys Wednesday 11th <\/p>

11\/10\/2023 16:19 (roy)<\/b>With Repair Aid but he couldn't do what he had to do.He said all the plumbing needs disconnecting along at the power.He said he wasn't the man for this job but I did send photo <\/p>

12\/10\/2023 14:10 (sandra)<\/b>chased repairaid for an update. <\/p>

13\/10\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>

13\/10\/2023 09:53 (sandra)<\/b>Flat 2 24a Newport Court<\/p>

13\/10\/2023 16:17 (sandra)<\/b>kitchen unit is 880 mm high x 1500 mm x 590 mm deep <\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58012","activity_ticket_id":"54730","ticket_reference":"HDT55815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"take down tenants mirror and paint the wall ","ticket_address_1":"Flat 3, 30 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/10\/23","activity_end":"2023-10-04 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67391","activity_notes":"take down tenants mirror and paint the wall ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 09:15 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 07:00 (dean)<\/b>Done 110.00<\/p>

05\/10\/2023 07:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58013","activity_ticket_id":"54732","ticket_reference":"HDT55817","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15817 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/10\/23","activity_end":"2023-10-18 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67392","activity_notes":"Redecoration works To allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To carry out preparation works to all ceilings and walls throughout the communal area at basement levelas directed.Apply 2no coats of colour match emulsion as directed.Remove all protection works and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2023 14:22 (sandra)<\/b>started <\/p>

09\/10\/2023 11:24 (sandra)<\/b>waiting on bikes to be removed before we can paint the floor and finish the walls <\/p>

10\/10\/2023 17:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58014","activity_ticket_id":"54733","ticket_reference":"HDT55818","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15808 - Sump pump 4 x sewage float replacements ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/10\/23","activity_end":"2023-10-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67393","activity_notes":"Sump pump 4 x sewage float replacements ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2023 10:11 (jane)<\/b>Have instructed Wilson Pumps - Awaiting a date <\/p>

06\/10\/2023 14:56 (jane)<\/b>Have received pro-forma from Wilson Pumps, this will be paid on Monday 9th and then we will be able to programme in a date <\/p>

10\/10\/2023 09:36 (jane)<\/b>Pro-forma paid, awaiting a date from WIlson Pumps <\/p>

11\/10\/2023 15:18 (jane)<\/b>Wilson Pumps attending on Friday 13th October mid-morning Engineers attending will be Dave Maclean and Nick Falzarano<\/p>

13\/10\/2023 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58015","activity_ticket_id":"54731","ticket_reference":"HDT55816","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/15705 - Annual PAT testing, Annual 3 hour emergency light testing and monthly emergency lighting check and water temperature test to tea station ","ticket_address_1":"3rd Floor, Silverlight House","ticket_address_2":"6-8 Standard Place, Rivington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 3BE","cs_address_1":"3rd Floor, Silverlight House","cs_id":"2638","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2638","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/23","activity_end":"2023-10-20 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67394","activity_notes":"Re-confirmed for Friday 20th October To carry out a 3 hour drain down first to the emergency lighting Whilst on site to carry out the water temperature test and also inspect the other items ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 09:26 (jane)<\/b>For Friday 6th October from 8:45am To carry out a 3 hour drain down first to the emergency lighting Whilst on site to carry out the water temperature test and also inspect the other items <\/p>

04\/10\/2023 09:30 (jane)<\/b>Requested access for Friday 13th October at 8:45am <\/p>

04\/10\/2023 09:53 (jane)<\/b>Confirmed for Friday 13th October at 9am - Siobhan will meet the engineer on site <\/p>

11\/10\/2023 15:41 (jane)<\/b>Client has changed date to 20th October <\/p>

20\/10\/2023 14:38 (alan)<\/b>Quoted works <\/p>

20\/10\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58016","activity_ticket_id":"54734","ticket_reference":"HDT55819","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15818 - Replacement fire exit door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/10\/23","activity_end":"2023-10-05 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67395","activity_notes":"Replacement fire exit door ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 15:24 (travis)<\/b>Fire door works.<\/p>

05\/10\/2023 10:18 (sandra)<\/b>Being fitted today. Dean will go tomorrow and return Monday to finish <\/p>

05\/10\/2023 15:22 (travis)<\/b>Replace fire door and refit existing furniture.<\/p>

08\/10\/2023 09:54 (dean)<\/b>Done 90.00<\/p>

09\/10\/2023 07:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58017","activity_ticket_id":"54734","ticket_reference":"HDT55819","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15818 - Replacement fire exit door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/10\/23","activity_end":"2023-10-06 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67396","activity_notes":"Replacement fire exit door ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 15:24 (travis)<\/b>Fire door works.<\/p>

05\/10\/2023 10:18 (sandra)<\/b>Being fitted today. Dean will go tomorrow and return Monday to finish <\/p>

05\/10\/2023 15:22 (travis)<\/b>Replace fire door and refit existing furniture.<\/p>

08\/10\/2023 09:54 (dean)<\/b>Done 90.00<\/p>

09\/10\/2023 07:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58018","activity_ticket_id":"54735","ticket_reference":"HDT55820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and cord blind needs to be replaced ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/23","activity_end":"2023-10-04 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67397","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 12:45 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 06:33 (roy)<\/b>Replaced chain link blind cord.Connector block keeps coming off. Will need to be replaced as not strong enough.There are 3 blinds all together with no gap in between so not sure how these are removed.<\/p>

05\/10\/2023 07:48 (michaelk)<\/b>Attended site to investigate reported hws fault. Found the system running, however the tenant wanted this tested confirmed. We had to explain\/instruct how the heating nad hot water controls worked to the tenant. Left in full working order. 2hrs labour 105<\/p>

05\/10\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58019","activity_ticket_id":"54735","ticket_reference":"HDT55820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and cord blind needs to be replaced ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 16 Little Newport Street ","cs_id":"1217","cs_address_2":"","cs_town":"London ","cs_postcode":"W1","ticket_client_site":"1217","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/23","activity_end":"2023-10-04 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67398","activity_notes":" cord blind needs to be replaced\/repaired today with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 12:45 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 06:33 (roy)<\/b>Replaced chain link blind cord.Connector block keeps coming off. Will need to be replaced as not strong enough.There are 3 blinds all together with no gap in between so not sure how these are removed.<\/p>

05\/10\/2023 07:48 (michaelk)<\/b>Attended site to investigate reported hws fault. Found the system running, however the tenant wanted this tested confirmed. We had to explain\/instruct how the heating nad hot water controls worked to the tenant. Left in full working order. 2hrs labour 105<\/p>

05\/10\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58020","activity_ticket_id":"54736","ticket_reference":"HDT55821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pressure of boiler keeps dropping, they have no hot water - keys for access - for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2716","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2716","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/23","activity_end":"2023-10-04 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67399","activity_notes":"Pressure of boiler keeps dropping, they have no hot water - keys for access - for today ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 13:29 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 07:45 (michaelk)<\/b>Attended site to investigate reported hws fault to boiler. Found the hot water controls not responding. Worked through the wiring and found the fault on the zone valve. In order to leave the hot water operational I have remove the heating actuator and replaced it back onto the hws zone valve. The hot water controls were then tested and i confirmed that the hws was operational. A replacement valve will be sourced and quoted. 3hrs labour 155<\/p>

05\/10\/2023 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58021","activity_ticket_id":"54737","ticket_reference":"HDT55822","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken lights on stairs ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/23","activity_end":"2023-10-12 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67400","activity_notes":"broken lights on stairs ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2023 14:17 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 12:23 (alan)<\/b>Refix various lights broken off wall and ordered new shades for fittingsReport sent<\/p>

05\/10\/2023 13:24 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2023 13:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2023 13:25 (jane)<\/b>Report sent to client New shades on order for lights <\/p>

11\/10\/2023 07:27 (alan)<\/b>Return to site and replace broken shades to light fittings <\/p>

11\/10\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58022","activity_ticket_id":"54729","ticket_reference":"HDT55814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electricity keeps tripping out","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1759","cs_address_2":"21-24 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1759","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/23","activity_end":"2023-10-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67401","activity_notes":"electricity keeps tripping outtenant thinks it could be the cooker ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2023 14:46 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 15:54 (roy)<\/b>Unfortunately further investigation is requiredAll power back on and repkaced fuse to switch spur to oven but still no power<\/p>

05\/10\/2023 09:41 (sandra)<\/b>repairaid to attend Wednesday 11th between 10 - 2pm <\/p>

05\/10\/2023 10:44 (sandra)<\/b>Roy to collect keys Wednesday 11th <\/p>

11\/10\/2023 16:19 (roy)<\/b>With Repair Aid but he couldn't do what he had to do.He said all the plumbing needs disconnecting along at the power.He said he wasn't the man for this job but I did send photo <\/p>

12\/10\/2023 14:10 (sandra)<\/b>chased repairaid for an update. <\/p>

13\/10\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>

13\/10\/2023 09:53 (sandra)<\/b>Flat 2 24a Newport Court<\/p>

13\/10\/2023 16:17 (sandra)<\/b>kitchen unit is 880 mm high x 1500 mm x 590 mm deep <\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58023","activity_ticket_id":"54674","ticket_reference":"HDT55759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pre termination inspection list - 28th Sept (Thursday) ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/23","activity_end":"2023-10-18 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67402","activity_notes":" The tenant is vacating on the 28th Sept. Please book this in and collect keys from the security office.List of works:-a fresh coat of paint throughout the studio Flat (small studio) Bedroom previous leak stained ceiling. Leak resolved.-re mastic around the shower area.-touch up the cracks & adjust the door on the integrated doorQuote for blinds ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2023 09:11 (System)<\/b>Ticket Created<\/p>

26\/09\/2023 12:25 (sandra)<\/b>tenant vacates on 28th. Booked for 29th <\/p>

27\/09\/2023 10:05 (sandra)<\/b>Dean booked for 2nd <\/p>

29\/09\/2023 16:38 (iain)<\/b>Shower mastic and blinds quote.<\/p>

02\/10\/2023 10:46 (iain)<\/b>List of works.New shower door seal.Adjust integrated doors.<\/p>

05\/10\/2023 07:01 (dean)<\/b>Done 320.00<\/p>

05\/10\/2023 07:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58024","activity_ticket_id":"54738","ticket_reference":"HDT55823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15810 - Replacement kitchen tap ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/23","activity_end":"2023-10-09 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67403","activity_notes":"Replacement kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 09:53 (sandra)<\/b>trying to get tap for Friday 6th. Provisionally booked access with Tina <\/p>

06\/10\/2023 09:39 (sandra)<\/b>keys on Monday 9th <\/p>

10\/10\/2023 11:16 (michaelk)<\/b>Attended site to replace kitchen tap as per quotation. Completed work and left in full working order. 3hrs labour plus parts, total 304.99 ex<\/p>

10\/10\/2023 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58025","activity_ticket_id":"54739","ticket_reference":"HDT55824","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15852 - replacement shower cartridge ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/23","activity_end":"2023-10-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67404","activity_notes":"replacement shower cartridge rescheduled for 23rd with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 09:54 (sandra)<\/b>part ordered<\/p>

11\/10\/2023 11:23 (sandra)<\/b>attending this afternoon <\/p>

11\/10\/2023 14:24 (sandra)<\/b>Tenant is moving out and wants this done on Monday as she is now leaving on Friday <\/p>

16\/10\/2023 09:56 (sandra)<\/b>MK has forgotten the part so this will need to be rescheduled. emailed for date<\/p>

16\/10\/2023 11:16 (sandra)<\/b>Please arrange for the 23rd Oct and collect keys for access.<\/p>

23\/10\/2023 14:55 (michaelk)<\/b>Attended site to replace the faulty shower cartridge. The job was completed and the shower setup to industry standard settings. 3hrs labour plus parts, total 240.83 ex vat.<\/p>

23\/10\/2023 17:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58026","activity_ticket_id":"54740","ticket_reference":"HDT55825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15855 - Replacement roller blinds ","ticket_address_1":"Flat 3, 34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/10\/23","activity_end":"2023-10-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67405","activity_notes":"Replacement roller blindsWEDNESDAY FROM 10AM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 10:21 (jane)<\/b>Anticipated dispatch date for the blinds -11th October <\/p>

13\/10\/2023 11:09 (sandra)<\/b>blinds delivered and access requested for Monday morning.<\/p>

13\/10\/2023 16:25 (sandra)<\/b>Booked with keys for Monday Morning but knock first. <\/p>

16\/10\/2023 09:18 (sandra)<\/b>Lilian does not want us to enter with keys. She has emailed for access and we are to wait for the reply <\/p>

17\/10\/2023 14:44 (sandra)<\/b>Wednesday 10am with tenant to fit blinds <\/p>

18\/10\/2023 15:34 (iain)<\/b>Supplied and fitted new blinds.<\/p>

18\/10\/2023 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58027","activity_ticket_id":"54741","ticket_reference":"HDT55826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15856 - replacement zone valve ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/23","activity_end":"2023-10-11 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67406","activity_notes":"replacement zone valve for 11th with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 09:53 (sandra)<\/b>part ordered waiting on delivery <\/p>

10\/10\/2023 11:13 (sandra)<\/b>requested 11th <\/p>

10\/10\/2023 11:51 (sandra)<\/b>confirmed with keys 11th<\/p>

12\/10\/2023 10:00 (michaelk)<\/b>Attended site to replace faulty zone valve as quoted. Drained down the heating and replaced the zone and actuator. The system was tested on completion and left in full working order. Total 303.70 ex vat.<\/p>

12\/10\/2023 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58028","activity_ticket_id":"54742","ticket_reference":"HDT55827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is showing an error ","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/10\/23","activity_end":"2023-10-11 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67407","activity_notes":"dishwasher is showing an error the dishwater is malfunctioning. It is making very loud pouring water noises during washing cycles, it almost sounds like it's overflowing. There was also a little red tap sign flashing on the small screen all day yesterday (the small digital screen which normally displays cycle times). ","activity_timesheet":null,"ticket_notes_combined":"

05\/10\/2023 09:56 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 09:57 (sandra)<\/b>emailed for access Wednesday 11th <\/p>

05\/10\/2023 12:00 (sandra)<\/b>10 - 2pm <\/p>

05\/10\/2023 16:22 (sandra)<\/b>waiting on confirmation of access <\/p>

05\/10\/2023 16:45 (sandra)<\/b>tenant to provide access <\/p>

12\/10\/2023 12:23 (sandra)<\/b>contacted repairaid and they are waiting on their engineer for update <\/p>

12\/10\/2023 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58029","activity_ticket_id":"54743","ticket_reference":"HDT55828","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replacement blown lamps ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/23","activity_end":"2023-10-05 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67408","activity_notes":"replacement blown lamps on 2nd floor and ground floor reception ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 10:24 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 11:38 (sandra)<\/b>verbal job from John to Alan that he attended today <\/p>

05\/10\/2023 12:22 (alan)<\/b>Replace blown lamps ground floor reception and 2nd floor<\/p>

05\/10\/2023 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58030","activity_ticket_id":"54729","ticket_reference":"HDT55814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electricity keeps tripping out","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1759","cs_address_2":"21-24 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1759","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/23","activity_end":"2023-10-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67409","activity_notes":"collect keys for repairaid 11th Wednesday 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2023 14:46 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 15:54 (roy)<\/b>Unfortunately further investigation is requiredAll power back on and repkaced fuse to switch spur to oven but still no power<\/p>

05\/10\/2023 09:41 (sandra)<\/b>repairaid to attend Wednesday 11th between 10 - 2pm <\/p>

05\/10\/2023 10:44 (sandra)<\/b>Roy to collect keys Wednesday 11th <\/p>

11\/10\/2023 16:19 (roy)<\/b>With Repair Aid but he couldn't do what he had to do.He said all the plumbing needs disconnecting along at the power.He said he wasn't the man for this job but I did send photo <\/p>

12\/10\/2023 14:10 (sandra)<\/b>chased repairaid for an update. <\/p>

13\/10\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>

13\/10\/2023 09:53 (sandra)<\/b>Flat 2 24a Newport Court<\/p>

13\/10\/2023 16:17 (sandra)<\/b>kitchen unit is 880 mm high x 1500 mm x 590 mm deep <\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58031","activity_ticket_id":"54744","ticket_reference":"HDT55829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The toilet in the master room leaks. and flush handle ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/23","activity_end":"2023-10-05 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67410","activity_notes":"The toilet in the master room leaks. and flush handle TENANT HOME ALL DAY ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 11:34 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 11:35 (sandra)<\/b>TENANT HOME ALL DAY TODAY <\/p>

05\/10\/2023 14:56 (michaelk)<\/b>Job passed back to the office for a drainage contractor.<\/p>

05\/10\/2023 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58032","activity_ticket_id":"54745","ticket_reference":"HDT55830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrics keep blowing again ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/23","activity_end":"2023-10-05 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67411","activity_notes":"electrics keep blowing again The tenant has raised a job on elogbooks ( cannot give ref number as I dont have this site in view) reporting issue with electric tripping out.You have attended last month thinking it was the washing machine but apparently it does the same when turning cooker or kettle.This is causing them not having lights as everything goes out and not possible to cook in the dark.Could you please attend urgently?This is for the kitchen on top floor","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 11:50 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 11:52 (sandra)<\/b>access today with keys <\/p>

05\/10\/2023 12:27 (alan)<\/b>Investigate power in kitchen tripping out Test thought and found fault to be on cooker Rear right hand ring is faulty Due to the age \/ condition and that the hob and over lights are also broken would recommend replacement See attached photo for quote cooker is 500mm wide and is a Beko 2 men 2 hour due to this is on the 3rd floor <\/p>

05\/10\/2023 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58033","activity_ticket_id":"54746","ticket_reference":"HDT55831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 2 ","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2 ","cs_id":"2062","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2062","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/23","activity_end":"2023-10-05 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67412","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 12:44 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 12:45 (sandra)<\/b>asked to look at heating whilst fitting valve to shower. <\/p>

05\/10\/2023 14:54 (michaelk)<\/b>Investigated heating fault reported by the tenant. Confirmed that the nest self learning controls weren't operating when testing. I have by-passed the controls and showed the tenant how to operate the heating whilst a replacement controller is sanctioned and sourced. 2hrs labour 105<\/p>

05\/10\/2023 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58034","activity_ticket_id":"54747","ticket_reference":"HDT55832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No light in the ground floor toilet","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/23","activity_end":"2023-10-06 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67413","activity_notes":"No light in the ground floor toilet","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 12:49 (System)<\/b>Ticket Created<\/p>

06\/10\/2023 14:53 (alan)<\/b>Replace blown lamp to light in WC<\/p>

06\/10\/2023 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58035","activity_ticket_id":"54748","ticket_reference":"HDT55833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st floor toilet is leaking ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/23","activity_end":"2023-10-05 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67414","activity_notes":"1st floor toilet is leaking ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 12:53 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 14:19 (sandra)<\/b>today <\/p>

05\/10\/2023 14:43 (michaelk)<\/b>Attended site to reported toilet faults. Found the toilet syphon was damaged and that the basin hot tap was letting by.Collected replacement parts and Re-attended site to fit. Fitted a new toilet syphon and stripped down the basin tap and re-washered. Tested on completion and left both in full working order. 3hrs labour plus parts, total 189.40<\/p>

05\/10\/2023 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58036","activity_ticket_id":"54737","ticket_reference":"HDT55822","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken lights on stairs ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/23","activity_end":"2023-10-17 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67415","activity_notes":"Refix various lights broken off wall and ordered new shades for fittings","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2023 14:17 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 12:23 (alan)<\/b>Refix various lights broken off wall and ordered new shades for fittingsReport sent<\/p>

05\/10\/2023 13:24 (jane)<\/b>(Ticket Closed)<\/p>

05\/10\/2023 13:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/10\/2023 13:25 (jane)<\/b>Report sent to client New shades on order for lights <\/p>

11\/10\/2023 07:27 (alan)<\/b>Return to site and replace broken shades to light fittings <\/p>

11\/10\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58037","activity_ticket_id":"54749","ticket_reference":"HDT55834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"socket for wifi needs replacing ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/23","activity_end":"2023-10-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67416","activity_notes":"socket for wifi needs replacing Monday collect keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 14:33 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 14:34 (sandra)<\/b>booked Monday with tenant 1 - 3pm <\/p>

09\/10\/2023 13:33 (alan)<\/b>This was not a data point order replacement telephone point to return later in week <\/p>

12\/10\/2023 10:51 (sandra)<\/b>requested access for Monday to fit socket <\/p>

13\/10\/2023 08:57 (sandra)<\/b>confirmed for Monday keys and knock first <\/p>

16\/10\/2023 15:10 (alan)<\/b>Return to site and replace BT phone socket <\/p>

16\/10\/2023 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58038","activity_ticket_id":"54750","ticket_reference":"HDT55835","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"electric oven is tripping and light bulb has exploded ","ticket_address_1":"Flat 3, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/10\/23","activity_end":"2023-10-05 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67417","activity_notes":"electric oven is tripping and light bulb has exploded ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 14:52 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 16:18 (sandra)<\/b>Alan going today <\/p>

06\/10\/2023 10:02 (alan)<\/b>Replace broken pendant light in hallway of flat <\/p>

06\/10\/2023 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58039","activity_ticket_id":"54751","ticket_reference":"HDT55836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat door doesnt close properly","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2302","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2302","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/23","activity_end":"2023-10-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67418","activity_notes":"Flat door doesn't close properlyalso can you provide 2 fire blankets dispose of the counter top oven FRIDAY COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 16:08 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 16:17 (sandra)<\/b>Friday waiting on access <\/p>

05\/10\/2023 16:37 (sandra)<\/b>Also, for kitchen blankets can we get one for flat 2 24 Newport and 1 for flat 1 21 Newport?Thank you <\/p>

05\/10\/2023 16:37 (sandra)<\/b>KEYS FOR ACCESS <\/p>

06\/10\/2023 10:46 (travis)<\/b>Realignment of apartment door and dead lock keep,Supply and fit fire blanket in kitchen,Removal and disposal of work top oven,Also fire blanket to apartment one.<\/p>

06\/10\/2023 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58040","activity_ticket_id":"54752","ticket_reference":"HDT55837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked sink and toilet doesn't work ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"1078","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1078","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/10\/23","activity_end":"2023-10-13 08:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67419","activity_notes":"blocked sink and toilet doesn't work there was a rat in the toilet this morning is no longer there however the flush wont work the toilet is now oosand the sink in the office is blocked and wont drain","activity_timesheet":"2","ticket_notes_combined":"

05\/10\/2023 16:12 (System)<\/b>Ticket Created<\/p>

05\/10\/2023 16:14 (sandra)<\/b>Friday - this is the office <\/p>

06\/10\/2023 15:38 (sandra)<\/b>sink is cleared but toilet needs new inlet valve syphon and handle.Iain to get parts and return on Monday <\/p>

06\/10\/2023 16:09 (iain)<\/b>Unblocked kitchen sink.Returning Monday with parts for toilet.<\/p>

11\/10\/2023 11:09 (sandra)<\/b>booked for 12th<\/p>

13\/10\/2023 11:28 (iain)<\/b>New inlet valve and handle fitted to toilet.<\/p>

13\/10\/2023 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58042","activity_ticket_id":"54753","ticket_reference":"HDT55838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate bedroom bathroom and toilet ceiling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2617","cs_address_2":"17 Catherine St","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2617","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/10\/23","activity_end":"2023-10-11 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67421","activity_notes":"TENANT HAS REQUESTED TEUSDAY 8.30 - 9AMredecorate bedroom bathroom and toilet ceiling It's not only the bathroom but also the bedroom I'm afraid. There is also more black mould in the bathroom, this always happens because the gaps between the tiles don't close properly","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2023 10:13 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 10:04 (sandra)<\/b>The tenant has requested to start tomorrow 10;\/10 between 8:30am-9am<\/p>

11\/10\/2023 08:02 (dean)<\/b>Done 240.00<\/p>

11\/10\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58043","activity_ticket_id":"54467","ticket_reference":"HDT55552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15764 - Remedial works following NICEic ","ticket_address_1":"21 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 Newport Court ","cs_id":"1949","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1949","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/23","activity_end":"2023-10-10 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67422","activity_notes":"Remedial works following NICEic ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2023 09:55 (sandra)<\/b>Wednesday 13th<\/p>

22\/09\/2023 15:21 (jane)<\/b>Attending on Wednesday 27th September <\/p>

28\/09\/2023 10:32 (sandra)<\/b>rescheduled for 2 October <\/p>

05\/10\/2023 10:37 (sandra)<\/b>booked for 10th has started but hasn't finished is going to try and return Friday or Tuesday <\/p>

05\/10\/2023 12:34 (alan)<\/b>Remedial works <\/p>

06\/10\/2023 10:00 (alan)<\/b>Quoted works <\/p>

06\/10\/2023 10:07 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2023 10:24 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/10\/2023 10:25 (sandra)<\/b>booked for 10th has started but hasn't finished is going to try and return Friday or Tuesday<\/p>

11\/10\/2023 07:20 (alan)<\/b>Quoted works<\/p>

11\/10\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58044","activity_ticket_id":"54244","ticket_reference":"HDT55329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15709 - Replacement window panes ","ticket_address_1":"Flat 2.02","ticket_address_2":"8A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.02","cs_id":"1749","cs_address_2":"8A Gerrard Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1749","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/23","activity_end":"2023-10-06 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67423","activity_notes":"Replacement window panes Can you meet the glaziers there at 11:30am Housekeeper will give access ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2023 09:53 (sandra)<\/b>emailed for date to fit <\/p>

21\/07\/2023 15:11 (sandra)<\/b>final measurements to be taken Tuesday 11 - 3pm <\/p>

26\/07\/2023 11:50 (sandra)<\/b>waiting on glass order <\/p>

09\/08\/2023 10:29 (sandra)<\/b>emailed for update on fit date <\/p>

15\/08\/2023 14:38 (sandra)<\/b> Monday 21st with Pat. 11 - 3pm -<\/p>

22\/08\/2023 12:25 (sandra)<\/b>30\/08\/23, Wednesday - between 11 am and 3 pm5\/09\/23, Tuesday - between 11 am and 3 pmwaiting on confirmation <\/p>

25\/08\/2023 15:06 (sandra)<\/b>5th September 11 - 3pm <\/p>

05\/09\/2023 13:51 (sandra)<\/b>able did not attend and have been chased three times but according to their office they couldn't get hold of Pat. I have now had to reschedule and ask for further dates to book this in again <\/p>

05\/09\/2023 15:24 (sandra)<\/b>11- 3pm on 12th waiting for confirmation from Able <\/p>

07\/09\/2023 09:40 (sandra)<\/b>confirmed <\/p>

07\/09\/2023 11:55 (sandra)<\/b>able to call Iain half an hour before for him to give access for final measurements<\/p>

13\/09\/2023 11:35 (jane)<\/b>Able are chasing their suppliers today for a date and will come back to us <\/p>

19\/09\/2023 10:11 (jane)<\/b>Pat on sick leave and Able do not have the template details, Requesting another price from Prentice Glass <\/p>

21\/09\/2023 16:00 (jane)<\/b>Have instructed Prentice Glass as to their quote attached <\/p>

25\/09\/2023 15:36 (sandra)<\/b>emailed for dates to attend to fit the new glass <\/p>

25\/09\/2023 16:29 (sandra)<\/b>provisionally booked for the 19th 11- 3pm.will confirm nearer the time<\/p>

28\/09\/2023 14:19 (jane)<\/b>Requested access for Monday 2nd October for Prentice Glass to take final measurements <\/p>

28\/09\/2023 15:27 (jane)<\/b>Prentice Glass attending on 6th October between 11am and 3pm to take final measurements <\/p>

06\/10\/2023 11:48 (travis)<\/b>Access for glaziers to measure up for quote.<\/p>

11\/10\/2023 10:00 (jane)<\/b>Have chased Aprentice glass for a lead-time on the window panes <\/p>

12\/10\/2023 11:06 (jane)<\/b>Update from Prentice glass The Unit has been ordered with our supplier and their ETA to us is 26 OctoberOnce received and checked our glazing office will contact you to arrange glazing access<\/p>

26\/10\/2023 11:23 (jane)<\/b>Prentice glass have confirmed they now have the glass in stock and can fit tomorrow morning, I have emailed the client to see if we can access the property <\/p>

26\/10\/2023 11:48 (jane)<\/b>Client has confirmed access for tomorrow (Friday 27th October) from 11am to fit the new glass <\/p>

27\/10\/2023 14:25 (jane)<\/b>Note: Updated client :Unfortunately the glaziers have advised it is too dangerous to the fit the glass now, even though they are carrying out the glazing from the inside, as the restaurant below is far too busy and cannot take the risk of glass falling We have been advised to carry out the glazing between 8am and 11am before the restaurant opens, would this be possible for Wednesday 1st November please Awaiting clients reply <\/p>

31\/10\/2023 11:57 (jane)<\/b>Chasing client for another date <\/p>

03\/11\/2023 09:27 (jane)<\/b>Client would like 15th of November, Wednesday at 8 amJust waiting on Prentice glass to confirm <\/p>

03\/11\/2023 11:44 (jane)<\/b>All confirmed for 8am on Wednesday 15th November <\/p>

15\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58047","activity_ticket_id":"54695","ticket_reference":"HDT55780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"high level lights not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/23","activity_end":"2023-10-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67426","activity_notes":"WEDNESDAY 11TH BETWEEN 8 - 10 WITH TENANT Could you also look at the the living room\/kitchen door and the bathroom door? It looks like they basically both need a screw in one spot.","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2023 16:54 (System)<\/b>Ticket Created<\/p>

28\/09\/2023 09:02 (sandra)<\/b>tenant home Friday afternoon <\/p>

29\/09\/2023 14:42 (alan)<\/b>Replace blown lamps in high level kitchen lightsLook at light in bedroom not working, faulty found to be dimmer switch is not LED compatible, order replacement LED compatible dimmer switch Tenant to inform Tina what days she is available next week <\/p>

05\/10\/2023 10:56 (sandra)<\/b>tenant can give access Wednesday 11th <\/p>

06\/10\/2023 12:01 (sandra)<\/b>BEFORE 12.30 AS TENANT HAS TO BE AT WORK IN THE AFTERNOON <\/p>

11\/10\/2023 08:51 (alan)<\/b>Replace faulty dimmer switch module for bedroom light<\/p>

11\/10\/2023 09:27 (travis)<\/b>Repaired and replaced door handles ,replaced missing grub screws <\/p>

11\/10\/2023 09:28 (travis)<\/b>Noticed all door handle latches are worn allowing the handles to drop, I would recommend all three to be replaced.<\/p>

11\/10\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58048","activity_ticket_id":"54754","ticket_reference":"HDT55839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No electrical power anywhere except the living room. ","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/23","activity_end":"2023-10-06 14:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67427","activity_notes":"No electrical power anywhere except the living room. TENANT IS HOME NOW BUT COLLECT KEYS IF YOU GO LATER ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2023 12:36 (System)<\/b>Ticket Created<\/p>

06\/10\/2023 14:49 (alan)<\/b>Called out to investigate no power in flat tested thought and found faulty damage socket tripping the RCD out Replaced socket and left all working <\/p>

06\/10\/2023 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58049","activity_ticket_id":"54755","ticket_reference":"HDT55840","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15782 - New power supply for 2No bench grinders in rear basement area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/23","activity_end":"2023-10-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67428","activity_notes":"New power supply for 2No bench grinders in rear basement area Booked for 19th - full day ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2023 12:51 (sandra)<\/b>EMAIL sent to Alan with details asking him to notify me once the parts are delivered <\/p>

13\/10\/2023 09:37 (sandra)<\/b>chased Alan this morning and waiting for him to get back to me <\/p>

13\/10\/2023 10:17 (sandra)<\/b>booked for 19th full day<\/p>

19\/10\/2023 15:47 (alan)<\/b>Quoted works <\/p>

19\/10\/2023 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58051","activity_ticket_id":"54756","ticket_reference":"HDT55841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Move desks and relocate ","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2609","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2609","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/10\/23","activity_end":"2023-10-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67430","activity_notes":"Move desks and relocate Desks are at Central Cross and need to be moved and rebuilt at 21a Wardour Street office ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2023 15:15 (System)<\/b>Ticket Created<\/p>

06\/10\/2023 15:18 (sandra)<\/b>Wednesday <\/p>

11\/10\/2023 14:47 (sandra)<\/b>new lock ordered 3 - 5 days <\/p>

12\/10\/2023 11:57 (sandra)<\/b>lock arriving today <\/p>

13\/10\/2023 11:13 (sandra)<\/b>disregard notes on lock <\/p>

13\/10\/2023 12:07 (travis)<\/b>Collection, delivery & assembly of office desks.<\/p>

13\/10\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58052","activity_ticket_id":"54757","ticket_reference":"HDT55842","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Toilet leaking","ticket_address_1":"5 Wimpole Mews","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"5 Wimpole Mews","cs_id":"2717","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2717","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/23","activity_end":"2023-10-09 07:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67431","activity_notes":"Toilet leaking","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 07:42 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 09:04 (roy)<\/b>Leaking toilet.15mm pipe from ground appears to have a crack in the pipe. This is close to wall and about 4 inches from the floor.Tried to remove toilet to access pipe but no joy.Had to isolate main stop cock but showed tenant how to turn off\/on valve so they could have water over the weekend but to turn off at night.Not a big leak but enough to cause puddle on floor<\/p>

09\/10\/2023 10:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58053","activity_ticket_id":"54758","ticket_reference":"HDT55843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into ground floor restaurant ","ticket_address_1":"36 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street","cs_id":"2718","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2718","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/23","activity_end":"2023-10-09 07:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67432","activity_notes":"Leak into ground floor restaurant kitchen. this has happened before and it was coming from a broken shower pipe in the flat on the first floor ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 07:46 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 08:51 (roy)<\/b>On arrival no leak.Saw stains on ceiling around 4 inch waste pipe.Tried to gain access into flat 1 but no joy. Reported back to helpdesk stating we need access onto flat 1.Tried calling Urban Chic but believe these are not the management team.<\/p>

09\/10\/2023 10:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58054","activity_ticket_id":"54759","ticket_reference":"HDT55844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dimmer switch not working ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1359","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1359","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/23","activity_end":"2023-10-10 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67433","activity_notes":"TUESDAY - TENANT WILL BE HOME FOR ACCESS COLLECT KEYS BUT KNOCK FIRST dimmer switch not working The dimmer switch (the button in the middle) for the light in my bedroom is faulty. The light still (mostly) turns on but it is now starting to turn on and off automatically and flicker. I suspect something is wrong with the dimmer switch, ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 09:41 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 09:42 (sandra)<\/b>TENANT HOME FOR ACCESS TUESDAY 10TH<\/p>

11\/10\/2023 07:23 (alan)<\/b>Replace faulty dimmer switch module <\/p>

11\/10\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58055","activity_ticket_id":"54760","ticket_reference":"HDT55845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine is on lock and will not open. Pump drain issue. Tried turning it off and on again at the wall but still persisted.","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/23","activity_end":"2023-10-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67434","activity_notes":"COLLECT KEYS Washing machine is on lock and will not open. Pump drain issue. Tried turning it off and on again at the wall but still persisted. can the pipe be cleared and see if it can be reset ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 10:00 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 10:01 (sandra)<\/b>access asked for today 9\/10<\/p>

09\/10\/2023 10:06 (sandra)<\/b>collect keys 9\/10<\/p>

09\/10\/2023 16:37 (iain)<\/b>Drained washing machine, cleared filter, checked all waste pipework, ran cycles.<\/p>

10\/10\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58056","activity_ticket_id":"54761","ticket_reference":"HDT55846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Wellington Street","cs_id":"2718","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2718","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/23","activity_end":"2023-10-09 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67435","activity_notes":"Access to Flat 1 via keys HDT55843 Follow-UpLeak into ground floor restaurant kitchen. this has happened before and it was coming from a broken shower pipe in the flat on the first floor","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 10:01 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 10:03 (sandra)<\/b>access today to Flat 1 via keys <\/p>

09\/10\/2023 16:35 (iain)<\/b>Investigated leak. Resealed areas of bath mastic.<\/p>

10\/10\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58057","activity_ticket_id":"54762","ticket_reference":"HDT55847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/10\/23","activity_end":"2023-10-09 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67436","activity_notes":"PICK UP KEYS FOR TODAY - Right hand side window locked ( asked for it to be fixed since I got the keys, almost two months ago )- Left hand side window blind damaged- cupboard door next to the washing machine doesnt close properly- light switch for kitchen light damaged (ceiling) (Can you take a picture of the light switch please )","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 10:19 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 10:20 (sandra)<\/b>access requested for Tuesday 10\/10<\/p>

09\/10\/2023 10:32 (sandra)<\/b>KEYS FOR TODAY <\/p>

09\/10\/2023 16:36 (iain)<\/b>List of works completed. Photo of dimmer module attached.<\/p>

10\/10\/2023 10:13 (sandra)<\/b>picture sent to Alan to identify<\/p>

10\/10\/2023 11:30 (sandra)<\/b>requested Thursday 12th to fit dimmer switch <\/p>

11\/10\/2023 12:49 (sandra)<\/b>CONFIRMED 12TH WITH KEYS <\/p>

12\/10\/2023 12:25 (alan)<\/b>Replace faulty dimmer module to lights in kitchen <\/p>

12\/10\/2023 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58058","activity_ticket_id":"54763","ticket_reference":"HDT55848","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"HDT55842 Follow-Up - leaking pipe ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5 Wimpole Mews","cs_id":"2717","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2717","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/23","activity_end":"2023-10-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67437","activity_notes":"WEDNESDAY WITH TENANT - CLIENT KNOWS ABOUT THE PROBLEM WITH REMOVING THE TOILET Leaking toilet. 15mm pipe from ground appears to have a crack in the pipe. This is close to wall and about 4 inches from the floor. Tried to remove toilet to access pipe but no joy. Had to isolate main stop cock but showed tenant how to turn off\/on valve so they could have water over the weekend but to turn off at night. Not a big leak but enough to cause puddle on floor","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 10:36 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 14:57 (sandra)<\/b>TUESDAY MORNING WITH TENANT <\/p>

10\/10\/2023 11:26 (michaelk)<\/b>Attended site to cut out leaking pipework and valve to the downstairs toilet as reported. A replacement 15mm lever arm valve was fitted and the water supply reinstated to the toilet. There proved to be a secondary leak on the toilet which requires the pan to be removed. I will forward the information to the office as this toilet may have been cemented into position. 2hrs labour plus materials, total 113 ex vat.<\/p>

12\/10\/2023 10:08 (michaelk)<\/b>Attended site to remove the ground floor toilet to resolve the leaking issue. The cistern had been stuck back to the wall with expanding foam adhesive, also the cistern was masik sealed to the pan. The pan was carefully removed and the repair was carried out by changing a damaged pan connector. The toilet was re-sealed on completion and left in full working order. Note; the push button was mastik sealed to the cistern lid. This installation is poor and could do with being completely ripped out and installed properly. 4hrs labour plus parts, total 221.60 ex vat.<\/p>

12\/10\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58059","activity_ticket_id":"54764","ticket_reference":"HDT55849","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"signage","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/23","activity_end":"2023-10-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67438","activity_notes":"WEDNESDAY - SIGNAGE IN OFFICE signageI have some signs that need going up to replace paper ones stuck to the wall. One is to go on the basement lift entrance in the car park to replace existing sign Kira will show where they are to go.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 10:39 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 10:41 (sandra)<\/b>requested for Wednesday morning <\/p>

11\/10\/2023 12:50 (sandra)<\/b>CONFIRMED <\/p>

11\/10\/2023 16:20 (roy)<\/b>Fitted signs where previous signs was<\/p>

11\/10\/2023 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58060","activity_ticket_id":"54765","ticket_reference":"HDT55850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15864 - Replacement cooker ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/23","activity_end":"2023-10-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67439","activity_notes":"Replacement cooker -keys for Wednesday 18th ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 11:27 (sandra)<\/b>requested Wednesday 18th to fit <\/p>

10\/10\/2023 14:37 (sandra)<\/b>confirmed - collect keys <\/p>

18\/10\/2023 11:52 (roy)<\/b>Assist Alan with cooker<\/p>

18\/10\/2023 11:52 (roy)<\/b>Assist Alan with cooker<\/p>

18\/10\/2023 15:22 (alan)<\/b>Replace cooker<\/p>

18\/10\/2023 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58061","activity_ticket_id":"54765","ticket_reference":"HDT55850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15864 - Replacement cooker ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9a Little Newport Street ","cs_id":"1790","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1790","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/23","activity_end":"2023-10-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67440","activity_notes":"Replacement cooker - SECOND MAN TO LIFT keys for Wednesday 18th ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 11:27 (sandra)<\/b>requested Wednesday 18th to fit <\/p>

10\/10\/2023 14:37 (sandra)<\/b>confirmed - collect keys <\/p>

18\/10\/2023 11:52 (roy)<\/b>Assist Alan with cooker<\/p>

18\/10\/2023 11:52 (roy)<\/b>Assist Alan with cooker<\/p>

18\/10\/2023 15:22 (alan)<\/b>Replace cooker<\/p>

18\/10\/2023 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58062","activity_ticket_id":"54766","ticket_reference":"HDT55851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge light is not working Tile that is above the fridge, ceiling tile has fell down","ticket_address_1":"4th Floor Flat","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"2694","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"2694","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/23","activity_end":"2023-10-10 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67441","activity_notes":"TENANT TO PROVIDE ACCESS TUESDAYFridge light is not working Tile that is above the fridge, ceiling tile has fell down","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 11:15 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 11:15 (sandra)<\/b>access requested for Tuesday <\/p>

09\/10\/2023 11:41 (sandra)<\/b>Tenant to provide access on Tuesday <\/p>

10\/10\/2023 11:47 (travis)<\/b>List of works,Replaced fridge bulb\/light,Refitted aluminium panel between top of fridge and worktop.<\/p>

10\/10\/2023 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58063","activity_ticket_id":"54767","ticket_reference":"HDT55852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15857 - Redecoration to flat and 2No flat entrance doors ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, 39 King Street ","cs_id":"2233","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2233","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/10\/23","activity_end":"2023-10-15 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67442","activity_notes":"STARTING WEDNESDAY Redecoration to flat and 2No flat entrance doors 1) To allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To carry out preparation works to all ceilings, walls and woodwork throughout flat excluding pre-finishedwindowsApply 2No coats of colour match emulsion to ceilings and walls, undercoat all woodwork followed by 1No:top coat.Remove all protection works and clean site on completion.2) To carry out preparation works to 2No flat entrance doors from communal area and decorate to matchexisting","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2023 11:28 (sandra)<\/b>Starting Wednesday 11th and working the weekend <\/p>

13\/10\/2023 14:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58064","activity_ticket_id":"54768","ticket_reference":"HDT55853","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"no hot water ","ticket_address_1":"5 Wimpole Mews","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"5 Wimpole Mews","cs_id":"2717","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2717","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/23","activity_end":"2023-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67443","activity_notes":"no hot water - access through Michael Cohen when you are outside ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 11:53 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 11:56 (sandra)<\/b>need someone today. access through Michael Cohen when you are outside call their office and he will let you in<\/p>

09\/10\/2023 13:50 (sandra)<\/b>(Ticket Closed)<\/p>

11\/10\/2023 16:25 (roy)<\/b>No hot water.Turned on valve.All ok<\/p>

11\/10\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58065","activity_ticket_id":"54769","ticket_reference":"HDT55854","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to order cutlery for 120-122 Long Acre.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/23","activity_end":"2023-10-09 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67444","activity_notes":"to order cutlery for 120-122 Long Acre.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:07 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 13:31 (sandra)<\/b>Roy to pay with credit card and deliver <\/p>

10\/10\/2023 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58066","activity_ticket_id":"54770","ticket_reference":"HDT55855","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15860 - Maintenance Repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, 39 King Street ","cs_id":"2233","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2233","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/10\/23","activity_end":"2023-10-13 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67445","activity_notes":"Maintenance Repairs LIST SENT SEPARATELY - KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:31 (sandra)<\/b>keys <\/p>

11\/10\/2023 07:21 (alan)<\/b>Quoted works Ordered parts <\/p>

11\/10\/2023 12:26 (sandra)<\/b>starting Wednesday 11th<\/p>

12\/10\/2023 10:51 (sandra)<\/b>returning Friday to fit parts <\/p>

13\/10\/2023 11:09 (iain)<\/b>List of works.<\/p>

13\/10\/2023 11:10 (iain)<\/b>Freezer door on order.<\/p>

13\/10\/2023 11:10 (sandra)<\/b>details and pictures are in file of cracked freezer inside door <\/p>

13\/10\/2023 15:04 (michael)<\/b>(Ticket Closed)<\/p>

16\/10\/2023 04:53 (alan)<\/b>List of works<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58067","activity_ticket_id":"54770","ticket_reference":"HDT55855","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15860 - Maintenance Repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6, 39 King Street ","cs_id":"2233","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2233","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/23","activity_end":"2023-10-13 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67446","activity_notes":"Maintenance Repairs LIST SENT SEPARATELY - KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:31 (sandra)<\/b>keys <\/p>

11\/10\/2023 07:21 (alan)<\/b>Quoted works Ordered parts <\/p>

11\/10\/2023 12:26 (sandra)<\/b>starting Wednesday 11th<\/p>

12\/10\/2023 10:51 (sandra)<\/b>returning Friday to fit parts <\/p>

13\/10\/2023 11:09 (iain)<\/b>List of works.<\/p>

13\/10\/2023 11:10 (iain)<\/b>Freezer door on order.<\/p>

13\/10\/2023 11:10 (sandra)<\/b>details and pictures are in file of cracked freezer inside door <\/p>

13\/10\/2023 15:04 (michael)<\/b>(Ticket Closed)<\/p>

16\/10\/2023 04:53 (alan)<\/b>List of works<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58068","activity_ticket_id":"54771","ticket_reference":"HDT55856","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remedial repairs to doors ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/23","activity_end":"2023-10-12 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67447","activity_notes":"Remedial repairs to doors Please can you raise job to carry out remedial repairs to doors at 118 Long Acre.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:28 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 13:29 (sandra)<\/b>report for works in file attached <\/p>

11\/10\/2023 11:18 (sandra)<\/b>booked for Monday and Tuesday with TAP permit <\/p>

11\/10\/2023 16:59 (sandra)<\/b>booked for Thursday 12th<\/p>

12\/10\/2023 11:49 (travis)<\/b>Realignment of all double fire doors in common area.<\/p>

12\/10\/2023 11:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58069","activity_ticket_id":"54772","ticket_reference":"HDT55857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/23","activity_end":"2023-10-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67448","activity_notes":"List of works WEDNEDAY TENANT FOR ACCESS 1.The door handle on the ensuite is broken. (Travis)","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:37 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 13:38 (sandra)<\/b>client has booked Wednesday. Just waiting on confirmation of tenant or keys <\/p>

09\/10\/2023 14:01 (sandra)<\/b>TENANT FOR ACCESS <\/p>

11\/10\/2023 10:52 (travis)<\/b>Reaffixed ensuite door handle.<\/p>

11\/10\/2023 14:25 (sandra)<\/b>emailed company to see if the will replace the remote control for the extractor fan in the kitchen <\/p>

11\/10\/2023 15:42 (alan)<\/b>Look at extractor hood and give details to office for controllerReplace broken lamp holders into wall, light fittings in main bedroom <\/p>

13\/10\/2023 09:24 (sandra)<\/b>Have contacted two suppliers that deal with these, waiting on a 48 hour response to see if they supply the controller separately. <\/p>

13\/10\/2023 09:25 (sandra)<\/b>no telephone number just a message that you have to fill in with details <\/p>

13\/10\/2023 11:22 (sandra)<\/b>Tina wants this to be left for Lilian on her return. I will contact Lilian to see if she has any details when she gets back <\/p>

13\/10\/2023 16:13 (sandra)<\/b>found company that do spares called miroproducts.co.uk. emailed them with all the details for the remote control and will call when they are open on Monday if I dont receive a reply. <\/p>

16\/10\/2023 14:09 (sandra)<\/b>received email to say they will be responding shortly regarding the remote control <\/p>

19\/10\/2023 11:31 (sandra)<\/b>company has replied and given us details on how to order the remote control. I have emailed them with out details and awaiting invoice to pay <\/p>

25\/10\/2023 12:00 (sandra)<\/b>emailed company again for instructions on how to order <\/p>

25\/10\/2023 15:31 (sandra)<\/b>remote ordered 3 - 5 days <\/p>

31\/10\/2023 14:25 (sandra)<\/b>requested access for Friday 3rd to drop off the remote <\/p>

31\/10\/2023 15:42 (sandra)<\/b>ACCESS WITH TENANT FOR FRIDAY MORNING <\/p>

06\/11\/2023 10:34 (sandra)<\/b>remote doesnt work and I have emailed company to see if it needs to be programmed in<\/p>

06\/11\/2023 10:40 (sandra)<\/b>awaiting instructions on how to pair to cooker hood by email from the company <\/p>

06\/11\/2023 11:39 (sandra)<\/b>Wednesday with keys and knock first <\/p>

06\/11\/2023 16:44 (alan)<\/b>Replace faulty bathroom extractor fan unit located in cupboard on balcony of flat 9Test and leave working <\/p>

07\/11\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58070","activity_ticket_id":"54772","ticket_reference":"HDT55857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/23","activity_end":"2023-10-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67449","activity_notes":"List of works WEDNEDAY TENANT FOR ACCESS 1.The door handle on the ensuite is broken. (Travis)2.The cooker extractor is not working(or tenant do not know how to use)3.Some lights in Bedroom 2 are not working and we replace some with new bulbs and they are working right now.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:37 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 13:38 (sandra)<\/b>client has booked Wednesday. Just waiting on confirmation of tenant or keys <\/p>

09\/10\/2023 14:01 (sandra)<\/b>TENANT FOR ACCESS <\/p>

11\/10\/2023 10:52 (travis)<\/b>Reaffixed ensuite door handle.<\/p>

11\/10\/2023 14:25 (sandra)<\/b>emailed company to see if the will replace the remote control for the extractor fan in the kitchen <\/p>

11\/10\/2023 15:42 (alan)<\/b>Look at extractor hood and give details to office for controllerReplace broken lamp holders into wall, light fittings in main bedroom <\/p>

13\/10\/2023 09:24 (sandra)<\/b>Have contacted two suppliers that deal with these, waiting on a 48 hour response to see if they supply the controller separately. <\/p>

13\/10\/2023 09:25 (sandra)<\/b>no telephone number just a message that you have to fill in with details <\/p>

13\/10\/2023 11:22 (sandra)<\/b>Tina wants this to be left for Lilian on her return. I will contact Lilian to see if she has any details when she gets back <\/p>

13\/10\/2023 16:13 (sandra)<\/b>found company that do spares called miroproducts.co.uk. emailed them with all the details for the remote control and will call when they are open on Monday if I dont receive a reply. <\/p>

16\/10\/2023 14:09 (sandra)<\/b>received email to say they will be responding shortly regarding the remote control <\/p>

19\/10\/2023 11:31 (sandra)<\/b>company has replied and given us details on how to order the remote control. I have emailed them with out details and awaiting invoice to pay <\/p>

25\/10\/2023 12:00 (sandra)<\/b>emailed company again for instructions on how to order <\/p>

25\/10\/2023 15:31 (sandra)<\/b>remote ordered 3 - 5 days <\/p>

31\/10\/2023 14:25 (sandra)<\/b>requested access for Friday 3rd to drop off the remote <\/p>

31\/10\/2023 15:42 (sandra)<\/b>ACCESS WITH TENANT FOR FRIDAY MORNING <\/p>

06\/11\/2023 10:34 (sandra)<\/b>remote doesnt work and I have emailed company to see if it needs to be programmed in<\/p>

06\/11\/2023 10:40 (sandra)<\/b>awaiting instructions on how to pair to cooker hood by email from the company <\/p>

06\/11\/2023 11:39 (sandra)<\/b>Wednesday with keys and knock first <\/p>

06\/11\/2023 16:44 (alan)<\/b>Replace faulty bathroom extractor fan unit located in cupboard on balcony of flat 9Test and leave working <\/p>

07\/11\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58071","activity_ticket_id":"54773","ticket_reference":"HDT55858","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"3 x tubs of blue liquid","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2709","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2709","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/10\/23","activity_end":"2023-10-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67450","activity_notes":"3 x tubs of blue liquidto be taken to the basement when they come in ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:39 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 14:04 (jane)<\/b>3No x Greasebeta liquids on order - 3- 5 day lead-time<\/p>

12\/10\/2023 08:48 (travis)<\/b>Collection and delivery pof x3 blue liquid containers.<\/p>

12\/10\/2023 09:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58072","activity_ticket_id":"54774","ticket_reference":"HDT55859","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"The transformer of one of the lights in the kitchen area is not working.","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat C","cs_id":"770","cs_address_2":"5a Mercer Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"770","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/23","activity_end":"2023-10-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67451","activity_notes":"The transformer of one of the lights in the kitchen area is not working. CONFIRMED FOR WEDNESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:58 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 13:58 (sandra)<\/b>TENANT HOME FOR ACCESS TODAY <\/p>

09\/10\/2023 14:48 (alan)<\/b>Order replacement fitting <\/p>

13\/10\/2023 09:36 (sandra)<\/b>chased Alan on parts being delivered and when i can book this in <\/p>

13\/10\/2023 10:55 (sandra)<\/b>due in today\/Monday. Requested Wednesday to fit <\/p>

16\/10\/2023 10:00 (sandra)<\/b>chased for confirmation <\/p>

16\/10\/2023 14:32 (sandra)<\/b>CONFIRMED FOR WEDNEDAY WITH KEYS <\/p>

18\/10\/2023 15:26 (alan)<\/b>Return to site and replace faulty light fitting <\/p>

18\/10\/2023 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58073","activity_ticket_id":"54775","ticket_reference":"HDT55860","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Panel light needs replacing ","ticket_address_1":"39 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 William IV Street","cs_id":"2633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/23","activity_end":"2023-10-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67452","activity_notes":"Panel light needs replacing ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:59 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 14:00 (sandra)<\/b>on order and should be delivered by Wednesday <\/p>

12\/10\/2023 10:01 (alan)<\/b>Replace LED light panel<\/p>

12\/10\/2023 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58074","activity_ticket_id":"54776","ticket_reference":"HDT55861","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"23 Neal Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"23 Neal Street","cs_id":"2700","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"2700","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/11\/23","activity_end":"2023-11-01 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67453","activity_notes":"install signage ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 14:08 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:18 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:38 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

25\/10\/2023 11:59 (sandra)<\/b>booked for 31st October onwards <\/p>

02\/11\/2023 09:42 (dean)<\/b>Done 190.00<\/p>

02\/11\/2023 11:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58075","activity_ticket_id":"54777","ticket_reference":"HDT55862","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/11\/23","activity_end":"2023-11-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67454","activity_notes":"install signage ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2023 14:09 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:18 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:37 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

07\/11\/2023 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58076","activity_ticket_id":"54778","ticket_reference":"HDT55863","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"37 Drury Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37 Drury Lane","cs_id":"2571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2571","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/11\/23","activity_end":"2023-11-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67455","activity_notes":"install signage ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 14:10 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:18 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:37 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

25\/10\/2023 11:59 (sandra)<\/b>booked for 31st October onwards <\/p>

02\/11\/2023 09:40 (dean)<\/b>Done 190.00<\/p>

02\/11\/2023 11:22 (michael)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 10:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/11\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58077","activity_ticket_id":"54779","ticket_reference":"HDT55864","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"121 Long Acre ","cs_id":"1858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/24","activity_end":"2024-08-28 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67456","activity_notes":"install signage ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 14:11 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:17 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:37 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

25\/10\/2023 11:59 (sandra)<\/b>booked for 31st October onwards <\/p>

16\/11\/2023 11:56 (dean)<\/b>James said to leave 121118116As staircases are being repainted and signs can be done after decorating is completed <\/p>

17\/11\/2023 10:13 (sandra)<\/b>James has said wait until staircase has been painted before doing the signage <\/p>

23\/01\/2024 10:27 (sandra)<\/b>to be completed w\/c 29th <\/p>

27\/02\/2024 16:06 (iain)<\/b>Signage.<\/p>

27\/02\/2024 16:08 (iain)<\/b>To return when client has decided on which signage is to be removed\/replaced.<\/p>

15\/04\/2024 11:11 (jane)<\/b>For Thursday 18th April <\/p>

19\/04\/2024 15:55 (iain)<\/b>Signage.<\/p>

19\/04\/2024 16:25 (sandra)<\/b>further signage to be put up <\/p>

24\/04\/2024 10:23 (sandra)<\/b>on going <\/p>

16\/05\/2024 16:30 (sandra)<\/b>Iain to attend Friday 17th<\/p>

23\/05\/2024 11:02 (sandra)<\/b>waiting on further direction from MR<\/p>

10\/07\/2024 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58078","activity_ticket_id":"54780","ticket_reference":"HDT55865","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/24","activity_end":"2024-08-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67457","activity_notes":"install signage ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 14:11 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:17 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:37 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

25\/10\/2023 11:59 (sandra)<\/b>booked for 31st October onwards <\/p>

17\/11\/2023 10:11 (sandra)<\/b>James has said wait until the stair case has been painted before putting up the signage <\/p>

23\/01\/2024 10:25 (sandra)<\/b>To be done 31st after stairs are painted <\/p>

26\/02\/2024 08:20 (iain)<\/b>Signage.<\/p>

15\/04\/2024 11:12 (jane)<\/b>For Thursday 18th April <\/p>

19\/04\/2024 15:54 (iain)<\/b>Signage, 116 Longacre.<\/p>

19\/04\/2024 16:26 (sandra)<\/b>further signage to be put up <\/p>

24\/04\/2024 10:23 (sandra)<\/b>on going <\/p>

16\/05\/2024 16:29 (sandra)<\/b>Iain to attend Friday 17th <\/p>

23\/05\/2024 11:01 (sandra)<\/b>Waiting on further direction from MR<\/p>

10\/07\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58079","activity_ticket_id":"54781","ticket_reference":"HDT55866","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/24","activity_end":"2024-08-28 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67458","activity_notes":"install signage ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2023 14:12 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:17 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:36 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

25\/10\/2023 11:58 (sandra)<\/b> booked for 31st October onwards <\/p>

17\/11\/2023 10:13 (sandra)<\/b>James has asked this be left until stair case has been decorated <\/p>

23\/01\/2024 10:26 (sandra)<\/b>to be completed w\/c 29th<\/p>

22\/03\/2024 10:43 (sandra)<\/b>emailed Randall\/James for update on when these can go ahead <\/p>

15\/04\/2024 10:41 (sandra)<\/b>Randall has said there is still a problem with 116 so we cant carry out these works <\/p>

10\/07\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58080","activity_ticket_id":"54782","ticket_reference":"HDT55867","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"80 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"80 Long Acre","cs_id":"2441","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2441","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/23","activity_end":"2023-11-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67459","activity_notes":"install signage ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2023 14:13 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:17 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:36 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

25\/10\/2023 11:58 (sandra)<\/b>booked for 31st October onwards <\/p>

17\/11\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58081","activity_ticket_id":"54783","ticket_reference":"HDT55868","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/23","activity_end":"2023-11-17 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67460","activity_notes":"install signage ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2023 14:14 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:17 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:36 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

25\/10\/2023 11:58 (sandra)<\/b>booked for 31st October onwards <\/p>

17\/11\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58082","activity_ticket_id":"54763","ticket_reference":"HDT55848","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"HDT55842 Follow-Up - leaking pipe ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5 Wimpole Mews","cs_id":"2717","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2717","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/23","activity_end":"2023-10-09 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67461","activity_notes":"Leaking toilet. 15mm pipe from ground appears to have a crack in the pipe. This is close to wall and about 4 inches from the floor. Tried to remove toilet to access pipe but no joy. Had to isolate main stop cock but showed tenant how to turn off\/on valve so they could have water over the weekend but to turn off at night. Not a big leak but enough to cause puddle on floor","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2023 10:36 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 14:57 (sandra)<\/b>TUESDAY MORNING WITH TENANT <\/p>

10\/10\/2023 11:26 (michaelk)<\/b>Attended site to cut out leaking pipework and valve to the downstairs toilet as reported. A replacement 15mm lever arm valve was fitted and the water supply reinstated to the toilet. There proved to be a secondary leak on the toilet which requires the pan to be removed. I will forward the information to the office as this toilet may have been cemented into position. 2hrs labour plus materials, total 113 ex vat.<\/p>

12\/10\/2023 10:08 (michaelk)<\/b>Attended site to remove the ground floor toilet to resolve the leaking issue. The cistern had been stuck back to the wall with expanding foam adhesive, also the cistern was masik sealed to the pan. The pan was carefully removed and the repair was carried out by changing a damaged pan connector. The toilet was re-sealed on completion and left in full working order. Note; the push button was mastik sealed to the cistern lid. This installation is poor and could do with being completely ripped out and installed properly. 4hrs labour plus parts, total 221.60 ex vat.<\/p>

12\/10\/2023 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58083","activity_ticket_id":"54628","ticket_reference":"HDT55713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15794 - Replacement ventilation units ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2268","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2268","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/23","activity_end":"2023-10-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67462","activity_notes":"Replacement ventilation units ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2023 09:37 (jane)<\/b>Alan taking final measurements for new ventilation unit on Friday 22nd September and then we will order <\/p>

28\/09\/2023 13:30 (jane)<\/b>Have sent an email to Nuaire to order 1No wall mounted MVHR unit - awaiting pro-forma <\/p>

28\/09\/2023 14:25 (jane)<\/b>Wall mounted MVHR on order - hoping to be delivered end of next week <\/p>

05\/10\/2023 14:13 (sandra)<\/b>booked for 11th but tenant is away from 6th til 13th keys <\/p>

11\/10\/2023 13:22 (alan)<\/b>Quoted works <\/p>

11\/10\/2023 14:12 (jane)<\/b>(Ticket Closed)<\/p>

11\/10\/2023 14:12 (roy)<\/b>With Alan, repkace AHU<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58084","activity_ticket_id":"54762","ticket_reference":"HDT55847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"1174","cs_address_2":"25 Wardour Street ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1174","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/23","activity_end":"2023-10-12 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67463","activity_notes":"WITH KEYS FOR 12TH -- light switch for kitchen light damaged (ceiling)","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 10:19 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 10:20 (sandra)<\/b>access requested for Tuesday 10\/10<\/p>

09\/10\/2023 10:32 (sandra)<\/b>KEYS FOR TODAY <\/p>

09\/10\/2023 16:36 (iain)<\/b>List of works completed. Photo of dimmer module attached.<\/p>

10\/10\/2023 10:13 (sandra)<\/b>picture sent to Alan to identify<\/p>

10\/10\/2023 11:30 (sandra)<\/b>requested Thursday 12th to fit dimmer switch <\/p>

11\/10\/2023 12:49 (sandra)<\/b>CONFIRMED 12TH WITH KEYS <\/p>

12\/10\/2023 12:25 (alan)<\/b>Replace faulty dimmer module to lights in kitchen <\/p>

12\/10\/2023 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58085","activity_ticket_id":"54784","ticket_reference":"HDT55869","ticket_client":"2012","client_name":"Camron","ticket_title":"annual air-conditioning Service ","ticket_address_1":"7th Floor, 17 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7th Floor","cs_id":"564","cs_address_2":"17 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"564","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/10\/23","activity_end":"2023-10-19 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67464","activity_notes":"annual air-conditioning Service ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2023 09:56 (System)<\/b>Ticket Created<\/p>

12\/10\/2023 09:50 (jane)<\/b>Have emailed the client requesting access out of hours for Thursday 19th October <\/p>

12\/10\/2023 11:03 (jane)<\/b>Confirmed access for Thursday evening 19th October from 5:30pm Alex will give access <\/p>

20\/10\/2023 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58086","activity_ticket_id":"54785","ticket_reference":"HDT55870","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Wilson pumps to service the sump pumps","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2709","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2709","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/10\/23","activity_end":"2023-10-25 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67465","activity_notes":"Wilson pumps to service the sump pumps","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2023 10:16 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 10:31 (jane)<\/b>Waiting a date from Wilson Pumps <\/p>

11\/10\/2023 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58087","activity_ticket_id":"54786","ticket_reference":"HDT55871","ticket_client":"2019","client_name":"School of Wok","ticket_title":"no hot water ","ticket_address_1":"School of Wok ","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/23","activity_end":"2023-10-11 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67466","activity_notes":"no hot water open until 10pm","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2023 14:14 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 12:25 (sandra)<\/b>BOOKED FOR Wednesday <\/p>

12\/10\/2023 10:03 (michaelk)<\/b>Attended site to investigate reported hot water fault. Found a fault on the upper element and the lower element had tripped on high temperature. The lower element was reset however the cylinder requires draining and cleaning out of all scale deposits. Will provide a quote to carry out repairs. 2hrs labour 105<\/p>

12\/10\/2023 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58088","activity_ticket_id":"54787","ticket_reference":"HDT55872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant has reported a light not working as you come into flat 1.","ticket_address_1":"Flat 1 ","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 ","cs_id":"2239","cs_address_2":"21a Newport Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2239","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/23","activity_end":"2023-10-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67467","activity_notes":"The tenant has reported a light not working as you come into flat 1.WITH KEYS WEDNESDAY ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2023 14:23 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 14:24 (sandra)<\/b>WITH KEYS WEDNESDAY <\/p>

11\/10\/2023 08:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58089","activity_ticket_id":"54788","ticket_reference":"HDT55873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15863 - Repair\/replace dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 ","cs_id":"2701","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"2701","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/10\/23","activity_end":"2023-10-17 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67468","activity_notes":"COLLECT KEYS FOR ACCESS - 17TH Repair\/replace dishwasher OPTION TWO - (REPLACE):To allow for an appliance engineer to attend the above site and make safe isolation to the existingdefective appliance. Cart away and dispose of environmentally friendly at specialist waste transfer site.To supply and install new AEG FSB42607Z Fully Integrated Standard Dishwasher, connect , test andcommission on completion.","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2023 14:36 (sandra)<\/b>booked for 17th. requested access to remove and install new appliance <\/p>

12\/10\/2023 11:49 (sandra)<\/b>collect keys <\/p>

17\/10\/2023 15:31 (travis)<\/b>Dishwasher installation.<\/p>

17\/10\/2023 19:09 (iain)<\/b>Dishwasher.<\/p>

18\/10\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58090","activity_ticket_id":"54789","ticket_reference":"HDT55874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/23","activity_end":"2023-10-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67469","activity_notes":"TUESDAY AT 7.30 WITH TENANT kitchen cabinets are coming loose on the sides of various doors and have sharp edges ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 09:48 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 12:54 (sandra)<\/b>confirmed with tenant for Monday 8.30 16th<\/p>

16\/10\/2023 12:18 (travis)<\/b>Full removal\/regrout to bathroom floor,Mastic seal to top of all upstand tiles,New edging to bathroom shelves within shower.Awaiting kitchen cupboard edging to complete job.<\/p>

16\/10\/2023 12:33 (sandra)<\/b>attend at 2.30 when tenant is there <\/p>

17\/10\/2023 06:34 (michaelk)<\/b>Attended site to investigate the reported controls fault. The controls were found to be working however the led display was dimming intermittently. A replacement controller is required to solve the problem, heating was left running. 2hrs labour 105<\/p>

17\/10\/2023 11:31 (sandra)<\/b>Travis - metal edging strips for kitchen doors 4 - 5 days on order <\/p>

19\/10\/2023 14:41 (sandra)<\/b>requested access Friday 20th <\/p>

20\/10\/2023 09:14 (sandra)<\/b>mk To attend at 10am today to fit controller <\/p>

23\/10\/2023 07:43 (michaelk)<\/b>Attended site to replace heating 7 day programmer due to the existing controls failing. The programmer was fitted and the tenant was instructed on how to use and program. 3hrs labour plus parts, total 228.14 ex vat.<\/p>

24\/10\/2023 11:40 (sandra)<\/b>waiting on order for edging expected by 27th<\/p>

30\/10\/2023 11:16 (sandra)<\/b>access asked for 7.30 am on Tuesday <\/p>

30\/10\/2023 11:26 (sandra)<\/b>Confirmed <\/p>

31\/10\/2023 08:59 (travis)<\/b>All kitchen cupboards and appliances levelled and cupboard door trims (metal),fitted where needed.<\/p>

31\/10\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58091","activity_ticket_id":"54790","ticket_reference":"HDT55875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear the bin store of rubbish","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/23","activity_end":"2023-10-11 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67470","activity_notes":"clear the bin store of rubbishmostly pallets ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2023 09:52 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 11:17 (sandra)<\/b>will take a look today but may need to clear in the morning Thursday <\/p>

11\/10\/2023 14:19 (travis)<\/b>Bin store clearance and disposal.<\/p>

11\/10\/2023 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58092","activity_ticket_id":"54791","ticket_reference":"HDT55876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in the bin store","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/23","activity_end":"2023-10-12 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67471","activity_notes":"light out in the bin store","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2023 09:57 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 12:55 (sandra)<\/b>12th<\/p>

12\/10\/2023 16:25 (alan)<\/b>Replace 4 faulty dimmer switch modules <\/p>

12\/10\/2023 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58093","activity_ticket_id":"54791","ticket_reference":"HDT55876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in the bin store","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/23","activity_end":"2023-10-12 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67472","activity_notes":"light out in the bin storeHorse and Dolphin bin store ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 09:57 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 12:55 (sandra)<\/b>12th<\/p>

12\/10\/2023 16:25 (alan)<\/b>Replace 4 faulty dimmer switch modules <\/p>

12\/10\/2023 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58094","activity_ticket_id":"54790","ticket_reference":"HDT55875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear the bin store of rubbish","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/23","activity_end":"2023-10-11 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67473","activity_notes":"clear the bin store of rubbishmostly pallets ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 09:52 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 11:17 (sandra)<\/b>will take a look today but may need to clear in the morning Thursday <\/p>

11\/10\/2023 14:19 (travis)<\/b>Bin store clearance and disposal.<\/p>

11\/10\/2023 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58095","activity_ticket_id":"54792","ticket_reference":"HDT55877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Refix wall protectors and lock for toilet ","ticket_address_1":"Central Cross","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross","cs_id":"2609","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2609","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/23","activity_end":"2023-10-27 18:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67474","activity_notes":"Refix wall protectors and lock for toilet - The wall protectors in the corridor have started coming away from the wall and will need to be drilled back in.- The lock for the toilet door in the security cabin is broken, the door cannot be opened now.","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 10:24 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 12:55 (sandra)<\/b>12th<\/p>

13\/10\/2023 09:19 (sandra)<\/b>lock has been delivered and collected <\/p>

13\/10\/2023 10:41 (sandra)<\/b>13th<\/p>

13\/10\/2023 14:57 (sandra)<\/b>lock does not fit and another to be ordered. returning Monday 16th<\/p>

13\/10\/2023 16:04 (travis)<\/b>Refixed key clamping where required,lock on order.<\/p>

18\/10\/2023 09:52 (sandra)<\/b>ordered from Foxes 4 - 5 days <\/p>

24\/10\/2023 14:59 (travis)<\/b>Collection and fitting of new lock.<\/p>

24\/10\/2023 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58096","activity_ticket_id":"54614","ticket_reference":"HDT55699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works for 9th October ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/23","activity_end":"2023-10-17 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67475","activity_notes":"delivery before 12 and leave outside her apartment if not in fridge drawer is cracked ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2023 13:16 (System)<\/b>Ticket Created<\/p>

18\/09\/2023 13:19 (jane)<\/b>For 9th October - keys for access <\/p>

09\/10\/2023 11:39 (sandra)<\/b>asked to reschedule grouting for Wednesday <\/p>

09\/10\/2023 11:42 (sandra)<\/b>with keys Wednesday <\/p>

09\/10\/2023 11:54 (alan)<\/b>Order replacement extractor fan<\/p>

10\/10\/2023 10:41 (travis)<\/b>Rake out existing floor grout and replace with New.<\/p>

11\/10\/2023 10:36 (sandra)<\/b>salad crisp drawer ordered 3 - 5 days delivery <\/p>

12\/10\/2023 10:52 (sandra)<\/b>requested access today 12th to fit extractor <\/p>

12\/10\/2023 11:17 (sandra)<\/b>confirmed for today <\/p>

12\/10\/2023 16:24 (alan)<\/b>Replace extractor fan in bathroom <\/p>

13\/10\/2023 10:50 (sandra)<\/b>waiting on date of delivery for fan and will book this with the salad drawer once delivered <\/p>

16\/10\/2023 15:15 (sandra)<\/b>salad drawer should be delivered before 12 and left outside apartment if not in <\/p>

17\/10\/2023 08:40 (travis)<\/b>Fridge crisping drawer delivered and broken drawer disposed off.<\/p>

17\/10\/2023 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58097","activity_ticket_id":"54793","ticket_reference":"HDT55878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15865 - Replacement Wine Cooler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/10\/23","activity_end":"2023-10-25 12:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67476","activity_notes":"Replacement Wine Cooler WEDNESDAY 25TH WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 11:03 (sandra)<\/b>wine cooler being delivered to office on 19th October <\/p>

20\/10\/2023 09:58 (sandra)<\/b>emailed for access Wednesday 25th<\/p>

20\/10\/2023 11:06 (sandra)<\/b>BOOKED FOR WEDNESDAY 25TH WITH KEYS <\/p>

25\/10\/2023 12:46 (roy)<\/b>Assist Ian<\/p>

25\/10\/2023 15:57 (iain)<\/b>Supply and fit new wine cooler.<\/p>

25\/10\/2023 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58098","activity_ticket_id":"54794","ticket_reference":"HDT55879","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15867 - Sump Pump Service - Mercers Walk Basement ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2709","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2709","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/10\/23","activity_end":"2023-10-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67477","activity_notes":"Sump Pump Service - Mercers Walk Basement ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2023 15:17 (jane)<\/b>Wilson Pumps attending on Friday 13th October mid-morning Engineers attending will be Dave Maclean and Nick Falzarano<\/p>

13\/10\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58099","activity_ticket_id":"54795","ticket_reference":"HDT55880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dimmer switch in the living room and second bedroom are not working ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/23","activity_end":"2023-10-12 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67478","activity_notes":"dimmer switch in the living room and second bedroom are not working AFTER 11 AM ON THURSDAY 12TH ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 12:10 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 12:11 (sandra)<\/b>AFTER 11 AM ON THURSDAY <\/p>

12\/10\/2023 16:28 (alan)<\/b>Replace 4 faulty dimmer switch modules in flat <\/p>

12\/10\/2023 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58100","activity_ticket_id":"54796","ticket_reference":"HDT55881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":"First Floor Flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/23","activity_end":"2023-10-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67479","activity_notes":"washing machine door wont openmay be the filter 12 - 2pm with tenant THURSDAY take keys in case the tenant is out ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2023 14:21 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 14:22 (sandra)<\/b>MID DAY ON THURSDAY WITH TENANT <\/p>

12\/10\/2023 12:35 (sandra)<\/b>Have emptied the machine and removed clothing.Cleaner said to throw away.Checked pump and propeller is not spinning suggesting the pump is faulty.Repair aid is required <\/p>

12\/10\/2023 12:35 (sandra)<\/b>requested an appointment from repairaid <\/p>

12\/10\/2023 14:45 (sandra)<\/b>booked for 16th 12 - 6pm awaiting confirmation from client <\/p>

12\/10\/2023 15:01 (sandra)<\/b>booked and collect keys for access <\/p>

16\/10\/2023 16:09 (iain)<\/b>Repairaid.<\/p>

17\/10\/2023 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58101","activity_ticket_id":"54797","ticket_reference":"HDT55882","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to remove and disconnect some external lights this Friday afternoon.","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/23","activity_end":"2023-10-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67480","activity_notes":"to remove and disconnect some external lights this Friday afternoon.","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 14:26 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 14:27 (sandra)<\/b>to remove and disconnect some external lights this Friday afternoon.<\/p>

13\/10\/2023 10:17 (alan)<\/b>Temporary, remove outside lighting so contractors can carry out work<\/p>

13\/10\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58102","activity_ticket_id":"54798","ticket_reference":"HDT55883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please take a meter regarding ASAP","ticket_address_1":"3rd Floor Office","ticket_address_2":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Office","cs_id":"2230","cs_address_2":"62 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2230","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/23","activity_end":"2023-10-11 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67481","activity_notes":"please take a meter regarding ASAPand send pictures ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 14:52 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 15:15 (sandra)<\/b>attending today <\/p>

11\/10\/2023 15:34 (alan)<\/b> Please see attached photos The 3rd floor at 62 Shaftesbury Ave is supplied by a electrical Check meter taken from the landlord supply as the Tenants Gas and Electrical meters were removed in September 2022 just before the new tenants moved in<\/p>

11\/10\/2023 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58103","activity_ticket_id":"54772","ticket_reference":"HDT55857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/23","activity_end":"2023-11-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67482","activity_notes":"REMOTE CONTROLINSTRUCTIONS ON HOW TO PAIR SENT SEPARATELY WEDNESDAY WITH KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2023 13:37 (System)<\/b>Ticket Created<\/p>

09\/10\/2023 13:38 (sandra)<\/b>client has booked Wednesday. Just waiting on confirmation of tenant or keys <\/p>

09\/10\/2023 14:01 (sandra)<\/b>TENANT FOR ACCESS <\/p>

11\/10\/2023 10:52 (travis)<\/b>Reaffixed ensuite door handle.<\/p>

11\/10\/2023 14:25 (sandra)<\/b>emailed company to see if the will replace the remote control for the extractor fan in the kitchen <\/p>

11\/10\/2023 15:42 (alan)<\/b>Look at extractor hood and give details to office for controllerReplace broken lamp holders into wall, light fittings in main bedroom <\/p>

13\/10\/2023 09:24 (sandra)<\/b>Have contacted two suppliers that deal with these, waiting on a 48 hour response to see if they supply the controller separately. <\/p>

13\/10\/2023 09:25 (sandra)<\/b>no telephone number just a message that you have to fill in with details <\/p>

13\/10\/2023 11:22 (sandra)<\/b>Tina wants this to be left for Lilian on her return. I will contact Lilian to see if she has any details when she gets back <\/p>

13\/10\/2023 16:13 (sandra)<\/b>found company that do spares called miroproducts.co.uk. emailed them with all the details for the remote control and will call when they are open on Monday if I dont receive a reply. <\/p>

16\/10\/2023 14:09 (sandra)<\/b>received email to say they will be responding shortly regarding the remote control <\/p>

19\/10\/2023 11:31 (sandra)<\/b>company has replied and given us details on how to order the remote control. I have emailed them with out details and awaiting invoice to pay <\/p>

25\/10\/2023 12:00 (sandra)<\/b>emailed company again for instructions on how to order <\/p>

25\/10\/2023 15:31 (sandra)<\/b>remote ordered 3 - 5 days <\/p>

31\/10\/2023 14:25 (sandra)<\/b>requested access for Friday 3rd to drop off the remote <\/p>

31\/10\/2023 15:42 (sandra)<\/b>ACCESS WITH TENANT FOR FRIDAY MORNING <\/p>

06\/11\/2023 10:34 (sandra)<\/b>remote doesnt work and I have emailed company to see if it needs to be programmed in<\/p>

06\/11\/2023 10:40 (sandra)<\/b>awaiting instructions on how to pair to cooker hood by email from the company <\/p>

06\/11\/2023 11:39 (sandra)<\/b>Wednesday with keys and knock first <\/p>

06\/11\/2023 16:44 (alan)<\/b>Replace faulty bathroom extractor fan unit located in cupboard on balcony of flat 9Test and leave working <\/p>

07\/11\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58104","activity_ticket_id":"54799","ticket_reference":"HDT55884","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"extractor not working ","ticket_address_1":"Flat 2, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/23","activity_end":"2023-10-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67483","activity_notes":"extractor not working confirmed for Wednesday 18th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

12\/10\/2023 11:08 (System)<\/b>Ticket Created<\/p>

12\/10\/2023 11:08 (sandra)<\/b>waiting on access for today <\/p>

12\/10\/2023 11:13 (sandra)<\/b>tenant should be in but if not phone Sue and she will let you in PM<\/p>

13\/10\/2023 08:35 (alan)<\/b>Check though and found kitchen extractor to have been switch off show tenant where to switch on from Found main extractor unit for bathroom not to be working ordered replacement switch <\/p>

13\/10\/2023 09:36 (sandra)<\/b>chased Alan when this is being delivered so I can book this in <\/p>

13\/10\/2023 11:00 (sandra)<\/b>requested access for Wednesday 18th <\/p>

13\/10\/2023 14:16 (sandra)<\/b>confirmed Wednesday 18th with tenant <\/p>

18\/10\/2023 15:21 (alan)<\/b>Return to site and replace 2 faulty switches for extraction system and reset up system <\/p>

18\/10\/2023 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58105","activity_ticket_id":"54800","ticket_reference":"HDT55885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15768 - replacement electric lock ","ticket_address_1":"79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 St Martins Lane ","cs_id":"1619","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1619","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"13\/10\/23","activity_end":"2023-10-13 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67484","activity_notes":"replacement electric lock ","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2023 14:05 (sandra)<\/b>being fitted Friday 13th <\/p>

13\/10\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58106","activity_ticket_id":"54796","ticket_reference":"HDT55881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":"First Floor Flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/10\/23","activity_end":"2023-10-16 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67485","activity_notes":"washing machine door wont openmay be the filter ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2023 14:21 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 14:22 (sandra)<\/b>MID DAY ON THURSDAY WITH TENANT <\/p>

12\/10\/2023 12:35 (sandra)<\/b>Have emptied the machine and removed clothing.Cleaner said to throw away.Checked pump and propeller is not spinning suggesting the pump is faulty.Repair aid is required <\/p>

12\/10\/2023 12:35 (sandra)<\/b>requested an appointment from repairaid <\/p>

12\/10\/2023 14:45 (sandra)<\/b>booked for 16th 12 - 6pm awaiting confirmation from client <\/p>

12\/10\/2023 15:01 (sandra)<\/b>booked and collect keys for access <\/p>

16\/10\/2023 16:09 (iain)<\/b>Repairaid.<\/p>

17\/10\/2023 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58107","activity_ticket_id":"54680","ticket_reference":"HDT55765","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15797 - Replacement blinds ","ticket_address_1":"Flat 6, 126 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/23","activity_end":"2023-10-12 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67486","activity_notes":"help with blinds today ","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2023 15:55 (jane)<\/b>Blinds on order - anticipated delivery date 12th October 2023<\/p>

05\/10\/2023 12:07 (sandra)<\/b>requested for Monday <\/p>

06\/10\/2023 11:36 (sandra)<\/b>waiting on confirmation although Iain is going to take the blinds incase the confirmation comes in Monday morning.<\/p>

09\/10\/2023 10:25 (sandra)<\/b>Sue is chasing for access today <\/p>

09\/10\/2023 15:54 (sandra)<\/b>still waiting on access from Sue <\/p>

10\/10\/2023 09:47 (sandra)<\/b>Thursday 9am please knock as the door buzzer doesnt work <\/p>

12\/10\/2023 12:50 (sandra)<\/b>Roy added as Iain has said the secondary glazing needs to be removed to replace the blinds <\/p>

12\/10\/2023 16:01 (jane)<\/b>(Ticket Closed)<\/p>

13\/10\/2023 13:40 (iain)<\/b>Blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58108","activity_ticket_id":"54801","ticket_reference":"HDT55886","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"dishwasher is making a noise ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2635","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2635","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/10\/23","activity_end":"2023-10-16 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67487","activity_notes":"dishwasher is making a noise may have a piece of glass in it","activity_timesheet":null,"ticket_notes_combined":"

12\/10\/2023 13:00 (System)<\/b>Ticket Created<\/p>

12\/10\/2023 14:40 (sandra)<\/b>requested appointment <\/p>

12\/10\/2023 15:01 (sandra)<\/b>booked for Monday - security and ask for Ryan or John<\/p>

17\/10\/2023 11:52 (jane)<\/b>(Ticket Closed)<\/p>

24\/10\/2023 15:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/10\/2023 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58109","activity_ticket_id":"54796","ticket_reference":"HDT55881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":"First Floor Flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/23","activity_end":"2023-10-16 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67488","activity_notes":"collect keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 14:21 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 14:22 (sandra)<\/b>MID DAY ON THURSDAY WITH TENANT <\/p>

12\/10\/2023 12:35 (sandra)<\/b>Have emptied the machine and removed clothing.Cleaner said to throw away.Checked pump and propeller is not spinning suggesting the pump is faulty.Repair aid is required <\/p>

12\/10\/2023 12:35 (sandra)<\/b>requested an appointment from repairaid <\/p>

12\/10\/2023 14:45 (sandra)<\/b>booked for 16th 12 - 6pm awaiting confirmation from client <\/p>

12\/10\/2023 15:01 (sandra)<\/b>booked and collect keys for access <\/p>

16\/10\/2023 16:09 (iain)<\/b>Repairaid.<\/p>

17\/10\/2023 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58110","activity_ticket_id":"54723","ticket_reference":"HDT55808","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lock to be changed","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/10\/23","activity_end":"2023-10-12 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67489","activity_notes":"lock to be changed on the door in the basement and the cupboard opened. If you can supply 2 keys and give them both to Maro for safe keeping. Can you also take photos of any contents in the cupboard and send them to me please.","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2023 09:52 (System)<\/b>Ticket Created<\/p>

03\/10\/2023 15:55 (travis)<\/b>Door lock.<\/p>

04\/10\/2023 10:50 (travis)<\/b>Removed lock to basement door, trying to source a replacement,lock approximately 70yrs old <\/p>

04\/10\/2023 14:56 (sandra)<\/b>ordered 2 - 4 days <\/p>

06\/10\/2023 14:41 (sandra)<\/b>lock delivered and being picked up Friday 6th for Monday 9th <\/p>

11\/10\/2023 11:17 (sandra)<\/b>booked for Thursday 12th<\/p>

12\/10\/2023 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58111","activity_ticket_id":"54802","ticket_reference":"HDT55887","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor lamp out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/23","activity_end":"2023-10-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67490","activity_notes":"3rd floor lamp out ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2023 10:26 (System)<\/b>Ticket Created<\/p>

13\/10\/2023 10:27 (sandra)<\/b>completed this morning at 6,30<\/p>

13\/10\/2023 10:32 (alan)<\/b>Replace blind lamps 3rd floor rear office area <\/p>

13\/10\/2023 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58113","activity_ticket_id":"54803","ticket_reference":"HDT55888","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Removal of tenants items ","ticket_address_1":"Flat 2","ticket_address_2":"186 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2719","cs_address_2":"186 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2719","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/10\/23","activity_end":"2023-10-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67492","activity_notes":"Removal of tenants items ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2023 14:17 (System)<\/b>Ticket Created<\/p>

13\/10\/2023 15:21 (travis)<\/b>2nd floor clearance,Disposal of rubbish,Fitted coat hooks in cleaners room at Central cross.<\/p>

13\/10\/2023 15:27 (michael)<\/b>(Ticket Closed)<\/p>

13\/10\/2023 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58115","activity_ticket_id":"54804","ticket_reference":"HDT55889","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating is not working","ticket_address_1":"Flat 10","ticket_address_2":"55 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 10","cs_id":"2720","cs_address_2":"55 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"2720","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/23","activity_end":"2023-10-15 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67494","activity_notes":"Heating is not working","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2023 17:17 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 07:17 (roy)<\/b>No heating due to faulty batteries in the controller.Replaced batteries and all ok<\/p>

16\/10\/2023 08:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58116","activity_ticket_id":"54805","ticket_reference":"HDT55890","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Faulty main front door lock:","ticket_address_1":"118 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre","cs_id":"2721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2721","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/23","activity_end":"2023-10-15 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67495","activity_notes":"Faulty main front door lock:","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2023 17:20 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 07:20 (roy)<\/b>Key cylinder is faulty.Nothing appears broken inside cylinder. Removed lock but unable to get cylinder working.Replaced and removed keeper to allow tenants to come and go.Mikey locks to attend<\/p>

16\/10\/2023 08:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58117","activity_ticket_id":"54806","ticket_reference":"HDT55891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1955","cs_address_2":"35 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1955","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/23","activity_end":"2023-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67496","activity_notes":"heating not working enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 09:00 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 09:01 (sandra)<\/b>Collect keys<\/p>

17\/10\/2023 06:47 (michaelk)<\/b>Attended site to investigate the reported heating fault. The boiler was fired and the system was run upto full working temperature. All the radiators were checked and confirmed operational. Note; the system was slow to circulate with fluctuating pressures, although the expansion vessel was checked. I would recommend replacing the boiler to correct the circulation problems, as this appliance is approx 15 years old.2hrs labour 105<\/p>

17\/10\/2023 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58118","activity_ticket_id":"54807","ticket_reference":"HDT55892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 4.3, 38 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.3, 38 St Martins Lane","cs_id":"1117","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1117","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/23","activity_end":"2023-10-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67497","activity_notes":"heating not working tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 09:02 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 09:02 (sandra)<\/b>waiting on access today<\/p>

16\/10\/2023 09:12 (sandra)<\/b>tenant home for access 16\/10<\/p>

17\/10\/2023 06:43 (michaelk)<\/b>Attended site to investigate boiler failure. Found the pump seized and preventing the boiler from firing. The boiler was drained and the pump removed. We managed to free the pump which was re-fitted and the boiler commissioned, leaving in full working order. 3hrs labour 155<\/p>

17\/10\/2023 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58119","activity_ticket_id":"54808","ticket_reference":"HDT55893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to complete the footfall counter installation - power not working ","ticket_address_1":"20 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20 Wardour Street ","cs_id":"2722","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QG","ticket_client_site":"2722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/23","activity_end":"2023-10-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67498","activity_notes":"Our engineer attended 20 Wardour Street to complete the footfall counter installation on 11\/10 however they noted that there was no power to the agreed socket and on further investigation found that the cabling within the socket has been damaged (please see attached images). Therefore, I was wondering if it would be possible to get the cabling repaired and power reinstated ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 09:10 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 09:51 (sandra)<\/b>Alan to inform me if it is high level <\/p>

16\/10\/2023 09:52 (sandra)<\/b>attending today <\/p>

16\/10\/2023 10:09 (alan)<\/b>Access high-level spur for foot fall counter Found both spur and cable to be damaged ordered a new outside switch spur <\/p>

16\/10\/2023 10:10 (sandra)<\/b>new spur ordered and will return on Wednesday to fit <\/p>

18\/10\/2023 15:20 (alan)<\/b>Replace high level outside socket for foot fall With Roy<\/p>

18\/10\/2023 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58120","activity_ticket_id":"54809","ticket_reference":"HDT55894","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"thermostat isn't coming on ","ticket_address_1":"First Floor Flat ","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/23","activity_end":"2023-10-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67499","activity_notes":"thermostat isn't coming on can you look at the heating today ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 09:17 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 09:17 (sandra)<\/b>with keys for access today<\/p>

17\/10\/2023 06:40 (michaelk)<\/b>Attended site to investigate the heating controls issue. Found the controller dimming intermittently which requires replacing. Tested the heating system by putting the controls on by-pass and ordered replacement. 2hrs labour 105<\/p>

23\/10\/2023 14:51 (michaelk)<\/b>Attended site to replace the faulty heating timeswitch. Fitted a honeywell wireless controller, programmed and left the heating in full working order. 3hrs labour plus parts, total 241 ex vat.<\/p>

23\/10\/2023 17:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58121","activity_ticket_id":"54810","ticket_reference":"HDT55895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken thermostat on radiator ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/23","activity_end":"2023-10-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67500","activity_notes":"broken thermostat on radiator Alan is also going in with keys. Can you go in together today","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 09:30 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 09:37 (sandra)<\/b>waiting on access details <\/p>

16\/10\/2023 09:42 (sandra)<\/b>enter with keys <\/p>

17\/10\/2023 06:37 (michaelk)<\/b>Attended site to investigate the reported radiator fault. Found the drayton trv required changing. Replaced with a new head. 1hr labour plus parts, total 78.80 ex vat.<\/p>

17\/10\/2023 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58122","activity_ticket_id":"54811","ticket_reference":"HDT55896","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Faulty CHP unit","ticket_address_1":"1 Mercers Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"1 Mercers Walk","cs_id":"2723","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2723","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/23","activity_end":"2023-10-16 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67501","activity_notes":"Faulty CHP unit","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 09:44 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 10:41 (roy)<\/b>CHP no.1 showing fault after a fire alarm was activated.Unable to reset.James has called in engineers for chp<\/p>

16\/10\/2023 10:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58123","activity_ticket_id":"54812","ticket_reference":"HDT55897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe sliding door ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/23","activity_end":"2023-10-19 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67502","activity_notes":"wardrobe sliding door come off track TENANT HAS REQUESTED 19TH AND HE WILL GIVE ACCESS","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 10:43 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 10:44 (sandra)<\/b>waiting on access <\/p>

16\/10\/2023 11:15 (sandra)<\/b>Tenant has requested 19th and he will give access <\/p>

19\/10\/2023 11:59 (roy)<\/b>Refixed cupboard doorsAll ok<\/p>

19\/10\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58124","activity_ticket_id":"54813","ticket_reference":"HDT55898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to screw down the metal plate ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"South Service Yard","cs_id":"1157","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1157","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/23","activity_end":"2023-10-16 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67503","activity_notes":"to screw down the metal plate that has come loose ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 10:49 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 13:13 (sandra)<\/b>for today <\/p>

16\/10\/2023 16:04 (sandra)<\/b>completed <\/p>

16\/10\/2023 16:08 (iain)<\/b>Refix metal plate.<\/p>

16\/10\/2023 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58125","activity_ticket_id":"54789","ticket_reference":"HDT55874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2104","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/23","activity_end":"2023-10-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67504","activity_notes":"list of works thermostat to the heating is not working TENANT HOME AT 10 AM","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 09:48 (System)<\/b>Ticket Created<\/p>

11\/10\/2023 12:54 (sandra)<\/b>confirmed with tenant for Monday 8.30 16th<\/p>

16\/10\/2023 12:18 (travis)<\/b>Full removal\/regrout to bathroom floor,Mastic seal to top of all upstand tiles,New edging to bathroom shelves within shower.Awaiting kitchen cupboard edging to complete job.<\/p>

16\/10\/2023 12:33 (sandra)<\/b>attend at 2.30 when tenant is there <\/p>

17\/10\/2023 06:34 (michaelk)<\/b>Attended site to investigate the reported controls fault. The controls were found to be working however the led display was dimming intermittently. A replacement controller is required to solve the problem, heating was left running. 2hrs labour 105<\/p>

17\/10\/2023 11:31 (sandra)<\/b>Travis - metal edging strips for kitchen doors 4 - 5 days on order <\/p>

19\/10\/2023 14:41 (sandra)<\/b>requested access Friday 20th <\/p>

20\/10\/2023 09:14 (sandra)<\/b>mk To attend at 10am today to fit controller <\/p>

23\/10\/2023 07:43 (michaelk)<\/b>Attended site to replace heating 7 day programmer due to the existing controls failing. The programmer was fitted and the tenant was instructed on how to use and program. 3hrs labour plus parts, total 228.14 ex vat.<\/p>

24\/10\/2023 11:40 (sandra)<\/b>waiting on order for edging expected by 27th<\/p>

30\/10\/2023 11:16 (sandra)<\/b>access asked for 7.30 am on Tuesday <\/p>

30\/10\/2023 11:26 (sandra)<\/b>Confirmed <\/p>

31\/10\/2023 08:59 (travis)<\/b>All kitchen cupboards and appliances levelled and cupboard door trims (metal),fitted where needed.<\/p>

31\/10\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58126","activity_ticket_id":"54814","ticket_reference":"HDT55899","ticket_client":"2150","client_name":"Strettons","ticket_title":"to turn the heating back on ","ticket_address_1":"40 Portland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Portland Street ","cs_id":"2517","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2517","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/23","activity_end":"2023-10-17 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67505","activity_notes":"to turn the heating back onBOOKED TUESDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 11:28 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 11:29 (sandra)<\/b>waiting on which day they want it turned back on <\/p>

16\/10\/2023 12:03 (sandra)<\/b>BOOKED FOR TUESDAY MORNING <\/p>

18\/10\/2023 07:07 (michaelk)<\/b>Attended site tobswitch on the heating following the summer shutdown. All the plant was left running and the timeswitch was set and proved to be keeping time. 2hrs labour 105<\/p>

18\/10\/2023 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58127","activity_ticket_id":"54815","ticket_reference":"HDT55900","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flat door bristles ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/23","activity_end":"2023-10-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67506","activity_notes":"flat door bristles we need to install bristles to all doors.Can you arrange for an engineer to check how many doors facing the common parts.Please ask him to ring me when he's there.","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 11:34 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 11:35 (sandra)<\/b>to look today and order <\/p>

16\/10\/2023 14:35 (travis)<\/b>Quote to fit draught excluders to all internal doors.<\/p>

17\/10\/2023 09:53 (jane)<\/b>(Ticket Closed)<\/p>

17\/10\/2023 11:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58128","activity_ticket_id":"54816","ticket_reference":"HDT55901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/23","activity_end":"2023-10-16 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67507","activity_notes":"no hot water please attend with keys today ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 11:53 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 11:54 (sandra)<\/b>attend with keys <\/p>

17\/10\/2023 06:31 (michaelk)<\/b>Attended site to investigate the reported hot water issue. Found the system pressure low which was re-pressurised. A further water leak was found and repaired. 2hrs labour 105<\/p>

17\/10\/2023 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58129","activity_ticket_id":"54817","ticket_reference":"HDT55902","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room radiator leaking ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"1324","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1324","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/10\/23","activity_end":"2023-10-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67508","activity_notes":"living room radiator leaking WEDNESDAY 1PM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 12:36 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 12:36 (sandra)<\/b>waiting on access <\/p>

16\/10\/2023 15:57 (sandra)<\/b>lilian has requested for Tuesday 17th and is waiting for a response <\/p>

17\/10\/2023 10:03 (sandra)<\/b>Lilian still waiting for tenant to reply <\/p>

17\/10\/2023 10:50 (sandra)<\/b>WEDNESDAY 1PM WITH TENANT <\/p>

18\/10\/2023 15:35 (iain)<\/b>Radiator valves tightened.<\/p>

18\/10\/2023 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58130","activity_ticket_id":"54818","ticket_reference":"HDT55903","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric heating needs to be explained to the tenant ","ticket_address_1":"Flat 4","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/23","activity_end":"2023-10-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67509","activity_notes":"electric heating needs to be explained to the tenant 3 - 4 PM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 13:49 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 13:49 (sandra)<\/b>3 - 4PM TODAY WITH THE TENANT <\/p>

17\/10\/2023 06:30 (michaelk)<\/b>Attended site to explain the heating controls to the tenant, that weren't explained when the system was installed. 1hr labour 55<\/p>

17\/10\/2023 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58131","activity_ticket_id":"54819","ticket_reference":"HDT55904","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15862 - replace and reprogram the output relay control","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/10\/23","activity_end":"2023-10-25 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67510","activity_notes":"replace and reprogram the output relay control","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2023 14:34 (sandra)<\/b>Emailed CAMLAR accepting the quote and asking when they can carry out the works <\/p>

18\/10\/2023 10:40 (sandra)<\/b>emailed CAMLAR again for a date on when they can attend <\/p>

18\/10\/2023 11:42 (sandra)<\/b>I have ordered the parts and will let you know when I have them and arrange a date to attend. 18\/10<\/p>

24\/10\/2023 16:17 (sandra)<\/b>booked for 25th<\/p>

26\/10\/2023 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58132","activity_ticket_id":"54820","ticket_reference":"HDT55905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating controller screen not working ","ticket_address_1":"Flat 3 ","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/23","activity_end":"2023-10-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67511","activity_notes":"TUESDAY BEFORE 1PM heating controller screen not working The tenant for the above has just reported an issue with the heather screen.This might be a battery issue or a short circuit?","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 14:41 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 14:42 (sandra)<\/b>awaiting confirmation of access for Tuesday <\/p>

16\/10\/2023 16:03 (sandra)<\/b>Confirmed Tuesday before 1pm<\/p>

18\/10\/2023 07:06 (michaelk)<\/b>Attended site to investigate controls and to rectify the blank screens on the thermostats. Measured the voltage at the thermostats which showed a neutral fault on the system. This was eventually traced back to the control centre and corrected. When firing up the controls, I also noticed the heating boiler showing an error code.Due to there being limited signal in the building, I finally manged to get through to the manufacturer of the boiler who recommendeds draining the boiler to check certain components before replacing.2hrs labour 105.A further visit is required to work on the heating boiler to rectify an error 3 fault.<\/p>

18\/10\/2023 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58133","activity_ticket_id":"54821","ticket_reference":"HDT55906","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"ground floor integrated dishwasher not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"2724","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2724","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/10\/23","activity_end":"2023-10-16 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67512","activity_notes":"ground floor integrated dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2023 14:55 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 14:55 (sandra)<\/b>whilst on site there is another dishwasher that they are looking at on the ground floor <\/p>

17\/10\/2023 11:52 (jane)<\/b>(Ticket Closed)<\/p>

24\/10\/2023 13:18 (jane)<\/b>There was a screw in the base, removed <\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58134","activity_ticket_id":"54822","ticket_reference":"HDT55907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15870 - Replacement latches to 3No handles ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2075","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2075","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/23","activity_end":"2023-10-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67513","activity_notes":"Replacement latches to 3No handles MONDAY BEFORE 12 ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 15:41 (sandra)<\/b>on order <\/p>

17\/10\/2023 10:39 (sandra)<\/b>emailed for access today to take measurements <\/p>

18\/10\/2023 10:39 (sandra)<\/b>measurements taken and latches ordered <\/p>

20\/10\/2023 10:47 (sandra)<\/b>fixing plate expected Tuesday 24th October <\/p>

25\/10\/2023 14:19 (sandra)<\/b>requested access for Monday 30th<\/p>

26\/10\/2023 08:59 (sandra)<\/b>MONDAY BEFORE 12 <\/p>

30\/10\/2023 09:49 (travis)<\/b>X3 internal door handles upgraded with stronger latches to support solid door handles.<\/p>

30\/10\/2023 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58135","activity_ticket_id":"54823","ticket_reference":"HDT55908","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"replace FB lock on boiler room ","ticket_address_1":"40\/41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/23","activity_end":"2023-11-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67514","activity_notes":"TUJESDAY MORNING replace FB lock on boiler room We need the boiler room door on a FB Lock please as the contractor cannot access the boiler room out of hours in the event of an emergency as it is via an internal door to which they have a key for. If this can be done asap please","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2023 16:25 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 16:26 (sandra)<\/b>TUESDAY MORNING <\/p>

17\/10\/2023 11:36 (sandra)<\/b>dispute with kim and another FM on whether this needs to be done. I have emailed Kim and asked if she requires it to go ahead.<\/p>

17\/10\/2023 14:51 (sandra)<\/b>(Ticket Closed)<\/p>

24\/10\/2023 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/10\/2023 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58136","activity_ticket_id":"54824","ticket_reference":"HDT55909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet leaking in common parts.","ticket_address_1":"72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"72 Shaftesbury Avenue","cs_id":"2725","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2725","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/23","activity_end":"2023-10-16 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67515","activity_notes":"Toilet leaking in common parts.","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2023 16:49 (System)<\/b>Ticket Created<\/p>

16\/10\/2023 23:14 (roy)<\/b>Toilet leaking from TorBek where locking nut meers the cistern.Drained down and removed water.NTR<\/p>

18\/10\/2023 10:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58137","activity_ticket_id":"54825","ticket_reference":"HDT55910","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"No water","ticket_address_1":"Flat 3","ticket_address_2":"92 Harley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"2728","cs_address_2":"92 Harley Street ","cs_town":"London","cs_postcode":"W1G 7HU","ticket_client_site":"2728","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/23","activity_end":"2023-10-17 08:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67516","activity_notes":"No water","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 08:49 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 08:59 (roy)<\/b>No water to building following a power cut.Power restored but pumps did not kick in.Reset button did not work so had to reset it in different way<\/p>

18\/10\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58138","activity_ticket_id":"54826","ticket_reference":"HDT55911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water leak:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2727","cs_address_2":"4A Rupert Court","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/23","activity_end":"2023-10-17 08:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67517","activity_notes":"Water leak:","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 08:50 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 08:57 (roy)<\/b>Leak into 2.1 from 3.1Faulty washing machine and not draining. Tenant opened the door which was full of water, hence leak below.Reset power in 2.1Drained and cleared filter but following test the pump is blocked.Repair Aid is required<\/p>

17\/10\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58139","activity_ticket_id":"54788","ticket_reference":"HDT55873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15863 - Repair\/replace dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 ","cs_id":"2701","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"2701","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/23","activity_end":"2023-10-17 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67518","activity_notes":"HELP TO GET THE MACHINE DOWNSTAIRS Repair\/replace dishwasher OPTION TWO - (REPLACE):To allow for an appliance engineer to attend the above site and make safe isolation to the existingdefective appliance. Cart away and dispose of environmentally friendly at specialist waste transfer site.To supply and install new AEG FSB42607Z Fully Integrated Standard Dishwasher, connect , test andcommission on completion.","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2023 14:36 (sandra)<\/b>booked for 17th. requested access to remove and install new appliance <\/p>

12\/10\/2023 11:49 (sandra)<\/b>collect keys <\/p>

17\/10\/2023 15:31 (travis)<\/b>Dishwasher installation.<\/p>

17\/10\/2023 19:09 (iain)<\/b>Dishwasher.<\/p>

18\/10\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58140","activity_ticket_id":"54827","ticket_reference":"HDT55912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55911 Follow-Up - washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/10\/23","activity_end":"2023-10-25 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67519","activity_notes":"faulty washing machine ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2023 09:28 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 09:43 (sandra)<\/b>emailed repairaid for appointment to look at washing machine <\/p>

17\/10\/2023 15:47 (sandra)<\/b>on Wed, 25th of Oct between 10 and 2pm<\/p>

24\/10\/2023 14:53 (sandra)<\/b>Repairaid with keys from Roy 25th<\/p>

25\/10\/2023 12:47 (roy)<\/b>Access Repair Aid<\/p>

26\/10\/2023 11:46 (sandra)<\/b>The drain pump was unblocked - the appliance was left in working condition, <\/p>

26\/10\/2023 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58141","activity_ticket_id":"54828","ticket_reference":"HDT55913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sliding door has again dislodges from wardrobe runner","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2a","cs_id":"1782","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1782","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/23","activity_end":"2023-10-23 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67520","activity_notes":"Sliding door has again dislodges from wardrobe runnerMONDAY AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 09:47 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 09:47 (sandra)<\/b>waiting on access from tenant <\/p>

18\/10\/2023 10:38 (sandra)<\/b>requested access but Lilian is now in training. Emailed Tina waiting on reply <\/p>

19\/10\/2023 09:15 (sandra)<\/b>The tenant can provide access.TODAY <\/p>

20\/10\/2023 08:50 (roy)<\/b>Unfortunately the tenant requested Monday afternoon visit. Had a quick look and 100 % need two men.8ft tall door but has full size mirror.Very heavy<\/p>

20\/10\/2023 09:11 (sandra)<\/b>tenant wants it done Monday afternoon and it will take two men <\/p>

23\/10\/2023 14:53 (travis)<\/b>Refitted sliding wardrobe door.<\/p>

23\/10\/2023 15:58 (roy)<\/b>Refixed wardrobe doorWith Travis<\/p>

23\/10\/2023 17:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58142","activity_ticket_id":"54829","ticket_reference":"HDT55914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Several lightbulbs aren\u00e2\u20ac\u2122t working anymore, I\u00e2\u20ac\u2122ve attached the pictures for the living room and kitchen. Some in one of the bathrooms would also need replacing, the lighting is really weak now","ticket_address_1":"Flat 2.1 4a Rupert Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1 4a Rupert Court","cs_id":"1630","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1630","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/23","activity_end":"2023-11-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67521","activity_notes":"9AM WITH TENANT - THURSDAY Several lightbulbs arent working anymore, Ive attached the pictures for the living room and kitchen. Some in one of the bathrooms would also need replacing, the lighting is really weak now","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 09:50 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 09:51 (sandra)<\/b>waiting on tenant for access date\/time <\/p>

18\/10\/2023 10:36 (sandra)<\/b>emailed Lilian for access. Lilian on training. Emailed Tina. Waiting on reply <\/p>

18\/10\/2023 16:23 (sandra)<\/b>Monday and tenant is at home <\/p>

24\/10\/2023 15:24 (sandra)<\/b>parts on order eta Friday or Monday <\/p>

01\/11\/2023 09:56 (sandra)<\/b>requested access for Thursday 2nd<\/p>

01\/11\/2023 11:28 (sandra)<\/b>8AM WITH TENANT THURSDAY <\/p>

01\/11\/2023 11:36 (sandra)<\/b>rescheduled 9am with tenant <\/p>

02\/11\/2023 12:32 (roy)<\/b>Replaced 4 x downlighters in lounge<\/p>

02\/11\/2023 14:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58144","activity_ticket_id":"54830","ticket_reference":"HDT55915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15871 - Electrical remedial works ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street\/5B Rupert Court ","ticket_town":"LONDON","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"2250","cs_address_2":"24 Rupert Street\/5B Rupert Court ","cs_town":"LONDON","cs_postcode":"WC2","ticket_client_site":"2250","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/23","activity_end":"2023-11-30 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67523","activity_notes":"Electrical remedial works booked for 29th - tenant to give access ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 10:41 (sandra)<\/b>sent to Alan via email for date to book in <\/p>

18\/10\/2023 15:53 (sandra)<\/b>Can you arrange for the end of November. Thanks - Lilian <\/p>

23\/11\/2023 09:39 (sandra)<\/b>emailed for 29th November <\/p>

27\/11\/2023 15:11 (sandra)<\/b>chased for confirmation on 29th <\/p>

27\/11\/2023 16:20 (sandra)<\/b>booked for 29th with tenant <\/p>

03\/12\/2023 20:31 (alan)<\/b>Quoted works <\/p>

03\/12\/2023 21:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58147","activity_ticket_id":"54831","ticket_reference":"HDT55916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement shower parts ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/23","activity_end":"2023-10-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67526","activity_notes":"replacement shower parts to take measurements for the railcollect keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 11:28 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 11:29 (sandra)<\/b>collect keys for today <\/p>

18\/10\/2023 06:59 (michaelk)<\/b>Attended site to measure damaged shower riser rail, so that the fixings can be matched. 1hr labour 55.A quote will be forwarded.<\/p>

18\/10\/2023 10:34 (jane)<\/b>Replacement shower rail on order <\/p>

19\/10\/2023 15:19 (sandra)<\/b>requested access on Friday 20th to fit new rail <\/p>

19\/10\/2023 16:38 (sandra)<\/b>Confirmed with keys <\/p>

20\/10\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 07:48 (michaelk)<\/b>Attended site to replace the damaged shower riser rail. Completed work and left fully operational. 2hrs labour plus parts, total 167 ex vat.Handset and shower hose were also changed.<\/p>

23\/10\/2023 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58148","activity_ticket_id":"54832","ticket_reference":"HDT55917","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"heating has gone down ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/23","activity_end":"2023-10-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67527","activity_notes":"send the Heating engineer to restore the heating to Mercers walk.our CHP engineer attended and said the power supply has gone down which is due to be repaired next week but the boilers seem to be the issue cause heating problems, can you send Michael to get it all going please.","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 11:45 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 16:48 (sandra)<\/b>attend today <\/p>

18\/10\/2023 06:56 (michaelk)<\/b>Attended site to investigate reported boiler faults, however we found no faults with either boiler. I think the chp engineers have highlighted an issue with the demand for the boilers when the chp units fail. This is controlled and initiated by the building management system. We have attempted to log in however we do not have access to the alarm page which is shower 1300 critical alarms. We need to action a bms engineer to attend to resolve these problems asap, allowing full monitoring by site engineer and to introduce a maintenance schedule going forward. 2hrs labour 105<\/p>

18\/10\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58149","activity_ticket_id":"54833","ticket_reference":"HDT55918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15872 - Door bristle brushes to be fitted ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16 Little Newport Street ","cs_id":"1168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/23","activity_end":"2023-10-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67528","activity_notes":"Door bristle brushes to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 15:09 (sandra)<\/b>travis to send the link for the brushes to be ordered <\/p>

18\/10\/2023 11:20 (sandra)<\/b>expected Friday 20th - Saturday 21st <\/p>

18\/10\/2023 11:20 (jane)<\/b>Brush strips on order - expected delivery 20th October <\/p>

20\/10\/2023 14:18 (sandra)<\/b>booked for Monday 23rd <\/p>

23\/10\/2023 11:54 (travis)<\/b>Door draught excluders cut to suit and fitted to all common area doors.<\/p>

23\/10\/2023 17:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58150","activity_ticket_id":"54834","ticket_reference":"HDT55919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rusty tap ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3rd Floor Flat ","cs_id":"1240","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1240","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/23","activity_end":"2023-10-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67529","activity_notes":"rusty tap part ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 14:48 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 14:49 (sandra)<\/b>booked Wednesday at 3pm with tenant <\/p>

18\/10\/2023 15:47 (michaelk)<\/b>A replacement aerator has been ordered. 1hr labour 55<\/p>

18\/10\/2023 16:00 (sandra)<\/b>ordered new part <\/p>

20\/10\/2023 11:11 (sandra)<\/b>waiting on confirmation of access for this afternoon 20th<\/p>

20\/10\/2023 16:52 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 07:44 (michaelk)<\/b>Attended site to replace the kitchen tap aerator. 1hr labour plus part, total 76.70 ex vat.<\/p>

23\/10\/2023 08:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58151","activity_ticket_id":"54835","ticket_reference":"HDT55920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Spot light keeps flickering ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/10\/23","activity_end":"2023-10-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67530","activity_notes":"fridge light needs to be replaced WHILST HANGING THE BLINDS CAN YOU LOOK AT THE FRIDGE LIGHT WEDNESDAY AT 10AM WITH TENANT BUT COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 14:54 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 14:55 (sandra)<\/b>WEDNESDAY WITH 55825.COLLECT KEYS AND KNOCK FIRST <\/p>

18\/10\/2023 15:34 (iain)<\/b>Fridge light.<\/p>

18\/10\/2023 15:49 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2023 09:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2023 10:25 (sandra)<\/b>COLLECT KEYS AND BUZZ FIRST <\/p>

19\/10\/2023 12:45 (roy)<\/b>Have been inside flat for over 30 minutes with all lights on and not one flicker of light.Any idea which one??No dimmers in flatWill drop some lights and check connections.Outside flat in common parts there are flickering lights. Does tenant mean these??<\/p>

19\/10\/2023 15:21 (sandra)<\/b>updated Lilian and awaiting further details <\/p>

19\/10\/2023 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58152","activity_ticket_id":"54836","ticket_reference":"HDT55921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and sink ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 15 Tavistock Street ","cs_id":"1607","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1607","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/23","activity_end":"2023-10-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67531","activity_notes":"WITH KEYS boiler and sink The tenant for the above reported a couple of issues:there is a high pitched noise coming from the boilerAnd the shower\/bathroom sink are not draining properly","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 15:02 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 15:04 (sandra)<\/b>requested access <\/p>

18\/10\/2023 09:09 (sandra)<\/b>WITH KEYS <\/p>

18\/10\/2023 15:42 (michaelk)<\/b>Attended site to rectify the slow running of both basins in the bathroom. These were cleaned and left in full working order. The heating system noise however wasn't detectable and would maybe ask the tenants to record if the noise persists. 2hrs labour 105<\/p>

18\/10\/2023 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58153","activity_ticket_id":"54837","ticket_reference":"HDT55922","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To order and deliver to site replacement water filter cartridges ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/23","activity_end":"2023-10-20 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67532","activity_notes":"To order and deliver to site replacement water filter cartridges ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2023 15:04 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 15:05 (jane)<\/b>Filters on order - 2\/3 day lead-time <\/p>

18\/10\/2023 12:12 (sandra)<\/b>arriving today <\/p>

18\/10\/2023 14:16 (sandra)<\/b>in reception <\/p>

19\/10\/2023 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58154","activity_ticket_id":"54838","ticket_reference":"HDT55923","ticket_client":"2019","client_name":"School of Wok","ticket_title":"MDR\/JH\/15866 - Five yearly periodic fixed wiring test and emergency lighting test ","ticket_address_1":"School of Wok ","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/23","activity_end":"2023-11-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67533","activity_notes":"Five yearly periodic fixed wiring test and emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 16:28 (sandra)<\/b>emailed separately to Alan and awaiting date to attend <\/p>

18\/10\/2023 14:35 (sandra)<\/b>BOOKED FOR MONDAY 30TH AT 8AM <\/p>

18\/10\/2023 16:43 (sandra)<\/b>electrical works and EL cannot be carried out on the same day. Awaiting day and time for both <\/p>

18\/10\/2023 16:46 (sandra)<\/b>electrical test booked for 1st November as they have a full day with no bookings<\/p>

20\/10\/2023 10:20 (sandra)<\/b>waiting on half day for EL test - tenant to confirm when we can attend.<\/p>

20\/10\/2023 14:17 (sandra)<\/b>Emergency lighting test booked for 9th at 8am - 12 pm<\/p>

26\/10\/2023 13:33 (sandra)<\/b>We have had a last minute event confirmed on the 1st November so we are going to have to postpone the Niceic to another date. We will send you some alternative dates to do this work. Apologies for any inconvenience. The emergency lighting on the 9th November (8am to 12pm) can still currently go ahead. <\/p>

26\/10\/2023 13:35 (sandra)<\/b>notified Alan<\/p>

09\/11\/2023 11:23 (alan)<\/b>Emergency light test<\/p>

09\/11\/2023 11:30 (jane)<\/b>(Ticket Closed)<\/p>

09\/11\/2023 15:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2023 11:26 (sandra)<\/b>EL Test completed and awaiting a day that we can carry out the NICEic<\/p>

17\/11\/2023 12:28 (sandra)<\/b>chased for access before xmas <\/p>

17\/11\/2023 14:13 (sandra)<\/b>Is it possible for the work to be done on a sunday (if given a key) or split into two visits (1 for downstairs, 1 for upstairs)?Is there any additional cost for a Sunday appointment?Depending on the answers I can give you some dates as finding a full day here will be tricky before JanuaryALAN IS GOING TO COME BACK TO ME AS HE DOESNT THINK HE HAS ANY SUNDAYS FREE <\/p>

22\/11\/2023 12:30 (sandra)<\/b>Advised no Sundays free before Christmas and asked for a date in January <\/p>

22\/11\/2023 16:39 (sandra)<\/b>Monday January 8th booked with Nev<\/p>

09\/01\/2024 09:53 (jane)<\/b>(Ticket Closed)<\/p>

10\/01\/2024 09:00 (alan)<\/b>Quoted works<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58155","activity_ticket_id":"54839","ticket_reference":"HDT55924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance with PAT testing ","ticket_address_1":"Flat 2, 1 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2, 1 Horse and Dolphin Yard ","cs_id":"1533","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1533","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/23","activity_end":"2023-10-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67534","activity_notes":"Gas compliance with PAT testing MONDAY 23RD 11 - 3PM ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 16:20 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 16:21 (sandra)<\/b>waiting on dates from Pelleringroup to attend <\/p>

18\/10\/2023 11:55 (sandra)<\/b>chased to book in ASAP<\/p>

18\/10\/2023 12:11 (sandra)<\/b>Monday 11 - 3pm <\/p>

23\/10\/2023 14:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/10\/2023 17:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58156","activity_ticket_id":"54840","ticket_reference":"HDT55925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant is unable to change the shower temperature ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2296","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2296","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/23","activity_end":"2023-10-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67535","activity_notes":"Could you please give the person below a call 30mns upon arrival so they can give you access?Michael 07760 333 137tenant is unable to change the shower temperature screw connecting the cartridge to the handle.The water goes no hotter than luck warm.","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 16:26 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 16:27 (sandra)<\/b>waiting on access for 18th <\/p>

18\/10\/2023 09:09 (sandra)<\/b>Could you please give the person below a call 30mns upon arrival so they can give you access?Michael 07760 333 137<\/p>

18\/10\/2023 15:46 (michaelk)<\/b>Attended site to investigate shower temperature to both bathrooms. The ensuite bathroom, although reaches temperature requires a replacement temperature stop. The main bathroom requires a replacement cartridge and chrome handle. I will order from lusso and quote the costs.<\/p>

18\/10\/2023 15:51 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 13:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2023 13:22 (sandra)<\/b>requested access for tomorrow 24th<\/p>

23\/10\/2023 13:51 (sandra)<\/b>They can give access tomorrow between 10am and 1pm.24th Tuesday <\/p>

25\/10\/2023 09:38 (michaelk)<\/b>Attended site to replace the faulty shower cartridge to the main bathroom. The cartridge was completed and the shower temperature commissioned and calibrated. 3hrs labour plus parts, total 225 ex vat<\/p>

25\/10\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58157","activity_ticket_id":"54841","ticket_reference":"HDT55926","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, blocked toilet ","ticket_address_1":"Flat 3","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2LT","cs_address_1":"Flat 3","cs_id":"2265","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"2265","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/23","activity_end":"2023-10-18 09:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67536","activity_notes":"Emergency call-out, blocked toilet ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2023 09:03 (System)<\/b>Ticket Created<\/p>

18\/10\/2023 10:29 (jane)<\/b>(Ticket Closed)<\/p>

18\/10\/2023 10:29 (michael)<\/b>(Ticket Closed)<\/p>

18\/10\/2023 11:53 (roy)<\/b>Blocked toilet, hand basin and shower.Cleared blockage, tested all ok<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58158","activity_ticket_id":"54831","ticket_reference":"HDT55916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement shower parts ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1095","cs_address_2":"31 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1095","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/23","activity_end":"2023-10-20 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67537","activity_notes":"Attended site to measure damaged shower riser rail, so that the fixings can be matched. Ordered replacement rail.COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 11:28 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 11:29 (sandra)<\/b>collect keys for today <\/p>

18\/10\/2023 06:59 (michaelk)<\/b>Attended site to measure damaged shower riser rail, so that the fixings can be matched. 1hr labour 55.A quote will be forwarded.<\/p>

18\/10\/2023 10:34 (jane)<\/b>Replacement shower rail on order <\/p>

19\/10\/2023 15:19 (sandra)<\/b>requested access on Friday 20th to fit new rail <\/p>

19\/10\/2023 16:38 (sandra)<\/b>Confirmed with keys <\/p>

20\/10\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 07:48 (michaelk)<\/b>Attended site to replace the damaged shower riser rail. Completed work and left fully operational. 2hrs labour plus parts, total 167 ex vat.Handset and shower hose were also changed.<\/p>

23\/10\/2023 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58159","activity_ticket_id":"54842","ticket_reference":"HDT55927","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"MDR\/JH\/15873 - Removal of items from unit","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"104 Shaftesbury Avenue ","cs_id":"2729","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"2729","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/10\/23","activity_end":"2023-10-18 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67538","activity_notes":"Removal of items from unit To allow to attend the above site and carefully remove all unwanted items within unit and dispose ofenvironmentally friendly at waste transfer station as directed.","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2023 10:28 (sandra)<\/b>padlock code is 3697 for unit <\/p>

18\/10\/2023 15:35 (iain)<\/b>Clearance.<\/p>

18\/10\/2023 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58160","activity_ticket_id":"54843","ticket_reference":"HDT55928","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/23","activity_end":"2023-10-19 23:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67539","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2023 15:18 (travis)<\/b>List of maintenance works.<\/p>

20\/10\/2023 16:02 (travis)<\/b>List of works <\/p>

23\/10\/2023 17:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58161","activity_ticket_id":"54844","ticket_reference":"HDT55929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap cannot be closed completely and is very difficult to turn ","ticket_address_1":"Top floor flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor","cs_id":"2002","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2002","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/23","activity_end":"2023-10-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67540","activity_notes":"tap cannot be closed completely and is very difficult to turn with tenant at 10 am Thursday ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2023 11:19 (System)<\/b>Ticket Created<\/p>

18\/10\/2023 11:19 (sandra)<\/b>booked with tenant on Thursday 19th at 10am <\/p>

20\/10\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 17:42 (michaelk)<\/b>Attended site to investigate reported tap fault in the bathroom. Replaced both tap inserts and left running fully operational. 2hrs labour plus parts, total 127.80 ex vat.<\/p>

23\/10\/2023 17:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58162","activity_ticket_id":"54845","ticket_reference":"HDT55930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the heating ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-56 St Martins Ln ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1622","cs_address_2":"Goodwins House 55-56 St Martins Ln ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1622","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/23","activity_end":"2023-10-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67541","activity_notes":"use keys issue with the heating tried to turn the heating on and found the boiler (in the cupboard on the roof) is not working - apparently due to low water pressure?","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2023 14:00 (System)<\/b>Ticket Created<\/p>

18\/10\/2023 15:40 (michaelk)<\/b>Attended site to re-pressurise the heating system and to inspect the system for leaks. Completed the job and found leaks on the living room and rear bedroom return valves. These probably explain the loss of pressure, allowed the system to reach normal operating temp. 2hrs labour 105<\/p>

18\/10\/2023 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58164","activity_ticket_id":"54835","ticket_reference":"HDT55920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Spot light keeps flickering ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Rupert Street ","cs_id":"2691","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2691","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/23","activity_end":"2023-11-01 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67543","activity_notes":"Its one of the lights near it that has the issue. It works when you turn it on then begins to blink non-stop. WITH KEYS AND BUZZ FIRST","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 14:54 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 14:55 (sandra)<\/b>WEDNESDAY WITH 55825.COLLECT KEYS AND KNOCK FIRST <\/p>

18\/10\/2023 15:34 (iain)<\/b>Fridge light.<\/p>

18\/10\/2023 15:49 (jane)<\/b>(Ticket Closed)<\/p>

19\/10\/2023 09:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/10\/2023 10:25 (sandra)<\/b>COLLECT KEYS AND BUZZ FIRST <\/p>

19\/10\/2023 12:45 (roy)<\/b>Have been inside flat for over 30 minutes with all lights on and not one flicker of light.Any idea which one??No dimmers in flatWill drop some lights and check connections.Outside flat in common parts there are flickering lights. Does tenant mean these??<\/p>

19\/10\/2023 15:21 (sandra)<\/b>updated Lilian and awaiting further details <\/p>

19\/10\/2023 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58165","activity_ticket_id":"54846","ticket_reference":"HDT55931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out 1st and 2nd floor ","ticket_address_1":"36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street ","cs_id":"1469","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1469","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/10\/23","activity_end":"2023-10-19 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67544","activity_notes":"All the corridor lights have gone out.1st Floor and 2nd floor, but will need to check the whole building","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 09:29 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 09:30 (sandra)<\/b>access today <\/p>

19\/10\/2023 10:26 (alan)<\/b>Called out to investigate lights, not working in common partsFound emergency light test key switch to be left in test positionSwitch lights back on and leave working<\/p>

19\/10\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58166","activity_ticket_id":"54847","ticket_reference":"HDT55932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating is not working ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1212","cs_address_2":"6 Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1212","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/10\/23","activity_end":"2023-10-19 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67545","activity_notes":"heating is not working TODAY at anytime using management keys to access.Please can you ask Mike to check that the timer is set to come on for the heating from 6am to 9am and again at 6pm to 1am everyday.The hot water needs to be on 24 hours a day.","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 10:38 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:35 (sandra)<\/b>19TH<\/p>

20\/10\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 17:48 (michaelk)<\/b>Attended site to reported heating failure. Found heating system low on pressure. Re-pressurised and checked all areas of the system where possible, finding no cause of the leak.Left the system running fully operational and checked\/confirmed the switching times as requested. 2hrs labour 105<\/p>

23\/10\/2023 17:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58167","activity_ticket_id":"54848","ticket_reference":"HDT55933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the kitchen lights ","ticket_address_1":"Flat 3.3, 38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3, 38 St Martins Lane ","cs_id":"1758","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1758","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/10\/23","activity_end":"2023-10-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67546","activity_notes":"check the kitchen lights The tenant has changed the bulbs but when switch them on they rapidly flash on and offTENANT HOME FOR ACCESS TODAY","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 11:42 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 11:43 (sandra)<\/b>TENANT HOME FOR ACCESS TODAY <\/p>

19\/10\/2023 14:22 (roy)<\/b>Incorrect bulbs fitted (left on site as are new)Purchaded dimmable bulbs.All ok<\/p>

19\/10\/2023 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58168","activity_ticket_id":"54849","ticket_reference":"HDT55934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1A","cs_id":"1407","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1407","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/23","activity_end":"2023-11-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67547","activity_notes":"Gas compliance testing without PATBOOKED FOR 3RD NOVEMBER WITH TENANT AT 1PM ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 12:01 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 12:02 (sandra)<\/b>can you please book this in for the 3rd Nov?<\/p>

19\/10\/2023 12:47 (sandra)<\/b>1PM WITH TENANT ON 3RD NOVEMBER <\/p>

06\/11\/2023 06:20 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/11\/2023 08:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58169","activity_ticket_id":"54850","ticket_reference":"HDT55935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/23","activity_end":"2023-11-03 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67548","activity_notes":"Gas compliance testing without PATNOON WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 12:45 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 12:46 (sandra)<\/b>NOON 3RD NOVEMBER WITH KEYS <\/p>

06\/11\/2023 06:20 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/11\/2023 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58170","activity_ticket_id":"54851","ticket_reference":"HDT55936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking pipe in bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/23","activity_end":"2023-10-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67549","activity_notes":"leaking pipe in bathroom TENANT HOME FOR ACCESS 20th","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 12:59 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 13:00 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

19\/10\/2023 15:07 (sandra)<\/b>tenant had gone out. rescheduled for 20th at 9am <\/p>

20\/10\/2023 16:17 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 07:51 (michaelk)<\/b>Attended site to investigate reported plumbing issues. The kitchen tap aerator was replaced, however the bath taps require replacing.A quote is to be forwarded. 2hrs labour plus parts, total 126 ex vat.<\/p>

23\/10\/2023 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58171","activity_ticket_id":"54852","ticket_reference":"HDT55937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light and blind ","ticket_address_1":"6a Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/10\/23","activity_end":"2023-10-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67550","activity_notes":"light and blind Tenant has reported an issue with the light in the kitchen and the blind in the bedroom where the bars no longer tilt (they are stuck).2 - 3 on friday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 14:14 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 15:26 (sandra)<\/b>Friday with tenant 2 - 3pm <\/p>

20\/10\/2023 15:59 (sandra)<\/b>White wooden venetian blind with 25mm slats.1380 wide 1200 drop.<\/p>

20\/10\/2023 16:02 (iain)<\/b>New blind required, office habe details.Under unit lights requires electrician, tennant reported dimmer module sparked. Photos attached.<\/p>

20\/10\/2023 16:18 (sandra)<\/b>picture of dimmer switch sent to Alan <\/p>

20\/10\/2023 16:27 (jane)<\/b>Blind on order - anticipated dispatch date 2nd November 2023<\/p>

26\/10\/2023 11:03 (sandra)<\/b>blind delivered. waiting to confirm if Alan has the dimmer so they can be booked together <\/p>

27\/10\/2023 12:36 (sandra)<\/b>blind is booked for Wednesday with tenant. Emailed Alan and if he has the dimmer by Wednesday it can be fitted at the same time. <\/p>

01\/11\/2023 16:23 (iain)<\/b>Supplied and fitted new blind.<\/p>

03\/11\/2023 10:30 (alan)<\/b>Investigate lights on the kitchen worktop is not workingReplace faulty driver unit to lights, test and leave work <\/p>

03\/11\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58172","activity_ticket_id":"54853","ticket_reference":"HDT55938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check front door is working and if it needs to be replaced with a fire door ","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/23","activity_end":"2023-10-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67551","activity_notes":"check front door is working and if it needs to be replaced with a fire door Please attend around 10am. The tenant can provide access. FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 14:16 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 14:56 (sandra)<\/b>Friday Please attend around 10am. The tenant can provide access.<\/p>

20\/10\/2023 10:21 (travis)<\/b>Attended and given quote for new door ect,via email to office.<\/p>

20\/10\/2023 10:37 (jane)<\/b>(Ticket Closed)<\/p>

27\/10\/2023 11:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/10\/2023 11:55 (jane)<\/b>(Ticket Closed)<\/p>

14\/11\/2023 14:17 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2023 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58173","activity_ticket_id":"54854","ticket_reference":"HDT55939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"2\/3rd Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/23","activity_end":"2023-10-20 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67552","activity_notes":"list of works FRIDAY There's 2 entrance door to the Flat, 2nd Floor & 3rd Floor.Please check if both door are fire doors with door closer.Please collect keys.","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 14:18 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:34 (sandra)<\/b>BOOKED WITH KEYS FOR FRIDAY <\/p>

20\/10\/2023 09:56 (travis)<\/b>Attended to survey both entrance doors for fire regulations,Both doors are of good condition ,half hour fire rated All seals are present,2nd floor door has no self closing mechanism.Quote for new would be,Time 2hrs,Cost approximately 60.<\/p>

20\/10\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2023 14:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/10\/2023 16:33 (sandra)<\/b>Alan booked for 30th<\/p>

26\/10\/2023 11:02 (sandra)<\/b>waiting on confirmation we can collect keys <\/p>

26\/10\/2023 11:37 (sandra)<\/b>collect keys for all apartments Greg has made tenants aware <\/p>

01\/11\/2023 08:53 (alan)<\/b>Check in ensure there are no internal ducts in the flat for the ventilationThe kitchen extractor is ducted straight to an outside wall and the extractor fan in the bathroom is mounted on an outside wall and ducted straight out<\/p>

01\/11\/2023 09:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58174","activity_ticket_id":"54855","ticket_reference":"HDT55940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ceiling light in Flat 3 ","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/11\/23","activity_end":"2023-11-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67553","activity_notes":"ceiling light in Flat 3 replace 8\/11\/23, Wednesday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 16:28 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:29 (sandra)<\/b>waiting on access for Monday 30th 11-3<\/p>

19\/10\/2023 16:37 (sandra)<\/b>We can provide access on 2\/11\/23 between 11 am and 3 pm.<\/p>

30\/10\/2023 10:53 (sandra)<\/b>rescheduled and awaiting for confirmation for Wednesday <\/p>

01\/11\/2023 15:41 (sandra)<\/b>8\/11\/23, Wednesday between 11 am and 3 pm<\/p>

08\/11\/2023 15:29 (alan)<\/b>2 down lights found not to be workingOrdered 2 replacement fittings <\/p>

10\/11\/2023 16:02 (sandra)<\/b>We have the following availability:14\/11\/23, Tuesday between 11 am and 3 pm17\/11\/23, Friday between 11 am and 3 pmsent to Alan and asked when the parts are in <\/p>

15\/11\/2023 15:03 (sandra)<\/b>booked for Friday 17th<\/p>

17\/11\/2023 15:36 (alan)<\/b>Return to site and replace 3 faulty LED downlights as needed and replace 2 faulty dimmer switch modules <\/p>

17\/11\/2023 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58175","activity_ticket_id":"54854","ticket_reference":"HDT55939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"2\/3rd Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/23","activity_end":"2023-10-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67554","activity_notes":"list of works KEYS As for the ventilation unit, will Alan be able to investigate & advise on the below.It should be confirmed whether there are common ventilation ducts fitted within the flats. If this is the case, it should be ensured that there are measures in place to prevent the spread of fire and smoke from one flat to another. If any measures are taken, these installations should be maintained in line with the manufacturers recommendations and any relevant British Standard.","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2023 14:18 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:34 (sandra)<\/b>BOOKED WITH KEYS FOR FRIDAY <\/p>

20\/10\/2023 09:56 (travis)<\/b>Attended to survey both entrance doors for fire regulations,Both doors are of good condition ,half hour fire rated All seals are present,2nd floor door has no self closing mechanism.Quote for new would be,Time 2hrs,Cost approximately 60.<\/p>

20\/10\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2023 14:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/10\/2023 16:33 (sandra)<\/b>Alan booked for 30th<\/p>

26\/10\/2023 11:02 (sandra)<\/b>waiting on confirmation we can collect keys <\/p>

26\/10\/2023 11:37 (sandra)<\/b>collect keys for all apartments Greg has made tenants aware <\/p>

01\/11\/2023 08:53 (alan)<\/b>Check in ensure there are no internal ducts in the flat for the ventilationThe kitchen extractor is ducted straight to an outside wall and the extractor fan in the bathroom is mounted on an outside wall and ducted straight out<\/p>

01\/11\/2023 09:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58176","activity_ticket_id":"54856","ticket_reference":"HDT55941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light outside Flat 3 is not working ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/23","activity_end":"2023-10-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67555","activity_notes":"Light outside Flat 3 is not working get the bulbs and replace ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 16:44 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:45 (sandra)<\/b>common parts <\/p>

20\/10\/2023 07:16 (roy)<\/b>Alan is aware of these lights and parts need to be ordered as they are emergency lights.Please pass job over to Alan<\/p>

20\/10\/2023 09:09 (sandra)<\/b>emergency light out <\/p>

20\/10\/2023 14:36 (alan)<\/b>Ordered replacement fitting <\/p>

26\/10\/2023 11:02 (sandra)<\/b>booked for Monday awaiting confirmation that Alan has it <\/p>

01\/11\/2023 08:56 (alan)<\/b>Replace2 faulty fittings in common parts <\/p>

01\/11\/2023 09:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58177","activity_ticket_id":"54857","ticket_reference":"HDT55942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Drain down and clean and investigate any parts that are faulty ","ticket_address_1":"Flat 3 ","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/23","activity_end":"2023-11-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67556","activity_notes":"Drain down and clean and investigate any parts that are faulty ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 16:48 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:51 (sandra)<\/b>confirmed for Tuesday at 12pm <\/p>

24\/10\/2023 15:33 (sandra)<\/b>Flat 3 39 King St, London WC2E 8JS<\/p>

24\/10\/2023 15:34 (sandra)<\/b>As discussed the electric boiler is failing on circulation and because of the amount pcb's fitted, along with the tenants attitude, I think its better to go back to the manufacturer as multiple visits she doesn't understand!!I have spoken to a company called ikozi, who provide the service work for the manufacturer. They can do a fixed price visit of 285 plus vat, which includes a service and minor parts to solve the problem.Their number is 0800 048 9301 and I have spoken to Chris regarding the issue.ThanksMike <\/p>

26\/10\/2023 11:21 (sandra)<\/b>IC3WC2E8JS<\/p>

26\/10\/2023 11:22 (sandra)<\/b>Called company to book the engineer. Still waiting for engineer to call and make appointment<\/p>

26\/10\/2023 13:23 (sandra)<\/b>emailed for Tuesday 31st (all day appointment) Or Thursday 2nd November (in the morning)<\/p>

27\/10\/2023 10:24 (sandra)<\/b>engineer attending between 9 - 1 on 31st and will ring office for us to get MK to attend with him<\/p>

31\/10\/2023 14:18 (sandra)<\/b>manufacturer has suggested it is a system fault and not a fault with the boiler. MK to return on Friday to look at the manifold <\/p>

06\/11\/2023 13:58 (sandra)<\/b>tenant has requested 17th Nov<\/p>

15\/11\/2023 12:20 (sandra)<\/b>tenant changed to 15th <\/p>

15\/11\/2023 16:02 (sandra)<\/b>completed <\/p>

16\/11\/2023 06:06 (michaelk)<\/b>Attended site to resolve flow issues accross the heating system\/manifold. Opened the bypass valve on the manifold to full, removed all actuators and adjusted pump until the flow switch started to operate. Regulated the bypass back to where the flow switch was balanced. Confirmed correct operation of all actuators with the correct room sensor and left the system on full test mode until normal working temperature was reached. Re-fitted all components of the system back into automatic running and left the system in full working order. 4hrs labour 205.<\/p>

16\/11\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58178","activity_ticket_id":"54858","ticket_reference":"HDT55943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15876 - Replacement chimney cooker hood ","ticket_address_1":"Flat 1, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/23","activity_end":"2023-11-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67557","activity_notes":"Replacement chimney cooker hood - RECEPTION BOOKED FOR MID DAY WITH TENANT FOR ACCESS no earlier as he does night work ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 09:07 (sandra)<\/b>email sent to Alan<\/p>

20\/10\/2023 16:32 (sandra)<\/b>Alan chased to send link to order <\/p>

24\/10\/2023 10:59 (sandra)<\/b>sent a link of similar item to Alan to ask if this is correct before ordering <\/p>

24\/10\/2023 14:36 (sandra)<\/b>ordered 3 - 5 days ebay delivered to office <\/p>

31\/10\/2023 12:57 (sandra)<\/b>tracking updated to 14th November for delivery <\/p>

14\/11\/2023 16:11 (sandra)<\/b>requested for Monday 20th<\/p>

15\/11\/2023 13:21 (sandra)<\/b>booked for Monday at 12 pm <\/p>

20\/11\/2023 16:19 (alan)<\/b>Quoted works <\/p>

20\/11\/2023 16:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58179","activity_ticket_id":"54856","ticket_reference":"HDT55941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light outside Flat 3 is not working ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/23","activity_end":"2023-10-20 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67558","activity_notes":"Light outside Flat 3 is not working ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 16:44 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:45 (sandra)<\/b>common parts <\/p>

20\/10\/2023 07:16 (roy)<\/b>Alan is aware of these lights and parts need to be ordered as they are emergency lights.Please pass job over to Alan<\/p>

20\/10\/2023 09:09 (sandra)<\/b>emergency light out <\/p>

20\/10\/2023 14:36 (alan)<\/b>Ordered replacement fitting <\/p>

26\/10\/2023 11:02 (sandra)<\/b>booked for Monday awaiting confirmation that Alan has it <\/p>

01\/11\/2023 08:56 (alan)<\/b>Replace2 faulty fittings in common parts <\/p>

01\/11\/2023 09:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58180","activity_ticket_id":"54828","ticket_reference":"HDT55913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sliding door has again dislodges from wardrobe runner","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avneue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2a","cs_id":"1782","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1782","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/23","activity_end":"2023-10-23 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67559","activity_notes":"Sliding door has again dislodges from wardrobe runnerwill take two - with Roy ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 09:47 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 09:47 (sandra)<\/b>waiting on access from tenant <\/p>

18\/10\/2023 10:38 (sandra)<\/b>requested access but Lilian is now in training. Emailed Tina waiting on reply <\/p>

19\/10\/2023 09:15 (sandra)<\/b>The tenant can provide access.TODAY <\/p>

20\/10\/2023 08:50 (roy)<\/b>Unfortunately the tenant requested Monday afternoon visit. Had a quick look and 100 % need two men.8ft tall door but has full size mirror.Very heavy<\/p>

20\/10\/2023 09:11 (sandra)<\/b>tenant wants it done Monday afternoon and it will take two men <\/p>

23\/10\/2023 14:53 (travis)<\/b>Refitted sliding wardrobe door.<\/p>

23\/10\/2023 15:58 (roy)<\/b>Refixed wardrobe doorWith Travis<\/p>

23\/10\/2023 17:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58181","activity_ticket_id":"54859","ticket_reference":"HDT55944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Appears to be a leakage coming from under the kitchen sink, has been happening for almost a week now.","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/10\/23","activity_end":"2023-10-20 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67560","activity_notes":"Appears to be a leakage coming from under the kitchen sink, has been happening for almost a week now.COLLECT KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 09:29 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 09:29 (sandra)<\/b>COLLECT KEYS AND KNOCK FIRST <\/p>

20\/10\/2023 10:57 (iain)<\/b>All pipework checked. Believe it to be coming from water heater. Photos attached.<\/p>

20\/10\/2023 11:37 (sandra)<\/b>MK to order parts <\/p>

23\/10\/2023 13:19 (sandra)<\/b>MK to quote for replacement <\/p>

24\/10\/2023 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58182","activity_ticket_id":"54793","ticket_reference":"HDT55878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15865 - Replacement Wine Cooler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1562","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1562","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/23","activity_end":"2023-10-25 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67561","activity_notes":"second man to help with wine cooler ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2023 11:03 (sandra)<\/b>wine cooler being delivered to office on 19th October <\/p>

20\/10\/2023 09:58 (sandra)<\/b>emailed for access Wednesday 25th<\/p>

20\/10\/2023 11:06 (sandra)<\/b>BOOKED FOR WEDNESDAY 25TH WITH KEYS <\/p>

25\/10\/2023 12:46 (roy)<\/b>Assist Ian<\/p>

25\/10\/2023 15:57 (iain)<\/b>Supply and fit new wine cooler.<\/p>

25\/10\/2023 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58183","activity_ticket_id":"54860","ticket_reference":"HDT55945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15790 - Replacement wooden flooring to living room ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/01\/24","activity_end":"2024-01-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67562","activity_notes":"Replacement wooden flooring to living room ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2023 09:59 (sandra)<\/b>made MR aware <\/p>

12\/12\/2023 16:21 (sandra)<\/b>attending Wednesday 13th<\/p>

08\/01\/2024 16:11 (sandra)<\/b>22nd<\/p>

22\/01\/2024 15:36 (travis)<\/b>Flooring works <\/p>

23\/01\/2024 09:35 (iain)<\/b>Wood flooring.<\/p>

23\/01\/2024 15:38 (iain)<\/b>Flooring.<\/p>

23\/01\/2024 15:58 (travis)<\/b>Flooring works.<\/p>

24\/01\/2024 08:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58184","activity_ticket_id":"54861","ticket_reference":"HDT55946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15877 - new fire door closer ","ticket_address_1":"2\/3rd Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/23","activity_end":"2023-10-20 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67563","activity_notes":"new fire door closer PROCEED WITH KEYS - TENANT HAS BEEN INFORMED ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 10:49 (sandra)<\/b>BOOKED FOR TODAY WITH KEYS <\/p>

20\/10\/2023 12:52 (travis)<\/b>Fitted a new overhead door closer to entrance fire door <\/p>

20\/10\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58185","activity_ticket_id":"54862","ticket_reference":"HDT55947","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"We have a leak into F & G at the above address and its affected the electrics can we have a call out please?","ticket_address_1":"31 Nottingham Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LU","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/23","activity_end":"2023-10-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67564","activity_notes":"We have a leak into F & G at the above address and its affected the electrics can we have a call out please?","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 11:07 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 11:37 (sandra)<\/b>waiting on confirmation of access for today <\/p>

20\/10\/2023 12:08 (sandra)<\/b>access today <\/p>

20\/10\/2023 15:08 (travis)<\/b>Blocked gully and outlet to front of apartment G.<\/p>

20\/10\/2023 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58186","activity_ticket_id":"54859","ticket_reference":"HDT55944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Appears to be a leakage coming from under the kitchen sink, has been happening for almost a week now.","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2112","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/23","activity_end":"2023-10-27 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67565","activity_notes":"Appears to be a leakage coming from under the kitchen sink, has been happening for almost a week now.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2023 09:29 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 09:29 (sandra)<\/b>COLLECT KEYS AND KNOCK FIRST <\/p>

20\/10\/2023 10:57 (iain)<\/b>All pipework checked. Believe it to be coming from water heater. Photos attached.<\/p>

20\/10\/2023 11:37 (sandra)<\/b>MK to order parts <\/p>

23\/10\/2023 13:19 (sandra)<\/b>MK to quote for replacement <\/p>

24\/10\/2023 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58188","activity_ticket_id":"54863","ticket_reference":"HDT55948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15879 - New fire door to entrance of flat ","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/24","activity_end":"2024-03-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67567","activity_notes":"For Monday 11th March New fire door to entrance of flat Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 16:31 (sandra)<\/b>fire door to be ordered <\/p>

01\/03\/2024 15:47 (jane)<\/b>Requested access to fit the new fire door on Monday 11th March and decorate on 12th March <\/p>

01\/03\/2024 16:41 (jane)<\/b>Keys for access to it the new fire door on Monday 11th March and decorate on 12th MarchCheck colour of the door with tenant <\/p>

11\/03\/2024 15:13 (travis)<\/b>New fire door to apartment.<\/p>

11\/03\/2024 15:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58189","activity_ticket_id":"54864","ticket_reference":"HDT55949","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Valve in riser cupboard on 4th floor heating system, faulty ","ticket_address_1":"North Block, Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"North Block, Mercer Walk ","cs_id":"2730","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2730","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/23","activity_end":"2023-10-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67568","activity_notes":"Valve in riser cupboard on 4th floor heating system, faulty ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 13:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 16:31 (sandra)<\/b>Mk attending now to repair <\/p>

23\/10\/2023 07:36 (michaelk)<\/b>Attended site to investigate leak in the 4th floor riser cupboard. The leak was traced to an 1 1\/4" pressure differential valve fitted to the heating flow and return pipework. I decided to draindown the heating line and replace the valve with a pipework loop with a valve, to restrict the flow. This was completed and the heating line reinstated, testing for leaks on completion. A replacement valve or sight glass is required which I will investigate asap. 4hrs labour plus materials, total 265 ex vat.<\/p>

23\/10\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58190","activity_ticket_id":"54865","ticket_reference":"HDT55950","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"heating not working ","ticket_address_1":"Flat 202","ticket_address_2":"3 Mercers Walk","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 202","cs_id":"2577","cs_address_2":"3 Mercers Walk","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2577","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/23","activity_end":"2023-10-23 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67569","activity_notes":"heating not working temporary heaters to be supplied if you cant get it going ","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2023 14:12 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 16:30 (sandra)<\/b>to be looked at after the valve leak is fixed <\/p>

20\/10\/2023 17:48 (roy)<\/b>Supply heaters but found switch not on. Michael had flow and return valves off so not too sure if working or not.Left heaters on site<\/p>

24\/10\/2023 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58191","activity_ticket_id":"54866","ticket_reference":"HDT55951","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"heating not working ","ticket_address_1":"Flat 104","ticket_address_2":"6 Mercers Walk South East","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 104","cs_id":"2585","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2585","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/23","activity_end":"2023-10-24 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67570","activity_notes":"heating not working supply temporary heaters if you cant get the hearing working","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2023 14:15 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 16:29 (sandra)<\/b>valve in the north block is being worked on by MK so it cant be checked until finished<\/p>

24\/10\/2023 10:57 (jane)<\/b>(Ticket Closed)<\/p>

24\/10\/2023 13:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2023 11:12 (sandra)<\/b>access requested for today <\/p>

26\/10\/2023 08:08 (michaelk)<\/b>Attended site to investigate the heat interface unit and system controls to rectify the heating fault. Confirmed correct operation of all temperature controls, actuators, pump and motorised valve. Vented the hiu and found that the system was low in pressure and with no means of filling. We made a temporary filling loop and filled and vented the system. The heating was then tested and left running in auto with the tenant operating his individual room sensors. 3hrs labour 155<\/p>

26\/10\/2023 10:11 (roy)<\/b>Assist Michael running up and down stairs.Purchased over a metre of filling loop to refill systemAll ok<\/p>

26\/10\/2023 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58192","activity_ticket_id":"54856","ticket_reference":"HDT55941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light outside Flat 3 is not working ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"34 Rupert Street ","cs_id":"1189","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1189","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/23","activity_end":"2023-10-31 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67571","activity_notes":"Light on order ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 16:44 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:45 (sandra)<\/b>common parts <\/p>

20\/10\/2023 07:16 (roy)<\/b>Alan is aware of these lights and parts need to be ordered as they are emergency lights.Please pass job over to Alan<\/p>

20\/10\/2023 09:09 (sandra)<\/b>emergency light out <\/p>

20\/10\/2023 14:36 (alan)<\/b>Ordered replacement fitting <\/p>

26\/10\/2023 11:02 (sandra)<\/b>booked for Monday awaiting confirmation that Alan has it <\/p>

01\/11\/2023 08:56 (alan)<\/b>Replace2 faulty fittings in common parts <\/p>

01\/11\/2023 09:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58193","activity_ticket_id":"54854","ticket_reference":"HDT55939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"2\/3rd Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/23","activity_end":"2023-10-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67572","activity_notes":"list of works collect keys for all apartments. Greg has made tenants aware It should be confirmed whether there are common ventilation ducts fitted within the flats. If this is the case, it should be ensured that there are measures in place to prevent the spread of fire and smoke from one flat to another. If any measures are taken, these installations should be maintained in line with the manufacturers recommendations and any relevant British Standard.","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 14:18 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:34 (sandra)<\/b>BOOKED WITH KEYS FOR FRIDAY <\/p>

20\/10\/2023 09:56 (travis)<\/b>Attended to survey both entrance doors for fire regulations,Both doors are of good condition ,half hour fire rated All seals are present,2nd floor door has no self closing mechanism.Quote for new would be,Time 2hrs,Cost approximately 60.<\/p>

20\/10\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>

20\/10\/2023 14:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/10\/2023 16:33 (sandra)<\/b>Alan booked for 30th<\/p>

26\/10\/2023 11:02 (sandra)<\/b>waiting on confirmation we can collect keys <\/p>

26\/10\/2023 11:37 (sandra)<\/b>collect keys for all apartments Greg has made tenants aware <\/p>

01\/11\/2023 08:53 (alan)<\/b>Check in ensure there are no internal ducts in the flat for the ventilationThe kitchen extractor is ducted straight to an outside wall and the extractor fan in the bathroom is mounted on an outside wall and ducted straight out<\/p>

01\/11\/2023 09:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58194","activity_ticket_id":"54867","ticket_reference":"HDT55952","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leaking disabled toilet at Barnards Inn ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/23","activity_end":"2023-10-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67573","activity_notes":"leaking disabled toilet at Barnards Inn MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 15:27 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 15:28 (sandra)<\/b>Tenant has requested Monday to attend <\/p>

23\/10\/2023 14:29 (sandra)<\/b>to be closed down as tenant has to pay for repairs themselves <\/p>

23\/10\/2023 14:52 (michaelk)<\/b>Client is to open up the tiled boxing around the toilet for us to repair.<\/p>

24\/10\/2023 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58195","activity_ticket_id":"54868","ticket_reference":"HDT55953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Seal window in Flat 10 ","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/23","activity_end":"2023-10-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67574","activity_notes":"Seal window in Flat 10 MONDAY AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 15:36 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 15:37 (sandra)<\/b>Arranged by Lilian for 9am on Monday with tenant of Flat 10<\/p>

23\/10\/2023 10:29 (travis)<\/b>Temporary repairs to rear rotten windows.<\/p>

23\/10\/2023 10:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58196","activity_ticket_id":"54865","ticket_reference":"HDT55950","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"heating not working ","ticket_address_1":"Flat 202","ticket_address_2":"3 Mercers Walk","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 202","cs_id":"2577","cs_address_2":"3 Mercers Walk","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2577","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/23","activity_end":"2023-10-20 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67575","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 14:12 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 16:30 (sandra)<\/b>to be looked at after the valve leak is fixed <\/p>

20\/10\/2023 17:48 (roy)<\/b>Supply heaters but found switch not on. Michael had flow and return valves off so not too sure if working or not.Left heaters on site<\/p>

24\/10\/2023 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58197","activity_ticket_id":"54852","ticket_reference":"HDT55937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light and blind ","ticket_address_1":"6a Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/23","activity_end":"2023-11-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67576","activity_notes":"light Tenant has reported an issue with the light in the kitchen .If you have the replacement by Wednesday 1st. Iain is going in to fit a blind. Access with tenant ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 14:14 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 15:26 (sandra)<\/b>Friday with tenant 2 - 3pm <\/p>

20\/10\/2023 15:59 (sandra)<\/b>White wooden venetian blind with 25mm slats.1380 wide 1200 drop.<\/p>

20\/10\/2023 16:02 (iain)<\/b>New blind required, office habe details.Under unit lights requires electrician, tennant reported dimmer module sparked. Photos attached.<\/p>

20\/10\/2023 16:18 (sandra)<\/b>picture of dimmer switch sent to Alan <\/p>

20\/10\/2023 16:27 (jane)<\/b>Blind on order - anticipated dispatch date 2nd November 2023<\/p>

26\/10\/2023 11:03 (sandra)<\/b>blind delivered. waiting to confirm if Alan has the dimmer so they can be booked together <\/p>

27\/10\/2023 12:36 (sandra)<\/b>blind is booked for Wednesday with tenant. Emailed Alan and if he has the dimmer by Wednesday it can be fitted at the same time. <\/p>

01\/11\/2023 16:23 (iain)<\/b>Supplied and fitted new blind.<\/p>

03\/11\/2023 10:30 (alan)<\/b>Investigate lights on the kitchen worktop is not workingReplace faulty driver unit to lights, test and leave work <\/p>

03\/11\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58198","activity_ticket_id":"54852","ticket_reference":"HDT55937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light and blind ","ticket_address_1":"6a Goodwins House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6a Goodwins House ","cs_id":"1529","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1529","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/23","activity_end":"2023-11-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67577","activity_notes":"Blind on order blind is in reception booked for Wednesday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

19\/10\/2023 14:14 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 15:26 (sandra)<\/b>Friday with tenant 2 - 3pm <\/p>

20\/10\/2023 15:59 (sandra)<\/b>White wooden venetian blind with 25mm slats.1380 wide 1200 drop.<\/p>

20\/10\/2023 16:02 (iain)<\/b>New blind required, office habe details.Under unit lights requires electrician, tennant reported dimmer module sparked. Photos attached.<\/p>

20\/10\/2023 16:18 (sandra)<\/b>picture of dimmer switch sent to Alan <\/p>

20\/10\/2023 16:27 (jane)<\/b>Blind on order - anticipated dispatch date 2nd November 2023<\/p>

26\/10\/2023 11:03 (sandra)<\/b>blind delivered. waiting to confirm if Alan has the dimmer so they can be booked together <\/p>

27\/10\/2023 12:36 (sandra)<\/b>blind is booked for Wednesday with tenant. Emailed Alan and if he has the dimmer by Wednesday it can be fitted at the same time. <\/p>

01\/11\/2023 16:23 (iain)<\/b>Supplied and fitted new blind.<\/p>

03\/11\/2023 10:30 (alan)<\/b>Investigate lights on the kitchen worktop is not workingReplace faulty driver unit to lights, test and leave work <\/p>

03\/11\/2023 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58199","activity_ticket_id":"54869","ticket_reference":"HDT55954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Power:","ticket_address_1":"13 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/23","activity_end":"2023-10-22 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67578","activity_notes":"No Power: Main power in the building tripped in the common areas Emergency lighting has come on and the fire alarm is sounding its beep NOT alarm ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2023 11:32 (System)<\/b>Ticket Created<\/p>

22\/10\/2023 17:26 (roy)<\/b>On arrival found it was an external problem but had been going off\/on all day long.Now all okHad to refix window where chain link had been taken off.Was a security issue All ok<\/p>

23\/10\/2023 08:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58200","activity_ticket_id":"54870","ticket_reference":"HDT55955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak:","ticket_address_1":"36 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street","cs_id":"571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"571","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/23","activity_end":"2023-10-22 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67579","activity_notes":"Leak from drainpipe that comes in the kitchen - XIANBIANG Noodle ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2023 11:34 (System)<\/b>Ticket Created<\/p>

22\/10\/2023 17:31 (roy)<\/b>Leak into restaurant but on arrival no leak.Rung door bell for flat 1 but no access.Reported back to helpdesk that access required into flat 1<\/p>

23\/10\/2023 08:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58201","activity_ticket_id":"54871","ticket_reference":"HDT55956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issues ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/23","activity_end":"2023-10-22 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67580","activity_notes":"We have an issue with the hot water in this flat. Can you please send someone to fix it ASAP? The guest as complained that there is no hot water in the taps and in the shower","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2023 11:37 (System)<\/b>Ticket Created<\/p>

22\/10\/2023 17:27 (roy)<\/b>Reset 2 x elements to the hot water cylinder <\/p>

23\/10\/2023 08:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58202","activity_ticket_id":"54872","ticket_reference":"HDT55957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55955 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Wellington Street","cs_id":"571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"571","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/23","activity_end":"2023-10-23 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67581","activity_notes":"HDT55955 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2023 08:57 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 09:18 (sandra)<\/b>emailed for access into Flat 1 <\/p>

23\/10\/2023 11:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58203","activity_ticket_id":"54873","ticket_reference":"HDT55958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15880 - Siemens replacement freezer internal compartment door ","ticket_address_1":"Flat 6, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 6, 39 King Street ","cs_id":"2233","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2233","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/23","activity_end":"2023-10-30 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67582","activity_notes":"Siemens replacement freezer internal compartment door PART IS IN RECEPTION. KEYS ON MONDAY TO ATTEND ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 11:51 (jane)<\/b>Freezer internal compartment door on order - 1 week lead-time <\/p>

27\/10\/2023 11:50 (sandra)<\/b>in reception. Asked for access <\/p>

27\/10\/2023 12:39 (sandra)<\/b>BOOKED WITH KEYS FOR MONDAY TO FIT <\/p>

30\/10\/2023 16:08 (iain)<\/b>Freezer door.<\/p>

30\/10\/2023 16:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58204","activity_ticket_id":"54874","ticket_reference":"HDT55959","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/23","activity_end":"2023-10-23 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67583","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2023 10:08 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 14:56 (michaelk)<\/b>Completed full compliance testing. 185<\/p>

23\/10\/2023 17:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58205","activity_ticket_id":"54875","ticket_reference":"HDT55960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/23","activity_end":"2023-10-24 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67584","activity_notes":"list of works - vacant grout the bathroom floor tilessilicon around the bathbristle brush under flat front door ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2023 11:59 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 13:35 (travis)<\/b>Draught proofing strip fitted to bottom of apartment door.<\/p>

24\/10\/2023 10:27 (sandra)<\/b>Travis to return today 24th to complete <\/p>

24\/10\/2023 11:53 (travis)<\/b>Regrout bathroom floor,and remastic works.<\/p>

24\/10\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58206","activity_ticket_id":"54876","ticket_reference":"HDT55961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bristle brush under front door ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/23","activity_end":"2023-10-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67585","activity_notes":"Bristle brush under front door ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2023 12:00 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 13:34 (travis)<\/b>Draught proof strip fitted to bottom of apartment door.<\/p>

23\/10\/2023 17:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58207","activity_ticket_id":"54877","ticket_reference":"HDT55962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15881 - replacement basin mixer ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/23","activity_end":"2023-10-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67586","activity_notes":"replacement basin mixer #monday ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 10:27 (sandra)<\/b>sent to MK and taps are on order <\/p>

26\/10\/2023 10:48 (sandra)<\/b>Booked with Lilian for Friday 27th<\/p>

27\/10\/2023 12:40 (sandra)<\/b>tenant has changed to Monday <\/p>

30\/10\/2023 09:30 (michaelk)<\/b>Attended site to carry out quoted repair. Completed and left in full working order. 225ex vat.<\/p>

30\/10\/2023 11:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58208","activity_ticket_id":"54878","ticket_reference":"HDT55963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15882 - single bathroom taps to Mixer tap ","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/23","activity_end":"2023-11-16 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67587","activity_notes":"single bathroom taps to Mixer tap confirm for Monday after middday ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 10:26 (sandra)<\/b>sent to MK and taps are on order <\/p>

26\/10\/2023 11:06 (sandra)<\/b>emailed MK on delivery date <\/p>

26\/10\/2023 11:17 (sandra)<\/b>part arrived and booked for access on Monday morning to fit <\/p>

26\/10\/2023 11:48 (sandra)<\/b>Please proceed around 9am. I will inform the tenant.<\/p>

31\/10\/2023 12:22 (sandra)<\/b>rebooked for Thursday 2nd as there are some parts for alterations that need to be got<\/p>

31\/10\/2023 14:02 (sandra)<\/b>Confirmed <\/p>

08\/11\/2023 09:33 (sandra)<\/b>rescheduled for Monday 13th awaiting confirmation <\/p>

10\/11\/2023 12:19 (sandra)<\/b>asked for confirmation for Monday <\/p>

10\/11\/2023 12:33 (sandra)<\/b>access confirmed 12 - 3pm Monday <\/p>

15\/11\/2023 12:21 (sandra)<\/b>lilian has cancelled this and we are waiting for a new date <\/p>

15\/11\/2023 15:54 (sandra)<\/b>now booked with Lilian for Friday <\/p>

17\/11\/2023 06:17 (michaelk)<\/b>Attended site to remove single bath taps and to replace with a modern bath\/shower mixer. Adjusted supply pipework where necessary and completed the installation. 3hrs labour plus materials, total 143 ex vat.<\/p>

17\/11\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58209","activity_ticket_id":"54840","ticket_reference":"HDT55925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant is unable to change the shower temperature ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2296","cs_address_2":"17 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2296","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/23","activity_end":"2023-10-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67588","activity_notes":"tenant is unable to change the shower temperature screw connecting the cartridge to the handle.The water goes no hotter than luck warm.They can give access tomorrow between 10am and 1pm.","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 16:26 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 16:27 (sandra)<\/b>waiting on access for 18th <\/p>

18\/10\/2023 09:09 (sandra)<\/b>Could you please give the person below a call 30mns upon arrival so they can give you access?Michael 07760 333 137<\/p>

18\/10\/2023 15:46 (michaelk)<\/b>Attended site to investigate shower temperature to both bathrooms. The ensuite bathroom, although reaches temperature requires a replacement temperature stop. The main bathroom requires a replacement cartridge and chrome handle. I will order from lusso and quote the costs.<\/p>

18\/10\/2023 15:51 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2023 13:21 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2023 13:22 (sandra)<\/b>requested access for tomorrow 24th<\/p>

23\/10\/2023 13:51 (sandra)<\/b>They can give access tomorrow between 10am and 1pm.24th Tuesday <\/p>

25\/10\/2023 09:38 (michaelk)<\/b>Attended site to replace the faulty shower cartridge to the main bathroom. The cartridge was completed and the shower temperature commissioned and calibrated. 3hrs labour plus parts, total 225 ex vat<\/p>

25\/10\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58210","activity_ticket_id":"54879","ticket_reference":"HDT55964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"two bulbs out in the living room ","ticket_address_1":"Flat 3, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"485","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"485","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/23","activity_end":"2023-10-26 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67589","activity_notes":"two bulbs out in the living room Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2023 13:41 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 16:50 (sandra)<\/b>TODAY WITH TENANT <\/p>

23\/10\/2023 19:01 (roy)<\/b>3 bulbs out.Went to Robert Dyas and Leylands but only had LED bulbs but when fitted they was not compatible with the dimmer electronic switch or the transformerNeed 12 v bulbs<\/p>

24\/10\/2023 10:25 (sandra)<\/b>Roy needs to go to WF to get these lamps. requested to return Wednesday <\/p>

24\/10\/2023 15:23 (sandra)<\/b>ordered 12 v halogen. Roy - delivered 25th<\/p>

25\/10\/2023 09:21 (sandra)<\/b>requested for Thursday to fit <\/p>

26\/10\/2023 13:37 (roy)<\/b>Replaced bulbs with correct Halogen bulbs.Removed LED from siteAll ok<\/p>

26\/10\/2023 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58211","activity_ticket_id":"54880","ticket_reference":"HDT55965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in the common parts ","ticket_address_1":"17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17 Tavistock Street","cs_id":"902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"902","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/10\/23","activity_end":"2023-10-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67590","activity_notes":"leak in the common parts picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2023 14:27 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 14:27 (sandra)<\/b>access on Tuesday <\/p>

25\/10\/2023 08:05 (iain)<\/b>Investigate leak.<\/p>

25\/10\/2023 11:17 (sandra)<\/b>investigated roof that is pitched but there is scaffolding. Need to return Friday to take a look at the ducting that may be the cause <\/p>

30\/10\/2023 09:26 (sandra)<\/b>iain has sealed around the extractor on the roof <\/p>

30\/10\/2023 09:53 (iain)<\/b>Sealed around protruding bolts on new extraction ducting brackets.<\/p>

30\/10\/2023 11:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58212","activity_ticket_id":"54881","ticket_reference":"HDT55966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"170","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"170","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/10\/23","activity_end":"2023-10-25 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67591","activity_notes":"washing machine door wont openOn the display getting E06 Pump error message tenant will be home for access. Can you clear the filter and reset the machine ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2023 15:11 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 16:07 (sandra)<\/b>Wednesday 9am with tenant 25th<\/p>

25\/10\/2023 09:38 (iain)<\/b>Drained down washing machine, cleared filter, running ok. But problem with door latch.<\/p>

25\/10\/2023 09:56 (sandra)<\/b>door catch is jamming. part ordered <\/p>

26\/10\/2023 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58213","activity_ticket_id":"54882","ticket_reference":"HDT55967","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"works list ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/10\/23","activity_end":"2023-10-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67592","activity_notes":"works list clean all air vents missing smoke detectormastic outside shower faulty cooker hood lamp VACANT ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2023 16:21 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 16:24 (sandra)<\/b>BOOKED TUESDAY VACANT <\/p>

24\/10\/2023 13:04 (iain)<\/b>List of works.<\/p>

24\/10\/2023 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58214","activity_ticket_id":"54668","ticket_reference":"HDT55753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"2348","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2348","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/10\/23","activity_end":"2023-10-27 08:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67593","activity_notes":"list of works kitchen ceiling needs painting - This can wait till the tenant moves out on the 21st Oct. - door handle to bathroom - Can someone attend today? - also, I didnt mention before, but the boiler is setup somehow wrongly. During summer when theres no hot water needed for the radiators, the hot water stops running after a while. This happens when taking a shower or doing the dishes. After waiting for 30 seconds or so, the hot water starts running again. ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2023 11:40 (System)<\/b>Ticket Created<\/p>

25\/09\/2023 11:41 (sandra)<\/b>tenant home for access <\/p>

25\/09\/2023 13:30 (travis)<\/b>Attended and found door handle rose to bathroom to be faulty,New parts on order,will reattend once parts are delivered.<\/p>

25\/09\/2023 15:59 (michaelk)<\/b>Attended site and found that dhw heat exchanger requires cleaning. The water section needs to be removed to clean, the seals are to be changed also. 2hrs labour 105<\/p>

26\/09\/2023 12:11 (sandra)<\/b>part expected 29th September <\/p>

02\/10\/2023 09:45 (sandra)<\/b>requested access for today to fit new door handle <\/p>

02\/10\/2023 12:06 (travis)<\/b>Bathroom door handle and lock repairs.<\/p>

02\/10\/2023 12:06 (travis)<\/b>Bathroom door handle and lock repairs.<\/p>

05\/10\/2023 14:24 (sandra)<\/b>decorating booked 23rd October after tenant moves out <\/p>

24\/10\/2023 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58215","activity_ticket_id":"54883","ticket_reference":"HDT55968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"site office toilet ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21a Wardour Street ","cs_id":"2678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/23","activity_end":"2023-10-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67594","activity_notes":"site office toilet I broke both the flush tank lever and cistern float ball.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 09:05 (System)<\/b>Ticket Created<\/p>

24\/10\/2023 10:22 (sandra)<\/b>attending today 24th<\/p>

25\/10\/2023 09:34 (michaelk)<\/b>Attended site to replace the inlet valve to the 2nd floor toilet. Collected parts and returned to fit, leaving in full working order. 2hrs labour plus parts, total 123 ex vat.<\/p>

25\/10\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58216","activity_ticket_id":"54884","ticket_reference":"HDT55969","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you raise job Covent Garden estate charge to fix banister on fire escape staircase back of Hawksmoor.","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2483","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2483","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/23","activity_end":"2023-10-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67595","activity_notes":"Please can you raise job Covent Garden estate charge to fix banister on fire escape staircase back of Hawksmoor.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 09:07 (System)<\/b>Ticket Created<\/p>

24\/10\/2023 10:22 (sandra)<\/b>24th<\/p>

24\/10\/2023 13:56 (travis)<\/b>Refitted stainless handrail and brackets.<\/p>

24\/10\/2023 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58218","activity_ticket_id":"54885","ticket_reference":"HDT55970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15884 - replacements unvented water heater ","ticket_address_1":"Flat 2","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/23","activity_end":"2023-10-31 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67597","activity_notes":"replacements unvented water heater TUESDAY WITH KEYS this is Flat 1 not Flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 10:09 (sandra)<\/b>Sent to MK to order <\/p>

26\/10\/2023 11:06 (sandra)<\/b>emailed MK on delivery date <\/p>

26\/10\/2023 11:16 (sandra)<\/b>emailed to book for Tuesday. Parts expected Friday\/ Monday <\/p>

26\/10\/2023 13:32 (sandra)<\/b>Booked for Tuesday with keys <\/p>

01\/11\/2023 07:06 (michaelk)<\/b>Attended site to complete quoted installation. Left site in full working order. Total cost 485 ex vat.<\/p>

01\/11\/2023 09:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58219","activity_ticket_id":"54886","ticket_reference":"HDT55971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15878 - Installation of Christmas lights and removal ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"1821","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1821","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/23","activity_end":"2023-12-04 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67598","activity_notes":"Installation of Christmas lights and removal ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 10:54 (sandra)<\/b>Please could we go ahead and get this booked in for installation on December 4th and removal on January 5th<\/p>

05\/12\/2023 09:56 (alan)<\/b>Quoted works <\/p>

05\/12\/2023 11:12 (travis)<\/b>Festive lights fitted.<\/p>

05\/12\/2023 12:03 (sandra)<\/b>booked for 5th Jan to remove <\/p>

05\/01\/2024 10:32 (travis)<\/b>Removal of seasonal lights,Stored in central cross electrical room.<\/p>

05\/01\/2024 11:31 (alan)<\/b>Remove winter lights and put back in electrical cupboard at Central Cross <\/p>

05\/01\/2024 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58220","activity_ticket_id":"54887","ticket_reference":"HDT55972","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/23","activity_end":"2023-10-26 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67599","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 16:15 (travis)<\/b>Lamp needed to complete this job for Slingsby, purchased from Robert Dyas,I will attach a photo of the receipt.<\/p>

27\/10\/2023 09:30 (travis)<\/b>Handyman services <\/p>

27\/10\/2023 09:30 (travis)<\/b>Handyman services <\/p>

27\/10\/2023 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58222","activity_ticket_id":"54889","ticket_reference":"HDT55974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"install mesh to stop pigeons","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"517","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/23","activity_end":"2023-11-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67601","activity_notes":"install mesh to stop pigeonsprevious one installed has been taken ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2023 11:47 (System)<\/b>Ticket Created<\/p>

24\/10\/2023 11:48 (sandra)<\/b>attending Friday to replace the one that has been taken <\/p>

30\/10\/2023 09:33 (sandra)<\/b>Travis to speak to MR regarding what to put here <\/p>

03\/11\/2023 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58223","activity_ticket_id":"54866","ticket_reference":"HDT55951","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"heating not working ","ticket_address_1":"Flat 104","ticket_address_2":"6 Mercers Walk South East","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 104","cs_id":"2585","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2585","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/23","activity_end":"2023-10-25 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67602","activity_notes":"heating not working supply temporary heaters if you cant get the hearing working","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 14:15 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 16:29 (sandra)<\/b>valve in the north block is being worked on by MK so it cant be checked until finished<\/p>

24\/10\/2023 10:57 (jane)<\/b>(Ticket Closed)<\/p>

24\/10\/2023 13:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2023 11:12 (sandra)<\/b>access requested for today <\/p>

26\/10\/2023 08:08 (michaelk)<\/b>Attended site to investigate the heat interface unit and system controls to rectify the heating fault. Confirmed correct operation of all temperature controls, actuators, pump and motorised valve. Vented the hiu and found that the system was low in pressure and with no means of filling. We made a temporary filling loop and filled and vented the system. The heating was then tested and left running in auto with the tenant operating his individual room sensors. 3hrs labour 155<\/p>

26\/10\/2023 10:11 (roy)<\/b>Assist Michael running up and down stairs.Purchased over a metre of filling loop to refill systemAll ok<\/p>

26\/10\/2023 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58225","activity_ticket_id":"54827","ticket_reference":"HDT55912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT55911 Follow-Up - washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/23","activity_end":"2023-10-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67604","activity_notes":"pick up keys for repairaidwednesday 10 -2 pm ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 09:28 (System)<\/b>Ticket Created<\/p>

17\/10\/2023 09:43 (sandra)<\/b>emailed repairaid for appointment to look at washing machine <\/p>

17\/10\/2023 15:47 (sandra)<\/b>on Wed, 25th of Oct between 10 and 2pm<\/p>

24\/10\/2023 14:53 (sandra)<\/b>Repairaid with keys from Roy 25th<\/p>

25\/10\/2023 12:47 (roy)<\/b>Access Repair Aid<\/p>

26\/10\/2023 11:46 (sandra)<\/b>The drain pump was unblocked - the appliance was left in working condition, <\/p>

26\/10\/2023 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58226","activity_ticket_id":"54857","ticket_reference":"HDT55942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Drain down and clean and investigate any parts that are faulty ","ticket_address_1":"Flat 3 ","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 ","cs_id":"2059","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2059","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/11\/23","activity_end":"2023-11-08 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67605","activity_notes":"Drain down and clean and investigate any parts that are faulty ","activity_timesheet":null,"ticket_notes_combined":"

19\/10\/2023 16:48 (System)<\/b>Ticket Created<\/p>

19\/10\/2023 16:51 (sandra)<\/b>confirmed for Tuesday at 12pm <\/p>

24\/10\/2023 15:33 (sandra)<\/b>Flat 3 39 King St, London WC2E 8JS<\/p>

24\/10\/2023 15:34 (sandra)<\/b>As discussed the electric boiler is failing on circulation and because of the amount pcb's fitted, along with the tenants attitude, I think its better to go back to the manufacturer as multiple visits she doesn't understand!!I have spoken to a company called ikozi, who provide the service work for the manufacturer. They can do a fixed price visit of 285 plus vat, which includes a service and minor parts to solve the problem.Their number is 0800 048 9301 and I have spoken to Chris regarding the issue.ThanksMike <\/p>

26\/10\/2023 11:21 (sandra)<\/b>IC3WC2E8JS<\/p>

26\/10\/2023 11:22 (sandra)<\/b>Called company to book the engineer. Still waiting for engineer to call and make appointment<\/p>

26\/10\/2023 13:23 (sandra)<\/b>emailed for Tuesday 31st (all day appointment) Or Thursday 2nd November (in the morning)<\/p>

27\/10\/2023 10:24 (sandra)<\/b>engineer attending between 9 - 1 on 31st and will ring office for us to get MK to attend with him<\/p>

31\/10\/2023 14:18 (sandra)<\/b>manufacturer has suggested it is a system fault and not a fault with the boiler. MK to return on Friday to look at the manifold <\/p>

06\/11\/2023 13:58 (sandra)<\/b>tenant has requested 17th Nov<\/p>

15\/11\/2023 12:20 (sandra)<\/b>tenant changed to 15th <\/p>

15\/11\/2023 16:02 (sandra)<\/b>completed <\/p>

16\/11\/2023 06:06 (michaelk)<\/b>Attended site to resolve flow issues accross the heating system\/manifold. Opened the bypass valve on the manifold to full, removed all actuators and adjusted pump until the flow switch started to operate. Regulated the bypass back to where the flow switch was balanced. Confirmed correct operation of all actuators with the correct room sensor and left the system on full test mode until normal working temperature was reached. Re-fitted all components of the system back into automatic running and left the system in full working order. 4hrs labour 205.<\/p>

16\/11\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58227","activity_ticket_id":"54890","ticket_reference":"HDT55975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for an engineer to reinstate the wall board and make it accessible. ","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"34 Wardour Street ","cs_id":"768","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"768","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/10\/23","activity_end":"2023-10-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67606","activity_notes":"Please arrange for an engineer to reinstate the wall board and make it accessible. this is 34 not 34a ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 15:47 (System)<\/b>Ticket Created<\/p>

24\/10\/2023 15:48 (sandra)<\/b>Thursday 26th<\/p>

26\/10\/2023 14:32 (iain)<\/b>Reinstate panels.<\/p>

26\/10\/2023 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58228","activity_ticket_id":"54891","ticket_reference":"HDT55976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"restrictors and cupboard ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24a Wardour Street ","cs_id":"84","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"84","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/10\/23","activity_end":"2023-10-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67607","activity_notes":"restrictors and cupboard To supply and fit window restrictors to the common parts Staircase, carpet is loose in common parts ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 15:50 (System)<\/b>Ticket Created<\/p>

24\/10\/2023 15:50 (sandra)<\/b>Thursday 26th <\/p>

26\/10\/2023 16:10 (iain)<\/b>Refix stair carpet upstands. Fit sash window restrictors.<\/p>

26\/10\/2023 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58229","activity_ticket_id":"54892","ticket_reference":"HDT55977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"communal shower is not getting hot ","ticket_address_1":"Top Floor ","ticket_address_2":"4 Dansey Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor ","cs_id":"2733","cs_address_2":"4 Dansey Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/23","activity_end":"2023-10-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67608","activity_notes":"communal shower is not getting hot enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 16:56 (System)<\/b>Ticket Created<\/p>

24\/10\/2023 16:57 (sandra)<\/b>25th with keys <\/p>

26\/10\/2023 08:00 (michaelk)<\/b>Attended site to investigate water temperature to the showers. Found the stored temperature too low in the cylinder with the boiler flow temperature set to 55c. Increased temperatures and returned to site to test the showers. The upper shower requires a new mixer as the temperature adjustment isn't operating correctly. A quote to replace will be forwarded. 2hrs labour 105<\/p>

26\/10\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58230","activity_ticket_id":"54893","ticket_reference":"HDT55978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and no display ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1334","cs_address_2":"33 Cranbourn Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/23","activity_end":"2023-10-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67609","activity_notes":"no hot water and no display tenant home between 1 - 2pm today","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 09:39 (System)<\/b>Ticket Created<\/p>

25\/10\/2023 09:42 (sandra)<\/b>today between 1 - 2pm <\/p>

26\/10\/2023 08:04 (michaelk)<\/b>Attended site to investigate a hot water fault. Found the heating system out on low pressure. Re-pressurised the system and checked the boiler internal, expansion vessel and prv for signs of leaks.Left system running fully operational. 2hrs labour 105<\/p>

26\/10\/2023 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58231","activity_ticket_id":"54881","ticket_reference":"HDT55966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"170","cs_address_2":"79 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"170","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/11\/23","activity_end":"2023-11-08 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67610","activity_notes":"washing machine door wont openOn the display getting E06 Pump error message ","activity_timesheet":null,"ticket_notes_combined":"

23\/10\/2023 15:11 (System)<\/b>Ticket Created<\/p>

23\/10\/2023 16:07 (sandra)<\/b>Wednesday 9am with tenant 25th<\/p>

25\/10\/2023 09:38 (iain)<\/b>Drained down washing machine, cleared filter, running ok. But problem with door latch.<\/p>

25\/10\/2023 09:56 (sandra)<\/b>door catch is jamming. part ordered <\/p>

26\/10\/2023 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58232","activity_ticket_id":"54894","ticket_reference":"HDT55979","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate number \"7\" to the front door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"74 Shaftesbury Avenue ","cs_id":"1631","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1631","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/10\/23","activity_end":"2023-10-26 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67611","activity_notes":"reinstate number "7" to the front door ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 10:13 (System)<\/b>Ticket Created<\/p>

25\/10\/2023 16:57 (sandra)<\/b>Thursday <\/p>

26\/10\/2023 14:33 (iain)<\/b>New door numbers fitted.<\/p>

26\/10\/2023 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58233","activity_ticket_id":"54895","ticket_reference":"HDT55980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in water tank cupboard ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"772","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"772","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/23","activity_end":"2023-10-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67612","activity_notes":"The tenant has reported a leak in the GF water tank cupboard.When you can attend to investigate this please?","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 10:35 (System)<\/b>Ticket Created<\/p>

25\/10\/2023 11:02 (sandra)<\/b>today after 1pm <\/p>

26\/10\/2023 08:02 (michaelk)<\/b>Attended site to investigate a leak beneath the stair cupboard. The leak was traced to a drain valve which was tightened. Allowed the system to expand and contract and left in full working order.2hrs labour 105<\/p>

26\/10\/2023 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58234","activity_ticket_id":"54896","ticket_reference":"HDT55981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR FRIDAY 27TH OCTOBER FROM 9AM - collect keys but ring intercom\/knock first ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"235","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"235","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/23","activity_end":"2023-10-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67613","activity_notes":"To carry out full gas compliance testing - FOR FRIDAY 27TH OCTOBER FROM 9AM - collect keys but ring intercom\/knock first ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 13:26 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 12:57 (jane)<\/b>(Ticket Closed)<\/p>

30\/10\/2023 20:46 (michaelk)<\/b>Completed compliance testing 145Fitted new co alarm 75<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58235","activity_ticket_id":"54897","ticket_reference":"HDT55982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR FRIDAY 27TH OCTOBER FROM 9AM - collect keys but ring intercom\/knock first ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/23","activity_end":"2023-10-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67614","activity_notes":"To carry out full gas compliance testing - FOR FRIDAY 27TH OCTOBER FROM 9AM - collect keys but ring intercom\/knock first ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 13:32 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 12:56 (jane)<\/b>(Ticket Closed)<\/p>

30\/10\/2023 20:47 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58236","activity_ticket_id":"54898","ticket_reference":"HDT55983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR FRIDAY 27TH OCTOBER FROM 9AM - collect keys but ring intercom\/knock first ","ticket_address_1":"Flat 5","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/23","activity_end":"2023-10-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67615","activity_notes":"To carry out full gas compliance testing - FOR FRIDAY 27TH OCTOBER FROM 9AM - collect keys but ring intercom\/knock first ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 13:36 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 12:57 (jane)<\/b>(Ticket Closed)<\/p>

30\/10\/2023 20:46 (michaelk)<\/b>Completed compliance testing 145.Fitted new co alarm 75<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58237","activity_ticket_id":"54899","ticket_reference":"HDT55984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR MONDAY 30TH OCTOBER - collect keys but ring intercom\/knock first ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"709","cs_address_2":"21 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"709","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/23","activity_end":"2023-11-02 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67616","activity_notes":"To carry out full gas compliance testing -FOR MONDAY 30TH OCTOBER ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 13:39 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 12:57 (sandra)<\/b>no access given as tenant didnt know about it. Wants it rescheduled for next week. Awaiting confirmation for Wednesday <\/p>

30\/10\/2023 09:48 (sandra)<\/b>I have ordered a replacement mains co alarm and want to fit the replacement on Thursday. Can this be booked in please, the cost to supply and fit is 125ex, <\/p>

30\/10\/2023 09:49 (sandra)<\/b>emailed for Access on Thursday <\/p>

31\/10\/2023 06:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

31\/10\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58238","activity_ticket_id":"54900","ticket_reference":"HDT55985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Graffitti on Rupert Court ","ticket_address_1":"Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Rupert Court ","cs_id":"543","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"543","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/10\/23","activity_end":"2023-10-26 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67617","activity_notes":"Graffitti on Rupert Court clean\/paint with pictures","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 14:15 (System)<\/b>Ticket Created<\/p>

25\/10\/2023 14:17 (sandra)<\/b>26th booked <\/p>

26\/10\/2023 14:24 (iain)<\/b>Graffiti removal. Photos attached.<\/p>

26\/10\/2023 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58239","activity_ticket_id":"54901","ticket_reference":"HDT55986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fill in a hole in the inside of the door frame ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/23","activity_end":"2023-10-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67618","activity_notes":"To fill in a hole in the inside of the door frame with wire wool and then seal to ensurethis is fire stopped and mouse proof.We cant use fire foam so an alternative material will need to be used.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 14:43 (System)<\/b>Ticket Created<\/p>

25\/10\/2023 16:27 (sandra)<\/b>booked for 9.30 on Thursday 26th<\/p>

26\/10\/2023 12:30 (roy)<\/b>Lifted up coire matting and filled in hole around door frame and skirting board. Used up whole packet of wire wool.Used fire proofing substance over wire wool<\/p>

26\/10\/2023 12:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58240","activity_ticket_id":"54902","ticket_reference":"HDT55987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dryer and towel rail ","ticket_address_1":"Flat B, 3rd Floor Flat, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/11\/23","activity_end":"2023-11-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67619","activity_notes":"NEFF washer dryer not workingTowel Rail thermostat not working ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2023 15:52 (System)<\/b>Ticket Created<\/p>

25\/10\/2023 15:55 (sandra)<\/b>requested appointment for Wednesday 1st with repairaid <\/p>

25\/10\/2023 15:55 (sandra)<\/b>requested access for Towel rail for Friday <\/p>

26\/10\/2023 10:58 (sandra)<\/b>Thursday please - 02\/11, between 12pm and 4pm, - repairaid waiting on confirmation from client <\/p>

26\/10\/2023 11:01 (sandra)<\/b>emailed for confirmation for tomorrow for MK <\/p>

26\/10\/2023 11:40 (sandra)<\/b>confirmed for 2nd Nov with repairaid - tenant home <\/p>

26\/10\/2023 11:52 (sandra)<\/b>TENANT HOME ON 27TH FOR TOWEL RAIL <\/p>

27\/10\/2023 09:20 (sandra)<\/b>MK booked with repairaid to fit towel rail element <\/p>

02\/11\/2023 15:45 (iain)<\/b>Repairaid.<\/p>

03\/11\/2023 11:54 (sandra)<\/b>waiting on update from RA<\/p>

03\/11\/2023 12:16 (sandra)<\/b>waiting on access for Monday 6th to fit thermostat -<\/p>

03\/11\/2023 15:28 (jane)<\/b>Repair Aid attended, cut off sensor reset <\/p>

07\/11\/2023 07:19 (michaelk)<\/b>Attended site to replace the towel rail element, to an adjustable\/smart type. Completed the job and left fully operational, leaving the instructions witht the tenant. 2hrs labour plus materials, total 187 ex cat.<\/p>

07\/11\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58241","activity_ticket_id":"54902","ticket_reference":"HDT55987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dryer and towel rail ","ticket_address_1":"Flat B, 3rd Floor Flat, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/23","activity_end":"2023-11-06 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67620","activity_notes":"Towel Rail thermostat not working ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 15:52 (System)<\/b>Ticket Created<\/p>

25\/10\/2023 15:55 (sandra)<\/b>requested appointment for Wednesday 1st with repairaid <\/p>

25\/10\/2023 15:55 (sandra)<\/b>requested access for Towel rail for Friday <\/p>

26\/10\/2023 10:58 (sandra)<\/b>Thursday please - 02\/11, between 12pm and 4pm, - repairaid waiting on confirmation from client <\/p>

26\/10\/2023 11:01 (sandra)<\/b>emailed for confirmation for tomorrow for MK <\/p>

26\/10\/2023 11:40 (sandra)<\/b>confirmed for 2nd Nov with repairaid - tenant home <\/p>

26\/10\/2023 11:52 (sandra)<\/b>TENANT HOME ON 27TH FOR TOWEL RAIL <\/p>

27\/10\/2023 09:20 (sandra)<\/b>MK booked with repairaid to fit towel rail element <\/p>

02\/11\/2023 15:45 (iain)<\/b>Repairaid.<\/p>

03\/11\/2023 11:54 (sandra)<\/b>waiting on update from RA<\/p>

03\/11\/2023 12:16 (sandra)<\/b>waiting on access for Monday 6th to fit thermostat -<\/p>

03\/11\/2023 15:28 (jane)<\/b>Repair Aid attended, cut off sensor reset <\/p>

07\/11\/2023 07:19 (michaelk)<\/b>Attended site to replace the towel rail element, to an adjustable\/smart type. Completed the job and left fully operational, leaving the instructions witht the tenant. 2hrs labour plus materials, total 187 ex cat.<\/p>

07\/11\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58242","activity_ticket_id":"54903","ticket_reference":"HDT55988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to make good and paint this wooden ledge on the steps of 16a Rupert Street.","ticket_address_1":"16A Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/23","activity_end":"2023-10-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67621","activity_notes":"to make good and paint this wooden ledge on the steps of 16a Rupert Street.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 16:15 (System)<\/b>Ticket Created<\/p>

26\/10\/2023 11:10 (sandra)<\/b>Monday unless Friday Post boxes are finished early <\/p>

27\/10\/2023 13:15 (travis)<\/b>Decoration to entrance boxing in.<\/p>

27\/10\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58243","activity_ticket_id":"54904","ticket_reference":"HDT55989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water is leaking into the dishwasher and out onto the floor ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/10\/23","activity_end":"2023-10-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67622","activity_notes":"water is leaking into the dishwasher and out onto the floor could be a blocked pipe WITH TENANT AROUND MID DAY FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2023 09:25 (System)<\/b>Ticket Created<\/p>

26\/10\/2023 09:25 (sandra)<\/b>waiting on access for today <\/p>

26\/10\/2023 09:26 (sandra)<\/b>confirmed for 12 today with tenant <\/p>

26\/10\/2023 11:28 (sandra)<\/b>Lilian has cancelled and rebooked for Friday at Noon <\/p>

30\/10\/2023 09:26 (sandra)<\/b>iain to update <\/p>

30\/10\/2023 09:54 (iain)<\/b>Isolated dishwasher. Seals look perished. Repairaid required.<\/p>

30\/10\/2023 11:05 (sandra)<\/b>requested appointment <\/p>

30\/10\/2023 12:12 (sandra)<\/b>sent pictures to Repairaid to see if they can order the seals before the visit <\/p>

01\/11\/2023 10:57 (sandra)<\/b>The price for both seals is 99.63 incl. VAT, and installation charge is 100 incl. VAT, <\/p>

01\/11\/2023 10:57 (sandra)<\/b>waiting on delivery and date to fit <\/p>

07\/11\/2023 14:56 (sandra)<\/b>Could we book a visit for Friday, 10\/11, between 12pm and 4pm? <\/p>

07\/11\/2023 15:46 (sandra)<\/b>requested access for Friday 12 - 4pm <\/p>

08\/11\/2023 10:18 (sandra)<\/b>rescheduled for Wednesday 15th <\/p>

10\/11\/2023 12:17 (sandra)<\/b>confirmed for Wednesday 15th<\/p>

10\/11\/2023 12:18 (sandra)<\/b>waiting to hear whether tenant is at home <\/p>

14\/11\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>

14\/11\/2023 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2023 15:05 (sandra)<\/b>access with tenant <\/p>

17\/11\/2023 11:45 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2023 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/11\/2023 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58244","activity_ticket_id":"54866","ticket_reference":"HDT55951","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"heating not working ","ticket_address_1":"Flat 104","ticket_address_2":"6 Mercers Walk South East","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 104","cs_id":"2585","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2585","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/10\/23","activity_end":"2023-10-26 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67623","activity_notes":"heating not working supply temporary heaters if you cant get the hearing working","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 14:15 (System)<\/b>Ticket Created<\/p>

20\/10\/2023 16:29 (sandra)<\/b>valve in the north block is being worked on by MK so it cant be checked until finished<\/p>

24\/10\/2023 10:57 (jane)<\/b>(Ticket Closed)<\/p>

24\/10\/2023 13:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/10\/2023 11:12 (sandra)<\/b>access requested for today <\/p>

26\/10\/2023 08:08 (michaelk)<\/b>Attended site to investigate the heat interface unit and system controls to rectify the heating fault. Confirmed correct operation of all temperature controls, actuators, pump and motorised valve. Vented the hiu and found that the system was low in pressure and with no means of filling. We made a temporary filling loop and filled and vented the system. The heating was then tested and left running in auto with the tenant operating his individual room sensors. 3hrs labour 155<\/p>

26\/10\/2023 10:11 (roy)<\/b>Assist Michael running up and down stairs.Purchased over a metre of filling loop to refill systemAll ok<\/p>

26\/10\/2023 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58245","activity_ticket_id":"54905","ticket_reference":"HDT55990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dryer is not working ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"716","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"716","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/11\/23","activity_end":"2023-11-02 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67624","activity_notes":"dryer is not working not drying properly ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2023 11:56 (System)<\/b>Ticket Created<\/p>

26\/10\/2023 11:56 (sandra)<\/b>appointment requested for next Wednesday\/Thursday <\/p>

26\/10\/2023 15:21 (sandra)<\/b>We will be able to send an engineer on Thursday. 2nd of Nov in the afternoon 12-6pm<\/p>

26\/10\/2023 16:06 (sandra)<\/b>tenant will give access <\/p>

03\/11\/2023 11:53 (sandra)<\/b>Waiting on update from RA<\/p>

03\/11\/2023 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58246","activity_ticket_id":"54906","ticket_reference":"HDT55991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not draining","ticket_address_1":"Flat 5 ","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/11\/23","activity_end":"2023-11-02 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67625","activity_notes":"washer\/dryer not draining","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2023 13:28 (System)<\/b>Ticket Created<\/p>

26\/10\/2023 13:30 (sandra)<\/b>emailed repairaid for appointment next Wednesday\/Thursday <\/p>

26\/10\/2023 15:24 (sandra)<\/b>We will be able t o attend on Thursday, 2nd of Nov between 10 and 2 pm<\/p>

30\/10\/2023 12:57 (sandra)<\/b>asked to go Thursday with appliance engineer <\/p>

31\/10\/2023 14:29 (sandra)<\/b>keys. Iain is going in for other works <\/p>

03\/11\/2023 11:53 (sandra)<\/b>waiting on update from RA<\/p>

03\/11\/2023 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58247","activity_ticket_id":"54907","ticket_reference":"HDT55992","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"flush on ladies toilet not working ","ticket_address_1":"Charter House","ticket_address_2":"55 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Charter House","cs_id":"1553","cs_address_2":"55 Drury Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1553","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/23","activity_end":"2023-11-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67626","activity_notes":"flush on ladies toilet not working ","activity_timesheet":"2","ticket_notes_combined":"

26\/10\/2023 13:53 (System)<\/b>Ticket Created<\/p>

26\/10\/2023 13:54 (sandra)<\/b>emailed to attend today <\/p>

26\/10\/2023 15:00 (roy)<\/b>Temp repair by cleaning washer on siphonNo lid on cisterns and is full of rubble from above work that is being carried out.Need 2 x new Ideal Standard siphons and cisterns need cleaning out and need a lid to stop rubble from falling inside<\/p>

26\/10\/2023 16:35 (jane)<\/b>2No x Ideal Standard Dual Syphons on order 3 day lead-time <\/p>

31\/10\/2023 15:35 (jane)<\/b>Flush syphons being delivered to office on Friday 3rd November <\/p>

06\/11\/2023 13:56 (sandra)<\/b>booked for Thursday 9th <\/p>

10\/11\/2023 16:41 (jane)<\/b>(Ticket Closed)<\/p>

13\/11\/2023 12:37 (roy)<\/b>Cleaned out cisterns and replaced 2 x siphons<\/p>

13\/11\/2023 13:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58248","activity_ticket_id":"54908","ticket_reference":"HDT55993","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/SW\/15887 - access hatch to disabled toilet ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/23","activity_end":"2023-10-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67627","activity_notes":"access hatch to disabled toilet MONDAY - MK KNOWS WHERE IT SHOULD GO IN THE WALL ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 10:52 (sandra)<\/b>booked for Monday <\/p>

27\/10\/2023 15:14 (travis)<\/b>Access panel,measured and collection of parts.<\/p>

30\/10\/2023 14:03 (travis)<\/b>Inspection panel fitted.<\/p>

30\/10\/2023 15:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58249","activity_ticket_id":"54908","ticket_reference":"HDT55993","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/SW\/15887 - access hatch to disabled toilet ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/23","activity_end":"2023-10-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67628","activity_notes":"access hatch to disabled toilet MONDAY ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2023 10:52 (sandra)<\/b>booked for Monday <\/p>

27\/10\/2023 15:14 (travis)<\/b>Access panel,measured and collection of parts.<\/p>

30\/10\/2023 14:03 (travis)<\/b>Inspection panel fitted.<\/p>

30\/10\/2023 15:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58250","activity_ticket_id":"54909","ticket_reference":"HDT55994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15883 - Redecoration","ticket_address_1":"104 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"104 Shaftesbury Avenue ","cs_id":"2731","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2731","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/23","activity_end":"2023-11-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67629","activity_notes":"Redecoration","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2023 11:56 (sandra)<\/b>booked for Monday if it stays dry <\/p>

06\/11\/2023 13:03 (travis)<\/b>Pre decoration works to shutter <\/p>

07\/11\/2023 10:45 (travis)<\/b>Decoration to shutter.<\/p>

10\/11\/2023 11:46 (travis)<\/b>Finished off decoration and removed bollards.<\/p>

10\/11\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>

13\/11\/2023 10:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2023 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58251","activity_ticket_id":"54910","ticket_reference":"HDT55995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 4.3, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/23","activity_end":"2023-10-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67630","activity_notes":"no hot water tenant home all day for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 11:00 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 11:00 (sandra)<\/b>tenant home all day for access <\/p>

30\/10\/2023 09:28 (sandra)<\/b>tenant cancelled and rescheduled for Monday 10 am<\/p>

31\/10\/2023 07:01 (michaelk)<\/b>Attended site to investigate reported hot water fault. Ran hot water at various outlets and could find no fault, however when asking for heating the boiler couldn't regulate the temperature properly. I've explained to the tenant that at least one radiator needs to be fully open to circulate the heat\/load. This adjustment regulated the temperature back to normal readings, however I have asked for some feedback from the tenant after a couple of days use. 2hrs labour 105<\/p>

31\/10\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58252","activity_ticket_id":"54911","ticket_reference":"HDT55996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flush not working ","ticket_address_1":"Flat 2, 18 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"39","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"39","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/23","activity_end":"2023-11-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67631","activity_notes":"flush not working ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2023 11:06 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 11:07 (sandra)<\/b>waiting on access details and confirmation <\/p>

27\/10\/2023 12:07 (sandra)<\/b>tenant away. booked for Monday waiting on confirmation of tenant or keys <\/p>

27\/10\/2023 12:32 (sandra)<\/b>He has approved this for Monday afternoon.He will give access<\/p>

30\/10\/2023 14:47 (sandra)<\/b>(Placed On Hold) I am sorry, this tenant is one of those lovely people.If he doesnt get back to me by COB today, you can cancel this job until he gets back in touch with me<\/p>

30\/10\/2023 14:48 (sandra)<\/b>I am sorry, this tenant is one of those lovely people.If he doesnt get back to me by COB today, you can cancel this job until he gets back in touch with me<\/p>

31\/10\/2023 12:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58253","activity_ticket_id":"54912","ticket_reference":"HDT55997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/23","activity_end":"2023-11-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67632","activity_notes":"TUESDAY 8 - 10 AM KEYS BUT KNOCK FIRST List of works:the water tap in the main toilet is not solidly screwed on the sink and moves.- when the individual came to fix the door springs in the wardrobe the one is still missing and also I opened the small white wardrobes on top of the mirrors a few days ago and they are also faulty. -the light fixtures in the main bedroom is also not screwed properly","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 11:08 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 11:08 (sandra)<\/b>waiting on access and confirmation <\/p>

31\/10\/2023 11:10 (sandra)<\/b>arranging at the same time as RepairAID on Thursday <\/p>

31\/10\/2023 14:31 (sandra)<\/b>Keys and let repairaid in when they attend <\/p>

02\/11\/2023 15:43 (iain)<\/b>Refitted bathroom taps and light fittings.<\/p>

02\/11\/2023 15:44 (iain)<\/b>Wardrobe soft closers and door latches on order.<\/p>

03\/11\/2023 11:07 (sandra)<\/b>waiting on confirmation of access for Tuesday morning to fit wardrobe parts. <\/p>

06\/11\/2023 13:54 (sandra)<\/b>emailed for confirmation <\/p>

06\/11\/2023 14:39 (sandra)<\/b>TUESDAY 7TH KEYS BUT KNOCK FIRST TO FIT WARDROBE PARTS <\/p>

07\/11\/2023 10:50 (iain)<\/b>Door latches and wardrobe closers.<\/p>

07\/11\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58254","activity_ticket_id":"54912","ticket_reference":"HDT55997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/23","activity_end":"2023-11-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67633","activity_notes":"List of works:the water tap in the main toilet is not solidly screwed on the sink and moves.- when the individual came to fix the door springs in the wardrobe the one is still missing and also I opened the small white wardrobes on top of the mirrors a few days ago and they are also faulty. -the light fixtures in the main bedroom is also not screwed properly","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2023 11:08 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 11:08 (sandra)<\/b>waiting on access and confirmation <\/p>

31\/10\/2023 11:10 (sandra)<\/b>arranging at the same time as RepairAID on Thursday <\/p>

31\/10\/2023 14:31 (sandra)<\/b>Keys and let repairaid in when they attend <\/p>

02\/11\/2023 15:43 (iain)<\/b>Refitted bathroom taps and light fittings.<\/p>

02\/11\/2023 15:44 (iain)<\/b>Wardrobe soft closers and door latches on order.<\/p>

03\/11\/2023 11:07 (sandra)<\/b>waiting on confirmation of access for Tuesday morning to fit wardrobe parts. <\/p>

06\/11\/2023 13:54 (sandra)<\/b>emailed for confirmation <\/p>

06\/11\/2023 14:39 (sandra)<\/b>TUESDAY 7TH KEYS BUT KNOCK FIRST TO FIT WARDROBE PARTS <\/p>

07\/11\/2023 10:50 (iain)<\/b>Door latches and wardrobe closers.<\/p>

07\/11\/2023 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58255","activity_ticket_id":"54913","ticket_reference":"HDT55998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":"Coliseum and Opera Quarter ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Coliseum and Opera Quarter ","cs_id":"2467","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2467","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/11\/23","activity_end":"2023-11-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67634","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 11:45 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 16:09 (iain)<\/b>Roofs.<\/p>

31\/10\/2023 15:01 (jane)<\/b>Client arranging access for Friday 3rd November and Monday 6th November into the Flats <\/p>

01\/11\/2023 10:12 (iain)<\/b>Roofs.<\/p>

05\/11\/2023 16:17 (iain)<\/b>Roofs.<\/p>

07\/11\/2023 07:16 (iain)<\/b>Roofs.<\/p>

08\/11\/2023 13:07 (iain)<\/b>Roofs.<\/p>

08\/11\/2023 14:01 (jane)<\/b>Updated client : We found a Christmas tree has been dumped on the roof of Flat 3, 13 Goodwins Court, is it okay to remove today ? just wanted to check property still vacant Also with regards to Flat 1, 55-58 St Martins Lane, this property is alarmed, therefore I think we need to attend when the tenant is home, we can attend today Awaiting a response <\/p>

09\/11\/2023 09:15 (jane)<\/b>Update from Client have informed engineer I have contacted the tenant at Flat 1 55-58 St Martins Lane, they have confirmed that they do not use the security alarm and stated that management keys can be used whenever. They will be home from Thursday evening through to next Wednesday if you would prefer them to be in. I can confirm that Flat 3, 13 Goodwins Court is vacant if you are able to remove the Christmas tree, the alarm code to enter is 1645. <\/p>

09\/11\/2023 10:13 (iain)<\/b>Roofs.<\/p>

10\/11\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58256","activity_ticket_id":"54914","ticket_reference":"HDT55999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer is not drying ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/11\/23","activity_end":"2023-11-02 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67635","activity_notes":"washer\/dryer is not drying ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2023 12:11 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 09:16 (sandra)<\/b>We can send an engineer on Thursday, 2nd of Nov in the afternoon 12-6pm.<\/p>

30\/10\/2023 12:54 (sandra)<\/b>waiting on confirmation of access <\/p>

31\/10\/2023 12:29 (sandra)<\/b>Thursday with keys <\/p>

02\/11\/2023 14:33 (roy)<\/b>With Repair AidAll ok<\/p>

03\/11\/2023 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58257","activity_ticket_id":"54915","ticket_reference":"HDT56000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":"Flat 3 ","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"2485","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2485","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/23","activity_end":"2023-11-22 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67636","activity_notes":"Gas and PAT full compliance with PAT22ND NOVEMBER VACANT WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 12:46 (System)<\/b>Ticket Created<\/p>

27\/10\/2023 12:47 (sandra)<\/b>BOOKED WEDNESDAY WITH KEYS - VACANT <\/p>

27\/10\/2023 12:47 (sandra)<\/b>22ND NOVEMBER VACANT WITH KEYS <\/p>

23\/11\/2023 10:29 (jane)<\/b>(Ticket Closed)<\/p>

23\/11\/2023 21:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/11\/2023 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58258","activity_ticket_id":"54916","ticket_reference":"HDT56001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue","cs_id":"1660","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1660","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/23","activity_end":"2023-11-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67637","activity_notes":"Gas and PAT full compliance with PATWEDNESDAY KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 14:24 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:52 (sandra)<\/b>WEDNESDAY KEYS AND KNOCK FIRST <\/p>

02\/11\/2023 07:46 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/11\/2023 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58259","activity_ticket_id":"54917","ticket_reference":"HDT56002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1A, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/23","activity_end":"2023-11-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67638","activity_notes":"Gas compliance testing with PATWEDNESDAY KEYS AND KNOCK FIRST ","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2023 14:25 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:51 (sandra)<\/b>WEDNESDAY KEYS AND KNOCK FIRST <\/p>

03\/11\/2023 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58260","activity_ticket_id":"54918","ticket_reference":"HDT56003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1B, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/23","activity_end":"2023-11-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67639","activity_notes":"Gas compliance testing with PATWEDNESDAY KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 14:35 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:51 (sandra)<\/b>WEDNESDAY KEYS AND KNOCK FIRST <\/p>

02\/11\/2023 07:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/11\/2023 11:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58261","activity_ticket_id":"54919","ticket_reference":"HDT56004","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"620","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"620","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/23","activity_end":"2023-11-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67640","activity_notes":"Gas compliance testing with PATWEDNESDAY KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 14:37 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:50 (sandra)<\/b>WEDNESDAY KEYS AND KNOCK FIRST <\/p>

02\/11\/2023 07:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/11\/2023 11:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58262","activity_ticket_id":"54920","ticket_reference":"HDT56005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/23","activity_end":"2023-11-02 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67641","activity_notes":"Gas compliance testing with PAT8am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 14:45 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:49 (sandra)<\/b>THURSDAY KEYS AND KNOCK FIRST <\/p>

01\/11\/2023 09:46 (sandra)<\/b>tenant to provide access at 8am <\/p>

03\/11\/2023 07:17 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/11\/2023 09:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58263","activity_ticket_id":"54921","ticket_reference":"HDT56006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/23","activity_end":"2023-11-02 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67642","activity_notes":"Gas compliance testing with PATTHURSDAY KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 14:47 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:49 (sandra)<\/b>THURSDAY KEYS AND KNOCK FIRST <\/p>

03\/11\/2023 07:17 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/11\/2023 09:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58264","activity_ticket_id":"54922","ticket_reference":"HDT56007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3, 11a Gerrard Street ","cs_id":"1735","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1735","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/23","activity_end":"2023-11-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67643","activity_notes":"Gas compliance testing with PATTHURSDAY KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 15:02 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:49 (sandra)<\/b>THURSDAY KEYS AND KNOCK FIRST <\/p>

02\/11\/2023 07:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/11\/2023 11:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58265","activity_ticket_id":"54923","ticket_reference":"HDT56008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/23","activity_end":"2023-11-02 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67644","activity_notes":"Gas compliance testing with PATTHURSDAY KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 15:03 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:48 (sandra)<\/b>THURSDAY KEYS AND KNOCK FIRST <\/p>

03\/11\/2023 07:16 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/11\/2023 09:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58266","activity_ticket_id":"54924","ticket_reference":"HDT56009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from boiler:","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/23","activity_end":"2023-10-29 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67645","activity_notes":"Leak from boiler:: Leak coming from boiler, large amount of water leaking, and is causing loss of hot water ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2023 17:38 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 08:44 (roy)<\/b>Leaking boiler.Drained down boiler.Spoke to Keenan and Lillian that boiler still may be under warranty.Lillian to sort out today<\/p>

30\/10\/2023 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58268","activity_ticket_id":"54925","ticket_reference":"HDT56010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet holder and heating ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QE","cs_address_1":"3rd Floor Flat ","cs_id":"232","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QE","ticket_client_site":"232","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/23","activity_end":"2023-11-13 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67647","activity_notes":"Monday 13th 8am thermostat heating ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 09:23 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 09:25 (sandra)<\/b>today between 2 - 4pm <\/p>

31\/10\/2023 07:11 (michaelk)<\/b>Attended site to investigate heating issues. Found that the heating controller was no longer on site, which wasn't allowing the heating to be set. I have instructed the tenant how to operate the heating whilst a replacement controller is sourced. The toilet roll holder has been re-fixed. 1hr labour. 55<\/p>

31\/10\/2023 12:15 (sandra)<\/b>replacement controller being sourced <\/p>

03\/11\/2023 12:07 (sandra)<\/b>Access requested for Tuesday 7th but not confirmed yet <\/p>

03\/11\/2023 14:01 (sandra)<\/b>after 12 Tuesday 12th<\/p>

09\/11\/2023 10:17 (sandra)<\/b>requested appointment for Monday <\/p>

10\/11\/2023 09:55 (sandra)<\/b>confirmed 8 - 9 am Monday 13th<\/p>

14\/11\/2023 06:39 (michaelk)<\/b>Attended site to install new wireless programmable thermostat. Completed installation and left in full working order, leaving the instructions with the tenant. 3hrs labour plus parts, total 237ex vat.<\/p>

14\/11\/2023 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58269","activity_ticket_id":"54926","ticket_reference":"HDT56011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room bulbs have blown again ","ticket_address_1":"Flat 3, 25 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"485","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"485","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/23","activity_end":"2023-10-30 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67648","activity_notes":"living room bulbs have blown again collect keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 09:52 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 09:53 (sandra)<\/b>collect keys and knock first - 30th<\/p>

01\/11\/2023 08:48 (alan)<\/b>Investigate lights not working correctly in main room Replace damaged lamp holder Due to the lamps for these fittings being obsolete we would recommend replacing all 9 fitting in the main room and 3 fittings in the bathroom for LED fittings Quote to follow <\/p>

01\/11\/2023 09:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58270","activity_ticket_id":"54927","ticket_reference":"HDT56012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light fitting and cable in entrance corridor ","ticket_address_1":"South Service Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/23","activity_end":"2023-10-31 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67649","activity_notes":"light fitting and cable in entrance corridor ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 10:02 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 10:02 (sandra)<\/b>MM to Alan direct for today<\/p>

01\/11\/2023 08:58 (alan)<\/b>Remove three number light fittings in service corridor areaRemove old CCTV camera and tidy up cables in service corridor area as discussed<\/p>

01\/11\/2023 09:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58271","activity_ticket_id":"54928","ticket_reference":"HDT56013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all taps","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1445","cs_address_2":"58a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1445","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/23","activity_end":"2023-10-30 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67650","activity_notes":"check all taps","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 10:59 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:29 (sandra)<\/b>for today <\/p>

31\/10\/2023 07:03 (michaelk)<\/b>Attended site to inspect all taps throughout the flat and report. I have fitted a new aerator to the kitchen tap and a new tap insert to the ba<\/p>

31\/10\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58272","activity_ticket_id":"54904","ticket_reference":"HDT55989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water is leaking into the dishwasher and out onto the floor ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/11\/23","activity_end":"2023-11-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67651","activity_notes":"water is leaking into the dishwasher and out onto the floor could be a blocked pipe ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2023 09:25 (System)<\/b>Ticket Created<\/p>

26\/10\/2023 09:25 (sandra)<\/b>waiting on access for today <\/p>

26\/10\/2023 09:26 (sandra)<\/b>confirmed for 12 today with tenant <\/p>

26\/10\/2023 11:28 (sandra)<\/b>Lilian has cancelled and rebooked for Friday at Noon <\/p>

30\/10\/2023 09:26 (sandra)<\/b>iain to update <\/p>

30\/10\/2023 09:54 (iain)<\/b>Isolated dishwasher. Seals look perished. Repairaid required.<\/p>

30\/10\/2023 11:05 (sandra)<\/b>requested appointment <\/p>

30\/10\/2023 12:12 (sandra)<\/b>sent pictures to Repairaid to see if they can order the seals before the visit <\/p>

01\/11\/2023 10:57 (sandra)<\/b>The price for both seals is 99.63 incl. VAT, and installation charge is 100 incl. VAT, <\/p>

01\/11\/2023 10:57 (sandra)<\/b>waiting on delivery and date to fit <\/p>

07\/11\/2023 14:56 (sandra)<\/b>Could we book a visit for Friday, 10\/11, between 12pm and 4pm? <\/p>

07\/11\/2023 15:46 (sandra)<\/b>requested access for Friday 12 - 4pm <\/p>

08\/11\/2023 10:18 (sandra)<\/b>rescheduled for Wednesday 15th <\/p>

10\/11\/2023 12:17 (sandra)<\/b>confirmed for Wednesday 15th<\/p>

10\/11\/2023 12:18 (sandra)<\/b>waiting to hear whether tenant is at home <\/p>

14\/11\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>

14\/11\/2023 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2023 15:05 (sandra)<\/b>access with tenant <\/p>

17\/11\/2023 11:45 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2023 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/11\/2023 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58274","activity_ticket_id":"54929","ticket_reference":"HDT56014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mouse proofing ","ticket_address_1":"Flat 2, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/23","activity_end":"2023-10-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67653","activity_notes":"mouse proofing Upon pest control inspection has been noticed that there is an electrical cable that appears to have smear marks therefore there is likely to be a gap behind the kitchen units that is allowing access.keys from kingly court and knock first - TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 11:29 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 11:30 (sandra)<\/b>access requested for Tuesday <\/p>

30\/10\/2023 12:18 (sandra)<\/b>Keys from kingly court and knock first for Tuesday <\/p>

31\/10\/2023 11:22 (travis)<\/b>Rodent proofing works.<\/p>

31\/10\/2023 11:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58275","activity_ticket_id":"54930","ticket_reference":"HDT56015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord meter reads (October)","ticket_address_1":"All Portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"All Portfolios","cs_id":"2737","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2737","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/23","activity_end":"2023-11-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67654","activity_notes":"Landlord meter reads (October)","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 11:33 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 06:51 (alan)<\/b>Meter readings <\/p>

06\/11\/2023 06:51 (alan)<\/b>Meter readings <\/p>

06\/11\/2023 16:42 (alan)<\/b>Meter readings <\/p>

07\/11\/2023 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58276","activity_ticket_id":"54931","ticket_reference":"HDT56016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with hot water ","ticket_address_1":"Flat 2, 43 Goodge Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/23","activity_end":"2023-10-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67655","activity_notes":"issue with hot water keys today from kingly court and knock first ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 11:36 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:29 (sandra)<\/b>keys and knock first <\/p>

31\/10\/2023 07:15 (michaelk)<\/b>Attended site to investigate hot water issue. Found that the electrical spur and backbox were faulty and left in a dangerous condition. Collected materials from suppliers and returned tonsite to complete the repair. Left water heater running fully operational. 3hrs labour plus parts, total 164.50 ex vat.<\/p>

31\/10\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58277","activity_ticket_id":"54932","ticket_reference":"HDT56017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators and toilet seat","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/23","activity_end":"2023-11-01 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67656","activity_notes":"radiators and toilet seatradiators are cold and toilet seat is cracked and needs replacing Wednesday: anytime except 12:00-14:00","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 11:44 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 11:45 (sandra)<\/b>Wednesday: anytime except 12:00-14:00requested by landlord <\/p>

02\/11\/2023 07:44 (michaelk)<\/b>Attended site to investigate the reported heating issues. All the radiators were vented and checked and left in full working order. The toilet seat will need to be sourced and ordered. 2hrs labour 105<\/p>

09\/11\/2023 10:47 (sandra)<\/b>requested access for Thursday 16th <\/p>

15\/11\/2023 15:06 (sandra)<\/b>THURSDAY 16TH 9.30 - 1.30 - TENANT IS HOME<\/p>

17\/11\/2023 06:12 (michaelk)<\/b>Attended site to replace broken ideal standard toilet seat. Completed and left in full working order. 1hr labour plus parts, total 138.21 ex vat.<\/p>

17\/11\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58278","activity_ticket_id":"54933","ticket_reference":"HDT56018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/23","activity_end":"2023-10-30 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67657","activity_notes":"The tenant has reported an issue with washing machine, while trying to load the power went outShe now has clothes locked inside keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 11:48 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 11:49 (sandra)<\/b>emailed for appointment <\/p>

30\/10\/2023 12:09 (sandra)<\/b>keys and knock first <\/p>

30\/10\/2023 16:10 (iain)<\/b>No power to washing machine. Repairaid required.<\/p>

30\/10\/2023 16:15 (sandra)<\/b>access requested for Tuesday PM <\/p>

31\/10\/2023 09:40 (sandra)<\/b>BOOKED FOR TODAY WITH KEYS <\/p>

31\/10\/2023 14:07 (alan)<\/b>Unable to get washing machine to openThere is a fault on the appliance that keeps tripping the RCD on the fuse box and an appliance engineer will be needed<\/p>

31\/10\/2023 14:33 (sandra)<\/b>requested access from Repairaid <\/p>

01\/11\/2023 14:02 (sandra)<\/b>requested for Wednesday 8th 10 - 2pm <\/p>

03\/11\/2023 09:40 (sandra)<\/b>keys for access on 8th Wednesday 10 - 2pm<\/p>

08\/11\/2023 16:35 (roy)<\/b>With Repair Aid.Faulty heating element <\/p>

10\/11\/2023 12:13 (sandra)<\/b>emailed for update <\/p>

10\/11\/2023 12:59 (sandra)<\/b>The heater was replaced, and it was left in working condition,<\/p>

10\/11\/2023 14:07 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 16:07 (jane)<\/b>Washer heater replaced to washer dryer <\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58279","activity_ticket_id":"54934","ticket_reference":"HDT56019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher has E15 error message ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1457","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1457","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/11\/23","activity_end":"2023-11-03 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67658","activity_notes":"dishwasher has E15 error message water wont drain ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2023 12:27 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 12:44 (sandra)<\/b>waiting on appointment from RA <\/p>

30\/10\/2023 16:10 (sandra)<\/b>We will be able to send an engineer on Wednesday, 1st of Nov between 10 and 2pm<\/p>

30\/10\/2023 16:13 (sandra)<\/b>waiting on access confirmation <\/p>

30\/10\/2023 16:45 (sandra)<\/b>tenant home for access <\/p>

01\/11\/2023 16:04 (sandra)<\/b>waiting on update from todays visit for dishwasher. Appliance engineer will be returning on Friday as the work surface has been disturbed and is not slightly higher in one place <\/p>

02\/11\/2023 09:50 (tracy)<\/b>Tina confirmed access for Friday 3Nov 12-4pm. Email sent to Repair Aid to advise. Waiting on confirmation <\/p>

03\/11\/2023 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58280","activity_ticket_id":"54935","ticket_reference":"HDT56020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/23","activity_end":"2023-11-03 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67659","activity_notes":"List of works - Friday with tenant -drain issue in apartment, which seems to be a recurring problem. The bathroom sink drain keeps clogging up due to the sharp bend in pipe- have a few tiles on the floor in the bathroom that have come loose-The door frame in front of the washing machine restricts the detergent drawer so we are unable to take it out and clean","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 14:22 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 14:22 (sandra)<\/b>awaiting confirmation of access <\/p>

30\/10\/2023 14:39 (sandra)<\/b>confirmed tenant home <\/p>

30\/10\/2023 15:23 (travis)<\/b>Attended and taken itinerary of materials and tools required, booked in for Wednesday.<\/p>

31\/10\/2023 12:51 (sandra)<\/b>rescheduled for Friday awaiting confirmation <\/p>

31\/10\/2023 14:03 (sandra)<\/b>confirmed <\/p>

03\/11\/2023 10:53 (travis)<\/b>Removed bathroom basin trap,removed debris and sterilised,flushed through pipework and refitted\/tested.Removed bathroom door to allow access to remove\/clean w\/ machine drawer.reinstated drawer and door.Refixed loose floor tiles and grouted where required.Cleaned bathroom floor.<\/p>

03\/11\/2023 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58281","activity_ticket_id":"54936","ticket_reference":"HDT56021","ticket_client":"309","client_name":"HELM Asset Management Ltd","ticket_title":"clean roof and gulleys ","ticket_address_1":"Ground Floor ","ticket_address_2":"17\/18 Spring Street Paddington ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W2 3RG","cs_address_1":"Ground Floor ","cs_id":"2738","cs_address_2":"17\/18 Spring Street Paddington ","cs_town":"London ","cs_postcode":"W2 3RG","ticket_client_site":"2738","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/23","activity_end":"2023-11-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67660","activity_notes":"clean roof and gulleys Wednesday at 8am with tenant check the leak into the flat as well My firm manages the above property which has a flat roof above the rear of the shop premises (sells suitcases souvenirs and novelties).We need someone to attend and clear the flat roof of all moss, vegetation and discarded rubbish; and unblock all gullies.","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 14:32 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 14:33 (sandra)<\/b>waiting access for Wednesday 1st <\/p>

30\/10\/2023 14:46 (sandra)<\/b>booked Wednesday with tenant <\/p>

01\/11\/2023 15:01 (roy)<\/b>Cleared roof anc checked outlets.Only 2 outlets and large roof..Condensers left on site and large shower tray and 50 odd bricks.Also found mineral felt lifting in places.Used Acropol but I believe should return due to rain.Shop below has numerous leaks but plenty of plant on roof and needs further investigation <\/p>

01\/11\/2023 15:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58282","activity_ticket_id":"54937","ticket_reference":"HDT56022","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you raise a job to investigate electric supply ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2709","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2709","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/23","activity_end":"2023-11-03 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67661","activity_notes":"Please can you raise a job to investigate electric supply ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 15:15 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 12:50 (sandra)<\/b>Alan aware <\/p>

03\/11\/2023 08:47 (alan)<\/b>Check cables and report back that cables are redundant and safe to remove<\/p>

03\/11\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58283","activity_ticket_id":"54938","ticket_reference":"HDT56023","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/23","activity_end":"2023-11-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67662","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2023 05:44 (travis)<\/b>Various maintenance.<\/p>

02\/11\/2023 05:44 (travis)<\/b>Various maintenance.<\/p>

02\/11\/2023 16:42 (travis)<\/b>Various maintenance jobs.<\/p>

02\/11\/2023 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58284","activity_ticket_id":"54939","ticket_reference":"HDT56024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating control","ticket_address_1":"Flat 2","ticket_address_2":"11A Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"637","cs_address_2":"11A Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"637","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/23","activity_end":"2023-11-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67663","activity_notes":"heating controlcheck on the controller.The tenant wants to know how to use the controller.Tenant is not around but would like Keenan to video step by step how to use the controller.please ring lilian to attend with you - Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 15:55 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 12:19 (sandra)<\/b>booked with Gas cert for Thursday 2nd <\/p>

03\/11\/2023 07:16 (michaelk)<\/b>Attended site to interrogate the heating controls as requested. I have confirmed correct operation of the thermostats, pump, actuators and confirmed circulation through all the zones. 1hr labour 55<\/p>

03\/11\/2023 09:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58285","activity_ticket_id":"54933","ticket_reference":"HDT56018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/23","activity_end":"2023-10-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67664","activity_notes":"THIS AFTERNOON WITH KEYS The tenant has reported an issue with washing machine, while trying to load the power went outShe now has clothes locked inside ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 11:48 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 11:49 (sandra)<\/b>emailed for appointment <\/p>

30\/10\/2023 12:09 (sandra)<\/b>keys and knock first <\/p>

30\/10\/2023 16:10 (iain)<\/b>No power to washing machine. Repairaid required.<\/p>

30\/10\/2023 16:15 (sandra)<\/b>access requested for Tuesday PM <\/p>

31\/10\/2023 09:40 (sandra)<\/b>BOOKED FOR TODAY WITH KEYS <\/p>

31\/10\/2023 14:07 (alan)<\/b>Unable to get washing machine to openThere is a fault on the appliance that keeps tripping the RCD on the fuse box and an appliance engineer will be needed<\/p>

31\/10\/2023 14:33 (sandra)<\/b>requested access from Repairaid <\/p>

01\/11\/2023 14:02 (sandra)<\/b>requested for Wednesday 8th 10 - 2pm <\/p>

03\/11\/2023 09:40 (sandra)<\/b>keys for access on 8th Wednesday 10 - 2pm<\/p>

08\/11\/2023 16:35 (roy)<\/b>With Repair Aid.Faulty heating element <\/p>

10\/11\/2023 12:13 (sandra)<\/b>emailed for update <\/p>

10\/11\/2023 12:59 (sandra)<\/b>The heater was replaced, and it was left in working condition,<\/p>

10\/11\/2023 14:07 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 16:07 (jane)<\/b>Washer heater replaced to washer dryer <\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58286","activity_ticket_id":"54940","ticket_reference":"HDT56025","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15885 - New motion sensors ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/23","activity_end":"2023-11-15 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67665","activity_notes":"New motion sensors ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 12:49 (sandra)<\/b>given Alan HDT number to order parts <\/p>

13\/11\/2023 15:14 (sandra)<\/b>booked for Wednesday <\/p>

14\/11\/2023 15:14 (alan)<\/b>Install new sensor light switches as per quote <\/p>

14\/11\/2023 15:15 (alan)<\/b>Install new sensor light switches as per quote<\/p>

14\/11\/2023 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58287","activity_ticket_id":"54941","ticket_reference":"HDT56026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/23","activity_end":"2023-11-08 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67666","activity_notes":"EICR (NICEic)Monday 6th","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 09:20 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 12:49 (sandra)<\/b>provisionally booked for Monday 6th<\/p>

06\/11\/2023 10:21 (sandra)<\/b>confirmed <\/p>

08\/11\/2023 15:30 (alan)<\/b>Electrical inspection <\/p>

08\/11\/2023 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58288","activity_ticket_id":"54942","ticket_reference":"HDT56027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement Co2 alarm supplied and fitted following gas safety inspection ","ticket_address_1":"Flat 5","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"1254","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1254","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/23","activity_end":"2023-10-31 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67667","activity_notes":"Replacement Co2 alarm supplied and fitted following gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 09:29 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58289","activity_ticket_id":"54943","ticket_reference":"HDT56028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement Co2 alarm supplied and fitted following gas safety inspection","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"235","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"235","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/23","activity_end":"2023-10-31 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67668","activity_notes":"Replacement Co2 alarm supplied and fitted following gas safety inspection","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 09:32 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58290","activity_ticket_id":"54944","ticket_reference":"HDT56029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"few lights off in the common parts ","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street","cs_id":"642","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"642","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/23","activity_end":"2023-11-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67669","activity_notes":"few lights off in the common parts please resolve ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 09:59 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 12:48 (sandra)<\/b>booked for Wednesday <\/p>

01\/11\/2023 15:03 (roy)<\/b>Reset key swith and rcd<\/p>

01\/11\/2023 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58291","activity_ticket_id":"54945","ticket_reference":"HDT56030","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"re-lamping ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/23","activity_end":"2023-11-03 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67670","activity_notes":"re-lamping ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 11:56 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 12:26 (sandra)<\/b>given direct to Alan from JP and done early this morning <\/p>

01\/11\/2023 08:54 (alan)<\/b>Replace various blown lamps throughout building Order replacement lamps for toilet areasTo return Friday <\/p>

06\/11\/2023 06:49 (alan)<\/b>Return to site and replace faulty ballest in light fitting in basement model shop and 2ndfloor rear office area <\/p>

06\/11\/2023 13:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58292","activity_ticket_id":"54914","ticket_reference":"HDT55999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer is not drying ","ticket_address_1":"Flat 5, 33 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/23","activity_end":"2023-11-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67671","activity_notes":"washer\/dryer is not drying access for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 12:11 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 09:16 (sandra)<\/b>We can send an engineer on Thursday, 2nd of Nov in the afternoon 12-6pm.<\/p>

30\/10\/2023 12:54 (sandra)<\/b>waiting on confirmation of access <\/p>

31\/10\/2023 12:29 (sandra)<\/b>Thursday with keys <\/p>

02\/11\/2023 14:33 (roy)<\/b>With Repair AidAll ok<\/p>

03\/11\/2023 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58293","activity_ticket_id":"54946","ticket_reference":"HDT56031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/23","activity_end":"2023-11-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67672","activity_notes":"PAT test only with keys 8th ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 12:37 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 16:22 (sandra)<\/b>waiting on access details for the 8th<\/p>

03\/11\/2023 12:48 (sandra)<\/b>with keys for 8th<\/p>

08\/11\/2023 11:24 (roy)<\/b>Pat test only<\/p>

08\/11\/2023 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58294","activity_ticket_id":"54947","ticket_reference":"HDT56032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/23","activity_end":"2023-11-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67673","activity_notes":"PAT test only ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 12:39 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 11:33 (sandra)<\/b>8th with keys <\/p>

08\/11\/2023 11:24 (roy)<\/b>Pat test only<\/p>

08\/11\/2023 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58295","activity_ticket_id":"54947","ticket_reference":"HDT56032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"245","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"245","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/23","activity_end":"2023-11-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67674","activity_notes":"PAT test only keys - 8th","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 12:39 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 11:33 (sandra)<\/b>8th with keys <\/p>

08\/11\/2023 11:24 (roy)<\/b>Pat test only<\/p>

08\/11\/2023 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58296","activity_ticket_id":"54948","ticket_reference":"HDT56033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"246","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"246","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/23","activity_end":"2023-11-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67675","activity_notes":"PAT test only keys - 8th","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 12:41 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 11:33 (sandra)<\/b>8th with keys <\/p>

08\/11\/2023 11:58 (roy)<\/b>Pat test only<\/p>

08\/11\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58297","activity_ticket_id":"54949","ticket_reference":"HDT56034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"247","cs_address_2":"36 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"247","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/23","activity_end":"2023-11-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67676","activity_notes":"PAT test only 8th with keys ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 12:42 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 11:33 (sandra)<\/b>8th with keys <\/p>

08\/11\/2023 11:23 (roy)<\/b>Pat test only<\/p>

08\/11\/2023 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58298","activity_ticket_id":"54950","ticket_reference":"HDT56035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 5, 48 Newman Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/23","activity_end":"2023-11-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67677","activity_notes":"PAT testing only - 8th "building door code: 7628 Black safe key box top floor opposite flat 5Code: 194 pop keys back afterwards "","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 12:43 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 11:33 (sandra)<\/b>"building door code: 7628 Black safe key box top floor opposite flat 5Code: 194 pop keys back afterwards "<\/p>

01\/11\/2023 11:34 (sandra)<\/b>8th - confirmed<\/p>

08\/11\/2023 16:36 (roy)<\/b>Pat test only<\/p>

08\/11\/2023 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58299","activity_ticket_id":"54951","ticket_reference":"HDT56036","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For end of November ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/23","activity_end":"2023-11-30 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67678","activity_notes":"To carry out full gas compliance testing - ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 13:05 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 13:07 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November EXPIRES 13TH DECEMBER <\/p>

22\/11\/2023 12:32 (sandra)<\/b>Monday 27th<\/p>

24\/11\/2023 15:24 (jane)<\/b>For Monday 27th November call 0330 0240 102, 30mns prior arrival<\/p>

29\/11\/2023 15:09 (jane)<\/b>Re-booked for Thursday 30th November call 0330 0240 102, 30mns prior arrival<\/p>

01\/12\/2023 06:31 (michaelk)<\/b>Completed compliance testing 145<\/p>

01\/12\/2023 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58300","activity_ticket_id":"54952","ticket_reference":"HDT56037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 2, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"2739","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2739","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/23","activity_end":"2023-11-30 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67679","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 13:20 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 13:21 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November EXPIRES 13TH DECEMBER 2023<\/p>

22\/11\/2023 12:33 (sandra)<\/b>27th November <\/p>

24\/11\/2023 15:24 (jane)<\/b>For Monday 27th November call 0330 0240 102, 30mns prior arrival<\/p>

29\/11\/2023 15:09 (jane)<\/b>Re-booked for Thursday 30th November call 0330 0240 102, 30mns prior arrival<\/p>

01\/12\/2023 06:30 (michaelk)<\/b>Completed compliance testing 145<\/p>

01\/12\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58301","activity_ticket_id":"54953","ticket_reference":"HDT56038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 1, 17a Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"2740","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2740","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/23","activity_end":"2023-11-30 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67680","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 13:24 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 13:25 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November -EXPIRES 13TH DECEMBER 2023<\/p>

22\/11\/2023 12:34 (sandra)<\/b>27th November <\/p>

24\/11\/2023 15:25 (jane)<\/b>For Monday 27th November 2023call 0330 0240 102, 30mns prior arrival<\/p>

29\/11\/2023 15:09 (jane)<\/b>Re-booked for Thursday 30th November call 0330 0240 102, 30mns prior arrival<\/p>

01\/12\/2023 06:30 (michaelk)<\/b>Completed compliance testing 145<\/p>

01\/12\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58302","activity_ticket_id":"54954","ticket_reference":"HDT56039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Inter-tenancy checks - Vacant Flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/23","activity_end":"2023-11-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67681","activity_notes":"Inter-tenancy checks - Vacant Flat ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 13:32 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58303","activity_ticket_id":"54955","ticket_reference":"HDT56040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - Vacant Flat ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/23","activity_end":"2023-11-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67682","activity_notes":"To carry out inter-tenancy checks - Vacant Flat ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 13:40 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58304","activity_ticket_id":"54956","ticket_reference":"HDT56041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - Vacant Flat ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/11\/23","activity_end":"2023-11-02 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67683","activity_notes":"To carry out inter-tenancy checks - Vacant Flat ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 13:45 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58305","activity_ticket_id":"54957","ticket_reference":"HDT56042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - Vacant Flat ","ticket_address_1":"Flat 3, 34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2741","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"2741","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/11\/23","activity_end":"2023-11-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67684","activity_notes":"To carry out inter-tenancy checks - Vacant Flat ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 13:50 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58306","activity_ticket_id":"54933","ticket_reference":"HDT56018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/11\/23","activity_end":"2023-11-15 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67685","activity_notes":"The tenant has reported an issue with washing machine, while trying to load the power went outShe now has clothes locked inside ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2023 11:48 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 11:49 (sandra)<\/b>emailed for appointment <\/p>

30\/10\/2023 12:09 (sandra)<\/b>keys and knock first <\/p>

30\/10\/2023 16:10 (iain)<\/b>No power to washing machine. Repairaid required.<\/p>

30\/10\/2023 16:15 (sandra)<\/b>access requested for Tuesday PM <\/p>

31\/10\/2023 09:40 (sandra)<\/b>BOOKED FOR TODAY WITH KEYS <\/p>

31\/10\/2023 14:07 (alan)<\/b>Unable to get washing machine to openThere is a fault on the appliance that keeps tripping the RCD on the fuse box and an appliance engineer will be needed<\/p>

31\/10\/2023 14:33 (sandra)<\/b>requested access from Repairaid <\/p>

01\/11\/2023 14:02 (sandra)<\/b>requested for Wednesday 8th 10 - 2pm <\/p>

03\/11\/2023 09:40 (sandra)<\/b>keys for access on 8th Wednesday 10 - 2pm<\/p>

08\/11\/2023 16:35 (roy)<\/b>With Repair Aid.Faulty heating element <\/p>

10\/11\/2023 12:13 (sandra)<\/b>emailed for update <\/p>

10\/11\/2023 12:59 (sandra)<\/b>The heater was replaced, and it was left in working condition,<\/p>

10\/11\/2023 14:07 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 16:07 (jane)<\/b>Washer heater replaced to washer dryer <\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58307","activity_ticket_id":"54958","ticket_reference":"HDT56043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For end of November ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/23","activity_end":"2023-11-27 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67686","activity_notes":"To carry out full gas compliance testing - For end of November ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 14:13 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 14:18 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 6TH DECEMBER 2023<\/p>

22\/11\/2023 12:34 (sandra)<\/b>27th November <\/p>

24\/11\/2023 15:27 (jane)<\/b>For 27th November 2023 - Collect keys <\/p>

28\/11\/2023 06:05 (michaelk)<\/b>Completed full compliance 185<\/p>

28\/11\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58309","activity_ticket_id":"54959","ticket_reference":"HDT56044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/23","activity_end":"2023-12-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67688","activity_notes":"To carry out full gas compliance testing - rebooked for 4th collect keys ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 15:29 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 15:32 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 6TH DECEMBER 2023<\/p>

22\/11\/2023 12:35 (sandra)<\/b>27th November <\/p>

24\/11\/2023 15:27 (jane)<\/b>For 27th November 2023 - Collect keys for access <\/p>

27\/11\/2023 14:04 (sandra)<\/b>no money on the meter and therefore the compliance check could not be carried out. Fed back and rebooked for 4th December so tenant has time to top up the meter.<\/p>

30\/11\/2023 15:51 (sandra)<\/b>Monday 4th collect keys <\/p>

05\/12\/2023 07:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/12\/2023 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58310","activity_ticket_id":"54960","ticket_reference":"HDT56045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2205","cs_address_2":"Goodwins House 55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2205","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/23","activity_end":"2023-11-28 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67689","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 15:37 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 15:39 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 22nd DECEMBER 2023<\/p>

22\/11\/2023 12:35 (sandra)<\/b>28th November <\/p>

24\/11\/2023 15:28 (jane)<\/b>For Tuesday 28th November 2023 - Collect keys for access <\/p>

29\/11\/2023 08:27 (michaelk)<\/b>Completed full compliance testing 185<\/p>

29\/11\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58311","activity_ticket_id":"54961","ticket_reference":"HDT56046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 2, Goodwins House","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, Goodwins House","cs_id":"2742","cs_address_2":"55-58 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/23","activity_end":"2023-11-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67690","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 15:42 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 15:43 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 22nd DECEMBER 2023<\/p>

22\/11\/2023 12:35 (sandra)<\/b>28th November <\/p>

24\/11\/2023 15:29 (jane)<\/b>For Tuesday 28th November 2023 - Collect keys for access <\/p>

29\/11\/2023 08:27 (michaelk)<\/b>Completed full compliance testing 185<\/p>

29\/11\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58312","activity_ticket_id":"54962","ticket_reference":"HDT56047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 3, Goodwins House ","ticket_address_2":"55-58 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2263","cs_address_2":"55-58 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2263","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/23","activity_end":"2023-11-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67691","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 15:47 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 15:49 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 22nd DECEMBER 2023<\/p>

22\/11\/2023 12:36 (sandra)<\/b>28th November <\/p>

24\/11\/2023 15:29 (jane)<\/b>For Tuesday 28th November 2023 - Collect keys for access <\/p>

29\/11\/2023 08:27 (michaelk)<\/b>Completed full compliance testing 185<\/p>

29\/11\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58313","activity_ticket_id":"54963","ticket_reference":"HDT56048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For maintenance check list and alarms - For end of November ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/23","activity_end":"2023-11-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67692","activity_notes":"To carry out full gas compliance testing - For end of November Flat 1, 11 Long Acre and 26 Rose Street ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 15:54 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 15:56 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 19th December 2023<\/p>

22\/11\/2023 12:37 (sandra)<\/b>being carried out on 23rd when fitting new boiler <\/p>

24\/11\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58314","activity_ticket_id":"54964","ticket_reference":"HDT56049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 2, 26 Rose Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/23","activity_end":"2023-11-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67693","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023Flat 2, 12 Long Acre & 26 Rose Street ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 15:59 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 16:00 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 19TH DECEMBER 2023<\/p>

22\/11\/2023 12:36 (sandra)<\/b>28th November <\/p>

24\/11\/2023 15:31 (jane)<\/b>For Tuesday 28th November 2023 - Collect keys for access <\/p>

29\/11\/2023 08:26 (michaelk)<\/b>Completed full compliance testing 185<\/p>

29\/11\/2023 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58315","activity_ticket_id":"54965","ticket_reference":"HDT56050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15892 - Half hour fire rated door to kitchen entrance ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/23","activity_end":"2023-11-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67694","activity_notes":"Half hour fire rated door to kitchen entrance ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2023 14:24 (sandra)<\/b>MR to order <\/p>

13\/11\/2023 16:15 (sandra)<\/b>(Ticket Closed)<\/p>

05\/12\/2023 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58316","activity_ticket_id":"54966","ticket_reference":"HDT56051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/23","activity_end":"2023-11-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67695","activity_notes":"To carry out full gas compliance testing -For 28th November 2023 - Collect keys for access ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2023 16:06 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 16:08 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 19th DECEMBER 2023<\/p>

22\/11\/2023 12:38 (sandra)<\/b>28th November <\/p>

23\/11\/2023 14:06 (sandra)<\/b>29th<\/p>

24\/11\/2023 15:53 (jane)<\/b>For 28th November 2023 - Collect keys for access <\/p>

29\/11\/2023 15:11 (jane)<\/b>Helpdesk reported back to client the gas inspection could not go ahead as the boiler is flooded, client would like a quotation <\/p>

30\/11\/2023 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58317","activity_ticket_id":"54967","ticket_reference":"HDT56052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/23","activity_end":"2023-11-29 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67696","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 16:11 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 16:12 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 16TH DECEMBER 2023<\/p>

22\/11\/2023 12:38 (sandra)<\/b>29th November <\/p>

29\/11\/2023 15:04 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 05:53 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58318","activity_ticket_id":"54968","ticket_reference":"HDT56053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 2, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/23","activity_end":"2023-11-29 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67697","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 16:13 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 16:15 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 16TH DECEMBER 2023<\/p>

22\/11\/2023 12:39 (sandra)<\/b>29th November <\/p>

29\/11\/2023 15:05 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 05:53 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58319","activity_ticket_id":"54969","ticket_reference":"HDT56054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","ticket_address_1":"Flat 1, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/23","activity_end":"2023-11-29 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67698","activity_notes":"To carry out full gas compliance testing - FOR END OF NOVEMBER 2023","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 16:16 (System)<\/b>Ticket Created<\/p>

31\/10\/2023 16:17 (jane)<\/b>Given client dates of Monday 27th November, Tuesday 28th November and Wednesday 29th November - EXPIRES 16TH DECEMBER 2023<\/p>

22\/11\/2023 12:39 (sandra)<\/b>29th November <\/p>

29\/11\/2023 15:06 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 05:53 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58320","activity_ticket_id":"54970","ticket_reference":"HDT56055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/23","activity_end":"2023-10-31 20:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67699","activity_notes":"boiler is not working tonight ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2023 16:39 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 07:44 (roy)<\/b>Repressured system All working ok<\/p>

01\/11\/2023 09:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58321","activity_ticket_id":"54971","ticket_reference":"HDT56056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door - Live wires:","ticket_address_1":"36 Gerrard Street","ticket_address_2":null,"ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/23","activity_end":"2023-11-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67700","activity_notes":"Main front door - Live wires: Description: Live electric wires exposed on main door - health risk ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 08:53 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 15:05 (roy)<\/b>Live electric wires and making a buzzing noise.On arrival found it was the electronic keeper making a noise and it was the low voltage cables to keeper had been pulled out.Made safe.Reported back to Helpdesk <\/p>

01\/11\/2023 15:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58322","activity_ticket_id":"54972","ticket_reference":"HDT56057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating and hot water ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/23","activity_end":"2023-11-01 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67701","activity_notes":"no heating and hot water COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 09:02 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 09:03 (sandra)<\/b>waiting on access <\/p>

01\/11\/2023 09:40 (sandra)<\/b>with keys today <\/p>

01\/11\/2023 16:21 (sandra)<\/b>repressurised and quote to be prepared for replacement <\/p>

02\/11\/2023 07:41 (michaelk)<\/b>Attended site to investigate hot water failure. Found the system on low pressure and after investigating the whole system, we found potential causes at the heating manifold. There are several joints with evidence of previous leaks which will require new seals. A quote will be forwarded. 2hrs labour 105<\/p>

02\/11\/2023 11:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58323","activity_ticket_id":"54973","ticket_reference":"HDT56058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water and heating ","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/23","activity_end":"2023-11-01 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67702","activity_notes":"hot water and heating WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 09:28 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 09:29 (sandra)<\/b>TODAY WITH KEYS <\/p>

02\/11\/2023 07:38 (michaelk)<\/b>Attended site to investigate heating failure. Traced the problem to low pressure and found that the aav was leaking. Checked all radiators for leaks and left in full working order. The aav and 1 x trv for the bathroom radiator are required and a quote will be forwarded. 2hrs labour 105<\/p>

02\/11\/2023 11:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58324","activity_ticket_id":"54974","ticket_reference":"HDT56059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bolt that locks the top of the fire door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/23","activity_end":"2023-11-01 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67703","activity_notes":"Bolt that locks the top of the fire door is broken can you attend ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 10:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 10:46 (sandra)<\/b>attending today <\/p>

01\/11\/2023 16:24 (iain)<\/b>Repair to door closer.<\/p>

03\/11\/2023 10:26 (alan)<\/b>Alarm unit found to be damaged Ordered replacement <\/p>

06\/11\/2023 11:37 (sandra)<\/b>order placed <\/p>

06\/11\/2023 11:43 (sandra)<\/b>3-5 days delivery<\/p>

09\/11\/2023 11:53 (sandra)<\/b>in reception to fit on Friday<\/p>

10\/11\/2023 10:45 (sandra)<\/b>in reception booked for Monday <\/p>

13\/11\/2023 12:38 (alan)<\/b>Install new door alarm <\/p>

13\/11\/2023 13:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58325","activity_ticket_id":"54974","ticket_reference":"HDT56059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bolt that locks the top of the fire door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Horse & Dolphin Yard ","cs_id":"1161","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1161","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/23","activity_end":"2023-11-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67704","activity_notes":" the alarm is not sounding, wires been cut part in reception for you ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 10:46 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 10:46 (sandra)<\/b>attending today <\/p>

01\/11\/2023 16:24 (iain)<\/b>Repair to door closer.<\/p>

03\/11\/2023 10:26 (alan)<\/b>Alarm unit found to be damaged Ordered replacement <\/p>

06\/11\/2023 11:37 (sandra)<\/b>order placed <\/p>

06\/11\/2023 11:43 (sandra)<\/b>3-5 days delivery<\/p>

09\/11\/2023 11:53 (sandra)<\/b>in reception to fit on Friday<\/p>

10\/11\/2023 10:45 (sandra)<\/b>in reception booked for Monday <\/p>

13\/11\/2023 12:38 (alan)<\/b>Install new door alarm <\/p>

13\/11\/2023 13:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58326","activity_ticket_id":"54975","ticket_reference":"HDT56060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sash window wont close ","ticket_address_1":"Flat 2","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/11\/23","activity_end":"2023-11-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67705","activity_notes":"sash window wont closevacant until 3pm - access Thursday ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 13:10 (System)<\/b>Ticket Created<\/p>

02\/11\/2023 09:56 (iain)<\/b>Secured top sash window.<\/p>

02\/11\/2023 11:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58327","activity_ticket_id":"54976","ticket_reference":"HDT56061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"attend and make window safe","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/23","activity_end":"2023-11-01 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67706","activity_notes":"attend and make window safePlease see the photo attached of a window in 36 St Martins Lane that urgently needs to be made safe. Please could you attend as soon as possible? ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 13:22 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 16:24 (iain)<\/b>Made safe and secured smoke vent window. Replacement window required.<\/p>

02\/11\/2023 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58328","activity_ticket_id":"54977","ticket_reference":"HDT56062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3 stools to be moved ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/11\/23","activity_end":"2023-11-01 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67707","activity_notes":"3 stools to be moved Please could you assist with arranging collection and storage of the following items from 3rd Floor, 19 Gerrard St:x3 Muuto Nerd Counter height stools (see attached inventory)We would like them collected and moved to our top floor office in 21a Wardour Street. ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 13:25 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 16:25 (iain)<\/b>Furniture move.<\/p>

01\/11\/2023 17:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58329","activity_ticket_id":"54978","ticket_reference":"HDT56063","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace broken socket","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/11\/23","activity_end":"2023-11-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67708","activity_notes":"replace broken socket rear of 1st floor office ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 13:45 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 13:46 (sandra)<\/b>completed at 6.30am this morning <\/p>

03\/11\/2023 10:28 (alan)<\/b>Replace 2 broken sockets 1st floor rear office Parts supplied by client <\/p>

03\/11\/2023 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58330","activity_ticket_id":"54979","ticket_reference":"HDT56064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15890 - Replacement washer\/dryer ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/11\/23","activity_end":"2023-11-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67709","activity_notes":"Replacement washer\/dryer with tenant OPTION ONE:To allow for an appliance engineer to attend the above site and make safe isolation to the existingdefective appliance.Cart away and dispose of environmentally friendly at specialist waste transfer site.To supply and install new Sharp ES-NDIB7141WD Integrated washer\/dryer, connect , test and commissionon completion.","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 14:44 (sandra)<\/b>booked for Thursday 9th with tenant <\/p>

09\/11\/2023 20:20 (roy)<\/b>Assist Ian with washer Dryer<\/p>

10\/11\/2023 07:46 (iain)<\/b>Replacement washer\/dryer.<\/p>

10\/11\/2023 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58331","activity_ticket_id":"54979","ticket_reference":"HDT56064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15890 - Replacement washer\/dryer ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/23","activity_end":"2023-11-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67710","activity_notes":"with iain for washer\/dryer Thursday ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 14:44 (sandra)<\/b>booked for Thursday 9th with tenant <\/p>

09\/11\/2023 20:20 (roy)<\/b>Assist Ian with washer Dryer<\/p>

10\/11\/2023 07:46 (iain)<\/b>Replacement washer\/dryer.<\/p>

10\/11\/2023 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58332","activity_ticket_id":"54980","ticket_reference":"HDT56065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Service A\/C units","ticket_address_1":"3rd Floor Office ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JG","cs_address_1":"3rd Floor Office","cs_id":"2745","cs_address_2":"19 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"2745","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/11\/23","activity_end":"2023-11-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67711","activity_notes":"Service A\/C units","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2023 14:49 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58333","activity_ticket_id":"54981","ticket_reference":"HDT56066","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":", to drill a hole in the diffuser to release water in Allbirds","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-122 Long Acre ","cs_id":"1627","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1627","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/23","activity_end":"2023-11-01 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67712","activity_notes":", to drill a hole in the diffuser to release water in Allbirds","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 15:45 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 15:57 (roy)<\/b>Removed light shade and released water.Made safe<\/p>

01\/11\/2023 16:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58334","activity_ticket_id":"54982","ticket_reference":"HDT56067","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install Signage","ticket_address_1":"40 Drury Lane","ticket_address_2":"Covent Garden","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Drury Lane","cs_id":"2746","cs_address_2":"Covent Garden","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2746","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/23","activity_end":"2023-11-17 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67713","activity_notes":"Install Signage","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2023 16:13 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 15:08 (sandra)<\/b>Thursday 16th<\/p>

17\/11\/2023 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58335","activity_ticket_id":"54983","ticket_reference":"HDT56068","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install Signage","ticket_address_1":"79 Long Acre","ticket_address_2":"Covent Garden","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"79 Long Acre","cs_id":"2747","cs_address_2":"Covent Garden","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2747","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/11\/23","activity_end":"2023-11-01 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67714","activity_notes":"Install Signage","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 16:15 (System)<\/b>Ticket Created<\/p>

02\/11\/2023 09:41 (dean)<\/b>Done 190.00<\/p>

02\/11\/2023 11:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58336","activity_ticket_id":"54984","ticket_reference":"HDT56069","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"ignitor is not working ","ticket_address_1":"Flat 21, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/23","activity_end":"2023-11-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67715","activity_notes":"Gas ignitor is not working on Gas hob ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2023 17:01 (System)<\/b>Ticket Created<\/p>

01\/11\/2023 17:02 (sandra)<\/b>waiting on access for Thursday 2nd <\/p>

03\/11\/2023 09:11 (sandra)<\/b>access Friday PM <\/p>

03\/11\/2023 15:42 (jane)<\/b>(Ticket Closed)<\/p>

06\/11\/2023 07:39 (michaelk)<\/b>Attended site to investigate gas hob not working. Found an internal electrical fault that was repaired. Left hob 8n full working order. 2hrs labour 105<\/p>

06\/11\/2023 08:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58337","activity_ticket_id":"54985","ticket_reference":"HDT56070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak:","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 1","cs_id":"2748","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2748","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/11\/23","activity_end":"2023-11-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67716","activity_notes":"1 PMLeak: Coming from flat above believed to be flat 2","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2023 10:05 (System)<\/b>Ticket Created<\/p>

02\/11\/2023 15:45 (iain)<\/b>Resealed areas of shower tray, flat 2.<\/p>

02\/11\/2023 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58338","activity_ticket_id":"54986","ticket_reference":"HDT56071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Secure window.","ticket_address_1":"Flat 2.1 ","ticket_address_2":"4A Rupert Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc1","cs_address_1":"Flat 2.1","cs_id":"2727","cs_address_2":"4A Rupert Court","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/23","activity_end":"2023-11-02 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67717","activity_notes":"Secure window.","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2023 10:24 (System)<\/b>Ticket Created<\/p>

02\/11\/2023 12:35 (roy)<\/b>Secured 3 windows as not closing properly.Closed all three.Tenant complaining of cold due to windows not closedIf tenant continues with complaint we may need draught excluder.Window does have secondary glazing<\/p>

02\/11\/2023 14:20 (michael)<\/b>(Ticket Closed)<\/p>

10\/11\/2023 09:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2023 09:28 (sandra)<\/b>lilian has called and wants us to secure the windows again as they have fallen down and order the lock to repair.<\/p>

10\/11\/2023 15:17 (iain)<\/b>Overhauled al sash fasteners.<\/p>

10\/11\/2023 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58339","activity_ticket_id":"54987","ticket_reference":"HDT56072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Vents in bathroom leaking:","ticket_address_1":"Flat 5","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"1091","cs_address_2":"23 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1091","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/23","activity_end":"2023-11-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67718","activity_notes":"Between 2pm and 3pmVents in bathroom leaking:","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2023 10:54 (System)<\/b>Ticket Created<\/p>

02\/11\/2023 16:42 (roy)<\/b>Flat 5 is first floor level and small puddles of water is in bathroom at the rear.Flat 4 above is not above bathroom but the bedroom. Is. ( tenant allowed access)Noticed in corner above floor to ceiling wardrobe water stains. Is water coming from above, flat 1?? ( no access)Further investigation is required but need access into flat 1 and 4 and 5 all at same time<\/p>

03\/11\/2023 11:29 (sandra)<\/b>updated client who has asked tenant to keep an eye on it over the week and if it happens again client will ask us to investigate further <\/p>

03\/11\/2023 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58340","activity_ticket_id":"54988","ticket_reference":"HDT56073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak on heating system.","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse and Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 4","cs_id":"2751","cs_address_2":"10 Horse and Dolphin Yard","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2751","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/23","activity_end":"2023-11-02 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67719","activity_notes":"Leak on heating system.","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2023 14:05 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 07:13 (michaelk)<\/b>Attended site to investigate water leak beneath the boiler. Found the system filter and water meter connections slightly loose, which have been tightened. The site is going to monitor the situation going forward. 1hr labour 55<\/p>

03\/11\/2023 09:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58341","activity_ticket_id":"54989","ticket_reference":"HDT56074","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Boiler noise:","ticket_address_1":"31 Nottingham Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"31 Nottingham Place ","cs_id":"308","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/11\/23","activity_end":"2023-11-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67720","activity_notes":"Boiler noise:","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2023 14:07 (System)<\/b>Ticket Created<\/p>

02\/11\/2023 16:35 (roy)<\/b>Visited room with 3 boilers and found no boiler making any noise.Noticed one boiler has had work done to it and engineer has left Bagworth old pump and various bits inside.The only noise is a ticking noise where water is running but no boiler noise<\/p>

02\/11\/2023 16:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58342","activity_ticket_id":"54990","ticket_reference":"HDT56075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"290","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"290","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/11\/23","activity_end":"2023-11-02 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67721","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2023 14:11 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 07:12 (michaelk)<\/b>Attended site to investigate reported hot water and heating fault. Found room temperature at 23c and with the heating running. Found the hot water recharging and at full temperature. Note; the boiler is electric and has 10 minutes use at full temperature, before going over to continuous use which runs at a slightly temperature. We have found in the past that if the tenant has long showers, this can be perceived as not working. 1hr labour 55<\/p>

03\/11\/2023 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58343","activity_ticket_id":"54902","ticket_reference":"HDT55987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dryer and towel rail ","ticket_address_1":"Flat B, 3rd Floor Flat, 25 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/11\/23","activity_end":"2023-11-02 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67722","activity_notes":"NEFF washer dryer not workingTowel Rail thermostat not working ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2023 15:52 (System)<\/b>Ticket Created<\/p>

25\/10\/2023 15:55 (sandra)<\/b>requested appointment for Wednesday 1st with repairaid <\/p>

25\/10\/2023 15:55 (sandra)<\/b>requested access for Towel rail for Friday <\/p>

26\/10\/2023 10:58 (sandra)<\/b>Thursday please - 02\/11, between 12pm and 4pm, - repairaid waiting on confirmation from client <\/p>

26\/10\/2023 11:01 (sandra)<\/b>emailed for confirmation for tomorrow for MK <\/p>

26\/10\/2023 11:40 (sandra)<\/b>confirmed for 2nd Nov with repairaid - tenant home <\/p>

26\/10\/2023 11:52 (sandra)<\/b>TENANT HOME ON 27TH FOR TOWEL RAIL <\/p>

27\/10\/2023 09:20 (sandra)<\/b>MK booked with repairaid to fit towel rail element <\/p>

02\/11\/2023 15:45 (iain)<\/b>Repairaid.<\/p>

03\/11\/2023 11:54 (sandra)<\/b>waiting on update from RA<\/p>

03\/11\/2023 12:16 (sandra)<\/b>waiting on access for Monday 6th to fit thermostat -<\/p>

03\/11\/2023 15:28 (jane)<\/b>Repair Aid attended, cut off sensor reset <\/p>

07\/11\/2023 07:19 (michaelk)<\/b>Attended site to replace the towel rail element, to an adjustable\/smart type. Completed the job and left fully operational, leaving the instructions witht the tenant. 2hrs labour plus materials, total 187 ex cat.<\/p>

07\/11\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58344","activity_ticket_id":"54933","ticket_reference":"HDT56018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/23","activity_end":"2023-11-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67723","activity_notes":"please collect keys for Repairaid access on Wedneday 8th 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 11:48 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 11:49 (sandra)<\/b>emailed for appointment <\/p>

30\/10\/2023 12:09 (sandra)<\/b>keys and knock first <\/p>

30\/10\/2023 16:10 (iain)<\/b>No power to washing machine. Repairaid required.<\/p>

30\/10\/2023 16:15 (sandra)<\/b>access requested for Tuesday PM <\/p>

31\/10\/2023 09:40 (sandra)<\/b>BOOKED FOR TODAY WITH KEYS <\/p>

31\/10\/2023 14:07 (alan)<\/b>Unable to get washing machine to openThere is a fault on the appliance that keeps tripping the RCD on the fuse box and an appliance engineer will be needed<\/p>

31\/10\/2023 14:33 (sandra)<\/b>requested access from Repairaid <\/p>

01\/11\/2023 14:02 (sandra)<\/b>requested for Wednesday 8th 10 - 2pm <\/p>

03\/11\/2023 09:40 (sandra)<\/b>keys for access on 8th Wednesday 10 - 2pm<\/p>

08\/11\/2023 16:35 (roy)<\/b>With Repair Aid.Faulty heating element <\/p>

10\/11\/2023 12:13 (sandra)<\/b>emailed for update <\/p>

10\/11\/2023 12:59 (sandra)<\/b>The heater was replaced, and it was left in working condition,<\/p>

10\/11\/2023 14:07 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 16:07 (jane)<\/b>Washer heater replaced to washer dryer <\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58345","activity_ticket_id":"54991","ticket_reference":"HDT56076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating controller is showing error message","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"823","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"823","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/23","activity_end":"2023-11-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67724","activity_notes":"heating controller is showing error messagewith keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 09:59 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 09:59 (sandra)<\/b>waiting on access <\/p>

03\/11\/2023 12:32 (sandra)<\/b>access confirmed with keys <\/p>

06\/11\/2023 06:19 (michaelk)<\/b>Attended site to investigate heating controls. Replaced batteries to the living room controller and reprogrammed all the wirless controllers back on to the network. Left the system running fully operational. 3hrs labour plus parts, total 162 ex vat.<\/p>

06\/11\/2023 08:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58346","activity_ticket_id":"54992","ticket_reference":"HDT56077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into bedroom from ceiling ","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"592","cs_address_2":"43 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"592","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/23","activity_end":"2023-11-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67725","activity_notes":"leak into bedroom from ceiling WITH KEYS THIS AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 10:15 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 10:15 (sandra)<\/b>waiting on access <\/p>

03\/11\/2023 10:28 (sandra)<\/b>Confirmed today with keys <\/p>

03\/11\/2023 13:08 (travis)<\/b>Attended above property and gained access to the roof,Found various gullies and outlets blocked, preventing rainwater to flow away Cleared all gullies and swept away sitting rainwater.<\/p>

03\/11\/2023 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58347","activity_ticket_id":"54993","ticket_reference":"HDT56078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration to water damaged area ","ticket_address_1":"Flat 3, 17 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/11\/23","activity_end":"2023-11-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67726","activity_notes":"redecoration to water damaged area 15TH Can we get this started from 9am please?This is a touristic buildingplease, call on 0330 0240 102 half an hour prior arrival","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 10:30 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 10:32 (sandra)<\/b>requested 8am 15th<\/p>

03\/11\/2023 12:40 (sandra)<\/b>Can we get this started from 9am please?This is a touristic buildingplease, call on 0330 0240 102 half an hour prior arrival<\/p>

16\/11\/2023 11:53 (dean)<\/b>Done 280.00<\/p>

16\/11\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58349","activity_ticket_id":"54994","ticket_reference":"HDT56079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"404","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/23","activity_end":"2023-11-07 08:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67728","activity_notes":"Gas compliance testing without PAT7th at 8am ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 11:43 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:51 (sandra)<\/b>7th at 8am <\/p>

06\/11\/2023 16:26 (sandra)<\/b>tenant <\/p>

08\/11\/2023 07:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/11\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58350","activity_ticket_id":"54995","ticket_reference":"HDT56080","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st Floor Disabled Toilet is blocked ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/23","activity_end":"2023-11-03 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67729","activity_notes":"1st Floor Disabled Toilet is blocked ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 11:48 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 15:52 (travis)<\/b>Unblocked toilet, tested.<\/p>

03\/11\/2023 16:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58351","activity_ticket_id":"54996","ticket_reference":"HDT56081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1781","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1781","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/23","activity_end":"2023-11-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67730","activity_notes":"Gas compliance testing without PAT7th at 9am","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 12:00 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:52 (sandra)<\/b>7th at 9am<\/p>

06\/11\/2023 16:26 (sandra)<\/b>keys <\/p>

08\/11\/2023 07:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/11\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58352","activity_ticket_id":"54997","ticket_reference":"HDT56082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2a","cs_id":"1782","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1782","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/23","activity_end":"2023-11-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67731","activity_notes":"Gas compliance testing without PAT9th with keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 12:02 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:54 (sandra)<\/b>7th at 10am <\/p>

06\/11\/2023 16:26 (sandra)<\/b>tenant <\/p>

09\/11\/2023 11:38 (sandra)<\/b>9th with keys <\/p>

10\/11\/2023 09:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58353","activity_ticket_id":"54998","ticket_reference":"HDT56083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/23","activity_end":"2023-11-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67732","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 12:03 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:55 (sandra)<\/b>9th at 8am<\/p>

10\/11\/2023 09:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58354","activity_ticket_id":"54999","ticket_reference":"HDT56084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/23","activity_end":"2023-11-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67733","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 12:04 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:55 (sandra)<\/b>9th at 9am <\/p>

10\/11\/2023 09:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58355","activity_ticket_id":"55000","ticket_reference":"HDT56085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas safety only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Wardour Street ","cs_id":"2678","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/23","activity_end":"2023-11-06 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67734","activity_notes":"Gas safety only to site office MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 12:18 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:44 (sandra)<\/b>Monday <\/p>

07\/11\/2023 07:16 (michaelk)<\/b>Completed gas cert 50<\/p>

07\/11\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58356","activity_ticket_id":"55001","ticket_reference":"HDT56086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door is not closing again ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/23","activity_end":"2023-11-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67735","activity_notes":"The front door lock, I'm afraid, needs to be adjusted again. Quite often (though not always) it simply won't click shutCan we find out what is the problem with this door.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 12:35 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 14:05 (travis)<\/b>Attended and found main door closing as it should, lubricated all moving parts as a matter of course,hinges,latch,closing arm etc.tested.<\/p>

03\/11\/2023 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58357","activity_ticket_id":"55002","ticket_reference":"HDT56087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 x pumps to be fitted ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"772","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"772","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/23","activity_end":"2023-11-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67736","activity_notes":"2 x pumps to be fitted to heating system.keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 14:17 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 14:18 (sandra)<\/b>access requested<\/p>

03\/11\/2023 14:56 (sandra)<\/b>. Work will take about 4 hours and will cost 680.00.<\/p>

03\/11\/2023 14:56 (sandra)<\/b>waiting on access for Monday <\/p>

06\/11\/2023 10:43 (sandra)<\/b>confirmed with keys for 6th<\/p>

07\/11\/2023 07:16 (michaelk)<\/b>Attended site to replace faulty heating pumps to the upstairs heating and underfloor system. Completed the work and tested operation. Checked all actuators for operation and left running. Note; the circulation through the manifold seems a bit slow, this may improve due to the system being off for a long period. The tenant is to going to provide feedback on performance.4hrs labour plus materials, total 469 ex vat.<\/p>

07\/11\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58358","activity_ticket_id":"55003","ticket_reference":"HDT56088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap is dripping constantly ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"590","cs_address_2":"17 Catherine Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"590","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/23","activity_end":"2023-11-13 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67737","activity_notes":"tap is dripping constantly MONDAY WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 15:32 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 15:33 (sandra)<\/b>new tap insert ordered <\/p>

09\/11\/2023 11:44 (sandra)<\/b>requested 15th Nov to fit new insert <\/p>

09\/11\/2023 12:24 (sandra)<\/b>tenant requested Tuesday <\/p>

09\/11\/2023 14:07 (sandra)<\/b>MONDAY WITH TENANT <\/p>

14\/11\/2023 06:37 (michaelk)<\/b>Attended site to investigate tap inserts leaking. Removed inserts and replaced with new, tested and left in full working order. 2hrs labour plus parts, total 143 ex vat.<\/p>

14\/11\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58360","activity_ticket_id":"55004","ticket_reference":"HDT56089","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15896 - Replacement wooden venetian blind ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/11\/23","activity_end":"2023-11-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67739","activity_notes":"Replacement wooden venetian blind ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2023 09:45 (jane)<\/b>Blind on order - Anticipated dispatch date - 16th November 2023<\/p>

21\/11\/2023 15:25 (sandra)<\/b>to be fitted on Wednesday 22nd under handman services <\/p>

24\/11\/2023 14:36 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2023 13:26 (jane)<\/b>Requested PO for 168.00 plus VAT <\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58361","activity_ticket_id":"55005","ticket_reference":"HDT56090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/23","activity_end":"2023-11-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67740","activity_notes":"Gas compliance testing without PAT9th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 16:37 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 16:38 (sandra)<\/b>9th 11 - 3pm <\/p>

10\/11\/2023 09:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58362","activity_ticket_id":"55006","ticket_reference":"HDT56091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"693","cs_address_2":"1A Gerrard Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"693","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/23","activity_end":"2023-11-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67741","activity_notes":"Gas compliance testing without PAT9th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 16:40 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 16:40 (sandra)<\/b>11 - 3pm on 9th booked <\/p>

10\/11\/2023 09:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58363","activity_ticket_id":"55007","ticket_reference":"HDT56092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"695","cs_address_2":"1A Gerrard Place ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/23","activity_end":"2023-11-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67742","activity_notes":"Gas compliance testing without PATFriday 10th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 16:41 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 16:43 (sandra)<\/b>Friday 11 - 3pm <\/p>

10\/11\/2023 14:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58364","activity_ticket_id":"55008","ticket_reference":"HDT56093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"686","cs_address_2":"1A Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"686","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/23","activity_end":"2023-11-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67743","activity_notes":"Gas compliance testing without PAT10th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 16:44 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 16:45 (sandra)<\/b>Friday 10th 11 - 3pm <\/p>

10\/11\/2023 14:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58365","activity_ticket_id":"55009","ticket_reference":"HDT56094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1, 10 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/11\/23","activity_end":"2023-11-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67744","activity_notes":"Gas compliance testing without PATthursday 9th 11 - 3 ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 16:48 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 16:49 (sandra)<\/b>9th Thursday 11 - 3pm <\/p>

10\/11\/2023 09:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58366","activity_ticket_id":"55010","ticket_reference":"HDT56095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/23","activity_end":"2023-11-10 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67745","activity_notes":"Gas compliance testing without PATFriday 10th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2023 16:50 (System)<\/b>Ticket Created<\/p>

03\/11\/2023 16:51 (sandra)<\/b>10th 11 - 3pm <\/p>

10\/11\/2023 14:26 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58367","activity_ticket_id":"54909","ticket_reference":"HDT55994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15883 - Redecoration","ticket_address_1":"104 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"104 Shaftesbury Avenue ","cs_id":"2731","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2731","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/23","activity_end":"2023-11-10 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67746","activity_notes":"Redecoration","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2023 11:56 (sandra)<\/b>booked for Monday if it stays dry <\/p>

06\/11\/2023 13:03 (travis)<\/b>Pre decoration works to shutter <\/p>

07\/11\/2023 10:45 (travis)<\/b>Decoration to shutter.<\/p>

10\/11\/2023 11:46 (travis)<\/b>Finished off decoration and removed bollards.<\/p>

10\/11\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>

13\/11\/2023 10:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2023 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58368","activity_ticket_id":"55011","ticket_reference":"HDT56096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC","cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/23","activity_end":"2023-11-06 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67747","activity_notes":"no heating My heating has gone off (the alarm warning sign is on the heating control panel inside the airing cupboard). Can you please send someone around to check this asap. with keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 09:11 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 09:12 (sandra)<\/b>today with keys <\/p>

07\/11\/2023 07:11 (michaelk)<\/b>Attended site to investigate heating issue. Traced the overheating fault to a faulty heating pump. A replacement was collected and returned to site to complete the repair. Left in full working order. 3hrs labour plus part, total 287 ex vat.<\/p>

07\/11\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58369","activity_ticket_id":"55012","ticket_reference":"HDT56097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/23","activity_end":"2023-11-06 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67748","activity_notes":"leak ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 09:12 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 13:15 (travis)<\/b>In attendance with drainage company.<\/p>

06\/11\/2023 13:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58370","activity_ticket_id":"55013","ticket_reference":"HDT56098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pressure has dropped all of a sudden ","ticket_address_1":"Penthouse, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/23","activity_end":"2023-11-07 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67749","activity_notes":"water pressure has dropped all of a sudden COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 09:29 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 09:29 (sandra)<\/b>Collect keys today <\/p>

08\/11\/2023 07:26 (michaelk)<\/b>Attended site to confirm correct pressures at all outlets. Left fully operational. 1hr labour 50<\/p>

08\/11\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58371","activity_ticket_id":"55014","ticket_reference":"HDT56099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fix\/tighten the shower rail in the main bathroom ","ticket_address_1":"Flat 5, 16 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/23","activity_end":"2023-11-06 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67750","activity_notes":"fix\/tighten the shower rail in the main bathroom the part attached to the glass shower wall is loose COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 09:30 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 09:31 (sandra)<\/b>With keys today <\/p>

06\/11\/2023 13:02 (travis)<\/b>Repair to shower brackets.<\/p>

06\/11\/2023 13:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58372","activity_ticket_id":"55015","ticket_reference":"HDT56100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"spotlight in toilet ","ticket_address_1":"Penhouse","ticket_address_2":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penhouse","cs_id":"2758","cs_address_2":"36 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"2758","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/23","activity_end":"2023-11-13 17:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67751","activity_notes":"spotlight in toilet Sealed spotlight in toilet is not working with keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 09:47 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:41 (sandra)<\/b>with keys today <\/p>

06\/11\/2023 16:50 (alan)<\/b>Look at bathroom light not switching on Fault found to be movement sensor not working correctly Order replacement <\/p>

06\/11\/2023 16:50 (alan)<\/b>Look at bathroom light not switching on Fault found to be movement sensor not working correctly Order replacement <\/p>

08\/11\/2023 10:31 (alan)<\/b>Return to site and replace faulty movement sensor in bathroom <\/p>

08\/11\/2023 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58373","activity_ticket_id":"55016","ticket_reference":"HDT56101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to repair two electrical cupboard locks.","ticket_address_1":"10 Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"10 Horse & Dolphin Yard","cs_id":"1036","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/23","activity_end":"2023-11-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67752","activity_notes":"to repair two locks on the electrical cupboardsCommon Areas Staircase The electrical cupboards on the ground floor, the cupboard to the right of the gas meter cupboard and the first cupboard by the staircase.","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 10:04 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:05 (sandra)<\/b>common parts <\/p>

06\/11\/2023 13:01 (travis)<\/b>FB lock repairs.<\/p>

06\/11\/2023 13:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58374","activity_ticket_id":"55017","ticket_reference":"HDT56102","ticket_client":"2116","client_name":"Bancone ","ticket_title":"leak under sink ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/23","activity_end":"2023-11-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67753","activity_notes":"leak under sink ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 10:27 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 10:27 (sandra)<\/b>Booked for Friday <\/p>

10\/11\/2023 09:42 (michaelk)<\/b>Attended site to inspect sink in the basement kitchen for leaks following recent repair. Ran both sink and observed the waste connections but could find no leaks. Checked the ground floor kitchen and found a couple of boiling machine leaks that weren't previously repaired and that would require a catering engineer to repair. 1hr labour 50<\/p>

10\/11\/2023 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58375","activity_ticket_id":"55018","ticket_reference":"HDT56103","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"dimmer switch not working ","ticket_address_1":"Flat 13, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/23","activity_end":"2023-11-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67754","activity_notes":"dimmer switch not working(Travis replaced bulb)With keys Wednesday morning but knock first ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 11:10 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 11:11 (sandra)<\/b>Wednesday morning with keys but knock first <\/p>

08\/11\/2023 15:27 (alan)<\/b>Investigate electronic dimming module in flat not working correctly Fault found to be on the unit. Quote for replacement <\/p>

08\/11\/2023 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58376","activity_ticket_id":"55019","ticket_reference":"HDT56104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door gap under door ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/23","activity_end":"2023-11-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67755","activity_notes":"main front door gap under door Needs draft excluder or bristle bar to stop mice ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 11:54 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 11:55 (sandra)<\/b>keys Tuesday <\/p>

06\/11\/2023 14:39 (travis)<\/b>Draught strip fitted to main entrance door.<\/p>

06\/11\/2023 14:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58377","activity_ticket_id":"55020","ticket_reference":"HDT56105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler\/pump issue","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/23","activity_end":"2023-11-07 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67756","activity_notes":"boiler\/pump issue and heating not working inthe bigger bedroom Tuesday at 3.30","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 13:35 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 13:37 (sandra)<\/b>Tuesday at 3.30 <\/p>

08\/11\/2023 07:29 (michaelk)<\/b>Attended site to investigate the noisey booster pump. The pump requires replacing, which will require a quote. The radiator in the large bedroom was left running. 1hr labour 50<\/p>

08\/11\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58378","activity_ticket_id":"55021","ticket_reference":"HDT56106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 8","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"1132","cs_address_2":"Goodwins House 55-57 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1132","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/23","activity_end":"2023-11-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67757","activity_notes":"PAT test onlyTHURSDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 14:30 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 14:38 (sandra)<\/b>THURSDAY with keys <\/p>

09\/11\/2023 10:49 (roy)<\/b>Pat test only<\/p>

09\/11\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58379","activity_ticket_id":"55022","ticket_reference":"HDT56107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT only","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 17a Tavistock Street ","cs_id":"2759","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2759","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/23","activity_end":"2023-12-07 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67758","activity_notes":"PAT only9am 6\/12please call agent 30mns prior arrival 0330240102","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 14:59 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:01 (sandra)<\/b>please call agent 30mns prior arrival 03302401026\/12 9am <\/p>

05\/12\/2023 10:15 (sandra)<\/b>rescheduled for 7th <\/p>

07\/12\/2023 15:15 (roy)<\/b>Pat test<\/p>

07\/12\/2023 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58380","activity_ticket_id":"55023","ticket_reference":"HDT56108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 17a Tavistock Street ","cs_id":"2760","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2760","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/23","activity_end":"2023-12-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67759","activity_notes":"PAT test only please call agent 30mns prior arrival 03302401037\/12 10 am","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:03 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:04 (sandra)<\/b>6\/12 10am please call agent 30mns prior arrival 0330240103<\/p>

05\/12\/2023 10:15 (sandra)<\/b>rescheduled for 7th <\/p>

07\/12\/2023 15:16 (roy)<\/b>Pat test<\/p>

07\/12\/2023 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58381","activity_ticket_id":"55024","ticket_reference":"HDT56109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/23","activity_end":"2023-12-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67760","activity_notes":"PAT test only 7\/12 11am please call agent 30mns prior arrival 0330240103","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:05 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:05 (sandra)<\/b>6\/12 11amplease call agent 30mns prior arrival 0330240103<\/p>

05\/12\/2023 10:15 (sandra)<\/b>rescheduled for 7th <\/p>

07\/12\/2023 15:16 (roy)<\/b>Pat test<\/p>

07\/12\/2023 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58382","activity_ticket_id":"55025","ticket_reference":"HDT56110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2, 13 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/23","activity_end":"2023-12-20 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67761","activity_notes":"PAT test only 20th with keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:06 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:08 (sandra)<\/b>waiting on confirmation of access 20\/12 <\/p>

05\/12\/2023 15:08 (sandra)<\/b>confirmed with keys 20th<\/p>

20\/12\/2023 12:45 (roy)<\/b>Pat test<\/p>

20\/12\/2023 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58383","activity_ticket_id":"55026","ticket_reference":"HDT56111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant stuck in office as handle has come off door ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/23","activity_end":"2023-11-06 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67762","activity_notes":"tenant stuck in office as handle has come off door ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:09 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:39 (travis)<\/b>Night latch repaired.<\/p>

06\/11\/2023 15:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58384","activity_ticket_id":"55027","ticket_reference":"HDT56112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/24","activity_end":"2024-01-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67763","activity_notes":"PAT testing only PLEASE COLLECT KEYS 10TH JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:20 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:21 (sandra)<\/b>8am on 10 Jan - waiting on access <\/p>

18\/12\/2023 10:22 (sandra)<\/b>PLEASE COLLECT KEYS BOOKED FOR 10TH JAN<\/p>

10\/01\/2024 10:54 (roy)<\/b>Pat testWzshing machine failed<\/p>

10\/01\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58385","activity_ticket_id":"55028","ticket_reference":"HDT56113","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9EA","cs_address_1":"Flat 2","cs_id":"187","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9EA","ticket_client_site":"187","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/24","activity_end":"2024-01-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67764","activity_notes":"PAT testing only PLEASE COLLECT KEYS 10TH JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:22 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:22 (sandra)<\/b>9am on 10 Janu awaiting access <\/p>

18\/12\/2023 10:22 (sandra)<\/b>PLEASE COLLECT KEYS BOOKED FOR 10TH JAN<\/p>

10\/01\/2024 14:32 (roy)<\/b>Pat test<\/p>

10\/01\/2024 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58386","activity_ticket_id":"55029","ticket_reference":"HDT56114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/24","activity_end":"2024-01-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67765","activity_notes":"PAT test only PLEASE COLLECT KEYS 10TH JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:23 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:23 (sandra)<\/b>10 am on 10 Jan awaiting access <\/p>

18\/12\/2023 10:23 (sandra)<\/b>PLEASE COLLECT KEYS BOOKED FOR 10TH JAN<\/p>

10\/01\/2024 14:33 (roy)<\/b>Pat test<\/p>

10\/01\/2024 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58387","activity_ticket_id":"55030","ticket_reference":"HDT56115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"593","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"593","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/24","activity_end":"2024-01-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67766","activity_notes":"PAT testing only PLEASE COLLECT KEYS AND WEAR PPE ON THE DAY 10TH JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:25 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:25 (sandra)<\/b>Jan 10th 11am awaiting access <\/p>

18\/12\/2023 10:23 (sandra)<\/b>PLEASE COLLECT KEYS BOOKED FOR 10TH JAN<\/p>

10\/01\/2024 14:35 (roy)<\/b>Purchased PPE and then Michael said we need to give 30 minutes notice.Was on site but job cancelled <\/p>

11\/01\/2024 10:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58388","activity_ticket_id":"55031","ticket_reference":"HDT56116","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat A, 60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/24","activity_end":"2024-01-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67767","activity_notes":"PAT testing only PLEASE COLLECT KEYS 10 TH JANUARY ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:28 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:28 (sandra)<\/b>10 jan 12 pm awaiting access <\/p>

18\/12\/2023 10:22 (sandra)<\/b>PLEASE COLLECT KEYS BOOKED FOR 10TH JAN<\/p>

10\/01\/2024 14:35 (roy)<\/b>Pat test<\/p>

10\/01\/2024 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58389","activity_ticket_id":"55032","ticket_reference":"HDT56117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/24","activity_end":"2024-01-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67768","activity_notes":"PAT testing only ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:29 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:30 (sandra)<\/b>17th Jan awaiting access <\/p>

17\/01\/2024 09:57 (roy)<\/b>Pat test onlyThis was carried out in November.Job no 56046<\/p>

17\/01\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58390","activity_ticket_id":"55033","ticket_reference":"HDT56118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55-57 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/24","activity_end":"2024-01-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67769","activity_notes":"PAT testing only ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:30 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:31 (sandra)<\/b>17th Jan awaiting access <\/p>

15\/01\/2024 16:31 (sandra)<\/b>rescheduled for the 18th <\/p>

19\/01\/2024 09:16 (roy)<\/b>Repressured system and checked thermostatic control valves.All ok<\/p>

19\/01\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58391","activity_ticket_id":"55034","ticket_reference":"HDT56119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/24","activity_end":"2024-01-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67770","activity_notes":"PAT testing only ","activity_timesheet":"1","ticket_notes_combined":"

06\/11\/2023 15:31 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 11:16 (sandra)<\/b>17th<\/p>

17\/01\/2024 11:36 (roy)<\/b>Pat test onlyThis was only done in November 23 by Michael Keenan<\/p>

17\/01\/2024 14:22 (roy)<\/b>Pat test only<\/p>

17\/01\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58392","activity_ticket_id":"55035","ticket_reference":"HDT56120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1","ticket_address_2":"Goodwins House 55-57 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/24","activity_end":"2024-01-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67771","activity_notes":"PAT testing only ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:33 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:33 (sandra)<\/b>17th Jan awaiting access <\/p>

17\/01\/2024 10:12 (roy)<\/b>Pat test only<\/p>

17\/01\/2024 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58393","activity_ticket_id":"55036","ticket_reference":"HDT56121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"974","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/23","activity_end":"2023-11-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67772","activity_notes":"Gas compliance testing without PAT16th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:48 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 16:23 (sandra)<\/b>waiting on access <\/p>

09\/11\/2023 11:45 (sandra)<\/b>16th 11 - 3pm <\/p>

17\/11\/2023 11:16 (sandra)<\/b>no access given on 16th booked 17th <\/p>

20\/11\/2023 07:40 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/11\/2023 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58394","activity_ticket_id":"55037","ticket_reference":"HDT56122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"1A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/23","activity_end":"2023-11-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67773","activity_notes":"Gas compliance testing without PATrescheduled for the 16th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:49 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 16:23 (sandra)<\/b>waiting on access <\/p>

09\/11\/2023 10:45 (sandra)<\/b>10th<\/p>

09\/11\/2023 11:47 (sandra)<\/b>rescheduled for 16th 11 - 3pm <\/p>

17\/11\/2023 11:15 (sandra)<\/b>no access on 16th now booked for 17th <\/p>

20\/11\/2023 07:40 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/11\/2023 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58395","activity_ticket_id":"55038","ticket_reference":"HDT56123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3, 10 Horse and Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/23","activity_end":"2023-11-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67774","activity_notes":"Gas compliance testing without PAT10th of November, Friday.","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:50 (System)<\/b>Ticket Created<\/p>

06\/11\/2023 15:51 (sandra)<\/b>pending date <\/p>

09\/11\/2023 11:40 (sandra)<\/b>We can provide access to flat 3, 10 Horse & Dolphin Yard on 10th of November, Friday.<\/p>

10\/11\/2023 14:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/11\/2023 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58396","activity_ticket_id":"55039","ticket_reference":"HDT56124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe door off rails again ","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"1783","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1783","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/23","activity_end":"2023-11-07 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67775","activity_notes":"wardrobe door off rails again The tenant reported the sliding door has gone off the rail again.We have been going back and forth but it's still an issue.Please arrange for an engineer to re attend and check if there are parts to replaced as permanent fix? WITH KEYS","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2023 09:20 (System)<\/b>Ticket Created<\/p>

07\/11\/2023 09:21 (sandra)<\/b>KEYS TODAY <\/p>

07\/11\/2023 12:19 (travis)<\/b>Adjusted sliding wardrobe doors and refitted <\/p>

07\/11\/2023 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58397","activity_ticket_id":"54932","ticket_reference":"HDT56017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators and toilet seat","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/23","activity_end":"2023-11-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67776","activity_notes":"THURSDAY 16TH 9.30 - 1.30 - TENANT IS HOME Attended site to investigate the reported heating issues. All the radiators were vented and checked and left in full working order. The toilet seat will need to be sourced and ordered","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2023 11:44 (System)<\/b>Ticket Created<\/p>

30\/10\/2023 11:45 (sandra)<\/b>Wednesday: anytime except 12:00-14:00requested by landlord <\/p>

02\/11\/2023 07:44 (michaelk)<\/b>Attended site to investigate the reported heating issues. All the radiators were vented and checked and left in full working order. The toilet seat will need to be sourced and ordered. 2hrs labour 105<\/p>

09\/11\/2023 10:47 (sandra)<\/b>requested access for Thursday 16th <\/p>

15\/11\/2023 15:06 (sandra)<\/b>THURSDAY 16TH 9.30 - 1.30 - TENANT IS HOME<\/p>

17\/11\/2023 06:12 (michaelk)<\/b>Attended site to replace broken ideal standard toilet seat. Completed and left in full working order. 1hr labour plus parts, total 138.21 ex vat.<\/p>

17\/11\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58398","activity_ticket_id":"55040","ticket_reference":"HDT56125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/23","activity_end":"2023-11-07 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67777","activity_notes":"boiler not working COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2023 09:43 (System)<\/b>Ticket Created<\/p>

07\/11\/2023 09:43 (sandra)<\/b>waiting on access <\/p>

07\/11\/2023 09:44 (sandra)<\/b>KEYS FOR TODAY <\/p>

08\/11\/2023 07:22 (michaelk)<\/b>Attended site to investigate reported heating fault. Set up programmable thermostat and allowed underfloor heating to reach full temperature and confirmed correct operation. 2hrs labour 105<\/p>

08\/11\/2023 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58399","activity_ticket_id":"55041","ticket_reference":"HDT56126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"locate the water meters","ticket_address_1":"60 Chandos Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"60 Chandos Place","cs_id":"2761","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2761","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/23","activity_end":"2023-11-07 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67778","activity_notes":"locate the water meters for this building ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2023 10:07 (System)<\/b>Ticket Created<\/p>

07\/11\/2023 16:51 (jane)<\/b>(Ticket Closed)<\/p>

08\/11\/2023 13:08 (iain)<\/b>Locate and read meters.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58400","activity_ticket_id":"55042","ticket_reference":"HDT56127","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move some boxes and flowers from the relax unit","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"1635","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1635","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/23","activity_end":"2023-11-07 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67779","activity_notes":"To move some boxes and flowers from the relax unitto the store room today ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2023 10:41 (System)<\/b>Ticket Created<\/p>

07\/11\/2023 15:27 (travis)<\/b>Moving boxes and flowers into storage.<\/p>

07\/11\/2023 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58401","activity_ticket_id":"55043","ticket_reference":"HDT56128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15900 - Replacement boiler ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/23","activity_end":"2023-11-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67780","activity_notes":"Replacement boiler - 8am Thursday 23rdcollect keys","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2023 14:57 (sandra)<\/b>on order waiting for a date to fit <\/p>

09\/11\/2023 10:44 (sandra)<\/b>requested Monday to look at flu run and outlet <\/p>

10\/11\/2023 14:44 (sandra)<\/b>emailed for confirmation of Tuesday as no reply <\/p>

10\/11\/2023 14:47 (sandra)<\/b>collect keys for Tuesday for the flu run <\/p>

15\/11\/2023 12:22 (sandra)<\/b>conversation to be had with MR<\/p>

16\/11\/2023 11:55 (sandra)<\/b>requested to fit boiler on 23rd <\/p>

16\/11\/2023 14:20 (sandra)<\/b>confirmed 23rd with keys <\/p>

23\/11\/2023 21:05 (michaelk)<\/b>Completed quoted boiler installation 1950 ex vat.<\/p>

24\/11\/2023 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58402","activity_ticket_id":"55044","ticket_reference":"HDT56129","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/23","activity_end":"2023-11-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67781","activity_notes":"Handy Man Service For Wednesday 8th and Thursday 9th November","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2023 15:47 (jane)<\/b>For Wednesday 8th and Thursday 9th November <\/p>

08\/11\/2023 16:33 (travis)<\/b>Maintenance works.<\/p>

09\/11\/2023 16:07 (travis)<\/b>Various maintenance jobs.<\/p>

10\/11\/2023 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58403","activity_ticket_id":"55045","ticket_reference":"HDT56130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the sensors ","ticket_address_1":"52 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/23","activity_end":"2023-11-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67782","activity_notes":"check the sensors please can you arrange for Alan to check on the sensors.The tenant reported it's not working therefore, lights are not working.","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2023 16:11 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 10:33 (alan)<\/b>Replace faulty movements sensor by main door on ground floor <\/p>

08\/11\/2023 10:46 (jane)<\/b>(Ticket Closed)<\/p>

09\/11\/2023 13:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2023 10:43 (sandra)<\/b>part still not collected. booked for Monday 13th<\/p>

10\/11\/2023 12:22 (sandra)<\/b>ignore previous note. Alan to look again. only fixed ground floor sensors <\/p>

13\/11\/2023 08:26 (alan)<\/b>Replace movement sensor 2nd floor <\/p>

13\/11\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58404","activity_ticket_id":"55046","ticket_reference":"HDT56131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Toilet:","ticket_address_1":"Flat 2","ticket_address_2":"43A Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2763","cs_address_2":"43A Chandos Place","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2763","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/23","activity_end":"2023-11-08 08:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67783","activity_notes":"Blocked Toilet:","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 08:07 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 08:37 (roy)<\/b>Cleared blockage to toilet.Cleaned and testedAll ok<\/p>

08\/11\/2023 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58405","activity_ticket_id":"55047","ticket_reference":"HDT56132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating not working in the livingroom\/kitchen","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/23","activity_end":"2023-11-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67784","activity_notes":"underfloor heating not working in the livingroom\/kitchenTUESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 09:07 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 16:26 (sandra)<\/b>Thursday with keys <\/p>

09\/11\/2023 10:57 (sandra)<\/b>requested access for Monday <\/p>

09\/11\/2023 14:03 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

10\/11\/2023 10:30 (sandra)<\/b>piece of wood to be removed Tuesday with keys <\/p>

10\/11\/2023 15:18 (iain)<\/b>Remove timber from common parts.<\/p>

15\/11\/2023 09:27 (michaelk)<\/b>Attended site to operate the heating manifold and confirm correct operation. Corrected the zone controls and explained the system to the tenant. 3hrs labour 155<\/p>

15\/11\/2023 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58406","activity_ticket_id":"55048","ticket_reference":"HDT56133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic) - vacant unit ","ticket_address_1":"104 Shaftesbury Avenue","ticket_address_2":null,"ticket_town":"London","ticket_county":"W1D 5EQ","ticket_postcode":null,"cs_address_1":"104 Shaftesbury Avenue","cs_id":"2764","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"2764","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/23","activity_end":"2023-11-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67785","activity_notes":"EICR (NICEic) - vacant unit ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 09:45 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 09:52 (sandra)<\/b>Thursday with keys - vacant unit <\/p>

13\/11\/2023 12:37 (alan)<\/b>Electrical inspection Awaiting further instruction on tenant installed electrical<\/p>

13\/11\/2023 13:29 (michael)<\/b>(Ticket Closed)<\/p>

14\/11\/2023 09:06 (michael)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2023 14:18 (sandra)<\/b>attended today and finishing tomorrow 16th<\/p>

16\/11\/2023 19:34 (alan)<\/b>Electrical inspection <\/p>

17\/11\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>

11\/01\/2024 09:28 (System)<\/b>NIC Sent<\/p>

11\/01\/2024 09:28 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58407","activity_ticket_id":"55049","ticket_reference":"HDT56134","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"order\/buy batteries for the battery pack for lights ","ticket_address_1":"mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"mercers Covent Garden ","cs_id":"2411","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2411","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/23","activity_end":"2023-11-08 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67786","activity_notes":"order\/buy batteries for the battery pack for lights ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 10:16 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 15:26 (alan)<\/b>Replace all batteries in Christmas light power packs <\/p>

08\/11\/2023 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58408","activity_ticket_id":"55050","ticket_reference":"HDT56135","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15888 - Replacement flooring to kitchen ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/23","activity_end":"2023-11-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67787","activity_notes":"Replacement flooring to kitchen ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 15:28 (travis)<\/b>Kitchen floor, tiling works.<\/p>

17\/11\/2023 15:49 (travis)<\/b>Tiling works.<\/p>

20\/11\/2023 16:30 (travis)<\/b>Floor tiling works.<\/p>

20\/11\/2023 16:34 (michael)<\/b>(Ticket Closed)<\/p>

21\/11\/2023 15:44 (travis)<\/b>Returned to replace a slightly high tile in kitchen.<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58409","activity_ticket_id":"55051","ticket_reference":"HDT56136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"moldy rubber door seals ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/11\/23","activity_end":"2023-11-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67788","activity_notes":"moldy rubber door seals ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2023 11:59 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 12:00 (sandra)<\/b>waiting on pictures of machine <\/p>

08\/11\/2023 16:26 (sandra)<\/b>sent to RA to order <\/p>

08\/11\/2023 16:37 (sandra)<\/b>Please find the quote below:Door Seal - 127.14inclVAT Labour - 100inclVAT <\/p>

08\/11\/2023 16:37 (sandra)<\/b>ordered and awaiting appointment to fit <\/p>

13\/11\/2023 15:02 (sandra)<\/b>rubber seals to be fitted on Wednesday 15th 12 - 4pm <\/p>

15\/11\/2023 16:09 (roy)<\/b>With Repair Aid<\/p>

15\/11\/2023 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58410","activity_ticket_id":"55052","ticket_reference":"HDT56137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door latch does not click to close ","ticket_address_1":"27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/11\/23","activity_end":"2023-11-08 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67789","activity_notes":"main front door latch does not click to close ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 12:27 (System)<\/b>Ticket Created<\/p>

09\/11\/2023 10:15 (iain)<\/b>Overhauled door, closer, lock and keep.<\/p>

09\/11\/2023 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58411","activity_ticket_id":"55053","ticket_reference":"HDT56138","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Alarm keeps going off to tank - To check sump pump ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercer Walk ","cs_id":"1811","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/11\/23","activity_end":"2023-11-10 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67790","activity_notes":"Alarm keeps going off to tank - To check sump pump ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2023 13:56 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 14:00 (jane)<\/b>Requested a date from Wilson Pumps for their attendance <\/p>

08\/11\/2023 15:08 (jane)<\/b>Our engineers will be attending on Friday 10\/11\/23 PM - Knight Frank informed Engineers attending will be Nick Falzarano and Larry Wheeler <\/p>

14\/11\/2023 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58412","activity_ticket_id":"55054","ticket_reference":"HDT56139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet radiator and removal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/11\/23","activity_end":"2023-11-17 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67791","activity_notes":"toilet radiator and removal a new thermostat for the radiator in the toilet andFRIDAY 7AM ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 14:23 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 14:26 (sandra)<\/b>MK has the part and will fit on Monday 13th<\/p>

10\/11\/2023 14:54 (travis)<\/b>List of works within office.<\/p>

15\/11\/2023 15:16 (sandra)<\/b>still needs to pick up valves Booked for Friday <\/p>

20\/11\/2023 07:39 (michaelk)<\/b>Attended site to draindown heating and replace the trv in the 2nd floor toilet. Completed work and left in full working order. 2hrs labour plus part, total 119.49 ex vat.<\/p>

20\/11\/2023 10:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58413","activity_ticket_id":"55054","ticket_reference":"HDT56139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet radiator and removal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Wardour Street ","cs_id":"1322","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1322","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/23","activity_end":"2023-11-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67792","activity_notes":"MM wants you all day Friday some items to be removed and in another office ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 14:23 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 14:26 (sandra)<\/b>MK has the part and will fit on Monday 13th<\/p>

10\/11\/2023 14:54 (travis)<\/b>List of works within office.<\/p>

15\/11\/2023 15:16 (sandra)<\/b>still needs to pick up valves Booked for Friday <\/p>

20\/11\/2023 07:39 (michaelk)<\/b>Attended site to draindown heating and replace the trv in the 2nd floor toilet. Completed work and left in full working order. 2hrs labour plus part, total 119.49 ex vat.<\/p>

20\/11\/2023 10:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58414","activity_ticket_id":"55055","ticket_reference":"HDT56140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15902 - Replacement ceramic hot ","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/23","activity_end":"2023-11-16 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67793","activity_notes":"Replacement ceramic hob16th with keys vacant property ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 12:12 (sandra)<\/b>requested access for Thursday 16th <\/p>

09\/11\/2023 12:15 (sandra)<\/b>16th with keys as vacant <\/p>

16\/11\/2023 17:00 (sandra)<\/b>completed <\/p>

16\/11\/2023 19:33 (alan)<\/b>Quoted works <\/p>

17\/11\/2023 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58415","activity_ticket_id":"55056","ticket_reference":"HDT56141","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15904 - Replacement bathroom shower screen ","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2471","cs_address_2":"137 Long Acre ","cs_town":"LONDON ","cs_postcode":"WC2E 9AA","ticket_client_site":"2471","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/23","activity_end":"2023-11-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67794","activity_notes":"Replacement bathroom shower screen ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2023 15:46 (sandra)<\/b>MR aware it has been approved <\/p>

24\/11\/2023 14:37 (sandra)<\/b>sue wants this fitted on Wed 29th by Travis <\/p>

30\/11\/2023 16:54 (jane)<\/b>(Ticket Closed)<\/p>

07\/12\/2023 09:28 (jane)<\/b>Requested PO 198.00<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58416","activity_ticket_id":"55057","ticket_reference":"HDT56142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind in bedroom is stuck and will not rise washing machine not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1 ","cs_id":"2766","cs_address_2":"66a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2766","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/23","activity_end":"2023-12-13 18:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67795","activity_notes":"blind in bedroom is stuck and will not rise ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2023 16:07 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 16:08 (sandra)<\/b>tenant away until Monday. Waiting on confirmation of access <\/p>

08\/11\/2023 16:18 (sandra)<\/b>requested appointment from RA<\/p>

09\/11\/2023 09:17 (sandra)<\/b>requested 15th Wednesday 12 - 6pm<\/p>

09\/11\/2023 14:22 (sandra)<\/b>emailed again for confirmation of both on 15th<\/p>

09\/11\/2023 14:42 (sandra)<\/b>booked for Wednesday 15th<\/p>

16\/11\/2023 09:32 (sandra)<\/b>requested 23rd to repair blind <\/p>

17\/11\/2023 15:56 (jane)<\/b>Washing machine drain pump unblocked <\/p>

22\/11\/2023 12:47 (sandra)<\/b>emailed Lilian to see if the tenant is back from holiday and if we can book inrequested 24th<\/p>

23\/11\/2023 11:38 (sandra)<\/b>tenant on holiday and Lilian doesn't know when she is returning <\/p>

27\/11\/2023 12:04 (sandra)<\/b>tenant still on holiday <\/p>

05\/12\/2023 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58417","activity_ticket_id":"55058","ticket_reference":"HDT56143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/11\/23","activity_end":"2023-11-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67796","activity_notes":"main front door - hole on LHS at the bottom needs to be filled.","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 16:09 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 16:25 (sandra)<\/b>Thursday <\/p>

09\/11\/2023 10:19 (iain)<\/b>Fill hole in door frame. Wire wool, wood filler and paint.<\/p>

09\/11\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58418","activity_ticket_id":"55057","ticket_reference":"HDT56142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind in bedroom is stuck and will not rise washing machine not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1 ","cs_id":"2766","cs_address_2":"66a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2766","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/11\/23","activity_end":"2023-11-15 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67797","activity_notes":"blind in bedroom is stuck and will not rise - washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2023 16:07 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 16:08 (sandra)<\/b>tenant away until Monday. Waiting on confirmation of access <\/p>

08\/11\/2023 16:18 (sandra)<\/b>requested appointment from RA<\/p>

09\/11\/2023 09:17 (sandra)<\/b>requested 15th Wednesday 12 - 6pm<\/p>

09\/11\/2023 14:22 (sandra)<\/b>emailed again for confirmation of both on 15th<\/p>

09\/11\/2023 14:42 (sandra)<\/b>booked for Wednesday 15th<\/p>

16\/11\/2023 09:32 (sandra)<\/b>requested 23rd to repair blind <\/p>

17\/11\/2023 15:56 (jane)<\/b>Washing machine drain pump unblocked <\/p>

22\/11\/2023 12:47 (sandra)<\/b>emailed Lilian to see if the tenant is back from holiday and if we can book inrequested 24th<\/p>

23\/11\/2023 11:38 (sandra)<\/b>tenant on holiday and Lilian doesn't know when she is returning <\/p>

27\/11\/2023 12:04 (sandra)<\/b>tenant still on holiday <\/p>

05\/12\/2023 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58419","activity_ticket_id":"55059","ticket_reference":"HDT56144","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15906 - To supply and fit new LED compatible dimmer switches to main room ","ticket_address_1":"Flat 13, 27 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/23","activity_end":"2023-11-23 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67798","activity_notes":"To supply and fit new LED compatible dimmer switches to main room with keys on Thursday ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 11:54 (sandra)<\/b>given Alan details to order parts <\/p>

15\/11\/2023 15:32 (sandra)<\/b>requested 30th <\/p>

15\/11\/2023 15:34 (sandra)<\/b>ignore previous note requested 23rd<\/p>

20\/11\/2023 10:15 (sandra)<\/b>keys to enter <\/p>

23\/11\/2023 12:08 (alan)<\/b>Quoted works <\/p>

23\/11\/2023 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58420","activity_ticket_id":"55060","ticket_reference":"HDT56145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15903 - Removal of previous tenants unwanted items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Top Floor Flat ","cs_id":"2765","cs_address_2":"48a Chandos Place ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2765","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/23","activity_end":"2023-11-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67799","activity_notes":"Removal of previous tenants unwanted items remove the curtain on the shower and the rail ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 15:14 (iain)<\/b>Clearance.<\/p>

13\/11\/2023 09:45 (iain)<\/b>Clearance.<\/p>

13\/11\/2023 10:27 (travis)<\/b>Rubbish removal\/disposal.<\/p>

13\/11\/2023 10:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58421","activity_ticket_id":"55060","ticket_reference":"HDT56145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15903 - Removal of previous tenants unwanted items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Top Floor Flat ","cs_id":"2765","cs_address_2":"48a Chandos Place ","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2765","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/23","activity_end":"2023-11-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67800","activity_notes":"Removal of previous tenants unwanted items remove the curtain on the shower and the rail ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 15:14 (iain)<\/b>Clearance.<\/p>

13\/11\/2023 09:45 (iain)<\/b>Clearance.<\/p>

13\/11\/2023 10:27 (travis)<\/b>Rubbish removal\/disposal.<\/p>

13\/11\/2023 10:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58422","activity_ticket_id":"55061","ticket_reference":"HDT56146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2a Gerrard Place ","cs_id":"717","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/23","activity_end":"2023-11-09 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67801","activity_notes":"leakmeet lilian on site ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 09:36 (System)<\/b>Ticket Created<\/p>

09\/11\/2023 10:45 (roy)<\/b>Have isolated water supply to a new unit installed yesterday.Returning todayMay have to go in later to use aquavac<\/p>

10\/11\/2023 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58423","activity_ticket_id":"55062","ticket_reference":"HDT56147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lose of power to common parts ","ticket_address_1":"14-16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"14-16a Rupert Street ","cs_id":"354","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"354","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/23","activity_end":"2023-11-09 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67802","activity_notes":"lose of power to common parts ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 11:48 (System)<\/b>Ticket Created<\/p>

09\/11\/2023 11:48 (sandra)<\/b>phoned through from Alan for today <\/p>

13\/11\/2023 08:25 (alan)<\/b>Investigate no power in common parts fault found to be main supply MCB tripped Reset test and leave working <\/p>

13\/11\/2023 08:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58424","activity_ticket_id":"55063","ticket_reference":"HDT56148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plug in the bathroom sink is broken","ticket_address_1":"Flat 3","ticket_address_2":"2A Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/23","activity_end":"2023-11-09 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67803","activity_notes":"plug in the bathroom sink is brokenwith keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 11:50 (System)<\/b>Ticket Created<\/p>

09\/11\/2023 11:51 (sandra)<\/b>with keys for today <\/p>

09\/11\/2023 16:18 (roy)<\/b>Refixed All ok<\/p>

09\/11\/2023 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58425","activity_ticket_id":"55045","ticket_reference":"HDT56130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the sensors ","ticket_address_1":"52 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/11\/23","activity_end":"2023-11-09 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67804","activity_notes":"Can you please reattend. It's not only ground floor. But the the rest of the floor sensors are faulty. ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2023 16:11 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 10:33 (alan)<\/b>Replace faulty movements sensor by main door on ground floor <\/p>

08\/11\/2023 10:46 (jane)<\/b>(Ticket Closed)<\/p>

09\/11\/2023 13:07 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2023 10:43 (sandra)<\/b>part still not collected. booked for Monday 13th<\/p>

10\/11\/2023 12:22 (sandra)<\/b>ignore previous note. Alan to look again. only fixed ground floor sensors <\/p>

13\/11\/2023 08:26 (alan)<\/b>Replace movement sensor 2nd floor <\/p>

13\/11\/2023 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58426","activity_ticket_id":"55064","ticket_reference":"HDT56149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15908 - replacement pump ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/23","activity_end":"2023-11-14 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67805","activity_notes":"replacement pump booked for Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 15:18 (sandra)<\/b>details sent to MK to order <\/p>

13\/11\/2023 15:31 (sandra)<\/b>booked for Tuesday through Lilian <\/p>

15\/11\/2023 09:25 (michaelk)<\/b>Attended site to install 2 x pumps and to leave in full working order. I have forwarded before and after videos to lilian. 3hrs labour plus parts, total 310ex vat.<\/p>

15\/11\/2023 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58427","activity_ticket_id":"54838","ticket_reference":"HDT55923","ticket_client":"2019","client_name":"School of Wok","ticket_title":"MDR\/JH\/15866 - Five yearly periodic fixed wiring test and emergency lighting test ","ticket_address_1":"School of Wok ","ticket_address_2":"61 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/24","activity_end":"2024-01-08 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67806","activity_notes":"Five yearly periodic fixed wiring test and emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2023 16:28 (sandra)<\/b>emailed separately to Alan and awaiting date to attend <\/p>

18\/10\/2023 14:35 (sandra)<\/b>BOOKED FOR MONDAY 30TH AT 8AM <\/p>

18\/10\/2023 16:43 (sandra)<\/b>electrical works and EL cannot be carried out on the same day. Awaiting day and time for both <\/p>

18\/10\/2023 16:46 (sandra)<\/b>electrical test booked for 1st November as they have a full day with no bookings<\/p>

20\/10\/2023 10:20 (sandra)<\/b>waiting on half day for EL test - tenant to confirm when we can attend.<\/p>

20\/10\/2023 14:17 (sandra)<\/b>Emergency lighting test booked for 9th at 8am - 12 pm<\/p>

26\/10\/2023 13:33 (sandra)<\/b>We have had a last minute event confirmed on the 1st November so we are going to have to postpone the Niceic to another date. We will send you some alternative dates to do this work. Apologies for any inconvenience. The emergency lighting on the 9th November (8am to 12pm) can still currently go ahead. <\/p>

26\/10\/2023 13:35 (sandra)<\/b>notified Alan<\/p>

09\/11\/2023 11:23 (alan)<\/b>Emergency light test<\/p>

09\/11\/2023 11:30 (jane)<\/b>(Ticket Closed)<\/p>

09\/11\/2023 15:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2023 11:26 (sandra)<\/b>EL Test completed and awaiting a day that we can carry out the NICEic<\/p>

17\/11\/2023 12:28 (sandra)<\/b>chased for access before xmas <\/p>

17\/11\/2023 14:13 (sandra)<\/b>Is it possible for the work to be done on a sunday (if given a key) or split into two visits (1 for downstairs, 1 for upstairs)?Is there any additional cost for a Sunday appointment?Depending on the answers I can give you some dates as finding a full day here will be tricky before JanuaryALAN IS GOING TO COME BACK TO ME AS HE DOESNT THINK HE HAS ANY SUNDAYS FREE <\/p>

22\/11\/2023 12:30 (sandra)<\/b>Advised no Sundays free before Christmas and asked for a date in January <\/p>

22\/11\/2023 16:39 (sandra)<\/b>Monday January 8th booked with Nev<\/p>

09\/01\/2024 09:53 (jane)<\/b>(Ticket Closed)<\/p>

10\/01\/2024 09:00 (alan)<\/b>Quoted works<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58428","activity_ticket_id":"55065","ticket_reference":"HDT56150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15910 - replacement bath taps ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/23","activity_end":"2023-11-24 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67807","activity_notes":"replacement bath taps booked for Wednesday 22nd","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 15:43 (sandra)<\/b>sent to MK to order taps <\/p>

15\/11\/2023 15:22 (sandra)<\/b>REQUESTED ACCESS WEDNESDAY 22ND <\/p>

15\/11\/2023 15:33 (sandra)<\/b>confirmed with keys <\/p>

23\/11\/2023 12:33 (sandra)<\/b>rescheduled for Friday by tenant <\/p>

27\/11\/2023 06:51 (michaelk)<\/b>Completed quoted work installing new bath mixer taps. Had to heat up and cut out existing tap due to corrosion, however we have left the installation in full working order. 4hrs labour plus parts, total 315 ex vat.<\/p>

27\/11\/2023 14:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58429","activity_ticket_id":"55066","ticket_reference":"HDT56151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15909 - replacement hinges to casing","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/23","activity_end":"2023-12-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67808","activity_notes":"flat 4 can be done on Wednesday at 9am with keys replacement hinges to casing - Flat 3 is vacant ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 16:01 (sandra)<\/b>price is per flat <\/p>

10\/11\/2023 12:24 (sandra)<\/b>given details to MK<\/p>

15\/11\/2023 15:24 (sandra)<\/b>requested access for Monday <\/p>

15\/11\/2023 15:42 (sandra)<\/b>tenants want the 1st December <\/p>

27\/11\/2023 09:08 (sandra)<\/b>confirmed 1st <\/p>

04\/12\/2023 10:00 (sandra)<\/b>Flat 4 can be done on Wednesay at 9am <\/p>

07\/12\/2023 08:47 (michaelk)<\/b>Attended site to replace damaged case hinges and supports to the vaillant boilers. Completed work total 290 ex vat.<\/p>

07\/12\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58430","activity_ticket_id":"55067","ticket_reference":"HDT56152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"identify which meter ID supplies 3rd Floor Flat ","ticket_address_1":"3rd Floor Flat, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/23","activity_end":"2023-11-10 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67809","activity_notes":"can you please arrange for Alan to identify which meter id supply 3rd Floor Flat.","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 16:03 (System)<\/b>Ticket Created<\/p>

10\/11\/2023 10:42 (sandra)<\/b>completed <\/p>

13\/11\/2023 08:18 (alan)<\/b>Identify meters Landlord meter number E15D020453rd floor meter number L84A086922nd floor meter number L79A145161st floor meter number E12Z090031<\/p>

13\/11\/2023 08:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58431","activity_ticket_id":"55068","ticket_reference":"HDT56153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"locate a water meter ","ticket_address_1":"30 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"30 Rupert Street ","cs_id":"267","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DL","ticket_client_site":"267","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/23","activity_end":"2023-11-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67810","activity_notes":"locate a water meter I was wondering if you would be able to investigate and help us locate a water meter. 30 Rupert Street Meter Serial 15M262594Meter Manufacturer ELSTER METERS V210SPID 3012826750location description FR\/BASEMENT TO LHS HIGH LVL.TH IS MTR HAS BEEN EXCHANGED FORS N:94T004089","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2023 16:08 (System)<\/b>Ticket Created<\/p>

09\/11\/2023 16:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58432","activity_ticket_id":"55069","ticket_reference":"HDT56154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/11\/23","activity_end":"2023-11-09 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67811","activity_notes":"no hot water Error code F028before 5.30 today ","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 16:23 (System)<\/b>Ticket Created<\/p>

09\/11\/2023 20:27 (roy)<\/b>Low pressure but when heating running and hot water ran then boiler made a thumping noise.Spoke to Keenan and he said to check gas.When reset boiler the noise returned. Michael said to check the fan.Left boiler working and tenant to see if boiler breaks down again.Showed her how to reset boiler<\/p>

10\/11\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>

10\/11\/2023 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2023 11:03 (sandra)<\/b>TENANT WILL BE HOME UNTIL 3PM FOR ACCESS TODAY <\/p>

10\/11\/2023 14:31 (michaelk)<\/b>Attended site to investigate boiler locking out. Inspected burner, gas valve, fan and condense to rectify the f28 error. Checked standing and working pressure at the boiler and found low gas flow at high fire. The gas meter in dansey place was inspected and the ecv was found partially closed with a black bin liner caught on the handle. Left boiler running fully operational. 2hrs labour 105.<\/p>

10\/11\/2023 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58433","activity_ticket_id":"55070","ticket_reference":"HDT56155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Secure all windows closed ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1, 4a Rupert Court ","cs_id":"1158","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1158","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/23","activity_end":"2023-11-10 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67812","activity_notes":"Secure all windows closed and order parts to repair","activity_timesheet":null,"ticket_notes_combined":"

10\/11\/2023 09:14 (System)<\/b>Ticket Created<\/p>

10\/11\/2023 09:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58434","activity_ticket_id":"54986","ticket_reference":"HDT56071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Secure window.","ticket_address_1":"Flat 2.1 ","ticket_address_2":"4A Rupert Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc1","cs_address_1":"Flat 2.1","cs_id":"2727","cs_address_2":"4A Rupert Court","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2727","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/11\/23","activity_end":"2023-11-10 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67813","activity_notes":"Secure window.","activity_timesheet":"2","ticket_notes_combined":"

02\/11\/2023 10:24 (System)<\/b>Ticket Created<\/p>

02\/11\/2023 12:35 (roy)<\/b>Secured 3 windows as not closing properly.Closed all three.Tenant complaining of cold due to windows not closedIf tenant continues with complaint we may need draught excluder.Window does have secondary glazing<\/p>

02\/11\/2023 14:20 (michael)<\/b>(Ticket Closed)<\/p>

10\/11\/2023 09:23 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2023 09:28 (sandra)<\/b>lilian has called and wants us to secure the windows again as they have fallen down and order the lock to repair.<\/p>

10\/11\/2023 15:17 (iain)<\/b>Overhauled al sash fasteners.<\/p>

10\/11\/2023 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58435","activity_ticket_id":"55071","ticket_reference":"HDT56156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"release windows painted shut ","ticket_address_1":"Flat 3, 36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/23","activity_end":"2023-11-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67814","activity_notes":"release windows painted shut this in for Monday the 13th.Tenant can provide access between 9 - 4pm.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 09:45 (System)<\/b>Ticket Created<\/p>

10\/11\/2023 09:45 (sandra)<\/b>this in for Monday the 13th.Tenant can provide access between 9 - 4pm.<\/p>

14\/11\/2023 07:32 (iain)<\/b>Free 7 sash windows.<\/p>

14\/11\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58436","activity_ticket_id":"55069","ticket_reference":"HDT56154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/23","activity_end":"2023-11-10 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67815","activity_notes":"TENANT WILL BE HOME UNTIL 3PM TODAY FOR ACCESS no hot water Error code F028","activity_timesheet":"2","ticket_notes_combined":"

09\/11\/2023 16:23 (System)<\/b>Ticket Created<\/p>

09\/11\/2023 20:27 (roy)<\/b>Low pressure but when heating running and hot water ran then boiler made a thumping noise.Spoke to Keenan and he said to check gas.When reset boiler the noise returned. Michael said to check the fan.Left boiler working and tenant to see if boiler breaks down again.Showed her how to reset boiler<\/p>

10\/11\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>

10\/11\/2023 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/11\/2023 11:03 (sandra)<\/b>TENANT WILL BE HOME UNTIL 3PM FOR ACCESS TODAY <\/p>

10\/11\/2023 14:31 (michaelk)<\/b>Attended site to investigate boiler locking out. Inspected burner, gas valve, fan and condense to rectify the f28 error. Checked standing and working pressure at the boiler and found low gas flow at high fire. The gas meter in dansey place was inspected and the ecv was found partially closed with a black bin liner caught on the handle. Left boiler running fully operational. 2hrs labour 105.<\/p>

10\/11\/2023 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58437","activity_ticket_id":"55072","ticket_reference":"HDT56157","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To repair light on fire escape ","ticket_address_1":"Odhams Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/23","activity_end":"2023-11-10 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67816","activity_notes":"To repair light on fire escape ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 10:05 (System)<\/b>Ticket Created<\/p>

10\/11\/2023 14:54 (sandra)<\/b>today 10\/11<\/p>

13\/11\/2023 08:30 (alan)<\/b>Investigate lights not working on fire escape staircase Replace blown lamps and quote for new fittings <\/p>

13\/11\/2023 08:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58438","activity_ticket_id":"55073","ticket_reference":"HDT56158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - FITZROVIA and CHINATOWN ","ticket_address_1":"Fitzrovia and Chinatown","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Fitzrovia and Chinatown","cs_id":"274","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"274","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/24","activity_end":"2024-02-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67817","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached FITZROVIA AND CHINATOWN look under file for roof access NB Also, would it be possible to increase high level gulley clearance from the cherry picker to quarterly? 20 - 24 Wellington Street ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 10:07 (System)<\/b>Ticket Created<\/p>

10\/11\/2023 10:08 (jane)<\/b>To programme in the roof clearances for the end of November <\/p>

29\/11\/2023 13:52 (jane)<\/b>Have requested access from Monday 4th December for Chinatown Properties <\/p>

05\/12\/2023 13:39 (iain)<\/b>Roofs.<\/p>

05\/12\/2023 15:39 (iain)<\/b>Roofs.<\/p>

07\/12\/2023 08:15 (iain)<\/b>Roofs.<\/p>

08\/12\/2023 10:00 (jane)<\/b>Chinatown - Lilian arranging access into flats next weekFitzrovia - Arranging for 18th and 19th December <\/p>

10\/12\/2023 14:00 (iain)<\/b>Roofs.<\/p>

19\/12\/2023 08:23 (iain)<\/b>Roofs.<\/p>

20\/12\/2023 08:21 (iain)<\/b>Roofs.<\/p>

16\/01\/2024 08:54 (iain)<\/b>Roofs.<\/p>

17\/01\/2024 08:13 (iain)<\/b>Roofs.<\/p>

30\/01\/2024 16:08 (jane)<\/b>Requested access for Thursday for the remainder of the roofs at Chinatown 5c Rupert court.3rd floor flat, 4 Gerrard st.5, 1a Gerrard Place.B, 25 Wardour st.Top bedroom, penthouse 36 Gerrard st.<\/p>

01\/02\/2024 13:43 (jane)<\/b>(Ticket Closed)<\/p>

04\/02\/2024 13:02 (iain)<\/b>Roofs.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58439","activity_ticket_id":"55074","ticket_reference":"HDT56159","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"lights are working ","ticket_address_1":"Georgina Cape Associates Ltd ","ticket_address_2":"29 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/23","activity_end":"2023-11-13 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67818","activity_notes":"lights are working broken fuse on our upper and middle floor, meaning the lights arent working. office open from 9.45 to 5.30 Monday ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 10:21 (System)<\/b>Ticket Created<\/p>

10\/11\/2023 10:22 (sandra)<\/b>access requested for Monday <\/p>

10\/11\/2023 10:33 (sandra)<\/b>Monday works the office will be open from 9.45am-5.30pm. <\/p>

14\/11\/2023 16:15 (alan)<\/b>Look at 3 emergency lights not working on staircase, fittings found to be faulty quote from replacement fittings to follow <\/p>

15\/11\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58440","activity_ticket_id":"55047","ticket_reference":"HDT56132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating not working in the livingroom\/kitchen","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/11\/23","activity_end":"2023-11-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67819","activity_notes":"MK is going to look at the underfloor heating and tenant wants a plank of wood removed from his hall way ( picture sent separately)this can be done Tuesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 09:07 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 16:26 (sandra)<\/b>Thursday with keys <\/p>

09\/11\/2023 10:57 (sandra)<\/b>requested access for Monday <\/p>

09\/11\/2023 14:03 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

10\/11\/2023 10:30 (sandra)<\/b>piece of wood to be removed Tuesday with keys <\/p>

10\/11\/2023 15:18 (iain)<\/b>Remove timber from common parts.<\/p>

15\/11\/2023 09:27 (michaelk)<\/b>Attended site to operate the heating manifold and confirm correct operation. Corrected the zone controls and explained the system to the tenant. 3hrs labour 155<\/p>

15\/11\/2023 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58441","activity_ticket_id":"55075","ticket_reference":"HDT56160","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15907 - Replacement light fittings following annual emergency lighting inspection ","ticket_address_1":"107 - 115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/23","activity_end":"2023-11-30 14:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67820","activity_notes":"Replacement light fittings following annual emergency lighting inspection ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 10:48 (sandra)<\/b>given Alan details to order materials <\/p>

15\/11\/2023 11:43 (sandra)<\/b>booked for Wednesday over three days <\/p>

22\/11\/2023 12:51 (sandra)<\/b>still on going <\/p>

22\/11\/2023 16:02 (alan)<\/b>Quoted works <\/p>

22\/11\/2023 16:02 (alan)<\/b>Quoted works <\/p>

27\/11\/2023 12:04 (sandra)<\/b>on going <\/p>

03\/12\/2023 20:35 (alan)<\/b>Quoted works <\/p>

03\/12\/2023 21:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58442","activity_ticket_id":"55076","ticket_reference":"HDT56161","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15901 - Float switch replacement ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/11\/23","activity_end":"2023-11-24 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67821","activity_notes":"Float switch replacement ","activity_timesheet":null,"ticket_notes_combined":"

10\/11\/2023 11:18 (jane)<\/b>Have instructed Wilson Pumps, awaiting a date <\/p>

10\/11\/2023 13:03 (jane)<\/b>Wilson pumps have ordered the partsAs soon as they have received them, they will be in touch to book in<\/p>

21\/11\/2023 10:49 (jane)<\/b>Requested access to attend on 24th November <\/p>

22\/11\/2023 12:03 (jane)<\/b>Confirmed attendance for 24th November - Engineers attending will be Duncan Mcleod 07983385084 and Adam Chalis - 07769677495 - Tap permit has been submitted <\/p>

24\/11\/2023 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58443","activity_ticket_id":"55077","ticket_reference":"HDT56162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/11\/23","activity_end":"2023-11-10 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67822","activity_notes":"list of works with keys 1) the front door of flat 3 has become very difficult to close. We need to slam the door to get it closed or it wont close. This is creating problems in the night waking tenants up.2) bath panel loose since it was worked on some months ago.Needs to be nailed or screwed back.3) handbasin tap is loose the in bathroom. It needs to be tightened up.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

10\/11\/2023 11:54 (sandra)<\/b>the first item should be done today. the others can wait until Monday with keys <\/p>

10\/11\/2023 15:18 (iain)<\/b>List of works.<\/p>

10\/11\/2023 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58444","activity_ticket_id":"55078","ticket_reference":"HDT56163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower mixer is leaking ","ticket_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2\/3rd Floor Flat, 9 Wardour Street ","cs_id":"436","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"436","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/23","activity_end":"2023-11-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67823","activity_notes":"shower mixer is leaking tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 12:01 (System)<\/b>Ticket Created<\/p>

10\/11\/2023 12:02 (sandra)<\/b>today with tenant for access <\/p>

10\/11\/2023 14:33 (michaelk)<\/b>Attended site to inspect the leaking shower mixer. A replacement mixer will be required due to it being more cost effective to replace. 1hr labour 55.Will quote to replace.<\/p>

10\/11\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58445","activity_ticket_id":"55079","ticket_reference":"HDT56164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15912 - replacement mixer tap","ticket_address_1":"Flat 2, 9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/23","activity_end":"2023-11-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67824","activity_notes":"replacement mixer tap9am on Wednesday 29th","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 16:26 (sandra)<\/b>information sent to MK to order tap <\/p>

15\/11\/2023 15:21 (sandra)<\/b>REQUESTED MONDAY FOR ACCESS <\/p>

16\/11\/2023 09:17 (sandra)<\/b>, tenant can give access at 3pm.<\/p>

16\/11\/2023 09:24 (sandra)<\/b>requested earlier start <\/p>

17\/11\/2023 11:13 (sandra)<\/b>chased Lilian for earlier time <\/p>

17\/11\/2023 15:54 (sandra)<\/b>lilian said knock at mid day and see if the tenant is home <\/p>

22\/11\/2023 12:54 (sandra)<\/b>knocked but no answer. Requested to reschedule for Friday<\/p>

23\/11\/2023 12:32 (sandra)<\/b>requested update for Friday for access <\/p>

23\/11\/2023 14:21 (sandra)<\/b>tenant requested next week. offered Tuesday morning awaiting confirmation <\/p>

24\/11\/2023 10:52 (sandra)<\/b>Wednesday 29th at 9am with tenant <\/p>

29\/11\/2023 16:50 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 05:52 (michaelk)<\/b>Completed the quoted work, replacing the faulty shower mixer. 3hrs labour plus materials, total 285 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58446","activity_ticket_id":"55080","ticket_reference":"HDT56165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the front door is not closing ","ticket_address_1":"Unit 13","ticket_address_2":"10 Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"Unit 13","cs_id":"2773","cs_address_2":"10 Newport Place","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"2773","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/23","activity_end":"2023-11-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67825","activity_notes":"the front door is not closing ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2023 16:31 (System)<\/b>Ticket Created<\/p>

11\/11\/2023 13:16 (roy)<\/b>Definitely need R&BVisited Friday night and with a bit of effort the door does close.Thought it was dragging on the floor door close as it is raised of the floor.Returned Saturday morning and removed the floor plate but it is actually dragging at the top. This is a glass door with a frame but is 10 foot high.Needs to be dropped down but not sure how.Would need a 2nd person in case door does drop.Floor closure may need new as well<\/p>

13\/11\/2023 10:08 (sandra)<\/b>brian to attend today <\/p>

15\/11\/2023 12:10 (sandra)<\/b>attended and quote to follow <\/p>

15\/11\/2023 13:03 (jane)<\/b>(Ticket Closed)<\/p>

15\/11\/2023 13:16 (sandra)<\/b>The floor spring and foundation box are corroded and the cladding at the top of the door is starting to lift up, there was nothing I could do on my own tonight.This door is on our quote No 2446 sent in August 23, for the floor spring to be replaced, I will send a revised quote just for this door.<\/p>

17\/11\/2023 15:59 (jane)<\/b>Opened door, removed cover plate found floor spring and foundation box badly corroded and clading lifting off at top of door, closed the door and took details for a report.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58447","activity_ticket_id":"55081","ticket_reference":"HDT56166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine Leak","ticket_address_1":"Flat 2","ticket_address_2":"43A Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/23","activity_end":"2023-11-12 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67826","activity_notes":"Washing Machine Leak: Washing machine seems to be some sort of issue with pump and is leaking. ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2023 10:43 (System)<\/b>Ticket Created<\/p>

12\/11\/2023 13:29 (roy)<\/b>Drained machine and cleaned out filter and checked outlet.Pumping out okRinse cycle and checked drainageAllok<\/p>

13\/11\/2023 08:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58448","activity_ticket_id":"55082","ticket_reference":"HDT56167","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace stainless steel push plate for extra wide one ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/23","activity_end":"2023-11-13 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67827","activity_notes":"replace stainless steel push plate for extra wide one picture sent separately ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 09:21 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 09:33 (sandra)<\/b>(Ticket Closed)<\/p>

13\/11\/2023 09:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2023 09:34 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58449","activity_ticket_id":"55083","ticket_reference":"HDT56168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door and flat door to be repaired ","ticket_address_1":"3rd\/4th Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/23","activity_end":"2023-11-13 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67828","activity_notes":"main door and flat door to be repaired Main door Closer is faulty and Flat door need adjustment\/repair due to forced entry.access with keys ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 09:27 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 09:28 (sandra)<\/b>access with keys <\/p>

13\/11\/2023 11:21 (sandra)<\/b>(Ticket Closed)<\/p>

13\/11\/2023 13:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2023 07:33 (iain)<\/b>Overhauled main front door lock and handle.<\/p>

14\/11\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58450","activity_ticket_id":"55080","ticket_reference":"HDT56165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the front door is not closing ","ticket_address_1":"Unit 13","ticket_address_2":"10 Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"Unit 13","cs_id":"2773","cs_address_2":"10 Newport Place","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"2773","ticket_status_code":"Gone To Quote","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"13\/11\/23","activity_end":"2023-11-13 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67829","activity_notes":"the front door is not closing ","activity_timesheet":null,"ticket_notes_combined":"

10\/11\/2023 16:31 (System)<\/b>Ticket Created<\/p>

11\/11\/2023 13:16 (roy)<\/b>Definitely need R&BVisited Friday night and with a bit of effort the door does close.Thought it was dragging on the floor door close as it is raised of the floor.Returned Saturday morning and removed the floor plate but it is actually dragging at the top. This is a glass door with a frame but is 10 foot high.Needs to be dropped down but not sure how.Would need a 2nd person in case door does drop.Floor closure may need new as well<\/p>

13\/11\/2023 10:08 (sandra)<\/b>brian to attend today <\/p>

15\/11\/2023 12:10 (sandra)<\/b>attended and quote to follow <\/p>

15\/11\/2023 13:03 (jane)<\/b>(Ticket Closed)<\/p>

15\/11\/2023 13:16 (sandra)<\/b>The floor spring and foundation box are corroded and the cladding at the top of the door is starting to lift up, there was nothing I could do on my own tonight.This door is on our quote No 2446 sent in August 23, for the floor spring to be replaced, I will send a revised quote just for this door.<\/p>

17\/11\/2023 15:59 (jane)<\/b>Opened door, removed cover plate found floor spring and foundation box badly corroded and clading lifting off at top of door, closed the door and took details for a report.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58451","activity_ticket_id":"55084","ticket_reference":"HDT56169","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meter read","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.1","cs_id":"1226","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1226","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/23","activity_end":"2023-11-14 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67830","activity_notes":"Could you please get the meter readings for the flat above?I will also need the water reads, the meter is outside in the pavement.15M604531 - water meter FOR TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 10:25 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 10:26 (sandra)<\/b>TO BE SENT TUESDAY <\/p>

14\/11\/2023 13:52 (alan)<\/b>Take photos of meters please see attached <\/p>

14\/11\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58452","activity_ticket_id":"55085","ticket_reference":"HDT56170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"brown water from underneath the oven ","ticket_address_1":"3rd floor flat-21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/23","activity_end":"2023-11-13 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67831","activity_notes":"brown water from underneath the oven with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 10:31 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:29 (travis)<\/b>Found leak to be a weeping isolation valve below the sink area, tightened up valve and tested, weeping stopped, replaced kick board , door and tenant items into cupboard.<\/p>

13\/11\/2023 11:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58453","activity_ticket_id":"54909","ticket_reference":"HDT55994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15883 - Redecoration","ticket_address_1":"104 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"104 Shaftesbury Avenue ","cs_id":"2731","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2731","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/11\/23","activity_end":"2023-11-15 08:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67832","activity_notes":"Redecorationto be finished ASAP","activity_timesheet":null,"ticket_notes_combined":"

27\/10\/2023 11:56 (sandra)<\/b>booked for Monday if it stays dry <\/p>

06\/11\/2023 13:03 (travis)<\/b>Pre decoration works to shutter <\/p>

07\/11\/2023 10:45 (travis)<\/b>Decoration to shutter.<\/p>

10\/11\/2023 11:46 (travis)<\/b>Finished off decoration and removed bollards.<\/p>

10\/11\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>

13\/11\/2023 10:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2023 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58454","activity_ticket_id":"55086","ticket_reference":"HDT56171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15913 - repair of door frame to flat door ","ticket_address_1":"3rd\/4th Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/23","activity_end":"2023-11-13 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67833","activity_notes":"repair of door frame to flat door - quoted works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 11:22 (sandra)<\/b>attending this afternoon <\/p>

14\/11\/2023 07:34 (iain)<\/b>Repair to flat door frame.<\/p>

14\/11\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58455","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/11\/23","activity_end":"2023-11-15 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67834","activity_notes":"Please accept my apologies on this as the client has now requested to repaint this flat.Please proceed with only one coat of paint throughout the entire flat skirting and windowsills included. Regrout where needed in the kitchen and make good the plinths at the base of the islandWe should get everything done by the 22ndFLAT IS VACANT SO YOU CAN USE KEYS ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58456","activity_ticket_id":"55088","ticket_reference":"HDT56173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen sink has become detached from work top ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/23","activity_end":"2023-11-13 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67835","activity_notes":"kitchen sink has become detached from work top tenant home until 3pm and after 3pm you can use keys today ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 11:59 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:59 (sandra)<\/b>Until 3pm the tenant can provide access, after we need to collect keys<\/p>

13\/11\/2023 13:49 (travis)<\/b>Repairs to kitchen sink.<\/p>

13\/11\/2023 14:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58457","activity_ticket_id":"55089","ticket_reference":"HDT56174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15911 - Maintenance, flooring and redecoration ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/12\/23","activity_end":"2023-12-01 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67836","activity_notes":"KEYS FROM SECURITY To allow for a decorating team to attend the above site and carry out all necessary protection works as required. To remove all hooks and fixings and carry out all necessary preparation works to ceilings and walls as required inclusive of water damaged area in hallway. Touch up and apply 1No full coat to all walls throughout and ceilings where required. To prepare woodwork where required and touch in with colour match as necessary. Remove all protection works and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 14:18 (sandra)<\/b>KEYS FROM SECURITY <\/p>

14\/11\/2023 15:13 (alan)<\/b>Ordered elements for tail rails and refix lights as needed <\/p>

14\/11\/2023 15:49 (iain)<\/b>List of works.<\/p>

15\/11\/2023 14:27 (sandra)<\/b>looking at property with MR on Thursday and then Dean will book in<\/p>

17\/11\/2023 09:06 (sandra)<\/b>date for painting to be arranged once Dean has spoken to MR<\/p>

22\/11\/2023 12:56 (sandra)<\/b>flooring being completed. Painting booked for 27th <\/p>

27\/11\/2023 15:26 (alan)<\/b>Replace elements in both tail rails <\/p>

29\/11\/2023 10:38 (sandra)<\/b>decorating will be finished by Friday night <\/p>

01\/12\/2023 09:57 (iain)<\/b>ITC"s.<\/p>

01\/12\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58458","activity_ticket_id":"55083","ticket_reference":"HDT56168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door and flat door to be repaired ","ticket_address_1":"3rd\/4th Floor Flat, 4 Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/11\/23","activity_end":"2023-11-13 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67837","activity_notes":"main door not locking ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 09:27 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 09:28 (sandra)<\/b>access with keys <\/p>

13\/11\/2023 11:21 (sandra)<\/b>(Ticket Closed)<\/p>

13\/11\/2023 13:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2023 07:33 (iain)<\/b>Overhauled main front door lock and handle.<\/p>

14\/11\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58459","activity_ticket_id":"55089","ticket_reference":"HDT56174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15911 - Maintenance, flooring and redecoration ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/11\/23","activity_end":"2023-11-27 18:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67838","activity_notes":"KEYS FROM SECURITY Maintenance, To allow for a competent maintenance engineer and a qualified 18th edition electrical engineer to attend above site and carry out general maintenance duties and localised repairs as directed to include: The installation of thermostat temperature controlled valves to towel rails in bathroomReinstatement of loose lights to ceiling in several locations For any major defects a report will be sent with further costs.","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 14:18 (sandra)<\/b>KEYS FROM SECURITY <\/p>

14\/11\/2023 15:13 (alan)<\/b>Ordered elements for tail rails and refix lights as needed <\/p>

14\/11\/2023 15:49 (iain)<\/b>List of works.<\/p>

15\/11\/2023 14:27 (sandra)<\/b>looking at property with MR on Thursday and then Dean will book in<\/p>

17\/11\/2023 09:06 (sandra)<\/b>date for painting to be arranged once Dean has spoken to MR<\/p>

22\/11\/2023 12:56 (sandra)<\/b>flooring being completed. Painting booked for 27th <\/p>

27\/11\/2023 15:26 (alan)<\/b>Replace elements in both tail rails <\/p>

29\/11\/2023 10:38 (sandra)<\/b>decorating will be finished by Friday night <\/p>

01\/12\/2023 09:57 (iain)<\/b>ITC"s.<\/p>

01\/12\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58460","activity_ticket_id":"55089","ticket_reference":"HDT56174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15911 - Maintenance, flooring and redecoration ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/23","activity_end":"2023-11-14 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67839","activity_notes":"KEYS FROM SECURITY Maintenance, redecoration 1) The realignment of wardrobe doors,Repair to waste to bathReplacement seal to shower screenRemoval and reinstatement of mastic seal to bath and aperture within tiled wallCleaning of discoloured tile in bathroomFor any major defects a report will be sent with further costs.","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 14:18 (sandra)<\/b>KEYS FROM SECURITY <\/p>

14\/11\/2023 15:13 (alan)<\/b>Ordered elements for tail rails and refix lights as needed <\/p>

14\/11\/2023 15:49 (iain)<\/b>List of works.<\/p>

15\/11\/2023 14:27 (sandra)<\/b>looking at property with MR on Thursday and then Dean will book in<\/p>

17\/11\/2023 09:06 (sandra)<\/b>date for painting to be arranged once Dean has spoken to MR<\/p>

22\/11\/2023 12:56 (sandra)<\/b>flooring being completed. Painting booked for 27th <\/p>

27\/11\/2023 15:26 (alan)<\/b>Replace elements in both tail rails <\/p>

29\/11\/2023 10:38 (sandra)<\/b>decorating will be finished by Friday night <\/p>

01\/12\/2023 09:57 (iain)<\/b>ITC"s.<\/p>

01\/12\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58461","activity_ticket_id":"55050","ticket_reference":"HDT56135","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15888 - Replacement flooring to kitchen ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/23","activity_end":"2023-11-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67840","activity_notes":"Replacement flooring to kitchen ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 15:28 (travis)<\/b>Kitchen floor, tiling works.<\/p>

17\/11\/2023 15:49 (travis)<\/b>Tiling works.<\/p>

20\/11\/2023 16:30 (travis)<\/b>Floor tiling works.<\/p>

20\/11\/2023 16:34 (michael)<\/b>(Ticket Closed)<\/p>

21\/11\/2023 15:44 (travis)<\/b>Returned to replace a slightly high tile in kitchen.<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58462","activity_ticket_id":"55090","ticket_reference":"HDT56175","ticket_client":"2123","client_name":"Hamptons ","ticket_title":"no hot water\/temperature has failed ","ticket_address_1":"Flat 13","ticket_address_2":"4 Steward Street ","ticket_town":"Lonodn ","ticket_county":null,"ticket_postcode":"E1 6FQ","cs_address_1":"Flat 13","cs_id":"626","cs_address_2":"4 Steward Street ","cs_town":"Lonodn ","cs_postcode":"E1 6FQ","ticket_client_site":"626","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/23","activity_end":"2023-11-15 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67841","activity_notes":"no hot water\/temperature has failed ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 15:27 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 15:32 (sandra)<\/b>emailed to attend Tuesday <\/p>

15\/11\/2023 09:34 (michaelk)<\/b>Attended site to inspect the reported shower problems. Found the shower running at a maximum of 35c and when adjusting not very responsive. Due to the ongoing problems with the cartridges I would recommend replacing the complete shower.Note; the boiler is approx 10 years old, so we would also recommend upgrading the boiler.Whist I was in the property the tenant also reported rain water ingress through the living room window.2hrs labour 105<\/p>

15\/11\/2023 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58463","activity_ticket_id":"55091","ticket_reference":"HDT56176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric heater in the front room is not working ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"1759","cs_address_2":"21-24 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1759","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/23","activity_end":"2023-11-23 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67842","activity_notes":"electric heater in the front room is not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 15:57 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 15:58 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

14\/11\/2023 15:11 (alan)<\/b>Looked at his bedroom, not working ordered 2 replacement heaters<\/p>

22\/11\/2023 16:01 (alan)<\/b>Replace faulty heaters in bedroom <\/p>

22\/11\/2023 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58464","activity_ticket_id":"55092","ticket_reference":"HDT56177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gap at bottom of main door needs a bristle brush or draught excluder fitted","ticket_address_1":"24 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"24 Wellington Street ","cs_id":"1708","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"1708","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/23","activity_end":"2023-11-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67843","activity_notes":"gap at bottom of main door needs a bristle brush or draught excluder fittedWe are currently experiencing pest issues in the unit and believe this gap may be the cause. photo sent separately ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 16:23 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 16:24 (sandra)<\/b>with keys Tuesday <\/p>

14\/11\/2023 11:57 (iain)<\/b>Supplied and fitted brush strips to main door.<\/p>

14\/11\/2023 12:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58465","activity_ticket_id":"55093","ticket_reference":"HDT56178","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L1 rear door to exit landing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/23","activity_end":"2023-11-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67844","activity_notes":"L1 rear door to exit landing sticking on frame ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 08:53 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 11:58 (iain)<\/b>Eased and adjusted 2st floor rear fire door.<\/p>

14\/11\/2023 12:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58466","activity_ticket_id":"55094","ticket_reference":"HDT56179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15914 - Removal of tenants electrical installation.","ticket_address_1":"104 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"104 Shaftesbury Avenue","cs_id":"2774","cs_address_2":"","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2774","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/23","activity_end":"2023-11-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67845","activity_notes":"Removal of tenants electrical installation.","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 14:18 (sandra)<\/b>attended 15th and finishing 16th<\/p>

16\/11\/2023 19:35 (alan)<\/b>Quoted works <\/p>

17\/11\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58467","activity_ticket_id":"55095","ticket_reference":"HDT56180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flat needs a coat of paint throughout and ITC's ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"307","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"307","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/11\/23","activity_end":"2023-11-21 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67846","activity_notes":"flat needs a coat of paint throughout vacant from the 15th ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 09:31 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 10:23 (sandra)<\/b>Vacant from the 15th<\/p>

15\/11\/2023 13:02 (sandra)<\/b>booked for 16th can you also look at the shelf in the middle wardrobe in the bedroom <\/p>

17\/11\/2023 07:36 (iain)<\/b>ITC's.<\/p>

20\/11\/2023 11:58 (sandra)<\/b>list of completed jobs attached to file <\/p>

21\/11\/2023 07:27 (iain)<\/b>ITC's.<\/p>

21\/11\/2023 10:24 (alan)<\/b>Repair light under kitchen cupboard <\/p>

22\/11\/2023 13:06 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:45 (korweb)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58468","activity_ticket_id":"55048","ticket_reference":"HDT56133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic) - vacant unit ","ticket_address_1":"104 Shaftesbury Avenue","ticket_address_2":null,"ticket_town":"London","ticket_county":"W1D 5EQ","ticket_postcode":null,"cs_address_1":"104 Shaftesbury Avenue","cs_id":"2764","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"2764","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/23","activity_end":"2023-11-16 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67847","activity_notes":"EICR (NICEic) - vacant unit ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 09:45 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 09:52 (sandra)<\/b>Thursday with keys - vacant unit <\/p>

13\/11\/2023 12:37 (alan)<\/b>Electrical inspection Awaiting further instruction on tenant installed electrical<\/p>

13\/11\/2023 13:29 (michael)<\/b>(Ticket Closed)<\/p>

14\/11\/2023 09:06 (michael)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2023 14:18 (sandra)<\/b>attended today and finishing tomorrow 16th<\/p>

16\/11\/2023 19:34 (alan)<\/b>Electrical inspection <\/p>

17\/11\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>

11\/01\/2024 09:28 (System)<\/b>NIC Sent<\/p>

11\/01\/2024 09:28 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58469","activity_ticket_id":"55095","ticket_reference":"HDT56180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flat needs a coat of paint throughout and ITC's ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"307","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"307","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/23","activity_end":"2023-11-22 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67848","activity_notes":"inter-tenancy checks and the property will be vacant from 15th booked 16thcan you look at the shelf in the middle wardrobe in the bedroom","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 09:31 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 10:23 (sandra)<\/b>Vacant from the 15th<\/p>

15\/11\/2023 13:02 (sandra)<\/b>booked for 16th can you also look at the shelf in the middle wardrobe in the bedroom <\/p>

17\/11\/2023 07:36 (iain)<\/b>ITC's.<\/p>

20\/11\/2023 11:58 (sandra)<\/b>list of completed jobs attached to file <\/p>

21\/11\/2023 07:27 (iain)<\/b>ITC's.<\/p>

21\/11\/2023 10:24 (alan)<\/b>Repair light under kitchen cupboard <\/p>

22\/11\/2023 13:06 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:45 (korweb)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58470","activity_ticket_id":"55096","ticket_reference":"HDT56181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/11\/23","activity_end":"2023-11-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67849","activity_notes":"Inter-tenancy checksTo be done Wednesday 15th","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 10:41 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 10:42 (sandra)<\/b>to be done Tuesday 15th<\/p>

15\/11\/2023 11:45 (iain)<\/b>ITC's.<\/p>

15\/11\/2023 14:32 (alan)<\/b>Repair loose connection in fuse spur and leave heater working<\/p>

15\/11\/2023 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58471","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/23","activity_end":"2023-11-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67850","activity_notes":"vacant -can you secure the socket in the boiler cupboardtoilet seat is wrong shape can it be replaced.also ITC's to be done 1)Sorry The 3rd floor bedroom double doors does not open. pictures sent separately","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58472","activity_ticket_id":"55097","ticket_reference":"HDT56182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"walls within unit ","ticket_address_1":"104 Shaftesbury ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/11\/23","activity_end":"2023-11-16 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67851","activity_notes":"to proceed and all walls within not with cladding to be repaired and painted asap which is the sections closest to the entrance on the inside 3697 code to shutter","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 11:25 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 11:27 (sandra)<\/b>3697vacant with keys <\/p>

15\/11\/2023 14:26 (sandra)<\/b>attending today and finishing 16th <\/p>

16\/11\/2023 11:51 (dean)<\/b>Done190.00<\/p>

16\/11\/2023 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58473","activity_ticket_id":"55089","ticket_reference":"HDT56174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15911 - Maintenance, flooring and redecoration ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/11\/23","activity_end":"2023-11-24 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67852","activity_notes":"1) To allow for a competent maintenance engineer and a qualified 18th edition electrical engineer toattend above site and carry out general maintenance duties and localised repairs as directed to include:The installation of thermostat temperature controlled valves to towel rails in bathroomReinstatement of loose lights to ceiling in several locationsThe realignment of wardrobe doors,Repair to waste to bathReplacement seal to shower screenRemoval and reinstatement of mastic seal to bath and aperture within tiled wallCleaning of discoloured tile in bathroomFor any major defects a report will be sent with further costs..2) To allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To remove all hooks and fixings and carry out all necessary preparation works to ceilings and walls asrequired inclusive of water damaged area in hallway.Touch up and apply 1No full coat to all walls throughout and ceilings where required.To prepare woodwork where required and touch in with colour match as necessary.Remove all protection works and clean site on completion.3) To allow to attend the above site with all necessary plant and materials and carry out protection worksas required.To use a light chemical solution to strip back existing flooring. Sand through various grits to a fine finish,thoroughly vacuum and prepare.Apply one coat of primer followed by three coats of water based quick drying, high traffic clear top seal,and buff between coats as necessary.Remove all protection works and clean through on completion.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 14:18 (sandra)<\/b>KEYS FROM SECURITY <\/p>

14\/11\/2023 15:13 (alan)<\/b>Ordered elements for tail rails and refix lights as needed <\/p>

14\/11\/2023 15:49 (iain)<\/b>List of works.<\/p>

15\/11\/2023 14:27 (sandra)<\/b>looking at property with MR on Thursday and then Dean will book in<\/p>

17\/11\/2023 09:06 (sandra)<\/b>date for painting to be arranged once Dean has spoken to MR<\/p>

22\/11\/2023 12:56 (sandra)<\/b>flooring being completed. Painting booked for 27th <\/p>

27\/11\/2023 15:26 (alan)<\/b>Replace elements in both tail rails <\/p>

29\/11\/2023 10:38 (sandra)<\/b>decorating will be finished by Friday night <\/p>

01\/12\/2023 09:57 (iain)<\/b>ITC"s.<\/p>

01\/12\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58474","activity_ticket_id":"55089","ticket_reference":"HDT56174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15911 - Maintenance, flooring and redecoration ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/11\/23","activity_end":"2023-11-24 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67853","activity_notes":"1) To allow for a competent maintenance engineer and a qualified 18th edition electrical engineer toattend above site and carry out general maintenance duties and localised repairs as directed to include:The installation of thermostat temperature controlled valves to towel rails in bathroomReinstatement of loose lights to ceiling in several locationsThe realignment of wardrobe doors,Repair to waste to bathReplacement seal to shower screenRemoval and reinstatement of mastic seal to bath and aperture within tiled wallCleaning of discoloured tile in bathroomFor any major defects a report will be sent with further costs..2) To allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To remove all hooks and fixings and carry out all necessary preparation works to ceilings and walls asrequired inclusive of water damaged area in hallway.Touch up and apply 1No full coat to all walls throughout and ceilings where required.To prepare woodwork where required and touch in with colour match as necessary.Remove all protection works and clean site on completion.3) To allow to attend the above site with all necessary plant and materials and carry out protection worksas required.To use a light chemical solution to strip back existing flooring. Sand through various grits to a fine finish,thoroughly vacuum and prepare.Apply one coat of primer followed by three coats of water based quick drying, high traffic clear top seal,and buff between coats as necessary.Remove all protection works and clean through on completion.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 14:18 (sandra)<\/b>KEYS FROM SECURITY <\/p>

14\/11\/2023 15:13 (alan)<\/b>Ordered elements for tail rails and refix lights as needed <\/p>

14\/11\/2023 15:49 (iain)<\/b>List of works.<\/p>

15\/11\/2023 14:27 (sandra)<\/b>looking at property with MR on Thursday and then Dean will book in<\/p>

17\/11\/2023 09:06 (sandra)<\/b>date for painting to be arranged once Dean has spoken to MR<\/p>

22\/11\/2023 12:56 (sandra)<\/b>flooring being completed. Painting booked for 27th <\/p>

27\/11\/2023 15:26 (alan)<\/b>Replace elements in both tail rails <\/p>

29\/11\/2023 10:38 (sandra)<\/b>decorating will be finished by Friday night <\/p>

01\/12\/2023 09:57 (iain)<\/b>ITC"s.<\/p>

01\/12\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58475","activity_ticket_id":"55098","ticket_reference":"HDT56183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating and ITC's","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/11\/23","activity_end":"2023-11-22 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67854","activity_notes":"decorating and ITC's booked for 22nd with keys This is a studio flat with a bathroomNeed to start the reds on the 22nd","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 11:56 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 11:56 (sandra)<\/b>redecs to be started on 22nd <\/p>

14\/11\/2023 12:03 (sandra)<\/b>property becomes vacant on 22nd <\/p>

15\/11\/2023 15:48 (sandra)<\/b>booked for 22nd <\/p>

22\/11\/2023 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58476","activity_ticket_id":"55098","ticket_reference":"HDT56183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decorating and ITC's","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/23","activity_end":"2023-11-22 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67855","activity_notes":"becomes vacant on 22nd decorating and ITC'sCan we arrange for the above a coat of paint throughout as well as the inter tenancy checks?This is a studio flat with a bathroomNeed to start the reds on the 22nd","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 11:56 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 11:56 (sandra)<\/b>redecs to be started on 22nd <\/p>

14\/11\/2023 12:03 (sandra)<\/b>property becomes vacant on 22nd <\/p>

15\/11\/2023 15:48 (sandra)<\/b>booked for 22nd <\/p>

22\/11\/2023 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58477","activity_ticket_id":"55099","ticket_reference":"HDT56184","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"large plate to be fitted to the door ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/23","activity_end":"2023-12-08 09:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67856","activity_notes":"large plate to be fitted to the door ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 12:33 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 13:10 (jane)<\/b>Finger Plate on order This item will be sent directly from the manufacturer in 10 days<\/p>

23\/11\/2023 11:37 (sandra)<\/b>large plate to be fitted Friday if paint is dry.<\/p>

24\/11\/2023 14:34 (sandra)<\/b>new plate to be sourced that has rounded corners and sunken screws<\/p>

01\/12\/2023 16:48 (sandra)<\/b>new plate ordered 10 days lead time <\/p>

05\/12\/2023 10:19 (sandra)<\/b>booked for Friday <\/p>

05\/12\/2023 12:11 (sandra)<\/b>John just wants the push plate delivered as he is happy with the door ATM without it<\/p>

07\/12\/2023 17:03 (travis)<\/b>Delivery of steel finger plate.<\/p>

08\/12\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58478","activity_ticket_id":"55100","ticket_reference":"HDT56185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"646","cs_address_2":"38 William IV Street ","cs_town":"LONDON ","cs_postcode":"WC2","ticket_client_site":"646","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/23","activity_end":"2023-11-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67857","activity_notes":"ITC'sInter-tenantcy checks vacant from 21st ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 12:46 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 10:34 (sandra)<\/b>vacant from 21st <\/p>

22\/11\/2023 12:59 (sandra)<\/b>booked to start on 22nd <\/p>

22\/11\/2023 16:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58479","activity_ticket_id":"55101","ticket_reference":"HDT56186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a lot of the lighting is out on the 2nd floor ","ticket_address_1":"Second Floor Office, 21\/22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1050","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"1050","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/23","activity_end":"2023-11-15 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67858","activity_notes":"a lot of the lighting is out on the 2nd floor can we attend today to take a look ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 12:49 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 12:49 (sandra)<\/b>Would it be possible to attend to this today as the tenant is quite disgruntled.<\/p>

15\/11\/2023 06:50 (alan)<\/b>Investigate lights not working in office Found in common parts cupboard below tenants distribution board the key switch for the tenants emergency lights to have been left off Label key switch so that when the common parts are being tested the tenants will not be switched off by mistake <\/p>

15\/11\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58480","activity_ticket_id":"55102","ticket_reference":"HDT56187","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15861 - Redecoration works and replacement carpet tiles ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/02\/24","activity_end":"2024-02-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67859","activity_notes":"Redecoration works and replacement carpet tiles ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 13:21 (jane)<\/b>Client has said Please come back to us with proposed dates so we can inform the tenants. We will then send a permit for each building so you can provide the RAMS.Also this is to remove and install signage.<\/p>

05\/12\/2023 12:03 (michael)<\/b>Trade Carpets: Quote 14,100<\/p>

05\/01\/2024 13:28 (jane)<\/b>Redecoration works commencing on 29th January for approximately two weeks <\/p>

05\/01\/2024 14:44 (jane)<\/b>Re-arranged to commence redecoration from 15th January <\/p>

23\/01\/2024 10:22 (sandra)<\/b>Dean to finish by 31st Jan <\/p>

01\/02\/2024 16:27 (jane)<\/b>Installation of the Bolon flooring commencing Monday 12th February 2024<\/p>

23\/02\/2024 16:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58481","activity_ticket_id":"55103","ticket_reference":"HDT56188","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15819 - Redecoration and new carpet tiles to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"121 Long Acre ","cs_id":"1858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/01\/24","activity_end":"2024-01-08 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67860","activity_notes":"Redecoration and new carpet tiles to common parts ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 13:22 (jane)<\/b>Client has said : Please come back to us with proposed dates so we can inform the tenants. We will then send a permit for each building so you can provide the RAMS.Also this is to remove and install signage.<\/p>

05\/12\/2023 12:04 (michael)<\/b>Trade Carpets quote: 8950<\/p>

07\/12\/2023 09:36 (jane)<\/b>Redecoration works will be commencing on Monday 11th December 2023Flooring is to be installed from Tuesday 2nd January 2024 <\/p>

05\/01\/2024 13:28 (jane)<\/b>Carpeting being completed by end of today, remainder of decoration works to be completed by end of next week <\/p>

16\/01\/2024 08:44 (dean)<\/b>Done <\/p>

22\/01\/2024 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58482","activity_ticket_id":"55104","ticket_reference":"HDT56189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15891 - Replacement kitchen ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/24","activity_end":"2024-02-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67861","activity_notes":"Replacement kitchen Works commencing or Monday 26th February - Management keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 15:50 (sandra)<\/b>MR aware <\/p>

22\/02\/2024 14:37 (jane)<\/b>Requested if we could commence with the removal and kitchen replacement from Monday 26th February, awaiting a reply <\/p>

23\/02\/2024 09:32 (jane)<\/b>Confirmed access for Monday 26th February - To collect Management Keys, works will take approximately 4 days to complete<\/p>

23\/02\/2024 10:19 (jane)<\/b>Cooker and fridge being delivered to 15 Little Newport Street on Wednesday 28th February between 10am and 2pm, AO have Travis's number as a contact <\/p>

26\/02\/2024 15:50 (travis)<\/b>New kitchen works.<\/p>

27\/02\/2024 15:45 (travis)<\/b>New kitchen works.<\/p>

28\/02\/2024 15:15 (alan)<\/b>Help Travis take new appliances upstairs to flat<\/p>

28\/02\/2024 15:45 (travis)<\/b>New kitchen works.<\/p>

29\/02\/2024 17:22 (travis)<\/b>New kitchen works <\/p>

01\/03\/2024 13:58 (jane)<\/b>Cooker Hood on order - awaiting confirmation of when it will be dispatched <\/p>

04\/03\/2024 06:25 (travis)<\/b>Kitchen works, collection and fitting of final handle.<\/p>

04\/03\/2024 06:53 (alan)<\/b>Install new circuit for cooker To return and install extractor once in (ordered by office)<\/p>

05\/03\/2024 09:15 (michaelk)<\/b>Completed kitchen plumbing installation. 4hrs labour plus parts, total 249.80 ex vat.<\/p>

06\/03\/2024 07:59 (dean)<\/b>Done 110.00<\/p>

07\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58483","activity_ticket_id":"55105","ticket_reference":"HDT56190","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"Flat 26 is having issues with their sink ","ticket_address_1":"Flat 25 & 26","ticket_address_2":"Barrydene","ticket_town":"London","ticket_county":null,"ticket_postcode":"N20 9HG","cs_address_1":"Flat 25 & 26","cs_id":"2438","cs_address_2":"Barrydene","cs_town":"London","cs_postcode":"N20 9HG","ticket_client_site":"2438","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/23","activity_end":"2023-11-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67862","activity_notes":"Flat 26 is having issues with their sink water isn't drainingbetween 8 - 9 am on Wednesday with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 14:42 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 14:44 (sandra)<\/b>Wednesday 8 - 9am with tenant for access <\/p>

15\/11\/2023 16:09 (roy)<\/b>Main stack blocked in garage. This was cleared 3 weeks ago by a different company.THIS NEEDS TO BE DESCALED.Have managed to put a rod through but this will block up again.Once cleared then went inside flat to unblock all their kitchen waste to main stack.Checked and flowing beautifully.This will block up again due to main stack being partially blocked.<\/p>

16\/11\/2023 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58484","activity_ticket_id":"54904","ticket_reference":"HDT55989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water is leaking into the dishwasher and out onto the floor ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/11\/23","activity_end":"2023-11-15 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67863","activity_notes":"water is leaking into the dishwasher and out onto the floor could be a blocked pipe ","activity_timesheet":null,"ticket_notes_combined":"

26\/10\/2023 09:25 (System)<\/b>Ticket Created<\/p>

26\/10\/2023 09:25 (sandra)<\/b>waiting on access for today <\/p>

26\/10\/2023 09:26 (sandra)<\/b>confirmed for 12 today with tenant <\/p>

26\/10\/2023 11:28 (sandra)<\/b>Lilian has cancelled and rebooked for Friday at Noon <\/p>

30\/10\/2023 09:26 (sandra)<\/b>iain to update <\/p>

30\/10\/2023 09:54 (iain)<\/b>Isolated dishwasher. Seals look perished. Repairaid required.<\/p>

30\/10\/2023 11:05 (sandra)<\/b>requested appointment <\/p>

30\/10\/2023 12:12 (sandra)<\/b>sent pictures to Repairaid to see if they can order the seals before the visit <\/p>

01\/11\/2023 10:57 (sandra)<\/b>The price for both seals is 99.63 incl. VAT, and installation charge is 100 incl. VAT, <\/p>

01\/11\/2023 10:57 (sandra)<\/b>waiting on delivery and date to fit <\/p>

07\/11\/2023 14:56 (sandra)<\/b>Could we book a visit for Friday, 10\/11, between 12pm and 4pm? <\/p>

07\/11\/2023 15:46 (sandra)<\/b>requested access for Friday 12 - 4pm <\/p>

08\/11\/2023 10:18 (sandra)<\/b>rescheduled for Wednesday 15th <\/p>

10\/11\/2023 12:17 (sandra)<\/b>confirmed for Wednesday 15th<\/p>

10\/11\/2023 12:18 (sandra)<\/b>waiting to hear whether tenant is at home <\/p>

14\/11\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>

14\/11\/2023 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/11\/2023 15:05 (sandra)<\/b>access with tenant <\/p>

17\/11\/2023 11:45 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2023 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/11\/2023 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58485","activity_ticket_id":"55106","ticket_reference":"HDT56191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water and no electrics ","ticket_address_1":"Top Floor Flat, 48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor Flat","cs_id":"112","cs_address_2":"48 Chandos Place ","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/23","activity_end":"2023-11-14 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67864","activity_notes":"no water and no electrics ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 15:42 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 15:57 (alan)<\/b>On arrival Gentwell had already switched the water back onto the flatSwitch on distribution board replaced 3 blown lamps and left working Please note cold water on mixer tap in kitchen not turning on, tap needs replacement <\/p>

15\/11\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58486","activity_ticket_id":"55107","ticket_reference":"HDT56192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Power loss to building:","ticket_address_1":"13 New Row","ticket_address_2":"","ticket_town":"Lonson","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/23","activity_end":"2023-11-15 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67865","activity_notes":"No lighting in all flats ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 09:26 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 12:01 (roy)<\/b>No number to call tenant but on arrival found it was an external problem and UK Power Networks was in road digging it up<\/p>

15\/11\/2023 12:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58487","activity_ticket_id":"55108","ticket_reference":"HDT56193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Toilet","ticket_address_1":"Flat 3","ticket_address_2":"10 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/23","activity_end":"2023-11-15 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67866","activity_notes":"Blocked Toilet","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 09:28 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 10:58 (jane)<\/b>(Ticket Closed)<\/p>

15\/11\/2023 12:13 (roy)<\/b>Attended site before 7.30 as tenant suppose to be home.No accessCalled helpdesk but tenant not answering phone.Had to leave due to appointment.Helpdesk called and said tenant home as had to use toilet elsewhere.Unable to return for a few hours due to appointment <\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58488","activity_ticket_id":"55051","ticket_reference":"HDT56136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"moldy rubber door seals ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/23","activity_end":"2023-11-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67867","activity_notes":"moldy rubber door seals COLLECT KEYS FOR REPAIRAID WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2023 11:59 (System)<\/b>Ticket Created<\/p>

08\/11\/2023 12:00 (sandra)<\/b>waiting on pictures of machine <\/p>

08\/11\/2023 16:26 (sandra)<\/b>sent to RA to order <\/p>

08\/11\/2023 16:37 (sandra)<\/b>Please find the quote below:Door Seal - 127.14inclVAT Labour - 100inclVAT <\/p>

08\/11\/2023 16:37 (sandra)<\/b>ordered and awaiting appointment to fit <\/p>

13\/11\/2023 15:02 (sandra)<\/b>rubber seals to be fitted on Wednesday 15th 12 - 4pm <\/p>

15\/11\/2023 16:09 (roy)<\/b>With Repair Aid<\/p>

15\/11\/2023 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58489","activity_ticket_id":"55109","ticket_reference":"HDT56194","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/23","activity_end":"2023-11-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67868","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 09:50 (jane)<\/b>Attending today and tomorrow 15th and 16th November <\/p>

15\/11\/2023 15:50 (travis)<\/b>Maintenance works.<\/p>

16\/11\/2023 16:05 (travis)<\/b>Maintenance works.<\/p>

16\/11\/2023 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58490","activity_ticket_id":"55110","ticket_reference":"HDT56195","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2 x toilet mixer taps and blocked sink","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/11\/23","activity_end":"2023-11-16 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67869","activity_notes":"2 toilets whereby the mixer tap is stuck in position and will not move. Additionally, 3rd floor disabled toilet - sink next to mirror is blocked. ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 10:05 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 10:06 (sandra)<\/b>booked for 6.30 Thursday <\/p>

16\/11\/2023 08:49 (michaelk)<\/b>Attended site to inspect reported faults. The basin waste was removed and cleaned with a new seal fitted. The basin taps, although I managed to loosen one, both require replacing. A quote to replace them will be forwarded. 2hrs labour 105<\/p>

16\/11\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58491","activity_ticket_id":"55096","ticket_reference":"HDT56181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/23","activity_end":"2023-11-15 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67870","activity_notes":"Can you look at the radiator in the bathroom which is not workingIAIN IS THERE To be done Wednesday 15th","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 10:41 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 10:42 (sandra)<\/b>to be done Tuesday 15th<\/p>

15\/11\/2023 11:45 (iain)<\/b>ITC's.<\/p>

15\/11\/2023 14:32 (alan)<\/b>Repair loose connection in fuse spur and leave heater working<\/p>

15\/11\/2023 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58492","activity_ticket_id":"55111","ticket_reference":"HDT56196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 7","ticket_address_2":"Coopers House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/11\/23","activity_end":"2023-11-21 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67871","activity_notes":"list of works: see attached pics, (Sent separately) please fill all cracks and check if there are any others in the flat.Booked for Monday 9.30 with tenant ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2023 11:10 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 11:13 (sandra)<\/b>BOOKED WITH TENANT FOR MONDAY AT 9.30<\/p>

20\/11\/2023 11:33 (sandra)<\/b>returning Tuesday to refit extractor above cooker to the ceiling <\/p>

21\/11\/2023 07:29 (iain)<\/b>Door handles.Blocked sink.Toilet roll holder.<\/p>

21\/11\/2023 07:30 (iain)<\/b>Returning 21st to refix fan.<\/p>

21\/11\/2023 12:09 (alan)<\/b>Refix extractor hood cover<\/p>

22\/11\/2023 07:12 (iain)<\/b>Extractor\/light.<\/p>

22\/11\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58493","activity_ticket_id":"55111","ticket_reference":"HDT56196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 7","ticket_address_2":"Coopers House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/23","activity_end":"2023-11-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67872","activity_notes":"list of works: MONDAY 9.30 loose fan above the stove- Check and reinstate all loose doorknobs- the blocked drain in the bathroomIf the tenant report any other issues which is not on the list, please proceed.Quote if replacement parts are required.","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 11:10 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 11:13 (sandra)<\/b>BOOKED WITH TENANT FOR MONDAY AT 9.30<\/p>

20\/11\/2023 11:33 (sandra)<\/b>returning Tuesday to refit extractor above cooker to the ceiling <\/p>

21\/11\/2023 07:29 (iain)<\/b>Door handles.Blocked sink.Toilet roll holder.<\/p>

21\/11\/2023 07:30 (iain)<\/b>Returning 21st to refix fan.<\/p>

21\/11\/2023 12:09 (alan)<\/b>Refix extractor hood cover<\/p>

22\/11\/2023 07:12 (iain)<\/b>Extractor\/light.<\/p>

22\/11\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58494","activity_ticket_id":"55112","ticket_reference":"HDT56197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and minor repairs ","ticket_address_1":"Flat 3 ","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"2485","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2485","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/11\/23","activity_end":"2023-11-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67873","activity_notes":"ITC's and minor repairs New tenant move date : 30th Nov.23nd with keys ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 12:04 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 12:54 (sandra)<\/b>17th with keys <\/p>

20\/11\/2023 07:13 (iain)<\/b>ITC's.<\/p>

22\/11\/2023 13:01 (sandra)<\/b>booked 23rd with keys <\/p>

24\/11\/2023 08:05 (iain)<\/b>ITC's.<\/p>

24\/11\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58495","activity_ticket_id":"55113","ticket_reference":"HDT56198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and redecs ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/11\/23","activity_end":"2023-11-21 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67874","activity_notes":"ITC's and redecs 21st now The tenant is to return keys on the 20th morning. New tenant - 23rd Novplease book this in on the 21st instead. The tenant is returning keys on Monday later in the afternoon.Please inform Dean to collect keys from security on duty.The bathroom ceiling paint is flaky, and I can see mold building up.Please redecorate where necessary.Try not to repaint the woodwork if it can be cleaned. I leave it to Dean's judgement","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2023 12:07 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 12:09 (sandra)<\/b>to go in with keys on the 20th at mid morning and new tenant will move in on 23rd <\/p>

17\/11\/2023 15:30 (sandra)<\/b>rescheduled for the morning of the 21st now <\/p>

21\/11\/2023 14:30 (alan)<\/b>Replace faulty mains powered smoke alarm in Hallway and replace various blown lamps as needed<\/p>

22\/11\/2023 07:14 (iain)<\/b>ITC's.<\/p>

22\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58496","activity_ticket_id":"55113","ticket_reference":"HDT56198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and redecs ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/23","activity_end":"2023-11-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67875","activity_notes":"ITC's and redecs 21st now The tenant is to return keys on the 20th morning. New tenant - 23rd Novplease book this in on the 21st instead. The tenant is returning keys on Monday later in the afternoon.ITC - Please include pictures of Electric & Gas meter readings. Check if he can find water meter in the street.Tenant reported under kitchen counter has come apart.Please provide a quote if replacement parts is required.","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 12:07 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 12:09 (sandra)<\/b>to go in with keys on the 20th at mid morning and new tenant will move in on 23rd <\/p>

17\/11\/2023 15:30 (sandra)<\/b>rescheduled for the morning of the 21st now <\/p>

21\/11\/2023 14:30 (alan)<\/b>Replace faulty mains powered smoke alarm in Hallway and replace various blown lamps as needed<\/p>

22\/11\/2023 07:14 (iain)<\/b>ITC's.<\/p>

22\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58497","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/23","activity_end":"2023-11-16 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67876","activity_notes":"vacant loose socket under boiler cupboard access with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58498","activity_ticket_id":"55114","ticket_reference":"HDT56199","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/15915 - fridge wiring needs to be changed ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/23","activity_end":"2023-11-22 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67877","activity_notes":"fridge wiring needs to be changed ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 13:05 (sandra)<\/b>sent to Alan to order parts <\/p>

17\/11\/2023 14:52 (sandra)<\/b>requested 22nd <\/p>

17\/11\/2023 15:03 (sandra)<\/b>confirmed for 22nd <\/p>

22\/11\/2023 11:37 (alan)<\/b>Quoted works <\/p>

22\/11\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58499","activity_ticket_id":"55115","ticket_reference":"HDT56200","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/15748 - replacement part under sink ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/23","activity_end":"2023-11-27 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67878","activity_notes":"replacement part under sink MONDAY AT 7.45 ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 13:11 (sandra)<\/b>sent to Mike to order parts <\/p>

20\/11\/2023 15:57 (sandra)<\/b>still waiting on delivery <\/p>

21\/11\/2023 11:08 (sandra)<\/b>Booked for Wednesday <\/p>

22\/11\/2023 11:44 (sandra)<\/b>BOOKED FOR 7.45 MONDAY <\/p>

28\/11\/2023 06:00 (michaelk)<\/b>Completed quotes works.<\/p>

28\/11\/2023 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58500","activity_ticket_id":"55116","ticket_reference":"HDT56201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reported several lights out ","ticket_address_1":"13a Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/23","activity_end":"2023-11-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67879","activity_notes":"reported several lights out Please could you attend and check with the tenant what lights need fixing? WITH KEYS THURSDAY ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 13:14 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 13:14 (sandra)<\/b>waiting on access <\/p>

15\/11\/2023 13:37 (sandra)<\/b>WITH KEYS THURSDAY <\/p>

16\/11\/2023 12:16 (alan)<\/b>Lights were reported in common parts as not working due to emergency light test was being carried out by others and the tenant was not awareAll lights in common parts have been checked and left working <\/p>

16\/11\/2023 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58501","activity_ticket_id":"55117","ticket_reference":"HDT56202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"floor in cabin needs repairing and toilet roll holder ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"1186","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1186","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/23","activity_end":"2023-11-29 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67880","activity_notes":"floor in security cabin needs repairing mens toilet roll holder to be refitted ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 13:17 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 13:18 (sandra)<\/b>BOOKED IN FOR FRIDAY <\/p>

17\/11\/2023 11:47 (sandra)<\/b>towel dispenser ordered and delivery in 2 - 3 days <\/p>

17\/11\/2023 12:34 (iain)<\/b>Floor and hand towel dispenser.<\/p>

17\/11\/2023 12:35 (iain)<\/b>Dispenser on order.<\/p>

20\/11\/2023 16:30 (sandra)<\/b>in reception being picked up Tuesday night <\/p>

22\/11\/2023 07:11 (iain)<\/b>Supplied and fitted new hand towel dispenser. Floor repairs to be carried out later in the week.<\/p>

22\/11\/2023 13:02 (sandra)<\/b>booked for Friday 24th for flooring <\/p>

26\/11\/2023 17:22 (iain)<\/b>Security cabin floor repairs.<\/p>

27\/11\/2023 12:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58502","activity_ticket_id":"55118","ticket_reference":"HDT56203","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/15705 - Monthly emergency lighting check and water temperature test to tea station ","ticket_address_1":"3rd Floor, Silverlight House","ticket_address_2":"6-8 Standard Place, Rivington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 3BE","cs_address_1":"3rd Floor, Silverlight House","cs_id":"2918","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2918","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/23","activity_end":"2023-11-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67881","activity_notes":"Monthly emergency lighting check and water temperature test to tea station For Friday 24th November at 9am ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 13:32 (jane)<\/b>For Friday 24th November at 9am <\/p>

24\/11\/2023 16:28 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2023 20:18 (alan)<\/b>Quoted works<\/p>

27\/11\/2023 14:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58503","activity_ticket_id":"55119","ticket_reference":"HDT56204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door not closing ","ticket_address_1":"62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/23","activity_end":"2023-11-15 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67882","activity_notes":"main front door not closing ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 14:14 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 15:51 (sandra)<\/b>attending today <\/p>

15\/11\/2023 16:18 (sandra)<\/b>There are 2 floor door locks but both are broken which then allows door to bounce out of lock because 2nd door is not secure.Checking with Foxes to see if they have a new one<\/p>

15\/11\/2023 17:26 (roy)<\/b>Broken floor shoot bolts which is causing the door to move and other door ten bounces out.Replaced shoot boltAll ok<\/p>

16\/11\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58504","activity_ticket_id":"55120","ticket_reference":"HDT56205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate high meter usage ","ticket_address_1":"39 King Street ","ticket_address_2":null,"ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/23","activity_end":"2023-11-23 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67883","activity_notes":"investigate high meter usage fault is the lights are switching off in common parts ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 14:35 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 14:37 (sandra)<\/b>attending today <\/p>

16\/11\/2023 06:02 (alan)<\/b>Investigate lights in common parts not switching off Fault found to be 2 movement sensors not working order replacements <\/p>

23\/11\/2023 12:14 (sandra)<\/b>booked to return today <\/p>

23\/11\/2023 12:41 (alan)<\/b>Replace 2 faulty movement sensors in common parts <\/p>

23\/11\/2023 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58505","activity_ticket_id":"55121","ticket_reference":"HDT56206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate high meter usage ","ticket_address_1":"25 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/23","activity_end":"2023-11-23 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67884","activity_notes":"investigate high meter usage fault is the lights are switching off in common parts ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 14:36 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 14:38 (sandra)<\/b>attending today <\/p>

16\/11\/2023 06:01 (alan)<\/b>Investigate lights in common parts not switching off Fault found to be 2 movement sensors not working order replacements <\/p>

23\/11\/2023 12:14 (sandra)<\/b>booked to return today <\/p>

23\/11\/2023 12:16 (alan)<\/b>Return to site and replace faulty movement sensor in common parts <\/p>

23\/11\/2023 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58506","activity_ticket_id":"55122","ticket_reference":"HDT56207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Top Floor Flat, 48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top Floor Flat","cs_id":"112","cs_address_2":"48 Chandos Place ","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/23","activity_end":"2023-11-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67885","activity_notes":"EICR (NICEic)booked 21st with keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 16:12 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 16:13 (sandra)<\/b>requested Tuesday 21st for access <\/p>

15\/11\/2023 16:15 (sandra)<\/b>collect keys for access - confirmed <\/p>

21\/11\/2023 12:16 (alan)<\/b>Electrical inspection <\/p>

21\/11\/2023 13:14 (jane)<\/b>(Ticket Closed)<\/p>

21\/11\/2023 14:06 (System)<\/b>NIC Sent<\/p>

21\/11\/2023 14:06 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58507","activity_ticket_id":"55123","ticket_reference":"HDT56208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hallway light is flickering ","ticket_address_1":"Flat 1A","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/24","activity_end":"2024-05-01 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67886","activity_notes":"hallway light is flickering ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 09:41 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 09:41 (sandra)<\/b>waiting on access <\/p>

16\/11\/2023 11:19 (sandra)<\/b>attending today <\/p>

16\/11\/2023 11:39 (alan)<\/b>Emergency light fitting in hallway found to be faulty Ordered replacement <\/p>

20\/11\/2023 15:32 (sandra)<\/b>emailed for access waiting for confirmation <\/p>

22\/11\/2023 15:40 (sandra)<\/b>waiting on confirmation for Monday <\/p>

27\/11\/2023 12:07 (sandra)<\/b>waiting on rescheduled date from client <\/p>

27\/11\/2023 15:11 (sandra)<\/b>Emailed for Wednesday, waiting on confirmation <\/p>

28\/11\/2023 12:22 (sandra)<\/b>emailed again for confirmation <\/p>

28\/11\/2023 12:34 (sandra)<\/b>Confirmed 29th PM with tenant <\/p>

06\/12\/2023 09:43 (sandra)<\/b>returning this week <\/p>

18\/12\/2023 11:57 (sandra)<\/b>Tenant will not reply for access. Asked Lilian to book for after xmas <\/p>

08\/01\/2024 11:19 (sandra)<\/b>chased access <\/p>

11\/01\/2024 14:46 (sandra)<\/b>emailed Lilian to see if there is any answer from the tenant and if she still wants to pursue it.<\/p>

11\/01\/2024 16:05 (sandra)<\/b>emailed for Tuesday 23rd <\/p>

15\/01\/2024 11:14 (sandra)<\/b>no reply <\/p>

23\/01\/2024 09:54 (sandra)<\/b>emailed Lilian as access has been difficult. Have asked if we can get in here any time soon <\/p>

23\/01\/2024 11:24 (sandra)<\/b>Lilian has advised to leave job open and she will come back to us when she has any contact from the tenant <\/p>

26\/01\/2024 10:33 (sandra)<\/b>(Placed On Hold) Lilian away for a month <\/p>

15\/03\/2024 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58508","activity_ticket_id":"55124","ticket_reference":"HDT56209","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you raise a job to investigate leak on the roof of 16-18 Shelton street.","ticket_address_1":"16-18 Shelton Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/23","activity_end":"2023-11-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67887","activity_notes":"Please can you raise a job to investigate leak on the roof of 16-18 Shelton street.","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 10:06 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 10:34 (sandra)<\/b>529604<\/p>

16\/11\/2023 11:35 (iain)<\/b>Investigate leak. Issue with water tank, Randall dealing with. Flashing on roof needs reinstating, quote supplied.<\/p>

16\/11\/2023 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58509","activity_ticket_id":"55125","ticket_reference":"HDT56210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in ceiling","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/23","activity_end":"2023-11-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67888","activity_notes":"leak in ceiling","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 10:22 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 10:34 (sandra)<\/b>813769<\/p>

16\/11\/2023 15:33 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 07:36 (iain)<\/b>Investigate leak. Westminster flats above.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58510","activity_ticket_id":"55126","ticket_reference":"HDT56211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/23","activity_end":"2023-11-16 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67889","activity_notes":"And there's a problem with the door of our restaurantIt doesn't turn off automaticallyThe customers get very cold.","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 10:33 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 10:35 (sandra)<\/b>813770<\/p>

17\/11\/2023 07:35 (iain)<\/b>Main doors.<\/p>

17\/11\/2023 07:35 (iain)<\/b>Twenty Twenty required to adjust doors.<\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st <\/p>

22\/11\/2023 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58511","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/23","activity_end":"2023-11-24 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67890","activity_notes":"vacant get keys main shower is not working only mixer tap ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58512","activity_ticket_id":"55127","ticket_reference":"HDT56212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3No lights out in common parts ","ticket_address_1":"28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/11\/23","activity_end":"2023-11-16 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67891","activity_notes":"3No lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 11:40 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 12:26 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

16\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58513","activity_ticket_id":"55128","ticket_reference":"HDT56213","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom fan and cooker hood ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82-84 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1367","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1367","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/23","activity_end":"2023-11-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67892","activity_notes":"bathroom fan and cooker hood #","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 11:53 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 11:53 (sandra)<\/b>Friday at 11am <\/p>

20\/11\/2023 13:56 (alan)<\/b> Look at extractor fans in bathroom and kitchen, not working. Both fans found to be faulty Quote to follow for replacement <\/p>

20\/11\/2023 14:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58514","activity_ticket_id":"55129","ticket_reference":"HDT56214","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"2 blinds are stuck","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/23","activity_end":"2023-11-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67893","activity_notes":"2 blinds are stuck one is stuck down and the other partially ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 12:23 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 12:24 (sandra)<\/b>requested Tuesday 21st at 8am <\/p>

21\/11\/2023 12:04 (travis)<\/b>Attended and found the roller blind to be non repairable,Two men would be required to replace this one due to size and height Dimensions are,W 1800mm,Drop 3600mm,Blackout blind in cream <\/p>

21\/11\/2023 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58515","activity_ticket_id":"55130","ticket_reference":"HDT56215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4.2","cs_id":"303","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"303","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/23","activity_end":"2023-11-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67894","activity_notes":"list of works:in the larger bedroom the rail needs to be replaced with the same sort that is in the smaller bedroom as it is too weak and bends in the middle the fire exit door has gaps around and needs draught excluder as the bedroom feels cold BOOKED FOR FRIDAY AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 12:27 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 12:27 (sandra)<\/b>LILIAN REQUESTED 9AM ON 17TH <\/p>

17\/11\/2023 12:37 (iain)<\/b>Draught proof fite exit door.Supplied and fitted wardrobe hanging rail.<\/p>

17\/11\/2023 14:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58516","activity_ticket_id":"55131","ticket_reference":"HDT56216","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"MDR\/JH\/15918 - Replacement fittings on staircase ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/11\/23","activity_end":"2023-11-27 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67895","activity_notes":"Replacement fittings on staircase To allow for a qualified 18th edition electrical engineer to attend the above site with all necessaryplant\/materials and access equipment.To carry out the safe isolation to the 3No faulty emergency light fittings on staircase, carefully removefittings as required and dispose of environmentally friendly.To supply and install new LED emergency light fittings and re-instate supply.Test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 12:59 (sandra)<\/b>sent to Alan to order parts <\/p>

23\/11\/2023 12:19 (sandra)<\/b>booked for Monday 27th <\/p>

27\/11\/2023 15:26 (alan)<\/b>Quoted works <\/p>

27\/11\/2023 15:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58517","activity_ticket_id":"55132","ticket_reference":"HDT56217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":"Flat 3.2, 28 Lisle Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/23","activity_end":"2023-11-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67896","activity_notes":"list of works: - Vacant - Bathroom floor needs to be regroutedShower room needs the grout cleaned on the wallsmain flat door and lobby door to the flat need fire strips fitted ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 13:02 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 13:03 (sandra)<\/b>VACANTBOOKED MONDAY WITH KEYS <\/p>

16\/11\/2023 14:40 (sandra)<\/b>rescheduled to Tuesday <\/p>

21\/11\/2023 11:59 (travis)<\/b>List of works.<\/p>

21\/11\/2023 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58518","activity_ticket_id":"55133","ticket_reference":"HDT56218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15919 - Main Entrance Door Number One Repairs - High Yaki","ticket_address_1":"Unit 13","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"07\/12\/23","activity_end":"2023-12-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67897","activity_notes":"Main Entrance Door Number One Repairs - High Yaki","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2023 13:43 (jane)<\/b>Have instructed Twenty Twenty awaiting a date for repairs <\/p>

17\/11\/2023 10:13 (jane)<\/b>Update from Sub-contractor : The materials have been ordered and will arrange fitting once materials come into stock <\/p>

22\/11\/2023 13:04 (sandra)<\/b>requested update <\/p>

23\/11\/2023 14:28 (sandra)<\/b>access requested for 7th December at 8am <\/p>

27\/11\/2023 10:44 (sandra)<\/b>confirmed at 11 am <\/p>

08\/12\/2023 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58519","activity_ticket_id":"55134","ticket_reference":"HDT56219","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15921 - To replace section of flashing to roof ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16-18 Shelton Street ","cs_id":"2784","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2784","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/23","activity_end":"2023-11-17 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67898","activity_notes":"to replace section of flashing to roof To allow to attend the above site with all necessary plant\/materials and access equipment. To gain safe access to roof level and carry out localised maintenance repairs and apply flash-banding and seal as required leaving watertight on completion","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 11:08 (sandra)<\/b>to be carried out today 17th<\/p>

20\/11\/2023 07:12 (iain)<\/b>Repair to lead flashing.<\/p>

20\/11\/2023 10:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58520","activity_ticket_id":"55135","ticket_reference":"HDT56220","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15924 - To replace faulty emergency lights on fire escape staircase and broken light switch at bottom of stairs ","ticket_address_1":"Odhams Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Odhams Walk ","cs_id":"2785","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2785","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/23","activity_end":"2023-11-28 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67899","activity_notes":"To replace faulty emergency lights on fire escape staircase and broken light switch at bottom of stairs ","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 15:26 (sandra)<\/b>quote emailed to Alan <\/p>

23\/11\/2023 12:21 (sandra)<\/b>booked for Tuesday 28th<\/p>

28\/11\/2023 14:57 (alan)<\/b>Quoted works <\/p>

28\/11\/2023 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58521","activity_ticket_id":"55137","ticket_reference":"HDT56222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door to Seoul Plaza ","ticket_address_1":"Unit 4","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":"WC2","ticket_postcode":null,"cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/11\/23","activity_end":"2023-11-16 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67900","activity_notes":"The front doors for unit 4 (Seoul Plaza) are not closing properly, the right door keeps catching on the floor and needs to be dragged in order to use the door, and the lock for the left door has been damaged and is now no longer functional","activity_timesheet":"2","ticket_notes_combined":"

16\/11\/2023 15:31 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 16:59 (sandra)<\/b>Iain taking a look at the lock to make sure it is secure<\/p>

17\/11\/2023 07:33 (iain)<\/b>Refix locks and adjust keeps.<\/p>

17\/11\/2023 07:34 (iain)<\/b>Twenty Twenty required to adjust doors.<\/p>

17\/11\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 09:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/11\/2023 10:19 (sandra)<\/b>2020 booked for 21st <\/p>

17\/11\/2023 11:45 (sandra)<\/b>ordered new hand towel dispenser delivered in 2 - 3 working days<\/p>

17\/11\/2023 11:48 (sandra)<\/b>ignore previous note <\/p>

20\/11\/2023 09:50 (sandra)<\/b>booked for 21st <\/p>

22\/11\/2023 13:05 (sandra)<\/b>requested update from Twentytwenty <\/p>

22\/11\/2023 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58522","activity_ticket_id":"55126","ticket_reference":"HDT56211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"16\/11\/23","activity_end":"2023-11-16 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67901","activity_notes":"And there's a problem with the door of our restaurantIt doesn't turn off automaticallyThe customers get very cold.","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2023 10:33 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 10:35 (sandra)<\/b>813770<\/p>

17\/11\/2023 07:35 (iain)<\/b>Main doors.<\/p>

17\/11\/2023 07:35 (iain)<\/b>Twenty Twenty required to adjust doors.<\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st <\/p>

22\/11\/2023 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58523","activity_ticket_id":"55138","ticket_reference":"HDT56223","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door not closing:","ticket_address_1":"60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/23","activity_end":"2023-11-17 08:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67902","activity_notes":"Main front door not closing: Description: Main entrance door to building has had a key snap inside the lock, it has then been forced open by someone. The door is now effectively on free entry. ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 08:31 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 08:39 (roy)<\/b>Key broken in lockAll okMain problem was the latch lock which was broken.Tried to repair but unfortunately couldn't.Did not have replacement so ntr in morning<\/p>

17\/11\/2023 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58524","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"06\/12\/23","activity_end":"2023-12-06 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67903","activity_notes":"ITC's and redecorating I remember, I have instructed this job. Just do a touch up then.Also there are some marks on the skirtings, could you ask him to look into this.Can you please ask the team on site to look at the Double door in the 3rd bedroom not opening properly?","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58525","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/12\/23","activity_end":"2023-12-07 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67904","activity_notes":"Details required for toilet seat to order ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58526","activity_ticket_id":"55137","ticket_reference":"HDT56222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door to Seoul Plaza ","ticket_address_1":"Unit 4","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":"WC2","ticket_postcode":null,"cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"21\/11\/23","activity_end":"2023-11-21 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67905","activity_notes":"The front doors for unit 4 (Seoul Plaza) are not closing properly, the right door keeps catching on the floor and needs to be dragged in order to use the door, and the lock for the left door has been damaged and is now no longer functional","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2023 15:31 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 16:59 (sandra)<\/b>Iain taking a look at the lock to make sure it is secure<\/p>

17\/11\/2023 07:33 (iain)<\/b>Refix locks and adjust keeps.<\/p>

17\/11\/2023 07:34 (iain)<\/b>Twenty Twenty required to adjust doors.<\/p>

17\/11\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 09:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/11\/2023 10:19 (sandra)<\/b>2020 booked for 21st <\/p>

17\/11\/2023 11:45 (sandra)<\/b>ordered new hand towel dispenser delivered in 2 - 3 working days<\/p>

17\/11\/2023 11:48 (sandra)<\/b>ignore previous note <\/p>

20\/11\/2023 09:50 (sandra)<\/b>booked for 21st <\/p>

22\/11\/2023 13:05 (sandra)<\/b>requested update from Twentytwenty <\/p>

22\/11\/2023 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58527","activity_ticket_id":"55139","ticket_reference":"HDT56224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56223 Follow-Up - To replace broken latch lock on entrance door ","ticket_address_1":"60 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/23","activity_end":"2023-11-17 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67906","activity_notes":"HDT56223 Follow-Up - To replace broken latch lock on entrance door ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 09:42 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 12:38 (iain)<\/b>Supplied and fitted nrw nightlatch.<\/p>

17\/11\/2023 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58528","activity_ticket_id":"55137","ticket_reference":"HDT56222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door to Seoul Plaza ","ticket_address_1":"Unit 4","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":"WC2","ticket_postcode":null,"cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"21\/11\/23","activity_end":"2023-11-21 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67907","activity_notes":"The front doors for unit 4 (Seoul Plaza) are not closing properly, the right door keeps catching on the floor and needs to be dragged in order to use the door, and the lock for the left door has been damaged and is now no longer functional","activity_timesheet":null,"ticket_notes_combined":"

16\/11\/2023 15:31 (System)<\/b>Ticket Created<\/p>

16\/11\/2023 16:59 (sandra)<\/b>Iain taking a look at the lock to make sure it is secure<\/p>

17\/11\/2023 07:33 (iain)<\/b>Refix locks and adjust keeps.<\/p>

17\/11\/2023 07:34 (iain)<\/b>Twenty Twenty required to adjust doors.<\/p>

17\/11\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 09:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/11\/2023 10:19 (sandra)<\/b>2020 booked for 21st <\/p>

17\/11\/2023 11:45 (sandra)<\/b>ordered new hand towel dispenser delivered in 2 - 3 working days<\/p>

17\/11\/2023 11:48 (sandra)<\/b>ignore previous note <\/p>

20\/11\/2023 09:50 (sandra)<\/b>booked for 21st <\/p>

22\/11\/2023 13:05 (sandra)<\/b>requested update from Twentytwenty <\/p>

22\/11\/2023 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58529","activity_ticket_id":"54778","ticket_reference":"HDT55863","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install signage ","ticket_address_1":"37 Drury Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37 Drury Lane","cs_id":"2571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2571","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/11\/23","activity_end":"2023-11-17 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67908","activity_notes":"install signage ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2023 14:10 (System)<\/b>Ticket Created<\/p>

10\/10\/2023 12:18 (sandra)<\/b>Randall doesnt know where the signs have to go or if they are the correct signs so is contacting Lyn and will come back to us with the information <\/p>

13\/10\/2023 16:37 (sandra)<\/b>message from James We were missing a few boxes so just waiting for them arrive, we have asked for an update as soon as I get it Ill let you know, hoping to start before Randall returns and if so will let Dean know what we need.<\/p>

25\/10\/2023 11:59 (sandra)<\/b>booked for 31st October onwards <\/p>

02\/11\/2023 09:40 (dean)<\/b>Done 190.00<\/p>

02\/11\/2023 11:22 (michael)<\/b>(Ticket Closed)<\/p>

17\/11\/2023 10:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/11\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58530","activity_ticket_id":"55140","ticket_reference":"HDT56225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators not working ","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"316","cs_address_2":"32 Wellington Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"316","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/11\/23","activity_end":"2023-11-23 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67909","activity_notes":"radiators not working The tenant has 3x under window radiators, and 1x towel rack radiator, as seen in the pictures.In the shorter ones, one is working well, one less well, and one barely at all.In the tall one, the bottom is working but the top is not.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 10:26 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 10:33 (sandra)<\/b>The tenant wish to be home so he is wondering if you can attend Monday morning please?<\/p>

17\/11\/2023 12:01 (sandra)<\/b>BOOKED BETWEEN 8 - 9 AM ON MONDAY <\/p>

21\/11\/2023 06:22 (michaelk)<\/b>Attended site to investigate heating faults. Attempted to repair vents and radiator trv's, howvere replacement valves and vents are required. I will arrange parts and return Thursday morning when tenant is around. 2hrs labour 105<\/p>

21\/11\/2023 10:54 (sandra)<\/b>returning Thursday morning to fit parts <\/p>

23\/11\/2023 20:58 (michaelk)<\/b>Attended site to replace 3 x trv valve inserts and 3 x radiator vents. Completed all work and left in full working order. 3hrs labour plus parts, total 230 ex vat.<\/p>

24\/11\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58531","activity_ticket_id":"55141","ticket_reference":"HDT56226","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"DS\/SW\/15923 - redecoration to GF stairwell door into reception ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/11\/23","activity_end":"2023-11-24 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67910","activity_notes":"redecoration to GF stairwell door into reception ","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2023 10:58 (sandra)<\/b>Attending 7am to prepare and prime and returning Friday 24th to apply top coat at 7am <\/p>

17\/11\/2023 11:07 (sandra)<\/b>Attending 23rd and returning 24th<\/p>

24\/11\/2023 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58532","activity_ticket_id":"55142","ticket_reference":"HDT56227","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/SW\/15920 - replacement taps ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/23","activity_end":"2023-12-08 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67911","activity_notes":"replacement taps booked for Friday ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 11:00 (sandra)<\/b>MK informed and is ordering new taps <\/p>

20\/11\/2023 15:57 (sandra)<\/b>still waiting on delivery <\/p>

27\/11\/2023 12:08 (sandra)<\/b>still waiting on delivery of taps <\/p>

05\/12\/2023 09:50 (sandra)<\/b>emailed to replace taps on Friday <\/p>

05\/12\/2023 10:02 (sandra)<\/b>confirmed for Friday <\/p>

05\/12\/2023 12:12 (sandra)<\/b>8th<\/p>

08\/12\/2023 09:14 (michaelk)<\/b>Attended site to carry out quoted work replacing vola taps to 1st and 2nd floor ladies toilets. Total 741 ex vat.<\/p>

08\/12\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58533","activity_ticket_id":"55143","ticket_reference":"HDT56228","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15916 - Floor boxes removal ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/24","activity_end":"2024-02-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67912","activity_notes":"Floor boxes removal ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 11:06 (sandra)<\/b>informed Alan <\/p>

27\/11\/2023 12:06 (sandra)<\/b>awaiting date to book in <\/p>

29\/11\/2023 15:57 (sandra)<\/b>weekend work <\/p>

05\/12\/2023 12:12 (sandra)<\/b>Alan to inform me of weekend date<\/p>

11\/01\/2024 14:30 (sandra)<\/b>Alan has discussed with JP. No date as yet. JP to advise <\/p>

30\/01\/2024 09:39 (jane)<\/b>Advised John we will be carrying out the works on 17th February <\/p>

18\/02\/2024 16:11 (alan)<\/b>Quoted works <\/p>

18\/02\/2024 16:11 (alan)<\/b>Quoted works <\/p>

18\/02\/2024 18:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58534","activity_ticket_id":"55144","ticket_reference":"HDT56229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15926 - replacement washer\/dryer","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/11\/23","activity_end":"2023-11-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67913","activity_notes":"replacement washer\/dryerbeing delivered from AO on 24th remove old one and they will take it with them with keys to fit - free standing washer\/dryer","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 14:26 (sandra)<\/b>booked for 24th <\/p>

17\/11\/2023 15:11 (sandra)<\/b>confirmed for the 24th <\/p>

24\/11\/2023 13:29 (travis)<\/b>Replaced washer dryer.<\/p>

24\/11\/2023 13:33 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2023 17:25 (iain)<\/b>Washer\/dryer replacement.<\/p>

27\/11\/2023 13:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58535","activity_ticket_id":"55145","ticket_reference":"HDT56230","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"bike shed digi lock needs repairing","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/23","activity_end":"2023-11-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67914","activity_notes":"CAN THIS BE LOOKED AT TODAY PLEASE bike shed digi lock needs repairingtenants take over on Monday ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 12:45 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 12:46 (sandra)<\/b>For today as new tenant takes over on Monday <\/p>

20\/11\/2023 07:13 (iain)<\/b>Overhauled bike store digilock.<\/p>

20\/11\/2023 10:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58536","activity_ticket_id":"55146","ticket_reference":"HDT56231","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/11\/23","activity_end":"2023-11-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67915","activity_notes":"Handy Man Service For Wednesday 22nd and Thursday 23rd November ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 16:01 (travis)<\/b>Maintenance works.<\/p>

23\/11\/2023 16:51 (travis)<\/b>Various maintenance jobs.<\/p>

23\/11\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58537","activity_ticket_id":"55147","ticket_reference":"HDT56232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For Friday 15th December 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/23","activity_end":"2023-12-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67916","activity_notes":"To carry out full gas compliance testing - For Friday 15th December 2023","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 14:50 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 14:50 (jane)<\/b>Certificate expires on 13th January 2024<\/p>

22\/11\/2023 15:20 (sandra)<\/b>15th December <\/p>

18\/12\/2023 09:19 (sandra)<\/b>needs to be shut down <\/p>

18\/12\/2023 13:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2023 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58538","activity_ticket_id":"55148","ticket_reference":"HDT56233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For Friday 15th December 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":null,"cs_id":"2843","cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"2843","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/23","activity_end":"2023-12-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67917","activity_notes":"To carry out full gas compliance testing - rescheduled for Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 14:53 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 14:54 (jane)<\/b>Certificate expires on 17th January 2024<\/p>

22\/11\/2023 15:20 (sandra)<\/b>15th December <\/p>

15\/12\/2023 10:32 (sandra)<\/b>tenant would not give access and asked for it to be rescheduled. Informed client <\/p>

18\/12\/2023 12:08 (sandra)<\/b>rescheduled for Thursday with keys<\/p>

22\/12\/2023 06:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/12\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58539","activity_ticket_id":"55149","ticket_reference":"HDT56234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not switching on","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"598","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"598","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/11\/23","activity_end":"2023-11-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67918","activity_notes":"dishwasher not switching on","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2023 14:57 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 14:59 (sandra)<\/b>requested Wednesday\/Thursday 22nd\/23rd <\/p>

17\/11\/2023 16:44 (sandra)<\/b>Thursday, 23\/11, between 12pm and 4pm?<\/p>

20\/11\/2023 09:05 (sandra)<\/b>She should be home but please collect keys just in case <\/p>

24\/11\/2023 08:53 (roy)<\/b>With Repair AidFaulty circuit board.Quote to follow<\/p>

24\/11\/2023 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58540","activity_ticket_id":"55150","ticket_reference":"HDT56235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For Friday 15th December 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/23","activity_end":"2023-12-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67919","activity_notes":"To carry out full gas compliance testing - For Friday 15th December 2023","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 15:01 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 15:03 (jane)<\/b>Certificate expires on 17th January 2024<\/p>

22\/11\/2023 15:21 (sandra)<\/b>15th December <\/p>

14\/12\/2023 06:04 (michaelk)<\/b>Attended site to replace chrome adjustable basin waste. Re-sealed waste fitting and replaced trap. 2hrs labour plus parts, total 147.80 ex vat.<\/p>

18\/12\/2023 13:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2023 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58541","activity_ticket_id":"55151","ticket_reference":"HDT56236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For Friday 15th December 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":null,"cs_id":"2842","cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"2842","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/23","activity_end":"2023-12-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67920","activity_notes":"To carry out full gas compliance testing - For Friday 15th December 2023","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 15:04 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 15:05 (jane)<\/b>Certificate expires on 17th January 2024<\/p>

22\/11\/2023 15:21 (sandra)<\/b>15th December <\/p>

18\/12\/2023 13:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2023 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58542","activity_ticket_id":"55152","ticket_reference":"HDT56237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For Friday 15th December 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":null,"cs_id":"2841","cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"2841","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/23","activity_end":"2023-12-15 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67921","activity_notes":"To carry out full gas compliance testing - For Friday 15th December 2023","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 15:09 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 15:10 (jane)<\/b>Certificate expires on 17th January 2024<\/p>

22\/11\/2023 15:21 (sandra)<\/b>15th December <\/p>

18\/12\/2023 13:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2023 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58543","activity_ticket_id":"55149","ticket_reference":"HDT56234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not switching on","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"598","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"598","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/23","activity_end":"2023-11-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67922","activity_notes":"keys for repairaid 12 - 4 thursday 23rd","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 14:57 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 14:59 (sandra)<\/b>requested Wednesday\/Thursday 22nd\/23rd <\/p>

17\/11\/2023 16:44 (sandra)<\/b>Thursday, 23\/11, between 12pm and 4pm?<\/p>

20\/11\/2023 09:05 (sandra)<\/b>She should be home but please collect keys just in case <\/p>

24\/11\/2023 08:53 (roy)<\/b>With Repair AidFaulty circuit board.Quote to follow<\/p>

24\/11\/2023 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58544","activity_ticket_id":"55153","ticket_reference":"HDT56238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"43 Chandos Place ","ticket_address_2":null,"ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/23","activity_end":"2023-11-20 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67923","activity_notes":"No hot water:","activity_timesheet":"1","ticket_notes_combined":"

20\/11\/2023 09:22 (System)<\/b>Ticket Created<\/p>

20\/11\/2023 10:06 (roy)<\/b>Found fuse had blown on boiler.Replaced, tested and all ok<\/p>

21\/11\/2023 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58545","activity_ticket_id":"55111","ticket_reference":"HDT56196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 7","ticket_address_2":"Coopers House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/23","activity_end":"2023-11-21 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67924","activity_notes":"Tuesday - to help Iain with extractor that has come loose from the ceiling to be refitted","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2023 11:10 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 11:13 (sandra)<\/b>BOOKED WITH TENANT FOR MONDAY AT 9.30<\/p>

20\/11\/2023 11:33 (sandra)<\/b>returning Tuesday to refit extractor above cooker to the ceiling <\/p>

21\/11\/2023 07:29 (iain)<\/b>Door handles.Blocked sink.Toilet roll holder.<\/p>

21\/11\/2023 07:30 (iain)<\/b>Returning 21st to refix fan.<\/p>

21\/11\/2023 12:09 (alan)<\/b>Refix extractor hood cover<\/p>

22\/11\/2023 07:12 (iain)<\/b>Extractor\/light.<\/p>

22\/11\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58546","activity_ticket_id":"55154","ticket_reference":"HDT56239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works","ticket_address_1":"21 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"21 New Row","cs_id":"542","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"542","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/23","activity_end":"2023-11-21 19:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67925","activity_notes":"List of works: in the common parts Ladies toilet door not shutting on 3rd floorThe hold open device was not working on the 3rd floor lobby door and should be repaired.the electric cupboard door was not shutting because there is no means of securing the half leaf door - fit a lock to the half leaf door","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2023 11:39 (System)<\/b>Ticket Created<\/p>

21\/11\/2023 07:28 (iain)<\/b>List of works.<\/p>

21\/11\/2023 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58547","activity_ticket_id":"55095","ticket_reference":"HDT56180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flat needs a coat of paint throughout and ITC's ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"307","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"307","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/23","activity_end":"2023-11-21 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67926","activity_notes":"under kitchen unit strip light is not working vacant ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 09:31 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 10:23 (sandra)<\/b>Vacant from the 15th<\/p>

15\/11\/2023 13:02 (sandra)<\/b>booked for 16th can you also look at the shelf in the middle wardrobe in the bedroom <\/p>

17\/11\/2023 07:36 (iain)<\/b>ITC's.<\/p>

20\/11\/2023 11:58 (sandra)<\/b>list of completed jobs attached to file <\/p>

21\/11\/2023 07:27 (iain)<\/b>ITC's.<\/p>

21\/11\/2023 10:24 (alan)<\/b>Repair light under kitchen cupboard <\/p>

22\/11\/2023 13:06 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:45 (korweb)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58548","activity_ticket_id":"55155","ticket_reference":"HDT56240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"storage room handle has come loose ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5, 17 Catherine Street ","cs_id":"1285","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1285","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/23","activity_end":"2023-11-21 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67927","activity_notes":"storage room handle has come loose with keys - vacant ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2023 14:27 (System)<\/b>Ticket Created<\/p>

20\/11\/2023 14:27 (sandra)<\/b>vacant - Tuesday with keys <\/p>

21\/11\/2023 07:32 (iain)<\/b>Refix door handle.<\/p>

21\/11\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58549","activity_ticket_id":"55156","ticket_reference":"HDT56241","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"under kitchen unit strip light not working ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/23","activity_end":"2023-11-23 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67928","activity_notes":"under kitchen unit strip light not working Thursday morning ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2023 14:43 (System)<\/b>Ticket Created<\/p>

20\/11\/2023 14:44 (sandra)<\/b>Thursday morning <\/p>

23\/11\/2023 14:16 (alan)<\/b>Replace faulty dimmer in switch in bedroom <\/p>

23\/11\/2023 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58550","activity_ticket_id":"55157","ticket_reference":"HDT56242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"common parts heating\/hot water not working and toilet blocked ","ticket_address_1":"2nd Floor, 72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/23","activity_end":"2023-11-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67929","activity_notes":"common parts heating\/hot water not working and toilet blocked the second floor office common parts toilets as they appear to be blocked.The office occupier is complaining that the heating is not working can you check if this is in the office dimiese or common area.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2023 14:46 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 07:35 (michaelk)<\/b>Attended site to investigate no hot water and a toilet blockage. Cleared blockage and confirmed correct operation and flow of water. Tested the element and thermostat to the water heater and confirmed correct operation. 2hrs labour 105<\/p>

22\/11\/2023 07:35 (michaelk)<\/b>Attended site to investigate no hot water and a toilet blockage. Cleared blockage and confirmed correct operation and flow of water. Tested the element and thermostat to the water heater and confirmed correct operation. 2hrs labour 105<\/p>

22\/11\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58551","activity_ticket_id":"55158","ticket_reference":"HDT56243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"slight issue with a door not closing properly ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/23","activity_end":"2023-11-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67930","activity_notes":"slight issue with a door not closing properly store is called RazerStore and it is the front door ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2023 14:52 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 07:13 (iain)<\/b>Supplied and fitted new bolt to main doors.<\/p>

22\/11\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58552","activity_ticket_id":"55159","ticket_reference":"HDT56244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water meter reading to be taken ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/23","activity_end":"2023-11-21 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67931","activity_notes":"water meter reading to be taken The mater is located in the pavement outside.MSN: 14M261196","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2023 09:30 (System)<\/b>Ticket Created<\/p>

21\/11\/2023 09:50 (alan)<\/b>Read water meter Please see attached photos Please note this meter has been replace new meter number 312373311<\/p>

21\/11\/2023 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58553","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/11\/23","activity_end":"2023-11-28 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67932","activity_notes":"Floor sanding ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58554","activity_ticket_id":"55160","ticket_reference":"HDT56245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"touch up needed to bedroom and living room windows","ticket_address_1":"Flat 3, 77 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/12\/23","activity_end":"2023-12-04 09:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67933","activity_notes":"touch up needed to bedroom and living room windowsafter PLEASE COLLECT KEYS BOOKED FOR MONDAY 4TH","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2023 11:01 (System)<\/b>Ticket Created<\/p>

21\/11\/2023 11:02 (sandra)<\/b>emailed for Thursday <\/p>

22\/11\/2023 15:26 (sandra)<\/b>chased for confirmation <\/p>

22\/11\/2023 15:33 (sandra)<\/b>CI - No the tenant has requested for another day.Still waiting for the to come back to meHold off onto this for now thank you<\/p>

28\/11\/2023 12:36 (sandra)<\/b>emailed for access 4th or 5th December <\/p>

29\/11\/2023 09:13 (sandra)<\/b>Collect keys for Monday 4th <\/p>

06\/12\/2023 08:16 (dean)<\/b>Done110.00<\/p>

06\/12\/2023 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58555","activity_ticket_id":"55111","ticket_reference":"HDT56196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 7","ticket_address_2":"Coopers House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/23","activity_end":"2023-11-21 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67934","activity_notes":"list of works:loose fan above the stove-","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 11:10 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 11:13 (sandra)<\/b>BOOKED WITH TENANT FOR MONDAY AT 9.30<\/p>

20\/11\/2023 11:33 (sandra)<\/b>returning Tuesday to refit extractor above cooker to the ceiling <\/p>

21\/11\/2023 07:29 (iain)<\/b>Door handles.Blocked sink.Toilet roll holder.<\/p>

21\/11\/2023 07:30 (iain)<\/b>Returning 21st to refix fan.<\/p>

21\/11\/2023 12:09 (alan)<\/b>Refix extractor hood cover<\/p>

22\/11\/2023 07:12 (iain)<\/b>Extractor\/light.<\/p>

22\/11\/2023 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58556","activity_ticket_id":"55113","ticket_reference":"HDT56198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and redecs ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/23","activity_end":"2023-11-21 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67935","activity_notes":"alarm needs to be changed ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 12:07 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 12:09 (sandra)<\/b>to go in with keys on the 20th at mid morning and new tenant will move in on 23rd <\/p>

17\/11\/2023 15:30 (sandra)<\/b>rescheduled for the morning of the 21st now <\/p>

21\/11\/2023 14:30 (alan)<\/b>Replace faulty mains powered smoke alarm in Hallway and replace various blown lamps as needed<\/p>

22\/11\/2023 07:14 (iain)<\/b>ITC's.<\/p>

22\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58557","activity_ticket_id":"55161","ticket_reference":"HDT56246","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2, Tonbridge House, 5 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/24","activity_end":"2024-01-11 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67936","activity_notes":"EICR (NICEic)(book for beginning of January)","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2023 12:27 (System)<\/b>Ticket Created<\/p>

21\/11\/2023 12:38 (sandra)<\/b>booked for 11th January <\/p>

21\/11\/2023 15:14 (sandra)<\/b>Mr mills it ok with that but would like it done in the afternoon I told him from 1200 noon.<\/p>

12\/01\/2024 04:48 (alan)<\/b>Electrical inspection <\/p>

12\/01\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>

19\/01\/2024 09:19 (System)<\/b>NIC Sent<\/p>

19\/01\/2024 09:19 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58558","activity_ticket_id":"55162","ticket_reference":"HDT56247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st floor sink is blocked ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1H 7JJ","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/23","activity_end":"2023-11-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67937","activity_notes":"1st floor sink is blocked ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2023 14:37 (System)<\/b>Ticket Created<\/p>

21\/11\/2023 15:24 (sandra)<\/b>booked Wednesday AM<\/p>

22\/11\/2023 09:49 (roy)<\/b>Cleared blockages to two hand basins next to each other.Had to use snake<\/p>

22\/11\/2023 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58559","activity_ticket_id":"55163","ticket_reference":"HDT56248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler and shower problems ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/23","activity_end":"2023-11-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67938","activity_notes":"boiler and shower problems 1) Can we please attend to make the boiler safe and take before and after photos of this the cover plate from the boiler has been left off and there are electrical wires hanging out of the boiler. "2) The tenant says he thinks there is something wrong with the blender in the boiler as it is either luke warm water or boiling hot and no in between - can we please check if this boiler\/blender needs replacing? The boiler has had a few issues now so maybe is at the end of its life? Maybe if the blender is fixed the temperatures will get hotter? Can we have a report on what is required to fix boiler in addition to a hot shower? Tenant is happy to meet contractor on site. ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2023 15:54 (System)<\/b>Ticket Created<\/p>

21\/11\/2023 15:55 (sandra)<\/b>8.00 with keys <\/p>

22\/11\/2023 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58560","activity_ticket_id":"55164","ticket_reference":"HDT56249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher isnt cleaning and washing seals has black mould on them","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"172","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"172","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/12\/23","activity_end":"2023-12-06 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67939","activity_notes":"dishwasher isnt cleaning and washing seals has black mould on them","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2023 16:11 (System)<\/b>Ticket Created<\/p>

21\/11\/2023 16:11 (sandra)<\/b>emailed for appointment <\/p>

22\/11\/2023 11:08 (sandra)<\/b>chased for appointment <\/p>

22\/11\/2023 11:56 (sandra)<\/b>We can book for 29\/11 between 12pm and 4pm <\/p>

22\/11\/2023 12:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58561","activity_ticket_id":"55165","ticket_reference":"HDT56250","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install door stop by the main front door ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/23","activity_end":"2023-12-06 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67940","activity_notes":"install door stop by the main front door of 20-22 Shelton Street ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2023 16:25 (System)<\/b>Ticket Created<\/p>

21\/11\/2023 16:25 (sandra)<\/b>booked for 22nd <\/p>

23\/11\/2023 07:16 (roy)<\/b>Installed rubber door stop but need stronger one.Tenants flinging door open and snapped the screw.Office to order<\/p>

23\/11\/2023 09:24 (jane)<\/b>Door stop on order - 3 day lead-time <\/p>

24\/11\/2023 16:25 (sandra)<\/b>part in reception for Wednesday <\/p>

01\/12\/2023 16:55 (jane)<\/b>Door stop being fitted on Monday 4th December <\/p>

05\/12\/2023 10:59 (jane)<\/b>(Ticket Closed)<\/p>

05\/12\/2023 14:28 (roy)<\/b>Fitted better, stronger door stop. (office supplied)Also ease and adjusted door <\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58562","activity_ticket_id":"55166","ticket_reference":"HDT56251","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/SW\/15930 - basic Dyson hand dryer clean\/service","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/23","activity_end":"2023-12-07 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67941","activity_notes":"basic Dyson hand dryer clean\/service","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 15:28 (sandra)<\/b>sent to Alan <\/p>

23\/11\/2023 12:26 (sandra)<\/b>booked for Monday <\/p>

29\/11\/2023 10:12 (sandra)<\/b>booked for Friday 1st <\/p>

05\/12\/2023 12:13 (sandra)<\/b>to discuss with Alan when to return <\/p>

07\/12\/2023 10:38 (alan)<\/b>Quoted works <\/p>

07\/12\/2023 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58563","activity_ticket_id":"55167","ticket_reference":"HDT56252","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace various blown lamps throughout building ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/23","activity_end":"2023-11-22 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67942","activity_notes":"replace various blown lamps throughout building ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 08:59 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 09:48 (sandra)<\/b>attended by Alan this morning <\/p>

22\/11\/2023 15:58 (alan)<\/b>Replace various blown lamps as needed <\/p>

22\/11\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58564","activity_ticket_id":"55168","ticket_reference":"HDT56253","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water leak into 2.2 from 3.2 ","ticket_address_1":"Flat 2.2 ","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.2 ","cs_id":"2634","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2634","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/23","activity_end":"2023-11-22 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67943","activity_notes":"Water leak in 16a Rupert street, going through lighting caller has checked the flat above and they don't seem to have any issues","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 09:24 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 09:54 (roy)<\/b>Leak into 2.2.On arrival it had stopped leaking.Flat 3.2 had used the shower above. Checked seal around bath, checked overflow and waste. Saw nothing obvious.NTR to remove bath panel and remove top of cistern.15 foot away is another shower with floor soaking wet.But tenants said this was used after the leak was reported.Too far away?? Needs to be checked also.Reinstated power in flat 2.2 but had to remove smoke alarm.Power needs to be checked also<\/p>

22\/11\/2023 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58565","activity_ticket_id":"55169","ticket_reference":"HDT56254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from 2.2 into 3.2 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2 ","cs_id":"2634","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2634","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/23","activity_end":"2023-11-22 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67944","activity_notes":"water leak TENANT IS HOME FOR 3.2 ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 09:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 09:32 (sandra)<\/b>waiting on access <\/p>

22\/11\/2023 14:11 (sandra)<\/b>3.2 at home. 2.2 please knock <\/p>

22\/11\/2023 14:18 (roy)<\/b>Checked and refixed bath waste and overflow.Checked toilet and hand basin.All okChecked and cleared Ensuite shower.Blocked.Tested all ok<\/p>

22\/11\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>

23\/11\/2023 09:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/11\/2023 09:08 (sandra)<\/b>and check the electrics and arrange with tenant to return with new smoke alarm at 3 pm today <\/p>

24\/11\/2023 04:55 (alan)<\/b>Called out to check electrical in flat following leak from flat above Order 2 replacement smoke alarms damaged by leak <\/p>

24\/11\/2023 04:55 (alan)<\/b>Return to site and replace smoke alarms <\/p>

24\/11\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58566","activity_ticket_id":"55170","ticket_reference":"HDT56255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 1, 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/23","activity_end":"2023-11-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67945","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 10:13 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 10:13 (sandra)<\/b>waiting on access <\/p>

22\/11\/2023 12:22 (sandra)<\/b>with tenant today <\/p>

23\/11\/2023 11:32 (sandra)<\/b>completed <\/p>

23\/11\/2023 11:56 (jane)<\/b>(Ticket Closed)<\/p>

23\/11\/2023 21:01 (michaelk)<\/b>Attended site to investigate heating failure. Found the boiler tripped on high temp. Reset and tested all components leaving in full working order 2hrs 105<\/p>

24\/11\/2023 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58567","activity_ticket_id":"55171","ticket_reference":"HDT56256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is backing up into the sink ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/23","activity_end":"2023-11-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67946","activity_notes":"washing machine is backing up into the sink with keys ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 10:54 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 10:55 (sandra)<\/b>today with keys <\/p>

22\/11\/2023 15:30 (roy)<\/b>Serious blockage and water stinks.Dishwasher and washing machine full of water where backed up.Blockage as far as main stackCleared blockage and testedAll seems ok.<\/p>

22\/11\/2023 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58568","activity_ticket_id":"55172","ticket_reference":"HDT56257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bristle brush to flat door ","ticket_address_1":"Flat 8","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/11\/23","activity_end":"2023-11-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67947","activity_notes":"bristle brush to flat door Friday ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 10:59 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 10:59 (sandra)<\/b>ordered and booked for Friday <\/p>

24\/11\/2023 10:01 (travis)<\/b>Draught seal fitted to apartment door.<\/p>

24\/11\/2023 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58569","activity_ticket_id":"55174","ticket_reference":"HDT56259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15931 - Maintenance and redecoration works ","ticket_address_1":"Flat 1, 8a New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 8a New Row ","cs_id":"2791","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2791","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/11\/23","activity_end":"2023-11-23 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67948","activity_notes":"To touch up walls as required followed by 1No top coat throughout.To prepare all woodwork and apply 1No undercoat and 1No top coat.","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2023 07:19 (iain)<\/b>ITC's.<\/p>

24\/11\/2023 08:03 (iain)<\/b>ITC's.<\/p>

27\/11\/2023 10:19 (sandra)<\/b>completed <\/p>

28\/11\/2023 12:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:45 (korweb)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58570","activity_ticket_id":"55174","ticket_reference":"HDT56259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15931 - Maintenance and redecoration works ","ticket_address_1":"Flat 1, 8a New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 8a New Row ","cs_id":"2791","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2791","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/11\/23","activity_end":"2023-11-23 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67949","activity_notes":"Maintenance and redecoration works MaintenanceTo carry out all necessary Inter-tenancy checks,To also allow to carry out repairs to defective sash window, ease and adjust and overhaul accordingly.Reinstate kitchen plinth and reseal.Supply and install new shower hose head and riser railCut out defective seal to bathroom worktop and reseal.","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 07:19 (iain)<\/b>ITC's.<\/p>

24\/11\/2023 08:03 (iain)<\/b>ITC's.<\/p>

27\/11\/2023 10:19 (sandra)<\/b>completed <\/p>

28\/11\/2023 12:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:45 (korweb)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58571","activity_ticket_id":"55175","ticket_reference":"HDT56260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric oven smells of burning ","ticket_address_1":"Flat 2","ticket_address_2":"11A Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"637","cs_address_2":"11A Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"637","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/23","activity_end":"2023-11-22 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67950","activity_notes":"Electric oven smells of burning WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 11:54 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 11:55 (sandra)<\/b>WITH KEYS TODAY <\/p>

22\/11\/2023 15:57 (alan)<\/b>Investigate, burning smell coming from ovenOn inspection it would appear to be clean product had not been Burt of from oven last time it cleaned Run oven for 20min and leave working <\/p>

22\/11\/2023 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58572","activity_ticket_id":"55169","ticket_reference":"HDT56254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from 2.2 into 3.2 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2 ","cs_id":"2634","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2634","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/23","activity_end":"2023-11-22 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67951","activity_notes":"electrics and alarm tenant home ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2023 09:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 09:32 (sandra)<\/b>waiting on access <\/p>

22\/11\/2023 14:11 (sandra)<\/b>3.2 at home. 2.2 please knock <\/p>

22\/11\/2023 14:18 (roy)<\/b>Checked and refixed bath waste and overflow.Checked toilet and hand basin.All okChecked and cleared Ensuite shower.Blocked.Tested all ok<\/p>

22\/11\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>

23\/11\/2023 09:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/11\/2023 09:08 (sandra)<\/b>and check the electrics and arrange with tenant to return with new smoke alarm at 3 pm today <\/p>

24\/11\/2023 04:55 (alan)<\/b>Called out to check electrical in flat following leak from flat above Order 2 replacement smoke alarms damaged by leak <\/p>

24\/11\/2023 04:55 (alan)<\/b>Return to site and replace smoke alarms <\/p>

24\/11\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58573","activity_ticket_id":"55176","ticket_reference":"HDT56261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric heater not working ","ticket_address_1":"Flat 1","ticket_address_2":"21 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/23","activity_end":"2023-11-22 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67952","activity_notes":"electric heater not working on RHS as you enter the flat ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 14:36 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 15:30 (sandra)<\/b>rung through from Alan attending today <\/p>

22\/11\/2023 15:59 (alan)<\/b>Replace faulty heater in bedroom <\/p>

22\/11\/2023 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58574","activity_ticket_id":"55177","ticket_reference":"HDT56262","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 gents toilet is blocked ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/23","activity_end":"2023-11-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67953","activity_notes":"L2 gents toilet is blocked BOOKED FOR THURSDAY AT 8AM ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 14:39 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 14:40 (sandra)<\/b>please can you arrange for your contractor to attend tomorrow. (Thursday)<\/p>

23\/11\/2023 08:51 (roy)<\/b>Unblock toilet.Tested, cleaned, all ok<\/p>

23\/11\/2023 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58575","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"29\/11\/23","activity_end":"2023-11-29 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67954","activity_notes":"2020 attended but the flooring company were starting to seal the floor, so will reschedule","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58576","activity_ticket_id":"55178","ticket_reference":"HDT56263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15932 - Replacement elements ","ticket_address_1":"Flat 2, 39 King Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/23","activity_end":"2023-12-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67955","activity_notes":"Replacement elements FRIDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 15:30 (sandra)<\/b>elements on order <\/p>

27\/11\/2023 12:10 (sandra)<\/b>requested access for Friday 1st <\/p>

29\/11\/2023 09:19 (sandra)<\/b>Confirmed Friday with keys <\/p>

04\/12\/2023 09:41 (michaelk)<\/b>Attended site to drain down hws cylinder and to replace faulty immersion elements. Completed work and tested stored hot water temperature, leaving at 60c in full working order. 4hrs labour plus parts, total 310.76 ex vat.<\/p>

05\/12\/2023 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58577","activity_ticket_id":"55179","ticket_reference":"HDT56264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"319","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"319","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/23","activity_end":"2023-12-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67956","activity_notes":"Full Gas compliance testing with PAT 5th December ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 16:11 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 16:12 (sandra)<\/b>booked for 5th December <\/p>

29\/11\/2023 12:23 (sandra)<\/b>Please note you can use the following code for all apartments: 8079*The building entrance code is: 2468 Enter<\/p>

06\/12\/2023 08:41 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/12\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58578","activity_ticket_id":"55180","ticket_reference":"HDT56265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/23","activity_end":"2023-12-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67957","activity_notes":"Full Gas compliance testing with PAT booked 5th ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 16:13 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 16:13 (sandra)<\/b>booked for 5th December <\/p>

29\/11\/2023 12:23 (sandra)<\/b>Please note you can use the following code for all apartments: 8079*The building entrance code is: 2468 Enter<\/p>

06\/12\/2023 08:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/12\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58579","activity_ticket_id":"55181","ticket_reference":"HDT56266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/23","activity_end":"2023-12-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67958","activity_notes":"Full Gas compliance testing with PAT 5th December ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 16:14 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 16:15 (sandra)<\/b>booked 5th December <\/p>

29\/11\/2023 12:23 (sandra)<\/b>Please note you can use the following code for all apartments: 8079*The building entrance code is: 2468 Enter<\/p>

06\/12\/2023 08:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/12\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58580","activity_ticket_id":"55182","ticket_reference":"HDT56267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1774","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1774","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/23","activity_end":"2023-12-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67959","activity_notes":"Full Gas compliance testing with PAT booked 6th December ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 16:15 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 16:16 (sandra)<\/b>booked 6th December <\/p>

07\/12\/2023 08:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

07\/12\/2023 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58581","activity_ticket_id":"55183","ticket_reference":"HDT56268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.4","cs_id":"685","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"685","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/23","activity_end":"2023-12-18 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67960","activity_notes":"Full Gas compliance testing with PAT 11th December tenant to make sure the gas cupboard is unlocked for inspection ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 16:17 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 16:18 (sandra)<\/b>booked for 6th December <\/p>

27\/11\/2023 13:30 (sandra)<\/b>can you arrange for the 4th instead? The tenant can provide access.<\/p>

27\/11\/2023 14:22 (sandra)<\/b>tenant has changed it to Tuesday 5th 9am<\/p>

05\/12\/2023 11:41 (sandra)<\/b>To be rescheduled as tenant has locked the door <\/p>

05\/12\/2023 16:11 (sandra)<\/b>11th December <\/p>

12\/12\/2023 08:47 (michaelk)<\/b>Attended site to carry out compliance testing. The boiler was found with leaking flue seals and had to be shut down. I have ordered replacement seals, after speaking to lilian and both jobs will be completed at the end of the week. 1hr labour 55<\/p>

14\/12\/2023 12:21 (sandra)<\/b>further works on HDT56466<\/p>

19\/12\/2023 07:07 (michaelk)<\/b>Completed full compliance testing with pat. 185<\/p>

19\/12\/2023 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58582","activity_ticket_id":"55184","ticket_reference":"HDT56269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating in the master bedroom and living are not working ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"167","cs_address_2":"77-78 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"167","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/23","activity_end":"2023-11-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67961","activity_notes":"underfloor heating in the master bedroom and living are not working TODAY WITH KEYS 2 - 4PM ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 16:30 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 16:31 (sandra)<\/b>waiting on access <\/p>

23\/11\/2023 10:48 (sandra)<\/b>WITH KEYS AND KNOCK FIRST <\/p>

23\/11\/2023 20:56 (michaelk)<\/b>Attended site to investigate heating failure. Found both manifolds with blown control fuses. The hallway manifold was re-set however the living room manifold requires a replacement zone valve. 2hrs labour 105<\/p>

24\/11\/2023 09:15 (sandra)<\/b>PART ON ORDER <\/p>

24\/11\/2023 09:52 (sandra)<\/b>Today with keys 2 - 4pm to fit zone valve <\/p>

27\/11\/2023 06:46 (michaelk)<\/b>Attended site to replace the faulty zone valve located in the kitchen underfloor manifold. Replaced the valve and test fired the manifold, checking all areas. Instructed tenants on how to control the whole system and replaced batteries to the master bedroom controller. Checked hallway manifold and left the system running fully operational. 3hrs labour plus parts, total 228.69<\/p>

27\/11\/2023 14:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58583","activity_ticket_id":"55185","ticket_reference":"HDT56270","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to install a fire rated board in the riser cupboard of 23 Neal Street.","ticket_address_1":"23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"23 Neal Street","cs_id":"2700","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"2700","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/23","activity_end":"2023-11-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67962","activity_notes":"to install a fire rated board in the riser cupboard of 23 Neal Street.","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 16:45 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 16:46 (sandra)<\/b>Friday 24th<\/p>

24\/11\/2023 16:24 (sandra)<\/b>measured for Monday <\/p>

27\/11\/2023 11:12 (travis)<\/b>Fire\/smoke proofing works.<\/p>

27\/11\/2023 13:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58584","activity_ticket_id":"55169","ticket_reference":"HDT56254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from 2.2 into 3.2 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2 ","cs_id":"2634","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2634","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/23","activity_end":"2023-11-23 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67963","activity_notes":"water leak ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2023 09:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2023 09:32 (sandra)<\/b>waiting on access <\/p>

22\/11\/2023 14:11 (sandra)<\/b>3.2 at home. 2.2 please knock <\/p>

22\/11\/2023 14:18 (roy)<\/b>Checked and refixed bath waste and overflow.Checked toilet and hand basin.All okChecked and cleared Ensuite shower.Blocked.Tested all ok<\/p>

22\/11\/2023 14:49 (jane)<\/b>(Ticket Closed)<\/p>

23\/11\/2023 09:07 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/11\/2023 09:08 (sandra)<\/b>and check the electrics and arrange with tenant to return with new smoke alarm at 3 pm today <\/p>

24\/11\/2023 04:55 (alan)<\/b>Called out to check electrical in flat following leak from flat above Order 2 replacement smoke alarms damaged by leak <\/p>

24\/11\/2023 04:55 (alan)<\/b>Return to site and replace smoke alarms <\/p>

24\/11\/2023 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58585","activity_ticket_id":"55186","ticket_reference":"HDT56271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15933 - Remedial electrical works ","ticket_address_1":"Top Floor Flat, 48 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/12\/23","activity_end":"2023-12-11 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67964","activity_notes":"Remedial eletric al works BOOKED FOR MONDAY 11TH WITH KEYS #Also, could you please check the stop valve for the water supply?We need to open it for the water to run ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 10:38 (sandra)<\/b>quote sent to Alan<\/p>

01\/12\/2023 15:23 (sandra)<\/b>booked for 11th December <\/p>

01\/12\/2023 15:49 (sandra)<\/b>booked with keys on 11th<\/p>

11\/12\/2023 20:48 (alan)<\/b>Quoted works<\/p>

12\/12\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58586","activity_ticket_id":"55187","ticket_reference":"HDT56272","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15874 - Supply and fit new glass globe pendant ceiling light fitting in main room ","ticket_address_1":"Flat 2, 1a Gerrard Place ","ticket_address_2":null,"ticket_town":"London","ticket_county":"W1","ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/24","activity_end":"2024-01-02 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67965","activity_notes":"Supply and fit new glass globe pendant ceiling light fitting in main room","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 10:05 (sandra)<\/b>sent to Alan. Jane to order <\/p>

23\/11\/2023 11:45 (jane)<\/b>Glass globe pendant on order - 1 week's lead-time <\/p>

05\/12\/2023 15:47 (sandra)<\/b>emailed for dates to fit <\/p>

08\/12\/2023 15:11 (sandra)<\/b>Flat 2, 1A Gerrard Place - 12\/12\/23, Tuesday & 27\/12\/23, Wednesday ebtween 11 am and 3 pm<\/p>

14\/12\/2023 12:53 (sandra)<\/b>emailed Alan to update whether they need to be rescheduled <\/p>

18\/12\/2023 09:53 (sandra)<\/b>02\/01\/24, Tuesday between 11 am and 3 pm<\/p>

02\/01\/2024 14:57 (alan)<\/b>Quoted works <\/p>

02\/01\/2024 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58587","activity_ticket_id":"55188","ticket_reference":"HDT56273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15874 - Supply and fit new glass globe pendant ceiling light fitting in main room ","ticket_address_1":"Flat 4, 1a Gerrard Place ","ticket_address_2":null,"ticket_town":"London","ticket_county":"W1","ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/24","activity_end":"2024-01-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67966","activity_notes":"Supply and fit new glass globe pendant ceiling light fitting in main room","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 10:05 (sandra)<\/b>Alan emailed and Jane to order <\/p>

23\/11\/2023 11:45 (jane)<\/b>Glass globe pendant on order - 1 week's lead-time <\/p>

05\/12\/2023 15:48 (sandra)<\/b>emailed for dates to fit <\/p>

08\/12\/2023 15:51 (sandra)<\/b>Flat 4, 1A Gerrard Place - 12\/12\/23, Tuesday & 18\/12\/23, Monday between 11 am and 3 pm<\/p>

18\/12\/2023 09:58 (sandra)<\/b>5\/01\/24, Friday between 11 am and 3 pm<\/p>

05\/01\/2024 13:51 (alan)<\/b>Quoted works <\/p>

05\/01\/2024 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58588","activity_ticket_id":"55189","ticket_reference":"HDT56274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15874 - Supply and fit new glass globe pendant ceiling light fitting in main room ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":"WC2","ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/24","activity_end":"2024-01-02 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67967","activity_notes":"Supply and fit new glass globe pendant ceiling light fitting in main room","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 10:06 (sandra)<\/b>Alan aware and Jane to order <\/p>

23\/11\/2023 11:46 (jane)<\/b>Glass globe pendant on order - 1 week's lead-time <\/p>

05\/12\/2023 15:48 (sandra)<\/b>emailed for dates to fit <\/p>

08\/12\/2023 15:10 (sandra)<\/b>Flat 2, 10 Horse & Dolphin - 11\/12\/23, Monday & 14\/12\/23, Thursday between 11 am and 3 pmFlat 3, 10 Horse & Dolphin - 11\/12\/23, Monday & 15\/12\/23, Friday between 11 am and 3 pm<\/p>

14\/12\/2023 12:53 (sandra)<\/b>emailed Alan to update whether they need to be rescheduled <\/p>

18\/12\/2023 10:30 (sandra)<\/b>Waiting on new date to fit globe<\/p>

19\/12\/2023 12:20 (sandra)<\/b>chased <\/p>

02\/01\/2024 14:14 (sandra)<\/b>Can be carried out on 2nd or on 9th between 11 - 3<\/p>

02\/01\/2024 14:54 (alan)<\/b>Quoted works <\/p>

02\/01\/2024 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58589","activity_ticket_id":"55190","ticket_reference":"HDT56275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15874 - Supply and fit new glass globe pendant ceiling light fitting in main room ","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin ","ticket_town":"London","ticket_county":"WC2","ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2794","cs_address_2":"10 Horse & Dolphin ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2794","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/24","activity_end":"2024-01-02 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67968","activity_notes":"Supply and fit new glass globe pendant ceiling light fitting in main room","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 10:06 (sandra)<\/b>Alan aware and Jane to order <\/p>

23\/11\/2023 11:46 (jane)<\/b>Glass globe pendant on order - 1 week's lead-time <\/p>

05\/12\/2023 15:48 (sandra)<\/b>emailed for dates to fit <\/p>

08\/12\/2023 15:10 (sandra)<\/b>Flat 2, 10 Horse & Dolphin - 11\/12\/23, Monday & 14\/12\/23, Thursday between 11 am and 3 pmFlat 3, 10 Horse & Dolphin - 11\/12\/23, Monday & 15\/12\/23, Friday between 11 am and 3 pm<\/p>

14\/12\/2023 12:53 (sandra)<\/b>emailed Alan to update whether they need to be rescheduled <\/p>

18\/12\/2023 09:52 (sandra)<\/b>2\/01\/24, Tuesday between 11 am and 3 pm<\/p>

02\/01\/2024 12:50 (alan)<\/b>Quoted works <\/p>

02\/01\/2024 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58590","activity_ticket_id":"55191","ticket_reference":"HDT56276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked bathroom sink and shower head needs to be cleaned ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"1030","cs_address_2":"39 King Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1030","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/23","activity_end":"2023-11-23 12:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67969","activity_notes":"blocked bathroom sink and shower head needs to be cleaned if it needs replacing please take pictures ENTER WITH KEYS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 11:55 (System)<\/b>Ticket Created<\/p>

23\/11\/2023 11:59 (sandra)<\/b>ACCESS WITH KEYS <\/p>

23\/11\/2023 14:54 (roy)<\/b>Cleared blockage to hand basinWas full of water.Tested all okUsed descaler for overhead and hand held shower. Is better but possibly needed a couple more hours for it to work fully<\/p>

23\/11\/2023 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58591","activity_ticket_id":"54886","ticket_reference":"HDT55971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15878 - Installation of Christmas lights and removal ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"1821","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1821","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/24","activity_end":"2024-01-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67970","activity_notes":"Installation of Christmas lights and removal ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 10:54 (sandra)<\/b>Please could we go ahead and get this booked in for installation on December 4th and removal on January 5th<\/p>

05\/12\/2023 09:56 (alan)<\/b>Quoted works <\/p>

05\/12\/2023 11:12 (travis)<\/b>Festive lights fitted.<\/p>

05\/12\/2023 12:03 (sandra)<\/b>booked for 5th Jan to remove <\/p>

05\/01\/2024 10:32 (travis)<\/b>Removal of seasonal lights,Stored in central cross electrical room.<\/p>

05\/01\/2024 11:31 (alan)<\/b>Remove winter lights and put back in electrical cupboard at Central Cross <\/p>

05\/01\/2024 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58592","activity_ticket_id":"55192","ticket_reference":"HDT56277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15935 - Redecoration of Walls ","ticket_address_1":"Flat 3 ","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/11\/23","activity_end":"2023-11-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67971","activity_notes":"Redecoration of Walls ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 11:36 (sandra)<\/b>booked for Thursday <\/p>

30\/11\/2023 08:51 (dean)<\/b>Done 290.00<\/p>

30\/11\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58593","activity_ticket_id":"55193","ticket_reference":"HDT56278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in the emergency staircase are not working ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/11\/23","activity_end":"2023-11-23 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67972","activity_notes":"lights in the emergency staircase are not working ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 14:47 (System)<\/b>Ticket Created<\/p>

23\/11\/2023 15:57 (alan)<\/b>Investigate lights on rear fire escape staircase not working, found power supply to fitting to have been tripped out due to fitting coming off wall Refixed light fitting, turn power back on and left working Quote to follow to replace fittings <\/p>

23\/11\/2023 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58594","activity_ticket_id":"55194","ticket_reference":"HDT56279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3x cover replacements for meters","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Dansey Place ","cs_id":"860","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/23","activity_end":"2023-12-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67973","activity_notes":"3x cover replacements for meterscall Lilian and she will explain ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 16:12 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 10:37 (sandra)<\/b>sent to MK to order <\/p>

27\/11\/2023 12:09 (sandra)<\/b>on order <\/p>

18\/12\/2023 12:16 (sandra)<\/b>delivered and booked for 20th <\/p>

21\/12\/2023 06:25 (michaelk)<\/b>Attended site to supply and fit 3 x external gas meter covers. Completed installation and labelled each meter to the corresponding flat. 6hrs labour plus parts, total 527.97 ex vat.<\/p>

21\/12\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58595","activity_ticket_id":"55195","ticket_reference":"HDT56280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"non stop flushing issue","ticket_address_1":"Flat 3.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/23","activity_end":"2023-11-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67974","activity_notes":"non stop flushing issueTENANT HOME FOR ACCESS - FRIDAY 24TH","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2023 16:18 (System)<\/b>Ticket Created<\/p>

23\/11\/2023 16:19 (sandra)<\/b>ACCESS FRIDAY 24TH WITH TENANT <\/p>

27\/11\/2023 06:42 (michaelk)<\/b>Attended site to investigate toilet flushing issue. Removed tiled plinth to access the cistern and removed the syphon. Found debris sitting inside the syphon seal which was cleaned out, along with the seal. Reassembled cistern and tested operation, leaving in full working order. 2hrs labour 105<\/p>

27\/11\/2023 14:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58596","activity_ticket_id":"55196","ticket_reference":"HDT56281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no heating or Hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/11\/23","activity_end":"2023-11-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67975","activity_notes":"Emergency call out - no heating or Hot water PLEASE UPDATE ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2023 09:00 (System)<\/b>Ticket Created<\/p>

24\/11\/2023 09:19 (roy)<\/b>Repressured boiler and resetUnable to access flat due to guest in bed but could hear and feel boiler working ok<\/p>

24\/11\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>

24\/11\/2023 14:36 (roy)<\/b>Returned Friday as tenant still had no hot water but found no additional problems<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58597","activity_ticket_id":"55144","ticket_reference":"HDT56229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15926 - replacement washer\/dryer","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/23","activity_end":"2023-11-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67976","activity_notes":"replacement washer\/dryer","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 14:26 (sandra)<\/b>booked for 24th <\/p>

17\/11\/2023 15:11 (sandra)<\/b>confirmed for the 24th <\/p>

24\/11\/2023 13:29 (travis)<\/b>Replaced washer dryer.<\/p>

24\/11\/2023 13:33 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2023 17:25 (iain)<\/b>Washer\/dryer replacement.<\/p>

27\/11\/2023 13:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58599","activity_ticket_id":"55197","ticket_reference":"HDT56282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15938 - Replacement seals and inlet valve ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/12\/23","activity_end":"2023-12-11 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67978","activity_notes":"Replacement seals and inlet valve ","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2023 12:02 (sandra)<\/b>Sent to Repairaid to order parts <\/p>

29\/11\/2023 15:32 (sandra)<\/b>emailed for access on 6th December 10 - 2pm<\/p>

04\/12\/2023 11:02 (sandra)<\/b>tenant wants to give access on the 8th. emailed to rescheduled for RA<\/p>

05\/12\/2023 09:13 (sandra)<\/b>access with tenant on 11th December <\/p>

14\/12\/2023 12:24 (sandra)<\/b>emailed for update <\/p>

14\/12\/2023 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58600","activity_ticket_id":"55198","ticket_reference":"HDT56283","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"down pipe leaking to the back of the building ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1N 3ES","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/11\/23","activity_end":"2023-11-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67979","activity_notes":"down pipe leaking to the back of the building Flat 3 is the tenant and it is out the back of the buildingcall Pip on 07880100262 when you are outside ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2023 12:37 (System)<\/b>Ticket Created<\/p>

24\/11\/2023 12:38 (sandra)<\/b>Flat 3 is the tenant and it is out the back of the building call Pip on 07880100262 when you are outside<\/p>

24\/11\/2023 15:48 (travis)<\/b>Cut out a section of faulty four inch down pipe,and replaced with a new section of downpipe, forty five degree fittings and a fernco.Tested on completion.<\/p>

24\/11\/2023 16:21 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2023 17:25 (iain)<\/b>Repair to external soil pipe.<\/p>

27\/11\/2023 12:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58601","activity_ticket_id":"55198","ticket_reference":"HDT56283","ticket_client":"1874","client_name":"Davis-Brown","ticket_title":"down pipe leaking to the back of the building ","ticket_address_1":"23-26 Great James Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1N 3ES","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/23","activity_end":"2023-11-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67980","activity_notes":"down pipe leaking to the back of the building ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2023 12:37 (System)<\/b>Ticket Created<\/p>

24\/11\/2023 12:38 (sandra)<\/b>Flat 3 is the tenant and it is out the back of the building call Pip on 07880100262 when you are outside<\/p>

24\/11\/2023 15:48 (travis)<\/b>Cut out a section of faulty four inch down pipe,and replaced with a new section of downpipe, forty five degree fittings and a fernco.Tested on completion.<\/p>

24\/11\/2023 16:21 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2023 17:25 (iain)<\/b>Repair to external soil pipe.<\/p>

27\/11\/2023 12:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58602","activity_ticket_id":"55199","ticket_reference":"HDT56284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water to building:","ticket_address_1":"Top Floor Flat","ticket_address_2":"22 Goodge Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/23","activity_end":"2023-11-25 19:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67981","activity_notes":"No water to building:","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2023 19:28 (System)<\/b>Ticket Created<\/p>

26\/11\/2023 10:47 (roy)<\/b>On arrival water had returned.I guEss downstairs shop had turned off water to fix something but they denied it.Has happened twice beforeAll ok<\/p>

27\/11\/2023 14:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58603","activity_ticket_id":"55200","ticket_reference":"HDT56285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water or heating","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/23","activity_end":"2023-11-25 19:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67982","activity_notes":"No hot water or heating","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2023 19:34 (System)<\/b>Ticket Created<\/p>

26\/11\/2023 10:45 (roy)<\/b>Fuse had blown and reset RCDAll ok<\/p>

27\/11\/2023 14:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58604","activity_ticket_id":"55201","ticket_reference":"HDT56286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/23","activity_end":"2023-11-27 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67983","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 09:29 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 09:45 (roy)<\/b>Repressured boiler as air in systemAll okAlso oven not working due to switch being off in cupboard All ok<\/p>

27\/11\/2023 09:45 (roy)<\/b>Repressured boiler as air in systemAll okAlso oven not working due to switch being off in cupboard All ok<\/p>

27\/11\/2023 14:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58605","activity_ticket_id":"55202","ticket_reference":"HDT56287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1, 36 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/23","activity_end":"2023-11-27 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67984","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 09:31 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 09:46 (roy)<\/b>Repressured boiler and resetTested all ok<\/p>

27\/11\/2023 13:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58606","activity_ticket_id":"55203","ticket_reference":"HDT56288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"thermostat box isn\u00e2\u20ac\u2122t responding.","ticket_address_1":"Flat 2","ticket_address_2":"Goodwins House 55-58 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/23","activity_end":"2023-11-27 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67985","activity_notes":"thermostat box isnt responding. Please collect keys","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 09:35 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 09:36 (sandra)<\/b>with keys <\/p>

28\/11\/2023 06:02 (michaelk)<\/b>Attended site to investigate heating failure. Installed new batteries into the programmable thermostat and paired with receiver. Tested system and left fully operational. 2hrs labour 105<\/p>

28\/11\/2023 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58607","activity_ticket_id":"55204","ticket_reference":"HDT56289","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"set the heating at constant temperature at 22 degrees","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"165","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"165","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/23","activity_end":"2023-11-27 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67986","activity_notes":"set the heating at constant temperature at 22 degreesalso the hearting in the bathroom wont turn on collect keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 09:37 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 09:37 (sandra)<\/b>collect keys <\/p>

28\/11\/2023 06:04 (michaelk)<\/b>Attended site to investigate heating controls. Re-programmed underfloor controllers to operate as on\/off controllers as tenant requested, testing all controls for correct operation. Left in full working order and explained to the tenant how to use. 2hrs labour 105<\/p>

28\/11\/2023 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58608","activity_ticket_id":"55205","ticket_reference":"HDT56290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind cord and hole needs to be filled ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/23","activity_end":"2023-11-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67987","activity_notes":"blind cord and hole needs to be filled engineer to fill the small hole in the wall tenant will give access at 12 today ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 09:40 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 09:52 (sandra)<\/b>tenant at 12 today <\/p>

27\/11\/2023 13:08 (travis)<\/b>Removed, repaired and refitted blind in bedroom.Where previous screws have been filled over and decorated,the filler is now blown and needs replacing and the wall needs decoration,I have the colour code for decorator.<\/p>

28\/11\/2023 12:40 (sandra)<\/b>requested access for redec<\/p>

30\/11\/2023 11:09 (sandra)<\/b>requested access for Monday.<\/p>

30\/11\/2023 12:08 (sandra)<\/b>Lilian has requested access for Friday <\/p>

03\/12\/2023 21:03 (dean)<\/b>Done 110.00<\/p>

03\/12\/2023 21:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58609","activity_ticket_id":"55206","ticket_reference":"HDT56291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water is not hot enough ","ticket_address_1":"Flat 1.1 ","ticket_address_2":"66a Shaftesbury ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/23","activity_end":"2023-11-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67988","activity_notes":"hot water is not hot enough can you turn up the temperature on the boiler AFTER 3PM TODAY WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 10:31 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 10:32 (sandra)<\/b>AFTER 3PM TODAY WITH TENANT <\/p>

28\/11\/2023 06:12 (michaelk)<\/b>Attended site to investigate hot water. Measured 40c at the outlets, so I adjusted the mixing valve to allow 50c at the outlets. 1hr labour 55<\/p>

28\/11\/2023 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58610","activity_ticket_id":"55207","ticket_reference":"HDT56292","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilet door spring needs attention","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/23","activity_end":"2023-11-27 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67989","activity_notes":"toilet door spring needs attention3rd Floor entrance door into main toilet block is not closing the door FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 11:07 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 11:15 (sandra)<\/b>BOOKED TODAY <\/p>

27\/11\/2023 15:19 (travis)<\/b>Replacement Perco door closer to third fl toilet entrance door.<\/p>

27\/11\/2023 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58611","activity_ticket_id":"55208","ticket_reference":"HDT56293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/23","activity_end":"2023-11-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67990","activity_notes":"PAT testing only Thursday 9am ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 11:42 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 12:02 (sandra)<\/b>Thursday 30th<\/p>

29\/11\/2023 09:10 (sandra)<\/b>with keys <\/p>

30\/11\/2023 10:45 (roy)<\/b>Pat test <\/p>

30\/11\/2023 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58612","activity_ticket_id":"55209","ticket_reference":"HDT56294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"242","cs_address_2":"10 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"242","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/23","activity_end":"2023-11-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67991","activity_notes":"PAT testing only Thursday 10am","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 11:42 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 12:02 (sandra)<\/b>thursday <\/p>

29\/11\/2023 09:10 (sandra)<\/b>with keys <\/p>

30\/11\/2023 10:45 (roy)<\/b>Pat test<\/p>

30\/11\/2023 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58613","activity_ticket_id":"55210","ticket_reference":"HDT56295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 3","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"738","cs_address_2":"10 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"738","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/23","activity_end":"2023-11-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67992","activity_notes":"PAT testing only Thursday 11am","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 11:43 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 12:02 (sandra)<\/b>Thursday <\/p>

29\/11\/2023 09:10 (sandra)<\/b>with keys <\/p>

30\/11\/2023 16:53 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 19:23 (roy)<\/b>Pat test<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58614","activity_ticket_id":"55211","ticket_reference":"HDT56296","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 4, 10 Charlotte Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"421","cs_address_2":"10 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"421","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/23","activity_end":"2023-11-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67993","activity_notes":"PAT testing only Thursday 12","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 11:44 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 12:02 (sandra)<\/b>Thursday <\/p>

29\/11\/2023 09:10 (sandra)<\/b>with keys <\/p>

30\/11\/2023 16:54 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 19:23 (roy)<\/b>Pat test<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58615","activity_ticket_id":"55212","ticket_reference":"HDT56297","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak from roof into fire escape ","ticket_address_1":"Flat 14","ticket_address_2":"40-41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/23","activity_end":"2023-11-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67994","activity_notes":"8AM TUESDAY MORNING WITH THE TENANT FOR ACCESS leak from roof into fire escape We have a leak coming down the old fire escape into the void that Flat 14 uses for storage. Kira had a look inside and on the roof and wasnt sure where it might be coming from. I am concerned about the potential for mould and this seeping down to the flat below as well. ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 13:49 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 13:50 (sandra)<\/b>waiting on access for Tuesday morning <\/p>

27\/11\/2023 14:37 (sandra)<\/b>TUESDAY MORNING WITH TENANT FOR ACCESS AT 8AM <\/p>

28\/11\/2023 08:55 (travis)<\/b>Roof gully repair above damaged area within fire escape.<\/p>

28\/11\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58616","activity_ticket_id":"55089","ticket_reference":"HDT56174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15911 - Maintenance, flooring and redecoration ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/23","activity_end":"2023-11-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67995","activity_notes":"1) To allow for a competent maintenance engineer and a qualified 18th edition electrical engineer toattend above site and carry out general maintenance duties and localised repairs as directed to include:The installation of thermostat temperature controlled valves to towel rails in bathroomReinstatement of loose lights to ceiling in several locationsThe realignment of wardrobe doors,Repair to waste to bathReplacement seal to shower screenRemoval and reinstatement of mastic seal to bath and aperture within tiled wallCleaning of discoloured tile in bathroomFor any major defects a report will be sent with further costs..2) To allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To remove all hooks and fixings and carry out all necessary preparation works to ceilings and walls asrequired inclusive of water damaged area in hallway.Touch up and apply 1No full coat to all walls throughout and ceilings where required.To prepare woodwork where required and touch in with colour match as necessary.Remove all protection works and clean site on completion.3) To allow to attend the above site with all necessary plant and materials and carry out protection worksas required.To use a light chemical solution to strip back existing flooring. Sand through various grits to a fine finish,thoroughly vacuum and prepare.Apply one coat of primer followed by three coats of water based quick drying, high traffic clear top seal,and buff between coats as necessary.Remove all protection works and clean through on completion.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 14:18 (sandra)<\/b>KEYS FROM SECURITY <\/p>

14\/11\/2023 15:13 (alan)<\/b>Ordered elements for tail rails and refix lights as needed <\/p>

14\/11\/2023 15:49 (iain)<\/b>List of works.<\/p>

15\/11\/2023 14:27 (sandra)<\/b>looking at property with MR on Thursday and then Dean will book in<\/p>

17\/11\/2023 09:06 (sandra)<\/b>date for painting to be arranged once Dean has spoken to MR<\/p>

22\/11\/2023 12:56 (sandra)<\/b>flooring being completed. Painting booked for 27th <\/p>

27\/11\/2023 15:26 (alan)<\/b>Replace elements in both tail rails <\/p>

29\/11\/2023 10:38 (sandra)<\/b>decorating will be finished by Friday night <\/p>

01\/12\/2023 09:57 (iain)<\/b>ITC"s.<\/p>

01\/12\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58617","activity_ticket_id":"55205","ticket_reference":"HDT56290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind cord and hole needs to be filled ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/12\/23","activity_end":"2023-12-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67996","activity_notes":"blind cord and hole needs to be filled engineer to fill the small hole in the wall FRIDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 09:40 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 09:52 (sandra)<\/b>tenant at 12 today <\/p>

27\/11\/2023 13:08 (travis)<\/b>Removed, repaired and refitted blind in bedroom.Where previous screws have been filled over and decorated,the filler is now blown and needs replacing and the wall needs decoration,I have the colour code for decorator.<\/p>

28\/11\/2023 12:40 (sandra)<\/b>requested access for redec<\/p>

30\/11\/2023 11:09 (sandra)<\/b>requested access for Monday.<\/p>

30\/11\/2023 12:08 (sandra)<\/b>Lilian has requested access for Friday <\/p>

03\/12\/2023 21:03 (dean)<\/b>Done 110.00<\/p>

03\/12\/2023 21:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58618","activity_ticket_id":"55213","ticket_reference":"HDT56298","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light in common parts GF has water in it.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard Place ","cs_id":"517","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"517","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/11\/23","activity_end":"2023-11-27 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67997","activity_notes":"light in common parts GF has water in it.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 14:35 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 15:24 (alan)<\/b>Replace 2 lamps damaged by leak <\/p>

27\/11\/2023 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58619","activity_ticket_id":"55214","ticket_reference":"HDT56299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15940 - Main door repairs","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Seoul Plaza","cs_id":"2801","cs_address_2":"Unit 4 Central Cross ","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2801","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"13\/12\/23","activity_end":"2023-12-13 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67998","activity_notes":"Main door repairs","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2023 15:41 (sandra)<\/b>sent to twentytwenty to order parts <\/p>

05\/12\/2023 12:15 (sandra)<\/b>chased 2020 for an installation date <\/p>

08\/12\/2023 12:36 (sandra)<\/b>booked for 22nd December at 8.30 am<\/p>

02\/01\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58620","activity_ticket_id":"55215","ticket_reference":"HDT56300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15942 - Repairs to main door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Jimli Restaurant ","cs_id":"2803","cs_address_2":"Unit 15 Central Cross ","cs_town":"London ","cs_postcode":"WC2H 7PR","ticket_client_site":"2803","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"13\/12\/23","activity_end":"2023-12-13 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"67999","activity_notes":"Repairs to main door ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2023 12:41 (sandra)<\/b>sent to 2020 to order parts <\/p>

05\/12\/2023 12:14 (sandra)<\/b>chased 2020 for an installation date <\/p>

08\/12\/2023 12:37 (sandra)<\/b>booked for 22nd December following on from Seoul Plaza<\/p>

02\/01\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58621","activity_ticket_id":"55216","ticket_reference":"HDT56301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/23","activity_end":"2023-11-27 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68000","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 16:29 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 20:20 (roy)<\/b>No one mentioned anything about leak into flat one.Pressure on boiler is on zero and unable to reppressurise. Leak somewhere but manifold looks ok and underneath boiler looks ok.Bigger problem and need Keenan to attend<\/p>

28\/11\/2023 12:42 (sandra)<\/b>returned today <\/p>

29\/11\/2023 08:23 (michaelk)<\/b>Attended site to investigate the heating systems loss of pressure. After pinpointing the area and attending the flat 1, we discovered a damaged pipe on the heating manifold. This circuit was capped off and the remaining system was then re-pressurised and fully tested. The damaged pipe will need to be sourced, with a further repair required. 5hrs labour 255<\/p>

29\/11\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 09:45 (sandra)<\/b>Further works need to be done without quote. MIK to order and fit after tenant moves out on the 1st <\/p>

01\/12\/2023 16:52 (sandra)<\/b>tenant moves in on 11th<\/p>

08\/12\/2023 12:40 (sandra)<\/b>still awaiting parts estimated delivery 8th \/11th<\/p>

11\/12\/2023 09:13 (michaelk)<\/b>Attended site to cut out and replace the faulty section of underfloor heating pipe. Manufacturers pipe and fittings were installed, along with a new adjustment valve which was also leaking. Ran the system upto full working temperature, checked for tighteness and left in full working order. 3hrs labour plus materials, total 247.80 ex vat.<\/p>

11\/12\/2023 11:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58622","activity_ticket_id":"55217","ticket_reference":"HDT56302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plug sockets and light out ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1186","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1186","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/23","activity_end":"2023-12-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68001","activity_notes":"I just wanted to report the following repairs that will be needed for the Central Cross site Firstly, There are x3 external plug socket housings which need to be replaced.Secondly, there is a light out in the toilet of the Security cabin.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 16:51 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 15:00 (alan)<\/b>Replace 3 weatherproof MK sockets as needed 2 in cardboard storage room and 1 by security hutOrder new light fitting for WC in security hut<\/p>

28\/11\/2023 15:00 (alan)<\/b>Replace 3 weatherproof MK sockets as needed 2 in cardboard storage room and 1 by security hutOrder new light fitting for WC in security hut<\/p>

12\/12\/2023 16:28 (sandra)<\/b>stilll waiting on part <\/p>

18\/12\/2023 16:14 (sandra)<\/b>21st<\/p>

02\/01\/2024 14:55 (alan)<\/b>Return to site and replace downlighter in WC <\/p>

02\/01\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58623","activity_ticket_id":"55218","ticket_reference":"HDT56303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 8","ticket_address_1":"Flat 8","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/23","activity_end":"2023-11-28 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68002","activity_notes":"leak into Flat 8repair window in Flat 10 ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 09:13 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 11:13 (travis)<\/b>Temporary window repairs to X2 windows.<\/p>

28\/11\/2023 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58624","activity_ticket_id":"55219","ticket_reference":"HDT56304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15939 - Decorating ","ticket_address_1":"Suite 5, Egmont House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/12\/23","activity_end":"2023-12-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68003","activity_notes":"Decorating tenant can now provide access on Monday ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 12:42 (sandra)<\/b>sent to Dean for date to attend <\/p>

30\/11\/2023 12:24 (sandra)<\/b>(Placed On Hold) Please hold on to this. LG<\/p>

30\/11\/2023 12:42 (sandra)<\/b>(Removed from on-hold)<\/p>

30\/11\/2023 12:42 (sandra)<\/b>tenant to give access on Monday <\/p>

06\/12\/2023 08:16 (dean)<\/b>Done 230.00<\/p>

06\/12\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58625","activity_ticket_id":"55216","ticket_reference":"HDT56301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/23","activity_end":"2023-11-28 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68004","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 16:29 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 20:20 (roy)<\/b>No one mentioned anything about leak into flat one.Pressure on boiler is on zero and unable to reppressurise. Leak somewhere but manifold looks ok and underneath boiler looks ok.Bigger problem and need Keenan to attend<\/p>

28\/11\/2023 12:42 (sandra)<\/b>returned today <\/p>

29\/11\/2023 08:23 (michaelk)<\/b>Attended site to investigate the heating systems loss of pressure. After pinpointing the area and attending the flat 1, we discovered a damaged pipe on the heating manifold. This circuit was capped off and the remaining system was then re-pressurised and fully tested. The damaged pipe will need to be sourced, with a further repair required. 5hrs labour 255<\/p>

29\/11\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 09:45 (sandra)<\/b>Further works need to be done without quote. MIK to order and fit after tenant moves out on the 1st <\/p>

01\/12\/2023 16:52 (sandra)<\/b>tenant moves in on 11th<\/p>

08\/12\/2023 12:40 (sandra)<\/b>still awaiting parts estimated delivery 8th \/11th<\/p>

11\/12\/2023 09:13 (michaelk)<\/b>Attended site to cut out and replace the faulty section of underfloor heating pipe. Manufacturers pipe and fittings were installed, along with a new adjustment valve which was also leaking. Ran the system upto full working temperature, checked for tighteness and left in full working order. 3hrs labour plus materials, total 247.80 ex vat.<\/p>

11\/12\/2023 11:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58626","activity_ticket_id":"55220","ticket_reference":"HDT56305","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To strip out bespoke wardrobes from changing room area and make good decoration on completion - FOR TODAY BETWEWEEN 10AM AND 5PM","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/23","activity_end":"2023-11-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68005","activity_notes":"To strip out bespoke wardrobes from changing room area and make good decoration on completion - FOR TODAY BETWEWEEN 10AM AND 5PM","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 09:40 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 16:10 (travis)<\/b>Removal of built in cupboards.<\/p>

30\/11\/2023 08:40 (iain)<\/b>Strip out walk in wardrobe.<\/p>

30\/11\/2023 16:55 (jane)<\/b>(Ticket Closed)<\/p>

01\/12\/2023 09:59 (iain)<\/b>Clearance.<\/p>

01\/12\/2023 09:59 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58627","activity_ticket_id":"55221","ticket_reference":"HDT56306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water and no lights ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/23","activity_end":"2023-11-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68006","activity_notes":"No hot water ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 10:15 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 10:21 (sandra)<\/b>tenant home for access <\/p>

28\/11\/2023 14:36 (alan)<\/b>Called out to investigate, electrics, tripping out Found washing machine to be faulty lift unplugged for appliance engineer to look atLeft all offer electrical working<\/p>

29\/11\/2023 08:20 (michaelk)<\/b>Attended site to switch on the heating and to inspect the power which was reported tripping. There was a fault with one particular circuit which was left off, the heating and hot water was left operational with the electrician returning. 1hr labour 55<\/p>

29\/11\/2023 10:35 (sandra)<\/b>6th 10 - 2pm appliance engineer - waiting on confirmation of access <\/p>

01\/12\/2023 12:04 (sandra)<\/b>rescheduled for 7th as tenant wants all work done same day<\/p>

07\/12\/2023 16:38 (roy)<\/b>With Repair Aid<\/p>

08\/12\/2023 12:42 (sandra)<\/b>waiting on update from Repairaid <\/p>

12\/12\/2023 08:57 (sandra)<\/b>The engineer found that fan motor, dryer heater and wash heater have failed and need to be replaced.quote to follow <\/p>

12\/12\/2023 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58628","activity_ticket_id":"55221","ticket_reference":"HDT56306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water and no lights ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/23","activity_end":"2023-11-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68007","activity_notes":"No hot water and no lights tenant will be around about 1 o\/c. call lilian and she will call him to open up ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 10:15 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 10:21 (sandra)<\/b>tenant home for access <\/p>

28\/11\/2023 14:36 (alan)<\/b>Called out to investigate, electrics, tripping out Found washing machine to be faulty lift unplugged for appliance engineer to look atLeft all offer electrical working<\/p>

29\/11\/2023 08:20 (michaelk)<\/b>Attended site to switch on the heating and to inspect the power which was reported tripping. There was a fault with one particular circuit which was left off, the heating and hot water was left operational with the electrician returning. 1hr labour 55<\/p>

29\/11\/2023 10:35 (sandra)<\/b>6th 10 - 2pm appliance engineer - waiting on confirmation of access <\/p>

01\/12\/2023 12:04 (sandra)<\/b>rescheduled for 7th as tenant wants all work done same day<\/p>

07\/12\/2023 16:38 (roy)<\/b>With Repair Aid<\/p>

08\/12\/2023 12:42 (sandra)<\/b>waiting on update from Repairaid <\/p>

12\/12\/2023 08:57 (sandra)<\/b>The engineer found that fan motor, dryer heater and wash heater have failed and need to be replaced.quote to follow <\/p>

12\/12\/2023 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58629","activity_ticket_id":"55222","ticket_reference":"HDT56307","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/23","activity_end":"2023-11-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68008","activity_notes":"Handy Man Service Wednesday 29th November Thursday 30th November ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 10:54 (jane)<\/b>Wednesday 29th November Thursday 30th November <\/p>

30\/11\/2023 12:30 (travis)<\/b>Maintenance works.<\/p>

30\/11\/2023 15:40 (travis)<\/b>Maintenance works.<\/p>

30\/11\/2023 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58630","activity_ticket_id":"55223","ticket_reference":"HDT56308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bedroom door lock can only be unlocked from the outside ","ticket_address_1":"Flat 5","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/23","activity_end":"2023-11-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68009","activity_notes":"bedroom door lock can only be unlocked from the outside ensuite toilet isnt filling with water TENANT WILL BE AT HOME ON WEDNESDAY AT 11AM ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 14:24 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 14:25 (sandra)<\/b>WEDNESDAY AT 11 AM <\/p>

29\/11\/2023 12:16 (roy)<\/b>Refixed door handle to bedroomAll okEase and adjusted ball valve and siphon and all working ok<\/p>

29\/11\/2023 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58631","activity_ticket_id":"55224","ticket_reference":"HDT56309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door closer is not closing the door","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"12-13 Little Newport Street ","cs_id":"1303","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1303","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/23","activity_end":"2023-11-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68010","activity_notes":"main front door closer is not closing the doorcollect keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 14:30 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 10:03 (sandra)<\/b>wednesday<\/p>

30\/11\/2023 08:36 (iain)<\/b>Eased and adjusted door, closer, hinges, lock and keep.<\/p>

30\/11\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58632","activity_ticket_id":"55221","ticket_reference":"HDT56306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water and no lights ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/12\/23","activity_end":"2023-12-13 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68011","activity_notes":"No hot water and no lights ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2023 10:15 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 10:21 (sandra)<\/b>tenant home for access <\/p>

28\/11\/2023 14:36 (alan)<\/b>Called out to investigate, electrics, tripping out Found washing machine to be faulty lift unplugged for appliance engineer to look atLeft all offer electrical working<\/p>

29\/11\/2023 08:20 (michaelk)<\/b>Attended site to switch on the heating and to inspect the power which was reported tripping. There was a fault with one particular circuit which was left off, the heating and hot water was left operational with the electrician returning. 1hr labour 55<\/p>

29\/11\/2023 10:35 (sandra)<\/b>6th 10 - 2pm appliance engineer - waiting on confirmation of access <\/p>

01\/12\/2023 12:04 (sandra)<\/b>rescheduled for 7th as tenant wants all work done same day<\/p>

07\/12\/2023 16:38 (roy)<\/b>With Repair Aid<\/p>

08\/12\/2023 12:42 (sandra)<\/b>waiting on update from Repairaid <\/p>

12\/12\/2023 08:57 (sandra)<\/b>The engineer found that fan motor, dryer heater and wash heater have failed and need to be replaced.quote to follow <\/p>

12\/12\/2023 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58633","activity_ticket_id":"55225","ticket_reference":"HDT56310","ticket_client":"2122","client_name":"Gresham College","ticket_title":"PAT test ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn","cs_id":"1705","cs_address_2":"86 Fetter Lane, Holborn","cs_town":"London","cs_postcode":"EC4A 1AD","ticket_client_site":"1705","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/12\/23","activity_end":"2023-12-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68012","activity_notes":"PAT test ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2023 15:16 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 15:18 (sandra)<\/b>booked for 7th December waiting for confirmation <\/p>

29\/11\/2023 09:08 (sandra)<\/b>Angela rescheduled. asked for 13th <\/p>

29\/11\/2023 12:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58634","activity_ticket_id":"55226","ticket_reference":"HDT56311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating is not working ","ticket_address_1":"Flat 2.1 ","ticket_address_2":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/23","activity_end":"2023-11-28 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68013","activity_notes":"heating is not working tenant is home just knock ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 15:49 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 08:16 (michaelk)<\/b>Attended site to programme controls for the tenants. 1hr labour 55<\/p>

29\/11\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58635","activity_ticket_id":"55227","ticket_reference":"HDT56312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alarm beeping - ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/23","activity_end":"2023-11-28 21:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68014","activity_notes":"alarm beeping - emergency call out TENANT WILL BE HOME - 9PM ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 16:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 12:11 (roy)<\/b>Faulty carbon alarm.Removed, fitted temp.Purchased new and replaced<\/p>

29\/11\/2023 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58636","activity_ticket_id":"55220","ticket_reference":"HDT56305","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To strip out bespoke wardrobes from changing room area and make good decoration on completion - FOR TODAY BETWEWEEN 10AM AND 5PM","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/23","activity_end":"2023-11-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68015","activity_notes":"To strip out bespoke wardrobes from changing room area and make good decoration on completion - FOR TODAY BETWEWEEN 10AM AND 5PM","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 09:40 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 16:10 (travis)<\/b>Removal of built in cupboards.<\/p>

30\/11\/2023 08:40 (iain)<\/b>Strip out walk in wardrobe.<\/p>

30\/11\/2023 16:55 (jane)<\/b>(Ticket Closed)<\/p>

01\/12\/2023 09:59 (iain)<\/b>Clearance.<\/p>

01\/12\/2023 09:59 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58637","activity_ticket_id":"55216","ticket_reference":"HDT56301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/23","activity_end":"2023-12-11 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68016","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2023 16:29 (System)<\/b>Ticket Created<\/p>

27\/11\/2023 20:20 (roy)<\/b>No one mentioned anything about leak into flat one.Pressure on boiler is on zero and unable to reppressurise. Leak somewhere but manifold looks ok and underneath boiler looks ok.Bigger problem and need Keenan to attend<\/p>

28\/11\/2023 12:42 (sandra)<\/b>returned today <\/p>

29\/11\/2023 08:23 (michaelk)<\/b>Attended site to investigate the heating systems loss of pressure. After pinpointing the area and attending the flat 1, we discovered a damaged pipe on the heating manifold. This circuit was capped off and the remaining system was then re-pressurised and fully tested. The damaged pipe will need to be sourced, with a further repair required. 5hrs labour 255<\/p>

29\/11\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 09:45 (sandra)<\/b>Further works need to be done without quote. MIK to order and fit after tenant moves out on the 1st <\/p>

01\/12\/2023 16:52 (sandra)<\/b>tenant moves in on 11th<\/p>

08\/12\/2023 12:40 (sandra)<\/b>still awaiting parts estimated delivery 8th \/11th<\/p>

11\/12\/2023 09:13 (michaelk)<\/b>Attended site to cut out and replace the faulty section of underfloor heating pipe. Manufacturers pipe and fittings were installed, along with a new adjustment valve which was also leaking. Ran the system upto full working temperature, checked for tighteness and left in full working order. 3hrs labour plus materials, total 247.80 ex vat.<\/p>

11\/12\/2023 11:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58638","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/23","activity_end":"2023-11-29 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68017","activity_notes":"Please complete ITC form","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58639","activity_ticket_id":"55174","ticket_reference":"HDT56259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15931 - Maintenance and redecoration works ","ticket_address_1":"Flat 1, 8a New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1, 8a New Row ","cs_id":"2791","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2791","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/23","activity_end":"2023-11-29 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68018","activity_notes":"Please complete ITC form","activity_timesheet":null,"ticket_notes_combined":"

23\/11\/2023 07:19 (iain)<\/b>ITC's.<\/p>

24\/11\/2023 08:03 (iain)<\/b>ITC's.<\/p>

27\/11\/2023 10:19 (sandra)<\/b>completed <\/p>

28\/11\/2023 12:58 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:45 (korweb)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58640","activity_ticket_id":"55089","ticket_reference":"HDT56174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15911 - Maintenance, flooring and redecoration ","ticket_address_1":"Flat 9, 25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/23","activity_end":"2023-11-30 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68019","activity_notes":"Please complete ITC form","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 14:18 (sandra)<\/b>KEYS FROM SECURITY <\/p>

14\/11\/2023 15:13 (alan)<\/b>Ordered elements for tail rails and refix lights as needed <\/p>

14\/11\/2023 15:49 (iain)<\/b>List of works.<\/p>

15\/11\/2023 14:27 (sandra)<\/b>looking at property with MR on Thursday and then Dean will book in<\/p>

17\/11\/2023 09:06 (sandra)<\/b>date for painting to be arranged once Dean has spoken to MR<\/p>

22\/11\/2023 12:56 (sandra)<\/b>flooring being completed. Painting booked for 27th <\/p>

27\/11\/2023 15:26 (alan)<\/b>Replace elements in both tail rails <\/p>

29\/11\/2023 10:38 (sandra)<\/b>decorating will be finished by Friday night <\/p>

01\/12\/2023 09:57 (iain)<\/b>ITC"s.<\/p>

01\/12\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58641","activity_ticket_id":"55228","ticket_reference":"HDT56313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can the bathroom fan be checked ","ticket_address_1":"3rd Floor Flat ","ticket_address_2":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/23","activity_end":"2023-11-30 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68020","activity_notes":"Can the bathroom fan be checked as mould is growing on the ceiling CAN YOU ACCESS WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2023 09:49 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 10:02 (sandra)<\/b>today with keys <\/p>

03\/12\/2023 20:37 (alan)<\/b>Check fan in bathroom Fan found to be faulty, quote for replacement fan sent <\/p>

03\/12\/2023 21:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58642","activity_ticket_id":"55095","ticket_reference":"HDT56180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flat needs a coat of paint throughout and ITC's ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"307","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"307","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/23","activity_end":"2023-11-29 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68021","activity_notes":"Please complete ITC form","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 09:31 (System)<\/b>Ticket Created<\/p>

14\/11\/2023 10:23 (sandra)<\/b>Vacant from the 15th<\/p>

15\/11\/2023 13:02 (sandra)<\/b>booked for 16th can you also look at the shelf in the middle wardrobe in the bedroom <\/p>

17\/11\/2023 07:36 (iain)<\/b>ITC's.<\/p>

20\/11\/2023 11:58 (sandra)<\/b>list of completed jobs attached to file <\/p>

21\/11\/2023 07:27 (iain)<\/b>ITC's.<\/p>

21\/11\/2023 10:24 (alan)<\/b>Repair light under kitchen cupboard <\/p>

22\/11\/2023 13:06 (jane)<\/b>(Ticket Closed)<\/p>

29\/11\/2023 09:45 (korweb)<\/b>(Ticket Re-Opened)<\/p>

29\/11\/2023 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58643","activity_ticket_id":"55229","ticket_reference":"HDT56314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is making a loud noise","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/12\/23","activity_end":"2023-12-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68022","activity_notes":"dishwasher is making a loud noise","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2023 09:54 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 10:02 (sandra)<\/b>waiting on appointment <\/p>

29\/11\/2023 11:02 (sandra)<\/b>booked for 6th 10 - 2pm <\/p>

29\/11\/2023 12:19 (sandra)<\/b>tenant to provide access <\/p>

08\/12\/2023 12:43 (sandra)<\/b>waiting on repairaid update <\/p>

08\/12\/2023 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58644","activity_ticket_id":"55230","ticket_reference":"HDT56315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"power tripped due to wet socket ","ticket_address_1":"Flat 3, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/23","activity_end":"2023-11-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68023","activity_notes":"power tripped due to wet socket tenant will be home after 1pm today ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2023 10:01 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 10:01 (sandra)<\/b>tenant home after 1 pm today <\/p>

29\/11\/2023 14:05 (alan)<\/b>Replace socket in bedroom damaged by water <\/p>

29\/11\/2023 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58645","activity_ticket_id":"55231","ticket_reference":"HDT56316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water in gents bathroom or office sink ","ticket_address_1":"Second Floor Office, 21\/22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"1050","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"1050","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/23","activity_end":"2023-11-30 08:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68024","activity_notes":"no hot water in gents bathroom or office sink ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2023 10:57 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 12:52 (sandra)<\/b>permission needed to break the panel by the sink as it wont come out in one piece.emailed for further instruction <\/p>

29\/11\/2023 16:42 (sandra)<\/b>booked to return Thursday morning <\/p>

30\/11\/2023 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58647","activity_ticket_id":"55232","ticket_reference":"HDT56317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"install bristle brush to the bottom of the flat door ","ticket_address_1":"2nd Floor Flat, 5 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2nd Floor Flat, 5 Gerrard Street ","cs_id":"1689","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1689","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/23","activity_end":"2023-11-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68026","activity_notes":"install bristle brush to the bottom of the flat door (fit to the outside no access required )","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2023 14:08 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 14:09 (sandra)<\/b>30th<\/p>

01\/12\/2023 09:58 (iain)<\/b>Supplied and fitted door brush strip.<\/p>

01\/12\/2023 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58648","activity_ticket_id":"55233","ticket_reference":"HDT56318","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"small corner of bathroom wall needs to be painted","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"Lodon ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"285","cs_address_2":"25 Garrick Street ","cs_town":"Lodon ","cs_postcode":"WC2E 9AX","ticket_client_site":"285","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/12\/23","activity_end":"2023-12-05 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68027","activity_notes":"small corner of bathroom wall needs to be painted(picture sent separately)","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2023 14:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 15:16 (sandra)<\/b>emailed to book for Friday <\/p>

05\/12\/2023 10:18 (sandra)<\/b>vacant <\/p>

05\/12\/2023 10:18 (sandra)<\/b>vacant <\/p>

06\/12\/2023 08:14 (dean)<\/b>Doone80.00<\/p>

06\/12\/2023 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58649","activity_ticket_id":"55112","ticket_reference":"HDT56197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and minor repairs ","ticket_address_1":"Flat 3 ","ticket_address_2":"66a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"2485","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2485","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/23","activity_end":"2023-11-29 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68028","activity_notes":"Please complete ITC form.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2023 12:04 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 12:54 (sandra)<\/b>17th with keys <\/p>

20\/11\/2023 07:13 (iain)<\/b>ITC's.<\/p>

22\/11\/2023 13:01 (sandra)<\/b>booked 23rd with keys <\/p>

24\/11\/2023 08:05 (iain)<\/b>ITC's.<\/p>

24\/11\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58650","activity_ticket_id":"55113","ticket_reference":"HDT56198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and redecs ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/11\/23","activity_end":"2023-11-29 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68029","activity_notes":"Please complete ITC form.","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2023 12:07 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 12:09 (sandra)<\/b>to go in with keys on the 20th at mid morning and new tenant will move in on 23rd <\/p>

17\/11\/2023 15:30 (sandra)<\/b>rescheduled for the morning of the 21st now <\/p>

21\/11\/2023 14:30 (alan)<\/b>Replace faulty mains powered smoke alarm in Hallway and replace various blown lamps as needed<\/p>

22\/11\/2023 07:14 (iain)<\/b>ITC's.<\/p>

22\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58651","activity_ticket_id":"55234","ticket_reference":"HDT56319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15943 - Maintenance, Electrical and Redecoration Works ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/12\/23","activity_end":"2023-12-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68030","activity_notes":"Maintenance, Electrical and Redecoration Works 8th December with keysMaintenanceTo carry out all necessary Inter-tenancy checks,To free sash window in hallwayReplacement shower screen seal and re-masticSupply and fit new shower head\/hose and riser railRepairs to door handlesfit window restrictors to some windows","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2023 15:23 (sandra)<\/b>booked for 8th December <\/p>

12\/12\/2023 08:17 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 04:40 (alan)<\/b>Replace 4 down lighters in bathroom for new LED fittings and replace blown lamps as needed <\/p>

13\/12\/2023 07:37 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 10:42 (sandra)<\/b>decorating completed <\/p>

13\/12\/2023 15:45 (iain)<\/b>ITC's.<\/p>

15\/12\/2023 14:14 (iain)<\/b>ITC's.<\/p>

15\/12\/2023 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58652","activity_ticket_id":"55234","ticket_reference":"HDT56319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15943 - Maintenance, Electrical and Redecoration Works ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/23","activity_end":"2023-12-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68031","activity_notes":"electrical carefully remove 4No light fittings inbathroom and dispose of environmentally friendly and supply and install new.Replace spent lamps to hallway and bedroom areaAlso replacement lamp required to cooker hood.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2023 15:23 (sandra)<\/b>booked for 8th December <\/p>

12\/12\/2023 08:17 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 04:40 (alan)<\/b>Replace 4 down lighters in bathroom for new LED fittings and replace blown lamps as needed <\/p>

13\/12\/2023 07:37 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 10:42 (sandra)<\/b>decorating completed <\/p>

13\/12\/2023 15:45 (iain)<\/b>ITC's.<\/p>

15\/12\/2023 14:14 (iain)<\/b>ITC's.<\/p>

15\/12\/2023 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58653","activity_ticket_id":"55234","ticket_reference":"HDT56319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15943 - Maintenance, Electrical and Redecoration Works ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/12\/23","activity_end":"2023-12-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68032","activity_notes":" Redecoration Works - 8th December with keys To allow to touch up and apply 1No full coat of paint to walls throughout.","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2023 15:23 (sandra)<\/b>booked for 8th December <\/p>

12\/12\/2023 08:17 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 04:40 (alan)<\/b>Replace 4 down lighters in bathroom for new LED fittings and replace blown lamps as needed <\/p>

13\/12\/2023 07:37 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 10:42 (sandra)<\/b>decorating completed <\/p>

13\/12\/2023 15:45 (iain)<\/b>ITC's.<\/p>

15\/12\/2023 14:14 (iain)<\/b>ITC's.<\/p>

15\/12\/2023 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58654","activity_ticket_id":"55235","ticket_reference":"HDT56320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken roller shutter ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Central Cross ","cs_id":"1304","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/23","activity_end":"2023-11-29 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68033","activity_notes":"broken roller shutter There is a roller shutter to one of our cleaning bays that has broken and can only close halfway","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2023 15:25 (System)<\/b>Ticket Created<\/p>

29\/11\/2023 15:36 (alan)<\/b>Look at shutter not operating correctlyIt looks like a section of the shutter has been damaged, preventing it from going downSpecialist needed<\/p>

29\/11\/2023 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58655","activity_ticket_id":"55236","ticket_reference":"HDT56321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating and no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/23","activity_end":"2023-11-30 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68034","activity_notes":"no heating and no hot water ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 09:27 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 06:27 (michaelk)<\/b>Attended site to investigate heating system pressure. Found additional manifold leaks which required tightening and 1 x valve that was letting by. This valve has been isolated and the heating restored. 1hr labour 55<\/p>

01\/12\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58656","activity_ticket_id":"55237","ticket_reference":"HDT56322","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install a roof door alarm at the above address ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"120-121 Long Acre ","cs_id":"2419","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2419","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/01\/24","activity_end":"2024-01-12 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68035","activity_notes":"install a roof door alarm at the above address ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 09:32 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 16:55 (sandra)<\/b>alan to order <\/p>

18\/12\/2023 16:04 (sandra)<\/b>waiting on order <\/p>

21\/12\/2023 10:47 (sandra)<\/b>booked for 5th January <\/p>

08\/01\/2024 11:15 (sandra)<\/b>rescheduled for 9th <\/p>

12\/01\/2024 11:03 (sandra)<\/b>booked for 12th<\/p>

12\/01\/2024 13:48 (alan)<\/b>Supply and install door alarm<\/p>

12\/01\/2024 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58657","activity_ticket_id":"55113","ticket_reference":"HDT56198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's and redecs ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"400","cs_address_2":"Cooper House, 82-88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"400","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/11\/23","activity_end":"2023-11-30 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68036","activity_notes":"To fill out ITC form ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2023 12:07 (System)<\/b>Ticket Created<\/p>

15\/11\/2023 12:09 (sandra)<\/b>to go in with keys on the 20th at mid morning and new tenant will move in on 23rd <\/p>

17\/11\/2023 15:30 (sandra)<\/b>rescheduled for the morning of the 21st now <\/p>

21\/11\/2023 14:30 (alan)<\/b>Replace faulty mains powered smoke alarm in Hallway and replace various blown lamps as needed<\/p>

22\/11\/2023 07:14 (iain)<\/b>ITC's.<\/p>

22\/11\/2023 13:02 (jane)<\/b>(Ticket Closed)<\/p>

30\/11\/2023 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/11\/2023 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58658","activity_ticket_id":"55238","ticket_reference":"HDT56323","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Roy to assist Florist with outside bar ","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Walk ","cs_id":"2521","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2521","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/11\/23","activity_end":"2023-11-30 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68037","activity_notes":"Roy to assist Florist with outside bar Please raise a Job for Roy who is aware to attend Mercers walk outside Temper restaurant to assist our Florist Izabela to assemble an outside Bar.Please can this cost be invoiced to Lynne.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2023 11:44 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 12:19 (sandra)<\/b>7th<\/p>

07\/12\/2023 15:16 (roy)<\/b>Put together bar<\/p>

07\/12\/2023 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58659","activity_ticket_id":"55238","ticket_reference":"HDT56323","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Roy to assist Florist with outside bar ","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Walk ","cs_id":"2521","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2521","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/23","activity_end":"2023-12-07 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68038","activity_notes":"Roy to assist Florist with outside bar Please raise a Job for Roy who is aware to attend Mercers walk outside Temper restaurant to assist our Florist Izabela to assemble an outside Bar.Please can this cost be invoiced to Lynne.","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 11:44 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 12:19 (sandra)<\/b>7th<\/p>

07\/12\/2023 15:16 (roy)<\/b>Put together bar<\/p>

07\/12\/2023 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58660","activity_ticket_id":"55239","ticket_reference":"HDT56324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/12\/23","activity_end":"2023-12-01 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68039","activity_notes":"ITC'stake a closer look at one of the shower head, I think this is in the ensuite bathroom there was a problem with itkeys for Friday ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 12:02 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 12:09 (sandra)<\/b>keys for Friday 1st <\/p>

01\/12\/2023 11:22 (sandra)<\/b>Emailed Rako as all four rooms have Rado units that are not working.Alan advised quote to replace <\/p>

01\/12\/2023 14:20 (iain)<\/b>ITC's.<\/p>

03\/12\/2023 20:38 (alan)<\/b>Look electronic light switches not working replace batteries in all switches and quote for 5 replacement switches <\/p>

05\/12\/2023 07:53 (michaelk)<\/b>Attended site to investigate shower controls and to confirm toilet flush controls. Labelled and emailed office with diagram explaining the shower controls. Confirmed both toilet flush controls operate correctly. 2hrs labour 105<\/p>

05\/12\/2023 09:42 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 12:49 (alan)<\/b>Return to site and replace 5 faulty electronic light switches<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58661","activity_ticket_id":"55240","ticket_reference":"HDT56325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating and hot water ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/11\/23","activity_end":"2023-11-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68040","activity_notes":"no heating and hot water ","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2023 12:06 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 12:25 (sandra)<\/b>He can use the key from the lockbox the code is 0209<\/p>

30\/11\/2023 15:37 (jane)<\/b>(Ticket Closed)<\/p>

01\/12\/2023 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2023 09:38 (michaelk)<\/b>Attended site to confirm correct operation of the stored hot water. The controls require alterations to help with the short term lettings. 1hr labour 55<\/p>

05\/12\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58662","activity_ticket_id":"55241","ticket_reference":"HDT56326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's to be carried out","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/12\/23","activity_end":"2023-12-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68041","activity_notes":"Wednesday Morning -FRIDGE COMPARTMENTS ABOUT 10 AM","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 14:15 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 14:16 (sandra)<\/b>4th Monday with keys <\/p>

05\/12\/2023 13:40 (iain)<\/b>ITC's.<\/p>

05\/12\/2023 15:39 (iain)<\/b>ITC's.<\/p>

05\/12\/2023 15:41 (iain)<\/b>Main flat door closer leaking oil, replacement on order.2x fridge salad drawers cracked, replacements on order.<\/p>

05\/12\/2023 16:33 (jane)<\/b>Salad drawers ordered - 3-5 day lead-time <\/p>

07\/12\/2023 11:51 (iain)<\/b>ITC's. Door closer.<\/p>

07\/12\/2023 14:00 (alan)<\/b>Look at mirror lights not working in 2 bathroom Ordered replacement sensor switch modules <\/p>

15\/12\/2023 16:54 (sandra)<\/b>further access requested <\/p>

18\/12\/2023 09:18 (sandra)<\/b>no reply from tenant. Tina to try again today <\/p>

18\/12\/2023 16:21 (sandra)<\/b>booked for Wednesday morning <\/p>

19\/12\/2023 09:17 (sandra)<\/b>10AM WITH TENANT <\/p>

20\/12\/2023 14:57 (alan)<\/b>Return to site and replace mirror light switch controllers in2 bathrooms<\/p>

21\/12\/2023 07:59 (iain)<\/b>ITC's. Fridge compartments.<\/p>

21\/12\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58663","activity_ticket_id":"55242","ticket_reference":"HDT56327","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF reception 2 spots lights above tree \u00e2\u20ac\u201c turn off. L2 and basement a few lamps need replacing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/23","activity_end":"2023-12-08 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68042","activity_notes":"GF reception 2 spots lights above tree turn off. L2 and basement a few lamps need replacing.FRIDAY MORNING (IF POSSIBLE)","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 15:01 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 15:02 (sandra)<\/b>Friday Morning <\/p>

13\/12\/2023 07:57 (alan)<\/b>Remove lamps above Xmas tree Replaced blown lamps in office as needed <\/p>

13\/12\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58664","activity_ticket_id":"55243","ticket_reference":"HDT56328","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 and basement a few lamps need replacing. ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/23","activity_end":"2023-12-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68043","activity_notes":"L2 and basement a few lamps need replacing. Friday Morning (if Possible)","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2023 15:02 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 15:03 (sandra)<\/b>Friday morning if possible <\/p>

30\/11\/2023 15:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58665","activity_ticket_id":"55244","ticket_reference":"HDT56329","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L3 toilet block reset heater as not working","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/23","activity_end":"2023-12-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68044","activity_notes":"L3 toilet block reset heater as not workingFriday if possible","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 15:04 (System)<\/b>Ticket Created<\/p>

07\/12\/2023 10:39 (alan)<\/b>Replace faulty element in hot water heater 3rd floor <\/p>

07\/12\/2023 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58666","activity_ticket_id":"55245","ticket_reference":"HDT56330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15946 - Replacement out of date alarms ","ticket_address_1":"Flat 3, 43 Chandos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/23","activity_end":"2023-12-06 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68045","activity_notes":"Replacement out of date alarms following Gas Safety Test code for door 3 is 102030*","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 09:50 (sandra)<\/b>emailed for access Wednesday 5th<\/p>

05\/12\/2023 15:51 (sandra)<\/b>Flat 1- 353738*Flat 2- 131514*Flat 3-102030*<\/p>

07\/12\/2023 08:45 (michaelk)<\/b>Attended site to complete quoted work, replacing faulty alarms. Total 267 ex vat.<\/p>

07\/12\/2023 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58667","activity_ticket_id":"55240","ticket_reference":"HDT56325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating and hot water ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/23","activity_end":"2023-12-01 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68046","activity_notes":"no heating and hot water ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 12:06 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 12:25 (sandra)<\/b>He can use the key from the lockbox the code is 0209<\/p>

30\/11\/2023 15:37 (jane)<\/b>(Ticket Closed)<\/p>

01\/12\/2023 09:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2023 09:38 (michaelk)<\/b>Attended site to confirm correct operation of the stored hot water. The controls require alterations to help with the short term lettings. 1hr labour 55<\/p>

05\/12\/2023 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58668","activity_ticket_id":"55246","ticket_reference":"HDT56331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"283","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"283","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/23","activity_end":"2023-12-01 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68047","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 09:20 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 09:21 (sandra)<\/b>after mid day<\/p>

04\/12\/2023 09:36 (michaelk)<\/b>Attended site to find the circulation pump had failed and that the filling loop was leaking. Collected materials and changed both items. 3hrs labour plus parts, total 299ex vat.<\/p>

05\/12\/2023 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58669","activity_ticket_id":"55247","ticket_reference":"HDT56332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator thermostat controller is jammed","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/23","activity_end":"2023-12-01 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68048","activity_notes":"radiator thermostat controller is jammedANYTIME TODAY TENANT WILL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 09:22 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 09:23 (sandra)<\/b>The tenant can provide access anytime today.<\/p>

04\/12\/2023 09:34 (michaelk)<\/b>Attended site to exercise the trv, left in full working order. 1hr labour 55<\/p>

05\/12\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58670","activity_ticket_id":"55248","ticket_reference":"HDT56333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/23","activity_end":"2023-12-01 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68049","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 09:29 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 09:33 (michaelk)<\/b>Attended flat but could find no issues with the stored hot water. I recommend that the controls be altered to help with the short term room bookings. 1hr labour 55<\/p>

05\/12\/2023 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58671","activity_ticket_id":"55236","ticket_reference":"HDT56321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating and no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"1637","cs_address_2":"11a Gerrard Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1637","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/23","activity_end":"2023-12-15 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68050","activity_notes":"Attended site to investigate heating system pressure. Found additional manifold leaks which required tightening and 1 x valve that was letting by. This valve has been isolated and the heating restored. Note we are waiting for the tenant to move out to carry system repairs that have been ordered.","activity_timesheet":null,"ticket_notes_combined":"

30\/11\/2023 09:27 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 06:27 (michaelk)<\/b>Attended site to investigate heating system pressure. Found additional manifold leaks which required tightening and 1 x valve that was letting by. This valve has been isolated and the heating restored. 1hr labour 55<\/p>

01\/12\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58672","activity_ticket_id":"55249","ticket_reference":"HDT56334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water and radiators not warming up","ticket_address_1":"Flat 9","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/23","activity_end":"2023-12-01 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68051","activity_notes":"hot water and radiators not warming up","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 09:58 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 09:31 (michaelk)<\/b>Attended site to check and confirm the reported hot water fault. Tested the boiler and could find no fault, instructed tenant on why the hot water temp was slightly lower than usual. 1hr labour 55<\/p>

05\/12\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58673","activity_ticket_id":"55250","ticket_reference":"HDT56335","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issues ","ticket_address_1":"Flat 2, 68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/23","activity_end":"2023-12-01 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68052","activity_notes":"her heating temperature to 25 degrees last night but it's not heating up.It stays at 17 degrees and won't heat up further.","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 10:01 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 09:28 (michaelk)<\/b>Attended site to investigate heating. Found the manifold flow and return valves closed and the heating setpoint on the boiler at 28c. Corrected both issue and fires the heating and instructed the tenant how to control the underfloor heating. 2hrs labour 105<\/p>

05\/12\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58674","activity_ticket_id":"55251","ticket_reference":"HDT56336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine keeps stopping in the middle of the cycle","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/12\/23","activity_end":"2023-12-06 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68053","activity_notes":"washing machine keeps stopping in the middle of the cycle","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2023 10:53 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 10:54 (sandra)<\/b>emailed for appointment <\/p>

04\/12\/2023 09:56 (sandra)<\/b>We can send an engineer on Wednesday, 6th of Dec in the afternoon 12-6 pm<\/p>

04\/12\/2023 14:02 (sandra)<\/b>keys Wednesday 6th 12 - 4pm <\/p>

06\/12\/2023 16:37 (roy)<\/b>All okBlockage in pipe<\/p>

06\/12\/2023 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58675","activity_ticket_id":"55252","ticket_reference":"HDT56337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15941 - repair and replacement dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2802","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"2802","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/24","activity_end":"2024-01-04 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68054","activity_notes":"repair and replacement dishwasher OPTION ONE - REPAIR:To allow for an appliance engineer to attend the above site and make safe isolation to the existingdefective appliance.Supply and fit new PCB circuit board, connect test and commission on completion.","activity_timesheet":null,"ticket_notes_combined":"

01\/12\/2023 11:13 (sandra)<\/b>sent to RA to order the parts<\/p>

18\/12\/2023 11:44 (sandra)<\/b>parts due in end of this week. Waiting on confirmation <\/p>

21\/12\/2023 14:42 (sandra)<\/b>booked for 4th Jan 10 - 2pm awaiting confirmation <\/p>

05\/01\/2024 07:33 (roy)<\/b>With Repair Aid<\/p>

05\/01\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58676","activity_ticket_id":"55239","ticket_reference":"HDT56324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/23","activity_end":"2023-12-04 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68055","activity_notes":"MONDAY WITH KEYS take a closer look at one of the shower head, I think this is in the ensuite bathroom there was a problem with itthe handheld does works both toilets - can you check they are flushing correctly ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 12:02 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 12:09 (sandra)<\/b>keys for Friday 1st <\/p>

01\/12\/2023 11:22 (sandra)<\/b>Emailed Rako as all four rooms have Rado units that are not working.Alan advised quote to replace <\/p>

01\/12\/2023 14:20 (iain)<\/b>ITC's.<\/p>

03\/12\/2023 20:38 (alan)<\/b>Look electronic light switches not working replace batteries in all switches and quote for 5 replacement switches <\/p>

05\/12\/2023 07:53 (michaelk)<\/b>Attended site to investigate shower controls and to confirm toilet flush controls. Labelled and emailed office with diagram explaining the shower controls. Confirmed both toilet flush controls operate correctly. 2hrs labour 105<\/p>

05\/12\/2023 09:42 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 12:49 (alan)<\/b>Return to site and replace 5 faulty electronic light switches<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58677","activity_ticket_id":"55239","ticket_reference":"HDT56324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/23","activity_end":"2023-12-01 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68056","activity_notes":"ITC'sRako system ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 12:02 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 12:09 (sandra)<\/b>keys for Friday 1st <\/p>

01\/12\/2023 11:22 (sandra)<\/b>Emailed Rako as all four rooms have Rado units that are not working.Alan advised quote to replace <\/p>

01\/12\/2023 14:20 (iain)<\/b>ITC's.<\/p>

03\/12\/2023 20:38 (alan)<\/b>Look electronic light switches not working replace batteries in all switches and quote for 5 replacement switches <\/p>

05\/12\/2023 07:53 (michaelk)<\/b>Attended site to investigate shower controls and to confirm toilet flush controls. Labelled and emailed office with diagram explaining the shower controls. Confirmed both toilet flush controls operate correctly. 2hrs labour 105<\/p>

05\/12\/2023 09:42 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 12:49 (alan)<\/b>Return to site and replace 5 faulty electronic light switches<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58678","activity_ticket_id":"55221","ticket_reference":"HDT56306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water and no lights ","ticket_address_1":"Flat 7, 38 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/23","activity_end":"2023-12-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68057","activity_notes":"keys for repairaid Thursday 7th ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2023 10:15 (System)<\/b>Ticket Created<\/p>

28\/11\/2023 10:21 (sandra)<\/b>tenant home for access <\/p>

28\/11\/2023 14:36 (alan)<\/b>Called out to investigate, electrics, tripping out Found washing machine to be faulty lift unplugged for appliance engineer to look atLeft all offer electrical working<\/p>

29\/11\/2023 08:20 (michaelk)<\/b>Attended site to switch on the heating and to inspect the power which was reported tripping. There was a fault with one particular circuit which was left off, the heating and hot water was left operational with the electrician returning. 1hr labour 55<\/p>

29\/11\/2023 10:35 (sandra)<\/b>6th 10 - 2pm appliance engineer - waiting on confirmation of access <\/p>

01\/12\/2023 12:04 (sandra)<\/b>rescheduled for 7th as tenant wants all work done same day<\/p>

07\/12\/2023 16:38 (roy)<\/b>With Repair Aid<\/p>

08\/12\/2023 12:42 (sandra)<\/b>waiting on update from Repairaid <\/p>

12\/12\/2023 08:57 (sandra)<\/b>The engineer found that fan motor, dryer heater and wash heater have failed and need to be replaced.quote to follow <\/p>

12\/12\/2023 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58679","activity_ticket_id":"55087","ticket_reference":"HDT56172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate and ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/23","activity_end":"2023-12-07 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68058","activity_notes":"there is no much water power in the shower, Thursday 7th with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2023 11:36 (System)<\/b>Ticket Created<\/p>

13\/11\/2023 11:38 (sandra)<\/b>VACANT USE KEYS <\/p>

15\/11\/2023 12:51 (sandra)<\/b>iain attending today. Alan to look at socket Thursday <\/p>

16\/11\/2023 11:28 (sandra)<\/b>MK vacant - keys today 16th<\/p>

16\/11\/2023 11:54 (dean)<\/b>Done 220.00<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 07:32 (iain)<\/b>ITC's.<\/p>

17\/11\/2023 08:54 (alan)<\/b>Tighten screwed for spur under boiler<\/p>

17\/11\/2023 09:19 (sandra)<\/b>emailed 2020 with details awaiting reply <\/p>

17\/11\/2023 10:20 (sandra)<\/b>2020 booked for 21st flat still vacant pick up keys <\/p>

17\/11\/2023 10:59 (sandra)<\/b>corrected the head and it now works but the diverter valve drips and we have ordered a replacement <\/p>

17\/11\/2023 11:02 (michaelk)<\/b>Attended site to investigate shower not operating correctly. Corrected fault with the main shower head, however we did notice a leak through the diverter when running. I have removed the diverter, sourced a replacement and ordered. We will return asap to replace. 2hrs labour 105<\/p>

17\/11\/2023 11:23 (sandra)<\/b>details for toilet seat sent to ST Annes<\/p>

22\/11\/2023 11:04 (sandra)<\/b>2020 attended but the flooring company were starting to seal the floor, so they will reschedule<\/p>

23\/11\/2023 12:13 (sandra)<\/b>mk booked for Friday 24th <\/p>

27\/11\/2023 06:48 (michaelk)<\/b>Attended site to replace the flow cartridge to the bathroom shower valve. Completed the work and left in full working order, thoroughly cleaned work area on completion. 2hrs labour plus parts, total 154.98 ex vat.<\/p>

27\/11\/2023 11:52 (sandra)<\/b>chased 2020 for another appointment <\/p>

29\/11\/2023 10:18 (sandra)<\/b>toilet seat in reception <\/p>

30\/11\/2023 14:45 (sandra)<\/b>2020 7th December at 8.30 am.waiting for confirmation of access from client <\/p>

01\/12\/2023 10:10 (sandra)<\/b>toilet seat to be fitted on Thursday 7th as well <\/p>

07\/12\/2023 11:49 (iain)<\/b>ITC's. Toilet seat.<\/p>

07\/12\/2023 15:15 (michaelk)<\/b>Attended site to investigate shower water pressure in the ensuite bathroom. Removed the shower head and found an internal crack which required us to replace the head. Returned to site and fitted. 1hr labour plus parts, total 163<\/p>

08\/12\/2023 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58680","activity_ticket_id":"55253","ticket_reference":"HDT56338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing without PAT ","ticket_address_1":"Flat 6a","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6a","cs_id":"2204","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2204","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/23","activity_end":"2023-12-04 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68059","activity_notes":"To carry out full gas compliance testing without PAT For Monday 4th December Collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 15:02 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 15:03 (jane)<\/b>For Monday 4th December Collect keys but knock first <\/p>

05\/12\/2023 07:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/12\/2023 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58681","activity_ticket_id":"55254","ticket_reference":"HDT56339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak outside Flat 2","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"263","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TA","ticket_client_site":"263","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/12\/23","activity_end":"2023-12-01 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68060","activity_notes":"leak outside Flat 2","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 15:56 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 08:37 (iain)<\/b>Leak into common parts.<\/p>

04\/12\/2023 10:23 (sandra)<\/b>emailed for further access to reseal shower <\/p>

04\/12\/2023 15:20 (sandra)<\/b>booked for Tuesday with keys <\/p>

05\/12\/2023 13:44 (iain)<\/b>Shower mastic works.<\/p>

05\/12\/2023 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58682","activity_ticket_id":"55255","ticket_reference":"HDT56340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Something on the bottom of the door is making difficult to close it. You need to use force to close the door. Maybe the hinges need to be adjusted. ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"656","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"656","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/23","activity_end":"2023-12-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68061","activity_notes":"MONDAY WITH KEYS Something on the bottom of the door is making difficult to close it. You need to use force to close the door. Maybe the hinges need to be adjusted. The building is vacant. Keys needs to be collected from Security. ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 15:58 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 16:57 (sandra)<\/b>Monday <\/p>

04\/12\/2023 10:23 (travis)<\/b>Removed existing weather\/drip bar from lower door ,Planed and refitted, resealed on completion.<\/p>

05\/12\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58683","activity_ticket_id":"55256","ticket_reference":"HDT56341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/23","activity_end":"2023-12-01 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68062","activity_notes":"no heating tenant will be there after 8pm tonight ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 16:22 (System)<\/b>Ticket Created<\/p>

02\/12\/2023 17:55 (roy)<\/b>Attended site and all ok<\/p>

03\/12\/2023 21:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58684","activity_ticket_id":"55257","ticket_reference":"HDT56342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Sink:","ticket_address_1":"Flat 10","ticket_address_2":"55 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/23","activity_end":"2023-12-03 21:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68063","activity_notes":"Blocked Sink: Sink is overflowing with water in the kitchen when the washing machine is turned off the water stops overflowing from the sink tenant will be in the flat all evening to allow access - engineer can call on 07548 989437 ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2023 21:34 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 07:18 (roy)<\/b>Blocked kitchen sink.All cleared and tested<\/p>

04\/12\/2023 07:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58685","activity_ticket_id":"54886","ticket_reference":"HDT55971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15878 - Installation of Christmas lights and removal ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"1821","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1821","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/23","activity_end":"2023-12-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68064","activity_notes":"Installation of Christmas lights and removal ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 10:54 (sandra)<\/b>Please could we go ahead and get this booked in for installation on December 4th and removal on January 5th<\/p>

05\/12\/2023 09:56 (alan)<\/b>Quoted works <\/p>

05\/12\/2023 11:12 (travis)<\/b>Festive lights fitted.<\/p>

05\/12\/2023 12:03 (sandra)<\/b>booked for 5th Jan to remove <\/p>

05\/01\/2024 10:32 (travis)<\/b>Removal of seasonal lights,Stored in central cross electrical room.<\/p>

05\/01\/2024 11:31 (alan)<\/b>Remove winter lights and put back in electrical cupboard at Central Cross <\/p>

05\/01\/2024 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58686","activity_ticket_id":"55258","ticket_reference":"HDT56343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/23","activity_end":"2023-12-04 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68065","activity_notes":"list of works;heater not working in small bedroomoven not workingthe shower water keeps getting hot and cold TENANT FOR ACCESS BEFORE MID DAY","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 09:12 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 09:12 (sandra)<\/b>TENANT FOR ACCESS BEFORE MID DAY<\/p>

05\/12\/2023 07:51 (michaelk)<\/b>Attended site to rectify reported faults. Corrected the oven power problem and rectified the trv issue in the bedroom. 2hrs labour 105<\/p>

05\/12\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58687","activity_ticket_id":"55259","ticket_reference":"HDT56344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the Kitchen sink waste pipe is leaking into the cupboard. 2nd floor flat, 4 Gerrard Street, W1D 5PE","ticket_address_1":"2nd Floor Flat ","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/23","activity_end":"2023-12-04 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68066","activity_notes":"the Kitchen sink waste pipe is leaking into the cupboard. 2nd floor flat, 4 Gerrard Street, W1D 5PEKEYS MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 10:19 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 10:20 (sandra)<\/b>Monday to take a look at anytime using the management keys for access.<\/p>

04\/12\/2023 12:59 (travis)<\/b>Two unrelated jobs within the same building,Flat two,replaced under sink trap to stop leaking,Flat three , refixed the overflow pipe from the boiler which had become disattached.<\/p>

05\/12\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58688","activity_ticket_id":"55254","ticket_reference":"HDT56339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak outside Flat 2","ticket_address_1":"43 Goodge Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"43 Goodge Street ","cs_id":"263","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TA","ticket_client_site":"263","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/12\/23","activity_end":"2023-12-05 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68067","activity_notes":"leak outside Flat 2Silicone shower Tuesday with keys 8 - 10am ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 15:56 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 08:37 (iain)<\/b>Leak into common parts.<\/p>

04\/12\/2023 10:23 (sandra)<\/b>emailed for further access to reseal shower <\/p>

04\/12\/2023 15:20 (sandra)<\/b>booked for Tuesday with keys <\/p>

05\/12\/2023 13:44 (iain)<\/b>Shower mastic works.<\/p>

05\/12\/2023 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58689","activity_ticket_id":"55260","ticket_reference":"HDT56345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"controller not working ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/23","activity_end":"2023-12-04 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68068","activity_notes":"controller not working - ACCESS WITH KEYS Just following on from the heating as it seems we have a new issue. I think the little box that controls our heating may have something wrong with it. Previously it just needed the batteries to be replaced, but I now note that the batteries do not fit snugly into the compartment (they do not touch and cannot form a complete circuit) and therefore do not power the control box (it doesnt turn on even with new batteries). ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 10:25 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 10:25 (sandra)<\/b>ACCESS WITH KEYS <\/p>

05\/12\/2023 07:49 (michaelk)<\/b>Attended site to rectify controller fault and leave running. 1hr labour 55<\/p>

05\/12\/2023 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58690","activity_ticket_id":"55261","ticket_reference":"HDT56346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 4, Egmont House ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 4, Egmont House ","cs_id":"958","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"958","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/23","activity_end":"2023-12-04 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68069","activity_notes":"heating not working tenant is home at 2pm ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 11:46 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 16:36 (sandra)<\/b>today at 2pm with tenant <\/p>

05\/12\/2023 07:39 (michaelk)<\/b>Attended site to investigate heating not working. Instructed tenant how to use the heating controls and confirmed hot water. Installers need to confirm correct operation\/commissioning of these boilers. 1hr labour 55<\/p>

05\/12\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58691","activity_ticket_id":"55262","ticket_reference":"HDT56347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TV socket has blown","ticket_address_1":"Flat 2","ticket_address_2":"16a Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/23","activity_end":"2023-12-04 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68070","activity_notes":"TV socket has blown and cant reset keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 11:48 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 15:50 (alan)<\/b>Replace damaged fuse in consumer unit, test and leave working <\/p>

05\/12\/2023 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58692","activity_ticket_id":"55263","ticket_reference":"HDT56348","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"door to the good lift isnt working ","ticket_address_1":"6-7 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"6-7 Mercer Walk ","cs_id":"1827","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1827","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/23","activity_end":"2023-12-04 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68071","activity_notes":"door to the good lift isnt working ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 11:49 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 15:44 (travis)<\/b>Multi point locking door repairs.<\/p>

05\/12\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58693","activity_ticket_id":"55241","ticket_reference":"HDT56326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's to be carried out","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/23","activity_end":"2023-12-06 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68072","activity_notes":"strip lights under bathroom cabinets aren't working -vacant ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 14:15 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 14:16 (sandra)<\/b>4th Monday with keys <\/p>

05\/12\/2023 13:40 (iain)<\/b>ITC's.<\/p>

05\/12\/2023 15:39 (iain)<\/b>ITC's.<\/p>

05\/12\/2023 15:41 (iain)<\/b>Main flat door closer leaking oil, replacement on order.2x fridge salad drawers cracked, replacements on order.<\/p>

05\/12\/2023 16:33 (jane)<\/b>Salad drawers ordered - 3-5 day lead-time <\/p>

07\/12\/2023 11:51 (iain)<\/b>ITC's. Door closer.<\/p>

07\/12\/2023 14:00 (alan)<\/b>Look at mirror lights not working in 2 bathroom Ordered replacement sensor switch modules <\/p>

15\/12\/2023 16:54 (sandra)<\/b>further access requested <\/p>

18\/12\/2023 09:18 (sandra)<\/b>no reply from tenant. Tina to try again today <\/p>

18\/12\/2023 16:21 (sandra)<\/b>booked for Wednesday morning <\/p>

19\/12\/2023 09:17 (sandra)<\/b>10AM WITH TENANT <\/p>

20\/12\/2023 14:57 (alan)<\/b>Return to site and replace mirror light switch controllers in2 bathrooms<\/p>

21\/12\/2023 07:59 (iain)<\/b>ITC's. Fridge compartments.<\/p>

21\/12\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58694","activity_ticket_id":"55265","ticket_reference":"HDT56350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issue and loose toilet seat ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/23","activity_end":"2023-12-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68073","activity_notes":"heating issue and loose toilet seat 1.30 with tenant ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 12:56 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 16:36 (sandra)<\/b>today at 1.30<\/p>

05\/12\/2023 07:32 (michaelk)<\/b>Attended site to investigate hot water issue. Found 2 x elements not switching on, which requires testing back to the hot water pcb. I have informed lilian, who is going back to the installers. Tightened toilet seat however a replacement bracket may be required. Heating nest controller is also faulty, showed tenant how to switch on thw heating. 2hrs labour 105<\/p>

05\/12\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58695","activity_ticket_id":"55266","ticket_reference":"HDT56351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom lights","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"235","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"235","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/23","activity_end":"2023-12-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68074","activity_notes":"some issues with the lights in one of the bathrooms, i think it had bad light switch contact. Initially it was just flashing, but now it has stopped workingTENANT HOME FOR ACCESS","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 12:59 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 15:52 (alan)<\/b>Repair lamp holder to lights in bathroom, test and leave working <\/p>

05\/12\/2023 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58696","activity_ticket_id":"55267","ticket_reference":"HDT56352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15936 - New venetian blind ","ticket_address_1":"Flat 1, 8 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/23","activity_end":"2023-12-19 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68075","activity_notes":"New venetian blindTuesday 19th with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 10:28 (jane)<\/b>Blind on order - 7-10 day lead-time <\/p>

14\/12\/2023 12:29 (sandra)<\/b>emailed to fit blind on 11th <\/p>

14\/12\/2023 16:57 (sandra)<\/b>tenant is away until Monday. Waiting on confirmation <\/p>

18\/12\/2023 15:26 (sandra)<\/b>Booked Tuesday 19th with keys <\/p>

19\/12\/2023 10:24 (travis)<\/b>Collection and fitting of new blind,Disposal of old blind.<\/p>

19\/12\/2023 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58697","activity_ticket_id":"55268","ticket_reference":"HDT56353","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"water leaking onto plug from radiator ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/23","activity_end":"2023-12-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68076","activity_notes":"water leaking onto plug from radiator with keys from reception at 8 am Wednesday 6th","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 13:58 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 16:35 (sandra)<\/b>booked for Wednesday 6th with key from reception <\/p>

06\/12\/2023 12:12 (roy)<\/b>Needs new rad.Drained down large tall rad.Shut off valvesChecked socket underneath which keeps tripping fuse.May need new floor socket<\/p>

06\/12\/2023 16:45 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2023 06:06 (michaelk)<\/b>Attended site to drain down heating and to cap off leaking radiator pipework. Completed work to leave safe, awaiting radiator delivery. 2hrs labour 105<\/p>

14\/12\/2023 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58698","activity_ticket_id":"55251","ticket_reference":"HDT56336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine keeps stopping in the middle of the cycle","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/23","activity_end":"2023-12-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68077","activity_notes":"get keys for RepairAID on Wednesday 6th 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 10:53 (System)<\/b>Ticket Created<\/p>

01\/12\/2023 10:54 (sandra)<\/b>emailed for appointment <\/p>

04\/12\/2023 09:56 (sandra)<\/b>We can send an engineer on Wednesday, 6th of Dec in the afternoon 12-6 pm<\/p>

04\/12\/2023 14:02 (sandra)<\/b>keys Wednesday 6th 12 - 4pm <\/p>

06\/12\/2023 16:37 (roy)<\/b>All okBlockage in pipe<\/p>

06\/12\/2023 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58699","activity_ticket_id":"55269","ticket_reference":"HDT56354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer ","ticket_address_1":"Flat 2 ","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":" W1T 2LT.","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/12\/23","activity_end":"2023-12-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68078","activity_notes":"washer\/dryertried to run the dryer at a different setting and also tried half load to no avail. The dryer is not drying properly and now there is a water leakage when it's on","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2023 14:05 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 16:32 (sandra)<\/b>Wednesday 6th 12 - 4pm waiting on confirmation of access <\/p>

05\/12\/2023 10:00 (sandra)<\/b>The tenant might be home but please collect keys just in case 6TH 12 - 4PM<\/p>

06\/12\/2023 17:13 (roy)<\/b>With Repair AidNo problem found with machine.Tenant is overloading machine<\/p>

07\/12\/2023 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58700","activity_ticket_id":"55270","ticket_reference":"HDT56355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15950 - Decorating ","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/12\/23","activity_end":"2023-12-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68079","activity_notes":"Decorating ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 16:34 (sandra)<\/b>commencing Tuesday 5th <\/p>

06\/12\/2023 08:15 (dean)<\/b>Done 490.00<\/p>

06\/12\/2023 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58701","activity_ticket_id":"55264","ticket_reference":"HDT56349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle on the boiler cupboard and radiator leaking ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/12\/23","activity_end":"2023-12-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68080","activity_notes":"handle on the boiler cupboard 9 - 12 on 5th","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 11:54 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 12:21 (sandra)<\/b>Tuesday <\/p>

05\/12\/2023 13:42 (iain)<\/b>Boiler cupboard door, handle, lock and keep.<\/p>

06\/12\/2023 08:37 (michaelk)<\/b>Attended site to investigate leak on radiator. The leak is actually on a towel rail element that requires replacing. I have ordered replacement. 1hr labour 55<\/p>

07\/12\/2023 15:13 (michaelk)<\/b>Attended site to drain down the towel rail in the bathroom and to replace the element and the chrome t-secrion. Completed the installation and tested for tighteness, leaving in full working order. 3hrs labour plus parts, total 187.60 ex vat.<\/p>

07\/12\/2023 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58702","activity_ticket_id":"55264","ticket_reference":"HDT56349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle on the boiler cupboard and radiator leaking ","ticket_address_1":"Flat 1.2, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/23","activity_end":"2023-12-07 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68081","activity_notes":" radiator leaking 9 - 12 Tuesday 5th","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 11:54 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 12:21 (sandra)<\/b>Tuesday <\/p>

05\/12\/2023 13:42 (iain)<\/b>Boiler cupboard door, handle, lock and keep.<\/p>

06\/12\/2023 08:37 (michaelk)<\/b>Attended site to investigate leak on radiator. The leak is actually on a towel rail element that requires replacing. I have ordered replacement. 1hr labour 55<\/p>

07\/12\/2023 15:13 (michaelk)<\/b>Attended site to drain down the towel rail in the bathroom and to replace the element and the chrome t-secrion. Completed the installation and tested for tighteness, leaving in full working order. 3hrs labour plus parts, total 187.60 ex vat.<\/p>

07\/12\/2023 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58703","activity_ticket_id":"55271","ticket_reference":"HDT56356","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/23","activity_end":"2023-12-05 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68082","activity_notes":"heating not working 1pm Tuesday with tenant as he has a dog ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 15:21 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 15:26 (sandra)<\/b>His dog Coco will not let him enter.Please arrange for Keenan for tomorrow 1pm. The tenant is home for access.<\/p>

06\/12\/2023 08:39 (michaelk)<\/b>Attended site to investigate electrical boiler fault. Found the system pressure low and eventually found the pressurising method in the lower cupboards. Opened the fill valve and operated the inline pumps to re-pressurise the installation. Left in full working order 2hrs labour 105<\/p>

06\/12\/2023 08:57 (jane)<\/b>(Ticket Closed)<\/p>

25\/01\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/01\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58704","activity_ticket_id":"55272","ticket_reference":"HDT56357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window needs to be secured ","ticket_address_1":"Flat 2.1, 4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/23","activity_end":"2023-12-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68083","activity_notes":"window needs to be secured it has slipped down again tenant will be home around 12 ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 16:09 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 16:34 (sandra)<\/b>Tuesday awaiting time <\/p>

05\/12\/2023 09:16 (sandra)<\/b>12 with tenant<\/p>

05\/12\/2023 13:54 (travis)<\/b>Secured window shut.<\/p>

05\/12\/2023 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58705","activity_ticket_id":"55269","ticket_reference":"HDT56354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer ","ticket_address_1":"Flat 2 ","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":" W1T 2LT.","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/23","activity_end":"2023-12-06 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68084","activity_notes":"WEDNESDAY 6TH 12 - 4 - TENANT MAY BE IN BUT COLLECT KEYS JUST IN CASE REPAIR AID ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 14:05 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 16:32 (sandra)<\/b>Wednesday 6th 12 - 4pm waiting on confirmation of access <\/p>

05\/12\/2023 10:00 (sandra)<\/b>The tenant might be home but please collect keys just in case 6TH 12 - 4PM<\/p>

06\/12\/2023 17:13 (roy)<\/b>With Repair AidNo problem found with machine.Tenant is overloading machine<\/p>

07\/12\/2023 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58706","activity_ticket_id":"55273","ticket_reference":"HDT56358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"27 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/23","activity_end":"2023-12-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68085","activity_notes":"EICR (NICEic)12th December ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 10:34 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 10:35 (sandra)<\/b>booked 12th December <\/p>

13\/12\/2023 07:57 (alan)<\/b>Electrical inspection <\/p>

13\/12\/2023 09:07 (jane)<\/b>(Ticket Closed)<\/p>

08\/01\/2024 11:40 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58707","activity_ticket_id":"55274","ticket_reference":"HDT56359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"31 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"31 Catherine Street","cs_id":"642","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"642","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/23","activity_end":"2023-12-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68086","activity_notes":"EICR (NICEic)12th December ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 10:37 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 10:39 (sandra)<\/b>booked 12th December <\/p>

13\/12\/2023 15:44 (alan)<\/b>Electrical inspection <\/p>

13\/12\/2023 15:51 (jane)<\/b>(Ticket Closed)<\/p>

24\/01\/2024 09:17 (System)<\/b>NIC Sent<\/p>

24\/01\/2024 09:17 (System)<\/b>NIC Sent<\/p>

24\/01\/2024 11:11 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58708","activity_ticket_id":"55275","ticket_reference":"HDT56360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"33 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"33 Catherine Street","cs_id":"2415","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/23","activity_end":"2023-12-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68087","activity_notes":"EICR (NICEic)12th December ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 10:38 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 10:39 (sandra)<\/b>booked 12th December <\/p>

13\/12\/2023 15:44 (alan)<\/b>Electrical inspection <\/p>

13\/12\/2023 15:52 (jane)<\/b>(Ticket Closed)<\/p>

15\/01\/2024 13:05 (System)<\/b>NIC Sent<\/p>

15\/01\/2024 13:05 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58709","activity_ticket_id":"55276","ticket_reference":"HDT56361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"35 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"300","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"300","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/23","activity_end":"2023-12-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68088","activity_notes":"EICR (NICEic)13th December ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2023 10:40 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 10:41 (sandra)<\/b>Booked for 13th December <\/p>

12\/12\/2023 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58710","activity_ticket_id":"55277","ticket_reference":"HDT56362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"36 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"36 Wellington Street","cs_id":"571","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"571","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/12\/23","activity_end":"2023-12-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68089","activity_notes":"EICR (NICEic)13th December ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 10:43 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 10:44 (sandra)<\/b>13th December Booked <\/p>

13\/12\/2023 14:17 (alan)<\/b>Electrical inspection <\/p>

13\/12\/2023 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58711","activity_ticket_id":"55278","ticket_reference":"HDT56363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15928 - Replacement blinds to the lounge ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/12\/23","activity_end":"2023-12-26 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68090","activity_notes":"Replacement blinds to the lounge ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2023 11:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58713","activity_ticket_id":"55279","ticket_reference":"HDT56364","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF\/gallery cleaners riser sink blocked","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/23","activity_end":"2023-12-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68092","activity_notes":"GF\/gallery cleaners riser sink blocked","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 11:04 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 11:23 (sandra)<\/b>booked for today <\/p>

05\/12\/2023 12:36 (travis)<\/b>Unblocked cleaners sink and pipework, tested.<\/p>

05\/12\/2023 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58714","activity_ticket_id":"55281","ticket_reference":"HDT56366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer is faulty","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/12\/23","activity_end":"2023-12-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68093","activity_notes":"washer\/dryer is faulty","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2023 11:21 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 11:22 (sandra)<\/b>awaiting an appointment <\/p>

05\/12\/2023 16:46 (sandra)<\/b>Thursday 7th 12 - 4. waiting on tenant or keys <\/p>

06\/12\/2023 09:40 (sandra)<\/b>with tenant <\/p>

08\/12\/2023 12:51 (sandra)<\/b>awaiting on update from RA<\/p>

08\/12\/2023 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58715","activity_ticket_id":"55280","ticket_reference":"HDT56365","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"fire extinguisher hook off the wall ","ticket_address_1":"25 Luxborough Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"25 Luxborough Street ","cs_id":"552","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"552","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/23","activity_end":"2023-12-07 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68094","activity_notes":"fire extinguisher hook off the wall in common parts keys from office. If Flat 6 is home she can also give access ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 11:11 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 11:23 (sandra)<\/b>Keys from our office unless you buzz flat 6 who will be able to give access if she is in.<\/p>

07\/12\/2023 16:37 (roy)<\/b>Rehung fire extinguisher <\/p>

07\/12\/2023 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58716","activity_ticket_id":"55282","ticket_reference":"HDT56367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15927 - New shower screen, grouting, mastic etc and full redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/12\/23","activity_end":"2023-12-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68095","activity_notes":"VACANT To carry out preparation works to all ceilings, walls and woodwork throughout apartment.Apply 2no coats of colour match emulsion to ceilings and walls, undercoat all woodwork followed by 1No:top coat.Remove all protection works and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2023 11:43 (sandra)<\/b>vacant <\/p>

05\/12\/2023 15:29 (jane)<\/b>Blinds have been ordered - 2 week lead-time <\/p>

06\/12\/2023 12:16 (sandra)<\/b>Decorating to be started on Friday 8th<\/p>

07\/12\/2023 08:12 (iain)<\/b>List of works.<\/p>

08\/12\/2023 09:55 (jane)<\/b>Anticipated dispatch date of blinds 22nd December 2023<\/p>

10\/12\/2023 14:02 (iain)<\/b>ITC's and bathroom works.<\/p>

10\/12\/2023 14:03 (iain)<\/b>ITC's and bathroom works.<\/p>

12\/12\/2023 08:09 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 16:01 (jane)<\/b>Shower screen was not replaced, amount needs adjusting when requesting PO<\/p>

14\/12\/2023 14:11 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2023 14:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2023 15:00 (sandra)<\/b>emailed to fit the blinds on Monday <\/p>

14\/12\/2023 15:19 (sandra)<\/b>blinds booked for Monday with keys <\/p>

18\/12\/2023 12:20 (travis)<\/b>Collection, fitting,and disposal of X3 double roller blinds.<\/p>

19\/12\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58717","activity_ticket_id":"55282","ticket_reference":"HDT56367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15927 - New shower screen, grouting, mastic etc and full redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/12\/23","activity_end":"2023-12-08 16:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68096","activity_notes":"VACANT To supply and install new shower screen incorporating glass panel and sliding door and carry outadjustments and apply mastic seals as required. supply and install 2No new shower heads, commission, to then rake out defective grout and seals inside shower enclosure andflooring, clean and prepare joints and supply and fit new grouts and mastic seals,Also to allow to clean inside of toilet pan","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 11:43 (sandra)<\/b>vacant <\/p>

05\/12\/2023 15:29 (jane)<\/b>Blinds have been ordered - 2 week lead-time <\/p>

06\/12\/2023 12:16 (sandra)<\/b>Decorating to be started on Friday 8th<\/p>

07\/12\/2023 08:12 (iain)<\/b>List of works.<\/p>

08\/12\/2023 09:55 (jane)<\/b>Anticipated dispatch date of blinds 22nd December 2023<\/p>

10\/12\/2023 14:02 (iain)<\/b>ITC's and bathroom works.<\/p>

10\/12\/2023 14:03 (iain)<\/b>ITC's and bathroom works.<\/p>

12\/12\/2023 08:09 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 16:01 (jane)<\/b>Shower screen was not replaced, amount needs adjusting when requesting PO<\/p>

14\/12\/2023 14:11 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2023 14:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2023 15:00 (sandra)<\/b>emailed to fit the blinds on Monday <\/p>

14\/12\/2023 15:19 (sandra)<\/b>blinds booked for Monday with keys <\/p>

18\/12\/2023 12:20 (travis)<\/b>Collection, fitting,and disposal of X3 double roller blinds.<\/p>

19\/12\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58718","activity_ticket_id":"55283","ticket_reference":"HDT56368","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/15951 - Roof works ","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/23","activity_end":"2023-12-20 11:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68097","activity_notes":"Roof works ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2023 11:52 (sandra)<\/b>Travis to enquire regarding tiles <\/p>

12\/12\/2023 16:33 (sandra)<\/b>waiting on roof tiles <\/p>

13\/12\/2023 12:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58719","activity_ticket_id":"54965","ticket_reference":"HDT56050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15892 - Half hour fire rated door to kitchen entrance ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/05\/24","activity_end":"2024-05-01 09:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68098","activity_notes":"Half hour fire rated door to kitchen entrance ","activity_timesheet":null,"ticket_notes_combined":"

09\/11\/2023 14:24 (sandra)<\/b>MR to order <\/p>

13\/11\/2023 16:15 (sandra)<\/b>(Ticket Closed)<\/p>

05\/12\/2023 11:55 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58720","activity_ticket_id":"55284","ticket_reference":"HDT56369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15952 - Replacement Rako electrical switches ","ticket_address_1":"Flat 5, 17 Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/23","activity_end":"2023-12-20 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68099","activity_notes":"Replacement Rako electrical switches ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2023 15:21 (sandra)<\/b>3 day delivery <\/p>

11\/12\/2023 16:39 (sandra)<\/b>Alan has the parts <\/p>

12\/12\/2023 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58721","activity_ticket_id":"55285","ticket_reference":"HDT56370","ticket_client":"2019","client_name":"School of Wok","ticket_title":"MDR\/SW\/15868 - remove scale and deposits from unvented cylinder","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"School of Wok ","cs_id":"1009","cs_address_2":"61 Chandos Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1009","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/24","activity_end":"2024-01-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68100","activity_notes":"OPTION ONE 8TH jANUARY AT 8AM To allow for a qualified Gas Safe engineer to attend the above site and carry out the safe isolation to theheating system and drain down as required.Carefully remove defective elements, clean out scale deposits and supply and install new lower and upperelements. Refill system inclusive of inhibitor and reinstate to full capacity.Test and commission and leave working correctly on completion.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 12:37 (sandra)<\/b>BOOKED FOR 8TH JANUARY <\/p>

09\/01\/2024 07:21 (michaelk)<\/b>Attended site to carry out quoted work to the unvented hws cylinder. Drained down, cleaned out and replaced both elements. The electrical spurs were both replaced with new 45amp switches.<\/p>

09\/01\/2024 08:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58722","activity_ticket_id":"55286","ticket_reference":"HDT56371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord meter reads (November)","ticket_address_1":"Various Properties","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/23","activity_end":"2023-12-07 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68101","activity_notes":"Landlord meter reads (November)","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 13:27 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 11:06 (alan)<\/b>Landlord meter reading <\/p>

08\/12\/2023 11:07 (alan)<\/b>Landlord meter reading <\/p>

08\/12\/2023 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58723","activity_ticket_id":"55287","ticket_reference":"HDT56372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"End of year data collection 2023","ticket_address_1":"Various Portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/23","activity_end":"2023-12-07 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68102","activity_notes":"End of year data collection 2023","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 13:28 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 11:08 (alan)<\/b>Data collection <\/p>

08\/12\/2023 11:08 (alan)<\/b>Data collection <\/p>

08\/12\/2023 11:09 (alan)<\/b>Data collection <\/p>

08\/12\/2023 11:15 (jane)<\/b>(Ticket Closed)<\/p>

28\/12\/2023 13:51 (michael)<\/b>(Ticket Re-Opened)<\/p>

29\/12\/2023 06:02 (alan)<\/b>Meter reading <\/p>

29\/12\/2023 06:02 (alan)<\/b>Meter reading <\/p>

01\/01\/2024 18:52 (michael)<\/b>Jane - Can you speak to me before invoicing. <\/p>

04\/01\/2024 06:42 (alan)<\/b>Data meeting <\/p>

04\/01\/2024 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58724","activity_ticket_id":"55288","ticket_reference":"HDT56373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15953 - Replacement extractor fan in bathroom ","ticket_address_1":"3rd floor flat-21A Newport Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/23","activity_end":"2023-12-21 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68103","activity_notes":"Replacement extractor fan in bathroom with keys","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 14:14 (sandra)<\/b>alan to order <\/p>

18\/12\/2023 16:03 (sandra)<\/b>waiting on order <\/p>

18\/12\/2023 16:09 (sandra)<\/b>emailed for access 3rd January <\/p>

20\/12\/2023 12:04 (sandra)<\/b>chased <\/p>

21\/12\/2023 10:48 (sandra)<\/b>with keys 3rd Jan<\/p>

21\/12\/2023 13:30 (alan)<\/b>Quoted works Replace extractor fan in bathroom <\/p>

21\/12\/2023 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58725","activity_ticket_id":"55289","ticket_reference":"HDT56374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3rd Floor electrical cupboard lock needs to be replaced ","ticket_address_1":"60 Chandos Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/12\/23","activity_end":"2023-12-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68104","activity_notes":"3rd Floor electrical cupboard lock needs to be replaced FB2\/FB1 needs replacing and can you take a picture of the meter inside and send to Alan","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 15:15 (System)<\/b>Ticket Created<\/p>

07\/12\/2023 08:19 (iain)<\/b>Gain access to 4th floor riser cupboard, take meter readings and change lock.<\/p>

07\/12\/2023 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58726","activity_ticket_id":"55290","ticket_reference":"HDT56375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/23","activity_end":"2023-12-05 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68105","activity_notes":"no heatingno power to the thermostat Could be home but please collect keys","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 15:25 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 16:53 (roy)<\/b>All working okController batteries changedTested all ok<\/p>

05\/12\/2023 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58727","activity_ticket_id":"55291","ticket_reference":"HDT56376","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/23","activity_end":"2023-12-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68106","activity_notes":"Handy Man Service For Wednesday 6th and Thursday 7th December ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 16:29 (jane)<\/b>Handy Man Service For Wednesday 6th and Thursday 7th December<\/p>

06\/12\/2023 16:01 (travis)<\/b>Maintenance works.<\/p>

07\/12\/2023 15:00 (travis)<\/b>Maintenance works.<\/p>

07\/12\/2023 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58728","activity_ticket_id":"55292","ticket_reference":"HDT56377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating but currently the one in the corridor \/ bedroom and main toilet are not working.","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/23","activity_end":"2023-12-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68107","activity_notes":"underfloor heating but currently the one in the corridor \/ bedroom and main toilet are not working.","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2023 16:48 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 16:52 (sandra)<\/b>booked for 6th awaiting confirmation <\/p>

07\/12\/2023 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58729","activity_ticket_id":"55293","ticket_reference":"HDT56378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4","ticket_address_2":"Exeter Mansions 100\/112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/23","activity_end":"2023-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68108","activity_notes":"Gas compliance testing with PAT9am Tuesday 12th with tenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 16:50 (System)<\/b>Ticket Created<\/p>

05\/12\/2023 16:51 (sandra)<\/b>booked for Tuesday awaiting confirmation <\/p>

06\/12\/2023 15:20 (sandra)<\/b>9am with tenant Tuesday 12th<\/p>

14\/12\/2023 06:11 (michaelk)<\/b>Completed full compliance testing 185<\/p>

14\/12\/2023 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58730","activity_ticket_id":"55294","ticket_reference":"HDT56379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15895 - Collate all information for Gas boiler survey exercise ","ticket_address_1":"Chinatown","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/23","activity_end":"2023-12-20 18:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68109","activity_notes":"Collate all information for Gas boiler survey exercise To allow to collate all required information as requested for the purpose of the Gas boiler survey exercisefor landlords demise and residential properties only.To upload all data to CBRE produced spreadsheet, with regards to the installation date this will be anestimated date within a year to eighteen months either way.To also allow for site visits to all unknown properties and properties not visited within the last 12 months,in order to obtain correct and current information.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 06:47 (michaelk)<\/b>Completed boiler survey spreadsheet.<\/p>

22\/12\/2023 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58731","activity_ticket_id":"55295","ticket_reference":"HDT56380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven is not working ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/12\/23","activity_end":"2023-12-07 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68110","activity_notes":"oven is not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2023 09:50 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 09:51 (sandra)<\/b>waiting on appointment <\/p>

06\/12\/2023 14:39 (sandra)<\/b>Thursday 12 - 6pm waiting on confirmation<\/p>

06\/12\/2023 15:19 (sandra)<\/b>confirmed with tenant <\/p>

08\/12\/2023 09:59 (sandra)<\/b>The engineer found that grill element and socket have failed and need to be replaced. quote to be sent <\/p>

08\/12\/2023 11:18 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2023 11:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2023 11:48 (sandra)<\/b>parts ordered <\/p>

18\/12\/2023 11:46 (sandra)<\/b>still waiting on parts <\/p>

20\/12\/2023 12:32 (sandra)<\/b>chased <\/p>

21\/12\/2023 12:22 (sandra)<\/b>access arranged for 21st but no access. Need to reschedule<\/p>

21\/12\/2023 14:42 (sandra)<\/b>emailed for 4th Jan 10 - 2pm <\/p>

05\/01\/2024 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58732","activity_ticket_id":"55296","ticket_reference":"HDT56381","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"To carry out minor repairs as to list and provide quotations where required - FOR FRIDAY 8TH DECEMBER - TENANT HOME AT 10AM ","ticket_address_1":"Flat 3, 11\/13 Neals Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/23","activity_end":"2023-12-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68111","activity_notes":"To carry out minor repairs as to list and provide quotations where required - FOR FRIDAY 8TH DECEMBER - TENANT HOME AT 10AM ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 09:52 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 16:40 (sandra)<\/b>FOR FRIDAY 8TH DECEMBER - TENANT HOME AT 10AM<\/p>

08\/12\/2023 13:28 (travis)<\/b>List of works,Insulation to main door and altered position of keep to stop rattling,Realignment of all kitchen cupboards,Mastic to ensuite basin,Refixed t\/roll holder,Repaired X1 pop up plug,Replacement of X1 pop up plug,Sealed outside ensuite window and cleaned inside mould of window and ledge, applied anti mould treatment.Will send quotes for plumbing,Electrics and decorations separately.<\/p>

08\/12\/2023 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58733","activity_ticket_id":"55297","ticket_reference":"HDT56382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/12\/23","activity_end":"2023-12-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68112","activity_notes":"washing machine not working When the tenant put on the 90c wash cycle , it stops halfway and doesnt complete the cycle and instead gets stuck with the drum half full of water. He then need to start a new wash cycle on a lower temperature in order to empty the drum.","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2023 10:00 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 10:00 (sandra)<\/b>waiting on appointment <\/p>

06\/12\/2023 16:40 (sandra)<\/b>Wednesday 13th <\/p>

07\/12\/2023 09:51 (sandra)<\/b>Confirmed with keys 10 - 2pm<\/p>

13\/12\/2023 15:44 (iain)<\/b>Repairaid.<\/p>

14\/12\/2023 12:31 (sandra)<\/b>emailed for update <\/p>

14\/12\/2023 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58734","activity_ticket_id":"55298","ticket_reference":"HDT56383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"minimal pressure ","ticket_address_1":"Flat 2","ticket_address_2":"62 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"823","cs_address_2":"62 Goodge Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"823","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/23","activity_end":"2023-12-07 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68113","activity_notes":"WITH KEYS minimal pressure The tenant has reported again minimal pressure. There is hot water and heating but it can get very noisy and i am not sure if it is being efficient with no pressureWe have recently also carried the GSC, can we get this sorted asap?","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 10:13 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 10:15 (sandra)<\/b>WITH KEYS <\/p>

07\/12\/2023 15:10 (michaelk)<\/b>Attended site to investigate reported pressure issue. Investigated the boiler and the previous expansion vessel and prv replacement, but could find no evidence of pressure loss. Inspected the underfloor heating manifold and found leaks, although very small, could be the cause of the issue. I have stripped down all the manifold connections and installed a temporary seal, however I would recommend that the manufacturers seals be installed. I will provide a quote tonxarry out this work. 3hrs labour 155<\/p>

07\/12\/2023 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58735","activity_ticket_id":"55299","ticket_reference":"HDT56384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating issue ","ticket_address_1":"4th Floor Flat 1, 62 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/23","activity_end":"2023-12-08 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68114","activity_notes":"underfloor heating issue Friday 10 - 12 with tenant ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 10:21 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 16:39 (sandra)<\/b>Friday with tenant for access <\/p>

11\/12\/2023 09:09 (michaelk)<\/b>Attended site to investigate underfloor heating to certain areas. Removed kitchen shelf to access the manifold and tested all controls, actuators and valves. Confirmed each circuit for either correct or incorrect operation. There are 3 circuits with issues in which I will quote to replace faulty items. 3hrs labour 155<\/p>

11\/12\/2023 11:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58736","activity_ticket_id":"55103","ticket_reference":"HDT56188","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15819 - Redecoration and new carpet tiles to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"121 Long Acre ","cs_id":"1858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/01\/24","activity_end":"2024-01-08 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68115","activity_notes":"Redecoration and new carpet tiles to common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2023 13:22 (jane)<\/b>Client has said : Please come back to us with proposed dates so we can inform the tenants. We will then send a permit for each building so you can provide the RAMS.Also this is to remove and install signage.<\/p>

05\/12\/2023 12:04 (michael)<\/b>Trade Carpets quote: 8950<\/p>

07\/12\/2023 09:36 (jane)<\/b>Redecoration works will be commencing on Monday 11th December 2023Flooring is to be installed from Tuesday 2nd January 2024 <\/p>

05\/01\/2024 13:28 (jane)<\/b>Carpeting being completed by end of today, remainder of decoration works to be completed by end of next week <\/p>

16\/01\/2024 08:44 (dean)<\/b>Done <\/p>

22\/01\/2024 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58737","activity_ticket_id":"55102","ticket_reference":"HDT56187","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15861 - Redecoration works and replacement carpet tiles ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/02\/24","activity_end":"2024-02-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68116","activity_notes":"Redecoration works and replacement carpet tiles ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 13:21 (jane)<\/b>Client has said Please come back to us with proposed dates so we can inform the tenants. We will then send a permit for each building so you can provide the RAMS.Also this is to remove and install signage.<\/p>

05\/12\/2023 12:03 (michael)<\/b>Trade Carpets: Quote 14,100<\/p>

05\/01\/2024 13:28 (jane)<\/b>Redecoration works commencing on 29th January for approximately two weeks <\/p>

05\/01\/2024 14:44 (jane)<\/b>Re-arranged to commence redecoration from 15th January <\/p>

23\/01\/2024 10:22 (sandra)<\/b>Dean to finish by 31st Jan <\/p>

01\/02\/2024 16:27 (jane)<\/b>Installation of the Bolon flooring commencing Monday 12th February 2024<\/p>

23\/02\/2024 16:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58738","activity_ticket_id":"55300","ticket_reference":"HDT56385","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/15705 - , monthly emergency lighting check and water temperature test to tea station ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor, Silverlight House ","cs_id":"2891","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2891","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/24","activity_end":"2024-01-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68117","activity_notes":"Re-booked for Friday 19th January MDR\/JH\/15705 - Annual PAT testing to 2nd floor, monthly emergency lighting check and water temperature test to tea station Alan to also bring that fire evacuation route sign that should show to turn left","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 11:41 (jane)<\/b>For Friday 22nd December 2023<\/p>

19\/12\/2023 13:08 (jane)<\/b>For 9am on Friday 5th January 2024<\/p>

21\/12\/2023 14:29 (jane)<\/b>Moved to Friday 12th January 2024<\/p>

11\/01\/2024 13:13 (jane)<\/b>Sent an email the client requesting if we can attend on Friday 19th January instead <\/p>

11\/01\/2024 13:39 (jane)<\/b>Confirmed for Friday 19th January <\/p>

21\/01\/2024 09:28 (alan)<\/b>Mouthly emergency light test and water temperature tests2nd floor office PAT completed on different job number <\/p>

21\/01\/2024 16:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58739","activity_ticket_id":"55301","ticket_reference":"HDT56386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"606","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"606","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/23","activity_end":"2023-12-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68118","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 11:42 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 11:43 (sandra)<\/b>booked 18th<\/p>

18\/12\/2023 16:20 (alan)<\/b>Quoted works <\/p>

19\/12\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>

02\/02\/2024 09:43 (System)<\/b>NIC Sent<\/p>

02\/02\/2024 09:43 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58740","activity_ticket_id":"55302","ticket_reference":"HDT56387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"242","cs_address_2":"10 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"242","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/23","activity_end":"2023-12-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68119","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 11:43 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 12:00 (sandra)<\/b>booked for 18th<\/p>

18\/12\/2023 16:21 (alan)<\/b>Quoted works <\/p>

19\/12\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>

02\/02\/2024 09:43 (System)<\/b>NIC Sent<\/p>

02\/02\/2024 09:43 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58741","activity_ticket_id":"55303","ticket_reference":"HDT56388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"738","cs_address_2":"10 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LT","ticket_client_site":"738","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/23","activity_end":"2023-12-19 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68120","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 11:57 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 11:57 (sandra)<\/b>booked for 19th<\/p>

19\/12\/2023 16:10 (alan)<\/b>Electrical inspection <\/p>

19\/12\/2023 16:14 (jane)<\/b>(Ticket Closed)<\/p>

02\/02\/2024 09:44 (System)<\/b>NIC Sent<\/p>

02\/02\/2024 09:44 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58742","activity_ticket_id":"55304","ticket_reference":"HDT56389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 4","ticket_address_2":"10 Charlotte Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"365","cs_address_2":"10 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"365","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/23","activity_end":"2023-12-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68121","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 11:58 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 11:59 (sandra)<\/b>booked for 19th <\/p>

18\/12\/2023 09:54 (sandra)<\/b>5\/01\/24, Friday between 11 am and 3 pm<\/p>

19\/12\/2023 16:09 (alan)<\/b>Electrical inspection <\/p>

19\/12\/2023 16:14 (jane)<\/b>(Ticket Closed)<\/p>

02\/02\/2024 10:12 (System)<\/b>NIC Sent<\/p>

02\/02\/2024 10:12 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58743","activity_ticket_id":"55305","ticket_reference":"HDT56390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with heating ","ticket_address_1":"Flat 2, 79 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"137","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"137","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/12\/23","activity_end":"2023-12-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68122","activity_notes":"THURSDAY WITH TENANT FOR ACCESS issue with heating The tenant has reported an issue with central heating system. It started to work the other day and then hasnt worked again and I think she could just be doing something wrong","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 15:58 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 15:59 (sandra)<\/b>THURSDAY WITH TENANT FOR ACCESS <\/p>

07\/12\/2023 14:46 (sandra)<\/b>completed. Tenant didnt know how to use the system <\/p>

07\/12\/2023 15:06 (michaelk)<\/b>Attended site to investigate reported heating faults. Checked wireless controls and confirmed the wireless link. Checked through saved programmes and instructed the tenant on how to operate the complete controls. Confirmed radiators operate and checked boiler for faults, left in full working order. 2hrs labour 105<\/p>

07\/12\/2023 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58744","activity_ticket_id":"55306","ticket_reference":"HDT56391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2304","cs_address_2":"16 Little Newport Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/23","activity_end":"2023-12-07 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68123","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2023 08:29 (System)<\/b>Ticket Created<\/p>

07\/12\/2023 15:17 (roy)<\/b>No hot waterRepressured, tested, all ok<\/p>

07\/12\/2023 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58745","activity_ticket_id":"55297","ticket_reference":"HDT56382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1, 39 King Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/23","activity_end":"2023-12-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68124","activity_notes":"GET KEYS FOR REPAIRAID 13TH 10 - 2PM washing machine not working ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2023 10:00 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 10:00 (sandra)<\/b>waiting on appointment <\/p>

06\/12\/2023 16:40 (sandra)<\/b>Wednesday 13th <\/p>

07\/12\/2023 09:51 (sandra)<\/b>Confirmed with keys 10 - 2pm<\/p>

13\/12\/2023 15:44 (iain)<\/b>Repairaid.<\/p>

14\/12\/2023 12:31 (sandra)<\/b>emailed for update <\/p>

14\/12\/2023 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58746","activity_ticket_id":"55307","ticket_reference":"HDT56392","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"install sample light fitting on 1st floor supplied by client ","ticket_address_1":"7A","ticket_address_2":"Langley Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7A","cs_id":"2345","cs_address_2":"Langley Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2345","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/12\/23","activity_end":"2023-12-07 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68125","activity_notes":"install sample light fitting on 1st floor supplied by client ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2023 11:11 (System)<\/b>Ticket Created<\/p>

07\/12\/2023 11:11 (sandra)<\/b>phoned through by Alan <\/p>

07\/12\/2023 12:33 (alan)<\/b>Install sample, light fitting on 1st floor by lift<\/p>

07\/12\/2023 12:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58747","activity_ticket_id":"55308","ticket_reference":"HDT56393","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 3, ","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9P","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/24","activity_end":"2024-01-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68126","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":null,"ticket_notes_combined":"

07\/12\/2023 12:23 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 09:20 (sandra)<\/b>mid day with tenant <\/p>

14\/12\/2023 12:32 (sandra)<\/b>3rd Jan<\/p>

04\/01\/2024 09:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58748","activity_ticket_id":"55309","ticket_reference":"HDT56394","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/24","activity_end":"2024-01-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68127","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2023 12:25 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:10 (sandra)<\/b>with keys on 3rd unless notified otherwise <\/p>

04\/01\/2024 08:08 (michaelk)<\/b>Completed gas cert and plumbing. 85<\/p>

04\/01\/2024 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58749","activity_ticket_id":"55310","ticket_reference":"HDT56395","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 5 ","ticket_address_2":"126 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/24","activity_end":"2024-01-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68128","activity_notes":"Gas Safety Test and plumbing checks keys - 3rd January 2024 ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2023 12:34 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:09 (sandra)<\/b>with keys on 3rd unless notified otherwise <\/p>

04\/01\/2024 08:08 (michaelk)<\/b>Completed gas cert and plumbing. 85<\/p>

04\/01\/2024 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58750","activity_ticket_id":"55311","ticket_reference":"HDT56396","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 6, 126 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/24","activity_end":"2024-01-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68129","activity_notes":"Gas Safety Test and plumbing checks WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2023 12:35 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 14:46 (sandra)<\/b>WITH KEYS ON 3RD<\/p>

04\/01\/2024 08:07 (michaelk)<\/b>Completed gas cert and plumbing. 85<\/p>

04\/01\/2024 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58751","activity_ticket_id":"55241","ticket_reference":"HDT56326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's to be carried out","ticket_address_1":"Flat 3, 11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/23","activity_end":"2023-12-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68130","activity_notes":"Wednesday Morning - lights sensors if you have them. ABOUT 10 AM","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2023 14:15 (System)<\/b>Ticket Created<\/p>

30\/11\/2023 14:16 (sandra)<\/b>4th Monday with keys <\/p>

05\/12\/2023 13:40 (iain)<\/b>ITC's.<\/p>

05\/12\/2023 15:39 (iain)<\/b>ITC's.<\/p>

05\/12\/2023 15:41 (iain)<\/b>Main flat door closer leaking oil, replacement on order.2x fridge salad drawers cracked, replacements on order.<\/p>

05\/12\/2023 16:33 (jane)<\/b>Salad drawers ordered - 3-5 day lead-time <\/p>

07\/12\/2023 11:51 (iain)<\/b>ITC's. Door closer.<\/p>

07\/12\/2023 14:00 (alan)<\/b>Look at mirror lights not working in 2 bathroom Ordered replacement sensor switch modules <\/p>

15\/12\/2023 16:54 (sandra)<\/b>further access requested <\/p>

18\/12\/2023 09:18 (sandra)<\/b>no reply from tenant. Tina to try again today <\/p>

18\/12\/2023 16:21 (sandra)<\/b>booked for Wednesday morning <\/p>

19\/12\/2023 09:17 (sandra)<\/b>10AM WITH TENANT <\/p>

20\/12\/2023 14:57 (alan)<\/b>Return to site and replace mirror light switch controllers in2 bathrooms<\/p>

21\/12\/2023 07:59 (iain)<\/b>ITC's. Fridge compartments.<\/p>

21\/12\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58752","activity_ticket_id":"55312","ticket_reference":"HDT56397","ticket_client":"2019","client_name":"School of Wok","ticket_title":"boiler switch is faulty","ticket_address_1":"61 Chandos Place ","ticket_address_2":"Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/23","activity_end":"2023-12-08 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68131","activity_notes":"boiler switch is faultyask for Stefan ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 09:08 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 09:05 (michaelk)<\/b>Attended site to fit a new 13amp isolator to the lower heating element. We are due to service the equipment in January. 2hrs labour plusbparts, total 113 ex vat.<\/p>

11\/12\/2023 11:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58753","activity_ticket_id":"55313","ticket_reference":"HDT56398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":"Flat 2","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/23","activity_end":"2023-12-08 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68132","activity_notes":"no heating tenant should be able to provide access after 1pm ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 09:39 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 09:03 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found the system pressure ok, however the tenant said he had no heating. The heating controls that he was adjusting were no longer connected to his system and he didn't know of any other controls. We eventually found the new wireless controller in his kitchen and the heating was left operational. Note; the hand over of these newly installed systems needs to be improved and the tenants instructed on how to control and operate their systems. 2hrs labour 105<\/p>

11\/12\/2023 11:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58754","activity_ticket_id":"55314","ticket_reference":"HDT56399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas safety certificate ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/24","activity_end":"2024-01-03 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68133","activity_notes":"Gas safety certificate ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 09:53 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 09:54 (sandra)<\/b>booked for Tuesday <\/p>

14\/12\/2023 11:53 (michaelk)<\/b>Attended site to carry out commercial gas inspection. The left hand boiler was found locked out which required parts to enable it to run. The right hand boiler is running but also requires service parts. I will send a cost to fit these parts asap, before issuing the safety certificate. 1hr labour 55<\/p>

19\/12\/2023 12:17 (sandra)<\/b>This will be carried out once the quoted works to repair the boiler is carried out. Parts are on order <\/p>

04\/01\/2024 08:05 (michaelk)<\/b>Attended site to carry out commercial gas inspection to both boilers. Completed commercial inspection testing certificate. 4hrs labour 205.<\/p>

04\/01\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58755","activity_ticket_id":"55315","ticket_reference":"HDT56400","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in electrical room from pipe ","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"429","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"429","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/23","activity_end":"2023-12-08 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68134","activity_notes":"leak in electrical room call William on 02074864111 5 minutes before and he will give you access ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 10:38 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 12:54 (sandra)<\/b>today <\/p>

08\/12\/2023 15:05 (travis)<\/b>Attended and sourced leak to apartment four,two meters to the right of main door,No access,Reported findings to j James office and returned keys.<\/p>

08\/12\/2023 15:36 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2023 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2023 16:51 (travis)<\/b>Sheeting\/protection works in electrical room.<\/p>

11\/12\/2023 13:37 (travis)<\/b>Attended and made access in bath panel,Found leak unaccessible,further works would be required,Temporarily stopped leak into electric room below.<\/p>

12\/12\/2023 08:08 (iain)<\/b>Investigate leak.<\/p>

12\/12\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 16:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/12\/2023 16:18 (sandra)<\/b>Friday 15th keys from office <\/p>

15\/12\/2023 14:14 (travis)<\/b>Leak detection works.<\/p>

15\/12\/2023 14:15 (iain)<\/b>Leak detection works.<\/p>

15\/12\/2023 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58756","activity_ticket_id":"55295","ticket_reference":"HDT56380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven is not working ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/24","activity_end":"2024-01-04 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68135","activity_notes":"oven is not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2023 09:50 (System)<\/b>Ticket Created<\/p>

06\/12\/2023 09:51 (sandra)<\/b>waiting on appointment <\/p>

06\/12\/2023 14:39 (sandra)<\/b>Thursday 12 - 6pm waiting on confirmation<\/p>

06\/12\/2023 15:19 (sandra)<\/b>confirmed with tenant <\/p>

08\/12\/2023 09:59 (sandra)<\/b>The engineer found that grill element and socket have failed and need to be replaced. quote to be sent <\/p>

08\/12\/2023 11:18 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2023 11:48 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2023 11:48 (sandra)<\/b>parts ordered <\/p>

18\/12\/2023 11:46 (sandra)<\/b>still waiting on parts <\/p>

20\/12\/2023 12:32 (sandra)<\/b>chased <\/p>

21\/12\/2023 12:22 (sandra)<\/b>access arranged for 21st but no access. Need to reschedule<\/p>

21\/12\/2023 14:42 (sandra)<\/b>emailed for 4th Jan 10 - 2pm <\/p>

05\/01\/2024 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58757","activity_ticket_id":"55316","ticket_reference":"HDT56401","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/23","activity_end":"2023-12-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68136","activity_notes":"Handy Man Service Wednesday 13th December and Thursday 14th December 2023","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 11:51 (jane)<\/b>For Wednesday 13th December and Thursday 14th December 2023<\/p>

13\/12\/2023 15:26 (travis)<\/b>Maintenance works.<\/p>

14\/12\/2023 15:25 (travis)<\/b>Maintenance works.<\/p>

14\/12\/2023 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58758","activity_ticket_id":"55317","ticket_reference":"HDT56402","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/24","activity_end":"2024-01-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68137","activity_notes":"Handy Man Service For Wednesday 10th January & Thursday 11th January 2024","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 11:54 (jane)<\/b>For Wednesday 10th January & Thursday 11th January 2024<\/p>

10\/01\/2024 16:05 (travis)<\/b>Maintenance works <\/p>

11\/01\/2024 15:18 (travis)<\/b>Maintenance works.<\/p>

11\/01\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58759","activity_ticket_id":"55318","ticket_reference":"HDT56403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/23","activity_end":"2023-12-11 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68138","activity_notes":"boiler issues and change basin waste ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 14:29 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 08:59 (michaelk)<\/b>Attended site to investigate reported boiler fault. Tested boiler but could find no fault. The tenant asked if I could return on Monday to continue as she was leaving. 1hr labour 55.Returning on Monday at 10am<\/p>

14\/12\/2023 06:05 (michaelk)<\/b>Attended site to replace the chrome adjustable bottle trap and to re-seal the basin waste. Completed work 2hrs labour plus parts, total 147.80ex vat.<\/p>

14\/12\/2023 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58760","activity_ticket_id":"55319","ticket_reference":"HDT56404","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L1 Kitchen | Grohe filter water tap dripping\/issue","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/23","activity_end":"2023-12-08 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68139","activity_notes":"L1 Kitchen | Grohe filter water tap dripping\/issue","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 14:44 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 16:01 (roy)<\/b>Shut off valve to stop dripping Michael to return<\/p>

12\/12\/2023 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58761","activity_ticket_id":"55315","ticket_reference":"HDT56400","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in electrical room from pipe ","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"429","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"429","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/23","activity_end":"2023-12-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68140","activity_notes":"leak in electrical room from pipe ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 10:38 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 12:54 (sandra)<\/b>today <\/p>

08\/12\/2023 15:05 (travis)<\/b>Attended and sourced leak to apartment four,two meters to the right of main door,No access,Reported findings to j James office and returned keys.<\/p>

08\/12\/2023 15:36 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2023 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2023 16:51 (travis)<\/b>Sheeting\/protection works in electrical room.<\/p>

11\/12\/2023 13:37 (travis)<\/b>Attended and made access in bath panel,Found leak unaccessible,further works would be required,Temporarily stopped leak into electric room below.<\/p>

12\/12\/2023 08:08 (iain)<\/b>Investigate leak.<\/p>

12\/12\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 16:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/12\/2023 16:18 (sandra)<\/b>Friday 15th keys from office <\/p>

15\/12\/2023 14:14 (travis)<\/b>Leak detection works.<\/p>

15\/12\/2023 14:15 (iain)<\/b>Leak detection works.<\/p>

15\/12\/2023 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58762","activity_ticket_id":"55320","ticket_reference":"HDT56405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gate maglock needs to be screwed to the gate ","ticket_address_1":"Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/12\/23","activity_end":"2023-12-08 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68141","activity_notes":"gate maglock needs to be screwed to the gate ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 15:55 (System)<\/b>Ticket Created<\/p>

10\/12\/2023 14:04 (iain)<\/b>Refix mag lock to gates.<\/p>

10\/12\/2023 20:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58763","activity_ticket_id":"55321","ticket_reference":"HDT56406","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blocked basement drain ","ticket_address_1":"5 Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"5 Langley Street ","cs_id":"2820","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"2820","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/23","activity_end":"2023-12-08 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68142","activity_notes":"blocked basement drain ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 16:16 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 17:06 (travis)<\/b>Main gully unblock.<\/p>

10\/12\/2023 14:02 (iain)<\/b>Blocked drains.<\/p>

10\/12\/2023 20:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58764","activity_ticket_id":"55319","ticket_reference":"HDT56404","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L1 Kitchen | Grohe filter water tap dripping\/issue","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/23","activity_end":"2023-12-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68143","activity_notes":"L1 Kitchen | Grohe filter water tap dripping\/issue","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2023 14:44 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 16:01 (roy)<\/b>Shut off valve to stop dripping Michael to return<\/p>

12\/12\/2023 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58765","activity_ticket_id":"55321","ticket_reference":"HDT56406","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blocked basement drain ","ticket_address_1":"5 Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"5 Langley Street ","cs_id":"2820","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"2820","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/12\/23","activity_end":"2023-12-08 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68144","activity_notes":"blocked basement drain ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 16:16 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 17:06 (travis)<\/b>Main gully unblock.<\/p>

10\/12\/2023 14:02 (iain)<\/b>Blocked drains.<\/p>

10\/12\/2023 20:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58766","activity_ticket_id":"55322","ticket_reference":"HDT56407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer not working:","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2821","cs_address_2":"24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2821","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/23","activity_end":"2023-12-10 20:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68145","activity_notes":"Washer\/dryer not working: The door wont open and theres clothes stuck inside.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2023 20:15 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 08:37 (roy)<\/b>Drained machine and removed clothing.Tested but doesn't appear to be draining.Repair Aid is required <\/p>

11\/12\/2023 10:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58767","activity_ticket_id":"55323","ticket_reference":"HDT56408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into shop:","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/23","activity_end":"2023-12-10 20:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68146","activity_notes":"Leak into shop: Owner of shop "Gelatorino" has advised that there is water coming down from his ceiling, advised that there is a lot of water coming down, shop cannot be opened today due to this. Advsided that the water is coming very close to one of the ceiling lights, it seems that the flat above may have left the tap running. ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2023 20:18 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 08:41 (roy)<\/b>On arrival the leak had stopped but no access into 1st floor flats.Tried again later and still no leak and still no access into flats.NTR<\/p>

11\/12\/2023 10:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58768","activity_ticket_id":"55325","ticket_reference":"HDT56409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2824","cs_address_2":"38-39 William IV Street","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2824","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/23","activity_end":"2023-12-10 20:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68147","activity_notes":"No heating:","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2023 20:46 (System)<\/b>Ticket Created<\/p>

10\/12\/2023 20:46 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 08:43 (roy)<\/b>Found boiler was off and new tenants didn't know how to use controls.All working ok<\/p>

11\/12\/2023 10:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58769","activity_ticket_id":"55326","ticket_reference":"HDT56411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"thermostat issue","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/23","activity_end":"2023-12-11 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68148","activity_notes":"thermostat issueTENANT CAN PROVIDE ACCESS BETWEEN 10 - 1PM TODAY ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 09:27 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 09:28 (sandra)<\/b>The tenant can provide access between 10 - 1pm.<\/p>

12\/12\/2023 08:45 (michaelk)<\/b>Attended site to explain to the tenant how to operate her heating. The smart thermostat isn't operating and lilian has called the installation company tonreturn under warranty. 1hr labour 55<\/p>

12\/12\/2023 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58770","activity_ticket_id":"55327","ticket_reference":"HDT56412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and blinds ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/23","activity_end":"2023-12-11 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68149","activity_notes":"tenant cannot manage to get the blinds down WITH KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 09:50 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 13:34 (travis)<\/b>Attended and shown tenant how to work the Venetian blinds.<\/p>

12\/12\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58771","activity_ticket_id":"55327","ticket_reference":"HDT56412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and blinds ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/12\/23","activity_end":"2023-12-26 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68150","activity_notes":"check the heating system ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2023 09:50 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 13:34 (travis)<\/b>Attended and shown tenant how to work the Venetian blinds.<\/p>

12\/12\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58773","activity_ticket_id":"55328","ticket_reference":"HDT56413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators are making a squeaking noise when heating is on for some time.","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/23","activity_end":"2023-12-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68152","activity_notes":"radiators are making a squeaking noise when heating is on for some time.WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 10:03 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 11:55 (sandra)<\/b>WITH KEYS <\/p>

12\/12\/2023 16:37 (sandra)<\/b>wednesday with keys <\/p>

14\/12\/2023 06:16 (michaelk)<\/b>Attended site to check on noisey radiator issues. We have attempted to vent the system as much as possible, however the design of the radiators and the circuit being very small is adding to the slight noise. Vented and left operational. 2hrs labour 105<\/p>

14\/12\/2023 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58774","activity_ticket_id":"55329","ticket_reference":"HDT56414","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"MDR\/JH\/15962 - Supply and install new replacement 3 column radiator ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/23","activity_end":"2023-12-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68153","activity_notes":"Supply and install new replacement 3 column radiator booked for Friday morning","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 10:21 (sandra)<\/b>sent to Mike to order <\/p>

14\/12\/2023 12:33 (sandra)<\/b>waiting on delivery <\/p>

18\/12\/2023 16:17 (sandra)<\/b>chased delivery <\/p>

19\/12\/2023 10:07 (sandra)<\/b>emailed for Friday 22nd at 8am to fit radiator <\/p>

19\/12\/2023 12:31 (sandra)<\/b>confirmed <\/p>

22\/12\/2023 16:27 (michaelk)<\/b>Completed quoted works. Total 531.80 ex vat.<\/p>

31\/12\/2023 13:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58775","activity_ticket_id":"55330","ticket_reference":"HDT56415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2821","cs_address_2":"24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2821","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/12\/23","activity_end":"2023-12-20 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68154","activity_notes":"HDT56407 Follow-Updoesn't appear to be draining.","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2023 10:21 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 10:24 (sandra)<\/b>sent to RA for appointment <\/p>

11\/12\/2023 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58776","activity_ticket_id":"55331","ticket_reference":"HDT56416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate the mailbox","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/23","activity_end":"2023-12-11 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68155","activity_notes":"reinstate the mailboxThe cover has been forced open.If needed to, please change the locks.","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 10:25 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 14:55 (travis)<\/b>Removed damaged post box door, straightened into shape and refitted,lock working as it should.<\/p>

12\/12\/2023 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58777","activity_ticket_id":"55315","ticket_reference":"HDT56400","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in electrical room from pipe ","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"429","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"429","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/12\/23","activity_end":"2023-12-11 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68156","activity_notes":"leak in electrical room from pipe ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 10:38 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 12:54 (sandra)<\/b>today <\/p>

08\/12\/2023 15:05 (travis)<\/b>Attended and sourced leak to apartment four,two meters to the right of main door,No access,Reported findings to j James office and returned keys.<\/p>

08\/12\/2023 15:36 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2023 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2023 16:51 (travis)<\/b>Sheeting\/protection works in electrical room.<\/p>

11\/12\/2023 13:37 (travis)<\/b>Attended and made access in bath panel,Found leak unaccessible,further works would be required,Temporarily stopped leak into electric room below.<\/p>

12\/12\/2023 08:08 (iain)<\/b>Investigate leak.<\/p>

12\/12\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 16:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/12\/2023 16:18 (sandra)<\/b>Friday 15th keys from office <\/p>

15\/12\/2023 14:14 (travis)<\/b>Leak detection works.<\/p>

15\/12\/2023 14:15 (iain)<\/b>Leak detection works.<\/p>

15\/12\/2023 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58778","activity_ticket_id":"55332","ticket_reference":"HDT56417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56407 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2821","cs_address_2":"24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2821","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/12\/23","activity_end":"2023-12-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68157","activity_notes":"HDT56407 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2023 10:56 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 11:44 (sandra)<\/b>We can come on Wed, 13th of Dec between 10 and 2 pm<\/p>

11\/12\/2023 13:18 (sandra)<\/b>confirmed with keys <\/p>

13\/12\/2023 15:45 (iain)<\/b>Repairaid.<\/p>

14\/12\/2023 12:34 (sandra)<\/b>emailed for update <\/p>

14\/12\/2023 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58779","activity_ticket_id":"55333","ticket_reference":"HDT56418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56408 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/12\/23","activity_end":"2023-12-12 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68158","activity_notes":"CAN YOU GO THIS AFTERNOON AS THE TENANT MAY BE ASLEEPleak into commercial unitTuesday with keys - knock first -check utilities to see if there are any signs of a leak. do not go to commercial unit at the moment ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 10:59 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 15:23 (sandra)<\/b>Tina getting access to Flat 1 for Tuesday morning. Waiting on confirmation <\/p>

11\/12\/2023 15:55 (sandra)<\/b>Tuesday with keys <\/p>

13\/12\/2023 07:36 (iain)<\/b>Attended flat 1 to check\/test all services following leak into unit below. Found ensuite shower to be blocked. Cleared blokage and flushed through.<\/p>

13\/12\/2023 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58780","activity_ticket_id":"55334","ticket_reference":"HDT56419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15961 - replacement fridge and remove part of counter ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2825","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2825","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/01\/24","activity_end":"2024-01-12 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68159","activity_notes":"BOOKED FOR 8AM ON FRIDAY TO 9A LITTLE NEWPORT STREET - keys replacement fridge and remove part of counter To allow to attend the above site with all necessary plant\/materials and carry out protection works as required.To remove part of kitchen worktop, secure in place and remove and dispose of environmentally friendly undercounter fridge. Supply and fit Fridgemaster MC5525 50\/50 Total No Frost Fridge Freezer and leave working. Remove all protection works and leave all working areas clean and tidy on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 16:37 (sandra)<\/b>Iain to get parts <\/p>

05\/01\/2024 16:37 (sandra)<\/b>taken final measurements and purchase part at B&Q<\/p>

09\/01\/2024 12:33 (sandra)<\/b>booked for Friday 12th delivery to 9am Little Newport Street as there are restrictions on this street between 10 - 2pm <\/p>

12\/01\/2024 14:57 (iain)<\/b>Worktop and fridge freezer.<\/p>

12\/01\/2024 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58781","activity_ticket_id":"55332","ticket_reference":"HDT56417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56407 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2821","cs_address_2":"24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2821","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/23","activity_end":"2023-12-13 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68160","activity_notes":"keys for repairaid 10 - 2pm 13th","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 10:56 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 11:44 (sandra)<\/b>We can come on Wed, 13th of Dec between 10 and 2 pm<\/p>

11\/12\/2023 13:18 (sandra)<\/b>confirmed with keys <\/p>

13\/12\/2023 15:45 (iain)<\/b>Repairaid.<\/p>

14\/12\/2023 12:34 (sandra)<\/b>emailed for update <\/p>

14\/12\/2023 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58782","activity_ticket_id":"55335","ticket_reference":"HDT56420","ticket_client":"2116","client_name":"Bancone ","ticket_title":"hot water shortage ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/23","activity_end":"2023-12-12 07:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68161","activity_notes":"TUESDAY hot water shortage Everything is good in the morning, till late afternoon, however, from 5pm we do not have hot water in the KP corner. We had recently one part exchanged in the tank, so not sure if now the other is faulty and it simply doesnt keep up with the volume.. ?","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 14:34 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 14:34 (sandra)<\/b>BOOKED FOR TUESDAY <\/p>

14\/12\/2023 06:08 (michaelk)<\/b>Attended site to check on the stored unvented cylinder and to confirm correct operation. Both elements were checked and confirmed working correctly. The upper element was re-set and adjusted due to the high limit trip. Both left running fully operational. 2hrs labour 105<\/p>

14\/12\/2023 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58783","activity_ticket_id":"55336","ticket_reference":"HDT56421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"isolate electric, water and gas meter ","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/12\/23","activity_end":"2023-12-11 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68162","activity_notes":"isolate electric, water and gas meter take final readings ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 14:53 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 04:54 (alan)<\/b>Isolate electrical, water & gas to flat leaving only power to fridge on Take final meter readingsGas 10493Electrical rate1. 52124Electrical rate2. 11215Electrical total. 63340<\/p>

12\/12\/2023 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58784","activity_ticket_id":"55337","ticket_reference":"HDT56422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"admustment to doors and locks ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/23","activity_end":"2023-12-12 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68163","activity_notes":"admustment to doors and locks The door has become very hard to open, like it's wedged shut. The hinges may be out of balance so the door is out of alignment? or perhaps it's expanded in all the rain?Also the Lock has been sticky in the extreme cold. It's OK right now, but there were some days when they key didn't work, so maybe needs lubricant.","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 15:56 (System)<\/b>Ticket Created<\/p>

11\/12\/2023 15:56 (sandra)<\/b>booked for Tuesaday<\/p>

12\/12\/2023 09:40 (travis)<\/b>Main door overhaul,Removed door and planed 2mm off bottom,Adjusted all hinges to both doors, realignment of lock keep, lubricated all moving parts,tested <\/p>

12\/12\/2023 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58785","activity_ticket_id":"55338","ticket_reference":"HDT56423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water in the flat ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/23","activity_end":"2023-12-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68164","activity_notes":"no hot water in the flat for this morning ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2023 16:44 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 06:11 (michaelk)<\/b>Attended site to investigate reported hot water issues. Checked all hot water controls and confirmed correct operation. All the timers were found on continuous, however the size of the cylinder and over use could result in the cylinder running out. 2hrs labour 105<\/p>

14\/12\/2023 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58786","activity_ticket_id":"55339","ticket_reference":"HDT56424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15960 - replacement boiler ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/23","activity_end":"2023-12-19 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68165","activity_notes":"replacement boiler TUESDAY 19TH WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 12:10 (sandra)<\/b>TUESDAY 19TH WITH KEYS <\/p>

19\/12\/2023 21:22 (michaelk)<\/b>Completed quoted boiler installation, total cost 2,095 ex vat.<\/p>

20\/12\/2023 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58787","activity_ticket_id":"55268","ticket_reference":"HDT56353","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"water leaking onto plug from radiator ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JL","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/23","activity_end":"2023-12-12 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68166","activity_notes":"water leaking from radiator ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2023 13:58 (System)<\/b>Ticket Created<\/p>

04\/12\/2023 16:35 (sandra)<\/b>booked for Wednesday 6th with key from reception <\/p>

06\/12\/2023 12:12 (roy)<\/b>Needs new rad.Drained down large tall rad.Shut off valvesChecked socket underneath which keeps tripping fuse.May need new floor socket<\/p>

06\/12\/2023 16:45 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2023 06:06 (michaelk)<\/b>Attended site to drain down heating and to cap off leaking radiator pipework. Completed work to leave safe, awaiting radiator delivery. 2hrs labour 105<\/p>

14\/12\/2023 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58788","activity_ticket_id":"55340","ticket_reference":"HDT56425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush issues ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/23","activity_end":"2023-12-13 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68167","activity_notes":"with keys toilet flush issues I've got issues with the toilet flushing mechanism. I'm having to fiddle with the cistern in order for the water to fill up and that even takes close to 5mins","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 09:39 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 09:43 (sandra)<\/b>with keys <\/p>

12\/12\/2023 16:39 (sandra)<\/b>13th with keys <\/p>

13\/12\/2023 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58789","activity_ticket_id":"55341","ticket_reference":"HDT56426","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Bain marie not working ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/23","activity_end":"2023-12-19 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68168","activity_notes":"ANY DAY NEXT WEEK 18TH ONWARDS Bain marie not working could be the plug ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 10:01 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 16:39 (sandra)<\/b>any day from the 18th<\/p>

19\/12\/2023 16:11 (alan)<\/b>Fix lead and loose connection to appliance <\/p>

19\/12\/2023 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58790","activity_ticket_id":"55342","ticket_reference":"HDT56427","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of shower and cap off pipe ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/23","activity_end":"2023-12-12 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68169","activity_notes":"removal of shower and cap off pipe ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 10:43 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 13:17 (alan)<\/b>Disconnect power to shower<\/p>

12\/12\/2023 15:46 (travis)<\/b>Remove shower and cap off services, disposal.<\/p>

12\/12\/2023 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58791","activity_ticket_id":"55343","ticket_reference":"HDT56428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15968 - Replacement extractor fan in kitchen and replacement extractor to bathroom ","ticket_address_1":"Flat 4","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/24","activity_end":"2024-01-11 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68170","activity_notes":"Replacement extractor fan in kitchen and replacement extractor in bathroom tenant can provide access Thursday morning at 8am ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 16:39 (sandra)<\/b>Alan to order parts <\/p>

18\/12\/2023 16:05 (sandra)<\/b>waiting on order <\/p>

18\/12\/2023 16:13 (sandra)<\/b>emailed for 3rd January <\/p>

20\/12\/2023 12:04 (sandra)<\/b>chased <\/p>

21\/12\/2023 10:49 (sandra)<\/b>3rd Jan with keys <\/p>

08\/01\/2024 11:09 (sandra)<\/b>access requested for Thursday 11th<\/p>

08\/01\/2024 15:05 (sandra)<\/b>8am Thursday 11th<\/p>

12\/01\/2024 04:45 (alan)<\/b>Quoted works <\/p>

12\/01\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58792","activity_ticket_id":"55342","ticket_reference":"HDT56427","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"removal of shower and cap off pipe ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/23","activity_end":"2023-12-12 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68171","activity_notes":"removal of shower and cap off pipe ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 10:43 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 13:17 (alan)<\/b>Disconnect power to shower<\/p>

12\/12\/2023 15:46 (travis)<\/b>Remove shower and cap off services, disposal.<\/p>

12\/12\/2023 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58793","activity_ticket_id":"55344","ticket_reference":"HDT56429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15947 - replacement parts for sink","ticket_address_1":"2nd Floor Toilet ","ticket_address_2":"20\/21 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2nd Floor Toilet ","cs_id":"2807","cs_address_2":"20\/21 New Row ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/24","activity_end":"2024-01-10 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68172","activity_notes":"replacement parts for sink The main door code is 1367If the access to tenant area is required, then the engineer should contact Anna on 07741199294","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 16:40 (sandra)<\/b>MK to order parts <\/p>

19\/12\/2023 10:25 (sandra)<\/b>Booked for Friday <\/p>

21\/12\/2023 16:10 (sandra)<\/b>The main door code is 1367If the access to tenant area is required, then the engineer should contact me. <\/p>

02\/01\/2024 12:24 (sandra)<\/b>booked for Wednesday 3rd <\/p>

08\/01\/2024 11:31 (sandra)<\/b>rescheduled for 9th <\/p>

11\/01\/2024 16:25 (michaelk)<\/b>Completed quoted work to 2nd floor toilet and kitchen. Tested operation and left in full working order. 295 ex vat<\/p>

11\/01\/2024 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58794","activity_ticket_id":"55345","ticket_reference":"HDT56430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap has no cold water.","ticket_address_1":"Top Floor Flat","ticket_address_2":"48 Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Top Floor Flat","cs_id":"112","cs_address_2":"48 Chandos Place ","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"112","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/23","activity_end":"2023-12-13 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68173","activity_notes":"kitchen tap has no cold water.with keys Wednesday ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 12:45 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 16:40 (sandra)<\/b>13th with keys <\/p>

13\/12\/2023 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58795","activity_ticket_id":"55346","ticket_reference":"HDT56431","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"removal of bath and utilities and repair leak","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6EB","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"2827","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6EB","ticket_client_site":"2827","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/23","activity_end":"2023-12-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68174","activity_notes":"removal of bath and utilities and repair leakFRIDAY MORNING collect keys from their office at 8.30","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 13:03 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 13:06 (sandra)<\/b>BOOKED FOR FRIDAY MORNING<\/p>

12\/12\/2023 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58796","activity_ticket_id":"55346","ticket_reference":"HDT56431","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"removal of bath and utilities and repair leak","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6EB","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"2827","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6EB","ticket_client_site":"2827","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/23","activity_end":"2023-12-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68175","activity_notes":"removal of bath and utilities and repair leakFRIDAY WITH TRAVIS ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 13:03 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 13:06 (sandra)<\/b>BOOKED FOR FRIDAY MORNING<\/p>

12\/12\/2023 16:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58797","activity_ticket_id":"55347","ticket_reference":"HDT56432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/23","activity_end":"2023-12-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68176","activity_notes":"toilet flush issues ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 14:34 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 14:35 (sandra)<\/b>booking for Thursday 14th<\/p>

14\/12\/2023 18:08 (michaelk)<\/b>Attended site to expose and test 2 x toilet syphons and push buttons. Tested both and could find no faults with either. I have spoken and advised lilian. 2hrs labour 105<\/p>

15\/12\/2023 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58798","activity_ticket_id":"55348","ticket_reference":"HDT56433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/24","activity_end":"2024-01-25 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68177","activity_notes":"Inter-tenancy checksPostponed TIL 22nd ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 14:56 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 14:57 (sandra)<\/b>22nd December <\/p>

13\/12\/2023 15:19 (jane)<\/b>Postponed to 2nd January 2024<\/p>

03\/01\/2024 13:53 (sandra)<\/b>rescheduled for 15th<\/p>

11\/01\/2024 15:56 (sandra)<\/b>new tenant moving in on 26th <\/p>

17\/01\/2024 08:15 (iain)<\/b>ITC's.<\/p>

18\/01\/2024 09:59 (sandra)<\/b>postponed til 22nd <\/p>

23\/01\/2024 09:55 (sandra)<\/b>moved to 23rd <\/p>

23\/01\/2024 10:24 (sandra)<\/b>tenant actually moves in on 3rd so painting to be done on 29th <\/p>

23\/01\/2024 14:00 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

23\/01\/2024 15:43 (iain)<\/b>ITC's.<\/p>

24\/01\/2024 16:03 (iain)<\/b>ITC's.<\/p>

25\/01\/2024 10:09 (jane)<\/b>Double Roller Blinds on order - anticipated dispatch date - 31\/01\/2024 and lampshades on order - delivery expected 26\/01\/2024<\/p>

25\/01\/2024 16:59 (iain)<\/b>ITC's.<\/p>

26\/01\/2024 12:47 (sandra)<\/b>lamp shades in reception iain to pick up <\/p>

29\/01\/2024 09:39 (sandra)<\/b>emailed for access Tuesday to fit blind and lampshades <\/p>

31\/01\/2024 14:12 (iain)<\/b>Blinds and lampshades.<\/p>

31\/01\/2024 14:13 (iain)<\/b>Blinds and lampshades.<\/p>

01\/02\/2024 07:33 (michaelk)<\/b>Attended site to replace the bar mixer, commissioned on completion. 2hrs labour plus parts, total 231 ex vat.<\/p>

01\/02\/2024 19:20 (dean)<\/b>Done 1690.00<\/p>

02\/02\/2024 15:13 (michael)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58799","activity_ticket_id":"55349","ticket_reference":"HDT56434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/23","activity_end":"2023-12-21 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68178","activity_notes":"Inter-tenancy checksto be started mid day on 20th December - new tenant moves in on the 3rd January small studio WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 14:59 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 15:00 (sandra)<\/b>to be started on 20th December - new tenant moves in on the 3rd January small studio WITH KEYS <\/p>

18\/12\/2023 10:41 (sandra)<\/b>to be started mid day on 20th <\/p>

21\/12\/2023 10:50 (sandra)<\/b>to regrout bathroom floor <\/p>

22\/12\/2023 07:47 (iain)<\/b>ITC's.<\/p>

03\/01\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58800","activity_ticket_id":"55350","ticket_reference":"HDT56435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"3rd Floor","ticket_address_2":"15A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"3rd Floor","cs_id":"2308","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/23","activity_end":"2023-12-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68179","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 15:03 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 15:04 (sandra)<\/b>Monday 18th after 11am <\/p>

19\/12\/2023 21:21 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/12\/2023 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58801","activity_ticket_id":"55351","ticket_reference":"HDT56436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"4th Floor","ticket_address_2":"15A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"4th Floor","cs_id":"2309","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2309","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/23","activity_end":"2023-12-19 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68180","activity_notes":"Gas compliance testing without PAT18th Monday ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 15:05 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 15:09 (sandra)<\/b>18th Monday after 11am <\/p>

19\/12\/2023 21:21 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/12\/2023 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58802","activity_ticket_id":"55355","ticket_reference":"HDT56440","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"unblock drain in KPF ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/23","activity_end":"2023-12-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68181","activity_notes":"unblock drain in KPF WEDNESDAY AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 15:26 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 15:27 (sandra)<\/b>WEDNESDAY AFTERNOON <\/p>

13\/12\/2023 13:58 (iain)<\/b>Cleared gulley but drainage company will have to clear main drains.<\/p>

13\/12\/2023 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58803","activity_ticket_id":"55352","ticket_reference":"HDT56437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15956 - Supply and install new double socket in cupboard by main entrance door for access control equipment ","ticket_address_1":"1A Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/24","activity_end":"2024-01-04 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68182","activity_notes":"Supply and install new double socket in cupboard by main entrance door for access control equipment ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 16:41 (sandra)<\/b>Alan to order parts <\/p>

18\/12\/2023 16:10 (sandra)<\/b>4th January <\/p>

04\/01\/2024 14:33 (alan)<\/b>Quoted works <\/p>

04\/01\/2024 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58804","activity_ticket_id":"55353","ticket_reference":"HDT56438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15955 - New double socket in cupboard by main entrance door for access control equipment ","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/24","activity_end":"2024-01-04 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68183","activity_notes":"New double socket in cupboard by main entrance door for access control equipment ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 16:41 (sandra)<\/b>Alan to order parts <\/p>

18\/12\/2023 16:10 (sandra)<\/b>4th January <\/p>

04\/01\/2024 14:34 (alan)<\/b>Quoted works <\/p>

04\/01\/2024 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58805","activity_ticket_id":"55354","ticket_reference":"HDT56439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15954 - New double socket in cupboard by main entrance door for access control equipment ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/01\/24","activity_end":"2024-01-04 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68184","activity_notes":"New double socket in cupboard by main entrance door for access control equipment ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 16:42 (sandra)<\/b>Alan to order parts <\/p>

18\/12\/2023 16:10 (sandra)<\/b>4th January <\/p>

04\/01\/2024 14:35 (alan)<\/b>Quoted works <\/p>

04\/01\/2024 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58806","activity_ticket_id":"55357","ticket_reference":"HDT56442","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/SW\/15963 - Replacement cistern parts ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/24","activity_end":"2024-01-03 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68185","activity_notes":"Replacement cistern parts ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 16:42 (sandra)<\/b>MK to order parts <\/p>

18\/12\/2023 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58807","activity_ticket_id":"55358","ticket_reference":"HDT56443","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak from roof into 1st floor master bedroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19\/21 Wimpole Mews ","cs_id":"2828","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8PD","ticket_client_site":"2828","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/23","activity_end":"2023-12-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68186","activity_notes":"leak from roof into 1st floor master bedroom tenant will be home for access Monday but not between 1 - 3pm (pictures sent separately)","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 15:53 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 16:43 (sandra)<\/b>waiting on access from tenant <\/p>

15\/12\/2023 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58808","activity_ticket_id":"55360","ticket_reference":"HDT56445","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/SW\/15944 - Annual PAT Test ","ticket_address_1":"Barnards Inn","ticket_address_2":"86 Fetter Lane, Holborn","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/24","activity_end":"2024-02-04 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68187","activity_notes":"Annual PAT Test ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 16:43 (sandra)<\/b>given Angela dates for January as requested by her <\/p>

12\/12\/2023 16:44 (sandra)<\/b>booked for 19th January Wednesday <\/p>

09\/01\/2024 09:56 (sandra)<\/b>to be rescheduled <\/p>

09\/01\/2024 15:56 (sandra)<\/b>booked for 22nd at 10.30 <\/p>

22\/01\/2024 10:45 (sandra)<\/b>rescheduled for Sunday 4th February <\/p>

02\/02\/2024 16:15 (sandra)<\/b>confirmed for Sunday and keys are with Alan <\/p>

04\/02\/2024 10:43 (alan)<\/b>PAT test<\/p>

04\/02\/2024 17:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58809","activity_ticket_id":"55315","ticket_reference":"HDT56400","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in electrical room from pipe ","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"429","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"429","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/23","activity_end":"2023-12-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68188","activity_notes":"leak in electrical room from pipe FRIDAY 8.30 WITH KEYS FROM OFFICE ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 10:38 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 12:54 (sandra)<\/b>today <\/p>

08\/12\/2023 15:05 (travis)<\/b>Attended and sourced leak to apartment four,two meters to the right of main door,No access,Reported findings to j James office and returned keys.<\/p>

08\/12\/2023 15:36 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2023 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2023 16:51 (travis)<\/b>Sheeting\/protection works in electrical room.<\/p>

11\/12\/2023 13:37 (travis)<\/b>Attended and made access in bath panel,Found leak unaccessible,further works would be required,Temporarily stopped leak into electric room below.<\/p>

12\/12\/2023 08:08 (iain)<\/b>Investigate leak.<\/p>

12\/12\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 16:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/12\/2023 16:18 (sandra)<\/b>Friday 15th keys from office <\/p>

15\/12\/2023 14:14 (travis)<\/b>Leak detection works.<\/p>

15\/12\/2023 14:15 (iain)<\/b>Leak detection works.<\/p>

15\/12\/2023 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58810","activity_ticket_id":"55315","ticket_reference":"HDT56400","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak in electrical room from pipe ","ticket_address_1":"Dudley House, Westmoreland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Dudley House, Westmoreland Street ","cs_id":"429","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"429","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/23","activity_end":"2023-12-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68189","activity_notes":"leak in electrical room from pipe 8.30 WITH KEYS FROM OFFICE ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2023 10:38 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 12:54 (sandra)<\/b>today <\/p>

08\/12\/2023 15:05 (travis)<\/b>Attended and sourced leak to apartment four,two meters to the right of main door,No access,Reported findings to j James office and returned keys.<\/p>

08\/12\/2023 15:36 (jane)<\/b>(Ticket Closed)<\/p>

08\/12\/2023 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/12\/2023 16:51 (travis)<\/b>Sheeting\/protection works in electrical room.<\/p>

11\/12\/2023 13:37 (travis)<\/b>Attended and made access in bath panel,Found leak unaccessible,further works would be required,Temporarily stopped leak into electric room below.<\/p>

12\/12\/2023 08:08 (iain)<\/b>Investigate leak.<\/p>

12\/12\/2023 08:59 (jane)<\/b>(Ticket Closed)<\/p>

12\/12\/2023 16:17 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/12\/2023 16:18 (sandra)<\/b>Friday 15th keys from office <\/p>

15\/12\/2023 14:14 (travis)<\/b>Leak detection works.<\/p>

15\/12\/2023 14:15 (iain)<\/b>Leak detection works.<\/p>

15\/12\/2023 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58811","activity_ticket_id":"55361","ticket_reference":"HDT56446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not going above 19 degrees ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/23","activity_end":"2023-12-19 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68190","activity_notes":"heating not going above 19 degrees also towel rail not workingACCESS WITH TENANT TUESDAY BETWEEN 11 - 12 ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 09:56 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:01 (sandra)<\/b>COLLECT KEYS FOR TODAY 13TH<\/p>

14\/12\/2023 06:13 (michaelk)<\/b>Attended site to investigate the heating reported faults. Checked all room sensors and actuators for correct operation l. Found the heating pump faulty which will enquire changing. Part ordered for Thursday. 2hrs labour 105<\/p>

15\/12\/2023 09:45 (sandra)<\/b>Booked for Monday with tenant and look at towel rail also <\/p>

18\/12\/2023 09:47 (sandra)<\/b>emailed for Tuesday 19th <\/p>

18\/12\/2023 11:29 (sandra)<\/b>ACCESS WITH TENANT TUESDAY BETWEEN 11 - 12 <\/p>

19\/12\/2023 21:21 (michaelk)<\/b>Attended site to drain down the heating manifold and system tonreplace the faulty circulation pump. Completed the pump installation and tested all the circuits for correct operation. Left the system in full working order. 3hrs labour plus parts, total 295ex vat.<\/p>

20\/12\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58812","activity_ticket_id":"55362","ticket_reference":"HDT56447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15970 - repair washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/12\/23","activity_end":"2023-12-21 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68191","activity_notes":"repair washer\/dryer","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2023 10:07 (sandra)<\/b>Sent to RA to order parts <\/p>

18\/12\/2023 14:45 (sandra)<\/b>booked Thursday 21t with keys <\/p>

22\/12\/2023 07:39 (iain)<\/b>Repairaid.<\/p>

22\/12\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58813","activity_ticket_id":"55363","ticket_reference":"HDT56448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/24","activity_end":"2024-01-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68192","activity_notes":"Full Gas compliance testing with PAT TUESDAY 16TH January ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:19 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:21 (sandra)<\/b>Booked for Tuesday 16th <\/p>

13\/12\/2023 10:24 (sandra)<\/b>16th January <\/p>

17\/01\/2024 08:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/01\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58814","activity_ticket_id":"55364","ticket_reference":"HDT56449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/24","activity_end":"2024-01-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68193","activity_notes":"Full Gas compliance testing with PAT Tuesday 16th January ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:22 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:24 (sandra)<\/b>Tuesday 16th January <\/p>

17\/01\/2024 08:24 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/01\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58815","activity_ticket_id":"55365","ticket_reference":"HDT56450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 1","ticket_address_2":"24 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 1","cs_id":"687","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"687","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68194","activity_notes":"Full Gas compliance testing with PAT Wednesday 17th January ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:25 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:27 (sandra)<\/b>booked 17th January Wednesday <\/p>

18\/01\/2024 07:11 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/01\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58816","activity_ticket_id":"55366","ticket_reference":"HDT56451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 2","ticket_address_2":"24 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"688","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"688","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68195","activity_notes":"Full Gas compliance testing with PAT Wednesday 17th January ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:28 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:29 (sandra)<\/b>booked Wednesday 17th January <\/p>

18\/01\/2024 07:11 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/01\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58817","activity_ticket_id":"55367","ticket_reference":"HDT56452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 3","ticket_address_2":"24 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 3","cs_id":"908","cs_address_2":"24 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"908","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68196","activity_notes":"Full Gas compliance testing with PAT Wednesday 17th January ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:29 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:30 (sandra)<\/b>Wednesday 17th January <\/p>

18\/01\/2024 07:10 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/01\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58818","activity_ticket_id":"55368","ticket_reference":"HDT56453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/24","activity_end":"2024-01-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68197","activity_notes":"Full Gas compliance testing with PAT Thursday 18th January ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:31 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:32 (sandra)<\/b>booked Thursday 18th January <\/p>

18\/01\/2024 19:35 (michaelk)<\/b>Completed full compliance testing 185<\/p>

19\/01\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58819","activity_ticket_id":"55369","ticket_reference":"HDT56454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"3rd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"3rd Floor","cs_id":"437","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"437","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/24","activity_end":"2024-01-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68198","activity_notes":"Full Gas compliance testing with PAT Thursday 18th January ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:33 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:34 (sandra)<\/b>booked Thursday 18th January <\/p>

18\/01\/2024 19:34 (michaelk)<\/b>Completed full compliance testing 185<\/p>

19\/01\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58820","activity_ticket_id":"55370","ticket_reference":"HDT56455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/24","activity_end":"2024-01-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68199","activity_notes":"EICR (NICEic)Tuesday 16th January 24","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:55 (System)<\/b>Ticket Created<\/p>

13\/12\/2023 10:56 (sandra)<\/b>booked Tuesday 16th January 24<\/p>

18\/01\/2024 04:26 (alan)<\/b>Electrical inspection <\/p>

18\/01\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>

15\/02\/2024 09:18 (System)<\/b>NIC Sent<\/p>

15\/02\/2024 09:18 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58821","activity_ticket_id":"55371","ticket_reference":"HDT56456","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"15 fragile roof signs to be ordered ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/23","activity_end":"2023-12-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68200","activity_notes":"15 fragile roof signs ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 11:35 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 08:56 (sandra)<\/b>to order <\/p>

14\/12\/2023 09:12 (jane)<\/b>Signs on order - 3 day lead-time <\/p>

19\/12\/2023 08:55 (travis)<\/b>Collection and delivery of signage.<\/p>

19\/12\/2023 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58822","activity_ticket_id":"55372","ticket_reference":"HDT56457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main street level door issue ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/12\/23","activity_end":"2023-12-13 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68201","activity_notes":"Description: Main street level doors Tenants having issues with keys People are not able to gain access to the building Keys will not work at all ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 14:54 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 08:25 (iain)<\/b>Front door cylinder seized. Removed, Courts security made repair and I refitted.<\/p>

14\/12\/2023 08:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58823","activity_ticket_id":"55150","ticket_reference":"HDT56235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing - For Friday 15th December 2023","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/23","activity_end":"2023-12-15 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68202","activity_notes":"To carry out full gas compliance testing - For Friday 15th December 2023","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2023 15:01 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 15:03 (jane)<\/b>Certificate expires on 17th January 2024<\/p>

22\/11\/2023 15:21 (sandra)<\/b>15th December <\/p>

14\/12\/2023 06:04 (michaelk)<\/b>Attended site to replace chrome adjustable basin waste. Re-sealed waste fitting and replaced trap. 2hrs labour plus parts, total 147.80 ex vat.<\/p>

18\/12\/2023 13:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/12\/2023 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58824","activity_ticket_id":"55373","ticket_reference":"HDT56458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working and shower leaking ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/12\/23","activity_end":"2023-12-14 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68203","activity_notes":"heating not working and shower leaking ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 09:11 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 11:50 (michaelk)<\/b>Attended site to replace the faulty heating and hot water programmer and to strip down the shower diverter. Programmer was completed, however the shower internal diverter parts are no longer available. I stripped down all the brass components, cleaned and reassembled with silicone grease. The o-rings were replaced and all seals cleaned. The shower was tested on completion and is in full working order. The badge fitted to the middle of the diverter is on order and will be fitted asap. 3hrs labour plus parts, total 276ex vat.<\/p>

14\/12\/2023 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58825","activity_ticket_id":"55374","ticket_reference":"HDT56459","ticket_client":"2158","client_name":"Hamburg Commercial Bank AG","ticket_title":"List of works for today - Report to Alicia before 3pm today ","ticket_address_1":"Standbrook House","ticket_address_2":"2-5 Old Bond Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 4PD","cs_address_1":"Standbrook House","cs_id":"2830","cs_address_2":"2-5 Old Bond Street","cs_town":"London","cs_postcode":"W1S 4PD","ticket_client_site":"2830","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/12\/23","activity_end":"2023-12-14 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68204","activity_notes":"List of works for today - Report to Alicia before 3pm today Our bin drawer in the Kitchen is currently broken and not closing properly and we desperately need to get it fixed as we dont want the bad odours escaping and Im worried it will get worse. Theres also a large picture frame we need mounted. ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 10:02 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 14:17 (iain)<\/b>List of works.<\/p>

15\/12\/2023 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58826","activity_ticket_id":"55349","ticket_reference":"HDT56434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/12\/23","activity_end":"2023-12-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68205","activity_notes":"Inter-tenancy checks 21st with keys new tenant moves in on the 3rd January small studio Will Dean be able to decorate on the 21st? I think it's just the kitchen area that needs to redecorate.Dean decorated the bedroom wall sometime back therefore it does not really need to be decorated.","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 14:59 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 15:00 (sandra)<\/b>to be started on 20th December - new tenant moves in on the 3rd January small studio WITH KEYS <\/p>

18\/12\/2023 10:41 (sandra)<\/b>to be started mid day on 20th <\/p>

21\/12\/2023 10:50 (sandra)<\/b>to regrout bathroom floor <\/p>

22\/12\/2023 07:47 (iain)<\/b>ITC's.<\/p>

03\/01\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58827","activity_ticket_id":"55375","ticket_reference":"HDT56460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/23","activity_end":"2023-12-21 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68206","activity_notes":"Electrical boilers and controls 21st Vacant new tenant moves in on 3rd ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 10:36 (sandra)<\/b>booked for 21st and new tenant moves in on 3rd JanVacant from mid day on 20th<\/p>

22\/12\/2023 06:12 (michaelk)<\/b>Attended site to inspect the electric heating and hot water systems for correct operation. Check the megaflow cylinders elements, thermostats and running current, confirming all was correctly operating. The heating radiator panels were also checked, however the panel immediately facing you on entry, isn't working. This panel is 1000mm wide and 500mm high and requires replacing. 2hrs labour 105<\/p>

22\/12\/2023 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58828","activity_ticket_id":"55376","ticket_reference":"HDT56461","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15975 - New LED fittings for shelving ","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/24","activity_end":"2024-01-24 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68207","activity_notes":"New LED fittings for shelving confirmed for 8am on 24th jan ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 10:37 (sandra)<\/b>sent to Alan to order parts <\/p>

18\/12\/2023 16:04 (sandra)<\/b>waiting on order <\/p>

21\/12\/2023 14:32 (sandra)<\/b>booked for 9th <\/p>

08\/01\/2024 11:20 (sandra)<\/b>no access waiting on another date <\/p>

11\/01\/2024 12:53 (sandra)<\/b>preliminarily booked for Wednesday 24th at 8am <\/p>

11\/01\/2024 16:10 (sandra)<\/b>confirmed <\/p>

15\/01\/2024 10:55 (sandra)<\/b>WITH KEYS <\/p>

23\/01\/2024 11:37 (sandra)<\/b>rescheduled for 12 pm by Alan <\/p>

25\/01\/2024 14:06 (alan)<\/b>Quoted works <\/p>

25\/01\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58829","activity_ticket_id":"55377","ticket_reference":"HDT56462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15973 - Replacement shower screen ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/12\/23","activity_end":"2023-12-20 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68208","activity_notes":"Replacement shower screen ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 10:52 (sandra)<\/b>shower screen to be ordered <\/p>

14\/12\/2023 11:22 (jane)<\/b>Shower screen been ordered from St Annes, being delivered this afternoon <\/p>

19\/12\/2023 11:01 (sandra)<\/b>shower screen booked for Wednesday<\/p>

21\/12\/2023 08:00 (iain)<\/b>Shower screen.<\/p>

21\/12\/2023 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58830","activity_ticket_id":"55378","ticket_reference":"HDT56463","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works ","ticket_address_1":"Unit 3F, County Hall ","ticket_address_2":"Belvedere Road Lambeth","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 7GQ","cs_address_1":"Unit 3F, County Hall ","cs_id":"2831","cs_address_2":"Belvedere Road Lambeth","cs_town":"London","cs_postcode":"SE1 7GQ","ticket_client_site":"2831","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/23","activity_end":"2023-12-21 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68209","activity_notes":"List of works Unit 3F, County Hall, Belvedere Rd Lambeth, SE1 7GQScaffolding contactor- I need a Survey ( happy to pay) for your scaffolding Subcontractor to view the 7floor scaffolding structure witin a void, with the intention of having it replaced and extended upwards ( again visit asap but if you can give me a potential date)(Alan) Lighting on the front of the unit to be investigated","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 11:01 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 11:04 (jane)<\/b>Have sent Tim an email with link to access panel to confirm if he would like us to order <\/p>

14\/12\/2023 13:14 (jane)<\/b>Client has requested 2No access panels - These have been ordered <\/p>

14\/12\/2023 13:34 (jane)<\/b>Pencilled in for Wednesday morning 20th December <\/p>

20\/12\/2023 11:30 (travis)<\/b>Fitted X2,600mm inspection covers to ceiling.<\/p>

20\/12\/2023 14:56 (alan)<\/b>Look at outside lighting fault Order replacement circuit breaker Help Travis <\/p>

21\/12\/2023 11:04 (sandra)<\/b>booked for today <\/p>

22\/12\/2023 04:38 (alan)<\/b>Return to site and replace faulty MCB in fuse board Test and leave working <\/p>

22\/12\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58831","activity_ticket_id":"55378","ticket_reference":"HDT56463","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works ","ticket_address_1":"Unit 3F, County Hall ","ticket_address_2":"Belvedere Road Lambeth","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 7GQ","cs_address_1":"Unit 3F, County Hall ","cs_id":"2831","cs_address_2":"Belvedere Road Lambeth","cs_town":"London","cs_postcode":"SE1 7GQ","ticket_client_site":"2831","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/23","activity_end":"2023-12-20 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68210","activity_notes":"List of works Unit 3F, County Hall, Belvedere Rd Lambeth, SE1 7GQAccess hatch cut into plasterboard ceiling at back of the unit within common parts ( I will be on-site to show them exact location) Space to then be fitted with 600x 600x Fire rated Hatch- ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 11:01 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 11:04 (jane)<\/b>Have sent Tim an email with link to access panel to confirm if he would like us to order <\/p>

14\/12\/2023 13:14 (jane)<\/b>Client has requested 2No access panels - These have been ordered <\/p>

14\/12\/2023 13:34 (jane)<\/b>Pencilled in for Wednesday morning 20th December <\/p>

20\/12\/2023 11:30 (travis)<\/b>Fitted X2,600mm inspection covers to ceiling.<\/p>

20\/12\/2023 14:56 (alan)<\/b>Look at outside lighting fault Order replacement circuit breaker Help Travis <\/p>

21\/12\/2023 11:04 (sandra)<\/b>booked for today <\/p>

22\/12\/2023 04:38 (alan)<\/b>Return to site and replace faulty MCB in fuse board Test and leave working <\/p>

22\/12\/2023 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58832","activity_ticket_id":"55379","ticket_reference":"HDT56464","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Air con not working - 2ND FLOOR level law ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/12\/23","activity_end":"2023-12-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68211","activity_notes":"Air con not working","activity_timesheet":null,"ticket_notes_combined":"

14\/12\/2023 11:02 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 11:22 (sandra)<\/b>emailed jamie a\/c company <\/p>

14\/12\/2023 12:40 (sandra)<\/b>attending PM 14th Dec<\/p>

15\/12\/2023 16:47 (sandra)<\/b>emailed for update <\/p>

18\/12\/2023 12:24 (sandra)<\/b>can be closed down and report is attached <\/p>

18\/12\/2023 12:24 (sandra)<\/b>all left working <\/p>

19\/12\/2023 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58833","activity_ticket_id":"55380","ticket_reference":"HDT56465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door issues - upper lock hole - cannot put key inside - bottom lock on left door is a bit loose","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/23","activity_end":"2023-12-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68212","activity_notes":"Door issues - upper lock hole - cannot put key inside - bottom lock on left door is a bit loose - SIDEQUEST ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 11:07 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 15:26 (iain)<\/b>Overhauled door and locks. 1 lock cylinder key wont go in. Awaiting instruction wether it should be replaced.<\/p>

15\/12\/2023 16:52 (sandra)<\/b>emailed client as security has said locks are tenants responsibility<\/p>

19\/12\/2023 11:07 (sandra)<\/b>cylinders to be replaced by us. on order <\/p>

20\/12\/2023 12:14 (sandra)<\/b>4 sets of keys required <\/p>

21\/12\/2023 07:59 (iain)<\/b>Cylinder repaired and refit.<\/p>

21\/12\/2023 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58834","activity_ticket_id":"55381","ticket_reference":"HDT56466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement seals to boiler ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/23","activity_end":"2023-12-18 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68213","activity_notes":"the boiler was found with leaking flue seals and had to be shut down. I have ordered replacement seals, FRIDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 11:30 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 12:42 (sandra)<\/b>booked Friday 15th<\/p>

15\/12\/2023 09:42 (sandra)<\/b>rescheduled for 18th at 8am <\/p>

19\/12\/2023 07:06 (michaelk)<\/b>Attended site to investgate and replace damaged flue seals. Removed flue sections and replaced all damaged seals back to the boiler. Tested the flue operation and safety and put back in to nservice. 5hrs labour plus materials, total 350.50 ex vat<\/p>

19\/12\/2023 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58835","activity_ticket_id":"55382","ticket_reference":"HDT56467","ticket_client":"2019","client_name":"School of Wok","ticket_title":"boiler not working - no hot water ","ticket_address_1":"61 Chandos Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/23","activity_end":"2023-12-15 06:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68214","activity_notes":"boiler not working - no hot water take a look and see if it's a quick fix that will see us through til the full service ","activity_timesheet":"2","ticket_notes_combined":"

14\/12\/2023 14:28 (System)<\/b>Ticket Created<\/p>

14\/12\/2023 15:20 (sandra)<\/b>7am with Stefan on Friday 15th<\/p>

18\/12\/2023 13:21 (michaelk)<\/b>Attended site to reset the lower element. 1hr labour 55<\/p>

19\/12\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58836","activity_ticket_id":"55282","ticket_reference":"HDT56367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15927 - New shower screen, grouting, mastic etc and full redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/23","activity_end":"2023-12-18 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68215","activity_notes":"New roller blinds Monday with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 11:43 (sandra)<\/b>vacant <\/p>

05\/12\/2023 15:29 (jane)<\/b>Blinds have been ordered - 2 week lead-time <\/p>

06\/12\/2023 12:16 (sandra)<\/b>Decorating to be started on Friday 8th<\/p>

07\/12\/2023 08:12 (iain)<\/b>List of works.<\/p>

08\/12\/2023 09:55 (jane)<\/b>Anticipated dispatch date of blinds 22nd December 2023<\/p>

10\/12\/2023 14:02 (iain)<\/b>ITC's and bathroom works.<\/p>

10\/12\/2023 14:03 (iain)<\/b>ITC's and bathroom works.<\/p>

12\/12\/2023 08:09 (iain)<\/b>ITC's.<\/p>

13\/12\/2023 16:01 (jane)<\/b>Shower screen was not replaced, amount needs adjusting when requesting PO<\/p>

14\/12\/2023 14:11 (jane)<\/b>(Ticket Closed)<\/p>

14\/12\/2023 14:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/12\/2023 15:00 (sandra)<\/b>emailed to fit the blinds on Monday <\/p>

14\/12\/2023 15:19 (sandra)<\/b>blinds booked for Monday with keys <\/p>

18\/12\/2023 12:20 (travis)<\/b>Collection, fitting,and disposal of X3 double roller blinds.<\/p>

19\/12\/2023 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58838","activity_ticket_id":"55383","ticket_reference":"HDT56468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water and heating ","ticket_address_1":"Flat 4","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/23","activity_end":"2023-12-15 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68217","activity_notes":"hot water and heating WITH KEYS Could you also please check the radiators? They don't seem to be working and the apartment gets very cold at night. Do let me know if I am missing something here or is there a different way to increase the heating of the radiators.There was no hot water in the shower today morning (overall, the water has not been very hot in the shower anyway in the last couple of days and today there was no hot water)","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 11:15 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 13:21 (michaelk)<\/b>Attended site and found the boiler heating setpoint at 50c and the hot water at 40c. The radiators were also turned off, corrected all faults and left operational. 1hr labour 55<\/p>

19\/12\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58839","activity_ticket_id":"55384","ticket_reference":"HDT56469","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/24","activity_end":"2024-01-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68218","activity_notes":"list of works: 3rd JANUARY - WEDNESDAY Moving two picturesHanging a large mirrorRunning an existing extension cable (we cant reach where it needs to be run through) - PLEASE FEED BACK WHAT THEY NEED IF YOU CANT DO ITHanging a coat-hangerHang a blind between the warehouse and the cave to stop the draft PLEASE FEED BACK WHAT THEY NEED ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 11:45 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 12:06 (sandra)<\/b>BOOKED FOR 3RD JANUARY <\/p>

03\/01\/2024 11:29 (travis)<\/b>List of works,Hanging pictures,Hanging large mirror,Fitting coat hooks,Running extension lead in basement,<\/p>

03\/01\/2024 11:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58840","activity_ticket_id":"55385","ticket_reference":"HDT56470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"256","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"256","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/24","activity_end":"2024-03-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68219","activity_notes":"PAT test only BOOKED FOR 25TH AT 3PM. RS SHOULD BE THERE FOR ACCESS MUST BE AT 3PM ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2023 12:09 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 12:10 (sandra)<\/b>25th January 9am<\/p>

25\/01\/2024 09:39 (sandra)<\/b>tenant is sensitive so Tina wants to reschedule <\/p>

05\/02\/2024 10:18 (sandra)<\/b>emailed for further appointment <\/p>

14\/02\/2024 14:03 (sandra)<\/b>chased Tina <\/p>

20\/02\/2024 12:22 (sandra)<\/b>emailed Holly to book in for Wednesday 28th Feb - 9am<\/p>

22\/02\/2024 10:22 (sandra)<\/b>no confirmation <\/p>

27\/02\/2024 14:49 (sandra)<\/b>emailed Lilian to book in for 6th or 7th March <\/p>

28\/02\/2024 15:58 (sandra)<\/b>access to be confirmed for Wednesday 6th<\/p>

04\/03\/2024 13:42 (sandra)<\/b>access not confirmed from Angela M<\/p>

07\/03\/2024 16:33 (sandra)<\/b>no confirmation for access given. Emailed Holly, Angela and Taslima for 13th <\/p>

07\/03\/2024 16:40 (sandra)<\/b>I need to book this for w\/c the 22nd of March to the 26th of March@Begum, Taslima @ PM FM I did update you to request for this to be postponed. <\/p>

14\/03\/2024 16:17 (sandra)<\/b>Angela has asked it be done Monday 25th waiting confirmation of tenant or keys at 3pm <\/p>

18\/03\/2024 10:30 (sandra)<\/b>RS should be in the flat to give access <\/p>

22\/03\/2024 14:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58841","activity_ticket_id":"55386","ticket_reference":"HDT56471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/23","activity_end":"2023-12-15 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68220","activity_notes":"You have access all day today. Usual knock 3 x times & they can use management keys .Just don't double lock the door. Guest is out for a bit now but will be back about 4\/5pm. no hot water We have recently installed a new thermostat at the above however, they are now reporting again issue with the hot water coming out mildly warm to cold.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 12:33 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 16:09 (roy)<\/b>Hot water\/Heating all ok<\/p>

15\/12\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58842","activity_ticket_id":"55387","ticket_reference":"HDT56472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15980 - install pumps to the shower ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/24","activity_end":"2024-01-11 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68221","activity_notes":"install pumps to the shower Wednesday 10th at 9.30 with tenant ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 16:44 (sandra)<\/b>sent to MK to order parts <\/p>

19\/12\/2023 09:59 (sandra)<\/b>waiting on pumps<\/p>

21\/12\/2023 11:16 (sandra)<\/b>emailed for 4th January <\/p>

22\/12\/2023 09:12 (sandra)<\/b>I am not sure when I will be back home after New Years. I will send you an e-mail when I get organized.<\/p>

02\/01\/2024 12:28 (sandra)<\/b>requested access for Tuesday 9th<\/p>

03\/01\/2024 15:00 (sandra)<\/b>tenant is away, will confirm access for Tuesday on Monday 8th<\/p>

05\/01\/2024 09:07 (sandra)<\/b>Wednesday 10th at 9.30 with tenant <\/p>

11\/01\/2024 16:32 (michaelk)<\/b>Attended site to install a master and slave pump set to the mains water supply. Completed the installation and tested for correct operation. The tenant has witnessed the installation and will feed back any concerns. 5hrs labour plus parts, total 425 ex vat.<\/p>

11\/01\/2024 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58843","activity_ticket_id":"55388","ticket_reference":"HDT56473","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"cracked skylight needs to be covered ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/23","activity_end":"2023-12-15 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68222","activity_notes":"cracked skylight needs to be covered ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 12:55 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 14:16 (travis)<\/b>Temporary protection works to roof skylight.<\/p>

15\/12\/2023 14:16 (iain)<\/b>Cracked skylight.<\/p>

15\/12\/2023 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58844","activity_ticket_id":"55388","ticket_reference":"HDT56473","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"cracked skylight needs to be covered ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/23","activity_end":"2023-12-15 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68223","activity_notes":"cracked skylight needs to be covered ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 12:55 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 14:16 (travis)<\/b>Temporary protection works to roof skylight.<\/p>

15\/12\/2023 14:16 (iain)<\/b>Cracked skylight.<\/p>

15\/12\/2023 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58845","activity_ticket_id":"55389","ticket_reference":"HDT56474","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out cold water storage tank inspection ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/04\/24","activity_end":"2024-04-03 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68224","activity_notes":"To carry out cold water storage tank inspection Need permission from tenant in Flat 4 for access ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2023 13:47 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 14:58 (jane)<\/b>Contacted Water Company, awaiting a reply <\/p>

02\/01\/2024 10:20 (jane)<\/b>Chased water company for an update of their attendance <\/p>

09\/01\/2024 11:26 (jane)<\/b>Have today again chased WCS environmental for a date and cc'd Randall into the email <\/p>

23\/01\/2024 10:08 (jane)<\/b>Chased WCS Group, they are sending over a contract for the testing of the tanks as requested by Knight Frank <\/p>

24\/01\/2024 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58846","activity_ticket_id":"55390","ticket_reference":"HDT56475","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out cold water storage tank inspection","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/03\/24","activity_end":"2024-03-26 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68225","activity_notes":"To carry out cold water storage tank inspection","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2023 13:50 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 14:58 (jane)<\/b>Contacted Water Company, awaiting a reply <\/p>

02\/01\/2024 10:20 (jane)<\/b>Chased water company for an update of their attendance <\/p>

09\/01\/2024 11:29 (jane)<\/b>Have today again chased WCS environmental for a date and cc'd Randall into the email <\/p>

23\/01\/2024 10:08 (jane)<\/b>Chased WCS Group, they are sending over a contract for the testing of the tanks as requested by Knight Frank <\/p>

24\/01\/2024 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58847","activity_ticket_id":"55391","ticket_reference":"HDT56476","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Water treatment of tank","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"1 Mercer Walk ","cs_id":"2835","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2835","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/02\/24","activity_end":"2024-02-27 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68226","activity_notes":"Water treatment of tank","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2023 13:53 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 14:58 (jane)<\/b>Contacted Water Company, awaiting a reply <\/p>

02\/01\/2024 10:19 (jane)<\/b>Chased water company for an update of their attendance <\/p>

09\/01\/2024 11:33 (jane)<\/b>Have today again chased WCS environmental for a date and cc'd Randall into the email <\/p>

23\/01\/2024 10:07 (jane)<\/b>Chased WCS Group, they are sending over a contract for the testing of the tanks as requested by Knight Frank <\/p>

24\/01\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58848","activity_ticket_id":"55392","ticket_reference":"HDT56477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"secure security camera","ticket_address_1":"Flat 3","ticket_address_2":"60a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"557","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"557","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/12\/23","activity_end":"2023-12-15 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68227","activity_notes":"Their security can meet whoever attends on site with the bracket and camera, if you can give her a time .","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 14:16 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 07:09 (iain)<\/b>Fit CCTV camera.<\/p>

18\/12\/2023 08:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58849","activity_ticket_id":"55393","ticket_reference":"HDT56478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water ","ticket_address_1":"Flat 5","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 5","cs_id":"62","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"62","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/23","activity_end":"2023-12-15 15:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68228","activity_notes":"We have an issue with the hot water in this flat. Can you please send someone to fix it ASAP? The guest as complained that the hot waster is not hot enough in the taps and in the shower. There is hot water however it is not warm enough.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 14:31 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 16:44 (sandra)<\/b>client checking with tenant as tenant has notified all is okay now <\/p>

18\/12\/2023 10:26 (sandra)<\/b>client cant reach tenant <\/p>

18\/12\/2023 15:04 (sandra)<\/b>Called and spoke to George Carmichael assistant who i finding out if they still want this job to go ahead <\/p>

20\/12\/2023 09:08 (roy)<\/b>No attendance <\/p>

20\/12\/2023 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58850","activity_ticket_id":"55394","ticket_reference":"HDT56479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"silicone round the entry phone to prevent water leaking ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/23","activity_end":"2023-12-15 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68229","activity_notes":"silicone round the entry phone to prevent water leaking ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2023 16:09 (System)<\/b>Ticket Created<\/p>

15\/12\/2023 16:12 (travis)<\/b>Silicone around external intercom to prevent water ingress.<\/p>

15\/12\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58851","activity_ticket_id":"55395","ticket_reference":"HDT56480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Issue:","ticket_address_1":"Flat 1B","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W C2","cs_address_1":"Flat 1B","cs_id":"2836","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/23","activity_end":"2023-12-17 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68230","activity_notes":"Boiler Issue: Boiler not working, showing fault message and leaving tenant without hot water ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2023 12:30 (System)<\/b>Ticket Created<\/p>

17\/12\/2023 12:39 (roy)<\/b>Pressure ok.1.1 bar but after resetting it many times it failed to ignite. Code F28Checked gas hob and flame was good.Spoke to Keenan and he said its either ignition fault or gas valve problem.Michael to attend at 8.30<\/p>

17\/12\/2023 18:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58852","activity_ticket_id":"55396","ticket_reference":"HDT56481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56480 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1B","cs_id":"2836","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/23","activity_end":"2023-12-18 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68231","activity_notes":"HDT56480 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2023 18:53 (System)<\/b>Ticket Created<\/p>

19\/12\/2023 07:01 (michaelk)<\/b>Attended site to investigate boiler fault. Found the issue at the gas meter, where the ecv had been partially closed. Rectified the fault, tested the applances for safety, leaving the boiler and hob in full working order. 2hrs labour 105<\/p>

19\/12\/2023 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58853","activity_ticket_id":"55397","ticket_reference":"HDT56482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe door issue:","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2837","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2837","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/23","activity_end":"2023-12-17 20:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68232","activity_notes":"Wardrobe door issue: We have an issue with the wardrobe door for this flat the door fell off the hinge.","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2023 20:05 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 08:12 (roy)<\/b>Wardrobe door bracket had broken off the door. Had to remove door and had to place behind head board laying on its side.Had to stop movement sensors in Wardrobe as lights would have come on\/off during night.NTR<\/p>

18\/12\/2023 08:24 (michael)<\/b>(Ticket Closed)<\/p>

22\/12\/2023 14:19 (sandra)<\/b>sent email to Tony from thardyinteriors to see if they can supply the brackets.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58854","activity_ticket_id":"55397","ticket_reference":"HDT56482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe door issue:","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2837","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2837","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/23","activity_end":"2023-12-18 14:30:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"68233","activity_notes":"Wardrobe door issue: We have an issue with the wardrobe door for this flat the door fell off the hinge.","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2023 20:05 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 08:12 (roy)<\/b>Wardrobe door bracket had broken off the door. Had to remove door and had to place behind head board laying on its side.Had to stop movement sensors in Wardrobe as lights would have come on\/off during night.NTR<\/p>

18\/12\/2023 08:24 (michael)<\/b>(Ticket Closed)<\/p>

22\/12\/2023 14:19 (sandra)<\/b>sent email to Tony from thardyinteriors to see if they can supply the brackets.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58855","activity_ticket_id":"55398","ticket_reference":"HDT56483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56482 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2837","cs_address_2":"25 Garrick Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2837","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/24","activity_end":"2024-01-31 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68234","activity_notes":"wardrobe door fell off and is located behind bed. needs new bracketsFriday 22nd 11 - 3pm with keys or call 07398481750 and they will let you in","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 08:26 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 10:37 (sandra)<\/b>waiting on access <\/p>

18\/12\/2023 11:33 (sandra)<\/b>guests are still there and access will be given once they have left <\/p>

20\/12\/2023 12:17 (sandra)<\/b>emailed for date of tenants departure<\/p>

21\/12\/2023 09:26 (sandra)<\/b>confirmed Friday 22nd 11 - 3pm with keys or call 07398481750 and they will let you in<\/p>

22\/12\/2023 11:35 (travis)<\/b>Attended and found the plastic wheels on two of the three running brackets to have disintegrated,New brackets required,may be a specialist company that we have used before.<\/p>

03\/01\/2024 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58856","activity_ticket_id":"55399","ticket_reference":"HDT56484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/23","activity_end":"2023-12-18 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68235","activity_notes":"list of works: TODAY WITH TENANT BETWEEN 10 - 3PM please see the list below highlighted in yellow , which was not reported or on ITC report.replacement of shower head faulty blind in living room that wont come up\/downcheck latch on front door lock is working PLEASE LET THE TENANT KNOW NOT TO REMOVE THE KITCHEN DOOR ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 09:29 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 09:30 (sandra)<\/b>emailed for access today <\/p>

18\/12\/2023 09:50 (sandra)<\/b>access today with tenant 10 - 3pm <\/p>

18\/12\/2023 13:54 (travis)<\/b>Adjustments to front door,closer and latch plus lubricant to all moving parts,Refitted living room blind,Taken details for new overhead shower rose\/head.<\/p>

18\/12\/2023 16:07 (sandra)<\/b>Alan booked for Thursday 21st <\/p>

22\/12\/2023 04:41 (alan)<\/b>Look at shaver socket and light not working in bathroom cabinet, unable to repair quote for replacement Replace faulty light fitting in hallway to flat <\/p>

22\/12\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58857","activity_ticket_id":"55399","ticket_reference":"HDT56484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/23","activity_end":"2023-12-21 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68236","activity_notes":"list of works:THURSDAY WITH TENANT repair of electrical outlet and light in the mirror cabinet in the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 09:29 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 09:30 (sandra)<\/b>emailed for access today <\/p>

18\/12\/2023 09:50 (sandra)<\/b>access today with tenant 10 - 3pm <\/p>

18\/12\/2023 13:54 (travis)<\/b>Adjustments to front door,closer and latch plus lubricant to all moving parts,Refitted living room blind,Taken details for new overhead shower rose\/head.<\/p>

18\/12\/2023 16:07 (sandra)<\/b>Alan booked for Thursday 21st <\/p>

22\/12\/2023 04:41 (alan)<\/b>Look at shaver socket and light not working in bathroom cabinet, unable to repair quote for replacement Replace faulty light fitting in hallway to flat <\/p>

22\/12\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58858","activity_ticket_id":"55400","ticket_reference":"HDT56485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge lamp needs replacing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/23","activity_end":"2023-12-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68237","activity_notes":"fridge lamp needs replacing CAN YOU ATTEND BETWEEN 2 - 4PM WITH TENANT TO CHANGE THE LAMP ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 09:59 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 10:00 (sandra)<\/b>waiting on access <\/p>

18\/12\/2023 10:28 (sandra)<\/b>2 - 4PM MONDAY <\/p>

18\/12\/2023 15:18 (travis)<\/b>Replacement fridge lamp.<\/p>

19\/12\/2023 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58859","activity_ticket_id":"55401","ticket_reference":"HDT56486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/24","activity_end":"2024-01-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68238","activity_notes":"BOOKED FOR 5TH JAN- VACANT inter tenancy checks and gently remove some paint spillage on wooden floor the tenant at the above is checking out on the 29th December and incoming tenant 9th January.The cleaning has been booked for Monday 8th Jan.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 11:08 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 11:09 (sandra)<\/b>BOOKED FOR 5TH JANUARY <\/p>

05\/01\/2024 15:58 (iain)<\/b>ITC's.<\/p>

08\/01\/2024 09:20 (sandra)<\/b>dishwasher not working. waiting for appointment from RA<\/p>

08\/01\/2024 14:48 (sandra)<\/b>RA booked for Wednesday 10th 12 - 4pm awaiting confirmation and access details <\/p>

10\/01\/2024 15:26 (sandra)<\/b>Wednesday 17th jan between 10- 2pm<\/p>

10\/01\/2024 15:28 (sandra)<\/b>waiting on confirmation if tenant will be home <\/p>

11\/01\/2024 11:06 (sandra)<\/b>keys for 17th <\/p>

12\/01\/2024 10:21 (sandra)<\/b>Roy to get keys for RA on 17th <\/p>

17\/01\/2024 14:21 (roy)<\/b>With Repair Aid<\/p>

17\/01\/2024 16:51 (sandra)<\/b>emailed for update <\/p>

18\/01\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58860","activity_ticket_id":"55402","ticket_reference":"HDT56487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"board up window to Leon","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"18\/12\/23","activity_end":"2023-12-18 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68239","activity_notes":"board up window to Leon","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2023 12:40 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 12:42 (sandra)<\/b>to be boarded today <\/p>

18\/12\/2023 13:11 (sandra)<\/b>booked for this afternoon <\/p>

19\/12\/2023 10:03 (jane)<\/b>(Ticket Closed)<\/p>

19\/12\/2023 10:04 (sandra)<\/b>Attended site 18\/12\/2023 Arrived on site to find the 10mm float glass had been kicked but was being held in place by an internal vinyl Boarded across the large 2560 x 3300mm window with boards and battens to brace.<\/p>

19\/12\/2023 10:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2023 10:14 (sandra)<\/b>boarding to be painted black today <\/p>

19\/12\/2023 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58861","activity_ticket_id":"55403","ticket_reference":"HDT56488","ticket_client":"2116","client_name":"Bancone ","ticket_title":"ceiling pipe has slight leak ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/23","activity_end":"2023-12-20 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68240","activity_notes":"ceiling pipe has slight leak booked for Wednesday 8 am ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 13:21 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 13:22 (sandra)<\/b>Wednesday awaiting time <\/p>

18\/12\/2023 13:24 (sandra)<\/b>8am Wednesday<\/p>

21\/12\/2023 06:17 (michaelk)<\/b>Attended site at 8am to meet client. We waited until 8.30, however the client wasn't present, just cleaners and chefs. We asked the people there who directed us to the basement kitchen ceiling. No live leak could be found, however we photographed some areas that looked possible, maybe the client could highlight from theses pictures. Note; the pasta boiling machines directly above these areas are leaking and require immediate attention, could these machines be causing the issues? 2hrs labour 105<\/p>

21\/12\/2023 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58862","activity_ticket_id":"55404","ticket_reference":"HDT56489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"panel to be fitted to underside of boiler ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/24","activity_end":"2024-01-03 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68241","activity_notes":"panel to be fitted to underside of boiler - can be made out of perspexcan you check the washing machine is working and tenant thinks it isnt","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2023 14:04 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 15:38 (sandra)<\/b>39 King str flat 2; please cancel tomorrow he is being fussy we will re arrange <\/p>

21\/12\/2023 11:09 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2024 10:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/01\/2024 10:50 (sandra)<\/b>waiting on new panel<\/p>

17\/01\/2024 16:09 (sandra)<\/b>emailed for access for 18th <\/p>

18\/01\/2024 11:17 (sandra)<\/b>BOOKED FOR 19TH FRIDAY WITH KEYS BUT KNOCK FIRST <\/p>

19\/01\/2024 10:17 (sandra)<\/b>attended and found tenant out and the key from security does not fit the lock. Lock looks badly fitted. Needs to be rescheduled. Fed back to client <\/p>

23\/01\/2024 10:46 (sandra)<\/b>emailed for access with tenant as key doesnt fit <\/p>

24\/01\/2024 10:41 (sandra)<\/b>no reply from tenant <\/p>

29\/01\/2024 11:59 (sandra)<\/b>waiting on date after the 5th as requested by tenant <\/p>

29\/01\/2024 13:06 (sandra)<\/b>6TH FEB WITH KEYS <\/p>

06\/02\/2024 09:53 (sandra)<\/b>Please cancel this job for today.Tenant hasnt returned the keys yet<\/p>

08\/02\/2024 06:37 (michaelk)<\/b>Attended site to replace the lower panel to the electric boiler. The pressure relief pipework had to be sdjusted with fittings, to allow the panel to be fitted. Completed work and reconnected both relief pipes. 2hrs labour plus parts, total 160.60 ex vat.<\/p>

08\/02\/2024 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58863","activity_ticket_id":"55362","ticket_reference":"HDT56447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15970 - repair washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/12\/23","activity_end":"2023-12-21 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68242","activity_notes":"key for repairaid Thursday 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2023 10:07 (sandra)<\/b>Sent to RA to order parts <\/p>

18\/12\/2023 14:45 (sandra)<\/b>booked Thursday 21t with keys <\/p>

22\/12\/2023 07:39 (iain)<\/b>Repairaid.<\/p>

22\/12\/2023 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58864","activity_ticket_id":"55405","ticket_reference":"HDT56490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ceiling need to be repaired.","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"34 Wardour Street ","cs_id":"2839","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2839","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/23","activity_end":"2023-12-21 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68243","activity_notes":"ceiling need to be repaired.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 16:32 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 16:32 (sandra)<\/b>with keys for Tuesday <\/p>

20\/12\/2023 15:10 (travis)<\/b>Attended, measured up for and collected materials.<\/p>

21\/12\/2023 07:17 (travis)<\/b>Plasterboard ceiling replacement.Decoration required.<\/p>

03\/01\/2024 11:27 (sandra)<\/b>Booked for the 4th <\/p>

04\/01\/2024 18:29 (dean)<\/b>Done 220.00<\/p>

05\/01\/2024 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58865","activity_ticket_id":"55406","ticket_reference":"HDT56491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15971 - Bi-fold door repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"22\/01\/24","activity_end":"2024-01-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68244","activity_notes":"Bi-fold door repairs ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2023 12:21 (sandra)<\/b>sent to Twentytwenty to order parts <\/p>

05\/01\/2024 09:56 (sandra)<\/b>chased and still waiting on parts <\/p>

11\/01\/2024 10:07 (sandra)<\/b>chased <\/p>

12\/01\/2024 10:16 (sandra)<\/b>requested access for 8am on 22nd January <\/p>

12\/01\/2024 12:21 (sandra)<\/b>booked for 8am on 22nd <\/p>

12\/01\/2024 12:21 (sandra)<\/b>collect keys <\/p>

22\/01\/2024 11:59 (sandra)<\/b>completed can be closed down <\/p>

23\/01\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58866","activity_ticket_id":"55402","ticket_reference":"HDT56487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"board up window to Leon","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/23","activity_end":"2023-12-19 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68245","activity_notes":"paint the boarding to the window black ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2023 12:40 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 12:42 (sandra)<\/b>to be boarded today <\/p>

18\/12\/2023 13:11 (sandra)<\/b>booked for this afternoon <\/p>

19\/12\/2023 10:03 (jane)<\/b>(Ticket Closed)<\/p>

19\/12\/2023 10:04 (sandra)<\/b>Attended site 18\/12\/2023 Arrived on site to find the 10mm float glass had been kicked but was being held in place by an internal vinyl Boarded across the large 2560 x 3300mm window with boards and battens to brace.<\/p>

19\/12\/2023 10:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/12\/2023 10:14 (sandra)<\/b>boarding to be painted black today <\/p>

19\/12\/2023 10:55 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58867","activity_ticket_id":"55407","ticket_reference":"HDT56492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15978 - repairs to commercial boiler ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JG","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/24","activity_end":"2024-01-03 08:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68246","activity_notes":"repairs to commercial boiler ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 12:15 (sandra)<\/b>sent to MK to order parts<\/p>

21\/12\/2023 15:11 (sandra)<\/b>booked for 2nd January <\/p>

04\/01\/2024 08:03 (michaelk)<\/b>Completed quoted replacement parts to commercial boilers. Left in full working order. <\/p>

04\/01\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58868","activity_ticket_id":"55408","ticket_reference":"HDT56493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Paint over the graffiti - to be painted black ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/23","activity_end":"2023-12-19 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68247","activity_notes":"Paint over the graffiti - to be painted black ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 10:57 (System)<\/b>Ticket Created<\/p>

19\/12\/2023 15:37 (travis)<\/b>Paint hoarding black.<\/p>

19\/12\/2023 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58869","activity_ticket_id":"55409","ticket_reference":"HDT56494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mouse proofing ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/23","activity_end":"2023-12-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68248","activity_notes":"We have received a report from a tenant at 36 Gerrard Street of holes in the corridor area caused by rodent activity. Please could you attend to repair these hole","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 12:02 (System)<\/b>Ticket Created<\/p>

19\/12\/2023 12:03 (sandra)<\/b>Wednesday <\/p>

20\/12\/2023 12:35 (travis)<\/b>Mouse proofing works in common area,all floors.<\/p>

20\/12\/2023 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58870","activity_ticket_id":"55410","ticket_reference":"HDT56495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door latch has been ripped off ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/23","activity_end":"2023-12-19 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68249","activity_notes":"front door latch has been ripped off ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 12:04 (System)<\/b>Ticket Created<\/p>

19\/12\/2023 15:09 (travis)<\/b>Repairs to night latch,frame fitted keep and door.<\/p>

19\/12\/2023 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58871","activity_ticket_id":"55411","ticket_reference":"HDT56496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to roof leak - 2pm today - Anna will meet engineer outside 07894 097660","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/12\/23","activity_end":"2023-12-19 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68250","activity_notes":"To attend to roof leak - 2pm today - Anna will meet engineer outside 07894 097660","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 13:15 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 08:22 (iain)<\/b>Investigate leak.<\/p>

20\/12\/2023 09:06 (jane)<\/b>Returning this morning - access has been arranged to top floor <\/p>

20\/12\/2023 11:28 (sandra)<\/b>code for 3rd floor office given to Iain <\/p>

21\/12\/2023 08:00 (iain)<\/b>Investigate leak.<\/p>

21\/12\/2023 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58872","activity_ticket_id":"55412","ticket_reference":"HDT56497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dehumidifier to be placed in the living room ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/23","activity_end":"2023-12-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68251","activity_notes":"dehumidifier to be placed in the living room ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 14:10 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 12:27 (sandra)<\/b>booked for 20th and to get a bucket for the tenant also <\/p>

20\/12\/2023 12:47 (roy)<\/b>Pick up and set up dehumidifier in flat.Purchased large bucket<\/p>

20\/12\/2023 14:20 (sandra)<\/b>on hire until client notifies us to pick it up <\/p>

02\/01\/2024 14:53 (sandra)<\/b>emailed client on dehumidifier being returned <\/p>

08\/01\/2024 11:35 (sandra)<\/b>chased as was still too wet on 2nd <\/p>

08\/01\/2024 13:54 (sandra)<\/b>TUESDAY 10AM WITH TENANT <\/p>

09\/01\/2024 13:01 (travis)<\/b>Collection and return of dehumidifier.<\/p>

09\/01\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58873","activity_ticket_id":"55413","ticket_reference":"HDT56498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a coded lock needs its code changed.","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/01\/24","activity_end":"2024-01-05 19:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68252","activity_notes":"a coded lock needs its code changed.security know which one ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 15:07 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 11:28 (sandra)<\/b>20th<\/p>

20\/12\/2023 13:04 (travis)<\/b>Attended and found nobody knows which door code needs changing,Lillian has contacted everyone from CBRE and it's thought Shaun from security who is on annual leave is the only one who knows,Temporarily on hold.<\/p>

02\/01\/2024 13:31 (travis)<\/b>Coded access lock\/handle,removed and replaced internally damaged code pins, refitted and tested.<\/p>

02\/01\/2024 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58874","activity_ticket_id":"55414","ticket_reference":"HDT56499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"turn the electric on at the above property ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/23","activity_end":"2023-12-22 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68253","activity_notes":"Please can I book Alan to turn the electric on at the above property to enable the inventory Clarke carryout the works on Friday 22nd December.Alan you will need to message Neil before you enter the property to disable the alarm.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 15:42 (System)<\/b>Ticket Created<\/p>

19\/12\/2023 15:43 (sandra)<\/b>Friday <\/p>

22\/12\/2023 12:58 (alan)<\/b>Attend site and switch back on all power to flat <\/p>

22\/12\/2023 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58875","activity_ticket_id":"55415","ticket_reference":"HDT56500","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak from skylight ","ticket_address_1":"5 Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"5 Langley Street ","cs_id":"2820","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"2820","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/23","activity_end":"2023-12-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68254","activity_notes":"leak from skylight Randall to provide access PICTURE SENT SEPARATELY","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 16:17 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 12:27 (sandra)<\/b>20th<\/p>

21\/12\/2023 16:42 (sandra)<\/b>booked for Friday as Randall was off and no one knows where the leak is <\/p>

22\/12\/2023 09:26 (travis)<\/b>Skylight glass beading reseal.<\/p>

22\/12\/2023 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58876","activity_ticket_id":"55416","ticket_reference":"HDT56501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/23","activity_end":"2023-12-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68255","activity_notes":"list of works : 10 am Thursday with tenant - she has a dog -heating isn't working in our second bedroom. It appears to cycle on when I adjust the thermostat, but the room stays cold. ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2023 09:53 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 09:57 (sandra)<\/b>waiting on access for 8am Thursday <\/p>

20\/12\/2023 11:01 (sandra)<\/b>confirmed 10 am with tenant - Thursday - she has a dog <\/p>

21\/12\/2023 11:18 (travis)<\/b>Adjustments to internal door and door handle keep,Repairs to post box cabinet lock and adjustments to metal keep.<\/p>

21\/12\/2023 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58877","activity_ticket_id":"55416","ticket_reference":"HDT56501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/23","activity_end":"2023-12-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68256","activity_notes":"list of works : Thursday 10am with tenant - she has a dog -Mailbox do not open with keys -Adjust one of the bedroom door as it is not closing properly. ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2023 09:53 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 09:57 (sandra)<\/b>waiting on access for 8am Thursday <\/p>

20\/12\/2023 11:01 (sandra)<\/b>confirmed 10 am with tenant - Thursday - she has a dog <\/p>

21\/12\/2023 11:18 (travis)<\/b>Adjustments to internal door and door handle keep,Repairs to post box cabinet lock and adjustments to metal keep.<\/p>

21\/12\/2023 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58879","activity_ticket_id":"55417","ticket_reference":"HDT56502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water from shower is too hot","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/23","activity_end":"2023-12-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68258","activity_notes":"Water from shower is too hot7am Thursday ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2023 10:46 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 10:47 (sandra)<\/b>7am Thursday with tenant <\/p>

21\/12\/2023 11:08 (sandra)<\/b>panel for boiler on order <\/p>

22\/12\/2023 06:07 (michaelk)<\/b>Attended site to check on the reported temperature issues with the shower. Checked the stored temperature which was slightly adjusted back to give 60c. The shower was then set up to a max temperature of 46c and a min of 34c. This was thennleft in full working order. 3hrs labour 155<\/p>

22\/12\/2023 09:09 (sandra)<\/b>We attended site yesterday to resolve the reports shower issues. I checked the stored hot water temperature first, which was slightly high at 62c.I have adjusted this back to 60c by breaking the seal on the newly installed immersion heaters, as they come sealed at 60c but are only a mechanical thermostat with very slight tolerances. (See pictures)I then stripped down the shower and connected a digital temperature gauge, adjusting the maximum setpoint of the shower at 46c. (See pictures)The lower range can be adjusted to suit but was recorded at 37c for the purpose of testing the adjustment range. (See pictures)The shower and stored temperatures are now in full working order.Note; I have forwarded the washing machine details to you and have the boiler bottom panel, being sent to me to be fitted asap. <\/p>

22\/12\/2023 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58880","activity_ticket_id":"55418","ticket_reference":"HDT56503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit door Bristles to outside of tenants door ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/23","activity_end":"2023-12-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68259","activity_notes":"fit door Bristles to outside of tenants door ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2023 12:30 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 12:30 (sandra)<\/b>21st <\/p>

20\/12\/2023 14:26 (travis)<\/b>Metal draught seal fitted to bottom of apartment door.<\/p>

20\/12\/2023 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58881","activity_ticket_id":"55412","ticket_reference":"HDT56497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dehumidifier to be placed in the living room ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/24","activity_end":"2024-01-24 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68260","activity_notes":"Dehumidifier on hire ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2023 14:10 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 12:27 (sandra)<\/b>booked for 20th and to get a bucket for the tenant also <\/p>

20\/12\/2023 12:47 (roy)<\/b>Pick up and set up dehumidifier in flat.Purchased large bucket<\/p>

20\/12\/2023 14:20 (sandra)<\/b>on hire until client notifies us to pick it up <\/p>

02\/01\/2024 14:53 (sandra)<\/b>emailed client on dehumidifier being returned <\/p>

08\/01\/2024 11:35 (sandra)<\/b>chased as was still too wet on 2nd <\/p>

08\/01\/2024 13:54 (sandra)<\/b>TUESDAY 10AM WITH TENANT <\/p>

09\/01\/2024 13:01 (travis)<\/b>Collection and return of dehumidifier.<\/p>

09\/01\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58882","activity_ticket_id":"55419","ticket_reference":"HDT56504","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"MDR\/SW\/15982 - replacement sealant to bath and shower ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/12\/23","activity_end":"2023-12-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68261","activity_notes":"replacement sealant to bath and shower area and corner of the wall where the shower frame is on the left hand side FRIDAY 22NDMike Keenan will be there to fit a radiator ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2023 14:13 (sandra)<\/b>booked for Friday 22nd <\/p>

28\/12\/2023 11:49 (iain)<\/b>Mastic to bath.<\/p>

31\/12\/2023 13:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58883","activity_ticket_id":"55420","ticket_reference":"HDT56505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement flush button ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/23","activity_end":"2023-12-22 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68262","activity_notes":"Replacement flush button Friday between 10 - 2p,m Apartment door access code is 1514*.Building entrance code is 2468 Enter","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2023 14:29 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 14:30 (sandra)<\/b>New flush button ordered <\/p>

21\/12\/2023 11:15 (sandra)<\/b>emailed for access Friday <\/p>

21\/12\/2023 11:24 (sandra)<\/b>waiting on code for access <\/p>

21\/12\/2023 14:37 (sandra)<\/b>booked Friday 10 - 2pm Apartment door access code is 1514*.Building entrance code is 2468 Enter<\/p>

22\/12\/2023 16:30 (michaelk)<\/b>Attended site tonreplace the toilet syphon and push button. Completed work and left fully operational. Total 194.97 ex vat.<\/p>

31\/12\/2023 13:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58884","activity_ticket_id":"55421","ticket_reference":"HDT56506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating isnt working and towel rail in the bathroom needs to be checked ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/23","activity_end":"2023-12-21 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68263","activity_notes":"heating isn't working and towel rail in the bathroom needs to be checked THURSDAY GO HERE STRAIGHT AFTER FLAT 2 39 KING STREET - TENANT ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2023 15:56 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 15:58 (sandra)<\/b>BOOKED FOR THURSDAY 21ST<\/p>

22\/12\/2023 06:04 (michaelk)<\/b>Attended site to investigate the heating controls as reported. Each zone was checked individually with its actuator and sensor for correct operation, no faults were found. The system was again explained to the tenant on how to control and operate, with the programming mode changed to a thermostat only. 3hrs labour 155<\/p>

22\/12\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58885","activity_ticket_id":"55422","ticket_reference":"HDT56507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door lock not working ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/23","activity_end":"2023-12-21 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68264","activity_notes":"I wanted to let you know that the lock on the main building door is quite close to being jammed. I currently have to push the key pretty hard to get it in.","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2023 09:06 (System)<\/b>Ticket Created<\/p>

21\/12\/2023 09:13 (travis)<\/b>Attended and overhauled door lock,tested.Reported broken electronic keep to Lillian.<\/p>

21\/12\/2023 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58886","activity_ticket_id":"55405","ticket_reference":"HDT56490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ceiling need to be repaired.","ticket_address_1":"34 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"34 Wardour Street ","cs_id":"2839","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2839","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/01\/24","activity_end":"2024-01-04 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68265","activity_notes":"ceiling need to be repaired.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 16:32 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 16:32 (sandra)<\/b>with keys for Tuesday <\/p>

20\/12\/2023 15:10 (travis)<\/b>Attended, measured up for and collected materials.<\/p>

21\/12\/2023 07:17 (travis)<\/b>Plasterboard ceiling replacement.Decoration required.<\/p>

03\/01\/2024 11:27 (sandra)<\/b>Booked for the 4th <\/p>

04\/01\/2024 18:29 (dean)<\/b>Done 220.00<\/p>

05\/01\/2024 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58887","activity_ticket_id":"55423","ticket_reference":"HDT56508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"4 lights out in the common parts","ticket_address_1":"82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"82 Shaftesbury Avenue ","cs_id":"269","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/23","activity_end":"2023-12-22 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68266","activity_notes":"4 lights out in the common parts","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2023 11:05 (System)<\/b>Ticket Created<\/p>

21\/12\/2023 11:06 (sandra)<\/b>4 today <\/p>

22\/12\/2023 13:07 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

22\/12\/2023 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58888","activity_ticket_id":"55424","ticket_reference":"HDT56509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is turning on and off intermittently ","ticket_address_1":"2nd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/12\/23","activity_end":"2023-12-21 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68267","activity_notes":"boiler is turning on and off intermittently office open for another hour ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2023 11:33 (System)<\/b>Ticket Created<\/p>

21\/12\/2023 12:23 (sandra)<\/b>office open until 2pm <\/p>

22\/12\/2023 06:01 (michaelk)<\/b>Attended site to investigate the heating\/controls. Found a nest thermostat which had been wired through the boiler and not through a nest low voltage receiver. The boiler however was switching on and off but it would recommend this being changed as the higher voltage isn't recommended by the manufacturer. I have taken off the self adapting function and will re-attend site to check. 2hrs labour 105<\/p>

22\/12\/2023 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58889","activity_ticket_id":"55425","ticket_reference":"HDT56510","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door closer isn't working ","ticket_address_1":"14\/16 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8UP","cs_address_1":"14\/16 New Cavendish Street ","cs_id":"2832","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8UP","ticket_client_site":"2832","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/12\/23","activity_end":"2023-12-21 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68268","activity_notes":"door closer isn't working and people keep leaving he door open picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2023 11:45 (System)<\/b>Ticket Created<\/p>

21\/12\/2023 12:22 (sandra)<\/b>picture sent separately <\/p>

21\/12\/2023 13:00 (travis)<\/b>Door closer adjustments.<\/p>

21\/12\/2023 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58890","activity_ticket_id":"55426","ticket_reference":"HDT56511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/23","activity_end":"2023-12-21 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68269","activity_notes":"no power tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2023 12:24 (System)<\/b>Ticket Created<\/p>

21\/12\/2023 12:25 (sandra)<\/b>tenant home for access <\/p>

22\/12\/2023 04:39 (alan)<\/b>Called out to investigate on power in flat Reset RCD in fuse box and leave working <\/p>

22\/12\/2023 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58891","activity_ticket_id":"55427","ticket_reference":"HDT56512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with heating pump leak ","ticket_address_1":"33 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"33 Catherine Street","cs_id":"2415","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/24","activity_end":"2024-01-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68270","activity_notes":"issue with heating pump leak BOOKED FOR 2ND JANUARY COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2023 15:58 (System)<\/b>Ticket Created<\/p>

21\/12\/2023 16:00 (sandra)<\/b>BOOKED FOR 2ND JAN collect keys <\/p>

03\/01\/2024 07:14 (michaelk)<\/b>Attended site to investigate pumpnleak. Drained down mains and replaced pump valves. Adjusted pipework to suit pipe centres and replaced seals tonrubber. Left in full working order. 3hrs labour plus parts, total 194.70 ex vat.<\/p>

03\/01\/2024 09:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58892","activity_ticket_id":"55428","ticket_reference":"HDT56513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/23","activity_end":"2023-12-22 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68271","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 09:14 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 16:42 (michaelk)<\/b>Attended site to investigate boiler faults reported. Checked the fault history and could see where the faults have been targeted. I have orderd replacement spares but I'm not sure exactly when they will be in to fit due to Christmas. 2hrs labour 105<\/p>

02\/01\/2024 12:27 (sandra)<\/b>access requested for Thursday 4th<\/p>

02\/01\/2024 13:04 (sandra)<\/b>Thursday 4th at 11am <\/p>

05\/01\/2024 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58893","activity_ticket_id":"55429","ticket_reference":"HDT56514","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15969 - To replace 2No faulty emergency light fittings following emergency lighting test ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/24","activity_end":"2024-01-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68272","activity_notes":"To replace 2No faulty emergency light fittings following emergency lighting test 23rd AM ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 11:07 (sandra)<\/b>23rd AM<\/p>

18\/01\/2024 11:49 (sandra)<\/b>rescheduled <\/p>

25\/01\/2024 14:08 (alan)<\/b>Quoted works <\/p>

25\/01\/2024 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58894","activity_ticket_id":"55430","ticket_reference":"HDT56515","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15967 - To replace 2No faulty emergency light fittings following emergency lighting test ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/24","activity_end":"2024-01-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68273","activity_notes":"To replace 2No faulty emergency light fittings following emergency lighting test 22nd AM","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 11:07 (sandra)<\/b>22nd AM<\/p>

18\/01\/2024 11:48 (sandra)<\/b>rescheduled as Alan is off Tuesday <\/p>

25\/01\/2024 14:08 (alan)<\/b>Quoted works <\/p>

25\/01\/2024 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58895","activity_ticket_id":"55431","ticket_reference":"HDT56516","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15966 - To replace 10No faulty emergency light fittings following emergency lighting test ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/24","activity_end":"2024-01-30 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68274","activity_notes":"To replace 10N faulty emergency light fittings following emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 11:04 (sandra)<\/b>15th PM <\/p>

18\/01\/2024 04:28 (alan)<\/b>Quoted works <\/p>

22\/01\/2024 11:36 (sandra)<\/b>ongoing <\/p>

26\/01\/2024 10:32 (sandra)<\/b>ongoing and Alan will finish when he can return <\/p>

31\/01\/2024 10:43 (alan)<\/b>Quoted works <\/p>

31\/01\/2024 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58896","activity_ticket_id":"55432","ticket_reference":"HDT56517","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15964 - To replace 3No faulty emergency light fittings following emergency lighting test ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/24","activity_end":"2024-01-15 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68275","activity_notes":"To replace 3No faulty emergency light fittings following emergency lighting test 16th PM ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 11:05 (sandra)<\/b>16th PM <\/p>

16\/01\/2024 07:00 (alan)<\/b>Quoted works <\/p>

16\/01\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58897","activity_ticket_id":"55433","ticket_reference":"HDT56518","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15965 - To replace 5No faulty emergency light fittings following emergency lighting test ","ticket_address_1":"121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"121 Long Acre ","cs_id":"1858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/24","activity_end":"2024-01-24 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68276","activity_notes":"To replace 5No faulty emergency light fittings following emergency lighting test ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 09:36 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2023 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2024 11:03 (sandra)<\/b>15th AM <\/p>

22\/01\/2024 11:37 (sandra)<\/b>rescheduled for 25th <\/p>

26\/01\/2024 10:30 (sandra)<\/b>Alan has started and will return when he can fit it in<\/p>

29\/01\/2024 15:29 (alan)<\/b>Quoted works <\/p>

29\/01\/2024 15:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58898","activity_ticket_id":"55434","ticket_reference":"HDT56519","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To remove and take down anything that could blow away on the roof terrace - Engineers to wear gloves etc ","ticket_address_1":"Flat 3, 60 Chanodos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3, 60 Chanodos Place ","cs_id":"2844","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"2844","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/12\/23","activity_end":"2023-12-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68277","activity_notes":"To remove and take down anything that could blow away on the roof terrace - Engineers to wear gloves etc To lay heavy items down or store in the flat ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 09:47 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 12:54 (travis)<\/b>Attended and removed all suspended shade sails and high level plant pots ect.<\/p>

28\/12\/2023 11:52 (iain)<\/b>Make safe items on roof terrace.Make safe and secure door following break in.<\/p>

29\/12\/2023 14:51 (travis)<\/b>Make safe roof area.<\/p>

31\/12\/2023 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58899","activity_ticket_id":"55434","ticket_reference":"HDT56519","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To remove and take down anything that could blow away on the roof terrace - Engineers to wear gloves etc ","ticket_address_1":"Flat 3, 60 Chanodos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3, 60 Chanodos Place ","cs_id":"2844","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"2844","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/23","activity_end":"2023-12-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68278","activity_notes":"To remove and take down anything that could blow away on the roof terrace - Engineers to wear gloves etc To lay heavy items down or store in the flat ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 09:47 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 12:54 (travis)<\/b>Attended and removed all suspended shade sails and high level plant pots ect.<\/p>

28\/12\/2023 11:52 (iain)<\/b>Make safe items on roof terrace.Make safe and secure door following break in.<\/p>

29\/12\/2023 14:51 (travis)<\/b>Make safe roof area.<\/p>

31\/12\/2023 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58900","activity_ticket_id":"55433","ticket_reference":"HDT56518","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15965 - To replace 5No faulty emergency light fittings following emergency lighting test ","ticket_address_1":"121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"121 Long Acre ","cs_id":"1858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/24","activity_end":"2024-01-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68279","activity_notes":"To replace 5No faulty emergency light fittings following emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 09:36 (sandra)<\/b>(Ticket Closed)<\/p>

22\/12\/2023 10:05 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/01\/2024 11:03 (sandra)<\/b>15th AM <\/p>

22\/01\/2024 11:37 (sandra)<\/b>rescheduled for 25th <\/p>

26\/01\/2024 10:30 (sandra)<\/b>Alan has started and will return when he can fit it in<\/p>

29\/01\/2024 15:29 (alan)<\/b>Quoted works <\/p>

29\/01\/2024 15:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58901","activity_ticket_id":"55435","ticket_reference":"HDT56520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no pressure in the jet washer","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/01\/24","activity_end":"2024-01-03 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68280","activity_notes":"no pressure in the jet washer","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 10:11 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 10:20 (sandra)<\/b>emailed for appointment <\/p>

22\/12\/2023 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58902","activity_ticket_id":"55435","ticket_reference":"HDT56520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no pressure in the jet washer","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/23","activity_end":"2023-12-22 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68281","activity_notes":"no pressure in the jet washer","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 10:11 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 10:20 (sandra)<\/b>emailed for appointment <\/p>

22\/12\/2023 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58903","activity_ticket_id":"55436","ticket_reference":"HDT56521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"induction stove is not working ","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/24","activity_end":"2024-01-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68282","activity_notes":"induction stove is not working ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 10:18 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 10:19 (sandra)<\/b>emailed for appointment <\/p>

22\/12\/2023 10:20 (sandra)<\/b>emailed for appointment <\/p>

22\/12\/2023 11:57 (sandra)<\/b>Wed, 27th of Dec between 12 and 6pm<\/p>

22\/12\/2023 14:15 (sandra)<\/b>awaiting confirmation on keys or tenant <\/p>

02\/01\/2024 14:50 (sandra)<\/b>with keys for 4th <\/p>

05\/01\/2024 10:44 (jane)<\/b>Waiting on costs for faulty parts <\/p>

05\/01\/2024 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58904","activity_ticket_id":"55437","ticket_reference":"HDT56522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ensuite toilet is not flushing ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/23","activity_end":"2023-12-22 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68283","activity_notes":"ensuite toilet is not flushing CLEANERS ARE THERE AT THE MOMENT OR KEYS FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 10:21 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58905","activity_ticket_id":"55438","ticket_reference":"HDT56523","ticket_client":"2116","client_name":"Bancone ","ticket_title":"the extension lead box on our upstairs kitchen please ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/23","activity_end":"2023-12-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68284","activity_notes":"the extension lead box on our upstairs kitchen please RESTAURANT ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 11:36 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 12:57 (alan)<\/b>Refix socket to wall<\/p>

22\/12\/2023 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58906","activity_ticket_id":"55439","ticket_reference":"HDT56524","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handle lock on caged door fallen off - code for lock is 1984","ticket_address_1":"Unit 3F, County Hall ","ticket_address_2":"Belvedere Road Lambeth","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 7GQ","cs_address_1":"Unit 3F, County Hall ","cs_id":"2831","cs_address_2":"Belvedere Road Lambeth","cs_town":"London","cs_postcode":"SE1 7GQ","ticket_client_site":"2831","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/23","activity_end":"2023-12-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68285","activity_notes":"Handle lock on caged door fallen off - code for lock is 1984","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 11:53 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 16:00 (roy)<\/b>Arrived but job already done<\/p>

22\/12\/2023 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58907","activity_ticket_id":"55440","ticket_reference":"HDT56525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To take gas meter readings ","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/23","activity_end":"2023-12-22 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68286","activity_notes":"To take gas meter readings ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 13:18 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 14:48 (alan)<\/b>Gas meter reading <\/p>

22\/12\/2023 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58908","activity_ticket_id":"55441","ticket_reference":"HDT56526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Read meter and send picture to Lilian","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/23","activity_end":"2023-12-22 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68287","activity_notes":"Read meter and send picture to Lilian","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 13:20 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 14:23 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58909","activity_ticket_id":"55442","ticket_reference":"HDT56527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in common parts ","ticket_address_1":"Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/23","activity_end":"2023-12-22 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68288","activity_notes":"light out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 14:12 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 14:50 (alan)<\/b>Called to investigate light in common parts and passageway to Godwins house not working Tested thought found cable behind light fitting to be damaged Repair cable tested and left working <\/p>

22\/12\/2023 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58910","activity_ticket_id":"55443","ticket_reference":"HDT56528","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"secure door to front ","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/23","activity_end":"2023-12-22 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68289","activity_notes":"secure door to front ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 15:14 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 16:07 (sandra)<\/b>(Ticket Closed)<\/p>

28\/12\/2023 12:52 (travis)<\/b>Secured front door after a forced entry.<\/p>

31\/12\/2023 13:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58911","activity_ticket_id":"55444","ticket_reference":"HDT56529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose door handles","ticket_address_1":"3rd Floor","ticket_address_2":"30 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"3rd Floor","cs_id":"836","cs_address_2":"30 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"836","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/24","activity_end":"2024-01-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68290","activity_notes":"loose door handles can it be securedTUESDAY 2ND ","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 15:35 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 10:13 (travis)<\/b>Refitted door handles and overhaul (lubricated) of hinges and locks.<\/p>

02\/01\/2024 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58912","activity_ticket_id":"55445","ticket_reference":"HDT56530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15983 - Replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/24","activity_end":"2024-01-03 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68291","activity_notes":"AO.COM 10 - 2PM WEDNESDAY 3RD Replacement washer\/dryer To allow for an appliance engineer to attend the above site and make safe isolation to the existingdefective appliance.Cart away and dispose of environmentally friendly at specialist waste transfer site.To supply and install new Indesit BIWDIL75125UKN Integrated 7Kg \/ 5Kg Washer Dryer, connect , test andcommission on completion.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 16:03 (sandra)<\/b>WEDNESDAY 3RD JAN<\/p>

03\/01\/2024 16:03 (iain)<\/b>Replacement washer\/dryer.<\/p>

03\/01\/2024 16:24 (jane)<\/b>(Ticket Closed)<\/p>

04\/01\/2024 08:23 (roy)<\/b>Assist Ian with machine<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58913","activity_ticket_id":"55446","ticket_reference":"HDT56531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check containers are empty for when it rains ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/12\/23","activity_end":"2023-12-24 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68292","activity_notes":"check containers are empty for when it rains on 24th and 27th December","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 16:01 (System)<\/b>Ticket Created<\/p>

27\/12\/2023 09:24 (roy)<\/b>Visited flat following rainfall as requested as tenants not at homeBut found tenants was in and all ok<\/p>

01\/01\/2024 19:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58914","activity_ticket_id":"55434","ticket_reference":"HDT56519","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To remove and take down anything that could blow away on the roof terrace - Engineers to wear gloves etc ","ticket_address_1":"Flat 3, 60 Chanodos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3, 60 Chanodos Place ","cs_id":"2844","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"2844","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/23","activity_end":"2023-12-22 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68293","activity_notes":"SECURE FLAT DOOR - PUT UPDATE ON THIS ONE ","activity_timesheet":"1","ticket_notes_combined":"

22\/12\/2023 09:47 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 12:54 (travis)<\/b>Attended and removed all suspended shade sails and high level plant pots ect.<\/p>

28\/12\/2023 11:52 (iain)<\/b>Make safe items on roof terrace.Make safe and secure door following break in.<\/p>

29\/12\/2023 14:51 (travis)<\/b>Make safe roof area.<\/p>

31\/12\/2023 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58915","activity_ticket_id":"55447","ticket_reference":"HDT56532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 5","ticket_address_2":"Exeter Mansions ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2845","cs_address_2":"Exeter Mansions ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2845","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/12\/23","activity_end":"2023-12-26 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68294","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

26\/12\/2023 10:15 (System)<\/b>Ticket Created<\/p>

27\/12\/2023 09:22 (roy)<\/b>Visited site and repressured system. Reset powerAll ok<\/p>

01\/01\/2024 19:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58916","activity_ticket_id":"55448","ticket_reference":"HDT56533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into ground floor common parts:","ticket_address_1":"1 Charlotte Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SA","cs_address_1":"1 Charlotte Place","cs_id":"2846","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 1SA","ticket_client_site":"2846","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/23","activity_end":"2023-12-27 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68295","activity_notes":"Leak into ground floor common parts: Ground floor hallway there seems to be a lot of water running down the walls and through the light fittings therefore affecting the electrics in the common areas Reporter is the owner of Flat 3 and has said her Tenant of FLAT 3 has said water appears to be coming from FLAT 1 above Flat 1& Flat 2 are vacant flats and owned by other people and builders have been recent weeks Reporter (owner of flat 3) has tried to get hold of the owners of flat 1&2 but no response I have asked if there can be access provided to which she has said no it is Christmas-Reporter has asked if we can have someone attend and isolate water however this could then affect flat 3 and cause them to have no water ","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2023 11:24 (System)<\/b>Ticket Created<\/p>

27\/12\/2023 13:17 (roy)<\/b>Trickle of water running down walls by the front doorNeed access into flat one possibly two but security do not have keys.Reported back to helpdesk and awaiting further instruction <\/p>

01\/01\/2024 19:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58917","activity_ticket_id":"55449","ticket_reference":"HDT56534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water or heating","ticket_address_1":"Flat 3.3","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 3.3","cs_id":"2847","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2847","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/23","activity_end":"2023-12-27 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68296","activity_notes":"No hot water or heating: ","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2023 11:30 (System)<\/b>Ticket Created<\/p>

27\/12\/2023 13:12 (roy)<\/b>Reset boilerRepressured boilerTested, All ok<\/p>

01\/01\/2024 19:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58918","activity_ticket_id":"55450","ticket_reference":"HDT56535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/23","activity_end":"2023-12-27 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68297","activity_notes":"List of works:- The window in bedroom is stuck open; theres a big smell from restaurant downstairs which makes it impossible to sleep unfortunately. If you can send someone to close it asap please- the towel heater in bathroom does not work as well- I cannot find the electricity meter for a reading","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2023 11:43 (System)<\/b>Ticket Created<\/p>

27\/12\/2023 13:15 (roy)<\/b>Removed beading as window stuck open. Managed to shut window but beading needs filling and touched up.Secondary glazing needs R&B as window keeps dropping.Needs new thermostat in towel rail.Eased venetian blind in lounge<\/p>

02\/01\/2024 14:42 (sandra)<\/b>emailed twentytwenty for appointment <\/p>

03\/01\/2024 15:03 (sandra)<\/b>thermostat on order <\/p>

03\/01\/2024 15:04 (sandra)<\/b>access requested for Monday PM <\/p>

04\/01\/2024 09:52 (sandra)<\/b>1 - 2 o\/c on Monday 8th with tenant for MK <\/p>

04\/01\/2024 10:46 (sandra)<\/b>2020 Preliminarily booked for AM on 9th. awaiting confirmation <\/p>

08\/01\/2024 10:09 (sandra)<\/b>MK to go in with 2020 as part has not arrived <\/p>

09\/01\/2024 16:08 (michaelk)<\/b>Attended site to drain down towel rail and to replace the heating element. Completed the element and tested on completion. The sink trap was also removed and cleaned with chemical cleaner flushed through to try to eliminate the reported smell.Note; the smell inside the undersink cupboard could be a rodent which should be checked. 2hrs labour plus parts 69.52 ex vat.<\/p>

11\/01\/2024 10:11 (sandra)<\/b>2020 attended. Waiting on update <\/p>

11\/01\/2024 11:25 (sandra)<\/b>waiting on update from 2020<\/p>

11\/01\/2024 11:48 (sandra)<\/b>twentytwenty has attended and completed their job <\/p>

12\/01\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58919","activity_ticket_id":"55451","ticket_reference":"HDT56536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":"Flat 5","ticket_address_2":"17A Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2849","cs_address_2":"17A Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2849","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/23","activity_end":"2023-12-27 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68298","activity_notes":"1. Heater - Roy to investigateThe heater at the bottom for the staircase in the main room seem brokenthe power is on but its not working. 2. ****major problem*^* : Rooftop terrace glass door malfunction AlanIt takes forever to open few centimeters at the time when I press the button.3. ****major problem**** : the toilet of second bathroom with the shower is not working . Its simply not flushing. I had to shut the door completely and keep it close because the smell coming from the bathroom smells like sewage and sulfur. It needs to be repaired ASAP. Roy 4. Kitchen drawers are not closing properly because the metal is unglued. Roy5. The second entrance door of the flat inside the kitchen is very difficult to open. RoyThats all for now. I have extended my stay at the hotel since the toilet smell is too much for me.Can you give me an update about how early all these can be fixed? Im going to Paris today for 2 days until the 28th. Im expecting that by the 28th, the major problems toilet and rooftop access are going to be resolved which should have been done before I get the keys. ","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2023 11:46 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 14:16 (roy)<\/b>Restuck thin strip on drawerEase and adjusted toilet push buttons and siphons. All okRan water in shower and sink to stop smell.<\/p>

28\/12\/2023 14:17 (roy)<\/b>Returned to ease and adjust door All ok<\/p>

02\/01\/2024 15:14 (sandra)<\/b>emailed for access Wednesday <\/p>

02\/01\/2024 15:51 (sandra)<\/b>keys for Thursday <\/p>

05\/01\/2024 05:53 (alan)<\/b>Test though heater and circuits found PCB board to be damaged order replacement <\/p>

08\/01\/2024 13:31 (sandra)<\/b>electric door windowFound previous contractor but they have gone out of businessFound 4 others but 2 only deal with velux and the other 2 have not replied.<\/p>

12\/01\/2024 11:15 (sandra)<\/b>advised Lilian that contractor cannot be found for window\/door and asked if she has any information on file. <\/p>

12\/01\/2024 14:25 (sandra)<\/b>PCB still on order. chased <\/p>

15\/01\/2024 14:08 (sandra)<\/b>emailed for access Friday <\/p>

15\/01\/2024 15:57 (sandra)<\/b>KEYS BUT KNOCK FIRST <\/p>

22\/01\/2024 14:12 (alan)<\/b>Fit new PCB board to storage heater Speak to Mike before invoicing <\/p>

23\/01\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58920","activity_ticket_id":"55452","ticket_reference":"HDT56537","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer not working:","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2850","cs_address_2":"27 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2850","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/12\/23","activity_end":"2023-12-27 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68299","activity_notes":"Washer\/dryer not working:","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2023 11:50 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 14:18 (roy)<\/b>Removed filter and removed fur ball.Is working but propeller may be slightly damaged as it is making a ticking noise.Has been tested but tenant to try<\/p>

01\/01\/2024 18:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58921","activity_ticket_id":"55451","ticket_reference":"HDT56536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":"Flat 5","ticket_address_2":"17A Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2849","cs_address_2":"17A Catherine Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2849","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/24","activity_end":"2024-01-22 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68300","activity_notes":"The heater at the bottom for the staircase in the main room seem brokenthe power is on but its not working. Can you also look at the towel rail in the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2023 11:46 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 14:16 (roy)<\/b>Restuck thin strip on drawerEase and adjusted toilet push buttons and siphons. All okRan water in shower and sink to stop smell.<\/p>

28\/12\/2023 14:17 (roy)<\/b>Returned to ease and adjust door All ok<\/p>

02\/01\/2024 15:14 (sandra)<\/b>emailed for access Wednesday <\/p>

02\/01\/2024 15:51 (sandra)<\/b>keys for Thursday <\/p>

05\/01\/2024 05:53 (alan)<\/b>Test though heater and circuits found PCB board to be damaged order replacement <\/p>

08\/01\/2024 13:31 (sandra)<\/b>electric door windowFound previous contractor but they have gone out of businessFound 4 others but 2 only deal with velux and the other 2 have not replied.<\/p>

12\/01\/2024 11:15 (sandra)<\/b>advised Lilian that contractor cannot be found for window\/door and asked if she has any information on file. <\/p>

12\/01\/2024 14:25 (sandra)<\/b>PCB still on order. chased <\/p>

15\/01\/2024 14:08 (sandra)<\/b>emailed for access Friday <\/p>

15\/01\/2024 15:57 (sandra)<\/b>KEYS BUT KNOCK FIRST <\/p>

22\/01\/2024 14:12 (alan)<\/b>Fit new PCB board to storage heater Speak to Mike before invoicing <\/p>

23\/01\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58922","activity_ticket_id":"55453","ticket_reference":"HDT56538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof leak into flat:","ticket_address_1":"Flat 3","ticket_address_2":"36 St: Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2851","cs_address_2":"36 St: Martins Lane","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2851","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/24","activity_end":"2024-01-03 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68301","activity_notes":"Roof leak into flat:use keys for access to do repairs Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 08:46 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 08:55 (roy)<\/b>Apparently same leak as before but wasn't.This is on the dome but when I got onto the roof it started to rain and as the skylight was open I decided to get down. Agreed we moved the bed. Tiny leak and only when rains.Needed to return but management wants 2 Jan visit<\/p>

02\/01\/2024 14:41 (sandra)<\/b>emailed for access on 3rd <\/p>

02\/01\/2024 15:56 (sandra)<\/b>with keys on 3rd <\/p>

04\/01\/2024 08:29 (roy)<\/b>A surveyor needs to attend on this one.Scaffolding will be required.Can only get to one side of dome safely and refitted some Redland tiles.Many tiles missing around all sides but believe leak is coming through open wooden area above dome.But during heavy showers during day it didn't leak so could be rotten timber causing leak. Cleared gulley using aqua vac as full of water but this would affect flat 2 and has nothing to do with leak into 3<\/p>

04\/01\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58923","activity_ticket_id":"55454","ticket_reference":"HDT56539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"2 Gerrard place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"2 Gerrard place","cs_id":"2852","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2852","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/23","activity_end":"2023-12-28 08:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68302","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 08:49 (System)<\/b>Ticket Created<\/p>

29\/12\/2023 06:07 (alan)<\/b>Replace blown lamps in common parts <\/p>

01\/01\/2024 14:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58924","activity_ticket_id":"55455","ticket_reference":"HDT56540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/23","activity_end":"2023-12-28 08:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68303","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 08:51 (System)<\/b>Ticket Created<\/p>

29\/12\/2023 06:06 (alan)<\/b>Replace blown lamps common parts <\/p>

01\/01\/2024 14:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58925","activity_ticket_id":"55456","ticket_reference":"HDT56541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/23","activity_end":"2023-12-28 08:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68304","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 08:52 (System)<\/b>Ticket Created<\/p>

29\/12\/2023 06:05 (alan)<\/b>Replace blown lamps common parts <\/p>

01\/01\/2024 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58926","activity_ticket_id":"55457","ticket_reference":"HDT56542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/23","activity_end":"2023-12-28 08:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68305","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 08:54 (System)<\/b>Ticket Created<\/p>

29\/12\/2023 06:04 (alan)<\/b>Replace blown lamps common parts <\/p>

01\/01\/2024 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58927","activity_ticket_id":"55458","ticket_reference":"HDT56543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/23","activity_end":"2023-12-28 08:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68306","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 08:55 (System)<\/b>Ticket Created<\/p>

29\/12\/2023 06:03 (alan)<\/b>Replace blown lamps common parts <\/p>

01\/01\/2024 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58928","activity_ticket_id":"55459","ticket_reference":"HDT56544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/23","activity_end":"2023-12-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68307","activity_notes":"No hot water: Electric boiler.","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:00 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 10:30 (alan)<\/b>Reset boiler and leave hot water working <\/p>

01\/01\/2024 14:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58929","activity_ticket_id":"55460","ticket_reference":"HDT56545","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blockage:","ticket_address_1":"Flat 2","ticket_address_2":"40-41 Wimpole Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"2853","cs_address_2":"40-41 Wimpole Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2853","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/12\/23","activity_end":"2023-12-28 09:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68308","activity_notes":"Blockage:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:03 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 09:57 (roy)<\/b>Leak into garage and blockage.Plumber had gone to site and cleared blockage but all blocked up again (plumber from flat not Jeremy James)He said the main stack was blocked causing the leak into the garage. Drained washing machine and sink then cleared blockage.Tested all ok.Service pipe is not where leak isLeak into garage has nothing to do with blockage but leak from flat two but under or behind tiled wall. No access.Builders who refurbished flat to attend as this not down to Jeremy James<\/p>

01\/01\/2024 19:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58930","activity_ticket_id":"55461","ticket_reference":"HDT56546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (December)","ticket_address_1":"All portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"All portfolios","cs_id":"2854","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2854","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/23","activity_end":"2023-12-28 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68309","activity_notes":"Landlord Meter Reads (December)","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:33 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 10:30 (alan)<\/b>Meter reading <\/p>

02\/01\/2024 16:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58931","activity_ticket_id":"55462","ticket_reference":"HDT56547","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2855","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2855","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68310","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:39 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 08:09 (alan)<\/b>Replace blown lamp in common parts <\/p>

02\/01\/2024 08:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58932","activity_ticket_id":"55463","ticket_reference":"HDT56548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68311","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:41 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 08:28 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

02\/01\/2024 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58933","activity_ticket_id":"55464","ticket_reference":"HDT56549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"32 Wellington Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"32 Wellington Street","cs_id":"987","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"987","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/24","activity_end":"2024-01-16 19:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68312","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:42 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 08:23 (alan)<\/b>Order 2 Replacement fittings for common parts <\/p>

02\/01\/2024 10:06 (jane)<\/b>2No x light fittings on order - 2 day lead-time<\/p>

05\/01\/2024 16:52 (sandra)<\/b>lights in reception and Alan made aware <\/p>

18\/01\/2024 04:27 (alan)<\/b>Replace faulty light fittings in common parts 2nd and 3rd floors<\/p>

18\/01\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58934","activity_ticket_id":"55465","ticket_reference":"HDT56550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68313","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:44 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 15:07 (alan)<\/b>Investigate 6 lights in common parts not turning on faulty found to Contactor. Replace the contractor in the distribution board for lights test and leave working <\/p>

02\/01\/2024 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58935","activity_ticket_id":"55466","ticket_reference":"HDT56551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane","cs_id":"2856","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2856","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68314","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:46 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 10:07 (alan)<\/b>Replace 2 blown lamps in outside lights to passage way <\/p>

02\/01\/2024 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58936","activity_ticket_id":"55467","ticket_reference":"HDT56552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68315","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:47 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 15:03 (alan)<\/b>Replace 4 blown lamps and starts to outside lights and reset time clock. Test and leave working <\/p>

02\/01\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58937","activity_ticket_id":"55468","ticket_reference":"HDT56553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"22 Goodge Steet","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2QF","cs_address_1":"22 Goodge Steet","cs_id":"190","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 2QF","ticket_client_site":"190","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68316","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:48 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 10:27 (alan)<\/b>Replace blown lamps 1st & 3rd floor common parts <\/p>

01\/01\/2024 15:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58938","activity_ticket_id":"55469","ticket_reference":"HDT56554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"30 Charlotte Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"30 Charlotte Street ","cs_id":"634","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1B 4AF","ticket_client_site":"634","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68317","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:49 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 15:04 (alan)<\/b>Replace blown lamp in common parts <\/p>

02\/01\/2024 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58939","activity_ticket_id":"55470","ticket_reference":"HDT56555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out:","ticket_address_1":"18 Charlotte Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2LZ","cs_address_1":"18 Charlotte Street","cs_id":"784","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"784","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68318","activity_notes":"Lights out:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:50 (System)<\/b>Ticket Created<\/p>

28\/12\/2023 10:28 (alan)<\/b>Replace blown lamp in common parts <\/p>

01\/01\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58940","activity_ticket_id":"55471","ticket_reference":"HDT56556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty spot lights.","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/24","activity_end":"2024-01-04 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68319","activity_notes":"Faulty spot lights.9am Wednesday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:54 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 16:28 (sandra)<\/b>waiting on access for Wednesday <\/p>

02\/01\/2024 16:48 (sandra)<\/b>9am with tenant <\/p>

03\/01\/2024 11:54 (sandra)<\/b>with tenant on 4th at 9am <\/p>

05\/01\/2024 07:38 (roy)<\/b>Replaced 6 LED 12v bulbs but need 1 x transformer but tenant requested i return Friday at noon<\/p>

05\/01\/2024 10:41 (sandra)<\/b>waiting on access for Monday AM<\/p>

05\/01\/2024 12:40 (sandra)<\/b>11am on Monday morning <\/p>

05\/01\/2024 16:49 (sandra)<\/b>waiting on appointment for Tuesday morning to fit transformers <\/p>

08\/01\/2024 16:15 (sandra)<\/b>9th with keys <\/p>

09\/01\/2024 09:14 (sandra)<\/b>to be rescheduled <\/p>

11\/01\/2024 14:40 (sandra)<\/b>rescheduled for 16th waiting on confirmation <\/p>

15\/01\/2024 10:35 (sandra)<\/b>confirmed with tenant <\/p>

18\/01\/2024 04:25 (alan)<\/b>Replace faulty transformers to lights in main room<\/p>

18\/01\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58941","activity_ticket_id":"55472","ticket_reference":"HDT56557","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Graffiti Removal","ticket_address_1":"5 Mercer Street:","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"5 Mercer Street:","cs_id":"2857","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2857","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/23","activity_end":"2023-12-29 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68320","activity_notes":"Graffiti Removal:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:59 (System)<\/b>Ticket Created<\/p>

29\/12\/2023 10:21 (roy)<\/b>Tried removing graffiti but wouldn't come off.Painted over using oil based paint<\/p>

01\/01\/2024 15:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58942","activity_ticket_id":"55473","ticket_reference":"HDT56558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of Fire Actions:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross.","cs_id":"2858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2858","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/24","activity_end":"2024-01-08 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68321","activity_notes":"List of Fire Actions:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 11:09 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 15:27 (travis)<\/b>H&S Works,Signage,closers,door alignment ect Parts on order.<\/p>

03\/01\/2024 10:34 (jane)<\/b>Signs and door closer on order - expected delivery on Thursday 4th January <\/p>

03\/01\/2024 15:30 (travis)<\/b>Realignment of metal fire door in corridor,Awaiting ordered materials to complete.<\/p>

05\/01\/2024 14:01 (travis)<\/b>H&S Works.<\/p>

05\/01\/2024 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58943","activity_ticket_id":"55287","ticket_reference":"HDT56372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"End of year data collection 2023","ticket_address_1":"Various Portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/12\/23","activity_end":"2023-12-28 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68322","activity_notes":"End of year data collection 2023","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2023 13:28 (System)<\/b>Ticket Created<\/p>

08\/12\/2023 11:08 (alan)<\/b>Data collection <\/p>

08\/12\/2023 11:08 (alan)<\/b>Data collection <\/p>

08\/12\/2023 11:09 (alan)<\/b>Data collection <\/p>

08\/12\/2023 11:15 (jane)<\/b>(Ticket Closed)<\/p>

28\/12\/2023 13:51 (michael)<\/b>(Ticket Re-Opened)<\/p>

29\/12\/2023 06:02 (alan)<\/b>Meter reading <\/p>

29\/12\/2023 06:02 (alan)<\/b>Meter reading <\/p>

01\/01\/2024 18:52 (michael)<\/b>Jane - Can you speak to me before invoicing. <\/p>

04\/01\/2024 06:42 (alan)<\/b>Data meeting <\/p>

04\/01\/2024 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58944","activity_ticket_id":"55474","ticket_reference":"HDT56559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove office chairs:","ticket_address_1":"First Floor","ticket_address_2":"44A Floral Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"First Floor","cs_id":"2859","cs_address_2":"44A Floral Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2859","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/24","activity_end":"2024-01-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68323","activity_notes":"Remove office chairs:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 13:55 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 11:45 (travis)<\/b>Removal of office chairs.<\/p>

02\/01\/2024 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58945","activity_ticket_id":"55475","ticket_reference":"HDT56560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace smoke detectors:","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/23","activity_end":"2023-12-29 18:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68324","activity_notes":"Replace smoke detectors:","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 18:04 (System)<\/b>Ticket Created<\/p>

29\/12\/2023 12:49 (roy)<\/b>Smoke alarms had been removed (all) due to all beeping. One had been replaced recently but all alarms was 2032.Reset power and replaced alarms<\/p>

01\/01\/2024 20:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58946","activity_ticket_id":"55476","ticket_reference":"HDT56561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen cupboard door:","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/23","activity_end":"2024-01-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68325","activity_notes":"Kitchen cupboard door: Defective hinge","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 18:09 (System)<\/b>Ticket Created<\/p>

30\/12\/2023 10:03 (roy)<\/b>Rehung door but using nuts and bolts<\/p>

01\/01\/2024 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58947","activity_ticket_id":"55477","ticket_reference":"HDT56562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Heating:","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 3","cs_id":"2861","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2861","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/12\/23","activity_end":"2023-12-30 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68326","activity_notes":"No Heating:","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2023 14:57 (System)<\/b>Ticket Created<\/p>

30\/12\/2023 21:31 (roy)<\/b>No hot water or heating Found timer switch was off. Turned on and checked system.All ok<\/p>

01\/01\/2024 19:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58948","activity_ticket_id":"55478","ticket_reference":"HDT56563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2862","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2862","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/12\/23","activity_end":"2023-12-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68327","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2023 15:00 (System)<\/b>Ticket Created<\/p>

30\/12\/2023 21:32 (roy)<\/b>No hot water or heating.Repressured and checked radiatorsAll ok<\/p>

01\/01\/2024 19:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58949","activity_ticket_id":"55479","ticket_reference":"HDT56564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Underfloor Heating issue:","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/12\/23","activity_end":"2023-12-31 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68328","activity_notes":"Underfloor Heating issue:","activity_timesheet":null,"ticket_notes_combined":"

31\/12\/2023 11:07 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 14:36 (sandra)<\/b>checked and found new controller needed. <\/p>

02\/01\/2024 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58950","activity_ticket_id":"55480","ticket_reference":"HDT56565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak:","ticket_address_1":"36-38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/12\/23","activity_end":"2023-12-31 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68329","activity_notes":"Leak: heavy leak coming from the celling on the ground floor and its going down to the basement this is damaging the property","activity_timesheet":"2","ticket_notes_combined":"

31\/12\/2023 13:33 (System)<\/b>Ticket Created<\/p>

01\/01\/2024 12:27 (roy)<\/b>Cleared blocked outlet on 1st floor.All ok<\/p>

01\/01\/2024 19:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58951","activity_ticket_id":"55443","ticket_reference":"HDT56528","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"secure door to front ","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/12\/23","activity_end":"2023-12-31 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68330","activity_notes":"secure door to front ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 15:14 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 16:07 (sandra)<\/b>(Ticket Closed)<\/p>

28\/12\/2023 12:52 (travis)<\/b>Secured front door after a forced entry.<\/p>

31\/12\/2023 13:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58952","activity_ticket_id":"55428","ticket_reference":"HDT56513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/24","activity_end":"2024-01-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68331","activity_notes":"no hot water THUDAY AT 11AM WITH TENANT ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 09:14 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 16:42 (michaelk)<\/b>Attended site to investigate boiler faults reported. Checked the fault history and could see where the faults have been targeted. I have orderd replacement spares but I'm not sure exactly when they will be in to fit due to Christmas. 2hrs labour 105<\/p>

02\/01\/2024 12:27 (sandra)<\/b>access requested for Thursday 4th<\/p>

02\/01\/2024 13:04 (sandra)<\/b>Thursday 4th at 11am <\/p>

05\/01\/2024 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58953","activity_ticket_id":"55481","ticket_reference":"HDT56566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Fernando's coffee shop ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/24","activity_end":"2024-01-02 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68332","activity_notes":"leak into Fernando's coffee shop ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2024 09:22 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 09:23 (sandra)<\/b>Roy attended and found tap dripping and leaking into coffee shop below. Tenant doesnt want anyone back until mid day.<\/p>

02\/01\/2024 10:13 (roy)<\/b>Leak into coffee shop before 7amSaw lights on in flat 8 and thought she was up but actually woke her up.She allowed access and found that it looked as though the shower had just been used as a lot of water on glass screen.She said it hadn't (did she leave hose on??) and she said it was the dripping bath tap but not allowed to access until midday<\/p>

02\/01\/2024 14:17 (sandra)<\/b>Roy attended and traced the leak to what he believed to be the tap\/shower mixer in flat 8. need to return<\/p>

02\/01\/2024 14:17 (jane)<\/b>(Ticket Closed)<\/p>

02\/01\/2024 15:21 (sandra)<\/b>Need to return tomorrow to carry out one further water test to see if it is actually the bath waste that is leaking <\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58954","activity_ticket_id":"55481","ticket_reference":"HDT56566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Fernando's coffee shop ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/24","activity_end":"2024-01-02 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68333","activity_notes":"leak into Fernando's coffee shop ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2024 09:22 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 09:23 (sandra)<\/b>Roy attended and found tap dripping and leaking into coffee shop below. Tenant doesnt want anyone back until mid day.<\/p>

02\/01\/2024 10:13 (roy)<\/b>Leak into coffee shop before 7amSaw lights on in flat 8 and thought she was up but actually woke her up.She allowed access and found that it looked as though the shower had just been used as a lot of water on glass screen.She said it hadn't (did she leave hose on??) and she said it was the dripping bath tap but not allowed to access until midday<\/p>

02\/01\/2024 14:17 (sandra)<\/b>Roy attended and traced the leak to what he believed to be the tap\/shower mixer in flat 8. need to return<\/p>

02\/01\/2024 14:17 (jane)<\/b>(Ticket Closed)<\/p>

02\/01\/2024 15:21 (sandra)<\/b>Need to return tomorrow to carry out one further water test to see if it is actually the bath waste that is leaking <\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58955","activity_ticket_id":"55482","ticket_reference":"HDT56567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56566 Follow-Up leak into Fernandos coffee shop ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/24","activity_end":"2024-01-25 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68334","activity_notes":"HDT56566 Follow-UpReplace the tile, after 1 pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2024 10:40 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 16:01 (iain)<\/b>Investigate leak.<\/p>

03\/01\/2024 16:02 (iain)<\/b>Investigate leak.<\/p>

05\/01\/2024 08:57 (iain)<\/b>Investigate leak.Opening up works.<\/p>

05\/01\/2024 10:55 (sandra)<\/b>tiles will need to be replaced once the works to the taps have been carried out <\/p>

25\/01\/2024 09:40 (sandra)<\/b>25th with keys to replace tile <\/p>

25\/01\/2024 17:02 (iain)<\/b>Reinstate boxing and tiles.<\/p>

26\/01\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58956","activity_ticket_id":"55445","ticket_reference":"HDT56530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15983 - Replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/24","activity_end":"2024-01-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68335","activity_notes":"WEDNESDAY 3RD 10 - 2 WITH IAIN Replacement washer\/dryer To allow for an appliance engineer to attend the above site and make safe isolation to the existingdefective appliance.Cart away and dispose of environmentally friendly at specialist waste transfer site.To supply and install new Indesit BIWDIL75125UKN Integrated 7Kg \/ 5Kg Washer Dryer, connect , test andcommission on completion.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2023 16:03 (sandra)<\/b>WEDNESDAY 3RD JAN<\/p>

03\/01\/2024 16:03 (iain)<\/b>Replacement washer\/dryer.<\/p>

03\/01\/2024 16:24 (jane)<\/b>(Ticket Closed)<\/p>

04\/01\/2024 08:23 (roy)<\/b>Assist Ian with machine<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58957","activity_ticket_id":"55436","ticket_reference":"HDT56521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"induction stove is not working ","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/24","activity_end":"2024-01-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68336","activity_notes":"induction stove is not working ","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2023 10:18 (System)<\/b>Ticket Created<\/p>

22\/12\/2023 10:19 (sandra)<\/b>emailed for appointment <\/p>

22\/12\/2023 10:20 (sandra)<\/b>emailed for appointment <\/p>

22\/12\/2023 11:57 (sandra)<\/b>Wed, 27th of Dec between 12 and 6pm<\/p>

22\/12\/2023 14:15 (sandra)<\/b>awaiting confirmation on keys or tenant <\/p>

02\/01\/2024 14:50 (sandra)<\/b>with keys for 4th <\/p>

05\/01\/2024 10:44 (jane)<\/b>Waiting on costs for faulty parts <\/p>

05\/01\/2024 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58958","activity_ticket_id":"55483","ticket_reference":"HDT56568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56564 Follow-Up - underfloor heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/24","activity_end":"2024-01-04 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68337","activity_notes":"HDT56564 Follow-Up - underfloor heating not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2024 11:14 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 11:15 (sandra)<\/b>new controller ordered - lead time 1 - 2 days <\/p>

05\/01\/2024 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58959","activity_ticket_id":"55484","ticket_reference":"HDT56569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"- Cooker hood lights connection","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/24","activity_end":"2024-01-02 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68338","activity_notes":"- Cooker hood lights connectionTENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2024 11:37 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 11:37 (sandra)<\/b>waiting on access <\/p>

02\/01\/2024 12:23 (sandra)<\/b>Tenant home for access <\/p>

02\/01\/2024 15:00 (alan)<\/b>Replace blown fuse to kitchen extractor hood and replace blown lamp <\/p>

02\/01\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58960","activity_ticket_id":"55485","ticket_reference":"HDT56570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 dimmer modules need replacing ","ticket_address_1":"Flat 2","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/24","activity_end":"2024-01-02 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68339","activity_notes":"2 dimmer modules need replacing ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2024 12:43 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 14:57 (alan)<\/b>Replace 2 faulty dimmer switches in main room <\/p>

02\/01\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58961","activity_ticket_id":"55450","ticket_reference":"HDT56535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"06\/02\/24","activity_end":"2024-02-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68340","activity_notes":"List of works:- The window in bedroom is stuck open; theres a big smell from restaurant downstairs which makes it impossible to sleep unfortunately. If you can send someone to close it asap please- the towel heater in bathroom does not work as well- I cannot find the electricity meter for a reading","activity_timesheet":null,"ticket_notes_combined":"

27\/12\/2023 11:43 (System)<\/b>Ticket Created<\/p>

27\/12\/2023 13:15 (roy)<\/b>Removed beading as window stuck open. Managed to shut window but beading needs filling and touched up.Secondary glazing needs R&B as window keeps dropping.Needs new thermostat in towel rail.Eased venetian blind in lounge<\/p>

02\/01\/2024 14:42 (sandra)<\/b>emailed twentytwenty for appointment <\/p>

03\/01\/2024 15:03 (sandra)<\/b>thermostat on order <\/p>

03\/01\/2024 15:04 (sandra)<\/b>access requested for Monday PM <\/p>

04\/01\/2024 09:52 (sandra)<\/b>1 - 2 o\/c on Monday 8th with tenant for MK <\/p>

04\/01\/2024 10:46 (sandra)<\/b>2020 Preliminarily booked for AM on 9th. awaiting confirmation <\/p>

08\/01\/2024 10:09 (sandra)<\/b>MK to go in with 2020 as part has not arrived <\/p>

09\/01\/2024 16:08 (michaelk)<\/b>Attended site to drain down towel rail and to replace the heating element. Completed the element and tested on completion. The sink trap was also removed and cleaned with chemical cleaner flushed through to try to eliminate the reported smell.Note; the smell inside the undersink cupboard could be a rodent which should be checked. 2hrs labour plus parts 69.52 ex vat.<\/p>

11\/01\/2024 10:11 (sandra)<\/b>2020 attended. Waiting on update <\/p>

11\/01\/2024 11:25 (sandra)<\/b>waiting on update from 2020<\/p>

11\/01\/2024 11:48 (sandra)<\/b>twentytwenty has attended and completed their job <\/p>

12\/01\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58962","activity_ticket_id":"55486","ticket_reference":"HDT56571","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"light sensors have stopped working ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/24","activity_end":"2024-01-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68341","activity_notes":"light sensors have stopped working Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2024 15:05 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 15:06 (sandra)<\/b>booked Wednesday <\/p>

03\/01\/2024 14:47 (alan)<\/b>Investigate lights not switching off found power to electric switching system to have been turn off Switch power back on and leave working <\/p>

03\/01\/2024 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58963","activity_ticket_id":"55450","ticket_reference":"HDT56535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/24","activity_end":"2024-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68342","activity_notes":"List of works:According to Roy the towel Rail needs a new thermostat - the towel heater in bathroom does not work as wellalso unpleasant smell coming from under kitchen sink8am Tuesday 9th ","activity_timesheet":"2","ticket_notes_combined":"

27\/12\/2023 11:43 (System)<\/b>Ticket Created<\/p>

27\/12\/2023 13:15 (roy)<\/b>Removed beading as window stuck open. Managed to shut window but beading needs filling and touched up.Secondary glazing needs R&B as window keeps dropping.Needs new thermostat in towel rail.Eased venetian blind in lounge<\/p>

02\/01\/2024 14:42 (sandra)<\/b>emailed twentytwenty for appointment <\/p>

03\/01\/2024 15:03 (sandra)<\/b>thermostat on order <\/p>

03\/01\/2024 15:04 (sandra)<\/b>access requested for Monday PM <\/p>

04\/01\/2024 09:52 (sandra)<\/b>1 - 2 o\/c on Monday 8th with tenant for MK <\/p>

04\/01\/2024 10:46 (sandra)<\/b>2020 Preliminarily booked for AM on 9th. awaiting confirmation <\/p>

08\/01\/2024 10:09 (sandra)<\/b>MK to go in with 2020 as part has not arrived <\/p>

09\/01\/2024 16:08 (michaelk)<\/b>Attended site to drain down towel rail and to replace the heating element. Completed the element and tested on completion. The sink trap was also removed and cleaned with chemical cleaner flushed through to try to eliminate the reported smell.Note; the smell inside the undersink cupboard could be a rodent which should be checked. 2hrs labour plus parts 69.52 ex vat.<\/p>

11\/01\/2024 10:11 (sandra)<\/b>2020 attended. Waiting on update <\/p>

11\/01\/2024 11:25 (sandra)<\/b>waiting on update from 2020<\/p>

11\/01\/2024 11:48 (sandra)<\/b>twentytwenty has attended and completed their job <\/p>

12\/01\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58964","activity_ticket_id":"55487","ticket_reference":"HDT56572","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"light not working in the bin area ","ticket_address_1":"Unit 3F, County Hall ","ticket_address_2":"Belvedere Road Lambeth","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 7GQ","cs_address_1":"Unit 3F, County Hall ","cs_id":"2831","cs_address_2":"Belvedere Road Lambeth","cs_town":"London","cs_postcode":"SE1 7GQ","ticket_client_site":"2831","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/24","activity_end":"2024-02-02 21:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68343","activity_notes":"light not working in the bin area ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 09:30 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 11:53 (sandra)<\/b>returning on the 8th<\/p>

04\/01\/2024 06:06 (alan)<\/b>Called out investigate no power to lights in bin area On testing found there to be no supply to distribution board to return to site Monday with Roy to test thought and locate where distribution board is supplied from <\/p>

05\/01\/2024 16:48 (sandra)<\/b>Returning on the 8th <\/p>

10\/01\/2024 14:36 (roy)<\/b>With Alan<\/p>

11\/01\/2024 14:25 (sandra)<\/b>Alan doesnt know if this should be closed advised to speak to MR<\/p>

26\/01\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58965","activity_ticket_id":"55488","ticket_reference":"HDT56573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked sink ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/01\/24","activity_end":"2024-01-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68344","activity_notes":"blocked sink AFTER 1 PM WITH KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 10:23 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 10:25 (sandra)<\/b>AFTER 1PM WITH KEYS <\/p>

03\/01\/2024 16:03 (iain)<\/b>Blocked bathroom basin.<\/p>

03\/01\/2024 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58967","activity_ticket_id":"55489","ticket_reference":"HDT56574","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all doors are fire rated otherwise quote for replacement ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/24","activity_end":"2024-01-03 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68346","activity_notes":"check all doors are fire rated otherwise quote for replacement WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 11:01 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 11:02 (sandra)<\/b>waiting on access <\/p>

03\/01\/2024 11:23 (sandra)<\/b>WITH KEYS <\/p>

03\/01\/2024 12:51 (travis)<\/b>Attended to check all doors for fire rating,Details sent via email.<\/p>

03\/01\/2024 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58968","activity_ticket_id":"55487","ticket_reference":"HDT56572","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"light not working in the bin area ","ticket_address_1":"Unit 3F, County Hall ","ticket_address_2":"Belvedere Road Lambeth","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 7GQ","cs_address_1":"Unit 3F, County Hall ","cs_id":"2831","cs_address_2":"Belvedere Road Lambeth","cs_town":"London","cs_postcode":"SE1 7GQ","ticket_client_site":"2831","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/24","activity_end":"2024-01-08 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68347","activity_notes":"light not working in the bin area ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 09:30 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 11:53 (sandra)<\/b>returning on the 8th<\/p>

04\/01\/2024 06:06 (alan)<\/b>Called out investigate no power to lights in bin area On testing found there to be no supply to distribution board to return to site Monday with Roy to test thought and locate where distribution board is supplied from <\/p>

05\/01\/2024 16:48 (sandra)<\/b>Returning on the 8th <\/p>

10\/01\/2024 14:36 (roy)<\/b>With Alan<\/p>

11\/01\/2024 14:25 (sandra)<\/b>Alan doesnt know if this should be closed advised to speak to MR<\/p>

26\/01\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58969","activity_ticket_id":"55490","ticket_reference":"HDT56575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/24","activity_end":"2024-01-18 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68348","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 11:22 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 11:22 (sandra)<\/b>waiting on access <\/p>

03\/01\/2024 11:41 (sandra)<\/b>with tenant after 2pm <\/p>

04\/01\/2024 08:02 (michaelk)<\/b>Attended site to find the aav leaking on the pipework manifold. I have tightened all the joints and aav, however I would recommend replacing the aav and pipework joints to the manifold. I will arrange the replacement parts. 2hrs labour 105<\/p>

16\/01\/2024 12:04 (jane)<\/b>This is not chargeable, included in cost of boiler replacement <\/p>

18\/01\/2024 19:34 (michaelk)<\/b>Attended site to replace the manifold aav and to re-seal the 1 inch isolation valve fibre seals and o-rings. Completed and left running in full working order. 2hrs labour plus parts, total 151.80ex vat.<\/p>

19\/01\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58970","activity_ticket_id":"54886","ticket_reference":"HDT55971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15878 - Installation of Christmas lights and removal ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"1821","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1821","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/01\/24","activity_end":"2024-01-05 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68349","activity_notes":"Installation of Christmas lights and removal ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2023 10:54 (sandra)<\/b>Please could we go ahead and get this booked in for installation on December 4th and removal on January 5th<\/p>

05\/12\/2023 09:56 (alan)<\/b>Quoted works <\/p>

05\/12\/2023 11:12 (travis)<\/b>Festive lights fitted.<\/p>

05\/12\/2023 12:03 (sandra)<\/b>booked for 5th Jan to remove <\/p>

05\/01\/2024 10:32 (travis)<\/b>Removal of seasonal lights,Stored in central cross electrical room.<\/p>

05\/01\/2024 11:31 (alan)<\/b>Remove winter lights and put back in electrical cupboard at Central Cross <\/p>

05\/01\/2024 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58971","activity_ticket_id":"55492","ticket_reference":"HDT56577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 lights from the bathroom and then 1 in the sitting room. ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/24","activity_end":"2024-01-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68350","activity_notes":"2 lights from the bathroom and then 1 in the sitting room. with keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 11:39 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 11:40 (sandra)<\/b>waiting on access <\/p>

03\/01\/2024 12:11 (sandra)<\/b>with keys today <\/p>

03\/01\/2024 14:45 (alan)<\/b>Replace blown lamp as needed <\/p>

03\/01\/2024 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58972","activity_ticket_id":"55493","ticket_reference":"HDT56578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fix the toilet lights ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/24","activity_end":"2024-01-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68351","activity_notes":"fix the toilet lights they have been out for 2 weeks now ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 11:43 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 14:46 (alan)<\/b>Replace blown lamps in WC as needed <\/p>

03\/01\/2024 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58973","activity_ticket_id":"55491","ticket_reference":"HDT56576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/01\/24","activity_end":"2024-01-04 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68352","activity_notes":"shower issue between 8 - 9 am shower is missing some parts from the bath\/shower tap. Some parts have fallen off and IV stored them inside the bathroom next to the bathroom light over the cupboard. 4th Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 11:32 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 12:11 (sandra)<\/b>booked for 4th between 8 - 9am <\/p>

04\/01\/2024 09:04 (michaelk)<\/b>Collected keys from Carnaby Street and attended site. Short term foreign tenant was home, spoke very little english and was unaware of our visit. I tried to explain the reason for our visit although he did say his shower was fine?Keys will be walked back to Carnaby Street. 2hrs 105Seems to be a normal event for this block!!<\/p>

04\/01\/2024 09:18 (sandra)<\/b>waiting to be rescheduled <\/p>

04\/01\/2024 10:30 (sandra)<\/b>queries address as it came through as flat 1 and Flat 3. Lilian confirmed Flat 3 but has now changed her mind and said it was Flat 1. Will need to return this afternoon. <\/p>

05\/01\/2024 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58974","activity_ticket_id":"55494","ticket_reference":"HDT56579","ticket_client":"2150","client_name":"Strettons","ticket_title":"boiler service ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/24","activity_end":"2024-01-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68353","activity_notes":"boiler service and check the oil gaugebooked for Monday 15th mid daycan you call Jane on 07967763241 when you are nearly there ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 12:17 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 12:19 (sandra)<\/b>waiting on access <\/p>

03\/01\/2024 12:45 (sandra)<\/b>booked with Jane for 8am on 10th<\/p>

04\/01\/2024 09:50 (sandra)<\/b>client cant give access as tube strikes. Waiting for new appointment <\/p>

04\/01\/2024 11:01 (sandra)<\/b>rescheduled for 15th at 8am with Jade<\/p>

11\/01\/2024 15:54 (sandra)<\/b>Monday 15th mid day can you call Jane on 07967763241 when you are nearly there<\/p>

16\/01\/2024 07:20 (michaelk)<\/b>Attended site to carry out oil boiler service. Completed service documentation and left in full working order. 3hrs labour 155<\/p>

16\/01\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58975","activity_ticket_id":"55495","ticket_reference":"HDT56580","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Row of tiles need to be reinstated","ticket_address_1":"Flat 4 ","ticket_address_2":"35 Neal Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PR","cs_address_1":"Flat 4 ","cs_id":"2865","cs_address_2":"35 Neal Street ","cs_town":"London ","cs_postcode":"WC2H 9PR","ticket_client_site":"2865","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/24","activity_end":"2024-01-04 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68354","activity_notes":"Row of tiles need to be reinstatedwith keys before Sunday ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 14:17 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 15:29 (travis)<\/b>Attended,and sourced materials.<\/p>

04\/01\/2024 11:37 (travis)<\/b>Bathroom tiling works .<\/p>

04\/01\/2024 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58976","activity_ticket_id":"55496","ticket_reference":"HDT56581","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace blown lamps in reception area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/24","activity_end":"2024-01-03 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68355","activity_notes":"replace blown lamps in reception area ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2024 14:59 (System)<\/b>Ticket Created<\/p>

03\/01\/2024 15:01 (alan)<\/b>Replace blown lamps in reception area <\/p>

03\/01\/2024 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58977","activity_ticket_id":"55497","ticket_reference":"HDT56582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15987 - Replacement door to main apartment and new smoke seals to kitchen door ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/24","activity_end":"2024-03-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68356","activity_notes":"Provisionally booked for Tuesday 5th March depending on receiving door - Keys for access Replacement door to main apartment and new smoke seals to kitchen door ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 13:34 (sandra)<\/b>MDR aware <\/p>

21\/02\/2024 16:09 (sandra)<\/b>emailed Holly for Tuesday 27th <\/p>

22\/02\/2024 11:26 (sandra)<\/b>chased again with Holly <\/p>

27\/02\/2024 14:32 (jane)<\/b>Provisionally requested access for Tuesday 5th March <\/p>

28\/02\/2024 09:17 (jane)<\/b>Confirmed access for Tuesday 5th March - management keys for access <\/p>

05\/03\/2024 15:57 (travis)<\/b>Main fire door replacement,and smoke seals to kitchen door.<\/p>

07\/03\/2024 09:49 (dean)<\/b>Done 90.00<\/p>

07\/03\/2024 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58978","activity_ticket_id":"55498","ticket_reference":"HDT56583","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"MDR\/SW\/15986 - ceiling works","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/01\/24","activity_end":"2024-01-04 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68357","activity_notes":"ceiling worksFOR THIS AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 09:56 (sandra)<\/b>waiting for reply from client for access <\/p>

04\/01\/2024 10:35 (sandra)<\/b>BOOKED FOR THIS AFTERNOON 4\/1<\/p>

04\/01\/2024 14:19 (travis)<\/b>Seal gaps to edge of ceiling.<\/p>

04\/01\/2024 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58979","activity_ticket_id":"55252","ticket_reference":"HDT56337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15941 - repair and replacement dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2802","cs_address_2":"38 William IV Street ","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"2802","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/24","activity_end":"2024-01-04 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68358","activity_notes":"repairaid ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2023 11:13 (sandra)<\/b>sent to RA to order the parts<\/p>

18\/12\/2023 11:44 (sandra)<\/b>parts due in end of this week. Waiting on confirmation <\/p>

21\/12\/2023 14:42 (sandra)<\/b>booked for 4th Jan 10 - 2pm awaiting confirmation <\/p>

05\/01\/2024 07:33 (roy)<\/b>With Repair Aid<\/p>

05\/01\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58980","activity_ticket_id":"55499","ticket_reference":"HDT56584","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"removal of items left by tenant ","ticket_address_1":"Flat 1","ticket_address_2":"2 Marlborough Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 7EF","cs_address_1":"Flat 1","cs_id":"2867","cs_address_2":"2 Marlborough Court ","cs_town":"London ","cs_postcode":"W1F 7EF","ticket_client_site":"2867","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/01\/24","activity_end":"2024-01-04 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68359","activity_notes":"removal of items left by tenant ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 12:03 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 08:58 (iain)<\/b>Clearance.<\/p>

05\/01\/2024 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58981","activity_ticket_id":"55500","ticket_reference":"HDT56585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/24","activity_end":"2024-01-10 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68360","activity_notes":"leak at the top floor landing keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 12:52 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 08:57 (iain)<\/b>Leak.<\/p>

05\/01\/2024 08:57 (iain)<\/b>Leak.<\/p>

05\/01\/2024 16:30 (sandra)<\/b>problem is from roof. Returning Monday to return if it is not raining<\/p>

11\/01\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58982","activity_ticket_id":"55501","ticket_reference":"HDT56586","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To close window ","ticket_address_1":"Flat C","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 1NU","cs_address_1":"Flat C","cs_id":"2005","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2005","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/24","activity_end":"2024-01-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68361","activity_notes":"the ground floor window which keeps blowing open be closed or fixed externally temporarily so that it doesnt blow open again as they are away for a long period? The flat is on the ground floor but access would be via ladders from the basement well","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 13:11 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 07:34 (roy)<\/b>Secured window from outside using cable ties<\/p>

05\/01\/2024 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58983","activity_ticket_id":"55502","ticket_reference":"HDT56587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wash pump replacement to washer\/dryer ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/01\/24","activity_end":"2024-01-04 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68362","activity_notes":"wash pump replacement to washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2024 14:09 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58984","activity_ticket_id":"55503","ticket_reference":"HDT56588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"thermostat in hallway ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/24","activity_end":"2024-01-30 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68363","activity_notes":"thermostat in hallway ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2024 14:27 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:56 (sandra)<\/b>no access. waiting on Tinas return<\/p>

08\/01\/2024 13:34 (sandra)<\/b>emailed Tina for access <\/p>

08\/01\/2024 13:40 (sandra)<\/b>waiting on access for 8am with tenant Tuesday 9th <\/p>

08\/01\/2024 16:27 (sandra)<\/b>no access from the tenant. Tina will notify us when she hears <\/p>

11\/01\/2024 14:35 (sandra)<\/b>difficult tenant still no answer <\/p>

12\/01\/2024 11:13 (sandra)<\/b>(Ticket Closed)<\/p>

22\/01\/2024 12:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/01\/2024 12:30 (sandra)<\/b>booked with tenant for 24th Wednesday <\/p>

25\/01\/2024 14:07 (alan)<\/b>Look at underfloor heating control for bathroom not working Order replacement unit<\/p>

31\/01\/2024 12:25 (sandra)<\/b>expected Monday 5th <\/p>

08\/02\/2024 13:57 (sandra)<\/b>emailed for access 14th at 8am <\/p>

09\/02\/2024 09:32 (sandra)<\/b>booked for 14th with tenant for access <\/p>

20\/02\/2024 11:07 (sandra)<\/b>needs to be rescheduled Alan didn't attend.Will email for access later in week. <\/p>

21\/02\/2024 10:47 (sandra)<\/b>emailed for Wednesday 28th <\/p>

21\/02\/2024 11:34 (sandra)<\/b>tenant emailed and awaiting confirmation <\/p>

23\/02\/2024 10:39 (sandra)<\/b>chased for Wednesday 28th <\/p>

23\/02\/2024 14:33 (sandra)<\/b>confirmed tenant will be home between 8 - 10 for access <\/p>

28\/02\/2024 10:13 (alan)<\/b>Replace faulty underfloor heating control to bathroom <\/p>

28\/02\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58985","activity_ticket_id":"55504","ticket_reference":"HDT56589","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"washing machine is leaking ","ticket_address_1":"Flat 1","ticket_address_2":"36-38 West Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"wc2h 9nb","cs_address_1":"Flat 1","cs_id":"2868","cs_address_2":"36-38 West Street ","cs_town":"London ","cs_postcode":"wc2h 9nb","ticket_client_site":"2868","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/01\/24","activity_end":"2024-01-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68364","activity_notes":"washing machine is leaking ","activity_timesheet":null,"ticket_notes_combined":"

04\/01\/2024 15:00 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:19 (sandra)<\/b>Wednesday, 10th of Jan between 10 and 2pm.waiting on confirmation <\/p>

05\/01\/2024 16:51 (sandra)<\/b>confirmed with keys <\/p>

10\/01\/2024 14:35 (roy)<\/b>With Repair Aid<\/p>

11\/01\/2024 10:52 (sandra)<\/b>door seal on order <\/p>

22\/01\/2024 12:04 (sandra)<\/b>chased for ETA of part<\/p>

22\/01\/2024 15:09 (sandra)<\/b>booked 25th Thursday 12 - 4pm <\/p>

25\/01\/2024 19:43 (roy)<\/b>With Repair Aid.Door seal replaced<\/p>

26\/01\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58986","activity_ticket_id":"55505","ticket_reference":"HDT56590","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"redecorating after leak from washing machine ","ticket_address_1":"Flat 1","ticket_address_2":"36-38 West Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9NB","cs_address_1":"Flat 1","cs_id":"2869","cs_address_2":"36-38 West Street ","cs_town":"London ","cs_postcode":"WC2H 9NB","ticket_client_site":"2869","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/01\/24","activity_end":"2024-01-15 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68365","activity_notes":"redecorating after leak from washing machine needs to dry out ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 16:22 (System)<\/b>Ticket Created<\/p>

04\/01\/2024 16:23 (sandra)<\/b>needs to dry out <\/p>

08\/01\/2024 15:35 (sandra)<\/b>booked with tenant for 15th at 9am <\/p>

16\/01\/2024 08:45 (dean)<\/b>Done 270.00<\/p>

16\/01\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58987","activity_ticket_id":"55506","ticket_reference":"HDT56591","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replacement filter for tap","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/24","activity_end":"2024-01-16 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68366","activity_notes":"replacement filter for tap7am Tuesday morning ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 16:30 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:44 (sandra)<\/b>part due in on 12\/13th jan<\/p>

11\/01\/2024 15:53 (sandra)<\/b>7am Tuesday to fit part <\/p>

17\/01\/2024 08:24 (michaelk)<\/b>Attended site to replace tap cartridge to the pure water tap located in the first floor kitchen. 1hr labour 55<\/p>

17\/01\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58988","activity_ticket_id":"55507","ticket_reference":"HDT56592","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Emergency call out - Temper Restaurant Leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5-6 Mercer","cs_id":"2870","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2870","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/01\/24","activity_end":"2024-01-05 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68367","activity_notes":"Emergency call out - Temper Restaurant Leak ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:18 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:47 (jane)<\/b>(Ticket Closed)<\/p>

05\/01\/2024 18:15 (roy)<\/b>Leak into temper (Ground floor) Found leak coming from 4th floor roof due to persistent rain.Put containers in risers to try and catch the rain.Leak down to tempa to fix<\/p>

05\/01\/2024 19:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58989","activity_ticket_id":"55508","ticket_reference":"HDT56593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1A","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1A","cs_id":"2871","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2871","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/24","activity_end":"2024-01-10 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68368","activity_notes":"Inter-tenancy checkscollect keys - tenant left yesterday ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:34 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:28 (sandra)<\/b>Monday 8th - no new tenant as yet <\/p>

08\/01\/2024 11:39 (sandra)<\/b>new tenant moves in w\/c 15th <\/p>

11\/01\/2024 07:08 (iain)<\/b>ITC's.<\/p>

11\/01\/2024 07:08 (iain)<\/b>ITC's.<\/p>

11\/01\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58990","activity_ticket_id":"55509","ticket_reference":"HDT56594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/01\/24","activity_end":"2024-01-05 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68369","activity_notes":"list of works: tenant is home until 12 1. The wood frame for the mirror cabinet in the bathroom is being destroyed by termites. It's getting into a very bad condition now. I think behind the mirror there might be some problem with the pipes as well because after every shower, it gets soaked from the inside. Can someone take a look at this? Please quote if replacement is required2. I broke a piece inside the fridge. Because of that, the fridge does not get fully cold. Since I broke this one I am ok paying for the fix, but I would like to know if you have someone specific that I could contact for this kind of problem.Please replace.3. One of the lights in the living room does not turn on anymore.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:22 (travis)<\/b>Attended and taken details of works required,Dimmer modules in living room faulty, photos attached,Wardrobe led light sensor is faulty, coming on irratically,Fridge light cover is missing\/broken but I think the fridge thermostat has broken which would explain why the fridge is full of water droplets, Lillian to decide if a new fridge is required, photos\/details attached,Bathroom cabinet beyond repair, details attached,X1 mirrored unit is w600mmH870mm, depth 170mm,If replacement of both is required the overall width is 1200mm.<\/p>

05\/01\/2024 16:47 (sandra)<\/b>book alan and travis to remove bathroom cabinet and electrics before we quote to replace with new and make good wall as original cabinet is larger <\/p>

08\/01\/2024 13:32 (sandra)<\/b>access requested for Tuesday both Alan and Travis to remove cabinet and quote to fit new and make good once we know what is behind the cabinet <\/p>

11\/01\/2024 10:21 (sandra)<\/b>rebooked for Monday 15th and awaiting confirmation <\/p>

11\/01\/2024 12:42 (sandra)<\/b>Confirmed with tenant Monday 15th<\/p>

12\/01\/2024 14:11 (travis)<\/b>Refitted bedroom door handles using new grub screws,Measured for black out blind in bedroom two.Blind details for quote are,W 850mm,Drop 550mm,Black out roller blind in grey.<\/p>

15\/01\/2024 13:37 (travis)<\/b>Removed X2 bathroom cabinets with mirrored doors,made good damaged ceiling and filled ready for decoration, disposal of old cabinets,Decoration required.<\/p>

15\/01\/2024 15:18 (alan)<\/b>Disconnected lights and shaver socket in bathroom cabinet <\/p>

23\/01\/2024 10:15 (sandra)<\/b>emailed decorating for 25th - waiting on response <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done <\/p>

29\/01\/2024 14:47 (michael)<\/b>(Ticket Closed)<\/p>

07\/03\/2024 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 15:37 (sandra)<\/b>Alan ordered dimmer switches <\/p>

07\/03\/2024 15:54 (sandra)<\/b>Dean to paint wall where the cabinet is to be fitted once dry. Leak repaired on 7\/3 will take two weeks to dry.<\/p>

14\/03\/2024 16:23 (sandra)<\/b>Dean booked to paint wall for cabinet that should be now dry. <\/p>

15\/03\/2024 14:44 (sandra)<\/b>emailed for 19th awaiting confirmation <\/p>

19\/03\/2024 12:21 (dean)<\/b>Done 60.00<\/p>

19\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58991","activity_ticket_id":"55510","ticket_reference":"HDT56595","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"edge of doorway needs fixing","ticket_address_1":"Flat 1","ticket_address_2":"44 Monmouth Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"Flat 1","cs_id":"2872","cs_address_2":"44 Monmouth Street ","cs_town":"London ","cs_postcode":"WC2H 9EP","ticket_client_site":"2872","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/01\/24","activity_end":"2024-01-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68370","activity_notes":"edge of doorway needs fixing - silver strip between floor and landing is coming uptenant home this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:50 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 09:55 (sandra)<\/b>waiting on access <\/p>

05\/01\/2024 12:48 (sandra)<\/b>tenant home this afternoon <\/p>

05\/01\/2024 14:47 (travis)<\/b>Replacement threshold bar at apartment entrance.<\/p>

05\/01\/2024 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58992","activity_ticket_id":"55509","ticket_reference":"HDT56594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/24","activity_end":"2024-01-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68371","activity_notes":"cabinet to be removed with tenant for accessMONDAY 11 - 1PM ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:22 (travis)<\/b>Attended and taken details of works required,Dimmer modules in living room faulty, photos attached,Wardrobe led light sensor is faulty, coming on irratically,Fridge light cover is missing\/broken but I think the fridge thermostat has broken which would explain why the fridge is full of water droplets, Lillian to decide if a new fridge is required, photos\/details attached,Bathroom cabinet beyond repair, details attached,X1 mirrored unit is w600mmH870mm, depth 170mm,If replacement of both is required the overall width is 1200mm.<\/p>

05\/01\/2024 16:47 (sandra)<\/b>book alan and travis to remove bathroom cabinet and electrics before we quote to replace with new and make good wall as original cabinet is larger <\/p>

08\/01\/2024 13:32 (sandra)<\/b>access requested for Tuesday both Alan and Travis to remove cabinet and quote to fit new and make good once we know what is behind the cabinet <\/p>

11\/01\/2024 10:21 (sandra)<\/b>rebooked for Monday 15th and awaiting confirmation <\/p>

11\/01\/2024 12:42 (sandra)<\/b>Confirmed with tenant Monday 15th<\/p>

12\/01\/2024 14:11 (travis)<\/b>Refitted bedroom door handles using new grub screws,Measured for black out blind in bedroom two.Blind details for quote are,W 850mm,Drop 550mm,Black out roller blind in grey.<\/p>

15\/01\/2024 13:37 (travis)<\/b>Removed X2 bathroom cabinets with mirrored doors,made good damaged ceiling and filled ready for decoration, disposal of old cabinets,Decoration required.<\/p>

15\/01\/2024 15:18 (alan)<\/b>Disconnected lights and shaver socket in bathroom cabinet <\/p>

23\/01\/2024 10:15 (sandra)<\/b>emailed decorating for 25th - waiting on response <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done <\/p>

29\/01\/2024 14:47 (michael)<\/b>(Ticket Closed)<\/p>

07\/03\/2024 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 15:37 (sandra)<\/b>Alan ordered dimmer switches <\/p>

07\/03\/2024 15:54 (sandra)<\/b>Dean to paint wall where the cabinet is to be fitted once dry. Leak repaired on 7\/3 will take two weeks to dry.<\/p>

14\/03\/2024 16:23 (sandra)<\/b>Dean booked to paint wall for cabinet that should be now dry. <\/p>

15\/03\/2024 14:44 (sandra)<\/b>emailed for 19th awaiting confirmation <\/p>

19\/03\/2024 12:21 (dean)<\/b>Done 60.00<\/p>

19\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58993","activity_ticket_id":"55471","ticket_reference":"HDT56556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty spot lights.","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/24","activity_end":"2024-01-16 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68372","activity_notes":"Faulty spot lights.after 11am and the tenant will give access 16th Jan ","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2023 09:54 (System)<\/b>Ticket Created<\/p>

02\/01\/2024 16:28 (sandra)<\/b>waiting on access for Wednesday <\/p>

02\/01\/2024 16:48 (sandra)<\/b>9am with tenant <\/p>

03\/01\/2024 11:54 (sandra)<\/b>with tenant on 4th at 9am <\/p>

05\/01\/2024 07:38 (roy)<\/b>Replaced 6 LED 12v bulbs but need 1 x transformer but tenant requested i return Friday at noon<\/p>

05\/01\/2024 10:41 (sandra)<\/b>waiting on access for Monday AM<\/p>

05\/01\/2024 12:40 (sandra)<\/b>11am on Monday morning <\/p>

05\/01\/2024 16:49 (sandra)<\/b>waiting on appointment for Tuesday morning to fit transformers <\/p>

08\/01\/2024 16:15 (sandra)<\/b>9th with keys <\/p>

09\/01\/2024 09:14 (sandra)<\/b>to be rescheduled <\/p>

11\/01\/2024 14:40 (sandra)<\/b>rescheduled for 16th waiting on confirmation <\/p>

15\/01\/2024 10:35 (sandra)<\/b>confirmed with tenant <\/p>

18\/01\/2024 04:25 (alan)<\/b>Replace faulty transformers to lights in main room<\/p>

18\/01\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58994","activity_ticket_id":"55511","ticket_reference":"HDT56596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is leaking and boiler needs a flo switch ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/01\/24","activity_end":"2024-01-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68373","activity_notes":"shower is leaking at the shower head access with keys 11 - 4 today ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 10:58 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:59 (sandra)<\/b>Please if you send someone can you please ask them to keep us updated at 07398481750<\/p>

05\/01\/2024 15:55 (iain)<\/b>Photos attached.<\/p>

05\/01\/2024 16:04 (sandra)<\/b>pictures sent to MK to source cartridge\/valve <\/p>

08\/01\/2024 09:08 (sandra)<\/b>access requested <\/p>

08\/01\/2024 10:15 (sandra)<\/b>waiting on confirmation for Tuesday <\/p>

08\/01\/2024 14:25 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

09\/01\/2024 16:13 (michaelk)<\/b>Attended site to investigate and identify the leaking shower diverter. The part will be sourced and quoted.Looked at the boiler which was also reported and found that the boiler requires a flow sensor. This part has been ordered and will be replaced asap.Note; the required part unfortunately isn't linked to the recent ignition problems. 2hrs labour 105<\/p>

09\/01\/2024 16:53 (sandra)<\/b>flo switch is on order <\/p>

15\/01\/2024 08:13 (michaelk)<\/b>Carried out gas flow meter repair whilst completing the inspection\/service. Charging only for the part 138.80 ex vat.<\/p>

15\/01\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>

17\/01\/2024 16:10 (sandra)<\/b>emailed for access for 18th <\/p>

17\/01\/2024 16:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/01\/2024 16:34 (sandra)<\/b>18th to fit shower part with keys <\/p>

18\/01\/2024 19:20 (michaelk)<\/b>Attended site to replace the two-way diverter cartridge to the right hand (main shower head) shower in the bathroom. Completed work and tested the shower on completion, leaving the shower in full working order. 2hrs labour plus parts, total 189 ex vat.<\/p>

19\/01\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58995","activity_ticket_id":"55512","ticket_reference":"HDT56597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"F27 error on boiler ","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/01\/24","activity_end":"2024-01-05 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68374","activity_notes":"F27 error on boiler with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 11:04 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 15:38 (roy)<\/b>All ok<\/p>

05\/01\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58996","activity_ticket_id":"55513","ticket_reference":"HDT56598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace dimmer switches to main room ","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/24","activity_end":"2024-01-05 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68375","activity_notes":"To replace dimmer switches to main room ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 11:48 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 13:52 (alan)<\/b>Replace 3 faulty dimmer switch modules <\/p>

05\/01\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58997","activity_ticket_id":"55514","ticket_reference":"HDT56599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you check all outlets as the shower is blocked ","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/24","activity_end":"2024-01-08 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68376","activity_notes":"can you check all outlets as the shower is blocked WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 14:22 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:26 (sandra)<\/b>Monday 8th <\/p>

08\/01\/2024 09:26 (travis)<\/b>Unblocked shower outlet to allow water to run away freely.Chemical cleaner and plunging.<\/p>

08\/01\/2024 09:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58998","activity_ticket_id":"55401","ticket_reference":"HDT56486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/01\/24","activity_end":"2024-01-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68377","activity_notes":"dishwasher isnt working and washer\/dryer isnt working ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2023 11:08 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 11:09 (sandra)<\/b>BOOKED FOR 5TH JANUARY <\/p>

05\/01\/2024 15:58 (iain)<\/b>ITC's.<\/p>

08\/01\/2024 09:20 (sandra)<\/b>dishwasher not working. waiting for appointment from RA<\/p>

08\/01\/2024 14:48 (sandra)<\/b>RA booked for Wednesday 10th 12 - 4pm awaiting confirmation and access details <\/p>

10\/01\/2024 15:26 (sandra)<\/b>Wednesday 17th jan between 10- 2pm<\/p>

10\/01\/2024 15:28 (sandra)<\/b>waiting on confirmation if tenant will be home <\/p>

11\/01\/2024 11:06 (sandra)<\/b>keys for 17th <\/p>

12\/01\/2024 10:21 (sandra)<\/b>Roy to get keys for RA on 17th <\/p>

17\/01\/2024 14:21 (roy)<\/b>With Repair Aid<\/p>

17\/01\/2024 16:51 (sandra)<\/b>emailed for update <\/p>

18\/01\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT58999","activity_ticket_id":"55511","ticket_reference":"HDT56596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is leaking and boiler needs a flo switch ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/24","activity_end":"2024-01-09 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68378","activity_notes":"shower is leaking at the shower head TUESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 10:58 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:59 (sandra)<\/b>Please if you send someone can you please ask them to keep us updated at 07398481750<\/p>

05\/01\/2024 15:55 (iain)<\/b>Photos attached.<\/p>

05\/01\/2024 16:04 (sandra)<\/b>pictures sent to MK to source cartridge\/valve <\/p>

08\/01\/2024 09:08 (sandra)<\/b>access requested <\/p>

08\/01\/2024 10:15 (sandra)<\/b>waiting on confirmation for Tuesday <\/p>

08\/01\/2024 14:25 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

09\/01\/2024 16:13 (michaelk)<\/b>Attended site to investigate and identify the leaking shower diverter. The part will be sourced and quoted.Looked at the boiler which was also reported and found that the boiler requires a flow sensor. This part has been ordered and will be replaced asap.Note; the required part unfortunately isn't linked to the recent ignition problems. 2hrs labour 105<\/p>

09\/01\/2024 16:53 (sandra)<\/b>flo switch is on order <\/p>

15\/01\/2024 08:13 (michaelk)<\/b>Carried out gas flow meter repair whilst completing the inspection\/service. Charging only for the part 138.80 ex vat.<\/p>

15\/01\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>

17\/01\/2024 16:10 (sandra)<\/b>emailed for access for 18th <\/p>

17\/01\/2024 16:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/01\/2024 16:34 (sandra)<\/b>18th to fit shower part with keys <\/p>

18\/01\/2024 19:20 (michaelk)<\/b>Attended site to replace the two-way diverter cartridge to the right hand (main shower head) shower in the bathroom. Completed work and tested the shower on completion, leaving the shower in full working order. 2hrs labour plus parts, total 189 ex vat.<\/p>

19\/01\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59000","activity_ticket_id":"55515","ticket_reference":"HDT56600","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"access hatch to be installed under sink in bathroom","ticket_address_1":"Flat 4 ","ticket_address_2":"35 Neal Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PR","cs_address_1":"Flat 4 ","cs_id":"2865","cs_address_2":"35 Neal Street ","cs_town":"London ","cs_postcode":"WC2H 9PR","ticket_client_site":"2865","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/24","activity_end":"2024-04-02 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68379","activity_notes":"access hatch to be installed under sink in bathroom","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2024 16:12 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:13 (sandra)<\/b>waiting on access and measurements<\/p>

08\/01\/2024 10:57 (sandra)<\/b>Can you please put this on hold? - Hoho<\/p>

11\/01\/2024 09:55 (sandra)<\/b>still on hold <\/p>

18\/01\/2024 10:52 (sandra)<\/b>(Placed On Hold) client wants bathroom wall retiled and hatch is part of this. quote needed for this area <\/p>

27\/03\/2024 12:01 (sandra)<\/b>(Ticket Closed)<\/p>

10\/04\/2024 11:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/04\/2024 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59001","activity_ticket_id":"55504","ticket_reference":"HDT56589","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"washing machine is leaking ","ticket_address_1":"Flat 1","ticket_address_2":"36-38 West Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"wc2h 9nb","cs_address_1":"Flat 1","cs_id":"2868","cs_address_2":"36-38 West Street ","cs_town":"London ","cs_postcode":"wc2h 9nb","ticket_client_site":"2868","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/24","activity_end":"2024-01-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68380","activity_notes":"Access for repairaid for 36 West Street between 10 - 2pm on 10th Jan ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 15:00 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:19 (sandra)<\/b>Wednesday, 10th of Jan between 10 and 2pm.waiting on confirmation <\/p>

05\/01\/2024 16:51 (sandra)<\/b>confirmed with keys <\/p>

10\/01\/2024 14:35 (roy)<\/b>With Repair Aid<\/p>

11\/01\/2024 10:52 (sandra)<\/b>door seal on order <\/p>

22\/01\/2024 12:04 (sandra)<\/b>chased for ETA of part<\/p>

22\/01\/2024 15:09 (sandra)<\/b>booked 25th Thursday 12 - 4pm <\/p>

25\/01\/2024 19:43 (roy)<\/b>With Repair Aid.Door seal replaced<\/p>

26\/01\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59002","activity_ticket_id":"55516","ticket_reference":"HDT56601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water and defective shower head:","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/24","activity_end":"2024-01-07 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68381","activity_notes":"No hot water and defective shower head:","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2024 15:15 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 05:37 (roy)<\/b>Flow switch fault on boiler but reset and all ok.Reset hot water element and working ok.Shower valve needs replacing as water letting by. Shut off supply to shower<\/p>

08\/01\/2024 09:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59003","activity_ticket_id":"55517","ticket_reference":"HDT56602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Crack to wall:","ticket_address_1":"Flat 5","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 5","cs_id":"2627","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"2627","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/24","activity_end":"2024-01-07 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68382","activity_notes":"Crack to wall: there is a large crack in flat 5's bedroom wall. advised the crack is getting larger.this happened overnight as when they went back to sleep there wasnt a crack ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2024 15:17 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 05:34 (roy)<\/b>Plaster coming away from wall.Made safe but area needs to be removed and replastered <\/p>

08\/01\/2024 09:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59004","activity_ticket_id":"55518","ticket_reference":"HDT56603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof Leak:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Banana Tree","cs_id":"2873","cs_address_2":"34 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2873","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/24","activity_end":"2024-01-07 15:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68383","activity_notes":"Roof Leak: Hello Roy, Many thanks for your time on the phone earlier , we have an issue with water leak at Banana Tree at 34 Wellington Street. As mentioned over the phone I have a limited knowledge of the site , however I have been told that water leaks form the roof skylight, water constantly pours down to the unit, hence I am assuming rainwater must have been captured in the area and leaks down to the unit, but I would appreciate if you could make your way there to assist. Please feel to call me once to you get there Keys are available via our Newport Security 51-79 Charing Cross Road, London WC2H 0NE copied to this email. I have already made our tenant aware of your visit.Kindly give me a call once you get there. ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2024 15:24 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 05:32 (roy)<\/b>Leak when it rains.Flow to outlet is incorrect.Checked outlet and cleared water.NTR to repair areas on roof<\/p>

08\/01\/2024 09:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59005","activity_ticket_id":"55519","ticket_reference":"HDT56604","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leaking radiator valve:","ticket_address_1":"Flat 44","ticket_address_2":"105 Hallam Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 44","cs_id":"2874","cs_address_2":"105 Hallam Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2874","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/24","activity_end":"2024-01-07 20:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68384","activity_notes":"Leaking radiator valve:","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2024 20:19 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 05:30 (roy)<\/b>Leaking rad valve.Unable to remove.Shut off return side and tried to source shut off valves but communal boiler and no access.Contained leak Reported back to management <\/p>

08\/01\/2024 08:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59006","activity_ticket_id":"55520","ticket_reference":"HDT56605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/24","activity_end":"2024-01-07 20:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68385","activity_notes":"No heating or hot water","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2024 20:45 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 05:28 (roy)<\/b>No power to electric boiler.Found source of power and resetAll ok<\/p>

08\/01\/2024 08:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59007","activity_ticket_id":"55521","ticket_reference":"HDT56606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56601 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/01\/24","activity_end":"2024-01-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68386","activity_notes":"HDT56601 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2024 09:00 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 09:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59008","activity_ticket_id":"55522","ticket_reference":"HDT56607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56602 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2627","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"2627","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/24","activity_end":"2024-01-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68387","activity_notes":"HDT56602 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2024 09:02 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 09:17 (sandra)<\/b>access required. <\/p>

08\/01\/2024 09:17 (sandra)<\/b>requested <\/p>

08\/01\/2024 09:59 (sandra)<\/b>requested access <\/p>

08\/01\/2024 16:05 (sandra)<\/b>Tina wants a quote for repairs <\/p>

08\/01\/2024 16:06 (sandra)<\/b>access booked for 9th with keys <\/p>

09\/01\/2024 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59009","activity_ticket_id":"55523","ticket_reference":"HDT56608","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/24","activity_end":"2024-01-09 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68388","activity_notes":"Gas compliance and plumbing checks with keys on 9th ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 09:27 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 09:28 (sandra)<\/b>access requested for 9th as cert runs out on 10th. Awaiting confirmation <\/p>

08\/01\/2024 10:38 (sandra)<\/b>keys on 9th <\/p>

09\/01\/2024 15:59 (michaelk)<\/b>Completed gas certificate and plumbing check. 85<\/p>

09\/01\/2024 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59010","activity_ticket_id":"55524","ticket_reference":"HDT56609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/15992 - redecoration ","ticket_address_1":"Flat 1A","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1A","cs_id":"2871","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2871","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/01\/24","activity_end":"2024-01-11 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68389","activity_notes":"redecoration new tenant moves in W\/c 15th ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 11:50 (sandra)<\/b>new tenant moves in w\/c 15th <\/p>

16\/01\/2024 08:46 (dean)<\/b>Done 390.00<\/p>

16\/01\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59011","activity_ticket_id":"55525","ticket_reference":"HDT56610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/24","activity_end":"2024-01-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68390","activity_notes":"no heating #TODAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 13:27 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 13:29 (sandra)<\/b>Today with keys <\/p>

09\/01\/2024 07:23 (michaelk)<\/b>Attended site to reported heating callout. Traced the problem to an e3 error caused by the manifold actuators not opening. Resolved the fault and left the heating in full working order. 2hrs labour 105<\/p>

09\/01\/2024 08:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59012","activity_ticket_id":"55412","ticket_reference":"HDT56497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dehumidifier to be placed in the living room ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/24","activity_end":"2024-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68391","activity_notes":"dehumidifier to be placed in the living room WITH TENANT TUESDAY AT 10AM ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2023 14:10 (System)<\/b>Ticket Created<\/p>

20\/12\/2023 12:27 (sandra)<\/b>booked for 20th and to get a bucket for the tenant also <\/p>

20\/12\/2023 12:47 (roy)<\/b>Pick up and set up dehumidifier in flat.Purchased large bucket<\/p>

20\/12\/2023 14:20 (sandra)<\/b>on hire until client notifies us to pick it up <\/p>

02\/01\/2024 14:53 (sandra)<\/b>emailed client on dehumidifier being returned <\/p>

08\/01\/2024 11:35 (sandra)<\/b>chased as was still too wet on 2nd <\/p>

08\/01\/2024 13:54 (sandra)<\/b>TUESDAY 10AM WITH TENANT <\/p>

09\/01\/2024 13:01 (travis)<\/b>Collection and return of dehumidifier.<\/p>

09\/01\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59013","activity_ticket_id":"55526","ticket_reference":"HDT56611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cupboard edging has come off again can we have a more permanent solution ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/24","activity_end":"2024-01-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68392","activity_notes":"cupboard edging has come off again can we have a more permanent solution TENANT HOME TO PROVIDE ACCESS THIS MORNING ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 14:22 (System)<\/b>Ticket Created<\/p>

08\/01\/2024 14:23 (sandra)<\/b>waiting on confirmation of 8am on Tuesday with tenant <\/p>

09\/01\/2024 08:53 (sandra)<\/b>Tenant home to provide access <\/p>

09\/01\/2024 13:02 (travis)<\/b>Repairs to kitchen cupboards doors.<\/p>

09\/01\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59014","activity_ticket_id":"55509","ticket_reference":"HDT56594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/24","activity_end":"2024-01-15 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68393","activity_notes":"BOOKED WITH TENANT MONDAY 15THTO REMOVE CABINET AND QUOTE FOR REPAIRS AS NEW CABINET MEASURES 1200 WIDTH X 650 HEIGHT X 110 DEPTH","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:22 (travis)<\/b>Attended and taken details of works required,Dimmer modules in living room faulty, photos attached,Wardrobe led light sensor is faulty, coming on irratically,Fridge light cover is missing\/broken but I think the fridge thermostat has broken which would explain why the fridge is full of water droplets, Lillian to decide if a new fridge is required, photos\/details attached,Bathroom cabinet beyond repair, details attached,X1 mirrored unit is w600mmH870mm, depth 170mm,If replacement of both is required the overall width is 1200mm.<\/p>

05\/01\/2024 16:47 (sandra)<\/b>book alan and travis to remove bathroom cabinet and electrics before we quote to replace with new and make good wall as original cabinet is larger <\/p>

08\/01\/2024 13:32 (sandra)<\/b>access requested for Tuesday both Alan and Travis to remove cabinet and quote to fit new and make good once we know what is behind the cabinet <\/p>

11\/01\/2024 10:21 (sandra)<\/b>rebooked for Monday 15th and awaiting confirmation <\/p>

11\/01\/2024 12:42 (sandra)<\/b>Confirmed with tenant Monday 15th<\/p>

12\/01\/2024 14:11 (travis)<\/b>Refitted bedroom door handles using new grub screws,Measured for black out blind in bedroom two.Blind details for quote are,W 850mm,Drop 550mm,Black out roller blind in grey.<\/p>

15\/01\/2024 13:37 (travis)<\/b>Removed X2 bathroom cabinets with mirrored doors,made good damaged ceiling and filled ready for decoration, disposal of old cabinets,Decoration required.<\/p>

15\/01\/2024 15:18 (alan)<\/b>Disconnected lights and shaver socket in bathroom cabinet <\/p>

23\/01\/2024 10:15 (sandra)<\/b>emailed decorating for 25th - waiting on response <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done <\/p>

29\/01\/2024 14:47 (michael)<\/b>(Ticket Closed)<\/p>

07\/03\/2024 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 15:37 (sandra)<\/b>Alan ordered dimmer switches <\/p>

07\/03\/2024 15:54 (sandra)<\/b>Dean to paint wall where the cabinet is to be fitted once dry. Leak repaired on 7\/3 will take two weeks to dry.<\/p>

14\/03\/2024 16:23 (sandra)<\/b>Dean booked to paint wall for cabinet that should be now dry. <\/p>

15\/03\/2024 14:44 (sandra)<\/b>emailed for 19th awaiting confirmation <\/p>

19\/03\/2024 12:21 (dean)<\/b>Done 60.00<\/p>

19\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59015","activity_ticket_id":"55527","ticket_reference":"HDT56612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pressure and inconsistent temperature ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/24","activity_end":"2024-01-09 08:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68394","activity_notes":"water pressure and inconsistent temperature TENANT IS HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2024 08:56 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 08:56 (sandra)<\/b>awaiting access <\/p>

09\/01\/2024 11:00 (sandra)<\/b>Tenant home for access <\/p>

09\/01\/2024 15:58 (michaelk)<\/b>Attended site to investigate reported hws temperature and pressure. Checked the mains pumps which were operating correctly. The temperature was checked at the basin which was consistent and the tenant reported that the fluctuations were from the shower. A replacement thermostatic cartridge is recommended which will be quoted. 2hrs labour 105<\/p>

09\/01\/2024 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59016","activity_ticket_id":"55528","ticket_reference":"HDT56613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has reported bathroom door handle has come off","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"927","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"927","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/24","activity_end":"2024-01-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68395","activity_notes":"tenant has reported bathroom door handle has come offCOLLECT KEYS FOR ACCESS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2024 09:24 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 12:25 (sandra)<\/b>KEYS FOR ACCESS <\/p>

09\/01\/2024 13:41 (travis)<\/b>Bathroom door handles fitted.<\/p>

09\/01\/2024 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59017","activity_ticket_id":"55529","ticket_reference":"HDT56614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15984 - Painting of bollards - For Wardour Street and Gerrard Street\/Macclesfield Street only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/01\/24","activity_end":"2024-01-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68396","activity_notes":"Painting of bollards - For Wardour Street and Gerrard Street\/Macclesfield Street only ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 10:13 (sandra)<\/b>weekend work <\/p>

29\/01\/2024 07:45 (dean)<\/b>Done <\/p>

29\/01\/2024 14:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59018","activity_ticket_id":"55530","ticket_reference":"HDT56615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge has stopped cooling ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/01\/24","activity_end":"2024-01-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68397","activity_notes":"fridge has stopped cooling ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2024 11:22 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 11:22 (sandra)<\/b>emailed RA for appointment <\/p>

09\/01\/2024 12:46 (sandra)<\/b>Thursday 11th waiting on confirmation of tenant or keys <\/p>

11\/01\/2024 10:57 (sandra)<\/b>keys but tenant may be in<\/p>

11\/01\/2024 16:22 (roy)<\/b>With Repair AidLeaking gas. Fridge not working <\/p>

12\/01\/2024 11:44 (sandra)<\/b>emailed for update <\/p>

15\/01\/2024 09:34 (sandra)<\/b>faulty part awaiting report <\/p>

15\/01\/2024 11:22 (sandra)<\/b>beyond repair. quote to replace <\/p>

16\/01\/2024 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59019","activity_ticket_id":"55531","ticket_reference":"HDT56616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/24","activity_end":"2024-01-19 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68398","activity_notes":"Full Gas compliance testing with PAT 11 O\/C FRIDAY 19TH WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2024 11:24 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 11:26 (sandra)<\/b>emailed for access on Thursday 11th at 8am <\/p>

09\/01\/2024 16:53 (sandra)<\/b>booked 11th at 11 am <\/p>

11\/01\/2024 16:42 (sandra)<\/b>TENANT NOT IN NEEDS TO BE RESCHEDULED <\/p>

11\/01\/2024 16:45 (sandra)<\/b>Monday 15th awaiting confirmation <\/p>

16\/01\/2024 11:46 (sandra)<\/b>Friday 11am.Please book this in. The tenant will provide access.<\/p>

22\/01\/2024 11:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

22\/01\/2024 13:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59020","activity_ticket_id":"55532","ticket_reference":"HDT56617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/01\/24","activity_end":"2024-01-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68399","activity_notes":"washer\/dryer not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2024 12:37 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 12:37 (sandra)<\/b>dryer not working <\/p>

09\/01\/2024 12:38 (sandra)<\/b>emailed RA for appointment <\/p>

09\/01\/2024 14:08 (sandra)<\/b>Thursday 12 - 4pm waiting on confirmation of keys or tenant <\/p>

10\/01\/2024 16:25 (sandra)<\/b>phone Lilian 30 minutes before for access <\/p>

12\/01\/2024 11:44 (sandra)<\/b>emailed for update <\/p>

15\/01\/2024 09:33 (sandra)<\/b>appliance is repaired unblocked and filter cleared <\/p>

16\/01\/2024 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59021","activity_ticket_id":"55533","ticket_reference":"HDT56618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/24","activity_end":"2024-01-12 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68400","activity_notes":"list of works:panel on cupboard to be replaced - basement wall panel is coming off next to main entrance - ground floor door do not close may be hinges - basement PICTURES SENT SEPARATELY ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2024 12:41 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 12:41 (sandra)<\/b>COMMON PARTS WITH KEYS <\/p>

09\/01\/2024 15:37 (travis)<\/b>Overhaul basement fire door,Refitted basement boxing in.Will return to repair G\/F panel.<\/p>

11\/01\/2024 09:59 (sandra)<\/b>booked for 12th <\/p>

12\/01\/2024 08:54 (travis)<\/b>Refitted timber wall section back into place.<\/p>

12\/01\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59022","activity_ticket_id":"55530","ticket_reference":"HDT56615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge has stopped cooling ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/24","activity_end":"2024-01-11 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68401","activity_notes":"keys for repairaid 10 - 2pm Thursday 11th ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2024 11:22 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 11:22 (sandra)<\/b>emailed RA for appointment <\/p>

09\/01\/2024 12:46 (sandra)<\/b>Thursday 11th waiting on confirmation of tenant or keys <\/p>

11\/01\/2024 10:57 (sandra)<\/b>keys but tenant may be in<\/p>

11\/01\/2024 16:22 (roy)<\/b>With Repair AidLeaking gas. Fridge not working <\/p>

12\/01\/2024 11:44 (sandra)<\/b>emailed for update <\/p>

15\/01\/2024 09:34 (sandra)<\/b>faulty part awaiting report <\/p>

15\/01\/2024 11:22 (sandra)<\/b>beyond repair. quote to replace <\/p>

16\/01\/2024 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59023","activity_ticket_id":"55534","ticket_reference":"HDT56619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light fitting loose ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/24","activity_end":"2024-01-10 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68402","activity_notes":"light fitting loose WITH KEYS the light fitting which was already loose has come out of the ceiling and is now hanging from the wires. Ive taken off the shade to make it lighter. Its not a hazard and its safe so its not urgent.I changed the ceiling lightbulb on the third light fitting outside the toilet but this is not working properly. It works randomly so not all the time.","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2024 14:11 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 14:11 (sandra)<\/b>WITH KEYS <\/p>

09\/01\/2024 16:55 (sandra)<\/b>10th with keys <\/p>

11\/01\/2024 07:20 (alan)<\/b>Replace 2 faulty light fittings in the hallway <\/p>

11\/01\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59024","activity_ticket_id":"55535","ticket_reference":"HDT56620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from sink in bathroom ","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/24","activity_end":"2024-01-10 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68403","activity_notes":"leak from the sink in the bathroomthe sink wont drainthe sink is leaking from underneath from pipe work and is rotting the wood underneathKEYS FOR WEDNESDAY 11 - 3","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2024 14:19 (System)<\/b>Ticket Created<\/p>

09\/01\/2024 14:21 (sandra)<\/b>waiting on access <\/p>

09\/01\/2024 16:51 (sandra)<\/b>Wednesday with keys 11 - 3 <\/p>

11\/01\/2024 07:09 (iain)<\/b>No blokage or leak found.Possibly wrong address.<\/p>

11\/01\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59025","activity_ticket_id":"55511","ticket_reference":"HDT56596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is leaking and boiler needs a flo switch ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/24","activity_end":"2024-01-19 21:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68404","activity_notes":"Looked at the boiler which was also reported and found that the boiler requires a flow sensor. This part has been ordered and will be replaced asap","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 10:58 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:59 (sandra)<\/b>Please if you send someone can you please ask them to keep us updated at 07398481750<\/p>

05\/01\/2024 15:55 (iain)<\/b>Photos attached.<\/p>

05\/01\/2024 16:04 (sandra)<\/b>pictures sent to MK to source cartridge\/valve <\/p>

08\/01\/2024 09:08 (sandra)<\/b>access requested <\/p>

08\/01\/2024 10:15 (sandra)<\/b>waiting on confirmation for Tuesday <\/p>

08\/01\/2024 14:25 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

09\/01\/2024 16:13 (michaelk)<\/b>Attended site to investigate and identify the leaking shower diverter. The part will be sourced and quoted.Looked at the boiler which was also reported and found that the boiler requires a flow sensor. This part has been ordered and will be replaced asap.Note; the required part unfortunately isn't linked to the recent ignition problems. 2hrs labour 105<\/p>

09\/01\/2024 16:53 (sandra)<\/b>flo switch is on order <\/p>

15\/01\/2024 08:13 (michaelk)<\/b>Carried out gas flow meter repair whilst completing the inspection\/service. Charging only for the part 138.80 ex vat.<\/p>

15\/01\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>

17\/01\/2024 16:10 (sandra)<\/b>emailed for access for 18th <\/p>

17\/01\/2024 16:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/01\/2024 16:34 (sandra)<\/b>18th to fit shower part with keys <\/p>

18\/01\/2024 19:20 (michaelk)<\/b>Attended site to replace the two-way diverter cartridge to the right hand (main shower head) shower in the bathroom. Completed work and tested the shower on completion, leaving the shower in full working order. 2hrs labour plus parts, total 189 ex vat.<\/p>

19\/01\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59026","activity_ticket_id":"55536","ticket_reference":"HDT56621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance minus PAT testing - For Friday 12th January 2024","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/24","activity_end":"2024-01-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68405","activity_notes":"To carry out full gas compliance minus PAT testing - For Friday 12th January 2024","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 09:34 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 08:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/01\/2024 08:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59027","activity_ticket_id":"55537","ticket_reference":"HDT56622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance minus PAT testing - For Friday 12th January 2024","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2LZ","cs_address_1":"Flat 1","cs_id":"721","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"721","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/24","activity_end":"2024-01-12 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68406","activity_notes":"To carry out full gas compliance minus PAT testing - For Friday 12th January 2024","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 09:36 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 08:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/01\/2024 08:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59028","activity_ticket_id":"55538","ticket_reference":"HDT56623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance minus PAT testing - For Tuesday 16th January from 10am - tenant will give access but take keys just in case ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"39","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"39","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/24","activity_end":"2024-01-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68407","activity_notes":"To carry out full gas compliance minus PAT testing -For Tuesday 16th January from 10am - tenant will give access but take keys just in case ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 09:38 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 08:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/01\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59029","activity_ticket_id":"55539","ticket_reference":"HDT56624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door issues ","ticket_address_1":"Central Cross.","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Central Cross.","cs_id":"2858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2858","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/01\/24","activity_end":"2024-01-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68408","activity_notes":"door issues:the G12 door is loose and not closing properly. The G7 door is loose and not closing properly.Next, there is a hole in the wall in Service Corridor 2.Please see Shaun at security upon arrival and he should be able to advise further on the works. ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 09:52 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 07:12 (iain)<\/b>Overhauled doors and filled hole.<\/p>

11\/01\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59030","activity_ticket_id":"55540","ticket_reference":"HDT56625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance minus PAT testing - For Friday 12th January 2024","ticket_address_1":"Flat 3","ticket_address_2":"18 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2LZ","cs_address_1":"Flat 3","cs_id":"37","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"37","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/24","activity_end":"2024-01-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68409","activity_notes":"To carry out full gas compliance minus PAT testing - For Friday 12th January 2024","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 09:55 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 08:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/01\/2024 08:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59031","activity_ticket_id":"55541","ticket_reference":"HDT56626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance minus PAT testing - For Friday 12th January 2024","ticket_address_1":"Flat 4","ticket_address_2":"18 Charlotte Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2LZ","cs_address_1":"Flat 4","cs_id":"38","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"38","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/24","activity_end":"2024-01-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68410","activity_notes":"To carry out full gas compliance minus PAT testing - For Friday 12th January 2024","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 09:58 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 08:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/01\/2024 08:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59032","activity_ticket_id":"55542","ticket_reference":"HDT56627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68411","activity_notes":"Gas compliance testing is now with PATTUESDAY BETWEEN 11 - 3PM Please call 44 (0) 330 0240 102 30 mins prior arrival someone will attend to give access ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 10:18 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 11:20 (sandra)<\/b>booked Tuesday 11 - 3pm 16th<\/p>

11\/01\/2024 10:03 (sandra)<\/b>PAT test now with the Gas testing as it is on the same day.Tuesday 16th<\/p>

18\/01\/2024 07:10 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/01\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59033","activity_ticket_id":"55543","ticket_reference":"HDT56628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15993 - Replacement bath panel ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/24","activity_end":"2024-01-31 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68412","activity_notes":"Replacement bath panel Please inform the engineer to remove all moldy\/dirty seals and apply new seals in the bathroom areas.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2024 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59034","activity_ticket_id":"55544","ticket_reference":"HDT56629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15985 - replacement track to wardrobes","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/04\/24","activity_end":"2024-04-18 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68413","activity_notes":"replacement track to wardrobes","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2024 10:39 (sandra)<\/b>emailed company <\/p>

11\/01\/2024 12:25 (sandra)<\/b>sent measurements of Track to Tony Hardy with picture. Awaiting date to attend. <\/p>

18\/01\/2024 12:07 (sandra)<\/b>waiting on Tina to send dates. From 22nd <\/p>

23\/01\/2024 09:46 (sandra)<\/b>chased Tina for dates <\/p>

23\/01\/2024 10:34 (sandra)<\/b>access after the 17th awaiting date from contractor <\/p>

31\/01\/2024 12:27 (sandra)<\/b>chased for dates after 17th Feb <\/p>

13\/02\/2024 11:10 (sandra)<\/b>chased for dates <\/p>

13\/02\/2024 11:42 (sandra)<\/b>emailed for 19th February. Waiting to hear back from Tina to confirm <\/p>

14\/02\/2024 12:41 (sandra)<\/b>19th not available. Emailed company for further dates 2 weeks in advance <\/p>

27\/02\/2024 14:51 (sandra)<\/b>chased supplier for more dates to fit tracks <\/p>

28\/02\/2024 16:39 (sandra)<\/b>emailed Holly for a couple of dates to attend. <\/p>

07\/03\/2024 11:35 (sandra)<\/b>Holly is going to find out some dates to carry out the works <\/p>

14\/03\/2024 16:34 (sandra)<\/b>emailed Holly, Hoho and Angela to give me some dates for installation <\/p>

22\/03\/2024 09:52 (sandra)<\/b>Tuesday 2nd between 11-3pm Thursday 18th between 11-3pm Friday 19th between 11 -3pm Monday 22nd between 11-3pm <\/p>

22\/03\/2024 09:54 (sandra)<\/b>dates sent to contractor for replacement track. Waiting for date confirmation <\/p>

22\/03\/2024 15:20 (jane)<\/b>Arranging dates with contractor and client <\/p>

26\/03\/2024 16:18 (sandra)<\/b>sent dates to contractor and waiting on a reply<\/p>

27\/03\/2024 10:21 (sandra)<\/b>need more than 4 hours so I have emailed to ask if we can run over on any of the dates <\/p>

03\/04\/2024 14:11 (sandra)<\/b>emailed again to ask if we can run over the four hours they have given us. awaiting confirmation before I can book the works with the contractor <\/p>

04\/04\/2024 16:41 (sandra)<\/b>booked for 18th April from 11 am to finish.<\/p>

19\/04\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59035","activity_ticket_id":"55545","ticket_reference":"HDT56630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"look at the heating system. Although, the thermostat is set to have the heating on all the time, the flat is still too cold and the radiators are warm, rather than hot","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/24","activity_end":"2024-01-12 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68414","activity_notes":"look at the heating system. Although, the thermostat is set to have the heating on all the time, the flat is still too cold and the radiators are warm, rather than hotCOLLECT KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 11:13 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 11:14 (sandra)<\/b>waiting on access <\/p>

11\/01\/2024 16:41 (sandra)<\/b>WITH KEYS <\/p>

15\/01\/2024 08:10 (michaelk)<\/b>Attended site to investigate the report of low radiator temperatures. Increased the boiler setpoint to 70c and allowed the system to reach normal working temperature. Checked each radiator for Increased performance and left in full working order. 2hrs labour 105<\/p>

15\/01\/2024 08:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59036","activity_ticket_id":"55546","ticket_reference":"HDT56631","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"bedroom light\/transformer not working ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/24","activity_end":"2024-01-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68415","activity_notes":"bedroom light\/transformer not working Thursday after 12.30 with tenant ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 14:07 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 14:25 (sandra)<\/b>Thursday after 12.30 with tennant<\/p>

12\/01\/2024 04:50 (alan)<\/b>Look at light not working in bedroom 1 LED fitting found to be faulty due to fittings being discontinued quote to replace <\/p>

12\/01\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59037","activity_ticket_id":"55547","ticket_reference":"HDT56632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15959 - Redecoration and maintenance works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"2878","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2878","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/01\/24","activity_end":"2024-01-30 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68416","activity_notes":"Decoration Client wants the works started on 29th January and be completed new tenant moves in on 5th FebTo allow for a decorating team to attend the above site and carry out all necessary protection works as required.To carry out preparation works, touch up and apply 1No full coat throughout flat inclusive of full redecoration to windows as directed Remove all protection works and clean site on completion.","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2024 15:03 (jane)<\/b>Works need to start on 29th January - New tenant moves in on 5th February <\/p>

23\/01\/2024 10:18 (sandra)<\/b>decorating starts on 30th <\/p>

26\/01\/2024 10:07 (sandra)<\/b>29TH COLLECT KEYS <\/p>

30\/01\/2024 15:30 (iain)<\/b>ITC's and quoted works<\/p>

31\/01\/2024 14:13 (iain)<\/b>ITC's.<\/p>

31\/01\/2024 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59038","activity_ticket_id":"55548","ticket_reference":"HDT56633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15993 - Replacement bath panel ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/01\/24","activity_end":"2024-01-19 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68417","activity_notes":"Replacement bath panel with keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:55 (sandra)<\/b>with keys for access <\/p>

19\/01\/2024 14:46 (iain)<\/b>Bath panel.<\/p>

19\/01\/2024 15:29 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 12:03 (sandra)<\/b>CONFIRMED WITH KEYS FOR 26TH <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done<\/p>

29\/01\/2024 14:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59039","activity_ticket_id":"55549","ticket_reference":"HDT56634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15994 - Replacement bath panel ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/24","activity_end":"2024-01-18 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68418","activity_notes":"Replacement bath panel ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:56 (sandra)<\/b>with keys for access <\/p>

19\/01\/2024 09:19 (iain)<\/b>Bath panel.<\/p>

19\/01\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 11:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 12:00 (sandra)<\/b>collect keys <\/p>

24\/01\/2024 12:03 (sandra)<\/b>26TH<\/p>

29\/01\/2024 07:44 (dean)<\/b>Done <\/p>

29\/01\/2024 14:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59040","activity_ticket_id":"55547","ticket_reference":"HDT56632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15959 - Redecoration and maintenance works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 23 Charlotte Street ","cs_id":"2878","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2878","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/24","activity_end":"2024-01-30 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68419","activity_notes":"Maintenance COLLECT KEYS Works need to start on 29th January - New tenant moves in on 5th February To carry out all necessary Inter-tenancy checks inclusive of Reinstatement of internal perko door closerReplacement of grouts and mastic seals to bathroom Replacement shower screen seals ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 15:03 (jane)<\/b>Works need to start on 29th January - New tenant moves in on 5th February <\/p>

23\/01\/2024 10:18 (sandra)<\/b>decorating starts on 30th <\/p>

26\/01\/2024 10:07 (sandra)<\/b>29TH COLLECT KEYS <\/p>

30\/01\/2024 15:30 (iain)<\/b>ITC's and quoted works<\/p>

31\/01\/2024 14:13 (iain)<\/b>ITC's.<\/p>

31\/01\/2024 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59041","activity_ticket_id":"55550","ticket_reference":"HDT56635","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"List of works for Friday 12th January - Office opening hours ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68420","activity_notes":"List of works for Friday 12th January - Office opening hours some radiators that arent working. Would it be possible to get someone around to the office to have a look. ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 15:11 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 15:13 (jane)<\/b>Attending on Friday 12th January <\/p>

12\/01\/2024 11:11 (travis)<\/b>Roof flashing repairs and rubbish removal.<\/p>

17\/01\/2024 08:36 (michaelk)<\/b>Attended site to investigate radiator temperatures to certain areas. When tested, the thermostatic heads were closing down the valves when they should be fully open. The complete system is made up of various different trv's, which I think has caused the wrong heads to be fitted to the wrong valves. I have left the heads off of the radiators in both toilets and 1 x radiator in the meeting room, which has allowed the radiators to work. I would recommend replacing\/upgrading all the trv's in the offices, as we will need to drain down the system which will be more cost effective in the long run. 2hrs labour 105.<\/p>

17\/01\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59042","activity_ticket_id":"55550","ticket_reference":"HDT56635","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"List of works for Friday 12th January - Office opening hours ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/24","activity_end":"2024-01-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68421","activity_notes":"List of works for Friday 12th January - Office opening hours We have a few issues at the office Leak from roof needs investigating We also need to arrange the removal of an old office chair and a box of picture frames. Could that also be arranged.","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 15:11 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 15:13 (jane)<\/b>Attending on Friday 12th January <\/p>

12\/01\/2024 11:11 (travis)<\/b>Roof flashing repairs and rubbish removal.<\/p>

17\/01\/2024 08:36 (michaelk)<\/b>Attended site to investigate radiator temperatures to certain areas. When tested, the thermostatic heads were closing down the valves when they should be fully open. The complete system is made up of various different trv's, which I think has caused the wrong heads to be fitted to the wrong valves. I have left the heads off of the radiators in both toilets and 1 x radiator in the meeting room, which has allowed the radiators to work. I would recommend replacing\/upgrading all the trv's in the offices, as we will need to drain down the system which will be more cost effective in the long run. 2hrs labour 105.<\/p>

17\/01\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59043","activity_ticket_id":"55551","ticket_reference":"HDT56636","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"drain cleaning including gutters and gulleys","ticket_address_1":"19\/28 Devonshire Close","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"19\/28 Devonshire Close","cs_id":"2876","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2876","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/24","activity_end":"2024-01-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68422","activity_notes":"drain cleaning including gutters and gulleys","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2024 15:18 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 15:20 (sandra)<\/b>access requested for 16th Tuesday at 8am <\/p>

11\/01\/2024 10:16 (sandra)<\/b>preliminarily booked for 24th Jan <\/p>

11\/01\/2024 12:22 (sandra)<\/b>tenant cant make 24th asked for the 25th <\/p>

11\/01\/2024 13:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59044","activity_ticket_id":"55553","ticket_reference":"HDT56638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68423","activity_notes":"list of works: MONDAY 15TH 11 - 4PM TENANT TO PROVIDE ACCESS shower head needs replacing timer clock on boiler needs to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 16:13 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 16:19 (sandra)<\/b>THURSDAY 18TH 11 - 4PM <\/p>

11\/01\/2024 11:21 (sandra)<\/b>RESCHEDULED FOR MONDAY 15TH <\/p>

11\/01\/2024 12:27 (sandra)<\/b>BOOKED FOR BOTH ON MONDAY 15TH 11 - 4PM WITH TENANT TO PROVIDE ACCESS <\/p>

15\/01\/2024 15:18 (alan)<\/b>Alter hight of kitchen lights and replace broken lamp holder in kitchen light fitting <\/p>

18\/01\/2024 07:09 (michaelk)<\/b>Attended site to install new wireless heating controller and new 250mm shower head. Completed work and left fully operational. 3hrs labour plus parts, total 366.45 ex vat.<\/p>

18\/01\/2024 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59045","activity_ticket_id":"55553","ticket_reference":"HDT56638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/24","activity_end":"2024-01-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68424","activity_notes":"list of works: MONDAY 15TH 11 - 4PM TENANT TO PROVIDE ACCESS Bedroom living room and kitchen lights need to be replaced - tenant providing own lamps","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 16:13 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 16:19 (sandra)<\/b>THURSDAY 18TH 11 - 4PM <\/p>

11\/01\/2024 11:21 (sandra)<\/b>RESCHEDULED FOR MONDAY 15TH <\/p>

11\/01\/2024 12:27 (sandra)<\/b>BOOKED FOR BOTH ON MONDAY 15TH 11 - 4PM WITH TENANT TO PROVIDE ACCESS <\/p>

15\/01\/2024 15:18 (alan)<\/b>Alter hight of kitchen lights and replace broken lamp holder in kitchen light fitting <\/p>

18\/01\/2024 07:09 (michaelk)<\/b>Attended site to install new wireless heating controller and new 250mm shower head. Completed work and left fully operational. 3hrs labour plus parts, total 366.45 ex vat.<\/p>

18\/01\/2024 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59046","activity_ticket_id":"55554","ticket_reference":"HDT56639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer has stopped working ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/01\/24","activity_end":"2024-01-17 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68425","activity_notes":"washer\/dryer has stopped working ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2024 16:26 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 16:26 (sandra)<\/b>waiting on appointment <\/p>

11\/01\/2024 11:24 (sandra)<\/b>17th 10 - 2. just waiting on confirmation on tenant or keys <\/p>

12\/01\/2024 10:13 (sandra)<\/b>keys but tenant may be home <\/p>

17\/01\/2024 14:22 (roy)<\/b>With Repair Aid<\/p>

17\/01\/2024 16:51 (sandra)<\/b>emailed for update <\/p>

18\/01\/2024 10:32 (jane)<\/b>Faulty part required, awaiting cost <\/p>

22\/01\/2024 12:05 (sandra)<\/b>this can be closed down as the FM has gone with a new machine <\/p>

23\/01\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59047","activity_ticket_id":"55555","ticket_reference":"HDT56640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind is stuck in the bedroom ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/01\/24","activity_end":"2024-01-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68426","activity_notes":"blind is stuck in the bedroom tenant will be home at 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 16:32 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 16:33 (sandra)<\/b>waiting on access <\/p>

11\/01\/2024 09:38 (sandra)<\/b>emailed for access <\/p>

11\/01\/2024 11:43 (sandra)<\/b>tenant home at 2pm <\/p>

12\/01\/2024 12:00 (iain)<\/b>Repair to blinds.<\/p>

12\/01\/2024 12:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59048","activity_ticket_id":"55556","ticket_reference":"HDT56641","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"no water pressure on the shower ","ticket_address_1":"Flat 1","ticket_address_2":"Neals Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DP.","cs_address_1":"Flat 1","cs_id":"2877","cs_address_2":"Neals Yard ","cs_town":"London ","cs_postcode":"WC2H 9DP.","ticket_client_site":"2877","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/24","activity_end":"2024-01-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68427","activity_notes":"no water pressure on the shower booked for thursday at 9am please ring Hoho when you get there and she will let you in pick up keys for access. security aware ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 16:58 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 17:00 (sandra)<\/b>booked for thursday at 9am please ring Hoho when you get there and she will let you in 07701300653<\/p>

11\/01\/2024 10:53 (sandra)<\/b>attended and no access given. waiting on Hoho to contact me for new appointment. no answer on phone <\/p>

11\/01\/2024 16:24 (roy)<\/b>No access into flat.Do not think I should attend to this one.RS have visited flat and can't resolve issueCounty Plumbing have visited flat, changed shower and problem still there.Tank level with flat but not sure what it feeds.Is it possible tank on roof??NTR when we have access<\/p>

17\/01\/2024 16:43 (sandra)<\/b>still no access <\/p>

24\/01\/2024 10:47 (sandra)<\/b>emailed hoho on how she wants to proceed with access <\/p>

24\/01\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59049","activity_ticket_id":"55557","ticket_reference":"HDT56642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not set up right ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/24","activity_end":"2024-01-11 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68428","activity_notes":"heating not set up right KEYS the tenants are having problem with the heating at 9a little newport street. I think that one of them may have messed with the controls. Ive told them to leave it alone. Please can you ask him to set it to come on at 6am and off at 10am then on again at 6pm to 2am","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 09:26 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 16:25 (roy)<\/b>All okSet up times on timer<\/p>

11\/01\/2024 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59050","activity_ticket_id":"55401","ticket_reference":"HDT56486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/24","activity_end":"2024-01-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68429","activity_notes":"KEYS FOR REPAIRAID ON 17TH ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 11:08 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 11:09 (sandra)<\/b>BOOKED FOR 5TH JANUARY <\/p>

05\/01\/2024 15:58 (iain)<\/b>ITC's.<\/p>

08\/01\/2024 09:20 (sandra)<\/b>dishwasher not working. waiting for appointment from RA<\/p>

08\/01\/2024 14:48 (sandra)<\/b>RA booked for Wednesday 10th 12 - 4pm awaiting confirmation and access details <\/p>

10\/01\/2024 15:26 (sandra)<\/b>Wednesday 17th jan between 10- 2pm<\/p>

10\/01\/2024 15:28 (sandra)<\/b>waiting on confirmation if tenant will be home <\/p>

11\/01\/2024 11:06 (sandra)<\/b>keys for 17th <\/p>

12\/01\/2024 10:21 (sandra)<\/b>Roy to get keys for RA on 17th <\/p>

17\/01\/2024 14:21 (roy)<\/b>With Repair Aid<\/p>

17\/01\/2024 16:51 (sandra)<\/b>emailed for update <\/p>

18\/01\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59051","activity_ticket_id":"55552","ticket_reference":"HDT56637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window and fridge door issue","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/24","activity_end":"2024-01-16 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68430","activity_notes":"KEYS BUT TENANT MAY BE HOME AFTER 1 O\/Cwindow and fridge door issueit seems that my window in my room does not close properly letting cold air inside. - refrigerator door isn't closing properly. ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 15:36 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 10:10 (sandra)<\/b>waiting on access <\/p>

11\/01\/2024 14:22 (sandra)<\/b>chased access <\/p>

15\/01\/2024 16:25 (sandra)<\/b>emailed for 16th <\/p>

16\/01\/2024 11:44 (sandra)<\/b>AFTER 1 1\/C<\/p>

16\/01\/2024 15:43 (travis)<\/b>Secondary glazing repair and fridge freezer door adjustments.<\/p>

16\/01\/2024 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59052","activity_ticket_id":"55549","ticket_reference":"HDT56634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15994 - Replacement bath panel ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/01\/24","activity_end":"2024-01-31 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68431","activity_notes":"Replacement bath panel ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2024 10:56 (sandra)<\/b>with keys for access <\/p>

19\/01\/2024 09:19 (iain)<\/b>Bath panel.<\/p>

19\/01\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 11:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 12:00 (sandra)<\/b>collect keys <\/p>

24\/01\/2024 12:03 (sandra)<\/b>26TH<\/p>

29\/01\/2024 07:44 (dean)<\/b>Done <\/p>

29\/01\/2024 14:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59053","activity_ticket_id":"55548","ticket_reference":"HDT56633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15993 - Replacement bath panel ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/02\/24","activity_end":"2024-02-06 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68432","activity_notes":"Replacement bath panel ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2024 10:55 (sandra)<\/b>with keys for access <\/p>

19\/01\/2024 14:46 (iain)<\/b>Bath panel.<\/p>

19\/01\/2024 15:29 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 12:03 (sandra)<\/b>CONFIRMED WITH KEYS FOR 26TH <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done<\/p>

29\/01\/2024 14:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59054","activity_ticket_id":"55558","ticket_reference":"HDT56643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"attend and show tenant were meters are located.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Top Floor","cs_id":"2254","cs_address_2":"13A Macclesfield Street ","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"2254","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/24","activity_end":"2024-02-07 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68433","activity_notes":"attend and show tenant were meters are located.","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2024 10:24 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 10:24 (sandra)<\/b>waiting on access <\/p>

12\/01\/2024 11:12 (sandra)<\/b>no reply from MM. emailed Holly Jeal<\/p>

23\/01\/2024 10:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59055","activity_ticket_id":"55560","ticket_reference":"HDT56645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/24","activity_end":"2024-01-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68434","activity_notes":"list of works TENANT AT HOME FOR ACCESS FRIDAY The main bedroom door is loose. please reinstate door handleThe second bedroom top panel. Could we install blinds? The light from the W hotel \/ Leicester square can be quite bright at night - especially in a dark room. please survey if roller blinds can be installed or a darker shade of window film please measure for quote ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 10:33 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 10:33 (sandra)<\/b>waiting on access <\/p>

11\/01\/2024 12:35 (sandra)<\/b>TENANT AT HOME FRIDAY FOR ACCESS <\/p>

12\/01\/2024 14:20 (travis)<\/b>List of works,Measured for new blind quote,Grey roller black out blind,W 850mmDrop 550mm.<\/p>

12\/01\/2024 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59056","activity_ticket_id":"55559","ticket_reference":"HDT56644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main entrance door - Not shutting or locking properly. ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/01\/24","activity_end":"2024-01-11 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68435","activity_notes":"Main entrance door - Not shutting or locking properly. ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 10:26 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 14:36 (iain)<\/b>Eased and adjusted door, closer, lock and keep.<\/p>

11\/01\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59057","activity_ticket_id":"55561","ticket_reference":"HDT56646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/24","activity_end":"2024-01-19 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68436","activity_notes":"Please be aware that one of the boiler pipes is dripping.Bedroom: The wall damped at the bottom FRIDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 10:37 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 10:37 (sandra)<\/b>waiting on access <\/p>

11\/01\/2024 16:56 (sandra)<\/b>with keys <\/p>

12\/01\/2024 05:59 (michaelk)<\/b>Attended site to investigate reported leak. There was no leak highlighted at the time of the visit, however using the recorded video, I did see water stains around the mains inlet assembly. I have ordered the replacement assembly and will return to fit once the delivery has been confirmed. 2hrs labour 105<\/p>

12\/01\/2024 10:51 (sandra)<\/b>part on order <\/p>

18\/01\/2024 11:29 (sandra)<\/b>access asked for 19th <\/p>

18\/01\/2024 13:00 (sandra)<\/b>FRIDAY WITH KEYS <\/p>

22\/01\/2024 11:16 (michaelk)<\/b>Attended site to drain down electric boiler and to replace the leaking water section. Completed the repair and recommissioned the boiler and system, leaving in full working order. 4 hrs labour plus parts, total <\/p>

22\/01\/2024 13:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59058","activity_ticket_id":"55562","ticket_reference":"HDT56647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration after bathroom leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/02\/24","activity_end":"2024-02-05 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68437","activity_notes":"redecoration after bathroom leak ACCESS WITH TENANT ON 5TH ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 10:44 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 10:47 (sandra)<\/b>awaiting date from Dean <\/p>

23\/01\/2024 10:22 (sandra)<\/b>emailed for access on 5th Feb <\/p>

23\/01\/2024 14:56 (sandra)<\/b>CONFIRMED WITH TENANT FOR ACCESS <\/p>

07\/02\/2024 07:33 (dean)<\/b>Done 140.00<\/p>

07\/02\/2024 17:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59059","activity_ticket_id":"55404","ticket_reference":"HDT56489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"panel to be fitted to underside of boiler ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/24","activity_end":"2024-02-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68438","activity_notes":"panel to be fitted to underside of boiler - KEYS HAVE NOW BEEN HANDED BACK ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2023 14:04 (System)<\/b>Ticket Created<\/p>

18\/12\/2023 15:38 (sandra)<\/b>39 King str flat 2; please cancel tomorrow he is being fussy we will re arrange <\/p>

21\/12\/2023 11:09 (sandra)<\/b>(Ticket Closed)<\/p>

11\/01\/2024 10:50 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/01\/2024 10:50 (sandra)<\/b>waiting on new panel<\/p>

17\/01\/2024 16:09 (sandra)<\/b>emailed for access for 18th <\/p>

18\/01\/2024 11:17 (sandra)<\/b>BOOKED FOR 19TH FRIDAY WITH KEYS BUT KNOCK FIRST <\/p>

19\/01\/2024 10:17 (sandra)<\/b>attended and found tenant out and the key from security does not fit the lock. Lock looks badly fitted. Needs to be rescheduled. Fed back to client <\/p>

23\/01\/2024 10:46 (sandra)<\/b>emailed for access with tenant as key doesnt fit <\/p>

24\/01\/2024 10:41 (sandra)<\/b>no reply from tenant <\/p>

29\/01\/2024 11:59 (sandra)<\/b>waiting on date after the 5th as requested by tenant <\/p>

29\/01\/2024 13:06 (sandra)<\/b>6TH FEB WITH KEYS <\/p>

06\/02\/2024 09:53 (sandra)<\/b>Please cancel this job for today.Tenant hasnt returned the keys yet<\/p>

08\/02\/2024 06:37 (michaelk)<\/b>Attended site to replace the lower panel to the electric boiler. The pressure relief pipework had to be sdjusted with fittings, to allow the panel to be fitted. Completed work and reconnected both relief pipes. 2hrs labour plus parts, total 160.60 ex vat.<\/p>

08\/02\/2024 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59060","activity_ticket_id":"55563","ticket_reference":"HDT56648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15996 - Shower cartridge replacement ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/24","activity_end":"2024-01-18 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68439","activity_notes":"Shower cartridge replacement 18th tenant will be at home from 11 am ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 12:05 (sandra)<\/b>sent to MK to order the part <\/p>

17\/01\/2024 16:09 (sandra)<\/b>emailed for access 18th <\/p>

17\/01\/2024 16:36 (sandra)<\/b>confirmed from 11 am <\/p>

18\/01\/2024 19:29 (michaelk)<\/b>Attended site to replace the shower thermostatic cartridge. The replacement wasn't possible as the shower plate had been stuck onto the tiles with a strong adhesive. We have adjusted and setup the cartridge to within 0.5c.Note; if there are any further issues we will need to breakout the tiles to replacebthe cartridge. 1hr labour 55<\/p>

19\/01\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59061","activity_ticket_id":"55564","ticket_reference":"HDT56649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler gone down - keys for access ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/24","activity_end":"2024-01-11 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68440","activity_notes":"Boiler gone down - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 13:28 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 16:25 (roy)<\/b>All ok<\/p>

11\/01\/2024 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59062","activity_ticket_id":"55565","ticket_reference":"HDT56650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16000 - Replacement wooden blind ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/24","activity_end":"2024-01-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68441","activity_notes":"Replacement wooden blind FRIDAY 10AM WITH TENANT for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 14:09 (sandra)<\/b>new blind to be ordered <\/p>

11\/01\/2024 14:39 (jane)<\/b>Blind on order - three week lead-time <\/p>

18\/01\/2024 10:47 (sandra)<\/b>emailed for access on 18th <\/p>

18\/01\/2024 11:17 (sandra)<\/b>Awaiting for tenant to come back on this<\/p>

18\/01\/2024 11:42 (sandra)<\/b>Friday at 10am with tenant <\/p>

19\/01\/2024 10:40 (travis)<\/b>Collection and fitting of new blind, disposal of old blind.<\/p>

19\/01\/2024 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59063","activity_ticket_id":"55566","ticket_reference":"HDT56651","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"check all the appliances are working and advise what the issue is if they not ","ticket_address_1":"Flat 26 ","ticket_address_2":"Seven Dials Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9AT","cs_address_1":"Flat 26 ","cs_id":"2880","cs_address_2":"Seven Dials Court ","cs_town":"London ","cs_postcode":"WC2H 9AT","ticket_client_site":"2880","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/24","activity_end":"2024-01-11 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68442","activity_notes":"check all the appliances are working and advise what the issue is if they not ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 15:16 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 15:17 (sandra)<\/b>client to give access <\/p>

11\/01\/2024 16:27 (roy)<\/b>All appliances okHeating ok Hot water okNeeds new shower headNeeds acorns on blinds Need new kitchen tap or handle fixedUnable to open window<\/p>

12\/01\/2024 10:06 (sandra)<\/b>extractor wonky <\/p>

12\/01\/2024 10:27 (sandra)<\/b>new tenant moves in on 19th <\/p>

12\/01\/2024 10:50 (sandra)<\/b>booked for 16th <\/p>

16\/01\/2024 11:38 (travis)<\/b>List of works,Replacement of blind cord toggles in grey to match,Tightened up all handles to doors, replaced missing grub screws.Removed shower head, disassembled and used chemical limescale remover to remove all limescale,reassembled and flushed through, refitted and tested.Realignment of oven extractor flue,Alignment of kitchen window.<\/p>

16\/01\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>

16\/01\/2024 15:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2024 15:56 (jane)<\/b>Window handle and Heatrae Sadia terminal cover on order <\/p>

18\/01\/2024 16:18 (sandra)<\/b>booked with keys for 19th <\/p>

19\/01\/2024 09:11 (travis)<\/b>Attended and fitted multipoint window handle,tested.Boiler electrical cover wrong size,will find correct link and get it reordered <\/p>

23\/01\/2024 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59064","activity_ticket_id":"55567","ticket_reference":"HDT56652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators are not getting hot ","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/24","activity_end":"2024-01-31 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68443","activity_notes":"radiators are not getting hot or staying hot ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2024 15:19 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 15:19 (sandra)<\/b>waiting on access <\/p>

12\/01\/2024 15:12 (sandra)<\/b>no reply from tenant <\/p>

15\/01\/2024 16:03 (sandra)<\/b>chased again for access <\/p>

15\/01\/2024 16:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59065","activity_ticket_id":"55568","ticket_reference":"HDT56653","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16002 - Replacement Dimplex electric heater in bedroom ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/24","activity_end":"2024-01-16 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68444","activity_notes":"Replacement Dimplex electric heater in bedroom FROM 11 O\/C WITH KEYS - 16TH","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 15:56 (sandra)<\/b>sent to Alan to order <\/p>

12\/01\/2024 14:24 (sandra)<\/b>on order 10 - 14 days <\/p>

15\/01\/2024 13:59 (sandra)<\/b>emailed for 16th <\/p>

15\/01\/2024 16:40 (sandra)<\/b>11 O\/C WITH KEYS 16TH <\/p>

18\/01\/2024 04:25 (alan)<\/b>Quoted works <\/p>

18\/01\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59066","activity_ticket_id":"55569","ticket_reference":"HDT56654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/24","activity_end":"2024-01-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68445","activity_notes":"EICR (NICEic)tenant moves in on 26th Jan vacant from 15th booked with keys for 25th","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 16:00 (System)<\/b>Ticket Created<\/p>

12\/01\/2024 11:08 (sandra)<\/b>booked with keys for 25th <\/p>

26\/01\/2024 07:46 (alan)<\/b>Electrical inspection <\/p>

26\/01\/2024 08:45 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2024 09:18 (System)<\/b>NIC Sent<\/p>

26\/01\/2024 09:18 (System)<\/b>NIC Sent<\/p>

26\/01\/2024 10:43 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59067","activity_ticket_id":"55570","ticket_reference":"HDT56655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken light in the service yard keeps flashing and wont stay on\/off ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/24","activity_end":"2024-01-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68446","activity_notes":"Broken light in the service yard keeps flashing and wont stay on\/off ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 16:12 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 16:13 (sandra)<\/b>Friday <\/p>

12\/01\/2024 14:43 (alan)<\/b>Order replacement fitting<\/p>

22\/01\/2024 11:38 (sandra)<\/b>chasing part today - Alan will come back to me <\/p>

24\/01\/2024 08:36 (alan)<\/b>Replace outside light fitting <\/p>

24\/01\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59068","activity_ticket_id":"55556","ticket_reference":"HDT56641","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"no water pressure on the shower ","ticket_address_1":"Flat 1","ticket_address_2":"Neals Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DP.","cs_address_1":"Flat 1","cs_id":"2877","cs_address_2":"Neals Yard ","cs_town":"London ","cs_postcode":"WC2H 9DP.","ticket_client_site":"2877","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/24","activity_end":"2024-02-07 18:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68447","activity_notes":"no water pressure on the shower ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2024 16:58 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 17:00 (sandra)<\/b>booked for thursday at 9am please ring Hoho when you get there and she will let you in 07701300653<\/p>

11\/01\/2024 10:53 (sandra)<\/b>attended and no access given. waiting on Hoho to contact me for new appointment. no answer on phone <\/p>

11\/01\/2024 16:24 (roy)<\/b>No access into flat.Do not think I should attend to this one.RS have visited flat and can't resolve issueCounty Plumbing have visited flat, changed shower and problem still there.Tank level with flat but not sure what it feeds.Is it possible tank on roof??NTR when we have access<\/p>

17\/01\/2024 16:43 (sandra)<\/b>still no access <\/p>

24\/01\/2024 10:47 (sandra)<\/b>emailed hoho on how she wants to proceed with access <\/p>

24\/01\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59069","activity_ticket_id":"55571","ticket_reference":"HDT56656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenants heating is working correctly","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/24","activity_end":"2024-01-12 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68448","activity_notes":"tenants heating is working correctlycollect keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2024 09:15 (System)<\/b>Ticket Created<\/p>

12\/01\/2024 10:45 (sandra)<\/b>waiting on access <\/p>

12\/01\/2024 14:37 (sandra)<\/b>collect keys <\/p>

15\/01\/2024 08:06 (michaelk)<\/b>Attended site to reset the service message which wasn't carried out by other contractors when competing gas inspections. 1hr labour 55<\/p>

15\/01\/2024 08:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59070","activity_ticket_id":"55572","ticket_reference":"HDT56657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mains alarm is going off ","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/24","activity_end":"2024-01-18 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68449","activity_notes":"mains alarm is going off collect keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2024 09:17 (System)<\/b>Ticket Created<\/p>

12\/01\/2024 10:45 (sandra)<\/b>waiting on access <\/p>

12\/01\/2024 14:22 (roy)<\/b>Alarm not sounding and nothing beeping but all alarms need replacing as out of date this monthHave been ordered<\/p>

15\/01\/2024 15:16 (alan)<\/b>Replace smoke alarm in bedroom, replace smoke alarm in hallway and heat alarm in kitchen Please note all alarms were out of date <\/p>

15\/01\/2024 17:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59071","activity_ticket_id":"55573","ticket_reference":"HDT56658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issue - no heating ","ticket_address_1":"Flat 5","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"1461","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/24","activity_end":"2024-01-12 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68450","activity_notes":"The boiler has an error The error code was S27Water pressure seems really high call tenant on 07717054850 to meet you there 20 minutes before you go ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2024 09:36 (System)<\/b>Ticket Created<\/p>

12\/01\/2024 10:42 (sandra)<\/b>waiting on access <\/p>

12\/01\/2024 10:45 (sandra)<\/b>for today and call tenant 20 minutes before to let you in<\/p>

15\/01\/2024 08:01 (michaelk)<\/b>Attended site to investigate reported heating and hot water fault. Traced the problem to a faulty boiler pcb which requires replacing. A replacement pcb has been sourced, however collection will need to be made on Saturday and fitted the same day, as arranged with tenant. 2hrs labour 105<\/p>

15\/01\/2024 08:03 (michaelk)<\/b>Collected materials from suppliers and attended site to carry out the repair. Left boiler running fully operational. 4hrs labour plus part, total 448.40 ex vat.<\/p>

15\/01\/2024 08:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59072","activity_ticket_id":"55554","ticket_reference":"HDT56639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer has stopped working ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/24","activity_end":"2024-01-17 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68451","activity_notes":"repairaid 17th 10 - 2pm keys but tenant may home ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2024 16:26 (System)<\/b>Ticket Created<\/p>

10\/01\/2024 16:26 (sandra)<\/b>waiting on appointment <\/p>

11\/01\/2024 11:24 (sandra)<\/b>17th 10 - 2. just waiting on confirmation on tenant or keys <\/p>

12\/01\/2024 10:13 (sandra)<\/b>keys but tenant may be home <\/p>

17\/01\/2024 14:22 (roy)<\/b>With Repair Aid<\/p>

17\/01\/2024 16:51 (sandra)<\/b>emailed for update <\/p>

18\/01\/2024 10:32 (jane)<\/b>Faulty part required, awaiting cost <\/p>

22\/01\/2024 12:05 (sandra)<\/b>this can be closed down as the FM has gone with a new machine <\/p>

23\/01\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59073","activity_ticket_id":"55566","ticket_reference":"HDT56651","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"check all the appliances are working and advise what the issue is if they not ","ticket_address_1":"Flat 26 ","ticket_address_2":"Seven Dials Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9AT","cs_address_1":"Flat 26 ","cs_id":"2880","cs_address_2":"Seven Dials Court ","cs_town":"London ","cs_postcode":"WC2H 9AT","ticket_client_site":"2880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/24","activity_end":"2024-01-16 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68452","activity_notes":"kitchen tap needs to be repaired or replaced wires are hanging from boiler shower head needs replacing\/fixing - black shower head with keys from Carnaby 16th January ","activity_timesheet":null,"ticket_notes_combined":"

11\/01\/2024 15:16 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 15:17 (sandra)<\/b>client to give access <\/p>

11\/01\/2024 16:27 (roy)<\/b>All appliances okHeating ok Hot water okNeeds new shower headNeeds acorns on blinds Need new kitchen tap or handle fixedUnable to open window<\/p>

12\/01\/2024 10:06 (sandra)<\/b>extractor wonky <\/p>

12\/01\/2024 10:27 (sandra)<\/b>new tenant moves in on 19th <\/p>

12\/01\/2024 10:50 (sandra)<\/b>booked for 16th <\/p>

16\/01\/2024 11:38 (travis)<\/b>List of works,Replacement of blind cord toggles in grey to match,Tightened up all handles to doors, replaced missing grub screws.Removed shower head, disassembled and used chemical limescale remover to remove all limescale,reassembled and flushed through, refitted and tested.Realignment of oven extractor flue,Alignment of kitchen window.<\/p>

16\/01\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>

16\/01\/2024 15:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2024 15:56 (jane)<\/b>Window handle and Heatrae Sadia terminal cover on order <\/p>

18\/01\/2024 16:18 (sandra)<\/b>booked with keys for 19th <\/p>

19\/01\/2024 09:11 (travis)<\/b>Attended and fitted multipoint window handle,tested.Boiler electrical cover wrong size,will find correct link and get it reordered <\/p>

23\/01\/2024 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59074","activity_ticket_id":"55566","ticket_reference":"HDT56651","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"check all the appliances are working and advise what the issue is if they not ","ticket_address_1":"Flat 26 ","ticket_address_2":"Seven Dials Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9AT","cs_address_1":"Flat 26 ","cs_id":"2880","cs_address_2":"Seven Dials Court ","cs_town":"London ","cs_postcode":"WC2H 9AT","ticket_client_site":"2880","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/24","activity_end":"2024-01-16 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68453","activity_notes":"blinds need acornsone of the windows doesn't open properly can you straighten the extractor as it is hanging wonky with keys from Carnaby 16th January ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 15:16 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 15:17 (sandra)<\/b>client to give access <\/p>

11\/01\/2024 16:27 (roy)<\/b>All appliances okHeating ok Hot water okNeeds new shower headNeeds acorns on blinds Need new kitchen tap or handle fixedUnable to open window<\/p>

12\/01\/2024 10:06 (sandra)<\/b>extractor wonky <\/p>

12\/01\/2024 10:27 (sandra)<\/b>new tenant moves in on 19th <\/p>

12\/01\/2024 10:50 (sandra)<\/b>booked for 16th <\/p>

16\/01\/2024 11:38 (travis)<\/b>List of works,Replacement of blind cord toggles in grey to match,Tightened up all handles to doors, replaced missing grub screws.Removed shower head, disassembled and used chemical limescale remover to remove all limescale,reassembled and flushed through, refitted and tested.Realignment of oven extractor flue,Alignment of kitchen window.<\/p>

16\/01\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>

16\/01\/2024 15:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2024 15:56 (jane)<\/b>Window handle and Heatrae Sadia terminal cover on order <\/p>

18\/01\/2024 16:18 (sandra)<\/b>booked with keys for 19th <\/p>

19\/01\/2024 09:11 (travis)<\/b>Attended and fitted multipoint window handle,tested.Boiler electrical cover wrong size,will find correct link and get it reordered <\/p>

23\/01\/2024 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59075","activity_ticket_id":"55574","ticket_reference":"HDT56659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/01\/24","activity_end":"2024-01-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68454","activity_notes":"list of works: TENANT WILL BE HOME UP TO 4 O\/C TODAY 1. The door leading to the kitchen has a loose door handle and keeps falling off whenever I try to use it. 2. The tile in my bathroom close to the floor has fallen off. 3. The fridge light is not working and the bottom transparent compartment always accumulates cold water beneath it and ends up freezing up. ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2024 11:28 (System)<\/b>Ticket Created<\/p>

12\/01\/2024 11:28 (sandra)<\/b>applied for access <\/p>

12\/01\/2024 15:59 (iain)<\/b>Reinstated door handle. Replaced fridge bulb. Reinstated bathroom upstand tiles and made good. <\/p>

12\/01\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59076","activity_ticket_id":"55575","ticket_reference":"HDT56660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15998 - To replace parts to manifold heating ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/24","activity_end":"2024-01-23 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68455","activity_notes":"To replace parts to manifold heating Tuesday 23rd with tenant ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2024 11:48 (sandra)<\/b>sent to MK to order <\/p>

18\/01\/2024 11:32 (sandra)<\/b>requested access for Tuesday 23rd <\/p>

18\/01\/2024 14:38 (sandra)<\/b>Tuesday 23rd with tenant <\/p>

24\/01\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59077","activity_ticket_id":"55509","ticket_reference":"HDT56594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/24","activity_end":"2024-01-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68456","activity_notes":"cabinet to be removed with tenant for accessMONDAY 11 - 1PM ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:22 (travis)<\/b>Attended and taken details of works required,Dimmer modules in living room faulty, photos attached,Wardrobe led light sensor is faulty, coming on irratically,Fridge light cover is missing\/broken but I think the fridge thermostat has broken which would explain why the fridge is full of water droplets, Lillian to decide if a new fridge is required, photos\/details attached,Bathroom cabinet beyond repair, details attached,X1 mirrored unit is w600mmH870mm, depth 170mm,If replacement of both is required the overall width is 1200mm.<\/p>

05\/01\/2024 16:47 (sandra)<\/b>book alan and travis to remove bathroom cabinet and electrics before we quote to replace with new and make good wall as original cabinet is larger <\/p>

08\/01\/2024 13:32 (sandra)<\/b>access requested for Tuesday both Alan and Travis to remove cabinet and quote to fit new and make good once we know what is behind the cabinet <\/p>

11\/01\/2024 10:21 (sandra)<\/b>rebooked for Monday 15th and awaiting confirmation <\/p>

11\/01\/2024 12:42 (sandra)<\/b>Confirmed with tenant Monday 15th<\/p>

12\/01\/2024 14:11 (travis)<\/b>Refitted bedroom door handles using new grub screws,Measured for black out blind in bedroom two.Blind details for quote are,W 850mm,Drop 550mm,Black out roller blind in grey.<\/p>

15\/01\/2024 13:37 (travis)<\/b>Removed X2 bathroom cabinets with mirrored doors,made good damaged ceiling and filled ready for decoration, disposal of old cabinets,Decoration required.<\/p>

15\/01\/2024 15:18 (alan)<\/b>Disconnected lights and shaver socket in bathroom cabinet <\/p>

23\/01\/2024 10:15 (sandra)<\/b>emailed decorating for 25th - waiting on response <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done <\/p>

29\/01\/2024 14:47 (michael)<\/b>(Ticket Closed)<\/p>

07\/03\/2024 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 15:37 (sandra)<\/b>Alan ordered dimmer switches <\/p>

07\/03\/2024 15:54 (sandra)<\/b>Dean to paint wall where the cabinet is to be fitted once dry. Leak repaired on 7\/3 will take two weeks to dry.<\/p>

14\/03\/2024 16:23 (sandra)<\/b>Dean booked to paint wall for cabinet that should be now dry. <\/p>

15\/03\/2024 14:44 (sandra)<\/b>emailed for 19th awaiting confirmation <\/p>

19\/03\/2024 12:21 (dean)<\/b>Done 60.00<\/p>

19\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59078","activity_ticket_id":"55348","ticket_reference":"HDT56433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/02\/24","activity_end":"2024-02-01 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68457","activity_notes":"Inter-tenancy checksLilian wants you to look and see what needs touching up here.Tenant moves in on 2nd","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 14:56 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 14:57 (sandra)<\/b>22nd December <\/p>

13\/12\/2023 15:19 (jane)<\/b>Postponed to 2nd January 2024<\/p>

03\/01\/2024 13:53 (sandra)<\/b>rescheduled for 15th<\/p>

11\/01\/2024 15:56 (sandra)<\/b>new tenant moving in on 26th <\/p>

17\/01\/2024 08:15 (iain)<\/b>ITC's.<\/p>

18\/01\/2024 09:59 (sandra)<\/b>postponed til 22nd <\/p>

23\/01\/2024 09:55 (sandra)<\/b>moved to 23rd <\/p>

23\/01\/2024 10:24 (sandra)<\/b>tenant actually moves in on 3rd so painting to be done on 29th <\/p>

23\/01\/2024 14:00 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

23\/01\/2024 15:43 (iain)<\/b>ITC's.<\/p>

24\/01\/2024 16:03 (iain)<\/b>ITC's.<\/p>

25\/01\/2024 10:09 (jane)<\/b>Double Roller Blinds on order - anticipated dispatch date - 31\/01\/2024 and lampshades on order - delivery expected 26\/01\/2024<\/p>

25\/01\/2024 16:59 (iain)<\/b>ITC's.<\/p>

26\/01\/2024 12:47 (sandra)<\/b>lamp shades in reception iain to pick up <\/p>

29\/01\/2024 09:39 (sandra)<\/b>emailed for access Tuesday to fit blind and lampshades <\/p>

31\/01\/2024 14:12 (iain)<\/b>Blinds and lampshades.<\/p>

31\/01\/2024 14:13 (iain)<\/b>Blinds and lampshades.<\/p>

01\/02\/2024 07:33 (michaelk)<\/b>Attended site to replace the bar mixer, commissioned on completion. 2hrs labour plus parts, total 231 ex vat.<\/p>

01\/02\/2024 19:20 (dean)<\/b>Done 1690.00<\/p>

02\/02\/2024 15:13 (michael)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59079","activity_ticket_id":"55576","ticket_reference":"HDT56661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16006 - Supply and install new blackout roller blind to second bedroom ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/24","activity_end":"2024-01-19 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68458","activity_notes":"Supply and install new blackout roller blind to second bedroom FRIDAY 11AM ONWARDS WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2024 16:24 (jane)<\/b>Roller blind on order - anticipated dispatch date 18th January 2024<\/p>

18\/01\/2024 10:45 (sandra)<\/b>booked for Friday from 11 am <\/p>

19\/01\/2024 11:48 (travis)<\/b>Collection and fitment of new bedroom blind, disposal of old blind.<\/p>

19\/01\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59080","activity_ticket_id":"55577","ticket_reference":"HDT56662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/24","activity_end":"2024-01-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68459","activity_notes":"Handy Man Service For Wednesday 17th and Thursday 18th January ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2024 16:16 (jane)<\/b>Handy Man Service For Wednesday 17th and Thursday 18th January<\/p>

17\/01\/2024 15:38 (travis)<\/b>Maintenance works.<\/p>

18\/01\/2024 15:55 (travis)<\/b>Maintenance works.<\/p>

18\/01\/2024 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59081","activity_ticket_id":"55578","ticket_reference":"HDT56663","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16003 - Replacement light fittings ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/24","activity_end":"2024-02-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68460","activity_notes":"Replacement light fittings Booked for Wednesday 7th at 8am with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2024 16:27 (sandra)<\/b>sent to Alan to order <\/p>

22\/01\/2024 11:39 (sandra)<\/b>Alan to chase today and come back to me <\/p>

26\/01\/2024 09:40 (sandra)<\/b>emailed Sue for access. Sue on holiday. Emailed Timi <\/p>

29\/01\/2024 10:26 (sandra)<\/b>chased for access <\/p>

31\/01\/2024 12:29 (sandra)<\/b>chased access and awaiting response from Sue E<\/p>

02\/02\/2024 16:15 (sandra)<\/b>Wednesday 7th at 8am with tenant <\/p>

07\/02\/2024 11:19 (alan)<\/b>Quoted works <\/p>

07\/02\/2024 17:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59082","activity_ticket_id":"55579","ticket_reference":"HDT56664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flood in the basement:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"31 St Martins Lane ","cs_id":"333","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/24","activity_end":"2024-01-14 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68461","activity_notes":"Flood in the basement: leaking from the toilet - still accessible ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2024 12:21 (System)<\/b>Ticket Created<\/p>

14\/01\/2024 17:03 (roy)<\/b>Basement full of water.Sucked up and checked toilets, sinks, pipes but could find no leak.Checked drain covers but no evidence of anything coming from there..Waited and kept checking but nothing fresh coming from anywhere.Stains on ceiling but these appear to be old.May need toreturn<\/p>

14\/01\/2024 21:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59083","activity_ticket_id":"55580","ticket_reference":"HDT56665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating:","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9 Little Newport Street ","cs_id":"943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/24","activity_end":"2024-01-14 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68462","activity_notes":"No heating: Hello please can you help us to get the heating working here at 9a little newport street. As you will see in the emails below that the heating engineer attended today but we still dont have heating. The times were supposed to be set to 6am to 10am and 6pm to 2am. Its freezing cold right now. ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2024 12:23 (System)<\/b>Ticket Created<\/p>

14\/01\/2024 13:10 (roy)<\/b>Michael helped setting the clock on Friday but I believe someone tampers with the clock.Reset the clock as per instructions <\/p>

14\/01\/2024 16:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59084","activity_ticket_id":"55581","ticket_reference":"HDT56666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating:","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/24","activity_end":"2024-01-14 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68463","activity_notes":"No heating: No heating in his flat The boiler has a fault and says 'contact installer' Tenant will be home, but call before attending as may need to head out so keys will be requiredTenant details - 07535 810533","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2024 12:25 (System)<\/b>Ticket Created<\/p>

14\/01\/2024 13:08 (roy)<\/b>Boiler was on summer mode.Switched to winter and checked system.All ok<\/p>

14\/01\/2024 16:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59085","activity_ticket_id":"55582","ticket_reference":"HDT56667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2741","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"2741","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/24","activity_end":"2024-01-14 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68464","activity_notes":"No hot water: throughout the building ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2024 12:29 (System)<\/b>Ticket Created<\/p>

14\/01\/2024 13:07 (roy)<\/b>Incorrect information.Flat 3 Apparently someone attended on Friday to repressure system and tenant said it was on zero pressure.On arrival it was on 1.2 bar and tenant said it was strange.I did top it up a little just in case the dial was faulty but after speaking to Keenan he said that the expansion vessel needed changing<\/p>

14\/01\/2024 21:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59086","activity_ticket_id":"55583","ticket_reference":"HDT56668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56667 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2741","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"2741","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/24","activity_end":"2024-01-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68465","activity_notes":"HDT56667 Follow-Uptenant home after 12 today","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2024 21:11 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 15:07 (sandra)<\/b>tenant to give access <\/p>

16\/01\/2024 07:27 (michaelk)<\/b>Attended site to investigate reported low system pressure. Found system pressure at normal level. Inspected internal condition for leaks and checked expansion vessel. I will forward a quote to replace the aav and prv to be replaced should fault persist. 2hrs labour 105.Note; the tenant reported that the shower wasn't working properly whilst I was on site. This is an old grohe shower which will require stripping down and replacing the cartridges and seals. I will contact the manufacturers for costs.<\/p>

16\/01\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59087","activity_ticket_id":"55584","ticket_reference":"HDT56669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating:","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/24","activity_end":"2024-01-14 21:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68466","activity_notes":"No heating: Heater is not working.No hot water as a result. ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2024 21:21 (System)<\/b>Ticket Created<\/p>

16\/01\/2024 09:45 (roy)<\/b>On arrival flat very warm.Tenant said no hot water but when I checked it was OKChecked boiler and it was flashing over 3 bar.Pressure too high. Drained down to 1.2 bar.Then tenant said it was bathroom shower that had no hot water.When checked it was faulty.NTR to replace thermostat<\/p>

16\/01\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59088","activity_ticket_id":"55585","ticket_reference":"HDT56670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56665 timer clock has gone and there is no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Little Newport Street ","cs_id":"943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/24","activity_end":"2024-01-15 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68467","activity_notes":"HDT56665 timer clock has gone and there is no heating with keys ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2024 09:37 (System)<\/b>Ticket Created<\/p>

16\/01\/2024 07:23 (michaelk)<\/b>Attended sire and adapted timer to run to clients required settings. Tested wireless link and left in full working order. 1hr labour 55<\/p>

16\/01\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59089","activity_ticket_id":"55586","ticket_reference":"HDT56671","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace various blown lamsp ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/24","activity_end":"2024-01-15 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68468","activity_notes":"replace various blown lamsp ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2024 09:42 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 15:21 (alan)<\/b>Replace blown lamps in 4 fittings in basement model shop area and supply box of spare lamps <\/p>

15\/01\/2024 17:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59090","activity_ticket_id":"55587","ticket_reference":"HDT56672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15997 - Repairs to manifold heating ","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/01\/24","activity_end":"2024-01-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68469","activity_notes":"Repairs to manifold heating FRIDAY 26TH AT MID DAY COLLECT KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2024 09:46 (sandra)<\/b>sent to MK to order parts <\/p>

18\/01\/2024 11:31 (sandra)<\/b>access requested for Tuesday 23rd <\/p>

18\/01\/2024 14:11 (sandra)<\/b>BOOKED FOR Friday 26th at middaycollect keys and knock first <\/p>

29\/01\/2024 08:33 (michaelk)<\/b>Attended site to carry out<\/p>

29\/01\/2024 14:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59091","activity_ticket_id":"55588","ticket_reference":"HDT56673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15991 - replacement bath waste and trap and repair of tap ","ticket_address_1":"Flat 8 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/24","activity_end":"2024-01-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68470","activity_notes":" replacement bath waste and trap and repair of tap Wednesday 10am with tenant but collect keys as tenant has to go out and will leave you there ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 11:34 (sandra)<\/b>requested access for Wednesday 24th <\/p>

18\/01\/2024 16:47 (sandra)<\/b>booked for 10 am on 24th Wednesday collect keys but tenant will be in <\/p>

25\/01\/2024 07:04 (michaelk)<\/b>Attended site to replace the wired bath waste, trap and adapt pipework to suit. The bath tap was removed, re-sealed and the pipework behind the wall was examined and sealed to prevent water ingress and strength. The waste, trap and first section of pipework when removed, was found to be heavily blocked. See attatched pictures.Quoted work 325 ex vat.<\/p>

25\/01\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59092","activity_ticket_id":"55589","ticket_reference":"HDT56674","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"EICR (NICEic)","ticket_address_1":"1 Monmouth Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DA","cs_address_1":"1 Monmouth Street ","cs_id":"2882","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9DA","ticket_client_site":"2882","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/24","activity_end":"2024-01-31 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68471","activity_notes":"EICR (NICEic)","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2024 11:17 (System)<\/b>Ticket Created<\/p>

18\/01\/2024 11:49 (sandra)<\/b>waiting on access <\/p>

23\/01\/2024 11:02 (sandra)<\/b>Emailed Harry McNee again as he is unsure if he wants us to proceed <\/p>

23\/01\/2024 12:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59093","activity_ticket_id":"55590","ticket_reference":"HDT56675","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"EICR (NICEic)","ticket_address_1":"1st - 4th Floor ","ticket_address_2":"27a Neal Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PR","cs_address_1":"1st - 4th Floor ","cs_id":"2883","cs_address_2":"27a Neal Street ","cs_town":"London ","cs_postcode":"WC2H 9PR","ticket_client_site":"2883","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/24","activity_end":"2024-01-31 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68472","activity_notes":"EICR (NICEic)","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2024 11:21 (System)<\/b>Ticket Created<\/p>

18\/01\/2024 11:49 (sandra)<\/b>waiting on access <\/p>

23\/01\/2024 11:03 (sandra)<\/b>emailed Harry McNee as he is unsure if he wants us to proceed <\/p>

23\/01\/2024 14:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59094","activity_ticket_id":"55591","ticket_reference":"HDT56676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating and hot water ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/24","activity_end":"2024-01-16 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68473","activity_notes":"no heating and hot water TENANT AT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2024 12:01 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 12:01 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

16\/01\/2024 07:21 (michaelk)<\/b>Attended emergency callout to heating boiler. Boiler requires parts which have been ordered and are arriving today to replace. 2hrs labour 105<\/p>

17\/01\/2024 08:22 (michaelk)<\/b>Collected replacement pcb from suppliers and attended site to carry out boiler repair. Completed the repair and left the boiler running fully operational. 3hrs labour plus parts, total 378.40 ex vat.<\/p>

17\/01\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59095","activity_ticket_id":"55592","ticket_reference":"HDT56677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hob not working ","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/24","activity_end":"2024-01-15 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68474","activity_notes":"hob not working WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2024 13:03 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 13:25 (alan)<\/b>Investigate hob not working Hob found to be broken and needs replacement <\/p>

16\/01\/2024 14:56 (jane)<\/b>Client has requested a quotation for replacement hob <\/p>

23\/01\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59096","activity_ticket_id":"55572","ticket_reference":"HDT56657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mains alarm is going off ","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/24","activity_end":"2024-01-15 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68475","activity_notes":"mains alarm is going off ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2024 09:17 (System)<\/b>Ticket Created<\/p>

12\/01\/2024 10:45 (sandra)<\/b>waiting on access <\/p>

12\/01\/2024 14:22 (roy)<\/b>Alarm not sounding and nothing beeping but all alarms need replacing as out of date this monthHave been ordered<\/p>

15\/01\/2024 15:16 (alan)<\/b>Replace smoke alarm in bedroom, replace smoke alarm in hallway and heat alarm in kitchen Please note all alarms were out of date <\/p>

15\/01\/2024 17:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59097","activity_ticket_id":"55593","ticket_reference":"HDT56678","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blowdown all water heaters ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/24","activity_end":"2024-02-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68476","activity_notes":"blowdown all water heaters ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2024 14:25 (System)<\/b>Ticket Created<\/p>

18\/01\/2024 11:20 (sandra)<\/b>booked for Monday <\/p>

23\/01\/2024 11:07 (sandra)<\/b>this was only carried out 6 months ago so Roy is checking the paperwork <\/p>

23\/01\/2024 14:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59098","activity_ticket_id":"55594","ticket_reference":"HDT56679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/24","activity_end":"2024-01-24 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68477","activity_notes":"Inter-tenancy checksAND LOOK AT THE SHOWER SCREEN AS IT IS ROTTEN AND THE DAMAGED SKIRTING ALSO BY THE SHOWER","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2024 15:02 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 15:03 (sandra)<\/b>24th to carry out ITC <\/p>

24\/01\/2024 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2024 16:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2024 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59099","activity_ticket_id":"55595","ticket_reference":"HDT56680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Secondary glazing stuck in the open position.","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/24","activity_end":"2024-01-16 08:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68478","activity_notes":"Secondary glazing stuck in the open position.","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2024 08:51 (System)<\/b>Ticket Created<\/p>

16\/01\/2024 09:48 (roy)<\/b>External top sash stuck open.Managed to close and secure.Found bottom sash unable to open.Also secondary glazing in two rooms kept sliding down.Wedge closedTenant said blind does not swivel but NTR to check all windows<\/p>

16\/01\/2024 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59100","activity_ticket_id":"55596","ticket_reference":"HDT56681","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 Gents Toilet overflowing on flush ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/24","activity_end":"2024-01-23 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68479","activity_notes":"L2 Gents Toilet overflowing on flush ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2024 09:12 (System)<\/b>Ticket Created<\/p>

18\/01\/2024 06:54 (michaelk)<\/b>Attended site to investigate 2nd floor gents toilet. The toilet requires a replacement pneumatic syphon control which has been ordered. 1hr labour 55<\/p>

22\/01\/2024 11:43 (sandra)<\/b>emailed for access Tuesday 23rd at 7am <\/p>

22\/01\/2024 16:38 (sandra)<\/b>confirmed <\/p>

23\/01\/2024 12:45 (michaelk)<\/b>Attended site to replace faulty grohe bellows assembly. Completed repair. 1hr labour plus part, total 97.60 ex vat.<\/p>

23\/01\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59101","activity_ticket_id":"55103","ticket_reference":"HDT56188","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15819 - Redecoration and new carpet tiles to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"121 Long Acre ","cs_id":"1858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/01\/24","activity_end":"2024-01-19 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68480","activity_notes":"Redecoration and new carpet tiles to common parts ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2023 13:22 (jane)<\/b>Client has said : Please come back to us with proposed dates so we can inform the tenants. We will then send a permit for each building so you can provide the RAMS.Also this is to remove and install signage.<\/p>

05\/12\/2023 12:04 (michael)<\/b>Trade Carpets quote: 8950<\/p>

07\/12\/2023 09:36 (jane)<\/b>Redecoration works will be commencing on Monday 11th December 2023Flooring is to be installed from Tuesday 2nd January 2024 <\/p>

05\/01\/2024 13:28 (jane)<\/b>Carpeting being completed by end of today, remainder of decoration works to be completed by end of next week <\/p>

16\/01\/2024 08:44 (dean)<\/b>Done <\/p>

22\/01\/2024 08:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59102","activity_ticket_id":"55597","ticket_reference":"HDT56682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alarm sounding ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/24","activity_end":"2024-01-16 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68481","activity_notes":"alarm soundingcollect keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2024 10:09 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 08:15 (iain)<\/b>Alarms.<\/p>

17\/01\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59103","activity_ticket_id":"55598","ticket_reference":"HDT56683","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15999 - Replacement Co2 alarm ","ticket_address_1":"Flat 5, 126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 5, 126 Long Acre ","cs_id":"2879","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"2879","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/24","activity_end":"2024-01-29 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68482","activity_notes":"Replacement Co2 alarm MONDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 11:19 (sandra)<\/b>ordered <\/p>

24\/01\/2024 10:44 (sandra)<\/b>emailed for access <\/p>

25\/01\/2024 11:37 (sandra)<\/b>MONDAY WITH KEYS <\/p>

30\/01\/2024 08:37 (michaelk)<\/b>Fitted ei 208 co alarm. 1hr labour plus parts, total 75 ex vat.<\/p>

30\/01\/2024 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59104","activity_ticket_id":"55509","ticket_reference":"HDT56594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/01\/24","activity_end":"2024-01-25 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68483","activity_notes":"lRemoved X2 bathroom cabinets with mirrored doors,made good damaged ceiling and filled ready for decoration, disposal of old cabinets, Decoration required.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:22 (travis)<\/b>Attended and taken details of works required,Dimmer modules in living room faulty, photos attached,Wardrobe led light sensor is faulty, coming on irratically,Fridge light cover is missing\/broken but I think the fridge thermostat has broken which would explain why the fridge is full of water droplets, Lillian to decide if a new fridge is required, photos\/details attached,Bathroom cabinet beyond repair, details attached,X1 mirrored unit is w600mmH870mm, depth 170mm,If replacement of both is required the overall width is 1200mm.<\/p>

05\/01\/2024 16:47 (sandra)<\/b>book alan and travis to remove bathroom cabinet and electrics before we quote to replace with new and make good wall as original cabinet is larger <\/p>

08\/01\/2024 13:32 (sandra)<\/b>access requested for Tuesday both Alan and Travis to remove cabinet and quote to fit new and make good once we know what is behind the cabinet <\/p>

11\/01\/2024 10:21 (sandra)<\/b>rebooked for Monday 15th and awaiting confirmation <\/p>

11\/01\/2024 12:42 (sandra)<\/b>Confirmed with tenant Monday 15th<\/p>

12\/01\/2024 14:11 (travis)<\/b>Refitted bedroom door handles using new grub screws,Measured for black out blind in bedroom two.Blind details for quote are,W 850mm,Drop 550mm,Black out roller blind in grey.<\/p>

15\/01\/2024 13:37 (travis)<\/b>Removed X2 bathroom cabinets with mirrored doors,made good damaged ceiling and filled ready for decoration, disposal of old cabinets,Decoration required.<\/p>

15\/01\/2024 15:18 (alan)<\/b>Disconnected lights and shaver socket in bathroom cabinet <\/p>

23\/01\/2024 10:15 (sandra)<\/b>emailed decorating for 25th - waiting on response <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done <\/p>

29\/01\/2024 14:47 (michael)<\/b>(Ticket Closed)<\/p>

07\/03\/2024 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 15:37 (sandra)<\/b>Alan ordered dimmer switches <\/p>

07\/03\/2024 15:54 (sandra)<\/b>Dean to paint wall where the cabinet is to be fitted once dry. Leak repaired on 7\/3 will take two weeks to dry.<\/p>

14\/03\/2024 16:23 (sandra)<\/b>Dean booked to paint wall for cabinet that should be now dry. <\/p>

15\/03\/2024 14:44 (sandra)<\/b>emailed for 19th awaiting confirmation <\/p>

19\/03\/2024 12:21 (dean)<\/b>Done 60.00<\/p>

19\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59105","activity_ticket_id":"55599","ticket_reference":"HDT56684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"chicken wiring has come away in the rear external plant area on the first floor ","ticket_address_1":"28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/24","activity_end":"2024-04-24 08:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68484","activity_notes":"chicken wiring has come away in the rear external plant area on the first floor photo sent separately ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2024 12:15 (System)<\/b>Ticket Created<\/p>

16\/01\/2024 12:16 (sandra)<\/b>waiting on access <\/p>

16\/01\/2024 14:03 (sandra)<\/b>I will try and arrange this for Thursday morning if you have availability? <\/p>

18\/01\/2024 11:15 (sandra)<\/b>emailed for access Friday or next week <\/p>

18\/01\/2024 15:54 (sandra)<\/b>preliminarily booked for Wednesday <\/p>

23\/01\/2024 11:09 (sandra)<\/b>emailed for access as no confirmation has been given <\/p>

24\/01\/2024 12:18 (sandra)<\/b>Im sorry I have not come back to you regarding this. The tenant is not responding to me regarding access for these works, and our team is now checking whether these works are actually ours or the tenants responsibility. I will come back to you as soon as I have an update. Holly Jeal <\/p>

26\/01\/2024 10:41 (sandra)<\/b>(Placed On Hold) waiting on access <\/p>

05\/03\/2024 11:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59106","activity_ticket_id":"55600","ticket_reference":"HDT56685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16009 - replacement fridge\/freezer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/02\/24","activity_end":"2024-02-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68485","activity_notes":"replacement fridge\/freezer with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2024 15:41 (sandra)<\/b>with keys <\/p>

18\/01\/2024 11:13 (sandra)<\/b>25th <\/p>

25\/01\/2024 17:02 (iain)<\/b>Fridge freezer.<\/p>

25\/01\/2024 19:42 (roy)<\/b>Assist Ian with fridge freezer. Arrived late at 4pm.Hardwired, disconnected and rewired.New junction box used<\/p>

26\/01\/2024 10:27 (sandra)<\/b>Iain to return to fit the integrated door as he didn't have time. Emailed for access <\/p>

30\/01\/2024 12:19 (sandra)<\/b>another job for mouse proofing is going to be raised once pest control have been and filed a report. Tina then wants this and the mouse proofing done at the same time <\/p>

31\/01\/2024 12:33 (sandra)<\/b>booked for integrated door to be fitted on Tuesday 6th waiting confirmation <\/p>

31\/01\/2024 14:02 (sandra)<\/b>booked for Tuesday with keys at 9am<\/p>

08\/02\/2024 11:28 (sandra)<\/b>need to return to fit integrated door <\/p>

08\/02\/2024 14:56 (sandra)<\/b>emailed for access 8am Wednesday 14th <\/p>

09\/02\/2024 10:02 (sandra)<\/b>confirmed with keys for 14th to put the integrated door back <\/p>

09\/02\/2024 16:49 (sandra)<\/b>can you look at the kitchen cupboard and see if it can be repaired <\/p>

15\/02\/2024 15:58 (iain)<\/b>Integrated doors to fridge freezer and repair hinges to corner unit.<\/p>

15\/02\/2024 16:20 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2024 07:14 (roy)<\/b>Assist Ian with doors<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59107","activity_ticket_id":"55601","ticket_reference":"HDT56686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16011 - Inter-tenancy checks and redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/01\/24","activity_end":"2024-01-18 09:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68486","activity_notes":"Inter-tenancy checks to be started on 17th and completed by the end of the week. To carry out all necessary Inter-tenancy checks inclusive of replacement shower screen seal.","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:53 (sandra)<\/b>ongoing <\/p>

19\/01\/2024 09:18 (iain)<\/b>ITC's.<\/p>

19\/01\/2024 09:18 (roy)<\/b>Repressured system and checked thermostatic control valves.All ok<\/p>

19\/01\/2024 09:19 (iain)<\/b>ITC's.<\/p>

22\/01\/2024 10:27 (sandra)<\/b>COMPLETED ALAN TO CLOSE DOWN <\/p>

23\/01\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 20:30 (alan)<\/b>Replace blown lamp in oven and repair faulty connection on cooker hood lights <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59108","activity_ticket_id":"55601","ticket_reference":"HDT56686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16011 - Inter-tenancy checks and redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/01\/24","activity_end":"2024-01-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68487","activity_notes":"redecoration touch up and decorate all walls must be completed by end of the week ","activity_timesheet":null,"ticket_notes_combined":"

18\/01\/2024 10:53 (sandra)<\/b>ongoing <\/p>

19\/01\/2024 09:18 (iain)<\/b>ITC's.<\/p>

19\/01\/2024 09:18 (roy)<\/b>Repressured system and checked thermostatic control valves.All ok<\/p>

19\/01\/2024 09:19 (iain)<\/b>ITC's.<\/p>

22\/01\/2024 10:27 (sandra)<\/b>COMPLETED ALAN TO CLOSE DOWN <\/p>

23\/01\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 20:30 (alan)<\/b>Replace blown lamp in oven and repair faulty connection on cooker hood lights <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59109","activity_ticket_id":"55602","ticket_reference":"HDT56687","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"show tenant how to set the timer for the heating ","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/24","activity_end":"2024-01-19 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68488","activity_notes":"show tenant how to set the timer for the heating ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2024 14:46 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 08:28 (michaelk)<\/b>Attended site to investigate shower operation and to look at the controller to the heating. The controls have been set to manual which is best for the tenants in terms of controlling the system. The shower requires a cartridge to prevent temperature fluctuations. 2hrs labour 105<\/p>

17\/01\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59110","activity_ticket_id":"54860","ticket_reference":"HDT55945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15790 - Replacement wooden flooring to living room ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/24","activity_end":"2024-01-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68489","activity_notes":"Replacement wooden flooring to living room ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 09:59 (sandra)<\/b>made MR aware <\/p>

12\/12\/2023 16:21 (sandra)<\/b>attending Wednesday 13th<\/p>

08\/01\/2024 16:11 (sandra)<\/b>22nd<\/p>

22\/01\/2024 15:36 (travis)<\/b>Flooring works <\/p>

23\/01\/2024 09:35 (iain)<\/b>Wood flooring.<\/p>

23\/01\/2024 15:38 (iain)<\/b>Flooring.<\/p>

23\/01\/2024 15:58 (travis)<\/b>Flooring works.<\/p>

24\/01\/2024 08:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59111","activity_ticket_id":"54860","ticket_reference":"HDT55945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15790 - Replacement wooden flooring to living room ","ticket_address_1":"Flat 1.1, 16a Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/24","activity_end":"2024-01-23 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68490","activity_notes":"Replacement wooden flooring to living room ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2023 09:59 (sandra)<\/b>made MR aware <\/p>

12\/12\/2023 16:21 (sandra)<\/b>attending Wednesday 13th<\/p>

08\/01\/2024 16:11 (sandra)<\/b>22nd<\/p>

22\/01\/2024 15:36 (travis)<\/b>Flooring works <\/p>

23\/01\/2024 09:35 (iain)<\/b>Wood flooring.<\/p>

23\/01\/2024 15:38 (iain)<\/b>Flooring.<\/p>

23\/01\/2024 15:58 (travis)<\/b>Flooring works.<\/p>

24\/01\/2024 08:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59112","activity_ticket_id":"55600","ticket_reference":"HDT56685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16009 - replacement fridge\/freezer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/24","activity_end":"2024-01-25 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68491","activity_notes":"help Iain Thursday 25th ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2024 15:41 (sandra)<\/b>with keys <\/p>

18\/01\/2024 11:13 (sandra)<\/b>25th <\/p>

25\/01\/2024 17:02 (iain)<\/b>Fridge freezer.<\/p>

25\/01\/2024 19:42 (roy)<\/b>Assist Ian with fridge freezer. Arrived late at 4pm.Hardwired, disconnected and rewired.New junction box used<\/p>

26\/01\/2024 10:27 (sandra)<\/b>Iain to return to fit the integrated door as he didn't have time. Emailed for access <\/p>

30\/01\/2024 12:19 (sandra)<\/b>another job for mouse proofing is going to be raised once pest control have been and filed a report. Tina then wants this and the mouse proofing done at the same time <\/p>

31\/01\/2024 12:33 (sandra)<\/b>booked for integrated door to be fitted on Tuesday 6th waiting confirmation <\/p>

31\/01\/2024 14:02 (sandra)<\/b>booked for Tuesday with keys at 9am<\/p>

08\/02\/2024 11:28 (sandra)<\/b>need to return to fit integrated door <\/p>

08\/02\/2024 14:56 (sandra)<\/b>emailed for access 8am Wednesday 14th <\/p>

09\/02\/2024 10:02 (sandra)<\/b>confirmed with keys for 14th to put the integrated door back <\/p>

09\/02\/2024 16:49 (sandra)<\/b>can you look at the kitchen cupboard and see if it can be repaired <\/p>

15\/02\/2024 15:58 (iain)<\/b>Integrated doors to fridge freezer and repair hinges to corner unit.<\/p>

15\/02\/2024 16:20 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2024 07:14 (roy)<\/b>Assist Ian with doors<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59113","activity_ticket_id":"55566","ticket_reference":"HDT56651","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"check all the appliances are working and advise what the issue is if they not ","ticket_address_1":"Flat 26 ","ticket_address_2":"Seven Dials Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9AT","cs_address_1":"Flat 26 ","cs_id":"2880","cs_address_2":"Seven Dials Court ","cs_town":"London ","cs_postcode":"WC2H 9AT","ticket_client_site":"2880","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/24","activity_end":"2024-01-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68492","activity_notes":"Window handle and Heatrae Sadia terminal cover on order 8 am keys from carnaby ","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2024 15:16 (System)<\/b>Ticket Created<\/p>

11\/01\/2024 15:17 (sandra)<\/b>client to give access <\/p>

11\/01\/2024 16:27 (roy)<\/b>All appliances okHeating ok Hot water okNeeds new shower headNeeds acorns on blinds Need new kitchen tap or handle fixedUnable to open window<\/p>

12\/01\/2024 10:06 (sandra)<\/b>extractor wonky <\/p>

12\/01\/2024 10:27 (sandra)<\/b>new tenant moves in on 19th <\/p>

12\/01\/2024 10:50 (sandra)<\/b>booked for 16th <\/p>

16\/01\/2024 11:38 (travis)<\/b>List of works,Replacement of blind cord toggles in grey to match,Tightened up all handles to doors, replaced missing grub screws.Removed shower head, disassembled and used chemical limescale remover to remove all limescale,reassembled and flushed through, refitted and tested.Realignment of oven extractor flue,Alignment of kitchen window.<\/p>

16\/01\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>

16\/01\/2024 15:55 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2024 15:56 (jane)<\/b>Window handle and Heatrae Sadia terminal cover on order <\/p>

18\/01\/2024 16:18 (sandra)<\/b>booked with keys for 19th <\/p>

19\/01\/2024 09:11 (travis)<\/b>Attended and fitted multipoint window handle,tested.Boiler electrical cover wrong size,will find correct link and get it reordered <\/p>

23\/01\/2024 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59114","activity_ticket_id":"55603","ticket_reference":"HDT56688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd and 3rd Floor Toilets - no hot water ","ticket_address_1":"20\/21 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"20\/21 New Row ","cs_id":"2888","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2888","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68493","activity_notes":"2nd and 3rd Floor Toilets - no hot water ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2024 09:44 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59115","activity_ticket_id":"55603","ticket_reference":"HDT56688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd and 3rd Floor Toilets - no hot water ","ticket_address_1":"20\/21 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"20\/21 New Row ","cs_id":"2888","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2888","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 09:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68494","activity_notes":"2nd and 3rd Floor Toilets - no hot water ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2024 09:44 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59116","activity_ticket_id":"55601","ticket_reference":"HDT56686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16011 - Inter-tenancy checks and redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/24","activity_end":"2024-01-22 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68495","activity_notes":"lights outnew tenant moves in Saturday","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:53 (sandra)<\/b>ongoing <\/p>

19\/01\/2024 09:18 (iain)<\/b>ITC's.<\/p>

19\/01\/2024 09:18 (roy)<\/b>Repressured system and checked thermostatic control valves.All ok<\/p>

19\/01\/2024 09:19 (iain)<\/b>ITC's.<\/p>

22\/01\/2024 10:27 (sandra)<\/b>COMPLETED ALAN TO CLOSE DOWN <\/p>

23\/01\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 20:30 (alan)<\/b>Replace blown lamp in oven and repair faulty connection on cooker hood lights <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59118","activity_ticket_id":"55604","ticket_reference":"HDT56689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas meter requires an earth bond. Gas ecv needs to be labelled. Case screws missing. Co alarm required","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/24","activity_end":"2024-01-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68497","activity_notes":"Gas meter requires an earth bond. Gas ecv needs to be labelled. Case screws missing. Co alarm requiredWEDNESDAY WITH TENANT pm ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2024 11:38 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 11:39 (sandra)<\/b>ordered parts <\/p>

23\/01\/2024 15:03 (sandra)<\/b>emailed for Friday morning 8am <\/p>

30\/01\/2024 10:46 (sandra)<\/b>emailed for Wednesday PM 31st<\/p>

30\/01\/2024 15:17 (sandra)<\/b>chased access for tomorrow <\/p>

30\/01\/2024 16:13 (sandra)<\/b>CONFIMRED WITH TENANT PM 31ST <\/p>

01\/02\/2024 07:38 (michaelk)<\/b>Attended site to install a co alarm and to add gas signage and cross bonding to the gas pipework. Completed work 2hrs labour plus parts, total 148 ex vat.<\/p>

01\/02\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59119","activity_ticket_id":"55034","ticket_reference":"HDT56119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/24","activity_end":"2024-01-17 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68498","activity_notes":"PAT testing only ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2023 15:31 (System)<\/b>Ticket Created<\/p>

17\/11\/2023 11:16 (sandra)<\/b>17th<\/p>

17\/01\/2024 11:36 (roy)<\/b>Pat test onlyThis was only done in November 23 by Michael Keenan<\/p>

17\/01\/2024 14:22 (roy)<\/b>Pat test only<\/p>

17\/01\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59120","activity_ticket_id":"55605","ticket_reference":"HDT56690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15981 - Replacement of white goods ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/24","activity_end":"2024-01-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68499","activity_notes":"Replacement of white goods ao.com keys tenant moves in on 26th all stand alone items Electric Cooker with Ceramic Hob free standing Washer Dryer with 1200 rpm free standingSlimline Dishwasher - White Fridge with Ice Box under counter","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:48 (sandra)<\/b>booked for the 25th ao.com<\/p>

25\/01\/2024 19:40 (roy)<\/b>Remove and replace, dishwasher, fridge, freestanding oven\/hob and washer dryer<\/p>

26\/01\/2024 07:46 (alan)<\/b>Quoted works <\/p>

26\/01\/2024 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59121","activity_ticket_id":"55605","ticket_reference":"HDT56690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15981 - Replacement of white goods ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/24","activity_end":"2024-01-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68500","activity_notes":"help Alan with white good replacements from ao.com 25th Jan ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:48 (sandra)<\/b>booked for the 25th ao.com<\/p>

25\/01\/2024 19:40 (roy)<\/b>Remove and replace, dishwasher, fridge, freestanding oven\/hob and washer dryer<\/p>

26\/01\/2024 07:46 (alan)<\/b>Quoted works <\/p>

26\/01\/2024 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59122","activity_ticket_id":"55606","ticket_reference":"HDT56691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cistern is continuously flushing ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/24","activity_end":"2024-02-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68501","activity_notes":"cistern is continuously flushing after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2024 12:20 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 12:20 (sandra)<\/b>tenant home <\/p>

18\/01\/2024 07:03 (michaelk)<\/b>Attended site to reported toilet faults. Cleaned a nd adjusted both cisterns, however if fault occurs again, replacement cistern parts will be required. Tightened toilet sears where required and ordered shower handle bracket which was found cracked. 2hrs labour 105.<\/p>

23\/01\/2024 15:05 (sandra)<\/b>emailed for access Friday morning to fit handle for tap <\/p>

24\/01\/2024 08:57 (sandra)<\/b>access with tenant Friday morning <\/p>

26\/01\/2024 10:52 (michaelk)<\/b>Part ordered unfortunately hasn't fitted as the manufacturer of the shower was not known. I've taken caliper measurements and will try to source again. <\/p>

26\/01\/2024 11:12 (sandra)<\/b>shower brackets need to be sourced as the ones ordered were incorrect <\/p>

02\/02\/2024 10:02 (sandra)<\/b>emailed to book in for Monday 5th. Awaiting confirmation <\/p>

05\/02\/2024 09:52 (sandra)<\/b>chased access for today <\/p>

05\/02\/2024 14:46 (sandra)<\/b>Monday 5th- after 10am - To replace shower rail<\/p>

08\/02\/2024 11:29 (sandra)<\/b>booked for 8th <\/p>

09\/02\/2024 06:56 (michaelk)<\/b>Attended site to replace the faulty riser rail holder. Ordered from nikles and removed the rail to fit, leaving in full working order. 2hrs labour plus part, total 149 ex vat.<\/p>

09\/02\/2024 08:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59123","activity_ticket_id":"55607","ticket_reference":"HDT56692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating is not working ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68502","activity_notes":"heating is not working ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2024 13:59 (System)<\/b>Ticket Created<\/p>

18\/01\/2024 06:58 (michaelk)<\/b>Attended site to switch heating on from summer operation. 1hr labour 55<\/p>

18\/01\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59124","activity_ticket_id":"55607","ticket_reference":"HDT56692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating is not working ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/24","activity_end":"2024-01-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68503","activity_notes":"heating is not working Lilian said you know about this ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2024 13:59 (System)<\/b>Ticket Created<\/p>

18\/01\/2024 06:58 (michaelk)<\/b>Attended site to switch heating on from summer operation. 1hr labour 55<\/p>

18\/01\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59125","activity_ticket_id":"55608","ticket_reference":"HDT56693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water and heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/24","activity_end":"2024-01-18 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68504","activity_notes":"hot water and heating not working boiler is making noises F27 18th with keys tomorrow is with keys but knock 3 times on door and please be mindful of the cats.","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2024 14:33 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 16:10 (sandra)<\/b>part ordered returning on the 18th to fit <\/p>

18\/01\/2024 19:11 (michaelk)<\/b>Collected replacement parts from suppliers and attended site to replace faulty pcb and electrode. The burner seal when exposed, was also replaced. The boiler was then tested and left running fully operational. 3hrs labour plus parts, total 441.20,ex vat.<\/p>

19\/01\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59126","activity_ticket_id":"55609","ticket_reference":"HDT56694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC & redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/02\/24","activity_end":"2024-02-05 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68505","activity_notes":"ITC & redecoration - rescheduled for 5th tenant leaves on 3rd The new tenant is due to move in on 12th Feb.- Wardrobe doors are coming loose again which makes them hard to open\/close - this has been an ongoing issue therefore please make sure it's done properly since we have days to sort out.- The fridge door needs some adjustment as it looks like it coming off the hinge slightly- A small knob has come off one of the taps on the shower - I have the piece but not sure how its supposed to be attached","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2024 15:47 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 15:50 (sandra)<\/b>Booked for 2nd February <\/p>

26\/01\/2024 09:52 (sandra)<\/b>clean is booked for 18th <\/p>

29\/01\/2024 08:07 (dean)<\/b>Done<\/p>

05\/02\/2024 16:02 (iain)<\/b>ITC's.<\/p>

06\/02\/2024 08:07 (michaelk)<\/b>Attended site to carry out the heating system check. The boiler was found on 3.5bar and expansion vessel had no charge. The boiler was drained and the vessel charges to the correct pressure. The living room radiator was drained and the radiator tail had to be reconnected. The shower thermostatic control had to be repaired to allow the temperature stop button to function. 3hrs labour 155.<\/p>

06\/02\/2024 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59127","activity_ticket_id":"55609","ticket_reference":"HDT56694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC & redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/02\/24","activity_end":"2024-02-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68506","activity_notes":"redecoration - ITCSbooked for 2nd February ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2024 15:47 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 15:50 (sandra)<\/b>Booked for 2nd February <\/p>

26\/01\/2024 09:52 (sandra)<\/b>clean is booked for 18th <\/p>

29\/01\/2024 08:07 (dean)<\/b>Done<\/p>

05\/02\/2024 16:02 (iain)<\/b>ITC's.<\/p>

06\/02\/2024 08:07 (michaelk)<\/b>Attended site to carry out the heating system check. The boiler was found on 3.5bar and expansion vessel had no charge. The boiler was drained and the vessel charges to the correct pressure. The living room radiator was drained and the radiator tail had to be reconnected. The shower thermostatic control had to be repaired to allow the temperature stop button to function. 3hrs labour 155.<\/p>

06\/02\/2024 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59128","activity_ticket_id":"55511","ticket_reference":"HDT56596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is leaking and boiler needs a flo switch ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/01\/24","activity_end":"2024-01-18 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68507","activity_notes":"shower part front door code 2915 - keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 10:58 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:59 (sandra)<\/b>Please if you send someone can you please ask them to keep us updated at 07398481750<\/p>

05\/01\/2024 15:55 (iain)<\/b>Photos attached.<\/p>

05\/01\/2024 16:04 (sandra)<\/b>pictures sent to MK to source cartridge\/valve <\/p>

08\/01\/2024 09:08 (sandra)<\/b>access requested <\/p>

08\/01\/2024 10:15 (sandra)<\/b>waiting on confirmation for Tuesday <\/p>

08\/01\/2024 14:25 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

09\/01\/2024 16:13 (michaelk)<\/b>Attended site to investigate and identify the leaking shower diverter. The part will be sourced and quoted.Looked at the boiler which was also reported and found that the boiler requires a flow sensor. This part has been ordered and will be replaced asap.Note; the required part unfortunately isn't linked to the recent ignition problems. 2hrs labour 105<\/p>

09\/01\/2024 16:53 (sandra)<\/b>flo switch is on order <\/p>

15\/01\/2024 08:13 (michaelk)<\/b>Carried out gas flow meter repair whilst completing the inspection\/service. Charging only for the part 138.80 ex vat.<\/p>

15\/01\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>

17\/01\/2024 16:10 (sandra)<\/b>emailed for access for 18th <\/p>

17\/01\/2024 16:31 (sandra)<\/b>(Ticket Re-Opened)<\/p>

17\/01\/2024 16:34 (sandra)<\/b>18th to fit shower part with keys <\/p>

18\/01\/2024 19:20 (michaelk)<\/b>Attended site to replace the two-way diverter cartridge to the right hand (main shower head) shower in the bathroom. Completed work and tested the shower on completion, leaving the shower in full working order. 2hrs labour plus parts, total 189 ex vat.<\/p>

19\/01\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59129","activity_ticket_id":"55610","ticket_reference":"HDT56695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16017 - draft excluder to the windows of the office space on 3rd floor ","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/02\/24","activity_end":"2024-02-09 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68508","activity_notes":"draft excluder to the windows of the office space on 3rd floor 29th","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:51 (sandra)<\/b>on order <\/p>

25\/01\/2024 09:24 (jane)<\/b>Draught excluders on order - 3 day lead-time <\/p>

26\/01\/2024 12:43 (sandra)<\/b>29th<\/p>

30\/01\/2024 14:27 (sandra)<\/b>more draught excluder ordered. Expected between 31st and 5 February <\/p>

07\/02\/2024 14:22 (sandra)<\/b>Friday 9th<\/p>

09\/02\/2024 12:14 (travis)<\/b>Draught proofing works.<\/p>

09\/02\/2024 16:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59130","activity_ticket_id":"55611","ticket_reference":"HDT56696","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak under the shower ","ticket_address_1":"40-41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1G 8AB","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/24","activity_end":"2024-01-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68509","activity_notes":"TUESDAY 23RD AT 8AM WITH TENANT TO WATER TEST SHOWER AND INVESTIGATE the leak is coming from the shower in Flat 2 We carried out an inspection of the shower waste fitting in flat 2 and it would seem that a flexible plastic pipe had been used when the shower was fitted, which is a poor quality product. We would recommend that a handy man should remove a panel under the shower tray in flat 2 so that a thorough inspection can be carried out, if a flexible waste fitting and tube is found then it should be replaced.We strongly believe that this is the best place to start the investigation but there could be problems in the flats above which could be running down the outside of the stack pipe into the garage. ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 12:01 (System)<\/b>Ticket Created<\/p>

19\/01\/2024 11:49 (sandra)<\/b>BOOKED FOR 8.00 WITH TENANT TUESDAY 23RD <\/p>

23\/01\/2024 15:39 (iain)<\/b>Investigate leak. Details sent to office.<\/p>

23\/01\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59131","activity_ticket_id":"55612","ticket_reference":"HDT56697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kickboard and bristle brush to flat door ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/24","activity_end":"2024-03-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68510","activity_notes":"kickboard and bristle brush to flat doorFRIDAY COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 12:21 (System)<\/b>Ticket Created<\/p>

18\/01\/2024 12:21 (sandra)<\/b>waiting on access for Friday morning 8am <\/p>

18\/01\/2024 14:13 (sandra)<\/b>Friday 19th with keys from 12pm <\/p>

19\/01\/2024 14:06 (travis)<\/b>Attended and taken details for materials needed to complete job.<\/p>

19\/01\/2024 15:33 (jane)<\/b>Draught excluders and clips for plinths on order <\/p>

24\/01\/2024 14:43 (sandra)<\/b>emailed for access 29th <\/p>

25\/01\/2024 09:50 (sandra)<\/b>MONDAY 29TH WITH KEYS 9AM<\/p>

26\/01\/2024 12:10 (sandra)<\/b>waiting on plinths <\/p>

21\/02\/2024 16:14 (sandra)<\/b>emailed for Monday 26th <\/p>

22\/02\/2024 11:40 (sandra)<\/b>awaiting access <\/p>

26\/02\/2024 11:55 (sandra)<\/b>access with keys Monday 26th<\/p>

27\/02\/2024 10:35 (sandra)<\/b>waiting on confirmation of access <\/p>

27\/02\/2024 11:38 (sandra)<\/b>COLLECT KEYS - FRIDAY <\/p>

01\/03\/2024 12:50 (travis)<\/b>New draught excluder fitted to main steel door,Old kitchen plinths removed and new plinths cut and fitted to suit.<\/p>

05\/03\/2024 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59132","activity_ticket_id":"55613","ticket_reference":"HDT56698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/24","activity_end":"2024-03-01 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68511","activity_notes":"FRIDAY WITH KEYS Bristles to main door and door to fire escape (behind shoe cupboard)To reinstate all loose door handlesTo make good the bathroom wooden flooringto replace kitchen wooden flooring(far right corner)To ease living room windows so that it can be open.","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 12:58 (System)<\/b>Ticket Created<\/p>

18\/01\/2024 14:15 (sandra)<\/b>BOOKED FROM 12 O\/C WITH KEYS FRIDAY 19TH <\/p>

19\/01\/2024 14:07 (travis)<\/b>Attended and taken details of materials needed to complete job.<\/p>

19\/01\/2024 15:34 (jane)<\/b>Head socket on order - 3\/5 days lead-time <\/p>

24\/01\/2024 14:44 (sandra)<\/b>emailed for access 29th <\/p>

25\/01\/2024 09:52 (sandra)<\/b>Booked for Monday 29th with keys <\/p>

26\/01\/2024 10:28 (sandra)<\/b>not attending as we are still waiting for the plinths to be ordered\/delivered. <\/p>

21\/02\/2024 16:15 (sandra)<\/b>emailed for Monday 26th<\/p>

22\/02\/2024 11:39 (sandra)<\/b>chased again with tenant and Holly <\/p>

26\/02\/2024 11:55 (sandra)<\/b>access today 26th with keys <\/p>

27\/02\/2024 10:36 (sandra)<\/b>waiting on confirmation of access for Friday 1st<\/p>

27\/02\/2024 11:39 (sandra)<\/b>CONFIRMED FRIDAY WITH KEYS <\/p>

01\/03\/2024 15:35 (travis)<\/b>List of works,Flooring repairs,Door handle replacement,X2 draught excluders to metal doors <\/p>

01\/03\/2024 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59133","activity_ticket_id":"55614","ticket_reference":"HDT56699","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16014 - Replacement glass to door ","ticket_address_1":"13 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"13 Mercer Street ","cs_id":"1403","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"29\/01\/24","activity_end":"2024-01-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68512","activity_notes":"Replacement glass to door ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2024 11:17 (sandra)<\/b>sent to able to order <\/p>

24\/01\/2024 12:24 (sandra)<\/b>emailed for access on 29th <\/p>

26\/01\/2024 11:54 (sandra)<\/b>confirmed for Monday 29th 10 - 2pm<\/p>

30\/01\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59134","activity_ticket_id":"55615","ticket_reference":"HDT56700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16004 - Remedial electrical works ","ticket_address_1":"Flat 1","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"2716","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2716","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/24","activity_end":"2024-02-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68513","activity_notes":"Remedial electrical works 5th February with keys and tenant to leave room open ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 10:28 (sandra)<\/b>emailed for access for 5th February<\/p>

26\/01\/2024 12:02 (sandra)<\/b>access confirmed with keys and tenant told to leave room open <\/p>

26\/01\/2024 12:16 (sandra)<\/b>confirmed <\/p>

05\/02\/2024 15:23 (alan)<\/b>Quoted works<\/p>

05\/02\/2024 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59135","activity_ticket_id":"55616","ticket_reference":"HDT56701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16005 - Electrical remedial works ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"1039","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1039","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/24","activity_end":"2024-02-06 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68514","activity_notes":"Electrical remedial works with keys and tenant to leave room open - 6th ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 10:29 (sandra)<\/b>emailed for access on 6th February <\/p>

26\/01\/2024 12:02 (sandra)<\/b>access confirmed with keys and tenant told to leave room open <\/p>

06\/02\/2024 14:32 (alan)<\/b>Quoted works <\/p>

06\/02\/2024 14:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59136","activity_ticket_id":"55617","ticket_reference":"HDT56702","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/24","activity_end":"2024-01-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68515","activity_notes":"Handy Man Service For Wednesday 24th January and Thursday 25th January ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 15:49 (jane)<\/b>For Wednesday 24th January and Thursday 25th January <\/p>

25\/01\/2024 15:30 (travis)<\/b>Maintenance works.<\/p>

25\/01\/2024 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59137","activity_ticket_id":"55618","ticket_reference":"HDT56703","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/24","activity_end":"2024-02-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68516","activity_notes":"Handy Man Service For Wednesday 7th February and Thursday 8th February ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 15:52 (jane)<\/b>For Wednesday 7th February and Thursday 8th February <\/p>

07\/02\/2024 16:08 (travis)<\/b>Maintenance works.<\/p>

08\/02\/2024 16:19 (travis)<\/b>Maintenance works.<\/p>

08\/02\/2024 17:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59138","activity_ticket_id":"55619","ticket_reference":"HDT56704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/24","activity_end":"2024-01-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68517","activity_notes":"Electrical boilers and controls collect both sets of keys and call Lilian as she will need to attend with you ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 11:34 (sandra)<\/b>emailed for 25th <\/p>

24\/01\/2024 08:59 (sandra)<\/b>collect both sets of keys for both Wardour street flats and call Lilian as she will have to attend with you on Thursday <\/p>

26\/01\/2024 10:43 (michaelk)<\/b>Completed all electrical heating system checks. 2hrs labour 105<\/p>

26\/01\/2024 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59139","activity_ticket_id":"55620","ticket_reference":"HDT56705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pat and Alarm Test ","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/24","activity_end":"2024-01-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68518","activity_notes":"Pat and Alarm Test ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 16:01 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 11:34 (sandra)<\/b>emailed for 25th <\/p>

26\/01\/2024 10:45 (michaelk)<\/b>Completed alarms, pat and plumbing checks. 85<\/p>

26\/01\/2024 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59140","activity_ticket_id":"55621","ticket_reference":"HDT56706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/24","activity_end":"2024-01-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68519","activity_notes":"Electrical boilers and controls ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 11:35 (sandra)<\/b>emailed for 25th<\/p>

26\/01\/2024 10:43 (michaelk)<\/b>Completed all electrical heating system checks. 2hrs labour 105<\/p>

26\/01\/2024 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59141","activity_ticket_id":"55622","ticket_reference":"HDT56707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pat test and alarm ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/24","activity_end":"2024-01-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68520","activity_notes":"Pat test and alarm ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 16:07 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 11:34 (sandra)<\/b>emailed for 25th <\/p>

26\/01\/2024 10:44 (michaelk)<\/b>Completed alarms, pat and plumbing checks. 85<\/p>

26\/01\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59142","activity_ticket_id":"55623","ticket_reference":"HDT56708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16018 - replacement bathroom cabinet ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/24","activity_end":"2024-03-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68521","activity_notes":"replacement bathroom cabinet BOOKED WITH TENANT FOR MONDAY 25th March AT 8AM WITH TRAVIS Tenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 11:41 (sandra)<\/b>cabinet due 2 - 10 days <\/p>

26\/01\/2024 11:57 (sandra)<\/b>needs to be fitted with appliance <\/p>

08\/02\/2024 10:19 (sandra)<\/b>Monday 8am with tenant <\/p>

12\/02\/2024 10:10 (alan)<\/b>Drop off bathroom cabinet unable fit due to leak <\/p>

20\/02\/2024 12:28 (sandra)<\/b>emailed claire to see if the leak has been rectified and if we can book in to fit the cabinet <\/p>

23\/02\/2024 10:15 (sandra)<\/b>chased again to see if leak has been repaired. <\/p>

04\/03\/2024 13:45 (sandra)<\/b>still waiting on confirmation that leak has been fixed <\/p>

07\/03\/2024 15:52 (sandra)<\/b>leak fixed today 7\/3. Will need 2 weeks to dry out and then decoration before cabinet can be booked in <\/p>

20\/03\/2024 12:55 (sandra)<\/b>emailed for access on Tuesday 26th <\/p>

25\/03\/2024 10:45 (alan)<\/b>Quoted works<\/p>

25\/03\/2024 10:47 (travis)<\/b>Bathroom cabinet and doors.<\/p>

25\/03\/2024 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59143","activity_ticket_id":"55623","ticket_reference":"HDT56708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16018 - replacement bathroom cabinet ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/24","activity_end":"2024-03-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68522","activity_notes":"replacement bathroom cabinet BOOKED WITH TENANT FOR MONDAY 25th March AT 8AM WITH Alan Tenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 11:41 (sandra)<\/b>cabinet due 2 - 10 days <\/p>

26\/01\/2024 11:57 (sandra)<\/b>needs to be fitted with appliance <\/p>

08\/02\/2024 10:19 (sandra)<\/b>Monday 8am with tenant <\/p>

12\/02\/2024 10:10 (alan)<\/b>Drop off bathroom cabinet unable fit due to leak <\/p>

20\/02\/2024 12:28 (sandra)<\/b>emailed claire to see if the leak has been rectified and if we can book in to fit the cabinet <\/p>

23\/02\/2024 10:15 (sandra)<\/b>chased again to see if leak has been repaired. <\/p>

04\/03\/2024 13:45 (sandra)<\/b>still waiting on confirmation that leak has been fixed <\/p>

07\/03\/2024 15:52 (sandra)<\/b>leak fixed today 7\/3. Will need 2 weeks to dry out and then decoration before cabinet can be booked in <\/p>

20\/03\/2024 12:55 (sandra)<\/b>emailed for access on Tuesday 26th <\/p>

25\/03\/2024 10:45 (alan)<\/b>Quoted works<\/p>

25\/03\/2024 10:47 (travis)<\/b>Bathroom cabinet and doors.<\/p>

25\/03\/2024 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59144","activity_ticket_id":"55601","ticket_reference":"HDT56686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16011 - Inter-tenancy checks and redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/24","activity_end":"2024-01-19 09:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68523","activity_notes":"heating not working ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:53 (sandra)<\/b>ongoing <\/p>

19\/01\/2024 09:18 (iain)<\/b>ITC's.<\/p>

19\/01\/2024 09:18 (roy)<\/b>Repressured system and checked thermostatic control valves.All ok<\/p>

19\/01\/2024 09:19 (iain)<\/b>ITC's.<\/p>

22\/01\/2024 10:27 (sandra)<\/b>COMPLETED ALAN TO CLOSE DOWN <\/p>

23\/01\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 20:30 (alan)<\/b>Replace blown lamp in oven and repair faulty connection on cooker hood lights <\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59145","activity_ticket_id":"55624","ticket_reference":"HDT56709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gas cooker not igniting ","ticket_address_1":"Flat 3","ticket_address_2":"18 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2LZ","cs_address_1":"Flat 3","cs_id":"37","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"37","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/24","activity_end":"2024-01-19 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68524","activity_notes":"gas cooker not igniting ","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2024 09:41 (System)<\/b>Ticket Created<\/p>

19\/01\/2024 10:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59146","activity_ticket_id":"55625","ticket_reference":"HDT56710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16021 - Shower repairs ","ticket_address_1":"Flat 5 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/24","activity_end":"2024-01-31 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68525","activity_notes":"Shower repairs ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2024 10:28 (sandra)<\/b>sent to MK to order parts <\/p>

23\/01\/2024 15:06 (sandra)<\/b>emailed for Monday 29th <\/p>

30\/01\/2024 08:33 (michaelk)<\/b>Attended site to strip down the shower located in the bathroom and to replace the thermostatic cartridge. The quoted job was completed and set up leaving in full working order. 2hrs labour plus parts, total 177.35 ex vat.<\/p>

30\/01\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59148","activity_ticket_id":"55626","ticket_reference":"HDT56711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16022 - Replacement parts to the boiler ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/24","activity_end":"2024-01-31 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68527","activity_notes":"Replacement parts to the boiler after 11.30 with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2024 11:35 (sandra)<\/b>sent to MK to order parts <\/p>

23\/01\/2024 15:03 (sandra)<\/b>parts on order <\/p>

30\/01\/2024 10:44 (sandra)<\/b>emailed for Wed morning 31st<\/p>

30\/01\/2024 12:35 (sandra)<\/b>after 11.30 with tenant for access Wednesday 31st <\/p>

01\/02\/2024 07:35 (michaelk)<\/b>Attended site to replace the boiler expansion vessel and aav. Completed work and left boiler in full working order. 3hrs labour plus parts, total 382.44 ex vat.<\/p>

01\/02\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59149","activity_ticket_id":"55627","ticket_reference":"HDT56712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCs and Decorating ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/24","activity_end":"2024-02-07 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68528","activity_notes":"ITCs and Decorating The new tenant is due to move in on 12th Feb.tenant sent this list to be included in the ITCS- Wardrobe doors are coming loose again which makes them hard to open\/close - this has been an ongoing issue therefore please make sure it's done properly since we have days to sort out.- The fridge door needs some adjustment as it looks like it coming off the hinge slightly - A small knob has come off one of the taps on the shower - I have the piece but not sure how its supposed to be attached Please arrange for Dean to proceed with the redecoration. It should be the same quote as Flat 1A.The Flat is identical layout.","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2024 12:27 (System)<\/b>Ticket Created<\/p>

19\/01\/2024 12:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59150","activity_ticket_id":"55627","ticket_reference":"HDT56712","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITCs and Decorating ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/02\/24","activity_end":"2024-02-07 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68529","activity_notes":"ITCs and Decorating The new tenant is due to move in on 12th Feb.tenant sent this list to be included in the ITCS- Wardrobe doors are coming loose again which makes them hard to open\/close - this has been an ongoing issue therefore please make sure it's done properly since we have days to sort out.- The fridge door needs some adjustment as it looks like it coming off the hinge slightly - A small knob has come off one of the taps on the shower - I have the piece but not sure how its supposed to be attached Please arrange for Dean to proceed with the redecoration. It should be the same quote as Flat 1A.The Flat is identical layout.","activity_timesheet":null,"ticket_notes_combined":"

19\/01\/2024 12:27 (System)<\/b>Ticket Created<\/p>

19\/01\/2024 12:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59151","activity_ticket_id":"55628","ticket_reference":"HDT56713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating controls and timer ","ticket_address_1":"Flat 1a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/24","activity_end":"2024-01-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68530","activity_notes":"heating controls and timer ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2024 12:44 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 11:13 (michaelk)<\/b>Attended site to explain heating controls to the tenant. 1hr labour 55<\/p>

22\/01\/2024 13:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59152","activity_ticket_id":"55629","ticket_reference":"HDT56714","ticket_client":"2155","client_name":"Trinzic","ticket_title":"To carry out PAT testing to the 2nd floor ","ticket_address_1":"2nd Floor, Silverlight House ","ticket_address_2":"6-8 Standard Place, Rivington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 3BE","cs_address_1":"2nd Floor, Silverlight House ","cs_id":"2891","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2891","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/24","activity_end":"2024-01-19 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68531","activity_notes":"To carry out PAT testing to the 2nd floor ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2024 13:27 (System)<\/b>Ticket Created<\/p>

19\/01\/2024 13:28 (jane)<\/b>Engineer attending today <\/p>

21\/01\/2024 09:26 (alan)<\/b>PAT testing 2nd floor office <\/p>

21\/01\/2024 16:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59153","activity_ticket_id":"55630","ticket_reference":"HDT56715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"turn heating on for tenant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/24","activity_end":"2024-01-19 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68532","activity_notes":"turn heating on for tenant TINA IS ON SITE TO LET YOU IN ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2024 15:44 (System)<\/b>Ticket Created<\/p>

21\/01\/2024 17:32 (roy)<\/b>Pressure on zero but was taking ages to refill.Suspected a leak somewhere and found pipe not connected to upstairs radiator.Isolated heating so that could fill up system for hot water to work.Hot water ok and spoke to tenant next door<\/p>

22\/01\/2024 09:45 (sandra)<\/b>emailed for access today <\/p>

22\/01\/2024 10:12 (sandra)<\/b>22nd pick up keys <\/p>

23\/01\/2024 12:31 (michaelk)<\/b>Attended site to investigate reported leak to the upstairs radiator. The radiator valves have been tightened and all radiator valves and pipework visible, were then checked. The system was then run and all radiators checked for correct operation. Note; the boiler load for heating was found on 24kw, this has been reduced to 10kw tonreflect the system load which will conserve energy.2hrs labour 105<\/p>

23\/01\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59154","activity_ticket_id":"55631","ticket_reference":"HDT56716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through ceiling into shop:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"49 Goodge Street ","cs_id":"364","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"364","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/24","activity_end":"2024-01-21 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68533","activity_notes":"Leak coming through ceiling: water leak coming from ceiling above of shop Food& wine ltd.advised is a fast moving leak buckets of water coming through.advised shop is looking.products are soaked in water. ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2024 16:31 (System)<\/b>Ticket Created<\/p>

21\/01\/2024 17:38 (roy)<\/b>Big Big leak into ground floor shop and door entrance to flats.Found 1st floor also flooded and unable to shut off water to the building.Flat 1 no access but found that tenant was asleep at midday.So much code in bathroom.Not sure if shower was left on as I followed tenant into bathroom or a connection behind shower has come away.Isolated flat.NTR to investigate furtherCkeaned up shop and door entrances <\/p>

22\/01\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59155","activity_ticket_id":"55632","ticket_reference":"HDT56717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Heating:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/24","activity_end":"2024-01-21 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68534","activity_notes":"No Heating: : No heating in flat 1Began today - need someone asap#No more than 4 hours ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2024 16:34 (System)<\/b>Ticket Created<\/p>

21\/01\/2024 18:21 (roy)<\/b>Hot water\/heating not working.Repressured boiler but still no heating.Replaced batteries in room stats but still nothing.Checked manifold but appears no power.Removed covers but could find no fuse.Supplied a couple of heaters from Robert Dyas<\/p>

22\/01\/2024 08:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59156","activity_ticket_id":"55633","ticket_reference":"HDT56718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Heating:","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/24","activity_end":"2024-01-21 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68535","activity_notes":"No Heating:","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2024 16:40 (System)<\/b>Ticket Created<\/p>

21\/01\/2024 17:29 (roy)<\/b>No heating.Electric boiler.Turned on boost button and heating definitely working.Checked thermostatic control valves and all ok.Not sure if controls not working and may need checking <\/p>

22\/01\/2024 08:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59157","activity_ticket_id":"55634","ticket_reference":"HDT56719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56716 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"49 Goodge Street ","cs_id":"364","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"364","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/24","activity_end":"2024-01-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68536","activity_notes":"HDT56716 Follow-Upto resilicone the shower on Wednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 08:17 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 16:04 (sandra)<\/b>with keys <\/p>

23\/01\/2024 07:15 (roy)<\/b>NTRNumber of issues that contributed to the leak downstairs.Shower gland loose on shower connection. OkSmall gap in silicone on shower tray. NTRBlockage on hand basin. May need new 1 1\/4 P trap. NTROverhead shower.spraying everywhere. Cleaned all ok.I believe the shower connection and the silicone and the fact the shower was left on for a number of hours was the cause of the leak<\/p>

23\/01\/2024 16:43 (sandra)<\/b>booked for 24th with keys <\/p>

24\/01\/2024 10:26 (roy)<\/b>Remove silicone around shower tray and replace<\/p>

24\/01\/2024 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59158","activity_ticket_id":"55635","ticket_reference":"HDT56720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56717 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/24","activity_end":"2024-01-22 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68537","activity_notes":"HDT56717 Follow-UpWITH KEYS TODAY Roys update: Hot water\/heating not working. Repressured boiler but still no heating. Replaced batteries in room stats but still nothing. Checked manifold but appears no power. Removed covers but could find no fuse. Supplied a couple of heaters from Robert Dyas","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 08:26 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 10:15 (sandra)<\/b>emailed for access <\/p>

22\/01\/2024 10:26 (sandra)<\/b>WITH KEYS TODAY <\/p>

23\/01\/2024 12:38 (michaelk)<\/b>Attended site to investigate heating failure. Found the underfloor heating control fuse blown and when replaced, had a dead short, meaning a component had failed. We collected further control fuses and systematically checked all actuators, controls and the pump. The cause was eventually found to be an actuator, which was disconnected from the system, leaving the remaining controls in full working order. A replacement actuator will be quoted for. 4hrs labour 205<\/p>

23\/01\/2024 13:12 (jane)<\/b>Attended site to investigate heating failure. Found the underfloor heating control fuse blown and when replaced, had a dead short, meaning a component had failed. We collected further control fuses and systematically checked all actuators, controls and the pump. The cause was eventually found to be an actuator, which was disconnected from the system, leaving the remaining controls in full working order. A replacement actuator will be ordered<\/p>

23\/01\/2024 15:08 (sandra)<\/b>access requested for Thursday 25th <\/p>

24\/01\/2024 10:10 (sandra)<\/b>confirmed with keys <\/p>

26\/01\/2024 10:50 (michaelk)<\/b>Attended site to replace 1 x faulty actuator to heating manifold. 2hrs labour plus parts, total 149.30 ex vat.<\/p>

26\/01\/2024 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59159","activity_ticket_id":"55636","ticket_reference":"HDT56721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56718 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/24","activity_end":"2024-01-22 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68538","activity_notes":"HDT56718 Follow-Upcollect keys but ring Lilian first before you go Roys update:No heating. Electric boiler. Turned on boost button and heating definitely working. Checked thermostatic control valves and all ok. Not sure if controls not working and may need checking","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 08:29 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 10:17 (sandra)<\/b>emailed for access <\/p>

23\/01\/2024 12:33 (michaelk)<\/b>Attended site to check heating controls. Removed the heating off of boost, leaving in auto and liasing with tenant. 1hr labour 55<\/p>

23\/01\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59160","activity_ticket_id":"55630","ticket_reference":"HDT56715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"turn heating on for tenant ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/24","activity_end":"2024-01-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68539","activity_notes":"turn heating on for tenant pick up keys for this one ","activity_timesheet":"2","ticket_notes_combined":"

19\/01\/2024 15:44 (System)<\/b>Ticket Created<\/p>

21\/01\/2024 17:32 (roy)<\/b>Pressure on zero but was taking ages to refill.Suspected a leak somewhere and found pipe not connected to upstairs radiator.Isolated heating so that could fill up system for hot water to work.Hot water ok and spoke to tenant next door<\/p>

22\/01\/2024 09:45 (sandra)<\/b>emailed for access today <\/p>

22\/01\/2024 10:12 (sandra)<\/b>22nd pick up keys <\/p>

23\/01\/2024 12:31 (michaelk)<\/b>Attended site to investigate reported leak to the upstairs radiator. The radiator valves have been tightened and all radiator valves and pipework visible, were then checked. The system was then run and all radiators checked for correct operation. Note; the boiler load for heating was found on 24kw, this has been reduced to 10kw tonreflect the system load which will conserve energy.2hrs labour 105<\/p>

23\/01\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59161","activity_ticket_id":"55637","ticket_reference":"HDT56722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"top lock unable to lock and bottom lock is very stiff ","ticket_address_1":"Unit 9 ","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7PS","cs_address_1":"Unit 9 ","cs_id":"2893","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H 7PS","ticket_client_site":"2893","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"22\/01\/24","activity_end":"2024-01-22 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68540","activity_notes":"top lock unable to lock and bottom lock is very stiff ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2024 09:17 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 10:17 (sandra)<\/b>attending today <\/p>

23\/01\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59162","activity_ticket_id":"55638","ticket_reference":"HDT56723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water to top floor flat ","ticket_address_1":"Top Floor Flat ","ticket_address_2":"22 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2 2QF","cs_address_1":"Top Floor Flat ","cs_id":"2894","cs_address_2":"22 Goodge Street ","cs_town":"London ","cs_postcode":"WC2 2QF","ticket_client_site":"2894","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/24","activity_end":"2024-02-07 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68541","activity_notes":"no water to top floor flat ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2024 10:24 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 10:25 (sandra)<\/b>this was originally an OOH call but Roy was not notified. I have emailed to see if this is still an issue and if we can gain access <\/p>

22\/01\/2024 11:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59163","activity_ticket_id":"55639","ticket_reference":"HDT56724","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16026 - replacement window fan ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/24","activity_end":"2024-03-21 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68542","activity_notes":"replacement window fan ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 10:12 (sandra)<\/b>sent to Alan to order fan <\/p>

24\/01\/2024 10:36 (sandra)<\/b>emailed to fit fan <\/p>

24\/01\/2024 12:27 (sandra)<\/b>tenant cant confirm a date yet for fitting - Mr Mills <\/p>

31\/01\/2024 12:45 (sandra)<\/b>emailed again to see if they have a date yet <\/p>

05\/02\/2024 10:34 (sandra)<\/b>tenant contacted but no date given as yet <\/p>

14\/02\/2024 14:01 (sandra)<\/b>chased Sue <\/p>

14\/02\/2024 15:48 (sandra)<\/b>Mr Mills has given Alan a date in March. Alan will look and come back to me. <\/p>

16\/02\/2024 14:47 (sandra)<\/b>booked with Mr Mills for 15th at 12 o\/c<\/p>

20\/02\/2024 12:29 (sandra)<\/b>15th March - booked <\/p>

15\/03\/2024 12:30 (sandra)<\/b>rescheduled for Thursday 21st at 2.15 <\/p>

21\/03\/2024 14:51 (travis)<\/b>Assisted in fitting an extractor fan.<\/p>

21\/03\/2024 15:03 (alan)<\/b>Quoted works <\/p>

21\/03\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59164","activity_ticket_id":"55639","ticket_reference":"HDT56724","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16026 - replacement window fan ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/24","activity_end":"2024-03-21 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68543","activity_notes":"replacement window fan ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 10:12 (sandra)<\/b>sent to Alan to order fan <\/p>

24\/01\/2024 10:36 (sandra)<\/b>emailed to fit fan <\/p>

24\/01\/2024 12:27 (sandra)<\/b>tenant cant confirm a date yet for fitting - Mr Mills <\/p>

31\/01\/2024 12:45 (sandra)<\/b>emailed again to see if they have a date yet <\/p>

05\/02\/2024 10:34 (sandra)<\/b>tenant contacted but no date given as yet <\/p>

14\/02\/2024 14:01 (sandra)<\/b>chased Sue <\/p>

14\/02\/2024 15:48 (sandra)<\/b>Mr Mills has given Alan a date in March. Alan will look and come back to me. <\/p>

16\/02\/2024 14:47 (sandra)<\/b>booked with Mr Mills for 15th at 12 o\/c<\/p>

20\/02\/2024 12:29 (sandra)<\/b>15th March - booked <\/p>

15\/03\/2024 12:30 (sandra)<\/b>rescheduled for Thursday 21st at 2.15 <\/p>

21\/03\/2024 14:51 (travis)<\/b>Assisted in fitting an extractor fan.<\/p>

21\/03\/2024 15:03 (alan)<\/b>Quoted works <\/p>

21\/03\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59165","activity_ticket_id":"55640","ticket_reference":"HDT56725","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16020 - Electrical remedial works ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/24","activity_end":"2024-02-08 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68544","activity_notes":"Electrical remedial works 8th Feb at 10 am ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 10:37 (sandra)<\/b>emailed to book in for the 8th <\/p>

24\/01\/2024 11:54 (sandra)<\/b>confirmed at 10am <\/p>

09\/02\/2024 07:21 (alan)<\/b>Quoted works <\/p>

09\/02\/2024 08:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59166","activity_ticket_id":"55641","ticket_reference":"HDT56726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16025 - replacement washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/24","activity_end":"2024-02-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68545","activity_notes":"integrated door replacement COLLECT KEYS FOR FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 15:12 (sandra)<\/b>booked for Wednesday 31st <\/p>

26\/01\/2024 11:46 (sandra)<\/b>emailed for access <\/p>

26\/01\/2024 14:32 (sandra)<\/b>collect keys <\/p>

01\/02\/2024 07:35 (roy)<\/b>Removed machine with Ian.Returned later to assist in fitting<\/p>

01\/02\/2024 09:45 (sandra)<\/b>access requested for this afternoon to fit the integrated door <\/p>

04\/02\/2024 13:02 (iain)<\/b>Washer\/dryer.<\/p>

08\/02\/2024 11:30 (sandra)<\/b>integrated door to refit <\/p>

09\/02\/2024 10:02 (sandra)<\/b>requested access for 14th pm to put the integrated doo back<\/p>

09\/02\/2024 14:13 (sandra)<\/b>WEDNESDAY PM TO PUT ON THE INTEGRATED DOOR <\/p>

15\/02\/2024 13:22 (sandra)<\/b>requested access for Friday <\/p>

15\/02\/2024 15:54 (sandra)<\/b>FRIDAY COLLECT KEYS <\/p>

16\/02\/2024 15:55 (iain)<\/b>To fit integrated washing machine door.<\/p>

16\/02\/2024 16:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59167","activity_ticket_id":"55503","ticket_reference":"HDT56588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"thermostat in hallway ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/24","activity_end":"2024-02-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68546","activity_notes":"electrical thermostat for bathroom located in hallway TENANT WILL BE HOME FOR ACCESSWEDNESDAY 28TH 8 - 10 AM ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 14:27 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:56 (sandra)<\/b>no access. waiting on Tinas return<\/p>

08\/01\/2024 13:34 (sandra)<\/b>emailed Tina for access <\/p>

08\/01\/2024 13:40 (sandra)<\/b>waiting on access for 8am with tenant Tuesday 9th <\/p>

08\/01\/2024 16:27 (sandra)<\/b>no access from the tenant. Tina will notify us when she hears <\/p>

11\/01\/2024 14:35 (sandra)<\/b>difficult tenant still no answer <\/p>

12\/01\/2024 11:13 (sandra)<\/b>(Ticket Closed)<\/p>

22\/01\/2024 12:29 (sandra)<\/b>(Ticket Re-Opened)<\/p>

22\/01\/2024 12:30 (sandra)<\/b>booked with tenant for 24th Wednesday <\/p>

25\/01\/2024 14:07 (alan)<\/b>Look at underfloor heating control for bathroom not working Order replacement unit<\/p>

31\/01\/2024 12:25 (sandra)<\/b>expected Monday 5th <\/p>

08\/02\/2024 13:57 (sandra)<\/b>emailed for access 14th at 8am <\/p>

09\/02\/2024 09:32 (sandra)<\/b>booked for 14th with tenant for access <\/p>

20\/02\/2024 11:07 (sandra)<\/b>needs to be rescheduled Alan didn't attend.Will email for access later in week. <\/p>

21\/02\/2024 10:47 (sandra)<\/b>emailed for Wednesday 28th <\/p>

21\/02\/2024 11:34 (sandra)<\/b>tenant emailed and awaiting confirmation <\/p>

23\/02\/2024 10:39 (sandra)<\/b>chased for Wednesday 28th <\/p>

23\/02\/2024 14:33 (sandra)<\/b>confirmed tenant will be home between 8 - 10 for access <\/p>

28\/02\/2024 10:13 (alan)<\/b>Replace faulty underfloor heating control to bathroom <\/p>

28\/02\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59168","activity_ticket_id":"55642","ticket_reference":"HDT56727","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"MDR\/JH\/16023 - Replacement thermostatic valves ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/24","activity_end":"2024-02-09 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68547","activity_notes":"Replacement thermostatic valves 9.30 Friday 9th ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 15:07 (sandra)<\/b>parts on order <\/p>

30\/01\/2024 10:50 (sandra)<\/b>requested for Saturday 3rd <\/p>

30\/01\/2024 11:51 (sandra)<\/b>emailed for Friday 9th as office is closed on Saturday <\/p>

30\/01\/2024 12:10 (sandra)<\/b>booked 9.30 for the 9th <\/p>

12\/02\/2024 08:46 (michaelk)<\/b>Attended site to carry out quoted work replacing all 13 x thermostatic radiator valves in the office. Completed work and reinstated the system to normal operation. Total cost 710 ex vat.<\/p>

12\/02\/2024 08:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59169","activity_ticket_id":"55643","ticket_reference":"HDT56728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16016 - Replacement hob ","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/24","activity_end":"2024-01-30 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68548","activity_notes":"Replacement hob ao.com use keys for access Tuesday 30th ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 11:51 (sandra)<\/b>emailed for access on 30th to replace hob <\/p>

23\/01\/2024 15:47 (sandra)<\/b>confirmed 30th Tuesday with keys <\/p>

31\/01\/2024 10:42 (alan)<\/b>Quoted works <\/p>

31\/01\/2024 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59170","activity_ticket_id":"55644","ticket_reference":"HDT56729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water meter reading and Serial number ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/24","activity_end":"2024-01-22 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68549","activity_notes":"water meter reading and Serial number I believe water meter is located in the pavement COLLECT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 13:19 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 14:11 (alan)<\/b>I have check all accessible water meters in pavement and cannot locate meter We need a water meter reference number and location so we can read meter <\/p>

24\/01\/2024 10:09 (sandra)<\/b>fed back to client and awaiting further instruction <\/p>

24\/01\/2024 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59171","activity_ticket_id":"55504","ticket_reference":"HDT56589","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"washing machine is leaking ","ticket_address_1":"Flat 1","ticket_address_2":"36-38 West Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"wc2h 9nb","cs_address_1":"Flat 1","cs_id":"2868","cs_address_2":"36-38 West Street ","cs_town":"London ","cs_postcode":"wc2h 9nb","ticket_client_site":"2868","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/01\/24","activity_end":"2024-01-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68550","activity_notes":"keys from carnaby for Repairaid to fit seals to the washer\/dryerThursday 25th 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2024 15:00 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 16:19 (sandra)<\/b>Wednesday, 10th of Jan between 10 and 2pm.waiting on confirmation <\/p>

05\/01\/2024 16:51 (sandra)<\/b>confirmed with keys <\/p>

10\/01\/2024 14:35 (roy)<\/b>With Repair Aid<\/p>

11\/01\/2024 10:52 (sandra)<\/b>door seal on order <\/p>

22\/01\/2024 12:04 (sandra)<\/b>chased for ETA of part<\/p>

22\/01\/2024 15:09 (sandra)<\/b>booked 25th Thursday 12 - 4pm <\/p>

25\/01\/2024 19:43 (roy)<\/b>With Repair Aid.Door seal replaced<\/p>

26\/01\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59172","activity_ticket_id":"55645","ticket_reference":"HDT56730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer is running cold on dryer option ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/01\/24","activity_end":"2024-01-25 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68551","activity_notes":"washer\/dryer is running cold on dryer option ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2024 15:12 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 15:13 (sandra)<\/b>waiting on appointment <\/p>

22\/01\/2024 16:15 (sandra)<\/b>Thursday 25th 12 - 6pm awaiting tenant or keys <\/p>

23\/01\/2024 09:18 (sandra)<\/b>with tenant for access <\/p>

26\/01\/2024 12:34 (sandra)<\/b>waiting on update <\/p>

26\/01\/2024 12:45 (sandra)<\/b>There is a faulty part - we will send the report as soon as possible, <\/p>

29\/01\/2024 10:45 (sandra)<\/b>quote sent to replace <\/p>

30\/01\/2024 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59173","activity_ticket_id":"55646","ticket_reference":"HDT56731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16012 - Inter-tenancy checks and redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 25a Catherine Street ","cs_id":"2886","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2886","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/01\/24","activity_end":"2024-01-25 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68552","activity_notes":"Inter-tenancy checks and redecoration To carry out all necessary Inter-tenancy checks inclusive of:Investigation of faulty kitchen and bedroom lightsReinstatement of blind pelmetsReplacement of shower screen sealShower head, hose and riser railInvestigation to toilet flushing issue","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 15:21 (sandra)<\/b>tenant moving in on 30th <\/p>

23\/01\/2024 10:19 (sandra)<\/b>decorating booked for Friday 26th<\/p>

23\/01\/2024 13:59 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

25\/01\/2024 17:03 (iain)<\/b>ITC's.<\/p>

29\/01\/2024 07:45 (dean)<\/b>Done<\/p>

30\/01\/2024 07:05 (alan)<\/b>Replace faulty transformer to light in main roomReplace 4 blown lamps in bathroom cabinet and repair loose connection to bedroom light <\/p>

30\/01\/2024 08:18 (jane)<\/b>(Ticket Closed)<\/p>

30\/01\/2024 15:29 (iain)<\/b>ITC's. Adjust wardrobe doors.<\/p>

30\/01\/2024 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59174","activity_ticket_id":"55647","ticket_reference":"HDT56732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak loss of pressure ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/24","activity_end":"2024-01-23 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68553","activity_notes":"leak loss of pressure 8.30 Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 15:31 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 15:33 (sandra)<\/b>Tuesday 8am with tenant <\/p>

23\/01\/2024 12:43 (michaelk)<\/b>Attended site to investigate reported pressure fault. Inspected the boiler for possible causes, however the fault was found on the living room radiator. Note; although this will resolve the issue, the two column radiators located in the living room have signs of corrosion around the joints.2hrs labour 105<\/p>

23\/01\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59175","activity_ticket_id":"55648","ticket_reference":"HDT56733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cracked toilet seat ","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/24","activity_end":"2024-02-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68554","activity_notes":"cracked toilet seat 9am with tenant on Thursday tenants number if required 07425232419","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 15:50 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 15:50 (sandra)<\/b>tenant wants Thursday. I have asked for 8am awaiting confirmation <\/p>

25\/01\/2024 19:44 (roy)<\/b>New toilet seat required.Special shape Ideal Standard<\/p>

26\/01\/2024 10:24 (jane)<\/b>Contacting St Annes to see if they can source the toilet seat <\/p>

26\/01\/2024 14:51 (jane)<\/b>St Annes have found a toilet seat that can fit, have left a message to place an order <\/p>

30\/01\/2024 09:50 (jane)<\/b>Toilet seat received from St Annes <\/p>

30\/01\/2024 14:25 (sandra)<\/b>emailed for access <\/p>

30\/01\/2024 15:53 (sandra)<\/b>booked for Thursday with tenant<\/p>

01\/02\/2024 12:55 (roy)<\/b>Remove\/Replaced toilet seat<\/p>

01\/02\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59176","activity_ticket_id":"55646","ticket_reference":"HDT56731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16012 - Inter-tenancy checks and redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 25a Catherine Street ","cs_id":"2886","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2886","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/01\/24","activity_end":"2024-01-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68555","activity_notes":"Inter-tenancy checks and redecoration ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 15:21 (sandra)<\/b>tenant moving in on 30th <\/p>

23\/01\/2024 10:19 (sandra)<\/b>decorating booked for Friday 26th<\/p>

23\/01\/2024 13:59 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

25\/01\/2024 17:03 (iain)<\/b>ITC's.<\/p>

29\/01\/2024 07:45 (dean)<\/b>Done<\/p>

30\/01\/2024 07:05 (alan)<\/b>Replace faulty transformer to light in main roomReplace 4 blown lamps in bathroom cabinet and repair loose connection to bedroom light <\/p>

30\/01\/2024 08:18 (jane)<\/b>(Ticket Closed)<\/p>

30\/01\/2024 15:29 (iain)<\/b>ITC's. Adjust wardrobe doors.<\/p>

30\/01\/2024 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59177","activity_ticket_id":"55649","ticket_reference":"HDT56734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in retail unit - ground floor ","ticket_address_1":"33 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"33 Catherine Street","cs_id":"2415","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2415","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/24","activity_end":"2024-01-23 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68556","activity_notes":"leak in retail unit - ground floor - TUESDAY tenant is doing a fit out so should be there. there is a leak close to a skylight ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 16:32 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 16:35 (sandra)<\/b>Tuesday 23rd <\/p>

23\/01\/2024 14:49 (travis)<\/b>Skylight\/roof repair.<\/p>

23\/01\/2024 15:14 (jane)<\/b>(Ticket Closed)<\/p>

24\/01\/2024 11:59 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 12:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59178","activity_ticket_id":"55650","ticket_reference":"HDT56735","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"to hang some hooks","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/24","activity_end":"2024-01-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68557","activity_notes":"to hang some hooksclient has the hooks and wants you there at 10am on 30th ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 16:37 (System)<\/b>Ticket Created<\/p>

23\/01\/2024 11:24 (sandra)<\/b>9am on 30th <\/p>

30\/01\/2024 11:02 (travis)<\/b>List of maintenance works,Various screw hooks into ceiling and hang picture.<\/p>

30\/01\/2024 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59179","activity_ticket_id":"55651","ticket_reference":"HDT56736","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16019 - Clearance of previous tenants items ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/01\/24","activity_end":"2024-01-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68558","activity_notes":"Clearance of previous tenants items report to security Friday 8am ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 09:43 (sandra)<\/b>Advised Friday and awaiting response from client <\/p>

25\/01\/2024 09:57 (sandra)<\/b>report to security for 8am <\/p>

26\/01\/2024 15:52 (travis)<\/b>Clearing vacant units items into service yard.<\/p>

26\/01\/2024 16:09 (michael)<\/b>(Ticket Closed)<\/p>

26\/01\/2024 16:31 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59180","activity_ticket_id":"55651","ticket_reference":"HDT56736","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16019 - Clearance of previous tenants items ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/01\/24","activity_end":"2024-01-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68559","activity_notes":"Clearance of previous tenants items report to security Friday 8am ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 09:43 (sandra)<\/b>Advised Friday and awaiting response from client <\/p>

25\/01\/2024 09:57 (sandra)<\/b>report to security for 8am <\/p>

26\/01\/2024 15:52 (travis)<\/b>Clearing vacant units items into service yard.<\/p>

26\/01\/2024 16:09 (michael)<\/b>(Ticket Closed)<\/p>

26\/01\/2024 16:31 (iain)<\/b>Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59181","activity_ticket_id":"55549","ticket_reference":"HDT56634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15994 - Replacement bath panel ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/01\/24","activity_end":"2024-01-26 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68560","activity_notes":"Replacement bath panel Dean ready for decorating COLLECT KEYS FRIDAY 26TH","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:56 (sandra)<\/b>with keys for access <\/p>

19\/01\/2024 09:19 (iain)<\/b>Bath panel.<\/p>

19\/01\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 11:03 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 12:00 (sandra)<\/b>collect keys <\/p>

24\/01\/2024 12:03 (sandra)<\/b>26TH<\/p>

29\/01\/2024 07:44 (dean)<\/b>Done <\/p>

29\/01\/2024 14:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59182","activity_ticket_id":"55548","ticket_reference":"HDT56633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15993 - Replacement bath panel ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/01\/24","activity_end":"2024-01-26 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68561","activity_notes":"Replacement bath panel Ready for redecoration 26TH WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2024 10:55 (sandra)<\/b>with keys for access <\/p>

19\/01\/2024 14:46 (iain)<\/b>Bath panel.<\/p>

19\/01\/2024 15:29 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2024 11:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 12:03 (sandra)<\/b>CONFIRMED WITH KEYS FOR 26TH <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done<\/p>

29\/01\/2024 14:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59183","activity_ticket_id":"55652","ticket_reference":"HDT56737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":"2nd\/3rd Floor Flat ","ticket_address_2":"5b Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"2nd\/3rd Floor Flat ","cs_id":"2895","cs_address_2":"5b Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"2895","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/01\/24","activity_end":"2024-01-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68562","activity_notes":"washer\/dryer not working ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2024 11:30 (System)<\/b>Ticket Created<\/p>

23\/01\/2024 11:31 (sandra)<\/b>emailed for appointment <\/p>

23\/01\/2024 15:54 (sandra)<\/b>For your information, the error code on the washing machine is F13.As always, in order to save everyone's time, I'd be grateful if you could ensure that the person who will be coming to the flat has my phone number: 07860 380000<\/p>

24\/01\/2024 12:12 (sandra)<\/b>confirmed for 25th<\/p>

26\/01\/2024 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59184","activity_ticket_id":"55653","ticket_reference":"HDT56738","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L1 kitchen sink kickboard is loose ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/24","activity_end":"2024-01-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68563","activity_notes":"L1 kitchen sink kickboard is loose requires clip to secure 8am on 24th ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 12:43 (System)<\/b>Ticket Created<\/p>

23\/01\/2024 12:44 (sandra)<\/b>8am on 24th <\/p>

24\/01\/2024 16:04 (iain)<\/b>Repair made to kitchen plinth.<\/p>

24\/01\/2024 16:05 (iain)<\/b>Repair made but client has requested extra clips to plinth. To order.<\/p>

29\/01\/2024 08:49 (iain)<\/b>Supplied and fitted plinth clips, 1st floor kitchen.<\/p>

29\/01\/2024 14:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59185","activity_ticket_id":"55635","ticket_reference":"HDT56720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56717 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/24","activity_end":"2024-01-25 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68564","activity_notes":"Thursday with keys but knock first.to fit actuator ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 08:26 (System)<\/b>Ticket Created<\/p>

22\/01\/2024 10:15 (sandra)<\/b>emailed for access <\/p>

22\/01\/2024 10:26 (sandra)<\/b>WITH KEYS TODAY <\/p>

23\/01\/2024 12:38 (michaelk)<\/b>Attended site to investigate heating failure. Found the underfloor heating control fuse blown and when replaced, had a dead short, meaning a component had failed. We collected further control fuses and systematically checked all actuators, controls and the pump. The cause was eventually found to be an actuator, which was disconnected from the system, leaving the remaining controls in full working order. A replacement actuator will be quoted for. 4hrs labour 205<\/p>

23\/01\/2024 13:12 (jane)<\/b>Attended site to investigate heating failure. Found the underfloor heating control fuse blown and when replaced, had a dead short, meaning a component had failed. We collected further control fuses and systematically checked all actuators, controls and the pump. The cause was eventually found to be an actuator, which was disconnected from the system, leaving the remaining controls in full working order. A replacement actuator will be ordered<\/p>

23\/01\/2024 15:08 (sandra)<\/b>access requested for Thursday 25th <\/p>

24\/01\/2024 10:10 (sandra)<\/b>confirmed with keys <\/p>

26\/01\/2024 10:50 (michaelk)<\/b>Attended site to replace 1 x faulty actuator to heating manifold. 2hrs labour plus parts, total 149.30 ex vat.<\/p>

26\/01\/2024 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59187","activity_ticket_id":"55654","ticket_reference":"HDT56739","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L1 small boardroom 3 - left side white board key\/lock not working?","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/24","activity_end":"2024-01-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68566","activity_notes":"L1 small boardroom 3 - left side white board key\/lock not working?24th morning at 8am ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 14:29 (System)<\/b>Ticket Created<\/p>

23\/01\/2024 14:31 (sandra)<\/b>Monday morning at 8am <\/p>

24\/01\/2024 08:58 (iain)<\/b>Ease and adjust door.<\/p>

24\/01\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59188","activity_ticket_id":"55655","ticket_reference":"HDT56740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"draft excluder needed to the cupboard next to the cooker ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/24","activity_end":"2024-01-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68567","activity_notes":"draft excluder needed to the cupboard next to the cooker 8.30 Monday 29th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 14:43 (System)<\/b>Ticket Created<\/p>

23\/01\/2024 14:44 (sandra)<\/b>emailed for access 10am on Monday 29th<\/p>

26\/01\/2024 09:42 (sandra)<\/b>confirmed 8.30 monday <\/p>

29\/01\/2024 10:23 (travis)<\/b>Draught excluder to inside of cupboard door jam and edge of central door,Double mirror fitted in bedroom.<\/p>

29\/01\/2024 14:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59189","activity_ticket_id":"55656","ticket_reference":"HDT56741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15995 - Replacement bathroom sink ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/02\/24","activity_end":"2024-02-01 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68568","activity_notes":"Replacement bathroom sink With keys for Thursday 1st ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 15:46 (jane)<\/b>Basin and pedestal ordered from St Annes - awaiting delivery <\/p>

29\/01\/2024 09:50 (sandra)<\/b>emailed to fit sink on Thursday 1st<\/p>

29\/01\/2024 14:27 (sandra)<\/b>Thursday with keys 1st Feb <\/p>

01\/02\/2024 13:19 (iain)<\/b>Supply and fit new basin and pedestal.<\/p>

01\/02\/2024 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59190","activity_ticket_id":"55657","ticket_reference":"HDT56742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dryer function on washer\/dryer not working ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/02\/24","activity_end":"2024-02-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68569","activity_notes":"dryer function on washer\/dryer not working booked for 1st between 11 - 3pm ","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2024 15:52 (System)<\/b>Ticket Created<\/p>

23\/01\/2024 15:52 (sandra)<\/b>emailed for access 25\/01\/24, Thursday anytime after 11 am26\/01\/24, Friday anytime between 11 am and 3 pm1\/02\/24, Thursday anytime after 11 am<\/p>

24\/01\/2024 12:17 (sandra)<\/b>1st February with keys <\/p>

02\/02\/2024 07:09 (roy)<\/b>With Repair Aid<\/p>

05\/02\/2024 14:50 (sandra)<\/b>chased again for update <\/p>

05\/02\/2024 16:20 (sandra)<\/b>Washer\/dryer was fixed. Wiring harness was reconnected and unit left in working condition.<\/p>

05\/02\/2024 17:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59191","activity_ticket_id":"55658","ticket_reference":"HDT56743","ticket_client":"2116","client_name":"Bancone ","ticket_title":"elements on the megaflo ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/24","activity_end":"2024-01-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68570","activity_notes":"elements on the megaflolocated behind the kitchen upstairs where the large metal trolley isTHURSDAY ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 15:59 (System)<\/b>Ticket Created<\/p>

23\/01\/2024 16:05 (sandra)<\/b>Thursday at 7am <\/p>

25\/01\/2024 09:40 (michaelk)<\/b>Attended site to investigate the operation of the unveted cylinders, heating elements. Tested all three elements which were found to be working correctly.2hrs labour 105<\/p>

25\/01\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59192","activity_ticket_id":"55659","ticket_reference":"HDT56744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power to the electrical sockets ","ticket_address_1":"Flat 1","ticket_address_2":"30 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/24","activity_end":"2024-01-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68571","activity_notes":"no power to the electrical sockets ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2024 09:10 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 09:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59193","activity_ticket_id":"55657","ticket_reference":"HDT56742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dryer function on washer\/dryer not working ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/24","activity_end":"2024-02-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68572","activity_notes":"Repairaid Booked for 1st February 11 - 3pm collect keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 15:52 (System)<\/b>Ticket Created<\/p>

23\/01\/2024 15:52 (sandra)<\/b>emailed for access 25\/01\/24, Thursday anytime after 11 am26\/01\/24, Friday anytime between 11 am and 3 pm1\/02\/24, Thursday anytime after 11 am<\/p>

24\/01\/2024 12:17 (sandra)<\/b>1st February with keys <\/p>

02\/02\/2024 07:09 (roy)<\/b>With Repair Aid<\/p>

05\/02\/2024 14:50 (sandra)<\/b>chased again for update <\/p>

05\/02\/2024 16:20 (sandra)<\/b>Washer\/dryer was fixed. Wiring harness was reconnected and unit left in working condition.<\/p>

05\/02\/2024 17:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59194","activity_ticket_id":"55661","ticket_reference":"HDT56746","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2405","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2405","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/24","activity_end":"2024-02-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68573","activity_notes":"Gas compliance and plumbing checks 6th with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 12:31 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 12:56 (sandra)<\/b>awaiting confirmation <\/p>

30\/01\/2024 12:58 (sandra)<\/b>emailed tenant for access <\/p>

02\/02\/2024 10:00 (sandra)<\/b>emailed Sue for access details <\/p>

02\/02\/2024 14:08 (sandra)<\/b>6th with keys <\/p>

07\/02\/2024 08:00 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

07\/02\/2024 17:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59195","activity_ticket_id":"55662","ticket_reference":"HDT56747","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/24","activity_end":"2024-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68574","activity_notes":"Gas compliance and plumbing checks 6th Febtenant will be home for access 8 - 11 am Tuesday 6th","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 12:33 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 12:57 (sandra)<\/b>awaiting confirmation <\/p>

24\/01\/2024 14:38 (sandra)<\/b>tenant will be home for access 8 - 11 am Tuesday 6th <\/p>

07\/02\/2024 08:00 (michaelk)<\/b>Completed gas and plumbing check. 85<\/p>

07\/02\/2024 17:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59196","activity_ticket_id":"55663","ticket_reference":"HDT56748","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/24","activity_end":"2024-02-07 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68575","activity_notes":"Gas compliance and plumbing checks access with tenant on 7th between 8 - 11 am","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 12:34 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 12:57 (sandra)<\/b>awaiting confirmation <\/p>

30\/01\/2024 12:55 (sandra)<\/b>chased tenant for access <\/p>

30\/01\/2024 15:37 (sandra)<\/b>access with tenant on 7th between 8 - 11 am<\/p>

08\/02\/2024 06:29 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

08\/02\/2024 08:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59197","activity_ticket_id":"55664","ticket_reference":"HDT56749","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/24","activity_end":"2024-02-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68576","activity_notes":"Gas compliance and plumbing checks collect keys 7th ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 12:35 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 12:57 (sandra)<\/b>awaiting confirmation <\/p>

30\/01\/2024 12:52 (sandra)<\/b>emailed tenant to chase <\/p>

05\/02\/2024 13:31 (sandra)<\/b>collect keys <\/p>

08\/02\/2024 06:29 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

08\/02\/2024 08:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59198","activity_ticket_id":"55665","ticket_reference":"HDT56750","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/24","activity_end":"2024-02-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68577","activity_notes":"Gas compliance and plumbing checks vacant - 7th Feb ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 12:36 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 12:58 (sandra)<\/b>awaiting confirmation <\/p>

30\/01\/2024 12:49 (sandra)<\/b>chased tenant <\/p>

01\/02\/2024 14:14 (sandra)<\/b>vacant <\/p>

08\/02\/2024 06:28 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

08\/02\/2024 08:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59199","activity_ticket_id":"55666","ticket_reference":"HDT56751","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/24","activity_end":"2024-02-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68578","activity_notes":"Gas compliance and plumbing checks 11am on 15th February","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 12:40 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 12:57 (sandra)<\/b>awaiting confirmation <\/p>

30\/01\/2024 12:43 (sandra)<\/b>emailed for confirmation of 14th or 15th <\/p>

30\/01\/2024 14:15 (sandra)<\/b>Thursday 15th February at 9am <\/p>

05\/02\/2024 11:52 (sandra)<\/b>booked for 15th at 11 am at tenants request <\/p>

16\/02\/2024 08:46 (michaelk)<\/b>Completed gas and plumbing check. 85<\/p>

16\/02\/2024 10:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59200","activity_ticket_id":"55667","ticket_reference":"HDT56752","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 1 2nd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 1 2nd Floor ","cs_id":"2897","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2897","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/24","activity_end":"2024-02-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68579","activity_notes":"Gas compliance and plumbing checks 8th vacant with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 12:42 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 12:58 (sandra)<\/b>no contact details. waiting on Sue <\/p>

24\/01\/2024 15:01 (sandra)<\/b>vacant with keys <\/p>

08\/02\/2024 11:31 (sandra)<\/b>booked for 8th<\/p>

09\/02\/2024 06:53 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

09\/02\/2024 08:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59201","activity_ticket_id":"55668","ticket_reference":"HDT56753","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 2 3rd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 2 3rd Floor ","cs_id":"2898","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2898","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/24","activity_end":"2024-02-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68580","activity_notes":"Gas compliance and plumbing checks 8th vacant with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 12:43 (System)<\/b>Ticket Created<\/p>

24\/01\/2024 12:58 (sandra)<\/b>no contact details. waiting on Sue <\/p>

24\/01\/2024 15:01 (sandra)<\/b>vacant with keys <\/p>

08\/02\/2024 11:32 (sandra)<\/b>booked for 8th<\/p>

09\/02\/2024 06:53 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

09\/02\/2024 08:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59202","activity_ticket_id":"55669","ticket_reference":"HDT56754","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply a dehumidifier to site - damp located on side wall ","ticket_address_1":"79 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"79 Long Acre ","cs_id":"1937","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1937","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/24","activity_end":"2024-01-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68581","activity_notes":"To supply a dehumidifier to site - damp located on side wall ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2024 13:35 (System)<\/b>Ticket Created<\/p>

25\/01\/2024 19:45 (roy)<\/b>Dehumidifier on hire from HSS.Set up on site<\/p>

12\/02\/2024 13:03 (roy)<\/b>Returned De Humidifier <\/p>

12\/02\/2024 13:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59203","activity_ticket_id":"54328","ticket_reference":"HDT55413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15738 - Redecoration and making good to bedroom bathroom and staircase ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"24 Rupert St\/5B Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"2\/3rd Floor Flat ","cs_id":"1596","cs_address_2":"24 Rupert St\/5B Rupert Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1596","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/08\/24","activity_end":"2024-08-07 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68582","activity_notes":"Redecoration and making good to bedroom bathroom and staircase ","activity_timesheet":null,"ticket_notes_combined":"

17\/08\/2023 10:31 (sandra)<\/b>Lilian wants this booked after all the other works <\/p>

04\/09\/2023 09:36 (sandra)<\/b>Emailed for 15th <\/p>

04\/09\/2023 10:23 (sandra)<\/b> to arrange with the tenant Richard -07860 380000<\/p>

13\/09\/2023 11:37 (jane)<\/b>Tenant doesn't want the redecs for 15th now, waiting on another date from client <\/p>

27\/09\/2023 10:02 (sandra)<\/b>(Ticket Closed)<\/p>

24\/01\/2024 16:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/01\/2024 16:10 (sandra)<\/b>Can you please liaise with Richard on access for Dean to carry out the redecoration works to the ceiling\/leak areas as quoted last year!Hi Richard, as discussed , this quoted works has been paid therefore, it is important that you allow us to complete them.It needs to be completed before the end of Feb 2024.<\/p>

31\/01\/2024 11:35 (sandra)<\/b>tenant now wants a partition wall taken down and I am awaiting Lilian's reply as the decorating cannot go ahead until this has been agreed. <\/p>

03\/04\/2024 13:38 (jane)<\/b>Quotation has been sent for the removal of the partition, to chase the client to see if a decision has been made <\/p>

03\/04\/2024 14:06 (jane)<\/b>Update from Client : We have to wait until next week when the surveyor comes back from annual leave.<\/p>

10\/04\/2024 10:07 (sandra)<\/b>(Placed On Hold) waiting on surveyor for partition wall <\/p>

02\/08\/2024 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59204","activity_ticket_id":"55348","ticket_reference":"HDT56433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/24","activity_end":"2024-01-31 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68583","activity_notes":"vacant property - shower control button is missing - tenant moves in on 2nd ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 14:56 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 14:57 (sandra)<\/b>22nd December <\/p>

13\/12\/2023 15:19 (jane)<\/b>Postponed to 2nd January 2024<\/p>

03\/01\/2024 13:53 (sandra)<\/b>rescheduled for 15th<\/p>

11\/01\/2024 15:56 (sandra)<\/b>new tenant moving in on 26th <\/p>

17\/01\/2024 08:15 (iain)<\/b>ITC's.<\/p>

18\/01\/2024 09:59 (sandra)<\/b>postponed til 22nd <\/p>

23\/01\/2024 09:55 (sandra)<\/b>moved to 23rd <\/p>

23\/01\/2024 10:24 (sandra)<\/b>tenant actually moves in on 3rd so painting to be done on 29th <\/p>

23\/01\/2024 14:00 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

23\/01\/2024 15:43 (iain)<\/b>ITC's.<\/p>

24\/01\/2024 16:03 (iain)<\/b>ITC's.<\/p>

25\/01\/2024 10:09 (jane)<\/b>Double Roller Blinds on order - anticipated dispatch date - 31\/01\/2024 and lampshades on order - delivery expected 26\/01\/2024<\/p>

25\/01\/2024 16:59 (iain)<\/b>ITC's.<\/p>

26\/01\/2024 12:47 (sandra)<\/b>lamp shades in reception iain to pick up <\/p>

29\/01\/2024 09:39 (sandra)<\/b>emailed for access Tuesday to fit blind and lampshades <\/p>

31\/01\/2024 14:12 (iain)<\/b>Blinds and lampshades.<\/p>

31\/01\/2024 14:13 (iain)<\/b>Blinds and lampshades.<\/p>

01\/02\/2024 07:33 (michaelk)<\/b>Attended site to replace the bar mixer, commissioned on completion. 2hrs labour plus parts, total 231 ex vat.<\/p>

01\/02\/2024 19:20 (dean)<\/b>Done 1690.00<\/p>

02\/02\/2024 15:13 (michael)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59205","activity_ticket_id":"55670","ticket_reference":"HDT56755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement shower seal","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/24","activity_end":"2024-01-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68584","activity_notes":"replacement shower sealMonday with keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 09:37 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 08:35 (michaelk)<\/b>Attended site to cut out and replace the shower seal located in the ensuite bathroom. Completed work and left to dry, informed tenant to not use for approx 4hrs. 2hrs labour plus parts, total 115 ex vat.<\/p>

30\/01\/2024 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59206","activity_ticket_id":"55671","ticket_reference":"HDT56756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"integrated cupboard door on the fridge is catching the worktop\/wall","ticket_address_1":"Flat 6a Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/24","activity_end":"2024-01-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68585","activity_notes":"integrated cupboard door on the fridge is catching the worktop\/wallMONDAY WITH TENANT AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

25\/01\/2024 09:47 (sandra)<\/b>access requested for Monday 29th <\/p>

29\/01\/2024 09:56 (sandra)<\/b>MONDAY WITH TENANT AT 9AM<\/p>

30\/01\/2024 15:13 (sandra)<\/b>waiting on Iain to close down <\/p>

30\/01\/2024 15:28 (iain)<\/b>Ease and adjust fridge freezer integrated doors and refit seal.<\/p>

30\/01\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59207","activity_ticket_id":"55673","ticket_reference":"HDT56758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the boiler ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/01\/24","activity_end":"2024-01-26 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68586","activity_notes":"Description: Issue with the boiler as the hot water takes a long while to come through.heating is working.TENANT HOME BEFORE 12 FRIDAY FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 11:01 (System)<\/b>Ticket Created<\/p>

25\/01\/2024 11:01 (sandra)<\/b>booked for Friday by Lilian awaiting access details <\/p>

25\/01\/2024 11:18 (sandra)<\/b>TENANT HOME BEFORE 12PM ON FRIDAY FOR ACCESS <\/p>

26\/01\/2024 10:53 (michaelk)<\/b>Attended site and investigated boiler. A quote to replace parts has been forwarded. 1hr labour 55<\/p>

26\/01\/2024 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59208","activity_ticket_id":"55672","ticket_reference":"HDT56757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush not working and shower head needs replacing ","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/01\/24","activity_end":"2024-01-25 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68587","activity_notes":"toilet flush not working and shower head needs replacing Could you send your plumber around too, by any chance? The toilet flush needs looking at - its becoming incredibly difficult to use, and needs a new mechanism behind the push button. The shower head is also incredibly degraded and could do with being replaced. Ive tried cleaning it a million times, but its just gone beyond its useful life now. ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 09:56 (System)<\/b>Ticket Created<\/p>

26\/01\/2024 10:39 (michaelk)<\/b>Attended site to investigate, source and fit replacement gerberit syphon and push button to toilet. The shower head and hose was also replaced. 3hrs labour plus parts, total 304.30 ex vat.<\/p>

26\/01\/2024 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59209","activity_ticket_id":"55674","ticket_reference":"HDT56759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"checks to boiler and radiators ","ticket_address_1":"Flat 1, 25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1, 25a Catherine Street ","cs_id":"2886","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2886","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/24","activity_end":"2024-01-29 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68588","activity_notes":"full check that boiler is in full working orderfull check that all radiators are in full working order NEW TENANT MOVES IN ON TUESDAY 30TH ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 11:47 (System)<\/b>Ticket Created<\/p>

25\/01\/2024 12:02 (sandra)<\/b>TENANT MOVES IN ON TUESDAY 30TH <\/p>

30\/01\/2024 08:28 (michaelk)<\/b>Attended site to run the heating system checking on the status of the controls and radiators. 1hr labour 55<\/p>

30\/01\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59210","activity_ticket_id":"55675","ticket_reference":"HDT56760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check boiler and radiators ","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/24","activity_end":"2024-01-30 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68589","activity_notes":" full check that boiler is in full working orderfull check that all radiators are in full working orderTenant moves in on 5th ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 12:11 (System)<\/b>Ticket Created<\/p>

25\/01\/2024 12:12 (sandra)<\/b>tenant moves in on 5th <\/p>

31\/01\/2024 08:25 (michaelk)<\/b>Attended site to run the heating up and to test the radiators for correct operation. Note; the boilers manufacturering date is 2000 and is approx 24 years old. I would strongly recommend upgrading this boiler and system.<\/p>

31\/01\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59211","activity_ticket_id":"55676","ticket_reference":"HDT56761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15894 - Water damaged redecoration ","ticket_address_1":"Flat 3 ","ticket_address_2":"7 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/02\/24","activity_end":"2024-02-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68590","activity_notes":"Monday 12th at 8am collect keys and knock first Water damage redecoration To carry out preparation works to water damaged areas as shown pictures, scrape back, apply stain sealer,fill and make good. Apply 2No: coats of colour match emulsion.","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 12:50 (sandra)<\/b>emailed to ask if the flooring quote is also accepted or if it is just the redecs<\/p>

30\/01\/2024 14:34 (sandra)<\/b>emailed to start the decorating on Monday February 12th <\/p>

30\/01\/2024 14:34 (sandra)<\/b>flooring and decorating to go ahead <\/p>

31\/01\/2024 12:50 (sandra)<\/b>decorating confirmed for 12th at 8am <\/p>

31\/01\/2024 14:04 (sandra)<\/b>collect keys <\/p>

15\/02\/2024 07:44 (dean)<\/b>Done 690.00<\/p>

01\/03\/2024 11:20 (jane)<\/b>Requested access for the flooring works from Wednesday 13th March for 3 days <\/p>

01\/03\/2024 12:02 (jane)<\/b>Attending from 8am on Thursday 14th March for two days Keys for access from Seven Dials Security <\/p>

14\/03\/2024 13:32 (roy)<\/b>Move furniture and cover shelving and TV with dust sheets <\/p>

14\/03\/2024 17:58 (michael)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 07:13 (alan)<\/b>Move furniture To return to put back <\/p>

18\/03\/2024 20:28 (roy)<\/b>Returned with Alan to replace furniture <\/p>

19\/03\/2024 08:41 (alan)<\/b>Move furniture back<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59212","activity_ticket_id":"55600","ticket_reference":"HDT56685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16009 - replacement fridge\/freezer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/24","activity_end":"2024-02-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68591","activity_notes":"replacement fridge\/freezer OPTION TWO:To supply and install new Indesit IB7030A1 Integrated 70\/30 Fridge Freezer, connect , test and commissionon completion.","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2024 15:41 (sandra)<\/b>with keys <\/p>

18\/01\/2024 11:13 (sandra)<\/b>25th <\/p>

25\/01\/2024 17:02 (iain)<\/b>Fridge freezer.<\/p>

25\/01\/2024 19:42 (roy)<\/b>Assist Ian with fridge freezer. Arrived late at 4pm.Hardwired, disconnected and rewired.New junction box used<\/p>

26\/01\/2024 10:27 (sandra)<\/b>Iain to return to fit the integrated door as he didn't have time. Emailed for access <\/p>

30\/01\/2024 12:19 (sandra)<\/b>another job for mouse proofing is going to be raised once pest control have been and filed a report. Tina then wants this and the mouse proofing done at the same time <\/p>

31\/01\/2024 12:33 (sandra)<\/b>booked for integrated door to be fitted on Tuesday 6th waiting confirmation <\/p>

31\/01\/2024 14:02 (sandra)<\/b>booked for Tuesday with keys at 9am<\/p>

08\/02\/2024 11:28 (sandra)<\/b>need to return to fit integrated door <\/p>

08\/02\/2024 14:56 (sandra)<\/b>emailed for access 8am Wednesday 14th <\/p>

09\/02\/2024 10:02 (sandra)<\/b>confirmed with keys for 14th to put the integrated door back <\/p>

09\/02\/2024 16:49 (sandra)<\/b>can you look at the kitchen cupboard and see if it can be repaired <\/p>

15\/02\/2024 15:58 (iain)<\/b>Integrated doors to fridge freezer and repair hinges to corner unit.<\/p>

15\/02\/2024 16:20 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2024 07:14 (roy)<\/b>Assist Ian with doors<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59213","activity_ticket_id":"55677","ticket_reference":"HDT56762","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lighting sweep all floors","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/24","activity_end":"2024-02-07 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68592","activity_notes":"lighting sweep all floorslighting fittings be checked office wide and GF toilet block lights out. ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 14:04 (System)<\/b>Ticket Created<\/p>

31\/01\/2024 12:51 (sandra)<\/b>ongoing <\/p>

05\/02\/2024 10:50 (sandra)<\/b>waiting on another delivery of bulbs <\/p>

09\/02\/2024 07:23 (alan)<\/b>Quoted works <\/p>

09\/02\/2024 08:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59214","activity_ticket_id":"55678","ticket_reference":"HDT56763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"all the switches in the flat are faulty","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"918","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"918","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/24","activity_end":"2024-01-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68593","activity_notes":"all the switches in the flat are faulty","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 14:07 (System)<\/b>Ticket Created<\/p>

25\/01\/2024 15:50 (alan)<\/b>Order replacement light switches for bedroom and kitchen light switch Agreed with tenant to return Monday between 10 & 12pm <\/p>

29\/01\/2024 15:27 (alan)<\/b>Return to site and replace faulty dimmer switch in bedroom Replace faulty switch to kitchen cupboard lights and replace faulty transformer <\/p>

29\/01\/2024 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59215","activity_ticket_id":"55676","ticket_reference":"HDT56761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15894 - Water damaged redecoration ","ticket_address_1":"Flat 3 ","ticket_address_2":"7 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/03\/24","activity_end":"2024-03-15 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68594","activity_notes":"Water damage redecoration quote for floor ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2024 12:50 (sandra)<\/b>emailed to ask if the flooring quote is also accepted or if it is just the redecs<\/p>

30\/01\/2024 14:34 (sandra)<\/b>emailed to start the decorating on Monday February 12th <\/p>

30\/01\/2024 14:34 (sandra)<\/b>flooring and decorating to go ahead <\/p>

31\/01\/2024 12:50 (sandra)<\/b>decorating confirmed for 12th at 8am <\/p>

31\/01\/2024 14:04 (sandra)<\/b>collect keys <\/p>

15\/02\/2024 07:44 (dean)<\/b>Done 690.00<\/p>

01\/03\/2024 11:20 (jane)<\/b>Requested access for the flooring works from Wednesday 13th March for 3 days <\/p>

01\/03\/2024 12:02 (jane)<\/b>Attending from 8am on Thursday 14th March for two days Keys for access from Seven Dials Security <\/p>

14\/03\/2024 13:32 (roy)<\/b>Move furniture and cover shelving and TV with dust sheets <\/p>

14\/03\/2024 17:58 (michael)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 07:13 (alan)<\/b>Move furniture To return to put back <\/p>

18\/03\/2024 20:28 (roy)<\/b>Returned with Alan to replace furniture <\/p>

19\/03\/2024 08:41 (alan)<\/b>Move furniture back<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59216","activity_ticket_id":"55679","ticket_reference":"HDT56764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16029 - New fire door to kitchen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/03\/24","activity_end":"2024-03-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68595","activity_notes":"New fire door to kitchen Tenant will give access - For 8th March ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 14:10 (sandra)<\/b>MR notified <\/p>

01\/03\/2024 15:43 (jane)<\/b>Requested access to fit the new kitchen fire door on Friday 8th March and decorate on 12th March <\/p>

01\/03\/2024 16:37 (jane)<\/b> To fit the new kitchen fire door on Friday 8th March and decorate on 12th March - Tenant will give access <\/p>

08\/03\/2024 13:49 (travis)<\/b>Replaced kitchen door for fire rated door with smoke seals.<\/p>

13\/03\/2024 09:48 (sandra)<\/b>Dean is finished <\/p>

13\/03\/2024 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59217","activity_ticket_id":"55680","ticket_reference":"HDT56765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"carpet in common parts is lifting in the entrance and stairs and is currently moving ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/01\/24","activity_end":"2024-01-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68596","activity_notes":"carpet in common parts is lifting in the entrance and stairs and is currently moving attend to secure the carpet down throughout the building. FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 16:37 (System)<\/b>Ticket Created<\/p>

26\/01\/2024 07:40 (travis)<\/b>Attended and secured down all loose carpet areas and both industrial floor mats.<\/p>

26\/01\/2024 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59218","activity_ticket_id":"55594","ticket_reference":"HDT56679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/24","activity_end":"2024-01-29 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68597","activity_notes":"Inter-tenancy checks15\/01\/2024 15:02 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 15:03 (sandra)<\/b>24th to carry out ITC <\/p>

24\/01\/2024 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2024 16:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2024 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59219","activity_ticket_id":"55594","ticket_reference":"HDT56679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/01\/24","activity_end":"2024-01-29 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68598","activity_notes":"works need to be completed by 30th Also the only extra works required are:Make good the holes above the chimney, shelves with chipped paint on the kitchen cupboard and make good\/repair the skirting in the shower room ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2024 15:02 (System)<\/b>Ticket Created<\/p>

15\/01\/2024 15:03 (sandra)<\/b>24th to carry out ITC <\/p>

24\/01\/2024 09:46 (sandra)<\/b>(Ticket Closed)<\/p>

25\/01\/2024 16:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/01\/2024 10:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59220","activity_ticket_id":"55669","ticket_reference":"HDT56754","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply a dehumidifier to site - damp located on side wall ","ticket_address_1":"79 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"79 Long Acre ","cs_id":"1937","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1937","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/24","activity_end":"2024-02-27 08:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68599","activity_notes":"Dehumidifier on hire ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2024 13:35 (System)<\/b>Ticket Created<\/p>

25\/01\/2024 19:45 (roy)<\/b>Dehumidifier on hire from HSS.Set up on site<\/p>

12\/02\/2024 13:03 (roy)<\/b>Returned De Humidifier <\/p>

12\/02\/2024 13:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59221","activity_ticket_id":"55348","ticket_reference":"HDT56433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/24","activity_end":"2024-01-30 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68600","activity_notes":"Inter-tenancy checksLilian wants you to look and see what needs touching up here.Tenant moves in on 2nd","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2023 14:56 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 14:57 (sandra)<\/b>22nd December <\/p>

13\/12\/2023 15:19 (jane)<\/b>Postponed to 2nd January 2024<\/p>

03\/01\/2024 13:53 (sandra)<\/b>rescheduled for 15th<\/p>

11\/01\/2024 15:56 (sandra)<\/b>new tenant moving in on 26th <\/p>

17\/01\/2024 08:15 (iain)<\/b>ITC's.<\/p>

18\/01\/2024 09:59 (sandra)<\/b>postponed til 22nd <\/p>

23\/01\/2024 09:55 (sandra)<\/b>moved to 23rd <\/p>

23\/01\/2024 10:24 (sandra)<\/b>tenant actually moves in on 3rd so painting to be done on 29th <\/p>

23\/01\/2024 14:00 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

23\/01\/2024 15:43 (iain)<\/b>ITC's.<\/p>

24\/01\/2024 16:03 (iain)<\/b>ITC's.<\/p>

25\/01\/2024 10:09 (jane)<\/b>Double Roller Blinds on order - anticipated dispatch date - 31\/01\/2024 and lampshades on order - delivery expected 26\/01\/2024<\/p>

25\/01\/2024 16:59 (iain)<\/b>ITC's.<\/p>

26\/01\/2024 12:47 (sandra)<\/b>lamp shades in reception iain to pick up <\/p>

29\/01\/2024 09:39 (sandra)<\/b>emailed for access Tuesday to fit blind and lampshades <\/p>

31\/01\/2024 14:12 (iain)<\/b>Blinds and lampshades.<\/p>

31\/01\/2024 14:13 (iain)<\/b>Blinds and lampshades.<\/p>

01\/02\/2024 07:33 (michaelk)<\/b>Attended site to replace the bar mixer, commissioned on completion. 2hrs labour plus parts, total 231 ex vat.<\/p>

01\/02\/2024 19:20 (dean)<\/b>Done 1690.00<\/p>

02\/02\/2024 15:13 (michael)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59222","activity_ticket_id":"55682","ticket_reference":"HDT56767","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF disabled toilet - seat has collapsed","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/24","activity_end":"2024-01-31 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68601","activity_notes":"GF disabled toilet - seat has collapsedcan you arrange for someone to take a look to see what is needed i.e. repairs or swap out for new? ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 09:22 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 14:36 (sandra)<\/b>booked for 31st 7am <\/p>

31\/01\/2024 09:08 (michaelk)<\/b>Attended site to measure and source replacement Seat. Sending quote for replacement. 1hr labour 55<\/p>

31\/01\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59223","activity_ticket_id":"55683","ticket_reference":"HDT56768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"metal edging has come up on cupboards","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/24","activity_end":"2024-01-29 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68602","activity_notes":"metal edging has come up on cupboards can these be screwed down MONDAY WITH KEYS The metal pieces which fell are located where the water boiler is.","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 09:44 (System)<\/b>Ticket Created<\/p>

26\/01\/2024 09:45 (sandra)<\/b>Monday with keys <\/p>

29\/01\/2024 13:55 (travis)<\/b>Repairs to all kitchen cupboard doors and drawer fronts, Pilot drilling, countersinking and screwing into place.<\/p>

29\/01\/2024 14:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59224","activity_ticket_id":"55684","ticket_reference":"HDT56769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door lock appears to be broken","ticket_address_1":"1 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1 Gerrard Place ","cs_id":"1555","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1555","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/01\/24","activity_end":"2024-01-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68603","activity_notes":"front door lock appears to be brokenwhen placing our master key in there it spins around and around and does not unlock the door. ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

26\/01\/2024 12:53 (jane)<\/b>(Ticket Closed)<\/p>

26\/01\/2024 16:33 (iain)<\/b>Front door lock.<\/p>

26\/01\/2024 16:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59225","activity_ticket_id":"55685","ticket_reference":"HDT56770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap dripping ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/24","activity_end":"2024-01-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68604","activity_notes":"tap dripping the basin tap in the bathroom. The tap has become loose, resulting in a continuous water leakTUESDAY WITH KEYS FROM 2 Nothingham Court, WC2H 9BFAT 10AM ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 09:56 (System)<\/b>Ticket Created<\/p>

26\/01\/2024 09:56 (sandra)<\/b>emailed for access <\/p>

26\/01\/2024 16:21 (sandra)<\/b>2 Nothingham Court, WC2H 9BFKEYS FROM ABOVE AS LILIAN IS ON HOLIDAY <\/p>

30\/01\/2024 14:38 (sandra)<\/b>30th<\/p>

31\/01\/2024 08:22 (michaelk)<\/b>Attended site to investigate the basin tap letting-by and to resolve. The wall mounted tap was stripped down and the cartridges removed. These were taken to a suppliers to try to match replacements. The actual manufacturer is unknown and the replacement cartridges were not sourced, however I did try to modify with similar cartridges raking out the ceramic discs. This modification didn't work which only left me with one option in replacing the tap handles to a very basic design, which at least left the basin operable. I can source a better quality tap for the long term. See attached pictures. 4hrs labour plus parts, total 308 ex vat.<\/p>

31\/01\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59226","activity_ticket_id":"55686","ticket_reference":"HDT56771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16032 - replacement under counter integrated fridge\/freezer","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/02\/24","activity_end":"2024-02-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68605","activity_notes":"replacement under counter integrated fridge\/freezerMONDAY 12TH - FRIDGE\/FREEZER IN RECEPTION ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 12:25 (sandra)<\/b>gone out of stock. awaiting new stock to come in <\/p>

02\/02\/2024 15:31 (sandra)<\/b>being delivered on Tuesday 6th <\/p>

08\/02\/2024 10:05 (sandra)<\/b>emailed for Monday <\/p>

08\/02\/2024 10:18 (sandra)<\/b>Booked Monday 8am with tenant <\/p>

12\/02\/2024 10:44 (travis)<\/b>Replacement integrated fridge freezer.<\/p>

12\/02\/2024 10:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59227","activity_ticket_id":"55687","ticket_reference":"HDT56772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace smoke detector with heat detector ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/24","activity_end":"2024-01-30 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68606","activity_notes":"replace smoke detector with heat detector TUESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 10:04 (System)<\/b>Ticket Created<\/p>

26\/01\/2024 10:06 (sandra)<\/b>emailed for access <\/p>

29\/01\/2024 09:04 (sandra)<\/b>Tuesday with keys <\/p>

31\/01\/2024 08:16 (michaelk)<\/b>Attended site to replace the smoke detector in the kitchen to a heat alarm as requested. 1hr labour plus parts, total 107.80 ex vat.<\/p>

31\/01\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59228","activity_ticket_id":"55688","ticket_reference":"HDT56773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenant checks and decorating ","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/01\/24","activity_end":"2024-01-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68607","activity_notes":"TO BE COMPLETED BY THE 30TH TENANT MOVED OUT ON 24THMake good the holes above the chimney, shelves with chipped paint on the kitchen cupboard and make good\/repair the skirting in the shower room","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2024 10:57 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 15:26 (alan)<\/b>Replace blown lamps in flatReplace 2 faulty transformers to bathroom lights and one in bedroom Replace faulty dimmer module to bathroom lights Replace out of date smoke alarms Replace broken socket in main room <\/p>

30\/01\/2024 08:27 (michaelk)<\/b>Attended site to run heating system and check status of controls and radiators. 1hr labour 55<\/p>

30\/01\/2024 15:29 (iain)<\/b>ITC's.<\/p>

30\/01\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59229","activity_ticket_id":"55688","ticket_reference":"HDT56773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenant checks and decorating ","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/24","activity_end":"2024-01-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68608","activity_notes":"Inter-tenant checks and decorating TO BE COMPLETED BY 30TH ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 10:57 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 15:26 (alan)<\/b>Replace blown lamps in flatReplace 2 faulty transformers to bathroom lights and one in bedroom Replace faulty dimmer module to bathroom lights Replace out of date smoke alarms Replace broken socket in main room <\/p>

30\/01\/2024 08:27 (michaelk)<\/b>Attended site to run heating system and check status of controls and radiators. 1hr labour 55<\/p>

30\/01\/2024 15:29 (iain)<\/b>ITC's.<\/p>

30\/01\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59230","activity_ticket_id":"55689","ticket_reference":"HDT56774","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/24","activity_end":"2024-02-10 00:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68609","activity_notes":"Emergency Light test OOH Friday night ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 15:44 (sandra)<\/b>requested PAT test for 7th Feb and EL for Friday night OOH 9th. awaiting confirmation <\/p>

31\/01\/2024 12:52 (sandra)<\/b>confirmed <\/p>

08\/02\/2024 15:41 (roy)<\/b>Pat test<\/p>

11\/02\/2024 14:36 (alan)<\/b>Out of hours quoted works <\/p>

11\/02\/2024 20:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59231","activity_ticket_id":"55689","ticket_reference":"HDT56774","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/24","activity_end":"2024-02-08 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68610","activity_notes":"PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 15:44 (sandra)<\/b>requested PAT test for 7th Feb and EL for Friday night OOH 9th. awaiting confirmation <\/p>

31\/01\/2024 12:52 (sandra)<\/b>confirmed <\/p>

08\/02\/2024 15:41 (roy)<\/b>Pat test<\/p>

11\/02\/2024 14:36 (alan)<\/b>Out of hours quoted works <\/p>

11\/02\/2024 20:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59232","activity_ticket_id":"55641","ticket_reference":"HDT56726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16025 - replacement washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/24","activity_end":"2024-01-31 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68611","activity_notes":"replacement washer\/dryer with iain OPTION ONE:To allow for an appliance engineer to attend the above site and make safe isolation to the existingdefective appliance. Cart away and dispose of environmentally friendly at specialist waste transfer site.To supply and install new Candy CBD485D1E\/1 Integrated 8Kg\/5kg washer\/dryer connect , test andcommission on completion.","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2024 15:12 (sandra)<\/b>booked for Wednesday 31st <\/p>

26\/01\/2024 11:46 (sandra)<\/b>emailed for access <\/p>

26\/01\/2024 14:32 (sandra)<\/b>collect keys <\/p>

01\/02\/2024 07:35 (roy)<\/b>Removed machine with Ian.Returned later to assist in fitting<\/p>

01\/02\/2024 09:45 (sandra)<\/b>access requested for this afternoon to fit the integrated door <\/p>

04\/02\/2024 13:02 (iain)<\/b>Washer\/dryer.<\/p>

08\/02\/2024 11:30 (sandra)<\/b>integrated door to refit <\/p>

09\/02\/2024 10:02 (sandra)<\/b>requested access for 14th pm to put the integrated doo back<\/p>

09\/02\/2024 14:13 (sandra)<\/b>WEDNESDAY PM TO PUT ON THE INTEGRATED DOOR <\/p>

15\/02\/2024 13:22 (sandra)<\/b>requested access for Friday <\/p>

15\/02\/2024 15:54 (sandra)<\/b>FRIDAY COLLECT KEYS <\/p>

16\/02\/2024 15:55 (iain)<\/b>To fit integrated washing machine door.<\/p>

16\/02\/2024 16:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59233","activity_ticket_id":"55690","ticket_reference":"HDT56775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has no hot water in the kitchen or bathroom ","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SF","cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/01\/24","activity_end":"2024-01-26 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68612","activity_notes":"tenant has no hot water in the kitchen or bathroom TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 14:44 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 08:29 (michaelk)<\/b>Attended site to investigate hot water issue reported. Located a water heater fitted inside a.kitchen cupboard. Investigated and found that the water heater had tripped out on high temperature. Reset the fault and allowed the heater to reach working temperature. Left fully operational. 2hrs labour 105.Note; the water heater has been fitted on it's side due to space, this makes it very difficult to work on. If a replacement is required I would recommend relocating the heater. See attached pictures. <\/p>

29\/01\/2024 14:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59234","activity_ticket_id":"55691","ticket_reference":"HDT56776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1ST Floor womens toilets last cubicle is not flushing ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/24","activity_end":"2024-01-29 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68613","activity_notes":"1ST Floor womens toilets last cubicle is not flushing access will be available from Monday through the 1st floor office tenant Essenta will provide access. ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 14:51 (System)<\/b>Ticket Created<\/p>

26\/01\/2024 14:52 (sandra)<\/b>access will be available from Monday through the 1st floor office tenant Essenta will provide access. 29th <\/p>

30\/01\/2024 08:30 (michaelk)<\/b>Attended site to investigate the ladies toilet ( last cubicle) as reported to be not flushing. Stripped down the cistern and found that the inlet valve was stuck closed. The cistern when re-assembled was left in full working order. 2hrs labour 105<\/p>

30\/01\/2024 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59235","activity_ticket_id":"55692","ticket_reference":"HDT56777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16041 - replacement water flow switch and a wireless thermostat.","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/24","activity_end":"2024-01-31 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68614","activity_notes":"replacement water flow switch and a wireless thermostat.Wednesday pm with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 10:48 (sandra)<\/b>emailed for Wednesday PM <\/p>

30\/01\/2024 12:16 (sandra)<\/b>Wednesday PM with tenant for access <\/p>

31\/01\/2024 14:30 (sandra)<\/b>circuit board is showing a fault and new one needs to be fitted. Fed back to client and ordered. <\/p>

01\/02\/2024 07:31 (michaelk)<\/b>Attended site to replace the hws flow switch and to install a new wireless timeswitch. Completed both jobs 3hrs labour plus parts, total 278.40 ex vat.<\/p>

01\/02\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59236","activity_ticket_id":"55688","ticket_reference":"HDT56773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenant checks and decorating ","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/24","activity_end":"2024-01-29 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68615","activity_notes":"check boiler is in full working order and radiators or underfloor heating is heating up as it should MONDAY AS TENANT IS MOVING IN ON TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 10:57 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 15:26 (alan)<\/b>Replace blown lamps in flatReplace 2 faulty transformers to bathroom lights and one in bedroom Replace faulty dimmer module to bathroom lights Replace out of date smoke alarms Replace broken socket in main room <\/p>

30\/01\/2024 08:27 (michaelk)<\/b>Attended site to run heating system and check status of controls and radiators. 1hr labour 55<\/p>

30\/01\/2024 15:29 (iain)<\/b>ITC's.<\/p>

30\/01\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59237","activity_ticket_id":"55693","ticket_reference":"HDT56778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak stain to be investigated ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/24","activity_end":"2024-02-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68616","activity_notes":"THURSDAY AT 9AM COLLECT KEYS Keys can be collected from seven dials security control room.Please contact Renata Gawrolinska (07354904912) if any issues leak stain to be investigated During the inspection of the commercial unit, we have noticed that there is a leak stain at the back on ground floor. It looks like above this area is a flat roof. Could you please instruct engineer to investigate and rectify this issue? Please note that I need to liaise with tenants in terms of access","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 16:50 (System)<\/b>Ticket Created<\/p>

26\/01\/2024 16:51 (sandra)<\/b>emailed for access Tuesday after 11 am <\/p>

29\/01\/2024 10:34 (sandra)<\/b>emailed asking for confirmation of Tuesdays appointment <\/p>

29\/01\/2024 15:59 (sandra)<\/b>Anna now wants Thursday at 8am. No answer from tenant and waiting for confirmation <\/p>

30\/01\/2024 09:11 (sandra)<\/b>THURSDAY AT 9AM <\/p>

01\/02\/2024 10:59 (travis)<\/b>Found ceiling staining to rear of property,sanded,stain blocked and painted in to match existing,Gained access to roof\/gully area above and found outlet to be fully blocked and gully full of litter ect,Cleared gully of all debris and unblocked outlet.<\/p>

01\/02\/2024 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59238","activity_ticket_id":"55694","ticket_reference":"HDT56779","ticket_client":"2116","client_name":"Bancone ","ticket_title":"No power:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/24","activity_end":"2024-01-29 07:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68617","activity_notes":"No power:","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 07:57 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 08:53 (roy)<\/b>Checked lights where water leaked.Reset fuseAll ok<\/p>

29\/01\/2024 14:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59239","activity_ticket_id":"55695","ticket_reference":"HDT56780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge smells of burning ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/24","activity_end":"2024-01-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68618","activity_notes":"fridge smells of burning collect keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 09:17 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 09:34 (sandra)<\/b>emailed for access <\/p>

29\/01\/2024 10:20 (sandra)<\/b>collect keys and knock first <\/p>

29\/01\/2024 12:09 (alan)<\/b>Look at burning smell coming fridge freezer Fault found to be on the lamp holder to the light in fridge, see photos Appliance engineer will be needed Tenant asked can we up date as soon as possible <\/p>

29\/01\/2024 14:52 (sandra)<\/b>details of fridge\/freezer and pictures of burnt out light and fitting sent to RA to ask if they can order parts or if they will need to attend. <\/p>

29\/01\/2024 15:36 (sandra)<\/b>new part ordered <\/p>

29\/01\/2024 15:37 (sandra)<\/b>RA - Control assy- 159.51+VAT Labour - 83.33+VAT <\/p>

30\/01\/2024 08:58 (sandra)<\/b>5 - 7 working days delivery <\/p>

08\/02\/2024 11:45 (sandra)<\/b>chased RA for parts <\/p>

08\/02\/2024 11:49 (sandra)<\/b>expected Monday 12th<\/p>

13\/02\/2024 11:09 (sandra)<\/b>chased to book in <\/p>

13\/02\/2024 11:17 (sandra)<\/b>emailed regarding part and told next couple of days <\/p>

16\/02\/2024 10:16 (sandra)<\/b>booked for Wednesday 10 - 2pm 21st - waiting on confirmation <\/p>

20\/02\/2024 16:58 (sandra)<\/b>tenant may be home but pick up keys if not <\/p>

21\/02\/2024 14:48 (iain)<\/b>Repairaid.<\/p>

23\/02\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59240","activity_ticket_id":"55646","ticket_reference":"HDT56731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16012 - Inter-tenancy checks and redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 25a Catherine Street ","cs_id":"2886","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2886","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/24","activity_end":"2024-01-29 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68619","activity_notes":"Investigation of faulty kitchen and bedroom lightsvanity unit lightsoven light tenant moves in on 30th ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2024 15:21 (sandra)<\/b>tenant moving in on 30th <\/p>

23\/01\/2024 10:19 (sandra)<\/b>decorating booked for Friday 26th<\/p>

23\/01\/2024 13:59 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

25\/01\/2024 17:03 (iain)<\/b>ITC's.<\/p>

29\/01\/2024 07:45 (dean)<\/b>Done<\/p>

30\/01\/2024 07:05 (alan)<\/b>Replace faulty transformer to light in main roomReplace 4 blown lamps in bathroom cabinet and repair loose connection to bedroom light <\/p>

30\/01\/2024 08:18 (jane)<\/b>(Ticket Closed)<\/p>

30\/01\/2024 15:29 (iain)<\/b>ITC's. Adjust wardrobe doors.<\/p>

30\/01\/2024 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59241","activity_ticket_id":"55696","ticket_reference":"HDT56781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68620","activity_notes":"Gas compliance testing without PATbooked for 13th with keys","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 09:28 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 09:31 (sandra)<\/b>emailed for Tuesday 13th cert runs out on 20th <\/p>

30\/01\/2024 12:44 (sandra)<\/b>chased <\/p>

30\/01\/2024 12:59 (sandra)<\/b>booked for 13th with keys unless Tina advises otherwise<\/p>

14\/02\/2024 07:08 (michaelk)<\/b>Completed gas compliance testing 185<\/p>

14\/02\/2024 07:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59242","activity_ticket_id":"55697","ticket_reference":"HDT56782","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16010 - Basement model shop - additional circuits for 3D printers ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/24","activity_end":"2024-03-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68621","activity_notes":"Basement model shop - additional circuits for 3D printers ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 10:21 (sandra)<\/b>sent to Alan to order<\/p>

30\/01\/2024 09:41 (jane)<\/b>Advised John we will be carrying out the works on 2nd March 2024<\/p>

14\/03\/2024 16:51 (sandra)<\/b>16th March <\/p>

18\/03\/2024 05:05 (alan)<\/b>Quoted works <\/p>

18\/03\/2024 10:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59243","activity_ticket_id":"55698","ticket_reference":"HDT56783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (January)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/02\/24","activity_end":"2024-02-02 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68622","activity_notes":"Landlord Meter Reads (January)","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 10:57 (System)<\/b>Ticket Created<\/p>

04\/02\/2024 19:33 (alan)<\/b>Meter readings <\/p>

04\/02\/2024 19:35 (alan)<\/b>Meter reading <\/p>

05\/02\/2024 08:07 (michael)<\/b>(Ticket Closed)<\/p>

05\/02\/2024 14:53 (alan)<\/b>Meter readings <\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59244","activity_ticket_id":"55688","ticket_reference":"HDT56773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenant checks and decorating ","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/24","activity_end":"2024-01-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68623","activity_notes":"Inter-tenant checks and decorating lights out. tenant moves in on 30th ","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2024 10:57 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 15:26 (alan)<\/b>Replace blown lamps in flatReplace 2 faulty transformers to bathroom lights and one in bedroom Replace faulty dimmer module to bathroom lights Replace out of date smoke alarms Replace broken socket in main room <\/p>

30\/01\/2024 08:27 (michaelk)<\/b>Attended site to run heating system and check status of controls and radiators. 1hr labour 55<\/p>

30\/01\/2024 15:29 (iain)<\/b>ITC's.<\/p>

30\/01\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59245","activity_ticket_id":"55699","ticket_reference":"HDT56784","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"30 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/24","activity_end":"2024-01-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68624","activity_notes":"heating not working please collect keys and knock first - today ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2024 11:10 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 11:10 (sandra)<\/b>Tina to advise on access <\/p>

29\/01\/2024 11:12 (sandra)<\/b>collect keys and knock first<\/p>

29\/01\/2024 13:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59247","activity_ticket_id":"55700","ticket_reference":"HDT56785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/24","activity_end":"2024-02-06 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68626","activity_notes":"Inter-tenancy checksIs it possible to start the ITC on 2nd February?clean is for the 8th The followings need special attention:2 fire doors in flat- wires are cut (see pics)Light bulbs flashing\/falling off the ceiling Check if All appliances are fully functioning and all blinds work properlyShower screen seal to be replaced","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 13:02 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 12:24 (sandra)<\/b>2nd February <\/p>

04\/02\/2024 13:04 (iain)<\/b>ITC's.<\/p>

05\/02\/2024 08:03 (michaelk)<\/b>Collected keys and attended site to carry out a heating test and to check all radiators for correct operation. Left in full working order 2hrs labour 105<\/p>

05\/02\/2024 10:43 (sandra)<\/b>Tina still unsure if tenant has moved out. Tina to check today <\/p>

06\/02\/2024 15:25 (travis)<\/b>Removal\/ disposal of items.<\/p>

06\/02\/2024 15:55 (iain)<\/b>ITC's.<\/p>

07\/02\/2024 10:13 (sandra)<\/b>velux controller bedroom 2 3 - 5 days delivery<\/p>

07\/02\/2024 14:27 (alan)<\/b>1. Replace missing smoke alarm 2. Replace batteries in 6 smoke alarms 3. Replace 7 blown lamps 4. Replace batteries in all velux window and blind controllers 5. Order replacement velux window controller for bedroom 2 <\/p>

08\/02\/2024 10:07 (iain)<\/b>ITC's.<\/p>

08\/02\/2024 11:47 (sandra)<\/b>iain to return Friday 9th as Tina wants some more items removed. <\/p>

09\/02\/2024 13:14 (iain)<\/b>Removal of items. ITC's.<\/p>

09\/02\/2024 14:21 (sandra)<\/b>VELUX CONTROLLER EXPECT ON 12\/2<\/p>

12\/02\/2024 10:35 (sandra)<\/b>velux controller in reception. Access emailed for Friday <\/p>

12\/02\/2024 13:03 (sandra)<\/b>booked for Friday at 2pmcould you also look at the blind and take measurements in the second bedroom as it needs replacing <\/p>

12\/02\/2024 15:33 (sandra)<\/b>Elena 0 7467055253<\/p>

15\/02\/2024 07:40 (dean)<\/b>Done 50.00<\/p>

16\/02\/2024 14:16 (alan)<\/b>Tenant not in for access To be rescheduled <\/p>

20\/02\/2024 13:37 (jane)<\/b>Requested access for Thursday 29th February <\/p>

21\/02\/2024 10:39 (sandra)<\/b>tenant is now saying velux controller is not needed. Awaiting reply from Holly <\/p>

08\/03\/2024 09:25 (sandra)<\/b>emailed for access in the afternoon waiting for tenant to confirm with holly<\/p>

12\/03\/2024 11:30 (sandra)<\/b>chased to confirm access for Wednesday afternoon <\/p>

12\/03\/2024 11:40 (sandra)<\/b>confirmed Wednesday 13th 2 - 3pm <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59248","activity_ticket_id":"55700","ticket_reference":"HDT56785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/24","activity_end":"2024-02-02 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68627","activity_notes":"Inter-tenancy checksboiler checks and all radiators are working 2nd February ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 13:02 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 12:24 (sandra)<\/b>2nd February <\/p>

04\/02\/2024 13:04 (iain)<\/b>ITC's.<\/p>

05\/02\/2024 08:03 (michaelk)<\/b>Collected keys and attended site to carry out a heating test and to check all radiators for correct operation. Left in full working order 2hrs labour 105<\/p>

05\/02\/2024 10:43 (sandra)<\/b>Tina still unsure if tenant has moved out. Tina to check today <\/p>

06\/02\/2024 15:25 (travis)<\/b>Removal\/ disposal of items.<\/p>

06\/02\/2024 15:55 (iain)<\/b>ITC's.<\/p>

07\/02\/2024 10:13 (sandra)<\/b>velux controller bedroom 2 3 - 5 days delivery<\/p>

07\/02\/2024 14:27 (alan)<\/b>1. Replace missing smoke alarm 2. Replace batteries in 6 smoke alarms 3. Replace 7 blown lamps 4. Replace batteries in all velux window and blind controllers 5. Order replacement velux window controller for bedroom 2 <\/p>

08\/02\/2024 10:07 (iain)<\/b>ITC's.<\/p>

08\/02\/2024 11:47 (sandra)<\/b>iain to return Friday 9th as Tina wants some more items removed. <\/p>

09\/02\/2024 13:14 (iain)<\/b>Removal of items. ITC's.<\/p>

09\/02\/2024 14:21 (sandra)<\/b>VELUX CONTROLLER EXPECT ON 12\/2<\/p>

12\/02\/2024 10:35 (sandra)<\/b>velux controller in reception. Access emailed for Friday <\/p>

12\/02\/2024 13:03 (sandra)<\/b>booked for Friday at 2pmcould you also look at the blind and take measurements in the second bedroom as it needs replacing <\/p>

12\/02\/2024 15:33 (sandra)<\/b>Elena 0 7467055253<\/p>

15\/02\/2024 07:40 (dean)<\/b>Done 50.00<\/p>

16\/02\/2024 14:16 (alan)<\/b>Tenant not in for access To be rescheduled <\/p>

20\/02\/2024 13:37 (jane)<\/b>Requested access for Thursday 29th February <\/p>

21\/02\/2024 10:39 (sandra)<\/b>tenant is now saying velux controller is not needed. Awaiting reply from Holly <\/p>

08\/03\/2024 09:25 (sandra)<\/b>emailed for access in the afternoon waiting for tenant to confirm with holly<\/p>

12\/03\/2024 11:30 (sandra)<\/b>chased to confirm access for Wednesday afternoon <\/p>

12\/03\/2024 11:40 (sandra)<\/b>confirmed Wednesday 13th 2 - 3pm <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59249","activity_ticket_id":"55701","ticket_reference":"HDT56786","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"leak into flat 6 ensuite from Flat 8","ticket_address_1":"Flat 6","ticket_address_2":"40\/41 Wimpole Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AB","cs_address_1":"Flat 6","cs_id":"2903","cs_address_2":"40\/41 Wimpole Street ","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2903","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/24","activity_end":"2024-01-30 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68628","activity_notes":"leak into flat 6 ensuite from Flat 8access also to flat 14 available ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 13:09 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 12:24 (travis)<\/b>Attended property to find leak area, attended apartment above (8),and found a perished mastic seal above leak area.Cut out and replaced seal.Kim Howard should be aware that an electrician will be needed for apartment six bathroom lights.<\/p>

30\/01\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59250","activity_ticket_id":"55702","ticket_reference":"HDT56787","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Boiler Inspection","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/24","activity_end":"2024-02-05 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68629","activity_notes":"Boiler Inspectionrebooked for Monday 5th ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 13:18 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 14:38 (sandra)<\/b>attending 30th<\/p>

02\/02\/2024 10:58 (sandra)<\/b>rebooked for Monday 5th <\/p>

06\/02\/2024 08:04 (michaelk)<\/b>Attended site to investigate pump seal in main plantroom. Collected information to provide a quote to repair. 1hr labour 55<\/p>

20\/02\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59251","activity_ticket_id":"55703","ticket_reference":"HDT56788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16044 - replacement integrated washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/24","activity_end":"2024-02-09 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68630","activity_notes":"replacement integrated washer\/dryer collect keys Wednesday 7th OPTION ONE:To supply and install new Hotpoint BI WDHG 75148 integrated washer\/dryer, connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 12:33 (sandra)<\/b>emailed for 7th February to replace washer\/dryer <\/p>

31\/01\/2024 14:08 (sandra)<\/b>7th Feb with keys <\/p>

07\/02\/2024 18:27 (roy)<\/b>Remove\/Replace washing machine.Power cable and waste too short.Bothe extended<\/p>

08\/02\/2024 10:05 (iain)<\/b>Washer\/dryer.<\/p>

08\/02\/2024 10:42 (iain)<\/b>Returning to fit integrated door.<\/p>

09\/02\/2024 15:52 (iain)<\/b>Integrated washing machine door.<\/p>

09\/02\/2024 15:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59252","activity_ticket_id":"55695","ticket_reference":"HDT56780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge smells of burning ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/02\/24","activity_end":"2024-02-21 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68631","activity_notes":"fridge smells of burning ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2024 09:17 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 09:34 (sandra)<\/b>emailed for access <\/p>

29\/01\/2024 10:20 (sandra)<\/b>collect keys and knock first <\/p>

29\/01\/2024 12:09 (alan)<\/b>Look at burning smell coming fridge freezer Fault found to be on the lamp holder to the light in fridge, see photos Appliance engineer will be needed Tenant asked can we up date as soon as possible <\/p>

29\/01\/2024 14:52 (sandra)<\/b>details of fridge\/freezer and pictures of burnt out light and fitting sent to RA to ask if they can order parts or if they will need to attend. <\/p>

29\/01\/2024 15:36 (sandra)<\/b>new part ordered <\/p>

29\/01\/2024 15:37 (sandra)<\/b>RA - Control assy- 159.51+VAT Labour - 83.33+VAT <\/p>

30\/01\/2024 08:58 (sandra)<\/b>5 - 7 working days delivery <\/p>

08\/02\/2024 11:45 (sandra)<\/b>chased RA for parts <\/p>

08\/02\/2024 11:49 (sandra)<\/b>expected Monday 12th<\/p>

13\/02\/2024 11:09 (sandra)<\/b>chased to book in <\/p>

13\/02\/2024 11:17 (sandra)<\/b>emailed regarding part and told next couple of days <\/p>

16\/02\/2024 10:16 (sandra)<\/b>booked for Wednesday 10 - 2pm 21st - waiting on confirmation <\/p>

20\/02\/2024 16:58 (sandra)<\/b>tenant may be home but pick up keys if not <\/p>

21\/02\/2024 14:48 (iain)<\/b>Repairaid.<\/p>

23\/02\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59253","activity_ticket_id":"55704","ticket_reference":"HDT56789","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/24","activity_end":"2024-01-31 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68632","activity_notes":"Handy Man Service FOR WEDNESDAY 31ST WITH RACHEL ALLEN ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 15:50 (sandra)<\/b>for Wednesday 31st with Rachel Allan <\/p>

31\/01\/2024 16:16 (travis)<\/b>Maintenance works <\/p>

31\/01\/2024 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59254","activity_ticket_id":"55705","ticket_reference":"HDT56790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RazerStore London Front Door issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/24","activity_end":"2024-01-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68633","activity_notes":"We would like to request service on our front door as it still catches the bottom threshold when opening the door.A repair was done a couple months ago but it has since reverted back.","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 16:31 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 13:47 (travis)<\/b>Attended property and found bottom drop bolt to be catching threshold bar when in the open position,Removed drop bolt and adjusted drop pin and refitted and tested,all working satisfactory.<\/p>

30\/01\/2024 13:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59255","activity_ticket_id":"55706","ticket_reference":"HDT56791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The dimmer switch for the main lights in my living room is faulty and now only one setting is working \u00e2\u20ac\u201c super bright! ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/24","activity_end":"2024-01-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68634","activity_notes":"The dimmer switch for the main lights in my living room is faulty and now only one setting is working super bright! WEDNESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 09:16 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 09:20 (sandra)<\/b>He is out tomorrow (Wednesday) all day, please can you arrange it for tomorrow with keys collection?<\/p>

31\/01\/2024 15:09 (alan)<\/b>Replace faulty dimmer switch modules to lights in main room<\/p>

31\/01\/2024 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59256","activity_ticket_id":"55707","ticket_reference":"HDT56792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16037 - Electrical remedial works ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/24","activity_end":"2024-01-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68635","activity_notes":"Electrical remedial worksWEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 09:22 (sandra)<\/b>WEDNESDAY 31ST<\/p>

31\/01\/2024 15:08 (alan)<\/b>Quoted works <\/p>

31\/01\/2024 15:11 (jane)<\/b>(Ticket Closed)<\/p>

04\/02\/2024 17:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59257","activity_ticket_id":"55708","ticket_reference":"HDT56793","ticket_client":"2116","client_name":"Bancone ","ticket_title":"pendant light not working ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/24","activity_end":"2024-02-14 21:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68636","activity_notes":"pendant light not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 09:33 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 09:35 (sandra)<\/b>booked for Friday morning <\/p>

06\/02\/2024 09:54 (alan)<\/b>Look at light not working rear of restaurant order replacement lamp holder<\/p>

14\/02\/2024 20:28 (alan)<\/b>Return to site and replace faulty lamp holder<\/p>

14\/02\/2024 22:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59258","activity_ticket_id":"55709","ticket_reference":"HDT56794","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Out of hours for the emergency light test and in hours for the PAT testing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/24","activity_end":"2024-02-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68637","activity_notes":"AM\/SW\/14548 - Emergency light test booked for the evening of 14th February ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 14:26 (sandra)<\/b>waiting on Alan <\/p>

31\/01\/2024 15:45 (sandra)<\/b>checked with Alan again but still hasnt got a date to do the OOH <\/p>

02\/02\/2024 13:00 (sandra)<\/b>booked for 8th PAT and 14th ELjust waiting on confirmation <\/p>

02\/02\/2024 15:55 (sandra)<\/b>confirmed for the 8th and the 14th <\/p>

07\/02\/2024 18:25 (roy)<\/b>Pat test<\/p>

15\/02\/2024 00:39 (alan)<\/b>Quoted works Emergency light test<\/p>

15\/02\/2024 07:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59259","activity_ticket_id":"55709","ticket_reference":"HDT56794","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Out of hours for the emergency light test and in hours for the PAT testing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/24","activity_end":"2024-02-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68638","activity_notes":"AM\/SW\/14548 - in hours for the PAT testingbooked for Thursday 8th February ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 14:26 (sandra)<\/b>waiting on Alan <\/p>

31\/01\/2024 15:45 (sandra)<\/b>checked with Alan again but still hasnt got a date to do the OOH <\/p>

02\/02\/2024 13:00 (sandra)<\/b>booked for 8th PAT and 14th ELjust waiting on confirmation <\/p>

02\/02\/2024 15:55 (sandra)<\/b>confirmed for the 8th and the 14th <\/p>

07\/02\/2024 18:25 (roy)<\/b>Pat test<\/p>

15\/02\/2024 00:39 (alan)<\/b>Quoted works Emergency light test<\/p>

15\/02\/2024 07:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59260","activity_ticket_id":"55710","ticket_reference":"HDT56795","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"to change some carpet tiles ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/24","activity_end":"2024-02-06 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68639","activity_notes":"to change some carpet tiles Tuesday 6th at 8.30","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 10:23 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 10:29 (sandra)<\/b>Tuesday 6th at 8.30 as requested by tenant <\/p>

06\/02\/2024 10:36 (travis)<\/b>Replacement of various carpet tiles.<\/p>

06\/02\/2024 10:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59261","activity_ticket_id":"55712","ticket_reference":"HDT56797","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":" Boardroom 1 fabric panel works","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/24","activity_end":"2024-02-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68640","activity_notes":" Boardroom 1 fabric panel worksFRIDAY 9TH 8 - 1pm","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 11:01 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 11:02 (sandra)<\/b>Friday 9th Feb 8-1pm<\/p>

09\/02\/2024 14:36 (alan)<\/b>Remove light switch panel and air conditioner controls for works to be carried out by others once works were complete return to site and put back <\/p>

09\/02\/2024 16:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59262","activity_ticket_id":"55711","ticket_reference":"HDT56796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty light ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/24","activity_end":"2024-02-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68641","activity_notes":"keys from 2 Nottingham Court WC2H 9BFWe found faulty light fitting on the roof that was causing the main switch of the fuse board to trip. We have disconnected the light fitting but it will need replacing. Would you like us to proceed with the repair or will you be able to pick this up?Booked 12th Monday 1-2pm but must be out by 3 pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 10:39 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 11:32 (sandra)<\/b>emailed for access details <\/p>

31\/01\/2024 16:12 (sandra)<\/b>booked for the 6th at 8am waiting for access details <\/p>

01\/02\/2024 10:54 (sandra)<\/b>rescheduled for 12th and awaiting confirmation from tenant <\/p>

05\/02\/2024 14:19 (sandra)<\/b>12th Monday 1-2pm but must be out by 3 pm with keys<\/p>

13\/02\/2024 07:15 (alan)<\/b>Replace emergency light fitting on roof garden<\/p>

13\/02\/2024 07:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59263","activity_ticket_id":"55713","ticket_reference":"HDT56798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window open ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/24","activity_end":"2024-01-30 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68642","activity_notes":"window open a window open on the 4th Floor of 52 Shaftesbury Avenue.The tenant cant reach the window to close it.The window is situated behind the lift.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 11:40 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 15:05 (travis)<\/b>Attended and found the main control panel to smoke windows\/vents had been left on the open position, switched back to auto and checked windows,all now closed.<\/p>

30\/01\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59264","activity_ticket_id":"55714","ticket_reference":"HDT56799","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"Caulking extended to the rest of the wall in the office ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/02\/24","activity_end":"2024-02-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68643","activity_notes":"Caulking extended to the rest of the wall in the office ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 14:55 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 14:56 (sandra)<\/b>booked for Friday Feb 9th with tenant <\/p>

30\/01\/2024 15:07 (sandra)<\/b>amaia is having electrical works done and will contact to book this in once this is completed next week. <\/p>

06\/02\/2024 09:07 (sandra)<\/b>The electrical work will be on the 19th and 20th. Can we schedule Travis for the end of that week? Preferably the Friday of that week (22nd) or any day the week after, please. <\/p>

06\/02\/2024 09:09 (sandra)<\/b>booked for Friday 23rd. awaiting confirmation <\/p>

06\/02\/2024 13:41 (sandra)<\/b>if he can come at 9am it would be better. We start at 10am normally, and the team downstairs can move for the morning. Friday 23rd <\/p>

23\/02\/2024 12:12 (travis)<\/b>Sealing around ceiling.<\/p>

23\/02\/2024 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59265","activity_ticket_id":"55715","ticket_reference":"HDT56800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mouse Proofing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/24","activity_end":"2024-01-31 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68644","activity_notes":"Mouse Proofing WEDNESDAY WITH KEYS . There are several gapsaround the skirting boards that appear to be ingress points in the living In the kitchen we removed the kick boards and found there was a high level of bait take. ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 15:50 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 15:51 (sandra)<\/b>waiting on access <\/p>

30\/01\/2024 16:32 (sandra)<\/b>Wednesday with keys <\/p>

31\/01\/2024 16:13 (sandra)<\/b>this is done\/ Roy asked to close <\/p>

01\/02\/2024 07:34 (roy)<\/b>Purchased wire wool but when I removed the kitchen plinth there is big hole underneath the cupboards but can not get to it.Pipes go through it and hole is bigger than a cat.Used wire wool where tenant wanted it.Really need to remove kitchen units to do job properly.On other wall there is a 2 inch gap running at back of wall along the whole wall.This requires removing machines to get to it.Need advice on this one.There really is a lot of mice droppings under the counter and requires hoovering up before work commences <\/p>

01\/02\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59266","activity_ticket_id":"55716","ticket_reference":"HDT56801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/24","activity_end":"2024-02-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68645","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2024 10:06 (System)<\/b>Ticket Created<\/p>

31\/01\/2024 16:14 (sandra)<\/b>waiting for access on 14\/2<\/p>

31\/01\/2024 16:40 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59267","activity_ticket_id":"55717","ticket_reference":"HDT56802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/24","activity_end":"2024-02-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68646","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2024 10:10 (System)<\/b>Ticket Created<\/p>

31\/01\/2024 16:14 (sandra)<\/b>waiting for access on 14\/2<\/p>

31\/01\/2024 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59268","activity_ticket_id":"55718","ticket_reference":"HDT56803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/24","activity_end":"2024-02-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68647","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2024 10:12 (System)<\/b>Ticket Created<\/p>

31\/01\/2024 16:14 (sandra)<\/b>waiting for access on 14\/2<\/p>

31\/01\/2024 16:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59269","activity_ticket_id":"55719","ticket_reference":"HDT56804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas safety compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/02\/24","activity_end":"2024-02-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68648","activity_notes":"Gas safety compliance testing without PATWITH KEYS 29TH AFTER 10AM","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2024 10:14 (System)<\/b>Ticket Created<\/p>

31\/01\/2024 16:14 (sandra)<\/b>waiting on access for 29\/2<\/p>

02\/02\/2024 10:49 (sandra)<\/b>chased <\/p>

14\/02\/2024 14:06 (sandra)<\/b>chased Tina <\/p>

20\/02\/2024 12:32 (sandra)<\/b>chased <\/p>

27\/02\/2024 15:17 (sandra)<\/b>emailed Lilian for access on 29th <\/p>

28\/02\/2024 09:01 (sandra)<\/b>CONFIRMED AFTER 10AM WITH KEYS <\/p>

01\/03\/2024 07:58 (michaelk)<\/b>Completed compliance testing 145<\/p>

01\/03\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59270","activity_ticket_id":"55720","ticket_reference":"HDT56805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/02\/24","activity_end":"2024-02-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68649","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2024 10:16 (System)<\/b>Ticket Created<\/p>

31\/01\/2024 16:15 (sandra)<\/b>waiting on access for 29\/2<\/p>

02\/02\/2024 10:49 (sandra)<\/b>chased <\/p>

14\/02\/2024 14:06 (sandra)<\/b>chased Tina <\/p>

20\/02\/2024 12:32 (sandra)<\/b>chased <\/p>

27\/02\/2024 15:18 (sandra)<\/b>Emailed Lilian for access on 29th <\/p>

01\/03\/2024 07:58 (michaelk)<\/b>Completed compliance testing 145<\/p>

01\/03\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59271","activity_ticket_id":"55609","ticket_reference":"HDT56694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC & redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/24","activity_end":"2024-02-05 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68650","activity_notes":"ITC & redecoration - rescheduled for 5th tenant leaves on 3rd The new tenant is due to move in on 12th Feb.boiler checks and radiator checks to be carried out - A small knob has come off one of the taps on the shower - I have the piece but not sure how its supposed to be attached also leak on rad ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2024 15:47 (System)<\/b>Ticket Created<\/p>

17\/01\/2024 15:50 (sandra)<\/b>Booked for 2nd February <\/p>

26\/01\/2024 09:52 (sandra)<\/b>clean is booked for 18th <\/p>

29\/01\/2024 08:07 (dean)<\/b>Done<\/p>

05\/02\/2024 16:02 (iain)<\/b>ITC's.<\/p>

06\/02\/2024 08:07 (michaelk)<\/b>Attended site to carry out the heating system check. The boiler was found on 3.5bar and expansion vessel had no charge. The boiler was drained and the vessel charges to the correct pressure. The living room radiator was drained and the radiator tail had to be reconnected. The shower thermostatic control had to be repaired to allow the temperature stop button to function. 3hrs labour 155.<\/p>

06\/02\/2024 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59272","activity_ticket_id":"55600","ticket_reference":"HDT56685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16009 - replacement fridge\/freezer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/02\/24","activity_end":"2024-02-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68651","activity_notes":"replacement fridge\/freezer WEDNESDAY 14TH WITH KEYS TO PUT THE DOOR BACK WITH IAIN ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2024 15:41 (sandra)<\/b>with keys <\/p>

18\/01\/2024 11:13 (sandra)<\/b>25th <\/p>

25\/01\/2024 17:02 (iain)<\/b>Fridge freezer.<\/p>

25\/01\/2024 19:42 (roy)<\/b>Assist Ian with fridge freezer. Arrived late at 4pm.Hardwired, disconnected and rewired.New junction box used<\/p>

26\/01\/2024 10:27 (sandra)<\/b>Iain to return to fit the integrated door as he didn't have time. Emailed for access <\/p>

30\/01\/2024 12:19 (sandra)<\/b>another job for mouse proofing is going to be raised once pest control have been and filed a report. Tina then wants this and the mouse proofing done at the same time <\/p>

31\/01\/2024 12:33 (sandra)<\/b>booked for integrated door to be fitted on Tuesday 6th waiting confirmation <\/p>

31\/01\/2024 14:02 (sandra)<\/b>booked for Tuesday with keys at 9am<\/p>

08\/02\/2024 11:28 (sandra)<\/b>need to return to fit integrated door <\/p>

08\/02\/2024 14:56 (sandra)<\/b>emailed for access 8am Wednesday 14th <\/p>

09\/02\/2024 10:02 (sandra)<\/b>confirmed with keys for 14th to put the integrated door back <\/p>

09\/02\/2024 16:49 (sandra)<\/b>can you look at the kitchen cupboard and see if it can be repaired <\/p>

15\/02\/2024 15:58 (iain)<\/b>Integrated doors to fridge freezer and repair hinges to corner unit.<\/p>

15\/02\/2024 16:20 (michael)<\/b>(Ticket Closed)<\/p>

16\/02\/2024 07:14 (roy)<\/b>Assist Ian with doors<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59273","activity_ticket_id":"55703","ticket_reference":"HDT56788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16044 - replacement integrated washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/24","activity_end":"2024-02-07 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68652","activity_notes":"replacement integrated washer\/dryerwith iain on7th Feb.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2024 12:33 (sandra)<\/b>emailed for 7th February to replace washer\/dryer <\/p>

31\/01\/2024 14:08 (sandra)<\/b>7th Feb with keys <\/p>

07\/02\/2024 18:27 (roy)<\/b>Remove\/Replace washing machine.Power cable and waste too short.Bothe extended<\/p>

08\/02\/2024 10:05 (iain)<\/b>Washer\/dryer.<\/p>

08\/02\/2024 10:42 (iain)<\/b>Returning to fit integrated door.<\/p>

09\/02\/2024 15:52 (iain)<\/b>Integrated washing machine door.<\/p>

09\/02\/2024 15:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59274","activity_ticket_id":"55348","ticket_reference":"HDT56433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/03\/24","activity_end":"2024-03-05 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68653","activity_notes":"Blinds on order ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 14:56 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 14:57 (sandra)<\/b>22nd December <\/p>

13\/12\/2023 15:19 (jane)<\/b>Postponed to 2nd January 2024<\/p>

03\/01\/2024 13:53 (sandra)<\/b>rescheduled for 15th<\/p>

11\/01\/2024 15:56 (sandra)<\/b>new tenant moving in on 26th <\/p>

17\/01\/2024 08:15 (iain)<\/b>ITC's.<\/p>

18\/01\/2024 09:59 (sandra)<\/b>postponed til 22nd <\/p>

23\/01\/2024 09:55 (sandra)<\/b>moved to 23rd <\/p>

23\/01\/2024 10:24 (sandra)<\/b>tenant actually moves in on 3rd so painting to be done on 29th <\/p>

23\/01\/2024 14:00 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

23\/01\/2024 15:43 (iain)<\/b>ITC's.<\/p>

24\/01\/2024 16:03 (iain)<\/b>ITC's.<\/p>

25\/01\/2024 10:09 (jane)<\/b>Double Roller Blinds on order - anticipated dispatch date - 31\/01\/2024 and lampshades on order - delivery expected 26\/01\/2024<\/p>

25\/01\/2024 16:59 (iain)<\/b>ITC's.<\/p>

26\/01\/2024 12:47 (sandra)<\/b>lamp shades in reception iain to pick up <\/p>

29\/01\/2024 09:39 (sandra)<\/b>emailed for access Tuesday to fit blind and lampshades <\/p>

31\/01\/2024 14:12 (iain)<\/b>Blinds and lampshades.<\/p>

31\/01\/2024 14:13 (iain)<\/b>Blinds and lampshades.<\/p>

01\/02\/2024 07:33 (michaelk)<\/b>Attended site to replace the bar mixer, commissioned on completion. 2hrs labour plus parts, total 231 ex vat.<\/p>

01\/02\/2024 19:20 (dean)<\/b>Done 1690.00<\/p>

02\/02\/2024 15:13 (michael)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59275","activity_ticket_id":"55721","ticket_reference":"HDT56806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16030 - Redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/02\/24","activity_end":"2024-02-06 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68654","activity_notes":"Redecoration - Vacant with keys To carry out preparation works, touch up and apply one full coat to walls to bottom floor and hallway inclusive of one shutter ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2024 16:15 (sandra)<\/b>property vacant <\/p>

02\/02\/2024 12:24 (sandra)<\/b>booked for 6th <\/p>

07\/02\/2024 07:29 (dean)<\/b>Done 390.00<\/p>

07\/02\/2024 12:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59276","activity_ticket_id":"55722","ticket_reference":"HDT56807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shutters and fridge door","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/24","activity_end":"2024-02-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68655","activity_notes":"shutters and fridge door - vacant property -Some of the shutters arent closing properly -Fridge door not closing properly ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2024 15:57 (System)<\/b>Ticket Created<\/p>

31\/01\/2024 16:15 (sandra)<\/b>property vacant <\/p>

01\/02\/2024 09:37 (travis)<\/b>Removed kitchen plinth, levelled up fridge and realigned door,refitted plinth,Realigned old internal window shutters to allow to shut correctly.<\/p>

01\/02\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59277","activity_ticket_id":"55723","ticket_reference":"HDT56808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle and bumper rail ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/02\/24","activity_end":"2024-02-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68656","activity_notes":"Description: I just wanted to report the following repairs that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).Firstly, the front doors handle of Unit 4 is loose and keeps wobbling when used.Lastly, a bumper rail is loose and coming out of the wall in our Service Corridor. ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2024 16:07 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 14:20 (travis)<\/b>Attended and refitted key clamping bump bar back to wall, refitted unit number fourHandle back to main door.<\/p>

01\/02\/2024 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59279","activity_ticket_id":"55724","ticket_reference":"HDT56809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate water pressure ","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/24","activity_end":"2024-02-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68658","activity_notes":"investigate water pressure MONDAY AFTER 11AM WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 09:28 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 09:36 (sandra)<\/b>access requested for 2nd <\/p>

02\/02\/2024 10:46 (sandra)<\/b>emailed for access for Monday as no reply for today <\/p>

02\/02\/2024 11:36 (sandra)<\/b>BOOKED MONDAY AFTER 11 AM <\/p>

06\/02\/2024 08:03 (michaelk)<\/b>Attended site to look at mains pipework and whether we could install a pump to the shower. 1hr labour 55Quote to follow<\/p>

12\/02\/2024 15:55 (sandra)<\/b>Cost to attend site and to boost the shower pressure is 390 ex vat. I will install 2 x inline pumps beneath the boiler to improve the mians pressure feeding the tenants shower.MK told to proceed <\/p>

13\/02\/2024 11:06 (sandra)<\/b>MK asked to order parts <\/p>

20\/02\/2024 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59280","activity_ticket_id":"55725","ticket_reference":"HDT56810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/24","activity_end":"2024-03-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68659","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 10:04 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 10:06 (sandra)<\/b>emailed for access 14th Feb <\/p>

02\/02\/2024 10:44 (sandra)<\/b>4th March <\/p>

05\/03\/2024 09:13 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/03\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59281","activity_ticket_id":"55726","ticket_reference":"HDT56811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/24","activity_end":"2024-03-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68660","activity_notes":"Gas and PAT full compliance with PAT","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 10:07 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 10:08 (sandra)<\/b>access requested <\/p>

02\/02\/2024 10:43 (sandra)<\/b>4th March <\/p>

05\/03\/2024 09:13 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/03\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59282","activity_ticket_id":"55727","ticket_reference":"HDT56812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/24","activity_end":"2024-03-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68661","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 10:09 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 10:10 (sandra)<\/b>access requested <\/p>

02\/02\/2024 10:43 (sandra)<\/b>5th March <\/p>

06\/03\/2024 08:11 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/03\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59283","activity_ticket_id":"55728","ticket_reference":"HDT56813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/24","activity_end":"2024-03-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68662","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 10:11 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 10:13 (sandra)<\/b>emailed for access <\/p>

02\/02\/2024 10:43 (sandra)<\/b>5th March <\/p>

06\/03\/2024 08:10 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/03\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59284","activity_ticket_id":"55729","ticket_reference":"HDT56814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/24","activity_end":"2024-03-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68663","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 10:13 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 10:14 (sandra)<\/b>access requested <\/p>

02\/02\/2024 10:43 (sandra)<\/b>5th March <\/p>

06\/03\/2024 08:10 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/03\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59285","activity_ticket_id":"55730","ticket_reference":"HDT56815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/24","activity_end":"2024-03-07 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68664","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 10:22 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 10:23 (sandra)<\/b>access requested <\/p>

02\/02\/2024 10:42 (sandra)<\/b>6th March <\/p>

08\/03\/2024 08:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/03\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59286","activity_ticket_id":"55731","ticket_reference":"HDT56816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/24","activity_end":"2024-03-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68665","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 10:24 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 10:25 (sandra)<\/b>emailed for access <\/p>

02\/02\/2024 10:40 (sandra)<\/b>6th March <\/p>

07\/03\/2024 08:21 (michaelk)<\/b>Completed full compliance testing 185<\/p>

07\/03\/2024 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59287","activity_ticket_id":"55732","ticket_reference":"HDT56817","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16049 - Water damage redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/02\/24","activity_end":"2024-02-09 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68666","activity_notes":"Water damage redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 14:54 (sandra)<\/b>starting 8th Feb <\/p>

05\/02\/2024 14:55 (sandra)<\/b>rescheduled Friday 9th <\/p>

13\/02\/2024 08:23 (dean)<\/b>Done 360.00<\/p>

13\/02\/2024 08:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59288","activity_ticket_id":"55733","ticket_reference":"HDT56818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate lights in communal area ","ticket_address_1":"Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/24","activity_end":"2024-02-01 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68667","activity_notes":"investigate lights in communal area Most all of the light are not working on only green emergency light is on.","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 14:07 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 07:20 (roy)<\/b>Checked power all ok.But two floors lights not coming on. Sensor downstairs ok but can not find any other sensor.Alan toattend<\/p>

02\/02\/2024 13:41 (alan)<\/b>Lamps found to be faulty order replacements <\/p>

02\/02\/2024 14:11 (sandra)<\/b>bulbs on order expected 3 - 5 days <\/p>

06\/02\/2024 09:56 (alan)<\/b>Return to site and replace blown lamps in 7 fittings <\/p>

06\/02\/2024 10:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59289","activity_ticket_id":"55734","ticket_reference":"HDT56819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a few lights are not working ","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/24","activity_end":"2024-02-01 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68668","activity_notes":"a few lights are not working ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 14:10 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 07:17 (roy)<\/b>Replaced bulbs on staircase <\/p>

02\/02\/2024 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59290","activity_ticket_id":"55735","ticket_reference":"HDT56820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light is out in communal area ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/02\/24","activity_end":"2024-02-01 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68669","activity_notes":"light is out in communal area ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 14:11 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 07:11 (roy)<\/b>Bulb had exploded hence call out.Replaced 2 x bulbs<\/p>

02\/02\/2024 15:17 (michael)<\/b>(Ticket Closed)<\/p>

02\/02\/2024 15:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59291","activity_ticket_id":"55743","ticket_reference":"HDT56828","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16035 - Domestic Water Services Monitoring and Inspection Services to water tank","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"1 Mercer Walk ","cs_id":"2835","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2835","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/03\/24","activity_end":"2024-03-13 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68670","activity_notes":"Domestic Water Services Monitoring and Inspection Services to water tank ","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2024 15:34 (sandra)<\/b>emailed for appointment <\/p>

05\/02\/2024 15:09 (sandra)<\/b>Michael.Ruffell@wcs-group.co.uk PHASE TECHNOLOGY LTD INTEGRATION WITH WCS ENVIRONMENTAL LTDwaiting for appointment <\/p>

07\/02\/2024 16:19 (sandra)<\/b>chased all three for a date <\/p>

08\/02\/2024 11:55 (sandra)<\/b>Michael Ruffell is returning out of office off sick email and phone is not answering <\/p>

13\/02\/2024 11:14 (sandra)<\/b>emailed new contract. No reply. Emailed Randall to advise and emailed contact again <\/p>

14\/02\/2024 12:41 (sandra)<\/b>contact replied and is looking at dates to attend <\/p>

14\/02\/2024 15:50 (sandra)<\/b>Randall has cancelled with this contractor as they cant carry out their first visit until March <\/p>

21\/02\/2024 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59292","activity_ticket_id":"55742","ticket_reference":"HDT56827","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16034 - Domestic Water Services Monitoring and Inspection Services to water tank","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/03\/24","activity_end":"2024-03-12 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68671","activity_notes":"Domestic Water Services Monitoring and Inspection Services to water tank ","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2024 15:35 (sandra)<\/b>emailed for access <\/p>

05\/02\/2024 15:10 (sandra)<\/b>Michael.Ruffell@wcs-group.co.uk PHASE TECHNOLOGY LTD INTEGRATION WITH WCS ENVIRONMENTAL LTD waiting for appointment<\/p>

08\/02\/2024 11:56 (sandra)<\/b>email returned off sick and phone is saying cannot be answered at this time <\/p>

13\/02\/2024 11:14 (sandra)<\/b>emailed new contract. No reply. Emailed Randall to advise and emailed contact again <\/p>

14\/02\/2024 12:42 (sandra)<\/b>contact replied and is looking at dates to attend <\/p>

14\/02\/2024 15:51 (sandra)<\/b>Randall has cancelled with this contractor as they cant carry out their first visit until March <\/p>

21\/02\/2024 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59293","activity_ticket_id":"55741","ticket_reference":"HDT56826","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16033 - Domestic Water Services Monitoring and Inspection Services to water tank","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/03\/24","activity_end":"2024-03-13 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68672","activity_notes":"Domestic Water Services Monitoring and Inspection Services to water tank","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2024 15:35 (sandra)<\/b>emailed for access <\/p>

02\/02\/2024 10:39 (sandra)<\/b>emailed for appointment <\/p>

05\/02\/2024 15:10 (sandra)<\/b>Michael.Ruffell@wcs-group.co.uk PHASE TECHNOLOGY LTD INTEGRATION WITH WCS ENVIRONMENTAL LTD waiting for appointment<\/p>

08\/02\/2024 11:57 (sandra)<\/b>email returned as off sick and phone is saying cannot be answered at this time<\/p>

13\/02\/2024 11:14 (sandra)<\/b>emailed new contract. No reply. Emailed Randall to advise and emailed contact again <\/p>

14\/02\/2024 12:42 (sandra)<\/b>contact replied and is looking at dates to attend <\/p>

14\/02\/2024 15:51 (sandra)<\/b>Randall has cancelled with this contractor as they cant carry out their first visit until March <\/p>

21\/02\/2024 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59294","activity_ticket_id":"55736","ticket_reference":"HDT56821","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16040 - Emergency light remedial works ","ticket_address_1":"2-4 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"2-4 Mercer Walk","cs_id":"2900","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"2900","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/24","activity_end":"2024-03-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68673","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 15:36 (sandra)<\/b>AM aware <\/p>

06\/02\/2024 21:31 (michael)<\/b>Access confirmed for the 5th and 6th of March<\/p>

11\/03\/2024 15:29 (alan)<\/b>Quoted works <\/p>

12\/03\/2024 15:37 (alan)<\/b>Quoted works <\/p>

12\/03\/2024 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59295","activity_ticket_id":"55737","ticket_reference":"HDT56822","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16042 - Emergency light remedial works ","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/24","activity_end":"2024-03-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68674","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 15:36 (sandra)<\/b>AM aware <\/p>

06\/02\/2024 21:30 (michael)<\/b>Access confirmed for the 04\/03<\/p>

07\/03\/2024 04:49 (alan)<\/b>Quoted works <\/p>

07\/03\/2024 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59296","activity_ticket_id":"55738","ticket_reference":"HDT56823","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16039 - Emergency light remedial works ","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/02\/24","activity_end":"2024-02-29 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68675","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 15:37 (sandra)<\/b>AM aware <\/p>

06\/02\/2024 21:29 (michael)<\/b>Access confirmed for the 29th<\/p>

07\/03\/2024 04:48 (alan)<\/b>Quoted works <\/p>

07\/03\/2024 04:48 (alan)<\/b>Quoted works <\/p>

07\/03\/2024 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59297","activity_ticket_id":"55739","ticket_reference":"HDT56824","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16038 - Emergency light remedial works ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/24","activity_end":"2024-03-21 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68676","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 15:37 (sandra)<\/b>AM aware <\/p>

06\/02\/2024 21:28 (michael)<\/b>Access confirmed for the 28th<\/p>

14\/03\/2024 16:52 (sandra)<\/b>on going <\/p>

21\/03\/2024 15:05 (alan)<\/b>Quoted works <\/p>

21\/03\/2024 15:09 (alan)<\/b>Quoted works <\/p>

21\/03\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59298","activity_ticket_id":"55740","ticket_reference":"HDT56825","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16043 - Emergency light remedial works ","ticket_address_1":"Mercer Walk - Basement ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Mercer Walk - Basement ","cs_id":"2902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68677","activity_notes":"Emergency light remedial works ","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 15:37 (sandra)<\/b>AM aware <\/p>

06\/02\/2024 21:27 (michael)<\/b>Access confirmed for the 26th and 27th<\/p>

28\/03\/2024 16:45 (alan)<\/b>Quoted works <\/p>

10\/04\/2024 12:30 (alan)<\/b>Quoted works <\/p>

10\/04\/2024 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59299","activity_ticket_id":"55733","ticket_reference":"HDT56818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate lights in communal area ","ticket_address_1":"Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/24","activity_end":"2024-02-21 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68678","activity_notes":"investigate lights in communal area Most all of the light are not working on only green emergency light is on.","activity_timesheet":"2","ticket_notes_combined":"

01\/02\/2024 14:07 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 07:20 (roy)<\/b>Checked power all ok.But two floors lights not coming on. Sensor downstairs ok but can not find any other sensor.Alan toattend<\/p>

02\/02\/2024 13:41 (alan)<\/b>Lamps found to be faulty order replacements <\/p>

02\/02\/2024 14:11 (sandra)<\/b>bulbs on order expected 3 - 5 days <\/p>

06\/02\/2024 09:56 (alan)<\/b>Return to site and replace blown lamps in 7 fittings <\/p>

06\/02\/2024 10:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59300","activity_ticket_id":"55744","ticket_reference":"HDT56829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/24","activity_end":"2024-02-02 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68679","activity_notes":"no heating or hot water keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 09:03 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 09:03 (sandra)<\/b>waiting on access <\/p>

02\/02\/2024 16:12 (sandra)<\/b>Alan to look at isolator that keeps tripping <\/p>

04\/02\/2024 19:37 (alan)<\/b>Carry out temporary repair to isolator, order replacement to return next week <\/p>

05\/02\/2024 08:02 (michaelk)<\/b>Attended site to investigate boiler failure. Investigated was appeared to be no power, however when testing we found the supply had lost the neutral. I removed the switched spur and after trying several times to re-terminate the cables, I called over the electrician to resolve the supply problem. Alan has provided a temporary repair so that the boiler could be left running for the tenant. A permanent re-wire has been left with Alan to organise. 3hrs labour 155<\/p>

05\/02\/2024 13:18 (sandra)<\/b>booked for Wednesday with keys after 1pm <\/p>

07\/02\/2024 14:32 (alan)<\/b>Return to site remove 32amp burnout isolator switch for boiler and install new 45amp Rotary isolator, test and leave work <\/p>

08\/02\/2024 10:06 (iain)<\/b>Blinds. All ok.<\/p>

08\/02\/2024 15:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59301","activity_ticket_id":"55745","ticket_reference":"HDT56830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler dripping on the floor ","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/24","activity_end":"2024-02-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68680","activity_notes":"Boiler dripping on the floor THURSDAY 10 - 4PM NO ONE IS IN THE APARTMENT ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 09:05 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 09:06 (sandra)<\/b>WITH KEYS TODAY <\/p>

05\/02\/2024 07:57 (michaelk)<\/b>Attended site to investigate reported boiler leak. Found that the water section was leaking, Attended to re-seal the joints however a replacement part has been ordered. Boiler has been left running whilst we are waiting for the part. 2hrs labour 105<\/p>

05\/02\/2024 09:16 (sandra)<\/b>waiting on part <\/p>

07\/02\/2024 14:12 (sandra)<\/b>access requested when there is no tenant <\/p>

07\/02\/2024 14:26 (sandra)<\/b>BOOKED THURSDAY 10 - 4PM - APARTMENT VACANT <\/p>

09\/02\/2024 06:52 (michaelk)<\/b>Attended site to replace the leaking cold water section to the electric boiler. Drained boiler and carried out the repair, leaving the boiler in full working order. 3hrs labour plus parts, total 244 ex vat.<\/p>

09\/02\/2024 08:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59302","activity_ticket_id":"55746","ticket_reference":"HDT56831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"30 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/03\/24","activity_end":"2024-03-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68681","activity_notes":"Washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2024 09:07 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 09:08 (sandra)<\/b>emailed RA for an appointment <\/p>

02\/02\/2024 11:33 (sandra)<\/b>booked with RA for Thursday 8th 10 - 2pm waiting on tenant to confirm access <\/p>

05\/02\/2024 09:55 (sandra)<\/b>chased confirmation of access <\/p>

05\/02\/2024 10:28 (sandra)<\/b>Roy to pick up keys <\/p>

08\/02\/2024 15:42 (roy)<\/b>With Repair Aid<\/p>

09\/02\/2024 10:16 (sandra)<\/b>waiting on update <\/p>

09\/02\/2024 10:37 (sandra)<\/b>RA quoting for repairs <\/p>

12\/02\/2024 10:47 (sandra)<\/b>quote to replace PCB 295 as per quote.<\/p>

12\/02\/2024 11:40 (sandra)<\/b>part ordered <\/p>

16\/02\/2024 10:20 (sandra)<\/b>booked for Wednesday 10 - 2pm 21st - waiting on confirmation<\/p>

20\/02\/2024 11:01 (sandra)<\/b>confirmed for 21st with keys <\/p>

22\/02\/2024 10:00 (iain)<\/b>Repairaid.<\/p>

23\/02\/2024 10:34 (jane)<\/b>Parts required, a report will be sent <\/p>

23\/02\/2024 12:12 (sandra)<\/b>quote sent for replacement as after PCB was fitted a further two parts are faulty and the price is more than a new machine Waiting for confirmation to go ahead <\/p>

23\/02\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59304","activity_ticket_id":"55747","ticket_reference":"HDT56832","ticket_client":"1961","client_name":"August Equity","ticket_title":"glass door into the office is not closing","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/02\/24","activity_end":"2024-02-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68683","activity_notes":"glass door into the office is not closing","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 09:45 (System)<\/b>Ticket Created<\/p>

04\/02\/2024 13:06 (iain)<\/b>To adjust glass door closer. Twenty Twenty required.<\/p>

05\/02\/2024 11:39 (sandra)<\/b>chased Twentytwenty for appointment <\/p>

06\/02\/2024 09:23 (sandra)<\/b>emailed for 7th Wednesday <\/p>

06\/02\/2024 09:37 (sandra)<\/b>confirmed for the 7th <\/p>

08\/02\/2024 11:18 (sandra)<\/b>emailed for update <\/p>

08\/02\/2024 11:41 (sandra)<\/b>I have adjusted the door and it is closing, the patch fit closer on the door is rubbing on the base plate, there is no adjustment to stop this, I will send a quote for a new patch fit closer<\/p>

08\/02\/2024 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59305","activity_ticket_id":"55748","ticket_reference":"HDT56833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new circuit board to fit ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/24","activity_end":"2024-02-05 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68684","activity_notes":"new circuit board to be fitted TENANT WILL BE HOME FOR ACCESS ON MONDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 10:05 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 10:05 (sandra)<\/b>waiting on access <\/p>

02\/02\/2024 16:03 (sandra)<\/b>Tenant home for access on Monday 5th morning <\/p>

06\/02\/2024 08:01 (michaelk)<\/b>Collected pcb from suppliers and attended site to replace. Completed installation and left boiler running fully operational on completion. 3hrs labour plus part, total 418ex vat.<\/p>

06\/02\/2024 08:41 (michael)<\/b>(Ticket Closed)<\/p>

20\/02\/2024 10:25 (jane)<\/b>This has been added as additional works after MIK carried out quoted works MDR\/SW\/16041 HDT56777MR wants them all put together on the same quote <\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59306","activity_ticket_id":"55749","ticket_reference":"HDT56834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door lock not working ","ticket_address_1":"Unit 13","ticket_address_2":"10 Newport Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"Unit 13","cs_id":"2908","cs_address_2":"10 Newport Place ","cs_town":"London ","cs_postcode":"WC2H 7JP","ticket_client_site":"2908","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/24","activity_end":"2024-02-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68685","activity_notes":"door lock not working ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 10:32 (System)<\/b>Ticket Created<\/p>

04\/02\/2024 13:05 (iain)<\/b>Ease and adjust doors. Returning to fit draught strip.<\/p>

05\/02\/2024 16:01 (iain)<\/b>Fitted draft strip to doors to stop them swinging open.<\/p>

05\/02\/2024 17:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59307","activity_ticket_id":"55750","ticket_reference":"HDT56835","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"a door that\u00e2\u20ac\u2122s not closing","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/02\/24","activity_end":"2024-02-02 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68686","activity_notes":"a door thats not closing 6-7 Mercer Walk, door by Pineapple studio shop.Can this go to Reddan on a 24 hour ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 12:39 (System)<\/b>Ticket Created<\/p>

04\/02\/2024 13:07 (iain)<\/b>Overhaul door and lock. Unable to repair, client informed.<\/p>

05\/02\/2024 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59308","activity_ticket_id":"55751","ticket_reference":"HDT56836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from one corner of the shower and leak under sink ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/24","activity_end":"2024-02-06 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68687","activity_notes":"shower has been leaking from one corner. It looks like the grout\/sealant in that corner has worn away. Additionally, the washing machine is leaking water out under the sink when I use it.BOOKED WITH TENANT TUESDAY 6TH BETWEEN 11 - 12PM","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 14:44 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 16:09 (sandra)<\/b>no access given and tenant has a dog. We need it confirmed that the tenant is there before we enter<\/p>

05\/02\/2024 09:27 (sandra)<\/b>emailed for access <\/p>

05\/02\/2024 10:47 (sandra)<\/b>emailed for Tuesday 6th awaiting confirmation <\/p>

05\/02\/2024 13:10 (sandra)<\/b>BOOKED WITH TENANT 6TH TUESDAY 11 - 12PM <\/p>

06\/02\/2024 15:41 (iain)<\/b>Resealed inside and outside of shower cubicle.Tested Washing machine unable to find a leak, have asked tennant to monitor.<\/p>

06\/02\/2024 16:12 (michael)<\/b>(Ticket Closed)<\/p>

09\/02\/2024 11:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2024 12:35 (sandra)<\/b>leak is still happening Tenant home this afternoon <\/p>

09\/02\/2024 15:21 (sandra)<\/b>sent to MK as iain cant repair <\/p>

09\/02\/2024 15:48 (iain)<\/b>Leak from dishwasher waste hose. Office have been sent details and photos.<\/p>

12\/02\/2024 10:06 (sandra)<\/b>emailed for access Tuesday <\/p>

12\/02\/2024 12:56 (sandra)<\/b>TENANT CAN PROVIDE ACCESS TUESDAY AFTERNOON <\/p>

14\/02\/2024 07:06 (michaelk)<\/b>Attended site to investigate reported hose leaking and that a unusual fitting was found. Upon inspection we found a 12mm drain hose that had been pushed inside a standard drain hose of 21mm and terminated with a jubilee clip. This required me to attend and collect appropriate pipe fittings to safely and correctly terminate the two differing drain hose. This was completed and left in full working order. The tenant will report on any issues, once the machine has been used a couple of times. 3hrs labour plus parts, total 191 ex vat.<\/p>

16\/02\/2024 14:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59309","activity_ticket_id":"55744","ticket_reference":"HDT56829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/24","activity_end":"2024-02-06 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68688","activity_notes":"the isolator keeps tripping access Wednesday afternoon with keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 09:03 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 09:03 (sandra)<\/b>waiting on access <\/p>

02\/02\/2024 16:12 (sandra)<\/b>Alan to look at isolator that keeps tripping <\/p>

04\/02\/2024 19:37 (alan)<\/b>Carry out temporary repair to isolator, order replacement to return next week <\/p>

05\/02\/2024 08:02 (michaelk)<\/b>Attended site to investigate boiler failure. Investigated was appeared to be no power, however when testing we found the supply had lost the neutral. I removed the switched spur and after trying several times to re-terminate the cables, I called over the electrician to resolve the supply problem. Alan has provided a temporary repair so that the boiler could be left running for the tenant. A permanent re-wire has been left with Alan to organise. 3hrs labour 155<\/p>

05\/02\/2024 13:18 (sandra)<\/b>booked for Wednesday with keys after 1pm <\/p>

07\/02\/2024 14:32 (alan)<\/b>Return to site remove 32amp burnout isolator switch for boiler and install new 45amp Rotary isolator, test and leave work <\/p>

08\/02\/2024 10:06 (iain)<\/b>Blinds. All ok.<\/p>

08\/02\/2024 15:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59311","activity_ticket_id":"55747","ticket_reference":"HDT56832","ticket_client":"1961","client_name":"August Equity","ticket_title":"glass door into the office is not closing","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"07\/02\/24","activity_end":"2024-02-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68690","activity_notes":"glass door into the office is not closing","activity_timesheet":null,"ticket_notes_combined":"

02\/02\/2024 09:45 (System)<\/b>Ticket Created<\/p>

04\/02\/2024 13:06 (iain)<\/b>To adjust glass door closer. Twenty Twenty required.<\/p>

05\/02\/2024 11:39 (sandra)<\/b>chased Twentytwenty for appointment <\/p>

06\/02\/2024 09:23 (sandra)<\/b>emailed for 7th Wednesday <\/p>

06\/02\/2024 09:37 (sandra)<\/b>confirmed for the 7th <\/p>

08\/02\/2024 11:18 (sandra)<\/b>emailed for update <\/p>

08\/02\/2024 11:41 (sandra)<\/b>I have adjusted the door and it is closing, the patch fit closer on the door is rubbing on the base plate, there is no adjustment to stop this, I will send a quote for a new patch fit closer<\/p>

08\/02\/2024 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59312","activity_ticket_id":"55752","ticket_reference":"HDT56837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights not working ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/24","activity_end":"2024-02-06 09:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68691","activity_notes":"lights not working some of the apartments have special types of lights that are connected straight to the electricity. Usually, Reddans send their electrician which changes the whole light.06\/02\/24, Tuesday between 11 am and 3 pm09\/02\/24, Wednesday between 11 am and 3 pm14\/02\/24, Wednesday between 11 am and 3 pm","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 09:11 (System)<\/b>Ticket Created<\/p>

05\/02\/2024 09:11 (sandra)<\/b>waiting on access <\/p>

06\/02\/2024 09:26 (sandra)<\/b>06\/02\/24, Tuesday between 11 am and 3 pm09\/02\/24, Wednesday between 11 am and 3 pm14\/02\/24, Wednesday between 11 am and 3 pm going to try to attend today <\/p>

06\/02\/2024 14:31 (alan)<\/b>Replace faulty LED down lighter fitting in bathroom and replace faulty dimmer module to lights in kitchen <\/p>

06\/02\/2024 14:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59313","activity_ticket_id":"55753","ticket_reference":"HDT56838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sink is leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/24","activity_end":"2024-02-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68692","activity_notes":"sink is leaking BOOKED FOR FRIDAY AT 11 AM LILIAN HAS JUST CONFIRMED THIS IS Flat 1 not Flat 2","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 09:15 (System)<\/b>Ticket Created<\/p>

05\/02\/2024 09:15 (sandra)<\/b>waiting on access <\/p>

05\/02\/2024 09:30 (sandra)<\/b>booked by tenant for 11 am on Friday 9th<\/p>

06\/02\/2024 09:10 (sandra)<\/b>Lilian has said its Flat 1 not Flat 2.<\/p>

09\/02\/2024 13:25 (iain)<\/b>Part of pipework under sink replaced.Toilet seat refitted.<\/p>

09\/02\/2024 15:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59314","activity_ticket_id":"55754","ticket_reference":"HDT56839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from the ceiling above ","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/02\/24","activity_end":"2024-02-05 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68693","activity_notes":"leak from the ceiling above TENANT HOME FOR 2ND FLOOR AND COLLECT KEYS FOR 3RD FLOOR AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 09:21 (System)<\/b>Ticket Created<\/p>

05\/02\/2024 09:21 (sandra)<\/b>waiting on access <\/p>

05\/02\/2024 09:43 (sandra)<\/b>emailed for access to third floor flat to look at both flats <\/p>

05\/02\/2024 13:15 (sandra)<\/b>Tenant home on 2nd floor and keys for 3rd floor<\/p>

05\/02\/2024 16:13 (iain)<\/b>Investigated leak. Checked all services, removed bath panel etc in 32d floor flat. No evidence of any leak found.<\/p>

05\/02\/2024 17:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59315","activity_ticket_id":"55746","ticket_reference":"HDT56831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"30 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/24","activity_end":"2024-02-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68694","activity_notes":"keys for Repairaid. Tenant may be home so ring\/knock first. THURSDAY 8TH ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 09:07 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 09:08 (sandra)<\/b>emailed RA for an appointment <\/p>

02\/02\/2024 11:33 (sandra)<\/b>booked with RA for Thursday 8th 10 - 2pm waiting on tenant to confirm access <\/p>

05\/02\/2024 09:55 (sandra)<\/b>chased confirmation of access <\/p>

05\/02\/2024 10:28 (sandra)<\/b>Roy to pick up keys <\/p>

08\/02\/2024 15:42 (roy)<\/b>With Repair Aid<\/p>

09\/02\/2024 10:16 (sandra)<\/b>waiting on update <\/p>

09\/02\/2024 10:37 (sandra)<\/b>RA quoting for repairs <\/p>

12\/02\/2024 10:47 (sandra)<\/b>quote to replace PCB 295 as per quote.<\/p>

12\/02\/2024 11:40 (sandra)<\/b>part ordered <\/p>

16\/02\/2024 10:20 (sandra)<\/b>booked for Wednesday 10 - 2pm 21st - waiting on confirmation<\/p>

20\/02\/2024 11:01 (sandra)<\/b>confirmed for 21st with keys <\/p>

22\/02\/2024 10:00 (iain)<\/b>Repairaid.<\/p>

23\/02\/2024 10:34 (jane)<\/b>Parts required, a report will be sent <\/p>

23\/02\/2024 12:12 (sandra)<\/b>quote sent for replacement as after PCB was fitted a further two parts are faulty and the price is more than a new machine Waiting for confirmation to go ahead <\/p>

23\/02\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59316","activity_ticket_id":"55755","ticket_reference":"HDT56840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16052 - Re-Decoration:","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/02\/24","activity_end":"2024-02-08 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68695","activity_notes":"Re-Decoration.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 15:13 (sandra)<\/b>booked for 6th\/7th<\/p>

15\/02\/2024 07:46 (dean)<\/b>Done 730.00<\/p>

15\/02\/2024 07:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59317","activity_ticket_id":"55756","ticket_reference":"HDT56841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/02\/24","activity_end":"2024-02-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68696","activity_notes":"Inter-tenancy checks - vacant TENANT HAS LEFT FURNITURE AND CROCKERY. NEED SOME PHOTOS TO QUOTE FOR REMOVALCLEAN IS BOOKED FOR THE 9TH ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 10:57 (System)<\/b>Ticket Created<\/p>

05\/02\/2024 10:59 (sandra)<\/b>waiting on confirmation of new tenants moving in date<\/p>

05\/02\/2024 11:08 (sandra)<\/b>clean is booked for the 9th <\/p>

05\/02\/2024 16:02 (iain)<\/b>ITC's and quote for clearance.<\/p>

06\/02\/2024 09:16 (sandra)<\/b>cleaning rescheduled for the 13th Feb<\/p>

07\/02\/2024 08:03 (michaelk)<\/b>Attended site to carry out heating inspection and to test all radiators. The left hand living room radiator, had to be re-aligned and the rear fixings reconnected. Completed work 2hrs labour 105<\/p>

08\/02\/2024 16:01 (iain)<\/b>ITC's.<\/p>

08\/02\/2024 16:01 (iain)<\/b>To supply and fit shower head and hose and blind acorns tomorrow.<\/p>

09\/02\/2024 13:16 (iain)<\/b>ITC's.<\/p>

09\/02\/2024 15:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59318","activity_ticket_id":"55756","ticket_reference":"HDT56841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/24","activity_end":"2024-02-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68697","activity_notes":"boiler and radiator checks to be carried out vacant CLEAN IS BOOKED FOR THE 9TH ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 10:57 (System)<\/b>Ticket Created<\/p>

05\/02\/2024 10:59 (sandra)<\/b>waiting on confirmation of new tenants moving in date<\/p>

05\/02\/2024 11:08 (sandra)<\/b>clean is booked for the 9th <\/p>

05\/02\/2024 16:02 (iain)<\/b>ITC's and quote for clearance.<\/p>

06\/02\/2024 09:16 (sandra)<\/b>cleaning rescheduled for the 13th Feb<\/p>

07\/02\/2024 08:03 (michaelk)<\/b>Attended site to carry out heating inspection and to test all radiators. The left hand living room radiator, had to be re-aligned and the rear fixings reconnected. Completed work 2hrs labour 105<\/p>

08\/02\/2024 16:01 (iain)<\/b>ITC's.<\/p>

08\/02\/2024 16:01 (iain)<\/b>To supply and fit shower head and hose and blind acorns tomorrow.<\/p>

09\/02\/2024 13:16 (iain)<\/b>ITC's.<\/p>

09\/02\/2024 15:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59319","activity_ticket_id":"55744","ticket_reference":"HDT56829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/24","activity_end":"2024-02-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68698","activity_notes":"with keys Wednesday after 1pm. - alan also going blinds in living room arent working ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 09:03 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 09:03 (sandra)<\/b>waiting on access <\/p>

02\/02\/2024 16:12 (sandra)<\/b>Alan to look at isolator that keeps tripping <\/p>

04\/02\/2024 19:37 (alan)<\/b>Carry out temporary repair to isolator, order replacement to return next week <\/p>

05\/02\/2024 08:02 (michaelk)<\/b>Attended site to investigate boiler failure. Investigated was appeared to be no power, however when testing we found the supply had lost the neutral. I removed the switched spur and after trying several times to re-terminate the cables, I called over the electrician to resolve the supply problem. Alan has provided a temporary repair so that the boiler could be left running for the tenant. A permanent re-wire has been left with Alan to organise. 3hrs labour 155<\/p>

05\/02\/2024 13:18 (sandra)<\/b>booked for Wednesday with keys after 1pm <\/p>

07\/02\/2024 14:32 (alan)<\/b>Return to site remove 32amp burnout isolator switch for boiler and install new 45amp Rotary isolator, test and leave work <\/p>

08\/02\/2024 10:06 (iain)<\/b>Blinds. All ok.<\/p>

08\/02\/2024 15:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59320","activity_ticket_id":"55757","ticket_reference":"HDT56842","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bubble tea board repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/24","activity_end":"2024-02-06 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68699","activity_notes":"Bubble tea board repair The hinge needs renewing and\/or re fixing.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 13:19 (System)<\/b>Ticket Created<\/p>

06\/02\/2024 12:52 (travis)<\/b>Replacement piano hinge sourced and fitted to a-frame at seating area .<\/p>

06\/02\/2024 13:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59321","activity_ticket_id":"55758","ticket_reference":"HDT56843","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16048 - New toilet seat to ground floor disabled toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68700","activity_notes":"New toilet seat to ground floor disabled toilet SOFT CLOSER ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 15:13 (sandra)<\/b>sent to MR to order <\/p>

07\/02\/2024 09:59 (sandra)<\/b>SENT TO MK to order <\/p>

12\/02\/2024 09:26 (sandra)<\/b>emailed to book in Tuesday morning 7am <\/p>

14\/02\/2024 07:07 (michaelk)<\/b>Attended site to remove and replace the faulty laminia soft close toilet seat to the ground floor disabled toilet. Completed quoted work, total 285.36 ex vat.<\/p>

14\/02\/2024 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59322","activity_ticket_id":"55759","ticket_reference":"HDT56844","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16046 - Relocate floor box to boardroom 1","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/02\/24","activity_end":"2024-02-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68701","activity_notes":"Relocate floor box to boardroom 1","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2024 13:26 (sandra)<\/b>booked for Friday 9th<\/p>

18\/02\/2024 16:07 (alan)<\/b>Quoted works <\/p>

18\/02\/2024 18:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59324","activity_ticket_id":"55700","ticket_reference":"HDT56785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/02\/24","activity_end":"2024-02-06 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68703","activity_notes":"there is a hole behind the kitchen door that needs to be filled and painted.clean is happening on the 8th ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 13:02 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 12:24 (sandra)<\/b>2nd February <\/p>

04\/02\/2024 13:04 (iain)<\/b>ITC's.<\/p>

05\/02\/2024 08:03 (michaelk)<\/b>Collected keys and attended site to carry out a heating test and to check all radiators for correct operation. Left in full working order 2hrs labour 105<\/p>

05\/02\/2024 10:43 (sandra)<\/b>Tina still unsure if tenant has moved out. Tina to check today <\/p>

06\/02\/2024 15:25 (travis)<\/b>Removal\/ disposal of items.<\/p>

06\/02\/2024 15:55 (iain)<\/b>ITC's.<\/p>

07\/02\/2024 10:13 (sandra)<\/b>velux controller bedroom 2 3 - 5 days delivery<\/p>

07\/02\/2024 14:27 (alan)<\/b>1. Replace missing smoke alarm 2. Replace batteries in 6 smoke alarms 3. Replace 7 blown lamps 4. Replace batteries in all velux window and blind controllers 5. Order replacement velux window controller for bedroom 2 <\/p>

08\/02\/2024 10:07 (iain)<\/b>ITC's.<\/p>

08\/02\/2024 11:47 (sandra)<\/b>iain to return Friday 9th as Tina wants some more items removed. <\/p>

09\/02\/2024 13:14 (iain)<\/b>Removal of items. ITC's.<\/p>

09\/02\/2024 14:21 (sandra)<\/b>VELUX CONTROLLER EXPECT ON 12\/2<\/p>

12\/02\/2024 10:35 (sandra)<\/b>velux controller in reception. Access emailed for Friday <\/p>

12\/02\/2024 13:03 (sandra)<\/b>booked for Friday at 2pmcould you also look at the blind and take measurements in the second bedroom as it needs replacing <\/p>

12\/02\/2024 15:33 (sandra)<\/b>Elena 0 7467055253<\/p>

15\/02\/2024 07:40 (dean)<\/b>Done 50.00<\/p>

16\/02\/2024 14:16 (alan)<\/b>Tenant not in for access To be rescheduled <\/p>

20\/02\/2024 13:37 (jane)<\/b>Requested access for Thursday 29th February <\/p>

21\/02\/2024 10:39 (sandra)<\/b>tenant is now saying velux controller is not needed. Awaiting reply from Holly <\/p>

08\/03\/2024 09:25 (sandra)<\/b>emailed for access in the afternoon waiting for tenant to confirm with holly<\/p>

12\/03\/2024 11:30 (sandra)<\/b>chased to confirm access for Wednesday afternoon <\/p>

12\/03\/2024 11:40 (sandra)<\/b>confirmed Wednesday 13th 2 - 3pm <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59325","activity_ticket_id":"55702","ticket_reference":"HDT56787","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Boiler Inspection","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/24","activity_end":"2024-02-27 08:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68704","activity_notes":"Boiler InspectionHeating System Primary pump No.1 - requires attention before any sudden water leakageoccurring due to slight leakage.","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2024 13:18 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 14:38 (sandra)<\/b>attending 30th<\/p>

02\/02\/2024 10:58 (sandra)<\/b>rebooked for Monday 5th <\/p>

06\/02\/2024 08:04 (michaelk)<\/b>Attended site to investigate pump seal in main plantroom. Collected information to provide a quote to repair. 1hr labour 55<\/p>

20\/02\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59326","activity_ticket_id":"55724","ticket_reference":"HDT56809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate water pressure ","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/24","activity_end":"2024-02-27 08:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68705","activity_notes":"investigate water pressure ","activity_timesheet":null,"ticket_notes_combined":"

01\/02\/2024 09:28 (System)<\/b>Ticket Created<\/p>

01\/02\/2024 09:36 (sandra)<\/b>access requested for 2nd <\/p>

02\/02\/2024 10:46 (sandra)<\/b>emailed for access for Monday as no reply for today <\/p>

02\/02\/2024 11:36 (sandra)<\/b>BOOKED MONDAY AFTER 11 AM <\/p>

06\/02\/2024 08:03 (michaelk)<\/b>Attended site to look at mains pipework and whether we could install a pump to the shower. 1hr labour 55Quote to follow<\/p>

12\/02\/2024 15:55 (sandra)<\/b>Cost to attend site and to boost the shower pressure is 390 ex vat. I will install 2 x inline pumps beneath the boiler to improve the mians pressure feeding the tenants shower.MK told to proceed <\/p>

13\/02\/2024 11:06 (sandra)<\/b>MK asked to order parts <\/p>

20\/02\/2024 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59327","activity_ticket_id":"55760","ticket_reference":"HDT56845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"panel on dishwasher is not working ","ticket_address_1":"Flat 4","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/02\/24","activity_end":"2024-02-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68706","activity_notes":"panel on dishwasher is not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2024 09:20 (System)<\/b>Ticket Created<\/p>

06\/02\/2024 09:21 (sandra)<\/b>waiting for an appointment from RA<\/p>

06\/02\/2024 13:44 (sandra)<\/b>emailed for 8th Thursday 10 - 2pm <\/p>

08\/02\/2024 15:02 (roy)<\/b>With Repair Aid<\/p>

09\/02\/2024 10:16 (sandra)<\/b>waiting on update <\/p>

09\/02\/2024 10:37 (sandra)<\/b>RA quoting for repairs <\/p>

12\/02\/2024 10:57 (sandra)<\/b>RA to order part <\/p>

12\/02\/2024 11:41 (sandra)<\/b>replacement part 245<\/p>

20\/02\/2024 12:58 (sandra)<\/b>chased parts with RA<\/p>

20\/02\/2024 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59328","activity_ticket_id":"55761","ticket_reference":"HDT56846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The boiler at the above is showing an error code and not generating hot water. ","ticket_address_1":"Flat 3","ticket_address_2":"62a Goodge Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 4NE","cs_address_1":"Flat 3","cs_id":"1551","cs_address_2":"62a Goodge Street","cs_town":"London","cs_postcode":"W1T 4NE","ticket_client_site":"1551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68707","activity_notes":"The boiler at the above is showing an error code and not generating hot water. BOOKED FOR TUESDAY WITH KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2024 13:00 (System)<\/b>Ticket Created<\/p>

07\/02\/2024 08:09 (michaelk)<\/b>Collected keys and Attended site to investigate boiler fault. The boiler had failed on the ignition stage, which was investigated and a temporary repair was completed. Replacement burner seal and probe\/electrode have been ordered, to be fitted when delivered. 3hrs labour 155Note; I have ordered additional spares and will keep in stock.<\/p>

12\/02\/2024 10:05 (sandra)<\/b>emailed for access for Tuesday 13th.<\/p>

12\/02\/2024 12:55 (sandra)<\/b>CONFIRMED FOR TUESDAY <\/p>

14\/02\/2024 06:59 (michaelk)<\/b>Collected keys and attended site to replace a service kit to the viessmann boiler. Removed defective parts and replaced with new, testing the boiler on completion. 3hrs labour plus parts, total 243 40 ex vat.<\/p>

14\/02\/2024 07:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59329","activity_ticket_id":"55762","ticket_reference":"HDT56847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16051 - Boiler Replacement:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/24","activity_end":"2024-02-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68708","activity_notes":"Boiler Replacement:confirmed for Tuesday pick up keys and knock ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 10:01 (sandra)<\/b>emailed for access on Friday 16th <\/p>

12\/02\/2024 14:45 (sandra)<\/b>confirmed for 8am with tenant on Friday 16th<\/p>

16\/02\/2024 10:26 (sandra)<\/b>rescheduled for Tuesday 20th as wrong boiler was sent. Awaiting confirmation for access <\/p>

16\/02\/2024 15:39 (sandra)<\/b>chased to confirm <\/p>

19\/02\/2024 09:07 (sandra)<\/b>rescheduled for Tuesday - confirmed <\/p>

21\/02\/2024 08:54 (michaelk)<\/b>Completed quoted boiler installation, commissioned and left in full working order. 2,247 ex vat.<\/p>

21\/02\/2024 08:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59330","activity_ticket_id":"55700","ticket_reference":"HDT56785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/24","activity_end":"2024-02-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68709","activity_notes":"remove items that tenant has left ","activity_timesheet":"1","ticket_notes_combined":"

29\/01\/2024 13:02 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 12:24 (sandra)<\/b>2nd February <\/p>

04\/02\/2024 13:04 (iain)<\/b>ITC's.<\/p>

05\/02\/2024 08:03 (michaelk)<\/b>Collected keys and attended site to carry out a heating test and to check all radiators for correct operation. Left in full working order 2hrs labour 105<\/p>

05\/02\/2024 10:43 (sandra)<\/b>Tina still unsure if tenant has moved out. Tina to check today <\/p>

06\/02\/2024 15:25 (travis)<\/b>Removal\/ disposal of items.<\/p>

06\/02\/2024 15:55 (iain)<\/b>ITC's.<\/p>

07\/02\/2024 10:13 (sandra)<\/b>velux controller bedroom 2 3 - 5 days delivery<\/p>

07\/02\/2024 14:27 (alan)<\/b>1. Replace missing smoke alarm 2. Replace batteries in 6 smoke alarms 3. Replace 7 blown lamps 4. Replace batteries in all velux window and blind controllers 5. Order replacement velux window controller for bedroom 2 <\/p>

08\/02\/2024 10:07 (iain)<\/b>ITC's.<\/p>

08\/02\/2024 11:47 (sandra)<\/b>iain to return Friday 9th as Tina wants some more items removed. <\/p>

09\/02\/2024 13:14 (iain)<\/b>Removal of items. ITC's.<\/p>

09\/02\/2024 14:21 (sandra)<\/b>VELUX CONTROLLER EXPECT ON 12\/2<\/p>

12\/02\/2024 10:35 (sandra)<\/b>velux controller in reception. Access emailed for Friday <\/p>

12\/02\/2024 13:03 (sandra)<\/b>booked for Friday at 2pmcould you also look at the blind and take measurements in the second bedroom as it needs replacing <\/p>

12\/02\/2024 15:33 (sandra)<\/b>Elena 0 7467055253<\/p>

15\/02\/2024 07:40 (dean)<\/b>Done 50.00<\/p>

16\/02\/2024 14:16 (alan)<\/b>Tenant not in for access To be rescheduled <\/p>

20\/02\/2024 13:37 (jane)<\/b>Requested access for Thursday 29th February <\/p>

21\/02\/2024 10:39 (sandra)<\/b>tenant is now saying velux controller is not needed. Awaiting reply from Holly <\/p>

08\/03\/2024 09:25 (sandra)<\/b>emailed for access in the afternoon waiting for tenant to confirm with holly<\/p>

12\/03\/2024 11:30 (sandra)<\/b>chased to confirm access for Wednesday afternoon <\/p>

12\/03\/2024 11:40 (sandra)<\/b>confirmed Wednesday 13th 2 - 3pm <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59331","activity_ticket_id":"55760","ticket_reference":"HDT56845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"panel on dishwasher is not working ","ticket_address_1":"Flat 4","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/02\/24","activity_end":"2024-02-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68710","activity_notes":"keys for Repairaid thursday 8th ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2024 09:20 (System)<\/b>Ticket Created<\/p>

06\/02\/2024 09:21 (sandra)<\/b>waiting for an appointment from RA<\/p>

06\/02\/2024 13:44 (sandra)<\/b>emailed for 8th Thursday 10 - 2pm <\/p>

08\/02\/2024 15:02 (roy)<\/b>With Repair Aid<\/p>

09\/02\/2024 10:16 (sandra)<\/b>waiting on update <\/p>

09\/02\/2024 10:37 (sandra)<\/b>RA quoting for repairs <\/p>

12\/02\/2024 10:57 (sandra)<\/b>RA to order part <\/p>

12\/02\/2024 11:41 (sandra)<\/b>replacement part 245<\/p>

20\/02\/2024 12:58 (sandra)<\/b>chased parts with RA<\/p>

20\/02\/2024 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59332","activity_ticket_id":"55763","ticket_reference":"HDT56848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of tenants items ","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1TE","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/24","activity_end":"2024-02-06 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68711","activity_notes":"Removal of tenants items ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2024 15:45 (System)<\/b>Ticket Created<\/p>

06\/02\/2024 15:49 (travis)<\/b>Removal and disposal of tenants unwanted items.<\/p>

06\/02\/2024 15:55 (iain)<\/b>Clearance.<\/p>

06\/02\/2024 16:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59333","activity_ticket_id":"55763","ticket_reference":"HDT56848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of tenants items ","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1TE","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/24","activity_end":"2024-02-06 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68712","activity_notes":"Removal of tenants items ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2024 15:45 (System)<\/b>Ticket Created<\/p>

06\/02\/2024 15:49 (travis)<\/b>Removal and disposal of tenants unwanted items.<\/p>

06\/02\/2024 15:55 (iain)<\/b>Clearance.<\/p>

06\/02\/2024 16:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59334","activity_ticket_id":"55700","ticket_reference":"HDT56785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/24","activity_end":"2024-03-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68713","activity_notes":"velux controller wednesday with tenant between 2 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 13:02 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 12:24 (sandra)<\/b>2nd February <\/p>

04\/02\/2024 13:04 (iain)<\/b>ITC's.<\/p>

05\/02\/2024 08:03 (michaelk)<\/b>Collected keys and attended site to carry out a heating test and to check all radiators for correct operation. Left in full working order 2hrs labour 105<\/p>

05\/02\/2024 10:43 (sandra)<\/b>Tina still unsure if tenant has moved out. Tina to check today <\/p>

06\/02\/2024 15:25 (travis)<\/b>Removal\/ disposal of items.<\/p>

06\/02\/2024 15:55 (iain)<\/b>ITC's.<\/p>

07\/02\/2024 10:13 (sandra)<\/b>velux controller bedroom 2 3 - 5 days delivery<\/p>

07\/02\/2024 14:27 (alan)<\/b>1. Replace missing smoke alarm 2. Replace batteries in 6 smoke alarms 3. Replace 7 blown lamps 4. Replace batteries in all velux window and blind controllers 5. Order replacement velux window controller for bedroom 2 <\/p>

08\/02\/2024 10:07 (iain)<\/b>ITC's.<\/p>

08\/02\/2024 11:47 (sandra)<\/b>iain to return Friday 9th as Tina wants some more items removed. <\/p>

09\/02\/2024 13:14 (iain)<\/b>Removal of items. ITC's.<\/p>

09\/02\/2024 14:21 (sandra)<\/b>VELUX CONTROLLER EXPECT ON 12\/2<\/p>

12\/02\/2024 10:35 (sandra)<\/b>velux controller in reception. Access emailed for Friday <\/p>

12\/02\/2024 13:03 (sandra)<\/b>booked for Friday at 2pmcould you also look at the blind and take measurements in the second bedroom as it needs replacing <\/p>

12\/02\/2024 15:33 (sandra)<\/b>Elena 0 7467055253<\/p>

15\/02\/2024 07:40 (dean)<\/b>Done 50.00<\/p>

16\/02\/2024 14:16 (alan)<\/b>Tenant not in for access To be rescheduled <\/p>

20\/02\/2024 13:37 (jane)<\/b>Requested access for Thursday 29th February <\/p>

21\/02\/2024 10:39 (sandra)<\/b>tenant is now saying velux controller is not needed. Awaiting reply from Holly <\/p>

08\/03\/2024 09:25 (sandra)<\/b>emailed for access in the afternoon waiting for tenant to confirm with holly<\/p>

12\/03\/2024 11:30 (sandra)<\/b>chased to confirm access for Wednesday afternoon <\/p>

12\/03\/2024 11:40 (sandra)<\/b>confirmed Wednesday 13th 2 - 3pm <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59335","activity_ticket_id":"55768","ticket_reference":"HDT56853","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16054 - Relocation of movement sensor:","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/24","activity_end":"2024-02-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68714","activity_notes":"Relocation of movement sensor:","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 10:27 (sandra)<\/b>alan aware <\/p>

09\/02\/2024 07:25 (alan)<\/b>Quoted works <\/p>

09\/02\/2024 08:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59336","activity_ticket_id":"55767","ticket_reference":"HDT56852","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16055 - Relocation of movement sensor:","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/24","activity_end":"2024-02-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68715","activity_notes":"Relocation of movement sensor:","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 10:27 (sandra)<\/b>alan aware <\/p>

08\/02\/2024 12:54 (michael)<\/b>Access confirmed for the 14th<\/p>

14\/02\/2024 20:25 (alan)<\/b>Quoted works <\/p>

14\/02\/2024 22:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59337","activity_ticket_id":"55766","ticket_reference":"HDT56851","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16056 - Relocation of movement sensor:","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/24","activity_end":"2024-02-14 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68716","activity_notes":"Relocation of movement sensor:","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 10:27 (sandra)<\/b>alan aware <\/p>

08\/02\/2024 12:54 (michael)<\/b>Access confirmed for the 14th<\/p>

14\/02\/2024 20:25 (alan)<\/b>Quoted works <\/p>

14\/02\/2024 22:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59338","activity_ticket_id":"55765","ticket_reference":"HDT56850","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16057 - Relocation of movement sensor:","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/02\/24","activity_end":"2024-02-27 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68717","activity_notes":"Relocation of movement sensor:","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 10:27 (sandra)<\/b>alan aware <\/p>

08\/02\/2024 12:55 (michael)<\/b>Access confirmed for the 14th<\/p>

20\/02\/2024 12:55 (sandra)<\/b>rescheduled <\/p>

29\/02\/2024 14:26 (alan)<\/b>Quoted works<\/p>

29\/02\/2024 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59339","activity_ticket_id":"55764","ticket_reference":"HDT56849","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/SW\/15899 - To supply and install 2 new double sockets in store room ","ticket_address_1":"20-22 Shelton Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street","cs_id":"2910","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2910","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/02\/24","activity_end":"2024-02-26 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68718","activity_notes":"To supply and install 2 new double sockets in store room ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2024 12:57 (michael)<\/b>Access confirmed for the 12th<\/p>

13\/02\/2024 07:16 (alan)<\/b>Quoted works To complete Friday <\/p>

26\/02\/2024 14:24 (alan)<\/b>Quoted works <\/p>

26\/02\/2024 14:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59340","activity_ticket_id":"55769","ticket_reference":"HDT56854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16058 - Shower enclosure:","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/24","activity_end":"2024-02-20 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68719","activity_notes":"Shower enclosure:confirmed at 9am with tenant for replacement shower screen ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 10:27 (sandra)<\/b>alan aware <\/p>

08\/02\/2024 11:14 (sandra)<\/b>MR aware and is sourcing from another supplier <\/p>

15\/02\/2024 14:42 (michael)<\/b>Expected delivery of shower enclosure Thursday 15th Feb<\/p>

16\/02\/2024 10:48 (sandra)<\/b>booked for Tuesday 20th. awaiting confirmation <\/p>

16\/02\/2024 10:48 (sandra)<\/b>awaiting confirmation <\/p>

16\/02\/2024 16:08 (sandra)<\/b>chased <\/p>

19\/02\/2024 09:06 (sandra)<\/b>tuesday 9am with tenant <\/p>

21\/02\/2024 09:32 (iain)<\/b>New shower enclosure.<\/p>

21\/02\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59341","activity_ticket_id":"55770","ticket_reference":"HDT56855","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leak into disabled toilets ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/02\/24","activity_end":"2024-02-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68720","activity_notes":"Leak into disabled toilets ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 14:00 (System)<\/b>Ticket Created<\/p>

07\/02\/2024 18:29 (roy)<\/b>Leak into disabled toilet.Rain relatedUnblocked outlet Quote to follow after speaking to James Murphy <\/p>

08\/02\/2024 08:36 (michael)<\/b>(Ticket Closed)<\/p>

09\/02\/2024 15:46 (michael)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2024 15:55 (iain)<\/b>Roof leak. Flashbanded and sealed areas of lead flashing where water marks were too high.<\/p>

09\/02\/2024 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59342","activity_ticket_id":"55771","ticket_reference":"HDT56856","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"decorate all the handrails on the walkway of 6-7 Mercer Walk Southeast block.","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/05\/24","activity_end":"2024-05-29 19:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68721","activity_notes":"decorate all the handrails on the walkway of 6-7 Mercer Walk Southeast block.","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2024 15:21 (System)<\/b>Ticket Created<\/p>

08\/02\/2024 11:15 (sandra)<\/b>to start on 14th<\/p>

20\/02\/2024 09:36 (sandra)<\/b>painting on hold until the ceiling has been looked at (leak)<\/p>

15\/05\/2024 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59343","activity_ticket_id":"55772","ticket_reference":"HDT56857","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"clean all the drains on the walkway ","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/24","activity_end":"2024-02-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68722","activity_notes":"clean all the drains on the walkway ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 15:34 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 15:42 (travis)<\/b>Cleaning and flushing through all drainage over all four balconies,Bitumen application to worst areas meeting drains and over painted with grey bituminous paint to match existing asphalt.<\/p>

13\/02\/2024 15:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59344","activity_ticket_id":"55773","ticket_reference":"HDT56858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damaged bristle strips ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/24","activity_end":"2024-02-20 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68723","activity_notes":"Damaged bristle strips on both fire exit doors in the bin store and also the fire exit door at the end of the hallway, all leading out to Newport Court. please replace ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 15:51 (System)<\/b>Ticket Created<\/p>

08\/02\/2024 14:38 (sandra)<\/b>Friday 9th <\/p>

09\/02\/2024 10:04 (travis)<\/b>Attended and measured up for new draught excluder,On order.<\/p>

13\/02\/2024 10:52 (sandra)<\/b>on order 3 - 5 days <\/p>

20\/02\/2024 12:18 (travis)<\/b>Replacement bristle strips to bottom of fire exit doors <\/p>

20\/02\/2024 12:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59345","activity_ticket_id":"55774","ticket_reference":"HDT56859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer isnt drying fully ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/02\/24","activity_end":"2024-02-15 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68724","activity_notes":"washer\/dryer isnt drying fully ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2024 09:22 (System)<\/b>Ticket Created<\/p>

08\/02\/2024 09:22 (sandra)<\/b>emailed for appointment <\/p>

08\/02\/2024 14:15 (sandra)<\/b>requested Thursday 15th 10 - 2pm <\/p>

08\/02\/2024 16:24 (sandra)<\/b>confirmed for the 15th with keys <\/p>

15\/02\/2024 13:13 (roy)<\/b>With Repair AidFaulty fan<\/p>

16\/02\/2024 10:04 (sandra)<\/b>The engineer found that blow motor on the drying function has failed and needs to be replaced. Please note it is on special order and will take about 4-6 weeks for delivery.fed back to client <\/p>

19\/02\/2024 10:58 (sandra)<\/b>update sent to claire on part special order 4 - 6 weeks and quote prepared for replacement <\/p>

20\/02\/2024 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59346","activity_ticket_id":"55775","ticket_reference":"HDT56860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating has stopped working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/02\/24","activity_end":"2024-02-08 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68725","activity_notes":"heating has stopped working collect keys","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2024 10:36 (System)<\/b>Ticket Created<\/p>

08\/02\/2024 10:36 (sandra)<\/b>waiting on access<\/p>

08\/02\/2024 11:15 (sandra)<\/b>confirmed with keys <\/p>

09\/02\/2024 06:50 (michaelk)<\/b>Attended site to investigate heating fault. Found boiler with no pressure, re-pressurised and tested operation. Checked all visible joints but could find no leaks. Left fully operational. 2hrs labour 105<\/p>

09\/02\/2024 08:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59347","activity_ticket_id":"55776","ticket_reference":"HDT56861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To redecorate window in kitchen and living room ","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/02\/24","activity_end":"2024-02-08 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68726","activity_notes":"To redecorate window in kitchen and living room ","activity_timesheet":null,"ticket_notes_combined":"

08\/02\/2024 11:39 (System)<\/b>Ticket Created<\/p>

08\/02\/2024 12:32 (michael)<\/b>(Ticket Closed)<\/p>

08\/02\/2024 13:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59348","activity_ticket_id":"55700","ticket_reference":"HDT56785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/24","activity_end":"2024-02-09 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68727","activity_notes":"Inter-tenancy checksIs it possible to start the ITC on 2nd February?The followings need special attention:2 fire doors in flat- wires are cut (see pics)Light bulbs flashing\/falling off the ceiling Shower screen seal to be replaced","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 13:02 (System)<\/b>Ticket Created<\/p>

30\/01\/2024 12:24 (sandra)<\/b>2nd February <\/p>

04\/02\/2024 13:04 (iain)<\/b>ITC's.<\/p>

05\/02\/2024 08:03 (michaelk)<\/b>Collected keys and attended site to carry out a heating test and to check all radiators for correct operation. Left in full working order 2hrs labour 105<\/p>

05\/02\/2024 10:43 (sandra)<\/b>Tina still unsure if tenant has moved out. Tina to check today <\/p>

06\/02\/2024 15:25 (travis)<\/b>Removal\/ disposal of items.<\/p>

06\/02\/2024 15:55 (iain)<\/b>ITC's.<\/p>

07\/02\/2024 10:13 (sandra)<\/b>velux controller bedroom 2 3 - 5 days delivery<\/p>

07\/02\/2024 14:27 (alan)<\/b>1. Replace missing smoke alarm 2. Replace batteries in 6 smoke alarms 3. Replace 7 blown lamps 4. Replace batteries in all velux window and blind controllers 5. Order replacement velux window controller for bedroom 2 <\/p>

08\/02\/2024 10:07 (iain)<\/b>ITC's.<\/p>

08\/02\/2024 11:47 (sandra)<\/b>iain to return Friday 9th as Tina wants some more items removed. <\/p>

09\/02\/2024 13:14 (iain)<\/b>Removal of items. ITC's.<\/p>

09\/02\/2024 14:21 (sandra)<\/b>VELUX CONTROLLER EXPECT ON 12\/2<\/p>

12\/02\/2024 10:35 (sandra)<\/b>velux controller in reception. Access emailed for Friday <\/p>

12\/02\/2024 13:03 (sandra)<\/b>booked for Friday at 2pmcould you also look at the blind and take measurements in the second bedroom as it needs replacing <\/p>

12\/02\/2024 15:33 (sandra)<\/b>Elena 0 7467055253<\/p>

15\/02\/2024 07:40 (dean)<\/b>Done 50.00<\/p>

16\/02\/2024 14:16 (alan)<\/b>Tenant not in for access To be rescheduled <\/p>

20\/02\/2024 13:37 (jane)<\/b>Requested access for Thursday 29th February <\/p>

21\/02\/2024 10:39 (sandra)<\/b>tenant is now saying velux controller is not needed. Awaiting reply from Holly <\/p>

08\/03\/2024 09:25 (sandra)<\/b>emailed for access in the afternoon waiting for tenant to confirm with holly<\/p>

12\/03\/2024 11:30 (sandra)<\/b>chased to confirm access for Wednesday afternoon <\/p>

12\/03\/2024 11:40 (sandra)<\/b>confirmed Wednesday 13th 2 - 3pm <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 14:47 (alan)<\/b>Access high level velux window in bedroom as controls not working, on accessing window it was found that this window can only be open manually <\/p>

14\/03\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59349","activity_ticket_id":"55777","ticket_reference":"HDT56862","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16060 - Replacement boiler parts ","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/24","activity_end":"2024-02-15 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68728","activity_notes":"Replacement boiler parts from 11 am tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2024 14:39 (sandra)<\/b>sent to MK to order <\/p>

14\/02\/2024 14:26 (sandra)<\/b>emailed for access 15th<\/p>

14\/02\/2024 16:24 (sandra)<\/b>tenant will be in from 11 am <\/p>

16\/02\/2024 08:44 (michaelk)<\/b>Attended site to replace quoted spares to vaillant boiler. Completed parts and left boiler in full working order. 3hrs labour plus parts, total 219.80 ex vat.<\/p>

16\/02\/2024 10:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59350","activity_ticket_id":"55778","ticket_reference":"HDT56863","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16059 - supply 15No: Co alarms to site ","ticket_address_1":"Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W2 6AN","cs_address_1":"Slingsby Place ","cs_id":"2911","cs_address_2":"","cs_town":"London ","cs_postcode":"W2 6AN","ticket_client_site":"2911","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/24","activity_end":"2024-02-15 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68729","activity_notes":"supply 15No: Co alarms to site ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2024 14:39 (sandra)<\/b>sent to MK to order <\/p>

14\/02\/2024 14:25 (sandra)<\/b>delivering Thursday 15th<\/p>

16\/02\/2024 08:46 (michaelk)<\/b>Supplies 15 x co alarms only to slingsby office. 305.15 ex vat.<\/p>

16\/02\/2024 10:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59351","activity_ticket_id":"55779","ticket_reference":"HDT56864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16053 - Removal of unwanted items:","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/02\/24","activity_end":"2024-02-09 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68730","activity_notes":"Removal of unwanted items:To allow to attend the above site and carefully remove all unwanted items left by previous tenant anddispose of environmentally friendly at waste transfer station as directed.","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 16:09 (travis)<\/b>Disassembly of tenants furniture and bagging up of unwanted belongings,ready for collection.<\/p>

13\/02\/2024 10:49 (sandra)<\/b>emailed Tina to ask how she wishes to proceed with tenants belongings <\/p>

16\/02\/2024 10:13 (sandra)<\/b>(Ticket Closed)<\/p>

16\/02\/2024 10:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2024 10:14 (sandra)<\/b>note from Angelatenant is now going to collect the items from here <\/p>

16\/02\/2024 14:31 (michael)<\/b>During commencing of works we were advised that the tenant is returning to collect the items. Therefore this quote will not stand and have to revert back to daywork and invoiced at the cost of 288 Plus VAT<\/p>

16\/02\/2024 14:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59352","activity_ticket_id":"55779","ticket_reference":"HDT56864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16053 - Removal of unwanted items:","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/02\/24","activity_end":"2024-02-23 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68731","activity_notes":"Removal of unwanted items:","activity_timesheet":null,"ticket_notes_combined":"

09\/02\/2024 16:09 (travis)<\/b>Disassembly of tenants furniture and bagging up of unwanted belongings,ready for collection.<\/p>

13\/02\/2024 10:49 (sandra)<\/b>emailed Tina to ask how she wishes to proceed with tenants belongings <\/p>

16\/02\/2024 10:13 (sandra)<\/b>(Ticket Closed)<\/p>

16\/02\/2024 10:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/02\/2024 10:14 (sandra)<\/b>note from Angelatenant is now going to collect the items from here <\/p>

16\/02\/2024 14:31 (michael)<\/b>During commencing of works we were advised that the tenant is returning to collect the items. Therefore this quote will not stand and have to revert back to daywork and invoiced at the cost of 288 Plus VAT<\/p>

16\/02\/2024 14:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59353","activity_ticket_id":"55780","ticket_reference":"HDT56865","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16062 - replacement dishwasher ","ticket_address_1":"Flat 1","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 1","cs_id":"2912","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2H 9JS","ticket_client_site":"2912","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/24","activity_end":"2024-02-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68732","activity_notes":"replacement dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 11:34 (sandra)<\/b>dishwasher booked for 16th 10 - 2pm <\/p>

16\/02\/2024 15:55 (iain)<\/b>Supply and fit new integrated dishwasher.<\/p>

16\/02\/2024 16:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59354","activity_ticket_id":"55774","ticket_reference":"HDT56859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer isnt drying fully ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/02\/24","activity_end":"2024-02-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68733","activity_notes":"collect keys for Repairaid ","activity_timesheet":"2","ticket_notes_combined":"

08\/02\/2024 09:22 (System)<\/b>Ticket Created<\/p>

08\/02\/2024 09:22 (sandra)<\/b>emailed for appointment <\/p>

08\/02\/2024 14:15 (sandra)<\/b>requested Thursday 15th 10 - 2pm <\/p>

08\/02\/2024 16:24 (sandra)<\/b>confirmed for the 15th with keys <\/p>

15\/02\/2024 13:13 (roy)<\/b>With Repair AidFaulty fan<\/p>

16\/02\/2024 10:04 (sandra)<\/b>The engineer found that blow motor on the drying function has failed and needs to be replaced. Please note it is on special order and will take about 4-6 weeks for delivery.fed back to client <\/p>

19\/02\/2024 10:58 (sandra)<\/b>update sent to claire on part special order 4 - 6 weeks and quote prepared for replacement <\/p>

20\/02\/2024 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59355","activity_ticket_id":"55781","ticket_reference":"HDT56866","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"purchase a water pump","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/24","activity_end":"2024-02-09 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68734","activity_notes":"purchase a water pump","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 09:04 (System)<\/b>Ticket Created<\/p>

14\/02\/2024 15:54 (sandra)<\/b>alan has it but hasnt dropped it off yet <\/p>

16\/02\/2024 06:04 (alan)<\/b>Purchase pump and drop of to site <\/p>

16\/02\/2024 10:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59356","activity_ticket_id":"55783","ticket_reference":"HDT56868","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Duct is disconnected ","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/02\/24","activity_end":"2024-02-13 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68735","activity_notes":"The tenant has reported: The duct that connects the chimney to the exterior vent has become detached from the wall. Thismalfunction is causing cooking fumes to enter the living space directly. Please can you attend to repair this.The address is F204, 6 MERCER WALK, just above the Stanfords Bookshop.Collect keys - can be done today ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 09:53 (System)<\/b>Ticket Created<\/p>

09\/02\/2024 09:58 (sandra)<\/b>waiting on return call from Roy <\/p>

09\/02\/2024 10:22 (sandra)<\/b>emailed to confirm access <\/p>

09\/02\/2024 14:47 (sandra)<\/b>no flat number. Emailed for more information <\/p>

12\/02\/2024 10:11 (sandra)<\/b>The address is F204, 6 MERCER WALK, just above the Stanfords Bookshop.<\/p>

13\/02\/2024 14:27 (travis)<\/b>Replaced section of air duct hose,and locked in place with foil tape.<\/p>

13\/02\/2024 15:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59357","activity_ticket_id":"55784","ticket_reference":"HDT56869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire door issues ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/24","activity_end":"2024-02-09 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68736","activity_notes":"Fire Exit on St Martins Lane (black door) and the second double door there is one light out of order between these doors.keys for access ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 11:03 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 12:06 (alan)<\/b>Replace blown lamp<\/p>

12\/02\/2024 12:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59358","activity_ticket_id":"55784","ticket_reference":"HDT56869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire door issues ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/02\/24","activity_end":"2024-02-09 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68737","activity_notes":"Fire Exit on St Martins Lane (black door) are still very difficult to open. Also, when you are inside and try to open by pushing the bar it is very difficult to open. There is a second double door there which I would like you to check while there please see photos for reference. ( sent separately) Keys to this fire door can be available at security. In the same building next to the (77 St Martins Lane) office entrance door there is another fire exit door I would like to install something that would prevent leaking in to the building please see the picture what idea I have in mind. ","activity_timesheet":null,"ticket_notes_combined":"

09\/02\/2024 11:03 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 12:06 (alan)<\/b>Replace blown lamp<\/p>

12\/02\/2024 12:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59359","activity_ticket_id":"55785","ticket_reference":"HDT56870","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16061 - Replacement parts to boiler ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/02\/24","activity_end":"2024-02-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68738","activity_notes":"Replacement parts to boiler ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2024 14:25 (sandra)<\/b>vacant - booked for Thursday 15th<\/p>

16\/02\/2024 08:39 (michaelk)<\/b>Attended site to carry out quoted repairs to the worcester boiler. Replaced the diverter valve, aav and drained the boiler to recharge the expansion vessel. Tested the boiler fully on completion and left in full working order. 3hrs labour plus parts, total 337.20 ex vat.<\/p>

16\/02\/2024 10:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59360","activity_ticket_id":"55751","ticket_reference":"HDT56836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from one corner of the shower and leak under sink ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/24","activity_end":"2024-02-09 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68739","activity_notes":"the leak is still happening ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 14:44 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 16:09 (sandra)<\/b>no access given and tenant has a dog. We need it confirmed that the tenant is there before we enter<\/p>

05\/02\/2024 09:27 (sandra)<\/b>emailed for access <\/p>

05\/02\/2024 10:47 (sandra)<\/b>emailed for Tuesday 6th awaiting confirmation <\/p>

05\/02\/2024 13:10 (sandra)<\/b>BOOKED WITH TENANT 6TH TUESDAY 11 - 12PM <\/p>

06\/02\/2024 15:41 (iain)<\/b>Resealed inside and outside of shower cubicle.Tested Washing machine unable to find a leak, have asked tennant to monitor.<\/p>

06\/02\/2024 16:12 (michael)<\/b>(Ticket Closed)<\/p>

09\/02\/2024 11:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2024 12:35 (sandra)<\/b>leak is still happening Tenant home this afternoon <\/p>

09\/02\/2024 15:21 (sandra)<\/b>sent to MK as iain cant repair <\/p>

09\/02\/2024 15:48 (iain)<\/b>Leak from dishwasher waste hose. Office have been sent details and photos.<\/p>

12\/02\/2024 10:06 (sandra)<\/b>emailed for access Tuesday <\/p>

12\/02\/2024 12:56 (sandra)<\/b>TENANT CAN PROVIDE ACCESS TUESDAY AFTERNOON <\/p>

14\/02\/2024 07:06 (michaelk)<\/b>Attended site to investigate reported hose leaking and that a unusual fitting was found. Upon inspection we found a 12mm drain hose that had been pushed inside a standard drain hose of 21mm and terminated with a jubilee clip. This required me to attend and collect appropriate pipe fittings to safely and correctly terminate the two differing drain hose. This was completed and left in full working order. The tenant will report on any issues, once the machine has been used a couple of times. 3hrs labour plus parts, total 191 ex vat.<\/p>

16\/02\/2024 14:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59361","activity_ticket_id":"55786","ticket_reference":"HDT56871","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"can you raise a job to drill a hole into 120 long acre retail shop main front door old Calvin Klein. ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/02\/24","activity_end":"2024-02-09 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68740","activity_notes":"can you raise a job to drill a hole into 120 long acre retail shop main front door old Calvin Klein. ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 13:14 (System)<\/b>Ticket Created<\/p>

09\/02\/2024 15:16 (travis)<\/b>Secured front entrance door.<\/p>

09\/02\/2024 16:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59362","activity_ticket_id":"55788","ticket_reference":"HDT56873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/24","activity_end":"2024-03-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68741","activity_notes":"Inter-tenancy checks - toilet seatWednesday confirmed with tenant ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 14:18 (System)<\/b>Ticket Created<\/p>

09\/02\/2024 14:19 (sandra)<\/b>BOOKED FOR 1ST MARCH <\/p>

05\/03\/2024 09:13 (michaelk)<\/b>Completed heating system inspection, all fully operational. 1hr labour 55<\/p>

05\/03\/2024 09:14 (iain)<\/b>ITC's.<\/p>

05\/03\/2024 09:14 (iain)<\/b>Not complete as need to source correct toilet seat.<\/p>

05\/03\/2024 10:26 (jane)<\/b>Sent an email to St Annes to see if they can source the new toilet seat <\/p>

05\/03\/2024 15:40 (jane)<\/b>Ordered new toilet seat from St Annes <\/p>

06\/03\/2024 08:00 (dean)<\/b>110.00<\/p>

08\/03\/2024 14:10 (jane)<\/b>Toilet seat being delivered today <\/p>

12\/03\/2024 14:30 (sandra)<\/b>new toilet seat to be fitted on Wednesday 13th<\/p>

12\/03\/2024 16:16 (sandra)<\/b>new toilet seat does not have the correct fittings, another one has been ordered - Email Sent<\/b><\/p>

13\/03\/2024 09:46 (jane)<\/b>New toilet seat re-ordered, 2\/3 day leadtime <\/p>

19\/03\/2024 12:27 (sandra)<\/b>emailed Lilian to fit Toilet seat on Wednesday 20th awaiting confirmation <\/p>

19\/03\/2024 14:09 (sandra)<\/b>the tenant can provide access. He is also expecting the appliance engineer tomorrow. <\/p>

20\/03\/2024 16:37 (roy)<\/b>Replaced toilet seatReplaced washers in shower hose<\/p>

20\/03\/2024 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59363","activity_ticket_id":"55787","ticket_reference":"HDT56872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating in the second room has stopped working ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/24","activity_end":"2024-02-09 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68742","activity_notes":"heating in the second room has stopped working KEYS IF YOU CAN GO TODAY ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 14:11 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 08:42 (michaelk)<\/b>Collected keys and attended site to rectify radaitor issue in the bedroom. Left radiator working 2hrs labour 105<\/p>

12\/02\/2024 08:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59364","activity_ticket_id":"55789","ticket_reference":"HDT56874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main entrance door is not opening easily ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/02\/24","activity_end":"2024-02-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68743","activity_notes":"main entrance door is not opening easily ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 15:00 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 12:07 (travis)<\/b>Street door overhaul.Adjustments to hinges to bring door into alignment,Lubricant to all moving parts Inc lock and top closer arm,Adjustments to top door closer, Closer is now at maximum adjustment for closing speed,a new closer would be required if the speed of closing needs to be slower.<\/p>

12\/02\/2024 12:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59365","activity_ticket_id":"55790","ticket_reference":"HDT56875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle is broken and needs to be replaced ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/24","activity_end":"2024-02-19 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68744","activity_notes":"door handle is broken and needs to be replaced Core 1 door handle is intermittently broken please arrange replacement picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 15:17 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 15:57 (travis)<\/b>Attended and taken details of lock required,Lock on order.<\/p>

13\/02\/2024 10:48 (sandra)<\/b>lock ordered 3 - 5 days <\/p>

16\/02\/2024 09:01 (travis)<\/b>Coded door lock replaced.<\/p>

16\/02\/2024 10:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59366","activity_ticket_id":"55751","ticket_reference":"HDT56836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from one corner of the shower and leak under sink ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68745","activity_notes":"leak under the sink TENANT CAN PROVIDE ACCESS TUESDAY AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 14:44 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 16:09 (sandra)<\/b>no access given and tenant has a dog. We need it confirmed that the tenant is there before we enter<\/p>

05\/02\/2024 09:27 (sandra)<\/b>emailed for access <\/p>

05\/02\/2024 10:47 (sandra)<\/b>emailed for Tuesday 6th awaiting confirmation <\/p>

05\/02\/2024 13:10 (sandra)<\/b>BOOKED WITH TENANT 6TH TUESDAY 11 - 12PM <\/p>

06\/02\/2024 15:41 (iain)<\/b>Resealed inside and outside of shower cubicle.Tested Washing machine unable to find a leak, have asked tennant to monitor.<\/p>

06\/02\/2024 16:12 (michael)<\/b>(Ticket Closed)<\/p>

09\/02\/2024 11:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2024 12:35 (sandra)<\/b>leak is still happening Tenant home this afternoon <\/p>

09\/02\/2024 15:21 (sandra)<\/b>sent to MK as iain cant repair <\/p>

09\/02\/2024 15:48 (iain)<\/b>Leak from dishwasher waste hose. Office have been sent details and photos.<\/p>

12\/02\/2024 10:06 (sandra)<\/b>emailed for access Tuesday <\/p>

12\/02\/2024 12:56 (sandra)<\/b>TENANT CAN PROVIDE ACCESS TUESDAY AFTERNOON <\/p>

14\/02\/2024 07:06 (michaelk)<\/b>Attended site to investigate reported hose leaking and that a unusual fitting was found. Upon inspection we found a 12mm drain hose that had been pushed inside a standard drain hose of 21mm and terminated with a jubilee clip. This required me to attend and collect appropriate pipe fittings to safely and correctly terminate the two differing drain hose. This was completed and left in full working order. The tenant will report on any issues, once the machine has been used a couple of times. 3hrs labour plus parts, total 191 ex vat.<\/p>

16\/02\/2024 14:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59367","activity_ticket_id":"55770","ticket_reference":"HDT56855","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leak into disabled toilets ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/02\/24","activity_end":"2024-02-09 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68746","activity_notes":"Leak into disabled toilets ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2024 14:00 (System)<\/b>Ticket Created<\/p>

07\/02\/2024 18:29 (roy)<\/b>Leak into disabled toilet.Rain relatedUnblocked outlet Quote to follow after speaking to James Murphy <\/p>

08\/02\/2024 08:36 (michael)<\/b>(Ticket Closed)<\/p>

09\/02\/2024 15:46 (michael)<\/b>(Ticket Re-Opened)<\/p>

09\/02\/2024 15:55 (iain)<\/b>Roof leak. Flashbanded and sealed areas of lead flashing where water marks were too high.<\/p>

09\/02\/2024 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59368","activity_ticket_id":"55791","ticket_reference":"HDT56876","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"clear roof of water ","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LE","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/24","activity_end":"2024-02-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68747","activity_notes":"The water build up on the roof is over its normal height where it is going into the flat below. Can we have the roof cleared of water again ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 16:50 (System)<\/b>Ticket Created<\/p>

11\/02\/2024 11:38 (roy)<\/b>Attended site following a call from Kim.Leaking into flat following rainfall.Cleaned roof and hopper Reset lights in flat 1<\/p>

11\/02\/2024 20:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59369","activity_ticket_id":"55792","ticket_reference":"HDT56877","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Main front door not closing:","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/02\/24","activity_end":"2024-02-09 19:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68748","activity_notes":"Main front door not closing:","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 19:04 (System)<\/b>Ticket Created<\/p>

09\/02\/2024 22:49 (alan)<\/b>Adjust door closer and leave working<\/p>

11\/02\/2024 20:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59370","activity_ticket_id":"55793","ticket_reference":"HDT56878","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"replace blown lamps rear basement area","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/24","activity_end":"2024-02-12 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68749","activity_notes":"replace blown lamps rear basement area","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 10:08 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 10:09 (sandra)<\/b>given direct from Alan by phone<\/p>

12\/02\/2024 10:13 (alan)<\/b>Replace blown lamps in workshop area <\/p>

12\/02\/2024 10:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59371","activity_ticket_id":"55794","ticket_reference":"HDT56879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating has not pressure ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/02\/24","activity_end":"2024-02-12 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68750","activity_notes":"heating has not pressure collect keys and repressurise ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 10:12 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 10:51 (sandra)<\/b>emailed for this afternoon <\/p>

13\/02\/2024 07:29 (roy)<\/b>Visited site and repressured system. 0.5 bar and took a long time to increase to 1 bar.May have to return early morning when less use to increase pressure<\/p>

13\/02\/2024 07:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59372","activity_ticket_id":"55795","ticket_reference":"HDT56880","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"inspect the gas boiler on the 4th floor of 120 Long Acre ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/24","activity_end":"2024-02-14 08:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68751","activity_notes":"inspect the gas boiler on the 4th floor of 120 Long Acre ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 10:14 (System)<\/b>Ticket Created<\/p>

15\/02\/2024 08:10 (michaelk)<\/b>Attended site to complete a boiler service to the office boiler. Completed work 2hrs labour 105<\/p>

15\/02\/2024 08:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59373","activity_ticket_id":"55796","ticket_reference":"HDT56881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower after 5 mins starts to be cold and not not ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/24","activity_end":"2024-02-14 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68752","activity_notes":"shower after 5 mins starts to be cold and not not with keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 10:17 (System)<\/b>Ticket Created<\/p>

15\/02\/2024 08:09 (michaelk)<\/b>Attended site to investigate reported hot water issues. The temperature at the shower was tested over a 15 min period and cross referenced against manufacturers specifications. The conclusion was that the boiler is working within its designed temperature and flow rate I will forward a full report to the office. 3hrs labour 155<\/p>

15\/02\/2024 08:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59374","activity_ticket_id":"55797","ticket_reference":"HDT56882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16066 - Washer\/dryer repair","ticket_address_1":"Flat 1","ticket_address_2":"30 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/03\/24","activity_end":"2024-03-06 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68753","activity_notes":"Washer\/dryer repair","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2024 10:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59375","activity_ticket_id":"55798","ticket_reference":"HDT56883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is clogged - takes a few minutes to drain ","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68754","activity_notes":"shower is clogged - takes a few minutes to drain BOOKED FOR TUESDAY 13TH WITH TENANT ANY TIME","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 10:50 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 10:50 (sandra)<\/b>emailed for access for today <\/p>

12\/02\/2024 13:07 (sandra)<\/b>BOOKED WITH TENANT FOR TUESDAY <\/p>

14\/02\/2024 06:53 (michaelk)<\/b>Attended site to inblock shower waste. Left running at normal rate. 1hr labour 55<\/p>

14\/02\/2024 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59376","activity_ticket_id":"55799","ticket_reference":"HDT56884","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"PAT test only ","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"1 Mercer Walk ","cs_id":"2835","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2835","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/02\/24","activity_end":"2024-02-22 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68755","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 11:26 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 11:37 (sandra)<\/b>booked Thursday 15th<\/p>

20\/02\/2024 12:53 (sandra)<\/b>booked for 22nd <\/p>

22\/02\/2024 12:25 (roy)<\/b>Pat test<\/p>

22\/02\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59377","activity_ticket_id":"55800","ticket_reference":"HDT56885","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"water ingress in the louge coming from possibly the flat roof above access is via Flat E, ","ticket_address_1":"Flat E","ticket_address_2":"31 Nottingham Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LP","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/24","activity_end":"2024-02-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68756","activity_notes":"water ingress in the louge coming from possibly the flat roof above access is via Flat E, the lady can be there Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 14:43 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 14:43 (sandra)<\/b>the lady can be there Wednesday requested 8am <\/p>

14\/02\/2024 15:09 (roy)<\/b>Lots of holes on lead roof..Really needs replacing as water getting through and timber underneath is soft and blown<\/p>

14\/02\/2024 15:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59378","activity_ticket_id":"55801","ticket_reference":"HDT56886","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/24","activity_end":"2024-02-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68757","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2024 15:54 (travis)<\/b>Maintenance works.<\/p>

15\/02\/2024 15:54 (travis)<\/b>Maintenance works.<\/p>

15\/02\/2024 15:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59379","activity_ticket_id":"55802","ticket_reference":"HDT56887","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16065 - Electrical remedial works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/05\/24","activity_end":"2024-05-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68758","activity_notes":"Electrical remedial works:","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 14:14 (sandra)<\/b>sent to Alan <\/p>

10\/04\/2024 16:06 (sandra)<\/b>provisionally booked for 19th <\/p>

24\/04\/2024 09:20 (sandra)<\/b>booked for 10th May <\/p>

13\/05\/2024 10:17 (sandra)<\/b>rescheduled for 17th<\/p>

17\/05\/2024 14:52 (alan)<\/b>Quoted works <\/p>

17\/05\/2024 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59380","activity_ticket_id":"55803","ticket_reference":"HDT56888","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is not working ","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68759","activity_notes":"boiler is not working whilst there can you check the leak in the front room with a damp meter and let me know if it is dry enough to decorate.BOOKED TUESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 16:20 (System)<\/b>Ticket Created<\/p>

12\/02\/2024 16:21 (sandra)<\/b>BOOKED TUESDAY WITH KEYS ALSO CHECK WITH DAMP METER IF IT IS DRY <\/p>

14\/02\/2024 06:54 (michaelk)<\/b>Attended site to investigate reported boiler fault. Tested boiler and found that the circuit board required repla<\/p>

15\/02\/2024 08:13 (michaelk)<\/b>Collected pcb from suppliers and attended site to replace the faulty pcb. Tested the boiler on completion and left in full working order. 3hrs labour plus parts, total <\/p>

15\/02\/2024 08:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59382","activity_ticket_id":"55804","ticket_reference":"HDT56889","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (February)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/02\/24","activity_end":"2024-02-27 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68761","activity_notes":"Landlord Meter Reads (February)","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2024 17:12 (System)<\/b>Ticket Created<\/p>

04\/03\/2024 06:54 (alan)<\/b>Meter readings <\/p>

04\/03\/2024 11:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59383","activity_ticket_id":"55805","ticket_reference":"HDT56890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"our shower drain is quite clogged and we\u00e2\u20ac\u2122ve tried some sink unblockers and it hasn\u00e2\u20ac\u2122t been successful.","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68762","activity_notes":"our shower drain is quite clogged and weve tried some sink unblockers and it hasnt been successful.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 09:00 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 09:01 (sandra)<\/b>waiting on access<\/p>

14\/02\/2024 06:52 (michaelk)<\/b>Attended site to unblock bath waste. Completed work 1hr labour. 55<\/p>

14\/02\/2024 07:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59384","activity_ticket_id":"55806","ticket_reference":"HDT56891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower not draining ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68763","activity_notes":"shower not draining ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2024 09:17 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 10:43 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

13\/02\/2024 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59385","activity_ticket_id":"55806","ticket_reference":"HDT56891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower not draining ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/24","activity_end":"2024-02-13 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68764","activity_notes":"shower not draining TENANT HOME ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2024 09:17 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 10:43 (sandra)<\/b>TENANT HOME FOR ACCESS <\/p>

13\/02\/2024 10:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59386","activity_ticket_id":"55807","ticket_reference":"HDT56892","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blinds to be fitted in security office ","ticket_address_1":"4th Floor","ticket_address_2":"120-121 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"4th Floor","cs_id":"2914","cs_address_2":"120-121 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"2914","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/24","activity_end":"2024-03-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68765","activity_notes":"Please can you raise a job to install blinds in the security room 120-122 Long Acre 4th floor. Please can they visit site to discuss what type of blind required and measure up.BLIND IS IN RECEPTION.- FOR FRIDAY WITH ROY ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 10:46 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 10:46 (sandra)<\/b>need to attend and measure up and discuss which type of blind is required <\/p>

21\/02\/2024 11:27 (sandra)<\/b>details given to jane to order <\/p>

21\/02\/2024 13:20 (jane)<\/b>Blind on order - anticipated dispatch date 27\/02\/2024<\/p>

27\/02\/2024 12:30 (sandra)<\/b>booked for Friday <\/p>

01\/03\/2024 14:56 (alan)<\/b>Install new blind<\/p>

01\/03\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59387","activity_ticket_id":"55808","ticket_reference":"HDT56893","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16067 - Redecoration","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/03\/24","activity_end":"2024-03-04 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68766","activity_notes":"Redecoration","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 12:11 (sandra)<\/b>sent to Dean 2nd March - 6th March <\/p>

04\/03\/2024 17:39 (dean)<\/b>Done 560.00<\/p>

04\/03\/2024 18:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59388","activity_ticket_id":"55809","ticket_reference":"HDT56894","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16068 - Water Damage repairs","ticket_address_1":"3rd Floor Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"3rd Floor Becket House","cs_id":"2915","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2915","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/02\/24","activity_end":"2024-02-20 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68767","activity_notes":"Water Damage Repairs","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2024 09:40 (dean)<\/b>Done 380.00<\/p>

20\/02\/2024 09:40 (dean)<\/b>Done 380.00<\/p>

20\/02\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59389","activity_ticket_id":"55810","ticket_reference":"HDT56895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower tap isnt working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/24","activity_end":"2024-02-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68768","activity_notes":"shower tap isnt working part may be on site Flat 1 Monday 19th between 11 - 3pm keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 13:31 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 13:31 (sandra)<\/b>waiting on confirmation of Flat number and access for Wednesday 14th<\/p>

13\/02\/2024 14:19 (sandra)<\/b>Can you please attend Friday 16th between 11am and 3pm?Please collect keys<\/p>

15\/02\/2024 10:09 (sandra)<\/b>Monday 19th with keys 11 - 3pm <\/p>

21\/02\/2024 08:39 (michaelk)<\/b>Attended site to investigate the reported shower parts missing. The part that is missing is the ceramic handle, which we have had in previous flats to where the correct part cannot be sourced. A replacement cost will be forwarded. 2hrs labour 105<\/p>

21\/02\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59390","activity_ticket_id":"55811","ticket_reference":"HDT56896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tumble dryer is not drying the clothes","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/02\/24","activity_end":"2024-02-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68769","activity_notes":"tumble dryer is not drying the clothes","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2024 13:34 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 13:35 (sandra)<\/b>emailed RA for appointment <\/p>

13\/02\/2024 13:47 (sandra)<\/b>We can send an engineer on Thursday, 15th of Feb between 10 and 2pm.<\/p>

13\/02\/2024 14:35 (sandra)<\/b>WITH KEYS ON 15TH <\/p>

16\/02\/2024 07:13 (roy)<\/b>With Repair Aid<\/p>

19\/02\/2024 11:11 (sandra)<\/b>The washer \/dryer was fixed. Fan motor was unblocked and cut=ff sensor was reset . unit was left in working condition.<\/p>

20\/02\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59391","activity_ticket_id":"55812","ticket_reference":"HDT56897","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"to water test all flats to find where the leak in the garage is coming from ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/05\/24","activity_end":"2024-05-08 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68770","activity_notes":"to water test all flats to find where the leak in the garage is coming from Just for an update the tenants of Flat 2 have been away for 5 days and no leaks and yet the flats above have all been occupied so fingers are pointing at Flat 2 at the moment if you can let the operatives know.8.30 Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 13:41 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 13:43 (sandra)<\/b>to investigate water leak from 2 4 6 8 10 12 and 14.kim arranging access to all flats provisionally booked for Wednesday 21st <\/p>

20\/02\/2024 12:37 (sandra)<\/b>Just for an update the tenants of Flat 2 have been away for 5 days and no leaks and yet the flats above have all been occupied so fingers are pointing at Flat 2 at the moment if you can let the operatives know. <\/p>

22\/02\/2024 10:01 (iain)<\/b>Investigate leak.<\/p>

22\/02\/2024 12:19 (sandra)<\/b>dye test needed <\/p>

23\/02\/2024 10:22 (sandra)<\/b>waiting on confirmation of access for 28th <\/p>

27\/02\/2024 10:19 (sandra)<\/b>rescheduled waiting on confirmation of which day <\/p>

05\/03\/2024 14:34 (sandra)<\/b>waiting on further instruction <\/p>

13\/03\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>

14\/04\/2024 15:04 (iain)<\/b>Investigate leak.<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59392","activity_ticket_id":"55812","ticket_reference":"HDT56897","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"to water test all flats to find where the leak in the garage is coming from ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/24","activity_end":"2024-05-08 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68771","activity_notes":"to water test all flats to find where the leak in the garage is coming from ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2024 13:41 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 13:43 (sandra)<\/b>to investigate water leak from 2 4 6 8 10 12 and 14.kim arranging access to all flats provisionally booked for Wednesday 21st <\/p>

20\/02\/2024 12:37 (sandra)<\/b>Just for an update the tenants of Flat 2 have been away for 5 days and no leaks and yet the flats above have all been occupied so fingers are pointing at Flat 2 at the moment if you can let the operatives know. <\/p>

22\/02\/2024 10:01 (iain)<\/b>Investigate leak.<\/p>

22\/02\/2024 12:19 (sandra)<\/b>dye test needed <\/p>

23\/02\/2024 10:22 (sandra)<\/b>waiting on confirmation of access for 28th <\/p>

27\/02\/2024 10:19 (sandra)<\/b>rescheduled waiting on confirmation of which day <\/p>

05\/03\/2024 14:34 (sandra)<\/b>waiting on further instruction <\/p>

13\/03\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>

14\/04\/2024 15:04 (iain)<\/b>Investigate leak.<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59393","activity_ticket_id":"55811","ticket_reference":"HDT56896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tumble dryer is not drying the clothes","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/02\/24","activity_end":"2024-02-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68772","activity_notes":"tumble dryer is not drying the clothesCOLLECT KEYS FOR REPAIR AID THURSDAY 15TH ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 13:34 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 13:35 (sandra)<\/b>emailed RA for appointment <\/p>

13\/02\/2024 13:47 (sandra)<\/b>We can send an engineer on Thursday, 15th of Feb between 10 and 2pm.<\/p>

13\/02\/2024 14:35 (sandra)<\/b>WITH KEYS ON 15TH <\/p>

16\/02\/2024 07:13 (roy)<\/b>With Repair Aid<\/p>

19\/02\/2024 11:11 (sandra)<\/b>The washer \/dryer was fixed. Fan motor was unblocked and cut=ff sensor was reset . unit was left in working condition.<\/p>

20\/02\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59394","activity_ticket_id":"55813","ticket_reference":"HDT56898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Further repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/02\/24","activity_end":"2024-02-16 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68773","activity_notes":"CAN YOU ATTEND WEDNESDAY 14THPoint 2- the counter, doors, cabinets, and kitchen shelves signs of chipping and are in need of repaintingPlease do let me know when the decorator is back so we can schedule this is.Pic-094634- touch up on doorPic- 094738- touch up on chipped part by the shelves unitPic-094707- make good stains in kitchen ceilingPic-094733-make good of holes Point 2- the counter, doors, cabinets, and kitchen shelves signs of chipping and are in need of repaintingmake good the snack table in the kitchen make good stains on wall in master bedroom ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 15:21 (System)<\/b>Ticket Created<\/p>

15\/02\/2024 14:22 (sandra)<\/b>no access. requested access again from Claire for tomorrow<\/p>

15\/02\/2024 15:57 (sandra)<\/b>Friday tenant for access <\/p>

16\/02\/2024 09:53 (iain)<\/b>Ease and adjust kitchen cabinet doors and cupboard doors.Repair to roller blind.<\/p>

16\/02\/2024 16:59 (sandra)<\/b>decorating booked Monday 19th<\/p>

20\/02\/2024 09:40 (dean)<\/b>Done 310.00<\/p>

20\/02\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59395","activity_ticket_id":"55813","ticket_reference":"HDT56898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Further repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/02\/24","activity_end":"2024-02-16 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68774","activity_notes":"Further repairs Pic 094540- top counter cabinet door not closing properlyPic 094401- cabinet doors under sink not aligned Pic 094752- cabinet doors under shelves unit not aligned One of the roller binds in the master bedroom doesnt roll all the way upFriday tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2024 15:21 (System)<\/b>Ticket Created<\/p>

15\/02\/2024 14:22 (sandra)<\/b>no access. requested access again from Claire for tomorrow<\/p>

15\/02\/2024 15:57 (sandra)<\/b>Friday tenant for access <\/p>

16\/02\/2024 09:53 (iain)<\/b>Ease and adjust kitchen cabinet doors and cupboard doors.Repair to roller blind.<\/p>

16\/02\/2024 16:59 (sandra)<\/b>decorating booked Monday 19th<\/p>

20\/02\/2024 09:40 (dean)<\/b>Done 310.00<\/p>

20\/02\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59396","activity_ticket_id":"55814","ticket_reference":"HDT56899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating issues and entrance lights not working ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/24","activity_end":"2024-02-16 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68775","activity_notes":"underfloor heating issues and entrance lights not working tenant will be home at 2. 30","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2024 09:50 (System)<\/b>Ticket Created<\/p>

14\/02\/2024 09:51 (sandra)<\/b>waiting on access <\/p>

14\/02\/2024 14:55 (sandra)<\/b>entrance lights in communal area <\/p>

15\/02\/2024 14:08 (sandra)<\/b>no answer for access from tenant <\/p>

16\/02\/2024 10:20 (sandra)<\/b>emailed again to tenant for access today <\/p>

16\/02\/2024 16:59 (sandra)<\/b>MK 16th<\/p>

19\/02\/2024 08:03 (michaelk)<\/b>Attended site to investigate reported underfloor heating issues. Interrogated ground floor heating controllers, actuators and all manifold controls, which were found to be in full working order. The 1st floor manifold was also fully tested along with the controller. Situated in the living room. The zone that was being used in the wiring centre was moved to zone 2 from zone 1. This was because the connections looked worn, all the actuators were then tested and all the controls to the 1st floor were left in full working order. I have also explained the boiler timer to the tenant as this was found in the off position. 3hrs labour 155<\/p>

20\/02\/2024 12:34 (sandra)<\/b>book lights with tenant <\/p>

21\/02\/2024 11:36 (sandra)<\/b>no reply from tenant. Lilian advised to wait until she gets back <\/p>

27\/02\/2024 15:21 (sandra)<\/b>chased <\/p>

15\/03\/2024 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59397","activity_ticket_id":"55814","ticket_reference":"HDT56899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating issues and entrance lights not working ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/03\/24","activity_end":"2024-03-29 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68776","activity_notes":" entrance lights not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2024 09:50 (System)<\/b>Ticket Created<\/p>

14\/02\/2024 09:51 (sandra)<\/b>waiting on access <\/p>

14\/02\/2024 14:55 (sandra)<\/b>entrance lights in communal area <\/p>

15\/02\/2024 14:08 (sandra)<\/b>no answer for access from tenant <\/p>

16\/02\/2024 10:20 (sandra)<\/b>emailed again to tenant for access today <\/p>

16\/02\/2024 16:59 (sandra)<\/b>MK 16th<\/p>

19\/02\/2024 08:03 (michaelk)<\/b>Attended site to investigate reported underfloor heating issues. Interrogated ground floor heating controllers, actuators and all manifold controls, which were found to be in full working order. The 1st floor manifold was also fully tested along with the controller. Situated in the living room. The zone that was being used in the wiring centre was moved to zone 2 from zone 1. This was because the connections looked worn, all the actuators were then tested and all the controls to the 1st floor were left in full working order. I have also explained the boiler timer to the tenant as this was found in the off position. 3hrs labour 155<\/p>

20\/02\/2024 12:34 (sandra)<\/b>book lights with tenant <\/p>

21\/02\/2024 11:36 (sandra)<\/b>no reply from tenant. Lilian advised to wait until she gets back <\/p>

27\/02\/2024 15:21 (sandra)<\/b>chased <\/p>

15\/03\/2024 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59398","activity_ticket_id":"55815","ticket_reference":"HDT56900","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16069 - Replacement Heating Pump.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1 Mercer Walk ","cs_id":"2835","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2835","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/24","activity_end":"2024-06-10 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68777","activity_notes":"Replacement Heating Pump.To allow for a qualified Gas Safe engineer to attend the above site and carry out the safe isolation to theheating system and drain down as required.Carefully remove defective heating pump, supply and install new. Refill system inclusive of inhibitor andreinstate to full capacity.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2024 10:04 (sandra)<\/b>detalis sent to MK<\/p>

14\/02\/2024 12:13 (sandra)<\/b>Replacement heating pump <\/p>

10\/04\/2024 14:45 (sandra)<\/b>MK to check when the delivery date will be <\/p>

01\/05\/2024 11:20 (sandra)<\/b>chased MK again for delivery date <\/p>

09\/05\/2024 15:03 (sandra)<\/b>BOOKED FOR 17TH <\/p>

13\/05\/2024 10:30 (sandra)<\/b>chased Randall for confirmation <\/p>

16\/05\/2024 12:48 (sandra)<\/b>pump not delivered waiting on confirmation of delivery by Wednesday 22nd <\/p>

16\/05\/2024 15:19 (sandra)<\/b>This is rebooked for Wednesday but still waiting on MK to confirm delivery<\/p>

21\/05\/2024 09:27 (sandra)<\/b>Mike has heard back from the supplier and they have said the delivery date is the 31st May <\/p>

05\/06\/2024 09:35 (sandra)<\/b>pump is out and need to return to fit new pump <\/p>

10\/06\/2024 07:22 (michaelk)<\/b>Completed work to install new heating pump, wired, commissioned and left in service, running fully operational. Total cost is 5,138.20 ex vat.<\/p>

10\/06\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59399","activity_ticket_id":"55816","ticket_reference":"HDT56901","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/15705 - monthly emergency lighting check and water temperature test to tea station ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor, Silverlight House ","cs_id":"2891","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2891","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/24","activity_end":"2024-03-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68778","activity_notes":"MDR\/JH\/15705 - monthly emergency lighting check and water temperature test to tea stationBOOKED FOR FRIDAY 1ST MARCH ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2024 11:33 (sandra)<\/b>requested Thursday 29th<\/p>

14\/02\/2024 12:22 (sandra)<\/b>CONFIRMED FOR FRIDAY 1ST MARCH <\/p>

01\/03\/2024 19:15 (alan)<\/b> monthly emergency lighting check and water temperature test to tea station <\/p>

04\/03\/2024 11:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59400","activity_ticket_id":"55817","ticket_reference":"HDT56902","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating in the flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/24","activity_end":"2024-02-14 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68779","activity_notes":"no heating in the flat ","activity_timesheet":null,"ticket_notes_combined":"

14\/02\/2024 12:00 (System)<\/b>Ticket Created<\/p>

14\/02\/2024 14:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59401","activity_ticket_id":"55818","ticket_reference":"HDT56903","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1 2nd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 1 2nd Floor ","cs_id":"2897","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2897","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/24","activity_end":"2024-03-14 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68780","activity_notes":"EICR (NICEic)ends of 28th March ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2024 14:30 (System)<\/b>Ticket Created<\/p>

14\/02\/2024 14:33 (sandra)<\/b>emailed for 14th march <\/p>

15\/02\/2024 10:40 (sandra)<\/b>confirmed<\/p>

15\/03\/2024 07:10 (alan)<\/b>Electrical inspection <\/p>

15\/03\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>

10\/04\/2024 15:07 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59402","activity_ticket_id":"55819","ticket_reference":"HDT56904","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2 3rd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 2 3rd Floor ","cs_id":"2898","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2898","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/24","activity_end":"2024-03-14 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68781","activity_notes":"EICR (NICEic)runs out on 28th March ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2024 14:31 (System)<\/b>Ticket Created<\/p>

14\/02\/2024 14:33 (sandra)<\/b>emailed for 14th March <\/p>

15\/02\/2024 10:40 (sandra)<\/b>confirmed <\/p>

20\/03\/2024 04:52 (alan)<\/b>Electrical inspection <\/p>

20\/03\/2024 10:06 (jane)<\/b>(Ticket Closed)<\/p>

10\/04\/2024 15:07 (System)<\/b>NIC Sent<\/p>

10\/04\/2024 15:07 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59403","activity_ticket_id":"55820","ticket_reference":"HDT56905","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/15977 - replacement shower enclosure, plug and flush","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2685","cs_address_2":"11-13 Neal Yard ","cs_town":"London","cs_postcode":"WC2H 9DP","ticket_client_site":"2685","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/24","activity_end":"2024-02-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68782","activity_notes":"MONDAY AT 8AM WITH TENANT MDR\/JH\/15977 - replacement shower enclosure, plug and flush) To allow to attend the above site and carry out all necessary protection works as required.Carefully remove existing defective shower enclosure, cart away and dispose of environmentally friendlyat waste transfer site.To supply and install new shower enclosure with bid folding door back to position and carry outadjustments and apply mastic seals as required.To also allow to supply and fit new pop up plug to en-suite and supply and fit new double push flushmechanism for master bathroom.Remove protection works and associated waste. Leave all working areas clean and tidy on comp","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2024 14:43 (sandra)<\/b>replacement shower enclosure, plug and flush button only <\/p>

15\/02\/2024 14:41 (michael)<\/b>Shower enclosure ordered from St:Anns and expected delivery Wednesday 21st<\/p>

22\/02\/2024 12:09 (sandra)<\/b>X1 replacement of the pop up plug in ensuite,New double push flush for master bathroom,<\/p>

22\/02\/2024 12:14 (sandra)<\/b>emailed for access through the portal as HOHO is on holiday until 10th March <\/p>

22\/02\/2024 13:01 (sandra)<\/b>BOOKED MONDAY 26TH AT 8AM WITH TENANT <\/p>

23\/02\/2024 15:50 (sandra)<\/b>gate code is 0596A<\/p>

26\/02\/2024 16:03 (iain)<\/b>Supply and fit new shower enclosure.Refix flush button and toilet roll holder.<\/p>

27\/02\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59404","activity_ticket_id":"55821","ticket_reference":"HDT56906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/24","activity_end":"2024-03-06 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68783","activity_notes":"no hot water ","activity_timesheet":null,"ticket_notes_combined":"

15\/02\/2024 12:05 (System)<\/b>Ticket Created<\/p>

15\/02\/2024 12:06 (sandra)<\/b>waiting on access <\/p>

16\/02\/2024 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59405","activity_ticket_id":"55822","ticket_reference":"HDT56907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"1st Floor office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"1st Floor office ","cs_id":"2919","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2919","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/02\/24","activity_end":"2024-02-16 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68784","activity_notes":"list of works KEYS FRIDAY screws have come out of the toilet paper holderin one of showers (1st or 2nd floor) the extract air cover falls off. Can the engineer have a look around and see what else can be rectified while there. The access to office toilets is via 1st floor office or rear fire staircase (black door fire exit)","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2024 14:16 (System)<\/b>Ticket Created<\/p>

15\/02\/2024 14:16 (sandra)<\/b>waiting on access <\/p>

15\/02\/2024 16:20 (sandra)<\/b>ACCESS AGREED WITH KEYS <\/p>

16\/02\/2024 14:54 (travis)<\/b>Various jobs over both bathrooms on 1st & 2nd floors,Tightened up all soap holders,Replaced grub screws to x2 toilet roll holders,Refitted ceiling extractor cap in shower.<\/p>

16\/02\/2024 15:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59406","activity_ticket_id":"55823","ticket_reference":"HDT56908","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16073 - Plasterboard Repairs and Decorating:","ticket_address_1":"5 Mercer Street:","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"5 Mercer Street:","cs_id":"2857","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2857","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/03\/24","activity_end":"2024-03-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68785","activity_notes":"Plasterboard Repairs and Decorating:","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 15:14 (sandra)<\/b>decorating booked for 12th<\/p>

13\/03\/2024 10:29 (jane)<\/b>Filled areas, returning to decorate when dry <\/p>

15\/03\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 10:10 (jane)<\/b>When invoicing, can only request PO for decorating <\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59407","activity_ticket_id":"55824","ticket_reference":"HDT56909","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak from Flat G into Flat F","ticket_address_1":"Flat F","ticket_address_2":"31 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LP","cs_address_1":"Flat F","cs_id":"692","cs_address_2":"31 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LP","ticket_client_site":"692","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/02\/24","activity_end":"2024-02-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68786","activity_notes":"Leak from Flat G into Flat FFRIDAY WITH TENANTS BETWEEN 10 - 1PM ","activity_timesheet":"2","ticket_notes_combined":"

15\/02\/2024 14:58 (System)<\/b>Ticket Created<\/p>

15\/02\/2024 14:59 (sandra)<\/b>waiting on confirmation of access <\/p>

15\/02\/2024 16:18 (sandra)<\/b>FRIDAY BETWEEN 10 - 1PM<\/p>

16\/02\/2024 11:53 (travis)<\/b>Attended and measured leak to toilet above,Gained access to toilet cistern and found water level too high, bordering at overflow level.Cistern coated in a large amount of limescale,which was coming loose as I was working,one piece of this caught in the inlet valve would cause the cistern to overflow.Adjusted water level and cleaned off all loose limescale, lubricant applied to plastic fittings on inlet valve,Checked all other utilities in bathroom,left in a clean working condition.<\/p>

16\/02\/2024 13:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59408","activity_ticket_id":"55825","ticket_reference":"HDT56910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no heating ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/02\/24","activity_end":"2024-02-16 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68787","activity_notes":"Emergency call out - no heating ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2024 09:04 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 09:17 (roy)<\/b>Repressured boiler to 1.2 bar.Was on 0.2Took a while to fire up<\/p>

16\/02\/2024 10:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59409","activity_ticket_id":"55826","ticket_reference":"HDT56911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56910 Follow-Up - no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/02\/24","activity_end":"2024-02-16 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68788","activity_notes":"HDT56910 Follow-Up - no pressure with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2024 09:04 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 09:48 (sandra)<\/b>with keys <\/p>

16\/02\/2024 13:11 (michaelk)<\/b>Attended site to investigate reported pressure loss to boiler. Checked all radiator and visible pipework joints for leaks, none found. Checked the expansion vessel pressure which was found low, so we drained the boiler, removed the vessel and recharged to 1 bar. The vessel was then refitted and the boiler was put into a purge cycle. The heating was fired and allowed to reach normal working temperature with the pressure monitored and registered at 1.9bar. I will try to re-attend the job at the end of the day to have a visual check. 3hrs labour 155<\/p>

16\/02\/2024 13:33 (michael)<\/b>(Ticket Closed)<\/p>

22\/02\/2024 09:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/02\/2024 07:56 (michaelk)<\/b>Attended site to investigate low system pressure. The boiler was drained and the expansion vessel was rechecked, as no leaks were found on the visible pipework and valves. The expansion vessel had lost the pre-charge that had been set by me which indicated an air leak. The expansion vessel was replaced and a system sealer was also introduced at this time. The system was then filled and a purge cycle was carried out. Left system in full working order 3hrs labour plus parts, total 291.21 ex vat.<\/p>

23\/02\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59411","activity_ticket_id":"55827","ticket_reference":"HDT56912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"security office door ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/02\/24","activity_end":"2024-02-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68790","activity_notes":"security office door not closing properly ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2024 09:49 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 14:56 (travis)<\/b>Realigned metal security office door, lubricant to all locks and latches,tested.<\/p>

16\/02\/2024 15:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59412","activity_ticket_id":"55828","ticket_reference":"HDT56913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not cooling ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/02\/24","activity_end":"2024-02-21 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68791","activity_notes":"fridge not cooling ","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2024 09:54 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 09:55 (sandra)<\/b>emailed for appointment <\/p>

16\/02\/2024 11:17 (sandra)<\/b>booked for Wednesday 21st awaiting confirmation from tenant <\/p>

20\/02\/2024 12:49 (sandra)<\/b>tenant home for access <\/p>

23\/02\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59413","activity_ticket_id":"55829","ticket_reference":"HDT56914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Some issues with the lights in the kitchen. (sometimes cannot switch on\/off)","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/04\/24","activity_end":"2024-04-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68792","activity_notes":"Some issues with the lights in the kitchen. (sometimes cannot switch on\/off)BOOKED FOR MONDAY AROUND 10AM ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2024 10:00 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 10:00 (sandra)<\/b>needs to be booked with appliance engineer - Wed\/Thurs<\/p>

22\/02\/2024 16:47 (sandra)<\/b>to be rescheduled as Roy was off <\/p>

05\/03\/2024 14:34 (sandra)<\/b>Roy is waiting on delivery of lamps <\/p>

07\/03\/2024 16:21 (sandra)<\/b>emailed for Wednesday 13th<\/p>

12\/03\/2024 16:32 (sandra)<\/b>emailed to confirm access <\/p>

13\/03\/2024 14:40 (alan)<\/b>Investigate switching fault in kitchen, fault found to be on the dimmer switches. Order replacement 4 gang dimmer switch panel <\/p>

19\/03\/2024 14:23 (sandra)<\/b>emailed for Monday 25th<\/p>

22\/03\/2024 11:00 (sandra)<\/b>asked Lilian to confirm Monday 25th<\/p>

10\/04\/2024 15:53 (sandra)<\/b>provisionally booked for 15th <\/p>

10\/04\/2024 16:02 (sandra)<\/b>PART STILL ON ORDER ALAN TO CHASE <\/p>

10\/04\/2024 16:08 (sandra)<\/b>booked for Monday 15th<\/p>

11\/04\/2024 09:46 (sandra)<\/b>BOOKED MONDAY AROUND 10AM <\/p>

16\/04\/2024 09:12 (alan)<\/b>Return to site and replace faulty dimmers to kitchen lights <\/p>

17\/04\/2024 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59414","activity_ticket_id":"55830","ticket_reference":"HDT56915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/24","activity_end":"2024-03-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68793","activity_notes":"Inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2024 11:00 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 11:01 (sandra)<\/b>requested for 11th March <\/p>

16\/02\/2024 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59415","activity_ticket_id":"55830","ticket_reference":"HDT56915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/24","activity_end":"2024-03-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68794","activity_notes":"Inter-tenancy checksboiler and radiator checks ","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2024 11:00 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 11:01 (sandra)<\/b>requested for 11th March <\/p>

16\/02\/2024 11:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59416","activity_ticket_id":"55831","ticket_reference":"HDT56916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"32 Goodge Steet","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2QJ","cs_address_1":"Flat 3","cs_id":"923","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"923","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/24","activity_end":"2024-03-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68795","activity_notes":"Inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2024 11:01 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 11:06 (sandra)<\/b>booked for 19th March <\/p>

16\/02\/2024 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59417","activity_ticket_id":"55831","ticket_reference":"HDT56916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"32 Goodge Steet","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2QJ","cs_address_1":"Flat 3","cs_id":"923","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"923","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68796","activity_notes":"Inter-tenancy checksboiler checks and radiator checks ","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2024 11:01 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 11:06 (sandra)<\/b>booked for 19th March <\/p>

16\/02\/2024 11:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59418","activity_ticket_id":"55832","ticket_reference":"HDT56917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/24","activity_end":"2024-03-26 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68797","activity_notes":"Inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2024 11:07 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 11:10 (sandra)<\/b>Booked for 26th March <\/p>

16\/02\/2024 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59419","activity_ticket_id":"55832","ticket_reference":"HDT56917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/24","activity_end":"2024-03-26 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68798","activity_notes":"Inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

16\/02\/2024 11:07 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 11:10 (sandra)<\/b>Booked for 26th March <\/p>

16\/02\/2024 11:43 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59420","activity_ticket_id":"55833","ticket_reference":"HDT56918","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"searching for system leak ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/24","activity_end":"2024-04-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68799","activity_notes":"searching for system leak ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2024 15:38 (System)<\/b>Ticket Created<\/p>

23\/02\/2024 07:51 (michaelk)<\/b>Attended site to inspect the heating system on all floors to try to resolve the system pressure reported fault. Inspected all visible pipework joints and valves but could find live leaks. I tested the shrader valve on the expansion vessel and found a small air leak, although this is capped it could be the issue. I will also get a service for the diverter valve along with tla new expansion vessel. 3hrs labour 155<\/p>

05\/03\/2024 16:21 (sandra)<\/b>booked for Wednesday 13th<\/p>

10\/04\/2024 14:46 (sandra)<\/b>booked for 17th <\/p>

18\/04\/2024 08:11 (michaelk)<\/b>Attended site to replace heating expansion vessel and diverter valve cartridge as previously reported causing system pressure problems. Drained boiler and replaced parts, completed venting cycle and load tests on completion. 3hrs labour plus parts, total 351.18 ex vat.<\/p>

18\/04\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59421","activity_ticket_id":"55834","ticket_reference":"HDT56919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet not Working:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/24","activity_end":"2024-02-18 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68800","activity_notes":"Toilet not Working:","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2024 09:58 (System)<\/b>Ticket Created<\/p>

18\/02\/2024 11:08 (roy)<\/b>Toilet broken?? Turned out that someone had attended to this toilet on Friday.Ball valve needs replacing.Managed to get the water flowing better into cistern but does need replacing.AlsoGas hob not working due to blown fuse in socket.All ok<\/p>

18\/02\/2024 12:02 (michael)<\/b>(Ticket Closed)<\/p>

06\/12\/2024 16:04 (korweb)<\/b>(Ticket Re-Opened)<\/p>

06\/12\/2024 16:04 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59422","activity_ticket_id":"55835","ticket_reference":"HDT56920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/02\/24","activity_end":"2024-02-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68801","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2024 12:00 (System)<\/b>Ticket Created<\/p>

18\/02\/2024 13:11 (roy)<\/b>No Hot water\/Heating Repressured electric boiler.Tested shower and all ok<\/p>

18\/02\/2024 14:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59423","activity_ticket_id":"55836","ticket_reference":"HDT56921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56919 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/24","activity_end":"2024-02-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68802","activity_notes":"HDT56919 Follow-UpToilet broken? Ball valve needs replacing","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2024 12:02 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 09:54 (sandra)<\/b>returning today with a new ball valve<\/p>

22\/02\/2024 08:10 (michaelk)<\/b>Collected materials from suppliers and keys from security to attend 19 charlotte rear fire escape. The mains isolation valve was replaced live with a new lever valve. This allowed me to isolate the water to flat 2, 23 charlotte and carry out the toilet inlet valve replacement. The toilets operation was then checked, adjusted and left in full working order, returning keys back to security. <\/p>

22\/02\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59424","activity_ticket_id":"55837","ticket_reference":"HDT56922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/24","activity_end":"2024-02-19 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68803","activity_notes":"list of works dishwasher not working kitchen vent drawer next to oven ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 09:17 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 09:51 (iain)<\/b>Dishwasher not working.Refit drawer front.Refit lounge door handle.Kitchen extractor not working.<\/p>

20\/02\/2024 10:12 (sandra)<\/b>emailed for appointment for RA <\/p>

20\/02\/2024 16:53 (sandra)<\/b>Wednesday 28th 10 - 2pm waiting on access from tenant <\/p>

28\/02\/2024 12:41 (sandra)<\/b>appointment needs to be rebooked as tenant was not in.<\/p>

28\/02\/2024 12:49 (sandra)<\/b>waiting for confirmation of 6th March <\/p>

06\/03\/2024 19:48 (roy)<\/b>With Repair Ais<\/p>

07\/03\/2024 10:25 (sandra)<\/b>PCB needs replacing <\/p>

07\/03\/2024 10:25 (jane)<\/b>PCB requires replacement reported back findings to client <\/p>

07\/03\/2024 10:26 (sandra)<\/b>updated client <\/p>

11\/03\/2024 14:27 (sandra)<\/b>order for new PCB has been placed on the 7th and we will advise when it has been delivered - Email Sent<\/b><\/p>

14\/03\/2024 11:39 (sandra)<\/b>Repairaid booked for new PCB to be fitted on Thursday 21st 12 - 4pmwaiting on confirmation of access <\/p>

18\/03\/2024 10:35 (sandra)<\/b>chased confirmation of access with client <\/p>

20\/03\/2024 11:19 (sandra)<\/b>emailed tenant direct for confirmation <\/p>

21\/03\/2024 15:12 (roy)<\/b>With Repair Aid<\/p>

21\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59425","activity_ticket_id":"55838","ticket_reference":"HDT56923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handbasin drain is leaking at 2nd floor communal bathroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Dansey Place","cs_id":"2920","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 6EY","ticket_client_site":"2920","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/24","activity_end":"2024-02-19 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68804","activity_notes":"handbasin drain is leaking at 2nd floor communal bathroom keys ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 09:37 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 09:50 (iain)<\/b>Replaced waste to 2nd floor basin.<\/p>

20\/02\/2024 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59426","activity_ticket_id":"55839","ticket_reference":"HDT56924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/24","activity_end":"2024-02-19 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68805","activity_notes":"no hot water GREGG - WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 09:39 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 08:37 (michaelk)<\/b>Attended site to investigate boiler failure. Found system with no pressure and with evidence of the aav leaking. Tested the expansion vessel and found no air inside. Drained down the boiler, removed the expansion vessel and re-pressurised. Cleaned the aav and re-filled the boiler. Put the boiler into a purge cycle and allowed the boiler to fully vent. Tested the boiler on completion and left in full working order. 3hrs labour 155<\/p>

21\/02\/2024 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59427","activity_ticket_id":"55840","ticket_reference":"HDT56925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not draining ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/24","activity_end":"2024-02-19 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68806","activity_notes":"washing machine not draining ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 09:42 (System)<\/b>Ticket Created<\/p>

19\/02\/2024 11:04 (travis)<\/b>Attended and gained access to washer\/dryer drain off pump.Removed foreign objects trapped in pump and tested,All working as should.<\/p>

19\/02\/2024 12:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59428","activity_ticket_id":"55841","ticket_reference":"HDT56926","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/MDR\/16076 - Electrical remedial works:","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/24","activity_end":"2024-04-19 07:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68807","activity_notes":"Electrical Remedial Works:confirmed for Friday 19th 7am ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 14:23 (sandra)<\/b>booked for Wednesday 20th awaiting confirmation <\/p>

15\/03\/2024 15:00 (sandra)<\/b>Confirmed from 7am <\/p>

17\/04\/2024 10:06 (sandra)<\/b>emailed to reschedule for Friday at 7am <\/p>

19\/04\/2024 10:56 (alan)<\/b>Quoted works <\/p>

19\/04\/2024 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59429","activity_ticket_id":"55842","ticket_reference":"HDT56927","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/MDR\/16077 - Electrical remedial works:","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/24","activity_end":"2024-03-19 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68808","activity_notes":"Electrical remedial works:booked for TUESDAY 19TH ANYTIME FROM 7.30 AM ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 14:22 (sandra)<\/b>booked for Tuesday 19th awaiting confirmation <\/p>

15\/03\/2024 14:28 (sandra)<\/b>Confirmed 7.30 Tuesday 19th <\/p>

20\/03\/2024 13:49 (alan)<\/b>Quoted works <\/p>

20\/03\/2024 13:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59430","activity_ticket_id":"55843","ticket_reference":"HDT56928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into the unit on the corner of the road ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/24","activity_end":"2024-02-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68809","activity_notes":"leak into the unit on the corner of the road black door is 42 Tavistock - upper floor there will be a window that flat roof can be accessed ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 11:30 (System)<\/b>Ticket Created<\/p>

19\/02\/2024 11:30 (sandra)<\/b>awaiting access <\/p>

19\/02\/2024 13:43 (travis)<\/b>Flat roof works,Decoration will be required in toilet.<\/p>

19\/02\/2024 13:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59431","activity_ticket_id":"55844","ticket_reference":"HDT56929","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/24","activity_end":"2024-02-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68810","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 17:07 (travis)<\/b>Maintenance works.<\/p>

22\/02\/2024 15:45 (travis)<\/b>Various maintenance works.<\/p>

22\/02\/2024 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59432","activity_ticket_id":"55845","ticket_reference":"HDT56930","ticket_client":"2116","client_name":"Bancone ","ticket_title":"no power to the cold section ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/24","activity_end":"2024-02-19 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68811","activity_notes":"no power to the cold section ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 12:35 (System)<\/b>Ticket Created<\/p>

19\/02\/2024 14:09 (roy)<\/b>Reset power and tested machine.Returning later to plug in appliances as busiest ti.e at moment <\/p>

19\/02\/2024 16:48 (roy)<\/b>Returned and plugged everything back in but one freezer causing everything to trip when plugged in.I used the pat tester on it and it passed so not sure what the issue is<\/p>

19\/02\/2024 17:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59433","activity_ticket_id":"55846","ticket_reference":"HDT56931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sinks not draining and no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/24","activity_end":"2024-02-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68812","activity_notes":"10-2pm today Over the weekend, the kitchen sink failed to drain and has now backed up to the extent that water is being pushed up into the washing machine. This means Im unable to use either the sink or the washing machine. At the same time, water in the shower and bathroom handbasin are also draining very slowly, coincidentally, weve had no hot water since yesterday afternoon either.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 13:07 (System)<\/b>Ticket Created<\/p>

19\/02\/2024 16:17 (sandra)<\/b>fed back to client <\/p>

21\/02\/2024 08:43 (michaelk)<\/b>Attended site to investigate the hot water issue and slow draining outlets. The hot water issue was due to the control of the lower element, where in the past we have added a immersion timeswitch to control the hot water timing. I will order the required parts and in the meantime the upper element can be used on manual to provide some hot water. 2hrs labour 105<\/p>

21\/02\/2024 11:39 (sandra)<\/b>waiting on access <\/p>

22\/02\/2024 09:34 (sandra)<\/b>10 - 3pm thursday <\/p>

23\/02\/2024 10:22 (sandra)<\/b>attending Friday 10 - 2pm <\/p>

23\/02\/2024 16:49 (michaelk)<\/b>Attended site to remove damaged cable feeding the off peak immersion and to install a timeswitch. The work was completed with the timer set up to the tenants requests out of hours. 3hrs labour plus parts, total 220.16 ex vat.<\/p>

23\/02\/2024 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59434","activity_ticket_id":"55847","ticket_reference":"HDT56932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting in the main hallway is not working","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/02\/24","activity_end":"2024-02-19 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68813","activity_notes":"Lighting in the main hallway is not working","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 13:09 (System)<\/b>Ticket Created<\/p>

19\/02\/2024 14:07 (roy)<\/b>UPS is running low.Lift not working.Phase has gone down.UK power network is needed<\/p>

19\/02\/2024 16:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59435","activity_ticket_id":"55848","ticket_reference":"HDT56933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from pavement lights \u00e2\u20ac\u201c coming through slab","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DF","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/24","activity_end":"2024-02-20 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68814","activity_notes":"Leak from pavement lights coming through slabShaun found the leak this morning so will be able to provide any further details if needed.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 13:27 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 10:31 (travis)<\/b>Pavement light repairs.<\/p>

20\/02\/2024 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59436","activity_ticket_id":"55849","ticket_reference":"HDT56934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak form pavement lights.","ticket_address_1":"9-10 Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9-10 Horse & Dolphin ","cs_id":"2921","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2921","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/24","activity_end":"2024-02-19 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68815","activity_notes":"Leak form pavement lights.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 13:28 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 08:38 (travis)<\/b>Repairs to two paving light glass sections,using a clear resin.<\/p>

20\/02\/2024 08:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59437","activity_ticket_id":"55850","ticket_reference":"HDT56935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/24","activity_end":"2024-02-19 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68816","activity_notes":"no hot water TENANT HOME UNTIL 3 PM ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 13:49 (System)<\/b>Ticket Created<\/p>

19\/02\/2024 13:49 (sandra)<\/b>waiting on access <\/p>

19\/02\/2024 13:57 (sandra)<\/b>TENANT HOME UNTIL 3 PM <\/p>

20\/02\/2024 11:30 (jane)<\/b>(Ticket Closed)<\/p>

21\/02\/2024 08:47 (michaelk)<\/b>Attended site to investigate the hot water fault reported. Investigated the hot water cylinder and controls to find that the lower elements thermostat was burnt out. Collected replacement thermostat and returned to fit leaving in full working order. 3hrs labour plus parts, total 165.60 ex vat.<\/p>

21\/02\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59438","activity_ticket_id":"55851","ticket_reference":"HDT56936","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"all signage for Miscusi unit needs to be removed. ","ticket_address_1":"23 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"23 Slingsby Place ","cs_id":"675","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"675","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/24","activity_end":"2024-03-13 21:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68817","activity_notes":"all signage for Miscusi unit needs to be removed. ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2024 14:08 (System)<\/b>Ticket Created<\/p>

19\/02\/2024 14:08 (sandra)<\/b>waiting on when client wants it removed <\/p>

21\/02\/2024 10:45 (sandra)<\/b>emailed Rachel to proceed. Awaiting confirmation to go ahead <\/p>

23\/02\/2024 10:14 (sandra)<\/b>Alan to take a look as a quote is needed. <\/p>

23\/02\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59439","activity_ticket_id":"55852","ticket_reference":"HDT56937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water for 4 days ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/24","activity_end":"2024-02-19 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68818","activity_notes":"no hot water for 4 days ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 14:26 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 11:25 (jane)<\/b>(Ticket Closed)<\/p>

21\/02\/2024 08:50 (michaelk)<\/b>Attended site to investigate hot water problem to flat 4. The fault was traced to the lower immersion which had tripped out. This was reset and the temperature slightly lowered to prevent overhearing again. Note; if the fault occurs again the cylinder may need to be drained and cleaned. Whilst onsite we reset the boosted water pumps feeding the flats following a power cut. 2hrs labour 105<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59440","activity_ticket_id":"55851","ticket_reference":"HDT56936","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"all signage for Miscusi unit needs to be removed. ","ticket_address_1":"23 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"23 Slingsby Place ","cs_id":"675","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"675","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/24","activity_end":"2024-03-13 21:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68819","activity_notes":"all signage for Miscusi unit needs to be removed. ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2024 14:08 (System)<\/b>Ticket Created<\/p>

19\/02\/2024 14:08 (sandra)<\/b>waiting on when client wants it removed <\/p>

21\/02\/2024 10:45 (sandra)<\/b>emailed Rachel to proceed. Awaiting confirmation to go ahead <\/p>

23\/02\/2024 10:14 (sandra)<\/b>Alan to take a look as a quote is needed. <\/p>

23\/02\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59441","activity_ticket_id":"55853","ticket_reference":"HDT56938","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"southeast block passenger gate not lighting up all the way round","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/24","activity_end":"2024-04-11 18:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68820","activity_notes":"southeast block passenger gate not lighting up all the way round - parts on order ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2024 09:11 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 13:05 (sandra)<\/b>Alan ordered parts <\/p>

07\/03\/2024 13:07 (alan)<\/b>Tested though and found there to be on voltage getting to the fittings going around the gate Locate driver units in risers cupboard on 1st & 3rd floor. Found 2 driver units not to be working, ordered replacements Please note new driver unit are on order from Rexel and due in 10 to 14 days <\/p>

22\/03\/2024 11:00 (sandra)<\/b>part still not delivered <\/p>

22\/03\/2024 11:45 (sandra)<\/b>part in reception. Alan aware <\/p>

10\/04\/2024 08:59 (alan)<\/b>Return to site and replace driver units on 1st and 3rd floors for lights around entrance gate <\/p>

10\/04\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59442","activity_ticket_id":"55854","ticket_reference":"HDT56939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16078 - Water damage redecoration works ","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/02\/24","activity_end":"2024-02-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68821","activity_notes":"Water damage redecoration works TUESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2024 09:33 (sandra)<\/b>emailed for access on 26th <\/p>

23\/02\/2024 09:53 (sandra)<\/b>emailed tenant for date to carry out the redecoration <\/p>

23\/02\/2024 14:44 (sandra)<\/b>emailed tenant for Tuesday 27th <\/p>

23\/02\/2024 15:21 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

28\/02\/2024 09:44 (dean)<\/b>Done 220.00<\/p>

28\/02\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59443","activity_ticket_id":"55837","ticket_reference":"HDT56922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/03\/24","activity_end":"2024-03-21 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68822","activity_notes":"list of works dishwasher not working kitchen vent drawer next to oven ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2024 09:17 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 09:51 (iain)<\/b>Dishwasher not working.Refit drawer front.Refit lounge door handle.Kitchen extractor not working.<\/p>

20\/02\/2024 10:12 (sandra)<\/b>emailed for appointment for RA <\/p>

20\/02\/2024 16:53 (sandra)<\/b>Wednesday 28th 10 - 2pm waiting on access from tenant <\/p>

28\/02\/2024 12:41 (sandra)<\/b>appointment needs to be rebooked as tenant was not in.<\/p>

28\/02\/2024 12:49 (sandra)<\/b>waiting for confirmation of 6th March <\/p>

06\/03\/2024 19:48 (roy)<\/b>With Repair Ais<\/p>

07\/03\/2024 10:25 (sandra)<\/b>PCB needs replacing <\/p>

07\/03\/2024 10:25 (jane)<\/b>PCB requires replacement reported back findings to client <\/p>

07\/03\/2024 10:26 (sandra)<\/b>updated client <\/p>

11\/03\/2024 14:27 (sandra)<\/b>order for new PCB has been placed on the 7th and we will advise when it has been delivered - Email Sent<\/b><\/p>

14\/03\/2024 11:39 (sandra)<\/b>Repairaid booked for new PCB to be fitted on Thursday 21st 12 - 4pmwaiting on confirmation of access <\/p>

18\/03\/2024 10:35 (sandra)<\/b>chased confirmation of access with client <\/p>

20\/03\/2024 11:19 (sandra)<\/b>emailed tenant direct for confirmation <\/p>

21\/03\/2024 15:12 (roy)<\/b>With Repair Aid<\/p>

21\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59444","activity_ticket_id":"55855","ticket_reference":"HDT56940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"site faults ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/24","activity_end":"2024-03-01 18:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68823","activity_notes":"site faults -A broken earth strap near where the Chinatown tables are kept.-The G12 door digi lock seems to not be working with the code and cannot be opened.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2024 10:55 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 14:39 (travis)<\/b>Repair and refitted building earth strap.Will return to replace faulty door code lock once delivered.<\/p>

21\/02\/2024 16:10 (sandra)<\/b>booked for Monday 26th<\/p>

23\/02\/2024 10:08 (sandra)<\/b>lock in reception being picked up Friday 23rd. Booked for Friday 1st<\/p>

26\/02\/2024 08:40 (travis)<\/b>Attended and replaced broken coded door handle in service yard,kept the same code as original 1567x.<\/p>

26\/02\/2024 09:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59445","activity_ticket_id":"55856","ticket_reference":"HDT56941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not working ","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"898","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"898","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/03\/24","activity_end":"2024-03-05 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68824","activity_notes":"dishwasher is not working ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2024 10:57 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 11:59 (sandra)<\/b>Wednesday 28th awaiting confirmation of access 10 - 4pm <\/p>

21\/02\/2024 12:12 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59446","activity_ticket_id":"55746","ticket_reference":"HDT56831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"30 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/24","activity_end":"2024-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68825","activity_notes":"collect keys for repairaid 10 - 2pm wednesday 21st ","activity_timesheet":"2","ticket_notes_combined":"

02\/02\/2024 09:07 (System)<\/b>Ticket Created<\/p>

02\/02\/2024 09:08 (sandra)<\/b>emailed RA for an appointment <\/p>

02\/02\/2024 11:33 (sandra)<\/b>booked with RA for Thursday 8th 10 - 2pm waiting on tenant to confirm access <\/p>

05\/02\/2024 09:55 (sandra)<\/b>chased confirmation of access <\/p>

05\/02\/2024 10:28 (sandra)<\/b>Roy to pick up keys <\/p>

08\/02\/2024 15:42 (roy)<\/b>With Repair Aid<\/p>

09\/02\/2024 10:16 (sandra)<\/b>waiting on update <\/p>

09\/02\/2024 10:37 (sandra)<\/b>RA quoting for repairs <\/p>

12\/02\/2024 10:47 (sandra)<\/b>quote to replace PCB 295 as per quote.<\/p>

12\/02\/2024 11:40 (sandra)<\/b>part ordered <\/p>

16\/02\/2024 10:20 (sandra)<\/b>booked for Wednesday 10 - 2pm 21st - waiting on confirmation<\/p>

20\/02\/2024 11:01 (sandra)<\/b>confirmed for 21st with keys <\/p>

22\/02\/2024 10:00 (iain)<\/b>Repairaid.<\/p>

23\/02\/2024 10:34 (jane)<\/b>Parts required, a report will be sent <\/p>

23\/02\/2024 12:12 (sandra)<\/b>quote sent for replacement as after PCB was fitted a further two parts are faulty and the price is more than a new machine Waiting for confirmation to go ahead <\/p>

23\/02\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59447","activity_ticket_id":"55769","ticket_reference":"HDT56854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16058 - Shower enclosure:","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/24","activity_end":"2024-03-05 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68826","activity_notes":"Shower enclosure:","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2024 10:27 (sandra)<\/b>alan aware <\/p>

08\/02\/2024 11:14 (sandra)<\/b>MR aware and is sourcing from another supplier <\/p>

15\/02\/2024 14:42 (michael)<\/b>Expected delivery of shower enclosure Thursday 15th Feb<\/p>

16\/02\/2024 10:48 (sandra)<\/b>booked for Tuesday 20th. awaiting confirmation <\/p>

16\/02\/2024 10:48 (sandra)<\/b>awaiting confirmation <\/p>

16\/02\/2024 16:08 (sandra)<\/b>chased <\/p>

19\/02\/2024 09:06 (sandra)<\/b>tuesday 9am with tenant <\/p>

21\/02\/2024 09:32 (iain)<\/b>New shower enclosure.<\/p>

21\/02\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59448","activity_ticket_id":"55857","ticket_reference":"HDT56942","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/15976 - All of quote except handrails ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14\/16 New Cavendish Street ","cs_id":"2832","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8UP","ticket_client_site":"2832","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/24","activity_end":"2024-03-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68827","activity_notes":"For Monday 25th March All of quote except handrails - keys at office for access Supply and install window restricting locks to 1st, 2nd and 3rd floor windows.Supply and install 'Mind your Head' sign with associated warning tape.To inspect and report back with regards if correct FB locks are fitted to meter cupboard doors and correctsignage is in place to said doors,","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2024 12:40 (sandra)<\/b>All of quote except handrails <\/p>

21\/02\/2024 14:15 (sandra)<\/b>awaiting access <\/p>

22\/02\/2024 16:57 (sandra)<\/b>confirmed with keys <\/p>

23\/02\/2024 12:10 (travis)<\/b>Attended and made a list for materials needed,on order.<\/p>

28\/02\/2024 09:15 (sandra)<\/b>Friday with keys <\/p>

08\/03\/2024 16:15 (jane)<\/b>Provisionally allocated to the 19th March <\/p>

25\/03\/2024 12:48 (travis)<\/b>X4 window restrictors fitted,H&S Signage fitted.<\/p>

25\/03\/2024 13:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59449","activity_ticket_id":"55858","ticket_reference":"HDT56943","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16072 - Additional sockets:","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/24","activity_end":"2024-02-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68828","activity_notes":"Additional sockets:","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2024 13:08 (sandra)<\/b>details sent to Alan <\/p>

27\/02\/2024 06:51 (alan)<\/b>Quoted works To return Wednesday once tenant has removed there stock from area to be worked in <\/p>

28\/02\/2024 15:17 (alan)<\/b>Quoted works<\/p>

28\/02\/2024 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59450","activity_ticket_id":"55859","ticket_reference":"HDT56944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There are several lights out at the 3rd Floor Office at 30 Wellington Street. ","ticket_address_1":"3rd Floor","ticket_address_2":"30 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"3rd Floor","cs_id":"836","cs_address_2":"30 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"836","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68829","activity_notes":"There are several lights out at the 3rd Floor Office at 30 Wellington Street. vacant unit so please collect keys Thursday ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2024 14:15 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 14:15 (sandra)<\/b>Thursday with keys <\/p>

23\/02\/2024 10:00 (sandra)<\/b>Roy only had 2 bulbs. Went to get more on but they have to be ordered. Should be in by Monday <\/p>

07\/03\/2024 16:23 (sandra)<\/b>lamps due to be delivered on Friday 8th at 9.30<\/p>

14\/03\/2024 16:26 (roy)<\/b>Replaced 4x PL 26w lampsAll ok<\/p>

14\/03\/2024 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59451","activity_ticket_id":"55860","ticket_reference":"HDT56945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/03\/24","activity_end":"2024-03-05 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68830","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2024 15:42 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 10:03 (sandra)<\/b>emailed for appointment <\/p>

22\/02\/2024 10:54 (sandra)<\/b>wednesday 28th 10 - 2pm - waiting on confirmation <\/p>

26\/02\/2024 09:19 (sandra)<\/b>access confirmed, just waiting on Lilian to confirm with keys or with tenant <\/p>

28\/02\/2024 12:34 (travis)<\/b>Access for repair aid <\/p>

07\/03\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59452","activity_ticket_id":"55861","ticket_reference":"HDT56946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"UPS system is not working ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/03\/24","activity_end":"2024-03-05 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68831","activity_notes":"UPS system is not working ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2024 16:24 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 16:25 (sandra)<\/b>emailed projects@serverroomenvironments.co.ukfor date to attend. <\/p>

22\/02\/2024 11:52 (sandra)<\/b>contractor sending invoice over today to be paid before attending. Holly has put on hold as she wants someone today. She will come back to me if she cant get anyone <\/p>

23\/02\/2024 14:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59453","activity_ticket_id":"55695","ticket_reference":"HDT56780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge smells of burning ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/24","activity_end":"2024-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68832","activity_notes":"pick up keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2024 09:17 (System)<\/b>Ticket Created<\/p>

29\/01\/2024 09:34 (sandra)<\/b>emailed for access <\/p>

29\/01\/2024 10:20 (sandra)<\/b>collect keys and knock first <\/p>

29\/01\/2024 12:09 (alan)<\/b>Look at burning smell coming fridge freezer Fault found to be on the lamp holder to the light in fridge, see photos Appliance engineer will be needed Tenant asked can we up date as soon as possible <\/p>

29\/01\/2024 14:52 (sandra)<\/b>details of fridge\/freezer and pictures of burnt out light and fitting sent to RA to ask if they can order parts or if they will need to attend. <\/p>

29\/01\/2024 15:36 (sandra)<\/b>new part ordered <\/p>

29\/01\/2024 15:37 (sandra)<\/b>RA - Control assy- 159.51+VAT Labour - 83.33+VAT <\/p>

30\/01\/2024 08:58 (sandra)<\/b>5 - 7 working days delivery <\/p>

08\/02\/2024 11:45 (sandra)<\/b>chased RA for parts <\/p>

08\/02\/2024 11:49 (sandra)<\/b>expected Monday 12th<\/p>

13\/02\/2024 11:09 (sandra)<\/b>chased to book in <\/p>

13\/02\/2024 11:17 (sandra)<\/b>emailed regarding part and told next couple of days <\/p>

16\/02\/2024 10:16 (sandra)<\/b>booked for Wednesday 10 - 2pm 21st - waiting on confirmation <\/p>

20\/02\/2024 16:58 (sandra)<\/b>tenant may be home but pick up keys if not <\/p>

21\/02\/2024 14:48 (iain)<\/b>Repairaid.<\/p>

23\/02\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59454","activity_ticket_id":"55862","ticket_reference":"HDT56947","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"engineer required with ladder to take down wifi box from ceiling ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/24","activity_end":"2024-03-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68833","activity_notes":"Tuesday 12th - 9am engineer required with ladder to take down WIFI box from ceiling IT will be on site to reset and then it just needs to be put back ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 10:07 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 11:54 (sandra)<\/b>BOOKED FOR FRIDAY LATE MORNING AS CLIENT IS NOT IN THE OFFICE THURSDAY <\/p>

22\/02\/2024 15:23 (sandra)<\/b>CLIENT RESCHEDULED FOR TUESDAY AT 9AM <\/p>

27\/02\/2024 16:04 (iain)<\/b>Unable to reach Wi-Fi box with steps or ladders safely. Office informed.<\/p>

01\/03\/2024 14:40 (sandra)<\/b>Friday 8th with hired ladder <\/p>

04\/03\/2024 13:34 (sandra)<\/b>rescheduled for 12th at 9am <\/p>

11\/03\/2024 16:15 (iain)<\/b>To hire combination ladder.<\/p>

12\/03\/2024 15:38 (alan)<\/b>Help lain <\/p>

12\/03\/2024 16:12 (iain)<\/b>Ladder access.<\/p>

12\/03\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 10:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 10:10 (sandra)<\/b>booked for Thursday 11th to put the wifi box upawaiting confirmation <\/p>

04\/04\/2024 10:26 (sandra)<\/b>booked for 16th 8am with extra long ladder <\/p>

16\/04\/2024 09:27 (iain)<\/b>Ladder access for IT.Hire charge for combination ladder.<\/p>

16\/04\/2024 09:30 (alan)<\/b>Put WiFi box with Iain <\/p>

17\/04\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59455","activity_ticket_id":"55863","ticket_reference":"HDT56948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16085 - Replacement blinds to Bedroom 1 and Bedroom 2","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1TE","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/24","activity_end":"2024-03-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68834","activity_notes":"Replacement blinds to Bedroom 1 and Bedroom 2 BOOKED FOR FRIDAY WITH KEYS BUT TENANT MAY BE HOMEBLINDS IN RECEPTION ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2024 09:37 (jane)<\/b>Blinds on order anticipated dispatch date 21\/03\/2024<\/p>

19\/03\/2024 12:15 (sandra)<\/b>emailed to fit blinds on Friday 22nd <\/p>

19\/03\/2024 14:05 (sandra)<\/b>FRIDAY CONFIRMED WITH KEYS BUT TENANT MAY BE HOME <\/p>

22\/03\/2024 15:54 (iain)<\/b>Replacement blinds.<\/p>

22\/03\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59456","activity_ticket_id":"55864","ticket_reference":"HDT56949","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"list of works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/02\/24","activity_end":"2024-02-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68835","activity_notes":"list of works:1.Office Lights out in multiple areas. Please refer to spreadsheet. (sent separately)Also, on 2nd floor.. the old lamp bulbs in this fixture between desks 214 and 215 need replacing with new ones if Alan could do that please 2.Mens toilet handle GF fix.3.L1 gents toilet flush loose.4.L1 disabled toilet mixer tap spraying out water from holes around tap base?5.L1 kitchen mixer tap hot setting too hot turn down. ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 11:29 (System)<\/b>Ticket Created<\/p>

23\/02\/2024 14:39 (sandra)<\/b>sent to Alan for Monday <\/p>

27\/02\/2024 06:49 (alan)<\/b>1.Office Lights out in multiple areas. Please refer to spreadsheet. (sent separately)Also, on 2nd floor.. the old lamp bulbs in this fixture between desks 214 and 215 need replacing with new ones if Alan could do that please DONE2.Mens toilet handle GF fix. Unable to repair 3.L1 gents toilet flush loose. DONE4.L1 disabled toilet mixer tap spraying out water from holes around tap base? Unable to repair 5.L1 kitchen mixer tap hot setting too hot turn down. DONE<\/p>

27\/02\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59457","activity_ticket_id":"55865","ticket_reference":"HDT56950","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To remove large heavy sofa from common parts on the first floor and dispose off","ticket_address_1":"15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"15 Tavistock Street","cs_id":"48","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"48","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/24","activity_end":"2024-02-21 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68836","activity_notes":"To remove large heavy sofa from common parts on the first floor and dispose off, deliver keys back to Central Cross once complete","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 13:11 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 17:06 (travis)<\/b>Moving a sofa.<\/p>

22\/02\/2024 10:00 (iain)<\/b>Removal of sofa bed.<\/p>

22\/02\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59458","activity_ticket_id":"55865","ticket_reference":"HDT56950","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To remove large heavy sofa from common parts on the first floor and dispose off","ticket_address_1":"15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"15 Tavistock Street","cs_id":"48","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"48","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/02\/24","activity_end":"2024-02-21 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68837","activity_notes":"To remove large heavy sofa from common parts on the first floor and dispose off","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 13:11 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 17:06 (travis)<\/b>Moving a sofa.<\/p>

22\/02\/2024 10:00 (iain)<\/b>Removal of sofa bed.<\/p>

22\/02\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59459","activity_ticket_id":"55866","ticket_reference":"HDT56951","ticket_client":"2137","client_name":"Mr and Mrs Taylor ","ticket_title":"To service the Megaflow system ","ticket_address_1":"Flat 13","ticket_address_2":"27 Webber Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 8QW","cs_address_1":"Flat 13","cs_id":"2922","cs_address_2":"27 Webber Street ","cs_town":"London","cs_postcode":"SE1 8QW","ticket_client_site":"2922","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/24","activity_end":"2024-03-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68838","activity_notes":"To service the Megaflow system To attend on Friday 1st March at 9am, client to give access ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 13:51 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 13:53 (jane)<\/b>Awaiting on a 9am appointment from the client <\/p>

22\/02\/2024 09:45 (jane)<\/b>Client has requested 9am on Friday 1st March - programmed in <\/p>

04\/03\/2024 08:54 (michaelk)<\/b>Completed megaflow service 2hrs 105<\/p>

04\/03\/2024 11:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59460","activity_ticket_id":"55867","ticket_reference":"HDT56952","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16082 - Supply and install new doublet socket outlet under landlords distribution board within common parts ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/24","activity_end":"2024-03-07 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68839","activity_notes":"Supply and install new doublet socket outlet under landlords distribution board within common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 16:00 (sandra)<\/b>Alan notified <\/p>

07\/03\/2024 16:11 (sandra)<\/b>booked for 7th <\/p>

07\/03\/2024 16:14 (alan)<\/b>Quoted works <\/p>

07\/03\/2024 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59461","activity_ticket_id":"55868","ticket_reference":"HDT56953","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16083 - Install new double socket in cupboard under landlords distribution in common parts","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/24","activity_end":"2024-03-07 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68840","activity_notes":"Install new double socket in cupboards under landlords distribution in common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 16:02 (sandra)<\/b>Alan notified <\/p>

07\/03\/2024 16:11 (sandra)<\/b>booked for 7th <\/p>

07\/03\/2024 16:15 (alan)<\/b>Quoted works <\/p>

07\/03\/2024 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59462","activity_ticket_id":"55869","ticket_reference":"HDT56954","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16084 - Install new double socket in cupboard under landlords distribution in common parts","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/24","activity_end":"2024-03-07 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68841","activity_notes":"Install new double socket in cupboard under landlords distribution in common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 16:01 (sandra)<\/b>Alan notified <\/p>

07\/03\/2024 16:11 (sandra)<\/b>booked for 7th <\/p>

07\/03\/2024 16:14 (alan)<\/b>Quoted works <\/p>

07\/03\/2024 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59464","activity_ticket_id":"55826","ticket_reference":"HDT56911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56910 Follow-Up - no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/02\/24","activity_end":"2024-02-22 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68843","activity_notes":"HDT56910 Follow-Up - no heating ","activity_timesheet":"2","ticket_notes_combined":"

16\/02\/2024 09:04 (System)<\/b>Ticket Created<\/p>

16\/02\/2024 09:48 (sandra)<\/b>with keys <\/p>

16\/02\/2024 13:11 (michaelk)<\/b>Attended site to investigate reported pressure loss to boiler. Checked all radiator and visible pipework joints for leaks, none found. Checked the expansion vessel pressure which was found low, so we drained the boiler, removed the vessel and recharged to 1 bar. The vessel was then refitted and the boiler was put into a purge cycle. The heating was fired and allowed to reach normal working temperature with the pressure monitored and registered at 1.9bar. I will try to re-attend the job at the end of the day to have a visual check. 3hrs labour 155<\/p>

16\/02\/2024 13:33 (michael)<\/b>(Ticket Closed)<\/p>

22\/02\/2024 09:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/02\/2024 07:56 (michaelk)<\/b>Attended site to investigate low system pressure. The boiler was drained and the expansion vessel was rechecked, as no leaks were found on the visible pipework and valves. The expansion vessel had lost the pre-charge that had been set by me which indicated an air leak. The expansion vessel was replaced and a system sealer was also introduced at this time. The system was then filled and a purge cycle was carried out. Left system in full working order 3hrs labour plus parts, total 291.21 ex vat.<\/p>

23\/02\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59465","activity_ticket_id":"55870","ticket_reference":"HDT56955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1TE","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/02\/24","activity_end":"2024-02-23 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68844","activity_notes":"KEYS BUT RING THE INTERCOM THREE TIMES FIRST list of works:-Bottom drawer of bed side table falls apart (en-suite)---Similarly, to the above the lights in the second bedroom (non-en-suite) flicker and are not properly functioning-Living room lamps lightbulbs have been removed by the previous tenant are you able to provide them with any?-The bedframe in the second bedroom needs repairing","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2024 11:28 (System)<\/b>Ticket Created<\/p>

22\/02\/2024 11:35 (sandra)<\/b>awaiting access for today <\/p>

23\/02\/2024 10:17 (sandra)<\/b>confirmed Friday <\/p>

23\/02\/2024 12:18 (iain)<\/b>Replaced 5 lamps.Repared cabinet drawer.Replaced bedroom door brush strip.<\/p>

23\/02\/2024 16:52 (michaelk)<\/b>Attended site to investigate low water pressure to the showers and temperature control issues to the ensuite shower. The ensuite shower requires a new thermostatic cartridge which has been ordered.The water pressure can be boosted where the mains pipework enters the boiler room, however for this I will forward a quote. 2hrs labour 105<\/p>

26\/02\/2024 10:37 (sandra)<\/b>access requested for Tuesday <\/p>

27\/02\/2024 16:13 (michaelk)<\/b>Attended site to replace the thermostatic cartridge to the ensuite shower. Drained down the water system and replaced the cartridge commissioning the temperature to 38c. Left in full working order. 3hrs labour plusbparts, total 219.80 ex vat.<\/p>

27\/02\/2024 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59466","activity_ticket_id":"55870","ticket_reference":"HDT56955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1TE","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/24","activity_end":"2024-02-27 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68845","activity_notes":"shower part to fit. tenant home ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2024 11:28 (System)<\/b>Ticket Created<\/p>

22\/02\/2024 11:35 (sandra)<\/b>awaiting access for today <\/p>

23\/02\/2024 10:17 (sandra)<\/b>confirmed Friday <\/p>

23\/02\/2024 12:18 (iain)<\/b>Replaced 5 lamps.Repared cabinet drawer.Replaced bedroom door brush strip.<\/p>

23\/02\/2024 16:52 (michaelk)<\/b>Attended site to investigate low water pressure to the showers and temperature control issues to the ensuite shower. The ensuite shower requires a new thermostatic cartridge which has been ordered.The water pressure can be boosted where the mains pipework enters the boiler room, however for this I will forward a quote. 2hrs labour 105<\/p>

26\/02\/2024 10:37 (sandra)<\/b>access requested for Tuesday <\/p>

27\/02\/2024 16:13 (michaelk)<\/b>Attended site to replace the thermostatic cartridge to the ensuite shower. Drained down the water system and replaced the cartridge commissioning the temperature to 38c. Left in full working order. 3hrs labour plusbparts, total 219.80 ex vat.<\/p>

27\/02\/2024 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59467","activity_ticket_id":"55871","ticket_reference":"HDT56956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/03\/24","activity_end":"2024-03-06 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68846","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2024 12:51 (System)<\/b>Ticket Created<\/p>

22\/02\/2024 12:51 (sandra)<\/b>awaiting appointment <\/p>

23\/02\/2024 10:55 (sandra)<\/b>Wed, 28th of Feb in the morning 8-12pm<\/p>

23\/02\/2024 12:24 (sandra)<\/b>house keeper will be available for access <\/p>

28\/02\/2024 13:18 (jane)<\/b>Replace carbon brushes to washing machine <\/p>

07\/03\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2024 11:07 (sandra)<\/b>RA to reattend as washer\/dryer is not drying the clothes<\/p>

18\/03\/2024 10:31 (sandra)<\/b>Wednesday 10 - 2pm <\/p>

18\/03\/2024 10:40 (sandra)<\/b>confirmed with Roy for access <\/p>

20\/03\/2024 14:13 (roy)<\/b>With Repair Aid.New machine is needed<\/p>

21\/03\/2024 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59468","activity_ticket_id":"55872","ticket_reference":"HDT56957","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Gas Safety Certificate ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/24","activity_end":"2024-02-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68847","activity_notes":"Gas Safety Certificate Wednesday 28th at 8am tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2024 12:55 (System)<\/b>Ticket Created<\/p>

22\/02\/2024 12:56 (sandra)<\/b>emailed for access <\/p>

22\/02\/2024 14:10 (sandra)<\/b>Wednesday 28th at 8am <\/p>

29\/02\/2024 09:00 (michaelk)<\/b>Completed gas cert 55<\/p>

29\/02\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59469","activity_ticket_id":"55873","ticket_reference":"HDT56958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16036 - Replacement floor parts for doors ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 9 ","cs_id":"2893","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H 7PS","ticket_client_site":"2893","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"22\/03\/24","activity_end":"2024-03-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68848","activity_notes":"Replacement floor parts for doors ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2024 14:07 (sandra)<\/b>sent to Brian to order parts <\/p>

07\/03\/2024 10:10 (jane)<\/b>Chased Twenty Twenty for an update on the parts that have been ordered <\/p>

11\/03\/2024 12:10 (sandra)<\/b>booked for 21st March <\/p>

11\/03\/2024 12:13 (sandra)<\/b>waiting on confirmation <\/p>

18\/03\/2024 10:48 (sandra)<\/b>emailed for confirmation of access with tenant <\/p>

18\/03\/2024 10:48 (sandra)<\/b>tenant asked for 22nd <\/p>

22\/03\/2024 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59470","activity_ticket_id":"55875","ticket_reference":"HDT56960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heater says standby. no heating ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/02\/24","activity_end":"2024-02-23 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68849","activity_notes":"heater says standby. no heating PLEASE ATTEND TODAYCOLLECT KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2024 09:05 (System)<\/b>Ticket Created<\/p>

23\/02\/2024 10:22 (sandra)<\/b>confirmed 23rd<\/p>

23\/02\/2024 16:46 (michaelk)<\/b>Attended callout to no heating. Traced the problem to the heating wireless controller which wasn't operating due to low batteries. These were changed and the heating was tested, with the programming altered to standard settings. Left fully operational. 2hrs labour plus parts, total 110.99 ex vat.<\/p>

23\/02\/2024 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59471","activity_ticket_id":"55876","ticket_reference":"HDT56961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak","ticket_address_1":"Flat 3","ticket_address_2":"30 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/24","activity_end":"2024-02-23 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68850","activity_notes":"Leak: Water is coming down through the ceiling in the shower\/bathroom ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2024 09:08 (System)<\/b>Ticket Created<\/p>

23\/02\/2024 09:48 (roy)<\/b>Leak into flat 2 but no access into flat 3.Had stopped leaking so not urgent.Shower room above and apparently tenants just arrived from holiday<\/p>

23\/02\/2024 09:57 (sandra)<\/b>emailed Holly\/Claire for access into Flat 2 and Flat 3 today to investigate further as there was no access into Flat 3 <\/p>

23\/02\/2024 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59472","activity_ticket_id":"55877","ticket_reference":"HDT56962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT56961 Follow-Up - leak from Flat 3 into Flat 2 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1683","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1683","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/24","activity_end":"2024-02-23 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68851","activity_notes":"HDT56961 Follow-Up - leak from Flat 3 into flat 2believed to be from shower room BOTH TENANTS WILL BE HOME THIS AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2024 12:27 (System)<\/b>Ticket Created<\/p>

23\/02\/2024 12:28 (sandra)<\/b>Tenants home for access <\/p>

23\/02\/2024 14:38 (sandra)<\/b>Confirmed today after 2.30 with tenant <\/p>

24\/02\/2024 11:23 (roy)<\/b>Tested everything but could find no leak.Possible the ball valve got stuck when used as tenants had been away.No access panels so if leak returns we may have to cut an access panel<\/p>

25\/02\/2024 16:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59473","activity_ticket_id":"55878","ticket_reference":"HDT56963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can the gas meter be read ","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/02\/24","activity_end":"2024-02-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68852","activity_notes":"can the gas meter be read in the Gas meter room send a photo ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2024 14:07 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 07:40 (alan)<\/b>Take photo of gas meter See attached <\/p>

26\/02\/2024 07:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59474","activity_ticket_id":"55879","ticket_reference":"HDT56964","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/24","activity_end":"2024-02-29 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68853","activity_notes":"MDR\/JH\/15760 - Handy Man Service","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2024 14:30 (System)<\/b>Ticket Created<\/p>

29\/02\/2024 10:12 (iain)<\/b>Maintenance.<\/p>

01\/03\/2024 09:20 (iain)<\/b>Maintenance.<\/p>

01\/03\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59475","activity_ticket_id":"55880","ticket_reference":"HDT56965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/02\/24","activity_end":"2024-02-23 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68854","activity_notes":"no heating or hot water tenant Hassan 07535 810533","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2024 16:21 (System)<\/b>Ticket Created<\/p>

24\/02\/2024 11:19 (roy)<\/b>Repressured boilerUnable to get into bedroom to check the heating controls as someone asleep in bed.All seems ok<\/p>

25\/02\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59476","activity_ticket_id":"55881","ticket_reference":"HDT56966","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16090 - New double socket in cupboard under landlord distribution board ","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/03\/24","activity_end":"2024-03-07 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68855","activity_notes":"New double socket in cupboard under landlord distribution board ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2024 16:37 (sandra)<\/b>details sent to Alan <\/p>

07\/03\/2024 16:10 (sandra)<\/b>booked for 7th <\/p>

07\/03\/2024 16:13 (alan)<\/b>Quoted works <\/p>

07\/03\/2024 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59477","activity_ticket_id":"55882","ticket_reference":"HDT56967","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16087 - replacement pipework (external)","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/24","activity_end":"2024-03-07 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68856","activity_notes":"replacement pipework (external)","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 11:40 (sandra)<\/b>Wednesday\/Thursday booked <\/p>

28\/02\/2024 11:41 (sandra)<\/b>Thursday\/Friday <\/p>

05\/03\/2024 14:37 (sandra)<\/b>booked for 7th <\/p>

08\/03\/2024 08:23 (michaelk)<\/b>Attended site to cut out poorly run mains water pipework on the rear roof, feeding 23 charlotte flat 2. Completed quoted work and lagged with ht lagging for external use. 567 ex vat.<\/p>

08\/03\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59478","activity_ticket_id":"55883","ticket_reference":"HDT56968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the tap ","ticket_address_1":"Flat 4","ticket_address_2":"18 Charlotte Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2LZ","cs_address_1":"Flat 4","cs_id":"38","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"38","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/02\/24","activity_end":"2024-02-26 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68857","activity_notes":"issue with the tap tenant can provide access all day Monday ","activity_timesheet":"2","ticket_notes_combined":"

23\/02\/2024 16:59 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 16:01 (michaelk)<\/b>Attended site to investigate kitchen tap fault. The handle for the tap was found broken, which requires the tap to be changed. The tap is usable but a cost to replace will be forwarded. 2hrs labour 105<\/p>

27\/02\/2024 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59479","activity_ticket_id":"55884","ticket_reference":"HDT56969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door loose:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/24","activity_end":"2024-02-24 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68858","activity_notes":"Front door loose:","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2024 10:36 (System)<\/b>Ticket Created<\/p>

24\/02\/2024 11:20 (roy)<\/b>Check main door. Rescrewed hinges. Door closing opening ok<\/p>

25\/02\/2024 16:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59480","activity_ticket_id":"55885","ticket_reference":"HDT56970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair the shower door ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/24","activity_end":"2024-03-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68859","activity_notes":"repair the shower door The fixing at the bottom of the door has snapped off, and the door has been coming off the rails. FRIDAY MORNING WITH TENANT AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 09:13 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 09:13 (sandra)<\/b>waiting on access from tenant for day\/time<\/p>

27\/02\/2024 10:59 (sandra)<\/b>emailed for Friday 1st <\/p>

27\/02\/2024 14:09 (sandra)<\/b>FRIDAY MORNING AT 9AM WITH TENANT <\/p>

01\/03\/2024 16:02 (iain)<\/b>Shower door is getting jammed when closed and coming off runners when forced open. No adjustment. Unable to repair. Will pass details of replacement to office.<\/p>

01\/03\/2024 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59481","activity_ticket_id":"55886","ticket_reference":"HDT56971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is flooding the kitchen each time it is used","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/24","activity_end":"2024-02-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68860","activity_notes":"washing machine is flooding the kitchen each time it is usedNEED SOMEONE TODAY with keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 09:15 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 16:06 (iain)<\/b>All pipework checked from washing machine.Run a cycle and drained, no leak.<\/p>

27\/02\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>awaiting appointment <\/p>

01\/03\/2024 15:04 (sandra)<\/b>Wednesday 6th waiting on access details <\/p>

06\/03\/2024 19:43 (roy)<\/b>With Repair Aid<\/p>

07\/03\/2024 09:25 (sandra)<\/b>new door seal and inlet valve ordered 205.08<\/p>

15\/03\/2024 12:45 (sandra)<\/b>emailed for a date to fit <\/p>

18\/03\/2024 10:44 (sandra)<\/b>confirmed keys for access with Roy <\/p>

20\/03\/2024 14:33 (sandra)<\/b>rescheduled for Monday 25th<\/p>

22\/03\/2024 10:49 (sandra)<\/b>rebooked for Monday 10 - 2pm <\/p>

22\/03\/2024 12:12 (sandra)<\/b>CONFIRMED WITH KEYS <\/p>

25\/03\/2024 16:15 (iain)<\/b>Repairaid.<\/p>

27\/03\/2024 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59482","activity_ticket_id":"55887","ticket_reference":"HDT56972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16091 - replacement bathroom cabinet ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68861","activity_notes":"replacement bathroom cabinet CABINET IS IN OFFICE.WITH ALAN FOR SHAVER SOCKET ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 16:54 (jane)<\/b>Bathroom cabinet on order <\/p>

05\/03\/2024 16:22 (sandra)<\/b>access requested for Wednesday 13th<\/p>

07\/03\/2024 16:09 (sandra)<\/b>confirmed for Wednesday 13th at 8am with tenant <\/p>

12\/03\/2024 14:58 (sandra)<\/b>9 am wednesday <\/p>

13\/03\/2024 09:10 (sandra)<\/b>iain stuck in traffic. needs to be rescheduled. informed Lilian<\/p>

13\/03\/2024 12:03 (sandra)<\/b>rebooked for Tuesday 19th<\/p>

13\/03\/2024 13:14 (sandra)<\/b>rescheduled for 14th <\/p>

14\/03\/2024 13:31 (roy)<\/b>With Alan<\/p>

15\/03\/2024 07:08 (alan)<\/b>Quoted works <\/p>

15\/03\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59483","activity_ticket_id":"55788","ticket_reference":"HDT56873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/24","activity_end":"2024-03-04 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68862","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 14:18 (System)<\/b>Ticket Created<\/p>

09\/02\/2024 14:19 (sandra)<\/b>BOOKED FOR 1ST MARCH <\/p>

05\/03\/2024 09:13 (michaelk)<\/b>Completed heating system inspection, all fully operational. 1hr labour 55<\/p>

05\/03\/2024 09:14 (iain)<\/b>ITC's.<\/p>

05\/03\/2024 09:14 (iain)<\/b>Not complete as need to source correct toilet seat.<\/p>

05\/03\/2024 10:26 (jane)<\/b>Sent an email to St Annes to see if they can source the new toilet seat <\/p>

05\/03\/2024 15:40 (jane)<\/b>Ordered new toilet seat from St Annes <\/p>

06\/03\/2024 08:00 (dean)<\/b>110.00<\/p>

08\/03\/2024 14:10 (jane)<\/b>Toilet seat being delivered today <\/p>

12\/03\/2024 14:30 (sandra)<\/b>new toilet seat to be fitted on Wednesday 13th<\/p>

12\/03\/2024 16:16 (sandra)<\/b>new toilet seat does not have the correct fittings, another one has been ordered - Email Sent<\/b><\/p>

13\/03\/2024 09:46 (jane)<\/b>New toilet seat re-ordered, 2\/3 day leadtime <\/p>

19\/03\/2024 12:27 (sandra)<\/b>emailed Lilian to fit Toilet seat on Wednesday 20th awaiting confirmation <\/p>

19\/03\/2024 14:09 (sandra)<\/b>the tenant can provide access. He is also expecting the appliance engineer tomorrow. <\/p>

20\/03\/2024 16:37 (roy)<\/b>Replaced toilet seatReplaced washers in shower hose<\/p>

20\/03\/2024 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59484","activity_ticket_id":"55888","ticket_reference":"HDT56973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/02\/24","activity_end":"2024-02-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68863","activity_notes":"Gas compliance testing with PAT29th with keys ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2024 10:22 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:23 (sandra)<\/b>29th with keys <\/p>

29\/02\/2024 09:31 (sandra)<\/b>(Ticket Closed)<\/p>

08\/03\/2024 09:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/03\/2024 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59485","activity_ticket_id":"55889","ticket_reference":"HDT56974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/24","activity_end":"2024-03-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68864","activity_notes":"Gas compliance testing with PAT11th March with keys ","activity_timesheet":"1","ticket_notes_combined":"

26\/02\/2024 10:25 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:28 (sandra)<\/b>11th March with keys <\/p>

13\/03\/2024 08:09 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/03\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>

14\/03\/2024 10:49 (michaelk)<\/b>Installed new mains co alarm to the boiler cupboard. 1hr labour plus part, total 108.70 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59486","activity_ticket_id":"55890","ticket_reference":"HDT56975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/24","activity_end":"2024-03-12 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68865","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 10:29 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:30 (sandra)<\/b>booked for 11th with keys <\/p>

11\/03\/2024 10:32 (sandra)<\/b>The new tenant is due to move in on the 14th. Cleaner is going in on the 13th.Can you please inform Iain & Dean that we need this Flat back by Wednesday morning.<\/p>

11\/03\/2024 16:12 (iain)<\/b>ITC's.<\/p>

12\/03\/2024 08:21 (alan)<\/b>Supply and fit new lamp shade in main room <\/p>

12\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

13\/03\/2024 08:08 (michaelk)<\/b>Completed heating system check 1hr labour 55<\/p>

13\/03\/2024 09:47 (sandra)<\/b>Dean is finished <\/p>

13\/03\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59487","activity_ticket_id":"55890","ticket_reference":"HDT56975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/24","activity_end":"2024-03-11 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68866","activity_notes":"Inter-tenancy checksboiler and radiator checks ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 10:29 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:30 (sandra)<\/b>booked for 11th with keys <\/p>

11\/03\/2024 10:32 (sandra)<\/b>The new tenant is due to move in on the 14th. Cleaner is going in on the 13th.Can you please inform Iain & Dean that we need this Flat back by Wednesday morning.<\/p>

11\/03\/2024 16:12 (iain)<\/b>ITC's.<\/p>

12\/03\/2024 08:21 (alan)<\/b>Supply and fit new lamp shade in main room <\/p>

12\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

13\/03\/2024 08:08 (michaelk)<\/b>Completed heating system check 1hr labour 55<\/p>

13\/03\/2024 09:47 (sandra)<\/b>Dean is finished <\/p>

13\/03\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59488","activity_ticket_id":"55891","ticket_reference":"HDT56976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could you please assist with adjusting main entrance doors ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/24","activity_end":"2024-02-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68867","activity_notes":"Could you please assist with adjusting main entrance doors with keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 10:40 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 16:04 (iain)<\/b>Ease and adjust street door, closer, hinges, lock and keep.<\/p>

27\/02\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59489","activity_ticket_id":"55892","ticket_reference":"HDT56977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/24","activity_end":"2024-03-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68868","activity_notes":"Inter-tenancy checks and list below 11th March - Blinds Top cover- Please check & tighten all covers to prevent it from falling off- Plinth - Under dishwasher, to cut and fit the dishwasher door when it opens.- Integrated door handles - please replace black faded handles & tighten all loose handles","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 10:42 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:43 (sandra)<\/b>11th March <\/p>

11\/03\/2024 15:42 (alan)<\/b>Replace 2 blown lamps and replace 2 faulty dimmer modules <\/p>

11\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

11\/03\/2024 16:14 (iain)<\/b>Returning tomorrow to fit kitchen cupboard handles.<\/p>

12\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

13\/03\/2024 08:07 (michaelk)<\/b>Completed heating system check. Re-pressurised expansion vessel and left in full working order. 2hrs labour 105<\/p>

13\/03\/2024 09:51 (jane)<\/b>Decorating being carried out today and tomorrow <\/p>

14\/03\/2024 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59490","activity_ticket_id":"55892","ticket_reference":"HDT56977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/24","activity_end":"2024-03-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68869","activity_notes":"Inter-tenancy checks11th March ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 10:42 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:43 (sandra)<\/b>11th March <\/p>

11\/03\/2024 15:42 (alan)<\/b>Replace 2 blown lamps and replace 2 faulty dimmer modules <\/p>

11\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

11\/03\/2024 16:14 (iain)<\/b>Returning tomorrow to fit kitchen cupboard handles.<\/p>

12\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

13\/03\/2024 08:07 (michaelk)<\/b>Completed heating system check. Re-pressurised expansion vessel and left in full working order. 2hrs labour 105<\/p>

13\/03\/2024 09:51 (jane)<\/b>Decorating being carried out today and tomorrow <\/p>

14\/03\/2024 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59491","activity_ticket_id":"55893","ticket_reference":"HDT56978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/02\/24","activity_end":"2024-02-26 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68870","activity_notes":"heating not working tenant home for access until 2pm","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 10:45 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 15:59 (michaelk)<\/b>Attended site to investigate heating failure. Found heating controls not working due to batteries. Collected batteries, fitted and tested heating controls leaving in full working order. 2hrs plus parts, total 110.99 ex vat.<\/p>

27\/02\/2024 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59492","activity_ticket_id":"55894","ticket_reference":"HDT56979","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16086 - redecoration to ceilings ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/02\/24","activity_end":"2024-02-29 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68871","activity_notes":"redecoration to ceilings ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 11:04 (sandra)<\/b>Dean coming back to me with a date <\/p>

26\/02\/2024 11:57 (sandra)<\/b>emailed for access Wednesday 28th<\/p>

27\/02\/2024 09:17 (sandra)<\/b>booked for Wednesday\/Thursday with keys 28th\/29th<\/p>

29\/02\/2024 12:39 (dean)<\/b>380.00<\/p>

29\/02\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59493","activity_ticket_id":"55895","ticket_reference":"HDT56980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 1","cs_id":"974","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68872","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:06 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:37 (sandra)<\/b>booked 7th March <\/p>

07\/03\/2024 12:58 (roy)<\/b>Pat test<\/p>

07\/03\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59494","activity_ticket_id":"55896","ticket_reference":"HDT56981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68873","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:08 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:37 (sandra)<\/b>booked 7th March <\/p>

07\/03\/2024 12:59 (roy)<\/b>Pat test<\/p>

07\/03\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59495","activity_ticket_id":"55897","ticket_reference":"HDT56982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68874","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:09 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:37 (sandra)<\/b>booked 7th March <\/p>

07\/03\/2024 15:23 (roy)<\/b>Pat test only<\/p>

07\/03\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59496","activity_ticket_id":"55898","ticket_reference":"HDT56983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68875","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:11 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:37 (sandra)<\/b>booked 7th March <\/p>

07\/03\/2024 12:10 (roy)<\/b>Pat test<\/p>

07\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59497","activity_ticket_id":"55899","ticket_reference":"HDT56984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68876","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:12 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:36 (sandra)<\/b>booked 7th March <\/p>

07\/03\/2024 12:10 (roy)<\/b>Pat test<\/p>

07\/03\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59498","activity_ticket_id":"55900","ticket_reference":"HDT56985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68877","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:26 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:39 (sandra)<\/b>booked 13th <\/p>

13\/03\/2024 11:44 (jane)<\/b>(Ticket Closed)<\/p>

13\/03\/2024 12:51 (roy)<\/b>Pat test <\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59499","activity_ticket_id":"55901","ticket_reference":"HDT56986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68878","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:28 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:39 (sandra)<\/b>booked 13th <\/p>

13\/03\/2024 11:43 (jane)<\/b>(Ticket Closed)<\/p>

13\/03\/2024 12:52 (roy)<\/b>Pat test<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59500","activity_ticket_id":"55902","ticket_reference":"HDT56987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68879","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:30 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:38 (sandra)<\/b>booked 13th <\/p>

13\/03\/2024 11:42 (jane)<\/b>(Ticket Closed)<\/p>

13\/03\/2024 12:52 (roy)<\/b>Pat test<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59501","activity_ticket_id":"55903","ticket_reference":"HDT56988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68880","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:31 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 12:38 (sandra)<\/b>booked 13th <\/p>

13\/03\/2024 11:30 (jane)<\/b>(Ticket Closed)<\/p>

13\/03\/2024 12:55 (roy)<\/b>Pat test<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59502","activity_ticket_id":"55904","ticket_reference":"HDT56989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/24","activity_end":"2024-03-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68881","activity_notes":"PAT test only CAN THIS BE DONE MONDAY AFTERNOON FOR LILIAN AS TENANT IS NOT IN ANY OTHER TIME. ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:33 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 15:58 (sandra)<\/b>Lilian has requested Monday PM as tenant is not in any other time. <\/p>

05\/03\/2024 07:12 (roy)<\/b>Pat test only<\/p>

05\/03\/2024 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59503","activity_ticket_id":"55905","ticket_reference":"HDT56990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"track and trace of the meter for the third floor office ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/24","activity_end":"2024-03-05 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68882","activity_notes":"track and trace of the meter for the third floor Flat can this be carried out this week please ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 15:49 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 13:45 (alan)<\/b>Trace meter to ensure that the 3rd floor meter is correct identify and only suppling the 3rd floor office Carry out tests to ensure the meter is only reading when power is being used<\/p>

05\/03\/2024 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59504","activity_ticket_id":"55906","ticket_reference":"HDT56991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to no hot water or heating ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/24","activity_end":"2024-02-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68883","activity_notes":"To attend to no hot water or heating 07860 557134 - please call number for code ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 09:15 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 09:18 (jane)<\/b>Engineer attending this morning - to call 07860 557134 for code <\/p>

27\/02\/2024 16:18 (michaelk)<\/b>Attended site to investigate reported heating fault. Traced the problem to the underfloor heating manifold which was found with a blown control fuse. The cause of the problem was tested and pinpointed to a zone actuator. This actuator was removed and the rest of the system was left running. Replacement actuators will be ordered and a cost supplied. 3hrs labour plus fuses, total 157.20 ex vat.<\/p>

05\/03\/2024 16:17 (sandra)<\/b>access asked for Friday <\/p>

07\/03\/2024 12:20 (sandra)<\/b>confirmed for Friday Please knock before entering the flat and use code 102030*. <\/p>

11\/03\/2024 09:05 (michaelk)<\/b>Attended site to replace 2 x actuators to heating manifold, located in the bedroom. The actuators were replaced and all the zones were checked for the correct circuits and tested. Left all stats set to 22c and in working order. 3hrs labour plus parts, total 257.70 ex vat.<\/p>

11\/03\/2024 13:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59505","activity_ticket_id":"55907","ticket_reference":"HDT56992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/24","activity_end":"2024-02-28 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68884","activity_notes":"no heating or hot water and no heating in the bathroom MANAGEMENT KEYS ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 09:22 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 16:06 (michaelk)<\/b>Attended site to investigate boiler failure. The prv valve was found to be letting by, which has been ordered. I have pressurised the boiler and will return to fit Wednesday. Note; a trv valve is also required for the bathroom and was reported by the tenant. Both items will be replaced at the same time. 2hrs labour 105<\/p>

29\/02\/2024 08:50 (michaelk)<\/b>Attended site to drain down the boiler and replace the aav. Completed the work, re-pressurised the expansion and completed purge cycle. Replace trv to the bathroom radiator. 3hrs labour plus parts, total 203.50 ex vat.<\/p>

29\/02\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>

11\/03\/2024 13:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/03\/2024 13:33 (sandra)<\/b>access to all rooms needed as boiler needs draining and system balancing <\/p>

11\/03\/2024 15:05 (sandra)<\/b>All rooms will be left open and keys for access 14th <\/p>

15\/03\/2024 09:03 (michaelk)<\/b>Attended site to try to resolve balancing issue on the system. Was unable to get the flow rate through the bathroom radiator which requires changing. 2hrs labour 105.Quote to be forwarded. <\/p>

15\/03\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59506","activity_ticket_id":"55908","ticket_reference":"HDT56993","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To attend to faulty outside tap on roof - please report to Randall ","ticket_address_1":"4 Arne Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"4 Arne Street ","cs_id":"2925","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"2925","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/24","activity_end":"2024-02-28 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68885","activity_notes":"To attend to faulty outside tap on roof - please report to Randall ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 09:23 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 16:03 (michaelk)<\/b>Attended site to investigate water pipework leak. A double check and isolation valve will collected to fit Wednesday. 1hr labour 55<\/p>

29\/02\/2024 08:56 (michaelk)<\/b>Attended site to repair leaking pipework on the roof to bib tap. Isolated mains and cut in an isolation valve, double check valve, lagged the pipework and fixed the pipework to prevent movement\/damage. 3hrs labour plus part, total 217.40 ex vat.<\/p>

29\/02\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59507","activity_ticket_id":"55860","ticket_reference":"HDT56945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/02\/24","activity_end":"2024-02-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68886","activity_notes":"KEYS FOR ACCESS REPAIRAID ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2024 15:42 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 10:03 (sandra)<\/b>emailed for appointment <\/p>

22\/02\/2024 10:54 (sandra)<\/b>wednesday 28th 10 - 2pm - waiting on confirmation <\/p>

26\/02\/2024 09:19 (sandra)<\/b>access confirmed, just waiting on Lilian to confirm with keys or with tenant <\/p>

28\/02\/2024 12:34 (travis)<\/b>Access for repair aid <\/p>

07\/03\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59508","activity_ticket_id":"55909","ticket_reference":"HDT56994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"socket behind dishwasher needs to be repaired ","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"898","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"898","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/24","activity_end":"2024-02-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68887","activity_notes":"socket behind dishwasher needs to be repaired With a 30-minute call prior to attending on 0330 0240 102.between 10 - 12 Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 10:47 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 10:48 (sandra)<\/b>waiting confirmation of access for Tuesday\/Wednesday <\/p>

27\/02\/2024 14:08 (sandra)<\/b>They have said tomorrow between 10am and 12pm. With a 30-minute call prior to attending on 0330 0240 102.<\/p>

28\/02\/2024 11:52 (alan)<\/b>Replace faulty socket and broken back box to socket for dishwasher Please note there are faults on the controls to the dishwasher and will need appliance engineer <\/p>

01\/03\/2024 11:03 (sandra)<\/b>Thursday 7th March 10 - 2pm awaiting keys or tenant access <\/p>

01\/03\/2024 12:34 (sandra)<\/b>Confirmed for 7th 10 - 2pm and RA to call office 30 minutes before <\/p>

01\/03\/2024 13:36 (sandra)<\/b>booked and RA to call 30 minutes before <\/p>

07\/03\/2024 09:54 (sandra)<\/b>Maarten when they are 30 minutes away on +44 (0) 743 5417 5297th <\/p>

07\/03\/2024 16:26 (jane)<\/b>Chased Repair Aid for an update <\/p>

08\/03\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59509","activity_ticket_id":"55910","ticket_reference":"HDT56995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16080 - replacement integrated washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/03\/24","activity_end":"2024-03-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68888","activity_notes":"ACCESS WITH TENANT AT 10AMreplacement integrated washer\/dryer OPTION ONE:To supply and install new Indesit BIWDIL751, connect , test and commission on completion.TUESDAY 10 - 2","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 11:12 (sandra)<\/b>booked for Tuesday 5th awaiting confirmation of access. <\/p>

01\/03\/2024 14:12 (sandra)<\/b>ACCESS WITH TENANT AT 10AM<\/p>

05\/03\/2024 15:30 (alan)<\/b>Disconnect old washing machine and return to site and connect new one <\/p>

05\/03\/2024 16:16 (iain)<\/b>Supplied and fitted new integrated washer\/dryer.<\/p>

05\/03\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59510","activity_ticket_id":"55807","ticket_reference":"HDT56892","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blinds to be fitted in security office ","ticket_address_1":"4th Floor","ticket_address_2":"120-121 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"4th Floor","cs_id":"2914","cs_address_2":"120-121 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"2914","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/24","activity_end":"2024-03-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68889","activity_notes":"BLIND TO BE FITTED IN SECURITY WITH ALAN ON FRIDAY ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2024 10:46 (System)<\/b>Ticket Created<\/p>

13\/02\/2024 10:46 (sandra)<\/b>need to attend and measure up and discuss which type of blind is required <\/p>

21\/02\/2024 11:27 (sandra)<\/b>details given to jane to order <\/p>

21\/02\/2024 13:20 (jane)<\/b>Blind on order - anticipated dispatch date 27\/02\/2024<\/p>

27\/02\/2024 12:30 (sandra)<\/b>booked for Friday <\/p>

01\/03\/2024 14:56 (alan)<\/b>Install new blind<\/p>

01\/03\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59513","activity_ticket_id":"55911","ticket_reference":"HDT56996","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16094 - Removal of signage ","ticket_address_1":"23 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"23 Slingsby Place ","cs_id":"675","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"675","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/02\/24","activity_end":"2024-02-29 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68892","activity_notes":"Removal of signage Thursday PM with Iain ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 15:25 (sandra)<\/b>booked for Thursday afternoon. Waiting for confirmation <\/p>

29\/02\/2024 14:27 (alan)<\/b>Quoted works with Roy<\/p>

29\/02\/2024 14:35 (jane)<\/b>(Ticket Closed)<\/p>

01\/03\/2024 07:31 (roy)<\/b>Assist Alan with signage<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59514","activity_ticket_id":"55911","ticket_reference":"HDT56996","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16094 - Removal of signage ","ticket_address_1":"23 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"23 Slingsby Place ","cs_id":"675","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"675","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/02\/24","activity_end":"2024-02-29 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68893","activity_notes":"Removal of signage Thursday PM with Alan ","activity_timesheet":null,"ticket_notes_combined":"

27\/02\/2024 15:25 (sandra)<\/b>booked for Thursday afternoon. Waiting for confirmation <\/p>

29\/02\/2024 14:27 (alan)<\/b>Quoted works with Roy<\/p>

29\/02\/2024 14:35 (jane)<\/b>(Ticket Closed)<\/p>

01\/03\/2024 07:31 (roy)<\/b>Assist Alan with signage<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59515","activity_ticket_id":"55912","ticket_reference":"HDT56997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could we have investigation of the power split at 40 Tavistock Street \u00e2\u20ac\u201c basement & ground floor as well as upper floor. The building is vacant.","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/04\/24","activity_end":"2024-04-10 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68894","activity_notes":"Could we have investigation of the power split at 40 Tavistock Street basement and ground floor as well as upper floor. The building is vacant.","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 14:35 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 15:51 (sandra)<\/b>emailed Renata and Anna to confirm that they want us to proceed on day rate <\/p>

07\/03\/2024 12:54 (sandra)<\/b>chased works <\/p>

10\/04\/2024 16:38 (sandra)<\/b>carried out on 10th<\/p>

11\/04\/2024 10:02 (sandra)<\/b>Alan has completed<\/p>

12\/04\/2024 13:10 (alan)<\/b>Following inspection it has been found that there are 2 meters in the basement Meter 1 reference L72A19464 supplies the basement and ground floor shop Meter 2 reference 19L3435161 supplies the offices 1 to 3rd floor and common staircase There are additionally 3 sub meters one for each floor on the ground next to the entrance door for the offices <\/p>

12\/04\/2024 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59516","activity_ticket_id":"55906","ticket_reference":"HDT56991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to no hot water or heating ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/24","activity_end":"2024-03-08 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68895","activity_notes":"Actuators for underfloor heating on order FRIDAYPlease knock before entering the flat and use code 102030*. I believe the boilers may be located outside the flats in the cupboard hallway. ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 09:15 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 09:18 (jane)<\/b>Engineer attending this morning - to call 07860 557134 for code <\/p>

27\/02\/2024 16:18 (michaelk)<\/b>Attended site to investigate reported heating fault. Traced the problem to the underfloor heating manifold which was found with a blown control fuse. The cause of the problem was tested and pinpointed to a zone actuator. This actuator was removed and the rest of the system was left running. Replacement actuators will be ordered and a cost supplied. 3hrs labour plus fuses, total 157.20 ex vat.<\/p>

05\/03\/2024 16:17 (sandra)<\/b>access asked for Friday <\/p>

07\/03\/2024 12:20 (sandra)<\/b>confirmed for Friday Please knock before entering the flat and use code 102030*. <\/p>

11\/03\/2024 09:05 (michaelk)<\/b>Attended site to replace 2 x actuators to heating manifold, located in the bedroom. The actuators were replaced and all the zones were checked for the correct circuits and tested. Left all stats set to 22c and in working order. 3hrs labour plus parts, total 257.70 ex vat.<\/p>

11\/03\/2024 13:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59517","activity_ticket_id":"55913","ticket_reference":"HDT56998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/24","activity_end":"2024-03-27 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68896","activity_notes":"heating not working - The Honeywell controller in the cupboard under the boiler shows its onFor some reason its not communicating with the thermostat which is wirelessI had to turn the heating off by the boiler.","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2024 09:12 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 09:12 (sandra)<\/b>waiting on access <\/p>

28\/02\/2024 09:50 (sandra)<\/b>+44 (0) 330 0240 102<\/p>

01\/03\/2024 11:53 (sandra)<\/b>called service provider waiting on call back for access <\/p>

01\/03\/2024 14:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59518","activity_ticket_id":"55914","ticket_reference":"HDT56999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/03\/24","activity_end":"2024-03-06 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68897","activity_notes":"list of works 1.72 Shaftesbury Avenue Gas 3390952202 (Eon has asked if we can locate this meter)2.62 Shaftesbury Avenue First Floor Gas ( I dont have a meter number for this sorry)3.31 Wardour Street commercial unit water (sorry I dont have a meter number for this either) 4.90\/98 Shaftesbury Avenue electrical meter readings for Crispins, Doughnut Time, Be Health and the vacant unit you mentioned. (We are trying to locate S66A43167 but we believe this has been disconnected so EDF have asked for pictures of all the other meters at this address, Ive already done LL and resi) ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 09:28 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 18:49 (alan)<\/b>1.72 Shaftesbury Avenue Gas 3390952202 (Eon has asked if we can locate this meter) unable to locate meter in building possibly has been removed 2.62 Shaftesbury Avenue First Floor Gas ( I dont have a meter number for this sorry) photo emailed to Holly3.31 Wardour Street commercial unit water (sorry I dont have a meter number for this either) new water supply has been installed and currently there appears to be no meter 4.90\/98 Shaftesbury Avenue electrical meter readings for Crispins, Doughnut Time, Be Health and the vacant unit you mentioned. (We are trying to locate S66A43167 but we believe this has been disconnected so EDF have asked for pictures of all the other meters at this address, Ive already done LL and resi) all photos sent to Holly <\/p>

16\/03\/2024 09:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59519","activity_ticket_id":"55915","ticket_reference":"HDT57000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"there is no power at all to the fridge as the light won\u00e2\u20ac\u2122t turn on either. Everything else in the kitchen is working though around it.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/24","activity_end":"2024-02-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68898","activity_notes":"theres no power at all to the fridge as the light wont turn on either. Everything else in the kitchen is working though around it.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 09:53 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 15:13 (alan)<\/b>Investigate no power to fridge, test thought circuit and found loose connection, repaired tested and left working <\/p>

28\/02\/2024 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59520","activity_ticket_id":"55916","ticket_reference":"HDT57001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water is too hot and cant be turned down ","ticket_address_1":"Flat 2","ticket_address_2":"30a Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 2","cs_id":"1854","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1854","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 08:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68899","activity_notes":"water is too hot and cant be turned down Thursday 14TH TENANT HOME ALL DAY ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 10:55 (System)<\/b>Ticket Created<\/p>

29\/02\/2024 08:53 (michaelk)<\/b>Attended site to investigate reported hot water temperature. Checked boiler control which was fully operational along with basin and sink. Found the shower cartridge was sticking so can only presume that this is the reported fault. A replacement cartridge is required, will order part. 2hrs labour 105<\/p>

05\/03\/2024 12:28 (sandra)<\/b>the part was identified and to supply and fit will be 229.20 ex vat.<\/p>

05\/03\/2024 12:29 (sandra)<\/b>part ordered <\/p>

05\/03\/2024 16:19 (sandra)<\/b>emailed for access Friday <\/p>

07\/03\/2024 12:23 (sandra)<\/b>chased access <\/p>

07\/03\/2024 16:07 (sandra)<\/b>emailed again to confirm if we can enter tomorrow 8th<\/p>

08\/03\/2024 10:25 (sandra)<\/b>FM wants it rescheduled as the tenant did not respond.Asked for Wednesday 13th<\/p>

08\/03\/2024 12:53 (sandra)<\/b>Access confirmed for Wednesday pm, tenant will be home all day. <\/p>

19\/03\/2024 15:55 (michaelk)<\/b>Attended site to carry out quoted work repairing the shower. Left in full working order 229.20 ex vat.<\/p>

19\/03\/2024 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59521","activity_ticket_id":"55917","ticket_reference":"HDT57002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet not working ","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/03\/24","activity_end":"2024-03-01 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68900","activity_notes":"toilet not working ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 11:37 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 11:38 (sandra)<\/b>ACCESS WITH KEYS THURSDAY <\/p>

01\/03\/2024 11:27 (sandra)<\/b>attending today <\/p>

04\/03\/2024 08:57 (michaelk)<\/b>Collected keys and attended site to replace faulty toilet syphon. Completed the repair and left the toilet in full working order. 3hrs labour plus parts, total 199.20,ex vat.<\/p>

04\/03\/2024 11:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59522","activity_ticket_id":"55909","ticket_reference":"HDT56994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"socket behind dishwasher needs to be repaired ","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"898","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"898","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/03\/24","activity_end":"2024-03-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68901","activity_notes":"dishwasher still not working ","activity_timesheet":null,"ticket_notes_combined":"

27\/02\/2024 10:47 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 10:48 (sandra)<\/b>waiting confirmation of access for Tuesday\/Wednesday <\/p>

27\/02\/2024 14:08 (sandra)<\/b>They have said tomorrow between 10am and 12pm. With a 30-minute call prior to attending on 0330 0240 102.<\/p>

28\/02\/2024 11:52 (alan)<\/b>Replace faulty socket and broken back box to socket for dishwasher Please note there are faults on the controls to the dishwasher and will need appliance engineer <\/p>

01\/03\/2024 11:03 (sandra)<\/b>Thursday 7th March 10 - 2pm awaiting keys or tenant access <\/p>

01\/03\/2024 12:34 (sandra)<\/b>Confirmed for 7th 10 - 2pm and RA to call office 30 minutes before <\/p>

01\/03\/2024 13:36 (sandra)<\/b>booked and RA to call 30 minutes before <\/p>

07\/03\/2024 09:54 (sandra)<\/b>Maarten when they are 30 minutes away on +44 (0) 743 5417 5297th <\/p>

07\/03\/2024 16:26 (jane)<\/b>Chased Repair Aid for an update <\/p>

08\/03\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59523","activity_ticket_id":"55104","ticket_reference":"HDT56189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15891 - Replacement kitchen ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/24","activity_end":"2024-03-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68902","activity_notes":"Replacement kitchen ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 15:50 (sandra)<\/b>MR aware <\/p>

22\/02\/2024 14:37 (jane)<\/b>Requested if we could commence with the removal and kitchen replacement from Monday 26th February, awaiting a reply <\/p>

23\/02\/2024 09:32 (jane)<\/b>Confirmed access for Monday 26th February - To collect Management Keys, works will take approximately 4 days to complete<\/p>

23\/02\/2024 10:19 (jane)<\/b>Cooker and fridge being delivered to 15 Little Newport Street on Wednesday 28th February between 10am and 2pm, AO have Travis's number as a contact <\/p>

26\/02\/2024 15:50 (travis)<\/b>New kitchen works.<\/p>

27\/02\/2024 15:45 (travis)<\/b>New kitchen works.<\/p>

28\/02\/2024 15:15 (alan)<\/b>Help Travis take new appliances upstairs to flat<\/p>

28\/02\/2024 15:45 (travis)<\/b>New kitchen works.<\/p>

29\/02\/2024 17:22 (travis)<\/b>New kitchen works <\/p>

01\/03\/2024 13:58 (jane)<\/b>Cooker Hood on order - awaiting confirmation of when it will be dispatched <\/p>

04\/03\/2024 06:25 (travis)<\/b>Kitchen works, collection and fitting of final handle.<\/p>

04\/03\/2024 06:53 (alan)<\/b>Install new circuit for cooker To return and install extractor once in (ordered by office)<\/p>

05\/03\/2024 09:15 (michaelk)<\/b>Completed kitchen plumbing installation. 4hrs labour plus parts, total 249.80 ex vat.<\/p>

06\/03\/2024 07:59 (dean)<\/b>Done 110.00<\/p>

07\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59524","activity_ticket_id":"55104","ticket_reference":"HDT56189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15891 - Replacement kitchen ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/24","activity_end":"2024-03-04 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68903","activity_notes":"Replacement kitchen ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 15:50 (sandra)<\/b>MR aware <\/p>

22\/02\/2024 14:37 (jane)<\/b>Requested if we could commence with the removal and kitchen replacement from Monday 26th February, awaiting a reply <\/p>

23\/02\/2024 09:32 (jane)<\/b>Confirmed access for Monday 26th February - To collect Management Keys, works will take approximately 4 days to complete<\/p>

23\/02\/2024 10:19 (jane)<\/b>Cooker and fridge being delivered to 15 Little Newport Street on Wednesday 28th February between 10am and 2pm, AO have Travis's number as a contact <\/p>

26\/02\/2024 15:50 (travis)<\/b>New kitchen works.<\/p>

27\/02\/2024 15:45 (travis)<\/b>New kitchen works.<\/p>

28\/02\/2024 15:15 (alan)<\/b>Help Travis take new appliances upstairs to flat<\/p>

28\/02\/2024 15:45 (travis)<\/b>New kitchen works.<\/p>

29\/02\/2024 17:22 (travis)<\/b>New kitchen works <\/p>

01\/03\/2024 13:58 (jane)<\/b>Cooker Hood on order - awaiting confirmation of when it will be dispatched <\/p>

04\/03\/2024 06:25 (travis)<\/b>Kitchen works, collection and fitting of final handle.<\/p>

04\/03\/2024 06:53 (alan)<\/b>Install new circuit for cooker To return and install extractor once in (ordered by office)<\/p>

05\/03\/2024 09:15 (michaelk)<\/b>Completed kitchen plumbing installation. 4hrs labour plus parts, total 249.80 ex vat.<\/p>

06\/03\/2024 07:59 (dean)<\/b>Done 110.00<\/p>

07\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59525","activity_ticket_id":"55918","ticket_reference":"HDT57003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68904","activity_notes":"PAT test only 13TH MARCH WITH KEYS","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 12:44 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 12:45 (sandra)<\/b>13TH MARCH WITH KEYS <\/p>

13\/03\/2024 09:59 (roy)<\/b>Pat test<\/p>

13\/03\/2024 10:22 (jane)<\/b>(Ticket Closed)<\/p>

21\/03\/2024 15:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/03\/2024 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59526","activity_ticket_id":"55919","ticket_reference":"HDT57004","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/24","activity_end":"2024-03-04 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68905","activity_notes":"Full Gas compliance testing with PATLilian said when you carry out full gas compliance here, can you take a picture of the gas meters (they are situated in the commercial unit)","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 12:56 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 11:26 (sandra)<\/b>booked for Monday <\/p>

01\/03\/2024 11:46 (jane)<\/b>Lilian said when you carry out full gas compliance here, can you take a picture of the gas meters (they are situated in the commercial unit)<\/p>

05\/03\/2024 09:12 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/03\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59527","activity_ticket_id":"55920","ticket_reference":"HDT57005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":"Coliseum and Opera Quarter ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Coliseum and Opera Quarter ","cs_id":"2927","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2927","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/03\/24","activity_end":"2024-03-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68906","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2024 13:54 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 13:57 (jane)<\/b>For Monday 4th March, Tuesday 5th March and Friday 8th March, to commence with the common parts first <\/p>

05\/03\/2024 09:10 (iain)<\/b>Roofs.<\/p>

05\/03\/2024 16:17 (iain)<\/b>Roofs.<\/p>

06\/03\/2024 09:39 (jane)<\/b>Requested access for Friday 8th March to Opera Quarter Apartments <\/p>

07\/03\/2024 14:35 (jane)<\/b>Access for Friday 8th March as below Flat 4, 25 Catherine Street Tenant will provide access and asked that dust sheets are used. Flat 2, 27 Catherine Street - no response need to rebookFlat 3, 31 Catherine Street no response need to rebookFlat 6, 35 Catherine Street Tenant will provide access. Flat 3, 17 Catherine Street Refused access and asked to rebook for after the 16th.Flat 3, 36 Tavistock Street no response need to rebook30, Wellington Street - Top floor office vacant please collect keys from security Flat 6, 32 Wellington Street Said they can only provide access if you attend at 8am and leave by 8:30 let me know if we need to rebook this? We dont have permission to use keys.38, Wellington Street. Townhouse Tenant will provide access. <\/p>

09\/03\/2024 10:04 (iain)<\/b>Roofs.<\/p>

09\/03\/2024 10:06 (iain)<\/b>Roofs.<\/p>

13\/03\/2024 14:59 (jane)<\/b>Requested access for Tuesday 19th March and Wednesday 20th March into the remainder of apartments as listed below Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street Flat 3, 17 Catherine StreetFlat 3, 36 Tavistock Street Coliseum 44a and 44b Floral Street Access to 1st Floor Office23-25 Garrick Street Access via Flat 94 New Row and 13 Goodwins Court Access via Flat 3 and Flat 28 New Row - Small rear roof via Flat 2 and roof via Flat 379 St Martins Lane Access via Flat 539 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 377-78 St Martins Lane Access to Flat 1 and 232-34 Cranbourn Street Access to Flat 555-58 St Martins Lane Access to Flat 148 Chandos Place Access to top floor flat<\/p>

19\/03\/2024 16:15 (iain)<\/b>Roofs.<\/p>

19\/03\/2024 16:58 (jane)<\/b>For Wednesday 20th March 44a and 44b Floral Street Access to 1st Floor Office Tenant can provide access from 9:30am they have asked that you use dust sheets and leave minimal mess.61 Chandos Place Access via Flat 3 Portland brown will provide access and have asked that they are called 30 minutes before arriving on 0330 0240 102 48 Chandos Place Access to top floor flat is vacant please collect keys from security.Flat 3, 17 Catherine Street can provide access from 9am Flat 1, 77-78 St Martins Lane can provide access from 11am Flat 1 55-58 St Martins Lane can provide access anytime. <\/p>

20\/03\/2024 16:45 (iain)<\/b>Roofs.<\/p>

21\/03\/2024 13:52 (jane)<\/b>Re-booking remainder of roofs for Thursday 28th March as advised by client <\/p>

22\/03\/2024 16:13 (jane)<\/b>Client booking in the remainder of the roofs for Thursday 28th March Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 332-34 Cranbourn Street Access to Flat 5Flat 5 79 St Martins Lane access via the fire exit door <\/p>

27\/03\/2024 16:36 (jane)<\/b>Access for Thursday 28th March 61 Chandos Place have asked if you can attend between 10am -2pm and give them a call on 0330 0240 102 30 minutes before arriving.Please collect keys from security for the following properties please also ensure the contractor rings the intercom three times before using the keys.-Flat 5, 33\/32 Cranbourn Street-Flat 2, 27 Catherine Street-Flat 3, 31 Catherine Street-Flat 5, 39 King Street<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 15:12 (alan)<\/b>Check, clear, gutters and roofs as needed<\/p>

28\/03\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59528","activity_ticket_id":"55920","ticket_reference":"HDT57005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":"Coliseum and Opera Quarter ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Coliseum and Opera Quarter ","cs_id":"2927","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2927","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/24","activity_end":"2024-03-20 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68907","activity_notes":"Provisionally requested access on Tuesday 19th and Wednesday 20th March to apartments ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 13:54 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 13:57 (jane)<\/b>For Monday 4th March, Tuesday 5th March and Friday 8th March, to commence with the common parts first <\/p>

05\/03\/2024 09:10 (iain)<\/b>Roofs.<\/p>

05\/03\/2024 16:17 (iain)<\/b>Roofs.<\/p>

06\/03\/2024 09:39 (jane)<\/b>Requested access for Friday 8th March to Opera Quarter Apartments <\/p>

07\/03\/2024 14:35 (jane)<\/b>Access for Friday 8th March as below Flat 4, 25 Catherine Street Tenant will provide access and asked that dust sheets are used. Flat 2, 27 Catherine Street - no response need to rebookFlat 3, 31 Catherine Street no response need to rebookFlat 6, 35 Catherine Street Tenant will provide access. Flat 3, 17 Catherine Street Refused access and asked to rebook for after the 16th.Flat 3, 36 Tavistock Street no response need to rebook30, Wellington Street - Top floor office vacant please collect keys from security Flat 6, 32 Wellington Street Said they can only provide access if you attend at 8am and leave by 8:30 let me know if we need to rebook this? We dont have permission to use keys.38, Wellington Street. Townhouse Tenant will provide access. <\/p>

09\/03\/2024 10:04 (iain)<\/b>Roofs.<\/p>

09\/03\/2024 10:06 (iain)<\/b>Roofs.<\/p>

13\/03\/2024 14:59 (jane)<\/b>Requested access for Tuesday 19th March and Wednesday 20th March into the remainder of apartments as listed below Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street Flat 3, 17 Catherine StreetFlat 3, 36 Tavistock Street Coliseum 44a and 44b Floral Street Access to 1st Floor Office23-25 Garrick Street Access via Flat 94 New Row and 13 Goodwins Court Access via Flat 3 and Flat 28 New Row - Small rear roof via Flat 2 and roof via Flat 379 St Martins Lane Access via Flat 539 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 377-78 St Martins Lane Access to Flat 1 and 232-34 Cranbourn Street Access to Flat 555-58 St Martins Lane Access to Flat 148 Chandos Place Access to top floor flat<\/p>

19\/03\/2024 16:15 (iain)<\/b>Roofs.<\/p>

19\/03\/2024 16:58 (jane)<\/b>For Wednesday 20th March 44a and 44b Floral Street Access to 1st Floor Office Tenant can provide access from 9:30am they have asked that you use dust sheets and leave minimal mess.61 Chandos Place Access via Flat 3 Portland brown will provide access and have asked that they are called 30 minutes before arriving on 0330 0240 102 48 Chandos Place Access to top floor flat is vacant please collect keys from security.Flat 3, 17 Catherine Street can provide access from 9am Flat 1, 77-78 St Martins Lane can provide access from 11am Flat 1 55-58 St Martins Lane can provide access anytime. <\/p>

20\/03\/2024 16:45 (iain)<\/b>Roofs.<\/p>

21\/03\/2024 13:52 (jane)<\/b>Re-booking remainder of roofs for Thursday 28th March as advised by client <\/p>

22\/03\/2024 16:13 (jane)<\/b>Client booking in the remainder of the roofs for Thursday 28th March Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 332-34 Cranbourn Street Access to Flat 5Flat 5 79 St Martins Lane access via the fire exit door <\/p>

27\/03\/2024 16:36 (jane)<\/b>Access for Thursday 28th March 61 Chandos Place have asked if you can attend between 10am -2pm and give them a call on 0330 0240 102 30 minutes before arriving.Please collect keys from security for the following properties please also ensure the contractor rings the intercom three times before using the keys.-Flat 5, 33\/32 Cranbourn Street-Flat 2, 27 Catherine Street-Flat 3, 31 Catherine Street-Flat 5, 39 King Street<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 15:12 (alan)<\/b>Check, clear, gutters and roofs as needed<\/p>

28\/03\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59529","activity_ticket_id":"55921","ticket_reference":"HDT57006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"under floor heating is not working ","ticket_address_1":"Flat 12","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 12","cs_id":"206","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"206","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/24","activity_end":"2024-02-28 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68908","activity_notes":"under floor heating is not working building code 7671Aapartment code 1344","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 14:11 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 07:57 (michaelk)<\/b>Attended site to investigate reported controls issue. Checked all underfloor actuators, controllers and zones for correct operation. Found numerous control faults which were rectified, leaving the system running in full working order set to 22c in all areas. 3hrs labour 155<\/p>

01\/03\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59530","activity_ticket_id":"55922","ticket_reference":"HDT57007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16099 - redecoration following water leak ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/24","activity_end":"2024-03-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68909","activity_notes":"redecoration following water leak ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2024 12:01 (sandra)<\/b>requested access for 6th and 7th <\/p>

01\/03\/2024 14:07 (sandra)<\/b>booked 9.30 Wednesday <\/p>

08\/03\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59531","activity_ticket_id":"55923","ticket_reference":"HDT57008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16098 - Reinstatement works to bathrooms ","ticket_address_1":"Flat 3 and Flat 4","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3 and Flat 4","cs_id":"2928","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"2928","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/03\/24","activity_end":"2024-03-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68910","activity_notes":"Reinstatement works to bathrooms ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 16:20 (jane)<\/b>Works commencing tomorrow - keys for access <\/p>

01\/03\/2024 16:00 (iain)<\/b>Reboard areas where tiles have been removed. Also cutting out damaged tiles.<\/p>

04\/03\/2024 12:01 (travis)<\/b>Tiling works in bathroom.<\/p>

04\/03\/2024 14:49 (sandra)<\/b>shower control being fitted Tuesday 5th<\/p>

04\/03\/2024 17:41 (dean)<\/b>495.00<\/p>

04\/03\/2024 18:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59532","activity_ticket_id":"55923","ticket_reference":"HDT57008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16098 - Reinstatement works to bathrooms ","ticket_address_1":"Flat 3 and Flat 4","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3 and Flat 4","cs_id":"2928","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"2928","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/03\/24","activity_end":"2024-03-01 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68911","activity_notes":"To carry out making good works to sub-structure of tiled wall areas as required and re-board - keys for access Please attend on Friday ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 16:20 (jane)<\/b>Works commencing tomorrow - keys for access <\/p>

01\/03\/2024 16:00 (iain)<\/b>Reboard areas where tiles have been removed. Also cutting out damaged tiles.<\/p>

04\/03\/2024 12:01 (travis)<\/b>Tiling works in bathroom.<\/p>

04\/03\/2024 14:49 (sandra)<\/b>shower control being fitted Tuesday 5th<\/p>

04\/03\/2024 17:41 (dean)<\/b>495.00<\/p>

04\/03\/2024 18:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59533","activity_ticket_id":"55923","ticket_reference":"HDT57008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16098 - Reinstatement works to bathrooms ","ticket_address_1":"Flat 3 and Flat 4","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3 and Flat 4","cs_id":"2928","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"2928","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/24","activity_end":"2024-03-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68912","activity_notes":"Reinstatement works to bathrooms install free issue tiles back to areas, allow to set, ground and sealFor Monday 4th March - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 16:20 (jane)<\/b>Works commencing tomorrow - keys for access <\/p>

01\/03\/2024 16:00 (iain)<\/b>Reboard areas where tiles have been removed. Also cutting out damaged tiles.<\/p>

04\/03\/2024 12:01 (travis)<\/b>Tiling works in bathroom.<\/p>

04\/03\/2024 14:49 (sandra)<\/b>shower control being fitted Tuesday 5th<\/p>

04\/03\/2024 17:41 (dean)<\/b>495.00<\/p>

04\/03\/2024 18:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59534","activity_ticket_id":"55924","ticket_reference":"HDT57009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak ","ticket_address_1":"10 Charlotte Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2LT","cs_address_1":"10 Charlotte Street","cs_id":"2929","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"2929","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/03\/24","activity_end":"2024-03-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68913","activity_notes":"Leak in bathroom. Dampness on wall. Possibly from flat above. Appears to have stopped. Would like attendance in the morning before 9am but tenant advised that cannot be guaranteed ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 07:49 (System)<\/b>Ticket Created<\/p>

29\/02\/2024 12:03 (sandra)<\/b>emailed for access <\/p>

01\/03\/2024 07:28 (roy)<\/b>Attended site and leak had stopped.Small volume of water had ran down side of wall and dripped from light fitting.Checked electrics all okFlat 4 would not allow access due to the time in the morning.Need access into flat 4 bathroom<\/p>

01\/03\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59535","activity_ticket_id":"55925","ticket_reference":"HDT57010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to lights not working in common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/02\/24","activity_end":"2024-02-29 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68914","activity_notes":"To attend to lights not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 09:02 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 05:33 (alan)<\/b>Replace 2 blown lamps in common parts and replace broken lamp holder to light fitting on ground floor <\/p>

01\/03\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59536","activity_ticket_id":"55926","ticket_reference":"HDT57011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/02\/24","activity_end":"2024-02-29 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68915","activity_notes":"no hot water use keys ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 09:39 (System)<\/b>Ticket Created<\/p>

29\/02\/2024 13:50 (michaelk)<\/b>Attended site to investigate hot water reported fault. The water flow switch was found leaking and I recommend cleaning the dhw plate heat exchanger as we aren't achieving a good enough exchange. I will also remove the shower cartridge and clean. 2hrs labour 105.<\/p>

01\/03\/2024 08:03 (michaelk)<\/b>Attended site to investigate reported hot water fault. There was a leak to the water flow switch indetified which was immediately ordered. The hot water to the shower wasn't at the temperature that I would expect, which we are going to remove and clean both the plate heat exchanger and shower cartridge. I've orderd replacement o-ring seals also for the plate and will return to carry out the work asap. 2hrs labour 105<\/p>

04\/03\/2024 14:49 (sandra)<\/b>booked for 6th <\/p>

14\/03\/2024 10:46 (michaelk)<\/b>Attended site to remove the dhw plate heat exchanger, water flow switch and seals. The plate was descaled along with the shower cartridge, leav8ng the system in full working order. <\/p>

14\/03\/2024 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59537","activity_ticket_id":"55927","ticket_reference":"HDT57012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closer is broken in the bin room at central cross ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/03\/24","activity_end":"2024-03-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68916","activity_notes":"door closer is broken in the bin room at central cross ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 11:36 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 11:22 (sandra)<\/b>booked Friday <\/p>

01\/03\/2024 15:36 (travis)<\/b>Door closer repairs, adjustment and refitted, tested.<\/p>

01\/03\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59538","activity_ticket_id":"55928","ticket_reference":"HDT57013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sliding door to wardrobe ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/02\/24","activity_end":"2024-02-29 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68917","activity_notes":"sliding door to wardrobe issue with the sliding door in their built-in wardrobe. Please could you have a look at this? Its in the bedroom opposite the front door. They have asked if you could attend after 10am and use management keys please collect these from security. Please also ring the intercom 3 times before entering. ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 12:04 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 07:30 (roy)<\/b>Need additional person as large 8ft glass sliding door with very little room to adjust<\/p>

01\/03\/2024 11:22 (sandra)<\/b>emailed for 2 engineers to attend on Monday 4th to refit the door. Waiting on confirmation <\/p>

07\/03\/2024 12:51 (sandra)<\/b>emailed for 13th <\/p>

12\/03\/2024 16:20 (sandra)<\/b>when attending for the replacement washer\/dryer Roy will see if the wardrobe doors can be rehung and if they need replacement parts <\/p>

12\/03\/2024 16:22 (sandra)<\/b>ignore previous note. reschedule as no access given <\/p>

13\/03\/2024 14:12 (sandra)<\/b>Apologies, I have completely missed this in my emails can we rebook this please. <\/p>

13\/03\/2024 14:13 (sandra)<\/b>rescheduled for Wednesday 20th awaiting confirmation of access<\/p>

19\/03\/2024 12:32 (sandra)<\/b>emailed for confirmation of access Wednesday 20th <\/p>

19\/03\/2024 15:57 (sandra)<\/b>confirmed for 20th with keys <\/p>

20\/03\/2024 14:15 (roy)<\/b>Rehung large mirrored wardrobe doorsWith Ian<\/p>

20\/03\/2024 16:44 (iain)<\/b>Rehang wardrobe doors.<\/p>

20\/03\/2024 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59539","activity_ticket_id":"55929","ticket_reference":"HDT57014","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move furniture ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/24","activity_end":"2024-03-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68918","activity_notes":"To move furniture from the 3rd floor to the 2nd must be done on 6th March ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 14:00 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 11:21 (sandra)<\/b>booked for 6th March <\/p>

06\/03\/2024 19:46 (roy)<\/b>Move furniture from 3rd to 2nd<\/p>

07\/03\/2024 07:34 (iain)<\/b>Furniture move.<\/p>

07\/03\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59540","activity_ticket_id":"55926","ticket_reference":"HDT57011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/24","activity_end":"2024-03-14 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68919","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 09:39 (System)<\/b>Ticket Created<\/p>

29\/02\/2024 13:50 (michaelk)<\/b>Attended site to investigate hot water reported fault. The water flow switch was found leaking and I recommend cleaning the dhw plate heat exchanger as we aren't achieving a good enough exchange. I will also remove the shower cartridge and clean. 2hrs labour 105.<\/p>

01\/03\/2024 08:03 (michaelk)<\/b>Attended site to investigate reported hot water fault. There was a leak to the water flow switch indetified which was immediately ordered. The hot water to the shower wasn't at the temperature that I would expect, which we are going to remove and clean both the plate heat exchanger and shower cartridge. I've orderd replacement o-ring seals also for the plate and will return to carry out the work asap. 2hrs labour 105<\/p>

04\/03\/2024 14:49 (sandra)<\/b>booked for 6th <\/p>

14\/03\/2024 10:46 (michaelk)<\/b>Attended site to remove the dhw plate heat exchanger, water flow switch and seals. The plate was descaled along with the shower cartridge, leav8ng the system in full working order. <\/p>

14\/03\/2024 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59541","activity_ticket_id":"55929","ticket_reference":"HDT57014","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move furniture ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/24","activity_end":"2024-03-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68920","activity_notes":"To move furniture from the 3rd floor to the 2nd must be done on 6th March ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 14:00 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 11:21 (sandra)<\/b>booked for 6th March <\/p>

06\/03\/2024 19:46 (roy)<\/b>Move furniture from 3rd to 2nd<\/p>

07\/03\/2024 07:34 (iain)<\/b>Furniture move.<\/p>

07\/03\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59542","activity_ticket_id":"55911","ticket_reference":"HDT56996","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16094 - Removal of signage ","ticket_address_1":"23 Slingsby Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"23 Slingsby Place ","cs_id":"675","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"675","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/02\/24","activity_end":"2024-02-29 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68921","activity_notes":"Removal of signage ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 15:25 (sandra)<\/b>booked for Thursday afternoon. Waiting for confirmation <\/p>

29\/02\/2024 14:27 (alan)<\/b>Quoted works with Roy<\/p>

29\/02\/2024 14:35 (jane)<\/b>(Ticket Closed)<\/p>

01\/03\/2024 07:31 (roy)<\/b>Assist Alan with signage<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59543","activity_ticket_id":"55930","ticket_reference":"HDT57015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/24","activity_end":"2024-03-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68922","activity_notes":"Gas compliance testing with PAT WED 13THYOU WILL HAVE TO CALL LILIAN FIRST AS SHE HAS TO ATTEND WITH YOU ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 15:05 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 11:20 (sandra)<\/b>booked for 7th March <\/p>

07\/03\/2024 14:30 (sandra)<\/b>rescheduled for 13th at 8am awaiting confirmation <\/p>

14\/03\/2024 10:15 (michaelk)<\/b>Completed full compliance testing 185<\/p>

14\/03\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59544","activity_ticket_id":"55788","ticket_reference":"HDT56873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/03\/24","activity_end":"2024-03-01 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68923","activity_notes":"redecoration is required. A coat of paint throughout.Can be started 1st MarchNew tenant moves in on 6th Marchwith keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 14:18 (System)<\/b>Ticket Created<\/p>

09\/02\/2024 14:19 (sandra)<\/b>BOOKED FOR 1ST MARCH <\/p>

05\/03\/2024 09:13 (michaelk)<\/b>Completed heating system inspection, all fully operational. 1hr labour 55<\/p>

05\/03\/2024 09:14 (iain)<\/b>ITC's.<\/p>

05\/03\/2024 09:14 (iain)<\/b>Not complete as need to source correct toilet seat.<\/p>

05\/03\/2024 10:26 (jane)<\/b>Sent an email to St Annes to see if they can source the new toilet seat <\/p>

05\/03\/2024 15:40 (jane)<\/b>Ordered new toilet seat from St Annes <\/p>

06\/03\/2024 08:00 (dean)<\/b>110.00<\/p>

08\/03\/2024 14:10 (jane)<\/b>Toilet seat being delivered today <\/p>

12\/03\/2024 14:30 (sandra)<\/b>new toilet seat to be fitted on Wednesday 13th<\/p>

12\/03\/2024 16:16 (sandra)<\/b>new toilet seat does not have the correct fittings, another one has been ordered - Email Sent<\/b><\/p>

13\/03\/2024 09:46 (jane)<\/b>New toilet seat re-ordered, 2\/3 day leadtime <\/p>

19\/03\/2024 12:27 (sandra)<\/b>emailed Lilian to fit Toilet seat on Wednesday 20th awaiting confirmation <\/p>

19\/03\/2024 14:09 (sandra)<\/b>the tenant can provide access. He is also expecting the appliance engineer tomorrow. <\/p>

20\/03\/2024 16:37 (roy)<\/b>Replaced toilet seatReplaced washers in shower hose<\/p>

20\/03\/2024 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59545","activity_ticket_id":"55931","ticket_reference":"HDT57016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/02\/24","activity_end":"2024-02-29 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68924","activity_notes":"no heating or hot water MIK knows you may need to call him as he went here on Monday tenant will be home after 5.15 pm ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 16:24 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 07:41 (roy)<\/b>Blown fuse.Replaced 13amp fuse and after speaking to Michael zkeenan removed cables feeding bottom element.Michael to attend at 1pm today<\/p>

01\/03\/2024 11:19 (sandra)<\/b>MK returning at 1pm - no charge <\/p>

04\/03\/2024 14:47 (sandra)<\/b>MK returned and rewired and left working - no charge <\/p>

05\/03\/2024 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59546","activity_ticket_id":"55932","ticket_reference":"HDT57017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door is not closing ","ticket_address_1":"17a Tavistock ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"17a Tavistock ","cs_id":"2930","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2930","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/02\/24","activity_end":"2024-02-29 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68925","activity_notes":"front door is not closing ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 16:52 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 07:35 (roy)<\/b>NIGHTMARE!!Faulty handle but looks like someone had tampered with it.Removed handle and cylinder but cylinder fell apart.Had to purchase temp cylinder but no one in to give keys to.Key box next to door and tenant left code open so put new keys into box and left note with my phone number.Informed Holly of problem.One tenant called and they removed one key.NTR but this will be Courts security as key on master key<\/p>

01\/03\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59547","activity_ticket_id":"55933","ticket_reference":"HDT57018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57009 Follow-Up leak - Require access into Flat 4","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Charlotte Street","cs_id":"2929","cs_address_2":"","cs_town":"London","cs_postcode":"W1T 2LT","ticket_client_site":"2929","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68926","activity_notes":"HDT57009 Follow-Up leak - Require access into Flat 4","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2024 09:19 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 11:18 (sandra)<\/b>awaiting access to Flat 4 <\/p>

04\/03\/2024 09:24 (roy)<\/b>Visited flat and found the bath has dropped one end and silicone needs replacing.Need to raise feet up on bath and resilicone.Book for Wednesday please<\/p>

04\/03\/2024 14:46 (sandra)<\/b>Access emailed for Wednesday 6th <\/p>

05\/03\/2024 14:32 (sandra)<\/b>emailed for Access after 3pm on Thursday 7th<\/p>

07\/03\/2024 12:46 (sandra)<\/b>confirmed <\/p>

07\/03\/2024 17:31 (roy)<\/b>Remove and repkace silicone around bath.Plastic bath on move sk used CT1 to try and secure bath.Retightened bath pop up waste <\/p>

08\/03\/2024 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59548","activity_ticket_id":"55928","ticket_reference":"HDT57013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sliding door to wardrobe ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/24","activity_end":"2024-03-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68927","activity_notes":"sliding door to wardrobe issue with the sliding door in their built-in wardrobe. REINSTATE THE WARDROBE DOOR with keys 20th with Roy ","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 12:04 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 07:30 (roy)<\/b>Need additional person as large 8ft glass sliding door with very little room to adjust<\/p>

01\/03\/2024 11:22 (sandra)<\/b>emailed for 2 engineers to attend on Monday 4th to refit the door. Waiting on confirmation <\/p>

07\/03\/2024 12:51 (sandra)<\/b>emailed for 13th <\/p>

12\/03\/2024 16:20 (sandra)<\/b>when attending for the replacement washer\/dryer Roy will see if the wardrobe doors can be rehung and if they need replacement parts <\/p>

12\/03\/2024 16:22 (sandra)<\/b>ignore previous note. reschedule as no access given <\/p>

13\/03\/2024 14:12 (sandra)<\/b>Apologies, I have completely missed this in my emails can we rebook this please. <\/p>

13\/03\/2024 14:13 (sandra)<\/b>rescheduled for Wednesday 20th awaiting confirmation of access<\/p>

19\/03\/2024 12:32 (sandra)<\/b>emailed for confirmation of access Wednesday 20th <\/p>

19\/03\/2024 15:57 (sandra)<\/b>confirmed for 20th with keys <\/p>

20\/03\/2024 14:15 (roy)<\/b>Rehung large mirrored wardrobe doorsWith Ian<\/p>

20\/03\/2024 16:44 (iain)<\/b>Rehang wardrobe doors.<\/p>

20\/03\/2024 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59549","activity_ticket_id":"55928","ticket_reference":"HDT57013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"sliding door to wardrobe ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/24","activity_end":"2024-03-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68928","activity_notes":"sliding door to wardrobe issue with the sliding door in their built-in wardrobe. REINSTATE THE WARDROBE DOOR with keys 20th with IAIN","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 12:04 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 07:30 (roy)<\/b>Need additional person as large 8ft glass sliding door with very little room to adjust<\/p>

01\/03\/2024 11:22 (sandra)<\/b>emailed for 2 engineers to attend on Monday 4th to refit the door. Waiting on confirmation <\/p>

07\/03\/2024 12:51 (sandra)<\/b>emailed for 13th <\/p>

12\/03\/2024 16:20 (sandra)<\/b>when attending for the replacement washer\/dryer Roy will see if the wardrobe doors can be rehung and if they need replacement parts <\/p>

12\/03\/2024 16:22 (sandra)<\/b>ignore previous note. reschedule as no access given <\/p>

13\/03\/2024 14:12 (sandra)<\/b>Apologies, I have completely missed this in my emails can we rebook this please. <\/p>

13\/03\/2024 14:13 (sandra)<\/b>rescheduled for Wednesday 20th awaiting confirmation of access<\/p>

19\/03\/2024 12:32 (sandra)<\/b>emailed for confirmation of access Wednesday 20th <\/p>

19\/03\/2024 15:57 (sandra)<\/b>confirmed for 20th with keys <\/p>

20\/03\/2024 14:15 (roy)<\/b>Rehung large mirrored wardrobe doorsWith Ian<\/p>

20\/03\/2024 16:44 (iain)<\/b>Rehang wardrobe doors.<\/p>

20\/03\/2024 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59550","activity_ticket_id":"55934","ticket_reference":"HDT57019","ticket_client":"2155","client_name":"Trinzic","ticket_title":"To change directional arrow ","ticket_address_1":"2nd Floor, Silverlight House ","ticket_address_2":"6-8 Standard Place, Rivington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 3BE","cs_address_1":"2nd Floor, Silverlight House ","cs_id":"2891","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2891","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/24","activity_end":"2024-03-22 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68929","activity_notes":"To change directional arrow ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2024 09:45 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59551","activity_ticket_id":"55935","ticket_reference":"HDT57020","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To attend lighting issue to rear gallery ground floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/03\/24","activity_end":"2024-03-01 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68930","activity_notes":"To attend lighting issue to rear gallery ground floor ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2024 09:46 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 10:18 (alan)<\/b>Repair loose connection to light fitting in galley on ground floor <\/p>

01\/03\/2024 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59552","activity_ticket_id":"55936","ticket_reference":"HDT57021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher error E17 and issue with cooker\/hob","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/03\/24","activity_end":"2024-03-07 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68931","activity_notes":"dishwasher error E17 and issue with cooker\/hob","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2024 10:18 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 10:19 (sandra)<\/b>awaiting appointment <\/p>

01\/03\/2024 11:04 (sandra)<\/b>Thursday 7th 10 - 2pm <\/p>

01\/03\/2024 11:17 (sandra)<\/b>waiting on confirmation of access <\/p>

04\/03\/2024 13:33 (sandra)<\/b>CONFRIRMED 7TH WITH KEYS BUT KNOCK 3 TIMES BEFORE ENTERING <\/p>

07\/03\/2024 15:21 (roy)<\/b>With Repair Aid.He found nothing wrong<\/p>

07\/03\/2024 16:11 (jane)<\/b>Chased Repair Aid for an update <\/p>

08\/03\/2024 12:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59553","activity_ticket_id":"55937","ticket_reference":"HDT57022","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower screen is broken and integrated door ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/24","activity_end":"2024-03-21 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68932","activity_notes":"shower screen is broken and integrated door on the washing machine is being held on by duct tape","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2024 10:45 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 10:45 (sandra)<\/b>waiting on access <\/p>

01\/03\/2024 12:10 (sandra)<\/b>I can be home between 12:30pm and 3:45pm today, if that works? <\/p>

01\/03\/2024 16:05 (iain)<\/b>Broken integrated hinges on washing machine door. To source new.Wheels on shower door broken, no make on enclosure so unable to source replacements.Will give office details for replacement enclosure.<\/p>

07\/03\/2024 12:42 (sandra)<\/b>shower enclosure has been quoted and hinges ordered<\/p>

07\/03\/2024 12:50 (sandra)<\/b>emailed for access on 13th Wednesday PM<\/p>

12\/03\/2024 16:15 (sandra)<\/b>fit hinges same day as shower enclosure <\/p>

19\/03\/2024 11:30 (sandra)<\/b>emailed for Thursday for access <\/p>

19\/03\/2024 16:00 (sandra)<\/b>10-12 on Thursday 20th - waiting on confirmation <\/p>

21\/03\/2024 11:16 (jane)<\/b>Tenant hasn't come back to confirm between 10 and 12noon today, have requested if there is any availability for this afternoon instead <\/p>

21\/03\/2024 11:47 (jane)<\/b>Received confirmation the tenant is home this afternoon for access <\/p>

21\/03\/2024 16:47 (iain)<\/b>New hinges and refit washing machine integrated door.<\/p>

21\/03\/2024 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59554","activity_ticket_id":"55938","ticket_reference":"HDT57023","ticket_client":"2019","client_name":"School of Wok","ticket_title":"MDR\/JH\/16102 - Replacement of 10No faulty fittings following emergency lighting inspection ","ticket_address_1":"61 Chandos Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68933","activity_notes":"Replacement of 10No faulty fittings following emergency lighting inspection CONFIRMED FOR 28TH STEFAN NUMBER 07834617976 WILL BE ONE SITE AT 9AM ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2024 11:17 (sandra)<\/b>details of quote sent to Alan <\/p>

19\/03\/2024 14:29 (sandra)<\/b>booked 28th <\/p>

19\/03\/2024 14:35 (sandra)<\/b>emailed for confirmation <\/p>

19\/03\/2024 14:54 (sandra)<\/b>CONFIRMED FOR 28TH STEFAN NUMBER 07834617976 WILL BE ONE SITE AT 9AM <\/p>

28\/03\/2024 15:11 (alan)<\/b>Quoted works <\/p>

28\/03\/2024 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59555","activity_ticket_id":"55104","ticket_reference":"HDT56189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15891 - Replacement kitchen ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/03\/24","activity_end":"2024-03-05 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68934","activity_notes":"To touch up around water heater and in between where existing wall units were - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2023 15:50 (sandra)<\/b>MR aware <\/p>

22\/02\/2024 14:37 (jane)<\/b>Requested if we could commence with the removal and kitchen replacement from Monday 26th February, awaiting a reply <\/p>

23\/02\/2024 09:32 (jane)<\/b>Confirmed access for Monday 26th February - To collect Management Keys, works will take approximately 4 days to complete<\/p>

23\/02\/2024 10:19 (jane)<\/b>Cooker and fridge being delivered to 15 Little Newport Street on Wednesday 28th February between 10am and 2pm, AO have Travis's number as a contact <\/p>

26\/02\/2024 15:50 (travis)<\/b>New kitchen works.<\/p>

27\/02\/2024 15:45 (travis)<\/b>New kitchen works.<\/p>

28\/02\/2024 15:15 (alan)<\/b>Help Travis take new appliances upstairs to flat<\/p>

28\/02\/2024 15:45 (travis)<\/b>New kitchen works.<\/p>

29\/02\/2024 17:22 (travis)<\/b>New kitchen works <\/p>

01\/03\/2024 13:58 (jane)<\/b>Cooker Hood on order - awaiting confirmation of when it will be dispatched <\/p>

04\/03\/2024 06:25 (travis)<\/b>Kitchen works, collection and fitting of final handle.<\/p>

04\/03\/2024 06:53 (alan)<\/b>Install new circuit for cooker To return and install extractor once in (ordered by office)<\/p>

05\/03\/2024 09:15 (michaelk)<\/b>Completed kitchen plumbing installation. 4hrs labour plus parts, total 249.80 ex vat.<\/p>

06\/03\/2024 07:59 (dean)<\/b>Done 110.00<\/p>

07\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59556","activity_ticket_id":"55939","ticket_reference":"HDT57024","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/24","activity_end":"2024-03-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68935","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2024 11:49 (jane)<\/b>For Wednesday 6th and Thursday 7th March 2024<\/p>

06\/03\/2024 15:44 (travis)<\/b>Maintenance works.<\/p>

07\/03\/2024 15:59 (travis)<\/b>Maintenance works.<\/p>

07\/03\/2024 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59557","activity_ticket_id":"55676","ticket_reference":"HDT56761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15894 - Water damaged redecoration ","ticket_address_1":"Flat 3 ","ticket_address_2":"7 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/24","activity_end":"2024-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68936","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 12:50 (sandra)<\/b>emailed to ask if the flooring quote is also accepted or if it is just the redecs<\/p>

30\/01\/2024 14:34 (sandra)<\/b>emailed to start the decorating on Monday February 12th <\/p>

30\/01\/2024 14:34 (sandra)<\/b>flooring and decorating to go ahead <\/p>

31\/01\/2024 12:50 (sandra)<\/b>decorating confirmed for 12th at 8am <\/p>

31\/01\/2024 14:04 (sandra)<\/b>collect keys <\/p>

15\/02\/2024 07:44 (dean)<\/b>Done 690.00<\/p>

01\/03\/2024 11:20 (jane)<\/b>Requested access for the flooring works from Wednesday 13th March for 3 days <\/p>

01\/03\/2024 12:02 (jane)<\/b>Attending from 8am on Thursday 14th March for two days Keys for access from Seven Dials Security <\/p>

14\/03\/2024 13:32 (roy)<\/b>Move furniture and cover shelving and TV with dust sheets <\/p>

14\/03\/2024 17:58 (michael)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 07:13 (alan)<\/b>Move furniture To return to put back <\/p>

18\/03\/2024 20:28 (roy)<\/b>Returned with Alan to replace furniture <\/p>

19\/03\/2024 08:41 (alan)<\/b>Move furniture back<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59558","activity_ticket_id":"55676","ticket_reference":"HDT56761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15894 - Water damaged redecoration ","ticket_address_1":"Flat 3 ","ticket_address_2":"7 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":null,"ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68937","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

25\/01\/2024 12:50 (sandra)<\/b>emailed to ask if the flooring quote is also accepted or if it is just the redecs<\/p>

30\/01\/2024 14:34 (sandra)<\/b>emailed to start the decorating on Monday February 12th <\/p>

30\/01\/2024 14:34 (sandra)<\/b>flooring and decorating to go ahead <\/p>

31\/01\/2024 12:50 (sandra)<\/b>decorating confirmed for 12th at 8am <\/p>

31\/01\/2024 14:04 (sandra)<\/b>collect keys <\/p>

15\/02\/2024 07:44 (dean)<\/b>Done 690.00<\/p>

01\/03\/2024 11:20 (jane)<\/b>Requested access for the flooring works from Wednesday 13th March for 3 days <\/p>

01\/03\/2024 12:02 (jane)<\/b>Attending from 8am on Thursday 14th March for two days Keys for access from Seven Dials Security <\/p>

14\/03\/2024 13:32 (roy)<\/b>Move furniture and cover shelving and TV with dust sheets <\/p>

14\/03\/2024 17:58 (michael)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 07:13 (alan)<\/b>Move furniture To return to put back <\/p>

18\/03\/2024 20:28 (roy)<\/b>Returned with Alan to replace furniture <\/p>

19\/03\/2024 08:41 (alan)<\/b>Move furniture back<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59559","activity_ticket_id":"55923","ticket_reference":"HDT57008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16098 - Reinstatement works to bathrooms ","ticket_address_1":"Flat 3 and Flat 4","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3 and Flat 4","cs_id":"2928","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"2928","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/24","activity_end":"2024-03-05 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68938","activity_notes":"To reinstate shower control in Flat 4 - keys for access Travis is attending Monday to re-tile ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2024 16:20 (jane)<\/b>Works commencing tomorrow - keys for access <\/p>

01\/03\/2024 16:00 (iain)<\/b>Reboard areas where tiles have been removed. Also cutting out damaged tiles.<\/p>

04\/03\/2024 12:01 (travis)<\/b>Tiling works in bathroom.<\/p>

04\/03\/2024 14:49 (sandra)<\/b>shower control being fitted Tuesday 5th<\/p>

04\/03\/2024 17:41 (dean)<\/b>495.00<\/p>

04\/03\/2024 18:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59560","activity_ticket_id":"55886","ticket_reference":"HDT56971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is flooding the kitchen each time it is used","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/03\/24","activity_end":"2024-03-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68939","activity_notes":"washing machine is flooding the kitchen each time it is used","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2024 09:15 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 16:06 (iain)<\/b>All pipework checked from washing machine.Run a cycle and drained, no leak.<\/p>

27\/02\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>awaiting appointment <\/p>

01\/03\/2024 15:04 (sandra)<\/b>Wednesday 6th waiting on access details <\/p>

06\/03\/2024 19:43 (roy)<\/b>With Repair Aid<\/p>

07\/03\/2024 09:25 (sandra)<\/b>new door seal and inlet valve ordered 205.08<\/p>

15\/03\/2024 12:45 (sandra)<\/b>emailed for a date to fit <\/p>

18\/03\/2024 10:44 (sandra)<\/b>confirmed keys for access with Roy <\/p>

20\/03\/2024 14:33 (sandra)<\/b>rescheduled for Monday 25th<\/p>

22\/03\/2024 10:49 (sandra)<\/b>rebooked for Monday 10 - 2pm <\/p>

22\/03\/2024 12:12 (sandra)<\/b>CONFIRMED WITH KEYS <\/p>

25\/03\/2024 16:15 (iain)<\/b>Repairaid.<\/p>

27\/03\/2024 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59561","activity_ticket_id":"55679","ticket_reference":"HDT56764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16029 - New fire door to kitchen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/24","activity_end":"2024-03-12 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68940","activity_notes":"New fire door to kitchen For 12th March to decorate new fire door to kitchen - tenant will give access ","activity_timesheet":null,"ticket_notes_combined":"

25\/01\/2024 14:10 (sandra)<\/b>MR notified <\/p>

01\/03\/2024 15:43 (jane)<\/b>Requested access to fit the new kitchen fire door on Friday 8th March and decorate on 12th March <\/p>

01\/03\/2024 16:37 (jane)<\/b> To fit the new kitchen fire door on Friday 8th March and decorate on 12th March - Tenant will give access <\/p>

08\/03\/2024 13:49 (travis)<\/b>Replaced kitchen door for fire rated door with smoke seals.<\/p>

13\/03\/2024 09:48 (sandra)<\/b>Dean is finished <\/p>

13\/03\/2024 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59562","activity_ticket_id":"54863","ticket_reference":"HDT55948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15879 - New fire door to entrance of flat ","ticket_address_1":"Flat 3","ticket_address_2":"Egmont House 114\/118 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/03\/24","activity_end":"2024-03-12 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68941","activity_notes":"For 12th March to decorate new fire door to entrance of flat Keys for access Please check with the tenant on the new color for the door.","activity_timesheet":null,"ticket_notes_combined":"

20\/10\/2023 16:31 (sandra)<\/b>fire door to be ordered <\/p>

01\/03\/2024 15:47 (jane)<\/b>Requested access to fit the new fire door on Monday 11th March and decorate on 12th March <\/p>

01\/03\/2024 16:41 (jane)<\/b>Keys for access to it the new fire door on Monday 11th March and decorate on 12th MarchCheck colour of the door with tenant <\/p>

11\/03\/2024 15:13 (travis)<\/b>New fire door to apartment.<\/p>

11\/03\/2024 15:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59563","activity_ticket_id":"54287","ticket_reference":"HDT55372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/15730 - Replacement bathroom door ","ticket_address_1":"3rd Floor Flat, 36 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"3rd Floor Flat, 36 Gerrard Street ","cs_id":"2150","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2150","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68942","activity_notes":"Confirmed access via keys to decorate new replacement bathroom door on 13th March ","activity_timesheet":"2","ticket_notes_combined":"

27\/07\/2023 16:25 (sandra)<\/b>to be scheduled <\/p>

01\/08\/2023 10:43 (sandra)<\/b>Michael to order door <\/p>

01\/03\/2024 15:52 (jane)<\/b>Requested access to fit the new bathroom door on Tuesday 12th March and decorate on 13th March<\/p>

05\/03\/2024 13:30 (jane)<\/b>Confirmed access via management keys to fit the new bathroom door on Tuesday 12th March and decorate on 13th March<\/p>

12\/03\/2024 15:34 (travis)<\/b>Replaced bathroom door.<\/p>

15\/03\/2024 09:46 (jane)<\/b>Door to be decorated on 19th when decorating door HDT 55393<\/p>

19\/03\/2024 12:20 (dean)<\/b>Done 80.00<\/p>

19\/03\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/07\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59564","activity_ticket_id":"54308","ticket_reference":"HDT55393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15733 - Main apartment door replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Flat, 36 Gerrard Street ","cs_id":"2150","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2150","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/03\/24","activity_end":"2024-03-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68943","activity_notes":"Confirmed for 19th March to decorate new main apartment door - management keys for access ","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2023 10:43 (sandra)<\/b>MR to order door <\/p>

01\/03\/2024 15:56 (jane)<\/b>Requested access to fit the new replacement fire door on Friday 15th March and decorate on 18th March <\/p>

05\/03\/2024 11:22 (jane)<\/b>Re- requested access to fit the new replacement fire door on Monday 18th March and decorate on 19th March<\/p>

05\/03\/2024 13:27 (jane)<\/b>Confirmed for 18th March to fit the new door and paint on the 19th March, management keys for access <\/p>

18\/03\/2024 16:08 (travis)<\/b>Fire door replacement.<\/p>

18\/03\/2024 16:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59565","activity_ticket_id":"55497","ticket_reference":"HDT56582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15987 - Replacement door to main apartment and new smoke seals to kitchen door ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/03\/24","activity_end":"2024-03-06 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68944","activity_notes":"To decorate new replacement door on 6th March - keys for access Replacement door to main apartment and new smoke seals to kitchen door ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2024 13:34 (sandra)<\/b>MDR aware <\/p>

21\/02\/2024 16:09 (sandra)<\/b>emailed Holly for Tuesday 27th <\/p>

22\/02\/2024 11:26 (sandra)<\/b>chased again with Holly <\/p>

27\/02\/2024 14:32 (jane)<\/b>Provisionally requested access for Tuesday 5th March <\/p>

28\/02\/2024 09:17 (jane)<\/b>Confirmed access for Tuesday 5th March - management keys for access <\/p>

05\/03\/2024 15:57 (travis)<\/b>Main fire door replacement,and smoke seals to kitchen door.<\/p>

07\/03\/2024 09:49 (dean)<\/b>Done 90.00<\/p>

07\/03\/2024 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59566","activity_ticket_id":"55940","ticket_reference":"HDT57025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"multiple lights out ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/24","activity_end":"2024-03-04 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68945","activity_notes":"multiple lights out Please could you attend to multiple lights out on the mezzanine\/plant level in service corridors 3&4 at the central cross building?Please see the security cabin upon arrival and they should be able to provide access. ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2024 16:34 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 13:48 (alan)<\/b>Look at lights not working, fault found to be switch repaired and left working <\/p>

05\/03\/2024 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59567","activity_ticket_id":"55941","ticket_reference":"HDT57026","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"lights out ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/24","activity_end":"2024-03-20 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68946","activity_notes":"lights out 10SP canopy lights out. Apparently, the controller is above the ceiling at the reception. This will require a tower. 1 spot light diagonally above 10SP might not have been placed back together correctly and has come apart ","activity_timesheet":null,"ticket_notes_combined":"

01\/03\/2024 16:38 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 16:39 (sandra)<\/b>waiting on date for tower <\/p>

07\/03\/2024 12:41 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59568","activity_ticket_id":"55942","ticket_reference":"HDT57027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Power:","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/03\/24","activity_end":"2024-03-04 08:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68947","activity_notes":"No Power: Electric has been out since yesterday. Please call reporter to find out access ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2024 08:22 (System)<\/b>Ticket Created<\/p>

04\/03\/2024 09:22 (roy)<\/b>No power to flatChecked main power source and found no problemAccess flat and found RCD had tripped.Reset and all ok<\/p>

04\/03\/2024 11:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59569","activity_ticket_id":"55943","ticket_reference":"HDT57028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3 lights out in common parts ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/24","activity_end":"2024-03-04 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68948","activity_notes":"3 lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2024 09:53 (System)<\/b>Ticket Created<\/p>

04\/03\/2024 15:21 (alan)<\/b>Replace 3 blown lamps to lights in common parts and refix light to wall on 2nd floor <\/p>

04\/03\/2024 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59570","activity_ticket_id":"55944","ticket_reference":"HDT57029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace shower hose ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/03\/24","activity_end":"2024-03-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68949","activity_notes":"replace shower hose with keys today video sent separately ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2024 10:31 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 09:12 (iain)<\/b>Supplied and fitted new shower hose.<\/p>

05\/03\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59571","activity_ticket_id":"55945","ticket_reference":"HDT57030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric oven has stopped working ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/03\/24","activity_end":"2024-03-04 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68950","activity_notes":"electric oven has stopped working TENANT HOME NOW ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2024 11:24 (System)<\/b>Ticket Created<\/p>

04\/03\/2024 11:24 (sandra)<\/b>waiting on access <\/p>

04\/03\/2024 14:40 (sandra)<\/b>Alan between 12.30 and 1.30<\/p>

04\/03\/2024 15:20 (alan)<\/b>Reset clock on cooker and leave working Please note the door to the oven is not closing completely, unable to see what is causing this, an appliance engineer will be needed for this <\/p>

07\/03\/2024 09:47 (sandra)<\/b>emailed for appliance engineer to attend <\/p>

07\/03\/2024 12:39 (sandra)<\/b>Wednesday 13th of march between 10 and 2pm work for you <\/p>

13\/03\/2024 11:21 (sandra)<\/b>rescheduled for Wednesday 20th between 10 -2pm awaiting confirmation of tenant at home or if we should pick up keys. - Email Sent<\/b><\/p>

19\/03\/2024 09:42 (sandra)<\/b>KEYS FOR ACCESS <\/p>

19\/03\/2024 10:47 (sandra)<\/b>tenant will be home for access <\/p>

21\/03\/2024 11:54 (jane)<\/b>The engineer found that door seal has failed and needs to be replaced, this has been ordered - Email Sent<\/b><\/p>

15\/04\/2024 10:32 (jane)<\/b>Waiting on confirmation for the 18th April <\/p>

15\/04\/2024 11:59 (sandra)<\/b>chased again for confirmation on 18th <\/p>

19\/04\/2024 15:36 (sandra)<\/b>parts on orderdoor hinges and door seal <\/p>

01\/05\/2024 10:05 (jane)<\/b>Chased Repair Aid for an update <\/p>

01\/05\/2024 11:58 (sandra)<\/b>repairaid can attend 1st May. Waiting on confirmation of access <\/p>

01\/05\/2024 16:40 (sandra)<\/b>no confirmation. Another appointment requested. <\/p>

02\/05\/2024 11:23 (sandra)<\/b>rescheduled for 8th May 10 - 2pm awaiting confirmation of access <\/p>

03\/05\/2024 09:39 (sandra)<\/b>tenant home for access <\/p>

08\/05\/2024 09:46 (sandra)<\/b>rescheduled for 15th awaiting confirmation <\/p>

14\/05\/2024 12:20 (sandra)<\/b>tenant will be home for access on Wednesday 15th <\/p>

16\/05\/2024 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59572","activity_ticket_id":"55936","ticket_reference":"HDT57021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher error E17 and issue with cooker\/hob","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68951","activity_notes":"dishwasher error E17 and issue with cooker\/hobREPAIRAID AID WITH KEYS BUT KNOCK 3 TIMES BEFORE ENTERING THURSDAY 7TH ","activity_timesheet":"2","ticket_notes_combined":"

01\/03\/2024 10:18 (System)<\/b>Ticket Created<\/p>

01\/03\/2024 10:19 (sandra)<\/b>awaiting appointment <\/p>

01\/03\/2024 11:04 (sandra)<\/b>Thursday 7th 10 - 2pm <\/p>

01\/03\/2024 11:17 (sandra)<\/b>waiting on confirmation of access <\/p>

04\/03\/2024 13:33 (sandra)<\/b>CONFRIRMED 7TH WITH KEYS BUT KNOCK 3 TIMES BEFORE ENTERING <\/p>

07\/03\/2024 15:21 (roy)<\/b>With Repair Aid.He found nothing wrong<\/p>

07\/03\/2024 16:11 (jane)<\/b>Chased Repair Aid for an update <\/p>

08\/03\/2024 12:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59573","activity_ticket_id":"55946","ticket_reference":"HDT57031","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"After a leak, painting will also be required, I will take them to the property.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Arne Street ","cs_id":"2943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"2943","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/04\/24","activity_end":"2024-04-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68952","activity_notes":"After a leak, painting will also be required, I will take them to the property.","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2024 16:28 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 14:47 (sandra)<\/b>emailed for 11th<\/p>

07\/03\/2024 12:04 (sandra)<\/b>Dean to take a look before 11th <\/p>

13\/03\/2024 10:32 (jane)<\/b>Decorator to inspect <\/p>

20\/03\/2024 14:29 (sandra)<\/b>call Randall to book in and Randall is on holiday until 28th.Book for 2nd April <\/p>

27\/03\/2024 14:12 (jane)<\/b>Informed client, Dean will call in and see them early part of next week to what redecs are required <\/p>

04\/04\/2024 09:29 (jane)<\/b>Reddan contractor will be on site on Monday 8th April to start rubbing down and painting the damaged areas.They will start, between 9.00 10.00am <\/p>

10\/04\/2024 10:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59574","activity_ticket_id":"55947","ticket_reference":"HDT57032","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace the syphon on the disabled toilet at 107-115 Long Acre ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/24","activity_end":"2024-03-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68953","activity_notes":"replace the syphon on the disabled toilet at 107-115 Long Acre ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2024 16:35 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 12:32 (sandra)<\/b>Booked for 8th <\/p>

11\/03\/2024 09:01 (michaelk)<\/b>Attended site to inspect the disabled toilet and to collect material list. Collected required materials from suppliers and removed the toilet cistern. A new dudley syphon was installed, along with a new fixing kit and cistern seal. The toilet was then rebuilt and tested for correct operation and tighteness. 4hrs labour plus parts, total 269.10 ex vat.<\/p>

11\/03\/2024 13:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59575","activity_ticket_id":"55948","ticket_reference":"HDT57033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"carpet in common areas seems to be lifting ","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/03\/24","activity_end":"2024-03-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68954","activity_notes":"carpet in common areas seems to be lifting ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 09:18 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 13:43 (iain)<\/b>Refixed areas of vinyl flooring on common parts staircase.<\/p>

05\/03\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59576","activity_ticket_id":"55949","ticket_reference":"HDT57034","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door closer needs to be adjusted so it closes properly ","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 6XL","cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/24","activity_end":"2024-03-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68955","activity_notes":"door closer needs to be adjusted so it closes properly ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 09:25 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 09:36 (sandra)<\/b>booked for Thursday <\/p>

05\/03\/2024 14:22 (sandra)<\/b>Booked for 6th Wed<\/p>

06\/03\/2024 19:45 (roy)<\/b>Ease and adjusted door<\/p>

07\/03\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 10:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2024 10:21 (sandra)<\/b>Called back as door is still no closing <\/p>

13\/03\/2024 08:01 (roy)<\/b>Not door closure.Removed door stop and door closes perfectly.New carpet was laid and door stop dragging along new carpet.Did raise it up last week but needs more <\/p>

13\/03\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59577","activity_ticket_id":"55950","ticket_reference":"HDT57035","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"flat roof to be cleared ","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LE","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/24","activity_end":"2024-03-06 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68956","activity_notes":"Can we have the flat roof cleared please on top of flat 1 (access via common parts window on staircase) keys from our office)","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 09:27 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 09:36 (sandra)<\/b>booked for Thursday <\/p>

06\/03\/2024 19:45 (roy)<\/b>Cleared water from roof<\/p>

07\/03\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59578","activity_ticket_id":"55951","ticket_reference":"HDT57036","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2 broken sockets rear open plan area 2nd floor and board room 1 repair broken floor trunking ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/24","activity_end":"2024-03-05 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68957","activity_notes":"2 broken sockets rear open plan area 2nd floor and board room 1 repair broken floor trunking ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 09:40 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 13:36 (alan)<\/b>1. Replace 2 damaged sockets 2nd floor rear open plan area 2. Replace broken sections of 3 compartment trucking in boardroom 1<\/p>

05\/03\/2024 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59579","activity_ticket_id":"55952","ticket_reference":"HDT57037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/24","activity_end":"2024-03-13 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68958","activity_notes":"no heating or hot water boiler displaying an F27 error ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 09:49 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 08:08 (michaelk)<\/b>Attended site to investigate fault with boiler. Inspected possible causes linked with f27. A replacement probe and electrode set will be ordered and fitted. 2hrs labour 105<\/p>

07\/03\/2024 12:02 (sandra)<\/b>waiting on parts <\/p>

08\/03\/2024 08:15 (michaelk)<\/b>Attended site to replace faulty fan and pcb that were highlighted. The fan was replaced due to the bearing which was running noisey. The pcb was replaced to rectify the f27 issue which was the original intermittant callout reason. 2hrs labour plus parts, total 545.44 ex vat.<\/p>

08\/03\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59580","activity_ticket_id":"55910","ticket_reference":"HDT56995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16080 - replacement integrated washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/24","activity_end":"2024-03-05 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68959","activity_notes":"replacement integrated washer\/dryer THE MACHINE IS HARD WIRED - IAIN IS THERE ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 11:12 (sandra)<\/b>booked for Tuesday 5th awaiting confirmation of access. <\/p>

01\/03\/2024 14:12 (sandra)<\/b>ACCESS WITH TENANT AT 10AM<\/p>

05\/03\/2024 15:30 (alan)<\/b>Disconnect old washing machine and return to site and connect new one <\/p>

05\/03\/2024 16:16 (iain)<\/b>Supplied and fitted new integrated washer\/dryer.<\/p>

05\/03\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59581","activity_ticket_id":"55945","ticket_reference":"HDT57030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric oven has stopped working ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/05\/24","activity_end":"2024-05-15 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68960","activity_notes":"electric oven has stopped working ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2024 11:24 (System)<\/b>Ticket Created<\/p>

04\/03\/2024 11:24 (sandra)<\/b>waiting on access <\/p>

04\/03\/2024 14:40 (sandra)<\/b>Alan between 12.30 and 1.30<\/p>

04\/03\/2024 15:20 (alan)<\/b>Reset clock on cooker and leave working Please note the door to the oven is not closing completely, unable to see what is causing this, an appliance engineer will be needed for this <\/p>

07\/03\/2024 09:47 (sandra)<\/b>emailed for appliance engineer to attend <\/p>

07\/03\/2024 12:39 (sandra)<\/b>Wednesday 13th of march between 10 and 2pm work for you <\/p>

13\/03\/2024 11:21 (sandra)<\/b>rescheduled for Wednesday 20th between 10 -2pm awaiting confirmation of tenant at home or if we should pick up keys. - Email Sent<\/b><\/p>

19\/03\/2024 09:42 (sandra)<\/b>KEYS FOR ACCESS <\/p>

19\/03\/2024 10:47 (sandra)<\/b>tenant will be home for access <\/p>

21\/03\/2024 11:54 (jane)<\/b>The engineer found that door seal has failed and needs to be replaced, this has been ordered - Email Sent<\/b><\/p>

15\/04\/2024 10:32 (jane)<\/b>Waiting on confirmation for the 18th April <\/p>

15\/04\/2024 11:59 (sandra)<\/b>chased again for confirmation on 18th <\/p>

19\/04\/2024 15:36 (sandra)<\/b>parts on orderdoor hinges and door seal <\/p>

01\/05\/2024 10:05 (jane)<\/b>Chased Repair Aid for an update <\/p>

01\/05\/2024 11:58 (sandra)<\/b>repairaid can attend 1st May. Waiting on confirmation of access <\/p>

01\/05\/2024 16:40 (sandra)<\/b>no confirmation. Another appointment requested. <\/p>

02\/05\/2024 11:23 (sandra)<\/b>rescheduled for 8th May 10 - 2pm awaiting confirmation of access <\/p>

03\/05\/2024 09:39 (sandra)<\/b>tenant home for access <\/p>

08\/05\/2024 09:46 (sandra)<\/b>rescheduled for 15th awaiting confirmation <\/p>

14\/05\/2024 12:20 (sandra)<\/b>tenant will be home for access on Wednesday 15th <\/p>

16\/05\/2024 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59582","activity_ticket_id":"55953","ticket_reference":"HDT57038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken toilet seat ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/24","activity_end":"2024-04-12 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68961","activity_notes":"To fit new toilet seat on Tuesday 2nd April ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 10:58 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 12:00 (sandra)<\/b>booked for 8th <\/p>

12\/03\/2024 16:14 (iain)<\/b>Details of new toilet seat taken.<\/p>

20\/03\/2024 14:32 (jane)<\/b>Toilet seat ordered from St Annes <\/p>

02\/04\/2024 15:02 (jane)<\/b>Toilet seat from St Annes incorrect, new toilet seat on order - 3 day lead-time <\/p>

08\/04\/2024 09:05 (travis)<\/b>Replacement toilet seat.<\/p>

09\/04\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59583","activity_ticket_id":"55954","ticket_reference":"HDT57039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights in hallway not working ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/03\/24","activity_end":"2024-03-05 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68962","activity_notes":"Lights in hallway not working ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:01 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 13:47 (alan)<\/b>Called out to investigate light in hallway not working Test though and found switch to be faulty Replace light switch and leave working <\/p>

05\/03\/2024 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59584","activity_ticket_id":"55955","ticket_reference":"HDT57040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/24","activity_end":"2024-03-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68963","activity_notes":"Inter-tenancy check List with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:22 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:26 (sandra)<\/b>List booked for 12thworks provisionally booked for 26th <\/p>

12\/03\/2024 13:53 (iain)<\/b>ITC list.<\/p>

12\/03\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 14:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2024 14:44 (jane)<\/b>ITC list and report sent to client <\/p>

02\/04\/2024 11:53 (travis)<\/b>All items on ITC List are now completed.The sliding door mechanism has broken wheels and would require a company specializing in these to replace, although have got them working temporarily.<\/p>

03\/04\/2024 07:31 (alan)<\/b>Replace downlight in boiler cupboard Repair loose connection to light switch in cupboard for under kitchen cupboard lights <\/p>

03\/04\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59585","activity_ticket_id":"55955","ticket_reference":"HDT57040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/24","activity_end":"2024-03-26 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68964","activity_notes":"Inter-tenancy check List PROVISIONALLY BOOKED WORKS ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:22 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:26 (sandra)<\/b>List booked for 12thworks provisionally booked for 26th <\/p>

12\/03\/2024 13:53 (iain)<\/b>ITC list.<\/p>

12\/03\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 14:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2024 14:44 (jane)<\/b>ITC list and report sent to client <\/p>

02\/04\/2024 11:53 (travis)<\/b>All items on ITC List are now completed.The sliding door mechanism has broken wheels and would require a company specializing in these to replace, although have got them working temporarily.<\/p>

03\/04\/2024 07:31 (alan)<\/b>Replace downlight in boiler cupboard Repair loose connection to light switch in cupboard for under kitchen cupboard lights <\/p>

03\/04\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59586","activity_ticket_id":"55956","ticket_reference":"HDT57041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/05\/24","activity_end":"2024-05-09 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68965","activity_notes":"Inter-tenancy check List ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:37 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:39 (sandra)<\/b>ITC booked for 16th AprilProvisionally booked works for 1st May <\/p>

16\/04\/2024 11:57 (sandra)<\/b>rescheduled by Hoho to Tuesday 23rd <\/p>

19\/04\/2024 11:11 (sandra)<\/b>emailed hoho for access on Tuesday 23rd again. waiting for confirmation <\/p>

24\/04\/2024 10:24 (sandra)<\/b>scheduled for 3rd May - vacant <\/p>

03\/05\/2024 16:18 (iain)<\/b>ITC'S.<\/p>

07\/05\/2024 21:35 (michaelk)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery. 2hrs labour 105<\/p>

08\/05\/2024 09:23 (jane)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery - Email Sent<\/b><\/p>

08\/05\/2024 16:09 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 14:51 (sandra)<\/b>shower to be fitted 9th<\/p>

10\/05\/2024 07:02 (alan)<\/b>Replace blown lamps in bathroom cabinet <\/p>

10\/05\/2024 11:05 (sandra)<\/b>what is left to be completed New shower hose Small area of bath needs to have new sealant to avoid leaksReplacement window film for bedrooms Battery in smoke alarm needs changing Refit bedroom blind pelmet.<\/p>

10\/05\/2024 11:05 (sandra)<\/b>Hoho to let us know if she wants these jobs to go ahead as new tenant has moved in today <\/p>

10\/05\/2024 11:36 (sandra)<\/b>cant locate the stop cock rescheduled for Monday 13th<\/p>

16\/05\/2024 12:50 (sandra)<\/b>emailed for access for Friday 17th <\/p>

16\/05\/2024 15:35 (sandra)<\/b>Hoho still chasing access for tomorrow <\/p>

16\/05\/2024 16:28 (sandra)<\/b>chased Hoho and she will confirm Friday morning if we can get in here Friday afternoon otherwise we will need to reschedule for next week <\/p>

17\/05\/2024 09:33 (sandra)<\/b>access was not confirmed for 17th. Moved to 20th and asked Hoho for access again <\/p>

17\/05\/2024 15:51 (sandra)<\/b>access still unconfirmed for Monday. I have told Hoho she can confirm access for Monday PM up to Monday morning. <\/p>

20\/05\/2024 15:27 (travis)<\/b>Attended and found top sash to be jammed by the counter weights.Managed to remove tension rope and close window but I would need a second visit to remove window and replace ropes,two men would be required due to foot traffic in Catherine St below.<\/p>

20\/05\/2024 16:10 (sandra)<\/b>emailed for further access Tuesday <\/p>

20\/05\/2024 16:13 (sandra)<\/b>emailed to repair the window <\/p>

21\/05\/2024 10:37 (sandra)<\/b>returning today to take window out and repair ropes <\/p>

21\/05\/2024 15:53 (travis)<\/b>Recorded sash wind on w and reinstatement.<\/p>

21\/05\/2024 16:07 (iain)<\/b>Replace cord to sash window.<\/p>

22\/05\/2024 07:30 (michaelk)<\/b>Attended site to replaced the ideal standard duel syphon and to replace the air bellows with a service kit. Completed work and left in full working order. 2hrs labour plus parts, total 207 ex vat.<\/p>

22\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59587","activity_ticket_id":"55956","ticket_reference":"HDT57041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/04\/24","activity_end":"2024-04-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68966","activity_notes":"Inter-tenancy check List ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:37 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:39 (sandra)<\/b>ITC booked for 16th AprilProvisionally booked works for 1st May <\/p>

16\/04\/2024 11:57 (sandra)<\/b>rescheduled by Hoho to Tuesday 23rd <\/p>

19\/04\/2024 11:11 (sandra)<\/b>emailed hoho for access on Tuesday 23rd again. waiting for confirmation <\/p>

24\/04\/2024 10:24 (sandra)<\/b>scheduled for 3rd May - vacant <\/p>

03\/05\/2024 16:18 (iain)<\/b>ITC'S.<\/p>

07\/05\/2024 21:35 (michaelk)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery. 2hrs labour 105<\/p>

08\/05\/2024 09:23 (jane)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery - Email Sent<\/b><\/p>

08\/05\/2024 16:09 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 14:51 (sandra)<\/b>shower to be fitted 9th<\/p>

10\/05\/2024 07:02 (alan)<\/b>Replace blown lamps in bathroom cabinet <\/p>

10\/05\/2024 11:05 (sandra)<\/b>what is left to be completed New shower hose Small area of bath needs to have new sealant to avoid leaksReplacement window film for bedrooms Battery in smoke alarm needs changing Refit bedroom blind pelmet.<\/p>

10\/05\/2024 11:05 (sandra)<\/b>Hoho to let us know if she wants these jobs to go ahead as new tenant has moved in today <\/p>

10\/05\/2024 11:36 (sandra)<\/b>cant locate the stop cock rescheduled for Monday 13th<\/p>

16\/05\/2024 12:50 (sandra)<\/b>emailed for access for Friday 17th <\/p>

16\/05\/2024 15:35 (sandra)<\/b>Hoho still chasing access for tomorrow <\/p>

16\/05\/2024 16:28 (sandra)<\/b>chased Hoho and she will confirm Friday morning if we can get in here Friday afternoon otherwise we will need to reschedule for next week <\/p>

17\/05\/2024 09:33 (sandra)<\/b>access was not confirmed for 17th. Moved to 20th and asked Hoho for access again <\/p>

17\/05\/2024 15:51 (sandra)<\/b>access still unconfirmed for Monday. I have told Hoho she can confirm access for Monday PM up to Monday morning. <\/p>

20\/05\/2024 15:27 (travis)<\/b>Attended and found top sash to be jammed by the counter weights.Managed to remove tension rope and close window but I would need a second visit to remove window and replace ropes,two men would be required due to foot traffic in Catherine St below.<\/p>

20\/05\/2024 16:10 (sandra)<\/b>emailed for further access Tuesday <\/p>

20\/05\/2024 16:13 (sandra)<\/b>emailed to repair the window <\/p>

21\/05\/2024 10:37 (sandra)<\/b>returning today to take window out and repair ropes <\/p>

21\/05\/2024 15:53 (travis)<\/b>Recorded sash wind on w and reinstatement.<\/p>

21\/05\/2024 16:07 (iain)<\/b>Replace cord to sash window.<\/p>

22\/05\/2024 07:30 (michaelk)<\/b>Attended site to replaced the ideal standard duel syphon and to replace the air bellows with a service kit. Completed work and left in full working order. 2hrs labour plus parts, total 207 ex vat.<\/p>

22\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59588","activity_ticket_id":"55957","ticket_reference":"HDT57042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"924","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/05\/24","activity_end":"2024-05-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68967","activity_notes":"Inter-tenancy check List ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:42 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:44 (sandra)<\/b>ITCs booked for 14th May works provisionally booked for 31st May <\/p>

24\/04\/2024 10:25 (sandra)<\/b>scheduled for 31st May - vacant <\/p>

14\/05\/2024 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59589","activity_ticket_id":"55957","ticket_reference":"HDT57042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"924","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/05\/24","activity_end":"2024-05-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68968","activity_notes":"Inter-tenancy check List ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:42 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:44 (sandra)<\/b>ITCs booked for 14th May works provisionally booked for 31st May <\/p>

24\/04\/2024 10:25 (sandra)<\/b>scheduled for 31st May - vacant <\/p>

14\/05\/2024 14:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59590","activity_ticket_id":"55958","ticket_reference":"HDT57043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/05\/24","activity_end":"2024-05-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68969","activity_notes":"Inter-tenancy check List ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:46 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:47 (sandra)<\/b>ITCs booked for 14th MayWorks provisionally booked for 31st May <\/p>

24\/04\/2024 10:27 (sandra)<\/b>scheduled for 31st May <\/p>

29\/05\/2024 11:03 (sandra)<\/b>emailed to check the property will be vacant. Awaiting confirmation <\/p>

30\/05\/2024 09:14 (sandra)<\/b>rescheduled by Holly for 3 June as tenant is not moving out until Saturday Just a list is required first <\/p>

30\/05\/2024 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59591","activity_ticket_id":"55958","ticket_reference":"HDT57043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/06\/24","activity_end":"2024-06-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68970","activity_notes":"Inter-tenancy check List tenant not vacating until Saturday rescheduled til 3 June can you just do a list for this one first ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:46 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:47 (sandra)<\/b>ITCs booked for 14th MayWorks provisionally booked for 31st May <\/p>

24\/04\/2024 10:27 (sandra)<\/b>scheduled for 31st May <\/p>

29\/05\/2024 11:03 (sandra)<\/b>emailed to check the property will be vacant. Awaiting confirmation <\/p>

30\/05\/2024 09:14 (sandra)<\/b>rescheduled by Holly for 3 June as tenant is not moving out until Saturday Just a list is required first <\/p>

30\/05\/2024 10:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59592","activity_ticket_id":"55959","ticket_reference":"HDT57044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/05\/24","activity_end":"2024-05-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68971","activity_notes":"Inter-tenancy check List ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:49 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:51 (sandra)<\/b>ITCs booked for 28th Mayworks provisionally booked for 14th June <\/p>

24\/04\/2024 10:26 (sandra)<\/b>scheduled for 14th June - vacant <\/p>

13\/06\/2024 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59593","activity_ticket_id":"55959","ticket_reference":"HDT57044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/06\/24","activity_end":"2024-06-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68972","activity_notes":"Inter-tenancy check List ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:49 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:51 (sandra)<\/b>ITCs booked for 28th Mayworks provisionally booked for 14th June <\/p>

24\/04\/2024 10:26 (sandra)<\/b>scheduled for 14th June - vacant <\/p>

13\/06\/2024 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59594","activity_ticket_id":"55892","ticket_reference":"HDT56977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/24","activity_end":"2024-03-11 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68973","activity_notes":"Inter-tenancy checks11th March - Bedroom lights - Flickering due to faulty dimmer switch? - Kitchen light switch - Possible to change the light switches. Check with Lilian","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 10:42 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:43 (sandra)<\/b>11th March <\/p>

11\/03\/2024 15:42 (alan)<\/b>Replace 2 blown lamps and replace 2 faulty dimmer modules <\/p>

11\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

11\/03\/2024 16:14 (iain)<\/b>Returning tomorrow to fit kitchen cupboard handles.<\/p>

12\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

13\/03\/2024 08:07 (michaelk)<\/b>Completed heating system check. Re-pressurised expansion vessel and left in full working order. 2hrs labour 105<\/p>

13\/03\/2024 09:51 (jane)<\/b>Decorating being carried out today and tomorrow <\/p>

14\/03\/2024 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59595","activity_ticket_id":"55960","ticket_reference":"HDT57045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68974","activity_notes":"PAT test only - 14th 9am tenant will be home for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:59 (sandra)<\/b>booked 14th March <\/p>

11\/03\/2024 16:03 (sandra)<\/b>14th March - 9am- Tenant to provide access<\/p>

14\/03\/2024 13:49 (roy)<\/b>Pat test <\/p>

14\/03\/2024 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59596","activity_ticket_id":"55961","ticket_reference":"HDT57046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"2nd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68975","activity_notes":"PAT test only 14th with keys ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 12:32 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:58 (sandra)<\/b>booked 14th March <\/p>

11\/03\/2024 16:04 (sandra)<\/b>with keys <\/p>

14\/03\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59597","activity_ticket_id":"55962","ticket_reference":"HDT57047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68976","activity_notes":"PAT test only14th with keys ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 12:33 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:58 (sandra)<\/b>booked 14th March <\/p>

11\/03\/2024 16:04 (sandra)<\/b>14th with keys <\/p>

14\/03\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59598","activity_ticket_id":"55963","ticket_reference":"HDT57048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 1","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/24","activity_end":"2024-04-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68977","activity_notes":"PAT test only","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:36 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:58 (sandra)<\/b>booked 20th March <\/p>

11\/03\/2024 16:05 (sandra)<\/b>TENANT TO PROVIDE ACCESS <\/p>

20\/03\/2024 08:06 (roy)<\/b>No access.Tenant knows nothing about it<\/p>

22\/03\/2024 10:47 (sandra)<\/b>rebooked for 27th at 9am <\/p>

25\/03\/2024 14:33 (sandra)<\/b>tenant has pushed back to 3rd. awaiting access confirmation <\/p>

03\/04\/2024 09:44 (roy)<\/b>Pat test<\/p>

03\/04\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59599","activity_ticket_id":"55964","ticket_reference":"HDT57049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/24","activity_end":"2024-03-20 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68978","activity_notes":"PAT test only","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:37 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:57 (sandra)<\/b>booked 20th March<\/p>

11\/03\/2024 16:06 (sandra)<\/b>WITH KEYS <\/p>

20\/03\/2024 08:59 (roy)<\/b>Pat test<\/p>

20\/03\/2024 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59600","activity_ticket_id":"55965","ticket_reference":"HDT57050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 3","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 3","cs_id":"1729","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1729","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/24","activity_end":"2024-03-20 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68979","activity_notes":"PAT test only","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:38 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:57 (sandra)<\/b>booked 20th March <\/p>

11\/03\/2024 16:06 (sandra)<\/b>WITH KEYS <\/p>

20\/03\/2024 08:59 (roy)<\/b>Pat test<\/p>

20\/03\/2024 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59601","activity_ticket_id":"55966","ticket_reference":"HDT57051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68980","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:39 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:57 (sandra)<\/b>booked 21st March <\/p>

11\/03\/2024 16:06 (sandra)<\/b>KEYS <\/p>

21\/03\/2024 09:47 (roy)<\/b>Pat test<\/p>

21\/03\/2024 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59602","activity_ticket_id":"55967","ticket_reference":"HDT57052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68981","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:41 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:55 (sandra)<\/b>booked 21st March <\/p>

11\/03\/2024 16:06 (sandra)<\/b>WITH KEYS <\/p>

21\/03\/2024 09:47 (roy)<\/b>Pat test<\/p>

21\/03\/2024 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59603","activity_ticket_id":"55968","ticket_reference":"HDT57053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68982","activity_notes":"PAT testing only ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:42 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:56 (sandra)<\/b>booked 21st March <\/p>

11\/03\/2024 16:07 (sandra)<\/b>WITH KEYS <\/p>

21\/03\/2024 09:46 (roy)<\/b>Pat rest<\/p>

21\/03\/2024 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59604","activity_ticket_id":"55969","ticket_reference":"HDT57054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenant checks ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/24","activity_end":"2024-05-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68983","activity_notes":"inter-tenant checks WITH KEYS ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 12:46 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>booked for 22nd march with keys <\/p>

19\/03\/2024 11:05 (sandra)<\/b>rescheduled for 1st May <\/p>

19\/04\/2024 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59605","activity_ticket_id":"55969","ticket_reference":"HDT57054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenant checks ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68984","activity_notes":"Boiler checks and radiator checks ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 12:46 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>booked for 22nd march with keys <\/p>

19\/03\/2024 11:05 (sandra)<\/b>rescheduled for 1st May <\/p>

19\/04\/2024 12:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59606","activity_ticket_id":"55970","ticket_reference":"HDT57055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/24","activity_end":"2024-05-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68985","activity_notes":"EICR (NICEic) WITH KEYS ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 12:47 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>25th March with keys <\/p>

19\/03\/2024 11:07 (sandra)<\/b>rescheduled for 1st May <\/p>

19\/03\/2024 14:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59607","activity_ticket_id":"55971","ticket_reference":"HDT57056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68986","activity_notes":"Full Gas compliance testing with PAT WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:49 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>22nd March with keys <\/p>

19\/03\/2024 11:06 (sandra)<\/b>rescheduled for 1st May<\/p>

24\/04\/2024 10:29 (sandra)<\/b>vacant <\/p>

02\/05\/2024 19:31 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/05\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59608","activity_ticket_id":"55972","ticket_reference":"HDT57057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/04\/24","activity_end":"2024-04-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68987","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:51 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>booked for 1st April with keys <\/p>

07\/03\/2024 09:44 (sandra)<\/b>rescheduled by client 2nd April with keys <\/p>

25\/03\/2024 10:15 (sandra)<\/b>no date as yet for new tenant <\/p>

26\/03\/2024 15:53 (sandra)<\/b>the tenant is staying till end of Apr.<\/p>

28\/03\/2024 11:55 (sandra)<\/b>11th April - Lilian <\/p>

03\/04\/2024 13:04 (sandra)<\/b>rescheduled for 12th<\/p>

10\/04\/2024 10:19 (sandra)<\/b>Dean booked for Monday 15th <\/p>

12\/04\/2024 16:13 (iain)<\/b>ITC's.<\/p>

15\/04\/2024 10:14 (dean)<\/b>480.00<\/p>

16\/04\/2024 10:53 (michaelk)<\/b>Completed heating system check. 1hr labour 55<\/p>

16\/04\/2024 13:23 (iain)<\/b>ITC's.<\/p>

17\/04\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:03 (iain)<\/b>ITC's.. Refitted strip to wardrobe doors.<\/p>

24\/04\/2024 13:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2024 14:52 (sandra)<\/b>Friday after 12 with keys but tenant may be home <\/p>

26\/04\/2024 16:05 (iain)<\/b>ITC's. Replace mastic to 2 bathrooms.<\/p>

26\/04\/2024 16:06 (iain)<\/b>To return for rad pipe covers, door strip and plinth.<\/p>

29\/04\/2024 09:20 (dean)<\/b>260.00<\/p>

08\/05\/2024 16:12 (iain)<\/b>ITC'S. Intrumiscent strip and measure for replacement kitchen plinth.<\/p>

16\/05\/2024 16:31 (iain)<\/b>Supplied and fitted new kitchen plinth.<\/p>

16\/05\/2024 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59609","activity_ticket_id":"55972","ticket_reference":"HDT57057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/24","activity_end":"2024-04-12 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68988","activity_notes":"Boiler checks and radiator checks ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:51 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>booked for 1st April with keys <\/p>

07\/03\/2024 09:44 (sandra)<\/b>rescheduled by client 2nd April with keys <\/p>

25\/03\/2024 10:15 (sandra)<\/b>no date as yet for new tenant <\/p>

26\/03\/2024 15:53 (sandra)<\/b>the tenant is staying till end of Apr.<\/p>

28\/03\/2024 11:55 (sandra)<\/b>11th April - Lilian <\/p>

03\/04\/2024 13:04 (sandra)<\/b>rescheduled for 12th<\/p>

10\/04\/2024 10:19 (sandra)<\/b>Dean booked for Monday 15th <\/p>

12\/04\/2024 16:13 (iain)<\/b>ITC's.<\/p>

15\/04\/2024 10:14 (dean)<\/b>480.00<\/p>

16\/04\/2024 10:53 (michaelk)<\/b>Completed heating system check. 1hr labour 55<\/p>

16\/04\/2024 13:23 (iain)<\/b>ITC's.<\/p>

17\/04\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:03 (iain)<\/b>ITC's.. Refitted strip to wardrobe doors.<\/p>

24\/04\/2024 13:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2024 14:52 (sandra)<\/b>Friday after 12 with keys but tenant may be home <\/p>

26\/04\/2024 16:05 (iain)<\/b>ITC's. Replace mastic to 2 bathrooms.<\/p>

26\/04\/2024 16:06 (iain)<\/b>To return for rad pipe covers, door strip and plinth.<\/p>

29\/04\/2024 09:20 (dean)<\/b>260.00<\/p>

08\/05\/2024 16:12 (iain)<\/b>ITC'S. Intrumiscent strip and measure for replacement kitchen plinth.<\/p>

16\/05\/2024 16:31 (iain)<\/b>Supplied and fitted new kitchen plinth.<\/p>

16\/05\/2024 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59610","activity_ticket_id":"55973","ticket_reference":"HDT57058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/03\/24","activity_end":"2024-03-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68989","activity_notes":"Inter-tenancy checkswith keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:53 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 14:40 (sandra)<\/b>BOOKED FOR 5TH FOR mkAND 8TH FOR IAIN<\/p>

19\/03\/2024 14:11 (sandra)<\/b>Lilian wants the ITCS carried out on the 20th now <\/p>

21\/03\/2024 20:49 (michaelk)<\/b>Attended site to carry out the heating system check. Two leaks were identified and repaired, however the boiler circulation showed an issue. A seperate report has been forwarded. 2hrs labour plus parts, total 129.50 ex vat.<\/p>

25\/03\/2024 16:14 (iain)<\/b>ITC's.<\/p>

04\/04\/2024 11:54 (travis)<\/b>ITC works <\/p>

04\/04\/2024 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59611","activity_ticket_id":"55973","ticket_reference":"HDT57058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/24","activity_end":"2024-03-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68990","activity_notes":"boiler checks and rad checks with keys 20th ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:53 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 14:40 (sandra)<\/b>BOOKED FOR 5TH FOR mkAND 8TH FOR IAIN<\/p>

19\/03\/2024 14:11 (sandra)<\/b>Lilian wants the ITCS carried out on the 20th now <\/p>

21\/03\/2024 20:49 (michaelk)<\/b>Attended site to carry out the heating system check. Two leaks were identified and repaired, however the boiler circulation showed an issue. A seperate report has been forwarded. 2hrs labour plus parts, total 129.50 ex vat.<\/p>

25\/03\/2024 16:14 (iain)<\/b>ITC's.<\/p>

04\/04\/2024 11:54 (travis)<\/b>ITC works <\/p>

04\/04\/2024 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59612","activity_ticket_id":"55974","ticket_reference":"HDT57059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/24","activity_end":"2024-04-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68991","activity_notes":"Full Gas compliance testing with PAT ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:59 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 14:41 (sandra)<\/b>booked for 5th April <\/p>

12\/03\/2024 10:13 (sandra)<\/b>rescheduled by Lilian for 4th <\/p>

05\/04\/2024 08:11 (michaelk)<\/b>Completed compliance testing minus the boiler cert and servicing as this was replaced. 75.Note; I have informed lilian that the mains booster pump has failed.<\/p>

05\/04\/2024 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59613","activity_ticket_id":"55975","ticket_reference":"HDT57060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/24","activity_end":"2024-04-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68992","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 13:02 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:53 (sandra)<\/b>booked for the 8th vacant <\/p>

08\/04\/2024 16:13 (alan)<\/b>Electrical inspection <\/p>

09\/04\/2024 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59614","activity_ticket_id":"55948","ticket_reference":"HDT57033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"carpet in common areas seems to be lifting ","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/03\/24","activity_end":"2024-03-05 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68993","activity_notes":"carpet in common areas seems to be lifting ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 09:18 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 13:43 (iain)<\/b>Refixed areas of vinyl flooring on common parts staircase.<\/p>

05\/03\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59616","activity_ticket_id":"55887","ticket_reference":"HDT56972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16091 - replacement bathroom cabinet ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/24","activity_end":"2024-03-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68995","activity_notes":"replacement bathroom cabinet CABINET IS IN OFFICE.","activity_timesheet":"2","ticket_notes_combined":"

29\/02\/2024 16:54 (jane)<\/b>Bathroom cabinet on order <\/p>

05\/03\/2024 16:22 (sandra)<\/b>access requested for Wednesday 13th<\/p>

07\/03\/2024 16:09 (sandra)<\/b>confirmed for Wednesday 13th at 8am with tenant <\/p>

12\/03\/2024 14:58 (sandra)<\/b>9 am wednesday <\/p>

13\/03\/2024 09:10 (sandra)<\/b>iain stuck in traffic. needs to be rescheduled. informed Lilian<\/p>

13\/03\/2024 12:03 (sandra)<\/b>rebooked for Tuesday 19th<\/p>

13\/03\/2024 13:14 (sandra)<\/b>rescheduled for 14th <\/p>

14\/03\/2024 13:31 (roy)<\/b>With Alan<\/p>

15\/03\/2024 07:08 (alan)<\/b>Quoted works <\/p>

15\/03\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59617","activity_ticket_id":"55976","ticket_reference":"HDT57061","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Gas Cert ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68996","activity_notes":"Please can raise job to carry out the boiler inspection for Covent Garden Estate Charge 107-115 Long Acre","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 16:26 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:49 (sandra)<\/b>booked for 14th March <\/p>

12\/03\/2024 11:10 (sandra)<\/b>service to both boilers that need to be drained down - 2 days <\/p>

21\/03\/2024 06:07 (michaelk)<\/b>Attended site to draindown direct fired lochinvar water heater n1, so that the internal waterside could be inspected. The water was re-filled and vented on completion, so that the gas burner side could also be serviced. 8hrs labour 405<\/p>

21\/03\/2024 20:47 (michaelk)<\/b>Completed service to direct fired water heater n2. Documented internal condition and reinstated system on completion. 8hrs labour 405<\/p>

22\/03\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59618","activity_ticket_id":"55977","ticket_reference":"HDT57062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd floor bathroom extractor fan has stopped working ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LE","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/24","activity_end":"2024-03-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68997","activity_notes":"2nd floor bathroom extractor fan has stopped working The bathroom is in the common area so they can be accessed at anytime and the code to get into the building is 1367. ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 16:48 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 10:54 (sandra)<\/b>code given to get into building <\/p>

20\/03\/2024 13:51 (alan)<\/b>Investigate toilet extraction system not working Found time clock for system not to be working Replace time clock and leave worker <\/p>

20\/03\/2024 13:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59619","activity_ticket_id":"55837","ticket_reference":"HDT56922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/24","activity_end":"2024-03-06 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68998","activity_notes":"repairaid ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 09:17 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 09:51 (iain)<\/b>Dishwasher not working.Refit drawer front.Refit lounge door handle.Kitchen extractor not working.<\/p>

20\/02\/2024 10:12 (sandra)<\/b>emailed for appointment for RA <\/p>

20\/02\/2024 16:53 (sandra)<\/b>Wednesday 28th 10 - 2pm waiting on access from tenant <\/p>

28\/02\/2024 12:41 (sandra)<\/b>appointment needs to be rebooked as tenant was not in.<\/p>

28\/02\/2024 12:49 (sandra)<\/b>waiting for confirmation of 6th March <\/p>

06\/03\/2024 19:48 (roy)<\/b>With Repair Ais<\/p>

07\/03\/2024 10:25 (sandra)<\/b>PCB needs replacing <\/p>

07\/03\/2024 10:25 (jane)<\/b>PCB requires replacement reported back findings to client <\/p>

07\/03\/2024 10:26 (sandra)<\/b>updated client <\/p>

11\/03\/2024 14:27 (sandra)<\/b>order for new PCB has been placed on the 7th and we will advise when it has been delivered - Email Sent<\/b><\/p>

14\/03\/2024 11:39 (sandra)<\/b>Repairaid booked for new PCB to be fitted on Thursday 21st 12 - 4pmwaiting on confirmation of access <\/p>

18\/03\/2024 10:35 (sandra)<\/b>chased confirmation of access with client <\/p>

20\/03\/2024 11:19 (sandra)<\/b>emailed tenant direct for confirmation <\/p>

21\/03\/2024 15:12 (roy)<\/b>With Repair Aid<\/p>

21\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59620","activity_ticket_id":"55886","ticket_reference":"HDT56971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is flooding the kitchen each time it is used","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/24","activity_end":"2024-03-06 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"68999","activity_notes":"repairaid with keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 09:15 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 16:06 (iain)<\/b>All pipework checked from washing machine.Run a cycle and drained, no leak.<\/p>

27\/02\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>awaiting appointment <\/p>

01\/03\/2024 15:04 (sandra)<\/b>Wednesday 6th waiting on access details <\/p>

06\/03\/2024 19:43 (roy)<\/b>With Repair Aid<\/p>

07\/03\/2024 09:25 (sandra)<\/b>new door seal and inlet valve ordered 205.08<\/p>

15\/03\/2024 12:45 (sandra)<\/b>emailed for a date to fit <\/p>

18\/03\/2024 10:44 (sandra)<\/b>confirmed keys for access with Roy <\/p>

20\/03\/2024 14:33 (sandra)<\/b>rescheduled for Monday 25th<\/p>

22\/03\/2024 10:49 (sandra)<\/b>rebooked for Monday 10 - 2pm <\/p>

22\/03\/2024 12:12 (sandra)<\/b>CONFIRMED WITH KEYS <\/p>

25\/03\/2024 16:15 (iain)<\/b>Repairaid.<\/p>

27\/03\/2024 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59621","activity_ticket_id":"55978","ticket_reference":"HDT57063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement CO2 alarm ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/24","activity_end":"2024-04-12 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69000","activity_notes":"replacement CO2 alarm booked for Friday with tenant","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 11:24 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:47 (sandra)<\/b>emailed for Wednesday 13th <\/p>

07\/03\/2024 14:32 (sandra)<\/b>The new tenant is due to move in on Monday. Will confirm if he can give access.<\/p>

18\/03\/2024 13:15 (sandra)<\/b>no access from tenant. Emailed for access Wednesday <\/p>

22\/03\/2024 11:24 (sandra)<\/b>to be fitted with washing machine part arrives with RA <\/p>

27\/03\/2024 12:36 (sandra)<\/b>27th tenant home for access <\/p>

10\/04\/2024 12:15 (sandra)<\/b>provisionally booked for Friday 12th awaiting confirmation <\/p>

11\/04\/2024 09:40 (sandra)<\/b>confirmed with tenant for Friday <\/p>

16\/04\/2024 10:49 (michaelk)<\/b>Attended site to replace the out of date co alarm in the boiler cupboard. Removed existing and wired new ei alarm to the same location. 2hrs labour plus parts, total 172.60 ex vat.<\/p>

17\/04\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59622","activity_ticket_id":"55978","ticket_reference":"HDT57063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement CO2 alarm ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/24","activity_end":"2024-03-06 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69001","activity_notes":"replacement CO2 alarm ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2024 11:24 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 11:47 (sandra)<\/b>emailed for Wednesday 13th <\/p>

07\/03\/2024 14:32 (sandra)<\/b>The new tenant is due to move in on Monday. Will confirm if he can give access.<\/p>

18\/03\/2024 13:15 (sandra)<\/b>no access from tenant. Emailed for access Wednesday <\/p>

22\/03\/2024 11:24 (sandra)<\/b>to be fitted with washing machine part arrives with RA <\/p>

27\/03\/2024 12:36 (sandra)<\/b>27th tenant home for access <\/p>

10\/04\/2024 12:15 (sandra)<\/b>provisionally booked for Friday 12th awaiting confirmation <\/p>

11\/04\/2024 09:40 (sandra)<\/b>confirmed with tenant for Friday <\/p>

16\/04\/2024 10:49 (michaelk)<\/b>Attended site to replace the out of date co alarm in the boiler cupboard. Removed existing and wired new ei alarm to the same location. 2hrs labour plus parts, total 172.60 ex vat.<\/p>

17\/04\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59623","activity_ticket_id":"55979","ticket_reference":"HDT57064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16103 - 2No: replacement pumps ","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/24","activity_end":"2024-04-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69002","activity_notes":"2No: replacement pumps ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 11:46 (sandra)<\/b>on order expected early w\/c 11th <\/p>

13\/03\/2024 10:35 (sandra)<\/b>booked for Friday with Lilian <\/p>

19\/03\/2024 16:26 (sandra)<\/b>rescheduled for the 5th April at 8.30<\/p>

09\/04\/2024 08:19 (michaelk)<\/b>Completed quoted installation of mains booster pumps. 370 ex vat.<\/p>

09\/04\/2024 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59624","activity_ticket_id":"55980","ticket_reference":"HDT57065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The bathroom is in the common area so they can be accessed at anytime and the code to get into the building is 1367. ","ticket_address_1":"Flat 1 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/03\/24","activity_end":"2024-03-06 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69003","activity_notes":"The tenant has reported that the light switch in the bedroom is not working and will not switch off at flat 1 Goodwins House.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 13:02 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 14:19 (alan)<\/b>Replace faulty dimmer module to bedroom lights and leave working <\/p>

06\/03\/2024 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59625","activity_ticket_id":"55981","ticket_reference":"HDT57066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16105 - Replacement shower enclosure ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/24","activity_end":"2024-03-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69004","activity_notes":"Confirmed access for Monday 18th March at 9am - tenant will be home Replacement shower enclosure ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 15:29 (jane)<\/b>Shower enclosure on order expected into stock on Tuesday 12th or Wednesday 13th March <\/p>

07\/03\/2024 15:35 (jane)<\/b>Requested access for Thursday 14th March from 10am <\/p>

08\/03\/2024 09:11 (jane)<\/b>Tenant home for access on Thursday 14th March from 10am<\/p>

12\/03\/2024 10:10 (jane)<\/b>Have emailed the tenant direct to ask if it is possible to reschedule the shower screen for Monday 18th March from 9am <\/p>

12\/03\/2024 11:52 (jane)<\/b>Confirmed access for Monday 18th March at 9am - tenant will be home <\/p>

18\/03\/2024 16:11 (iain)<\/b>Replacement shower enclosure.<\/p>

18\/03\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59626","activity_ticket_id":"55982","ticket_reference":"HDT57067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"perko closer needed on door ","ticket_address_1":"Flat 1 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/24","activity_end":"2024-03-21 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69005","activity_notes":"perko closer needed on door perko can be fitted on Thursday 21st with keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 14:41 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 16:00 (jane)<\/b>Perko closer on order - expected in stock on 8th March <\/p>

08\/03\/2024 16:17 (sandra)<\/b>booked tuesday with perko<\/p>

19\/03\/2024 10:11 (sandra)<\/b>access emailed for Thursday awaiting confirmation <\/p>

19\/03\/2024 11:22 (sandra)<\/b>booked for Thursday 21st with keys <\/p>

21\/03\/2024 16:48 (iain)<\/b>Supplied and fitted new Perko door closer.<\/p>

21\/03\/2024 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59627","activity_ticket_id":"55983","ticket_reference":"HDT57068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe door needs to be rehung ","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/24","activity_end":"2024-03-06 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69006","activity_notes":"wardrobe door needs to be rehung ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 14:46 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 19:43 (roy)<\/b>Assist Ian with wardrobe doors<\/p>

07\/03\/2024 07:35 (iain)<\/b>Rehang sliding wardrobe doors.<\/p>

07\/03\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59628","activity_ticket_id":"55983","ticket_reference":"HDT57068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe door needs to be rehung ","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/24","activity_end":"2024-03-06 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69007","activity_notes":"wardrobe door needs to be rehung ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 14:46 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 19:43 (roy)<\/b>Assist Ian with wardrobe doors<\/p>

07\/03\/2024 07:35 (iain)<\/b>Rehang sliding wardrobe doors.<\/p>

07\/03\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59629","activity_ticket_id":"55984","ticket_reference":"HDT57069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is not working ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/03\/24","activity_end":"2024-03-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69008","activity_notes":"washing machine is not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2024 14:49 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 14:50 (sandra)<\/b>emailed for appointment <\/p>

07\/03\/2024 10:22 (sandra)<\/b>booked for 13th between 10 - 2pm <\/p>

07\/03\/2024 11:52 (sandra)<\/b>with keys <\/p>

13\/03\/2024 12:17 (roy)<\/b>With Repair Aid<\/p>

15\/03\/2024 12:39 (sandra)<\/b>emailed for update <\/p>

15\/03\/2024 14:02 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2024 09:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2024 09:51 (sandra)<\/b>Repairaid to return as machine is not pumping out all the water.<\/p>

27\/03\/2024 14:35 (sandra)<\/b>booked 27th<\/p>

27\/03\/2024 17:34 (roy)<\/b>With Repair Aid but machine is working ok.Engineer used twice and pumped out twice<\/p>

05\/04\/2024 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59630","activity_ticket_id":"55985","ticket_reference":"HDT57070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/24","activity_end":"2024-04-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69009","activity_notes":"EICR (NICEic)","activity_timesheet":"1","ticket_notes_combined":"

06\/03\/2024 16:30 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 16:32 (sandra)<\/b>booked 24th April <\/p>

07\/03\/2024 09:43 (sandra)<\/b>booked with ITC on 2nd April <\/p>

28\/03\/2024 11:55 (sandra)<\/b>11th April - Lilian <\/p>

03\/04\/2024 13:01 (sandra)<\/b>rescheduled for 12th <\/p>

08\/04\/2024 13:34 (alan)<\/b>Electrical inspection <\/p>

12\/04\/2024 13:13 (alan)<\/b>Electrical inspection <\/p>

12\/04\/2024 13:15 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2024 11:04 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59631","activity_ticket_id":"55986","ticket_reference":"HDT57071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/24","activity_end":"2024-04-24 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69010","activity_notes":"EICR (NICEic)9am 24th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 16:32 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 16:34 (sandra)<\/b>booked for 24th April <\/p>

18\/04\/2024 15:05 (sandra)<\/b>with tenant <\/p>

24\/04\/2024 11:37 (alan)<\/b>Electrical inspection <\/p>

24\/04\/2024 11:42 (michael)<\/b>(Ticket Closed)<\/p>

10\/05\/2024 15:05 (System)<\/b>NIC Sent<\/p>

10\/05\/2024 15:05 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59632","activity_ticket_id":"55987","ticket_reference":"HDT57072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flickering lights ","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1TE","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/24","activity_end":"2024-03-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69011","activity_notes":"flickering lights Wednesday 13th between 2 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 09:14 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 09:16 (sandra)<\/b>Wednesday 13th at 10am with tenant <\/p>

07\/03\/2024 11:42 (sandra)<\/b>requested after 1pm on the 13th <\/p>

08\/03\/2024 09:26 (sandra)<\/b>waiting on access from Holly<\/p>

12\/03\/2024 11:30 (sandra)<\/b>chased to confirm access for Wednesday afternoon <\/p>

12\/03\/2024 11:40 (sandra)<\/b>booked 2 - 3pm on Wednesay 13th <\/p>

13\/03\/2024 15:00 (alan)<\/b>Order replacement lamps to return tomorrow with management keys<\/p>

13\/03\/2024 15:06 (sandra)<\/b>apparently there are no keys at Kingly Court. We need to arrange a time when the tenant is at home - Email Sent<\/b><\/p>

13\/03\/2024 15:15 (sandra)<\/b>need to reschedule as soon as Hoho has sorted out a spare set of keys as tenant doesn't want to stay home and there are no keys at security <\/p>

14\/03\/2024 14:44 (alan)<\/b>Replace blown high level lamps in bedroom <\/p>

14\/03\/2024 14:44 (alan)<\/b>Replace blown high level lamps in bedroom <\/p>

14\/03\/2024 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59633","activity_ticket_id":"55988","ticket_reference":"HDT57073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"box in pipes to boiler ","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/03\/24","activity_end":"2024-03-07 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69012","activity_notes":"box in pipes to boiler with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 09:17 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 09:18 (sandra)<\/b>with keys <\/p>

07\/03\/2024 10:00 (sandra)<\/b>(Ticket Closed)<\/p>

07\/03\/2024 13:16 (iain)<\/b>Boxing in below boiler.<\/p>

07\/03\/2024 13:17 (iain)<\/b>Decoration required.<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59634","activity_ticket_id":"55989","ticket_reference":"HDT57074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/24","activity_end":"2024-04-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69013","activity_notes":"Gas compliance testing with PAT","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2024 09:41 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 09:42 (sandra)<\/b>2nd April vacant <\/p>

12\/03\/2024 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59635","activity_ticket_id":"55990","ticket_reference":"HDT57075","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"canopy lights and high level spotlights ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69014","activity_notes":"canopy lights and high level spotlights ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 10:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 10:31 (sandra)<\/b>Friday to look at spotlight and see what is needed for the tower and canopy lights to be booked in <\/p>

10\/03\/2024 12:10 (alan)<\/b>Refix outside high level light to return to look at canopy lights <\/p>

12\/03\/2024 16:15 (iain)<\/b>Ladder access.<\/p>

12\/03\/2024 19:21 (alan)<\/b>Access driver units for canopy lights found driver unit to be faulty, order replacement <\/p>

13\/03\/2024 10:20 (alan)<\/b>Parts Order 13\/3\/24 Relex due in 10 Working days <\/p>

22\/03\/2024 11:01 (sandra)<\/b>part still on order <\/p>

09\/04\/2024 14:55 (alan)<\/b>Return to site and replace driver unit for outside canopy lights <\/p>

09\/04\/2024 15:05 (travis)<\/b>Footings ladders for Alan.<\/p>

09\/04\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59636","activity_ticket_id":"55991","ticket_reference":"HDT57076","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16095 - Lighting repairs ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/24","activity_end":"2024-03-17 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69015","activity_notes":"Lighting repairs ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 11:41 (sandra)<\/b>phoned in by Alan <\/p>

14\/03\/2024 16:52 (sandra)<\/b>16th <\/p>

21\/03\/2024 05:37 (alan)<\/b>Quoted works <\/p>

22\/03\/2024 07:19 (alan)<\/b>Quoted works <\/p>

22\/03\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59637","activity_ticket_id":"55992","ticket_reference":"HDT57077","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16106 - Water damage redecoration repairs ","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/03\/24","activity_end":"2024-03-18 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69016","activity_notes":"Water damage redecoration repairs as to our quotation ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 11:24 (jane)<\/b>Providing some commencement dates to James <\/p>

11\/03\/2024 11:11 (sandra)<\/b>booked for Monday 18th <\/p>

19\/03\/2024 12:21 (dean)<\/b>Done 390.00<\/p>

19\/03\/2024 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59638","activity_ticket_id":"55984","ticket_reference":"HDT57069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is not working ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69017","activity_notes":"pick up keys for repairaid Thursday 13th 10 - 2pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 14:49 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 14:50 (sandra)<\/b>emailed for appointment <\/p>

07\/03\/2024 10:22 (sandra)<\/b>booked for 13th between 10 - 2pm <\/p>

07\/03\/2024 11:52 (sandra)<\/b>with keys <\/p>

13\/03\/2024 12:17 (roy)<\/b>With Repair Aid<\/p>

15\/03\/2024 12:39 (sandra)<\/b>emailed for update <\/p>

15\/03\/2024 14:02 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2024 09:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2024 09:51 (sandra)<\/b>Repairaid to return as machine is not pumping out all the water.<\/p>

27\/03\/2024 14:35 (sandra)<\/b>booked 27th<\/p>

27\/03\/2024 17:34 (roy)<\/b>With Repair Aid but machine is working ok.Engineer used twice and pumped out twice<\/p>

05\/04\/2024 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59639","activity_ticket_id":"55993","ticket_reference":"HDT57078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plug is stuck in the sink\/bath ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69018","activity_notes":"plug is stuck in the sink\/bath BUZZ ON THE DOOR FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 12:28 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 12:30 (sandra)<\/b>TODAY JUST BUZZ ON THE DOOR <\/p>

07\/03\/2024 15:22 (roy)<\/b>Tenants moving out.Removed pop up waste to drain hand basin.May need replacing <\/p>

07\/03\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59640","activity_ticket_id":"55994","ticket_reference":"HDT57079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 6 into Flat 3 ","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/24","activity_end":"2024-03-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69019","activity_notes":"leak from Flat 6 into Flat 3 ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 13:00 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 13:00 (sandra)<\/b>awaiting access <\/p>

07\/03\/2024 13:10 (jane)<\/b>Service operator providing access <\/p>

07\/03\/2024 13:40 (roy)<\/b>With Repair Aid.All ok<\/p>

07\/03\/2024 15:15 (jane)<\/b>Reported back findings as below to client, awaiting instructions Following our inspection today, we carried out water testing and would recommend the shower tray be re-silicone sealed in Flat 6We have been advised that the apartment as of tomorrow, will be vacant, would it be okay to book in with the operator ?<\/p>

07\/03\/2024 15:21 (roy)<\/b>Following extensive checks to shower, hand basin and toilet there was no further leakage into flat 3.However there was a soaking wet towel and water behind the toilet.I believe the hand held shower was turned on and it points upwards, it sprays against the ceiling and floods the bathroom, hence wet towel.No blockage to shower.Silicone around shower tray not very good so I suggest this is redone.Tenant moving out tomorrow and will be free for 24 hrs<\/p>

07\/03\/2024 15:49 (jane)<\/b>Client has emailed the service operator to ask for availability tomorrow<\/p>

07\/03\/2024 16:09 (jane)<\/b>Confirmed for Friday 8th March Access from 12noon. Use management keys to mastic the shower tray <\/p>

08\/03\/2024 15:56 (roy)<\/b>Remove\/Replace silicone<\/p>

08\/03\/2024 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59641","activity_ticket_id":"55994","ticket_reference":"HDT57079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 6 into Flat 3 ","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/03\/24","activity_end":"2024-03-08 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69020","activity_notes":"Confirmed for Friday 8th March Can access from 12noon. Use management keys please message Sandy 07594220811 Before & after works are completed","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 13:00 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 13:00 (sandra)<\/b>awaiting access <\/p>

07\/03\/2024 13:10 (jane)<\/b>Service operator providing access <\/p>

07\/03\/2024 13:40 (roy)<\/b>With Repair Aid.All ok<\/p>

07\/03\/2024 15:15 (jane)<\/b>Reported back findings as below to client, awaiting instructions Following our inspection today, we carried out water testing and would recommend the shower tray be re-silicone sealed in Flat 6We have been advised that the apartment as of tomorrow, will be vacant, would it be okay to book in with the operator ?<\/p>

07\/03\/2024 15:21 (roy)<\/b>Following extensive checks to shower, hand basin and toilet there was no further leakage into flat 3.However there was a soaking wet towel and water behind the toilet.I believe the hand held shower was turned on and it points upwards, it sprays against the ceiling and floods the bathroom, hence wet towel.No blockage to shower.Silicone around shower tray not very good so I suggest this is redone.Tenant moving out tomorrow and will be free for 24 hrs<\/p>

07\/03\/2024 15:49 (jane)<\/b>Client has emailed the service operator to ask for availability tomorrow<\/p>

07\/03\/2024 16:09 (jane)<\/b>Confirmed for Friday 8th March Access from 12noon. Use management keys to mastic the shower tray <\/p>

08\/03\/2024 15:56 (roy)<\/b>Remove\/Replace silicone<\/p>

08\/03\/2024 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59642","activity_ticket_id":"55995","ticket_reference":"HDT57080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/24","activity_end":"2024-03-27 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69021","activity_notes":"Gas compliance testing with PATFlat 1 - tenant to provide access -8.30am . 27\/3","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:08 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 14:09 (sandra)<\/b>booked for 27th at 9am <\/p>

25\/03\/2024 10:49 (sandra)<\/b>Flat 1 - tenant to provide access -8.30am . <\/p>

28\/03\/2024 06:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/03\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59643","activity_ticket_id":"55996","ticket_reference":"HDT57081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/24","activity_end":"2024-03-27 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69022","activity_notes":"Gas compliance testing with PAT11am with keys 27\/3","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:11 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 14:12 (sandra)<\/b>booked for 27th 10am<\/p>

25\/03\/2024 10:51 (sandra)<\/b>11am - with Keys 27\/3<\/p>

28\/03\/2024 06:20 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/03\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59644","activity_ticket_id":"55997","ticket_reference":"HDT57082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/24","activity_end":"2024-03-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69023","activity_notes":"Gas compliance testing with PATtenant to provide access on 28\/3 at 9am ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:14 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 14:15 (sandra)<\/b>28th at 10am<\/p>

25\/03\/2024 10:51 (sandra)<\/b>- 9am -Tenant to provide access28\/3<\/p>

02\/04\/2024 08:26 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/04\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59645","activity_ticket_id":"55998","ticket_reference":"HDT57083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/24","activity_end":"2024-04-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69024","activity_notes":"Gas compliance testing with PATtenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:16 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 14:17 (sandra)<\/b>28th at 10am<\/p>

09\/04\/2024 08:17 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/04\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59646","activity_ticket_id":"55999","ticket_reference":"HDT57084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/24","activity_end":"2024-03-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69025","activity_notes":"Gas compliance testing with PATbetween 10 - 11 am tenant to provide access 28th","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:18 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 14:18 (sandra)<\/b>28th at 11 am <\/p>

25\/03\/2024 10:53 (sandra)<\/b>- between 10 - 11am - Tenant to provide access<\/p>

02\/04\/2024 08:26 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/04\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59647","activity_ticket_id":"56000","ticket_reference":"HDT57085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/24","activity_end":"2024-04-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69026","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 14:23 (sandra)<\/b>booked 29th March 9am <\/p>

28\/03\/2024 10:44 (sandra)<\/b>emailed to reschedule for 8th as requested by Lilian <\/p>

03\/04\/2024 07:06 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/04\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59648","activity_ticket_id":"56001","ticket_reference":"HDT57086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/24","activity_end":"2024-04-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69027","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:25 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 14:26 (sandra)<\/b>booked for 29th March at 10am <\/p>

28\/03\/2024 10:44 (sandra)<\/b>emailed to reschedule for 8th as requested by Lilian <\/p>

03\/04\/2024 07:05 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/04\/2024 07:05 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/04\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59649","activity_ticket_id":"56002","ticket_reference":"HDT57087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/24","activity_end":"2024-03-27 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69028","activity_notes":"Gas compliance testing with PAT27th with Keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:27 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 15:57 (sandra)<\/b>booked for 27th <\/p>

25\/03\/2024 10:50 (sandra)<\/b>with keys <\/p>

28\/03\/2024 06:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/03\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59650","activity_ticket_id":"56003","ticket_reference":"HDT57088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JG","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69029","activity_notes":"EICR (NICEic) COMMON PARTS MONDAY","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 14:38 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 15:56 (sandra)<\/b>booked for Monday 11th<\/p>

15\/03\/2024 18:45 (alan)<\/b>Electrical inspection <\/p>

16\/03\/2024 09:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59651","activity_ticket_id":"56004","ticket_reference":"HDT57089","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"5a Rupert Court ","cs_id":"663","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"663","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69030","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 15:07 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 15:56 (sandra)<\/b>booked for Tuesday 12th<\/p>

12\/03\/2024 15:39 (alan)<\/b>Electrical inspection <\/p>

12\/03\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59652","activity_ticket_id":"56005","ticket_reference":"HDT57090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/03\/24","activity_end":"2024-03-13 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69031","activity_notes":"PAT test only Returning on Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 15:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 15:56 (sandra)<\/b>booked for Monday 11th<\/p>

11\/03\/2024 15:43 (alan)<\/b>PAT testing To return tomorrow <\/p>

13\/03\/2024 07:23 (alan)<\/b>PAT teat<\/p>

13\/03\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59653","activity_ticket_id":"56006","ticket_reference":"HDT57091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/24","activity_end":"2024-04-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69032","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 15:34 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 15:35 (sandra)<\/b>booked for 29th <\/p>

28\/03\/2024 10:44 (sandra)<\/b>emailed to reschedule for 8th as requested by Lilian <\/p>

03\/04\/2024 07:05 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/04\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59654","activity_ticket_id":"55509","ticket_reference":"HDT56594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69033","activity_notes":"3. One of the lights in the living room does not turn on anymore.ordered lights ","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:22 (travis)<\/b>Attended and taken details of works required,Dimmer modules in living room faulty, photos attached,Wardrobe led light sensor is faulty, coming on irratically,Fridge light cover is missing\/broken but I think the fridge thermostat has broken which would explain why the fridge is full of water droplets, Lillian to decide if a new fridge is required, photos\/details attached,Bathroom cabinet beyond repair, details attached,X1 mirrored unit is w600mmH870mm, depth 170mm,If replacement of both is required the overall width is 1200mm.<\/p>

05\/01\/2024 16:47 (sandra)<\/b>book alan and travis to remove bathroom cabinet and electrics before we quote to replace with new and make good wall as original cabinet is larger <\/p>

08\/01\/2024 13:32 (sandra)<\/b>access requested for Tuesday both Alan and Travis to remove cabinet and quote to fit new and make good once we know what is behind the cabinet <\/p>

11\/01\/2024 10:21 (sandra)<\/b>rebooked for Monday 15th and awaiting confirmation <\/p>

11\/01\/2024 12:42 (sandra)<\/b>Confirmed with tenant Monday 15th<\/p>

12\/01\/2024 14:11 (travis)<\/b>Refitted bedroom door handles using new grub screws,Measured for black out blind in bedroom two.Blind details for quote are,W 850mm,Drop 550mm,Black out roller blind in grey.<\/p>

15\/01\/2024 13:37 (travis)<\/b>Removed X2 bathroom cabinets with mirrored doors,made good damaged ceiling and filled ready for decoration, disposal of old cabinets,Decoration required.<\/p>

15\/01\/2024 15:18 (alan)<\/b>Disconnected lights and shaver socket in bathroom cabinet <\/p>

23\/01\/2024 10:15 (sandra)<\/b>emailed decorating for 25th - waiting on response <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done <\/p>

29\/01\/2024 14:47 (michael)<\/b>(Ticket Closed)<\/p>

07\/03\/2024 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 15:37 (sandra)<\/b>Alan ordered dimmer switches <\/p>

07\/03\/2024 15:54 (sandra)<\/b>Dean to paint wall where the cabinet is to be fitted once dry. Leak repaired on 7\/3 will take two weeks to dry.<\/p>

14\/03\/2024 16:23 (sandra)<\/b>Dean booked to paint wall for cabinet that should be now dry. <\/p>

15\/03\/2024 14:44 (sandra)<\/b>emailed for 19th awaiting confirmation <\/p>

19\/03\/2024 12:21 (dean)<\/b>Done 60.00<\/p>

19\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59655","activity_ticket_id":"56007","ticket_reference":"HDT57092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/24","activity_end":"2024-03-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69034","activity_notes":"Gas compliance testing with PATBOOKED FOR THURSDAY with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 15:50 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 15:51 (sandra)<\/b>booked for Thursday 14th at 10am<\/p>

15\/03\/2024 09:02 (michaelk)<\/b>Completed full compliance testing 185<\/p>

15\/03\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 10:13 (michaelk)<\/b>Installed flue screws to flue to prevent shutting down the appliance. 1hr labour 55<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59656","activity_ticket_id":"55509","ticket_reference":"HDT56594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/03\/24","activity_end":"2024-03-19 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69035","activity_notes":"to paint behind cabinet that has to be fitted ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2024 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2024 10:22 (travis)<\/b>Attended and taken details of works required,Dimmer modules in living room faulty, photos attached,Wardrobe led light sensor is faulty, coming on irratically,Fridge light cover is missing\/broken but I think the fridge thermostat has broken which would explain why the fridge is full of water droplets, Lillian to decide if a new fridge is required, photos\/details attached,Bathroom cabinet beyond repair, details attached,X1 mirrored unit is w600mmH870mm, depth 170mm,If replacement of both is required the overall width is 1200mm.<\/p>

05\/01\/2024 16:47 (sandra)<\/b>book alan and travis to remove bathroom cabinet and electrics before we quote to replace with new and make good wall as original cabinet is larger <\/p>

08\/01\/2024 13:32 (sandra)<\/b>access requested for Tuesday both Alan and Travis to remove cabinet and quote to fit new and make good once we know what is behind the cabinet <\/p>

11\/01\/2024 10:21 (sandra)<\/b>rebooked for Monday 15th and awaiting confirmation <\/p>

11\/01\/2024 12:42 (sandra)<\/b>Confirmed with tenant Monday 15th<\/p>

12\/01\/2024 14:11 (travis)<\/b>Refitted bedroom door handles using new grub screws,Measured for black out blind in bedroom two.Blind details for quote are,W 850mm,Drop 550mm,Black out roller blind in grey.<\/p>

15\/01\/2024 13:37 (travis)<\/b>Removed X2 bathroom cabinets with mirrored doors,made good damaged ceiling and filled ready for decoration, disposal of old cabinets,Decoration required.<\/p>

15\/01\/2024 15:18 (alan)<\/b>Disconnected lights and shaver socket in bathroom cabinet <\/p>

23\/01\/2024 10:15 (sandra)<\/b>emailed decorating for 25th - waiting on response <\/p>

29\/01\/2024 07:43 (dean)<\/b>Done <\/p>

29\/01\/2024 14:47 (michael)<\/b>(Ticket Closed)<\/p>

07\/03\/2024 15:36 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2024 15:37 (sandra)<\/b>Alan ordered dimmer switches <\/p>

07\/03\/2024 15:54 (sandra)<\/b>Dean to paint wall where the cabinet is to be fitted once dry. Leak repaired on 7\/3 will take two weeks to dry.<\/p>

14\/03\/2024 16:23 (sandra)<\/b>Dean booked to paint wall for cabinet that should be now dry. <\/p>

15\/03\/2024 14:44 (sandra)<\/b>emailed for 19th awaiting confirmation <\/p>

19\/03\/2024 12:21 (dean)<\/b>Done 60.00<\/p>

19\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59657","activity_ticket_id":"56008","ticket_reference":"HDT57093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A door handle in the security cabin at central cross has broken","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/24","activity_end":"2024-03-19 18:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69036","activity_notes":"A door handle in the security cabin at central cross has broken","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2024 09:43 (System)<\/b>Ticket Created<\/p>

08\/03\/2024 11:36 (jane)<\/b>New Handle order - 3 day lead-time - Email Sent<\/b><\/p>

09\/03\/2024 10:03 (iain)<\/b>Temporary repair to handle. New one on order.<\/p>

19\/03\/2024 11:55 (iain)<\/b>Supplied and fitted new handles to security cabin.<\/p>

19\/03\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59658","activity_ticket_id":"56009","ticket_reference":"HDT57094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door has come off of the latch completely and we cant open or close it ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/03\/24","activity_end":"2024-03-08 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69037","activity_notes":"front door has come off of the latch completely and we cant open or close it ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2024 12:51 (System)<\/b>Ticket Created<\/p>

08\/03\/2024 12:52 (sandra)<\/b>Lilian spoke to Travis and he said he can go in an hour <\/p>

08\/03\/2024 13:50 (travis)<\/b>Refitted main door to apartment using new screws <\/p>

08\/03\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59659","activity_ticket_id":"56010","ticket_reference":"HDT57095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/24","activity_end":"2024-03-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69038","activity_notes":"Friday 22\/3 at 8am with tenant -Loose bathroom tilesto reinstate tiles, check and regrout all required floor tiles.-Flat door fire strips\/sealsto replace fire strip\/seals ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2024 13:52 (System)<\/b>Ticket Created<\/p>

08\/03\/2024 14:13 (sandra)<\/b>Lilian has booked for Friday 15th at 8am <\/p>

08\/03\/2024 16:20 (sandra)<\/b>confirmed for Friday at 8am <\/p>

08\/03\/2024 16:20 (sandra)<\/b>with tenant <\/p>

18\/03\/2024 10:29 (sandra)<\/b>to be rescheduled <\/p>

18\/03\/2024 15:43 (sandra)<\/b>tenant wants Friday 22nd at 8am <\/p>

22\/03\/2024 15:58 (iain)<\/b>Removed and reinstated floor tiles and regrouted where required.Supplied and fitted new fire seals to front door.<\/p>

22\/03\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59660","activity_ticket_id":"56011","ticket_reference":"HDT57096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/03\/24","activity_end":"2024-03-08 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69039","activity_notes":"list of worksattend and check the electric and boiler and hot water are all working as there are contractors going in next week. ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2024 14:11 (System)<\/b>Ticket Created<\/p>

08\/03\/2024 15:06 (alan)<\/b>Check electrical is all working <\/p>

11\/03\/2024 08:58 (michaelk)<\/b>Attended site to confirm that the hot water was operational. 1hr labour 55<\/p>

11\/03\/2024 13:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59661","activity_ticket_id":"56011","ticket_reference":"HDT57096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/03\/24","activity_end":"2024-03-08 15:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69040","activity_notes":"list of worksattend and check the electric and boiler and hot water are all working as there are contractors going in next week. The keys will be available from seven dials security. @Natalie Anderson","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2024 14:11 (System)<\/b>Ticket Created<\/p>

08\/03\/2024 15:06 (alan)<\/b>Check electrical is all working <\/p>

11\/03\/2024 08:58 (michaelk)<\/b>Attended site to confirm that the hot water was operational. 1hr labour 55<\/p>

11\/03\/2024 13:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59662","activity_ticket_id":"56012","ticket_reference":"HDT57097","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/24","activity_end":"2024-03-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69041","activity_notes":"Handy Man Service For Wednesday 13th and Thursday 14th March ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2024 14:25 (jane)<\/b>For Wednesday 13th and Thursday 14th March <\/p>

13\/03\/2024 17:54 (travis)<\/b>Maintenance works.<\/p>

14\/03\/2024 16:27 (travis)<\/b>Maintenance works.<\/p>

14\/03\/2024 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59663","activity_ticket_id":"56013","ticket_reference":"HDT57098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bulbs need replacing ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/24","activity_end":"2024-03-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69042","activity_notes":"bulbs need replacing The keys will be available NEWPORT SECURITY ","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2024 14:34 (System)<\/b>Ticket Created<\/p>

08\/03\/2024 15:09 (alan)<\/b>Look at lights not working in flat 2 lights in bathroom not working, These lamps are now obsolete order parts so LED lamps can be installed into fitting 2 fittings under kitchen cupboard found to be broken and need replacement. Order new fittings <\/p>

08\/03\/2024 15:38 (sandra)<\/b>Looked at lights not working in flat 2 lights in bathroom not working, These lamps are now obsolete order parts so LED lamps can be installed into fitting 2 fittings under kitchen cupboard found to be broken and need replacement. ordered new fittings - Email Sent<\/b><\/p>

15\/03\/2024 12:08 (sandra)<\/b>waiting on confirmation of access for Monday morning <\/p>

18\/03\/2024 10:41 (sandra)<\/b>Client emailed tenant for access on Tuesday awaiting confirmation <\/p>

19\/03\/2024 13:43 (alan)<\/b>Repair lamp holds on lights under kitchen cupboard Bathroom lights fit retro fit led lamp into halogen fittings <\/p>

19\/03\/2024 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59664","activity_ticket_id":"56014","ticket_reference":"HDT57099","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply and ipad to site ","ticket_address_1":"The Whittington Building ","ticket_address_2":"4a Frederick's Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"The Whittington Building ","cs_id":"2934","cs_address_2":"4a Frederick's Place ","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2934","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"08\/03\/24","activity_end":"2024-03-08 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69043","activity_notes":"To supply and ipad to site ","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2024 15:01 (System)<\/b>Ticket Created<\/p>

08\/03\/2024 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59665","activity_ticket_id":"56015","ticket_reference":"HDT57100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16089 - Replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/03\/24","activity_end":"2024-03-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69044","activity_notes":"Replacement washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

08\/03\/2024 15:23 (sandra)<\/b>sent over to RA as they fitted a PCB. they will not charge for the PCB if we replace with them.OPTION ONE APPROVED <\/p>

08\/03\/2024 16:19 (sandra)<\/b>requested access for Thursday 14th <\/p>

11\/03\/2024 10:55 (sandra)<\/b>confirmed just waiting on keys or tenant <\/p>

12\/03\/2024 14:44 (sandra)<\/b>with keys <\/p>

14\/03\/2024 13:30 (roy)<\/b>With Repair Aid<\/p>

15\/03\/2024 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59666","activity_ticket_id":"56016","ticket_reference":"HDT57101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant Locked Inside Property","ticket_address_1":"Flat 2","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/24","activity_end":"2024-03-11 08:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69045","activity_notes":"Tenant Locked Inside Property: Reporter is calling on behalf of the tenant as she can't make UK calls however when someone arrives they can use the intercom to speak to her.The door can be opened from the outside. ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 08:13 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 09:06 (roy)<\/b>Opened door from outside.Removed night latch loch as it is broken.Used dead bolt to secure doorNeeds new night latch<\/p>

11\/03\/2024 13:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59667","activity_ticket_id":"56017","ticket_reference":"HDT57102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Hot Water:","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/24","activity_end":"2024-03-11 08:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69046","activity_notes":"No Hot Water: in the bathroom\/kitchen since last nightwaiting for a picture of the boiler screen to see if there's any issue with the boiler","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 08:16 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 09:05 (roy)<\/b>Repressured and reset system Tested all ok<\/p>

11\/03\/2024 13:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59668","activity_ticket_id":"56018","ticket_reference":"HDT57103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working and leaking:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/24","activity_end":"2024-03-11 08:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69047","activity_notes":"Dishwasher not working and leaking:","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 08:18 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 09:04 (roy)<\/b>Incorrect address<\/p>

11\/03\/2024 13:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59669","activity_ticket_id":"56019","ticket_reference":"HDT57104","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Re-secure Main Entrance Door:","ticket_address_1":"Flat 7","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/03\/24","activity_end":"2024-03-11 08:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69048","activity_notes":"Re-secure Main Entrance Door:","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 08:21 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 09:03 (roy)<\/b>Following a fire (small) and fire brigade broke front door to get access.Refixed flat door and had to replace the lock<\/p>

11\/03\/2024 13:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59670","activity_ticket_id":"56020","ticket_reference":"HDT57105","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you raise a job to 120-122 Long Acre to purchase coffee and tea flask and other kitchen items.","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/24","activity_end":"2024-03-15 08:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69049","activity_notes":"Please can you raise a job to 120-122 Long Acre to purchase coffee and tea flask and other kitchen items.","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 09:58 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>

21\/03\/2024 05:52 (alan)<\/b>Supply parts <\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59671","activity_ticket_id":"56021","ticket_reference":"HDT57106","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"order printer cartridges ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/24","activity_end":"2024-03-18 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69050","activity_notes":"order printer cartridges HP LaserJet MFP M277 dw - for Randall Osbornetoner cartridges 1.cyan1.magenta1.black1yellow","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 10:01 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 10:01 (sandra)<\/b>ordered through the office <\/p>

12\/03\/2024 15:15 (jane)<\/b>Printer cartridges ordered, 48 hour lead-time <\/p>

18\/03\/2024 11:19 (alan)<\/b>Drop off parts<\/p>

18\/03\/2024 11:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59672","activity_ticket_id":"56022","ticket_reference":"HDT57107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57103 Follow-Up - washing machine valve ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/24","activity_end":"2024-03-11 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69051","activity_notes":"HDT57103 Follow-Up - washing machine valve ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 10:23 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 10:25 (sandra)<\/b>new valve is needed for the washing machine. Will return before 3 pm today and fit a new one - Email Sent<\/b><\/p>

11\/03\/2024 13:54 (sandra)<\/b>new valve to be fitted by 3 pm today <\/p>

13\/03\/2024 08:05 (michaelk)<\/b>Attended site to replace existing 2 x washing machine valves. Fitted and left fully operational. 2hrs labour plus parts, total 114 ex vat.<\/p>

13\/03\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59673","activity_ticket_id":"56023","ticket_reference":"HDT57108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57101 Follow-Up - new night latch is required ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/24","activity_end":"2024-03-20 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69052","activity_notes":"HDT57101 Follow-Up - new night latch is required ","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2024 10:25 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 10:28 (sandra)<\/b>new night latch is required. asked for access <\/p>

11\/03\/2024 11:35 (sandra)<\/b>new lock on order 2 days lead time. this will be booked once it is delivered - Email Sent<\/b><\/p>

19\/03\/2024 12:28 (sandra)<\/b>emailed for access on 20th awaiting confirmation <\/p>

20\/03\/2024 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59674","activity_ticket_id":"55890","ticket_reference":"HDT56975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69053","activity_notes":"to replace a new lampshade in the living room. Please arrange for Alan to check it out.","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 10:29 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:30 (sandra)<\/b>booked for 11th with keys <\/p>

11\/03\/2024 10:32 (sandra)<\/b>The new tenant is due to move in on the 14th. Cleaner is going in on the 13th.Can you please inform Iain & Dean that we need this Flat back by Wednesday morning.<\/p>

11\/03\/2024 16:12 (iain)<\/b>ITC's.<\/p>

12\/03\/2024 08:21 (alan)<\/b>Supply and fit new lamp shade in main room <\/p>

12\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

13\/03\/2024 08:08 (michaelk)<\/b>Completed heating system check 1hr labour 55<\/p>

13\/03\/2024 09:47 (sandra)<\/b>Dean is finished <\/p>

13\/03\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59675","activity_ticket_id":"55990","ticket_reference":"HDT57075","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"canopy lights and high level spotlights ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/24","activity_end":"2024-03-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69054","activity_notes":"canopy lights and high level spotlights ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 10:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 10:31 (sandra)<\/b>Friday to look at spotlight and see what is needed for the tower and canopy lights to be booked in <\/p>

10\/03\/2024 12:10 (alan)<\/b>Refix outside high level light to return to look at canopy lights <\/p>

12\/03\/2024 16:15 (iain)<\/b>Ladder access.<\/p>

12\/03\/2024 19:21 (alan)<\/b>Access driver units for canopy lights found driver unit to be faulty, order replacement <\/p>

13\/03\/2024 10:20 (alan)<\/b>Parts Order 13\/3\/24 Relex due in 10 Working days <\/p>

22\/03\/2024 11:01 (sandra)<\/b>part still on order <\/p>

09\/04\/2024 14:55 (alan)<\/b>Return to site and replace driver unit for outside canopy lights <\/p>

09\/04\/2024 15:05 (travis)<\/b>Footings ladders for Alan.<\/p>

09\/04\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59676","activity_ticket_id":"56024","ticket_reference":"HDT57109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3 wardrobe doors need to be rehung ","ticket_address_1":"Flat 1","ticket_address_2":"30a Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 1","cs_id":"1853","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1853","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/24","activity_end":"2024-03-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69055","activity_notes":"when letting in repairaid for the washer\/dryer can you look at the 3 wardrobe doors that need rehanging.do they need new partsdo they need 2 men TENANT WILL BE IN THIS AFTERNOON WITH ROY ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 10:59 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 11:04 (sandra)<\/b>waiting on access for Wednesday 13th<\/p>

18\/03\/2024 13:12 (sandra)<\/b>waiting on access from tenant <\/p>

19\/03\/2024 12:38 (sandra)<\/b>emailed for access on Wednesday 20th <\/p>

20\/03\/2024 09:26 (sandra)<\/b>TENANT HOME THIS AFTERNOON<\/p>

20\/03\/2024 15:28 (roy)<\/b>Rehung 3 x wardrobe doorsWith Ian<\/p>

20\/03\/2024 16:12 (michael)<\/b>(Ticket Closed)<\/p>

20\/03\/2024 16:47 (iain)<\/b>Rehang wardrobe doors.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59677","activity_ticket_id":"55892","ticket_reference":"HDT56977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/03\/24","activity_end":"2024-03-13 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69056","activity_notes":"Inter-tenancy checks11th March - tenant moves in on 18th Please inform Dean to apply a coat of paint throughout the Flat except for one of the bedroom which he had done recently.I spoke with him earlier today but just a reminder.","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2024 10:42 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:43 (sandra)<\/b>11th March <\/p>

11\/03\/2024 15:42 (alan)<\/b>Replace 2 blown lamps and replace 2 faulty dimmer modules <\/p>

11\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

11\/03\/2024 16:14 (iain)<\/b>Returning tomorrow to fit kitchen cupboard handles.<\/p>

12\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

13\/03\/2024 08:07 (michaelk)<\/b>Completed heating system check. Re-pressurised expansion vessel and left in full working order. 2hrs labour 105<\/p>

13\/03\/2024 09:51 (jane)<\/b>Decorating being carried out today and tomorrow <\/p>

14\/03\/2024 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59678","activity_ticket_id":"55907","ticket_reference":"HDT56992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/24","activity_end":"2024-03-14 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69057","activity_notes":"no heating or hot water and no heating in the bathroom All rooms will be left open and collect keys for accessThursday 14th ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2024 09:22 (System)<\/b>Ticket Created<\/p>

27\/02\/2024 16:06 (michaelk)<\/b>Attended site to investigate boiler failure. The prv valve was found to be letting by, which has been ordered. I have pressurised the boiler and will return to fit Wednesday. Note; a trv valve is also required for the bathroom and was reported by the tenant. Both items will be replaced at the same time. 2hrs labour 105<\/p>

29\/02\/2024 08:50 (michaelk)<\/b>Attended site to drain down the boiler and replace the aav. Completed the work, re-pressurised the expansion and completed purge cycle. Replace trv to the bathroom radiator. 3hrs labour plus parts, total 203.50 ex vat.<\/p>

29\/02\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>

11\/03\/2024 13:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

11\/03\/2024 13:33 (sandra)<\/b>access to all rooms needed as boiler needs draining and system balancing <\/p>

11\/03\/2024 15:05 (sandra)<\/b>All rooms will be left open and keys for access 14th <\/p>

15\/03\/2024 09:03 (michaelk)<\/b>Attended site to try to resolve balancing issue on the system. Was unable to get the flow rate through the bathroom radiator which requires changing. 2hrs labour 105.Quote to be forwarded. <\/p>

15\/03\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59679","activity_ticket_id":"56025","ticket_reference":"HDT57110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenants door handle to the flat has come off ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/24","activity_end":"2024-03-11 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69058","activity_notes":"tenants door handle to the flat has come off keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 15:17 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 15:18 (sandra)<\/b>urgent for this afternoon. keys for access <\/p>

11\/03\/2024 16:14 (iain)<\/b>Refixed D handle to flat front door.<\/p>

11\/03\/2024 16:14 (iain)<\/b>Refixed D handle to flat front door.<\/p>

12\/03\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59680","activity_ticket_id":"56026","ticket_reference":"HDT57111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking toilet - urgent","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/24","activity_end":"2024-03-13 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69059","activity_notes":"leaking toilet - urgent keys the bathroom with window at 9a little Newport street WC2H 7JJ the toilet is leaking. The cleaner discovered it and mopped up and when she finished cleaning the kitchen she returned to the bathroom after about half an hour and found the floor flooded again. ","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2024 15:26 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 15:27 (sandra)<\/b>urgent for today with keys <\/p>

11\/03\/2024 15:48 (sandra)<\/b>a new seal and fixing kit has been ordered. it is clean water and is not leaking a lot. Can you not use the toilet if possible and the parts will be here Wednesday morning. - Email Sent<\/b><\/p>

13\/03\/2024 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59681","activity_ticket_id":"56027","ticket_reference":"HDT57112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DISHWASHER ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/24","activity_end":"2024-03-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69060","activity_notes":"DISHWASHER The dishwasher has suddenly stopped working half way through a cycle and was showing a light for a faulty water supply and when restarted it seems to be stuck on a drain cycle and when I checked under the sink there is a very slow leak.CAN YOU SEE IF IT IS A BLOCKED HOSE AT 1PM ON TUESDAY.OR I CAN RING AN APPLIANCE ENGINEER ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 16:35 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 16:36 (sandra)<\/b>Send an engineer to see if the hose is blocked at 1pm Tuesday <\/p>

12\/03\/2024 16:44 (sandra)<\/b>investigated dishwasher. Did not find any hose that was blocked. Dishwasher is working and tenant has said he will notify Lilian if it needs further attendance (appliance engineer) - Email Sent<\/b><\/p>

13\/03\/2024 08:03 (roy)<\/b>Not sure what problem is here.Tenant said water not going into dishwasher but found valve off.But tenant said it was on before.Also drainage hose in wrong position so when sink is used it is possible water going into drain hose.Tenant to monitor problem<\/p>

13\/03\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59682","activity_ticket_id":"56028","ticket_reference":"HDT57113","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replace door in basement staircase ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/03\/24","activity_end":"2024-03-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69061","activity_notes":"Replace door in basement staircase staircase 3 ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 09:33 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 16:06 (travis)<\/b>Replacement fire door and frame repair.<\/p>

26\/03\/2024 16:32 (jane)<\/b>(Ticket Closed)<\/p>

27\/03\/2024 14:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/04\/2024 10:37 (sandra)<\/b>decorating started on 10th <\/p>

15\/04\/2024 10:15 (dean)<\/b>140.00<\/p>

15\/04\/2024 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59683","activity_ticket_id":"56029","ticket_reference":"HDT57114","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"basement of mercer walk replace cleaner cupboard door lock ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69062","activity_notes":"basement of mercer walk replace cleaner cupboard door lock ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 09:40 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 12:02 (roy)<\/b>Removed lock as it is broken.This is now on order.Foxes are sorting it out and it may be a few days<\/p>

13\/03\/2024 13:04 (jane)<\/b>Lock on order - 2\/3 days lead-time - Email Sent<\/b><\/p>

14\/03\/2024 16:15 (sandra)<\/b>lock due in Monday 18th\/Tuesday 19th <\/p>

21\/03\/2024 12:10 (roy)<\/b>Removed Replaced lockPurchase new handles and replaceTested all ok<\/p>

21\/03\/2024 12:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59684","activity_ticket_id":"55862","ticket_reference":"HDT56947","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"engineer required with ladder to take down wifi box from ceiling ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69063","activity_notes":"engineer required with ladder to take down wifi box from ceiling IT will be on site to reset and then it just needs to be put back ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 10:07 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 11:54 (sandra)<\/b>BOOKED FOR FRIDAY LATE MORNING AS CLIENT IS NOT IN THE OFFICE THURSDAY <\/p>

22\/02\/2024 15:23 (sandra)<\/b>CLIENT RESCHEDULED FOR TUESDAY AT 9AM <\/p>

27\/02\/2024 16:04 (iain)<\/b>Unable to reach Wi-Fi box with steps or ladders safely. Office informed.<\/p>

01\/03\/2024 14:40 (sandra)<\/b>Friday 8th with hired ladder <\/p>

04\/03\/2024 13:34 (sandra)<\/b>rescheduled for 12th at 9am <\/p>

11\/03\/2024 16:15 (iain)<\/b>To hire combination ladder.<\/p>

12\/03\/2024 15:38 (alan)<\/b>Help lain <\/p>

12\/03\/2024 16:12 (iain)<\/b>Ladder access.<\/p>

12\/03\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 10:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 10:10 (sandra)<\/b>booked for Thursday 11th to put the wifi box upawaiting confirmation <\/p>

04\/04\/2024 10:26 (sandra)<\/b>booked for 16th 8am with extra long ladder <\/p>

16\/04\/2024 09:27 (iain)<\/b>Ladder access for IT.Hire charge for combination ladder.<\/p>

16\/04\/2024 09:30 (alan)<\/b>Put WiFi box with Iain <\/p>

17\/04\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59685","activity_ticket_id":"55955","ticket_reference":"HDT57040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/24","activity_end":"2024-03-26 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69064","activity_notes":"Inter-tenancy check List PROVISIONALLY BOOKED WORKS","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:22 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:26 (sandra)<\/b>List booked for 12thworks provisionally booked for 26th <\/p>

12\/03\/2024 13:53 (iain)<\/b>ITC list.<\/p>

12\/03\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 14:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2024 14:44 (jane)<\/b>ITC list and report sent to client <\/p>

02\/04\/2024 11:53 (travis)<\/b>All items on ITC List are now completed.The sliding door mechanism has broken wheels and would require a company specializing in these to replace, although have got them working temporarily.<\/p>

03\/04\/2024 07:31 (alan)<\/b>Replace downlight in boiler cupboard Repair loose connection to light switch in cupboard for under kitchen cupboard lights <\/p>

03\/04\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59686","activity_ticket_id":"55949","ticket_reference":"HDT57034","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"door closer needs to be adjusted so it closes properly ","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 6XL","cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/24","activity_end":"2024-03-12 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69065","activity_notes":"door closer needs to be adjusted so it closes properly CALL BACK AS DOOR IS STILL NOT CLOSING WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 09:25 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 09:36 (sandra)<\/b>booked for Thursday <\/p>

05\/03\/2024 14:22 (sandra)<\/b>Booked for 6th Wed<\/p>

06\/03\/2024 19:45 (roy)<\/b>Ease and adjusted door<\/p>

07\/03\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 10:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2024 10:21 (sandra)<\/b>Called back as door is still no closing <\/p>

13\/03\/2024 08:01 (roy)<\/b>Not door closure.Removed door stop and door closes perfectly.New carpet was laid and door stop dragging along new carpet.Did raise it up last week but needs more <\/p>

13\/03\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59687","activity_ticket_id":"56030","ticket_reference":"HDT57115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light switches ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/24","activity_end":"2024-03-14 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69066","activity_notes":"light switches ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 10:24 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 10:24 (sandra)<\/b>Thursday at 9am <\/p>

12\/03\/2024 15:32 (sandra)<\/b>tenant to provide access <\/p>

15\/03\/2024 07:09 (alan)<\/b>Replace 3 faulty dimmers module in main and and 2 switchs <\/p>

15\/03\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59688","activity_ticket_id":"56031","ticket_reference":"HDT57116","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak into disabled toilet ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69067","activity_notes":"leak into disabled toilet can you try and divert it from the toilet","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 11:15 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 07:59 (roy)<\/b>Following heavy rain leak into disabled toilet. On roof there is condensers in a housing. This is full of water with overflows. Bailed out water and leak has stopped.NTR to drain housing and carry out test<\/p>

14\/03\/2024 13:27 (roy)<\/b>Sucked all water out of housing and carried out water test to overflow pipe.Did not leak.Found another overflow pipe in opposite corner.Need to test with hose<\/p>

21\/03\/2024 17:12 (roy)<\/b>Temp repairs to louvre doors and roof.There are at least 6 doors need to be quoted to replace and 38 doors need painting<\/p>

22\/03\/2024 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59689","activity_ticket_id":"56032","ticket_reference":"HDT57117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical meter read ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69068","activity_notes":"electrical meter readAccess is in the common parts cupboard by flat 4 keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 12:30 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 13:57 (alan)<\/b>Meter reading See photo <\/p>

12\/03\/2024 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59690","activity_ticket_id":"56033","ticket_reference":"HDT57118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas meter read ","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69069","activity_notes":"Gas meter read inside Fernandos basement on st martins lane I will advise them to expect you","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 12:33 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 13:17 (alan)<\/b>Read gas meter See photo<\/p>

12\/03\/2024 13:46 (michael)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 13:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59691","activity_ticket_id":"56034","ticket_reference":"HDT57119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric meter read ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69070","activity_notes":"electric meter read cupboard next to one of the flats on the 3rd floor key can be collected from security and the code is C1973X handle to the left","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 12:34 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 09:06 (alan)<\/b>Meter readings see photo <\/p>

13\/03\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59692","activity_ticket_id":"56035","ticket_reference":"HDT57120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meter reads ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor Office","cs_id":"2745","cs_address_2":"19 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"2745","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69071","activity_notes":"meter reads Alan has advised me previously that this is in the basement of 19 Gerrard Street I will advise the hair salon to expect you. 19 Gerrard Street 3rd Floor Office the tenant has requested the following. electricity -A close photograph of the meter so they can read the serial number.-A photograph of the meter from further away so that they can see how this is connected to their cut out\/supply,","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 12:36 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 09:07 (alan)<\/b>Meter reading see photos <\/p>

13\/03\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59693","activity_ticket_id":"56036","ticket_reference":"HDT57121","ticket_client":"2116","client_name":"Bancone ","ticket_title":"2 taps that are constantly dripping","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/24","activity_end":"2024-03-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69072","activity_notes":"2 taps that are constantly dripping","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 12:54 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 12:55 (sandra)<\/b>friday <\/p>

15\/03\/2024 09:11 (michaelk)<\/b>Attended site to investigate kitchen tap faults. The left hand sink required new cartridges and handles due to corrosion damage. The right hand sink requires two new cartridges. Both sinks are now in full working order. 2hrs labour plus parts, total 190.80 ex vat.<\/p>

15\/03\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59694","activity_ticket_id":"56037","ticket_reference":"HDT57122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no electric ","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/24","activity_end":"2024-03-12 18:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69073","activity_notes":"no electric ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 14:20 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 19:23 (alan)<\/b>Investigate no power to flat Found main switch in fuse box to be turned off, switched on tested and left working <\/p>

13\/03\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59695","activity_ticket_id":"55955","ticket_reference":"HDT57040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/24","activity_end":"2024-04-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69074","activity_notes":"ITC list to be carried out on Tuesday 2nd April New tenant moves in on 3rd April ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:22 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:26 (sandra)<\/b>List booked for 12thworks provisionally booked for 26th <\/p>

12\/03\/2024 13:53 (iain)<\/b>ITC list.<\/p>

12\/03\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 14:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2024 14:44 (jane)<\/b>ITC list and report sent to client <\/p>

02\/04\/2024 11:53 (travis)<\/b>All items on ITC List are now completed.The sliding door mechanism has broken wheels and would require a company specializing in these to replace, although have got them working temporarily.<\/p>

03\/04\/2024 07:31 (alan)<\/b>Replace downlight in boiler cupboard Repair loose connection to light switch in cupboard for under kitchen cupboard lights <\/p>

03\/04\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59696","activity_ticket_id":"56015","ticket_reference":"HDT57100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16089 - Replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69075","activity_notes":"Replacement washer\/dryer access for Repairaid 10 - 2pm Thursday 14th","activity_timesheet":"2","ticket_notes_combined":"

08\/03\/2024 15:23 (sandra)<\/b>sent over to RA as they fitted a PCB. they will not charge for the PCB if we replace with them.OPTION ONE APPROVED <\/p>

08\/03\/2024 16:19 (sandra)<\/b>requested access for Thursday 14th <\/p>

11\/03\/2024 10:55 (sandra)<\/b>confirmed just waiting on keys or tenant <\/p>

12\/03\/2024 14:44 (sandra)<\/b>with keys <\/p>

14\/03\/2024 13:30 (roy)<\/b>With Repair Aid<\/p>

15\/03\/2024 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59697","activity_ticket_id":"56038","ticket_reference":"HDT57123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower control not working in the shower room with the window ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/24","activity_end":"2024-03-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69076","activity_notes":"shower control not working in the shower room with the window keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 15:30 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 16:38 (sandra)<\/b>keys <\/p>

13\/03\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>

14\/03\/2024 10:17 (michaelk)<\/b>Attended site to repair toilet leak and to investigate shower handle. Repaired both items and left fully operational. 2hrs labour 105<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59698","activity_ticket_id":"56039","ticket_reference":"HDT57124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind has part of it fallen off ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/24","activity_end":"2024-03-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69077","activity_notes":"blind has part of it fallen off if it cant be reinstated. measure for a new blind WEDNESDAY AFTER MID DAY WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 16:01 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 16:01 (sandra)<\/b>WEDNESDAY AFTER MID DAY WITH TENANT <\/p>

18\/03\/2024 08:31 (iain)<\/b>Details taken for blinds.<\/p>

19\/03\/2024 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59699","activity_ticket_id":"56024","ticket_reference":"HDT57109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3 wardrobe doors need to be rehung ","ticket_address_1":"Flat 1","ticket_address_2":"30a Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 1","cs_id":"1853","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1853","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/24","activity_end":"2024-03-20 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69078","activity_notes":"when letting in repairaid for the washer\/dryer can you look at the 3 wardrobe doors that need rehanging.do they need new partsdo they need 2 men TENANT WILL BE IN THIS AFTERNOON WITH IAIN","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2024 10:59 (System)<\/b>Ticket Created<\/p>

11\/03\/2024 11:04 (sandra)<\/b>waiting on access for Wednesday 13th<\/p>

18\/03\/2024 13:12 (sandra)<\/b>waiting on access from tenant <\/p>

19\/03\/2024 12:38 (sandra)<\/b>emailed for access on Wednesday 20th <\/p>

20\/03\/2024 09:26 (sandra)<\/b>TENANT HOME THIS AFTERNOON<\/p>

20\/03\/2024 15:28 (roy)<\/b>Rehung 3 x wardrobe doorsWith Ian<\/p>

20\/03\/2024 16:12 (michael)<\/b>(Ticket Closed)<\/p>

20\/03\/2024 16:47 (iain)<\/b>Rehang wardrobe doors.<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59700","activity_ticket_id":"56040","ticket_reference":"HDT57125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"freezer drawers are cracked and grey paint on front door inside ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/24","activity_end":"2024-03-13 16:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69079","activity_notes":"freezer drawers are cracked and grey paint on front door inside Also a photo of the entry panel on the interom\/phone as the tenant is saying it is cracked.can we have pictures to order replacements and a picture of the door so that we can quote for redec.THIS AFTERNOON WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 16:27 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 16:27 (sandra)<\/b>waiting on access <\/p>

18\/03\/2024 08:32 (iain)<\/b>Details taken for door, freezer door and intercom.<\/p>

18\/03\/2024 08:32 (iain)<\/b>Details taken for door, freezer door and intercom.<\/p>

19\/03\/2024 10:51 (jane)<\/b>Photographs sent to client - Freezer compartment on order - 3\/5 day lead-time - Email Sent<\/b><\/p>

22\/03\/2024 10:09 (sandra)<\/b>paint on door needs to be touched in.Picture sent to Dean <\/p>

27\/03\/2024 11:57 (sandra)<\/b>Dean has spoke to the tenant. Needs to return with correct paint colour <\/p>

09\/04\/2024 14:19 (jane)<\/b>Re-ordered freezer compartment, one week lead-time <\/p>

10\/04\/2024 10:36 (sandra)<\/b>access requested for Dean on Tuesday 16th <\/p>

17\/04\/2024 15:42 (sandra)<\/b>emailed to fit Thursday 18th <\/p>

18\/04\/2024 16:20 (iain)<\/b>Replaced freezer door.<\/p>

29\/04\/2024 11:43 (sandra)<\/b>waiting on access as tenant cant do today 29th<\/p>

29\/04\/2024 13:12 (sandra)<\/b>Booked 1st May between 2pm-4:30pm.Pest control team will be there.<\/p>

02\/05\/2024 09:37 (roy)<\/b>Waited for rodent people but eventually was told to pick up keys.Painted whole of inside of door<\/p>

02\/05\/2024 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59701","activity_ticket_id":"56041","ticket_reference":"HDT57126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower Leaking:","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 07:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69080","activity_notes":"Shower Leaking: Leak coming from the shower In the flat 1 When the shower is turned on , there is water leaking coming from that Occupier will be in this evening","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 07:37 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 09:54 (roy)<\/b>Leaking shower valves.NTR as new cartridges required.Showed tenant where and how to turn off water supply <\/p>

13\/03\/2024 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59702","activity_ticket_id":"55890","ticket_reference":"HDT56975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/03\/24","activity_end":"2024-03-13 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69081","activity_notes":"Inter-tenancy checksdecorating to be done ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2024 10:29 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 10:30 (sandra)<\/b>booked for 11th with keys <\/p>

11\/03\/2024 10:32 (sandra)<\/b>The new tenant is due to move in on the 14th. Cleaner is going in on the 13th.Can you please inform Iain & Dean that we need this Flat back by Wednesday morning.<\/p>

11\/03\/2024 16:12 (iain)<\/b>ITC's.<\/p>

12\/03\/2024 08:21 (alan)<\/b>Supply and fit new lamp shade in main room <\/p>

12\/03\/2024 16:13 (iain)<\/b>ITC's.<\/p>

13\/03\/2024 08:08 (michaelk)<\/b>Completed heating system check 1hr labour 55<\/p>

13\/03\/2024 09:47 (sandra)<\/b>Dean is finished <\/p>

13\/03\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59703","activity_ticket_id":"56042","ticket_reference":"HDT57127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57126 Follow-Up - Leaking shower valves. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/24","activity_end":"2024-04-26 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69082","activity_notes":"HDT57126 Follow-Up - Leaking shower valves. ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2024 09:59 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 10:08 (sandra)<\/b>Mike will need to order parts for this shower. We will let you know when they have been delivered - Email Sent<\/b><\/p>

10\/04\/2024 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59704","activity_ticket_id":"56043","ticket_reference":"HDT57128","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"new plug socket to be fitted in the boardroom ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/04\/24","activity_end":"2024-04-16 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69083","activity_notes":"new plug socket to be fitted in the boardroom 7.30 on 16th April ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 10:35 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 10:11 (sandra)<\/b>booked for Thursday 11th awaiting confirmation <\/p>

04\/04\/2024 10:24 (sandra)<\/b>booked for 7.30 on 16th <\/p>

16\/04\/2024 13:00 (alan)<\/b>Install new double socket in boardroom<\/p>

17\/04\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59705","activity_ticket_id":"56044","ticket_reference":"HDT57129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking kitchen sink tap ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 18:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69084","activity_notes":"leaking kitchen sink tap ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 10:48 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 10:49 (sandra)<\/b>take a look while you are doing the PAT test in there <\/p>

13\/03\/2024 12:18 (roy)<\/b>Pat test<\/p>

18\/03\/2024 07:49 (michaelk)<\/b>Attended site to replace a faulty kitchen tap cartridge. Completed job and left fully operational. 2hrs labour plus part, total 129.20 ex vat.<\/p>

18\/03\/2024 08:34 (roy)<\/b>Michael Keenan attended and replaced valves<\/p>

18\/03\/2024 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59706","activity_ticket_id":"56045","ticket_reference":"HDT57130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement lamp holder covers for cooker hood ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 22:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69085","activity_notes":"Replacement lamp holder covers for cooker hood ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 10:53 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 10:59 (jane)<\/b>Lamp holder covers on order for cooker hood, lead-time 3\/5 days <\/p>

27\/03\/2024 11:37 (sandra)<\/b>emailed for access 28\/3 PM awaiting confirmation <\/p>

27\/03\/2024 17:26 (roy)<\/b>Replaced light covers<\/p>

28\/03\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59707","activity_ticket_id":"56044","ticket_reference":"HDT57129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking kitchen sink tap ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69086","activity_notes":"Needs new valve. Going back tomorrow to try and remove valve and go to Berwick St to see if they have valve. If not new taps required","activity_timesheet":"1","ticket_notes_combined":"

13\/03\/2024 10:48 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 10:49 (sandra)<\/b>take a look while you are doing the PAT test in there <\/p>

13\/03\/2024 12:18 (roy)<\/b>Pat test<\/p>

18\/03\/2024 07:49 (michaelk)<\/b>Attended site to replace a faulty kitchen tap cartridge. Completed job and left fully operational. 2hrs labour plus part, total 129.20 ex vat.<\/p>

18\/03\/2024 08:34 (roy)<\/b>Michael Keenan attended and replaced valves<\/p>

18\/03\/2024 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59708","activity_ticket_id":"56046","ticket_reference":"HDT57131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap and cistern ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/24","activity_end":"2024-03-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69087","activity_notes":"tap and cistern THURSDAY 12 - 2PM keys Replace tap kitchen.The toilet flushes but is very intermittent and looks like the cistern needs to be replaced.","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 14:03 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 09:01 (michaelk)<\/b>Attended flat to collect details for replacement parts. Quote to be forwarded. 1hr labour 55<\/p>

15\/03\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59709","activity_ticket_id":"56047","ticket_reference":"HDT57132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/24","activity_end":"2024-04-24 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69088","activity_notes":"Toilet seat needs replacing and ensuire suite toilet doesnt work - has no water in itshower pressure is low doesnt work 8am on Wednesday 24th ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 14:07 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:07 (sandra)<\/b>emailed for access on 20th <\/p>

20\/03\/2024 14:35 (jane)<\/b>Sent a picture to St Annes to see if they can source <\/p>

20\/03\/2024 14:37 (jane)<\/b>Sent a picture of the toilet seat to St Annes to see if they can source <\/p>

20\/03\/2024 16:17 (sandra)<\/b>waiting on confirmation for Friday at 9am with tenant <\/p>

27\/03\/2024 12:29 (sandra)<\/b>emailed for access on 28th <\/p>

27\/03\/2024 15:00 (jane)<\/b>Toilet seat on order from St Annes - should be delivered end of this week <\/p>

04\/04\/2024 10:00 (sandra)<\/b>access requested for Wed 10th 8 - 10am<\/p>

10\/04\/2024 12:10 (sandra)<\/b>no access for Wednesday. Provisionally booked for Friday <\/p>

12\/04\/2024 16:10 (sandra)<\/b>no access given Lilian has emailed again <\/p>

19\/04\/2024 15:21 (sandra)<\/b> access with tenant on Wednesday 24th at 8am <\/p>

19\/04\/2024 15:24 (sandra)<\/b>RA 10 -2 pm <\/p>

22\/04\/2024 10:31 (sandra)<\/b>Booked for 24th 8 - 12 at tenants request <\/p>

25\/04\/2024 07:14 (michaelk)<\/b>Attended site to repair the ensuite toilet which had jammed on the inlet valve. A replacement inlet valve was installed. The bathroom toilet seat was also replaced. Both main shower heads were also replaced. 3hrs labour plus parts, total 295.80 ex vat.<\/p>

25\/04\/2024 14:12 (sandra)<\/b>requested update from RA<\/p>

29\/04\/2024 07:47 (alan)<\/b>Repair faulty lights in bathroom Order new extractor fan for bathroom damaged by leak Look at lights in main room occasionally flickering. Fault found to be dimmer panel, order replacement<\/p>

30\/04\/2024 14:08 (sandra)<\/b>dimmer panel booked for Thursday 2nd <\/p>

02\/05\/2024 15:12 (alan)<\/b>Return to site and replace faulty extractor fan in toilet and dimmer switches in main room <\/p>

03\/05\/2024 11:51 (sandra)<\/b>provisionally booked Decorating for Thursday 9th <\/p>

09\/05\/2024 11:56 (sandra)<\/b>confirmed PM <\/p>

09\/05\/2024 14:52 (sandra)<\/b>to check shower controls on Monday 13th<\/p>

13\/05\/2024 11:17 (dean)<\/b>280.00<\/p>

13\/05\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>RA to return on Wednesday 22nd May 10 - 2pm.Awaiting confirmation on tenant <\/p>

23\/05\/2024 10:58 (sandra)<\/b>waiting on update from engineer regarding the washer\/dryer<\/p>

23\/05\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59710","activity_ticket_id":"56048","ticket_reference":"HDT57133","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"to clear roof of water and lay a pipe to try and siphon water away","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LE","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/24","activity_end":"2024-03-13 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69089","activity_notes":"to clear roof of water and lay a pipe to try and siphon water away","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 15:09 (System)<\/b>Ticket Created<\/p>

14\/03\/2024 10:29 (roy)<\/b>Cleared water from roofReset power to lightsNTR<\/p>

14\/03\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59711","activity_ticket_id":"56049","ticket_reference":"HDT57134","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16111 - Replacement pump, loom and PCB to boiler","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/24","activity_end":"2024-03-27 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69090","activity_notes":"Replacement pump to boiler booked with keys but tenant may be home ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 09:24 (sandra)<\/b>ordered and due in Tuesday - Thursday 19th - 21st <\/p>

19\/03\/2024 10:41 (sandra)<\/b>booked for Wednesday 20th<\/p>

19\/03\/2024 11:09 (sandra)<\/b>booked for Wednesday 20th with keys but tenant may be home<\/p>

20\/03\/2024 11:22 (sandra)<\/b>rescheduled for Friday morning <\/p>

22\/03\/2024 11:21 (sandra)<\/b>rescheduled for Tuesday PM or Wednesday morning 27th <\/p>

26\/03\/2024 10:43 (jane)<\/b>Revised cost of 655.00<\/p>

28\/03\/2024 06:15 (michaelk)<\/b>Attended site to upgrade pump, wiring and controller. Completed work 2hrs labour plus parts, total 451 ex vat.<\/p>

28\/03\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59712","activity_ticket_id":"56050","ticket_reference":"HDT57135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/24","activity_end":"2024-03-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69091","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 10:40 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 19:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/03\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59713","activity_ticket_id":"56051","ticket_reference":"HDT57136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69092","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 10:42 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 19:40 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/03\/2024 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59714","activity_ticket_id":"56052","ticket_reference":"HDT57137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.3","cs_id":"944","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"944","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/24","activity_end":"2024-03-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69093","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 10:50 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 19:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/03\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59715","activity_ticket_id":"56053","ticket_reference":"HDT57138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/24","activity_end":"2024-03-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69094","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 10:54 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 19:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/03\/2024 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59716","activity_ticket_id":"56054","ticket_reference":"HDT57139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69095","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 10:56 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 19:40 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/03\/2024 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59717","activity_ticket_id":"56055","ticket_reference":"HDT57140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/24","activity_end":"2024-03-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69096","activity_notes":"Gas compliance testing without PATwith keys Thursday ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 10:57 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 16:06 (sandra)<\/b>no access given. Asked to reschedule for Friday 23rd <\/p>

22\/03\/2024 11:20 (sandra)<\/b>rescheduled for Thursday 28th. Awaiting confirmation <\/p>

27\/03\/2024 12:24 (sandra)<\/b>Thursday with keys <\/p>

02\/04\/2024 08:26 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/04\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59718","activity_ticket_id":"56056","ticket_reference":"HDT57141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69097","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 10:58 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 19:39 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/03\/2024 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59719","activity_ticket_id":"56057","ticket_reference":"HDT57142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69098","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 11:00 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 19:39 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/03\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59720","activity_ticket_id":"56058","ticket_reference":"HDT57143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Installed new mains co alarm to the boiler cupboard","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/24","activity_end":"2024-03-14 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69099","activity_notes":"Installed new mains co alarm to the boiler cupboard","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2024 11:01 (System)<\/b>Ticket Created<\/p>

14\/03\/2024 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59721","activity_ticket_id":"56059","ticket_reference":"HDT57144","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in plant ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/24","activity_end":"2024-03-14 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69100","activity_notes":"leak in plant possibly coming from A\/C","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2024 11:50 (System)<\/b>Ticket Created<\/p>

14\/03\/2024 12:16 (roy)<\/b>Portable air con unit leaking from underneath unitNeed portable air con engineer to attend<\/p>

14\/03\/2024 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59723","activity_ticket_id":"56044","ticket_reference":"HDT57129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking kitchen sink tap ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/24","activity_end":"2024-03-15 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69102","activity_notes":"leaking kitchen sink tap ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2024 10:48 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 10:49 (sandra)<\/b>take a look while you are doing the PAT test in there <\/p>

13\/03\/2024 12:18 (roy)<\/b>Pat test<\/p>

18\/03\/2024 07:49 (michaelk)<\/b>Attended site to replace a faulty kitchen tap cartridge. Completed job and left fully operational. 2hrs labour plus part, total 129.20 ex vat.<\/p>

18\/03\/2024 08:34 (roy)<\/b>Michael Keenan attended and replaced valves<\/p>

18\/03\/2024 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59724","activity_ticket_id":"56044","ticket_reference":"HDT57129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking kitchen sink tap ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/24","activity_end":"2024-03-15 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69103","activity_notes":"leaking kitchen sink tap ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 10:48 (System)<\/b>Ticket Created<\/p>

13\/03\/2024 10:49 (sandra)<\/b>take a look while you are doing the PAT test in there <\/p>

13\/03\/2024 12:18 (roy)<\/b>Pat test<\/p>

18\/03\/2024 07:49 (michaelk)<\/b>Attended site to replace a faulty kitchen tap cartridge. Completed job and left fully operational. 2hrs labour plus part, total 129.20 ex vat.<\/p>

18\/03\/2024 08:34 (roy)<\/b>Michael Keenan attended and replaced valves<\/p>

18\/03\/2024 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59725","activity_ticket_id":"56060","ticket_reference":"HDT57145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water to building:","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/03\/24","activity_end":"2024-03-15 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69104","activity_notes":"No water to building:","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 08:00 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 08:57 (roy)<\/b>No water to building.Power ok but unable to reset panel.By passed pumps to get water into flatsFlat 3 left shower running so had to access flat to turn off.Checked other flats.Need specialist to attend<\/p>

15\/03\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59726","activity_ticket_id":"56061","ticket_reference":"HDT57146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57145 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/24","activity_end":"2024-03-15 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69105","activity_notes":"HDT57145 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 08:00 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 09:08 (michaelk)<\/b>Attended site following Roy's callout. The tank has a level sensor in alarm which is holding off the pumps. The fault could also be with the pcb so recommend the manufacturers attend to repair. The tank is left on by-pass at present running at 2.7bar.<\/p>

15\/03\/2024 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59727","activity_ticket_id":"56062","ticket_reference":"HDT57147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"integrated door to washing machine is broken ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/04\/24","activity_end":"2024-04-18 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69106","activity_notes":"integrated door to washing machine is broken keys ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 09:15 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 09:15 (sandra)<\/b>waiting on access from FM today who has emailed the tenant <\/p>

15\/03\/2024 12:20 (sandra)<\/b>booked for Monday with keys but tenant may be home <\/p>

20\/03\/2024 14:42 (roy)<\/b>Whoever fitted the integrated door should be shot. Poorly poorly done.Hinges are broken and need replacing.Sending photos via emailIan may have hinges<\/p>

10\/04\/2024 11:07 (sandra)<\/b>ordered plate for hinges and provisionally booked for Wednesday 17th <\/p>

16\/04\/2024 14:06 (sandra)<\/b>booked with keys for Wednesday <\/p>

18\/04\/2024 12:02 (iain)<\/b>Refit integrated washing machine door.<\/p>

18\/04\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59728","activity_ticket_id":"56063","ticket_reference":"HDT57148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bin track is broken ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1427","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1427","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/24","activity_end":"2024-03-19 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69107","activity_notes":" The track on the cabinet where the bins are located has broken. The cabinet door hangs off the track and can't be closed. The track is also what holds the bins, so they can't be put back inside the cabinet keys this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 09:17 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 15:17 (sandra)<\/b>tenant is not answering the door. <\/p>

17\/03\/2024 09:58 (roy)<\/b>Went to site but no access at 3.pm. Waited 15 minutes and then called office<\/p>

18\/03\/2024 13:34 (sandra)<\/b>updated client and she is arranging access again.<\/p>

19\/03\/2024 22:09 (roy)<\/b>Broken bin track and door.Refixed, all ok<\/p>

20\/03\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59729","activity_ticket_id":"56064","ticket_reference":"HDT57149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is showing error for pump malfunction ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/03\/24","activity_end":"2024-03-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69108","activity_notes":"washing machine is showing error for pump malfunction ","activity_timesheet":null,"ticket_notes_combined":"

15\/03\/2024 09:21 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 12:36 (sandra)<\/b>booked for Wednesday 10 - 2 awaiting access details <\/p>

15\/03\/2024 12:46 (sandra)<\/b>The tenant should be in to provide access as he is working from home<\/p>

21\/03\/2024 11:39 (jane)<\/b>The engineer found that Pressure Switch has failed and needs to be replaced, this has been ordered <\/p>

21\/03\/2024 11:39 (jane)<\/b>The engineer found that Pressure Switch has failed and needs to be replaced, this has been ordered - Email Sent<\/b><\/p>

25\/03\/2024 13:33 (sandra)<\/b>booked to return on Wednesday 27th between 10 - 2pm. Awaiting keys or tenant <\/p>

25\/03\/2024 14:01 (sandra)<\/b>tenant home for access <\/p>

28\/03\/2024 15:18 (sandra)<\/b>replacement parts and replacement washer\/dryer quoted <\/p>

05\/04\/2024 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59730","activity_ticket_id":"56065","ticket_reference":"HDT57150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/24","activity_end":"2024-03-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69109","activity_notes":"Gas compliance testing without PATWITH KEYS TODAY IF POSSIBLE ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 09:47 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 09:50 (sandra)<\/b>waiting on confirmation of access <\/p>

18\/03\/2024 07:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/03\/2024 10:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59731","activity_ticket_id":"56069","ticket_reference":"HDT57154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 1","cs_id":"2937","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2937","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69110","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 09:59 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 10:00 (sandra)<\/b>27th <\/p>

27\/03\/2024 14:53 (roy)<\/b>Pat test<\/p>

27\/03\/2024 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59732","activity_ticket_id":"56068","ticket_reference":"HDT57153","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16109 - Replacement Bath","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/24","activity_end":"2024-04-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69111","activity_notes":"Replacement Bath - For Monday 15th April The tenant will be home but the intercom does not work so will need to knock on door.","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 15:31 (jane)<\/b>Updated Client :The bath is on special order and we will inform you once it comes into stock, hoping middle to end of next week <\/p>

28\/03\/2024 16:25 (jane)<\/b>Bath on order - delivery date Wednesday 3rd April <\/p>

09\/04\/2024 11:18 (jane)<\/b>Provisionally booked for Monday 15th April <\/p>

10\/04\/2024 13:08 (jane)<\/b>Programmed in for Monday 15th April at 9am Tenant home for access -The tenant will be home but the intercom does not work so will need to knock on door.<\/p>

18\/04\/2024 17:53 (michaelk)<\/b>Attended site on Monday, Wednesday and Thursday to install new bath. Lee 8hrs labour, 405Mike 3hrs labour plus materials, 552.68Total 957.68 ex vat.<\/p>

19\/04\/2024 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59733","activity_ticket_id":"56070","ticket_reference":"HDT57155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 2","cs_id":"2938","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2938","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69112","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:03 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 10:03 (sandra)<\/b>27th <\/p>

22\/03\/2024 10:44 (sandra)<\/b>booked for 27th <\/p>

28\/03\/2024 11:46 (roy)<\/b>Pat test<\/p>

28\/03\/2024 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59734","activity_ticket_id":"56071","ticket_reference":"HDT57156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 3","cs_id":"2939","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2939","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69113","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:04 (System)<\/b>Ticket Created<\/p>

22\/03\/2024 10:44 (sandra)<\/b>booked for 27th <\/p>

27\/03\/2024 14:52 (roy)<\/b>Pat test<\/p>

27\/03\/2024 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59735","activity_ticket_id":"56072","ticket_reference":"HDT57157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"2940","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2940","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69114","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:06 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 10:07 (sandra)<\/b>28th<\/p>

28\/03\/2024 11:45 (roy)<\/b>Oat test<\/p>

28\/03\/2024 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59736","activity_ticket_id":"56073","ticket_reference":"HDT57158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 5","cs_id":"2941","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2941","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69115","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:08 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 12:38 (sandra)<\/b>28th<\/p>

28\/03\/2024 11:45 (roy)<\/b>Pat test<\/p>

28\/03\/2024 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59737","activity_ticket_id":"56074","ticket_reference":"HDT57159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 6","cs_id":"2942","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2942","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69116","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:09 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 10:10 (sandra)<\/b>28th<\/p>

27\/03\/2024 14:52 (roy)<\/b>Pat test<\/p>

27\/03\/2024 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59738","activity_ticket_id":"56075","ticket_reference":"HDT57160","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/24","activity_end":"2024-03-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69117","activity_notes":"Handy Man Service For Wednesday 20th and Thursday 21st March ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:21 (jane)<\/b>For Wednesday 20th and Thursday 21st March <\/p>

20\/03\/2024 16:22 (travis)<\/b>Maintenance works.<\/p>

21\/03\/2024 14:59 (travis)<\/b>Maintenance works.<\/p>

21\/03\/2024 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59739","activity_ticket_id":"56076","ticket_reference":"HDT57161","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/03\/24","activity_end":"2024-03-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69118","activity_notes":"Handy Man Service For Wednesday 27th and Thursday 28th March ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:24 (jane)<\/b>For Wednesday 27th and Thursday 28th March <\/p>

28\/03\/2024 07:14 (travis)<\/b>Maintenance works.<\/p>

28\/03\/2024 17:15 (travis)<\/b>Maintenance works.<\/p>

28\/03\/2024 22:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59740","activity_ticket_id":"56077","ticket_reference":"HDT57162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/24","activity_end":"2024-03-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69119","activity_notes":"Gas compliance testing without PATVACANT ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:27 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 10:28 (sandra)<\/b>VACANT BOOKED FOR MONDAY 18TH<\/p>

19\/03\/2024 19:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/03\/2024 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59741","activity_ticket_id":"56078","ticket_reference":"HDT57163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16114 - Replacement kitchen tap and toilet flush plate ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/24","activity_end":"2024-03-22 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69120","activity_notes":"Replacement kitchen tap and toilet flush plate ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:30 (sandra)<\/b>ON ORDER <\/p>

22\/03\/2024 11:17 (sandra)<\/b>booked with tenant today <\/p>

25\/03\/2024 08:10 (michaelk)<\/b>Attended site to carry quoted repairs to the toilet and to replace the kitchen tap. Completed both parts of the job 450.99 ex vat.<\/p>

25\/03\/2024 09:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59742","activity_ticket_id":"55871","ticket_reference":"HDT56956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/03\/24","activity_end":"2024-03-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69121","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

22\/02\/2024 12:51 (System)<\/b>Ticket Created<\/p>

22\/02\/2024 12:51 (sandra)<\/b>awaiting appointment <\/p>

23\/02\/2024 10:55 (sandra)<\/b>Wed, 28th of Feb in the morning 8-12pm<\/p>

23\/02\/2024 12:24 (sandra)<\/b>house keeper will be available for access <\/p>

28\/02\/2024 13:18 (jane)<\/b>Replace carbon brushes to washing machine <\/p>

07\/03\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2024 11:07 (sandra)<\/b>RA to reattend as washer\/dryer is not drying the clothes<\/p>

18\/03\/2024 10:31 (sandra)<\/b>Wednesday 10 - 2pm <\/p>

18\/03\/2024 10:40 (sandra)<\/b>confirmed with Roy for access <\/p>

20\/03\/2024 14:13 (roy)<\/b>With Repair Aid.New machine is needed<\/p>

21\/03\/2024 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59743","activity_ticket_id":"56079","ticket_reference":"HDT57164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in basement (boiler room\/cleaners cupboard )","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/24","activity_end":"2024-03-19 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69122","activity_notes":"roof leak into basement (boiler room\/cleaners cupboard )with keys from security - keys sent separately ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 11:28 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 11:28 (sandra)<\/b>waiting on confirmation of access <\/p>

15\/03\/2024 12:10 (sandra)<\/b>confirmed with keys and pictures sent separately <\/p>

19\/03\/2024 16:20 (iain)<\/b>Traced to small blocked outlet to the rear of the building.<\/p>

19\/03\/2024 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59744","activity_ticket_id":"56066","ticket_reference":"HDT57151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the bottom seal needs to be replaced on the shop door ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/24","activity_end":"2024-03-19 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69123","activity_notes":"the bottom seal needs to be replaced on the shop door ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 09:51 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:41 (travis)<\/b>Replaced threshold bar to bottom of main door.<\/p>

19\/03\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59745","activity_ticket_id":"56067","ticket_reference":"HDT57152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"brush need fitting to the bottom of the door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 - 15 Tavistock Street ","cs_id":"2936","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2936","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/24","activity_end":"2024-03-19 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69124","activity_notes":"brush neds fitting to the bottom of the door as there is a gap (door to the left of the property)","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 09:53 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 10:58 (travis)<\/b>Brush\/draught seal fitted to the bottom of the main door.<\/p>

19\/03\/2024 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59746","activity_ticket_id":"56080","ticket_reference":"HDT57165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom ensuite lights ot working ","ticket_address_1":"Flat 3","ticket_address_2":"49 Goodge Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1TE","cs_address_1":"Flat 3","cs_id":"347","cs_address_2":"49 Goodge Street ","cs_town":"London ","cs_postcode":"W1T 1TE","ticket_client_site":"347","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/03\/24","activity_end":"2024-03-15 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69125","activity_notes":"bathroom ensuite lights ot working ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 12:31 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 15:03 (alan)<\/b>Replace 4 faulty lamps in on suite bathroom <\/p>

15\/03\/2024 15:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59747","activity_ticket_id":"56081","ticket_reference":"HDT57166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove the power outside and test other lights tenant has put in ","ticket_address_1":"Flat 3, 60 Chanodos Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3, 60 Chanodos Place ","cs_id":"2844","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"2844","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/24","activity_end":"2024-03-18 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69126","activity_notes":"To remove the power outside and test other lights tenant has put in with keys on Monday ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 12:51 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 12:53 (sandra)<\/b>booked for Monday awaiting confirmation of keys <\/p>

15\/03\/2024 13:01 (sandra)<\/b>confirmed <\/p>

19\/03\/2024 08:42 (alan)<\/b>Remove all tenant, installed electrical and make safe<\/p>

19\/03\/2024 09:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59748","activity_ticket_id":"56082","ticket_reference":"HDT57167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 60 Chanodos Place ","cs_id":"2844","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"2844","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/24","activity_end":"2024-03-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69127","activity_notes":"EICR (NICEic)with keys on Monday 18th","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 12:54 (System)<\/b>Ticket Created<\/p>

15\/03\/2024 12:55 (sandra)<\/b>booked for Monday awaiting confirmation <\/p>

15\/03\/2024 13:01 (sandra)<\/b>confirmed <\/p>

19\/03\/2024 08:43 (alan)<\/b>Electrical inspection<\/p>

19\/03\/2024 09:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59749","activity_ticket_id":"56083","ticket_reference":"HDT57168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issue - FOR TODAY BETWEEN 2:15\/2:30PM - Pleas call Dave on 0 7786 005059 ","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/03\/24","activity_end":"2024-03-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69128","activity_notes":"Heating issue - FOR TODAY BETWEEN 2:15\/2:30PM - Pleas call Dave on 0 7786 005059 ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 13:33 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 15:53 (michaelk)<\/b>Attended site to rectify controls fault with heating system. 2hrs labour 105<\/p>

19\/03\/2024 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59752","activity_ticket_id":"56084","ticket_reference":"HDT57169","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16115 - Replacement bathroom radiator ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/24","activity_end":"2024-04-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69131","activity_notes":"Replacement bathroom radiator ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 11:11 (sandra)<\/b>sent to MK to order <\/p>

27\/03\/2024 14:15 (sandra)<\/b>emailed for the 9th <\/p>

10\/04\/2024 09:57 (michaelk)<\/b>Attended site to carry out the quoted work, replacing the bathroom radiator. The job was completed and the heating left in full working order. 183.80 ex vat.<\/p>

10\/04\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59753","activity_ticket_id":"56085","ticket_reference":"HDT57170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with plant room pumps.","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/03\/24","activity_end":"2024-03-18 07:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69132","activity_notes":"Issue with plant room pumps. : Ground floor plant roomThere is water building up in the room, coming from the pump.There are wires in this room so this is concerning as the water level is rising up the pump.Looks like it might overflow onto the floor.","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 07:34 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 08:32 (roy)<\/b>Pumps running continuously and Generating a lot of heat. These was turned off on Thursday. Who turned them on??Cold water storage tank is very very warm.Turned off pumps and left valves on by pass.Water in tray where pumps are and cables in tray, this is ok<\/p>

18\/03\/2024 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59754","activity_ticket_id":"56086","ticket_reference":"HDT57171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken door lock","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/24","activity_end":"2024-03-20 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69133","activity_notes":"Broken door lock: Deadbolt is broken with door still locked","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 09:11 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 10:33 (sandra)<\/b>Broken lock, removed.Can use bottom lock to secure doorFoxes do not have one so they have ordered one for tomorrow <\/p>

20\/03\/2024 11:58 (roy)<\/b>Replaced lock.Tested all ok<\/p>

20\/03\/2024 12:02 (michael)<\/b>(Ticket Closed)<\/p>

21\/03\/2024 08:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59755","activity_ticket_id":"56087","ticket_reference":"HDT57172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the switches does not work for the entrance, and one switch upstairs.","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/04\/24","activity_end":"2024-04-02 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69134","activity_notes":"the switches does not work for the entrance, and one switch upstairs.","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2024 09:31 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 09:31 (sandra)<\/b>waiting on access <\/p>

27\/03\/2024 14:45 (sandra)<\/b>emailed for Tuesday 8th<\/p>

27\/03\/2024 15:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59756","activity_ticket_id":"56088","ticket_reference":"HDT57173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat and cracked light switch and window ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/04\/24","activity_end":"2024-04-03 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69135","activity_notes":"cracked toilet seat window cant be secured open ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 09:36 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 09:38 (sandra)<\/b>waiting on access <\/p>

19\/03\/2024 08:54 (alan)<\/b>Order replace grid switch plate <\/p>

19\/03\/2024 09:21 (travis)<\/b>Attended and taken details for a new Duravit toilet seat (on order),Secondary glazing spring broken,will require 20\/20 doors and windows to repair.<\/p>

19\/03\/2024 15:05 (jane)<\/b>Sourcing new toilet seat from St Annes <\/p>

20\/03\/2024 14:25 (jane)<\/b>Toilet seat on order - St Annes <\/p>

02\/04\/2024 11:57 (travis)<\/b>Replaced toilet seat.<\/p>

03\/04\/2024 07:32 (alan)<\/b>Replace faulty light switch <\/p>

03\/04\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59757","activity_ticket_id":"56088","ticket_reference":"HDT57173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat and cracked light switch and window ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/04\/24","activity_end":"2024-04-02 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69136","activity_notes":"light switchnew tenant moves in on 3rd April part can be fitted on 2nd ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 09:36 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 09:38 (sandra)<\/b>waiting on access <\/p>

19\/03\/2024 08:54 (alan)<\/b>Order replace grid switch plate <\/p>

19\/03\/2024 09:21 (travis)<\/b>Attended and taken details for a new Duravit toilet seat (on order),Secondary glazing spring broken,will require 20\/20 doors and windows to repair.<\/p>

19\/03\/2024 15:05 (jane)<\/b>Sourcing new toilet seat from St Annes <\/p>

20\/03\/2024 14:25 (jane)<\/b>Toilet seat on order - St Annes <\/p>

02\/04\/2024 11:57 (travis)<\/b>Replaced toilet seat.<\/p>

03\/04\/2024 07:32 (alan)<\/b>Replace faulty light switch <\/p>

03\/04\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59758","activity_ticket_id":"56089","ticket_reference":"HDT57174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to make a access hatch for pipework","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/24","activity_end":"2024-03-19 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69137","activity_notes":"to make a access hatch for pipework","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2024 09:50 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59759","activity_ticket_id":"56090","ticket_reference":"HDT57175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door knob of the flat door has come off ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/24","activity_end":"2024-03-18 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69138","activity_notes":"door knob of the flat door has come off WITH KEYS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 10:06 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 10:06 (sandra)<\/b>WITH KEYS <\/p>

18\/03\/2024 16:12 (iain)<\/b>Refixed door handles.<\/p>

18\/03\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59760","activity_ticket_id":"56091","ticket_reference":"HDT57176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gully to be cleared ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"31 St Martins Lane ","cs_id":"333","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/24","activity_end":"2024-04-24 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69139","activity_notes":"gully to be cleared It looks like that outlet if blocked by mud and debris. The access is restricted, you can only lean over the window hence you will need to have something on long pole to reach both corners. There is window in the bathroom and bedroom. This is top floor. The access to the building is vis tenant hence will have confirmed with tenant. Will need a day notice. ","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2024 10:09 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 13:11 (sandra)<\/b>emailed for access into Top floor flat to clear gully from windows on Thursday <\/p>

19\/03\/2024 15:59 (sandra)<\/b>emailed for confirmation of access 8 - 10 Thursday morning <\/p>

19\/03\/2024 16:01 (sandra)<\/b>(Placed On Hold) Please put this on hold. Kind regards,<\/p>

19\/04\/2024 11:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59761","activity_ticket_id":"56092","ticket_reference":"HDT57177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"42 Tavistock - wet statin on wall in basement ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69140","activity_notes":"42 Tavistock - wet stain on wall in basement please investigate with keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 10:11 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:00 (travis)<\/b>Attended and found a water tap in the basement of the vacant unit nextdoor, suspect a fractured pipe buried in the wall,tested wall with damp meter which goes off the scale,would recommend a surveyor to attend .<\/p>

19\/03\/2024 13:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59762","activity_ticket_id":"56093","ticket_reference":"HDT57178","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"gully cleared ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8GH","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69141","activity_notes":"gully cleared Can we have the gully from the ground floor rear window around the small skylight access via the window cleared please as a chimney cow is laying in the gutter as well as debris generally please before it causes a blockage. Keys from our office - Thursday ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 10:17 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 10:19 (sandra)<\/b>keys from office <\/p>

20\/03\/2024 19:34 (roy)<\/b>Cleared blocked gulley<\/p>

21\/03\/2024 08:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59763","activity_ticket_id":"55871","ticket_reference":"HDT56956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/24","activity_end":"2024-03-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69142","activity_notes":"washing machine not working KEYS FOR REPAIRAID WEDNESDAY 10 - 2PM ","activity_timesheet":"2","ticket_notes_combined":"

22\/02\/2024 12:51 (System)<\/b>Ticket Created<\/p>

22\/02\/2024 12:51 (sandra)<\/b>awaiting appointment <\/p>

23\/02\/2024 10:55 (sandra)<\/b>Wed, 28th of Feb in the morning 8-12pm<\/p>

23\/02\/2024 12:24 (sandra)<\/b>house keeper will be available for access <\/p>

28\/02\/2024 13:18 (jane)<\/b>Replace carbon brushes to washing machine <\/p>

07\/03\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>

15\/03\/2024 11:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

15\/03\/2024 11:07 (sandra)<\/b>RA to reattend as washer\/dryer is not drying the clothes<\/p>

18\/03\/2024 10:31 (sandra)<\/b>Wednesday 10 - 2pm <\/p>

18\/03\/2024 10:40 (sandra)<\/b>confirmed with Roy for access <\/p>

20\/03\/2024 14:13 (roy)<\/b>With Repair Aid.New machine is needed<\/p>

21\/03\/2024 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59764","activity_ticket_id":"55886","ticket_reference":"HDT56971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is flooding the kitchen each time it is used","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/24","activity_end":"2024-03-20 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69143","activity_notes":"keys for repairaid on Wednesday 10 - 2pm ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2024 09:15 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 16:06 (iain)<\/b>All pipework checked from washing machine.Run a cycle and drained, no leak.<\/p>

27\/02\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>awaiting appointment <\/p>

01\/03\/2024 15:04 (sandra)<\/b>Wednesday 6th waiting on access details <\/p>

06\/03\/2024 19:43 (roy)<\/b>With Repair Aid<\/p>

07\/03\/2024 09:25 (sandra)<\/b>new door seal and inlet valve ordered 205.08<\/p>

15\/03\/2024 12:45 (sandra)<\/b>emailed for a date to fit <\/p>

18\/03\/2024 10:44 (sandra)<\/b>confirmed keys for access with Roy <\/p>

20\/03\/2024 14:33 (sandra)<\/b>rescheduled for Monday 25th<\/p>

22\/03\/2024 10:49 (sandra)<\/b>rebooked for Monday 10 - 2pm <\/p>

22\/03\/2024 12:12 (sandra)<\/b>CONFIRMED WITH KEYS <\/p>

25\/03\/2024 16:15 (iain)<\/b>Repairaid.<\/p>

27\/03\/2024 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59765","activity_ticket_id":"56094","ticket_reference":"HDT57179","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16112 - Lighting repairs ","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AB","cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/04\/24","activity_end":"2024-04-12 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69144","activity_notes":"Lighting repairs ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2024 11:43 (sandra)<\/b>camlar have ordered the parts <\/p>

10\/04\/2024 13:03 (sandra)<\/b>chased Camlar for a date <\/p>

12\/04\/2024 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59766","activity_ticket_id":"56095","ticket_reference":"HDT57180","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1973","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1973","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/24","activity_end":"2024-04-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69145","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:27 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:28 (sandra)<\/b>3rd April <\/p>

03\/04\/2024 07:02 (michaelk)<\/b>Completed gas and plumbing test. 85<\/p>

03\/04\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59767","activity_ticket_id":"56096","ticket_reference":"HDT57181","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2191","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/24","activity_end":"2024-04-18 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69146","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:29 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:29 (sandra)<\/b>Thursday 18 April <\/p>

18\/04\/2024 17:55 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

19\/04\/2024 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59768","activity_ticket_id":"56097","ticket_reference":"HDT57182","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 3","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 3","cs_id":"2192","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/24","activity_end":"2024-04-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69147","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:31 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:32 (sandra)<\/b>Tuesday 2nd April <\/p>

03\/04\/2024 07:03 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

03\/04\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59769","activity_ticket_id":"56098","ticket_reference":"HDT57183","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 4","cs_id":"2193","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/24","activity_end":"2024-04-02 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69148","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:32 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:33 (sandra)<\/b>Tuesday 2nd April <\/p>

03\/04\/2024 07:04 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

03\/04\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59770","activity_ticket_id":"56099","ticket_reference":"HDT57184","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 6","cs_id":"2194","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2194","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/24","activity_end":"2024-04-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69149","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:34 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:35 (sandra)<\/b>Tuesday 2nd April <\/p>

03\/04\/2024 07:04 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

03\/04\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59771","activity_ticket_id":"56100","ticket_reference":"HDT57185","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 7","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 7","cs_id":"2195","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/24","activity_end":"2024-04-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69150","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:36 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:37 (sandra)<\/b>Wednesday 3rd April <\/p>

04\/04\/2024 06:23 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

04\/04\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59772","activity_ticket_id":"56101","ticket_reference":"HDT57186","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 8","cs_id":"1696","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/24","activity_end":"2024-04-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69151","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:40 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:41 (sandra)<\/b>Wednesday 3rd <\/p>

04\/04\/2024 06:22 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

04\/04\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59773","activity_ticket_id":"56102","ticket_reference":"HDT57187","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 9","cs_id":"2196","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2196","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/24","activity_end":"2024-04-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69152","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:41 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:42 (sandra)<\/b>Wednesday 3rd <\/p>

04\/04\/2024 06:22 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

04\/04\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59774","activity_ticket_id":"56103","ticket_reference":"HDT57188","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/24","activity_end":"2024-04-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69153","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:45 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:46 (sandra)<\/b>Wednesday 3rd April <\/p>

04\/04\/2024 06:22 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

04\/04\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59775","activity_ticket_id":"56104","ticket_reference":"HDT57189","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2471","cs_address_2":"137 Long Acre ","cs_town":"LONDON ","cs_postcode":"WC2E 9AA","ticket_client_site":"2471","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/24","activity_end":"2024-04-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69154","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:47 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:48 (sandra)<\/b>Wednesday 3rd April <\/p>

04\/04\/2024 06:21 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

04\/04\/2024 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59776","activity_ticket_id":"56105","ticket_reference":"HDT57190","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/24","activity_end":"2024-04-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69155","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 11:48 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 11:49 (sandra)<\/b>18th April <\/p>

18\/04\/2024 17:54 (michaelk)<\/b>Completed gas and plumbing tests 85<\/p>

19\/04\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59777","activity_ticket_id":"56106","ticket_reference":"HDT57191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"someone to screw\/fitted back the lock on this door from the communal areas?. First Floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Catherine Street","cs_id":"1716","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1716","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/24","activity_end":"2024-03-19 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69156","activity_notes":"someone to screw\/fitted back the lock on this door from the communal areas?. First Floor ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 13:00 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 10:39 (travis)<\/b>Refixed door handle.<\/p>

19\/03\/2024 10:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59778","activity_ticket_id":"56107","ticket_reference":"HDT57192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"High Yaki Unit sliding door system is not working ","ticket_address_1":"Unit 13","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 13","cs_id":"229","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"229","ticket_status_code":"Cancelled","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/04\/24","activity_end":"2024-04-17 09:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69157","activity_notes":"High Yaki Unit sliding door system is not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2024 09:32 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 09:33 (sandra)<\/b>waiting on appointment from twentytwenty<\/p>

19\/03\/2024 11:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59779","activity_ticket_id":"56108","ticket_reference":"HDT57193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove 2 old radiators left in the wardrobe ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69158","activity_notes":"Remove 2 old radiators left in the wardrobe CAN THIS BE DONE WHEN YOU LET REPAIRAID IN ON THURSDAY ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 09:38 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 09:43 (sandra)<\/b>Can be done when Repairaid are let in on Thursday <\/p>

21\/03\/2024 13:37 (roy)<\/b>Rads removed<\/p>

21\/03\/2024 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59780","activity_ticket_id":"55945","ticket_reference":"HDT57030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric oven has stopped working ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69159","activity_notes":"electric oven has stopped working KEYS FOR REPAIRAID ON THURSDAY 21ST ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2024 11:24 (System)<\/b>Ticket Created<\/p>

04\/03\/2024 11:24 (sandra)<\/b>waiting on access <\/p>

04\/03\/2024 14:40 (sandra)<\/b>Alan between 12.30 and 1.30<\/p>

04\/03\/2024 15:20 (alan)<\/b>Reset clock on cooker and leave working Please note the door to the oven is not closing completely, unable to see what is causing this, an appliance engineer will be needed for this <\/p>

07\/03\/2024 09:47 (sandra)<\/b>emailed for appliance engineer to attend <\/p>

07\/03\/2024 12:39 (sandra)<\/b>Wednesday 13th of march between 10 and 2pm work for you <\/p>

13\/03\/2024 11:21 (sandra)<\/b>rescheduled for Wednesday 20th between 10 -2pm awaiting confirmation of tenant at home or if we should pick up keys. - Email Sent<\/b><\/p>

19\/03\/2024 09:42 (sandra)<\/b>KEYS FOR ACCESS <\/p>

19\/03\/2024 10:47 (sandra)<\/b>tenant will be home for access <\/p>

21\/03\/2024 11:54 (jane)<\/b>The engineer found that door seal has failed and needs to be replaced, this has been ordered - Email Sent<\/b><\/p>

15\/04\/2024 10:32 (jane)<\/b>Waiting on confirmation for the 18th April <\/p>

15\/04\/2024 11:59 (sandra)<\/b>chased again for confirmation on 18th <\/p>

19\/04\/2024 15:36 (sandra)<\/b>parts on orderdoor hinges and door seal <\/p>

01\/05\/2024 10:05 (jane)<\/b>Chased Repair Aid for an update <\/p>

01\/05\/2024 11:58 (sandra)<\/b>repairaid can attend 1st May. Waiting on confirmation of access <\/p>

01\/05\/2024 16:40 (sandra)<\/b>no confirmation. Another appointment requested. <\/p>

02\/05\/2024 11:23 (sandra)<\/b>rescheduled for 8th May 10 - 2pm awaiting confirmation of access <\/p>

03\/05\/2024 09:39 (sandra)<\/b>tenant home for access <\/p>

08\/05\/2024 09:46 (sandra)<\/b>rescheduled for 15th awaiting confirmation <\/p>

14\/05\/2024 12:20 (sandra)<\/b>tenant will be home for access on Wednesday 15th <\/p>

16\/05\/2024 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59781","activity_ticket_id":"56109","ticket_reference":"HDT57194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigation into leak in the commercial unit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/24","activity_end":"2024-03-20 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69160","activity_notes":"leak Alan is aware and I am now waiting for Flat 1 & 2 to confirm access for tomorrow morning.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 09:45 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 09:45 (sandra)<\/b>keys from security <\/p>

19\/03\/2024 11:23 (sandra)<\/b>Alan is aware and I am now waiting for Flat 1 & 2 to confirm access for tomorrow morning.20th<\/p>

20\/03\/2024 04:55 (alan)<\/b>Look at possible AC leak in commercial unit On investigation it was found that the leak appears to be coming from the flats above Access arranged for next day into flats <\/p>

20\/03\/2024 12:41 (alan)<\/b>Access flats Found shower tray to be dropping in flat 2 and seal around tray to have failed Spoken to MDR <\/p>

20\/03\/2024 16:46 (iain)<\/b>Mastic shower tray.<\/p>

20\/03\/2024 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59782","activity_ticket_id":"56110","ticket_reference":"HDT57195","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ladies toilet leaking at the back of cistern","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/24","activity_end":"2024-03-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69161","activity_notes":"Ladies toilet leaking at the back of cistern","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 09:47 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 10:00 (sandra)<\/b>Wednesday at 7am <\/p>

20\/03\/2024 09:24 (jane)<\/b>Engineer carried out an inspection this morning and has found the toilet cistern needs removing and replacing the flush cone, this will take some time, so therefore he has asked if you he can return Friday to complete the works please He has isolated the toilet in the meantime <\/p>

21\/03\/2024 06:10 (michaelk)<\/b>Attended site to investigate the reported leak from the ladies second floor toilet. The cause of the leak was a damaged flush cone which will require the cistern or the pan to be removed. I will arrange the parts for a return visit to complete the repair. 1hr labour 55<\/p>

22\/03\/2024 11:15 (sandra)<\/b>rescheduled for Monday 25th<\/p>

25\/03\/2024 08:15 (michaelk)<\/b>Collected replacement flush cones, seals and attended site site to repair the leak. Removed the cistern to gain access to the flush cones and replaced with a grohe cone. Rebuilt the cistern and thoroughly tested the toilet for correct operation, left in full working order. 2hrs labour plus part, total 116.90 ex vat.<\/p>

25\/03\/2024 09:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59783","activity_ticket_id":"56111","ticket_reference":"HDT57196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mouse proofing around seating area and bedroom skirting area needs to be sealed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/24","activity_end":"2024-03-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69162","activity_notes":"Mouse proofing around seating area and bedroom skirting area needs to be sealed The work needed is mainly in the seating area, with a big gap. Also, upstairs in the bedroom.I am happy to walk inside the flat to show you.TENANT WILL BE HOME FOR ACCESS 8am Thursday ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 09:50 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 09:59 (sandra)<\/b>emailed for Friday <\/p>

19\/03\/2024 16:17 (iain)<\/b>Inspection of mouse proofing works.<\/p>

20\/03\/2024 10:17 (sandra)<\/b>Thursday 8am with tenant <\/p>

21\/03\/2024 16:50 (iain)<\/b>Bead to all skirting in lounge.Sealed all skirting in 3 bedrooms.Sealed holes in fireplaces.<\/p>

21\/03\/2024 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59784","activity_ticket_id":"56112","ticket_reference":"HDT57197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a\/c unit gets too cold ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/24","activity_end":"2024-03-20 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69163","activity_notes":"engineer who could check the AC unit at 1st Floor office at 77 St Martins Lane. Please let me know the timing of attendance so I can arrange access to the officeHere is a note from tenant The aircon\/heater in the Board room is still not fixed, it gets really cold","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2024 10:27 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 10:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59785","activity_ticket_id":"56040","ticket_reference":"HDT57125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"freezer drawers are cracked and grey paint on front door inside ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/04\/24","activity_end":"2024-04-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69164","activity_notes":"Fridge compartment after 3pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 16:27 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 16:27 (sandra)<\/b>waiting on access <\/p>

18\/03\/2024 08:32 (iain)<\/b>Details taken for door, freezer door and intercom.<\/p>

18\/03\/2024 08:32 (iain)<\/b>Details taken for door, freezer door and intercom.<\/p>

19\/03\/2024 10:51 (jane)<\/b>Photographs sent to client - Freezer compartment on order - 3\/5 day lead-time - Email Sent<\/b><\/p>

22\/03\/2024 10:09 (sandra)<\/b>paint on door needs to be touched in.Picture sent to Dean <\/p>

27\/03\/2024 11:57 (sandra)<\/b>Dean has spoke to the tenant. Needs to return with correct paint colour <\/p>

09\/04\/2024 14:19 (jane)<\/b>Re-ordered freezer compartment, one week lead-time <\/p>

10\/04\/2024 10:36 (sandra)<\/b>access requested for Dean on Tuesday 16th <\/p>

17\/04\/2024 15:42 (sandra)<\/b>emailed to fit Thursday 18th <\/p>

18\/04\/2024 16:20 (iain)<\/b>Replaced freezer door.<\/p>

29\/04\/2024 11:43 (sandra)<\/b>waiting on access as tenant cant do today 29th<\/p>

29\/04\/2024 13:12 (sandra)<\/b>Booked 1st May between 2pm-4:30pm.Pest control team will be there.<\/p>

02\/05\/2024 09:37 (roy)<\/b>Waited for rodent people but eventually was told to pick up keys.Painted whole of inside of door<\/p>

02\/05\/2024 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59786","activity_ticket_id":"56113","ticket_reference":"HDT57198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/24","activity_end":"2024-03-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69165","activity_notes":"Inter-tenancy checksnew tenant moves in on 19th April ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 11:34 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 11:35 (sandra)<\/b>25th March <\/p>

25\/03\/2024 09:52 (sandra)<\/b>new tenant moves in on 19th April <\/p>

25\/03\/2024 16:15 (iain)<\/b>ITC's.<\/p>

26\/03\/2024 07:14 (michaelk)<\/b>Attended site to run the heating system checking all radiators. 1hr labour 55<\/p>

26\/03\/2024 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59787","activity_ticket_id":"56113","ticket_reference":"HDT57198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/24","activity_end":"2024-03-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69166","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 11:34 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 11:35 (sandra)<\/b>25th March <\/p>

25\/03\/2024 09:52 (sandra)<\/b>new tenant moves in on 19th April <\/p>

25\/03\/2024 16:15 (iain)<\/b>ITC's.<\/p>

26\/03\/2024 07:14 (michaelk)<\/b>Attended site to run the heating system checking all radiators. 1hr labour 55<\/p>

26\/03\/2024 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59788","activity_ticket_id":"56114","ticket_reference":"HDT57199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/24","activity_end":"2024-03-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69167","activity_notes":"Gas and PAT full compliance with PAT25th with keys ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 11:35 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 07:15 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/03\/2024 08:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59789","activity_ticket_id":"56115","ticket_reference":"HDT57200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/03\/24","activity_end":"2024-03-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69168","activity_notes":"EICR (NICEic)25th ","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2024 11:37 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 11:37 (sandra)<\/b>25th<\/p>

19\/03\/2024 11:42 (sandra)<\/b>(Ticket Closed)<\/p>

19\/03\/2024 11:46 (sandra)<\/b>booked for 9th April <\/p>

25\/03\/2024 10:19 (sandra)<\/b>tenant moves in on 15th April <\/p>

25\/03\/2024 10:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2024 10:19 (sandra)<\/b>NO EIRC required <\/p>

09\/04\/2024 15:07 (travis)<\/b>ITC works.<\/p>

09\/04\/2024 16:54 (sandra)<\/b>on going <\/p>

12\/04\/2024 09:09 (travis)<\/b>Chemically cleaned all mastic in bathroom.<\/p>

12\/04\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59790","activity_ticket_id":"56115","ticket_reference":"HDT57200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/24","activity_end":"2024-04-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69169","activity_notes":"Inter-tenancy checkstenant moves in on 15th April 9th April -Measure all windows for roller blinds (bedroom-black out roller blinds, the rest single privacy roller blinds)-Adjust under the sink cupboard door-removed 2 x sticky pads (bathroom)-silicone around the shower cubicle etc...etc...","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 11:37 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 11:37 (sandra)<\/b>25th<\/p>

19\/03\/2024 11:42 (sandra)<\/b>(Ticket Closed)<\/p>

19\/03\/2024 11:46 (sandra)<\/b>booked for 9th April <\/p>

25\/03\/2024 10:19 (sandra)<\/b>tenant moves in on 15th April <\/p>

25\/03\/2024 10:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2024 10:19 (sandra)<\/b>NO EIRC required <\/p>

09\/04\/2024 15:07 (travis)<\/b>ITC works.<\/p>

09\/04\/2024 16:54 (sandra)<\/b>on going <\/p>

12\/04\/2024 09:09 (travis)<\/b>Chemically cleaned all mastic in bathroom.<\/p>

12\/04\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59791","activity_ticket_id":"56116","ticket_reference":"HDT57201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT only ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/24","activity_end":"2024-04-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69170","activity_notes":"PAT only with keys for 10th April ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 11:46 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 11:47 (sandra)<\/b>with keys for 10th<\/p>

10\/04\/2024 09:59 (roy)<\/b>Pat test<\/p>

10\/04\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59792","activity_ticket_id":"56117","ticket_reference":"HDT57202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/24","activity_end":"2024-04-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69171","activity_notes":"Inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2024 11:48 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 11:53 (sandra)<\/b>with keys on 15th April <\/p>

19\/03\/2024 11:54 (sandra)<\/b>15th April with keys <\/p>

12\/04\/2024 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59793","activity_ticket_id":"56117","ticket_reference":"HDT57202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/24","activity_end":"2024-04-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69172","activity_notes":"boiler checks and radiator checks 15th April with keys ","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2024 11:48 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 11:53 (sandra)<\/b>with keys on 15th April <\/p>

19\/03\/2024 11:54 (sandra)<\/b>15th April with keys <\/p>

12\/04\/2024 13:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59794","activity_ticket_id":"56118","ticket_reference":"HDT57203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas and PAT full compliance with PAT","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/24","activity_end":"2024-04-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69173","activity_notes":"Gas and PAT full compliance with PAT","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 11:55 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 11:56 (sandra)<\/b>15th April <\/p>

18\/04\/2024 07:04 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/04\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59795","activity_ticket_id":"56119","ticket_reference":"HDT57204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/24","activity_end":"2024-05-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69174","activity_notes":"inter tenancy checks1st May with keys ","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2024 11:58 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59796","activity_ticket_id":"56119","ticket_reference":"HDT57204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69175","activity_notes":"boiler and radiator checks ","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2024 11:58 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59797","activity_ticket_id":"56120","ticket_reference":"HDT57205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69176","activity_notes":"Gas compliance testing with PAT","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2024 11:59 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:00 (sandra)<\/b>1st May with keys <\/p>

24\/04\/2024 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59798","activity_ticket_id":"56121","ticket_reference":"HDT57206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/24","activity_end":"2024-05-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69177","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 12:02 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:03 (sandra)<\/b>1st May <\/p>

02\/05\/2024 15:09 (alan)<\/b>Electrical inspection <\/p>

02\/05\/2024 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59799","activity_ticket_id":"56122","ticket_reference":"HDT57207","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69178","activity_notes":"To fit new Co2 alarm ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 13:47 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:19 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59800","activity_ticket_id":"56123","ticket_reference":"HDT57208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove living room blinds fittings and cleats from window ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/24","activity_end":"2024-03-20 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69179","activity_notes":"Remove living room blinds fittings and cleats from window 20th with keys ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 14:12 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 14:13 (sandra)<\/b>20th with ITCs - keys <\/p>

20\/03\/2024 16:44 (iain)<\/b>Removal and disposal of blinds.<\/p>

20\/03\/2024 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59801","activity_ticket_id":"56124","ticket_reference":"HDT57209","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69180","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 14:13 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:20 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59802","activity_ticket_id":"56125","ticket_reference":"HDT57210","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 3","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 3","cs_id":"65","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"65","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69181","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 14:14 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:21 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59803","activity_ticket_id":"56126","ticket_reference":"HDT57211","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 4","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69182","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 14:15 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:21 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59804","activity_ticket_id":"56127","ticket_reference":"HDT57212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light not working in top floor bathroom ","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/24","activity_end":"2024-03-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69183","activity_notes":"light not working in top floor bathroom ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 14:17 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 14:56 (sandra)<\/b>Access being arranged for Wednesday 20th <\/p>

20\/03\/2024 13:45 (alan)<\/b>Replace faulty lamp holder to light in bathroom <\/p>

20\/03\/2024 13:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59805","activity_ticket_id":"56128","ticket_reference":"HDT57213","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69184","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 14:33 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:22 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59806","activity_ticket_id":"56129","ticket_reference":"HDT57214","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new alarm if required ","ticket_address_1":"Flat 6","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69185","activity_notes":"To fit new alarm if required ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 14:37 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 14:38 (jane)<\/b>Found alarm okay, 2032<\/p>

19\/03\/2024 20:22 (michaelk)<\/b>Alarm ok<\/p>

20\/03\/2024 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59807","activity_ticket_id":"56130","ticket_reference":"HDT57215","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69186","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 14:51 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:23 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59808","activity_ticket_id":"56131","ticket_reference":"HDT57216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit covers over harness wall fixtures ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69187","activity_notes":"To fit covers over harness wall fixtures ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:01 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 15:27 (travis)<\/b>Sourced and fitted absailing lock point covers X3.<\/p>

19\/03\/2024 15:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59809","activity_ticket_id":"56132","ticket_reference":"HDT57217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door not closing properly ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/24","activity_end":"2024-03-19 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69188","activity_notes":"main door not closing properly please check closer and hinges ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:11 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 15:53 (travis)<\/b>Attended and found door to dragging on the bottom,Loosened hinge screws and raised the door 5mm,Lubricated all moving parts and tested.<\/p>

19\/03\/2024 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59810","activity_ticket_id":"56133","ticket_reference":"HDT57218","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new alarm if required","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69189","activity_notes":"To fit new alarm if required","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:38 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 15:39 (jane)<\/b>Checked alarm okay - date 2031<\/p>

19\/03\/2024 20:24 (michaelk)<\/b>Alarm ok<\/p>

20\/03\/2024 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59811","activity_ticket_id":"56134","ticket_reference":"HDT57219","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69190","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:40 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:24 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59812","activity_ticket_id":"56135","ticket_reference":"HDT57220","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new alarm if required","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69191","activity_notes":"To fit new alarm if required","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:47 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 15:49 (jane)<\/b>Found alarm okay - 2030<\/p>

19\/03\/2024 20:25 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59813","activity_ticket_id":"56136","ticket_reference":"HDT57221","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-18 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69192","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:50 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:25 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59814","activity_ticket_id":"56137","ticket_reference":"HDT57222","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69193","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:51 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:26 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59815","activity_ticket_id":"56138","ticket_reference":"HDT57223","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69194","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:52 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:27 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59816","activity_ticket_id":"56139","ticket_reference":"HDT57224","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 16","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69195","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:53 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:27 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59817","activity_ticket_id":"56140","ticket_reference":"HDT57225","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69196","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:53 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:28 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59818","activity_ticket_id":"56141","ticket_reference":"HDT57226","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new alarm if required","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69197","activity_notes":"To fit new alarm if required","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:54 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 15:55 (jane)<\/b>Alarm okay - 2026<\/p>

19\/03\/2024 20:28 (michaelk)<\/b>Alarm ok<\/p>

20\/03\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59819","activity_ticket_id":"56142","ticket_reference":"HDT57227","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new alarm if required","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69198","activity_notes":"To fit new alarm if required","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:55 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 15:56 (jane)<\/b>Alarm working - 2028<\/p>

19\/03\/2024 20:29 (michaelk)<\/b>Alarm ok<\/p>

20\/03\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59820","activity_ticket_id":"56143","ticket_reference":"HDT57228","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit Co2 alarm ","ticket_address_1":"Flat 20","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 20","cs_id":"93","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"93","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69199","activity_notes":"To fit Co2 alarm ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:57 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:29 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59821","activity_ticket_id":"56144","ticket_reference":"HDT57229","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace Co2 alarm if required ","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69200","activity_notes":"To replace Co2 alarm if required ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 15:59 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 16:00 (jane)<\/b>Found alarm working 2033<\/p>

19\/03\/2024 20:30 (michaelk)<\/b>Alarm ok<\/p>

20\/03\/2024 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59822","activity_ticket_id":"56145","ticket_reference":"HDT57230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water issue ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/24","activity_end":"2024-03-19 18:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69201","activity_notes":"hot water issue ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 16:03 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 22:08 (roy)<\/b>Reset heating elementRepressured system.Tested all ok<\/p>

20\/03\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59823","activity_ticket_id":"56146","ticket_reference":"HDT57231","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69202","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 16:41 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:14 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59824","activity_ticket_id":"56147","ticket_reference":"HDT57232","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit new Co2 alarm","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69203","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 16:42 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:13 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59825","activity_ticket_id":"56148","ticket_reference":"HDT57233","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new Co2 alarm","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69204","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 16:43 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:13 (michaelk)<\/b>Fitted new co alarm <\/p>

20\/03\/2024 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59826","activity_ticket_id":"56149","ticket_reference":"HDT57234","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new Co2 alarm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/24","activity_end":"2024-03-19 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69205","activity_notes":"To fit new Co2 alarm","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 16:47 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 20:12 (michaelk)<\/b>Fitted new co alarm<\/p>

20\/03\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59827","activity_ticket_id":"56150","ticket_reference":"HDT57235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating thermostat needs batteries replaced ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/24","activity_end":"2024-03-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69206","activity_notes":"heating thermostat needs batteries replaced Thursday with tenant between 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 09:30 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 16:07 (sandra)<\/b>tenant wouldnt let us in and said it had been cancelled. email Hoho who said it hadnt been cancelled and emailed tenant.waiting for further instruction <\/p>

21\/03\/2024 06:04 (michaelk)<\/b>Attended site to investigate heating control batteries. Arrived at 13.39, however access was denied as the tenant was leaving the property at 2pm. 1hr labour 55<\/p>

22\/03\/2024 11:03 (sandra)<\/b>emailed hoho and she advised this is not cancelled and would try and gain access. waiting confirmation <\/p>

26\/03\/2024 15:58 (sandra)<\/b>Thursday 10 - 2pm <\/p>

02\/04\/2024 08:25 (michaelk)<\/b>Attended site to replace the batteries in the wireless controls. Re-paired the controls and left in full working order. 1hr labour plus parts, total 54.90 ex vat.<\/p>

02\/04\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59828","activity_ticket_id":"56151","ticket_reference":"HDT57236","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit 2No Co2 alarms ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69207","activity_notes":"To supply and fit 2No Co2 alarms ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 09:39 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59829","activity_ticket_id":"56152","ticket_reference":"HDT57237","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new Co2 alarm","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69208","activity_notes":"To supply and fit new Co2 alarm","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 09:40 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59830","activity_ticket_id":"56153","ticket_reference":"HDT57238","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit Co2 alarm ","ticket_address_1":"Flat 4","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69209","activity_notes":"To supply and fit Co2 alarm ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 09:44 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59831","activity_ticket_id":"56154","ticket_reference":"HDT57239","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new Co2 alarm ","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69210","activity_notes":"To supply and fit new Co2 alarm ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 09:46 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59832","activity_ticket_id":"56155","ticket_reference":"HDT57240","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new Co2 alarm ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 4","cs_id":"27","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"27","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69211","activity_notes":"To supply and fit new Co2 alarm ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 09:47 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59833","activity_ticket_id":"56156","ticket_reference":"HDT57241","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new Co2 alarm ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69212","activity_notes":"To supply and fit new Co2 alarm ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 09:48 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59834","activity_ticket_id":"56157","ticket_reference":"HDT57242","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new Co2 alarm ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69213","activity_notes":"To supply and fit new Co2 alarm ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 09:49 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59835","activity_ticket_id":"56158","ticket_reference":"HDT57243","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check if new alarm required ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69214","activity_notes":"To check if new alarm required ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 09:49 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 09:50 (jane)<\/b>Alarm is working fine - 2029<\/p>

20\/03\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59836","activity_ticket_id":"56159","ticket_reference":"HDT57244","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To investigate loss of power to basement and first floor momentarily ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/24","activity_end":"2024-03-20 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69215","activity_notes":"To investigate loss of power to basement and first floor momentarily ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 10:39 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 13:48 (alan)<\/b>Check distribution board following power issues, no faults found it would appear to have been a problem external to the building <\/p>

20\/03\/2024 13:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59837","activity_ticket_id":"56160","ticket_reference":"HDT57245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meter read ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/24","activity_end":"2024-03-20 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69216","activity_notes":"Please send a new photo of the electric meter for Flat 4.4, 38 St Martins Lane.They just swapped the electricity provider.","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 10:42 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 10:59 (alan)<\/b>Take photo of meters <\/p>

20\/03\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59838","activity_ticket_id":"56161","ticket_reference":"HDT57246","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16113 - Full redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/04\/24","activity_end":"2024-04-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69217","activity_notes":"Full redecoration Confirmed for 2nd April 2024 - management keys for access","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2024 10:22 (jane)<\/b>Requested decoration for Tuesday 2nd April <\/p>

26\/03\/2024 11:33 (jane)<\/b>Confirmed for 2nd April 2024 - management keys for access <\/p>

08\/04\/2024 09:57 (dean)<\/b>Done 1310<\/p>

09\/04\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59839","activity_ticket_id":"56162","ticket_reference":"HDT57247","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/16117 - Dye test inspection ","ticket_address_1":"Flat 2","ticket_address_2":"40-41 Wimpole Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"2853","cs_address_2":"40-41 Wimpole Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2853","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/03\/24","activity_end":"2024-03-27 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69218","activity_notes":"Dye test inspection 27th with Iain at 11am","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2024 10:40 (sandra)<\/b>emailed for 2 engineers to attend on Wednesday 27th. Waiting for confirmation <\/p>

22\/03\/2024 14:10 (sandra)<\/b>booked for 27th at 8.30<\/p>

22\/03\/2024 14:12 (sandra)<\/b>booked for 27th at 8.30 awaiting for confirmation <\/p>

26\/03\/2024 10:52 (sandra)<\/b>with tenant at 11 am <\/p>

27\/03\/2024 14:59 (roy)<\/b>Carried out dye test to toilets, bath, shower and hand basins.Carried out water test for over 2 hours and not one drop of water leaked into basement.However, small damp patch in bedroom coming from seal around the tray.Leak into flat 2 possibly from flat above. Cracked hand basin. These are NOT causing leak into basement.Found out there has and was a leak from flat 8 into flat 6. A big leak from the bath.There is a chance this has caused our problem and this will be kept an eye on<\/p>

27\/03\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59840","activity_ticket_id":"56162","ticket_reference":"HDT57247","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/16117 - Dye test inspection ","ticket_address_1":"Flat 2","ticket_address_2":"40-41 Wimpole Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 2","cs_id":"2853","cs_address_2":"40-41 Wimpole Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2853","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69219","activity_notes":"Dye test inspection 27th with Iain at 11am","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 10:40 (sandra)<\/b>emailed for 2 engineers to attend on Wednesday 27th. Waiting for confirmation <\/p>

22\/03\/2024 14:10 (sandra)<\/b>booked for 27th at 8.30<\/p>

22\/03\/2024 14:12 (sandra)<\/b>booked for 27th at 8.30 awaiting for confirmation <\/p>

26\/03\/2024 10:52 (sandra)<\/b>with tenant at 11 am <\/p>

27\/03\/2024 14:59 (roy)<\/b>Carried out dye test to toilets, bath, shower and hand basins.Carried out water test for over 2 hours and not one drop of water leaked into basement.However, small damp patch in bedroom coming from seal around the tray.Leak into flat 2 possibly from flat above. Cracked hand basin. These are NOT causing leak into basement.Found out there has and was a leak from flat 8 into flat 6. A big leak from the bath.There is a chance this has caused our problem and this will be kept an eye on<\/p>

27\/03\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59841","activity_ticket_id":"55837","ticket_reference":"HDT56922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 2","cs_id":"492","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"492","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69220","activity_notes":"dishwasher with Repairaidkeys for RA Thursday 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2024 09:17 (System)<\/b>Ticket Created<\/p>

20\/02\/2024 09:51 (iain)<\/b>Dishwasher not working.Refit drawer front.Refit lounge door handle.Kitchen extractor not working.<\/p>

20\/02\/2024 10:12 (sandra)<\/b>emailed for appointment for RA <\/p>

20\/02\/2024 16:53 (sandra)<\/b>Wednesday 28th 10 - 2pm waiting on access from tenant <\/p>

28\/02\/2024 12:41 (sandra)<\/b>appointment needs to be rebooked as tenant was not in.<\/p>

28\/02\/2024 12:49 (sandra)<\/b>waiting for confirmation of 6th March <\/p>

06\/03\/2024 19:48 (roy)<\/b>With Repair Ais<\/p>

07\/03\/2024 10:25 (sandra)<\/b>PCB needs replacing <\/p>

07\/03\/2024 10:25 (jane)<\/b>PCB requires replacement reported back findings to client <\/p>

07\/03\/2024 10:26 (sandra)<\/b>updated client <\/p>

11\/03\/2024 14:27 (sandra)<\/b>order for new PCB has been placed on the 7th and we will advise when it has been delivered - Email Sent<\/b><\/p>

14\/03\/2024 11:39 (sandra)<\/b>Repairaid booked for new PCB to be fitted on Thursday 21st 12 - 4pmwaiting on confirmation of access <\/p>

18\/03\/2024 10:35 (sandra)<\/b>chased confirmation of access with client <\/p>

20\/03\/2024 11:19 (sandra)<\/b>emailed tenant direct for confirmation <\/p>

21\/03\/2024 15:12 (roy)<\/b>With Repair Aid<\/p>

21\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59842","activity_ticket_id":"56163","ticket_reference":"HDT57248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"beeping noise coming from stairwell","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/24","activity_end":"2024-03-20 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69221","activity_notes":"beeping noise coming from stairwell for a while KEYS FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 12:14 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 13:07 (alan)<\/b>Reset ground floor call point on fire alarm and leave all ok <\/p>

20\/03\/2024 13:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59843","activity_ticket_id":"56164","ticket_reference":"HDT57249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to apply sealant around the shower where it is leaking","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/24","activity_end":"2024-03-22 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69222","activity_notes":"FRIDAY WITH KEYS to apply sealant around the shower where it is leakingalso takes pictures of cubicle to quote for replacement ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 13:06 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 16:59 (sandra)<\/b>Friday with keys <\/p>

22\/03\/2024 15:58 (iain)<\/b>Sealed areas of shower cubicle. <\/p>

22\/03\/2024 16:16 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2024 15:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2024 15:16 (michaelk)<\/b>Attended site to inspect the bathroom after a further report of leaking water. When investigated we found a leak we found the top shower head was leaking behind the enclosure which was rectified by installing new washers. 2hrs labour <\/p>

25\/03\/2024 15:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59844","activity_ticket_id":"56109","ticket_reference":"HDT57194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigation into leak in the commercial unit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/24","activity_end":"2024-03-20 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69223","activity_notes":"To fit new plastic beading and re-mastic around shower tray in Flat 2 - keys for access - FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2024 09:45 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 09:45 (sandra)<\/b>keys from security <\/p>

19\/03\/2024 11:23 (sandra)<\/b>Alan is aware and I am now waiting for Flat 1 & 2 to confirm access for tomorrow morning.20th<\/p>

20\/03\/2024 04:55 (alan)<\/b>Look at possible AC leak in commercial unit On investigation it was found that the leak appears to be coming from the flats above Access arranged for next day into flats <\/p>

20\/03\/2024 12:41 (alan)<\/b>Access flats Found shower tray to be dropping in flat 2 and seal around tray to have failed Spoken to MDR <\/p>

20\/03\/2024 16:46 (iain)<\/b>Mastic shower tray.<\/p>

20\/03\/2024 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59845","activity_ticket_id":"55920","ticket_reference":"HDT57005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":"Coliseum and Opera Quarter ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Coliseum and Opera Quarter ","cs_id":"2927","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2927","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/24","activity_end":"2024-03-28 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69224","activity_notes":"Re-booking remainder of roofs for Thursday 28th March as advised by client To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 13:54 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 13:57 (jane)<\/b>For Monday 4th March, Tuesday 5th March and Friday 8th March, to commence with the common parts first <\/p>

05\/03\/2024 09:10 (iain)<\/b>Roofs.<\/p>

05\/03\/2024 16:17 (iain)<\/b>Roofs.<\/p>

06\/03\/2024 09:39 (jane)<\/b>Requested access for Friday 8th March to Opera Quarter Apartments <\/p>

07\/03\/2024 14:35 (jane)<\/b>Access for Friday 8th March as below Flat 4, 25 Catherine Street Tenant will provide access and asked that dust sheets are used. Flat 2, 27 Catherine Street - no response need to rebookFlat 3, 31 Catherine Street no response need to rebookFlat 6, 35 Catherine Street Tenant will provide access. Flat 3, 17 Catherine Street Refused access and asked to rebook for after the 16th.Flat 3, 36 Tavistock Street no response need to rebook30, Wellington Street - Top floor office vacant please collect keys from security Flat 6, 32 Wellington Street Said they can only provide access if you attend at 8am and leave by 8:30 let me know if we need to rebook this? We dont have permission to use keys.38, Wellington Street. Townhouse Tenant will provide access. <\/p>

09\/03\/2024 10:04 (iain)<\/b>Roofs.<\/p>

09\/03\/2024 10:06 (iain)<\/b>Roofs.<\/p>

13\/03\/2024 14:59 (jane)<\/b>Requested access for Tuesday 19th March and Wednesday 20th March into the remainder of apartments as listed below Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street Flat 3, 17 Catherine StreetFlat 3, 36 Tavistock Street Coliseum 44a and 44b Floral Street Access to 1st Floor Office23-25 Garrick Street Access via Flat 94 New Row and 13 Goodwins Court Access via Flat 3 and Flat 28 New Row - Small rear roof via Flat 2 and roof via Flat 379 St Martins Lane Access via Flat 539 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 377-78 St Martins Lane Access to Flat 1 and 232-34 Cranbourn Street Access to Flat 555-58 St Martins Lane Access to Flat 148 Chandos Place Access to top floor flat<\/p>

19\/03\/2024 16:15 (iain)<\/b>Roofs.<\/p>

19\/03\/2024 16:58 (jane)<\/b>For Wednesday 20th March 44a and 44b Floral Street Access to 1st Floor Office Tenant can provide access from 9:30am they have asked that you use dust sheets and leave minimal mess.61 Chandos Place Access via Flat 3 Portland brown will provide access and have asked that they are called 30 minutes before arriving on 0330 0240 102 48 Chandos Place Access to top floor flat is vacant please collect keys from security.Flat 3, 17 Catherine Street can provide access from 9am Flat 1, 77-78 St Martins Lane can provide access from 11am Flat 1 55-58 St Martins Lane can provide access anytime. <\/p>

20\/03\/2024 16:45 (iain)<\/b>Roofs.<\/p>

21\/03\/2024 13:52 (jane)<\/b>Re-booking remainder of roofs for Thursday 28th March as advised by client <\/p>

22\/03\/2024 16:13 (jane)<\/b>Client booking in the remainder of the roofs for Thursday 28th March Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 332-34 Cranbourn Street Access to Flat 5Flat 5 79 St Martins Lane access via the fire exit door <\/p>

27\/03\/2024 16:36 (jane)<\/b>Access for Thursday 28th March 61 Chandos Place have asked if you can attend between 10am -2pm and give them a call on 0330 0240 102 30 minutes before arriving.Please collect keys from security for the following properties please also ensure the contractor rings the intercom three times before using the keys.-Flat 5, 33\/32 Cranbourn Street-Flat 2, 27 Catherine Street-Flat 3, 31 Catherine Street-Flat 5, 39 King Street<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 15:12 (alan)<\/b>Check, clear, gutters and roofs as needed<\/p>

28\/03\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59846","activity_ticket_id":"55788","ticket_reference":"HDT56873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/24","activity_end":"2024-03-20 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69225","activity_notes":"toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

09\/02\/2024 14:18 (System)<\/b>Ticket Created<\/p>

09\/02\/2024 14:19 (sandra)<\/b>BOOKED FOR 1ST MARCH <\/p>

05\/03\/2024 09:13 (michaelk)<\/b>Completed heating system inspection, all fully operational. 1hr labour 55<\/p>

05\/03\/2024 09:14 (iain)<\/b>ITC's.<\/p>

05\/03\/2024 09:14 (iain)<\/b>Not complete as need to source correct toilet seat.<\/p>

05\/03\/2024 10:26 (jane)<\/b>Sent an email to St Annes to see if they can source the new toilet seat <\/p>

05\/03\/2024 15:40 (jane)<\/b>Ordered new toilet seat from St Annes <\/p>

06\/03\/2024 08:00 (dean)<\/b>110.00<\/p>

08\/03\/2024 14:10 (jane)<\/b>Toilet seat being delivered today <\/p>

12\/03\/2024 14:30 (sandra)<\/b>new toilet seat to be fitted on Wednesday 13th<\/p>

12\/03\/2024 16:16 (sandra)<\/b>new toilet seat does not have the correct fittings, another one has been ordered - Email Sent<\/b><\/p>

13\/03\/2024 09:46 (jane)<\/b>New toilet seat re-ordered, 2\/3 day leadtime <\/p>

19\/03\/2024 12:27 (sandra)<\/b>emailed Lilian to fit Toilet seat on Wednesday 20th awaiting confirmation <\/p>

19\/03\/2024 14:09 (sandra)<\/b>the tenant can provide access. He is also expecting the appliance engineer tomorrow. <\/p>

20\/03\/2024 16:37 (roy)<\/b>Replaced toilet seatReplaced washers in shower hose<\/p>

20\/03\/2024 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59847","activity_ticket_id":"56165","ticket_reference":"HDT57250","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"deckchairs ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69226","activity_notes":"deckchairs check over and clean in the coming days so that we can start to bring them out over the Easter weekend? Im pretty sure they did it last year for us? If they can take a photo of them set up in the passageway that would be really helpful so I can check if we need to renew the slings? ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 14:52 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 06:50 (alan)<\/b>Clean and check over deck chairs and leave ready for use<\/p>

27\/03\/2024 07:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59848","activity_ticket_id":"56165","ticket_reference":"HDT57250","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"deckchairs ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/03\/24","activity_end":"2024-03-25 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69227","activity_notes":"deckchairs check over and clean in the coming days so that we can start to bring them out over the Easter weekend? Im pretty sure they did it last year for us? If they can take a photo of them set up in the passageway that would be really helpful so I can check if we need to renew the slings? ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2024 14:52 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 06:50 (alan)<\/b>Clean and check over deck chairs and leave ready for use<\/p>

27\/03\/2024 07:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59849","activity_ticket_id":"56166","ticket_reference":"HDT57251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating in room 6","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/24","activity_end":"2024-03-20 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69228","activity_notes":"no heating in room 6","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 15:10 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 15:10 (sandra)<\/b>waiting on access <\/p>

21\/03\/2024 06:02 (michaelk)<\/b>Attended site to investigate heating fault to room 6. Checked plantroom and found the issue with the heat8ng zone valve which was jammed. This valve was released and tested, leaving in fullnworking order. 2hrs labour 105.<\/p>

21\/03\/2024 08:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59850","activity_ticket_id":"56167","ticket_reference":"HDT57252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main entrance door has an issue closing ","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/24","activity_end":"2024-03-20 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69229","activity_notes":"main entrance door has an issue closing FOR TODAY ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 15:46 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 16:21 (travis)<\/b>Attended and repaired night latch , lubricant applied to all locks and hinges,tested,all working fine.<\/p>

20\/03\/2024 16:21 (travis)<\/b>Attended and repaired night latch , lubricant applied to all locks and hinges,tested,all working fine.<\/p>

20\/03\/2024 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59851","activity_ticket_id":"56168","ticket_reference":"HDT57253","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36-38 Tavistock Street ","cs_id":"49","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"49","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/24","activity_end":"2024-05-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69230","activity_notes":"2 hinges on the kitchen cupboard are loose can you look at the kitchen extractor hood as well now please ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 16:42 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 16:53 (sandra)<\/b>TENANT HOME THURSDAY MORNING <\/p>

21\/03\/2024 11:39 (alan)<\/b>Repair light in toilet Replace batteries in lighting controllers as neededOrder new hinges for cupboards in kitchen Order new switch plate for hallway light switch <\/p>

21\/03\/2024 11:43 (jane)<\/b>Repaired light in toilet Replaced batteries in lighting controllers We have ordered new hinges for cupboards in kitchen and have ordered new switch plate for hallway light switch - Email Sent<\/b><\/p>

04\/04\/2024 10:38 (sandra)<\/b>emailed for 9th to fit hinges and light switch<\/p>

05\/04\/2024 08:39 (jane)<\/b>Confirmed for Tuesday 9th April at 8am <\/p>

05\/04\/2024 08:59 (jane)<\/b>For Tuesday 9th April at 8am - tenant home for access <\/p>

23\/04\/2024 14:26 (sandra)<\/b>booked for 30th Tuesday <\/p>

07\/05\/2024 11:51 (sandra)<\/b>Order new hinges for cupboards in kitchen Order new switch plate for hallway light switch<\/p>

10\/05\/2024 15:30 (alan)<\/b>Return to site and replace kitchen cupboard door hinges <\/p>

10\/05\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59852","activity_ticket_id":"56075","ticket_reference":"HDT57160","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/03\/24","activity_end":"2024-03-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69231","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

15\/03\/2024 10:21 (jane)<\/b>For Wednesday 20th and Thursday 21st March <\/p>

20\/03\/2024 16:22 (travis)<\/b>Maintenance works.<\/p>

21\/03\/2024 14:59 (travis)<\/b>Maintenance works.<\/p>

21\/03\/2024 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59853","activity_ticket_id":"56169","ticket_reference":"HDT57254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To send a photo of the electric meters\/reading ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/24","activity_end":"2024-03-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69232","activity_notes":"To send a photo of the electric meters\/reading ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 09:00 (System)<\/b>Ticket Created<\/p>

21\/03\/2024 09:22 (alan)<\/b>Meter reading see photo <\/p>

21\/03\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59854","activity_ticket_id":"56170","ticket_reference":"HDT57255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To obtain the electric meter readings and take a photograph ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/24","activity_end":"2024-03-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69233","activity_notes":"To obtain the electric meter readings and take a photograph ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 09:07 (System)<\/b>Ticket Created<\/p>

21\/03\/2024 09:22 (alan)<\/b>Meter reading see photo<\/p>

21\/03\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59855","activity_ticket_id":"56171","ticket_reference":"HDT57256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To locate the water meter for the tenant","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/24","activity_end":"2024-03-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69234","activity_notes":"To locate the water meter for the tenant","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 09:24 (System)<\/b>Ticket Created<\/p>

21\/03\/2024 11:36 (alan)<\/b>Water meter are in the pavement outside the street door please see photos <\/p>

21\/03\/2024 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59856","activity_ticket_id":"56172","ticket_reference":"HDT57257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Report of a toilet seat that has disconnected and is loose from the toilet - First floor - Keys for access ","ticket_address_1":"First Floor","ticket_address_2":"44A Floral Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"First Floor","cs_id":"2859","cs_address_2":"44A Floral Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2859","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/24","activity_end":"2024-03-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69235","activity_notes":"Report of a toilet seat that has disconnected and is loose from the toilet - First floor - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 09:32 (System)<\/b>Ticket Created<\/p>

21\/03\/2024 11:15 (roy)<\/b>Refixed toilet seat All ok<\/p>

21\/03\/2024 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59857","activity_ticket_id":"56173","ticket_reference":"HDT57258","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace hardwired heat\/smoke alarms ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/24","activity_end":"2024-03-21 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69236","activity_notes":"To replace hardwired heat\/smoke alarms ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 11:02 (System)<\/b>Ticket Created<\/p>

21\/03\/2024 13:25 (jane)<\/b>Attending this afternoon <\/p>

21\/03\/2024 14:56 (alan)<\/b>Replace mains powered smoke and heat alarm in flat Smoke alarm supplied by client <\/p>

21\/03\/2024 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59858","activity_ticket_id":"56174","ticket_reference":"HDT57259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blinds are currently pulled up, to lower down to windows and open up slats and take measurements for double roller blinds - Keys for access ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/24","activity_end":"2024-03-22 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69237","activity_notes":"Blinds are currently pulled up, to lower down to windows and open up slats and take measurements for double roller blinds - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 11:32 (System)<\/b>Ticket Created<\/p>

21\/03\/2024 16:49 (jane)<\/b>Attending tomorrow <\/p>

22\/03\/2024 15:59 (iain)<\/b>Eased and adjusted blinds.Details taken for new.<\/p>

22\/03\/2024 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59859","activity_ticket_id":"56175","ticket_reference":"HDT57260","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/15705 - Monthly emergency lighting check and water temperature test to tea station - 2nd and 3rd floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor, Silverlight House ","cs_id":"2891","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2891","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/03\/24","activity_end":"2024-03-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69238","activity_notes":"Annual PAT testing - Monthly emergency lighting check and water temperature test to tea station - 2nd and 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 13:07 (jane)<\/b>Attending on Friday morning 22nd March <\/p>

22\/03\/2024 12:01 (alan)<\/b>Mouthly checks <\/p>

22\/03\/2024 12:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59860","activity_ticket_id":"56176","ticket_reference":"HDT57261","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To assist with Jeremy James Surveyor on Tuesday 26th March at 11am in regards to the flat roof issues","ticket_address_1":"Flat 1","ticket_address_2":"11 Nottingham Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LE","cs_address_1":"Flat 1","cs_id":"756","cs_address_2":"11 Nottingham Place ","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"756","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/03\/24","activity_end":"2024-03-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69239","activity_notes":"To assist with Jeremy James Surveyor on Tuesday 26th March at 11am in regards to the flat roof issues","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2024 13:05 (System)<\/b>Ticket Created<\/p>

21\/03\/2024 13:07 (jane)<\/b>Meeting surveyor on Tuesday 26th March at 11am<\/p>

21\/03\/2024 16:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59861","activity_ticket_id":"56177","ticket_reference":"HDT57262","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/16110 - Relocate emergency light fittings and lower sign - Purchase Order PUOP000307","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor, Silverlight House","cs_id":"2918","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2918","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/24","activity_end":"2024-04-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69240","activity_notes":"Relocate emergency light fittings and lower sign Have requested if we can carry out the works next month when we carry out the monthly testing For 19th April ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 13:21 (jane)<\/b>Have requested if we can carry out the works next month when we carry out the monthly testing <\/p>

21\/03\/2024 16:10 (jane)<\/b>For 19th April when the monthly tests are carried out <\/p>

19\/04\/2024 10:57 (alan)<\/b>Quoted works <\/p>

19\/04\/2024 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59862","activity_ticket_id":"56178","ticket_reference":"HDT57263","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out inspection of noisy fan - After 12noon on Friday 22nd March ","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/04\/24","activity_end":"2024-04-15 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69241","activity_notes":"To carry out inspection of noisy fan - Monday AM with tenant ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2024 13:27 (System)<\/b>Ticket Created<\/p>

21\/03\/2024 13:28 (jane)<\/b>Attending after 12noon on Friday 22nd March<\/p>

22\/03\/2024 16:06 (alan)<\/b>Clean filter in fan unit, reset up fan setting , show tenant where control switch in kitchen is located Order replacement switch for bathroom fan and light as beginning to break <\/p>

10\/04\/2024 16:15 (sandra)<\/b>emailed to provisionally book for Monday 15th<\/p>

11\/04\/2024 09:50 (sandra)<\/b>confirmed Monday AM with tenant <\/p>

16\/04\/2024 09:10 (alan)<\/b>Return to site and replace damage switch to bathroom for extractor system <\/p>

17\/04\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59864","activity_ticket_id":"56179","ticket_reference":"HDT57264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To show the tenants how the controller works for the boiler ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/24","activity_end":"2024-03-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69243","activity_notes":"To show the tenants how the controller works for the boiler ","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2024 16:43 (System)<\/b>Ticket Created<\/p>

22\/03\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59865","activity_ticket_id":"56180","ticket_reference":"HDT57265","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16128 - Replacement part to the boiler ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/24","activity_end":"2024-04-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69244","activity_notes":"Replacement part to the boiler ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2024 11:15 (sandra)<\/b>sent to MK <\/p>

27\/03\/2024 14:13 (sandra)<\/b>emailed for access on 9th April <\/p>

09\/04\/2024 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59866","activity_ticket_id":"56181","ticket_reference":"HDT57266","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16127 - Replacement parts to the boiler ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/24","activity_end":"2024-04-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69245","activity_notes":"Replacement parts to the boiler ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 11:15 (sandra)<\/b>sent to MK <\/p>

27\/03\/2024 14:09 (sandra)<\/b>emailed for 8th April <\/p>

09\/04\/2024 08:25 (michaelk)<\/b>Attended site to carry out the installation of quoted boiler spares. 355ex vat. <\/p>

09\/04\/2024 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59867","activity_ticket_id":"56182","ticket_reference":"HDT57267","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16125 - Replacement parts to the boiler ","ticket_address_1":"Flat 4","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/24","activity_end":"2024-04-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69246","activity_notes":"Replacement parts to the boiler ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 11:14 (sandra)<\/b>sent to MK <\/p>

27\/03\/2024 14:08 (sandra)<\/b>emailed for 8th April <\/p>

09\/04\/2024 08:24 (michaelk)<\/b>Attended site to carry quoted work replacing boiler spares. 180.<\/p>

09\/04\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59868","activity_ticket_id":"56183","ticket_reference":"HDT57268","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16126 - Replacement parts to the boiler ","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/24","activity_end":"2024-04-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69247","activity_notes":"Replacement parts to the boiler ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 11:14 (sandra)<\/b>sent to MK <\/p>

27\/03\/2024 14:08 (sandra)<\/b>emailed for 8th April <\/p>

09\/04\/2024 08:23 (michaelk)<\/b>Attended site to complete quoted boiler repair. 180 ex vat.<\/p>

09\/04\/2024 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59869","activity_ticket_id":"56184","ticket_reference":"HDT57269","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16124 - Replacement extractor fan in the kitchen ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69248","activity_notes":"Replacement extractor fan in the kitchen Tenant home for access on Thursday afternoon 28th March ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 09:54 (sandra)<\/b>details sent to Alan to order <\/p>

22\/03\/2024 15:59 (jane)<\/b>Have requested access for Thursday 28th March <\/p>

22\/03\/2024 16:58 (jane)<\/b>Confirmed tenant home for access on Thursday afternoon 28th March <\/p>

28\/03\/2024 15:13 (alan)<\/b>Quoted works <\/p>

28\/03\/2024 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59870","activity_ticket_id":"56185","ticket_reference":"HDT57270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water or heating ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/03\/24","activity_end":"2024-03-22 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69249","activity_notes":"no hot water or heating ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 10:03 (System)<\/b>Ticket Created<\/p>

22\/03\/2024 11:02 (sandra)<\/b>22\/3<\/p>

25\/03\/2024 08:11 (michaelk)<\/b>Attended site to investigate the reported boiler fault. The boiler had on failed on f28 which is linked to the ignition. Inspected all possible causes but could find no-faults. Tested thoroughly and left in full working order. 2hrs labour 105<\/p>

25\/03\/2024 09:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59871","activity_ticket_id":"56040","ticket_reference":"HDT57125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"freezer drawers are cracked and grey paint on front door inside ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/24","activity_end":"2024-05-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69250","activity_notes":"marks on inside of front door need to be touched in.picture sent separatelyThursday 1st May 2 - 4.30 Pest control will let you in ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 16:27 (System)<\/b>Ticket Created<\/p>

12\/03\/2024 16:27 (sandra)<\/b>waiting on access <\/p>

18\/03\/2024 08:32 (iain)<\/b>Details taken for door, freezer door and intercom.<\/p>

18\/03\/2024 08:32 (iain)<\/b>Details taken for door, freezer door and intercom.<\/p>

19\/03\/2024 10:51 (jane)<\/b>Photographs sent to client - Freezer compartment on order - 3\/5 day lead-time - Email Sent<\/b><\/p>

22\/03\/2024 10:09 (sandra)<\/b>paint on door needs to be touched in.Picture sent to Dean <\/p>

27\/03\/2024 11:57 (sandra)<\/b>Dean has spoke to the tenant. Needs to return with correct paint colour <\/p>

09\/04\/2024 14:19 (jane)<\/b>Re-ordered freezer compartment, one week lead-time <\/p>

10\/04\/2024 10:36 (sandra)<\/b>access requested for Dean on Tuesday 16th <\/p>

17\/04\/2024 15:42 (sandra)<\/b>emailed to fit Thursday 18th <\/p>

18\/04\/2024 16:20 (iain)<\/b>Replaced freezer door.<\/p>

29\/04\/2024 11:43 (sandra)<\/b>waiting on access as tenant cant do today 29th<\/p>

29\/04\/2024 13:12 (sandra)<\/b>Booked 1st May between 2pm-4:30pm.Pest control team will be there.<\/p>

02\/05\/2024 09:37 (roy)<\/b>Waited for rodent people but eventually was told to pick up keys.Painted whole of inside of door<\/p>

02\/05\/2024 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59872","activity_ticket_id":"56186","ticket_reference":"HDT57271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/03\/24","activity_end":"2024-03-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69251","activity_notes":"list of works:between 2 - 4pm with tenant ( pictures sent separately)the blinds need to be adjusted for the tenant as they dont come down easily - then measure for roller blinds2 holes where the curtain rail has been need to be filledany other jobs that the tenant points out to be done or quoted according to size ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 11:27 (System)<\/b>Ticket Created<\/p>

22\/03\/2024 11:30 (sandra)<\/b>today 2 - 4pm <\/p>

22\/03\/2024 15:55 (sandra)<\/b>Door seal - 95.94inclVAT Labour - 100inclVAT RA to order <\/p>

22\/03\/2024 16:00 (iain)<\/b>Eased and adjusted blinds.Filled holes in wall.Details taken for new blinds.<\/p>

22\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 16:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 16:03 (sandra)<\/b>Door seal - 95.94inclVAT Labour - 100inclVAT <\/p>

04\/04\/2024 16:04 (sandra)<\/b>waiting on confirmation for 10th 10 - 4<\/p>

10\/04\/2024 11:36 (sandra)<\/b>tenant home for access <\/p>

15\/04\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59873","activity_ticket_id":"55886","ticket_reference":"HDT56971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is flooding the kitchen each time it is used","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/24","activity_end":"2024-03-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69252","activity_notes":"washing machine i10 - 2PM WITH KEYS FOR REPAIRAID MONDAY 25TH","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2024 09:15 (System)<\/b>Ticket Created<\/p>

26\/02\/2024 16:06 (iain)<\/b>All pipework checked from washing machine.Run a cycle and drained, no leak.<\/p>

27\/02\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

01\/03\/2024 14:16 (sandra)<\/b>awaiting appointment <\/p>

01\/03\/2024 15:04 (sandra)<\/b>Wednesday 6th waiting on access details <\/p>

06\/03\/2024 19:43 (roy)<\/b>With Repair Aid<\/p>

07\/03\/2024 09:25 (sandra)<\/b>new door seal and inlet valve ordered 205.08<\/p>

15\/03\/2024 12:45 (sandra)<\/b>emailed for a date to fit <\/p>

18\/03\/2024 10:44 (sandra)<\/b>confirmed keys for access with Roy <\/p>

20\/03\/2024 14:33 (sandra)<\/b>rescheduled for Monday 25th<\/p>

22\/03\/2024 10:49 (sandra)<\/b>rebooked for Monday 10 - 2pm <\/p>

22\/03\/2024 12:12 (sandra)<\/b>CONFIRMED WITH KEYS <\/p>

25\/03\/2024 16:15 (iain)<\/b>Repairaid.<\/p>

27\/03\/2024 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59874","activity_ticket_id":"56187","ticket_reference":"HDT57272","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16129 - To replace 6No ballasts to fittings throughout office on the 8th floor - To be invoice to tenant as to attached email ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/24","activity_end":"2024-05-08 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69253","activity_notes":"Tuesday\/Wednesday To replace 6No ballasts to fittings throughout office on the 8th floor To carry out the safe isolation to the electrical lighting circuit, carefully remove 6No faulty ballasts withinlight fittings throughout 8th floor office as required and dispose of environmentally friendly.To supply and install new ballasts to fittings and re-instate supply.Please confirm once you can do the work, I can get early access for Alan which he is aware of so not to be in the way of the Tenants.","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2024 14:19 (sandra)<\/b>sent to Alan to order <\/p>

10\/04\/2024 16:08 (sandra)<\/b>PART STILL ON ORDER ALAN TO CHASE<\/p>

23\/04\/2024 14:48 (sandra)<\/b>emailed for access Tuesday\/Wednesday 30th and 1st <\/p>

24\/04\/2024 10:33 (sandra)<\/b>office manned from 8.30<\/p>

02\/05\/2024 11:24 (sandra)<\/b>rescheduled for 8th and 9th <\/p>

10\/05\/2024 07:03 (alan)<\/b>Quoted works Order to additional parts to return next week<\/p>

16\/05\/2024 09:50 (alan)<\/b>Quoted works <\/p>

16\/05\/2024 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59875","activity_ticket_id":"56188","ticket_reference":"HDT57273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"high yaki sliding door system ","ticket_address_1":"Unit 13","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 13","cs_id":"229","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"229","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"22\/03\/24","activity_end":"2024-03-22 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69254","activity_notes":"high yaki sliding door system ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2024 15:14 (System)<\/b>Ticket Created<\/p>

22\/03\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59876","activity_ticket_id":"56189","ticket_reference":"HDT57274","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leak in the boiler room from a pipe 20-22 Shelton street businesses","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/03\/24","activity_end":"2024-03-22 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69255","activity_notes":"Leak in the boiler room from a pipe 20-22 Shelton street businessesCAN YOU GO TO THIS ONE NOW ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 15:39 (System)<\/b>Ticket Created<\/p>

22\/03\/2024 18:11 (roy)<\/b>Pressure release valve letting by. Made safe by shutting off valves.Hawksmoor responsibility <\/p>

25\/03\/2024 08:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59877","activity_ticket_id":"56186","ticket_reference":"HDT57271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/04\/24","activity_end":"2024-04-03 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69256","activity_notes":"seal on the washing machine needs to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2024 11:27 (System)<\/b>Ticket Created<\/p>

22\/03\/2024 11:30 (sandra)<\/b>today 2 - 4pm <\/p>

22\/03\/2024 15:55 (sandra)<\/b>Door seal - 95.94inclVAT Labour - 100inclVAT RA to order <\/p>

22\/03\/2024 16:00 (iain)<\/b>Eased and adjusted blinds.Filled holes in wall.Details taken for new blinds.<\/p>

22\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 16:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 16:03 (sandra)<\/b>Door seal - 95.94inclVAT Labour - 100inclVAT <\/p>

04\/04\/2024 16:04 (sandra)<\/b>waiting on confirmation for 10th 10 - 4<\/p>

10\/04\/2024 11:36 (sandra)<\/b>tenant home for access <\/p>

15\/04\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59878","activity_ticket_id":"56190","ticket_reference":"HDT57275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16119 - Replacement light fittings to first floor corridor, WCs and meter cupboard","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69257","activity_notes":"Replacement light fittings to first floor corridor, WCs and meter cupboard","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 16:01 (alan)<\/b>Quoted works <\/p>

03\/04\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>

09\/04\/2024 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59879","activity_ticket_id":"56191","ticket_reference":"HDT57276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating now working ","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/24","activity_end":"2024-03-25 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69258","activity_notes":"heating now working keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2024 09:31 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 07:13 (michaelk)<\/b>Attended site to inspect the reported leak in the bathroom. Found the top shower head leaking which was repaired with new washers. 1hr labour 55<\/p>

26\/03\/2024 08:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59880","activity_ticket_id":"55984","ticket_reference":"HDT57069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is not working ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/03\/24","activity_end":"2024-03-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69259","activity_notes":"washing machine is not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2024 14:49 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 14:50 (sandra)<\/b>emailed for appointment <\/p>

07\/03\/2024 10:22 (sandra)<\/b>booked for 13th between 10 - 2pm <\/p>

07\/03\/2024 11:52 (sandra)<\/b>with keys <\/p>

13\/03\/2024 12:17 (roy)<\/b>With Repair Aid<\/p>

15\/03\/2024 12:39 (sandra)<\/b>emailed for update <\/p>

15\/03\/2024 14:02 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2024 09:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2024 09:51 (sandra)<\/b>Repairaid to return as machine is not pumping out all the water.<\/p>

27\/03\/2024 14:35 (sandra)<\/b>booked 27th<\/p>

27\/03\/2024 17:34 (roy)<\/b>With Repair Aid but machine is working ok.Engineer used twice and pumped out twice<\/p>

05\/04\/2024 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59881","activity_ticket_id":"56192","ticket_reference":"HDT57277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16130 - Replacement boiler ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/24","activity_end":"2024-04-04 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69260","activity_notes":"Replacement boiler ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 12:59 (sandra)<\/b>emailed for access on Thursday 4th for access <\/p>

27\/03\/2024 15:11 (sandra)<\/b>booked for 4th April <\/p>

05\/04\/2024 08:09 (michaelk)<\/b>Completed boiler installation 1,803 ex vat<\/p>

05\/04\/2024 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59882","activity_ticket_id":"56193","ticket_reference":"HDT57278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with kitchen lights ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69261","activity_notes":"issue with kitchen lights ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2024 13:24 (System)<\/b>Ticket Created<\/p>

25\/03\/2024 13:31 (sandra)<\/b>waiting on confirmation for today <\/p>

28\/03\/2024 07:30 (alan)<\/b>Done by Roy HDT57285<\/p>

28\/03\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59883","activity_ticket_id":"56194","ticket_reference":"HDT57279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15828 - replacement probe and electrode set\/sight glass ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/24","activity_end":"2024-04-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69262","activity_notes":"replacement probe and electrode set\/sight glass only","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2024 13:55 (sandra)<\/b>replacement probe and electrode set\/sight glass only <\/p>

27\/03\/2024 14:07 (sandra)<\/b>emailed for 8th April <\/p>

27\/03\/2024 15:26 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59884","activity_ticket_id":"56195","ticket_reference":"HDT57280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hotpoint washing machine has stopped spinning","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/04\/24","activity_end":"2024-04-17 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69263","activity_notes":"hotpoint washing machine has stopped spinning","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2024 14:20 (System)<\/b>Ticket Created<\/p>

25\/03\/2024 14:21 (sandra)<\/b>awaiting appointment <\/p>

28\/03\/2024 15:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59885","activity_ticket_id":"56196","ticket_reference":"HDT57281","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remedial works to riser doors ","ticket_address_1":"4 Arne Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"4 Arne Street ","cs_id":"2925","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"2925","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/24","activity_end":"2024-04-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69264","activity_notes":"carry out remedial works to riser doors at 5 Dryden street 4 Arns street.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2024 14:30 (System)<\/b>Ticket Created<\/p>

02\/04\/2024 15:08 (travis)<\/b>Attended and checked over all riser cupboard doors in common area, tightened up various hinges to bring doors into alignment.Decoration required to all doors and ceilings.<\/p>

04\/04\/2024 09:30 (jane)<\/b>Reddan contractor will be on site on Monday 8th April to start rubbing down and painting the damaged areas.They will start, between 9.00 10.00am <\/p>

10\/04\/2024 10:35 (sandra)<\/b>booked 10th <\/p>

10\/04\/2024 13:05 (dean)<\/b>240.00<\/p>

10\/04\/2024 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59886","activity_ticket_id":"56164","ticket_reference":"HDT57249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to apply sealant around the shower where it is leaking","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/24","activity_end":"2024-03-25 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69265","activity_notes":"to apply sealant around the shower where it is leaking","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2024 13:06 (System)<\/b>Ticket Created<\/p>

20\/03\/2024 16:59 (sandra)<\/b>Friday with keys <\/p>

22\/03\/2024 15:58 (iain)<\/b>Sealed areas of shower cubicle. <\/p>

22\/03\/2024 16:16 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2024 15:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2024 15:16 (michaelk)<\/b>Attended site to inspect the bathroom after a further report of leaking water. When investigated we found a leak we found the top shower head was leaking behind the enclosure which was rectified by installing new washers. 2hrs labour <\/p>

25\/03\/2024 15:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59887","activity_ticket_id":"56197","ticket_reference":"HDT57282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak or damp in bathroom to investigate ","ticket_address_1":"Flat 1","ticket_address_2":"38a William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 1","cs_id":"2947","cs_address_2":"38a William IV Street ","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"2947","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 19:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69266","activity_notes":"leak or damp in bathroom to investigate TUESDAY FROM 2.30 WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2024 15:57 (System)<\/b>Ticket Created<\/p>

25\/03\/2024 15:58 (sandra)<\/b>TUESDAY 2.30 ONWARDS WITH TENANT <\/p>

26\/03\/2024 15:02 (sandra)<\/b>small water streaks that are currently dry. Tenant has said it is wet every 4 or so days. Need to check Flat 2 but no access. - Email Sent<\/b><\/p>

27\/03\/2024 08:38 (roy)<\/b>Need access into flat 2Very little stainage but apparently every few days the water runs down the wall and is wet to touch.Tried knocking on door but no one at home<\/p>

27\/03\/2024 11:34 (sandra)<\/b>access requested for Flat 2 <\/p>

28\/03\/2024 09:53 (sandra)<\/b>leak was coming from Flat 2 washing machine. Tenant has fixed the problem themselves. <\/p>

10\/04\/2024 10:34 (sandra)<\/b>access required for decorating bathroom water damage.requested for Tuesday 16th <\/p>

11\/04\/2024 09:33 (sandra)<\/b>BOOKED FROM 11 AM WITH TENANT BUT COLLECT KEYS <\/p>

16\/04\/2024 14:30 (sandra)<\/b>tenant cancelled and I have rescheduled for 17th. Waiting confirmation <\/p>

23\/04\/2024 09:47 (sandra)<\/b>access required for Thursday 25th<\/p>

24\/04\/2024 14:25 (sandra)<\/b>tenant moves out on the 30th June<\/p>

24\/04\/2024 14:25 (sandra)<\/b>(Placed On Hold) tenant moves out on the 30th June <\/p>

25\/06\/2024 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59888","activity_ticket_id":"56198","ticket_reference":"HDT57283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap not working ","ticket_address_1":"Flat 5","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"1461","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/24","activity_end":"2024-03-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69267","activity_notes":"kitchen tap not working tenant home for access between 12 - 2pm on Wednesday 27th ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2024 09:29 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 09:48 (sandra)<\/b>booked for 27th awaiting access details <\/p>

26\/03\/2024 10:01 (sandra)<\/b>tenant home for access on 27th 12 - 2pm <\/p>

28\/03\/2024 06:18 (michaelk)<\/b>Attended site to investigate kitchen tap problem. The tap was found letting by and the cartridge detail was collected so the replacement cartridges can be fitted. I will return to fit tomorrow. 2hrs labour 105<\/p>

02\/04\/2024 08:23 (michaelk)<\/b>Attended site to replace tap cartridges as previously reported. The cartridges were unusual sizes which made the repair more difficult, however we did get the repair completed and the tap was left in full working order. 3hrs labour plus parts, total 199.80 ex vat.<\/p>

02\/04\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59889","activity_ticket_id":"56199","ticket_reference":"HDT57284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock is loose and needs to be tightened as it fails to lock ","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/24","activity_end":"2024-03-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69268","activity_notes":"lock is loose and needs to be tightened as it fails to lock please see Adriania at Flat 1 office for access ","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2024 10:00 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 11:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59890","activity_ticket_id":"55955","ticket_reference":"HDT57040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/04\/24","activity_end":"2024-04-02 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69269","activity_notes":"decorating needs to be done on 2nd as tenant moves in on 3rd.","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 11:22 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:26 (sandra)<\/b>List booked for 12thworks provisionally booked for 26th <\/p>

12\/03\/2024 13:53 (iain)<\/b>ITC list.<\/p>

12\/03\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 14:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2024 14:44 (jane)<\/b>ITC list and report sent to client <\/p>

02\/04\/2024 11:53 (travis)<\/b>All items on ITC List are now completed.The sliding door mechanism has broken wheels and would require a company specializing in these to replace, although have got them working temporarily.<\/p>

03\/04\/2024 07:31 (alan)<\/b>Replace downlight in boiler cupboard Repair loose connection to light switch in cupboard for under kitchen cupboard lights <\/p>

03\/04\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59891","activity_ticket_id":"56200","ticket_reference":"HDT57285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with kitchen lights ","ticket_address_1":"Flat 1","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"211","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"211","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/24","activity_end":"2024-03-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69270","activity_notes":"issue with kitchen lights ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2024 10:39 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 10:40 (sandra)<\/b>today between 10am and 1pm to this address?<\/p>

26\/03\/2024 16:01 (sandra)<\/b>each light has an individual switch. one was flickering. it was not inserted correctly. The switches weren't all on. We have turned them all on and left them working. - Email Sent<\/b><\/p>

27\/03\/2024 08:34 (roy)<\/b>Found the under counter lights has an on\/off switch and they was off. Turned on and all worked except one but worked after refixing bulb.Asked tenant to keep an eye on the lights<\/p>

27\/03\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59892","activity_ticket_id":"56201","ticket_reference":"HDT57286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 10","ticket_address_2":"38a William IV Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"383","cs_address_2":"38a William IV Street","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"383","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/05\/24","activity_end":"2024-05-13 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69271","activity_notes":"Inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2024 10:57 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 10:58 (sandra)<\/b>Can we book a ITC check list for 13th of May for the above property?<\/p>

10\/05\/2024 12:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59893","activity_ticket_id":"56201","ticket_reference":"HDT57286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 10","ticket_address_2":"38a William IV Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"383","cs_address_2":"38a William IV Street","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"383","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/24","activity_end":"2024-05-13 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69272","activity_notes":"boiler and radiator checks ","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2024 10:57 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 10:58 (sandra)<\/b>Can we book a ITC check list for 13th of May for the above property?<\/p>

10\/05\/2024 12:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59894","activity_ticket_id":"56202","ticket_reference":"HDT57287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15605 - Replacement roller blinds ","ticket_address_1":"Flat 3","ticket_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2159","cs_address_2":"Nassau House 120\/124 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2159","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/24","activity_end":"2024-05-16 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69273","activity_notes":"Replacement roller blinds Wednesday afternoon to fit blinds ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2024 11:12 (jane)<\/b>Blinds on order - Anticipated Dispatch Date - 11\/04\/2024 <\/p>

11\/04\/2024 14:57 (sandra)<\/b>booked for Monday waiting on confirmation <\/p>

11\/04\/2024 15:58 (sandra)<\/b>MONDAY CONFIRMED WITH TENANT <\/p>

15\/04\/2024 09:12 (sandra)<\/b>tenant has cancelled and will send another day to fit <\/p>

24\/04\/2024 10:45 (sandra)<\/b>rescheduled for 30th waiting on confirmation of access <\/p>

25\/04\/2024 11:18 (sandra)<\/b>2pm with tenant 30th<\/p>

30\/04\/2024 14:14 (sandra)<\/b>tenant has rescheduled. Waiting on confirmation <\/p>

01\/05\/2024 11:30 (sandra)<\/b>access requested for Thursday 2nd <\/p>

02\/05\/2024 10:23 (sandra)<\/b>waiting on access from tenant <\/p>

07\/05\/2024 11:54 (sandra)<\/b>no access as yet from tenant. Lilian has the blinds for the bedrooms<\/p>

13\/05\/2024 16:21 (sandra)<\/b>wednesday after mid day to fit blinds 15th <\/p>

16\/05\/2024 16:29 (iain)<\/b>Supplied and fitted blinds.<\/p>

16\/05\/2024 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59895","activity_ticket_id":"56203","ticket_reference":"HDT57288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/15803 - Letter plate to glazing:","ticket_address_1":"1A Gerrard Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1A Gerrard Place","cs_id":"2702","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"2702","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/07\/24","activity_end":"2024-07-26 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69274","activity_notes":"Letter plate to glazing:","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2024 08:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59896","activity_ticket_id":"56204","ticket_reference":"HDT57289","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16122 - Replacement plasterboard to bathroom ceiling and redecoration to ceiling and all walls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/04\/24","activity_end":"2024-04-16 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69275","activity_notes":"Replacement plasterboard to bathroom ceiling and redecoration to ceiling and all walls keys for access on 16th TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 10:30 (sandra)<\/b>requested access for Dean for Tuesday 16th <\/p>

15\/04\/2024 09:47 (sandra)<\/b>Confirmed for Tuesday <\/p>

22\/04\/2024 08:56 (dean)<\/b>540.00<\/p>

22\/04\/2024 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59897","activity_ticket_id":"56205","ticket_reference":"HDT57290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"label the fuses ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34 Wardour Street ","cs_id":"2839","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2839","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/24","activity_end":"2024-04-26 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69276","activity_notes":"The distribution board that has the fuses in for each supply\/meter fed from it doesn't look to be labelled very well. So basically the meter engineer could not safely remove the fuse for the meter he needed to work on. What they would usually do is put a machine on a socket that is fed from that meter and pull fuses in the board that they think are the right ones until that socket shows as being dead, then they know they've pulled the right fuse. They can't do this as there are no sockets being fed from the supply. They can only do this on a socket as things like light fittings can sometimes hold a bit of charge in them which make them look still live even when there is no power to them.The electrician needs to label the fuses clearly to they can be confident they are pulling the right fuse for the meter","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2024 14:49 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 16:32 (sandra)<\/b>booked 11th <\/p>

24\/04\/2024 10:17 (alan)<\/b>Identify all fuses in Ryfeild board and label <\/p>

24\/04\/2024 11:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59898","activity_ticket_id":"56206","ticket_reference":"HDT57291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69277","activity_notes":"PAT test only 27th at 8am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2024 15:36 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 15:38 (sandra)<\/b>8am with tenant<\/p>

27\/03\/2024 08:39 (roy)<\/b>Pat test<\/p>

27\/03\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59899","activity_ticket_id":"56207","ticket_reference":"HDT57292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front panel to intercom outside is broken","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/04\/24","activity_end":"2024-04-03 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69278","activity_notes":"front panel to intercom outside is brokenplease replace screen ","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2024 15:55 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 12:18 (sandra)<\/b>rescheduled as no reply for access from the tenant <\/p>

28\/03\/2024 12:19 (sandra)<\/b>waiting on confirmation for the 3rd <\/p>

05\/04\/2024 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59900","activity_ticket_id":"56208","ticket_reference":"HDT57293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No lights in common parts:","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 07:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69279","activity_notes":"No lights in common parts:","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 07:53 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 08:35 (roy)<\/b>No lights in common staircase.Reset power and all ok<\/p>

27\/03\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59901","activity_ticket_id":"56209","ticket_reference":"HDT57294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer isnt working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/04\/24","activity_end":"2024-04-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69280","activity_notes":"washer\/dryer isnt working ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2024 09:44 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 09:44 (sandra)<\/b>awaiting appointment <\/p>

27\/03\/2024 10:28 (sandra)<\/b>booked for Wednesday 3rd 12 - 4pm <\/p>

02\/04\/2024 12:17 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59902","activity_ticket_id":"56210","ticket_reference":"HDT57295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damage from leak on bathroom window ","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/24","activity_end":"2024-04-11 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69281","activity_notes":"damage from leak on bathroom window with Iain Thursday 11th at 3.30 pm","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 10:25 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 12:05 (sandra)<\/b>requested access <\/p>

28\/03\/2024 16:23 (sandra)<\/b>requested access for Wednesday 3rd.awaiting confirmation <\/p>

02\/04\/2024 11:25 (sandra)<\/b>tenant will be home for access Wednesday 3rd <\/p>

04\/04\/2024 15:49 (roy)<\/b>Leak from window which fols down. Unable to get out from this point but need 2md man as we may be able to get ladder onto flat roof but it is a small window<\/p>

04\/04\/2024 16:10 (sandra)<\/b>Leak from window which folds down. Unable to get out from this point but may be able to get on to the flat roof via a small window with a ladder.Need to return with two men next week to see if there is any access available - Email Sent<\/b><\/p>

09\/04\/2024 10:23 (sandra)<\/b>emailed for 11th at 3.30 pm<\/p>

10\/04\/2024 11:02 (sandra)<\/b>chased access for Thursday <\/p>

11\/04\/2024 14:24 (jane)<\/b>(Ticket Closed)<\/p>

11\/04\/2024 14:28 (roy)<\/b>With Ian and gained access onto the roofRemoved lower window but too dangerous using a ladder to get to the upper window.You can see externally that this window has had repairs done before.The only other way to do it is possiblyfrom within the flat but to cut out hinges and to refithinges so it opens normally.<\/p>

11\/04\/2024 16:31 (iain)<\/b>Investigate leak.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59903","activity_ticket_id":"56088","ticket_reference":"HDT57173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat and cracked light switch and window ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/24","activity_end":"2024-04-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69282","activity_notes":"To fit new toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2024 09:36 (System)<\/b>Ticket Created<\/p>

18\/03\/2024 09:38 (sandra)<\/b>waiting on access <\/p>

19\/03\/2024 08:54 (alan)<\/b>Order replace grid switch plate <\/p>

19\/03\/2024 09:21 (travis)<\/b>Attended and taken details for a new Duravit toilet seat (on order),Secondary glazing spring broken,will require 20\/20 doors and windows to repair.<\/p>

19\/03\/2024 15:05 (jane)<\/b>Sourcing new toilet seat from St Annes <\/p>

20\/03\/2024 14:25 (jane)<\/b>Toilet seat on order - St Annes <\/p>

02\/04\/2024 11:57 (travis)<\/b>Replaced toilet seat.<\/p>

03\/04\/2024 07:32 (alan)<\/b>Replace faulty light switch <\/p>

03\/04\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59904","activity_ticket_id":"56211","ticket_reference":"HDT57296","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/24","activity_end":"2024-04-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69283","activity_notes":"PAT test onlywith keys 3rd ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 10:58 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 10:59 (sandra)<\/b>3rd April<\/p>

02\/04\/2024 11:35 (sandra)<\/b>3rd with keys <\/p>

03\/04\/2024 10:55 (roy)<\/b>Pat test<\/p>

03\/04\/2024 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59905","activity_ticket_id":"56212","ticket_reference":"HDT57297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/24","activity_end":"2024-04-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69284","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 11:01 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 11:08 (sandra)<\/b>3rd April <\/p>

03\/04\/2024 12:20 (roy)<\/b>Pat test<\/p>

03\/04\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59906","activity_ticket_id":"56213","ticket_reference":"HDT57298","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 3","cs_id":"952","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/24","activity_end":"2024-04-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69285","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 11:06 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 11:08 (sandra)<\/b>3rd April <\/p>

03\/04\/2024 12:19 (roy)<\/b>Pat test<\/p>

03\/04\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59907","activity_ticket_id":"56214","ticket_reference":"HDT57299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/24","activity_end":"2024-04-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69286","activity_notes":"PAT test onlycollect keys 3rd","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 11:10 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 11:11 (sandra)<\/b>3rd April <\/p>

02\/04\/2024 14:09 (sandra)<\/b>collect keys <\/p>

03\/04\/2024 12:55 (roy)<\/b>Pat test<\/p>

03\/04\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59908","activity_ticket_id":"56215","ticket_reference":"HDT57300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/24","activity_end":"2024-04-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69287","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 11:12 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 11:12 (sandra)<\/b>3rd April <\/p>

04\/04\/2024 09:10 (roy)<\/b>Pat test<\/p>

04\/04\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59909","activity_ticket_id":"56216","ticket_reference":"HDT57301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/24","activity_end":"2024-04-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69288","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 11:13 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 11:14 (sandra)<\/b>4th April <\/p>

04\/04\/2024 09:09 (roy)<\/b>Pat test<\/p>

04\/04\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59910","activity_ticket_id":"56217","ticket_reference":"HDT57302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/24","activity_end":"2024-04-04 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69289","activity_notes":"PAT test only","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 11:15 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 11:15 (sandra)<\/b>4th April <\/p>

04\/04\/2024 10:40 (roy)<\/b>Pat test<\/p>

04\/04\/2024 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59911","activity_ticket_id":"56218","ticket_reference":"HDT57303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"918","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"918","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/24","activity_end":"2024-04-04 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69290","activity_notes":"PAT testing only ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 11:16 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 11:16 (sandra)<\/b>4th April <\/p>

04\/04\/2024 10:41 (roy)<\/b>Pat test<\/p>

04\/04\/2024 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59912","activity_ticket_id":"56219","ticket_reference":"HDT57304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing only ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/24","activity_end":"2024-04-04 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69291","activity_notes":"PAT testing only ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 11:17 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 12:06 (sandra)<\/b>4th April <\/p>

04\/04\/2024 10:41 (roy)<\/b>Pat test<\/p>

04\/04\/2024 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59913","activity_ticket_id":"56220","ticket_reference":"HDT57305","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69292","activity_notes":"The toilet in the main bedroom is leaking again, just like what happened when we moved in. Leaking from the pipe and food coming out from the toilet.CAN YOU ATTEND THIS AFTERNOON BUT CALL LILIAN FIRST ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 12:20 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 12:21 (sandra)<\/b>Attend this afternoon but call Lilian first <\/p>

27\/03\/2024 17:33 (roy)<\/b>Did not find the toilet leaking but tenant said the washing machine is.Not pumping out.Drained nachine and cleaned out filter.Removed drain hose but still not pumping out.Pump possibly blocked Need repair aid to visit<\/p>

28\/03\/2024 10:37 (sandra)<\/b>emailed to RA for appointment<\/p>

28\/03\/2024 15:19 (sandra)<\/b>booked For Thursday 4th April. Awaiting confirmation of keys or tenant <\/p>

02\/04\/2024 09:44 (sandra)<\/b>tenant home for visit <\/p>

05\/04\/2024 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59914","activity_ticket_id":"56221","ticket_reference":"HDT57306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"adjust blinds for tenant and show how to turn on radiators ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69293","activity_notes":"adjust blinds for tenant and show how to turn on radiators TENANT HOME FOR ACCESS THIS AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 12:48 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 12:49 (sandra)<\/b>Tenant home for access 1 - 4pm 27th <\/p>

27\/03\/2024 17:37 (roy)<\/b>Apparently blinds sre going to be replaced.But refixed blind cords but these need to be longer as tenant or myself can not reach the cords.Heating not coming on and not sure why.Apparently Michael is attending tomorrow anyway <\/p>

28\/03\/2024 16:47 (alan)<\/b>Investigate no earth to boiler repair loose connection Look at lights flickering in bedroom order replacement dimmer switch Agree with tenant to return Tuesday <\/p>

02\/04\/2024 08:20 (michaelk)<\/b>Attended site to investigate heating controls. Found that there was an electrical fault with the supply, which was preventing the heating controller to function. Called Alan to site to rectify, which allowed the system to run 2hrs labour 105<\/p>

04\/04\/2024 15:08 (alan)<\/b>Return to site and replace 2 faulty dimmer switch Modules and faulty smoke detector base <\/p>

04\/04\/2024 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59915","activity_ticket_id":"56222","ticket_reference":"HDT57307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16131 - replacement integrated washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/24","activity_end":"2024-04-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69294","activity_notes":"replacement integrated washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 16:12 (sandra)<\/b>Booked for Monday 8th <\/p>

08\/04\/2024 16:09 (alan)<\/b>Help Travis <\/p>

08\/04\/2024 16:09 (travis)<\/b>Washer\/dryer removal & fitment.Return visit required to fit integrated door.<\/p>

09\/04\/2024 10:24 (travis)<\/b>Returned and refitted integrated door to suit new machine.<\/p>

09\/04\/2024 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59916","activity_ticket_id":"56028","ticket_reference":"HDT57113","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replace door in basement staircase ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/04\/24","activity_end":"2024-04-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69295","activity_notes":"New replacement door in basement staircase requires redecorating ","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2024 09:33 (System)<\/b>Ticket Created<\/p>

26\/03\/2024 16:06 (travis)<\/b>Replacement fire door and frame repair.<\/p>

26\/03\/2024 16:32 (jane)<\/b>(Ticket Closed)<\/p>

27\/03\/2024 14:29 (jane)<\/b>(Ticket Re-Opened)<\/p>

10\/04\/2024 10:37 (sandra)<\/b>decorating started on 10th <\/p>

15\/04\/2024 10:15 (dean)<\/b>140.00<\/p>

15\/04\/2024 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59917","activity_ticket_id":"56223","ticket_reference":"HDT57308","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Disabled toilet on L1 blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/24","activity_end":"2024-03-28 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69296","activity_notes":"Disabled toilet on L1 blocked Thursday at 7am","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 15:09 (System)<\/b>Ticket Created<\/p>

02\/04\/2024 08:21 (michaelk)<\/b>Attended site to unblock disabled toilet. 1hr labour 55<\/p>

02\/04\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59918","activity_ticket_id":"55984","ticket_reference":"HDT57069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is not working ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/24","activity_end":"2024-03-27 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69297","activity_notes":"washing machine is not working keys ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 14:49 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 14:50 (sandra)<\/b>emailed for appointment <\/p>

07\/03\/2024 10:22 (sandra)<\/b>booked for 13th between 10 - 2pm <\/p>

07\/03\/2024 11:52 (sandra)<\/b>with keys <\/p>

13\/03\/2024 12:17 (roy)<\/b>With Repair Aid<\/p>

15\/03\/2024 12:39 (sandra)<\/b>emailed for update <\/p>

15\/03\/2024 14:02 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2024 09:51 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2024 09:51 (sandra)<\/b>Repairaid to return as machine is not pumping out all the water.<\/p>

27\/03\/2024 14:35 (sandra)<\/b>booked 27th<\/p>

27\/03\/2024 17:34 (roy)<\/b>With Repair Aid but machine is working ok.Engineer used twice and pumped out twice<\/p>

05\/04\/2024 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59919","activity_ticket_id":"56224","ticket_reference":"HDT57309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69298","activity_notes":"There is a wet mark on the wall parallel to the entry. The wet spot extends from one of the overhead lamps to the wall leaving a larger mark. WITH KEY THURSDAY PM ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 15:54 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 15:55 (sandra)<\/b>awaiting access from tenant from Thursday as requested <\/p>

27\/03\/2024 16:37 (sandra)<\/b>WITH KEYS THURSDAY <\/p>

28\/03\/2024 10:58 (roy)<\/b>Need access into 3.2 and 3.1 along with 2.2<\/p>

28\/03\/2024 15:16 (sandra)<\/b>requested access into Flat 3.2 <\/p>

10\/04\/2024 10:27 (sandra)<\/b>access for Dean requested for Monday 15th<\/p>

15\/04\/2024 14:09 (sandra)<\/b>please enter with keys.Main Door code 1956*<\/p>

22\/04\/2024 08:57 (dean)<\/b>60..00<\/p>

22\/04\/2024 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59920","activity_ticket_id":"56225","ticket_reference":"HDT57310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"regrouting to bathroom floors and freezer door ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/24","activity_end":"2024-04-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69299","activity_notes":"freezer door can be fitted Friday after 12 tenant home ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 16:42 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 11:01 (jane)<\/b>Tenant is home for access today between 12 and 1pm to inspect <\/p>

28\/03\/2024 14:23 (jane)<\/b>Freezer compartment on order - 3 - 5 day lead-time <\/p>

28\/03\/2024 15:10 (jane)<\/b>Report sent to client <\/p>

02\/04\/2024 15:08 (jane)<\/b>Flooring works gone to quote Freezer compartment on order - 3 - 5 day lead-time<\/p>

09\/04\/2024 16:53 (sandra)<\/b>emailed for access Friday <\/p>

10\/04\/2024 09:49 (sandra)<\/b>12 Friday <\/p>

12\/04\/2024 12:22 (travis)<\/b>Attended and replaced fridge freezer compartment door,Disposed of old.<\/p>

12\/04\/2024 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59921","activity_ticket_id":"55920","ticket_reference":"HDT57005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":"Coliseum and Opera Quarter ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Coliseum and Opera Quarter ","cs_id":"2927","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2927","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69300","activity_notes":"For Today - Flat 3, 61 Chandos Place have asked if you can attend between 10am -2pm and give them a call on 0330 0240 102 30 minutes before arriving.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 13:54 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 13:57 (jane)<\/b>For Monday 4th March, Tuesday 5th March and Friday 8th March, to commence with the common parts first <\/p>

05\/03\/2024 09:10 (iain)<\/b>Roofs.<\/p>

05\/03\/2024 16:17 (iain)<\/b>Roofs.<\/p>

06\/03\/2024 09:39 (jane)<\/b>Requested access for Friday 8th March to Opera Quarter Apartments <\/p>

07\/03\/2024 14:35 (jane)<\/b>Access for Friday 8th March as below Flat 4, 25 Catherine Street Tenant will provide access and asked that dust sheets are used. Flat 2, 27 Catherine Street - no response need to rebookFlat 3, 31 Catherine Street no response need to rebookFlat 6, 35 Catherine Street Tenant will provide access. Flat 3, 17 Catherine Street Refused access and asked to rebook for after the 16th.Flat 3, 36 Tavistock Street no response need to rebook30, Wellington Street - Top floor office vacant please collect keys from security Flat 6, 32 Wellington Street Said they can only provide access if you attend at 8am and leave by 8:30 let me know if we need to rebook this? We dont have permission to use keys.38, Wellington Street. Townhouse Tenant will provide access. <\/p>

09\/03\/2024 10:04 (iain)<\/b>Roofs.<\/p>

09\/03\/2024 10:06 (iain)<\/b>Roofs.<\/p>

13\/03\/2024 14:59 (jane)<\/b>Requested access for Tuesday 19th March and Wednesday 20th March into the remainder of apartments as listed below Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street Flat 3, 17 Catherine StreetFlat 3, 36 Tavistock Street Coliseum 44a and 44b Floral Street Access to 1st Floor Office23-25 Garrick Street Access via Flat 94 New Row and 13 Goodwins Court Access via Flat 3 and Flat 28 New Row - Small rear roof via Flat 2 and roof via Flat 379 St Martins Lane Access via Flat 539 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 377-78 St Martins Lane Access to Flat 1 and 232-34 Cranbourn Street Access to Flat 555-58 St Martins Lane Access to Flat 148 Chandos Place Access to top floor flat<\/p>

19\/03\/2024 16:15 (iain)<\/b>Roofs.<\/p>

19\/03\/2024 16:58 (jane)<\/b>For Wednesday 20th March 44a and 44b Floral Street Access to 1st Floor Office Tenant can provide access from 9:30am they have asked that you use dust sheets and leave minimal mess.61 Chandos Place Access via Flat 3 Portland brown will provide access and have asked that they are called 30 minutes before arriving on 0330 0240 102 48 Chandos Place Access to top floor flat is vacant please collect keys from security.Flat 3, 17 Catherine Street can provide access from 9am Flat 1, 77-78 St Martins Lane can provide access from 11am Flat 1 55-58 St Martins Lane can provide access anytime. <\/p>

20\/03\/2024 16:45 (iain)<\/b>Roofs.<\/p>

21\/03\/2024 13:52 (jane)<\/b>Re-booking remainder of roofs for Thursday 28th March as advised by client <\/p>

22\/03\/2024 16:13 (jane)<\/b>Client booking in the remainder of the roofs for Thursday 28th March Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 332-34 Cranbourn Street Access to Flat 5Flat 5 79 St Martins Lane access via the fire exit door <\/p>

27\/03\/2024 16:36 (jane)<\/b>Access for Thursday 28th March 61 Chandos Place have asked if you can attend between 10am -2pm and give them a call on 0330 0240 102 30 minutes before arriving.Please collect keys from security for the following properties please also ensure the contractor rings the intercom three times before using the keys.-Flat 5, 33\/32 Cranbourn Street-Flat 2, 27 Catherine Street-Flat 3, 31 Catherine Street-Flat 5, 39 King Street<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 15:12 (alan)<\/b>Check, clear, gutters and roofs as needed<\/p>

28\/03\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59922","activity_ticket_id":"56226","ticket_reference":"HDT57311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issue and basin waste ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/24","activity_end":"2024-04-24 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69301","activity_notes":"boiler issue and basin waste ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2024 09:06 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 09:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59923","activity_ticket_id":"56227","ticket_reference":"HDT57312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16116 - Replacement of portable air conditioning unit ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/04\/24","activity_end":"2024-04-10 21:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69302","activity_notes":"Replacement of portable air conditioning unit ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 11:47 (jane)<\/b>Portable Air Con Unit on order - 2 - 4 day lead-time <\/p>

10\/04\/2024 12:29 (alan)<\/b>Install new AC unit <\/p>

10\/04\/2024 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59924","activity_ticket_id":"56221","ticket_reference":"HDT57306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"adjust blinds for tenant and show how to turn on radiators ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/24","activity_end":"2024-03-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69303","activity_notes":"show how to turn on radiators hob burner not working Thursday 1 - 4 pm ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 12:48 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 12:49 (sandra)<\/b>Tenant home for access 1 - 4pm 27th <\/p>

27\/03\/2024 17:37 (roy)<\/b>Apparently blinds sre going to be replaced.But refixed blind cords but these need to be longer as tenant or myself can not reach the cords.Heating not coming on and not sure why.Apparently Michael is attending tomorrow anyway <\/p>

28\/03\/2024 16:47 (alan)<\/b>Investigate no earth to boiler repair loose connection Look at lights flickering in bedroom order replacement dimmer switch Agree with tenant to return Tuesday <\/p>

02\/04\/2024 08:20 (michaelk)<\/b>Attended site to investigate heating controls. Found that there was an electrical fault with the supply, which was preventing the heating controller to function. Called Alan to site to rectify, which allowed the system to run 2hrs labour 105<\/p>

04\/04\/2024 15:08 (alan)<\/b>Return to site and replace 2 faulty dimmer switch Modules and faulty smoke detector base <\/p>

04\/04\/2024 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59925","activity_ticket_id":"56197","ticket_reference":"HDT57282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak or damp in bathroom to investigate ","ticket_address_1":"Flat 1","ticket_address_2":"38a William IV Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 1","cs_id":"2947","cs_address_2":"38a William IV Street ","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"2947","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/07\/24","activity_end":"2024-07-05 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69304","activity_notes":"water damage to ceiling and wall ","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2024 15:57 (System)<\/b>Ticket Created<\/p>

25\/03\/2024 15:58 (sandra)<\/b>TUESDAY 2.30 ONWARDS WITH TENANT <\/p>

26\/03\/2024 15:02 (sandra)<\/b>small water streaks that are currently dry. Tenant has said it is wet every 4 or so days. Need to check Flat 2 but no access. - Email Sent<\/b><\/p>

27\/03\/2024 08:38 (roy)<\/b>Need access into flat 2Very little stainage but apparently every few days the water runs down the wall and is wet to touch.Tried knocking on door but no one at home<\/p>

27\/03\/2024 11:34 (sandra)<\/b>access requested for Flat 2 <\/p>

28\/03\/2024 09:53 (sandra)<\/b>leak was coming from Flat 2 washing machine. Tenant has fixed the problem themselves. <\/p>

10\/04\/2024 10:34 (sandra)<\/b>access required for decorating bathroom water damage.requested for Tuesday 16th <\/p>

11\/04\/2024 09:33 (sandra)<\/b>BOOKED FROM 11 AM WITH TENANT BUT COLLECT KEYS <\/p>

16\/04\/2024 14:30 (sandra)<\/b>tenant cancelled and I have rescheduled for 17th. Waiting confirmation <\/p>

23\/04\/2024 09:47 (sandra)<\/b>access required for Thursday 25th<\/p>

24\/04\/2024 14:25 (sandra)<\/b>tenant moves out on the 30th June<\/p>

24\/04\/2024 14:25 (sandra)<\/b>(Placed On Hold) tenant moves out on the 30th June <\/p>

25\/06\/2024 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59926","activity_ticket_id":"55920","ticket_reference":"HDT57005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":"Coliseum and Opera Quarter ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Coliseum and Opera Quarter ","cs_id":"2927","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2927","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69305","activity_notes":"For today Flat 9 - 25 Garrick Street can provide access at anytime - I believe the guest should let them if they knock.Flat 3 - 43 Chandos has now confirmed access for 10am-3pm today. The code to get in flat 3 is 102030*Please collect keys from security for the following properties please also ensure the contractor rings the intercom three times before using the keys.-Flat 2, 27 Catherine Street-Flat 3, 31 Catherine Street-Flat 5, 39 King Street","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2024 13:54 (System)<\/b>Ticket Created<\/p>

28\/02\/2024 13:57 (jane)<\/b>For Monday 4th March, Tuesday 5th March and Friday 8th March, to commence with the common parts first <\/p>

05\/03\/2024 09:10 (iain)<\/b>Roofs.<\/p>

05\/03\/2024 16:17 (iain)<\/b>Roofs.<\/p>

06\/03\/2024 09:39 (jane)<\/b>Requested access for Friday 8th March to Opera Quarter Apartments <\/p>

07\/03\/2024 14:35 (jane)<\/b>Access for Friday 8th March as below Flat 4, 25 Catherine Street Tenant will provide access and asked that dust sheets are used. Flat 2, 27 Catherine Street - no response need to rebookFlat 3, 31 Catherine Street no response need to rebookFlat 6, 35 Catherine Street Tenant will provide access. Flat 3, 17 Catherine Street Refused access and asked to rebook for after the 16th.Flat 3, 36 Tavistock Street no response need to rebook30, Wellington Street - Top floor office vacant please collect keys from security Flat 6, 32 Wellington Street Said they can only provide access if you attend at 8am and leave by 8:30 let me know if we need to rebook this? We dont have permission to use keys.38, Wellington Street. Townhouse Tenant will provide access. <\/p>

09\/03\/2024 10:04 (iain)<\/b>Roofs.<\/p>

09\/03\/2024 10:06 (iain)<\/b>Roofs.<\/p>

13\/03\/2024 14:59 (jane)<\/b>Requested access for Tuesday 19th March and Wednesday 20th March into the remainder of apartments as listed below Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street Flat 3, 17 Catherine StreetFlat 3, 36 Tavistock Street Coliseum 44a and 44b Floral Street Access to 1st Floor Office23-25 Garrick Street Access via Flat 94 New Row and 13 Goodwins Court Access via Flat 3 and Flat 28 New Row - Small rear roof via Flat 2 and roof via Flat 379 St Martins Lane Access via Flat 539 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 377-78 St Martins Lane Access to Flat 1 and 232-34 Cranbourn Street Access to Flat 555-58 St Martins Lane Access to Flat 148 Chandos Place Access to top floor flat<\/p>

19\/03\/2024 16:15 (iain)<\/b>Roofs.<\/p>

19\/03\/2024 16:58 (jane)<\/b>For Wednesday 20th March 44a and 44b Floral Street Access to 1st Floor Office Tenant can provide access from 9:30am they have asked that you use dust sheets and leave minimal mess.61 Chandos Place Access via Flat 3 Portland brown will provide access and have asked that they are called 30 minutes before arriving on 0330 0240 102 48 Chandos Place Access to top floor flat is vacant please collect keys from security.Flat 3, 17 Catherine Street can provide access from 9am Flat 1, 77-78 St Martins Lane can provide access from 11am Flat 1 55-58 St Martins Lane can provide access anytime. <\/p>

20\/03\/2024 16:45 (iain)<\/b>Roofs.<\/p>

21\/03\/2024 13:52 (jane)<\/b>Re-booking remainder of roofs for Thursday 28th March as advised by client <\/p>

22\/03\/2024 16:13 (jane)<\/b>Client booking in the remainder of the roofs for Thursday 28th March Flat 2, 27 Catherine Street Flat 3, 31 Catherine Street 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 332-34 Cranbourn Street Access to Flat 5Flat 5 79 St Martins Lane access via the fire exit door <\/p>

27\/03\/2024 16:36 (jane)<\/b>Access for Thursday 28th March 61 Chandos Place have asked if you can attend between 10am -2pm and give them a call on 0330 0240 102 30 minutes before arriving.Please collect keys from security for the following properties please also ensure the contractor rings the intercom three times before using the keys.-Flat 5, 33\/32 Cranbourn Street-Flat 2, 27 Catherine Street-Flat 3, 31 Catherine Street-Flat 5, 39 King Street<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 13:06 (roy)<\/b>Check and clear gulliesAll ok<\/p>

28\/03\/2024 15:12 (alan)<\/b>Check, clear, gutters and roofs as needed<\/p>

28\/03\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59927","activity_ticket_id":"56228","ticket_reference":"HDT57313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor toilet - door handle needs to be refitted ","ticket_address_1":"1st Floor","ticket_address_2":"30 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"1st Floor","cs_id":"625","cs_address_2":"30 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"625","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69306","activity_notes":"1st Floor toilet - door handle needs to be refitted its the toilet on the staircase going from 1st to 2nd floor ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 10:26 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 12:26 (roy)<\/b>Checked all fixings and all ok<\/p>

28\/03\/2024 12:41 (sandra)<\/b>checked wrong door. returning to tighten correct door handle<\/p>

28\/03\/2024 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59928","activity_ticket_id":"56220","ticket_reference":"HDT57305","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/04\/24","activity_end":"2024-04-04 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69307","activity_notes":"The toilet in the main bedroom is leaking again, just like what happened when we moved in. Leaking from the pipe and food coming out from the toilet.","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2024 12:20 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 12:21 (sandra)<\/b>Attend this afternoon but call Lilian first <\/p>

27\/03\/2024 17:33 (roy)<\/b>Did not find the toilet leaking but tenant said the washing machine is.Not pumping out.Drained nachine and cleaned out filter.Removed drain hose but still not pumping out.Pump possibly blocked Need repair aid to visit<\/p>

28\/03\/2024 10:37 (sandra)<\/b>emailed to RA for appointment<\/p>

28\/03\/2024 15:19 (sandra)<\/b>booked For Thursday 4th April. Awaiting confirmation of keys or tenant <\/p>

02\/04\/2024 09:44 (sandra)<\/b>tenant home for visit <\/p>

05\/04\/2024 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59929","activity_ticket_id":"55973","ticket_reference":"HDT57058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/24","activity_end":"2024-04-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69308","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:53 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 14:40 (sandra)<\/b>BOOKED FOR 5TH FOR mkAND 8TH FOR IAIN<\/p>

19\/03\/2024 14:11 (sandra)<\/b>Lilian wants the ITCS carried out on the 20th now <\/p>

21\/03\/2024 20:49 (michaelk)<\/b>Attended site to carry out the heating system check. Two leaks were identified and repaired, however the boiler circulation showed an issue. A seperate report has been forwarded. 2hrs labour plus parts, total 129.50 ex vat.<\/p>

25\/03\/2024 16:14 (iain)<\/b>ITC's.<\/p>

04\/04\/2024 11:54 (travis)<\/b>ITC works <\/p>

04\/04\/2024 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59930","activity_ticket_id":"56229","ticket_reference":"HDT57314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire exit door is wedged open and cannot be closed ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69309","activity_notes":"fire exit door is wedged open and cannot be closed Shaun knows which door it is ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 12:59 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 15:13 (alan)<\/b>Door lock to fire exit <\/p>

28\/03\/2024 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59931","activity_ticket_id":"56230","ticket_reference":"HDT57315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to loose door closer to main entrance door ","ticket_address_1":"31 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"31 Catherine Street","cs_id":"642","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"642","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69310","activity_notes":"To attend to loose door closer to main entrance door ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 13:57 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 15:14 (alan)<\/b>refix door, Closer to door<\/p>

28\/03\/2024 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59932","activity_ticket_id":"56231","ticket_reference":"HDT57316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dye test to find leak in shower ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/24","activity_end":"2024-04-10 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69311","activity_notes":"dye test to find leak in shower ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 14:22 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 12:04 (sandra)<\/b>booked for 10th <\/p>

10\/04\/2024 20:21 (michaelk)<\/b>Attended site to carry out a dye test to the right hand bathrooms, shower unit. This had proved that the leak isn't being caused by the waste and pipework. This particular shower unit requires replacing due to its condition and is beyond repair. 1hr labour 55<\/p>

11\/04\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59933","activity_ticket_id":"56232","ticket_reference":"HDT57317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Move the washer\/dryer from Flat 5.1 into Flat 3 16 Little Newport ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/24","activity_end":"2024-03-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69312","activity_notes":"Move the washer\/dryer from Flat 5.1 into Flat 3 16 Little Newport.plumb in Flat 3 for tenant but the old one can be left in Flat 5.1 as it needs to be replaced.today with keys ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2024 14:42 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 17:14 (travis)<\/b>Moving washer dryer.<\/p>

28\/03\/2024 22:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59934","activity_ticket_id":"56232","ticket_reference":"HDT57317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Move the washer\/dryer from Flat 5.1 into Flat 3 16 Little Newport ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/24","activity_end":"2024-03-28 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69313","activity_notes":"Move the washer\/dryer from Flat 5.1 into Flat 3 16 Little Newport.plumb in Flat 3 for tenant but the old one can be left in Flat 5.1 as it needs to be replaced.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 14:42 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 17:14 (travis)<\/b>Moving washer dryer.<\/p>

28\/03\/2024 22:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59935","activity_ticket_id":"56233","ticket_reference":"HDT57318","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light not working 1st floor kitchen ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69314","activity_notes":"light not working 1st floor kitchen ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 14:55 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 16:48 (alan)<\/b>Replace blown lamps to lights in 1st floor kitchen <\/p>

28\/03\/2024 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59936","activity_ticket_id":"56234","ticket_reference":"HDT57319","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 Riser cupboard door hinge broken, repair and rehang door.\u00e2\u20ac\u2122 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/03\/24","activity_end":"2024-03-28 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69315","activity_notes":"cupboard door 2nd floor is off its hinges ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 14:56 (System)<\/b>Ticket Created<\/p>

28\/03\/2024 16:48 (alan)<\/b>Refix hinges to immersion heater cupboard on 2nd floor by lift <\/p>

28\/03\/2024 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59937","activity_ticket_id":"56221","ticket_reference":"HDT57306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"adjust blinds for tenant and show how to turn on radiators ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/24","activity_end":"2024-04-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69316","activity_notes":"adjust blinds for tenant and show how to turn on radiators hob burner not working ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 12:48 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 12:49 (sandra)<\/b>Tenant home for access 1 - 4pm 27th <\/p>

27\/03\/2024 17:37 (roy)<\/b>Apparently blinds sre going to be replaced.But refixed blind cords but these need to be longer as tenant or myself can not reach the cords.Heating not coming on and not sure why.Apparently Michael is attending tomorrow anyway <\/p>

28\/03\/2024 16:47 (alan)<\/b>Investigate no earth to boiler repair loose connection Look at lights flickering in bedroom order replacement dimmer switch Agree with tenant to return Tuesday <\/p>

02\/04\/2024 08:20 (michaelk)<\/b>Attended site to investigate heating controls. Found that there was an electrical fault with the supply, which was preventing the heating controller to function. Called Alan to site to rectify, which allowed the system to run 2hrs labour 105<\/p>

04\/04\/2024 15:08 (alan)<\/b>Return to site and replace 2 faulty dimmer switch Modules and faulty smoke detector base <\/p>

04\/04\/2024 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59938","activity_ticket_id":"56235","ticket_reference":"HDT57320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16159 - Replacement double roller blinds ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/05\/24","activity_end":"2024-05-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69317","activity_notes":"Replacement double roller blinds with Roy9AM Thursday with tenant blinds are in reception ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 16:52 (sandra)<\/b>extra long cords need to be ordered <\/p>

11\/04\/2024 09:49 (jane)<\/b>Emails with Blind Company awaiting a response, if they can add longer chains to the double roller blinds<\/p>

19\/04\/2024 14:41 (jane)<\/b>Anticipated dispatch date 02\/05\/2024<\/p>

07\/05\/2024 09:43 (sandra)<\/b>access asked for Wednesday 8th <\/p>

07\/05\/2024 11:35 (sandra)<\/b>Booked for Thursday at 9am awaiting confirmation <\/p>

07\/05\/2024 11:45 (sandra)<\/b>confirmed <\/p>

09\/05\/2024 17:28 (iain)<\/b>Replacement blinds.<\/p>

09\/05\/2024 17:31 (travis)<\/b>Fitted blinds.<\/p>

10\/05\/2024 08:57 (roy)<\/b>Assist Iain with removing and replacing blinds<\/p>

10\/05\/2024 08:57 (roy)<\/b>Assist Iain with removing and replacing blinds<\/p>

10\/05\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59939","activity_ticket_id":"56235","ticket_reference":"HDT57320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16159 - Replacement double roller blinds ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/24","activity_end":"2024-05-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69318","activity_notes":"Replacement double roller blinds with Travis9AM Thursday with tenant blinds are in reception ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 16:52 (sandra)<\/b>extra long cords need to be ordered <\/p>

11\/04\/2024 09:49 (jane)<\/b>Emails with Blind Company awaiting a response, if they can add longer chains to the double roller blinds<\/p>

19\/04\/2024 14:41 (jane)<\/b>Anticipated dispatch date 02\/05\/2024<\/p>

07\/05\/2024 09:43 (sandra)<\/b>access asked for Wednesday 8th <\/p>

07\/05\/2024 11:35 (sandra)<\/b>Booked for Thursday at 9am awaiting confirmation <\/p>

07\/05\/2024 11:45 (sandra)<\/b>confirmed <\/p>

09\/05\/2024 17:28 (iain)<\/b>Replacement blinds.<\/p>

09\/05\/2024 17:31 (travis)<\/b>Fitted blinds.<\/p>

10\/05\/2024 08:57 (roy)<\/b>Assist Iain with removing and replacing blinds<\/p>

10\/05\/2024 08:57 (roy)<\/b>Assist Iain with removing and replacing blinds<\/p>

10\/05\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59940","activity_ticket_id":"56236","ticket_reference":"HDT57321","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Broken Window:","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/03\/24","activity_end":"2024-03-30 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69319","activity_notes":"Broken Window:","activity_timesheet":"2","ticket_notes_combined":"

30\/03\/2024 13:23 (System)<\/b>Ticket Created<\/p>

30\/03\/2024 17:09 (roy)<\/b>Window broken due to wind. Unable to remove secondary glazing inside flat. Able group attended and removed secondary glazing and shut Crittle window and boarded up.Cleaned up.Quote to follow<\/p>

05\/04\/2024 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59941","activity_ticket_id":"56236","ticket_reference":"HDT57321","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Broken Window:","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"30\/03\/24","activity_end":"2024-03-30 13:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69320","activity_notes":"Broken Window:","activity_timesheet":null,"ticket_notes_combined":"

30\/03\/2024 13:23 (System)<\/b>Ticket Created<\/p>

30\/03\/2024 17:09 (roy)<\/b>Window broken due to wind. Unable to remove secondary glazing inside flat. Able group attended and removed secondary glazing and shut Crittle window and boarded up.Cleaned up.Quote to follow<\/p>

05\/04\/2024 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59942","activity_ticket_id":"56237","ticket_reference":"HDT57322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door not closing:","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/03\/24","activity_end":"2024-03-31 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69321","activity_notes":"Main front door not closing: Description: Code for main door is blinking outWhen 3050 is entered it sometimes works but sometimes does not, particularly bad tonight and preventing people from getting in ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2024 20:30 (System)<\/b>Ticket Created<\/p>

02\/04\/2024 08:59 (roy)<\/b>Fault with the code for access but tried it 20 times without a fail.<\/p>

02\/04\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59943","activity_ticket_id":"56238","ticket_reference":"HDT57323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (March)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/24","activity_end":"2024-04-01 08:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69322","activity_notes":"Landlord Meter Reads (March)","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2024 08:35 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 07:33 (alan)<\/b>Meter readings <\/p>

05\/04\/2024 15:09 (alan)<\/b>Meter reading <\/p>

05\/04\/2024 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59944","activity_ticket_id":"55955","ticket_reference":"HDT57040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/04\/24","activity_end":"2024-04-02 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69323","activity_notes":"Inter-tenancy check List ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:22 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:26 (sandra)<\/b>List booked for 12thworks provisionally booked for 26th <\/p>

12\/03\/2024 13:53 (iain)<\/b>ITC list.<\/p>

12\/03\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2024 14:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/03\/2024 14:44 (jane)<\/b>ITC list and report sent to client <\/p>

02\/04\/2024 11:53 (travis)<\/b>All items on ITC List are now completed.The sliding door mechanism has broken wheels and would require a company specializing in these to replace, although have got them working temporarily.<\/p>

03\/04\/2024 07:31 (alan)<\/b>Replace downlight in boiler cupboard Repair loose connection to light switch in cupboard for under kitchen cupboard lights <\/p>

03\/04\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59945","activity_ticket_id":"56239","ticket_reference":"HDT57324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/04\/24","activity_end":"2024-04-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69324","activity_notes":"washing machine door wont opencan you please arrange for Roy to attend and release the washer machine door.Any other issue which Roy can't resolve, please arrange for appliance engineer. 3pm with tenant today ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 10:32 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 09:46 (roy)<\/b>Unable to open door as emergency door release tag was broken and on the floor.Put machine in spin cycle which is 20 minutes long and if this doesn't work we could use a boot lace to open door.Either way Repair Aid is required <\/p>

03\/04\/2024 10:44 (sandra)<\/b>We can attend tomorrow afternoon 12-6pm <\/p>

03\/04\/2024 14:14 (sandra)<\/b>call Roy for accessThursday 4th<\/p>

04\/04\/2024 15:47 (roy)<\/b>With Repair Aid<\/p>

08\/04\/2024 10:42 (sandra)<\/b>The engineer found that bowden cable has failed and needs to be replaced. It is on special order and will take about 3-4 weeks for delivery. This has been ordered - Email Sent<\/b><\/p>

17\/04\/2024 09:13 (sandra)<\/b>chased for update <\/p>

17\/04\/2024 09:44 (sandra)<\/b>chased supplier and parts should be delivered early next week - Email Sent<\/b><\/p>

24\/04\/2024 10:49 (sandra)<\/b>emailed RA for update on parts delivery<\/p>

25\/04\/2024 10:27 (sandra)<\/b>booked for 1st May waiting on confirmation <\/p>

29\/04\/2024 11:15 (sandra)<\/b>confirmed with keys <\/p>

30\/04\/2024 12:39 (sandra)<\/b>rescheduled for Thursday 8 - 12 pm<\/p>

02\/05\/2024 14:26 (roy)<\/b>With Repair Aid <\/p>

03\/05\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59946","activity_ticket_id":"56240","ticket_reference":"HDT57325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16161 - Replacement blinds ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/24","activity_end":"2024-04-22 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69325","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 13:19 (jane)<\/b>Blinds on order - Anticipated dispatch date 08\/04\/2024<\/p>

11\/04\/2024 14:46 (sandra)<\/b>emailed for access Friday 12th <\/p>

12\/04\/2024 11:38 (sandra)<\/b>rescheduled for Monday. Awaiting confirmation <\/p>

16\/04\/2024 10:12 (sandra)<\/b>Lilian would like them fitted today <\/p>

16\/04\/2024 14:22 (sandra)<\/b>need to be rescheduled as tenant home <\/p>

16\/04\/2024 14:35 (sandra)<\/b>rescheduled for after 12pm on Wednesday <\/p>

18\/04\/2024 10:01 (iain)<\/b>Replacement blinds.<\/p>

18\/04\/2024 10:01 (iain)<\/b>3 blinds still on order.<\/p>

18\/04\/2024 15:12 (sandra)<\/b>emailed request to fit the balance of the blinds on Monday PM <\/p>

18\/04\/2024 15:50 (sandra)<\/b>Monday after mid day to fit remainder of blinds <\/p>

22\/04\/2024 16:38 (iain)<\/b>Supplied and fitted new roller blinds.<\/p>

22\/04\/2024 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59947","activity_ticket_id":"56241","ticket_reference":"HDT57326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Gone To Quote","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"03\/04\/24","activity_end":"2024-04-03 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69326","activity_notes":"intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/04\/2024 12:15 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59948","activity_ticket_id":"56242","ticket_reference":"HDT57327","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF Mixer and filter tap is loose ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/24","activity_end":"2024-04-08 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69327","activity_notes":"GF Mixer and filter tap is loose ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 12:37 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 16:21 (sandra)<\/b>booked for Monday morning <\/p>

09\/04\/2024 08:22 (michaelk)<\/b>Attended site to rectify loose kitchen mixer, ground floor. Completed work 1hr labour 55<\/p>

09\/04\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59949","activity_ticket_id":"56243","ticket_reference":"HDT57328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Closet door: One of the doors appears to be stuck.","ticket_address_1":"Flat 1a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/24","activity_end":"2024-04-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69328","activity_notes":"Closet door: One of the doors appears to be stuck.from 3 pm Friday with Travistenant for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 14:39 (System)<\/b>Ticket Created<\/p>

02\/04\/2024 14:39 (sandra)<\/b>waiting on access <\/p>

02\/04\/2024 16:26 (sandra)<\/b>please arrange for after 12.30 tomorrow. 3\/4The tenant will provide access. <\/p>

03\/04\/2024 17:20 (roy)<\/b>Appears to be stuck?? I can not budge it. NTR but may need assistance as glass mirror door and need crowbar to lift<\/p>

04\/04\/2024 15:55 (sandra)<\/b>waiting on confirmation for attendance on Friday about mid day <\/p>

05\/04\/2024 14:53 (travis)<\/b>Realigned mirrored wardrobe sliding door.<\/p>

05\/04\/2024 15:08 (jane)<\/b>(Ticket Closed)<\/p>

08\/04\/2024 09:17 (roy)<\/b>With TravisEase and adjusted mirrored door<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59950","activity_ticket_id":"56244","ticket_reference":"HDT57329","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List following tenants check out","ticket_address_1":"Flat 6","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69329","activity_notes":"List following tenants check outa lightbulb is out in the bathroom.A lightbulb is out in the hallway. Towel rail would not turn on even when the fuse is switched on. This might just need a new fuse...Blind cord in the bedroom\/ lounge needs slight tightening and the blind frame resecured to the window frame. Kitchen extract would not turn on even with the fuse switched on. ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 15:25 (System)<\/b>Ticket Created<\/p>

02\/04\/2024 15:26 (sandra)<\/b>10am Wednesday <\/p>

03\/04\/2024 15:54 (alan)<\/b>List following tenants check outReplace lightbulb in the bathroom.Replace transformer to light in hallway.Towel rail replace fuse test and leave Repair Blind cord in the bedroom\/ lounge and tighten and blind frame resecured to the window frame.Kitchen extract repair loose connection <\/p>

03\/04\/2024 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59951","activity_ticket_id":"56245","ticket_reference":"HDT57330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge light bulb needs replacing ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/24","activity_end":"2024-04-03 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69330","activity_notes":"fridge light bulb needs replacing after 2pm with keysWednesday 3rd ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 15:27 (System)<\/b>Ticket Created<\/p>

02\/04\/2024 15:28 (sandra)<\/b>wednesday after 2pm with keys <\/p>

03\/04\/2024 09:48 (roy)<\/b>No keys in Security and do not know where keys are at the moment.Will try later and try knocking on door<\/p>

03\/04\/2024 16:53 (roy)<\/b>Returned and reached bulb<\/p>

04\/04\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59952","activity_ticket_id":"56196","ticket_reference":"HDT57281","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remedial works to riser doors ","ticket_address_1":"4 Arne Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"4 Arne Street ","cs_id":"2925","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"2925","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/04\/24","activity_end":"2024-04-10 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69331","activity_notes":"Attended and checked over all riser cupboard doors in common area, tightened up various hinges to bring doors into alignment. Decoration required to all doors and ceilings.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2024 14:30 (System)<\/b>Ticket Created<\/p>

02\/04\/2024 15:08 (travis)<\/b>Attended and checked over all riser cupboard doors in common area, tightened up various hinges to bring doors into alignment.Decoration required to all doors and ceilings.<\/p>

04\/04\/2024 09:30 (jane)<\/b>Reddan contractor will be on site on Monday 8th April to start rubbing down and painting the damaged areas.They will start, between 9.00 10.00am <\/p>

10\/04\/2024 10:35 (sandra)<\/b>booked 10th <\/p>

10\/04\/2024 13:05 (dean)<\/b>240.00<\/p>

10\/04\/2024 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59953","activity_ticket_id":"56246","ticket_reference":"HDT57331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16156 - Electrical remedial works ","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/24","activity_end":"2024-05-07 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69332","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:17 (sandra)<\/b>a whole day is required. provisionally booked for Tuesday 23rd <\/p>

24\/04\/2024 07:32 (alan)<\/b>Quoted works <\/p>

07\/05\/2024 11:55 (sandra)<\/b>7th booked <\/p>

08\/05\/2024 07:10 (alan)<\/b>Quoted works <\/p>

08\/05\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59954","activity_ticket_id":"56247","ticket_reference":"HDT57332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower temperature issue ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/24","activity_end":"2024-04-03 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69333","activity_notes":"shower temperature issue inconsistent shower temperature with keys today ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 09:42 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 09:42 (sandra)<\/b>with keys today <\/p>

04\/04\/2024 06:21 (michaelk)<\/b>Attended site and found the boiler had no system pressure. This was rectified and probable causes of a leak were investigated. No issues could be found and the shower water temperatures were then tested, leaving in full working order. 2hrs labour 105<\/p>

04\/04\/2024 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59955","activity_ticket_id":"56248","ticket_reference":"HDT57333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The lock for the door at 62 Shaftesbury Avenue needs to be secured to the door. ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/04\/24","activity_end":"2024-04-03 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69334","activity_notes":"The lock for the door at 62 Shaftesbury Avenue needs to be secured to the door. picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 09:46 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 10:16 (roy)<\/b>Door keeper and lock is secure.Missing a tiny screw on cover of keeper but is secureReturn later to replace screw<\/p>

03\/04\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59956","activity_ticket_id":"56249","ticket_reference":"HDT57334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"multiple lights out on the 3rd floor.","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/24","activity_end":"2024-04-11 08:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69335","activity_notes":"multiple lights out on the 3rd floor.","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 09:51 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 15:51 (alan)<\/b>Order 4 replacement downlights <\/p>

10\/04\/2024 16:31 (sandra)<\/b>booked 11th<\/p>

12\/04\/2024 13:03 (alan)<\/b>Replace 4 faulty down lighters and 3 faulty emergency lights <\/p>

12\/04\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59957","activity_ticket_id":"56250","ticket_reference":"HDT57335","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out on the 3rd floor.","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69336","activity_notes":"light out on the 3rd floor.","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 09:54 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 15:38 (alan)<\/b>Replace blown lamp in common parts <\/p>

04\/04\/2024 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59958","activity_ticket_id":"56251","ticket_reference":"HDT57336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out by flat 4 and the top staircase to the roof","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69337","activity_notes":"light out by flat 4 and the top staircase to the roof","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 09:57 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 11:49 (alan)<\/b>Replace 2 blown lamps <\/p>

03\/04\/2024 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59959","activity_ticket_id":"56252","ticket_reference":"HDT57337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u201c light out by first floor and top floor staircase","ticket_address_1":"32 Wellington Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"32 Wellington Street","cs_id":"987","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"987","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/04\/24","activity_end":"2024-04-17 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69338","activity_notes":" light out by first floor and top floor staircase","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 09:58 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 11:48 (alan)<\/b>2 replacement fittings on order<\/p>

10\/04\/2024 16:30 (sandra)<\/b>booked 11th<\/p>

18\/04\/2024 15:10 (alan)<\/b>Replace 2 faulty fittings in common parts <\/p>

18\/04\/2024 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59960","activity_ticket_id":"56253","ticket_reference":"HDT57338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out by each flat 1,2 & 3","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/24","activity_end":"2024-04-05 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69339","activity_notes":"light out by each flat 1,2 & 3","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 10:00 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 15:55 (alan)<\/b>Order replacement lamps <\/p>

04\/04\/2024 15:03 (alan)<\/b>Return to site and replace 4 blown lamps in common parts <\/p>

04\/04\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59961","activity_ticket_id":"56254","ticket_reference":"HDT57339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u201c there is a broken wooden panel ","ticket_address_1":"15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"15 Tavistock Street","cs_id":"48","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"48","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/24","activity_end":"2024-04-04 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69340","activity_notes":" there is a broken wooden panel picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 10:02 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 13:06 (travis)<\/b>Attended and removed broken boarding,cut new piece to suit and fitted.Decorations required paint code :- dusted moss three,Eggshell.<\/p>

10\/04\/2024 10:27 (sandra)<\/b>Decorating booked for 10th <\/p>

15\/04\/2024 10:13 (dean)<\/b>90.00<\/p>

15\/04\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59962","activity_ticket_id":"56255","ticket_reference":"HDT57340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u201c light out by flat 3 and hallway ","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69341","activity_notes":" light out by flat 3 and hallway ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 10:04 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 15:04 (alan)<\/b>Replace blown lamp in common parts <\/p>

04\/04\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59963","activity_ticket_id":"56257","ticket_reference":"HDT57342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light cover needs reattaching cover outside flat 5 ","ticket_address_1":"17 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"17 Catherine Street","cs_id":"50","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"50","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/04\/24","activity_end":"2024-04-17 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69342","activity_notes":"light cover needs reattaching cover outside flat 5 ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 10:05 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 11:47 (alan)<\/b>Unable to reattach cover additionally there is 2 light fittings not working 1 by roof exit door and the other on half landing by flat 4 3 replacement fittings on order<\/p>

10\/04\/2024 16:30 (sandra)<\/b>booked 11th<\/p>

18\/04\/2024 15:09 (alan)<\/b>Replace 3 faulty fittings in common parts <\/p>

18\/04\/2024 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59964","activity_ticket_id":"56256","ticket_reference":"HDT57341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To inspect a Door Retainer System at 21 New Row \u00e2\u20ac\u201c this is an office building - For Tuesday 23rd April at 12noon - To be in attendance with fire contractor -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/24","activity_end":"2024-04-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69343","activity_notes":"To inspect a Door Retainer System at 21 New Row this is an office building - Provisionally booked for 9am on Tuesday 9th April - To be in attendance with fire contractor ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 10:05 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 10:26 (travis)<\/b>Attended on time,fire company engineer failed to attend.<\/p>

09\/04\/2024 11:15 (jane)<\/b>To re-book the appointment <\/p>

12\/04\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>

12\/04\/2024 15:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>

19\/04\/2024 11:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 11:43 (jane)<\/b>To inspect a Door Retainer System at 21 New Row this is an office building - For Tuesday 23rd April at 12noon - To be in attendance with fire contractor <\/p>

23\/04\/2024 12:21 (iain)<\/b>Fire door that wouldn't stay open I have reset so it does. All other doors checked, hinges etc.Fire alarm company will order and replace faulty closers.<\/p>

23\/04\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59965","activity_ticket_id":"56258","ticket_reference":"HDT57343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"- lights out outside flat 2 ","ticket_address_1":"25 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/24","activity_end":"2024-04-11 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69344","activity_notes":"- lights out outside flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 10:06 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 11:48 (alan)<\/b>Replacement down lighter on order<\/p>

10\/04\/2024 16:30 (sandra)<\/b>booked for 11th<\/p>

12\/04\/2024 13:01 (alan)<\/b>Return to site and replace 2 faulty downlights <\/p>

12\/04\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59966","activity_ticket_id":"56259","ticket_reference":"HDT57344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"vacant commercial unit \u00e2\u20ac\u201c there is a cracked window panel","ticket_address_1":"13 - 15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13 - 15 Tavistock Street ","cs_id":"2936","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2936","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"04\/04\/24","activity_end":"2024-04-04 11:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69345","activity_notes":"vacant commercial unit there is a cracked window panelpicture sent separately ","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2024 10:07 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59967","activity_ticket_id":"56239","ticket_reference":"HDT57324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/05\/24","activity_end":"2024-05-02 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69346","activity_notes":"washing machine door wont opencan you please arrange for Roy to attend and release the washer machine door.Any other issue which Roy can't resolve, please arrange for appliance engineer. ","activity_timesheet":null,"ticket_notes_combined":"

02\/04\/2024 10:32 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 09:46 (roy)<\/b>Unable to open door as emergency door release tag was broken and on the floor.Put machine in spin cycle which is 20 minutes long and if this doesn't work we could use a boot lace to open door.Either way Repair Aid is required <\/p>

03\/04\/2024 10:44 (sandra)<\/b>We can attend tomorrow afternoon 12-6pm <\/p>

03\/04\/2024 14:14 (sandra)<\/b>call Roy for accessThursday 4th<\/p>

04\/04\/2024 15:47 (roy)<\/b>With Repair Aid<\/p>

08\/04\/2024 10:42 (sandra)<\/b>The engineer found that bowden cable has failed and needs to be replaced. It is on special order and will take about 3-4 weeks for delivery. This has been ordered - Email Sent<\/b><\/p>

17\/04\/2024 09:13 (sandra)<\/b>chased for update <\/p>

17\/04\/2024 09:44 (sandra)<\/b>chased supplier and parts should be delivered early next week - Email Sent<\/b><\/p>

24\/04\/2024 10:49 (sandra)<\/b>emailed RA for update on parts delivery<\/p>

25\/04\/2024 10:27 (sandra)<\/b>booked for 1st May waiting on confirmation <\/p>

29\/04\/2024 11:15 (sandra)<\/b>confirmed with keys <\/p>

30\/04\/2024 12:39 (sandra)<\/b>rescheduled for Thursday 8 - 12 pm<\/p>

02\/05\/2024 14:26 (roy)<\/b>With Repair Aid <\/p>

03\/05\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59968","activity_ticket_id":"56260","ticket_reference":"HDT57345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"While the unit is being used in the drying function, an F13 error code appears. this fault usually occurs when there is an issue with the heating sensor.)","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/04\/24","activity_end":"2024-04-18 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69347","activity_notes":"While the unit is being used in the drying function, an F13 error code appears. this fault usually occurs when there is an issue with the heating sensor.)","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2024 10:48 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 09:45 (sandra)<\/b>10th 10-2pm<\/p>

04\/04\/2024 14:50 (sandra)<\/b>The keys can be collected from the security office.<\/p>

10\/04\/2024 11:38 (sandra)<\/b>rebooked for Thursday 18th and need to give time and ring 45 minutes before to Portland Brown Shanika so she can get to the property <\/p>

22\/04\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59969","activity_ticket_id":"56261","ticket_reference":"HDT57346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and toilet seat ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/05\/24","activity_end":"2024-05-03 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69348","activity_notes":"the hall light- its the one on the first set of stairs coming from ground floor to first floor.toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 11:06 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 11:08 (sandra)<\/b>Thursday before 2pm <\/p>

04\/04\/2024 15:46 (roy)<\/b>Removed toilet seat and fitted newNew 4 pin PL bulb is required and needs to be ordered<\/p>

10\/04\/2024 11:00 (sandra)<\/b>due in 10th waiting on confirmation from Roy <\/p>

11\/04\/2024 10:48 (sandra)<\/b>waiting on confirmation of access <\/p>

12\/04\/2024 16:13 (sandra)<\/b>CONFIRMED FOR Monday after 3pm with tenant <\/p>

15\/04\/2024 17:02 (roy)<\/b>Bulbs replaced within her flat<\/p>

24\/04\/2024 10:54 (sandra)<\/b>ordered wrong light fitting - wrong size. need to re-order <\/p>

26\/04\/2024 09:59 (sandra)<\/b>estimated delivery 26th <\/p>

01\/05\/2024 11:47 (sandra)<\/b>Booked for Thursday <\/p>

03\/05\/2024 14:16 (roy)<\/b>Replaced staircase lbroken ight fittinh<\/p>

03\/05\/2024 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59970","activity_ticket_id":"56262","ticket_reference":"HDT57347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement pull chains for blind in living room ","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/24","activity_end":"2024-04-12 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69349","activity_notes":"replacement pull chains for blind in living room with keys for access on Friday chain is with Travis ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 11:11 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 09:38 (jane)<\/b>Chain pulls on order - 3 day lead-time <\/p>

10\/04\/2024 15:21 (sandra)<\/b>booked for Friday with keys <\/p>

12\/04\/2024 12:51 (iain)<\/b>Replaced blind chain.<\/p>

12\/04\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59971","activity_ticket_id":"56263","ticket_reference":"HDT57348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16160 - replacement free standing washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/05\/24","activity_end":"2024-05-08 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69350","activity_notes":"replacement free standing washer\/dryer (previously at Flat 3 16 Little Newport)","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2024 11:35 (sandra)<\/b>tenant moves out on 4th and no new tenant yet <\/p>

08\/04\/2024 10:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59972","activity_ticket_id":"56264","ticket_reference":"HDT57349","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"is water ingress in the top floor flat. ","ticket_address_1":"23a Devonshire Close ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 7BD","cs_address_1":"23a Devonshire Close ","cs_id":"2955","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 7BD","ticket_client_site":"2955","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/24","activity_end":"2024-04-05 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69351","activity_notes":"is water ingress in the top floor flat. FRIDAY AFTER 2PM TENANT IS ANNA AND HER NUMBER IS 07771136100","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2024 11:53 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 11:54 (sandra)<\/b>booked for Friday afternoonwaiting for tenant confirmation of being at home <\/p>

03\/04\/2024 12:59 (sandra)<\/b>FRIDAY AFTER 2PM TENANT IS ANNA AND HER NUMBER IS 07771136100<\/p>

05\/04\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59973","activity_ticket_id":"56265","ticket_reference":"HDT57350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is leaking in the store room ","ticket_address_1":"Flat 2","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/24","activity_end":"2024-04-09 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69352","activity_notes":"boiler is leaking in the store room boiler cupboard is being left open ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 12:03 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 06:18 (michaelk)<\/b>Attended site to investigate reported leak from storage cupboard. The cause of the leak was a corroded expansion vessel fitted to the hot water system. The vessel was sourced, replaced and the boiler was reinstated. There was an additional fault, possibly caused by the water leak, which has led us to ordeed a pcb. In the meantime I have manually powered up the hot water element to allow hot water, however the heating will not be able use. 3hrs labour plus parts, total 243.80 ex vat.Note; I have mopped up all the water, however the cupboard is full of storage materials which really need to be removed and cleaned out properly. <\/p>

04\/04\/2024 09:43 (jane)<\/b>Attended site to investigate reported leak from storage cupboard. The cause of the leak was a corroded expansion vessel fitted to the hot water system. The vessel was sourced, replaced and the boiler was reinstated. There was an additional fault, possibly caused by the water leak, which has led us to order a pcb. In the meantime we have manually powered up the hot water element to allow hot water, however the heating will not be able use. Note; We have mopped up all the water, however the cupboard is full of storage materials which really need to be removed and cleaned out properly. - Email Sent<\/b><\/p>

10\/04\/2024 09:56 (michaelk)<\/b>Attended site to replace the faulty circuit board and to reinstate the heating. The job was completed and the boiler has been left in full working order. 2hrs labour plus part, total 363.84 ex vat.<\/p>

10\/04\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>

12\/04\/2024 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2024 15:57 (sandra)<\/b>needs a part but Mike has left it working and they should have hot water in a couple of hours. - Email Sent<\/b><\/p>

16\/04\/2024 10:42 (michaelk)<\/b>Attended site to investigate reported hot water fault. The recent pcb repair was ok, along with the heating. Investigated hot water controls and found that the zone valve wasn't driving, a replacement has been ordered. I have manually opened the valve whilst waiting for parts. 2hrs labour 105<\/p>

17\/04\/2024 09:18 (jane)<\/b>Attended site to investigate reported hot water fault. The recent pcb repair was ok, along with the heating. Investigated hot water controls and found that the zone valve wasn't driving, a replacement has been ordered. We have manually opened the valve whilst waiting for parts - Email Sent<\/b><\/p>

23\/04\/2024 10:23 (sandra)<\/b>provisionally booked for Monday 29th<\/p>

24\/04\/2024 10:09 (sandra)<\/b>confirmed with keys <\/p>

30\/04\/2024 07:03 (michaelk)<\/b>Attended site to replace the faulty hws zone valve. Drained down the boiler, replaced zone valve and actuator and re-filled. Completed venting and tested operation of controls, leaving in full working order. 3hrs labour plus parts, total 240.71 ex vat.<\/p>

30\/04\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59974","activity_ticket_id":"56266","ticket_reference":"HDT57351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking tap ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/24","activity_end":"2024-04-04 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69353","activity_notes":"leaking tap Thursday pm can you call tenant before you attend 07717738770","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 12:56 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 12:57 (sandra)<\/b>Thursday pm can you call tenant before you attend 07717738770<\/p>

04\/04\/2024 19:36 (roy)<\/b>Leaking valve and spout. Removed valve and cleaned but needs new<\/p>

05\/04\/2024 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59975","activity_ticket_id":"56239","ticket_reference":"HDT57324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/24","activity_end":"2024-04-04 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69354","activity_notes":"washing machine door wont openkeys for repairaid - Thursday 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 10:32 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 09:46 (roy)<\/b>Unable to open door as emergency door release tag was broken and on the floor.Put machine in spin cycle which is 20 minutes long and if this doesn't work we could use a boot lace to open door.Either way Repair Aid is required <\/p>

03\/04\/2024 10:44 (sandra)<\/b>We can attend tomorrow afternoon 12-6pm <\/p>

03\/04\/2024 14:14 (sandra)<\/b>call Roy for accessThursday 4th<\/p>

04\/04\/2024 15:47 (roy)<\/b>With Repair Aid<\/p>

08\/04\/2024 10:42 (sandra)<\/b>The engineer found that bowden cable has failed and needs to be replaced. It is on special order and will take about 3-4 weeks for delivery. This has been ordered - Email Sent<\/b><\/p>

17\/04\/2024 09:13 (sandra)<\/b>chased for update <\/p>

17\/04\/2024 09:44 (sandra)<\/b>chased supplier and parts should be delivered early next week - Email Sent<\/b><\/p>

24\/04\/2024 10:49 (sandra)<\/b>emailed RA for update on parts delivery<\/p>

25\/04\/2024 10:27 (sandra)<\/b>booked for 1st May waiting on confirmation <\/p>

29\/04\/2024 11:15 (sandra)<\/b>confirmed with keys <\/p>

30\/04\/2024 12:39 (sandra)<\/b>rescheduled for Thursday 8 - 12 pm<\/p>

02\/05\/2024 14:26 (roy)<\/b>With Repair Aid <\/p>

03\/05\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59976","activity_ticket_id":"56267","ticket_reference":"HDT57352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fallen wooden slats ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69355","activity_notes":"fallen wooden slats remove and make safe KEYS ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:18 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 15:57 (alan)<\/b>Remove fallen planks and put to one side <\/p>

03\/04\/2024 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59977","activity_ticket_id":"56268","ticket_reference":"HDT57353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"there is a light out on the staircase. ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/24","activity_end":"2024-04-05 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69356","activity_notes":"there is a light out on the staircase. ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:26 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 15:57 (alan)<\/b>Order replacement light fitting <\/p>

09\/04\/2024 07:47 (alan)<\/b>Return to site and replace faulty light fitting in common parts <\/p>

09\/04\/2024 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59978","activity_ticket_id":"56269","ticket_reference":"HDT57354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"there are multiple lights out. (This is the common area staircase that is the first right when entering the yard)","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/24","activity_end":"2024-04-05 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69357","activity_notes":"there are multiple lights out. (This is the common area staircase that is the first right when entering the yard)","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:27 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 15:58 (alan)<\/b>Order replacement lamps and 2 lamp holders for lights <\/p>

05\/04\/2024 11:10 (alan)<\/b>Replace 5 blown lamps and replace 2 broken lamp holders to lights in common parts <\/p>

05\/04\/2024 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59979","activity_ticket_id":"56270","ticket_reference":"HDT57355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u201c there is a light out on the top floor. ","ticket_address_1":"90-92 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_address_1":"90-92 Shaftesbury Avenue ","cs_id":"2370","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EA","ticket_client_site":"2370","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69358","activity_notes":" there is a light out on the top floor. ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:28 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 15:58 (alan)<\/b>Replace blown lamps on top floor <\/p>

03\/04\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59980","activity_ticket_id":"56271","ticket_reference":"HDT57356","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"carpet coming off stairs ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/24","activity_end":"2024-04-04 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69359","activity_notes":"carpet coming off stairs ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:29 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 13:17 (travis)<\/b>Refitted various sections of stair carpet in the common area.<\/p>

04\/04\/2024 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59981","activity_ticket_id":"56272","ticket_reference":"HDT57357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out by the entrance ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69360","activity_notes":"lights out by the entrance ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:30 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 15:01 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

04\/04\/2024 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59982","activity_ticket_id":"56273","ticket_reference":"HDT57358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair to window fix\/restrictor ","ticket_address_1":"27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/24","activity_end":"2024-04-04 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69361","activity_notes":"repair to window fix\/restrictor common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:31 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 15:46 (travis)<\/b>Repairs\/refitted smoke vent window on second floor common area,reset smoke panel.<\/p>

04\/04\/2024 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59983","activity_ticket_id":"56274","ticket_reference":"HDT57359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out outside flat 1, 2","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/24","activity_end":"2024-04-03 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69362","activity_notes":"light out outside flat 1 and 2 ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:32 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 16:00 (alan)<\/b>Replace blown lamps out side flat 1 & 2 in common parts <\/p>

03\/04\/2024 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59984","activity_ticket_id":"56275","ticket_reference":"HDT57360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"stair guard needs fixing to the wall ","ticket_address_1":"24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24 Newport Court ","cs_id":"539","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"539","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/24","activity_end":"2024-04-04 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69363","activity_notes":"stair guard needs fixing to the wall common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 14:33 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 13:52 (travis)<\/b>Refitted pull handle to wall,top floor.<\/p>

04\/04\/2024 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59985","activity_ticket_id":"56276","ticket_reference":"HDT57361","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"list of works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/24","activity_end":"2024-04-05 08:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69364","activity_notes":"1.Lights out in the following areas below 3rd Floor: 1 Light Out - Old Brewers Yard Side2nd Floor: 1 Light Out Old Brewers Yard Side1st Floor 1 Light Out Langley Street SideGround Floor 1 Light Out Reception AreaBasement 2 Lights Out Model Shop Area ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 16:15 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 11:43 (sandra)<\/b>weekend work and Alan will supply a date shortly <\/p>

04\/04\/2024 12:22 (sandra)<\/b>ignore previous note <\/p>

04\/04\/2024 16:21 (sandra)<\/b>MK booked for Monday morning <\/p>

08\/04\/2024 08:46 (alan)<\/b>Replace blown lamps in all lights as neededAs per list <\/p>

09\/04\/2024 08:21 (michaelk)<\/b>Attended site to rectify plumbing issues. Completed.work 1hr labour 55<\/p>

09\/04\/2024 16:52 (sandra)<\/b>booked for Friday 12th <\/p>

12\/04\/2024 07:25 (travis)<\/b>Refitted\/repaired toilet door handle.<\/p>

12\/04\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59986","activity_ticket_id":"56276","ticket_reference":"HDT57361","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"list of works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/24","activity_end":"2024-04-08 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69365","activity_notes":"2.The tap in 1st floor disabled toilet is spraying out water from tiny holes around the tap base. 3.The flusher in the 1st floor Mens toilet needs fixing as its currently very loose. ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 16:15 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 11:43 (sandra)<\/b>weekend work and Alan will supply a date shortly <\/p>

04\/04\/2024 12:22 (sandra)<\/b>ignore previous note <\/p>

04\/04\/2024 16:21 (sandra)<\/b>MK booked for Monday morning <\/p>

08\/04\/2024 08:46 (alan)<\/b>Replace blown lamps in all lights as neededAs per list <\/p>

09\/04\/2024 08:21 (michaelk)<\/b>Attended site to rectify plumbing issues. Completed.work 1hr labour 55<\/p>

09\/04\/2024 16:52 (sandra)<\/b>booked for Friday 12th <\/p>

12\/04\/2024 07:25 (travis)<\/b>Refitted\/repaired toilet door handle.<\/p>

12\/04\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59987","activity_ticket_id":"56276","ticket_reference":"HDT57361","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"list of works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/24","activity_end":"2024-04-12 08:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69366","activity_notes":"Friday 12th 4.The door handle on the GF Mens toilet is very loose and needs fixing.","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 16:15 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 11:43 (sandra)<\/b>weekend work and Alan will supply a date shortly <\/p>

04\/04\/2024 12:22 (sandra)<\/b>ignore previous note <\/p>

04\/04\/2024 16:21 (sandra)<\/b>MK booked for Monday morning <\/p>

08\/04\/2024 08:46 (alan)<\/b>Replace blown lamps in all lights as neededAs per list <\/p>

09\/04\/2024 08:21 (michaelk)<\/b>Attended site to rectify plumbing issues. Completed.work 1hr labour 55<\/p>

09\/04\/2024 16:52 (sandra)<\/b>booked for Friday 12th <\/p>

12\/04\/2024 07:25 (travis)<\/b>Refitted\/repaired toilet door handle.<\/p>

12\/04\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59988","activity_ticket_id":"56277","ticket_reference":"HDT57362","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16121 - To check distribution boards and update schedules and ensure circuits are clearly labelled ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/24","activity_end":"2024-10-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69367","activity_notes":"To check distribution boards and update schedules and ensure circuits are clearly labelled ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 12:19 (sandra)<\/b>weekend work and Alan will give me a date shortly <\/p>

02\/05\/2024 11:15 (sandra)<\/b>weekend work <\/p>

03\/06\/2024 15:32 (alan)<\/b>Replace blown lamps to return Tuesday to replace faulty ballest in basement fitting <\/p>

12\/08\/2024 16:32 (sandra)<\/b>booked for 31st August Saturday<\/p>

02\/09\/2024 13:55 (sandra)<\/b>rescheduled with John for 14th <\/p>

26\/09\/2024 14:02 (jane)<\/b>Requesting access for Saturday 5th October <\/p>

03\/10\/2024 15:30 (jane)<\/b>Arranged for 12th October <\/p>

13\/10\/2024 08:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59989","activity_ticket_id":"56278","ticket_reference":"HDT57363","ticket_client":"2116","client_name":"Bancone ","ticket_title":"tube light needs to be replaced ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/24","activity_end":"2024-04-18 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69368","activity_notes":"tube light needs to be replaced Returning on Tuesday morning ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 16:46 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 13:42 (roy)<\/b>Have removed tube and went to WF but had just sold last one.Ordered new<\/p>

11\/04\/2024 10:13 (sandra)<\/b>waiting on tube light and provisionally booked for 17th <\/p>

11\/04\/2024 15:39 (roy)<\/b>Changed tube and still not working. Need to replace light fitting <\/p>

15\/04\/2024 09:46 (jane)<\/b>To fit the new light fitting on Tuesday morning 16th <\/p>

19\/04\/2024 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59990","activity_ticket_id":"56279","ticket_reference":"HDT57364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16160 - replacement free standing washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/24","activity_end":"2024-04-15 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69369","activity_notes":"replacement free standing washer\/dryer (previously at Flat 3 16 Little Newport)with keys on 15th April 10 - 2","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 10:47 (sandra)<\/b>booked for Monday 15th 10 - 2<\/p>

08\/04\/2024 14:14 (sandra)<\/b>with keys 15th<\/p>

15\/04\/2024 13:42 (travis)<\/b>Install new washing machine.<\/p>

15\/04\/2024 15:36 (iain)<\/b>Washing machine.<\/p>

15\/04\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59991","activity_ticket_id":"56280","ticket_reference":"HDT57365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water leak into Flat 8","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/24","activity_end":"2024-04-04 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69370","activity_notes":"water leak into Flat 8","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 09:20 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 10:43 (roy)<\/b>No power following a leak.Reset power but lighting circuit unable to reset due to being wet<\/p>

04\/04\/2024 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59992","activity_ticket_id":"55862","ticket_reference":"HDT56947","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"engineer required with ladder to take down wifi box from ceiling ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/04\/24","activity_end":"2024-04-16 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69371","activity_notes":"engineer required with ladder to take down wifi box from ceiling IT will be on site to reset and then it just needs to be put back ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 10:07 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 11:54 (sandra)<\/b>BOOKED FOR FRIDAY LATE MORNING AS CLIENT IS NOT IN THE OFFICE THURSDAY <\/p>

22\/02\/2024 15:23 (sandra)<\/b>CLIENT RESCHEDULED FOR TUESDAY AT 9AM <\/p>

27\/02\/2024 16:04 (iain)<\/b>Unable to reach Wi-Fi box with steps or ladders safely. Office informed.<\/p>

01\/03\/2024 14:40 (sandra)<\/b>Friday 8th with hired ladder <\/p>

04\/03\/2024 13:34 (sandra)<\/b>rescheduled for 12th at 9am <\/p>

11\/03\/2024 16:15 (iain)<\/b>To hire combination ladder.<\/p>

12\/03\/2024 15:38 (alan)<\/b>Help lain <\/p>

12\/03\/2024 16:12 (iain)<\/b>Ladder access.<\/p>

12\/03\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 10:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 10:10 (sandra)<\/b>booked for Thursday 11th to put the wifi box upawaiting confirmation <\/p>

04\/04\/2024 10:26 (sandra)<\/b>booked for 16th 8am with extra long ladder <\/p>

16\/04\/2024 09:27 (iain)<\/b>Ladder access for IT.Hire charge for combination ladder.<\/p>

16\/04\/2024 09:30 (alan)<\/b>Put WiFi box with Iain <\/p>

17\/04\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59993","activity_ticket_id":"56281","ticket_reference":"HDT57366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"timer by front door is set incorrectly for hot water in the shower ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/04\/24","activity_end":"2024-04-04 15:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69372","activity_notes":"timer by front door is set incorrectly for hot water in the shower ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2024 10:42 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 11:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59994","activity_ticket_id":"56282","ticket_reference":"HDT57367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 3 into Flat 2 ","ticket_address_1":"Flat 3","ticket_address_2":"30a Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 3","cs_id":"1855","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1855","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/24","activity_end":"2024-04-04 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69373","activity_notes":"leak from Flat 3 into Flat 2 keys from security ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 10:45 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 10:46 (sandra)<\/b>waiting on access to Flat 3 <\/p>

04\/04\/2024 16:47 (travis)<\/b>Attended and found mastic seal to be coming away from wall around shower flat three,Cut out old seal and replaced.<\/p>

04\/04\/2024 16:50 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 16:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 16:50 (jane)<\/b>(Ticket Closed)<\/p>

05\/04\/2024 09:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2024 15:10 (alan)<\/b>Check electrical in flat 2 in bathroom. following leak from flat 3 <\/p>

05\/04\/2024 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59995","activity_ticket_id":"56283","ticket_reference":"HDT57368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement of 2No light covers for extractor hood ","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/24","activity_end":"2024-04-10 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69374","activity_notes":"Replacement of 2No light covers for extractor hood TENANT IN THIS AFTERNOON TO FIT (ALAN PICKED THEM IUP LAST NIGHT FROM THE OFFICE)","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 10:51 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 10:53 (jane)<\/b>2No x lamp covers on order for extractor hood <\/p>

09\/04\/2024 16:57 (sandra)<\/b>emailed for access Wednesday PM 10th<\/p>

10\/04\/2024 10:45 (sandra)<\/b>booked for 10th <\/p>

10\/04\/2024 15:41 (roy)<\/b>Fitted light covers<\/p>

10\/04\/2024 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59996","activity_ticket_id":"56284","ticket_reference":"HDT57369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fix the loose nosing on the staircase at 44A Floral Street ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/24","activity_end":"2024-04-04 09:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69375","activity_notes":"fix the loose nosing on the staircase at 44A Floral Street ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 10:51 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 09:32 (travis)<\/b>Attended and refitted step nosing,also checked and found others loose on the stairs, refitted all loose rubber treads.<\/p>

05\/04\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>

05\/04\/2024 15:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2024 15:18 (jane)<\/b>Further nosings loose, to return to check all staircase <\/p>

05\/04\/2024 15:42 (travis)<\/b>Returned to above property and restuck any loose nosings, starting at the top floor working down.<\/p>

05\/04\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59997","activity_ticket_id":"56285","ticket_reference":"HDT57370","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/04\/24","activity_end":"2024-04-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69376","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 11:37 (jane)<\/b>Handyman Services for Wednesday 10th and Thursday 11th April <\/p>

10\/04\/2024 15:33 (travis)<\/b>Maintenance works.<\/p>

11\/04\/2024 20:09 (travis)<\/b>Maintenance works.<\/p>

12\/04\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59998","activity_ticket_id":"56260","ticket_reference":"HDT57345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"While the unit is being used in the drying function, an F13 error code appears. this fault usually occurs when there is an issue with the heating sensor.)","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/24","activity_end":"2024-04-18 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69377","activity_notes":"entry for Repairaid 1","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2024 10:48 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 09:45 (sandra)<\/b>10th 10-2pm<\/p>

04\/04\/2024 14:50 (sandra)<\/b>The keys can be collected from the security office.<\/p>

10\/04\/2024 11:38 (sandra)<\/b>rebooked for Thursday 18th and need to give time and ring 45 minutes before to Portland Brown Shanika so she can get to the property <\/p>

22\/04\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT59999","activity_ticket_id":"56286","ticket_reference":"HDT57371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace black knobs with silver on cabinets","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/04\/24","activity_end":"2024-04-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69378","activity_notes":"replace black knobs with silver on cabinetscollect keys Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 15:01 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 13:27 (jane)<\/b>Door handle knobs on order - 3 day lead-time <\/p>

11\/04\/2024 14:52 (sandra)<\/b>emailed for Tuesday 16th <\/p>

11\/04\/2024 15:56 (sandra)<\/b>confirmed with keys <\/p>

16\/04\/2024 08:28 (travis)<\/b>Replaced kitchen cupboard handles.<\/p>

17\/04\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60000","activity_ticket_id":"56243","ticket_reference":"HDT57328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Closet door: One of the doors appears to be stuck.","ticket_address_1":"Flat 1a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/24","activity_end":"2024-04-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69379","activity_notes":"Closet door: One of the doors appears to be stuck.from 3 pm Friday with Roy tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 14:39 (System)<\/b>Ticket Created<\/p>

02\/04\/2024 14:39 (sandra)<\/b>waiting on access <\/p>

02\/04\/2024 16:26 (sandra)<\/b>please arrange for after 12.30 tomorrow. 3\/4The tenant will provide access. <\/p>

03\/04\/2024 17:20 (roy)<\/b>Appears to be stuck?? I can not budge it. NTR but may need assistance as glass mirror door and need crowbar to lift<\/p>

04\/04\/2024 15:55 (sandra)<\/b>waiting on confirmation for attendance on Friday about mid day <\/p>

05\/04\/2024 14:53 (travis)<\/b>Realigned mirrored wardrobe sliding door.<\/p>

05\/04\/2024 15:08 (jane)<\/b>(Ticket Closed)<\/p>

08\/04\/2024 09:17 (roy)<\/b>With TravisEase and adjusted mirrored door<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60001","activity_ticket_id":"56186","ticket_reference":"HDT57271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/04\/24","activity_end":"2024-04-10 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69380","activity_notes":"list of works:the blinds need to be adjusted for the tenant as they dont come down easily - then measure for roller blinds2 holes where the curtain rail has been need to be filledany other jobs that the tenant points out to be done or quoted according to size seal on the washing machine needs to be replaced ","activity_timesheet":null,"ticket_notes_combined":"

22\/03\/2024 11:27 (System)<\/b>Ticket Created<\/p>

22\/03\/2024 11:30 (sandra)<\/b>today 2 - 4pm <\/p>

22\/03\/2024 15:55 (sandra)<\/b>Door seal - 95.94inclVAT Labour - 100inclVAT RA to order <\/p>

22\/03\/2024 16:00 (iain)<\/b>Eased and adjusted blinds.Filled holes in wall.Details taken for new blinds.<\/p>

22\/03\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 16:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 16:03 (sandra)<\/b>Door seal - 95.94inclVAT Labour - 100inclVAT <\/p>

04\/04\/2024 16:04 (sandra)<\/b>waiting on confirmation for 10th 10 - 4<\/p>

10\/04\/2024 11:36 (sandra)<\/b>tenant home for access <\/p>

15\/04\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60002","activity_ticket_id":"56287","ticket_reference":"HDT57372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/24","activity_end":"2024-04-08 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69381","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2024 16:22 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 16:23 (sandra)<\/b>booked for 11th<\/p>

09\/04\/2024 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60003","activity_ticket_id":"56288","ticket_reference":"HDT57373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Upper Floor Flat ","ticket_address_2":"9 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WWC2H 7JJ","cs_address_1":"Upper Floor Flat ","cs_id":"2956","cs_address_2":"9 Little Newport Street ","cs_town":"London ","cs_postcode":"WWC2H 7JJ","ticket_client_site":"2956","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/24","activity_end":"2024-04-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69382","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2024 16:25 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60004","activity_ticket_id":"56224","ticket_reference":"HDT57309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/04\/24","activity_end":"2024-04-16 12:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69383","activity_notes":"There is a wet mark on the wall parallel to the entry. needs to be repainted. ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 15:54 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 15:55 (sandra)<\/b>awaiting access from tenant from Thursday as requested <\/p>

27\/03\/2024 16:37 (sandra)<\/b>WITH KEYS THURSDAY <\/p>

28\/03\/2024 10:58 (roy)<\/b>Need access into 3.2 and 3.1 along with 2.2<\/p>

28\/03\/2024 15:16 (sandra)<\/b>requested access into Flat 3.2 <\/p>

10\/04\/2024 10:27 (sandra)<\/b>access for Dean requested for Monday 15th<\/p>

15\/04\/2024 14:09 (sandra)<\/b>please enter with keys.Main Door code 1956*<\/p>

22\/04\/2024 08:57 (dean)<\/b>60..00<\/p>

22\/04\/2024 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60005","activity_ticket_id":"56289","ticket_reference":"HDT57374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a brush needs fitting also as there is a significant gap at the bottom of the door. ","ticket_address_1":"57 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"57 St Martins Lane ","cs_id":"2957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2957","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/24","activity_end":"2024-04-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69384","activity_notes":"a brush needs fitting also as there is a significant gap at the bottom of the door. vacant unit collect keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 16:28 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 09:19 (travis)<\/b>Attended and removed old inadequate brush strip to bottom of main door and replaced with a 50mm brush seal that spans the width of the door.Disposed of old seal and screws.<\/p>

05\/04\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60006","activity_ticket_id":"56290","ticket_reference":"HDT57375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16164 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/04\/24","activity_end":"2024-04-12 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69385","activity_notes":"Redecoration works - no new tenant yet To allow for a decorating team to attend the above site and carry out all necessary protection works as required.To carry out preparation works to 2No ceilings and all walls throughout.Apply 2no coats of colour match emulsion to 2No ceilings and all walls and allow to touch up woodwork as required. Remove all protection works and clean site on completion.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 10:26 (sandra)<\/b>Booked for Thursday 11th April <\/p>

15\/04\/2024 10:16 (dean)<\/b>690.00<\/p>

15\/04\/2024 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60007","activity_ticket_id":"56291","ticket_reference":"HDT57376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16165 - Redecoration works ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/04\/24","activity_end":"2024-04-08 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69386","activity_notes":"Redecoration works new tenant moves in on 22nd April ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 16:43 (sandra)<\/b>new tenant moves in on 22nd April <\/p>

10\/04\/2024 10:25 (sandra)<\/b>this is completed asked Dean to close <\/p>

10\/04\/2024 13:07 (dean)<\/b>480.00<\/p>

10\/04\/2024 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60008","activity_ticket_id":"56292","ticket_reference":"HDT57377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main street door issue ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/04\/24","activity_end":"2024-04-05 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69387","activity_notes":"Main street door issue Travis to adjust \/ ease the door and check that the locks are working correctly.it will not open or close without a lot of force. Im worried this will get left open and then we will end up with undesirables inside .","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 09:08 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 10:51 (travis)<\/b>Attended and removed hinges, packing out where required until alignment of door was correct.Adjustments to overhead door closer allowing for a positive closing action without slamming.<\/p>

05\/04\/2024 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60009","activity_ticket_id":"56293","ticket_reference":"HDT57378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Video intercom not working and boiler issue ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/24","activity_end":"2024-04-09 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69388","activity_notes":"Boiler issue Confirmed for Tuesday 9th April - Tenant home for access The previous tenant had moved out because of the same issue.Can we please do a full investigation here? The boiler was replaced, and there might be a leak somewhere.","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 09:24 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 09:25 (jane)<\/b>Tenant has requested for Tuesday 9th April <\/p>

05\/04\/2024 10:48 (jane)<\/b>Confirmed for Tuesday 9th April - Tenant home for access Helen 07771578908<\/p>

10\/04\/2024 09:54 (michaelk)<\/b>Attended site to investigate the boiler. The eco setting was changed to prevent the boiler from firing when not in use, as the tenant requested. The wall controller occasionally flashes when altered, a replacement controller will be quoted for, although the controls are operational. 2hrs labour 105<\/p>

10\/04\/2024 10:14 (jane)<\/b>Attended site to investigate the boiler. The eco setting was changed to prevent the boiler from firing when not in use, as the tenant requested. The wall controller occasionally flashes when altered, a replacement controller will be quoted for, although the controls are operational. - Email Sent<\/b><\/p>

15\/04\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>

07\/05\/2024 13:14 (jane)<\/b>Replaced broken speech module on the door panel intercom <\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60010","activity_ticket_id":"56293","ticket_reference":"HDT57378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Video intercom not working and boiler issue ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"09\/04\/24","activity_end":"2024-04-09 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69389","activity_notes":"Video intercom not working and boiler issue ","activity_timesheet":null,"ticket_notes_combined":"

05\/04\/2024 09:24 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 09:25 (jane)<\/b>Tenant has requested for Tuesday 9th April <\/p>

05\/04\/2024 10:48 (jane)<\/b>Confirmed for Tuesday 9th April - Tenant home for access Helen 07771578908<\/p>

10\/04\/2024 09:54 (michaelk)<\/b>Attended site to investigate the boiler. The eco setting was changed to prevent the boiler from firing when not in use, as the tenant requested. The wall controller occasionally flashes when altered, a replacement controller will be quoted for, although the controls are operational. 2hrs labour 105<\/p>

10\/04\/2024 10:14 (jane)<\/b>Attended site to investigate the boiler. The eco setting was changed to prevent the boiler from firing when not in use, as the tenant requested. The wall controller occasionally flashes when altered, a replacement controller will be quoted for, although the controls are operational. - Email Sent<\/b><\/p>

15\/04\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>

07\/05\/2024 13:14 (jane)<\/b>Replaced broken speech module on the door panel intercom <\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60011","activity_ticket_id":"56282","ticket_reference":"HDT57367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 3 into Flat 2 ","ticket_address_1":"Flat 3","ticket_address_2":"30a Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 3","cs_id":"1855","cs_address_2":"30a Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1855","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/24","activity_end":"2024-04-05 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69390","activity_notes":"leak from Flat 3 into Flat 2 To check the electrics in Flat 2 following a leak from Flat 3 (toilet ceiling)Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 10:45 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 10:46 (sandra)<\/b>waiting on access to Flat 3 <\/p>

04\/04\/2024 16:47 (travis)<\/b>Attended and found mastic seal to be coming away from wall around shower flat three,Cut out old seal and replaced.<\/p>

04\/04\/2024 16:50 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 16:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 16:50 (jane)<\/b>(Ticket Closed)<\/p>

05\/04\/2024 09:30 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2024 15:10 (alan)<\/b>Check electrical in flat 2 in bathroom. following leak from flat 3 <\/p>

05\/04\/2024 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60012","activity_ticket_id":"56294","ticket_reference":"HDT57379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16169 - Replacement kitchen mixer tap ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/24","activity_end":"2024-04-16 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69391","activity_notes":"Replacement kitchen mixer tap TUESDAY MORNING WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 09:39 (jane)<\/b>New tap on order <\/p>

10\/04\/2024 12:04 (sandra)<\/b>emailed to fit today awaiting response <\/p>

10\/04\/2024 13:58 (sandra)<\/b>BOOKED FOR TUESDAY MORNING WITH TENANT <\/p>

18\/04\/2024 06:55 (michaelk)<\/b>Attended site to carry out quoted tap replacement. Completed work and left fully operational. <\/p>

18\/04\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60013","activity_ticket_id":"56295","ticket_reference":"HDT57380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Worktop repairs ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/04\/24","activity_end":"2024-04-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69392","activity_notes":"Worktop repairsTo allow to remove the hob and carry out the repair by lifting up the section and repair the joint, and reinstate hob afterwards AFTER 12 WITH TENANT FOR ACCESS 9TH TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 12:45 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 12:48 (jane)<\/b> Provisionally booked for Tuesday 9th April midmorning<\/p>

08\/04\/2024 10:30 (sandra)<\/b>after 12 with tenant<\/p>

09\/04\/2024 13:25 (travis)<\/b>Removal of oven and repairs to worktop.<\/p>

10\/04\/2024 12:26 (alan)<\/b>Disconnect oven and remove for worktop repair <\/p>

10\/04\/2024 12:27 (travis)<\/b>Completion of work top repairs.<\/p>

10\/04\/2024 12:27 (alan)<\/b>Return to site and reconnect oven following worktop repair <\/p>

10\/04\/2024 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60014","activity_ticket_id":"56295","ticket_reference":"HDT57380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Worktop repairs ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/24","activity_end":"2024-04-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69393","activity_notes":"Worktop repairsTo allow to remove the hob and carry out the repair by lifting up the section and repair the joint, and reinstate hob afterwards AFTER 12 WITH TENANT FOR ACCESS 9TH TUESDAY ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 12:45 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 12:48 (jane)<\/b> Provisionally booked for Tuesday 9th April midmorning<\/p>

08\/04\/2024 10:30 (sandra)<\/b>after 12 with tenant<\/p>

09\/04\/2024 13:25 (travis)<\/b>Removal of oven and repairs to worktop.<\/p>

10\/04\/2024 12:26 (alan)<\/b>Disconnect oven and remove for worktop repair <\/p>

10\/04\/2024 12:27 (travis)<\/b>Completion of work top repairs.<\/p>

10\/04\/2024 12:27 (alan)<\/b>Return to site and reconnect oven following worktop repair <\/p>

10\/04\/2024 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60015","activity_ticket_id":"56296","ticket_reference":"HDT57381","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To order coffee products ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/24","activity_end":"2024-04-12 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69394","activity_notes":"To order coffee products ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 13:09 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 13:20 (jane)<\/b>Coffee Products on order - 3 day lead-time <\/p>

10\/04\/2024 08:38 (alan)<\/b>Drop off coffee pods <\/p>

10\/04\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60016","activity_ticket_id":"56297","ticket_reference":"HDT57382","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate a leak ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/04\/24","activity_end":"2024-04-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69395","activity_notes":"To investigate a leak ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 13:46 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 14:01 (jane)<\/b>Engineer attending this afternoon <\/p>

08\/04\/2024 13:16 (roy)<\/b>Investigated leak and due to building work on the roof it has been passed back to the contractors.Roof Door and pointing on the roof<\/p>

09\/04\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60017","activity_ticket_id":"56298","ticket_reference":"HDT57383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flush plate not working on communal toilet - access using master keys ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JG","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/04\/24","activity_end":"2024-04-05 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69396","activity_notes":"Flush plate not working on communal toilet - access using master keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 13:52 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 14:00 (jane)<\/b>Access via master keys <\/p>

09\/04\/2024 09:06 (michaelk)<\/b>Removed flushplate, adjusted linkages and re-assembled testing on completion. Left toilet and flushplate in full working order. 2hrs labour 105<\/p>

09\/04\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60018","activity_ticket_id":"56254","ticket_reference":"HDT57339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u201c there is a broken wooden panel ","ticket_address_1":"15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"15 Tavistock Street","cs_id":"48","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"48","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/04\/24","activity_end":"2024-04-12 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69397","activity_notes":"Attended and removed broken boarding, cut new piece to suit and fitted. Decorations required paint code :- dusted moss three, Eggshell.","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 10:02 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 13:06 (travis)<\/b>Attended and removed broken boarding,cut new piece to suit and fitted.Decorations required paint code :- dusted moss three,Eggshell.<\/p>

10\/04\/2024 10:27 (sandra)<\/b>Decorating booked for 10th <\/p>

15\/04\/2024 10:13 (dean)<\/b>90.00<\/p>

15\/04\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60019","activity_ticket_id":"56299","ticket_reference":"HDT57384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16162 - Tiling to Bathroom","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"30\/09\/24","activity_end":"2024-09-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69398","activity_notes":"Re-tiling to main bathroom and En-suite floors.","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2024 11:44 (jane)<\/b>Requested access to commence with the tiling works to both bathroom floors on Tuesday 16th July <\/p>

12\/07\/2024 14:51 (jane)<\/b>Confirmed for Tuesday morning at 8am on 16th July, tenant will be home to provide access <\/p>

15\/07\/2024 14:36 (jane)<\/b>Tiling works have been postponed <\/p>

31\/07\/2024 15:24 (sandra)<\/b>tenant is back on the 1st - can be carried out from the 2nd <\/p>

13\/08\/2024 10:16 (jane)<\/b>Requested access for Monday 19th August - two days to complete<\/p>

13\/08\/2024 11:58 (jane)<\/b>Tenant has requested access after 28th August when she returns to the property <\/p>

20\/08\/2024 14:00 (jane)<\/b>Requested access for Monday 30th September <\/p>

21\/08\/2024 10:03 (jane)<\/b>Confirmed access for Monday 30th September with the tenant, Debra will give access <\/p>

02\/10\/2024 16:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60020","activity_ticket_id":"56300","ticket_reference":"HDT57385","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Mould\/damp issue ","ticket_address_1":"Flat 1, 11-13 Neals Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1, 11-13 Neals Yard","cs_id":"2959","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2959","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/04\/24","activity_end":"2024-04-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69399","activity_notes":"Mould\/damp issue We have a damp\/mould issue at flat 1 11-13 Neals Yard in the bathroom as the windows don't open. We have a longer term soloution to replace the windows but in the meantime would it be possible to have someone attend to see if there is anything that can be done short term to make it more comfortable for the tenant15TH TUESDAY PM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 14:16 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 14:18 (jane)<\/b>Tenant is home all day on Monday 8th April for access <\/p>

10\/04\/2024 14:54 (sandra)<\/b>provisionally booked for 15th<\/p>

15\/04\/2024 14:18 (sandra)<\/b>chased for access <\/p>

16\/04\/2024 09:13 (sandra)<\/b>Booked Tuesday PM with tenant<\/p>

16\/04\/2024 14:46 (travis)<\/b>Attended and managed to ease windows in bathroom open for ventilation whilst arrangements are made for new windows and extractor to be fitted.<\/p>

17\/04\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60021","activity_ticket_id":"56284","ticket_reference":"HDT57369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fix the loose nosing on the staircase at 44A Floral Street ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/24","activity_end":"2024-04-08 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69400","activity_notes":"fix the loose nosing on the staircase at 44A Floral StreetFurther nosings loose, to return to check all staircase ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2024 10:51 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 09:32 (travis)<\/b>Attended and refitted step nosing,also checked and found others loose on the stairs, refitted all loose rubber treads.<\/p>

05\/04\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>

05\/04\/2024 15:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/04\/2024 15:18 (jane)<\/b>Further nosings loose, to return to check all staircase <\/p>

05\/04\/2024 15:42 (travis)<\/b>Returned to above property and restuck any loose nosings, starting at the top floor working down.<\/p>

05\/04\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60022","activity_ticket_id":"56301","ticket_reference":"HDT57386","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate what the water tank does in Flat 4, 80 Long Acre - Access is required to all flats ","ticket_address_1":"Flat 4","ticket_address_2":"80 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"Flat 4","cs_id":"2219","cs_address_2":"80 Long Acre ","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2219","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/24","activity_end":"2024-04-25 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69401","activity_notes":"To investigate what the water tank does in Flat 4, 80 Long Acre - Access is required to all flats To inform Randall of a day and he will arrange access ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 15:34 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 15:35 (jane)<\/b>Access is required to all flats <\/p>

10\/04\/2024 14:51 (sandra)<\/b>emailed Randall to book in for Wednesday 17th<\/p>

11\/04\/2024 12:09 (sandra)<\/b>Provisionally booked for 25th by Randall who will confirm once he has access to Flat 4.This is at 11 am <\/p>

12\/04\/2024 10:11 (sandra)<\/b>confirmed for 25th at 11am<\/p>

25\/04\/2024 19:50 (michaelk)<\/b>Attended site to investigate storage tank and the tanks usage. Confirmed results and informed the office that the tank feeds no flats. 3hrs labour 155<\/p>

25\/04\/2024 20:34 (roy)<\/b>Investigated tanks as requested.Report to follow<\/p>

26\/04\/2024 08:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60023","activity_ticket_id":"56302","ticket_reference":"HDT57387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various list of jobs ","ticket_address_1":"60 Chandos Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"60 Chandos Place","cs_id":"989","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"989","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/24","activity_end":"2024-04-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69402","activity_notes":"Various list of jobs Friday 12th Tidy up lose cables on a skirting level, just after you enter the building right hand side picture 3Tidy up lose cables on a stair between ground and 1st floor picture 1Riser cupboard next to flat A tidy up cables and close box picture 2Adjust the front door so it doesnt shut heavily ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 15:46 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 16:53 (jane)<\/b>Engineer to attend on Monday 8th April <\/p>

09\/04\/2024 16:49 (sandra)<\/b>rescheduled for Friday 12th <\/p>

11\/04\/2024 16:28 (iain)<\/b>List of works.<\/p>

11\/04\/2024 16:29 (iain)<\/b>To pick up materials to complete tomorrow.<\/p>

12\/04\/2024 09:14 (iain)<\/b>Tidied wires, eased and adjusted main door<\/p>

12\/04\/2024 09:15 (iain)<\/b>Alan wil need to look at the box with cables in it in the riser, not sure what it is.<\/p>

12\/04\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60024","activity_ticket_id":"56303","ticket_reference":"HDT57388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16167 - Replacement blind and window film","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/04\/24","activity_end":"2024-04-19 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69403","activity_notes":"Replacement blind and window films etc ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 16:41 (jane)<\/b>Blind on order - Anticipated Dispatch Date - 24\/04\/2024 <\/p>

09\/04\/2024 14:05 (jane)<\/b>Privacy film on order - 3 day lead-time Blind on order - Anticipated Dispatch Date - 24\/04\/2024<\/p>

18\/04\/2024 11:53 (sandra)<\/b>privacy film to be fitted, blinds to follow <\/p>

19\/04\/2024 15:40 (travis)<\/b>Attended and replaced mastic in bathroom,blocked out window above door in bedroom.<\/p>

25\/04\/2024 13:38 (sandra)<\/b>access requested for Monday <\/p>

25\/04\/2024 13:42 (sandra)<\/b>confirmed Monday after 11 am <\/p>

29\/04\/2024 15:33 (travis)<\/b>Cleaned glass windows inside and outside,Fitted privacy film to all windows in living room area,Removed and fitted new roller blind on kitchen window.<\/p>

29\/04\/2024 15:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60025","activity_ticket_id":"56304","ticket_reference":"HDT57389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working.","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/04\/24","activity_end":"2024-04-08 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69404","activity_notes":"Washing machine not working.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 09:03 (System)<\/b>Ticket Created<\/p>

08\/04\/2024 09:16 (roy)<\/b>No power to flat. Reset RCDChecked connections to washing machineAll ok<\/p>

09\/04\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60026","activity_ticket_id":"56305","ticket_reference":"HDT57390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into fire alarm","ticket_address_1":"7 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LH","cs_address_1":"7 New Row ","cs_id":"1222","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LH","ticket_client_site":"1222","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/24","activity_end":"2024-04-23 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69405","activity_notes":"Leak into fire alarm","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 09:05 (System)<\/b>Ticket Created<\/p>

08\/04\/2024 09:14 (roy)<\/b>Stain around fire alarm system but above is air B&B but no access.Tried calling and left voice message but no one has called back <\/p>

09\/04\/2024 10:46 (sandra)<\/b>stain around the fire alarm is dry. No access to the above flat. how do you wish us to proceed? - Email Sent<\/b><\/p>

10\/04\/2024 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60027","activity_ticket_id":"56306","ticket_reference":"HDT57391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/04\/24","activity_end":"2024-04-08 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69406","activity_notes":"Boiler not working","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 09:07 (System)<\/b>Ticket Created<\/p>

08\/04\/2024 09:12 (roy)<\/b>Faulty clock.Removed and checked connectios but clock turning off\/on constantly.Needs newTurned on immersion and checked, all ok<\/p>

09\/04\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60028","activity_ticket_id":"56307","ticket_reference":"HDT57392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler showing error F61","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/24","activity_end":"2024-04-08 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69407","activity_notes":"boiler showing error F61keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 09:19 (System)<\/b>Ticket Created<\/p>

08\/04\/2024 09:20 (sandra)<\/b>keys today <\/p>

09\/04\/2024 08:31 (michaelk)<\/b>Attended site to investigate reported boiler problem. Checked the fault history and found f61 logged numerous times. The control pcb was replaced after the gas valve was tested, leaving in full working order. 2hrs labour plus parts, total 335 ex vat.<\/p>

09\/04\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60029","activity_ticket_id":"56308","ticket_reference":"HDT57393","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light not switching on in seating area of GF reception ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/24","activity_end":"2024-04-08 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69408","activity_notes":"light not switching on in seating area of GF reception ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 09:47 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 12:34 (alan)<\/b>Reprogram lighting control unit <\/p>

10\/04\/2024 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60030","activity_ticket_id":"56222","ticket_reference":"HDT57307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16131 - replacement integrated washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/24","activity_end":"2024-04-08 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69409","activity_notes":"replacement integrated washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 16:12 (sandra)<\/b>Booked for Monday 8th <\/p>

08\/04\/2024 16:09 (alan)<\/b>Help Travis <\/p>

08\/04\/2024 16:09 (travis)<\/b>Washer\/dryer removal & fitment.Return visit required to fit integrated door.<\/p>

09\/04\/2024 10:24 (travis)<\/b>Returned and refitted integrated door to suit new machine.<\/p>

09\/04\/2024 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60031","activity_ticket_id":"56309","ticket_reference":"HDT57394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16170 - Replacement mains booster pump","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/24","activity_end":"2024-04-10 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69410","activity_notes":"Replacement mains booster pump ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 20:18 (michaelk)<\/b>Attended site to replace the mains booster pump located in the laundry. Fitted 2 x booster pumps, commissioned and left in full working order. 320 ex vat.<\/p>

11\/04\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60032","activity_ticket_id":"56310","ticket_reference":"HDT57395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Clean machine to replace parts ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"11\/04\/24","activity_end":"2024-04-11 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69411","activity_notes":"Clean machine to replace parts ","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2024 10:11 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 16:47 (sandra)<\/b>chased email for appointment <\/p>

10\/04\/2024 11:18 (sandra)<\/b>clean machine have ordered a new hose and this is expected end of this week or Monday next. They will then arrange to fit.<\/p>

12\/04\/2024 11:13 (sandra)<\/b>extra hose being despatched to office for Lilian to store <\/p>

19\/04\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60033","activity_ticket_id":"56311","ticket_reference":"HDT57396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57391 Follow-Up - replacement heating controller needed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/24","activity_end":"2024-04-10 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69412","activity_notes":"HDT57391 Follow-Up - replacement heating controller needed ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 10:34 (System)<\/b>Ticket Created<\/p>

08\/04\/2024 10:35 (sandra)<\/b>new controller ordered <\/p>

08\/04\/2024 15:23 (sandra)<\/b>a new controller has been ordered and should be here in a couple of days - Email Sent<\/b><\/p>

10\/04\/2024 11:51 (michaelk)<\/b>Attended site to replace the faulty programmer to the heat8ng and hot water system. Completed work, set the programme and left in full working order. 2hrs labour plus parts, total 206.90 ex vat.<\/p>

10\/04\/2024 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60035","activity_ticket_id":"56312","ticket_reference":"HDT57397","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16157 - Supply and install 2 low profile emergency down lighters on ground floor to common parts","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/24","activity_end":"2024-05-10 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69414","activity_notes":"Supply and install 2 low profile emergency down lighters on ground floor to common parts ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:02 (sandra)<\/b>Parts on order - Alan to chase <\/p>

24\/04\/2024 15:33 (sandra)<\/b> booked for 29th <\/p>

07\/05\/2024 11:56 (sandra)<\/b>rescheduled for 10th<\/p>

10\/05\/2024 15:32 (alan)<\/b>Quoted works <\/p>

10\/05\/2024 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60036","activity_ticket_id":"56313","ticket_reference":"HDT57398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main entrance door lock is faulty","ticket_address_1":"39 King Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/24","activity_end":"2024-04-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69415","activity_notes":"main entrance door lock is faultyThe tenant from flat 2 keys were left in the door.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 11:30 (System)<\/b>Ticket Created<\/p>

08\/04\/2024 12:13 (travis)<\/b>Attended and removed lock barrel,cleaned debris from inside lock and lubricated,Refitted and tested with management keys and tenant at number two's keys,all working correctly on completion.<\/p>

09\/04\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60037","activity_ticket_id":"56314","ticket_reference":"HDT57399","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to investigate what the water tank does in 80 long Acre flat 4.","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/24","activity_end":"2024-04-09 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69416","activity_notes":"to investigate what the water tank does in 80 long Acre flat 4.","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2024 14:10 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 12:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60038","activity_ticket_id":"55985","ticket_reference":"HDT57070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/24","activity_end":"2024-04-12 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69417","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2024 16:30 (System)<\/b>Ticket Created<\/p>

06\/03\/2024 16:32 (sandra)<\/b>booked 24th April <\/p>

07\/03\/2024 09:43 (sandra)<\/b>booked with ITC on 2nd April <\/p>

28\/03\/2024 11:55 (sandra)<\/b>11th April - Lilian <\/p>

03\/04\/2024 13:01 (sandra)<\/b>rescheduled for 12th <\/p>

08\/04\/2024 13:34 (alan)<\/b>Electrical inspection <\/p>

12\/04\/2024 13:13 (alan)<\/b>Electrical inspection <\/p>

12\/04\/2024 13:15 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2024 11:04 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60039","activity_ticket_id":"56315","ticket_reference":"HDT57400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with a window ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/24","activity_end":"2024-04-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69418","activity_notes":"issue with a window tenant will give access Tuesday morning ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 16:33 (System)<\/b>Ticket Created<\/p>

08\/04\/2024 16:34 (sandra)<\/b>tenant will give access Tuesday morning <\/p>

09\/04\/2024 08:29 (travis)<\/b>Secondary glazing broken in bedroom.This has already been reported during the ITC ,20\/20 Doors and windows will be required to rewind and fit tension spring.<\/p>

09\/04\/2024 10:04 (sandra)<\/b>emailed twentytwenty for appointment <\/p>

10\/04\/2024 13:57 (sandra)<\/b>provisionally booked for Monday 15th<\/p>

11\/04\/2024 09:41 (sandra)<\/b>confirmed for Monday with tenant <\/p>

15\/04\/2024 09:33 (sandra)<\/b>MONDAY 15TH<\/p>

22\/04\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60040","activity_ticket_id":"56316","ticket_reference":"HDT57401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/24","activity_end":"2024-04-22 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69419","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 09:49 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 10:05 (sandra)<\/b>emailed to confirm dates and times for all Gas certs <\/p>

10\/04\/2024 11:44 (sandra)<\/b>Booked 22nd 11 - 3pm <\/p>

24\/04\/2024 07:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/04\/2024 11:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60041","activity_ticket_id":"56317","ticket_reference":"HDT57402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/24","activity_end":"2024-04-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69420","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 09:51 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 11:45 (sandra)<\/b>booked 22nd 11 - 3pm <\/p>

24\/04\/2024 07:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/04\/2024 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60042","activity_ticket_id":"56318","ticket_reference":"HDT57403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.01","cs_id":"1026","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1026","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/24","activity_end":"2024-04-22 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69421","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 09:53 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 11:45 (sandra)<\/b>booked 22nd 11 - 3pm <\/p>

24\/04\/2024 07:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/04\/2024 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60043","activity_ticket_id":"56319","ticket_reference":"HDT57404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/04\/24","activity_end":"2024-04-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69422","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 09:56 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 11:45 (sandra)<\/b>booked 23rd 11 - 3pm <\/p>

24\/04\/2024 07:29 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/04\/2024 11:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60044","activity_ticket_id":"56320","ticket_reference":"HDT57405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/04\/24","activity_end":"2024-04-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69423","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 09:58 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 11:46 (sandra)<\/b>booked 23rd 11 - 3pm <\/p>

24\/04\/2024 07:29 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/04\/2024 11:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60045","activity_ticket_id":"56315","ticket_reference":"HDT57400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with a window ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"15\/04\/24","activity_end":"2024-04-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69424","activity_notes":"issue with a window ","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2024 16:33 (System)<\/b>Ticket Created<\/p>

08\/04\/2024 16:34 (sandra)<\/b>tenant will give access Tuesday morning <\/p>

09\/04\/2024 08:29 (travis)<\/b>Secondary glazing broken in bedroom.This has already been reported during the ITC ,20\/20 Doors and windows will be required to rewind and fit tension spring.<\/p>

09\/04\/2024 10:04 (sandra)<\/b>emailed twentytwenty for appointment <\/p>

10\/04\/2024 13:57 (sandra)<\/b>provisionally booked for Monday 15th<\/p>

11\/04\/2024 09:41 (sandra)<\/b>confirmed for Monday with tenant <\/p>

15\/04\/2024 09:33 (sandra)<\/b>MONDAY 15TH<\/p>

22\/04\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60046","activity_ticket_id":"56210","ticket_reference":"HDT57295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damage from leak on bathroom window ","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/04\/24","activity_end":"2024-04-11 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69425","activity_notes":"damage from leak on bathroom window with Roy Thursday 3.30pm","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2024 10:25 (System)<\/b>Ticket Created<\/p>

27\/03\/2024 12:05 (sandra)<\/b>requested access <\/p>

28\/03\/2024 16:23 (sandra)<\/b>requested access for Wednesday 3rd.awaiting confirmation <\/p>

02\/04\/2024 11:25 (sandra)<\/b>tenant will be home for access Wednesday 3rd <\/p>

04\/04\/2024 15:49 (roy)<\/b>Leak from window which fols down. Unable to get out from this point but need 2md man as we may be able to get ladder onto flat roof but it is a small window<\/p>

04\/04\/2024 16:10 (sandra)<\/b>Leak from window which folds down. Unable to get out from this point but may be able to get on to the flat roof via a small window with a ladder.Need to return with two men next week to see if there is any access available - Email Sent<\/b><\/p>

09\/04\/2024 10:23 (sandra)<\/b>emailed for 11th at 3.30 pm<\/p>

10\/04\/2024 11:02 (sandra)<\/b>chased access for Thursday <\/p>

11\/04\/2024 14:24 (jane)<\/b>(Ticket Closed)<\/p>

11\/04\/2024 14:28 (roy)<\/b>With Ian and gained access onto the roofRemoved lower window but too dangerous using a ladder to get to the upper window.You can see externally that this window has had repairs done before.The only other way to do it is possiblyfrom within the flat but to cut out hinges and to refithinges so it opens normally.<\/p>

11\/04\/2024 16:31 (iain)<\/b>Investigate leak.<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60047","activity_ticket_id":"56321","ticket_reference":"HDT57406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/24","activity_end":"2024-04-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69426","activity_notes":"Gas compliance testing with PAT19th between 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 10:31 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 11:12 (sandra)<\/b>19th 11 - 3pm <\/p>

22\/04\/2024 20:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

23\/04\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60048","activity_ticket_id":"56322","ticket_reference":"HDT57407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/24","activity_end":"2024-04-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69427","activity_notes":"Gas compliance testing with PAT19th between 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 10:34 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 11:13 (sandra)<\/b>19th between 11 - 3pm <\/p>

22\/04\/2024 20:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

23\/04\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60049","activity_ticket_id":"56323","ticket_reference":"HDT57408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/24","activity_end":"2024-04-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69428","activity_notes":"Gas compliance testing with PATFriday 26th","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 10:48 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 14:14 (sandra)<\/b>9am 26th <\/p>

24\/04\/2024 09:06 (sandra)<\/b>3pm Wednesday with keys but tenant may be at home <\/p>

24\/04\/2024 11:58 (sandra)<\/b>9am on 26th <\/p>

30\/04\/2024 07:01 (michaelk)<\/b>Completed full compliance testing 185<\/p>

30\/04\/2024 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60050","activity_ticket_id":"56324","ticket_reference":"HDT57409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/24","activity_end":"2024-04-30 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69429","activity_notes":"Gas compliance testing with PAT26th at 10am ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 10:50 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 14:15 (sandra)<\/b>26th at 10am <\/p>

01\/05\/2024 06:30 (michaelk)<\/b>Completed full compliance testing 185<\/p>

01\/05\/2024 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60051","activity_ticket_id":"56325","ticket_reference":"HDT57410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/24","activity_end":"2024-04-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69430","activity_notes":"Gas compliance testing with PAT9am key and knock first ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 10:53 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 14:13 (sandra)<\/b>25th keys and knock first <\/p>

25\/04\/2024 19:46 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/04\/2024 08:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60052","activity_ticket_id":"56256","ticket_reference":"HDT57341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To inspect a Door Retainer System at 21 New Row \u00e2\u20ac\u201c this is an office building - For Tuesday 23rd April at 12noon - To be in attendance with fire contractor -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/04\/24","activity_end":"2024-04-24 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69431","activity_notes":"To inspect a Door Retainer System at 21 New Row this is an office building - Provisionally booked for 9am on Tuesday 9th April - To be in attendance with fire contractor ","activity_timesheet":null,"ticket_notes_combined":"

03\/04\/2024 10:05 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 10:26 (travis)<\/b>Attended on time,fire company engineer failed to attend.<\/p>

09\/04\/2024 11:15 (jane)<\/b>To re-book the appointment <\/p>

12\/04\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>

12\/04\/2024 15:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>

19\/04\/2024 11:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 11:43 (jane)<\/b>To inspect a Door Retainer System at 21 New Row this is an office building - For Tuesday 23rd April at 12noon - To be in attendance with fire contractor <\/p>

23\/04\/2024 12:21 (iain)<\/b>Fire door that wouldn't stay open I have reset so it does. All other doors checked, hinges etc.Fire alarm company will order and replace faulty closers.<\/p>

23\/04\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60053","activity_ticket_id":"56326","ticket_reference":"HDT57411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair the dripping tap in the kitchen of the CBRE office?","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/24","activity_end":"2024-04-09 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69432","activity_notes":"repair the dripping tap in the kitchen of the CBRE office?","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 12:16 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 09:51 (michaelk)<\/b>Attended site and fitted 2 x replacement cartridges to kitchen tap. 2hrs labour plus parts, total 129.80ex vat.Note; attempted to install a top hat to the tap, as the tap is leaning slightly. This wasn't achievable, so we were asked to provide a quote to change the tap.<\/p>

10\/04\/2024 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60054","activity_ticket_id":"56327","ticket_reference":"HDT57412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":", please arrange for Dean to apply a coat a paint throughout. It's a small one bed Flat.","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/04\/24","activity_end":"2024-04-10 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69433","activity_notes":", please arrange for Dean to apply a coat a paint throughout. It's a small one bed Flat.pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 12:19 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 10:25 (sandra)<\/b>This is completed asked Dean to close <\/p>

10\/04\/2024 13:06 (dean)<\/b>390.00<\/p>

10\/04\/2024 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60055","activity_ticket_id":"56328","ticket_reference":"HDT57413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We currently have 5 LED lights not working in our living room","ticket_address_1":"Flat 3","ticket_address_2":"25a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1053","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1053","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/04\/24","activity_end":"2024-04-15 14:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69434","activity_notes":"We currently have 5 LED lights not working in our living room","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 12:32 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 12:33 (sandra)<\/b>waiting on access from tenant <\/p>

10\/04\/2024 09:00 (alan)<\/b>Look at faulty lights in kitchen order replacement parts To return Thursday <\/p>

10\/04\/2024 15:55 (sandra)<\/b>Provisionally booked for Thursday 18th <\/p>

16\/04\/2024 09:09 (alan)<\/b>Remove transformer for downlights which were not compatible with LED and install 9 new GU10 lamp holders and LED lamps <\/p>

17\/04\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60056","activity_ticket_id":"56329","ticket_reference":"HDT57414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/04\/24","activity_end":"2024-04-11 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69435","activity_notes":"dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

09\/04\/2024 12:42 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 12:42 (sandra)<\/b>sent for appointment <\/p>

09\/04\/2024 16:43 (sandra)<\/b>Thursday 12 - 6pm <\/p>

09\/04\/2024 16:45 (sandra)<\/b>waiting on Lilian to confirm <\/p>

10\/04\/2024 09:24 (sandra)<\/b>access Thursday 11th with keys <\/p>

11\/04\/2024 14:32 (roy)<\/b>With repair Aid <\/p>

15\/04\/2024 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60057","activity_ticket_id":"55990","ticket_reference":"HDT57075","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"canopy lights and high level spotlights ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/24","activity_end":"2024-04-09 14:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69436","activity_notes":"canopy lights and high level spotlights ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2024 10:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2024 10:31 (sandra)<\/b>Friday to look at spotlight and see what is needed for the tower and canopy lights to be booked in <\/p>

10\/03\/2024 12:10 (alan)<\/b>Refix outside high level light to return to look at canopy lights <\/p>

12\/03\/2024 16:15 (iain)<\/b>Ladder access.<\/p>

12\/03\/2024 19:21 (alan)<\/b>Access driver units for canopy lights found driver unit to be faulty, order replacement <\/p>

13\/03\/2024 10:20 (alan)<\/b>Parts Order 13\/3\/24 Relex due in 10 Working days <\/p>

22\/03\/2024 11:01 (sandra)<\/b>part still on order <\/p>

09\/04\/2024 14:55 (alan)<\/b>Return to site and replace driver unit for outside canopy lights <\/p>

09\/04\/2024 15:05 (travis)<\/b>Footings ladders for Alan.<\/p>

09\/04\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60058","activity_ticket_id":"56330","ticket_reference":"HDT57415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dripping tap in kitchen ","ticket_address_1":"Penthouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/24","activity_end":"2024-04-10 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69437","activity_notes":"Dripping tap in kitchen after 11 am Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 14:59 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 15:50 (sandra)<\/b>from 11am onwards Wednesday <\/p>

10\/04\/2024 20:14 (michaelk)<\/b>Attended site to investigate kitchen tap problem. Both cartridges have been replaced, the tap tightened and reassembled to leave in full working order. The hot sides ceramic handle however could not be sourced and although the tap is working correctly, the tap will need ot be replaced to solve this. I will quote to replace. 2hrs labour plus parts, total 136.80 ex vat.<\/p>

11\/04\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60059","activity_ticket_id":"56331","ticket_reference":"HDT57416","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install trunking on the staircase ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/24","activity_end":"2024-05-03 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69438","activity_notes":"install trunking on the staircase elog books are chasing ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 15:51 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 10:36 (sandra)<\/b>provisionally booked for 17th <\/p>

19\/04\/2024 16:04 (sandra)<\/b>Alan to speak to Randall\/James regarding trunking <\/p>

02\/05\/2024 09:40 (alan)<\/b>Install trunking <\/p>

02\/05\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>

02\/05\/2024 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/05\/2024 14:59 (travis)<\/b>Boxing in works.<\/p>

09\/05\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60060","activity_ticket_id":"56332","ticket_reference":"HDT57417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge door and washer\/dryer ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/24","activity_end":"2024-04-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69439","activity_notes":"fridge door and washer\/dryer collect keys and knock ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 16:07 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 16:43 (sandra)<\/b>9am Wednesday with keys <\/p>

10\/04\/2024 13:46 (roy)<\/b>Washer dryer overloading machine.Removed pile of clothing and left some in drum and is working okSent pictures to office.FridheThick frost at rear of fridge but unit was on maximum.Not sure why it is frosting up.May need repair aid<\/p>

10\/04\/2024 13:46 (roy)<\/b>Washer dryer overloading machine.Removed pile of clothing and left some in drum and is working okSent pictures to office.FridheThick frost at rear of fridge but unit was on maximum.Not sure why it is frosting up.May need repair aid<\/p>

10\/04\/2024 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60061","activity_ticket_id":"56333","ticket_reference":"HDT57418","ticket_client":"2160","client_name":"The Estate Office Shoreditch ","ticket_title":"drainage and leak","ticket_address_1":"32-38 Scrutton Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 4RQ","cs_address_1":"32-38 Scrutton Street","cs_id":"2960","cs_address_2":"","cs_town":"London","cs_postcode":"EC2A 4RQ","ticket_client_site":"2960","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/24","activity_end":"2024-04-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69440","activity_notes":"drainage and leak: THIS IS A NEW CLIENT - booked at 8am for Thursday 11th However, there is a drainage smell in the WCS so would someone be able to flush some chemical and disinfect down the local pipework if possible please.Secondary to this the reports of leak look like an inactive stain. If its not wet could you attend and quote to redecorate please?please take pictures check if it is dry and send to office You can park in the car park towards the rear access the main building via the fire escape (to the left of the ground floor unit Everlaw) code is 1982X.The WCs are on the other side of the building so they have to go up the stairs and through the second floor, past some studios and the rear staircase is where all the WCs are.Call Myles if there are any problems 07442118974","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 16:12 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 16:42 (sandra)<\/b>provisionally booked for Thursday morning <\/p>

10\/04\/2024 11:42 (sandra)<\/b>confirmed Thursday 8a m on 11th You can park in the car park towards the rear if someone is driving, access the main building via the fire escape (to the left of the ground floor unit Everlaw) code is 1982X.<\/p>

11\/04\/2024 14:31 (roy)<\/b>Used disinfectant and removed one urinal trap.This is partially blocked. Cleaned out trap but other traps need removing and pipe needs descaling as well.Urinals are not flushing which is causing smell and blockages.Quote required <\/p>

11\/04\/2024 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60062","activity_ticket_id":"56329","ticket_reference":"HDT57414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/24","activity_end":"2024-04-11 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69441","activity_notes":"access for repair aid please get keys 12 - 4pm Thursday ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 12:42 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 12:42 (sandra)<\/b>sent for appointment <\/p>

09\/04\/2024 16:43 (sandra)<\/b>Thursday 12 - 6pm <\/p>

09\/04\/2024 16:45 (sandra)<\/b>waiting on Lilian to confirm <\/p>

10\/04\/2024 09:24 (sandra)<\/b>access Thursday 11th with keys <\/p>

11\/04\/2024 14:32 (roy)<\/b>With repair Aid <\/p>

15\/04\/2024 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60063","activity_ticket_id":"56334","ticket_reference":"HDT57419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/24","activity_end":"2024-04-10 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69442","activity_notes":"Boiler not working","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 09:32 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 09:59 (roy)<\/b>No power to the boiler.Found fault with the neutral in the switch spurAll ok<\/p>

10\/04\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60064","activity_ticket_id":"56335","ticket_reference":"HDT57420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The shower keeps turning off after a few minutes, then keeps turning back on and off every two minutes or so.","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/24","activity_end":"2024-04-10 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69443","activity_notes":"The shower keeps turning off after a few minutes, then keeps turning back on and off every two minutes or so.quote if replacement is needed WITH KEYS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 09:42 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 09:43 (sandra)<\/b>WITH KEYS TODAY <\/p>

10\/04\/2024 20:09 (michaelk)<\/b>Attended the site today to test the reported issue with the electric shower. The shower was run with no fault found, however the shower head has been modified. The shower head is a filter\/water saving handset, which isn't compatible with this electric shower. This could be the cause of the overheating problem and should be removed. 1hr labour 55<\/p>

11\/04\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2024 10:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/04\/2024 07:12 (michaelk)<\/b>Attended site to investigate reported of shower turning off. The shower ran consistently when I was there, therfore I will quote to replace the shower as scale build up is the probable cause. 1hr labour 55<\/p>

23\/04\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60065","activity_ticket_id":"55972","ticket_reference":"HDT57057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/04\/24","activity_end":"2024-04-15 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69444","activity_notes":"Inter-tenancy checks - booked for Monday 15thPlease arrange for Dean to apply a coat of paint throughout the 1 bedroom Flat .New tenant is due on the 18th. All works to be completed by the 17th.","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:51 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>booked for 1st April with keys <\/p>

07\/03\/2024 09:44 (sandra)<\/b>rescheduled by client 2nd April with keys <\/p>

25\/03\/2024 10:15 (sandra)<\/b>no date as yet for new tenant <\/p>

26\/03\/2024 15:53 (sandra)<\/b>the tenant is staying till end of Apr.<\/p>

28\/03\/2024 11:55 (sandra)<\/b>11th April - Lilian <\/p>

03\/04\/2024 13:04 (sandra)<\/b>rescheduled for 12th<\/p>

10\/04\/2024 10:19 (sandra)<\/b>Dean booked for Monday 15th <\/p>

12\/04\/2024 16:13 (iain)<\/b>ITC's.<\/p>

15\/04\/2024 10:14 (dean)<\/b>480.00<\/p>

16\/04\/2024 10:53 (michaelk)<\/b>Completed heating system check. 1hr labour 55<\/p>

16\/04\/2024 13:23 (iain)<\/b>ITC's.<\/p>

17\/04\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:03 (iain)<\/b>ITC's.. Refitted strip to wardrobe doors.<\/p>

24\/04\/2024 13:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2024 14:52 (sandra)<\/b>Friday after 12 with keys but tenant may be home <\/p>

26\/04\/2024 16:05 (iain)<\/b>ITC's. Replace mastic to 2 bathrooms.<\/p>

26\/04\/2024 16:06 (iain)<\/b>To return for rad pipe covers, door strip and plinth.<\/p>

29\/04\/2024 09:20 (dean)<\/b>260.00<\/p>

08\/05\/2024 16:12 (iain)<\/b>ITC'S. Intrumiscent strip and measure for replacement kitchen plinth.<\/p>

16\/05\/2024 16:31 (iain)<\/b>Supplied and fitted new kitchen plinth.<\/p>

16\/05\/2024 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60066","activity_ticket_id":"56336","ticket_reference":"HDT57421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16173 - Rubbish clearance ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/24","activity_end":"2024-04-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69445","activity_notes":"Rubbish clearance ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 10:24 (sandra)<\/b>email sent to MR. Travis put on activity but not sent until confirmed by MR.<\/p>

10\/04\/2024 11:15 (sandra)<\/b>MR is dealing with this one <\/p>

12\/04\/2024 16:14 (iain)<\/b>Clearance.<\/p>

15\/04\/2024 15:35 (iain)<\/b>Clearance.<\/p>

15\/04\/2024 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60067","activity_ticket_id":"56337","ticket_reference":"HDT57422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16174 - Electrical remedial works ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/04\/24","activity_end":"2024-04-16 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69446","activity_notes":"Electrical remedial works new tenant due in on 22nd April booked for Tuesday 16th","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:04 (sandra)<\/b>provisionally booked for 16th <\/p>

16\/04\/2024 12:41 (sandra)<\/b>still vacant <\/p>

16\/04\/2024 15:05 (alan)<\/b>Quoted works <\/p>

17\/04\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60068","activity_ticket_id":"56338","ticket_reference":"HDT57423","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16166 - 6th floor common parts ceiling redecoration ","ticket_address_1":"143 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AD","cs_address_1":"143 Long Acre ","cs_id":"2040","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/04\/24","activity_end":"2024-04-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69447","activity_notes":"6th floor common parts ceiling redecoration ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 10:54 (sandra)<\/b>out of hours work. Waiting on date from DS<\/p>

10\/04\/2024 17:00 (sandra)<\/b>booked for 15th at 7am - provisionally<\/p>

22\/04\/2024 08:58 (dean)<\/b>310.00<\/p>

22\/04\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60069","activity_ticket_id":"56339","ticket_reference":"HDT57424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds in the living room are broken","ticket_address_1":"Flat 1, 25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1, 25a Catherine Street ","cs_id":"2886","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2886","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/04\/24","activity_end":"2024-04-19 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69448","activity_notes":"blinds in the living room are broken - with tenant FRIDAY FRIDAY - TAKE MEASUREMENTS AND QUOTE FOR REPLACEMENT IF NEEDED between 8 - 12 with tenant ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 15:16 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 15:17 (sandra)<\/b>waiting on access from tenant <\/p>

15\/04\/2024 14:17 (sandra)<\/b>chased for access <\/p>

15\/04\/2024 15:12 (sandra)<\/b>Booked for Friday 19th <\/p>

19\/04\/2024 10:44 (iain)<\/b>Measurements taken for replacement blinds.<\/p>

19\/04\/2024 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60070","activity_ticket_id":"56340","ticket_reference":"HDT57425","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16176 - Reglaze window","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"08\/05\/24","activity_end":"2024-05-08 16:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69449","activity_notes":"Reglaze window ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 09:22 (jane)<\/b>Requested access for re-glazing on Tuesday 16th April <\/p>

22\/04\/2024 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60071","activity_ticket_id":"56341","ticket_reference":"HDT57426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16178 - Replacement blinds ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/24","activity_end":"2024-05-24 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69450","activity_notes":"Replacement blinds 30th 8am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 09:45 (jane)<\/b>Blinds on order - Anticipated Dispatch Date - 17\/04\/2024 <\/p>

24\/04\/2024 12:13 (sandra)<\/b>dispatch date now 24\/4<\/p>

25\/04\/2024 13:40 (sandra)<\/b>requested access for Tuesday 30th<\/p>

30\/04\/2024 09:10 (travis)<\/b>Attended with blinds marked with above address on outer protective cardboard tube,Once opened I realized that there was only two blinds and both not for this property.This property requires x4 blinds two of which are blackout blinds.<\/p>

30\/04\/2024 10:34 (jane)<\/b>Further blinds on order <\/p>

21\/05\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60072","activity_ticket_id":"56342","ticket_reference":"HDT57427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose light box ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/24","activity_end":"2024-04-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69451","activity_notes":"to secure the loose push light box on the 1st floor landing.Whilst you are there, please check that all the light box are secured.Please enter with keys.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:44 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 16:45 (sandra)<\/b>keys <\/p>

11\/04\/2024 15:00 (alan)<\/b>Look at loose switch, found switch to be broken. Order replacement switch <\/p>

18\/04\/2024 15:13 (alan)<\/b>Return to site and replace broken time delay light switch on staircase <\/p>

18\/04\/2024 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60073","activity_ticket_id":"56343","ticket_reference":"HDT57428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 1","ticket_address_2":"27a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"2961","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"2961","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/24","activity_end":"2024-05-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69452","activity_notes":"list of worksUSE KEYS FOR TODAY 1. The door latch on the freezer compartment in the fridge is broken. se","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:47 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 16:48 (sandra)<\/b>booked for 16th as advised by client <\/p>

11\/04\/2024 09:33 (sandra)<\/b>Tenant for access <\/p>

16\/04\/2024 11:43 (travis)<\/b>Removed a few small items left by previous tenant.Reset the oven timer to prevent alarms activating.Shower head would require a plumber to replace also tenant says problems with toilet not always flushing correctly,Will send details for new freezer compartment door,Also is it possible for someone to test the TV\/coaxial socket due to no signal being received.<\/p>

18\/04\/2024 14:19 (sandra)<\/b>emailed for access Friday <\/p>

22\/04\/2024 20:45 (michaelk)<\/b>Attended site to investigate plumbing issues. A quote to replace the toilet syphon and push button is to be forwarded. The shower head is stable. 2hrs labour 105<\/p>

23\/04\/2024 09:11 (jane)<\/b>Attended site to investigate plumbing issues. A quote to replace the toilet syphon and push button is to be forwarded - Email Sent<\/b><\/p>

23\/04\/2024 14:41 (jane)<\/b>Freezer compartment on order - 5 day lead-time <\/p>

26\/04\/2024 10:04 (sandra)<\/b>waiting on freezer compartment door to be delivered. due 1st May - Email Sent<\/b><\/p>

07\/05\/2024 11:21 (sandra)<\/b>Jane chasing delivery<\/p>

09\/05\/2024 11:20 (sandra)<\/b>Being sent out again was returned to sender as address was unclear <\/p>

09\/05\/2024 16:53 (sandra)<\/b>emailed for access Monday 13th and part is in reception <\/p>

13\/05\/2024 09:18 (sandra)<\/b>access today with keys <\/p>

13\/05\/2024 11:03 (travis)<\/b>Attended and replaced under counter fridge, freezer door.<\/p>

13\/05\/2024 11:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60074","activity_ticket_id":"56344","ticket_reference":"HDT57429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TA","cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/04\/24","activity_end":"2024-04-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69453","activity_notes":"List of works FRIDAY WITH TENANT AFTER 1PM Refrigerator door is not closing correctly, and the temperature fluctuates frequently.Shower head has been randomly leaking.Jammed window that I cannot open It is the window directly to the left as you enter the living room\/kitchen.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:50 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 16:50 (sandra)<\/b>waiting on access from tenant <\/p>

11\/04\/2024 09:25 (sandra)<\/b>I will ask Reddan to attend tomorrow after 13:00 hrs.(Friday)<\/p>

12\/04\/2024 14:43 (travis)<\/b>Overhauled sash window,all working as it should now,Replaced shower head and hose,Found fridge to have broken hinges,Faulty magnetic strip around door and a frozen solid ice box,due to a faulty thermostat,the fridge is old and in my opinion would need replacement.<\/p>

12\/04\/2024 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60075","activity_ticket_id":"56345","ticket_reference":"HDT57430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/04\/24","activity_end":"2024-04-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69454","activity_notes":"list of works 11th with keys The kitchen sink seems to have come loose. One of the bathroom sinks is also close to being blocked, so it would be good if they could fix that at the same time.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:54 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 16:55 (sandra)<\/b>waiting on access <\/p>

11\/04\/2024 09:48 (sandra)<\/b>BOOKED FOR 11TH APRIL WITH KEYS. <\/p>

11\/04\/2024 16:30 (iain)<\/b>To clear bathroom basin pipework and flush through.Refitted and worktop sink.<\/p>

11\/04\/2024 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60076","activity_ticket_id":"56346","ticket_reference":"HDT57431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check lights on GF ceiling ","ticket_address_1":"Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/24","activity_end":"2024-04-11 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69455","activity_notes":"check lights on GF ceiling Three lights are out. Could we have the lights bulbs which could add more brightness to the area? picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:56 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 15:17 (alan)<\/b>Replace all 8 lamps to light in ground floor common parts for brighter lamps and replace 1 broken GU10 lamp holder <\/p>

11\/04\/2024 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60077","activity_ticket_id":"56347","ticket_reference":"HDT57432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"install door closer to Flat 1, 2 & 3 kitchen door. Please check that all kitchen doors are fire rated.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/24","activity_end":"2024-04-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69456","activity_notes":"install door closer to Flat 1, 2 & 3 kitchen door. Please check that all kitchen doors are fire rated.Please can be done by Monday 15th. with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 09:18 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 09:20 (sandra)<\/b>booked for Monday 15th by tenant with keys <\/p>

15\/04\/2024 10:03 (travis)<\/b>Attended all three properties and all kitchen doors are fire rated with seals and all have working perko closers in the hinge jam.<\/p>

15\/04\/2024 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60078","activity_ticket_id":"56348","ticket_reference":"HDT57433","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16171 - Full redecoration ","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/04\/24","activity_end":"2024-04-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69457","activity_notes":"Full redecoration ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 09:31 (jane)<\/b>The tenants have asked could some or all the work be done in occupied office, or if not they said they could request working from home on a Thursday\/Friday. -To be invoiced direct to Elman wall <\/p>

12\/04\/2024 15:56 (jane)<\/b>Have sent a Pro-Forma to Elman Wall for 3690.00 plus VAT <\/p>

15\/04\/2024 13:11 (jane)<\/b>Programmed in for Thursday\/Friday and Saturday this week 18th, 19th and 20th <\/p>

06\/05\/2024 20:15 (dean)<\/b>Done 5380.00<\/p>

07\/05\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60079","activity_ticket_id":"56349","ticket_reference":"HDT57434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace 2 lightbulbs","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/04\/24","activity_end":"2024-04-12 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69458","activity_notes":"replace 2 lightbulbspicture sent separately keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 09:35 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 09:36 (sandra)<\/b>waiting on access details for today <\/p>

12\/04\/2024 10:33 (sandra)<\/b>booked for Friday <\/p>

12\/04\/2024 13:20 (alan)<\/b>Replace 2 blown lamps and 1 broken lamp holder Investigate lights in flat flickering, faulty found to be where lamp have been replaced for LED (as halogen lamps are now obsolete) the transformer have not been replaced for LED driver units and current transformers can not dim LED Temporary remove dimmer switch and quote for replacement driver units<\/p>

12\/04\/2024 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60080","activity_ticket_id":"56350","ticket_reference":"HDT57435","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"We have two signs to be put up in the car park \u00e2\u20ac\u201c one is for Space 16 and the other is for Space 8 please. Kira the porter has the signs on site.","ticket_address_1":"40-41 Wimpole Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1G 8AB","cs_address_1":"40-41 Wimpole Street ","cs_id":"158","cs_address_2":"","cs_town":"London","cs_postcode":"W1G 8AB","ticket_client_site":"158","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/04\/24","activity_end":"2024-04-12 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69459","activity_notes":"We have two signs to be put up in the car park one is for Space 16 and the other is for Space 8 please. Kira the porter has the signs on site.","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 09:52 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 09:52 (sandra)<\/b>date needed to fit the new signs<\/p>

11\/04\/2024 10:30 (sandra)<\/b>waiting on access for Friday <\/p>

11\/04\/2024 11:20 (sandra)<\/b>booked for 11th - confirmed <\/p>

12\/04\/2024 12:51 (iain)<\/b>Car park signage.<\/p>

12\/04\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60081","activity_ticket_id":"56351","ticket_reference":"HDT57436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Gas compliance testing with PAT ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/24","activity_end":"2024-04-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69460","activity_notes":"Full Gas compliance testing with PAT ","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2024 11:05 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:47 (sandra)<\/b>provisionally booked for 18th<\/p>

24\/04\/2024 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60082","activity_ticket_id":"56352","ticket_reference":"HDT57437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/24","activity_end":"2024-04-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69461","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2024 11:08 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:47 (sandra)<\/b>provisionally booked for 18th <\/p>

24\/04\/2024 10:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60083","activity_ticket_id":"56353","ticket_reference":"HDT57438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/24","activity_end":"2024-04-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69462","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 11:10 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:48 (sandra)<\/b>provisionally booked for 18th <\/p>

18\/04\/2024 17:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/04\/2024 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60084","activity_ticket_id":"56354","ticket_reference":"HDT57439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 6 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/04\/24","activity_end":"2024-04-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69463","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 11:11 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:48 (sandra)<\/b>provisionally booked for 23rd<\/p>

24\/04\/2024 07:28 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/04\/2024 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60085","activity_ticket_id":"56355","ticket_reference":"HDT57440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/04\/24","activity_end":"2024-04-23 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69464","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 11:38 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:48 (sandra)<\/b>provisionally booked for 23rd <\/p>

24\/04\/2024 07:28 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/04\/2024 11:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60086","activity_ticket_id":"56356","ticket_reference":"HDT57441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/24","activity_end":"2024-04-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69465","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 11:40 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:49 (sandra)<\/b>provisionally booked for 24th <\/p>

24\/04\/2024 12:34 (sandra)<\/b>with keys <\/p>

25\/04\/2024 07:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/04\/2024 10:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60087","activity_ticket_id":"56357","ticket_reference":"HDT57442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/24","activity_end":"2024-04-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69466","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 11:42 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:49 (sandra)<\/b>provisionally booked for 24th <\/p>

25\/04\/2024 07:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/04\/2024 10:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60088","activity_ticket_id":"56358","ticket_reference":"HDT57443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/24","activity_end":"2024-04-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69467","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 11:44 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:49 (sandra)<\/b>provisionally booked for 24th <\/p>

25\/04\/2024 07:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/04\/2024 10:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60089","activity_ticket_id":"56301","ticket_reference":"HDT57386","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate what the water tank does in Flat 4, 80 Long Acre - Access is required to all flats ","ticket_address_1":"Flat 4","ticket_address_2":"80 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"Flat 4","cs_id":"2219","cs_address_2":"80 Long Acre ","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2219","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/24","activity_end":"2024-04-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69468","activity_notes":"To investigate what the water tank does in Flat 4, 80 Long Acre - Access is required to all flats ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 15:34 (System)<\/b>Ticket Created<\/p>

05\/04\/2024 15:35 (jane)<\/b>Access is required to all flats <\/p>

10\/04\/2024 14:51 (sandra)<\/b>emailed Randall to book in for Wednesday 17th<\/p>

11\/04\/2024 12:09 (sandra)<\/b>Provisionally booked for 25th by Randall who will confirm once he has access to Flat 4.This is at 11 am <\/p>

12\/04\/2024 10:11 (sandra)<\/b>confirmed for 25th at 11am<\/p>

25\/04\/2024 19:50 (michaelk)<\/b>Attended site to investigate storage tank and the tanks usage. Confirmed results and informed the office that the tank feeds no flats. 3hrs labour 155<\/p>

25\/04\/2024 20:34 (roy)<\/b>Investigated tanks as requested.Report to follow<\/p>

26\/04\/2024 08:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60090","activity_ticket_id":"56359","ticket_reference":"HDT57444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is leaking ","ticket_address_1":"Flat 2","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/24","activity_end":"2024-04-11 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69469","activity_notes":"boiler is leakingtenant is home for access ","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2024 12:41 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 12:50 (sandra)<\/b>today - tenant home for access <\/p>

11\/04\/2024 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60091","activity_ticket_id":"56360","ticket_reference":"HDT57445","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16179 - Replacement cooker ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/24","activity_end":"2024-05-02 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69470","activity_notes":"Replacement cooker booked for 2 May Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 14:43 (sandra)<\/b>MK to order hob <\/p>

24\/04\/2024 12:37 (sandra)<\/b>provisionally booked for Thursday 2nd<\/p>

26\/04\/2024 10:12 (sandra)<\/b>sue is getting access for 2nd May <\/p>

29\/04\/2024 11:54 (sandra)<\/b>booked for 2nd May with keys <\/p>

02\/05\/2024 19:47 (michaelk)<\/b>Attended site to remove and replace, defective gas cooker as per quote. Completed work, commissioned and left in full working order. 690 ex vat.<\/p>

03\/05\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60092","activity_ticket_id":"56342","ticket_reference":"HDT57427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose light box ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/24","activity_end":"2024-05-08 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69471","activity_notes":"Look at loose switch, found switch to be broken. Order replacement switch","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2024 16:44 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 16:45 (sandra)<\/b>keys <\/p>

11\/04\/2024 15:00 (alan)<\/b>Look at loose switch, found switch to be broken. Order replacement switch <\/p>

18\/04\/2024 15:13 (alan)<\/b>Return to site and replace broken time delay light switch on staircase <\/p>

18\/04\/2024 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60093","activity_ticket_id":"56361","ticket_reference":"HDT57446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wood under sink and parts of kitchen have fallen off Toilet has no water in it.","ticket_address_1":"Flat 5 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 5 Exeter Mansions","cs_id":"2010","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2010","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/04\/24","activity_end":"2024-04-16 15:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69472","activity_notes":"wood under sink and parts of kitchen have fallen off Toilet has no water in it.confirmed for Monday after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 16:39 (System)<\/b>Ticket Created<\/p>

11\/04\/2024 16:40 (sandra)<\/b>waiting on access from Lilian <\/p>

12\/04\/2024 14:21 (sandra)<\/b>Monday after 11 am <\/p>

16\/04\/2024 12:09 (sandra)<\/b>attending Tuesday<\/p>

16\/04\/2024 13:13 (iain)<\/b>Cut out plinth for dishwasher door.Rehung gas meter cupboard door.Replaced syphon.<\/p>

17\/04\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60094","activity_ticket_id":"56362","ticket_reference":"HDT57447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16183 - Replacement kitchen mixer tap ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/24","activity_end":"2024-05-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69473","activity_notes":"Replacement kitchen mixer tap Booked for Tuesday 14th at 9am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2024 16:41 (sandra)<\/b>MK to order <\/p>

23\/04\/2024 10:26 (sandra)<\/b>provisionally booked for Thursday 2nd May <\/p>

25\/04\/2024 14:15 (sandra)<\/b>Thursday 2nd 2pm <\/p>

26\/04\/2024 09:00 (sandra)<\/b>booked for 14th at tenants request <\/p>

01\/05\/2024 09:31 (sandra)<\/b>booked for 14th May <\/p>

07\/05\/2024 11:24 (sandra)<\/b>9am <\/p>

16\/05\/2024 07:04 (michaelk)<\/b>Completed kitchen tap installation. 3hrs labour plus parts, total 297.10 ex vat.<\/p>

16\/05\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60095","activity_ticket_id":"56363","ticket_reference":"HDT57448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/24","activity_end":"2024-05-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69474","activity_notes":"list of works kitchen tap is looseBoiler not working no hot water in the kitchen sinkcan you take a picture of the broken extractor for Alan please AFTER 1PM TODAY WITH TENANT ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 09:08 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 09:09 (sandra)<\/b>AFTER 1PM TODAY <\/p>

16\/04\/2024 10:47 (michaelk)<\/b>Attended site to investigate reported issues. The kitchen tap has been tightened back into the correct position. The water heater will be quoted for replacement as this is scaled. I have collected the extract vent details at the same time. 2hrs labour 105<\/p>

23\/04\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60096","activity_ticket_id":"56363","ticket_reference":"HDT57448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/24","activity_end":"2024-04-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69475","activity_notes":"list of works kitchen tap is looseBoiler not working no hot water in the kitchen sinkcan you take a picture of the broken extractor for Alan please AFTER 1PM TODAY WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 09:08 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 09:09 (sandra)<\/b>AFTER 1PM TODAY <\/p>

16\/04\/2024 10:47 (michaelk)<\/b>Attended site to investigate reported issues. The kitchen tap has been tightened back into the correct position. The water heater will be quoted for replacement as this is scaled. I have collected the extract vent details at the same time. 2hrs labour 105<\/p>

23\/04\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60097","activity_ticket_id":"56364","ticket_reference":"HDT57449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/24","activity_end":"2024-04-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69476","activity_notes":"Gas compliance testing with PAT","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 09:24 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 15:30 (sandra)<\/b>no access. Lilian to reschedule <\/p>

12\/04\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>

25\/04\/2024 09:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2024 09:13 (sandra)<\/b>Lilian to rebook for 2May<\/p>

25\/04\/2024 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60098","activity_ticket_id":"56365","ticket_reference":"HDT57450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/24","activity_end":"2024-04-12 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69477","activity_notes":"Gas compliance testing with PAT","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 09:27 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60099","activity_ticket_id":"56366","ticket_reference":"HDT57451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/24","activity_end":"2024-04-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69478","activity_notes":"Gas compliance testing with PAT","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 09:30 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60100","activity_ticket_id":"56365","ticket_reference":"HDT57450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/24","activity_end":"2024-04-12 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69479","activity_notes":"Gas compliance testing with PAT","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 09:27 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60101","activity_ticket_id":"56367","ticket_reference":"HDT57452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat needs to be fixed ","ticket_address_1":"1st Floor office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"1st Floor office ","cs_id":"2919","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2919","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/04\/24","activity_end":"2024-04-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69480","activity_notes":"toilet seat needs to be fixed toilet roll holder needs fixing both in far right end toilet The access is through office demise 1st floor office tenant name is Essenta or the black door next to 79 St Martins Lane keys available at central cross.","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 09:43 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 10:08 (travis)<\/b>Attended and taken details of parts needed,New toilet seat hinges on order <\/p>

16\/04\/2024 13:48 (travis)<\/b>Fitted new brackets to toilet seat for a positive fit,Refitted toilet roll holder to wall using new grub screws.<\/p>

17\/04\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60102","activity_ticket_id":"56368","ticket_reference":"HDT57453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light not working in the bathroom ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/04\/24","activity_end":"2024-04-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69481","activity_notes":"light not working in the bathroom ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 10:26 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 10:26 (sandra)<\/b>waiting on access <\/p>

12\/04\/2024 10:30 (sandra)<\/b>provisionally booked for Monday 15th. Waiting on confirmation <\/p>

12\/04\/2024 16:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60103","activity_ticket_id":"56369","ticket_reference":"HDT57454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/04\/24","activity_end":"2024-04-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69482","activity_notes":"no hot water ease knock before entering the flat and use code 102030*. ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 11:28 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 11:29 (sandra)<\/b>waiting on access <\/p>

12\/04\/2024 15:52 (sandra)<\/b>attended <\/p>

12\/04\/2024 15:56 (sandra)<\/b>the manifold needs a part. a quote will be sent to replace. We have left it running but it may cut out again. - Email Sent<\/b><\/p>

16\/04\/2024 10:44 (michaelk)<\/b>Attended site to investigate hot water issue. Found the system out on low pressure which was re-pressurised. Investigated manifold and found leak marks around some of the manifold connections. I would recommend replacing these connections. Left the system operational. 2hrs labour 105<\/p>

17\/04\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>

19\/04\/2024 11:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 11:19 (sandra)<\/b>go ahead to replaced the parts need it.Best RegardsHoho Garcia <\/p>

24\/04\/2024 09:48 (sandra)<\/b>provisionally booked for 30th <\/p>

01\/05\/2024 09:43 (sandra)<\/b>Please call Saliha before arrival and she will provide the code to access.07860557134<\/p>

01\/05\/2024 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60104","activity_ticket_id":"56370","ticket_reference":"HDT57455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"chipped shower tray and fridge not working ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/05\/24","activity_end":"2024-05-08 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69483","activity_notes":"chipped shower tray and fridge not working ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 11:35 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 14:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60105","activity_ticket_id":"56265","ticket_reference":"HDT57350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is leaking in the store room ","ticket_address_1":"Flat 2","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/24","activity_end":"2024-04-29 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69484","activity_notes":"boiler is leaking in the store room booked with keys for Monday 29th ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 12:03 (System)<\/b>Ticket Created<\/p>

04\/04\/2024 06:18 (michaelk)<\/b>Attended site to investigate reported leak from storage cupboard. The cause of the leak was a corroded expansion vessel fitted to the hot water system. The vessel was sourced, replaced and the boiler was reinstated. There was an additional fault, possibly caused by the water leak, which has led us to ordeed a pcb. In the meantime I have manually powered up the hot water element to allow hot water, however the heating will not be able use. 3hrs labour plus parts, total 243.80 ex vat.Note; I have mopped up all the water, however the cupboard is full of storage materials which really need to be removed and cleaned out properly. <\/p>

04\/04\/2024 09:43 (jane)<\/b>Attended site to investigate reported leak from storage cupboard. The cause of the leak was a corroded expansion vessel fitted to the hot water system. The vessel was sourced, replaced and the boiler was reinstated. There was an additional fault, possibly caused by the water leak, which has led us to order a pcb. In the meantime we have manually powered up the hot water element to allow hot water, however the heating will not be able use. Note; We have mopped up all the water, however the cupboard is full of storage materials which really need to be removed and cleaned out properly. - Email Sent<\/b><\/p>

10\/04\/2024 09:56 (michaelk)<\/b>Attended site to replace the faulty circuit board and to reinstate the heating. The job was completed and the boiler has been left in full working order. 2hrs labour plus part, total 363.84 ex vat.<\/p>

10\/04\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>

12\/04\/2024 14:03 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2024 15:57 (sandra)<\/b>needs a part but Mike has left it working and they should have hot water in a couple of hours. - Email Sent<\/b><\/p>

16\/04\/2024 10:42 (michaelk)<\/b>Attended site to investigate reported hot water fault. The recent pcb repair was ok, along with the heating. Investigated hot water controls and found that the zone valve wasn't driving, a replacement has been ordered. I have manually opened the valve whilst waiting for parts. 2hrs labour 105<\/p>

17\/04\/2024 09:18 (jane)<\/b>Attended site to investigate reported hot water fault. The recent pcb repair was ok, along with the heating. Investigated hot water controls and found that the zone valve wasn't driving, a replacement has been ordered. We have manually opened the valve whilst waiting for parts - Email Sent<\/b><\/p>

23\/04\/2024 10:23 (sandra)<\/b>provisionally booked for Monday 29th<\/p>

24\/04\/2024 10:09 (sandra)<\/b>confirmed with keys <\/p>

30\/04\/2024 07:03 (michaelk)<\/b>Attended site to replace the faulty hws zone valve. Drained down the boiler, replaced zone valve and actuator and re-filled. Completed venting and tested operation of controls, leaving in full working order. 3hrs labour plus parts, total 240.71 ex vat.<\/p>

30\/04\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60106","activity_ticket_id":"56371","ticket_reference":"HDT57456","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16190 - Repairs to lighting ","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/24","activity_end":"2024-05-08 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69485","activity_notes":"Repairs to lighting Wednesday 8th May with keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 09:24 (sandra)<\/b>emailed for access on Thursday 2nd <\/p>

01\/05\/2024 12:15 (sandra)<\/b>chased access <\/p>

01\/05\/2024 16:24 (sandra)<\/b>emailed for access to be confirmed for Thursday <\/p>

02\/05\/2024 11:41 (sandra)<\/b>no access given <\/p>

02\/05\/2024 12:57 (sandra)<\/b>rescheduled for 8th Wednesday awaiting confirmation <\/p>

03\/05\/2024 11:53 (sandra)<\/b>confirmed with keys for Wednesday 8th <\/p>

09\/05\/2024 10:29 (alan)<\/b>Quoted works <\/p>

09\/05\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60107","activity_ticket_id":"56372","ticket_reference":"HDT57457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"change the battery in the smoke alarm ","ticket_address_1":"Flat 1","ticket_address_2":"49 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TE","cs_address_1":"Flat 1","cs_id":"1220","cs_address_2":"49 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TE","ticket_client_site":"1220","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/24","activity_end":"2024-04-16 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69486","activity_notes":"change the battery in the smoke alarm collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 15:41 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 15:42 (sandra)<\/b>provisionally booked for Tuesday PM <\/p>

16\/04\/2024 09:36 (sandra)<\/b>keys for access Tuesday <\/p>

18\/04\/2024 06:54 (michaelk)<\/b>Collected keys and attended site to investigate smoke alarm. Identified the alarm requiring a battery, collected a replacement 9v battery and fitted. Tested operation and left in full working order. 2hrs labour plus parts, total 112.99 ex vat.<\/p>

18\/04\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60108","activity_ticket_id":"56373","ticket_reference":"HDT57458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/04\/24","activity_end":"2024-04-16 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69487","activity_notes":"Burning smell from duct outside of the windowsCracked glass on left side sash window in bedroom.Fix running water in toilet.before 12 today ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 15:43 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 15:44 (sandra)<\/b>provisionally booked for Tuesday PM <\/p>

16\/04\/2024 09:34 (sandra)<\/b>Tenant will provide access 10:00 to 12:00 on 16.4.2024 <\/p>

16\/04\/2024 10:48 (sandra)<\/b>rescheduled with extra works for Wednesday awaiting confirmation of access <\/p>

16\/04\/2024 12:10 (sandra)<\/b>Iain attending today Tuesday <\/p>

16\/04\/2024 13:16 (iain)<\/b>Smell from ducting.Toilet overflowing.Cracked window.<\/p>

16\/04\/2024 13:17 (iain)<\/b>Details to be passed to office.<\/p>

18\/04\/2024 07:03 (michaelk)<\/b>Collected keys and attended site to investigate toilet syphon. The syphon was removed, cleaned and re-assembled. The ball valve was removed, cleaned and re-assembled. Both parts were then tested and were running in full working order. Details for both part have been taken should they be required. 2hrs labour 105<\/p>

18\/04\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60109","activity_ticket_id":"56374","ticket_reference":"HDT57459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace cover to smoke head ","ticket_address_1":"Flat 3","ticket_address_2":"18 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2LZ","cs_address_1":"Flat 3","cs_id":"37","cs_address_2":"18 Charlotte Street","cs_town":"London","cs_postcode":"W1T 2LZ","ticket_client_site":"37","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/24","activity_end":"2024-04-16 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69488","activity_notes":"replace cover to smoke head exposed wires from the smoke alarm in the hallway - Booked 16th Tennant will provide access until 12 or collect keys for later ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 15:44 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 15:45 (sandra)<\/b>provisionally booked for Tuesday PM<\/p>

16\/04\/2024 09:33 (sandra)<\/b>Tenant will provide access 09:00 to 12:00 on 16.4.2024. Please collect keys from the security office if you late.<\/p>

18\/04\/2024 06:51 (michaelk)<\/b>Attended site to investigate the exposed smoke alarm reported. The smoke head is part of the landlords system and although not live, would need to be removed from the fire contractor. 1hr labour 55<\/p>

18\/04\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60110","activity_ticket_id":"56375","ticket_reference":"HDT57460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"peeling paint on windows and leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1305","cs_address_2":"19 Charlotte Street ","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"1305","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/05\/24","activity_end":"2024-04-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69489","activity_notes":"peeling paint on windows and leak under washing machine ","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 15:46 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 15:47 (sandra)<\/b>provisionally booked for Wednesday 17th <\/p>

19\/04\/2024 15:15 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60111","activity_ticket_id":"56377","ticket_reference":"HDT57462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extractor not working and bathroom is mould ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SF","cs_address_1":"Flat 2","cs_id":"947","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"947","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/04\/24","activity_end":"2024-04-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69490","activity_notes":"extractor not working and bathroom is mould tenant to provide access Tuesday morning ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 16:00 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 16:00 (sandra)<\/b>provisionally booked for Tuesday PM <\/p>

16\/04\/2024 12:38 (alan)<\/b>Found bathroom extractor to be blocked Clean extractor fan and leave working Dean to quote to redecorate ( have sent him photos)<\/p>

17\/04\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60112","activity_ticket_id":"56378","ticket_reference":"HDT57463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 2","ticket_address_2":"58A Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2962","cs_address_2":"58A Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2962","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/24","activity_end":"2024-04-14 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69491","activity_notes":"Hi the tenant at flat 2, 58a Shaftesbury Avenue has reported that the boiler has not been working for 2 days here. Reddan heating engineer had been working on replacing some parts but now there is no hot water. Please can someone take a look at this urgently and get back to me. Thanks Greg Greg Nagel07810090000 ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2024 13:30 (System)<\/b>Ticket Created<\/p>

14\/04\/2024 14:26 (roy)<\/b>Boiler is working its just the hot water that isn't.Michael has ordered a 3 port valve for the boiler.Connected up the hot water element and reset.Left it working ok<\/p>

15\/04\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60113","activity_ticket_id":"56379","ticket_reference":"HDT57464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57463 Follow-Up - Hot water issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2962","cs_address_2":"58A Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2962","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/24","activity_end":"2024-04-29 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69492","activity_notes":"HDT57463 Follow-UpBoiler is working its just the hot water that isn't. Michael has ordered a 3 port valve for the boiler. Connected up the hot water element and reset. Left it working ok","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 08:53 (System)<\/b>Ticket Created<\/p>

15\/04\/2024 09:31 (sandra)<\/b>Michael has ordered a 3 port valve for the boiler. <\/p>

23\/04\/2024 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60114","activity_ticket_id":"56380","ticket_reference":"HDT57465","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/04\/24","activity_end":"2024-04-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69493","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 15:58 (travis)<\/b>Maintenance works.<\/p>

18\/04\/2024 15:45 (travis)<\/b>Maintenance works.<\/p>

18\/04\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60115","activity_ticket_id":"56381","ticket_reference":"HDT57466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 3","ticket_address_2":"32 Goodge Steet","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2QJ","cs_address_1":"Flat 3","cs_id":"923","cs_address_2":"32 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QJ","ticket_client_site":"923","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/04\/24","activity_end":"2024-04-17 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69494","activity_notes":"Inter-tenancy checksKEYS FROM SECURITY Can you please send someone to do the ITC WEDNESDAY ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2024 09:28 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 12:00 (sandra)<\/b>KEYS FROM SECURITY Can you please send someone to do the ITC WEDNESDAY<\/p>

18\/04\/2024 09:52 (iain)<\/b>ITC's.<\/p>

18\/04\/2024 09:56 (sandra)<\/b>For now, we are not instructing anything until the landlord sees the issues.Can you please send the TIC list and quotes?<\/p>

18\/04\/2024 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60116","activity_ticket_id":"56376","ticket_reference":"HDT57461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 1","cs_id":"17","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"17","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/04\/24","activity_end":"2024-04-17 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69495","activity_notes":"list of works Add cover to light fitting in bedroom (exposed wires) Fix tap in bathroom (need to glue inside back into tap or replace if cannot be fixed)Check if we can add something to the windows so they can be open a crack for ventilation?Is there condensation issue due to any windows\/other issues? Report required. Wednesday with keys but knock first tenant will be there until 1pm ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 15:51 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 09:39 (sandra)<\/b>Wednesday PM awaiting confirmation from HOHO<\/p>

16\/04\/2024 11:21 (sandra)<\/b>chased confirmation <\/p>

16\/04\/2024 15:11 (sandra)<\/b>Wednesday with keys but knock first <\/p>

17\/04\/2024 09:49 (sandra)<\/b>tenant will be there until 1pm <\/p>

18\/04\/2024 09:54 (iain)<\/b>Repair to light fitting and bathroom taps.Investigate condensation issues.<\/p>

18\/04\/2024 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60117","activity_ticket_id":"56382","ticket_reference":"HDT57467","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to fill a hole under the window ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/24","activity_end":"2024-04-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69496","activity_notes":"to fill a hole under the window see Angela for details ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2024 09:59 (System)<\/b>Ticket Created<\/p>

15\/04\/2024 17:00 (roy)<\/b>Filled hole as required <\/p>

17\/04\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60118","activity_ticket_id":"56383","ticket_reference":"HDT57468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"there is no light in the toilets at 76 Shaftesbury Av","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/04\/24","activity_end":"2024-04-22 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69497","activity_notes":"there is no light in the toilets at 76 Shaftesbury Av","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2024 10:01 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 09:13 (alan)<\/b>Look at light not working in wc Order replacement fitting <\/p>

18\/04\/2024 15:12 (alan)<\/b>Return to site and replace faulty light fitting in common parts wc<\/p>

18\/04\/2024 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60119","activity_ticket_id":"56384","ticket_reference":"HDT57469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16172 - Flat 1 and Flat 2 - Intercom repairs ","ticket_address_1":"39 King Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"08\/05\/24","activity_end":"2024-05-08 10:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69498","activity_notes":"Flat 1 and Flat 2 - Intercom repairs ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 10:03 (sandra)<\/b>sent to PK to order parts <\/p>

17\/04\/2024 13:00 (sandra)<\/b>emailed for access <\/p>

19\/04\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60120","activity_ticket_id":"56279","ticket_reference":"HDT57364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16160 - replacement free standing washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/24","activity_end":"2024-04-15 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69499","activity_notes":"replacement free standing washer\/dryer To supply and install new Hoover H-WASH 300 H3DS4855to help Travis with a washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2024 10:47 (sandra)<\/b>booked for Monday 15th 10 - 2<\/p>

08\/04\/2024 14:14 (sandra)<\/b>with keys 15th<\/p>

15\/04\/2024 13:42 (travis)<\/b>Install new washing machine.<\/p>

15\/04\/2024 15:36 (iain)<\/b>Washing machine.<\/p>

15\/04\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60121","activity_ticket_id":"56385","ticket_reference":"HDT57470","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"inspection the water supply from the tanks ","ticket_address_1":"Flat K","ticket_address_2":"9 Eaton Square ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1W 9DB","cs_address_1":"Flat K","cs_id":"2963","cs_address_2":"9 Eaton Square ","cs_town":"London ","cs_postcode":"SW1W 9DB","ticket_client_site":"2963","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/24","activity_end":"2024-04-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69500","activity_notes":"inspection the water supply from the tanks ring Nigel 07901850762 or 07771916810 when you are nearly there and he will let you in.Wednesday at 8am the pump specialist will be there at 9am ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2024 10:33 (System)<\/b>Ticket Created<\/p>

18\/04\/2024 06:59 (michaelk)<\/b>Attended site to inspect roof plantroom as per reports. The mains booster plant was found isolated. The pump engineers were due to attend later that day, so the office was informed that our involvement on site would need to take place after this visit, if still required. 1hr labour 55<\/p>

18\/04\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60122","activity_ticket_id":"56386","ticket_reference":"HDT57471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16191 - Electrical remedial works ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/04\/24","activity_end":"2024-04-18 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69501","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 15:15 (alan)<\/b>Quoted works <\/p>

18\/04\/2024 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60123","activity_ticket_id":"56387","ticket_reference":"HDT57472","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16154 - Roof drainage services ","ticket_address_1":"1-3 Frederick's Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2V 8EY","cs_address_1":"1-3 Frederick's Place ","cs_id":"2953","cs_address_2":"","cs_town":"London","cs_postcode":"EC2V 8EY","ticket_client_site":"2953","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 09:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69502","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60124","activity_ticket_id":"56392","ticket_reference":"HDT57477","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16148 - Roof drainage services ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69503","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60125","activity_ticket_id":"56410","ticket_reference":"HDT57495","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16144 - Roof drainage services ","ticket_address_1":"16-18 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FARo","cs_address_1":"16-18 Shelton Street ","cs_id":"2950","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FARo","ticket_client_site":"2950","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69504","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:43 (jane)<\/b>(Ticket Closed)<\/p>

15\/04\/2024 13:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/04\/2024 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60126","activity_ticket_id":"56409","ticket_reference":"HDT57494","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15921 - To replace section of flashing to roof ","ticket_address_1":"16-18 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16-18 Shelton Street ","cs_id":"2784","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2784","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 11:27:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"69505","activity_notes":"to replace section of flashing to roof ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 11:11 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60127","activity_ticket_id":"56408","ticket_reference":"HDT57493","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16136 - Roof drainage services ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69506","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60128","activity_ticket_id":"56407","ticket_reference":"HDT57492","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16133 - Roof drainage service ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69507","activity_notes":"Roof drainage service ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60129","activity_ticket_id":"56406","ticket_reference":"HDT57491","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16134 - Roof drainage services ","ticket_address_1":"5 Dryden Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"5 Dryden Street ","cs_id":"2948","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2948","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69508","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60130","activity_ticket_id":"56405","ticket_reference":"HDT57490","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16135 - Roof drainage services ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69509","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60131","activity_ticket_id":"56404","ticket_reference":"HDT57489","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16137 - Roof drainage services ","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69510","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60132","activity_ticket_id":"56403","ticket_reference":"HDT57488","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16138 - Roof drainage services ","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69511","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60133","activity_ticket_id":"56402","ticket_reference":"HDT57487","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16140 - Roof drainage services ","ticket_address_1":"5 Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"5 Langley Street ","cs_id":"2820","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"2820","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69512","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60134","activity_ticket_id":"56401","ticket_reference":"HDT57486","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16141 - Roof drainage services ","ticket_address_1":"3, 5 and 7 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"3, 5 and 7 Neal Street ","cs_id":"2949","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"2949","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69513","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60135","activity_ticket_id":"56400","ticket_reference":"HDT57485","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16142 - Roof drainage services ","ticket_address_1":"9-15 Neal Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PW","cs_address_1":"9-15 Neal Street","cs_id":"1932","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PW","ticket_client_site":"1932","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69514","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60136","activity_ticket_id":"56399","ticket_reference":"HDT57484","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16149 - Roof drainage services ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69515","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60137","activity_ticket_id":"56398","ticket_reference":"HDT57483","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16153 - Roof drainage services ","ticket_address_1":"Mercer's Hall","ticket_address_2":"Ironmonger Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2V 8HE","cs_address_1":"Mercer's Hall","cs_id":"2952","cs_address_2":"Ironmonger Lane","cs_town":"London","cs_postcode":"EC2V 8HE","ticket_client_site":"2952","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69516","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60138","activity_ticket_id":"56397","ticket_reference":"HDT57482","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16143 - Roof drainage services ","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69517","activity_notes":"Roof drainage services","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60139","activity_ticket_id":"56396","ticket_reference":"HDT57481","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/15921 - To replace section of flashing to roof ","ticket_address_1":"16-18 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"16-18 Shelton Street ","cs_id":"2784","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2784","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 18:00:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"69518","activity_notes":"to replace section of flashing to roof ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 11:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60140","activity_ticket_id":"56395","ticket_reference":"HDT57480","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16145 - Roof drainage services ","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69519","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60141","activity_ticket_id":"56394","ticket_reference":"HDT57479","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16146 - Roof drainage services ","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69520","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60142","activity_ticket_id":"56393","ticket_reference":"HDT57478","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16147 - Roof drainage services ","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"1 Mercer Walk ","cs_id":"2835","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2835","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69521","activity_notes":"Roof drainages services","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60143","activity_ticket_id":"56390","ticket_reference":"HDT57475","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16150 - Roof drainage services ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69522","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60144","activity_ticket_id":"56389","ticket_reference":"HDT57474","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16151 - Roof drainage services ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69523","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60145","activity_ticket_id":"56388","ticket_reference":"HDT57473","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16152 - Roof drainage services ","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69524","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60146","activity_ticket_id":"56411","ticket_reference":"HDT57496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loose handle ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/04\/24","activity_end":"2024-04-16 09:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69525","activity_notes":"loose handle on flat door ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2024 12:04 (System)<\/b>Ticket Created<\/p>

15\/04\/2024 16:57 (sandra)<\/b>9am Tuesday morning <\/p>

16\/04\/2024 10:38 (travis)<\/b>Removed door handles and disposed off,Covered both sides of door with metal finger plates, covering old lock holes,Fitted a small pull handle to outside of door.<\/p>

17\/04\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60147","activity_ticket_id":"56412","ticket_reference":"HDT57497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water supply issues ","ticket_address_1":"3rd Floor Office","ticket_address_2":"19 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JG","cs_address_1":"3rd Floor Office","cs_id":"2745","cs_address_2":"19 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"2745","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/24","activity_end":"2024-04-16 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69526","activity_notes":"water supply issues I am reaching out once again as we are facing significant water flow issues, especially between 12:00-15-00 hrs. We did raise this issue earlier, unfortunately, there hasnt been much improvement and the situation remains same. At times, there is no water supply at all for hours, and its becoming increasingly difficult. Could you please arrange for someone to come and inspect to determine what exactly is happening between these peak hours.","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2024 12:09 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 11:55 (sandra)<\/b>booked for Tuesday <\/p>

18\/04\/2024 06:49 (michaelk)<\/b>Attended site to investigate 3rd floor office water service. The pressure at the time of testing was ok, however when we followed the supply, it was clear that the rising main feeds all floors. The pipework runs behind the 1st floor toilet wall and can be seen rising in a 15mm plastic pipe and in full demand, possibly, with the shop also, this pipework wouldn't be large enough the support all the floors. 2hrs labour 105<\/p>

18\/04\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60148","activity_ticket_id":"56413","ticket_reference":"HDT57498","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"MDR\/JH\/16180 - Replacement flue seals ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/05\/24","activity_end":"2024-05-10 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69527","activity_notes":"Replacement flue seals ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:13 (sandra)<\/b>Mike to order <\/p>

24\/04\/2024 09:53 (sandra)<\/b>access asked for Friday 3rd May <\/p>

24\/04\/2024 15:03 (sandra)<\/b>Booked for 10th May <\/p>

13\/05\/2024 07:35 (michaelk)<\/b>Attended site to carry out quoted flue repair work. Removed all flue sections from the boiler to the terminal, cleaned and installed new seals. Installed flue and tested integrity on completion, leaving in full working order. 605 ex vat.<\/p>

13\/05\/2024 07:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60149","activity_ticket_id":"56414","ticket_reference":"HDT57499","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"dishwasher not draining\/programming properly","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/04\/24","activity_end":"2024-04-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69528","activity_notes":"dishwasher not draining\/programming properly","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 12:27 (System)<\/b>Ticket Created<\/p>

15\/04\/2024 16:01 (sandra)<\/b>provisionally booked for Thursday 12 - 5pm awaiting confirmation from client <\/p>

16\/04\/2024 10:59 (sandra)<\/b>booked for Monday 22nd <\/p>

24\/04\/2024 12:08 (sandra)<\/b>motherboard reset and left fully operational <\/p>

24\/04\/2024 12:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60150","activity_ticket_id":"56415","ticket_reference":"HDT57500","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16139 - Roof drainage services ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69529","activity_notes":"Roof drainage services ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60151","activity_ticket_id":"56416","ticket_reference":"HDT57501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/04\/24","activity_end":"2024-04-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69530","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2024 14:07 (System)<\/b>Ticket Created<\/p>

18\/04\/2024 15:07 (alan)<\/b>Electrical inspection to whole building <\/p>

18\/04\/2024 15:07 (alan)<\/b>Electrical inspection <\/p>

18\/04\/2024 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60152","activity_ticket_id":"56417","ticket_reference":"HDT57502","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"new lock installed on the inner door to the bin storage room ","ticket_address_1":"11 Nottingham Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LE","cs_address_1":"11 Nottingham Place ","cs_id":"2218","cs_address_2":"","cs_town":"London","cs_postcode":"W1U 5LE","ticket_client_site":"2218","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/24","activity_end":"2024-04-18 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69531","activity_notes":"Can we have a new lock installed on the inner door to the bin storage room as the FB2 existing lock isnt working? Must be FB2Also the lock on the gate needs to be remedied as well please. TO BE DONE THURSDAY 18TH","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2024 14:25 (System)<\/b>Ticket Created<\/p>

18\/04\/2024 15:37 (roy)<\/b>Remove and replace lock. Ease and adjusted gate<\/p>

18\/04\/2024 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60153","activity_ticket_id":"56418","ticket_reference":"HDT57503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge keeps freezing up","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/04\/24","activity_end":"2024-04-18 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69532","activity_notes":"fridge keeps freezing up","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 14:48 (System)<\/b>Ticket Created<\/p>

15\/04\/2024 16:41 (sandra)<\/b>waiting for appointment <\/p>

16\/04\/2024 12:30 (sandra)<\/b>booked for Thursday 10 -2pm with tenant <\/p>

22\/04\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60154","activity_ticket_id":"56419","ticket_reference":"HDT57504","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To supply only window stay ","ticket_address_1":"Marylebone Exchange ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1U 5LE","cs_address_1":"Marylebone Exchange ","cs_id":"2965","cs_address_2":"","cs_town":"London ","cs_postcode":"W1U 5LE","ticket_client_site":"2965","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"25\/04\/24","activity_end":"2024-04-25 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69533","activity_notes":"To supply only window stay ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2024 15:15 (System)<\/b>Ticket Created<\/p>

15\/04\/2024 15:16 (jane)<\/b>Have ordered new window stay - one week lead-time <\/p>

26\/04\/2024 10:20 (sandra)<\/b>supplied can be closed <\/p>

30\/04\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60155","activity_ticket_id":"55862","ticket_reference":"HDT56947","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"engineer required with ladder to take down wifi box from ceiling ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/04\/24","activity_end":"2024-04-16 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69534","activity_notes":"engineer required with ladder to take down wifi box from ceiling IT will be on site to reset and then it just needs to be put back ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2024 10:07 (System)<\/b>Ticket Created<\/p>

21\/02\/2024 11:54 (sandra)<\/b>BOOKED FOR FRIDAY LATE MORNING AS CLIENT IS NOT IN THE OFFICE THURSDAY <\/p>

22\/02\/2024 15:23 (sandra)<\/b>CLIENT RESCHEDULED FOR TUESDAY AT 9AM <\/p>

27\/02\/2024 16:04 (iain)<\/b>Unable to reach Wi-Fi box with steps or ladders safely. Office informed.<\/p>

01\/03\/2024 14:40 (sandra)<\/b>Friday 8th with hired ladder <\/p>

04\/03\/2024 13:34 (sandra)<\/b>rescheduled for 12th at 9am <\/p>

11\/03\/2024 16:15 (iain)<\/b>To hire combination ladder.<\/p>

12\/03\/2024 15:38 (alan)<\/b>Help lain <\/p>

12\/03\/2024 16:12 (iain)<\/b>Ladder access.<\/p>

12\/03\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2024 10:09 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/04\/2024 10:10 (sandra)<\/b>booked for Thursday 11th to put the wifi box upawaiting confirmation <\/p>

04\/04\/2024 10:26 (sandra)<\/b>booked for 16th 8am with extra long ladder <\/p>

16\/04\/2024 09:27 (iain)<\/b>Ladder access for IT.Hire charge for combination ladder.<\/p>

16\/04\/2024 09:30 (alan)<\/b>Put WiFi box with Iain <\/p>

17\/04\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60156","activity_ticket_id":"56420","ticket_reference":"HDT57505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16192 - Replacement bathroom extractor fan ","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SF","cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/24","activity_end":"2024-04-26 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69535","activity_notes":"Replacement bathroom extractor fan IF YOU HAVE IT BY FRIDAY - WE HAVE ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2024 10:02 (sandra)<\/b>tenant home for access Friday 26th<\/p>

23\/04\/2024 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60157","activity_ticket_id":"56421","ticket_reference":"HDT57506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken wood panel on floor ","ticket_address_1":"Flat 1","ticket_address_2":"18 Charlotte Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 2LZ","cs_address_1":"Flat 1","cs_id":"721","cs_address_2":"18 Charlotte Street","cs_town":"London ","cs_postcode":"W1T 2LZ","ticket_client_site":"721","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/24","activity_end":"2024-04-17 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69536","activity_notes":"broken wood panel on floor WEDNESDAY WITH KEYS MORNING ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2024 10:50 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 10:51 (sandra)<\/b>awaiting confirmation of access for Thursday <\/p>

16\/04\/2024 15:05 (sandra)<\/b>Wednesday morning with keys <\/p>

17\/04\/2024 13:00 (roy)<\/b>Damaged floor.Lifted and placed packers under floor to level up.Refixed board.Tenants have flat for 6 months, floor will need polishing<\/p>

17\/04\/2024 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60158","activity_ticket_id":"56422","ticket_reference":"HDT57507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"peeling paint and leak under washing machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2966","cs_address_2":"19 Charlotte Street ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2966","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/24","activity_end":"2024-04-17 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69537","activity_notes":"peeling paint and leak under washing machine replace smoke alarms and CO2 alarms if out of date collect keys for Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2024 11:18 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 11:19 (sandra)<\/b>provisionally booked for 17th. awaiting confirmation <\/p>

17\/04\/2024 13:05 (roy)<\/b>3 x smoke alarms needed.2 fitted, one coming in later todayCan not see any peeling paint Small damp spot under washing machine. Tested machine but no leak detected. No leak behind machine.Machine is inside a cupboard and when closed especially if dryer is used then possible build up of condensation as there is no vents on door<\/p>

17\/04\/2024 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60159","activity_ticket_id":"56423","ticket_reference":"HDT57508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"locks ","ticket_address_1":"Flat 2","ticket_address_2":"22 Goodge Steet","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 2QF","cs_address_1":"Flat 2","cs_id":"435","cs_address_2":"22 Goodge Steet","cs_town":"London","cs_postcode":"W1T 2QF","ticket_client_site":"435","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/04\/24","activity_end":"2024-04-17 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69538","activity_notes":"locks - common parts 17th and flat 2 collect keys The thumb lock on the front communal door does not have enough grip to openwe suggest adding a push-open fire exit door handle or a vertical door handle.. Vertical door handle to be added. The door leads to the terrace of Flat 2 collect keys and knock first. ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2024 11:26 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 11:26 (sandra)<\/b>waiting on access for Friday <\/p>

16\/04\/2024 12:01 (sandra)<\/b>booked for Wednesday <\/p>

16\/04\/2024 15:12 (sandra)<\/b>collect keys for Flat 2 <\/p>

18\/04\/2024 09:55 (iain)<\/b>Supply and fit handle to front door.<\/p>

18\/04\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60160","activity_ticket_id":"56424","ticket_reference":"HDT57509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mould in the bathroom","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SF","cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/04\/24","activity_end":"2024-04-17 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69539","activity_notes":"mould in the bathroomfull report with pictures booked with tenant for 17th but take keys just in case ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2024 12:07 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 12:08 (sandra)<\/b>awaiting access <\/p>

16\/04\/2024 12:34 (sandra)<\/b>The tenant is at home every day, and she will provide access. However, could you take the management keys in case?<\/p>

18\/04\/2024 10:00 (iain)<\/b>Investigate mould in bathroom. Will send report.<\/p>

18\/04\/2024 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60161","activity_ticket_id":"56425","ticket_reference":"HDT57510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock is broken on the red main entrance door","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/04\/24","activity_end":"2024-04-16 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69540","activity_notes":"lock is broken on the red main entrance door","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2024 14:18 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 15:48 (travis)<\/b>Repair and refitting of main door night latch.<\/p>

17\/04\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60162","activity_ticket_id":"56426","ticket_reference":"HDT57511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check to see if the CO2 needs to be replaced ","ticket_address_1":"Flat 2","ticket_address_2":"30 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1B 4AF","cs_address_1":"Flat 2","cs_id":"440","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"440","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/24","activity_end":"2024-04-17 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69541","activity_notes":"check to see if the CO2 needs to be replaced WEDNESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2024 15:04 (System)<\/b>Ticket Created<\/p>

16\/04\/2024 15:04 (sandra)<\/b>Wednesday with keys <\/p>

17\/04\/2024 10:24 (roy)<\/b>C02 and alarms are all in date and working ok<\/p>

17\/04\/2024 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60163","activity_ticket_id":"56373","ticket_reference":"HDT57458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1357","cs_address_2":"30 Charlotte Street","cs_town":"London","cs_postcode":"WC1B 4AF","ticket_client_site":"1357","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/24","activity_end":"2024-04-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69542","activity_notes":"Fix running water in toilet. ","activity_timesheet":"2","ticket_notes_combined":"

12\/04\/2024 15:43 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 15:44 (sandra)<\/b>provisionally booked for Tuesday PM <\/p>

16\/04\/2024 09:34 (sandra)<\/b>Tenant will provide access 10:00 to 12:00 on 16.4.2024 <\/p>

16\/04\/2024 10:48 (sandra)<\/b>rescheduled with extra works for Wednesday awaiting confirmation of access <\/p>

16\/04\/2024 12:10 (sandra)<\/b>Iain attending today Tuesday <\/p>

16\/04\/2024 13:16 (iain)<\/b>Smell from ducting.Toilet overflowing.Cracked window.<\/p>

16\/04\/2024 13:17 (iain)<\/b>Details to be passed to office.<\/p>

18\/04\/2024 07:03 (michaelk)<\/b>Collected keys and attended site to investigate toilet syphon. The syphon was removed, cleaned and re-assembled. The ball valve was removed, cleaned and re-assembled. Both parts were then tested and were running in full working order. Details for both part have been taken should they be required. 2hrs labour 105<\/p>

18\/04\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60164","activity_ticket_id":"56343","ticket_reference":"HDT57428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 1","ticket_address_2":"27a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"2961","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"2961","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/24","activity_end":"2024-04-19 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69543","activity_notes":"list of worksFriday with keys 2. The shower head in the bathroom is loose on the wall, which causes the water to fall too close to the wall to give a good shower. toilet not always flushing ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 16:47 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 16:48 (sandra)<\/b>booked for 16th as advised by client <\/p>

11\/04\/2024 09:33 (sandra)<\/b>Tenant for access <\/p>

16\/04\/2024 11:43 (travis)<\/b>Removed a few small items left by previous tenant.Reset the oven timer to prevent alarms activating.Shower head would require a plumber to replace also tenant says problems with toilet not always flushing correctly,Will send details for new freezer compartment door,Also is it possible for someone to test the TV\/coaxial socket due to no signal being received.<\/p>

18\/04\/2024 14:19 (sandra)<\/b>emailed for access Friday <\/p>

22\/04\/2024 20:45 (michaelk)<\/b>Attended site to investigate plumbing issues. A quote to replace the toilet syphon and push button is to be forwarded. The shower head is stable. 2hrs labour 105<\/p>

23\/04\/2024 09:11 (jane)<\/b>Attended site to investigate plumbing issues. A quote to replace the toilet syphon and push button is to be forwarded - Email Sent<\/b><\/p>

23\/04\/2024 14:41 (jane)<\/b>Freezer compartment on order - 5 day lead-time <\/p>

26\/04\/2024 10:04 (sandra)<\/b>waiting on freezer compartment door to be delivered. due 1st May - Email Sent<\/b><\/p>

07\/05\/2024 11:21 (sandra)<\/b>Jane chasing delivery<\/p>

09\/05\/2024 11:20 (sandra)<\/b>Being sent out again was returned to sender as address was unclear <\/p>

09\/05\/2024 16:53 (sandra)<\/b>emailed for access Monday 13th and part is in reception <\/p>

13\/05\/2024 09:18 (sandra)<\/b>access today with keys <\/p>

13\/05\/2024 11:03 (travis)<\/b>Attended and replaced under counter fridge, freezer door.<\/p>

13\/05\/2024 11:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60165","activity_ticket_id":"56427","ticket_reference":"HDT57512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/24","activity_end":"2024-04-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69544","activity_notes":"inter-tenancy checks - vacant booked 22nd to include:- 2 x electric radiators not working, middle bedroom windows can't fully locked & to measure living room windows for double roller blinds","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:17 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:18 (sandra)<\/b>booked 22nd - vacant <\/p>

22\/04\/2024 16:38 (iain)<\/b>ITC's.<\/p>

01\/05\/2024 10:32 (dean)<\/b>430.00<\/p>

01\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60166","activity_ticket_id":"56427","ticket_reference":"HDT57512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/24","activity_end":"2024-04-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69545","activity_notes":"inter-tenancy checks - 22nd vacant boiler and radiator checks ","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2024 10:17 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:18 (sandra)<\/b>booked 22nd - vacant <\/p>

22\/04\/2024 16:38 (iain)<\/b>ITC's.<\/p>

01\/05\/2024 10:32 (dean)<\/b>430.00<\/p>

01\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60167","activity_ticket_id":"56428","ticket_reference":"HDT57513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/04\/24","activity_end":"2024-04-29 09:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69546","activity_notes":"Inter-tenancy checksvacant ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:21 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 12:39 (sandra)<\/b>29th vacant <\/p>

30\/04\/2024 07:18 (michaelk)<\/b>Attended site to check all radiators and heating was working. 1hr labour 55<\/p>

30\/04\/2024 16:12 (iain)<\/b>ITC's.<\/p>

30\/04\/2024 16:16 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 11:45 (sandra)<\/b>Please arrange for the list below to be fixed and to add to the ITC list-Boiler cupboard (top) not closing properly. To install a magnet to hold door??-Bottom grey door (washer dryer) not aligned and not closing properly.-Reinstate plinth as it should be or a new plinth?- Appliance engineer to check on the faulty spring to the door. It falls off and does not hold the door up.<\/p>

10\/05\/2024 16:02 (sandra)<\/b>RA booked for Thursday 16th 10 - 2pm <\/p>

10\/05\/2024 16:27 (iain)<\/b>Ease and adjust boiler cupboard doors and fitted magnetic catches.Eased and adjusted washing machine cupboard doors and fitted new hinges.Refit plinth and realigned dishwasher.<\/p>

10\/05\/2024 16:28 (sandra)<\/b>Roy to collect keys for RA Thursday 16th <\/p>

16\/05\/2024 14:15 (sandra)<\/b>door spring being replaced <\/p>

16\/05\/2024 16:36 (roy)<\/b>With Repair Aid<\/p>

17\/05\/2024 12:14 (sandra)<\/b>Ask RA for update on yesterdays visit<\/p>

20\/05\/2024 11:08 (sandra)<\/b>door springs replaced. Please close <\/p>

21\/05\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60168","activity_ticket_id":"56428","ticket_reference":"HDT57513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/24","activity_end":"2024-04-29 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69547","activity_notes":"Inter-tenancy checks 29th vacant PAT test and alarm checks to be carried out ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:21 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 12:39 (sandra)<\/b>29th vacant <\/p>

30\/04\/2024 07:18 (michaelk)<\/b>Attended site to check all radiators and heating was working. 1hr labour 55<\/p>

30\/04\/2024 16:12 (iain)<\/b>ITC's.<\/p>

30\/04\/2024 16:16 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 11:45 (sandra)<\/b>Please arrange for the list below to be fixed and to add to the ITC list-Boiler cupboard (top) not closing properly. To install a magnet to hold door??-Bottom grey door (washer dryer) not aligned and not closing properly.-Reinstate plinth as it should be or a new plinth?- Appliance engineer to check on the faulty spring to the door. It falls off and does not hold the door up.<\/p>

10\/05\/2024 16:02 (sandra)<\/b>RA booked for Thursday 16th 10 - 2pm <\/p>

10\/05\/2024 16:27 (iain)<\/b>Ease and adjust boiler cupboard doors and fitted magnetic catches.Eased and adjusted washing machine cupboard doors and fitted new hinges.Refit plinth and realigned dishwasher.<\/p>

10\/05\/2024 16:28 (sandra)<\/b>Roy to collect keys for RA Thursday 16th <\/p>

16\/05\/2024 14:15 (sandra)<\/b>door spring being replaced <\/p>

16\/05\/2024 16:36 (roy)<\/b>With Repair Aid<\/p>

17\/05\/2024 12:14 (sandra)<\/b>Ask RA for update on yesterdays visit<\/p>

20\/05\/2024 11:08 (sandra)<\/b>door springs replaced. Please close <\/p>

21\/05\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60169","activity_ticket_id":"56429","ticket_reference":"HDT57514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/05\/24","activity_end":"2024-05-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69548","activity_notes":"Inter-tenancy checksinclude regrouting and silicone works ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:38 (sandra)<\/b>booked for 30th April <\/p>

30\/04\/2024 17:04 (iain)<\/b>ITC'S.<\/p>

01\/05\/2024 10:20 (sandra)<\/b>1.Bottom locks-keys stuck inside2.Flat door seal3.Left bedroom light switches faulty4.Chipped Oven stand5.chipped wardrobe shelf6.To attached film to both inside and outer arched windows7.To clean bedroom outer windows8.To replace lamp shade (there's one extra shades left on top of the fridge..if usable)9.Both bathroom to regrout and remastic (grey silicon)<\/p>

03\/05\/2024 11:55 (sandra)<\/b>Alan booked for Wednesday 8th - vacant with keys <\/p>

03\/05\/2024 16:25 (iain)<\/b>ITC'S.<\/p>

08\/05\/2024 08:00 (iain)<\/b>ITC'S. Grout and mastic bathroom floors.<\/p>

08\/05\/2024 16:10 (iain)<\/b>ITC'S. Window film.<\/p>

09\/05\/2024 10:26 (alan)<\/b>Replace bathroom extractors fans in both main bathroom and ensuite bathroomReplace 3 broken grid switchs in main bedroom <\/p>

09\/05\/2024 15:04 (sandra)<\/b>BOILER AND RADS BOOKED FOR MONDAY <\/p>

10\/05\/2024 14:40 (jane)<\/b>Dark grey window film on order for arched windows - 5 day lead-time <\/p>

10\/05\/2024 16:24 (iain)<\/b>Rake out and regrout ensuite floor.<\/p>

10\/05\/2024 16:25 (iain)<\/b>Floor grout complete. Awaiting window film for bedroom.<\/p>

14\/05\/2024 07:41 (iain)<\/b>ITC's.<\/p>

14\/05\/2024 10:05 (michaelk)<\/b>Completed heating system\/radiator inspection. 1hr labour 55<\/p>

21\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 16:08 (iain)<\/b>Mastic bathroom shelf.<\/p>

12\/06\/2024 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2024 16:07 (travis)<\/b>Tidied up bottom of kitchen unit fronts,Taken details of hob,Recoloured grout areas in bathrooms.<\/p>

12\/06\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60170","activity_ticket_id":"56429","ticket_reference":"HDT57514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/24","activity_end":"2024-04-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69549","activity_notes":"Inter-tenancy checksboiler and radiator checks ","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2024 10:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:38 (sandra)<\/b>booked for 30th April <\/p>

30\/04\/2024 17:04 (iain)<\/b>ITC'S.<\/p>

01\/05\/2024 10:20 (sandra)<\/b>1.Bottom locks-keys stuck inside2.Flat door seal3.Left bedroom light switches faulty4.Chipped Oven stand5.chipped wardrobe shelf6.To attached film to both inside and outer arched windows7.To clean bedroom outer windows8.To replace lamp shade (there's one extra shades left on top of the fridge..if usable)9.Both bathroom to regrout and remastic (grey silicon)<\/p>

03\/05\/2024 11:55 (sandra)<\/b>Alan booked for Wednesday 8th - vacant with keys <\/p>

03\/05\/2024 16:25 (iain)<\/b>ITC'S.<\/p>

08\/05\/2024 08:00 (iain)<\/b>ITC'S. Grout and mastic bathroom floors.<\/p>

08\/05\/2024 16:10 (iain)<\/b>ITC'S. Window film.<\/p>

09\/05\/2024 10:26 (alan)<\/b>Replace bathroom extractors fans in both main bathroom and ensuite bathroomReplace 3 broken grid switchs in main bedroom <\/p>

09\/05\/2024 15:04 (sandra)<\/b>BOILER AND RADS BOOKED FOR MONDAY <\/p>

10\/05\/2024 14:40 (jane)<\/b>Dark grey window film on order for arched windows - 5 day lead-time <\/p>

10\/05\/2024 16:24 (iain)<\/b>Rake out and regrout ensuite floor.<\/p>

10\/05\/2024 16:25 (iain)<\/b>Floor grout complete. Awaiting window film for bedroom.<\/p>

14\/05\/2024 07:41 (iain)<\/b>ITC's.<\/p>

14\/05\/2024 10:05 (michaelk)<\/b>Completed heating system\/radiator inspection. 1hr labour 55<\/p>

21\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 16:08 (iain)<\/b>Mastic bathroom shelf.<\/p>

12\/06\/2024 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2024 16:07 (travis)<\/b>Tidied up bottom of kitchen unit fronts,Taken details of hob,Recoloured grout areas in bathrooms.<\/p>

12\/06\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60171","activity_ticket_id":"56430","ticket_reference":"HDT57515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16193 - Redecoration of bathroom ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SF","cs_address_1":"Flat 2","cs_id":"947","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"947","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/04\/24","activity_end":"2024-04-18 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69550","activity_notes":"Redecoration of bathroom ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2024 09:48 (sandra)<\/b>access required on Thursday waiting on confirmation <\/p>

23\/04\/2024 16:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60172","activity_ticket_id":"56431","ticket_reference":"HDT57516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16163 - Electrical remedial works ","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/24","activity_end":"2024-05-15 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69551","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 10:31 (sandra)<\/b>7th May<\/p>

08\/05\/2024 07:12 (alan)<\/b>Quoted works <\/p>

10\/05\/2024 10:06 (sandra)<\/b>booked for 15th<\/p>

15\/05\/2024 10:18 (alan)<\/b>Quoted works<\/p>

15\/05\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60173","activity_ticket_id":"56432","ticket_reference":"HDT57517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/04\/24","activity_end":"2024-04-17 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69552","activity_notes":"list of works with keys Investigate a leak stained ceiling at the very top floor (old stain??)and quote to redecorate pictures please -Kitchen door closer (fire door rated??)-Under counter fridge not functioning well. Quote please? picture and details ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 14:06 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 15:17 (sandra)<\/b>with keys <\/p>

18\/04\/2024 07:22 (roy)<\/b>Quotes for fridge and decoration<\/p>

24\/04\/2024 15:00 (roy)<\/b>Remove Replace perko <\/p>

25\/04\/2024 10:51 (michael)<\/b>Need to chase Roy for a materials cost.<\/p>

25\/04\/2024 10:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60174","activity_ticket_id":"56433","ticket_reference":"HDT57518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/24","activity_end":"2024-04-25 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69553","activity_notes":"Gas Safety Test and plumbing checks ","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2024 14:24 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 14:25 (sandra)<\/b>booked for Thursday 25th <\/p>

22\/04\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60175","activity_ticket_id":"56434","ticket_reference":"HDT57519","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"2967","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2967","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/05\/24","activity_end":"2024-05-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69554","activity_notes":"Can you report to Randall tomorrow morning (Thursday), we have programmed in the works for Thursday 23rd and Friday 24th May and Tuesday 28th May)To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frederick's Place EC2V 8EY","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 14:48 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:46 (jane)<\/b>Email sent to client : We would like to commence with the roof drainage services to the 22 x properties, if possible, this Thursday and Friday (23rd and 24th May) and the following Tuesday 28th May, awaiting a reply <\/p>

22\/05\/2024 10:13 (jane)<\/b>Engineer reporting to Randall tomorrow morning (Thursday), we have programmed in the works for Thursday 23rd and Friday 24th May and Tuesday 28th May)<\/p>

23\/05\/2024 16:29 (iain)<\/b>Roofs.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:49 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:50 (iain)<\/b>Roofs.<\/p>

31\/05\/2024 16:17 (iain)<\/b>Roofs.<\/p>

07\/06\/2024 10:41 (jane)<\/b>Engineer continuing roof clearances on Monday 10th June as agreed with Randall<\/p>

10\/07\/2024 09:34 (sandra)<\/b>completed 5 Langley st.3-7 Neal st.9-15 Neal st.17-19 Neal st.37 Drury lane.39 Drury lane.40 Drury lane.83- 84 Drury lane is currently scaffolded so can not be accessed.<\/p>

10\/07\/2024 15:50 (travis)<\/b>Various roof clearances.<\/p>

11\/07\/2024 08:58 (roy)<\/b>Various properties.Just a few more to go<\/p>

11\/07\/2024 13:28 (travis)<\/b>Roof \/ gully clearance and weeding.<\/p>

11\/07\/2024 16:20 (roy)<\/b>Complete covent grd roof but Barnards Inn and other city one to visit<\/p>

02\/08\/2024 06:05 (roy)<\/b>Frederick Place, Becket Hse<\/p>

12\/09\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60176","activity_ticket_id":"56435","ticket_reference":"HDT57520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16182 - Replacement kitchen mixer tap plus sink support ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/24","activity_end":"2024-04-30 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69555","activity_notes":"Replacement kitchen mixer tap plus sink support Booked for Tuesday 30th ring office intercom for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:13 (sandra)<\/b>Mike to order <\/p>

24\/04\/2024 09:50 (sandra)<\/b>provisionally booked for 30th<\/p>

25\/04\/2024 14:48 (sandra)<\/b>confirmed Tuesday <\/p>

01\/05\/2024 06:32 (michaelk)<\/b>Attended site to replace the 3rd floor kitchen tap as quoted. Completed work and left fully operational. Total 285 ex vat.<\/p>

01\/05\/2024 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60177","activity_ticket_id":"56436","ticket_reference":"HDT57521","ticket_client":"2116","client_name":"Bancone ","ticket_title":"socket in kitchen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/24","activity_end":"2024-04-24 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69556","activity_notes":"Can I please request an engineer to attend to have a look at one of our sockets in the hot section, its damaged. We lost power last week due to one tripping ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 10:00 (System)<\/b>Ticket Created<\/p>

18\/04\/2024 10:01 (sandra)<\/b>emailed for access Friday 19th <\/p>

22\/04\/2024 10:27 (sandra)<\/b>booked for Wednesday 7am <\/p>

29\/04\/2024 07:45 (alan)<\/b>Replace broken socket in kitchen area <\/p>

29\/04\/2024 13:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60178","activity_ticket_id":"56432","ticket_reference":"HDT57517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/04\/24","activity_end":"2024-04-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69557","activity_notes":"Door closer replacement","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 14:06 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 15:17 (sandra)<\/b>with keys <\/p>

18\/04\/2024 07:22 (roy)<\/b>Quotes for fridge and decoration<\/p>

24\/04\/2024 15:00 (roy)<\/b>Remove Replace perko <\/p>

25\/04\/2024 10:51 (michael)<\/b>Need to chase Roy for a materials cost.<\/p>

25\/04\/2024 10:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60179","activity_ticket_id":"55348","ticket_reference":"HDT56433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/04\/24","activity_end":"2024-04-18 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69558","activity_notes":"Inter-tenancy checks - fill out form ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2023 14:56 (System)<\/b>Ticket Created<\/p>

12\/12\/2023 14:57 (sandra)<\/b>22nd December <\/p>

13\/12\/2023 15:19 (jane)<\/b>Postponed to 2nd January 2024<\/p>

03\/01\/2024 13:53 (sandra)<\/b>rescheduled for 15th<\/p>

11\/01\/2024 15:56 (sandra)<\/b>new tenant moving in on 26th <\/p>

17\/01\/2024 08:15 (iain)<\/b>ITC's.<\/p>

18\/01\/2024 09:59 (sandra)<\/b>postponed til 22nd <\/p>

23\/01\/2024 09:55 (sandra)<\/b>moved to 23rd <\/p>

23\/01\/2024 10:24 (sandra)<\/b>tenant actually moves in on 3rd so painting to be done on 29th <\/p>

23\/01\/2024 14:00 (jane)<\/b>Shower kit ordered from ScrewFix - collecting tonight\/tomorrow <\/p>

23\/01\/2024 15:43 (iain)<\/b>ITC's.<\/p>

24\/01\/2024 16:03 (iain)<\/b>ITC's.<\/p>

25\/01\/2024 10:09 (jane)<\/b>Double Roller Blinds on order - anticipated dispatch date - 31\/01\/2024 and lampshades on order - delivery expected 26\/01\/2024<\/p>

25\/01\/2024 16:59 (iain)<\/b>ITC's.<\/p>

26\/01\/2024 12:47 (sandra)<\/b>lamp shades in reception iain to pick up <\/p>

29\/01\/2024 09:39 (sandra)<\/b>emailed for access Tuesday to fit blind and lampshades <\/p>

31\/01\/2024 14:12 (iain)<\/b>Blinds and lampshades.<\/p>

31\/01\/2024 14:13 (iain)<\/b>Blinds and lampshades.<\/p>

01\/02\/2024 07:33 (michaelk)<\/b>Attended site to replace the bar mixer, commissioned on completion. 2hrs labour plus parts, total 231 ex vat.<\/p>

01\/02\/2024 19:20 (dean)<\/b>Done 1690.00<\/p>

02\/02\/2024 15:13 (michael)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:44 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/23","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60180","activity_ticket_id":"56437","ticket_reference":"HDT57522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom sink plug is stuck","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/04\/24","activity_end":"2024-04-18 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69559","activity_notes":"bathroom sink plug is stuckreplace with one that is flexible to open\/close with keys today ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 11:10 (System)<\/b>Ticket Created<\/p>

18\/04\/2024 11:10 (sandra)<\/b>with keys today <\/p>

18\/04\/2024 13:20 (roy)<\/b>Ease and adjusted pop up waste.May need new if problem continues.Working fine<\/p>

18\/04\/2024 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60181","activity_ticket_id":"56438","ticket_reference":"HDT57523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16198 - replacement integrated fridge with ice box ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TA","cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/04\/24","activity_end":"2024-04-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69560","activity_notes":"replacement integrated fridge with ice box booked for Wednesday 24th 10 - 2pm go in at 9am to take out old one ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 14:21 (sandra)<\/b>booked for 24th 10 - 2pm <\/p>

19\/04\/2024 14:34 (sandra)<\/b>tenant home for access<\/p>

19\/04\/2024 14:40 (sandra)<\/b>sarahbutler@gwmail.gwu.edutenants email <\/p>

23\/04\/2024 16:06 (iain)<\/b>Supplied and fitted integrated fridge.<\/p>

23\/04\/2024 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60182","activity_ticket_id":"56439","ticket_reference":"HDT57524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/24","activity_end":"2024-04-22 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69561","activity_notes":"Electrical boilers and controls Monday 22nd - vacant ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 11:30 (sandra)<\/b>booked for Monday 22nd - vacant <\/p>

23\/04\/2024 07:19 (michaelk)<\/b>Attended site to carry out heating controls testing. The electrical heating panels in two areas were found not work functioning, these will need replacing. The kitchen tap is also faulty and required replacing. Quoted for both will be forwarded. 2hrs labour 105<\/p>

23\/04\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60183","activity_ticket_id":"56440","ticket_reference":"HDT57525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/24","activity_end":"2024-04-29 09:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69562","activity_notes":"Electrical boilers and controls 29th - vacant ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:33 (sandra)<\/b>vacant on 29th <\/p>

30\/04\/2024 07:18 (michaelk)<\/b>Attended site to carry out electrical boiler and controls inspection. All controls were in full working order, however 1 x trv head was found broken. The head was replaced. 2hrs labour plus part, total 119.06 ex vat.<\/p>

30\/04\/2024 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60184","activity_ticket_id":"56441","ticket_reference":"HDT57526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/24","activity_end":"2024-04-30 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69563","activity_notes":"Gas compliance testing with PAT30th April ","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2024 11:34 (System)<\/b>Ticket Created<\/p>

18\/04\/2024 11:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60185","activity_ticket_id":"56442","ticket_reference":"HDT57527","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"underfloor heating not working in the livingroom\/kitchen","ticket_address_1":"3 & 6 Mercers Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"3 & 6 Mercers Walk ","cs_id":"2944","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2944","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/24","activity_end":"2024-04-22 09:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69564","activity_notes":"underfloor heating not working in the livingroom\/kitchen the under floor heating isn't working.go to 121 long acre to get the flat key and fob Its Flat 202 Southwest Building security are aware ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 12:52 (System)<\/b>Ticket Created<\/p>

23\/04\/2024 07:16 (michaelk)<\/b>Attended site to rectify the heating issues reported. Found the hiu had low system pressure, which was increased. The unit was then tested for correct functions and left in full working order. 2hrs labour 105<\/p>

23\/04\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60186","activity_ticket_id":"56443","ticket_reference":"HDT57528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16158 - To clear the box guttering to the roof ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"31 St Martins Lane ","cs_id":"333","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/05\/24","activity_end":"2024-05-03 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69565","activity_notes":"To clear the box guttering to the roof access with tenant on Friday at 9am He will be waiting outside 31 St Martins Lane. He mentioned a leak at the back of the building. While your engineer is in the building, can he checked if this is related to the gutter blockage ? ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 13:47 (jane)<\/b>Working at Heights Risk Assessment sent to client as instructed <\/p>

29\/04\/2024 11:53 (sandra)<\/b>quoted works to go ahead <\/p>

30\/04\/2024 16:21 (sandra)<\/b>emailed for access Friday 3rd <\/p>

01\/05\/2024 12:19 (sandra)<\/b>chased Anna for access again <\/p>

01\/05\/2024 16:25 (sandra)<\/b>confirmed Friday at 9am with tenant <\/p>

03\/05\/2024 16:24 (iain)<\/b>Clear gutters.<\/p>

03\/05\/2024 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60187","activity_ticket_id":"56444","ticket_reference":"HDT57529","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/15705 - Monthly emergency lighting check and water temperature test to tea station 2nd and 3rd floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor, Silverlight House ","cs_id":"2891","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2891","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/24","activity_end":"2024-04-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69566","activity_notes":"MDR\/JH\/15705 - Monthly emergency lighting check and water temperature test to tea station 2nd and 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 15:11 (jane)<\/b>For Friday 19th April - 9am <\/p>

24\/04\/2024 07:27 (alan)<\/b>Mouthy emergency lighting test and water temperature test<\/p>

24\/04\/2024 08:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60188","activity_ticket_id":"56445","ticket_reference":"HDT57530","ticket_client":"2160","client_name":"The Estate Office Shoreditch ","ticket_title":"MDR\/JH\/16199 - To re-carpet lobby ","ticket_address_1":"80 Great Eastern Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 3JL","cs_address_1":"80 Great Eastern Street ","cs_id":"2968","cs_address_2":"","cs_town":"London","cs_postcode":"EC2A 3JL","ticket_client_site":"2968","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/04\/24","activity_end":"2024-04-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69567","activity_notes":"To re-carpet lobby ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 15:32 (jane)<\/b>INVOICE ADDRESS:R Company 7 LimitedThe Roma Building32-38 Scrutton Street, London, EC2A 4RQDelivery AddressGreat Eastern Street 76-80, London, EC2A 3JL<\/p>

29\/04\/2024 11:41 (travis)<\/b>New carpet tiles fitted in stairwell access foyer.<\/p>

30\/04\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60189","activity_ticket_id":"56446","ticket_reference":"HDT57531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictors and pole for velux windows ","ticket_address_1":"Flat 1","ticket_address_2":"23 Charlotte Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1RW","cs_address_1":"Flat 1","cs_id":"17","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"17","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/24","activity_end":"2024-04-22 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69568","activity_notes":"window restrictors and pole for velux windows MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

18\/04\/2024 15:48 (System)<\/b>Ticket Created<\/p>

19\/04\/2024 11:12 (sandra)<\/b>emailed to fit on Monday. Waiting for confirmation <\/p>

22\/04\/2024 14:06 (sandra)<\/b>rescheduled for Tuesday 23rd <\/p>

22\/04\/2024 16:40 (iain)<\/b>Supplied and fitted window restrictors to 6 windows.<\/p>

22\/04\/2024 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60190","activity_ticket_id":"56343","ticket_reference":"HDT57428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 1","ticket_address_2":"27a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"2961","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"2961","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/24","activity_end":"2024-04-19 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69569","activity_notes":"list of worksAlso is it possible for someone to test the TV\/coaxial socket due to no signal being received.with keys FRIDAY ","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2024 16:47 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 16:48 (sandra)<\/b>booked for 16th as advised by client <\/p>

11\/04\/2024 09:33 (sandra)<\/b>Tenant for access <\/p>

16\/04\/2024 11:43 (travis)<\/b>Removed a few small items left by previous tenant.Reset the oven timer to prevent alarms activating.Shower head would require a plumber to replace also tenant says problems with toilet not always flushing correctly,Will send details for new freezer compartment door,Also is it possible for someone to test the TV\/coaxial socket due to no signal being received.<\/p>

18\/04\/2024 14:19 (sandra)<\/b>emailed for access Friday <\/p>

22\/04\/2024 20:45 (michaelk)<\/b>Attended site to investigate plumbing issues. A quote to replace the toilet syphon and push button is to be forwarded. The shower head is stable. 2hrs labour 105<\/p>

23\/04\/2024 09:11 (jane)<\/b>Attended site to investigate plumbing issues. A quote to replace the toilet syphon and push button is to be forwarded - Email Sent<\/b><\/p>

23\/04\/2024 14:41 (jane)<\/b>Freezer compartment on order - 5 day lead-time <\/p>

26\/04\/2024 10:04 (sandra)<\/b>waiting on freezer compartment door to be delivered. due 1st May - Email Sent<\/b><\/p>

07\/05\/2024 11:21 (sandra)<\/b>Jane chasing delivery<\/p>

09\/05\/2024 11:20 (sandra)<\/b>Being sent out again was returned to sender as address was unclear <\/p>

09\/05\/2024 16:53 (sandra)<\/b>emailed for access Monday 13th and part is in reception <\/p>

13\/05\/2024 09:18 (sandra)<\/b>access today with keys <\/p>

13\/05\/2024 11:03 (travis)<\/b>Attended and replaced under counter fridge, freezer door.<\/p>

13\/05\/2024 11:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60191","activity_ticket_id":"56447","ticket_reference":"HDT57532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"two of the spotlights in the bathroom are no longer working.\u00e2\u20ac\u009d","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"99","cs_address_2":"23 Charlotte Street","cs_town":"London","cs_postcode":"W1T 1RW","ticket_client_site":"99","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/24","activity_end":"2024-05-08 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69570","activity_notes":"two of the spotlights in the bathroom are no longer working.","activity_timesheet":null,"ticket_notes_combined":"

18\/04\/2024 16:24 (System)<\/b>Ticket Created<\/p>

18\/04\/2024 16:24 (sandra)<\/b>Please let me know if you will be at home or if we can access it with the management keys.<\/p>

18\/04\/2024 16:25 (sandra)<\/b>waiting on access for Friday - Email Sent<\/b><\/p>

22\/04\/2024 15:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60192","activity_ticket_id":"56448","ticket_reference":"HDT57533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock not working ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/04\/24","activity_end":"2024-04-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69571","activity_notes":"A tenant from 16a Rupert Str reported the following in relation to the main entrance of 16a Rupert Str:Couldn't open it with the key last night or this morning.This one's a bit urgent! We've all been buzzing each other's flats to open the door.Can you please send someone to have a look into this today?","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 09:25 (System)<\/b>Ticket Created<\/p>

19\/04\/2024 09:48 (travis)<\/b>Attended and found the barrel beyond repair, informed Lillian that courts locksmiths are the only ones allowed to repair ,Temporarily taped latch so tenants can still enter.<\/p>

19\/04\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60193","activity_ticket_id":"56449","ticket_reference":"HDT57534","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Extractor needs to be refitted to the ceiling ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/04\/24","activity_end":"2024-04-23 08:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69572","activity_notes":"Extractor needs to be refitted to the ceiling can this be done Tuesday morning ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 09:41 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 07:32 (alan)<\/b>Replace extractor fan in bathroom <\/p>

24\/04\/2024 09:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60194","activity_ticket_id":"56450","ticket_reference":"HDT57535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from 2nd floor toilets to 1st floor toilets ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/04\/24","activity_end":"2024-04-19 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69573","activity_notes":"leak from 2nd floor toilets to 1st floor toilets We had a leak at 77 St Martins Lane second floor toilet we dont know the cause of it. There is one sink blocked water does not drain so we suspect that someone did not turn the water offWater penetrated through the light fixture to 1st floor toilet (directly below the toile on the second floor). There is no light in ladies toilet. Could you please instruct your engineer to investigate this issue as soon as possible and assess what remedial works needs to be done rectify the damages. Please ask the engineer to check if all sinks drain the water correctly.Access to the toilets is either via office on the 1st floor or through the side door next to the 79 St Martins Lane keys available at securityand new toilet seat to be ordered","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 09:46 (System)<\/b>Ticket Created<\/p>

19\/04\/2024 11:58 (travis)<\/b>Collection of keys and attended above property,Tested all toilets and basins in second floor toilet and found as mentioned in original email that the basin pipework was totally blocked.Removed chrome trap and removed debris,flushed through and cleaned all associated pipeworks.Tested and all water now flushes away as it should.Photo\/video attached.<\/p>

19\/04\/2024 12:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60195","activity_ticket_id":"56451","ticket_reference":"HDT57536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of alarms and CO2 alarms ","ticket_address_1":"Fitzrovia Portfolio","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Fitzrovia Portfolio","cs_id":"2970","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2970","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/04\/24","activity_end":"2024-04-19 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69574","activity_notes":"Please take photos of alarms in date for each property and list and replace out of date ones. List of alarms and CO2 alarms 1.Flat 1, 10 Charlotte Street, London, W1T 2LT2.Flat 2, 18 Charlotte Street, London, W1T 2LZ3.Flat 1, 19 Charlotte Street, London, W1T 1RW4.Flat 2, 19 Charlotte Street, London, W1T 1RW5.Flat 1, 23 Charlotte Street, London, W1T 1RW6.Flat 2, 23 Charlotte Street, London, W1T 1RW7.Flat 3, 23 Charlotte Street, London, W1T 1RW8.Flat 4, 23 Charlotte Street, London, W1T 1RW9.Flat 5, 23 Charlotte Street, London, W1T 1RW10.Flat 1, 5 Charlotte Place, London, W1T 1SF11.Flat 2, 5 Charlotte Place, London, W1T 1SF12.Flat 3, 5 Charlotte Place, London, W1T 1SF13.Flat 4, 5 Charlotte Place, London, W1T 1SF14.Flat 2, 22 Goodge Street, London, W1T 2QE15.Flat 1, 32 Goodge Street, London, W1T 2QJ16.Flat 2, 32 Goodge Street, London, W1T 2QJ17.Flat 3, 32 Goodge Street, London, W1T 2QJ18.Flat 2, 49a Goodge Street, London, W1T 1TE19.Flat 1, 62a Goodge Street, London, W1T 4NE20.Flat 2, 62a Goodge Street, London, W1T 4NE21.Flat 3, 62a Goodge Street, London, W1T 4NE22.Flat 4, 62a Goodge Street, London, W1T 4NE","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 10:09 (System)<\/b>Ticket Created<\/p>

22\/04\/2024 20:39 (michaelk)<\/b>Completed alarm survey and forwarded details to the office. 4hrs labour 205<\/p>

23\/04\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60196","activity_ticket_id":"56452","ticket_reference":"HDT57537","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To order 3 tubs of the blue liquid. To be taken to the basement mercer walk bin store when they come in. ","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AB","cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/24","activity_end":"2024-04-26 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69575","activity_notes":"To order 3 tubs of the blue liquid. To be taken to the basement mercer walk bin store when they come in. THESE ARE IN RECEPTION ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 10:31 (System)<\/b>Ticket Created<\/p>

19\/04\/2024 11:07 (jane)<\/b>Greasebeta x 3No on order - 3 day lead-time <\/p>

23\/04\/2024 10:55 (sandra)<\/b>IN RECEPTION <\/p>

24\/04\/2024 12:41 (sandra)<\/b>Alan aware <\/p>

26\/04\/2024 05:56 (alan)<\/b>Drop off <\/p>

26\/04\/2024 08:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60197","activity_ticket_id":"56453","ticket_reference":"HDT57538","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace damaged socket in print room and replace blown lamps in reception and rear fire escape ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/04\/24","activity_end":"2024-04-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69576","activity_notes":"To replace damaged socket in print room and replace blown lamps in reception and rear fire escape ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 10:36 (System)<\/b>Ticket Created<\/p>

19\/04\/2024 10:54 (alan)<\/b>Replace damaged socket in basement print room, replace blown lamps in reception and rear staircase <\/p>

19\/04\/2024 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60198","activity_ticket_id":"56454","ticket_reference":"HDT57539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16202 - Replacement Heatrae Sadia Water Heater ","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SF","cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/24","activity_end":"2024-04-26 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69577","activity_notes":"Replacement Heatrae Sadia Water Heater ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2024 15:49 (sandra)<\/b>requested Friday to fit new heater <\/p>

23\/04\/2024 16:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60199","activity_ticket_id":"56369","ticket_reference":"HDT57454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 21:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69578","activity_notes":"no hot water Call Saliha before arrival and she will provide the code07860557134","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 11:28 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 11:29 (sandra)<\/b>waiting on access <\/p>

12\/04\/2024 15:52 (sandra)<\/b>attended <\/p>

12\/04\/2024 15:56 (sandra)<\/b>the manifold needs a part. a quote will be sent to replace. We have left it running but it may cut out again. - Email Sent<\/b><\/p>

16\/04\/2024 10:44 (michaelk)<\/b>Attended site to investigate hot water issue. Found the system out on low pressure which was re-pressurised. Investigated manifold and found leak marks around some of the manifold connections. I would recommend replacing these connections. Left the system operational. 2hrs labour 105<\/p>

17\/04\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>

19\/04\/2024 11:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 11:19 (sandra)<\/b>go ahead to replaced the parts need it.Best RegardsHoho Garcia <\/p>

24\/04\/2024 09:48 (sandra)<\/b>provisionally booked for 30th <\/p>

01\/05\/2024 09:43 (sandra)<\/b>Please call Saliha before arrival and she will provide the code to access.07860557134<\/p>

01\/05\/2024 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60200","activity_ticket_id":"56455","ticket_reference":"HDT57540","ticket_client":"2116","client_name":"Bancone ","ticket_title":"assist with removing lights\/sockets for some tiling works being carried out by another contractor ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/04\/24","activity_end":"2024-04-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69579","activity_notes":"assist with removing lights\/sockets for some tiling works being carried out by another contractor Thursday at 7.30","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 11:25 (System)<\/b>Ticket Created<\/p>

19\/04\/2024 11:26 (sandra)<\/b>booked for 7.30 am Thursday 25th <\/p>

29\/04\/2024 07:43 (alan)<\/b>Remove lights and put back for tile fitters<\/p>

29\/04\/2024 13:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60201","activity_ticket_id":"56456","ticket_reference":"HDT57541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16201 - replacement under counter fridge","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/24","activity_end":"2024-04-26 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69580","activity_notes":"replacement under counter fridgeBooked for Friday 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 12:35 (sandra)<\/b>Friday 26th 10 - 2pm <\/p>

26\/04\/2024 16:02 (iain)<\/b>Under counter fridge.<\/p>

26\/04\/2024 16:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60202","activity_ticket_id":"56256","ticket_reference":"HDT57341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To inspect a Door Retainer System at 21 New Row \u00e2\u20ac\u201c this is an office building - For Tuesday 23rd April at 12noon - To be in attendance with fire contractor -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/04\/24","activity_end":"2024-04-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69581","activity_notes":"To inspect a Door Retainer System at 21 New Row this is an office building - For Tuesday 23rd April at 12noon - To be in attendance with fire contractor ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2024 10:05 (System)<\/b>Ticket Created<\/p>

09\/04\/2024 10:26 (travis)<\/b>Attended on time,fire company engineer failed to attend.<\/p>

09\/04\/2024 11:15 (jane)<\/b>To re-book the appointment <\/p>

12\/04\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>

12\/04\/2024 15:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/04\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>

19\/04\/2024 11:42 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/04\/2024 11:43 (jane)<\/b>To inspect a Door Retainer System at 21 New Row this is an office building - For Tuesday 23rd April at 12noon - To be in attendance with fire contractor <\/p>

23\/04\/2024 12:21 (iain)<\/b>Fire door that wouldn't stay open I have reset so it does. All other doors checked, hinges etc.Fire alarm company will order and replace faulty closers.<\/p>

23\/04\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60203","activity_ticket_id":"56047","ticket_reference":"HDT57132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/24","activity_end":"2024-05-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69582","activity_notes":"Booked for Thursday 2nd with keys 1 light change in the ceiling of same bathroom ( has not worked for a year would you be able to check if the ceiling is dry to decorate as well ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 14:07 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:07 (sandra)<\/b>emailed for access on 20th <\/p>

20\/03\/2024 14:35 (jane)<\/b>Sent a picture to St Annes to see if they can source <\/p>

20\/03\/2024 14:37 (jane)<\/b>Sent a picture of the toilet seat to St Annes to see if they can source <\/p>

20\/03\/2024 16:17 (sandra)<\/b>waiting on confirmation for Friday at 9am with tenant <\/p>

27\/03\/2024 12:29 (sandra)<\/b>emailed for access on 28th <\/p>

27\/03\/2024 15:00 (jane)<\/b>Toilet seat on order from St Annes - should be delivered end of this week <\/p>

04\/04\/2024 10:00 (sandra)<\/b>access requested for Wed 10th 8 - 10am<\/p>

10\/04\/2024 12:10 (sandra)<\/b>no access for Wednesday. Provisionally booked for Friday <\/p>

12\/04\/2024 16:10 (sandra)<\/b>no access given Lilian has emailed again <\/p>

19\/04\/2024 15:21 (sandra)<\/b> access with tenant on Wednesday 24th at 8am <\/p>

19\/04\/2024 15:24 (sandra)<\/b>RA 10 -2 pm <\/p>

22\/04\/2024 10:31 (sandra)<\/b>Booked for 24th 8 - 12 at tenants request <\/p>

25\/04\/2024 07:14 (michaelk)<\/b>Attended site to repair the ensuite toilet which had jammed on the inlet valve. A replacement inlet valve was installed. The bathroom toilet seat was also replaced. Both main shower heads were also replaced. 3hrs labour plus parts, total 295.80 ex vat.<\/p>

25\/04\/2024 14:12 (sandra)<\/b>requested update from RA<\/p>

29\/04\/2024 07:47 (alan)<\/b>Repair faulty lights in bathroom Order new extractor fan for bathroom damaged by leak Look at lights in main room occasionally flickering. Fault found to be dimmer panel, order replacement<\/p>

30\/04\/2024 14:08 (sandra)<\/b>dimmer panel booked for Thursday 2nd <\/p>

02\/05\/2024 15:12 (alan)<\/b>Return to site and replace faulty extractor fan in toilet and dimmer switches in main room <\/p>

03\/05\/2024 11:51 (sandra)<\/b>provisionally booked Decorating for Thursday 9th <\/p>

09\/05\/2024 11:56 (sandra)<\/b>confirmed PM <\/p>

09\/05\/2024 14:52 (sandra)<\/b>to check shower controls on Monday 13th<\/p>

13\/05\/2024 11:17 (dean)<\/b>280.00<\/p>

13\/05\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>RA to return on Wednesday 22nd May 10 - 2pm.Awaiting confirmation on tenant <\/p>

23\/05\/2024 10:58 (sandra)<\/b>waiting on update from engineer regarding the washer\/dryer<\/p>

23\/05\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60204","activity_ticket_id":"56457","ticket_reference":"HDT57542","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you raise a job to 120-122 Long acre to order 2 BRITA P1000 filter cartridge. ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/24","activity_end":"2024-04-26 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69583","activity_notes":"Please can you raise a job to 120-122 Long acre to order 2 BRITA P1000 filter cartridge. ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 12:45 (System)<\/b>Ticket Created<\/p>

19\/04\/2024 14:57 (jane)<\/b>2No x filter cartridges on order - delivery date 22 April <\/p>

24\/04\/2024 12:53 (sandra)<\/b>in reception Alan aware <\/p>

29\/04\/2024 04:24 (alan)<\/b>Drop off parts <\/p>

29\/04\/2024 13:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60205","activity_ticket_id":"56458","ticket_reference":"HDT57543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16194 - Repairs to shower tray ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/05\/24","activity_end":"2024-05-15 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69584","activity_notes":"Repairs to shower tray Booked for 15th May with keys after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:52 (sandra)<\/b>emailed for access Friday at 8am <\/p>

25\/04\/2024 15:18 (sandra)<\/b>scheduled by tenant for 15th May <\/p>

26\/04\/2024 13:45 (sandra)<\/b>11am to access with tenant <\/p>

15\/05\/2024 17:04 (iain)<\/b>Shower tray works.<\/p>

21\/05\/2024 11:34 (sandra)<\/b>emailed for access to take final measurements<\/p>

21\/05\/2024 12:23 (sandra)<\/b>We have a gap tomorrow ( Wed 22nd) between 11:30am - 2:30pm, you can access the flat then, we will have a cleaning team in situ.Iain to attend to take final measurements <\/p>

07\/06\/2024 11:31 (jane)<\/b>Emailed client to ask when it would be convenient to carry out the tiling flooring works, will take approximately 2\/3 days <\/p>

07\/06\/2024 16:10 (jane)<\/b>Requested access for 17th and 18th June for the tiling works <\/p>

10\/06\/2024 13:32 (jane)<\/b>Tenant has requested 1st Aug after 11am for 2 days.<\/p>

10\/06\/2024 15:14 (jane)<\/b>Requested for 7th and 8th August from 8\/9am each day <\/p>

14\/06\/2024 12:45 (jane)<\/b>Friday 2nd Aug 8am & 3rd Aug - Saturday and back on Monday 8am to reinstate toilet & towel rail -confirmed <\/p>

17\/07\/2024 15:12 (jane)<\/b>Re-booked for 29th July from 8am for two days <\/p>

30\/07\/2024 05:57 (michaelk)<\/b>Attended site to remove the toilet and to draindown and remove towel rail. Left area clear for mark. 2hrs labour 105<\/p>

30\/07\/2024 11:28 (sandra)<\/b>booked to install toilet and towel rail on 31st <\/p>

31\/07\/2024 09:38 (mark)<\/b>Take up existing tiled floor, clear rubbish.Re tile and grout floor, apply mastic seal aroutnd perimeter <\/p>

31\/07\/2024 16:50 (sandra)<\/b>returning 6.30 Thursday to complete <\/p>

31\/07\/2024 19:49 (michaelk)<\/b>Attended site to reinstated the toilet and towel rail following tiling work. Had problems sealing the toilet as the floor height has been raised, also the towel rail pipes now need to be extended, as the tail centres are out. 3hrs labour plus parts, total 47.40 ex vat.Note; returning in the morning before the cleaners to try to finish<\/p>

02\/08\/2024 07:23 (michaelk)<\/b>Attended site to complete the toilet installation\/sealing up, once the area had completely dried. Extended the towel rail pipework and completed the additional pipework. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 07:38 (michaelk)<\/b>Attended site to seal up the toilet and to extend the towel rail pipework. Completed work and left in full working order. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 10:53 (jane)<\/b>Awaiting access for Monday 5th August - Checked on the new bathroom tiling and found an issue between the tiles and the edge of the flooring.The tiles is raised a little therefore the edges are quite sharp and it may cut someone's feet if they are not careful. It needs threshold to avoid being cut.- To reinstate the wall skirting outside the bathroom- To install a small pull handle door rim <\/p>

05\/08\/2024 09:57 (sandra)<\/b>Lilian has informed this is postponed until next Monday 12th but will confirm in due course <\/p>

05\/08\/2024 11:20 (sandra)<\/b> Next week 13th - Tues - 11amdo you think the engineer can complete the below works in 2 hours?Reason being is one resident leave by 11am and the next checking in at 3pm.Cleaner will be on site from 11 - 3pm.<\/p>

06\/08\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60206","activity_ticket_id":"56438","ticket_reference":"HDT57523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16198 - replacement integrated fridge with ice box ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TA","cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/24","activity_end":"2024-04-24 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69585","activity_notes":"help Iain with delivery of the fridge 24th ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2024 14:21 (sandra)<\/b>booked for 24th 10 - 2pm <\/p>

19\/04\/2024 14:34 (sandra)<\/b>tenant home for access<\/p>

19\/04\/2024 14:40 (sandra)<\/b>sarahbutler@gwmail.gwu.edutenants email <\/p>

23\/04\/2024 16:06 (iain)<\/b>Supplied and fitted integrated fridge.<\/p>

23\/04\/2024 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60207","activity_ticket_id":"56459","ticket_reference":"HDT57544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate bathroom ceiling and touch up where mouldy in kitchen ","ticket_address_1":"Flat 4","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SF","cs_address_1":"Flat 4","cs_id":"445","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"445","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/04\/24","activity_end":"2024-04-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69586","activity_notes":"redecorate bathroom ceiling and touch up where mouldy in kitchen Thursday morning with tenant ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2024 14:25 (System)<\/b>Ticket Created<\/p>

23\/04\/2024 09:15 (sandra)<\/b>Thursday morning with tenant<\/p>

23\/04\/2024 16:03 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60208","activity_ticket_id":"56460","ticket_reference":"HDT57545","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/24","activity_end":"2024-04-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69587","activity_notes":"Handy Man Service For Wednesday 24th and Thursday 25th April ","activity_timesheet":"2","ticket_notes_combined":"

19\/04\/2024 14:56 (jane)<\/b>For Wednesday 24th and Thursday 25th April <\/p>

24\/04\/2024 16:28 (iain)<\/b>Maintenance.<\/p>

25\/04\/2024 16:05 (iain)<\/b>Maintenance.<\/p>

30\/04\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60209","activity_ticket_id":"56047","ticket_reference":"HDT57132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/04\/24","activity_end":"2024-04-24 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69588","activity_notes":"washer\/dryer only has cold water in it","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 14:07 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:07 (sandra)<\/b>emailed for access on 20th <\/p>

20\/03\/2024 14:35 (jane)<\/b>Sent a picture to St Annes to see if they can source <\/p>

20\/03\/2024 14:37 (jane)<\/b>Sent a picture of the toilet seat to St Annes to see if they can source <\/p>

20\/03\/2024 16:17 (sandra)<\/b>waiting on confirmation for Friday at 9am with tenant <\/p>

27\/03\/2024 12:29 (sandra)<\/b>emailed for access on 28th <\/p>

27\/03\/2024 15:00 (jane)<\/b>Toilet seat on order from St Annes - should be delivered end of this week <\/p>

04\/04\/2024 10:00 (sandra)<\/b>access requested for Wed 10th 8 - 10am<\/p>

10\/04\/2024 12:10 (sandra)<\/b>no access for Wednesday. Provisionally booked for Friday <\/p>

12\/04\/2024 16:10 (sandra)<\/b>no access given Lilian has emailed again <\/p>

19\/04\/2024 15:21 (sandra)<\/b> access with tenant on Wednesday 24th at 8am <\/p>

19\/04\/2024 15:24 (sandra)<\/b>RA 10 -2 pm <\/p>

22\/04\/2024 10:31 (sandra)<\/b>Booked for 24th 8 - 12 at tenants request <\/p>

25\/04\/2024 07:14 (michaelk)<\/b>Attended site to repair the ensuite toilet which had jammed on the inlet valve. A replacement inlet valve was installed. The bathroom toilet seat was also replaced. Both main shower heads were also replaced. 3hrs labour plus parts, total 295.80 ex vat.<\/p>

25\/04\/2024 14:12 (sandra)<\/b>requested update from RA<\/p>

29\/04\/2024 07:47 (alan)<\/b>Repair faulty lights in bathroom Order new extractor fan for bathroom damaged by leak Look at lights in main room occasionally flickering. Fault found to be dimmer panel, order replacement<\/p>

30\/04\/2024 14:08 (sandra)<\/b>dimmer panel booked for Thursday 2nd <\/p>

02\/05\/2024 15:12 (alan)<\/b>Return to site and replace faulty extractor fan in toilet and dimmer switches in main room <\/p>

03\/05\/2024 11:51 (sandra)<\/b>provisionally booked Decorating for Thursday 9th <\/p>

09\/05\/2024 11:56 (sandra)<\/b>confirmed PM <\/p>

09\/05\/2024 14:52 (sandra)<\/b>to check shower controls on Monday 13th<\/p>

13\/05\/2024 11:17 (dean)<\/b>280.00<\/p>

13\/05\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>RA to return on Wednesday 22nd May 10 - 2pm.Awaiting confirmation on tenant <\/p>

23\/05\/2024 10:58 (sandra)<\/b>waiting on update from engineer regarding the washer\/dryer<\/p>

23\/05\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60210","activity_ticket_id":"56461","ticket_reference":"HDT57546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16206 - New white wooden venetian blinds ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/24","activity_end":"2024-06-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69589","activity_notes":"New white wooden venetian blinds Monday morning with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 11:14 (jane)<\/b>Blinds on order - 4 week lead-time <\/p>

21\/05\/2024 10:32 (sandra)<\/b>chased <\/p>

06\/06\/2024 11:15 (sandra)<\/b>Jane chasing order <\/p>

06\/06\/2024 11:32 (sandra)<\/b>emailed for access on Monday morning <\/p>

07\/06\/2024 11:07 (sandra)<\/b>emailed hoho and tenant to confirm Monday or give another date <\/p>

07\/06\/2024 14:30 (sandra)<\/b>confirmed Monday morning with tenant for access <\/p>

10\/06\/2024 11:02 (travis)<\/b>Collection, fitment and disposal of X4 blinds in living room.<\/p>

10\/06\/2024 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60211","activity_ticket_id":"56462","ticket_reference":"HDT57547","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 2","ticket_address_2":"5 Charlotte Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1SF","cs_address_1":"Flat 2","cs_id":"947","cs_address_2":"5 Charlotte Place","cs_town":"London","cs_postcode":"W1T 1SF","ticket_client_site":"947","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/05\/24","activity_end":"2024-05-08 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69590","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/04\/2024 15:38 (System)<\/b>Ticket Created<\/p>

19\/04\/2024 15:39 (sandra)<\/b>sent for appointment <\/p>

22\/04\/2024 10:32 (sandra)<\/b>RA booked for Wednesday 24th 8 - 12 <\/p>

23\/04\/2024 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60212","activity_ticket_id":"56303","ticket_reference":"HDT57388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16167 - Replacement blind and window film","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/04\/24","activity_end":"2024-04-29 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69591","activity_notes":"Blinds on order booked for Monday after 11 am blinds in reception ","activity_timesheet":"2","ticket_notes_combined":"

05\/04\/2024 16:41 (jane)<\/b>Blind on order - Anticipated Dispatch Date - 24\/04\/2024 <\/p>

09\/04\/2024 14:05 (jane)<\/b>Privacy film on order - 3 day lead-time Blind on order - Anticipated Dispatch Date - 24\/04\/2024<\/p>

18\/04\/2024 11:53 (sandra)<\/b>privacy film to be fitted, blinds to follow <\/p>

19\/04\/2024 15:40 (travis)<\/b>Attended and replaced mastic in bathroom,blocked out window above door in bedroom.<\/p>

25\/04\/2024 13:38 (sandra)<\/b>access requested for Monday <\/p>

25\/04\/2024 13:42 (sandra)<\/b>confirmed Monday after 11 am <\/p>

29\/04\/2024 15:33 (travis)<\/b>Cleaned glass windows inside and outside,Fitted privacy film to all windows in living room area,Removed and fitted new roller blind on kitchen window.<\/p>

29\/04\/2024 15:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60213","activity_ticket_id":"56463","ticket_reference":"HDT57548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Door Lock:","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/24","activity_end":"2024-04-21 20:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69592","activity_notes":"Broken Door Lock: Lock for red door is broken again. site would like a new lock to be fitted.site went to unlock today after the repair 4 days ago and it is broken again and wont let them unlock the door ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2024 20:10 (System)<\/b>Ticket Created<\/p>

21\/04\/2024 20:23 (roy)<\/b>Removed broken lock and replaced<\/p>

22\/04\/2024 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60214","activity_ticket_id":"56464","ticket_reference":"HDT57549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shaver light in bathroom broken:","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 3","cs_id":"952","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/24","activity_end":"2024-04-21 20:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69593","activity_notes":"Shaver light in bathroom broken:","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2024 20:12 (System)<\/b>Ticket Created<\/p>

21\/04\/2024 20:20 (roy)<\/b>Removed damaged shaverlight unit and made safe cables.New shaverlight required<\/p>

22\/04\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>

26\/04\/2024 11:33 (sandra)<\/b>access requested <\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60215","activity_ticket_id":"56465","ticket_reference":"HDT57550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cooker not working:","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/24","activity_end":"2024-04-21 20:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69594","activity_notes":"Cooker not working: Hob Rings are not working 1 work however the rest are out of service ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2024 20:15 (System)<\/b>Ticket Created<\/p>

21\/04\/2024 20:18 (roy)<\/b>Tenants using incorrect pans.Induction hob pans required. One on site and ok when used<\/p>

22\/04\/2024 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60216","activity_ticket_id":"56466","ticket_reference":"HDT57551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smoke vent keeps beeping:","ticket_address_1":"44 Wellington Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"44 Wellington Street","cs_id":"661","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"661","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/24","activity_end":"2024-04-21 20:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69595","activity_notes":"Smoke vent keeps beeping: Please note that in 44 Wellington St in the communal area there is a smoke vent that is keep beeping, would you be able to send someone to have this checked please? ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2024 20:17 (System)<\/b>Ticket Created<\/p>

21\/04\/2024 20:21 (roy)<\/b>Reset smoke vent and closed.But panel continues to beep.Will need to reattend on Monday <\/p>

22\/04\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2024 09:35 (sandra)<\/b>reset smoke vent but it is still bleeping. This will need a fire alarm company to attend. - Email Sent<\/b><\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60217","activity_ticket_id":"56467","ticket_reference":"HDT57552","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you Raise a job for Covent Garden Estate Charge to investigate CHP Fault in basement Mercer walk.","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/24","activity_end":"2024-04-22 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69596","activity_notes":"Please can you Raise a job for Covent Garden Estate Charge to investigate CHP Fault in basement Mercer walk.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 09:11 (System)<\/b>Ticket Created<\/p>

23\/04\/2024 07:15 (michaelk)<\/b>Attended site to investigate why the chp unit has failed. The cause is linked to high exhaust temperatures, re-setting the unit could cause further issues. We recommend that the chp service company attends to resolve the problem. 1hr labour 55<\/p>

23\/04\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60218","activity_ticket_id":"56469","ticket_reference":"HDT57554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into flat 1 from Flat 3 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/04\/24","activity_end":"2024-04-23 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69597","activity_notes":"leak into flat 1 from Flat 3 ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 09:30 (System)<\/b>Ticket Created<\/p>

22\/04\/2024 12:53 (iain)<\/b>Leak traced to pan connector in flat 3. Must be blocked as well as leaked for over an hour after 1 flush. Mike Keenan to remove pan and make repair.<\/p>

24\/04\/2024 07:24 (michaelk)<\/b>Attended site to investigate toilet leak. Identified that the waste pipe was completely blocked to outside drain. The toilet was removed and the blockage was confirmed as wet wipes. A large amount of wipes were removed, however the job was passed back to lilian to contact the specialist drainage engineers. We then re-attended site to refit the toilet on completion. Note; boxing around the toilet was damaged, lilian was informed. 5hrs labour 255<\/p>

24\/04\/2024 11:48 (michael)<\/b>(Ticket Closed)<\/p>

25\/04\/2024 11:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2024 11:20 (sandra)<\/b>access requested for Tuesday morning to look at damaged wood boxing <\/p>

25\/04\/2024 13:53 (sandra)<\/b>Tuesday AM with keys <\/p>

30\/04\/2024 15:15 (travis)<\/b>Cut to suit and fitted boxing in to side of toilet following a leak, painted and mastic sealed.<\/p>

30\/04\/2024 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60219","activity_ticket_id":"56470","ticket_reference":"HDT57555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57549 Follow-Up - New shaver-light ordered ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"952","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/24","activity_end":"2024-05-01 21:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69598","activity_notes":"HDT57549 Follow-Up- New shaver-light ordered ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2024 09:42 (System)<\/b>Ticket Created<\/p>

22\/04\/2024 09:44 (jane)<\/b>Ordering new shaver light <\/p>

26\/04\/2024 09:57 (sandra)<\/b>estimated delivery date 29th April <\/p>

26\/04\/2024 11:34 (sandra)<\/b>access requested <\/p>

30\/04\/2024 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60220","activity_ticket_id":"56469","ticket_reference":"HDT57554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into flat 1 from Flat 3 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/04\/24","activity_end":"2024-04-22 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69599","activity_notes":"leak into flat 1 from Flat 3 ceiling is cracked keys for Flat 3 and tenant for Flat 1 will be there at 11 o\/c","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 09:30 (System)<\/b>Ticket Created<\/p>

22\/04\/2024 12:53 (iain)<\/b>Leak traced to pan connector in flat 3. Must be blocked as well as leaked for over an hour after 1 flush. Mike Keenan to remove pan and make repair.<\/p>

24\/04\/2024 07:24 (michaelk)<\/b>Attended site to investigate toilet leak. Identified that the waste pipe was completely blocked to outside drain. The toilet was removed and the blockage was confirmed as wet wipes. A large amount of wipes were removed, however the job was passed back to lilian to contact the specialist drainage engineers. We then re-attended site to refit the toilet on completion. Note; boxing around the toilet was damaged, lilian was informed. 5hrs labour 255<\/p>

24\/04\/2024 11:48 (michael)<\/b>(Ticket Closed)<\/p>

25\/04\/2024 11:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2024 11:20 (sandra)<\/b>access requested for Tuesday morning to look at damaged wood boxing <\/p>

25\/04\/2024 13:53 (sandra)<\/b>Tuesday AM with keys <\/p>

30\/04\/2024 15:15 (travis)<\/b>Cut to suit and fitted boxing in to side of toilet following a leak, painted and mastic sealed.<\/p>

30\/04\/2024 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60221","activity_ticket_id":"56471","ticket_reference":"HDT57556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extractor and sliding doors ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/24","activity_end":"2024-04-24 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69600","activity_notes":"Wednesday with Roy with keys can you help him with the wardrobe door extractor and sliding doors One of the doors in the bedroom wardrobe has come away from its sliding hinges and is ready to topple. In addition, I believe that there should be an expeller fan in the bathroom, but I dont believe it is operational. Could these items be investigated","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 10:35 (System)<\/b>Ticket Created<\/p>

22\/04\/2024 10:37 (sandra)<\/b>requested access <\/p>

22\/04\/2024 16:16 (sandra)<\/b>booked Wednesday with keys AM<\/p>

24\/04\/2024 14:05 (roy)<\/b>With AlanRehung doors and extractor fan<\/p>

24\/04\/2024 15:35 (alan)<\/b>Adjust and refit wardrobe doors Reset up extraction system in bathroom and clean filters <\/p>

25\/04\/2024 10:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60222","activity_ticket_id":"56471","ticket_reference":"HDT57556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extractor and sliding doors ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/24","activity_end":"2024-04-24 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69601","activity_notes":" sliding doors have come off keys for access Wednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 10:35 (System)<\/b>Ticket Created<\/p>

22\/04\/2024 10:37 (sandra)<\/b>requested access <\/p>

22\/04\/2024 16:16 (sandra)<\/b>booked Wednesday with keys AM<\/p>

24\/04\/2024 14:05 (roy)<\/b>With AlanRehung doors and extractor fan<\/p>

24\/04\/2024 15:35 (alan)<\/b>Adjust and refit wardrobe doors Reset up extraction system in bathroom and clean filters <\/p>

25\/04\/2024 10:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60223","activity_ticket_id":"56335","ticket_reference":"HDT57420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The shower keeps turning off after a few minutes, then keeps turning back on and off every two minutes or so.","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/24","activity_end":"2024-04-22 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69602","activity_notes":"the shower is still having issue even after replacing to original shower head.Please check if Keenan can attend today with keys.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2024 09:42 (System)<\/b>Ticket Created<\/p>

10\/04\/2024 09:43 (sandra)<\/b>WITH KEYS TODAY <\/p>

10\/04\/2024 20:09 (michaelk)<\/b>Attended the site today to test the reported issue with the electric shower. The shower was run with no fault found, however the shower head has been modified. The shower head is a filter\/water saving handset, which isn't compatible with this electric shower. This could be the cause of the overheating problem and should be removed. 1hr labour 55<\/p>

11\/04\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>

22\/04\/2024 10:44 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/04\/2024 07:12 (michaelk)<\/b>Attended site to investigate reported of shower turning off. The shower ran consistently when I was there, therfore I will quote to replace the shower as scale build up is the probable cause. 1hr labour 55<\/p>

23\/04\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60224","activity_ticket_id":"56472","ticket_reference":"HDT57557","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16200 - Closed system dosing works ","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AB","cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/05\/24","activity_end":"2024-05-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69603","activity_notes":"Closed system dosing worksFor 20th May ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2024 12:10 (jane)<\/b>Have instructed WCS Group <\/p>

03\/05\/2024 13:03 (jane)<\/b>Chased WCS for a date <\/p>

08\/05\/2024 10:18 (sandra)<\/b>chased WCS again for appointment <\/p>

08\/05\/2024 16:31 (jane)<\/b>Requested access for 20th May <\/p>

17\/05\/2024 15:16 (jane)<\/b>Confirmed access for Monday 20th May <\/p>

21\/05\/2024 10:49 (sandra)<\/b>chased for report <\/p>

21\/05\/2024 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60225","activity_ticket_id":"56473","ticket_reference":"HDT57558","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"making good and touch up painting","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/24","activity_end":"2024-04-26 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69604","activity_notes":"making good and touch up painting ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 14:09 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 11:01 (dean)<\/b>80.00<\/p>

30\/04\/2024 12:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60226","activity_ticket_id":"56474","ticket_reference":"HDT57559","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"making good and touch up painting","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/24","activity_end":"2024-04-26 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69605","activity_notes":"making good and touch up painting","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 14:12 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 11:01 (dean)<\/b>110.00<\/p>

30\/04\/2024 12:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60227","activity_ticket_id":"56475","ticket_reference":"HDT57560","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"making good and touch up painting","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/24","activity_end":"2024-04-26 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69606","activity_notes":"making good and touch up painting","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 14:13 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 11:02 (dean)<\/b>90.00<\/p>

30\/04\/2024 12:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60228","activity_ticket_id":"56476","ticket_reference":"HDT57561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16207 - Water damage repairs to top of staircase ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/04\/24","activity_end":"2024-04-25 08:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69607","activity_notes":"Water damage repairs to top of staircase ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2024 08:49 (dean)<\/b>380.00<\/p>

29\/04\/2024 13:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60229","activity_ticket_id":"56477","ticket_reference":"HDT57562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bath plug stuck ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/04\/24","activity_end":"2024-04-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69608","activity_notes":"bath plug stuck Can you please arrange for the bath plug to be released. It's stuck down and won't pop up.Does it need to be replaced to one that's user friendly?This afternoon between 2 - 4pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 16:33 (System)<\/b>Ticket Created<\/p>

22\/04\/2024 16:34 (sandra)<\/b>waiting on access <\/p>

23\/04\/2024 16:06 (iain)<\/b>Supplied and fitted new bathroom basin waste.<\/p>

23\/04\/2024 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60230","activity_ticket_id":"56478","ticket_reference":"HDT57563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16181 - Replacement wall controller for underfloor controls ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/24","activity_end":"2024-04-30 09:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69609","activity_notes":"Replacement wall controller for underfloor controls with keys but knock firstTuesday 30 keys but tenant may be home ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:12 (sandra)<\/b>Mike to order<\/p>

23\/04\/2024 10:18 (sandra)<\/b>provisionally booked for 30th<\/p>

26\/04\/2024 09:40 (sandra)<\/b>Tuesday 30th confirmed<\/p>

01\/05\/2024 06:30 (michaelk)<\/b>Attended site to carry out quoted work, replacing the heating controller. Completed work and left in full working order. The tenant was instructed on how to use the new controls and left with a guide. Total 211.19 ex vat.<\/p>

01\/05\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60231","activity_ticket_id":"56427","ticket_reference":"HDT57512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/04\/24","activity_end":"2024-04-26 08:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69610","activity_notes":"Some marks on walls, client to make decision.","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:17 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:18 (sandra)<\/b>booked 22nd - vacant <\/p>

22\/04\/2024 16:38 (iain)<\/b>ITC's.<\/p>

01\/05\/2024 10:32 (dean)<\/b>430.00<\/p>

01\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60232","activity_ticket_id":"56479","ticket_reference":"HDT57564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor toilets","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/24","activity_end":"2024-07-05 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69611","activity_notes":"1st Floor toilets - there is no light in the toilet after a leak.can the lights be checkedaccess through 1st floor office ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 09:55 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 07:30 (alan)<\/b>No power to toilet lights following leak Unable to access 2nd floor office where landlord distribution is Waiting access <\/p>

24\/04\/2024 12:30 (sandra)<\/b>emailed Holly with information for access. Awaiting response <\/p>

24\/04\/2024 16:33 (sandra)<\/b>keys are now at security <\/p>

25\/04\/2024 11:00 (sandra)<\/b>lock still hasnt been changed <\/p>

02\/05\/2024 11:37 (sandra)<\/b>(Placed On Hold) lock needs to be changed - maglock <\/p>

31\/05\/2024 09:54 (sandra)<\/b>to be closed and charged as no access gained <\/p>

03\/06\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60233","activity_ticket_id":"56480","ticket_reference":"HDT57565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement shower ","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/24","activity_end":"2024-04-29 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69612","activity_notes":"replacement shower Wednesday 1st with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 09:56 (System)<\/b>Ticket Created<\/p>

23\/04\/2024 10:12 (sandra)<\/b>Mike to order <\/p>

24\/04\/2024 13:01 (sandra)<\/b>provisionally booked for 1st May <\/p>

25\/04\/2024 14:15 (sandra)<\/b>Wednesday 1st with keys <\/p>

30\/04\/2024 07:13 (michaelk)<\/b>Attended site to replace existing shower with a new replacement. Completed installation and left in full working order. 4hrs labour plus parts, total 314.99 ex vat.<\/p>

30\/04\/2024 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60234","activity_ticket_id":"56481","ticket_reference":"HDT57566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate patch on ceiling and scrap away flaky paint ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/24","activity_end":"2024-04-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69613","activity_notes":"investigate patch on ceiling and scrap away flaky paint booked for Thursday morning tenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:04 (System)<\/b>Ticket Created<\/p>

23\/04\/2024 10:05 (sandra)<\/b>access requested for Thursday <\/p>

23\/04\/2024 13:02 (sandra)<\/b>confirmed <\/p>

25\/04\/2024 20:33 (roy)<\/b>Small stain on ceiling. I believe they are old but need access into the flat above but this is where tenant washes her dog in the shower leaving the door open.I think its spillage on the floor.Scrape back flaking paint and need to monitor stain before painting<\/p>

30\/04\/2024 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60235","activity_ticket_id":"56482","ticket_reference":"HDT57567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/24","activity_end":"2024-04-24 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69614","activity_notes":"Electrical boilers and controls ","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2024 13:02 (sandra)<\/b>24th vacant <\/p>

25\/04\/2024 09:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60236","activity_ticket_id":"56483","ticket_reference":"HDT57568","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"investigation into hot water issue for bath","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/04\/24","activity_end":"2024-04-25 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69615","activity_notes":"investigation into hot water issue for bathTHURSDAY AFTERNOON TENANT WILL BE HOME ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 11:01 (System)<\/b>Ticket Created<\/p>

23\/04\/2024 11:02 (sandra)<\/b>emailed for Access on Thursday 25th<\/p>

23\/04\/2024 12:30 (sandra)<\/b>Tenant home for access Thursday pm <\/p>

25\/04\/2024 15:30 (alan)<\/b>Look at water heater supplying bathroom Replace fuse spur and leave working Please note this water heater only holds 25 litre of hot water so will not be enough to run a bath <\/p>

25\/04\/2024 15:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60237","activity_ticket_id":"56484","ticket_reference":"HDT57569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire exit door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/04\/24","activity_end":"2024-04-23 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69616","activity_notes":"Could we please amend this call out to look at the main fire exit door instead?The right hand door mechanism is faulty. The bin store door is now working. PICTURE SENT SEPARTELY ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 12:40 (System)<\/b>Ticket Created<\/p>

23\/04\/2024 16:08 (iain)<\/b>Overhauled emergency exit coded lock, mortice lock and push bar.<\/p>

23\/04\/2024 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60238","activity_ticket_id":"56485","ticket_reference":"HDT57570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our housekeeper reported that the boiler shows an Error F.75 - Pump\/water shortage and switches off.","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/04\/24","activity_end":"2024-04-23 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69617","activity_notes":"Our housekeeper reported that the boiler shows an Error F.75 - Pump\/water shortage and switches off.Go to their office and Adriana will give access ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 12:56 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 07:28 (michaelk)<\/b>Attended site to investigate low water pressure to boiler, f75. When we actually arrived the system pressure was at 3.5bar, so I would imagine that someone had topped up the pressure. The pressure was reduced to normal working level, we then tested for leaks and checked expansion vessel for correct operation. Boiler was left fully operational. 2hrs labour 105<\/p>

24\/04\/2024 11:51 (michael)<\/b>(Ticket Closed)<\/p>

25\/04\/2024 07:18 (michaelk)<\/b>Attended site to investigate boiler issue reported. The flow sensor was removed and cleaned to resolve the flow issue. Note; when we attended yesterday the boiler had been over-pressurised which had hidden the f75 fault which was actually flow not low pressure. 2hrs labour 105<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60239","activity_ticket_id":"56486","ticket_reference":"HDT57571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16132 - High Yaki door repairs ","ticket_address_1":"Unit 13","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 13","cs_id":"229","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"229","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/06\/24","activity_end":"2024-06-17 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69618","activity_notes":"High Yaki door repairs ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2024 10:20 (sandra)<\/b>parts are made to order.2020 to advise when they are ready to fit <\/p>

07\/05\/2024 14:29 (sandra)<\/b>chased for update <\/p>

09\/05\/2024 11:07 (sandra)<\/b>Brian chasing lead time on parts <\/p>

16\/05\/2024 15:13 (sandra)<\/b>chased for lead time to fit parts <\/p>

16\/05\/2024 16:08 (sandra)<\/b>provisionally booked for 22nd awaiting confirmation from client <\/p>

17\/05\/2024 12:15 (sandra)<\/b>chased access confirmation <\/p>

20\/05\/2024 11:11 (sandra)<\/b>8.30 on 22nd May <\/p>

22\/05\/2024 12:30 (sandra)<\/b>attended and no access given by restaurant. Contact Holly who said the manager forgot and it would need to be rescheduled. aborted visit cost applied<\/p>

29\/05\/2024 11:05 (sandra)<\/b>emailed twentytwenty for another appointment <\/p>

31\/05\/2024 09:31 (sandra)<\/b>rescheduled for 8.30 on 6th June waiting on confirmation <\/p>

06\/06\/2024 12:19 (sandra)<\/b>no access for the 2nd time. Holly aware there will be a charge for parts and aborted calls. Waiting for Holly to tell us if they still want the works to go ahead <\/p>

10\/06\/2024 16:31 (jane)<\/b>No access on two occasions - charge of 315.00 plus VAT <\/p>

10\/06\/2024 16:36 (jane)<\/b>No access on two occasions - charge of 315.00 plus VAT per visit <\/p>

11\/06\/2024 14:11 (jane)<\/b>Requested access for Monday 17th June around 8:30am<\/p>

17\/06\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60240","activity_ticket_id":"56487","ticket_reference":"HDT57572","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"fit one heat detector alarm in a kitchen and smoke alarms x 2 in the 1 in hallway and one in the living room.","ticket_address_1":"Flat 8","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 8","cs_id":"2971","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2H 9JS","ticket_client_site":"2971","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/24","activity_end":"2024-04-26 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69619","activity_notes":"fit one heat detector alarm in a kitchen and smoke alarms x 2 in the 1 in hallway and one in the living room.please provide the alarms ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 15:16 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 09:34 (sandra)<\/b>to attend after 126 LA<\/p>

26\/04\/2024 10:28 (sandra)<\/b>before 12 on 26th<\/p>

29\/04\/2024 07:42 (alan)<\/b>Install battery heat alarm in kitchen, smoke alarms in main room and hallway <\/p>

29\/04\/2024 13:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60241","activity_ticket_id":"56488","ticket_reference":"HDT57573","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Can you see if the door is secure ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/24","activity_end":"2024-04-23 16:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69620","activity_notes":"Can you see if the door is secure at High Yaki restaurant ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 15:25 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 14:06 (roy)<\/b>Door is secure but gap between doors allowing easy access with tools.Needs a plate to cover gap to stop tool prising door open.2nd lock would also be useful<\/p>

25\/04\/2024 10:47 (michael)<\/b>(Ticket Closed)<\/p>

25\/04\/2024 10:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60242","activity_ticket_id":"56489","ticket_reference":"HDT57574","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet wont refill in full ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/24","activity_end":"2024-05-07 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69621","activity_notes":"toilet wont refill in full continually runs water into pan - ensuite toilet Travis attending first to take out cabinet. After 11 am Tuesday 7th ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 09:07 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 09:08 (sandra)<\/b>Please enter anytime after 1pm with keys. - 24th<\/p>

25\/04\/2024 07:07 (michaelk)<\/b>Attended site site to investigate toilet syphon issue. The cistern installation allows no access to carry out repairs to the cistern. An access panel needs to be installed in either the wall or the adjacent wardrobes. 1hr labour 55<\/p>

26\/04\/2024 10:09 (sandra)<\/b>he cistern installation allows no access to carry out repairs to the cistern. An access panel needs to be installed in either the wall or the adjacent wardrobes.Can you advise how you wish us to proceed - Email Sent<\/b><\/p>

01\/05\/2024 10:05 (jane)<\/b>Chased client and sent pictures regarding access panel <\/p>

01\/05\/2024 12:16 (sandra)<\/b>Travis to access this afternoon to quote for access hatch to be fitted <\/p>

02\/05\/2024 11:07 (sandra)<\/b>provisionally booked for 7th <\/p>

03\/05\/2024 12:19 (sandra)<\/b> confirmed <\/p>

07\/05\/2024 21:39 (michaelk)<\/b>Attended site to investigate the toilet cistern which had been opened up for inspection. A replacement side entry ballvalve and float were fitted as this was foundbletting by. The syphon seal was also cleaned. 2hrs labour plus parts, total 140.80 ex vat.<\/p>

08\/05\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60243","activity_ticket_id":"56490","ticket_reference":"HDT57575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cooker extractor lights need replacing ","ticket_address_1":"First, Second, Third Floors","ticket_address_2":"38 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8PB","cs_address_1":"First, Second, Third Floors","cs_id":"2972","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 8PB","ticket_client_site":"2972","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/24","activity_end":"2024-05-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69622","activity_notes":"cooker extractor lights need replacing 30th with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 09:16 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 09:16 (sandra)<\/b>booked with hinges for 30th Alan to order lamps <\/p>

24\/04\/2024 09:26 (sandra)<\/b>confirmed with tenant <\/p>

02\/05\/2024 06:48 (alan)<\/b>Replace blown lamps in cooker hood Look at light under kitchen cupboard not working, fault found to be transformer, order replacement and arrange with tenant to return Thursday at 3pm <\/p>

02\/05\/2024 15:10 (alan)<\/b>Return to site and replace transformer for lights under kitchen cupboard <\/p>

02\/05\/2024 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60244","activity_ticket_id":"56491","ticket_reference":"HDT57576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service the extractor as it is not working ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/24","activity_end":"2024-05-16 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69623","activity_notes":"filters for the extractor booked for the 16thkeys but tenant may be home ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 09:23 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 09:23 (sandra)<\/b>access being arranged for Friday 26th<\/p>

24\/04\/2024 09:37 (sandra)<\/b>24th with tenant PM <\/p>

01\/05\/2024 11:33 (sandra)<\/b>filters on order <\/p>

09\/05\/2024 09:49 (sandra)<\/b>booked for Thursday 16th Awaiting confirmation <\/p>

09\/05\/2024 14:30 (sandra)<\/b>confirmed<\/p>

16\/05\/2024 13:28 (alan)<\/b>Replace Filter in whole house extractor unit and refix extractor hod to system <\/p>

16\/05\/2024 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60245","activity_ticket_id":"56485","ticket_reference":"HDT57570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our housekeeper reported that the boiler shows an Error F.75 - Pump\/water shortage and switches off.","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/24","activity_end":"2024-04-24 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69624","activity_notes":"boiler still not working ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2024 12:56 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 07:28 (michaelk)<\/b>Attended site to investigate low water pressure to boiler, f75. When we actually arrived the system pressure was at 3.5bar, so I would imagine that someone had topped up the pressure. The pressure was reduced to normal working level, we then tested for leaks and checked expansion vessel for correct operation. Boiler was left fully operational. 2hrs labour 105<\/p>

24\/04\/2024 11:51 (michael)<\/b>(Ticket Closed)<\/p>

25\/04\/2024 07:18 (michaelk)<\/b>Attended site to investigate boiler issue reported. The flow sensor was removed and cleaned to resolve the flow issue. Note; when we attended yesterday the boiler had been over-pressurised which had hidden the f75 fault which was actually flow not low pressure. 2hrs labour 105<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60246","activity_ticket_id":"56492","ticket_reference":"HDT57577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace the FB lock on the electrical cupboard door ","ticket_address_1":"16 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16 Rupert Street ","cs_id":"2054","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"2054","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/04\/24","activity_end":"2024-04-24 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69625","activity_notes":"replace the FB lock on the electrical cupboard door ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 10:55 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 15:36 (alan)<\/b>Replace FB lock to electrical cupboard door <\/p>

25\/04\/2024 11:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60247","activity_ticket_id":"56493","ticket_reference":"HDT57578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door is not shutting properly","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/24","activity_end":"2024-04-24 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69626","activity_notes":"front door is not shutting properlycan you look at the closer and the hinges ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 12:09 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 16:27 (iain)<\/b>Eased and adjusted door, closer, lock, keep and hinges.<\/p>

25\/04\/2024 10:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60248","activity_ticket_id":"55972","ticket_reference":"HDT57057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/24","activity_end":"2024-05-16 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69627","activity_notes":"Friday after mid day with keys but tenant may be homeYOU MUST TAKE YOUR SHOES OFF OR WEAR SHOE COVERS Inter-tenancy checksMain door fire door seal - need replacing-Kitchen plinth - I emailed yesterday on a new plinth-missing radiator pipe covers-to tidy up the kitchen worktop grey silicon so that it's in a straight line.","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:51 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>booked for 1st April with keys <\/p>

07\/03\/2024 09:44 (sandra)<\/b>rescheduled by client 2nd April with keys <\/p>

25\/03\/2024 10:15 (sandra)<\/b>no date as yet for new tenant <\/p>

26\/03\/2024 15:53 (sandra)<\/b>the tenant is staying till end of Apr.<\/p>

28\/03\/2024 11:55 (sandra)<\/b>11th April - Lilian <\/p>

03\/04\/2024 13:04 (sandra)<\/b>rescheduled for 12th<\/p>

10\/04\/2024 10:19 (sandra)<\/b>Dean booked for Monday 15th <\/p>

12\/04\/2024 16:13 (iain)<\/b>ITC's.<\/p>

15\/04\/2024 10:14 (dean)<\/b>480.00<\/p>

16\/04\/2024 10:53 (michaelk)<\/b>Completed heating system check. 1hr labour 55<\/p>

16\/04\/2024 13:23 (iain)<\/b>ITC's.<\/p>

17\/04\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:03 (iain)<\/b>ITC's.. Refitted strip to wardrobe doors.<\/p>

24\/04\/2024 13:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2024 14:52 (sandra)<\/b>Friday after 12 with keys but tenant may be home <\/p>

26\/04\/2024 16:05 (iain)<\/b>ITC's. Replace mastic to 2 bathrooms.<\/p>

26\/04\/2024 16:06 (iain)<\/b>To return for rad pipe covers, door strip and plinth.<\/p>

29\/04\/2024 09:20 (dean)<\/b>260.00<\/p>

08\/05\/2024 16:12 (iain)<\/b>ITC'S. Intrumiscent strip and measure for replacement kitchen plinth.<\/p>

16\/05\/2024 16:31 (iain)<\/b>Supplied and fitted new kitchen plinth.<\/p>

16\/05\/2024 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60249","activity_ticket_id":"56494","ticket_reference":"HDT57579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"velux window is leaking ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/24","activity_end":"2024-04-25 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69628","activity_notes":"velux window is leaking can you enter from the roof garden and see if it can be sealed THURSDAY AT 10 AM WITH TENANT ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 14:14 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 14:14 (sandra)<\/b>waiting on confirmation of access <\/p>

25\/04\/2024 12:16 (roy)<\/b>The cap on one side of the skylight (leaking side) had come away from its fixing and water getting underneath easily.Removed and refixed and all secure<\/p>

25\/04\/2024 12:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60250","activity_ticket_id":"56495","ticket_reference":"HDT57580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/24","activity_end":"2024-04-26 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69629","activity_notes":"Gas compliance testing with PATFRIDAY ","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2024 14:16 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60251","activity_ticket_id":"56496","ticket_reference":"HDT57581","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"plaques to be installed ","ticket_address_1":"Langley Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JH","cs_address_1":"Langley Street","cs_id":"2973","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JH","ticket_client_site":"2973","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/05\/24","activity_end":"2024-05-01 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69630","activity_notes":"plaques to be installed -- rescheduled for Wednesday 1st Please see attached picture of a plaque and a smaller plaque that we need to install by the end of this week in Langley Street. I have attached a picture of the exact location where it needs to be installed. The plaque is in the offices at 120 Long Acre, please let me know when you can install. pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 14:21 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 10:07 (sandra)<\/b>rescheduled for 1st May <\/p>

01\/05\/2024 08:41 (travis)<\/b>Plaques fitted to wall.<\/p>

01\/05\/2024 08:42 (iain)<\/b>Install plaques.<\/p>

01\/05\/2024 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60252","activity_ticket_id":"56497","ticket_reference":"HDT57582","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/16210 - To supply and fit new glass shelf to office and touch up section of ceiling by sign ","ticket_address_1":"2nd Floor, Silverlight House ","ticket_address_2":"6-8 Standard Place, Rivington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 3BE","cs_address_1":"2nd Floor, Silverlight House ","cs_id":"2891","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2891","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/24","activity_end":"2024-06-21 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69631","activity_notes":"To supply and fit new glass shelf to office and touch up section of ceiling by sign ","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2024 15:02 (sandra)<\/b>booked for 17th May <\/p>

30\/04\/2024 13:21 (jane)<\/b>Client has requested Friday 24th May instead, attending <\/p>

31\/05\/2024 13:51 (alan)<\/b>To be completed on 21\/6\/24 on next visit <\/p>

04\/06\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60253","activity_ticket_id":"56498","ticket_reference":"HDT57583","ticket_client":"2116","client_name":"Bancone ","ticket_title":"The toilet in the right side men's cubicle is constantly flushing water, could we please request someone to come check and fix it please?","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/24","activity_end":"2024-04-25 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69632","activity_notes":"The toilet in the right side men's cubicle is constantly flushing water, could we please request someone to come check and fix it please?can this be done tomorrow?","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 15:06 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 19:52 (michaelk)<\/b>Attended site to investigate reported toilet fault. The mains supply feeding the toilet cistern couldn't be isolated locally to carry out the repair. The managers for the shop were informed that an isolation valve would need to be installed prior to the toilet repair.1hr labour 55<\/p>

26\/04\/2024 10:56 (sandra)<\/b>emailed to ask if they want us to install a new valve or if they know where the original cut off valve is located. Waiting for reply <\/p>

29\/04\/2024 14:41 (sandra)<\/b>Wednesday 8th May <\/p>

08\/05\/2024 15:31 (michaelk)<\/b>Attended site to shut down the mains water and to replace the inlet valve and syphon. Completed work and left in full working order. 2hrs labour plus parts, total 209.83<\/p>

08\/05\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60254","activity_ticket_id":"56499","ticket_reference":"HDT57584","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/24","activity_end":"2024-05-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69633","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 15:12 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 15:20 (sandra)<\/b>booked for 3rd May <\/p>

06\/05\/2024 16:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

07\/05\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60255","activity_ticket_id":"56500","ticket_reference":"HDT57585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4.1 ","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 4.1 ","cs_id":"2974","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2974","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/24","activity_end":"2024-05-03 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69634","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 15:27 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 15:28 (sandra)<\/b>3rd May booked <\/p>

06\/05\/2024 16:07 (michaelk)<\/b>Completed full compliance testing 185<\/p>

07\/05\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60256","activity_ticket_id":"56501","ticket_reference":"HDT57586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"2975","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2975","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69635","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 15:29 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 15:30 (sandra)<\/b>3rd May booked <\/p>

02\/05\/2024 19:31 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60257","activity_ticket_id":"56502","ticket_reference":"HDT57587","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Light fitting replacement","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/24","activity_end":"2024-04-26 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69636","activity_notes":"Light fitting replacement","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 15:34 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 15:34 (sandra)<\/b>booked for 29th <\/p>

25\/04\/2024 11:11 (sandra)<\/b>rescheduled for 26th <\/p>

25\/04\/2024 15:33 (alan)<\/b>Replace faulty light fitting ground floor common parts <\/p>

25\/04\/2024 15:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60258","activity_ticket_id":"56503","ticket_reference":"HDT57588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler pressure is low ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/24","activity_end":"2024-04-24 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69637","activity_notes":"boiler pressure is low ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 15:45 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 16:33 (roy)<\/b>Repressured All working ok<\/p>

25\/04\/2024 10:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60259","activity_ticket_id":"56504","ticket_reference":"HDT57589","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"purchase a step ladder ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/05\/24","activity_end":"2024-05-09 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69638","activity_notes":"purchase a step ladder ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 16:33 (System)<\/b>Ticket Created<\/p>

10\/05\/2024 06:57 (alan)<\/b>Supply steps <\/p>

10\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60260","activity_ticket_id":"56505","ticket_reference":"HDT57590","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"open A boards currently in at 120 Long Acre ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/04\/24","activity_end":"2024-04-26 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69639","activity_notes":"open A boards currently in at 120 Long Acre -Deliver them to the following (please note there are two different colours and are labelled on the boxes).oPineapple Store PinkoStanfords GreenoTemper GreenoBadiani PinkoMaison Bab Pink-Leave one green A-board downstairs in the foyer for Lynne to use next week. -Put the remaining 4 A-boards in storage in the basement unit off OBY","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 16:40 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 10:07 (sandra)<\/b>26th<\/p>

26\/04\/2024 16:04 (iain)<\/b>Replace A frames to units on Mercer walk and dispose of old ones.<\/p>

26\/04\/2024 16:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60261","activity_ticket_id":"56364","ticket_reference":"HDT57449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/24","activity_end":"2024-05-02 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69640","activity_notes":"Gas compliance testing with PAT","activity_timesheet":null,"ticket_notes_combined":"

12\/04\/2024 09:24 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 15:30 (sandra)<\/b>no access. Lilian to reschedule <\/p>

12\/04\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>

25\/04\/2024 09:12 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2024 09:13 (sandra)<\/b>Lilian to rebook for 2May<\/p>

25\/04\/2024 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60262","activity_ticket_id":"55972","ticket_reference":"HDT57057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/04\/24","activity_end":"2024-04-25 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69641","activity_notes":"Inter-tenancy checksceilings needed to be done (Lilian requested)","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 12:51 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>booked for 1st April with keys <\/p>

07\/03\/2024 09:44 (sandra)<\/b>rescheduled by client 2nd April with keys <\/p>

25\/03\/2024 10:15 (sandra)<\/b>no date as yet for new tenant <\/p>

26\/03\/2024 15:53 (sandra)<\/b>the tenant is staying till end of Apr.<\/p>

28\/03\/2024 11:55 (sandra)<\/b>11th April - Lilian <\/p>

03\/04\/2024 13:04 (sandra)<\/b>rescheduled for 12th<\/p>

10\/04\/2024 10:19 (sandra)<\/b>Dean booked for Monday 15th <\/p>

12\/04\/2024 16:13 (iain)<\/b>ITC's.<\/p>

15\/04\/2024 10:14 (dean)<\/b>480.00<\/p>

16\/04\/2024 10:53 (michaelk)<\/b>Completed heating system check. 1hr labour 55<\/p>

16\/04\/2024 13:23 (iain)<\/b>ITC's.<\/p>

17\/04\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:03 (iain)<\/b>ITC's.. Refitted strip to wardrobe doors.<\/p>

24\/04\/2024 13:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2024 14:52 (sandra)<\/b>Friday after 12 with keys but tenant may be home <\/p>

26\/04\/2024 16:05 (iain)<\/b>ITC's. Replace mastic to 2 bathrooms.<\/p>

26\/04\/2024 16:06 (iain)<\/b>To return for rad pipe covers, door strip and plinth.<\/p>

29\/04\/2024 09:20 (dean)<\/b>260.00<\/p>

08\/05\/2024 16:12 (iain)<\/b>ITC'S. Intrumiscent strip and measure for replacement kitchen plinth.<\/p>

16\/05\/2024 16:31 (iain)<\/b>Supplied and fitted new kitchen plinth.<\/p>

16\/05\/2024 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60263","activity_ticket_id":"56506","ticket_reference":"HDT57591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/24","activity_end":"2024-04-25 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69642","activity_notes":"No water:No water has been reported for flat number 2.Management keys will give access to the flat.Contractor can call Sandy Operations Manager for the flats to provide access if needed.Sandy: 07594 220811 ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2024 10:16 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 12:12 (roy)<\/b>No hot water or heating.0.2 bar increased to 1.2 bar.All ok<\/p>

25\/04\/2024 12:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60264","activity_ticket_id":"56507","ticket_reference":"HDT57592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/24","activity_end":"2024-04-26 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69643","activity_notes":"Gas compliance testing with PAT WITH KEYS?","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2024 10:29 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 10:40 (sandra)<\/b>booked for Friday 26th with keys - Email Sent<\/b><\/p>

30\/04\/2024 07:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

30\/04\/2024 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60265","activity_ticket_id":"56508","ticket_reference":"HDT57593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/05\/24","activity_end":"2024-05-01 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69644","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2024 10:43 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 10:44 (sandra)<\/b>booked for 1st May <\/p>

25\/04\/2024 10:45 (sandra)<\/b>WITH KEYS <\/p>

25\/04\/2024 14:41 (sandra)<\/b>10-2pm<\/p>

01\/05\/2024 14:29 (roy)<\/b>With Repair Aid<\/p>

02\/05\/2024 10:15 (sandra)<\/b>update requested <\/p>

02\/05\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60266","activity_ticket_id":"56508","ticket_reference":"HDT57593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/24","activity_end":"2024-05-01 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69645","activity_notes":"washing machine not working REPAIRAID FOR KEYS ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2024 10:43 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 10:44 (sandra)<\/b>booked for 1st May <\/p>

25\/04\/2024 10:45 (sandra)<\/b>WITH KEYS <\/p>

25\/04\/2024 14:41 (sandra)<\/b>10-2pm<\/p>

01\/05\/2024 14:29 (roy)<\/b>With Repair Aid<\/p>

02\/05\/2024 10:15 (sandra)<\/b>update requested <\/p>

02\/05\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60267","activity_ticket_id":"56469","ticket_reference":"HDT57554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into flat 1 from Flat 3 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/04\/24","activity_end":"2024-04-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69646","activity_notes":"wood by toilet needs to be replaced after leak from toilet Tuesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2024 09:30 (System)<\/b>Ticket Created<\/p>

22\/04\/2024 12:53 (iain)<\/b>Leak traced to pan connector in flat 3. Must be blocked as well as leaked for over an hour after 1 flush. Mike Keenan to remove pan and make repair.<\/p>

24\/04\/2024 07:24 (michaelk)<\/b>Attended site to investigate toilet leak. Identified that the waste pipe was completely blocked to outside drain. The toilet was removed and the blockage was confirmed as wet wipes. A large amount of wipes were removed, however the job was passed back to lilian to contact the specialist drainage engineers. We then re-attended site to refit the toilet on completion. Note; boxing around the toilet was damaged, lilian was informed. 5hrs labour 255<\/p>

24\/04\/2024 11:48 (michael)<\/b>(Ticket Closed)<\/p>

25\/04\/2024 11:18 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/04\/2024 11:20 (sandra)<\/b>access requested for Tuesday morning to look at damaged wood boxing <\/p>

25\/04\/2024 13:53 (sandra)<\/b>Tuesday AM with keys <\/p>

30\/04\/2024 15:15 (travis)<\/b>Cut to suit and fitted boxing in to side of toilet following a leak, painted and mastic sealed.<\/p>

30\/04\/2024 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60268","activity_ticket_id":"56509","ticket_reference":"HDT57594","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"water damage to toilet ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/05\/24","activity_end":"2024-05-10 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69647","activity_notes":"water damage to toilet needs redecorating ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2024 11:25 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 11:26 (sandra)<\/b>provisionally booked for Tuesday 30th. checking on Monday to see if it is dry. <\/p>

25\/04\/2024 13:47 (sandra)<\/b>Booked for Friday 3rd as this is the only date Angela can accommodate <\/p>

03\/05\/2024 11:40 (sandra)<\/b>Thursday 9th to finish at 8.30<\/p>

09\/05\/2024 11:29 (sandra)<\/b>rescheduled for Friday 10th 8.30<\/p>

14\/05\/2024 10:56 (dean)<\/b>260.00<\/p>

14\/05\/2024 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60269","activity_ticket_id":"56510","ticket_reference":"HDT57595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16212 - Replacement expansion vessel ","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/04\/24","activity_end":"2024-04-26 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69648","activity_notes":"Replacement expansion vessel after 11 am today ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 07:00 (michaelk)<\/b>Attended site to replace faulty expansion vessel. Drained boiler, replaced expansion vessel and re-filled. Carried out venting cycle and tested the operation of the boiler, leaving in full working order. 3hrs labour plus parts, total 277.40 ex vat.<\/p>

30\/04\/2024 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60270","activity_ticket_id":"56511","ticket_reference":"HDT57596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"NEFF washer\/dryer is showing error F13","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/05\/24","activity_end":"2024-05-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69649","activity_notes":"NEFF washer\/dryer is showing error F13","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2024 15:10 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 15:25 (sandra)<\/b>booked for 1st may 10 - 2pm <\/p>

01\/05\/2024 10:57 (sandra)<\/b>tenant to provide access <\/p>

02\/05\/2024 10:12 (sandra)<\/b>door lock and sensor on order <\/p>

02\/05\/2024 10:13 (sandra)<\/b>door sensor and lock ordered on order. I will notify you once it has been delivered and we can fit them. - Email Sent<\/b><\/p>

08\/05\/2024 15:10 (sandra)<\/b>emailed for access 15th May <\/p>

09\/05\/2024 11:43 (sandra)<\/b>booked and tenant to give access <\/p>

16\/05\/2024 13:26 (jane)<\/b>Further part required, heater on drying option has been ordered - Email Sent<\/b><\/p>

21\/05\/2024 14:58 (sandra)<\/b>booked for Wednesday 29th 10 - 2pm <\/p>

21\/05\/2024 15:46 (sandra)<\/b>access with tenant <\/p>

30\/05\/2024 16:38 (sandra)<\/b>quote sent to repair\/replace <\/p>

04\/06\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60271","activity_ticket_id":"56512","ticket_reference":"HDT57597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16092 - Supply and Install wall unit:","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/24","activity_end":"2024-05-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69650","activity_notes":"Supply and Install wall unit:","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 10:03 (travis)<\/b>Supply and fit double wall cupboard and removed old from site.<\/p>

23\/05\/2024 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60272","activity_ticket_id":"56513","ticket_reference":"HDT57598","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"23 Neal Street front door step is moving ","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/07\/24","activity_end":"2024-07-03 18:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69651","activity_notes":"23 Neal Street front door step is moving 23 Neal Street main front doorstep which is moving, step is cracked. picture sent separately This will need to be discussed with the tenants on which day it can be fixed might have to be a weekend.","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2024 08:56 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 10:06 (sandra)<\/b>MR to look at <\/p>

28\/06\/2024 10:56 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60273","activity_ticket_id":"56514","ticket_reference":"HDT57599","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"door closer needs to be fixed on the main front communal door at 23 Neal Street","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/04\/24","activity_end":"2024-04-26 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69652","activity_notes":"door closer needs to be fixed on the main front communal door at 23 Neal Street","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 09:02 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 11:34 (roy)<\/b>Screws had come out of door closure x 2 and nowhere to be found.Refitted door closurePlus removed brass kick plate, glued and refixed screws<\/p>

29\/04\/2024 13:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60274","activity_ticket_id":"56515","ticket_reference":"HDT57600","ticket_client":"1961","client_name":"August Equity","ticket_title":"water into sockets and there is a burning smell ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/24","activity_end":"2024-04-26 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69653","activity_notes":"water into sockets and there is a burning smell ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2024 09:12 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 10:22 (sandra)<\/b>To attend at 8 am on 30th <\/p>

30\/04\/2024 08:03 (alan)<\/b>Test circuit and replace faulty socket in boardroom damage by water Replace socket and leave working <\/p>

30\/04\/2024 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60275","activity_ticket_id":"56515","ticket_reference":"HDT57600","ticket_client":"1961","client_name":"August Equity","ticket_title":"water into sockets and there is a burning smell ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/04\/24","activity_end":"2024-04-26 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69654","activity_notes":"water into sockets and there is a burning smell ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 09:12 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 10:22 (sandra)<\/b>To attend at 8 am on 30th <\/p>

30\/04\/2024 08:03 (alan)<\/b>Test circuit and replace faulty socket in boardroom damage by water Replace socket and leave working <\/p>

30\/04\/2024 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60276","activity_ticket_id":"56516","ticket_reference":"HDT57601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/24","activity_end":"2024-05-02 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69655","activity_notes":"Gas compliance testing with PATthursday PM","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 09:42 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 09:43 (sandra)<\/b>Thursday PM <\/p>

02\/05\/2024 19:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/05\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60278","activity_ticket_id":"56464","ticket_reference":"HDT57549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shaver light in bathroom broken:","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 3","cs_id":"952","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/24","activity_end":"2024-05-01 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69657","activity_notes":"Shaver light in bathroom broken:","activity_timesheet":null,"ticket_notes_combined":"

21\/04\/2024 20:12 (System)<\/b>Ticket Created<\/p>

21\/04\/2024 20:20 (roy)<\/b>Removed damaged shaverlight unit and made safe cables.New shaverlight required<\/p>

22\/04\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>

26\/04\/2024 11:33 (sandra)<\/b>access requested <\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60279","activity_ticket_id":"56517","ticket_reference":"HDT57602","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/SW\/16214 - Annual Service of boilers ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2976","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2976","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/24","activity_end":"2024-05-09 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69658","activity_notes":"Annual Service of boilers ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 11:41 (sandra)<\/b>provisionally booked for 7th <\/p>

03\/05\/2024 10:59 (sandra)<\/b>rescheduled for 9th will take all day <\/p>

10\/05\/2024 07:27 (michaelk)<\/b>Completed quoted work. 627ex vat.Note; an additional quote has been forwarded to repair boiler n2.<\/p>

10\/05\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60280","activity_ticket_id":"56518","ticket_reference":"HDT57603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/04\/24","activity_end":"2024-04-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69659","activity_notes":"list of works:The hallway bathroom requires regrouting around the base of the sink, around the shower floor, and a new seal for the sliding glass door. Water leaks onto the floor each time we use the shower.Also, in the principal bedroom, in the corner closest to the built-in wardrobes, we can smell damp. Is there a water line that runs along that wall? We do not see any water stains or damage at this time, but the musty smell is definitely present. Back bedroom, the one along Shaftesbury, there are what appear to be yellow stains in the upper corners next to the windows. We think the stains could be paint, but would rather you have this confirmed than run the risk that it is a leak of some sort.","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 13:33 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 13:35 (sandra)<\/b>access requested <\/p>

26\/04\/2024 13:55 (sandra)<\/b>provisionally booked for 30th and Lilian requesting access <\/p>

30\/04\/2024 16:42 (iain)<\/b>Replaced shower tray mastic.Tidied up mastic around bathroom sink. Damp tested stains in bathroom.Investigated musky smell.<\/p>

30\/04\/2024 16:51 (iain)<\/b>No damp smell when I was there, but damp tested walls and in wardrobe and no readings.Stains in 2nd bedroom damp tested and no readings. These were stain blocked and painted during the ITC's so it's either come through or there is an ongoing problem which would need to be addressed by the drainage contractor as I believe the rain water stack is behind the boxing in. Could be related to smell in 1st bedroom.<\/p>

30\/04\/2024 16:52 (jane)<\/b>(Ticket Closed)<\/p>

30\/04\/2024 16:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/04\/2024 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60281","activity_ticket_id":"56519","ticket_reference":"HDT57604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water meter to be traced and a reading taken ","ticket_address_1":"104 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"104 Shaftesbury Avenue ","cs_id":"2729","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"2729","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/24","activity_end":"2024-05-28 18:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69660","activity_notes":"water meter to be traced and a reading taken ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2024 13:43 (System)<\/b>Ticket Created<\/p>

10\/05\/2024 10:07 (sandra)<\/b>HI HollyAlan has looked for the meter and cannot locate it. Can you ask the utility provider if there is a number for this meter or if they have the location from their last read? - Email Sent<\/b><\/p>

10\/05\/2024 10:08 (sandra)<\/b>waiting on reply <\/p>

15\/05\/2024 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60282","activity_ticket_id":"56520","ticket_reference":"HDT57605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"soap dispenser is broken ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/24","activity_end":"2024-05-16 17:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69661","activity_notes":"soap dispenser is broken - Monday This is in the second-floor toilets at 77-78 St Martins Lane. These toilets can be accessed through the fire exit on st martins lane please request the landlord building keys from security. The fire exit key has a yellow cover. ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 13:44 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 15:46 (travis)<\/b>Attended and taken details for new soap dispenser.On order.<\/p>

02\/05\/2024 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60283","activity_ticket_id":"56521","ticket_reference":"HDT57606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (April)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/24","activity_end":"2024-05-07 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69662","activity_notes":"Landlord Meter Reads (January)","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 14:58 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 06:49 (alan)<\/b>Meter readings <\/p>

08\/05\/2024 07:11 (alan)<\/b>Meter readings <\/p>

08\/05\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60284","activity_ticket_id":"56522","ticket_reference":"HDT57607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out in communal corridor\/staircase ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/24","activity_end":"2024-05-14 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69663","activity_notes":"lights out in communal corridor\/staircase Tenant reported that 4-6 spotlights are out. I did check the property some of the lights are on but very dim.Engineer can access door code 5030 if need access to distribution board then will need to collect keys from security. ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 15:02 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 15:38 (alan)<\/b>Look at dim downlights, fitting found to be faulty order 6 replacement fittings <\/p>

10\/05\/2024 10:05 (sandra)<\/b>booked for 14th <\/p>

14\/05\/2024 15:46 (alan)<\/b>Return to site and replace 6 faulty down lights in common parts and 2 emergency down lighters <\/p>

14\/05\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60285","activity_ticket_id":"56523","ticket_reference":"HDT57608","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/24","activity_end":"2024-05-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69664","activity_notes":"MDR\/JH\/15760 - Handy Man Service","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 15:02 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 17:03 (iain)<\/b>Maintenance.<\/p>

02\/05\/2024 16:22 (iain)<\/b>Maintenance.<\/p>

02\/05\/2024 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60286","activity_ticket_id":"56524","ticket_reference":"HDT57609","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"toilet not working on second floor","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/24","activity_end":"2024-04-29 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69665","activity_notes":"toilet not working on second floornew siphon is required.pictures of siphon will be sent separately","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 15:11 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 07:15 (michaelk)<\/b>Attended site to investigate faulty toilet syphon. Collected detail and purchased replacement dudley syphon from suppliers. Fitted replacement syphon, tested operation and left in full working order. 3hrs labour plus parts, total 202.44 ex vat.<\/p>

30\/04\/2024 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60287","activity_ticket_id":"56525","ticket_reference":"HDT57610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"error message for washing machine says pump blocked ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/05\/24","activity_end":"2024-05-02 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69666","activity_notes":"error message for washing machine says pump blocked ","activity_timesheet":null,"ticket_notes_combined":"

26\/04\/2024 15:26 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 15:35 (sandra)<\/b>machine showing E06 code. Appointment requested from RA <\/p>

29\/04\/2024 11:35 (sandra)<\/b>Thursday 2nd May 10 - 2pm <\/p>

29\/04\/2024 15:18 (sandra)<\/b>Travis to clear filter first and then see if RA are needed.<\/p>

30\/04\/2024 09:06 (travis)<\/b>Attended above property,Cut through mastic seal to remove plinths,Drained washing machine,Removed pump trap cover and disposed of hair pins ect,Refitted and tested machine,All working as it should,Reinstated kitchen plinths.<\/p>

30\/04\/2024 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60288","activity_ticket_id":"56526","ticket_reference":"HDT57611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge\/Freezer faulty:","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/24","activity_end":"2024-04-28 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69667","activity_notes":"Fridge\/Freezer faulty:","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2024 10:35 (System)<\/b>Ticket Created<\/p>

28\/04\/2024 12:47 (roy)<\/b>Attended site but someone had attended during the week.Tenant said it is smoking when used and it does smell inside the drum<\/p>

29\/04\/2024 13:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60289","activity_ticket_id":"56527","ticket_reference":"HDT57612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/24","activity_end":"2024-04-28 10:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69668","activity_notes":"Leak: : Water coming down from ceiling. Water is coming from a light fighting. There is a flat above. ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2024 10:38 (System)<\/b>Ticket Created<\/p>

28\/04\/2024 12:50 (roy)<\/b>Leak into flat 6 but also flat 8 being leaked into.Gained access into flat 9 and found in the ensuite the shower hose which sits into the bath was trickling water. Shut off tap properly.Had to return an hour later to remove the smoke alarms which was going off due to water damage <\/p>

29\/04\/2024 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60290","activity_ticket_id":"56528","ticket_reference":"HDT57613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Skylight left open.","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/24","activity_end":"2024-04-28 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69669","activity_notes":"Skylight left open. Description: Skylight has automatically opened and is letting rain in Caused flooding in stairway and someone needs to attend to close ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2024 12:34 (System)<\/b>Ticket Created<\/p>

28\/04\/2024 12:44 (roy)<\/b>Rain coming through open smoke vent.Reset vent All ok<\/p>

29\/04\/2024 13:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60291","activity_ticket_id":"56529","ticket_reference":"HDT57614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57611 Follow-Up - fridge\/freezer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/05\/24","activity_end":"2024-05-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69670","activity_notes":"HDT57611 Follow-Up fridge\/freezer not working ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2024 11:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 11:06 (sandra)<\/b>emailed for appointment from appliance engineer <\/p>

29\/04\/2024 13:07 (sandra)<\/b>Wednesday 1st May 12 - 6pm <\/p>

29\/04\/2024 16:22 (sandra)<\/b>confirmed with keys <\/p>

01\/05\/2024 14:28 (roy)<\/b>With Repair Aid<\/p>

02\/05\/2024 10:16 (sandra)<\/b>update requested <\/p>

02\/05\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60292","activity_ticket_id":"56239","ticket_reference":"HDT57324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine door wont open","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/24","activity_end":"2024-05-02 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69671","activity_notes":"Repairaid with keys Thursday between 8 - 12 now ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2024 10:32 (System)<\/b>Ticket Created<\/p>

03\/04\/2024 09:46 (roy)<\/b>Unable to open door as emergency door release tag was broken and on the floor.Put machine in spin cycle which is 20 minutes long and if this doesn't work we could use a boot lace to open door.Either way Repair Aid is required <\/p>

03\/04\/2024 10:44 (sandra)<\/b>We can attend tomorrow afternoon 12-6pm <\/p>

03\/04\/2024 14:14 (sandra)<\/b>call Roy for accessThursday 4th<\/p>

04\/04\/2024 15:47 (roy)<\/b>With Repair Aid<\/p>

08\/04\/2024 10:42 (sandra)<\/b>The engineer found that bowden cable has failed and needs to be replaced. It is on special order and will take about 3-4 weeks for delivery. This has been ordered - Email Sent<\/b><\/p>

17\/04\/2024 09:13 (sandra)<\/b>chased for update <\/p>

17\/04\/2024 09:44 (sandra)<\/b>chased supplier and parts should be delivered early next week - Email Sent<\/b><\/p>

24\/04\/2024 10:49 (sandra)<\/b>emailed RA for update on parts delivery<\/p>

25\/04\/2024 10:27 (sandra)<\/b>booked for 1st May waiting on confirmation <\/p>

29\/04\/2024 11:15 (sandra)<\/b>confirmed with keys <\/p>

30\/04\/2024 12:39 (sandra)<\/b>rescheduled for Thursday 8 - 12 pm<\/p>

02\/05\/2024 14:26 (roy)<\/b>With Repair Aid <\/p>

03\/05\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60293","activity_ticket_id":"56530","ticket_reference":"HDT57615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer keeps tripping electrics ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/24","activity_end":"2024-05-02 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69672","activity_notes":"washer\/dryer keeps tripping electrics access for repairaid 10 - 2pm on Thursday 2nd ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2024 11:23 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 11:25 (sandra)<\/b>awaiting appointment from RA<\/p>

29\/04\/2024 11:38 (roy)<\/b>Incorrect information Apparently when used the machine smokes so advised not to use until Repair Aid visits.Either circuit board or new machine MAY be required.Apparently someone visited recently and cleared out a lot of black stuff<\/p>

29\/04\/2024 13:09 (sandra)<\/b>booked Thursday 2nd May 10 - 2pm <\/p>

02\/05\/2024 10:14 (sandra)<\/b>ring Roy 45 minutes before <\/p>

02\/05\/2024 14:25 (roy)<\/b>With Repair AidNew machine required<\/p>

03\/05\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60294","activity_ticket_id":"56530","ticket_reference":"HDT57615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer keeps tripping electrics ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/05\/24","activity_end":"2024-05-02 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69673","activity_notes":"washer\/dryer keeps tripping electrics ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2024 11:23 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 11:25 (sandra)<\/b>awaiting appointment from RA<\/p>

29\/04\/2024 11:38 (roy)<\/b>Incorrect information Apparently when used the machine smokes so advised not to use until Repair Aid visits.Either circuit board or new machine MAY be required.Apparently someone visited recently and cleared out a lot of black stuff<\/p>

29\/04\/2024 13:09 (sandra)<\/b>booked Thursday 2nd May 10 - 2pm <\/p>

02\/05\/2024 10:14 (sandra)<\/b>ring Roy 45 minutes before <\/p>

02\/05\/2024 14:25 (roy)<\/b>With Repair AidNew machine required<\/p>

03\/05\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60295","activity_ticket_id":"56498","ticket_reference":"HDT57583","ticket_client":"2116","client_name":"Bancone ","ticket_title":"The toilet in the right side men's cubicle is constantly flushing water, could we please request someone to come check and fix it please?","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/24","activity_end":"2024-05-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69674","activity_notes":"The toilet in the right side men's cubicle is constantly flushing water, could we please request someone to come check and fix it please?Wednesday 8th May ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 15:06 (System)<\/b>Ticket Created<\/p>

25\/04\/2024 19:52 (michaelk)<\/b>Attended site to investigate reported toilet fault. The mains supply feeding the toilet cistern couldn't be isolated locally to carry out the repair. The managers for the shop were informed that an isolation valve would need to be installed prior to the toilet repair.1hr labour 55<\/p>

26\/04\/2024 10:56 (sandra)<\/b>emailed to ask if they want us to install a new valve or if they know where the original cut off valve is located. Waiting for reply <\/p>

29\/04\/2024 14:41 (sandra)<\/b>Wednesday 8th May <\/p>

08\/05\/2024 15:31 (michaelk)<\/b>Attended site to shut down the mains water and to replace the inlet valve and syphon. Completed work and left in full working order. 2hrs labour plus parts, total 209.83<\/p>

08\/05\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60296","activity_ticket_id":"56432","ticket_reference":"HDT57517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"21","resource_name":"korweb","activity_start":"29\/04\/24","activity_end":"2024-04-29 14:42:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"69675","activity_notes":"list of works Investigate a leak stained ceiling at the very top floor (old stain??)and quote to redecorate-Kitchen door closer (fire door rated??)-Under counter fridge not functioning well. Quote please?","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2024 14:06 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 15:17 (sandra)<\/b>with keys <\/p>

18\/04\/2024 07:22 (roy)<\/b>Quotes for fridge and decoration<\/p>

24\/04\/2024 15:00 (roy)<\/b>Remove Replace perko <\/p>

25\/04\/2024 10:51 (michael)<\/b>Need to chase Roy for a materials cost.<\/p>

25\/04\/2024 10:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60297","activity_ticket_id":"56531","ticket_reference":"HDT57616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69676","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2024 14:44 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 14:44 (sandra)<\/b>emailed for 15th May <\/p>

08\/05\/2024 15:15 (sandra)<\/b>confirmed with keys <\/p>

08\/05\/2024 15:36 (sandra)<\/b>confirmed with keys <\/p>

15\/05\/2024 15:39 (roy)<\/b>Pat test only<\/p>

15\/05\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60298","activity_ticket_id":"56532","ticket_reference":"HDT57617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/05\/24","activity_end":"2024-05-08 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69677","activity_notes":"washer\/dryer not working ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2024 15:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 16:20 (sandra)<\/b>Thursday 2nd May 12 - 6pm <\/p>

29\/04\/2024 16:48 (sandra)<\/b>tenant at home for access <\/p>

03\/05\/2024 09:38 (sandra)<\/b>RA need to return machine is still faulty.Waiting on more details from tenant <\/p>

03\/05\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>

07\/05\/2024 15:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/05\/2024 15:03 (sandra)<\/b>repairaid to return as machine is still not working <\/p>

07\/05\/2024 15:44 (sandra)<\/b>booked for Wednesday 8th waiting confirmation <\/p>

07\/05\/2024 16:37 (sandra)<\/b>to be rescheduled as tenant cant make Wednesday <\/p>

08\/05\/2024 15:25 (sandra)<\/b>booked for Monday 13th phone tenant 30 minutes before <\/p>

10\/05\/2024 12:10 (sandra)<\/b>rescheduled for Wednesday 15th and ring Roy for keys <\/p>

16\/05\/2024 15:14 (sandra)<\/b>rescheduled for recall on 22nd Wednesday. awaiting tenants confirmation <\/p>

17\/05\/2024 12:13 (sandra)<\/b>machine still not working. Asked Repairaid for quote to replace <\/p>

17\/05\/2024 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60299","activity_ticket_id":"56525","ticket_reference":"HDT57610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"error message for washing machine says pump blocked ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/04\/24","activity_end":"2024-04-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69678","activity_notes":"error message for washing machine says pump blocked filter needs taking out and cleaning 8am Tuesday 30th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

26\/04\/2024 15:26 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 15:35 (sandra)<\/b>machine showing E06 code. Appointment requested from RA <\/p>

29\/04\/2024 11:35 (sandra)<\/b>Thursday 2nd May 10 - 2pm <\/p>

29\/04\/2024 15:18 (sandra)<\/b>Travis to clear filter first and then see if RA are needed.<\/p>

30\/04\/2024 09:06 (travis)<\/b>Attended above property,Cut through mastic seal to remove plinths,Drained washing machine,Removed pump trap cover and disposed of hair pins ect,Refitted and tested machine,All working as it should,Reinstated kitchen plinths.<\/p>

30\/04\/2024 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60300","activity_ticket_id":"56533","ticket_reference":"HDT57618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16219 - redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/04\/24","activity_end":"2024-04-30 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69679","activity_notes":"redecoration ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 17:21 (dean)<\/b>430.00<\/p>

01\/05\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60301","activity_ticket_id":"56529","ticket_reference":"HDT57614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57611 Follow-Up - fridge\/freezer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/24","activity_end":"2024-05-01 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69680","activity_notes":"HDT57611 Follow-Up fridge\/freezer not working keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2024 11:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 11:06 (sandra)<\/b>emailed for appointment from appliance engineer <\/p>

29\/04\/2024 13:07 (sandra)<\/b>Wednesday 1st May 12 - 6pm <\/p>

29\/04\/2024 16:22 (sandra)<\/b>confirmed with keys <\/p>

01\/05\/2024 14:28 (roy)<\/b>With Repair Aid<\/p>

02\/05\/2024 10:16 (sandra)<\/b>update requested <\/p>

02\/05\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60302","activity_ticket_id":"56534","ticket_reference":"HDT57619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire alarm sounding","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/24","activity_end":"2024-04-30 08:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69681","activity_notes":"Fire alarm sounding","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 08:54 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 09:04 (roy)<\/b>3.30 am call but told them we do not do the fire alarms but if they can't call the appropriate engineers then we will do what we can to help.Visited site and reset panel. Luckily the keys for Knight Frank fitted<\/p>

30\/04\/2024 09:04 (roy)<\/b>3.30 am call but told them we do not do the fire alarms but if they can't call the appropriate engineers then we will do what we can to help.Visited site and reset panel. Luckily the keys for Knight Frank fitted<\/p>

30\/04\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60303","activity_ticket_id":"56187","ticket_reference":"HDT57272","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16129 - To replace 6No ballasts to fittings throughout office on the 8th floor - To be invoice to tenant as to attached email ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/24","activity_end":"2024-05-16 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69682","activity_notes":"To replace 6No ballasts to fittings throughout office on the 8th floor - To be invoiced direct to the tenant ","activity_timesheet":"2","ticket_notes_combined":"

22\/03\/2024 14:19 (sandra)<\/b>sent to Alan to order <\/p>

10\/04\/2024 16:08 (sandra)<\/b>PART STILL ON ORDER ALAN TO CHASE<\/p>

23\/04\/2024 14:48 (sandra)<\/b>emailed for access Tuesday\/Wednesday 30th and 1st <\/p>

24\/04\/2024 10:33 (sandra)<\/b>office manned from 8.30<\/p>

02\/05\/2024 11:24 (sandra)<\/b>rescheduled for 8th and 9th <\/p>

10\/05\/2024 07:03 (alan)<\/b>Quoted works Order to additional parts to return next week<\/p>

16\/05\/2024 09:50 (alan)<\/b>Quoted works <\/p>

16\/05\/2024 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60304","activity_ticket_id":"56535","ticket_reference":"HDT57620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and hot water not working ","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/24","activity_end":"2024-04-30 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69683","activity_notes":"heating and hot water not working can you look at this when you fit the controller today ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 09:44 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 06:28 (michaelk)<\/b>Attended site to investigate reported heating\/hot water issue. Found a wiring fault at the manifold which was causing the problem. A replacement quick blow fuse was replaced and the boiler was left in full working order. 1hr labour 55<\/p>

01\/05\/2024 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60305","activity_ticket_id":"56536","ticket_reference":"HDT57621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16205 - Replacement blinds ","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/24","activity_end":"2024-05-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69684","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 14:06 (jane)<\/b>Blinds on order - Anticipated dispatch date 07\/05 and 20\/05<\/p>

15\/05\/2024 16:21 (sandra)<\/b>emailed for Friday 17th<\/p>

16\/05\/2024 11:41 (sandra)<\/b>booked for Friday 11 - 1 arrival for access <\/p>

17\/05\/2024 14:11 (travis)<\/b>Double roller blinds to all rooms <\/p>

17\/05\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60306","activity_ticket_id":"56538","ticket_reference":"HDT57623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming into shop from Flat 1 after shower ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/04\/24","activity_end":"2024-04-30 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69685","activity_notes":"leak coming into shop from Flat 1 after shower tenant home ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 11:22 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 16:34 (iain)<\/b>Investigate leak. Cleared blocked shower and sealed around ensuite floor.<\/p>

30\/04\/2024 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60307","activity_ticket_id":"56539","ticket_reference":"HDT57624","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace light fitting on roof of 118 which has water in it","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/05\/24","activity_end":"2024-05-03 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69686","activity_notes":"replace light fitting on roof of 118 which has water in it","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 11:51 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 14:18 (alan)<\/b>Replace emergency light fitting on roof <\/p>

01\/05\/2024 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60308","activity_ticket_id":"56540","ticket_reference":"HDT57625","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/15705 - Monthly emergency lighting check and water temperature test to tea station - For FRIDAY 24TH MAY ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor, Silverlight House ","cs_id":"2891","cs_address_2":"6-8 Standard Place, Rivington Street","cs_town":"London","cs_postcode":"EC2A 3BE","ticket_client_site":"2891","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/24","activity_end":"2024-05-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69687","activity_notes":"MDR\/JH\/15705 - Monthly emergency lighting check and water temperature test to tea station - For FRIDAY 24TH MAY ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 11:35 (sandra)<\/b>rescheduled for 24th <\/p>

24\/05\/2024 11:33 (alan)<\/b>Monthly emergency lighting check and water temperature test to tea station<\/p>

24\/05\/2024 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60309","activity_ticket_id":"56537","ticket_reference":"HDT57622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cables ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/24","activity_end":"2024-05-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69688","activity_notes":"Instruct a competent electrical contractor to immediately check the exposed energised electrical cables located in the lift motor room and isolate or protect them.Booked for Thursday at 9am ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 11:15 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 14:11 (sandra)<\/b>waiting on access for Thursday <\/p>

02\/05\/2024 10:37 (alan)<\/b>Replace junction box and make safe cable<\/p>

02\/05\/2024 10:37 (alan)<\/b>Replace junction box and make safe cable<\/p>

02\/05\/2024 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60310","activity_ticket_id":"56541","ticket_reference":"HDT57626","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16215 - Bespoke Shelving Unit:","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/24","activity_end":"2024-05-24 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69689","activity_notes":"Bespoke Shelving Unit:","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 14:11 (sandra)<\/b>booked for Wednesday 22nd <\/p>

22\/05\/2024 11:04 (sandra)<\/b>Dean booked for Thursday 23rd and Friday 24th <\/p>

22\/05\/2024 13:40 (alan)<\/b>Quoted works <\/p>

23\/05\/2024 12:25 (alan)<\/b>Quoted works <\/p>

24\/05\/2024 11:33 (alan)<\/b>Quoted works <\/p>

29\/05\/2024 14:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60311","activity_ticket_id":"56542","ticket_reference":"HDT57627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace out of date alarms","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69690","activity_notes":"replace out of date alarms","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 14:39 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 19:39 (michaelk)<\/b>Attended site to replace out of date alarms throughout the flat. Replaced 4 x smoke alarms and 1 heat alarm. 3hrs labour plus parts, total 316 ex vat.<\/p>

03\/05\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60312","activity_ticket_id":"56496","ticket_reference":"HDT57581","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"plaques to be installed ","ticket_address_1":"Langley Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JH","cs_address_1":"Langley Street","cs_id":"2973","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JH","ticket_client_site":"2973","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/24","activity_end":"2024-05-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69691","activity_notes":"HELP TRAVIS WITH THE LADDER WEDNESDAY 7.30plaques to be installed Please see attached picture of a plaque and a smaller plaque that we need to install by the end of this week in Langley Street. I have attached a picture of the exact location where it needs to be installed. The plaque is in the offices at 120 Long Acre, please let me know when you can install. This will come from Lynne Henderson Budget.Lynne HendersonThe Mercers Company, 6 Fredericks Place EC2R 8AB.","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2024 14:21 (System)<\/b>Ticket Created<\/p>

26\/04\/2024 10:07 (sandra)<\/b>rescheduled for 1st May <\/p>

01\/05\/2024 08:41 (travis)<\/b>Plaques fitted to wall.<\/p>

01\/05\/2024 08:42 (iain)<\/b>Install plaques.<\/p>

01\/05\/2024 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60313","activity_ticket_id":"56543","ticket_reference":"HDT57628","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16213 - Maintenance and Re-Decoration:","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/05\/24","activity_end":"2024-05-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69692","activity_notes":"Redecoration For Tuesday 7th May - Access via management keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 10:39 (sandra)<\/b>booked for Tuesday 7th<\/p>

01\/05\/2024 11:08 (jane)<\/b>Requested access with the client for the maintenance works to be carried out on Friday 3rd and the decoration on Tuesday 7th <\/p>

01\/05\/2024 11:12 (jane)<\/b>Confirmed - access using management keys for the maintenance works to be carried out on Friday 3rd and the decoration on Tuesday 7th<\/p>

03\/05\/2024 11:46 (jane)<\/b>Double chain door closer on order <\/p>

03\/05\/2024 11:47 (jane)<\/b>Double chain door closer on order - 3 day lead-time <\/p>

03\/05\/2024 14:54 (jane)<\/b>8 x wooden cream blinds on order - anticipated dispatch date - 14\/05\/2024<\/p>

03\/05\/2024 15:05 (travis)<\/b>List of works, grouting ect.<\/p>

08\/05\/2024 10:26 (sandra)<\/b>Friday 10th<\/p>

09\/05\/2024 11:56 (sandra)<\/b>this will be finished today <\/p>

10\/05\/2024 10:03 (jane)<\/b>Decoration will be completed end of business Monday 13th May <\/p>

14\/05\/2024 10:53 (dean)<\/b>1500.00<\/p>

16\/05\/2024 14:27 (sandra)<\/b>blinds to fit on Monday with keys finish Tuesday <\/p>

21\/05\/2024 07:33 (iain)<\/b>Supplied and fitted new blinds.<\/p>

21\/05\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60314","activity_ticket_id":"56544","ticket_reference":"HDT57629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet in the corridor is not flushing","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69693","activity_notes":"toilet in the corridor is not flushingCan Lee look at this one tomorrow?","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2024 15:53 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60315","activity_ticket_id":"56428","ticket_reference":"HDT57513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/05\/24","activity_end":"2024-05-06 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69694","activity_notes":"Inter-tenancy checkstouch up throughout - vacant ","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2024 10:21 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 12:39 (sandra)<\/b>29th vacant <\/p>

30\/04\/2024 07:18 (michaelk)<\/b>Attended site to check all radiators and heating was working. 1hr labour 55<\/p>

30\/04\/2024 16:12 (iain)<\/b>ITC's.<\/p>

30\/04\/2024 16:16 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 11:45 (sandra)<\/b>Please arrange for the list below to be fixed and to add to the ITC list-Boiler cupboard (top) not closing properly. To install a magnet to hold door??-Bottom grey door (washer dryer) not aligned and not closing properly.-Reinstate plinth as it should be or a new plinth?- Appliance engineer to check on the faulty spring to the door. It falls off and does not hold the door up.<\/p>

10\/05\/2024 16:02 (sandra)<\/b>RA booked for Thursday 16th 10 - 2pm <\/p>

10\/05\/2024 16:27 (iain)<\/b>Ease and adjust boiler cupboard doors and fitted magnetic catches.Eased and adjusted washing machine cupboard doors and fitted new hinges.Refit plinth and realigned dishwasher.<\/p>

10\/05\/2024 16:28 (sandra)<\/b>Roy to collect keys for RA Thursday 16th <\/p>

16\/05\/2024 14:15 (sandra)<\/b>door spring being replaced <\/p>

16\/05\/2024 16:36 (roy)<\/b>With Repair Aid<\/p>

17\/05\/2024 12:14 (sandra)<\/b>Ask RA for update on yesterdays visit<\/p>

20\/05\/2024 11:08 (sandra)<\/b>door springs replaced. Please close <\/p>

21\/05\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60316","activity_ticket_id":"55972","ticket_reference":"HDT57057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/05\/24","activity_end":"2024-05-01 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69695","activity_notes":"Inter-tenancy checkstouch up throughout - vacant ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2024 12:51 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 12:52 (sandra)<\/b>booked for 1st April with keys <\/p>

07\/03\/2024 09:44 (sandra)<\/b>rescheduled by client 2nd April with keys <\/p>

25\/03\/2024 10:15 (sandra)<\/b>no date as yet for new tenant <\/p>

26\/03\/2024 15:53 (sandra)<\/b>the tenant is staying till end of Apr.<\/p>

28\/03\/2024 11:55 (sandra)<\/b>11th April - Lilian <\/p>

03\/04\/2024 13:04 (sandra)<\/b>rescheduled for 12th<\/p>

10\/04\/2024 10:19 (sandra)<\/b>Dean booked for Monday 15th <\/p>

12\/04\/2024 16:13 (iain)<\/b>ITC's.<\/p>

15\/04\/2024 10:14 (dean)<\/b>480.00<\/p>

16\/04\/2024 10:53 (michaelk)<\/b>Completed heating system check. 1hr labour 55<\/p>

16\/04\/2024 13:23 (iain)<\/b>ITC's.<\/p>

17\/04\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>

18\/04\/2024 10:03 (iain)<\/b>ITC's.. Refitted strip to wardrobe doors.<\/p>

24\/04\/2024 13:25 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2024 14:52 (sandra)<\/b>Friday after 12 with keys but tenant may be home <\/p>

26\/04\/2024 16:05 (iain)<\/b>ITC's. Replace mastic to 2 bathrooms.<\/p>

26\/04\/2024 16:06 (iain)<\/b>To return for rad pipe covers, door strip and plinth.<\/p>

29\/04\/2024 09:20 (dean)<\/b>260.00<\/p>

08\/05\/2024 16:12 (iain)<\/b>ITC'S. Intrumiscent strip and measure for replacement kitchen plinth.<\/p>

16\/05\/2024 16:31 (iain)<\/b>Supplied and fitted new kitchen plinth.<\/p>

16\/05\/2024 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60317","activity_ticket_id":"56545","ticket_reference":"HDT57630","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"please arrange to paint one frame ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/05\/24","activity_end":"2024-05-14 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69696","activity_notes":"please arrange to paint one frame and if Lynne likes it you can paint the rest.this will come from Lynne budget.The frames are at 120 Long Acre please see Randall","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 16:23 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 11:46 (sandra)<\/b>provisionally booked for Tuesday 7th once colour has been confirmed<\/p>

03\/05\/2024 12:48 (sandra)<\/b>Celestial BlueRGB (Digital)R 20, G 27, B 77CMYK (Print)C 100, M 85, Y 5, K 65Pantone (Print)2766c<\/p>

09\/05\/2024 11:29 (sandra)<\/b>booked for Friday 10th <\/p>

13\/05\/2024 10:51 (sandra)<\/b>rescheduled for Tuesday 14th at 7.30<\/p>

16\/05\/2024 11:04 (dean)<\/b>50.00<\/p>

16\/05\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60318","activity_ticket_id":"56546","ticket_reference":"HDT57631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/24","activity_end":"2024-05-17 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69697","activity_notes":"collect keys for Friday * The heating controller for the bedroom is not working\/broken.* The heat detector (was removed by your team due to the leak) is bent and cant be put back.","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 16:31 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 16:32 (sandra)<\/b>waiting on access <\/p>

01\/05\/2024 09:16 (sandra)<\/b>waiting on access to Flats 8, 6 <\/p>

02\/05\/2024 10:20 (sandra)<\/b>with keys Thursday <\/p>

02\/05\/2024 12:53 (sandra)<\/b>leak is from the hose pipe in the bathroom of Flat 9. Tenants are not turning it off fully and it leaks onto the floor and then down into the other flats - Email Sent<\/b><\/p>

02\/05\/2024 14:28 (roy)<\/b>Not a trip hazard but does need repairing Lady that manages property is going to put a carpet runner over it for now.Quote will be required to repair or replace the floor<\/p>

02\/05\/2024 17:03 (roy)<\/b>Returned to site as leaking again into flat 8. Worse than before as larger area but same problem in flat 9.Shower hose pipe needs to be disconnected and capped.<\/p>

02\/05\/2024 19:44 (michaelk)<\/b>Attended site to investigate electronic room sensor which has failed and the damaged heat alarm. Both parts have been ordered and once in stock, we will return to fit. 1hr labour 55<\/p>

03\/05\/2024 10:43 (sandra)<\/b>booked for 20th May 10 - 2pm as requested by tenant <\/p>

03\/05\/2024 10:52 (sandra)<\/b>can be there up until 6pm if we need to be<\/p>

16\/05\/2024 12:52 (sandra)<\/b>request access for Friday 17th <\/p>

16\/05\/2024 13:00 (sandra)<\/b>Access for Flat 6 on Friday requested and Access confirmed for Flat 9 on the 20th for tap removal <\/p>

16\/05\/2024 16:27 (sandra)<\/b>Flat 6 collect keys - Hoho confirmed by phone Friday <\/p>

17\/05\/2024 11:56 (sandra)<\/b>alarms have been fitted - Email Sent<\/b><\/p>

20\/05\/2024 07:43 (michaelk)<\/b>Attended site to replace the faulty room sensor and heat alarm. Completed work and tested both parts for correct operation. 2hrs labour plus parts, total 177.90 ex vat.<\/p>

20\/05\/2024 12:50 (travis)<\/b>Bathroom works,Access made for plumber,Reinstatement works.<\/p>

21\/05\/2024 07:31 (michaelk)<\/b>Attended site to cap off shower handset which was causing leak issues. Plugged off shower hose, tested for leaks and sealed off hole with a chrome blank cover. 2hrs labour plus part, total 115.90 ex vat.<\/p>

21\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60319","activity_ticket_id":"56546","ticket_reference":"HDT57631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/24","activity_end":"2024-05-02 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69698","activity_notes":"list of works Thursday with keys * The floor next to the bathroom got damaged from the leak and is a trip hazard. can you take a look and maybe take some photos ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 16:31 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 16:32 (sandra)<\/b>waiting on access <\/p>

01\/05\/2024 09:16 (sandra)<\/b>waiting on access to Flats 8, 6 <\/p>

02\/05\/2024 10:20 (sandra)<\/b>with keys Thursday <\/p>

02\/05\/2024 12:53 (sandra)<\/b>leak is from the hose pipe in the bathroom of Flat 9. Tenants are not turning it off fully and it leaks onto the floor and then down into the other flats - Email Sent<\/b><\/p>

02\/05\/2024 14:28 (roy)<\/b>Not a trip hazard but does need repairing Lady that manages property is going to put a carpet runner over it for now.Quote will be required to repair or replace the floor<\/p>

02\/05\/2024 17:03 (roy)<\/b>Returned to site as leaking again into flat 8. Worse than before as larger area but same problem in flat 9.Shower hose pipe needs to be disconnected and capped.<\/p>

02\/05\/2024 19:44 (michaelk)<\/b>Attended site to investigate electronic room sensor which has failed and the damaged heat alarm. Both parts have been ordered and once in stock, we will return to fit. 1hr labour 55<\/p>

03\/05\/2024 10:43 (sandra)<\/b>booked for 20th May 10 - 2pm as requested by tenant <\/p>

03\/05\/2024 10:52 (sandra)<\/b>can be there up until 6pm if we need to be<\/p>

16\/05\/2024 12:52 (sandra)<\/b>request access for Friday 17th <\/p>

16\/05\/2024 13:00 (sandra)<\/b>Access for Flat 6 on Friday requested and Access confirmed for Flat 9 on the 20th for tap removal <\/p>

16\/05\/2024 16:27 (sandra)<\/b>Flat 6 collect keys - Hoho confirmed by phone Friday <\/p>

17\/05\/2024 11:56 (sandra)<\/b>alarms have been fitted - Email Sent<\/b><\/p>

20\/05\/2024 07:43 (michaelk)<\/b>Attended site to replace the faulty room sensor and heat alarm. Completed work and tested both parts for correct operation. 2hrs labour plus parts, total 177.90 ex vat.<\/p>

20\/05\/2024 12:50 (travis)<\/b>Bathroom works,Access made for plumber,Reinstatement works.<\/p>

21\/05\/2024 07:31 (michaelk)<\/b>Attended site to cap off shower handset which was causing leak issues. Plugged off shower hose, tested for leaks and sealed off hole with a chrome blank cover. 2hrs labour plus part, total 115.90 ex vat.<\/p>

21\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60320","activity_ticket_id":"56548","ticket_reference":"HDT57633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/24","activity_end":"2024-05-01 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69699","activity_notes":"no power ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 09:38 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 12:05 (roy)<\/b>Checked flat and found everything working.Double checked to make sure in right flat and when confirmed I was i checked flat again.All ok<\/p>

01\/05\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60321","activity_ticket_id":"56547","ticket_reference":"HDT57632","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lock to be checked and repaired ","ticket_address_1":"23 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8GH","cs_address_1":"23 Wimpole Street ","cs_id":"684","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8GH","ticket_client_site":"684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/24","activity_end":"2024-05-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69700","activity_notes":"lock to be checked and repaired Can we have all the electric cupboard locks checked on the ground floor in common parts please as some work and some dont (it may be the catches at the bottom which are defective? If you can confirm please (keys in our office)","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 09:28 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 17:10 (roy)<\/b>Locks checked and treated.Found it is the fire door sea ls causing the problem <\/p>

03\/05\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60322","activity_ticket_id":"56549","ticket_reference":"HDT57634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"freezer flap to be replaced to undercounter fridge ","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/24","activity_end":"2024-05-07 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69701","activity_notes":"freezer flap to be replaced to undercounter fridge ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 09:50 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 10:56 (sandra)<\/b>flap ordered 3 - 5 working days <\/p>

03\/05\/2024 14:22 (sandra)<\/b>access requested for Tuesday 7th PM <\/p>

07\/05\/2024 10:09 (travis)<\/b>Replaced under counter fridge freezer compartment door, disposed of old.<\/p>

07\/05\/2024 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60324","activity_ticket_id":"56331","ticket_reference":"HDT57416","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install trunking on the staircase ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/05\/24","activity_end":"2024-05-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69703","activity_notes":"install trunking on the staircase ","activity_timesheet":null,"ticket_notes_combined":"

09\/04\/2024 15:51 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 10:36 (sandra)<\/b>provisionally booked for 17th <\/p>

19\/04\/2024 16:04 (sandra)<\/b>Alan to speak to Randall\/James regarding trunking <\/p>

02\/05\/2024 09:40 (alan)<\/b>Install trunking <\/p>

02\/05\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>

02\/05\/2024 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/05\/2024 14:59 (travis)<\/b>Boxing in works.<\/p>

09\/05\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60325","activity_ticket_id":"56550","ticket_reference":"HDT57635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16218 - Replacement Shower Cubicle:","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"05\/06\/24","activity_end":"2024-06-05 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69704","activity_notes":"Replacement Shower Cubicle:","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2024 16:47 (sandra)<\/b>MK completed <\/p>

24\/05\/2024 14:31 (michaelk)<\/b>Attended site to 1st fix new shower pipework. 2hrs labour 105<\/p>

24\/05\/2024 14:33 (michaelk)<\/b>Attended site to 2nd fix shower mixer. 1hr labour plus materials, total 77.90 ex vat.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Shower cubicle.<\/p>

29\/05\/2024 14:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60326","activity_ticket_id":"56429","ticket_reference":"HDT57514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69705","activity_notes":"Inter-tenancy checksinclude regrouting and silicone works ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:38 (sandra)<\/b>booked for 30th April <\/p>

30\/04\/2024 17:04 (iain)<\/b>ITC'S.<\/p>

01\/05\/2024 10:20 (sandra)<\/b>1.Bottom locks-keys stuck inside2.Flat door seal3.Left bedroom light switches faulty4.Chipped Oven stand5.chipped wardrobe shelf6.To attached film to both inside and outer arched windows7.To clean bedroom outer windows8.To replace lamp shade (there's one extra shades left on top of the fridge..if usable)9.Both bathroom to regrout and remastic (grey silicon)<\/p>

03\/05\/2024 11:55 (sandra)<\/b>Alan booked for Wednesday 8th - vacant with keys <\/p>

03\/05\/2024 16:25 (iain)<\/b>ITC'S.<\/p>

08\/05\/2024 08:00 (iain)<\/b>ITC'S. Grout and mastic bathroom floors.<\/p>

08\/05\/2024 16:10 (iain)<\/b>ITC'S. Window film.<\/p>

09\/05\/2024 10:26 (alan)<\/b>Replace bathroom extractors fans in both main bathroom and ensuite bathroomReplace 3 broken grid switchs in main bedroom <\/p>

09\/05\/2024 15:04 (sandra)<\/b>BOILER AND RADS BOOKED FOR MONDAY <\/p>

10\/05\/2024 14:40 (jane)<\/b>Dark grey window film on order for arched windows - 5 day lead-time <\/p>

10\/05\/2024 16:24 (iain)<\/b>Rake out and regrout ensuite floor.<\/p>

10\/05\/2024 16:25 (iain)<\/b>Floor grout complete. Awaiting window film for bedroom.<\/p>

14\/05\/2024 07:41 (iain)<\/b>ITC's.<\/p>

14\/05\/2024 10:05 (michaelk)<\/b>Completed heating system\/radiator inspection. 1hr labour 55<\/p>

21\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 16:08 (iain)<\/b>Mastic bathroom shelf.<\/p>

12\/06\/2024 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2024 16:07 (travis)<\/b>Tidied up bottom of kitchen unit fronts,Taken details of hob,Recoloured grout areas in bathrooms.<\/p>

12\/06\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60327","activity_ticket_id":"56543","ticket_reference":"HDT57628","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16213 - Maintenance and Re-Decoration:","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/05\/24","activity_end":"2024-05-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69706","activity_notes":"Maintenance For Friday 3rd May - Access via management keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 10:39 (sandra)<\/b>booked for Tuesday 7th<\/p>

01\/05\/2024 11:08 (jane)<\/b>Requested access with the client for the maintenance works to be carried out on Friday 3rd and the decoration on Tuesday 7th <\/p>

01\/05\/2024 11:12 (jane)<\/b>Confirmed - access using management keys for the maintenance works to be carried out on Friday 3rd and the decoration on Tuesday 7th<\/p>

03\/05\/2024 11:46 (jane)<\/b>Double chain door closer on order <\/p>

03\/05\/2024 11:47 (jane)<\/b>Double chain door closer on order - 3 day lead-time <\/p>

03\/05\/2024 14:54 (jane)<\/b>8 x wooden cream blinds on order - anticipated dispatch date - 14\/05\/2024<\/p>

03\/05\/2024 15:05 (travis)<\/b>List of works, grouting ect.<\/p>

08\/05\/2024 10:26 (sandra)<\/b>Friday 10th<\/p>

09\/05\/2024 11:56 (sandra)<\/b>this will be finished today <\/p>

10\/05\/2024 10:03 (jane)<\/b>Decoration will be completed end of business Monday 13th May <\/p>

14\/05\/2024 10:53 (dean)<\/b>1500.00<\/p>

16\/05\/2024 14:27 (sandra)<\/b>blinds to fit on Monday with keys finish Tuesday <\/p>

21\/05\/2024 07:33 (iain)<\/b>Supplied and fitted new blinds.<\/p>

21\/05\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60328","activity_ticket_id":"56551","ticket_reference":"HDT57636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"internal board up","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-15 Tavistock Street ","cs_id":"2978","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2978","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"01\/05\/24","activity_end":"2024-05-01 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69707","activity_notes":"internal board up","activity_timesheet":null,"ticket_notes_combined":"

01\/05\/2024 11:14 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 11:53 (sandra)<\/b>booked for 1st at 3pm <\/p>

07\/05\/2024 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60329","activity_ticket_id":"56552","ticket_reference":"HDT57637","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"new plug socket ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/24","activity_end":"2024-05-02 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69708","activity_notes":"new plug shockedPM Thursday tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 11:37 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 11:42 (sandra)<\/b>PM Thursday <\/p>

02\/05\/2024 15:13 (alan)<\/b>Replace broken socket in flat hallway <\/p>

02\/05\/2024 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60330","activity_ticket_id":"56553","ticket_reference":"HDT57638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water in the toilet","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69709","activity_notes":"no water in the toiletcan Lee go to this one this afternoonLet me know what time and i will call Saliha for access codes ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 12:23 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 12:23 (sandra)<\/b>Saliha before arrival and she will provide the code to access.07860557134<\/p>

01\/05\/2024 12:28 (sandra)<\/b>code for front door 8593keys for Flat 2 <\/p>

02\/05\/2024 19:30 (michaelk)<\/b>Attended site to investigate reported toilet malfunction. When inspected, blockages beneath the syphon were identified as the cause and removed. The toilet was then tested and left in full working order. 2hrs labour 105<\/p>

03\/05\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60331","activity_ticket_id":"56554","ticket_reference":"HDT57639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/05\/24","activity_end":"2024-05-01 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69710","activity_notes":"boiler issuesPlease ask him to check why the boiler goes off so frequently. Is it because the tenant do not know how to operate?Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 12:33 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 12:33 (sandra)<\/b>Tenant home for access <\/p>

01\/05\/2024 14:58 (sandra)<\/b>reset and left working <\/p>

02\/05\/2024 19:28 (michaelk)<\/b>Attended site to investigate boiler fault. Found the system pressure low, which was increased. Probable causes were then inspected, however now issues could be identified. 1hr labour 55<\/p>

03\/05\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60332","activity_ticket_id":"56555","ticket_reference":"HDT57640","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"1st floor toilet not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/24","activity_end":"2024-05-03 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69711","activity_notes":"1st floor toilet not working ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 14:35 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 19:37 (michaelk)<\/b>Attended site to investigate leaking cistern to the gents toilet. The cistern is gerberit and after speaking to Randall, we have ordered a replacement seal and will return Friday to carry out a repair. 1hr labour 55<\/p>

06\/05\/2024 16:07 (michaelk)<\/b>Attended site to replace faulty seals and pipework, which was on order. Removed the cistern and replaced the gerberit seal and retaining clip. A new section of 2" waste was also replaced, the cistern was then re-fitted and tested, leaving 8n full working order. 3hrs labour plus part, total 193.55 ex vat.<\/p>

07\/05\/2024 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60333","activity_ticket_id":"56556","ticket_reference":"HDT57641","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16123 - To carry out a full annual service to 24No flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 & 6 Mercers Walk ","cs_id":"2944","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2944","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/05\/24","activity_end":"2024-05-28 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69712","activity_notes":"To carry out a full annual service to 24No flats ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 14:53 (sandra)<\/b>Alan to order filters.2 days work <\/p>

13\/05\/2024 10:18 (sandra)<\/b>Alan chased on filters. <\/p>

16\/05\/2024 12:15 (sandra)<\/b>booked for Tuesday and Thursday full days <\/p>

16\/05\/2024 14:11 (sandra)<\/b>emailed Lee to confirm <\/p>

20\/05\/2024 10:37 (sandra)<\/b>chased Lee for confirmation <\/p>

20\/05\/2024 11:30 (sandra)<\/b>rescheduled for Thursday 23rd and Monday 27th as Lee didnt book in in time <\/p>

20\/05\/2024 11:36 (sandra)<\/b>booked for Tuesday <\/p>

23\/05\/2024 13:59 (alan)<\/b>Quoted works <\/p>

29\/05\/2024 10:18 (alan)<\/b>Quoted works<\/p>

29\/05\/2024 10:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60334","activity_ticket_id":"56557","ticket_reference":"HDT57642","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16223 - Replacement vinyl to bathroom ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/24","activity_end":"2024-06-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69713","activity_notes":"Use Management keys for access - on Friday afternoon 14th June Replacement vinyl to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 15:23 (jane)<\/b>Requested access for Wednesday 12th June - waiting on client to confirm <\/p>

10\/06\/2024 08:37 (jane)<\/b>For Wednesday morning 12th June - Use Management keys for access <\/p>

12\/06\/2024 12:33 (jane)<\/b>Requested access for Friday afternoon 14th June to fit the lino<\/p>

12\/06\/2024 14:08 (jane)<\/b>Attending on Friday afternoon 14th June - Management keys for access <\/p>

14\/06\/2024 14:55 (travis)<\/b>Removal of old flooring and reinstatement.<\/p>

14\/06\/2024 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60335","activity_ticket_id":"56558","ticket_reference":"HDT57643","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"brass pin snapped off within socket ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/24","activity_end":"2024-05-02 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69714","activity_notes":"brass pin snapped off within socket picture sent separately ","activity_timesheet":null,"ticket_notes_combined":"

01\/05\/2024 16:47 (System)<\/b>Ticket Created<\/p>

01\/05\/2024 16:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60336","activity_ticket_id":"56559","ticket_reference":"HDT57644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to switch on the emersion ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/24","activity_end":"2024-05-01 18:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69715","activity_notes":"to switch on the emersion ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 16:57 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 09:35 (roy)<\/b>On arrival i found the boiler running ok and plenty of hot water.But I reset immersion as requested <\/p>

02\/05\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60337","activity_ticket_id":"56560","ticket_reference":"HDT57645","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"blocked sink ","ticket_address_1":"Flat 8","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 1NU","cs_address_1":"Flat 8","cs_id":"2245","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2245","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/24","activity_end":"2024-05-02 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69716","activity_notes":"blocked sink ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 09:28 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 10:44 (sandra)<\/b>Thursday 2nd PM<\/p>

02\/05\/2024 17:04 (roy)<\/b>Unblock pipe on roof.Tested and all ok<\/p>

03\/05\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>

04\/05\/2024 10:41 (roy)<\/b>Returned and replaced rodding eye and changed the fall of the waste pipe.This should help with the waste running away better and if the tenant on a weekly basis should flush away fatty deposits.TENANT MUST REMEMBER TO PLUG HOLE UNDER SINK before releasing full bowl of sink water. This is a problem when the hot water geyser was fitted<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60338","activity_ticket_id":"56561","ticket_reference":"HDT57646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16222 - Replacement double roller blinds for bedroom ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/24","activity_end":"2024-05-23 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69717","activity_notes":"Replacement double roller blinds for bedroom with keys for 23rd ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 16:04 (jane)<\/b>Blind on order - anticipated dispatch date - 22\/05\/2024<\/p>

22\/05\/2024 11:20 (sandra)<\/b>access requested for Thursday 23rd <\/p>

22\/05\/2024 12:11 (sandra)<\/b>with keys <\/p>

23\/05\/2024 13:35 (travis)<\/b>Removal of bedroom blind and disposal,Supply and fitment of new double roller blind,Tested.<\/p>

23\/05\/2024 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60339","activity_ticket_id":"56562","ticket_reference":"HDT57647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16225 - Install an access hatch to the back of the wardrobe","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/24","activity_end":"2024-05-07 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69718","activity_notes":"Install an access hatch to the back of the wardrobeto take out cabinet in bathroom for access purposes7th May after 11 am with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 11:07 (sandra)<\/b>provisionally booked for 7th <\/p>

03\/05\/2024 12:20 (sandra)<\/b>confirmed after 11 am <\/p>

07\/05\/2024 13:16 (travis)<\/b>Removal and reinstatement of glass bathroom cabinet for plumbing Access works.<\/p>

07\/05\/2024 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60340","activity_ticket_id":"56563","ticket_reference":"HDT57648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16211 - Replacement blinds ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/24","activity_end":"2024-05-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69719","activity_notes":"Replacement blinds vacant Booked for TuesdayIain collecting the blinds ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 11:50 (jane)<\/b>Blinds ordered - anticipated dispatch date 09\/05 for the magic screen roller blindAnticipated date for the blackout roller blinds - 17\/05<\/p>

20\/05\/2024 16:14 (sandra)<\/b>booked for Tuesday with keys <\/p>

21\/05\/2024 10:42 (alan)<\/b>Install blinds with lain <\/p>

21\/05\/2024 10:46 (jane)<\/b>(Ticket Closed)<\/p>

21\/05\/2024 16:11 (iain)<\/b>Supplied and fitted new blinds, disposing of old.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60341","activity_ticket_id":"56331","ticket_reference":"HDT57416","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install trunking on the staircase ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/05\/24","activity_end":"2024-05-02 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69720","activity_notes":"install trunking on the staircase ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2024 15:51 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 10:36 (sandra)<\/b>provisionally booked for 17th <\/p>

19\/04\/2024 16:04 (sandra)<\/b>Alan to speak to Randall\/James regarding trunking <\/p>

02\/05\/2024 09:40 (alan)<\/b>Install trunking <\/p>

02\/05\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>

02\/05\/2024 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/05\/2024 14:59 (travis)<\/b>Boxing in works.<\/p>

09\/05\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60342","activity_ticket_id":"56564","ticket_reference":"HDT57649","ticket_client":"2116","client_name":"Bancone ","ticket_title":"light switch to be replaced at ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69721","activity_notes":"light switch to be replaced at 52a Brunswick Gardens London W8 4ANpicture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 10:56 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 10:56 (sandra)<\/b>booked for Thursday 9th between 12 - 3pm <\/p>

10\/05\/2024 09:08 (roy)<\/b>NIGHTMARE.Just change a dimmer module, he saidWrong bulbs wrong dimmer modules.Back box is broken and can not refix light switchOne bulb was working but when I removed it to check on the wattage and replaced it, now its not working<\/p>

14\/05\/2024 10:49 (sandra)<\/b>emailed for Access 15th PM <\/p>

14\/05\/2024 11:12 (sandra)<\/b>booked for Wednesday PM with tenant <\/p>

16\/05\/2024 08:19 (alan)<\/b>Refix dimmer switch to wall replace lamps in down lights with LED dimmable compatible lamps<\/p>

16\/05\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60343","activity_ticket_id":"56565","ticket_reference":"HDT57650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from roof and window ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/05\/24","activity_end":"2024-05-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69722","activity_notes":"leak from roof and window to call Lilian to attend with you to take a look ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 11:30 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 15:47 (travis)<\/b>Attended and taken a quote for roof gully repairs.Details sent to office via email.<\/p>

02\/05\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 09:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/05\/2024 12:02 (sandra)<\/b>requested access for Tuesday 21st to complete on Wednesday 22nd <\/p>

16\/05\/2024 15:55 (sandra)<\/b>booked 9am Tuesday with tenant <\/p>

23\/05\/2024 10:54 (dean)<\/b>280.00<\/p>

23\/05\/2024 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60344","activity_ticket_id":"56566","ticket_reference":"HDT57651","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pressure on boiler down and no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/24","activity_end":"2024-05-02 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69723","activity_notes":"pressure on boiler down and no hot water TENANT HOME ALL DAY ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 11:42 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 11:43 (sandra)<\/b>Tenant home all day <\/p>

02\/05\/2024 19:35 (michaelk)<\/b>Attended site to investigate reported boiler fault. The fault relates to low pressure, which when the tenant was asked, confirmed that this is a regular problem. The boiler was inspected along with both manifolds. I will forward a quote to drain down and service both manifolds as these are showing signs of various leaks 2hrs labour 105<\/p>

03\/05\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60345","activity_ticket_id":"56429","ticket_reference":"HDT57514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/24","activity_end":"2024-05-08 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69724","activity_notes":"Inter-tenancy checksswitch in bedroom extractor main bathroom ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:38 (sandra)<\/b>booked for 30th April <\/p>

30\/04\/2024 17:04 (iain)<\/b>ITC'S.<\/p>

01\/05\/2024 10:20 (sandra)<\/b>1.Bottom locks-keys stuck inside2.Flat door seal3.Left bedroom light switches faulty4.Chipped Oven stand5.chipped wardrobe shelf6.To attached film to both inside and outer arched windows7.To clean bedroom outer windows8.To replace lamp shade (there's one extra shades left on top of the fridge..if usable)9.Both bathroom to regrout and remastic (grey silicon)<\/p>

03\/05\/2024 11:55 (sandra)<\/b>Alan booked for Wednesday 8th - vacant with keys <\/p>

03\/05\/2024 16:25 (iain)<\/b>ITC'S.<\/p>

08\/05\/2024 08:00 (iain)<\/b>ITC'S. Grout and mastic bathroom floors.<\/p>

08\/05\/2024 16:10 (iain)<\/b>ITC'S. Window film.<\/p>

09\/05\/2024 10:26 (alan)<\/b>Replace bathroom extractors fans in both main bathroom and ensuite bathroomReplace 3 broken grid switchs in main bedroom <\/p>

09\/05\/2024 15:04 (sandra)<\/b>BOILER AND RADS BOOKED FOR MONDAY <\/p>

10\/05\/2024 14:40 (jane)<\/b>Dark grey window film on order for arched windows - 5 day lead-time <\/p>

10\/05\/2024 16:24 (iain)<\/b>Rake out and regrout ensuite floor.<\/p>

10\/05\/2024 16:25 (iain)<\/b>Floor grout complete. Awaiting window film for bedroom.<\/p>

14\/05\/2024 07:41 (iain)<\/b>ITC's.<\/p>

14\/05\/2024 10:05 (michaelk)<\/b>Completed heating system\/radiator inspection. 1hr labour 55<\/p>

21\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 16:08 (iain)<\/b>Mastic bathroom shelf.<\/p>

12\/06\/2024 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2024 16:07 (travis)<\/b>Tidied up bottom of kitchen unit fronts,Taken details of hob,Recoloured grout areas in bathrooms.<\/p>

12\/06\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60346","activity_ticket_id":"56567","ticket_reference":"HDT57652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 2","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/24","activity_end":"2024-05-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69725","activity_notes":"leak into Flat 2Hoho wants to attend with you can you call her on 07518295794 when you go","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 12:45 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 12:46 (sandra)<\/b>Hoho wants to attend with you can you call her on 07518295794 when you go<\/p>

02\/05\/2024 17:07 (roy)<\/b>With Ho HoRain related leak but not leaking at present.Decking needs to be lifted but roofing company are suppose to be doing works.....soon.Ho Ho will let us know what she wants us to do<\/p>

03\/05\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60347","activity_ticket_id":"56546","ticket_reference":"HDT57631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/24","activity_end":"2024-05-02 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69726","activity_notes":"list of works leak into Flat 6","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 16:31 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 16:32 (sandra)<\/b>waiting on access <\/p>

01\/05\/2024 09:16 (sandra)<\/b>waiting on access to Flats 8, 6 <\/p>

02\/05\/2024 10:20 (sandra)<\/b>with keys Thursday <\/p>

02\/05\/2024 12:53 (sandra)<\/b>leak is from the hose pipe in the bathroom of Flat 9. Tenants are not turning it off fully and it leaks onto the floor and then down into the other flats - Email Sent<\/b><\/p>

02\/05\/2024 14:28 (roy)<\/b>Not a trip hazard but does need repairing Lady that manages property is going to put a carpet runner over it for now.Quote will be required to repair or replace the floor<\/p>

02\/05\/2024 17:03 (roy)<\/b>Returned to site as leaking again into flat 8. Worse than before as larger area but same problem in flat 9.Shower hose pipe needs to be disconnected and capped.<\/p>

02\/05\/2024 19:44 (michaelk)<\/b>Attended site to investigate electronic room sensor which has failed and the damaged heat alarm. Both parts have been ordered and once in stock, we will return to fit. 1hr labour 55<\/p>

03\/05\/2024 10:43 (sandra)<\/b>booked for 20th May 10 - 2pm as requested by tenant <\/p>

03\/05\/2024 10:52 (sandra)<\/b>can be there up until 6pm if we need to be<\/p>

16\/05\/2024 12:52 (sandra)<\/b>request access for Friday 17th <\/p>

16\/05\/2024 13:00 (sandra)<\/b>Access for Flat 6 on Friday requested and Access confirmed for Flat 9 on the 20th for tap removal <\/p>

16\/05\/2024 16:27 (sandra)<\/b>Flat 6 collect keys - Hoho confirmed by phone Friday <\/p>

17\/05\/2024 11:56 (sandra)<\/b>alarms have been fitted - Email Sent<\/b><\/p>

20\/05\/2024 07:43 (michaelk)<\/b>Attended site to replace the faulty room sensor and heat alarm. Completed work and tested both parts for correct operation. 2hrs labour plus parts, total 177.90 ex vat.<\/p>

20\/05\/2024 12:50 (travis)<\/b>Bathroom works,Access made for plumber,Reinstatement works.<\/p>

21\/05\/2024 07:31 (michaelk)<\/b>Attended site to cap off shower handset which was causing leak issues. Plugged off shower hose, tested for leaks and sealed off hole with a chrome blank cover. 2hrs labour plus part, total 115.90 ex vat.<\/p>

21\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60348","activity_ticket_id":"56331","ticket_reference":"HDT57416","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install trunking on the staircase ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/05\/24","activity_end":"2024-05-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69727","activity_notes":"install trunking on the staircase ","activity_timesheet":null,"ticket_notes_combined":"

09\/04\/2024 15:51 (System)<\/b>Ticket Created<\/p>

12\/04\/2024 10:36 (sandra)<\/b>provisionally booked for 17th <\/p>

19\/04\/2024 16:04 (sandra)<\/b>Alan to speak to Randall\/James regarding trunking <\/p>

02\/05\/2024 09:40 (alan)<\/b>Install trunking <\/p>

02\/05\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>

02\/05\/2024 10:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/05\/2024 14:59 (travis)<\/b>Boxing in works.<\/p>

09\/05\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60349","activity_ticket_id":"56565","ticket_reference":"HDT57650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from roof and window ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/06\/24","activity_end":"2024-06-04 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69728","activity_notes":"leak from roof and window to call Lilian to attend with you ","activity_timesheet":null,"ticket_notes_combined":"

02\/05\/2024 11:30 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 15:47 (travis)<\/b>Attended and taken a quote for roof gully repairs.Details sent to office via email.<\/p>

02\/05\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 09:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/05\/2024 12:02 (sandra)<\/b>requested access for Tuesday 21st to complete on Wednesday 22nd <\/p>

16\/05\/2024 15:55 (sandra)<\/b>booked 9am Tuesday with tenant <\/p>

23\/05\/2024 10:54 (dean)<\/b>280.00<\/p>

23\/05\/2024 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60350","activity_ticket_id":"56047","ticket_reference":"HDT57132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/05\/24","activity_end":"2024-05-09 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69729","activity_notes":"9th with keys ceiling water damage can be painted by airconis it possible to look into repainting corridor to cover wear and tear marks around door?","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2024 14:07 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:07 (sandra)<\/b>emailed for access on 20th <\/p>

20\/03\/2024 14:35 (jane)<\/b>Sent a picture to St Annes to see if they can source <\/p>

20\/03\/2024 14:37 (jane)<\/b>Sent a picture of the toilet seat to St Annes to see if they can source <\/p>

20\/03\/2024 16:17 (sandra)<\/b>waiting on confirmation for Friday at 9am with tenant <\/p>

27\/03\/2024 12:29 (sandra)<\/b>emailed for access on 28th <\/p>

27\/03\/2024 15:00 (jane)<\/b>Toilet seat on order from St Annes - should be delivered end of this week <\/p>

04\/04\/2024 10:00 (sandra)<\/b>access requested for Wed 10th 8 - 10am<\/p>

10\/04\/2024 12:10 (sandra)<\/b>no access for Wednesday. Provisionally booked for Friday <\/p>

12\/04\/2024 16:10 (sandra)<\/b>no access given Lilian has emailed again <\/p>

19\/04\/2024 15:21 (sandra)<\/b> access with tenant on Wednesday 24th at 8am <\/p>

19\/04\/2024 15:24 (sandra)<\/b>RA 10 -2 pm <\/p>

22\/04\/2024 10:31 (sandra)<\/b>Booked for 24th 8 - 12 at tenants request <\/p>

25\/04\/2024 07:14 (michaelk)<\/b>Attended site to repair the ensuite toilet which had jammed on the inlet valve. A replacement inlet valve was installed. The bathroom toilet seat was also replaced. Both main shower heads were also replaced. 3hrs labour plus parts, total 295.80 ex vat.<\/p>

25\/04\/2024 14:12 (sandra)<\/b>requested update from RA<\/p>

29\/04\/2024 07:47 (alan)<\/b>Repair faulty lights in bathroom Order new extractor fan for bathroom damaged by leak Look at lights in main room occasionally flickering. Fault found to be dimmer panel, order replacement<\/p>

30\/04\/2024 14:08 (sandra)<\/b>dimmer panel booked for Thursday 2nd <\/p>

02\/05\/2024 15:12 (alan)<\/b>Return to site and replace faulty extractor fan in toilet and dimmer switches in main room <\/p>

03\/05\/2024 11:51 (sandra)<\/b>provisionally booked Decorating for Thursday 9th <\/p>

09\/05\/2024 11:56 (sandra)<\/b>confirmed PM <\/p>

09\/05\/2024 14:52 (sandra)<\/b>to check shower controls on Monday 13th<\/p>

13\/05\/2024 11:17 (dean)<\/b>280.00<\/p>

13\/05\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>RA to return on Wednesday 22nd May 10 - 2pm.Awaiting confirmation on tenant <\/p>

23\/05\/2024 10:58 (sandra)<\/b>waiting on update from engineer regarding the washer\/dryer<\/p>

23\/05\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60351","activity_ticket_id":"56568","ticket_reference":"HDT57653","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"roof leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/24","activity_end":"2024-05-07 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69730","activity_notes":"roof leak See Randall for accessFor Tuesday 7th - Randall advised not safe to go onto roof today and has asked for attendance on Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 09:12 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 13:28 (jane)<\/b>For Tuesday 7th - Randall advised not safe to go onto roof today and has asked for attendance on Tuesday <\/p>

08\/05\/2024 14:16 (roy)<\/b>Roof skylight repairs<\/p>

08\/05\/2024 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60352","activity_ticket_id":"56569","ticket_reference":"HDT57654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace batteries in alarm","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/24","activity_end":"2024-05-03 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69731","activity_notes":"replace batteries in alarm","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 09:34 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 09:46 (michaelk)<\/b>Attended callout to alarm sounding, replaced battery. Job completed as a callback from the gas cert, no charge.<\/p>

03\/05\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60353","activity_ticket_id":"56570","ticket_reference":"HDT57655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bub and toilet seat ","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/24","activity_end":"2024-05-08 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69732","activity_notes":"light bulbs Wednesday after 12pm tenant is now at home ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 09:46 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 12:00 (sandra)<\/b>booked for Wednesday 8th PM <\/p>

07\/05\/2024 09:39 (sandra)<\/b>keys but knock first <\/p>

08\/05\/2024 14:11 (roy)<\/b>Replaced toilet seat<\/p>

09\/05\/2024 10:30 (alan)<\/b>Replace blown lamps as needed 20 in total <\/p>

09\/05\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60354","activity_ticket_id":"56571","ticket_reference":"HDT57656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from shower cubicle","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/24","activity_end":"2024-05-03 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69733","activity_notes":"leak from shower cubicleThis is the other bathroom with keysdo whatever repairs are needed ","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2024 09:52 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60355","activity_ticket_id":"56572","ticket_reference":"HDT57657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pocket door come off its runners","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/05\/24","activity_end":"2024-05-03 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69734","activity_notes":"pocket door come off its runnersknock on the door anytime now and tenant is home ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 10:10 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 15:18 (sandra)<\/b>details sent to twentytwenty awaiting an appointment.<\/p>

03\/05\/2024 16:28 (iain)<\/b>Lounge sliding door has come off the track. Lilian has requested 20\/20 to deal with.<\/p>

07\/05\/2024 14:30 (sandra)<\/b>chased for appointment <\/p>

08\/05\/2024 09:06 (sandra)<\/b>booked for 9th awaiting confirmation <\/p>

09\/05\/2024 11:06 (sandra)<\/b>confirmed with tenant <\/p>

09\/05\/2024 11:48 (jane)<\/b>Twentytwenty doors attending today <\/p>

09\/05\/2024 13:09 (jane)<\/b>Twentytwenty have attended report to follow <\/p>

10\/05\/2024 09:45 (jane)<\/b>Report sent to client <\/p>

16\/05\/2024 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60356","activity_ticket_id":"56546","ticket_reference":"HDT57631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/05\/24","activity_end":"2024-05-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69735","activity_notes":"list of works TODAY 10AMto take out bath panel and replace once works are carried out Use ground floor safe keys. Please let us know when the the team has completed & send after pictures. If we sell this room tonight it should be clean enough to accept guests. So can you please advise the contractors to be mindful of this. ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 16:31 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 16:32 (sandra)<\/b>waiting on access <\/p>

01\/05\/2024 09:16 (sandra)<\/b>waiting on access to Flats 8, 6 <\/p>

02\/05\/2024 10:20 (sandra)<\/b>with keys Thursday <\/p>

02\/05\/2024 12:53 (sandra)<\/b>leak is from the hose pipe in the bathroom of Flat 9. Tenants are not turning it off fully and it leaks onto the floor and then down into the other flats - Email Sent<\/b><\/p>

02\/05\/2024 14:28 (roy)<\/b>Not a trip hazard but does need repairing Lady that manages property is going to put a carpet runner over it for now.Quote will be required to repair or replace the floor<\/p>

02\/05\/2024 17:03 (roy)<\/b>Returned to site as leaking again into flat 8. Worse than before as larger area but same problem in flat 9.Shower hose pipe needs to be disconnected and capped.<\/p>

02\/05\/2024 19:44 (michaelk)<\/b>Attended site to investigate electronic room sensor which has failed and the damaged heat alarm. Both parts have been ordered and once in stock, we will return to fit. 1hr labour 55<\/p>

03\/05\/2024 10:43 (sandra)<\/b>booked for 20th May 10 - 2pm as requested by tenant <\/p>

03\/05\/2024 10:52 (sandra)<\/b>can be there up until 6pm if we need to be<\/p>

16\/05\/2024 12:52 (sandra)<\/b>request access for Friday 17th <\/p>

16\/05\/2024 13:00 (sandra)<\/b>Access for Flat 6 on Friday requested and Access confirmed for Flat 9 on the 20th for tap removal <\/p>

16\/05\/2024 16:27 (sandra)<\/b>Flat 6 collect keys - Hoho confirmed by phone Friday <\/p>

17\/05\/2024 11:56 (sandra)<\/b>alarms have been fitted - Email Sent<\/b><\/p>

20\/05\/2024 07:43 (michaelk)<\/b>Attended site to replace the faulty room sensor and heat alarm. Completed work and tested both parts for correct operation. 2hrs labour plus parts, total 177.90 ex vat.<\/p>

20\/05\/2024 12:50 (travis)<\/b>Bathroom works,Access made for plumber,Reinstatement works.<\/p>

21\/05\/2024 07:31 (michaelk)<\/b>Attended site to cap off shower handset which was causing leak issues. Plugged off shower hose, tested for leaks and sealed off hole with a chrome blank cover. 2hrs labour plus part, total 115.90 ex vat.<\/p>

21\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60357","activity_ticket_id":"56573","ticket_reference":"HDT57658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak under the bathroom sink ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/24","activity_end":"2024-05-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69736","activity_notes":"leak under the bathroom sink Booked for Friday at 10 am","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 11:17 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 11:18 (sandra)<\/b>tenant home for access <\/p>

06\/05\/2024 16:02 (michaelk)<\/b>Attended falt to inspect reported basin leak. A replacement adjustable bottle trap is required, which has been ordered in to fit on Monday. 1hr labour 55<\/p>

09\/05\/2024 11:11 (sandra)<\/b>requested Monday 13th<\/p>

09\/05\/2024 11:42 (sandra)<\/b>confirmed <\/p>

14\/05\/2024 09:33 (sandra)<\/b>friday at 10am <\/p>

14\/05\/2024 10:07 (michaelk)<\/b>Installed new chrome adjustable basin waste 2hrs labour plus part, total 145.40 ex vat.<\/p>

14\/05\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>

17\/05\/2024 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/05\/2024 07:25 (michaelk)<\/b>Attended site and found no leak to the basin waste. I have tightened the connections. No charge.<\/p>

21\/05\/2024 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60358","activity_ticket_id":"56574","ticket_reference":"HDT57659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is not flushing ","ticket_address_1":"Flat 1 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/24","activity_end":"2024-05-03 15:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69737","activity_notes":"toilet is not flushing ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 14:51 (System)<\/b>Ticket Created<\/p>

06\/05\/2024 16:00 (michaelk)<\/b>Attended site to investigate reported toilet fault. Removed worktop to access the cistern and removed debris from beneath the syphon. Tested operation after cleaning and left in full working order. 2hrs labour 105<\/p>

07\/05\/2024 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60359","activity_ticket_id":"55956","ticket_reference":"HDT57041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/24","activity_end":"2024-05-21 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69738","activity_notes":"boilers and radsalso check the toilet flush ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:37 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:39 (sandra)<\/b>ITC booked for 16th AprilProvisionally booked works for 1st May <\/p>

16\/04\/2024 11:57 (sandra)<\/b>rescheduled by Hoho to Tuesday 23rd <\/p>

19\/04\/2024 11:11 (sandra)<\/b>emailed hoho for access on Tuesday 23rd again. waiting for confirmation <\/p>

24\/04\/2024 10:24 (sandra)<\/b>scheduled for 3rd May - vacant <\/p>

03\/05\/2024 16:18 (iain)<\/b>ITC'S.<\/p>

07\/05\/2024 21:35 (michaelk)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery. 2hrs labour 105<\/p>

08\/05\/2024 09:23 (jane)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery - Email Sent<\/b><\/p>

08\/05\/2024 16:09 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 14:51 (sandra)<\/b>shower to be fitted 9th<\/p>

10\/05\/2024 07:02 (alan)<\/b>Replace blown lamps in bathroom cabinet <\/p>

10\/05\/2024 11:05 (sandra)<\/b>what is left to be completed New shower hose Small area of bath needs to have new sealant to avoid leaksReplacement window film for bedrooms Battery in smoke alarm needs changing Refit bedroom blind pelmet.<\/p>

10\/05\/2024 11:05 (sandra)<\/b>Hoho to let us know if she wants these jobs to go ahead as new tenant has moved in today <\/p>

10\/05\/2024 11:36 (sandra)<\/b>cant locate the stop cock rescheduled for Monday 13th<\/p>

16\/05\/2024 12:50 (sandra)<\/b>emailed for access for Friday 17th <\/p>

16\/05\/2024 15:35 (sandra)<\/b>Hoho still chasing access for tomorrow <\/p>

16\/05\/2024 16:28 (sandra)<\/b>chased Hoho and she will confirm Friday morning if we can get in here Friday afternoon otherwise we will need to reschedule for next week <\/p>

17\/05\/2024 09:33 (sandra)<\/b>access was not confirmed for 17th. Moved to 20th and asked Hoho for access again <\/p>

17\/05\/2024 15:51 (sandra)<\/b>access still unconfirmed for Monday. I have told Hoho she can confirm access for Monday PM up to Monday morning. <\/p>

20\/05\/2024 15:27 (travis)<\/b>Attended and found top sash to be jammed by the counter weights.Managed to remove tension rope and close window but I would need a second visit to remove window and replace ropes,two men would be required due to foot traffic in Catherine St below.<\/p>

20\/05\/2024 16:10 (sandra)<\/b>emailed for further access Tuesday <\/p>

20\/05\/2024 16:13 (sandra)<\/b>emailed to repair the window <\/p>

21\/05\/2024 10:37 (sandra)<\/b>returning today to take window out and repair ropes <\/p>

21\/05\/2024 15:53 (travis)<\/b>Recorded sash wind on w and reinstatement.<\/p>

21\/05\/2024 16:07 (iain)<\/b>Replace cord to sash window.<\/p>

22\/05\/2024 07:30 (michaelk)<\/b>Attended site to replaced the ideal standard duel syphon and to replace the air bellows with a service kit. Completed work and left in full working order. 2hrs labour plus parts, total 207 ex vat.<\/p>

22\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60360","activity_ticket_id":"56572","ticket_reference":"HDT57657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pocket door come off its runners","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"16\/05\/24","activity_end":"2024-05-16 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69739","activity_notes":"pocket door come off its runners","activity_timesheet":null,"ticket_notes_combined":"

03\/05\/2024 10:10 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 15:18 (sandra)<\/b>details sent to twentytwenty awaiting an appointment.<\/p>

03\/05\/2024 16:28 (iain)<\/b>Lounge sliding door has come off the track. Lilian has requested 20\/20 to deal with.<\/p>

07\/05\/2024 14:30 (sandra)<\/b>chased for appointment <\/p>

08\/05\/2024 09:06 (sandra)<\/b>booked for 9th awaiting confirmation <\/p>

09\/05\/2024 11:06 (sandra)<\/b>confirmed with tenant <\/p>

09\/05\/2024 11:48 (jane)<\/b>Twentytwenty doors attending today <\/p>

09\/05\/2024 13:09 (jane)<\/b>Twentytwenty have attended report to follow <\/p>

10\/05\/2024 09:45 (jane)<\/b>Report sent to client <\/p>

16\/05\/2024 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60361","activity_ticket_id":"56575","ticket_reference":"HDT57660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate washing machine integrated door ","ticket_address_1":"4 Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 6EY","cs_address_1":"4 Dansey Place","cs_id":"2920","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 6EY","ticket_client_site":"2920","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/05\/24","activity_end":"2024-05-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69740","activity_notes":"reinstate washing machine integrated door with keys Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 15:44 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 15:45 (sandra)<\/b>with keys Tuesday <\/p>

08\/05\/2024 07:58 (iain)<\/b>Rehang washing machine integrated door.<\/p>

08\/05\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60362","activity_ticket_id":"56576","ticket_reference":"HDT57661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16229 - replacement washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/05\/24","activity_end":"2024-05-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69741","activity_notes":"replacement washer\/dryer Tuesday 14th with keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 15:47 (sandra)<\/b>PO requested <\/p>

03\/05\/2024 15:47 (sandra)<\/b>option one <\/p>

07\/05\/2024 15:12 (sandra)<\/b>booked Tuesday 14th with keys <\/p>

14\/05\/2024 11:40 (alan)<\/b>Wire up new machine <\/p>

14\/05\/2024 13:25 (travis)<\/b>Removal of old washing machine,and installation of new.<\/p>

14\/05\/2024 16:10 (iain)<\/b>Replacement integrated washer\/dryer.<\/p>

14\/05\/2024 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60363","activity_ticket_id":"56577","ticket_reference":"HDT57662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/24","activity_end":"2024-05-06 21:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69742","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2024 21:02 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 08:50 (roy)<\/b>Visited flat 2 as no hot water.Repressured and reset.No access into flat 6 as he requested Monday morning.<\/p>

07\/05\/2024 08:53 (roy)<\/b>Returned Monday morning and visited flat 6.Reset Then 2 additional flats came in.Flat 9 reset boiler and reset immersion. Immersion i believe needs replacing Flat 5Repressured and resetA ok<\/p>

07\/05\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60364","activity_ticket_id":"56578","ticket_reference":"HDT57663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/24","activity_end":"2024-05-05 21:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69743","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2024 21:03 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 07:52 (roy)<\/b>Flat 2 Repressured and reset boilerNo access into flat 6 as tenant requested Sunday morning <\/p>

07\/05\/2024 08:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60365","activity_ticket_id":"56579","ticket_reference":"HDT57664","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/05\/24","activity_end":"2024-05-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69744","activity_notes":"MDR\/JH\/15760 - Handy Man Service","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 07:26 (System)<\/b>Ticket Created<\/p>

08\/05\/2024 16:09 (travis)<\/b>Maintenance works.<\/p>

09\/05\/2024 16:03 (travis)<\/b>Maintenance works.<\/p>

10\/05\/2024 11:40 (travis)<\/b>Maintenance works.<\/p>

10\/05\/2024 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60366","activity_ticket_id":"56580","ticket_reference":"HDT57665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock isnt working on door ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/24","activity_end":"2024-05-07 09:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69745","activity_notes":"lock isnt working on door ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 09:23 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 09:24 (sandra)<\/b>waiting on access <\/p>

07\/05\/2024 10:43 (travis)<\/b>Alignment of door and Recut in night latch keep on frame.<\/p>

07\/05\/2024 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60367","activity_ticket_id":"56581","ticket_reference":"HDT57666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs to chipped shower","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/05\/24","activity_end":"2024-05-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69746","activity_notes":"repairs to chipped shower tray tenant has requested 1pm Monday materials at the office ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 09:30 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 10:31 (sandra)<\/b>Wednesday 8th 9am <\/p>

08\/05\/2024 09:48 (jane)<\/b>Bath repair kit on order - 3 day lead-time <\/p>

08\/05\/2024 16:07 (iain)<\/b>Chipped shower tray. Repair kit on order.<\/p>

09\/05\/2024 16:55 (sandra)<\/b>emailed for access Monday <\/p>

10\/05\/2024 14:17 (sandra)<\/b>tenant has requested Monday 1pm <\/p>

14\/05\/2024 07:42 (iain)<\/b>Chipped shower tray.<\/p>

14\/05\/2024 16:11 (iain)<\/b>Repair to chipped shower tray and filled hole in bedroom wall for Dean to paint.<\/p>

16\/05\/2024 11:59 (sandra)<\/b>Requested access for Wednesday 22nd awaiting confirmation <\/p>

16\/05\/2024 16:00 (sandra)<\/b>Wednesday 22nd with tenant 9am <\/p>

23\/05\/2024 10:30 (dean)<\/b>40.00<\/p>

23\/05\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60368","activity_ticket_id":"56582","ticket_reference":"HDT57667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower not working ","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/24","activity_end":"2024-05-15 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69747","activity_notes":"shower not working ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 09:32 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 09:32 (sandra)<\/b>new shower ordered <\/p>

07\/05\/2024 21:45 (michaelk)<\/b>Attended site to investigate shower issues that were reported. Checked electrical supplies and removed front cover to try to resolve the switching on\/off fault. A replacement shower has been ordered, lilian has been informed as we are going to return once delivery has been made. 2hrs labour 105<\/p>

13\/05\/2024 10:27 (sandra)<\/b>booked for 13th <\/p>

16\/05\/2024 07:14 (michaelk)<\/b>Attended site to replace the electric shower due to a fault. There was no isolation valves found to isolate he mains supply, which required us to work on the mains live. The job was completed, tested, commissioned and left in full working order. 4 hrs labour plus parts, total 474.99 ex vat.<\/p>

16\/05\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60369","activity_ticket_id":"56570","ticket_reference":"HDT57655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bub and toilet seat ","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/24","activity_end":"2024-05-08 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69748","activity_notes":"tighten or replace toilet seatWednesday after 12pm tenant is now at home ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 09:46 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 12:00 (sandra)<\/b>booked for Wednesday 8th PM <\/p>

07\/05\/2024 09:39 (sandra)<\/b>keys but knock first <\/p>

08\/05\/2024 14:11 (roy)<\/b>Replaced toilet seat<\/p>

09\/05\/2024 10:30 (alan)<\/b>Replace blown lamps as needed 20 in total <\/p>

09\/05\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60370","activity_ticket_id":"56583","ticket_reference":"HDT57668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is not flushing and sink is blocked ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/24","activity_end":"2024-05-07 14:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69749","activity_notes":"toilet is not flushing and sink is blocked keys for access ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 10:34 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 10:35 (sandra)<\/b>keys for access <\/p>

07\/05\/2024 21:32 (michaelk)<\/b>Attended site to investigate reported problems with the kitchen waste and toilet. The kitchen was clear and running, however the ensuite toilet, shower and basin were found completely blocked. I attempted to clear the blockages bit eventually passed the job back to the office for a drainage company to attend. 2hrs labour 105<\/p>

08\/05\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60371","activity_ticket_id":"56584","ticket_reference":"HDT57669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire exit door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/24","activity_end":"2024-05-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69750","activity_notes":"It appears that the Side Quest gamers fire exit door is not securing properly. Thus, posing as a security risk.","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 10:53 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 14:47 (travis)<\/b>Lock repair and overhaul of metal fire door <\/p>

07\/05\/2024 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60372","activity_ticket_id":"56585","ticket_reference":"HDT57670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/24","activity_end":"2024-05-14 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69751","activity_notes":"Gas compliance testing with PATbooked for 14th with tap at 9am ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 11:25 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 11:26 (sandra)<\/b>booked for 14th <\/p>

16\/05\/2024 07:03 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/05\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60373","activity_ticket_id":"56586","ticket_reference":"HDT57671","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Damp damage to the living room wall ","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/24","activity_end":"2024-08-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69752","activity_notes":"For Friday Morning 16th August tenant can give access at 9am Damp damage to the living room wall ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 13:46 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 10:35 (jane)<\/b>Sent Method Statement to client for approval <\/p>

05\/06\/2024 10:31 (jane)<\/b>Submitted permit to client - awaiting approval For Friday 14th June <\/p>

12\/06\/2024 12:29 (jane)<\/b>Waiting for the permit to be approved <\/p>

08\/08\/2024 09:57 (jane)<\/b>Requested access for Tuesday 13th August at 8am <\/p>

08\/08\/2024 14:58 (jane)<\/b>Requested access for Friday 16th August at 8am<\/p>

12\/08\/2024 09:58 (sandra)<\/b>confirmed by Sue <\/p>

13\/08\/2024 10:10 (jane)<\/b>For Friday Morning 16th August tenant can give access at 9am <\/p>

16\/08\/2024 14:38 (alan)<\/b>Help Travis <\/p>

16\/08\/2024 15:21 (travis)<\/b>Wall repairs to prevent damp to living room wall.<\/p>

16\/08\/2024 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60374","activity_ticket_id":"56587","ticket_reference":"HDT57672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate leak ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/05\/24","activity_end":"2024-05-08 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69753","activity_notes":"investigate leakCould you please investigate leak marks in the rear staircase keys are available with security main master setIt looks like this is old stains but needs to double check before instructing redecoration works. I think you can lift panels around the light panels in order to see the void are above ceiling. This a staircase that leads to office toilets. ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 14:05 (System)<\/b>Ticket Created<\/p>

08\/05\/2024 16:08 (iain)<\/b>Damp tested stains in rear Stairwell. Dry, ready for decoration.<\/p>

08\/05\/2024 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60375","activity_ticket_id":"56588","ticket_reference":"HDT57673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic) - commercial unit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/24","activity_end":"2024-05-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69754","activity_notes":"EICR (NICEic) - commercial unit collect keys from security Wednesday 8th","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 14:54 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 14:56 (sandra)<\/b>Wednesday 8th with keys from security <\/p>

09\/05\/2024 10:28 (alan)<\/b>Make safe electric as needed Carry out electrical inspection <\/p>

10\/05\/2024 07:04 (alan)<\/b>Electrical inspection <\/p>

10\/05\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60376","activity_ticket_id":"56589","ticket_reference":"HDT57674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working banging sound coming from the drum ","ticket_address_1":"Flat 4 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 4 Goodwins House","cs_id":"1146","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/05\/24","activity_end":"2024-05-15 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69755","activity_notes":"washing machine not working banging sound coming from the drum ","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2024 14:58 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 14:58 (sandra)<\/b>waiting on appointment<\/p>

08\/05\/2024 15:05 (sandra)<\/b>booked for 15th May 10 - 2pm awaiting tenant confirmation <\/p>

13\/05\/2024 16:48 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60377","activity_ticket_id":"56532","ticket_reference":"HDT57617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/05\/24","activity_end":"2024-05-16 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69756","activity_notes":"washer\/dryer not working ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2024 15:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 16:20 (sandra)<\/b>Thursday 2nd May 12 - 6pm <\/p>

29\/04\/2024 16:48 (sandra)<\/b>tenant at home for access <\/p>

03\/05\/2024 09:38 (sandra)<\/b>RA need to return machine is still faulty.Waiting on more details from tenant <\/p>

03\/05\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>

07\/05\/2024 15:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/05\/2024 15:03 (sandra)<\/b>repairaid to return as machine is still not working <\/p>

07\/05\/2024 15:44 (sandra)<\/b>booked for Wednesday 8th waiting confirmation <\/p>

07\/05\/2024 16:37 (sandra)<\/b>to be rescheduled as tenant cant make Wednesday <\/p>

08\/05\/2024 15:25 (sandra)<\/b>booked for Monday 13th phone tenant 30 minutes before <\/p>

10\/05\/2024 12:10 (sandra)<\/b>rescheduled for Wednesday 15th and ring Roy for keys <\/p>

16\/05\/2024 15:14 (sandra)<\/b>rescheduled for recall on 22nd Wednesday. awaiting tenants confirmation <\/p>

17\/05\/2024 12:13 (sandra)<\/b>machine still not working. Asked Repairaid for quote to replace <\/p>

17\/05\/2024 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60378","activity_ticket_id":"56590","ticket_reference":"HDT57675","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"IT store cupboard faulty light","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/24","activity_end":"2024-05-10 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69757","activity_notes":"IT store cupboard faulty light","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 15:16 (System)<\/b>Ticket Created<\/p>

08\/05\/2024 07:08 (alan)<\/b>Repair loose connection in light switch <\/p>

08\/05\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60379","activity_ticket_id":"56591","ticket_reference":"HDT57676","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF ladies toilet light out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/05\/24","activity_end":"2024-05-10 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69758","activity_notes":"GF ladies toilet light out ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 15:49 (System)<\/b>Ticket Created<\/p>

10\/05\/2024 07:05 (alan)<\/b>Replace faulty light fitting in ground floor ladies wc<\/p>

10\/05\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60380","activity_ticket_id":"56592","ticket_reference":"HDT57677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap is dripping and wont turn off ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/24","activity_end":"2024-05-08 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69759","activity_notes":"kitchen tap is dripping and wont turn off and gas pipe to be capped off Alan may have the keys or be in thereWednesday 8th ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 15:57 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 15:57 (sandra)<\/b>Wednesday 8th with keys <\/p>

08\/05\/2024 15:28 (michaelk)<\/b>Attended site to replace both cartridges to the ground floor kitchen. Left taps in full working order. 2hrs labour plus parts, total 133.70 ex vat<\/p>

08\/05\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60381","activity_ticket_id":"56593","ticket_reference":"HDT57678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from the radiator ","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/24","activity_end":"2024-05-08 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69760","activity_notes":"leak from the radiator anytime after 10.30 tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2024 09:03 (System)<\/b>Ticket Created<\/p>

08\/05\/2024 15:23 (michaelk)<\/b>Attended site to re-hang the living room radiator which had be sat on or pushed. Realigned and tested the pipe connections. 1hr labour 55<\/p>

08\/05\/2024 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60382","activity_ticket_id":"56594","ticket_reference":"HDT57679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak under the kitchen sink ","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/24","activity_end":"2024-05-08 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69761","activity_notes":"leak under the kitchen sink tenant home for access","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2024 09:57 (System)<\/b>Ticket Created<\/p>

08\/05\/2024 09:58 (sandra)<\/b>tenant home for access <\/p>

08\/05\/2024 15:21 (michaelk)<\/b>Attended site to investigate leak beneath the kitchen sink. The waste fittings were stripped out, cleaned and re-fitted to solve the leak. 2hrs labour 105<\/p>

08\/05\/2024 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60383","activity_ticket_id":"56595","ticket_reference":"HDT57680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TA","cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/24","activity_end":"2024-05-08 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69762","activity_notes":"no hot water with keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2024 10:07 (System)<\/b>Ticket Created<\/p>

08\/05\/2024 15:17 (michaelk)<\/b>Attended site to investigate hot water issue. Found the switched spur faulty which was replaced with 45a switched spur, tested on completion leaving in full working order. 3hrs plus parts, total 166.80 ex vat.<\/p>

08\/05\/2024 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60384","activity_ticket_id":"56596","ticket_reference":"HDT57681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean windows and remove items ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/05\/24","activity_end":"2024-05-10 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69763","activity_notes":"clean windows and remove items Access is through Flat 1.3 bedroom windows.-removal items -clean the area & reachable windows.This will be invoice separately.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2024 12:24 (System)<\/b>Ticket Created<\/p>

10\/05\/2024 16:21 (iain)<\/b>To clear and dispose of items and fold up matress from roof area and clean roof.<\/p>

10\/05\/2024 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60385","activity_ticket_id":"56597","ticket_reference":"HDT57682","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"drain down tank ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/24","activity_end":"2024-05-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69764","activity_notes":"drain down tank and confirm outlets ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2024 15:18 (System)<\/b>Ticket Created<\/p>

08\/05\/2024 15:19 (sandra)<\/b>booked for 16th May <\/p>

13\/05\/2024 10:27 (sandra)<\/b>emailed for confirmation <\/p>

16\/05\/2024 11:42 (sandra)<\/b>completed <\/p>

16\/05\/2024 13:56 (roy)<\/b>Shut down water outlets.One more visit to either drain down an cap off pipes or to reinstate water supply <\/p>

17\/05\/2024 06:46 (michaelk)<\/b>Attended site to isolate the cold water storage tank in flat 4. Left isolated on test until further notice to test. 2hrs labour 105<\/p>

17\/05\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60386","activity_ticket_id":"56597","ticket_reference":"HDT57682","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"drain down tank ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/24","activity_end":"2024-05-16 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69765","activity_notes":"drain down tank and confirm outlets to help MK","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2024 15:18 (System)<\/b>Ticket Created<\/p>

08\/05\/2024 15:19 (sandra)<\/b>booked for 16th May <\/p>

13\/05\/2024 10:27 (sandra)<\/b>emailed for confirmation <\/p>

16\/05\/2024 11:42 (sandra)<\/b>completed <\/p>

16\/05\/2024 13:56 (roy)<\/b>Shut down water outlets.One more visit to either drain down an cap off pipes or to reinstate water supply <\/p>

17\/05\/2024 06:46 (michaelk)<\/b>Attended site to isolate the cold water storage tank in flat 4. Left isolated on test until further notice to test. 2hrs labour 105<\/p>

17\/05\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60387","activity_ticket_id":"56598","ticket_reference":"HDT57683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bollards ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/24","activity_end":"2024-05-13 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69766","activity_notes":"We noticed one of the bollards within the service area is coming out. Along with, another bollard that is loose (but still intact). ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2024 15:36 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 11:12 (sandra)<\/b>booked for Friday 10th<\/p>

10\/05\/2024 15:50 (travis)<\/b>Attended and removed dangerous center bollard,Tightened up left hand side bollard,Will return Monday to fit bollard with new fixings.<\/p>

13\/05\/2024 11:51 (travis)<\/b>Replaced bollard in service area,using new 100mm rawl bolts and chemical fix.<\/p>

13\/05\/2024 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60388","activity_ticket_id":"55956","ticket_reference":"HDT57041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/05\/24","activity_end":"2024-05-09 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69767","activity_notes":"Inter-tenancy check List vanity lights not working ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:37 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:39 (sandra)<\/b>ITC booked for 16th AprilProvisionally booked works for 1st May <\/p>

16\/04\/2024 11:57 (sandra)<\/b>rescheduled by Hoho to Tuesday 23rd <\/p>

19\/04\/2024 11:11 (sandra)<\/b>emailed hoho for access on Tuesday 23rd again. waiting for confirmation <\/p>

24\/04\/2024 10:24 (sandra)<\/b>scheduled for 3rd May - vacant <\/p>

03\/05\/2024 16:18 (iain)<\/b>ITC'S.<\/p>

07\/05\/2024 21:35 (michaelk)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery. 2hrs labour 105<\/p>

08\/05\/2024 09:23 (jane)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery - Email Sent<\/b><\/p>

08\/05\/2024 16:09 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 14:51 (sandra)<\/b>shower to be fitted 9th<\/p>

10\/05\/2024 07:02 (alan)<\/b>Replace blown lamps in bathroom cabinet <\/p>

10\/05\/2024 11:05 (sandra)<\/b>what is left to be completed New shower hose Small area of bath needs to have new sealant to avoid leaksReplacement window film for bedrooms Battery in smoke alarm needs changing Refit bedroom blind pelmet.<\/p>

10\/05\/2024 11:05 (sandra)<\/b>Hoho to let us know if she wants these jobs to go ahead as new tenant has moved in today <\/p>

10\/05\/2024 11:36 (sandra)<\/b>cant locate the stop cock rescheduled for Monday 13th<\/p>

16\/05\/2024 12:50 (sandra)<\/b>emailed for access for Friday 17th <\/p>

16\/05\/2024 15:35 (sandra)<\/b>Hoho still chasing access for tomorrow <\/p>

16\/05\/2024 16:28 (sandra)<\/b>chased Hoho and she will confirm Friday morning if we can get in here Friday afternoon otherwise we will need to reschedule for next week <\/p>

17\/05\/2024 09:33 (sandra)<\/b>access was not confirmed for 17th. Moved to 20th and asked Hoho for access again <\/p>

17\/05\/2024 15:51 (sandra)<\/b>access still unconfirmed for Monday. I have told Hoho she can confirm access for Monday PM up to Monday morning. <\/p>

20\/05\/2024 15:27 (travis)<\/b>Attended and found top sash to be jammed by the counter weights.Managed to remove tension rope and close window but I would need a second visit to remove window and replace ropes,two men would be required due to foot traffic in Catherine St below.<\/p>

20\/05\/2024 16:10 (sandra)<\/b>emailed for further access Tuesday <\/p>

20\/05\/2024 16:13 (sandra)<\/b>emailed to repair the window <\/p>

21\/05\/2024 10:37 (sandra)<\/b>returning today to take window out and repair ropes <\/p>

21\/05\/2024 15:53 (travis)<\/b>Recorded sash wind on w and reinstatement.<\/p>

21\/05\/2024 16:07 (iain)<\/b>Replace cord to sash window.<\/p>

22\/05\/2024 07:30 (michaelk)<\/b>Attended site to replaced the ideal standard duel syphon and to replace the air bellows with a service kit. Completed work and left in full working order. 2hrs labour plus parts, total 207 ex vat.<\/p>

22\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60389","activity_ticket_id":"56599","ticket_reference":"HDT57684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer is not spinning","ticket_address_1":"1st Floor","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/05\/24","activity_end":"2024-05-15 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69768","activity_notes":"washer\/dryer is not spinning","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2024 09:46 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 09:47 (sandra)<\/b>emailed RA for appointment <\/p>

15\/05\/2024 14:55 (sandra)<\/b>booked for 15th<\/p>

15\/05\/2024 19:12 (roy)<\/b>With Repair Aid<\/p>

16\/05\/2024 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60390","activity_ticket_id":"56047","ticket_reference":"HDT57132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/24","activity_end":"2024-05-13 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69769","activity_notes":"can you check the main shower as the controller is stiff and the shower isnt hot enoughkeys for access ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2024 14:07 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:07 (sandra)<\/b>emailed for access on 20th <\/p>

20\/03\/2024 14:35 (jane)<\/b>Sent a picture to St Annes to see if they can source <\/p>

20\/03\/2024 14:37 (jane)<\/b>Sent a picture of the toilet seat to St Annes to see if they can source <\/p>

20\/03\/2024 16:17 (sandra)<\/b>waiting on confirmation for Friday at 9am with tenant <\/p>

27\/03\/2024 12:29 (sandra)<\/b>emailed for access on 28th <\/p>

27\/03\/2024 15:00 (jane)<\/b>Toilet seat on order from St Annes - should be delivered end of this week <\/p>

04\/04\/2024 10:00 (sandra)<\/b>access requested for Wed 10th 8 - 10am<\/p>

10\/04\/2024 12:10 (sandra)<\/b>no access for Wednesday. Provisionally booked for Friday <\/p>

12\/04\/2024 16:10 (sandra)<\/b>no access given Lilian has emailed again <\/p>

19\/04\/2024 15:21 (sandra)<\/b> access with tenant on Wednesday 24th at 8am <\/p>

19\/04\/2024 15:24 (sandra)<\/b>RA 10 -2 pm <\/p>

22\/04\/2024 10:31 (sandra)<\/b>Booked for 24th 8 - 12 at tenants request <\/p>

25\/04\/2024 07:14 (michaelk)<\/b>Attended site to repair the ensuite toilet which had jammed on the inlet valve. A replacement inlet valve was installed. The bathroom toilet seat was also replaced. Both main shower heads were also replaced. 3hrs labour plus parts, total 295.80 ex vat.<\/p>

25\/04\/2024 14:12 (sandra)<\/b>requested update from RA<\/p>

29\/04\/2024 07:47 (alan)<\/b>Repair faulty lights in bathroom Order new extractor fan for bathroom damaged by leak Look at lights in main room occasionally flickering. Fault found to be dimmer panel, order replacement<\/p>

30\/04\/2024 14:08 (sandra)<\/b>dimmer panel booked for Thursday 2nd <\/p>

02\/05\/2024 15:12 (alan)<\/b>Return to site and replace faulty extractor fan in toilet and dimmer switches in main room <\/p>

03\/05\/2024 11:51 (sandra)<\/b>provisionally booked Decorating for Thursday 9th <\/p>

09\/05\/2024 11:56 (sandra)<\/b>confirmed PM <\/p>

09\/05\/2024 14:52 (sandra)<\/b>to check shower controls on Monday 13th<\/p>

13\/05\/2024 11:17 (dean)<\/b>280.00<\/p>

13\/05\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>RA to return on Wednesday 22nd May 10 - 2pm.Awaiting confirmation on tenant <\/p>

23\/05\/2024 10:58 (sandra)<\/b>waiting on update from engineer regarding the washer\/dryer<\/p>

23\/05\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60391","activity_ticket_id":"56429","ticket_reference":"HDT57514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/24","activity_end":"2024-05-13 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69770","activity_notes":"Inter-tenancy checks boiler and radiator checks","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:38 (sandra)<\/b>booked for 30th April <\/p>

30\/04\/2024 17:04 (iain)<\/b>ITC'S.<\/p>

01\/05\/2024 10:20 (sandra)<\/b>1.Bottom locks-keys stuck inside2.Flat door seal3.Left bedroom light switches faulty4.Chipped Oven stand5.chipped wardrobe shelf6.To attached film to both inside and outer arched windows7.To clean bedroom outer windows8.To replace lamp shade (there's one extra shades left on top of the fridge..if usable)9.Both bathroom to regrout and remastic (grey silicon)<\/p>

03\/05\/2024 11:55 (sandra)<\/b>Alan booked for Wednesday 8th - vacant with keys <\/p>

03\/05\/2024 16:25 (iain)<\/b>ITC'S.<\/p>

08\/05\/2024 08:00 (iain)<\/b>ITC'S. Grout and mastic bathroom floors.<\/p>

08\/05\/2024 16:10 (iain)<\/b>ITC'S. Window film.<\/p>

09\/05\/2024 10:26 (alan)<\/b>Replace bathroom extractors fans in both main bathroom and ensuite bathroomReplace 3 broken grid switchs in main bedroom <\/p>

09\/05\/2024 15:04 (sandra)<\/b>BOILER AND RADS BOOKED FOR MONDAY <\/p>

10\/05\/2024 14:40 (jane)<\/b>Dark grey window film on order for arched windows - 5 day lead-time <\/p>

10\/05\/2024 16:24 (iain)<\/b>Rake out and regrout ensuite floor.<\/p>

10\/05\/2024 16:25 (iain)<\/b>Floor grout complete. Awaiting window film for bedroom.<\/p>

14\/05\/2024 07:41 (iain)<\/b>ITC's.<\/p>

14\/05\/2024 10:05 (michaelk)<\/b>Completed heating system\/radiator inspection. 1hr labour 55<\/p>

21\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 16:08 (iain)<\/b>Mastic bathroom shelf.<\/p>

12\/06\/2024 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2024 16:07 (travis)<\/b>Tidied up bottom of kitchen unit fronts,Taken details of hob,Recoloured grout areas in bathrooms.<\/p>

12\/06\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60392","activity_ticket_id":"56600","ticket_reference":"HDT57685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"decoration to water damage ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/05\/24","activity_end":"2024-05-13 11:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69771","activity_notes":"decoration to water damage ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 11:41 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 11:41 (sandra)<\/b>booked for Monday <\/p>

14\/05\/2024 10:55 (dean)<\/b>180.00<\/p>

14\/05\/2024 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60393","activity_ticket_id":"56428","ticket_reference":"HDT57513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/05\/24","activity_end":"2024-05-13 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69772","activity_notes":"Inter-tenancy checksPlease arrange for the list below to be fixed and to add to the ITC list-Boiler cupboard (top) not closing properly. To install a magnet to hold door??-Bottom grey door (washer dryer) not aligned and not closing properly.-Reinstate plinth as it should be or a new plinth?","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:21 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 12:39 (sandra)<\/b>29th vacant <\/p>

30\/04\/2024 07:18 (michaelk)<\/b>Attended site to check all radiators and heating was working. 1hr labour 55<\/p>

30\/04\/2024 16:12 (iain)<\/b>ITC's.<\/p>

30\/04\/2024 16:16 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 11:45 (sandra)<\/b>Please arrange for the list below to be fixed and to add to the ITC list-Boiler cupboard (top) not closing properly. To install a magnet to hold door??-Bottom grey door (washer dryer) not aligned and not closing properly.-Reinstate plinth as it should be or a new plinth?- Appliance engineer to check on the faulty spring to the door. It falls off and does not hold the door up.<\/p>

10\/05\/2024 16:02 (sandra)<\/b>RA booked for Thursday 16th 10 - 2pm <\/p>

10\/05\/2024 16:27 (iain)<\/b>Ease and adjust boiler cupboard doors and fitted magnetic catches.Eased and adjusted washing machine cupboard doors and fitted new hinges.Refit plinth and realigned dishwasher.<\/p>

10\/05\/2024 16:28 (sandra)<\/b>Roy to collect keys for RA Thursday 16th <\/p>

16\/05\/2024 14:15 (sandra)<\/b>door spring being replaced <\/p>

16\/05\/2024 16:36 (roy)<\/b>With Repair Aid<\/p>

17\/05\/2024 12:14 (sandra)<\/b>Ask RA for update on yesterdays visit<\/p>

20\/05\/2024 11:08 (sandra)<\/b>door springs replaced. Please close <\/p>

21\/05\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60394","activity_ticket_id":"56428","ticket_reference":"HDT57513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/05\/24","activity_end":"2024-05-16 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69773","activity_notes":"- Appliance engineer to check on the faulty spring to the door. It falls off and does not hold the door up.","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2024 10:21 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 12:39 (sandra)<\/b>29th vacant <\/p>

30\/04\/2024 07:18 (michaelk)<\/b>Attended site to check all radiators and heating was working. 1hr labour 55<\/p>

30\/04\/2024 16:12 (iain)<\/b>ITC's.<\/p>

30\/04\/2024 16:16 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 11:45 (sandra)<\/b>Please arrange for the list below to be fixed and to add to the ITC list-Boiler cupboard (top) not closing properly. To install a magnet to hold door??-Bottom grey door (washer dryer) not aligned and not closing properly.-Reinstate plinth as it should be or a new plinth?- Appliance engineer to check on the faulty spring to the door. It falls off and does not hold the door up.<\/p>

10\/05\/2024 16:02 (sandra)<\/b>RA booked for Thursday 16th 10 - 2pm <\/p>

10\/05\/2024 16:27 (iain)<\/b>Ease and adjust boiler cupboard doors and fitted magnetic catches.Eased and adjusted washing machine cupboard doors and fitted new hinges.Refit plinth and realigned dishwasher.<\/p>

10\/05\/2024 16:28 (sandra)<\/b>Roy to collect keys for RA Thursday 16th <\/p>

16\/05\/2024 14:15 (sandra)<\/b>door spring being replaced <\/p>

16\/05\/2024 16:36 (roy)<\/b>With Repair Aid<\/p>

17\/05\/2024 12:14 (sandra)<\/b>Ask RA for update on yesterdays visit<\/p>

20\/05\/2024 11:08 (sandra)<\/b>door springs replaced. Please close <\/p>

21\/05\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60395","activity_ticket_id":"56601","ticket_reference":"HDT57686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap leaking and boiler needs to be re-pressurised ","ticket_address_1":"Flat 1","ticket_address_2":"77 St martins lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"2979","cs_address_2":"77 St martins lane ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2979","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/24","activity_end":"2024-05-09 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69774","activity_notes":"kitchen tap leaking and boiler needs to be re-pressurised With keys 1) the kitchen tap is leaking a bit from the bottom, we wrapped a tea towel around it so that it directs the water to the sink, otherwise a puddle would start to form. If we go away for a few days, it might spill onto the flooring.2) It seems the boiler has lost pressure as it's on zero bar, could you ask someone to have a look at that?","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 11:52 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 11:53 (sandra)<\/b>with keys <\/p>

10\/05\/2024 08:54 (roy)<\/b>Repressured boiler.Also looked at his shower as o pressure but it just needs cleaning Photo sent over<\/p>

13\/05\/2024 10:36 (sandra)<\/b>MK has details for tap <\/p>

14\/05\/2024 10:45 (sandra)<\/b>access requested for Wednesday morning <\/p>

14\/05\/2024 12:19 (sandra)<\/b>access with tenant Wednesday 15th after 10.30<\/p>

16\/05\/2024 07:06 (michaelk)<\/b>Attended site to collect tao dimmensions and details to provide a quote 1hr labour 55<\/p>

16\/05\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60396","activity_ticket_id":"56602","ticket_reference":"HDT57687","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"leak into Flat 1 from Flat 2 ","ticket_address_1":"Flat 1","ticket_address_2":"36-38 West Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"wc2h 9nb","cs_address_1":"Flat 1","cs_id":"2868","cs_address_2":"36-38 West Street ","cs_town":"London ","cs_postcode":"wc2h 9nb","ticket_client_site":"2868","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/05\/24","activity_end":"2024-05-09 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69775","activity_notes":"KEYS TODAY AFTER BLINDS leak into Flat 1 from Flat 2 We have a leak in apartment 1. during our investigation, we have found that it is coming directly from apartment 2 bathroom. there appears to be cracks in the silicone of the shower please investigate ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 14:42 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 17:33 (iain)<\/b>Leak into flat 1 from flat 2. Mastic come away from tiles. Resealed but there is slight movement on the shower tray. Photos emailed separately.<\/p>

09\/05\/2024 19:34 (travis)<\/b>Mastic to shower.<\/p>

10\/05\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60397","activity_ticket_id":"56602","ticket_reference":"HDT57687","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"leak into Flat 1 from Flat 2 ","ticket_address_1":"Flat 1","ticket_address_2":"36-38 West Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"wc2h 9nb","cs_address_1":"Flat 1","cs_id":"2868","cs_address_2":"36-38 West Street ","cs_town":"London ","cs_postcode":"wc2h 9nb","ticket_client_site":"2868","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/24","activity_end":"2024-05-09 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69776","activity_notes":"KEYS TODAY leak into Flat 1 from Flat 2 We have a leak in apartment 1. during our investigation, we have found that it is coming directly from apartment 2 bathroom. there appears to be cracks in the silicone of the shower please investigate ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 14:42 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 17:33 (iain)<\/b>Leak into flat 1 from flat 2. Mastic come away from tiles. Resealed but there is slight movement on the shower tray. Photos emailed separately.<\/p>

09\/05\/2024 19:34 (travis)<\/b>Mastic to shower.<\/p>

10\/05\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60398","activity_ticket_id":"56603","ticket_reference":"HDT57688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"living room blind has fallen down ","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/05\/24","activity_end":"2024-05-10 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69777","activity_notes":"living room blind has fallen down FRIDAY AFTER 10.30 KEYS BUT KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:11 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 16:41 (sandra)<\/b>Friday after 10.30 with keys but knock first <\/p>

10\/05\/2024 14:23 (travis)<\/b>Rehung fallen blind,<\/p>

10\/05\/2024 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60399","activity_ticket_id":"56604","ticket_reference":"HDT57689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/24","activity_end":"2024-06-06 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69778","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:21 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:22 (sandra)<\/b>booked for 6th June <\/p>

06\/06\/2024 14:23 (alan)<\/b>Electrical inspection <\/p>

06\/06\/2024 14:36 (jane)<\/b>(Ticket Closed)<\/p>

06\/06\/2024 15:47 (System)<\/b>NIC Sent<\/p>

06\/06\/2024 15:47 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60400","activity_ticket_id":"56605","ticket_reference":"HDT57690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/24","activity_end":"2024-06-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69779","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:23 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:24 (sandra)<\/b>booked for 28th May <\/p>

29\/05\/2024 11:07 (sandra)<\/b>rescheduled by Lilian for 3rd June 10am <\/p>

04\/06\/2024 06:13 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/06\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60401","activity_ticket_id":"56606","ticket_reference":"HDT57691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/24","activity_end":"2024-05-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69780","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:25 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:26 (sandra)<\/b>booked for 28th May <\/p>

29\/05\/2024 07:47 (michaelk)<\/b>Completed full compliance 185<\/p>

29\/05\/2024 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60402","activity_ticket_id":"56607","ticket_reference":"HDT57692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2","ticket_address_2":"14 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/24","activity_end":"2024-05-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69781","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:29 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:30 (sandra)<\/b>booked 28th May <\/p>

29\/05\/2024 07:47 (michaelk)<\/b>Completed full compliance 185<\/p>

29\/05\/2024 10:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60403","activity_ticket_id":"56608","ticket_reference":"HDT57693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"916","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"916","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/24","activity_end":"2024-05-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69782","activity_notes":"Gas compliance testing with PATKU Bar office ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:32 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:33 (sandra)<\/b>booked for 29th<\/p>

29\/05\/2024 19:25 (michaelk)<\/b>Completed full compliance 185<\/p>

29\/05\/2024 22:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60404","activity_ticket_id":"56609","ticket_reference":"HDT57694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/24","activity_end":"2024-05-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69783","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:34 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:35 (sandra)<\/b>booked for 29th <\/p>

29\/05\/2024 19:25 (michaelk)<\/b>Completed full compliance 185<\/p>

29\/05\/2024 22:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60405","activity_ticket_id":"56610","ticket_reference":"HDT57695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat C","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat C","cs_id":"2086","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2086","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/24","activity_end":"2024-05-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69784","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:35 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:36 (sandra)<\/b>booked for 29th <\/p>

29\/05\/2024 19:24 (michaelk)<\/b>Completed full compliance 185<\/p>

29\/05\/2024 22:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60406","activity_ticket_id":"56611","ticket_reference":"HDT57696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/24","activity_end":"2024-05-30 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69785","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:46 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:47 (sandra)<\/b>booked for 30th May <\/p>

30\/05\/2024 20:24 (michaelk)<\/b>Completed full compliance testing 185<\/p>

31\/05\/2024 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60407","activity_ticket_id":"56612","ticket_reference":"HDT57697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/24","activity_end":"2024-05-30 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69786","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 15:49 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 15:55 (sandra)<\/b>booked for 30th May <\/p>

30\/05\/2024 20:24 (michaelk)<\/b>Completed full compliance testing 185<\/p>

31\/05\/2024 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60408","activity_ticket_id":"56613","ticket_reference":"HDT57698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/24","activity_end":"2024-05-30 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69787","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 16:02 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 10:31 (sandra)<\/b>booked for 30th <\/p>

30\/05\/2024 20:23 (michaelk)<\/b>Completed full compliance testing 185<\/p>

31\/05\/2024 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60409","activity_ticket_id":"56614","ticket_reference":"HDT57699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/24","activity_end":"2024-06-03 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69788","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 16:04 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 16:08 (sandra)<\/b>booked for 30th May <\/p>

31\/05\/2024 10:58 (sandra)<\/b>No Access on 30th Lilian to rebook on Monday 3rd. Waiting on confirmation <\/p>

04\/06\/2024 06:13 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/06\/2024 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60410","activity_ticket_id":"56615","ticket_reference":"HDT57700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/24","activity_end":"2024-05-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69789","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 16:09 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 16:10 (sandra)<\/b>booked for 30th May <\/p>

30\/05\/2024 20:23 (michaelk)<\/b>Completed full compliance testing 185<\/p>

31\/05\/2024 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60411","activity_ticket_id":"56616","ticket_reference":"HDT57701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all handrails and carpets are secure","ticket_address_1":"44b Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/24","activity_end":"2024-05-09 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69790","activity_notes":"check all handrails and carpets are secure as there is an elderly manvisiting later and they need to safe keys ","activity_timesheet":null,"ticket_notes_combined":"

09\/05\/2024 16:20 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60412","activity_ticket_id":"56235","ticket_reference":"HDT57320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16159 - Replacement double roller blinds ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/24","activity_end":"2024-05-09 17:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69791","activity_notes":"Replacement double roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2024 16:52 (sandra)<\/b>extra long cords need to be ordered <\/p>

11\/04\/2024 09:49 (jane)<\/b>Emails with Blind Company awaiting a response, if they can add longer chains to the double roller blinds<\/p>

19\/04\/2024 14:41 (jane)<\/b>Anticipated dispatch date 02\/05\/2024<\/p>

07\/05\/2024 09:43 (sandra)<\/b>access asked for Wednesday 8th <\/p>

07\/05\/2024 11:35 (sandra)<\/b>Booked for Thursday at 9am awaiting confirmation <\/p>

07\/05\/2024 11:45 (sandra)<\/b>confirmed <\/p>

09\/05\/2024 17:28 (iain)<\/b>Replacement blinds.<\/p>

09\/05\/2024 17:31 (travis)<\/b>Fitted blinds.<\/p>

10\/05\/2024 08:57 (roy)<\/b>Assist Iain with removing and replacing blinds<\/p>

10\/05\/2024 08:57 (roy)<\/b>Assist Iain with removing and replacing blinds<\/p>

10\/05\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60413","activity_ticket_id":"56617","ticket_reference":"HDT57702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16232 - redecoration of walls ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/05\/24","activity_end":"2024-05-17 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69792","activity_notes":"redecoration of walls ","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2024 11:59 (sandra)<\/b>Booked for Tuesday <\/p>

16\/05\/2024 12:00 (sandra)<\/b>booked for Thursday for 2 days <\/p>

17\/05\/2024 16:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60414","activity_ticket_id":"56618","ticket_reference":"HDT57703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16216 - Replacement Light Fittings:","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/24","activity_end":"2024-05-16 11:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69793","activity_notes":"Replacement Light Fittings:Thursday 16th with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 09:55 (sandra)<\/b>emailed for access Thursday 16th<\/p>

13\/05\/2024 10:16 (sandra)<\/b>access chased for 16th <\/p>

13\/05\/2024 10:19 (sandra)<\/b>confirmed with keys for the 16th <\/p>

16\/05\/2024 11:22 (alan)<\/b>Quoted works <\/p>

16\/05\/2024 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60415","activity_ticket_id":"56619","ticket_reference":"HDT57704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16217 - Replacement wooden floor.","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/05\/24","activity_end":"2024-05-29 09:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69794","activity_notes":"Replacement wooden floor","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2024 14:16 (sandra)<\/b>booked for Monday 20th <\/p>

20\/05\/2024 14:44 (travis)<\/b>Bedroom flooring works <\/p>

21\/05\/2024 07:32 (iain)<\/b>Uplift floor and dispose of.<\/p>

29\/05\/2024 14:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60416","activity_ticket_id":"56620","ticket_reference":"HDT57705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16220 - Decoration of Woodwork:","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/05\/24","activity_end":"2024-05-13 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69795","activity_notes":"Decoration of Woodwork:","activity_timesheet":"1","ticket_notes_combined":"

10\/05\/2024 11:57 (sandra)<\/b>booked for Monday 13th <\/p>

13\/05\/2024 10:44 (dean)<\/b>230.00<\/p>

16\/05\/2024 11:03 (dean)<\/b>Done 980.00<\/p>

16\/05\/2024 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60418","activity_ticket_id":"56601","ticket_reference":"HDT57686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap leaking and boiler needs to be re-pressurised ","ticket_address_1":"Flat 1","ticket_address_2":"77 St martins lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"2979","cs_address_2":"77 St martins lane ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2979","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/24","activity_end":"2024-05-15 10:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69797","activity_notes":"access requested for Wednesday morning kitchen tap leaking after 10.30 Wednesday can you collect keys now ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 11:52 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 11:53 (sandra)<\/b>with keys <\/p>

10\/05\/2024 08:54 (roy)<\/b>Repressured boiler.Also looked at his shower as o pressure but it just needs cleaning Photo sent over<\/p>

13\/05\/2024 10:36 (sandra)<\/b>MK has details for tap <\/p>

14\/05\/2024 10:45 (sandra)<\/b>access requested for Wednesday morning <\/p>

14\/05\/2024 12:19 (sandra)<\/b>access with tenant Wednesday 15th after 10.30<\/p>

16\/05\/2024 07:06 (michaelk)<\/b>Attended site to collect tao dimmensions and details to provide a quote 1hr labour 55<\/p>

16\/05\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60419","activity_ticket_id":"56621","ticket_reference":"HDT57706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16227 - Tiling to bathroom floor:","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"23\/07\/24","activity_end":"2024-07-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69798","activity_notes":"Tiling to bathroom floor:","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2024 11:35 (jane)<\/b>Tiles on order 4 - 6 week delivery lead-time <\/p>

14\/06\/2024 12:58 (jane)<\/b>Tiles being delivered on Wednesday 19th June between 9am and 5pm <\/p>

09\/07\/2024 11:34 (jane)<\/b>Tiles expected into stock later part of this week <\/p>

11\/07\/2024 11:28 (jane)<\/b>Tiles are expected in stock on Monday 15th July <\/p>

18\/07\/2024 13:53 (jane)<\/b>Requested access for Tuesday 23rd and Wednesday 24th July to carrying out the tiling works to the bathroom flooring <\/p>

24\/07\/2024 09:30 (michaelk)<\/b>Attended site to remove the toilet to allow the floor tiling to be completed. Removed the pan and sealed off the waste, floor fixings have be stored and the water has been isolated within the concealed cistern. 2hrs labour 105<\/p>

25\/07\/2024 13:40 (roy)<\/b>Mark refixed toilet.Tested all ok<\/p>

25\/07\/2024 21:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60420","activity_ticket_id":"56622","ticket_reference":"HDT57707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"retile behind the toilet ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/24","activity_end":"2024-05-13 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69799","activity_notes":"Tile behind the toilet access with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 11:13 (System)<\/b>Ticket Created<\/p>

10\/05\/2024 11:14 (sandra)<\/b>Travis to meet HOHO at 12.15 today <\/p>

10\/05\/2024 12:39 (travis)<\/b>Attended with a view to measure up for new tiles.Found all tiles to be present and would require X1 cracked tile to be refitted and some grout work to right of toilet.<\/p>

10\/05\/2024 12:54 (sandra)<\/b>access being arranged for Monday <\/p>

13\/05\/2024 09:40 (sandra)<\/b>access with keys <\/p>

13\/05\/2024 15:03 (travis)<\/b>Tiling repair works to side of toilet.<\/p>

13\/05\/2024 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60421","activity_ticket_id":"56623","ticket_reference":"HDT57708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/24","activity_end":"2024-05-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69800","activity_notes":"Gas compliance testing without PATbooked for Monday with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 12:07 (System)<\/b>Ticket Created<\/p>

10\/05\/2024 12:58 (sandra)<\/b>booked for Monday with keys 13th<\/p>

14\/05\/2024 10:05 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/05\/2024 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60422","activity_ticket_id":"56532","ticket_reference":"HDT57617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69801","activity_notes":"keys for repairaid Wednesday 15th","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2024 15:03 (System)<\/b>Ticket Created<\/p>

29\/04\/2024 16:20 (sandra)<\/b>Thursday 2nd May 12 - 6pm <\/p>

29\/04\/2024 16:48 (sandra)<\/b>tenant at home for access <\/p>

03\/05\/2024 09:38 (sandra)<\/b>RA need to return machine is still faulty.Waiting on more details from tenant <\/p>

03\/05\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>

07\/05\/2024 15:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/05\/2024 15:03 (sandra)<\/b>repairaid to return as machine is still not working <\/p>

07\/05\/2024 15:44 (sandra)<\/b>booked for Wednesday 8th waiting confirmation <\/p>

07\/05\/2024 16:37 (sandra)<\/b>to be rescheduled as tenant cant make Wednesday <\/p>

08\/05\/2024 15:25 (sandra)<\/b>booked for Monday 13th phone tenant 30 minutes before <\/p>

10\/05\/2024 12:10 (sandra)<\/b>rescheduled for Wednesday 15th and ring Roy for keys <\/p>

16\/05\/2024 15:14 (sandra)<\/b>rescheduled for recall on 22nd Wednesday. awaiting tenants confirmation <\/p>

17\/05\/2024 12:13 (sandra)<\/b>machine still not working. Asked Repairaid for quote to replace <\/p>

17\/05\/2024 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60423","activity_ticket_id":"56624","ticket_reference":"HDT57709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not working its making a strange noise ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/05\/24","activity_end":"2024-05-16 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69802","activity_notes":"dishwasher is not working its making a strange noise ","activity_timesheet":null,"ticket_notes_combined":"

10\/05\/2024 14:15 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 09:31 (sandra)<\/b>booked for Thursday 16th 10 - 2pm awaiting confirmation of access <\/p>

13\/05\/2024 10:38 (sandra)<\/b>tenant home for access <\/p>

14\/05\/2024 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60424","activity_ticket_id":"56625","ticket_reference":"HDT57710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16234 - works to Manifold ","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/24","activity_end":"2024-05-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69803","activity_notes":"works to Manifold tenant will be home for access ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 14:34 (sandra)<\/b>Mike to order parts <\/p>

16\/05\/2024 13:11 (sandra)<\/b>booked for Tuesday 21st awaiting confirmation whole day <\/p>

20\/05\/2024 16:21 (sandra)<\/b>called for confirmation of access. Hoho chasing tenant <\/p>

20\/05\/2024 16:25 (sandra)<\/b>tenant will be home for access <\/p>

22\/05\/2024 07:28 (michaelk)<\/b>Attended site to carry out quoted work, stripping down both heating manifolds and carrying out a service. Checked all connections, resealed were required and removed and cleaned all manifold flow and return joints. Replaced both manifold aav's, refilled and tested leaving in full working order. 518.80 ex vat.<\/p>

22\/05\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60425","activity_ticket_id":"56429","ticket_reference":"HDT57514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/05\/24","activity_end":"2024-05-29 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69804","activity_notes":"To fit dark grey window film to arched windows - film on order ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:38 (sandra)<\/b>booked for 30th April <\/p>

30\/04\/2024 17:04 (iain)<\/b>ITC'S.<\/p>

01\/05\/2024 10:20 (sandra)<\/b>1.Bottom locks-keys stuck inside2.Flat door seal3.Left bedroom light switches faulty4.Chipped Oven stand5.chipped wardrobe shelf6.To attached film to both inside and outer arched windows7.To clean bedroom outer windows8.To replace lamp shade (there's one extra shades left on top of the fridge..if usable)9.Both bathroom to regrout and remastic (grey silicon)<\/p>

03\/05\/2024 11:55 (sandra)<\/b>Alan booked for Wednesday 8th - vacant with keys <\/p>

03\/05\/2024 16:25 (iain)<\/b>ITC'S.<\/p>

08\/05\/2024 08:00 (iain)<\/b>ITC'S. Grout and mastic bathroom floors.<\/p>

08\/05\/2024 16:10 (iain)<\/b>ITC'S. Window film.<\/p>

09\/05\/2024 10:26 (alan)<\/b>Replace bathroom extractors fans in both main bathroom and ensuite bathroomReplace 3 broken grid switchs in main bedroom <\/p>

09\/05\/2024 15:04 (sandra)<\/b>BOILER AND RADS BOOKED FOR MONDAY <\/p>

10\/05\/2024 14:40 (jane)<\/b>Dark grey window film on order for arched windows - 5 day lead-time <\/p>

10\/05\/2024 16:24 (iain)<\/b>Rake out and regrout ensuite floor.<\/p>

10\/05\/2024 16:25 (iain)<\/b>Floor grout complete. Awaiting window film for bedroom.<\/p>

14\/05\/2024 07:41 (iain)<\/b>ITC's.<\/p>

14\/05\/2024 10:05 (michaelk)<\/b>Completed heating system\/radiator inspection. 1hr labour 55<\/p>

21\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 16:08 (iain)<\/b>Mastic bathroom shelf.<\/p>

12\/06\/2024 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2024 16:07 (travis)<\/b>Tidied up bottom of kitchen unit fronts,Taken details of hob,Recoloured grout areas in bathrooms.<\/p>

12\/06\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60426","activity_ticket_id":"56626","ticket_reference":"HDT57711","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"potential leak ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69805","activity_notes":"Wednesday 15th at 8am with Angela potential leak there is a potential leak in one of the upstairs offices. The paper is hard and coming away from the wall. Its in the same area where I had to call in Roy urgently to fill a hole underneath the window sill as ants were marching in (lol).","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 15:12 (System)<\/b>Ticket Created<\/p>

10\/05\/2024 15:13 (sandra)<\/b>Booked for 8am Wedneday 15th with Angela <\/p>

15\/05\/2024 12:08 (roy)<\/b>Ladder access to clear gulley causing damp internally.Found out after testing that the cast guttering is cracked which is causing external and internal damage.Guess this is a surveyors job as this is a listed building and will require scaffolding <\/p>

15\/05\/2024 17:02 (iain)<\/b>Investigate leak. Roy to supply report.<\/p>

16\/05\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60427","activity_ticket_id":"56627","ticket_reference":"HDT57712","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MK\/SW\/16235 - replacement PCB and storage key to boiler No2","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2976","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2976","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/24","activity_end":"2024-05-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69806","activity_notes":"replacement PCB and storage key to boiler No2","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 15:26 (sandra)<\/b>sent to MK to order parts <\/p>

16\/05\/2024 13:13 (sandra)<\/b>emailed for Friday 24th <\/p>

16\/05\/2024 14:08 (sandra)<\/b>access confirmed <\/p>

24\/05\/2024 14:41 (michaelk)<\/b>Attended site to carry out the quoted works, repairing boiler n2. The main pcb and storage psu were replaced. The boiler was commissioned and the system has been left running fully operational. 669.18ex vat.<\/p>

24\/05\/2024 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60428","activity_ticket_id":"56628","ticket_reference":"HDT57713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and fit a new toilet seat off the shelf ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/05\/24","activity_end":"2024-05-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69807","activity_notes":"To supply and fit a new toilet seat off the shelf collect keys later today thank you ","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 16:00 (System)<\/b>Ticket Created<\/p>

11\/05\/2024 13:33 (roy)<\/b>Fit new toilet seat<\/p>

11\/05\/2024 15:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60429","activity_ticket_id":"56428","ticket_reference":"HDT57513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/24","activity_end":"2024-05-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69808","activity_notes":"please collect keys for repairaid Thursday 16th ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:21 (System)<\/b>Ticket Created<\/p>

24\/04\/2024 12:39 (sandra)<\/b>29th vacant <\/p>

30\/04\/2024 07:18 (michaelk)<\/b>Attended site to check all radiators and heating was working. 1hr labour 55<\/p>

30\/04\/2024 16:12 (iain)<\/b>ITC's.<\/p>

30\/04\/2024 16:16 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 11:45 (sandra)<\/b>Please arrange for the list below to be fixed and to add to the ITC list-Boiler cupboard (top) not closing properly. To install a magnet to hold door??-Bottom grey door (washer dryer) not aligned and not closing properly.-Reinstate plinth as it should be or a new plinth?- Appliance engineer to check on the faulty spring to the door. It falls off and does not hold the door up.<\/p>

10\/05\/2024 16:02 (sandra)<\/b>RA booked for Thursday 16th 10 - 2pm <\/p>

10\/05\/2024 16:27 (iain)<\/b>Ease and adjust boiler cupboard doors and fitted magnetic catches.Eased and adjusted washing machine cupboard doors and fitted new hinges.Refit plinth and realigned dishwasher.<\/p>

10\/05\/2024 16:28 (sandra)<\/b>Roy to collect keys for RA Thursday 16th <\/p>

16\/05\/2024 14:15 (sandra)<\/b>door spring being replaced <\/p>

16\/05\/2024 16:36 (roy)<\/b>With Repair Aid<\/p>

17\/05\/2024 12:14 (sandra)<\/b>Ask RA for update on yesterdays visit<\/p>

20\/05\/2024 11:08 (sandra)<\/b>door springs replaced. Please close <\/p>

21\/05\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60430","activity_ticket_id":"56629","ticket_reference":"HDT57714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Livingroom door handle has fallen off, the tenant is locked in ","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/05\/24","activity_end":"2024-05-11 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69809","activity_notes":"Livingroom door handle has fallen off, the tenant is locked in ","activity_timesheet":"2","ticket_notes_combined":"

11\/05\/2024 15:28 (System)<\/b>Ticket Created<\/p>

12\/05\/2024 14:14 (roy)<\/b>Refixed door handle and refitted sliding glass shower door<\/p>

13\/05\/2024 07:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60431","activity_ticket_id":"56630","ticket_reference":"HDT57715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/05\/24","activity_end":"2024-05-12 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69810","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2024 14:06 (System)<\/b>Ticket Created<\/p>

12\/05\/2024 14:13 (roy)<\/b>No hot water.Pressure ok, resetAll ok<\/p>

13\/05\/2024 07:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60432","activity_ticket_id":"56631","ticket_reference":"HDT57716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/05\/24","activity_end":"2024-05-13 12:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69811","activity_notes":"Inter-tenancy checkswith keys from security ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 09:27 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 10:41 (sandra)<\/b>with keys just to do the checklisttenant moves in on 1st June <\/p>

13\/05\/2024 11:55 (iain)<\/b>ITC list.<\/p>

14\/05\/2024 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60433","activity_ticket_id":"56632","ticket_reference":"HDT57717","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16230 - Replacement integrated fridge\/freezer ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/06\/24","activity_end":"2024-06-05 09:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69812","activity_notes":"Replacement integrated fridge\/freezer ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2024 13:45 (sandra)<\/b>booked for 17th between 10 - 2pm <\/p>

13\/05\/2024 14:38 (sandra)<\/b>keys for access <\/p>

17\/05\/2024 11:42 (travis)<\/b>Removal and reinstatement of fridge freezer to above property.<\/p>

17\/05\/2024 16:01 (iain)<\/b>Supplied and fitted new integrated fri freezer.<\/p>

17\/05\/2024 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60434","activity_ticket_id":"56564","ticket_reference":"HDT57649","ticket_client":"2116","client_name":"Bancone ","ticket_title":"light switch to be replaced at ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/24","activity_end":"2024-05-15 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69813","activity_notes":"light switch to be replaced at 52a Brunswick Gardens London W8 4ANBooked with tenant Wednesday PM ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 10:56 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 10:56 (sandra)<\/b>booked for Thursday 9th between 12 - 3pm <\/p>

10\/05\/2024 09:08 (roy)<\/b>NIGHTMARE.Just change a dimmer module, he saidWrong bulbs wrong dimmer modules.Back box is broken and can not refix light switchOne bulb was working but when I removed it to check on the wattage and replaced it, now its not working<\/p>

14\/05\/2024 10:49 (sandra)<\/b>emailed for Access 15th PM <\/p>

14\/05\/2024 11:12 (sandra)<\/b>booked for Wednesday PM with tenant <\/p>

16\/05\/2024 08:19 (alan)<\/b>Refix dimmer switch to wall replace lamps in down lights with LED dimmable compatible lamps<\/p>

16\/05\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60435","activity_ticket_id":"56633","ticket_reference":"HDT57718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loss of pressure to boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/24","activity_end":"2024-05-13 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69814","activity_notes":"loss of pressure to boiler ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2024 10:32 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 10:04 (michaelk)<\/b>Attended site to re-pressurise heating system. 1hr labour 55<\/p>

14\/05\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60436","activity_ticket_id":"56631","ticket_reference":"HDT57716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/24","activity_end":"2024-05-13 11:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69815","activity_notes":"Inter-tenancy checksto check boiler and rads ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2024 09:27 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 10:41 (sandra)<\/b>with keys just to do the checklisttenant moves in on 1st June <\/p>

13\/05\/2024 11:55 (iain)<\/b>ITC list.<\/p>

14\/05\/2024 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60437","activity_ticket_id":"56633","ticket_reference":"HDT57718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"loss of pressure to boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/24","activity_end":"2024-05-13 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69816","activity_notes":"loss of pressure to boiler ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 10:32 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 10:04 (michaelk)<\/b>Attended site to re-pressurise heating system. 1hr labour 55<\/p>

14\/05\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60438","activity_ticket_id":"56632","ticket_reference":"HDT57717","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16230 - Replacement integrated fridge\/freezer ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/05\/24","activity_end":"2024-05-17 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69817","activity_notes":"Replacement integrated fridge\/freezer keys for the 17th ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 13:45 (sandra)<\/b>booked for 17th between 10 - 2pm <\/p>

13\/05\/2024 14:38 (sandra)<\/b>keys for access <\/p>

17\/05\/2024 11:42 (travis)<\/b>Removal and reinstatement of fridge freezer to above property.<\/p>

17\/05\/2024 16:01 (iain)<\/b>Supplied and fitted new integrated fri freezer.<\/p>

17\/05\/2024 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60439","activity_ticket_id":"56634","ticket_reference":"HDT57719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tumble dryer does not heat up ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/05\/24","activity_end":"2024-05-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69818","activity_notes":"tumble dryer does not heat up ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2024 11:53 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 11:53 (sandra)<\/b>waiting on appointment <\/p>

14\/05\/2024 14:42 (sandra)<\/b>booked for 22nd May 10 - 2pm awaiting confirmation of access <\/p>

16\/05\/2024 16:17 (sandra)<\/b>confirmed 22nd Wednesday with keys <\/p>

22\/05\/2024 15:33 (roy)<\/b>Access for Repair Aid<\/p>

23\/05\/2024 10:56 (sandra)<\/b>waiting on update <\/p>

23\/05\/2024 13:42 (jane)<\/b>(Ticket Closed)<\/p>

24\/05\/2024 10:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/05\/2024 10:56 (sandra)<\/b>washer\/dryer still not drying RA to reattend. Waiting for appointment <\/p>

24\/05\/2024 14:09 (sandra)<\/b>Wed, 29th of May between 10a and 2pm<\/p>

24\/05\/2024 14:11 (sandra)<\/b>waiting on confirmation of access <\/p>

28\/05\/2024 10:42 (sandra)<\/b>with keys <\/p>

29\/05\/2024 09:04 (sandra)<\/b>tenant now at home for access <\/p>

30\/05\/2024 16:37 (sandra)<\/b>quote to repair\/replace been sent <\/p>

04\/06\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60440","activity_ticket_id":"56635","ticket_reference":"HDT57720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16236 - Electrical remedial works ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/24","activity_end":"2024-05-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69819","activity_notes":"Electrical remedial works confirmed 8.30 Wednesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 11:37 (sandra)<\/b>emailed for access Wednesday 22nd. awaiting confirmation <\/p>

17\/05\/2024 11:59 (sandra)<\/b>chased <\/p>

20\/05\/2024 14:18 (sandra)<\/b>chased <\/p>

20\/05\/2024 14:50 (sandra)<\/b>no confirmation from tenant as yet. <\/p>

20\/05\/2024 14:55 (sandra)<\/b>Wednesday 8.30 with keys <\/p>

22\/05\/2024 13:38 (alan)<\/b>Quoted works <\/p>

22\/05\/2024 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60441","activity_ticket_id":"56636","ticket_reference":"HDT57721","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/24","activity_end":"2024-05-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69820","activity_notes":"MDR\/JH\/15760 - Handy Man Service","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 14:06 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 16:14 (travis)<\/b>Handy man service.<\/p>

16\/05\/2024 15:48 (travis)<\/b>Maintenance works.<\/p>

16\/05\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60442","activity_ticket_id":"56637","ticket_reference":"HDT57722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"aircon not working ","ticket_address_1":"Flat 1 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/24","activity_end":"2024-05-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69821","activity_notes":"aircon not working keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 14:13 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 14:14 (sandra)<\/b>waiting on confirmation of access for Tuesday 14th <\/p>

14\/05\/2024 10:22 (sandra)<\/b>with keys <\/p>

14\/05\/2024 15:50 (alan)<\/b>1. Look at air conditioning in bedrooms not working replace batteries in controls and reprogram controllers into units. Left working 2. Look at fault on bathroom underfloor heating controller, faulty found to be loose connection, repaired and left working <\/p>

14\/05\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60443","activity_ticket_id":"56638","ticket_reference":"HDT57723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/24","activity_end":"2024-06-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69822","activity_notes":"EICR (NICEic)booked for 11th after 11 am","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 15:28 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 15:28 (sandra)<\/b>Booked for 5th June <\/p>

31\/05\/2024 15:41 (sandra)<\/b>rescheduled for 11th after 11 am <\/p>

12\/06\/2024 13:08 (alan)<\/b>Electrical inspection <\/p>

12\/06\/2024 14:01 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2024 14:09 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60444","activity_ticket_id":"56639","ticket_reference":"HDT57724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/24","activity_end":"2024-06-04 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69823","activity_notes":"EICR (NICEic)4th after 11 am ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 15:29 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 15:31 (sandra)<\/b>booked for 11th June <\/p>

31\/05\/2024 15:40 (sandra)<\/b>rescheduled for 4th after 11 am <\/p>

04\/06\/2024 15:06 (alan)<\/b>Electrical inspection <\/p>

04\/06\/2024 15:57 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2024 14:23 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60445","activity_ticket_id":"56640","ticket_reference":"HDT57725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.01","cs_id":"1026","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1026","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/24","activity_end":"2024-05-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69824","activity_notes":"EICR (NICEic)Wednesday 29th May 11 - 3pm please call 07340565962 and the housekeeper should be able to give access ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 15:32 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 15:33 (sandra)<\/b>booked Wednesday 29th May<\/p>

29\/05\/2024 16:52 (alan)<\/b>Electrical inspection <\/p>

29\/05\/2024 21:54 (michael)<\/b>(Ticket Closed)<\/p>

18\/06\/2024 14:24 (System)<\/b>NIC Sent<\/p>

18\/06\/2024 14:24 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60446","activity_ticket_id":"56641","ticket_reference":"HDT57726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/05\/24","activity_end":"2024-05-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69825","activity_notes":"EICR (NICEic)Thursday 30th May ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 15:35 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 15:35 (sandra)<\/b>Booked Thursday 30th May <\/p>

30\/05\/2024 13:10 (alan)<\/b>Electrical inspection <\/p>

30\/05\/2024 19:17 (michael)<\/b>(Ticket Closed)<\/p>

18\/06\/2024 14:30 (System)<\/b>NIC Sent<\/p>

18\/06\/2024 14:30 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60447","activity_ticket_id":"56642","ticket_reference":"HDT57727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/24","activity_end":"2024-06-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69826","activity_notes":"EICR (NICEic)4th June ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 15:37 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 15:40 (sandra)<\/b>booked for 4th June <\/p>

30\/05\/2024 13:10 (alan)<\/b>Electrical inspection <\/p>

30\/05\/2024 19:16 (michael)<\/b>(Ticket Closed)<\/p>

18\/06\/2024 14:32 (System)<\/b>NIC Sent<\/p>

18\/06\/2024 14:32 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60448","activity_ticket_id":"56643","ticket_reference":"HDT57728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/06\/24","activity_end":"2024-06-05 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69827","activity_notes":"list of works keys nside the shower cubicle grey and white silicon will need to be replaced, including the toiletries shelf. has mouldThe skirting on the eft hand side of the door needs some painted .Bedroom:The wall behind the bed will need some repairs and paintedUtility room :The wall left hand side of the boiler (bottom) will need to be painted ,if has a damp stain .","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 16:18 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:20 (sandra)<\/b>access requested for Thursday 23rd May <\/p>

16\/05\/2024 15:59 (sandra)<\/b>Tuesday 21st with keys <\/p>

17\/05\/2024 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60449","activity_ticket_id":"56643","ticket_reference":"HDT57728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/24","activity_end":"2024-05-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69828","activity_notes":"list of works Tuesday 21st with keys The skirting on the eft hand side of the door needs some painted .Bedroom:The wall behind the bed will need some repairs and paintedUtility room :The wall left hand side of the boiler (bottom) will need to be painted ,if has a damp stain .","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2024 16:18 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:20 (sandra)<\/b>access requested for Thursday 23rd May <\/p>

16\/05\/2024 15:59 (sandra)<\/b>Tuesday 21st with keys <\/p>

17\/05\/2024 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60450","activity_ticket_id":"56565","ticket_reference":"HDT57650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from roof and window ","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/24","activity_end":"2024-05-21 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69829","activity_notes":"window frame and cill needs redecorating after leak 9am Tuesday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 11:30 (System)<\/b>Ticket Created<\/p>

02\/05\/2024 15:47 (travis)<\/b>Attended and taken a quote for roof gully repairs.Details sent to office via email.<\/p>

02\/05\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 09:11 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/05\/2024 12:02 (sandra)<\/b>requested access for Tuesday 21st to complete on Wednesday 22nd <\/p>

16\/05\/2024 15:55 (sandra)<\/b>booked 9am Tuesday with tenant <\/p>

23\/05\/2024 10:54 (dean)<\/b>280.00<\/p>

23\/05\/2024 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60451","activity_ticket_id":"56644","ticket_reference":"HDT57729","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Power problem to ground floor sockets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/24","activity_end":"2024-05-20 09:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69830","activity_notes":"Power problem to ground floor sockets ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 09:14 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 08:22 (alan)<\/b>Look at power fault to ground floor sockets Fault found to be RCBO in distribution board, order replacement <\/p>

16\/05\/2024 12:16 (sandra)<\/b>Booked for Monday 7am <\/p>

20\/05\/2024 07:21 (alan)<\/b>Return to site and replace faulty MCB to ground floor sockets <\/p>

21\/05\/2024 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60452","activity_ticket_id":"56645","ticket_reference":"HDT57730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redec ceiling and wall ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/05\/24","activity_end":"2024-05-20 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69831","activity_notes":"redec ceiling and wall leak damage booked monday 20th vacant roomthis is room 1","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 09:16 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:01 (sandra)<\/b>Booked for Monday 20th with keys <\/p>

21\/05\/2024 09:48 (sandra)<\/b>completed <\/p>

21\/05\/2024 09:59 (dean)<\/b>330.00<\/p>

21\/05\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 12:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/05\/2024 10:29 (dean)<\/b>610.00<\/p>

23\/05\/2024 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60453","activity_ticket_id":"56626","ticket_reference":"HDT57711","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"potential leak ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/05\/24","activity_end":"2024-05-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69832","activity_notes":"WITH ROY potential leak there is a potential leak in one of the upstairs offices. The paper is hard and coming away from the wall. Its in the same area where I had to call in Roy urgently to fill a hole underneath the window sill as ants were marching in (lol).","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 15:12 (System)<\/b>Ticket Created<\/p>

10\/05\/2024 15:13 (sandra)<\/b>Booked for 8am Wedneday 15th with Angela <\/p>

15\/05\/2024 12:08 (roy)<\/b>Ladder access to clear gulley causing damp internally.Found out after testing that the cast guttering is cracked which is causing external and internal damage.Guess this is a surveyors job as this is a listed building and will require scaffolding <\/p>

15\/05\/2024 17:02 (iain)<\/b>Investigate leak. Roy to supply report.<\/p>

16\/05\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60454","activity_ticket_id":"56646","ticket_reference":"HDT57731","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install 2 door closers on the toilet doors ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/24","activity_end":"2024-05-14 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69833","activity_notes":"Install 2 door closers on the toilet doors ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 09:23 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 15:43 (travis)<\/b>Door closers to both toilets in the common area.<\/p>

14\/05\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60455","activity_ticket_id":"56576","ticket_reference":"HDT57661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16229 - replacement washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/24","activity_end":"2024-05-14 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69834","activity_notes":"replacement washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 15:47 (sandra)<\/b>PO requested <\/p>

03\/05\/2024 15:47 (sandra)<\/b>option one <\/p>

07\/05\/2024 15:12 (sandra)<\/b>booked Tuesday 14th with keys <\/p>

14\/05\/2024 11:40 (alan)<\/b>Wire up new machine <\/p>

14\/05\/2024 13:25 (travis)<\/b>Removal of old washing machine,and installation of new.<\/p>

14\/05\/2024 16:10 (iain)<\/b>Replacement integrated washer\/dryer.<\/p>

14\/05\/2024 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60456","activity_ticket_id":"56647","ticket_reference":"HDT57732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement shower for main bathroom","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/24","activity_end":"2024-05-22 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69835","activity_notes":"replacement shower for main bathroomWednesday 22nd 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 10:12 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 13:07 (sandra)<\/b>Lilian trying to gain access for today with tenant <\/p>

16\/05\/2024 15:31 (sandra)<\/b>scheduled for Wednesday 22nd between 10 - 2pm <\/p>

23\/05\/2024 09:11 (michaelk)<\/b>Attended site to replace the traditional, surface mount style shower and to test and leave in full working order. Completed work. 4 hrs labour plus parts, total 370.89 ex vat.<\/p>

23\/05\/2024 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60457","activity_ticket_id":"56620","ticket_reference":"HDT57705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16220 - Decoration of Woodwork:","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/05\/24","activity_end":"2024-05-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69836","activity_notes":"Decoration of Woodwork:","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 11:57 (sandra)<\/b>booked for Monday 13th <\/p>

13\/05\/2024 10:44 (dean)<\/b>230.00<\/p>

16\/05\/2024 11:03 (dean)<\/b>Done 980.00<\/p>

16\/05\/2024 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60458","activity_ticket_id":"56619","ticket_reference":"HDT57704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16217 - Replacement wooden floor.","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/05\/24","activity_end":"2024-05-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69837","activity_notes":"Replacement wooden floor","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 14:16 (sandra)<\/b>booked for Monday 20th <\/p>

20\/05\/2024 14:44 (travis)<\/b>Bedroom flooring works <\/p>

21\/05\/2024 07:32 (iain)<\/b>Uplift floor and dispose of.<\/p>

29\/05\/2024 14:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60459","activity_ticket_id":"56619","ticket_reference":"HDT57704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16217 - Replacement wooden floor.","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/05\/24","activity_end":"2024-05-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69838","activity_notes":"Replacement wooden floor","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 14:16 (sandra)<\/b>booked for Monday 20th <\/p>

20\/05\/2024 14:44 (travis)<\/b>Bedroom flooring works <\/p>

21\/05\/2024 07:32 (iain)<\/b>Uplift floor and dispose of.<\/p>

29\/05\/2024 14:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60460","activity_ticket_id":"56648","ticket_reference":"HDT57733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak by fire place","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/05\/24","activity_end":"2024-05-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69839","activity_notes":"leak by fire placemaybe from Flat 3 keys for both security to disable alarm ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 11:00 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 16:13 (iain)<\/b>To investigate leak in boxed in fireplace, leak is old, just requires decoration Take water meter reading.<\/p>

14\/05\/2024 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60461","activity_ticket_id":"56649","ticket_reference":"HDT57734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List - 31st May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"924","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/05\/24","activity_end":"2024-05-31 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69840","activity_notes":"Inter-tenancy check List New Tenant moves in on Monday 10thclean on Friday 7th June booked for 31st May ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2024 11:28 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 11:29 (sandra)<\/b>booked for 31st Maynew tenant moves in on 10th June <\/p>

21\/05\/2024 16:54 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60462","activity_ticket_id":"56576","ticket_reference":"HDT57661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16229 - replacement washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"234","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"234","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/24","activity_end":"2024-05-14 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69841","activity_notes":"replacement washer\/dryer to wire up the washer\/dryer to the wall ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 15:47 (sandra)<\/b>PO requested <\/p>

03\/05\/2024 15:47 (sandra)<\/b>option one <\/p>

07\/05\/2024 15:12 (sandra)<\/b>booked Tuesday 14th with keys <\/p>

14\/05\/2024 11:40 (alan)<\/b>Wire up new machine <\/p>

14\/05\/2024 13:25 (travis)<\/b>Removal of old washing machine,and installation of new.<\/p>

14\/05\/2024 16:10 (iain)<\/b>Replacement integrated washer\/dryer.<\/p>

14\/05\/2024 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60463","activity_ticket_id":"56047","ticket_reference":"HDT57132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/05\/24","activity_end":"2024-05-22 12:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69842","activity_notes":"washing machine not heating up ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2024 14:07 (System)<\/b>Ticket Created<\/p>

19\/03\/2024 12:07 (sandra)<\/b>emailed for access on 20th <\/p>

20\/03\/2024 14:35 (jane)<\/b>Sent a picture to St Annes to see if they can source <\/p>

20\/03\/2024 14:37 (jane)<\/b>Sent a picture of the toilet seat to St Annes to see if they can source <\/p>

20\/03\/2024 16:17 (sandra)<\/b>waiting on confirmation for Friday at 9am with tenant <\/p>

27\/03\/2024 12:29 (sandra)<\/b>emailed for access on 28th <\/p>

27\/03\/2024 15:00 (jane)<\/b>Toilet seat on order from St Annes - should be delivered end of this week <\/p>

04\/04\/2024 10:00 (sandra)<\/b>access requested for Wed 10th 8 - 10am<\/p>

10\/04\/2024 12:10 (sandra)<\/b>no access for Wednesday. Provisionally booked for Friday <\/p>

12\/04\/2024 16:10 (sandra)<\/b>no access given Lilian has emailed again <\/p>

19\/04\/2024 15:21 (sandra)<\/b> access with tenant on Wednesday 24th at 8am <\/p>

19\/04\/2024 15:24 (sandra)<\/b>RA 10 -2 pm <\/p>

22\/04\/2024 10:31 (sandra)<\/b>Booked for 24th 8 - 12 at tenants request <\/p>

25\/04\/2024 07:14 (michaelk)<\/b>Attended site to repair the ensuite toilet which had jammed on the inlet valve. A replacement inlet valve was installed. The bathroom toilet seat was also replaced. Both main shower heads were also replaced. 3hrs labour plus parts, total 295.80 ex vat.<\/p>

25\/04\/2024 14:12 (sandra)<\/b>requested update from RA<\/p>

29\/04\/2024 07:47 (alan)<\/b>Repair faulty lights in bathroom Order new extractor fan for bathroom damaged by leak Look at lights in main room occasionally flickering. Fault found to be dimmer panel, order replacement<\/p>

30\/04\/2024 14:08 (sandra)<\/b>dimmer panel booked for Thursday 2nd <\/p>

02\/05\/2024 15:12 (alan)<\/b>Return to site and replace faulty extractor fan in toilet and dimmer switches in main room <\/p>

03\/05\/2024 11:51 (sandra)<\/b>provisionally booked Decorating for Thursday 9th <\/p>

09\/05\/2024 11:56 (sandra)<\/b>confirmed PM <\/p>

09\/05\/2024 14:52 (sandra)<\/b>to check shower controls on Monday 13th<\/p>

13\/05\/2024 11:17 (dean)<\/b>280.00<\/p>

13\/05\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2024 12:08 (sandra)<\/b>RA to return on Wednesday 22nd May 10 - 2pm.Awaiting confirmation on tenant <\/p>

23\/05\/2024 10:58 (sandra)<\/b>waiting on update from engineer regarding the washer\/dryer<\/p>

23\/05\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60464","activity_ticket_id":"56650","ticket_reference":"HDT57735","ticket_client":"2116","client_name":"Bancone ","ticket_title":"emergency light not working ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/24","activity_end":"2024-05-21 15:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69843","activity_notes":"emergency light not working Please note we have been experiencing some issues after the visit with one of our emergency lights- the front door. (photo attached)It was flashing yesterday and today its not working at all.picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 12:17 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 12:23 (sandra)<\/b>booked for Wednesday morning <\/p>

15\/05\/2024 10:20 (alan)<\/b>Order replacement fitting<\/p>

16\/05\/2024 16:29 (sandra)<\/b>rebooked for Friday <\/p>

20\/05\/2024 09:23 (sandra)<\/b>provisionally rebooked for Tuesday <\/p>

21\/05\/2024 10:41 (alan)<\/b>Return to site replace damage cable and MCB in distribution board and replace emergency light sign damaged due fault on circuit<\/p>

21\/05\/2024 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60465","activity_ticket_id":"56651","ticket_reference":"HDT57736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/24","activity_end":"2024-06-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69844","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 14:19 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 14:20 (sandra)<\/b>booked for 11th June <\/p>

10\/06\/2024 14:23 (jane)<\/b>For 11th June - keys for access <\/p>

12\/06\/2024 13:07 (alan)<\/b>Electrical inspection <\/p>

12\/06\/2024 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60466","activity_ticket_id":"56652","ticket_reference":"HDT57737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/24","activity_end":"2024-06-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69845","activity_notes":"EICR (NICEic)booked 12th June","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 14:20 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 14:21 (sandra)<\/b>Booked 12th June <\/p>

10\/06\/2024 14:24 (jane)<\/b>For 12th June - Access via management keys <\/p>

13\/06\/2024 04:45 (alan)<\/b>Electrical inspection <\/p>

13\/06\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60467","activity_ticket_id":"56653","ticket_reference":"HDT57738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/24","activity_end":"2024-06-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69846","activity_notes":"EICR (NICEic)Booked 13th June ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 14:25 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 14:26 (sandra)<\/b>Booked 13th June <\/p>

10\/06\/2024 14:24 (jane)<\/b>13th June - Tenant will provide access <\/p>

14\/06\/2024 04:51 (alan)<\/b>Electrical inspection <\/p>

14\/06\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60468","activity_ticket_id":"56654","ticket_reference":"HDT57739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement kitchen tap ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/24","activity_end":"2024-05-21 07:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69847","activity_notes":"replacement kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 14:56 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 14:58 (sandra)<\/b>booked for Tuesday 21st <\/p>

16\/05\/2024 12:54 (sandra)<\/b>rescheduled for Friday 17th <\/p>

17\/05\/2024 16:59 (sandra)<\/b>completed <\/p>

20\/05\/2024 09:26 (sandra)<\/b>need to return <\/p>

22\/05\/2024 07:25 (michaelk)<\/b>Attended site to replace the faulty kitchen tap with a grohe replacement. Completed work and left in full working order. 3hrs labour plus parts, total 261 ex vat.<\/p>

22\/05\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60469","activity_ticket_id":"56581","ticket_reference":"HDT57666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs to chipped shower","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/05\/24","activity_end":"2024-05-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69848","activity_notes":"chip in wall has been filled just needs touching up Wednesday 9am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 09:30 (System)<\/b>Ticket Created<\/p>

07\/05\/2024 10:31 (sandra)<\/b>Wednesday 8th 9am <\/p>

08\/05\/2024 09:48 (jane)<\/b>Bath repair kit on order - 3 day lead-time <\/p>

08\/05\/2024 16:07 (iain)<\/b>Chipped shower tray. Repair kit on order.<\/p>

09\/05\/2024 16:55 (sandra)<\/b>emailed for access Monday <\/p>

10\/05\/2024 14:17 (sandra)<\/b>tenant has requested Monday 1pm <\/p>

14\/05\/2024 07:42 (iain)<\/b>Chipped shower tray.<\/p>

14\/05\/2024 16:11 (iain)<\/b>Repair to chipped shower tray and filled hole in bedroom wall for Dean to paint.<\/p>

16\/05\/2024 11:59 (sandra)<\/b>Requested access for Wednesday 22nd awaiting confirmation <\/p>

16\/05\/2024 16:00 (sandra)<\/b>Wednesday 22nd with tenant 9am <\/p>

23\/05\/2024 10:30 (dean)<\/b>40.00<\/p>

23\/05\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60470","activity_ticket_id":"56655","ticket_reference":"HDT57740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1 Dishwasher not working ","ticket_address_1":"4th Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/05\/24","activity_end":"2024-05-22 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69849","activity_notes":"Flat 1 Dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2024 16:12 (System)<\/b>Ticket Created<\/p>

14\/05\/2024 16:14 (sandra)<\/b>waiting on appointment from RA<\/p>

15\/05\/2024 14:49 (sandra)<\/b>Wednesday 22nd 10 - 3pm <\/p>

16\/05\/2024 12:31 (sandra)<\/b>booked for Wednesday 22nd tenant to provide access <\/p>

23\/05\/2024 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60471","activity_ticket_id":"56656","ticket_reference":"HDT57741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"refit the maglock ","ticket_address_1":"10 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"10 Horse & Dolphin Yard","cs_id":"1036","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/24","activity_end":"2024-05-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69850","activity_notes":"AFTER HANDY MAN TODAY The magnetic locks at the entrance to the horse and dolphin yard (red gates) and the door for the restaurants communal staircase at 10 Horse and Dolphin have become loose.Please could you attend to screw\/secure these back in place.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 09:17 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 16:11 (travis)<\/b>Secured x2 mag locks at above address,using new fittings.<\/p>

15\/05\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60472","activity_ticket_id":"56657","ticket_reference":"HDT57742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in the communal area\/entrance","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_id":"2980","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69851","activity_notes":"light out in the communal area\/entrance","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 09:21 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 15:32 (roy)<\/b>Replace LED bulb<\/p>

15\/05\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60473","activity_ticket_id":"56658","ticket_reference":"HDT57743","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"front door lock is loose ","ticket_address_1":"LaDuca Shoes ","ticket_address_2":"37 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"LaDuca Shoes ","cs_id":"2981","cs_address_2":"37 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2981","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/24","activity_end":"2024-05-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69852","activity_notes":"front door lock is loose Thursday PM We need help with the front door; the locking system on the door is loose and we will need new fittings.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 09:25 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 09:26 (sandra)<\/b>Thursday PM <\/p>

16\/05\/2024 15:14 (travis)<\/b>Refixed main door lock and escutcheon.<\/p>

16\/05\/2024 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60474","activity_ticket_id":"56659","ticket_reference":"HDT57744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16233 - Redecoration to apartment ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/24","activity_end":"2024-05-23 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69853","activity_notes":"Redecoration to apartment start Monday with keys ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 11:21 (sandra)<\/b>booked for Monday 20th <\/p>

16\/05\/2024 12:01 (sandra)<\/b>4 - 5 days to complete <\/p>

23\/05\/2024 10:57 (dean)<\/b>1590.00<\/p>

23\/05\/2024 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60475","activity_ticket_id":"56660","ticket_reference":"HDT57745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"holes left from renewing blinds","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/24","activity_end":"2024-05-21 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69854","activity_notes":"holes left from renewing blindsneed filling and painting overTuesday 21st with tenant ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 11:32 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:02 (sandra)<\/b>requested access for Tuesday 21st <\/p>

16\/05\/2024 15:57 (sandra)<\/b>confirmed with tenant for Tuesday <\/p>

23\/05\/2024 10:58 (dean)<\/b>Done 80.00<\/p>

23\/05\/2024 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60476","activity_ticket_id":"56599","ticket_reference":"HDT57684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer is not spinning","ticket_address_1":"1st Floor","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69855","activity_notes":"pick up keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2024 09:46 (System)<\/b>Ticket Created<\/p>

09\/05\/2024 09:47 (sandra)<\/b>emailed RA for appointment <\/p>

15\/05\/2024 14:55 (sandra)<\/b>booked for 15th<\/p>

15\/05\/2024 19:12 (roy)<\/b>With Repair Aid<\/p>

16\/05\/2024 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60477","activity_ticket_id":"56661","ticket_reference":"HDT57746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove wardrobe door ","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69856","activity_notes":"remove wardrobe door and lay it down as it is stuck open and dangerous ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 12:37 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 15:40 (roy)<\/b>With Ian Rehang wardrobe doors<\/p>

15\/05\/2024 17:05 (iain)<\/b>Rehang wardrobe doors.<\/p>

16\/05\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60478","activity_ticket_id":"56661","ticket_reference":"HDT57746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove wardrobe door ","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/05\/24","activity_end":"2024-05-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69857","activity_notes":"with keys with Roy remove wardrobe door and lay it down as it is stuck open and dangerous ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 12:37 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 15:40 (roy)<\/b>With Ian Rehang wardrobe doors<\/p>

15\/05\/2024 17:05 (iain)<\/b>Rehang wardrobe doors.<\/p>

16\/05\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60479","activity_ticket_id":"56458","ticket_reference":"HDT57543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16194 - Repairs to shower tray ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"29\/07\/24","activity_end":"2024-07-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69858","activity_notes":"Bathroom tiled floor replacement - 8am Friday 2nd August 2024","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:52 (sandra)<\/b>emailed for access Friday at 8am <\/p>

25\/04\/2024 15:18 (sandra)<\/b>scheduled by tenant for 15th May <\/p>

26\/04\/2024 13:45 (sandra)<\/b>11am to access with tenant <\/p>

15\/05\/2024 17:04 (iain)<\/b>Shower tray works.<\/p>

21\/05\/2024 11:34 (sandra)<\/b>emailed for access to take final measurements<\/p>

21\/05\/2024 12:23 (sandra)<\/b>We have a gap tomorrow ( Wed 22nd) between 11:30am - 2:30pm, you can access the flat then, we will have a cleaning team in situ.Iain to attend to take final measurements <\/p>

07\/06\/2024 11:31 (jane)<\/b>Emailed client to ask when it would be convenient to carry out the tiling flooring works, will take approximately 2\/3 days <\/p>

07\/06\/2024 16:10 (jane)<\/b>Requested access for 17th and 18th June for the tiling works <\/p>

10\/06\/2024 13:32 (jane)<\/b>Tenant has requested 1st Aug after 11am for 2 days.<\/p>

10\/06\/2024 15:14 (jane)<\/b>Requested for 7th and 8th August from 8\/9am each day <\/p>

14\/06\/2024 12:45 (jane)<\/b>Friday 2nd Aug 8am & 3rd Aug - Saturday and back on Monday 8am to reinstate toilet & towel rail -confirmed <\/p>

17\/07\/2024 15:12 (jane)<\/b>Re-booked for 29th July from 8am for two days <\/p>

30\/07\/2024 05:57 (michaelk)<\/b>Attended site to remove the toilet and to draindown and remove towel rail. Left area clear for mark. 2hrs labour 105<\/p>

30\/07\/2024 11:28 (sandra)<\/b>booked to install toilet and towel rail on 31st <\/p>

31\/07\/2024 09:38 (mark)<\/b>Take up existing tiled floor, clear rubbish.Re tile and grout floor, apply mastic seal aroutnd perimeter <\/p>

31\/07\/2024 16:50 (sandra)<\/b>returning 6.30 Thursday to complete <\/p>

31\/07\/2024 19:49 (michaelk)<\/b>Attended site to reinstated the toilet and towel rail following tiling work. Had problems sealing the toilet as the floor height has been raised, also the towel rail pipes now need to be extended, as the tail centres are out. 3hrs labour plus parts, total 47.40 ex vat.Note; returning in the morning before the cleaners to try to finish<\/p>

02\/08\/2024 07:23 (michaelk)<\/b>Attended site to complete the toilet installation\/sealing up, once the area had completely dried. Extended the towel rail pipework and completed the additional pipework. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 07:38 (michaelk)<\/b>Attended site to seal up the toilet and to extend the towel rail pipework. Completed work and left in full working order. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 10:53 (jane)<\/b>Awaiting access for Monday 5th August - Checked on the new bathroom tiling and found an issue between the tiles and the edge of the flooring.The tiles is raised a little therefore the edges are quite sharp and it may cut someone's feet if they are not careful. It needs threshold to avoid being cut.- To reinstate the wall skirting outside the bathroom- To install a small pull handle door rim <\/p>

05\/08\/2024 09:57 (sandra)<\/b>Lilian has informed this is postponed until next Monday 12th but will confirm in due course <\/p>

05\/08\/2024 11:20 (sandra)<\/b> Next week 13th - Tues - 11amdo you think the engineer can complete the below works in 2 hours?Reason being is one resident leave by 11am and the next checking in at 3pm.Cleaner will be on site from 11 - 3pm.<\/p>

06\/08\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60480","activity_ticket_id":"56662","ticket_reference":"HDT57747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/24","activity_end":"2024-05-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69859","activity_notes":"list of works:Reattached self-closer cover cover is on the floorTop floor office roof hatch ladder could you please check the mechanism. It is very hard to pull it down and then pull up. There is a string that supposed to help with operation of that ladder. I dont feel like it is saved. Could we think of better idea? And can you please see if we can install a padlock (digit one) to the hatch to prevent tenant entering on to the roof.Stick a fire exit sign (it has been left on the stair) to the wall on the top floor staircase.Stick the fire extinguisher sign onto the wall the sign has been left next to fire extinguisher. ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 15:03 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 15:04 (sandra)<\/b>Booked for Friday <\/p>

17\/05\/2024 09:59 (travis)<\/b>Refitted ladder stay bracket,fitted a hasp and staple,and coded lock (4040),Lubricated moving parts of ladder and removed attached rope,if a better system is required,a new ladder would have to be installed.Refitted all signage and closer cover <\/p>

17\/05\/2024 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60481","activity_ticket_id":"56663","ticket_reference":"HDT57748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"paint the washing machine cupboard ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"14\/11\/24","activity_end":"2024-10-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69860","activity_notes":"paint the washing machine cupboard I just wanted to ask if it were possible for me to get the color\/shade of white for the closet with the washing machine inside for me to be able to repaint the walls in there. Theyre quite scratched up, and a bit rusty and I just wanted to see if it were possible to refresh the walls a bit:). Ive attached a picture so you could see what Im talking about as well picture sent separately ","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2024 15:11 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:03 (sandra)<\/b>requested access for Tuesday 21st <\/p>

16\/05\/2024 16:03 (sandra)<\/b>Wednesday 12 - 2pm with tenant <\/p>

24\/05\/2024 11:21 (sandra)<\/b>tenant wasnt available for access. Lilian cannot make contact. Left with Lilian and she will contact us when the tenant makes contact with her <\/p>

31\/05\/2024 11:38 (michael)<\/b>(Placed On Hold) <\/p>

02\/05\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60482","activity_ticket_id":"56664","ticket_reference":"HDT57749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is blocked ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/05\/24","activity_end":"2024-05-15 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69861","activity_notes":"toilet is blocked have been notified that this is the only toilet in the building serving two tenants so is there a way to raise the urgency on this one? ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 15:49 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 15:53 (sandra)<\/b>keys for access <\/p>

15\/05\/2024 17:06 (iain)<\/b>Blocked toilet. Rodded and flushed through till clear.<\/p>

16\/05\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60483","activity_ticket_id":"56665","ticket_reference":"HDT57750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blind cord requires attention today ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69862","activity_notes":"blind cord requires attention today ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 15:52 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 15:53 (sandra)<\/b>waiting on access <\/p>

15\/05\/2024 19:11 (roy)<\/b>Broken blind. Needs new6ft wide x 1900 drop light tan venetian blindSlats 25mmI think the span is too great especially when the cords are so thin.Secondary glazing will need to come out but in 3 sections<\/p>

16\/05\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60484","activity_ticket_id":"56666","ticket_reference":"HDT57751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AHU service ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/24","activity_end":"2024-05-31 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69863","activity_notes":"AHU service also slow drainage problem ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 15:54 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 10:11 (jane)<\/b>Client is making an appointment for Monday <\/p>

16\/05\/2024 12:16 (sandra)<\/b>booked for Monday 20th at 10am with tenant <\/p>

20\/05\/2024 11:15 (alan)<\/b>Service AHU clean all air vents and order replacement filters Look at drains in bathroom unable to unblock report back to office <\/p>

20\/05\/2024 14:28 (alan)<\/b>New filters due to be delivered to office 23\/5\/24<\/p>

30\/05\/2024 09:18 (alan)<\/b>Access booked with tenant 9am Friday 31\/5\/24<\/p>

31\/05\/2024 13:52 (alan)<\/b>Return to site and replace filters in MVHR <\/p>

31\/05\/2024 14:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60485","activity_ticket_id":"56667","ticket_reference":"HDT57752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken blind cord ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69864","activity_notes":"broken blind cord The tenant reported a broken blind cord and requires attention today.tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2024 16:24 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60486","activity_ticket_id":"56668","ticket_reference":"HDT57753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water to the whole building ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/24","activity_end":"2024-05-15 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69865","activity_notes":"no water to the whole building ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2024 16:38 (System)<\/b>Ticket Created<\/p>

15\/05\/2024 19:08 (roy)<\/b>Unable to reset pumps.Tanks in basement are full but pumps does start for a few seconds then fails.Lillian is getting Crescos to visit tonight<\/p>

16\/05\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60487","activity_ticket_id":"56669","ticket_reference":"HDT57754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57126 Follow-Up - shower leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/24","activity_end":"2024-05-16 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69866","activity_notes":"HDT57126 Follow-Up - shower leak ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2024 09:28 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 09:41 (sandra)<\/b>(Ticket Closed)<\/p>

16\/05\/2024 09:45 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/05\/2024 09:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60488","activity_ticket_id":"56670","ticket_reference":"HDT57755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower leak ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/24","activity_end":"2024-05-21 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69867","activity_notes":"shower leak ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 09:42 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 13:06 (sandra)<\/b>Thursday 16th<\/p>

17\/05\/2024 06:49 (michaelk)<\/b>Attended site to remove the thermostatic cartridge and diverter cartridge to identify the replacements. I have passed the information on a supplier to match, awaiting availability. 2hrs labour 105.Note; whilst the parts were removed, I did attempt to change the o-rings, unfortunately this didn't work.<\/p>

17\/05\/2024 09:10 (jane)<\/b>Attended site to remove the thermostatic cartridge and diverter cartridge to identify the replacements, we have passed the information on a supplier to match, awaiting availability. - Email Sent<\/b><\/p>

17\/05\/2024 13:06 (sandra)<\/b>no parts for the current shower can be sourced. New Shower ordered and we will fit on Monday it is is delivered. - Email Sent<\/b><\/p>

17\/05\/2024 13:07 (sandra)<\/b>provisionally booked for Monday awaiting confirmation of delivery of new shower <\/p>

20\/05\/2024 09:20 (sandra)<\/b>parts still not delivered. Provisionally booked for Tuesday <\/p>

22\/05\/2024 07:23 (michaelk)<\/b>Attended site to replace the two way shower and leave in full working order. Removed nikles shower and replaced with a grohe replacement. 4hrs labour plus part, total 604 ex vat.<\/p>

22\/05\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2024 16:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60489","activity_ticket_id":"56671","ticket_reference":"HDT57756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damp\/leak stain ","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/05\/24","activity_end":"2024-05-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69868","activity_notes":"damp\/leak stain ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2024 11:55 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:03 (sandra)<\/b>Requested access for Tuesday 21st <\/p>

16\/05\/2024 12:24 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60490","activity_ticket_id":"56556","ticket_reference":"HDT57641","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16123 - To carry out a full annual service to 24No flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 & 6 Mercers Walk ","cs_id":"2944","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2944","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/24","activity_end":"2024-05-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69869","activity_notes":"To carry out a full annual service to 24No flats ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 14:53 (sandra)<\/b>Alan to order filters.2 days work <\/p>

13\/05\/2024 10:18 (sandra)<\/b>Alan chased on filters. <\/p>

16\/05\/2024 12:15 (sandra)<\/b>booked for Tuesday and Thursday full days <\/p>

16\/05\/2024 14:11 (sandra)<\/b>emailed Lee to confirm <\/p>

20\/05\/2024 10:37 (sandra)<\/b>chased Lee for confirmation <\/p>

20\/05\/2024 11:30 (sandra)<\/b>rescheduled for Thursday 23rd and Monday 27th as Lee didnt book in in time <\/p>

20\/05\/2024 11:36 (sandra)<\/b>booked for Tuesday <\/p>

23\/05\/2024 13:59 (alan)<\/b>Quoted works <\/p>

29\/05\/2024 10:18 (alan)<\/b>Quoted works<\/p>

29\/05\/2024 10:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60491","activity_ticket_id":"56672","ticket_reference":"HDT57757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom tap on bath is leaking","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3a","cs_id":"1652","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1652","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/24","activity_end":"2024-05-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69870","activity_notes":"bathroom tap on bath is leakingrepair or quote for replacementafter 2pm today with tenant ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 12:40 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:40 (sandra)<\/b>after 2pm today with tenant <\/p>

17\/05\/2024 06:52 (michaelk)<\/b>Attended site to investigate reported bathroom tap problems. The tenant explained that the hot tap on the basin was letting by and that this was the only issue. I stripped down the tap and replaced the ceramic cartridge. 2hrs labour plus parts, total 117.80 ex vat.<\/p>

17\/05\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60492","activity_ticket_id":"56546","ticket_reference":"HDT57631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/24","activity_end":"2024-05-20 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69871","activity_notes":"list of works TODAY 10AMto take out bath panel and replace once works are carried out Use ground floor safe keys. Please let us know when the the team has completed & send after pictures. If we sell this room tonight it should be clean enough to accept guests. So can you please advise the contractors to be mindful of this. ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2024 16:31 (System)<\/b>Ticket Created<\/p>

30\/04\/2024 16:32 (sandra)<\/b>waiting on access <\/p>

01\/05\/2024 09:16 (sandra)<\/b>waiting on access to Flats 8, 6 <\/p>

02\/05\/2024 10:20 (sandra)<\/b>with keys Thursday <\/p>

02\/05\/2024 12:53 (sandra)<\/b>leak is from the hose pipe in the bathroom of Flat 9. Tenants are not turning it off fully and it leaks onto the floor and then down into the other flats - Email Sent<\/b><\/p>

02\/05\/2024 14:28 (roy)<\/b>Not a trip hazard but does need repairing Lady that manages property is going to put a carpet runner over it for now.Quote will be required to repair or replace the floor<\/p>

02\/05\/2024 17:03 (roy)<\/b>Returned to site as leaking again into flat 8. Worse than before as larger area but same problem in flat 9.Shower hose pipe needs to be disconnected and capped.<\/p>

02\/05\/2024 19:44 (michaelk)<\/b>Attended site to investigate electronic room sensor which has failed and the damaged heat alarm. Both parts have been ordered and once in stock, we will return to fit. 1hr labour 55<\/p>

03\/05\/2024 10:43 (sandra)<\/b>booked for 20th May 10 - 2pm as requested by tenant <\/p>

03\/05\/2024 10:52 (sandra)<\/b>can be there up until 6pm if we need to be<\/p>

16\/05\/2024 12:52 (sandra)<\/b>request access for Friday 17th <\/p>

16\/05\/2024 13:00 (sandra)<\/b>Access for Flat 6 on Friday requested and Access confirmed for Flat 9 on the 20th for tap removal <\/p>

16\/05\/2024 16:27 (sandra)<\/b>Flat 6 collect keys - Hoho confirmed by phone Friday <\/p>

17\/05\/2024 11:56 (sandra)<\/b>alarms have been fitted - Email Sent<\/b><\/p>

20\/05\/2024 07:43 (michaelk)<\/b>Attended site to replace the faulty room sensor and heat alarm. Completed work and tested both parts for correct operation. 2hrs labour plus parts, total 177.90 ex vat.<\/p>

20\/05\/2024 12:50 (travis)<\/b>Bathroom works,Access made for plumber,Reinstatement works.<\/p>

21\/05\/2024 07:31 (michaelk)<\/b>Attended site to cap off shower handset which was causing leak issues. Plugged off shower hose, tested for leaks and sealed off hole with a chrome blank cover. 2hrs labour plus part, total 115.90 ex vat.<\/p>

21\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60493","activity_ticket_id":"56543","ticket_reference":"HDT57628","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16213 - Maintenance and Re-Decoration:","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/05\/24","activity_end":"2024-05-20 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69872","activity_notes":"blinds to fit keys for access Monday ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2024 10:39 (sandra)<\/b>booked for Tuesday 7th<\/p>

01\/05\/2024 11:08 (jane)<\/b>Requested access with the client for the maintenance works to be carried out on Friday 3rd and the decoration on Tuesday 7th <\/p>

01\/05\/2024 11:12 (jane)<\/b>Confirmed - access using management keys for the maintenance works to be carried out on Friday 3rd and the decoration on Tuesday 7th<\/p>

03\/05\/2024 11:46 (jane)<\/b>Double chain door closer on order <\/p>

03\/05\/2024 11:47 (jane)<\/b>Double chain door closer on order - 3 day lead-time <\/p>

03\/05\/2024 14:54 (jane)<\/b>8 x wooden cream blinds on order - anticipated dispatch date - 14\/05\/2024<\/p>

03\/05\/2024 15:05 (travis)<\/b>List of works, grouting ect.<\/p>

08\/05\/2024 10:26 (sandra)<\/b>Friday 10th<\/p>

09\/05\/2024 11:56 (sandra)<\/b>this will be finished today <\/p>

10\/05\/2024 10:03 (jane)<\/b>Decoration will be completed end of business Monday 13th May <\/p>

14\/05\/2024 10:53 (dean)<\/b>1500.00<\/p>

16\/05\/2024 14:27 (sandra)<\/b>blinds to fit on Monday with keys finish Tuesday <\/p>

21\/05\/2024 07:33 (iain)<\/b>Supplied and fitted new blinds.<\/p>

21\/05\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60494","activity_ticket_id":"56673","ticket_reference":"HDT57758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit some temporary tape to the sindows of Flat 10 to stop water leaking into Flat 8 ","ticket_address_1":"Flat 10, Exeter Mansions ","ticket_address_2":"100-112 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 10, Exeter Mansions ","cs_id":"2881","cs_address_2":"100-112 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EE","ticket_client_site":"2881","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/24","activity_end":"2024-05-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69873","activity_notes":"fit some temporary tape to the window of Flat 10 to stop water leaking into flat 8 speak to Lilian ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 14:31 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 14:48 (sandra)<\/b>Lilian is trying to contact the tenant for access <\/p>

16\/05\/2024 16:14 (travis)<\/b>Window frame repair.<\/p>

16\/05\/2024 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60495","activity_ticket_id":"56674","ticket_reference":"HDT57759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming through the smoke head in the kitchen","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/05\/24","activity_end":"2024-05-16 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69874","activity_notes":"leak coming through the smoke head in the kitchenCan you please send an engineer to investigate in Flat C at 5 Rupert Court? The flat is currently vacant and keys can be collected from Lilian ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 14:50 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 14:51 (sandra)<\/b>collect keys for access<\/p>

16\/05\/2024 16:28 (iain)<\/b>Investigate leak into bakery. Traced to toilet in flat B, 5a Rupert court. Isolated and information passed to office.<\/p>

16\/05\/2024 16:33 (sandra)<\/b>booked for Friday 17th leaking wall mounted toilet. isolated <\/p>

17\/05\/2024 11:55 (sandra)<\/b>completed <\/p>

20\/05\/2024 07:40 (michaelk)<\/b>Attended site to investigate toilet leak. Removed pan to find the flexible connector damaged. Installed new flexible pan connector, flush cone and re-fitted pan. Tested for correct operation, resealing the pan and worktop on completion. 3hrs labour plus parts, total 206.53 ex vat.<\/p>

21\/05\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60496","activity_ticket_id":"56541","ticket_reference":"HDT57626","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16215 - Bespoke Shelving Unit:","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/05\/24","activity_end":"2024-05-29 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69875","activity_notes":"Bespoke Shelving Unit:","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2024 14:11 (sandra)<\/b>booked for Wednesday 22nd <\/p>

22\/05\/2024 11:04 (sandra)<\/b>Dean booked for Thursday 23rd and Friday 24th <\/p>

22\/05\/2024 13:40 (alan)<\/b>Quoted works <\/p>

23\/05\/2024 12:25 (alan)<\/b>Quoted works <\/p>

24\/05\/2024 11:33 (alan)<\/b>Quoted works <\/p>

29\/05\/2024 14:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60497","activity_ticket_id":"56675","ticket_reference":"HDT57760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is continuously leaking and shower doors are leaking ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/24","activity_end":"2024-05-16 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69876","activity_notes":"toilet is continuously leaking and shower doors are leaking Keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 15:10 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 15:11 (sandra)<\/b>keys for access <\/p>

17\/05\/2024 10:00 (sandra)<\/b>ball valve has been ordered. Shower door will need to be replaced. - Email Sent<\/b><\/p>

17\/05\/2024 10:08 (sandra)<\/b>MK to order new ball valve <\/p>

17\/05\/2024 11:25 (roy)<\/b>Ball valve letting by and running all night.Ideal standard and needs new.Shower door magnetic door seals. Moved and now touching but tenant wants new<\/p>

17\/05\/2024 16:55 (sandra)<\/b>If MK picks this up Saturday this can be fitted on Mondaywaiting on confirmation <\/p>

21\/05\/2024 07:29 (michaelk)<\/b>Collected replacement parts from suppliers and attended site. Replaced the ideal standard inlet valve to the ensuite toilet. Tested for correct operation and set water level. Assembled the flush plate nad left in full working order. 3hrs labour plus parts, total 205.10ex vat.<\/p>

21\/05\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60498","activity_ticket_id":"56676","ticket_reference":"HDT57761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate kitchen scuff wall ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/05\/24","activity_end":"2024-05-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69877","activity_notes":"redecorate kitchen scuff wall Wednesday 22nd between 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 15:29 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 15:30 (sandra)<\/b>booked Wednesday 22nd between 10 - 2pm <\/p>

23\/05\/2024 10:53 (dean)<\/b>70.00<\/p>

23\/05\/2024 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60499","activity_ticket_id":"56634","ticket_reference":"HDT57719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tumble dryer does not heat up ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/05\/24","activity_end":"2024-05-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69878","activity_notes":"keys for repairaidWednesday 22nd with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 11:53 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 11:53 (sandra)<\/b>waiting on appointment <\/p>

14\/05\/2024 14:42 (sandra)<\/b>booked for 22nd May 10 - 2pm awaiting confirmation of access <\/p>

16\/05\/2024 16:17 (sandra)<\/b>confirmed 22nd Wednesday with keys <\/p>

22\/05\/2024 15:33 (roy)<\/b>Access for Repair Aid<\/p>

23\/05\/2024 10:56 (sandra)<\/b>waiting on update <\/p>

23\/05\/2024 13:42 (jane)<\/b>(Ticket Closed)<\/p>

24\/05\/2024 10:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/05\/2024 10:56 (sandra)<\/b>washer\/dryer still not drying RA to reattend. Waiting for appointment <\/p>

24\/05\/2024 14:09 (sandra)<\/b>Wed, 29th of May between 10a and 2pm<\/p>

24\/05\/2024 14:11 (sandra)<\/b>waiting on confirmation of access <\/p>

28\/05\/2024 10:42 (sandra)<\/b>with keys <\/p>

29\/05\/2024 09:04 (sandra)<\/b>tenant now at home for access <\/p>

30\/05\/2024 16:37 (sandra)<\/b>quote to repair\/replace been sent <\/p>

04\/06\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60500","activity_ticket_id":"56674","ticket_reference":"HDT57759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak coming through the smoke head in the kitchen","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/05\/24","activity_end":"2024-05-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69879","activity_notes":"toilet leakingvacant property Flat B ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 14:50 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 14:51 (sandra)<\/b>collect keys for access<\/p>

16\/05\/2024 16:28 (iain)<\/b>Investigate leak into bakery. Traced to toilet in flat B, 5a Rupert court. Isolated and information passed to office.<\/p>

16\/05\/2024 16:33 (sandra)<\/b>booked for Friday 17th leaking wall mounted toilet. isolated <\/p>

17\/05\/2024 11:55 (sandra)<\/b>completed <\/p>

20\/05\/2024 07:40 (michaelk)<\/b>Attended site to investigate toilet leak. Removed pan to find the flexible connector damaged. Installed new flexible pan connector, flush cone and re-fitted pan. Tested for correct operation, resealing the pan and worktop on completion. 3hrs labour plus parts, total 206.53 ex vat.<\/p>

21\/05\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60501","activity_ticket_id":"56677","ticket_reference":"HDT57762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/24","activity_end":"2024-06-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69880","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:37 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:38 (sandra)<\/b>Booked for 5th June <\/p>

05\/06\/2024 15:02 (roy)<\/b>Pat test<\/p>

05\/06\/2024 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60502","activity_ticket_id":"56678","ticket_reference":"HDT57763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 5","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"921","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"921","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/24","activity_end":"2024-06-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69881","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:38 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:39 (sandra)<\/b>Booked for 5th June <\/p>

05\/06\/2024 16:53 (roy)<\/b>Pat test<\/p>

06\/06\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60503","activity_ticket_id":"56679","ticket_reference":"HDT57764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/24","activity_end":"2024-06-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69882","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:40 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:41 (sandra)<\/b>Booked for 5th June <\/p>

05\/06\/2024 15:01 (roy)<\/b>Pat test<\/p>

05\/06\/2024 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60504","activity_ticket_id":"56680","ticket_reference":"HDT57765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 3","cs_id":"927","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"927","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/24","activity_end":"2024-06-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69883","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:42 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:42 (sandra)<\/b>booked for 5th June <\/p>

05\/06\/2024 14:45 (roy)<\/b>Pat test only<\/p>

05\/06\/2024 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60505","activity_ticket_id":"56681","ticket_reference":"HDT57766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 3 Goodwins House","cs_id":"929","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/24","activity_end":"2024-06-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69884","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:43 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:44 (sandra)<\/b>Booked for 6th June <\/p>

06\/06\/2024 12:39 (roy)<\/b>Pat test<\/p>

06\/06\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60506","activity_ticket_id":"56682","ticket_reference":"HDT57767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 3","cs_id":"930","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"930","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/24","activity_end":"2024-06-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69885","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:45 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:46 (sandra)<\/b>Booked for 6th June <\/p>

06\/06\/2024 11:37 (sandra)<\/b>no access given asked to reschedule for the 19th <\/p>

06\/06\/2024 11:52 (sandra)<\/b>confirmed with keys <\/p>

06\/06\/2024 12:38 (roy)<\/b>Pat test<\/p>

06\/06\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60507","activity_ticket_id":"56683","ticket_reference":"HDT57768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/24","activity_end":"2024-06-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69886","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:47 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:47 (sandra)<\/b>Booked for 6th June <\/p>

06\/06\/2024 09:59 (roy)<\/b>Pat test<\/p>

06\/06\/2024 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60508","activity_ticket_id":"56684","ticket_reference":"HDT57769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/24","activity_end":"2024-06-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69887","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:48 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:49 (sandra)<\/b>Booked for Thursday 6th June <\/p>

06\/06\/2024 10:00 (roy)<\/b>Pat test<\/p>

06\/06\/2024 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60509","activity_ticket_id":"56685","ticket_reference":"HDT57770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/24","activity_end":"2024-06-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69888","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 16:50 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 16:51 (sandra)<\/b>Booked for Thursday 6th June <\/p>

06\/06\/2024 11:02 (roy)<\/b>Pat test<\/p>

06\/06\/2024 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60510","activity_ticket_id":"56686","ticket_reference":"HDT57771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows painted shut ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/24","activity_end":"2024-05-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69889","activity_notes":"window painted shut collect keys can you knock on other rooms to see if their windows needs easing ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 09:21 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 09:21 (sandra)<\/b>waiting on access <\/p>

17\/05\/2024 10:57 (sandra)<\/b>collect keys can you knock on other rooms to see if their windows needs easing<\/p>

17\/05\/2024 15:21 (travis)<\/b>Attended with keys and only had access to one bedroom casement window,The other three rooms were locked and the given keys did not fit the lock.Happy to return if tenants give access.<\/p>

17\/05\/2024 15:24 (jane)<\/b>(Ticket Closed)<\/p>

20\/05\/2024 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/05\/2024 09:44 (sandra)<\/b>Re-attend Tuesday 21st <\/p>

20\/05\/2024 12:53 (travis)<\/b>Collection of keys to above property,Freed X3 sash windows in vacant room,Locked main door and returned keys to security.<\/p>

21\/05\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>

21\/05\/2024 10:46 (travis)<\/b>Gained access to second bedroom and freed two windows which had been painted shut.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60511","activity_ticket_id":"56687","ticket_reference":"HDT57772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to reinstate\/replace door knob to a better quality.","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/24","activity_end":"2024-05-23 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69890","activity_notes":"to reinstate\/replace door knob to a better quality.keys now for access ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 09:24 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 09:25 (sandra)<\/b>Waiting on access <\/p>

17\/05\/2024 11:05 (sandra)<\/b>collect keys <\/p>

17\/05\/2024 15:19 (travis)<\/b>Attended and taken details for new bedroom door latch (120mm backset),On order.<\/p>

17\/05\/2024 15:25 (jane)<\/b>Attended and taken details for new bedroom door latch (120mm back-set), On order - Email Sent<\/b><\/p>

21\/05\/2024 10:32 (sandra)<\/b>2 - 3 days delivery <\/p>

22\/05\/2024 11:21 (sandra)<\/b>Access requested for Thursday 23rd <\/p>

22\/05\/2024 11:39 (sandra)<\/b>booked for 23rd with keys <\/p>

22\/05\/2024 14:25 (sandra)<\/b>tenant home for access. any problems call Lilian <\/p>

23\/05\/2024 09:07 (sandra)<\/b>keys from security <\/p>

23\/05\/2024 11:12 (travis)<\/b>Removal of door knobs\/handles, replacement of door latch.Reinstatement and tested.<\/p>

23\/05\/2024 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60512","activity_ticket_id":"56688","ticket_reference":"HDT57773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"top floor flat window painted shut. can you release ","ticket_address_1":"3rd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"3rd Floor","cs_id":"437","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"437","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/24","activity_end":"2024-05-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69891","activity_notes":"top floor flat window painted shut. can you release collect keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 09:37 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 11:06 (sandra)<\/b>waiting on access <\/p>

17\/05\/2024 12:39 (sandra)<\/b>collect keys <\/p>

17\/05\/2024 15:17 (travis)<\/b>Attended and freed up all sash and casement windows in all rooms.<\/p>

17\/05\/2024 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60513","activity_ticket_id":"56689","ticket_reference":"HDT57774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/24","activity_end":"2024-05-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69892","activity_notes":"handle on the fridge door - please take details to order if possible flush on the second toilet not working keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 09:51 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 10:22 (sandra)<\/b>keys from security for access <\/p>

17\/05\/2024 16:03 (iain)<\/b>To return early next week to replace inlet valve to cloakroom toilet.<\/p>

17\/05\/2024 16:05 (iain)<\/b>Refit fridge handle and integrated door. To return to replace toilet inlet valve. (Agents had keys).<\/p>

20\/05\/2024 09:47 (sandra)<\/b>Emailed for further access Monday 20th waiting on confirmatoin<\/p>

21\/05\/2024 10:03 (sandra)<\/b>with keys <\/p>

21\/05\/2024 16:05 (iain)<\/b>Supplied and fitted new toilet inlet valve.<\/p>

21\/05\/2024 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60514","activity_ticket_id":"56675","ticket_reference":"HDT57760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is continuously leaking and shower doors are leaking ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/24","activity_end":"2024-05-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69893","activity_notes":"toilet is continuously leaking and shower doors are leaking TENANT HOME FOR ACCESS ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2024 15:10 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 15:11 (sandra)<\/b>keys for access <\/p>

17\/05\/2024 10:00 (sandra)<\/b>ball valve has been ordered. Shower door will need to be replaced. - Email Sent<\/b><\/p>

17\/05\/2024 10:08 (sandra)<\/b>MK to order new ball valve <\/p>

17\/05\/2024 11:25 (roy)<\/b>Ball valve letting by and running all night.Ideal standard and needs new.Shower door magnetic door seals. Moved and now touching but tenant wants new<\/p>

17\/05\/2024 16:55 (sandra)<\/b>If MK picks this up Saturday this can be fitted on Mondaywaiting on confirmation <\/p>

21\/05\/2024 07:29 (michaelk)<\/b>Collected replacement parts from suppliers and attended site. Replaced the ideal standard inlet valve to the ensuite toilet. Tested for correct operation and set water level. Assembled the flush plate nad left in full working order. 3hrs labour plus parts, total 205.10ex vat.<\/p>

21\/05\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60515","activity_ticket_id":"56690","ticket_reference":"HDT57775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16238 - Inter-tenancy redecoration and maintenance works ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/24","activity_end":"2024-05-21 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69894","activity_notes":"vacant with keys 21\/5Inter-tenancy redecoration and maintenance works To remove items left by tenant (hoover and cleaning materials)To repair blinds to lounge and bedroomTo replace out of date batteries to smoke\/co2 alarmsTo reinstate loose lounge door handle and perko doors closers to bedroom and bathroomTo replace shower hoseTo clear blockage to basinTo replace mastic sealant to bathTo reinstate shower screen sealTo adjust fridge doorTo reinstate loose toilet seat","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 11:42 (sandra)<\/b>Iain booked for 21st with keys provisionally booked Dean for 27thtenant moves in on 1st June <\/p>

20\/05\/2024 14:32 (sandra)<\/b>Dean booked for Thursday 23rd <\/p>

21\/05\/2024 16:06 (iain)<\/b>ITC's.<\/p>

24\/05\/2024 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60516","activity_ticket_id":"56690","ticket_reference":"HDT57775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16238 - Inter-tenancy redecoration and maintenance works ","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/05\/24","activity_end":"2024-05-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69895","activity_notes":"Inter-tenancy redecoration and maintenance works ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2024 11:42 (sandra)<\/b>Iain booked for 21st with keys provisionally booked Dean for 27thtenant moves in on 1st June <\/p>

20\/05\/2024 14:32 (sandra)<\/b>Dean booked for Thursday 23rd <\/p>

21\/05\/2024 16:06 (iain)<\/b>ITC's.<\/p>

24\/05\/2024 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60517","activity_ticket_id":"56691","ticket_reference":"HDT57776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16242 - Repairs to lounge door ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"22\/05\/24","activity_end":"2024-05-22 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69896","activity_notes":"Repairs to lounge door ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2024 10:25 (sandra)<\/b>Sent to Twenty Twenty for appointment <\/p>

22\/05\/2024 12:31 (sandra)<\/b>twentytwenty has carried out the repairs to this door. Making good to follow <\/p>

24\/05\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60518","activity_ticket_id":"56692","ticket_reference":"HDT57777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from bathroom of Flat 3 into Flat 2","ticket_address_1":"Flat 2","ticket_address_2":"14 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/24","activity_end":"2024-06-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69897","activity_notes":"leak from bathroom of Flat 3 into Flat 2Flat 2 tenant home and Flat 3 can you ring the door bell ","activity_timesheet":null,"ticket_notes_combined":"

17\/05\/2024 10:30 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 10:31 (sandra)<\/b>Flat 2 tenant is home for access and Flat 3 just ring on the bell <\/p>

17\/05\/2024 11:54 (sandra)<\/b>Flat 3 has changed the door locks so we cant gain access to see where the leak is coming from waiting for further instructions - Email Sent<\/b><\/p>

21\/05\/2024 10:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60519","activity_ticket_id":"56693","ticket_reference":"HDT57778","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16244 - To redecorate damaged walls to the communal toilets ","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/05\/24","activity_end":"2024-05-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69898","activity_notes":"To redecorate damaged walls to the communal toilets ","activity_timesheet":"1","ticket_notes_combined":"

17\/05\/2024 12:10 (sandra)<\/b>sent to Dean and provisionally booked for 28th <\/p>

29\/05\/2024 13:53 (dean)<\/b>440.00<\/p>

29\/05\/2024 13:54 (dean)<\/b>440.00<\/p>

29\/05\/2024 14:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60520","activity_ticket_id":"56632","ticket_reference":"HDT57717","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16230 - Replacement integrated fridge\/freezer ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/24","activity_end":"2024-05-17 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69899","activity_notes":"Replacement integrated fridge\/freezer ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2024 13:45 (sandra)<\/b>booked for 17th between 10 - 2pm <\/p>

13\/05\/2024 14:38 (sandra)<\/b>keys for access <\/p>

17\/05\/2024 11:42 (travis)<\/b>Removal and reinstatement of fridge freezer to above property.<\/p>

17\/05\/2024 16:01 (iain)<\/b>Supplied and fitted new integrated fri freezer.<\/p>

17\/05\/2024 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60521","activity_ticket_id":"56694","ticket_reference":"HDT57779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16247 - Replacement tap ","ticket_address_1":"Flat 1","ticket_address_2":"77 St martins lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"2979","cs_address_2":"77 St martins lane ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2979","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/24","activity_end":"2024-06-04 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69900","activity_notes":"Replacement tapaccess confirmed for PM 4th June with keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 12:07 (sandra)<\/b>sent to MK to order leak time 7 - 10 days <\/p>

21\/05\/2024 11:12 (sandra)<\/b>Provisionally booked for Monday 27th waiting on delivery <\/p>

23\/05\/2024 16:04 (sandra)<\/b>rescheduled for Wednesday 29th<\/p>

28\/05\/2024 09:44 (sandra)<\/b>chased for access for Wednesday <\/p>

29\/05\/2024 11:12 (sandra)<\/b>chased Holly in Hoho's absence for a date to fit the new tap <\/p>

29\/05\/2024 13:06 (sandra)<\/b>no access from tenant emailed for access on 4th <\/p>

29\/05\/2024 15:02 (sandra)<\/b>booked for 4th with keys <\/p>

04\/06\/2024 21:13 (michaelk)<\/b>Replaced kitchen mixer tap as quoted. 425 ex vat.<\/p>

05\/06\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60522","activity_ticket_id":"56573","ticket_reference":"HDT57658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak under the bathroom sink ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/24","activity_end":"2024-05-20 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69901","activity_notes":"leak under the bathroom sink Booked for Monday 12 ","activity_timesheet":"2","ticket_notes_combined":"

03\/05\/2024 11:17 (System)<\/b>Ticket Created<\/p>

03\/05\/2024 11:18 (sandra)<\/b>tenant home for access <\/p>

06\/05\/2024 16:02 (michaelk)<\/b>Attended falt to inspect reported basin leak. A replacement adjustable bottle trap is required, which has been ordered in to fit on Monday. 1hr labour 55<\/p>

09\/05\/2024 11:11 (sandra)<\/b>requested Monday 13th<\/p>

09\/05\/2024 11:42 (sandra)<\/b>confirmed <\/p>

14\/05\/2024 09:33 (sandra)<\/b>friday at 10am <\/p>

14\/05\/2024 10:07 (michaelk)<\/b>Installed new chrome adjustable basin waste 2hrs labour plus part, total 145.40 ex vat.<\/p>

14\/05\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>

17\/05\/2024 13:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

21\/05\/2024 07:25 (michaelk)<\/b>Attended site and found no leak to the basin waste. I have tightened the connections. No charge.<\/p>

21\/05\/2024 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60523","activity_ticket_id":"56695","ticket_reference":"HDT57780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked drain in the bathroom - Keys for access for this afternoon ","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/05\/24","activity_end":"2024-05-17 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69902","activity_notes":"Blocked drain in the bathroom - Keys for access for this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 13:35 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 16:06 (iain)<\/b>Unblocked bathroom basin.<\/p>

17\/05\/2024 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60524","activity_ticket_id":"56696","ticket_reference":"HDT57781","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"temporary repair to ceiling at Redemption Roaster in the basement ","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/05\/24","activity_end":"2024-05-17 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69903","activity_notes":"temporary repair to ceiling at Redemption Roaster in the basement I have spoke to Roy Hurley who said he would carry out the repair today.","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 14:18 (System)<\/b>Ticket Created<\/p>

18\/05\/2024 10:02 (roy)<\/b>Temp repair to ceiling<\/p>

19\/05\/2024 21:00 (michael)<\/b>(Ticket Closed)<\/p>

19\/05\/2024 21:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60525","activity_ticket_id":"56697","ticket_reference":"HDT57782","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove a basement door at redemption roaster and put back ","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/05\/24","activity_end":"2024-05-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69904","activity_notes":"Remove a basement door at redemption roaster and put back The job needs to be done at 9.00am on Tuesday 21st May. Can this go to Reddan on a 3 day. ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 14:20 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:57 (travis)<\/b>Opening up and reinstatement works in basement.<\/p>

21\/05\/2024 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60526","activity_ticket_id":"56698","ticket_reference":"HDT57783","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Annual Gas safety Test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/24","activity_end":"2024-05-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69905","activity_notes":"Annual Gas safety Test Boiler No2 not igniting confirmed for Thursday ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 14:36 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 16:52 (sandra)<\/b>MK to let me know how long this will take <\/p>

17\/05\/2024 16:57 (sandra)<\/b>provisonally booked for 23th <\/p>

21\/05\/2024 15:15 (sandra)<\/b>chased for confirmation <\/p>

22\/05\/2024 09:24 (sandra)<\/b>confirmed for Thursday <\/p>

24\/05\/2024 10:14 (sandra)<\/b>completed <\/p>

24\/05\/2024 14:29 (michaelk)<\/b>Completed commercial gas boiler service. 5hrs labour 255<\/p>

24\/05\/2024 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60527","activity_ticket_id":"56699","ticket_reference":"HDT57784","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"front staircase door | sticking on frame","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/05\/24","activity_end":"2024-05-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69906","activity_notes":"front staircase door | sticking on frame","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 14:49 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 15:46 (travis)<\/b>Attended and realigned fire door , alignment of hinges and altered the closing speed of the overhead closer,Tested with John prentagast in attendance.<\/p>

17\/05\/2024 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60528","activity_ticket_id":"56700","ticket_reference":"HDT57785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16224 - Replacement tiles to bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/05\/24","activity_end":"2024-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69907","activity_notes":"Replacement tiles to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2024 11:33 (michael)<\/b>(Ticket Closed)<\/p>

31\/05\/2024 16:19 (iain)<\/b>Mastic works.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60529","activity_ticket_id":"56701","ticket_reference":"HDT57786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/24","activity_end":"2024-05-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69908","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 16:29 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 16:33 (sandra)<\/b>booked for 31st May <\/p>

03\/06\/2024 07:33 (michaelk)<\/b>Completed full compliance 185<\/p>

03\/06\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60530","activity_ticket_id":"56702","ticket_reference":"HDT57787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/24","activity_end":"2024-05-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69909","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 16:33 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 16:35 (sandra)<\/b>booked for 31st May <\/p>

03\/06\/2024 07:33 (michaelk)<\/b>Completed full compliance 185<\/p>

03\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60531","activity_ticket_id":"56704","ticket_reference":"HDT57789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/24","activity_end":"2024-05-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69910","activity_notes":"Gas compliance with PAt ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 16:45 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 16:45 (sandra)<\/b>Booked for 31st May <\/p>

03\/06\/2024 07:33 (michaelk)<\/b>Completed full compliance 185<\/p>

03\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60532","activity_ticket_id":"56703","ticket_reference":"HDT57788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/24","activity_end":"2024-05-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69911","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 16:43 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 07:32 (michaelk)<\/b>Completed full compliance 185<\/p>

03\/06\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60533","activity_ticket_id":"56705","ticket_reference":"HDT57790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/24","activity_end":"2024-05-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69912","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 16:47 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 07:32 (michaelk)<\/b>Completed full compliance 185<\/p>

03\/06\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60534","activity_ticket_id":"56706","ticket_reference":"HDT57791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/24","activity_end":"2024-05-18 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69913","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2024 14:05 (System)<\/b>Ticket Created<\/p>

19\/05\/2024 07:14 (roy)<\/b>Electric boiler low pressure.Increased pressure and reset<\/p>

19\/05\/2024 20:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60535","activity_ticket_id":"56707","ticket_reference":"HDT57792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/05\/24","activity_end":"2024-05-18 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69914","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

18\/05\/2024 15:27 (System)<\/b>Ticket Created<\/p>

19\/05\/2024 07:13 (roy)<\/b>Repressured boiler and reset.Hot water goes up and down and may need servicing <\/p>

19\/05\/2024 20:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60536","activity_ticket_id":"56708","ticket_reference":"HDT57793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gas cooker is continuously clicking from the ignition","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/24","activity_end":"2024-05-20 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69915","activity_notes":"gas cooker is continuously clicking from the ignitiontenant at home this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 09:39 (System)<\/b>Ticket Created<\/p>

20\/05\/2024 09:40 (sandra)<\/b>waiting on access confirmation<\/p>

20\/05\/2024 10:55 (sandra)<\/b>tenant at home this afternoon <\/p>

21\/05\/2024 07:24 (michaelk)<\/b>Attended site to investigate hob fault. The hob requires new ignition parts, however due to the age of the appliance I have recommended replacing. A quote has been forwarded. 2hrs labour 105<\/p>

21\/05\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60537","activity_ticket_id":"56686","ticket_reference":"HDT57771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows painted shut ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/05\/24","activity_end":"2024-05-21 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69916","activity_notes":"windows painted shut collect keys 2nd Floor Flat 1 21a Newport Court TUESDAY 21ST ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 09:21 (System)<\/b>Ticket Created<\/p>

17\/05\/2024 09:21 (sandra)<\/b>waiting on access <\/p>

17\/05\/2024 10:57 (sandra)<\/b>collect keys can you knock on other rooms to see if their windows needs easing<\/p>

17\/05\/2024 15:21 (travis)<\/b>Attended with keys and only had access to one bedroom casement window,The other three rooms were locked and the given keys did not fit the lock.Happy to return if tenants give access.<\/p>

17\/05\/2024 15:24 (jane)<\/b>(Ticket Closed)<\/p>

20\/05\/2024 09:41 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/05\/2024 09:44 (sandra)<\/b>Re-attend Tuesday 21st <\/p>

20\/05\/2024 12:53 (travis)<\/b>Collection of keys to above property,Freed X3 sash windows in vacant room,Locked main door and returned keys to security.<\/p>

21\/05\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>

21\/05\/2024 10:46 (travis)<\/b>Gained access to second bedroom and freed two windows which had been painted shut.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60538","activity_ticket_id":"56709","ticket_reference":"HDT57794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16248 - Replacement Integrated washer\/dryer ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TA","cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/05\/24","activity_end":"2024-05-23 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69917","activity_notes":"Replacement integrated washer\/dryer OPTION TWO To supply and install new Hotpoint BIWDHG75148, connect, test and commission on completion","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2024 10:33 (sandra)<\/b>emailed RA for first available Wednesday\/Thursday to fit.<\/p>

20\/05\/2024 13:10 (sandra)<\/b>booked for Thursday 23rd <\/p>

28\/05\/2024 10:46 (sandra)<\/b>completed <\/p>

29\/05\/2024 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60539","activity_ticket_id":"56710","ticket_reference":"HDT57795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement letter box required ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/24","activity_end":"2024-05-23 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69918","activity_notes":"replacement letter box required ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 11:32 (System)<\/b>Ticket Created<\/p>

20\/05\/2024 11:33 (sandra)<\/b>booked for Tuesday 21st<\/p>

20\/05\/2024 14:45 (travis)<\/b>Attended and measured for new letter box On order.<\/p>

22\/05\/2024 13:12 (sandra)<\/b>booked for 23rd <\/p>

23\/05\/2024 15:52 (travis)<\/b>New letter box fitted to match existing.<\/p>

23\/05\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60540","activity_ticket_id":"56711","ticket_reference":"HDT57796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16241 - Replacement wooden venetian blind to bedroom ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/06\/24","activity_end":"2024-06-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69919","activity_notes":"Confirmed access for 9am on Wednesday morning 5th June, tenant to provide access Replacement wooden venetian blind to bedroom ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 11:35 (sandra)<\/b>authorised to order blinds <\/p>

21\/05\/2024 10:08 (jane)<\/b>Blind on order - 1 week lead-time Two men required, as secondary glazing needs removing <\/p>

31\/05\/2024 10:52 (sandra)<\/b>provisionally booked for Wednesday 5th awaiting access confirmation <\/p>

03\/06\/2024 11:13 (sandra)<\/b>chased <\/p>

04\/06\/2024 11:09 (jane)<\/b>Confirmed access for 9am on Wednesday morning, tenant to provide access <\/p>

05\/06\/2024 11:43 (iain)<\/b>Replacement blind and blocked sink.<\/p>

05\/06\/2024 12:55 (roy)<\/b>Assisted Iain with blind but after fitting new we found the blind was faulty and one slat was broken<\/p>

05\/06\/2024 13:31 (jane)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 15:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 15:36 (sandra)<\/b>booked for Thursday 11th. Engineers must be on time 8 am. Tenant will give access <\/p>

11\/07\/2024 08:52 (travis)<\/b>Replacement of bedroom blind.<\/p>

11\/07\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60541","activity_ticket_id":"56712","ticket_reference":"HDT57797","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16245 - Redecoration works ","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/06\/24","activity_end":"2024-06-19 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69920","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 11:56 (sandra)<\/b>authorised by Sue and booked for 17th June as property will be vacant from the 16thplease collect keys <\/p>

24\/06\/2024 08:49 (dean)<\/b>580.00<\/p>

24\/06\/2024 12:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60542","activity_ticket_id":"56713","ticket_reference":"HDT57798","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16237 - Ground floor gallery area - repairs to top pillar ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/05\/24","activity_end":"2024-05-24 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69921","activity_notes":"Ground floor gallery area - repairs to top pillar ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 14:15 (sandra)<\/b>sent to Dean. Awaiting date<\/p>

29\/05\/2024 11:15 (sandra)<\/b>emailed to close down <\/p>

29\/05\/2024 13:55 (dean)<\/b>180.00<\/p>

29\/05\/2024 14:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60543","activity_ticket_id":"56675","ticket_reference":"HDT57760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet is continuously leaking and shower doors are leaking ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/05\/24","activity_end":"2024-05-20 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69922","activity_notes":"we have the central window in the living room that got stuck and does not close anymore.TENANT HOME FOR ACCESS ","activity_timesheet":null,"ticket_notes_combined":"

16\/05\/2024 15:10 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 15:11 (sandra)<\/b>keys for access <\/p>

17\/05\/2024 10:00 (sandra)<\/b>ball valve has been ordered. Shower door will need to be replaced. - Email Sent<\/b><\/p>

17\/05\/2024 10:08 (sandra)<\/b>MK to order new ball valve <\/p>

17\/05\/2024 11:25 (roy)<\/b>Ball valve letting by and running all night.Ideal standard and needs new.Shower door magnetic door seals. Moved and now touching but tenant wants new<\/p>

17\/05\/2024 16:55 (sandra)<\/b>If MK picks this up Saturday this can be fitted on Mondaywaiting on confirmation <\/p>

21\/05\/2024 07:29 (michaelk)<\/b>Collected replacement parts from suppliers and attended site. Replaced the ideal standard inlet valve to the ensuite toilet. Tested for correct operation and set water level. Assembled the flush plate nad left in full working order. 3hrs labour plus parts, total 205.10ex vat.<\/p>

21\/05\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60544","activity_ticket_id":"55956","ticket_reference":"HDT57041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/05\/24","activity_end":"2024-05-21 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69923","activity_notes":"with Iain Tuesday sash window in living room wont shut tenant home ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:37 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:39 (sandra)<\/b>ITC booked for 16th AprilProvisionally booked works for 1st May <\/p>

16\/04\/2024 11:57 (sandra)<\/b>rescheduled by Hoho to Tuesday 23rd <\/p>

19\/04\/2024 11:11 (sandra)<\/b>emailed hoho for access on Tuesday 23rd again. waiting for confirmation <\/p>

24\/04\/2024 10:24 (sandra)<\/b>scheduled for 3rd May - vacant <\/p>

03\/05\/2024 16:18 (iain)<\/b>ITC'S.<\/p>

07\/05\/2024 21:35 (michaelk)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery. 2hrs labour 105<\/p>

08\/05\/2024 09:23 (jane)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery - Email Sent<\/b><\/p>

08\/05\/2024 16:09 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 14:51 (sandra)<\/b>shower to be fitted 9th<\/p>

10\/05\/2024 07:02 (alan)<\/b>Replace blown lamps in bathroom cabinet <\/p>

10\/05\/2024 11:05 (sandra)<\/b>what is left to be completed New shower hose Small area of bath needs to have new sealant to avoid leaksReplacement window film for bedrooms Battery in smoke alarm needs changing Refit bedroom blind pelmet.<\/p>

10\/05\/2024 11:05 (sandra)<\/b>Hoho to let us know if she wants these jobs to go ahead as new tenant has moved in today <\/p>

10\/05\/2024 11:36 (sandra)<\/b>cant locate the stop cock rescheduled for Monday 13th<\/p>

16\/05\/2024 12:50 (sandra)<\/b>emailed for access for Friday 17th <\/p>

16\/05\/2024 15:35 (sandra)<\/b>Hoho still chasing access for tomorrow <\/p>

16\/05\/2024 16:28 (sandra)<\/b>chased Hoho and she will confirm Friday morning if we can get in here Friday afternoon otherwise we will need to reschedule for next week <\/p>

17\/05\/2024 09:33 (sandra)<\/b>access was not confirmed for 17th. Moved to 20th and asked Hoho for access again <\/p>

17\/05\/2024 15:51 (sandra)<\/b>access still unconfirmed for Monday. I have told Hoho she can confirm access for Monday PM up to Monday morning. <\/p>

20\/05\/2024 15:27 (travis)<\/b>Attended and found top sash to be jammed by the counter weights.Managed to remove tension rope and close window but I would need a second visit to remove window and replace ropes,two men would be required due to foot traffic in Catherine St below.<\/p>

20\/05\/2024 16:10 (sandra)<\/b>emailed for further access Tuesday <\/p>

20\/05\/2024 16:13 (sandra)<\/b>emailed to repair the window <\/p>

21\/05\/2024 10:37 (sandra)<\/b>returning today to take window out and repair ropes <\/p>

21\/05\/2024 15:53 (travis)<\/b>Recorded sash wind on w and reinstatement.<\/p>

21\/05\/2024 16:07 (iain)<\/b>Replace cord to sash window.<\/p>

22\/05\/2024 07:30 (michaelk)<\/b>Attended site to replaced the ideal standard duel syphon and to replace the air bellows with a service kit. Completed work and left in full working order. 2hrs labour plus parts, total 207 ex vat.<\/p>

22\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60545","activity_ticket_id":"56714","ticket_reference":"HDT57799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights and brackets","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/24","activity_end":"2024-05-31 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69924","activity_notes":"lights and bracketsTwo ceiling lights are not working ground floor and staircase landing next to fire escape doorFire extinguisher bracket is loose ground floor and next to second floor flat ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 16:19 (System)<\/b>Ticket Created<\/p>

20\/05\/2024 16:20 (sandra)<\/b>booked for Tuesday <\/p>

21\/05\/2024 13:44 (alan)<\/b>Refix fire extinguisher brackets ground and 2nd floor Order 2 replacement lights fittings <\/p>

04\/06\/2024 15:04 (alan)<\/b>Return to site and replace faulty down lighter on ground floor and faulty down lighter on 1st floor by fire exit door <\/p>

04\/06\/2024 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60546","activity_ticket_id":"55956","ticket_reference":"HDT57041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check List ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/24","activity_end":"2024-05-21 12:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69925","activity_notes":"window ropes need to be replaced.tuesday with Travis tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2024 11:37 (System)<\/b>Ticket Created<\/p>

05\/03\/2024 11:39 (sandra)<\/b>ITC booked for 16th AprilProvisionally booked works for 1st May <\/p>

16\/04\/2024 11:57 (sandra)<\/b>rescheduled by Hoho to Tuesday 23rd <\/p>

19\/04\/2024 11:11 (sandra)<\/b>emailed hoho for access on Tuesday 23rd again. waiting for confirmation <\/p>

24\/04\/2024 10:24 (sandra)<\/b>scheduled for 3rd May - vacant <\/p>

03\/05\/2024 16:18 (iain)<\/b>ITC'S.<\/p>

07\/05\/2024 21:35 (michaelk)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery. 2hrs labour 105<\/p>

08\/05\/2024 09:23 (jane)<\/b>Attended site to carry out the heating radiator check and to investigate the toilet flushing issue reported. All the radiators were correctly working, however the toilet on main flush wasn't consistent. A replacement syphon and diaphragm have been ordered, awaiting delivery - Email Sent<\/b><\/p>

08\/05\/2024 16:09 (iain)<\/b>ITC'S.<\/p>

09\/05\/2024 14:51 (sandra)<\/b>shower to be fitted 9th<\/p>

10\/05\/2024 07:02 (alan)<\/b>Replace blown lamps in bathroom cabinet <\/p>

10\/05\/2024 11:05 (sandra)<\/b>what is left to be completed New shower hose Small area of bath needs to have new sealant to avoid leaksReplacement window film for bedrooms Battery in smoke alarm needs changing Refit bedroom blind pelmet.<\/p>

10\/05\/2024 11:05 (sandra)<\/b>Hoho to let us know if she wants these jobs to go ahead as new tenant has moved in today <\/p>

10\/05\/2024 11:36 (sandra)<\/b>cant locate the stop cock rescheduled for Monday 13th<\/p>

16\/05\/2024 12:50 (sandra)<\/b>emailed for access for Friday 17th <\/p>

16\/05\/2024 15:35 (sandra)<\/b>Hoho still chasing access for tomorrow <\/p>

16\/05\/2024 16:28 (sandra)<\/b>chased Hoho and she will confirm Friday morning if we can get in here Friday afternoon otherwise we will need to reschedule for next week <\/p>

17\/05\/2024 09:33 (sandra)<\/b>access was not confirmed for 17th. Moved to 20th and asked Hoho for access again <\/p>

17\/05\/2024 15:51 (sandra)<\/b>access still unconfirmed for Monday. I have told Hoho she can confirm access for Monday PM up to Monday morning. <\/p>

20\/05\/2024 15:27 (travis)<\/b>Attended and found top sash to be jammed by the counter weights.Managed to remove tension rope and close window but I would need a second visit to remove window and replace ropes,two men would be required due to foot traffic in Catherine St below.<\/p>

20\/05\/2024 16:10 (sandra)<\/b>emailed for further access Tuesday <\/p>

20\/05\/2024 16:13 (sandra)<\/b>emailed to repair the window <\/p>

21\/05\/2024 10:37 (sandra)<\/b>returning today to take window out and repair ropes <\/p>

21\/05\/2024 15:53 (travis)<\/b>Recorded sash wind on w and reinstatement.<\/p>

21\/05\/2024 16:07 (iain)<\/b>Replace cord to sash window.<\/p>

22\/05\/2024 07:30 (michaelk)<\/b>Attended site to replaced the ideal standard duel syphon and to replace the air bellows with a service kit. Completed work and left in full working order. 2hrs labour plus parts, total 207 ex vat.<\/p>

22\/05\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60547","activity_ticket_id":"56715","ticket_reference":"HDT57800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - no hot water ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/05\/24","activity_end":"2024-05-21 09:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69926","activity_notes":"Emergency call out - no hot water ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:06 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:14 (roy)<\/b>No hot water but on arrival i found boiler working ok, pressure on 1.5 bar. Hot water in kitchen and hand basin but no hot water to the shower controls.Could not get it to come through.Faulty thermostatic control valve or faulty controls??Tenant has an exam this morning and will be available after middayLillian asked me to look for a possible leak but without knowing where the leak is downstairs it is impossible to find but found nothing obvious <\/p>

21\/05\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60548","activity_ticket_id":"56716","ticket_reference":"HDT57801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57800 Follow-Up - no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/24","activity_end":"2024-05-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69927","activity_notes":"HDT57800 Follow-Upno hot water in the shower ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:07 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:10 (sandra)<\/b>Tenant available this afternoon <\/p>

21\/05\/2024 09:56 (sandra)<\/b>new cartridge ordered and returning Wednesday 22nd to fit awaiting confirmation of access <\/p>

21\/05\/2024 14:05 (sandra)<\/b>access agreed from mid day with tenant <\/p>

23\/05\/2024 09:09 (michaelk)<\/b>Attended site to investigate hot water issue to the shower which was reported. Stripped down shower and tested and could find nothing obvious. Checked hot and cold supplies which were ok, collected replacement thermostatic cartridge and fitted. Tested and commissioned on completion, leaving in full working order. 3hrs labour plus parts, total 253.70 ex vat.<\/p>

23\/05\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60549","activity_ticket_id":"56717","ticket_reference":"HDT57802","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak coming from the roof and guttering coming away ","ticket_address_1":"5 Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"5 Langley Street ","cs_id":"2820","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"2820","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/05\/24","activity_end":"2024-05-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69928","activity_notes":"leak coming from the roof and guttering coming away ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:21 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 16:01 (roy)<\/b>Lots of rubbish in guttering.Cleared and refixed guttering. There is roof repairs to do and broken slates to replace but unfortunately has been raining constantly.NTR when dry<\/p>

23\/05\/2024 16:31 (iain)<\/b>To clear gutters.<\/p>

23\/05\/2024 16:42 (jane)<\/b>(Ticket Closed)<\/p>

23\/05\/2024 20:52 (roy)<\/b>Cleared 2nd part of guttering where linked to other part but needed 2nd man to foot lader, with iain.Repairs on roof<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60550","activity_ticket_id":"56718","ticket_reference":"HDT57803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/05\/24","activity_end":"2024-05-22 09:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69929","activity_notes":"inter-tenancy checks Can you identify where the water meter\/s are and take photos replace kitchen knob to 5x silver T-knob (pls check with Travis) - Jane already ordering-remove both bedrooms curtains\/dispose but leave the curtain rails to new tenant.vacant ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:44 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:49 (sandra)<\/b>vacant property. Dean to take a look today<\/p>

22\/05\/2024 14:15 (alan)<\/b>Charge blinds and label charges for blindsReprogram remote for blinds test and leave working<\/p>

22\/05\/2024 16:11 (iain)<\/b>ITC'S.<\/p>

22\/05\/2024 16:11 (iain)<\/b>Property is furnished. Client to advise.<\/p>

23\/05\/2024 09:07 (michaelk)<\/b>C9mpleted heating system\/radiator inspection. 1hr labour 55<\/p>

28\/05\/2024 14:52 (sandra)<\/b>to return and silicone bath and shower in grey <\/p>

29\/05\/2024 16:47 (iain)<\/b>Mastic to shower tray.<\/p>

29\/05\/2024 21:51 (michael)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 10:02 (jane)<\/b>Kitchen door handles on order - 5 day lead-time <\/p>

12\/06\/2024 10:18 (travis)<\/b>New handles fitted to lower kitchen cupboard doors.<\/p>

12\/06\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/07\/2024 15:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2024 16:40 (sandra)<\/b>booked for Wednesday to take meter readings <\/p>

03\/07\/2024 08:28 (alan)<\/b>Take photos of all Meters and email to Office for flat 1<\/p>

04\/07\/2024 04:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60551","activity_ticket_id":"56718","ticket_reference":"HDT57803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/05\/24","activity_end":"2024-05-24 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69930","activity_notes":"inter-tenancy checks ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2024 09:44 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:49 (sandra)<\/b>vacant property. Dean to take a look today<\/p>

22\/05\/2024 14:15 (alan)<\/b>Charge blinds and label charges for blindsReprogram remote for blinds test and leave working<\/p>

22\/05\/2024 16:11 (iain)<\/b>ITC'S.<\/p>

22\/05\/2024 16:11 (iain)<\/b>Property is furnished. Client to advise.<\/p>

23\/05\/2024 09:07 (michaelk)<\/b>C9mpleted heating system\/radiator inspection. 1hr labour 55<\/p>

28\/05\/2024 14:52 (sandra)<\/b>to return and silicone bath and shower in grey <\/p>

29\/05\/2024 16:47 (iain)<\/b>Mastic to shower tray.<\/p>

29\/05\/2024 21:51 (michael)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 10:02 (jane)<\/b>Kitchen door handles on order - 5 day lead-time <\/p>

12\/06\/2024 10:18 (travis)<\/b>New handles fitted to lower kitchen cupboard doors.<\/p>

12\/06\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/07\/2024 15:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2024 16:40 (sandra)<\/b>booked for Wednesday to take meter readings <\/p>

03\/07\/2024 08:28 (alan)<\/b>Take photos of all Meters and email to Office for flat 1<\/p>

04\/07\/2024 04:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60552","activity_ticket_id":"56719","ticket_reference":"HDT57804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handrail\/bannister in the common parts is loose ","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/05\/24","activity_end":"2024-05-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69931","activity_notes":"handrail\/bannister in the common parts is loose ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:59 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 12:15 (travis)<\/b>Removed handrail and old Rawl plugs,Refitted handrail with new fittings and tightened up brackets where required in common area.<\/p>

21\/05\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60553","activity_ticket_id":"56720","ticket_reference":"HDT57805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"identify Gas meter to this flat and take a picture ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/24","activity_end":"2024-05-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69932","activity_notes":"identify Gas meter to this flat and take a picture ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 10:24 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 10:24 (sandra)<\/b>attend today <\/p>

22\/05\/2024 07:21 (michaelk)<\/b>Attended site to identify and picture the gas meter feeding 3rd floor flat.1hr labour 55<\/p>

22\/05\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60554","activity_ticket_id":"56563","ticket_reference":"HDT57648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16211 - Replacement blinds ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/24","activity_end":"2024-05-21 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69933","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2024 11:50 (jane)<\/b>Blinds ordered - anticipated dispatch date 09\/05 for the magic screen roller blindAnticipated date for the blackout roller blinds - 17\/05<\/p>

20\/05\/2024 16:14 (sandra)<\/b>booked for Tuesday with keys <\/p>

21\/05\/2024 10:42 (alan)<\/b>Install blinds with lain <\/p>

21\/05\/2024 10:46 (jane)<\/b>(Ticket Closed)<\/p>

21\/05\/2024 16:11 (iain)<\/b>Supplied and fitted new blinds, disposing of old.<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60555","activity_ticket_id":"56721","ticket_reference":"HDT57806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bulbs not working in the common parts ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/24","activity_end":"2024-05-21 12:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69934","activity_notes":"bulbs not working in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 11:01 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 13:48 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

21\/05\/2024 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60556","activity_ticket_id":"56722","ticket_reference":"HDT57807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bulbs out in the common parts ","ticket_address_1":"82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"82 Shaftesbury Avenue ","cs_id":"269","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/24","activity_end":"2024-05-21 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69935","activity_notes":"bulbs out in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 11:02 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 13:41 (alan)<\/b>Replace blown lamps in common parrs<\/p>

21\/05\/2024 13:42 (alan)<\/b>Refix fire extinguisher brackets ground and 2nd floor Order 2 replacement lights fittings <\/p>

21\/05\/2024 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60557","activity_ticket_id":"56723","ticket_reference":"HDT57808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16249 - Replacement Gas Hob","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/24","activity_end":"2024-06-05 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69936","activity_notes":"Replacement Gas Hoblunch time today with keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 11:12 (sandra)<\/b>provisionally booked for Wednesday 29th. Waiting on delivery <\/p>

23\/05\/2024 11:04 (sandra)<\/b>emailed for access from 11am on Wednesday 29th<\/p>

23\/05\/2024 14:16 (sandra)<\/b>confirmed with access through tenant <\/p>

29\/05\/2024 09:43 (sandra)<\/b>rescheduled for 4th June. Awaiting confirmation from Anna in Hohos absence<\/p>

31\/05\/2024 11:00 (sandra)<\/b>emailed Holly to confirm for Tuesday <\/p>

05\/06\/2024 09:24 (sandra)<\/b>access with keys today around lunch time <\/p>

06\/06\/2024 21:20 (michaelk)<\/b>Completed hob installation.<\/p>

07\/06\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60558","activity_ticket_id":"56724","ticket_reference":"HDT57809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Make good and paint where the old blinds have been ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/05\/24","activity_end":"2024-05-29 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69937","activity_notes":"Make good and paint where the old blinds have been 5 x cleats for the roller blinds - keys for access (Vacant)","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 14:11 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 11:13 (sandra)<\/b>booked for Tuesday 28th to complete <\/p>

29\/05\/2024 13:52 (dean)<\/b>60.00<\/p>

29\/05\/2024 14:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60559","activity_ticket_id":"56718","ticket_reference":"HDT57803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/24","activity_end":"2024-05-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69938","activity_notes":"boiler and radiator che cks vacant ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:44 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:49 (sandra)<\/b>vacant property. Dean to take a look today<\/p>

22\/05\/2024 14:15 (alan)<\/b>Charge blinds and label charges for blindsReprogram remote for blinds test and leave working<\/p>

22\/05\/2024 16:11 (iain)<\/b>ITC'S.<\/p>

22\/05\/2024 16:11 (iain)<\/b>Property is furnished. Client to advise.<\/p>

23\/05\/2024 09:07 (michaelk)<\/b>C9mpleted heating system\/radiator inspection. 1hr labour 55<\/p>

28\/05\/2024 14:52 (sandra)<\/b>to return and silicone bath and shower in grey <\/p>

29\/05\/2024 16:47 (iain)<\/b>Mastic to shower tray.<\/p>

29\/05\/2024 21:51 (michael)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 10:02 (jane)<\/b>Kitchen door handles on order - 5 day lead-time <\/p>

12\/06\/2024 10:18 (travis)<\/b>New handles fitted to lower kitchen cupboard doors.<\/p>

12\/06\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/07\/2024 15:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2024 16:40 (sandra)<\/b>booked for Wednesday to take meter readings <\/p>

03\/07\/2024 08:28 (alan)<\/b>Take photos of all Meters and email to Office for flat 1<\/p>

04\/07\/2024 04:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60560","activity_ticket_id":"56725","ticket_reference":"HDT57810","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"light not working on the roof","ticket_address_1":"5 Dryden Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"5 Dryden Street ","cs_id":"2948","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2948","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/05\/24","activity_end":"2024-05-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69939","activity_notes":"light not working on the roof5 Dryden St \/ 4 Arne Street","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 14:22 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 14:24 (sandra)<\/b>booked for Wednesday as it is raining <\/p>

23\/05\/2024 13:56 (alan)<\/b>Investigate lights not working on roof plant area, all three fittings found to be in a par state of repair causing circuit to trip Quote to follow to replace light fittings <\/p>

23\/05\/2024 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60561","activity_ticket_id":"56726","ticket_reference":"HDT57811","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"leak under GF kitchen sink ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/24","activity_end":"2024-05-21 16:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69940","activity_notes":"leak under GF kitchen sink ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 15:42 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:08 (iain)<\/b>To isolate leaking water filter under ground floor kitchen sink. Mike Keenan to follow up.<\/p>

23\/05\/2024 09:06 (michaelk)<\/b>Attended site to identify required parts, placed on order. 1hr labour 55<\/p>

23\/05\/2024 09:15 (sandra)<\/b>provisionally booked for Monday 27th waiting on filter <\/p>

23\/05\/2024 16:03 (sandra)<\/b>Tuesday 28th<\/p>

29\/05\/2024 13:17 (sandra)<\/b>Attended site to identify required parts, placed an order. due in in 3 - 5 days - Email Sent<\/b><\/p>

31\/05\/2024 15:22 (sandra)<\/b>booked 7am Tuesday 4th <\/p>

31\/05\/2024 15:31 (sandra)<\/b>rescheduled by client for Wednesday 7am<\/p>

04\/06\/2024 21:15 (michaelk)<\/b>Attended site to re0lace brita cartridge control head. 1hr labour plus parts, total 127ex vat.<\/p>

05\/06\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60562","activity_ticket_id":"56727","ticket_reference":"HDT57812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/24","activity_end":"2024-06-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69941","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:13 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:13 (sandra)<\/b>booked for 3rd June <\/p>

04\/06\/2024 06:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/06\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60563","activity_ticket_id":"56728","ticket_reference":"HDT57813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 7","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/24","activity_end":"2024-06-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69942","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:14 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:15 (sandra)<\/b>3rd June - booked <\/p>

04\/06\/2024 06:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/06\/2024 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60564","activity_ticket_id":"56729","ticket_reference":"HDT57814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 8","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/24","activity_end":"2024-06-03 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69943","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:16 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:17 (sandra)<\/b>booked 3rd June <\/p>

04\/06\/2024 06:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/06\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60565","activity_ticket_id":"56730","ticket_reference":"HDT57815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/24","activity_end":"2024-06-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69944","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:19 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:19 (sandra)<\/b>booked 4th June <\/p>

04\/06\/2024 21:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/06\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60566","activity_ticket_id":"56731","ticket_reference":"HDT57816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/24","activity_end":"2024-06-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69945","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:20 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:21 (sandra)<\/b>booked 4th June <\/p>

04\/06\/2024 21:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/06\/2024 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60567","activity_ticket_id":"56732","ticket_reference":"HDT57817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/24","activity_end":"2024-06-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69946","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:22 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:25 (sandra)<\/b>booked for 4th June <\/p>

04\/06\/2024 21:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/06\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60568","activity_ticket_id":"56733","ticket_reference":"HDT57818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/24","activity_end":"2024-06-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69947","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:27 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:28 (sandra)<\/b>booked for 5th June <\/p>

06\/06\/2024 21:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60569","activity_ticket_id":"56726","ticket_reference":"HDT57811","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"leak under GF kitchen sink ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/24","activity_end":"2024-06-05 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69948","activity_notes":"leak under GF kitchen sink To isolate leaking water filter under ground floor kitchen sink. Mike Keenan to follow up.Wednesday morning at 7am ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 15:42 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:08 (iain)<\/b>To isolate leaking water filter under ground floor kitchen sink. Mike Keenan to follow up.<\/p>

23\/05\/2024 09:06 (michaelk)<\/b>Attended site to identify required parts, placed on order. 1hr labour 55<\/p>

23\/05\/2024 09:15 (sandra)<\/b>provisionally booked for Monday 27th waiting on filter <\/p>

23\/05\/2024 16:03 (sandra)<\/b>Tuesday 28th<\/p>

29\/05\/2024 13:17 (sandra)<\/b>Attended site to identify required parts, placed an order. due in in 3 - 5 days - Email Sent<\/b><\/p>

31\/05\/2024 15:22 (sandra)<\/b>booked 7am Tuesday 4th <\/p>

31\/05\/2024 15:31 (sandra)<\/b>rescheduled by client for Wednesday 7am<\/p>

04\/06\/2024 21:15 (michaelk)<\/b>Attended site to re0lace brita cartridge control head. 1hr labour plus parts, total 127ex vat.<\/p>

05\/06\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60570","activity_ticket_id":"56734","ticket_reference":"HDT57819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/24","activity_end":"2024-06-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69949","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:29 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:30 (sandra)<\/b>booked 5th June <\/p>

06\/06\/2024 21:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60571","activity_ticket_id":"56735","ticket_reference":"HDT57820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"2352","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2352","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/24","activity_end":"2024-06-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69950","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:30 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:31 (sandra)<\/b>5th June booked <\/p>

06\/06\/2024 21:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60572","activity_ticket_id":"56736","ticket_reference":"HDT57821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/24","activity_end":"2024-06-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69951","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:35 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:36 (sandra)<\/b>booked for 6th June <\/p>

06\/06\/2024 21:23 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60573","activity_ticket_id":"56737","ticket_reference":"HDT57822","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 3","cs_id":"952","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/24","activity_end":"2024-06-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69952","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:36 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:37 (sandra)<\/b>booked for 6th<\/p>

06\/06\/2024 21:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60574","activity_ticket_id":"56738","ticket_reference":"HDT57823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/24","activity_end":"2024-06-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69953","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:37 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:38 (sandra)<\/b>booked for 6th June <\/p>

06\/06\/2024 21:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/06\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60575","activity_ticket_id":"56739","ticket_reference":"HDT57824","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69954","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:39 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:40 (sandra)<\/b>booked for 7th June <\/p>

10\/06\/2024 07:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2024 07:10 (michaelk)<\/b>Fitted replacement co alarm due to the alarm being out of date. 1hr labour plus part, total 75ex vat.<\/p>

10\/06\/2024 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60576","activity_ticket_id":"56740","ticket_reference":"HDT57825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69955","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:47 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:48 (sandra)<\/b>booked for 7th June <\/p>

10\/06\/2024 07:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2024 07:12 (michaelk)<\/b>Fitted replacement co alarm due to the alarm being out of date. 1hr labour plus parts, total 75 ex vat.<\/p>

10\/06\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60577","activity_ticket_id":"56741","ticket_reference":"HDT57826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/24","activity_end":"2024-06-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69956","activity_notes":"Gas compliance testing without PATConfirmed for 9am on Tuesday 18th June - Tenant to give access ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:49 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:50 (sandra)<\/b>booked for 7th June <\/p>

12\/06\/2024 12:38 (jane)<\/b>No access - requested rebooking for Friday 14th June <\/p>

13\/06\/2024 15:39 (jane)<\/b>Tenant has requested access for Tuesday 18th June, we have requested 9am appointment, awaiting confirmation <\/p>

14\/06\/2024 08:59 (jane)<\/b>Confirmed for 9am on Tuesday 18th June - Tenant to give access <\/p>

18\/06\/2024 20:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

19\/06\/2024 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60578","activity_ticket_id":"56742","ticket_reference":"HDT57827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4 ","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69957","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 16:50 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:51 (sandra)<\/b>booked for 7th June <\/p>

10\/06\/2024 07:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60579","activity_ticket_id":"56743","ticket_reference":"HDT57828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16251 - Electrical Remedial Works ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/24","activity_end":"2024-06-03 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69958","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 09:43 (sandra)<\/b>provisionally booked for 3rd June <\/p>

31\/05\/2024 09:50 (sandra)<\/b>booked for 3rd <\/p>

04\/06\/2024 11:53 (alan)<\/b>Quoted works <\/p>

04\/06\/2024 11:53 (alan)<\/b>Quoted works <\/p>

04\/06\/2024 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60580","activity_ticket_id":"56744","ticket_reference":"HDT57829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"security cabin electrical issue ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/24","activity_end":"2024-05-22 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69959","activity_notes":"security cabin electrical issue ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 09:52 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 09:56 (alan)<\/b>Investigate power tripping out in security cabin, found loose connection in distribution board Repaired tested and left working <\/p>

22\/05\/2024 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60581","activity_ticket_id":"56434","ticket_reference":"HDT57519","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"2967","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2967","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/07\/24","activity_end":"2024-07-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69960","activity_notes":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frederick's Place EC2V 8EY","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 14:48 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:46 (jane)<\/b>Email sent to client : We would like to commence with the roof drainage services to the 22 x properties, if possible, this Thursday and Friday (23rd and 24th May) and the following Tuesday 28th May, awaiting a reply <\/p>

22\/05\/2024 10:13 (jane)<\/b>Engineer reporting to Randall tomorrow morning (Thursday), we have programmed in the works for Thursday 23rd and Friday 24th May and Tuesday 28th May)<\/p>

23\/05\/2024 16:29 (iain)<\/b>Roofs.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:49 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:50 (iain)<\/b>Roofs.<\/p>

31\/05\/2024 16:17 (iain)<\/b>Roofs.<\/p>

07\/06\/2024 10:41 (jane)<\/b>Engineer continuing roof clearances on Monday 10th June as agreed with Randall<\/p>

10\/07\/2024 09:34 (sandra)<\/b>completed 5 Langley st.3-7 Neal st.9-15 Neal st.17-19 Neal st.37 Drury lane.39 Drury lane.40 Drury lane.83- 84 Drury lane is currently scaffolded so can not be accessed.<\/p>

10\/07\/2024 15:50 (travis)<\/b>Various roof clearances.<\/p>

11\/07\/2024 08:58 (roy)<\/b>Various properties.Just a few more to go<\/p>

11\/07\/2024 13:28 (travis)<\/b>Roof \/ gully clearance and weeding.<\/p>

11\/07\/2024 16:20 (roy)<\/b>Complete covent grd roof but Barnards Inn and other city one to visit<\/p>

02\/08\/2024 06:05 (roy)<\/b>Frederick Place, Becket Hse<\/p>

12\/09\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60582","activity_ticket_id":"56745","ticket_reference":"HDT57830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check all the alarms are working ","ticket_address_1":"Flat 2","ticket_address_2":"60a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 2","cs_id":"44","cs_address_2":"60a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"44","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/24","activity_end":"2024-05-31 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69961","activity_notes":"to check all the alarms are working check Friday 31st May PM with keys before tenant moves in ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2024 11:02 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 11:03 (sandra)<\/b>Booked for Friday 31st May PM with keys <\/p>

23\/05\/2024 09:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60583","activity_ticket_id":"56645","ticket_reference":"HDT57730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redec ceiling and wall ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/05\/24","activity_end":"2024-05-23 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69962","activity_notes":"redec ceiling and wall leak damage to paint the whole wall and clean up the woodwork. needs to be done Thursday with keys ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2024 09:16 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:01 (sandra)<\/b>Booked for Monday 20th with keys <\/p>

21\/05\/2024 09:48 (sandra)<\/b>completed <\/p>

21\/05\/2024 09:59 (dean)<\/b>330.00<\/p>

21\/05\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 12:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

23\/05\/2024 10:29 (dean)<\/b>610.00<\/p>

23\/05\/2024 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60584","activity_ticket_id":"56746","ticket_reference":"HDT57831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to make good repairs work to the sliding doors ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/05\/24","activity_end":"2024-05-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69963","activity_notes":"to make good repairs work to the sliding doors piece of plasterboard is on top of the kitchen cabinets.needs to be replaced and redecorated Friday 9 - 10amwith tenant ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 12:40 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 12:40 (sandra)<\/b>awaiting access <\/p>

22\/05\/2024 14:17 (sandra)<\/b>Booked Friday morning <\/p>

22\/05\/2024 14:22 (sandra)<\/b>confirmed for Friday <\/p>

28\/05\/2024 14:50 (sandra)<\/b>returned Tuesday to complete <\/p>

29\/05\/2024 13:54 (dean)<\/b>190.00<\/p>

29\/05\/2024 22:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60585","activity_ticket_id":"56718","ticket_reference":"HDT57803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/24","activity_end":"2024-05-22 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69964","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:44 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:49 (sandra)<\/b>vacant property. Dean to take a look today<\/p>

22\/05\/2024 14:15 (alan)<\/b>Charge blinds and label charges for blindsReprogram remote for blinds test and leave working<\/p>

22\/05\/2024 16:11 (iain)<\/b>ITC'S.<\/p>

22\/05\/2024 16:11 (iain)<\/b>Property is furnished. Client to advise.<\/p>

23\/05\/2024 09:07 (michaelk)<\/b>C9mpleted heating system\/radiator inspection. 1hr labour 55<\/p>

28\/05\/2024 14:52 (sandra)<\/b>to return and silicone bath and shower in grey <\/p>

29\/05\/2024 16:47 (iain)<\/b>Mastic to shower tray.<\/p>

29\/05\/2024 21:51 (michael)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 10:02 (jane)<\/b>Kitchen door handles on order - 5 day lead-time <\/p>

12\/06\/2024 10:18 (travis)<\/b>New handles fitted to lower kitchen cupboard doors.<\/p>

12\/06\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/07\/2024 15:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2024 16:40 (sandra)<\/b>booked for Wednesday to take meter readings <\/p>

03\/07\/2024 08:28 (alan)<\/b>Take photos of all Meters and email to Office for flat 1<\/p>

04\/07\/2024 04:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60586","activity_ticket_id":"56747","ticket_reference":"HDT57832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/24","activity_end":"2024-05-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69965","activity_notes":"list of works Fire exit door: Adjust the bar, as it is catching on the floor and making the door difficult to close.Reattach a door stopper to the floor.Reattach a nosing panel: We had previously instructed to reattach all nosings.","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:24 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 10:02 (travis)<\/b>List of works,Stair nosing tread refitted,Overhaul of fire door to stop push bar bolt dragging on floor,Refixed door stop behind main door <\/p>

24\/05\/2024 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60587","activity_ticket_id":"56748","ticket_reference":"HDT57833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/24","activity_end":"2024-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69966","activity_notes":"Inter-tenancy checksand redecoration ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:38 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:39 (sandra)<\/b>booked for 30th May <\/p>

29\/05\/2024 10:54 (sandra)<\/b>vacant today Lilian wants this one done first <\/p>

30\/05\/2024 20:21 (michaelk)<\/b>Attended site to run the heating system up to temperature and test. Checked all underfloor controls and circuits for correct operation. 2hrs labour 105<\/p>

31\/05\/2024 16:14 (iain)<\/b>ITC'S.<\/p>

31\/05\/2024 16:14 (iain)<\/b>Freezer door on order.<\/p>

03\/06\/2024 11:12 (jane)<\/b>Freezer door on order - 5 day lead-time <\/p>

05\/06\/2024 10:36 (sandra)<\/b>Iain has confirmed bathroom window is working and stays up <\/p>

06\/06\/2024 17:06 (iain)<\/b>ITC'S. Freezer door.<\/p>

06\/06\/2024 21:24 (michaelk)<\/b>Completed new grohe shower installation. 4hrs labour plus parts, total 604.99 ex vat.<\/p>

07\/06\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 16:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 16:08 (sandra)<\/b>emailed for appointment from Brian for Bathroom window that doesnt stay up <\/p>

11\/06\/2024 14:36 (jane)<\/b>Requested access for Monday 17th June to attend to the bathroom window <\/p>

13\/06\/2024 08:49 (jane)<\/b>Attending to window on Monday 17th June at 2pm - access via tenant <\/p>

17\/06\/2024 16:02 (jane)<\/b>Window need re-programming in, Twenty Twenty to advise of a date <\/p>

21\/06\/2024 09:43 (sandra)<\/b>Access requested for Monday for Twentytwenty 24th<\/p>

25\/06\/2024 12:49 (sandra)<\/b>quote sent to repair window sent <\/p>

25\/06\/2024 12:50 (sandra)<\/b>Quote received from Twentytwenty <\/p>

26\/06\/2024 09:18 (jane)<\/b>TwentyTwenty looked at the bathroom external window, if the window is only opened around 100mm it drops back down, but if it is opened around 200mm it will stay open, there are restrictors on the window at the moment that stop the window opening to 200mm.We could remove the existing restrictors and fit new restrictors to allow the window to open to 200mmAlternatively 2 men will need to remove the secondary glazing, blind, mirror and towel rail to allow access and then the staff beads, parting beads and sash to allow additional weight to be added and then everything will need to be refitted and made good.If your would like a quote for this option, please advise - Email Sent<\/b><\/p>

26\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60588","activity_ticket_id":"56748","ticket_reference":"HDT57833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"31\/05\/24","activity_end":"2024-05-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69967","activity_notes":"Inter-tenancy checksand redecoration booked for 30th May to redecorate ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2024 14:38 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:39 (sandra)<\/b>booked for 30th May <\/p>

29\/05\/2024 10:54 (sandra)<\/b>vacant today Lilian wants this one done first <\/p>

30\/05\/2024 20:21 (michaelk)<\/b>Attended site to run the heating system up to temperature and test. Checked all underfloor controls and circuits for correct operation. 2hrs labour 105<\/p>

31\/05\/2024 16:14 (iain)<\/b>ITC'S.<\/p>

31\/05\/2024 16:14 (iain)<\/b>Freezer door on order.<\/p>

03\/06\/2024 11:12 (jane)<\/b>Freezer door on order - 5 day lead-time <\/p>

05\/06\/2024 10:36 (sandra)<\/b>Iain has confirmed bathroom window is working and stays up <\/p>

06\/06\/2024 17:06 (iain)<\/b>ITC'S. Freezer door.<\/p>

06\/06\/2024 21:24 (michaelk)<\/b>Completed new grohe shower installation. 4hrs labour plus parts, total 604.99 ex vat.<\/p>

07\/06\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 16:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 16:08 (sandra)<\/b>emailed for appointment from Brian for Bathroom window that doesnt stay up <\/p>

11\/06\/2024 14:36 (jane)<\/b>Requested access for Monday 17th June to attend to the bathroom window <\/p>

13\/06\/2024 08:49 (jane)<\/b>Attending to window on Monday 17th June at 2pm - access via tenant <\/p>

17\/06\/2024 16:02 (jane)<\/b>Window need re-programming in, Twenty Twenty to advise of a date <\/p>

21\/06\/2024 09:43 (sandra)<\/b>Access requested for Monday for Twentytwenty 24th<\/p>

25\/06\/2024 12:49 (sandra)<\/b>quote sent to repair window sent <\/p>

25\/06\/2024 12:50 (sandra)<\/b>Quote received from Twentytwenty <\/p>

26\/06\/2024 09:18 (jane)<\/b>TwentyTwenty looked at the bathroom external window, if the window is only opened around 100mm it drops back down, but if it is opened around 200mm it will stay open, there are restrictors on the window at the moment that stop the window opening to 200mm.We could remove the existing restrictors and fit new restrictors to allow the window to open to 200mmAlternatively 2 men will need to remove the secondary glazing, blind, mirror and towel rail to allow access and then the staff beads, parting beads and sash to allow additional weight to be added and then everything will need to be refitted and made good.If your would like a quote for this option, please advise - Email Sent<\/b><\/p>

26\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60589","activity_ticket_id":"56749","ticket_reference":"HDT57834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/05\/24","activity_end":"2024-05-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69968","activity_notes":"Inter-tenancy checksPlease inform Iain to send me pictures of Gas & Electric meter readings tomorrow?- to replace shower door rubber. -to remove yellow stain corner of shower tray-cooker hood - to reseal check on 1x window in the living room not staying upNEW TENANT MOVES IN ON 14TH ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:41 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:42 (sandra)<\/b>booked for 3rd June <\/p>

29\/05\/2024 09:15 (sandra)<\/b>vacant from today 29th<\/p>

30\/05\/2024 20:22 (michaelk)<\/b>Attended site to check the heat8ng system and radiators for correct operation. 1hr labour 55<\/p>

31\/05\/2024 16:19 (iain)<\/b>ITC'S, meter readings.<\/p>

06\/06\/2024 12:18 (sandra)<\/b>windows all repaired and staying up <\/p>

06\/06\/2024 13:05 (jane)<\/b>Window has been repaired <\/p>

06\/06\/2024 17:09 (iain)<\/b>ITC'S<\/p>

06\/06\/2024 17:10 (iain)<\/b>ITC'S.<\/p>

07\/06\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2024 16:29 (jane)<\/b>Checked windows and adjusted window balances - 4No in total <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60590","activity_ticket_id":"56749","ticket_reference":"HDT57834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/06\/24","activity_end":"2024-06-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69969","activity_notes":"Dean to redecorate NEW TENANT MOVES IN ON 14TH ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2024 14:41 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:42 (sandra)<\/b>booked for 3rd June <\/p>

29\/05\/2024 09:15 (sandra)<\/b>vacant from today 29th<\/p>

30\/05\/2024 20:22 (michaelk)<\/b>Attended site to check the heat8ng system and radiators for correct operation. 1hr labour 55<\/p>

31\/05\/2024 16:19 (iain)<\/b>ITC'S, meter readings.<\/p>

06\/06\/2024 12:18 (sandra)<\/b>windows all repaired and staying up <\/p>

06\/06\/2024 13:05 (jane)<\/b>Window has been repaired <\/p>

06\/06\/2024 17:09 (iain)<\/b>ITC'S<\/p>

06\/06\/2024 17:10 (iain)<\/b>ITC'S.<\/p>

07\/06\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2024 16:29 (jane)<\/b>Checked windows and adjusted window balances - 4No in total <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60591","activity_ticket_id":"56750","ticket_reference":"HDT57835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/06\/24","activity_end":"2024-06-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69970","activity_notes":"Inter-tenancy checksredecoration heating servicealarm checks ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:43 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:49 (sandra)<\/b>booked for 10th June <\/p>

06\/06\/2024 14:07 (sandra)<\/b>Dean to attend to quote for redecs<\/p>

10\/06\/2024 11:59 (alan)<\/b>Replace 2 out of date smoke alarms <\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60592","activity_ticket_id":"56750","ticket_reference":"HDT57835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/06\/24","activity_end":"2024-06-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69971","activity_notes":"Inter-tenancy checksredecoration heating servicealarm checks ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2024 14:43 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:49 (sandra)<\/b>booked for 10th June <\/p>

06\/06\/2024 14:07 (sandra)<\/b>Dean to attend to quote for redecs<\/p>

10\/06\/2024 11:59 (alan)<\/b>Replace 2 out of date smoke alarms <\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60593","activity_ticket_id":"56751","ticket_reference":"HDT57836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/24","activity_end":"2024-06-10 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69972","activity_notes":"Electrical boilers and controls ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:46 (sandra)<\/b>booked for 10th June <\/p>

11\/06\/2024 06:45 (michaelk)<\/b>Attended site to carry out electrical heating inspection. The system was found to be working correctly, however one of the living room radiators was found with corrosion. Will forward a cost to replace this radiator. 2hrs labour 105<\/p>

11\/06\/2024 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60594","activity_ticket_id":"56750","ticket_reference":"HDT57835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/24","activity_end":"2024-06-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69973","activity_notes":"boilers and rad checkalarm checks - certificate attached ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2024 14:43 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:49 (sandra)<\/b>booked for 10th June <\/p>

06\/06\/2024 14:07 (sandra)<\/b>Dean to attend to quote for redecs<\/p>

10\/06\/2024 11:59 (alan)<\/b>Replace 2 out of date smoke alarms <\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60595","activity_ticket_id":"56749","ticket_reference":"HDT57834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/24","activity_end":"2024-05-30 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69974","activity_notes":"Inter-tenancy checksboiler checks and rad checks this is now vacant ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:41 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:42 (sandra)<\/b>booked for 3rd June <\/p>

29\/05\/2024 09:15 (sandra)<\/b>vacant from today 29th<\/p>

30\/05\/2024 20:22 (michaelk)<\/b>Attended site to check the heat8ng system and radiators for correct operation. 1hr labour 55<\/p>

31\/05\/2024 16:19 (iain)<\/b>ITC'S, meter readings.<\/p>

06\/06\/2024 12:18 (sandra)<\/b>windows all repaired and staying up <\/p>

06\/06\/2024 13:05 (jane)<\/b>Window has been repaired <\/p>

06\/06\/2024 17:09 (iain)<\/b>ITC'S<\/p>

06\/06\/2024 17:10 (iain)<\/b>ITC'S.<\/p>

07\/06\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2024 16:29 (jane)<\/b>Checked windows and adjusted window balances - 4No in total <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60596","activity_ticket_id":"56748","ticket_reference":"HDT57833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/24","activity_end":"2024-05-30 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69975","activity_notes":"boiler and rad checks ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:38 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:39 (sandra)<\/b>booked for 30th May <\/p>

29\/05\/2024 10:54 (sandra)<\/b>vacant today Lilian wants this one done first <\/p>

30\/05\/2024 20:21 (michaelk)<\/b>Attended site to run the heating system up to temperature and test. Checked all underfloor controls and circuits for correct operation. 2hrs labour 105<\/p>

31\/05\/2024 16:14 (iain)<\/b>ITC'S.<\/p>

31\/05\/2024 16:14 (iain)<\/b>Freezer door on order.<\/p>

03\/06\/2024 11:12 (jane)<\/b>Freezer door on order - 5 day lead-time <\/p>

05\/06\/2024 10:36 (sandra)<\/b>Iain has confirmed bathroom window is working and stays up <\/p>

06\/06\/2024 17:06 (iain)<\/b>ITC'S. Freezer door.<\/p>

06\/06\/2024 21:24 (michaelk)<\/b>Completed new grohe shower installation. 4hrs labour plus parts, total 604.99 ex vat.<\/p>

07\/06\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 16:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 16:08 (sandra)<\/b>emailed for appointment from Brian for Bathroom window that doesnt stay up <\/p>

11\/06\/2024 14:36 (jane)<\/b>Requested access for Monday 17th June to attend to the bathroom window <\/p>

13\/06\/2024 08:49 (jane)<\/b>Attending to window on Monday 17th June at 2pm - access via tenant <\/p>

17\/06\/2024 16:02 (jane)<\/b>Window need re-programming in, Twenty Twenty to advise of a date <\/p>

21\/06\/2024 09:43 (sandra)<\/b>Access requested for Monday for Twentytwenty 24th<\/p>

25\/06\/2024 12:49 (sandra)<\/b>quote sent to repair window sent <\/p>

25\/06\/2024 12:50 (sandra)<\/b>Quote received from Twentytwenty <\/p>

26\/06\/2024 09:18 (jane)<\/b>TwentyTwenty looked at the bathroom external window, if the window is only opened around 100mm it drops back down, but if it is opened around 200mm it will stay open, there are restrictors on the window at the moment that stop the window opening to 200mm.We could remove the existing restrictors and fit new restrictors to allow the window to open to 200mmAlternatively 2 men will need to remove the secondary glazing, blind, mirror and towel rail to allow access and then the staff beads, parting beads and sash to allow additional weight to be added and then everything will need to be refitted and made good.If your would like a quote for this option, please advise - Email Sent<\/b><\/p>

26\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60597","activity_ticket_id":"56752","ticket_reference":"HDT57837","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak on communal wall","ticket_address_1":"126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"126 Long Acre ","cs_id":"504","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"504","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/05\/24","activity_end":"2024-05-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69976","activity_notes":"leak on communal wallto meet Sue at 9.05 to look at internal leak Thursday ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 15:18 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 15:20 (sandra)<\/b>booked for 23rd May at 9.05 to meet Sue <\/p>

23\/05\/2024 16:31 (iain)<\/b>To inspect damp on wall 1st floor common parts. Client says they had magor leak from flat above a month ago. So could be that. Advised for it to be monitored before further investigation.<\/p>

23\/05\/2024 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60598","activity_ticket_id":"56753","ticket_reference":"HDT57838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/05\/24","activity_end":"2024-05-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69977","activity_notes":"leak ACCESS WITH TENANT AT 8AM FRIDAY TO 4.3 can you please arrange for an engineer to attend Flat 3.3 today.I think if's a blocked gutter.The tenant is around today to provide access.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 09:08 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 09:30 (roy)<\/b>Need access into 4.3.Only leaks when heavy rainfall. Possibly blocked outlet<\/p>

23\/05\/2024 10:04 (sandra)<\/b>waiting on access to Flat 4.3 to unblock the gutter <\/p>

23\/05\/2024 10:17 (sandra)<\/b>Access with tenant Friday morning at 8am <\/p>

24\/05\/2024 09:59 (roy)<\/b>Outlet completely blockedCleared all ok<\/p>

24\/05\/2024 10:11 (jane)<\/b>(Ticket Closed)<\/p>

24\/05\/2024 16:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/05\/2024 10:01 (sandra)<\/b>requested access for Friday 31st to fit roof tiles <\/p>

31\/05\/2024 10:05 (sandra)<\/b>Lilian arranging access for Monday at 8am <\/p>

03\/06\/2024 10:38 (travis)<\/b>Roof\/slate repairs.<\/p>

03\/06\/2024 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60599","activity_ticket_id":"56550","ticket_reference":"HDT57635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16218 - Replacement Shower Cubicle:","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/24","activity_end":"2024-05-23 07:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69978","activity_notes":"Replacement Shower Cubicle:","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 16:47 (sandra)<\/b>MK completed <\/p>

24\/05\/2024 14:31 (michaelk)<\/b>Attended site to 1st fix new shower pipework. 2hrs labour 105<\/p>

24\/05\/2024 14:33 (michaelk)<\/b>Attended site to 2nd fix shower mixer. 1hr labour plus materials, total 77.90 ex vat.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Shower cubicle.<\/p>

29\/05\/2024 14:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60600","activity_ticket_id":"56754","ticket_reference":"HDT57839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"measure up for a new cooker ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/24","activity_end":"2024-06-26 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69979","activity_notes":"measure up for a new cooker with photos - details access with keys ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2024 10:19 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60601","activity_ticket_id":"56755","ticket_reference":"HDT57840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair the wave switch on the bathroom mirror light ","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/24","activity_end":"2024-07-03 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69980","activity_notes":"repair the wave switch on the bathroom mirror light ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 10:23 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 16:48 (sandra)<\/b>on order <\/p>

24\/05\/2024 16:36 (sandra)<\/b>chased <\/p>

06\/06\/2024 12:16 (sandra)<\/b>Chased Alan for part and this is still waiting to be delivered <\/p>

02\/07\/2024 09:29 (sandra)<\/b>emailed for access for Wednesday 3rd.<\/p>

02\/07\/2024 10:47 (sandra)<\/b>Booked for PM on 3rd June <\/p>

04\/07\/2024 07:17 (alan)<\/b>Replace switching unit and PCB for mirror light and shaver <\/p>

04\/07\/2024 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60602","activity_ticket_id":"56756","ticket_reference":"HDT57841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Camera 27 is down","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/05\/24","activity_end":"2024-05-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69981","activity_notes":"Camera 27 is downarrange for Alan to meet Anthony to see if he can reboot the cctv camera today?","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 11:18 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 11:19 (sandra)<\/b>waiting on time from Claire for Anthony to meet Alan <\/p>

23\/05\/2024 13:59 (alan)<\/b>Meet with Antony unable to access where CCTV camera is supplied from, due to no one on site at 48 Gerrard street having key for electrical cupboard Antony has arranged with tenant for us both to return 3.30 Friday <\/p>

23\/05\/2024 14:12 (jane)<\/b>Meet with Anthony unable to access where CCTV camera is supplied from, due to no one on site at 48 Gerrard street having key for electrical cupboard Anthony has arranged with tenant for us both to return at 3.30pm Friday - Email Sent<\/b><\/p>

31\/05\/2024 06:43 (alan)<\/b>Reboot power to CCTV camera <\/p>

31\/05\/2024 11:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60603","activity_ticket_id":"56757","ticket_reference":"HDT57842","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Entrance door and handle are broken.","ticket_address_1":"Ocean Monster","ticket_address_2":"77-79 Charring Cross Road ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0BJ","cs_address_1":"Ocean Monster","cs_id":"2983","cs_address_2":"77-79 Charring Cross Road ","cs_town":"London ","cs_postcode":"WC2H 0BJ","ticket_client_site":"2983","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/24","activity_end":"2024-05-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69982","activity_notes":"Entrance door and handle are broken.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 11:45 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 14:43 (travis)<\/b>Attended above property and found the brass handle (4 foot long) to be stripped of thread so the machine bolts can't be reattached.This would require trapping and using a larger lock bolt or soldering into place I would now recommend 20\/20 doors and windows to attended who carry out this sort of repair.<\/p>

23\/05\/2024 15:34 (sandra)<\/b>emailed 2020 with pictures to see if they can attend to repair<\/p>

03\/06\/2024 12:16 (sandra)<\/b>waiting for atendance date<\/p>

06\/06\/2024 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60604","activity_ticket_id":"56717","ticket_reference":"HDT57802","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak coming from the roof and guttering coming away ","ticket_address_1":"5 Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"5 Langley Street ","cs_id":"2820","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"2820","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/05\/24","activity_end":"2024-05-23 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69983","activity_notes":"leak coming from the roof and guttering coming away ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:21 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 16:01 (roy)<\/b>Lots of rubbish in guttering.Cleared and refixed guttering. There is roof repairs to do and broken slates to replace but unfortunately has been raining constantly.NTR when dry<\/p>

23\/05\/2024 16:31 (iain)<\/b>To clear gutters.<\/p>

23\/05\/2024 16:42 (jane)<\/b>(Ticket Closed)<\/p>

23\/05\/2024 20:52 (roy)<\/b>Cleared 2nd part of guttering where linked to other part but needed 2nd man to foot lader, with iain.Repairs on roof<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60605","activity_ticket_id":"56758","ticket_reference":"HDT57843","ticket_client":"2150","client_name":"Strettons","ticket_title":"turn the heating off ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/24","activity_end":"2024-05-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69984","activity_notes":"turn the heating off Friday","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 14:08 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 14:08 (sandra)<\/b>booked for Monday <\/p>

23\/05\/2024 16:02 (sandra)<\/b>rescheduled for Friday <\/p>

24\/05\/2024 14:38 (michaelk)<\/b>Attended site to shut down the heat8ng system for summer. Found the burner locked out, with no oil in the tank. 2hrs labour 105<\/p>

24\/05\/2024 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60606","activity_ticket_id":"56759","ticket_reference":"HDT57844","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"bolt on floor needs rectifying it has been placed by the post box in the common parts ","ticket_address_1":"94 New Cavendish Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1W 6XL","cs_address_1":"94 New Cavendish Street ","cs_id":"1927","cs_address_2":"","cs_town":"London ","cs_postcode":"W1W 6XL","ticket_client_site":"1927","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/24","activity_end":"2024-05-24 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69985","activity_notes":"bolt on floor needs rectifying it has been placed by the post box in the common parts keys from office ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 14:44 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 11:21 (travis)<\/b>Auto door stop refitted to main entrance door.<\/p>

24\/05\/2024 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60607","activity_ticket_id":"56757","ticket_reference":"HDT57842","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Entrance door and handle are broken.","ticket_address_1":"Ocean Monster","ticket_address_2":"77-79 Charring Cross Road ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0BJ","cs_address_1":"Ocean Monster","cs_id":"2983","cs_address_2":"77-79 Charring Cross Road ","cs_town":"London ","cs_postcode":"WC2H 0BJ","ticket_client_site":"2983","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"06\/06\/24","activity_end":"2024-06-06 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69986","activity_notes":"Entrance door and handle are broken.","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2024 11:45 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 14:43 (travis)<\/b>Attended above property and found the brass handle (4 foot long) to be stripped of thread so the machine bolts can't be reattached.This would require trapping and using a larger lock bolt or soldering into place I would now recommend 20\/20 doors and windows to attended who carry out this sort of repair.<\/p>

23\/05\/2024 15:34 (sandra)<\/b>emailed 2020 with pictures to see if they can attend to repair<\/p>

03\/06\/2024 12:16 (sandra)<\/b>waiting for atendance date<\/p>

06\/06\/2024 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60608","activity_ticket_id":"56760","ticket_reference":"HDT57845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/24","activity_end":"2024-05-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69987","activity_notes":"Gas compliance testing with PATscheduled for Tuesday at 8am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 15:45 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 16:01 (sandra)<\/b>booked for Friday 24th <\/p>

24\/05\/2024 09:08 (sandra)<\/b>The tenant request for next Tuesday 8am. <\/p>

29\/05\/2024 07:46 (michaelk)<\/b>Completed full compliance 185<\/p>

29\/05\/2024 10:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60609","activity_ticket_id":"56761","ticket_reference":"HDT57846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof door needs to be made safe ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/05\/24","activity_end":"2024-05-23 18:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69988","activity_notes":"roof door needs to be made safe can you board and make secure tonight needs pictures to quote for replacement ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 16:55 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 20:53 (roy)<\/b>Door ok but frame is rotten and threshold Secured door as requested <\/p>

24\/05\/2024 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60610","activity_ticket_id":"56762","ticket_reference":"HDT57847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door is not closing properly ","ticket_address_1":"31 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"31 Catherine Street","cs_id":"642","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"642","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/24","activity_end":"2024-05-24 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69989","activity_notes":"main door is not closing properly ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 09:06 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 14:06 (travis)<\/b>Overhaul of main front door,<\/p>

24\/05\/2024 14:06 (travis)<\/b>Overhaul of main front door,<\/p>

24\/05\/2024 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60611","activity_ticket_id":"56763","ticket_reference":"HDT57848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is showing fault ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/24","activity_end":"2024-05-28 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69990","activity_notes":"boiler is showing fault ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 09:11 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 14:37 (michaelk)<\/b>Attended site to collect fan detail so that I can replace the item. Will collect asap. 1hr labour 55<\/p>

29\/05\/2024 07:52 (michaelk)<\/b>Collected replacement fan from suppliers and attended site to carry out work. Installed new fan, tested and left in full working order. 3hrs labour plus parts, total 334.81 ex vat.<\/p>

29\/05\/2024 10:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60612","activity_ticket_id":"56764","ticket_reference":"HDT57849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/24","activity_end":"2024-05-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69991","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 09:14 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 09:21 (sandra)<\/b>booked for Wednesday 28th <\/p>

30\/05\/2024 07:52 (alan)<\/b>Electrical inspection <\/p>

30\/05\/2024 10:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60613","activity_ticket_id":"56765","ticket_reference":"HDT57850","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16250 - New lights and switches in basement areas ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/24","activity_end":"2024-06-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69992","activity_notes":"New lights and switches in basement area ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 09:29 (sandra)<\/b>sent to AM to order parts <\/p>

06\/06\/2024 12:12 (sandra)<\/b>booked for Wednesday 12th to be done over 2 half days <\/p>

13\/06\/2024 14:08 (alan)<\/b>Quoted works <\/p>

13\/06\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60614","activity_ticket_id":"56766","ticket_reference":"HDT57851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (May)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/05\/24","activity_end":"2024-05-27 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69993","activity_notes":"Landlord Meter Reads (May)","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 09:54 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 16:52 (alan)<\/b>Meter readings <\/p>

29\/05\/2024 16:53 (alan)<\/b>Meter readings <\/p>

30\/05\/2024 11:33 (alan)<\/b>Meter readings <\/p>

30\/05\/2024 19:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60615","activity_ticket_id":"56634","ticket_reference":"HDT57719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tumble dryer does not heat up ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/05\/24","activity_end":"2024-05-29 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69994","activity_notes":"tumble dryer does not heat up ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2024 11:53 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 11:53 (sandra)<\/b>waiting on appointment <\/p>

14\/05\/2024 14:42 (sandra)<\/b>booked for 22nd May 10 - 2pm awaiting confirmation of access <\/p>

16\/05\/2024 16:17 (sandra)<\/b>confirmed 22nd Wednesday with keys <\/p>

22\/05\/2024 15:33 (roy)<\/b>Access for Repair Aid<\/p>

23\/05\/2024 10:56 (sandra)<\/b>waiting on update <\/p>

23\/05\/2024 13:42 (jane)<\/b>(Ticket Closed)<\/p>

24\/05\/2024 10:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/05\/2024 10:56 (sandra)<\/b>washer\/dryer still not drying RA to reattend. Waiting for appointment <\/p>

24\/05\/2024 14:09 (sandra)<\/b>Wed, 29th of May between 10a and 2pm<\/p>

24\/05\/2024 14:11 (sandra)<\/b>waiting on confirmation of access <\/p>

28\/05\/2024 10:42 (sandra)<\/b>with keys <\/p>

29\/05\/2024 09:04 (sandra)<\/b>tenant now at home for access <\/p>

30\/05\/2024 16:37 (sandra)<\/b>quote to repair\/replace been sent <\/p>

04\/06\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60616","activity_ticket_id":"56693","ticket_reference":"HDT57778","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16244 - To redecorate damaged walls to the communal toilets ","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/05\/24","activity_end":"2024-05-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69995","activity_notes":"To redecorate damaged walls to the communal toilets ","activity_timesheet":"2","ticket_notes_combined":"

17\/05\/2024 12:10 (sandra)<\/b>sent to Dean and provisionally booked for 28th <\/p>

29\/05\/2024 13:53 (dean)<\/b>440.00<\/p>

29\/05\/2024 13:54 (dean)<\/b>440.00<\/p>

29\/05\/2024 14:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60617","activity_ticket_id":"56767","ticket_reference":"HDT57852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/24","activity_end":"2024-05-24 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69996","activity_notes":"2pm with keys today list of works the blind which was looked at a while ago still has the same issues and keeps breaking. (take measurements for replacement)The doorknobs at the apartment are all loose and keep falling off. The bathroom sink keeps getting clogged and often cant be used to even wash hands (water remains in the sink). ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 11:57 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 11:58 (sandra)<\/b>waiting on access <\/p>

24\/05\/2024 12:58 (sandra)<\/b>2pm today with keys <\/p>

24\/05\/2024 15:50 (travis)<\/b>List of works,Tested all blinds in property,found large blind in living room area to be slightly tight to pull,oiled up running gear and tested.Removal of bathroom basin and shower traps, copious hair removed from both,cleaned and replaced,Refitted all handles on doors locking in with extra tight grub screws .<\/p>

24\/05\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60618","activity_ticket_id":"56768","ticket_reference":"HDT57853","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower mixer is not working ","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/05\/24","activity_end":"2024-05-24 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69997","activity_notes":"shower mixer is not working tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 12:03 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 12:03 (sandra)<\/b>tenant home for access <\/p>

24\/05\/2024 14:35 (michaelk)<\/b>Attended callout, left operational, however I forward a quote to replace the shower cartridge and expansion vessel. The vessel has a damaged shraeder valve. 2hrs labour 105<\/p>

24\/05\/2024 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60619","activity_ticket_id":"56769","ticket_reference":"HDT57854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16252 - replacement integrated dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/05\/24","activity_end":"2024-05-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69998","activity_notes":"replacement integrated dishwasher tenant at home ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 10:58 (sandra)<\/b>delivered Friday 31st 10 - 2pm <\/p>

31\/05\/2024 14:28 (sandra)<\/b>Rescheduled for Tuesday 4th 10 - 2pm <\/p>

31\/05\/2024 15:46 (travis)<\/b>Removal of dish washer.<\/p>

31\/05\/2024 16:17 (iain)<\/b>Replacement dishwasher.<\/p>

04\/06\/2024 15:05 (alan)<\/b>Help Travis carry dishwasher to top floor flat <\/p>

04\/06\/2024 15:35 (travis)<\/b>Replacement of integrated dishwasher.<\/p>

04\/06\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60620","activity_ticket_id":"56550","ticket_reference":"HDT57635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16218 - Replacement Shower Cubicle:","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/05\/24","activity_end":"2024-05-24 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"69999","activity_notes":"Replacement Shower Cubicle:","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 16:47 (sandra)<\/b>MK completed <\/p>

24\/05\/2024 14:31 (michaelk)<\/b>Attended site to 1st fix new shower pipework. 2hrs labour 105<\/p>

24\/05\/2024 14:33 (michaelk)<\/b>Attended site to 2nd fix shower mixer. 1hr labour plus materials, total 77.90 ex vat.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Shower cubicle.<\/p>

29\/05\/2024 14:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60621","activity_ticket_id":"56770","ticket_reference":"HDT57855","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Urgent site sampling visit of water tank - For Wednesday 29th May ","ticket_address_1":"1 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"1 Mercer Walk ","cs_id":"2835","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2835","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/05\/24","activity_end":"2024-05-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70000","activity_notes":"Urgent site sampling visit of water tank - Wednesday 29th May ","activity_timesheet":null,"ticket_notes_combined":"

24\/05\/2024 13:52 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 13:53 (jane)<\/b>Attending on Wednesday 29th May <\/p>

29\/05\/2024 11:20 (sandra)<\/b>completed <\/p>

31\/05\/2024 15:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60622","activity_ticket_id":"56771","ticket_reference":"HDT57856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken push bar ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/24","activity_end":"2024-05-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70001","activity_notes":"broken push bar to fire escape ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 14:05 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 14:59 (travis)<\/b>Attended and adjusted push bar drop bolts to prevent dragging on the floor.Now opens and closes with ease <\/p>

24\/05\/2024 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60623","activity_ticket_id":"56772","ticket_reference":"HDT57857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 3 into flat 1 from the bathroom","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/05\/24","activity_end":"2024-05-24 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70002","activity_notes":"leak from Flat 3 into flat 1 from the bathroomkeys for Flat 1 tenant thinks the tap has been left on Flat 3 knock ","activity_timesheet":"2","ticket_notes_combined":"

24\/05\/2024 14:19 (System)<\/b>Ticket Created<\/p>

24\/05\/2024 14:56 (travis)<\/b>Attended and couldn't find any main problems after trying all services in bathroom above,Towels left on floor, possibly for mopping up after an overflowing basin(Human error).<\/p>

24\/05\/2024 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60624","activity_ticket_id":"56718","ticket_reference":"HDT57803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/05\/24","activity_end":"2024-05-29 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70003","activity_notes":"fresh silicone in grey around the bath and shower ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:44 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:49 (sandra)<\/b>vacant property. Dean to take a look today<\/p>

22\/05\/2024 14:15 (alan)<\/b>Charge blinds and label charges for blindsReprogram remote for blinds test and leave working<\/p>

22\/05\/2024 16:11 (iain)<\/b>ITC'S.<\/p>

22\/05\/2024 16:11 (iain)<\/b>Property is furnished. Client to advise.<\/p>

23\/05\/2024 09:07 (michaelk)<\/b>C9mpleted heating system\/radiator inspection. 1hr labour 55<\/p>

28\/05\/2024 14:52 (sandra)<\/b>to return and silicone bath and shower in grey <\/p>

29\/05\/2024 16:47 (iain)<\/b>Mastic to shower tray.<\/p>

29\/05\/2024 21:51 (michael)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 10:02 (jane)<\/b>Kitchen door handles on order - 5 day lead-time <\/p>

12\/06\/2024 10:18 (travis)<\/b>New handles fitted to lower kitchen cupboard doors.<\/p>

12\/06\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/07\/2024 15:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2024 16:40 (sandra)<\/b>booked for Wednesday to take meter readings <\/p>

03\/07\/2024 08:28 (alan)<\/b>Take photos of all Meters and email to Office for flat 1<\/p>

04\/07\/2024 04:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60625","activity_ticket_id":"56753","ticket_reference":"HDT57838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/24","activity_end":"2024-06-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70004","activity_notes":"leak to replace broken roof tiles 8am Monday knock for tenant ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2024 09:08 (System)<\/b>Ticket Created<\/p>

23\/05\/2024 09:30 (roy)<\/b>Need access into 4.3.Only leaks when heavy rainfall. Possibly blocked outlet<\/p>

23\/05\/2024 10:04 (sandra)<\/b>waiting on access to Flat 4.3 to unblock the gutter <\/p>

23\/05\/2024 10:17 (sandra)<\/b>Access with tenant Friday morning at 8am <\/p>

24\/05\/2024 09:59 (roy)<\/b>Outlet completely blockedCleared all ok<\/p>

24\/05\/2024 10:11 (jane)<\/b>(Ticket Closed)<\/p>

24\/05\/2024 16:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

28\/05\/2024 10:01 (sandra)<\/b>requested access for Friday 31st to fit roof tiles <\/p>

31\/05\/2024 10:05 (sandra)<\/b>Lilian arranging access for Monday at 8am <\/p>

03\/06\/2024 10:38 (travis)<\/b>Roof\/slate repairs.<\/p>

03\/06\/2024 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60626","activity_ticket_id":"56773","ticket_reference":"HDT57858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/05\/24","activity_end":"2024-05-27 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70005","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2024 17:24 (System)<\/b>Ticket Created<\/p>

27\/05\/2024 22:02 (roy)<\/b>Repressured and reset boiler.All ok<\/p>

29\/05\/2024 09:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60627","activity_ticket_id":"56774","ticket_reference":"HDT57859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 2a","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"1260","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1260","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/05\/24","activity_end":"2024-05-27 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70006","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2024 17:29 (System)<\/b>Ticket Created<\/p>

27\/05\/2024 22:01 (roy)<\/b>Reset boiler but made a weird banging noise when it fired up.All working but may need further attention <\/p>

29\/05\/2024 09:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60628","activity_ticket_id":"56775","ticket_reference":"HDT57860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through ceiling into main entrance lobby:","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/05\/24","activity_end":"2024-05-27 20:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70007","activity_notes":"Leak coming through ceiling into main entrance lobby:","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2024 20:06 (System)<\/b>Ticket Created<\/p>

27\/05\/2024 22:06 (roy)<\/b>Leak.On arrival found washing full of water with no clothes inside.Note on machine, do not open.Drained machine and shut down machine.Not sure why full of water. NTR<\/p>

29\/05\/2024 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60629","activity_ticket_id":"56776","ticket_reference":"HDT57861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"on going gas boiler issues ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/24","activity_end":"2024-05-28 14:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70008","activity_notes":"on going gas boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

28\/05\/2024 10:22 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 09:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60630","activity_ticket_id":"56777","ticket_reference":"HDT57862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"crack sink and leak ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/24","activity_end":"2024-05-28 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70009","activity_notes":"crack sink and leak tenant home all day ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 10:38 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 07:57 (michaelk)<\/b>Attended site to investigate leaking sink. Found the sink damage to be beyond repair and have spoken to lilian, as this sink is under counter mounted. This means the work top will need to be removed for a replacement sink to be installed. Lilian is going to speak to the refurbishment contractors to source a replacement bowl.1hr labour 55<\/p>

29\/05\/2024 10:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60631","activity_ticket_id":"56634","ticket_reference":"HDT57719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tumble dryer does not heat up ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/05\/24","activity_end":"2024-05-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70010","activity_notes":"keys for repair aid 10 - 2pm Wednesday ","activity_timesheet":null,"ticket_notes_combined":"

13\/05\/2024 11:53 (System)<\/b>Ticket Created<\/p>

13\/05\/2024 11:53 (sandra)<\/b>waiting on appointment <\/p>

14\/05\/2024 14:42 (sandra)<\/b>booked for 22nd May 10 - 2pm awaiting confirmation of access <\/p>

16\/05\/2024 16:17 (sandra)<\/b>confirmed 22nd Wednesday with keys <\/p>

22\/05\/2024 15:33 (roy)<\/b>Access for Repair Aid<\/p>

23\/05\/2024 10:56 (sandra)<\/b>waiting on update <\/p>

23\/05\/2024 13:42 (jane)<\/b>(Ticket Closed)<\/p>

24\/05\/2024 10:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/05\/2024 10:56 (sandra)<\/b>washer\/dryer still not drying RA to reattend. Waiting for appointment <\/p>

24\/05\/2024 14:09 (sandra)<\/b>Wed, 29th of May between 10a and 2pm<\/p>

24\/05\/2024 14:11 (sandra)<\/b>waiting on confirmation of access <\/p>

28\/05\/2024 10:42 (sandra)<\/b>with keys <\/p>

29\/05\/2024 09:04 (sandra)<\/b>tenant now at home for access <\/p>

30\/05\/2024 16:37 (sandra)<\/b>quote to repair\/replace been sent <\/p>

04\/06\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60632","activity_ticket_id":"56778","ticket_reference":"HDT57863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16256 - replacement hob and oven ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/24","activity_end":"2024-06-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70011","activity_notes":"with Alan - with keys 5th June replacement hob and oven ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 16:31 (sandra)<\/b>booked for Wednesday 5th June <\/p>

29\/05\/2024 09:02 (sandra)<\/b>access with keys <\/p>

05\/06\/2024 14:37 (alan)<\/b>Quoted works <\/p>

05\/06\/2024 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60633","activity_ticket_id":"56779","ticket_reference":"HDT57864","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16254 - To replace lights to roof plant area ","ticket_address_1":"5 Dryden Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"5 Dryden Street ","cs_id":"2948","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2948","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/24","activity_end":"2024-06-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70012","activity_notes":"To replace lights to roof plant area ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 15:44 (sandra)<\/b>booked for Tuesday <\/p>

06\/06\/2024 04:53 (alan)<\/b>Quoted works <\/p>

06\/06\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60634","activity_ticket_id":"56780","ticket_reference":"HDT57865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT57860 Follow-Up - washing machine is faulty ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/05\/24","activity_end":"2024-05-28 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70013","activity_notes":"HDT57860 Follow-Up - washing machine is faulty ","activity_timesheet":null,"ticket_notes_combined":"

28\/05\/2024 11:05 (System)<\/b>Ticket Created<\/p>

28\/05\/2024 11:06 (sandra)<\/b>waiting on appointment <\/p>

28\/05\/2024 15:34 (sandra)<\/b>booked for Wednesday 5th awaiting confirmation of access <\/p>

31\/05\/2024 09:35 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60635","activity_ticket_id":"56778","ticket_reference":"HDT57863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16256 - replacement hob and oven ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/24","activity_end":"2024-06-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70014","activity_notes":"with Alan 5th June replacement hob and oven ","activity_timesheet":null,"ticket_notes_combined":"

28\/05\/2024 16:31 (sandra)<\/b>booked for Wednesday 5th June <\/p>

29\/05\/2024 09:02 (sandra)<\/b>access with keys <\/p>

05\/06\/2024 14:37 (alan)<\/b>Quoted works <\/p>

05\/06\/2024 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60636","activity_ticket_id":"56781","ticket_reference":"HDT57866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen cabinet lights have stopped working ","ticket_address_1":"Flat 3","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"2485","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2485","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/24","activity_end":"2024-05-31 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70015","activity_notes":"kitchen cabinet lights have stopped working tenant for access Friday at 10am ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 12:45 (System)<\/b>Ticket Created<\/p>

28\/05\/2024 12:46 (sandra)<\/b>10 am Friday tenant for access <\/p>

31\/05\/2024 13:54 (alan)<\/b>Replace faulty light switch module to kitchen cupboard lights <\/p>

31\/05\/2024 14:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60637","activity_ticket_id":"56782","ticket_reference":"HDT57867","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"another loose bannister ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/24","activity_end":"2024-05-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70016","activity_notes":"another loose bannister picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 12:57 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 11:22 (sandra)<\/b>Wednesday PM <\/p>

29\/05\/2024 16:14 (travis)<\/b>Refixed handrail.<\/p>

29\/05\/2024 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60638","activity_ticket_id":"56783","ticket_reference":"HDT57868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16257 - redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/05\/24","activity_end":"2024-05-30 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70017","activity_notes":"redecoration CAN THIS BE DONE BEFORE FRIDAY AS NEW TENANT IS MOVING IN ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 12:58 (sandra)<\/b>New tenant moving in Friday <\/p>

31\/05\/2024 08:18 (dean)<\/b>890.00<\/p>

31\/05\/2024 11:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60639","activity_ticket_id":"56784","ticket_reference":"HDT57869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/24","activity_end":"2024-05-28 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70018","activity_notes":"list of works -the toilet cistern and toilet bowl are both loose and wobbly-Investigate a slow leak from the toilet.-to replace a worn out toilet seat. keys for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 14:12 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 08:04 (michaelk)<\/b>Attended site to investigate the report of the toilet being loose and leaking. No leak could be found, however I will forward a quote to remove the toilet and cistern replacing the seat, cistern kit, flexible pan connector, mains flexible and to seal and fix the pan and cistern. 1hr labour 55<\/p>

31\/05\/2024 16:14 (sandra)<\/b>close gone to quote <\/p>

03\/06\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60640","activity_ticket_id":"56785","ticket_reference":"HDT57870","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/24","activity_end":"2024-05-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70019","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2024 16:16 (travis)<\/b>Maintenance works.<\/p>

30\/05\/2024 15:51 (travis)<\/b>Maintenance works.<\/p>

30\/05\/2024 18:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60641","activity_ticket_id":"56786","ticket_reference":"HDT57871","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" fix light fitting. It has been replaced recently and it come off.","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/24","activity_end":"2024-05-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70020","activity_notes":"to fix light fitting. It has been replaced recently and it come off.Can this be done today please ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2024 09:00 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 11:23 (sandra)<\/b>Booked 29th PM<\/p>

29\/05\/2024 11:34 (alan)<\/b>Refix wall light in common parts <\/p>

29\/05\/2024 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60642","activity_ticket_id":"56700","ticket_reference":"HDT57785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16224 - Replacement tiles to bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"29\/05\/24","activity_end":"2024-05-29 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70021","activity_notes":"Replacement tiles to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2024 11:33 (michael)<\/b>(Ticket Closed)<\/p>

31\/05\/2024 16:19 (iain)<\/b>Mastic works.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60643","activity_ticket_id":"56700","ticket_reference":"HDT57785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16224 - Replacement tiles to bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"29\/05\/24","activity_end":"2024-05-29 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70022","activity_notes":"Replacement tiles to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2024 11:33 (michael)<\/b>(Ticket Closed)<\/p>

31\/05\/2024 16:19 (iain)<\/b>Mastic works.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60644","activity_ticket_id":"56787","ticket_reference":"HDT57872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light switch in hallway to flat not working ","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/24","activity_end":"2024-05-29 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70023","activity_notes":"light switch in hallway to flat not working ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2024 12:05 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 16:50 (alan)<\/b>Electrical inspection <\/p>

29\/05\/2024 16:50 (alan)<\/b>Electrical inspection <\/p>

29\/05\/2024 21:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60645","activity_ticket_id":"56788","ticket_reference":"HDT57873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issues ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/05\/24","activity_end":"2024-05-29 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70024","activity_notes":"electrical issues I returned yesterday from a trip away to find none of the plug sockets are working in the hallway or bedroom of the flat. I dont know if this is related to the works that were done on electrics in my flat last Wednesday. None of the switches on the fuse board have tripped. I tried turning them all off and on again and this did not fix the issue.today with keys for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2024 12:08 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 12:09 (sandra)<\/b>Please can someone come today to take a look at this? I will not be in so please use management keys.<\/p>

30\/05\/2024 07:53 (alan)<\/b>Called out to investigate sockets not working Replace faulty MCB Test and leave working<\/p>

30\/05\/2024 10:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60646","activity_ticket_id":"56789","ticket_reference":"HDT57874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16258 - replacement parts to toilet ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/24","activity_end":"2024-06-10 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70025","activity_notes":"replacement parts to toilet ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2024 14:20 (sandra)<\/b>sent to MK<\/p>

06\/06\/2024 09:58 (sandra)<\/b>booked for Monday <\/p>

11\/06\/2024 06:48 (michaelk)<\/b>Attended site to carry out quoted repair to the toilet.The work was completed and left in full working order.4hrs labour plus parts, total 297ex vat.<\/p>

11\/06\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60647","activity_ticket_id":"56550","ticket_reference":"HDT57635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16218 - Replacement Shower Cubicle:","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"29\/05\/24","activity_end":"2024-05-29 14:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70026","activity_notes":"Replacement Shower Cubicle:","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2024 16:47 (sandra)<\/b>MK completed <\/p>

24\/05\/2024 14:31 (michaelk)<\/b>Attended site to 1st fix new shower pipework. 2hrs labour 105<\/p>

24\/05\/2024 14:33 (michaelk)<\/b>Attended site to 2nd fix shower mixer. 1hr labour plus materials, total 77.90 ex vat.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Shower cubicle.<\/p>

29\/05\/2024 14:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60648","activity_ticket_id":"56790","ticket_reference":"HDT57875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked gully causing leak into Flat 6 and Flat 8","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/05\/24","activity_end":"2024-05-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70027","activity_notes":"blocked gully causing leak into Flat 6 and Flat 8access with tenant of Flat 10 at 10am Thursday ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2024 15:36 (System)<\/b>Ticket Created<\/p>

29\/05\/2024 15:37 (sandra)<\/b>access with tenant of Flat 10 at 10am on Thursday <\/p>

30\/05\/2024 16:54 (sandra)<\/b>completed <\/p>

31\/05\/2024 08:26 (roy)<\/b>Clean clear front and rear gullies<\/p>

31\/05\/2024 08:26 (roy)<\/b>Clean clear front and rear gullies<\/p>

31\/05\/2024 11:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60649","activity_ticket_id":"56791","ticket_reference":"HDT57876","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"broken tap in cleaners cupboard basement mercer walk.","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/24","activity_end":"2024-05-31 14:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70028","activity_notes":"broken tap in cleaners cupboard basement mercer walk.","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 09:27 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 20:20 (michaelk)<\/b>Attended site and collected replacement tap detail. Part will be collected and replaced. 1hr labour 55<\/p>

03\/06\/2024 07:32 (michaelk)<\/b>Fitted replacement bib tap. 1hr labour plus parts, total 69.20 ex vat.<\/p>

03\/06\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60650","activity_ticket_id":"56792","ticket_reference":"HDT57877","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"clearance ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/24","activity_end":"2024-05-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70029","activity_notes":"Friday clear the basement store in oby, and drop off to the vaults at 1-3 Fredrick's place, please report to Andre at reception on 8 Frederick's when you arrive in the city so he can provide access to the vaults and security for oby. Randall will send pictures later of what needs to go.This needs to be done for Friday as discussed.","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 09:29 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 13:02 (travis)<\/b>Moving items to the city.<\/p>

31\/05\/2024 16:18 (iain)<\/b>Clearance.<\/p>

03\/06\/2024 08:44 (travis)<\/b>Clearance.<\/p>

03\/06\/2024 12:45 (alan)<\/b>With Travis <\/p>

04\/06\/2024 06:55 (travis)<\/b>Returned and cleared heavy fire door <\/p>

04\/06\/2024 06:57 (alan)<\/b>Help Travis remove fire door from Mercers walk <\/p>

05\/06\/2024 11:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60651","activity_ticket_id":"56793","ticket_reference":"HDT57878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove table and 2 small items from common parts ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/24","activity_end":"2024-05-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70030","activity_notes":"remove table and 2 small items from common parts blocking the fire door ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 09:44 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 16:14 (travis)<\/b>Removal of items.<\/p>

30\/05\/2024 19:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60652","activity_ticket_id":"56794","ticket_reference":"HDT57879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement bottom freezer drawer ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/24","activity_end":"2024-05-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70031","activity_notes":"replacement bottom freezer drawer to take details of the lower freezer drawer so we can order the replacement.booked with tenant for about 2pm Friday ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 11:02 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 11:03 (sandra)<\/b>waiting on details of fridge\/freezer from tenant to order new drawer <\/p>

30\/05\/2024 15:00 (sandra)<\/b>booked with tenant for 2pm on Friday <\/p>

31\/05\/2024 13:03 (travis)<\/b>Taken details for new freezer drawer.<\/p>

05\/06\/2024 15:52 (sandra)<\/b>access asked for Friday 7th<\/p>

05\/06\/2024 16:05 (sandra)<\/b>After 2pm on Friday to fit freezer drawer<\/p>

07\/06\/2024 15:10 (travis)<\/b>Attended, delivered and fitted a replacement plastic drawer for the fridge freezer.<\/p>

07\/06\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60653","activity_ticket_id":"56795","ticket_reference":"HDT57880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 lamps in the common parts are out ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/05\/24","activity_end":"2024-05-30 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70032","activity_notes":"5 lamps in the common parts are out ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 13:14 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 14:05 (alan)<\/b>Replace 5 blown lamps in common parts <\/p>

30\/05\/2024 19:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60654","activity_ticket_id":"56796","ticket_reference":"HDT57881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1 lamp in the common parts out ","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/05\/24","activity_end":"2024-05-30 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70033","activity_notes":"1 lamp in the common parts out ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 13:14 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 14:06 (alan)<\/b>Replace blown lamps in common parts <\/p>

30\/05\/2024 19:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60655","activity_ticket_id":"56797","ticket_reference":"HDT57882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window outside Flat 10 bathroom needs temporary repair ","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/24","activity_end":"2024-05-31 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70034","activity_notes":"window outside Flat 10 bathroom needs temporary repair tenant at home ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 16:14 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 16:14 (sandra)<\/b>waiting on access <\/p>

31\/05\/2024 09:07 (sandra)<\/b>chased access <\/p>

31\/05\/2024 10:06 (sandra)<\/b>waiting on access to Flat 10 for this afternoon. Lilian to confirm <\/p>

31\/05\/2024 12:31 (sandra)<\/b>tenant at home this afternoon <\/p>

31\/05\/2024 15:40 (travis)<\/b>Prepare and sealed rotting bathroom window.<\/p>

31\/05\/2024 16:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60656","activity_ticket_id":"56798","ticket_reference":"HDT57883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all internal doors ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/24","activity_end":"2024-06-03 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70035","activity_notes":"check all internal doors and quote for all remedial works MONDAY WITH KEYS AND THE DOORS WILL BE LEFT OPEN ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 16:18 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 16:18 (sandra)<\/b>waiting on access <\/p>

31\/05\/2024 09:39 (sandra)<\/b>access being confirmed for Monday 3rd <\/p>

31\/05\/2024 09:45 (sandra)<\/b>Confirmed from 9am on Monday 3rd <\/p>

03\/06\/2024 12:47 (travis)<\/b>Attended and found ,Lower floor hallway has no closer,Lower floor bedroom has no closer,Kitchen has no closer or smoke seals,Upper floor bedroom has no closer or smoke seals.Both main doors meet legislation.<\/p>

03\/06\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60657","activity_ticket_id":"56799","ticket_reference":"HDT57884","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check on all internal doors ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/24","activity_end":"2024-06-03 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70036","activity_notes":"check on all internal doors and quote on all remedial works MONDAY FROM 9AM WITH KEYS AND DOORS WILL BE LEFT OPEN ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 16:19 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 16:19 (sandra)<\/b>waiting on access <\/p>

31\/05\/2024 09:39 (sandra)<\/b>access being confirmed for Monday <\/p>

31\/05\/2024 09:45 (sandra)<\/b>Confirmed from 9am on Monday 3rd <\/p>

03\/06\/2024 12:15 (travis)<\/b>Fire door inspection,Main door good,Left entrance door no closer,Kitchen no closer,Top floor room no closer,Bedrooms 1,2,3 locked no access.<\/p>

03\/06\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60658","activity_ticket_id":"56800","ticket_reference":"HDT57885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check on all internal doors","ticket_address_1":"Top Floor","ticket_address_2":"6 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"Top Floor","cs_id":"1044","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"1044","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/24","activity_end":"2024-06-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70037","activity_notes":"check on all internal doorsquote on all remedial works MONDAY FROM 9AM DOORS WILL BE LEFT OPEN ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 16:20 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 16:20 (sandra)<\/b>waiting on access <\/p>

31\/05\/2024 09:39 (sandra)<\/b>access being confirmed for monday <\/p>

31\/05\/2024 09:45 (sandra)<\/b>Confirmed from 9am on Monday 3rd <\/p>

03\/06\/2024 12:12 (travis)<\/b>Internal fire door inspection.Main door good,Bedroom to right,smoke seals and closer req,Kitchen door good,Shower entrance door leading off kitchen requires seals and closer.Upstairs bedrooms require new smoke seals.<\/p>

03\/06\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60659","activity_ticket_id":"56801","ticket_reference":"HDT57886","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MK\/SW\/16261 - Replacement controller ","ticket_address_1":"Flat 6","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70038","activity_notes":"Replacement controller Friday 7th June - afternoon Tenant will be home for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 16:52 (sandra)<\/b>sent to MK to order <\/p>

31\/05\/2024 15:27 (sandra)<\/b>provisionally booked for Friday 7th PM<\/p>

03\/06\/2024 11:00 (sandra)<\/b>Friday PM <\/p>

05\/06\/2024 08:52 (jane)<\/b>Friday 7th June - afternoon Tenant will be home for access <\/p>

10\/06\/2024 07:07 (michaelk)<\/b>Attended site to install, quoted wireless controller. Completed work and left in full working order. 3hrs labour plus parts, total 245 ex vat.<\/p>

10\/06\/2024 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60660","activity_ticket_id":"56700","ticket_reference":"HDT57785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16224 - Replacement tiles to bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"30\/05\/24","activity_end":"2024-05-30 19:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70039","activity_notes":"Replacement tiles to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2024 11:33 (michael)<\/b>(Ticket Closed)<\/p>

31\/05\/2024 16:19 (iain)<\/b>Mastic works.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60661","activity_ticket_id":"56700","ticket_reference":"HDT57785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16224 - Replacement tiles to bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"31\/05\/24","activity_end":"2024-05-31 19:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70040","activity_notes":"Replacement tiles to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2024 11:33 (michael)<\/b>(Ticket Closed)<\/p>

31\/05\/2024 16:19 (iain)<\/b>Mastic works.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60662","activity_ticket_id":"56700","ticket_reference":"HDT57785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16224 - Replacement tiles to bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"31\/05\/24","activity_end":"2024-05-31 19:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70041","activity_notes":"Replacement tiles to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2024 11:33 (michael)<\/b>(Ticket Closed)<\/p>

31\/05\/2024 16:19 (iain)<\/b>Mastic works.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60663","activity_ticket_id":"56700","ticket_reference":"HDT57785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16224 - Replacement tiles to bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/06\/24","activity_end":"2024-06-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70042","activity_notes":"Replacement tiles to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2024 11:33 (michael)<\/b>(Ticket Closed)<\/p>

31\/05\/2024 16:19 (iain)<\/b>Mastic works.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60664","activity_ticket_id":"56700","ticket_reference":"HDT57785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16224 - Replacement tiles to bathroom ","ticket_address_1":"Flat 3","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"900","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"900","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/06\/24","activity_end":"2024-06-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70043","activity_notes":"Mastic works.Replacement tiles to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 11:33 (michael)<\/b>(Ticket Closed)<\/p>

31\/05\/2024 16:19 (iain)<\/b>Mastic works.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60665","activity_ticket_id":"56792","ticket_reference":"HDT57877","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"clearance ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/05\/24","activity_end":"2024-05-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70044","activity_notes":"clear the basement store in oby, and drop off to the vaults at 1-3 Fredrick's place, please report to Andre at reception on 8 Frederick's when you arrive in the city so he can provide access to the vaults and security for oby. Randall will send pictures later of what needs to go.This needs to be done for Friday as discussed.","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 09:29 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 13:02 (travis)<\/b>Moving items to the city.<\/p>

31\/05\/2024 16:18 (iain)<\/b>Clearance.<\/p>

03\/06\/2024 08:44 (travis)<\/b>Clearance.<\/p>

03\/06\/2024 12:45 (alan)<\/b>With Travis <\/p>

04\/06\/2024 06:55 (travis)<\/b>Returned and cleared heavy fire door <\/p>

04\/06\/2024 06:57 (alan)<\/b>Help Travis remove fire door from Mercers walk <\/p>

05\/06\/2024 11:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60666","activity_ticket_id":"56802","ticket_reference":"HDT57887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant locked out:","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Shaftesbury Avenue","cs_id":"2984","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2984","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/05\/24","activity_end":"2024-05-31 08:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70045","activity_notes":"Tenant locked out:","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 08:53 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 08:56 (roy)<\/b>Tenant unable to access property. Had to call out locksmith to drill out lockLeft door secure by using bottom lock<\/p>

31\/05\/2024 11:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60667","activity_ticket_id":"56802","ticket_reference":"HDT57887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant locked out:","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"62 Shaftesbury Avenue","cs_id":"2984","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2984","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/05\/24","activity_end":"2024-05-31 08:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70046","activity_notes":"Tenant locked out:","activity_timesheet":null,"ticket_notes_combined":"

31\/05\/2024 08:53 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 08:56 (roy)<\/b>Tenant unable to access property. Had to call out locksmith to drill out lockLeft door secure by using bottom lock<\/p>

31\/05\/2024 11:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60668","activity_ticket_id":"56803","ticket_reference":"HDT57888","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - tenant is locked out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"60 Chandos Place","cs_id":"989","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"989","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/05\/24","activity_end":"2024-05-31 10:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70047","activity_notes":"tenant is locked out resident has tried both of their keys into the entrance door to the whole building - on ground floor - unable to access ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 09:19 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 10:19 (roy)<\/b>Removed lock and tried tenants keys.Got key from site office but that also did not work.Left lock off door to allow tenants to access property.NTR<\/p>

31\/05\/2024 11:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60669","activity_ticket_id":"56804","ticket_reference":"HDT57889","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16260 - Replacement parts to boiler ","ticket_address_1":"2nd\/3rd Floor Flat ","ticket_address_2":"5b Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"2nd\/3rd Floor Flat ","cs_id":"2895","cs_address_2":"5b Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"2895","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/24","activity_end":"2024-06-07 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70048","activity_notes":"Replacement parts to boiler Confirmed with keys for 6th June ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 15:24 (sandra)<\/b>provisionally booked for Thursday 6th<\/p>

31\/05\/2024 15:32 (sandra)<\/b>confirmed with keys <\/p>

18\/06\/2024 20:20 (michaelk)<\/b>Attended site to carry out boiler repairs as quoted. 3hrs labour plus parts, total 326 ex vat.<\/p>

19\/06\/2024 08:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60670","activity_ticket_id":"56805","ticket_reference":"HDT57890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16259 - Replacement freestanding washer\/dryer","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/06\/24","activity_end":"2024-06-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70049","activity_notes":"Replacement freestanding washer\/dryerrescheduled for Friday 14th 10 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:54 (sandra)<\/b>booked for Thursday 6th between 10 - 2pm awaiting access details <\/p>

05\/06\/2024 12:59 (sandra)<\/b>rescheduled with ao and client for Friday 14th Waiting on confirmation of access to remove old appliance before 10 am<\/p>

14\/06\/2024 16:00 (iain)<\/b>Replacement washer\/dryer.<\/p>

14\/06\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60671","activity_ticket_id":"56711","ticket_reference":"HDT57796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16241 - Replacement wooden venetian blind to bedroom ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/24","activity_end":"2024-06-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70050","activity_notes":"Confirmed access for 9am on Wednesday morning 5th June, tenant to provide access Replacement wooden venetian blind to bedroom ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 11:35 (sandra)<\/b>authorised to order blinds <\/p>

21\/05\/2024 10:08 (jane)<\/b>Blind on order - 1 week lead-time Two men required, as secondary glazing needs removing <\/p>

31\/05\/2024 10:52 (sandra)<\/b>provisionally booked for Wednesday 5th awaiting access confirmation <\/p>

03\/06\/2024 11:13 (sandra)<\/b>chased <\/p>

04\/06\/2024 11:09 (jane)<\/b>Confirmed access for 9am on Wednesday morning, tenant to provide access <\/p>

05\/06\/2024 11:43 (iain)<\/b>Replacement blind and blocked sink.<\/p>

05\/06\/2024 12:55 (roy)<\/b>Assisted Iain with blind but after fitting new we found the blind was faulty and one slat was broken<\/p>

05\/06\/2024 13:31 (jane)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 15:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 15:36 (sandra)<\/b>booked for Thursday 11th. Engineers must be on time 8 am. Tenant will give access <\/p>

11\/07\/2024 08:52 (travis)<\/b>Replacement of bedroom blind.<\/p>

11\/07\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60672","activity_ticket_id":"56806","ticket_reference":"HDT57891","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"toilet is leaking ","ticket_address_1":"Flat 5 Cambridge House ","ticket_address_2":"148 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 8JA","cs_address_1":"Flat 5 Cambridge House ","cs_id":"2985","cs_address_2":"148 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JA","ticket_client_site":"2985","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/24","activity_end":"2024-05-31 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70051","activity_notes":"toilet is leaking .Please ask them to buzz flat 5 from the silver intercom unit at the entrance door and Ill let them up to flat 5. 3 floors up ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 11:27 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 11:35 (sandra)<\/b>called Harry and waiting on access details <\/p>

31\/05\/2024 16:15 (sandra)<\/b>attended and replaced pan connector and ball valve - Email Sent<\/b><\/p>

03\/06\/2024 07:30 (michaelk)<\/b>Attended site to repair leaking toilet. Fitted new flexible pan connector and inlet valve with float. Left in full working order. 3hrs labour plus parts, total 203.72 ex vat.<\/p>

03\/06\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60673","activity_ticket_id":"56807","ticket_reference":"HDT57892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all internal doors have self closers","ticket_address_1":"Flat 1","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 1","cs_id":"2380","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"2380","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/05\/24","activity_end":"2024-05-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70052","activity_notes":"check all internal doors have self closers","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 12:34 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 13:10 (travis)<\/b>Attended and checked all doors for closers,All doors have overhead closers which are working.<\/p>

31\/05\/2024 13:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60674","activity_ticket_id":"56794","ticket_reference":"HDT57879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement bottom freezer drawer ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/24","activity_end":"2024-06-07 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70053","activity_notes":"replacement bottom freezer drawer IAIN IS COLLECT DRAWER TONIGHT. TENANT WILL BE HOME AFTER 2PM ON FRIDAY TO FIT ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 11:02 (System)<\/b>Ticket Created<\/p>

30\/05\/2024 11:03 (sandra)<\/b>waiting on details of fridge\/freezer from tenant to order new drawer <\/p>

30\/05\/2024 15:00 (sandra)<\/b>booked with tenant for 2pm on Friday <\/p>

31\/05\/2024 13:03 (travis)<\/b>Taken details for new freezer drawer.<\/p>

05\/06\/2024 15:52 (sandra)<\/b>access asked for Friday 7th<\/p>

05\/06\/2024 16:05 (sandra)<\/b>After 2pm on Friday to fit freezer drawer<\/p>

07\/06\/2024 15:10 (travis)<\/b>Attended, delivered and fitted a replacement plastic drawer for the fridge freezer.<\/p>

07\/06\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60675","activity_ticket_id":"56808","ticket_reference":"HDT57893","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"MDR\/MDR\/16265 - Electrical supply alterations:","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/24","activity_end":"2024-06-11 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70054","activity_notes":"Electrical supply alterations:","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 12:22 (sandra)<\/b>details sent to Alan <\/p>

06\/06\/2024 12:11 (sandra)<\/b>booked for Tuesday 11th from 1pm <\/p>

12\/06\/2024 13:09 (alan)<\/b>Quoted works <\/p>

12\/06\/2024 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60676","activity_ticket_id":"56809","ticket_reference":"HDT57894","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"rewire a neon sign to the mains electricity ","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/24","activity_end":"2024-06-14 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70055","activity_notes":"rewire a neon sign to the mains electricity ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 14:06 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 14:07 (sandra)<\/b>to be done the same time as the quoted works MDR\/MDR\/16265<\/p>

06\/06\/2024 12:11 (sandra)<\/b>booked for Tuesday 11th from 1pm <\/p>

11\/06\/2024 13:51 (jane)<\/b>Following inspection returning early Friday morning to rewire the neon sign - Email Sent<\/b><\/p>

14\/06\/2024 16:18 (alan)<\/b>Install power supply for new sign in reception <\/p>

14\/06\/2024 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60677","activity_ticket_id":"56769","ticket_reference":"HDT57854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16252 - replacement integrated dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/24","activity_end":"2024-06-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70056","activity_notes":"TUESDAY 10 - 2PMreplacement integrated dishwasher OPTION TWO:To supply and install new Hisense HV643D60UK Fully Integrated Standard Dishwasher -, connect , testand commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 10:58 (sandra)<\/b>delivered Friday 31st 10 - 2pm <\/p>

31\/05\/2024 14:28 (sandra)<\/b>Rescheduled for Tuesday 4th 10 - 2pm <\/p>

31\/05\/2024 15:46 (travis)<\/b>Removal of dish washer.<\/p>

31\/05\/2024 16:17 (iain)<\/b>Replacement dishwasher.<\/p>

04\/06\/2024 15:05 (alan)<\/b>Help Travis carry dishwasher to top floor flat <\/p>

04\/06\/2024 15:35 (travis)<\/b>Replacement of integrated dishwasher.<\/p>

04\/06\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60678","activity_ticket_id":"56810","ticket_reference":"HDT57895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer integrated door removal ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/24","activity_end":"2024-06-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70057","activity_notes":"can you please arrange for an engineer to remove the door and hinges and leave them safely in the boiler cupboard.KEYS AT SECURITY - MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 15:15 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 15:16 (sandra)<\/b>MONDAY WITH KEYS <\/p>

03\/06\/2024 12:43 (travis)<\/b>Checked all doors within building and all meet current legislation,having overhead closers and smoke seals.<\/p>

03\/06\/2024 13:07 (jane)<\/b>(Ticket Closed)<\/p>

10\/07\/2024 10:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/07\/2024 11:01 (travis)<\/b>Removed hinges to washing machine and stored with the integrated door on the top floor.<\/p>

10\/07\/2024 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60679","activity_ticket_id":"56811","ticket_reference":"HDT57896","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"electrical works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70058","activity_notes":"electrical works Basement area: Lamps out Model shop and rear of basement cleaners\/consumables storeroom. Also,Alan is aware the front IT cupboard light still not working. ","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 15:36 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 12:03 (sandra)<\/b>Replace blown lamps to return Tuesday to replace faulty ballest in basement fitting<\/p>

13\/06\/2024 14:56 (jane)<\/b>Awaiting for part to come into stock <\/p>

03\/07\/2024 07:20 (alan)<\/b>Return to site and replace ballest for light fitting in model shop area <\/p>

04\/07\/2024 04:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60680","activity_ticket_id":"56805","ticket_reference":"HDT57890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16259 - Replacement freestanding washer\/dryer","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/24","activity_end":"2024-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70059","activity_notes":"Replacement freestanding washer\/dryer","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2024 10:54 (sandra)<\/b>booked for Thursday 6th between 10 - 2pm awaiting access details <\/p>

05\/06\/2024 12:59 (sandra)<\/b>rescheduled with ao and client for Friday 14th Waiting on confirmation of access to remove old appliance before 10 am<\/p>

14\/06\/2024 16:00 (iain)<\/b>Replacement washer\/dryer.<\/p>

14\/06\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60681","activity_ticket_id":"56792","ticket_reference":"HDT57877","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"clearance ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/24","activity_end":"2024-06-03 09:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70060","activity_notes":"clear the basement store in oby, and drop off to the vaults at 1-3 Fredrick's place, please report to Andre at reception on 8 Frederick's when you arrive in the city so he can provide access to the vaults and security for oby. Randall will send pictures later of what needs to go.This needs to be done for Friday as discussed.","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2024 09:29 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 13:02 (travis)<\/b>Moving items to the city.<\/p>

31\/05\/2024 16:18 (iain)<\/b>Clearance.<\/p>

03\/06\/2024 08:44 (travis)<\/b>Clearance.<\/p>

03\/06\/2024 12:45 (alan)<\/b>With Travis <\/p>

04\/06\/2024 06:55 (travis)<\/b>Returned and cleared heavy fire door <\/p>

04\/06\/2024 06:57 (alan)<\/b>Help Travis remove fire door from Mercers walk <\/p>

05\/06\/2024 11:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60682","activity_ticket_id":"56812","ticket_reference":"HDT57897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16264 - Redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/06\/24","activity_end":"2024-06-03 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70061","activity_notes":"Redecoration tenant moves in at the end of the week ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 08:21 (dean)<\/b>480.00<\/p>

04\/06\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60683","activity_ticket_id":"56813","ticket_reference":"HDT57898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot or cold water ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/24","activity_end":"2024-06-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70062","activity_notes":"no hot or cold water ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 09:35 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 06:12 (michaelk)<\/b>Attended callout, tested pipework and combi valve located in the flat, however could find no problems. We eventually found that the bakery shop had turned off the water supply dealing with a shop leak. This was reinstated and the flat then tested. 2hrs labour 105<\/p>

04\/06\/2024 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60684","activity_ticket_id":"56814","ticket_reference":"HDT57899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds issue","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/24","activity_end":"2024-06-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70063","activity_notes":"blinds issueTuesday 4th - 1pm- Tenant to provide access","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 09:42 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 09:44 (sandra)<\/b>Tuesday 4th - 1pm- Tenant to provide access<\/p>

04\/06\/2024 13:32 (travis)<\/b>Attended to repair blind,Tenant not home,No access.<\/p>

04\/06\/2024 15:15 (jane)<\/b>Tenant was unable to be home, rescheduled for 1pm on Wednesday 5th June <\/p>

06\/06\/2024 17:03 (iain)<\/b>Details taken for replacement blind.<\/p>

07\/06\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60685","activity_ticket_id":"56815","ticket_reference":"HDT57900","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/06\/24","activity_end":"2024-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70064","activity_notes":"MDR\/JH\/15760 - Handy Man ServiceWednesday 5th and Thursday 6th June ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:00 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 10:02 (jane)<\/b>Wednesday 5th and Thursday 6th June <\/p>

05\/06\/2024 17:45 (travis)<\/b>Maintenance works.<\/p>

06\/06\/2024 16:55 (travis)<\/b>Maintenance works <\/p>

07\/06\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60686","activity_ticket_id":"56816","ticket_reference":"HDT57901","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13562 - Testing of Distribution Boards - YEAR 5","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Testing of Distribution Boards ","cs_id":"2986","cs_address_2":"","cs_town":"London","cs_postcode":"E14","ticket_client_site":"2986","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/24","activity_end":"2024-09-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70065","activity_notes":"Testing of Dis Boards - YEAR 5","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:07 (jane)<\/b>Attendance early September 2024<\/p>

19\/09\/2024 07:00 (alan)<\/b>Testing <\/p>

19\/09\/2024 15:35 (alan)<\/b>Electric testing <\/p>

25\/09\/2024 16:08 (alan)<\/b>Testing <\/p>

25\/09\/2024 16:08 (alan)<\/b>Testing <\/p>

26\/09\/2024 11:17 (jane)<\/b>Returning on Monday 30th September <\/p>

26\/09\/2024 16:12 (alan)<\/b>Testing<\/p>

01\/10\/2024 08:26 (alan)<\/b>Testing <\/p>

01\/10\/2024 08:53 (michael)<\/b>(Ticket Closed)<\/p>

01\/10\/2024 09:32 (korweb)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2024 09:33 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60687","activity_ticket_id":"56817","ticket_reference":"HDT57902","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"list of works","ticket_address_1":"Flat 1 ","ticket_address_2":"22 Earlham Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9LN","cs_address_1":"Flat 1 ","cs_id":"2555","cs_address_2":"22 Earlham Street ","cs_town":"London ","cs_postcode":"WC2H 9LN","ticket_client_site":"2555","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/24","activity_end":"2024-07-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70066","activity_notes":"list of works:access with tenant Tuesday 2nd July at 11 am ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:11 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 11:41 (sandra)<\/b>Monday PM <\/p>

03\/06\/2024 14:43 (travis)<\/b>Attended and repaired pull handle to dishwasher,Realignment of larder fridge door to close completely,Found kitchen cupboard leak to be coming from faulty tap which needs replacing (photo attached).Found shower in top fl ensuite not working due to another faulty mixer tap which also needs replacing.<\/p>

03\/06\/2024 15:31 (alan)<\/b>Order replacement light switches for kitchen and hallway <\/p>

03\/06\/2024 15:50 (jane)<\/b>Attended and repaired pull handle to dishwasher, Realignment of larder fridge door to close completely, Found kitchen cupboard leak to be coming from faulty tap which needs replacing, quotation to follow. Found shower in top floor en-suite not working due to another faulty mixer tap which also needs replacing, quotation to follow We have ordered replacement light switches for the kitchen and hallway - Email Sent<\/b><\/p>

20\/06\/2024 15:20 (sandra)<\/b>access requested for Monday awaiting confirmation <\/p>

25\/06\/2024 10:48 (sandra)<\/b>Tenant wants 2nd July Waiting on confirmation of keys or tenant access <\/p>

25\/06\/2024 15:14 (sandra)<\/b>confirmed with tenant <\/p>

02\/07\/2024 13:04 (alan)<\/b>Replace faulty light switches in hallway and kitchen <\/p>

02\/07\/2024 14:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60688","activity_ticket_id":"56817","ticket_reference":"HDT57902","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"list of works","ticket_address_1":"Flat 1 ","ticket_address_2":"22 Earlham Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9LN","cs_address_1":"Flat 1 ","cs_id":"2555","cs_address_2":"22 Earlham Street ","cs_town":"London ","cs_postcode":"WC2H 9LN","ticket_client_site":"2555","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/24","activity_end":"2024-06-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70067","activity_notes":"list of works:This afternoon with tenant TUB faucet in the top floor bathroom is not working the switch between shower and bath The door of the fridge is not closing properly since they came back to adjust the top wooden panel Various Handles in the kitchen There is small leak under the sink in the kitchen Since last week:","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:11 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 11:41 (sandra)<\/b>Monday PM <\/p>

03\/06\/2024 14:43 (travis)<\/b>Attended and repaired pull handle to dishwasher,Realignment of larder fridge door to close completely,Found kitchen cupboard leak to be coming from faulty tap which needs replacing (photo attached).Found shower in top fl ensuite not working due to another faulty mixer tap which also needs replacing.<\/p>

03\/06\/2024 15:31 (alan)<\/b>Order replacement light switches for kitchen and hallway <\/p>

03\/06\/2024 15:50 (jane)<\/b>Attended and repaired pull handle to dishwasher, Realignment of larder fridge door to close completely, Found kitchen cupboard leak to be coming from faulty tap which needs replacing, quotation to follow. Found shower in top floor en-suite not working due to another faulty mixer tap which also needs replacing, quotation to follow We have ordered replacement light switches for the kitchen and hallway - Email Sent<\/b><\/p>

20\/06\/2024 15:20 (sandra)<\/b>access requested for Monday awaiting confirmation <\/p>

25\/06\/2024 10:48 (sandra)<\/b>Tenant wants 2nd July Waiting on confirmation of keys or tenant access <\/p>

25\/06\/2024 15:14 (sandra)<\/b>confirmed with tenant <\/p>

02\/07\/2024 13:04 (alan)<\/b>Replace faulty light switches in hallway and kitchen <\/p>

02\/07\/2024 14:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60689","activity_ticket_id":"56818","ticket_reference":"HDT57903","ticket_client":"2116","client_name":"Bancone ","ticket_title":"front door lightening switch Bancone Covent Garden ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/24","activity_end":"2024-06-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70068","activity_notes":"front door lightening switch Bancone Covent garden 9 am Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:17 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 10:19 (sandra)<\/b>Tuesday Morning <\/p>

03\/06\/2024 10:55 (sandra)<\/b>9am Tuesday morning <\/p>

04\/06\/2024 11:55 (alan)<\/b>Replace faulty key switch by front door for lights <\/p>

04\/06\/2024 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60690","activity_ticket_id":"56819","ticket_reference":"HDT57904","ticket_client":"2162","client_name":"Point 2 Surveyors ","ticket_title":"light out in the office ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/24","activity_end":"2024-06-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70069","activity_notes":"light out in the office any time Wednesday from 9.30 am","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:32 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 12:29 (sandra)<\/b>any time from 9.30 am <\/p>

06\/06\/2024 04:52 (alan)<\/b>Replace blown lamps in 2 fittings in lobby area at rear of office <\/p>

06\/06\/2024 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60691","activity_ticket_id":"56820","ticket_reference":"HDT57905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat and lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/24","activity_end":"2024-06-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70070","activity_notes":"-Main room & hallway lights issue-toilet seat cover also has lost its slow fall mechanismFor between 2 - 3pm on Wednesday 5th June. The tenant will provide access.","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 12:25 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 16:38 (sandra)<\/b>waiting on confirmation for Wednesday PM <\/p>

04\/06\/2024 12:49 (jane)<\/b>For between 2 - 3pm on Wednesday 5th June. The tenant will provide access.<\/p>

06\/06\/2024 04:51 (alan)<\/b>Repair lamp holders to main room and hallway lights in flat Take photos of toilet seat and send to office to order replacement Please note the address is flat 1A not flat 1<\/p>

06\/06\/2024 11:54 (sandra)<\/b>toilet seat sent to Iain to enquire at Berwick street plumbers also sent to St Annes <\/p>

06\/06\/2024 15:54 (jane)<\/b>Toilet seat purchased from Berwick Plumbers <\/p>

25\/06\/2024 11:03 (sandra)<\/b>access asked for Thursday and seat is in Travis' van <\/p>

25\/06\/2024 12:55 (sandra)<\/b>Booked for Monday 1st to fit toilet seat <\/p>

26\/06\/2024 09:51 (sandra)<\/b>tenant to provide access <\/p>

01\/07\/2024 15:51 (travis)<\/b>Toilet seat replacement and sealed between floor and skirting in bedroom.<\/p>

01\/07\/2024 21:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60692","activity_ticket_id":"56821","ticket_reference":"HDT57906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/24","activity_end":"2024-06-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70071","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 12:30 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 12:31 (sandra)<\/b>Wednesday 5th waiting on access <\/p>

05\/06\/2024 16:53 (roy)<\/b>Pat test<\/p>

06\/06\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60693","activity_ticket_id":"56822","ticket_reference":"HDT57907","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"Lock issues - Keys for access ","ticket_address_1":"Flat 3, 5-7 Earlham Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9LL","cs_address_1":"Flat 3, 5-7 Earlham Street ","cs_id":"2987","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9LL","ticket_client_site":"2987","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/24","activity_end":"2024-06-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70072","activity_notes":"Lock issues - Keys for access -Issues with the flat front door locks having issues with top and bottom locks.-Bathroom door locks itself when the door is closed and must be opened from the outside The tenant is in and out of the flat today you are fine to use management keys, but he has a dog in there so just let the team know to be mindful of that,","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 13:12 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 15:00 (travis)<\/b>Attended with keys and found the night latch (top lock), to have had the locking button pushed up which keeps the brass latch retracted to stop being locked out.put button into original position and tested,all working well,lightly oiled moving parts as a matter of course.Found bottom lock to be working well from front of door and inside.lightly oiled.The chrome thumb turn fitted internally does not work with this lock and has been fitted I believe to cover an old key hole.photo attached.<\/p>

03\/06\/2024 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60694","activity_ticket_id":"56823","ticket_reference":"HDT57908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closure and paper towel dispenser ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/24","activity_end":"2024-06-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70073","activity_notes":"door closure and paper towel dispenser door closure for the bin room so the fire exit doesnt close back on itselfwomens toilet paper towel dispenser is brokenbump rail in the bin room has been broken and is completely out of the wall ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 14:19 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 11:35 (alan)<\/b>Replace faulty emergency light fitting staircase 1 basement area <\/p>

06\/06\/2024 10:37 (sandra)<\/b>booked for 7th Friday for dispenser <\/p>

07\/06\/2024 15:03 (travis)<\/b>Attended and repaired the overhead door closer to bin store,Refitted key clamping bar to wall,Taken details for a replacement paper towel dispenser in ladies toilet (on order).<\/p>

07\/06\/2024 15:29 (jane)<\/b>Hand towel dispenser on order - 3-5 day lead-time <\/p>

12\/06\/2024 09:10 (travis)<\/b>Returned and fitted paper towels dispenser.<\/p>

12\/06\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60695","activity_ticket_id":"56823","ticket_reference":"HDT57908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closure and paper towel dispenser ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/24","activity_end":"2024-06-03 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70074","activity_notes":"light out in the basement area of stairwell 1 ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 14:19 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 11:35 (alan)<\/b>Replace faulty emergency light fitting staircase 1 basement area <\/p>

06\/06\/2024 10:37 (sandra)<\/b>booked for 7th Friday for dispenser <\/p>

07\/06\/2024 15:03 (travis)<\/b>Attended and repaired the overhead door closer to bin store,Refitted key clamping bar to wall,Taken details for a replacement paper towel dispenser in ladies toilet (on order).<\/p>

07\/06\/2024 15:29 (jane)<\/b>Hand towel dispenser on order - 3-5 day lead-time <\/p>

12\/06\/2024 09:10 (travis)<\/b>Returned and fitted paper towels dispenser.<\/p>

12\/06\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60696","activity_ticket_id":"56824","ticket_reference":"HDT57909","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16270 - Removal of desk and shelving and redecoration ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/24","activity_end":"2024-07-10 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70075","activity_notes":"Removal of desk and shelving and redecoration ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2024 13:05 (jane)<\/b>Office desk on order - delivery date Monday 10th June <\/p>

12\/07\/2024 12:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60697","activity_ticket_id":"56824","ticket_reference":"HDT57909","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16270 - Removal of desk and shelving and redecoration ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"09\/07\/24","activity_end":"2024-07-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70076","activity_notes":"Removal of desk and shelving and redecoration ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2024 13:05 (jane)<\/b>Office desk on order - delivery date Monday 10th June <\/p>

12\/07\/2024 12:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60698","activity_ticket_id":"56825","ticket_reference":"HDT57910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom light out ","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/24","activity_end":"2024-06-03 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70077","activity_notes":"bathroom light out tenant has said you can use keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 14:34 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 15:52 (alan)<\/b>Called out to investigate lights and towel rail in bathroom not workingFound OCD to be tripped and loose connection I switch tripping out the RCD Repaired loose connection, tested and left bathroom lights & towel rail working<\/p>

03\/06\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60699","activity_ticket_id":"56826","ticket_reference":"HDT57911","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16271 - Rubbish clearance to basement area ","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/06\/24","activity_end":"2024-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70078","activity_notes":"Rubbish clearance to basement area ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2024 17:05 (iain)<\/b>Clearance.<\/p>

10\/06\/2024 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60700","activity_ticket_id":"56827","ticket_reference":"HDT57912","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16272 - Roof Staircase Decoration ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/07\/24","activity_end":"2024-08-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70079","activity_notes":"Roof Staircase Decoration ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 15:47 (sandra)<\/b>sent to Dean <\/p>

06\/06\/2024 10:45 (sandra)<\/b>provisionally booked for 13th <\/p>

13\/06\/2024 13:29 (jane)<\/b>To propose a new date <\/p>

25\/06\/2024 12:39 (sandra)<\/b>access requested for Tuesday 2nd <\/p>

28\/06\/2024 16:22 (sandra)<\/b>confirmed<\/p>

11\/07\/2024 10:11 (jane)<\/b>Returning next week to continue with the decoration works as agreed with James Murphy <\/p>

16\/07\/2024 10:02 (sandra)<\/b>start 24th<\/p>

23\/07\/2024 13:46 (jane)<\/b>Advised client we are commencing works on Tuesday 30th July <\/p>

06\/08\/2024 08:43 (dean)<\/b>980.00<\/p>

06\/08\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60701","activity_ticket_id":"56828","ticket_reference":"HDT57913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom issues ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/24","activity_end":"2024-06-05 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70080","activity_notes":"For Wednesday 5th June - Access via keys bathroom issues shower leak and slow drainage in the shower ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 16:33 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 16:34 (sandra)<\/b>waiting on access for Tuesday <\/p>

04\/06\/2024 09:36 (jane)<\/b>For Wednesday 5th June - Access via keys<\/p>

06\/06\/2024 10:52 (sandra)<\/b>emailed Hoho and Edyta to ask for access Tuesday morning at 8am to paint the water damage to the shower <\/p>

06\/06\/2024 21:03 (michaelk)<\/b>Attended site to clear shower trap to resolve the draining problem. There is wall damage to both sides of the shower enclosure, pictures have been forwarded to the office. Note; the cause of the trap blockage can be easily resolved by the tenants cleaning the trap periodically, which in this case was a flossing stick. 2hrs labour 105<\/p>

11\/06\/2024 08:50 (jane)<\/b>Confirmed access for Wednesday 12th - 9am to 2pm - keys for access for redecoration works <\/p>

13\/06\/2024 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60702","activity_ticket_id":"56829","ticket_reference":"HDT57914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16267 - Replacement Vinyl Flooring.","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"137","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"137","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/09\/24","activity_end":"2024-09-27 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70081","activity_notes":"Replacement Vinyl Flooring.","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2024 16:23 (sandra)<\/b>emailed for access on Monday 8th at 8am <\/p>

17\/07\/2024 12:23 (sandra)<\/b>investigation into leak is being carried out and Edyta will let us know when the lino can be fitted <\/p>

24\/07\/2024 14:37 (sandra)<\/b>emailed for update <\/p>

06\/08\/2024 14:36 (jane)<\/b>Requested access for Thursday 8th August <\/p>

06\/08\/2024 14:40 (jane)<\/b>Update from the client :With this one we will need to do more investigation and waiting for Tenant to move out so this is still on hold.<\/p>

12\/09\/2024 16:03 (jane)<\/b>Chased for updates with regards to the vinyl <\/p>

12\/09\/2024 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60703","activity_ticket_id":"56830","ticket_reference":"HDT57915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Attempted break-in - To meet Lilian at 10am today at the flat ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/24","activity_end":"2024-06-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70082","activity_notes":"Attempted break-in - To meet Lilian at 10am today at the flat ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 09:21 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 12:05 (travis)<\/b>Attended and refitted window locks using larger\/stronger screws, tightened up window restrictors and replaced where missing.Above apartment and also 1.1 in the same block <\/p>

04\/06\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60704","activity_ticket_id":"56831","ticket_reference":"HDT57916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - FOR 1st July 2024","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/24","activity_end":"2024-07-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70083","activity_notes":"To carry out inter-tenancy checks - FOR 1st July 2024Lilian to attend ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 11:04 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:28 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 14:46 (sandra)<\/b>Lilian to attend with engineer <\/p>

01\/07\/2024 10:27 (sandra)<\/b>(Ticket Closed)<\/p>

01\/07\/2024 10:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2024 10:29 (travis)<\/b>ITC Works.<\/p>

04\/07\/2024 12:23 (michael)<\/b>(Ticket Closed)<\/p>

09\/07\/2024 10:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2024 15:48 (travis)<\/b>Window restrictors and mastic works.<\/p>

09\/07\/2024 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60705","activity_ticket_id":"56832","ticket_reference":"HDT57917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom issues - FOR 9am on Wednesday 5th June - Tenant to give access ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/24","activity_end":"2024-06-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70084","activity_notes":"Bathroom issues - FOR 9am on Wednesday 5th June - Tenant to give access (whilst on site fitting the blind)Shower: The filter attachment that attaches to the water pipe, ensuring the whole unit works properly has yet to be installed, after months. Can you check this please?Ive had problems with drains. When I let water out the basin, it regurgitates up through the shower trap. Someone came and cleared it, but the problem has come back. Can you look into this please?When the man came to look at the line, I also pointed out that the pop-up plug in the bathroom basin has broken. He took a photograph of it, but as yet, it hasnt been replaced. Each time I want to fill the basin to wash, I must use a knife to extract the plug. I am still patiently awaiting the repair or replacement. ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:12 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 11:20 (jane)<\/b>Attending on Wednesday morning5th June (whilst on site fitting the blinds), tenant to give access <\/p>

05\/06\/2024 12:51 (roy)<\/b>Fitted new pop up waste.Unblocked shower and hand basinFilter??It's just an additional feature that fitted to shower hose pipe. After explaining to tenant what it was for she agreed it is not required <\/p>

05\/06\/2024 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60706","activity_ticket_id":"56833","ticket_reference":"HDT57918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/07\/24","activity_end":"2024-07-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70085","activity_notes":"To carry out inter-tenancy checks - For Wednesday 3rdLiving room & bottom of stair-investigate leak- Provide quote on washer\/dryer - can you send me details - Bathroom sliding door locks issue- Repair rotted windows in the living room\/kitchentoilet seat replace\/repair","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:29 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

03\/07\/2024 13:04 (travis)<\/b>Itc and list of works.<\/p>

04\/07\/2024 05:06 (michael)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 09:47 (sandra)<\/b>waiting on appointment from twentytwenty for sliding door and rotten windows <\/p>

05\/07\/2024 13:33 (sandra)<\/b>Brian to attend on Monday <\/p>

09\/07\/2024 12:53 (sandra)<\/b>making good needed to the wall where the sliding door has been fixed.<\/p>

12\/07\/2024 16:05 (sandra)<\/b>booked for monday 15th with keys <\/p>

15\/07\/2024 15:24 (travis)<\/b>Access panel fitted for future maintenance on sliding door,Decoration will be required.<\/p>

17\/07\/2024 12:27 (sandra)<\/b>booked 19th<\/p>

24\/07\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 09:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2024 08:56 (michaelk)<\/b>Attended site to investigate radiator leak. Tightened radaitor connections and inspected all other joints. Inspected the boiler and found that the boiler had high pressure. The internal expansion vessel was found flooded and the boiler front and side insulation damaged. I have forwarded costs to replace the damaged parts and alternatively the boiler. 2hrs labour 105<\/p>

25\/07\/2024 12:31 (roy)<\/b>Removed socket, blanked off socketMade safe cables<\/p>

25\/07\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60707","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/07\/24","activity_end":"2024-07-03 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70086","activity_notes":"To carry out inter-tenancy checks -Wednesday 3rd Loose toilet seat\/blinds\/faulty wine cooler - need details of wine cooler living room windows not closing properly - twentytwenty are looking at these ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60708","activity_ticket_id":"56835","ticket_reference":"HDT57920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/24","activity_end":"2024-07-11 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70087","activity_notes":"To carry out inter-tenancy checks - For 1st July 2024","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:39 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 10:39 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:18 (jane)<\/b>2No x kitchen handles on order <\/p>

11\/07\/2024 15:53 (travis)<\/b>ITC Works.<\/p>

12\/07\/2024 10:10 (jane)<\/b>Further kitchen handles on order - 3\/5 day lead-time <\/p>

18\/07\/2024 14:09 (sandra)<\/b>keys Tuesday 23rd vacant <\/p>

23\/07\/2024 08:59 (travis)<\/b>Black pull knobs in kitchen replaced with black T- bar handles.<\/p>

23\/07\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60709","activity_ticket_id":"56748","ticket_reference":"HDT57833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/24","activity_end":"2024-06-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70088","activity_notes":"To check the shower that is leaking, new tenant moves in on Friday ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:38 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:39 (sandra)<\/b>booked for 30th May <\/p>

29\/05\/2024 10:54 (sandra)<\/b>vacant today Lilian wants this one done first <\/p>

30\/05\/2024 20:21 (michaelk)<\/b>Attended site to run the heating system up to temperature and test. Checked all underfloor controls and circuits for correct operation. 2hrs labour 105<\/p>

31\/05\/2024 16:14 (iain)<\/b>ITC'S.<\/p>

31\/05\/2024 16:14 (iain)<\/b>Freezer door on order.<\/p>

03\/06\/2024 11:12 (jane)<\/b>Freezer door on order - 5 day lead-time <\/p>

05\/06\/2024 10:36 (sandra)<\/b>Iain has confirmed bathroom window is working and stays up <\/p>

06\/06\/2024 17:06 (iain)<\/b>ITC'S. Freezer door.<\/p>

06\/06\/2024 21:24 (michaelk)<\/b>Completed new grohe shower installation. 4hrs labour plus parts, total 604.99 ex vat.<\/p>

07\/06\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 16:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 16:08 (sandra)<\/b>emailed for appointment from Brian for Bathroom window that doesnt stay up <\/p>

11\/06\/2024 14:36 (jane)<\/b>Requested access for Monday 17th June to attend to the bathroom window <\/p>

13\/06\/2024 08:49 (jane)<\/b>Attending to window on Monday 17th June at 2pm - access via tenant <\/p>

17\/06\/2024 16:02 (jane)<\/b>Window need re-programming in, Twenty Twenty to advise of a date <\/p>

21\/06\/2024 09:43 (sandra)<\/b>Access requested for Monday for Twentytwenty 24th<\/p>

25\/06\/2024 12:49 (sandra)<\/b>quote sent to repair window sent <\/p>

25\/06\/2024 12:50 (sandra)<\/b>Quote received from Twentytwenty <\/p>

26\/06\/2024 09:18 (jane)<\/b>TwentyTwenty looked at the bathroom external window, if the window is only opened around 100mm it drops back down, but if it is opened around 200mm it will stay open, there are restrictors on the window at the moment that stop the window opening to 200mm.We could remove the existing restrictors and fit new restrictors to allow the window to open to 200mmAlternatively 2 men will need to remove the secondary glazing, blind, mirror and towel rail to allow access and then the staff beads, parting beads and sash to allow additional weight to be added and then everything will need to be refitted and made good.If your would like a quote for this option, please advise - Email Sent<\/b><\/p>

26\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60710","activity_ticket_id":"56836","ticket_reference":"HDT57921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To service the AHU system ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/24","activity_end":"2024-06-07 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70089","activity_notes":"To service the AHU system ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 13:29 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 13:38 (jane)<\/b>Filters ordered - 1 day lead-time <\/p>

04\/06\/2024 15:05 (alan)<\/b>Service AHU and order replacement filters <\/p>

06\/06\/2024 11:06 (alan)<\/b>Return to site and replace filters in AHU<\/p>

06\/06\/2024 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60711","activity_ticket_id":"56837","ticket_reference":"HDT57922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Second floor toilet - water heater - fuse breaker trips ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/24","activity_end":"2024-06-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70090","activity_notes":"Second floor toilet - water heater - fuse breaker trips Could you please investigate the issue with lack of hot water on the second-floor toilet. Under a sink there is a water heater wired to the socket. We have noticed that the fuse breaker trips.Could the electrician investigate this problem? ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 14:02 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 12:01 (alan)<\/b>Investigate water heater on 2nd floor tripping fuse Replace fuse spur Test and leave working <\/p>

18\/06\/2024 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60712","activity_ticket_id":"56838","ticket_reference":"HDT57923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate power supply for 3rd and 4th Floor office.","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/24","activity_end":"2024-08-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70091","activity_notes":"To investigate power supply for 3rd and 4th Floor office.In the basement there is one meter for these floors. On each floor there is a distribution board (3rd floor - opposite the toilets & 4th floor inside the toilet ). It looks like these distribution boards have a check meter I need to find out if we can use these check meters to trace electricity consumption and use it for re-charging purposes. Re-charging purposes our electricity broker can help us to create an accurate bill where tenant will charge for actual consumption ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 14:16 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 12:03 (alan)<\/b>Investigate metering to 3rd and 4th office to return Wednesday to check meter readings <\/p>

25\/07\/2024 21:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60713","activity_ticket_id":"56769","ticket_reference":"HDT57854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16252 - replacement integrated dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/24","activity_end":"2024-06-04 14:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70092","activity_notes":"replacement integrated dishwasher OPTION TWO:To supply and install new Hisense HV643D60UK Fully Integrated Standard Dishwasher -, connect , testand commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2024 10:58 (sandra)<\/b>delivered Friday 31st 10 - 2pm <\/p>

31\/05\/2024 14:28 (sandra)<\/b>Rescheduled for Tuesday 4th 10 - 2pm <\/p>

31\/05\/2024 15:46 (travis)<\/b>Removal of dish washer.<\/p>

31\/05\/2024 16:17 (iain)<\/b>Replacement dishwasher.<\/p>

04\/06\/2024 15:05 (alan)<\/b>Help Travis carry dishwasher to top floor flat <\/p>

04\/06\/2024 15:35 (travis)<\/b>Replacement of integrated dishwasher.<\/p>

04\/06\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60714","activity_ticket_id":"56839","ticket_reference":"HDT57924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Identify water meters - For Tuesday morning 11th June - identify and take pictures ","ticket_address_1":"76 & 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 & 78 Shaftesbury Avenue ","cs_id":"2988","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2988","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/24","activity_end":"2024-06-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70093","activity_notes":"Identify water meters - For Tuesday morning 11th June Please identify and take pictures on all meters found in the pavement.2x meters are in the common parts (Flat 2.2 & 3.2)Client will request access to Flat 2.1 & 3.1","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 14:54 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 14:56 (jane)<\/b>For Tuesday morning 11th June <\/p>

11\/06\/2024 09:53 (travis)<\/b>Attended with plumber and found source of water supply and meters ect <\/p>

12\/06\/2024 07:43 (michaelk)<\/b>Attended site and confirmed that flats 2.1 and 3.1 are straight off of the mains water supply and have no meters located outside the property or when they enter the common parts. There are isolation valves fitted inside boxing, which is immediately as you enter the common parts. 2hrs labour 105.<\/p>

12\/06\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60715","activity_ticket_id":"56839","ticket_reference":"HDT57924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Identify water meters - For Tuesday morning 11th June - identify and take pictures ","ticket_address_1":"76 & 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 & 78 Shaftesbury Avenue ","cs_id":"2988","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2988","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/06\/24","activity_end":"2024-06-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70094","activity_notes":"To be in attendance with Mike Keenan - Identify water meters - For Tuesday morning 11th June Please identify and take pictures on all meters found in the pavement.2x meters are in the common parts (Flat 2.2 & 3.2)Client will request access to Flat 2.1 & 3.1","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 14:54 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 14:56 (jane)<\/b>For Tuesday morning 11th June <\/p>

11\/06\/2024 09:53 (travis)<\/b>Attended with plumber and found source of water supply and meters ect <\/p>

12\/06\/2024 07:43 (michaelk)<\/b>Attended site and confirmed that flats 2.1 and 3.1 are straight off of the mains water supply and have no meters located outside the property or when they enter the common parts. There are isolation valves fitted inside boxing, which is immediately as you enter the common parts. 2hrs labour 105.<\/p>

12\/06\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60716","activity_ticket_id":"56840","ticket_reference":"HDT57925","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"To apply further caulking to office where debris coming from the ceiling and fix some hooks - FOR FRIDAY 7TH JUNE ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/24","activity_end":"2024-06-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70095","activity_notes":"To apply further caulking to office where debris coming from the ceiling and fix some hooks - FOR FRIDAY 7TH JUNE at 9am ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 15:08 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 10:37 (sandra)<\/b>Booked for 7th June <\/p>

07\/06\/2024 12:14 (travis)<\/b>Filled all gaps around office ceiling where directed,using wire wool and Caulk filler.<\/p>

07\/06\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60717","activity_ticket_id":"56814","ticket_reference":"HDT57899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds issue","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/06\/24","activity_end":"2024-06-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70096","activity_notes":"blinds issueWednesday 5th June - 1pm- Tenant to provide access","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 09:42 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 09:44 (sandra)<\/b>Tuesday 4th - 1pm- Tenant to provide access<\/p>

04\/06\/2024 13:32 (travis)<\/b>Attended to repair blind,Tenant not home,No access.<\/p>

04\/06\/2024 15:15 (jane)<\/b>Tenant was unable to be home, rescheduled for 1pm on Wednesday 5th June <\/p>

06\/06\/2024 17:03 (iain)<\/b>Details taken for replacement blind.<\/p>

07\/06\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60718","activity_ticket_id":"56841","ticket_reference":"HDT57926","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - Vacant from 10th June ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/24","activity_end":"2024-06-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70097","activity_notes":"To carry out EICR - Vacant from 10th June ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 15:42 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 12:00 (sandra)<\/b>booked for 10th<\/p>

10\/06\/2024 12:00 (alan)<\/b>Electrical inspection <\/p>

10\/06\/2024 12:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60719","activity_ticket_id":"56842","ticket_reference":"HDT57927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 17th June 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70098","activity_notes":"To carry out inter-tenancy checks - For 18th June","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 16:11 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:32 (sandra)<\/b>booked for 17th June <\/p>

06\/06\/2024 14:10 (sandra)<\/b>Dean to attend and quote for redecs <\/p>

17\/06\/2024 09:48 (jane)<\/b>For 18th June now - as existing tenant is moving out today<\/p>

19\/06\/2024 13:58 (alan)<\/b>ITC list<\/p>

19\/06\/2024 14:06 (jane)<\/b>ITC maintenance list sent to client <\/p>

24\/06\/2024 06:49 (alan)<\/b>ITC works <\/p>

05\/07\/2024 06:56 (alan)<\/b>Complete ITC works as per list Quote sent to replace bathroom cabinet <\/p>

05\/07\/2024 07:27 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2024 14:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2024 16:07 (sandra)<\/b>Lilian has asked for further works to be carried out. Booked Thursday 18th <\/p>

16\/07\/2024 10:06 (sandra)<\/b>decorating to be done 19th <\/p>

17\/07\/2024 12:06 (sandra)<\/b>regrout & Mastic to incomplete areas and to touch up tiles dark lines (pic)above sink and necessary areas.<\/p>

18\/07\/2024 11:28 (travis)<\/b>Itc works.<\/p>

24\/07\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60720","activity_ticket_id":"56842","ticket_reference":"HDT57927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 17th June 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"17\/06\/24","activity_end":"2024-06-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70099","activity_notes":"To carry out inter-tenancy checks - For 17th June 2024","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 16:11 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:32 (sandra)<\/b>booked for 17th June <\/p>

06\/06\/2024 14:10 (sandra)<\/b>Dean to attend and quote for redecs <\/p>

17\/06\/2024 09:48 (jane)<\/b>For 18th June now - as existing tenant is moving out today<\/p>

19\/06\/2024 13:58 (alan)<\/b>ITC list<\/p>

19\/06\/2024 14:06 (jane)<\/b>ITC maintenance list sent to client <\/p>

24\/06\/2024 06:49 (alan)<\/b>ITC works <\/p>

05\/07\/2024 06:56 (alan)<\/b>Complete ITC works as per list Quote sent to replace bathroom cabinet <\/p>

05\/07\/2024 07:27 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2024 14:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2024 16:07 (sandra)<\/b>Lilian has asked for further works to be carried out. Booked Thursday 18th <\/p>

16\/07\/2024 10:06 (sandra)<\/b>decorating to be done 19th <\/p>

17\/07\/2024 12:06 (sandra)<\/b>regrout & Mastic to incomplete areas and to touch up tiles dark lines (pic)above sink and necessary areas.<\/p>

18\/07\/2024 11:28 (travis)<\/b>Itc works.<\/p>

24\/07\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60721","activity_ticket_id":"56843","ticket_reference":"HDT57928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls plus PAT testing - For 17th June 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/24","activity_end":"2024-06-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70100","activity_notes":"Electrical boilers and controls plus PAT testing - For 17th June 2024","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 09:47 (jane)<\/b>Been moved to 18th June - Existing tenant isn't moving out until then <\/p>

18\/06\/2024 20:18 (michaelk)<\/b>Attended site and completed electrical heating and hot water system inspection, left fully operational. 2hrs labour 105<\/p>

19\/06\/2024 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60722","activity_ticket_id":"56844","ticket_reference":"HDT57929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - vacant from 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/24","activity_end":"2024-07-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70101","activity_notes":"To carry out EICR - vacant from 1st July 2024","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 16:22 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:28 (sandra)<\/b>booked for 1st July <\/p>

01\/07\/2024 11:59 (alan)<\/b>Electrical inspection <\/p>

01\/07\/2024 21:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60723","activity_ticket_id":"56845","ticket_reference":"HDT57930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/24","activity_end":"2024-07-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70102","activity_notes":"Electrical boilers and controls - For 1st July 2024","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2024 10:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60724","activity_ticket_id":"56846","ticket_reference":"HDT57931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16276 - Redecoration works ","ticket_address_1":"Flat 5","ticket_address_2":"Exeter Mansions ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2845","cs_address_2":"Exeter Mansions ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2845","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/06\/24","activity_end":"2024-06-10 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70103","activity_notes":"Redecoration works as to quotation New tenant moves in on 14th June ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 16:37 (jane)<\/b>New tenant moves in on 14th June 2024<\/p>

06\/06\/2024 10:47 (sandra)<\/b>paint work completed 6thwoodwork to be started from 7th and continued next week <\/p>

13\/06\/2024 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60725","activity_ticket_id":"56847","ticket_reference":"HDT57932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance and PAT testing - 1st July 2024","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/24","activity_end":"2024-07-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70104","activity_notes":"To carry out full gas compliance and PAT testing - 1st July 2024","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 16:52 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:26 (sandra)<\/b>booked for 1st July <\/p>

02\/07\/2024 07:12 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/07\/2024 08:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60727","activity_ticket_id":"56848","ticket_reference":"HDT57933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16239 - PIR sensor installation ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/24","activity_end":"2024-07-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70106","activity_notes":"PIR sensor installation quoted works ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 15:29 (alan)<\/b>Quoted works <\/p>

24\/06\/2024 06:51 (alan)<\/b>Quoted works <\/p>

12\/07\/2024 16:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60728","activity_ticket_id":"56849","ticket_reference":"HDT57934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16274 - New shower enclosure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"08\/07\/24","activity_end":"2024-07-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70107","activity_notes":"New shower enclosure ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 05:40 (michaelk)<\/b>Attended site to isolate shower supplies and cap off pipework to aid the shower removal. 1hr labour plus parts, total 77.81 ex vat. ( parts included the shower plates. )<\/p>

09\/07\/2024 07:07 (mark)<\/b>Make good wall, and start tiling.<\/p>

09\/07\/2024 16:37 (michaelk)<\/b>Attended site to install new shower pipework ready for tiling. Completed and left capped off. 2hrs labour 105<\/p>

10\/07\/2024 07:29 (mark)<\/b>Tile shower cubicle <\/p>

10\/07\/2024 17:32 (michaelk)<\/b>Attended site to isolate water supply and to cut back shower pipework to suit the new brackets. Drilled brackets to finished tiles and installed bar mixer shower. Reinstated water supplies and tested for tighteness, leav8ng in full working order. 2hrs labour 105<\/p>

12\/07\/2024 12:23 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2024 14:28 (mark)<\/b>Fit shower enclosure, mastic seal all round, Fit plinth and seal, fit angle to corner edge, make good wall and paint <\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60729","activity_ticket_id":"56850","ticket_reference":"HDT57935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70108","activity_notes":"Gas compliance testing without PATfriday 11 - 5pm","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 09:17 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 09:22 (sandra)<\/b>access FRiday with keys between 11 - 5pm <\/p>

10\/06\/2024 06:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60730","activity_ticket_id":"56851","ticket_reference":"HDT57936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70109","activity_notes":"Gas compliance testing without PATfriday 11 - 5pm","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 09:18 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 09:19 (sandra)<\/b>Friday access with keys 11 - 5<\/p>

10\/06\/2024 06:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60731","activity_ticket_id":"56852","ticket_reference":"HDT57937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70110","activity_notes":"Gas compliance testing without PATfriday 11 - 5pm ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 09:20 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 09:21 (sandra)<\/b>Friday access with keys 11 - 5pm <\/p>

10\/06\/2024 06:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60732","activity_ticket_id":"56853","ticket_reference":"HDT57938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 4","cs_id":"61","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"61","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70111","activity_notes":"Gas compliance testing without PATfriday must be done between 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 09:21 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 09:22 (sandra)<\/b>Friday access with keys between 11 - 3pm <\/p>

10\/06\/2024 06:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2024 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60733","activity_ticket_id":"56854","ticket_reference":"HDT57939","ticket_client":"2163","client_name":"Opus Talent Solutions ","ticket_title":"dishwasher not working ","ticket_address_1":"Becket House ","ticket_address_2":"5th Floor 36 Old Jewry","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8DD","cs_address_1":"Becket House ","cs_id":"2989","cs_address_2":"5th Floor 36 Old Jewry","cs_town":"London ","cs_postcode":"EC2R 8DD","ticket_client_site":"2989","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/06\/24","activity_end":"2024-06-05 11:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70112","activity_notes":"dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2024 09:58 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 09:59 (sandra)<\/b>booked for today <\/p>

05\/06\/2024 14:22 (jane)<\/b>Given price - 322.00 plus VAT <\/p>

06\/06\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60734","activity_ticket_id":"56749","ticket_reference":"HDT57834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"06\/06\/24","activity_end":"2024-06-06 10:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70113","activity_notes":"-Brian to check on 1x window in the living room not staying upbooked for 6th ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2024 14:41 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:42 (sandra)<\/b>booked for 3rd June <\/p>

29\/05\/2024 09:15 (sandra)<\/b>vacant from today 29th<\/p>

30\/05\/2024 20:22 (michaelk)<\/b>Attended site to check the heat8ng system and radiators for correct operation. 1hr labour 55<\/p>

31\/05\/2024 16:19 (iain)<\/b>ITC'S, meter readings.<\/p>

06\/06\/2024 12:18 (sandra)<\/b>windows all repaired and staying up <\/p>

06\/06\/2024 13:05 (jane)<\/b>Window has been repaired <\/p>

06\/06\/2024 17:09 (iain)<\/b>ITC'S<\/p>

06\/06\/2024 17:10 (iain)<\/b>ITC'S.<\/p>

07\/06\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2024 16:29 (jane)<\/b>Checked windows and adjusted window balances - 4No in total <\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60735","activity_ticket_id":"56855","ticket_reference":"HDT57940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window not staying up","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"06\/06\/24","activity_end":"2024-06-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70114","activity_notes":"window not staying upin Room 2","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2024 10:40 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 10:41 (sandra)<\/b>booked for 6th <\/p>

06\/06\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>

10\/06\/2024 16:33 (jane)<\/b>Tensioned secondary glazing and supplied and fitted new clamp<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60736","activity_ticket_id":"56856","ticket_reference":"HDT57941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/24","activity_end":"2024-07-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70115","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 11:34 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:35 (sandra)<\/b>booked for 11th July <\/p>

27\/06\/2024 14:43 (sandra)<\/b>Priority new tenant to move in on 12thquote for redecscan be started Friday 28th <\/p>

01\/07\/2024 11:43 (travis)<\/b>Itc works.<\/p>

03\/07\/2024 17:00 (michaelk)<\/b>Completed heating radiator and system inspection. 1hr labour 55<\/p>

04\/07\/2024 05:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60737","activity_ticket_id":"56856","ticket_reference":"HDT57941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/24","activity_end":"2024-07-03 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70116","activity_notes":"boiler and rads check ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 11:34 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:35 (sandra)<\/b>booked for 11th July <\/p>

27\/06\/2024 14:43 (sandra)<\/b>Priority new tenant to move in on 12thquote for redecscan be started Friday 28th <\/p>

01\/07\/2024 11:43 (travis)<\/b>Itc works.<\/p>

03\/07\/2024 17:00 (michaelk)<\/b>Completed heating radiator and system inspection. 1hr labour 55<\/p>

04\/07\/2024 05:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60738","activity_ticket_id":"56857","ticket_reference":"HDT57942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/24","activity_end":"2024-07-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70117","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 11:36 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:37 (sandra)<\/b>booked for 17th July <\/p>

07\/06\/2024 11:09 (sandra)<\/b>Dean to quote for redecoration <\/p>

17\/07\/2024 08:46 (travis)<\/b>Attended and found the existing tenant had extended their stay, Lillian had forgotten to tell us <\/p>

17\/07\/2024 09:12 (sandra)<\/b>ITC have been postponed until 19th August as Lilian forgot the tenant was extending their stay. She will confirm actual date in due course <\/p>

25\/07\/2024 15:14 (sandra)<\/b>rescheduled for 13th<\/p>

08\/08\/2024 16:36 (sandra)<\/b>MR to quote on works to leak areas <\/p>

09\/08\/2024 11:22 (sandra)<\/b>ITC's scheduled for 14th August <\/p>

20\/08\/2024 15:02 (jane)<\/b>Boiler and radiator checks completed batteries changed to thermostat<\/p>

22\/08\/2024 10:36 (sandra)<\/b>Lilian doesnt want ITCS started until w\/c 2nd <\/p>

28\/08\/2024 11:13 (sandra)<\/b>tenant moving in on 3rd September <\/p>

29\/08\/2024 13:25 (alan)<\/b>ITC Order replace extractor fans for both bathrooms and new smoke detector for hallway<\/p>

30\/08\/2024 10:19 (alan)<\/b>Return to site replace faulty extractor fans and smoke alarms Awaiting 18 lamps due in Monday <\/p>

30\/08\/2024 14:12 (michaelk)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted. 2hrs labour 105<\/p>

30\/08\/2024 14:31 (jane)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted - Email Sent<\/b><\/p>

02\/09\/2024 13:47 (alan)<\/b>Return to site and replace blown lamps <\/p>

03\/09\/2024 09:34 (dean)<\/b>240.00<\/p>

06\/09\/2024 06:31 (michaelk)<\/b>Collected replacement kitchen mixer and attended site to replace. Completed pipework modifications and left in full working order. 3hrs labour plus parts, total 324.99 ex vat.<\/p>

06\/09\/2024 08:56 (michael)<\/b>(Ticket Closed)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60739","activity_ticket_id":"56857","ticket_reference":"HDT57942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"20\/08\/24","activity_end":"2024-08-20 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70118","activity_notes":"boiler and rads check - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2024 11:36 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:37 (sandra)<\/b>booked for 17th July <\/p>

07\/06\/2024 11:09 (sandra)<\/b>Dean to quote for redecoration <\/p>

17\/07\/2024 08:46 (travis)<\/b>Attended and found the existing tenant had extended their stay, Lillian had forgotten to tell us <\/p>

17\/07\/2024 09:12 (sandra)<\/b>ITC have been postponed until 19th August as Lilian forgot the tenant was extending their stay. She will confirm actual date in due course <\/p>

25\/07\/2024 15:14 (sandra)<\/b>rescheduled for 13th<\/p>

08\/08\/2024 16:36 (sandra)<\/b>MR to quote on works to leak areas <\/p>

09\/08\/2024 11:22 (sandra)<\/b>ITC's scheduled for 14th August <\/p>

20\/08\/2024 15:02 (jane)<\/b>Boiler and radiator checks completed batteries changed to thermostat<\/p>

22\/08\/2024 10:36 (sandra)<\/b>Lilian doesnt want ITCS started until w\/c 2nd <\/p>

28\/08\/2024 11:13 (sandra)<\/b>tenant moving in on 3rd September <\/p>

29\/08\/2024 13:25 (alan)<\/b>ITC Order replace extractor fans for both bathrooms and new smoke detector for hallway<\/p>

30\/08\/2024 10:19 (alan)<\/b>Return to site replace faulty extractor fans and smoke alarms Awaiting 18 lamps due in Monday <\/p>

30\/08\/2024 14:12 (michaelk)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted. 2hrs labour 105<\/p>

30\/08\/2024 14:31 (jane)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted - Email Sent<\/b><\/p>

02\/09\/2024 13:47 (alan)<\/b>Return to site and replace blown lamps <\/p>

03\/09\/2024 09:34 (dean)<\/b>240.00<\/p>

06\/09\/2024 06:31 (michaelk)<\/b>Collected replacement kitchen mixer and attended site to replace. Completed pipework modifications and left in full working order. 3hrs labour plus parts, total 324.99 ex vat.<\/p>

06\/09\/2024 08:56 (michael)<\/b>(Ticket Closed)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60740","activity_ticket_id":"56858","ticket_reference":"HDT57943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/24","activity_end":"2024-07-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70119","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 11:37 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:39 (sandra)<\/b>booked for 30th July <\/p>

07\/06\/2024 11:13 (sandra)<\/b>Dean to quote for redecoration <\/p>

15\/07\/2024 11:32 (sandra)<\/b>hoping tenant leaves early on the 29thnew tenant moves in on 4th August <\/p>

29\/07\/2024 14:26 (travis)<\/b>ITC CHECKWorks to be carried out,Awaiting date to return and complete.<\/p>

30\/07\/2024 13:46 (travis)<\/b>Alignment of fridge and plinth,Replacement of living room door stop,Replacement smoke seals fitted to lobby and main doors,Repairs to bathroom cabinet mirrors,Mastic seals replacement in shower cubicle.Grout cleaning in shower cubicle.<\/p>

31\/07\/2024 06:19 (michaelk)<\/b>Attended site to carry out the heating system operational checks and to report any defects. Ran system up to full working temperature and tested all radiators and valves. Found the vaillant room sensor operational, however the front cover isn't secure and can be removed easily. I will quote to replace. 2hrs labour 105<\/p>

31\/07\/2024 09:35 (jane)<\/b>Attended site to carry out the heating system operational checks and to report any defects. Ran system up to full working temperature and tested all radiators and valves. Found the vaillant room sensor operational, however the front cover isn't secure and can be removed easily. I will quote to replace - Email Sent<\/b><\/p>

31\/07\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60741","activity_ticket_id":"56858","ticket_reference":"HDT57943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/24","activity_end":"2024-07-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70120","activity_notes":"boiler and rads check ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 11:37 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:39 (sandra)<\/b>booked for 30th July <\/p>

07\/06\/2024 11:13 (sandra)<\/b>Dean to quote for redecoration <\/p>

15\/07\/2024 11:32 (sandra)<\/b>hoping tenant leaves early on the 29thnew tenant moves in on 4th August <\/p>

29\/07\/2024 14:26 (travis)<\/b>ITC CHECKWorks to be carried out,Awaiting date to return and complete.<\/p>

30\/07\/2024 13:46 (travis)<\/b>Alignment of fridge and plinth,Replacement of living room door stop,Replacement smoke seals fitted to lobby and main doors,Repairs to bathroom cabinet mirrors,Mastic seals replacement in shower cubicle.Grout cleaning in shower cubicle.<\/p>

31\/07\/2024 06:19 (michaelk)<\/b>Attended site to carry out the heating system operational checks and to report any defects. Ran system up to full working temperature and tested all radiators and valves. Found the vaillant room sensor operational, however the front cover isn't secure and can be removed easily. I will quote to replace. 2hrs labour 105<\/p>

31\/07\/2024 09:35 (jane)<\/b>Attended site to carry out the heating system operational checks and to report any defects. Ran system up to full working temperature and tested all radiators and valves. Found the vaillant room sensor operational, however the front cover isn't secure and can be removed easily. I will quote to replace - Email Sent<\/b><\/p>

31\/07\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60742","activity_ticket_id":"56859","ticket_reference":"HDT57944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement alarm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/24","activity_end":"2024-06-11 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70121","activity_notes":"replacement alarm ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 12:20 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 12:21 (sandra)<\/b>booked for Monday <\/p>

10\/06\/2024 14:42 (jane)<\/b>Requested access for Tuesday 11th June <\/p>

12\/06\/2024 07:46 (michaelk)<\/b>Fitted replacement heat alarm, 1hr labour plus part, total 97.40 ex vat.<\/p>

12\/06\/2024 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60743","activity_ticket_id":"56860","ticket_reference":"HDT57945","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Level 1 toilets are all out of action","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/06\/24","activity_end":"2024-06-05 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70122","activity_notes":"Level 1 toilets are all out of actionall toilets except one are blocked.please attend today ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 12:57 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 17:02 (iain)<\/b>4 blocked toilets. Rodded and flushed through till clear.<\/p>

07\/06\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60744","activity_ticket_id":"56861","ticket_reference":"HDT57946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16262 - Repair\/replacement washer\/dryer ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/06\/24","activity_end":"2024-06-07 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70123","activity_notes":"Repair\/replacement washer\/dryer Friday tenant will be home for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 16:16 (sandra)<\/b>delivery on Friday 7th 10 - 2pm waiting on access confirmation <\/p>

06\/06\/2024 08:58 (sandra)<\/b>confirmed tenant home for access <\/p>

07\/06\/2024 15:10 (iain)<\/b>New washer\/dryer.<\/p>

07\/06\/2024 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60745","activity_ticket_id":"56862","ticket_reference":"HDT57947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16263 - repair\/replacement of washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/06\/24","activity_end":"2024-06-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70124","activity_notes":"repair\/replacement of washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2024 14:31 (sandra)<\/b>sent to RA to fit Option three <\/p>

06\/06\/2024 12:27 (sandra)<\/b>lead time 3 - 5 days <\/p>

13\/06\/2024 15:33 (jane)<\/b>Chased Repair Aid for an install date for the washer\/dryer <\/p>

14\/06\/2024 10:59 (jane)<\/b>Requested access for Wednesday 19th June between 10 and 2pm <\/p>

18\/06\/2024 11:35 (jane)<\/b>Confirmed for Wednesday 19th June Tenant to provide access until 12pm, after that they will need to use management keys. <\/p>

19\/06\/2024 16:24 (alan)<\/b>Supply access<\/p>

19\/06\/2024 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60746","activity_ticket_id":"56828","ticket_reference":"HDT57913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom issues ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/06\/24","activity_end":"2024-06-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70125","activity_notes":"to paint the water damage to the showerFor Wednesday between 9am and 2pm - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2024 16:33 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 16:34 (sandra)<\/b>waiting on access for Tuesday <\/p>

04\/06\/2024 09:36 (jane)<\/b>For Wednesday 5th June - Access via keys<\/p>

06\/06\/2024 10:52 (sandra)<\/b>emailed Hoho and Edyta to ask for access Tuesday morning at 8am to paint the water damage to the shower <\/p>

06\/06\/2024 21:03 (michaelk)<\/b>Attended site to clear shower trap to resolve the draining problem. There is wall damage to both sides of the shower enclosure, pictures have been forwarded to the office. Note; the cause of the trap blockage can be easily resolved by the tenants cleaning the trap periodically, which in this case was a flossing stick. 2hrs labour 105<\/p>

11\/06\/2024 08:50 (jane)<\/b>Confirmed access for Wednesday 12th - 9am to 2pm - keys for access for redecoration works <\/p>

13\/06\/2024 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60747","activity_ticket_id":"56863","ticket_reference":"HDT57948","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/16275 - Replacement bath mixer and kitchen tap ","ticket_address_1":"Flat 1 ","ticket_address_2":"22 Earlham Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9LN","cs_address_1":"Flat 1 ","cs_id":"2555","cs_address_2":"22 Earlham Street ","cs_town":"London ","cs_postcode":"WC2H 9LN","ticket_client_site":"2555","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/24","activity_end":"2024-07-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70126","activity_notes":"Replacement bath mixer and kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2024 16:28 (sandra)<\/b>emailed for access Wednesday 12th<\/p>

07\/06\/2024 09:37 (sandra)<\/b>Harry: I have requested access with the tenant and will let you know when they get back to me.provisionally booked waiting on confirmation <\/p>

07\/06\/2024 14:09 (sandra)<\/b>Wednesday doesnt work for the tenant and he is going to contact us with a new day\/date <\/p>

19\/06\/2024 10:37 (jane)<\/b>Requested access for Monday 24th June <\/p>

25\/06\/2024 10:26 (sandra)<\/b>still awaiting response for access <\/p>

25\/06\/2024 10:48 (sandra)<\/b>confirmed for 2nd July waiting on tenant or keys access confirmation <\/p>

25\/06\/2024 15:14 (sandra)<\/b>11 am with tenant 2nd July <\/p>

03\/07\/2024 08:43 (michaelk)<\/b>Attended site to replace the bath and kitchen taps as quoted. The kitchen tapnwas completed, however the bath taps require additional work to complete. Quote has been forwarded for the additional work. <\/p>

05\/07\/2024 11:54 (sandra)<\/b>To carry out additional works by draining down the cold water storage and replacing the isolation valveand wired bath waste. To allow access to the connectors and replace the flexible tap connectors asneeded.For the sum of 415.00 plus VATto proceed with additional works authorised by HM<\/p>

05\/07\/2024 11:57 (sandra)<\/b>emailed for access Friday 9th 8am - 4hours work<\/p>

11\/07\/2024 09:52 (sandra)<\/b>requested access for Tuesday 16th<\/p>

12\/07\/2024 16:07 (sandra)<\/b>confirmed 16th<\/p>

15\/07\/2024 09:21 (sandra)<\/b>Harry has asked it be rescheduled for later in the week. Advised Friday morning waiting for confirmation <\/p>

17\/07\/2024 10:23 (sandra)<\/b>chased <\/p>

18\/07\/2024 10:01 (sandra)<\/b>chased for access <\/p>

18\/07\/2024 10:04 (sandra)<\/b>FM cant get hold of tenant - wants to rescheduled to Wednesday 23rd and will come back to me with confirmation as soon as the tenant replies. <\/p>

18\/07\/2024 11:57 (sandra)<\/b>access confirmed <\/p>

19\/07\/2024 09:22 (sandra)<\/b>waiting on tenant to confirm keys or tenant <\/p>

24\/07\/2024 09:10 (sandra)<\/b>emailed at 8.15 this morning to reschedule as tenant no longer wants it done today. Booked for 30th July awaiting confirmation of keys or tenant <\/p>

24\/07\/2024 09:28 (sandra)<\/b>confirmed with tenant between 8 - 9 am for the 30th <\/p>

31\/07\/2024 06:05 (michaelk)<\/b>Attended site to complete the installation of the bath tap, which required additional work to isolate. Fitted new bath waste connections, isolation valves and flexible tap connections as reported. Left in full working order. 4hrs labour plus parts, total 284.46 ex vat.<\/p>

31\/07\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60748","activity_ticket_id":"56864","ticket_reference":"HDT57949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat A","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat A","cs_id":"931","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"931","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/24","activity_end":"2024-06-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70127","activity_notes":"PAT test only keys friday ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 16:27 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:39 (sandra)<\/b>booked for 7th <\/p>

07\/06\/2024 15:51 (roy)<\/b>Pat test<\/p>

07\/06\/2024 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60749","activity_ticket_id":"56865","ticket_reference":"HDT57950","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/24","activity_end":"2024-06-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70128","activity_notes":"PAT test only keys friday ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 16:28 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:39 (sandra)<\/b>booked for 7th<\/p>

07\/06\/2024 15:51 (roy)<\/b>Pat test<\/p>

07\/06\/2024 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60750","activity_ticket_id":"56866","ticket_reference":"HDT57951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/24","activity_end":"2024-06-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70129","activity_notes":"PAT test only keys friday ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 16:29 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:38 (sandra)<\/b>booked for 7th <\/p>

07\/06\/2024 15:50 (roy)<\/b>Pat test<\/p>

07\/06\/2024 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60751","activity_ticket_id":"56867","ticket_reference":"HDT57952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/24","activity_end":"2024-06-07 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70130","activity_notes":"PAT test only keys friday ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 16:30 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:38 (sandra)<\/b>booked for 6th<\/p>

06\/06\/2024 11:39 (sandra)<\/b>booked for 7th <\/p>

07\/06\/2024 15:50 (roy)<\/b>Pat test<\/p>

07\/06\/2024 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60752","activity_ticket_id":"56868","ticket_reference":"HDT57953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"communal handrail needs to be secured to the wall ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/24","activity_end":"2024-06-06 10:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70131","activity_notes":"communal handrail needs to be secured to the wall ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2024 09:04 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 10:49 (iain)<\/b>Checked and tightened any loose handrail.<\/p>

07\/06\/2024 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60753","activity_ticket_id":"56869","ticket_reference":"HDT57954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace the pull cord light switch","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/24","activity_end":"2024-06-06 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70132","activity_notes":"replace the pull cord light switchPLEASE USE KEYS AND KNOCK FIRST ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2024 09:16 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 09:17 (sandra)<\/b>KEYS AND KNOCK FIRST <\/p>

07\/06\/2024 05:36 (alan)<\/b>Replace broken pull cord light switch in bathroom <\/p>

07\/06\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60754","activity_ticket_id":"56870","ticket_reference":"HDT57955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To chemically clean the bathroom floor tiles - For Friday 7th June - Access via keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/06\/24","activity_end":"2024-06-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70133","activity_notes":"To chemically clean the bathroom floor tiles - For Friday 7th June - Access via keys To also look at the silicone around the shower and either straighten it up and clean or replace","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2024 09:23 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 10:36 (sandra)<\/b>Booked Friday 7th<\/p>

07\/06\/2024 12:50 (travis)<\/b>Chemical clean of bathroom floor tiles and grout,Remastic around shower enclosure.<\/p>

07\/06\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60755","activity_ticket_id":"56871","ticket_reference":"HDT57956","ticket_client":"2155","client_name":"Trinzic","ticket_title":"MDR\/JH\/15705 - Monthly emergency lighting check and water temperature test to tea station ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":null,"cs_id":"2990","cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"2990","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/24","activity_end":"2024-06-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70134","activity_notes":"Monthly emergency lighting check and water temperature test to tea station ","activity_timesheet":null,"ticket_notes_combined":"

06\/06\/2024 09:44 (jane)<\/b>For 21st June 2024<\/p>

17\/06\/2024 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60756","activity_ticket_id":"56820","ticket_reference":"HDT57905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat and lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/07\/24","activity_end":"2024-07-03 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70135","activity_notes":"--toilet seat cover also has lost its slow fall mechanism","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2024 12:25 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 16:38 (sandra)<\/b>waiting on confirmation for Wednesday PM <\/p>

04\/06\/2024 12:49 (jane)<\/b>For between 2 - 3pm on Wednesday 5th June. The tenant will provide access.<\/p>

06\/06\/2024 04:51 (alan)<\/b>Repair lamp holders to main room and hallway lights in flat Take photos of toilet seat and send to office to order replacement Please note the address is flat 1A not flat 1<\/p>

06\/06\/2024 11:54 (sandra)<\/b>toilet seat sent to Iain to enquire at Berwick street plumbers also sent to St Annes <\/p>

06\/06\/2024 15:54 (jane)<\/b>Toilet seat purchased from Berwick Plumbers <\/p>

25\/06\/2024 11:03 (sandra)<\/b>access asked for Thursday and seat is in Travis' van <\/p>

25\/06\/2024 12:55 (sandra)<\/b>Booked for Monday 1st to fit toilet seat <\/p>

26\/06\/2024 09:51 (sandra)<\/b>tenant to provide access <\/p>

01\/07\/2024 15:51 (travis)<\/b>Toilet seat replacement and sealed between floor and skirting in bedroom.<\/p>

01\/07\/2024 21:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60757","activity_ticket_id":"56872","ticket_reference":"HDT57957","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"collect hanging baskets and two stands and 2 brackets in the tunnel on Langley Street","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/24","activity_end":"2024-06-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70136","activity_notes":"MONDAY AFTER 12 PM picture sent separately collect hanging baskets and 2 brackets in the tunnel on Langley Streetand take them to Address is 8 St Vincent RoadTwickenhamTW2 7HJ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2024 14:23 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 14:25 (sandra)<\/b>Monday confirmed <\/p>

10\/06\/2024 14:57 (travis)<\/b>Items collected and taken to address in Twickenham,other items taken to self storage unit also Twickenham.<\/p>

10\/06\/2024 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60758","activity_ticket_id":"56873","ticket_reference":"HDT57958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock on door leading to the lift motor room is faulty","ticket_address_1":"16 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16 Rupert Street ","cs_id":"2054","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"2054","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/24","activity_end":"2024-06-06 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70137","activity_notes":"lock on door leading to the lift motor room is faulty (main lobby behind lift)for today ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2024 14:53 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 17:08 (iain)<\/b>Repaired lock and reinstated. Keys supplied by security for access to lift motor room does not have the correct key. It should be FB4 not FB1.<\/p>

07\/06\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60759","activity_ticket_id":"56826","ticket_reference":"HDT57911","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16271 - Rubbish clearance to basement area ","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/24","activity_end":"2024-06-06 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70138","activity_notes":"Rubbish clearance to basement area ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2024 17:05 (iain)<\/b>Clearance.<\/p>

10\/06\/2024 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60760","activity_ticket_id":"56874","ticket_reference":"HDT57959","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"boiler issues - emergency call out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/24","activity_end":"2024-06-07 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70139","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 09:12 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 10:34 (jane)<\/b>We are not charging the client for the call-out <\/p>

07\/06\/2024 11:02 (roy)<\/b>Tried to reset boiler but unable to.Downloaded book and apparently pressure too highReleased pressure but still no joy.New boiler and Knight Frank getting original contractors in<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60761","activity_ticket_id":"56875","ticket_reference":"HDT57960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hand rail fallen off ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/24","activity_end":"2024-06-07 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70140","activity_notes":"hand rail fallen off ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 09:14 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 11:03 (roy)<\/b>Handrail fallen downRefixed all ok<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60762","activity_ticket_id":"56876","ticket_reference":"HDT57961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16278 - Electrical remedial works ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/08\/24","activity_end":"2024-08-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70141","activity_notes":"Electrical remedial works booked for Tuesday 6th tenant to provide access bring keys incase the tenant goes out ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 09:16 (sandra)<\/b>sent to Alan to order parts <\/p>

05\/07\/2024 13:11 (sandra)<\/b>to be scheduled after Alans holiday <\/p>

24\/07\/2024 16:49 (sandra)<\/b>requested access for Tuesday 6th<\/p>

01\/08\/2024 11:40 (sandra)<\/b>confirmed with keys but tenant may be at home <\/p>

06\/08\/2024 13:56 (alan)<\/b>Quoted works <\/p>

06\/08\/2024 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60763","activity_ticket_id":"56877","ticket_reference":"HDT57962","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16268 - Door Replacement.","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/24","activity_end":"2024-06-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70142","activity_notes":"Door Replacement. - confirmed for Thursday from 8am ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 10:53 (sandra)<\/b>emailed to commence Thursday 13th . Waiting on confirmation from Randall <\/p>

11\/06\/2024 10:39 (jane)<\/b>Confirmed for Thursday 13th from 8am <\/p>

12\/06\/2024 11:02 (travis)<\/b>Pick up of materials <\/p>

13\/06\/2024 15:27 (travis)<\/b>New door and frame fitted in basement.Decorations required.<\/p>

25\/06\/2024 12:31 (sandra)<\/b>Access requested for Monday 1st <\/p>

28\/06\/2024 16:22 (sandra)<\/b>confirmed and paint colour sent to Dean <\/p>

02\/07\/2024 09:37 (dean)<\/b>160.00<\/p>

02\/07\/2024 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60764","activity_ticket_id":"56878","ticket_reference":"HDT57963","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"dimmer switch and radiator issue","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/06\/24","activity_end":"2024-06-07 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70143","activity_notes":"dimmer switch keys for this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 09:28 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 09:36 (sandra)<\/b>emailed for access today\/Monday waiting for Sue to confirm <\/p>

07\/06\/2024 10:23 (sandra)<\/b>Access with keys <\/p>

07\/06\/2024 14:16 (alan)<\/b>Replace faulty dimmer switch in hallway<\/p>

07\/06\/2024 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60765","activity_ticket_id":"56878","ticket_reference":"HDT57963","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"dimmer switch and radiator issue","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/06\/24","activity_end":"2024-06-07 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70144","activity_notes":"Radiator Removal of TRV Valve to bedroom radiator tested and replaced, no difference, a heating engineer will be required to bleed or replace radiator.MONDAY WITH KEYS ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2024 09:28 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 09:36 (sandra)<\/b>emailed for access today\/Monday waiting for Sue to confirm <\/p>

07\/06\/2024 10:23 (sandra)<\/b>Access with keys <\/p>

07\/06\/2024 14:16 (alan)<\/b>Replace faulty dimmer switch in hallway<\/p>

07\/06\/2024 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60766","activity_ticket_id":"56718","ticket_reference":"HDT57803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/24","activity_end":"2024-06-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70145","activity_notes":"Keys for access - to fit kitchen cupboard handles (that have in reception), for Wednesday afternoon ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:44 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:49 (sandra)<\/b>vacant property. Dean to take a look today<\/p>

22\/05\/2024 14:15 (alan)<\/b>Charge blinds and label charges for blindsReprogram remote for blinds test and leave working<\/p>

22\/05\/2024 16:11 (iain)<\/b>ITC'S.<\/p>

22\/05\/2024 16:11 (iain)<\/b>Property is furnished. Client to advise.<\/p>

23\/05\/2024 09:07 (michaelk)<\/b>C9mpleted heating system\/radiator inspection. 1hr labour 55<\/p>

28\/05\/2024 14:52 (sandra)<\/b>to return and silicone bath and shower in grey <\/p>

29\/05\/2024 16:47 (iain)<\/b>Mastic to shower tray.<\/p>

29\/05\/2024 21:51 (michael)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 10:02 (jane)<\/b>Kitchen door handles on order - 5 day lead-time <\/p>

12\/06\/2024 10:18 (travis)<\/b>New handles fitted to lower kitchen cupboard doors.<\/p>

12\/06\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/07\/2024 15:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2024 16:40 (sandra)<\/b>booked for Wednesday to take meter readings <\/p>

03\/07\/2024 08:28 (alan)<\/b>Take photos of all Meters and email to Office for flat 1<\/p>

04\/07\/2024 04:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60767","activity_ticket_id":"56879","ticket_reference":"HDT57964","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/15760 - Handy Man Service ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/06\/24","activity_end":"2024-06-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70146","activity_notes":"Handy Man Service ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 10:30 (jane)<\/b>For Wednesday 12h and Thursday 13th June <\/p>

12\/06\/2024 17:05 (iain)<\/b>Maintenance.<\/p>

13\/06\/2024 16:25 (iain)<\/b>Maintenance.<\/p>

13\/06\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60768","activity_ticket_id":"56877","ticket_reference":"HDT57962","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16268 - Door Replacement.","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/07\/24","activity_end":"2024-07-01 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70147","activity_notes":"Door Replacement. - redecorate","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 10:53 (sandra)<\/b>emailed to commence Thursday 13th . Waiting on confirmation from Randall <\/p>

11\/06\/2024 10:39 (jane)<\/b>Confirmed for Thursday 13th from 8am <\/p>

12\/06\/2024 11:02 (travis)<\/b>Pick up of materials <\/p>

13\/06\/2024 15:27 (travis)<\/b>New door and frame fitted in basement.Decorations required.<\/p>

25\/06\/2024 12:31 (sandra)<\/b>Access requested for Monday 1st <\/p>

28\/06\/2024 16:22 (sandra)<\/b>confirmed and paint colour sent to Dean <\/p>

02\/07\/2024 09:37 (dean)<\/b>160.00<\/p>

02\/07\/2024 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60769","activity_ticket_id":"56880","ticket_reference":"HDT57965","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF Ladies toilet (2nd cubicle along). L3 Ladies toilet (2nd cubicle along).- Plus L2 Gents toilet (1st cubicle) - Stainless steel wall hung brush holder not threading plus door closure to stairwell squeaking ground floor reception ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/24","activity_end":"2024-06-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70148","activity_notes":"Description: GF Ladies toilet (2nd cubicle along). L3 Ladies toilet (2nd cubicle along).send in your contractor next week to refit\/fix this cupboard panels that keep falling off.Plus L2 Gents toilet (1st cubicle) - Stainless steel wall hung brush holder not threadingplus door closure to stairwell squeaking ground floor receptionTuesday PM ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 11:43 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 11:44 (sandra)<\/b>Tuesday PM booked <\/p>

11\/06\/2024 15:07 (travis)<\/b>List of works inc,Replacement of decor panels in toilets,Repair of toilet brush,Overhaul of door closer but still very noisy, have been instructed to replace,will return to fit once delivered.<\/p>

12\/06\/2024 12:28 (jane)<\/b>Returning on Friday to fit the new closure <\/p>

14\/06\/2024 12:07 (travis)<\/b>Attended and fitted a new door closer,Try ING to source a new chrome cover to suit.<\/p>

19\/06\/2024 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60770","activity_ticket_id":"56881","ticket_reference":"HDT57966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/24","activity_end":"2024-06-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70149","activity_notes":"list of works - Tuesday 1st Floor Ladies toiletSoap holder needs to be screw back, the other two need to be screw tighterLadies Toilet toilet seat needs to be replaced cubicle next to the hand dryer. Tenants also mentioned that the toilet on the end on the right is broken again, a contractor has been to fix that end toilet seat twice now but hasnt been fixed both times. 2nd floor gents toilet there is a small crack ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 14:59 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 15:01 (sandra)<\/b>booked for Tuesday <\/p>

11\/06\/2024 16:41 (iain)<\/b>Refixed 3x soap dispensers.2x toilet seats on order.<\/p>

12\/06\/2024 09:26 (jane)<\/b>Refixed 3x soap dispensers. 2x toilet seats on order. - Email Sent<\/b><\/p>

21\/06\/2024 13:26 (jane)<\/b>Update - Toilet seats expect into stock Monday and Tuesday next week - special order - Email Sent<\/b><\/p>

21\/06\/2024 13:44 (alan)<\/b>Ordered replacement toilet seats <\/p>

25\/06\/2024 12:18 (alan)<\/b>Return to site and replace 2 toilet seats and refix loose seat in ladies wc <\/p>

25\/06\/2024 13:22 (jane)<\/b>(Ticket Closed)<\/p>

25\/07\/2024 09:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60771","activity_ticket_id":"56882","ticket_reference":"HDT57967","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"arrange for Roy to drop of a small box with signage to Goodwin & Goodwin.","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/06\/24","activity_end":"2024-06-07 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70150","activity_notes":"arrange for Roy to drop of a small box with signage to Goodwin & Goodwin.The address is.Goodwin & Goodwin, Unit 3, Guillemot Place, Clarendon Road, London, N22, 6XGT: 0208 829 0599 This will need to come out of Lynne Henderson budget. I have spoken to Roy he will pick the package up today, then deliver on Monday morning. ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 15:17 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 15:18 (sandra)<\/b>Roy to collect and deliver on Monday <\/p>

10\/06\/2024 09:32 (roy)<\/b>Dropped off as requested <\/p>

10\/06\/2024 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60772","activity_ticket_id":"56748","ticket_reference":"HDT57833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/06\/24","activity_end":"2024-06-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70151","activity_notes":"bathroom window doesnt stay up ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2024 14:38 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:39 (sandra)<\/b>booked for 30th May <\/p>

29\/05\/2024 10:54 (sandra)<\/b>vacant today Lilian wants this one done first <\/p>

30\/05\/2024 20:21 (michaelk)<\/b>Attended site to run the heating system up to temperature and test. Checked all underfloor controls and circuits for correct operation. 2hrs labour 105<\/p>

31\/05\/2024 16:14 (iain)<\/b>ITC'S.<\/p>

31\/05\/2024 16:14 (iain)<\/b>Freezer door on order.<\/p>

03\/06\/2024 11:12 (jane)<\/b>Freezer door on order - 5 day lead-time <\/p>

05\/06\/2024 10:36 (sandra)<\/b>Iain has confirmed bathroom window is working and stays up <\/p>

06\/06\/2024 17:06 (iain)<\/b>ITC'S. Freezer door.<\/p>

06\/06\/2024 21:24 (michaelk)<\/b>Completed new grohe shower installation. 4hrs labour plus parts, total 604.99 ex vat.<\/p>

07\/06\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 16:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 16:08 (sandra)<\/b>emailed for appointment from Brian for Bathroom window that doesnt stay up <\/p>

11\/06\/2024 14:36 (jane)<\/b>Requested access for Monday 17th June to attend to the bathroom window <\/p>

13\/06\/2024 08:49 (jane)<\/b>Attending to window on Monday 17th June at 2pm - access via tenant <\/p>

17\/06\/2024 16:02 (jane)<\/b>Window need re-programming in, Twenty Twenty to advise of a date <\/p>

21\/06\/2024 09:43 (sandra)<\/b>Access requested for Monday for Twentytwenty 24th<\/p>

25\/06\/2024 12:49 (sandra)<\/b>quote sent to repair window sent <\/p>

25\/06\/2024 12:50 (sandra)<\/b>Quote received from Twentytwenty <\/p>

26\/06\/2024 09:18 (jane)<\/b>TwentyTwenty looked at the bathroom external window, if the window is only opened around 100mm it drops back down, but if it is opened around 200mm it will stay open, there are restrictors on the window at the moment that stop the window opening to 200mm.We could remove the existing restrictors and fit new restrictors to allow the window to open to 200mmAlternatively 2 men will need to remove the secondary glazing, blind, mirror and towel rail to allow access and then the staff beads, parting beads and sash to allow additional weight to be added and then everything will need to be refitted and made good.If your would like a quote for this option, please advise - Email Sent<\/b><\/p>

26\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60773","activity_ticket_id":"56750","ticket_reference":"HDT57835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/24","activity_end":"2024-06-10 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70152","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2024 14:43 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:49 (sandra)<\/b>booked for 10th June <\/p>

06\/06\/2024 14:07 (sandra)<\/b>Dean to attend to quote for redecs<\/p>

10\/06\/2024 11:59 (alan)<\/b>Replace 2 out of date smoke alarms <\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60774","activity_ticket_id":"56883","ticket_reference":"HDT57968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen\/living area dimmer switches not working - Attendance after 11am today - Ring Adriana for access ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/24","activity_end":"2024-06-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70153","activity_notes":"Kitchen\/living area dimmer switches not working - Attendance after 11am today - Ring Adriana for access ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 09:34 (System)<\/b>Ticket Created<\/p>

11\/06\/2024 04:49 (alan)<\/b>Replace 5 faulty dimmer switch modules to lights in main room <\/p>

11\/06\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60775","activity_ticket_id":"56884","ticket_reference":"HDT57969","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To drain down water tank - Provisionally programmed in For Wednesday morning 12th June ","ticket_address_1":"Flat 4","ticket_address_2":"80 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"Flat 4","cs_id":"2219","cs_address_2":"80 Long Acre ","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2219","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/24","activity_end":"2024-06-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70154","activity_notes":"To drain down water tank - Provisionally programmed in For Wednesday morning 12th June ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 10:19 (System)<\/b>Ticket Created<\/p>

12\/06\/2024 09:12 (jane)<\/b>Rebooked for 12 noon today <\/p>

13\/06\/2024 16:04 (michaelk)<\/b>Attended site to drain down cws tank, located in flat 4. Completed work and capped off the inlet and outlet pipework. 3hrs labour 155<\/p>

13\/06\/2024 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60776","activity_ticket_id":"56750","ticket_reference":"HDT57835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/06\/24","activity_end":"2024-06-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70155","activity_notes":"Decoration - needs to be completed by 13th June ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2024 14:43 (System)<\/b>Ticket Created<\/p>

22\/05\/2024 14:49 (sandra)<\/b>booked for 10th June <\/p>

06\/06\/2024 14:07 (sandra)<\/b>Dean to attend to quote for redecs<\/p>

10\/06\/2024 11:59 (alan)<\/b>Replace 2 out of date smoke alarms <\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:14 (iain)<\/b>ITC'S.<\/p>

12\/06\/2024 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60777","activity_ticket_id":"56885","ticket_reference":"HDT57970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16282 - To replace fuse distribution board ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/24","activity_end":"2024-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70156","activity_notes":"To replace fuse distribution board ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 13:09 (alan)<\/b>Quoted works <\/p>

12\/06\/2024 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60778","activity_ticket_id":"56886","ticket_reference":"HDT57971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Supplied and fitted new alarm following gas safety inspection ","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/24","activity_end":"2024-06-10 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70157","activity_notes":"Supplied and fitted new alarm following gas safety inspection ","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2024 11:10 (System)<\/b>Ticket Created<\/p>

10\/06\/2024 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60779","activity_ticket_id":"56887","ticket_reference":"HDT57972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Supplied and fitted new alarm following gas safety inspection","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/24","activity_end":"2024-06-10 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70158","activity_notes":"Supplied and fitted new alarm following gas safety inspection","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2024 11:15 (System)<\/b>Ticket Created<\/p>

10\/06\/2024 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60780","activity_ticket_id":"56888","ticket_reference":"HDT57973","ticket_client":"1961","client_name":"August Equity","ticket_title":"To attend to broken flusher on the ladies toilets - For this afternoon ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/06\/24","activity_end":"2024-06-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70159","activity_notes":"To attend to broken flusher on the ladies toilets - For this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 11:28 (System)<\/b>Ticket Created<\/p>

12\/06\/2024 10:15 (iain)<\/b>Temporary repair to toilet flush. To return with new syphon.<\/p>

12\/06\/2024 11:04 (jane)<\/b>Returning on Thursday morning at 8am to fit the new flush <\/p>

13\/06\/2024 16:22 (iain)<\/b>To supply amd fit new syphon in 1st floor ladies toilet.<\/p>

13\/06\/2024 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60781","activity_ticket_id":"56889","ticket_reference":"HDT57974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16273 - Bathroom works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"15\/07\/24","activity_end":"2024-07-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70160","activity_notes":"Bathroom works Please check that the gaps between the shower unit and the windows are wide enough for the cleaners to clean between the gaps.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 10:14 (michaelk)<\/b>Attended site to first fix the hot and cols water services including waste. Re-routed the hot and cold supplies plus basin waste in to he wall. Re-routed the bath waste and ran towards the proposed shower position. 6hrs labour plus parts, total 392.20 ex vat.<\/p>

16\/07\/2024 09:42 (mark)<\/b>Bathroom works <\/p>

17\/07\/2024 12:33 (michael)<\/b>(Ticket Closed)<\/p>

18\/07\/2024 20:51 (michaelk)<\/b>Attended site to 2nd fix shower. Had a few issues fixing the wall plates as the depth of the shower plate was very close. Drilled shower plate with metal fixings and installed bar. Commissioned to 38c on completion and finished off handset and cleaned tray and enclosure. 3hrs labour 155<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60782","activity_ticket_id":"56890","ticket_reference":"HDT57975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - Provisionally booked for Wednesday 26th June ","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/24","activity_end":"2024-06-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70161","activity_notes":"To carry out PAT testing - booked for Wednesday 26th June with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 15:04 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 12:19 (sandra)<\/b>no reply from tenant. Emailed Edyta to ask if she wants this rescheduled. <\/p>

25\/06\/2024 14:01 (sandra)<\/b>booked for Wednesday with keys <\/p>

26\/06\/2024 15:06 (roy)<\/b>Pat test<\/p>

26\/06\/2024 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60783","activity_ticket_id":"56891","ticket_reference":"HDT57976","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Basement Electric Room - To secure the metal trim below the meters as it has come loose and also to dispose of the items shown in picture one please","ticket_address_1":"92 Harley Street ","ticket_address_2":"","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"W1G 7HU","cs_address_1":"92 Harley Street ","cs_id":"603","cs_address_2":"","cs_town":"LONDON ","cs_postcode":"W1G 7HU","ticket_client_site":"603","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/06\/24","activity_end":"2024-06-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70162","activity_notes":"Basement Electric Room - To secure the metal trim below the meters as it has come loose and also to dispose of the items shown in picture one please","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 15:07 (System)<\/b>Ticket Created<\/p>

11\/06\/2024 10:21 (travis)<\/b>Refitted electrical steel ducting,Cleared electric room of rubbish,Swept and cleaned room.<\/p>

11\/06\/2024 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60784","activity_ticket_id":"56892","ticket_reference":"HDT57977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - Provisionally booked for Wednesday 26th June","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/24","activity_end":"2024-06-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70163","activity_notes":"To carry out PAT testing - booked for Wednesday 26th Junewith keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 16:18 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 12:18 (sandra)<\/b>Wednesday with keys <\/p>

26\/06\/2024 10:48 (roy)<\/b>Pat test<\/p>

26\/06\/2024 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60785","activity_ticket_id":"56893","ticket_reference":"HDT57978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - Provisionally booked for Wednesday 26th June","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.3","cs_id":"944","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"944","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/24","activity_end":"2024-06-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70164","activity_notes":"To carry out PAT testing - booked for Wednesday 26th Juneneed to attend with Edyta at 10 am 07518295794","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 16:20 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 12:19 (sandra)<\/b>to attend with Edyta - call before you get there <\/p>

26\/06\/2024 10:48 (roy)<\/b>Pat test<\/p>

26\/06\/2024 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60786","activity_ticket_id":"56894","ticket_reference":"HDT57979","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - Provisionally booked for Thursday 27th June","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/24","activity_end":"2024-06-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70165","activity_notes":"To carry out PAT testing - booked for Thursday 27th June with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 16:22 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 09:01 (sandra)<\/b>use management keys <\/p>

27\/06\/2024 15:38 (roy)<\/b>Pat test <\/p>

27\/06\/2024 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60787","activity_ticket_id":"56895","ticket_reference":"HDT57980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - Provisionally booked for Thursday 27th June","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/24","activity_end":"2024-06-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70166","activity_notes":"To carry out PAT testing - booked for Thursday 27th June with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2024 16:23 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 09:02 (sandra)<\/b>use management keys <\/p>

27\/06\/2024 09:49 (roy)<\/b>Pat test<\/p>

27\/06\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60788","activity_ticket_id":"56896","ticket_reference":"HDT57981","ticket_client":"2122","client_name":"Gresham College","ticket_title":"Stuck tap in the disabled toilet ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/06\/24","activity_end":"2024-06-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70167","activity_notes":"Stuck tap in the disabled toilet and leak in the corridor by the Headmasters Study ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2024 09:19 (System)<\/b>Ticket Created<\/p>

11\/06\/2024 09:45 (roy)<\/b>Received call around 6pm.Visited site as tap running continuously and unable to turn off.On arrival the CEO took me into the toilet to show me and hey presto it turned off.He repeatedly turned off\/on in front of me and all ok.We locked door just in case and need to revisit to check tap.An hour later Angela called to say there was a leak downstairs but everyone had left site and asked if we could return on Tuesday <\/p>

11\/06\/2024 18:12 (roy)<\/b>This should be two different jobs as nog relatedOne is for Angela the other is for James as it is a roof leak.Investigated tap and this may be for original contractors that fitted tap.Angela to leg us know what she wants us to do.Roof leak requires further investigation but skylight has two panes of glass broken in skylight. Not sure if this is the cause but may be<\/p>

12\/06\/2024 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60789","activity_ticket_id":"56897","ticket_reference":"HDT57982","ticket_client":"2164","client_name":"DRD Partnership ","ticket_title":"We have a cupboard that is stuck open in the unlocked position","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/06\/24","activity_end":"2024-06-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70168","activity_notes":"We have a cupboard that is stuck open in the unlocked positionWe have previously had the entire lock changed for getting stuck in the closed position and it seems it has occurred again.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2024 10:36 (System)<\/b>Ticket Created<\/p>

11\/06\/2024 11:35 (travis)<\/b>Attended and levelled double sliding doors to office cabinet,Lubricated runner tracks.<\/p>

11\/06\/2024 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60790","activity_ticket_id":"56898","ticket_reference":"HDT57983","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1 and Flat 2 - Check the heating and hot water supply ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/24","activity_end":"2024-06-11 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70169","activity_notes":"Flat 1 and Flat 2 - Check the heating and hot water supply urgently confirm the hot water supply to Flat 1. Please could you confirm if the heating and hot water system for flat 1 is identical to that of flat 2 alternatively, does flat 1 and flat 2 share the same heating and hot water system which was on the half landing","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2024 11:04 (System)<\/b>Ticket Created<\/p>

12\/06\/2024 07:40 (michaelk)<\/b>Attended site to survey heating systems to both flats. 2hrs labour 105<\/p>

12\/06\/2024 08:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60791","activity_ticket_id":"56899","ticket_reference":"HDT57984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - For Wednesday 19th June - 9am - call 30 minutes prior to attending on 0330 0240 102.","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"898","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"898","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/24","activity_end":"2024-06-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70170","activity_notes":"To carry out PAT testing - For Wednesday 19th June - 9am - call 30 minutes prior to attending on 0330 0240 102.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2024 13:07 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 12:42 (roy)<\/b>Pat test<\/p>

19\/06\/2024 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60792","activity_ticket_id":"56900","ticket_reference":"HDT57985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - For Wednesday 19th June - From 9am - call 30 minutes prior to attending on 0330 0240 102.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/24","activity_end":"2024-06-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70171","activity_notes":"To carry out PAT testing - For Wednesday 19th June - From 9am - call 30 minutes prior to attending on 0330 0240 102.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2024 13:09 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 12:43 (roy)<\/b>Pat test<\/p>

19\/06\/2024 12:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60793","activity_ticket_id":"56901","ticket_reference":"HDT57986","ticket_client":"2165","client_name":"Ayers & Cruiks ","ticket_title":"MR\/JH\/16285 - Electrical remedial works ","ticket_address_1":"Flat 21","ticket_address_2":"225 West Road ","ticket_town":"Southend on Sea","ticket_county":null,"ticket_postcode":"SS2 6HZ","cs_address_1":"Flat 21","cs_id":"2991","cs_address_2":"225 West Road ","cs_town":"Southend on Sea","cs_postcode":"SS2 6HZ","ticket_client_site":"2991","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/06\/24","activity_end":"2024-06-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70172","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2024 13:12 (jane)<\/b>Provisionally attending on Saturday 15th June <\/p>

14\/06\/2024 04:52 (alan)<\/b>Quoted works<\/p>

14\/06\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60794","activity_ticket_id":"56902","ticket_reference":"HDT57987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked pump on Washing Machine - Tenant home for access ","ticket_address_1":"Flat 7","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 7","cs_id":"1784","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"1784","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/24","activity_end":"2024-06-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70173","activity_notes":"Blocked pump on Washing Machine - Tenant home for access We are having a problem with our washing machine - it looks like the drain pump needs to be cleaned. Unfortunately, we cant access the pump ourselves as it is behind the skirting board.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2024 14:40 (System)<\/b>Ticket Created<\/p>

11\/06\/2024 15:50 (jane)<\/b>Unblocked pump to washing machine, but will need to return on Friday to silicone in the plinth (had to remove to get to the pump)<\/p>

11\/06\/2024 18:14 (roy)<\/b>Cleared out pump and machine ok but ntr to resilicone plinth<\/p>

14\/06\/2024 10:47 (jane)<\/b>Requested access for 3pm today <\/p>

14\/06\/2024 11:24 (jane)<\/b>Confirmed for access today at 3pm - tenant home <\/p>

15\/06\/2024 11:53 (roy)<\/b>Removed and replaced grey silicone to the plinth.<\/p>

17\/06\/2024 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60795","activity_ticket_id":"56903","ticket_reference":"HDT57988","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To attend to leak in the corridor by the Headmasters Study ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/24","activity_end":"2024-06-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70174","activity_notes":"To attend to leak in the corridor by the Headmasters Study ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 08:57 (System)<\/b>Ticket Created<\/p>

12\/06\/2024 08:58 (jane)<\/b>Roof leak requires further investigation but skylight has two panes of glass broken in skylight. Not sure if this is the cause but may be<\/p>

15\/06\/2024 11:52 (roy)<\/b>Got access onto Lower roof and I believe the skylight needs replacing.In poor condition.There are a few repairs to the roof that needs attention as well.Need materials<\/p>

17\/06\/2024 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60796","activity_ticket_id":"56904","ticket_reference":"HDT57989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16284 - Redecoration of apartment ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/06\/24","activity_end":"2024-06-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70175","activity_notes":"Redecoration of apartment as to quotation New tenant due in on 14th June ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2024 09:54 (jane)<\/b>New tenant moves in on the 14th June <\/p>

13\/06\/2024 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60797","activity_ticket_id":"56905","ticket_reference":"HDT57990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16283 - Replacement radiator to living room ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/24","activity_end":"2024-06-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70176","activity_notes":"Replacement radiator to living room ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 10:12 (jane)<\/b>For Friday 14th June <\/p>

17\/06\/2024 07:25 (michaelk)<\/b>Attended site to replace the leaking radiator to the living room as quoted. Completed work and left in full working order. 544.95 ex vat.<\/p>

17\/06\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60798","activity_ticket_id":"56906","ticket_reference":"HDT57991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak on dishwasher - For today between 12:00\/12:30pm ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/24","activity_end":"2024-06-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70177","activity_notes":"Leak on dishwasher Weve noticed a leak in the back of the dishwasher, inspecting it there seems to be a hole\/puncture in the back.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 10:49 (System)<\/b>Ticket Created<\/p>

12\/06\/2024 13:05 (travis)<\/b>Attended above property and found the inner stainless steel skin to dishwasher to have been pierced, not repairable so have taken details for a replacement quote.Photos attached.<\/p>

12\/06\/2024 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60799","activity_ticket_id":"56907","ticket_reference":"HDT57992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedials works - For Friday morning 14th June ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/24","activity_end":"2024-06-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70178","activity_notes":"Remedials works - For Friday morning 14th June Repairs to the vinyl Install a lock to the top floor roof hatchInstall missing fire extinguisher signage with the building","activity_timesheet":"1","ticket_notes_combined":"

12\/06\/2024 11:11 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 08:38 (travis)<\/b>Attended and found various areas of lino on stairs and first floor corridor to be uplifting, refixed with flooring adhesive,Checked all extinguishers signage and refitted where required.Couldn't find a roof hatch to fit a lock to on top floor, photo attached.<\/p>

14\/06\/2024 10:02 (travis)<\/b>Attended and refitted floor covering behind step nosing,Replaced missing extinguisher signage Fitted a hasp and staple to roof access with coded pad lock ,Code 3939.<\/p>

14\/06\/2024 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60800","activity_ticket_id":"56908","ticket_reference":"HDT57993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for 1:30pm today - Tenant will provide access ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/24","activity_end":"2024-06-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70179","activity_notes":"List of works for1:30pm today - Tenant will provide access 1. The lid to the fridges vegetable box is broken (doesnt fix to the box) this isnt an issue to worry about but similarly I dont want anyone thinking I broke it! 2. More importantly the shower door leaks water on to the floor when shut, again with a bath mat down it doesnt do much damage beyond wetting the mat, but it is noticeable the amount leaking out (not a dribble) and it would be perhaps good if someone could come look at it?","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 11:22 (System)<\/b>Ticket Created<\/p>

12\/06\/2024 16:05 (travis)<\/b>Replaced shower door seal,Taken details for new fridge crisping drawer.On order.<\/p>

12\/06\/2024 16:41 (jane)<\/b>Vegetable container on order - 3-5 day lead-time <\/p>

21\/06\/2024 09:39 (sandra)<\/b>requested access for 25th Tuesday <\/p>

21\/06\/2024 14:56 (sandra)<\/b>waiting on confirmation of access for fridge drawer <\/p>

24\/06\/2024 09:48 (travis)<\/b>Collection and delivery\/fitment of refrigerator crisping drawer.<\/p>

24\/06\/2024 12:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60801","activity_ticket_id":"56909","ticket_reference":"HDT57994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please can you arrange for the items stored within the electrical cupboard at the above address be removed urgently.","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/24","activity_end":"2024-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70180","activity_notes":"Please can you arrange for the items stored within the electrical cupboard at the above address be removed urgently.There are at least 3 pieces of plasterboard in there and I cant see what is behind that. ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 12:13 (System)<\/b>Ticket Created<\/p>

12\/06\/2024 13:02 (travis)<\/b>Cleared electrical cupboard of plasterboard and boxed rubbish,swept and cleaned,Disposed of items.<\/p>

12\/06\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60802","activity_ticket_id":"56910","ticket_reference":"HDT57995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace blown lamps in the common parts ","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/24","activity_end":"2024-06-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70181","activity_notes":"To replace blown lamps in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 13:52 (System)<\/b>Ticket Created<\/p>

13\/06\/2024 14:07 (alan)<\/b>Replace blown lamps in common parts <\/p>

13\/06\/2024 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60803","activity_ticket_id":"56911","ticket_reference":"HDT57996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace blown lamps to second floor ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/24","activity_end":"2024-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70182","activity_notes":"To replace blown lamps to second floor ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 13:53 (System)<\/b>Ticket Created<\/p>

13\/06\/2024 14:04 (alan)<\/b>Replace blown lamp in office <\/p>

13\/06\/2024 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60804","activity_ticket_id":"56912","ticket_reference":"HDT57997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of remedial works - keys from security for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58-60 Shaftesbury Avenue ","cs_id":"2992","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2992","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/24","activity_end":"2024-06-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70183","activity_notes":"List of remedial works - keys from security for access Replace electric meter room Fire door lock to remain the same.Install signage to the door to show electric meter roomIn stall gas meter sign to the gas cupboardInstall rubber mat in front of electric meters within the cupboardInstall drain cover in electric meter roomCheck all windows in the common area have window restrictors and all window ironmongery is in place if missing please replace.","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 14:14 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 14:52 (jane)<\/b>Warning Signs on order - 2\/3 day lead-time <\/p>

19\/06\/2024 15:01 (alan)<\/b>Supply rubber matting and order signs <\/p>

19\/06\/2024 16:35 (jane)<\/b>Supplied rubber matting all other parts are on order - Email Sent<\/b><\/p>

26\/06\/2024 07:22 (alan)<\/b>Remdail works <\/p>

26\/06\/2024 10:42 (alan)<\/b>Install signage to the door to show electric meter roomIn stall gas meter sign to the gas cupboardInstall rubber mat in front of electric meters within the cupboardInstall drain cover in electric meter roomReplace missing windows strays 1st and 2nd floor in the common and make sure all windows in common parts have window restrictors<\/p>

26\/06\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60805","activity_ticket_id":"56429","ticket_reference":"HDT57514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/24","activity_end":"2024-06-12 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70184","activity_notes":"Repair plinth housing oven etc ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 10:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2024 10:38 (sandra)<\/b>booked for 30th April <\/p>

30\/04\/2024 17:04 (iain)<\/b>ITC'S.<\/p>

01\/05\/2024 10:20 (sandra)<\/b>1.Bottom locks-keys stuck inside2.Flat door seal3.Left bedroom light switches faulty4.Chipped Oven stand5.chipped wardrobe shelf6.To attached film to both inside and outer arched windows7.To clean bedroom outer windows8.To replace lamp shade (there's one extra shades left on top of the fridge..if usable)9.Both bathroom to regrout and remastic (grey silicon)<\/p>

03\/05\/2024 11:55 (sandra)<\/b>Alan booked for Wednesday 8th - vacant with keys <\/p>

03\/05\/2024 16:25 (iain)<\/b>ITC'S.<\/p>

08\/05\/2024 08:00 (iain)<\/b>ITC'S. Grout and mastic bathroom floors.<\/p>

08\/05\/2024 16:10 (iain)<\/b>ITC'S. Window film.<\/p>

09\/05\/2024 10:26 (alan)<\/b>Replace bathroom extractors fans in both main bathroom and ensuite bathroomReplace 3 broken grid switchs in main bedroom <\/p>

09\/05\/2024 15:04 (sandra)<\/b>BOILER AND RADS BOOKED FOR MONDAY <\/p>

10\/05\/2024 14:40 (jane)<\/b>Dark grey window film on order for arched windows - 5 day lead-time <\/p>

10\/05\/2024 16:24 (iain)<\/b>Rake out and regrout ensuite floor.<\/p>

10\/05\/2024 16:25 (iain)<\/b>Floor grout complete. Awaiting window film for bedroom.<\/p>

14\/05\/2024 07:41 (iain)<\/b>ITC's.<\/p>

14\/05\/2024 10:05 (michaelk)<\/b>Completed heating system\/radiator inspection. 1hr labour 55<\/p>

21\/05\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2024 16:08 (iain)<\/b>Mastic bathroom shelf.<\/p>

12\/06\/2024 15:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

12\/06\/2024 16:07 (travis)<\/b>Tidied up bottom of kitchen unit fronts,Taken details of hob,Recoloured grout areas in bathrooms.<\/p>

12\/06\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60806","activity_ticket_id":"56913","ticket_reference":"HDT57998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement induction hob ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/24","activity_end":"2024-06-12 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70185","activity_notes":"Replacement induction hob ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 16:09 (System)<\/b>Ticket Created<\/p>

12\/06\/2024 16:10 (jane)<\/b>Completed today <\/p>

13\/06\/2024 04:46 (alan)<\/b>Replace hob in kitchen <\/p>

13\/06\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60807","activity_ticket_id":"56914","ticket_reference":"HDT57999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oseyo at Unit 2, 73-75 Charing Cross Road to fix their door handle on Monday 17th June please around 8:30am - Tenant to give access ","ticket_address_1":"Unit 2","ticket_address_2":"73-75 Charing Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/06\/24","activity_end":"2024-06-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70186","activity_notes":"Oseyo at Unit 2, 73-75 Charing Cross Road to fix their door handle on Monday 17th June please around 8:30am - Tenant to give access ","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2024 08:53 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60808","activity_ticket_id":"56915","ticket_reference":"HDT58000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Extractor hood issue - FOR FRIDAY 14TH JUNE AT 10AM - Tenant to provide access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/24","activity_end":"2024-06-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70187","activity_notes":"Extractor hood issue - FOR FRIDAY 14TH JUNE AT 10AM - Tenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2024 09:36 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 16:20 (alan)<\/b>Replace blown fuse to extractor hood test and leave working <\/p>

14\/06\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60809","activity_ticket_id":"56916","ticket_reference":"HDT58001","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L3 Disabled Toilet (flush button broken\/sheared off)","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/24","activity_end":"2024-07-03 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70188","activity_notes":"L3 Disabled Toilet (flush button broken\/sheared off)booked for 7am on Wedesday 3rd ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2024 10:59 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 07:24 (michaelk)<\/b>Attended site to investigate a faulty toilet push button. A replacement in built flush assembly is required, which will be ordered. 1hr labour 55<\/p>

26\/06\/2024 12:38 (sandra)<\/b>flush button still on order and contacted supplier to chase delivery date - Email Sent<\/b><\/p>

27\/06\/2024 10:39 (sandra)<\/b>Arriving early w\/c 1st<\/p>

02\/07\/2024 13:07 (sandra)<\/b>Wednesday 7am<\/p>

03\/07\/2024 08:51 (michaelk)<\/b>Attended site to fit the replacement geberit cistern enclosure. Left in full working order, 1hr labour plus parts, total 227.14 ex vat.<\/p>

04\/07\/2024 05:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60810","activity_ticket_id":"56917","ticket_reference":"HDT58002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ensuite toilet leaking - For Monday 17th June at 9am - take keys and knock ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/06\/24","activity_end":"2024-06-17 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70189","activity_notes":"Ensuite toilet leaking - For Monday 17th June at 9am - take keys and knock ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2024 13:32 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 09:05 (jane)<\/b>For Monday 17th June at 9am - take keys and knock <\/p>

17\/06\/2024 07:28 (michaelk)<\/b>Attended site to investigate reported toilet leak. The actual cause of the leak was found to be the shower enclosure. We attempted to repair the seal and re-aligne the door however a replacement is recommended. Will quote to replace. 2hrs labour 105<\/p>

17\/06\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60811","activity_ticket_id":"56918","ticket_reference":"HDT58003","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Issue with radiators in bedroom, also in the guest bedroom and hallway - Requested access for Friday 14th June between 2pm and 4pm - Management keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/24","activity_end":"2024-06-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70190","activity_notes":"Issue with radiators in bedroom, also in the guest bedroom and hallway - Requested access for Friday 14th June between 2pm and 4pm - Management keys for access (Lee attending)","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2024 13:40 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 07:22 (michaelk)<\/b>Attended site to investigate reported heating issues. The system was run upto temperature and all radiators were checked. The 8n built timer on the boiler was found to be faulty, so the tenant was instructed how to use it, whilst we order a replacement. 2hrs labour 105<\/p>

17\/06\/2024 09:22 (jane)<\/b>Attended site to investigate reported heating issues. The system was run up to temperature and all radiators were checked. The 8n built timer on the boiler was found to be faulty, so the tenant was instructed how to use it, whilst we order a replacement. - Email Sent<\/b><\/p>

18\/06\/2024 11:54 (jane)<\/b>Requested access to fit the timer mid-morning on Wednesday 19th June <\/p>

20\/06\/2024 09:37 (jane)<\/b>Awaiting client to confirm access <\/p>

25\/06\/2024 07:11 (michaelk)<\/b>Attended site to carry out quoted works to upgrade the heating system controls. Installed a wireless programmable thermostat, commissioned and left in full working order 245 ex vat<\/p>

25\/06\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60812","activity_ticket_id":"56919","ticket_reference":"HDT58004","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16281 - 6th Floor common parts staircase redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"143 Long Acre ","cs_id":"2040","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/06\/24","activity_end":"2024-06-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70191","activity_notes":"6th Floor common parts staircase redecoration Also quality of the ceiling works which was completed on April needs to be rectified ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2024 14:06 (jane)<\/b>Requested for Thursday 20th and Friday 21st June - RAMS need to be completed and agreed <\/p>

18\/06\/2024 10:19 (jane)<\/b>Requested for Monday 24th June and Tuesday 25th June - As RAMs need approving <\/p>

21\/06\/2024 15:33 (jane)<\/b>RAMS have been rejected, to postpone works until RAMS have been approved <\/p>

01\/07\/2024 07:39 (dean)<\/b>240.00<\/p>

01\/07\/2024 21:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60813","activity_ticket_id":"56920","ticket_reference":"HDT58005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak from Flat 3 into Flat 5, Nassau House - Tenants are both home Friday 14th from 11am - possible toilet leaking ","ticket_address_1":"Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Nassau House","cs_id":"2519","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"2519","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/24","activity_end":"2024-06-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70192","activity_notes":"To attend to leak from Flat 3 into Flat 5, Nassau House - Tenants are both home Friday 14th from 11am - possible toilet leaking ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2024 16:54 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 07:19 (michaelk)<\/b>Attended site to investigate possible leak in to the solicitors office from flat 3. The ceiling in the office didn't appear to be wet and could possibly be an historical leak. We accessed the flat above and could only find a slight break in the shower seal which was reported to lilian. The tenant is due to move out shortly and inwould recommend renewing the shower seal. 2hrs labour 105<\/p>

17\/06\/2024 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60814","activity_ticket_id":"56907","ticket_reference":"HDT57992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedials works - For Friday morning 14th June ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/06\/24","activity_end":"2024-06-14 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70193","activity_notes":"Remedials works - For Friday morning 14th June Repairs to the vinyl Install a lock to the top floor roof hatchInstall missing fire extinguisher signage with the building","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2024 11:11 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 08:38 (travis)<\/b>Attended and found various areas of lino on stairs and first floor corridor to be uplifting, refixed with flooring adhesive,Checked all extinguishers signage and refitted where required.Couldn't find a roof hatch to fit a lock to on top floor, photo attached.<\/p>

14\/06\/2024 10:02 (travis)<\/b>Attended and refitted floor covering behind step nosing,Replaced missing extinguisher signage Fitted a hasp and staple to roof access with coded pad lock ,Code 3939.<\/p>

14\/06\/2024 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60815","activity_ticket_id":"56921","ticket_reference":"HDT58006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16290 - Shower and boiler repairs ","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/24","activity_end":"2024-07-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70194","activity_notes":"Shower and boiler repairs Monday 1st with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 10:01 (sandra)<\/b>Access requested for Friday PM <\/p>

24\/06\/2024 15:19 (sandra)<\/b>Monday 1st with keys <\/p>

02\/07\/2024 07:02 (michaelk)<\/b>Attended site to carry out quoted repair to the boiler and shower. Drained the boiler and fitted a replacement expansion vessel. Isolated the shower and replaced the thermostatic cartridge, commissioning on completion to 38c. Total cost 461.80 ex vat.<\/p>

02\/07\/2024 08:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60816","activity_ticket_id":"56922","ticket_reference":"HDT58007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16291 - Replacement wireless controller ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/24","activity_end":"2024-06-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70195","activity_notes":"Replacement wireless controller Requested access for Wednesday morning 19th June at 9am ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 11:50 (jane)<\/b>Requested access for Wednesday morning 19th June at 9am <\/p>

18\/06\/2024 15:42 (jane)<\/b>For 9am Wednesday 19th June - The Tenant might be in the flat but please just in case use management keys.<\/p>

19\/06\/2024 21:12 (michaelk)<\/b>Attended site to complete quoted works to upgrade wireless heating controls. 251 ex vat<\/p>

19\/06\/2024 21:16 (michaelk)<\/b>Whilst completing the quoted works which were the controls upgrades, the boiler pcb developed a fault. The display was blank and after consulting the manufacturers, a replacement pcb was diagnosed. I located a replacement, travelled to collect the part and returned to site to complete the repair. The boiler was left in full working order. 3hrs labour plus parts, total 332.60<\/p>

20\/06\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60817","activity_ticket_id":"56923","ticket_reference":"HDT58008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler room leak ","ticket_address_1":"8a New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8a New Row ","cs_id":"2993","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"2993","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/06\/24","activity_end":"2024-06-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70196","activity_notes":"Boiler room leak We have a leak in the building. There are two calorifier 2nd floor and 1st floor. Below, is the picture from the first floor. There is water residue on ethe second floor and them 1st floor ceiling and floor. Overall water penetrated to ground floor.I want to ask if you have specialist engineer who investigate the system and attend to this emergency call out? ","activity_timesheet":null,"ticket_notes_combined":"

14\/06\/2024 10:42 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60818","activity_ticket_id":"56924","ticket_reference":"HDT58009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Wednesday 19th June between 2 and 3pm - Tenant will be home - Plus can you look at smoke detectors plus flickering light in the bathroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/24","activity_end":"2024-07-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70197","activity_notes":"flickering lightaccess with keys 17th","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2024 11:27 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 06:02 (roy)<\/b>Pat testRefitted smoke alarms following a leak.Checked and tested.All okFlashing light disconnected and need new<\/p>

25\/06\/2024 10:13 (sandra)<\/b>access requested to replace light bulb <\/p>

26\/06\/2024 15:31 (sandra)<\/b>chased access <\/p>

28\/06\/2024 11:03 (sandra)<\/b>access requested again for Wednesday 3rd <\/p>

01\/07\/2024 14:10 (sandra)<\/b>booked for Wednesday 8 - 10am <\/p>

03\/07\/2024 12:17 (roy)<\/b>Wrong light fittings. 10mm too small. WF has ordered bezels to cover hole<\/p>

09\/07\/2024 15:42 (sandra)<\/b>asked for access on Wednesday after 3pm <\/p>

12\/07\/2024 15:43 (sandra)<\/b>emailed again for 17th to fit new light fitting. Waiting reply from G Carmichael <\/p>

12\/07\/2024 15:45 (jane)<\/b>Chased access again for Wednesday17th <\/p>

15\/07\/2024 12:18 (sandra)<\/b>Between 12 - 2pm Wednesday 17th with tenant <\/p>

17\/07\/2024 14:09 (roy)<\/b>Replaced light fitting in bathroom with new bezels<\/p>

17\/07\/2024 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60819","activity_ticket_id":"56925","ticket_reference":"HDT58010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16287 - Replacement blinds ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/07\/24","activity_end":"2024-07-19 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70198","activity_notes":"Replacement blinds Please inform the engineer that all blinds must complete with cleats fixture.you have the blinds for this one - remember to fit the cleats too","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2024 12:27 (jane)<\/b>Blackout blind expected in stock on 21st June and double roller blinds 28th June 2024<\/p>

21\/06\/2024 12:19 (sandra)<\/b>1 of 3 in reception waiting for balance of delivery <\/p>

10\/07\/2024 11:54 (sandra)<\/b>access requested for Tuesday 16th<\/p>

11\/07\/2024 09:12 (sandra)<\/b>tenant has scheduled 1pm on Friday 19th <\/p>

11\/07\/2024 10:13 (sandra)<\/b>tenant will be home for access on Friday 19th at 1 pm <\/p>

19\/07\/2024 14:48 (sandra)<\/b>one more blind to be ordered for the bedroom <\/p>

19\/07\/2024 14:59 (travis)<\/b>Fitted blinds to bedroom and living room.<\/p>

22\/07\/2024 10:13 (michael)<\/b>(Ticket Closed)<\/p>

23\/07\/2024 10:20 (jane)<\/b>Bedroom roller blind on order - expected in stock 30\/07\/2024<\/p>

06\/08\/2024 14:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2024 14:57 (sandra)<\/b>emailed for access on 12th at 8am <\/p>

07\/08\/2024 09:35 (sandra)<\/b>the tenant can provide access on Thursday 15th- midday.<\/p>

15\/08\/2024 13:31 (jane)<\/b>To locate correct blind for bedroom and make another appointment <\/p>

22\/08\/2024 14:41 (sandra)<\/b>waiting for confirmation. Do not attend without email confirmation <\/p>

23\/08\/2024 08:56 (jane)<\/b>Awaiting on another date from the tenant <\/p>

27\/08\/2024 09:57 (sandra)<\/b>emailed for Friday 30th <\/p>

27\/08\/2024 12:46 (sandra)<\/b>booked for Wednesday 4th at mid day with tenant for access <\/p>

03\/09\/2024 14:59 (sandra)<\/b>tenant has cancelled appointment. Sent new one for w\/c 16th as requested. Waiting for confirmation <\/p>

03\/09\/2024 15:16 (sandra)<\/b>booked for mid day on 18th Sept<\/p>

06\/09\/2024 11:11 (sandra)<\/b>confirmed with tenant mid day 18th Sep<\/p>

18\/09\/2024 13:15 (travis)<\/b>New blinds fitted in bedroom.<\/p>

18\/09\/2024 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60820","activity_ticket_id":"56458","ticket_reference":"HDT57543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16194 - Repairs to shower tray ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/24","activity_end":"2024-07-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70199","activity_notes":"To remove toilet and towel rail in order for Travis to tile the bathroom floor - On Monday 29th July at 8am and reinstate toilet and towel rail on Tuesday afternoon 30th July once flooring work are completed ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:52 (sandra)<\/b>emailed for access Friday at 8am <\/p>

25\/04\/2024 15:18 (sandra)<\/b>scheduled by tenant for 15th May <\/p>

26\/04\/2024 13:45 (sandra)<\/b>11am to access with tenant <\/p>

15\/05\/2024 17:04 (iain)<\/b>Shower tray works.<\/p>

21\/05\/2024 11:34 (sandra)<\/b>emailed for access to take final measurements<\/p>

21\/05\/2024 12:23 (sandra)<\/b>We have a gap tomorrow ( Wed 22nd) between 11:30am - 2:30pm, you can access the flat then, we will have a cleaning team in situ.Iain to attend to take final measurements <\/p>

07\/06\/2024 11:31 (jane)<\/b>Emailed client to ask when it would be convenient to carry out the tiling flooring works, will take approximately 2\/3 days <\/p>

07\/06\/2024 16:10 (jane)<\/b>Requested access for 17th and 18th June for the tiling works <\/p>

10\/06\/2024 13:32 (jane)<\/b>Tenant has requested 1st Aug after 11am for 2 days.<\/p>

10\/06\/2024 15:14 (jane)<\/b>Requested for 7th and 8th August from 8\/9am each day <\/p>

14\/06\/2024 12:45 (jane)<\/b>Friday 2nd Aug 8am & 3rd Aug - Saturday and back on Monday 8am to reinstate toilet & towel rail -confirmed <\/p>

17\/07\/2024 15:12 (jane)<\/b>Re-booked for 29th July from 8am for two days <\/p>

30\/07\/2024 05:57 (michaelk)<\/b>Attended site to remove the toilet and to draindown and remove towel rail. Left area clear for mark. 2hrs labour 105<\/p>

30\/07\/2024 11:28 (sandra)<\/b>booked to install toilet and towel rail on 31st <\/p>

31\/07\/2024 09:38 (mark)<\/b>Take up existing tiled floor, clear rubbish.Re tile and grout floor, apply mastic seal aroutnd perimeter <\/p>

31\/07\/2024 16:50 (sandra)<\/b>returning 6.30 Thursday to complete <\/p>

31\/07\/2024 19:49 (michaelk)<\/b>Attended site to reinstated the toilet and towel rail following tiling work. Had problems sealing the toilet as the floor height has been raised, also the towel rail pipes now need to be extended, as the tail centres are out. 3hrs labour plus parts, total 47.40 ex vat.Note; returning in the morning before the cleaners to try to finish<\/p>

02\/08\/2024 07:23 (michaelk)<\/b>Attended site to complete the toilet installation\/sealing up, once the area had completely dried. Extended the towel rail pipework and completed the additional pipework. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 07:38 (michaelk)<\/b>Attended site to seal up the toilet and to extend the towel rail pipework. Completed work and left in full working order. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 10:53 (jane)<\/b>Awaiting access for Monday 5th August - Checked on the new bathroom tiling and found an issue between the tiles and the edge of the flooring.The tiles is raised a little therefore the edges are quite sharp and it may cut someone's feet if they are not careful. It needs threshold to avoid being cut.- To reinstate the wall skirting outside the bathroom- To install a small pull handle door rim <\/p>

05\/08\/2024 09:57 (sandra)<\/b>Lilian has informed this is postponed until next Monday 12th but will confirm in due course <\/p>

05\/08\/2024 11:20 (sandra)<\/b> Next week 13th - Tues - 11amdo you think the engineer can complete the below works in 2 hours?Reason being is one resident leave by 11am and the next checking in at 3pm.Cleaner will be on site from 11 - 3pm.<\/p>

06\/08\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60821","activity_ticket_id":"56458","ticket_reference":"HDT57543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16194 - Repairs to shower tray ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/24","activity_end":"2024-08-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70200","activity_notes":"To reinstate toilet and towel etc on Tuesday afternoon 30th July once flooring work are completed ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2024 10:52 (sandra)<\/b>emailed for access Friday at 8am <\/p>

25\/04\/2024 15:18 (sandra)<\/b>scheduled by tenant for 15th May <\/p>

26\/04\/2024 13:45 (sandra)<\/b>11am to access with tenant <\/p>

15\/05\/2024 17:04 (iain)<\/b>Shower tray works.<\/p>

21\/05\/2024 11:34 (sandra)<\/b>emailed for access to take final measurements<\/p>

21\/05\/2024 12:23 (sandra)<\/b>We have a gap tomorrow ( Wed 22nd) between 11:30am - 2:30pm, you can access the flat then, we will have a cleaning team in situ.Iain to attend to take final measurements <\/p>

07\/06\/2024 11:31 (jane)<\/b>Emailed client to ask when it would be convenient to carry out the tiling flooring works, will take approximately 2\/3 days <\/p>

07\/06\/2024 16:10 (jane)<\/b>Requested access for 17th and 18th June for the tiling works <\/p>

10\/06\/2024 13:32 (jane)<\/b>Tenant has requested 1st Aug after 11am for 2 days.<\/p>

10\/06\/2024 15:14 (jane)<\/b>Requested for 7th and 8th August from 8\/9am each day <\/p>

14\/06\/2024 12:45 (jane)<\/b>Friday 2nd Aug 8am & 3rd Aug - Saturday and back on Monday 8am to reinstate toilet & towel rail -confirmed <\/p>

17\/07\/2024 15:12 (jane)<\/b>Re-booked for 29th July from 8am for two days <\/p>

30\/07\/2024 05:57 (michaelk)<\/b>Attended site to remove the toilet and to draindown and remove towel rail. Left area clear for mark. 2hrs labour 105<\/p>

30\/07\/2024 11:28 (sandra)<\/b>booked to install toilet and towel rail on 31st <\/p>

31\/07\/2024 09:38 (mark)<\/b>Take up existing tiled floor, clear rubbish.Re tile and grout floor, apply mastic seal aroutnd perimeter <\/p>

31\/07\/2024 16:50 (sandra)<\/b>returning 6.30 Thursday to complete <\/p>

31\/07\/2024 19:49 (michaelk)<\/b>Attended site to reinstated the toilet and towel rail following tiling work. Had problems sealing the toilet as the floor height has been raised, also the towel rail pipes now need to be extended, as the tail centres are out. 3hrs labour plus parts, total 47.40 ex vat.Note; returning in the morning before the cleaners to try to finish<\/p>

02\/08\/2024 07:23 (michaelk)<\/b>Attended site to complete the toilet installation\/sealing up, once the area had completely dried. Extended the towel rail pipework and completed the additional pipework. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 07:38 (michaelk)<\/b>Attended site to seal up the toilet and to extend the towel rail pipework. Completed work and left in full working order. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 10:53 (jane)<\/b>Awaiting access for Monday 5th August - Checked on the new bathroom tiling and found an issue between the tiles and the edge of the flooring.The tiles is raised a little therefore the edges are quite sharp and it may cut someone's feet if they are not careful. It needs threshold to avoid being cut.- To reinstate the wall skirting outside the bathroom- To install a small pull handle door rim <\/p>

05\/08\/2024 09:57 (sandra)<\/b>Lilian has informed this is postponed until next Monday 12th but will confirm in due course <\/p>

05\/08\/2024 11:20 (sandra)<\/b> Next week 13th - Tues - 11amdo you think the engineer can complete the below works in 2 hours?Reason being is one resident leave by 11am and the next checking in at 3pm.Cleaner will be on site from 11 - 3pm.<\/p>

06\/08\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60822","activity_ticket_id":"56926","ticket_reference":"HDT58011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the light fittings in the Pharmacy retail unit on the ground floor following a leak to ensure safe","ticket_address_1":"8a New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8a New Row ","cs_id":"2993","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"2993","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/06\/24","activity_end":"2024-06-14 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70201","activity_notes":"To check the light fittings in the Pharmacy retail unit on the ground floor following a leak to ensure safe","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2024 12:57 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 16:17 (alan)<\/b>Test lights in shop and leave working following leak from flats above <\/p>

14\/06\/2024 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60823","activity_ticket_id":"56927","ticket_reference":"HDT58012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16288 - Replacement slimline fully integrated dishwasher ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/24","activity_end":"2024-07-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70202","activity_notes":"Replacement slimline fully integrated dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2024 14:16 (jane)<\/b>Requested access for Wednesday 3rd July between 10am and 2pm then will order appliance <\/p>

21\/06\/2024 16:24 (jane)<\/b>Integrated dishwasher being delivered on Wednesday 3rd July between 10am and 2pm, tenant to give access <\/p>

03\/07\/2024 09:48 (sandra)<\/b>Dishwasher has been damaged by delivery company so will need to be reordered. The new one is on order for the 22nd July (Monday) tenant is aware. - Email Sent<\/b><\/p>

17\/07\/2024 11:07 (sandra)<\/b>Reminded Lilian to remind the tenant <\/p>

22\/07\/2024 15:25 (travis)<\/b>Collection, disposal and fitment of new dishwasher.<\/p>

22\/07\/2024 15:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60824","activity_ticket_id":"56928","ticket_reference":"HDT58013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Test all detectors today to ensure they are sounding - New tenant moving in today - Keys for access ","ticket_address_1":"Flat 5","ticket_address_2":"Exeter Mansions ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2845","cs_address_2":"Exeter Mansions ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2845","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/06\/24","activity_end":"2024-06-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70203","activity_notes":"Test all detectors today to ensure they are sounding - New tenant moving in today - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2024 14:50 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 17:43 (roy)<\/b>Tested alarmsAll ok<\/p>

14\/06\/2024 18:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60825","activity_ticket_id":"56929","ticket_reference":"HDT58014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door lock not working ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/06\/24","activity_end":"2024-06-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70204","activity_notes":"Main front door lock not working ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2024 14:59 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 16:01 (iain)<\/b>Reported lock not working. Lock is working ok.Closer not working, replacement on order.<\/p>

14\/06\/2024 16:10 (jane)<\/b>Reported lock not working. Lock is working ok. Closer not working, replacement on order. - Email Sent<\/b><\/p>

17\/06\/2024 14:43 (jane)<\/b>(Ticket Closed)<\/p>

20\/06\/2024 11:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2024 09:01 (alan)<\/b>Install new door closer <\/p>

21\/06\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60826","activity_ticket_id":"56930","ticket_reference":"HDT58015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room lights are not working.","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/24","activity_end":"2024-06-17 08:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70205","activity_notes":"Living room lights are not working. : Living room light has gone out. There was a party in the flat above and people were jumping up and down. This may have been the cause. Must be attended to before 11:00 or after 17:00pm ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 08:10 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 08:31 (roy)<\/b>Cables had come out of fixing but new ceiling rose is required.Made safe light fitting but ntr with new rose<\/p>

17\/06\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60827","activity_ticket_id":"56918","ticket_reference":"HDT58003","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Issue with radiators in bedroom, also in the guest bedroom and hallway - Requested access for Friday 14th June between 2pm and 4pm - Management keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/24","activity_end":"2024-06-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70206","activity_notes":"Attended site to investigate reported heating issues. The system was run up to temperature and all radiators were checked. The 8n built timer on the boiler was found to be faulty, so the tenant was instructed how to use it, whilst we order a replacement.THIS IS WITH KEYS NOW THIS AFTERNOON ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2024 13:40 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 07:22 (michaelk)<\/b>Attended site to investigate reported heating issues. The system was run upto temperature and all radiators were checked. The 8n built timer on the boiler was found to be faulty, so the tenant was instructed how to use it, whilst we order a replacement. 2hrs labour 105<\/p>

17\/06\/2024 09:22 (jane)<\/b>Attended site to investigate reported heating issues. The system was run up to temperature and all radiators were checked. The 8n built timer on the boiler was found to be faulty, so the tenant was instructed how to use it, whilst we order a replacement. - Email Sent<\/b><\/p>

18\/06\/2024 11:54 (jane)<\/b>Requested access to fit the timer mid-morning on Wednesday 19th June <\/p>

20\/06\/2024 09:37 (jane)<\/b>Awaiting client to confirm access <\/p>

25\/06\/2024 07:11 (michaelk)<\/b>Attended site to carry out quoted works to upgrade the heating system controls. Installed a wireless programmable thermostat, commissioned and left in full working order 245 ex vat<\/p>

25\/06\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60828","activity_ticket_id":"56931","ticket_reference":"HDT58016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace out of date alarms ","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/06\/24","activity_end":"2024-06-17 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70207","activity_notes":"To replace out of date alarms ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 09:29 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 09:09 (michaelk)<\/b>Attended site to replace out of date alarms. Replaced 1 x heat and 3 x smoke alarms. 2 hrs labour plus parts, total 235.64 ex vat<\/p>

19\/06\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60829","activity_ticket_id":"56932","ticket_reference":"HDT58017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT58015 Follow-Up - To replace ceiling rose ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/24","activity_end":"2024-06-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70208","activity_notes":"HDT58015 Follow-Up - To replace ceiling rose Confirmed : Tenant will be home from on Wednesday afternoon between 3 and 4pm","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 09:38 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 09:40 (jane)<\/b>Requested access for 2 - 3pm on Tuesday 18th June <\/p>

17\/06\/2024 13:37 (jane)<\/b>Tenant will be home from on Wednesday afternoon, have suggested between 3 and 4pm <\/p>

18\/06\/2024 08:42 (jane)<\/b>Tenant will be home from on Wednesday afternoon between 3 and 4pm<\/p>

20\/06\/2024 05:58 (roy)<\/b>Fitted new ceiling rose<\/p>

20\/06\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60830","activity_ticket_id":"56933","ticket_reference":"HDT58018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16289 - Replacement kitchen sink ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/24","activity_end":"2024-06-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70209","activity_notes":"Replacement kitchen sink ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 09:56 (jane)<\/b>Attending on Thursday 20th June - All day works <\/p>

21\/06\/2024 07:06 (michaelk)<\/b>Attended site to install replacement sink as per quote. Cut out and removed existing sink, replaced with new and installed undermounted sink brackets. Allowed sealnt to cure, adapted waste to suit and water tested sink and all joints. Left in full working order. 720 ex vat.<\/p>

21\/06\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60831","activity_ticket_id":"56934","ticket_reference":"HDT58019","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"MDR\/JH\/16296 - 4th Floor - Making good redecoration works ","ticket_address_1":"Becket House ","ticket_address_2":"5th Floor 36 Old Jewry","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8DD","cs_address_1":"Becket House ","cs_id":"2989","cs_address_2":"5th Floor 36 Old Jewry","cs_town":"London ","cs_postcode":"EC2R 8DD","ticket_client_site":"2989","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"26\/06\/24","activity_end":"2024-06-26 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70210","activity_notes":"4th Floor - Making good redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 09:58 (jane)<\/b>To confirm to Eiza Fabello and Lucy Clarke a commencement date <\/p>

19\/06\/2024 10:53 (jane)<\/b>Requested commencement date of Wednesday 26th June - awaiting confirmation <\/p>

21\/06\/2024 09:51 (sandra)<\/b>chased for confirmation <\/p>

25\/06\/2024 12:38 (sandra)<\/b>booked for 26th<\/p>

27\/06\/2024 10:33 (dean)<\/b>250.00<\/p>

27\/06\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60832","activity_ticket_id":"56935","ticket_reference":"HDT58020","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install a lock and brush strip on the door in the basement 40 Drury Lane Redemption Roaster.","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/24","activity_end":"2024-06-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70211","activity_notes":"Have advised client we will be attending on Monday morning 24th June -To install a lock and brush strip on the door in the basement 40 Drury Lane Redemption Roaster.","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 10:23 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 11:33 (jane)<\/b>Have advised client we will be attending on Monday morning 24th June<\/p>

24\/06\/2024 15:45 (travis)<\/b>Removal of door,fitment of smoke seals and new mortice lock,keys given to Randall.<\/p>

25\/06\/2024 08:53 (jane)<\/b>(Ticket Closed)<\/p>

27\/06\/2024 12:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2024 12:07 (sandra)<\/b>to return and fit brush strip on bottom of door once decorated <\/p>

04\/07\/2024 08:24 (travis)<\/b>Attended and fitted a draught strip to bottom of basement door.<\/p>

04\/07\/2024 09:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60834","activity_ticket_id":"56936","ticket_reference":"HDT58021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check if he can secure this window catch. It's not secure n leaves gaps - Keys for access ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/06\/24","activity_end":"2024-06-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70213","activity_notes":"To check if he can secure this window catch. It's not secure n leaves gaps - Keys for access ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2024 13:00 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 15:55 (jane)<\/b>Windows been repaired, need decorating <\/p>

18\/06\/2024 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60835","activity_ticket_id":"56936","ticket_reference":"HDT58021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check if he can secure this window catch. It's not secure n leaves gaps - Keys for access ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/06\/24","activity_end":"2024-06-20 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70214","activity_notes":"Repairs carried out to en-suite and bedroom window, making good and redecs required to windows ","activity_timesheet":null,"ticket_notes_combined":"

17\/06\/2024 13:00 (System)<\/b>Ticket Created<\/p>

17\/06\/2024 15:55 (jane)<\/b>Windows been repaired, need decorating <\/p>

18\/06\/2024 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60836","activity_ticket_id":"56937","ticket_reference":"HDT58022","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT Testing - For Thursday 20th June - Access via keys ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/24","activity_end":"2024-06-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70215","activity_notes":"To carry out PAT Testing - For Thursday 20th June - Access via keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 14:49 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 12:04 (roy)<\/b>Pat test<\/p>

20\/06\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60837","activity_ticket_id":"56938","ticket_reference":"HDT58023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16297 - Replacement complete shower door ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/24","activity_end":"2024-06-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70216","activity_notes":"Replacement complete shower door Friday after 1pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 09:37 (sandra)<\/b>access requested for Thursday 27th PM <\/p>

24\/06\/2024 14:33 (sandra)<\/b>Friday after 1pm with keys <\/p>

01\/07\/2024 10:27 (michaelk)<\/b>Completed quoted work replacing the shower door and fixed panel.<\/p>

01\/07\/2024 21:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60838","activity_ticket_id":"56939","ticket_reference":"HDT58024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Tuesday 25th June ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/24","activity_end":"2024-07-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70217","activity_notes":"To carry out full gas compliance testing and PAT - Wednesday 3rd July ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:11 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 12:41 (sandra)<\/b>rescheduled with tenant for 3rd July <\/p>

26\/06\/2024 15:57 (sandra)<\/b>any time as tenant works from home 3rd July <\/p>

03\/07\/2024 17:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/07\/2024 17:07 (michaelk)<\/b>Re0laced 1 x damaged smoke alarm and 1 x 9v battery to another alarm. 1hr labour plus parts, total 84.27 ex vat.<\/p>

04\/07\/2024 05:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60839","activity_ticket_id":"56940","ticket_reference":"HDT58025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Tuesday 25th June ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/24","activity_end":"2024-06-25 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70218","activity_notes":"To carry out full gas compliance testing and PAT - For Tuesday 25th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:12 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 08:17 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/06\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60840","activity_ticket_id":"56941","ticket_reference":"HDT58026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Tuesday 25th June ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/24","activity_end":"2024-06-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70219","activity_notes":"To carry out full gas compliance testing and PAT - For Tuesday 25th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:14 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 08:16 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/06\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60841","activity_ticket_id":"56942","ticket_reference":"HDT58027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Tuesday 25th June ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/24","activity_end":"2024-06-25 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70220","activity_notes":"To carry out full gas compliance testing and PAT - For Tuesday 25th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:16 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 08:16 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/06\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60842","activity_ticket_id":"56943","ticket_reference":"HDT58028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Wednesday 26th June ","ticket_address_1":"Flat 2","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/24","activity_end":"2024-06-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70221","activity_notes":"To carry out full gas compliance testing and PAT - For Wednesday 26th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:31 (System)<\/b>Ticket Created<\/p>

27\/06\/2024 06:46 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/06\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60843","activity_ticket_id":"56944","ticket_reference":"HDT58029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Wednesday 26th June ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/24","activity_end":"2024-06-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70222","activity_notes":"To carry out full gas compliance testing and PAT - For Wednesday 26th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:33 (System)<\/b>Ticket Created<\/p>

27\/06\/2024 06:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/06\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60844","activity_ticket_id":"56945","ticket_reference":"HDT58030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Wednesday 26th June ","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/24","activity_end":"2024-06-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70223","activity_notes":"To carry out full gas compliance testing and PAT - For Wednesday 26th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:39 (System)<\/b>Ticket Created<\/p>

27\/06\/2024 06:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/06\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60845","activity_ticket_id":"56946","ticket_reference":"HDT58031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Wednesday 26th June ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/24","activity_end":"2024-06-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70224","activity_notes":"To carry out full gas compliance testing and PAT - For Wednesday 26th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:42 (System)<\/b>Ticket Created<\/p>

27\/06\/2024 06:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/06\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60846","activity_ticket_id":"56947","ticket_reference":"HDT58032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - For Thursday 20th June ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/24","activity_end":"2024-06-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70225","activity_notes":"To carry out PAT testing - For Thursday 20th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:48 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 08:48 (jane)<\/b>Buzz on the door for access as confirmed by Lilian <\/p>

20\/06\/2024 12:50 (roy)<\/b>Pat test<\/p>

20\/06\/2024 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60847","activity_ticket_id":"56948","ticket_reference":"HDT58033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 20th June 2024","ticket_address_1":"Flat 3 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/24","activity_end":"2024-06-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70226","activity_notes":"To carry out PAT testing for Thursday 20th June 2024","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:50 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 08:48 (jane)<\/b>Buzz on the door for access as confirmed by Lilian <\/p>

20\/06\/2024 12:50 (roy)<\/b>Pat test<\/p>

20\/06\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60848","activity_ticket_id":"56949","ticket_reference":"HDT58034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 20th June 2024","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/24","activity_end":"2024-06-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70227","activity_notes":"To carry out PAT testing for Thursday 20th June 2024","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 15:52 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 08:48 (jane)<\/b>Buzz on the door for access as confirmed by Lilian <\/p>

20\/06\/2024 10:51 (roy)<\/b>Pat test<\/p>

20\/06\/2024 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60849","activity_ticket_id":"56950","ticket_reference":"HDT58035","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Old Brewers Yard - Shower head needs replacing in basement ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/24","activity_end":"2024-06-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70228","activity_notes":"Old Brewers Yard - Shower head needs replacing in basement ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 16:10 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 20:22 (michaelk)<\/b>Attended site, collected shower head dimmensions and matched a suitable replacement from suppliers. Returned to site and fitted, 2hrs labour plus parts ,total 173.57 ex vat<\/p>

19\/06\/2024 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60850","activity_ticket_id":"56951","ticket_reference":"HDT58036","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Thursday 27th June ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"2121","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2121","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/24","activity_end":"2024-06-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70229","activity_notes":"To carry out full gas compliance testing and PAT - For Thursday 27th June ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 16:37 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 07:13 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/06\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60851","activity_ticket_id":"56952","ticket_reference":"HDT58037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door Replacement:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/24","activity_end":"2024-06-18 08:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70230","activity_notes":"The police did a welfare check on flat and broke the door, currently being held together by two locks and cannot be locked from the inside.This happened while they were on holiday and not at the house, just got back to find this.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 08:02 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 09:25 (roy)<\/b>Police had kicked in the door and I was asked that tenant was unable to lock door from inside.Padlocks on outside but unable to fix anything on the inside as no adequate materials.Unable to use padlock from outside as no fixing point.New door is required<\/p>

19\/06\/2024 14:22 (alan)<\/b>1. Ease and adjust the inner lobby door and install new lock2. Carry out temporary repair to main door whilst waiting replacementDoor to be ordered and to return to replace <\/p>

19\/06\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

21\/06\/2024 10:37 (roy)<\/b>Visited site early hours and found door secure following police forced entry.Measured door for quote<\/p>

26\/06\/2024 16:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 16:36 (jane)<\/b>Requested access for Friday morning 28th June <\/p>

26\/06\/2024 16:54 (jane)<\/b>Access via keys for Friday morning 28th June <\/p>

28\/06\/2024 11:37 (jane)<\/b>Requested access to paint the new door on Tuesday morning 2nd July <\/p>

28\/06\/2024 15:34 (travis)<\/b>Fire door replaced,New locks fitted,Draught excluder fitted,Overhead door closer fitted.<\/p>

02\/07\/2024 12:52 (mark)<\/b>Paint flat entrance door <\/p>

02\/07\/2024 14:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60852","activity_ticket_id":"56953","ticket_reference":"HDT58038","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To paint frames - there are 10 in all 8 big frames and 2 small frames. - To come out of Lynne's budget ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/06\/24","activity_end":"2024-06-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70231","activity_notes":"Now we had one frames painted Lynne would like the rest of the done.Please can you arrange, there are 10 in all 8 big frames and 2 small frames.The frames are in Lynne office on the 2nd floor 120 Long acre.This will come out of Lynnes Budget","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2024 09:28 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 10:57 (jane)<\/b>Dean collecting the frames and taking them off site to paint ad agreed with Randall <\/p>

11\/07\/2024 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60853","activity_ticket_id":"56954","ticket_reference":"HDT58039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Keys for acces","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/24","activity_end":"2024-06-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70232","activity_notes":"List of works - Keys for accessThe plug in the sink of the downstairs bathroom is stuck in the plug hole.Also the extra glazing on 2 of the windows (1 in kitchen \/ 1 in living room) are very hard to close and take a lot of force (just needs adjusting)","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 11:58 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 13:57 (jane)<\/b>Returning tomorrow (Wednesday) for the plug as need to make access - Windows, TwentyTwenty are required <\/p>

19\/06\/2024 12:47 (roy)<\/b>Removed panel but there are 3 tiles cracked and when removed it highlighted the cracks.Once removed, pop up waste removed and refixed correctly.Panel replaced and restock tile but these really need replacing..8x4 white tile with bevel edge x 32 x mirror screws and dark grey silicone required<\/p>

21\/06\/2024 09:43 (sandra)<\/b>access requested for Monday for twentytwenty<\/p>

21\/06\/2024 14:54 (sandra)<\/b>with keys for Monday - twentytwenty and tiles<\/p>

24\/06\/2024 09:15 (sandra)<\/b>tenant has cancelled. Needs to be rescheduled tenant wants 1st July between 12 - 4pm <\/p>

01\/07\/2024 15:50 (travis)<\/b>Repairs totaled wall in bathroom.<\/p>

04\/07\/2024 15:40 (sandra)<\/b>BRIAN COMPLETED <\/p>

09\/07\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60854","activity_ticket_id":"56955","ticket_reference":"HDT58040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe doors stuck - Requested access for Thursday afternoon 20th June ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/24","activity_end":"2024-06-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70233","activity_notes":"Wardrobe doors stuck - To rehang with Travis at 4 pm with keys Thursday ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 13:03 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 13:04 (jane)<\/b> Requested access for Thursday afternoon 20th June <\/p>

19\/06\/2024 10:24 (jane)<\/b>Collect keys but knock first for Thursday afternoon 20th June <\/p>

21\/06\/2024 10:20 (roy)<\/b>Door jammed and unable to open doors. Removed one door but unable to rehang. Need part plus 2nd person.Other door is working perfectly.Movement light is staying on so had to cover sensor<\/p>

21\/06\/2024 10:42 (sandra)<\/b>To return with second man to replace the door<\/p>

26\/06\/2024 10:04 (sandra)<\/b>access requested for Thursday 27th <\/p>

26\/06\/2024 15:27 (sandra)<\/b>with keys at 4pm Thursday<\/p>

27\/06\/2024 15:39 (roy)<\/b>With Mark but struggled to rehang All ok now<\/p>

27\/06\/2024 16:17 (travis)<\/b>Rehang wardrobe door.<\/p>

27\/06\/2024 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60855","activity_ticket_id":"56956","ticket_reference":"HDT58041","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"To check the gas - as a couple of residents (Basement and top floor) have reported no gas","ticket_address_1":"3 Upper Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 6LE","cs_address_1":"3 Upper Wimpole Street ","cs_id":"1988","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 6LE","ticket_client_site":"1988","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/24","activity_end":"2024-06-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70234","activity_notes":"To check the gas - as a couple of residents (Basement and top floor) have reported no gasMaybe the levers have been turned off in the front vault, the door under the pavement to the left of the basement flat door (FB Key needed) Gate to front basement unlocked, down stairs and door furthest away on left meters on the left hand side al meters should be on ideally","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 13:15 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 20:25 (michaelk)<\/b>Attended site to inspect gas meters located in the basement for correct pressure. Checked all meters for the correct supply pressure, attempted to access the flats, however there was no answer. 2hrs labour 105<\/p>

19\/06\/2024 08:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60856","activity_ticket_id":"56957","ticket_reference":"HDT58042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install window restrictors on the window at level 2 at 34-36 Wardour Street? Can the window restrictors be lockable","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"34-36 Wardour Street ","cs_id":"2994","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"2994","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/24","activity_end":"2024-06-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70235","activity_notes":"Tro install window restrictors on the window at level 2 at 34-36 Wardour Street? Can the window restrictors be lockable(images attached)","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 13:25 (System)<\/b>Ticket Created<\/p>

21\/06\/2024 09:44 (sandra)<\/b>Booked for Monday 24th <\/p>

24\/06\/2024 09:44 (travis)<\/b>Supply and fitted window restrictors to second floor sash window.<\/p>

24\/06\/2024 12:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60857","activity_ticket_id":"56958","ticket_reference":"HDT58043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for a replacement door strip. I notice it has come apart - Keys for access ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/24","activity_end":"2024-06-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70236","activity_notes":"Arrange for a replacement door strip. I notice it has come apart - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 13:37 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 13:37 (jane)<\/b>For today - Keys for access <\/p>

18\/06\/2024 14:09 (alan)<\/b>New smoke seal on order<\/p>

18\/06\/2024 14:18 (jane)<\/b>New smoke seals on order - 2-3 day lead-time - Email Sent<\/b><\/p>

21\/06\/2024 12:47 (alan)<\/b>Remove damaged smoke seal on flat door and install new <\/p>

21\/06\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60858","activity_ticket_id":"56954","ticket_reference":"HDT58039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Keys for acces","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"01\/07\/24","activity_end":"2024-07-01 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70237","activity_notes":"List of works -Also the extra glazing on 2 of the windows (1 in kitchen \/ 1 in living room) are very hard to close and take a lot of force (just needs adjusting)","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2024 11:58 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 13:57 (jane)<\/b>Returning tomorrow (Wednesday) for the plug as need to make access - Windows, TwentyTwenty are required <\/p>

19\/06\/2024 12:47 (roy)<\/b>Removed panel but there are 3 tiles cracked and when removed it highlighted the cracks.Once removed, pop up waste removed and refixed correctly.Panel replaced and restock tile but these really need replacing..8x4 white tile with bevel edge x 32 x mirror screws and dark grey silicone required<\/p>

21\/06\/2024 09:43 (sandra)<\/b>access requested for Monday for twentytwenty<\/p>

21\/06\/2024 14:54 (sandra)<\/b>with keys for Monday - twentytwenty and tiles<\/p>

24\/06\/2024 09:15 (sandra)<\/b>tenant has cancelled. Needs to be rescheduled tenant wants 1st July between 12 - 4pm <\/p>

01\/07\/2024 15:50 (travis)<\/b>Repairs totaled wall in bathroom.<\/p>

04\/07\/2024 15:40 (sandra)<\/b>BRIAN COMPLETED <\/p>

09\/07\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60859","activity_ticket_id":"56952","ticket_reference":"HDT58037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door Replacement:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/24","activity_end":"2024-06-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70238","activity_notes":"The police did a welfare check on flat and broke the door, currently being held together by two locks and cannot be locked from the inside.This happened while they were on holiday and not at the house, just got back to find this.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 08:02 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 09:25 (roy)<\/b>Police had kicked in the door and I was asked that tenant was unable to lock door from inside.Padlocks on outside but unable to fix anything on the inside as no adequate materials.Unable to use padlock from outside as no fixing point.New door is required<\/p>

19\/06\/2024 14:22 (alan)<\/b>1. Ease and adjust the inner lobby door and install new lock2. Carry out temporary repair to main door whilst waiting replacementDoor to be ordered and to return to replace <\/p>

19\/06\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

21\/06\/2024 10:37 (roy)<\/b>Visited site early hours and found door secure following police forced entry.Measured door for quote<\/p>

26\/06\/2024 16:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 16:36 (jane)<\/b>Requested access for Friday morning 28th June <\/p>

26\/06\/2024 16:54 (jane)<\/b>Access via keys for Friday morning 28th June <\/p>

28\/06\/2024 11:37 (jane)<\/b>Requested access to paint the new door on Tuesday morning 2nd July <\/p>

28\/06\/2024 15:34 (travis)<\/b>Fire door replaced,New locks fitted,Draught excluder fitted,Overhead door closer fitted.<\/p>

02\/07\/2024 12:52 (mark)<\/b>Paint flat entrance door <\/p>

02\/07\/2024 14:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60860","activity_ticket_id":"56959","ticket_reference":"HDT58044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ground floor movement sensor not turning on common parts lights ","ticket_address_1":"21 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21 Newport Court ","cs_id":"2995","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/24","activity_end":"2024-06-26 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70239","activity_notes":"Ground floor movement sensor not turning on common parts lights ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 15:14 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 14:23 (alan)<\/b>Order placement sensor for the ground floor common parts lights <\/p>

26\/06\/2024 15:42 (alan)<\/b>Return to site and replace faulty movement sensor in common parts<\/p>

26\/06\/2024 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60861","activity_ticket_id":"56960","ticket_reference":"HDT58045","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate and fix down leaking down pipe in common area.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/24","activity_end":"2024-06-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70240","activity_notes":"To investigate and fix down leaking down pipe in common area.","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 09:24 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 10:15 (michaelk)<\/b>Attended site to investigate leaking downpipe. The branch was cleaned off and a potential crack was identified, however access into flat 2 was possible. The drainage connections will need to be inspected inside flat 2 for us to provide a quote to replace the branch. 2hrs labour 105<\/p>

25\/06\/2024 10:29 (jane)<\/b>Requested access for Wednesday afternoon 26th June to take a look inside Flat 2 regarding the cracked downpipe <\/p>

25\/06\/2024 13:16 (jane)<\/b>Keys for access into Flat 4, empty property for Wednesday afternoon 26th June to take a look inside Flat 2 regarding the cracked downpipe<\/p>

28\/06\/2024 10:27 (sandra)<\/b>MK has looked at this and needs to speak to Randall <\/p>

12\/07\/2024 16:12 (sandra)<\/b>spoken to MK for update on this job <\/p>

17\/07\/2024 10:25 (sandra)<\/b>booked for 17th<\/p>

18\/07\/2024 12:44 (roy)<\/b>Assist Michael with leaking pipe<\/p>

18\/07\/2024 20:47 (michaelk)<\/b>Collected exterior sealant from suppliers and attended site to carry out s3aling works. Cleaned branch and installed black sealant which isn't visible from the ground. 2hrs labour plus parts, total 120.18 ex vat.<\/p>

19\/07\/2024 09:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60862","activity_ticket_id":"56961","ticket_reference":"HDT58046","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To fix toilet flush and replace ball valve","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/24","activity_end":"2024-06-19 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70241","activity_notes":"To fix toilet flush and replace ball valve","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 09:26 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 21:08 (michaelk)<\/b>Attended site to investigate toilet faults. Found the syphon damaged (See attatched) along with flush arm and linkages. Collected required materials from suppliers, returned to site and completed repair.Note; if there is any further damage to the plastic components, a different syphon could be fitted which uses a push button. 3hrs labour plus parts, total 227.80,ex vat.<\/p>

20\/06\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60863","activity_ticket_id":"56962","ticket_reference":"HDT58047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out the water meter reading ( this meter is in the street ) Meter Number 10M079435","ticket_address_1":"Flat 2","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/24","activity_end":"2024-06-19 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70242","activity_notes":"To carry out the water meter reading ( this meter is in the street ) Meter Number 10M079435","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 11:03 (System)<\/b>Ticket Created<\/p>

19\/06\/2024 21:02 (michaelk)<\/b>Attended site and located water meter. See attached picture. 1hr labour 55<\/p>

20\/06\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60864","activity_ticket_id":"56963","ticket_reference":"HDT58048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16298 - Electrical remedial works ","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/24","activity_end":"2024-07-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70243","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 14:35 (jane)<\/b>Requested access for Wednesday 10th July <\/p>

10\/07\/2024 12:37 (alan)<\/b>Quoted works <\/p>

10\/07\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60865","activity_ticket_id":"56964","ticket_reference":"HDT58049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16299 - Electrical remedial works ","ticket_address_1":"Flat 2.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/24","activity_end":"2024-07-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70244","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 14:35 (jane)<\/b>Requested access for Wednesday 10th July <\/p>

10\/07\/2024 12:37 (alan)<\/b>Unable to access 10\/7\/24 due to tenant To return 11\/7\/24 after 11am once property is empty <\/p>

11\/07\/2024 15:14 (alan)<\/b>Quoted works <\/p>

11\/07\/2024 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60866","activity_ticket_id":"56965","ticket_reference":"HDT58050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16300 - Electrical remedial works ","ticket_address_1":"Flat 3.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.01","cs_id":"1026","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1026","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/24","activity_end":"2024-06-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70245","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 14:34 (jane)<\/b>Requested access for Tuesday 9th July <\/p>

10\/07\/2024 12:38 (alan)<\/b>Quoted works <\/p>

10\/07\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60867","activity_ticket_id":"56966","ticket_reference":"HDT58051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16301 - Electrical remedial works ","ticket_address_1":"Flat 3.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/24","activity_end":"2024-06-28 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70246","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 14:33 (jane)<\/b>Requested access for Tuesday 9th July <\/p>

09\/07\/2024 15:50 (alan)<\/b>Quoted works <\/p>

09\/07\/2024 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60868","activity_ticket_id":"56967","ticket_reference":"HDT58052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install window restrictors at the two windows at 21 Newport Court","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 Newport Court ","cs_id":"2995","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2995","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/06\/24","activity_end":"2024-06-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70247","activity_notes":"To install window restrictors at the two windows at 21 Newport Court (images attached)","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2024 11:47 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60869","activity_ticket_id":"56968","ticket_reference":"HDT58053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Send some one today to open the door cupboard? The door unlocks but it will not open. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/24","activity_end":"2024-06-19 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70248","activity_notes":"Send some one today to open the door cupboard? The door unlocks but it will not open. ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 13:01 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 05:57 (roy)<\/b>Opened door and client wanted a handle fitted and the escutcheon plate fixed but fitted new due to old being damaged<\/p>

20\/06\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60870","activity_ticket_id":"56969","ticket_reference":"HDT58054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Thursday 27th June","ticket_address_1":"Flat 2.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 2.1","cs_id":"2122","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2122","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/24","activity_end":"2024-06-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70249","activity_notes":"To carry out full gas compliance testing and PAT - For Thursday 27th June","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 13:24 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 07:12 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/06\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60871","activity_ticket_id":"56970","ticket_reference":"HDT58055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Thursday 27th June","ticket_address_1":"Flat 2.2","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 2.2","cs_id":"2123","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2123","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/24","activity_end":"2024-06-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70250","activity_notes":"To carry out full gas compliance testing and PAT - For Thursday 27th June","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 13:28 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 07:12 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/06\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60872","activity_ticket_id":"56971","ticket_reference":"HDT58056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Friday 28th June ","ticket_address_1":"Flat 3.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2124","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/24","activity_end":"2024-06-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70251","activity_notes":"To carry out full gas compliance testing and PAT - For Friday 28th June ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 13:45 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 10:26 (michaelk)<\/b>Completed full compliance testing 185<\/p>

01\/07\/2024 21:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60873","activity_ticket_id":"56972","ticket_reference":"HDT58057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install window restrictors to common parts windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/24","activity_end":"2024-07-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70252","activity_notes":"To install window restrictors to common parts windows To take pictures once completed ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 13:59 (System)<\/b>Ticket Created<\/p>

21\/06\/2024 09:43 (sandra)<\/b>booked for Monday 24th <\/p>

24\/06\/2024 10:48 (travis)<\/b>Attended and taken details of required restrictors,Now on order.<\/p>

24\/06\/2024 15:42 (sandra)<\/b>restrictors ordered due by 29th June <\/p>

28\/06\/2024 09:55 (sandra)<\/b>Provisionally booked for 4th waiting on delivery <\/p>

02\/07\/2024 16:51 (sandra)<\/b>confirmed for 5th<\/p>

12\/07\/2024 15:53 (jane)<\/b>Further window restrictors on order - 3\/5 day lead-time <\/p>

15\/07\/2024 12:34 (sandra)<\/b>booked for 18th Thursday <\/p>

17\/07\/2024 06:21 (travis)<\/b>Window restrictors fitted to internal common area windows.Top floor is a fire\/smoke automatic activated window and cannot have restrictors fitted, photos attached.<\/p>

17\/07\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60874","activity_ticket_id":"56973","ticket_reference":"HDT58058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Friday 28th June","ticket_address_1":"Flat 3.2","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.2","cs_id":"2125","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/24","activity_end":"2024-06-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70253","activity_notes":"To carry out full gas compliance testing and PAT - For Friday 28th June","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 14:42 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 10:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

01\/07\/2024 21:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60875","activity_ticket_id":"56974","ticket_reference":"HDT58059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT - For Friday 28th June","ticket_address_1":"Flat 4.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 4.1","cs_id":"2126","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2126","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/06\/24","activity_end":"2024-06-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70254","activity_notes":"To carry out full gas compliance testing and PAT - For Friday 28th June","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 14:44 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 10:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

01\/07\/2024 21:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60876","activity_ticket_id":"56862","ticket_reference":"HDT57947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16263 - repair\/replacement of washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/24","activity_end":"2024-06-19 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70255","activity_notes":"repair\/replacement of washer\/dryer Option three to fit ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 14:31 (sandra)<\/b>sent to RA to fit Option three <\/p>

06\/06\/2024 12:27 (sandra)<\/b>lead time 3 - 5 days <\/p>

13\/06\/2024 15:33 (jane)<\/b>Chased Repair Aid for an install date for the washer\/dryer <\/p>

14\/06\/2024 10:59 (jane)<\/b>Requested access for Wednesday 19th June between 10 and 2pm <\/p>

18\/06\/2024 11:35 (jane)<\/b>Confirmed for Wednesday 19th June Tenant to provide access until 12pm, after that they will need to use management keys. <\/p>

19\/06\/2024 16:24 (alan)<\/b>Supply access<\/p>

19\/06\/2024 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60877","activity_ticket_id":"56975","ticket_reference":"HDT58060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the water from the shower is running, and she couldn\u00e2\u20ac\u2122t switch it off - Keys for access but knock first ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/06\/24","activity_end":"2024-06-19 17:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70256","activity_notes":"The tenant reported that the water from the shower is running, and she couldnt switch it off - Keys for access but knock first ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 16:38 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 06:00 (roy)<\/b>Unable to turn shower off.Removed plate and refitted parts that had become disconnected All ok<\/p>

20\/06\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>

20\/06\/2024 09:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>

20\/06\/2024 16:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2024 16:21 (sandra)<\/b>Monday with keys <\/p>

25\/06\/2024 07:09 (michaelk)<\/b>Attended site to strip down shower and to resolve shower control issue. Set the handset and fixed shower controls and confirmed thermostat cartridge operation. Left in full working order. 2hrs labour 105<\/p>

25\/06\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60878","activity_ticket_id":"56976","ticket_reference":"HDT58061","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"plastic trunking ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/24","activity_end":"2024-06-20 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70257","activity_notes":"plastic trunking Please can you arrange for Alan to remove the existing groove cut cap and replace with a solid end cap. ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 09:16 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 15:28 (alan)<\/b>Replace end cap to trucking <\/p>

20\/06\/2024 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60879","activity_ticket_id":"56977","ticket_reference":"HDT58062","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"MDR\/JH\/16303 - Installation of shower screen supplied by client ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/24","activity_end":"2024-07-02 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70258","activity_notes":"Installation of shower screen supplied by client Tuesday 2nd at 8am - tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2024 10:02 (sandra)<\/b>requested 2nd July awaiting confirmation<\/p>

25\/06\/2024 09:06 (sandra)<\/b>confirmed with tenant for 8am on 2nd July <\/p>

03\/07\/2024 08:41 (michaelk)<\/b>Attended site to replace the shower screen which was supplied by the client. Completed work and sealed on completion. 4hrs labour 205<\/p>

04\/07\/2024 05:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60880","activity_ticket_id":"56978","ticket_reference":"HDT58063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe doors stuck - Flat vacant from 11:30a today - Keys for access ","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/06\/24","activity_end":"2024-06-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70259","activity_notes":"Wardrobe doors stuck - Flat vacant from 11:30a today - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 09:51 (System)<\/b>Ticket Created<\/p>

21\/06\/2024 10:18 (roy)<\/b>Tenant moved in and rehung doors.Left working ok but these doors will jam again due to misuse <\/p>

21\/06\/2024 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60881","activity_ticket_id":"56881","ticket_reference":"HDT57966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/24","activity_end":"2024-06-25 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70260","activity_notes":"Ladies Toilet toilet seat needs to be replaced cubicle next to the hand dryer. Tenants also mentioned that the toilet on the end on the right is broken again, a contractor has been to fix that end toilet seat twice now but hasnt been fixed both times. 2nd floor gents toilet there is a small crack ","activity_timesheet":"2","ticket_notes_combined":"

07\/06\/2024 14:59 (System)<\/b>Ticket Created<\/p>

07\/06\/2024 15:01 (sandra)<\/b>booked for Tuesday <\/p>

11\/06\/2024 16:41 (iain)<\/b>Refixed 3x soap dispensers.2x toilet seats on order.<\/p>

12\/06\/2024 09:26 (jane)<\/b>Refixed 3x soap dispensers. 2x toilet seats on order. - Email Sent<\/b><\/p>

21\/06\/2024 13:26 (jane)<\/b>Update - Toilet seats expect into stock Monday and Tuesday next week - special order - Email Sent<\/b><\/p>

21\/06\/2024 13:44 (alan)<\/b>Ordered replacement toilet seats <\/p>

25\/06\/2024 12:18 (alan)<\/b>Return to site and replace 2 toilet seats and refix loose seat in ladies wc <\/p>

25\/06\/2024 13:22 (jane)<\/b>(Ticket Closed)<\/p>

25\/07\/2024 09:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60882","activity_ticket_id":"56979","ticket_reference":"HDT58064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts lights out ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/24","activity_end":"2024-06-20 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70261","activity_notes":"Common parts lights out ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 11:28 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 15:27 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

20\/06\/2024 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60883","activity_ticket_id":"56929","ticket_reference":"HDT58014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door lock not working ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/24","activity_end":"2024-06-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70262","activity_notes":"To fit new door closer onto main front door ","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2024 14:59 (System)<\/b>Ticket Created<\/p>

14\/06\/2024 16:01 (iain)<\/b>Reported lock not working. Lock is working ok.Closer not working, replacement on order.<\/p>

14\/06\/2024 16:10 (jane)<\/b>Reported lock not working. Lock is working ok. Closer not working, replacement on order. - Email Sent<\/b><\/p>

17\/06\/2024 14:43 (jane)<\/b>(Ticket Closed)<\/p>

20\/06\/2024 11:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/06\/2024 09:01 (alan)<\/b>Install new door closer <\/p>

21\/06\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60884","activity_ticket_id":"56980","ticket_reference":"HDT58065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Seal gap on skirting boards in bedroom","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/06\/24","activity_end":"2024-06-21 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70263","activity_notes":"Seal gap on skirting boards in bedroomFlat 3 only today access with tenant today about 3.30 just buzz on door ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 11:42 (System)<\/b>Ticket Created<\/p>

21\/06\/2024 09:57 (sandra)<\/b>Flat 3 needs sealant Requested access for today to look at 1a<\/p>

21\/06\/2024 10:23 (roy)<\/b>Visited flat after purchasing materials and expected to carry out works but tenant thought I was just looking and it wasn't convenient for me to do job now.NTR<\/p>

21\/06\/2024 14:58 (sandra)<\/b>booked with tenant for Tuesday 25th at 12 pm <\/p>

25\/06\/2024 12:54 (sandra)<\/b>booked for Monday 1st July to carry out sealant works to skirting in Flat 1a <\/p>

25\/06\/2024 14:41 (travis)<\/b>Sealed gaps between skirting and flooring in bedroom.<\/p>

25\/06\/2024 14:58 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2024 09:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 09:54 (sandra)<\/b>sealant around bedroom skirting in Flat 1a <\/p>

27\/06\/2024 15:23 (sandra)<\/b>Monday 1st with tenant AM <\/p>

01\/07\/2024 16:11 (travis)<\/b>Sealed below skirting in bedroom.<\/p>

01\/07\/2024 21:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60885","activity_ticket_id":"56981","ticket_reference":"HDT58066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement bulbs in common parts ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/24","activity_end":"2024-06-20 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70264","activity_notes":"replacement bulbs in common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 12:31 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 15:26 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

20\/06\/2024 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60886","activity_ticket_id":"56982","ticket_reference":"HDT58067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16307 - Replacement wooden venetian blinds ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70265","activity_notes":"Replacement wooden venetian blinds ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2024 15:58 (jane)<\/b>Blinds on order - 2 week lead-time - Email Sent<\/b><\/p>

28\/06\/2024 11:11 (sandra)<\/b>provisionally booked for Friday 5th blinds in reception <\/p>

28\/06\/2024 11:22 (sandra)<\/b>booked but can be done any time as flat is vacant <\/p>

04\/07\/2024 14:19 (travis)<\/b>Collection, fitting and disposal of old blinds.<\/p>

04\/07\/2024 14:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60887","activity_ticket_id":"56984","ticket_reference":"HDT58069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16308 - Supply and install 2No new fuse spurs to common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/24","activity_end":"2024-06-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70266","activity_notes":"Supply and install 2No new fuse spurs to common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 15:21 (sandra)<\/b>booked for Monday 24th <\/p>

24\/06\/2024 13:53 (alan)<\/b>Quoted works <\/p>

24\/06\/2024 14:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60888","activity_ticket_id":"56985","ticket_reference":"HDT58070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good boxing in already there and redecorate ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2393","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2393","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"16\/07\/24","activity_end":"2024-07-16 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70267","activity_notes":" redecorate boxing in Booked for 8th with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 16:17 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 16:18 (jane)<\/b>To inform Lilian a date of attendance <\/p>

25\/06\/2024 12:17 (sandra)<\/b>provisionally booked for Friday 5th to make good the boxing in and then decorating on Monday 8th <\/p>

26\/06\/2024 10:58 (sandra)<\/b>Booked with tenant for 5th and 8th <\/p>

05\/07\/2024 11:44 (mark)<\/b>Attend site to make good existing boxing in.<\/p>

08\/07\/2024 10:04 (sandra)<\/b>Please check with Travis. Please do not charge us for incomplete returned job. <\/p>

11\/07\/2024 10:10 (sandra)<\/b>requested access for Tuesday 16th <\/p>

12\/07\/2024 16:14 (sandra)<\/b>emailed Lilian to confirm. Difficult tenant <\/p>

17\/07\/2024 09:50 (dean)<\/b>90.00<\/p>

17\/07\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60889","activity_ticket_id":"56975","ticket_reference":"HDT58060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant reported that the water from the shower is running, and she couldn\u00e2\u20ac\u2122t switch it off - Keys for access but knock first ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/24","activity_end":"2024-06-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70268","activity_notes":"The tenant reported that the water from the shower is running, and she couldnt switch it off - keys for Monday to look at handle on mixer shower tap ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 16:38 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 06:00 (roy)<\/b>Unable to turn shower off.Removed plate and refitted parts that had become disconnected All ok<\/p>

20\/06\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>

20\/06\/2024 09:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>

20\/06\/2024 16:20 (sandra)<\/b>(Ticket Re-Opened)<\/p>

20\/06\/2024 16:21 (sandra)<\/b>Monday with keys <\/p>

25\/06\/2024 07:09 (michaelk)<\/b>Attended site to strip down shower and to resolve shower control issue. Set the handset and fixed shower controls and confirmed thermostat cartridge operation. Left in full working order. 2hrs labour 105<\/p>

25\/06\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60890","activity_ticket_id":"56986","ticket_reference":"HDT58071","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace the pop-up waste from toilet sink which is leaking in the basement men\u00e2\u20ac\u2122s toilet. ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/06\/24","activity_end":"2024-06-21 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70269","activity_notes":"replace the pop-up waste from toilet sink which is leaking in the basement mens toilet. ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2024 09:12 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 08:37 (michaelk)<\/b>Attended site to look at the damaged basin waste. Collected replacement parts from suppliers and returned to site to fit. Tested operation of the waste on completion. 3hrs labour plus parts, total 181.40 ex vat.<\/p>

24\/06\/2024 12:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60891","activity_ticket_id":"56987","ticket_reference":"HDT58072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power to sockets in common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/06\/24","activity_end":"2024-06-21 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70270","activity_notes":"no power to sockets in common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2024 10:55 (System)<\/b>Ticket Created<\/p>

21\/06\/2024 12:48 (alan)<\/b>Reset RCBO to sockets test and leave working <\/p>

21\/06\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60892","activity_ticket_id":"56988","ticket_reference":"HDT58073","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16309 - Replacement glazing ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"03\/07\/24","activity_end":"2024-07-03 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70271","activity_notes":"Replacement glazing ","activity_timesheet":null,"ticket_notes_combined":"

21\/06\/2024 11:09 (sandra)<\/b>Details sent to Able and awaiting a date to complete <\/p>

27\/06\/2024 15:56 (sandra)<\/b>requested access for 3rd July awaiting confirmation <\/p>

28\/06\/2024 10:17 (sandra)<\/b>confirmed with keys Wednesday <\/p>

08\/07\/2024 13:05 (sandra)<\/b>all completed <\/p>

09\/07\/2024 08:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60893","activity_ticket_id":"56954","ticket_reference":"HDT58039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Keys for acces","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/24","activity_end":"2024-07-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70272","activity_notes":"List of works - 1st July between 12 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 11:58 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 13:57 (jane)<\/b>Returning tomorrow (Wednesday) for the plug as need to make access - Windows, TwentyTwenty are required <\/p>

19\/06\/2024 12:47 (roy)<\/b>Removed panel but there are 3 tiles cracked and when removed it highlighted the cracks.Once removed, pop up waste removed and refixed correctly.Panel replaced and restock tile but these really need replacing..8x4 white tile with bevel edge x 32 x mirror screws and dark grey silicone required<\/p>

21\/06\/2024 09:43 (sandra)<\/b>access requested for Monday for twentytwenty<\/p>

21\/06\/2024 14:54 (sandra)<\/b>with keys for Monday - twentytwenty and tiles<\/p>

24\/06\/2024 09:15 (sandra)<\/b>tenant has cancelled. Needs to be rescheduled tenant wants 1st July between 12 - 4pm <\/p>

01\/07\/2024 15:50 (travis)<\/b>Repairs totaled wall in bathroom.<\/p>

04\/07\/2024 15:40 (sandra)<\/b>BRIAN COMPLETED <\/p>

09\/07\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60894","activity_ticket_id":"56989","ticket_reference":"HDT58074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16311 - Electrical remedial works ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/24","activity_end":"2024-07-01 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70273","activity_notes":"Electrical remedial works - For Wednesday 26th June ","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2024 14:03 (jane)<\/b>For Wednesday 26th June - confirmed with client <\/p>

26\/06\/2024 15:46 (alan)<\/b>Start remedial works <\/p>

01\/07\/2024 06:46 (alan)<\/b>Quoted works <\/p>

01\/07\/2024 12:37 (alan)<\/b>Quoted works <\/p>

01\/07\/2024 21:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60895","activity_ticket_id":"56990","ticket_reference":"HDT58075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical Works:","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/24","activity_end":"2024-07-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70274","activity_notes":"Electrical Works: Carry out a full EICR and remedial works at the same time in order to produce a satisfactory report as directed by Claire Suggitt","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2024 14:05 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 07:22 (alan)<\/b>Electrical inspection <\/p>

02\/07\/2024 15:37 (alan)<\/b>Replace the distribution board following electrical inspection <\/p>

02\/07\/2024 16:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60896","activity_ticket_id":"56980","ticket_reference":"HDT58065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Seal gap on skirting boards in bedroom","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/06\/24","activity_end":"2024-06-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70275","activity_notes":"Seal gap on skirting boards in bedroomFlat 3Booked for Tuesday 25th at mid day with tenant to put sealant under the gaps in the skirting board in the bedrooms to stop dead rat smell.all materials are there. Roy left them ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 11:42 (System)<\/b>Ticket Created<\/p>

21\/06\/2024 09:57 (sandra)<\/b>Flat 3 needs sealant Requested access for today to look at 1a<\/p>

21\/06\/2024 10:23 (roy)<\/b>Visited flat after purchasing materials and expected to carry out works but tenant thought I was just looking and it wasn't convenient for me to do job now.NTR<\/p>

21\/06\/2024 14:58 (sandra)<\/b>booked with tenant for Tuesday 25th at 12 pm <\/p>

25\/06\/2024 12:54 (sandra)<\/b>booked for Monday 1st July to carry out sealant works to skirting in Flat 1a <\/p>

25\/06\/2024 14:41 (travis)<\/b>Sealed gaps between skirting and flooring in bedroom.<\/p>

25\/06\/2024 14:58 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2024 09:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 09:54 (sandra)<\/b>sealant around bedroom skirting in Flat 1a <\/p>

27\/06\/2024 15:23 (sandra)<\/b>Monday 1st with tenant AM <\/p>

01\/07\/2024 16:11 (travis)<\/b>Sealed below skirting in bedroom.<\/p>

01\/07\/2024 21:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60897","activity_ticket_id":"56991","ticket_reference":"HDT58076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (June)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/06\/24","activity_end":"2024-06-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70276","activity_notes":"Landlord Meter Reads (April)","activity_timesheet":"2","ticket_notes_combined":"

21\/06\/2024 15:23 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 07:25 (alan)<\/b>Meter readings <\/p>

26\/06\/2024 15:18 (alan)<\/b>Meter readings <\/p>

26\/06\/2024 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60898","activity_ticket_id":"56992","ticket_reference":"HDT58077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door lock not operating correctly.","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/24","activity_end":"2024-06-23 17:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70277","activity_notes":"Main front door lock not operating correctly. Description: front door wont lock with the keys for the bottom lockthey usually double lock it door 8is currently just on the maglockthey are prone to break-ins ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2024 17:23 (System)<\/b>Ticket Created<\/p>

23\/06\/2024 19:04 (roy)<\/b>Faulty cylinder and tenants not able to double lock door.Removed cylinder and cleaned and sprayed with WD40.All ok<\/p>

24\/06\/2024 12:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60899","activity_ticket_id":"56993","ticket_reference":"HDT58078","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lock issue:","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/24","activity_end":"2024-06-23 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70278","activity_notes":"Lock issue:","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2024 17:26 (System)<\/b>Ticket Created<\/p>

23\/06\/2024 19:01 (roy)<\/b>Lock not closing.Apparently tenant could not get into flat.Ease and adjusted cylinder and all working ok.Tenant tried and was happy.All ok<\/p>

24\/06\/2024 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60900","activity_ticket_id":"56994","ticket_reference":"HDT58079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to meet Lilian at 11 am to measure for curtain poles","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/24","activity_end":"2024-08-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70279","activity_notes":"to meet Lilian at 11 am to measure for curtain poles","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 09:45 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 09:46 (sandra)<\/b>to measure for curtain poles and fit in three bedrooms and then tenant will provide their own curtains<\/p>

24\/06\/2024 11:48 (travis)<\/b>Attended and taken measurements for curtain poles in all bedrooms Awaiting a decision between Lillian, tenants and landlord before ordering which type of pole is required.<\/p>

28\/06\/2024 10:37 (sandra)<\/b>emailed Lilian for further instruction <\/p>

09\/07\/2024 16:29 (sandra)<\/b>emailed lilian to see if she wants us to proceed <\/p>

09\/07\/2024 16:38 (sandra)<\/b>(Placed On Hold) waiting on tenant to get back to Lilian on which curtain poles they want ordered <\/p>

14\/08\/2024 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60901","activity_ticket_id":"56995","ticket_reference":"HDT58080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove lamp shades ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"28\/06\/24","activity_end":"2024-06-28 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70280","activity_notes":"Remove and dispose of lampshades in boiler storage cupboardlook at door not closing in bedroom on wooden floorcollect keys Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 10:13 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 10:13 (sandra)<\/b>Access requested for Tuesday 25th AM<\/p>

25\/06\/2024 10:16 (sandra)<\/b>collect keys for access <\/p>

26\/06\/2024 10:10 (sandra)<\/b>access requested for Friday 28th to complete door works <\/p>

27\/06\/2024 14:26 (sandra)<\/b>access with keys Friday <\/p>

01\/07\/2024 07:19 (mark)<\/b>Removed and trimmed bottom of door to bedroom, and reinstated, removed lamp shades from site.<\/p>

01\/07\/2024 21:08 (michael)<\/b>(Ticket Closed)<\/p>

16\/08\/2024 15:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2024 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60902","activity_ticket_id":"56996","ticket_reference":"HDT58081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water meter reading ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/24","activity_end":"2024-06-25 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70281","activity_notes":"water meter reading 10m077435Pavementplease provide a picture of the reading ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 10:28 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 10:29 (sandra)<\/b>booked for Tuesday morning <\/p>

25\/06\/2024 11:05 (alan)<\/b>Please note this number does exits 10m077435 could be 10m079435 but we would need to get access to the flat to check I have emailed photos of all the water meters for the flats to the office <\/p>

25\/06\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60903","activity_ticket_id":"56997","ticket_reference":"HDT58082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new alarm to be fitted ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/24","activity_end":"2024-06-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70282","activity_notes":"new alarm to be fitted with tenant at 8am on Thursday ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 10:35 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 10:36 (sandra)<\/b>Booked for Thursday at 8am with tenant <\/p>

28\/06\/2024 07:11 (michaelk)<\/b>Attended site to replace mains co alarm. 1hr labour plus parts, total 123.17 ex vat.<\/p>

28\/06\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60904","activity_ticket_id":"56998","ticket_reference":"HDT58083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fuse box issues ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/24","activity_end":"2024-06-24 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70283","activity_notes":"fuse box issues use keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 12:02 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 13:51 (alan)<\/b>Investigate power tripping out in main room, faulty found tenants uk to American adaption socket lead to be damaged by waterAdvised tenant not to plug back in and to replace leadTested and left all other power working <\/p>

24\/06\/2024 13:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60905","activity_ticket_id":"56999","ticket_reference":"HDT58084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16312 - Replacement door ","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TA","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/24","activity_end":"2024-07-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70284","activity_notes":"Replacement door Tenant to provide access on Tuesday morning 2nd July between 8 and 9am For the keys, is it possible to get at least 2 copies dropped off to our security office in Kingly Court","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 13:04 (sandra)<\/b>emailed for access to take final measurements<\/p>

25\/06\/2024 12:09 (sandra)<\/b>booked 25th to take final measurements <\/p>

26\/06\/2024 10:08 (sandra)<\/b>final measurements taken and given to MR to order from Howdens by Travis <\/p>

26\/06\/2024 16:39 (jane)<\/b>Requested access for Tuesday 2nd July 2024<\/p>

27\/06\/2024 15:11 (sandra)<\/b>For the keys, is it possible to get at least 2 copies dropped off to our security office in Kingly Court?<\/p>

27\/06\/2024 15:46 (jane)<\/b>Tenant to provide access on Tuesday morning 2nd July between 8 and 9am For the keys, is it possible to get at least 2 copies dropped off to our security office in Kingly Court<\/p>

28\/06\/2024 11:41 (jane)<\/b>Requested access to paint the new door on Friday 5th July around midday <\/p>

02\/07\/2024 15:38 (travis)<\/b>Fire door replaced at above property,hinges ,locks,night latch,numeral,door closer ect.Swept and cleaned common area stairs,Returned street door keys back to security office.<\/p>

05\/07\/2024 15:14 (mark)<\/b>Paint recently fitted flat door <\/p>

08\/07\/2024 08:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60906","activity_ticket_id":"57000","ticket_reference":"HDT58085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace lock on the electrical cupboard (as you walk in on the right hand side)","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/06\/24","activity_end":"2024-06-25 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70285","activity_notes":"Replace lock on the electrical cupboard (as you walk in on the right hand side)The new lock should be an FB key lock.","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 13:07 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 13:02 (travis)<\/b>Attended and removed old electrical cupboard barrel and lock,Cut in a new FB2 Lock, refitted escutcheon and tested.<\/p>

25\/06\/2024 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60907","activity_ticket_id":"57001","ticket_reference":"HDT58086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thermostats are not working - Not turning on at all","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/24","activity_end":"2024-06-24 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70286","activity_notes":"Thermostats are not working - Not turning on at allkeys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 13:28 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 07:06 (michaelk)<\/b>Attended emergency callout to investigate heating controls. Tested all the room sensors for correct operation and confirmed boiler and underfloor controls were responding. Left heating fully operational 2hrs labour 105<\/p>

25\/06\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60908","activity_ticket_id":"57002","ticket_reference":"HDT58087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16315 - replacement fridge\/freezer ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"1039","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1039","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/24","activity_end":"2024-06-28 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70287","activity_notes":"replacement fridge\/freezer Friday 10 - 2","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2024 12:08 (sandra)<\/b>booked with keys for Friday 10 - 2pm <\/p>

28\/06\/2024 15:15 (travis)<\/b>Take delivery and install fridge freezer to fourth floor apartment.<\/p>

28\/06\/2024 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60909","activity_ticket_id":"57003","ticket_reference":"HDT58088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16304 - Boiler replacement ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/24","activity_end":"2024-07-04 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70288","activity_notes":"Boiler replacement ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2024 12:45 (sandra)<\/b>requested access for Thursday 4th July<\/p>

05\/07\/2024 09:05 (michaelk)<\/b>Completed quoted boiler installation 2,151.92 ex vat<\/p>

05\/07\/2024 15:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60910","activity_ticket_id":"57004","ticket_reference":"HDT58089","ticket_client":"1961","client_name":"August Equity","ticket_title":"We have one socket that doesn\u00e2\u20ac\u2122t seem to be working and we need some ethernet ports adding into some floor boxes","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/24","activity_end":"2024-06-28 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70289","activity_notes":"We have one socket that doesnt seem to be working and we need some ethernet ports adding into some floor boxesWednesday PM my mobile is 07805044676 can you call Hari when you are there and she will explain ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 14:31 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 14:32 (sandra)<\/b>booked for Wednesday PM <\/p>

26\/06\/2024 15:45 (alan)<\/b>Order replacement socket and to return Friday 8am<\/p>

28\/06\/2024 09:50 (alan)<\/b>Replace faulty sockets in floor box <\/p>

28\/06\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60911","activity_ticket_id":"57005","ticket_reference":"HDT58090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16316 - Redecoration ","ticket_address_1":"Flat 3","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/06\/24","activity_end":"2024-06-25 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70290","activity_notes":"Redecoration ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60912","activity_ticket_id":"57005","ticket_reference":"HDT58090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16316 - Redecoration ","ticket_address_1":"Flat 3","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/06\/24","activity_end":"2024-06-24 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70291","activity_notes":"Redecoration ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60913","activity_ticket_id":"57006","ticket_reference":"HDT58091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/24","activity_end":"2024-06-26 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70292","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 16:24 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 15:44 (alan)<\/b>Electrical inspection <\/p>

26\/06\/2024 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60914","activity_ticket_id":"57007","ticket_reference":"HDT58092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/24","activity_end":"2024-07-08 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70293","activity_notes":"list of works:bathroom extractor is faulty","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 16:27 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 16:28 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

25\/06\/2024 10:48 (travis)<\/b>Attended and replaced lower boxing in behind toilet,Shower riser on order,will return to fit once delivered.Decoration required,high risk water area (gloss ?).<\/p>

26\/06\/2024 07:23 (alan)<\/b>Look at extractor fan in bathroom not working order replacement fan <\/p>

26\/06\/2024 10:00 (sandra)<\/b>Boxing in behind toilet needs to be painted <\/p>

26\/06\/2024 10:01 (sandra)<\/b>access requested for 1st July to decorate <\/p>

26\/06\/2024 12:31 (sandra)<\/b>MONDAY 1ST WITH KEYS <\/p>

26\/06\/2024 13:36 (jane)<\/b>Shower riser on order - Email Sent<\/b><\/p>

01\/07\/2024 12:38 (travis)<\/b>New shower riser,hose and shower head fitted.<\/p>

02\/07\/2024 09:38 (dean)<\/b>110.00<\/p>

10\/07\/2024 14:30 (alan)<\/b>Return to site and replace bathroom extractor fan <\/p>

10\/07\/2024 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60915","activity_ticket_id":"57007","ticket_reference":"HDT58092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/24","activity_end":"2024-07-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70294","activity_notes":"list of works:TUESDAY WITH KEYS behind the toilet boxing in is rotted and needs replacing - see what materials are needed and returnthe shower holder\/riser needs replacing - take details to order ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 16:27 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 16:28 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

25\/06\/2024 10:48 (travis)<\/b>Attended and replaced lower boxing in behind toilet,Shower riser on order,will return to fit once delivered.Decoration required,high risk water area (gloss ?).<\/p>

26\/06\/2024 07:23 (alan)<\/b>Look at extractor fan in bathroom not working order replacement fan <\/p>

26\/06\/2024 10:00 (sandra)<\/b>Boxing in behind toilet needs to be painted <\/p>

26\/06\/2024 10:01 (sandra)<\/b>access requested for 1st July to decorate <\/p>

26\/06\/2024 12:31 (sandra)<\/b>MONDAY 1ST WITH KEYS <\/p>

26\/06\/2024 13:36 (jane)<\/b>Shower riser on order - Email Sent<\/b><\/p>

01\/07\/2024 12:38 (travis)<\/b>New shower riser,hose and shower head fitted.<\/p>

02\/07\/2024 09:38 (dean)<\/b>110.00<\/p>

10\/07\/2024 14:30 (alan)<\/b>Return to site and replace bathroom extractor fan <\/p>

10\/07\/2024 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60916","activity_ticket_id":"57008","ticket_reference":"HDT58093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water from the shower ","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/24","activity_end":"2024-06-25 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70295","activity_notes":"no hot water from the shower And collect the management keys from security just in case.Door code for flat 3 is 102030*.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2024 10:04 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 10:05 (sandra)<\/b>waiting on access <\/p>

25\/06\/2024 10:30 (sandra)<\/b>And collect the management keys from security just in case.Door code for flat 3 is 102030*.<\/p>

26\/06\/2024 08:16 (michaelk)<\/b>Attended site to investigate hot water fault. Found the boiler isolator turned off, which is labelled heating. This isolator needs to stay on to facilitate the hot water. Reinstated and checked the heating manifold and controls for correct operation. Checked hot water at both bathrooms and left in full working order. 2hrs labour 105<\/p>

26\/06\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60918","activity_ticket_id":"56960","ticket_reference":"HDT58045","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate and fix down leaking down pipe in common area.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/24","activity_end":"2024-07-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70297","activity_notes":"Requested access for Wednesday afternoon 26th June to take a look inside Flat 2 regarding the cracked downpipe ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 09:24 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 10:15 (michaelk)<\/b>Attended site to investigate leaking downpipe. The branch was cleaned off and a potential crack was identified, however access into flat 2 was possible. The drainage connections will need to be inspected inside flat 2 for us to provide a quote to replace the branch. 2hrs labour 105<\/p>

25\/06\/2024 10:29 (jane)<\/b>Requested access for Wednesday afternoon 26th June to take a look inside Flat 2 regarding the cracked downpipe <\/p>

25\/06\/2024 13:16 (jane)<\/b>Keys for access into Flat 4, empty property for Wednesday afternoon 26th June to take a look inside Flat 2 regarding the cracked downpipe<\/p>

28\/06\/2024 10:27 (sandra)<\/b>MK has looked at this and needs to speak to Randall <\/p>

12\/07\/2024 16:12 (sandra)<\/b>spoken to MK for update on this job <\/p>

17\/07\/2024 10:25 (sandra)<\/b>booked for 17th<\/p>

18\/07\/2024 12:44 (roy)<\/b>Assist Michael with leaking pipe<\/p>

18\/07\/2024 20:47 (michaelk)<\/b>Collected exterior sealant from suppliers and attended site to carry out s3aling works. Cleaned branch and installed black sealant which isn't visible from the ground. 2hrs labour plus parts, total 120.18 ex vat.<\/p>

19\/07\/2024 09:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60919","activity_ticket_id":"56820","ticket_reference":"HDT57905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat and lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/24","activity_end":"2024-07-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70298","activity_notes":"-toilet seat cover also has lost its slow fall mechanism","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 12:25 (System)<\/b>Ticket Created<\/p>

03\/06\/2024 16:38 (sandra)<\/b>waiting on confirmation for Wednesday PM <\/p>

04\/06\/2024 12:49 (jane)<\/b>For between 2 - 3pm on Wednesday 5th June. The tenant will provide access.<\/p>

06\/06\/2024 04:51 (alan)<\/b>Repair lamp holders to main room and hallway lights in flat Take photos of toilet seat and send to office to order replacement Please note the address is flat 1A not flat 1<\/p>

06\/06\/2024 11:54 (sandra)<\/b>toilet seat sent to Iain to enquire at Berwick street plumbers also sent to St Annes <\/p>

06\/06\/2024 15:54 (jane)<\/b>Toilet seat purchased from Berwick Plumbers <\/p>

25\/06\/2024 11:03 (sandra)<\/b>access asked for Thursday and seat is in Travis' van <\/p>

25\/06\/2024 12:55 (sandra)<\/b>Booked for Monday 1st to fit toilet seat <\/p>

26\/06\/2024 09:51 (sandra)<\/b>tenant to provide access <\/p>

01\/07\/2024 15:51 (travis)<\/b>Toilet seat replacement and sealed between floor and skirting in bedroom.<\/p>

01\/07\/2024 21:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60920","activity_ticket_id":"56985","ticket_reference":"HDT58070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To make good boxing in already there and redecorate ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2393","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2393","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"05\/07\/24","activity_end":"2024-07-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70299","activity_notes":"To make good boxing in already there and redecorate Booked for 5th with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 16:17 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 16:18 (jane)<\/b>To inform Lilian a date of attendance <\/p>

25\/06\/2024 12:17 (sandra)<\/b>provisionally booked for Friday 5th to make good the boxing in and then decorating on Monday 8th <\/p>

26\/06\/2024 10:58 (sandra)<\/b>Booked with tenant for 5th and 8th <\/p>

05\/07\/2024 11:44 (mark)<\/b>Attend site to make good existing boxing in.<\/p>

08\/07\/2024 10:04 (sandra)<\/b>Please check with Travis. Please do not charge us for incomplete returned job. <\/p>

11\/07\/2024 10:10 (sandra)<\/b>requested access for Tuesday 16th <\/p>

12\/07\/2024 16:14 (sandra)<\/b>emailed Lilian to confirm. Difficult tenant <\/p>

17\/07\/2024 09:50 (dean)<\/b>90.00<\/p>

17\/07\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60921","activity_ticket_id":"57009","ticket_reference":"HDT58094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main entrance door wasn't allowing access - Possibly intermittent fault ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/06\/24","activity_end":"2024-06-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70300","activity_notes":"Main entrance door wasn't allowing access - Possibly intermittent fault ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2024 12:34 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 13:44 (travis)<\/b>Attended and adjusted frame keep to main door lock,Lightly oiled moving parts and tested.<\/p>

25\/06\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60922","activity_ticket_id":"56980","ticket_reference":"HDT58065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Seal gap on skirting boards in bedroom","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/24","activity_end":"2024-07-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70301","activity_notes":"Seal gap on skirting boards in bedroomfrom rats in Flat 1a","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2024 11:42 (System)<\/b>Ticket Created<\/p>

21\/06\/2024 09:57 (sandra)<\/b>Flat 3 needs sealant Requested access for today to look at 1a<\/p>

21\/06\/2024 10:23 (roy)<\/b>Visited flat after purchasing materials and expected to carry out works but tenant thought I was just looking and it wasn't convenient for me to do job now.NTR<\/p>

21\/06\/2024 14:58 (sandra)<\/b>booked with tenant for Tuesday 25th at 12 pm <\/p>

25\/06\/2024 12:54 (sandra)<\/b>booked for Monday 1st July to carry out sealant works to skirting in Flat 1a <\/p>

25\/06\/2024 14:41 (travis)<\/b>Sealed gaps between skirting and flooring in bedroom.<\/p>

25\/06\/2024 14:58 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2024 09:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 09:54 (sandra)<\/b>sealant around bedroom skirting in Flat 1a <\/p>

27\/06\/2024 15:23 (sandra)<\/b>Monday 1st with tenant AM <\/p>

01\/07\/2024 16:11 (travis)<\/b>Sealed below skirting in bedroom.<\/p>

01\/07\/2024 21:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60923","activity_ticket_id":"57010","ticket_reference":"HDT58095","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 26th and Thursday 27th June ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/06\/24","activity_end":"2024-06-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70302","activity_notes":"For Handyman Services for Wednesday 26th and Thursday 27th June ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2024 13:33 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 13:34 (jane)<\/b>For Handyman Services for Wednesday 26th and Thursday 27th June<\/p>

26\/06\/2024 16:39 (travis)<\/b>Maintenance works <\/p>

27\/06\/2024 16:16 (travis)<\/b>Maintenance works.<\/p>

27\/06\/2024 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60925","activity_ticket_id":"57011","ticket_reference":"HDT58096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can I have a picture of the water meters in front of the building.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/24","activity_end":"2024-06-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70304","activity_notes":"can I have a picture of the water meters in front of the building.Can we check all three hatches. I need to know the meter number and the meter read. Picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2024 14:40 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 15:44 (alan)<\/b>Take photos of all water meters in pavement Emailed all photos to helpdesk <\/p>

25\/06\/2024 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60926","activity_ticket_id":"57012","ticket_reference":"HDT58097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair of the electrical cupboard ","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21-24 Newport Court ","cs_id":"280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"280","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"02\/07\/24","activity_end":"2024-07-02 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70305","activity_notes":"repair of the electrical cupboard This has to be fire rated as it is within electrical cupboard. Please note we cant use foam to fill any gaps. This is in the common area so access to suit you. Just confirm when so we know.Please send me an image when complete. ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2024 14:48 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 16:03 (sandra)<\/b>2 hours to complete <\/p>

02\/07\/2024 15:12 (mark)<\/b>Fire stopping to electrical cupboard <\/p>

02\/07\/2024 15:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60927","activity_ticket_id":"57013","ticket_reference":"HDT58098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16313 - Replacement glazing to cracked window to second floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"03\/07\/24","activity_end":"2024-07-03 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70306","activity_notes":"Replacement glazing to cracked window to second floor ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2024 14:52 (sandra)<\/b>sent to Able <\/p>

27\/06\/2024 15:53 (sandra)<\/b>access requested for 3rd July AM awaiting confirmation <\/p>

28\/06\/2024 09:11 (sandra)<\/b>the office will be accessible between 9.30 and 12 noon on 3rd July <\/p>

08\/07\/2024 13:05 (sandra)<\/b>all completed <\/p>

09\/07\/2024 08:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60928","activity_ticket_id":"57014","ticket_reference":"HDT58099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove electrical heaters in common parts ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/24","activity_end":"2024-06-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70307","activity_notes":"Remove electrical heaters in common parts can you take pictures once removed ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2024 15:42 (System)<\/b>Ticket Created<\/p>

25\/06\/2024 15:43 (sandra)<\/b>booked for Wednesday AM <\/p>

26\/06\/2024 08:13 (alan)<\/b>Disconnect 2 heater in cupboard parts Remove heaters from site an dispose of them <\/p>

26\/06\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60929","activity_ticket_id":"57015","ticket_reference":"HDT58100","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16320 - Redecoration of apartment ","ticket_address_1":"Flat 1","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 1","cs_id":"2912","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2H 9JS","ticket_client_site":"2912","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/07\/24","activity_end":"2024-07-09 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70308","activity_notes":"Redecoration of apartment Programmed in for Friday 5th July, Saturday 6th July, Sunday 7th July, Monday 8th July and Tuesday 9th July - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 09:49 (jane)<\/b>Works can commence 2nd July - 4 day window to complete <\/p>

27\/06\/2024 14:31 (jane)<\/b>Programmed in for Friday 5th July, Saturday 6th July, Sunday 7th July, Monday 8th July and Tuesday 9th July - keys for access <\/p>

05\/07\/2024 17:40 (dean)<\/b>Done <\/p>

08\/07\/2024 08:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60930","activity_ticket_id":"57007","ticket_reference":"HDT58092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/07\/24","activity_end":"2024-07-01 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70309","activity_notes":"list of works:boxing in behind toilet needs decoratinghigh risk water area MONDAY 1ST WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 16:27 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 16:28 (sandra)<\/b>TUESDAY WITH KEYS <\/p>

25\/06\/2024 10:48 (travis)<\/b>Attended and replaced lower boxing in behind toilet,Shower riser on order,will return to fit once delivered.Decoration required,high risk water area (gloss ?).<\/p>

26\/06\/2024 07:23 (alan)<\/b>Look at extractor fan in bathroom not working order replacement fan <\/p>

26\/06\/2024 10:00 (sandra)<\/b>Boxing in behind toilet needs to be painted <\/p>

26\/06\/2024 10:01 (sandra)<\/b>access requested for 1st July to decorate <\/p>

26\/06\/2024 12:31 (sandra)<\/b>MONDAY 1ST WITH KEYS <\/p>

26\/06\/2024 13:36 (jane)<\/b>Shower riser on order - Email Sent<\/b><\/p>

01\/07\/2024 12:38 (travis)<\/b>New shower riser,hose and shower head fitted.<\/p>

02\/07\/2024 09:38 (dean)<\/b>110.00<\/p>

10\/07\/2024 14:30 (alan)<\/b>Return to site and replace bathroom extractor fan <\/p>

10\/07\/2024 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60931","activity_ticket_id":"57016","ticket_reference":"HDT58101","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"change thermostatic valve on radiator ","ticket_address_1":"2-4 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"2-4 Mercer Walk","cs_id":"2900","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"2900","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/24","activity_end":"2024-06-27 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70310","activity_notes":"change thermostatic valve on radiator ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2024 09:17 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 10:24 (sandra)<\/b>MK to speak to the manufacturer.MK to quote <\/p>

28\/06\/2024 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60932","activity_ticket_id":"57017","ticket_reference":"HDT58102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new alarms to be fitted ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/24","activity_end":"2024-07-03 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70311","activity_notes":"new alarms to be fitted wednesday 3rd with keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 09:18 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 09:20 (sandra)<\/b>new alarms on order <\/p>

26\/06\/2024 11:35 (sandra)<\/b>on order <\/p>

28\/06\/2024 10:26 (sandra)<\/b>emailed for access Wednesday 3rd <\/p>

28\/06\/2024 11:28 (sandra)<\/b>3rd with keys <\/p>

03\/07\/2024 17:04 (michaelk)<\/b>Attended site tobreplace faulty alarms. Replaced 1 x heat and 3 x smoke alarms. 2hrs labour plus parts, total 241.68 ex vat.<\/p>

04\/07\/2024 05:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60933","activity_ticket_id":"57018","ticket_reference":"HDT58103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new alarms to be fitted ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/24","activity_end":"2024-07-03 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70312","activity_notes":"new alarms to be fitted wednesday 3rd with keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 09:19 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 09:20 (sandra)<\/b>new alarms on order <\/p>

26\/06\/2024 11:35 (sandra)<\/b>on order <\/p>

28\/06\/2024 10:26 (sandra)<\/b>Wednesday 3rd access being arranged<\/p>

28\/06\/2024 11:30 (sandra)<\/b>with keys 3rd <\/p>

03\/07\/2024 17:02 (michaelk)<\/b>Attended site to replace 3 x smoke alarms and 1 x heat alarm. Completed work 2hrs labour plus parts, total 241.68;ex vat.<\/p>

04\/07\/2024 05:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60934","activity_ticket_id":"57019","ticket_reference":"HDT58104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top floor light fitting is loose, part of the light fitting has been left on top of a fire extinguishers.","ticket_address_1":"17a Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"17a Catherine Street","cs_id":"1041","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1041","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/24","activity_end":"2024-06-26 13:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70313","activity_notes":"Top floor light fitting is loose, part of the light fitting has been left on top of a fire extinguishers.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 09:33 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 15:20 (alan)<\/b>Refix cover on light fitting top floor common parts <\/p>

26\/06\/2024 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60935","activity_ticket_id":"57020","ticket_reference":"HDT58105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire extinguisher bracket has come off loose from the wall.","ticket_address_1":"27a Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"27a Catherine Street ","cs_id":"2998","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"2998","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/24","activity_end":"2024-06-26 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70314","activity_notes":"Fire extinguisher bracket has come off loose from the wall.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 09:38 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 17:05 (roy)<\/b>Refixed bracket using toggles.Need to fill in a couple of holes<\/p>

27\/06\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60936","activity_ticket_id":"57021","ticket_reference":"HDT58106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"3rd Floor","ticket_address_2":"30 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"3rd Floor","cs_id":"836","cs_address_2":"30 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"836","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/24","activity_end":"2024-07-03 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70315","activity_notes":"Gas compliance testing without PATWednesday 3rd vacant property ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 09:46 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 10:13 (sandra)<\/b>booked for Wednesday 3rd Anna arranging access <\/p>

28\/06\/2024 09:14 (sandra)<\/b>keys for accessAnna is requesting relevant access <\/p>

03\/07\/2024 16:59 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/07\/2024 05:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60937","activity_ticket_id":"56980","ticket_reference":"HDT58065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Seal gap on skirting boards in bedroom","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/24","activity_end":"2024-07-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70316","activity_notes":"Seal gap on skirting boards in bedroomfrom rats in Flat 1a with tenant on Monday 1st ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 11:42 (System)<\/b>Ticket Created<\/p>

21\/06\/2024 09:57 (sandra)<\/b>Flat 3 needs sealant Requested access for today to look at 1a<\/p>

21\/06\/2024 10:23 (roy)<\/b>Visited flat after purchasing materials and expected to carry out works but tenant thought I was just looking and it wasn't convenient for me to do job now.NTR<\/p>

21\/06\/2024 14:58 (sandra)<\/b>booked with tenant for Tuesday 25th at 12 pm <\/p>

25\/06\/2024 12:54 (sandra)<\/b>booked for Monday 1st July to carry out sealant works to skirting in Flat 1a <\/p>

25\/06\/2024 14:41 (travis)<\/b>Sealed gaps between skirting and flooring in bedroom.<\/p>

25\/06\/2024 14:58 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2024 09:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 09:54 (sandra)<\/b>sealant around bedroom skirting in Flat 1a <\/p>

27\/06\/2024 15:23 (sandra)<\/b>Monday 1st with tenant AM <\/p>

01\/07\/2024 16:11 (travis)<\/b>Sealed below skirting in bedroom.<\/p>

01\/07\/2024 21:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60938","activity_ticket_id":"57022","ticket_reference":"HDT58107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking toilet from base ","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/24","activity_end":"2024-06-27 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70317","activity_notes":"leaking toilet from base thursday Pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 10:44 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 10:54 (sandra)<\/b>PM with keys <\/p>

27\/06\/2024 06:53 (michaelk)<\/b>Attended site to investigate reported leaking toilet. Found that the inlet valve was wet, although I couldn't pinpoint the leak. A replacement 1\/2" washer was installed and all the joints were then tested. No leak was found, however if there are any further issues, the isolation valve will need to be changed. 2hrs labour 105<\/p>

27\/06\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60939","activity_ticket_id":"57023","ticket_reference":"HDT58108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window issues ","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/24","activity_end":"2024-06-28 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70318","activity_notes":"window issues Bedroom 1 and 2 are painted shut and need to know how high the window blinds in the living room are so we can order extra long cord ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 11:15 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 11:16 (sandra)<\/b>Bedroom windows painted shut and blinds need extra long cords. <\/p>

26\/06\/2024 14:20 (sandra)<\/b>between 2 - 4pm <\/p>

26\/06\/2024 15:06 (roy)<\/b>No access<\/p>

28\/06\/2024 11:01 (sandra)<\/b>returning today between 4 - 5pm <\/p>

28\/06\/2024 16:16 (sandra)<\/b>windows open and Roy to send over blind cord measurements <\/p>

29\/06\/2024 17:28 (roy)<\/b>Ease and adjusted 4 windows and measured blinds<\/p>

01\/07\/2024 21:34 (michael)<\/b>(Ticket Closed)<\/p>

08\/07\/2024 11:25 (sandra)<\/b>requested access for Thursday to fit blind cords <\/p>

09\/07\/2024 09:27 (sandra)<\/b>Thursday between 3 - 4pm to attach blind beads<\/p>

12\/07\/2024 15:39 (sandra)<\/b>Roy got confused and didnt attend. emailed for further access and Lilian will come back to me on which day w\/c 15th<\/p>

12\/07\/2024 15:43 (jane)<\/b>Requested access for Wednesday 17th July <\/p>

16\/07\/2024 09:44 (sandra)<\/b>emailed Lilian for confirmation<\/p>

16\/07\/2024 14:20 (sandra)<\/b>confirmed 17th at 3pm <\/p>

17\/07\/2024 16:47 (roy)<\/b>Replaced chain link cord to 4 windows. Needed more chain link but tenant happy<\/p>

17\/07\/2024 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60940","activity_ticket_id":"57024","ticket_reference":"HDT58109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak - To meet Lilian on site ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/24","activity_end":"2024-06-26 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70319","activity_notes":"To attend to leak - To meet Lilian on site ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 13:17 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 17:04 (roy)<\/b>Bath plug was in and bath full and overflowing.Removed pop up waste shut down water supply.Michael removed shower on\/off cartridge and refitted it.All ok<\/p>

27\/06\/2024 06:49 (michaelk)<\/b>Attended emergency callout to leaking shower. Found the cartridge was partially removed which required the shower to be stripped down and re-assembling. Sealed the shower plate back into position on completion. 2hrs labour 105<\/p>

27\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60941","activity_ticket_id":"57025","ticket_reference":"HDT58110","ticket_client":"2122","client_name":"Gresham College","ticket_title":"lift some floor boards ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"11\/07\/24","activity_end":"2024-07-11 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70320","activity_notes":"lift some floor boards would we be able to book an engineer in to lift some floor boards in the Hall on Thursday 11th July (early am) or Wednesday 10th (late afternoon) as Hall in use? Alan has done this before so he would be aware of what Paul is asking","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2024 14:10 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 14:19 (sandra)<\/b>booked for 11th Am early <\/p>

26\/06\/2024 15:05 (sandra)<\/b>8.30 am to attend<\/p>

12\/07\/2024 12:21 (michael)<\/b>Attended site to lift floor boards as requested. Paul the client said he will advise when the boards can be re-instated.<\/p>

18\/07\/2024 13:56 (jane)<\/b>Chased client to find out when they would like the floorboards reinstated <\/p>

26\/07\/2024 13:21 (roy)<\/b>Replaced floor boards<\/p>

26\/07\/2024 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60942","activity_ticket_id":"57024","ticket_reference":"HDT58109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak - To meet Lilian on site ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/24","activity_end":"2024-06-26 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70321","activity_notes":"To attend to leak - To meet Lilian on site ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 13:17 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 17:04 (roy)<\/b>Bath plug was in and bath full and overflowing.Removed pop up waste shut down water supply.Michael removed shower on\/off cartridge and refitted it.All ok<\/p>

27\/06\/2024 06:49 (michaelk)<\/b>Attended emergency callout to leaking shower. Found the cartridge was partially removed which required the shower to be stripped down and re-assembling. Sealed the shower plate back into position on completion. 2hrs labour 105<\/p>

27\/06\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60943","activity_ticket_id":"56955","ticket_reference":"HDT58040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe doors stuck - Requested access for Thursday afternoon 20th June ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/24","activity_end":"2024-06-27 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70322","activity_notes":"Wardrobe doors stuck - To rehang with Roy at 4 pm with keys Thursday ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 13:03 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 13:04 (jane)<\/b> Requested access for Thursday afternoon 20th June <\/p>

19\/06\/2024 10:24 (jane)<\/b>Collect keys but knock first for Thursday afternoon 20th June <\/p>

21\/06\/2024 10:20 (roy)<\/b>Door jammed and unable to open doors. Removed one door but unable to rehang. Need part plus 2nd person.Other door is working perfectly.Movement light is staying on so had to cover sensor<\/p>

21\/06\/2024 10:42 (sandra)<\/b>To return with second man to replace the door<\/p>

26\/06\/2024 10:04 (sandra)<\/b>access requested for Thursday 27th <\/p>

26\/06\/2024 15:27 (sandra)<\/b>with keys at 4pm Thursday<\/p>

27\/06\/2024 15:39 (roy)<\/b>With Mark but struggled to rehang All ok now<\/p>

27\/06\/2024 16:17 (travis)<\/b>Rehang wardrobe door.<\/p>

27\/06\/2024 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60944","activity_ticket_id":"56952","ticket_reference":"HDT58037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door Replacement:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/06\/24","activity_end":"2024-06-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70323","activity_notes":"Door Replacement Access via keys for Friday morning 28th June ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 08:02 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 09:25 (roy)<\/b>Police had kicked in the door and I was asked that tenant was unable to lock door from inside.Padlocks on outside but unable to fix anything on the inside as no adequate materials.Unable to use padlock from outside as no fixing point.New door is required<\/p>

19\/06\/2024 14:22 (alan)<\/b>1. Ease and adjust the inner lobby door and install new lock2. Carry out temporary repair to main door whilst waiting replacementDoor to be ordered and to return to replace <\/p>

19\/06\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

21\/06\/2024 10:37 (roy)<\/b>Visited site early hours and found door secure following police forced entry.Measured door for quote<\/p>

26\/06\/2024 16:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 16:36 (jane)<\/b>Requested access for Friday morning 28th June <\/p>

26\/06\/2024 16:54 (jane)<\/b>Access via keys for Friday morning 28th June <\/p>

28\/06\/2024 11:37 (jane)<\/b>Requested access to paint the new door on Tuesday morning 2nd July <\/p>

28\/06\/2024 15:34 (travis)<\/b>Fire door replaced,New locks fitted,Draught excluder fitted,Overhead door closer fitted.<\/p>

02\/07\/2024 12:52 (mark)<\/b>Paint flat entrance door <\/p>

02\/07\/2024 14:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60945","activity_ticket_id":"57026","ticket_reference":"HDT58111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16323 - Replacement ceramic hob","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/24","activity_end":"2024-07-03 09:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70324","activity_notes":"Replacement ceramic hobWednesday morning with keys ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 16:27 (sandra)<\/b>delivery to office on Monday 1st <\/p>

01\/07\/2024 13:34 (sandra)<\/b>access requested for Wednesday 8.30<\/p>

01\/07\/2024 15:23 (sandra)<\/b>Wednesday AM with keys <\/p>

03\/07\/2024 14:18 (alan)<\/b>Replace hob <\/p>

04\/07\/2024 04:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60946","activity_ticket_id":"57027","ticket_reference":"HDT58112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the dimmer switches for the en-suite bathroom stopped working","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/24","activity_end":"2024-07-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70325","activity_notes":"the dimmer switches for the en-suite bathroom stopped workingMonday any time between 10 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 10:56 (System)<\/b>Ticket Created<\/p>

27\/06\/2024 10:57 (sandra)<\/b>awaiting access <\/p>

27\/06\/2024 16:18 (sandra)<\/b>booked Monday 10 - 4pm <\/p>

01\/07\/2024 12:38 (alan)<\/b>Replace broken dimmer modules to bathroom and main room Replace faulty LED down lighter in bedroom <\/p>

01\/07\/2024 21:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60947","activity_ticket_id":"57028","ticket_reference":"HDT58113","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16286 - Redecoration and lino replacement ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"15\/07\/24","activity_end":"2024-07-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70326","activity_notes":"Redecoration and lino replacement ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2024 11:10 (jane)<\/b>Decoration works commencing on Thursday 11th July, to be completed by Friday 12th or Saturday 13th July <\/p>

17\/07\/2024 11:07 (jane)<\/b>Requested access for Friday 19th July to fit the lino <\/p>

17\/07\/2024 11:29 (jane)<\/b>Confirmed access for Friday 19th July to fit lino, access via management keys <\/p>

22\/07\/2024 10:55 (travis)<\/b>New kitchen flooring fitted.<\/p>

22\/07\/2024 11:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60948","activity_ticket_id":"57028","ticket_reference":"HDT58113","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16286 - Redecoration and lino replacement ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/07\/24","activity_end":"2024-07-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70327","activity_notes":"Redecoration and lino replacement ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2024 11:10 (jane)<\/b>Decoration works commencing on Thursday 11th July, to be completed by Friday 12th or Saturday 13th July <\/p>

17\/07\/2024 11:07 (jane)<\/b>Requested access for Friday 19th July to fit the lino <\/p>

17\/07\/2024 11:29 (jane)<\/b>Confirmed access for Friday 19th July to fit lino, access via management keys <\/p>

22\/07\/2024 10:55 (travis)<\/b>New kitchen flooring fitted.<\/p>

22\/07\/2024 11:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60949","activity_ticket_id":"56935","ticket_reference":"HDT58020","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install a lock and brush strip on the door in the basement 40 Drury Lane Redemption Roaster.","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/24","activity_end":"2024-07-04 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70328","activity_notes":"To install brush strip on the door in the basement 40 Drury Lane once decorated ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2024 10:23 (System)<\/b>Ticket Created<\/p>

20\/06\/2024 11:33 (jane)<\/b>Have advised client we will be attending on Monday morning 24th June<\/p>

24\/06\/2024 15:45 (travis)<\/b>Removal of door,fitment of smoke seals and new mortice lock,keys given to Randall.<\/p>

25\/06\/2024 08:53 (jane)<\/b>(Ticket Closed)<\/p>

27\/06\/2024 12:06 (sandra)<\/b>(Ticket Re-Opened)<\/p>

27\/06\/2024 12:07 (sandra)<\/b>to return and fit brush strip on bottom of door once decorated <\/p>

04\/07\/2024 08:24 (travis)<\/b>Attended and fitted a draught strip to bottom of basement door.<\/p>

04\/07\/2024 09:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60950","activity_ticket_id":"57029","ticket_reference":"HDT58114","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"bedroom lamp fitting needs replacing ","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/24","activity_end":"2024-06-28 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70329","activity_notes":"bedroom lamp fitting needs replacing for spot light can this be ordered without attending?Travis has more details ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 12:32 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 06:48 (alan)<\/b>Replace faulty lamp holder to light in bedroom <\/p>

01\/07\/2024 21:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60951","activity_ticket_id":"57030","ticket_reference":"HDT58115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"windows have been painted shut ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/24","activity_end":"2024-07-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70330","activity_notes":"windows have been painted shut ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2024 12:33 (System)<\/b>Ticket Created<\/p>

27\/06\/2024 12:34 (sandra)<\/b>waiting on access <\/p>

28\/06\/2024 11:05 (sandra)<\/b>access emailed for Monday 3pm <\/p>

28\/06\/2024 11:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60952","activity_ticket_id":"57031","ticket_reference":"HDT58116","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"touch up to office ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/24","activity_end":"2024-09-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70331","activity_notes":"touch up to office Non Urgent ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 12:49 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 10:01 (sandra)<\/b>Tuesday 23rd<\/p>

16\/09\/2024 13:15 (dean)<\/b>240.00<\/p>

16\/09\/2024 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60953","activity_ticket_id":"57032","ticket_reference":"HDT58117","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"touch up to office ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"12\/07\/24","activity_end":"2024-07-12 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70332","activity_notes":"touch up to office non urgent ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2024 12:50 (System)<\/b>Ticket Created<\/p>

15\/07\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60954","activity_ticket_id":"57002","ticket_reference":"HDT58087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16315 - replacement fridge\/freezer ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"1039","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1039","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"28\/06\/24","activity_end":"2024-06-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70333","activity_notes":"replacement fridge\/freezer ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2024 12:08 (sandra)<\/b>booked with keys for Friday 10 - 2pm <\/p>

28\/06\/2024 15:15 (travis)<\/b>Take delivery and install fridge freezer to fourth floor apartment.<\/p>

28\/06\/2024 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60955","activity_ticket_id":"56952","ticket_reference":"HDT58037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door Replacement:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"02\/07\/24","activity_end":"2024-07-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70334","activity_notes":"The police did a welfare check on flat and broke the door, currently being held together by two locks and cannot be locked from the inside.This happened while they were on holiday and not at the house, just got back to find this.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2024 08:02 (System)<\/b>Ticket Created<\/p>

18\/06\/2024 09:25 (roy)<\/b>Police had kicked in the door and I was asked that tenant was unable to lock door from inside.Padlocks on outside but unable to fix anything on the inside as no adequate materials.Unable to use padlock from outside as no fixing point.New door is required<\/p>

19\/06\/2024 14:22 (alan)<\/b>1. Ease and adjust the inner lobby door and install new lock2. Carry out temporary repair to main door whilst waiting replacementDoor to be ordered and to return to replace <\/p>

19\/06\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>

21\/06\/2024 10:37 (roy)<\/b>Visited site early hours and found door secure following police forced entry.Measured door for quote<\/p>

26\/06\/2024 16:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2024 16:36 (jane)<\/b>Requested access for Friday morning 28th June <\/p>

26\/06\/2024 16:54 (jane)<\/b>Access via keys for Friday morning 28th June <\/p>

28\/06\/2024 11:37 (jane)<\/b>Requested access to paint the new door on Tuesday morning 2nd July <\/p>

28\/06\/2024 15:34 (travis)<\/b>Fire door replaced,New locks fitted,Draught excluder fitted,Overhead door closer fitted.<\/p>

02\/07\/2024 12:52 (mark)<\/b>Paint flat entrance door <\/p>

02\/07\/2024 14:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60956","activity_ticket_id":"57033","ticket_reference":"HDT58118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new gas top up card","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 2NG","cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/06\/24","activity_end":"2024-06-28 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70335","activity_notes":"new gas top up cardSnacks And Tabacco51 Rupert Street, W1D 7PQThe quickest way is to collect a replacement from your nearest Payzone Super Agent outletWith meter number ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 14:36 (System)<\/b>Ticket Created<\/p>

27\/06\/2024 18:13 (roy)<\/b>Went to shop but need to know gas supplier.Tenant said British Gas because he uses a British Gas top up card but British Gas say they don't supply that address<\/p>

28\/06\/2024 10:58 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60957","activity_ticket_id":"57034","ticket_reference":"HDT58119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16319 - Replacement washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/24","activity_end":"2024-07-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70336","activity_notes":"Replacement washer\/dryer Hotpoint BIWDHG961- option 2 ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 16:09 (sandra)<\/b>8th July option two Hotpoint BIWDHG961<\/p>

28\/06\/2024 16:25 (sandra)<\/b>emailed access for Monday 8th to remove and fit new appliance <\/p>

02\/07\/2024 16:49 (sandra)<\/b>booked for 5th<\/p>

05\/07\/2024 14:38 (travis)<\/b>Replacement washer\/dryer fitted, including integrated door.<\/p>

05\/07\/2024 15:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60958","activity_ticket_id":"57035","ticket_reference":"HDT58120","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Monday 1st July ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"01\/07\/24","activity_end":"2024-07-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70337","activity_notes":"For Handyman Services for Monday 1st July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 14:57 (System)<\/b>Ticket Created<\/p>

02\/07\/2024 07:22 (mark)<\/b>Property checks <\/p>

02\/07\/2024 08:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60959","activity_ticket_id":"57036","ticket_reference":"HDT58121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16322 - Replace the restrictors to allow the window to open and stay up ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"19\/07\/24","activity_end":"2024-07-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70338","activity_notes":"Replace the restrictors to allow the window to open and stay up ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2024 16:12 (sandra)<\/b>sent to Brian to proceed with the quote. awaiting date to fit <\/p>

04\/07\/2024 11:07 (sandra)<\/b>requested AM Tuesday 9th <\/p>

05\/07\/2024 13:29 (sandra)<\/b>19th after 10.30<\/p>

05\/07\/2024 15:20 (sandra)<\/b>confirmed <\/p>

22\/07\/2024 09:00 (sandra)<\/b>The new restrictors are fitted and the window stays open if they push it up to the restrictors, If the slam the window on to the restrictors the window will not stay up and it will in time damage the restrictors<\/p>

23\/07\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60960","activity_ticket_id":"57037","ticket_reference":"HDT58122","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 3rd July and Thursday 4th July ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"03\/07\/24","activity_end":"2024-07-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70339","activity_notes":"For Handyman Services for Wednesday 3rd July and Thursday 4th July ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 15:01 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 08:07 (mark)<\/b>Secure blind cover, replace bulb in bathroom light, secure threshold strip, replace mastic seal to bath,fit plugs to hand basin and bath.<\/p>

04\/07\/2024 19:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60961","activity_ticket_id":"56999","ticket_reference":"HDT58084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16312 - Replacement door ","ticket_address_1":"Flat 3","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TA","cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"05\/07\/24","activity_end":"2024-07-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70340","activity_notes":"Replacement door ","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2024 13:04 (sandra)<\/b>emailed for access to take final measurements<\/p>

25\/06\/2024 12:09 (sandra)<\/b>booked 25th to take final measurements <\/p>

26\/06\/2024 10:08 (sandra)<\/b>final measurements taken and given to MR to order from Howdens by Travis <\/p>

26\/06\/2024 16:39 (jane)<\/b>Requested access for Tuesday 2nd July 2024<\/p>

27\/06\/2024 15:11 (sandra)<\/b>For the keys, is it possible to get at least 2 copies dropped off to our security office in Kingly Court?<\/p>

27\/06\/2024 15:46 (jane)<\/b>Tenant to provide access on Tuesday morning 2nd July between 8 and 9am For the keys, is it possible to get at least 2 copies dropped off to our security office in Kingly Court<\/p>

28\/06\/2024 11:41 (jane)<\/b>Requested access to paint the new door on Friday 5th July around midday <\/p>

02\/07\/2024 15:38 (travis)<\/b>Fire door replaced at above property,hinges ,locks,night latch,numeral,door closer ect.Swept and cleaned common area stairs,Returned street door keys back to security office.<\/p>

05\/07\/2024 15:14 (mark)<\/b>Paint recently fitted flat door <\/p>

08\/07\/2024 08:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60962","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"01\/07\/24","activity_end":"2024-07-01 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70341","activity_notes":"To carry out inter-tenancy checks - For 1st July 2024Loose toilet seat\/blinds\/faulty wine cooler living room windows not closing properlyDean to quote for redecs","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60963","activity_ticket_id":"57038","ticket_reference":"HDT58123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower glass door is broken ","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/24","activity_end":"2024-07-01 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70342","activity_notes":"shower glass door is broken on the hinge. screw maybe missingMonday between 10 - 4pm for access ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 15:41 (System)<\/b>Ticket Created<\/p>

27\/06\/2024 15:41 (sandra)<\/b>waiting on access <\/p>

28\/06\/2024 10:35 (sandra)<\/b>access arranged for Monday <\/p>

28\/06\/2024 10:39 (sandra)<\/b>Call Adriana 10 minutes before for access <\/p>

02\/07\/2024 07:09 (michaelk)<\/b>Attended site to investigate the reported shower door issue. The hinge was found damaged, so a new shower door and fixed panels are required. 1hr labour 55<\/p>

09\/07\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60964","activity_ticket_id":"57041","ticket_reference":"HDT58126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light switch","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/24","activity_end":"2024-06-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70343","activity_notes":"Is it possible to have an engineer come out to the flat and take a look at the light switch in the reception room (it makes a buzzing sound when the lights are on) and a power outlet that doesnt work in the principal bedroom","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2024 16:53 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 09:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60965","activity_ticket_id":"57039","ticket_reference":"HDT58124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire stopping needs to be replaced ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"08\/07\/24","activity_end":"2024-07-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70344","activity_notes":"The fire stopping on the floor inside the utility cupboard (16 Little Newport Street, top floor) is damaged. Can this please be replaced? ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2024 16:14 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 10:41 (mark)<\/b>Attend site to carry our fire proofing,to utility cupboard.<\/p>

08\/07\/2024 11:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60966","activity_ticket_id":"57042","ticket_reference":"HDT58127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/24","activity_end":"2024-07-17 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70345","activity_notes":"list of works the switch in my room are not working properly and are damagedthe lock from the main bathroom is not functioning the fridge just stopped working","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 09:18 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 09:18 (sandra)<\/b>access requested <\/p>

28\/06\/2024 16:15 (sandra)<\/b>lock is workingfridge is working - new bulb needed new dimmer module needed roy to order <\/p>

29\/06\/2024 17:27 (roy)<\/b>Needs new bulb for fridge but it is working. Switch was off.Needs new dimmer module but it is working.Bathroom door ok<\/p>

05\/07\/2024 06:56 (alan)<\/b>Replace faulty dimmer switch <\/p>

05\/07\/2024 07:29 (michael)<\/b>(Ticket Closed)<\/p>

16\/08\/2024 15:43 (jane)<\/b>Not chargeable, works should have been completed during the inter-tenancy works - Agreed with Lilian she will not be charged for these works <\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60967","activity_ticket_id":"57043","ticket_reference":"HDT58128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light switch in the reception room (it makes a buzzing sound when the lights are on) and a power outlet that doesn\u00e2\u20ac\u2122t work in the principal bedroom","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/06\/24","activity_end":"2024-06-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70346","activity_notes":"light switch in the reception room (it makes a buzzing sound when the lights are on) and a power outlet that doesnt work in the principal bedroomafter 10am today ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 09:20 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 09:25 (sandra)<\/b>after 10 am Friday <\/p>

28\/06\/2024 14:02 (alan)<\/b>Replace faulty dimmer switch in main room and replace faulty socket in bedroom Please note that where the switch and socket have been replaced that the wall need some painting <\/p>

28\/06\/2024 14:12 (sandra)<\/b>Dean needs to return to paint the wall where the dimmer switch and socket have been replaced. <\/p>

16\/07\/2024 10:00 (sandra)<\/b>start Monday 22nd <\/p>

16\/07\/2024 10:09 (sandra)<\/b>access requested<\/p>

17\/07\/2024 12:42 (sandra)<\/b>chased <\/p>

18\/07\/2024 16:19 (sandra)<\/b>access Tuesday 23rd <\/p>

24\/07\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60968","activity_ticket_id":"57044","ticket_reference":"HDT58129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb and lens for extractor","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/24","activity_end":"2024-07-17 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70347","activity_notes":"light bulb and lens for extractor","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 10:54 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 10:59 (jane)<\/b>Bulb and Lens on order - 3-5 day lead-time <\/p>

10\/07\/2024 12:06 (sandra)<\/b>access requested for Thursday 11th<\/p>

11\/07\/2024 09:43 (sandra)<\/b>called Lilian and she has asked if we can arrange access for next week.She will come back to me with a date.<\/p>

11\/07\/2024 12:25 (sandra)<\/b>with tenant on Wednesday 17th <\/p>

17\/07\/2024 10:20 (roy)<\/b>Replaced light fitting in extractor cooker hood<\/p>

17\/07\/2024 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60969","activity_ticket_id":"56982","ticket_reference":"HDT58067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16307 - Replacement wooden venetian blinds ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/24","activity_end":"2024-07-04 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70348","activity_notes":"Replacement wooden venetian blinds ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2024 15:58 (jane)<\/b>Blinds on order - 2 week lead-time - Email Sent<\/b><\/p>

28\/06\/2024 11:11 (sandra)<\/b>provisionally booked for Friday 5th blinds in reception <\/p>

28\/06\/2024 11:22 (sandra)<\/b>booked but can be done any time as flat is vacant <\/p>

04\/07\/2024 14:19 (travis)<\/b>Collection, fitting and disposal of old blinds.<\/p>

04\/07\/2024 14:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60970","activity_ticket_id":"57043","ticket_reference":"HDT58128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light switch in the reception room (it makes a buzzing sound when the lights are on) and a power outlet that doesn\u00e2\u20ac\u2122t work in the principal bedroom","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/07\/24","activity_end":"2024-07-23 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70349","activity_notes":"light switch in the reception room (it makes a buzzing sound when the lights are on) and a power outlet that doesnt work in the principal bedroomTenant can provide access on Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

28\/06\/2024 09:20 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 09:25 (sandra)<\/b>after 10 am Friday <\/p>

28\/06\/2024 14:02 (alan)<\/b>Replace faulty dimmer switch in main room and replace faulty socket in bedroom Please note that where the switch and socket have been replaced that the wall need some painting <\/p>

28\/06\/2024 14:12 (sandra)<\/b>Dean needs to return to paint the wall where the dimmer switch and socket have been replaced. <\/p>

16\/07\/2024 10:00 (sandra)<\/b>start Monday 22nd <\/p>

16\/07\/2024 10:09 (sandra)<\/b>access requested<\/p>

17\/07\/2024 12:42 (sandra)<\/b>chased <\/p>

18\/07\/2024 16:19 (sandra)<\/b>access Tuesday 23rd <\/p>

24\/07\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60971","activity_ticket_id":"57046","ticket_reference":"HDT58131","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16326 - Replacement electric oven ","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/24","activity_end":"2024-07-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70350","activity_notes":"Replacement electric oven with keys Wednesday 3rd ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 16:27 (sandra)<\/b>emailed for access on Wednesday 3rd <\/p>

01\/07\/2024 11:35 (sandra)<\/b>confirmed with keys <\/p>

03\/07\/2024 11:42 (alan)<\/b>Replace oven <\/p>

04\/07\/2024 04:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60972","activity_ticket_id":"57045","ticket_reference":"HDT58130","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16325 - Replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/24","activity_end":"2024-07-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70351","activity_notes":"Replacement washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 13:52 (sandra)<\/b>access requested <\/p>

02\/07\/2024 16:52 (sandra)<\/b>booked for 9th <\/p>

03\/07\/2024 16:27 (sandra)<\/b>with keys <\/p>

09\/07\/2024 12:33 (alan)<\/b>Help Travis with washing machine<\/p>

09\/07\/2024 12:42 (travis)<\/b>Removal of old washing machine,Taking delivery of new and installation\/testing.<\/p>

09\/07\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60973","activity_ticket_id":"57047","ticket_reference":"HDT58132","ticket_client":"2159","client_name":"Kingsfield Investments Ltd ","ticket_title":"MDR\/JH\/16093 - Refurbishment works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 225 West Road ","cs_id":"2923","cs_address_2":"","cs_town":"Westcliff on Sea ","cs_postcode":"SS0 9DE","ticket_client_site":"2923","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/08\/24","activity_end":"2024-08-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70352","activity_notes":"Refurbishment Works ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2024 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60974","activity_ticket_id":"57048","ticket_reference":"HDT58133","ticket_client":"2159","client_name":"Kingsfield Investments Ltd ","ticket_title":"MDR\/JH\/16246 - Refurbishment works ","ticket_address_1":"Flat 16, 225 West Road ","ticket_address_2":"Westcliff on Sea","ticket_town":"Essex ","ticket_county":null,"ticket_postcode":"SS0 9DE","cs_address_1":"Flat 16, 225 West Road ","cs_id":"2982","cs_address_2":"Westcliff on Sea","cs_town":"Essex ","cs_postcode":"SS0 9DE","ticket_client_site":"2982","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/09\/24","activity_end":"2024-09-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70353","activity_notes":"Refurbishment works ","activity_timesheet":null,"ticket_notes_combined":"

11\/09\/2024 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60975","activity_ticket_id":"57049","ticket_reference":"HDT58134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16302 - Electrical remedial works ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/24","activity_end":"2024-07-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70354","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 16:00 (jane)<\/b>Requested access for Tuesday 9th July <\/p>

09\/07\/2024 15:49 (alan)<\/b>Quoted works <\/p>

09\/07\/2024 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60976","activity_ticket_id":"57050","ticket_reference":"HDT58135","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Tokyo Diner has two leaking taps ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/24","activity_end":"2024-07-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70355","activity_notes":"Tokyo Diner has two leaking taps Friday ","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 16:04 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 16:04 (sandra)<\/b>emailed for access. tenant wants tues, wed or friday<\/p>

01\/07\/2024 11:52 (sandra)<\/b>booked for Friday <\/p>

08\/07\/2024 07:56 (michaelk)<\/b>Attended site to investigate reported tap faults. There were kitchen taps with varying faults on all floors. Attempted to repair the first tap, however the cartridges were an unusual type, so we decided to quote to replace all taps. A quote was forwarded. 2hrs labour 105<\/p>

09\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60977","activity_ticket_id":"57051","ticket_reference":"HDT58136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue:","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/24","activity_end":"2024-07-01 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70356","activity_notes":"Boiler issue: : Boiler is not working properly - not heating up any waterExtremely low pressureTurned off as concerned for safetyAnytime use hot water in shower boiler making really weird noisesPlease can this be checked out ASAP ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 07:43 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 08:32 (roy)<\/b>Boiler pressure low. Topped pressure but still would not work.Tenant said same thing happened when she went away for a week. Something sticking.Also when turning on hot water the rad in bathroom got hotter.Diverter valve??Need Michael to check<\/p>

01\/07\/2024 21:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60978","activity_ticket_id":"57052","ticket_reference":"HDT58137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT58136 Follow-Up - boiler issue and bathroom radiator ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/24","activity_end":"2024-07-01 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70357","activity_notes":"HDT58136 Follow-Up- boiler issue and bathroom radiator with keys but tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 09:15 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 09:20 (sandra)<\/b>access requested <\/p>

01\/07\/2024 11:51 (sandra)<\/b>keys <\/p>

02\/07\/2024 07:12 (michaelk)<\/b>Attended site to investigate boiler reported fault. Found the diverter valve was jammed in the heating position. The motor was removed, exercised and re-assembled. The boiler was left in full working order. 2hrs labour 105<\/p>

02\/07\/2024 08:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60979","activity_ticket_id":"56831","ticket_reference":"HDT57916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - FOR 1st July 2024","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/24","activity_end":"2024-07-04 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70358","activity_notes":"To carry out inter-tenancy checks - FOR 1st July 2024","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:04 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:28 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 14:46 (sandra)<\/b>Lilian to attend with engineer <\/p>

01\/07\/2024 10:27 (sandra)<\/b>(Ticket Closed)<\/p>

01\/07\/2024 10:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2024 10:29 (travis)<\/b>ITC Works.<\/p>

04\/07\/2024 12:23 (michael)<\/b>(Ticket Closed)<\/p>

09\/07\/2024 10:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2024 15:48 (travis)<\/b>Window restrictors and mastic works.<\/p>

09\/07\/2024 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60980","activity_ticket_id":"57053","ticket_reference":"HDT58138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet leaking ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/24","activity_end":"2024-07-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70359","activity_notes":"toilet leaking ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 10:32 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 13:30 (sandra)<\/b>tenant requested 11am Friday 5th<\/p>

05\/07\/2024 13:45 (michaelk)<\/b>Attended site to investigate toilet pan leak. Removed the bathroom cabinet and then removed the back to wall pan, replaced the flexible connector and replaced the grohe flush cone. The pan was re-fitted and tested for tighteness, sealing back to the wall on completion. The bathroom cabinet was then fitted. 4hrs labour plus parts, total 251.80 ex vat.<\/p>

05\/07\/2024 15:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60981","activity_ticket_id":"57054","ticket_reference":"HDT58139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/24","activity_end":"2024-07-01 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70360","activity_notes":"no hot water WITH KEYS TODAY ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 11:09 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 11:09 (sandra)<\/b>WITH KEYS TODAY <\/p>

02\/07\/2024 07:06 (michaelk)<\/b>Attended site to investigate the electric boiler problem. Found the heating system with low pressure, which was increased to 1.5b. The boiler was inspected, along with the heating system for probable causes, however no leaks could be identified. The system was left operational, 2hrs labour 105<\/p>

02\/07\/2024 08:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60982","activity_ticket_id":"57055","ticket_reference":"HDT58140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/24","activity_end":"2024-07-05 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70361","activity_notes":"list of works: keys 1) kitchen tap is leaking when you turn it on. It probably needs replacing.-please quote for a new tap2) bathroom wash basin is blocked.","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 11:47 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 11:48 (sandra)<\/b>keys <\/p>

02\/07\/2024 15:35 (travis)<\/b>Attended and made a temporary repair using new grub screws,New handles on order.<\/p>

05\/07\/2024 08:46 (michaelk)<\/b>Attended site a replacement kitchen tap is required. The basin waste is blocked from where it enters the wall to the outlet, which requires a drainage engineer. 1hr labour 55<\/p>

12\/07\/2024 09:02 (travis)<\/b>Returned and replaced damaged door handle.<\/p>

12\/07\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60983","activity_ticket_id":"57055","ticket_reference":"HDT58140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/24","activity_end":"2024-07-12 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70362","activity_notes":"list of works:keys 3) the bathroom door handle is loose and comes off all the time. -please replace door handle","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 11:47 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 11:48 (sandra)<\/b>keys <\/p>

02\/07\/2024 15:35 (travis)<\/b>Attended and made a temporary repair using new grub screws,New handles on order.<\/p>

05\/07\/2024 08:46 (michaelk)<\/b>Attended site a replacement kitchen tap is required. The basin waste is blocked from where it enters the wall to the outlet, which requires a drainage engineer. 1hr labour 55<\/p>

12\/07\/2024 09:02 (travis)<\/b>Returned and replaced damaged door handle.<\/p>

12\/07\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60984","activity_ticket_id":"57056","ticket_reference":"HDT58141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in basement ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/24","activity_end":"2024-07-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70363","activity_notes":"leak in basement some water in the basement but we dont know where it is coming fromcan you take a look ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 11:58 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 08:44 (roy)<\/b>There is no leak from above or from the water pipes.Visited one day and water outside of doors but absolutely no evidence of water running from anywhere.Visited the next day to access rooms and the water had dried up outside of doors.If this was a leak then it would have been worse or at least the same.All pipework and compression fittings was checked.There was a touch of dampness on water pipe going up to street level but barely visible.Not cause of problem.I then visited the restaurant next door which opens up into this area and they had a sewage flood (historical problem) recently and when this happens it floods the basement.Is it possible the area still drying out??This also could be rain related from street level but would require us another visit after heavy rainfall.There is no sewage pipework or anything on ground floor that could be causing the wetness in or around these rooms<\/p>

04\/07\/2024 05:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60985","activity_ticket_id":"57057","ticket_reference":"HDT58142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gas meter cupboard door needs to be replaced ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/24","activity_end":"2024-07-23 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70364","activity_notes":"gas meter cupboard door needs to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 11:59 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 12:02 (sandra)<\/b>meter door ordered <\/p>

11\/07\/2024 09:55 (sandra)<\/b>no access needed <\/p>

12\/07\/2024 16:14 (sandra)<\/b> booked for Monday <\/p>

18\/07\/2024 09:21 (jane)<\/b>Gas meter cover on order <\/p>

18\/07\/2024 09:52 (sandra)<\/b>Gas door has not been delivered. MK to chase order <\/p>

24\/07\/2024 07:41 (michaelk)<\/b>Attended site to remove existing gas mater housing and replace with new. Removed the gas meter and fixed the wall plate into position. Refitted the gas meter and installed the new external housing. Left in full working order. 3hrs labour plus parts, total 226.76 ex vat.<\/p>

24\/07\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60986","activity_ticket_id":"57058","ticket_reference":"HDT58143","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install ballet back drop and bar this coming Friday","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/24","activity_end":"2024-07-05 15:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70365","activity_notes":"Install ballet back drop and bar this coming Friday","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 13:16 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 14:58 (travis)<\/b>Event apparatus assembly.( Ballet bar and back drop).<\/p>

05\/07\/2024 15:09 (michael)<\/b>(Ticket Closed)<\/p>

08\/07\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2024 15:39 (alan)<\/b>Help Roy put ballet ball, and components back<\/p>

08\/07\/2024 16:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60987","activity_ticket_id":"57059","ticket_reference":"HDT58144","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"one ring on the hob is faulty ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/24","activity_end":"2024-07-02 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70366","activity_notes":"one ring on the hob is faulty Tuesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 14:46 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 14:47 (sandra)<\/b>access requested <\/p>

01\/07\/2024 14:56 (sandra)<\/b>Tuesday with keys <\/p>

03\/07\/2024 08:40 (michaelk)<\/b>Attended site to investigate reported hob failure. Removed burners and tested gas jets for correct operation. Removed burner caps to test the spark to each burner. Re-assembled burners and confirmed correct operation, testing the flame failure devices on completion. 2hrs labour 105<\/p>

04\/07\/2024 05:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60988","activity_ticket_id":"57060","ticket_reference":"HDT58145","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electric oven not working ","ticket_address_1":"Flat 1","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 1","cs_id":"2912","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2H 9JS","ticket_client_site":"2912","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/24","activity_end":"2024-07-02 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70367","activity_notes":"Electric oven not working keys Tuesday PM ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 14:48 (System)<\/b>Ticket Created<\/p>

01\/07\/2024 15:02 (sandra)<\/b>keys Tuesday <\/p>

02\/07\/2024 15:39 (alan)<\/b>Repair loose connection on oven and replace 2 faulty LED down lights in bedroom <\/p>

02\/07\/2024 16:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60989","activity_ticket_id":"57023","ticket_reference":"HDT58108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window issues ","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/24","activity_end":"2024-07-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70368","activity_notes":"window issues tenant will be in at 3 pm to attach the cords to the blinds - Wednesday 17th ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 11:15 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 11:16 (sandra)<\/b>Bedroom windows painted shut and blinds need extra long cords. <\/p>

26\/06\/2024 14:20 (sandra)<\/b>between 2 - 4pm <\/p>

26\/06\/2024 15:06 (roy)<\/b>No access<\/p>

28\/06\/2024 11:01 (sandra)<\/b>returning today between 4 - 5pm <\/p>

28\/06\/2024 16:16 (sandra)<\/b>windows open and Roy to send over blind cord measurements <\/p>

29\/06\/2024 17:28 (roy)<\/b>Ease and adjusted 4 windows and measured blinds<\/p>

01\/07\/2024 21:34 (michael)<\/b>(Ticket Closed)<\/p>

08\/07\/2024 11:25 (sandra)<\/b>requested access for Thursday to fit blind cords <\/p>

09\/07\/2024 09:27 (sandra)<\/b>Thursday between 3 - 4pm to attach blind beads<\/p>

12\/07\/2024 15:39 (sandra)<\/b>Roy got confused and didnt attend. emailed for further access and Lilian will come back to me on which day w\/c 15th<\/p>

12\/07\/2024 15:43 (jane)<\/b>Requested access for Wednesday 17th July <\/p>

16\/07\/2024 09:44 (sandra)<\/b>emailed Lilian for confirmation<\/p>

16\/07\/2024 14:20 (sandra)<\/b>confirmed 17th at 3pm <\/p>

17\/07\/2024 16:47 (roy)<\/b>Replaced chain link cord to 4 windows. Needed more chain link but tenant happy<\/p>

17\/07\/2024 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60990","activity_ticket_id":"57061","ticket_reference":"HDT58146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16329 - Full redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/07\/24","activity_end":"2024-07-09 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70369","activity_notes":"Full redecoration take off the mirror tiles before redecorating ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2024 10:03 (sandra)<\/b>new tenant moves in on 12th July <\/p>

11\/07\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60991","activity_ticket_id":"57062","ticket_reference":"HDT58147","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"2 lights flashing in meeting room ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/24","activity_end":"2024-07-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70370","activity_notes":"2 lights flashing in meeting room ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 10:17 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 20:16 (roy)<\/b>Unable to remove light fitting but got into loft space and got photos of light fitting and ballast unit.Contacted Tridonic but waiting for reply<\/p>

16\/07\/2024 09:48 (sandra)<\/b>chased Roy on bulbs <\/p>

18\/07\/2024 09:51 (sandra)<\/b>To return 18th <\/p>

25\/07\/2024 09:46 (sandra)<\/b>Given to Alan as Roy cant go any further with this <\/p>

08\/08\/2024 13:37 (roy)<\/b>With Alan<\/p>

08\/08\/2024 14:03 (alan)<\/b>Order replacement driver units for lights in meeting rooms <\/p>

09\/08\/2024 11:05 (sandra)<\/b>booked for 19th <\/p>

02\/09\/2024 13:53 (sandra)<\/b>8 am on Wednesday<\/p>

04\/09\/2024 09:56 (alan)<\/b>Return to site and replace 2 faulty driver units to lights in meeting room <\/p>

04\/09\/2024 11:02 (michael)<\/b>(Ticket Closed)<\/p>

04\/09\/2024 11:15 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60992","activity_ticket_id":"57063","ticket_reference":"HDT58148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16328 - Electrical remedial works:","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/24","activity_end":"2024-07-08 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70371","activity_notes":"Electrical remedial works:","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 10:48 (sandra)<\/b>provisionally booked for Thursday 4th<\/p>

02\/07\/2024 10:49 (sandra)<\/b>Thursday 11th<\/p>

08\/07\/2024 15:39 (alan)<\/b>Quoted works <\/p>

08\/07\/2024 16:51 (michael)<\/b>(Ticket Closed)<\/p>

09\/07\/2024 14:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2024 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60993","activity_ticket_id":"57064","ticket_reference":"HDT58149","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to investigate what the cold-water tanks feed in loft space 118 Long acre.","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/24","activity_end":"2024-08-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70372","activity_notes":"to investigate what the cold-water tanks feed in loft space 118 Long acre.","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 10:35 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 10:54 (michaelk)<\/b>Attended site to access tank to test water supplies. Randall has asked for all the flats to be tested at the same time for toilet, bathroom, and kitchen supplies. This will need to be arranged through lee for access. 1hr 55<\/p>

05\/07\/2024 11:51 (sandra)<\/b>access requested for 16 flats on Friday 12th <\/p>

09\/07\/2024 16:18 (sandra)<\/b>emailed for access Thursday 18th waiting confirmation from Lee Murad<\/p>

10\/07\/2024 11:13 (sandra)<\/b>confirmed<\/p>

10\/07\/2024 12:10 (sandra)<\/b>from 9am to 1 pm <\/p>

18\/07\/2024 10:26 (sandra)<\/b>Lee cannot secure access to all flats. rescheduled for 25th and Lee to email tenants again and confirm which flats we can enter on 25th<\/p>

18\/07\/2024 10:34 (roy)<\/b>Waited for an hour but no keys are released so now cancelled until next week<\/p>

18\/07\/2024 12:33 (roy)<\/b>Retured and shut down tanks.<\/p>

24\/07\/2024 14:25 (sandra)<\/b>requested drain down and cap off for Thursday 25th<\/p>

02\/08\/2024 15:30 (sandra)<\/b>Tuesday 6th<\/p>

07\/08\/2024 09:09 (michaelk)<\/b>Attended site to drain down 2 x cold water storage tanks and to cap off the cold water inlet as close to the supply and the tanks outlets. 3hrs labour plus parts, total 173.80 ex vat.<\/p>

07\/08\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60994","activity_ticket_id":"57065","ticket_reference":"HDT58150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to paint woodwork and replace sealant in bathroom and kitchen","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/24","activity_end":"2024-07-10 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70373","activity_notes":"to paint woodwork ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2024 11:28 (System)<\/b>Ticket Created<\/p>

02\/07\/2024 11:36 (sandra)<\/b>booked for 8th - vacant.tenant moving in w\/c 8th<\/p>

08\/07\/2024 10:42 (travis)<\/b>Various mastic works.<\/p>

11\/07\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60995","activity_ticket_id":"57065","ticket_reference":"HDT58150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to paint woodwork and replace sealant in bathroom and kitchen","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/24","activity_end":"2024-07-08 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70374","activity_notes":"replace sealant in bathroom and kitchen Monday 8thpictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 11:28 (System)<\/b>Ticket Created<\/p>

02\/07\/2024 11:36 (sandra)<\/b>booked for 8th - vacant.tenant moving in w\/c 8th<\/p>

08\/07\/2024 10:42 (travis)<\/b>Various mastic works.<\/p>

11\/07\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60996","activity_ticket_id":"57066","ticket_reference":"HDT58151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen door and toilet seat ","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/24","activity_end":"2024-07-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70375","activity_notes":"kitchen door and toilet seat the door handle in the kitchen isnt workingthe toilet seat needs tightening2 - 4pm on Thursday with tenant ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 13:21 (System)<\/b>Ticket Created<\/p>

02\/07\/2024 16:28 (sandra)<\/b>pick up keys but knock first <\/p>

03\/07\/2024 16:50 (sandra)<\/b>lock is missing. Roy to replace <\/p>

03\/07\/2024 20:17 (roy)<\/b>Ease and adjusted toilet seat.Kitchen door removed. Not sure who or whyLillian wants it replaced<\/p>

09\/07\/2024 16:26 (sandra)<\/b>access is being arranged for Thursday at 11am<\/p>

09\/07\/2024 16:45 (sandra)<\/b>Thursday 2 - 4 with tenant <\/p>

11\/07\/2024 15:00 (roy)<\/b>Fitted 6" Tubular barrel lock<\/p>

11\/07\/2024 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60997","activity_ticket_id":"57067","ticket_reference":"HDT58152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush doesn't work","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/24","activity_end":"2024-07-08 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70376","activity_notes":"toilet flush doesn't workPlease can something be done about this next week w\/c 8th during office hours. Please use keys from the security cabin to get access and attend at anytime during the day thanks","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 14:03 (System)<\/b>Ticket Created<\/p>

02\/07\/2024 14:04 (sandra)<\/b>Please can something be done about this next w.c 8th week during office hours. Please use keys from the security cabin to get access and attend at anytime during the day thanks<\/p>

09\/07\/2024 05:53 (michaelk)<\/b>Attended site to investigate toilet flushing issue. Removed push button and control arms and repaired to the correct length. The toilet was then tested on full and part flush, leaving in full working order. 2hrs labour 105<\/p>

09\/07\/2024 07:59 (michael)<\/b>(Ticket Closed)<\/p>

13\/08\/2024 12:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2024 14:46 (michaelk)<\/b>Attended site to inspect the toilet syphon\/flushing components. Re-aligned the flush arms, removed the syphon and set the part and full flush litres, to maximum. The toilet water level was also raised and all the components were then thoroughly tested. Left in full working order. 2hrs labour 105<\/p>

13\/08\/2024 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60998","activity_ticket_id":"56718","ticket_reference":"HDT57803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/24","activity_end":"2024-07-03 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70377","activity_notes":"Whoever is attending must get the keys from the security for the below.-Gas meter Basement gas cupboard (on the right side)-Electric along the hallway-water meter in the street outside.Please can I have them by latest tomorrow. I need to send them off to the surveyors.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2024 09:44 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 09:49 (sandra)<\/b>vacant property. Dean to take a look today<\/p>

22\/05\/2024 14:15 (alan)<\/b>Charge blinds and label charges for blindsReprogram remote for blinds test and leave working<\/p>

22\/05\/2024 16:11 (iain)<\/b>ITC'S.<\/p>

22\/05\/2024 16:11 (iain)<\/b>Property is furnished. Client to advise.<\/p>

23\/05\/2024 09:07 (michaelk)<\/b>C9mpleted heating system\/radiator inspection. 1hr labour 55<\/p>

28\/05\/2024 14:52 (sandra)<\/b>to return and silicone bath and shower in grey <\/p>

29\/05\/2024 16:47 (iain)<\/b>Mastic to shower tray.<\/p>

29\/05\/2024 21:51 (michael)<\/b>(Ticket Closed)<\/p>

07\/06\/2024 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/06\/2024 10:02 (jane)<\/b>Kitchen door handles on order - 5 day lead-time <\/p>

12\/06\/2024 10:18 (travis)<\/b>New handles fitted to lower kitchen cupboard doors.<\/p>

12\/06\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>

02\/07\/2024 15:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

02\/07\/2024 16:40 (sandra)<\/b>booked for Wednesday to take meter readings <\/p>

03\/07\/2024 08:28 (alan)<\/b>Take photos of all Meters and email to Office for flat 1<\/p>

04\/07\/2024 04:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT60999","activity_ticket_id":"57068","ticket_reference":"HDT58153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"change inner door lock to thumb turn. currently key lock","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/24","activity_end":"2024-07-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70378","activity_notes":"change inner door lock to thumb turn. currently key lockwith keys this morning ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 16:14 (System)<\/b>Ticket Created<\/p>

02\/07\/2024 16:17 (sandra)<\/b>awaiting confirmation of access for Thursday morning <\/p>

04\/07\/2024 09:11 (sandra)<\/b>confirmed with keys <\/p>

04\/07\/2024 14:09 (roy)<\/b>Removed lock and cut in and fit euro cylinder and lock<\/p>

04\/07\/2024 14:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61000","activity_ticket_id":"57069","ticket_reference":"HDT58154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16331 - Closers and smoke seals ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/24","activity_end":"2024-07-12 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70379","activity_notes":"Closers and smoke seals Booked for Tuesday 9th with keys. bedrooms will be left open ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 16:19 (sandra)<\/b>Attended and found lower floor hallway has no closer,Lower floor bedroom has no closerKitchen has no closer or smoke sealsUpper floor bedroom has no closer or smoke seals.sent to Travis to order materials <\/p>

05\/07\/2024 13:25 (sandra)<\/b>access requested for Tuesday 9th <\/p>

05\/07\/2024 13:59 (sandra)<\/b>Tuesday 9th with keys <\/p>

12\/07\/2024 14:29 (travis)<\/b>H& S Work's,All internal doors fitted with an overhead door closer,Frame fitted smoke seals replaced where required.<\/p>

12\/07\/2024 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61001","activity_ticket_id":"57070","ticket_reference":"HDT58155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 7 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/24","activity_end":"2024-07-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70380","activity_notes":"Gas compliance testing without PATuse management keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 10:43 (System)<\/b>Ticket Created<\/p>

09\/07\/2024 16:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/07\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61002","activity_ticket_id":"57071","ticket_reference":"HDT58156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 4 Goodwins House","cs_id":"1146","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/24","activity_end":"2024-07-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70381","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 10:48 (System)<\/b>Ticket Created<\/p>

09\/07\/2024 16:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/07\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61003","activity_ticket_id":"57072","ticket_reference":"HDT58157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/24","activity_end":"2024-07-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70382","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 11:11 (System)<\/b>Ticket Created<\/p>

09\/07\/2024 16:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

10\/07\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61004","activity_ticket_id":"57073","ticket_reference":"HDT58158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/24","activity_end":"2024-07-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70383","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 11:12 (System)<\/b>Ticket Created<\/p>

10\/07\/2024 17:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/07\/2024 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61005","activity_ticket_id":"57074","ticket_reference":"HDT58159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/24","activity_end":"2024-07-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70384","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 11:20 (System)<\/b>Ticket Created<\/p>

10\/07\/2024 17:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/07\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61006","activity_ticket_id":"57075","ticket_reference":"HDT58160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"137","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"137","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/24","activity_end":"2024-07-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70385","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 11:21 (System)<\/b>Ticket Created<\/p>

10\/07\/2024 17:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/07\/2024 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61007","activity_ticket_id":"57076","ticket_reference":"HDT58161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/24","activity_end":"2024-07-04 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70386","activity_notes":"PAT test 34 Cranbourn","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 11:29 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 11:29 (sandra)<\/b>access requested for 4th<\/p>

04\/07\/2024 14:10 (roy)<\/b>Pat test<\/p>

04\/07\/2024 14:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61008","activity_ticket_id":"57077","ticket_reference":"HDT58162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/24","activity_end":"2024-07-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70387","activity_notes":"PAT test only keys on Thursday between 8 - 9 am","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 11:30 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 11:31 (sandra)<\/b>access requested for 4th<\/p>

03\/07\/2024 13:06 (sandra)<\/b>keys on 4th July <\/p>

04\/07\/2024 14:11 (roy)<\/b>Pat test<\/p>

04\/07\/2024 14:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61009","activity_ticket_id":"57042","ticket_reference":"HDT58127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70388","activity_notes":"list of works the switch in my room are not working properly and are damagedthe lock from the main bathroom is not functioning the fridge just stopped working","activity_timesheet":"2","ticket_notes_combined":"

28\/06\/2024 09:18 (System)<\/b>Ticket Created<\/p>

28\/06\/2024 09:18 (sandra)<\/b>access requested <\/p>

28\/06\/2024 16:15 (sandra)<\/b>lock is workingfridge is working - new bulb needed new dimmer module needed roy to order <\/p>

29\/06\/2024 17:27 (roy)<\/b>Needs new bulb for fridge but it is working. Switch was off.Needs new dimmer module but it is working.Bathroom door ok<\/p>

05\/07\/2024 06:56 (alan)<\/b>Replace faulty dimmer switch <\/p>

05\/07\/2024 07:29 (michael)<\/b>(Ticket Closed)<\/p>

16\/08\/2024 15:43 (jane)<\/b>Not chargeable, works should have been completed during the inter-tenancy works - Agreed with Lilian she will not be charged for these works <\/p>","ticket_full_notes_text":"","ticket_created":"28\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61010","activity_ticket_id":"57078","ticket_reference":"HDT58163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"digi lock on fire exit ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/24","activity_end":"2024-07-05 09:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70389","activity_notes":"engineer to look at the fire exit door on Newport court please, the one nearest High Yaki. The door cant be opened from the outside using the digi lock.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 11:50 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 13:34 (travis)<\/b>Attended and found coded lock to be beyond repair,New lock on order, will fit once delivered.<\/p>

04\/07\/2024 16:18 (sandra)<\/b>travis collecting lock tonight 4\/7<\/p>

05\/07\/2024 09:42 (travis)<\/b>Collected and fitted new coded lock,using the same code as original (4670).<\/p>

05\/07\/2024 15:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61011","activity_ticket_id":"57079","ticket_reference":"HDT58164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/24","activity_end":"2024-07-03 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70390","activity_notes":"list of works: TENANT HOME THIS AFTERNOONdimmer switch not working both sides in main ceiling Kitchen cupboard -top right Oven has streaks of dirt which are somehow within the glass pane so cannot be cleanedVenetian blinds right have one slat missing - take detailsVenetian blinds left toggle is broken","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 13:12 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 13:12 (sandra)<\/b>waiting on access this afternoon or tomorrow<\/p>

03\/07\/2024 13:58 (sandra)<\/b>tenant home this afternoon <\/p>

04\/07\/2024 06:03 (roy)<\/b>Remove glass on oven door and cleaned. Refixed closeFixed lighting circuitMeasured blinds, need newGlass shelf replaced brackets<\/p>

09\/07\/2024 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61012","activity_ticket_id":"57080","ticket_reference":"HDT58165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main room lights not turning on ","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/24","activity_end":"2024-07-03 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70391","activity_notes":"main room lights not turning on ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 14:08 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 07:18 (alan)<\/b>Replace faulty dimmer switch to main room lights <\/p>

04\/07\/2024 08:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61013","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/24","activity_end":"2024-07-03 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70392","activity_notes":"To carry out inter-tenancy checks - For 1st July 2024Loose toilet seat\/blinds\/faulty wine cooler living room windows not closing properlyDean to quote for redecs","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61014","activity_ticket_id":"57081","ticket_reference":"HDT58166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water heater not working ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/07\/24","activity_end":"2024-07-05 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70393","activity_notes":"water heater not working tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 15:14 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 10:00 (roy)<\/b>Repressured boiler.Reset, all ok<\/p>

05\/07\/2024 15:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61015","activity_ticket_id":"57082","ticket_reference":"HDT58167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cooker not working ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/24","activity_end":"2024-07-03 17:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70394","activity_notes":"cooker not working I dont know if there is any gas coming out","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 16:18 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 16:18 (sandra)<\/b>tenant home for access <\/p>

03\/07\/2024 16:45 (roy)<\/b>Main fuse had tripped, not sure why.Reset, all ok<\/p>

04\/07\/2024 05:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61016","activity_ticket_id":"57083","ticket_reference":"HDT58168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"power issue ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1a Gerrard Place ","cs_id":"1008","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70395","activity_notes":"Please note the cleaner has reported no electricity on the wall plugs on the common areasThursday ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2024 16:56 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 16:57 (sandra)<\/b>Please note the cleaner has reported no electricity on the wall plugs on the common areas<\/p>

04\/07\/2024 11:05 (alan)<\/b>Investigate sockets in common parts not working Found damage connection on back of socket tripping MCB in distribution board. Replace socket, test and leave working <\/p>

04\/07\/2024 12:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61017","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/24","activity_end":"2024-07-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70396","activity_notes":"Install window restrictors.To carry out inter-tenancy checks - For 1st July 2024Loose toilet seat\/blinds\/faulty wine cooler living room windows not closing properlyDean to quote for redecs","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61018","activity_ticket_id":"57084","ticket_reference":"HDT58169","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (July)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/24","activity_end":"2024-08-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70397","activity_notes":"Landlord Meter Reads (May)","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 05:53 (System)<\/b>Ticket Created<\/p>

01\/08\/2024 10:26 (alan)<\/b>Meter readings<\/p>

01\/08\/2024 10:26 (alan)<\/b>Meter readings <\/p>

02\/08\/2024 06:56 (alan)<\/b>Meter readings <\/p>

02\/08\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61019","activity_ticket_id":"57085","ticket_reference":"HDT58170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check whether you can find the following meter: MPAN 1200062510504 \/ MSN K19A003692","ticket_address_1":"9 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"9 Horse & Dolphin Yard","cs_id":"1471","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1471","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70398","activity_notes":"check whether you can find the following meter: MPAN 1200062510504 \/ MSN K19A003692","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 09:22 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 11:30 (alan)<\/b>This meter is located in the meter cupboard in the vacant unit <\/p>

04\/07\/2024 12:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61020","activity_ticket_id":"57086","ticket_reference":"HDT58171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please remove 3x window plants from Living room\/kitchen only.","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/24","activity_end":"2024-07-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70399","activity_notes":"Please remove 3x window plants from Living room\/kitchen only.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 09:28 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 18:15 (roy)<\/b>Removal of dead plants, earth and window boxes<\/p>

04\/07\/2024 19:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61021","activity_ticket_id":"57087","ticket_reference":"HDT58172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please attend to Unit 14, 12-14 Newport Place, their signage has no power to it.","ticket_address_1":"Unit 14","ticket_address_2":"12-14 Newport Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 14","cs_id":"3000","cs_address_2":"12-14 Newport Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3000","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70400","activity_notes":"Please attend to Unit 14, 12-14 Newport Place, their signage has no power to it.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 09:35 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 11:27 (alan)<\/b>Investigate no power to outside sign lights around central cross Fault found to be loose connection on supply to contactor found the lights in the intake room Repair loose connection test and leave working<\/p>

04\/07\/2024 12:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61022","activity_ticket_id":"57088","ticket_reference":"HDT58173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower door issue ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Gone To Quote","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"08\/07\/24","activity_end":"2024-07-08 09:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70401","activity_notes":"shower door issue TENANT CAN PROVIDE ACCESS ON MONDAY MORNING ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 10:30 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 10:31 (sandra)<\/b>emailed for access Monday 8th<\/p>

04\/07\/2024 15:32 (sandra)<\/b>TENANT CAN PROVIDE ACCESS ON MONDAY MORNING <\/p>

08\/07\/2024 10:48 (mark)<\/b>Attend site to investigate issue with shower door. Bracket holding bottom of door in place was broken, informed Michael with sizes for replacement door's.<\/p>

09\/07\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61023","activity_ticket_id":"57089","ticket_reference":"HDT58174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you send someone to have a look at the light fault on the signage at Unit 15, 16-18 Newport Place please?","ticket_address_1":"Unit 15 ","ticket_address_2":"16-18 Newport Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 15 ","cs_id":"3001","cs_address_2":"16-18 Newport Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3001","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 12:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70402","activity_notes":"Can you send someone to have a look at the light fault on the signage at Unit 15, 16-18 Newport Place please?pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 11:05 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 11:28 (alan)<\/b>This was all part of the fault repair under HDT58172<\/p>

04\/07\/2024 12:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61024","activity_ticket_id":"57090","ticket_reference":"HDT58175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 1","cs_id":"58","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"58","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/24","activity_end":"2024-07-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70403","activity_notes":"Gas compliance testing without PAT11th ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 11:33 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 11:33 (sandra)<\/b>11th<\/p>

12\/07\/2024 06:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/07\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61025","activity_ticket_id":"57091","ticket_reference":"HDT58176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/24","activity_end":"2024-07-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70404","activity_notes":"Gas compliance testing without PAT11th","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 11:34 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 11:35 (sandra)<\/b>11th<\/p>

12\/07\/2024 06:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/07\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61026","activity_ticket_id":"57092","ticket_reference":"HDT58177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/24","activity_end":"2024-07-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70405","activity_notes":"Gas compliance testing without PAT11th","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 11:36 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 11:40 (sandra)<\/b>11th<\/p>

12\/07\/2024 06:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/07\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61027","activity_ticket_id":"57093","ticket_reference":"HDT58178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service ventilation unit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70406","activity_notes":"service ventilation unit ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 11:40 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 06:52 (alan)<\/b>Service MVHR <\/p>

05\/07\/2024 07:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61028","activity_ticket_id":"57094","ticket_reference":"HDT58179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Entrance door Bristles","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JG","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/24","activity_end":"2024-07-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70407","activity_notes":"Main Entrance door Bristles","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 11:44 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 15:09 (travis)<\/b>Purchased and fitted draught seal to bottom of main door,Two required to cover width of door <\/p>

04\/07\/2024 15:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61029","activity_ticket_id":"57095","ticket_reference":"HDT58180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"service to ventilation unit ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/24","activity_end":"2024-07-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70408","activity_notes":"service to ventilation unit ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 11:58 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 15:29 (alan)<\/b>Unable to service due to being faulty quote for replacement <\/p>

04\/07\/2024 16:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61030","activity_ticket_id":"57096","ticket_reference":"HDT58181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/24","activity_end":"2024-07-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70409","activity_notes":"list of works;The lighter button on the hob is missing and needs replacingThe bottom of the oven drawer is loose.can you send me details to quote for replacement The shower door has dropped and needs adjustment.The bath tap isnt sealed properly and wobbles.The toilet flush is temperamental. ","activity_timesheet":"1","ticket_notes_combined":"

04\/07\/2024 12:58 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 07:09 (michaelk)<\/b>Completed quoted boiler installation. 2,151.92 ex vat.<\/p>

05\/07\/2024 09:35 (sandra)<\/b>waiting on access <\/p>

05\/07\/2024 09:43 (sandra)<\/b>waiting on tenant to confirm 9 am Monday 8th<\/p>

05\/07\/2024 13:18 (sandra)<\/b>temporarily put on hold by Edyta<\/p>

08\/07\/2024 10:09 (sandra)<\/b>(Placed On Hold) I need to put this on hold now.<\/p>

12\/07\/2024 11:08 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/07\/2024 11:09 (sandra)<\/b>tenant home for access <\/p>

15\/07\/2024 10:11 (michaelk)<\/b>Attended site to investigate toilet issue. Found the extension part of the syphon damaged. Collected a replacement and returned to site to complete the repair. 2hrs labour plus parts, total 194.70 ex vat.<\/p>

15\/07\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2024 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/07\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61031","activity_ticket_id":"57096","ticket_reference":"HDT58181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/24","activity_end":"2024-09-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70410","activity_notes":"list of works;The microwave doesnt spin and needs replacing - take details Theres a missing fire hydrant outside the front door (urgent).Both the bottom cupboard of the freezer and the oven need replacing. The plastic is peeling off and it looks messy. take details The bedroom door doesnt close properly.The shower door has dropped and needs adjustment.","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2024 12:58 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 07:09 (michaelk)<\/b>Completed quoted boiler installation. 2,151.92 ex vat.<\/p>

05\/07\/2024 09:35 (sandra)<\/b>waiting on access <\/p>

05\/07\/2024 09:43 (sandra)<\/b>waiting on tenant to confirm 9 am Monday 8th<\/p>

05\/07\/2024 13:18 (sandra)<\/b>temporarily put on hold by Edyta<\/p>

08\/07\/2024 10:09 (sandra)<\/b>(Placed On Hold) I need to put this on hold now.<\/p>

12\/07\/2024 11:08 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/07\/2024 11:09 (sandra)<\/b>tenant home for access <\/p>

15\/07\/2024 10:11 (michaelk)<\/b>Attended site to investigate toilet issue. Found the extension part of the syphon damaged. Collected a replacement and returned to site to complete the repair. 2hrs labour plus parts, total 194.70 ex vat.<\/p>

15\/07\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2024 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/07\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61032","activity_ticket_id":"57096","ticket_reference":"HDT58181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/08\/24","activity_end":"2024-08-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70411","activity_notes":"list of works;There are defunct light switches in the bedroom.","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2024 12:58 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 07:09 (michaelk)<\/b>Completed quoted boiler installation. 2,151.92 ex vat.<\/p>

05\/07\/2024 09:35 (sandra)<\/b>waiting on access <\/p>

05\/07\/2024 09:43 (sandra)<\/b>waiting on tenant to confirm 9 am Monday 8th<\/p>

05\/07\/2024 13:18 (sandra)<\/b>temporarily put on hold by Edyta<\/p>

08\/07\/2024 10:09 (sandra)<\/b>(Placed On Hold) I need to put this on hold now.<\/p>

12\/07\/2024 11:08 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/07\/2024 11:09 (sandra)<\/b>tenant home for access <\/p>

15\/07\/2024 10:11 (michaelk)<\/b>Attended site to investigate toilet issue. Found the extension part of the syphon damaged. Collected a replacement and returned to site to complete the repair. 2hrs labour plus parts, total 194.70 ex vat.<\/p>

15\/07\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2024 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/07\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61033","activity_ticket_id":"57098","ticket_reference":"HDT58183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"3019","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3019","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/24","activity_end":"2024-07-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70412","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 15:08 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 15:17 (sandra)<\/b>6th Aug<\/p>

05\/07\/2024 14:00 (sandra)<\/b>booked for 29th <\/p>

30\/07\/2024 05:59 (michaelk)<\/b>Completed compliance testing 145.Note; this flat was actually flat 5<\/p>

30\/07\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61034","activity_ticket_id":"57099","ticket_reference":"HDT58184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/24","activity_end":"2024-07-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70413","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 15:10 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 15:17 (sandra)<\/b>6th Aug<\/p>

05\/07\/2024 14:00 (sandra)<\/b>booked for 29th <\/p>

30\/07\/2024 05:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/07\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61035","activity_ticket_id":"57100","ticket_reference":"HDT58185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/24","activity_end":"2024-07-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70414","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 15:11 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 15:17 (sandra)<\/b>6th Aug<\/p>

05\/07\/2024 14:00 (sandra)<\/b>booked for 29th <\/p>

30\/07\/2024 05:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

30\/07\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61036","activity_ticket_id":"57101","ticket_reference":"HDT58186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/24","activity_end":"2024-08-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70415","activity_notes":"Gas compliance testing without PATWednesday 7th ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 15:13 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 15:17 (sandra)<\/b>7th Aug<\/p>

05\/07\/2024 14:01 (sandra)<\/b>booked for 31st <\/p>

01\/08\/2024 15:25 (sandra)<\/b>rescheduled for Wednesday 7th <\/p>

08\/08\/2024 05:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/08\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61037","activity_ticket_id":"57102","ticket_reference":"HDT58187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"4th Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/24","activity_end":"2024-07-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70416","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 15:14 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 15:18 (sandra)<\/b>7th Aug<\/p>

05\/07\/2024 14:01 (sandra)<\/b>booked for 31st <\/p>

31\/07\/2024 19:43 (michaelk)<\/b>Completed compliance testing 145<\/p>

01\/08\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61038","activity_ticket_id":"57103","ticket_reference":"HDT58188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Top Floor","ticket_address_2":"6 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"Top Floor","cs_id":"1044","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"1044","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/24","activity_end":"2024-07-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70417","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 15:16 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 15:18 (sandra)<\/b>7th Aug <\/p>

05\/07\/2024 14:01 (sandra)<\/b>booked for 31st <\/p>

31\/07\/2024 19:42 (michaelk)<\/b>Completed compliance testing 145<\/p>

01\/08\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61039","activity_ticket_id":"57037","ticket_reference":"HDT58122","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 3rd July and Thursday 4th July ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"04\/07\/24","activity_end":"2024-07-04 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70418","activity_notes":"For Handyman Services for Wednesday 3rd July and Thursday 4th July ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2024 15:01 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 08:07 (mark)<\/b>Secure blind cover, replace bulb in bathroom light, secure threshold strip, replace mastic seal to bath,fit plugs to hand basin and bath.<\/p>

04\/07\/2024 19:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61040","activity_ticket_id":"57104","ticket_reference":"HDT58189","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"A boards to be collected ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/24","activity_end":"2024-07-05 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70419","activity_notes":"A boards to be collected two A-Boards to be brought over from 1-3 Frederick Place EC2V 8EY, please speak to Andre on reception when you arrive.They should be unwrapped and left with the team in St Martins Courtyard to set out.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 16:09 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 08:58 (travis)<\/b>Collection and delivery of four advertising boards.<\/p>

05\/07\/2024 15:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61041","activity_ticket_id":"57105","ticket_reference":"HDT58190","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16332 - Redecorating bathroom ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/07\/24","activity_end":"2024-07-08 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70420","activity_notes":"Redecorating bathroom ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61042","activity_ticket_id":"57106","ticket_reference":"HDT58191","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"DS\/SW\/16336 - redecoration of walls and wardrobe doors ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"07\/08\/24","activity_end":"2024-08-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70421","activity_notes":"redecoration of walls and wardrobe doors quoted works booked for 6th August ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 09:03 (sandra)<\/b>tenant moves out on 3rd August <\/p>

18\/07\/2024 10:22 (sandra)<\/b>booked for 6th August <\/p>

09\/08\/2024 10:46 (dean)<\/b>Done <\/p>

09\/08\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61043","activity_ticket_id":"57107","ticket_reference":"HDT58192","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"can you get Alan to have a look a this light please ","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 19:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70422","activity_notes":"can you get Alan to have a look a this light please hall way spot light in the flat KEYS FOR FRIDAY ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 16:48 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 16:56 (sandra)<\/b>keys for friday <\/p>

12\/07\/2024 15:58 (alan)<\/b>Order replacement fitting<\/p>

07\/08\/2024 11:11 (sandra)<\/b>booked for 8th at 3pm with tenant <\/p>

09\/08\/2024 11:13 (sandra)<\/b>requested Wednesday 14th <\/p>

09\/08\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 13:22 (alan)<\/b>Return to site to replace faulty light fitting<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61044","activity_ticket_id":"57096","ticket_reference":"HDT58181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/24","activity_end":"2024-07-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70423","activity_notes":"list of works;The microwave doesnt spin and needs fixing or replacingThe toilet flush is temperamental. ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 12:58 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 07:09 (michaelk)<\/b>Completed quoted boiler installation. 2,151.92 ex vat.<\/p>

05\/07\/2024 09:35 (sandra)<\/b>waiting on access <\/p>

05\/07\/2024 09:43 (sandra)<\/b>waiting on tenant to confirm 9 am Monday 8th<\/p>

05\/07\/2024 13:18 (sandra)<\/b>temporarily put on hold by Edyta<\/p>

08\/07\/2024 10:09 (sandra)<\/b>(Placed On Hold) I need to put this on hold now.<\/p>

12\/07\/2024 11:08 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/07\/2024 11:09 (sandra)<\/b>tenant home for access <\/p>

15\/07\/2024 10:11 (michaelk)<\/b>Attended site to investigate toilet issue. Found the extension part of the syphon damaged. Collected a replacement and returned to site to complete the repair. 2hrs labour plus parts, total 194.70 ex vat.<\/p>

15\/07\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2024 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/07\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61045","activity_ticket_id":"56833","ticket_reference":"HDT57918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/07\/24","activity_end":"2024-07-09 09:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70424","activity_notes":"To carry out inter-tenancy checks - For 1st July 22024Living room & bottom of stair-investigate leak- Provide quote on washer\/dryer- Redec quote- Bathroom sliding door locks issue- Repair rotted windows in the living room\/kitchentoilet seat replace\/repair","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 11:29 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

03\/07\/2024 13:04 (travis)<\/b>Itc and list of works.<\/p>

04\/07\/2024 05:06 (michael)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 09:47 (sandra)<\/b>waiting on appointment from twentytwenty for sliding door and rotten windows <\/p>

05\/07\/2024 13:33 (sandra)<\/b>Brian to attend on Monday <\/p>

09\/07\/2024 12:53 (sandra)<\/b>making good needed to the wall where the sliding door has been fixed.<\/p>

12\/07\/2024 16:05 (sandra)<\/b>booked for monday 15th with keys <\/p>

15\/07\/2024 15:24 (travis)<\/b>Access panel fitted for future maintenance on sliding door,Decoration will be required.<\/p>

17\/07\/2024 12:27 (sandra)<\/b>booked 19th<\/p>

24\/07\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 09:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2024 08:56 (michaelk)<\/b>Attended site to investigate radiator leak. Tightened radaitor connections and inspected all other joints. Inspected the boiler and found that the boiler had high pressure. The internal expansion vessel was found flooded and the boiler front and side insulation damaged. I have forwarded costs to replace the damaged parts and alternatively the boiler. 2hrs labour 105<\/p>

25\/07\/2024 12:31 (roy)<\/b>Removed socket, blanked off socketMade safe cables<\/p>

25\/07\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61046","activity_ticket_id":"57108","ticket_reference":"HDT58193","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"(old brewer yard ) to investigate leak into the ladies shower cubical. ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/24","activity_end":"2024-07-11 18:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70425","activity_notes":"(old brewer yard ) to investigate leak into the ladies shower cubical. ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 09:18 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 07:20 (roy)<\/b>No space above ceiling. Can see drip from pipe but unable to get to it.Can not see if coming from above and may need to cut ceiling out.Randall to inspect on Monday and give permission <\/p>

10\/07\/2024 12:04 (sandra)<\/b>emailed Randall on how to proceed <\/p>

12\/07\/2024 10:04 (roy)<\/b>Leaking copper pipe in ceiling void.Temp repair but Michael needs to attendPossible drain down as it is either flow or return pipe.<\/p>

17\/07\/2024 12:44 (sandra)<\/b>returning 17th<\/p>

18\/07\/2024 06:44 (michaelk)<\/b>Attended site to repair leaking section of pipework in the ladies shower block. Drained down the hot water system and cut out the leaking section and replaced it with new. Reinstated the system and checked for leaks, leaving in full working order. 4hrs labour plus parts, total 253.70 ex vat.<\/p>

18\/07\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>

18\/07\/2024 12:36 (roy)<\/b>Assist Michael drain down and cut section of pipe<\/p>

18\/07\/2024 12:37 (roy)<\/b>Lag pipe in ceilingCeiling needs replacing and painting<\/p>

18\/07\/2024 12:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2024 10:10 (dean)<\/b>Done <\/p>

10\/09\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61047","activity_ticket_id":"57109","ticket_reference":"HDT58194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16337 - freestanding washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/24","activity_end":"2024-07-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70426","activity_notes":"freestanding washer\/dryer To supply and install new Hoover H-WASH&DRY 300 H3D485 8Kg \/ 5Kg Washer Dryer with 1400 rpm -White - E Rated, connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 16:33 (sandra)<\/b>booked for 15th - vacant <\/p>

12\/07\/2024 15:35 (jane)<\/b>Appliance being delivered between 10am and 2pm on Monday <\/p>

15\/07\/2024 15:21 (travis)<\/b>New washer dryer fitted.<\/p>

15\/07\/2024 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61048","activity_ticket_id":"57110","ticket_reference":"HDT58195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16345 - replacement kitchen mixer tap ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/24","activity_end":"2024-07-15 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70427","activity_notes":"replacement kitchen mixer tap ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 10:19 (sandra)<\/b>sent to MK to order <\/p>

12\/07\/2024 16:32 (sandra)<\/b>booked for Monday 15th<\/p>

16\/07\/2024 09:23 (michaelk)<\/b>Attended site to replace kitchen mixer tap as per quote. Completed work and left in full working order. 3hrs labour plus parts, total 189.98 ex vat.<\/p>

16\/07\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61049","activity_ticket_id":"57111","ticket_reference":"HDT58196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 1 from above ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/07\/24","activity_end":"2024-07-05 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70428","activity_notes":"leak into Flat 1 from above Get keys for Flat 3 and Flat 4 take keys for flat 1 but tenant should be home. ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 11:15 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 12:30 (travis)<\/b>Attended and found leak to be coming from fl 3 above,Found shower mastic seals to be perished.Cut out old and replaced with colour anthracite to match existing.<\/p>

05\/07\/2024 15:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61050","activity_ticket_id":"57112","ticket_reference":"HDT58197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom tiles are loose and freezer is over freezing ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/24","activity_end":"2024-07-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70429","activity_notes":"Monday 8th with tenant PM 12 - 2pm bathroom tiles are loose and freezer is over freezing can you check to see if the freezer is set too high and advise if not so I can call an appliance engineer ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 13:38 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 13:39 (sandra)<\/b>booked for Monday Pm with tenant <\/p>

08\/07\/2024 10:06 (sandra)<\/b>12-2pm<\/p>

08\/07\/2024 15:54 (travis)<\/b>Bathroom floor tiling works,Checked fridge freezer seals and temperature ect,I believe the thermostat is faulty and would require a service engineer to repair.Photo of model attached.<\/p>

09\/07\/2024 11:48 (sandra)<\/b>emailed for RA for appointment <\/p>

09\/07\/2024 12:00 (sandra)<\/b>11th July 12 - 4pm awaiting confirmation <\/p>

09\/07\/2024 16:43 (sandra)<\/b>tenant home for access <\/p>

12\/07\/2024 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61051","activity_ticket_id":"57113","ticket_reference":"HDT58198","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"dock lock broken on washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/07\/24","activity_end":"2024-07-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70430","activity_notes":"dock lock broken ","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2024 13:53 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 13:58 (sandra)<\/b>sent to RA for appointment <\/p>

05\/07\/2024 14:42 (sandra)<\/b>Door Lock - 40.79inclVATLabour - 100inclVAT <\/p>

08\/07\/2024 11:55 (sandra)<\/b>Thursday 11th. tenant home for access <\/p>

12\/07\/2024 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61052","activity_ticket_id":"57114","ticket_reference":"HDT58199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/24","activity_end":"2024-07-31 19:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70431","activity_notes":"List of works:- leak in the hallway window- loose boards on the deck- ill fitted glass on the deck- fixing\/replacing blinds (this was added recently and I understand due to their age and custom nature they'd require a full replacement)- the vinyl is peeling on the kitchen cabinets, I understand there's no good solution here other than stripping them and painting them. I'm in no rush for anything to be done but good for you to be aware.","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2024 14:03 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 14:17 (sandra)<\/b>waiting on access for Monday PM <\/p>

05\/07\/2024 16:26 (sandra)<\/b>Thank you for letting me know,I will come back to you.<\/p>

12\/07\/2024 16:01 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61055","activity_ticket_id":"57115","ticket_reference":"HDT58200","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 10th July and Thursday 11th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"10\/07\/24","activity_end":"2024-07-11 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70434","activity_notes":"For Handyman Services for Wednesday 10th July and Thursday 11th July","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 14:32 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 07:57 (mark)<\/b>2, Slingsby Place, reinstate window skirting, Flat 17, 27 Slingsby Place, secure hinge to wardrobe, replace strip light to bookcase, secure toilet seat,126 127 Long Acre, and Wellington Court, remove fire extinguisher signage and hanging hooks, make good walls, Flat 19,27 Slingsby Place reinstate coat hook to sliding en-suite door.<\/p>

12\/07\/2024 07:19 (mark)<\/b>137 Long Acre, removed unneeded fire extinguisher signage and make good walls. Flat 1, 126 Long Acre, secure wardrobe door hinges and realign doors,resecure strip light under kitchen cabinets, secure loose plug socket, stain block and paint bathroom ceiling.<\/p>

12\/07\/2024 07:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61056","activity_ticket_id":"56849","ticket_reference":"HDT57934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16274 - New shower enclosure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"12\/07\/24","activity_end":"2024-07-12 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70435","activity_notes":"New shower enclosure ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 05:40 (michaelk)<\/b>Attended site to isolate shower supplies and cap off pipework to aid the shower removal. 1hr labour plus parts, total 77.81 ex vat. ( parts included the shower plates. )<\/p>

09\/07\/2024 07:07 (mark)<\/b>Make good wall, and start tiling.<\/p>

09\/07\/2024 16:37 (michaelk)<\/b>Attended site to install new shower pipework ready for tiling. Completed and left capped off. 2hrs labour 105<\/p>

10\/07\/2024 07:29 (mark)<\/b>Tile shower cubicle <\/p>

10\/07\/2024 17:32 (michaelk)<\/b>Attended site to isolate water supply and to cut back shower pipework to suit the new brackets. Drilled brackets to finished tiles and installed bar mixer shower. Reinstated water supplies and tested for tighteness, leav8ng in full working order. 2hrs labour 105<\/p>

12\/07\/2024 12:23 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2024 14:28 (mark)<\/b>Fit shower enclosure, mastic seal all round, Fit plinth and seal, fit angle to corner edge, make good wall and paint <\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61057","activity_ticket_id":"56849","ticket_reference":"HDT57934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16274 - New shower enclosure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"08\/07\/24","activity_end":"2024-07-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70436","activity_notes":"New shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2024 05:40 (michaelk)<\/b>Attended site to isolate shower supplies and cap off pipework to aid the shower removal. 1hr labour plus parts, total 77.81 ex vat. ( parts included the shower plates. )<\/p>

09\/07\/2024 07:07 (mark)<\/b>Make good wall, and start tiling.<\/p>

09\/07\/2024 16:37 (michaelk)<\/b>Attended site to install new shower pipework ready for tiling. Completed and left capped off. 2hrs labour 105<\/p>

10\/07\/2024 07:29 (mark)<\/b>Tile shower cubicle <\/p>

10\/07\/2024 17:32 (michaelk)<\/b>Attended site to isolate water supply and to cut back shower pipework to suit the new brackets. Drilled brackets to finished tiles and installed bar mixer shower. Reinstated water supplies and tested for tighteness, leav8ng in full working order. 2hrs labour 105<\/p>

12\/07\/2024 12:23 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2024 14:28 (mark)<\/b>Fit shower enclosure, mastic seal all round, Fit plinth and seal, fit angle to corner edge, make good wall and paint <\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61058","activity_ticket_id":"56889","ticket_reference":"HDT57974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16273 - Bathroom works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"10\/07\/24","activity_end":"2024-07-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70437","activity_notes":"Bathroom works Please check that the gaps between the shower unit and the windows are wide enough for the cleaners to clean between the gaps.","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2024 10:14 (michaelk)<\/b>Attended site to first fix the hot and cols water services including waste. Re-routed the hot and cold supplies plus basin waste in to he wall. Re-routed the bath waste and ran towards the proposed shower position. 6hrs labour plus parts, total 392.20 ex vat.<\/p>

16\/07\/2024 09:42 (mark)<\/b>Bathroom works <\/p>

17\/07\/2024 12:33 (michael)<\/b>(Ticket Closed)<\/p>

18\/07\/2024 20:51 (michaelk)<\/b>Attended site to 2nd fix shower. Had a few issues fixing the wall plates as the depth of the shower plate was very close. Drilled shower plate with metal fixings and installed bar. Commissioned to 38c on completion and finished off handset and cleaned tray and enclosure. 3hrs labour 155<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61059","activity_ticket_id":"56824","ticket_reference":"HDT57909","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16270 - Removal of desk and shelving and redecoration ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"11\/07\/24","activity_end":"2024-07-11 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70438","activity_notes":"Removal of desk and shelving and redecoration ","activity_timesheet":null,"ticket_notes_combined":"

07\/06\/2024 13:05 (jane)<\/b>Office desk on order - delivery date Monday 10th June <\/p>

12\/07\/2024 12:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61060","activity_ticket_id":"56889","ticket_reference":"HDT57974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16273 - Bathroom works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"12\/07\/24","activity_end":"2024-07-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70439","activity_notes":"Bathroom works Please check that the gaps between the shower unit and the windows are wide enough for the cleaners to clean between the gaps.","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2024 10:14 (michaelk)<\/b>Attended site to first fix the hot and cols water services including waste. Re-routed the hot and cold supplies plus basin waste in to he wall. Re-routed the bath waste and ran towards the proposed shower position. 6hrs labour plus parts, total 392.20 ex vat.<\/p>

16\/07\/2024 09:42 (mark)<\/b>Bathroom works <\/p>

17\/07\/2024 12:33 (michael)<\/b>(Ticket Closed)<\/p>

18\/07\/2024 20:51 (michaelk)<\/b>Attended site to 2nd fix shower. Had a few issues fixing the wall plates as the depth of the shower plate was very close. Drilled shower plate with metal fixings and installed bar. Commissioned to 38c on completion and finished off handset and cleaned tray and enclosure. 3hrs labour 155<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61061","activity_ticket_id":"56434","ticket_reference":"HDT57519","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"2967","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2967","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70440","activity_notes":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frederick's Place EC2V 8EY","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 14:48 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:46 (jane)<\/b>Email sent to client : We would like to commence with the roof drainage services to the 22 x properties, if possible, this Thursday and Friday (23rd and 24th May) and the following Tuesday 28th May, awaiting a reply <\/p>

22\/05\/2024 10:13 (jane)<\/b>Engineer reporting to Randall tomorrow morning (Thursday), we have programmed in the works for Thursday 23rd and Friday 24th May and Tuesday 28th May)<\/p>

23\/05\/2024 16:29 (iain)<\/b>Roofs.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:49 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:50 (iain)<\/b>Roofs.<\/p>

31\/05\/2024 16:17 (iain)<\/b>Roofs.<\/p>

07\/06\/2024 10:41 (jane)<\/b>Engineer continuing roof clearances on Monday 10th June as agreed with Randall<\/p>

10\/07\/2024 09:34 (sandra)<\/b>completed 5 Langley st.3-7 Neal st.9-15 Neal st.17-19 Neal st.37 Drury lane.39 Drury lane.40 Drury lane.83- 84 Drury lane is currently scaffolded so can not be accessed.<\/p>

10\/07\/2024 15:50 (travis)<\/b>Various roof clearances.<\/p>

11\/07\/2024 08:58 (roy)<\/b>Various properties.Just a few more to go<\/p>

11\/07\/2024 13:28 (travis)<\/b>Roof \/ gully clearance and weeding.<\/p>

11\/07\/2024 16:20 (roy)<\/b>Complete covent grd roof but Barnards Inn and other city one to visit<\/p>

02\/08\/2024 06:05 (roy)<\/b>Frederick Place, Becket Hse<\/p>

12\/09\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61062","activity_ticket_id":"56434","ticket_reference":"HDT57519","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"2967","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2967","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/24","activity_end":"2024-07-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70441","activity_notes":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frederick's Place EC2V 8EY","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2024 14:48 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:46 (jane)<\/b>Email sent to client : We would like to commence with the roof drainage services to the 22 x properties, if possible, this Thursday and Friday (23rd and 24th May) and the following Tuesday 28th May, awaiting a reply <\/p>

22\/05\/2024 10:13 (jane)<\/b>Engineer reporting to Randall tomorrow morning (Thursday), we have programmed in the works for Thursday 23rd and Friday 24th May and Tuesday 28th May)<\/p>

23\/05\/2024 16:29 (iain)<\/b>Roofs.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:49 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:50 (iain)<\/b>Roofs.<\/p>

31\/05\/2024 16:17 (iain)<\/b>Roofs.<\/p>

07\/06\/2024 10:41 (jane)<\/b>Engineer continuing roof clearances on Monday 10th June as agreed with Randall<\/p>

10\/07\/2024 09:34 (sandra)<\/b>completed 5 Langley st.3-7 Neal st.9-15 Neal st.17-19 Neal st.37 Drury lane.39 Drury lane.40 Drury lane.83- 84 Drury lane is currently scaffolded so can not be accessed.<\/p>

10\/07\/2024 15:50 (travis)<\/b>Various roof clearances.<\/p>

11\/07\/2024 08:58 (roy)<\/b>Various properties.Just a few more to go<\/p>

11\/07\/2024 13:28 (travis)<\/b>Roof \/ gully clearance and weeding.<\/p>

11\/07\/2024 16:20 (roy)<\/b>Complete covent grd roof but Barnards Inn and other city one to visit<\/p>

02\/08\/2024 06:05 (roy)<\/b>Frederick Place, Becket Hse<\/p>

12\/09\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61063","activity_ticket_id":"56849","ticket_reference":"HDT57934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16274 - New shower enclosure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/24","activity_end":"2024-07-12 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70442","activity_notes":"New shower enclosure ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 05:40 (michaelk)<\/b>Attended site to isolate shower supplies and cap off pipework to aid the shower removal. 1hr labour plus parts, total 77.81 ex vat. ( parts included the shower plates. )<\/p>

09\/07\/2024 07:07 (mark)<\/b>Make good wall, and start tiling.<\/p>

09\/07\/2024 16:37 (michaelk)<\/b>Attended site to install new shower pipework ready for tiling. Completed and left capped off. 2hrs labour 105<\/p>

10\/07\/2024 07:29 (mark)<\/b>Tile shower cubicle <\/p>

10\/07\/2024 17:32 (michaelk)<\/b>Attended site to isolate water supply and to cut back shower pipework to suit the new brackets. Drilled brackets to finished tiles and installed bar mixer shower. Reinstated water supplies and tested for tighteness, leav8ng in full working order. 2hrs labour 105<\/p>

12\/07\/2024 12:23 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2024 14:28 (mark)<\/b>Fit shower enclosure, mastic seal all round, Fit plinth and seal, fit angle to corner edge, make good wall and paint <\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61064","activity_ticket_id":"56889","ticket_reference":"HDT57974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16273 - Bathroom works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/24","activity_end":"2024-07-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70443","activity_notes":"Bathroom works Please check that the gaps between the shower unit and the windows are wide enough for the cleaners to clean between the gaps.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 10:14 (michaelk)<\/b>Attended site to first fix the hot and cols water services including waste. Re-routed the hot and cold supplies plus basin waste in to he wall. Re-routed the bath waste and ran towards the proposed shower position. 6hrs labour plus parts, total 392.20 ex vat.<\/p>

16\/07\/2024 09:42 (mark)<\/b>Bathroom works <\/p>

17\/07\/2024 12:33 (michael)<\/b>(Ticket Closed)<\/p>

18\/07\/2024 20:51 (michaelk)<\/b>Attended site to 2nd fix shower. Had a few issues fixing the wall plates as the depth of the shower plate was very close. Drilled shower plate with metal fixings and installed bar. Commissioned to 38c on completion and finished off handset and cleaned tray and enclosure. 3hrs labour 155<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61065","activity_ticket_id":"56711","ticket_reference":"HDT57796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16241 - Replacement wooden venetian blind to bedroom ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/24","activity_end":"2024-07-11 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70444","activity_notes":"Replacement wooden venetian blind to bedroom 8am Thursday 11th tenant will be home please be on time ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2024 11:35 (sandra)<\/b>authorised to order blinds <\/p>

21\/05\/2024 10:08 (jane)<\/b>Blind on order - 1 week lead-time Two men required, as secondary glazing needs removing <\/p>

31\/05\/2024 10:52 (sandra)<\/b>provisionally booked for Wednesday 5th awaiting access confirmation <\/p>

03\/06\/2024 11:13 (sandra)<\/b>chased <\/p>

04\/06\/2024 11:09 (jane)<\/b>Confirmed access for 9am on Wednesday morning, tenant to provide access <\/p>

05\/06\/2024 11:43 (iain)<\/b>Replacement blind and blocked sink.<\/p>

05\/06\/2024 12:55 (roy)<\/b>Assisted Iain with blind but after fitting new we found the blind was faulty and one slat was broken<\/p>

05\/06\/2024 13:31 (jane)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 15:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 15:36 (sandra)<\/b>booked for Thursday 11th. Engineers must be on time 8 am. Tenant will give access <\/p>

11\/07\/2024 08:52 (travis)<\/b>Replacement of bedroom blind.<\/p>

11\/07\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61066","activity_ticket_id":"57116","ticket_reference":"HDT58201","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"MK\/SW\/16350 - replacement commercial catering taps ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70445","activity_notes":"replacement commercial catering taps ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 09:46 (sandra)<\/b>1 - 2 weeks lead time <\/p>

31\/07\/2024 11:05 (sandra)<\/b>chased order and still awaiting delivery <\/p>

06\/08\/2024 10:53 (sandra)<\/b>chroming issue with taps - another 2 weeks for delivery.<\/p>

15\/08\/2024 16:26 (jane)<\/b>Taps due in tomorrow\/Monday <\/p>

18\/09\/2024 15:25 (jane)<\/b>Tap in stock and arranged to fit on Friday morning 20th September <\/p>

23\/09\/2024 08:47 (michaelk)<\/b>Completed quoted kitchen tap installation.<\/p>

23\/09\/2024 08:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61067","activity_ticket_id":"56711","ticket_reference":"HDT57796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16241 - Replacement wooden venetian blind to bedroom ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/24","activity_end":"2024-07-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70446","activity_notes":"Replacement wooden venetian blind to bedroom 8am Thursday 11th tenant will be home please be on time ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2024 11:35 (sandra)<\/b>authorised to order blinds <\/p>

21\/05\/2024 10:08 (jane)<\/b>Blind on order - 1 week lead-time Two men required, as secondary glazing needs removing <\/p>

31\/05\/2024 10:52 (sandra)<\/b>provisionally booked for Wednesday 5th awaiting access confirmation <\/p>

03\/06\/2024 11:13 (sandra)<\/b>chased <\/p>

04\/06\/2024 11:09 (jane)<\/b>Confirmed access for 9am on Wednesday morning, tenant to provide access <\/p>

05\/06\/2024 11:43 (iain)<\/b>Replacement blind and blocked sink.<\/p>

05\/06\/2024 12:55 (roy)<\/b>Assisted Iain with blind but after fitting new we found the blind was faulty and one slat was broken<\/p>

05\/06\/2024 13:31 (jane)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 15:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 15:36 (sandra)<\/b>booked for Thursday 11th. Engineers must be on time 8 am. Tenant will give access <\/p>

11\/07\/2024 08:52 (travis)<\/b>Replacement of bedroom blind.<\/p>

11\/07\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61068","activity_ticket_id":"57117","ticket_reference":"HDT58202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16340 - Replacement Bathroom Mirror Cabinet:","ticket_address_1":"Flat 3","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/24","activity_end":"2024-07-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70447","activity_notes":"Replacement Bathroom Mirror Cabinet:","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 13:29 (jane)<\/b>Bathroom cabinet expected in stock on Thursday 11th July <\/p>

12\/07\/2024 14:18 (sandra)<\/b>access requested for Wednesday PM <\/p>

12\/07\/2024 14:45 (sandra)<\/b>booked Wednesday Pm with keys <\/p>

17\/07\/2024 15:30 (travis)<\/b>Replaced bathroom mirrored cabinet.<\/p>

17\/07\/2024 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61069","activity_ticket_id":"57118","ticket_reference":"HDT58203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16346 - remedial works to internal doors ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/24","activity_end":"2024-08-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70448","activity_notes":"remedial works to internal doors Monday 19th with keys To supply and fit 3no door closers to Left entrance door, kitchen door and top floor room.adjust to suit as necessary and leave in full working order.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 11:30 (sandra)<\/b>closers ordered 1 - 2 days lead time <\/p>

15\/07\/2024 12:56 (sandra)<\/b>provisionally booked for 31st <\/p>

16\/07\/2024 14:43 (sandra)<\/b>due 16th to 18th<\/p>

18\/07\/2024 14:57 (sandra)<\/b>keys for access <\/p>

18\/07\/2024 14:58 (sandra)<\/b>confirmed <\/p>

23\/07\/2024 09:15 (sandra)<\/b>to reschedule as Travis tools are in his van <\/p>

24\/07\/2024 15:03 (sandra)<\/b>BOOKED FOR 1ST THURSDAY WITH KEYS <\/p>

06\/08\/2024 14:25 (sandra)<\/b>keys for access <\/p>

06\/08\/2024 14:36 (sandra)<\/b>Friday 9th<\/p>

13\/08\/2024 10:22 (sandra)<\/b>booked for Monday 19th. Door closer ordered <\/p>

19\/08\/2024 16:01 (travis)<\/b>Three overhead door closers fitted to internal doors in above property.<\/p>

19\/08\/2024 17:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61070","activity_ticket_id":"57119","ticket_reference":"HDT58204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16347 - remedial works to internal doors ","ticket_address_1":"3rd Floor","ticket_address_2":"6 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"3rd Floor","cs_id":"417","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"417","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/07\/24","activity_end":"2024-07-19 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70449","activity_notes":"remedial works to internal doors Friday 19thwith keys and Greg to leave bedrooms open Internal fire door inspection. Main door good, Bedroom to right, smoke seals and closer required Kitchen door good, Shower entrance door leading off kitchen requires seals and closer. Upstairs bedrooms require new smoke seals.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 11:30 (sandra)<\/b>closers ordered 1 - 2 days lead time <\/p>

15\/07\/2024 12:28 (sandra)<\/b>access requested for Friday AM 19th <\/p>

15\/07\/2024 16:18 (sandra)<\/b>Friday confirmed with keys <\/p>

19\/07\/2024 11:50 (travis)<\/b>H&S Works to all internal doors,closers and smoke seals where required.<\/p>

22\/07\/2024 10:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61071","activity_ticket_id":"57120","ticket_reference":"HDT58205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16338 - Replacement MVHR","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/24","activity_end":"2024-07-11 13:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70450","activity_notes":"Replacement MVHR","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 12:58 (alan)<\/b>Quoted works <\/p>

11\/07\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61072","activity_ticket_id":"57121","ticket_reference":"HDT58206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electricity and water meter reads ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/24","activity_end":"2024-07-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70451","activity_notes":"Can we please send someone to do meter reading for the water and electricity that is in the payment please on 08.07 Monday.1st floor RISER CUPBOARDL29A13865NO GASPavement outside14m231919MONDAY WITH KEYS","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 16:19 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 16:20 (sandra)<\/b>Security please provide the keys for Reddan <\/p>

08\/07\/2024 14:56 (alan)<\/b>Please see uploaded photos of electrical meter and water meterPlease note the electrical meter number provided L29A13865 is incorrect. Correct electrical meter number 22L4048742<\/p>

08\/07\/2024 15:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61073","activity_ticket_id":"57122","ticket_reference":"HDT58207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap not working:","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/24","activity_end":"2024-07-08 08:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70452","activity_notes":"Kitchen tap not working:","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 08:10 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 08:20 (roy)<\/b>Spout had come out and water spraying everywhere.Refixed spout and tightened glandAll ok<\/p>

08\/07\/2024 09:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61074","activity_ticket_id":"57123","ticket_reference":"HDT58208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/24","activity_end":"2024-07-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70453","activity_notes":"Master Bedroom - Wardrobe doorsAlso, the wardrobe doors in the master bedroom are jammed on the tracks. Bottom Step of stairs Please can you send someone to fix the bottom step and 3rd\/4th step inside Garrick 9. When stepping on the first step it flips\/is loose. Unsafe at the moment. Guest is aware of it but needs fixing asap. between 1 - 3pm now with keys ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 09:16 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 09:17 (sandra)<\/b>After 12.00 waiting to see if we need to pick up keys <\/p>

08\/07\/2024 09:26 (sandra)<\/b>1 - 3pm with tenant <\/p>

08\/07\/2024 10:01 (sandra)<\/b>now with keys <\/p>

08\/07\/2024 16:00 (travis)<\/b>List of works,Unblocked ensuite shower,Refitted wooden step to stairs and checked all others,Repairs to blind in kitchen,Rehung X2 sets of wardrobe doors in bedroom, although the brackets are bent allowing the doors to scrape against each other,Fitted wardrobe guys required to rectify.<\/p>

09\/07\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61075","activity_ticket_id":"57124","ticket_reference":"HDT58209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16344 - Replacement Electrical Heaters:","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/24","activity_end":"2024-07-11 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70454","activity_notes":"Replacement Electrical Heaters:","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 10:33 (sandra)<\/b>Alan is ordering the parts <\/p>

11\/07\/2024 15:38 (alan)<\/b>Quoted works <\/p>

11\/07\/2024 15:39 (alan)<\/b>Complete quoted works <\/p>

11\/07\/2024 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61076","activity_ticket_id":"57125","ticket_reference":"HDT58210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine leaks after use and wardrobe door seems to be jammed","ticket_address_1":"Flat 3 ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/07\/24","activity_end":"2024-07-11 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70455","activity_notes":"washing machine leaks after use and wardrobe door seems to be jammed","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2024 10:13 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 10:14 (sandra)<\/b>waiting on appointment from RA<\/p>

08\/07\/2024 10:37 (sandra)<\/b>booked for Thursday 10 - 2pm.awaiting keys or tenant access <\/p>

09\/07\/2024 15:50 (sandra)<\/b>tenant will be at home <\/p>

11\/07\/2024 11:47 (travis)<\/b>Attended and found double sliding wardrobe doors to be binding,these doors are eight feet tall and three feet wide each (very heavy),and I suspect the brackets are now worn and need a specialist to replace, photos of needed.The washing machine is showing signs of age and the rubber seal and door catch are worn, allowing a trickle of water to escape from the front.A service engineer would be required to replace these parts or if not cost effective a replacement machine ,I have photos for details.<\/p>

12\/07\/2024 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61077","activity_ticket_id":"57125","ticket_reference":"HDT58210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine leaks after use and wardrobe door seems to be jammed","ticket_address_1":"Flat 3 ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":null,"cs_id":null,"cs_address_2":null,"cs_town":null,"cs_postcode":null,"ticket_client_site":"0","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/24","activity_end":"2024-07-11 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70456","activity_notes":" wardrobe door seems to be jammed10 - 2pm with tenant Thursday ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 10:13 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 10:14 (sandra)<\/b>waiting on appointment from RA<\/p>

08\/07\/2024 10:37 (sandra)<\/b>booked for Thursday 10 - 2pm.awaiting keys or tenant access <\/p>

09\/07\/2024 15:50 (sandra)<\/b>tenant will be at home <\/p>

11\/07\/2024 11:47 (travis)<\/b>Attended and found double sliding wardrobe doors to be binding,these doors are eight feet tall and three feet wide each (very heavy),and I suspect the brackets are now worn and need a specialist to replace, photos of needed.The washing machine is showing signs of age and the rubber seal and door catch are worn, allowing a trickle of water to escape from the front.A service engineer would be required to replace these parts or if not cost effective a replacement machine ,I have photos for details.<\/p>

12\/07\/2024 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61078","activity_ticket_id":"57126","ticket_reference":"HDT58211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cupboard door ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/24","activity_end":"2024-07-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70457","activity_notes":"please fix the cupboard door at 36 St Martins Lane. It is located in the communal areas. picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 11:11 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 12:36 (travis)<\/b>Replacement of cabinet hinges,new longer screws,Fitment of gas cupboard door,Refitted chrome pull knob.<\/p>

08\/07\/2024 12:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61079","activity_ticket_id":"57127","ticket_reference":"HDT58212","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"smell from restaurant ","ticket_address_1":"LaDuca Shoes ","ticket_address_2":"37 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"LaDuca Shoes ","cs_id":"2981","cs_address_2":"37 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2981","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/24","activity_end":"2024-07-12 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70458","activity_notes":"9 am - someone will be there Friday smell from restaurant We have a wall upstairs in the shop floor that is shared with the pub next door; as soon as they start cooking, the smell comes through the wall. I am not sure if there is anything that we can do, but could someone please come to have a look? We have a brick wall, and where the floor starts, there is a gap where the brick stops, and I wonder if that might be it. This is the only place in the shop where you can see this, and the only place where you can smell it. ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 11:47 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 11:49 (sandra)<\/b>access requested <\/p>

09\/07\/2024 12:29 (sandra)<\/b>confirmed Friday 8.30<\/p>

10\/07\/2024 10:11 (sandra)<\/b>9am Friday <\/p>

12\/07\/2024 10:48 (travis)<\/b>Sealed around edge of shop floor to eliminate foul odours from kitchen below \/ next door <\/p>

12\/07\/2024 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61080","activity_ticket_id":"57128","ticket_reference":"HDT58213","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken kitchen sink","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/24","activity_end":"2024-07-10 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70459","activity_notes":"broken kitchen sinkpicture sent separately Im here until 12.45pm and then back again at 3pm (until 6.30pm).Im happy for someone to access the property in my absence. ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 11:58 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 11:59 (sandra)<\/b>today with keys <\/p>

08\/07\/2024 13:58 (sandra)<\/b>We have attended and made a temporary repair so that the sink can be used. We have ordered two brackets to be able to secure the sink to the work surface and will return to fit them once they are delivered. We are hoping this will be tomorrow if not it will be Wednesday. - Email Sent<\/b><\/p>

09\/07\/2024 05:48 (michaelk)<\/b>Attended site to investigate an under mounted sink, which had fallen through the worktop. The sink was removed, along with sealant, packing and waste pipework. I collected some timber and re-fitted temporary supports, which allowed the sink to be re-fitted. The waste was then connected and tested for tighteness. Replacement sink brackets have been ordered for a long term solution. 3hrs labour plus materials, total 172.56 ex vat.<\/p>

09\/07\/2024 12:50 (sandra)<\/b>access requested for Wednesday morning<\/p>

10\/07\/2024 17:43 (michaelk)<\/b>Attended site to install undermounted sink brackets. Removed sink and cleaned existing sealant and packers from edges. Installed undermounted counter leaver brackets, refitting the sink with new sealant. Connected all waste fittings and tested for tighteness and correct operation, leaving in full working order. 3hrs labour plus parts, total 223.98 ex vat.<\/p>

11\/07\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61081","activity_ticket_id":"57129","ticket_reference":"HDT58214","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"third floor toilet not flushing ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/24","activity_end":"2024-07-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70460","activity_notes":"third floor toilet not flushing keys to be collected ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 13:10 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 13:11 (sandra)<\/b>This is a communal toilet so access time is to suit you.<\/p>

09\/07\/2024 16:59 (michaelk)<\/b>Attended site to investigate both toilets located on the 3rd floor. Stripped down geberit flush plates and greased as they were reported sticking. I have collected the details should any further problems be reported, which will need us to replace the flush controls and plate. 2hrs labour 105<\/p>

10\/07\/2024 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61082","activity_ticket_id":"57130","ticket_reference":"HDT58215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"Flat 4","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"1670","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1670","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"09\/07\/24","activity_end":"2024-07-09 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70461","activity_notes":"intercom not working the visual on the Entryphone system to my flat is not working. I have a blank screem with no signal written on it. I would appreciate an engineers visit when possible as it is a useful level of security for deliveries.","activity_timesheet":null,"ticket_notes_combined":"

08\/07\/2024 13:18 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 14:26 (sandra)<\/b>with keys <\/p>

08\/07\/2024 14:27 (sandra)<\/b>9th<\/p>

09\/07\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61083","activity_ticket_id":"57131","ticket_reference":"HDT58216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock on gate is faulty","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/24","activity_end":"2024-07-09 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70462","activity_notes":"lock on gate is faultypicture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 14:36 (System)<\/b>Ticket Created<\/p>

09\/07\/2024 08:57 (travis)<\/b>Found lock to steel gate to be rusted (external) , drilled out and replaced with new.X2 keys attached to security key bunch marked basement and returned to security.<\/p>

09\/07\/2024 09:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61084","activity_ticket_id":"57132","ticket_reference":"HDT58217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16351 - redecoration of walls ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/07\/24","activity_end":"2024-07-15 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70463","activity_notes":"redecoration of walls ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 09:51 (dean)<\/b>Done 310<\/p>

16\/07\/2024 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61085","activity_ticket_id":"57058","ticket_reference":"HDT58143","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install ballet back drop and bar this coming Friday","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/24","activity_end":"2024-07-08 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70464","activity_notes":"take down the ballet bar and back drop ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2024 13:16 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 14:58 (travis)<\/b>Event apparatus assembly.( Ballet bar and back drop).<\/p>

05\/07\/2024 15:09 (michael)<\/b>(Ticket Closed)<\/p>

08\/07\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

08\/07\/2024 15:39 (alan)<\/b>Help Roy put ballet ball, and components back<\/p>

08\/07\/2024 16:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61086","activity_ticket_id":"57133","ticket_reference":"HDT58218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is spraying water from the head badly ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/24","activity_end":"2024-07-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70465","activity_notes":"shower is spraying water from the head badly TUESDAY PM WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 15:19 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 15:19 (sandra)<\/b>waiting on access <\/p>

08\/07\/2024 15:23 (sandra)<\/b>Tuesday PM with keys <\/p>

09\/07\/2024 16:54 (michaelk)<\/b>Attended site and replaced the shower hose washer. I contacted lilian from site as I also noticed the riser rail bracket which was broken. I collected a replacement and returned to site to complete. 2hrs labour plus parts, total 119.80 ex vat.<\/p>

09\/07\/2024 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61087","activity_ticket_id":"57134","ticket_reference":"HDT58219","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"leak into BrewDog restaurant from flat 2","ticket_address_1":"Flat 2","ticket_address_2":"36 West Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9NB","cs_address_1":"Flat 2","cs_id":"466","cs_address_2":"36 West Street ","cs_town":"London","cs_postcode":"WC2H 9NB","ticket_client_site":"466","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/24","activity_end":"2024-07-08 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70466","activity_notes":"leak into BrewDog restaurant from flat 2keys from 29 -41 Earlham Street (seven dials) blue door","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2024 15:33 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 15:34 (sandra)<\/b>keys for access <\/p>

09\/07\/2024 09:03 (roy)<\/b>Visited Brewer Dog and leak had stopped Picked up keys for flat 2 but tenant would not give me access.Why?? Because of leak??But judging where leak is i believe leak is from flat 3.Flat 4 had a quick look and he had towels on floor but said he just had a shower but this too looked in wrong location.Gained access into flat 3 and pulled out washing machine, checked in and under kitchen, flushed toilet, ran shower checked silicone, checked ceilings but found no leak.Need access into 2, 3 and 4 at same time to investigate further<\/p>

10\/07\/2024 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61088","activity_ticket_id":"57112","ticket_reference":"HDT58197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom tiles are loose and freezer is over freezing ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/07\/24","activity_end":"2024-07-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70467","activity_notes":"bathroom tiles are loose and freezer is over freezing ","activity_timesheet":null,"ticket_notes_combined":"

05\/07\/2024 13:38 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 13:39 (sandra)<\/b>booked for Monday Pm with tenant <\/p>

08\/07\/2024 10:06 (sandra)<\/b>12-2pm<\/p>

08\/07\/2024 15:54 (travis)<\/b>Bathroom floor tiling works,Checked fridge freezer seals and temperature ect,I believe the thermostat is faulty and would require a service engineer to repair.Photo of model attached.<\/p>

09\/07\/2024 11:48 (sandra)<\/b>emailed for RA for appointment <\/p>

09\/07\/2024 12:00 (sandra)<\/b>11th July 12 - 4pm awaiting confirmation <\/p>

09\/07\/2024 16:43 (sandra)<\/b>tenant home for access <\/p>

12\/07\/2024 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61089","activity_ticket_id":"56831","ticket_reference":"HDT57916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - FOR 1st July 2024","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/24","activity_end":"2024-07-09 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70468","activity_notes":"To carry out inter-tenancy checks - to apply fresh sealant around the toilet areas and restrictions for bedroom n kitchen windows. One that can open without keys.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:04 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:28 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 14:46 (sandra)<\/b>Lilian to attend with engineer <\/p>

01\/07\/2024 10:27 (sandra)<\/b>(Ticket Closed)<\/p>

01\/07\/2024 10:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2024 10:29 (travis)<\/b>ITC Works.<\/p>

04\/07\/2024 12:23 (michael)<\/b>(Ticket Closed)<\/p>

09\/07\/2024 10:47 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2024 15:48 (travis)<\/b>Window restrictors and mastic works.<\/p>

09\/07\/2024 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61090","activity_ticket_id":"57135","ticket_reference":"HDT58220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle needs refixing from the inside to the main street door ","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/24","activity_end":"2024-07-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70469","activity_notes":"door handle needs refixing from the inside to the main street door ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 10:56 (System)<\/b>Ticket Created<\/p>

09\/07\/2024 15:46 (travis)<\/b>Replacement handle on main door.<\/p>

09\/07\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61091","activity_ticket_id":"57137","ticket_reference":"HDT58222","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16339 - Removal and make safe of sign.","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/24","activity_end":"2024-07-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70470","activity_notes":"Removal and make safe of sign.with Travis Tuesday 30th","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 13:50 (jane)<\/b>RAMs have been submitted to Meridian - ref 128516 For Friday morning 2nd August <\/p>

25\/07\/2024 12:10 (jane)<\/b>Updated Note : RAMs have been submitted to Meridian - ref 128516 - For morning of 30th July <\/p>

30\/07\/2024 10:19 (alan)<\/b>Quoted works <\/p>

30\/07\/2024 10:42 (travis)<\/b>High level signage.<\/p>

30\/07\/2024 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61092","activity_ticket_id":"57136","ticket_reference":"HDT58221","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16333 - TV Monitor installation.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/24","activity_end":"2024-08-01 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70471","activity_notes":"TV Monitor installation.Confirmed access for the morning of Thursday 1st August ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2024 13:27 (jane)<\/b>Requested access for Thursday 1st August <\/p>

23\/07\/2024 15:56 (jane)<\/b>Confirmed access for Thursday morning 1st August <\/p>

24\/07\/2024 11:21 (jane)<\/b>Confirmed access for 6:30am on Thursday morning 1st August<\/p>

01\/08\/2024 08:37 (travis)<\/b>Fitment of 2m flat screen TV and bracket.<\/p>

01\/08\/2024 10:28 (alan)<\/b>Install tv bracket and tv <\/p>

01\/08\/2024 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61093","activity_ticket_id":"57137","ticket_reference":"HDT58222","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16339 - Removal and make safe of sign.","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/24","activity_end":"2024-07-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70472","activity_notes":"Removal and make safe of sign.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 13:50 (jane)<\/b>RAMs have been submitted to Meridian - ref 128516 For Friday morning 2nd August <\/p>

25\/07\/2024 12:10 (jane)<\/b>Updated Note : RAMs have been submitted to Meridian - ref 128516 - For morning of 30th July <\/p>

30\/07\/2024 10:19 (alan)<\/b>Quoted works <\/p>

30\/07\/2024 10:42 (travis)<\/b>High level signage.<\/p>

30\/07\/2024 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61094","activity_ticket_id":"57045","ticket_reference":"HDT58130","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16325 - Replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/24","activity_end":"2024-07-09 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70473","activity_notes":"Replacement freestanding washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 13:52 (sandra)<\/b>access requested <\/p>

02\/07\/2024 16:52 (sandra)<\/b>booked for 9th <\/p>

03\/07\/2024 16:27 (sandra)<\/b>with keys <\/p>

09\/07\/2024 12:33 (alan)<\/b>Help Travis with washing machine<\/p>

09\/07\/2024 12:42 (travis)<\/b>Removal of old washing machine,Taking delivery of new and installation\/testing.<\/p>

09\/07\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61095","activity_ticket_id":"56833","ticket_reference":"HDT57918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/24","activity_end":"2024-07-15 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70474","activity_notes":"making good to be done where Brain has repaired the sliding door. He has asked for a hatch to be put in for future repairs.Monday - vacant ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:29 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

03\/07\/2024 13:04 (travis)<\/b>Itc and list of works.<\/p>

04\/07\/2024 05:06 (michael)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 09:47 (sandra)<\/b>waiting on appointment from twentytwenty for sliding door and rotten windows <\/p>

05\/07\/2024 13:33 (sandra)<\/b>Brian to attend on Monday <\/p>

09\/07\/2024 12:53 (sandra)<\/b>making good needed to the wall where the sliding door has been fixed.<\/p>

12\/07\/2024 16:05 (sandra)<\/b>booked for monday 15th with keys <\/p>

15\/07\/2024 15:24 (travis)<\/b>Access panel fitted for future maintenance on sliding door,Decoration will be required.<\/p>

17\/07\/2024 12:27 (sandra)<\/b>booked 19th<\/p>

24\/07\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 09:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2024 08:56 (michaelk)<\/b>Attended site to investigate radiator leak. Tightened radaitor connections and inspected all other joints. Inspected the boiler and found that the boiler had high pressure. The internal expansion vessel was found flooded and the boiler front and side insulation damaged. I have forwarded costs to replace the damaged parts and alternatively the boiler. 2hrs labour 105<\/p>

25\/07\/2024 12:31 (roy)<\/b>Removed socket, blanked off socketMade safe cables<\/p>

25\/07\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61096","activity_ticket_id":"57138","ticket_reference":"HDT58223","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"pipe to be fitted ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 1NU","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/24","activity_end":"2024-07-16 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70475","activity_notes":"Can you fit a small pipe which we think comes from Flat C to be placed all the way down into the drain please. There plumber did some works but if we can put a solid plastic pipe there to run it and have the old hosepipe taken away please. Marco will give access to the rear area.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 14:10 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 10:03 (michaelk)<\/b>Attended site to investigate pipework issue linked to flat 3. The leak is being caused by a toilet overflow. The condition of the cistern and flush bar, requires us to replace the cistern complete. The pipework outside cam be altered. I'll forward a quote to rectify both. 2hrs labour 105.<\/p>

16\/07\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61097","activity_ticket_id":"57063","ticket_reference":"HDT58148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16328 - Electrical remedial works:","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/07\/24","activity_end":"2024-07-15 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70476","activity_notes":"To make good where fuse-box has been replaced ","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2024 10:48 (sandra)<\/b>provisionally booked for Thursday 4th<\/p>

02\/07\/2024 10:49 (sandra)<\/b>Thursday 11th<\/p>

08\/07\/2024 15:39 (alan)<\/b>Quoted works <\/p>

08\/07\/2024 16:51 (michael)<\/b>(Ticket Closed)<\/p>

09\/07\/2024 14:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/07\/2024 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61098","activity_ticket_id":"57139","ticket_reference":"HDT58224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Tao Tao Ju","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/24","activity_end":"2024-07-09 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70477","activity_notes":"leak into Tao Tao Ju(15 Lisle Street)level 2","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 15:02 (System)<\/b>Ticket Created<\/p>

09\/07\/2024 16:06 (sandra)<\/b>attended and found the toilet float had stuck and was overflowing.We have left it isolated and will return tomorrow to replace - Email Sent<\/b><\/p>

09\/07\/2024 18:06 (roy)<\/b>Float got stuck and leak from overflow pipe where tape has been used around the pipe and leaking from this point.There is no need for this overflow pipe as a turbo siphon is in place and this has an internal overflow.Overflow to be removed and hole capped off.Does need a new flush handle and linkage arm<\/p>

10\/07\/2024 17:46 (michaelk)<\/b>Attended site to cut out and replace existing overflow pipework found leaking. The cistern flush handle and arm, were also replaced with the toilet, being left in full working order. 2hrs labour plus parts ,total 129.80 ex vat.<\/p>

11\/07\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61099","activity_ticket_id":"57140","ticket_reference":"HDT58225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"1760","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/24","activity_end":"2024-07-09 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70478","activity_notes":"boiler not working Boiler not working at all for 24 hours now - tried boost button, that isnt working either. Keeps tripping the fuse box. with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 15:47 (System)<\/b>Ticket Created<\/p>

09\/07\/2024 15:47 (sandra)<\/b>with keys today <\/p>

09\/07\/2024 17:58 (roy)<\/b>On arrival I switched both elements on. Within 5 minutes it had tripped.When switching just bottom element on there was no issues and water was hot.I tried both elements again and it trippedThen I just tried top element and it seemed OK but I believe the top element may be faultyAll ok now and left with hot water ok<\/p>

10\/07\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61100","activity_ticket_id":"57139","ticket_reference":"HDT58224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Tao Tao Ju","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/24","activity_end":"2024-07-10 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70479","activity_notes":"leak into Tao Tao Ju(15 Lisle Street)level 2keys for 36 Gerrard ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 15:02 (System)<\/b>Ticket Created<\/p>

09\/07\/2024 16:06 (sandra)<\/b>attended and found the toilet float had stuck and was overflowing.We have left it isolated and will return tomorrow to replace - Email Sent<\/b><\/p>

09\/07\/2024 18:06 (roy)<\/b>Float got stuck and leak from overflow pipe where tape has been used around the pipe and leaking from this point.There is no need for this overflow pipe as a turbo siphon is in place and this has an internal overflow.Overflow to be removed and hole capped off.Does need a new flush handle and linkage arm<\/p>

10\/07\/2024 17:46 (michaelk)<\/b>Attended site to cut out and replace existing overflow pipework found leaking. The cistern flush handle and arm, were also replaced with the toilet, being left in full working order. 2hrs labour plus parts ,total 129.80 ex vat.<\/p>

11\/07\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61101","activity_ticket_id":"57141","ticket_reference":"HDT58226","ticket_client":"2137","client_name":"Mr and Mrs Taylor ","ticket_title":"Electrical inspection and certificate - For Friday 12th July - 3pm - Client to give access ","ticket_address_1":"Flat 13","ticket_address_2":"27 Webber Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 8QW","cs_address_1":"Flat 13","cs_id":"2922","cs_address_2":"27 Webber Street ","cs_town":"London","cs_postcode":"SE1 8QW","ticket_client_site":"2922","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70480","activity_notes":"Electrical inspection and certificate - For Friday 12th July - 3pm - Client to give access ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 16:34 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 15:57 (alan)<\/b>Electrical inspection <\/p>

12\/07\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61102","activity_ticket_id":"57142","ticket_reference":"HDT58227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16354 - Redecoration works ","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/07\/24","activity_end":"2024-07-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70481","activity_notes":"Redecoration works vacant ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 09:59 (sandra)<\/b>start on 19th <\/p>

24\/07\/2024 14:07 (sandra)<\/b>vacant 24th<\/p>

26\/07\/2024 13:52 (dean)<\/b>1680.00<\/p>

26\/07\/2024 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61103","activity_ticket_id":"57143","ticket_reference":"HDT58228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16353 - Redecoration works ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/07\/24","activity_end":"2024-07-19 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70482","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 09:59 (sandra)<\/b>started on 16th<\/p>

23\/07\/2024 09:40 (dean)<\/b>Done <\/p>

23\/07\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61104","activity_ticket_id":"57144","ticket_reference":"HDT58229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door lock is jammed ","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/24","activity_end":"2024-07-10 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70483","activity_notes":"front door lock is jammed not possible to enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2024 10:04 (System)<\/b>Ticket Created<\/p>

10\/07\/2024 10:10 (travis)<\/b>Attended and found main door key lock to be hard to open, removed back box and barrel,cleaned off all old congealed oils and grease,Lubricated with a thin lock oil,Refitted and tested,all working as it should.Returned keys to security.<\/p>

10\/07\/2024 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61105","activity_ticket_id":"56810","ticket_reference":"HDT57895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer integrated door removal ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/24","activity_end":"2024-07-10 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70484","activity_notes":"can you please arrange for an engineer to remove the door and hinges and leave them safely in the boiler cupboard.","activity_timesheet":"2","ticket_notes_combined":"

31\/05\/2024 15:15 (System)<\/b>Ticket Created<\/p>

31\/05\/2024 15:16 (sandra)<\/b>MONDAY WITH KEYS <\/p>

03\/06\/2024 12:43 (travis)<\/b>Checked all doors within building and all meet current legislation,having overhead closers and smoke seals.<\/p>

03\/06\/2024 13:07 (jane)<\/b>(Ticket Closed)<\/p>

10\/07\/2024 10:32 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/07\/2024 11:01 (travis)<\/b>Removed hinges to washing machine and stored with the integrated door on the top floor.<\/p>

10\/07\/2024 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61106","activity_ticket_id":"57145","ticket_reference":"HDT58230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check light after leak","ticket_address_1":"2 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"2 Russel Street ","cs_id":"3003","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3003","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70485","activity_notes":"check light after leakGelatorinoconfirmed for 10 - 12 today just pop in the shop ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2024 11:11 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 10:48 (alan)<\/b>Test lights following leak all found to be working correctly, unable to refix light fitting into ceiling as tenant is waiting for ceiling to be repaired by others <\/p>

12\/07\/2024 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61107","activity_ticket_id":"57146","ticket_reference":"HDT58231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to check \/ replace with a new extractor if required","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70486","activity_notes":"to check \/ replace with a new extractor if requiredwith keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2024 11:17 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 14:22 (alan)<\/b>Gone to quote <\/p>

12\/07\/2024 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61108","activity_ticket_id":"57064","ticket_reference":"HDT58149","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to investigate what the cold-water tanks feed in loft space 118 Long acre.","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70487","activity_notes":"to investigate what the cold-water tanks feed in loft space 118 Long acre.","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 10:35 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 10:54 (michaelk)<\/b>Attended site to access tank to test water supplies. Randall has asked for all the flats to be tested at the same time for toilet, bathroom, and kitchen supplies. This will need to be arranged through lee for access. 1hr 55<\/p>

05\/07\/2024 11:51 (sandra)<\/b>access requested for 16 flats on Friday 12th <\/p>

09\/07\/2024 16:18 (sandra)<\/b>emailed for access Thursday 18th waiting confirmation from Lee Murad<\/p>

10\/07\/2024 11:13 (sandra)<\/b>confirmed<\/p>

10\/07\/2024 12:10 (sandra)<\/b>from 9am to 1 pm <\/p>

18\/07\/2024 10:26 (sandra)<\/b>Lee cannot secure access to all flats. rescheduled for 25th and Lee to email tenants again and confirm which flats we can enter on 25th<\/p>

18\/07\/2024 10:34 (roy)<\/b>Waited for an hour but no keys are released so now cancelled until next week<\/p>

18\/07\/2024 12:33 (roy)<\/b>Retured and shut down tanks.<\/p>

24\/07\/2024 14:25 (sandra)<\/b>requested drain down and cap off for Thursday 25th<\/p>

02\/08\/2024 15:30 (sandra)<\/b>Tuesday 6th<\/p>

07\/08\/2024 09:09 (michaelk)<\/b>Attended site to drain down 2 x cold water storage tanks and to cap off the cold water inlet as close to the supply and the tanks outlets. 3hrs labour plus parts, total 173.80 ex vat.<\/p>

07\/08\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61109","activity_ticket_id":"57147","ticket_reference":"HDT58232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional Works - To redecorate skirting ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/07\/24","activity_end":"2024-07-10 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70488","activity_notes":"Additional Works - To redecorate skirting ","activity_timesheet":null,"ticket_notes_combined":"

10\/07\/2024 13:46 (System)<\/b>Ticket Created<\/p>

10\/07\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61110","activity_ticket_id":"57148","ticket_reference":"HDT58233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights not turning on ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70489","activity_notes":"lights not turning on ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2024 16:06 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 10:52 (alan)<\/b>Replace faulty dimmer switch module for main room lights <\/p>

12\/07\/2024 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61111","activity_ticket_id":"57149","ticket_reference":"HDT58234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pantry loft hatch","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/24","activity_end":"2024-07-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70490","activity_notes":"pantry loft hatch with tenant ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2024 16:19 (System)<\/b>Ticket Created<\/p>

10\/07\/2024 16:20 (sandra)<\/b>friday 8am with tenant <\/p>

12\/07\/2024 08:19 (travis)<\/b>Attended above property and removed timber loft space hatch ,found the hatch to have staining on the loft side (dry),due to a previous leak from the four inch rain water pipe above ,this pipe joint has been repaired and is no longer leaking.cleaned off loft hatch and sterilised.Reinstated hatch.<\/p>

12\/07\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61112","activity_ticket_id":"57150","ticket_reference":"HDT58235","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To gain access to Flat 2 ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/07\/24","activity_end":"2024-07-11 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70491","activity_notes":"To gain access to Flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 09:08 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 11:09 (roy)<\/b>Had to use Foxes to drill out lock.Contractor had used security keys to lock door but tenant has no key.Key is broken and locks door but would not open door<\/p>

11\/07\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61113","activity_ticket_id":"57115","ticket_reference":"HDT58200","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 10th July and Thursday 11th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"11\/07\/24","activity_end":"2024-07-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70492","activity_notes":"For Handyman Services for Wednesday 10th July and Thursday 11th July","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 14:32 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 07:57 (mark)<\/b>2, Slingsby Place, reinstate window skirting, Flat 17, 27 Slingsby Place, secure hinge to wardrobe, replace strip light to bookcase, secure toilet seat,126 127 Long Acre, and Wellington Court, remove fire extinguisher signage and hanging hooks, make good walls, Flat 19,27 Slingsby Place reinstate coat hook to sliding en-suite door.<\/p>

12\/07\/2024 07:19 (mark)<\/b>137 Long Acre, removed unneeded fire extinguisher signage and make good walls. Flat 1, 126 Long Acre, secure wardrobe door hinges and realign doors,resecure strip light under kitchen cabinets, secure loose plug socket, stain block and paint bathroom ceiling.<\/p>

12\/07\/2024 07:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61114","activity_ticket_id":"57151","ticket_reference":"HDT58236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not working ","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/24","activity_end":"2024-07-11 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70493","activity_notes":"fridge not working ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 09:37 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 11:41 (alan)<\/b>Check power to fridge and all found to be working. Appliance engineer needed<\/p>

11\/07\/2024 11:44 (sandra)<\/b>appliance engineer emailed for access next Wednesday<\/p>

17\/07\/2024 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61115","activity_ticket_id":"57152","ticket_reference":"HDT58237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"new smoke and heat alarm to be fitted ","ticket_address_1":"Flat 4 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 4 Goodwins House","cs_id":"1146","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/24","activity_end":"2024-07-15 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70494","activity_notes":"new smoke and heat alarm to be fitted tenant to give access on Monday 15th","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 09:57 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 10:01 (sandra)<\/b>access requested for Monday <\/p>

11\/07\/2024 15:02 (sandra)<\/b>waiting on access <\/p>

16\/07\/2024 09:21 (michaelk)<\/b>Attended site to replace out of date alarms. Installed new bases and alarms leaving in full working order. 2hrs labour plus parts, total 166.08 ex vat.<\/p>

16\/07\/2024 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61116","activity_ticket_id":"57153","ticket_reference":"HDT58238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smoke and heat alarms to be fitted ","ticket_address_1":"Flat 7 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/24","activity_end":"2024-07-15 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70495","activity_notes":"Smoke and heat alarms to be fitted keys for Monday ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 09:58 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 10:00 (sandra)<\/b>Access requested for Monday <\/p>

16\/07\/2024 09:18 (michaelk)<\/b>Attended site to replace the out of date alarms. Installed new bases and alarms leaving in full working order. 2hrs labour plus parts, total 166.08 ex vat.<\/p>

16\/07\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61117","activity_ticket_id":"57154","ticket_reference":"HDT58239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16361 - replacement boiler parts ","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/24","activity_end":"2024-07-16 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70496","activity_notes":"replacement boiler parts Tuesday Pm with keys but tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 10:31 (sandra)<\/b>requested access for Tuesday 16th PM <\/p>

11\/07\/2024 16:34 (sandra)<\/b>with keys Tuesday but tenant may be at home <\/p>

16\/07\/2024 21:56 (michaelk)<\/b>Attended site to replace the new probe and electrode set to the boiler and replaced the heat exchanger and burner seal whilst stripped. Left the boiler running fully operational. 3hrs labour plus parts, total 272.40 ex vat.<\/p>

17\/07\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61118","activity_ticket_id":"57155","ticket_reference":"HDT58240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16358 - Replacement wooden venetian blinds to bedroom ","ticket_address_1":"Flat 3","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/24","activity_end":"2024-08-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70497","activity_notes":"Replacement wooden venetian blinds to bedroom Friday with keys at 8.30 am ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 11:00 (jane)<\/b>Blinds on order - 3 week lead-time <\/p>

17\/07\/2024 12:19 (sandra)<\/b>provisionally booked for 29th <\/p>

24\/07\/2024 10:00 (sandra)<\/b>emailed for confirmation <\/p>

24\/07\/2024 15:25 (sandra)<\/b>chased again <\/p>

25\/07\/2024 12:28 (sandra)<\/b>emailed again for confirmation and have asked if we should reschedule if they cannot make contact with the tenant <\/p>

26\/07\/2024 12:25 (sandra)<\/b>no answer from tenant. rescheduled for Friday 2nd and awaiting confirmation of keys or tenant access <\/p>

01\/08\/2024 11:44 (sandra)<\/b>confirmed 8.30 with keys Friday <\/p>

02\/08\/2024 09:58 (travis)<\/b>New blinds fitted and old blinds disposed off.<\/p>

02\/08\/2024 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61119","activity_ticket_id":"57156","ticket_reference":"HDT58241","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"carpet tiles to be changed around the office ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/07\/24","activity_end":"2024-07-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70498","activity_notes":"carpet tiles to be changed around the office about 15 tiles booked for Tuesday morning 16th","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 10:49 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 10:49 (sandra)<\/b>access requested for Tuesday <\/p>

12\/07\/2024 15:40 (jane)<\/b>Confirmed for Tuesday 16th - Report to Siobhan on site - (this is an office)<\/p>

16\/07\/2024 11:44 (travis)<\/b>Fitting various floor tiles where required.<\/p>

16\/07\/2024 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61120","activity_ticket_id":"57157","ticket_reference":"HDT58242","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet and skirting","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/07\/24","activity_end":"2024-07-12 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70499","activity_notes":"Toilet and skirtingGF ladies toilet mixer tap aerator spraying water ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 11:26 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 06:59 (michaelk)<\/b>Attended site and cleaned both ladies toilet, tap aerators. Left both in full working order. 1hr labour 55<\/p>

12\/07\/2024 09:49 (sandra)<\/b>skirting booked for Monday morning <\/p>

15\/07\/2024 08:24 (travis)<\/b>Prepared surface, fixed dislodged tile back to wall, Adjusted cupboard doors above to prevent friction against tiles.<\/p>

15\/07\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61121","activity_ticket_id":"57157","ticket_reference":"HDT58242","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Toilet and skirting","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/24","activity_end":"2024-07-15 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70500","activity_notes":"Toilet and skirtingBasement small toilet small piece of stone skirting coming away ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 11:26 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 06:59 (michaelk)<\/b>Attended site and cleaned both ladies toilet, tap aerators. Left both in full working order. 1hr labour 55<\/p>

12\/07\/2024 09:49 (sandra)<\/b>skirting booked for Monday morning <\/p>

15\/07\/2024 08:24 (travis)<\/b>Prepared surface, fixed dislodged tile back to wall, Adjusted cupboard doors above to prevent friction against tiles.<\/p>

15\/07\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61123","activity_ticket_id":"57151","ticket_reference":"HDT58236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not working ","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/07\/24","activity_end":"2024-07-17 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70502","activity_notes":"fridge not working ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2024 09:37 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 11:41 (alan)<\/b>Check power to fridge and all found to be working. Appliance engineer needed<\/p>

11\/07\/2024 11:44 (sandra)<\/b>appliance engineer emailed for access next Wednesday<\/p>

17\/07\/2024 12:46 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61124","activity_ticket_id":"57158","ticket_reference":"HDT58243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler showing F72 fault","ticket_address_1":"Flat 5","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"1461","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/24","activity_end":"2024-07-11 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70503","activity_notes":"boiler showing F72 faulttenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 14:29 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 06:57 (michaelk)<\/b>Attended site to investigate heating boiler fault. The fault code is linked to the flow and return thermistors, although the boiler was running on both heating and hot water. I will order the thermistors, however I'm going to quote to replace the boiler which is approx 12yrs old due to slower than normal flow through the main and dhw heat exchangers. 2hrs labour 105<\/p>

12\/07\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2024 10:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/07\/2024 10:41 (jane)<\/b>Thermistors on order for boiler - requesting access for Friday afternoon 19th July <\/p>

18\/07\/2024 09:54 (sandra)<\/b>chased access <\/p>

18\/07\/2024 16:55 (sandra)<\/b>no contact from tenant. Rescheduled for Tuesday 23rd <\/p>

18\/07\/2024 16:56 (sandra)<\/b>waiting on confirmation <\/p>

19\/07\/2024 09:24 (sandra)<\/b>Renata is contacting the tenant <\/p>

22\/07\/2024 11:12 (sandra)<\/b>chased confirmation of access <\/p>

31\/07\/2024 11:04 (sandra)<\/b>emailed for another appointment and advise on whether she wants it to go ahead. <\/p>

08\/08\/2024 10:15 (sandra)<\/b>(Placed On Hold) no reply from tenant <\/p>

25\/09\/2024 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61125","activity_ticket_id":"57159","ticket_reference":"HDT58244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"provide adequate fire stopping in the area as per attached picture ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37\/38 Gerrard Street ","cs_id":"3005","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3005","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/07\/24","activity_end":"2024-07-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70504","activity_notes":"provide adequate fire stopping in the area as per picture (sent separately)this is located in the utility cupboard in the main entrance lobby Tuesday PM ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 15:49 (System)<\/b>Ticket Created<\/p>

11\/07\/2024 15:52 (sandra)<\/b>Tuesday PM <\/p>

16\/07\/2024 15:08 (travis)<\/b>Fire proofing works within electrical cupboard in common area.<\/p>

16\/07\/2024 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61126","activity_ticket_id":"57160","ticket_reference":"HDT58245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bulb and shower rail and hose replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/24","activity_end":"2024-07-12 19:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70505","activity_notes":"bulb and shower rail and hose replacement To install restrictors to both kitchen & bathroom windowsTo re instate kitchen cabinet door","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2024 16:15 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 09:25 (jane)<\/b>Grab handle for bath on order - 3 day lead-time <\/p>

12\/07\/2024 14:01 (jane)<\/b>4No window restrictors on order - 3 day lead-time <\/p>

12\/07\/2024 16:13 (roy)<\/b>New shower hose and railFitted LED bulb<\/p>

12\/07\/2024 16:17 (sandra)<\/b>kitchen cabinet needs refitting when Travis returns to fit restrictors <\/p>

17\/07\/2024 12:09 (sandra)<\/b>waiting on bath handle and then book for 22nd <\/p>

18\/07\/2024 12:19 (sandra)<\/b>confirmed with keys <\/p>

06\/08\/2024 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61127","activity_ticket_id":"56835","ticket_reference":"HDT57920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/07\/24","activity_end":"2024-07-23 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70506","activity_notes":"Kitchen handles re-ordered - on order ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:39 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 10:39 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:18 (jane)<\/b>2No x kitchen handles on order <\/p>

11\/07\/2024 15:53 (travis)<\/b>ITC Works.<\/p>

12\/07\/2024 10:10 (jane)<\/b>Further kitchen handles on order - 3\/5 day lead-time <\/p>

18\/07\/2024 14:09 (sandra)<\/b>keys Tuesday 23rd vacant <\/p>

23\/07\/2024 08:59 (travis)<\/b>Black pull knobs in kitchen replaced with black T- bar handles.<\/p>

23\/07\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61128","activity_ticket_id":"57161","ticket_reference":"HDT58246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out in common parts ","ticket_address_1":"12 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12 Little Newport Street ","cs_id":"651","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"651","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70507","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 09:14 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 10:51 (alan)<\/b>Replace faulty diver units to 3 down lighters not working in common parts Test and leave working <\/p>

12\/07\/2024 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61129","activity_ticket_id":"57162","ticket_reference":"HDT58247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out in common parts ","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70508","activity_notes":"lights out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 09:15 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 10:49 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

12\/07\/2024 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61130","activity_ticket_id":"57164","ticket_reference":"HDT58249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closer","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/07\/24","activity_end":"2024-07-12 14:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70509","activity_notes":"The door closer of the metal gate leading to the south service yard is not operating properly (too loose so the door doesnt close).","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 09:54 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 14:33 (travis)<\/b>Attended and tightened up but there is a problem with the magnetic lock not releasing,electro magnetic company required possibly 20\/20?<\/p>

12\/07\/2024 15:33 (sandra)<\/b>went to Newport Court by mistake and is going to South Service on Monday <\/p>

15\/07\/2024 10:37 (travis)<\/b>Refitted mag lock to service yard gate,retapped thread in metal frame and used new bolts to fix <\/p>

15\/07\/2024 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61131","activity_ticket_id":"57108","ticket_reference":"HDT58193","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"(old brewer yard ) to investigate leak into the ladies shower cubical. ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/24","activity_end":"2024-07-17 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70510","activity_notes":"(old brewer yard ) to investigate leak into the ladies shower cubical. ","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 09:18 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 07:20 (roy)<\/b>No space above ceiling. Can see drip from pipe but unable to get to it.Can not see if coming from above and may need to cut ceiling out.Randall to inspect on Monday and give permission <\/p>

10\/07\/2024 12:04 (sandra)<\/b>emailed Randall on how to proceed <\/p>

12\/07\/2024 10:04 (roy)<\/b>Leaking copper pipe in ceiling void.Temp repair but Michael needs to attendPossible drain down as it is either flow or return pipe.<\/p>

17\/07\/2024 12:44 (sandra)<\/b>returning 17th<\/p>

18\/07\/2024 06:44 (michaelk)<\/b>Attended site to repair leaking section of pipework in the ladies shower block. Drained down the hot water system and cut out the leaking section and replaced it with new. Reinstated the system and checked for leaks, leaving in full working order. 4hrs labour plus parts, total 253.70 ex vat.<\/p>

18\/07\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>

18\/07\/2024 12:36 (roy)<\/b>Assist Michael drain down and cut section of pipe<\/p>

18\/07\/2024 12:37 (roy)<\/b>Lag pipe in ceilingCeiling needs replacing and painting<\/p>

18\/07\/2024 12:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2024 10:10 (dean)<\/b>Done <\/p>

10\/09\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61132","activity_ticket_id":"57165","ticket_reference":"HDT58250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"broken light ","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/24","activity_end":"2024-07-24 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70511","activity_notes":"broken light in common parts Travis picked this up last night ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 11:12 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 11:57 (sandra)<\/b>ordered light fitting 3 - 5 days <\/p>

23\/07\/2024 13:23 (roy)<\/b>Replaced light fitting <\/p>

23\/07\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61133","activity_ticket_id":"57160","ticket_reference":"HDT58245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bulb and shower rail and hose replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"05\/08\/24","activity_end":"2024-08-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70512","activity_notes":"Reinstate kitchen cabinet door ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2024 16:15 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 09:25 (jane)<\/b>Grab handle for bath on order - 3 day lead-time <\/p>

12\/07\/2024 14:01 (jane)<\/b>4No window restrictors on order - 3 day lead-time <\/p>

12\/07\/2024 16:13 (roy)<\/b>New shower hose and railFitted LED bulb<\/p>

12\/07\/2024 16:17 (sandra)<\/b>kitchen cabinet needs refitting when Travis returns to fit restrictors <\/p>

17\/07\/2024 12:09 (sandra)<\/b>waiting on bath handle and then book for 22nd <\/p>

18\/07\/2024 12:19 (sandra)<\/b>confirmed with keys <\/p>

06\/08\/2024 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61134","activity_ticket_id":"57166","ticket_reference":"HDT58251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"test socket on top floor of the rear staircase ","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/07\/24","activity_end":"2024-07-12 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70513","activity_notes":"Can you please test the socket located on the top floor of the rear staircase of 15\/16 Gerrard Street?Access is via the door from Dansey Place. Keys can be collected by security (they need the key for rear door of 15\/16 Gerrard). Door located on the right of 4 Macclesfield in Dansey place. ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 12:12 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 14:22 (alan)<\/b>Repair loose connection in socket and leave working <\/p>

12\/07\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61135","activity_ticket_id":"57025","ticket_reference":"HDT58110","ticket_client":"2122","client_name":"Gresham College","ticket_title":"lift some floor boards ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/24","activity_end":"2024-07-26 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70514","activity_notes":"lift some floor boards would we be able to book an engineer in to lift some floor boards in the Hall on Thursday 11th July (early am) or Wednesday 10th (late afternoon) as Hall in use? ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2024 14:10 (System)<\/b>Ticket Created<\/p>

26\/06\/2024 14:19 (sandra)<\/b>booked for 11th Am early <\/p>

26\/06\/2024 15:05 (sandra)<\/b>8.30 am to attend<\/p>

12\/07\/2024 12:21 (michael)<\/b>Attended site to lift floor boards as requested. Paul the client said he will advise when the boards can be re-instated.<\/p>

18\/07\/2024 13:56 (jane)<\/b>Chased client to find out when they would like the floorboards reinstated <\/p>

26\/07\/2024 13:21 (roy)<\/b>Replaced floor boards<\/p>

26\/07\/2024 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61136","activity_ticket_id":"57167","ticket_reference":"HDT58252","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 17th July and Thursday 18th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"17\/07\/24","activity_end":"2024-07-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70515","activity_notes":"For Handyman Services for Wednesday 17th July and Thursday 18th July","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 14:37 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 07:18 (mark)<\/b>As emails <\/p>

19\/07\/2024 08:02 (mark)<\/b>As emails <\/p>

19\/07\/2024 09:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61137","activity_ticket_id":"57168","ticket_reference":"HDT58253","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 24th July and Friday 26th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/24","activity_end":"2024-07-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70516","activity_notes":"For Handyman Services for Wednesday 24th July and Friday 26th July","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 14:40 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 16:30 (travis)<\/b>Maintenance works.<\/p>

26\/07\/2024 17:20 (travis)<\/b>Maintenance works.<\/p>

26\/07\/2024 20:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61138","activity_ticket_id":"57168","ticket_reference":"HDT58253","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 24th July and Friday 26th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/24","activity_end":"2024-07-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70517","activity_notes":"For Handyman Services for Wednesday 24th July and Friday 26th July","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 14:40 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 16:30 (travis)<\/b>Maintenance works.<\/p>

26\/07\/2024 17:20 (travis)<\/b>Maintenance works.<\/p>

26\/07\/2024 20:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61139","activity_ticket_id":"57168","ticket_reference":"HDT58253","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 24th July and Friday 26th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"26\/07\/24","activity_end":"2024-07-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70518","activity_notes":"For Handyman Services Friday 26th July","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2024 14:40 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 16:30 (travis)<\/b>Maintenance works.<\/p>

26\/07\/2024 17:20 (travis)<\/b>Maintenance works.<\/p>

26\/07\/2024 20:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61140","activity_ticket_id":"57164","ticket_reference":"HDT58249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closer","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/24","activity_end":"2024-07-15 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70519","activity_notes":"The door closer of the metal gate leading to the south service yard is not operating properly (too loose so the door doesnt close).","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 09:54 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 14:33 (travis)<\/b>Attended and tightened up but there is a problem with the magnetic lock not releasing,electro magnetic company required possibly 20\/20?<\/p>

12\/07\/2024 15:33 (sandra)<\/b>went to Newport Court by mistake and is going to South Service on Monday <\/p>

15\/07\/2024 10:37 (travis)<\/b>Refitted mag lock to service yard gate,retapped thread in metal frame and used new bolts to fix <\/p>

15\/07\/2024 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61141","activity_ticket_id":"56299","ticket_reference":"HDT57384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16162 - Tiling to Bathroom","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"16\/07\/24","activity_end":"2024-07-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70520","activity_notes":"Re-tiling to main bathroom and En-suite floors.","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2024 11:44 (jane)<\/b>Requested access to commence with the tiling works to both bathroom floors on Tuesday 16th July <\/p>

12\/07\/2024 14:51 (jane)<\/b>Confirmed for Tuesday morning at 8am on 16th July, tenant will be home to provide access <\/p>

15\/07\/2024 14:36 (jane)<\/b>Tiling works have been postponed <\/p>

31\/07\/2024 15:24 (sandra)<\/b>tenant is back on the 1st - can be carried out from the 2nd <\/p>

13\/08\/2024 10:16 (jane)<\/b>Requested access for Monday 19th August - two days to complete<\/p>

13\/08\/2024 11:58 (jane)<\/b>Tenant has requested access after 28th August when she returns to the property <\/p>

20\/08\/2024 14:00 (jane)<\/b>Requested access for Monday 30th September <\/p>

21\/08\/2024 10:03 (jane)<\/b>Confirmed access for Monday 30th September with the tenant, Debra will give access <\/p>

02\/10\/2024 16:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61142","activity_ticket_id":"56842","ticket_reference":"HDT57927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 17th June 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/24","activity_end":"2024-07-18 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70521","activity_notes":"- Regrout & Mastic to incomplete areas and to touch up tiles dark lines (pic)above sink and necessary areas.Cabinet replacement on WednesdayThursday 18th","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 16:11 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:32 (sandra)<\/b>booked for 17th June <\/p>

06\/06\/2024 14:10 (sandra)<\/b>Dean to attend and quote for redecs <\/p>

17\/06\/2024 09:48 (jane)<\/b>For 18th June now - as existing tenant is moving out today<\/p>

19\/06\/2024 13:58 (alan)<\/b>ITC list<\/p>

19\/06\/2024 14:06 (jane)<\/b>ITC maintenance list sent to client <\/p>

24\/06\/2024 06:49 (alan)<\/b>ITC works <\/p>

05\/07\/2024 06:56 (alan)<\/b>Complete ITC works as per list Quote sent to replace bathroom cabinet <\/p>

05\/07\/2024 07:27 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2024 14:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2024 16:07 (sandra)<\/b>Lilian has asked for further works to be carried out. Booked Thursday 18th <\/p>

16\/07\/2024 10:06 (sandra)<\/b>decorating to be done 19th <\/p>

17\/07\/2024 12:06 (sandra)<\/b>regrout & Mastic to incomplete areas and to touch up tiles dark lines (pic)above sink and necessary areas.<\/p>

18\/07\/2024 11:28 (travis)<\/b>Itc works.<\/p>

24\/07\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61143","activity_ticket_id":"56299","ticket_reference":"HDT57384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16162 - Tiling to Bathroom","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"19\/07\/24","activity_end":"2024-07-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70522","activity_notes":"Re-tiling to main bathroom and En-suite floors.","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2024 11:44 (jane)<\/b>Requested access to commence with the tiling works to both bathroom floors on Tuesday 16th July <\/p>

12\/07\/2024 14:51 (jane)<\/b>Confirmed for Tuesday morning at 8am on 16th July, tenant will be home to provide access <\/p>

15\/07\/2024 14:36 (jane)<\/b>Tiling works have been postponed <\/p>

31\/07\/2024 15:24 (sandra)<\/b>tenant is back on the 1st - can be carried out from the 2nd <\/p>

13\/08\/2024 10:16 (jane)<\/b>Requested access for Monday 19th August - two days to complete<\/p>

13\/08\/2024 11:58 (jane)<\/b>Tenant has requested access after 28th August when she returns to the property <\/p>

20\/08\/2024 14:00 (jane)<\/b>Requested access for Monday 30th September <\/p>

21\/08\/2024 10:03 (jane)<\/b>Confirmed access for Monday 30th September with the tenant, Debra will give access <\/p>

02\/10\/2024 16:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61144","activity_ticket_id":"56889","ticket_reference":"HDT57974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16273 - Bathroom works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"15\/07\/24","activity_end":"2024-07-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70523","activity_notes":"Bathroom works Please check that the gaps between the shower unit and the windows are wide enough for the cleaners to clean between the gaps.","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2024 10:14 (michaelk)<\/b>Attended site to first fix the hot and cols water services including waste. Re-routed the hot and cold supplies plus basin waste in to he wall. Re-routed the bath waste and ran towards the proposed shower position. 6hrs labour plus parts, total 392.20 ex vat.<\/p>

16\/07\/2024 09:42 (mark)<\/b>Bathroom works <\/p>

17\/07\/2024 12:33 (michael)<\/b>(Ticket Closed)<\/p>

18\/07\/2024 20:51 (michaelk)<\/b>Attended site to 2nd fix shower. Had a few issues fixing the wall plates as the depth of the shower plate was very close. Drilled shower plate with metal fixings and installed bar. Commissioned to 38c on completion and finished off handset and cleaned tray and enclosure. 3hrs labour 155<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61145","activity_ticket_id":"57169","ticket_reference":"HDT58254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door cannot be opened from inside ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/24","activity_end":"2024-07-12 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70524","activity_notes":"door cannot be opened from inside urgent ","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 15:24 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 15:51 (sandra)<\/b>Removed night latch and door is working on second lock. Can be accessed from inside and out. Night latch on order - Email Sent<\/b><\/p>

12\/07\/2024 16:42 (roy)<\/b>Broken lock removed.Need new night latchDoor is secured using deadbolt<\/p>

15\/07\/2024 07:29 (roy)<\/b>Fitted new night latch <\/p>

15\/07\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61146","activity_ticket_id":"57107","ticket_reference":"HDT58192","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"can you get Alan to have a look a this light please ","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/24","activity_end":"2024-08-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70525","activity_notes":"can you get Alan to have a look a this light please hall way spot light in the flat ","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2024 16:48 (System)<\/b>Ticket Created<\/p>

04\/07\/2024 16:56 (sandra)<\/b>keys for friday <\/p>

12\/07\/2024 15:58 (alan)<\/b>Order replacement fitting<\/p>

07\/08\/2024 11:11 (sandra)<\/b>booked for 8th at 3pm with tenant <\/p>

09\/08\/2024 11:13 (sandra)<\/b>requested Wednesday 14th <\/p>

09\/08\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 13:22 (alan)<\/b>Return to site to replace faulty light fitting<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61148","activity_ticket_id":"57170","ticket_reference":"HDT58255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/24","activity_end":"2024-07-17 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70527","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2024 16:29 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 16:30 (sandra)<\/b>access requested for Wednesday 17th PM<\/p>

17\/07\/2024 10:22 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61149","activity_ticket_id":"57171","ticket_reference":"HDT58256","ticket_client":"2162","client_name":"Point 2 Surveyors ","ticket_title":"no electrics ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Point 2","cs_id":"3006","cs_address_2":"17 Slingsby Place ","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"3006","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/24","activity_end":"2024-07-15 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70528","activity_notes":"no electrics ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 10:10 (System)<\/b>Ticket Created<\/p>

15\/07\/2024 12:00 (roy)<\/b>Power is ok.Problem with electronic keypad.Have put it on manually and all ok<\/p>

15\/07\/2024 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61151","activity_ticket_id":"57173","ticket_reference":"HDT58258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" replace with a new extractor if required","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/24","activity_end":"2024-07-30 12:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70530","activity_notes":"to check \/ replace with a new extractor if required","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2024 10:35 (sandra)<\/b>Alan needs to order new extractor upon his return<\/p>

15\/07\/2024 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61152","activity_ticket_id":"57172","ticket_reference":"HDT58257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16363 - redecoration of ceiling in bathroom ","ticket_address_1":"2nd Floor","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2nd Floor","cs_id":"2181","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2181","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"13\/08\/24","activity_end":"2024-08-13 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70531","activity_notes":"redecoration of ceiling in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 10:35 (sandra)<\/b>cant be completed until Alan fits the new extractor <\/p>

05\/08\/2024 11:30 (sandra)<\/b>extractor fitted <\/p>

09\/08\/2024 10:44 (dean)<\/b>Done <\/p>

09\/08\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61153","activity_ticket_id":"57174","ticket_reference":"HDT58259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16362 - replacement fridge\/freezer ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/07\/24","activity_end":"2024-07-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70532","activity_notes":"replacement fridge\/freezer Tuesday 23rd with tenant ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 12:38 (sandra)<\/b>Tuesday 23rd<\/p>

16\/07\/2024 15:33 (sandra)<\/b>access requested Tuesday 24rd <\/p>

17\/07\/2024 11:33 (sandra)<\/b>access with tenant <\/p>

23\/07\/2024 14:23 (travis)<\/b>Fridge freezer replaced.<\/p>

23\/07\/2024 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61154","activity_ticket_id":"57175","ticket_reference":"HDT58260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace extractor and apply new silicon around the shower tray ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/24","activity_end":"2024-07-31 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70533","activity_notes":"New Extractor Roy has said the extractor is at WF. he ordered it with keys Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 10:54 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 10:26 (sandra)<\/b>given details to Roy<\/p>

17\/07\/2024 10:27 (sandra)<\/b>access requested <\/p>

17\/07\/2024 11:05 (sandra)<\/b>Friday 19th <\/p>

19\/07\/2024 11:47 (travis)<\/b>Replacement of mastic around shower tray, replacement plastic angled lipping,Cleaned away all mould within enclosure.<\/p>

01\/08\/2024 10:28 (alan)<\/b>Replace extractor fan in bathroom <\/p>

01\/08\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61155","activity_ticket_id":"56842","ticket_reference":"HDT57927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 17th June 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1598","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1598","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"24\/07\/24","activity_end":"2024-07-24 18:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70534","activity_notes":"Friday 19th-Dean to decorate 2x Flat doors & Bathroom doors...similar to skirting color. The existing colour looked discoloured & dirty.In addition, paint to wood work needs to be checked after thatyour quote was only for the walls. Can you speak to Lilian about the woodwork when you are on site Friday ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 16:11 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:32 (sandra)<\/b>booked for 17th June <\/p>

06\/06\/2024 14:10 (sandra)<\/b>Dean to attend and quote for redecs <\/p>

17\/06\/2024 09:48 (jane)<\/b>For 18th June now - as existing tenant is moving out today<\/p>

19\/06\/2024 13:58 (alan)<\/b>ITC list<\/p>

19\/06\/2024 14:06 (jane)<\/b>ITC maintenance list sent to client <\/p>

24\/06\/2024 06:49 (alan)<\/b>ITC works <\/p>

05\/07\/2024 06:56 (alan)<\/b>Complete ITC works as per list Quote sent to replace bathroom cabinet <\/p>

05\/07\/2024 07:27 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2024 14:59 (sandra)<\/b>(Ticket Re-Opened)<\/p>

12\/07\/2024 16:07 (sandra)<\/b>Lilian has asked for further works to be carried out. Booked Thursday 18th <\/p>

16\/07\/2024 10:06 (sandra)<\/b>decorating to be done 19th <\/p>

17\/07\/2024 12:06 (sandra)<\/b>regrout & Mastic to incomplete areas and to touch up tiles dark lines (pic)above sink and necessary areas.<\/p>

18\/07\/2024 11:28 (travis)<\/b>Itc works.<\/p>

24\/07\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61156","activity_ticket_id":"57176","ticket_reference":"HDT58261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement alarm ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/24","activity_end":"2024-07-16 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70535","activity_notes":"replacement alarm ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 12:41 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 09:57 (michaelk)<\/b>Collected co alarm and attended site to replace. Installed new base and alarm leaving in full working order. 2hrs labour plus parts, total 186.79 ex vat.<\/p>

16\/07\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61157","activity_ticket_id":"57177","ticket_reference":"HDT58262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"323","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"323","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/07\/24","activity_end":"2024-07-15 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70536","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 14:21 (System)<\/b>Ticket Created<\/p>

15\/07\/2024 16:10 (sandra)<\/b>a company called ikozi, who provide the service work for the manufacturer. They can do a fixed price visit of 285 plus vat, which includes a service and minor parts to solve the problem. Their number is 0800 048 9301 <\/p>

15\/07\/2024 16:10 (sandra)<\/b>specialist company. Waiting for details to proceed <\/p>

16\/07\/2024 09:15 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found the system dra8ned with confirming loop fitted. Collected loop and pressurised, however I then identified a leak which had also damaged the main electrical contractor. The boiler was then left isolated. Informed office of the next procedure. 2hrs labour 105<\/p>

16\/07\/2024 09:17 (sandra)<\/b>Called Ikozi - rebecca - 08000489301the job is paid up front and the engineer will call in the next couple of days to make an appointment<\/p>

16\/07\/2024 09:26 (sandra)<\/b>updated Anna <\/p>

17\/07\/2024 10:55 (sandra)<\/b>Engineer 07513701156 is booked for Monday 22nd from Icozi.Waiting for confirmation of access from Anna <\/p>

23\/07\/2024 10:59 (sandra)<\/b>chased report. sent 2 emails and called but no answer. Chased again.<\/p>

23\/07\/2024 11:26 (sandra)<\/b>no report as yet from the engineer. Their helpdesk is going to chase him for me <\/p>

23\/07\/2024 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61158","activity_ticket_id":"57178","ticket_reference":"HDT58263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16365 - mesh screen to window ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/24","activity_end":"2024-08-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70537","activity_notes":"mesh screen to window booked for Tuesday 6th","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 10:32 (sandra)<\/b>sent to Travis to order materials <\/p>

17\/07\/2024 12:19 (sandra)<\/b>provisionally booked for 29th<\/p>

18\/07\/2024 14:16 (sandra)<\/b>Booked 29th<\/p>

24\/07\/2024 15:25 (sandra)<\/b>Monday 29th <\/p>

30\/07\/2024 15:04 (sandra)<\/b>rescheduled for Thursday 1st<\/p>

31\/07\/2024 15:47 (sandra)<\/b>Tuesday 6th <\/p>

06\/08\/2024 14:30 (travis)<\/b>Made up X2 new framework with a fine wire mesh incorporated to fit common area windows to allow fresh air in the open position and prevent flies and insects entering from the bin store below <\/p>

06\/08\/2024 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61159","activity_ticket_id":"56833","ticket_reference":"HDT57918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/07\/24","activity_end":"2024-07-25 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70538","activity_notes":"paint the access panel ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 11:29 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

03\/07\/2024 13:04 (travis)<\/b>Itc and list of works.<\/p>

04\/07\/2024 05:06 (michael)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 09:47 (sandra)<\/b>waiting on appointment from twentytwenty for sliding door and rotten windows <\/p>

05\/07\/2024 13:33 (sandra)<\/b>Brian to attend on Monday <\/p>

09\/07\/2024 12:53 (sandra)<\/b>making good needed to the wall where the sliding door has been fixed.<\/p>

12\/07\/2024 16:05 (sandra)<\/b>booked for monday 15th with keys <\/p>

15\/07\/2024 15:24 (travis)<\/b>Access panel fitted for future maintenance on sliding door,Decoration will be required.<\/p>

17\/07\/2024 12:27 (sandra)<\/b>booked 19th<\/p>

24\/07\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 09:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2024 08:56 (michaelk)<\/b>Attended site to investigate radiator leak. Tightened radaitor connections and inspected all other joints. Inspected the boiler and found that the boiler had high pressure. The internal expansion vessel was found flooded and the boiler front and side insulation damaged. I have forwarded costs to replace the damaged parts and alternatively the boiler. 2hrs labour 105<\/p>

25\/07\/2024 12:31 (roy)<\/b>Removed socket, blanked off socketMade safe cables<\/p>

25\/07\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61160","activity_ticket_id":"57179","ticket_reference":"HDT58264","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16324 - Rubbish clearance ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"05\/02\/25","activity_end":"2025-02-05 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70539","activity_notes":"Rubbish clearance ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2024 13:02 (jane)<\/b>Loading bay space has been saved for Wednesday 31st July <\/p>

31\/07\/2024 13:14 (mark)<\/b>Remove rubbish from car park.<\/p>

31\/07\/2024 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61161","activity_ticket_id":"57180","ticket_reference":"HDT58265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked sink in their bathroom, ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/24","activity_end":"2024-07-16 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70540","activity_notes":"blocked sink in their bathroom, use keys for access","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 09:22 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 21:53 (michaelk)<\/b>Attended site to investigate slowing dra8ning on the basin. Removed chrome trap and cleaned through. Cleaned the basin waste also and reassembled on completion. Tested the basin for tighteness leaving in full working order. 2hrs labour 105<\/p>

17\/07\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61162","activity_ticket_id":"57177","ticket_reference":"HDT58262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"323","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"323","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/07\/24","activity_end":"2024-07-22 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70541","activity_notes":"boiler issues ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2024 14:21 (System)<\/b>Ticket Created<\/p>

15\/07\/2024 16:10 (sandra)<\/b>a company called ikozi, who provide the service work for the manufacturer. They can do a fixed price visit of 285 plus vat, which includes a service and minor parts to solve the problem. Their number is 0800 048 9301 <\/p>

15\/07\/2024 16:10 (sandra)<\/b>specialist company. Waiting for details to proceed <\/p>

16\/07\/2024 09:15 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found the system dra8ned with confirming loop fitted. Collected loop and pressurised, however I then identified a leak which had also damaged the main electrical contractor. The boiler was then left isolated. Informed office of the next procedure. 2hrs labour 105<\/p>

16\/07\/2024 09:17 (sandra)<\/b>Called Ikozi - rebecca - 08000489301the job is paid up front and the engineer will call in the next couple of days to make an appointment<\/p>

16\/07\/2024 09:26 (sandra)<\/b>updated Anna <\/p>

17\/07\/2024 10:55 (sandra)<\/b>Engineer 07513701156 is booked for Monday 22nd from Icozi.Waiting for confirmation of access from Anna <\/p>

23\/07\/2024 10:59 (sandra)<\/b>chased report. sent 2 emails and called but no answer. Chased again.<\/p>

23\/07\/2024 11:26 (sandra)<\/b>no report as yet from the engineer. Their helpdesk is going to chase him for me <\/p>

23\/07\/2024 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61163","activity_ticket_id":"57181","ticket_reference":"HDT58266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking kitchen tap ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/24","activity_end":"2024-07-16 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70542","activity_notes":"leaking kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 09:37 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 09:58 (michaelk)<\/b>Attended site to investigate leaking tap. Collected new o-rings from suppliers and installed to tap, testing on completion. 2hrs labour 105<\/p>

16\/07\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61164","activity_ticket_id":"57182","ticket_reference":"HDT58267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"running toilet ","ticket_address_1":"Flat 2","ticket_address_2":"43 Goodge Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1TA","cs_address_1":"Flat 2","cs_id":"928","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"928","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/24","activity_end":"2024-07-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70543","activity_notes":"running toilet with keys at the same time as the replacement bulb ","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2024 10:15 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 10:16 (sandra)<\/b>Wednesday 17th<\/p>

16\/07\/2024 10:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61165","activity_ticket_id":"57179","ticket_reference":"HDT58264","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16324 - Rubbish clearance ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"31\/07\/24","activity_end":"2024-07-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70544","activity_notes":"Rubbish clearance ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 13:02 (jane)<\/b>Loading bay space has been saved for Wednesday 31st July <\/p>

31\/07\/2024 13:14 (mark)<\/b>Remove rubbish from car park.<\/p>

31\/07\/2024 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61166","activity_ticket_id":"57183","ticket_reference":"HDT58268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in Thai To restaurant ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/24","activity_end":"2024-07-16 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70545","activity_notes":"leak in Thai To restaurant ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 10:26 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 21:51 (michaelk)<\/b>Attended site to investigate leak into restaurant. Identified the area as the ensuite in flat 2.2. The shower waste stripped out and re-sealed, testing on completion. 2hrs labour 105<\/p>

17\/07\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61167","activity_ticket_id":"57184","ticket_reference":"HDT58269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please remove the items from the main entrance lobby at 4a Rupert Court and take a picture of completion?","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/07\/24","activity_end":"2024-07-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70546","activity_notes":"please remove the items from the main entrance lobby at 4a Rupert Court and take a picture of completion?","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2024 14:00 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 14:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61168","activity_ticket_id":"57185","ticket_reference":"HDT58270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please install window restrictors on the 3 windows at the common areas in 4a Rupert Court building? Please send pictures","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/24","activity_end":"2024-07-17 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70547","activity_notes":"please install window restrictors on the 3 windows at the common areas in 4a Rupert Court building? Please send picturesremove items from main entrance and take a picture on completion ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 14:02 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 15:47 (travis)<\/b>Removed discarded items left in common area and disposed at recycling center,Window restrictors on order.<\/p>

17\/07\/2024 11:23 (travis)<\/b>Fitted window restrictors in common area.<\/p>

17\/07\/2024 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61169","activity_ticket_id":"57186","ticket_reference":"HDT58271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace the lock of the cupboard next to flat 5. Please install fire door, keep closed sign on the cupboard. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/24","activity_end":"2024-07-17 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70548","activity_notes":"replace the lock of the cupboard next to flat 5. Please install "fire door, keep closed" sign on the cupboard. ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 14:04 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 12:22 (travis)<\/b>Attended and sourced an FB1 lock, returned and fitted \/tested.Fitted fire door signage.Photos attached.<\/p>

17\/07\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61170","activity_ticket_id":"57187","ticket_reference":"HDT58272","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you please install a lock on level 1 cabinet under the stairs. FB lock please. ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/24","activity_end":"2024-07-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70549","activity_notes":"Can you please install a lock on level 1 cabinet under the stairs. FB lock please. ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2024 14:48 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 11:54 (travis)<\/b>Attended and sourced a half euro barrel to fit existing lock,Fitted and tested.<\/p>

17\/07\/2024 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61171","activity_ticket_id":"57188","ticket_reference":"HDT58273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16360 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/07\/24","activity_end":"2024-07-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70550","activity_notes":"Can this be done Friday as there is a tenant moving in now Redecoration works OPTION TWOTo allow for a decorating team to attend the above site and carry out all necessaryprotection works as required. To carry out preparation works to all walls and woodwork throughout. Apply 2no coats of colour match emulsion to all walls, undercoat all woodworkfollowed by 1No: top coat. Remove all protection works and clean site on completion","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 16:01 (sandra)<\/b>booked for Friday 19th<\/p>

23\/07\/2024 09:37 (dean)<\/b>920.00<\/p>

23\/07\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61172","activity_ticket_id":"56857","ticket_reference":"HDT57942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/24","activity_end":"2024-09-02 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70551","activity_notes":"Inter-tenancy checks 14\/8investigate water stains beeping alarm","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2024 11:36 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:37 (sandra)<\/b>booked for 17th July <\/p>

07\/06\/2024 11:09 (sandra)<\/b>Dean to quote for redecoration <\/p>

17\/07\/2024 08:46 (travis)<\/b>Attended and found the existing tenant had extended their stay, Lillian had forgotten to tell us <\/p>

17\/07\/2024 09:12 (sandra)<\/b>ITC have been postponed until 19th August as Lilian forgot the tenant was extending their stay. She will confirm actual date in due course <\/p>

25\/07\/2024 15:14 (sandra)<\/b>rescheduled for 13th<\/p>

08\/08\/2024 16:36 (sandra)<\/b>MR to quote on works to leak areas <\/p>

09\/08\/2024 11:22 (sandra)<\/b>ITC's scheduled for 14th August <\/p>

20\/08\/2024 15:02 (jane)<\/b>Boiler and radiator checks completed batteries changed to thermostat<\/p>

22\/08\/2024 10:36 (sandra)<\/b>Lilian doesnt want ITCS started until w\/c 2nd <\/p>

28\/08\/2024 11:13 (sandra)<\/b>tenant moving in on 3rd September <\/p>

29\/08\/2024 13:25 (alan)<\/b>ITC Order replace extractor fans for both bathrooms and new smoke detector for hallway<\/p>

30\/08\/2024 10:19 (alan)<\/b>Return to site replace faulty extractor fans and smoke alarms Awaiting 18 lamps due in Monday <\/p>

30\/08\/2024 14:12 (michaelk)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted. 2hrs labour 105<\/p>

30\/08\/2024 14:31 (jane)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted - Email Sent<\/b><\/p>

02\/09\/2024 13:47 (alan)<\/b>Return to site and replace blown lamps <\/p>

03\/09\/2024 09:34 (dean)<\/b>240.00<\/p>

06\/09\/2024 06:31 (michaelk)<\/b>Collected replacement kitchen mixer and attended site to replace. Completed pipework modifications and left in full working order. 3hrs labour plus parts, total 324.99 ex vat.<\/p>

06\/09\/2024 08:56 (michael)<\/b>(Ticket Closed)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61173","activity_ticket_id":"57189","ticket_reference":"HDT58274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The digi lock on the left-hand door in the photo is faulty, please send an engineer to fix as an urgent.","ticket_address_1":"Newport Sandringham","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Newport Sandringham","cs_id":"1271","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1271","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/24","activity_end":"2024-07-17 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70552","activity_notes":"The digi lock on the left-hand door in the photo is faulty, please send an engineer to fix as an urgent.","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 09:16 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 11:52 (travis)<\/b>Attended and removed faulty lock, replaced inner latch spring and refitted\/tested.All working as it should.<\/p>

17\/07\/2024 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61174","activity_ticket_id":"57190","ticket_reference":"HDT58275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak through a window in the common parts","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/24","activity_end":"2024-07-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70553","activity_notes":"leak through a window in the common partskeys for access ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 09:29 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 09:30 (sandra)<\/b>keys for access <\/p>

17\/07\/2024 15:37 (travis)<\/b>Attended and found staining around stairwell windows on all floors, opened windows to assess cause but found no safe way of carrying out repairs (thought to be a faulty rainwater hopper),A surveyor may now be needed to work out a solution.<\/p>

17\/07\/2024 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61175","activity_ticket_id":"57191","ticket_reference":"HDT58276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking in the bathroom and faulty boiler","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/24","activity_end":"2024-07-22 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70554","activity_notes":"Leaking in the bathroom and faulty boiler","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 10:20 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 10:32 (sandra)<\/b>Travis to check if the leak patch is an old leak and to remove flaky paint9am Thursday <\/p>

17\/07\/2024 10:45 (sandra)<\/b>part for boiler to be fitted on 18th <\/p>

18\/07\/2024 06:46 (michaelk)<\/b>Attended site to investigate reported boiler fault. Traced the problem to the pcb which will be collected and replaced tomorrow. 1hr labour 55<\/p>

18\/07\/2024 09:24 (travis)<\/b>Attended to inspect damp on bathroom ceiling\/wall area,Damp meter reading of below 14% which is acceptable for decorations.Previous decorations were either carried out prior to complete drying of the area or it's a reoccurring roof leak which would need to be addressed.<\/p>

18\/07\/2024 10:16 (sandra)<\/b>part arriving Friday 19th<\/p>

23\/07\/2024 09:49 (michaelk)<\/b>Attended site to replace the main pcb to the boiler. Completed work and left in full working order. 2hrs labour plus parts, total 372.13 ex vat.<\/p>

23\/07\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61176","activity_ticket_id":"57191","ticket_reference":"HDT58276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking in the bathroom and faulty boiler","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/24","activity_end":"2024-07-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70555","activity_notes":"Leaking in the bathroom can you check if the leak patch is old and remove any flaky paint Thursday 9am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 10:20 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 10:32 (sandra)<\/b>Travis to check if the leak patch is an old leak and to remove flaky paint9am Thursday <\/p>

17\/07\/2024 10:45 (sandra)<\/b>part for boiler to be fitted on 18th <\/p>

18\/07\/2024 06:46 (michaelk)<\/b>Attended site to investigate reported boiler fault. Traced the problem to the pcb which will be collected and replaced tomorrow. 1hr labour 55<\/p>

18\/07\/2024 09:24 (travis)<\/b>Attended to inspect damp on bathroom ceiling\/wall area,Damp meter reading of below 14% which is acceptable for decorations.Previous decorations were either carried out prior to complete drying of the area or it's a reoccurring roof leak which would need to be addressed.<\/p>

18\/07\/2024 10:16 (sandra)<\/b>part arriving Friday 19th<\/p>

23\/07\/2024 09:49 (michaelk)<\/b>Attended site to replace the main pcb to the boiler. Completed work and left in full working order. 2hrs labour plus parts, total 372.13 ex vat.<\/p>

23\/07\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61177","activity_ticket_id":"57096","ticket_reference":"HDT58181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/08\/24","activity_end":"2024-08-07 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70556","activity_notes":"list of works; There are defunct light switches in the bedroom.","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2024 12:58 (System)<\/b>Ticket Created<\/p>

05\/07\/2024 07:09 (michaelk)<\/b>Completed quoted boiler installation. 2,151.92 ex vat.<\/p>

05\/07\/2024 09:35 (sandra)<\/b>waiting on access <\/p>

05\/07\/2024 09:43 (sandra)<\/b>waiting on tenant to confirm 9 am Monday 8th<\/p>

05\/07\/2024 13:18 (sandra)<\/b>temporarily put on hold by Edyta<\/p>

08\/07\/2024 10:09 (sandra)<\/b>(Placed On Hold) I need to put this on hold now.<\/p>

12\/07\/2024 11:08 (sandra)<\/b>(Removed from on-hold)<\/p>

12\/07\/2024 11:09 (sandra)<\/b>tenant home for access <\/p>

15\/07\/2024 10:11 (michaelk)<\/b>Attended site to investigate toilet issue. Found the extension part of the syphon damaged. Collected a replacement and returned to site to complete the repair. 2hrs labour plus parts, total 194.70 ex vat.<\/p>

15\/07\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2024 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/07\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61178","activity_ticket_id":"57158","ticket_reference":"HDT58243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler showing F72 fault","ticket_address_1":"Flat 5","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"1461","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/24","activity_end":"2024-10-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70557","activity_notes":"Thermistors on order ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2024 14:29 (System)<\/b>Ticket Created<\/p>

12\/07\/2024 06:57 (michaelk)<\/b>Attended site to investigate heating boiler fault. The fault code is linked to the flow and return thermistors, although the boiler was running on both heating and hot water. I will order the thermistors, however I'm going to quote to replace the boiler which is approx 12yrs old due to slower than normal flow through the main and dhw heat exchangers. 2hrs labour 105<\/p>

12\/07\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2024 10:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/07\/2024 10:41 (jane)<\/b>Thermistors on order for boiler - requesting access for Friday afternoon 19th July <\/p>

18\/07\/2024 09:54 (sandra)<\/b>chased access <\/p>

18\/07\/2024 16:55 (sandra)<\/b>no contact from tenant. Rescheduled for Tuesday 23rd <\/p>

18\/07\/2024 16:56 (sandra)<\/b>waiting on confirmation <\/p>

19\/07\/2024 09:24 (sandra)<\/b>Renata is contacting the tenant <\/p>

22\/07\/2024 11:12 (sandra)<\/b>chased confirmation of access <\/p>

31\/07\/2024 11:04 (sandra)<\/b>emailed for another appointment and advise on whether she wants it to go ahead. <\/p>

08\/08\/2024 10:15 (sandra)<\/b>(Placed On Hold) no reply from tenant <\/p>

25\/09\/2024 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61179","activity_ticket_id":"57175","ticket_reference":"HDT58260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace extractor and apply new silicon around the shower tray ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/07\/24","activity_end":"2024-07-19 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70558","activity_notes":" apply new silicon around the shower tray new panel at the side needs replacing can you also take a picture of the bathroom extractor and a size so i can order a replacement ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2024 10:54 (System)<\/b>Ticket Created<\/p>

16\/07\/2024 10:26 (sandra)<\/b>given details to Roy<\/p>

17\/07\/2024 10:27 (sandra)<\/b>access requested <\/p>

17\/07\/2024 11:05 (sandra)<\/b>Friday 19th <\/p>

19\/07\/2024 11:47 (travis)<\/b>Replacement of mastic around shower tray, replacement plastic angled lipping,Cleaned away all mould within enclosure.<\/p>

01\/08\/2024 10:28 (alan)<\/b>Replace extractor fan in bathroom <\/p>

01\/08\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61180","activity_ticket_id":"57192","ticket_reference":"HDT58277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16368 - Replacement blinds ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/24","activity_end":"2024-08-02 12:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70559","activity_notes":"Replacement blinds enter with keys Friday 2nd ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 11:44 (jane)<\/b>Blinds on order expected dispatch date 31\/07\/2024<\/p>

29\/07\/2024 09:17 (sandra)<\/b>emailed for confirmation for friday 2nd<\/p>

29\/07\/2024 11:41 (sandra)<\/b>booked with keys for Friday 2nd <\/p>

02\/08\/2024 13:41 (jane)<\/b>Engineer gave wrong measurement for the hallway blind, this has been re-ordered, anticipated dispatch date 13\/08\/2024<\/p>

02\/08\/2024 14:27 (travis)<\/b>Replacement blinds <\/p>

02\/08\/2024 14:32 (jane)<\/b>Engineer gave wrong measurement for the hallway blind, this has been re-ordered, anticipated dispatch date 13\/08\/2024<\/p>

09\/08\/2024 12:04 (sandra)<\/b>Hallway replacement blind to be fitted Tuesday 13th<\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>Hallway blind fitted.<\/p>

13\/08\/2024 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61181","activity_ticket_id":"57028","ticket_reference":"HDT58113","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16286 - Redecoration and lino replacement ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"19\/07\/24","activity_end":"2024-07-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70560","activity_notes":"Redecoration and lino replacement ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2024 11:10 (jane)<\/b>Decoration works commencing on Thursday 11th July, to be completed by Friday 12th or Saturday 13th July <\/p>

17\/07\/2024 11:07 (jane)<\/b>Requested access for Friday 19th July to fit the lino <\/p>

17\/07\/2024 11:29 (jane)<\/b>Confirmed access for Friday 19th July to fit lino, access via management keys <\/p>

22\/07\/2024 10:55 (travis)<\/b>New kitchen flooring fitted.<\/p>

22\/07\/2024 11:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61182","activity_ticket_id":"57193","ticket_reference":"HDT58278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various actions required relating to Water Management - To advise client of a date so they can inform their tenants","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/24","activity_end":"2024-07-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70561","activity_notes":"Various actions required relating to Water Management Please see attached.We have a few actions to complete, they are marked in black. I also add my explanation in red.Actions mostly are related to the toilets that located at the back of the building. APlease see attached.We have a few actions to complete, they are marked in black. I also add my explanation in red.Actions mostly are related to the toilets that located at the back of the building. Access through the fire exit next to 79 SML keys available in security.The access is available at any time but if this will affect usage of the service, please let us know so we can notify tenant.The access is available at any time but if this will affect usage of the service, please let us know so we can notify tenant","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 13:22 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 09:50 (jane)<\/b>Requested access for Monday morning 22nd July 2024<\/p>

18\/07\/2024 10:01 (jane)<\/b>All confirmed for Monday Morning 22nd July, keys to be collected from security Actions mostly are related to the toilets that located at the back of the building. Access through the fire exit next to 79 SML <\/p>

23\/07\/2024 10:00 (michaelk)<\/b>Attended site to work through the water risk report completing any outstanding work. The 1st floor ladies water temperature was increased and the water temperature was checked and recorded at the outlets. The shower heads on the first and second floors were removed and descaled in a bleach solution, flushed out and re-fitted. Note; we attempted to trace out the mains pipework through the building, however the source was unknown. There are areas behind the toilets which are unaccessible which are fitted with isolation valves. The refurbishment company may have produced as fitted or schematic drawings that could help this task. 4hrs labour 205<\/p>

24\/07\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61183","activity_ticket_id":"57194","ticket_reference":"HDT58279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of H&S works:","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/24","activity_end":"2024-07-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70562","activity_notes":"List of H&S works:Staircase landing between ground floor and basement Ceiling light is out. I think light is behind the suspended ceiling Basement cupboard. There is light out in this room. You need fb2 keyBasement boiler room\/cleaning cupboard this is next to pret fire escape in the basement. You can get access through the door in the cleaning room. - Emergency light is notworking ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 14:17 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 18:26 (roy)<\/b>Changed 4 foot tube but still not workingMay need a new starter if not a fittingEmergency light. Needs newReplaced bulb in room in basement <\/p>

18\/07\/2024 14:10 (travis)<\/b>H&S Works,Repaired extinguisher bracket and refitted,filled holes from previous fittings,Tidied up all hanging cables back onto the electrical cable tray,Removed ill fitting overhead fire board and repacked in Insulation smoke barrier,Removed redundant steel pipe bracket from ceiling.<\/p>

18\/07\/2024 17:48 (roy)<\/b>Replaced 2 x four foot tubes and startersReplaced 1 B22 bulbReplaced 1 non maintained emergency fitting <\/p>

19\/07\/2024 09:45 (michael)<\/b>(Ticket Closed)<\/p>

26\/07\/2024 16:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2024 16:39 (sandra)<\/b>some works have not been completed. pictures sent separately <\/p>

29\/07\/2024 15:35 (travis)<\/b>Returned and found wires in question,found to be old BT wires,cut off and removed.Screwed overhead fire board back into position and fire sealed around all edges.<\/p>

29\/07\/2024 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61184","activity_ticket_id":"57194","ticket_reference":"HDT58279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of H&S works:","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/24","activity_end":"2024-07-18 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70563","activity_notes":"List of H&S works:Basement next to the lift. To repair the fire extinguisher holderBasement, ceiling - The part of the wall is loose and need repairing I think it Is just a plaster board or something similar.Basement boiler room\/cleaning cupboard -There is metal something that is lose and needs to be removed.Basement boiler room\/cleaning cupboard - There are cables that need to be tidied up or removed if not needed. Pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 14:17 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 18:26 (roy)<\/b>Changed 4 foot tube but still not workingMay need a new starter if not a fittingEmergency light. Needs newReplaced bulb in room in basement <\/p>

18\/07\/2024 14:10 (travis)<\/b>H&S Works,Repaired extinguisher bracket and refitted,filled holes from previous fittings,Tidied up all hanging cables back onto the electrical cable tray,Removed ill fitting overhead fire board and repacked in Insulation smoke barrier,Removed redundant steel pipe bracket from ceiling.<\/p>

18\/07\/2024 17:48 (roy)<\/b>Replaced 2 x four foot tubes and startersReplaced 1 B22 bulbReplaced 1 non maintained emergency fitting <\/p>

19\/07\/2024 09:45 (michael)<\/b>(Ticket Closed)<\/p>

26\/07\/2024 16:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2024 16:39 (sandra)<\/b>some works have not been completed. pictures sent separately <\/p>

29\/07\/2024 15:35 (travis)<\/b>Returned and found wires in question,found to be old BT wires,cut off and removed.Screwed overhead fire board back into position and fire sealed around all edges.<\/p>

29\/07\/2024 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61185","activity_ticket_id":"57195","ticket_reference":"HDT58280","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replacement carpet tiles to 8th and 3rd floor ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"30\/09\/24","activity_end":"2024-09-30 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70564","activity_notes":"Replacement carpet tiles to 8th and 3rd floor ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2024 15:23 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 14:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61186","activity_ticket_id":"57167","ticket_reference":"HDT58252","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 17th July and Thursday 18th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"18\/07\/24","activity_end":"2024-07-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70565","activity_notes":"For Handyman Services for Wednesday 17th July and Thursday 18th July","activity_timesheet":"2","ticket_notes_combined":"

12\/07\/2024 14:37 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 07:18 (mark)<\/b>As emails <\/p>

19\/07\/2024 08:02 (mark)<\/b>As emails <\/p>

19\/07\/2024 09:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61187","activity_ticket_id":"57196","ticket_reference":"HDT58281","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16371 - Floor repair to entrance ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Wellington Court ","cs_id":"3007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3007","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"22\/07\/24","activity_end":"2024-07-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70566","activity_notes":"Floor repair to entrance ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 12:48 (mark)<\/b>Removed and replaced rotten plywood under entrance mat <\/p>

22\/07\/2024 12:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61188","activity_ticket_id":"57197","ticket_reference":"HDT58282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/24","activity_end":"2024-07-18 08:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70567","activity_notes":"Emergency call out - no hot water ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 09:24 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 10:36 (roy)<\/b>No hot water for two days.Repressured boiler and reset which took a while to fire upAll ok<\/p>

18\/07\/2024 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61189","activity_ticket_id":"57191","ticket_reference":"HDT58276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking in the bathroom and faulty boiler","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"25\/07\/24","activity_end":"2024-07-25 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70568","activity_notes":"Leaking in the bathroom is dry and needs to be painted (ceiling)","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2024 10:20 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 10:32 (sandra)<\/b>Travis to check if the leak patch is an old leak and to remove flaky paint9am Thursday <\/p>

17\/07\/2024 10:45 (sandra)<\/b>part for boiler to be fitted on 18th <\/p>

18\/07\/2024 06:46 (michaelk)<\/b>Attended site to investigate reported boiler fault. Traced the problem to the pcb which will be collected and replaced tomorrow. 1hr labour 55<\/p>

18\/07\/2024 09:24 (travis)<\/b>Attended to inspect damp on bathroom ceiling\/wall area,Damp meter reading of below 14% which is acceptable for decorations.Previous decorations were either carried out prior to complete drying of the area or it's a reoccurring roof leak which would need to be addressed.<\/p>

18\/07\/2024 10:16 (sandra)<\/b>part arriving Friday 19th<\/p>

23\/07\/2024 09:49 (michaelk)<\/b>Attended site to replace the main pcb to the boiler. Completed work and left in full working order. 2hrs labour plus parts, total 372.13 ex vat.<\/p>

23\/07\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61190","activity_ticket_id":"57199","ticket_reference":"HDT58284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16370 - Replacement LED fittings ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/24","activity_end":"2024-08-14 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70569","activity_notes":"Replacement LED fittings ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 10:35 (sandra)<\/b>sent Alan an email <\/p>

09\/08\/2024 10:51 (sandra)<\/b>booked for 14th<\/p>

14\/08\/2024 14:01 (alan)<\/b>Quoted works <\/p>

14\/08\/2024 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61191","activity_ticket_id":"57200","ticket_reference":"HDT58285","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"neon light has one letter out ","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70570","activity_notes":"neon light has one letter out ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 10:55 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 12:47 (sandra)<\/b>Friday after 9.30<\/p>

24\/07\/2024 11:37 (roy)<\/b>Removed sign and found loose connectionAll ok<\/p>

24\/07\/2024 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61192","activity_ticket_id":"57201","ticket_reference":"HDT58286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"put a padlock at the hatch leading to the roof in 29 Wardour Street? Keys can be left with our security team.","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/24","activity_end":"2024-07-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70571","activity_notes":"put a padlock at the hatch leading to the roof in 29 Wardour Street? Keys can be left with our security team.","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 12:29 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 14:39 (travis)<\/b>Supplied and fitted pad lock to roof access hatch,Keys put onto management set at security.<\/p>

18\/07\/2024 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61193","activity_ticket_id":"56960","ticket_reference":"HDT58045","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate and fix down leaking down pipe in common area.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/24","activity_end":"2024-07-18 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70572","activity_notes":"To investigate and fix down leaking down pipe in common area.to foot ladder ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2024 09:24 (System)<\/b>Ticket Created<\/p>

24\/06\/2024 10:15 (michaelk)<\/b>Attended site to investigate leaking downpipe. The branch was cleaned off and a potential crack was identified, however access into flat 2 was possible. The drainage connections will need to be inspected inside flat 2 for us to provide a quote to replace the branch. 2hrs labour 105<\/p>

25\/06\/2024 10:29 (jane)<\/b>Requested access for Wednesday afternoon 26th June to take a look inside Flat 2 regarding the cracked downpipe <\/p>

25\/06\/2024 13:16 (jane)<\/b>Keys for access into Flat 4, empty property for Wednesday afternoon 26th June to take a look inside Flat 2 regarding the cracked downpipe<\/p>

28\/06\/2024 10:27 (sandra)<\/b>MK has looked at this and needs to speak to Randall <\/p>

12\/07\/2024 16:12 (sandra)<\/b>spoken to MK for update on this job <\/p>

17\/07\/2024 10:25 (sandra)<\/b>booked for 17th<\/p>

18\/07\/2024 12:44 (roy)<\/b>Assist Michael with leaking pipe<\/p>

18\/07\/2024 20:47 (michaelk)<\/b>Collected exterior sealant from suppliers and attended site to carry out s3aling works. Cleaned branch and installed black sealant which isn't visible from the ground. 2hrs labour plus parts, total 120.18 ex vat.<\/p>

19\/07\/2024 09:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61194","activity_ticket_id":"57108","ticket_reference":"HDT58193","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"(old brewer yard ) to investigate leak into the ladies shower cubical. ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/09\/24","activity_end":"2024-09-09 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70573","activity_notes":"water damage to ladies shower cubicle - old brewers yard.repair ceiling and repaint.","activity_timesheet":"2","ticket_notes_combined":"

05\/07\/2024 09:18 (System)<\/b>Ticket Created<\/p>

08\/07\/2024 07:20 (roy)<\/b>No space above ceiling. Can see drip from pipe but unable to get to it.Can not see if coming from above and may need to cut ceiling out.Randall to inspect on Monday and give permission <\/p>

10\/07\/2024 12:04 (sandra)<\/b>emailed Randall on how to proceed <\/p>

12\/07\/2024 10:04 (roy)<\/b>Leaking copper pipe in ceiling void.Temp repair but Michael needs to attendPossible drain down as it is either flow or return pipe.<\/p>

17\/07\/2024 12:44 (sandra)<\/b>returning 17th<\/p>

18\/07\/2024 06:44 (michaelk)<\/b>Attended site to repair leaking section of pipework in the ladies shower block. Drained down the hot water system and cut out the leaking section and replaced it with new. Reinstated the system and checked for leaks, leaving in full working order. 4hrs labour plus parts, total 253.70 ex vat.<\/p>

18\/07\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>

18\/07\/2024 12:36 (roy)<\/b>Assist Michael drain down and cut section of pipe<\/p>

18\/07\/2024 12:37 (roy)<\/b>Lag pipe in ceilingCeiling needs replacing and painting<\/p>

18\/07\/2024 12:56 (sandra)<\/b>(Ticket Re-Opened)<\/p>

10\/09\/2024 10:10 (dean)<\/b>Done <\/p>

10\/09\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61195","activity_ticket_id":"57028","ticket_reference":"HDT58113","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16286 - Redecoration and lino replacement ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/24","activity_end":"2024-07-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70574","activity_notes":"Redecoration and lino replacement ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2024 11:10 (jane)<\/b>Decoration works commencing on Thursday 11th July, to be completed by Friday 12th or Saturday 13th July <\/p>

17\/07\/2024 11:07 (jane)<\/b>Requested access for Friday 19th July to fit the lino <\/p>

17\/07\/2024 11:29 (jane)<\/b>Confirmed access for Friday 19th July to fit lino, access via management keys <\/p>

22\/07\/2024 10:55 (travis)<\/b>New kitchen flooring fitted.<\/p>

22\/07\/2024 11:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61196","activity_ticket_id":"56434","ticket_reference":"HDT57519","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"2967","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2967","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/24","activity_end":"2024-07-31 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70575","activity_notes":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frederick's Place EC2V 8EY","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2024 14:48 (System)<\/b>Ticket Created<\/p>

21\/05\/2024 16:46 (jane)<\/b>Email sent to client : We would like to commence with the roof drainage services to the 22 x properties, if possible, this Thursday and Friday (23rd and 24th May) and the following Tuesday 28th May, awaiting a reply <\/p>

22\/05\/2024 10:13 (jane)<\/b>Engineer reporting to Randall tomorrow morning (Thursday), we have programmed in the works for Thursday 23rd and Friday 24th May and Tuesday 28th May)<\/p>

23\/05\/2024 16:29 (iain)<\/b>Roofs.<\/p>

24\/05\/2024 16:38 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:49 (iain)<\/b>Roofs.<\/p>

29\/05\/2024 16:50 (iain)<\/b>Roofs.<\/p>

31\/05\/2024 16:17 (iain)<\/b>Roofs.<\/p>

07\/06\/2024 10:41 (jane)<\/b>Engineer continuing roof clearances on Monday 10th June as agreed with Randall<\/p>

10\/07\/2024 09:34 (sandra)<\/b>completed 5 Langley st.3-7 Neal st.9-15 Neal st.17-19 Neal st.37 Drury lane.39 Drury lane.40 Drury lane.83- 84 Drury lane is currently scaffolded so can not be accessed.<\/p>

10\/07\/2024 15:50 (travis)<\/b>Various roof clearances.<\/p>

11\/07\/2024 08:58 (roy)<\/b>Various properties.Just a few more to go<\/p>

11\/07\/2024 13:28 (travis)<\/b>Roof \/ gully clearance and weeding.<\/p>

11\/07\/2024 16:20 (roy)<\/b>Complete covent grd roof but Barnards Inn and other city one to visit<\/p>

02\/08\/2024 06:05 (roy)<\/b>Frederick Place, Becket Hse<\/p>

12\/09\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61197","activity_ticket_id":"57202","ticket_reference":"HDT58287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove electrical heaters in corridor and Install 3No: Thumb Turn locks.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/24","activity_end":"2024-07-18 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70576","activity_notes":"remove electrical heaters in corridor with keys today ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 14:03 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 16:20 (roy)<\/b>All heaters in corridor have been removed<\/p>

18\/07\/2024 16:41 (sandra)<\/b>(Ticket Closed)<\/p>

19\/07\/2024 09:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/07\/2024 11:34 (roy)<\/b>Removed heater from wall and disconnected cables<\/p>

22\/07\/2024 16:46 (travis)<\/b>Fitting X3 mortice dead locks,with thumb turn barrels and euro escutcheons.Will return tomorrow and fit frame keeps <\/p>

23\/07\/2024 07:54 (travis)<\/b>Lock keeps cut into frames X3,<\/p>

23\/07\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61198","activity_ticket_id":"57174","ticket_reference":"HDT58259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16362 - replacement fridge\/freezer ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/24","activity_end":"2024-07-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70577","activity_notes":"replacement fridge\/freezer to help Travis with new fridge\/freezerTuesday ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2024 12:38 (sandra)<\/b>Tuesday 23rd<\/p>

16\/07\/2024 15:33 (sandra)<\/b>access requested Tuesday 24rd <\/p>

17\/07\/2024 11:33 (sandra)<\/b>access with tenant <\/p>

23\/07\/2024 14:23 (travis)<\/b>Fridge freezer replaced.<\/p>

23\/07\/2024 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61199","activity_ticket_id":"57203","ticket_reference":"HDT58288","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"handles to fire doors have come loose ","ticket_address_1":"Flat 3 ","ticket_address_2":"25 Luxborough Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 3 ","cs_id":"3009","cs_address_2":"25 Luxborough Street ","cs_town":"London ","cs_postcode":"WC1","ticket_client_site":"3009","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/24","activity_end":"2024-07-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70578","activity_notes":"handles to fire doors have come loose keys in office ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 15:05 (System)<\/b>Ticket Created<\/p>

20\/07\/2024 11:33 (roy)<\/b>Refixed handles<\/p>

22\/07\/2024 10:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61200","activity_ticket_id":"57204","ticket_reference":"HDT58289","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the toilet roll dispenser in our female toilets is broken","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/24","activity_end":"2024-08-28 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70579","activity_notes":"the toilet roll dispenser in our female toilets is broken","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 16:00 (System)<\/b>Ticket Created<\/p>

23\/07\/2024 12:24 (travis)<\/b>Attended and removed broken toilet roll dispenser,new one on order.<\/p>

23\/07\/2024 13:16 (jane)<\/b>Toiler roll dispenser on order - 3\/5 day lead-time <\/p>

02\/08\/2024 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61201","activity_ticket_id":"57205","ticket_reference":"HDT58290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"we have a fly zapper that\u00e2\u20ac\u2122s bulbs are completely dead.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/24","activity_end":"2024-07-19 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70580","activity_notes":"we have a fly zapper thats bulbs are completely dead.if you need to take details to replace. do so and i will pass to Alan on his return ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 16:03 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 17:15 (roy)<\/b>Removed 2 x tubes in fly zapper<\/p>

19\/07\/2024 09:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61202","activity_ticket_id":"57206","ticket_reference":"HDT58291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"we have a door leaf which is completely broken needs to be reattached in Stairwell 3.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/07\/24","activity_end":"2024-07-23 12:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70581","activity_notes":"we have a door leaf which is completely broken needs to be reattached in Stairwell 3.","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 16:13 (System)<\/b>Ticket Created<\/p>

23\/07\/2024 12:21 (travis)<\/b>Attended and removed fire door push bar mechanism,Straightened out lock bars after being bent out of alignment from a forced entry.refitted and lubricated all moving parts and tested,All now working as it should.<\/p>

23\/07\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61203","activity_ticket_id":"57207","ticket_reference":"HDT58292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the lights in the communal areas ","ticket_address_1":"39 King Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70582","activity_notes":"check the lights in the communal areas pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 16:30 (System)<\/b>Ticket Created<\/p>

19\/07\/2024 09:25 (sandra)<\/b>bulbs ordered for hanging and wall lights <\/p>

22\/07\/2024 13:36 (roy)<\/b>Replaced 4 x G9 capsulesReplaced 4 x G4 capsules Unable to reach the ones at lower level as doesn't appear to be a bulb but many out. Has LED light on so not power issue<\/p>

06\/08\/2024 09:14 (alan)<\/b>Look at faulty staircase step lights Order replacement driver units <\/p>

14\/08\/2024 14:00 (alan)<\/b>Parts on back order with Manufacturer, due in 29\/8\/24<\/p>

02\/09\/2024 13:52 (sandra)<\/b>still waiting on parts to be delivered <\/p>

20\/09\/2024 16:16 (alan)<\/b>After replacing the power supply units for the step lights it was found out that the LED fittings have burnt out Quote to follow for replacement fittings <\/p>

20\/09\/2024 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61204","activity_ticket_id":"57208","ticket_reference":"HDT58293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16366 - Water damage redecoration works ","ticket_address_1":"2 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"2 Russel Street ","cs_id":"3003","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3003","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"28\/08\/24","activity_end":"2024-08-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70583","activity_notes":"Water damage redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:24 (sandra)<\/b>requested Monday and Tuesday 5th and 6th Tenant wants at least a weeks notice <\/p>

06\/08\/2024 11:03 (sandra)<\/b>rescheduled 12th\/13th <\/p>

20\/08\/2024 10:10 (jane)<\/b>Requested access for Wednesday and Thursday morning (28th and 29th Aug)<\/p>

29\/08\/2024 08:19 (dean)<\/b>360.00<\/p>

29\/08\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61205","activity_ticket_id":"57202","ticket_reference":"HDT58287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove electrical heaters in corridor and Install 3No: Thumb Turn locks.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/07\/24","activity_end":"2024-07-19 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70584","activity_notes":"disconnect heater from wall in hallway ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 14:03 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 16:20 (roy)<\/b>All heaters in corridor have been removed<\/p>

18\/07\/2024 16:41 (sandra)<\/b>(Ticket Closed)<\/p>

19\/07\/2024 09:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/07\/2024 11:34 (roy)<\/b>Removed heater from wall and disconnected cables<\/p>

22\/07\/2024 16:46 (travis)<\/b>Fitting X3 mortice dead locks,with thumb turn barrels and euro escutcheons.Will return tomorrow and fit frame keeps <\/p>

23\/07\/2024 07:54 (travis)<\/b>Lock keeps cut into frames X3,<\/p>

23\/07\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61206","activity_ticket_id":"57028","ticket_reference":"HDT58113","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16286 - Redecoration and lino replacement ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"22\/07\/24","activity_end":"2024-07-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70585","activity_notes":"Redecoration and lino replacement ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2024 11:10 (jane)<\/b>Decoration works commencing on Thursday 11th July, to be completed by Friday 12th or Saturday 13th July <\/p>

17\/07\/2024 11:07 (jane)<\/b>Requested access for Friday 19th July to fit the lino <\/p>

17\/07\/2024 11:29 (jane)<\/b>Confirmed access for Friday 19th July to fit lino, access via management keys <\/p>

22\/07\/2024 10:55 (travis)<\/b>New kitchen flooring fitted.<\/p>

22\/07\/2024 11:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61207","activity_ticket_id":"57202","ticket_reference":"HDT58287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove electrical heaters in corridor and Install 3No: Thumb Turn locks.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/24","activity_end":"2024-07-22 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70586","activity_notes":"Install 3No: Thumb Turn locks:","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 14:03 (System)<\/b>Ticket Created<\/p>

18\/07\/2024 16:20 (roy)<\/b>All heaters in corridor have been removed<\/p>

18\/07\/2024 16:41 (sandra)<\/b>(Ticket Closed)<\/p>

19\/07\/2024 09:57 (sandra)<\/b>(Ticket Re-Opened)<\/p>

19\/07\/2024 11:34 (roy)<\/b>Removed heater from wall and disconnected cables<\/p>

22\/07\/2024 16:46 (travis)<\/b>Fitting X3 mortice dead locks,with thumb turn barrels and euro escutcheons.Will return tomorrow and fit frame keeps <\/p>

23\/07\/2024 07:54 (travis)<\/b>Lock keeps cut into frames X3,<\/p>

23\/07\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61208","activity_ticket_id":"57210","ticket_reference":"HDT58295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/08\/24","activity_end":"2024-08-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70587","activity_notes":"Inter-tenancy checks including -to remove hooks on the wall-to remove round shades and replace a new-to measure 3x windows for new double roller blinds-to remove wooden holder-ladder & folded table for Lilian (pls ask if Travis can drop it off to my house on the way home)investigate leak","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2024 10:47 (System)<\/b>Ticket Created<\/p>

19\/07\/2024 10:48 (sandra)<\/b>This Flat is vacant therefore please collect keys for access at any time.New tenant is due in mid-Aug.<\/p>

25\/07\/2024 15:56 (sandra)<\/b>tenant moves in on 24th August <\/p>

07\/08\/2024 15:20 (travis)<\/b>ITC works and unblocked roof gully.<\/p>

08\/08\/2024 09:30 (sandra)<\/b>need to measure for blinds <\/p>

08\/08\/2024 16:35 (sandra)<\/b>new tenant moves in on 25th<\/p>

13\/08\/2024 14:15 (jane)<\/b>3 x roller blinds ordered - anticipated dispatch date - 20th August 2024<\/p>

13\/08\/2024 14:50 (michaelk)<\/b>Attended site to complete the heating and hot water systems, inspection. Ran all three heat store units, finding that the unit adjacent to the laundry doesn't heat sufficiently, which requires replacing. The hot water cylinder was then tested, with both immersion heaters passing. The load current was checked on both at 11.9 amps. 2hrs labour 105<\/p>

13\/08\/2024 15:20 (travis)<\/b>List of works,Blind details ect.<\/p>

15\/08\/2024 07:59 (alan)<\/b>1. Remove wall lights and trucking on wall 2. Refix lights under kitchen cupboards 3. Supply and install new lamp shade for light in main room <\/p>

21\/08\/2024 15:11 (travis)<\/b>Mastic , grouting, kitchen plinth works,Leak damage in living room,Eventually sourced to tank in loft with faulty ball valve , replaced by plumber,in assistance.<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2024 12:12 (sandra)<\/b>blinds requested for 8am 27th <\/p>

23\/08\/2024 10:56 (alan)<\/b>ITC works <\/p>

27\/08\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2024 14:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61209","activity_ticket_id":"57209","ticket_reference":"HDT58294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16372 - Bathroom repairs ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"05\/08\/24","activity_end":"2024-08-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70588","activity_notes":"Access via management keys from 8am on Monday 5th August - Bathroom repairs ","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2024 14:50 (jane)<\/b>Access via management keys from 8am on Thursday 1st August - Bathroom repairs <\/p>

01\/08\/2024 15:34 (jane)<\/b>Returning on Monday morning 4th August - Keys for access <\/p>

06\/08\/2024 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61210","activity_ticket_id":"57211","ticket_reference":"HDT58296","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all stair nosing and secure any loose ones ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/24","activity_end":"2024-07-22 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70589","activity_notes":"check all stair nosing and secure any loose ones ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 09:13 (System)<\/b>Ticket Created<\/p>

22\/07\/2024 16:10 (roy)<\/b>Have replied rubber treads but need to check to see if stuck tomorrow <\/p>

22\/07\/2024 17:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61211","activity_ticket_id":"57212","ticket_reference":"HDT58297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"1st Floor","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/24","activity_end":"2024-07-22 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70590","activity_notes":"Boiler not working at all for 24 hours now - tried boost button, that isnt working either. Keeps tripping the fuse box. With keys","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 09:18 (System)<\/b>Ticket Created<\/p>

22\/07\/2024 09:19 (sandra)<\/b>with keys <\/p>

23\/07\/2024 09:52 (michaelk)<\/b>Attended site to investigate hot water issue reported. Found the timeswitches to both elements with similar setting times which overloads the circuit. I have disconnected the upper element and increased the lower element switching times. Both elements have been checked and are ok, a replacement economy 7 controller is required. 2hrs labour 105<\/p>

23\/07\/2024 10:06 (jane)<\/b>Economy 7 controller on order<\/p>

23\/07\/2024 10:07 (sandra)<\/b>economy 7 controller on order <\/p>

24\/07\/2024 14:11 (sandra)<\/b>requested access for 25th<\/p>

24\/07\/2024 14:24 (sandra)<\/b>with keys 25th<\/p>

29\/07\/2024 07:06 (michaelk)<\/b>Attended site to carry out quoted work to replace the existing element controls. The existing timeclocks have been removed and replaced with an economy 7 control unit. 3hrs labour plus parts, total 245.40 ex vat.<\/p>

29\/07\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61212","activity_ticket_id":"57213","ticket_reference":"HDT58298","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16376 - Replacement blinds to hallway and privacy film ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/24","activity_end":"2024-08-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70591","activity_notes":"Booked with tenant for access at 9am Thursday 8th Replacement blinds to hallway and privacy film To supply and install 8No purpose made Oracle Dove Grey Magic screen roller blinds to hallway windowsas directed and leave operating correctly.Also allow to supply and install new privacy film to 2No slanted shape hallway windowsRemove all protection works and leave areas clean and tidy on completion.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 13:30 (jane)<\/b>Privacy film and 8No roller blinds on order - anticipated dispatch date 31st July <\/p>

06\/08\/2024 14:47 (sandra)<\/b>requested access for Thursday 8th 1 full day <\/p>

07\/08\/2024 11:12 (sandra)<\/b>Thursday 8th at 9am with tenant <\/p>

08\/08\/2024 14:43 (travis)<\/b>Fitted new blinds to all hallway windows.<\/p>

08\/08\/2024 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61213","activity_ticket_id":"57214","ticket_reference":"HDT58299","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To order 3 tubs of the blue liquid. To be taken to the basement mercer walk bin store when they come in.","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AB","cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/24","activity_end":"2024-07-29 08:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70592","activity_notes":"To order 3 tubs of the blue liquid. To be taken to the basement mercer walk bin store when they come in.MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 10:17 (System)<\/b>Ticket Created<\/p>

22\/07\/2024 11:53 (sandra)<\/b>ordered <\/p>

22\/07\/2024 11:53 (sandra)<\/b>3 working days delivery <\/p>

24\/07\/2024 15:51 (sandra)<\/b>MONDAY 29TH<\/p>

29\/07\/2024 06:30 (travis)<\/b>Delivered X3 containers of blue liquid.<\/p>

29\/07\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61214","activity_ticket_id":"57215","ticket_reference":"HDT58300","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To fix the bolt for the passenger gate ","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/24","activity_end":"2024-08-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70593","activity_notes":"To fix the bolt for the passenger gate Can this go to Reddan on a 5 day.Friday 2nd ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 10:32 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 11:33 (sandra)<\/b>Friday 2nd <\/p>

01\/08\/2024 18:26 (roy)<\/b>Drill holes and refixed bolt to gate<\/p>

02\/08\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61216","activity_ticket_id":"57216","ticket_reference":"HDT58301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16375 - window restrictors ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/24","activity_end":"2024-08-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70595","activity_notes":"window restrictors ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 15:49 (sandra)<\/b>12 window restrictors ordered 1 - 2 days delivery5 sash window restrictors can be bought from Leylandbooked for Friday 2nd<\/p>

02\/08\/2024 15:08 (sandra)<\/b>Wednesday 7th<\/p>

09\/08\/2024 11:50 (sandra)<\/b>parts on order 2 - 3 works days <\/p>

09\/08\/2024 11:51 (sandra)<\/b>booked for 14th <\/p>

20\/08\/2024 10:38 (travis)<\/b>Window restrictors fitted to all windows over all floors.<\/p>

20\/08\/2024 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61217","activity_ticket_id":"57217","ticket_reference":"HDT58302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"42 Tavistock - vacant ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70596","activity_notes":"42 Tavistock - vacant investigate a light in this unit there are two not working ground floor and basement.","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 13:59 (System)<\/b>Ticket Created<\/p>

23\/07\/2024 10:13 (michaelk)<\/b>Attended site to investigate sensor tap which is faulty. Removed the battery pack and found the batteries required changing. Replaced 6v supply and tested the tap. The tap solenoid and sensor worked, however there was no water supply. After inspecting the complete installation, I'm sure that a water heater has been removed which fed the basin and that behind the tiles is a mixing valve which is faulty. I will forward a quote to replace and to leave in full working order. 3hrs labour 155<\/p>

23\/07\/2024 10:59 (jane)<\/b>Attended site to investigate sensor tap which is faulty. Removed the battery pack and found the batteries required changing. Replaced 6v supply and tested the tap. The tap solenoid and sensor worked, however there was no water supply. After inspecting the complete installation, we are sure that a water heater has been removed which fed the basin and that behind the tiles is a mixing valve which is faulty. We will forward a quote to replace and to leave in full working order - Email Sent<\/b><\/p>

24\/07\/2024 17:48 (roy)<\/b>Basement okPurchased 3 x bulbs at different times and none working.Took a good bulb out and stopped over so I know fitting good.Need to purchase another GU10 from another shop to see if that works<\/p>

30\/07\/2024 12:18 (alan)<\/b>Order 3 replacement light fittings <\/p>

14\/08\/2024 07:14 (alan)<\/b>Return to site and replace 2 faulty light fittings and repair wiring fault to light on ground floor <\/p>

14\/08\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61218","activity_ticket_id":"57217","ticket_reference":"HDT58302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"42 Tavistock - vacant ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/24","activity_end":"2024-07-23 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70597","activity_notes":"42 Tavistock - vacant Also ground floor toilet sink has tap on sensor which is not working","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 13:59 (System)<\/b>Ticket Created<\/p>

23\/07\/2024 10:13 (michaelk)<\/b>Attended site to investigate sensor tap which is faulty. Removed the battery pack and found the batteries required changing. Replaced 6v supply and tested the tap. The tap solenoid and sensor worked, however there was no water supply. After inspecting the complete installation, I'm sure that a water heater has been removed which fed the basin and that behind the tiles is a mixing valve which is faulty. I will forward a quote to replace and to leave in full working order. 3hrs labour 155<\/p>

23\/07\/2024 10:59 (jane)<\/b>Attended site to investigate sensor tap which is faulty. Removed the battery pack and found the batteries required changing. Replaced 6v supply and tested the tap. The tap solenoid and sensor worked, however there was no water supply. After inspecting the complete installation, we are sure that a water heater has been removed which fed the basin and that behind the tiles is a mixing valve which is faulty. We will forward a quote to replace and to leave in full working order - Email Sent<\/b><\/p>

24\/07\/2024 17:48 (roy)<\/b>Basement okPurchased 3 x bulbs at different times and none working.Took a good bulb out and stopped over so I know fitting good.Need to purchase another GU10 from another shop to see if that works<\/p>

30\/07\/2024 12:18 (alan)<\/b>Order 3 replacement light fittings <\/p>

14\/08\/2024 07:14 (alan)<\/b>Return to site and replace 2 faulty light fittings and repair wiring fault to light on ground floor <\/p>

14\/08\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61219","activity_ticket_id":"57218","ticket_reference":"HDT58303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water in one of the taps ","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-15 Tavistock Street ","cs_id":"2978","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2978","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/24","activity_end":"2024-07-22 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70598","activity_notes":"no water in one of the taps Could you please inspect a lack of water in the tap in the vacant unit. The rest of the taps in this unit are okThe toilet is located on the staircase landing between ground and first floor. ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 14:31 (System)<\/b>Ticket Created<\/p>

23\/07\/2024 10:18 (michaelk)<\/b>Attended site to investigate the hot water supply to the stairwell toilet between ground and first floors. Inspected the whole system from the basement upwards and can only conclude that the hot water supply has been disconnected to the stairwell toilet. All other toilets in the basement and ground floors are ok. I would recommend that the mirrors in the ground and first floor toilets be removed, so that we can inspect the pipework to either reconnect or look to re-run the hot supply. 2hrs labour 105<\/p>

23\/07\/2024 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61220","activity_ticket_id":"57212","ticket_reference":"HDT58297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"1st Floor","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/24","activity_end":"2024-07-26 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70599","activity_notes":"Economy 7 controller on order Friday mid day","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 09:18 (System)<\/b>Ticket Created<\/p>

22\/07\/2024 09:19 (sandra)<\/b>with keys <\/p>

23\/07\/2024 09:52 (michaelk)<\/b>Attended site to investigate hot water issue reported. Found the timeswitches to both elements with similar setting times which overloads the circuit. I have disconnected the upper element and increased the lower element switching times. Both elements have been checked and are ok, a replacement economy 7 controller is required. 2hrs labour 105<\/p>

23\/07\/2024 10:06 (jane)<\/b>Economy 7 controller on order<\/p>

23\/07\/2024 10:07 (sandra)<\/b>economy 7 controller on order <\/p>

24\/07\/2024 14:11 (sandra)<\/b>requested access for 25th<\/p>

24\/07\/2024 14:24 (sandra)<\/b>with keys 25th<\/p>

29\/07\/2024 07:06 (michaelk)<\/b>Attended site to carry out quoted work to replace the existing element controls. The existing timeclocks have been removed and replaced with an economy 7 control unit. 3hrs labour plus parts, total 245.40 ex vat.<\/p>

29\/07\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61221","activity_ticket_id":"57219","ticket_reference":"HDT58304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out + investigate electricity intake","ticket_address_1":"56 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"56 St Martins Lane ","cs_id":"3010","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3010","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70600","activity_notes":"lights out + investigate electricity intakeCould you please investigate lights at 56 St Martins Lane little storage. Light cover is hidden in the corner behind the chairs last picture shows it. Could we also investigate the electricity supply to this unit.I have problem with transferring utility bill as I was told that the meter is not register with national database. I suspect that his might be a submeter.The meter is located in the basement . Access through Fernando restaurant Alan usually takes meter reading from thereThis little door key number 89 B6","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2024 11:16 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 12:31 (roy)<\/b>Purchased 8 tubes and 10 startersNeed 5 more tubes and 6 starters<\/p>

24\/07\/2024 18:07 (roy)<\/b>Returned with 8 more tubes and startersAlan to visit regarding the trace of supply<\/p>

28\/07\/2024 19:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61222","activity_ticket_id":"57220","ticket_reference":"HDT58305","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"lock change","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 1NU","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/24","activity_end":"2024-07-31 19:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70601","activity_notes":"a lock change, the storage unit vault needs a lock change (NOT A FB LOCK) but we need a proper lock with 3 keys to be given to Marco please (what is the situation with this please)the gas meter room in the basement area also requires a new FB Lock as the current lock is broken?pictures separately ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2024 12:15 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 17:46 (roy)<\/b>FB lock has been ordered.None in stockShould be in on Friday<\/p>

25\/07\/2024 12:41 (sandra)<\/b>locks have been ordered and should be in on Friday - Email Sent<\/b><\/p>

30\/07\/2024 19:00 (roy)<\/b>Remove lock and cut in new deeper 5 lever lockThese double doosr needs new gate hinges and a lock of paintRemoved FB lock and fitted newThese doors need ease and adjustingPlease send in quote for these<\/p>

31\/07\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61223","activity_ticket_id":"57136","ticket_reference":"HDT58221","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16333 - TV Monitor installation.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/24","activity_end":"2024-08-01 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70602","activity_notes":"TV Monitor installation.Confirmed access for the morning of Thursday 1st August ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2024 13:27 (jane)<\/b>Requested access for Thursday 1st August <\/p>

23\/07\/2024 15:56 (jane)<\/b>Confirmed access for Thursday morning 1st August <\/p>

24\/07\/2024 11:21 (jane)<\/b>Confirmed access for 6:30am on Thursday morning 1st August<\/p>

01\/08\/2024 08:37 (travis)<\/b>Fitment of 2m flat screen TV and bracket.<\/p>

01\/08\/2024 10:28 (alan)<\/b>Install tv bracket and tv <\/p>

01\/08\/2024 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61224","activity_ticket_id":"57221","ticket_reference":"HDT58306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"25\/07\/24","activity_end":"2024-07-25 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70603","activity_notes":"intercom not working Door entry Intercom is not working. The fault is intermittent so it works sometimes and sometimes doesnt.The door doesnt open downstairs and the tenants are missing deliveries","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2024 14:30 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 14:36 (sandra)<\/b>PK attending Thursday 25th<\/p>

25\/07\/2024 12:29 (sandra)<\/b>asked for an update and he will get back to me shortly.<\/p>

25\/07\/2024 15:08 (jane)<\/b>Update : PK electrics to provide us with a price to repair the no speech on the system but said, we need to attend to adjust the door, as it is sticking on the frame thats why its not shutting when the intercom is released, engineer attending <\/p>

29\/07\/2024 09:31 (travis)<\/b>Attended and found the frame mounted lock keep to be bent out of shape probably due to forced entry attempts,Removed keep, straightened back into shape and refitted.Tested door operation and all working as it should.If problem should still be present, I would suggest the electronic intercom system to be checked.<\/p>

29\/07\/2024 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61225","activity_ticket_id":"57222","ticket_reference":"HDT58307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the digi lock on the left-hand door is faulty","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/24","activity_end":"2024-08-01 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70604","activity_notes":"the digi lock on the left-hand door is faultyThere still seems to be an issue with this door, can you send Reddan's The door is difficult to open from the inside and often does not close properly, making it easy to open from the outside.","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2024 16:51 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 16:21 (sandra)<\/b>next day delivery fire exit bar <\/p>

24\/07\/2024 16:22 (sandra)<\/b>We have ordered a new fire exit bar with a 1 - 3 day lead time - Email Sent<\/b><\/p>

24\/07\/2024 16:31 (travis)<\/b>Attended ,parts on order.Fire escape push bar mechanism.<\/p>

01\/08\/2024 14:00 (travis)<\/b>Replacement of push bar and fittings to internal side of fire exit doors.<\/p>

01\/08\/2024 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61226","activity_ticket_id":"56621","ticket_reference":"HDT57706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16227 - Tiling to bathroom floor:","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/07\/24","activity_end":"2024-07-25 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70605","activity_notes":"Tiling to bathroom floor:","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 11:35 (jane)<\/b>Tiles on order 4 - 6 week delivery lead-time <\/p>

14\/06\/2024 12:58 (jane)<\/b>Tiles being delivered on Wednesday 19th June between 9am and 5pm <\/p>

09\/07\/2024 11:34 (jane)<\/b>Tiles expected into stock later part of this week <\/p>

11\/07\/2024 11:28 (jane)<\/b>Tiles are expected in stock on Monday 15th July <\/p>

18\/07\/2024 13:53 (jane)<\/b>Requested access for Tuesday 23rd and Wednesday 24th July to carrying out the tiling works to the bathroom flooring <\/p>

24\/07\/2024 09:30 (michaelk)<\/b>Attended site to remove the toilet to allow the floor tiling to be completed. Removed the pan and sealed off the waste, floor fixings have be stored and the water has been isolated within the concealed cistern. 2hrs labour 105<\/p>

25\/07\/2024 13:40 (roy)<\/b>Mark refixed toilet.Tested all ok<\/p>

25\/07\/2024 21:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61227","activity_ticket_id":"57223","ticket_reference":"HDT58308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"painting the skirting\/woodwork and window restrictors ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/24","activity_end":"2024-07-29 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70606","activity_notes":" window restrictor to middle window bedroom to measure if double roller blinds can be installed to all windowsremove the kitchen blinds (no need to replace)clean all dirty socketshatch in the hallway needs fixing MONDAY 29TH ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 09:30 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 14:06 (sandra)<\/b>vacant - Monday 29th<\/p>

25\/07\/2024 12:30 (sandra)<\/b>window restrictor to middle window bedroom to measure if double roller blinds can be installed to all windows remove the kitchen blinds (no need to replace) clean all dirty sockets hatch in the hallway needs fixing MONDAY 29TH<\/p>

29\/07\/2024 11:35 (travis)<\/b>Removed kitchen blind and disposed off.Scratched old paint off all switches and sockets and final cleaned with a mild detergent.Measured up all windows which require a new blind, details sent to office separately.Locally sourced a wired window restrictor and fitted to middle window of bedroom .Refitted hallway inspection cover.<\/p>

30\/07\/2024 10:34 (dean)<\/b>320.00<\/p>

30\/07\/2024 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61228","activity_ticket_id":"57223","ticket_reference":"HDT58308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"painting the skirting\/woodwork and window restrictors ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/07\/24","activity_end":"2024-07-29 09:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70607","activity_notes":": painting the skirting\/woodwork and windowMonday 29th","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 09:30 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 14:06 (sandra)<\/b>vacant - Monday 29th<\/p>

25\/07\/2024 12:30 (sandra)<\/b>window restrictor to middle window bedroom to measure if double roller blinds can be installed to all windows remove the kitchen blinds (no need to replace) clean all dirty sockets hatch in the hallway needs fixing MONDAY 29TH<\/p>

29\/07\/2024 11:35 (travis)<\/b>Removed kitchen blind and disposed off.Scratched old paint off all switches and sockets and final cleaned with a mild detergent.Measured up all windows which require a new blind, details sent to office separately.Locally sourced a wired window restrictor and fitted to middle window of bedroom .Refitted hallway inspection cover.<\/p>

30\/07\/2024 10:34 (dean)<\/b>320.00<\/p>

30\/07\/2024 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61229","activity_ticket_id":"56833","ticket_reference":"HDT57918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/07\/24","activity_end":"2024-07-24 13:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70608","activity_notes":"To carry out inter-tenancy checks - For 1st July 22024boiler and rads checkleaking radiator in bedroom ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:29 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

03\/07\/2024 13:04 (travis)<\/b>Itc and list of works.<\/p>

04\/07\/2024 05:06 (michael)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 09:47 (sandra)<\/b>waiting on appointment from twentytwenty for sliding door and rotten windows <\/p>

05\/07\/2024 13:33 (sandra)<\/b>Brian to attend on Monday <\/p>

09\/07\/2024 12:53 (sandra)<\/b>making good needed to the wall where the sliding door has been fixed.<\/p>

12\/07\/2024 16:05 (sandra)<\/b>booked for monday 15th with keys <\/p>

15\/07\/2024 15:24 (travis)<\/b>Access panel fitted for future maintenance on sliding door,Decoration will be required.<\/p>

17\/07\/2024 12:27 (sandra)<\/b>booked 19th<\/p>

24\/07\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 09:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2024 08:56 (michaelk)<\/b>Attended site to investigate radiator leak. Tightened radaitor connections and inspected all other joints. Inspected the boiler and found that the boiler had high pressure. The internal expansion vessel was found flooded and the boiler front and side insulation damaged. I have forwarded costs to replace the damaged parts and alternatively the boiler. 2hrs labour 105<\/p>

25\/07\/2024 12:31 (roy)<\/b>Removed socket, blanked off socketMade safe cables<\/p>

25\/07\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61230","activity_ticket_id":"57224","ticket_reference":"HDT58309","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/24","activity_end":"2024-09-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70609","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 10:57 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 06:33 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61231","activity_ticket_id":"57225","ticket_reference":"HDT58310","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/24","activity_end":"2024-09-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70610","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 10:59 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 09:18 (sandra)<\/b>tenant home for access <\/p>

06\/09\/2024 06:33 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61232","activity_ticket_id":"57226","ticket_reference":"HDT58311","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 3","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 3","cs_id":"65","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"65","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/24","activity_end":"2024-08-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70611","activity_notes":"Gas compliance and plumbing checks vacant 9th","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:09 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 15:22 (sandra)<\/b>vacant 9th <\/p>

12\/08\/2024 07:42 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

13\/08\/2024 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61233","activity_ticket_id":"57227","ticket_reference":"HDT58312","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/24","activity_end":"2024-09-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70612","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:18 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 06:32 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61234","activity_ticket_id":"57208","ticket_reference":"HDT58293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16366 - Water damage redecoration works ","ticket_address_1":"2 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"2 Russel Street ","cs_id":"3003","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3003","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"15\/08\/24","activity_end":"2024-08-15 06:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70613","activity_notes":"Water damage redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

24\/07\/2024 11:24 (sandra)<\/b>requested Monday and Tuesday 5th and 6th Tenant wants at least a weeks notice <\/p>

06\/08\/2024 11:03 (sandra)<\/b>rescheduled 12th\/13th <\/p>

20\/08\/2024 10:10 (jane)<\/b>Requested access for Wednesday and Thursday morning (28th and 29th Aug)<\/p>

29\/08\/2024 08:19 (dean)<\/b>360.00<\/p>

29\/08\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61235","activity_ticket_id":"57228","ticket_reference":"HDT58313","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/24","activity_end":"2024-09-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70614","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:20 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 06:32 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61236","activity_ticket_id":"57228","ticket_reference":"HDT58313","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/24","activity_end":"2024-08-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70615","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":null,"ticket_notes_combined":"

24\/07\/2024 11:20 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 06:32 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61237","activity_ticket_id":"57229","ticket_reference":"HDT58314","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 6","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/24","activity_end":"2024-09-05 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70616","activity_notes":"Gas compliance and plumbing checks . I will try to be at home starting from 1pm. Otherwise please feel free to use the spare key. ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:32 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 14:20 (sandra)<\/b>. I will try to be at home starting from 1pm. Otherwise please feel free to use the spare key. <\/p>

08\/08\/2024 14:20 (sandra)<\/b>5th September <\/p>

06\/09\/2024 06:34 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61238","activity_ticket_id":"57230","ticket_reference":"HDT58315","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/24","activity_end":"2024-09-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70617","activity_notes":"Gas compliance and plumbing checks I m free after 12pm on Sept 5th.if i m not home please enter with the management keys.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:33 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 12:41 (sandra)<\/b>I m free after 12pm on Sept 5th.if i m not home please enter with the management keys.<\/p>

28\/08\/2024 14:44 (sandra)<\/b>keys<\/p>

06\/09\/2024 06:34 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61239","activity_ticket_id":"57231","ticket_reference":"HDT58316","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 8","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/24","activity_end":"2024-09-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70618","activity_notes":"Gas compliance and plumbing checks We consent to the engineer entering the premises with keys","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:35 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 16:23 (sandra)<\/b>We consent to the engineer entering the premises with keys<\/p>

29\/08\/2024 09:10 (sandra)<\/b>keys<\/p>

06\/09\/2024 06:34 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61240","activity_ticket_id":"57232","ticket_reference":"HDT58317","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/24","activity_end":"2024-09-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70619","activity_notes":"Gas compliance and plumbing checks so you can use management keys to enter. ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:37 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:13 (sandra)<\/b>so you can use management keys to enter. <\/p>

09\/09\/2024 08:31 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

09\/09\/2024 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61241","activity_ticket_id":"57233","ticket_reference":"HDT58318","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/24","activity_end":"2024-09-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70620","activity_notes":"Gas compliance and plumbing checks keys for 6th September keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:39 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 14:23 (sandra)<\/b>keys for 6th September <\/p>

28\/08\/2024 16:20 (sandra)<\/b>keys and knock first <\/p>

09\/09\/2024 08:30 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

09\/09\/2024 09:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61242","activity_ticket_id":"57234","ticket_reference":"HDT58319","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/24","activity_end":"2024-09-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70621","activity_notes":"Gas compliance and plumbing checks keys for access ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:59 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 16:14 (sandra)<\/b>keys for access <\/p>

09\/09\/2024 08:29 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

09\/09\/2024 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61243","activity_ticket_id":"57235","ticket_reference":"HDT58320","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/24","activity_end":"2024-09-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70622","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 11:59 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 14:20 (sandra)<\/b>keys but knock first <\/p>

10\/09\/2024 08:38 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

10\/09\/2024 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61244","activity_ticket_id":"57236","ticket_reference":"HDT58321","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/24","activity_end":"2024-09-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70623","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:04 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 08:37 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

10\/09\/2024 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61245","activity_ticket_id":"57237","ticket_reference":"HDT58322","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/24","activity_end":"2024-09-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70624","activity_notes":"Gas compliance and plumbing checks any slot between 10am and 4pm at your convenience.","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:06 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:12 (sandra)<\/b>any slot between 10am and 4pm at your convenience.<\/p>

10\/09\/2024 08:37 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

10\/09\/2024 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61246","activity_ticket_id":"57238","ticket_reference":"HDT58323","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/24","activity_end":"2024-09-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70625","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:08 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 22:13 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

11\/09\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61247","activity_ticket_id":"57239","ticket_reference":"HDT58324","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 16","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/24","activity_end":"2024-09-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70626","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:11 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 22:12 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

11\/09\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61248","activity_ticket_id":"57240","ticket_reference":"HDT58325","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/24","activity_end":"2024-09-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70627","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:12 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 22:12 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

11\/09\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61249","activity_ticket_id":"57241","ticket_reference":"HDT58326","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/24","activity_end":"2024-09-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70628","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:14 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 14:23 (sandra)<\/b>current tenant has moved out. email to see if still vacant <\/p>

12\/09\/2024 05:45 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

12\/09\/2024 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61250","activity_ticket_id":"57242","ticket_reference":"HDT58327","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/24","activity_end":"2024-09-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70629","activity_notes":"Gas compliance and plumbing checks Sep 11th is fine - please use the management keys. ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:16 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 14:24 (sandra)<\/b>Sep 11th is fine - please use the management keys. <\/p>

12\/09\/2024 05:45 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

12\/09\/2024 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61251","activity_ticket_id":"57243","ticket_reference":"HDT58328","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70630","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:18 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 12:51 (sandra)<\/b>keys <\/p>

03\/09\/2024 07:36 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

03\/09\/2024 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61252","activity_ticket_id":"57244","ticket_reference":"HDT58329","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 20","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 20","cs_id":"93","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"93","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/24","activity_end":"2024-09-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70631","activity_notes":"Gas compliance and plumbing checks tenant aware keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:20 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:14 (sandra)<\/b>tenant aware keys but knock first <\/p>

12\/09\/2024 05:44 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

12\/09\/2024 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61253","activity_ticket_id":"57245","ticket_reference":"HDT58330","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/24","activity_end":"2024-09-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70632","activity_notes":"Gas compliance and plumbing checkskeys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:21 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:15 (sandra)<\/b>keys but knock first <\/p>

12\/09\/2024 05:44 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

12\/09\/2024 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61254","activity_ticket_id":"57246","ticket_reference":"HDT58331","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70633","activity_notes":"Gas compliance and plumbing checks 2pm Monday","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:25 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 14:16 (sandra)<\/b>Mr Mills will be home Monday afternoon <\/p>

03\/09\/2024 07:36 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

03\/09\/2024 10:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61255","activity_ticket_id":"57247","ticket_reference":"HDT58332","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70634","activity_notes":"Gas compliance and plumbing checks 11 am with tenant 2nd ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:26 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 12:52 (sandra)<\/b>keys <\/p>

28\/08\/2024 14:04 (sandra)<\/b>11am on 2nd <\/p>

03\/09\/2024 07:36 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

03\/09\/2024 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61256","activity_ticket_id":"57248","ticket_reference":"HDT58333","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70635","activity_notes":"Gas compliance and plumbing checks tenant home all day on 2nd ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:27 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:23 (sandra)<\/b>tenant will be home all da on 2nd <\/p>

03\/09\/2024 07:35 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

03\/09\/2024 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61257","activity_ticket_id":"57249","ticket_reference":"HDT58334","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/24","activity_end":"2024-09-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70636","activity_notes":"Gas compliance and plumbing checks at 8am 3rd Sept","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:34 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 07:57 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

04\/09\/2024 12:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61258","activity_ticket_id":"57250","ticket_reference":"HDT58335","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/24","activity_end":"2024-09-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70637","activity_notes":"Gas compliance and plumbing checks keys but knock first around 9am ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:35 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:16 (sandra)<\/b>keys but knock first around 9am <\/p>

04\/09\/2024 07:57 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

04\/09\/2024 12:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61259","activity_ticket_id":"57251","ticket_reference":"HDT58336","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/24","activity_end":"2024-09-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70638","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:37 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 07:56 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

04\/09\/2024 12:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61260","activity_ticket_id":"57252","ticket_reference":"HDT58337","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/08\/24","activity_end":"2024-08-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70639","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:50 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 14:19 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

30\/08\/2024 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61261","activity_ticket_id":"57253","ticket_reference":"HDT58338","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/08\/24","activity_end":"2024-08-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70640","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:51 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 14:19 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

30\/08\/2024 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61262","activity_ticket_id":"57254","ticket_reference":"HDT58339","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 4","cs_id":"27","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"27","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/08\/24","activity_end":"2024-08-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70641","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:52 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 14:24 (sandra)<\/b>keys and knock first <\/p>

30\/08\/2024 14:18 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

30\/08\/2024 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61263","activity_ticket_id":"57255","ticket_reference":"HDT58340","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/08\/24","activity_end":"2024-08-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70642","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 12:56 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 14:18 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

30\/08\/2024 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61264","activity_ticket_id":"57256","ticket_reference":"HDT58341","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/08\/24","activity_end":"2024-08-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70643","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 13:46 (System)<\/b>Ticket Created<\/p>

12\/08\/2024 13:06 (sandra)<\/b>booked for 30th August <\/p>

30\/08\/2024 14:18 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

30\/08\/2024 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61265","activity_ticket_id":"57257","ticket_reference":"HDT58342","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/24","activity_end":"2024-09-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70644","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 13:47 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 06:33 (michaelk)<\/b>Completed gas and plumbing 85<\/p>

06\/09\/2024 08:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61266","activity_ticket_id":"57258","ticket_reference":"HDT58343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair spotlight not working at level 2 and light blinking at level 3","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/24","activity_end":"2024-07-24 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70645","activity_notes":"repair spotlight not working at level 2 and light blinking at level 3picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 14:27 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 10:13 (roy)<\/b>Removed flashing light (emergency light) No information on the light itself.Plenty of light outside flat so I guess this is a non maintained fitting.I guess Alan needs to attendWill send photos via email<\/p>

27\/07\/2024 10:22 (roy)<\/b>Replaced 1 x light<\/p>

01\/08\/2024 10:27 (alan)<\/b>Order replacement fitting<\/p>

23\/08\/2024 10:57 (alan)<\/b>Return to site and replace faulty light outside flat 3<\/p>

23\/08\/2024 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61267","activity_ticket_id":"56833","ticket_reference":"HDT57918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 09:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70646","activity_notes":"to disconnect supply to sockets as the window is leaking picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:29 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

03\/07\/2024 13:04 (travis)<\/b>Itc and list of works.<\/p>

04\/07\/2024 05:06 (michael)<\/b>(Ticket Closed)<\/p>

05\/07\/2024 09:13 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/07\/2024 09:47 (sandra)<\/b>waiting on appointment from twentytwenty for sliding door and rotten windows <\/p>

05\/07\/2024 13:33 (sandra)<\/b>Brian to attend on Monday <\/p>

09\/07\/2024 12:53 (sandra)<\/b>making good needed to the wall where the sliding door has been fixed.<\/p>

12\/07\/2024 16:05 (sandra)<\/b>booked for monday 15th with keys <\/p>

15\/07\/2024 15:24 (travis)<\/b>Access panel fitted for future maintenance on sliding door,Decoration will be required.<\/p>

17\/07\/2024 12:27 (sandra)<\/b>booked 19th<\/p>

24\/07\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 09:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

25\/07\/2024 08:56 (michaelk)<\/b>Attended site to investigate radiator leak. Tightened radaitor connections and inspected all other joints. Inspected the boiler and found that the boiler had high pressure. The internal expansion vessel was found flooded and the boiler front and side insulation damaged. I have forwarded costs to replace the damaged parts and alternatively the boiler. 2hrs labour 105<\/p>

25\/07\/2024 12:31 (roy)<\/b>Removed socket, blanked off socketMade safe cables<\/p>

25\/07\/2024 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61268","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/08\/24","activity_end":"2024-08-03 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70647","activity_notes":"to repair and touch up kitchen doors in kitchen that are cracked.pictures separately Tuesday 30th - vacant ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61269","activity_ticket_id":"57259","ticket_reference":"HDT58344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":"Flat 2","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/07\/24","activity_end":"2024-07-31 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70648","activity_notes":"washer\/dryer not working dryer is not functioning ","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2024 09:21 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 09:23 (sandra)<\/b>emailed for appointment for Wednesday 31st<\/p>

25\/07\/2024 11:29 (sandra)<\/b>tenant home for access <\/p>

01\/08\/2024 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61270","activity_ticket_id":"57260","ticket_reference":"HDT58345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hole in the ceiling ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/08\/24","activity_end":"2024-08-23 08:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70649","activity_notes":"hole in the ceiling Flat hallway to be repaired and painted Fire engineer created the hole for new cables to link to detectors. ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 09:35 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 09:39 (sandra)<\/b>Booked Monday <\/p>

25\/07\/2024 10:37 (sandra)<\/b>with keys <\/p>

23\/08\/2024 08:22 (dean)<\/b>Done 110.00<\/p>

23\/08\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61271","activity_ticket_id":"57261","ticket_reference":"HDT58346","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16378 - Full redecoration of property ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/08\/24","activity_end":"2024-08-01 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70650","activity_notes":"Full redecoration of property ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 15:47 (sandra)<\/b>This need to be done by the Thursday 1st of Aug. <\/p>

05\/08\/2024 11:02 (dean)<\/b>1460.00<\/p>

06\/08\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61272","activity_ticket_id":"57062","ticket_reference":"HDT58147","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"2 lights flashing in meeting room ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/24","activity_end":"2024-08-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70651","activity_notes":"2 lights flashing in meeting room Roy has looked but cant find the lights to purchase ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 10:17 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 20:16 (roy)<\/b>Unable to remove light fitting but got into loft space and got photos of light fitting and ballast unit.Contacted Tridonic but waiting for reply<\/p>

16\/07\/2024 09:48 (sandra)<\/b>chased Roy on bulbs <\/p>

18\/07\/2024 09:51 (sandra)<\/b>To return 18th <\/p>

25\/07\/2024 09:46 (sandra)<\/b>Given to Alan as Roy cant go any further with this <\/p>

08\/08\/2024 13:37 (roy)<\/b>With Alan<\/p>

08\/08\/2024 14:03 (alan)<\/b>Order replacement driver units for lights in meeting rooms <\/p>

09\/08\/2024 11:05 (sandra)<\/b>booked for 19th <\/p>

02\/09\/2024 13:53 (sandra)<\/b>8 am on Wednesday<\/p>

04\/09\/2024 09:56 (alan)<\/b>Return to site and replace 2 faulty driver units to lights in meeting room <\/p>

04\/09\/2024 11:02 (michael)<\/b>(Ticket Closed)<\/p>

04\/09\/2024 11:15 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61273","activity_ticket_id":"57262","ticket_reference":"HDT58347","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"repair boxing in outside Levi store ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/24","activity_end":"2024-07-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70652","activity_notes":"repair boxing in outside Levi store Tuesday 30th","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 10:06 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 10:10 (sandra)<\/b>Tuesday 30th<\/p>

31\/07\/2024 06:52 (travis)<\/b>Refixed boxing in around pillar.Decoration required.<\/p>

23\/08\/2024 08:23 (dean)<\/b>Done<\/p>

23\/08\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61274","activity_ticket_id":"57263","ticket_reference":"HDT58348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/24","activity_end":"2024-07-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70653","activity_notes":"List of works MONDAY AT 2PM WITH TENANT - A blind string has fallen off from one of the windows and needs fixing.- The shower drain keeps getting blocked despite frequent cleaning.- The washing machine is Leak from under washing machine","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 10:18 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 10:19 (sandra)<\/b>access requested for 1st August at 8am <\/p>

25\/07\/2024 11:51 (sandra)<\/b>BOOKED WITH TENANT FOR MONDAY AT 2PM <\/p>

29\/07\/2024 15:04 (roy)<\/b>Return Thursday to use machine for showers.When pump kicks in the level doesn't drain fast enough.When pump doesn't kick in then drainage seems ok.Leak from drawer front but after test it didn't leak.Not sure what to do here. Repair Aid??Chain link ok<\/p>

30\/07\/2024 11:52 (sandra)<\/b>appliance engineer 31st 12 - 6pm<\/p>

01\/08\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>

06\/08\/2024 09:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2024 09:37 (sandra)<\/b>blind strings are still not repaired. Asked to access Wednesday 6th waiting for confirmation <\/p>

06\/08\/2024 15:16 (sandra)<\/b>No access for Wednesday waiting on tenant to reply with a new date <\/p>

09\/08\/2024 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61275","activity_ticket_id":"57264","ticket_reference":"HDT58349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty bathroom fan ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70654","activity_notes":"faulty bathroom fan ring Adriana 07340565962 for access.","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 10:31 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 13:39 (roy)<\/b>Machine was turned off for vents.Turned on and definitely working as done tissue test.Guest thinks it is a proper extraction but it is not.Does need filters replaced<\/p>

25\/07\/2024 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61276","activity_ticket_id":"57258","ticket_reference":"HDT58343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair spotlight not working at level 2 and light blinking at level 3","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/24","activity_end":"2024-08-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70655","activity_notes":"level 3 emergency light not working ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2024 14:27 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 10:13 (roy)<\/b>Removed flashing light (emergency light) No information on the light itself.Plenty of light outside flat so I guess this is a non maintained fitting.I guess Alan needs to attendWill send photos via email<\/p>

27\/07\/2024 10:22 (roy)<\/b>Replaced 1 x light<\/p>

01\/08\/2024 10:27 (alan)<\/b>Order replacement fitting<\/p>

23\/08\/2024 10:57 (alan)<\/b>Return to site and replace faulty light outside flat 3<\/p>

23\/08\/2024 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61277","activity_ticket_id":"57265","ticket_reference":"HDT58350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into flat below","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70656","activity_notes":"leak into flat belowring Adriana 07340565962 for access.","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 10:52 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 13:37 (roy)<\/b>Large crack in shower tray and by sliding door it is raised.This needs replacing<\/p>

25\/07\/2024 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61278","activity_ticket_id":"57266","ticket_reference":"HDT58351","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"new brush strip on the fire escape door staircase ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/24","activity_end":"2024-07-31 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70657","activity_notes":"new brush strip on the fire escape door staircase ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 11:39 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 14:30 (travis)<\/b>Attended and found no one could tell me what door or building the works are in,also Randall is away for four weeks,Awaiting update.<\/p>

29\/07\/2024 15:02 (jane)<\/b>More information given to the operative <\/p>

31\/07\/2024 15:43 (travis)<\/b>Removed old broken draught seal to bottom of door and replaced with 50mm aluminium brush seal.<\/p>

31\/07\/2024 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61279","activity_ticket_id":"57268","ticket_reference":"HDT58353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The main door hook is no longer able to hold the door ","ticket_address_1":"2a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2a Gerrard Place ","cs_id":"717","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/24","activity_end":"2024-07-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70658","activity_notes":"The main door hook is no longer able to hold the door picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 12:20 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 08:27 (travis)<\/b>Attended property and found door holder to be beyond repair, left property and sourced a replacement,Re attended and removed old fitting from skirting and door and replaced with new, tested.<\/p>

29\/07\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61280","activity_ticket_id":"56621","ticket_reference":"HDT57706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16227 - Tiling to bathroom floor:","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/24","activity_end":"2024-07-25 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70659","activity_notes":"Tiling to bathroom floor:","activity_timesheet":"2","ticket_notes_combined":"

10\/05\/2024 11:35 (jane)<\/b>Tiles on order 4 - 6 week delivery lead-time <\/p>

14\/06\/2024 12:58 (jane)<\/b>Tiles being delivered on Wednesday 19th June between 9am and 5pm <\/p>

09\/07\/2024 11:34 (jane)<\/b>Tiles expected into stock later part of this week <\/p>

11\/07\/2024 11:28 (jane)<\/b>Tiles are expected in stock on Monday 15th July <\/p>

18\/07\/2024 13:53 (jane)<\/b>Requested access for Tuesday 23rd and Wednesday 24th July to carrying out the tiling works to the bathroom flooring <\/p>

24\/07\/2024 09:30 (michaelk)<\/b>Attended site to remove the toilet to allow the floor tiling to be completed. Removed the pan and sealed off the waste, floor fixings have be stored and the water has been isolated within the concealed cistern. 2hrs labour 105<\/p>

25\/07\/2024 13:40 (roy)<\/b>Mark refixed toilet.Tested all ok<\/p>

25\/07\/2024 21:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61281","activity_ticket_id":"57221","ticket_reference":"HDT58306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/07\/24","activity_end":"2024-07-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70660","activity_notes":"The door doesnt open downstairs and the tenants are missing deliveriesits sticking on the frame ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2024 14:30 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 14:36 (sandra)<\/b>PK attending Thursday 25th<\/p>

25\/07\/2024 12:29 (sandra)<\/b>asked for an update and he will get back to me shortly.<\/p>

25\/07\/2024 15:08 (jane)<\/b>Update : PK electrics to provide us with a price to repair the no speech on the system but said, we need to attend to adjust the door, as it is sticking on the frame thats why its not shutting when the intercom is released, engineer attending <\/p>

29\/07\/2024 09:31 (travis)<\/b>Attended and found the frame mounted lock keep to be bent out of shape probably due to forced entry attempts,Removed keep, straightened back into shape and refitted.Tested door operation and all working as it should.If problem should still be present, I would suggest the electronic intercom system to be checked.<\/p>

29\/07\/2024 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61282","activity_ticket_id":"57269","ticket_reference":"HDT58354","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16377 - Full redecoration of property ","ticket_address_1":"Flat 7","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/08\/24","activity_end":"2024-08-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70661","activity_notes":"Full redecoration of property ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 15:17 (sandra)<\/b>Please go ahead with 7\/wellington tenant move out Wednesday 31\/07\/2024 so dean can go in from 5th aug.<\/p>

23\/08\/2024 08:21 (dean)<\/b>Done <\/p>

23\/08\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61283","activity_ticket_id":"57270","ticket_reference":"HDT58355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16373 - replacement integrated washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 ","cs_id":"3008","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"3008","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/24","activity_end":"2024-08-01 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70662","activity_notes":"replacement integrated washer\/dryertenant will be at home ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 10:47 (sandra)<\/b>booked Thursday 1st <\/p>

29\/07\/2024 10:49 (sandra)<\/b>waiting on confirmation of keys or tenant <\/p>

31\/07\/2024 11:13 (sandra)<\/b>tenant at home for access <\/p>

01\/08\/2024 11:30 (travis)<\/b>Washer dryer fitted.<\/p>

01\/08\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>

01\/08\/2024 14:11 (roy)<\/b>Assist Travis removing and replacing washer dryerHad to purchase 2.5 washing machine hoseand jubilee clips<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61284","activity_ticket_id":"57271","ticket_reference":"HDT58356","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light out in 1st floor lobby by the toilets and lights in reception are out (2) and basement rear exit","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/24","activity_end":"2024-07-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70663","activity_notes":"light out in 1st floor lobby by the toilets ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 15:28 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 13:19 (roy)<\/b>Wait until Monday as lights in reception are out (2) and basement rear exit.John asked if these can be added to job<\/p>

26\/07\/2024 13:44 (jane)<\/b>Returning Monday morning <\/p>

30\/07\/2024 16:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61285","activity_ticket_id":"57272","ticket_reference":"HDT58357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/24","activity_end":"2024-09-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70664","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:01 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:01 (sandra)<\/b>booked for 30th August and tenant moves in on 6th September <\/p>

08\/08\/2024 16:36 (sandra)<\/b>new tenant moves in on 5th September <\/p>

09\/08\/2024 11:25 (sandra)<\/b>rescheduled for 29th and needs to be completed by 5th.Travis on holiday <\/p>

28\/08\/2024 11:01 (sandra)<\/b>Alan to give final checks on 5th Sept<\/p>

28\/08\/2024 12:32 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 09:58 (sandra)<\/b>dean complete<\/p>

02\/09\/2024 11:53 (travis)<\/b>Itc, testing and checking all appliances and fittings.<\/p>

03\/09\/2024 07:34 (michaelk)<\/b>Completed heating system check, no issues found. 1hr labour 55<\/p>

05\/09\/2024 10:07 (alan)<\/b>Repair cupboard lights not switching off<\/p>

16\/09\/2024 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61286","activity_ticket_id":"57273","ticket_reference":"HDT58358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/24","activity_end":"2024-09-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70665","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:03 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:04 (sandra)<\/b>ITC on 3rd September and tenant moves in on 5th September <\/p>

08\/08\/2024 16:38 (sandra)<\/b>new tenant moves in on 5th September <\/p>

28\/08\/2024 11:02 (sandra)<\/b>Alan to give final checks on 4th <\/p>

28\/08\/2024 12:33 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 13:23 (travis)<\/b>Itc works.<\/p>

02\/09\/2024 16:43 (sandra)<\/b>2 days decorating <\/p>

04\/09\/2024 07:55 (michaelk)<\/b>Attended site to run up the heating system and check for correct operation. 1hr labour 55<\/p>

04\/09\/2024 11:49 (alan)<\/b>Refix phone socket back to wall and report back to office that there is a sofa in flat <\/p>

04\/09\/2024 15:59 (sandra)<\/b>sofa to be removed from front room <\/p>

09\/09\/2024 10:43 (dean)<\/b>Done <\/p>

10\/09\/2024 09:19 (sandra)<\/b>Please cancel this. The tenant is keeping it.<\/p>

10\/09\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61287","activity_ticket_id":"57274","ticket_reference":"HDT58359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/24","activity_end":"2024-09-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70666","activity_notes":"Inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2024 16:06 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:07 (sandra)<\/b>booked for 25th September<\/p>

09\/08\/2024 11:28 (sandra)<\/b>rescheduled for 24th <\/p>

09\/08\/2024 11:28 (sandra)<\/b>24th September <\/p>

24\/09\/2024 12:02 (travis)<\/b>ITC works.<\/p>

26\/09\/2024 07:50 (michaelk)<\/b>Attended site to run up the heating system and check for any issues. Allowed underfloor manifold to reach temperature and left in full working order. Note; the potable water expansion vessel was found flooded which requires changing. The part has been ordered. 2hrs labour 105<\/p>

26\/09\/2024 09:24 (jane)<\/b>Attended site to run up the heating system and check for any issues. Allowed underfloor manifold to reach temperature and left in full working order. Note; the potable water expansion vessel was found flooded which requires changing. The part has been ordered. - Email Sent<\/b><\/p>

26\/09\/2024 12:48 (travis)<\/b>Asked to return by Lillian to mastic to sides of toilet and shower tray,also removed bathroom blind.<\/p>

30\/09\/2024 18:47 (michaelk)<\/b>Attended site to draindown the unvented cylinder and to replace the 18l expansion vessel. Refilled cylinder and left the hot water system in full working order. 3hrs labour plus parts, total 203.70 ex vat.<\/p>

01\/10\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61288","activity_ticket_id":"57219","ticket_reference":"HDT58304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out + investigate electricity intake","ticket_address_1":"56 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"56 St Martins Lane ","cs_id":"3010","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3010","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/08\/24","activity_end":"2024-08-01 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70667","activity_notes":"lights out + investigate electricity intakeCould you please investigate lights at 56 St Martins Lane little storage. Light cover is hidden in the corner behind the chairs last picture shows it. Could we also investigate the electricity supply to this unit.I have problem with transferring utility bill as I was told that the meter is not register with national database. I suspect that his might be a submeter.The meter is located in the basement . Access through Fernando restaurant Alan usually takes meter reading from thereThis little door key number 89 B6","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2024 11:16 (System)<\/b>Ticket Created<\/p>

24\/07\/2024 12:31 (roy)<\/b>Purchased 8 tubes and 10 startersNeed 5 more tubes and 6 starters<\/p>

24\/07\/2024 18:07 (roy)<\/b>Returned with 8 more tubes and startersAlan to visit regarding the trace of supply<\/p>

28\/07\/2024 19:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61289","activity_ticket_id":"57272","ticket_reference":"HDT58357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70668","activity_notes":"Inter-tenancy checksboiler and rads check ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:01 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:01 (sandra)<\/b>booked for 30th August and tenant moves in on 6th September <\/p>

08\/08\/2024 16:36 (sandra)<\/b>new tenant moves in on 5th September <\/p>

09\/08\/2024 11:25 (sandra)<\/b>rescheduled for 29th and needs to be completed by 5th.Travis on holiday <\/p>

28\/08\/2024 11:01 (sandra)<\/b>Alan to give final checks on 5th Sept<\/p>

28\/08\/2024 12:32 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 09:58 (sandra)<\/b>dean complete<\/p>

02\/09\/2024 11:53 (travis)<\/b>Itc, testing and checking all appliances and fittings.<\/p>

03\/09\/2024 07:34 (michaelk)<\/b>Completed heating system check, no issues found. 1hr labour 55<\/p>

05\/09\/2024 10:07 (alan)<\/b>Repair cupboard lights not switching off<\/p>

16\/09\/2024 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61290","activity_ticket_id":"57273","ticket_reference":"HDT58358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/24","activity_end":"2024-09-03 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70669","activity_notes":"inter-tenancy checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:03 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:04 (sandra)<\/b>ITC on 3rd September and tenant moves in on 5th September <\/p>

08\/08\/2024 16:38 (sandra)<\/b>new tenant moves in on 5th September <\/p>

28\/08\/2024 11:02 (sandra)<\/b>Alan to give final checks on 4th <\/p>

28\/08\/2024 12:33 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 13:23 (travis)<\/b>Itc works.<\/p>

02\/09\/2024 16:43 (sandra)<\/b>2 days decorating <\/p>

04\/09\/2024 07:55 (michaelk)<\/b>Attended site to run up the heating system and check for correct operation. 1hr labour 55<\/p>

04\/09\/2024 11:49 (alan)<\/b>Refix phone socket back to wall and report back to office that there is a sofa in flat <\/p>

04\/09\/2024 15:59 (sandra)<\/b>sofa to be removed from front room <\/p>

09\/09\/2024 10:43 (dean)<\/b>Done <\/p>

10\/09\/2024 09:19 (sandra)<\/b>Please cancel this. The tenant is keeping it.<\/p>

10\/09\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61291","activity_ticket_id":"57274","ticket_reference":"HDT58359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/09\/24","activity_end":"2024-09-24 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70670","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:06 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:07 (sandra)<\/b>booked for 25th September<\/p>

09\/08\/2024 11:28 (sandra)<\/b>rescheduled for 24th <\/p>

09\/08\/2024 11:28 (sandra)<\/b>24th September <\/p>

24\/09\/2024 12:02 (travis)<\/b>ITC works.<\/p>

26\/09\/2024 07:50 (michaelk)<\/b>Attended site to run up the heating system and check for any issues. Allowed underfloor manifold to reach temperature and left in full working order. Note; the potable water expansion vessel was found flooded which requires changing. The part has been ordered. 2hrs labour 105<\/p>

26\/09\/2024 09:24 (jane)<\/b>Attended site to run up the heating system and check for any issues. Allowed underfloor manifold to reach temperature and left in full working order. Note; the potable water expansion vessel was found flooded which requires changing. The part has been ordered. - Email Sent<\/b><\/p>

26\/09\/2024 12:48 (travis)<\/b>Asked to return by Lillian to mastic to sides of toilet and shower tray,also removed bathroom blind.<\/p>

30\/09\/2024 18:47 (michaelk)<\/b>Attended site to draindown the unvented cylinder and to replace the 18l expansion vessel. Refilled cylinder and left the hot water system in full working order. 3hrs labour plus parts, total 203.70 ex vat.<\/p>

01\/10\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61292","activity_ticket_id":"57275","ticket_reference":"HDT58360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate the handrail.","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/24","activity_end":"2024-07-27 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70671","activity_notes":"reinstate the handrail.Going up from 1st floor to 2nd floor ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 10:11 (System)<\/b>Ticket Created<\/p>

27\/07\/2024 10:21 (roy)<\/b>Refixed hand rail<\/p>

29\/07\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61293","activity_ticket_id":"57276","ticket_reference":"HDT58361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen cupboards and bathroom tiles ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/07\/24","activity_end":"2024-07-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70672","activity_notes":"Please could you send a worker over to my place. The kitchen doors are coming apart again on the sides and the edges are very sharp. Equally the bathroom tiles are getting loose again. ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 10:13 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 10:14 (sandra)<\/b>waiting on access <\/p>

26\/07\/2024 17:44 (roy)<\/b>Side of door the metal strips are coming off and need to be screwed.Return MondayGrout coming out of tiles where movement in floor.If we regrout then possible the grout will continue to break and fall out.Needs removing and done properly <\/p>

29\/07\/2024 13:15 (roy)<\/b>Refixed kitchen cupboards.Quote for floor<\/p>

29\/07\/2024 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61294","activity_ticket_id":"57277","ticket_reference":"HDT58362","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"toilet not flushing ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/07\/24","activity_end":"2024-07-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70673","activity_notes":"toilet not flushing not before 1pm 1st floor office toilet on the shower side1st toilet can you call Steve when you are on your way 07775637518","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 10:28 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 07:02 (michaelk)<\/b>Attended site to investigate reported toilet issue. Found the syphon damaged preventing the toilet from flushing. Toilet plinth and front panel needed to be removed to allow the removal of the syphon. Attended suppliers to collect a replacement and fitted. The flush arm was found corroded which required us to cut it out and replace also. The toilet was tested on completion, reassembled and left in full working order. 4hrs labour plus parts, total 253.35 ex vat.<\/p>

29\/07\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61295","activity_ticket_id":"57278","ticket_reference":"HDT58363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tLight out next to the riser cupboard.","ticket_address_1":"44b Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44b Floral Street ","cs_id":"3015","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"3015","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/24","activity_end":"2024-07-29 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70674","activity_notes":"Light out next to the riser cupboard.do light in 44a and 44b please ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 11:09 (System)<\/b>Ticket Created<\/p>

28\/07\/2024 14:51 (roy)<\/b>New LED light fitting required. Pick up on Monday as WF is closed<\/p>

29\/07\/2024 18:54 (roy)<\/b>Light fitting replaced <\/p>

30\/07\/2024 08:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61296","activity_ticket_id":"57270","ticket_reference":"HDT58355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16373 - replacement integrated washer\/dryer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 ","cs_id":"3008","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"3008","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/24","activity_end":"2024-08-01 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70675","activity_notes":"replacement integrated washer\/dryerto help Travis on Monday ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 10:47 (sandra)<\/b>booked Thursday 1st <\/p>

29\/07\/2024 10:49 (sandra)<\/b>waiting on confirmation of keys or tenant <\/p>

31\/07\/2024 11:13 (sandra)<\/b>tenant at home for access <\/p>

01\/08\/2024 11:30 (travis)<\/b>Washer dryer fitted.<\/p>

01\/08\/2024 12:58 (jane)<\/b>(Ticket Closed)<\/p>

01\/08\/2024 14:11 (roy)<\/b>Assist Travis removing and replacing washer dryerHad to purchase 2.5 washing machine hoseand jubilee clips<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61297","activity_ticket_id":"57279","ticket_reference":"HDT58364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle on toilet door loose ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/24","activity_end":"2024-07-27 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70676","activity_notes":"handle on toilet door loose At the top of the communal area are the toilets and one of the handles is loose.keys for communal area ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 12:19 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 15:13 (sandra)<\/b>keys<\/p>

29\/07\/2024 07:36 (roy)<\/b>Refixed toilet door handles<\/p>

29\/07\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61298","activity_ticket_id":"57280","ticket_reference":"HDT58365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inside door handle is off","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/07\/24","activity_end":"2024-07-27 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70677","activity_notes":"inside door handle is offflat 2 is being used as an office keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 12:23 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 15:12 (sandra)<\/b>keys<\/p>

28\/07\/2024 14:49 (roy)<\/b>Unable ho repair.Returned after purchasing new handles<\/p>

29\/07\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61299","activity_ticket_id":"57281","ticket_reference":"HDT58366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Extractor fan not working - Tenant home for access ","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/24","activity_end":"2024-08-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70678","activity_notes":"Extractor fan not working - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 13:50 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 17:41 (roy)<\/b>Needs new fan.Also mentioned shaver unit not working <\/p>

08\/08\/2024 12:58 (sandra)<\/b>take further details of fan with tenant at 3pm<\/p>

09\/08\/2024 16:11 (sandra)<\/b>requested access for Tuesday 13th PM <\/p>

12\/08\/2024 16:21 (roy)<\/b>Removed\/Replaced bathroom fan<\/p>

13\/08\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61300","activity_ticket_id":"57282","ticket_reference":"HDT58367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16381 - Boiler replacement ","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/24","activity_end":"2024-08-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70679","activity_notes":"Boiler replacement keys for Friday ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 14:15 (sandra)<\/b>sent to MK <\/p>

31\/07\/2024 10:16 (sandra)<\/b>Friday with keys <\/p>

07\/08\/2024 05:54 (michaelk)<\/b>Completed boiler installation, quoted work 2,120.53.<\/p>

07\/08\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61301","activity_ticket_id":"57283","ticket_reference":"HDT58368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"silicone needs to be replaced ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/24","activity_end":"2024-08-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70680","activity_notes":"silicone needs to be replaced around the shelfpicture separately MONDAY 5th 11 - 3PM ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 14:51 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 14:51 (sandra)<\/b>finding out how much silicone needs to be replaced <\/p>

26\/07\/2024 16:37 (sandra)<\/b>. Please reach out to my colleagues for these access codes on Monday :Sagiv+44 7398 481750David +447756015484<\/p>

05\/08\/2024 13:30 (travis)<\/b>Attended between 11am -3pm, (13:30), and was refused entry by tenant.Rebooking required.<\/p>

06\/08\/2024 14:27 (sandra)<\/b>booked for Friday <\/p>

06\/08\/2024 14:27 (sandra)<\/b>must call numbers supplied for entry codes <\/p>

09\/08\/2024 14:23 (travis)<\/b>Cut out failed mastic seals within tiled shelf areas and replaced in matching colour and tidied up mastic to corners of shower.<\/p>

09\/08\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61302","activity_ticket_id":"57284","ticket_reference":"HDT58369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the sink tap is not working and the tap comes out from the sink mixer","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/24","activity_end":"2024-07-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70681","activity_notes":"the sink tap is not working and the tap comes out from the sink mixercall Adriana for access 07340565962","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 14:53 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 14:55 (sandra)<\/b>waiting on access for Monday <\/p>

30\/07\/2024 06:02 (michaelk)<\/b>Attended site to repair faulty kitchen tap. Removed the tap cartridge, matched replacement and replaced. Left the tap in full working order. 2hrs labour plus parts, total 129.80 ex vat.<\/p>

30\/07\/2024 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61303","activity_ticket_id":"57285","ticket_reference":"HDT58370","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"fix metal post at the back of hawksmoor fire escape area ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/24","activity_end":"2024-08-28 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70682","activity_notes":"fix metal post at the back of hawksmoor fire escape area ","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 15:24 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 15:25 (sandra)<\/b>Tuesday 30th<\/p>

30\/07\/2024 15:40 (travis)<\/b>Attended and although the bollard stays in the upright position,the locking mechanism is broken,could we liaise with the management to find out where to get an identical replacement.<\/p>

30\/07\/2024 16:24 (sandra)<\/b>requested information from James on where to get an identical replacement as the locking mechanism doesnt work<\/p>

02\/08\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61304","activity_ticket_id":"57194","ticket_reference":"HDT58279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of H&S works:","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/24","activity_end":"2024-07-29 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70683","activity_notes":"List of H&S works:this job has not been completed.i have sent the pictures separately to show you what she means ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 14:17 (System)<\/b>Ticket Created<\/p>

17\/07\/2024 18:26 (roy)<\/b>Changed 4 foot tube but still not workingMay need a new starter if not a fittingEmergency light. Needs newReplaced bulb in room in basement <\/p>

18\/07\/2024 14:10 (travis)<\/b>H&S Works,Repaired extinguisher bracket and refitted,filled holes from previous fittings,Tidied up all hanging cables back onto the electrical cable tray,Removed ill fitting overhead fire board and repacked in Insulation smoke barrier,Removed redundant steel pipe bracket from ceiling.<\/p>

18\/07\/2024 17:48 (roy)<\/b>Replaced 2 x four foot tubes and startersReplaced 1 B22 bulbReplaced 1 non maintained emergency fitting <\/p>

19\/07\/2024 09:45 (michael)<\/b>(Ticket Closed)<\/p>

26\/07\/2024 16:38 (sandra)<\/b>(Ticket Re-Opened)<\/p>

26\/07\/2024 16:39 (sandra)<\/b>some works have not been completed. pictures sent separately <\/p>

29\/07\/2024 15:35 (travis)<\/b>Returned and found wires in question,found to be old BT wires,cut off and removed.Screwed overhead fire board back into position and fire sealed around all edges.<\/p>

29\/07\/2024 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61305","activity_ticket_id":"57286","ticket_reference":"HDT58371","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"No power to fridge.","ticket_address_1":"4th Floor","ticket_address_2":"127 Harley St","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1G 6AZ","cs_address_1":"4th Floor","cs_id":"3016","cs_address_2":"127 Harley St","cs_town":"London","cs_postcode":"W1G 6AZ","ticket_client_site":"3016","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/24","activity_end":"2024-07-28 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70684","activity_notes":"No power to fridge.","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2024 17:48 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 09:34 (roy)<\/b>Rezet power and testedAll ok<\/p>

29\/07\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61309","activity_ticket_id":"57287","ticket_reference":"HDT58372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"My dryer has stopped working mid-cycle. The door is locked and I can\u00e2\u20ac\u2122t get my clothes out. Do you know how soon the engineer can come out?","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/07\/24","activity_end":"2024-07-31 09:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70688","activity_notes":"My dryer has stopped working mid-cycle. The door is locked and I cant get my clothes out. Do you know how soon the engineer can come out?","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2024 09:13 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 11:13 (sandra)<\/b>booked for Wednesday tenant home for access <\/p>

01\/08\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61310","activity_ticket_id":"57288","ticket_reference":"HDT58373","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 31st July and Thursday 1st August ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"31\/07\/24","activity_end":"2024-08-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70689","activity_notes":"For Handyman Services for Wednesday 31st July and Thursday 1st August ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2024 10:09 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61311","activity_ticket_id":"57289","ticket_reference":"HDT58374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional issues with the shower","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/24","activity_end":"2024-07-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70690","activity_notes":"Tuesday with keys but knock first after mid day Additional issues with the showervery mild leak at the left hand corner where the shower tray meets the floor. , the handheld shower head fitting is very loose.","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:33 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 12:36 (sandra)<\/b>requested access for Tuesday 30th <\/p>

29\/07\/2024 14:41 (sandra)<\/b>Tuesday with keys but knock first after 12 pm<\/p>

31\/07\/2024 06:10 (michaelk)<\/b>Attended site to investigate various issues with the shower. Tightened handset fitting which was loose. The shower enclosure requires a new seal all round as the seal leaks. Note; the right hand side of the wall requires redecorating once the seal has been replaced. 1hr labour 55<\/p>

02\/08\/2024 15:12 (sandra)<\/b>silicone booked for 9th Friday <\/p>

02\/08\/2024 15:13 (sandra)<\/b>decorating to water damage area after the silicone has been replaced <\/p>

05\/08\/2024 09:27 (sandra)<\/b>keys 9th <\/p>

07\/08\/2024 10:09 (sandra)<\/b>BOOK FOR 15TH<\/p>

07\/08\/2024 10:32 (sandra)<\/b>with keys on 9th as tenant is now leaving home at 9am <\/p>

08\/08\/2024 05:21 (michaelk)<\/b>Collected keys and attended site to investigate the shower draining fault. Removed the trap and cleaned out debris which was restricting the flow. Re-assembled and tested, leaving 8n full working order. 2hrs labour 105<\/p>

09\/08\/2024 12:53 (travis)<\/b>Replacement mastic seals in shower cubicle.<\/p>

16\/09\/2024 13:16 (dean)<\/b>150.00<\/p>

16\/09\/2024 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61312","activity_ticket_id":"57289","ticket_reference":"HDT58374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional issues with the shower","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/24","activity_end":"2024-09-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70691","activity_notes":"both outside walls of the shower where there is water damage need to be painted. ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:33 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 12:36 (sandra)<\/b>requested access for Tuesday 30th <\/p>

29\/07\/2024 14:41 (sandra)<\/b>Tuesday with keys but knock first after 12 pm<\/p>

31\/07\/2024 06:10 (michaelk)<\/b>Attended site to investigate various issues with the shower. Tightened handset fitting which was loose. The shower enclosure requires a new seal all round as the seal leaks. Note; the right hand side of the wall requires redecorating once the seal has been replaced. 1hr labour 55<\/p>

02\/08\/2024 15:12 (sandra)<\/b>silicone booked for 9th Friday <\/p>

02\/08\/2024 15:13 (sandra)<\/b>decorating to water damage area after the silicone has been replaced <\/p>

05\/08\/2024 09:27 (sandra)<\/b>keys 9th <\/p>

07\/08\/2024 10:09 (sandra)<\/b>BOOK FOR 15TH<\/p>

07\/08\/2024 10:32 (sandra)<\/b>with keys on 9th as tenant is now leaving home at 9am <\/p>

08\/08\/2024 05:21 (michaelk)<\/b>Collected keys and attended site to investigate the shower draining fault. Removed the trap and cleaned out debris which was restricting the flow. Re-assembled and tested, leaving 8n full working order. 2hrs labour 105<\/p>

09\/08\/2024 12:53 (travis)<\/b>Replacement mastic seals in shower cubicle.<\/p>

16\/09\/2024 13:16 (dean)<\/b>150.00<\/p>

16\/09\/2024 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61313","activity_ticket_id":"57290","ticket_reference":"HDT58375","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas Safety Test and plumbing checks ","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/25","activity_end":"2025-01-29 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70692","activity_notes":"Gas safety test and plumbing checks with keys today ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:52 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 12:54 (sandra)<\/b>waiting on confirmation of keys or tenant <\/p>

30\/07\/2024 11:27 (sandra)<\/b>rescheduled for 7th <\/p>

30\/07\/2024 11:49 (sandra)<\/b>sue will advise as RS are putting in a new flu. needs to be completed before the Gas safe can be carried out<\/p>

13\/08\/2024 14:36 (sandra)<\/b>requested 14th<\/p>

14\/08\/2024 10:18 (sandra)<\/b>with keys <\/p>

14\/08\/2024 22:03 (michaelk)<\/b>Attended site to carry out the gas inspection. The inspection however was stopped due to an unsafe flue. The installation has been shut down and made safe, with all relevant 'at risk' paperwork. 2hrs labour 105.Sent a report to the office.<\/p>

14\/08\/2024 22:03 (michaelk)<\/b>Attended site to carry out the gas inspection. The inspection however was stopped due to an unsafe flue. The installation has been shut down and made safe, with all relevant 'at risk' paperwork. 2hrs labour 105.Sent a report to the office.<\/p>

04\/09\/2024 16:10 (sandra)<\/b>Attended site to carry out the gas inspection. The inspection however was stopped due to an unsafe flue. The installation has been shut down and made safe, with all relevant 'at risk' paperwork. returned today and it is still the same but the at risk paperwork has been removed. - Email Sent<\/b><\/p>

25\/09\/2024 11:15 (sandra)<\/b>chased to see if flu works have been carried out <\/p>

14\/10\/2024 12:07 (sandra)<\/b>emailed for update on works <\/p>

16\/10\/2024 12:00 (sandra)<\/b>MK going to measure out flu on Thursday 17th to quote for works before gas safety can be carried out <\/p>

22\/10\/2024 11:39 (sandra)<\/b>flu works need to be carried out first. measuring up Wednesday 23rd to quote <\/p>

08\/11\/2024 12:28 (sandra)<\/b>awaiting quote for flu works <\/p>

20\/11\/2024 12:22 (sandra)<\/b>(Placed On Hold) waiting on quote for replacement flu to go ahead <\/p>

06\/12\/2024 10:33 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61314","activity_ticket_id":"57291","ticket_reference":"HDT58376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into SugarSin","ticket_address_1":"1 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"1 Russel Street ","cs_id":"3017","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/24","activity_end":"2024-07-30 18:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70693","activity_notes":"leak into SugarSinleak coming from upstairs into our stock room. The wall & floor is wet.Please use management keys for access into Flat 1, 35 Catherine St","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:55 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 13:17 (jane)<\/b>Management keys for access this afternoon <\/p>

30\/07\/2024 06:10 (michaelk)<\/b>Collected keys and attended site to investigate reported leak into ground floor shop. Attended shop to pinpoint the leak, which unfortunately had no live leak. We investigated possible causes in flat 1, running all outlets whilst checking the shop, with no resolution. Flat 2 in my opinion was a more cause, the tenant was home so I ran all outlets in the bathroom, whilst checking the shop. No leak could be identified. 2hrs labour 105<\/p>

30\/07\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2024 14:55 (sandra)<\/b>booked for Thursday at 11 am<\/p>

31\/07\/2024 09:03 (sandra)<\/b>keys for access Thursday <\/p>

02\/08\/2024 07:35 (michaelk)<\/b>Attended site to investigate further issues witha drainage leak into the ground floor shop. The problem was traced to the toilet in flat 2, which was removed. The pan connector fitted was the wrong type for the height of the soil pipe, this was corrected and replaced with a 20mm offset. The toilet was re-fitted and sealed.Note; the floor and stud wall have been damaged from the leak which may have to be inspected again and replaced. 4hrs labour plus parts, total 269.90 ex vat.<\/p>

02\/08\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>

02\/08\/2024 09:31 (roy)<\/b>Assist Michael with seeking leak.Toilet leak but a lot of water under tiled floor.When drying out this will need to be lifted and relayed.Toilet and back wall support needs removing and refixed.NTR to sugar Sin and fit board to box surround.Needs drying out first<\/p>

05\/08\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2024 14:50 (sandra)<\/b>still leaking access requested for Tuesday PM <\/p>

06\/08\/2024 10:44 (sandra)<\/b>booked for Wednesday 7th with keys <\/p>

08\/08\/2024 05:38 (michaelk)<\/b>Attended site to inspect leak from flat 2. We have forwarded a full report the office. 1hr labour 55<\/p>

08\/08\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 14:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/08\/2024 14:37 (sandra)<\/b>provisionally booked to remove boxing in. Waiting on FM to confirm<\/p>

15\/08\/2024 10:55 (jane)<\/b>Requested access for Wednesday morning 21st August <\/p>

21\/08\/2024 09:21 (jane)<\/b>Confirmed keys for access on Thursday morning 22nd August Please let them lock the door, just the lower lock. There are two locks, the one at the bottom to be locked, the lock on top kept unlocked.<\/p>

22\/08\/2024 11:10 (travis)<\/b>Removed tiles and boxing in to expose toilet pipeworks,Found leak to flush pipe fittings,Plumber repaired leak and tested.Reinstated boxing in and tiles and mastic where required.<\/p>

22\/08\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61315","activity_ticket_id":"57292","ticket_reference":"HDT58377","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"Moving a mirror ","ticket_address_1":"LaDuca Shoes ","ticket_address_2":"37 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"LaDuca Shoes ","cs_id":"2981","cs_address_2":"37 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2981","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/08\/24","activity_end":"2024-08-07 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70694","activity_notes":"Moving a mirror with Roy booked for 7th 10am ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:58 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 13:00 (sandra)<\/b>emailed for Wednesday 7th as requested <\/p>

30\/07\/2024 15:07 (sandra)<\/b>chased <\/p>

31\/07\/2024 11:38 (sandra)<\/b>booked for 7th at 10 am 2 men<\/p>

07\/08\/2024 11:20 (travis)<\/b>Repositioned large ornate mirrors on main shop floor.<\/p>

07\/08\/2024 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61316","activity_ticket_id":"57292","ticket_reference":"HDT58377","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"Moving a mirror ","ticket_address_1":"LaDuca Shoes ","ticket_address_2":"37 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"LaDuca Shoes ","cs_id":"2981","cs_address_2":"37 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2981","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"07\/08\/24","activity_end":"2024-08-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70695","activity_notes":"Moving a mirror with Travis booked for 7th ","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2024 12:58 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 13:00 (sandra)<\/b>emailed for Wednesday 7th as requested <\/p>

30\/07\/2024 15:07 (sandra)<\/b>chased <\/p>

31\/07\/2024 11:38 (sandra)<\/b>booked for 7th at 10 am 2 men<\/p>

07\/08\/2024 11:20 (travis)<\/b>Repositioned large ornate mirrors on main shop floor.<\/p>

07\/08\/2024 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61317","activity_ticket_id":"57263","ticket_reference":"HDT58348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/07\/24","activity_end":"2024-07-31 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70696","activity_notes":"List of works - A blind string has fallen off from one of the windows and needs fixing.- The shower drain keeps getting blocked despite frequent cleaning.- The washing machine is not washing properly. Leak from under washing machine","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2024 10:18 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 10:19 (sandra)<\/b>access requested for 1st August at 8am <\/p>

25\/07\/2024 11:51 (sandra)<\/b>BOOKED WITH TENANT FOR MONDAY AT 2PM <\/p>

29\/07\/2024 15:04 (roy)<\/b>Return Thursday to use machine for showers.When pump kicks in the level doesn't drain fast enough.When pump doesn't kick in then drainage seems ok.Leak from drawer front but after test it didn't leak.Not sure what to do here. Repair Aid??Chain link ok<\/p>

30\/07\/2024 11:52 (sandra)<\/b>appliance engineer 31st 12 - 6pm<\/p>

01\/08\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>

06\/08\/2024 09:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2024 09:37 (sandra)<\/b>blind strings are still not repaired. Asked to access Wednesday 6th waiting for confirmation <\/p>

06\/08\/2024 15:16 (sandra)<\/b>No access for Wednesday waiting on tenant to reply with a new date <\/p>

09\/08\/2024 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61318","activity_ticket_id":"57293","ticket_reference":"HDT58378","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/24","activity_end":"2024-08-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70697","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 16:24 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 16:25 (sandra)<\/b>7th <\/p>

07\/08\/2024 12:05 (roy)<\/b>Pat test<\/p>

07\/08\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61319","activity_ticket_id":"57294","ticket_reference":"HDT58379","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/24","activity_end":"2024-08-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70698","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 16:29 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 16:30 (sandra)<\/b>7th<\/p>

07\/08\/2024 12:06 (roy)<\/b>Pat test<\/p>

07\/08\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61320","activity_ticket_id":"57295","ticket_reference":"HDT58380","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/24","activity_end":"2024-08-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70699","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 16:30 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 16:30 (sandra)<\/b>7th<\/p>

07\/08\/2024 12:05 (roy)<\/b>Pat test<\/p>

07\/08\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61321","activity_ticket_id":"57296","ticket_reference":"HDT58381","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/24","activity_end":"2024-08-08 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70700","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 16:31 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 16:32 (sandra)<\/b>8th<\/p>

08\/08\/2024 11:04 (roy)<\/b>Pat test<\/p>

08\/08\/2024 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61322","activity_ticket_id":"57297","ticket_reference":"HDT58382","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/24","activity_end":"2024-08-08 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70701","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 16:33 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 16:33 (sandra)<\/b>8th<\/p>

08\/08\/2024 13:36 (roy)<\/b>Pat test<\/p>

08\/08\/2024 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61323","activity_ticket_id":"57298","ticket_reference":"HDT58383","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/24","activity_end":"2024-08-08 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70702","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 16:34 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 16:35 (sandra)<\/b>8th<\/p>

08\/08\/2024 13:36 (roy)<\/b>Pat test<\/p>

08\/08\/2024 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61324","activity_ticket_id":"57299","ticket_reference":"HDT58384","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak from blue pipe connection ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/24","activity_end":"2024-08-07 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70703","activity_notes":"leak from blue pipe connection ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 16:35 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 06:07 (michaelk)<\/b>Attended site to investigate leaking pipework in a pressurisation unit, located in the basement bin store. The pipework was reconnected after cutting back both ends, however new fittings are required, which have been ordered. 1hr labour 55<\/p>

31\/07\/2024 09:33 (jane)<\/b>Attended site to investigate leaking pipework in a pressurisation unit, located in the basement bin store. The pipework was reconnected after cutting back both ends, however new fittings are required, which have been ordered. - Email Sent<\/b><\/p>

02\/08\/2024 15:30 (sandra)<\/b>booked 5th<\/p>

06\/08\/2024 10:45 (sandra)<\/b>rescheduled for 6th<\/p>

07\/08\/2024 06:12 (michaelk)<\/b>Attended site to remove the leaking pipework connections inside the pressurisation unit and replace with new. The internal brackets had to be removed as access to the 6mm fittings was obstructed and very awkward. The pressurisation unit was rebuilt on completion, with new overflow pipework and left in full working order. 4hrs labour plus parts, total 256.17 ex vat.<\/p>

07\/08\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61325","activity_ticket_id":"57300","ticket_reference":"HDT58385","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"lights out ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/24","activity_end":"2024-08-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70704","activity_notes":"lights out L32 x LS side \/ 1 x rear OBY side\/ 1 x toilet block lobby \/ 1 x Ladies toilet (middle cubicle). L2Light out kitchen. L11 x LS side \/ 1 x toilet block lobby (this one is client toilets so a little urgent) \/ 1 x rear OBY side. GF1 x light out reception area. Basement1 x light out in walkway corridor before print room. light out in 1st floor lobby by the toilets","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 16:38 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 16:39 (sandra)<\/b>Thursday 1st <\/p>

09\/08\/2024 11:02 (sandra)<\/b>on going <\/p>

12\/08\/2024 13:31 (alan)<\/b>Replace blown lamps in lights as needed <\/p>

13\/08\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61326","activity_ticket_id":"57217","ticket_reference":"HDT58302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"42 Tavistock - vacant ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/24","activity_end":"2024-08-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70705","activity_notes":"42 Tavistock - vacant investigate a light in this unit there are two not working ground floor and basement.Roys Update: Basement ok Purchased 3 x bulbs at different times and none working. Took a good bulb out and stopped over so I know fitting good. Need to purchase another GU10 from another shop to see if that works - cant find out what the problem is ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2024 13:59 (System)<\/b>Ticket Created<\/p>

23\/07\/2024 10:13 (michaelk)<\/b>Attended site to investigate sensor tap which is faulty. Removed the battery pack and found the batteries required changing. Replaced 6v supply and tested the tap. The tap solenoid and sensor worked, however there was no water supply. After inspecting the complete installation, I'm sure that a water heater has been removed which fed the basin and that behind the tiles is a mixing valve which is faulty. I will forward a quote to replace and to leave in full working order. 3hrs labour 155<\/p>

23\/07\/2024 10:59 (jane)<\/b>Attended site to investigate sensor tap which is faulty. Removed the battery pack and found the batteries required changing. Replaced 6v supply and tested the tap. The tap solenoid and sensor worked, however there was no water supply. After inspecting the complete installation, we are sure that a water heater has been removed which fed the basin and that behind the tiles is a mixing valve which is faulty. We will forward a quote to replace and to leave in full working order - Email Sent<\/b><\/p>

24\/07\/2024 17:48 (roy)<\/b>Basement okPurchased 3 x bulbs at different times and none working.Took a good bulb out and stopped over so I know fitting good.Need to purchase another GU10 from another shop to see if that works<\/p>

30\/07\/2024 12:18 (alan)<\/b>Order 3 replacement light fittings <\/p>

14\/08\/2024 07:14 (alan)<\/b>Return to site and replace 2 faulty light fittings and repair wiring fault to light on ground floor <\/p>

14\/08\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61327","activity_ticket_id":"57207","ticket_reference":"HDT58292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the lights in the communal areas ","ticket_address_1":"39 King Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/09\/24","activity_end":"2024-09-18 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70706","activity_notes":"check the lights in the communal areas ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2024 16:30 (System)<\/b>Ticket Created<\/p>

19\/07\/2024 09:25 (sandra)<\/b>bulbs ordered for hanging and wall lights <\/p>

22\/07\/2024 13:36 (roy)<\/b>Replaced 4 x G9 capsulesReplaced 4 x G4 capsules Unable to reach the ones at lower level as doesn't appear to be a bulb but many out. Has LED light on so not power issue<\/p>

06\/08\/2024 09:14 (alan)<\/b>Look at faulty staircase step lights Order replacement driver units <\/p>

14\/08\/2024 14:00 (alan)<\/b>Parts on back order with Manufacturer, due in 29\/8\/24<\/p>

02\/09\/2024 13:52 (sandra)<\/b>still waiting on parts to be delivered <\/p>

20\/09\/2024 16:16 (alan)<\/b>After replacing the power supply units for the step lights it was found out that the LED fittings have burnt out Quote to follow for replacement fittings <\/p>

20\/09\/2024 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61328","activity_ticket_id":"57301","ticket_reference":"HDT58386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/24","activity_end":"2024-07-31 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70707","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 09:16 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 09:16 (sandra)<\/b>New expansion vessel to be fitted <\/p>

31\/07\/2024 19:40 (michaelk)<\/b>Attended site to investigate boiler pressure problems. Stripped down boiler to find the expansion vessel was flooded. Checked all pipework connections and prv which were ok. Ordered new expansion vessel. 2hrs labour 105<\/p>

31\/07\/2024 19:42 (michaelk)<\/b>Collected expansion vessel and attended site to carry out the boiler repair. Completed work, vented and left in full working order. 3hrs labour plus parts, total 285.16 ex vat.<\/p>

01\/08\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61329","activity_ticket_id":"57302","ticket_reference":"HDT58387","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"move the bike pump","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/24","activity_end":"2024-07-31 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70708","activity_notes":"Please raise a job for Reddan to collect the Bike pump from the engineers store on Wednesday as discussed with Roy yesterday and deliver to Old brewers yard bike store and install and remove old one.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 09:20 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 11:39 (sandra)<\/b>moving it when they do the roof works <\/p>

01\/08\/2024 05:35 (roy)<\/b>Bike pump picked up and dropped offI believe we need to install it as well<\/p>

09\/08\/2024 13:01 (roy)<\/b>Remove and install new bike station<\/p>

09\/08\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61330","activity_ticket_id":"57303","ticket_reference":"HDT58388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/24","activity_end":"2024-08-01 09:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70709","activity_notes":"PAT test only 8 - 9am keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 09:22 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 09:23 (sandra)<\/b>awaiting access for Thursday <\/p>

30\/07\/2024 16:51 (sandra)<\/b>booked for Thursday keys but knock first <\/p>

01\/08\/2024 09:12 (roy)<\/b>Pat test<\/p>

01\/08\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61331","activity_ticket_id":"57304","ticket_reference":"HDT58389","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit end panels and skirting - For Wednesday 31st July from 9am - Tenant home all day ","ticket_address_1":"Flat 1","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 1","cs_id":"2912","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2H 9JS","ticket_client_site":"2912","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/24","activity_end":"2024-07-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70710","activity_notes":"To fit end panels and skirting - For Wednesday 31st July from 9am - Tenant home all day ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 09:45 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 14:20 (travis)<\/b>Kitchen works,Plinths and decor panels.<\/p>

31\/07\/2024 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61332","activity_ticket_id":"57305","ticket_reference":"HDT58390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16386 - Redecoration works ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/08\/24","activity_end":"2024-08-02 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70711","activity_notes":"Redecoration works (weekend work)!tenant moves in Monday ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 11:58 (dean)<\/b>710.00<\/p>

02\/08\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61333","activity_ticket_id":"57307","ticket_reference":"HDT58392","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"repairs to blade sign ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/24","activity_end":"2024-08-14 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70712","activity_notes":"repairs to blade sign ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 11:20 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 11:21 (sandra)<\/b>1 - 3 days lead time <\/p>

12\/08\/2024 09:02 (alan)<\/b>Replace faulty diver unit and LEDs in blade sign <\/p>

13\/08\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61334","activity_ticket_id":"57306","ticket_reference":"HDT58391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plug stuck in sink","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"485","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"485","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/24","activity_end":"2024-07-30 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70713","activity_notes":"plug stuck in sinktenant at home now ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 11:14 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 06:16 (michaelk)<\/b>Attended site to investigate basin plug. Found the clicker waste jammed, which we attempted to repair, however the waste and the chrome adjustable trap required replacing. Collected materials and returned to site to replace both parts, leaving in full working order. 3hrs labour plus parts, total 234.80 ex vat.<\/p>

31\/07\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61335","activity_ticket_id":"57309","ticket_reference":"HDT58394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the water pressure to the jet washer ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/08\/24","activity_end":"2024-08-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70714","activity_notes":"issue with the water pressure to the jet washer ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2024 12:00 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 14:31 (sandra)<\/b>emailed clean machine for an appointment <\/p>

30\/07\/2024 15:56 (sandra)<\/b>attending Friday <\/p>

06\/08\/2024 09:29 (sandra)<\/b>We reported that the fuse on the wall socket in the cupboard where the machine is stored needs to be upgraded and same for the extension lead they use.Both of these are works that need to be rectified by an electrician.<\/p>

06\/08\/2024 13:55 (alan)<\/b>Replace faulty double socket in service cupboard and replace plug on extension lead <\/p>

06\/08\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61336","activity_ticket_id":"57310","ticket_reference":"HDT58395","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/24","activity_end":"2024-08-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70715","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:26 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:27 (sandra)<\/b>14th<\/p>

14\/08\/2024 11:05 (roy)<\/b>Pat test<\/p>

14\/08\/2024 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61337","activity_ticket_id":"57311","ticket_reference":"HDT58396","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/24","activity_end":"2024-08-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70716","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:27 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:28 (sandra)<\/b>14th<\/p>

14\/08\/2024 14:07 (roy)<\/b>Pat test<\/p>

14\/08\/2024 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61338","activity_ticket_id":"57312","ticket_reference":"HDT58397","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/24","activity_end":"2024-08-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70717","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:29 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:29 (sandra)<\/b>14th<\/p>

14\/08\/2024 11:05 (roy)<\/b>Pat test<\/p>

14\/08\/2024 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61339","activity_ticket_id":"57313","ticket_reference":"HDT58398","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/24","activity_end":"2024-08-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70718","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:30 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:31 (sandra)<\/b>8th<\/p>

08\/08\/2024 13:05 (roy)<\/b>Pat test<\/p>

08\/08\/2024 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61340","activity_ticket_id":"57314","ticket_reference":"HDT58399","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/24","activity_end":"2024-08-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70719","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:32 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:33 (sandra)<\/b>8th<\/p>

08\/08\/2024 11:06 (roy)<\/b>Pat test<\/p>

08\/08\/2024 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61341","activity_ticket_id":"57315","ticket_reference":"HDT58400","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/24","activity_end":"2024-08-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70720","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:33 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:34 (sandra)<\/b>14th<\/p>

14\/08\/2024 14:08 (roy)<\/b>Pat test<\/p>

14\/08\/2024 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61342","activity_ticket_id":"57316","ticket_reference":"HDT58401","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/24","activity_end":"2024-08-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70721","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:35 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:35 (sandra)<\/b>14th<\/p>

14\/08\/2024 14:08 (roy)<\/b>Pat test<\/p>

14\/08\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61343","activity_ticket_id":"57317","ticket_reference":"HDT58402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/24","activity_end":"2024-08-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70722","activity_notes":"PAT test only 2 - 4 pm use keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:44 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:45 (sandra)<\/b>15th<\/p>

31\/07\/2024 11:45 (sandra)<\/b>booked for 7th<\/p>

07\/08\/2024 15:55 (roy)<\/b>Pat test<\/p>

07\/08\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61344","activity_ticket_id":"57318","ticket_reference":"HDT58403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.3","cs_id":"944","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"944","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/24","activity_end":"2024-08-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70723","activity_notes":"PAT test only ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2024 12:46 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:46 (sandra)<\/b>15th<\/p>

30\/07\/2024 16:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61345","activity_ticket_id":"57319","ticket_reference":"HDT58404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/24","activity_end":"2024-08-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70724","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:55 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 12:55 (sandra)<\/b>15th<\/p>

31\/07\/2024 11:45 (sandra)<\/b>Booked for 8th <\/p>

08\/08\/2024 13:36 (roy)<\/b>Pat test<\/p>

08\/08\/2024 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61346","activity_ticket_id":"57320","ticket_reference":"HDT58405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 1","cs_id":"926","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"926","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/24","activity_end":"2024-08-09 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70725","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:59 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 11:45 (sandra)<\/b>Booked for 9th <\/p>

09\/08\/2024 16:05 (roy)<\/b>Pat test only<\/p>

09\/08\/2024 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61347","activity_ticket_id":"57321","ticket_reference":"HDT58406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Appliance not turning on, to check power - Report to tenant in Herbal\/Massage Shop at 24 Newport Court ","ticket_address_1":"3rd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"3rd Floor","cs_id":"437","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"437","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/24","activity_end":"2024-07-30 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70726","activity_notes":"Appliance not turning on to check power - Report to tenant in Herbal\/Massage Shop at 24 Newport Court ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 13:28 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 14:17 (alan)<\/b>Repair loose connection to washing machine <\/p>

30\/07\/2024 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61348","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"01\/08\/24","activity_end":"2024-08-01 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70727","activity_notes":"To make good ceiling to the en-suite To make good above tiles in shower room To make good and paint the kitchen units where damaged ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61349","activity_ticket_id":"57308","ticket_reference":"HDT58393","ticket_client":"2164","client_name":"DRD Partnership ","ticket_title":"plinth needs to be refitted","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/24","activity_end":"2024-07-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70728","activity_notes":"plinth needs to be refitted","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 11:24 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 15:41 (travis)<\/b>Alignment of dishwasher and refitted plinth with existing clips.<\/p>

31\/07\/2024 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61350","activity_ticket_id":"57322","ticket_reference":"HDT58407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"secure nosing ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/24","activity_end":"2024-08-01 13:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70729","activity_notes":"Can you please secure the nose stairs located at the back of house area of 2 Gerrard Place?You can access the area via the horse and Dolphin yard. ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 14:46 (System)<\/b>Ticket Created<\/p>

01\/08\/2024 14:41 (travis)<\/b>Attended and replaced loose and removed step nosings.<\/p>

01\/08\/2024 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61351","activity_ticket_id":"57291","ticket_reference":"HDT58376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into SugarSin","ticket_address_1":"1 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"1 Russel Street ","cs_id":"3017","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/24","activity_end":"2024-08-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70730","activity_notes":"leak into SugarSinleak coming from upstairs into our stock room. The wall & floor is wet.keys for Flats 1 and flat 2","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:55 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 13:17 (jane)<\/b>Management keys for access this afternoon <\/p>

30\/07\/2024 06:10 (michaelk)<\/b>Collected keys and attended site to investigate reported leak into ground floor shop. Attended shop to pinpoint the leak, which unfortunately had no live leak. We investigated possible causes in flat 1, running all outlets whilst checking the shop, with no resolution. Flat 2 in my opinion was a more cause, the tenant was home so I ran all outlets in the bathroom, whilst checking the shop. No leak could be identified. 2hrs labour 105<\/p>

30\/07\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2024 14:55 (sandra)<\/b>booked for Thursday at 11 am<\/p>

31\/07\/2024 09:03 (sandra)<\/b>keys for access Thursday <\/p>

02\/08\/2024 07:35 (michaelk)<\/b>Attended site to investigate further issues witha drainage leak into the ground floor shop. The problem was traced to the toilet in flat 2, which was removed. The pan connector fitted was the wrong type for the height of the soil pipe, this was corrected and replaced with a 20mm offset. The toilet was re-fitted and sealed.Note; the floor and stud wall have been damaged from the leak which may have to be inspected again and replaced. 4hrs labour plus parts, total 269.90 ex vat.<\/p>

02\/08\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>

02\/08\/2024 09:31 (roy)<\/b>Assist Michael with seeking leak.Toilet leak but a lot of water under tiled floor.When drying out this will need to be lifted and relayed.Toilet and back wall support needs removing and refixed.NTR to sugar Sin and fit board to box surround.Needs drying out first<\/p>

05\/08\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2024 14:50 (sandra)<\/b>still leaking access requested for Tuesday PM <\/p>

06\/08\/2024 10:44 (sandra)<\/b>booked for Wednesday 7th with keys <\/p>

08\/08\/2024 05:38 (michaelk)<\/b>Attended site to inspect leak from flat 2. We have forwarded a full report the office. 1hr labour 55<\/p>

08\/08\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 14:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/08\/2024 14:37 (sandra)<\/b>provisionally booked to remove boxing in. Waiting on FM to confirm<\/p>

15\/08\/2024 10:55 (jane)<\/b>Requested access for Wednesday morning 21st August <\/p>

21\/08\/2024 09:21 (jane)<\/b>Confirmed keys for access on Thursday morning 22nd August Please let them lock the door, just the lower lock. There are two locks, the one at the bottom to be locked, the lock on top kept unlocked.<\/p>

22\/08\/2024 11:10 (travis)<\/b>Removed tiles and boxing in to expose toilet pipeworks,Found leak to flush pipe fittings,Plumber repaired leak and tested.Reinstated boxing in and tiles and mastic where required.<\/p>

22\/08\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61352","activity_ticket_id":"57291","ticket_reference":"HDT58376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into SugarSin","ticket_address_1":"1 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"1 Russel Street ","cs_id":"3017","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/24","activity_end":"2024-08-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70731","activity_notes":"leak into SugarSininvestigation with MK","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:55 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 13:17 (jane)<\/b>Management keys for access this afternoon <\/p>

30\/07\/2024 06:10 (michaelk)<\/b>Collected keys and attended site to investigate reported leak into ground floor shop. Attended shop to pinpoint the leak, which unfortunately had no live leak. We investigated possible causes in flat 1, running all outlets whilst checking the shop, with no resolution. Flat 2 in my opinion was a more cause, the tenant was home so I ran all outlets in the bathroom, whilst checking the shop. No leak could be identified. 2hrs labour 105<\/p>

30\/07\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2024 14:55 (sandra)<\/b>booked for Thursday at 11 am<\/p>

31\/07\/2024 09:03 (sandra)<\/b>keys for access Thursday <\/p>

02\/08\/2024 07:35 (michaelk)<\/b>Attended site to investigate further issues witha drainage leak into the ground floor shop. The problem was traced to the toilet in flat 2, which was removed. The pan connector fitted was the wrong type for the height of the soil pipe, this was corrected and replaced with a 20mm offset. The toilet was re-fitted and sealed.Note; the floor and stud wall have been damaged from the leak which may have to be inspected again and replaced. 4hrs labour plus parts, total 269.90 ex vat.<\/p>

02\/08\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>

02\/08\/2024 09:31 (roy)<\/b>Assist Michael with seeking leak.Toilet leak but a lot of water under tiled floor.When drying out this will need to be lifted and relayed.Toilet and back wall support needs removing and refixed.NTR to sugar Sin and fit board to box surround.Needs drying out first<\/p>

05\/08\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2024 14:50 (sandra)<\/b>still leaking access requested for Tuesday PM <\/p>

06\/08\/2024 10:44 (sandra)<\/b>booked for Wednesday 7th with keys <\/p>

08\/08\/2024 05:38 (michaelk)<\/b>Attended site to inspect leak from flat 2. We have forwarded a full report the office. 1hr labour 55<\/p>

08\/08\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 14:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/08\/2024 14:37 (sandra)<\/b>provisionally booked to remove boxing in. Waiting on FM to confirm<\/p>

15\/08\/2024 10:55 (jane)<\/b>Requested access for Wednesday morning 21st August <\/p>

21\/08\/2024 09:21 (jane)<\/b>Confirmed keys for access on Thursday morning 22nd August Please let them lock the door, just the lower lock. There are two locks, the one at the bottom to be locked, the lock on top kept unlocked.<\/p>

22\/08\/2024 11:10 (travis)<\/b>Removed tiles and boxing in to expose toilet pipeworks,Found leak to flush pipe fittings,Plumber repaired leak and tested.Reinstated boxing in and tiles and mastic where required.<\/p>

22\/08\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61353","activity_ticket_id":"57323","ticket_reference":"HDT58408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16388 - Replacement blinds ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"29\/08\/24","activity_end":"2024-08-29 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70732","activity_notes":"Replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2024 16:41 (jane)<\/b>Blinds on order anticipated dispatch date 06\/08\/2024 for magic screen blinds for living room 13\/08\/2024 for blackout roller blind for bedroom <\/p>

22\/08\/2024 14:39 (sandra)<\/b>Between 11 am and 12 to arrive <\/p>

29\/08\/2024 14:32 (jane)<\/b>One of the blinds found to be missing brackets Email sent to Blinds 2 Go belowWe have gone to fit the new blinds but one of the blinds (Oracle Dove Grey Magic Screen Roller blind 1100mm wide x 1650 drop) has the brackets missing - requested Blinds 2 Go to send new brackets <\/p>

06\/09\/2024 11:03 (sandra)<\/b>access requested for 13th as bracket has now arrived <\/p>

09\/09\/2024 12:42 (sandra)<\/b>Friday 13th after 1pm with tenant <\/p>

09\/09\/2024 13:06 (sandra)<\/b>Confirmed for after 1pm with tenant on Friday 13th <\/p>

13\/09\/2024 13:26 (travis)<\/b>Living room blind fitted.<\/p>

13\/09\/2024 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61354","activity_ticket_id":"57262","ticket_reference":"HDT58347","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"repair boxing in outside Levi store ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/08\/24","activity_end":"2024-08-22 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70733","activity_notes":"repair boxing in outside Levi store This has been repaired and just needs to be decorated ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 10:06 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 10:10 (sandra)<\/b>Tuesday 30th<\/p>

31\/07\/2024 06:52 (travis)<\/b>Refixed boxing in around pillar.Decoration required.<\/p>

23\/08\/2024 08:23 (dean)<\/b>Done<\/p>

23\/08\/2024 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61355","activity_ticket_id":"57289","ticket_reference":"HDT58374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional issues with the shower","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/24","activity_end":"2024-08-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70734","activity_notes":"with keys remove silicone inside of shower that is causing water damage and replace all with new","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:33 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 12:36 (sandra)<\/b>requested access for Tuesday 30th <\/p>

29\/07\/2024 14:41 (sandra)<\/b>Tuesday with keys but knock first after 12 pm<\/p>

31\/07\/2024 06:10 (michaelk)<\/b>Attended site to investigate various issues with the shower. Tightened handset fitting which was loose. The shower enclosure requires a new seal all round as the seal leaks. Note; the right hand side of the wall requires redecorating once the seal has been replaced. 1hr labour 55<\/p>

02\/08\/2024 15:12 (sandra)<\/b>silicone booked for 9th Friday <\/p>

02\/08\/2024 15:13 (sandra)<\/b>decorating to water damage area after the silicone has been replaced <\/p>

05\/08\/2024 09:27 (sandra)<\/b>keys 9th <\/p>

07\/08\/2024 10:09 (sandra)<\/b>BOOK FOR 15TH<\/p>

07\/08\/2024 10:32 (sandra)<\/b>with keys on 9th as tenant is now leaving home at 9am <\/p>

08\/08\/2024 05:21 (michaelk)<\/b>Collected keys and attended site to investigate the shower draining fault. Removed the trap and cleaned out debris which was restricting the flow. Re-assembled and tested, leaving 8n full working order. 2hrs labour 105<\/p>

09\/08\/2024 12:53 (travis)<\/b>Replacement mastic seals in shower cubicle.<\/p>

16\/09\/2024 13:16 (dean)<\/b>150.00<\/p>

16\/09\/2024 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61356","activity_ticket_id":"57324","ticket_reference":"HDT58409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/08\/24","activity_end":"2024-08-12 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70735","activity_notes":"door hinges 12th with tenant about mid day","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2024 09:45 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 10:15 (sandra)<\/b>Friday tenant will be home <\/p>

02\/08\/2024 16:15 (roy)<\/b>Replaced fuse behind ovenReset clock<\/p>

02\/08\/2024 16:17 (travis)<\/b>Attended and replaced oven lamp and tested.Removed high level cupboard door for safety and new hinges on order,Lights may need replacing so an electricians opinion would now be needed.<\/p>

06\/08\/2024 15:12 (sandra)<\/b>emailed for access on Monday 12th <\/p>

07\/08\/2024 09:37 (sandra)<\/b>tenant home for access on 10th <\/p>

07\/08\/2024 09:39 (sandra)<\/b>12th<\/p>

12\/08\/2024 14:13 (travis)<\/b>Replacement of hinges to top cupboard.<\/p>

13\/08\/2024 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61357","activity_ticket_id":"57325","ticket_reference":"HDT58410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower temperature ","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/24","activity_end":"2024-08-02 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70736","activity_notes":"shower temperature shower controls It seems very hard to regulate the water and it's coming out too hot.tenant will be home from 1pm ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2024 09:52 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 12:32 (sandra)<\/b>tenant wants Friday 2nd AM - booked <\/p>

04\/08\/2024 10:25 (michaelk)<\/b>Attended site to investigate reported shower temperature problem. Found the temperature and shower head valves stiff to operate. Set the temperature cartridge to 38c as the tenant requested, however both items require replacing. 2hrs labour 105<\/p>

06\/08\/2024 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61358","activity_ticket_id":"57326","ticket_reference":"HDT58411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extractor fan in bathroom ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/24","activity_end":"2024-08-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70737","activity_notes":"extractor fan in bathroom has stopped working tenant home around 9am ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2024 10:13 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 10:15 (sandra)<\/b>booked Monday 5th<\/p>

31\/07\/2024 10:34 (sandra)<\/b>tenant home around 9am <\/p>

06\/08\/2024 09:13 (alan)<\/b>Replace faulty extractor fan in bathroom <\/p>

06\/08\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61359","activity_ticket_id":"57304","ticket_reference":"HDT58389","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit end panels and skirting - For Wednesday 31st July from 9am - Tenant home all day ","ticket_address_1":"Flat 1","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 1","cs_id":"2912","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2H 9JS","ticket_client_site":"2912","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/24","activity_end":"2024-07-31 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70738","activity_notes":"To fit end panels and skirting - For Wednesday 31st July from 9am - Tenant home all day ","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2024 09:45 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 14:20 (travis)<\/b>Kitchen works,Plinths and decor panels.<\/p>

31\/07\/2024 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61360","activity_ticket_id":"57062","ticket_reference":"HDT58147","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"2 lights flashing in meeting room ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/24","activity_end":"2024-08-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70739","activity_notes":"2 lights flashing in meeting room with Alan to look at this light Wednesday 7th","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 10:17 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 20:16 (roy)<\/b>Unable to remove light fitting but got into loft space and got photos of light fitting and ballast unit.Contacted Tridonic but waiting for reply<\/p>

16\/07\/2024 09:48 (sandra)<\/b>chased Roy on bulbs <\/p>

18\/07\/2024 09:51 (sandra)<\/b>To return 18th <\/p>

25\/07\/2024 09:46 (sandra)<\/b>Given to Alan as Roy cant go any further with this <\/p>

08\/08\/2024 13:37 (roy)<\/b>With Alan<\/p>

08\/08\/2024 14:03 (alan)<\/b>Order replacement driver units for lights in meeting rooms <\/p>

09\/08\/2024 11:05 (sandra)<\/b>booked for 19th <\/p>

02\/09\/2024 13:53 (sandra)<\/b>8 am on Wednesday<\/p>

04\/09\/2024 09:56 (alan)<\/b>Return to site and replace 2 faulty driver units to lights in meeting room <\/p>

04\/09\/2024 11:02 (michael)<\/b>(Ticket Closed)<\/p>

04\/09\/2024 11:15 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61361","activity_ticket_id":"57327","ticket_reference":"HDT58412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16387 - Replacement shower tray ","ticket_address_1":"Flat 5","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 5","cs_id":"216","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/24","activity_end":"2024-08-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70740","activity_notes":"Replacement shower tray ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 10:23 (sandra)<\/b>3 days <\/p>

14\/08\/2024 21:56 (michaelk)<\/b>Attended site to carry out quoted shower tray works. Completed all work and left in full working order. 1,676.89 ex vat.<\/p>

15\/08\/2024 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61362","activity_ticket_id":"57328","ticket_reference":"HDT58413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16389 - Blinds replacement ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"28\/08\/24","activity_end":"2024-08-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70741","activity_notes":"Blinds replacement ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2024 14:00 (jane)<\/b>Blinds on order - magic roller screen being dispatched on 13th August and double roller blinds being dispatched on 20th August <\/p>

28\/08\/2024 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61363","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/08\/24","activity_end":"2024-08-02 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70742","activity_notes":"Friday 2ndcan you put some black mastic along the tiles between the ceiling and tiles in the ensuite where the wall has crumbled.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61364","activity_ticket_id":"57302","ticket_reference":"HDT58387","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"move the bike pump","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/08\/24","activity_end":"2024-08-09 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70743","activity_notes":"Please raise a job for Reddan to collect the Bike pump from the engineers store on Wednesday as discussed with Roy yesterday and deliver to Old brewers yard bike store and install and remove old one.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 09:20 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 11:39 (sandra)<\/b>moving it when they do the roof works <\/p>

01\/08\/2024 05:35 (roy)<\/b>Bike pump picked up and dropped offI believe we need to install it as well<\/p>

09\/08\/2024 13:01 (roy)<\/b>Remove and install new bike station<\/p>

09\/08\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61365","activity_ticket_id":"57329","ticket_reference":"HDT58414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower issues ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/24","activity_end":"2024-08-01 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70744","activity_notes":"The drain hole in the shower room has become dislocated and requires fixing back into place. This issue is causing water to drain improperly, and I am concerned it might lead to further complications if not addressed.","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2024 10:36 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 07:30 (michaelk)<\/b>Attended site to investigate reported shower waste problem. Found the shower waste had been completely unscrewed from the trap which had fallen through the tray. Cleaned all mastik joints, re-aligned the seals and assembled the trap. Left in full working order. 2hrs labour 105<\/p>

02\/08\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61366","activity_ticket_id":"57330","ticket_reference":"HDT58415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/24","activity_end":"2024-08-01 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70745","activity_notes":"2. Water clogging in the Bathrooms3. Tighten toilet seats in master bathroompipes to washing machine are leaking with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2024 11:01 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 07:27 (michaelk)<\/b>Attended site to work through a number of issues reported. Tightened the toilet seats, cleared and confirmed the shower traps and reported the washing machine leak requires an appliance engineer. 2hrs labour 105<\/p>

02\/08\/2024 12:27 (sandra)<\/b>RA booked from 12 - 6 pm on Wednesday 7th<\/p>

06\/08\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61367","activity_ticket_id":"57331","ticket_reference":"HDT58416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/24","activity_end":"2024-08-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70746","activity_notes":"Gas compliance testing without PATafter 1pm today - tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2024 11:04 (System)<\/b>Ticket Created<\/p>

01\/08\/2024 11:05 (sandra)<\/b>Booked Monday after 1pm <\/p>

06\/08\/2024 08:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/08\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61368","activity_ticket_id":"57332","ticket_reference":"HDT58417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plug mechanism is stuck","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/24","activity_end":"2024-08-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70747","activity_notes":"plug mechanism is stuckUnfortunately the same issue we had in the downstairs bathroom has occurred in the upstairs en suite. The mechanism for raising and lowering the plug has malfunctioned and the plug is stuck in the basin and not allowing water to drain. Could you arrange for someone to visit to resolve the issue? 1.30pm with tenant Monday ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2024 11:06 (System)<\/b>Ticket Created<\/p>

01\/08\/2024 11:07 (sandra)<\/b>awaiting access <\/p>

02\/08\/2024 09:42 (sandra)<\/b>Monday at 1.30 with tenant <\/p>

06\/08\/2024 08:16 (michaelk)<\/b>Attended site to investigate waste fault. Removed tiled panel and found the pop up waste linkages detached. Stripped down linkages, and adjusted the lengths and re-assembled, leaving in full working order. 2hrs labour 105<\/p>

06\/08\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61370","activity_ticket_id":"57333","ticket_reference":"HDT58418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16391 - replacement room sensor","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/24","activity_end":"2024-08-14 21:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70749","activity_notes":"replacement room sensorWednesday around 2pm with tenant ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 10:13 (sandra)<\/b>access requested for Wednesday <\/p>

06\/08\/2024 16:38 (sandra)<\/b>No reply on access so asked for Friday morning 9th<\/p>

08\/08\/2024 10:09 (sandra)<\/b>chased access with Lilian <\/p>

08\/08\/2024 10:18 (sandra)<\/b>confirmed with keys 9th <\/p>

08\/08\/2024 15:57 (sandra)<\/b>tenant has cancelled for Friday and will come back to us when they have a new date<\/p>

09\/08\/2024 12:18 (sandra)<\/b>requested for Thursday 15th<\/p>

13\/08\/2024 14:38 (sandra)<\/b>booked Wednesday 2pm with tenant <\/p>

14\/08\/2024 22:01 (michaelk)<\/b>Attended site to carry out quoted works replacing the faulty vaillant controls. A replacement programmable wireless stat has been installed with all the relevant upgrades. 2hrs labour plus materials, total 196.32 ex vat.<\/p>

15\/08\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61373","activity_ticket_id":"57334","ticket_reference":"HDT58419","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"send over 2 of the blank plaques (on the windowsill by my desk) to the address below","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/24","activity_end":"2024-08-08 08:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70752","activity_notes":"send over 2 of the blank plaques (on the windowsill by my desk) to the address belowGoodwin & Goodwin Unit 3, Guillemot Place, Clarendon RoadLondon, N22 6XG United Kingdom","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2024 14:33 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 09:17 (roy)<\/b>Dropped of plaques as requested <\/p>

09\/08\/2024 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61374","activity_ticket_id":"57335","ticket_reference":"HDT58420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/24","activity_end":"2024-08-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70753","activity_notes":"EICR (NICEic)MONDAY ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2024 15:22 (System)<\/b>Ticket Created<\/p>

01\/08\/2024 15:23 (sandra)<\/b>booked for Monday <\/p>

05\/08\/2024 11:12 (alan)<\/b>Electrical inspection <\/p>

06\/08\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61375","activity_ticket_id":"57336","ticket_reference":"HDT58421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear the gutter ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/24","activity_end":"2024-08-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70754","activity_notes":"clear the gutter please ring Adriana on arrivalmust be done Friday 2nd between 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2024 15:30 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 14:59 (roy)<\/b>Cleaned and washed gulley<\/p>

02\/08\/2024 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61376","activity_ticket_id":"57337","ticket_reference":"HDT58422","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16392 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/24","activity_end":"2024-08-05 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70755","activity_notes":"List of works To supply and install replacement LED lights under both bathroom cabinets and 3No replacementdownlightersAlso allow to replace 2No extractor fans to both bathrooms and reinstate supplies","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 11:18 (jane)<\/b>Blinds on order - anticipated dispatch date - 13\/08\/2024<\/p>

06\/08\/2024 09:11 (alan)<\/b>Quoted works <\/p>

09\/08\/2024 12:03 (sandra)<\/b>blinds booked for Friday 16th<\/p>

16\/08\/2024 15:23 (travis)<\/b>New and existing blinds fitted and old blinds disposed off at recycling centre.<\/p>

16\/08\/2024 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61377","activity_ticket_id":"57337","ticket_reference":"HDT58422","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16392 - List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/24","activity_end":"2024-08-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70756","activity_notes":"List of works ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 11:18 (jane)<\/b>Blinds on order - anticipated dispatch date - 13\/08\/2024<\/p>

06\/08\/2024 09:11 (alan)<\/b>Quoted works <\/p>

09\/08\/2024 12:03 (sandra)<\/b>blinds booked for Friday 16th<\/p>

16\/08\/2024 15:23 (travis)<\/b>New and existing blinds fitted and old blinds disposed off at recycling centre.<\/p>

16\/08\/2024 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61378","activity_ticket_id":"57338","ticket_reference":"HDT58423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16390 - Replacement Cartridge ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/24","activity_end":"2024-09-10 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70757","activity_notes":"Replacement Cartridge with keys","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 13:55 (sandra)<\/b>manufacturer has delayed delivery. Being delivered around the 16th <\/p>

06\/08\/2024 10:07 (sandra)<\/b>We have spoken to the manufacturer and the cartridge is now due in on 6th September for this particular item. - Email Sent<\/b><\/p>

09\/09\/2024 13:30 (sandra)<\/b>access applied for Tuesday 10th <\/p>

10\/09\/2024 22:11 (michaelk)<\/b>Attended site to replace the shower thermostatic cartridge, as per quote. Commissioned the shower temperature on completion and left in full working order. 3hrs labour plus parts, total 527 ex vat.<\/p>

11\/09\/2024 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61379","activity_ticket_id":"57330","ticket_reference":"HDT58415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/08\/24","activity_end":"2024-08-07 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70758","activity_notes":"washing machine leaking from powder drawer","activity_timesheet":null,"ticket_notes_combined":"

01\/08\/2024 11:01 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 07:27 (michaelk)<\/b>Attended site to work through a number of issues reported. Tightened the toilet seats, cleared and confirmed the shower traps and reported the washing machine leak requires an appliance engineer. 2hrs labour 105<\/p>

02\/08\/2024 12:27 (sandra)<\/b>RA booked from 12 - 6 pm on Wednesday 7th<\/p>

06\/08\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61380","activity_ticket_id":"57339","ticket_reference":"HDT58424","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"decorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/08\/24","activity_end":"2024-08-08 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70759","activity_notes":"Inspection found Scuffs on return hallway left hand wall, signs of attempted removal with wiping. Im unable to patch in and advise whole wall redecoration. ","activity_timesheet":null,"ticket_notes_combined":"

02\/08\/2024 09:35 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 10:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61381","activity_ticket_id":"57340","ticket_reference":"HDT58425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"2nd Floor","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"2nd Floor","cs_id":"498","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"498","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/08\/24","activity_end":"2024-08-02 15:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70760","activity_notes":"no hot water tenant can provide access ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 09:39 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 09:39 (sandra)<\/b>waiting on access <\/p>

02\/08\/2024 15:15 (sandra)<\/b>tenant home for access <\/p>

04\/08\/2024 10:22 (michaelk)<\/b>Attended site to investigate reported hot water issue. Interrogated the hot water controls and confirmed correct operation of the timer, zone valve and cylinder stat, which was increased to 58c. Confirmed the immersion heater was operating and explained the hot water controls to the tenant. 2hrs labour 105<\/p>

06\/08\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61382","activity_ticket_id":"57341","ticket_reference":"HDT58426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate living room blinds","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/24","activity_end":"2024-08-05 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70761","activity_notes":"Reinstate living room blindsto day after 3pm with keys. no dog its at Daycare!","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 09:44 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 11:48 (sandra)<\/b>today with keys <\/p>

05\/08\/2024 14:42 (travis)<\/b>Attended and found metal blind bracket to be broken,Replaced with like for like and double secured with self tapping screw.<\/p>

06\/08\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61383","activity_ticket_id":"56458","ticket_reference":"HDT57543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16194 - Repairs to shower tray ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/24","activity_end":"2024-08-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70762","activity_notes":"For Tuesday 13th August at 11am - 3 items to deal with as below Cleaner will be on site to give access Checked on the new bathroom tiling and found an issue between the tiles and the edge of the flooring.The tiles is raised a little therefore the edges are quite sharp and it may cut someone's feet if they are not careful. It needs threshold to avoid being cut.- To reinstate the wall skirting outside the bathroom- To install a small pull handle door rim ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2024 10:52 (sandra)<\/b>emailed for access Friday at 8am <\/p>

25\/04\/2024 15:18 (sandra)<\/b>scheduled by tenant for 15th May <\/p>

26\/04\/2024 13:45 (sandra)<\/b>11am to access with tenant <\/p>

15\/05\/2024 17:04 (iain)<\/b>Shower tray works.<\/p>

21\/05\/2024 11:34 (sandra)<\/b>emailed for access to take final measurements<\/p>

21\/05\/2024 12:23 (sandra)<\/b>We have a gap tomorrow ( Wed 22nd) between 11:30am - 2:30pm, you can access the flat then, we will have a cleaning team in situ.Iain to attend to take final measurements <\/p>

07\/06\/2024 11:31 (jane)<\/b>Emailed client to ask when it would be convenient to carry out the tiling flooring works, will take approximately 2\/3 days <\/p>

07\/06\/2024 16:10 (jane)<\/b>Requested access for 17th and 18th June for the tiling works <\/p>

10\/06\/2024 13:32 (jane)<\/b>Tenant has requested 1st Aug after 11am for 2 days.<\/p>

10\/06\/2024 15:14 (jane)<\/b>Requested for 7th and 8th August from 8\/9am each day <\/p>

14\/06\/2024 12:45 (jane)<\/b>Friday 2nd Aug 8am & 3rd Aug - Saturday and back on Monday 8am to reinstate toilet & towel rail -confirmed <\/p>

17\/07\/2024 15:12 (jane)<\/b>Re-booked for 29th July from 8am for two days <\/p>

30\/07\/2024 05:57 (michaelk)<\/b>Attended site to remove the toilet and to draindown and remove towel rail. Left area clear for mark. 2hrs labour 105<\/p>

30\/07\/2024 11:28 (sandra)<\/b>booked to install toilet and towel rail on 31st <\/p>

31\/07\/2024 09:38 (mark)<\/b>Take up existing tiled floor, clear rubbish.Re tile and grout floor, apply mastic seal aroutnd perimeter <\/p>

31\/07\/2024 16:50 (sandra)<\/b>returning 6.30 Thursday to complete <\/p>

31\/07\/2024 19:49 (michaelk)<\/b>Attended site to reinstated the toilet and towel rail following tiling work. Had problems sealing the toilet as the floor height has been raised, also the towel rail pipes now need to be extended, as the tail centres are out. 3hrs labour plus parts, total 47.40 ex vat.Note; returning in the morning before the cleaners to try to finish<\/p>

02\/08\/2024 07:23 (michaelk)<\/b>Attended site to complete the toilet installation\/sealing up, once the area had completely dried. Extended the towel rail pipework and completed the additional pipework. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 07:38 (michaelk)<\/b>Attended site to seal up the toilet and to extend the towel rail pipework. Completed work and left in full working order. 2hrs labour plus parts, total 130.80 ex vat.<\/p>

02\/08\/2024 10:53 (jane)<\/b>Awaiting access for Monday 5th August - Checked on the new bathroom tiling and found an issue between the tiles and the edge of the flooring.The tiles is raised a little therefore the edges are quite sharp and it may cut someone's feet if they are not careful. It needs threshold to avoid being cut.- To reinstate the wall skirting outside the bathroom- To install a small pull handle door rim <\/p>

05\/08\/2024 09:57 (sandra)<\/b>Lilian has informed this is postponed until next Monday 12th but will confirm in due course <\/p>

05\/08\/2024 11:20 (sandra)<\/b> Next week 13th - Tues - 11amdo you think the engineer can complete the below works in 2 hours?Reason being is one resident leave by 11am and the next checking in at 3pm.Cleaner will be on site from 11 - 3pm.<\/p>

06\/08\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61384","activity_ticket_id":"57342","ticket_reference":"HDT58427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/24","activity_end":"2024-08-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70763","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 12:33 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 12:33 (sandra)<\/b>booked for 12th<\/p>

09\/08\/2024 15:17 (sandra)<\/b>keys and knock first <\/p>

12\/08\/2024 13:32 (alan)<\/b>Electrical inspection <\/p>

13\/08\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61385","activity_ticket_id":"57343","ticket_reference":"HDT58428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/24","activity_end":"2024-09-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70764","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 12:34 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 12:35 (sandra)<\/b>booked for 13th<\/p>

09\/08\/2024 15:18 (sandra)<\/b>tenant has cancelled and will come back with a date\/time <\/p>

28\/08\/2024 15:12 (sandra)<\/b>requested 4th <\/p>

04\/09\/2024 14:00 (alan)<\/b>Electrical inspection <\/p>

04\/09\/2024 15:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61386","activity_ticket_id":"57344","ticket_reference":"HDT58429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 3A","cs_id":"3020","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3020","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/24","activity_end":"2024-08-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70765","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 12:36 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 12:36 (sandra)<\/b>booked 8th<\/p>

08\/08\/2024 20:05 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/08\/2024 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61387","activity_ticket_id":"57345","ticket_reference":"HDT58430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/24","activity_end":"2024-08-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70766","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 12:37 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 12:38 (sandra)<\/b>booked 8th <\/p>

08\/08\/2024 20:05 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/08\/2024 20:08 (michaelk)<\/b>Fitted replacement battery co alarm which was due to run out before next inspection. Fitted new ei 208. 1hr labour plus part, total 80 ex vat.<\/p>

09\/08\/2024 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61388","activity_ticket_id":"57346","ticket_reference":"HDT58431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/24","activity_end":"2024-08-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70767","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 12:38 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 12:39 (sandra)<\/b>booked 8th <\/p>

08\/08\/2024 20:04 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/08\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61389","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/08\/24","activity_end":"2024-08-02 18:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70768","activity_notes":"touch up holes where blinds have been fitted ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61390","activity_ticket_id":"57192","ticket_reference":"HDT58277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16368 - Replacement blinds ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/24","activity_end":"2024-08-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70769","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2024 11:44 (jane)<\/b>Blinds on order expected dispatch date 31\/07\/2024<\/p>

29\/07\/2024 09:17 (sandra)<\/b>emailed for confirmation for friday 2nd<\/p>

29\/07\/2024 11:41 (sandra)<\/b>booked with keys for Friday 2nd <\/p>

02\/08\/2024 13:41 (jane)<\/b>Engineer gave wrong measurement for the hallway blind, this has been re-ordered, anticipated dispatch date 13\/08\/2024<\/p>

02\/08\/2024 14:27 (travis)<\/b>Replacement blinds <\/p>

02\/08\/2024 14:32 (jane)<\/b>Engineer gave wrong measurement for the hallway blind, this has been re-ordered, anticipated dispatch date 13\/08\/2024<\/p>

09\/08\/2024 12:04 (sandra)<\/b>Hallway replacement blind to be fitted Tuesday 13th<\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>Hallway blind fitted.<\/p>

13\/08\/2024 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61391","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/24","activity_end":"2024-08-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70770","activity_notes":"fridge flap","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61392","activity_ticket_id":"57347","ticket_reference":"HDT58432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clean the bathroom tiles ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/24","activity_end":"2024-08-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70771","activity_notes":"clean the bathroom tiles for 3 hours monday ","activity_timesheet":"2","ticket_notes_combined":"

02\/08\/2024 14:41 (System)<\/b>Ticket Created<\/p>

02\/08\/2024 14:42 (sandra)<\/b>Monday 5th<\/p>

05\/08\/2024 11:59 (travis)<\/b>Chemically cleaned floor grouts in both bathrooms.<\/p>

06\/08\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61393","activity_ticket_id":"57324","ticket_reference":"HDT58409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/08\/24","activity_end":"2024-08-02 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70772","activity_notes":"list of works- the door\/door hinge on top of the bedroom closet needs to be replaced - the frame of the bedroom potlights needs to be changed as adhesive was used to stick it on which has since experienced severe discolouration- Also, the lights in the oven have now gone out. ( can we sort this one too)","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2024 09:45 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 10:15 (sandra)<\/b>Friday tenant will be home <\/p>

02\/08\/2024 16:15 (roy)<\/b>Replaced fuse behind ovenReset clock<\/p>

02\/08\/2024 16:17 (travis)<\/b>Attended and replaced oven lamp and tested.Removed high level cupboard door for safety and new hinges on order,Lights may need replacing so an electricians opinion would now be needed.<\/p>

06\/08\/2024 15:12 (sandra)<\/b>emailed for access on Monday 12th <\/p>

07\/08\/2024 09:37 (sandra)<\/b>tenant home for access on 10th <\/p>

07\/08\/2024 09:39 (sandra)<\/b>12th<\/p>

12\/08\/2024 14:13 (travis)<\/b>Replacement of hinges to top cupboard.<\/p>

13\/08\/2024 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61394","activity_ticket_id":"57348","ticket_reference":"HDT58433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/24","activity_end":"2024-08-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70773","activity_notes":"Gas compliance testing without PATkeys for Monday 12th","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 09:58 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 09:59 (sandra)<\/b>waiting on confirmation of access <\/p>

05\/08\/2024 10:41 (sandra)<\/b>keys 12th<\/p>

12\/08\/2024 16:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/08\/2024 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61395","activity_ticket_id":"57349","ticket_reference":"HDT58434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/24","activity_end":"2024-08-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70774","activity_notes":"Gas compliance testing without PATkeys for 12th ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:00 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 10:00 (sandra)<\/b>waiting on confirmation of access <\/p>

05\/08\/2024 10:42 (sandra)<\/b>keys for 12th <\/p>

12\/08\/2024 16:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/08\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61396","activity_ticket_id":"57350","ticket_reference":"HDT58435","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"kitchen blockage ","ticket_address_1":"Flat 8","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 1NU","cs_address_1":"Flat 8","cs_id":"2245","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"2245","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/24","activity_end":"2024-08-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70775","activity_notes":"kitchen blockage ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:01 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 10:04 (sandra)<\/b>waiting on access details <\/p>

05\/08\/2024 19:53 (roy)<\/b>Clear blockage and testAll ok<\/p>

06\/08\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61397","activity_ticket_id":"57351","ticket_reference":"HDT58436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in the outside area not working ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/24","activity_end":"2024-08-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70776","activity_notes":"lights in the outside area not working Tuesday 13th 11 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:18 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 10:01 (sandra)<\/b>waiting on confirmation from tenant for Friday <\/p>

06\/08\/2024 15:02 (sandra)<\/b>Tuesday 13th 11 - 3pm <\/p>

14\/08\/2024 07:19 (alan)<\/b>Look at lights not working on balcony, fault found to be light fitting being in poor state of and all screws being seized up. Quote for replacement of light to follow <\/p>

14\/08\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61398","activity_ticket_id":"57352","ticket_reference":"HDT58437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is some cracks in the plaster in the corner of the kitchen, under the cupboard above the refrigerator","ticket_address_1":"Flat 2","ticket_address_2":"14 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"10\/09\/24","activity_end":"2024-09-10 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70777","activity_notes":"There is some cracks in the plaster in the corner of the kitchen, under the cupboard above the refrigeratorMonday 12th morning until 10.45 or 11.45 til 2pm ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:24 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 10:25 (sandra)<\/b>waiting on access <\/p>

05\/08\/2024 13:22 (sandra)<\/b>Best times are all morning until 1045, and 1145 to 1400, then after 4pm.<\/p>

16\/09\/2024 13:17 (dean)<\/b>Done 140.00<\/p>

16\/09\/2024 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61399","activity_ticket_id":"57353","ticket_reference":"HDT58438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate oven door handle ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/24","activity_end":"2024-08-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70778","activity_notes":"reinstate oven door handle keys for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:26 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 10:27 (sandra)<\/b>keys for access <\/p>

05\/08\/2024 13:02 (travis)<\/b>Replacement of oven handles fittings and refitted.<\/p>

06\/08\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61400","activity_ticket_id":"57354","ticket_reference":"HDT58439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"left front door is unable to open ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/24","activity_end":"2024-08-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70779","activity_notes":"Razer store on the Charing Cross Road RazerStoreUnit 7 53 Charing Cross RoadLondon WC2H 0NEOur left front door is unable to open as it catches the panel on the outside door arch. This usually happens every year from the hot weather as the materials used expand from the heat. ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:29 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 09:10 (travis)<\/b>Attended and liased with security but no one has any idea as to where this door is?, Awaiting further instructions.<\/p>

06\/08\/2024 09:32 (sandra)<\/b>emailed carole dowd for more information <\/p>

06\/08\/2024 14:50 (sandra)<\/b>Razor storedetails sent to Travis <\/p>

06\/08\/2024 15:15 (travis)<\/b>Attended and found door cladding (brass) to be coming away from door,door is very big and heavy and I would recommend a specialist door company (maybe 20\/20),To adjust door and refit brass cladding.possibly two men would be required.<\/p>

08\/08\/2024 13:00 (jane)<\/b>Chased TwentyTwenty for an attendance date <\/p>

09\/08\/2024 09:38 (jane)<\/b>Requested access for 13th August <\/p>

12\/08\/2024 09:09 (sandra)<\/b>Please cancel this request it's not a door we are responsible for, it belongs to the council. <\/p>

13\/08\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61401","activity_ticket_id":"57355","ticket_reference":"HDT58440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge seal need to be refitted ","ticket_address_1":"4 Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 6EY","cs_address_1":"4 Dansey Place","cs_id":"2920","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 6EY","ticket_client_site":"2920","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/24","activity_end":"2024-08-23 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70780","activity_notes":"fridge seal need to be refitted reinstate one of the fridge seal which Greg has left it in the fridge on the top shelf.At the moment the door isn't closing properly and pops open due to no grip.with keys Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:32 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 16:16 (sandra)<\/b>KEYS<\/p>

06\/08\/2024 08:43 (travis)<\/b>Attended and refitted seal left on the top shelf,this seal is decorative only and covers the gap between the fridge and housing unit,I have adjusted the doors to give the magnetic door seal a more airtight positive seal,A new seal is on order and will replace once I have delivery.<\/p>

06\/08\/2024 14:23 (sandra)<\/b>We have had to order a new fridge seal which will take 5 - 7 working days to be delivered. I will contact you when it is delivered. - Email Sent<\/b><\/p>

09\/08\/2024 11:38 (sandra)<\/b>repairaid 187<\/p>

13\/08\/2024 16:42 (sandra)<\/b>booked for 15th waiting on access details <\/p>

14\/08\/2024 09:11 (sandra)<\/b>confirmed <\/p>

15\/08\/2024 14:29 (travis)<\/b>Access given for repair aid,Keys returned to security office .<\/p>

16\/08\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61402","activity_ticket_id":"57356","ticket_reference":"HDT58441","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2No Flat packed cabinets to assemble","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/24","activity_end":"2024-08-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70781","activity_notes":"30No Flat packed cabinets to assemble","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:41 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 14:35 (sandra)<\/b>booked for Friday confirmed <\/p>

09\/08\/2024 10:47 (travis)<\/b>Construction of flat pack cabinets.<\/p>

09\/08\/2024 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61403","activity_ticket_id":"57357","ticket_reference":"HDT58442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair and redecorate hole in ceiling ","ticket_address_1":"29 Rathbone Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"29 Rathbone Street ","cs_id":"3021","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3021","ticket_status_code":"Cancelled","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"06\/08\/24","activity_end":"2024-08-06 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70782","activity_notes":"repair and redecorate hole in ceiling take a look with keys ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2024 12:02 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 10:00 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61406","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/24","activity_end":"2024-08-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70785","activity_notes":"rads and boiler checks rADS LEAKIUNGtuesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61407","activity_ticket_id":"57358","ticket_reference":"HDT58443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"All ceilings to be decorated except hallway","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2975","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2975","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/08\/24","activity_end":"2024-08-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70786","activity_notes":"All ceilings to be decorated except hallway","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 13:57 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 13:58 (sandra)<\/b>needs to be done before Monday 12th <\/p>

06\/08\/2024 11:36 (travis)<\/b>Returned and cut out mastic to outer and inner of front of shower sliding door and replaced in white.Cleaned out joint line in kitchen splash back, cleaned and applied white mastic to seal.<\/p>

06\/08\/2024 13:06 (jane)<\/b>Fridge shelf on order - 5 day lead-time <\/p>

07\/08\/2024 05:59 (michaelk)<\/b>Attended site to replace the towel rail brackets in both bathrooms. Stripped and re-packed the towel rail valves which were found leaking. The towel rail in the ensuite also required a replacement head. 2hrs labour plus parts, total 147.40 ex vat.<\/p>

08\/08\/2024 11:53 (dean)<\/b>280.00<\/p>

09\/08\/2024 16:27 (sandra)<\/b>booked for Tuesday 13th keys but knock first tenant is moving in <\/p>

14\/08\/2024 07:09 (alan)<\/b>Repair kitchen light replace dimmer switch <\/p>

14\/08\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61408","activity_ticket_id":"57359","ticket_reference":"HDT58444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2No alarms need to be replaced ","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/24","activity_end":"2024-08-08 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70787","activity_notes":"2No alarms need to be replaced ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 14:28 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 10:14 (sandra)<\/b>booked 8th vacant <\/p>

08\/08\/2024 20:03 (michaelk)<\/b>Attended site to replace 2 x faulty smoke alarms. Left in full working order. 1hr labour plus part, total 116.80 ex vat.<\/p>

09\/08\/2024 10:02 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 10:02 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/08\/2024 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61409","activity_ticket_id":"57291","ticket_reference":"HDT58376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into SugarSin","ticket_address_1":"1 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"1 Russel Street ","cs_id":"3017","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/24","activity_end":"2024-08-07 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70788","activity_notes":"leak into SugarSinleak coming from upstairs into our stock room. The wall & floor is wet.","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:55 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 13:17 (jane)<\/b>Management keys for access this afternoon <\/p>

30\/07\/2024 06:10 (michaelk)<\/b>Collected keys and attended site to investigate reported leak into ground floor shop. Attended shop to pinpoint the leak, which unfortunately had no live leak. We investigated possible causes in flat 1, running all outlets whilst checking the shop, with no resolution. Flat 2 in my opinion was a more cause, the tenant was home so I ran all outlets in the bathroom, whilst checking the shop. No leak could be identified. 2hrs labour 105<\/p>

30\/07\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2024 14:55 (sandra)<\/b>booked for Thursday at 11 am<\/p>

31\/07\/2024 09:03 (sandra)<\/b>keys for access Thursday <\/p>

02\/08\/2024 07:35 (michaelk)<\/b>Attended site to investigate further issues witha drainage leak into the ground floor shop. The problem was traced to the toilet in flat 2, which was removed. The pan connector fitted was the wrong type for the height of the soil pipe, this was corrected and replaced with a 20mm offset. The toilet was re-fitted and sealed.Note; the floor and stud wall have been damaged from the leak which may have to be inspected again and replaced. 4hrs labour plus parts, total 269.90 ex vat.<\/p>

02\/08\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>

02\/08\/2024 09:31 (roy)<\/b>Assist Michael with seeking leak.Toilet leak but a lot of water under tiled floor.When drying out this will need to be lifted and relayed.Toilet and back wall support needs removing and refixed.NTR to sugar Sin and fit board to box surround.Needs drying out first<\/p>

05\/08\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2024 14:50 (sandra)<\/b>still leaking access requested for Tuesday PM <\/p>

06\/08\/2024 10:44 (sandra)<\/b>booked for Wednesday 7th with keys <\/p>

08\/08\/2024 05:38 (michaelk)<\/b>Attended site to inspect leak from flat 2. We have forwarded a full report the office. 1hr labour 55<\/p>

08\/08\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 14:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/08\/2024 14:37 (sandra)<\/b>provisionally booked to remove boxing in. Waiting on FM to confirm<\/p>

15\/08\/2024 10:55 (jane)<\/b>Requested access for Wednesday morning 21st August <\/p>

21\/08\/2024 09:21 (jane)<\/b>Confirmed keys for access on Thursday morning 22nd August Please let them lock the door, just the lower lock. There are two locks, the one at the bottom to be locked, the lock on top kept unlocked.<\/p>

22\/08\/2024 11:10 (travis)<\/b>Removed tiles and boxing in to expose toilet pipeworks,Found leak to flush pipe fittings,Plumber repaired leak and tested.Reinstated boxing in and tiles and mastic where required.<\/p>

22\/08\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61410","activity_ticket_id":"57358","ticket_reference":"HDT58443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"All ceilings to be decorated except hallway","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2975","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2975","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/24","activity_end":"2024-08-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70789","activity_notes":"Gas check - to adjust thermo to a comfortable temperature. To replace missing towel rails metal cap - both bathrooms","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 13:57 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 13:58 (sandra)<\/b>needs to be done before Monday 12th <\/p>

06\/08\/2024 11:36 (travis)<\/b>Returned and cut out mastic to outer and inner of front of shower sliding door and replaced in white.Cleaned out joint line in kitchen splash back, cleaned and applied white mastic to seal.<\/p>

06\/08\/2024 13:06 (jane)<\/b>Fridge shelf on order - 5 day lead-time <\/p>

07\/08\/2024 05:59 (michaelk)<\/b>Attended site to replace the towel rail brackets in both bathrooms. Stripped and re-packed the towel rail valves which were found leaking. The towel rail in the ensuite also required a replacement head. 2hrs labour plus parts, total 147.40 ex vat.<\/p>

08\/08\/2024 11:53 (dean)<\/b>280.00<\/p>

09\/08\/2024 16:27 (sandra)<\/b>booked for Tuesday 13th keys but knock first tenant is moving in <\/p>

14\/08\/2024 07:09 (alan)<\/b>Repair kitchen light replace dimmer switch <\/p>

14\/08\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61411","activity_ticket_id":"57358","ticket_reference":"HDT58443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"All ceilings to be decorated except hallway","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2975","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2975","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/24","activity_end":"2024-08-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70790","activity_notes":"TUESDAY WITH KEYS Ensuite bathroom - to remove moldy silicone and apply new inside\/outside of the shower door and corners. Please check bathroom 2 if it it's moldy.Wine chiller - a small container secured with cello tape on top shelf to be removed. Not sure what is that for?glass shelf missing in the fridge ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 13:57 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 13:58 (sandra)<\/b>needs to be done before Monday 12th <\/p>

06\/08\/2024 11:36 (travis)<\/b>Returned and cut out mastic to outer and inner of front of shower sliding door and replaced in white.Cleaned out joint line in kitchen splash back, cleaned and applied white mastic to seal.<\/p>

06\/08\/2024 13:06 (jane)<\/b>Fridge shelf on order - 5 day lead-time <\/p>

07\/08\/2024 05:59 (michaelk)<\/b>Attended site to replace the towel rail brackets in both bathrooms. Stripped and re-packed the towel rail valves which were found leaking. The towel rail in the ensuite also required a replacement head. 2hrs labour plus parts, total 147.40 ex vat.<\/p>

08\/08\/2024 11:53 (dean)<\/b>280.00<\/p>

09\/08\/2024 16:27 (sandra)<\/b>booked for Tuesday 13th keys but knock first tenant is moving in <\/p>

14\/08\/2024 07:09 (alan)<\/b>Repair kitchen light replace dimmer switch <\/p>

14\/08\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61412","activity_ticket_id":"57360","ticket_reference":"HDT58445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16393 - redecoration ","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/08\/24","activity_end":"2024-08-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70791","activity_notes":"To carry out preparation works to all ceilings, walls and woodwork throughout.Apply 2no coats of colour match emulsion to ceilings and walls, undercoat all woodwork followed by 1No: top coat.To touch up black beams where needed. tenant moves in on 24th August ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 14:23 (jane)<\/b>Works commencing today<\/p>

23\/08\/2024 08:25 (dean)<\/b>Done <\/p>

23\/08\/2024 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61413","activity_ticket_id":"57361","ticket_reference":"HDT58446","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blow down ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70792","activity_notes":" Blow down all water heaters where possible on an annual basis to remove and scale and sludge build up.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2024 16:37 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 10:11 (sandra)<\/b>booked for Wednesday and Thursday 14th\/15th<\/p>

13\/08\/2024 14:48 (sandra)<\/b>rescheduled for 2\/3rd September as Mike is not coming in on Thursday 15th<\/p>

19\/09\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61414","activity_ticket_id":"57362","ticket_reference":"HDT58447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/24","activity_end":"2024-08-09 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70793","activity_notes":"List of works:FRIDAY AFTER MID DAY WITH TENANT The kitchen tap has a pull-out hose. Unfortunately it's broken and doesn't retract.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 16:39 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 14:26 (sandra)<\/b>waiting on confirmation of access<\/p>

07\/08\/2024 09:50 (sandra)<\/b>CONFIRMED AFTER 12 PM WITH TENANT FRIDAY <\/p>

09\/08\/2024 15:21 (travis)<\/b>Attended and realigned bottom push drawer,Taken details of overhead cupboard hinges and will order once sourced.<\/p>

12\/08\/2024 07:40 (michaelk)<\/b>Completed gas and plumbing checks. 85<\/p>

12\/08\/2024 09:01 (alan)<\/b>look at flickering light in bathroom Order replacement light fitting <\/p>

13\/08\/2024 09:48 (jane)<\/b>Look at flickering light in bathroom Ordered replacement light fitting - Email Sent<\/b><\/p>

13\/08\/2024 12:44 (sandra)<\/b>hinges on order 7 - 10 days <\/p>

22\/08\/2024 14:22 (sandra)<\/b>awaiting confirmation <\/p>

22\/08\/2024 16:53 (sandra)<\/b>10 - mid day for access Friday <\/p>

23\/08\/2024 12:44 (travis)<\/b>New top cupboard hinges fitted,Tested.<\/p>

23\/08\/2024 12:50 (jane)<\/b>New top cupboard hinges supplied and fitted, tested and left in full working order - Email Sent<\/b><\/p>

06\/09\/2024 09:24 (sandra)<\/b>still waiting on lights <\/p>

26\/09\/2024 16:56 (sandra)<\/b>requested 3rd to fit light <\/p>

27\/09\/2024 09:54 (sandra)<\/b>Booked for Thursday 3rd with tenant for access <\/p>

04\/10\/2024 15:34 (alan)<\/b>Replace light in bathroom Unable to locate driver unit for bathroom light in wall of showerQuote to follow for new lights on roof decking <\/p>

04\/10\/2024 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61415","activity_ticket_id":"57362","ticket_reference":"HDT58447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/24","activity_end":"2024-08-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70794","activity_notes":"List of works: after 10 am and before mid day Friday hinges ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 16:39 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 14:26 (sandra)<\/b>waiting on confirmation of access<\/p>

07\/08\/2024 09:50 (sandra)<\/b>CONFIRMED AFTER 12 PM WITH TENANT FRIDAY <\/p>

09\/08\/2024 15:21 (travis)<\/b>Attended and realigned bottom push drawer,Taken details of overhead cupboard hinges and will order once sourced.<\/p>

12\/08\/2024 07:40 (michaelk)<\/b>Completed gas and plumbing checks. 85<\/p>

12\/08\/2024 09:01 (alan)<\/b>look at flickering light in bathroom Order replacement light fitting <\/p>

13\/08\/2024 09:48 (jane)<\/b>Look at flickering light in bathroom Ordered replacement light fitting - Email Sent<\/b><\/p>

13\/08\/2024 12:44 (sandra)<\/b>hinges on order 7 - 10 days <\/p>

22\/08\/2024 14:22 (sandra)<\/b>awaiting confirmation <\/p>

22\/08\/2024 16:53 (sandra)<\/b>10 - mid day for access Friday <\/p>

23\/08\/2024 12:44 (travis)<\/b>New top cupboard hinges fitted,Tested.<\/p>

23\/08\/2024 12:50 (jane)<\/b>New top cupboard hinges supplied and fitted, tested and left in full working order - Email Sent<\/b><\/p>

06\/09\/2024 09:24 (sandra)<\/b>still waiting on lights <\/p>

26\/09\/2024 16:56 (sandra)<\/b>requested 3rd to fit light <\/p>

27\/09\/2024 09:54 (sandra)<\/b>Booked for Thursday 3rd with tenant for access <\/p>

04\/10\/2024 15:34 (alan)<\/b>Replace light in bathroom Unable to locate driver unit for bathroom light in wall of showerQuote to follow for new lights on roof decking <\/p>

04\/10\/2024 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61416","activity_ticket_id":"57362","ticket_reference":"HDT58447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/24","activity_end":"2024-10-03 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70795","activity_notes":"Access on 3rd Thursday PM with tenant The shower cubby lights in the main bathroom are flickering. Perhaps a faulty transformer?","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 16:39 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 14:26 (sandra)<\/b>waiting on confirmation of access<\/p>

07\/08\/2024 09:50 (sandra)<\/b>CONFIRMED AFTER 12 PM WITH TENANT FRIDAY <\/p>

09\/08\/2024 15:21 (travis)<\/b>Attended and realigned bottom push drawer,Taken details of overhead cupboard hinges and will order once sourced.<\/p>

12\/08\/2024 07:40 (michaelk)<\/b>Completed gas and plumbing checks. 85<\/p>

12\/08\/2024 09:01 (alan)<\/b>look at flickering light in bathroom Order replacement light fitting <\/p>

13\/08\/2024 09:48 (jane)<\/b>Look at flickering light in bathroom Ordered replacement light fitting - Email Sent<\/b><\/p>

13\/08\/2024 12:44 (sandra)<\/b>hinges on order 7 - 10 days <\/p>

22\/08\/2024 14:22 (sandra)<\/b>awaiting confirmation <\/p>

22\/08\/2024 16:53 (sandra)<\/b>10 - mid day for access Friday <\/p>

23\/08\/2024 12:44 (travis)<\/b>New top cupboard hinges fitted,Tested.<\/p>

23\/08\/2024 12:50 (jane)<\/b>New top cupboard hinges supplied and fitted, tested and left in full working order - Email Sent<\/b><\/p>

06\/09\/2024 09:24 (sandra)<\/b>still waiting on lights <\/p>

26\/09\/2024 16:56 (sandra)<\/b>requested 3rd to fit light <\/p>

27\/09\/2024 09:54 (sandra)<\/b>Booked for Thursday 3rd with tenant for access <\/p>

04\/10\/2024 15:34 (alan)<\/b>Replace light in bathroom Unable to locate driver unit for bathroom light in wall of showerQuote to follow for new lights on roof decking <\/p>

04\/10\/2024 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61417","activity_ticket_id":"57363","ticket_reference":"HDT58448","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Mattress topper to be disposed of ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/08\/24","activity_end":"2024-08-06 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70796","activity_notes":"Mattress topper to be disposed of it is already wrapped up and taped keys for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 16:43 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 16:44 (sandra)<\/b>keys for access <\/p>

06\/08\/2024 15:41 (travis)<\/b>Collection and disposal of mattress topper.<\/p>

06\/08\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61418","activity_ticket_id":"57364","ticket_reference":"HDT58449","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"order and delivery 2No Tins of Paint ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/24","activity_end":"2024-09-04 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70797","activity_notes":"order and delivery 2No Tins of Paint Dulux 66YR 33\/286 ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2024 09:15 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 11:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61419","activity_ticket_id":"57283","ticket_reference":"HDT58368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"silicone needs to be replaced ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/08\/24","activity_end":"2024-08-09 18:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70798","activity_notes":"silicone needs to be replaced Friday 9thPlease contact Sandy 07594220811Sagiv +44 7398 481750David +447756015484For access codes on the day(not tenant)","activity_timesheet":"2","ticket_notes_combined":"

26\/07\/2024 14:51 (System)<\/b>Ticket Created<\/p>

26\/07\/2024 14:51 (sandra)<\/b>finding out how much silicone needs to be replaced <\/p>

26\/07\/2024 16:37 (sandra)<\/b>. Please reach out to my colleagues for these access codes on Monday :Sagiv+44 7398 481750David +447756015484<\/p>

05\/08\/2024 13:30 (travis)<\/b>Attended between 11am -3pm, (13:30), and was refused entry by tenant.Rebooking required.<\/p>

06\/08\/2024 14:27 (sandra)<\/b>booked for Friday <\/p>

06\/08\/2024 14:27 (sandra)<\/b>must call numbers supplied for entry codes <\/p>

09\/08\/2024 14:23 (travis)<\/b>Cut out failed mastic seals within tiled shelf areas and replaced in matching colour and tidied up mastic to corners of shower.<\/p>

09\/08\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61420","activity_ticket_id":"57309","ticket_reference":"HDT58394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with the water pressure to the jet washer ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/08\/24","activity_end":"2024-08-06 10:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70799","activity_notes":"issue with the water pressure to the jet washer ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 12:00 (System)<\/b>Ticket Created<\/p>

30\/07\/2024 14:31 (sandra)<\/b>emailed clean machine for an appointment <\/p>

30\/07\/2024 15:56 (sandra)<\/b>attending Friday <\/p>

06\/08\/2024 09:29 (sandra)<\/b>We reported that the fuse on the wall socket in the cupboard where the machine is stored needs to be upgraded and same for the extension lead they use.Both of these are works that need to be rectified by an electrician.<\/p>

06\/08\/2024 13:55 (alan)<\/b>Replace faulty double socket in service cupboard and replace plug on extension lead <\/p>

06\/08\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61421","activity_ticket_id":"57263","ticket_reference":"HDT58348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/24","activity_end":"2024-08-28 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70800","activity_notes":"List of works - A blind string has fallen off from one of the windows and needs fixing.","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2024 10:18 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 10:19 (sandra)<\/b>access requested for 1st August at 8am <\/p>

25\/07\/2024 11:51 (sandra)<\/b>BOOKED WITH TENANT FOR MONDAY AT 2PM <\/p>

29\/07\/2024 15:04 (roy)<\/b>Return Thursday to use machine for showers.When pump kicks in the level doesn't drain fast enough.When pump doesn't kick in then drainage seems ok.Leak from drawer front but after test it didn't leak.Not sure what to do here. Repair Aid??Chain link ok<\/p>

30\/07\/2024 11:52 (sandra)<\/b>appliance engineer 31st 12 - 6pm<\/p>

01\/08\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>

06\/08\/2024 09:37 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2024 09:37 (sandra)<\/b>blind strings are still not repaired. Asked to access Wednesday 6th waiting for confirmation <\/p>

06\/08\/2024 15:16 (sandra)<\/b>No access for Wednesday waiting on tenant to reply with a new date <\/p>

09\/08\/2024 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61422","activity_ticket_id":"57365","ticket_reference":"HDT58450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reconnect the shower head to the wall ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/24","activity_end":"2024-08-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70801","activity_notes":"reconnect the shower head to the wall after 11 am Wednesday call 03300240102 for access 30 minutes before ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 09:40 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 09:41 (sandra)<\/b>waiting on access <\/p>

06\/08\/2024 15:00 (sandra)<\/b>booked Wednesday after 11am call portland brown for access 30 minutes before <\/p>

08\/08\/2024 05:35 (michaelk)<\/b>Attended site to investigate shower head fixing. Found the fixed arm had dropped, which had originally been stuck, using sealant. We have managed to seal and re-tighten the arm, however the angle of the original fixing runs down towards the shower head. (See attatched)If the landlords wants the arm to be removed and correctly fitted, some of the tiles will need to be broken out, to expose and fasten the pipework connections. 2hrs labour 105<\/p>

08\/08\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61423","activity_ticket_id":"57366","ticket_reference":"HDT58451","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"issue with lights in the apartment ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/24","activity_end":"2024-08-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70802","activity_notes":"issue with lights in the apartment Tenant will be home for access from mid day ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 09:45 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 10:03 (sandra)<\/b>tenant home for access from mid day <\/p>

06\/08\/2024 13:56 (alan)<\/b>Look at faulty lights order replacement dimmer switches for bedroom and hallway To return Thursday at 10am <\/p>

08\/08\/2024 14:02 (alan)<\/b>Relace faulty dimmer switch in hallway and bedroom <\/p>

08\/08\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61424","activity_ticket_id":"57361","ticket_reference":"HDT58446","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blow down ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70803","activity_notes":" Blow down all water heaters where possible on an annual basis to remove and scale and sludge build up.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2024 16:37 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 10:11 (sandra)<\/b>booked for Wednesday and Thursday 14th\/15th<\/p>

13\/08\/2024 14:48 (sandra)<\/b>rescheduled for 2\/3rd September as Mike is not coming in on Thursday 15th<\/p>

19\/09\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61425","activity_ticket_id":"57367","ticket_reference":"HDT58452","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply 2No x 5 litre tins of paint in Matt Finish code DULUX 70YR45261 urgent AND THEN PAINT THE BASEMENT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"08\/08\/24","activity_end":"2024-08-08 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70804","activity_notes":"To supply 2No x 5 litre tins of paint in Matt Finish code DULUX 66YR 33\/286 - urgent and deliver to site ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 11:04 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 11:54 (dean)<\/b>140.00<\/p>

08\/08\/2024 11:57 (jane)<\/b>(Ticket Closed)<\/p>

16\/08\/2024 16:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2024 16:27 (jane)<\/b> To supply 2No x 5 litre tins of paint in Matt Finish code DULUX 70YR45261 urgent to site and PAINT THE BASEMENT PLEASE <\/p>

20\/08\/2024 10:06 (jane)<\/b>Attending on Friday morning 23rd August <\/p>

23\/08\/2024 08:20 (dean)<\/b>Done<\/p>

23\/08\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61426","activity_ticket_id":"57358","ticket_reference":"HDT58443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"All ceilings to be decorated except hallway","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2975","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2975","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/24","activity_end":"2024-08-13 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70805","activity_notes":"check kitchen lights tenant reported not working.keys but knock first tenant is moving in The LED Light isnt properly working (it doesnt automatically turn off as it should)Kitchen lights blinking keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 13:57 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 13:58 (sandra)<\/b>needs to be done before Monday 12th <\/p>

06\/08\/2024 11:36 (travis)<\/b>Returned and cut out mastic to outer and inner of front of shower sliding door and replaced in white.Cleaned out joint line in kitchen splash back, cleaned and applied white mastic to seal.<\/p>

06\/08\/2024 13:06 (jane)<\/b>Fridge shelf on order - 5 day lead-time <\/p>

07\/08\/2024 05:59 (michaelk)<\/b>Attended site to replace the towel rail brackets in both bathrooms. Stripped and re-packed the towel rail valves which were found leaking. The towel rail in the ensuite also required a replacement head. 2hrs labour plus parts, total 147.40 ex vat.<\/p>

08\/08\/2024 11:53 (dean)<\/b>280.00<\/p>

09\/08\/2024 16:27 (sandra)<\/b>booked for Tuesday 13th keys but knock first tenant is moving in <\/p>

14\/08\/2024 07:09 (alan)<\/b>Repair kitchen light replace dimmer switch <\/p>

14\/08\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61427","activity_ticket_id":"57368","ticket_reference":"HDT58453","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 7th August and Thursday 8th August ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/08\/24","activity_end":"2024-08-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70806","activity_notes":"For Handyman Services for Wednesday 7th August and Thursday 8th August ","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2024 11:40 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61428","activity_ticket_id":"57369","ticket_reference":"HDT58454","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"MDR\/MDR\/16108 - Replacement Entrance Door.","ticket_address_1":"Flat 7","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/09\/24","activity_end":"2024-09-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70807","activity_notes":"Replacement Entrance Door.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 09:10 (jane)<\/b>Engineer attending this afternoon to take final measurements of flat entrance door <\/p>

23\/08\/2024 11:50 (jane)<\/b>Requested access for Thursday 5th September from 8am <\/p>

30\/08\/2024 11:00 (jane)<\/b>New Update : Now requested access for Monday 9th September <\/p>

09\/09\/2024 12:57 (sandra)<\/b>Waiting on confirmation for 16th<\/p>

11\/09\/2024 10:55 (sandra)<\/b>collect keys for Gentwell Services <\/p>

16\/09\/2024 15:13 (travis)<\/b>Replacement fire door to above apartment,Inc all existing furniture fitted to new.<\/p>

16\/09\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61429","activity_ticket_id":"57370","ticket_reference":"HDT58455","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilets on Level 1 are blocked ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/08\/24","activity_end":"2024-08-06 13:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70808","activity_notes":"toilets on Level 1 are blocked ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 12:20 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 13:54 (alan)<\/b>Unblock toilets on 1st floor <\/p>

06\/08\/2024 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61430","activity_ticket_id":"57358","ticket_reference":"HDT58443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"All ceilings to be decorated except hallway","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2975","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2975","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/24","activity_end":"2024-08-23 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70809","activity_notes":"missing fridge shelf on order ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2024 13:57 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 13:58 (sandra)<\/b>needs to be done before Monday 12th <\/p>

06\/08\/2024 11:36 (travis)<\/b>Returned and cut out mastic to outer and inner of front of shower sliding door and replaced in white.Cleaned out joint line in kitchen splash back, cleaned and applied white mastic to seal.<\/p>

06\/08\/2024 13:06 (jane)<\/b>Fridge shelf on order - 5 day lead-time <\/p>

07\/08\/2024 05:59 (michaelk)<\/b>Attended site to replace the towel rail brackets in both bathrooms. Stripped and re-packed the towel rail valves which were found leaking. The towel rail in the ensuite also required a replacement head. 2hrs labour plus parts, total 147.40 ex vat.<\/p>

08\/08\/2024 11:53 (dean)<\/b>280.00<\/p>

09\/08\/2024 16:27 (sandra)<\/b>booked for Tuesday 13th keys but knock first tenant is moving in <\/p>

14\/08\/2024 07:09 (alan)<\/b>Repair kitchen light replace dimmer switch <\/p>

14\/08\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61431","activity_ticket_id":"57371","ticket_reference":"HDT58456","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"alarm is beeping ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 2","cs_id":"925","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/24","activity_end":"2024-08-07 07:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70810","activity_notes":"alarm is beeping tenant home for access but will need to be done today ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 14:02 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 05:55 (michaelk)<\/b>Attended site but couldn't gain access to the lower lock. 1hr labour 55<\/p>

07\/08\/2024 09:06 (sandra)<\/b>keys didnt work. waiting on access <\/p>

08\/08\/2024 05:29 (michaelk)<\/b>Attended site to replace the battery to the bedroom smoke alarm. Tenants were home to give us access. 1hr labour plus parts, total 60.99 ex vat.<\/p>

08\/08\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61432","activity_ticket_id":"57372","ticket_reference":"HDT58457","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/16394 - Removal of rubbish ","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 1NU","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"20\/08\/24","activity_end":"2024-08-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70811","activity_notes":"Removal of rubbish ","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2024 16:28 (jane)<\/b>Requested access for Tuesday 20th August <\/p>

14\/08\/2024 09:24 (jane)<\/b>Confirmed access for Tuesday 20th August, to report to Marco the porter on site <\/p>

16\/08\/2024 12:47 (jane)<\/b>From 7:30am confirmed access for Tuesday 20th August, to report to Marco the porter on site<\/p>

21\/08\/2024 19:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61433","activity_ticket_id":"57373","ticket_reference":"HDT58458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Tuesday 13th August at 11am - Cleaner to give access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/08\/24","activity_end":"2024-08-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70812","activity_notes":"List of works - For Tuesday 13th August at 11am - Cleaner to give access 1 - To install threshold in the bathroom2 - To reinstate the wall skirting outside the bathroom3 - To install a small pull handle door rim","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 14:49 (System)<\/b>Ticket Created<\/p>

12\/08\/2024 13:10 (travis)<\/b>List of works,Mastic to outside of shower,Threshold bar to bathroom tiles,Reinstated skirting and made good,Pull type escutcheon to main door lock.<\/p>

13\/08\/2024 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61434","activity_ticket_id":"56925","ticket_reference":"HDT58010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16287 - Replacement blinds ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2432","cs_address_2":"9a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2432","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/24","activity_end":"2024-09-18 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70813","activity_notes":"Replacement blind","activity_timesheet":"2","ticket_notes_combined":"

14\/06\/2024 12:27 (jane)<\/b>Blackout blind expected in stock on 21st June and double roller blinds 28th June 2024<\/p>

21\/06\/2024 12:19 (sandra)<\/b>1 of 3 in reception waiting for balance of delivery <\/p>

10\/07\/2024 11:54 (sandra)<\/b>access requested for Tuesday 16th<\/p>

11\/07\/2024 09:12 (sandra)<\/b>tenant has scheduled 1pm on Friday 19th <\/p>

11\/07\/2024 10:13 (sandra)<\/b>tenant will be home for access on Friday 19th at 1 pm <\/p>

19\/07\/2024 14:48 (sandra)<\/b>one more blind to be ordered for the bedroom <\/p>

19\/07\/2024 14:59 (travis)<\/b>Fitted blinds to bedroom and living room.<\/p>

22\/07\/2024 10:13 (michael)<\/b>(Ticket Closed)<\/p>

23\/07\/2024 10:20 (jane)<\/b>Bedroom roller blind on order - expected in stock 30\/07\/2024<\/p>

06\/08\/2024 14:53 (sandra)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2024 14:57 (sandra)<\/b>emailed for access on 12th at 8am <\/p>

07\/08\/2024 09:35 (sandra)<\/b>the tenant can provide access on Thursday 15th- midday.<\/p>

15\/08\/2024 13:31 (jane)<\/b>To locate correct blind for bedroom and make another appointment <\/p>

22\/08\/2024 14:41 (sandra)<\/b>waiting for confirmation. Do not attend without email confirmation <\/p>

23\/08\/2024 08:56 (jane)<\/b>Awaiting on another date from the tenant <\/p>

27\/08\/2024 09:57 (sandra)<\/b>emailed for Friday 30th <\/p>

27\/08\/2024 12:46 (sandra)<\/b>booked for Wednesday 4th at mid day with tenant for access <\/p>

03\/09\/2024 14:59 (sandra)<\/b>tenant has cancelled appointment. Sent new one for w\/c 16th as requested. Waiting for confirmation <\/p>

03\/09\/2024 15:16 (sandra)<\/b>booked for mid day on 18th Sept<\/p>

06\/09\/2024 11:11 (sandra)<\/b>confirmed with tenant mid day 18th Sep<\/p>

18\/09\/2024 13:15 (travis)<\/b>New blinds fitted in bedroom.<\/p>

18\/09\/2024 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61435","activity_ticket_id":"57324","ticket_reference":"HDT58409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/24","activity_end":"2024-08-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70814","activity_notes":"list of works-lights in the kitchen are not working 12th with tenant about mid day","activity_timesheet":null,"ticket_notes_combined":"

31\/07\/2024 09:45 (System)<\/b>Ticket Created<\/p>

31\/07\/2024 10:15 (sandra)<\/b>Friday tenant will be home <\/p>

02\/08\/2024 16:15 (roy)<\/b>Replaced fuse behind ovenReset clock<\/p>

02\/08\/2024 16:17 (travis)<\/b>Attended and replaced oven lamp and tested.Removed high level cupboard door for safety and new hinges on order,Lights may need replacing so an electricians opinion would now be needed.<\/p>

06\/08\/2024 15:12 (sandra)<\/b>emailed for access on Monday 12th <\/p>

07\/08\/2024 09:37 (sandra)<\/b>tenant home for access on 10th <\/p>

07\/08\/2024 09:39 (sandra)<\/b>12th<\/p>

12\/08\/2024 14:13 (travis)<\/b>Replacement of hinges to top cupboard.<\/p>

13\/08\/2024 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61436","activity_ticket_id":"57374","ticket_reference":"HDT58459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16396 - 1st and 2nd floor AC Service ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/08\/24","activity_end":"2024-08-19 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70815","activity_notes":"1st and 2nd floor AC Service Both offices confirmed access on Monday 19 August from 9:00The access to the roof is via fixed ladder located near rear fire exit padlock code - 789","activity_timesheet":null,"ticket_notes_combined":"

08\/08\/2024 14:48 (jane)<\/b>Requested access to service the ACs on Friday 16th August <\/p>

13\/08\/2024 16:43 (jane)<\/b>Rescheduling appointment <\/p>

14\/08\/2024 10:16 (jane)<\/b>Requested access for Monday 19th August <\/p>

15\/08\/2024 13:06 (jane)<\/b>Both offices confirmed access on Monday 19 August from 9:00Please collect the keys from security too the front building. The access to the roof is via fixed ladder located near rear fire exit padlock code - 789<\/p>

19\/08\/2024 18:55 (michael)<\/b>(Ticket Closed)<\/p>

10\/09\/2024 13:11 (jane)<\/b>Report with images sent to client regarding external condensing units are sitting on timber supports, these are rotten and not in good order <\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61438","activity_ticket_id":"57354","ticket_reference":"HDT58439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"left front door is unable to open ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"13\/08\/24","activity_end":"2024-08-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70817","activity_notes":"Our left front door is unable to open as it catches the panel on the outside door arch. This usually happens every year from the hot weather as the materials used expand from the heat. ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2024 10:29 (System)<\/b>Ticket Created<\/p>

06\/08\/2024 09:10 (travis)<\/b>Attended and liased with security but no one has any idea as to where this door is?, Awaiting further instructions.<\/p>

06\/08\/2024 09:32 (sandra)<\/b>emailed carole dowd for more information <\/p>

06\/08\/2024 14:50 (sandra)<\/b>Razor storedetails sent to Travis <\/p>

06\/08\/2024 15:15 (travis)<\/b>Attended and found door cladding (brass) to be coming away from door,door is very big and heavy and I would recommend a specialist door company (maybe 20\/20),To adjust door and refit brass cladding.possibly two men would be required.<\/p>

08\/08\/2024 13:00 (jane)<\/b>Chased TwentyTwenty for an attendance date <\/p>

09\/08\/2024 09:38 (jane)<\/b>Requested access for 13th August <\/p>

12\/08\/2024 09:09 (sandra)<\/b>Please cancel this request it's not a door we are responsible for, it belongs to the council. <\/p>

13\/08\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61439","activity_ticket_id":"57375","ticket_reference":"HDT58460","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"MDR\/JH\/16395 - 1st Floor Office -Ceiling Repair ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"27\/08\/24","activity_end":"2024-08-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70818","activity_notes":"1st Floor Office - Ceiling Repair","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 16:40 (jane)<\/b>This work has been approved.Confirmed 8:00am on Monday 12th August <\/p>

20\/08\/2024 11:14 (jane)<\/b>Requested access for Friday 30th August <\/p>

22\/08\/2024 09:38 (sandra)<\/b>rescheduled Tuesday <\/p>

27\/08\/2024 12:27 (dean)<\/b>240.00<\/p>

27\/08\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61440","activity_ticket_id":"57376","ticket_reference":"HDT58461","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"lights not working ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/08\/24","activity_end":"2024-08-28 09:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70819","activity_notes":"lights not working Lights still playing up according to the report. - Camlar ","activity_timesheet":null,"ticket_notes_combined":"

07\/08\/2024 09:27 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 09:27 (sandra)<\/b>waiting on appointment from Camlar <\/p>

11\/10\/2024 12:16 (sandra)<\/b>attending Friday 11th<\/p>

18\/10\/2024 15:29 (alan)<\/b>Investigate no power to lights court yard area to southeast block Found there to be no supply to fittings, unable to trace cable Quote to follow to rewire circuit <\/p>

18\/10\/2024 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61441","activity_ticket_id":"57289","ticket_reference":"HDT58374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional issues with the shower","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/24","activity_end":"2024-08-07 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70820","activity_notes":"shower not draining ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:33 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 12:36 (sandra)<\/b>requested access for Tuesday 30th <\/p>

29\/07\/2024 14:41 (sandra)<\/b>Tuesday with keys but knock first after 12 pm<\/p>

31\/07\/2024 06:10 (michaelk)<\/b>Attended site to investigate various issues with the shower. Tightened handset fitting which was loose. The shower enclosure requires a new seal all round as the seal leaks. Note; the right hand side of the wall requires redecorating once the seal has been replaced. 1hr labour 55<\/p>

02\/08\/2024 15:12 (sandra)<\/b>silicone booked for 9th Friday <\/p>

02\/08\/2024 15:13 (sandra)<\/b>decorating to water damage area after the silicone has been replaced <\/p>

05\/08\/2024 09:27 (sandra)<\/b>keys 9th <\/p>

07\/08\/2024 10:09 (sandra)<\/b>BOOK FOR 15TH<\/p>

07\/08\/2024 10:32 (sandra)<\/b>with keys on 9th as tenant is now leaving home at 9am <\/p>

08\/08\/2024 05:21 (michaelk)<\/b>Collected keys and attended site to investigate the shower draining fault. Removed the trap and cleaned out debris which was restricting the flow. Re-assembled and tested, leaving 8n full working order. 2hrs labour 105<\/p>

09\/08\/2024 12:53 (travis)<\/b>Replacement mastic seals in shower cubicle.<\/p>

16\/09\/2024 13:16 (dean)<\/b>150.00<\/p>

16\/09\/2024 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61442","activity_ticket_id":"57377","ticket_reference":"HDT58462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ensuite Room 2 has a blocked shower ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/24","activity_end":"2024-08-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70821","activity_notes":"ensuite Room 2 has a blocked shower ensuite bedroom is left unlocked please enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 09:33 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 11:42 (sandra)<\/b>, Please enter with keys. The ensuite bedroom is left unlocked.<\/p>

08\/08\/2024 19:56 (michaelk)<\/b>Attended site to investigate shower drainage. Removed large amounts of hair that was blocking the trap. Eventually got the water to run clear, leaving in full working order. 2hrs labour 105<\/p>

09\/08\/2024 10:05 (jane)<\/b>(Ticket Closed)<\/p>

13\/09\/2024 15:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/09\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61443","activity_ticket_id":"57378","ticket_reference":"HDT58463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The kitchen cabinets is broken off .","ticket_address_1":"Flat 1, 25a Catherine Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1, 25a Catherine Street ","cs_id":"2886","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2886","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/08\/24","activity_end":"2024-08-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70822","activity_notes":"The kitchen cabinets is broken off .tenant home for access PM Monday 12th","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 11:58 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 11:59 (sandra)<\/b>Monday 12th with tenant - PM <\/p>

12\/08\/2024 15:06 (travis)<\/b>Filled hinge holes in unit with two parts adhesive and wooden dowels,Chisled flush and refitted door and hinges, realigned door and washing machine door to suit.<\/p>

13\/08\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61444","activity_ticket_id":"57379","ticket_reference":"HDT58464","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To allow to touch up common parts ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/08\/24","activity_end":"2024-08-09 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70823","activity_notes":"To allow to touch up common parts ","activity_timesheet":null,"ticket_notes_combined":"

07\/08\/2024 11:59 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 11:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61445","activity_ticket_id":"57380","ticket_reference":"HDT58465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mag lock on the gates has lose wires ","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/08\/24","activity_end":"2024-08-29 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70824","activity_notes":"mag lock on the gates has lose wires ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 12:39 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 14:33 (alan)<\/b>Cable to lock found to be broken and this is a sealed unit New maglock ordered <\/p>

08\/08\/2024 15:27 (sandra)<\/b>on order 3- 5 working days <\/p>

08\/08\/2024 15:36 (jane)<\/b>Cable to lock found to be broken and this is a sealed unit New maglock ordered - Email Sent<\/b><\/p>

09\/08\/2024 11:14 (sandra)<\/b>Waiting on delivery <\/p>

13\/08\/2024 10:33 (sandra)<\/b>booked for 19th <\/p>

29\/08\/2024 13:28 (alan)<\/b>Return to site and replace broken mag lock <\/p>

29\/08\/2024 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61446","activity_ticket_id":"57381","ticket_reference":"HDT58466","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To touch up decoration to 4th floor clients mezzanine floor ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/08\/24","activity_end":"2024-08-14 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70825","activity_notes":"To touch up decoration to 4th floor clients mezzanine floor ","activity_timesheet":null,"ticket_notes_combined":"

07\/08\/2024 13:20 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61447","activity_ticket_id":"57382","ticket_reference":"HDT58467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd Floor Office - locked out of office - urgent - Eva on site ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/24","activity_end":"2024-08-07 14:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70826","activity_notes":"2nd Floor Office - locked out of office - urgent - Eva on site ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 13:25 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 15:53 (roy)<\/b>Unable to open without damaging door.Got foxes to attend. Gained access and also replaced black euro cylinder <\/p>

07\/08\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61448","activity_ticket_id":"57383","ticket_reference":"HDT58468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap leaking","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/24","activity_end":"2024-09-30 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70827","activity_notes":"Kitchen tap leakingMonday 30th with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 15:54 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 15:55 (sandra)<\/b>booked Friday tenant to provide access <\/p>

12\/08\/2024 07:39 (michaelk)<\/b>Attended site to attempt to repair the leaking kitchen tap. Tried various inserts, however the design of the tap prevented a permanent repair. A replacement tap has been ordered. 2hrs labour 105<\/p>

13\/08\/2024 09:56 (jane)<\/b>Attended site to attempt to repair the leaking kitchen tap. Tried various inserts, however the design of the tap prevented a permanent repair. A replacement tap has been ordered. - Email Sent<\/b><\/p>

25\/09\/2024 11:16 (jane)<\/b>Emailing client for an update if the tap is still required <\/p>

25\/09\/2024 11:16 (sandra)<\/b>chased for update from Lilian as tenant is moving out <\/p>

25\/09\/2024 11:19 (sandra)<\/b>booked for Monday after 10 am <\/p>

25\/09\/2024 16:35 (sandra)<\/b>booked for Monday 30th with tenant <\/p>

01\/10\/2024 07:26 (michaelk)<\/b>Attended site to replace the leaking kitchen tap. Adapted pipework to suit and left in full working order. 3hrs labour plus parts, total 275.90 ex vat.<\/p>

01\/10\/2024 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61449","activity_ticket_id":"57384","ticket_reference":"HDT58469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom ceiling needs painting ","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/09\/24","activity_end":"2024-09-09 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70828","activity_notes":"bathroom ceiling needs painting Monday 9th with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 16:13 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 13:22 (sandra)<\/b>booked for Monday 9th<\/p>

06\/09\/2024 09:06 (sandra)<\/b>Monday 9th with keys <\/p>

10\/09\/2024 10:52 (dean)<\/b>Done <\/p>

10\/09\/2024 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61450","activity_ticket_id":"57385","ticket_reference":"HDT58470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/24","activity_end":"2024-09-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70829","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 16:31 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 16:33 (sandra)<\/b>booked for 2nd September <\/p>

08\/08\/2024 16:38 (sandra)<\/b>new tenant moves in on 6th September <\/p>

28\/08\/2024 11:00 (sandra)<\/b>Alan to give final checks on 5th <\/p>

03\/09\/2024 12:11 (travis)<\/b>Itc works.<\/p>

04\/09\/2024 07:54 (michaelk)<\/b>Attended site to run up the heating system and check for correct operation. Checked all actuators and controllers and rectified a wiring fault with the liv8ng room sensor. 2hrs labour 105<\/p>

05\/09\/2024 10:08 (alan)<\/b>ITC checks <\/p>

05\/09\/2024 17:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61451","activity_ticket_id":"57385","ticket_reference":"HDT58470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/24","activity_end":"2024-09-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70830","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 16:31 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 16:33 (sandra)<\/b>booked for 2nd September <\/p>

08\/08\/2024 16:38 (sandra)<\/b>new tenant moves in on 6th September <\/p>

28\/08\/2024 11:00 (sandra)<\/b>Alan to give final checks on 5th <\/p>

03\/09\/2024 12:11 (travis)<\/b>Itc works.<\/p>

04\/09\/2024 07:54 (michaelk)<\/b>Attended site to run up the heating system and check for correct operation. Checked all actuators and controllers and rectified a wiring fault with the liv8ng room sensor. 2hrs labour 105<\/p>

05\/09\/2024 10:08 (alan)<\/b>ITC checks <\/p>

05\/09\/2024 17:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61452","activity_ticket_id":"57386","ticket_reference":"HDT58471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"On the staircase of the first floor (outside the toilet) the window restrictors have been taken off multiple times, could we put lockable window restrictors in place to prevent this from happening ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/08\/24","activity_end":"2024-08-12 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70831","activity_notes":"On the staircase of the first floor (outside the toilet) the window restrictors have been taken off multiple times, could we put lockable window restrictors in place to prevent this from happening ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 16:44 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 16:45 (sandra)<\/b>Monday 12th with keys <\/p>

12\/08\/2024 08:56 (travis)<\/b>Reinstated original sash window restrictors and fitted X2 new keyed \/ cabled restrictors to prevent full opening of window.<\/p>

13\/08\/2024 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61453","activity_ticket_id":"56586","ticket_reference":"HDT57671","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Damp damage to the living room wall ","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/08\/24","activity_end":"2024-08-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70832","activity_notes":"For Friday Morning 16th August tenant can give access at 9am Damp damage to the living room wall ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2024 13:46 (System)<\/b>Ticket Created<\/p>

04\/06\/2024 10:35 (jane)<\/b>Sent Method Statement to client for approval <\/p>

05\/06\/2024 10:31 (jane)<\/b>Submitted permit to client - awaiting approval For Friday 14th June <\/p>

12\/06\/2024 12:29 (jane)<\/b>Waiting for the permit to be approved <\/p>

08\/08\/2024 09:57 (jane)<\/b>Requested access for Tuesday 13th August at 8am <\/p>

08\/08\/2024 14:58 (jane)<\/b>Requested access for Friday 16th August at 8am<\/p>

12\/08\/2024 09:58 (sandra)<\/b>confirmed by Sue <\/p>

13\/08\/2024 10:10 (jane)<\/b>For Friday Morning 16th August tenant can give access at 9am <\/p>

16\/08\/2024 14:38 (alan)<\/b>Help Travis <\/p>

16\/08\/2024 15:21 (travis)<\/b>Wall repairs to prevent damp to living room wall.<\/p>

16\/08\/2024 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61455","activity_ticket_id":"57387","ticket_reference":"HDT58472","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replacement extractor fan in bathroom ","ticket_address_1":"Flat 1","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 1","cs_id":"2912","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2H 9JS","ticket_client_site":"2912","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/24","activity_end":"2024-08-08 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70834","activity_notes":"Replacement extractor fan in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2024 10:52 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 13:59 (alan)<\/b>Look at extractor fan in bathroom not working Replace faulty extractor fan <\/p>

08\/08\/2024 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61456","activity_ticket_id":"57388","ticket_reference":"HDT58473","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replacement heat detector in kitchen ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/24","activity_end":"2024-08-08 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70835","activity_notes":"Replacement heat detector in kitchen ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2024 10:53 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 13:56 (alan)<\/b>Replace heat alarm in kitchen <\/p>

08\/08\/2024 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61457","activity_ticket_id":"57389","ticket_reference":"HDT58474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 1","cs_id":"3024","cs_address_2":"27 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3024","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/24","activity_end":"2024-08-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70836","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2024 12:28 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 13:49 (roy)<\/b>Pat test<\/p>

21\/08\/2024 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61458","activity_ticket_id":"57390","ticket_reference":"HDT58475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 2","cs_id":"3025","cs_address_2":"27 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3025","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/24","activity_end":"2024-08-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70837","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2024 12:29 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 13:49 (roy)<\/b>Pat test<\/p>

21\/08\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61459","activity_ticket_id":"57391","ticket_reference":"HDT58476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 3 ","ticket_address_2":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 3 ","cs_id":"3026","cs_address_2":"27 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3026","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/24","activity_end":"2024-08-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70838","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2024 12:30 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 13:50 (roy)<\/b>Pat test <\/p>

21\/08\/2024 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61460","activity_ticket_id":"57392","ticket_reference":"HDT58477","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace extractor fan in bathroom ","ticket_address_1":"Flat 2, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, Wellington Court ","cs_id":"3027","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3027","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/08\/24","activity_end":"2024-08-08 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70839","activity_notes":"To replace extractor fan in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2024 13:46 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 13:59 (alan)<\/b>Look at extractor fan in bathroom not working Replace faulty extractor fan <\/p>

08\/08\/2024 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61461","activity_ticket_id":"57393","ticket_reference":"HDT58478","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16398 - PAT testing and Annual Emergency Lighting Test ","ticket_address_1":"18 Stoney Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9AD","cs_address_1":"18 Stoney Street ","cs_id":"3022","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 9AD","ticket_client_site":"3022","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/08\/24","activity_end":"2024-08-28 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70840","activity_notes":"PAT testing and Annual Emergency Lighting Test ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 16:30 (sandra)<\/b>7am Friday 23rd PAt test12am midnight for the out of hours emergency test Friday night <\/p>

22\/08\/2024 13:37 (jane)<\/b>Friday 23rd 12am midnight for the out of hours emergency test Friday nightRescheduled PAT testing for Wednesday morning 28th August at 7am <\/p>

27\/08\/2024 07:53 (alan)<\/b>Quoted works Emergency light test <\/p>

28\/08\/2024 12:16 (alan)<\/b>PAT test <\/p>

28\/08\/2024 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61462","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/24","activity_end":"2024-08-13 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70841","activity_notes":"List of works Tuesday Replacement integrated dishwasher door - Window Locker not working in the master bedroom, and neither on the right window of the living room. So we cannot lock them - Roller not working on the right window in the living room (impossible to keep the window open, its always shutting by herself). We think that the cord is not strong enough- Sometimes the door of the wardrobe of the master bedroom open by herself Tuesday tenant should be in for access ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61463","activity_ticket_id":"57394","ticket_reference":"HDT58479","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16400 - Water damage repair ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"21\/08\/24","activity_end":"2024-08-21 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70842","activity_notes":"Water damage repair To allow to attend the above site with all necessary plant\/materials and carry out protection works as required,To carry out preparation works to water damaged hallway wall, scrape back, apply stain sealer, fill and make good. Apply 2No: coats of colour match emulsion.Remove all protection and clean all working areas on completion.","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2024 08:24 (dean)<\/b>Done120Extra walls done asked by Sue 120Total 240.00<\/p>

23\/08\/2024 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61464","activity_ticket_id":"57395","ticket_reference":"HDT58480","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16401 - Additional Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"22\/08\/24","activity_end":"2024-08-22 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70843","activity_notes":"Additional Redecoration Works To allow for a decorating team to attend the above site and carry out all necessary protection works.To carry out preparation works and touch up decoration where required to 5No doors, inside of wardrobes, woodwork and ceilings Remove all protection works and clean site on completion.","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2024 08:21 (dean)<\/b>Done <\/p>

23\/08\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61465","activity_ticket_id":"57398","ticket_reference":"HDT58483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16293 - Electrical Remedial Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/24","activity_end":"2024-08-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70844","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 11:00 (sandra)<\/b>requested for 21st <\/p>

23\/08\/2024 08:50 (alan)<\/b>Quoted works <\/p>

23\/08\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61466","activity_ticket_id":"57397","ticket_reference":"HDT58482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16294 - Electrical Remedial Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/24","activity_end":"2024-08-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70845","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 10:56 (sandra)<\/b>access requested for 17th <\/p>

09\/08\/2024 10:58 (sandra)<\/b>Tuesday 20th waiting for access <\/p>

12\/08\/2024 11:47 (sandra)<\/b>confirmed keys but knock first <\/p>

15\/08\/2024 14:47 (alan)<\/b>Quoted works <\/p>

15\/08\/2024 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61467","activity_ticket_id":"57396","ticket_reference":"HDT58481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16295 - Electrical remedial works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/24","activity_end":"2024-08-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70846","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 11:04 (sandra)<\/b>requested for Thursday 15th<\/p>

12\/08\/2024 10:29 (sandra)<\/b>Apologies for the delay but i am not very well at the moment. As my flat is a studio flat, so have no privacy when engineers are here, would it be possible to postpone this until next week, as whilst i am unwell and in bed i would rather not have people in my home. <\/p>

12\/08\/2024 11:48 (sandra)<\/b>confirmed for 20th <\/p>

12\/08\/2024 13:07 (sandra)<\/b>tenant home for access confirmed 20th<\/p>

21\/08\/2024 06:15 (alan)<\/b>Quoted works <\/p>

21\/08\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61468","activity_ticket_id":"57399","ticket_reference":"HDT58484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenant checks and gas and pat testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/24","activity_end":"2024-09-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70847","activity_notes":"inter-tenant checks For Wednesday 25th September Collect keys from Lilian ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2024 16:42 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 11:29 (sandra)<\/b>ITC's booked for 30th September and new tenant moves in on 4th October <\/p>

20\/09\/2024 09:36 (jane)<\/b>For Wednesday 25th September Please collect keys from LIlian for access<\/p>

25\/09\/2024 11:16 (travis)<\/b>ITC works.<\/p>

26\/09\/2024 07:51 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/09\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61469","activity_ticket_id":"57399","ticket_reference":"HDT58484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenant checks and gas and pat testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/24","activity_end":"2024-09-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70848","activity_notes":"Check boiler and rads and gas and pat testing For Wednesday 25th September Travis will be on site ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2024 16:42 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 11:29 (sandra)<\/b>ITC's booked for 30th September and new tenant moves in on 4th October <\/p>

20\/09\/2024 09:36 (jane)<\/b>For Wednesday 25th September Please collect keys from LIlian for access<\/p>

25\/09\/2024 11:16 (travis)<\/b>ITC works.<\/p>

26\/09\/2024 07:51 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/09\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61470","activity_ticket_id":"57400","ticket_reference":"HDT58485","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16404 - Electrical remedial works required following PAT testing ","ticket_address_1":"Flat 2","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/24","activity_end":"2024-09-03 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70849","activity_notes":"Electrical remedial works required following PAT testing after 10am on 3rd September ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 11:07 (sandra)<\/b>requested access for 26th<\/p>

21\/08\/2024 16:00 (sandra)<\/b>rescheduled for 3 September awaiting confirmation <\/p>

21\/08\/2024 16:27 (sandra)<\/b>after 10 am on 3rd September confirmed <\/p>

03\/09\/2024 12:07 (alan)<\/b>Quoted works <\/p>

03\/09\/2024 13:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61471","activity_ticket_id":"57401","ticket_reference":"HDT58486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock on the bin store at central cross is faulty.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/24","activity_end":"2024-08-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70850","activity_notes":"lock on the bin store at central cross is faulty.","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 10:01 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 12:07 (travis)<\/b>Attended and found coded lock to be faulty,New lock\/handle on order.<\/p>

09\/08\/2024 14:40 (sandra)<\/b>new digi lock ordered <\/p>

19\/08\/2024 09:09 (travis)<\/b>Attended and replaced manual coded lock, handle and latch, setting the code the same as original.Tested.<\/p>

19\/08\/2024 09:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61472","activity_ticket_id":"57402","ticket_reference":"HDT58487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic) - Kiosk ","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"15a Little Newport Street ","cs_id":"1375","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"1375","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/24","activity_end":"2024-08-19 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70851","activity_notes":"EICR (NICEic) - Kiosk ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 10:11 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:12 (sandra)<\/b>waiting on instructions for access <\/p>

09\/08\/2024 11:07 (sandra)<\/b>requested Tuesday <\/p>

09\/08\/2024 14:09 (sandra)<\/b>confirmed with keys <\/p>

16\/08\/2024 14:37 (jane)<\/b>Continuing with inspection on Monday 19th August <\/p>

20\/08\/2024 12:03 (alan)<\/b>Electrical inspection <\/p>

20\/08\/2024 12:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61473","activity_ticket_id":"57403","ticket_reference":"HDT58488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fitted replacement battery co alarm which was due to run out before next inspection. Fitted new ei 208.","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/08\/24","activity_end":"2024-08-09 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70852","activity_notes":"Fitted replacement battery co alarm which was due to run out before next inspection. Fitted new ei 208.","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2024 10:14 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61474","activity_ticket_id":"57404","ticket_reference":"HDT58489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"order the below items","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/24","activity_end":"2024-08-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70853","activity_notes":"order the below itemspaper towel dispenser x 2still waiting on soap dispensers so dont close down ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 10:26 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:34 (sandra)<\/b>paper towel dispensers expected Monday 12thsoap dispensers expected Tuesday 20th - Email Sent<\/b><\/p>

13\/08\/2024 11:06 (sandra)<\/b>paper towel dispensers to be delivered still waiting on soap dispensers <\/p>

19\/08\/2024 10:21 (travis)<\/b>Collection and delivery of sanitation items <\/p>

19\/08\/2024 10:43 (michael)<\/b>(Ticket Closed)<\/p>

03\/09\/2024 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/09\/2024 12:12 (sandra)<\/b>To meet with Anna at 9am to look at where to fit the new sanitary parts <\/p>

06\/09\/2024 09:22 (travis)<\/b>Met with Anna and walked through 77 St martins & 21 new row to determine exact locations for fitment of bathroom furniture,To be booked in.<\/p>

06\/09\/2024 09:30 (sandra)<\/b>waiting on delivery of dispensers <\/p>

17\/09\/2024 10:58 (jane)<\/b>Attending Wednesday morning 18th September to commence with fitting the dispensers <\/p>

18\/09\/2024 11:46 (travis)<\/b>Fitted x8 toilet roll dispensers,X6 soap dispensers,X2 paper towels dispensers.<\/p>

18\/09\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61475","activity_ticket_id":"57405","ticket_reference":"HDT58490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"order 4No paper towel dispensers ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/24","activity_end":"2024-08-15 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70854","activity_notes":"order 4No paper towel dispensers just to be delivered to Anna ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 10:36 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:37 (sandra)<\/b>Arriving Monday 12th <\/p>

13\/08\/2024 11:04 (sandra)<\/b>to be delivered to Anna<\/p>

19\/08\/2024 10:23 (travis)<\/b>Collection and delivery of items.<\/p>

19\/08\/2024 10:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61476","activity_ticket_id":"57406","ticket_reference":"HDT58491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16269 - New kitchen doors and water damage repairs ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/24","activity_end":"2024-08-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70855","activity_notes":"New Kitchen doors measurements Travis for Tuesday 20th August between 2 and 4pm, tenant will provide access, please speak to Michael before attending ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 11:05 (jane)<\/b>Requested access for Tuesday afternoon 13th August to take final measurements of the kitchen doors, plinths, end panels etc <\/p>

09\/08\/2024 14:27 (jane)<\/b>Client would like Wednesday 14th August, requested access at 2pm <\/p>

09\/08\/2024 15:11 (jane)<\/b>For Wednesday 14th August, Tenant will be home to provide access at 2pm<\/p>

14\/08\/2024 09:34 (jane)<\/b>Requested access for Tuesday 20th August <\/p>

16\/08\/2024 14:15 (jane)<\/b>Confirmed access on Tuesday 20th August between 2 and 4pm - Tenant home for access <\/p>

20\/08\/2024 15:50 (travis)<\/b>Attended and taken details for kitchen works,Details given to MDR <\/p>

21\/11\/2024 11:12 (jane)<\/b>Kitchen doors on order - expected delivery date Wednesday 4th December <\/p>

10\/12\/2024 10:57 (jane)<\/b>Update - sent an email to the client Given the nature of the works and involving the difficult timescale the tenant has provided due to his commitments and the requirements to strip out approx. 70 precent of the kitchen to carry out worktop repairs and replacement doors, plinths, posts etc, would it be better to program in the some dates for the tenant in January?, so that we will time, as we will require 3 \/ 4 consecutive days <\/p>

17\/12\/2024 10:01 (sandra)<\/b>booked for 20th tenant at home <\/p>

20\/12\/2024 16:34 (jack)<\/b>Done 240<\/p>

09\/01\/2025 14:03 (jane)<\/b>Tenant confirmed access for 16th and 17th January - 8:30am start time <\/p>

17\/01\/2025 07:33 (iain)<\/b>Kitchen cupboard doors.<\/p>

17\/01\/2025 15:54 (iain)<\/b>Kitchen works.<\/p>

21\/01\/2025 09:29 (iain)<\/b>Kitchen works.<\/p>

27\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

28\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:27 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61477","activity_ticket_id":"57406","ticket_reference":"HDT58491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16269 - New kitchen doors and water damage repairs ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/12\/24","activity_end":"2024-12-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70856","activity_notes":"To carry out preparation works to water damaged areas to rear bedroom scrape back, apply stain sealer,fill and make good. Apply 2No: coats of colour match emulsion.","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 11:05 (jane)<\/b>Requested access for Tuesday afternoon 13th August to take final measurements of the kitchen doors, plinths, end panels etc <\/p>

09\/08\/2024 14:27 (jane)<\/b>Client would like Wednesday 14th August, requested access at 2pm <\/p>

09\/08\/2024 15:11 (jane)<\/b>For Wednesday 14th August, Tenant will be home to provide access at 2pm<\/p>

14\/08\/2024 09:34 (jane)<\/b>Requested access for Tuesday 20th August <\/p>

16\/08\/2024 14:15 (jane)<\/b>Confirmed access on Tuesday 20th August between 2 and 4pm - Tenant home for access <\/p>

20\/08\/2024 15:50 (travis)<\/b>Attended and taken details for kitchen works,Details given to MDR <\/p>

21\/11\/2024 11:12 (jane)<\/b>Kitchen doors on order - expected delivery date Wednesday 4th December <\/p>

10\/12\/2024 10:57 (jane)<\/b>Update - sent an email to the client Given the nature of the works and involving the difficult timescale the tenant has provided due to his commitments and the requirements to strip out approx. 70 precent of the kitchen to carry out worktop repairs and replacement doors, plinths, posts etc, would it be better to program in the some dates for the tenant in January?, so that we will time, as we will require 3 \/ 4 consecutive days <\/p>

17\/12\/2024 10:01 (sandra)<\/b>booked for 20th tenant at home <\/p>

20\/12\/2024 16:34 (jack)<\/b>Done 240<\/p>

09\/01\/2025 14:03 (jane)<\/b>Tenant confirmed access for 16th and 17th January - 8:30am start time <\/p>

17\/01\/2025 07:33 (iain)<\/b>Kitchen cupboard doors.<\/p>

17\/01\/2025 15:54 (iain)<\/b>Kitchen works.<\/p>

21\/01\/2025 09:29 (iain)<\/b>Kitchen works.<\/p>

27\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

28\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:27 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61478","activity_ticket_id":"57355","ticket_reference":"HDT58440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge seal need to be refitted ","ticket_address_1":"4 Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 6EY","cs_address_1":"4 Dansey Place","cs_id":"2920","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 6EY","ticket_client_site":"2920","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/08\/24","activity_end":"2024-08-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70857","activity_notes":"fridge seal need to be refitted ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2024 10:32 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 16:16 (sandra)<\/b>KEYS<\/p>

06\/08\/2024 08:43 (travis)<\/b>Attended and refitted seal left on the top shelf,this seal is decorative only and covers the gap between the fridge and housing unit,I have adjusted the doors to give the magnetic door seal a more airtight positive seal,A new seal is on order and will replace once I have delivery.<\/p>

06\/08\/2024 14:23 (sandra)<\/b>We have had to order a new fridge seal which will take 5 - 7 working days to be delivered. I will contact you when it is delivered. - Email Sent<\/b><\/p>

09\/08\/2024 11:38 (sandra)<\/b>repairaid 187<\/p>

13\/08\/2024 16:42 (sandra)<\/b>booked for 15th waiting on access details <\/p>

14\/08\/2024 09:11 (sandra)<\/b>confirmed <\/p>

15\/08\/2024 14:29 (travis)<\/b>Access given for repair aid,Keys returned to security office .<\/p>

16\/08\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61479","activity_ticket_id":"57407","ticket_reference":"HDT58492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking boiler ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/24","activity_end":"2024-09-27 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70858","activity_notes":"leaking boiler - attending Thursday afternoon 26th September ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 12:37 (System)<\/b>Ticket Created<\/p>

12\/08\/2024 07:38 (michaelk)<\/b>Attended site to investigate electric boiler leak. Identified the cause of the leak and have ordered replacement parts. 2hrs labour <\/p>

13\/08\/2024 09:55 (jane)<\/b>Attended site to investigate electric boiler leak. Identified the cause of the leak and have ordered replacement parts - Email Sent<\/b><\/p>

25\/09\/2024 10:44 (jane)<\/b>Replacement parts of boiler being fitted on Thursday afternoon 26th September <\/p>

30\/09\/2024 08:09 (michaelk)<\/b>Attended site to drain down the electric boiler and to replace the mains inlet connection to the storage tank. Completed work and reinstated boiler on completion, leaving in full working order. 3hrs labour plus part, total 157.90 ex vat.<\/p>

30\/09\/2024 09:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61480","activity_ticket_id":"57291","ticket_reference":"HDT58376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into SugarSin","ticket_address_1":"1 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"1 Russel Street ","cs_id":"3017","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/24","activity_end":"2024-08-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70859","activity_notes":"For Thursday Morning 22nd August We did receive the confirmation for access on Thursday morning and to use management keys but pleaseeeeeee make sure contractor will not lock the door on both locks again!Please let them lock the door, just the lower lock. There are two locks, the one at the bottom to be locked, the lock on top kept unlocked.remove boxing in - flat 2 35 Catherine Street to see what is leaking into Basement of Sugar Sin ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2024 12:55 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 13:17 (jane)<\/b>Management keys for access this afternoon <\/p>

30\/07\/2024 06:10 (michaelk)<\/b>Collected keys and attended site to investigate reported leak into ground floor shop. Attended shop to pinpoint the leak, which unfortunately had no live leak. We investigated possible causes in flat 1, running all outlets whilst checking the shop, with no resolution. Flat 2 in my opinion was a more cause, the tenant was home so I ran all outlets in the bathroom, whilst checking the shop. No leak could be identified. 2hrs labour 105<\/p>

30\/07\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2024 14:55 (sandra)<\/b>booked for Thursday at 11 am<\/p>

31\/07\/2024 09:03 (sandra)<\/b>keys for access Thursday <\/p>

02\/08\/2024 07:35 (michaelk)<\/b>Attended site to investigate further issues witha drainage leak into the ground floor shop. The problem was traced to the toilet in flat 2, which was removed. The pan connector fitted was the wrong type for the height of the soil pipe, this was corrected and replaced with a 20mm offset. The toilet was re-fitted and sealed.Note; the floor and stud wall have been damaged from the leak which may have to be inspected again and replaced. 4hrs labour plus parts, total 269.90 ex vat.<\/p>

02\/08\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>

02\/08\/2024 09:31 (roy)<\/b>Assist Michael with seeking leak.Toilet leak but a lot of water under tiled floor.When drying out this will need to be lifted and relayed.Toilet and back wall support needs removing and refixed.NTR to sugar Sin and fit board to box surround.Needs drying out first<\/p>

05\/08\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2024 14:50 (sandra)<\/b>still leaking access requested for Tuesday PM <\/p>

06\/08\/2024 10:44 (sandra)<\/b>booked for Wednesday 7th with keys <\/p>

08\/08\/2024 05:38 (michaelk)<\/b>Attended site to inspect leak from flat 2. We have forwarded a full report the office. 1hr labour 55<\/p>

08\/08\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 14:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/08\/2024 14:37 (sandra)<\/b>provisionally booked to remove boxing in. Waiting on FM to confirm<\/p>

15\/08\/2024 10:55 (jane)<\/b>Requested access for Wednesday morning 21st August <\/p>

21\/08\/2024 09:21 (jane)<\/b>Confirmed keys for access on Thursday morning 22nd August Please let them lock the door, just the lower lock. There are two locks, the one at the bottom to be locked, the lock on top kept unlocked.<\/p>

22\/08\/2024 11:10 (travis)<\/b>Removed tiles and boxing in to expose toilet pipeworks,Found leak to flush pipe fittings,Plumber repaired leak and tested.Reinstated boxing in and tiles and mastic where required.<\/p>

22\/08\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61481","activity_ticket_id":"57291","ticket_reference":"HDT58376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into SugarSin","ticket_address_1":"1 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"1 Russel Street ","cs_id":"3017","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"22\/08\/24","activity_end":"2024-08-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70860","activity_notes":"leak into SugarSinleak coming from upstairs into our stock room. The wall & floor is wet.","activity_timesheet":null,"ticket_notes_combined":"

29\/07\/2024 12:55 (System)<\/b>Ticket Created<\/p>

29\/07\/2024 13:17 (jane)<\/b>Management keys for access this afternoon <\/p>

30\/07\/2024 06:10 (michaelk)<\/b>Collected keys and attended site to investigate reported leak into ground floor shop. Attended shop to pinpoint the leak, which unfortunately had no live leak. We investigated possible causes in flat 1, running all outlets whilst checking the shop, with no resolution. Flat 2 in my opinion was a more cause, the tenant was home so I ran all outlets in the bathroom, whilst checking the shop. No leak could be identified. 2hrs labour 105<\/p>

30\/07\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 14:54 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2024 14:55 (sandra)<\/b>booked for Thursday at 11 am<\/p>

31\/07\/2024 09:03 (sandra)<\/b>keys for access Thursday <\/p>

02\/08\/2024 07:35 (michaelk)<\/b>Attended site to investigate further issues witha drainage leak into the ground floor shop. The problem was traced to the toilet in flat 2, which was removed. The pan connector fitted was the wrong type for the height of the soil pipe, this was corrected and replaced with a 20mm offset. The toilet was re-fitted and sealed.Note; the floor and stud wall have been damaged from the leak which may have to be inspected again and replaced. 4hrs labour plus parts, total 269.90 ex vat.<\/p>

02\/08\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>

02\/08\/2024 09:31 (roy)<\/b>Assist Michael with seeking leak.Toilet leak but a lot of water under tiled floor.When drying out this will need to be lifted and relayed.Toilet and back wall support needs removing and refixed.NTR to sugar Sin and fit board to box surround.Needs drying out first<\/p>

05\/08\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

05\/08\/2024 14:50 (sandra)<\/b>still leaking access requested for Tuesday PM <\/p>

06\/08\/2024 10:44 (sandra)<\/b>booked for Wednesday 7th with keys <\/p>

08\/08\/2024 05:38 (michaelk)<\/b>Attended site to inspect leak from flat 2. We have forwarded a full report the office. 1hr labour 55<\/p>

08\/08\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>

09\/08\/2024 14:35 (sandra)<\/b>(Ticket Re-Opened)<\/p>

09\/08\/2024 14:37 (sandra)<\/b>provisionally booked to remove boxing in. Waiting on FM to confirm<\/p>

15\/08\/2024 10:55 (jane)<\/b>Requested access for Wednesday morning 21st August <\/p>

21\/08\/2024 09:21 (jane)<\/b>Confirmed keys for access on Thursday morning 22nd August Please let them lock the door, just the lower lock. There are two locks, the one at the bottom to be locked, the lock on top kept unlocked.<\/p>

22\/08\/2024 11:10 (travis)<\/b>Removed tiles and boxing in to expose toilet pipeworks,Found leak to flush pipe fittings,Plumber repaired leak and tested.Reinstated boxing in and tiles and mastic where required.<\/p>

22\/08\/2024 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61482","activity_ticket_id":"57408","ticket_reference":"HDT58493","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 14th August and Thursday 15th August","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"14\/08\/24","activity_end":"2024-08-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70861","activity_notes":"For Handyman Services for Wednesday 14th August and Thursday 15th August","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2024 14:42 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61484","activity_ticket_id":"57409","ticket_reference":"HDT58494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No electricity ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/08\/24","activity_end":"2024-08-09 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70863","activity_notes":"No electricity but there is an issue in my kitchen again - it does not seem to have electricity, so the stove, dishwasher, and power outlets are all not working. Would it please be possible to send someone to fix as soon as possible? T","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 14:58 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 15:12 (alan)<\/b>Investigate kitchen sockets not working, reset RCBO in distribution board test and leave working <\/p>

09\/08\/2024 15:12 (alan)<\/b>Investigate kitchen sockets not working, reset RCBO in distribution board test and leave working <\/p>

09\/08\/2024 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61485","activity_ticket_id":"57410","ticket_reference":"HDT58495","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Boardroom 1 table (one of the power sockets is not working)","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/24","activity_end":"2024-08-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70864","activity_notes":"Boardroom 1 table (one of the power sockets is not working)","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:01 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 15:02 (sandra)<\/b>booked early Wednesday <\/p>

14\/08\/2024 07:15 (alan)<\/b>Repair socket in BR1<\/p>

14\/08\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61486","activity_ticket_id":"57411","ticket_reference":"HDT58496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bristles required to Flat door","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/24","activity_end":"2024-08-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70865","activity_notes":"Bristles required to Flat door20th to outside of flat ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:21 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 12:30 (sandra)<\/b>20th <\/p>

19\/08\/2024 12:15 (alan)<\/b>Supply and fit door Bristles to Flat door <\/p>

19\/08\/2024 14:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61487","activity_ticket_id":"57412","ticket_reference":"HDT58497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"adjust door closer ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/24","activity_end":"2024-08-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70866","activity_notes":"adjust door closer ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:23 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 13:21 (alan)<\/b>Adjust door Close<\/p>

19\/08\/2024 14:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61488","activity_ticket_id":"57413","ticket_reference":"HDT58498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"missing door seals ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/24","activity_end":"2024-08-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70867","activity_notes":"missing door seals with tenant between 10 - 11am Friday ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:24 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 14:56 (sandra)<\/b>Friday 23rd between 10 - 11 am<\/p>

23\/08\/2024 11:06 (travis)<\/b>Smoke seals fitted around apartment entrance door.<\/p>

23\/08\/2024 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61489","activity_ticket_id":"57414","ticket_reference":"HDT58499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door seal is missing and door lock issue - Management keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/24","activity_end":"2024-08-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70868","activity_notes":"door seal is missing and check on the lock tenant says it has issues lock\/unlocking ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:26 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 12:55 (sandra)<\/b>with keys 19th<\/p>

19\/08\/2024 14:17 (travis)<\/b>Multipoint lock and keep adjustments to main apartment door,tested,Smoke seals fitted to main door frame <\/p>

19\/08\/2024 14:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61490","activity_ticket_id":"57415","ticket_reference":"HDT58500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"All Flats (smoke seals & intumescent strips & door bristles)","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/24","activity_end":"2024-08-20 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70869","activity_notes":"All Flats (smoke seals & intumescent strips & door bristles)","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:27 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 12:32 (sandra)<\/b>requested 20th <\/p>

20\/08\/2024 14:28 (travis)<\/b>H&S Works carried out to metal apartment doors,Draught seals (bristles) fitted where required.<\/p>

20\/08\/2024 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61491","activity_ticket_id":"57416","ticket_reference":"HDT58501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flats 1, 2 and 3 ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/08\/24","activity_end":"2024-08-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70870","activity_notes":"Flats 1, 2 and 3 Bristle brushes required to Flats 1 and 2Adjust door closer to click shut in Flat 3 ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2024 15:29 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 14:46 (alan)<\/b>Bristle brushes required to Flats 1, 2 & 3Adjust door closer to Flat 3 <\/p>

19\/08\/2024 15:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61492","activity_ticket_id":"57416","ticket_reference":"HDT58501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flats 1, 2 and 3 ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/24","activity_end":"2024-08-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70871","activity_notes":"Flats 1, 2 and 3 Bristle brushes required to Flats 1 and 2Adjust door closer to click shut in Flat 3 ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:29 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 14:46 (alan)<\/b>Bristle brushes required to Flats 1, 2 & 3Adjust door closer to Flat 3 <\/p>

19\/08\/2024 15:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61493","activity_ticket_id":"57417","ticket_reference":"HDT58502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"All Flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"62 Shaftesbury Avenue","cs_id":"2984","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2984","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/24","activity_end":"2024-08-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70872","activity_notes":"All Flats Smoke seals required and to adjust door latch ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2024 15:32 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61494","activity_ticket_id":"57418","ticket_reference":"HDT58503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 2 & 4","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/24","activity_end":"2024-08-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70873","activity_notes":"Flat 2 & 4Bristle brush required to both flats and adjust closer to click shut ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:33 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 10:36 (alan)<\/b>Install bristles to flat 2 and 4 doors Adjust door closers to both flats <\/p>

28\/08\/2024 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61495","activity_ticket_id":"57419","ticket_reference":"HDT58504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door bristle required ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/24","activity_end":"2024-09-04 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70874","activity_notes":"door bristle required to outside of door ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:36 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 13:43 (sandra)<\/b>Tuesday 3rd <\/p>

04\/09\/2024 14:51 (alan)<\/b>Fit new door bristle strip \/draft excluder to bottom of door <\/p>

04\/09\/2024 15:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61496","activity_ticket_id":"57420","ticket_reference":"HDT58505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"All flats ","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/24","activity_end":"2024-08-22 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70875","activity_notes":"All flats bristles on door and adjust closer to click shut 11am on Monday 19th ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:37 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 12:24 (sandra)<\/b>requested access 19th<\/p>

13\/08\/2024 12:28 (sandra)<\/b>11am on 19th one flat on top floor <\/p>

22\/08\/2024 14:44 (travis)<\/b>Attended and fitted draught seals to apartment door and adjusted door closer <\/p>

22\/08\/2024 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61497","activity_ticket_id":"57421","ticket_reference":"HDT58506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bristles required to door ","ticket_address_1":"2nd\/3rd Floor Flat ","ticket_address_2":"5b Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"2nd\/3rd Floor Flat ","cs_id":"2895","cs_address_2":"5b Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"2895","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/24","activity_end":"2024-08-20 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70876","activity_notes":"Bristles required to door ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 15:39 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 12:29 (sandra)<\/b>20th vacant <\/p>

28\/08\/2024 10:00 (alan)<\/b>Install bristles strip to door <\/p>

28\/08\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61498","activity_ticket_id":"57422","ticket_reference":"HDT58507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/24","activity_end":"2024-08-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70877","activity_notes":"PAT test only vacant with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 16:12 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 16:13 (sandra)<\/b>Monday vacant with keys <\/p>

12\/08\/2024 16:20 (roy)<\/b>Pat test<\/p>

13\/08\/2024 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61500","activity_ticket_id":"57423","ticket_reference":"HDT58508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant locked out:","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/24","activity_end":"2024-08-11 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70879","activity_notes":"Tenant locked out:","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2024 15:21 (System)<\/b>Ticket Created<\/p>

11\/08\/2024 16:12 (roy)<\/b>Tenant locked INBar had become dislodged from thumb screw inside and was stuck inside lock.Freed and refixed and tenants can use but external square plate needs refixing but missing part.This secures it altogether.Return when office makes arrangements.This is ok for now<\/p>

13\/08\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61501","activity_ticket_id":"57424","ticket_reference":"HDT58509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5B Rupert Court","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/24","activity_end":"2024-08-13 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70880","activity_notes":"list of worksfire strips for 2 doorschrome beadingshower outlet cover","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 09:56 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 15:17 (travis)<\/b>List of works.<\/p>

13\/08\/2024 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61502","activity_ticket_id":"57425","ticket_reference":"HDT58510","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16403 - Replacement LED downlighters ","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/08\/24","activity_end":"2024-08-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70881","activity_notes":"Replacement LED downlighters Thursday 29th August from 9am - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 14:17 (jane)<\/b>Requested access for Wednesday afternoon 28th August 2024<\/p>

21\/08\/2024 13:44 (jane)<\/b>Update from Sue : To programme in works on her return from holiday<\/p>

21\/08\/2024 13:48 (jane)<\/b>Further update : For Thursday 29th August from 9am - Tenant home for access <\/p>

29\/08\/2024 13:24 (alan)<\/b>Quoted works <\/p>

29\/08\/2024 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61503","activity_ticket_id":"57426","ticket_reference":"HDT58511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/24","activity_end":"2024-08-12 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70882","activity_notes":"no hot water keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 10:08 (System)<\/b>Ticket Created<\/p>

12\/08\/2024 10:08 (sandra)<\/b>keys today <\/p>

12\/08\/2024 16:34 (michaelk)<\/b>Attended site to investigate reported hot water fault. Had to re-pressurise the boiler, checked the system where possible but could find no leaks. Put the boiler into a venting cycle and left in full working order. 2hrs labour 105<\/p>

13\/08\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61504","activity_ticket_id":"57427","ticket_reference":"HDT58512","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT testing flats 1, 2 and 7","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"127 Long Acre","cs_id":"2600","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2600","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/24","activity_end":"2024-09-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70883","activity_notes":"PAT testing Flat 1 tenant home all day Flat 2flat 7","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 14:11 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 15:27 (roy)<\/b>Pat test x 3<\/p>

05\/09\/2024 17:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61505","activity_ticket_id":"57428","ticket_reference":"HDT58513","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/24","activity_end":"2024-10-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70884","activity_notes":"PAT test only use keys ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2024 14:13 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 16:38 (sandra)<\/b>booked 2nd October <\/p>

30\/09\/2024 11:18 (sandra)<\/b>with keys <\/p>

02\/10\/2024 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61506","activity_ticket_id":"57429","ticket_reference":"HDT58514","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flat 2 and Flat 3","ticket_address_1":"137 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"137 Long Acre ","cs_id":"1629","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"1629","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/24","activity_end":"2024-08-28 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70885","activity_notes":"PAT test Flat 2 and Flat 3Flat 2 tenant home 9 am Flat 3 - keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 14:18 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 16:09 (roy)<\/b>Flats 2 and 3 pat test<\/p>

28\/08\/2024 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61507","activity_ticket_id":"57430","ticket_reference":"HDT58515","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT tests Flats 1 - 9","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/24","activity_end":"2024-08-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70886","activity_notes":"PAT tests Flats 1 - 3 28th keys for access ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 14:20 (System)<\/b>Ticket Created<\/p>

12\/08\/2024 15:43 (sandra)<\/b>Flats 1 - 3 on 28th AugustFlat 4 - 9 on 18th September <\/p>

28\/08\/2024 12:57 (roy)<\/b>Pat test flats 1-3 <\/p>

18\/09\/2024 13:49 (roy)<\/b>Pat test flats 4-9<\/p>

18\/09\/2024 14:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61508","activity_ticket_id":"57430","ticket_reference":"HDT58515","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT tests Flats 1 - 9","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70887","activity_notes":"PAT tests Flats 4 - 9","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 14:20 (System)<\/b>Ticket Created<\/p>

12\/08\/2024 15:43 (sandra)<\/b>Flats 1 - 3 on 28th AugustFlat 4 - 9 on 18th September <\/p>

28\/08\/2024 12:57 (roy)<\/b>Pat test flats 1-3 <\/p>

18\/09\/2024 13:49 (roy)<\/b>Pat test flats 4-9<\/p>

18\/09\/2024 14:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61509","activity_ticket_id":"57393","ticket_reference":"HDT58478","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16398 - PAT testing and Annual Emergency Lighting Test ","ticket_address_1":"18 Stoney Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9AD","cs_address_1":"18 Stoney Street ","cs_id":"3022","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 9AD","ticket_client_site":"3022","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/24","activity_end":"2024-08-23 17:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70888","activity_notes":"PAT testing and Annual Emergency Lighting Test ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 16:30 (sandra)<\/b>7am Friday 23rd PAt test12am midnight for the out of hours emergency test Friday night <\/p>

22\/08\/2024 13:37 (jane)<\/b>Friday 23rd 12am midnight for the out of hours emergency test Friday nightRescheduled PAT testing for Wednesday morning 28th August at 7am <\/p>

27\/08\/2024 07:53 (alan)<\/b>Quoted works Emergency light test <\/p>

28\/08\/2024 12:16 (alan)<\/b>PAT test <\/p>

28\/08\/2024 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61510","activity_ticket_id":"57431","ticket_reference":"HDT58516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT tests Flats 1 - 21 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70889","activity_notes":"PAT tests Flats 1 and Flat 6Use keys for Flat 1 Flat 6 tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 14:24 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 18:03 (roy)<\/b>Pat test flats 1 and 6<\/p>

29\/08\/2024 11:32 (roy)<\/b>Flats 7, 8, 9, 10 and 11Plus revist flat 1 following fail on fridge\/Freezer <\/p>

04\/09\/2024 11:41 (roy)<\/b>Pat test flats 13-17<\/p>

07\/09\/2024 09:04 (roy)<\/b>Pat test x 4<\/p>

09\/09\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61511","activity_ticket_id":"56834","ticket_reference":"HDT57919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inter-tenancy checks - For 1st July 2024","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/24","activity_end":"2024-08-13 09:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70890","activity_notes":"LED from the closet is not working in master bedroom, doesnt turn off. We slept in the room this night and it just start sometimes, we dont know why. -LED not working in the cupboard (ventilation), doesnt turn off neither. It was on during most part of the night and we dont know why Please check-Alan serviced on 4th July -Light Blinking from the big lamp in the master bedroom, just like it was in the living room. (actually this was already notified by the person who did the inventory check, we received on Friday). - We just discovered yesterday a bunch of cables on the lower shelf of the wardrobe of the guest bedroom. I dont know if thats an electrician guy issue but that just doesnt look really safe, maybe you should come tomorrow morning to have a look. ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2024 11:32 (System)<\/b>Ticket Created<\/p>

06\/06\/2024 11:14 (sandra)<\/b>booked for 1st July <\/p>

27\/06\/2024 15:33 (sandra)<\/b>emailed twentytwenty to attend after 1st July to look at living room windows <\/p>

27\/06\/2024 16:04 (sandra)<\/b>twentytwenty to attend on 1st July <\/p>

03\/07\/2024 16:03 (travis)<\/b>Itc,works,Window restrictors on order.<\/p>

04\/07\/2024 07:20 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

04\/07\/2024 15:39 (sandra)<\/b>BRIAN COMPLETED<\/p>

10\/07\/2024 09:44 (sandra)<\/b>as discussed yesterday, I found 2x blinds with faulty cords. Please check with Travis if the cords can be repaired instead of replacing blinds.<\/p>

11\/07\/2024 10:42 (travis)<\/b>Fit new window restrictors to complete i t c.Recorded damaged blinds to allow to drop evenly,<\/p>

11\/07\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/07\/2024 15:19 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/07\/2024 15:24 (sandra)<\/b>booked for 30th needs to be finished by 1st August <\/p>

25\/07\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2024 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/08\/2024 15:28 (sandra)<\/b>silcone along tiles\/ceiling in black and look at worktop to be repaired <\/p>

02\/08\/2024 14:24 (jane)<\/b>Integrated white slab dishwasher door on order - one week lead-time <\/p>

02\/08\/2024 14:26 (travis)<\/b>Mastic to top of tiles.<\/p>

02\/08\/2024 14:35 (jane)<\/b>Integrated white matt dishwasher kitchen door on order - one week lead-time - Email Sent<\/b><\/p>

05\/08\/2024 12:34 (dean)<\/b>Done <\/p>

07\/08\/2024 06:00 (michaelk)<\/b>Attended site to fire up the heating and to explain to the tenants how to control the system. 1hr labour<\/p>

07\/08\/2024 12:55 (sandra)<\/b>flip flap with keys <\/p>

07\/08\/2024 12:56 (sandra)<\/b>Fridge flat door to be fitted <\/p>

08\/08\/2024 15:21 (travis)<\/b>Fitted replacement fridge crisping compartment shelf.<\/p>

08\/08\/2024 15:26 (sandra)<\/b>dishwasher door - Tuesday 13th Tenant home for access <\/p>

09\/08\/2024 11:32 (sandra)<\/b>access requested for Tuesday 13th to fit integrated dishwasher door. <\/p>

09\/08\/2024 12:16 (sandra)<\/b>keys and knock <\/p>

13\/08\/2024 11:02 (travis)<\/b>List of works.<\/p>

14\/08\/2024 07:11 (alan)<\/b>Replace sensors to light in wardrobeInstalled junction box round cables in wardrobe<\/p>

14\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61512","activity_ticket_id":"57432","ticket_reference":"HDT58517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"flush not working ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/08\/24","activity_end":"2024-08-13 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70891","activity_notes":"flush not working ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 15:40 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 14:44 (michaelk)<\/b>Attended site to investigate toilet flush problem. Removed flush plate and found that the pneumatic tube was damaged. The tube was cut back and the syphon rebuilt, leaving in full working order. 2hrs labour 105<\/p>

13\/08\/2024 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61513","activity_ticket_id":"57431","ticket_reference":"HDT58516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT tests Flats 1 - 21 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70892","activity_notes":"PAT tests 29th flat 7 with keys Flat 8 with keys Flat 11 - tenant home Flat 9 - keys Flat 10 tenant home between 9 - 11 am ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 14:24 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 18:03 (roy)<\/b>Pat test flats 1 and 6<\/p>

29\/08\/2024 11:32 (roy)<\/b>Flats 7, 8, 9, 10 and 11Plus revist flat 1 following fail on fridge\/Freezer <\/p>

04\/09\/2024 11:41 (roy)<\/b>Pat test flats 13-17<\/p>

07\/09\/2024 09:04 (roy)<\/b>Pat test x 4<\/p>

09\/09\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61514","activity_ticket_id":"57431","ticket_reference":"HDT58516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT tests Flats 1 - 21 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/24","activity_end":"2024-09-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70893","activity_notes":"PAT tests Flats 13 - 17 use keys Flat 14 use keys now tenant going out ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 14:24 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 18:03 (roy)<\/b>Pat test flats 1 and 6<\/p>

29\/08\/2024 11:32 (roy)<\/b>Flats 7, 8, 9, 10 and 11Plus revist flat 1 following fail on fridge\/Freezer <\/p>

04\/09\/2024 11:41 (roy)<\/b>Pat test flats 13-17<\/p>

07\/09\/2024 09:04 (roy)<\/b>Pat test x 4<\/p>

09\/09\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61515","activity_ticket_id":"57431","ticket_reference":"HDT58516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT tests Flats 1 - 21 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/24","activity_end":"2024-09-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70894","activity_notes":"PAT tests Flats 18 - 21 Flat 19 keys flat 20 keys ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 14:24 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 18:03 (roy)<\/b>Pat test flats 1 and 6<\/p>

29\/08\/2024 11:32 (roy)<\/b>Flats 7, 8, 9, 10 and 11Plus revist flat 1 following fail on fridge\/Freezer <\/p>

04\/09\/2024 11:41 (roy)<\/b>Pat test flats 13-17<\/p>

07\/09\/2024 09:04 (roy)<\/b>Pat test x 4<\/p>

09\/09\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61516","activity_ticket_id":"57433","ticket_reference":"HDT58518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flats 4 - 8","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Mercer Street ","cs_id":"3028","cs_address_2":"Maidstone House ","cs_town":"London ","cs_postcode":"WC2H 9QN","ticket_client_site":"3028","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/24","activity_end":"2024-09-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70895","activity_notes":"PAT test Flats 2, 4, 5 , 7 and 8 ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 15:58 (System)<\/b>Ticket Created<\/p>

11\/09\/2024 10:33 (roy)<\/b>Pat test but flat 2 would not allow accessFlat 7 no keys no access<\/p>

11\/09\/2024 11:31 (sandra)<\/b>requested access for flat 2 for Wednesday 25th <\/p>

25\/09\/2024 17:39 (roy)<\/b>Tenant refused me entry<\/p>

02\/10\/2024 13:35 (roy)<\/b>Pat test<\/p>

03\/10\/2024 16:48 (roy)<\/b>Pat test<\/p>

03\/10\/2024 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61517","activity_ticket_id":"57434","ticket_reference":"HDT58519","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flats 1 - 3 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5 Mercer Street:","cs_id":"2857","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2857","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/24","activity_end":"2024-09-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70896","activity_notes":"PAT test Flats 1 - 3 ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 16:01 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 09:23 (roy)<\/b>Pat test flats 1, 2 and 3Flat 3 had to return 3 times before tenant allowed access <\/p>

13\/09\/2024 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61518","activity_ticket_id":"57435","ticket_reference":"HDT58520","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test only ","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70897","activity_notes":"Rebooked for 1pm on Wednesday 18th September - Tenant to give access PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 16:02 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 13:09 (roy)<\/b>Tenants did not give access<\/p>

16\/09\/2024 10:51 (jane)<\/b>Requested access for Wednesday afternoon 18th September <\/p>

17\/09\/2024 09:37 (jane)<\/b>Rebooked for 1pm on Wednesday 18th September - Tenant to give access <\/p>

18\/09\/2024 13:48 (roy)<\/b>Returned and carried out pat test<\/p>

18\/09\/2024 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61519","activity_ticket_id":"57436","ticket_reference":"HDT58521","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flat 1 - 12 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Wellington Court ","cs_id":"3007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3007","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/24","activity_end":"2024-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70898","activity_notes":"PAT test Flat 1 - 6","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 16:09 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 15:59 (roy)<\/b>No access into flat 4.Tenant asked if it could be rearranged Pat test flats1,2,3,5 and 6<\/p>

19\/09\/2024 16:29 (jane)<\/b>No access into flat 4. Tenant asked if it could be rearranged<\/p>

25\/09\/2024 10:54 (sandra)<\/b>Flat 4 rebooked as no access given <\/p>

25\/09\/2024 17:38 (roy)<\/b>Pat test 7 to 12No access into flat 4Returned to flat 9 to check power but all ok.Sue wants new machine<\/p>

27\/09\/2024 09:28 (sandra)<\/b>Flat 4 booked for 2nd October <\/p>

02\/10\/2024 14:07 (roy)<\/b>After 4 visitsPat test<\/p>

02\/10\/2024 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61520","activity_ticket_id":"57436","ticket_reference":"HDT58521","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flat 1 - 12 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Wellington Court ","cs_id":"3007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3007","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/24","activity_end":"2024-09-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70899","activity_notes":"PAT test Flat 7-12","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 16:09 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 15:59 (roy)<\/b>No access into flat 4.Tenant asked if it could be rearranged Pat test flats1,2,3,5 and 6<\/p>

19\/09\/2024 16:29 (jane)<\/b>No access into flat 4. Tenant asked if it could be rearranged<\/p>

25\/09\/2024 10:54 (sandra)<\/b>Flat 4 rebooked as no access given <\/p>

25\/09\/2024 17:38 (roy)<\/b>Pat test 7 to 12No access into flat 4Returned to flat 9 to check power but all ok.Sue wants new machine<\/p>

27\/09\/2024 09:28 (sandra)<\/b>Flat 4 booked for 2nd October <\/p>

02\/10\/2024 14:07 (roy)<\/b>After 4 visitsPat test<\/p>

02\/10\/2024 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61521","activity_ticket_id":"57437","ticket_reference":"HDT58522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower head - no water is coming out ","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/08\/24","activity_end":"2024-08-13 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70900","activity_notes":"shower head - no water is coming out keys for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 10:50 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 10:50 (sandra)<\/b>keys for access <\/p>

13\/08\/2024 14:53 (michaelk)<\/b>Attended site to inspect the shower controls for the main head. The problem was traced to the on\/off valve fitted which when pulled out, actually retracted back in stopping the shower. I stripped down the valve and left the shower operational, explaining the control to the tenant.Note; if the fault happens again, the valve will need to be replaced.2hrs labour 105<\/p>

13\/08\/2024 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61522","activity_ticket_id":"57210","ticket_reference":"HDT58295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/08\/24","activity_end":"2024-08-13 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70901","activity_notes":"Inter-tenancy checksboiler and rads check tenant moves in on 25th","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2024 10:47 (System)<\/b>Ticket Created<\/p>

19\/07\/2024 10:48 (sandra)<\/b>This Flat is vacant therefore please collect keys for access at any time.New tenant is due in mid-Aug.<\/p>

25\/07\/2024 15:56 (sandra)<\/b>tenant moves in on 24th August <\/p>

07\/08\/2024 15:20 (travis)<\/b>ITC works and unblocked roof gully.<\/p>

08\/08\/2024 09:30 (sandra)<\/b>need to measure for blinds <\/p>

08\/08\/2024 16:35 (sandra)<\/b>new tenant moves in on 25th<\/p>

13\/08\/2024 14:15 (jane)<\/b>3 x roller blinds ordered - anticipated dispatch date - 20th August 2024<\/p>

13\/08\/2024 14:50 (michaelk)<\/b>Attended site to complete the heating and hot water systems, inspection. Ran all three heat store units, finding that the unit adjacent to the laundry doesn't heat sufficiently, which requires replacing. The hot water cylinder was then tested, with both immersion heaters passing. The load current was checked on both at 11.9 amps. 2hrs labour 105<\/p>

13\/08\/2024 15:20 (travis)<\/b>List of works,Blind details ect.<\/p>

15\/08\/2024 07:59 (alan)<\/b>1. Remove wall lights and trucking on wall 2. Refix lights under kitchen cupboards 3. Supply and install new lamp shade for light in main room <\/p>

21\/08\/2024 15:11 (travis)<\/b>Mastic , grouting, kitchen plinth works,Leak damage in living room,Eventually sourced to tank in loft with faulty ball valve , replaced by plumber,in assistance.<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2024 12:12 (sandra)<\/b>blinds requested for 8am 27th <\/p>

23\/08\/2024 10:56 (alan)<\/b>ITC works <\/p>

27\/08\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2024 14:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61523","activity_ticket_id":"57274","ticket_reference":"HDT58359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/24","activity_end":"2024-09-30 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70902","activity_notes":"Inter-tenancy checksBedroom radiator not working tenant moves in tomorrow","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:06 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:07 (sandra)<\/b>booked for 25th September<\/p>

09\/08\/2024 11:28 (sandra)<\/b>rescheduled for 24th <\/p>

09\/08\/2024 11:28 (sandra)<\/b>24th September <\/p>

24\/09\/2024 12:02 (travis)<\/b>ITC works.<\/p>

26\/09\/2024 07:50 (michaelk)<\/b>Attended site to run up the heating system and check for any issues. Allowed underfloor manifold to reach temperature and left in full working order. Note; the potable water expansion vessel was found flooded which requires changing. The part has been ordered. 2hrs labour 105<\/p>

26\/09\/2024 09:24 (jane)<\/b>Attended site to run up the heating system and check for any issues. Allowed underfloor manifold to reach temperature and left in full working order. Note; the potable water expansion vessel was found flooded which requires changing. The part has been ordered. - Email Sent<\/b><\/p>

26\/09\/2024 12:48 (travis)<\/b>Asked to return by Lillian to mastic to sides of toilet and shower tray,also removed bathroom blind.<\/p>

30\/09\/2024 18:47 (michaelk)<\/b>Attended site to draindown the unvented cylinder and to replace the 18l expansion vessel. Refilled cylinder and left the hot water system in full working order. 3hrs labour plus parts, total 203.70 ex vat.<\/p>

01\/10\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61524","activity_ticket_id":"57067","ticket_reference":"HDT58152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush doesn't work","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/08\/24","activity_end":"2024-08-13 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70903","activity_notes":"toilet flush doesn't workplease return:the water runs from the cistern all the time unless you knock the flush button then it stops. Its wasting water and makes a noise during the night.You need to flush and wait 4 times to clear the bowl and that is either minimum toilet paper. Please can this be repaired so the toilet works properly and takes the waste in one flush. Its just too weak at this point.","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 14:03 (System)<\/b>Ticket Created<\/p>

02\/07\/2024 14:04 (sandra)<\/b>Please can something be done about this next w.c 8th week during office hours. Please use keys from the security cabin to get access and attend at anytime during the day thanks<\/p>

09\/07\/2024 05:53 (michaelk)<\/b>Attended site to investigate toilet flushing issue. Removed push button and control arms and repaired to the correct length. The toilet was then tested on full and part flush, leaving in full working order. 2hrs labour 105<\/p>

09\/07\/2024 07:59 (michael)<\/b>(Ticket Closed)<\/p>

13\/08\/2024 12:34 (sandra)<\/b>(Ticket Re-Opened)<\/p>

13\/08\/2024 14:46 (michaelk)<\/b>Attended site to inspect the toilet syphon\/flushing components. Re-aligned the flush arms, removed the syphon and set the part and full flush litres, to maximum. The toilet water level was also raised and all the components were then thoroughly tested. Left in full working order. 2hrs labour 105<\/p>

13\/08\/2024 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61525","activity_ticket_id":"57438","ticket_reference":"HDT58523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"10 & 11 Gerrard Street blind removal","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11 Gerrard Street ","cs_id":"669","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"669","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/24","activity_end":"2024-08-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70904","activity_notes":"10 & 11 Gerrard Street blind removalOn the main staircase of 10 & 11 Gerrard Street there are two windows both with white blinds on them, one of these are covering the smoke vent window.Could we arrange to have both of these removed please.","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 12:49 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 12:49 (sandra)<\/b>Thursday 15th<\/p>

15\/08\/2024 06:54 (travis)<\/b>Attended, removed both blinds off step ladders and disposed off at recycling centre.<\/p>

15\/08\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61526","activity_ticket_id":"57433","ticket_reference":"HDT58518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flats 4 - 8","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Mercer Street ","cs_id":"3028","cs_address_2":"Maidstone House ","cs_town":"London ","cs_postcode":"WC2H 9QN","ticket_client_site":"3028","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/24","activity_end":"2024-08-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70905","activity_notes":"PAT test Flats 6 3 Mercer keys Wednesday 14th","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2024 15:58 (System)<\/b>Ticket Created<\/p>

11\/09\/2024 10:33 (roy)<\/b>Pat test but flat 2 would not allow accessFlat 7 no keys no access<\/p>

11\/09\/2024 11:31 (sandra)<\/b>requested access for flat 2 for Wednesday 25th <\/p>

25\/09\/2024 17:39 (roy)<\/b>Tenant refused me entry<\/p>

02\/10\/2024 13:35 (roy)<\/b>Pat test<\/p>

03\/10\/2024 16:48 (roy)<\/b>Pat test<\/p>

03\/10\/2024 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61527","activity_ticket_id":"57439","ticket_reference":"HDT58524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all riser cupboards to ensure the sockets are safe ","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/24","activity_end":"2024-08-15 18:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70906","activity_notes":"check all riser cupboards to ensure the sockets are safe ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:09 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 10:11 (alan)<\/b>Check all sockets in riser cupboard and report back that all equipment plugged into sockets belong to tenants <\/p>

19\/08\/2024 10:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61528","activity_ticket_id":"57440","ticket_reference":"HDT58525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check all riser cupboards to property to ensure sockets are safe ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/24","activity_end":"2024-08-15 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70907","activity_notes":"check all riser cupboards to property to ensure sockets are safe ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:11 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 10:11 (alan)<\/b>Check all sockets in riser cupboard and PAT test landlord equipment plugged in <\/p>

19\/08\/2024 10:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61529","activity_ticket_id":"57441","ticket_reference":"HDT58526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"edges of cupboards need to be screwed down to make safe ","ticket_address_1":"Flat 3","ticket_address_2":"17a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"917","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"917","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/24","activity_end":"2024-08-15 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70908","activity_notes":"edges of cupboards need to be screwed down to make safe tenant home between 9.30 and 12 pm Thursday ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:12 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 16:14 (sandra)<\/b>waiting on access for Thursday <\/p>

14\/08\/2024 14:12 (sandra)<\/b>tenant home between 9.30 and 12 pm Thursday <\/p>

15\/08\/2024 10:24 (travis)<\/b>Overhaul all kitchen cupboards, drill and screwing all disattatched metal trims where required.<\/p>

15\/08\/2024 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61530","activity_ticket_id":"57442","ticket_reference":"HDT58527","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace toilet seat","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/24","activity_end":"2024-08-16 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70909","activity_notes":"replace toilet seat","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:14 (System)<\/b>Ticket Created<\/p>

16\/08\/2024 13:26 (roy)<\/b>Replaced broken toilet seat<\/p>

16\/08\/2024 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61531","activity_ticket_id":"57443","ticket_reference":"HDT58528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to fit window restrictors to all windows in communal area ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/24","activity_end":"2024-08-15 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70910","activity_notes":"to fit window restrictors to all windows in communal area ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:18 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 16:18 (sandra)<\/b>14th<\/p>

15\/08\/2024 08:01 (travis)<\/b>Refitted partially removed restrictors back into place,Sourced and fitted missing window restrictors to match existing (satin).<\/p>

15\/08\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61532","activity_ticket_id":"57444","ticket_reference":"HDT58529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair or replace the broken window restrictor to the first-floor window \u00e2\u20ac\u201c communal staircase","ticket_address_1":"31 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"31 Catherine Street","cs_id":"642","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"642","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/24","activity_end":"2024-08-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70911","activity_notes":"repair or replace the broken window restrictor to the first-floor window communal staircase","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:19 (System)<\/b>Ticket Created<\/p>

13\/08\/2024 16:20 (sandra)<\/b>14th<\/p>

17\/08\/2024 15:37 (roy)<\/b>Removed old broken secure window lock and replaced with window restrictor<\/p>

19\/08\/2024 10:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61533","activity_ticket_id":"57445","ticket_reference":"HDT58530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit window restrictors to 3rd Floor office (it is vacant \u00e2\u20ac\u201c key with security) Can you also check if we need to fit window restrictors to the windows at the communal staircase? ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/24","activity_end":"2024-08-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70912","activity_notes":"fit window restrictors to 3rd Floor office (it is vacant key with security) Can you also check if we need to fit window restrictors to the windows at the communal staircase? ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:24 (System)<\/b>Ticket Created<\/p>

17\/08\/2024 11:09 (roy)<\/b>No accessAnna from CBRE has the keys<\/p>

20\/08\/2024 13:42 (roy)<\/b>Fitted cable window restrictor to rear window.Fitted 4 x window restrictors to front windows<\/p>

20\/08\/2024 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61534","activity_ticket_id":"57446","ticket_reference":"HDT58531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please install a double socket in the ground floor utility cupboard for 37\/38 Gerrard Street. Picture attached. This needs to be completed this week. ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37\/38 Gerrard Street ","cs_id":"3005","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3005","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/24","activity_end":"2024-08-15 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70913","activity_notes":"Please install a double socket in the ground floor utility cupboard for 37\/38 Gerrard Street. Picture attached. This needs to be completed this week. ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:25 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 14:49 (alan)<\/b>Install additional double socket in cupboard <\/p>

15\/08\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61535","activity_ticket_id":"57447","ticket_reference":"HDT58532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit window restrictors to the windows on the 2nd floor, all high-level windows. ","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/24","activity_end":"2024-08-18 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70914","activity_notes":"fit window restrictors to the windows on the 2nd floor, all high-level windows. ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2024 16:27 (System)<\/b>Ticket Created<\/p>

18\/08\/2024 17:18 (roy)<\/b>Fit window restrictors <\/p>

19\/08\/2024 10:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61536","activity_ticket_id":"57210","ticket_reference":"HDT58295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/24","activity_end":"2024-08-14 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70915","activity_notes":"Inter-tenancy checks-","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2024 10:47 (System)<\/b>Ticket Created<\/p>

19\/07\/2024 10:48 (sandra)<\/b>This Flat is vacant therefore please collect keys for access at any time.New tenant is due in mid-Aug.<\/p>

25\/07\/2024 15:56 (sandra)<\/b>tenant moves in on 24th August <\/p>

07\/08\/2024 15:20 (travis)<\/b>ITC works and unblocked roof gully.<\/p>

08\/08\/2024 09:30 (sandra)<\/b>need to measure for blinds <\/p>

08\/08\/2024 16:35 (sandra)<\/b>new tenant moves in on 25th<\/p>

13\/08\/2024 14:15 (jane)<\/b>3 x roller blinds ordered - anticipated dispatch date - 20th August 2024<\/p>

13\/08\/2024 14:50 (michaelk)<\/b>Attended site to complete the heating and hot water systems, inspection. Ran all three heat store units, finding that the unit adjacent to the laundry doesn't heat sufficiently, which requires replacing. The hot water cylinder was then tested, with both immersion heaters passing. The load current was checked on both at 11.9 amps. 2hrs labour 105<\/p>

13\/08\/2024 15:20 (travis)<\/b>List of works,Blind details ect.<\/p>

15\/08\/2024 07:59 (alan)<\/b>1. Remove wall lights and trucking on wall 2. Refix lights under kitchen cupboards 3. Supply and install new lamp shade for light in main room <\/p>

21\/08\/2024 15:11 (travis)<\/b>Mastic , grouting, kitchen plinth works,Leak damage in living room,Eventually sourced to tank in loft with faulty ball valve , replaced by plumber,in assistance.<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2024 12:12 (sandra)<\/b>blinds requested for 8am 27th <\/p>

23\/08\/2024 10:56 (alan)<\/b>ITC works <\/p>

27\/08\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2024 14:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61537","activity_ticket_id":"57355","ticket_reference":"HDT58440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge seal need to be refitted ","ticket_address_1":"4 Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 6EY","cs_address_1":"4 Dansey Place","cs_id":"2920","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 6EY","ticket_client_site":"2920","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/24","activity_end":"2024-08-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70916","activity_notes":"collect keys for repairaidthey will call you after 1pm Thursday ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2024 10:32 (System)<\/b>Ticket Created<\/p>

05\/08\/2024 16:16 (sandra)<\/b>KEYS<\/p>

06\/08\/2024 08:43 (travis)<\/b>Attended and refitted seal left on the top shelf,this seal is decorative only and covers the gap between the fridge and housing unit,I have adjusted the doors to give the magnetic door seal a more airtight positive seal,A new seal is on order and will replace once I have delivery.<\/p>

06\/08\/2024 14:23 (sandra)<\/b>We have had to order a new fridge seal which will take 5 - 7 working days to be delivered. I will contact you when it is delivered. - Email Sent<\/b><\/p>

09\/08\/2024 11:38 (sandra)<\/b>repairaid 187<\/p>

13\/08\/2024 16:42 (sandra)<\/b>booked for 15th waiting on access details <\/p>

14\/08\/2024 09:11 (sandra)<\/b>confirmed <\/p>

15\/08\/2024 14:29 (travis)<\/b>Access given for repair aid,Keys returned to security office .<\/p>

16\/08\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61538","activity_ticket_id":"57448","ticket_reference":"HDT58533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear the gully and flush thoroughly with disinfectant.","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/24","activity_end":"2024-08-16 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70917","activity_notes":"clear the gully and flush thoroughly with disinfectant.Hi Greg, can you please inform your tenant to leave the room doors unlocked.keys ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2024 09:34 (System)<\/b>Ticket Created<\/p>

17\/08\/2024 13:28 (roy)<\/b>Clear gulley and flushed through.Used disinfectant There is a dip in the middle and water does not run to outlet.This causes water to stagnant <\/p>

19\/08\/2024 10:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61539","activity_ticket_id":"57449","ticket_reference":"HDT58534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"7-8 Gerrard - Fire proofing holes ","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/24","activity_end":"2024-09-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70918","activity_notes":"7-8 Gerrard - Fire proofing holes Within the electrical cupboard of 7-8 Gerrard there is holes which cables run through, could these holes be filled with fire resisting materials please","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2024 09:48 (System)<\/b>Ticket Created<\/p>

18\/08\/2024 20:29 (roy)<\/b>Checked and took photos.Need materials<\/p>

08\/09\/2024 16:35 (roy)<\/b>Filled holes as required but there already large holes high up.If these need to be done then a quote will be required. We would need to remove plasterboard above doors to do it properly then would need reinstating <\/p>

09\/09\/2024 10:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61540","activity_ticket_id":"57376","ticket_reference":"HDT58461","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"lights not working ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/24","activity_end":"2024-10-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70919","activity_notes":"Update from Calmar Attend site to investigate lighting system to Mercer Walk,Found the lighting module that serves the external courtyard to have a blown fuse,We have replaced and restarted the module.Powered up the module and tested the exterior lighting, we have found that only 3 lights have come on above the seating area by the door.The lights around the courtyard and tunnel will not switch on.There seems to be a fault to these lights which will require investigating by the electrician to see what the fault is.We may need to be in attendance if required.We have informed the site engineer and security what has been done and what the faults are.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 09:27 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 09:27 (sandra)<\/b>waiting on appointment from Camlar <\/p>

11\/10\/2024 12:16 (sandra)<\/b>attending Friday 11th<\/p>

18\/10\/2024 15:29 (alan)<\/b>Investigate no power to lights court yard area to southeast block Found there to be no supply to fittings, unable to trace cable Quote to follow to rewire circuit <\/p>

18\/10\/2024 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61542","activity_ticket_id":"57450","ticket_reference":"HDT58535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16402 - Removal and Disposal of Planters:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"13\/09\/24","activity_end":"2024-09-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70921","activity_notes":"Removal and Disposal of Planters:","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2024 11:17 (jane)<\/b>Requested access for Wednesday 28th August from 9am <\/p>

21\/08\/2024 09:59 (jane)<\/b>Confirmed for Wednesday 28th August from 9am The tenant has approved on Reddan to enter using management keys.Please clean up after completion.<\/p>

27\/08\/2024 10:07 (jane)<\/b>Update : Email sent to client, we will need to postpone the removal of the planters unfortunately, we will propose some new dates in due course<\/p>

09\/09\/2024 12:56 (sandra)<\/b>tenant can do any other day but Friday 13th <\/p>

12\/09\/2024 15:44 (jane)<\/b>Requested access for Wednesday 18th and Thursday 19th September <\/p>

13\/09\/2024 12:49 (jane)<\/b>Confirmed for Wednesday 18th and Thursday 19th September Keys for access at 8:30am<\/p>

17\/09\/2024 16:01 (travis)<\/b>Collection of protection materials.<\/p>

19\/09\/2024 10:07 (travis)<\/b>Removal and disposal of roof planters ect.<\/p>

19\/09\/2024 16:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61543","activity_ticket_id":"57451","ticket_reference":"HDT58536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"de-humidifier and investigate leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/24","activity_end":"2024-08-14 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70922","activity_notes":"de-humidifierto be put in apartment where wall is wet ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2024 10:42 (System)<\/b>Ticket Created<\/p>

14\/08\/2024 16:32 (roy)<\/b>Pick up and set up dehumidifier with RCD<\/p>

16\/08\/2024 15:37 (jane)<\/b>Dehumidifier on hire, client would like us to investigate leak <\/p>

21\/08\/2024 14:24 (jane)<\/b>Carried out camera survey and found leak coming from ball-valve in loft replaced ball-valve with new and left all watertight - Email Sent<\/b><\/p>

23\/08\/2024 09:16 (jane)<\/b>Dehumidifier to be returned today <\/p>

23\/08\/2024 11:15 (jane)<\/b>To return the dehumidifier to Travis Perkins - it is currently in Flat 8, Exeter Mansions - For Wednesday 28th Augist <\/p>

23\/08\/2024 13:39 (travis)<\/b>Collection of keys and moved dehumidifier from above property to,8 Exeter mansions.Returned keys to security.<\/p>

30\/08\/2024 06:49 (roy)<\/b>Return De-Hum<\/p>

30\/08\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61544","activity_ticket_id":"57452","ticket_reference":"HDT58537","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"First Floor Gents toilet needs new toilet seat ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/24","activity_end":"2024-08-14 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70923","activity_notes":"First Floor Gents toilet needs new toilet seat can we buy a replacement from Leyland and then order the correct onefor today ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2024 10:45 (System)<\/b>Ticket Created<\/p>

14\/08\/2024 21:58 (michaelk)<\/b>Attended site to replace the broken toilet seat, in the 1st floor toilets. Removed damaged seat, collected a replacement and fitted. A permanent seat is to be ordered. 2hrs labour plus parts, total 143 ex vat.<\/p>

15\/08\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61545","activity_ticket_id":"57453","ticket_reference":"HDT58538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the plug for the microwave in the kitchen is faulty and not working. ","ticket_address_1":"2nd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/24","activity_end":"2024-08-14 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70924","activity_notes":"the plug for the microwave in the kitchen is faulty and not working. ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2024 14:14 (System)<\/b>Ticket Created<\/p>

14\/08\/2024 15:07 (alan)<\/b>Replace faulty socket for microwave <\/p>

14\/08\/2024 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61546","activity_ticket_id":"57454","ticket_reference":"HDT58539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tidy cables up in electrical cupboard ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/08\/24","activity_end":"2024-08-14 15:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70925","activity_notes":"tidy cables up in electrical cupboard ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2024 14:33 (System)<\/b>Ticket Created<\/p>

14\/08\/2024 15:06 (alan)<\/b>Tidy cables up in electrical cupboard<\/p>

14\/08\/2024 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61548","activity_ticket_id":"57451","ticket_reference":"HDT58536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"de-humidifier and investigate leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/24","activity_end":"2024-08-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70927","activity_notes":"Removal of de-humidifier to Travis Perkins","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2024 10:42 (System)<\/b>Ticket Created<\/p>

14\/08\/2024 16:32 (roy)<\/b>Pick up and set up dehumidifier with RCD<\/p>

16\/08\/2024 15:37 (jane)<\/b>Dehumidifier on hire, client would like us to investigate leak <\/p>

21\/08\/2024 14:24 (jane)<\/b>Carried out camera survey and found leak coming from ball-valve in loft replaced ball-valve with new and left all watertight - Email Sent<\/b><\/p>

23\/08\/2024 09:16 (jane)<\/b>Dehumidifier to be returned today <\/p>

23\/08\/2024 11:15 (jane)<\/b>To return the dehumidifier to Travis Perkins - it is currently in Flat 8, Exeter Mansions - For Wednesday 28th Augist <\/p>

23\/08\/2024 13:39 (travis)<\/b>Collection of keys and moved dehumidifier from above property to,8 Exeter mansions.Returned keys to security.<\/p>

30\/08\/2024 06:49 (roy)<\/b>Return De-Hum<\/p>

30\/08\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61549","activity_ticket_id":"57455","ticket_reference":"HDT58540","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Lights not working to rear 3rd floor open planned area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/24","activity_end":"2024-08-15 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70928","activity_notes":"Lights not working to rear 3rd floor open planned area ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2024 09:10 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 14:48 (alan)<\/b>Reset movement sensors to lights for 3rd floor rear open plan area <\/p>

15\/08\/2024 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61550","activity_ticket_id":"57456","ticket_reference":"HDT58541","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF door to Front Stairwell - squeaking","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/24","activity_end":"2024-08-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70929","activity_notes":"GF door to Front Stairwell - squeakingtried to adjust and oil the door hinges, but the door is still badly squeaking whilst opening\/closing. Something is clearly wrong with the ironmongery.","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2024 09:40 (System)<\/b>Ticket Created<\/p>

16\/08\/2024 07:16 (travis)<\/b>Slight adjustment to top hinge and lubricated,all squeaking has stopped.<\/p>

16\/08\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61551","activity_ticket_id":"57457","ticket_reference":"HDT58542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repair the pagoda bench as soon as possible.","ticket_address_1":"Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Newport Place","cs_id":"428","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"428","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/24","activity_end":"2024-08-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70930","activity_notes":"To repair the pagoda bench as soon as possible.","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2024 09:49 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 11:43 (travis)<\/b>Refit timber bench <\/p>

15\/08\/2024 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61552","activity_ticket_id":"57458","ticket_reference":"HDT58543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2No replacement blinds - Flat B, 5B Rupert Court ","ticket_address_1":"Flat B","ticket_address_2":"24 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"2262","cs_address_2":"24 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"2262","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"27\/08\/24","activity_end":"2024-08-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70931","activity_notes":"2No replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2024 11:04 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 11:05 (jane)<\/b>Blinds on order - anticipated dispatch date - 22\/08\/2024 - Email Sent<\/b><\/p>

27\/08\/2024 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61553","activity_ticket_id":"57459","ticket_reference":"HDT58544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/24","activity_end":"2024-08-15 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70932","activity_notes":"To attend to leak This at the rear where toilets are. You need access through side black door next to 79 St Martins Lane.Master key set has the keys to this door. The leak is seen in the storage room next to the toilet door is open ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2024 11:24 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 13:29 (travis)<\/b>Collected keys and attended above property,Found an overflow pipe to have come disattatched from the main waste pipe Refitted overflow pipe back into waste and tested to make sure it's securely fitted <\/p>

15\/08\/2024 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61554","activity_ticket_id":"57460","ticket_reference":"HDT58545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Tenant home for access ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/24","activity_end":"2024-08-15 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70933","activity_notes":"No hot water - Tenant home for access on the boiler is showing ;F 75 error. ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2024 11:30 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 14:49 (alan)<\/b>Check boiler Top up water pressure in system Test and leave working <\/p>

15\/08\/2024 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61555","activity_ticket_id":"57461","ticket_reference":"HDT58546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement hole in ceiling - to supply and fit new access hatch ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/24","activity_end":"2024-08-19 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70934","activity_notes":"Basement hole in ceiling - to supply and fit new access hatch Front door key to the building for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2024 13:40 (System)<\/b>Ticket Created<\/p>

16\/08\/2024 14:49 (jane)<\/b>Front door key to the building for access <\/p>

19\/08\/2024 11:37 (travis)<\/b>Inspection panel purchased and fitted at above address basement ceiling.Photos attached.<\/p>

19\/08\/2024 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61556","activity_ticket_id":"57462","ticket_reference":"HDT58547","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire extinguisher brackets coming away from wall ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/24","activity_end":"2024-08-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70935","activity_notes":"Fire extinguisher brackets coming away from wall one is based in the main entrance and the other is based on the second floor on the stairwell.Could we arrange to have this fixed back onto the wall","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2024 13:56 (System)<\/b>Ticket Created<\/p>

17\/08\/2024 14:14 (roy)<\/b>Refixed brackets on, ground, 1st and 3rdAll ok<\/p>

19\/08\/2024 10:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61557","activity_ticket_id":"57463","ticket_reference":"HDT58548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken front lock - urgent ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/24","activity_end":"2024-08-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70936","activity_notes":"Broken front lock - urgent ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2024 14:27 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 14:28 (jane)<\/b>Engineer attending at 3pm -call 07594220811 Sandy that she look after this flat<\/p>

15\/08\/2024 15:04 (travis)<\/b>Replaced grub screw on internal side of night latch,Tested, all working as it should.<\/p>

15\/08\/2024 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61558","activity_ticket_id":"57464","ticket_reference":"HDT58549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed wiring test to be completed to communal area ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/24","activity_end":"2024-08-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70937","activity_notes":"Fixed wiring test to be completed to communal area ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2024 15:00 (System)<\/b>Ticket Created<\/p>

15\/08\/2024 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61559","activity_ticket_id":"57465","ticket_reference":"HDT58550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window restrictors to be fitted to the main stairwell windows ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/24","activity_end":"2024-08-17 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70938","activity_notes":"Window restrictors to be fitted to the main stairwell windows believe there are 3 windows in total","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 09:26 (System)<\/b>Ticket Created<\/p>

17\/08\/2024 13:29 (roy)<\/b>Fitted 3 window restrictors <\/p>

19\/08\/2024 09:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61560","activity_ticket_id":"57466","ticket_reference":"HDT58551","ticket_client":"2164","client_name":"DRD Partnership ","ticket_title":"To carry out PAT testing on Wednesday 21st August - office access between 2:30pm and 4pm","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/24","activity_end":"2024-08-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70939","activity_notes":"To carry out PAT testing on Wednesday 21st August - office access between 2:30pm and 4pm","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 10:04 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 15:59 (roy)<\/b>Pat test kitchen area<\/p>

21\/08\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61561","activity_ticket_id":"57467","ticket_reference":"HDT58552","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services on Thursday 22nd and Friday 23d August ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/08\/24","activity_end":"2024-08-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70940","activity_notes":"For Handyman Services on Thursday 22nd and Friday 23d August ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2024 10:15 (System)<\/b>Ticket Created<\/p>

23\/08\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61562","activity_ticket_id":"57468","ticket_reference":"HDT58553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - 21st August - Use Management Keys ","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/24","activity_end":"2024-08-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70941","activity_notes":"To carry out PAT testing - 21st August - Use Management Keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 10:23 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 13:51 (roy)<\/b>Pat test<\/p>

21\/08\/2024 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61563","activity_ticket_id":"57469","ticket_reference":"HDT58554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Wednesday 21st August - Tenant home at 12noon for access ","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/24","activity_end":"2024-08-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70942","activity_notes":"To carry out PAT testing on Wednesday 21st August - Tenant home at 12noon for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 10:25 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 13:51 (roy)<\/b>Pat test<\/p>

21\/08\/2024 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61564","activity_ticket_id":"57470","ticket_reference":"HDT58555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Wednesday 21st August - Use Management Keys for access ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/24","activity_end":"2024-08-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70943","activity_notes":"To carry out PAT testing on Wednesday 21st August - Use Management Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 10:27 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 15:59 (roy)<\/b>Pat test<\/p>

21\/08\/2024 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61565","activity_ticket_id":"57471","ticket_reference":"HDT58556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Wednesday 21st August - Use Management Keys for access ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/24","activity_end":"2024-08-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70944","activity_notes":"To carry out PAT testing on Wednesday 21st August - Use Management Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 10:31 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 16:00 (roy)<\/b>Pat test<\/p>

21\/08\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61566","activity_ticket_id":"57472","ticket_reference":"HDT58557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TO carry out Inter-tenancy checks - For 2nd September ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/09\/24","activity_end":"2024-09-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70945","activity_notes":"TO carry out Inter-tenancy checks - For Monday 16th September - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 10:54 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 12:34 (sandra)<\/b>2nd September <\/p>

03\/09\/2024 07:33 (michaelk)<\/b>Completed heating system check, no issues found. 1hr labour 55<\/p>

11\/09\/2024 11:48 (travis)<\/b>Collection of keys and attended to start ITC Works,Asked to delay temporarily by Lillian until after the 11th,Awaiting further instructions from Lillian to continue.<\/p>

13\/09\/2024 14:51 (jane)<\/b>For Monday 16th September - keys for access <\/p>

16\/09\/2024 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61567","activity_ticket_id":"57472","ticket_reference":"HDT58557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TO carry out Inter-tenancy checks - For 2nd September ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70946","activity_notes":"For boiler and radiator checks - For 2nd September ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 10:54 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 12:34 (sandra)<\/b>2nd September <\/p>

03\/09\/2024 07:33 (michaelk)<\/b>Completed heating system check, no issues found. 1hr labour 55<\/p>

11\/09\/2024 11:48 (travis)<\/b>Collection of keys and attended to start ITC Works,Asked to delay temporarily by Lillian until after the 11th,Awaiting further instructions from Lillian to continue.<\/p>

13\/09\/2024 14:51 (jane)<\/b>For Monday 16th September - keys for access <\/p>

16\/09\/2024 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61568","activity_ticket_id":"57473","ticket_reference":"HDT58558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Glass pane has come away from the fire panel cupboard door ","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9 Wardour Street ","cs_id":"832","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"832","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/24","activity_end":"2024-08-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70947","activity_notes":"Glass pane has come away from the fire panel cupboard door ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 11:24 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 20:03 (roy)<\/b>Refixed glass with fire silicone and two screws with rubber wahers<\/p>

19\/08\/2024 21:57 (michael)<\/b>(Ticket Closed)<\/p>

19\/08\/2024 21:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61569","activity_ticket_id":"57474","ticket_reference":"HDT58559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire resisting holes to fire panel cupboard ","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9 Wardour Street ","cs_id":"832","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"832","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/08\/24","activity_end":"2024-08-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70948","activity_notes":"Fire resisting holes Could we arrange to have the holes in the fire panel cupboard (left of entrance) filled in with fire resisting materials please.On the right of the entrance there is a electrical cupboard and this has a hole on the bottom right corner could this be filled in pleaseOn the right top corner of the electrical cupboard there is another hole that has been poorly covered could this be redone please ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 11:32 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 15:15 (roy)<\/b>Used fire resistant materials to fill holes then used fire resistant silicone<\/p>

19\/08\/2024 21:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61570","activity_ticket_id":"57475","ticket_reference":"HDT58560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical cupboard there is gaps around the pipe work at the top, Could it be arranged for these to be filled in with fire resisting material please","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11 Gerrard Street ","cs_id":"669","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"669","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70949","activity_notes":"Electrical cupboard there is gaps around the pipe work at the top, Could it be arranged for these to be filled in with fire resisting material please","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 11:36 (System)<\/b>Ticket Created<\/p>

18\/08\/2024 20:30 (roy)<\/b>Took photos of holes.Need materials <\/p>

20\/08\/2024 18:51 (roy)<\/b>Used flame resistant materials and used flame retardant silicone<\/p>

21\/08\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61572","activity_ticket_id":"57476","ticket_reference":"HDT58561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Button broken on washing machine - ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/08\/24","activity_end":"2024-08-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70951","activity_notes":"Button broken on washing machine - ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2024 12:45 (System)<\/b>Ticket Created<\/p>

16\/08\/2024 12:46 (jane)<\/b>Requested access for Wednesday 21st August between 10am and 2pm <\/p>

16\/08\/2024 12:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61573","activity_ticket_id":"57477","ticket_reference":"HDT58562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet continually flushing - to collect keys for access but buzz first.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/08\/24","activity_end":"2024-08-16 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70952","activity_notes":"Toilet continually flushing -to collect keys for access but buzz first.","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 12:51 (System)<\/b>Ticket Created<\/p>

17\/08\/2024 08:15 (roy)<\/b>Remove and replaced faulty ball valve <\/p>

19\/08\/2024 10:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61574","activity_ticket_id":"57478","ticket_reference":"HDT58563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked door - laundry area - Tenant home until 5pm today ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/08\/24","activity_end":"2024-08-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70953","activity_notes":"Blocked door - laundry area - Tenant home until 5pm today The tenant can provide access anytime till 5pm today.Please buzz on the door and tell her that Lilian arranged.The tenant reported:Just a minor issue; I used the washing machine, and closed the door to the small room in the pantry area. The washing machine moved during use, and has blocked the door ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 13:01 (System)<\/b>Ticket Created<\/p>

16\/08\/2024 16:06 (travis)<\/b>Main door opened and washing machine reinstated back into position.<\/p>

16\/08\/2024 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61575","activity_ticket_id":"57479","ticket_reference":"HDT58564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor Travel Agent Office (right side) - office 2nd door handle is broken ","ticket_address_1":"1st Floor","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"1st Floor","cs_id":"2660","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2660","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70954","activity_notes":"1st Floor Travel Agent Office (right side) - - office 2nd door handle is broken ","activity_timesheet":"2","ticket_notes_combined":"

16\/08\/2024 13:41 (System)<\/b>Ticket Created<\/p>

17\/08\/2024 14:45 (roy)<\/b>Handle is broken.Need black one to match others<\/p>

20\/08\/2024 11:08 (jane)<\/b>Handle on order - expected delivery date 28th August <\/p>

29\/08\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61576","activity_ticket_id":"57451","ticket_reference":"HDT58536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"de-humidifier and investigate leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"21\/08\/24","activity_end":"2024-08-21 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70955","activity_notes":"de-humidifier and investigate leak New tenant is moving in on the 26th Aug. Leak was discovered last week. Travis cleared the gulley but looking at the stain, the damp is below where the sockets are.This job is not part of ITC but were raised as additional leak investigation therefore please arrange for this to be looked at asap. This Flat need to be ready by Friday 23rd.","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2024 10:42 (System)<\/b>Ticket Created<\/p>

14\/08\/2024 16:32 (roy)<\/b>Pick up and set up dehumidifier with RCD<\/p>

16\/08\/2024 15:37 (jane)<\/b>Dehumidifier on hire, client would like us to investigate leak <\/p>

21\/08\/2024 14:24 (jane)<\/b>Carried out camera survey and found leak coming from ball-valve in loft replaced ball-valve with new and left all watertight - Email Sent<\/b><\/p>

23\/08\/2024 09:16 (jane)<\/b>Dehumidifier to be returned today <\/p>

23\/08\/2024 11:15 (jane)<\/b>To return the dehumidifier to Travis Perkins - it is currently in Flat 8, Exeter Mansions - For Wednesday 28th Augist <\/p>

23\/08\/2024 13:39 (travis)<\/b>Collection of keys and moved dehumidifier from above property to,8 Exeter mansions.Returned keys to security.<\/p>

30\/08\/2024 06:49 (roy)<\/b>Return De-Hum<\/p>

30\/08\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61577","activity_ticket_id":"57367","ticket_reference":"HDT58452","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply 2No x 5 litre tins of paint in Matt Finish code DULUX 70YR45261 urgent AND THEN PAINT THE BASEMENT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/08\/24","activity_end":"2024-08-23 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70956","activity_notes":"Description: To supply 2No x 5 litre tins of paint in Matt Finish code DULUX 70YR45261 urgent to site and PAINT THE BASEMENT PLEASE For Friday morning 23rd August ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2024 11:04 (System)<\/b>Ticket Created<\/p>

08\/08\/2024 11:54 (dean)<\/b>140.00<\/p>

08\/08\/2024 11:57 (jane)<\/b>(Ticket Closed)<\/p>

16\/08\/2024 16:13 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/08\/2024 16:27 (jane)<\/b> To supply 2No x 5 litre tins of paint in Matt Finish code DULUX 70YR45261 urgent to site and PAINT THE BASEMENT PLEASE <\/p>

20\/08\/2024 10:06 (jane)<\/b>Attending on Friday morning 23rd August <\/p>

23\/08\/2024 08:20 (dean)<\/b>Done<\/p>

23\/08\/2024 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61578","activity_ticket_id":"57480","ticket_reference":"HDT58565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Water is coming down from the roof, externally to the building ","ticket_address_1":"12 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"12 New Row","cs_id":"3030","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"3030","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/24","activity_end":"2024-08-18 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70957","activity_notes":"Summary: Water is coming down from the roof, externally to the building ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2024 14:57 (System)<\/b>Ticket Created<\/p>

18\/08\/2024 20:28 (roy)<\/b>Water cascading down front of building from the roof.We don't hold keys for this property but buzzed tenant and they gave me details of managing agent.Called and they was on route<\/p>

19\/08\/2024 10:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61579","activity_ticket_id":"57481","ticket_reference":"HDT58566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/24","activity_end":"2024-08-18 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70958","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2024 14:59 (System)<\/b>Ticket Created<\/p>

18\/08\/2024 20:25 (roy)<\/b>Tried but unable to fire up the boiler.Went to pub as that's where meters are to see if valve had been turned off.No accessNTR monday<\/p>

19\/08\/2024 10:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61580","activity_ticket_id":"57482","ticket_reference":"HDT58567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom light not working:","ticket_address_1":"3rd Floor Flat","ticket_address_2":"21A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor Flat","cs_id":"3031","cs_address_2":"21A Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/24","activity_end":"2024-08-19 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70959","activity_notes":"Bathroom light not working:","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2024 09:19 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 10:20 (alan)<\/b>Replace bathroom pull cord switche<\/p>

19\/08\/2024 10:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61581","activity_ticket_id":"57483","ticket_reference":"HDT58568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT58566 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"23\/08\/24","activity_end":"2024-08-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70960","activity_notes":"HDT58566 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2024 10:46 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 10:54 (jane)<\/b>Attending today - Code for door 3570Code for key box : 5823<\/p>

20\/08\/2024 14:04 (jane)<\/b>Boiler requires new sensors, parts on order <\/p>

22\/08\/2024 11:28 (jane)<\/b>Have requested access to fit the boiler parts on Friday 23rd August<\/p>

22\/08\/2024 16:54 (jane)<\/b>Access confirmed for Friday morning to knock on the door, tenant home <\/p>

23\/08\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61583","activity_ticket_id":"57484","ticket_reference":"HDT58569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/24","activity_end":"2024-08-19 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70962","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2024 12:09 (System)<\/b>Ticket Created<\/p>

19\/08\/2024 12:34 (alan)<\/b>Gas valve on boiler not working repaired and left working<\/p>

19\/08\/2024 14:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61584","activity_ticket_id":"57485","ticket_reference":"HDT58570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door handle and window issues:","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/24","activity_end":"2024-09-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70963","activity_notes":"Door handle and window issues:MONDAY 2ND pm They can come between 11-3pm Call Sandy 07594 220811 and take management keys Also, reminder when they are done NOT to lock the bottom lockCALL TO GET CODES ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2024 13:56 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 12:50 (jane)<\/b>For Wednesday 28th August, tenant home for access They can come between 11-3pm <\/p>

20\/08\/2024 12:59 (jane)<\/b>See below for points of access:Sandy 07594220811Sagiv +44 7398 481750David +447756015484Between 11-3pm Also, reminder when they are done not to lock the bottom lockFor Wednesday 28th August 2024<\/p>

20\/08\/2024 13:40 (jane)<\/b>Updated Noted :For Wednesday 28th August, They can come between 11-3pm Call Sandy 07594 220811 and take management keys Also, reminder when they are done NOT to lock the bottom lock<\/p>

29\/08\/2024 12:19 (roy)<\/b>Replaced door knocker to front door but the other bits are inside flat 3.Awaiting access from Sandy and flat 3<\/p>

29\/08\/2024 12:32 (sandra)<\/b>Replaced door knocker to front door but the other issues are inside flat 3. Awaiting access from Sandy for access into Flat 3 - Email Sent<\/b><\/p>

30\/08\/2024 09:45 (sandra)<\/b>tenant wants Monday 2nd. Waiting on access details <\/p>

30\/08\/2024 11:50 (sandra)<\/b>Call for codes <\/p>

04\/09\/2024 15:09 (roy)<\/b>Replaced light window restrictors Replaced pelmet on blindsBut there is one bathroom window that needs both sides the sash cords replaced.This would require removing the bottom sash and beading and would require filling and painting<\/p>

16\/09\/2024 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61585","activity_ticket_id":"57486","ticket_reference":"HDT58571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working and Kitchen Cabinet doors, light bulb issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/24","activity_end":"2024-08-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70964","activity_notes":"Maintenance engineer to attend on Thursday morning 22nd August -tenant will provide the access but just in case please take keys but do not enter without using the intercom first 3 times.1.Problem with the dishwasher2. kitchen cabinet doors keeps coming off","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2024 14:34 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 09:16 (jane)<\/b>Tenant home on Wednesday afternoon 21st August <\/p>

21\/08\/2024 16:03 (jane)<\/b>Shaver light on order - 3\/5 day lead-time <\/p>

21\/08\/2024 16:14 (jane)<\/b>Maintenance engineer attending on Thursday morning 22nd August -tenant will provide the access but just in case please take keys but do not enter without using the intercom first 3 times.<\/p>

22\/08\/2024 11:13 (travis)<\/b>Attended and refitted kitchen cupboard door hinges.Removed and realigned dishwasher but found machine to be faulty,This is an old machine and in my opinion would now need replacement,I have taken details via photos attached.<\/p>

22\/08\/2024 11:53 (jane)<\/b>Attended and refitted kitchen cupboard door hinges. Removed and realigned dishwasher but found machine to be faulty, This is an old machine and will require replacement, quotation to follow - Email Sent<\/b><\/p>

28\/08\/2024 15:11 (sandra)<\/b>emailed for access on 3rd <\/p>

30\/08\/2024 09:49 (sandra)<\/b>keys for 3rd September - shaver socket <\/p>

17\/09\/2024 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61586","activity_ticket_id":"57487","ticket_reference":"HDT58572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Refix letter plate.","ticket_address_1":"39 King Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/24","activity_end":"2024-08-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70965","activity_notes":"Could you please fix the internal letter box plate at 39 King Street the old plate is located in the building","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2024 15:16 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 11:03 (alan)<\/b>fix the internal letter box plate <\/p>

20\/08\/2024 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61587","activity_ticket_id":"57488","ticket_reference":"HDT58573","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To reconnect supply to water tank and test in Flat 15 that they have water ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"20\/08\/24","activity_end":"2024-08-20 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70966","activity_notes":"To reconnect supply to water tank and test in Flat 15 that they have water ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2024 09:40 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61588","activity_ticket_id":"57486","ticket_reference":"HDT58571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working and Kitchen Cabinet doors, light bulb issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/24","activity_end":"2024-09-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70967","activity_notes":"keys for Tuesday 3rd light bulb issue Can we please add to the list also fitting the light bulbs?(( please see the tenant note)Re the lightbulb, its not a normal lightbulb, its the light-bar that sits above the sink. When the new bulb\/bar was delivered the man said he needed to return with the necessary tools to install it. ","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2024 14:34 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 09:16 (jane)<\/b>Tenant home on Wednesday afternoon 21st August <\/p>

21\/08\/2024 16:03 (jane)<\/b>Shaver light on order - 3\/5 day lead-time <\/p>

21\/08\/2024 16:14 (jane)<\/b>Maintenance engineer attending on Thursday morning 22nd August -tenant will provide the access but just in case please take keys but do not enter without using the intercom first 3 times.<\/p>

22\/08\/2024 11:13 (travis)<\/b>Attended and refitted kitchen cupboard door hinges.Removed and realigned dishwasher but found machine to be faulty,This is an old machine and in my opinion would now need replacement,I have taken details via photos attached.<\/p>

22\/08\/2024 11:53 (jane)<\/b>Attended and refitted kitchen cupboard door hinges. Removed and realigned dishwasher but found machine to be faulty, This is an old machine and will require replacement, quotation to follow - Email Sent<\/b><\/p>

28\/08\/2024 15:11 (sandra)<\/b>emailed for access on 3rd <\/p>

30\/08\/2024 09:49 (sandra)<\/b>keys for 3rd September - shaver socket <\/p>

17\/09\/2024 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61589","activity_ticket_id":"57489","ticket_reference":"HDT58574","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The oven light need to be replaced - For Wednesday 21st August at 2pm - tenant home ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/24","activity_end":"2024-08-21 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70968","activity_notes":"The oven light need to be replaced - For Wednesday 21st August at 2pm - tenant home ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 11:28 (System)<\/b>Ticket Created<\/p>

23\/08\/2024 08:51 (alan)<\/b>Replace blown lamp in oven <\/p>

23\/08\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61590","activity_ticket_id":"57490","ticket_reference":"HDT58575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16412 - Fixed wiring testing plus EXTRA 1st floor flat box covering the electrical cables is loose and needs securing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/24","activity_end":"2024-09-11 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70969","activity_notes":"Fixed wiring testing - Fixed wiring testing plus EXTRA 1st floor flat box covering the electrical cables is loose and needs securing ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 11:34 (jane)<\/b>Requested access for Wednesday 28th August <\/p>

06\/09\/2024 09:28 (sandra)<\/b>ongoing <\/p>

11\/09\/2024 12:31 (alan)<\/b>Refix cover outside flat 1 and electrical inspection to common parts <\/p>

11\/09\/2024 12:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61591","activity_ticket_id":"57491","ticket_reference":"HDT58576","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Lamping sweep of offices ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/24","activity_end":"2024-09-03 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70970","activity_notes":"Lamping sweep of offices ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 11:40 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 06:59 (alan)<\/b>Replace blown lamps thought office as needed and supply 20 x 28w T5 tubes <\/p>

03\/09\/2024 10:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61592","activity_ticket_id":"57492","ticket_reference":"HDT58577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working, the spin cycle is not spinning effectively so washing come out wet ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/08\/24","activity_end":"2024-08-28 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70971","activity_notes":"Washing machine not working, the spin cycle is not spinning effectively so washing come out wet ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2024 11:48 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 11:51 (jane)<\/b>Waiting on Repair Aid for a date, requested Thursday <\/p>

21\/08\/2024 10:40 (jane)<\/b>For Wednesday 28th of August between 10 and 2pm - keys for access <\/p>

28\/08\/2024 16:09 (roy)<\/b>With Repair Aid<\/p>

29\/08\/2024 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61593","activity_ticket_id":"57493","ticket_reference":"HDT58578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cracked window pane at top floor common parts ","ticket_address_1":"24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24 Newport Court ","cs_id":"539","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"539","ticket_status_code":"Gone To Quote","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"30\/08\/24","activity_end":"2024-08-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70972","activity_notes":"Cracked window pane at top floor common parts ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2024 12:20 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 12:54 (jane)<\/b>Waiting on a date from Able Glaze <\/p>

20\/08\/2024 13:33 (jane)<\/b>Glaziers attending on Thursday between 8.30-1.30pm<\/p>

27\/08\/2024 10:28 (jane)<\/b>Re-arranging as need access into flat <\/p>

27\/08\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61594","activity_ticket_id":"57494","ticket_reference":"HDT58579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Key got jammed in a lock of a cupboard in common area ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/24","activity_end":"2024-08-20 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70973","activity_notes":"Key got jammed in a lock of a cupboard in common area ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 12:34 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 12:34 (jane)<\/b>Engineer attending now <\/p>

20\/08\/2024 13:29 (travis)<\/b>Attended above property and found a brass deadlock key forced and jammed into a FB2 lock in the ground floor fire alarm cupboard,Managed to free key ,remove lock and repair.Reinstated lock and tested with correct key (FB2).Found brass key to fit top floor cupboard door.Gave key to security to add to management set.<\/p>

20\/08\/2024 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61595","activity_ticket_id":"57495","ticket_reference":"HDT58580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (August)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/08\/24","activity_end":"2024-08-31 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70974","activity_notes":"Landlord Meter Reads (August)","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 14:33 (System)<\/b>Ticket Created<\/p>

01\/09\/2024 16:34 (alan)<\/b>Meter reading <\/p>

01\/09\/2024 16:34 (alan)<\/b>Meter readings <\/p>

02\/09\/2024 14:54 (alan)<\/b>Meter readings <\/p>

02\/09\/2024 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61596","activity_ticket_id":"57493","ticket_reference":"HDT58578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cracked window pane at top floor common parts ","ticket_address_1":"24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24 Newport Court ","cs_id":"539","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"539","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/24","activity_end":"2024-08-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70975","activity_notes":"Cracked window pane at top floor common parts Roy can you give Able Glaze access via keys For Thursday 22nd August between 8:30am and 1:30pm","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2024 12:20 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 12:54 (jane)<\/b>Waiting on a date from Able Glaze <\/p>

20\/08\/2024 13:33 (jane)<\/b>Glaziers attending on Thursday between 8.30-1.30pm<\/p>

27\/08\/2024 10:28 (jane)<\/b>Re-arranging as need access into flat <\/p>

27\/08\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61597","activity_ticket_id":"57496","ticket_reference":"HDT58581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"4th Floor, Flat 1 - Electric meter readings - FOR 5TH SEPTEMBER ","ticket_address_1":"4th Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/24","activity_end":"2024-09-05 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70976","activity_notes":"4th Floor, Flat 1 - Electric meter readings - FOR 5TH SEPTEMBER Can you please arrange for Alan to send me the picture of Electric meter readings.It must be taken on the 5th.Alan, please ask Eva for the keys to Leon. I do not want the inventory clerk to access Leon.You know this venue better.","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 15:51 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 10:08 (alan)<\/b>Take meter readings see attached photos <\/p>

05\/09\/2024 17:30 (michael)<\/b>(Ticket Closed)<\/p>

05\/09\/2024 17:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61598","activity_ticket_id":"57406","ticket_reference":"HDT58491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16269 - New kitchen doors and water damage repairs ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/25","activity_end":"2025-01-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70977","activity_notes":"New kitchen doors and water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 11:05 (jane)<\/b>Requested access for Tuesday afternoon 13th August to take final measurements of the kitchen doors, plinths, end panels etc <\/p>

09\/08\/2024 14:27 (jane)<\/b>Client would like Wednesday 14th August, requested access at 2pm <\/p>

09\/08\/2024 15:11 (jane)<\/b>For Wednesday 14th August, Tenant will be home to provide access at 2pm<\/p>

14\/08\/2024 09:34 (jane)<\/b>Requested access for Tuesday 20th August <\/p>

16\/08\/2024 14:15 (jane)<\/b>Confirmed access on Tuesday 20th August between 2 and 4pm - Tenant home for access <\/p>

20\/08\/2024 15:50 (travis)<\/b>Attended and taken details for kitchen works,Details given to MDR <\/p>

21\/11\/2024 11:12 (jane)<\/b>Kitchen doors on order - expected delivery date Wednesday 4th December <\/p>

10\/12\/2024 10:57 (jane)<\/b>Update - sent an email to the client Given the nature of the works and involving the difficult timescale the tenant has provided due to his commitments and the requirements to strip out approx. 70 precent of the kitchen to carry out worktop repairs and replacement doors, plinths, posts etc, would it be better to program in the some dates for the tenant in January?, so that we will time, as we will require 3 \/ 4 consecutive days <\/p>

17\/12\/2024 10:01 (sandra)<\/b>booked for 20th tenant at home <\/p>

20\/12\/2024 16:34 (jack)<\/b>Done 240<\/p>

09\/01\/2025 14:03 (jane)<\/b>Tenant confirmed access for 16th and 17th January - 8:30am start time <\/p>

17\/01\/2025 07:33 (iain)<\/b>Kitchen cupboard doors.<\/p>

17\/01\/2025 15:54 (iain)<\/b>Kitchen works.<\/p>

21\/01\/2025 09:29 (iain)<\/b>Kitchen works.<\/p>

27\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

28\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:27 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61599","activity_ticket_id":"57488","ticket_reference":"HDT58573","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To reconnect supply to water tank and test in Flat 15 that they have water ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/24","activity_end":"2024-08-20 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70978","activity_notes":"To reconnect supply to water tank and test in Flat 15 that they have water ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2024 09:40 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61600","activity_ticket_id":"57497","ticket_reference":"HDT58582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No lights in the common parts ","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/24","activity_end":"2024-08-20 17:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70979","activity_notes":"No lights in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 16:41 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 17:24 (roy)<\/b>Reset RCDAll ok<\/p>

21\/08\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61601","activity_ticket_id":"57498","ticket_reference":"HDT58583","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"21\/08\/24","activity_end":"2024-08-21 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70980","activity_notes":"To investigate leak brown moist patch is growing from the bottom left corner of the toilet","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2024 10:10 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 10:11 (jane)<\/b>Have requested access for this morning, awaiting confirmation <\/p>

21\/08\/2024 10:35 (jane)<\/b>Tenant home today between 12:00\/12:30pm <\/p>

21\/08\/2024 14:18 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2024 14:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/08\/2024 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61602","activity_ticket_id":"57492","ticket_reference":"HDT58577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working, the spin cycle is not spinning effectively so washing come out wet ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/24","activity_end":"2024-08-28 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70981","activity_notes":"Wed, 28th of Aug between 10 and 2pm - To give access with keys to Repair Aid Washing machine not working, the spin cycle is not spinning effectively so washing come out wet ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 11:48 (System)<\/b>Ticket Created<\/p>

20\/08\/2024 11:51 (jane)<\/b>Waiting on Repair Aid for a date, requested Thursday <\/p>

21\/08\/2024 10:40 (jane)<\/b>For Wednesday 28th of August between 10 and 2pm - keys for access <\/p>

28\/08\/2024 16:09 (roy)<\/b>With Repair Aid<\/p>

29\/08\/2024 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61603","activity_ticket_id":"57499","ticket_reference":"HDT58584","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16410 - Replacement blinds ","ticket_address_1":"Top Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/09\/24","activity_end":"2024-09-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70982","activity_notes":"Travis, please see below notes regarding the blinds Replacement blinds Main room2 x Length 1050mm drop 1640mmKitchenRemove blind no blind going backBedroom 2Remove venetian and replace with double roller blinds2 x length 1050mm drop 1600mmBedroom 1Remove existing of a nation blinds and replace with double roller blinds Remove curtains and leave curtains pole2 x length 2020mm drop 1630mmEnsuite bathroomRemove Venetian blind, no new blind needed as window frostedHallwayRemove Venetian blinds and replace with privacy roller blinds2 x length 1110mm drop 540mm","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2024 11:06 (jane)<\/b>Please see attachment regarding blind installation <\/p>

21\/08\/2024 11:31 (jane)<\/b>Anticipated dispatch date for single roller blinds - 02\/09\/2024 and double roller blinds 05\/09\/2024<\/p>

04\/09\/2024 11:17 (sandra)<\/b>requested Thursday 12th for access <\/p>

05\/09\/2024 10:48 (sandra)<\/b>keys and knock first Lilian to assist<\/p>

09\/09\/2024 14:52 (sandra)<\/b>access now agreed with tenant but buzz on door.<\/p>

13\/09\/2024 10:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61604","activity_ticket_id":"57500","ticket_reference":"HDT58585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"1st Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"1st Floor","cs_id":"2034","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2034","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70983","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 11:04 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 11:06 (sandra)<\/b>vacant <\/p>

29\/08\/2024 13:39 (roy)<\/b>Pat test<\/p>

29\/08\/2024 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61605","activity_ticket_id":"57501","ticket_reference":"HDT58586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70984","activity_notes":"PAT test 8am ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 11:15 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 08:39 (roy)<\/b>No access at required time<\/p>

22\/08\/2024 13:22 (roy)<\/b>Pat test<\/p>

22\/08\/2024 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61606","activity_ticket_id":"57502","ticket_reference":"HDT58587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test","ticket_address_1":"Flat 8","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70985","activity_notes":"PAT test8.30 ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 11:19 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 08:40 (roy)<\/b>No access at required time<\/p>

22\/08\/2024 12:01 (roy)<\/b>Pat test<\/p>

22\/08\/2024 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61607","activity_ticket_id":"57503","ticket_reference":"HDT58588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70986","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 11:33 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 12:00 (roy)<\/b>Pat test<\/p>

22\/08\/2024 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61608","activity_ticket_id":"57504","ticket_reference":"HDT58589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70987","activity_notes":"PAT test only","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 11:34 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 12:00 (roy)<\/b>Pat test<\/p>

22\/08\/2024 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61609","activity_ticket_id":"57505","ticket_reference":"HDT58590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70988","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 11:35 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 12:18 (roy)<\/b>Pat test<\/p>

22\/08\/2024 12:18 (roy)<\/b>Pat test<\/p>

22\/08\/2024 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61610","activity_ticket_id":"57506","ticket_reference":"HDT58591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70989","activity_notes":"PAT test","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 11:36 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 12:48 (roy)<\/b>Pat test <\/p>

22\/08\/2024 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61611","activity_ticket_id":"57507","ticket_reference":"HDT58592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16413 - Replacement blinds and frosted film","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/09\/24","activity_end":"2024-09-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70990","activity_notes":"Replacement blinds and frost film ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 14:33 (jane)<\/b>Blinds on order - anticipated dispatch date 2nd September 2024<\/p>

28\/08\/2024 14:14 (jane)<\/b>Frost Film ordered from Myalls Signs and blindson order - anticipated dispatch date 2nd September 2024<\/p>

30\/08\/2024 12:55 (sandra)<\/b>frosted film delivered awaiting blinds <\/p>

03\/09\/2024 10:51 (sandra)<\/b>booked for Tuesday 10th waiting on confirmation <\/p>

04\/09\/2024 09:03 (sandra)<\/b>Lilian confirmed access for Tuesday 10th <\/p>

04\/09\/2024 11:08 (sandra)<\/b>keys and knock first <\/p>

10\/09\/2024 15:04 (travis)<\/b>Removal and disposal of existing blinds and fitment of new blinds and plastic frosting to various windows.<\/p>

10\/09\/2024 15:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61612","activity_ticket_id":"57508","ticket_reference":"HDT58593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAt test ","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/24","activity_end":"2024-08-28 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70991","activity_notes":"PAt test 8.00 with keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:05 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 12:56 (roy)<\/b>Pat test <\/p>

28\/08\/2024 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61613","activity_ticket_id":"57509","ticket_reference":"HDT58594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"137","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"137","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/24","activity_end":"2024-08-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70992","activity_notes":"PAT test only with keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:06 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 16:08 (roy)<\/b>Pat test<\/p>

28\/08\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61614","activity_ticket_id":"57510","ticket_reference":"HDT58595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/24","activity_end":"2024-08-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70993","activity_notes":"PAT test only with keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:34 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 12:56 (roy)<\/b>Pat test<\/p>

28\/08\/2024 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61615","activity_ticket_id":"57511","ticket_reference":"HDT58596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70994","activity_notes":"PAT test only use keys but tenant may be sleeping after night shift so go later ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:35 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 16:12 (roy)<\/b>Pat test<\/p>

29\/08\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61616","activity_ticket_id":"57512","ticket_reference":"HDT58597","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"toilet lights not working 1st Floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/24","activity_end":"2024-08-23 14:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70995","activity_notes":"toilet lights not working 1st Floor ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:37 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 13:07 (alan)<\/b>Investigate lights not working to 1st floor wc lobby, found PIR sensor to be faulty. Carry out temporary repair and order replacement sensor <\/p>

21\/08\/2024 13:40 (jane)<\/b>Investigate lights not working to 1st floor wc lobby, found PIR sensor to be faulty. We have carried out a temporary repair and ordered replacement sensor - Email Sent<\/b><\/p>

23\/08\/2024 08:53 (alan)<\/b>Return to site and replace faulty PIR sensor for lobby lights by WCs <\/p>

23\/08\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61617","activity_ticket_id":"57513","ticket_reference":"HDT58598","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"tidy cables up by TV monitor on 3rd floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/24","activity_end":"2024-08-21 13:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70996","activity_notes":"tidy cables up by TV monitor on 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:40 (System)<\/b>Ticket Created<\/p>

23\/08\/2024 07:44 (alan)<\/b>Tidy up and trunk cables for TV 3rd floor <\/p>

23\/08\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61618","activity_ticket_id":"57514","ticket_reference":"HDT58599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70997","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:48 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 16:12 (roy)<\/b>Pat test<\/p>

29\/08\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61619","activity_ticket_id":"57515","ticket_reference":"HDT58600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 4 Goodwins House","cs_id":"1146","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70998","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:50 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 16:10 (roy)<\/b>Pat test<\/p>

29\/08\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61620","activity_ticket_id":"57516","ticket_reference":"HDT58601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 7 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"70999","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:51 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 16:11 (roy)<\/b>Pat test<\/p>

29\/08\/2024 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61621","activity_ticket_id":"57517","ticket_reference":"HDT58602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"induction hob not working ","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 3","cs_id":"1680","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1680","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/08\/24","activity_end":"2024-08-28 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71000","activity_notes":"induction hob not working Wednesday with keys PM ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 12:55 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 12:56 (sandra)<\/b>waiting on access <\/p>

21\/08\/2024 14:12 (sandra)<\/b>Monday with keys <\/p>

21\/08\/2024 16:20 (sandra)<\/b>wednesday PM with keys <\/p>

28\/08\/2024 12:44 (alan)<\/b>Check hob and left working <\/p>

28\/08\/2024 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61622","activity_ticket_id":"57518","ticket_reference":"HDT58603","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Door is not engaging properly","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71001","activity_notes":"Door is not engaging properly","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2024 13:53 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 18:02 (roy)<\/b>Removed and refixed keeper<\/p>

23\/08\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61623","activity_ticket_id":"57519","ticket_reference":"HDT58604","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To attend to leak possible from roof ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"27\/08\/24","activity_end":"2024-08-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71002","activity_notes":"To attend to leak possible from roof ","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2024 14:40 (System)<\/b>Ticket Created<\/p>

21\/08\/2024 14:49 (jane)<\/b>Engineer attending this afternoon, keys released for flat 2 78 Long Acre. Please knock on the door for flat 3<\/p>

21\/08\/2024 15:30 (jane)<\/b>Inspected and found everything dry, have requested to return on Tuesday 27th August to carry out further investigation works <\/p>

23\/08\/2024 16:10 (jane)<\/b>Confirmed access for Tuesday morning 27th August Yes, The tenant of the Top floor will be in to give access. Please use keys for the second floor flat but dont lock the dead lock when you leave. Just close the door behind you. Please also turn off all lights when finished. <\/p>

27\/08\/2024 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61624","activity_ticket_id":"57431","ticket_reference":"HDT58516","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT tests Flats 1 - 21 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/24","activity_end":"2024-09-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71003","activity_notes":"PAT tests Flat 2 - 5flat 2 tenant will be home Flat 3 keys ","activity_timesheet":null,"ticket_notes_combined":"

12\/08\/2024 14:24 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 18:03 (roy)<\/b>Pat test flats 1 and 6<\/p>

29\/08\/2024 11:32 (roy)<\/b>Flats 7, 8, 9, 10 and 11Plus revist flat 1 following fail on fridge\/Freezer <\/p>

04\/09\/2024 11:41 (roy)<\/b>Pat test flats 13-17<\/p>

07\/09\/2024 09:04 (roy)<\/b>Pat test x 4<\/p>

09\/09\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61625","activity_ticket_id":"57210","ticket_reference":"HDT58295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"27\/08\/24","activity_end":"2024-08-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71004","activity_notes":"3 x Blinds on order ","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2024 10:47 (System)<\/b>Ticket Created<\/p>

19\/07\/2024 10:48 (sandra)<\/b>This Flat is vacant therefore please collect keys for access at any time.New tenant is due in mid-Aug.<\/p>

25\/07\/2024 15:56 (sandra)<\/b>tenant moves in on 24th August <\/p>

07\/08\/2024 15:20 (travis)<\/b>ITC works and unblocked roof gully.<\/p>

08\/08\/2024 09:30 (sandra)<\/b>need to measure for blinds <\/p>

08\/08\/2024 16:35 (sandra)<\/b>new tenant moves in on 25th<\/p>

13\/08\/2024 14:15 (jane)<\/b>3 x roller blinds ordered - anticipated dispatch date - 20th August 2024<\/p>

13\/08\/2024 14:50 (michaelk)<\/b>Attended site to complete the heating and hot water systems, inspection. Ran all three heat store units, finding that the unit adjacent to the laundry doesn't heat sufficiently, which requires replacing. The hot water cylinder was then tested, with both immersion heaters passing. The load current was checked on both at 11.9 amps. 2hrs labour 105<\/p>

13\/08\/2024 15:20 (travis)<\/b>List of works,Blind details ect.<\/p>

15\/08\/2024 07:59 (alan)<\/b>1. Remove wall lights and trucking on wall 2. Refix lights under kitchen cupboards 3. Supply and install new lamp shade for light in main room <\/p>

21\/08\/2024 15:11 (travis)<\/b>Mastic , grouting, kitchen plinth works,Leak damage in living room,Eventually sourced to tank in loft with faulty ball valve , replaced by plumber,in assistance.<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2024 12:12 (sandra)<\/b>blinds requested for 8am 27th <\/p>

23\/08\/2024 10:56 (alan)<\/b>ITC works <\/p>

27\/08\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2024 14:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61626","activity_ticket_id":"57520","ticket_reference":"HDT58605","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"fire door kitchen ","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"23\/08\/24","activity_end":"2024-08-23 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71005","activity_notes":"After a health and safety inspection in our office, it was noticed that the fire door in the kitchen cannot be closed. Please can you let me know if we have any scheduled inspection by you and if you could come and assess this door.","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2024 09:48 (System)<\/b>Ticket Created<\/p>

23\/08\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61627","activity_ticket_id":"57521","ticket_reference":"HDT58606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not cooling","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/08\/24","activity_end":"2024-08-28 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71006","activity_notes":"fridge not cooling Despite our team inspecting the appliance, including the fuses and functionality, it appears that the refrigerator is not cooling properly. Regardless of the cooling setting (from 1 to 5), the temperature remains insufficient (doesn't cool) to preserve food, leading to spoilage","activity_timesheet":null,"ticket_notes_combined":"

22\/08\/2024 10:12 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 10:15 (sandra)<\/b>waiting on appointment <\/p>

22\/08\/2024 10:36 (sandra)<\/b>booked Wednesday 28th 12 - 4pm <\/p>

28\/08\/2024 15:24 (roy)<\/b>Flat 4With Repair Aid<\/p>

29\/08\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61628","activity_ticket_id":"57522","ticket_reference":"HDT58607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"clear gutter from bathroom window ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/24","activity_end":"2024-08-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71007","activity_notes":"clear gutter from bathroom window go with fly spray and give it a spray. See where flies are coming from ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 10:30 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 12:46 (travis)<\/b>Attended and tried to source where fruit flies are entering,Cleared outside bathroom window gully area,Left tenant with fly killer spray and recommend filters being replaced in apartment extractor system.Photos of extractor for reference.<\/p>

22\/08\/2024 12:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61629","activity_ticket_id":"57523","ticket_reference":"HDT58608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecs around living window once new window is replaced.","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"09\/09\/24","activity_end":"2024-09-09 13:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71008","activity_notes":"redecs around living window once new window is replaced.keys for Monday ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 10:34 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 10:48 (sandra)<\/b>booked for 2nd <\/p>

10\/09\/2024 10:11 (dean)<\/b>Done 270.00<\/p>

10\/09\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61630","activity_ticket_id":"57524","ticket_reference":"HDT58609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"VACANT - Lights are not working ","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DF","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/08\/24","activity_end":"2024-08-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71009","activity_notes":"VACANT - Lights are not working ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 10:45 (System)<\/b>Ticket Created<\/p>

23\/08\/2024 10:59 (alan)<\/b>Investigate temporary site lights not workingFound MCB to be tripped out, reset circuit tested and left working <\/p>

23\/08\/2024 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61631","activity_ticket_id":"57525","ticket_reference":"HDT58610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in the common parts are out ","ticket_address_1":"27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71010","activity_notes":"lights in the common parts are out ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 11:18 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 18:02 (roy)<\/b>Loose connection in light fitting at bottom of stairsAll ok<\/p>

23\/08\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61632","activity_ticket_id":"57526","ticket_reference":"HDT58611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights in common parts are not working ","ticket_address_1":"17a Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"17a Catherine Street","cs_id":"1041","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1041","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/24","activity_end":"2024-08-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71011","activity_notes":"lights in common parts are not working ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 11:20 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 13:53 (roy)<\/b>All lights ok<\/p>

22\/08\/2024 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61633","activity_ticket_id":"57521","ticket_reference":"HDT58606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge not cooling","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/24","activity_end":"2024-08-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71012","activity_notes":"fridge not cooling Despite our team inspecting the appliance, including the fuses and functionality, it appears that the refrigerator is not cooling properly. Regardless of the cooling setting (from 1 to 5), the temperature remains insufficient (doesn't cool) to preserve food, leading to spoilagewasher\/dryer not drying ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 10:12 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 10:15 (sandra)<\/b>waiting on appointment <\/p>

22\/08\/2024 10:36 (sandra)<\/b>booked Wednesday 28th 12 - 4pm <\/p>

28\/08\/2024 15:24 (roy)<\/b>Flat 4With Repair Aid<\/p>

29\/08\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61634","activity_ticket_id":"57210","ticket_reference":"HDT58295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/08\/24","activity_end":"2024-08-27 11:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71013","activity_notes":"Inter-tenancy checks-still needs to install the kitchen cabinet lights and items removed from wall needs to be dispose. ","activity_timesheet":"2","ticket_notes_combined":"

19\/07\/2024 10:47 (System)<\/b>Ticket Created<\/p>

19\/07\/2024 10:48 (sandra)<\/b>This Flat is vacant therefore please collect keys for access at any time.New tenant is due in mid-Aug.<\/p>

25\/07\/2024 15:56 (sandra)<\/b>tenant moves in on 24th August <\/p>

07\/08\/2024 15:20 (travis)<\/b>ITC works and unblocked roof gully.<\/p>

08\/08\/2024 09:30 (sandra)<\/b>need to measure for blinds <\/p>

08\/08\/2024 16:35 (sandra)<\/b>new tenant moves in on 25th<\/p>

13\/08\/2024 14:15 (jane)<\/b>3 x roller blinds ordered - anticipated dispatch date - 20th August 2024<\/p>

13\/08\/2024 14:50 (michaelk)<\/b>Attended site to complete the heating and hot water systems, inspection. Ran all three heat store units, finding that the unit adjacent to the laundry doesn't heat sufficiently, which requires replacing. The hot water cylinder was then tested, with both immersion heaters passing. The load current was checked on both at 11.9 amps. 2hrs labour 105<\/p>

13\/08\/2024 15:20 (travis)<\/b>List of works,Blind details ect.<\/p>

15\/08\/2024 07:59 (alan)<\/b>1. Remove wall lights and trucking on wall 2. Refix lights under kitchen cupboards 3. Supply and install new lamp shade for light in main room <\/p>

21\/08\/2024 15:11 (travis)<\/b>Mastic , grouting, kitchen plinth works,Leak damage in living room,Eventually sourced to tank in loft with faulty ball valve , replaced by plumber,in assistance.<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2024 12:12 (sandra)<\/b>blinds requested for 8am 27th <\/p>

23\/08\/2024 10:56 (alan)<\/b>ITC works <\/p>

27\/08\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2024 14:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61635","activity_ticket_id":"57527","ticket_reference":"HDT58612","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"signage ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/08\/24","activity_end":"2024-08-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71014","activity_notes":"signage Ive left the new signage panels for Rucola and the office at 21 Neal Street on James desk . Please could you have the new Rucola panels installed as soon as possible on Langley Street and Mercer Street? At the same time, the signage for Warehouse should be removed. ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 12:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2024 10:16 (travis)<\/b>Signage replaced in various areas around the estate.<\/p>

23\/08\/2024 10:20 (jane)<\/b>(Ticket Closed)<\/p>

28\/08\/2024 09:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/08\/2024 08:14 (roy)<\/b>Remove and replace sign<\/p>

29\/08\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61636","activity_ticket_id":"57528","ticket_reference":"HDT58613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main front door closer needs adjusting so door closes ","ticket_address_1":"58 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/24","activity_end":"2024-08-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71015","activity_notes":"main front door closer needs adjusting so door closes ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 14:30 (System)<\/b>Ticket Created<\/p>

22\/08\/2024 15:41 (travis)<\/b>Attended and adjusted door closer to stop door slamming and to close positively.<\/p>

22\/08\/2024 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61637","activity_ticket_id":"57529","ticket_reference":"HDT58614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16416 - New lockable sockets ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/24","activity_end":"2024-09-13 17:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71016","activity_notes":"New lockable sockets ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2024 15:33 (alan)<\/b>Quoted works <\/p>

16\/09\/2024 12:42 (alan)<\/b>Quoted works <\/p>

16\/09\/2024 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61638","activity_ticket_id":"57530","ticket_reference":"HDT58615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16417 - Rear staircase alarms ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/24","activity_end":"2024-10-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71017","activity_notes":"Rear staircase alarms ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 15:05 (jane)<\/b>Re-ordered exitguard alarms - 5 day lead-time <\/p>

26\/09\/2024 14:19 (jane)<\/b>Attending on 2nd October <\/p>

02\/10\/2024 15:17 (alan)<\/b>Quoted works <\/p>

02\/10\/2024 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61639","activity_ticket_id":"57531","ticket_reference":"HDT58616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16418 - New supply for staircase lighting ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/24","activity_end":"2024-09-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71018","activity_notes":"New supply for staircase lighting ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 15:18 (alan)<\/b>Quoted works <\/p>

16\/09\/2024 12:42 (alan)<\/b>Quoted works <\/p>

16\/09\/2024 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61640","activity_ticket_id":"57532","ticket_reference":"HDT58617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water Management Actions required as to list attached ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/24","activity_end":"2024-09-17 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71019","activity_notes":"Water Management Actions required as to list attached ","activity_timesheet":"2","ticket_notes_combined":"

23\/08\/2024 10:53 (System)<\/b>Ticket Created<\/p>

23\/08\/2024 10:56 (jane)<\/b>To programme in works when engineer returns from annual holiday <\/p>

17\/09\/2024 22:24 (michaelk)<\/b>Attended site to investigate highlighted issues found with water risk assessment. The basement shower head was cleaned\/chlorinated with a new set of lower sliding door brackets fitted.All floor temperatures were recorded as follows;1st floor 42c with tmv fitted-safety shut down of tmv operational. 2nd floor tmv removed temperature above 50c.3rd floor 41.9c tmv fitted- safety shut down of tmv operational. 4th floor 42c tmv fitted-safety shut down of tmv operational. Note; to achieve temperatures above 50c, the tmv's will need to be removed if that's what the client requires. Would recommend advise from a water treatment contractor and to put in place a water hygiene management program with regular recorded testing.3hrs labour 155<\/p>

18\/09\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61641","activity_ticket_id":"57451","ticket_reference":"HDT58536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"de-humidifier and investigate leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/24","activity_end":"2024-08-29 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71020","activity_notes":"Roy - can you drop back the dehumidifier to Travis Perkins please - it is currently in Flat 8, Exeter Mansions ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2024 10:42 (System)<\/b>Ticket Created<\/p>

14\/08\/2024 16:32 (roy)<\/b>Pick up and set up dehumidifier with RCD<\/p>

16\/08\/2024 15:37 (jane)<\/b>Dehumidifier on hire, client would like us to investigate leak <\/p>

21\/08\/2024 14:24 (jane)<\/b>Carried out camera survey and found leak coming from ball-valve in loft replaced ball-valve with new and left all watertight - Email Sent<\/b><\/p>

23\/08\/2024 09:16 (jane)<\/b>Dehumidifier to be returned today <\/p>

23\/08\/2024 11:15 (jane)<\/b>To return the dehumidifier to Travis Perkins - it is currently in Flat 8, Exeter Mansions - For Wednesday 28th Augist <\/p>

23\/08\/2024 13:39 (travis)<\/b>Collection of keys and moved dehumidifier from above property to,8 Exeter mansions.Returned keys to security.<\/p>

30\/08\/2024 06:49 (roy)<\/b>Return De-Hum<\/p>

30\/08\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61642","activity_ticket_id":"57533","ticket_reference":"HDT58618","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services on Wednesday 28th and Thursday 29th August ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"28\/08\/24","activity_end":"2024-08-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71021","activity_notes":"For Handyman Services on Wednesday 28th and Thursday 29th August ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2024 14:48 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61643","activity_ticket_id":"57534","ticket_reference":"HDT58619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate separate leak into retail unit store room ","ticket_address_1":"1 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"1 Russel Street ","cs_id":"3017","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"28\/08\/24","activity_end":"2024-08-28 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71022","activity_notes":"To investigate separate leak into retail unit store room We would like to engineer to investigate the leak in the basement but this investigation need to determine whether the problem lies within the shop demise or residential apartments. ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2024 15:40 (System)<\/b>Ticket Created<\/p>

27\/08\/2024 13:58 (jane)<\/b>Reported back findings to the client that the storage boxes in the basement will need to removed by the shop in order for us to investigate further <\/p>

04\/09\/2024 16:11 (sandra)<\/b>waiting on further instruction to attend <\/p>

25\/09\/2024 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61644","activity_ticket_id":"57535","ticket_reference":"HDT58620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16415 - Electrical remedial works ","ticket_address_1":"15a Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"15a Little Newport Street ","cs_id":"1375","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"1375","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/24","activity_end":"2024-09-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71023","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2024 07:03 (alan)<\/b>Quoted works <\/p>

06\/09\/2024 14:30 (alan)<\/b>Quoted works <\/p>

06\/09\/2024 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61645","activity_ticket_id":"57536","ticket_reference":"HDT58621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tampered skylight window (open) ","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/08\/24","activity_end":"2024-08-25 19:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71024","activity_notes":"Tampered skylight window (open) ","activity_timesheet":"2","ticket_notes_combined":"

25\/08\/2024 18:42 (System)<\/b>Ticket Created<\/p>

27\/08\/2024 07:01 (roy)<\/b>Visited site after 10pm and could find no skylight in the common parts as was told. We checked all windows and all secure.Lights in ceiling all ok.Knocked on door of flat 3 and used intercom but no one answered.Reported findings back to helpdesk and was waiting for any further instructions but nothing came forward<\/p>

27\/08\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61646","activity_ticket_id":"56299","ticket_reference":"HDT57384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16162 - Tiling to Bathroom","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"30\/09\/24","activity_end":"2024-09-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71025","activity_notes":"Re-tiling to main bathroom and En-suite floors.","activity_timesheet":null,"ticket_notes_combined":"

12\/07\/2024 11:44 (jane)<\/b>Requested access to commence with the tiling works to both bathroom floors on Tuesday 16th July <\/p>

12\/07\/2024 14:51 (jane)<\/b>Confirmed for Tuesday morning at 8am on 16th July, tenant will be home to provide access <\/p>

15\/07\/2024 14:36 (jane)<\/b>Tiling works have been postponed <\/p>

31\/07\/2024 15:24 (sandra)<\/b>tenant is back on the 1st - can be carried out from the 2nd <\/p>

13\/08\/2024 10:16 (jane)<\/b>Requested access for Monday 19th August - two days to complete<\/p>

13\/08\/2024 11:58 (jane)<\/b>Tenant has requested access after 28th August when she returns to the property <\/p>

20\/08\/2024 14:00 (jane)<\/b>Requested access for Monday 30th September <\/p>

21\/08\/2024 10:03 (jane)<\/b>Confirmed access for Monday 30th September with the tenant, Debra will give access <\/p>

02\/10\/2024 16:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/04\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61647","activity_ticket_id":"57537","ticket_reference":"HDT58622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no power to the building ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/08\/24","activity_end":"2024-08-27 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71026","activity_notes":"no power to the building ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2024 10:02 (System)<\/b>Ticket Created<\/p>

27\/08\/2024 10:40 (alan)<\/b>Faulty cased due to electrical board power cut Left with all power back on to building <\/p>

27\/08\/2024 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61648","activity_ticket_id":"57538","ticket_reference":"HDT58623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Code is 1367 to access ","ticket_address_1":"2nd Floor","ticket_address_2":"21-22 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LE","cs_address_1":"2nd Floor","cs_id":"1050","cs_address_2":"21-22 New Row ","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"1050","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"27\/08\/24","activity_end":"2024-08-27 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71027","activity_notes":"No hot water - Code is 1367 to access ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2024 10:23 (System)<\/b>Ticket Created<\/p>

27\/08\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61649","activity_ticket_id":"57539","ticket_reference":"HDT58624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"communal toilets ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/24","activity_end":"2024-09-05 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71028","activity_notes":"communal toilets Blowdown all water heaters where possible on an annual basis to remove any scale and sludge build up. This will remove potential areas for bacterial growth and will allow you to document the internal conditions. If a blowdown is not possible a full external examination must still be carried out and documented to ensure there are no leaks and as a functionality check. A pasteurisation should be considered if the internal conditions cannot be assessed. This task must be recorded stating the date, the name of the person carrying out the checks, and the temperatures obtained Carry out monthly temperature testing for all domestic hot and cold water services in the building. This must include sentinel outlets (nearest and furthest), ensuring that all hot water achieves between 50C and 60C within one minute of flushing and cold is below 20C, within 2 minutes. This task must be recorded stating the date, the name of the person carrying out the checks and the temperatures obtained ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2024 14:39 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 06:39 (michaelk)<\/b>Attended site to carry out pasteurisation of 2 x water heater located in the common parts. Pasteurised both heaters and held for 2 hours, checked for leaks and reinstated on completion. Recorded tap temps as requested;1st floor cold 20.2c hot 52.9c.1st floor landing cold 20.2c hot 52.4c.3rd floor cold 20.1c hot 54.9c.2hrs labour 105<\/p>

06\/09\/2024 08:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61650","activity_ticket_id":"57540","ticket_reference":"HDT58625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water management actions ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/24","activity_end":"2024-11-04 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71029","activity_notes":"water management actions Investigate methods to drain down the plant room cold water tank. There was no drain off point on the tank and no recorded drain down plan. You should clearly document this procedure, detailing how the task would be carried out Carry out a full external examination of all point of use water heaters to ensure there are no leaks and as a functionality check. A pasteurisation should be considered if the internal conditions cannot be assessed. This task must be recorded stating the date, the name of the person carrying out the checks, and the temperatures obtainedRetest the hot water in the ground floor cleaners' cupboard. The hot water was measured at 16C, suggesting the heater had been recently used and drained.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2024 14:40 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 07:24 (michaelk)<\/b>Attended site to carry out the tasks detailed in the water hygiene inspection. Whilst working through the list, I tested the point of use water heater and found this had blown the 13amp control fuse and was not in a running condition. I will quote to replace this heater so that we can complete the tasks. 2hrs labour 105<\/p>

08\/10\/2024 10:37 (jane)<\/b>Emailed Anna a cost awaiting approval To supply and fit a replacement Heatrae Sadia 10 Litre water heater our cost is 655.35 plus VAT <\/p>

16\/10\/2024 16:32 (sandra)<\/b>chased Anna on the water heater to be fitted and awaiting reply to close the job or proceed with the further works. <\/p>

22\/10\/2024 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61651","activity_ticket_id":"57541","ticket_reference":"HDT58626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can the yellow step strips be repaired outside as you enter through the door via Rupert Court ","ticket_address_1":"24 Rupert Street\/5B Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"24 Rupert Street\/5B Rupert Court ","cs_id":"3033","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"3033","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"29\/08\/24","activity_end":"2024-08-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71030","activity_notes":"can the yellow step strips be repaired outside as you enter through the door via Rupert Court ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2024 14:50 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61652","activity_ticket_id":"57542","ticket_reference":"HDT58627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meter cupboard at the tope of the staircase outside Flat B and C has a couple of holes that require being filled with f9ire resistance material ","ticket_address_1":"24 Rupert Street\/5B Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"24 Rupert Street\/5B Rupert Court ","cs_id":"3033","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"3033","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"29\/08\/24","activity_end":"2024-08-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71031","activity_notes":"meter cupboard at the tope of the staircase outside Flat B and C has a couple of holes that require being filled with f9ire resistance material ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2024 14:52 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61653","activity_ticket_id":"57543","ticket_reference":"HDT58628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/24","activity_end":"2024-09-04 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71032","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2024 15:02 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 14:00 (alan)<\/b>Electrical inspection <\/p>

04\/09\/2024 15:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61654","activity_ticket_id":"57544","ticket_reference":"HDT58629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"34 Cranbourne","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"34 Cranbourne Street","cs_id":"3034","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3034","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/09\/24","activity_end":"2024-09-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71033","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2024 15:07 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 14:30 (alan)<\/b>Electrical inspection <\/p>

06\/09\/2024 14:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61655","activity_ticket_id":"57545","ticket_reference":"HDT58630","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace the light fitting on the staircase ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/24","activity_end":"2024-09-02 16:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71034","activity_notes":"replace the light fitting on the staircase ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2024 16:31 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 13:26 (alan)<\/b>Replace faulty emergency light fitting on staircase <\/p>

29\/08\/2024 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61656","activity_ticket_id":"57546","ticket_reference":"HDT58631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/08\/24","activity_end":"2024-08-30 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71035","activity_notes":" For Friday 30th August between 11-3pmPlease use management keys & you can contact Sagiv +44 7398 481750David +447756015484For key safe access codes on the dayBoiler issue Can we please send someone to 25 Garrick street flat 7 to look at the boiler issue ?Apparently this is the issue that was mention last year (see comment from the Tenant).It's currently working but the pressure is continuously dropping. Exactly the same issue as before. Maybe there is an issue with it internally etc. ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2024 16:40 (System)<\/b>Ticket Created<\/p>

27\/08\/2024 16:41 (jane)<\/b>Requested access for tomorrow morning <\/p>

28\/08\/2024 10:04 (jane)<\/b>Chased client for an update, still awaiting access from the tenant <\/p>

28\/08\/2024 16:03 (jane)<\/b>Tenant has confirmed access for Friday 30th August between 11-3pm <\/p>

28\/08\/2024 16:36 (jane)<\/b> For Friday 30th August between 11-3pmPlease use management keys & you can contact Sagiv +44 7398 481750David +447756015484For key safe access codes on the day<\/p>

30\/08\/2024 14:17 (michaelk)<\/b>Attended site to investigate heating system pressure problems. Inspected all internal and external pipework connections. Removed manifold cover and inspected all pipework and actuator connections. No leak could be found. Left system fully operational. 2hrs labour 105<\/p>

30\/08\/2024 14:24 (jane)<\/b>(Ticket Closed)<\/p>

26\/09\/2024 13:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/09\/2024 07:12 (michaelk)<\/b>Attended callout to reset the electric boiler and leave running. I have forwarded a quote to carry out service work and to replace a leaking vent. 2hrs labour 105<\/p>

27\/09\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61657","activity_ticket_id":"57527","ticket_reference":"HDT58612","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"signage ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/24","activity_end":"2024-08-28 18:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71036","activity_notes":"signage At the same time, the signage for Warehouse should be removed. the blank plate is on Lynne desk at 120 Long acre.","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2024 12:24 (System)<\/b>Ticket Created<\/p>

23\/08\/2024 10:16 (travis)<\/b>Signage replaced in various areas around the estate.<\/p>

23\/08\/2024 10:20 (jane)<\/b>(Ticket Closed)<\/p>

28\/08\/2024 09:02 (sandra)<\/b>(Ticket Re-Opened)<\/p>

29\/08\/2024 08:14 (roy)<\/b>Remove and replace sign<\/p>

29\/08\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61658","activity_ticket_id":"57547","ticket_reference":"HDT58632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/09\/24","activity_end":"2024-09-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71037","activity_notes":"list of works:Washing Machine: The washing machine produces an excessive amount of noise when spinning. It vibrates significantly, causing the adjacent cupboard to shake. Additionally, the machine generates hot steam, which has unfortunately led to damage on the cupboard.Dishwasher: The dishwasher is difficult to open and close due to an obstruction caused by the cupboard layer beneath it. This has made the dishwasher almost unusable.Bathroom Door: The bathroom door is quite noisy and squeaks whenever it is closed. Shower Door: The shower door is not properly latched on and needs to be fixed to prevent any potential accidents.Toilet Seat: The hinge on the toilet seat is broken and requires repair.","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 09:13 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 11:38 (sandra)<\/b>booked with tenant for access on 5th Thursday 10 - 2pm<\/p>

30\/08\/2024 12:55 (sandra)<\/b>rescheduled for 6th awaiting confirmation <\/p>

30\/08\/2024 14:09 (sandra)<\/b>keys and knock first <\/p>

06\/09\/2024 08:57 (sandra)<\/b>Unfortunately, we cannot grant access for the scheduled maintenance today. Could you please suggest alternative dates or times for rescheduling? <\/p>

06\/09\/2024 08:59 (sandra)<\/b>RA scheduled for the 6thTravis rescheduled for 6th <\/p>

06\/09\/2024 09:03 (sandra)<\/b>access requested <\/p>

06\/09\/2024 09:20 (sandra)<\/b>washing machine repaired and left working <\/p>

10\/09\/2024 12:16 (sandra)<\/b>emailed tenant to book for after 1pm on 17th and waiting for confirmation <\/p>

10\/09\/2024 16:34 (sandra)<\/b>with keys Tuesday 17th <\/p>

17\/09\/2024 11:36 (travis)<\/b>List of works.<\/p>

17\/09\/2024 11:40 (travis)<\/b>Washing machine door is slightly damaged on rear side,Not affected operation, recommend to cover on next itc,Will try to source shower door bottom sliding bracket from supplier.,Tenant has asked if secondary glazing is possible in rear bedroom above bin storage area.<\/p>

17\/09\/2024 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61659","activity_ticket_id":"57547","ticket_reference":"HDT58632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/24","activity_end":"2024-09-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71038","activity_notes":"list of works: 17th with keys Additionally, the machine generates hot steam, which has unfortunately led to damage on the cupboard.Dishwasher: The dishwasher is difficult to open and close due to an obstruction caused by the cupboard layer beneath it. This has made the dishwasher almost unusable.Bathroom Door: The bathroom door is quite noisy and squeaks whenever it is closed. Shower Door: The shower door is not properly latched on and needs to be fixed to prevent any potential accidents.Toilet Seat: The hinge on the toilet seat is broken and requires repair.","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2024 09:13 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 11:38 (sandra)<\/b>booked with tenant for access on 5th Thursday 10 - 2pm<\/p>

30\/08\/2024 12:55 (sandra)<\/b>rescheduled for 6th awaiting confirmation <\/p>

30\/08\/2024 14:09 (sandra)<\/b>keys and knock first <\/p>

06\/09\/2024 08:57 (sandra)<\/b>Unfortunately, we cannot grant access for the scheduled maintenance today. Could you please suggest alternative dates or times for rescheduling? <\/p>

06\/09\/2024 08:59 (sandra)<\/b>RA scheduled for the 6thTravis rescheduled for 6th <\/p>

06\/09\/2024 09:03 (sandra)<\/b>access requested <\/p>

06\/09\/2024 09:20 (sandra)<\/b>washing machine repaired and left working <\/p>

10\/09\/2024 12:16 (sandra)<\/b>emailed tenant to book for after 1pm on 17th and waiting for confirmation <\/p>

10\/09\/2024 16:34 (sandra)<\/b>with keys Tuesday 17th <\/p>

17\/09\/2024 11:36 (travis)<\/b>List of works.<\/p>

17\/09\/2024 11:40 (travis)<\/b>Washing machine door is slightly damaged on rear side,Not affected operation, recommend to cover on next itc,Will try to source shower door bottom sliding bracket from supplier.,Tenant has asked if secondary glazing is possible in rear bedroom above bin storage area.<\/p>

17\/09\/2024 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61660","activity_ticket_id":"57548","ticket_reference":"HDT58633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken shower screen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1058","cs_address_2":"2 Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1058","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"28\/08\/24","activity_end":"2024-08-28 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71039","activity_notes":"Broken shower screen reported that the shower screen has broken in the middle of the night.Can you please attend the flat, clean the area of any broken glass and secure any broken parts? Can you also please provide a quote to have the screen replaced with like for like? Can you also please take some pictures?Can you please attend today? The key to the flat can be collected from the security office.","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 10:05 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 10:06 (jane)<\/b>Attending this morning - access via keys <\/p>

28\/08\/2024 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61661","activity_ticket_id":"57385","ticket_reference":"HDT58470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/24","activity_end":"2024-09-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71040","activity_notes":"Inter-tenancy checkschecks as per Lilian instructions ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2024 16:31 (System)<\/b>Ticket Created<\/p>

07\/08\/2024 16:33 (sandra)<\/b>booked for 2nd September <\/p>

08\/08\/2024 16:38 (sandra)<\/b>new tenant moves in on 6th September <\/p>

28\/08\/2024 11:00 (sandra)<\/b>Alan to give final checks on 5th <\/p>

03\/09\/2024 12:11 (travis)<\/b>Itc works.<\/p>

04\/09\/2024 07:54 (michaelk)<\/b>Attended site to run up the heating system and check for correct operation. Checked all actuators and controllers and rectified a wiring fault with the liv8ng room sensor. 2hrs labour 105<\/p>

05\/09\/2024 10:08 (alan)<\/b>ITC checks <\/p>

05\/09\/2024 17:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61662","activity_ticket_id":"57549","ticket_reference":"HDT58634","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Monday 2nd September, Wednesday 4th and Thursday 5th September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"02\/09\/24","activity_end":"2024-09-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71041","activity_notes":"For Handyman Services for for Monday 2nd September, Wednesday 4th and Thursday 5th September ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 11:00 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 15:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61663","activity_ticket_id":"57272","ticket_reference":"HDT58357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/24","activity_end":"2024-09-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71042","activity_notes":"Inter-tenancy checks - tenant moves in on 6th","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:01 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:01 (sandra)<\/b>booked for 30th August and tenant moves in on 6th September <\/p>

08\/08\/2024 16:36 (sandra)<\/b>new tenant moves in on 5th September <\/p>

09\/08\/2024 11:25 (sandra)<\/b>rescheduled for 29th and needs to be completed by 5th.Travis on holiday <\/p>

28\/08\/2024 11:01 (sandra)<\/b>Alan to give final checks on 5th Sept<\/p>

28\/08\/2024 12:32 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 09:58 (sandra)<\/b>dean complete<\/p>

02\/09\/2024 11:53 (travis)<\/b>Itc, testing and checking all appliances and fittings.<\/p>

03\/09\/2024 07:34 (michaelk)<\/b>Completed heating system check, no issues found. 1hr labour 55<\/p>

05\/09\/2024 10:07 (alan)<\/b>Repair cupboard lights not switching off<\/p>

16\/09\/2024 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61664","activity_ticket_id":"57549","ticket_reference":"HDT58634","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Monday 2nd September, Wednesday 4th and Thursday 5th September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/09\/24","activity_end":"2024-09-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71043","activity_notes":"For Handyman Services for for Monday 2nd September, Wednesday 4th and Thursday 5th September ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 11:00 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 15:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61665","activity_ticket_id":"57273","ticket_reference":"HDT58358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/24","activity_end":"2024-09-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71044","activity_notes":"inter-tenancy checks final checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:03 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:04 (sandra)<\/b>ITC on 3rd September and tenant moves in on 5th September <\/p>

08\/08\/2024 16:38 (sandra)<\/b>new tenant moves in on 5th September <\/p>

28\/08\/2024 11:02 (sandra)<\/b>Alan to give final checks on 4th <\/p>

28\/08\/2024 12:33 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 13:23 (travis)<\/b>Itc works.<\/p>

02\/09\/2024 16:43 (sandra)<\/b>2 days decorating <\/p>

04\/09\/2024 07:55 (michaelk)<\/b>Attended site to run up the heating system and check for correct operation. 1hr labour 55<\/p>

04\/09\/2024 11:49 (alan)<\/b>Refix phone socket back to wall and report back to office that there is a sofa in flat <\/p>

04\/09\/2024 15:59 (sandra)<\/b>sofa to be removed from front room <\/p>

09\/09\/2024 10:43 (dean)<\/b>Done <\/p>

10\/09\/2024 09:19 (sandra)<\/b>Please cancel this. The tenant is keeping it.<\/p>

10\/09\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61666","activity_ticket_id":"56857","ticket_reference":"HDT57942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/24","activity_end":"2024-09-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71045","activity_notes":"Inter-tenancy checksinvestigate water stains ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 11:36 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:37 (sandra)<\/b>booked for 17th July <\/p>

07\/06\/2024 11:09 (sandra)<\/b>Dean to quote for redecoration <\/p>

17\/07\/2024 08:46 (travis)<\/b>Attended and found the existing tenant had extended their stay, Lillian had forgotten to tell us <\/p>

17\/07\/2024 09:12 (sandra)<\/b>ITC have been postponed until 19th August as Lilian forgot the tenant was extending their stay. She will confirm actual date in due course <\/p>

25\/07\/2024 15:14 (sandra)<\/b>rescheduled for 13th<\/p>

08\/08\/2024 16:36 (sandra)<\/b>MR to quote on works to leak areas <\/p>

09\/08\/2024 11:22 (sandra)<\/b>ITC's scheduled for 14th August <\/p>

20\/08\/2024 15:02 (jane)<\/b>Boiler and radiator checks completed batteries changed to thermostat<\/p>

22\/08\/2024 10:36 (sandra)<\/b>Lilian doesnt want ITCS started until w\/c 2nd <\/p>

28\/08\/2024 11:13 (sandra)<\/b>tenant moving in on 3rd September <\/p>

29\/08\/2024 13:25 (alan)<\/b>ITC Order replace extractor fans for both bathrooms and new smoke detector for hallway<\/p>

30\/08\/2024 10:19 (alan)<\/b>Return to site replace faulty extractor fans and smoke alarms Awaiting 18 lamps due in Monday <\/p>

30\/08\/2024 14:12 (michaelk)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted. 2hrs labour 105<\/p>

30\/08\/2024 14:31 (jane)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted - Email Sent<\/b><\/p>

02\/09\/2024 13:47 (alan)<\/b>Return to site and replace blown lamps <\/p>

03\/09\/2024 09:34 (dean)<\/b>240.00<\/p>

06\/09\/2024 06:31 (michaelk)<\/b>Collected replacement kitchen mixer and attended site to replace. Completed pipework modifications and left in full working order. 3hrs labour plus parts, total 324.99 ex vat.<\/p>

06\/09\/2024 08:56 (michael)<\/b>(Ticket Closed)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61667","activity_ticket_id":"57550","ticket_reference":"HDT58635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/24","activity_end":"2024-09-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71046","activity_notes":"EICR (NICEic)keys Monday 2nd ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2024 11:27 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 10:34 (sandra)<\/b>keys for 2nd <\/p>

02\/09\/2024 13:46 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61668","activity_ticket_id":"57551","ticket_reference":"HDT58636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/24","activity_end":"2024-09-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71047","activity_notes":"EICR (NICEic)tenant will be home for access 2nd Monday ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2024 11:28 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 10:34 (sandra)<\/b>tenant will be home for access Monday 2nd<\/p>

02\/09\/2024 13:46 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2024 15:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61669","activity_ticket_id":"57552","ticket_reference":"HDT58637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 3","cs_id":"930","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"930","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/24","activity_end":"2024-09-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71048","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2024 11:29 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 10:35 (sandra)<\/b>keys <\/p>

02\/09\/2024 09:29 (sandra)<\/b>to be rebooked as tenant is unwell <\/p>

02\/09\/2024 15:04 (sandra)<\/b>booked Wednesday 11th<\/p>

02\/09\/2024 15:38 (sandra)<\/b>tenant home for access <\/p>

11\/09\/2024 11:42 (alan)<\/b>Electrical inspection <\/p>

11\/09\/2024 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61670","activity_ticket_id":"57553","ticket_reference":"HDT58638","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"fix bin store door in basement Mercers Walk ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/24","activity_end":"2024-09-04 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71049","activity_notes":"fix bin sore door in basement Mercers Walk ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2024 11:32 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 11:18 (roy)<\/b>Need R&BThought it needed hinges but metal hollow door and the plate that the hinges fix to are broken and these are inside the door<\/p>

05\/09\/2024 13:29 (sandra)<\/b>specialist door engineer attending on Monday - Email Sent<\/b><\/p>

09\/09\/2024 15:26 (sandra)<\/b>repaired and left working <\/p>

17\/09\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61671","activity_ticket_id":"57554","ticket_reference":"HDT58639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"re hang a painting that was previously attached with tape ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"29\/08\/24","activity_end":"2024-08-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71050","activity_notes":"re hang a painting that was previously attached with tape picture separate with keys ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 11:59 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 11:59 (sandra)<\/b>with keys vacant office <\/p>

29\/08\/2024 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61672","activity_ticket_id":"57555","ticket_reference":"HDT58640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock to be installed ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"30\/08\/24","activity_end":"2024-08-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71051","activity_notes":"lock to be installed ground floor under a letter shelve. It looks like that there is already something installed but it is not effective. Can we instal a lock with a key ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 12:03 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 12:33 (sandra)<\/b>booked for 2nd September <\/p>

30\/08\/2024 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61673","activity_ticket_id":"57556","ticket_reference":"HDT58641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet lock ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"30\/08\/24","activity_end":"2024-08-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71052","activity_notes":"toilet lock ground floor toilet this one will need a lock to. The cupboard is located above the toilet. ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 12:04 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61674","activity_ticket_id":"57557","ticket_reference":"HDT58642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs to electrical cupboard","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"30\/08\/24","activity_end":"2024-08-30 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71053","activity_notes":"As you enter 28 lisle street, directly opposite there is an electrical cupboard which has 3 holes in the ceiling which need filling with fire resisting materials and the front of the metal casing has come loose and needs to be fitted back on properly","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 12:08 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 16:24 (jane)<\/b>The metal casing has been refitted, need to return to fill 3 holes in the ceiling<\/p>

01\/09\/2024 17:58 (roy)<\/b>Large hole behind armoured cables.Took photos but have lost them.Still one very difficult one to do but is above ceiling inside cupboard<\/p>

13\/09\/2024 12:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61675","activity_ticket_id":"57272","ticket_reference":"HDT58357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"29\/08\/24","activity_end":"2024-08-29 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71054","activity_notes":"redecs - tenant moves in on 5th","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2024 16:01 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:01 (sandra)<\/b>booked for 30th August and tenant moves in on 6th September <\/p>

08\/08\/2024 16:36 (sandra)<\/b>new tenant moves in on 5th September <\/p>

09\/08\/2024 11:25 (sandra)<\/b>rescheduled for 29th and needs to be completed by 5th.Travis on holiday <\/p>

28\/08\/2024 11:01 (sandra)<\/b>Alan to give final checks on 5th Sept<\/p>

28\/08\/2024 12:32 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 09:58 (sandra)<\/b>dean complete<\/p>

02\/09\/2024 11:53 (travis)<\/b>Itc, testing and checking all appliances and fittings.<\/p>

03\/09\/2024 07:34 (michaelk)<\/b>Completed heating system check, no issues found. 1hr labour 55<\/p>

05\/09\/2024 10:07 (alan)<\/b>Repair cupboard lights not switching off<\/p>

16\/09\/2024 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61676","activity_ticket_id":"57273","ticket_reference":"HDT58358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"03\/09\/24","activity_end":"2024-09-03 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71055","activity_notes":"redecs ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2024 16:03 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:04 (sandra)<\/b>ITC on 3rd September and tenant moves in on 5th September <\/p>

08\/08\/2024 16:38 (sandra)<\/b>new tenant moves in on 5th September <\/p>

28\/08\/2024 11:02 (sandra)<\/b>Alan to give final checks on 4th <\/p>

28\/08\/2024 12:33 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 13:23 (travis)<\/b>Itc works.<\/p>

02\/09\/2024 16:43 (sandra)<\/b>2 days decorating <\/p>

04\/09\/2024 07:55 (michaelk)<\/b>Attended site to run up the heating system and check for correct operation. 1hr labour 55<\/p>

04\/09\/2024 11:49 (alan)<\/b>Refix phone socket back to wall and report back to office that there is a sofa in flat <\/p>

04\/09\/2024 15:59 (sandra)<\/b>sofa to be removed from front room <\/p>

09\/09\/2024 10:43 (dean)<\/b>Done <\/p>

10\/09\/2024 09:19 (sandra)<\/b>Please cancel this. The tenant is keeping it.<\/p>

10\/09\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61677","activity_ticket_id":"56857","ticket_reference":"HDT57942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/09\/24","activity_end":"2024-09-02 09:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71056","activity_notes":"Inter-tenancy checkspaint water damage to ceiling and wall in ensuite and bedroom ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 11:36 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:37 (sandra)<\/b>booked for 17th July <\/p>

07\/06\/2024 11:09 (sandra)<\/b>Dean to quote for redecoration <\/p>

17\/07\/2024 08:46 (travis)<\/b>Attended and found the existing tenant had extended their stay, Lillian had forgotten to tell us <\/p>

17\/07\/2024 09:12 (sandra)<\/b>ITC have been postponed until 19th August as Lilian forgot the tenant was extending their stay. She will confirm actual date in due course <\/p>

25\/07\/2024 15:14 (sandra)<\/b>rescheduled for 13th<\/p>

08\/08\/2024 16:36 (sandra)<\/b>MR to quote on works to leak areas <\/p>

09\/08\/2024 11:22 (sandra)<\/b>ITC's scheduled for 14th August <\/p>

20\/08\/2024 15:02 (jane)<\/b>Boiler and radiator checks completed batteries changed to thermostat<\/p>

22\/08\/2024 10:36 (sandra)<\/b>Lilian doesnt want ITCS started until w\/c 2nd <\/p>

28\/08\/2024 11:13 (sandra)<\/b>tenant moving in on 3rd September <\/p>

29\/08\/2024 13:25 (alan)<\/b>ITC Order replace extractor fans for both bathrooms and new smoke detector for hallway<\/p>

30\/08\/2024 10:19 (alan)<\/b>Return to site replace faulty extractor fans and smoke alarms Awaiting 18 lamps due in Monday <\/p>

30\/08\/2024 14:12 (michaelk)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted. 2hrs labour 105<\/p>

30\/08\/2024 14:31 (jane)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted - Email Sent<\/b><\/p>

02\/09\/2024 13:47 (alan)<\/b>Return to site and replace blown lamps <\/p>

03\/09\/2024 09:34 (dean)<\/b>240.00<\/p>

06\/09\/2024 06:31 (michaelk)<\/b>Collected replacement kitchen mixer and attended site to replace. Completed pipework modifications and left in full working order. 3hrs labour plus parts, total 324.99 ex vat.<\/p>

06\/09\/2024 08:56 (michael)<\/b>(Ticket Closed)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61678","activity_ticket_id":"57558","ticket_reference":"HDT58643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16422 - Redecoration works ","ticket_address_1":"Top Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"02\/09\/24","activity_end":"2024-09-02 11:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71057","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 16:43 (sandra)<\/b>2 - 3 working days <\/p>

09\/09\/2024 10:44 (dean)<\/b>Done <\/p>

09\/09\/2024 12:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61679","activity_ticket_id":"57559","ticket_reference":"HDT58644","ticket_client":"1961","client_name":"August Equity","ticket_title":"Tap in main kitchen broken ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"28\/08\/24","activity_end":"2024-08-28 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71058","activity_notes":"Tap in main kitchen broken ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 13:06 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 14:05 (jane)<\/b>New Tap on order via M Keenan <\/p>

25\/09\/2024 11:18 (jane)<\/b>Engineer updating job this evening <\/p>

26\/09\/2024 07:54 (michaelk)<\/b>Replaced faulty kitchen tap handle. 1hr labour plus parts, total 70.80 ex vat.<\/p>

26\/09\/2024 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61680","activity_ticket_id":"57559","ticket_reference":"HDT58644","ticket_client":"1961","client_name":"August Equity","ticket_title":"Tap in main kitchen broken ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/24","activity_end":"2024-09-25 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71059","activity_notes":"Lee inspected tap - M Keenan to order new one ","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2024 13:06 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 14:05 (jane)<\/b>New Tap on order via M Keenan <\/p>

25\/09\/2024 11:18 (jane)<\/b>Engineer updating job this evening <\/p>

26\/09\/2024 07:54 (michaelk)<\/b>Replaced faulty kitchen tap handle. 1hr labour plus parts, total 70.80 ex vat.<\/p>

26\/09\/2024 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61681","activity_ticket_id":"57560","ticket_reference":"HDT58645","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Lighting protection at 20-22 Shelton Street to be serviced","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"26\/09\/24","activity_end":"2024-09-26 18:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71060","activity_notes":"Lighting protection at 20-22 Shelton Street to be serviced","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 16:16 (System)<\/b>Ticket Created<\/p>

28\/08\/2024 16:18 (jane)<\/b>Emailed Eleanor from PTSG for a date of attendance <\/p>

06\/09\/2024 10:48 (sandra)<\/b>chased for appointment <\/p>

17\/09\/2024 13:48 (jane)<\/b>Requested access for 26\/09\/2024<\/p>

17\/09\/2024 13:54 (jane)<\/b>Confirmed for 26th September <\/p>

26\/09\/2024 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61682","activity_ticket_id":"57561","ticket_reference":"HDT58646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16425 - washer\/dryer replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/24","activity_end":"2024-09-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71061","activity_notes":"Re-booked for Monday 16th September between 10 and 2pm ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2024 11:52 (sandra)<\/b>booked for 11th Wednesday and awaiting access details <\/p>

04\/09\/2024 11:07 (sandra)<\/b>confirmed collect keys and knock <\/p>

11\/09\/2024 13:40 (travis)<\/b>Key collection, attended property, disconnected washing machine,moved furniture to allow machine to be taken out, carried down three flights of stairs and awaited new machine.Wrong delivery address given,Job postponed, awaiting further instructions.<\/p>

11\/09\/2024 14:06 (jane)<\/b>Re-booked for Monday 16th September between 10 and 2pm <\/p>

16\/09\/2024 20:33 (alan)<\/b>Install washer dryer and replace socket <\/p>

17\/09\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61683","activity_ticket_id":"57561","ticket_reference":"HDT58646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16425 - washer\/dryer replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"16\/09\/24","activity_end":"2024-09-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71062","activity_notes":"help Travis with the washer\/dryer up\/down stairs ","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2024 11:52 (sandra)<\/b>booked for 11th Wednesday and awaiting access details <\/p>

04\/09\/2024 11:07 (sandra)<\/b>confirmed collect keys and knock <\/p>

11\/09\/2024 13:40 (travis)<\/b>Key collection, attended property, disconnected washing machine,moved furniture to allow machine to be taken out, carried down three flights of stairs and awaited new machine.Wrong delivery address given,Job postponed, awaiting further instructions.<\/p>

11\/09\/2024 14:06 (jane)<\/b>Re-booked for Monday 16th September between 10 and 2pm <\/p>

16\/09\/2024 20:33 (alan)<\/b>Install washer dryer and replace socket <\/p>

17\/09\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61684","activity_ticket_id":"57479","ticket_reference":"HDT58564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor Travel Agent Office (right side) - office 2nd door handle is broken ","ticket_address_1":"1st Floor","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"1st Floor","cs_id":"2660","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2660","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"29\/08\/24","activity_end":"2024-08-29 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71063","activity_notes":"1st Floor Travel Agent Office (right side) - - office 2nd door handle is broken ","activity_timesheet":null,"ticket_notes_combined":"

16\/08\/2024 13:41 (System)<\/b>Ticket Created<\/p>

17\/08\/2024 14:45 (roy)<\/b>Handle is broken.Need black one to match others<\/p>

20\/08\/2024 11:08 (jane)<\/b>Handle on order - expected delivery date 28th August <\/p>

29\/08\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61685","activity_ticket_id":"57562","ticket_reference":"HDT58647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine and kitchen cabinets ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"29\/08\/24","activity_end":"2024-08-29 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71064","activity_notes":"washing machine and kitchen cabinets Additionally of the items below , yesterday the dishwasher or laundry machine has been leaking on the floor on the other side of the kitchen counter. 1. Would it be possible for someone to come repairs all the metal stripes glued to the kitchen cabinets? They are all falling. ","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2024 11:33 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 14:09 (jane)<\/b>Inspected appliances and requires an appliance engineer, doors have already been repaired <\/p>

29\/08\/2024 14:13 (sandra)<\/b>requested appliance engineer <\/p>

30\/08\/2024 09:54 (sandra)<\/b>RA booked for Thursday 5th 10 - 2pm <\/p>

30\/08\/2024 11:38 (sandra)<\/b>with keys <\/p>

05\/09\/2024 11:22 (sandra)<\/b>repairs to the drain pipe 125.87<\/p>

05\/09\/2024 12:15 (roy)<\/b>With Repair Aid<\/p>

11\/09\/2024 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61686","activity_ticket_id":"57563","ticket_reference":"HDT58648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16427 - Fabric Remedial Repairs ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"20\/09\/24","activity_end":"2024-09-20 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71065","activity_notes":"Fabric Remedial Repairs ","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2024 15:21 (jane)<\/b>Informed client we attending Friday 20th September <\/p>

19\/09\/2024 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61687","activity_ticket_id":"57564","ticket_reference":"HDT58649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/24","activity_end":"2024-09-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71066","activity_notes":"-On the ground floor at the bottom of the staircase there is an electrical cupboard which has a hole in the ceiling of it, this was previously filled in with pink foam which has now been removed. Could we fill this in with fire resisting materials please - On the top floor outside the flat door there is a electrical cupboard with a hole in the ceiling of it, could this be filled in with fire resisting materials please-Could the window restrictors on the staircase windows be replaced with lockable ones please","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2024 14:04 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 12:54 (sandra)<\/b>keys wednesday 3rd <\/p>

04\/09\/2024 10:35 (travis)<\/b>H&S Works within common area.<\/p>

04\/09\/2024 10:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61688","activity_ticket_id":"57562","ticket_reference":"HDT58647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine and kitchen cabinets ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/09\/24","activity_end":"2024-09-05 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71067","activity_notes":"washing machine and kitchen cabinets Additionally of the items below , yesterday the dishwasher or laundry machine has been leaking on the floor on the other side of the kitchen counter. 1. Would it be possible for someone to come repairs all the metal stripes glued to the kitchen cabinets? They are all falling. ","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2024 11:33 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 14:09 (jane)<\/b>Inspected appliances and requires an appliance engineer, doors have already been repaired <\/p>

29\/08\/2024 14:13 (sandra)<\/b>requested appliance engineer <\/p>

30\/08\/2024 09:54 (sandra)<\/b>RA booked for Thursday 5th 10 - 2pm <\/p>

30\/08\/2024 11:38 (sandra)<\/b>with keys <\/p>

05\/09\/2024 11:22 (sandra)<\/b>repairs to the drain pipe 125.87<\/p>

05\/09\/2024 12:15 (roy)<\/b>With Repair Aid<\/p>

11\/09\/2024 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61689","activity_ticket_id":"57323","ticket_reference":"HDT58408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16388 - Replacement blinds ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/09\/24","activity_end":"2024-09-13 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71068","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2024 16:41 (jane)<\/b>Blinds on order anticipated dispatch date 06\/08\/2024 for magic screen blinds for living room 13\/08\/2024 for blackout roller blind for bedroom <\/p>

22\/08\/2024 14:39 (sandra)<\/b>Between 11 am and 12 to arrive <\/p>

29\/08\/2024 14:32 (jane)<\/b>One of the blinds found to be missing brackets Email sent to Blinds 2 Go belowWe have gone to fit the new blinds but one of the blinds (Oracle Dove Grey Magic Screen Roller blind 1100mm wide x 1650 drop) has the brackets missing - requested Blinds 2 Go to send new brackets <\/p>

06\/09\/2024 11:03 (sandra)<\/b>access requested for 13th as bracket has now arrived <\/p>

09\/09\/2024 12:42 (sandra)<\/b>Friday 13th after 1pm with tenant <\/p>

09\/09\/2024 13:06 (sandra)<\/b>Confirmed for after 1pm with tenant on Friday 13th <\/p>

13\/09\/2024 13:26 (travis)<\/b>Living room blind fitted.<\/p>

13\/09\/2024 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61690","activity_ticket_id":"57565","ticket_reference":"HDT58650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet running consistently ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/24","activity_end":"2024-09-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71069","activity_notes":"toilet running consistently Use keys on Thursday 5th ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2024 15:47 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 15:48 (sandra)<\/b>tenant will be home Friday <\/p>

30\/08\/2024 14:14 (michaelk)<\/b>Attended site to investigate toilet syphon issue. Removed the syphon, cleaned seal and cradle and re-fitted. The fault however was still present, a replacement syphon has been ordered. 2hrs labour 105<\/p>

30\/08\/2024 14:25 (jane)<\/b>Attended site to investigate toilet syphon issue. Removed the syphon, cleaned seal and cradle and re-fitted. The fault however was still present, a replacement syphon has been ordered. - Email Sent<\/b><\/p>

03\/09\/2024 14:18 (sandra)<\/b>requested Thursday 5th <\/p>

05\/09\/2024 14:08 (sandra)<\/b>Syphon has to be changed as part missing. Will return with keys tomorrow morning (Friday) to fit - Email Sent<\/b><\/p>

09\/09\/2024 08:27 (michaelk)<\/b>Completed syphon replacement, sealed worktop back in on completion. 2hrs plus parts, total 153.40 ex vat <\/p>

09\/09\/2024 10:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61691","activity_ticket_id":"57566","ticket_reference":"HDT58651","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16428 - Redecoration works and flooring ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"04\/09\/24","activity_end":"2024-09-04 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71070","activity_notes":"Redecoration works and flooring works - start on 2nd and finish on 5th 1) To allow for a decorating team to attend the above site and carry out all necessary protection works as required.To carry out preparation works to all walls, door frames and skirting boards.Apply 2no coats of colour match emulsion to walls, undercoat door frames and skirting boards followed by 1No: top coat. Remove all protection works and clean site on completion.2) To allow to attend the above site with all necessary plant and materials and carry out protection worksas required.To use a light chemical solution to strip back existing damaged flooring. Sand through various grits to afine finish, thoroughly vacuum and prepare.Apply one coat of primer followed by three coats of water based quick drying, high traffic clear top seal,and buff between coats as necessary.Remove all protection works and clean through on completion.","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 13:50 (jane)<\/b>Works need to start on the 2nd of September and be completed by the 6th Sept <\/p>

02\/09\/2024 16:44 (sandra)<\/b>3 days decorating <\/p>

09\/09\/2024 10:42 (dean)<\/b>Done <\/p>

09\/09\/2024 12:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61692","activity_ticket_id":"57567","ticket_reference":"HDT58652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights out ","ticket_address_1":"5b Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"5b Rupert Court ","cs_id":"706","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"706","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/24","activity_end":"2024-09-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71071","activity_notes":"lights out the external light could be repaired - the one that comes on automatically at night if it senses anyone between the black door onto Rupert Court and the white door.at the bottom of our staircase.","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 09:13 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 14:56 (alan)<\/b>Look at 2 external floodlights not working, both fittings found to be faulty. ordered replacement fittings<\/p>

17\/09\/2024 20:35 (alan)<\/b>Return to site and replace 2 faulty flood lights with movement sensors and blown lamps in 2 fittings <\/p>

18\/09\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61693","activity_ticket_id":"57568","ticket_reference":"HDT58653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/24","activity_end":"2024-08-30 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71072","activity_notes":"no hot water code for the main door is 8593and for the digital lock on the apartment door has to be covered with the hand then type in 2687* ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 09:30 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 09:45 (roy)<\/b>Reset boilerRepressuredChecked heatingAll ok<\/p>

30\/08\/2024 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61694","activity_ticket_id":"57534","ticket_reference":"HDT58619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate separate leak into retail unit store room ","ticket_address_1":"1 Russel Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JD","cs_address_1":"1 Russel Street ","cs_id":"3017","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/24","activity_end":"2024-10-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71073","activity_notes":"Update: Reported back findings to the client that the storage boxes in the basement will need to removed by the shop in order for us to investigate furtherTo investigate separate leak into retail unit store room We would like to engineer to investigate the leak in the basement but this investigation need to determine whether the problem lies within the shop demise or residential apartments. ","activity_timesheet":null,"ticket_notes_combined":"

23\/08\/2024 15:40 (System)<\/b>Ticket Created<\/p>

27\/08\/2024 13:58 (jane)<\/b>Reported back findings to the client that the storage boxes in the basement will need to removed by the shop in order for us to investigate further <\/p>

04\/09\/2024 16:11 (sandra)<\/b>waiting on further instruction to attend <\/p>

25\/09\/2024 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61695","activity_ticket_id":"57569","ticket_reference":"HDT58654","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To replace light fitting","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/24","activity_end":"2024-09-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71074","activity_notes":"To replace light fitting","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 10:01 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 11:18 (alan)<\/b>Replace emergency light fitting on 3rd floor by lift <\/p>

03\/09\/2024 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61696","activity_ticket_id":"57570","ticket_reference":"HDT58655","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2ND Floor - to replace light fitting","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/24","activity_end":"2024-09-03 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71075","activity_notes":"2ND Floor - to replace light fitting","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 10:02 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 15:48 (alan)<\/b>Replace faulty emergency light fitting 3rd floor common parts <\/p>

03\/09\/2024 17:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61697","activity_ticket_id":"57571","ticket_reference":"HDT58656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire stopping ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/24","activity_end":"2024-08-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71076","activity_notes":"fire stopping The cable penetrations in the ceiling above the control and indicating equipment (CIE) should be made good with appropriate materials. Account should be taken of the degree of fire resistance required, which is 30 minutes fire resistance NB this action was previously raised in the FRA date 22.2.22 and incorrectly closed down.ObservationThere were breaches in the ceiling above the control and indicating equipment (CIE) in 44a ground floor.pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 10:21 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 12:57 (sandra)<\/b>booked for Saturday 31st <\/p>

01\/09\/2024 17:56 (roy)<\/b>No access.Walked back and forth with 3 different sets of keys.No access, gave up.Thought would try monday<\/p>

02\/09\/2024 18:31 (roy)<\/b>Cut back pink foam Used cement board and fire cement and fire silicone to cover holes<\/p>

03\/09\/2024 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61698","activity_ticket_id":"57572","ticket_reference":"HDT58657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire stopping ","ticket_address_1":"13 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/24","activity_end":"2024-08-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71077","activity_notes":"fire stopping Could you please apply fire stopping to cover the holeRecommended ActionArrange for fire stopping to be carried out in the electrical intake cupboard on the first floor.ObservationIt was noted that there were holes in the ceiling in the electrical intake cupboard on the first floor where pipes and wires run, there is no fire stopping in place.picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 10:24 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 12:57 (sandra)<\/b>booked for Saturday 31st <\/p>

01\/09\/2024 17:52 (roy)<\/b>Large holes filled with cement board, fire cement and fire silicone<\/p>

01\/09\/2024 18:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61699","activity_ticket_id":"57573","ticket_reference":"HDT58658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire stopping ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/24","activity_end":"2024-09-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71078","activity_notes":"fire stopping . Could you please remove pink foam and replace with appropriate fire stopping.Recommended ActionRemove pink foam and replace with appropriate fire stopping.ObservationThe integrity of the fire-resisting walls in the third-floor riser cupboard was breached by inappropriate use of pink fire-rated expanding foam (see Photograph 1). Where pink fire-rated expanding foam has been used to seal large gaps, the foam should be removed or cut back, and the area should be sealed with materials that provide a minimum of 30 minutes fire resistance.LocationThird floor riser cupboard.picture sent separately ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2024 10:25 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 12:57 (sandra)<\/b>booked for Saturday 31st <\/p>

16\/09\/2024 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61700","activity_ticket_id":"57574","ticket_reference":"HDT58659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire stopping ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/24","activity_end":"2024-08-31 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71079","activity_notes":"fire stopping 77-78 St Martins Lane basement cleaners room fire stopping in the cleaners room in the basement. Inside there is a door leading to the corridor which need to be inspected too. Here are a few pictures of areas need to be action however please survey the entire room ( sent separately)Remove expanding foam and replace with appropriate fire stopping material.ObservationThe integrity of the fire-resisting wall between the basement storeroom and the escape corridor is breached by inappropriate use of expanding foam (see Photographs 2 and 3). Where expanding foam has been used to seal large gaps, the foam should be removed or cut back, and the area should be sealed with materials that provide a minimum of 30 minutes fire resistance.LocationBasement storeroom.","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2024 10:35 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 12:57 (sandra)<\/b>booked for Saturday 31st <\/p>

30\/08\/2024 14:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61701","activity_ticket_id":"56857","ticket_reference":"HDT57942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/24","activity_end":"2024-09-04 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71080","activity_notes":"Inter-tenancy checks keys leaking kitchen mixer tap - tenant moves in on 3rd ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2024 11:36 (System)<\/b>Ticket Created<\/p>

05\/06\/2024 11:37 (sandra)<\/b>booked for 17th July <\/p>

07\/06\/2024 11:09 (sandra)<\/b>Dean to quote for redecoration <\/p>

17\/07\/2024 08:46 (travis)<\/b>Attended and found the existing tenant had extended their stay, Lillian had forgotten to tell us <\/p>

17\/07\/2024 09:12 (sandra)<\/b>ITC have been postponed until 19th August as Lilian forgot the tenant was extending their stay. She will confirm actual date in due course <\/p>

25\/07\/2024 15:14 (sandra)<\/b>rescheduled for 13th<\/p>

08\/08\/2024 16:36 (sandra)<\/b>MR to quote on works to leak areas <\/p>

09\/08\/2024 11:22 (sandra)<\/b>ITC's scheduled for 14th August <\/p>

20\/08\/2024 15:02 (jane)<\/b>Boiler and radiator checks completed batteries changed to thermostat<\/p>

22\/08\/2024 10:36 (sandra)<\/b>Lilian doesnt want ITCS started until w\/c 2nd <\/p>

28\/08\/2024 11:13 (sandra)<\/b>tenant moving in on 3rd September <\/p>

29\/08\/2024 13:25 (alan)<\/b>ITC Order replace extractor fans for both bathrooms and new smoke detector for hallway<\/p>

30\/08\/2024 10:19 (alan)<\/b>Return to site replace faulty extractor fans and smoke alarms Awaiting 18 lamps due in Monday <\/p>

30\/08\/2024 14:12 (michaelk)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted. 2hrs labour 105<\/p>

30\/08\/2024 14:31 (jane)<\/b>Attended site to carry out tap cartridge repair. Due to corrosion, the tap handle was difficult to remove, which was starting to damage the chrome finish. A replacement tap will be collected and fitted - Email Sent<\/b><\/p>

02\/09\/2024 13:47 (alan)<\/b>Return to site and replace blown lamps <\/p>

03\/09\/2024 09:34 (dean)<\/b>240.00<\/p>

06\/09\/2024 06:31 (michaelk)<\/b>Collected replacement kitchen mixer and attended site to replace. Completed pipework modifications and left in full working order. 3hrs labour plus parts, total 324.99 ex vat.<\/p>

06\/09\/2024 08:56 (michael)<\/b>(Ticket Closed)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/09\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61702","activity_ticket_id":"57575","ticket_reference":"HDT58660","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check dishwasher and electrics going to it following PAT Test","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/24","activity_end":"2024-09-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71081","activity_notes":"To check dishwasher and electrics going to it following PAT test with keys on Thursday ","activity_timesheet":null,"ticket_notes_combined":"

30\/08\/2024 11:08 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 11:11 (jane)<\/b>Requested access for Wednesday afternoon 4th September - <\/p>

02\/09\/2024 16:40 (sandra)<\/b>with keys <\/p>

25\/09\/2024 11:21 (jane)<\/b>Rebooking appointment <\/p>

25\/09\/2024 11:22 (sandra)<\/b>requested access for 26th <\/p>

25\/09\/2024 11:39 (sandra)<\/b>with keys on Thursday <\/p>

25\/09\/2024 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61703","activity_ticket_id":"57562","ticket_reference":"HDT58647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine and kitchen cabinets ","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/24","activity_end":"2024-09-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71082","activity_notes":"keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2024 11:33 (System)<\/b>Ticket Created<\/p>

29\/08\/2024 14:09 (jane)<\/b>Inspected appliances and requires an appliance engineer, doors have already been repaired <\/p>

29\/08\/2024 14:13 (sandra)<\/b>requested appliance engineer <\/p>

30\/08\/2024 09:54 (sandra)<\/b>RA booked for Thursday 5th 10 - 2pm <\/p>

30\/08\/2024 11:38 (sandra)<\/b>with keys <\/p>

05\/09\/2024 11:22 (sandra)<\/b>repairs to the drain pipe 125.87<\/p>

05\/09\/2024 12:15 (roy)<\/b>With Repair Aid<\/p>

11\/09\/2024 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61704","activity_ticket_id":"57576","ticket_reference":"HDT58661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The sanivite unit located under the sink in 15 Tavistock street. > > I arrived back yesterday, and it seems to have stopped running and thus is overflowing after I use my sink ","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/08\/24","activity_end":"2024-08-30 14:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71083","activity_notes":"The sanivite unit located under the sink in 15 Tavistock street. > > I arrived back yesterday, and it seems to have stopped running and thus is overflowing after I use my sink keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 11:47 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 14:10 (michaelk)<\/b>Attended site to investigate saniflo issue, confirmed power supply and collected details for a replacement. 1hr labour 55<\/p>

30\/08\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61705","activity_ticket_id":"57577","ticket_reference":"HDT58662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16430 - Reglaze window in the communal area ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"13\/09\/24","activity_end":"2024-09-13 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71084","activity_notes":"Reglaze window in the communal area ","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2024 09:47 (sandra)<\/b>booked for 10th. Notified client <\/p>

12\/09\/2024 16:34 (jane)<\/b>Due to access issues this has been rearranged for Friday 13th September <\/p>

13\/09\/2024 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61706","activity_ticket_id":"57578","ticket_reference":"HDT58663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT- For 8:30am on Thursday 19th Sept - Tenant to give access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/24","activity_end":"2024-09-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71085","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 15:46 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 15:46 (sandra)<\/b>19th<\/p>

18\/09\/2024 14:21 (jane)<\/b>Gas compliance testing without PAT- For 8:30am on Thursday 19th Sept - Tenant to give access<\/p>

19\/09\/2024 19:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/09\/2024 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61707","activity_ticket_id":"57579","ticket_reference":"HDT58664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/24","activity_end":"2024-09-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71086","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 15:47 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 19:33 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/09\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61708","activity_ticket_id":"57580","ticket_reference":"HDT58665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/24","activity_end":"2024-09-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71087","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 15:49 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 23:07 (roy)<\/b>Pat test<\/p>

06\/09\/2024 08:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61709","activity_ticket_id":"57581","ticket_reference":"HDT58666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/24","activity_end":"2024-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71088","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 15:50 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 19:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/09\/2024 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61710","activity_ticket_id":"57582","ticket_reference":"HDT58667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/24","activity_end":"2024-09-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71089","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 15:51 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 09:24 (roy)<\/b>Pat test<\/p>

13\/09\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61711","activity_ticket_id":"57583","ticket_reference":"HDT58668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/24","activity_end":"2024-09-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71090","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 15:56 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 19:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

20\/09\/2024 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61712","activity_ticket_id":"57584","ticket_reference":"HDT58669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 8 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71091","activity_notes":"Gas compliance testing without PATTake keys but knock first as tenant should be home, suggested 11am - tenant has a dog ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 15:58 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 15:24 (jane)<\/b>Take keys but knock first as tenant should be home, suggested 11am - tenant has a dog <\/p>

23\/09\/2024 08:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/09\/2024 08:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61713","activity_ticket_id":"57585","ticket_reference":"HDT58670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 7","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/24","activity_end":"2024-09-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71092","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 16:00 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 18:03 (michaelk)<\/b>Completed pat test 40<\/p>

17\/09\/2024 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61714","activity_ticket_id":"57586","ticket_reference":"HDT58671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71093","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 16:08 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 08:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/09\/2024 08:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61715","activity_ticket_id":"57587","ticket_reference":"HDT58672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71094","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 16:11 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 08:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/09\/2024 08:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61716","activity_ticket_id":"57588","ticket_reference":"HDT58673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71095","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 16:12 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 08:45 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/09\/2024 08:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61717","activity_ticket_id":"57589","ticket_reference":"HDT58674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/24","activity_end":"2024-09-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71096","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 16:29 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 08:29 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2024 10:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61718","activity_ticket_id":"57590","ticket_reference":"HDT58675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/24","activity_end":"2024-09-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71097","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 16:33 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 18:02 (michaelk)<\/b>Completed pat test 40<\/p>

17\/09\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61719","activity_ticket_id":"57591","ticket_reference":"HDT58676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 2","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/24","activity_end":"2024-09-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71098","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 16:35 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 18:02 (michaelk)<\/b>Completed pat test 40<\/p>

17\/09\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61720","activity_ticket_id":"57592","ticket_reference":"HDT58677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/09\/24","activity_end":"2024-09-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71099","activity_notes":"Gas compliance testing without PAT 6thtenant will be at home ","activity_timesheet":"2","ticket_notes_combined":"

30\/08\/2024 16:36 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 08:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2024 10:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61721","activity_ticket_id":"57557","ticket_reference":"HDT58642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repairs to electrical cupboard","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/24","activity_end":"2024-09-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71100","activity_notes":"As you enter 28 lisle street, directly opposite there is an electrical cupboard which has 3 holes in the ceiling which need filling with fire resisting materials","activity_timesheet":"2","ticket_notes_combined":"

28\/08\/2024 12:08 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 16:24 (jane)<\/b>The metal casing has been refitted, need to return to fill 3 holes in the ceiling<\/p>

01\/09\/2024 17:58 (roy)<\/b>Large hole behind armoured cables.Took photos but have lost them.Still one very difficult one to do but is above ceiling inside cupboard<\/p>

13\/09\/2024 12:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61722","activity_ticket_id":"57593","ticket_reference":"HDT58678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/08\/24","activity_end":"2024-08-31 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71101","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

31\/08\/2024 11:02 (System)<\/b>Ticket Created<\/p>

01\/09\/2024 17:49 (roy)<\/b>Reset boilerRepressured Needs new heating element and thermostat for cylinder.All burnt out<\/p>

01\/09\/2024 18:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61723","activity_ticket_id":"57594","ticket_reference":"HDT58679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT58678 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71102","activity_notes":"HDT58678 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2024 18:13 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 09:13 (sandra)<\/b>access applied for <\/p>

03\/09\/2024 07:32 (michaelk)<\/b>Attended site to follow up out of hours callout. Collected the required details and quoted to replace faulty immersion heater. 1hr labour 55<\/p>

03\/09\/2024 10:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61724","activity_ticket_id":"57595","ticket_reference":"HDT58680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"screw to be tightened on boiler cupboard ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/24","activity_end":"2024-09-03 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71103","activity_notes":"Screw to be tightened on boiler enclosure to fit it back to the wall so that rodents cant get through tenant will be home Tuesday after 2.30pm today ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 09:20 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 15:38 (travis)<\/b>Attended at 14:50 as requested and had no answer after buzzing numerous times,Rebooking required.<\/p>

03\/09\/2024 15:41 (travis)<\/b>Attended and refitted cast iron radiator support bracket as instructed by tenant.<\/p>

03\/09\/2024 17:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61725","activity_ticket_id":"57596","ticket_reference":"HDT58681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/24","activity_end":"2024-09-02 14:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71104","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 09:28 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 09:28 (sandra)<\/b>booked Monday <\/p>

02\/09\/2024 13:46 (alan)<\/b>Electrical inspection <\/p>

02\/09\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61726","activity_ticket_id":"57597","ticket_reference":"HDT58682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/09\/24","activity_end":"2024-09-11 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71105","activity_notes":"list of works:Issue 2: I believe there is a small crack in my washing machine causing water leak out onto the floor, it has been like this since Saturday so I have turned it off.","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2024 09:49 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 11:44 (sandra)<\/b>access requested for Friday 6th <\/p>

05\/09\/2024 11:55 (sandra)<\/b>RA booked for Wednesday 11th waiting on confirmation of tenant <\/p>

06\/09\/2024 09:31 (sandra)<\/b>confirmed with keys Travis for 6thRA for 11th <\/p>

06\/09\/2024 14:15 (travis)<\/b>Collection of keys and attended above property,Found glass shelf brackets in bathroom cabinet to be broken, managed to refit two of the three shelves,left property to source replacements. Couldn't find brackets so ordered online,Will return to fit once ordered.<\/p>

06\/09\/2024 15:17 (sandra)<\/b>glass shelf brackets on order<\/p>

10\/09\/2024 12:36 (sandra)<\/b>access requested <\/p>

11\/09\/2024 10:56 (sandra)<\/b>keys for access <\/p>

11\/09\/2024 13:46 (roy)<\/b>With Repair Aid<\/p>

12\/09\/2024 15:07 (jane)<\/b>Update from Appliance Engineer - Based on the engineer's report the seal clamp was refitted; the engineer advised the leak occurs due to too much foam - the engineer advised the tenant to change the washing detergent they are using, as when the engineer tested the appliance without powder there was no leak, - Email Sent<\/b><\/p>

13\/09\/2024 15:06 (travis)<\/b>Attended and found the ordered glass shelf brackets won't fit this cabinet,New brackets will have to be sourced to fit.Cabinet name is,Pebble grey.<\/p>

13\/09\/2024 16:35 (jane)<\/b>Shelving parts on order - 3\/5 day lead-time - Email Sent<\/b><\/p>

17\/09\/2024 16:06 (jane)<\/b>Requested access for Friday morning 20th September to fit further shelf brackets <\/p>

19\/09\/2024 09:21 (jane)<\/b>For Friday morning 20th September - keys for access <\/p>

20\/09\/2024 08:59 (travis)<\/b>Returned and fitted correct glass shelf brackets to bathroom cabinet.<\/p>

20\/09\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61727","activity_ticket_id":"57597","ticket_reference":"HDT58682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/24","activity_end":"2024-09-20 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71106","activity_notes":"shelf bracketskeys for access Friday ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 09:49 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 11:44 (sandra)<\/b>access requested for Friday 6th <\/p>

05\/09\/2024 11:55 (sandra)<\/b>RA booked for Wednesday 11th waiting on confirmation of tenant <\/p>

06\/09\/2024 09:31 (sandra)<\/b>confirmed with keys Travis for 6thRA for 11th <\/p>

06\/09\/2024 14:15 (travis)<\/b>Collection of keys and attended above property,Found glass shelf brackets in bathroom cabinet to be broken, managed to refit two of the three shelves,left property to source replacements. Couldn't find brackets so ordered online,Will return to fit once ordered.<\/p>

06\/09\/2024 15:17 (sandra)<\/b>glass shelf brackets on order<\/p>

10\/09\/2024 12:36 (sandra)<\/b>access requested <\/p>

11\/09\/2024 10:56 (sandra)<\/b>keys for access <\/p>

11\/09\/2024 13:46 (roy)<\/b>With Repair Aid<\/p>

12\/09\/2024 15:07 (jane)<\/b>Update from Appliance Engineer - Based on the engineer's report the seal clamp was refitted; the engineer advised the leak occurs due to too much foam - the engineer advised the tenant to change the washing detergent they are using, as when the engineer tested the appliance without powder there was no leak, - Email Sent<\/b><\/p>

13\/09\/2024 15:06 (travis)<\/b>Attended and found the ordered glass shelf brackets won't fit this cabinet,New brackets will have to be sourced to fit.Cabinet name is,Pebble grey.<\/p>

13\/09\/2024 16:35 (jane)<\/b>Shelving parts on order - 3\/5 day lead-time - Email Sent<\/b><\/p>

17\/09\/2024 16:06 (jane)<\/b>Requested access for Friday morning 20th September to fit further shelf brackets <\/p>

19\/09\/2024 09:21 (jane)<\/b>For Friday morning 20th September - keys for access <\/p>

20\/09\/2024 08:59 (travis)<\/b>Returned and fitted correct glass shelf brackets to bathroom cabinet.<\/p>

20\/09\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61728","activity_ticket_id":"57598","ticket_reference":"HDT58683","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2nd floor toilet needs replacement flush ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/24","activity_end":"2024-09-03 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71107","activity_notes":"2nd floor toilet needs replacement flush ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 10:24 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 07:48 (michaelk)<\/b>Attended site to collect a material list to carry out the 2nd floor toilet repair. Collected materials, returned to site and fitted a replacement side entry float valve and flush arm. Left the toilet in full working order. 2hrs labour plus parts, total 139.80 ex vat.<\/p>

04\/09\/2024 12:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61729","activity_ticket_id":"57599","ticket_reference":"HDT58684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can CO2 alarms be installed to each unit with solid fuel burning appliances.","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/10\/24","activity_end":"2024-10-05 17:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71108","activity_notes":"can CO2 alarms be installed to each unit with solid fuel burning appliances.namely flat 1 where there is no alarm in the kitchen, but we need to check all apartments anyway.","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2024 10:29 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 10:30 (sandra)<\/b>waiting access to all three flats for Wednesday 4th <\/p>

04\/09\/2024 13:08 (sandra)<\/b>waiting on access still <\/p>

25\/09\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61730","activity_ticket_id":"57600","ticket_reference":"HDT58685","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2nd floor office - assemble the furniture in the vacant office ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/24","activity_end":"2024-09-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71109","activity_notes":"2nd floor office - assemble the furniture in the vacant office ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 10:36 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 10:37 (sandra)<\/b>waiting on how many items <\/p>

04\/09\/2024 16:39 (michael)<\/b>Confirmed Monday 9th<\/p>

09\/09\/2024 15:12 (travis)<\/b>Office furniture assembly ect.<\/p>

09\/09\/2024 20:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61731","activity_ticket_id":"57601","ticket_reference":"HDT58686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat repairs","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/24","activity_end":"2024-09-02 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71110","activity_notes":"toilet seat repairstwo of the toilet seats in the ladies block need to be refitted as they have come offone of the seats in the mens block is broken and we would like two new toilet seats orderedone to be fitted and one to be kept at the office (Anna)","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 11:46 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 07:31 (michaelk)<\/b>Attended site to re-fit toilet seats in the 1st floor ladies toilet. Inspected the damaged seat in the 2nd floor gents toilet and quoted to supply replacements. Completed work 2hrs labour 105<\/p>

03\/09\/2024 10:19 (michael)<\/b>(Ticket Closed)<\/p>

26\/09\/2024 10:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/09\/2024 09:45 (sandra)<\/b>received the wrong toilet seats from supplier. re-ordered <\/p>

08\/10\/2024 10:47 (sandra)<\/b>chased delivery with MK <\/p>

21\/10\/2024 11:27 (sandra)<\/b>booked for Tuesday 22nd <\/p>

23\/10\/2024 07:52 (michaelk)<\/b>Attended site to replace the broken toilet seat in the gents toilet and to supply an additional seat for site spares. 272ex vat.<\/p>

23\/10\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61732","activity_ticket_id":"57602","ticket_reference":"HDT58687","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16399 - List of redecoration works ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"30\/09\/24","activity_end":"2024-09-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71111","activity_notes":"List of redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 10:24 (sandra)<\/b>booked with John for the 30th <\/p>

21\/10\/2024 20:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61733","activity_ticket_id":"57603","ticket_reference":"HDT58688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"first floor window is stuck open","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/24","activity_end":"2024-09-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71112","activity_notes":"first floor window is stuck open and unable to closeplease repair and fit lockable window restrictors on all windows in this stair wellalso please replace the padlock on the cupoboard under the stairs ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 13:01 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 12:25 (travis)<\/b>H&S Works in common area,Keyed window restrictors fitted to all windows,Padlock replaced to under stairs cupboard,Keys for restrictors and padlock attached to main building set held at security.<\/p>

04\/09\/2024 12:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61734","activity_ticket_id":"57604","ticket_reference":"HDT58689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair loose carpet on stairs","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/24","activity_end":"2024-09-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71113","activity_notes":"repair loose carpet on stairspicture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 13:04 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 15:32 (travis)<\/b>Removed stair nosings,Re fixed upstand using vinyl adhesive and refitted nosings.Checked all upstands in common area.<\/p>

02\/09\/2024 15:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61735","activity_ticket_id":"57062","ticket_reference":"HDT58147","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"2 lights flashing in meeting room ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/24","activity_end":"2024-09-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71114","activity_notes":"2 lights flashing in meeting room ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2024 10:17 (System)<\/b>Ticket Created<\/p>

03\/07\/2024 20:16 (roy)<\/b>Unable to remove light fitting but got into loft space and got photos of light fitting and ballast unit.Contacted Tridonic but waiting for reply<\/p>

16\/07\/2024 09:48 (sandra)<\/b>chased Roy on bulbs <\/p>

18\/07\/2024 09:51 (sandra)<\/b>To return 18th <\/p>

25\/07\/2024 09:46 (sandra)<\/b>Given to Alan as Roy cant go any further with this <\/p>

08\/08\/2024 13:37 (roy)<\/b>With Alan<\/p>

08\/08\/2024 14:03 (alan)<\/b>Order replacement driver units for lights in meeting rooms <\/p>

09\/08\/2024 11:05 (sandra)<\/b>booked for 19th <\/p>

02\/09\/2024 13:53 (sandra)<\/b>8 am on Wednesday<\/p>

04\/09\/2024 09:56 (alan)<\/b>Return to site and replace 2 faulty driver units to lights in meeting room <\/p>

04\/09\/2024 11:02 (michael)<\/b>(Ticket Closed)<\/p>

04\/09\/2024 11:15 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61736","activity_ticket_id":"57605","ticket_reference":"HDT58690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the insultation depth in wall and ceilings and report back ","ticket_address_1":"Flat 3","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 3","cs_id":"930","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"930","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/24","activity_end":"2024-09-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71115","activity_notes":"check the insultation depth in wall and ceilings and report back with pictures ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 15:05 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 15:06 (sandra)<\/b>book for 11th September <\/p>

02\/09\/2024 15:39 (sandra)<\/b>tenant home for access <\/p>

11\/09\/2024 10:23 (alan)<\/b>Remove down light on top floor and found there to be 100mm insulation board above , (with out cutting large sections of ceiling out unable to get photos)Remove wall socket to New Row side of flat and found there to be 2 layers of 40mm insulation board<\/p>

11\/09\/2024 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61737","activity_ticket_id":"57606","ticket_reference":"HDT58691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please apply yellow hazard tape to outside step of building ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/24","activity_end":"2024-09-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71116","activity_notes":"Please apply yellow hazard tape to outside step of building This is to warn that there is steppicture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 15:08 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 15:27 (sandra)<\/b>ordered and expected 4\/5th September <\/p>

02\/09\/2024 15:28 (sandra)<\/b>ordered tape and expected 4 or 5th September - Email Sent<\/b><\/p>

09\/09\/2024 06:45 (travis)<\/b>Adhesive yellow anti slip\/trip tape fitted to main entrance step.<\/p>

09\/09\/2024 09:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61738","activity_ticket_id":"57607","ticket_reference":"HDT58692","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"pat testing, 1 plug and 4 way in basement 107-115 Long Acre. Staircase 2 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/24","activity_end":"2024-09-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71117","activity_notes":"pat testing, 1 plug and 4 way in basement 107-115 Long Acre. Staircase 2 ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 15:09 (System)<\/b>Ticket Created<\/p>

07\/09\/2024 20:02 (roy)<\/b>Pat test<\/p>

09\/09\/2024 08:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61739","activity_ticket_id":"57608","ticket_reference":"HDT58693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please place a strip of yellow hazard tape on the main front outside step ","ticket_address_1":"44 Wellington Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"44 Wellington Street","cs_id":"661","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"661","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/24","activity_end":"2024-09-09 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71118","activity_notes":"please place a strip of yellow hazard tape on the main front outside step ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 15:20 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 15:28 (sandra)<\/b>ordered tape and expected 4 or 5th September - Email Sent<\/b><\/p>

09\/09\/2024 06:42 (travis)<\/b>Adhesive yellow anti slip\/trip tape fitted to main entrance step <\/p>

09\/09\/2024 09:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61740","activity_ticket_id":"57609","ticket_reference":"HDT58694","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Outside light not working, I've tried changing the bulb, but doesn't seem to be any power?","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/24","activity_end":"2024-09-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71119","activity_notes":"Outside light not working, I've tried changing the bulb, but doesn't seem to be any power?","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 15:25 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 15:49 (alan)<\/b>Investigate outside balcony light not working to return Wednesday <\/p>

04\/09\/2024 10:15 (alan)<\/b>Tested through and found damaged cable in light switch Repaired and left working <\/p>

04\/09\/2024 11:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61741","activity_ticket_id":"57610","ticket_reference":"HDT58695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/24","activity_end":"2024-09-02 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71120","activity_notes":"no water ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 16:20 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 18:37 (roy)<\/b>Contractors started work in empty unit but no one on site.Need accessSearched stairwell and pavement but found no stop cockNeed to return if and when someone in unit<\/p>

03\/09\/2024 08:36 (roy)<\/b>Revisited site and contractors had turned water off.Reinstated and all ok<\/p>

03\/09\/2024 10:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61742","activity_ticket_id":"57611","ticket_reference":"HDT58696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/09\/24","activity_end":"2024-09-18 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71121","activity_notes":"washing machine not working When putting a program, the washing machine turned itself off after a minute and dont come back on again.","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2024 16:47 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 08:56 (sandra)<\/b>wednesday 11th <\/p>

03\/09\/2024 09:01 (sandra)<\/b>waiting on access <\/p>

11\/09\/2024 12:37 (sandra)<\/b>rescheduled as no access. waiting on new date from RA<\/p>

11\/09\/2024 12:51 (sandra)<\/b>booked for Wednesday 18th awaiting access from tenant <\/p>

11\/09\/2024 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

11\/09\/2024 16:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/09\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61743","activity_ticket_id":"57612","ticket_reference":"HDT58697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from radiator ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/24","activity_end":"2024-09-03 10:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71122","activity_notes":"leak from radiator - boiler issue keys for access ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2024 09:40 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 07:45 (michaelk)<\/b>Attended site to investigate reported radiator leak. Checked all radiators but found the right hand bedroom radiator at fault. Rectified leak, re-pressurised the system and put the boiler into a vent cycle. Left in full working order on completion. 2hrs labour 105<\/p>

04\/09\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61744","activity_ticket_id":"57404","ticket_reference":"HDT58489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"order the below items","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/24","activity_end":"2024-09-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71123","activity_notes":"to meet Anna at 9am outside so she can show you where to fit them.You will need to return to fit once the other items have been delivered. paper towel dispenser x 2soap dispenser x 6order 8 toilet dispeners","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 10:26 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:34 (sandra)<\/b>paper towel dispensers expected Monday 12thsoap dispensers expected Tuesday 20th - Email Sent<\/b><\/p>

13\/08\/2024 11:06 (sandra)<\/b>paper towel dispensers to be delivered still waiting on soap dispensers <\/p>

19\/08\/2024 10:21 (travis)<\/b>Collection and delivery of sanitation items <\/p>

19\/08\/2024 10:43 (michael)<\/b>(Ticket Closed)<\/p>

03\/09\/2024 10:04 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/09\/2024 12:12 (sandra)<\/b>To meet with Anna at 9am to look at where to fit the new sanitary parts <\/p>

06\/09\/2024 09:22 (travis)<\/b>Met with Anna and walked through 77 St martins & 21 new row to determine exact locations for fitment of bathroom furniture,To be booked in.<\/p>

06\/09\/2024 09:30 (sandra)<\/b>waiting on delivery of dispensers <\/p>

17\/09\/2024 10:58 (jane)<\/b>Attending Wednesday morning 18th September to commence with fitting the dispensers <\/p>

18\/09\/2024 11:46 (travis)<\/b>Fitted x8 toilet roll dispensers,X6 soap dispensers,X2 paper towels dispensers.<\/p>

18\/09\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61745","activity_ticket_id":"57405","ticket_reference":"HDT58490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"order 4No paper towel dispensers ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/24","activity_end":"2024-10-08 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71124","activity_notes":"order 4No paper towel dispensers to fit the above ","activity_timesheet":null,"ticket_notes_combined":"

09\/08\/2024 10:36 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 10:37 (sandra)<\/b>Arriving Monday 12th <\/p>

13\/08\/2024 11:04 (sandra)<\/b>to be delivered to Anna<\/p>

19\/08\/2024 10:23 (travis)<\/b>Collection and delivery of items.<\/p>

19\/08\/2024 10:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61746","activity_ticket_id":"57613","ticket_reference":"HDT58698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16435 - replacement element ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/24","activity_end":"2024-09-12 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71125","activity_notes":"replacement element ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2024 13:31 (sandra)<\/b>access applied for Thursday 12th <\/p>

12\/09\/2024 20:00 (michaelk)<\/b>Attended site to carry out quoted cylinder works. Completed draindown, clean and immersion replacement. Completed leaving in full working order. 5hrs labour plus parts, total 303.96 ex vat.<\/p>

13\/09\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61747","activity_ticket_id":"57614","ticket_reference":"HDT58699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ladder removal ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/24","activity_end":"2024-09-03 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71126","activity_notes":"ladder removal - DOOR IS ALARMED - CONTACT SECURITY There is a ladder with an owner at the back of house of 52 Shaftesbury Avenue. It is chained on the banister so can you please remove it as soon as possible? Note that to access that area, you will have to go through a door that is alarmed. Please notify security when you will be attending so they can contact the relevant department to disconnect\/ reconnect the alarm as required. ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2024 10:36 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 13:18 (travis)<\/b>Ladder removal and disposal.<\/p>

03\/09\/2024 13:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61748","activity_ticket_id":"57615","ticket_reference":"HDT58700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet door handle ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/24","activity_end":"2024-09-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71127","activity_notes":"toilet door handle The handle of the toilet door at the first floor is coming off its socket. Can you please send someone today to repair?","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2024 12:45 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 14:42 (travis)<\/b>Attended and refitted toilet door handle.<\/p>

03\/09\/2024 17:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61750","activity_ticket_id":"56816","ticket_reference":"HDT57901","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13562 - Testing of Distribution Boards - YEAR 5","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Testing of Distribution Boards ","cs_id":"2986","cs_address_2":"","cs_town":"London","cs_postcode":"E14","ticket_client_site":"2986","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/24","activity_end":"2024-09-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71129","activity_notes":"Testing of Dis Boards - YEAR 5","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:07 (jane)<\/b>Attendance early September 2024<\/p>

19\/09\/2024 07:00 (alan)<\/b>Testing <\/p>

19\/09\/2024 15:35 (alan)<\/b>Electric testing <\/p>

25\/09\/2024 16:08 (alan)<\/b>Testing <\/p>

25\/09\/2024 16:08 (alan)<\/b>Testing <\/p>

26\/09\/2024 11:17 (jane)<\/b>Returning on Monday 30th September <\/p>

26\/09\/2024 16:12 (alan)<\/b>Testing<\/p>

01\/10\/2024 08:26 (alan)<\/b>Testing <\/p>

01\/10\/2024 08:53 (michael)<\/b>(Ticket Closed)<\/p>

01\/10\/2024 09:32 (korweb)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2024 09:33 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61751","activity_ticket_id":"57616","ticket_reference":"HDT58701","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16434 - replacement washer\/dryer integrated ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/24","activity_end":"2024-09-17 14:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71130","activity_notes":"replacement washer\/dryer integrated OPTION TWO:To supply and install new Indesit BIWDIL861485UK Integrated 8Kg \/ 6Kg Washer Dryer with 1400 rpm - White - D Rated , connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 10:26 (sandra)<\/b>requested Friday 13th <\/p>

06\/09\/2024 11:01 (sandra)<\/b>waiting on tenant to confirm that this day is acceptable before ordering <\/p>

09\/09\/2024 14:16 (sandra)<\/b>tenant home for access <\/p>

09\/09\/2024 15:09 (sandra)<\/b>confirmed Tuesday 17th 10 - 2pm delivery <\/p>

17\/09\/2024 15:13 (travis)<\/b>Washer dryer replacement.<\/p>

17\/09\/2024 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61752","activity_ticket_id":"57617","ticket_reference":"HDT58702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"key stuck in main lock front door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/09\/24","activity_end":"2024-09-03 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71131","activity_notes":"key stuck in main lock front door ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2024 14:32 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 14:45 (travis)<\/b>Attended and found key had been removed from the lock,Tested the lock with the correct key and lightly oiled key barrel and lock.<\/p>

03\/09\/2024 17:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61753","activity_ticket_id":"57618","ticket_reference":"HDT58703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"17\/10\/24","activity_end":"2024-10-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71132","activity_notes":"Fire stopping There were a number of areas where non fire rated foam or gaps noted around cabling. Determine whether the foam used complies with BSEN 1366. Ensure the foam is not used for gaps above 10-30mm wide and above 30mm deep. Remove the foam if it does not comply and replace with intumescent material with 30 minutes fire resistance. 1. Rear fire escape - gaps around cables require filling with intumescent materials. 2. Foam used in basement electric room - to fill holes. 3. Pink foam in store room number 5 used - to fill holes. 4. Foam used in basement room 9 to fill holes above door. 5. 3rd floor electrical room no pink foam but gaps in structure noted.","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2024 08:57 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 08:58 (sandra)<\/b>keys <\/p>

09\/01\/2025 11:41 (jane)<\/b>Confirmed by MDR <\/p>

22\/01\/2025 11:56 (travis)<\/b>Health and safety works carried out to all areas mentioned in job description.<\/p>

22\/01\/2025 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61754","activity_ticket_id":"57619","ticket_reference":"HDT58704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical cupboard next to the letter boxes - lock is broken ","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/24","activity_end":"2024-09-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71133","activity_notes":"electrical cupboard next to the letter boxes - lock is broken This lock for FB 2 key.The Electrical cupboard next to the letter boxes (the part of the building with flats 4-10)","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 08:59 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 14:23 (travis)<\/b>Attended and managed to open meter cupboard door,Found FB lock to be damaged beyond repair,Tried two local locksmiths to no avail so a replacement is on order.<\/p>

05\/09\/2024 10:39 (sandra)<\/b>Lock on order and due between 9 - 10th September - Email Sent<\/b><\/p>

10\/09\/2024 12:37 (sandra)<\/b>lock picked up by Travis <\/p>

11\/09\/2024 09:13 (travis)<\/b>Returned and fitted a new FB2 lock to electric meter cupboard on the first floor,tested.<\/p>

11\/09\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61755","activity_ticket_id":"57620","ticket_reference":"HDT58705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"self closure to be repaired ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/24","activity_end":"2024-09-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71134","activity_notes":"self closure to be repaired - 3rd floor vacant office ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 09:01 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 15:49 (travis)<\/b>Repairs to top floor office door closer.Tested and adjusted closing speed, replaced missing bolt on arm.<\/p>

04\/09\/2024 15:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61756","activity_ticket_id":"57621","ticket_reference":"HDT58706","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"redecoration of bedroom and bathroom","ticket_address_1":"Flat 7","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 7","cs_id":"153","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"153","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"05\/09\/24","activity_end":"2024-09-05 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71135","activity_notes":"redecoration of bedroom and bathroom","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 10:45 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 10:42 (dean)<\/b>Done <\/p>

09\/09\/2024 11:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61757","activity_ticket_id":"57622","ticket_reference":"HDT58707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reduce the gap between the door and frame ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/09\/24","activity_end":"2024-09-11 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71136","activity_notes":"reduce the gap between the door and frame The excessive gap between the door and frame on Flat 2 (lock side) should be reduced to no more than 4mm, as far as possible, to maintain the required degree of fire resistanceWITH KEYS 9 - 11 AM 11TH ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 11:02 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 11:03 (sandra)<\/b>requested access for 8 - 9 am on 11th Wednesday <\/p>

05\/09\/2024 10:35 (sandra)<\/b>WITH KEYS <\/p>

11\/09\/2024 08:51 (travis)<\/b>Collection of keys and attended property to measure gap beneath door,left property and purchased smoke\/draught seals,Returned and cut to suit and fitted.Returned keys to security office.<\/p>

11\/09\/2024 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61758","activity_ticket_id":"57623","ticket_reference":"HDT58708","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16433 - Replacement locks only ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"153","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"153","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/09\/24","activity_end":"2024-09-10 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71137","activity_notes":"Replacement locks onlyTuesday morning 10th To remove existing deadlock and night latch and dispose of environmentally friendly. Supply and installnew.","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 11:32 (sandra)<\/b>pre booked for 10th tenant moves in on 16thsomeone will confirm old tenant moves out on the 9th <\/p>

09\/09\/2024 10:25 (sandra)<\/b>confirmed 10thlocks only <\/p>

10\/09\/2024 09:55 (travis)<\/b>Replacement locks to main apartment door.<\/p>

10\/09\/2024 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61759","activity_ticket_id":"57600","ticket_reference":"HDT58685","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2nd floor office - assemble the furniture in the vacant office ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/09\/24","activity_end":"2024-09-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71138","activity_notes":"2nd floor office - assemble the furniture in the vacant office ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2024 10:36 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 10:37 (sandra)<\/b>waiting on how many items <\/p>

04\/09\/2024 16:39 (michael)<\/b>Confirmed Monday 9th<\/p>

09\/09\/2024 15:12 (travis)<\/b>Office furniture assembly ect.<\/p>

09\/09\/2024 20:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61760","activity_ticket_id":"57507","ticket_reference":"HDT58592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16413 - Replacement blinds and frosted film","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"10\/09\/24","activity_end":"2024-09-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71139","activity_notes":"Replacement blinds and frost film ","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2024 14:33 (jane)<\/b>Blinds on order - anticipated dispatch date 2nd September 2024<\/p>

28\/08\/2024 14:14 (jane)<\/b>Frost Film ordered from Myalls Signs and blindson order - anticipated dispatch date 2nd September 2024<\/p>

30\/08\/2024 12:55 (sandra)<\/b>frosted film delivered awaiting blinds <\/p>

03\/09\/2024 10:51 (sandra)<\/b>booked for Tuesday 10th waiting on confirmation <\/p>

04\/09\/2024 09:03 (sandra)<\/b>Lilian confirmed access for Tuesday 10th <\/p>

04\/09\/2024 11:08 (sandra)<\/b>keys and knock first <\/p>

10\/09\/2024 15:04 (travis)<\/b>Removal and disposal of existing blinds and fitment of new blinds and plastic frosting to various windows.<\/p>

10\/09\/2024 15:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61761","activity_ticket_id":"57544","ticket_reference":"HDT58629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"34 Cranbourne","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"34 Cranbourne Street","cs_id":"3034","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3034","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"05\/09\/24","activity_end":"2024-09-05 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71140","activity_notes":"Test activity - ignore","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2024 15:07 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 14:30 (alan)<\/b>Electrical inspection <\/p>

06\/09\/2024 14:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61762","activity_ticket_id":"57624","ticket_reference":"HDT58709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dehumidifier to be placed in the back room with water damage ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/24","activity_end":"2024-09-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71141","activity_notes":"dehumidifier to be placed in the back room with water damage ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 15:47 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 11:15 (roy)<\/b>Pick up and set up dehumidifier in flat.Had to put barriers up as tube runs across hallway and is a trip hazard<\/p>

13\/09\/2024 13:59 (jane)<\/b>Dehumidifier being returned on Saturday morning 14th September<\/p>

14\/09\/2024 11:39 (roy)<\/b>Ppick up and return dehumidifier <\/p>

14\/09\/2024 11:39 (roy)<\/b>Ppick up and return dehumidifier <\/p>

16\/09\/2024 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61763","activity_ticket_id":"57625","ticket_reference":"HDT58710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16436 - replacement integrated dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/24","activity_end":"2024-09-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71142","activity_notes":"replacement integrated dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2024 14:17 (travis)<\/b>Dishwasher replacement.<\/p>

12\/09\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61764","activity_ticket_id":"57273","ticket_reference":"HDT58358","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/24","activity_end":"2024-09-25 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71143","activity_notes":"sofa to be removed ","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2024 16:03 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:04 (sandra)<\/b>ITC on 3rd September and tenant moves in on 5th September <\/p>

08\/08\/2024 16:38 (sandra)<\/b>new tenant moves in on 5th September <\/p>

28\/08\/2024 11:02 (sandra)<\/b>Alan to give final checks on 4th <\/p>

28\/08\/2024 12:33 (sandra)<\/b>booked for 2nd September <\/p>

02\/09\/2024 13:23 (travis)<\/b>Itc works.<\/p>

02\/09\/2024 16:43 (sandra)<\/b>2 days decorating <\/p>

04\/09\/2024 07:55 (michaelk)<\/b>Attended site to run up the heating system and check for correct operation. 1hr labour 55<\/p>

04\/09\/2024 11:49 (alan)<\/b>Refix phone socket back to wall and report back to office that there is a sofa in flat <\/p>

04\/09\/2024 15:59 (sandra)<\/b>sofa to be removed from front room <\/p>

09\/09\/2024 10:43 (dean)<\/b>Done <\/p>

10\/09\/2024 09:19 (sandra)<\/b>Please cancel this. The tenant is keeping it.<\/p>

10\/09\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61765","activity_ticket_id":"57626","ticket_reference":"HDT58711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"05\/09\/24","activity_end":"2024-09-05 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71144","activity_notes":"intercom not working buzzer not working and you cant hear anything ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2024 16:03 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61766","activity_ticket_id":"57627","ticket_reference":"HDT58712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16438 - Installation of bathroom extractor fan.","ticket_address_1":"Flat 7","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 7","cs_id":"153","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"153","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/24","activity_end":"2024-09-12 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71145","activity_notes":"Installation of bathroom extractor fan.","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2024 09:20 (alan)<\/b>Quoted works <\/p>

11\/09\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61767","activity_ticket_id":"57450","ticket_reference":"HDT58535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16402 - Removal and Disposal of Planters:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"18\/09\/24","activity_end":"2024-09-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71146","activity_notes":"Removal and Disposal of Planters:","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2024 11:17 (jane)<\/b>Requested access for Wednesday 28th August from 9am <\/p>

21\/08\/2024 09:59 (jane)<\/b>Confirmed for Wednesday 28th August from 9am The tenant has approved on Reddan to enter using management keys.Please clean up after completion.<\/p>

27\/08\/2024 10:07 (jane)<\/b>Update : Email sent to client, we will need to postpone the removal of the planters unfortunately, we will propose some new dates in due course<\/p>

09\/09\/2024 12:56 (sandra)<\/b>tenant can do any other day but Friday 13th <\/p>

12\/09\/2024 15:44 (jane)<\/b>Requested access for Wednesday 18th and Thursday 19th September <\/p>

13\/09\/2024 12:49 (jane)<\/b>Confirmed for Wednesday 18th and Thursday 19th September Keys for access at 8:30am<\/p>

17\/09\/2024 16:01 (travis)<\/b>Collection of protection materials.<\/p>

19\/09\/2024 10:07 (travis)<\/b>Removal and disposal of roof planters ect.<\/p>

19\/09\/2024 16:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61768","activity_ticket_id":"57450","ticket_reference":"HDT58535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16402 - Removal and Disposal of Planters:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"18\/09\/24","activity_end":"2024-09-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71147","activity_notes":"Removal and Disposal of Planters:","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2024 11:17 (jane)<\/b>Requested access for Wednesday 28th August from 9am <\/p>

21\/08\/2024 09:59 (jane)<\/b>Confirmed for Wednesday 28th August from 9am The tenant has approved on Reddan to enter using management keys.Please clean up after completion.<\/p>

27\/08\/2024 10:07 (jane)<\/b>Update : Email sent to client, we will need to postpone the removal of the planters unfortunately, we will propose some new dates in due course<\/p>

09\/09\/2024 12:56 (sandra)<\/b>tenant can do any other day but Friday 13th <\/p>

12\/09\/2024 15:44 (jane)<\/b>Requested access for Wednesday 18th and Thursday 19th September <\/p>

13\/09\/2024 12:49 (jane)<\/b>Confirmed for Wednesday 18th and Thursday 19th September Keys for access at 8:30am<\/p>

17\/09\/2024 16:01 (travis)<\/b>Collection of protection materials.<\/p>

19\/09\/2024 10:07 (travis)<\/b>Removal and disposal of roof planters ect.<\/p>

19\/09\/2024 16:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61769","activity_ticket_id":"57628","ticket_reference":"HDT58713","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handy Man Services:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"10\/09\/24","activity_end":"2024-09-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71148","activity_notes":"Handy Man Services for Tuesday 10th September.","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2024 07:59 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 15:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61772","activity_ticket_id":"57629","ticket_reference":"HDT58714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test remedial works ","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/24","activity_end":"2024-10-10 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71151","activity_notes":"PAT test remedial works new lens coverfridge door issue ","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2024 10:09 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 09:30 (sandra)<\/b>new lens cover needed. Advised Roy to give office details to order <\/p>

10\/10\/2024 10:23 (sandra)<\/b>chased Roy who needs access again to take further details <\/p>

10\/10\/2024 10:36 (sandra)<\/b>tenant home for access. need more details <\/p>

11\/10\/2024 11:58 (sandra)<\/b>Alan to obtain fitting and return <\/p>

23\/10\/2024 11:38 (sandra)<\/b>ordered lamp cover 3 - 5 days delivery<\/p>

23\/10\/2024 11:39 (sandra)<\/b>To be booked for 5th once delivered<\/p>

25\/10\/2024 12:57 (sandra)<\/b>part in reception <\/p>

30\/10\/2024 12:46 (sandra)<\/b>access requested <\/p>

01\/11\/2024 10:34 (sandra)<\/b>Tenant home for access Tuesday 5th after 12 pm <\/p>

05\/11\/2024 15:47 (alan)<\/b>Repair light in cooker hood <\/p>

05\/11\/2024 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61773","activity_ticket_id":"57630","ticket_reference":"HDT58715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inspect the fixed ladder ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/09\/24","activity_end":"2024-09-06 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71152","activity_notes":"inspect the fixed ladder It is located at the back of the building. Access is trough a small door on the staircase landing between ground floor and 1st floor office. Keys with security the usual master bunch.We need to know if it is in good condition if its stable, screws not lose","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 10:16 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 10:26 (travis)<\/b>Attended above property and gained access to steel wall fitted ladder ,Removed hatch and inspected ladder which is fitted securely using x6 bolts into the wall over X3 brackets,all welds are strong and the ladder was finished in a red oxidized paint protecting it from any corrosion.<\/p>

06\/09\/2024 15:37 (travis)<\/b>Collection of keys and attended above property,Top floor lift room ladder inspection,Found the ladder to be of a heavy gauge aluminum consentina construction in good condition,fixed at every step level with 10mm steel bolts also in good condition,Top pivot bar and locking hooks in good condition as is the ceiling hatch (metal).<\/p>

06\/09\/2024 18:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61774","activity_ticket_id":"57631","ticket_reference":"HDT58716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/09\/24","activity_end":"2024-09-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71153","activity_notes":"list of works:Fix the window restrictor at the window of the ground floor window?Fix the lock of the electrical cupboard?Repair the lock of the fire log bookRepair broken lock of the door at top floor leading to the roof. This needs to happen today as it poses a security risk. ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 10:46 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 11:25 (sandra)<\/b>booked for 25th <\/p>

27\/09\/2024 14:52 (travis)<\/b>H&S Works,Removed electrical cupboard existing lock (non fire resistant) and replaced with FB1 Lock with new keep, realigned door to close without binding.Repaired window restrictors,Drilled out cam lock to fire log book cabinet and replaced with new,Overhauled top floor fire escape lock and replaced frame fitted keep <\/p>

27\/09\/2024 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61775","activity_ticket_id":"57632","ticket_reference":"HDT58717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"locks needs to be changed on 12th September ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/24","activity_end":"2024-09-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71154","activity_notes":"locks needs to be changed on 12th September That needs to happen on the 12th not sooner or later. Can you please book that in and confirm once it takes place? New keys are to be delivered to security and one to be left with Lilian. ","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2024 10:50 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 10:51 (sandra)<\/b>Booked for 12th - Email Sent<\/b><\/p>

09\/09\/2024 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61776","activity_ticket_id":"57633","ticket_reference":"HDT58718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair the broken water fire extinguisher bracket which is not securely fixed to the wall (ground floor).","ticket_address_1":"27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/24","activity_end":"2024-09-07 08:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71155","activity_notes":"Repair the broken water fire extinguisher bracket which is not securely fixed to the wall (ground floor).","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 10:59 (System)<\/b>Ticket Created<\/p>

07\/09\/2024 09:37 (roy)<\/b>Secured using toggle bolts as hollow plasterboard wall.Filled holes will require rundown and touch up with paint.These bolts are securely fixed<\/p>

09\/09\/2024 10:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61777","activity_ticket_id":"57634","ticket_reference":"HDT58719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the bracket for the fire extinguisher to be fixed in hallway","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/24","activity_end":"2024-09-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71156","activity_notes":"Arrange for the bracket for the fire extinguisher to be fixed in hallway","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 11:00 (System)<\/b>Ticket Created<\/p>

07\/09\/2024 11:18 (roy)<\/b>All extinguishers on all floors are secured.Ground floor is in a stand.Do they need these secured to the wall<\/p>

09\/09\/2024 10:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61778","activity_ticket_id":"57635","ticket_reference":"HDT58720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the bracket on the 4th floor of the building to be repaired to the fire extinguisher ","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/24","activity_end":"2024-09-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71157","activity_notes":"Arrange for the bracket on the 4th floor of the building to be repaired to the fire extinguisher ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 11:01 (System)<\/b>Ticket Created<\/p>

07\/09\/2024 10:24 (roy)<\/b>Refixed bracketAll ok<\/p>

09\/09\/2024 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61779","activity_ticket_id":"57636","ticket_reference":"HDT58721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit window restrictors ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/09\/24","activity_end":"2024-09-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71158","activity_notes":"Could you please fit window restrictors to all high-level windows. Windows should be restricted to a maximum opening width of 100mm. Can you please check windows on all floor levels this is communal staircase","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 11:07 (System)<\/b>Ticket Created<\/p>

07\/09\/2024 14:15 (roy)<\/b>Window restrictors fitted x 3 (6 restrictors)<\/p>

09\/09\/2024 08:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61780","activity_ticket_id":"57624","ticket_reference":"HDT58709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dehumidifier to be placed in the back room with water damage ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/24","activity_end":"2024-09-14 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71159","activity_notes":"Dehumidifier being returned on Saturday morning 14th September","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 15:47 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 11:15 (roy)<\/b>Pick up and set up dehumidifier in flat.Had to put barriers up as tube runs across hallway and is a trip hazard<\/p>

13\/09\/2024 13:59 (jane)<\/b>Dehumidifier being returned on Saturday morning 14th September<\/p>

14\/09\/2024 11:39 (roy)<\/b>Ppick up and return dehumidifier <\/p>

14\/09\/2024 11:39 (roy)<\/b>Ppick up and return dehumidifier <\/p>

16\/09\/2024 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61781","activity_ticket_id":"57597","ticket_reference":"HDT58682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/09\/24","activity_end":"2024-09-11 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71160","activity_notes":"REPAIRAID WITH KEYS Wednesday 11th with keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 09:49 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 11:44 (sandra)<\/b>access requested for Friday 6th <\/p>

05\/09\/2024 11:55 (sandra)<\/b>RA booked for Wednesday 11th waiting on confirmation of tenant <\/p>

06\/09\/2024 09:31 (sandra)<\/b>confirmed with keys Travis for 6thRA for 11th <\/p>

06\/09\/2024 14:15 (travis)<\/b>Collection of keys and attended above property,Found glass shelf brackets in bathroom cabinet to be broken, managed to refit two of the three shelves,left property to source replacements. Couldn't find brackets so ordered online,Will return to fit once ordered.<\/p>

06\/09\/2024 15:17 (sandra)<\/b>glass shelf brackets on order<\/p>

10\/09\/2024 12:36 (sandra)<\/b>access requested <\/p>

11\/09\/2024 10:56 (sandra)<\/b>keys for access <\/p>

11\/09\/2024 13:46 (roy)<\/b>With Repair Aid<\/p>

12\/09\/2024 15:07 (jane)<\/b>Update from Appliance Engineer - Based on the engineer's report the seal clamp was refitted; the engineer advised the leak occurs due to too much foam - the engineer advised the tenant to change the washing detergent they are using, as when the engineer tested the appliance without powder there was no leak, - Email Sent<\/b><\/p>

13\/09\/2024 15:06 (travis)<\/b>Attended and found the ordered glass shelf brackets won't fit this cabinet,New brackets will have to be sourced to fit.Cabinet name is,Pebble grey.<\/p>

13\/09\/2024 16:35 (jane)<\/b>Shelving parts on order - 3\/5 day lead-time - Email Sent<\/b><\/p>

17\/09\/2024 16:06 (jane)<\/b>Requested access for Friday morning 20th September to fit further shelf brackets <\/p>

19\/09\/2024 09:21 (jane)<\/b>For Friday morning 20th September - keys for access <\/p>

20\/09\/2024 08:59 (travis)<\/b>Returned and fitted correct glass shelf brackets to bathroom cabinet.<\/p>

20\/09\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61783","activity_ticket_id":"57553","ticket_reference":"HDT58638","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"fix bin store door in basement Mercers Walk ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/09\/24","activity_end":"2024-09-09 13:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71162","activity_notes":"fix bin store door in basement Mercers Walk ","activity_timesheet":null,"ticket_notes_combined":"

28\/08\/2024 11:32 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 11:18 (roy)<\/b>Need R&BThought it needed hinges but metal hollow door and the plate that the hinges fix to are broken and these are inside the door<\/p>

05\/09\/2024 13:29 (sandra)<\/b>specialist door engineer attending on Monday - Email Sent<\/b><\/p>

09\/09\/2024 15:26 (sandra)<\/b>repaired and left working <\/p>

17\/09\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61784","activity_ticket_id":"57637","ticket_reference":"HDT58722","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked toilet ","ticket_address_1":"45 Weymouth Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8By","cs_address_1":"45 Weymouth Street ","cs_id":"3035","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8By","ticket_client_site":"3035","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/24","activity_end":"2024-09-05 16:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71163","activity_notes":"Blocked toilet call office 10 minutes before to get access details ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 15:36 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 23:06 (roy)<\/b>Not a blocked toilet but blocked drains.Tried clearing but failed.Called out London Drainage but waited couple of hours.While waiting cleared up sewagein the basement London Drainage turned up and jetted but still took a couple of hoursAll clearCleaned up<\/p>

06\/09\/2024 08:42 (michael)<\/b>Unable to clear manually therefore had to call London Facility Drainage. <\/p>

10\/09\/2024 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61785","activity_ticket_id":"57637","ticket_reference":"HDT58722","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked toilet ","ticket_address_1":"45 Weymouth Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8By","cs_address_1":"45 Weymouth Street ","cs_id":"3035","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8By","ticket_client_site":"3035","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/09\/24","activity_end":"2024-09-06 08:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71164","activity_notes":"Blocked toilet call office 10 minutes before to get access details ","activity_timesheet":null,"ticket_notes_combined":"

05\/09\/2024 15:36 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 23:06 (roy)<\/b>Not a blocked toilet but blocked drains.Tried clearing but failed.Called out London Drainage but waited couple of hours.While waiting cleared up sewagein the basement London Drainage turned up and jetted but still took a couple of hoursAll clearCleaned up<\/p>

06\/09\/2024 08:42 (michael)<\/b>Unable to clear manually therefore had to call London Facility Drainage. <\/p>

10\/09\/2024 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61786","activity_ticket_id":"57638","ticket_reference":"HDT58723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit paper towel dispensers","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/24","activity_end":"2024-10-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71165","activity_notes":"fit paper towel dispensers","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2024 09:35 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 16:59 (sandra)<\/b>emailed to fit <\/p>

30\/09\/2024 11:32 (sandra)<\/b>booked 2nd <\/p>

08\/10\/2024 12:28 (sandra)<\/b>3 to fit <\/p>

16\/10\/2024 16:25 (sandra)<\/b>Booked for 17th<\/p>

17\/10\/2024 13:58 (travis)<\/b>X4 paper towels dispensers fitted in each bathroom on each floor.<\/p>

17\/10\/2024 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61787","activity_ticket_id":"57639","ticket_reference":"HDT58724","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"order 30 shock poster and 1 Roll of rubber matting. P2P 641899","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/24","activity_end":"2024-09-24 09:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71166","activity_notes":"order 30 shock poster and 1 Roll of rubber matting.","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2024 09:38 (System)<\/b>Ticket Created<\/p>

17\/09\/2024 14:22 (jane)<\/b>Roy has ordered the posters and rubber matting <\/p>

25\/09\/2024 07:55 (roy)<\/b>Order, pick up and drop off.<\/p>

25\/09\/2024 09:52 (jane)<\/b>(Ticket Closed)<\/p>

26\/09\/2024 16:24 (jane)<\/b>Submitted cost on P2P 641899<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61788","activity_ticket_id":"57640","ticket_reference":"HDT58725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"plumber to come and fit a bidet to the sink in flat 3.1","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/24","activity_end":"2024-10-02 09:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71167","activity_notes":"plumber to come and fit a bidet to the sink in flat 3.1","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2024 09:41 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 09:41 (sandra)<\/b>Asked FM to provide some more information as to what they exactly want <\/p>

10\/09\/2024 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61789","activity_ticket_id":"57641","ticket_reference":"HDT58726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement shower control ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/24","activity_end":"2024-10-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71168","activity_notes":"replacement shower control Booked for Friday call us 30 minutes prior to arrival on 0330 0240 102and one of the coordinators will meet you on site ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2024 10:21 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 10:27 (sandra)<\/b>MK has ordered <\/p>

25\/09\/2024 11:15 (sandra)<\/b>problem with supplier MK to chase <\/p>

08\/10\/2024 10:46 (sandra)<\/b>to be booked for Friday 18th <\/p>

16\/10\/2024 14:02 (sandra)<\/b>requested for after 12 pm <\/p>

16\/10\/2024 15:52 (sandra)<\/b>booked for Friday 18th call us 30 minutes prior to arrival on 0330 0240 102and one of the coordinators will meet you on site <\/p>

21\/10\/2024 05:52 (michaelk)<\/b>Attended site to replace a faulty thermostatic cartridge and to replace a control knobs that was being supplied by cbre. The management company wasn't aware of any cartridge change and only informed us about the shower heads. Liased with jane at the office to resolve the communication problems. We did check the shower temperatures and handles whilst we were there. 2hrs labour 105<\/p>

21\/10\/2024 10:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61790","activity_ticket_id":"57642","ticket_reference":"HDT58727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate leak","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/24","activity_end":"2024-09-18 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71169","activity_notes":"investigate leak","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2024 10:31 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 10:31 (sandra)<\/b>please arrange for an engineer to attend next week. w\/ c 9thProvide a date\/time and I shall request access.<\/p>

18\/09\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61791","activity_ticket_id":"57643","ticket_reference":"HDT58728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower hose needs replacing and issue with blinds ","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"24\/10\/24","activity_end":"2024-10-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71170","activity_notes":"shower hose needs replacing and issue with blinds For Thursday 24th October at 12noon - tenant to give access ","activity_timesheet":null,"ticket_notes_combined":"

06\/09\/2024 10:35 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 10:37 (sandra)<\/b>emailed for access Thursday 12th <\/p>

09\/09\/2024 14:21 (sandra)<\/b>I wont be available this Thursday. Let us reschedule later. I will be in touch with you soon once i see free up some dates.<\/p>

24\/09\/2024 16:40 (sandra)<\/b>chased Lilian for a new appointment <\/p>

01\/10\/2024 11:34 (jane)<\/b>Requested access for Thursday afternoon 3rd October <\/p>

02\/10\/2024 15:27 (jane)<\/b>Confirmed access for Thursday 3rd October between 1 and 2pm - take keys but knock first <\/p>

04\/10\/2024 09:59 (michael)<\/b>Shower hose complete. Need to order new chain kit for blinds.<\/p>

08\/10\/2024 11:12 (jane)<\/b>Roller blind chains etc on order - 3\/5 day lead-time <\/p>

11\/10\/2024 11:33 (jane)<\/b>Requested access for Tuesday morning 15th October <\/p>

11\/10\/2024 15:18 (jane)<\/b>For Tuesday 15th October at 12noon - Tenant will provide access <\/p>

15\/10\/2024 10:06 (jane)<\/b>Requested access for Thursday <\/p>

15\/10\/2024 13:09 (jane)<\/b>For Thursday 24th October at 12noon - tenant to give access <\/p>

02\/12\/2024 18:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61792","activity_ticket_id":"57644","ticket_reference":"HDT58729","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"order 3 tubs of Greasebeta Liquid Fat Digester ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/09\/24","activity_end":"2024-09-10 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71171","activity_notes":"order 3 tubs of Greasebeta Liquid Fat Digester ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2024 11:35 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 11:54 (sandra)<\/b>on order <\/p>

10\/09\/2024 07:25 (alan)<\/b>Drop off parts <\/p>

10\/09\/2024 07:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61793","activity_ticket_id":"57645","ticket_reference":"HDT58730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Guest in ensuite bedroom flat 8 said the door handle came off and it locks them into the bathroom. ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/09\/24","activity_end":"2024-09-06 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71172","activity_notes":"Guest in ensuite bedroom flat 8 said the door handle came off and it locks them into the bathroom. 3050 entersafe box 7532#","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2024 13:02 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 13:04 (sandra)<\/b>codes given<\/p>

06\/09\/2024 14:33 (travis)<\/b>Attended above property and found bedroom door handle to be disattached,refitted handle using correct size grub screws, tested and found door to be binding at top of frame due to the swelling of the frame due to a previous leak (photo),Packed out hinges to realign door to prevent unnecessary force when opening.<\/p>

06\/09\/2024 15:46 (michael)<\/b>(Ticket Closed)<\/p>

06\/09\/2024 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61794","activity_ticket_id":"57646","ticket_reference":"HDT58731","ticket_client":"1759","client_name":"c\/o CBRE Limited Property & Asset Management","ticket_title":"MDR\/JH\/16424 - Replacement glazing panel ","ticket_address_1":"9-11 Shorts Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9AT","cs_address_1":"9-11 Shorts Gardens ","cs_id":"3032","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9AT","ticket_client_site":"3032","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/09\/24","activity_end":"2024-09-30 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71173","activity_notes":"Replacement glazing panel ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 13:13 (jane)<\/b>Have instructed Prentice Glass, awaiting confirmation and date <\/p>

17\/09\/2024 14:19 (jane)<\/b>Chased Prentice Glass again for an installation date <\/p>

24\/09\/2024 11:12 (jane)<\/b>Chased Ross and Natasha from Prentice Glass for an update on the lead-time <\/p>

24\/09\/2024 11:38 (jane)<\/b>Glazing commencing on Monday 30th September - awaiting access details <\/p>

26\/09\/2024 14:29 (jane)<\/b>Permit approved - Glazing being carried out on Monday 30th September <\/p>

30\/09\/2024 16:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61795","activity_ticket_id":"57630","ticket_reference":"HDT58715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inspect the fixed ladder ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/09\/24","activity_end":"2024-09-06 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71174","activity_notes":"Could I also add the inspection of the loft ladder located on the top floor next to the lift control panel.Arrange for the loft ladder to be inspected by a competent person for signs of defects and loose or rusting nuts and bolts. ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 10:16 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 10:26 (travis)<\/b>Attended above property and gained access to steel wall fitted ladder ,Removed hatch and inspected ladder which is fitted securely using x6 bolts into the wall over X3 brackets,all welds are strong and the ladder was finished in a red oxidized paint protecting it from any corrosion.<\/p>

06\/09\/2024 15:37 (travis)<\/b>Collection of keys and attended above property,Top floor lift room ladder inspection,Found the ladder to be of a heavy gauge aluminum consentina construction in good condition,fixed at every step level with 10mm steel bolts also in good condition,Top pivot bar and locking hooks in good condition as is the ceiling hatch (metal).<\/p>

06\/09\/2024 18:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61796","activity_ticket_id":"57647","ticket_reference":"HDT58732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16397 - Electrical Remedial Works ","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/24","activity_end":"2024-09-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71175","activity_notes":"Electrical Remedial Works For Monday 23rd September ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 09:38 (sandra)<\/b>Monday 16th<\/p>

20\/09\/2024 10:17 (jane)<\/b>For Monday 23rd September <\/p>

23\/09\/2024 15:07 (alan)<\/b>Quoted works <\/p>

23\/09\/2024 19:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61797","activity_ticket_id":"57648","ticket_reference":"HDT58733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could you please install a lock to the cupboard under the staircase at 13 Goodwins Court. I would like to have lock with the key Ground floor","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/09\/24","activity_end":"2024-09-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71176","activity_notes":"Could you please install a lock to the cupboard under the staircase at 13 Goodwins Court. I would like to have lock with the key Ground floor","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2024 13:57 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 15:53 (travis)<\/b>Attended and found cupboard door in question already has an FB2 Lock fitted,Removed lock,cleaned and oiled and refitted and tested.<\/p>

09\/09\/2024 15:53 (travis)<\/b>Attended and found cupboard door in question already has an FB2 Lock fitted,Removed lock,cleaned and oiled and refitted and tested.<\/p>

09\/09\/2024 20:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61798","activity_ticket_id":"57649","ticket_reference":"HDT58734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen Tap keeps squirting water from joint in the fitting","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/24","activity_end":"2024-09-09 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71177","activity_notes":"Kitchen Tap keeps squirting water from joint in the fittingwith keys today ","activity_timesheet":"2","ticket_notes_combined":"

06\/09\/2024 14:53 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 14:54 (sandra)<\/b>access applied for <\/p>

09\/09\/2024 10:16 (sandra)<\/b>with keys <\/p>

10\/09\/2024 08:37 (michaelk)<\/b>Attended site to re-fit kitchen tap spout and to leave in working order. 1hr labour 55<\/p>

10\/09\/2024 09:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61799","activity_ticket_id":"57650","ticket_reference":"HDT58735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out: No hot water:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/24","activity_end":"2024-09-08 18:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71178","activity_notes":"No hot water:","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2024 18:54 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 10:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61800","activity_ticket_id":"57651","ticket_reference":"HDT58736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16441 - replacement shower enclosure ","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/24","activity_end":"2024-09-19 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71179","activity_notes":"replacement shower enclosure Attending Thursday 19th September (after gas certs)","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 09:52 (sandra)<\/b>requested Friday 13th awaiting confirmation <\/p>

12\/09\/2024 16:50 (jane)<\/b>Updated Client : Shower enclosure has been delayed, it is now expected in stock next week<\/p>

16\/09\/2024 10:42 (jane)<\/b>Requested access for Wednesday morning 18th September <\/p>

18\/09\/2024 10:08 (jane)<\/b>Attending on Thursday 19th September <\/p>

19\/09\/2024 19:31 (michaelk)<\/b>Completed quoted shower enclosure installation 895 ex vat.Left in full working order.<\/p>

20\/09\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61801","activity_ticket_id":"57652","ticket_reference":"HDT58737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ceiling is peeling and light has stopped working due to heavy rain ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/09\/24","activity_end":"2024-09-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71180","activity_notes":" light has stopped working the living room due to heavy rain TUESDAY WITH KEYS. TENANT MAY BE ASLEEP BUT YOU CAN USE KEYS ANYWAY picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2024 09:58 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 15:17 (alan)<\/b>Replace faulty transformers to the lights under the kitchen cupboards and repair loose connection to wall in main room <\/p>

23\/09\/2024 13:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61802","activity_ticket_id":"57652","ticket_reference":"HDT58737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ceiling is peeling and light has stopped working due to heavy rain ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"18\/09\/24","activity_end":"2024-09-18 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71181","activity_notes":"ceiling is peeling and light has stopped working due to heavy rain ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2024 09:58 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 15:17 (alan)<\/b>Replace faulty transformers to the lights under the kitchen cupboards and repair loose connection to wall in main room <\/p>

23\/09\/2024 13:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61803","activity_ticket_id":"57653","ticket_reference":"HDT58738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/09\/24","activity_end":"2024-09-13 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71182","activity_notes":"list of works:FRIDAY WITH TENANT Bathroom: The floor tile grouting has started to come loose, and the sealant between the floor tiles and the bath has also come loose. A Friday morning would be best for this, please.. Need a new shower hose, it's leaking from one of the joints within the hose. Bedroom: The cord on the blind has finally snapped beyond repair. I've patched this up a number of times over the last few years, but it's no more. Upstairs: The central blind has lost motion in the angle of the slats. You can't fully open them or turn them to face inside. ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2024 10:23 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 14:33 (sandra)<\/b>fridge drawer on order 3 - 5 working days <\/p>

10\/09\/2024 09:22 (sandra)<\/b>Friday with tenant <\/p>

12\/09\/2024 13:10 (jane)<\/b>Tenant home Friday morning for access <\/p>

13\/09\/2024 11:50 (travis)<\/b>List of works.<\/p>

13\/09\/2024 12:50 (nick)<\/b>Bedroom Blind slat size only (bottom of top mechanism) 1140mm wide 1730mm drop(Full opening 1180mm width 1790mm depth)27mm slatLounge Blind slat size only 880mm wide 1320mm drop(Full opening 888mm 1370mm deep)27mm slat<\/p>

13\/09\/2024 14:12 (alan)<\/b>Repair loose connection to light in bathroom <\/p>

13\/09\/2024 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61804","activity_ticket_id":"57654","ticket_reference":"HDT58739","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16440 - Replacement integrated washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/09\/24","activity_end":"2024-09-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71183","activity_notes":"Replacement integrated washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 14:54 (sandra)<\/b>emailed tenant for access <\/p>

10\/09\/2024 14:54 (sandra)<\/b>0031 683172617brianhoenstok@gmail.com 316271 91521mahmoud.holmez@gmail.com<\/p>

10\/09\/2024 16:47 (sandra)<\/b>tenant home for access <\/p>

11\/09\/2024 10:00 (sandra)<\/b>tenant in for access<\/p>

19\/09\/2024 14:24 (travis)<\/b>Replacement washer dryer.<\/p>

19\/09\/2024 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61805","activity_ticket_id":"57655","ticket_reference":"HDT58740","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16442 - replacement integrated slim dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/09\/24","activity_end":"2024-09-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71184","activity_notes":"replacement integrated slim dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 14:54 (sandra)<\/b>emailed tenant for access <\/p>

10\/09\/2024 16:47 (sandra)<\/b>tenant home for access <\/p>

19\/09\/2024 14:25 (travis)<\/b>Replacement dishwasher.<\/p>

19\/09\/2024 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61806","activity_ticket_id":"57657","ticket_reference":"HDT58742","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16408 - Toilet flush repair ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/24","activity_end":"2024-09-13 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71185","activity_notes":"Toilet flush repair booked for Friday ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 16:25 (sandra)<\/b>Booked for Thursday <\/p>

12\/09\/2024 10:22 (jane)<\/b>Returning on Friday morning 13th September <\/p>

16\/09\/2024 18:28 (michaelk)<\/b>Attended site to remove the cistern and to replace the syphon and bottom entry inlet valve. The parts were fitted and tested, leaving in full working order. 245 ex vat.<\/p>

17\/09\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61807","activity_ticket_id":"57658","ticket_reference":"HDT58743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire extinguisher bracket to be repaired at the entrance of 19","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"11\/09\/24","activity_end":"2024-09-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71186","activity_notes":"fire extinguisher bracket to be repaired at the entrance of 19","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2024 13:46 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61808","activity_ticket_id":"57659","ticket_reference":"HDT58744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair the extinguisher bracket o the second floor ","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"11\/09\/24","activity_end":"2024-09-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71187","activity_notes":"repair the extinguisher bracket o the second floor ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2024 13:47 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61809","activity_ticket_id":"57660","ticket_reference":"HDT58745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire proofing ","ticket_address_1":"27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/24","activity_end":"2024-09-14 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71188","activity_notes":"fire proofing Could you assist with fire proofing of the electrical intake cupboard of 27 Lisle Street please, it have previously been filled in with the incorrect materials so it requires removing of the old filler and refilling with fire resisting filler ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2024 13:48 (System)<\/b>Ticket Created<\/p>

14\/09\/2024 11:41 (roy)<\/b>Remove expanding foam and fill holes with fire cement<\/p>

16\/09\/2024 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61810","activity_ticket_id":"57661","ticket_reference":"HDT58746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lockable window restrictors on the stairwell ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/24","activity_end":"2024-09-12 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71189","activity_notes":"lockable sindow restrictors on the stairwell ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2024 13:52 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 08:53 (travis)<\/b>Lockable window restrictors fitted in common area,Please note that the top two windows cannot have restrictors due to both being smoke vent windows which only open if the fire alarm is activated.<\/p>

12\/09\/2024 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61811","activity_ticket_id":"57662","ticket_reference":"HDT58747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock on flat door is faulty","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/24","activity_end":"2024-09-09 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71190","activity_notes":"lock on flat door is faultymain door is 3050 enterlock box is 7532# for the key safe ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2024 14:53 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 15:26 (roy)<\/b>Refixed lock<\/p>

09\/09\/2024 20:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61812","activity_ticket_id":"57663","ticket_reference":"HDT58748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No lights to the kitchen:","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/24","activity_end":"2024-09-10 07:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71191","activity_notes":"No lights to the kitchen:","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 07:29 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 09:57 (roy)<\/b>No lights in kitchen working but through lounge is ok.Power ok but need dimmer module.Checked power to rest of flat and all okAdequate lighting but ntr<\/p>

10\/09\/2024 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61813","activity_ticket_id":"57664","ticket_reference":"HDT58749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for lockable window restrictors to be fitted to the toilet windows ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/24","activity_end":"2024-09-12 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71192","activity_notes":"Please arrange for lockable window restrictors to be fitted to the toilet windows ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 10:06 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 09:25 (travis)<\/b>Window restrictors fitted to toilet windows.<\/p>

12\/09\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61814","activity_ticket_id":"57665","ticket_reference":"HDT58750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is giving a nasty smell ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/24","activity_end":"2024-09-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71193","activity_notes":"washing machine is giving a nasty smell please check pipes and seals and filters keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 10:10 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 10:11 (sandra)<\/b>keys today <\/p>

10\/09\/2024 15:04 (sandra)<\/b>emailed RA for appointment <\/p>

10\/09\/2024 16:45 (sandra)<\/b>confirmed for Wednesday 18th <\/p>

10\/09\/2024 22:13 (michaelk)<\/b>Relayed information to office.<\/p>

16\/09\/2024 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61815","activity_ticket_id":"57666","ticket_reference":"HDT58751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT58748 Follow-Up - To return to replace dimmer module ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/24","activity_end":"2024-09-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71194","activity_notes":"HDT58748 Follow-Up - To return to replace dimmer module For 10:30am on Thursday 12th Sept","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 10:57 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 10:58 (jane)<\/b>Dimmer module on order - To return on Wednesday to fit <\/p>

11\/09\/2024 14:47 (jane)<\/b>For 10:30am on Thursday 12th Sept<\/p>

12\/09\/2024 12:49 (roy)<\/b>Replaced dimmer module and 1 x transformer<\/p>

12\/09\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61816","activity_ticket_id":"57667","ticket_reference":"HDT58752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window restrictor repair ","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/24","activity_end":"2024-09-12 16:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71195","activity_notes":"window restrictor repair the window leading from ground floor to first floor please","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 11:32 (System)<\/b>Ticket Created<\/p>

11\/09\/2024 15:12 (travis)<\/b>Refitted window restrictors.<\/p>

11\/09\/2024 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61817","activity_ticket_id":"57668","ticket_reference":"HDT58753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mastic sealant replacement and tap repairs ","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/09\/24","activity_end":"2024-09-10 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71196","activity_notes":"Mastic sealant replacement and tap repairs ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 11:40 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61818","activity_ticket_id":"57668","ticket_reference":"HDT58753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mastic sealant replacement and tap repairs ","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/24","activity_end":"2024-09-10 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71197","activity_notes":" tap repairs ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 11:40 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61819","activity_ticket_id":"57669","ticket_reference":"HDT58754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"11\/09\/24","activity_end":"2024-09-11 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71198","activity_notes":"list of works:secure hinge to washer dryer doorRemove hooks(kitchen wall)Kitchen sink reseal the bottom between sink and worktop","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 11:48 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 13:13 (dean)<\/b>Done <\/p>

16\/09\/2024 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61820","activity_ticket_id":"57670","ticket_reference":"HDT58755","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"to ensure there are no impacts for plumbing\/drainage maintenance? ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/24","activity_end":"2024-09-11 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71199","activity_notes":"there is a plan to modify the GF kitchen layout. Moving forwards, no access through the riser door within the kitchen to the services seen in the photo door closed. Access will only be from the other door connected to the riser from outside the kitchen lobby door. Can somebody look to ensure there are no impacts for plumbing\/drainage maintenance?","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 12:01 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 07:05 (michaelk)<\/b>Attended site to inspect pipework risers on the ground floor and kitchen riser. There is mains and drainage pipework located at the kitchen side that I would recommend keeping access to for any future repairs. The riser from the office side will not provide a route through. Could John's design allow a lower access door to be installed below a worktop for example?1hr labour 55<\/p>

12\/09\/2024 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61821","activity_ticket_id":"57671","ticket_reference":"HDT58756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"power issue ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/09\/24","activity_end":"2024-09-10 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71200","activity_notes":"power issue Yesterday, office tenants reported problem with their wifi router. There was a power in the building but their wifi router is not working. I think the router is powered by landlord supply.We had the same problem in the past, and I was discussing this with Alan previously.Can we please ask him to investigate where the power comes from there is distribution board in the restaurant side staircase which I think is connected to this router. ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 14:10 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 15:14 (alan)<\/b>The power for the WiFi comes from the common parts of 44b. I have tested while on site and the power was working fine Have labelled this circuit not to be switched off <\/p>

10\/09\/2024 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61822","activity_ticket_id":"57672","ticket_reference":"HDT58757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16445 - Fire proofing works ","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/24","activity_end":"2024-09-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71201","activity_notes":"Fire proofing works ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 15:28 (travis)<\/b>Fire\/smoke proofing works.<\/p>

18\/09\/2024 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61823","activity_ticket_id":"57673","ticket_reference":"HDT58758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works:","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"11\/09\/24","activity_end":"2024-09-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71202","activity_notes":"List of works: Kitchen door handle loose to top floor Door closer issue to the kitchen doorInspect door to see if it needs intumescent seals To supply and fit new kitchen fire blanket To supply and fit restrictor to kitchen windowTo remove tall ladder from site ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 14:32 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61824","activity_ticket_id":"57665","ticket_reference":"HDT58750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is giving a nasty smell ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/09\/24","activity_end":"2024-09-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71203","activity_notes":"washing machine is giving a nasty smell please check pipes and seals and filters ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 10:10 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 10:11 (sandra)<\/b>keys today <\/p>

10\/09\/2024 15:04 (sandra)<\/b>emailed RA for appointment <\/p>

10\/09\/2024 16:45 (sandra)<\/b>confirmed for Wednesday 18th <\/p>

10\/09\/2024 22:13 (michaelk)<\/b>Relayed information to office.<\/p>

16\/09\/2024 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61825","activity_ticket_id":"57674","ticket_reference":"HDT58759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric radiator in room 2 doesnt work ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/24","activity_end":"2024-09-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71204","activity_notes":"electric radiator in room 2 doesnt work with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2024 15:44 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 15:44 (sandra)<\/b>with keys <\/p>

11\/09\/2024 14:59 (alan)<\/b>Reset heater in bedroom and left working <\/p>

11\/09\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61826","activity_ticket_id":"57665","ticket_reference":"HDT58750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is giving a nasty smell ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71205","activity_notes":"collect keys for repairaidWednesday 18th","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 10:10 (System)<\/b>Ticket Created<\/p>

10\/09\/2024 10:11 (sandra)<\/b>keys today <\/p>

10\/09\/2024 15:04 (sandra)<\/b>emailed RA for appointment <\/p>

10\/09\/2024 16:45 (sandra)<\/b>confirmed for Wednesday 18th <\/p>

10\/09\/2024 22:13 (michaelk)<\/b>Relayed information to office.<\/p>

16\/09\/2024 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61827","activity_ticket_id":"57625","ticket_reference":"HDT58710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16436 - replacement integrated dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/24","activity_end":"2024-09-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71206","activity_notes":"replacement integrated dishwasher help Travis Thursday 12th ","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2024 14:17 (travis)<\/b>Dishwasher replacement.<\/p>

12\/09\/2024 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61828","activity_ticket_id":"57616","ticket_reference":"HDT58701","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16434 - replacement washer\/dryer integrated ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/24","activity_end":"2024-09-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71207","activity_notes":"replacement washer\/dryer integrated help Travis with washer\/dryer 17th Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2024 10:26 (sandra)<\/b>requested Friday 13th <\/p>

06\/09\/2024 11:01 (sandra)<\/b>waiting on tenant to confirm that this day is acceptable before ordering <\/p>

09\/09\/2024 14:16 (sandra)<\/b>tenant home for access <\/p>

09\/09\/2024 15:09 (sandra)<\/b>confirmed Tuesday 17th 10 - 2pm delivery <\/p>

17\/09\/2024 15:13 (travis)<\/b>Washer dryer replacement.<\/p>

17\/09\/2024 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61829","activity_ticket_id":"57655","ticket_reference":"HDT58740","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16442 - replacement integrated slim dishwasher ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/09\/24","activity_end":"2024-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71208","activity_notes":"replacement integrated slim dishwasher To supply and install new Indesit DI9E2B10UK Fully Integrated Slimline Dishwasher - F Rated, connect , test and commission on completion.","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 14:54 (sandra)<\/b>emailed tenant for access <\/p>

10\/09\/2024 16:47 (sandra)<\/b>tenant home for access <\/p>

19\/09\/2024 14:25 (travis)<\/b>Replacement dishwasher.<\/p>

19\/09\/2024 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61830","activity_ticket_id":"57561","ticket_reference":"HDT58646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16425 - washer\/dryer replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/24","activity_end":"2024-09-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71209","activity_notes":"Re-booked for Monday 16th September between 10 and 2pm wire in a washing machine today when Travis calls ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2024 11:52 (sandra)<\/b>booked for 11th Wednesday and awaiting access details <\/p>

04\/09\/2024 11:07 (sandra)<\/b>confirmed collect keys and knock <\/p>

11\/09\/2024 13:40 (travis)<\/b>Key collection, attended property, disconnected washing machine,moved furniture to allow machine to be taken out, carried down three flights of stairs and awaited new machine.Wrong delivery address given,Job postponed, awaiting further instructions.<\/p>

11\/09\/2024 14:06 (jane)<\/b>Re-booked for Monday 16th September between 10 and 2pm <\/p>

16\/09\/2024 20:33 (alan)<\/b>Install washer dryer and replace socket <\/p>

17\/09\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61831","activity_ticket_id":"57654","ticket_reference":"HDT58739","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16440 - Replacement integrated washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/09\/24","activity_end":"2024-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71210","activity_notes":"Replacement integrated washer\/dryer OPTION TWO:To supply and install new Indesit BIWDIL8614UK Integrated 8Kg \/ 6Kg Washer Dryer with 1400 rpm - White - D Rated, connect , test and commission on completion.","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2024 14:54 (sandra)<\/b>emailed tenant for access <\/p>

10\/09\/2024 14:54 (sandra)<\/b>0031 683172617brianhoenstok@gmail.com 316271 91521mahmoud.holmez@gmail.com<\/p>

10\/09\/2024 16:47 (sandra)<\/b>tenant home for access <\/p>

11\/09\/2024 10:00 (sandra)<\/b>tenant in for access<\/p>

19\/09\/2024 14:24 (travis)<\/b>Replacement washer dryer.<\/p>

19\/09\/2024 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61832","activity_ticket_id":"57675","ticket_reference":"HDT58760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16448 - Electrical remedial works ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/24","activity_end":"2024-12-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71211","activity_notes":"Electrical remedial works tenant to give access Monday 16th at 10am ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 14:14 (sandra)<\/b>Lilian wants this scheduled to the end of October <\/p>

14\/10\/2024 12:10 (sandra)<\/b>24th<\/p>

17\/10\/2024 11:05 (sandra)<\/b>Lilian has requested November for this NICEic<\/p>

01\/11\/2024 15:14 (sandra)<\/b>requested access for Tuesday 12th <\/p>

08\/11\/2024 15:06 (sandra)<\/b>requested 18th as tenant cant make 12th<\/p>

08\/11\/2024 15:59 (sandra)<\/b>18th confirmed and access with tenant <\/p>

18\/11\/2024 09:19 (alan)<\/b>Tenant would not allow access due to work commitments <\/p>

18\/11\/2024 13:38 (sandra)<\/b>tenant cancelled due to time.rescheduled for 2nd December. waiting for confirmation <\/p>

27\/11\/2024 16:35 (sandra)<\/b>tenant has rescheduled for the 16th<\/p>

04\/12\/2024 09:51 (sandra)<\/b>tenant to give access on Monday 9th at 9am <\/p>

04\/12\/2024 10:15 (sandra)<\/b>confirmed Monday 16th<\/p>

13\/12\/2024 15:27 (jane)<\/b>Tenant to give access Monday 16th at 10am <\/p>

16\/12\/2024 14:37 (alan)<\/b>Quoted works <\/p>

16\/12\/2024 15:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61833","activity_ticket_id":"57676","ticket_reference":"HDT58761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/16449 - Electrical remedial works ","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/24","activity_end":"2024-11-11 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71212","activity_notes":"Electrical remedial works Access with keys for Monday 11th ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 17:01 (sandra)<\/b>access requested <\/p>

27\/09\/2024 14:13 (sandra)<\/b>Liliant wants this rescheduled to the end of October <\/p>

11\/10\/2024 12:50 (sandra)<\/b>23rd <\/p>

17\/10\/2024 11:07 (sandra)<\/b>Lilian has requested this now be done in November <\/p>

23\/10\/2024 11:19 (sandra)<\/b>requested 11th<\/p>

01\/11\/2024 15:14 (sandra)<\/b>requested access for Monday 11th<\/p>

08\/11\/2024 12:35 (sandra)<\/b>chased access for Monday awaiting confirmation from tenant <\/p>

08\/11\/2024 14:56 (sandra)<\/b>Lilian had no response - please knock on door for access <\/p>

08\/11\/2024 15:32 (sandra)<\/b>please proceed on Monday 11th with keys <\/p>

12\/11\/2024 09:31 (alan)<\/b>Quoted works <\/p>

12\/11\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61834","activity_ticket_id":"57677","ticket_reference":"HDT58762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16447 - electrical remedial works ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/24","activity_end":"2024-11-14 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71213","activity_notes":"electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 17:00 (sandra)<\/b>access requested <\/p>

27\/09\/2024 14:12 (sandra)<\/b>Lilian wants this one to be rescheduled to end of October <\/p>

14\/10\/2024 12:10 (sandra)<\/b>22nd<\/p>

17\/10\/2024 11:06 (sandra)<\/b>Lilian has now requested November for this NICeic<\/p>

01\/11\/2024 15:14 (sandra)<\/b>requested access for Thursday 14th <\/p>

08\/11\/2024 12:31 (sandra)<\/b>tenant can provide access at 9.30 a m <\/p>

15\/11\/2024 07:04 (alan)<\/b>Quoted works <\/p>

15\/11\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61835","activity_ticket_id":"57678","ticket_reference":"HDT58763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AM\/SW\/16450 - Electrical remedial works ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/24","activity_end":"2024-11-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71214","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 12:19 (sandra)<\/b>requested 4th <\/p>

30\/10\/2024 12:29 (sandra)<\/b>requested for 8th<\/p>

01\/11\/2024 12:17 (sandra)<\/b>confirmed for 8th - tenant will provide access <\/p>

10\/11\/2024 19:41 (alan)<\/b>Quoted works <\/p>

12\/11\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61836","activity_ticket_id":"57433","ticket_reference":"HDT58518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flats 4 - 8","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Mercer Street ","cs_id":"3028","cs_address_2":"Maidstone House ","cs_town":"London ","cs_postcode":"WC2H 9QN","ticket_client_site":"3028","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/24","activity_end":"2024-10-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71215","activity_notes":"Flat 6 ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 15:58 (System)<\/b>Ticket Created<\/p>

11\/09\/2024 10:33 (roy)<\/b>Pat test but flat 2 would not allow accessFlat 7 no keys no access<\/p>

11\/09\/2024 11:31 (sandra)<\/b>requested access for flat 2 for Wednesday 25th <\/p>

25\/09\/2024 17:39 (roy)<\/b>Tenant refused me entry<\/p>

02\/10\/2024 13:35 (roy)<\/b>Pat test<\/p>

03\/10\/2024 16:48 (roy)<\/b>Pat test<\/p>

03\/10\/2024 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61837","activity_ticket_id":"57679","ticket_reference":"HDT58764","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16446 - Signage repositioning ","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/09\/24","activity_end":"2024-09-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71216","activity_notes":"Signage repositioning ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2024 15:18 (jane)<\/b>Advised client we will call in, in the morning to discuss with a view of completing tomorrow <\/p>

19\/09\/2024 16:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61838","activity_ticket_id":"57680","ticket_reference":"HDT58765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"a\/c issues ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/09\/24","activity_end":"2024-09-11 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71217","activity_notes":"a\/c issues ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2024 12:19 (System)<\/b>Ticket Created<\/p>

11\/09\/2024 12:19 (sandra)<\/b>waiting on access details <\/p>

11\/09\/2024 12:55 (alan)<\/b>Call out to look at AC in flat switched controllers on and found AC to be working in all rooms <\/p>

11\/09\/2024 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61840","activity_ticket_id":"57681","ticket_reference":"HDT58766","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Lighting repairs first floor front","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/24","activity_end":"2024-09-12 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71219","activity_notes":"Lighting repairs first floor front","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2024 13:30 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 12:23 (alan)<\/b> Carry out repairs to 1st floor emergency lights by lifts <\/p>

12\/09\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61841","activity_ticket_id":"57682","ticket_reference":"HDT58767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cupboard in basement - smell of gas - report to Hairdressers ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/24","activity_end":"2024-09-11 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71220","activity_notes":"Cupboard in basement - smell of gas - report to Hairdressers ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2024 14:38 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 05:44 (michaelk)<\/b>Attended site investigate reported gas smell. Isolated gas due to the meter condition, issued warning notice and informed lilian to report to the gas supplier. 2hrs labour 105<\/p>

12\/09\/2024 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61842","activity_ticket_id":"57683","ticket_reference":"HDT58768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant has reported a shower issue ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 14:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71221","activity_notes":"Tenant has reported a shower issue - M Keenan calling tenant ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2024 14:39 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 09:43 (jane)<\/b>Attending today<\/p>

18\/09\/2024 10:09 (jane)<\/b>Re-attending today <\/p>

19\/09\/2024 06:06 (michaelk)<\/b>Attended site to investigate shower issue. Found that the on\/off cartridge is letting by and because of the age of the shower, I recommend replacing. I have ordered a replacement and will return Friday to fit. 1hr labour 55<\/p>

19\/09\/2024 09:46 (jane)<\/b>Attended site to investigate shower issue. Found that the on\/off cartridge is letting by and because of the age of the shower, we recommend replacing, have ordered a replacement and will return Friday to fit. - Email Sent<\/b><\/p>

19\/09\/2024 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61843","activity_ticket_id":"57684","ticket_reference":"HDT58769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical Issues ","ticket_address_1":"Flat 1","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/24","activity_end":"2024-09-23 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71222","activity_notes":"Requested access for Monday 23rd September to fit the new fan tenant home between 12 and 3pm to provide access ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2024 15:34 (System)<\/b>Ticket Created<\/p>

11\/09\/2024 15:35 (jane)<\/b>Requested access for Friday morning at 9am <\/p>

11\/09\/2024 16:15 (jane)<\/b>Tenant will be home to provide access on Friday 13th September at 9am <\/p>

13\/09\/2024 14:13 (alan)<\/b>Repair lights under kitchen cupboards and order replacement extractor fan for bathroom <\/p>

20\/09\/2024 10:22 (jane)<\/b>Requested access for Monday 23rd September to fit the new fan <\/p>

23\/09\/2024 09:12 (sandra)<\/b>12-3pm with tenant <\/p>

23\/09\/2024 15:08 (alan)<\/b>Return to site and replace bathroom extractor fan <\/p>

23\/09\/2024 19:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61844","activity_ticket_id":"57685","ticket_reference":"HDT58770","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2No Packages to be collected from Estate Office 120-122 Long Acre and deliver to Barbican address - FOR THURSDAY 12TH SEPTEMBER ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/24","activity_end":"2024-09-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71223","activity_notes":"For Thursday 12th September Collect 2 Wrapped packages in the 2nd floor office of 120-122 Long Acre and deliver to 5, Aldermanbury Square, Barbican, London EC2V 7HR fao Lynsey McCall of Davis Polk.","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2024 15:40 (System)<\/b>Ticket Created<\/p>

11\/09\/2024 15:41 (jane)<\/b>Attending on Thursday 12th September<\/p>

12\/09\/2024 14:43 (roy)<\/b>Collect and drop off ito City.8th floor<\/p>

12\/09\/2024 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61845","activity_ticket_id":"57686","ticket_reference":"HDT58771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate magnet locks - For this morning ","ticket_address_1":"Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/24","activity_end":"2024-09-12 11:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71224","activity_notes":"Reinstate magnet locks - For this morning ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2024 09:17 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 15:32 (alan)<\/b>Re fix Mag lock to gate <\/p>

12\/09\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61846","activity_ticket_id":"57687","ticket_reference":"HDT58772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Aerial specialist needed and to clean the fluff in the washer dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"23\/09\/24","activity_end":"2024-09-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71225","activity_notes":"Aerial specialist neededTenant at Flat 2 seems to have lost connection.SKY engineers attended and could not find any fault internally therefore have suggested for us to check the external satellite. ","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2024 13:19 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 13:42 (jane)<\/b>Have emailed Ward Aerials for an appointment and will take a look washer\/dryer at the same time <\/p>

12\/09\/2024 15:40 (jane)<\/b>Ward Aerial attending Monday 23.09.24 between 8-10am - Tenant home for access<\/p>

23\/09\/2024 09:19 (alan)<\/b>No access <\/p>

23\/09\/2024 10:39 (sandra)<\/b>referred back to client for access <\/p>

24\/09\/2024 11:20 (jane)<\/b>Chased Ward Aerials for an update following their attendance yesterday <\/p>

24\/09\/2024 15:11 (jane)<\/b>Updated from our Aerial Contractors - After some fault finding, found a power supply unit had been unplugged, plugged it back in then tested and left working - Email Sent<\/b><\/p>

24\/09\/2024 16:27 (sandra)<\/b>appliance engineer booked for Wednesday 2nd <\/p>

03\/10\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61847","activity_ticket_id":"57687","ticket_reference":"HDT58772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Aerial specialist needed and to clean the fluff in the washer dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/10\/24","activity_end":"2024-10-02 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71226","activity_notes":"Monday 23.09.24 between 8-10amTenant home for access arrange for an engineer to clean the fluff in the washer dryer","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2024 13:19 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 13:42 (jane)<\/b>Have emailed Ward Aerials for an appointment and will take a look washer\/dryer at the same time <\/p>

12\/09\/2024 15:40 (jane)<\/b>Ward Aerial attending Monday 23.09.24 between 8-10am - Tenant home for access<\/p>

23\/09\/2024 09:19 (alan)<\/b>No access <\/p>

23\/09\/2024 10:39 (sandra)<\/b>referred back to client for access <\/p>

24\/09\/2024 11:20 (jane)<\/b>Chased Ward Aerials for an update following their attendance yesterday <\/p>

24\/09\/2024 15:11 (jane)<\/b>Updated from our Aerial Contractors - After some fault finding, found a power supply unit had been unplugged, plugged it back in then tested and left working - Email Sent<\/b><\/p>

24\/09\/2024 16:27 (sandra)<\/b>appliance engineer booked for Wednesday 2nd <\/p>

03\/10\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61848","activity_ticket_id":"57688","ticket_reference":"HDT58773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To be in attendance at 4pm today with gas company who are changing the meter ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/24","activity_end":"2024-09-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71227","activity_notes":"To be in attendance at 4pm today with gas company who are changing the meter ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2024 14:04 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 20:12 (michaelk)<\/b>Collected keys to 9a little newport and attended the hairdressers to meet the gas supplier. Waited on-site until the decision was made to re-attend on Friday following the new meter installation. 2hrs labour 105<\/p>

13\/09\/2024 11:58 (jane)<\/b>Works on going with the gas supplier<\/p>

16\/09\/2024 09:19 (jane)<\/b>Returning this morning as advised by client <\/p>

16\/09\/2024 18:04 (michaelk)<\/b>Attended site to test gas pipework following new meter installation. Reinstated boiler on completion. 2hrs labour 105<\/p>

17\/09\/2024 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61849","activity_ticket_id":"57689","ticket_reference":"HDT58774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top floor bedroom, door handle loose and also main front door to property stiff to open - Keys for access ","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/24","activity_end":"2024-09-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71228","activity_notes":"Top floor bedroom, door handle loose and also main front door to property stiff to open - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2024 14:06 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 09:21 (roy)<\/b>Retightened lock\/handle to bedroom door.All secureAlso refixed lock to flat doorAll ok<\/p>

13\/09\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61850","activity_ticket_id":"57690","ticket_reference":"HDT58775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy check list - collect keys from @security@carnabysecurity.com","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/09\/24","activity_end":"2024-09-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71229","activity_notes":"Inter-tenancy check list - collect keys from @security@carnabysecurity.com","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2024 15:27 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 10:54 (travis)<\/b>Itc list taken.<\/p>

13\/09\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61851","activity_ticket_id":"57653","ticket_reference":"HDT58738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"13\/09\/24","activity_end":"2024-09-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71230","activity_notes":"list of works: Bathroom: The floor tile grouting has started to come loose, and the sealant between the floor tiles and the bath has also come loose. A Friday morning would be best for this, please.. Need a new shower hose, it's leaking from one of the joints within the hose. Bedroom: The cord on the blind has finally snapped beyond repair. I've patched this up a number of times over the last few years, but it's no more. Upstairs: The central blind has lost motion in the angle of the slats. You can't fully open them or turn them to face inside. Kitchen: One of the freezer draws has fractured. I've changed a couple of fridge\/freezer fittings myself, uncertain if it was aged brittle plastic or my handling. The way this one shattered, it is definitely aged brittle plastic. The part is as per: https:\/\/www.spares4neffuk.co.uk\/fridge-freezer\/k4204x6gb03\/freezer-drawer\/product.pl?pid=1370293&path=600205&model_ref=13278411. Im happy this being dropped shipped to me.The Tenant did complain also about the light in the bathroom ( can we just please check before doing anything if that is something that tenant could change by himself?)and let me know?","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2024 10:23 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 14:33 (sandra)<\/b>fridge drawer on order 3 - 5 working days <\/p>

10\/09\/2024 09:22 (sandra)<\/b>Friday with tenant <\/p>

12\/09\/2024 13:10 (jane)<\/b>Tenant home Friday morning for access <\/p>

13\/09\/2024 11:50 (travis)<\/b>List of works.<\/p>

13\/09\/2024 12:50 (nick)<\/b>Bedroom Blind slat size only (bottom of top mechanism) 1140mm wide 1730mm drop(Full opening 1180mm width 1790mm depth)27mm slatLounge Blind slat size only 880mm wide 1320mm drop(Full opening 888mm 1370mm deep)27mm slat<\/p>

13\/09\/2024 14:12 (alan)<\/b>Repair loose connection to light in bathroom <\/p>

13\/09\/2024 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61852","activity_ticket_id":"57691","ticket_reference":"HDT58776","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To attend to blocked sink and pipework ","ticket_address_1":"Flat 9 Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H ","cs_address_1":"Flat 9 Wellington Court ","cs_id":"3038","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H ","ticket_client_site":"3038","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/09\/24","activity_end":"2024-09-13 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71231","activity_notes":"To attend to blocked sink and pipework ","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2024 16:20 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 16:52 (jane)<\/b>Requested access for 10am and 2pm tomorrow <\/p>

13\/09\/2024 16:24 (jane)<\/b>Drainage engineer attending within 4 hours, tenant home for access <\/p>

14\/09\/2024 11:38 (roy)<\/b>Londond drainage completed and tested<\/p>

16\/09\/2024 08:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61853","activity_ticket_id":"57691","ticket_reference":"HDT58776","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To attend to blocked sink and pipework ","ticket_address_1":"Flat 9 Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H ","cs_address_1":"Flat 9 Wellington Court ","cs_id":"3038","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H ","ticket_client_site":"3038","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/09\/24","activity_end":"2024-09-13 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71232","activity_notes":"To attend to blocked sink and pipework ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2024 16:20 (System)<\/b>Ticket Created<\/p>

12\/09\/2024 16:52 (jane)<\/b>Requested access for 10am and 2pm tomorrow <\/p>

13\/09\/2024 16:24 (jane)<\/b>Drainage engineer attending within 4 hours, tenant home for access <\/p>

14\/09\/2024 11:38 (roy)<\/b>Londond drainage completed and tested<\/p>

16\/09\/2024 08:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61854","activity_ticket_id":"57692","ticket_reference":"HDT58777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door entrance not opening at all - stuck and cant get into the building ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LE","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/24","activity_end":"2024-09-13 09:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71233","activity_notes":"Door entrance not opening at all - stuck and cant get into the building ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 09:01 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 14:11 (alan)<\/b>Lock on bottom of glass door not unlocking Managed to get lock to unlock, suggest that Courts take a look at lock as its on a glass door and part of the master key locks system <\/p>

13\/09\/2024 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61855","activity_ticket_id":"57693","ticket_reference":"HDT58778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"28a Lisle Street - Repair the lock at the ground floor riser? At the moment, it doesn't lock. ","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/24","activity_end":"2024-09-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71234","activity_notes":"28a Lisle Street - Repair the lock at the ground floor riser? At the moment, it doesn't lock. ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 11:05 (System)<\/b>Ticket Created<\/p>

14\/09\/2024 11:38 (roy)<\/b>Closed and lockedAll ok<\/p>

16\/09\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61856","activity_ticket_id":"57653","ticket_reference":"HDT58738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/09\/24","activity_end":"2024-09-13 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71235","activity_notes":"Bathroom light issue ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2024 10:23 (System)<\/b>Ticket Created<\/p>

09\/09\/2024 14:33 (sandra)<\/b>fridge drawer on order 3 - 5 working days <\/p>

10\/09\/2024 09:22 (sandra)<\/b>Friday with tenant <\/p>

12\/09\/2024 13:10 (jane)<\/b>Tenant home Friday morning for access <\/p>

13\/09\/2024 11:50 (travis)<\/b>List of works.<\/p>

13\/09\/2024 12:50 (nick)<\/b>Bedroom Blind slat size only (bottom of top mechanism) 1140mm wide 1730mm drop(Full opening 1180mm width 1790mm depth)27mm slatLounge Blind slat size only 880mm wide 1320mm drop(Full opening 888mm 1370mm deep)27mm slat<\/p>

13\/09\/2024 14:12 (alan)<\/b>Repair loose connection to light in bathroom <\/p>

13\/09\/2024 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61857","activity_ticket_id":"57694","ticket_reference":"HDT58779","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"No hot water - first-floor mezzanine flat at 24 Cadogan Place - For this afternoon ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2976","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2976","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/24","activity_end":"2024-09-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71236","activity_notes":"No hot water - first-floor mezzanine flat at 24 Cadogan Place - For this afternoon Please note all outlets are affected and access is available this afternoon, please attend. An FB2 key will be needed for the under-pavement vault. ","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2024 11:26 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 11:57 (jane)<\/b>Attending this afternoon <\/p>

16\/09\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61858","activity_ticket_id":"57695","ticket_reference":"HDT58780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fix loose toilet roll holders and check the locks - Security will provide access","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/09\/24","activity_end":"2024-09-14 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71237","activity_notes":"To fix loose toilet roll holders and check the locks Could you please fix loose toilet holders in the bathroom on the second toilet and while there please check the 1st floor toilet too.Also, please check the lock to the sliding door in both toilets","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 11:50 (System)<\/b>Ticket Created<\/p>

14\/09\/2024 19:48 (roy)<\/b>Refixed toilet roll holders Checke sliding doorsAll ok<\/p>

16\/09\/2024 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61859","activity_ticket_id":"57696","ticket_reference":"HDT58781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3 - Pipe on boiler leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/09\/24","activity_end":"2024-09-13 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71238","activity_notes":"Flat 3 - Pipe in the kitchen is leaking. Access by using the code;3674 main doors102030* flat door","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 13:07 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 13:48 (jane)<\/b>Attending this afternoon <\/p>

16\/09\/2024 18:26 (michaelk)<\/b>Attended site to investigate reported leak. Found the filling loop left on, which was causing the prv to discharge with a loose connection. The pressure was dropped and the connection tightened. Note; the boiler was manufactured 12 years ago, so I will provide a quote to upgrade.<\/p>

17\/09\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61860","activity_ticket_id":"57697","ticket_reference":"HDT58782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install a security visor guard to inside of door mailbox, main front door is slamming shut ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/24","activity_end":"2024-10-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71239","activity_notes":"To install a security visor guard to inside of door mailboxMain door is not slamming shut = Door closer adjustment or replace.","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 13:15 (System)<\/b>Ticket Created<\/p>

14\/09\/2024 19:50 (roy)<\/b>Needs a double perko and security visor.Leylands no joy and Romanys closed.Visited Tool Station and again no joy.Will try Romanys on Monday if not will be ordered<\/p>

16\/09\/2024 14:06 (jane)<\/b>Letterbox guard on order - Email Sent<\/b><\/p>

25\/09\/2024 10:48 (jane)<\/b>Door closer on order, engineer has letterbox guard <\/p>

09\/10\/2024 12:33 (travis)<\/b>Attended and replaced broken door closer and fitted a letterbox guard.<\/p>

09\/10\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61861","activity_ticket_id":"57698","ticket_reference":"HDT58783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower door wheels issue - management keys for access - For Monday 16th September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/24","activity_end":"2024-09-18 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71240","activity_notes":"Shower door wheels issue - management keys for access -For today ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 14:24 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 14:27 (jane)<\/b> For Monday 16th September<\/p>

18\/09\/2024 10:07 (jane)<\/b>Attending today via management keys <\/p>

19\/09\/2024 06:03 (michaelk)<\/b>Attended site to investigate shower door brackets. Removed existing lower brackets and collected universal brackets from suppliers. Fitted lower brackets, re-aligned doors, greased and left in full working order. 3hrs labour plus parts, total 213.80 ex vat<\/p>

19\/09\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61862","activity_ticket_id":"57699","ticket_reference":"HDT58784","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic) - For Monday 16th September - Tenant home for access ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/24","activity_end":"2024-09-16 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71241","activity_notes":"EICR (NICEic) - For Monday 16th September - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 14:29 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 20:34 (alan)<\/b>Electrical inspection <\/p>

17\/09\/2024 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61863","activity_ticket_id":"57700","ticket_reference":"HDT58785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working - Tenant home this afternoon for access ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/24","activity_end":"2024-10-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71242","activity_notes":"Boiler not working - 31st with tenant at 12 midday ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 14:36 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 18:13 (michaelk)<\/b>Attended site to investigate reported heating fault. Tested controls and did find that the power head for the heating requires changing. I have bypassed this function to allow heating, whilst the part is ordered.<\/p>

17\/09\/2024 10:43 (jane)<\/b>Attended site to investigate reported heating fault. Tested controls and did find that the power head for the heating requires changing. We have bypassed this function to allow heating, whilst the part is ordered. - Email Sent<\/b><\/p>

25\/09\/2024 11:26 (jane)<\/b>Requested access to fit the boiler part on Friday 27th September <\/p>

27\/09\/2024 10:21 (sandra)<\/b>no access today. Tenant will let us know when he can provide access <\/p>

08\/10\/2024 09:59 (sandra)<\/b>requested access again for Thursday 10th<\/p>

09\/10\/2024 15:40 (sandra)<\/b>no access for Thursday 10th - tenant out of town <\/p>

14\/10\/2024 12:03 (sandra)<\/b>tenant to advise when he returns <\/p>

23\/10\/2024 12:31 (sandra)<\/b>Emailed for update on when the tenant is returning <\/p>

23\/10\/2024 12:37 (sandra)<\/b>booked for 31st with tenant at 12pm <\/p>

31\/10\/2024 19:01 (michaelk)<\/b>Attended site to install new honeywell 2 port zone valve. Commissioned and tested on completion, leaving in full working order. 2hrs labour plus parts, total 223.97 ex vat.<\/p>

01\/11\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61864","activity_ticket_id":"57701","ticket_reference":"HDT58786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16457 - Replacement emergency light fittings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/24","activity_end":"2024-10-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71243","activity_notes":"Replacement emergency light fittings ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 14:19 (jane)<\/b>Attending on 2nd October <\/p>

02\/10\/2024 15:17 (alan)<\/b>Quoted works <\/p>

02\/10\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61865","activity_ticket_id":"57702","ticket_reference":"HDT58787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic) - For Monday 16 September at 1pm - Tenant home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/24","activity_end":"2024-09-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71244","activity_notes":"EICR (NICEic) - For Monday 16 September at 1pm - Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 15:18 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 20:33 (alan)<\/b>Electrical inspection <\/p>

17\/09\/2024 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61866","activity_ticket_id":"57703","ticket_reference":"HDT58788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window issues and heating control - For Monday 16th September at 1pm - Tenant home for access ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/09\/24","activity_end":"2024-09-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71245","activity_notes":"Window issues l - For Monday 16th September at 1pm - Tenant home for access 1.The windows seem to be stuck and dont open, which could be a concern. Could we arrange to have them fixed? The air quality in the flat was pretty poor as theres no ventilation opportunities.","activity_timesheet":null,"ticket_notes_combined":"

13\/09\/2024 16:02 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 16:04 (jane)<\/b> For Monday 16th September at 1pm - Tenant home for access I<\/p>

16\/09\/2024 16:20 (jane)<\/b>Freed windows where accessible, further works will be required to the windows via external elevation <\/p>

16\/09\/2024 18:07 (michaelk)<\/b>Attended site to investigate heating controls and to instruct tenant how to use. Found the controls to be salus which are an old type. Replacement controls have been quoted. 1hr labour 55<\/p>

17\/09\/2024 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61867","activity_ticket_id":"57703","ticket_reference":"HDT58788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window issues and heating control - For Monday 16th September at 1pm - Tenant home for access ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/24","activity_end":"2024-09-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71246","activity_notes":"Heating control issue- For Monday 16th September at 1pm - Tenant home for access I couldnt operate the thermostat for the heating systemit appears to be locked, or perhaps Im not using it correctly. Could you advise on how to use it?","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 16:02 (System)<\/b>Ticket Created<\/p>

13\/09\/2024 16:04 (jane)<\/b> For Monday 16th September at 1pm - Tenant home for access I<\/p>

16\/09\/2024 16:20 (jane)<\/b>Freed windows where accessible, further works will be required to the windows via external elevation <\/p>

16\/09\/2024 18:07 (michaelk)<\/b>Attended site to investigate heating controls and to instruct tenant how to use. Found the controls to be salus which are an old type. Replacement controls have been quoted. 1hr labour 55<\/p>

17\/09\/2024 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61868","activity_ticket_id":"57679","ticket_reference":"HDT58764","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16446 - Signage repositioning ","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/09\/24","activity_end":"2024-09-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71247","activity_notes":"Signage repositioning ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2024 15:18 (jane)<\/b>Advised client we will call in, in the morning to discuss with a view of completing tomorrow <\/p>

19\/09\/2024 16:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61869","activity_ticket_id":"57704","ticket_reference":"HDT58789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16458 - Removal of items ","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/24","activity_end":"2024-09-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71248","activity_notes":"Removal of items ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 08:47 (travis)<\/b>Removal and disposal of discarded items from electrical cupboard.<\/p>

23\/09\/2024 09:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61870","activity_ticket_id":"57705","ticket_reference":"HDT58790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 1","cs_id":"195","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"195","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/24","activity_end":"2024-09-16 07:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71249","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 07:46 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 09:24 (roy)<\/b>No hot water or heating.Repressured and reset but boiler is losing pressure due to a leak on the pump\/manifold.<\/p>

16\/09\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61871","activity_ticket_id":"57706","ticket_reference":"HDT58791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak - For today - Please ring Adriana to assist with access. 07340565962","ticket_address_1":"Flat 2","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/24","activity_end":"2024-09-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71250","activity_notes":"To investigate leak - For today - Please ring Adriana to assist with access. 07340565962","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 10:25 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 18:10 (michaelk)<\/b>Attended site to investigate reported leak from flat 2. Ran all services but could find no cause. There was some surface water on the bathroom floor which could have been the cause, travelling underneath the tiles between floor and shower tray.We may need to re-attend if fault persists. 2hrs labour 105<\/p>

17\/09\/2024 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61872","activity_ticket_id":"57707","ticket_reference":"HDT58792","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Boiler issue - Flat 203, 3 Mercer Walk ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 & 6 Mercers Walk ","cs_id":"2944","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2944","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/24","activity_end":"2024-09-16 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71251","activity_notes":"Boiler issue ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 10:31 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 14:29 (jane)<\/b>Engineer has attended site <\/p>

16\/09\/2024 18:30 (michaelk)<\/b>Attended site to investigate heat interface unit fault to flat 203. Found the system pressure low and as there is no filling loop fitted, we had to rig up a temporary loop. Left the heating system in full working order. 2hrs labour 105<\/p>

17\/09\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61873","activity_ticket_id":"57708","ticket_reference":"HDT58793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Large door handle fallen off door ","ticket_address_1":"Unit 4","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/24","activity_end":"2024-09-16 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71252","activity_notes":"Emergency call-out - Large door handle fallen off door ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 10:46 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 11:13 (roy)<\/b>Made safe door handles by removing inner and outer handles.NTR as didn't have the correct tools to fix<\/p>

16\/09\/2024 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61874","activity_ticket_id":"57709","ticket_reference":"HDT58794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/09\/24","activity_end":"2024-09-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71253","activity_notes":"Washing machine not working","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2024 10:53 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 10:54 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

16\/09\/2024 13:53 (jane)<\/b>Requested access for Wednesday, 18\/09, between 9am and 3pm <\/p>

16\/09\/2024 14:31 (jane)<\/b>Keys for access Wednesday, 18\/09, between 9am and 3pm<\/p>

17\/09\/2024 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61875","activity_ticket_id":"57710","ticket_reference":"HDT58795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT58793 Follow-Up- Made safe door handles by removing inner and outer handles, need to return with new fixings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71254","activity_notes":"HDT58793 Follow-Up - Made safe door handles by removing inner and outer handles, need to return with new fixings ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 11:25 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 16:21 (roy)<\/b>Refixed large handles<\/p>

18\/09\/2024 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61876","activity_ticket_id":"57712","ticket_reference":"HDT58797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating in Flat 2 - For Tuesday 17th September - keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/24","activity_end":"2024-09-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71255","activity_notes":"For Tuesday 17th September - keys for access No heating in Flat 2Mike knows what times i like the heating to come on and off at. 6am to 10am and 6pm to 2am please","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 14:15 (System)<\/b>Ticket Created<\/p>

17\/09\/2024 22:16 (michaelk)<\/b>Attended site, drained down heating and removed the system strainer, cleaned and re-fitted. Vented system and carried out checks to the heating and hot water controls to confirm correct operation. Left in full working order. 3hrs labour 155<\/p>

18\/09\/2024 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61877","activity_ticket_id":"57709","ticket_reference":"HDT58794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71256","activity_notes":"Keys for access Wednesday, 18\/09, between 9am and 3pmWashing machine not working","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2024 10:53 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 10:54 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

16\/09\/2024 13:53 (jane)<\/b>Requested access for Wednesday, 18\/09, between 9am and 3pm <\/p>

16\/09\/2024 14:31 (jane)<\/b>Keys for access Wednesday, 18\/09, between 9am and 3pm<\/p>

17\/09\/2024 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61878","activity_ticket_id":"57713","ticket_reference":"HDT58798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16459 - To supply and fit a new honeywell wireless thermostat ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71257","activity_notes":"To supply and fit a new honeywell wireless thermostat ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2024 13:00 (jane)<\/b>Keys for access on Friday 20th September <\/p>

23\/09\/2024 08:45 (michaelk)<\/b>Attended site to carry out quoted heat8ng controller. Completed and left in full working order. <\/p>

23\/09\/2024 08:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61879","activity_ticket_id":"57714","ticket_reference":"HDT58799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 1 - think it's sewage water from Flat 3. - Collect keys for Flat 1 and 3 for access ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/24","activity_end":"2024-09-16 18:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71258","activity_notes":"Leak into Flat 1 - think it's sewage water from Flat 3. - Collect keys for Flat 1 and 3 for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 15:36 (System)<\/b>Ticket Created<\/p>

17\/09\/2024 14:27 (roy)<\/b>No leak found.Checked both bathrooms and checked flat 3 for blockages.Only thing I found was in flat 1 the first bathroom was discolouration around some light fittings.Looks like where someone has stain blocked or used a slight off white paint.Did not have damp meter or steps to check for dampness.Should be monitored or painted<\/p>

17\/09\/2024 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61880","activity_ticket_id":"57715","ticket_reference":"HDT58800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3, 36a Wellington - No lights working in the bedroom ","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/24","activity_end":"2024-09-16 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71259","activity_notes":"Flat 3, 36a Wellington - No lights working in the bedroom Main entrance code - 7019 digital lock to the flat is 2687* ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 16:05 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 16:18 (alan)<\/b>on arrival site all lights found to be workingTested and no faults found<\/p>

16\/09\/2024 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61881","activity_ticket_id":"57716","ticket_reference":"HDT58801","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Meat slicer and induction hob issue - From 7am on Wednesday 18th September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/24","activity_end":"2024-10-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71260","activity_notes":"Meat slicer and induction hob issue - From 7am on Wednesday 18th September First one is the meat slicer is not turning on, we think its an electrical issue within the machine. Secondly, the induction hob plug is stuck in the socket. We think its an electrical malfunction that has melted the plug and it got stuck. ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 16:11 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 10:11 (roy)<\/b>Purchased sockets from Tool station last night but both wrong.Meat slicer has a fault on the on\/off switch.Needs replacingThe hob has its own socket which is 16 amp but was plugged into the kitchen circuit and had burnt out socket and plug.White plastic socket was replaced but need new cable and plug for hob<\/p>

25\/09\/2024 11:10 (jane)<\/b>Meat slicer has a fault on the on\/off switch, this will need replacing by BanconeWe have socket on order for hob - Bancone need to replace cable and plug to hob - Email Sent<\/b><\/p>

27\/09\/2024 09:26 (sandra)<\/b>Roy to order socket and attend to fit <\/p>

03\/10\/2024 12:53 (sandra)<\/b>emailed for access on Monday at 7am to fit the socket <\/p>

03\/10\/2024 14:42 (sandra)<\/b>booked for 7am on Monday to fit socket <\/p>

08\/10\/2024 09:11 (roy)<\/b>Replaced double socket but they mentioned a socket not working.Tested socket and all ok<\/p>

08\/10\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61882","activity_ticket_id":"57717","ticket_reference":"HDT58802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working - Keys for access ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/24","activity_end":"2024-09-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71261","activity_notes":"Heating not working - keys for access The guys in the room on the first floor have been trying to get it going but without successTo set up heating Daily 6am to 10am and 6pm to 2am.","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 09:31 (System)<\/b>Ticket Created<\/p>

17\/09\/2024 13:08 (jane)<\/b>Attending today <\/p>

17\/09\/2024 16:18 (jane)<\/b>Re-attending Wednesday morning <\/p>

19\/09\/2024 06:00 (michaelk)<\/b>Attended site to investigate heating controls. Found that the batteries required replacing to the controller. Collected batteries, paired controls and confirmed correct operation. 2hrs labour plus parts, total 109.99<\/p>

19\/09\/2024 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61883","activity_ticket_id":"57718","ticket_reference":"HDT58803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Neff Induction hob not working - Tenant home for access - 2pm today ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/09\/24","activity_end":"2024-09-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71262","activity_notes":"Neff Induction hob not working - Tenant home for access - 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 09:47 (System)<\/b>Ticket Created<\/p>

17\/09\/2024 20:33 (alan)<\/b>Reset hob tested and left working <\/p>

18\/09\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61884","activity_ticket_id":"57719","ticket_reference":"HDT58804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - No hot water ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/24","activity_end":"2024-09-17 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71263","activity_notes":"Emergency call-out - No hot water ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 10:08 (System)<\/b>Ticket Created<\/p>

17\/09\/2024 12:23 (roy)<\/b>Boiler locked out.Not sure whhy. Turned off boiler and reset and all working ok<\/p>

17\/09\/2024 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61885","activity_ticket_id":"57720","ticket_reference":"HDT58805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"CBRE office - to ease the kitchen door closer. It's slamming too hard.","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/09\/24","activity_end":"2024-09-17 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71264","activity_notes":"CBRE office - to ease the kitchen door closer - It's slamming too hard.","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 11:38 (System)<\/b>Ticket Created<\/p>

17\/09\/2024 12:08 (travis)<\/b>Attended and found overhead door closer to be faulty with no adjustment possible.Recommend a replacement like for like,Photo attached.<\/p>

17\/09\/2024 14:23 (jane)<\/b>Engineer obtaining new door closer <\/p>

19\/09\/2024 14:59 (travis)<\/b>Replacement door closer.<\/p>

19\/09\/2024 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61886","activity_ticket_id":"57721","ticket_reference":"HDT58806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing - For Friday 20th September - Tenant will provide access between 11am and 12noon ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/24","activity_end":"2024-09-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71265","activity_notes":"PAT testing - For Friday 20th September - Tenant will provide access between 11am and 12noon ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 13:03 (System)<\/b>Ticket Created<\/p>

17\/09\/2024 13:04 (jane)<\/b>For Friday 20th September - Tenant will provide access between 11am and 12noon<\/p>

20\/09\/2024 14:52 (roy)<\/b>Pat test<\/p>

20\/09\/2024 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61887","activity_ticket_id":"57722","ticket_reference":"HDT58807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16462 - Electrical remedial works ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/24","activity_end":"2024-10-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71266","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 14:26 (jane)<\/b>Requested access for Thursday 3rd October <\/p>

02\/10\/2024 15:24 (jane)<\/b>Confirmed for 8am on Thursday 3rd October - tenant will allow access <\/p>

04\/10\/2024 07:09 (alan)<\/b>Quoted works <\/p>

04\/10\/2024 07:17 (alan)<\/b>.<\/p>

04\/10\/2024 08:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61888","activity_ticket_id":"57723","ticket_reference":"HDT58808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16463 - Electrical Remedial works ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/24","activity_end":"2024-10-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71267","activity_notes":"Electrical remedial works keys wednesday","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 17:00 (sandra)<\/b>access requested <\/p>

08\/10\/2024 12:41 (sandra)<\/b>confirmed keys wednesday<\/p>

10\/10\/2024 04:31 (alan)<\/b>Quoted works <\/p>

10\/10\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61889","activity_ticket_id":"57724","ticket_reference":"HDT58809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken bannister - Take photo once completed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/09\/24","activity_end":"2024-09-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71268","activity_notes":"Broken bannisterThe banister at level 1 has broken at the connection point to the wall. Picture attached. Take photo once completed ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 13:18 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 14:46 (travis)<\/b>Repairs to common area handrail.<\/p>

19\/09\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61890","activity_ticket_id":"57725","ticket_reference":"HDT58810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16464 - Replacement double roller blinds ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/24","activity_end":"2024-10-11 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71269","activity_notes":"Replacement double roller blinds Friday 9am with tenant blinds are at the office ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 14:35 (jane)<\/b>Update from Client : The tenant is moving out on the 24th Sept and ITC is booked on the 24th.New tenant is moving in on the 1st Oct.<\/p>

17\/09\/2024 15:00 (jane)<\/b>Double rollers binds on order - anticipated dispatch date - 01\/10\/2024<\/p>

01\/10\/2024 15:00 (sandra)<\/b>waiting on balance of blinds <\/p>

08\/10\/2024 12:18 (sandra)<\/b>requested Friday 11th <\/p>

08\/10\/2024 16:24 (sandra)<\/b>confirmed 9am with tenant <\/p>

11\/10\/2024 11:37 (travis)<\/b>Fitted X4 double roller blinds in living room and kitchen.<\/p>

11\/10\/2024 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61891","activity_ticket_id":"57726","ticket_reference":"HDT58811","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Club Soda - To make good the skirting board in the basement of the above property following a drainage leak","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"11","resource_name":"Dean Seymour","activity_start":"19\/09\/24","activity_end":"2024-09-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71270","activity_notes":"Club Soda - To make good the skirting board in the basement of the above property following a drainage leakAccess to be arranged through James Murphy ","activity_timesheet":null,"ticket_notes_combined":"

17\/09\/2024 15:11 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 09:07 (jane)<\/b>Requested access for this afternoon <\/p>

19\/09\/2024 09:41 (jane)<\/b>Confirmed access for this afternoon <\/p>

19\/09\/2024 16:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61892","activity_ticket_id":"57450","ticket_reference":"HDT58535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16402 - Removal and Disposal of Planters:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/24","activity_end":"2024-09-17 15:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71271","activity_notes":"Removal and Disposal of Planters:","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 11:17 (jane)<\/b>Requested access for Wednesday 28th August from 9am <\/p>

21\/08\/2024 09:59 (jane)<\/b>Confirmed for Wednesday 28th August from 9am The tenant has approved on Reddan to enter using management keys.Please clean up after completion.<\/p>

27\/08\/2024 10:07 (jane)<\/b>Update : Email sent to client, we will need to postpone the removal of the planters unfortunately, we will propose some new dates in due course<\/p>

09\/09\/2024 12:56 (sandra)<\/b>tenant can do any other day but Friday 13th <\/p>

12\/09\/2024 15:44 (jane)<\/b>Requested access for Wednesday 18th and Thursday 19th September <\/p>

13\/09\/2024 12:49 (jane)<\/b>Confirmed for Wednesday 18th and Thursday 19th September Keys for access at 8:30am<\/p>

17\/09\/2024 16:01 (travis)<\/b>Collection of protection materials.<\/p>

19\/09\/2024 10:07 (travis)<\/b>Removal and disposal of roof planters ect.<\/p>

19\/09\/2024 16:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61893","activity_ticket_id":"57727","ticket_reference":"HDT58812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Friday 20th September - keys for access - To call Lilian when on site ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/24","activity_end":"2024-09-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71272","activity_notes":"List of works - For Friday 20th September - keys for access - To call Lilian when on site - Kitchen Door remedial works - gap at the bottom of door - door closerFlat Door closer - Door needs adjustment \/slam to shutFlat hallway to install key window restrictor","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 15:49 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 11:29 (travis)<\/b>Attended and fitted window restrictors to entrance corridor, realigned main apartment door and adjusted door closer for a positive closing action without slamming, fitted a smoke \/ draught strip to bottom of kitchen door.I would recommend an overhead door closer for this door due to a strong air vacuum when closing.<\/p>

20\/09\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61894","activity_ticket_id":"57728","ticket_reference":"HDT58813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Friday 20th September - keys for access - To call Lilian when on site ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/24","activity_end":"2024-09-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71273","activity_notes":"List of works - For Friday 20th September - keys for access - To call Lilian when on site Flat 2 - Kitchen Door closer - needs to slam shut Flat hallway to install key window restrictor ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 15:51 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 13:10 (travis)<\/b>H&S Works, Window restrictors and works to main front door.The kitchen door would benefit from an overhead dictator type closer to ensure a positive closing action.<\/p>

20\/09\/2024 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61895","activity_ticket_id":"57729","ticket_reference":"HDT58814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Friday 20th September - keys for access - To call Lilian when on site","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/24","activity_end":"2024-09-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71274","activity_notes":"List of works - For Friday 20th September - keys for access - To call Lilian when on siteFlat 3 - Flat door closer - Door needs adjustment \/ slam to shut Flat hallway to install key window restrictor","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2024 15:53 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 13:37 (travis)<\/b>H&S Works,Fitting window restrictors to entrance hallway and kitchen windows.<\/p>

20\/09\/2024 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61896","activity_ticket_id":"57711","ticket_reference":"HDT58796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Master bedroom- closet door- not opening or closing properly. ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/24","activity_end":"2024-09-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71275","activity_notes":"Master bedroom- closet door- not opening or closing properly. For Wednesday 25th September between 11 and 3pm -Keys for access in Management safe box - 7532#","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2024 11:50 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 12:01 (jane)<\/b>Access through Sandra Lenihan 07594 220811E: Sandy@staykula.com<\/p>

20\/09\/2024 09:21 (jane)<\/b>Wednesday 25th September between 11 and 3pm - Keys for access in Management safe box - 7532#<\/p>

25\/09\/2024 13:00 (travis)<\/b>Removed mirrored doors,Straightened overhead wheeled brackets and refitted.Rehung doors and tested.Although doors are working I would suggest new brackets to o be fitted.<\/p>

25\/09\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61897","activity_ticket_id":"57730","ticket_reference":"HDT58815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, out of hours - Break in ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71276","activity_notes":"Emergency call-out, out of hours - Break in ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 09:18 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 09:59 (roy)<\/b>Only top lock on because tenant did not have keyChanged locks and temp fixing of broken door.Door to be replaced?<\/p>

18\/09\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61898","activity_ticket_id":"57731","ticket_reference":"HDT58816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, out of hours - no hot water in flat ","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71277","activity_notes":"Emergency call-out, out of hours - no hot water in flat Code for access - 2687* for the flat Main door code - 7019 ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 09:33 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 09:57 (roy)<\/b>No hot water due to pump overheat.Repressured and turn boiler off\/on. Checked pump and okTenants checked and hot water ok<\/p>

18\/09\/2024 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61899","activity_ticket_id":"57732","ticket_reference":"HDT58817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2No doors - Upgrade the existing FIRE DOOR and inspect third floor door to the fire escape - For Thursday 26th September at 12noon noon- Keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/24","activity_end":"2024-09-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71278","activity_notes":"night latch can be fitted this afternoon with keys 2No doors - Upgrade the existing FIRE DOOR and 3rd floor door to the fire escape that was broken into a few months FIRE DOOR Upgrade the existing fire door to the kitchen and for that purpose:- provide and fix intumescent fire seals and flexible, smoke seals. If separate intumescent and smoke seals are fitted the intumescent fire seal must be fitted to the risk side of the smoke seal. Carry out all necessary works to ensure that the door is close fitting in its frame and that the door to frame clearance does not exceed 3mm at the head and sides, and 8mm at the foot. Ensure that the door is effectively self closing by means of a suitable, hydraulically operated self-closing mechanism","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 09:49 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 09:50 (jane)<\/b>Requested access for Thursday 26th September <\/p>

18\/09\/2024 10:41 (jane)<\/b>For Thursday 26th September - Keys for access <\/p>

18\/09\/2024 14:52 (jane)<\/b>For Thursday 26th September at 12noon noon- Keys for access <\/p>

26\/09\/2024 13:39 (travis)<\/b>Attended above property and found that the kitchen door cannot be verified as half hour fire resistant, recommend replacement with half an hour fire door with seals and fire rated hinges.I have details for replacement?.Yale night latch to be replaced on main\/fire exit door on order.<\/p>

26\/09\/2024 15:07 (jane)<\/b>Attended above property and found that the kitchen door cannot be verified as half hour fire resistant, recommend replacement with half an hour fire door with seals and fire rated hinges. Yale night latch to be replaced on main\/fire exit door on order - Email Sent<\/b><\/p>

27\/09\/2024 16:41 (jane)<\/b>Requested access to fit new yale night latch on the main\/fire exit door on Monday afternoon 30th September <\/p>

30\/09\/2024 09:11 (sandra)<\/b>Monday PM with keys <\/p>

30\/09\/2024 13:08 (travis)<\/b>Attended above property,Sourced a Yale night latch to suit original,Returned and replaced night latch,Tested.<\/p>

30\/09\/2024 14:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61900","activity_ticket_id":"57733","ticket_reference":"HDT58818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Thursday afternoon 19th September - tenant home for access (Tenant not available thereafter between 4 and 5pm )","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/24","activity_end":"2024-09-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71279","activity_notes":"List of works - For Thursday afternoon 19th September - tenant home for access (Tenant not available thereafter between 4 and 5pm )1. The washing machine leaks when used.2. The upper section of the middle window slides down when the window is opened.3. The wardrobe light turns on when the doors are closed.4. I do not know how to turn the heating on.","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 10:25 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 10:27 (jane)<\/b>For Thursday afternoon 19th September - tenant home for access<\/p>

19\/09\/2024 15:58 (roy)<\/b>Repair Aid neededFound pump blocked but still leaking from underneath the pump.I can not get heating working Windows ok<\/p>

20\/09\/2024 14:17 (jane)<\/b>Requested access for the M Keenan to attend on Monday afternoon 23rd September Arranging for repair aid for Thursday 26th September <\/p>

23\/09\/2024 10:33 (sandra)<\/b>MK to attend Monday 23d at 2pm <\/p>

24\/09\/2024 11:51 (jane)<\/b>Confirmed for Repair Aid to attend on Thursday 26th September between 10am and 2pm - To call the Reddan office an hour before, and Lilian will meet them on site <\/p>

24\/09\/2024 14:39 (michaelk)<\/b>Attended site and instructed the tenant on how to use the heating systems. 1hr labour 55<\/p>

24\/09\/2024 15:18 (jane)<\/b>Attended site and instructed the tenant on how to use the heating systems - Email Sent<\/b><\/p>

27\/09\/2024 14:45 (jane)<\/b>Hose kit on order for the washing machine - Email Sent<\/b><\/p>

04\/10\/2024 14:55 (sandra)<\/b>emailed to fit part on the washer\/dryer for 9th between 10 - 2pm <\/p>

08\/10\/2024 09:44 (sandra)<\/b>keys on 10th for part to be fitted <\/p>

09\/10\/2024 12:44 (sandra)<\/b>9th<\/p>

09\/10\/2024 13:17 (roy)<\/b>With Repair Aid<\/p>

11\/10\/2024 13:51 (jane)<\/b>Hose was replaced to appliance <\/p>

11\/10\/2024 13:51 (jane)<\/b>(Ticket Closed)<\/p>

22\/10\/2024 14:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61901","activity_ticket_id":"57734","ticket_reference":"HDT58819","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16465 - Shower and tap replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/24","activity_end":"2024-09-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71280","activity_notes":"Shower and tap replacement Attending on Tuesday 24th September at 11am - Access through Mr Mills the tenant ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2024 14:10 (jane)<\/b>Attending on Tuesday 24th September at 11am - Access through Mr Mills the tenant <\/p>

25\/09\/2024 08:07 (michaelk)<\/b>Attended site to carry out quoted work to replace the kitchen mixer tap and the electric shower. Left in full working order 554.31ex vat.<\/p>

25\/09\/2024 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61902","activity_ticket_id":"57735","ticket_reference":"HDT58820","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/15131 - 3 Hour Emergency lighting test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/10\/24","activity_end":"2024-10-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71281","activity_notes":"3 Hour Emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 14:01 (jane)<\/b>Requesting access for Saturday 5th October <\/p>

03\/10\/2024 15:29 (jane)<\/b>Arranged for Saturday 12th October <\/p>

13\/10\/2024 08:22 (michael)<\/b>(Ticket Closed)<\/p>

14\/10\/2024 06:03 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61903","activity_ticket_id":"57736","ticket_reference":"HDT58821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine leaking ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/09\/24","activity_end":"2024-09-18 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71282","activity_notes":"Washing machine leaking ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 13:40 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 21:01 (roy)<\/b>Could not find leak. Possible fridge leakingRepair Aid is required<\/p>

19\/09\/2024 10:09 (jane)<\/b>Waiting on an attendance date from Repair Aid <\/p>

19\/09\/2024 14:15 (jane)<\/b>Requested access for Wednesday 25th September between 10am and 2pm <\/p>

20\/09\/2024 09:46 (jane)<\/b>Confirmed for Wednesday 25th September between 10am and 2pm - keys for access <\/p>

25\/09\/2024 16:44 (roy)<\/b>With Repair Aid<\/p>

26\/09\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61904","activity_ticket_id":"57737","ticket_reference":"HDT58822","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test -Friday 20th September. Tenant to provide access between 10 - 12noon.","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 5","cs_id":"3019","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3019","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/09\/24","activity_end":"2024-09-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71283","activity_notes":"To carry out PAT test - Friday 20th September. Tenant to provide access between 10 - 12noon.","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 14:49 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 10:58 (roy)<\/b>Pat test<\/p>

20\/09\/2024 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61905","activity_ticket_id":"57739","ticket_reference":"HDT58824","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check gas hob - not working - Access via tenant from 10am on Friday 20th September ","ticket_address_1":"4th Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71284","activity_notes":"To check gas hob - not working - Access via tenant from 10am on Friday 20th September ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 15:55 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 15:56 (jane)<\/b> Access via tenant from 10am on Friday 20th September <\/p>

23\/09\/2024 08:44 (michaelk)<\/b>Attended site to instruct the tenant on how to use the gas hob. 1hr labour 55<\/p>

23\/09\/2024 08:59 (michael)<\/b>(Ticket Closed)<\/p>

25\/09\/2024 10:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/09\/2024 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61906","activity_ticket_id":"57740","ticket_reference":"HDT58825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - For Thursday 26th September from 12noon - (Travis will be on site)","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/24","activity_end":"2024-09-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71285","activity_notes":"To carry out PAT testing - Has to be done today with keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 16:02 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 16:03 (jane)<\/b>For Thursday 26th September from 12noon <\/p>

27\/09\/2024 09:25 (sandra)<\/b>emailed for access on 3rd October after 1pm <\/p>

27\/09\/2024 09:55 (sandra)<\/b>booked with keys for Friday 27th<\/p>

27\/09\/2024 20:32 (roy)<\/b>Pat test2 x fails<\/p>

30\/09\/2024 16:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61907","activity_ticket_id":"57738","ticket_reference":"HDT58823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom window is stuck and can't be closed - Tenant can provide access from 10am on Thursday 19th September ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/24","activity_end":"2024-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71286","activity_notes":"Bathroom window is stuck and can't be closed - Tenant can provide access from 10am on Thursday 19th September ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 15:27 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 11:15 (roy)<\/b>Refixed secondary glazing All ok<\/p>

19\/09\/2024 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61908","activity_ticket_id":"57450","ticket_reference":"HDT58535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16402 - Removal and Disposal of Planters:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/09\/24","activity_end":"2024-09-19 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71287","activity_notes":"Removal and Disposal of Planters:","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2024 11:17 (jane)<\/b>Requested access for Wednesday 28th August from 9am <\/p>

21\/08\/2024 09:59 (jane)<\/b>Confirmed for Wednesday 28th August from 9am The tenant has approved on Reddan to enter using management keys.Please clean up after completion.<\/p>

27\/08\/2024 10:07 (jane)<\/b>Update : Email sent to client, we will need to postpone the removal of the planters unfortunately, we will propose some new dates in due course<\/p>

09\/09\/2024 12:56 (sandra)<\/b>tenant can do any other day but Friday 13th <\/p>

12\/09\/2024 15:44 (jane)<\/b>Requested access for Wednesday 18th and Thursday 19th September <\/p>

13\/09\/2024 12:49 (jane)<\/b>Confirmed for Wednesday 18th and Thursday 19th September Keys for access at 8:30am<\/p>

17\/09\/2024 16:01 (travis)<\/b>Collection of protection materials.<\/p>

19\/09\/2024 10:07 (travis)<\/b>Removal and disposal of roof planters ect.<\/p>

19\/09\/2024 16:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61909","activity_ticket_id":"57736","ticket_reference":"HDT58821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine leaking ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/09\/24","activity_end":"2024-09-25 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71288","activity_notes":"Washing machine leaking ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2024 13:40 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 21:01 (roy)<\/b>Could not find leak. Possible fridge leakingRepair Aid is required<\/p>

19\/09\/2024 10:09 (jane)<\/b>Waiting on an attendance date from Repair Aid <\/p>

19\/09\/2024 14:15 (jane)<\/b>Requested access for Wednesday 25th September between 10am and 2pm <\/p>

20\/09\/2024 09:46 (jane)<\/b>Confirmed for Wednesday 25th September between 10am and 2pm - keys for access <\/p>

25\/09\/2024 16:44 (roy)<\/b>With Repair Aid<\/p>

26\/09\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61910","activity_ticket_id":"57741","ticket_reference":"HDT58826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window gaps and bad smell in the flat - Tenant home between 12 and 14:00 today ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/24","activity_end":"2024-09-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71289","activity_notes":"window gaps and bad smell in the flat - Tenant home between 12 and 14:00 today First, its a gap between the windows?( please check if they close properly?)We have a complain from the tenant about also very bad smell in the flat ,can we please check drains?","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2024 10:04 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 10:04 (jane)<\/b>Tenant home between 12 and 14:00 today<\/p>

20\/09\/2024 08:23 (roy)<\/b>Rodent smell but tenant said the smell is getting better and is not as bad. No evidence of any rodents in flat but apparently there was rodents in shop below being refurbished.Window needs removing to get to the draught excluder which is pinned .Tenant going away October 10th Drainage checked and free flowing. <\/p>

20\/09\/2024 10:02 (jane)<\/b>Rodent smell but tenant said the smell is getting better and is not as bad. No evidence of any rodents in flat but apparently there was rodents in shop below being refurbished. Window needs removing to get to the draught excluder which is pinned . Tenant going away October 10th and has requested we attend then Drainage checked and free flowing. - Email Sent<\/b><\/p>

20\/09\/2024 10:03 (jane)<\/b>Window needs removing to get to the draught excluder which is pinned . Tenant going away October 10th - will require a few hours to complete works<\/p>

10\/10\/2024 10:30 (sandra)<\/b>tenant wants to be away when works are carried out. Waiting for appointment.<\/p>

11\/10\/2024 09:10 (sandra)<\/b>booked for 16th at 8.30<\/p>

11\/10\/2024 09:18 (roy)<\/b>Purchased materials for job and picked up keys but tenant at home. Was meant to be going away<\/p>

15\/10\/2024 10:45 (sandra)<\/b>to be rescheduled as tenant has covid <\/p>

15\/10\/2024 14:06 (sandra)<\/b>rescheduled for Thursday 24th<\/p>

16\/10\/2024 11:23 (sandra)<\/b>Chased access for Thursday 24th <\/p>

17\/10\/2024 16:18 (sandra)<\/b>tenant for access at 8am on Thursday 24th<\/p>

24\/10\/2024 13:59 (roy)<\/b>Fitted draught excluder to window but to eliminate the problem the tenant has requested secondary glazing should be fitted.This would stop the dust, the smells and the noise.Secondary glazing is fitted in the bedroom and the tenant does not have any issues in that room<\/p>

24\/10\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61911","activity_ticket_id":"57742","ticket_reference":"HDT58827","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fridge is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/09\/24","activity_end":"2024-09-25 16:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71290","activity_notes":"Fridge is not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2024 11:07 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 14:14 (jane)<\/b>Requested access for Wednesday 25th September between 10am and 2pm <\/p>

20\/09\/2024 08:29 (roy)<\/b>Power to fridge was off.Switched on and all ok<\/p>

20\/09\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61912","activity_ticket_id":"57743","ticket_reference":"HDT58828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16470 - Replacement shower ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/24","activity_end":"2024-09-24 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71291","activity_notes":"Replacement shower quoted been accepted tenant home at 9.30 Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2024 13:04 (jane)<\/b>Requested access to fit the shower on Friday 20th September <\/p>

19\/09\/2024 15:53 (jane)<\/b>Rearranged for Monday morning 23rd September <\/p>

23\/09\/2024 09:18 (sandra)<\/b>shower delivered is wrong and new one ordered. Requested to fit tomorrow Tuesday <\/p>

23\/09\/2024 13:54 (sandra)<\/b>tenant home 9.30 Tuesday <\/p>

24\/09\/2024 14:40 (michaelk)<\/b>Attended site to carry out quoted work which was completed. <\/p>

24\/09\/2024 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61913","activity_ticket_id":"57744","ticket_reference":"HDT58829","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To carry out PAT testing on Thursday 26th September - to start at Lillywhites at 7:30am - to call Steve Gentwell ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"2964","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2964","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/24","activity_end":"2024-09-26 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71292","activity_notes":"To carry out PAT testing on Thursday 26th September - to start at Lillywhites at 7:30am - to call Steve Gentwell ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2024 13:18 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 13:19 (jane)<\/b>To carry out PAT testing on Thursday 26th September - to start at Lillywhites at 7:30am<\/p>

26\/09\/2024 17:28 (roy)<\/b>Various properties pat testing 1 x more at Becket Hse<\/p>

26\/09\/2024 17:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61914","activity_ticket_id":"57745","ticket_reference":"HDT58830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sash window issue - Check on the loose cord and remove the restrictions. Please provide the tenant with a key.","ticket_address_1":"24 Rupert Street\/5B Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"24 Rupert Street\/5B Rupert Court ","cs_id":"3033","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"3033","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/24","activity_end":"2024-09-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71293","activity_notes":"Sash window issue - Check on the loose cord and remove the restrictions. Please provide the tenant with a key.Tenant home for access between 12 and 2pm on Monday 23rd Sept ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2024 15:14 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 15:14 (jane)<\/b>Requested access for between 12 and 2pm on Monday 23rd September <\/p>

20\/09\/2024 14:00 (jane)<\/b>Tenant home for access between 12 and 2pm <\/p>

20\/09\/2024 14:00 (jane)<\/b>Tenant home for access 12 and 2pm on Monday 23rd September<\/p>

23\/09\/2024 13:42 (travis)<\/b>Removed all existing window restrictors for tenant,Freed up binding sash cord in living room,To source restrictor key to suit and deliver to tenant..<\/p>

24\/09\/2024 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61915","activity_ticket_id":"57742","ticket_reference":"HDT58827","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fridge is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/09\/24","activity_end":"2024-09-19 18:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71294","activity_notes":"Fridge is not working - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2024 11:07 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 14:14 (jane)<\/b>Requested access for Wednesday 25th September between 10am and 2pm <\/p>

20\/09\/2024 08:29 (roy)<\/b>Power to fridge was off.Switched on and all ok<\/p>

20\/09\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61916","activity_ticket_id":"57747","ticket_reference":"HDT58832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"DS\/SW\/16444 - Full redecoration ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"02\/10\/24","activity_end":"2024-10-02 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71295","activity_notes":"Full redecoration Please collect keys from Lilian's office.","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2024 09:29 (jane)<\/b>Please arrange for the redec on the 26th September Please collect keys from Lilian's office.<\/p>

26\/09\/2024 09:30 (sandra)<\/b>tenants belongings are still in the flat so redecs needs to be postponed<\/p>

10\/10\/2024 11:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61917","activity_ticket_id":"57736","ticket_reference":"HDT58821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine leaking ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/24","activity_end":"2024-09-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71296","activity_notes":"Washing machine leaking Confirmed for Wednesday 25th September between 10am and 2pm - keys for access - Repair Aid will call you ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 13:40 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 21:01 (roy)<\/b>Could not find leak. Possible fridge leakingRepair Aid is required<\/p>

19\/09\/2024 10:09 (jane)<\/b>Waiting on an attendance date from Repair Aid <\/p>

19\/09\/2024 14:15 (jane)<\/b>Requested access for Wednesday 25th September between 10am and 2pm <\/p>

20\/09\/2024 09:46 (jane)<\/b>Confirmed for Wednesday 25th September between 10am and 2pm - keys for access <\/p>

25\/09\/2024 16:44 (roy)<\/b>With Repair Aid<\/p>

26\/09\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61918","activity_ticket_id":"57748","ticket_reference":"HDT58833","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replaced broken socket outlet to first floor kitchen ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/09\/24","activity_end":"2024-09-20 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71297","activity_notes":"Replaced broken socket outlet to first floor kitchen ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 09:52 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 16:16 (alan)<\/b>Replace damaged socket 1st floor kitche <\/p>

20\/09\/2024 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61919","activity_ticket_id":"57741","ticket_reference":"HDT58826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window gaps and bad smell in the flat - Tenant home between 12 and 14:00 today ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/24","activity_end":"2024-10-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71298","activity_notes":"window 8.00 Thursday 24thwindow gaps","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2024 10:04 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 10:04 (jane)<\/b>Tenant home between 12 and 14:00 today<\/p>

20\/09\/2024 08:23 (roy)<\/b>Rodent smell but tenant said the smell is getting better and is not as bad. No evidence of any rodents in flat but apparently there was rodents in shop below being refurbished.Window needs removing to get to the draught excluder which is pinned .Tenant going away October 10th Drainage checked and free flowing. <\/p>

20\/09\/2024 10:02 (jane)<\/b>Rodent smell but tenant said the smell is getting better and is not as bad. No evidence of any rodents in flat but apparently there was rodents in shop below being refurbished. Window needs removing to get to the draught excluder which is pinned . Tenant going away October 10th and has requested we attend then Drainage checked and free flowing. - Email Sent<\/b><\/p>

20\/09\/2024 10:03 (jane)<\/b>Window needs removing to get to the draught excluder which is pinned . Tenant going away October 10th - will require a few hours to complete works<\/p>

10\/10\/2024 10:30 (sandra)<\/b>tenant wants to be away when works are carried out. Waiting for appointment.<\/p>

11\/10\/2024 09:10 (sandra)<\/b>booked for 16th at 8.30<\/p>

11\/10\/2024 09:18 (roy)<\/b>Purchased materials for job and picked up keys but tenant at home. Was meant to be going away<\/p>

15\/10\/2024 10:45 (sandra)<\/b>to be rescheduled as tenant has covid <\/p>

15\/10\/2024 14:06 (sandra)<\/b>rescheduled for Thursday 24th<\/p>

16\/10\/2024 11:23 (sandra)<\/b>Chased access for Thursday 24th <\/p>

17\/10\/2024 16:18 (sandra)<\/b>tenant for access at 8am on Thursday 24th<\/p>

24\/10\/2024 13:59 (roy)<\/b>Fitted draught excluder to window but to eliminate the problem the tenant has requested secondary glazing should be fitted.This would stop the dust, the smells and the noise.Secondary glazing is fitted in the bedroom and the tenant does not have any issues in that room<\/p>

24\/10\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61921","activity_ticket_id":"57749","ticket_reference":"HDT58834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"48 Newman flats 1-3 shower water pressure is sufficiently high","ticket_address_1":"48 Newman Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"48 Newman Street","cs_id":"279","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1QD","ticket_client_site":"279","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/09\/24","activity_end":"2024-09-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71300","activity_notes":"48 Newman flats 1-3 shower water pressure is sufficiently hightenants from flat 2 and 3 have confirmed access for today and to please use management keys. Please only lock the lock they open (flat 2 not to lock bottom lock ). ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 10:10 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 10:11 (jane)<\/b>Tenants from flat 2 and 3 have confirmed access for today and top lease use management keys. Please only lock the lock they open (flat 2 not to lock bottom lock ). <\/p>

23\/09\/2024 08:43 (michaelk)<\/b>Attended site to investigate water pressure. Found the shower in flat 2 sticking in positions with a damaged handset. This shower would require replacing. The shower in flat 3 has been replaced, so inbound recommend contacting the installer as the diverter is sticking.2hrs labour 105<\/p>

24\/09\/2024 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61922","activity_ticket_id":"57750","ticket_reference":"HDT58835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT Testing on Wednesday 25th September at 10am - The tenant will provide access.","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/24","activity_end":"2024-09-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71301","activity_notes":"To carry out PAT Testing on Wednesday 25th September at 10am - The tenant will provide access.","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 11:10 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 11:11 (jane)<\/b>Wednesday 25th September at 10am - The tenant will provide access.<\/p>

25\/09\/2024 11:05 (roy)<\/b>Pat test<\/p>

25\/09\/2024 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61923","activity_ticket_id":"57746","ticket_reference":"HDT58831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fill any holes in the flat - For Today ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/09\/24","activity_end":"2024-09-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71302","activity_notes":"To fill any holes in the flat - For Today The Tenant did see the rat next to the dishwasher and he is really scared so will be great if we can send someone asap.Tenant home at 2pm today ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 09:23 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 11:41 (jane)<\/b>Tenant home at 2pm today <\/p>

20\/09\/2024 15:47 (travis)<\/b>Mouse proofing works in kitchen.<\/p>

20\/09\/2024 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61924","activity_ticket_id":"57733","ticket_reference":"HDT58818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Thursday afternoon 19th September - tenant home for access (Tenant not available thereafter between 4 and 5pm )","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/10\/24","activity_end":"2024-10-09 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71303","activity_notes":"Hose kit on order for the washing machine ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2024 10:25 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 10:27 (jane)<\/b>For Thursday afternoon 19th September - tenant home for access<\/p>

19\/09\/2024 15:58 (roy)<\/b>Repair Aid neededFound pump blocked but still leaking from underneath the pump.I can not get heating working Windows ok<\/p>

20\/09\/2024 14:17 (jane)<\/b>Requested access for the M Keenan to attend on Monday afternoon 23rd September Arranging for repair aid for Thursday 26th September <\/p>

23\/09\/2024 10:33 (sandra)<\/b>MK to attend Monday 23d at 2pm <\/p>

24\/09\/2024 11:51 (jane)<\/b>Confirmed for Repair Aid to attend on Thursday 26th September between 10am and 2pm - To call the Reddan office an hour before, and Lilian will meet them on site <\/p>

24\/09\/2024 14:39 (michaelk)<\/b>Attended site and instructed the tenant on how to use the heating systems. 1hr labour 55<\/p>

24\/09\/2024 15:18 (jane)<\/b>Attended site and instructed the tenant on how to use the heating systems - Email Sent<\/b><\/p>

27\/09\/2024 14:45 (jane)<\/b>Hose kit on order for the washing machine - Email Sent<\/b><\/p>

04\/10\/2024 14:55 (sandra)<\/b>emailed to fit part on the washer\/dryer for 9th between 10 - 2pm <\/p>

08\/10\/2024 09:44 (sandra)<\/b>keys on 10th for part to be fitted <\/p>

09\/10\/2024 12:44 (sandra)<\/b>9th<\/p>

09\/10\/2024 13:17 (roy)<\/b>With Repair Aid<\/p>

11\/10\/2024 13:51 (jane)<\/b>Hose was replaced to appliance <\/p>

11\/10\/2024 13:51 (jane)<\/b>(Ticket Closed)<\/p>

22\/10\/2024 14:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61925","activity_ticket_id":"57733","ticket_reference":"HDT58818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Thursday afternoon 19th September - tenant home for access (Tenant not available thereafter between 4 and 5pm )","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/24","activity_end":"2024-09-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71304","activity_notes":"Do not know how to turn the heating on.Monday at 2pm with tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 10:25 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 10:27 (jane)<\/b>For Thursday afternoon 19th September - tenant home for access<\/p>

19\/09\/2024 15:58 (roy)<\/b>Repair Aid neededFound pump blocked but still leaking from underneath the pump.I can not get heating working Windows ok<\/p>

20\/09\/2024 14:17 (jane)<\/b>Requested access for the M Keenan to attend on Monday afternoon 23rd September Arranging for repair aid for Thursday 26th September <\/p>

23\/09\/2024 10:33 (sandra)<\/b>MK to attend Monday 23d at 2pm <\/p>

24\/09\/2024 11:51 (jane)<\/b>Confirmed for Repair Aid to attend on Thursday 26th September between 10am and 2pm - To call the Reddan office an hour before, and Lilian will meet them on site <\/p>

24\/09\/2024 14:39 (michaelk)<\/b>Attended site and instructed the tenant on how to use the heating systems. 1hr labour 55<\/p>

24\/09\/2024 15:18 (jane)<\/b>Attended site and instructed the tenant on how to use the heating systems - Email Sent<\/b><\/p>

27\/09\/2024 14:45 (jane)<\/b>Hose kit on order for the washing machine - Email Sent<\/b><\/p>

04\/10\/2024 14:55 (sandra)<\/b>emailed to fit part on the washer\/dryer for 9th between 10 - 2pm <\/p>

08\/10\/2024 09:44 (sandra)<\/b>keys on 10th for part to be fitted <\/p>

09\/10\/2024 12:44 (sandra)<\/b>9th<\/p>

09\/10\/2024 13:17 (roy)<\/b>With Repair Aid<\/p>

11\/10\/2024 13:51 (jane)<\/b>Hose was replaced to appliance <\/p>

11\/10\/2024 13:51 (jane)<\/b>(Ticket Closed)<\/p>

22\/10\/2024 14:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61926","activity_ticket_id":"57733","ticket_reference":"HDT58818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Thursday afternoon 19th September - tenant home for access (Tenant not available thereafter between 4 and 5pm )","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/24","activity_end":"2024-09-26 21:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71305","activity_notes":"3. The wardrobe light turns on when the doors are closed.","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2024 10:25 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 10:27 (jane)<\/b>For Thursday afternoon 19th September - tenant home for access<\/p>

19\/09\/2024 15:58 (roy)<\/b>Repair Aid neededFound pump blocked but still leaking from underneath the pump.I can not get heating working Windows ok<\/p>

20\/09\/2024 14:17 (jane)<\/b>Requested access for the M Keenan to attend on Monday afternoon 23rd September Arranging for repair aid for Thursday 26th September <\/p>

23\/09\/2024 10:33 (sandra)<\/b>MK to attend Monday 23d at 2pm <\/p>

24\/09\/2024 11:51 (jane)<\/b>Confirmed for Repair Aid to attend on Thursday 26th September between 10am and 2pm - To call the Reddan office an hour before, and Lilian will meet them on site <\/p>

24\/09\/2024 14:39 (michaelk)<\/b>Attended site and instructed the tenant on how to use the heating systems. 1hr labour 55<\/p>

24\/09\/2024 15:18 (jane)<\/b>Attended site and instructed the tenant on how to use the heating systems - Email Sent<\/b><\/p>

27\/09\/2024 14:45 (jane)<\/b>Hose kit on order for the washing machine - Email Sent<\/b><\/p>

04\/10\/2024 14:55 (sandra)<\/b>emailed to fit part on the washer\/dryer for 9th between 10 - 2pm <\/p>

08\/10\/2024 09:44 (sandra)<\/b>keys on 10th for part to be fitted <\/p>

09\/10\/2024 12:44 (sandra)<\/b>9th<\/p>

09\/10\/2024 13:17 (roy)<\/b>With Repair Aid<\/p>

11\/10\/2024 13:51 (jane)<\/b>Hose was replaced to appliance <\/p>

11\/10\/2024 13:51 (jane)<\/b>(Ticket Closed)<\/p>

22\/10\/2024 14:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61927","activity_ticket_id":"57751","ticket_reference":"HDT58836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - For 24th September ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/24","activity_end":"2024-09-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71306","activity_notes":"Inter-tenancy checks - For 24th September ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 14:12 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 10:20 (sandra)<\/b>delay in tenant moving out. Moves out AM 26th <\/p>

26\/09\/2024 11:32 (travis)<\/b>Attended above property with keys and found tenant isn't moving out until tomorrow?,Made my apologies and left.To be rebooked in.<\/p>

30\/09\/2024 08:07 (michaelk)<\/b>Attended site to carry out the heating system inspection. The boiler and all radiators were run and checked. 1hr labour 55<\/p>

30\/09\/2024 13:51 (travis)<\/b>Attended and found new tenant moved in,Tenant said inventory has already been carried out by the lady from CBRE ?.<\/p>

30\/09\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61928","activity_ticket_id":"57751","ticket_reference":"HDT58836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - For 24th September ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/24","activity_end":"2024-09-27 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71307","activity_notes":"Inter-tenancy checks -boiler and radiator - For 24th September ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 14:12 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 10:20 (sandra)<\/b>delay in tenant moving out. Moves out AM 26th <\/p>

26\/09\/2024 11:32 (travis)<\/b>Attended above property with keys and found tenant isn't moving out until tomorrow?,Made my apologies and left.To be rebooked in.<\/p>

30\/09\/2024 08:07 (michaelk)<\/b>Attended site to carry out the heating system inspection. The boiler and all radiators were run and checked. 1hr labour 55<\/p>

30\/09\/2024 13:51 (travis)<\/b>Attended and found new tenant moved in,Tenant said inventory has already been carried out by the lady from CBRE ?.<\/p>

30\/09\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61929","activity_ticket_id":"57752","ticket_reference":"HDT58837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issue - for Monday 23rd September ","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 1","cs_id":"195","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/24","activity_end":"2024-09-23 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71308","activity_notes":"Hot water issue - for Monday 23rd September anytime from 10am - tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 14:23 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 14:24 (jane)<\/b>for Monday 23rd September awaiting access<\/p>

20\/09\/2024 16:08 (jane)<\/b>for Monday 23rd September anytime from 10am - tenant will be home <\/p>

24\/09\/2024 14:38 (michaelk)<\/b>Attended site to investigate hot water issue. Could find no faults present. Checked both bathrooms and all hot water outlets. 2hrs labour 105<\/p>

24\/09\/2024 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61930","activity_ticket_id":"57753","ticket_reference":"HDT58838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and Gas and PAT testing - 30th September - Works need to be completed ready on the 4th October for cleaners ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/10\/24","activity_end":"2024-10-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71309","activity_notes":"Inter-tenancy checks and Gas and PAT testing - Works need to be completed ready on the 4th October for cleaners Tuesday PM 2 kitchen windows 1 small living room1 small hallway to measure for roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 14:29 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 14:20 (travis)<\/b>Attended and made a pre ITC intinary of works\/ materials needed to complete.<\/p>

01\/10\/2024 07:27 (michaelk)<\/b>Completed full compliance testing 185.Note; the expansion vessel requires changing, have ordered and informed lilian.<\/p>

01\/10\/2024 10:04 (jane)<\/b>Completed full compliance testing Note; the expansion vessel requires changing, we have ordered a replacement <\/p>

01\/10\/2024 15:23 (travis)<\/b>Itc works,Regrouped bathroom floor,Refitted bathroom door handle,Replaced silicone around apartment where floor meets skirting\/beading.<\/p>

02\/10\/2024 05:58 (michaelk)<\/b>Attended site to replace the faulty expansion vessel and leave in full working order. Completed a venting cycle and fully heat tested boiler and system. 3hrs labour plus parts 285.16 ex vat.<\/p>

03\/10\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61931","activity_ticket_id":"57753","ticket_reference":"HDT58838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and Gas and PAT testing - 30th September - Works need to be completed ready on the 4th October for cleaners ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71310","activity_notes":"Inter-tenancy checks of radiator and boiler Gas and PAT testing - 30th September - Works need to be completed ready on the 4th October for cleaners ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 14:29 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 14:20 (travis)<\/b>Attended and made a pre ITC intinary of works\/ materials needed to complete.<\/p>

01\/10\/2024 07:27 (michaelk)<\/b>Completed full compliance testing 185.Note; the expansion vessel requires changing, have ordered and informed lilian.<\/p>

01\/10\/2024 10:04 (jane)<\/b>Completed full compliance testing Note; the expansion vessel requires changing, we have ordered a replacement <\/p>

01\/10\/2024 15:23 (travis)<\/b>Itc works,Regrouped bathroom floor,Refitted bathroom door handle,Replaced silicone around apartment where floor meets skirting\/beading.<\/p>

02\/10\/2024 05:58 (michaelk)<\/b>Attended site to replace the faulty expansion vessel and leave in full working order. Completed a venting cycle and fully heat tested boiler and system. 3hrs labour plus parts 285.16 ex vat.<\/p>

03\/10\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61932","activity_ticket_id":"57754","ticket_reference":"HDT58839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16478 - Damaged wall repair and door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/09\/24","activity_end":"2024-09-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71311","activity_notes":"Damaged wall repair and door If you can carry out both elements For Monday 23rd September ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2024 15:20 (jane)<\/b>For Monday 23rd September <\/p>

24\/09\/2024 06:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61933","activity_ticket_id":"57755","ticket_reference":"HDT58840","ticket_client":"1961","client_name":"August Equity","ticket_title":"Disabled access toilet on the first floor is leaking","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71312","activity_notes":"Disabled access toilet on the first floor is leaking","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 16:13 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 16:15 (jane)<\/b>This is an office - for Monday afternoon 23rd September <\/p>

23\/09\/2024 09:43 (michaelk)<\/b>Attended site this morning to investigate leak. There was no leak at the time of visit, however there are sign of a leak beneath the pan. The pan is a disabled, back to wall type that will require 2 x engineers to remove, due to the weight. The toilet has been locked off and the tenant has been made aware.1hr labour<\/p>

23\/09\/2024 10:00 (sandra)<\/b>to reattend and remove toilet. Waiting on confirmation of Lee being available <\/p>

02\/10\/2024 11:16 (sandra)<\/b>The leak from August Equity is coming through into the stairwell by reception.We believe it is coming form the 1st Floor Disabled toilet floor.We can only trace the problem through the ceiling and a hatch will need to be cut where there is already damage.We want to carry this out on Friday.Can you give the permission for us to carry these works out.<\/p>

03\/10\/2024 14:38 (sandra)<\/b>waiting on permit to be completed and approved <\/p>

08\/10\/2024 09:54 (sandra)<\/b>accepted for Wednesday 10th<\/p>

10\/10\/2024 07:20 (michaelk)<\/b>Attended site to cut the ceiling on the stairwell, to investigate the cause of the recent water damage. The problem was traced to the disabled wetroom floor drain, which was observed leaking when the shower was run. We have isolated the shower and a report has been forwarded to the office. 4hrs labour 205<\/p>

15\/10\/2024 11:59 (travis)<\/b>Cleaned and sealed around floor outlet,Reinstated section of tile,Grouted around damaged area and applied new mastic to bottom of wall.<\/p>

15\/10\/2024 13:20 (jane)<\/b>(Ticket Closed)<\/p>

13\/11\/2024 13:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2024 13:16 (jane)<\/b>(Ticket Closed)<\/p>

14\/11\/2024 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61934","activity_ticket_id":"57756","ticket_reference":"HDT58841","ticket_client":"2168","client_name":"MVE Management Ltd ","ticket_title":"Landlord's furniture removal - For Monday morning 23rd September ","ticket_address_1":"3rd Floor ","ticket_address_2":"23 Neal Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"3rd Floor ","cs_id":"3041","cs_address_2":"23 Neal Street ","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"3041","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/09\/24","activity_end":"2024-09-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71313","activity_notes":"Landlord's furniture removal - For Monday morning 23rd September pick up the furniture (table and stools)Pick up from 3rd Floor 23 Neal Street WC2H 9PUDrop off to Becket house 36 Old Jewry 4th floor upper Mezz EC2R8DD","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 16:27 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 16:28 (jane)<\/b>Please send an invoice addressed to the below:MVE Management Limited2nd Floor National House60-66 Wardour StreetLondonW1F 0TA<\/p>

23\/09\/2024 11:51 (travis)<\/b>Collection and delivery of desk and stairs to old Drury,Also carpet tiles <\/p>

23\/09\/2024 12:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61935","activity_ticket_id":"57756","ticket_reference":"HDT58841","ticket_client":"2168","client_name":"MVE Management Ltd ","ticket_title":"Landlord's furniture removal - For Monday morning 23rd September ","ticket_address_1":"3rd Floor ","ticket_address_2":"23 Neal Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"3rd Floor ","cs_id":"3041","cs_address_2":"23 Neal Street ","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"3041","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"23\/09\/24","activity_end":"2024-09-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71314","activity_notes":"Landlord's furniture removal - For Monday morning 23rd September pick up the furniture (table and stools)Pick up from 3rd Floor 23 Neal Street WC2H 9PUDrop off to Becket house 36 Old Jewry 4th floor upper Mezz EC2R8DD","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2024 16:27 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 16:28 (jane)<\/b>Please send an invoice addressed to the below:MVE Management Limited2nd Floor National House60-66 Wardour StreetLondonW1F 0TA<\/p>

23\/09\/2024 11:51 (travis)<\/b>Collection and delivery of desk and stairs to old Drury,Also carpet tiles <\/p>

23\/09\/2024 12:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61936","activity_ticket_id":"57757","ticket_reference":"HDT58842","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Main front door lock not operating correctly.","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Wellington Court ","cs_id":"3007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3007","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/09\/24","activity_end":"2024-09-21 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71315","activity_notes":"Main front door lock not operating correctly.","activity_timesheet":"2","ticket_notes_combined":"

21\/09\/2024 16:45 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 08:36 (roy)<\/b>Door release brokenUnable to replace until MondayMade safe securing door<\/p>

23\/09\/2024 09:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61937","activity_ticket_id":"57758","ticket_reference":"HDT58843","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT58842 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Wellington Court ","cs_id":"3007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3007","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/24","activity_end":"2024-09-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71316","activity_notes":"HDT58842 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 09:01 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 12:59 (roy)<\/b>Foxes have been to site and lock needs to be ordered.Tomorrow to fit<\/p>

24\/09\/2024 15:11 (roy)<\/b>Foxes returned and fitted new electronic keeperTook a long time<\/p>

24\/09\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61938","activity_ticket_id":"57759","ticket_reference":"HDT58844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators not working ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/24","activity_end":"2024-09-23 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71317","activity_notes":"radiators not working ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 09:46 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 09:47 (sandra)<\/b>access today with keys <\/p>

24\/09\/2024 14:37 (michaelk)<\/b>Attended site to fire up the heating system and to check the front room. Confirmed correct operation. Attended some of Greg's other properties to adjust and confirm the heating controls. 3hrs labour 155<\/p>

24\/09\/2024 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61939","activity_ticket_id":"57760","ticket_reference":"HDT58845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"issue with shower ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/24","activity_end":"2024-09-25 18:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71318","activity_notes":"issue with shower The hot water on\/off button has come off and the shower cannot be turned ontoday with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 09:49 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 09:49 (sandra)<\/b>today with keys <\/p>

24\/09\/2024 14:35 (michaelk)<\/b>Attended site to investigate damaged shower button. A replacement shower is required. Replacement ordered. 2hrs labour 105<\/p>

24\/09\/2024 15:16 (jane)<\/b>Attended site to investigate damaged shower button. A replacement shower is required. Replacement ordered - Email Sent<\/b><\/p>

26\/09\/2024 07:47 (michaelk)<\/b>Collected replacement shower and attended site to install. Completed installation, commissioned and left in full working order. 4hrs labour plus parts, total 334.99 ex vat.<\/p>

26\/09\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61940","activity_ticket_id":"57761","ticket_reference":"HDT58846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 3 Goodwins House","cs_id":"929","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/24","activity_end":"2024-10-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71319","activity_notes":"after 9amFor Thursday 24th October - with keys Please arrange a second visit to grout bathroom wall and replace toilet seat and remove the newly installed blinds","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 10:46 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 10:47 (sandra)<\/b>tenant wants 1st October. emailed to confirm 8am <\/p>

01\/10\/2024 11:01 (travis)<\/b>Attended to take details of grout colour, toilet seat size and blinds but couldn't get any answer from tenant.<\/p>

01\/10\/2024 13:01 (travis)<\/b>Attended with keys,Sent replacement blind details to office,Measured toilet seat and have the bathroom grout colour,Will return to complete once blinds are delivered.<\/p>

01\/10\/2024 14:01 (jane)<\/b>2No x blinds on order - 2\/3 week lead-time <\/p>

14\/10\/2024 09:59 (sandra)<\/b>access requested for Friday 18th<\/p>

15\/10\/2024 14:45 (sandra)<\/b>chased access for Friday 18th<\/p>

16\/10\/2024 11:20 (sandra)<\/b>Spoke to Edyta and she is going to chase the tenant for Friday appointment 18th<\/p>

16\/10\/2024 11:24 (sandra)<\/b>tenant will be home but you are to collect keys as they are on a work call between 8 - 10am<\/p>

18\/10\/2024 09:49 (travis)<\/b>Attended with keys and removed broken blinds and fitted new,Please arrange a second visit to grout bathroom wall and replace toilet seat.<\/p>

18\/10\/2024 10:14 (jane)<\/b>Arranging access for Friday 25th October For a second visit to grout bathroom wall and replace toilet seat<\/p>

18\/10\/2024 16:00 (jane)<\/b>Tenant has requested for Thursday 24th October - Awaiting to confirm if access with keys or tenant home <\/p>

22\/10\/2024 09:20 (sandra)<\/b>confirmed 24th Thursday after 9am with keys <\/p>

24\/10\/2024 14:49 (travis)<\/b>Bathroom grouting works and toilet seat replaced.<\/p>

24\/10\/2024 14:55 (jane)<\/b>Tenant requested different blinds, awaiting samples from blind company<\/p>

08\/11\/2024 09:39 (sandra)<\/b>emailed for tenant to provide link of blinds they prefer <\/p>

05\/12\/2024 15:30 (jane)<\/b>Emailed client with link for further blinds, awaiting reply <\/p>

20\/12\/2024 12:21 (sandra)<\/b>(Placed On Hold) no further details yet for blinds <\/p>

04\/03\/2025 11:01 (jane)<\/b>(Ticket Closed)<\/p>

04\/03\/2025 11:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/03\/2025 11:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/03\/2025 15:28 (jane)<\/b>Blinds on order - anticipated dispatch date 7th April <\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61941","activity_ticket_id":"57762","ticket_reference":"HDT58847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak through ceiling ","ticket_address_1":"Flat 3A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 3A","cs_id":"3020","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3020","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/24","activity_end":"2024-09-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71320","activity_notes":"leak through ceiling by rain coming through the ceiling, sameplace, bedroom, above the window. Would you get someone to come roundand check the drain?engineer to collect keys No 21B1 to gain access to the roof.tenant will be home in flat tomorrow ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 12:09 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 13:53 (sandra)<\/b>tenant will be home Tuesday and keys can be collected for the roof <\/p>

24\/09\/2024 15:38 (travis)<\/b>Collected keys and attended property, tenant not in so gained access to roof above problem area.Found fault in lead gully above (photos attached),Have attended here before with Eva and Lillian and was told I couldn't carry out this job because of health and safety for roof access.Can't move forward with this until instructed to buy Eva (CBRE).<\/p>

25\/09\/2024 14:55 (jane)<\/b>Requested access for Friday afternoon 27th September <\/p>

25\/09\/2024 15:27 (jane)<\/b>Reattending on Thursday morning 26th September - No need to access Flat 3A<\/p>

25\/09\/2024 15:58 (jane)<\/b>Reattend on Thursday morning 26th September <\/p>

26\/09\/2024 09:57 (travis)<\/b>Roof gully repairs,Peeled back lead gully and cleaned\/ dried area,Filled void with melted bitumen,Covered with bitumous flash banding and final coat of aquaseal roof paint.Redressed leadworks back into place <\/p>

26\/09\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61942","activity_ticket_id":"57751","ticket_reference":"HDT58836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - For 24th September ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/09\/24","activity_end":"2024-09-27 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71321","activity_notes":"Inter-tenancy checks - For 24th September ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2024 14:12 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 10:20 (sandra)<\/b>delay in tenant moving out. Moves out AM 26th <\/p>

26\/09\/2024 11:32 (travis)<\/b>Attended above property with keys and found tenant isn't moving out until tomorrow?,Made my apologies and left.To be rebooked in.<\/p>

30\/09\/2024 08:07 (michaelk)<\/b>Attended site to carry out the heating system inspection. The boiler and all radiators were run and checked. 1hr labour 55<\/p>

30\/09\/2024 13:51 (travis)<\/b>Attended and found new tenant moved in,Tenant said inventory has already been carried out by the lady from CBRE ?.<\/p>

30\/09\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61943","activity_ticket_id":"57399","ticket_reference":"HDT58484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenant checks and gas and pat testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"25\/09\/24","activity_end":"2024-09-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71322","activity_notes":"inter-tenant checks and gas and pat testing new tenant moves in on 4th October ","activity_timesheet":null,"ticket_notes_combined":"

08\/08\/2024 16:42 (System)<\/b>Ticket Created<\/p>

09\/08\/2024 11:29 (sandra)<\/b>ITC's booked for 30th September and new tenant moves in on 4th October <\/p>

20\/09\/2024 09:36 (jane)<\/b>For Wednesday 25th September Please collect keys from LIlian for access<\/p>

25\/09\/2024 11:16 (travis)<\/b>ITC works.<\/p>

26\/09\/2024 07:51 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/09\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61944","activity_ticket_id":"57274","ticket_reference":"HDT58359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"01\/10\/24","activity_end":"2024-10-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71323","activity_notes":"Inter-tenancy checks","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2024 16:06 (System)<\/b>Ticket Created<\/p>

25\/07\/2024 16:07 (sandra)<\/b>booked for 25th September<\/p>

09\/08\/2024 11:28 (sandra)<\/b>rescheduled for 24th <\/p>

09\/08\/2024 11:28 (sandra)<\/b>24th September <\/p>

24\/09\/2024 12:02 (travis)<\/b>ITC works.<\/p>

26\/09\/2024 07:50 (michaelk)<\/b>Attended site to run up the heating system and check for any issues. Allowed underfloor manifold to reach temperature and left in full working order. Note; the potable water expansion vessel was found flooded which requires changing. The part has been ordered. 2hrs labour 105<\/p>

26\/09\/2024 09:24 (jane)<\/b>Attended site to run up the heating system and check for any issues. Allowed underfloor manifold to reach temperature and left in full working order. Note; the potable water expansion vessel was found flooded which requires changing. The part has been ordered. - Email Sent<\/b><\/p>

26\/09\/2024 12:48 (travis)<\/b>Asked to return by Lillian to mastic to sides of toilet and shower tray,also removed bathroom blind.<\/p>

30\/09\/2024 18:47 (michaelk)<\/b>Attended site to draindown the unvented cylinder and to replace the 18l expansion vessel. Refilled cylinder and left the hot water system in full working order. 3hrs labour plus parts, total 203.70 ex vat.<\/p>

01\/10\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61945","activity_ticket_id":"57753","ticket_reference":"HDT58838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and Gas and PAT testing - 30th September - Works need to be completed ready on the 4th October for cleaners ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/09\/24","activity_end":"2024-09-30 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71324","activity_notes":"Inter-tenancy checks and Gas and PAT testing - 30th September - Works need to be completed ready on the 4th October for cleaners ","activity_timesheet":null,"ticket_notes_combined":"

20\/09\/2024 14:29 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 14:20 (travis)<\/b>Attended and made a pre ITC intinary of works\/ materials needed to complete.<\/p>

01\/10\/2024 07:27 (michaelk)<\/b>Completed full compliance testing 185.Note; the expansion vessel requires changing, have ordered and informed lilian.<\/p>

01\/10\/2024 10:04 (jane)<\/b>Completed full compliance testing Note; the expansion vessel requires changing, we have ordered a replacement <\/p>

01\/10\/2024 15:23 (travis)<\/b>Itc works,Regrouped bathroom floor,Refitted bathroom door handle,Replaced silicone around apartment where floor meets skirting\/beading.<\/p>

02\/10\/2024 05:58 (michaelk)<\/b>Attended site to replace the faulty expansion vessel and leave in full working order. Completed a venting cycle and fully heat tested boiler and system. 3hrs labour plus parts 285.16 ex vat.<\/p>

03\/10\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61946","activity_ticket_id":"57763","ticket_reference":"HDT58848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mail box needs replacement locks and keys ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/24","activity_end":"2024-09-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71325","activity_notes":"mail box needs replacement locks and keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 13:51 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 09:47 (travis)<\/b>Attended property and found cam lock to metal postbox beyond repair,Drilled out old lock and removed, sourced new lock to suit and fitted,Delivered keys to tenant on top floor 4.2,<\/p>

26\/09\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>

27\/09\/2024 09:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/09\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61947","activity_ticket_id":"57764","ticket_reference":"HDT58849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak to be investigated on ceiling ","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/09\/24","activity_end":"2024-09-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71326","activity_notes":"leak to be investigated on ceiling The tenant have granted access to investigate Tuesday 112 B216 Little Newport StMain door entrance \/ Riser-Roof keys117 B216 Little Newport StFlat 5","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 14:25 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 14:26 (sandra)<\/b>tenant has approved access with keys Tuesday morning <\/p>

24\/09\/2024 09:39 (travis)<\/b>Roof leak,Gained access to roof and found all gully outlets to be blocked with debris and timber,removed all blockages and swept\/flushed through all perimeter gullies.<\/p>

24\/09\/2024 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61948","activity_ticket_id":"57765","ticket_reference":"HDT58850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/09\/24","activity_end":"2024-09-27 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71327","activity_notes":"keys for able Thursday about 11am Pat will call you half hour before. ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2024 16:40 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 16:56 (sandra)<\/b>waiting for access Tuesday PM <\/p>

24\/09\/2024 09:53 (sandra)<\/b>with keys but call Lilian to meet at the apartment <\/p>

24\/09\/2024 15:43 (travis)<\/b>Tightened up door handle,Freed jammed kitchen window,Fitted sash window locks to both kitchen Windows,Reinstated window restrictors,Measured up for blinds,to be sent separately.Also kitchen window cracked whilst trying to free up,able glaze will now be required to repair.<\/p>

25\/09\/2024 14:50 (sandra)<\/b>keys for able to quote for cracked glass on 26th<\/p>

27\/09\/2024 09:42 (sandra)<\/b>rebooked cracked glass as Pat was stuck in traffic <\/p>

27\/09\/2024 12:08 (travis)<\/b>Collection of keys and access for glazier quote,Keys returned.<\/p>

27\/09\/2024 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61949","activity_ticket_id":"57766","ticket_reference":"HDT58851","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":" Handyman Services","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"25\/09\/24","activity_end":"2024-09-26 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71328","activity_notes":"For Handyman Services on Wednesday 25th and Thursday 26th September","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2024 05:49 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 17:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61950","activity_ticket_id":"57767","ticket_reference":"HDT58852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water issue - low pressure","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/24","activity_end":"2024-09-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71329","activity_notes":"hot water issue - low pressuretenant can give access before 2pm ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 09:28 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 09:29 (sandra)<\/b>waiting on access <\/p>

24\/09\/2024 10:19 (sandra)<\/b>tenant can give access before 2pm <\/p>

25\/09\/2024 08:04 (michaelk)<\/b>Attended site to investigate low heating, system pressure. Inspected boiler, pipework and the system for leaks. I will provide a quote to upgrade radiators that have visible corrosion.2hrs labour 105<\/p>

25\/09\/2024 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61951","activity_ticket_id":"57768","ticket_reference":"HDT58853","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"refix lights behind mirrors in 1st and 2nd floor toilets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/24","activity_end":"2024-09-24 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71330","activity_notes":"re-fix lights behind mirrors on 1st and 2nd floor toilets ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 10:13 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 13:21 (alan)<\/b>Refix lights under mirrors 1st & 2nd floor WCs <\/p>

24\/09\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61952","activity_ticket_id":"57769","ticket_reference":"HDT58854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven not turning on","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/24","activity_end":"2024-09-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71331","activity_notes":"oven not turning onwith tenant between 1.30 and 2.30 and can you put shoe covers on ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 10:42 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 11:06 (sandra)<\/b>with tenant between 1.30 and 2.30<\/p>

24\/09\/2024 15:13 (roy)<\/b>Loose connection All ok<\/p>

24\/09\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61953","activity_ticket_id":"57770","ticket_reference":"HDT58855","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16477 - Floor 1 water damage repairs ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/11\/24","activity_end":"2024-11-06 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71332","activity_notes":"Floor 1 water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 11:03 (jane)<\/b>Requested access for Friday 4th October <\/p>

25\/09\/2024 13:58 (jane)<\/b>Re-requested access for Friday morning 27th September <\/p>

26\/09\/2024 15:52 (jane)<\/b>Advised we can attend on Friday 4th October <\/p>

03\/10\/2024 09:27 (jane)<\/b>Update from Client : Works postponed Further to your below email confirming the redecoration works have been pencilled in for 4th October, unfortunately we will need to cancel these works. The tenant has experienced a number of issues with this windowsill and today we have put a temporary fix in place but the project manager is attending site on Friday to determine what permanent measures need to be put in place.As such, please can we postpone the works until further notice<\/p>

23\/10\/2024 10:48 (jane)<\/b>Chased client with regards to the redecoration works <\/p>

11\/11\/2024 15:48 (sandra)<\/b>access confirmed for 5am on Tuesday 12th <\/p>

12\/11\/2024 10:39 (jack)<\/b>Done 145<\/p>

12\/11\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2024 14:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/12\/2024 16:01 (sandra)<\/b>booked for 20th <\/p>

20\/12\/2024 13:56 (jack)<\/b>Complete 310<\/p>

20\/12\/2024 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61954","activity_ticket_id":"57771","ticket_reference":"HDT58856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle to be refitted ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"04\/10\/24","activity_end":"2024-10-04 14:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71333","activity_notes":"door handle to be refitted meet Lilian in about half an hour ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2024 11:50 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 09:18 (jane)<\/b>Frosted film on order for 4No windows - 5 day lead-time <\/p>

09\/10\/2024 15:39 (sandra)<\/b>access requested <\/p>

10\/10\/2024 12:29 (sandra)<\/b>Frosted film booked for Friday after 10am <\/p>

11\/10\/2024 13:25 (travis)<\/b>Applying privacy film over bathroom windows.<\/p>

11\/10\/2024 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61955","activity_ticket_id":"57772","ticket_reference":"HDT58857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 1","cs_id":"898","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"898","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/24","activity_end":"2024-10-01 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71334","activity_notes":"Gas compliance testing without PATwith keys 1st oct ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:03 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:06 (sandra)<\/b>1st October <\/p>

27\/09\/2024 15:19 (sandra)<\/b>with keys <\/p>

02\/10\/2024 05:45 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/10\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61956","activity_ticket_id":"57773","ticket_reference":"HDT58858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/24","activity_end":"2024-10-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71335","activity_notes":"Gas compliance testing without PAT1st Oct with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:08 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:09 (sandra)<\/b>1st Oct<\/p>

27\/09\/2024 15:19 (sandra)<\/b>with keys <\/p>

02\/10\/2024 05:44 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/10\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61957","activity_ticket_id":"57774","ticket_reference":"HDT58859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/24","activity_end":"2024-10-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71336","activity_notes":"PAT test 3rd Oct","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:10 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 09:29 (roy)<\/b>Pat test<\/p>

03\/10\/2024 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61958","activity_ticket_id":"57775","ticket_reference":"HDT58860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/24","activity_end":"2024-10-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71337","activity_notes":"Gas compliance testing without PAT3rd Oct ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:12 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:13 (sandra)<\/b>3rd Oct <\/p>

03\/10\/2024 18:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 19:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61959","activity_ticket_id":"57776","ticket_reference":"HDT58861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"949","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"949","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/24","activity_end":"2024-10-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71338","activity_notes":"Gas compliance testing without PAT3 Oct ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:20 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:20 (sandra)<\/b>3rd Oct<\/p>

03\/10\/2024 18:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 19:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61960","activity_ticket_id":"57777","ticket_reference":"HDT58862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/24","activity_end":"2024-10-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71339","activity_notes":"Gas compliance testing without PAT3rd Oct ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:21 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:22 (sandra)<\/b>3rd Oct <\/p>

03\/10\/2024 18:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 19:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61961","activity_ticket_id":"57778","ticket_reference":"HDT58863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/24","activity_end":"2024-10-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71340","activity_notes":"Gas compliance testing without PAT3rd Oct ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:23 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:24 (sandra)<\/b>3rd Oct <\/p>

03\/10\/2024 18:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 19:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61962","activity_ticket_id":"57779","ticket_reference":"HDT58864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/24","activity_end":"2024-10-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71341","activity_notes":"PAT test 3rd Oct ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:26 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 10:15 (roy)<\/b>Pat test <\/p>

03\/10\/2024 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61963","activity_ticket_id":"57780","ticket_reference":"HDT58865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/24","activity_end":"2024-10-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71342","activity_notes":"Gas compliance testing without PAT8th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:29 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:30 (sandra)<\/b>8th <\/p>

09\/10\/2024 07:01 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/10\/2024 07:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61964","activity_ticket_id":"57781","ticket_reference":"HDT58866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/24","activity_end":"2024-10-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71343","activity_notes":"Gas compliance testing without PAT8th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:32 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:33 (sandra)<\/b>8th<\/p>

09\/10\/2024 06:59 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/10\/2024 07:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61965","activity_ticket_id":"57782","ticket_reference":"HDT58867","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/24","activity_end":"2024-10-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71344","activity_notes":"Gas compliance testing without PAT8th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:35 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:36 (sandra)<\/b>8th<\/p>

09\/10\/2024 06:59 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/10\/2024 07:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61966","activity_ticket_id":"57783","ticket_reference":"HDT58868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71345","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:43 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:45 (sandra)<\/b>9th oct <\/p>

10\/10\/2024 07:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61967","activity_ticket_id":"57784","ticket_reference":"HDT58869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71346","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:46 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 09:53 (sandra)<\/b>9th<\/p>

10\/10\/2024 07:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61968","activity_ticket_id":"57785","ticket_reference":"HDT58870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71347","activity_notes":"Gas compliance testing without PAT9th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:49 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:50 (sandra)<\/b>9th<\/p>

10\/10\/2024 07:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61969","activity_ticket_id":"57786","ticket_reference":"HDT58871","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/24","activity_end":"2024-10-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71348","activity_notes":"Gas compliance testing without PAT10th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:53 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:54 (sandra)<\/b>10th oct<\/p>

11\/10\/2024 07:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/10\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61970","activity_ticket_id":"57787","ticket_reference":"HDT58872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"60 Chandos Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 2","cs_id":"239","cs_address_2":"60 Chandos Place","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"239","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/24","activity_end":"2024-10-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71349","activity_notes":"Gas compliance testing without PAT10th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:55 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 12:57 (sandra)<\/b>10th<\/p>

08\/10\/2024 09:53 (sandra)<\/b>10th<\/p>

08\/10\/2024 09:53 (sandra)<\/b>10th<\/p>

11\/10\/2024 07:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/10\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61971","activity_ticket_id":"57788","ticket_reference":"HDT58873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/24","activity_end":"2024-10-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71350","activity_notes":"Gas compliance testing without PAT10th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 12:59 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 09:53 (sandra)<\/b>10th<\/p>

11\/10\/2024 07:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/10\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61972","activity_ticket_id":"57789","ticket_reference":"HDT58874","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"MDR\/JH\/16467 - Repairs to pillar and table ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/24","activity_end":"2024-10-03 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71351","activity_notes":"Repairs to pillar and table ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 15:20 (sandra)<\/b>booked for Thursday 3rd at 8am <\/p>

24\/09\/2024 15:55 (sandra)<\/b>Please advise the engineer that please ring the bell to the left side of the service door when he arrives at Tokyo Diner. Some staff will be here from 8:00 am, so they will open the door for him.Emergency:Gayan (kitchen manager) will be here. His mobile : 07414 716 410<\/p>

03\/10\/2024 11:02 (travis)<\/b>List of quoted maintenance works.<\/p>

03\/10\/2024 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61973","activity_ticket_id":"57790","ticket_reference":"HDT58875","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":"MDR\/JH\/16452 - TV Screen ","ticket_address_1":"7-8 Fredericks Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"7-8 Fredericks Place ","cs_id":"3037","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3037","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/09\/24","activity_end":"2024-09-25 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71352","activity_notes":"TV Screen - Collect from 7-8 Frederick's Place, London, EC2R 8ABsub basement where the TV is located We will need the screen collected and delivered to Brother Marcus (St Martins Courtyard) at 8am on the 25th September and set up, and then picked up at 11am that day and taken back to the City office.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2024 14:57 (travis)<\/b>Collection and delivery of TV and stand.<\/p>

25\/09\/2024 15:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61974","activity_ticket_id":"57791","ticket_reference":"HDT58876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16460 - Replacement integrated washer\/dryer -Option Two - Siemens Replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/24","activity_end":"2024-10-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71353","activity_notes":"Replacement integrated washer\/dryer with keys 2\/10 ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 14:58 (sandra)<\/b>booked for Wednesday 2nd <\/p>

25\/09\/2024 14:44 (sandra)<\/b>Access confirmed with keys <\/p>

02\/10\/2024 13:34 (roy)<\/b>Assist Travis in removing machine<\/p>

02\/10\/2024 15:43 (travis)<\/b>Removed\/installed washer\/dryer,Awaiting correct hinges to complete.<\/p>

02\/10\/2024 15:47 (jane)<\/b>Contacted AO.com they are sourcing new hinges <\/p>

03\/10\/2024 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61975","activity_ticket_id":"57792","ticket_reference":"HDT58877","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"blocked toilet ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/24","activity_end":"2024-09-24 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71354","activity_notes":"blocked toilet Blocked toilet on the first floorAccess via keys from security","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 15:23 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 08:02 (michaelk)<\/b>Attended site to un-block 2nd floor office toilet, left in full working order. 1hr 55<\/p>

25\/09\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61976","activity_ticket_id":"57793","ticket_reference":"HDT58878","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16472 - Entrance redecoration ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/10\/24","activity_end":"2024-10-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71355","activity_notes":"Entrance redecoration - To commence Thursday 10th\/Friday 11th October","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2024 09:56 (jane)<\/b>To commence Thursday 10th\/Friday 11th October<\/p>

10\/10\/2024 11:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61977","activity_ticket_id":"57794","ticket_reference":"HDT58879","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16473 - Entrance redecoration ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"17\/10\/24","activity_end":"2024-10-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71356","activity_notes":"Entrance redecoration Thursday 17th October ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 10:11 (jane)<\/b>For Thursday 17th October <\/p>

18\/10\/2024 08:42 (jack)<\/b>Done 250<\/p>

18\/10\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61978","activity_ticket_id":"57795","ticket_reference":"HDT58880","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16474 - Entrance redecoration ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/10\/24","activity_end":"2024-10-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71357","activity_notes":"Entrance redecoration Wednesday 16th October ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 10:07 (jane)<\/b>For Wednesday 16th October <\/p>

18\/10\/2024 08:40 (jack)<\/b>Done 250<\/p>

18\/10\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61979","activity_ticket_id":"57796","ticket_reference":"HDT58881","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16475 - Entrance redecoration ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/10\/24","activity_end":"2024-10-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71358","activity_notes":"Entrance redecoration Tuesday 15th October ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 10:06 (jane)<\/b>For Tuesday 15th October <\/p>

16\/10\/2024 12:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61980","activity_ticket_id":"57797","ticket_reference":"HDT58882","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16476 - Entrance redecoration ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/10\/24","activity_end":"2024-10-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71359","activity_notes":"Entrance redecoration To commence on Wednesday 9th October ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2024 09:53 (jane)<\/b>To commence on Wednesday 9th October <\/p>

10\/10\/2024 11:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61981","activity_ticket_id":"57798","ticket_reference":"HDT58883","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16480 - 4th Floor Office - Water damage repairs ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/10\/24","activity_end":"2024-10-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71360","activity_notes":"4th Floor Office - Water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 15:12 (jack)<\/b>Done - 630<\/p>

31\/10\/2024 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61982","activity_ticket_id":"57799","ticket_reference":"HDT58884","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/JH\/16471 - To change battery inside BMS system ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2976","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2976","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/24","activity_end":"2024-10-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71361","activity_notes":"To change battery inside BMS system ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2024 11:08 (sandra)<\/b>requested access for Friday 27th 8am <\/p>

30\/09\/2024 08:05 (michaelk)<\/b>Attended site tonremove the bms controller for a repair to be carried out off-site. 1hr labour 55<\/p>

08\/10\/2024 10:38 (sandra)<\/b>Booked for Friday 11th to complete <\/p>

21\/10\/2024 11:22 (sandra)<\/b>rescheduled for Tuesday 22nd <\/p>

24\/10\/2024 15:12 (sandra)<\/b>rescheduled for Friday 25th<\/p>

30\/10\/2024 06:22 (michaelk)<\/b>Attended site to replace the bms unit following electronic battery installation. The new or refurbished bms has been quoted. 1hr labour 55<\/p>

30\/10\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61983","activity_ticket_id":"57800","ticket_reference":"HDT58885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JS\/SW\/16479 - Redecoration ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"26\/09\/24","activity_end":"2024-09-26 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71362","activity_notes":"Redecoration ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 09:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61984","activity_ticket_id":"57801","ticket_reference":"HDT58886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/24","activity_end":"2024-10-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71363","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2024 16:02 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 16:03 (sandra)<\/b>16th<\/p>

15\/10\/2024 09:37 (sandra)<\/b>(Ticket Closed)<\/p>

15\/10\/2024 11:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/10\/2024 11:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/10\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61985","activity_ticket_id":"57802","ticket_reference":"HDT58887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/24","activity_end":"2024-10-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71364","activity_notes":"Gas compliance testing without PAT16th","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 16:13 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 16:13 (sandra)<\/b>16th<\/p>

17\/10\/2024 05:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/10\/2024 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61986","activity_ticket_id":"57765","ticket_reference":"HDT58850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"09\/10\/24","activity_end":"2024-10-09 16:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71365","activity_notes":"list of works kitchen window cracked ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2024 16:40 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 16:56 (sandra)<\/b>waiting for access Tuesday PM <\/p>

24\/09\/2024 09:53 (sandra)<\/b>with keys but call Lilian to meet at the apartment <\/p>

24\/09\/2024 15:43 (travis)<\/b>Tightened up door handle,Freed jammed kitchen window,Fitted sash window locks to both kitchen Windows,Reinstated window restrictors,Measured up for blinds,to be sent separately.Also kitchen window cracked whilst trying to free up,able glaze will now be required to repair.<\/p>

25\/09\/2024 14:50 (sandra)<\/b>keys for able to quote for cracked glass on 26th<\/p>

27\/09\/2024 09:42 (sandra)<\/b>rebooked cracked glass as Pat was stuck in traffic <\/p>

27\/09\/2024 12:08 (travis)<\/b>Collection of keys and access for glazier quote,Keys returned.<\/p>

27\/09\/2024 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61987","activity_ticket_id":"57803","ticket_reference":"HDT58888","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Investigate possible install of a booster pump for the building \/ loft.","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/24","activity_end":"2024-09-26 10:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71366","activity_notes":"Investigate possible install of a booster pump for the building \/ loft.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2024 09:53 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 07:16 (michaelk)<\/b>Attended site to investigate possible mains booster pump installation. I have forwarded a quote to inspect flat 13 plumbing with a view to jump over the tank to provide mains water to the flat. I believe this could be a better solution to try, before the costs of pumping. 3hrs labour 155<\/p>

27\/09\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61988","activity_ticket_id":"57804","ticket_reference":"HDT58889","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cooking ignitor and dishwasher are not working ","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/24","activity_end":"2024-10-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71367","activity_notes":"cooking ignitor and dishwasher are not working can you check to see if it an electrical issue use keys Wednesday to fit part and also push back the dishwasher that you pulled out and some screws that need to be put back ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2024 10:49 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 10:50 (sandra)<\/b>tenant home PM today <\/p>

27\/09\/2024 09:20 (roy)<\/b>No power to ignition and dishwasher.Have found problem with the neutral behind box surround.Poorly installed and terminal block arching and exposed.Temp repair to get working but need to purchase correct fixings<\/p>

27\/09\/2024 09:33 (sandra)<\/b>new parts to be ordered by Roy <\/p>

08\/10\/2024 11:31 (sandra)<\/b>requested access for 9th<\/p>

08\/10\/2024 12:33 (sandra)<\/b>keys for Wednesday and push back dishwasher that was left out and some screws that need to be put in place <\/p>

09\/10\/2024 18:07 (roy)<\/b>Returned and refixed with terminal block in enclosure.Left working ok<\/p>

10\/10\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61989","activity_ticket_id":"57436","ticket_reference":"HDT58521","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flat 1 - 12 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Wellington Court ","cs_id":"3007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3007","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/24","activity_end":"2024-10-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71368","activity_notes":"PAT test Flat 4","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 16:09 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 15:59 (roy)<\/b>No access into flat 4.Tenant asked if it could be rearranged Pat test flats1,2,3,5 and 6<\/p>

19\/09\/2024 16:29 (jane)<\/b>No access into flat 4. Tenant asked if it could be rearranged<\/p>

25\/09\/2024 10:54 (sandra)<\/b>Flat 4 rebooked as no access given <\/p>

25\/09\/2024 17:38 (roy)<\/b>Pat test 7 to 12No access into flat 4Returned to flat 9 to check power but all ok.Sue wants new machine<\/p>

27\/09\/2024 09:28 (sandra)<\/b>Flat 4 booked for 2nd October <\/p>

02\/10\/2024 14:07 (roy)<\/b>After 4 visitsPat test<\/p>

02\/10\/2024 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61990","activity_ticket_id":"57805","ticket_reference":"HDT58890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fix the lock to the electrical cupboard at level 1","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/24","activity_end":"2024-10-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71369","activity_notes":"fix the lock to the electrical cupboard at level 1looks blocked and cant get key in ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2024 11:50 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 14:04 (travis)<\/b>Attended and found existing lock to electrical cupboard to be non fire rated,Have ordered an fb2 lock and will fit when delivered.<\/p>

25\/09\/2024 14:28 (sandra)<\/b>lock on order <\/p>

27\/09\/2024 16:35 (sandra)<\/b>lock delivered <\/p>

07\/10\/2024 11:56 (travis)<\/b>Replacement of old lock to FB2 Lock to meet fire regulations.<\/p>

07\/10\/2024 13:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61991","activity_ticket_id":"57806","ticket_reference":"HDT58891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 1","cs_id":"195","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"195","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71370","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 11:51 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61992","activity_ticket_id":"57807","ticket_reference":"HDT58892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 2","cs_id":"196","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"196","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71371","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 11:52 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 15:29 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61993","activity_ticket_id":"57808","ticket_reference":"HDT58893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 3","cs_id":"197","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"197","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/24","activity_end":"2024-09-30 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71372","activity_notes":"Gas compliance testing without PATMONDAY WITH KEYS ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 12:01 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 12:01 (sandra)<\/b>30th<\/p>

27\/09\/2024 15:28 (sandra)<\/b>MONDAY WITH KEYS <\/p>

27\/09\/2024 15:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61994","activity_ticket_id":"57809","ticket_reference":"HDT58894","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 4","cs_id":"198","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"198","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/24","activity_end":"2024-09-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71373","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 12:13 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61995","activity_ticket_id":"57810","ticket_reference":"HDT58895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 5","cs_id":"199","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"199","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/24","activity_end":"2024-10-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71374","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 12:17 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 12:21 (sandra)<\/b>1st <\/p>

27\/09\/2024 15:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61996","activity_ticket_id":"57811","ticket_reference":"HDT58896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 6","cs_id":"200","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"200","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/24","activity_end":"2024-10-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71375","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 12:28 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 15:32 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61997","activity_ticket_id":"57812","ticket_reference":"HDT58897","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"boiler issue ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/24","activity_end":"2024-09-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71376","activity_notes":"boiler issue for 201 102 and 203keys for all properties from the 4th floor mercer. knock first ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2024 12:38 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 08:03 (michaelk)<\/b>Collected keys and attended callots to 3 x flats. Flats 102 and 201 required us to re-pressurise the heating system. Note; there is no filling loop installed to carry this out, so a temporary loop has to be connected. Flat 203 required the controllers to be turned on. In all flats we waited for the actuators to move and the circuit returns to start to warm. 3hrs labour 155<\/p>

30\/09\/2024 09:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61998","activity_ticket_id":"57813","ticket_reference":"HDT58898","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet repairs ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"26\/09\/24","activity_end":"2024-09-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71377","activity_notes":"toilet repairs Would it be possible to have a look into the two toilets please? The one is constantly flushing and the other one is marked as out of use but I have no reason for that. ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 14:20 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 14:21 (sandra)<\/b>Thursday 26th<\/p>

26\/09\/2024 17:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT61999","activity_ticket_id":"57791","ticket_reference":"HDT58876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16460 - Replacement integrated washer\/dryer -Option Two - Siemens Replacement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/24","activity_end":"2024-10-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71378","activity_notes":"Replacement integrated washer\/dryer help Travis 2\/10 ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 14:58 (sandra)<\/b>booked for Wednesday 2nd <\/p>

25\/09\/2024 14:44 (sandra)<\/b>Access confirmed with keys <\/p>

02\/10\/2024 13:34 (roy)<\/b>Assist Travis in removing machine<\/p>

02\/10\/2024 15:43 (travis)<\/b>Removed\/installed washer\/dryer,Awaiting correct hinges to complete.<\/p>

02\/10\/2024 15:47 (jane)<\/b>Contacted AO.com they are sourcing new hinges <\/p>

03\/10\/2024 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62000","activity_ticket_id":"57814","ticket_reference":"HDT58899","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16451 - Glazing of windows ","ticket_address_1":"5 Mercer Street:","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"Wc2","cs_address_1":"5 Mercer Street:","cs_id":"2857","cs_address_2":"","cs_town":"London","cs_postcode":"Wc2","ticket_client_site":"2857","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"18\/10\/24","activity_end":"2024-10-18 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71379","activity_notes":"Glazing of windows ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 15:07 (sandra)<\/b>sent to able waiting on date <\/p>

03\/10\/2024 11:58 (sandra)<\/b>emailed for update <\/p>

03\/10\/2024 12:05 (sandra)<\/b>We are currently waiting for the order at the moment, as soon as this has been received we will let you know. 3\/10<\/p>

07\/10\/2024 16:32 (sandra)<\/b>access requested for Thursday 10th <\/p>

08\/10\/2024 09:46 (sandra)<\/b>Go to security and they will give access <\/p>

11\/10\/2024 10:53 (jane)<\/b>Chased Able for an update <\/p>

14\/10\/2024 10:15 (sandra)<\/b>Pat missed appointment. rebooked for Tuesday 15th<\/p>

17\/10\/2024 15:51 (jane)<\/b>Chased Able again for an update<\/p>

18\/10\/2024 09:54 (jane)<\/b>Able Glaze attending today to carry out the glazing <\/p>

18\/10\/2024 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62001","activity_ticket_id":"57762","ticket_reference":"HDT58847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak through ceiling ","ticket_address_1":"Flat 3A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 3A","cs_id":"3020","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3020","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"26\/09\/24","activity_end":"2024-09-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71380","activity_notes":"leak through ceiling by rain coming through the ceiling, sameplace, bedroom, above the window. Would you get someone to come roundand check the drain?","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2024 12:09 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 13:53 (sandra)<\/b>tenant will be home Tuesday and keys can be collected for the roof <\/p>

24\/09\/2024 15:38 (travis)<\/b>Collected keys and attended property, tenant not in so gained access to roof above problem area.Found fault in lead gully above (photos attached),Have attended here before with Eva and Lillian and was told I couldn't carry out this job because of health and safety for roof access.Can't move forward with this until instructed to buy Eva (CBRE).<\/p>

25\/09\/2024 14:55 (jane)<\/b>Requested access for Friday afternoon 27th September <\/p>

25\/09\/2024 15:27 (jane)<\/b>Reattending on Thursday morning 26th September - No need to access Flat 3A<\/p>

25\/09\/2024 15:58 (jane)<\/b>Reattend on Thursday morning 26th September <\/p>

26\/09\/2024 09:57 (travis)<\/b>Roof gully repairs,Peeled back lead gully and cleaned\/ dried area,Filled void with melted bitumen,Covered with bitumous flash banding and final coat of aquaseal roof paint.Redressed leadworks back into place <\/p>

26\/09\/2024 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62002","activity_ticket_id":"57815","ticket_reference":"HDT58900","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16482 - Redecoration works ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/09\/24","activity_end":"2024-09-30 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71381","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 15:54 (sandra)<\/b>The tenant is moving out on the 30th (Mon) hopefully we can start 30th noonNew tenancy starts 7th Oct (Mon)<\/p>

03\/10\/2024 09:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62003","activity_ticket_id":"57816","ticket_reference":"HDT58901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EML towards basement ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/24","activity_end":"2024-10-02 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71382","activity_notes":"investigate faulty EL fitting from ground to basement ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2024 16:09 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 11:31 (alan)<\/b>Disconnect and make safe cable and order replacement light fitting <\/p>

26\/09\/2024 11:38 (jane)<\/b>Disconnected and made safe cable and ordered replacement light fitting - Email Sent<\/b><\/p>

26\/09\/2024 14:18 (jane)<\/b>Returning on Tuesday 1st October with new fitting <\/p>

04\/10\/2024 10:33 (alan)<\/b>Return to site and replace faulty light fitting on wall ground floor on staircase leading to basement <\/p>

04\/10\/2024 11:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62004","activity_ticket_id":"57817","ticket_reference":"HDT58902","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not cleaner and bad odour ","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/10\/24","activity_end":"2024-10-10 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71383","activity_notes":"washer\/dryer not cleaner and bad odour ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2024 16:32 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 16:33 (sandra)<\/b>emailed for appointment <\/p>

26\/09\/2024 11:04 (sandra)<\/b>booked for 2nd October Wednesday <\/p>

27\/09\/2024 10:24 (sandra)<\/b>tenant cannot give access on 2nd requested 10th<\/p>

08\/10\/2024 09:43 (sandra)<\/b>tenant home for access <\/p>

11\/10\/2024 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62005","activity_ticket_id":"57601","ticket_reference":"HDT58686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet seat repairs","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/24","activity_end":"2024-10-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71384","activity_notes":"toilet seat repairstwo of the toilet seats in the ladies block need to be refitted as they have come offone of the seats in the mens block is broken and we would like two new toilet seats orderedone to be fitted and one to be kept at the office (Anna)","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2024 11:46 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 07:31 (michaelk)<\/b>Attended site to re-fit toilet seats in the 1st floor ladies toilet. Inspected the damaged seat in the 2nd floor gents toilet and quoted to supply replacements. Completed work 2hrs labour 105<\/p>

03\/09\/2024 10:19 (michael)<\/b>(Ticket Closed)<\/p>

26\/09\/2024 10:00 (sandra)<\/b>(Ticket Re-Opened)<\/p>

30\/09\/2024 09:45 (sandra)<\/b>received the wrong toilet seats from supplier. re-ordered <\/p>

08\/10\/2024 10:47 (sandra)<\/b>chased delivery with MK <\/p>

21\/10\/2024 11:27 (sandra)<\/b>booked for Tuesday 22nd <\/p>

23\/10\/2024 07:52 (michaelk)<\/b>Attended site to replace the broken toilet seat in the gents toilet and to supply an additional seat for site spares. 272ex vat.<\/p>

23\/10\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62006","activity_ticket_id":"57818","ticket_reference":"HDT58903","ticket_client":"2159","client_name":"Kingsfield Investments Ltd ","ticket_title":"MDR\/JH\/16382 - Refurbishment works ","ticket_address_1":"Flat 11","ticket_address_2":"225 West Road ","ticket_town":"Westcliff-on-Sea","ticket_county":null,"ticket_postcode":"SS0 9DE","cs_address_1":"Flat 11","cs_id":"3012","cs_address_2":"225 West Road ","cs_town":"Westcliff-on-Sea","cs_postcode":"SS0 9DE","ticket_client_site":"3012","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/11\/24","activity_end":"2024-11-29 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71385","activity_notes":"Refurbishment Works ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2024 04:32 (alan)<\/b>Electrical inspection <\/p>

08\/01\/2025 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62007","activity_ticket_id":"57819","ticket_reference":"HDT58904","ticket_client":"2146","client_name":"Sovereign Property Investments Ltd","ticket_title":"MDR\/JH\/16383 - Refurbishment works ","ticket_address_1":"17 Oast Court","ticket_address_2":"Rochford","ticket_town":"Essex","ticket_county":null,"ticket_postcode":"SS4 1US","cs_address_1":"17 Oast Court","cs_id":"3013","cs_address_2":"Rochford","cs_town":"Essex","cs_postcode":"SS4 1US","ticket_client_site":"3013","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/11\/24","activity_end":"2024-11-29 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71386","activity_notes":"Refurbishment works ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2024 06:50 (alan)<\/b>Electrical inspection <\/p>

04\/12\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62008","activity_ticket_id":"57820","ticket_reference":"HDT58905","ticket_client":"2146","client_name":"Sovereign Property Investments Ltd","ticket_title":"MR\/JH\/16384 - Refurbishment works ","ticket_address_1":"19 Oast Court","ticket_address_2":"Rochford ","ticket_town":"Essex","ticket_county":null,"ticket_postcode":"SS4 1US","cs_address_1":"19 Oast Court","cs_id":"3014","cs_address_2":"Rochford ","cs_town":"Essex","cs_postcode":"SS4 1US","ticket_client_site":"3014","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/11\/24","activity_end":"2024-11-29 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71387","activity_notes":"Refurbishment works ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2024 06:49 (alan)<\/b>Electrical inspection <\/p>

04\/12\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62009","activity_ticket_id":"57821","ticket_reference":"HDT58906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/24","activity_end":"2024-10-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71388","activity_notes":"EICR (NICEic)","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2024 10:22 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 10:23 (sandra)<\/b>requested 7th<\/p>

26\/09\/2024 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62010","activity_ticket_id":"57822","ticket_reference":"HDT58907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/24","activity_end":"2024-10-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71389","activity_notes":"EICR (NICEic)","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2024 10:30 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 10:33 (sandra)<\/b>requested 7th <\/p>

26\/09\/2024 11:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62011","activity_ticket_id":"57823","ticket_reference":"HDT58908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 1","cs_id":"974","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/24","activity_end":"2024-10-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71390","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 10:34 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 10:48 (sandra)<\/b>booked 17th between 11 - 3pm <\/p>

16\/10\/2024 15:45 (alan)<\/b>Electrical inspection <\/p>

16\/10\/2024 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62012","activity_ticket_id":"57824","ticket_reference":"HDT58909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1 - 3 water issue ","ticket_address_1":"61 Chandos Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"61 Chandos Place","cs_id":"748","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4HG","ticket_client_site":"748","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/24","activity_end":"2024-09-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71391","activity_notes":"Flat 1 - 3 water issue please check all toilets and sinks in all flats as some of them have no watercollect keys Flats are vacant ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2024 10:42 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62013","activity_ticket_id":"57825","ticket_reference":"HDT58910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/24","activity_end":"2024-10-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71392","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 10:46 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 10:47 (sandra)<\/b>booked 17th between 11 - 3pm <\/p>

17\/10\/2024 19:59 (alan)<\/b>Electrical inspection <\/p>

18\/10\/2024 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62014","activity_ticket_id":"57826","ticket_reference":"HDT58911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/24","activity_end":"2024-10-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71393","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 10:48 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 10:49 (sandra)<\/b>waiting on date <\/p>

26\/09\/2024 11:02 (sandra)<\/b>confirmed for 16th<\/p>

17\/10\/2024 20:00 (alan)<\/b>Electrical inspection <\/p>

18\/10\/2024 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62015","activity_ticket_id":"57827","ticket_reference":"HDT58912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/24","activity_end":"2024-10-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71394","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 10:50 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 10:51 (sandra)<\/b>waiting on confirmation of access for 16th<\/p>

26\/09\/2024 11:02 (sandra)<\/b>confirmed for 16th Adriana will give access <\/p>

17\/10\/2024 20:00 (alan)<\/b>Electrical inspection <\/p>

18\/10\/2024 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62016","activity_ticket_id":"57828","ticket_reference":"HDT58913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/24","activity_end":"2024-10-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71395","activity_notes":"EICR (NICEic)adriana to provide access on 23rd ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 10:52 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 10:54 (sandra)<\/b>waiting on confirmation of date for access<\/p>

26\/09\/2024 11:03 (sandra)<\/b>confirmed for 18th Adriana to give access <\/p>

04\/10\/2024 09:25 (sandra)<\/b>requested Monday 21st <\/p>

04\/10\/2024 09:43 (sandra)<\/b>rebooked for 23rd <\/p>

11\/10\/2024 12:24 (sandra)<\/b>Booked for 23rd Adriana to provide access <\/p>

16\/10\/2024 13:53 (alan)<\/b>Electrical inspection <\/p>

16\/10\/2024 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62017","activity_ticket_id":"57829","ticket_reference":"HDT58914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16485 - Redecoration works ","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"26\/09\/24","activity_end":"2024-09-26 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71396","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2024 11:12 (sandra)<\/b>New tenancy starts 4th Oct, therefore all works to be completed by the 3rd for the Flat to be professionally cleaned<\/p>

27\/09\/2024 09:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62018","activity_ticket_id":"56816","ticket_reference":"HDT57901","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13562 - Testing of Distribution Boards - YEAR 5","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Testing of Distribution Boards ","cs_id":"2986","cs_address_2":"","cs_town":"London","cs_postcode":"E14","ticket_client_site":"2986","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/24","activity_end":"2024-09-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71397","activity_notes":"Testing of Dis Boards - YEAR 5 - Returning on Monday 30th September ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2024 10:07 (jane)<\/b>Attendance early September 2024<\/p>

19\/09\/2024 07:00 (alan)<\/b>Testing <\/p>

19\/09\/2024 15:35 (alan)<\/b>Electric testing <\/p>

25\/09\/2024 16:08 (alan)<\/b>Testing <\/p>

25\/09\/2024 16:08 (alan)<\/b>Testing <\/p>

26\/09\/2024 11:17 (jane)<\/b>Returning on Monday 30th September <\/p>

26\/09\/2024 16:12 (alan)<\/b>Testing<\/p>

01\/10\/2024 08:26 (alan)<\/b>Testing <\/p>

01\/10\/2024 08:53 (michael)<\/b>(Ticket Closed)<\/p>

01\/10\/2024 09:32 (korweb)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2024 09:33 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62019","activity_ticket_id":"57830","ticket_reference":"HDT58915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16489 - Replacement blinds ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/24","activity_end":"2024-11-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71398","activity_notes":"Replacement blinds in receptionWednesday booked after 9.30 with tenant with Roy ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 13:57 (jane)<\/b>Anticipated dispatch date 21\/10\/2024<\/p>

23\/10\/2024 10:59 (sandra)<\/b>needs 2 men <\/p>

23\/10\/2024 12:41 (sandra)<\/b>provisionally booked for 4th <\/p>

30\/10\/2024 11:34 (sandra)<\/b>requested 6th Nov <\/p>

04\/11\/2024 09:25 (sandra)<\/b>the tenant can provide access after 9.30am.Wednesday 6th <\/p>

06\/11\/2024 11:58 (travis)<\/b>Fitted blinds in living room and bedroom.<\/p>

08\/11\/2024 09:38 (sandra)<\/b>provisionally booked for 18th <\/p>

08\/11\/2024 15:53 (roy)<\/b>Assist Travis with blinds<\/p>

11\/11\/2024 13:09 (sandra)<\/b>requested access for kitchen blinds Friday 15th<\/p>

11\/11\/2024 14:06 (sandra)<\/b>tenant can provide access at 9.30 on Friday 15th for kitchen blinds <\/p>

15\/11\/2024 10:42 (travis)<\/b>Collection of blinds and fitment, disposed of old rubbish, packaging ect.<\/p>

15\/11\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62020","activity_ticket_id":"57831","ticket_reference":"HDT58916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16486 - Shower replacement ","ticket_address_1":"Flat 2","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/24","activity_end":"2024-10-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71399","activity_notes":"Shower replacement ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 10:34 (sandra)<\/b>requested access for Tuesday 15th <\/p>

08\/10\/2024 11:52 (sandra)<\/b>Request for Thursday 10th as building is going on Friday <\/p>

08\/10\/2024 14:12 (sandra)<\/b>confirmed <\/p>

10\/10\/2024 11:13 (sandra)<\/b>shower not delivered. rescheduled for Friday <\/p>

10\/10\/2024 11:19 (sandra)<\/b>tenant wants Tuesday <\/p>

16\/10\/2024 06:03 (michaelk)<\/b>Attended site to carry out quoted, complete shower installation. 679.95 ex vat.<\/p>

16\/10\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62021","activity_ticket_id":"57832","ticket_reference":"HDT58917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16487 - Replacement diverter valve and handle to shower ","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/24","activity_end":"2024-10-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71400","activity_notes":"Replacement diverter valve and handle to shower ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 09:49 (sandra)<\/b>requested access for Tuesday AM 8th<\/p>

08\/10\/2024 09:52 (sandra)<\/b>confirmed with codes <\/p>

09\/10\/2024 06:58 (michaelk)<\/b>Completed quoted shower divereter repair, left in full working order 231.35 ex vat.<\/p>

09\/10\/2024 07:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62022","activity_ticket_id":"57833","ticket_reference":"HDT58918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light and plug issues ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/24","activity_end":"2024-10-14 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71401","activity_notes":"light and plug issues the light over the bath has already failed again, kitchen sink waste trap needs replacing","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 13:05 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 17:27 (roy)<\/b>Needs new bulb, lamp holder and transformerSink needs new waste and basket <\/p>

10\/10\/2024 12:49 (roy)<\/b>Have purchased materials now need access<\/p>

15\/10\/2024 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62023","activity_ticket_id":"57834","ticket_reference":"HDT58919","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"minor leak in the connection to the dishwasher\/washing machine ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/24","activity_end":"2024-10-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71402","activity_notes":"minor leak in the connection to the dishwasher\/washing machine ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 13:07 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 13:08 (sandra)<\/b>waiting on access <\/p>

26\/09\/2024 16:41 (sandra)<\/b>Friday Pm with keys <\/p>

08\/10\/2024 10:18 (sandra)<\/b>applied for Wednesday 9th <\/p>

08\/10\/2024 10:29 (sandra)<\/b>booked from 12 - 4pm <\/p>

08\/10\/2024 10:55 (sandra)<\/b>booked for after mid day Wednesday <\/p>

08\/10\/2024 11:08 (sandra)<\/b>tenant wants Wednesday 16th<\/p>

08\/10\/2024 11:08 (sandra)<\/b>about mid day <\/p>

17\/10\/2024 05:50 (michaelk)<\/b>Attended site to investigate reported leak beneath kitchen sink. Tightened washing machine hose and inspected the washing machine valve and could detect no leak. 1hr labour 55<\/p>

17\/10\/2024 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62024","activity_ticket_id":"57835","ticket_reference":"HDT58920","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test ","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/24","activity_end":"2024-10-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71403","activity_notes":"PAT test Tenant home Tuesday 9 - 1pm for PAT test","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 13:11 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 13:12 (sandra)<\/b>requested Monday 30th PM<\/p>

30\/09\/2024 15:51 (sandra)<\/b>tenant home Wednesday 9 - 1pm <\/p>

02\/10\/2024 11:35 (roy)<\/b>All appliances are tenants.Have tested fridge freezer washing machine and dishwasher.Should I load these items onto system.??Wasn't done before either<\/p>

03\/10\/2024 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62025","activity_ticket_id":"57546","ticket_reference":"HDT58631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/24","activity_end":"2024-09-26 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71404","activity_notes":"Boiler issue - No hot water again They can use management keys on the ground floor safely. Message number for codes to safe. 07594220811Then provide quotation for servicing ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2024 16:40 (System)<\/b>Ticket Created<\/p>

27\/08\/2024 16:41 (jane)<\/b>Requested access for tomorrow morning <\/p>

28\/08\/2024 10:04 (jane)<\/b>Chased client for an update, still awaiting access from the tenant <\/p>

28\/08\/2024 16:03 (jane)<\/b>Tenant has confirmed access for Friday 30th August between 11-3pm <\/p>

28\/08\/2024 16:36 (jane)<\/b> For Friday 30th August between 11-3pmPlease use management keys & you can contact Sagiv +44 7398 481750David +447756015484For key safe access codes on the day<\/p>

30\/08\/2024 14:17 (michaelk)<\/b>Attended site to investigate heating system pressure problems. Inspected all internal and external pipework connections. Removed manifold cover and inspected all pipework and actuator connections. No leak could be found. Left system fully operational. 2hrs labour 105<\/p>

30\/08\/2024 14:24 (jane)<\/b>(Ticket Closed)<\/p>

26\/09\/2024 13:25 (jane)<\/b>(Ticket Re-Opened)<\/p>

27\/09\/2024 07:12 (michaelk)<\/b>Attended callout to reset the electric boiler and leave running. I have forwarded a quote to carry out service work and to replace a leaking vent. 2hrs labour 105<\/p>

27\/09\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62026","activity_ticket_id":"57836","ticket_reference":"HDT58921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/24","activity_end":"2024-10-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71405","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 14:26 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:28 (sandra)<\/b>will request access 3rd Oct - 10am<\/p>

03\/10\/2024 10:46 (roy)<\/b>Pat test<\/p>

03\/10\/2024 10:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62027","activity_ticket_id":"57837","ticket_reference":"HDT58922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Top Floor Flat","ticket_address_2":"39 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"Top Floor Flat","cs_id":"2099","cs_address_2":"39 Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"2099","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/24","activity_end":"2024-10-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71406","activity_notes":"PAT test","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 14:29 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:29 (sandra)<\/b>will request access 3rd Oct - 11am access from Buffet restaurant next door<\/p>

03\/10\/2024 13:44 (roy)<\/b>Pat test<\/p>

03\/10\/2024 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62028","activity_ticket_id":"57838","ticket_reference":"HDT58923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test","ticket_address_1":"3rd\/4th Floor Flat ","ticket_address_2":"15a Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"3rd\/4th Floor Flat ","cs_id":"3043","cs_address_2":"15a Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"3043","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/24","activity_end":"2024-10-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71407","activity_notes":"PAT test","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2024 14:30 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:27 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62029","activity_ticket_id":"57839","ticket_reference":"HDT58924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT only","ticket_address_1":"Flat 1 (office)","ticket_address_2":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 1 (office)","cs_id":"3044","cs_address_2":"34a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"3044","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/24","activity_end":"2024-10-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71408","activity_notes":"PAT only","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 14:34 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:28 (sandra)<\/b>booked for 3rd <\/p>

09\/10\/2024 11:37 (roy)<\/b>Pat test<\/p>

09\/10\/2024 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62030","activity_ticket_id":"57840","ticket_reference":"HDT58925","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16483 - Redecoration works (Option One) and maintenance","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/09\/24","activity_end":"2024-09-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71409","activity_notes":"Redecoration works and maintenance - To commence on Friday morning 27th September Option One damaged walls only and cleaning of worktop, mirror, shower including replacing shower head and clear items from wardrobe ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2024 15:50 (jane)<\/b>To commence on Friday 27th September - Option One only and cleaning of worktop etc <\/p>

27\/09\/2024 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62031","activity_ticket_id":"57841","ticket_reference":"HDT58926","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71410","activity_notes":"Gas compliance testing without PAT8.30 am 4th","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 15:51 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:52 (sandra)<\/b>14th<\/p>

30\/09\/2024 13:41 (sandra)<\/b>4th<\/p>

07\/10\/2024 07:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/10\/2024 08:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62032","activity_ticket_id":"57842","ticket_reference":"HDT58927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71411","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 15:53 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:54 (sandra)<\/b>4th 11 - 3pm <\/p>

07\/10\/2024 07:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/10\/2024 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62033","activity_ticket_id":"57843","ticket_reference":"HDT58928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71412","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 15:54 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:55 (sandra)<\/b>4th 11 and 3pm<\/p>

07\/10\/2024 07:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/10\/2024 08:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62034","activity_ticket_id":"57844","ticket_reference":"HDT58929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71413","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 15:56 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:56 (sandra)<\/b>4th 11- 3<\/p>

07\/10\/2024 07:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/10\/2024 08:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62035","activity_ticket_id":"57845","ticket_reference":"HDT58930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71414","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 15:57 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:58 (sandra)<\/b>4th 11 - 3pm<\/p>

07\/10\/2024 07:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/10\/2024 08:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62036","activity_ticket_id":"57846","ticket_reference":"HDT58931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/24","activity_end":"2024-10-11 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71415","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 15:58 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 15:59 (sandra)<\/b>7th<\/p>

08\/10\/2024 09:51 (sandra)<\/b>11th<\/p>

11\/10\/2024 15:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/10\/2024 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62037","activity_ticket_id":"57847","ticket_reference":"HDT58932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/24","activity_end":"2024-10-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71416","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2024 16:00 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:00 (sandra)<\/b>7th<\/p>

02\/10\/2024 14:04 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62038","activity_ticket_id":"57848","ticket_reference":"HDT58933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/24","activity_end":"2024-10-11 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71417","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:01 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:02 (sandra)<\/b>11th <\/p>

08\/10\/2024 09:51 (sandra)<\/b>11th<\/p>

11\/10\/2024 15:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/10\/2024 15:57 (michaelk)<\/b>Fitted replacement co alarm to kitchen. 1hr labour plus parts, total 75 ex vat.<\/p>

11\/10\/2024 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62039","activity_ticket_id":"57849","ticket_reference":"HDT58934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 1","cs_id":"974","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/24","activity_end":"2024-10-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71418","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:03 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:03 (sandra)<\/b>2nd<\/p>

27\/09\/2024 15:33 (sandra)<\/b>3rd<\/p>

03\/10\/2024 18:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 19:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62040","activity_ticket_id":"57850","ticket_reference":"HDT58935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/24","activity_end":"2024-10-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71419","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:04 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:05 (sandra)<\/b>2nd<\/p>

03\/10\/2024 07:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62041","activity_ticket_id":"57851","ticket_reference":"HDT58936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/24","activity_end":"2024-10-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71420","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:06 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:07 (sandra)<\/b>2nd<\/p>

27\/09\/2024 15:34 (sandra)<\/b>3rd<\/p>

03\/10\/2024 18:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 19:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62042","activity_ticket_id":"57852","ticket_reference":"HDT58937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/24","activity_end":"2024-10-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71421","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:08 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:08 (sandra)<\/b>4th<\/p>

27\/09\/2024 15:35 (sandra)<\/b>3rd<\/p>

03\/10\/2024 18:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 19:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62043","activity_ticket_id":"57853","ticket_reference":"HDT58938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/24","activity_end":"2024-10-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71422","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:09 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:15 (sandra)<\/b>2nd<\/p>

03\/10\/2024 07:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/10\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62044","activity_ticket_id":"57854","ticket_reference":"HDT58939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/24","activity_end":"2024-10-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71423","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:16 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:17 (sandra)<\/b>16th<\/p>

15\/10\/2024 08:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/10\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62045","activity_ticket_id":"57855","ticket_reference":"HDT58940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/24","activity_end":"2024-10-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71424","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:17 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:18 (sandra)<\/b>9th<\/p>

14\/10\/2024 11:57 (sandra)<\/b>16th<\/p>

17\/10\/2024 05:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/10\/2024 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62046","activity_ticket_id":"57856","ticket_reference":"HDT58941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"3045","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3045","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/24","activity_end":"2024-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71425","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:24 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:25 (sandra)<\/b>10th Oct<\/p>

14\/10\/2024 11:56 (sandra)<\/b>16th<\/p>

17\/10\/2024 05:47 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/10\/2024 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62047","activity_ticket_id":"57857","ticket_reference":"HDT58942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/24","activity_end":"2024-10-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71426","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:26 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:27 (sandra)<\/b>17th<\/p>

18\/10\/2024 11:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/10\/2024 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62048","activity_ticket_id":"57858","ticket_reference":"HDT58943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 2NG","cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/24","activity_end":"2024-10-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71427","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:29 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:29 (sandra)<\/b>17th<\/p>

18\/10\/2024 11:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/10\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62049","activity_ticket_id":"57859","ticket_reference":"HDT58944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 7","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 7","cs_id":"3046","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3046","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/24","activity_end":"2024-10-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71428","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:30 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:31 (sandra)<\/b>15th<\/p>

16\/10\/2024 06:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/10\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62050","activity_ticket_id":"57860","ticket_reference":"HDT58945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/24","activity_end":"2024-10-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71429","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:31 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:32 (sandra)<\/b>15th<\/p>

16\/10\/2024 06:02 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/10\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62051","activity_ticket_id":"57861","ticket_reference":"HDT58946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/24","activity_end":"2024-10-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71430","activity_notes":"Gas compliance testing without PAT14th","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:33 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:34 (sandra)<\/b>7th<\/p>

14\/10\/2024 11:56 (sandra)<\/b>14th<\/p>

15\/10\/2024 06:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/10\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62052","activity_ticket_id":"57862","ticket_reference":"HDT58947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/24","activity_end":"2024-10-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71431","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:35 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:36 (sandra)<\/b>7th<\/p>

27\/09\/2024 15:39 (sandra)<\/b>11th<\/p>

08\/10\/2024 09:51 (sandra)<\/b>11th<\/p>

11\/10\/2024 15:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/10\/2024 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62053","activity_ticket_id":"57863","ticket_reference":"HDT58948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/24","activity_end":"2024-10-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71432","activity_notes":"Gas compliance testing without PAT14th","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:37 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:37 (sandra)<\/b>8th<\/p>

30\/09\/2024 13:40 (sandra)<\/b>14th<\/p>

15\/10\/2024 06:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/10\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62054","activity_ticket_id":"57864","ticket_reference":"HDT58949","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/24","activity_end":"2024-10-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71433","activity_notes":"Gas compliance testing without PAT14th","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:38 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:39 (sandra)<\/b>8th<\/p>

30\/09\/2024 13:40 (sandra)<\/b>14th<\/p>

15\/10\/2024 06:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

15\/10\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62055","activity_ticket_id":"57865","ticket_reference":"HDT58950","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"stair tred to be refitted and bath plug replaced ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/24","activity_end":"2024-10-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71434","activity_notes":"bottom stair tread to be refitted and bath plug replaced (may be mechanical)3rd after 1pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2024 16:51 (System)<\/b>Ticket Created<\/p>

26\/09\/2024 16:52 (sandra)<\/b>with tenant Monday 30th 11 - 5pm <\/p>

30\/09\/2024 15:13 (travis)<\/b>Attended at 15:00 and couldn't get any answer from tenant,To rebook in please.<\/p>

30\/09\/2024 16:57 (sandra)<\/b>emailed for access Wednesday <\/p>

01\/10\/2024 12:14 (sandra)<\/b>emailed to reschedule for Thursday <\/p>

01\/10\/2024 12:47 (sandra)<\/b>3rd after 1pm with keys <\/p>

03\/10\/2024 15:48 (travis)<\/b>Attended and refitted the water tap outlet cover in the side of the bath.Repaired bottom wooden step in living room by replacing the bracket screws and tightening the stainless steel brackets.<\/p>

03\/10\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62056","activity_ticket_id":"57866","ticket_reference":"HDT58951","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Lightning Protection Service ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/11\/24","activity_end":"2024-11-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71435","activity_notes":"Lightning Protection Service ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 09:15 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 09:22 (jane)<\/b>Emailed PTSG for a date of attendance <\/p>

07\/10\/2024 16:33 (sandra)<\/b>chased for appointment <\/p>

11\/10\/2024 10:57 (jane)<\/b>Chased PTSG for an attendance date <\/p>

16\/10\/2024 13:50 (jane)<\/b>Chased PTSG again for dates <\/p>

23\/10\/2024 14:02 (jane)<\/b>PTSG can attend on 5th November advised client <\/p>

24\/10\/2024 10:24 (jane)<\/b>Confirmed - PTSG attending on 5th November <\/p>

05\/11\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62057","activity_ticket_id":"57867","ticket_reference":"HDT58952","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Lightning Protection Service ","ticket_address_1":"3-15 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"3-15 Neal Street ","cs_id":"3047","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"3047","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/11\/24","activity_end":"2024-11-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71436","activity_notes":"Lightning Protection Service ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 09:17 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 09:22 (jane)<\/b>Emailed PTSG for a date of attendance <\/p>

07\/10\/2024 16:33 (sandra)<\/b>chased for appointment <\/p>

11\/10\/2024 10:56 (jane)<\/b>Chased PTSG for an attendance date <\/p>

16\/10\/2024 13:48 (jane)<\/b>Chased PTSG again for dates <\/p>

23\/10\/2024 14:02 (jane)<\/b>PTSG can attend on 5th November advised client <\/p>

24\/10\/2024 10:23 (jane)<\/b>Confirmed - PTSG attending on 5th November <\/p>

05\/11\/2024 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62058","activity_ticket_id":"57868","ticket_reference":"HDT58953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - Tap left running ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/24","activity_end":"2024-09-27 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71437","activity_notes":"Tap left running ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 10:26 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 10:34 (roy)<\/b>Leak into restaurant Checked 1st floor, 2nd floor and kitchen.No evidence of a leak but tenant in kitchen was on slightly.Turned off but no evidence under sink of a leak.1st floor toilet has a small panel and could see water running down outside of waste pipe but leak is higher up.Need to remove the box surround on 2nd floor toilet to see what is leaking. There is no access points.In restaurant the leak had stopped so possibly leak is from kitchen where it meets the waste pipe on 2nd floor.Needs further investigation. But need time on job<\/p>

27\/09\/2024 10:34 (roy)<\/b>Leak into restaurant Checked 1st floor, 2nd floor and kitchen.No evidence of a leak but tenant in kitchen was on slightly.Turned off but no evidence under sink of a leak.1st floor toilet has a small panel and could see water running down outside of waste pipe but leak is higher up.Need to remove the box surround on 2nd floor toilet to see what is leaking. There is no access points.In restaurant the leak had stopped so possibly leak is from kitchen where it meets the waste pipe on 2nd floor.Needs further investigation. But need time on job<\/p>

27\/09\/2024 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62059","activity_ticket_id":"57869","ticket_reference":"HDT58954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle has come off","ticket_address_1":"1st Floor office ","ticket_address_2":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"1st Floor office ","cs_id":"2919","cs_address_2":"77 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2919","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/09\/24","activity_end":"2024-09-27 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71438","activity_notes":"door handle has come offpictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 10:33 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 15:06 (travis)<\/b>Replacement of office door handle.<\/p>

27\/09\/2024 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62060","activity_ticket_id":"57711","ticket_reference":"HDT58796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Master bedroom- closet door- not opening or closing properly. ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"27\/09\/24","activity_end":"2024-09-27 12:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71439","activity_notes":"Master bedroom- closet door- not opening or closing properly. ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2024 11:50 (System)<\/b>Ticket Created<\/p>

16\/09\/2024 12:01 (jane)<\/b>Access through Sandra Lenihan 07594 220811E: Sandy@staykula.com<\/p>

20\/09\/2024 09:21 (jane)<\/b>Wednesday 25th September between 11 and 3pm - Keys for access in Management safe box - 7532#<\/p>

25\/09\/2024 13:00 (travis)<\/b>Removed mirrored doors,Straightened overhead wheeled brackets and refitted.Rehung doors and tested.Although doors are working I would suggest new brackets to o be fitted.<\/p>

25\/09\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62061","activity_ticket_id":"57870","ticket_reference":"HDT58955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak needs to be investigated","ticket_address_1":"Flat 2.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/11\/24","activity_end":"2024-11-27 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71440","activity_notes":"The living room wall is mouldy and we need to know if this is dry enough to decorate or is still live ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 11:31 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 10:20 (sandra)<\/b>wall still feels damp. Advised to return on Wednesday to recheck <\/p>

08\/10\/2024 16:08 (sandra)<\/b>leak has not been repaired by Westminster yet<\/p>

23\/10\/2024 10:51 (jane)<\/b>Chased client if they still require the area to be decorated <\/p>

23\/10\/2024 10:54 (jane)<\/b>Update from client : Waiting for Metcor to resolve the leak before any redecoration works can commence <\/p>

15\/11\/2024 11:41 (sandra)<\/b>(Ticket Closed)<\/p>

19\/11\/2024 10:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62062","activity_ticket_id":"57871","ticket_reference":"HDT58956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT58953 Follow-Up - water left on ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/24","activity_end":"2024-10-07 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71441","activity_notes":"HDT58953 Follow-Up - water left on","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 11:40 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 07:21 (michaelk)<\/b>Attended site to follow up an emergency callout relating to the kitchen sink pipework. An access panel is required at low level in the second floor toilet and potentially a second in the 1st floor toilet. We require these to inspect and potentially repair faulty drainage pipework from the sink to the stack which runs through the restaurant. I will quote to carry out the work. 2hrs labour 105<\/p>

16\/10\/2024 14:30 (sandra)<\/b>booked for Friday 21st <\/p>

16\/10\/2024 14:30 (sandra)<\/b>Booked for Friday 18th<\/p>

18\/10\/2024 15:23 (michaelk)<\/b>We have attended site this morning and tried to access the drainage pipework running through the 3rd and second floor toilets. We have installed a new access hatch but the drainage pipework has been set back and the connections are in between floors. I will forward a report on the best way forward regarding access to the drainage. 4hrs labour 205<\/p>

18\/10\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62063","activity_ticket_id":"57771","ticket_reference":"HDT58856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle to be refitted ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/24","activity_end":"2024-10-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71442","activity_notes":"frosted bathroom window on order Friday about 11 am with tenant ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 11:50 (System)<\/b>Ticket Created<\/p>

25\/09\/2024 09:18 (jane)<\/b>Frosted film on order for 4No windows - 5 day lead-time <\/p>

09\/10\/2024 15:39 (sandra)<\/b>access requested <\/p>

10\/10\/2024 12:29 (sandra)<\/b>Frosted film booked for Friday after 10am <\/p>

11\/10\/2024 13:25 (travis)<\/b>Applying privacy film over bathroom windows.<\/p>

11\/10\/2024 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62064","activity_ticket_id":"57872","ticket_reference":"HDT58957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hinges needs replacing or fixing on top cupboard and kitchen tap is dripping ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"18\/10\/24","activity_end":"2024-10-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71443","activity_notes":"hinges needs replacing or fixing on top cupboard and kitchen tap is dripping ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 14:28 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 14:29 (sandra)<\/b>waiting confirmation of access for Monday <\/p>

01\/10\/2024 11:53 (jane)<\/b>Requested access for Thursday 3rd October around lunchtime <\/p>

11\/10\/2024 11:40 (jane)<\/b>Requested access for Tuesday mid-morning 15th October <\/p>

11\/10\/2024 15:35 (jane)<\/b>Tenant home for access on Friday morning 18th October <\/p>

18\/10\/2024 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62065","activity_ticket_id":"57872","ticket_reference":"HDT58957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hinges needs replacing or fixing on top cupboard and kitchen tap is dripping ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/24","activity_end":"2024-10-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71444","activity_notes":"hinges needs replacing or fixing on top cupboard and kitchen tap is dripping ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 14:28 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 14:29 (sandra)<\/b>waiting confirmation of access for Monday <\/p>

01\/10\/2024 11:53 (jane)<\/b>Requested access for Thursday 3rd October around lunchtime <\/p>

11\/10\/2024 11:40 (jane)<\/b>Requested access for Tuesday mid-morning 15th October <\/p>

11\/10\/2024 15:35 (jane)<\/b>Tenant home for access on Friday morning 18th October <\/p>

18\/10\/2024 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62066","activity_ticket_id":"57873","ticket_reference":"HDT58958","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reddan to investigate leaking pipe\/roof leak","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 19:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71445","activity_notes":"Reddan to investigate leaking pipe\/roof leak","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 14:38 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 07:18 (michaelk)<\/b>Attended site to investigate drainage leak into temper restaurant on the ground floor. Although the restaurant wasn't open we managed to approx locate a rainwater stack which could potentially be the issue. To pinpoint this if this is the cause, we would need to remove a bathroom cupboard which already has an access panel fitted, to inspect. 2hrs labour 105<\/p>

03\/10\/2024 16:51 (roy)<\/b>3rd floor flat. Removal of under sink cabinet, hand basin to access pipework behind shower.Pipe from roofNeed to dosame on first floor<\/p>

08\/10\/2024 07:16 (michaelk)<\/b>Attended site to investigate drainage leak into the ground floor shop. Measured out the area, assuming the pipe was a straight run through the building and exposed the area on the roof to find an outlet. The outlet had a previous repair carried out which is causing the issue, again. The riser was traced through the flats in the bedroom cupboard and we exposed a flat to prove that the leak wasn't the pipe itself. Roy is going to continue with roof now that it has been tracked and exposed. 4hrs labour 205<\/p>

10\/10\/2024 09:14 (roy)<\/b>Wrong area.Removal of slabs, stones and polystyrene slabs on walkway to expose outlet and area previously repaired.Flasband all lifted and water getting water underneath.Temp repair but feel whole area needs doing by roofer. Michael cut hole in box surround in flat below (empty flats) to trace leak.Need advice or quote going forward before we can relay slabs and once we know the leak has stopped<\/p>

20\/11\/2024 12:48 (sandra)<\/b>roof repairs outstanding <\/p>

20\/11\/2024 16:35 (sandra)<\/b>provisionally booked for 28th weather permitting <\/p>

28\/11\/2024 16:01 (travis)<\/b>Attended and cut out all faulty felt and previous repairs,Dried damaged area and cleaned,Applied bitumen into worst areas and covered larger area with bituminous flashing,Over painted whole area with rubberized roof paint.Will return and reinstated paving once we have confirmation that the leak has stopped.<\/p>

04\/12\/2024 17:01 (sandra)<\/b>Randall wants to wait until there has been a heavy downpour before reinstating the roof.<\/p>

09\/01\/2025 11:10 (jane)<\/b>Still leaking <\/p>

22\/01\/2025 12:00 (travis)<\/b>Attended and came to the conclusion that the pipework has to be water tested by Roy and I'm to return and fit the roof walkway once instructed.<\/p>

28\/01\/2025 15:51 (travis)<\/b>Attended and reinstated slabbed roof using new 75mm insulation.Inspection covers on order for apartments below X2.<\/p>

05\/02\/2025 14:30 (travis)<\/b>Attended and fitted two inspection panels below roof outlet for future inspections.Uplifted section of roof slabs, and insulation,Cut away high sections of block insulation and relevelled slabs using various Packers.<\/p>

19\/02\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62067","activity_ticket_id":"57874","ticket_reference":"HDT58959","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"MDR\/JH\/16484 - Five yearly electrical inspection ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/24","activity_end":"2024-11-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71446","activity_notes":"Five yearly electrical inspection","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2024 09:43 (sandra)<\/b>access requested<\/p>

01\/10\/2024 12:55 (sandra)<\/b>9am Thursday 10th<\/p>

01\/10\/2024 14:38 (sandra)<\/b>Jane will come back to confirm as there will be a problem turning off the circuits.<\/p>

22\/10\/2024 11:35 (sandra)<\/b>emailed for further instruction <\/p>

23\/10\/2024 10:37 (sandra)<\/b>access at 10am <\/p>

23\/10\/2024 11:19 (sandra)<\/b>confirmed 5th November <\/p>

05\/11\/2024 15:48 (alan)<\/b>Quoted works Electrical inspection <\/p>

05\/11\/2024 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62068","activity_ticket_id":"57875","ticket_reference":"HDT58960","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install a catchment system in Temper Restaurant Attending 09:30 Saturday morning as agreed ","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/09\/24","activity_end":"2024-09-28 14:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71447","activity_notes":"Install a catchment system in Temper Restaurant Attending 09:30 Saturday morning as agreed ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 14:57 (System)<\/b>Ticket Created<\/p>

29\/09\/2024 10:50 (roy)<\/b>Due to leaking pipe, diverted leak away from diners.Two people due to level of pipe<\/p>

30\/09\/2024 09:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62069","activity_ticket_id":"57876","ticket_reference":"HDT58961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate a leak in basement room ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/24","activity_end":"2024-09-27 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71448","activity_notes":"investigate a leak in basement room chinese information centre ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 15:03 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 20:32 (roy)<\/b>Leak is under the street paving and possibly steps. One slab needs rebedding.Paving street slabs need paving<\/p>

30\/09\/2024 16:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62070","activity_ticket_id":"57877","ticket_reference":"HDT58962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wire coming from skirting ","ticket_address_1":"9-10 Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9-10 Horse & Dolphin ","cs_id":"2921","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2921","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/24","activity_end":"2024-09-30 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71449","activity_notes":"wire coming from skirting check if live\/dead and remove ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 15:08 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 15:08 (sandra)<\/b>Monday 30th<\/p>

01\/10\/2024 08:25 (alan)<\/b>Ensure cable on top floor is dead and remove cable<\/p>

01\/10\/2024 08:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62071","activity_ticket_id":"57878","ticket_reference":"HDT58963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord meter reads (September)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/24","activity_end":"2024-10-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71450","activity_notes":"Landlord meter reads (September)","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 15:14 (System)<\/b>Ticket Created<\/p>

02\/10\/2024 06:57 (alan)<\/b>Meter readings <\/p>

02\/10\/2024 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62072","activity_ticket_id":"57879","ticket_reference":"HDT58964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower fittings have eroded ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71451","activity_notes":"shower fittings have eroded 4th October with tenant at 9am and Gas safety can be completed at the same time ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 15:22 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 15:23 (sandra)<\/b>4th Oct with Gas safety <\/p>

07\/10\/2024 07:55 (michaelk)<\/b>Attended site to investigate shower riser rail. I have temporarily fixed back the rail and will quote for a replacement shower. 1hr labour 55<\/p>

08\/10\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62073","activity_ticket_id":"57880","ticket_reference":"HDT58965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"in the electrical cupboard on the ground floor there is a excessive use of pink foam, could this all be removed and filled with the correct materials ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"03\/10\/24","activity_end":"2024-10-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71452","activity_notes":"in the electrical cupboard on the ground floor there is a excessive use of pink foam, could this all be removed and filled with the correct materials ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 15:44 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 15:45 (sandra)<\/b>Tuesday 31st<\/p>

02\/10\/2024 13:14 (jane)<\/b>Informed client we will be attending on Thursday 3rd October and will collect keys for access <\/p>

07\/10\/2024 13:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62074","activity_ticket_id":"57881","ticket_reference":"HDT58966","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the lino on the stairs has come up in various places, could this please be stuck back down ","ticket_address_1":"21 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21 Newport Court ","cs_id":"2995","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2995","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/24","activity_end":"2024-09-30 08:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71453","activity_notes":"the lino on the stairs has come up in various places, could this please be stuck back down ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 15:46 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 10:28 (travis)<\/b>Refitted all loose stair treads in common area stairwell with adhesive and carpet tacks.<\/p>

30\/09\/2024 10:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62075","activity_ticket_id":"57882","ticket_reference":"HDT58967","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the lino on the stairs has come up in various places, could this please be stuck back down ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/24","activity_end":"2024-09-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71454","activity_notes":"the lino on the stairs has come up in various places, could this please be stuck back down ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 15:48 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 09:33 (travis)<\/b>Lifted the edges of stair coverings and applied adhesive,secured back down with black carpet tacks.<\/p>

30\/09\/2024 10:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62076","activity_ticket_id":"57883","ticket_reference":"HDT58968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16497 - Reglazing of window ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"10\/10\/24","activity_end":"2024-10-10 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71455","activity_notes":"Reglazing of window ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2024 11:57 (sandra)<\/b>emailed for upate <\/p>

03\/10\/2024 12:03 (sandra)<\/b>We are still waiting for the order at the moment, as soon as we have a completion date we will let you know. 03\\10<\/p>

07\/10\/2024 16:31 (sandra)<\/b>access requested for 10th Thursday <\/p>

10\/10\/2024 12:13 (travis)<\/b>Removal of secondary glazing and sash window,Reinstated.<\/p>

10\/10\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62077","activity_ticket_id":"57883","ticket_reference":"HDT58968","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16497 - Reglazing of window ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/24","activity_end":"2024-10-10 13:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71456","activity_notes":"Reglazing of window tenant can give access on Thursday at 11 am ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 11:57 (sandra)<\/b>emailed for upate <\/p>

03\/10\/2024 12:03 (sandra)<\/b>We are still waiting for the order at the moment, as soon as we have a completion date we will let you know. 03\\10<\/p>

07\/10\/2024 16:31 (sandra)<\/b>access requested for 10th Thursday <\/p>

10\/10\/2024 12:13 (travis)<\/b>Removal of secondary glazing and sash window,Reinstated.<\/p>

10\/10\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62078","activity_ticket_id":"57884","ticket_reference":"HDT58969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"1st Floor","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/09\/24","activity_end":"2024-09-27 16:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71457","activity_notes":"no hot water with keys ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 15:55 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 20:30 (roy)<\/b>Hot water working ok<\/p>

30\/09\/2024 16:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62079","activity_ticket_id":"57885","ticket_reference":"HDT58970","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"no electrics to boiler ","ticket_address_1":"Flat 1","ticket_address_2":"79 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9EG","cs_address_1":"Flat 1","cs_id":"3048","cs_address_2":"79 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9EG","ticket_client_site":"3048","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/09\/24","activity_end":"2024-09-27 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71458","activity_notes":"no electrics to boiler Please can you arrange access with Joshua on 07407 705 805 in the next 30-45 minutes as the boiler has been reportednot to be working.i have called him and he is outside now ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 15:57 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 07:59 (michaelk)<\/b>Attended callout and found the 40a rotary isolator was burnt out. Isolated electrical supply and informed office and client.<\/p>

01\/10\/2024 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62080","activity_ticket_id":"57886","ticket_reference":"HDT58971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/24","activity_end":"2024-10-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71459","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 16:27 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 16:28 (sandra)<\/b>Monday 7th<\/p>

07\/10\/2024 07:29 (alan)<\/b>Electrical inspection <\/p>

07\/10\/2024 08:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62081","activity_ticket_id":"57887","ticket_reference":"HDT58972","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services on Monday afternoon 30th September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"30\/09\/24","activity_end":"2024-09-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71460","activity_notes":"To carry out Handyman Services on Monday afternoon 30th September ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 16:43 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 19:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62082","activity_ticket_id":"57888","ticket_reference":"HDT58973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sockets are not working:","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/24","activity_end":"2024-09-29 12:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71461","activity_notes":"Sockets are not working: Main lights are okay however have: No fridge, No heating, No Wi-Fi or electrics.","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2024 12:09 (System)<\/b>Ticket Created<\/p>

29\/09\/2024 12:58 (roy)<\/b>Unable to reset RCDAll ok, all working<\/p>

30\/09\/2024 16:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62083","activity_ticket_id":"57875","ticket_reference":"HDT58960","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install a catchment system in Temper Restaurant Attending 09:30 Saturday morning as agreed ","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/09\/24","activity_end":"2024-09-30 09:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71462","activity_notes":"Install a catchment system in Temper Restaurant Attending 09:30 Saturday morning as agreed ","activity_timesheet":null,"ticket_notes_combined":"

27\/09\/2024 14:57 (System)<\/b>Ticket Created<\/p>

29\/09\/2024 10:50 (roy)<\/b>Due to leaking pipe, diverted leak away from diners.Two people due to level of pipe<\/p>

30\/09\/2024 09:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62084","activity_ticket_id":"57889","ticket_reference":"HDT58974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant has reported the main front door is getting really hard to open - the key doesnt turn properly","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/24","activity_end":"2024-09-30 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71463","activity_notes":"tenant has reported the main front door is getting really hard to open - the key doesnt turn properly","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 09:25 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 12:20 (travis)<\/b>Attended, removed latch and barrel, cleaned both of congealed oils, lubricated with a thinner lock oil and refitted\/tested.Photos\/video attached.<\/p>

30\/09\/2024 12:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62085","activity_ticket_id":"57890","ticket_reference":"HDT58975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating is not working ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 19:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71464","activity_notes":"heating is not working Tenant will give access at 9.30 Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 10:21 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 10:22 (sandra)<\/b>waiting on access <\/p>

30\/09\/2024 15:30 (sandra)<\/b>part needed and returning Wednesday <\/p>

01\/10\/2024 07:47 (michaelk)<\/b>Attended callout to no heating. Stripped down the boiler and found that the boiler pcb was burnt out, which requires replacing. I have ordered the replacement parts and will return when they have been delivered. 2hrs labour 105<\/p>

01\/10\/2024 09:45 (jane)<\/b>Attended callout to no heating. Stripped down the boiler and found that the boiler pcb was burnt out, which requires replacing, we have ordered the replacement parts and will return when they have been delivered - Email Sent<\/b><\/p>

01\/10\/2024 09:59 (sandra)<\/b>Wednesday 2 - 4pm <\/p>

01\/10\/2024 12:09 (sandra)<\/b>Tenant will give access at 9.30 Wednesday <\/p>

02\/10\/2024 15:55 (sandra)<\/b>heaters to be supplied <\/p>

02\/10\/2024 16:39 (roy)<\/b>Supply heaters<\/p>

03\/10\/2024 07:32 (michaelk)<\/b>Attended site to replace blown pcb. Fitted part, however there was further damage to the controls in the front facia. I will forward a quote for all options to get the heating back operational. 4hrs labour <\/p>

03\/10\/2024 11:22 (jane)<\/b>Given cost for heaters of 135.00 <\/p>

04\/10\/2024 09:13 (sandra)<\/b>gone to quote <\/p>

08\/10\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62086","activity_ticket_id":"57891","ticket_reference":"HDT58976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water and heating not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/24","activity_end":"2024-10-02 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71465","activity_notes":"hot water and heating not working Flat 2 17 Tavistock12 - 2pm Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 10:28 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 10:28 (sandra)<\/b>waiting on access<\/p>

30\/09\/2024 13:17 (sandra)<\/b>access at 3pm<\/p>

02\/10\/2024 10:52 (sandra)<\/b>call us 30 minutes prior to attending on 0330 0240 102.<\/p>

03\/10\/2024 07:36 (michaelk)<\/b>Attended site to investigate reported heating failure. Found a leak beneath the boiler which was sealed and pressurised. The controls required new batteries which were replaced and re-paired leaving in full working order. 2hrs labour plus parts, total 109.99 ex vat.<\/p>

03\/10\/2024 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62087","activity_ticket_id":"57892","ticket_reference":"HDT58977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak on top right corner of the stairs within the apartment ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/24","activity_end":"2024-10-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71466","activity_notes":"leak on top right corner of the stairs within the apartment active when it rains Wednesday 16th call 03300240102 half an hour before ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 11:33 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 11:17 (sandra)<\/b>2nd October 12 - 2pm<\/p>

02\/10\/2024 10:52 (sandra)<\/b>call us 30 minutes prior to attending on 0330 0240 102.<\/p>

02\/10\/2024 16:42 (sandra)<\/b>reported back that there is no access to the roof from the common parts. Need to reschedule <\/p>

08\/10\/2024 11:59 (sandra)<\/b>access requested for Thursday 10th<\/p>

08\/10\/2024 12:01 (sandra)<\/b>call 03300240102 30 minutes before Thursday 10th<\/p>

08\/10\/2024 12:31 (sandra)<\/b>Between 2 - 4pm with tenant <\/p>

10\/10\/2024 14:55 (travis)<\/b>Attended and gained access to roof above leak via the rear gully,Found slates in this area to be cracked and broken,I will need to return to repair with a second man for safety reasons and it will take approximately three hours.<\/p>

10\/10\/2024 16:11 (sandra)<\/b>access with two men on 16th requested <\/p>

11\/10\/2024 09:53 (alan)<\/b>Investigate bathroom mirror lights in both bathroom not working, fault for to be the fittings, order to new units <\/p>

11\/10\/2024 10:15 (sandra)<\/b>estimated delivery time 17th October <\/p>

16\/10\/2024 10:30 (sandra)<\/b>Travis and Roy to return 16th for roof leak works <\/p>

16\/10\/2024 11:16 (sandra)<\/b>light for Alan is due in on 17th <\/p>

16\/10\/2024 13:11 (travis)<\/b>Quoted roof works,Replacement slates and lead soakers <\/p>

16\/10\/2024 14:37 (roy)<\/b>With Travis with roof works<\/p>

17\/10\/2024 16:01 (sandra)<\/b>access requested for 24th <\/p>

18\/10\/2024 10:35 (jane)<\/b>Update from client :Please book it I am just waiting for the access details For Thursday 24th October from 8am <\/p>

22\/10\/2024 15:38 (sandra)<\/b>access confirmed 10 - 2pm and call 30 minutes before for someone to meet you on site - 24th Thursday <\/p>

24\/10\/2024 15:44 (alan)<\/b>Fitted one mirror and ordered larger mirror for other bathroom <\/p>

24\/10\/2024 16:46 (sandra)<\/b>on order 3 - 5 days <\/p>

30\/10\/2024 10:13 (sandra)<\/b>Requested 7th Nov AM<\/p>

30\/10\/2024 10:43 (sandra)<\/b>Booked for 7th <\/p>

01\/11\/2024 15:30 (sandra)<\/b>tenant can no longer do the 7th. Waiting for another date <\/p>

05\/11\/2024 14:05 (sandra)<\/b>confirmed for 18th with tenant 8.30 am<\/p>

05\/11\/2024 15:21 (sandra)<\/b>Please can the engineer call us 30 minutes prior to arrival on 0330 0240 102<\/p>

07\/11\/2024 15:42 (sandra)<\/b>I am really sorry but please can we reschedule this for the 19th from 10am, when the guest departs?<\/p>

20\/11\/2024 10:16 (sandra)<\/b>mirror delivered broken. new mirror ordered <\/p>

27\/11\/2024 09:02 (sandra)<\/b>access requested for Tuesday morning 8am <\/p>

27\/11\/2024 11:47 (sandra)<\/b>mirror rescheduled by tenant for 9th December at 10 am <\/p>

09\/12\/2024 09:06 (sandra)<\/b>emailed to reschedule<\/p>

09\/12\/2024 16:12 (sandra)<\/b>rescheduled for 7th January <\/p>

06\/01\/2025 11:30 (sandra)<\/b>confirmed for 9am with Portland Brown for access <\/p>

07\/01\/2025 15:19 (alan)<\/b>Return to site and replace mirror in on suite bathroom <\/p>

07\/01\/2025 15:33 (jane)<\/b>(Ticket Closed)<\/p>

14\/01\/2025 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2025 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62088","activity_ticket_id":"57893","ticket_reference":"HDT58978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"AED floor 3 has some power off ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/24","activity_end":"2024-09-30 13:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71467","activity_notes":"AED floor 3 has some power off contact Oliver ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 11:50 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 16:23 (roy)<\/b>Reset RCD.All working ok<\/p>

30\/09\/2024 16:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62089","activity_ticket_id":"57894","ticket_reference":"HDT58979","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"hallway to be painted","ticket_address_1":"Flat 6","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 6","cs_id":"3049","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3049","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"01\/10\/24","activity_end":"2024-10-01 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71468","activity_notes":"hallway to be painted before the 7th when tenant moves invacant property ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2024 12:04 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 11:59 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62090","activity_ticket_id":"57895","ticket_reference":"HDT58980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"seal up a hole in the boiler cupboard","ticket_address_1":"Flat 1a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/10\/24","activity_end":"2024-10-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71469","activity_notes":"seal up a hole in the boiler cupboardwith keys but knock first Tuesday AM","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 13:34 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 13:35 (sandra)<\/b>with keys but knock first <\/p>

01\/10\/2024 09:49 (travis)<\/b>Filled hole in boiler cupboard and behind bedroom radiator.<\/p>

01\/10\/2024 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62091","activity_ticket_id":"57896","ticket_reference":"HDT58981","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16504 - Removal of bed","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/10\/24","activity_end":"2024-10-02 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71470","activity_notes":"Removal of bed and loose items.","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 09:41 (travis)<\/b>Removal\/disposal of double bed and mattress.<\/p>

02\/10\/2024 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62092","activity_ticket_id":"57897","ticket_reference":"HDT58982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"21 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"21 Catherine Street","cs_id":"31","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"31","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/24","activity_end":"2024-10-07 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71471","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 15:44 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 14:23 (alan)<\/b>Electrical inspection <\/p>

07\/10\/2024 14:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62093","activity_ticket_id":"57898","ticket_reference":"HDT58983","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16504 - Removal of bed","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/10\/24","activity_end":"2024-10-01 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71472","activity_notes":"Removal of bed and loose items.","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2024 16:16 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62094","activity_ticket_id":"57899","ticket_reference":"HDT58984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/24","activity_end":"2024-10-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71473","activity_notes":"PAT test with keys Tuesday ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2024 16:40 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 16:41 (sandra)<\/b>with keys Tuesday <\/p>

02\/10\/2024 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62095","activity_ticket_id":"57900","ticket_reference":"HDT58985","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handy Man Services:","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"02\/10\/24","activity_end":"2024-10-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71474","activity_notes":"Handy Man Services for Wednesday 2nd and Thursday 3rd October","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2024 19:36 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 14:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62096","activity_ticket_id":"57901","ticket_reference":"HDT58986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen sink issue","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/24","activity_end":"2024-10-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71475","activity_notes":"Kitchen sink issueKitchen sink is lifting tenant at home today ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2024 09:29 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 09:30 (sandra)<\/b>waiting on access <\/p>

01\/10\/2024 09:58 (sandra)<\/b>tenant at home <\/p>

02\/10\/2024 05:43 (michaelk)<\/b>Attended site to investigate reported sink problem. Found that the undermounted sink had dropped which required us to temporarily prop up the sink with timber. Note; The sink has already been quoted.2hrs labour 105<\/p>

02\/10\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62097","activity_ticket_id":"57902","ticket_reference":"HDT58987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issue no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/24","activity_end":"2024-10-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71476","activity_notes":"boiler issue no hot water access Wednesday after 12.30","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2024 09:34 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 09:36 (sandra)<\/b>Wednesday after 12.30<\/p>

03\/10\/2024 07:40 (michaelk)<\/b>Attended site to investigate no heating and hot water. Found that the boiler was locked out, possibly due to no gas on the pre-pay meter. The fault was reset and the system left operational.Note; due to the age nd condition of the boiler ( 2011 ) i will provide a quote to replace the boiler and upgrade the system and controls. 2hrs labour 105<\/p>

03\/10\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62098","activity_ticket_id":"57903","ticket_reference":"HDT58988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"3rd Floor","ticket_address_2":"30 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"3rd Floor","cs_id":"836","cs_address_2":"30 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"836","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/24","activity_end":"2024-10-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71477","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2024 09:40 (System)<\/b>Ticket Created<\/p>

10\/10\/2024 15:51 (alan)<\/b>Electrical inspection <\/p>

10\/10\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62099","activity_ticket_id":"57873","ticket_reference":"HDT58958","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reddan to investigate leaking pipe\/roof leak","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/24","activity_end":"2024-10-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71478","activity_notes":"Reddan to investigate leaking pipe\/roof leak","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 14:38 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 07:18 (michaelk)<\/b>Attended site to investigate drainage leak into temper restaurant on the ground floor. Although the restaurant wasn't open we managed to approx locate a rainwater stack which could potentially be the issue. To pinpoint this if this is the cause, we would need to remove a bathroom cupboard which already has an access panel fitted, to inspect. 2hrs labour 105<\/p>

03\/10\/2024 16:51 (roy)<\/b>3rd floor flat. Removal of under sink cabinet, hand basin to access pipework behind shower.Pipe from roofNeed to dosame on first floor<\/p>

08\/10\/2024 07:16 (michaelk)<\/b>Attended site to investigate drainage leak into the ground floor shop. Measured out the area, assuming the pipe was a straight run through the building and exposed the area on the roof to find an outlet. The outlet had a previous repair carried out which is causing the issue, again. The riser was traced through the flats in the bedroom cupboard and we exposed a flat to prove that the leak wasn't the pipe itself. Roy is going to continue with roof now that it has been tracked and exposed. 4hrs labour 205<\/p>

10\/10\/2024 09:14 (roy)<\/b>Wrong area.Removal of slabs, stones and polystyrene slabs on walkway to expose outlet and area previously repaired.Flasband all lifted and water getting water underneath.Temp repair but feel whole area needs doing by roofer. Michael cut hole in box surround in flat below (empty flats) to trace leak.Need advice or quote going forward before we can relay slabs and once we know the leak has stopped<\/p>

20\/11\/2024 12:48 (sandra)<\/b>roof repairs outstanding <\/p>

20\/11\/2024 16:35 (sandra)<\/b>provisionally booked for 28th weather permitting <\/p>

28\/11\/2024 16:01 (travis)<\/b>Attended and cut out all faulty felt and previous repairs,Dried damaged area and cleaned,Applied bitumen into worst areas and covered larger area with bituminous flashing,Over painted whole area with rubberized roof paint.Will return and reinstated paving once we have confirmation that the leak has stopped.<\/p>

04\/12\/2024 17:01 (sandra)<\/b>Randall wants to wait until there has been a heavy downpour before reinstating the roof.<\/p>

09\/01\/2025 11:10 (jane)<\/b>Still leaking <\/p>

22\/01\/2025 12:00 (travis)<\/b>Attended and came to the conclusion that the pipework has to be water tested by Roy and I'm to return and fit the roof walkway once instructed.<\/p>

28\/01\/2025 15:51 (travis)<\/b>Attended and reinstated slabbed roof using new 75mm insulation.Inspection covers on order for apartments below X2.<\/p>

05\/02\/2025 14:30 (travis)<\/b>Attended and fitted two inspection panels below roof outlet for future inspections.Uplifted section of roof slabs, and insulation,Cut away high sections of block insulation and relevelled slabs using various Packers.<\/p>

19\/02\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62100","activity_ticket_id":"57904","ticket_reference":"HDT58989","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bath plug hole (twist up and down) not working - requires replacement - For Thursday morning 3rd October - Management Keys for Access ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"03\/10\/24","activity_end":"2024-10-03 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71479","activity_notes":"Bath plug hole (twist up and down) not working - requires replacement - For Thursday morning 3rd October - Management Keys for Access ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2024 10:21 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62101","activity_ticket_id":"57905","ticket_reference":"HDT58990","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leak from window ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/24","activity_end":"2024-10-04 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71480","activity_notes":"leak from window leak from the window in the master bedroomkeys Friday after 9am","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2024 11:41 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 14:59 (sandra)<\/b>emailed for access <\/p>

01\/10\/2024 16:07 (sandra)<\/b>keys Friday after 9am<\/p>

04\/10\/2024 11:23 (travis)<\/b>Attended and opened sealed sash window, found the window sill to be in a bad condition from water ingress,Cleaned,sanded and prepared sill surface and overcoated with cut to suit heated on bituminous flashing to whole area.Closed and locked window and cleared work area <\/p>

04\/10\/2024 15:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62102","activity_ticket_id":"57906","ticket_reference":"HDT58991","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To wire up UPS unit to ground floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/24","activity_end":"2024-10-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71481","activity_notes":"To wire up UPS unit to ground floor ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2024 11:48 (System)<\/b>Ticket Created<\/p>

02\/10\/2024 06:56 (alan)<\/b>Wire up new UPS unit to ground floor <\/p>

02\/10\/2024 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62103","activity_ticket_id":"57907","ticket_reference":"HDT58992","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16505 - Decorating of hallway.","ticket_address_1":"Flat 6","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 6","cs_id":"3049","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3049","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/10\/24","activity_end":"2024-10-07 14:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71482","activity_notes":"Decorating of hallway.","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2024 12:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62104","activity_ticket_id":"57908","ticket_reference":"HDT58993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to roof leak - Blocked gutter ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/10\/24","activity_end":"2024-10-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71483","activity_notes":"To attend to roof leak - Blocked gutter For Thursday afternoon 3rd October access details below : they can access the roof via a fire door if you provide them the key to fire door. Thats the best way so they dont need to go thru the flat with equipment etc.@security please provide keys for Reddan on Thursday for Fire door to get the access to the roof.","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2024 13:25 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 13:26 (jane)<\/b>Arranging access for Thursday afternoon 3rd October <\/p>

01\/10\/2024 16:43 (jane)<\/b>Confirmed for Thursday afternoon 3rd October Update from tenant : I am home in the morning, but they can access the roof via a fire door if you provide them the key to fire door. Thats the best way so they dont need to go thru the flat with equipment etc.@security please provide keys for Reddan on Thursday for Fire door to get the access to the roof.<\/p>

03\/10\/2024 14:58 (sandra)<\/b>need to return to carry out a permanent repair <\/p>

03\/10\/2024 15:41 (travis)<\/b>Attended and gained access to the roof area,Cleared various gully openings in the area highlighted in photo attached to email.Found lead flashing to have come out of wall above problem area,which would allow rainwater to penetrate down to apartment below, temporarily fitted back in place although a permanent repair will be required.<\/p>

03\/10\/2024 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62105","activity_ticket_id":"57909","ticket_reference":"HDT58994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16503 - Replacement fire door.","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/24","activity_end":"2024-10-28 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71484","activity_notes":"Replacement fire door","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:54 (michael)<\/b>Specification required.FIRE DOOR Upgrade the existing fire door to the kitchen and for that purpose:- provide and fix intumescent fire seals and flexible, smoke seals. If separate intumescent and smoke seals are fitted the intumescent fire seal must be fitted to the risk side of the smoke seal. Carry out all necessary works to ensure that the door is close fitting in its frame and that the door to frame clearance does not exceed 3mm at the head and sides, and 8mm at the foot. Ensure that the door is effectively self closing by means of a suitable, hydraulically operated self-closing mechanism.<\/p>

23\/10\/2024 10:32 (michael)<\/b>Confirmed for Monday 28th with keys. <\/p>

28\/10\/2024 15:36 (travis)<\/b>Replacement fire door,Transfer of all door furniture.Disposal of old door.<\/p>

01\/11\/2024 15:36 (sandra)<\/b>Lilian has asked that this door be painted on Wednesday 6th <\/p>

06\/11\/2024 12:11 (jack)<\/b>Done 150<\/p>

06\/11\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62106","activity_ticket_id":"57910","ticket_reference":"HDT58995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16502 - Replacement fire door.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/24","activity_end":"2024-10-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71485","activity_notes":"Replacement fire door.Carefully remove existing non compliant kitchen door and set a side all ironmongery for re-use.Supply and install new half hour fire rated door back to aperture and re-instate all previously removedironmongery. Allow to apply 1No:prime coat, followed by 2No: colour match top coats, all to matchexisting.","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 10:47 (michael)<\/b>Confirmed for Wednesday 30th with keys.<\/p>

30\/10\/2024 13:42 (travis)<\/b>Fire door removed and replaced with all existing door furniture.<\/p>

01\/11\/2024 15:37 (sandra)<\/b>Lilian has asked that the door is painted on Wednesday 6th <\/p>

06\/11\/2024 12:11 (jack)<\/b>Done 150<\/p>

06\/11\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62107","activity_ticket_id":"57911","ticket_reference":"HDT58996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ceiling leak in the stairwell and 1 in the broom ","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11 Gerrard Street ","cs_id":"669","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"669","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/24","activity_end":"2024-10-04 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71486","activity_notes":"ceiling leak in the stairwell and 1 in the broom ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2024 16:56 (System)<\/b>Ticket Created<\/p>

02\/10\/2024 12:09 (roy)<\/b>Need access into flat 1 possibly 2.Leak from around skylight but no access onto roof from common parts<\/p>

02\/10\/2024 15:38 (sandra)<\/b>emailed for access <\/p>

03\/10\/2024 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62108","activity_ticket_id":"57912","ticket_reference":"HDT58997","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine doesnt work","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/10\/24","activity_end":"2024-10-09 11:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71487","activity_notes":"washing machine doesnt work","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2024 09:17 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 12:26 (sandra)<\/b>confirmed for 9th with keys <\/p>

09\/10\/2024 13:16 (roy)<\/b>With Repair AidNew circuit board required<\/p>

11\/10\/2024 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62109","activity_ticket_id":"57913","ticket_reference":"HDT58998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hob is working properly","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/24","activity_end":"2024-10-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71488","activity_notes":"hob is working properlycheck they are using induction pans hob keeps beeping WHAT TIME CAN YOU GET TO THIS ONE ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 10:47 (System)<\/b>Ticket Created<\/p>

02\/10\/2024 10:47 (sandra)<\/b>Waiting on confirmation of access <\/p>

02\/10\/2024 11:32 (roy)<\/b>Incorrect pots and pansHob working fine<\/p>

02\/10\/2024 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62110","activity_ticket_id":"57914","ticket_reference":"HDT58999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16500 - Installation of Fire door and surround.","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/25","activity_end":"2025-01-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71489","activity_notes":"Agreed with client and tenant for 8th 9th 10th of January 2025Installation of Fire door and surround.","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:55 (michael)<\/b>Specification required.The layout and design of the flat must provide a protected escape route from the bedrooms to the front door. In most cases this is by means of a protected entrance hallway comprising fire resisting partitions and internal fire doors fitted with self-closing devices (excluding bathrooms\/WC's). Install a door to the kitchen which should be a FD30s fire door incorporating self closing device, intumescent strips and cold smoke seals. Original doors to reception rooms and bedrooms may be retained and fitted with self closers if they are of solid construction and good fit. Hollow flush doors using egg box or similar construction will not be acceptable. <\/p>

13\/11\/2024 16:20 (jane)<\/b>Slimline toggle bolts on order <\/p>

11\/12\/2024 11:17 (jane)<\/b>Confirmed with Lilian and tenant Travis for the 8th, 9th and 10th of January 2025Jack for 13th and 14th of January 2025<\/p>

17\/12\/2024 16:04 (michael)<\/b>Aperture size. 1.3 x 2.2<\/p>

09\/01\/2025 15:54 (travis)<\/b>Stud wall and fire door works.<\/p>

10\/01\/2025 15:32 (travis)<\/b>Stud wall and fire door works.<\/p>

14\/01\/2025 15:32 (jack)<\/b>Complete 220<\/p>

14\/01\/2025 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62111","activity_ticket_id":"57915","ticket_reference":"HDT59000","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16509 - Replacement integrated dishwasher ","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/24","activity_end":"2024-10-09 14:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71490","activity_notes":"Replacement integrated dishwasher Wednesday with Roy with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 10:22 (sandra)<\/b>arranging access for Thursday 10th October <\/p>

04\/10\/2024 15:52 (sandra)<\/b>booked for 9th October 10-2pm<\/p>

07\/10\/2024 10:09 (sandra)<\/b>with keys <\/p>

09\/10\/2024 12:37 (travis)<\/b>Attended with keys and removed faulty dishwasher,Stored temporarily in Slingsby loading bay,Awaiting instruction to fit replacement.<\/p>

09\/10\/2024 13:19 (roy)<\/b>With Travis. Removal of dishwasher.Returned to cap off waste due to machine coming tomorrow <\/p>

09\/10\/2024 15:26 (roy)<\/b>Returned to fit dishwasherPurchased jubilee clips<\/p>

09\/10\/2024 15:34 (travis)<\/b>Returned and fitted dishwasher, disposed of packaging ect <\/p>

09\/10\/2024 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62112","activity_ticket_id":"57916","ticket_reference":"HDT59001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle and radiator and shower door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/24","activity_end":"2024-10-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71491","activity_notes":"handle handle needs to be replaced radiator not heating at the top tenant expecting you between 11 - 11.30","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 11:24 (System)<\/b>Ticket Created<\/p>

02\/10\/2024 11:25 (sandra)<\/b>FRIDAY WITH TENANT AT 10AM <\/p>

04\/10\/2024 11:29 (travis)<\/b>Attended and refitted apartment door handle,Inspection of radiator,,Found radiator to be an electric towel rail in bathroom which is cold at the top, this would need removal from wall,topped up with ionized water and replaced\/tested (Heating engineer).<\/p>

14\/10\/2024 12:02 (sandra)<\/b>requested appointment <\/p>

16\/10\/2024 14:03 (sandra)<\/b>10 -11am Friday 18th<\/p>

21\/10\/2024 05:47 (michaelk)<\/b>Attended site to resolve the towel rail issue. Removed the towel rail drained and re-filled with thermo oil. Fitted towel rail back to the wall and run up to maximum operating temperature. Left towelnrail running fully operational. Investigated shower door, removed door and adjusted hinges. Re-fitted doors and tested operation leaving in full working order. 3hrs labour plus parts, total 213.60 ex vat.<\/p>

21\/10\/2024 10:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62113","activity_ticket_id":"57916","ticket_reference":"HDT59001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle and radiator and shower door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71492","activity_notes":" radiator radiator isnt full heating up (bleeding)10am FRIDAY WITH TENANT","activity_timesheet":null,"ticket_notes_combined":"

02\/10\/2024 11:24 (System)<\/b>Ticket Created<\/p>

02\/10\/2024 11:25 (sandra)<\/b>FRIDAY WITH TENANT AT 10AM <\/p>

04\/10\/2024 11:29 (travis)<\/b>Attended and refitted apartment door handle,Inspection of radiator,,Found radiator to be an electric towel rail in bathroom which is cold at the top, this would need removal from wall,topped up with ionized water and replaced\/tested (Heating engineer).<\/p>

14\/10\/2024 12:02 (sandra)<\/b>requested appointment <\/p>

16\/10\/2024 14:03 (sandra)<\/b>10 -11am Friday 18th<\/p>

21\/10\/2024 05:47 (michaelk)<\/b>Attended site to resolve the towel rail issue. Removed the towel rail drained and re-filled with thermo oil. Fitted towel rail back to the wall and run up to maximum operating temperature. Left towelnrail running fully operational. Investigated shower door, removed door and adjusted hinges. Re-fitted doors and tested operation leaving in full working order. 3hrs labour plus parts, total 213.60 ex vat.<\/p>

21\/10\/2024 10:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62114","activity_ticket_id":"57917","ticket_reference":"HDT59002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/24","activity_end":"2024-10-11 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71493","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 14:21 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 09:51 (sandra)<\/b>11th<\/p>

11\/10\/2024 15:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/10\/2024 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62115","activity_ticket_id":"57890","ticket_reference":"HDT58975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating is not working ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/24","activity_end":"2024-10-02 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71494","activity_notes":"please drop off two heaters for the tenant ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 10:21 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 10:22 (sandra)<\/b>waiting on access <\/p>

30\/09\/2024 15:30 (sandra)<\/b>part needed and returning Wednesday <\/p>

01\/10\/2024 07:47 (michaelk)<\/b>Attended callout to no heating. Stripped down the boiler and found that the boiler pcb was burnt out, which requires replacing. I have ordered the replacement parts and will return when they have been delivered. 2hrs labour 105<\/p>

01\/10\/2024 09:45 (jane)<\/b>Attended callout to no heating. Stripped down the boiler and found that the boiler pcb was burnt out, which requires replacing, we have ordered the replacement parts and will return when they have been delivered - Email Sent<\/b><\/p>

01\/10\/2024 09:59 (sandra)<\/b>Wednesday 2 - 4pm <\/p>

01\/10\/2024 12:09 (sandra)<\/b>Tenant will give access at 9.30 Wednesday <\/p>

02\/10\/2024 15:55 (sandra)<\/b>heaters to be supplied <\/p>

02\/10\/2024 16:39 (roy)<\/b>Supply heaters<\/p>

03\/10\/2024 07:32 (michaelk)<\/b>Attended site to replace blown pcb. Fitted part, however there was further damage to the controls in the front facia. I will forward a quote for all options to get the heating back operational. 4hrs labour <\/p>

03\/10\/2024 11:22 (jane)<\/b>Given cost for heaters of 135.00 <\/p>

04\/10\/2024 09:13 (sandra)<\/b>gone to quote <\/p>

08\/10\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62116","activity_ticket_id":"57918","ticket_reference":"HDT59003","ticket_client":"2150","client_name":"Strettons","ticket_title":"Turn on heating for the winter ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 09:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71495","activity_notes":"Turn on heating for the winter After 9am on Friday ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 14:35 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 18:12 (michaelk)<\/b>Attended site to switch on the heating system for winter. Left system running fully operational. 2hrs labour 105<\/p>

03\/10\/2024 19:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62117","activity_ticket_id":"57433","ticket_reference":"HDT58518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test Flats 4 - 8","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Mercer Street ","cs_id":"3028","cs_address_2":"Maidstone House ","cs_town":"London ","cs_postcode":"WC2H 9QN","ticket_client_site":"3028","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/24","activity_end":"2024-10-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71496","activity_notes":"Flat 2, 3 Mercer Street ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2024 15:58 (System)<\/b>Ticket Created<\/p>

11\/09\/2024 10:33 (roy)<\/b>Pat test but flat 2 would not allow accessFlat 7 no keys no access<\/p>

11\/09\/2024 11:31 (sandra)<\/b>requested access for flat 2 for Wednesday 25th <\/p>

25\/09\/2024 17:39 (roy)<\/b>Tenant refused me entry<\/p>

02\/10\/2024 13:35 (roy)<\/b>Pat test<\/p>

03\/10\/2024 16:48 (roy)<\/b>Pat test<\/p>

03\/10\/2024 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62118","activity_ticket_id":"57697","ticket_reference":"HDT58782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install a security visor guard to inside of door mailbox, main front door is slamming shut ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/24","activity_end":"2024-10-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71497","activity_notes":"To install a security visor guard to inside of door mailbox Roy has this Main door is not slamming shut = Door closer adjustment or replace.needs new closer ","activity_timesheet":"2","ticket_notes_combined":"

13\/09\/2024 13:15 (System)<\/b>Ticket Created<\/p>

14\/09\/2024 19:50 (roy)<\/b>Needs a double perko and security visor.Leylands no joy and Romanys closed.Visited Tool Station and again no joy.Will try Romanys on Monday if not will be ordered<\/p>

16\/09\/2024 14:06 (jane)<\/b>Letterbox guard on order - Email Sent<\/b><\/p>

25\/09\/2024 10:48 (jane)<\/b>Door closer on order, engineer has letterbox guard <\/p>

09\/10\/2024 12:33 (travis)<\/b>Attended and replaced broken door closer and fitted a letterbox guard.<\/p>

09\/10\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62119","activity_ticket_id":"57919","ticket_reference":"HDT59004","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/24","activity_end":"2024-10-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71498","activity_notes":"PAT test","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 16:54 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 12:06 (sandra)<\/b>from 9am 9\/10<\/p>

09\/10\/2024 11:34 (roy)<\/b>Pat test<\/p>

09\/10\/2024 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62120","activity_ticket_id":"57920","ticket_reference":"HDT59005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/24","activity_end":"2024-10-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71499","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 16:55 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 12:06 (sandra)<\/b>9th<\/p>

09\/10\/2024 11:35 (roy)<\/b>Pat test<\/p>

09\/10\/2024 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62121","activity_ticket_id":"57921","ticket_reference":"HDT59006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/24","activity_end":"2024-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71500","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 16:56 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 12:06 (sandra)<\/b>9th<\/p>

09\/10\/2024 11:35 (roy)<\/b>Pat test<\/p>

09\/10\/2024 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62122","activity_ticket_id":"57922","ticket_reference":"HDT59007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 4","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"3050","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3050","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/24","activity_end":"2024-10-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71501","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 16:57 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 12:06 (sandra)<\/b>9th<\/p>

09\/10\/2024 13:17 (roy)<\/b>Pat test<\/p>

09\/10\/2024 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62123","activity_ticket_id":"57923","ticket_reference":"HDT59008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/24","activity_end":"2024-10-03 07:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71502","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 07:49 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 08:59 (roy)<\/b>Visited site and found boiler switched off. Pressure ok.Turned on boiler and it fired up. Hot water\/heating ok.No visible leaks but recommend a follow up to check boiler and manifold<\/p>

03\/10\/2024 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62124","activity_ticket_id":"57873","ticket_reference":"HDT58958","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reddan to investigate leaking pipe\/roof leak","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/24","activity_end":"2024-11-29 18:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71503","activity_notes":"Reddan to investigate leaking pipe\/roof leak","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 14:38 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 07:18 (michaelk)<\/b>Attended site to investigate drainage leak into temper restaurant on the ground floor. Although the restaurant wasn't open we managed to approx locate a rainwater stack which could potentially be the issue. To pinpoint this if this is the cause, we would need to remove a bathroom cupboard which already has an access panel fitted, to inspect. 2hrs labour 105<\/p>

03\/10\/2024 16:51 (roy)<\/b>3rd floor flat. Removal of under sink cabinet, hand basin to access pipework behind shower.Pipe from roofNeed to dosame on first floor<\/p>

08\/10\/2024 07:16 (michaelk)<\/b>Attended site to investigate drainage leak into the ground floor shop. Measured out the area, assuming the pipe was a straight run through the building and exposed the area on the roof to find an outlet. The outlet had a previous repair carried out which is causing the issue, again. The riser was traced through the flats in the bedroom cupboard and we exposed a flat to prove that the leak wasn't the pipe itself. Roy is going to continue with roof now that it has been tracked and exposed. 4hrs labour 205<\/p>

10\/10\/2024 09:14 (roy)<\/b>Wrong area.Removal of slabs, stones and polystyrene slabs on walkway to expose outlet and area previously repaired.Flasband all lifted and water getting water underneath.Temp repair but feel whole area needs doing by roofer. Michael cut hole in box surround in flat below (empty flats) to trace leak.Need advice or quote going forward before we can relay slabs and once we know the leak has stopped<\/p>

20\/11\/2024 12:48 (sandra)<\/b>roof repairs outstanding <\/p>

20\/11\/2024 16:35 (sandra)<\/b>provisionally booked for 28th weather permitting <\/p>

28\/11\/2024 16:01 (travis)<\/b>Attended and cut out all faulty felt and previous repairs,Dried damaged area and cleaned,Applied bitumen into worst areas and covered larger area with bituminous flashing,Over painted whole area with rubberized roof paint.Will return and reinstated paving once we have confirmation that the leak has stopped.<\/p>

04\/12\/2024 17:01 (sandra)<\/b>Randall wants to wait until there has been a heavy downpour before reinstating the roof.<\/p>

09\/01\/2025 11:10 (jane)<\/b>Still leaking <\/p>

22\/01\/2025 12:00 (travis)<\/b>Attended and came to the conclusion that the pipework has to be water tested by Roy and I'm to return and fit the roof walkway once instructed.<\/p>

28\/01\/2025 15:51 (travis)<\/b>Attended and reinstated slabbed roof using new 75mm insulation.Inspection covers on order for apartments below X2.<\/p>

05\/02\/2025 14:30 (travis)<\/b>Attended and fitted two inspection panels below roof outlet for future inspections.Uplifted section of roof slabs, and insulation,Cut away high sections of block insulation and relevelled slabs using various Packers.<\/p>

19\/02\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62125","activity_ticket_id":"57924","ticket_reference":"HDT59009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light bulb on top floor toilet is out ","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/24","activity_end":"2024-10-10 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71504","activity_notes":"light bulb on top floor toilet is out - please replace ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 10:59 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 15:27 (alan)<\/b>Lamps for fitting is obsolete, order replacement fittings due in on Monday <\/p>

07\/10\/2024 11:03 (alan)<\/b>Return to site and replace both light fittings in 3rd floor wc <\/p>

07\/10\/2024 11:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62126","activity_ticket_id":"57925","ticket_reference":"HDT59010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet flush is not working enough","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/24","activity_end":"2024-10-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71505","activity_notes":"toilet flush is not working enoughneeds the handle replaced so that the flush is easier to operate and more water goes in the panAlso can you take a picture of the soap dispenser behind the door as I need to order an exact replacement ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 11:17 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 18:13 (michaelk)<\/b>Attended site to investigate the toilet cistern. Will forward a quote to upgrade the syphon to a fixed wired type with push button. 1hr labour 55<\/p>

08\/10\/2024 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62127","activity_ticket_id":"57926","ticket_reference":"HDT59011","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"IT cupboard door sticking on GF","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/24","activity_end":"2024-10-09 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71506","activity_notes":"IT cupboard door sticking on GF","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:08 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 14:56 (sandra)<\/b>4th<\/p>

04\/10\/2024 08:45 (travis)<\/b>Attended and tried to adjust door angle by manipulating hinges but found not possible (Dragging on swollen wooden flooring), please rebook in for early start 6:30 am to remove door ,plane 3mm off bottom and refit.<\/p>

04\/10\/2024 11:28 (sandra)<\/b>emailed for access at 6.30<\/p>

08\/10\/2024 14:33 (sandra)<\/b>confirmed with security <\/p>

09\/10\/2024 07:41 (travis)<\/b>Attended out of hours and removed outsized IT Room door.measured and cut off 4mm with hand saw to reduce dust ect , sanded rough edges and rehung\/tested Swept and cleaned work area.<\/p>

09\/10\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62128","activity_ticket_id":"57927","ticket_reference":"HDT59012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/24","activity_end":"2024-10-07 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71507","activity_notes":"list of works:wall lights need to be reattached to the wall outside 4.1 and 4.2round cover to the door handle is looseThere are three buckets of rubbish left on the roof. please removeAccess through the fixed ladder on the top fire exit padlock code 789","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:19 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 14:56 (sandra)<\/b>Monday 7th <\/p>

07\/10\/2024 09:58 (travis)<\/b>Attended and removed large tins of roof paint and buckets and disposed off.Tightened up door handle rose plate,Have attached a photo of wall lamps which are live and would require an electrician to reinstate.<\/p>

07\/10\/2024 14:22 (alan)<\/b>Refix wall lights on ground floor bottom of staircase, outside flat 4.1 & 4.2<\/p>

07\/10\/2024 14:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62129","activity_ticket_id":"57928","ticket_reference":"HDT59013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"stained wall and cupboard door ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/10\/24","activity_end":"2024-10-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71508","activity_notes":"humid stain appeared on the wall in the living room (near the windows) Also, the door of the cupboard in the master bedroom still need to be fixed, Booked for Friday 10 am with tenant ","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2024 12:21 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 12:22 (sandra)<\/b>can you arrange for Jack to attend next week - no rush on this Thursday or Friday <\/p>

08\/10\/2024 14:57 (sandra)<\/b>access requested for Friday <\/p>

08\/10\/2024 15:53 (sandra)<\/b>10am on Friday 11th<\/p>

11\/10\/2024 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62130","activity_ticket_id":"57912","ticket_reference":"HDT58997","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine doesnt work","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/24","activity_end":"2024-10-09 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71509","activity_notes":"keys for RA ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 09:17 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 12:26 (sandra)<\/b>confirmed for 9th with keys <\/p>

09\/10\/2024 13:16 (roy)<\/b>With Repair AidNew circuit board required<\/p>

11\/10\/2024 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62131","activity_ticket_id":"57929","ticket_reference":"HDT59014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blocked shower ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/24","activity_end":"2024-10-04 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71510","activity_notes":"blocked shower ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:35 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 14:55 (sandra)<\/b>Friday with keys <\/p>

04\/10\/2024 15:45 (travis)<\/b>Removed shower trap cover and plunged, removed all debris, flushed through and refitted\/tested.Fitted w\/machine door,Reinstated water supply to water purifier,Reset and tested dishwasher,<\/p>

04\/10\/2024 15:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62132","activity_ticket_id":"57930","ticket_reference":"HDT59015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty door handle","ticket_address_1":"Unit 2","ticket_address_2":"73-75 Charing Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/24","activity_end":"2024-10-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71511","activity_notes":"Faulty door handleShop is called oseyoKorean food hub ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:45 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 14:00 (travis)<\/b>Attended above property and found the 5ft pull handle on the entrance glass door to be loose,this is a common problem on all these units which has been rectified by 20\/20 doors and windows in the past by using some kind of adapter,I think it's time to get them involved to repair this one.<\/p>

07\/10\/2024 09:58 (sandra)<\/b>emailed Brian to attend <\/p>

08\/10\/2024 09:04 (sandra)<\/b>Brian (twentytwenty) booked for Thursday 10th<\/p>

10\/10\/2024 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62133","activity_ticket_id":"57931","ticket_reference":"HDT59016","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace blown lamps to second floor front office","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/24","activity_end":"2024-10-03 16:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71512","activity_notes":"To replace blown lamps to second floor front office","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 13:44 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 13:46 (alan)<\/b>Replace blown lamps 2nd floor Langley st side open plan area <\/p>

03\/10\/2024 14:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62134","activity_ticket_id":"57932","ticket_reference":"HDT59017","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ground floor gallery, refix skirting trunking to wall ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/24","activity_end":"2024-10-04 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71513","activity_notes":"Ground floor gallery, refix skirting trunking to wall ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 13:46 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 07:10 (alan)<\/b>Refix skirting board trunking in rear gallery on ground floor<\/p>

04\/10\/2024 08:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62135","activity_ticket_id":"57933","ticket_reference":"HDT59018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check on the electrical wiring\/sockes and make sure it is safe due to the leak ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/24","activity_end":"2024-10-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71514","activity_notes":"check on the electrical wiring\/sockes and make sure it is safe due to the leak we are still waiting for Westminster to solve the leak issuefrom 1pm - Friday 4th","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 14:18 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 14:19 (sandra)<\/b>from 1pm - Friday 4th<\/p>

04\/10\/2024 15:37 (alan)<\/b>Check power to sockets in bedroom follow leak from aboveAll found to be working fine and have no water damage <\/p>

04\/10\/2024 15:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62136","activity_ticket_id":"57934","ticket_reference":"HDT59019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16496 - Electrical Remedial Works ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/24","activity_end":"2024-10-25 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71515","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 14:09 (sandra)<\/b>requested by Alan for Monday 7th<\/p>

10\/10\/2024 04:32 (alan)<\/b>Quoted works To complete Friday <\/p>

11\/10\/2024 12:02 (sandra)<\/b>completing on Monday 14th<\/p>

21\/10\/2024 15:58 (sandra)<\/b>22nd booked <\/p>

23\/10\/2024 12:43 (sandra)<\/b>finishing 24th<\/p>

26\/10\/2024 11:40 (alan)<\/b>Quoted works <\/p>

28\/10\/2024 08:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62137","activity_ticket_id":"57935","ticket_reference":"HDT59020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water management actions ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/24","activity_end":"2024-10-21 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71516","activity_notes":"water management actions Clean and descale all spray outlets on at least a quarterly basis, to remove potential areas for bacterial growth. Blowdown all water heaters where possible on to remove any scale and sludge build up. This will remove potential areas for bacterial growth and will allow you to document the internal conditions. If a blowdown is not possible a full external examination must still be carried out and documented to ensure there are no leaks and as a functionality check. A pasteurisation should be considered if the internal conditions cannot be assessed. This task must be recorded stating the date, the name of the person carrying out the checks, and the temperatures obtained.Carry out temperature testing for all domestic hot and cold water services in the building. This must include sentinel outlets (nearest and furthest), ensuring that all hot water achieves between 50C and 60C within one minute of flushing and cold water is below 20C, within two minutes. This task must be recorded stating the date, the name of the person carrying out the checks and the temperatures obtained.","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 14:22 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 11:53 (sandra)<\/b>18th<\/p>

22\/10\/2024 07:51 (michaelk)<\/b>Attended site to inspect water system throughout building. Removed and cleaned shower heads with bleach solution, flushed and re-fitted. Inspected both inline instantaneous water heaters and checked shower and basin temperatures. Inspected both undersink water heaters and checked tap temperatures. All sentinel outlets were checked. 3hrs labour plus solution, total 160.99 ex vat.<\/p>

22\/10\/2024 08:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62138","activity_ticket_id":"57936","ticket_reference":"HDT59021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"some of the tiles on the bathroom floor need to be regrouted ","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/24","activity_end":"2024-10-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71517","activity_notes":"some of the tiles on the bathroom floor need to be regrouted TUESDAY AFTER 11 AM ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 14:35 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 15:23 (sandra)<\/b>Booked Tuesday 8th after 11 am with tenant <\/p>

08\/10\/2024 13:20 (travis)<\/b>Regrouped tiled bathroom floor.<\/p>

08\/10\/2024 13:33 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2024 14:45 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62139","activity_ticket_id":"57937","ticket_reference":"HDT59022","ticket_client":"2165","client_name":"Ayers & Cruiks ","ticket_title":"MDR\/JH\/16515 - Electrical Remedial Works ","ticket_address_1":"Flat 5, 225 West Road ","ticket_address_2":"","ticket_town":"Westcliff on Sea ","ticket_county":null,"ticket_postcode":"SS0 9DE","cs_address_1":"Flat 5, 225 West Road ","cs_id":"2923","cs_address_2":"","cs_town":"Westcliff on Sea ","cs_postcode":"SS0 9DE","ticket_client_site":"2923","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/24","activity_end":"2024-10-10 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71518","activity_notes":"Electrical Remedial Works Note from Client : please proceed ASAP as we have a tenant under reference on this property","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 15:59 (jane)<\/b>Attending this evening to carry out remedial works <\/p>

11\/10\/2024 16:51 (michael)<\/b>(Ticket Closed)<\/p>

11\/10\/2024 18:42 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62140","activity_ticket_id":"57938","ticket_reference":"HDT59023","ticket_client":"2165","client_name":"Ayers & Cruiks ","ticket_title":"MDR\/JH\/16516 - Electrical Remedial Works ","ticket_address_1":"Flat 16, 225 West Road ","ticket_address_2":"Westcliff on Sea","ticket_town":"Essex ","ticket_county":null,"ticket_postcode":"SS0 9DE","cs_address_1":"Flat 16, 225 West Road ","cs_id":"2982","cs_address_2":"Westcliff on Sea","cs_town":"Essex ","cs_postcode":"SS0 9DE","ticket_client_site":"2982","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/24","activity_end":"2024-10-14 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71519","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 16:01 (jane)<\/b>Attending Monday evening 14th October<\/p>

15\/10\/2024 05:52 (alan)<\/b>Quoted works <\/p>

15\/10\/2024 08:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62141","activity_ticket_id":"57939","ticket_reference":"HDT59024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16514 - Replacement blinds ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/24","activity_end":"2024-10-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71520","activity_notes":"Replacement blinds tenant will be at home ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 13:29 (jane)<\/b>Blinds on order - anticipated dispatch date 22\/10\/2024<\/p>

22\/10\/2024 10:15 (sandra)<\/b>Requested Friday 25th for access <\/p>

22\/10\/2024 16:07 (sandra)<\/b>access confirmed by Lilian. Waiting for her to advise tenant\/keys<\/p>

24\/10\/2024 15:45 (sandra)<\/b>tenant at home Friday 25th <\/p>

25\/10\/2024 12:35 (travis)<\/b>Fitment of four blinds in Living room\/ kitchen X3,Entrance hallway X1.Disposal of old blinds.<\/p>

25\/10\/2024 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62142","activity_ticket_id":"57940","ticket_reference":"HDT59025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16517 - Roof repairs ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/24","activity_end":"2024-10-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71521","activity_notes":"Roof repairs quote accepted Tuesday at 8am ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 09:53 (sandra)<\/b>keys from security for fire exit door to roof Tuesday 8th <\/p>

08\/10\/2024 10:37 (travis)<\/b>Roof lead flashing reinstated.<\/p>

08\/10\/2024 10:42 (michael)<\/b>(Ticket Closed)<\/p>

08\/10\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62143","activity_ticket_id":"57941","ticket_reference":"HDT59026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Room 6 has no heating ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/10\/24","activity_end":"2024-10-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71522","activity_notes":"Room 6 has no heating ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 16:29 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 07:51 (michaelk)<\/b>Attended site to investigate the heating issue in room 6. Found the boiler locked out on flow, stripped down boiler and found that the pump was seized. The boiler was drained down and the pump was removed. The pump impeller was exercised and re-fitted with the boiler put into a venting cycle. On completion the heating and hot water system were heat tested. 3hrs labour 155<\/p>

07\/10\/2024 08:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62144","activity_ticket_id":"57942","ticket_reference":"HDT59027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" beads to blind are failing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71523","activity_notes":"thermostat not working and beads to blind are failing ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2024 09:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 09:59 (sandra)<\/b>emailed for access <\/p>

07\/10\/2024 09:40 (sandra)<\/b>with keys PM <\/p>

08\/10\/2024 14:40 (travis)<\/b>Attended and inspected all blinds in apartment,Found x2 blinds in the living room to have cords broken,Probably not cost effective to repair \/record,have taken measurements for replacement quote.X2 blinds , medium grey plastic,50mm slats,Width 1120mm,Drop 2m.<\/p>

08\/10\/2024 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62145","activity_ticket_id":"57942","ticket_reference":"HDT59027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" beads to blind are failing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/24","activity_end":"2024-10-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71524","activity_notes":" beads to blind are failing this afternoon with keys ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 09:57 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 09:59 (sandra)<\/b>emailed for access <\/p>

07\/10\/2024 09:40 (sandra)<\/b>with keys PM <\/p>

08\/10\/2024 14:40 (travis)<\/b>Attended and inspected all blinds in apartment,Found x2 blinds in the living room to have cords broken,Probably not cost effective to repair \/record,have taken measurements for replacement quote.X2 blinds , medium grey plastic,50mm slats,Width 1120mm,Drop 2m.<\/p>

08\/10\/2024 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62146","activity_ticket_id":"57943","ticket_reference":"HDT59028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and hot water issue ","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"04\/10\/24","activity_end":"2024-10-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71525","activity_notes":"heating and hot water issue 1. Does the heating on the towel rack work? I tried to use it today and it seems to not heat up so I wanted to check with you2. The hot water seems to get hot for a couple minutes then back to warm, is it possible we call a plumber to check on this? ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2024 10:00 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:00 (sandra)<\/b>waiting on access <\/p>

04\/10\/2024 11:12 (sandra)<\/b>tenant home for access today <\/p>

04\/10\/2024 15:57 (sandra)<\/b>no access back into property with keys as the key to the top lock doesn't fit.<\/p>

07\/10\/2024 10:08 (sandra)<\/b>emailed for access Tuesday to find out the make of the shower parts <\/p>

07\/10\/2024 10:59 (sandra)<\/b>keys can be used. Tenant will not put top lock on as there is no key. Only bottom lock and this key is at securityTuesday <\/p>

09\/10\/2024 07:09 (michaelk)<\/b>Attended site to strip down shower and identify the thermostatic cartridge. Completed work, collected detail and a quote will be forwarded. 2hrs labour 105<\/p>

09\/10\/2024 09:23 (sandra)<\/b>To supply and fit the replacement shower valve complete is 360.87 ex vat.MK to order <\/p>

09\/10\/2024 09:59 (sandra)<\/b>part for shower has been ordered and will return when it has been delivered - Email Sent<\/b><\/p>

16\/10\/2024 11:51 (sandra)<\/b>to be booked for 24th <\/p>

21\/10\/2024 09:39 (sandra)<\/b>access requested for 11 am <\/p>

22\/10\/2024 10:29 (sandra)<\/b>confirmed with keys Thursday 24th after 11 am<\/p>

25\/10\/2024 08:16 (michaelk)<\/b>Attended site to replace the complete shower valve section and leave fully operational. Removed the existing shower and replace with new, sealing the new plate in on completion. Quoted work 360.87 ex vat.<\/p>

25\/10\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62147","activity_ticket_id":"57944","ticket_reference":"HDT59029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat B","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"3051","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DQ","ticket_client_site":"3051","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/24","activity_end":"2024-10-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71526","activity_notes":"list of works The shower head holder is a bit cracked check which drawers & dishwasher integrated door is rubbing at the edge when opening.pannel in the living room next to to the door, as Im not sure what it is ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 10:28 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:29 (sandra)<\/b>access requested for Monday PM <\/p>

04\/10\/2024 10:29 (sandra)<\/b>appointment requested for RA<\/p>

04\/10\/2024 14:00 (sandra)<\/b>travis to attend same day as appliance engineer - Lilian <\/p>

04\/10\/2024 16:12 (sandra)<\/b>Lilian cancelled the appliance engineer for Thursday and asked for Wednesday <\/p>

07\/10\/2024 10:14 (sandra)<\/b>tenant home for access on Wednesday <\/p>

08\/10\/2024 11:00 (sandra)<\/b>16th at 9am for Travis <\/p>

11\/10\/2024 13:54 (jane)<\/b>Dispenser and drawer unblocked and cleaned to appliance - Email Sent<\/b><\/p>

16\/10\/2024 10:29 (travis)<\/b>Replacement of shower rail,Replacement of thermostat batteries and set 18c for tenant,Checked over dishwasher and found machine to be stopping mid cycle,not releasing cleaning pod and not heating up to carry out drying cycle,Service engineer required but have taken photos (attached) of details if a new machine is required.<\/p>

16\/10\/2024 15:34 (sandra)<\/b>booked to look at the dishwasher on Wednesday 23rd <\/p>

16\/10\/2024 15:48 (sandra)<\/b>Tenant home for access <\/p>

24\/10\/2024 15:46 (sandra)<\/b>update requested <\/p>

25\/10\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62148","activity_ticket_id":"57944","ticket_reference":"HDT59029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat B","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"3051","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DQ","ticket_client_site":"3051","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/10\/24","activity_end":"2024-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71527","activity_notes":"drawers in the washing machine keeps filling with water that doesnt drain out after I use it","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2024 10:28 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:29 (sandra)<\/b>access requested for Monday PM <\/p>

04\/10\/2024 10:29 (sandra)<\/b>appointment requested for RA<\/p>

04\/10\/2024 14:00 (sandra)<\/b>travis to attend same day as appliance engineer - Lilian <\/p>

04\/10\/2024 16:12 (sandra)<\/b>Lilian cancelled the appliance engineer for Thursday and asked for Wednesday <\/p>

07\/10\/2024 10:14 (sandra)<\/b>tenant home for access on Wednesday <\/p>

08\/10\/2024 11:00 (sandra)<\/b>16th at 9am for Travis <\/p>

11\/10\/2024 13:54 (jane)<\/b>Dispenser and drawer unblocked and cleaned to appliance - Email Sent<\/b><\/p>

16\/10\/2024 10:29 (travis)<\/b>Replacement of shower rail,Replacement of thermostat batteries and set 18c for tenant,Checked over dishwasher and found machine to be stopping mid cycle,not releasing cleaning pod and not heating up to carry out drying cycle,Service engineer required but have taken photos (attached) of details if a new machine is required.<\/p>

16\/10\/2024 15:34 (sandra)<\/b>booked to look at the dishwasher on Wednesday 23rd <\/p>

16\/10\/2024 15:48 (sandra)<\/b>Tenant home for access <\/p>

24\/10\/2024 15:46 (sandra)<\/b>update requested <\/p>

25\/10\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62149","activity_ticket_id":"57945","ticket_reference":"HDT59030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom door lock is broken on bedroom 3 ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/10\/24","activity_end":"2024-10-04 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71528","activity_notes":"Bedroom door lock is broken on bedroom 3 use keys Let Lilian know what needs to be done before you proceed ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 10:33 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:35 (sandra)<\/b>booked Monday PM <\/p>

04\/10\/2024 13:01 (travis)<\/b>Attended and fitted a temporary hasp & staple with a coded padlock (0410).<\/p>

04\/10\/2024 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62150","activity_ticket_id":"57946","ticket_reference":"HDT59031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/24","activity_end":"2024-10-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71529","activity_notes":"list of works dents in main door Main bedroom door handle is becoming looseThe temperature of the freezer has recently been getting extremely cold, leading to ice build up - can this be turned down sink is leaking from underneath Friday 11th AM with tenant ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2024 10:44 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:47 (sandra)<\/b>booked for Friday 11th<\/p>

11\/10\/2024 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62151","activity_ticket_id":"57946","ticket_reference":"HDT59031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/24","activity_end":"2024-10-11 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71530","activity_notes":"list of works Bathroom sink has a leak. Water is dripping slowly from the bottom of the sink.The tenant can provide Friday 11th ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2024 10:44 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:47 (sandra)<\/b>booked for Friday 11th<\/p>

11\/10\/2024 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62152","activity_ticket_id":"57947","ticket_reference":"HDT59032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16513 - Replacement boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/24","activity_end":"2024-11-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71531","activity_notes":"Replacement boiler Booked for 8am with tenant on the 12th take keys in case tenant wants to go out To allow for a qualified engineer to attend the above site and carry out protection works as required.To isolate supplies to defective existing electric boiler, drain down system, disconnect, remove and dispose of environmentally friendly at waste transfer station.Supply and install new electric boiler carry out alteration works to pipework to suit new configuration, connect, test and commission. ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 10:31 (sandra)<\/b>provisionally booked for 21st <\/p>

16\/10\/2024 11:01 (sandra)<\/b>boiler booked for 21st with tenant for access <\/p>

17\/10\/2024 11:59 (sandra)<\/b>waiting on access for 22nd <\/p>

17\/10\/2024 15:24 (sandra)<\/b>with keys at 8,30 but tenant may be at home <\/p>

18\/10\/2024 16:24 (jane)<\/b>Have advised client the boiler is delayed coming into stock from Heatrae Sadia, provisionally booked for Tuesday 29th October dependant on receiving boiler <\/p>

25\/10\/2024 11:56 (sandra)<\/b>Asked MK to chase delivery <\/p>

28\/10\/2024 14:47 (sandra)<\/b>waiting on delivery date from supplier - didn't arrive on Monday <\/p>

29\/10\/2024 16:10 (sandra)<\/b>Best is to wait until the 12th - tenant <\/p>

01\/11\/2024 15:39 (sandra)<\/b>Booked for the 12th<\/p>

04\/11\/2024 09:22 (sandra)<\/b>Booked for 12th and tenant will be there from 8am <\/p>

13\/11\/2024 06:40 (michaelk)<\/b>Completed electromax boiler installation, commissioned and left in full working order. 3,740 ex vat.<\/p>

13\/11\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62153","activity_ticket_id":"57948","ticket_reference":"HDT59033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The extractor fan in our bathroom has stopped working.","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/24","activity_end":"2024-10-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71532","activity_notes":"The extractor fan in our bathroom has stopped working.tenant can give access on Monday morning at 8am ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 14:04 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 14:05 (sandra)<\/b>8am on Monday <\/p>

07\/10\/2024 11:05 (alan)<\/b>Investigate fan in bathroom not working Order replacement fan and agreed with tenant to return Wednesday morning at 8am <\/p>

09\/10\/2024 08:36 (alan)<\/b>Return to site and replace faulty extractor fan in bathroom Please note where fan was not working correctly there is some mould in the bathroom that needs redecorate please see attached photos<\/p>

09\/10\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62154","activity_ticket_id":"57949","ticket_reference":"HDT59034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/24","activity_end":"2024-10-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71533","activity_notes":"list of works: AFTER 10AM ON MONDAY Fridge needs looking at, I think theres mould on it. (Appliance engineer or replacement)Oven has stopped working.Radiators need looking at. Possible mould in bathroom - can you take pictures please ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 15:02 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 10:48 (alan)<\/b>1. Fridge needs looking at, I think theres mould on it. Seal round door is a little mould (Appliance engineer needed to replace) see photos 2. Oven has stopped working. Element in oven has gone and needs replacement or replace oven 600mm wide Beko (appliance engineer needed )2. Radiators need looking at. Boiler does not seem to be heating rads (Mike K needed )Possible mould in bathroom - see photos walls need repainting <\/p>

07\/10\/2024 11:04 (sandra)<\/b>requested access to look at boiler\/radiators <\/p>

08\/10\/2024 09:50 (sandra)<\/b>requested 10th to look at boiler <\/p>

08\/10\/2024 12:58 (sandra)<\/b>Requested 11th for decorating <\/p>

08\/10\/2024 14:53 (sandra)<\/b>decorating booked for 10th <\/p>

11\/10\/2024 07:35 (michaelk)<\/b>Attended site to investigate electric heating issue. Found the controls not in the run position, switched on and left in full working order. Note; these controls in my opinion are awkward to operate and I have explained to lilian that the controls should be replaced. (these were fitted by another contractor when he boilers were replaced)1hr labour 55<\/p>

11\/10\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62155","activity_ticket_id":"57946","ticket_reference":"HDT59031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/10\/24","activity_end":"2024-10-11 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71534","activity_notes":"list of works Front door has a few indentation marksThe tenant can provide access Friday ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2024 10:44 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:47 (sandra)<\/b>booked for Friday 11th<\/p>

11\/10\/2024 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62156","activity_ticket_id":"57950","ticket_reference":"HDT59035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet blocked ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/10\/24","activity_end":"2024-10-04 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71535","activity_notes":"toilet blocked ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 15:34 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 16:16 (roy)<\/b>Cleared blockageTestedAll ok<\/p>

04\/10\/2024 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62157","activity_ticket_id":"57951","ticket_reference":"HDT59036","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16518 - replacement toilet parts ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/24","activity_end":"2024-11-01 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71536","activity_notes":"replacement toilet parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 10:26 (sandra)<\/b>requested access for Monday 14th<\/p>

08\/10\/2024 10:26 (sandra)<\/b>Booked <\/p>

16\/10\/2024 14:38 (sandra)<\/b>Booked for 17th to carry out quoted works MK<\/p>

17\/10\/2024 15:31 (sandra)<\/b>Parts didnt arrive. Arriving today and booked for 18th <\/p>

22\/10\/2024 11:06 (sandra)<\/b>rescheduled for 23rd <\/p>

25\/10\/2024 09:53 (sandra)<\/b>Booked for Monday 28th at 6.30 am <\/p>

03\/11\/2024 20:15 (michaelk)<\/b>Completed quoted toilet repairs, 234.52 ex vat.<\/p>

05\/11\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62158","activity_ticket_id":"57952","ticket_reference":"HDT59037","ticket_client":"2169","client_name":"Penney, Ruddy and Winter","ticket_title":"MDR\/JH\/16507 - Floor 2 - Redecoration Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/10\/24","activity_end":"2024-10-23 16:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71537","activity_notes":"Booked for Wednesday 23rd at 8.15Floor 2 Option One To allow for a decorating team to attend the above site and carry out all necessary protection works as required.To carry out preparation works to 2No walls and apply 2no coats of colour match blue emulsion as directed including painting around the sign. Remove all protection works and clean site on completion.","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 16:07 (sandra)<\/b>emailed to book in <\/p>

14\/10\/2024 10:23 (sandra)<\/b>booked for 22nd <\/p>

24\/10\/2024 09:30 (jack)<\/b>Complete -300<\/p>

24\/10\/2024 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62159","activity_ticket_id":"57733","ticket_reference":"HDT58818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - For Thursday afternoon 19th September - tenant home for access (Tenant not available thereafter between 4 and 5pm )","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/24","activity_end":"2024-10-09 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71538","activity_notes":"keys for repairaid Wednesday 9th ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2024 10:25 (System)<\/b>Ticket Created<\/p>

18\/09\/2024 10:27 (jane)<\/b>For Thursday afternoon 19th September - tenant home for access<\/p>

19\/09\/2024 15:58 (roy)<\/b>Repair Aid neededFound pump blocked but still leaking from underneath the pump.I can not get heating working Windows ok<\/p>

20\/09\/2024 14:17 (jane)<\/b>Requested access for the M Keenan to attend on Monday afternoon 23rd September Arranging for repair aid for Thursday 26th September <\/p>

23\/09\/2024 10:33 (sandra)<\/b>MK to attend Monday 23d at 2pm <\/p>

24\/09\/2024 11:51 (jane)<\/b>Confirmed for Repair Aid to attend on Thursday 26th September between 10am and 2pm - To call the Reddan office an hour before, and Lilian will meet them on site <\/p>

24\/09\/2024 14:39 (michaelk)<\/b>Attended site and instructed the tenant on how to use the heating systems. 1hr labour 55<\/p>

24\/09\/2024 15:18 (jane)<\/b>Attended site and instructed the tenant on how to use the heating systems - Email Sent<\/b><\/p>

27\/09\/2024 14:45 (jane)<\/b>Hose kit on order for the washing machine - Email Sent<\/b><\/p>

04\/10\/2024 14:55 (sandra)<\/b>emailed to fit part on the washer\/dryer for 9th between 10 - 2pm <\/p>

08\/10\/2024 09:44 (sandra)<\/b>keys on 10th for part to be fitted <\/p>

09\/10\/2024 12:44 (sandra)<\/b>9th<\/p>

09\/10\/2024 13:17 (roy)<\/b>With Repair Aid<\/p>

11\/10\/2024 13:51 (jane)<\/b>Hose was replaced to appliance <\/p>

11\/10\/2024 13:51 (jane)<\/b>(Ticket Closed)<\/p>

22\/10\/2024 14:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2024 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62160","activity_ticket_id":"57953","ticket_reference":"HDT59038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 3","ticket_address_2":"48 Newman Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1QD","cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/24","activity_end":"2024-10-06 19:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71539","activity_notes":"No heating or hot water:","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2024 19:24 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 10:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62161","activity_ticket_id":"57954","ticket_reference":"HDT59039","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handy Man Services Wednesday 9th and Thursday 10th October.","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/10\/24","activity_end":"2024-10-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71540","activity_notes":"Handy Man Services Wednesday 9th and Thursday 10th October.","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2024 09:40 (System)<\/b>Ticket Created<\/p>

10\/10\/2024 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62162","activity_ticket_id":"57955","ticket_reference":"HDT59040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"attach frame to wall as it is falling off ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"59","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"59","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/24","activity_end":"2024-10-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71541","activity_notes":"attach frame to wall as it is falling offPicture sent separatelywith keys PM today Flat 2 ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2024 09:42 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 09:42 (sandra)<\/b>with keys PM today <\/p>

08\/10\/2024 14:44 (travis)<\/b>Attended and replaced retaining screws to bottom of electronic thermostat controller and refitted.<\/p>

08\/10\/2024 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62163","activity_ticket_id":"57956","ticket_reference":"HDT59041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handy Man Services Monday 14th October","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"14\/10\/24","activity_end":"2024-10-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71542","activity_notes":"Handy Man Services Monday 14th October ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2024 09:43 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 18:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62164","activity_ticket_id":"57930","ticket_reference":"HDT59015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty door handle","ticket_address_1":"Unit 2","ticket_address_2":"73-75 Charing Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"10\/10\/24","activity_end":"2024-10-10 09:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71543","activity_notes":"Faulty door handle","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2024 12:45 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 14:00 (travis)<\/b>Attended above property and found the 5ft pull handle on the entrance glass door to be loose,this is a common problem on all these units which has been rectified by 20\/20 doors and windows in the past by using some kind of adapter,I think it's time to get them involved to repair this one.<\/p>

07\/10\/2024 09:58 (sandra)<\/b>emailed Brian to attend <\/p>

08\/10\/2024 09:04 (sandra)<\/b>Brian (twentytwenty) booked for Thursday 10th<\/p>

10\/10\/2024 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62165","activity_ticket_id":"57957","ticket_reference":"HDT59042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59038 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"60","cs_address_2":"48 Newman Street","cs_town":"London","cs_postcode":"W1T 1QD","ticket_client_site":"60","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/24","activity_end":"2024-10-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71544","activity_notes":"HDT59038 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2024 10:04 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 09:47 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62166","activity_ticket_id":"57927","ticket_reference":"HDT59012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/24","activity_end":"2024-10-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71545","activity_notes":"list of works:wall lights need to be reattached to the wall outside 4.1 and 4.2round cover to the door handle is looseThere are three buckets of rubbish left on the roof. please removeAccess through the fixed ladder on the top fire exit padlock code 789","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:19 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 14:56 (sandra)<\/b>Monday 7th <\/p>

07\/10\/2024 09:58 (travis)<\/b>Attended and removed large tins of roof paint and buckets and disposed off.Tightened up door handle rose plate,Have attached a photo of wall lamps which are live and would require an electrician to reinstate.<\/p>

07\/10\/2024 14:22 (alan)<\/b>Refix wall lights on ground floor bottom of staircase, outside flat 4.1 & 4.2<\/p>

07\/10\/2024 14:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62167","activity_ticket_id":"57915","ticket_reference":"HDT59000","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16509 - Replacement integrated dishwasher ","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/24","activity_end":"2024-10-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71546","activity_notes":"Help Travis with dishwasher Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 10:22 (sandra)<\/b>arranging access for Thursday 10th October <\/p>

04\/10\/2024 15:52 (sandra)<\/b>booked for 9th October 10-2pm<\/p>

07\/10\/2024 10:09 (sandra)<\/b>with keys <\/p>

09\/10\/2024 12:37 (travis)<\/b>Attended with keys and removed faulty dishwasher,Stored temporarily in Slingsby loading bay,Awaiting instruction to fit replacement.<\/p>

09\/10\/2024 13:19 (roy)<\/b>With Travis. Removal of dishwasher.Returned to cap off waste due to machine coming tomorrow <\/p>

09\/10\/2024 15:26 (roy)<\/b>Returned to fit dishwasherPurchased jubilee clips<\/p>

09\/10\/2024 15:34 (travis)<\/b>Returned and fitted dishwasher, disposed of packaging ect <\/p>

09\/10\/2024 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62168","activity_ticket_id":"57958","ticket_reference":"HDT59043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light below skylight has stopped working and dishwasher door wont close ","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/24","activity_end":"2024-12-03 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71547","activity_notes":"Booked for Tuesday 3rd with keys light below skylight has stopped working and dishwasher door wont close - can you let me know if it needs an appliance engineer ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2024 10:31 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 10:32 (sandra)<\/b>access requested <\/p>

09\/10\/2024 15:29 (sandra)<\/b>booked Thursday keys and knock first<\/p>

11\/10\/2024 10:05 (alan)<\/b>1. Repaired dishwasher door 2. Investigate lights around sky light not working, order replacement driver unit <\/p>

11\/10\/2024 10:48 (jane)<\/b>Repaired dishwasher door 2. Investigate lights around sky light not working, order replacement driver unit - Email Sent<\/b><\/p>

24\/10\/2024 15:14 (sandra)<\/b>Still waiting on delivery of part <\/p>

25\/10\/2024 12:16 (sandra)<\/b>Provisionally booked. Awaiting Alan to confirm it has been delivered <\/p>

13\/11\/2024 09:46 (sandra)<\/b>spoke with Alan - need to find another supplier <\/p>

27\/11\/2024 10:45 (sandra)<\/b>requested access for 3\/12<\/p>

27\/11\/2024 15:43 (sandra)<\/b>confirmed for Tuesday 3rd with keys <\/p>

03\/12\/2024 16:09 (alan)<\/b>1. Replace 2 faulty LED downlighters in ensuite bathroom2. Replace 1 faulty driver unit to LED down lighter in main room 3. Replace faulty diver unit to LED lights around the skylight in main room 4. Replace 2 blown lamps in high level up lights in main room <\/p>

04\/12\/2024 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62169","activity_ticket_id":"57959","ticket_reference":"HDT59044","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"hole in rubber seal of door on washer\/dryer ","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/10\/24","activity_end":"2024-10-17 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71548","activity_notes":"hole in rubber seal of door on washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2024 10:47 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 10:49 (sandra)<\/b>appointment requested <\/p>

10\/10\/2024 16:17 (sandra)<\/b>Please find the quote below:Door Seal - 82.26inclVAT Labour - 100inclVAT<\/p>

11\/10\/2024 11:00 (jane)<\/b>Ordered new door seal, 3-5 lead-time <\/p>

17\/10\/2024 11:26 (sandra)<\/b>keys for access <\/p>

17\/10\/2024 15:42 (roy)<\/b>With Repair Aid<\/p>

18\/10\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62170","activity_ticket_id":"57943","ticket_reference":"HDT59028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and hot water issue ","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/24","activity_end":"2024-10-08 12:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71549","activity_notes":"Shower needs to be stripped down to take detailskeys can be used. Tenant will not put top lock on as there is no key. Only bottom lock and this key is at securityTuesday 2. The hot water seems to get hot for a couple minutes then back to warm, is it possible we call a plumber to check on this? ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 10:00 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:00 (sandra)<\/b>waiting on access <\/p>

04\/10\/2024 11:12 (sandra)<\/b>tenant home for access today <\/p>

04\/10\/2024 15:57 (sandra)<\/b>no access back into property with keys as the key to the top lock doesn't fit.<\/p>

07\/10\/2024 10:08 (sandra)<\/b>emailed for access Tuesday to find out the make of the shower parts <\/p>

07\/10\/2024 10:59 (sandra)<\/b>keys can be used. Tenant will not put top lock on as there is no key. Only bottom lock and this key is at securityTuesday <\/p>

09\/10\/2024 07:09 (michaelk)<\/b>Attended site to strip down shower and identify the thermostatic cartridge. Completed work, collected detail and a quote will be forwarded. 2hrs labour 105<\/p>

09\/10\/2024 09:23 (sandra)<\/b>To supply and fit the replacement shower valve complete is 360.87 ex vat.MK to order <\/p>

09\/10\/2024 09:59 (sandra)<\/b>part for shower has been ordered and will return when it has been delivered - Email Sent<\/b><\/p>

16\/10\/2024 11:51 (sandra)<\/b>to be booked for 24th <\/p>

21\/10\/2024 09:39 (sandra)<\/b>access requested for 11 am <\/p>

22\/10\/2024 10:29 (sandra)<\/b>confirmed with keys Thursday 24th after 11 am<\/p>

25\/10\/2024 08:16 (michaelk)<\/b>Attended site to replace the complete shower valve section and leave fully operational. Removed the existing shower and replace with new, sealing the new plate in on completion. Quoted work 360.87 ex vat.<\/p>

25\/10\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62171","activity_ticket_id":"57949","ticket_reference":"HDT59034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/24","activity_end":"2024-10-10 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71550","activity_notes":"Radiators need looking at. ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 15:02 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 10:48 (alan)<\/b>1. Fridge needs looking at, I think theres mould on it. Seal round door is a little mould (Appliance engineer needed to replace) see photos 2. Oven has stopped working. Element in oven has gone and needs replacement or replace oven 600mm wide Beko (appliance engineer needed )2. Radiators need looking at. Boiler does not seem to be heating rads (Mike K needed )Possible mould in bathroom - see photos walls need repainting <\/p>

07\/10\/2024 11:04 (sandra)<\/b>requested access to look at boiler\/radiators <\/p>

08\/10\/2024 09:50 (sandra)<\/b>requested 10th to look at boiler <\/p>

08\/10\/2024 12:58 (sandra)<\/b>Requested 11th for decorating <\/p>

08\/10\/2024 14:53 (sandra)<\/b>decorating booked for 10th <\/p>

11\/10\/2024 07:35 (michaelk)<\/b>Attended site to investigate electric heating issue. Found the controls not in the run position, switched on and left in full working order. Note; these controls in my opinion are awkward to operate and I have explained to lilian that the controls should be replaced. (these were fitted by another contractor when he boilers were replaced)1hr labour 55<\/p>

11\/10\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62172","activity_ticket_id":"57949","ticket_reference":"HDT59034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/10\/24","activity_end":"2024-10-10 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71551","activity_notes":"list of works:2 x small walls to be painted with anti mould paint ","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2024 15:02 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 10:48 (alan)<\/b>1. Fridge needs looking at, I think theres mould on it. Seal round door is a little mould (Appliance engineer needed to replace) see photos 2. Oven has stopped working. Element in oven has gone and needs replacement or replace oven 600mm wide Beko (appliance engineer needed )2. Radiators need looking at. Boiler does not seem to be heating rads (Mike K needed )Possible mould in bathroom - see photos walls need repainting <\/p>

07\/10\/2024 11:04 (sandra)<\/b>requested access to look at boiler\/radiators <\/p>

08\/10\/2024 09:50 (sandra)<\/b>requested 10th to look at boiler <\/p>

08\/10\/2024 12:58 (sandra)<\/b>Requested 11th for decorating <\/p>

08\/10\/2024 14:53 (sandra)<\/b>decorating booked for 10th <\/p>

11\/10\/2024 07:35 (michaelk)<\/b>Attended site to investigate electric heating issue. Found the controls not in the run position, switched on and left in full working order. Note; these controls in my opinion are awkward to operate and I have explained to lilian that the controls should be replaced. (these were fitted by another contractor when he boilers were replaced)1hr labour 55<\/p>

11\/10\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62173","activity_ticket_id":"57960","ticket_reference":"HDT59045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16493 - Replacement leaking vent and service of boiler ","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/24","activity_end":"2024-10-21 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71552","activity_notes":"Replacement leaking vent and service of boiler ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 10:22 (sandra)<\/b>Requested access for 17th <\/p>

10\/10\/2024 16:36 (sandra)<\/b>booked for 21st with Edyta waiting for confirmation <\/p>

16\/10\/2024 11:04 (sandra)<\/b>emailed for access on Tuesday 22nd but given Wednesday and Friday as alternatives if this isn't available <\/p>

17\/10\/2024 11:59 (sandra)<\/b>booked for 21st <\/p>

17\/10\/2024 15:52 (sandra)<\/b>access from 10am <\/p>

22\/10\/2024 07:55 (michaelk)<\/b>Attended site to carry out quoted boiler service as per manufacturers service instructions. Replaced leaking vent as quoted and installed new system inhibitor, leaving in full working order. 5hrs labour plus parts, total 318.80 ex vat.<\/p>

22\/10\/2024 08:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62174","activity_ticket_id":"57961","ticket_reference":"HDT59046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16469 - Blinds replacement ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/24","activity_end":"2024-10-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71553","activity_notes":"Blinds replacement with keys about mid day now ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 13:40 (jane)<\/b>Arranging for engineer to attend to measure for new blind to bedroom and lounge <\/p>

08\/10\/2024 15:21 (jane)<\/b>Engineer attending on Thursday afternoon 10th October to take measurements of blinds - tenant home for access <\/p>

11\/10\/2024 14:29 (jane)<\/b>2No blinds on order - anticipated dispatch date - 18\/10\/2024<\/p>

24\/10\/2024 16:12 (sandra)<\/b>requested access for Thursday 31st PM<\/p>

28\/10\/2024 15:18 (sandra)<\/b>keys after mid day <\/p>

31\/10\/2024 15:43 (travis)<\/b>Replacement of two blinds.<\/p>

31\/10\/2024 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62175","activity_ticket_id":"57962","ticket_reference":"HDT59047","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"extractor cooker hood not working ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/24","activity_end":"2024-10-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71554","activity_notes":"extractor cooker hood not working Tenant will now be home in the morning ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2024 16:39 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 16:39 (sandra)<\/b>waiting on access for Thursday <\/p>

08\/10\/2024 10:08 (sandra)<\/b>Thursday morning <\/p>

08\/10\/2024 11:20 (sandra)<\/b>tenant now home <\/p>

10\/10\/2024 15:51 (alan)<\/b>Refix micro switch in extractor hood, look at stain on ceiling in kitchen Stain was dry and looked to be historic from the flat above <\/p>

10\/10\/2024 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62176","activity_ticket_id":"57963","ticket_reference":"HDT59048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Main entrance door has damaged glass ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 12","cs_id":"228","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"228","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/24","activity_end":"2024-10-08 08:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71555","activity_notes":" Main entrance door has damaged glass: This door is larger than an average sized door and the door is almost all glass. Metal frame. Can this be boarded up please. ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 08:25 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 09:08 (roy)<\/b>Had to call out Able Group.Large door shattered but only one side of laminate. Put safety film for protection Needs replacing, quote to follow but chap didn't take measurements for handle<\/p>

08\/10\/2024 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62177","activity_ticket_id":"57964","ticket_reference":"HDT59049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16523 - Fire Proofing","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/25","activity_end":"2025-01-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71556","activity_notes":"Fire Proofing","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 15:57 (iain)<\/b>Remove section of plasterboard wall to access electrical cupboard ceiling for fire proofing. Reinstate wall ready for decoration.<\/p>

23\/01\/2025 16:10 (jane)<\/b>Area ready for redecoration <\/p>

28\/01\/2025 13:35 (jack)<\/b>Complete 130<\/p>

28\/01\/2025 13:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62178","activity_ticket_id":"57965","ticket_reference":"HDT59050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16520 - Replacement white goods ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/10\/24","activity_end":"2024-10-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71557","activity_notes":"Replacement white goods ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 10:33 (sandra)<\/b>keys<\/p>

14\/10\/2024 15:32 (travis)<\/b>New kitchen appliances fitted.<\/p>

14\/10\/2024 18:12 (michael)<\/b>(Ticket Closed)<\/p>

15\/10\/2024 05:50 (alan)<\/b>Quoted work<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62179","activity_ticket_id":"57966","ticket_reference":"HDT59051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16501 - Fire Proofing:","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/02\/25","activity_end":"2025-02-05 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71558","activity_notes":"Fire Proofing: To ground floor electrical riser cupboard.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 15:56 (iain)<\/b>Fire proofing.<\/p>

05\/02\/2025 15:47 (iain)<\/b>Fire proofing.<\/p>

05\/02\/2025 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62180","activity_ticket_id":"57871","ticket_reference":"HDT58956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT58953 Follow-Up - water left on ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/24","activity_end":"2024-10-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71559","activity_notes":"HDT58953 Follow-Up - water left on","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 11:40 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 07:21 (michaelk)<\/b>Attended site to follow up an emergency callout relating to the kitchen sink pipework. An access panel is required at low level in the second floor toilet and potentially a second in the 1st floor toilet. We require these to inspect and potentially repair faulty drainage pipework from the sink to the stack which runs through the restaurant. I will quote to carry out the work. 2hrs labour 105<\/p>

16\/10\/2024 14:30 (sandra)<\/b>booked for Friday 21st <\/p>

16\/10\/2024 14:30 (sandra)<\/b>Booked for Friday 18th<\/p>

18\/10\/2024 15:23 (michaelk)<\/b>We have attended site this morning and tried to access the drainage pipework running through the 3rd and second floor toilets. We have installed a new access hatch but the drainage pipework has been set back and the connections are in between floors. I will forward a report on the best way forward regarding access to the drainage. 4hrs labour 205<\/p>

18\/10\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62181","activity_ticket_id":"57916","ticket_reference":"HDT59001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle and radiator and shower door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/24","activity_end":"2024-10-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71560","activity_notes":"10 -11am Friday 18th radiator isnt full heating up (bleeding)needs filling with ironized wateralso look at the shower door that isnt closing properly","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2024 11:24 (System)<\/b>Ticket Created<\/p>

02\/10\/2024 11:25 (sandra)<\/b>FRIDAY WITH TENANT AT 10AM <\/p>

04\/10\/2024 11:29 (travis)<\/b>Attended and refitted apartment door handle,Inspection of radiator,,Found radiator to be an electric towel rail in bathroom which is cold at the top, this would need removal from wall,topped up with ionized water and replaced\/tested (Heating engineer).<\/p>

14\/10\/2024 12:02 (sandra)<\/b>requested appointment <\/p>

16\/10\/2024 14:03 (sandra)<\/b>10 -11am Friday 18th<\/p>

21\/10\/2024 05:47 (michaelk)<\/b>Attended site to resolve the towel rail issue. Removed the towel rail drained and re-filled with thermo oil. Fitted towel rail back to the wall and run up to maximum operating temperature. Left towelnrail running fully operational. Investigated shower door, removed door and adjusted hinges. Re-fitted doors and tested operation leaving in full working order. 3hrs labour plus parts, total 213.60 ex vat.<\/p>

21\/10\/2024 10:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62182","activity_ticket_id":"57967","ticket_reference":"HDT59052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement mains CO2 alarm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71561","activity_notes":"replacement mains CO2 alarm keys for access but knock first ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 11:10 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 11:13 (sandra)<\/b>requested access for Wednesday PM <\/p>

10\/10\/2024 07:08 (michaelk)<\/b>Attended site to replace mains co alarm and to re-wire the base, complete. Left in full working order. 174 ex vat.<\/p>

10\/10\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62183","activity_ticket_id":"57968","ticket_reference":"HDT59053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement heat alarm and 2 x smoke alarms ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/24","activity_end":"2024-10-09 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71562","activity_notes":"replacement heat alarm and 2 x smoke alarms ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 11:12 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 11:13 (sandra)<\/b>requested access for Wednesday PM <\/p>

10\/10\/2024 07:07 (michaelk)<\/b>Attended site to replace 2 x smoke alarms and 1 x heat alarm. Left in full working order. 198.60 ex vat.<\/p>

10\/10\/2024 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62184","activity_ticket_id":"57892","ticket_reference":"HDT58977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak on top right corner of the stairs within the apartment ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/25","activity_end":"2025-01-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71563","activity_notes":"light mirror booked for 7th January ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 11:33 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 11:17 (sandra)<\/b>2nd October 12 - 2pm<\/p>

02\/10\/2024 10:52 (sandra)<\/b>call us 30 minutes prior to attending on 0330 0240 102.<\/p>

02\/10\/2024 16:42 (sandra)<\/b>reported back that there is no access to the roof from the common parts. Need to reschedule <\/p>

08\/10\/2024 11:59 (sandra)<\/b>access requested for Thursday 10th<\/p>

08\/10\/2024 12:01 (sandra)<\/b>call 03300240102 30 minutes before Thursday 10th<\/p>

08\/10\/2024 12:31 (sandra)<\/b>Between 2 - 4pm with tenant <\/p>

10\/10\/2024 14:55 (travis)<\/b>Attended and gained access to roof above leak via the rear gully,Found slates in this area to be cracked and broken,I will need to return to repair with a second man for safety reasons and it will take approximately three hours.<\/p>

10\/10\/2024 16:11 (sandra)<\/b>access with two men on 16th requested <\/p>

11\/10\/2024 09:53 (alan)<\/b>Investigate bathroom mirror lights in both bathroom not working, fault for to be the fittings, order to new units <\/p>

11\/10\/2024 10:15 (sandra)<\/b>estimated delivery time 17th October <\/p>

16\/10\/2024 10:30 (sandra)<\/b>Travis and Roy to return 16th for roof leak works <\/p>

16\/10\/2024 11:16 (sandra)<\/b>light for Alan is due in on 17th <\/p>

16\/10\/2024 13:11 (travis)<\/b>Quoted roof works,Replacement slates and lead soakers <\/p>

16\/10\/2024 14:37 (roy)<\/b>With Travis with roof works<\/p>

17\/10\/2024 16:01 (sandra)<\/b>access requested for 24th <\/p>

18\/10\/2024 10:35 (jane)<\/b>Update from client :Please book it I am just waiting for the access details For Thursday 24th October from 8am <\/p>

22\/10\/2024 15:38 (sandra)<\/b>access confirmed 10 - 2pm and call 30 minutes before for someone to meet you on site - 24th Thursday <\/p>

24\/10\/2024 15:44 (alan)<\/b>Fitted one mirror and ordered larger mirror for other bathroom <\/p>

24\/10\/2024 16:46 (sandra)<\/b>on order 3 - 5 days <\/p>

30\/10\/2024 10:13 (sandra)<\/b>Requested 7th Nov AM<\/p>

30\/10\/2024 10:43 (sandra)<\/b>Booked for 7th <\/p>

01\/11\/2024 15:30 (sandra)<\/b>tenant can no longer do the 7th. Waiting for another date <\/p>

05\/11\/2024 14:05 (sandra)<\/b>confirmed for 18th with tenant 8.30 am<\/p>

05\/11\/2024 15:21 (sandra)<\/b>Please can the engineer call us 30 minutes prior to arrival on 0330 0240 102<\/p>

07\/11\/2024 15:42 (sandra)<\/b>I am really sorry but please can we reschedule this for the 19th from 10am, when the guest departs?<\/p>

20\/11\/2024 10:16 (sandra)<\/b>mirror delivered broken. new mirror ordered <\/p>

27\/11\/2024 09:02 (sandra)<\/b>access requested for Tuesday morning 8am <\/p>

27\/11\/2024 11:47 (sandra)<\/b>mirror rescheduled by tenant for 9th December at 10 am <\/p>

09\/12\/2024 09:06 (sandra)<\/b>emailed to reschedule<\/p>

09\/12\/2024 16:12 (sandra)<\/b>rescheduled for 7th January <\/p>

06\/01\/2025 11:30 (sandra)<\/b>confirmed for 9am with Portland Brown for access <\/p>

07\/01\/2025 15:19 (alan)<\/b>Return to site and replace mirror in on suite bathroom <\/p>

07\/01\/2025 15:33 (jane)<\/b>(Ticket Closed)<\/p>

14\/01\/2025 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2025 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62185","activity_ticket_id":"57969","ticket_reference":"HDT59054","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"replace some carpet tiles and a light replacing in the main office ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/24","activity_end":"2024-10-15 10:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71564","activity_notes":"replace some carpet tiles and a light replacing in the main office ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 12:03 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 12:14 (sandra)<\/b>requested Tuesday 15th<\/p>

08\/10\/2024 14:05 (sandra)<\/b>access at 8.30 Tuesday 15th<\/p>

15\/10\/2024 10:38 (travis)<\/b>Replaced various carpet tiles.<\/p>

15\/10\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>

15\/10\/2024 15:29 (alan)<\/b>Look at faulty light in office Order replacement driver unit for fitting <\/p>

15\/10\/2024 15:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2024 11:10 (sandra)<\/b>lamp obsolete. Fed back to client as engineer recalls they supplied the last part <\/p>

30\/10\/2024 09:58 (sandra)<\/b>I think our supplier was LPA Lighting. I am reaching out to see if they can assist with this and will come back to you as soon as possible. <\/p>

08\/11\/2024 11:05 (sandra)<\/b>contacted client who has contacted supplier again and is waiting for a reply.<\/p>

20\/11\/2024 15:33 (sandra)<\/b>(Placed On Hold) client to decide if they want the all the lights changed as the current ones are obsolete<\/p>

05\/12\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62186","activity_ticket_id":"57969","ticket_reference":"HDT59054","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"replace some carpet tiles and a light replacing in the main office ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/24","activity_end":"2024-10-15 10:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71565","activity_notes":"replace some carpet tiles and a light replacing in the main office ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 12:03 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 12:14 (sandra)<\/b>requested Tuesday 15th<\/p>

08\/10\/2024 14:05 (sandra)<\/b>access at 8.30 Tuesday 15th<\/p>

15\/10\/2024 10:38 (travis)<\/b>Replaced various carpet tiles.<\/p>

15\/10\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>

15\/10\/2024 15:29 (alan)<\/b>Look at faulty light in office Order replacement driver unit for fitting <\/p>

15\/10\/2024 15:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2024 11:10 (sandra)<\/b>lamp obsolete. Fed back to client as engineer recalls they supplied the last part <\/p>

30\/10\/2024 09:58 (sandra)<\/b>I think our supplier was LPA Lighting. I am reaching out to see if they can assist with this and will come back to you as soon as possible. <\/p>

08\/11\/2024 11:05 (sandra)<\/b>contacted client who has contacted supplier again and is waiting for a reply.<\/p>

20\/11\/2024 15:33 (sandra)<\/b>(Placed On Hold) client to decide if they want the all the lights changed as the current ones are obsolete<\/p>

05\/12\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62187","activity_ticket_id":"57970","ticket_reference":"HDT59055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into retail unit Ground floor back area ","ticket_address_1":"57 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"57 St Martins Lane ","cs_id":"2957","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2957","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/24","activity_end":"2024-10-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71566","activity_notes":"leak into retail unit Ground floor back area it is thought to be a gutter that is blocked access through Flat 10 goodwins House on to flat roof tenant at home today ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 12:34 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 12:36 (sandra)<\/b>access through residential flat. Waiting on permission for access <\/p>

09\/10\/2024 10:15 (sandra)<\/b>access with tenant through Flat 10 Goodwins House <\/p>

09\/10\/2024 13:52 (travis)<\/b>Roof\/gully leak.Found gully outlet and rainwater hopper to be blocked,Cleared both and flushed through.<\/p>

09\/10\/2024 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62189","activity_ticket_id":"57971","ticket_reference":"HDT59056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water meter ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/24","activity_end":"2024-10-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71568","activity_notes":"water meter reading Pavement outside building310041020","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 14:39 (System)<\/b>Ticket Created<\/p>

09\/10\/2024 07:13 (alan)<\/b>Take photo of water meter Photo attached <\/p>

09\/10\/2024 07:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62190","activity_ticket_id":"57210","ticket_reference":"HDT58295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/24","activity_end":"2024-10-08 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71569","activity_notes":"Regrouted floor","activity_timesheet":null,"ticket_notes_combined":"

19\/07\/2024 10:47 (System)<\/b>Ticket Created<\/p>

19\/07\/2024 10:48 (sandra)<\/b>This Flat is vacant therefore please collect keys for access at any time.New tenant is due in mid-Aug.<\/p>

25\/07\/2024 15:56 (sandra)<\/b>tenant moves in on 24th August <\/p>

07\/08\/2024 15:20 (travis)<\/b>ITC works and unblocked roof gully.<\/p>

08\/08\/2024 09:30 (sandra)<\/b>need to measure for blinds <\/p>

08\/08\/2024 16:35 (sandra)<\/b>new tenant moves in on 25th<\/p>

13\/08\/2024 14:15 (jane)<\/b>3 x roller blinds ordered - anticipated dispatch date - 20th August 2024<\/p>

13\/08\/2024 14:50 (michaelk)<\/b>Attended site to complete the heating and hot water systems, inspection. Ran all three heat store units, finding that the unit adjacent to the laundry doesn't heat sufficiently, which requires replacing. The hot water cylinder was then tested, with both immersion heaters passing. The load current was checked on both at 11.9 amps. 2hrs labour 105<\/p>

13\/08\/2024 15:20 (travis)<\/b>List of works,Blind details ect.<\/p>

15\/08\/2024 07:59 (alan)<\/b>1. Remove wall lights and trucking on wall 2. Refix lights under kitchen cupboards 3. Supply and install new lamp shade for light in main room <\/p>

21\/08\/2024 15:11 (travis)<\/b>Mastic , grouting, kitchen plinth works,Leak damage in living room,Eventually sourced to tank in loft with faulty ball valve , replaced by plumber,in assistance.<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>

21\/08\/2024 15:53 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2024 12:12 (sandra)<\/b>blinds requested for 8am 27th <\/p>

23\/08\/2024 10:56 (alan)<\/b>ITC works <\/p>

27\/08\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2024 14:45 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/10\/2024 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62191","activity_ticket_id":"57972","ticket_reference":"HDT59057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16526 - shower replacement ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/24","activity_end":"2024-10-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71570","activity_notes":"Shower replacement booked Monday 28th with keys ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 11:58 (sandra)<\/b>on order <\/p>

22\/10\/2024 15:03 (sandra)<\/b>emailed for access Monday 28th<\/p>

23\/10\/2024 09:20 (sandra)<\/b>Booked Monday 28th with keys <\/p>

29\/10\/2024 06:03 (michaelk)<\/b>Attended site to replace existing shower to a grohe two way shower complete. Left fully operational 648.41 ex vat.<\/p>

29\/10\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62192","activity_ticket_id":"57973","ticket_reference":"HDT59058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking kitchen tap ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/24","activity_end":"2024-10-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71571","activity_notes":"leaking kitchen tap keys 11 am Wednesday 23rd","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2024 15:06 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 15:09 (sandra)<\/b>waiting on access for Thursday <\/p>

08\/10\/2024 15:52 (sandra)<\/b>Thursday at 11 am with keys <\/p>

11\/10\/2024 11:30 (sandra)<\/b>Cost to supply and fit a similar standard (franke) is 285 ex vat.<\/p>

11\/10\/2024 11:31 (sandra)<\/b>The tap spout was damaged.which requires replacement tap <\/p>

14\/10\/2024 11:52 (sandra)<\/b>on order <\/p>

16\/10\/2024 11:48 (sandra)<\/b>emailed for access 23rd<\/p>

17\/10\/2024 15:25 (sandra)<\/b>chased <\/p>

21\/10\/2024 10:59 (sandra)<\/b>Lilian is waiting for confirmation of 11am on 23rd Wednesday <\/p>

21\/10\/2024 13:03 (sandra)<\/b>confirmed with keys <\/p>

25\/10\/2024 08:04 (michaelk)<\/b>Attended site to replace the kitchen mixer tap as quoted. Completed work and left in full working order. 285 ex vat.<\/p>

25\/10\/2024 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62193","activity_ticket_id":"57943","ticket_reference":"HDT59028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and hot water issue ","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/24","activity_end":"2024-10-24 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71572","activity_notes":"To supply and fit new shower valve completekeys from 11 am on Thursday 24th ","activity_timesheet":"2","ticket_notes_combined":"

04\/10\/2024 10:00 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:00 (sandra)<\/b>waiting on access <\/p>

04\/10\/2024 11:12 (sandra)<\/b>tenant home for access today <\/p>

04\/10\/2024 15:57 (sandra)<\/b>no access back into property with keys as the key to the top lock doesn't fit.<\/p>

07\/10\/2024 10:08 (sandra)<\/b>emailed for access Tuesday to find out the make of the shower parts <\/p>

07\/10\/2024 10:59 (sandra)<\/b>keys can be used. Tenant will not put top lock on as there is no key. Only bottom lock and this key is at securityTuesday <\/p>

09\/10\/2024 07:09 (michaelk)<\/b>Attended site to strip down shower and identify the thermostatic cartridge. Completed work, collected detail and a quote will be forwarded. 2hrs labour 105<\/p>

09\/10\/2024 09:23 (sandra)<\/b>To supply and fit the replacement shower valve complete is 360.87 ex vat.MK to order <\/p>

09\/10\/2024 09:59 (sandra)<\/b>part for shower has been ordered and will return when it has been delivered - Email Sent<\/b><\/p>

16\/10\/2024 11:51 (sandra)<\/b>to be booked for 24th <\/p>

21\/10\/2024 09:39 (sandra)<\/b>access requested for 11 am <\/p>

22\/10\/2024 10:29 (sandra)<\/b>confirmed with keys Thursday 24th after 11 am<\/p>

25\/10\/2024 08:16 (michaelk)<\/b>Attended site to replace the complete shower valve section and leave fully operational. Removed the existing shower and replace with new, sealing the new plate in on completion. Quoted work 360.87 ex vat.<\/p>

25\/10\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62194","activity_ticket_id":"57974","ticket_reference":"HDT59059","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16488 - TV Monitor Installation.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/24","activity_end":"2024-10-17 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71573","activity_notes":"TV Monitor Installation","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 15:58 (sandra)<\/b>booked for Thursday at 6am <\/p>

17\/10\/2024 08:28 (travis)<\/b>TV bracket and TV installation.<\/p>

17\/10\/2024 09:08 (alan)<\/b>Quoted works <\/p>

17\/10\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62195","activity_ticket_id":"57975","ticket_reference":"HDT59060","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16499 - Supply and fit a new hatch ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/12\/24","activity_end":"2024-12-20 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71574","activity_notes":"Supply and fit a new hatch ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2024 10:20 (jane)<\/b>To be carried out in conjunction with HDT 58855 - waiting on client as leak still present <\/p>

11\/11\/2024 15:49 (sandra)<\/b>access confirmed for Tuesday 12th at 5am <\/p>

13\/11\/2024 10:07 (sandra)<\/b>put on hold still leaking<\/p>

06\/12\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62196","activity_ticket_id":"57976","ticket_reference":"HDT59061","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove the small Hair and Beauty sign ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/24","activity_end":"2024-10-11 08:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71575","activity_notes":"Remove the small Hair and Beauty sign corner of Langley Street Picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2024 10:50 (System)<\/b>Ticket Created<\/p>

10\/10\/2024 10:35 (sandra)<\/b>Attended at 6:30am to remove signage,put ladders up and was stopped straight away by Westminster council and told no works before 8am, footfall is heavy after eight so a second man is now required. Booked for Friday <\/p>

11\/10\/2024 08:21 (travis)<\/b>Removal of high level signage.<\/p>

11\/10\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>

11\/10\/2024 09:14 (roy)<\/b>Assist Travis removing sign<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62197","activity_ticket_id":"57977","ticket_reference":"HDT59062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from towel rail","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/24","activity_end":"2024-10-11 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71576","activity_notes":"leak from towel railtenant at home Friday for access ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2024 11:24 (System)<\/b>Ticket Created<\/p>

09\/10\/2024 11:25 (sandra)<\/b>tenant at home for access Friday 11th<\/p>

09\/10\/2024 15:57 (sandra)<\/b>9am <\/p>

11\/10\/2024 10:44 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62198","activity_ticket_id":"57978","ticket_reference":"HDT59063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/24","activity_end":"2024-10-10 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71577","activity_notes":"list of works To reinstate waste bin in under the kitchen cabinetTo reinstate loose toilet seat.Issue with toilet flush Rescheduled for Thursday with keys but Lilian first ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2024 11:29 (System)<\/b>Ticket Created<\/p>

09\/10\/2024 11:29 (sandra)<\/b>The tenant can provide access today between now till 3pm today <\/p>

09\/10\/2024 15:55 (sandra)<\/b>rescheduled for Thursday with keys but ring Lilian first <\/p>

10\/10\/2024 09:30 (travis)<\/b>Attended with keys and refitted sliding out bin cabinet in kitchen and tested.,Refitted toilet seat in bathroom to stop movement.Tenant reported a weak flush,A plumber is required to replace\/adjust the syphon,Roca type system.<\/p>

11\/10\/2024 07:32 (michaelk)<\/b>Attended site to test the toilet reported fault. Both parts and full flush buttons were working and no fault was found. 1hr labour 55<\/p>

11\/10\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>

11\/10\/2024 10:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/10\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62199","activity_ticket_id":"57979","ticket_reference":"HDT59064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extract hood faulty","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/24","activity_end":"2024-10-10 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71578","activity_notes":"extract hood faultyPlease quote if replacement is required.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2024 13:55 (System)<\/b>Ticket Created<\/p>

10\/10\/2024 15:48 (alan)<\/b>Replace blown fuse for extractor hood and leave working <\/p>

10\/10\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62200","activity_ticket_id":"57980","ticket_reference":"HDT59065","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/MDR\/16512 - Installation of window locks:","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/25","activity_end":"2025-01-13 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71579","activity_notes":"Installation of window locks:","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2024 14:36 (jane)<\/b>Engineer attending on Friday to check finish of restrictors etc (if they can brass)<\/p>

21\/11\/2024 09:55 (jane)<\/b>Sash locks and sash restrictors on order - 3 day lead-time <\/p>

22\/11\/2024 15:20 (jane)<\/b>Requested access for Wednesday 4th December <\/p>

25\/11\/2024 11:53 (sandra)<\/b>December is no good for the client or any day that week. Client would like Monday 9th <\/p>

25\/11\/2024 13:21 (sandra)<\/b>9am start Monday 9th <\/p>

09\/12\/2024 17:51 (alan)<\/b>Quoted works <\/p>

09\/01\/2025 10:17 (sandra)<\/b>access requested for Monday 13th<\/p>

13\/01\/2025 13:13 (alan)<\/b>Quoted works <\/p>

14\/01\/2025 09:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62201","activity_ticket_id":"57981","ticket_reference":"HDT59066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electric heating not starting up","ticket_address_1":"Flat 2","ticket_address_2":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 2","cs_id":"3025","cs_address_2":"27 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3025","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/10\/24","activity_end":"2024-10-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71580","activity_notes":"electric heating not starting up","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2024 15:00 (System)<\/b>Ticket Created<\/p>

09\/10\/2024 15:30 (alan)<\/b>Investigate no hot water in FlatFound water pressure on electric boiler to be low, topped up pressure, reset system tested and left working<\/p>

09\/10\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62202","activity_ticket_id":"57982","ticket_reference":"HDT59067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"air-conditioning annual maintenance","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37\/38 Gerrard Street ","cs_id":"3005","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3005","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/11\/24","activity_end":"2024-11-13 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71581","activity_notes":"air-conditioning annual maintenance and provide report can we book this in for November ","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2024 15:35 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 11:47 (jane)<\/b>Emailed client for more info <\/p>

25\/10\/2024 18:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62203","activity_ticket_id":"57755","ticket_reference":"HDT58840","ticket_client":"1961","client_name":"August Equity","ticket_title":"Disabled access toilet on the first floor is leaking","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/24","activity_end":"2024-10-15 12:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71582","activity_notes":"Floor needs to be grouted around waste pipe MK for details ","activity_timesheet":"2","ticket_notes_combined":"

20\/09\/2024 16:13 (System)<\/b>Ticket Created<\/p>

20\/09\/2024 16:15 (jane)<\/b>This is an office - for Monday afternoon 23rd September <\/p>

23\/09\/2024 09:43 (michaelk)<\/b>Attended site this morning to investigate leak. There was no leak at the time of visit, however there are sign of a leak beneath the pan. The pan is a disabled, back to wall type that will require 2 x engineers to remove, due to the weight. The toilet has been locked off and the tenant has been made aware.1hr labour<\/p>

23\/09\/2024 10:00 (sandra)<\/b>to reattend and remove toilet. Waiting on confirmation of Lee being available <\/p>

02\/10\/2024 11:16 (sandra)<\/b>The leak from August Equity is coming through into the stairwell by reception.We believe it is coming form the 1st Floor Disabled toilet floor.We can only trace the problem through the ceiling and a hatch will need to be cut where there is already damage.We want to carry this out on Friday.Can you give the permission for us to carry these works out.<\/p>

03\/10\/2024 14:38 (sandra)<\/b>waiting on permit to be completed and approved <\/p>

08\/10\/2024 09:54 (sandra)<\/b>accepted for Wednesday 10th<\/p>

10\/10\/2024 07:20 (michaelk)<\/b>Attended site to cut the ceiling on the stairwell, to investigate the cause of the recent water damage. The problem was traced to the disabled wetroom floor drain, which was observed leaking when the shower was run. We have isolated the shower and a report has been forwarded to the office. 4hrs labour 205<\/p>

15\/10\/2024 11:59 (travis)<\/b>Cleaned and sealed around floor outlet,Reinstated section of tile,Grouted around damaged area and applied new mastic to bottom of wall.<\/p>

15\/10\/2024 13:20 (jane)<\/b>(Ticket Closed)<\/p>

13\/11\/2024 13:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2024 13:16 (jane)<\/b>(Ticket Closed)<\/p>

14\/11\/2024 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/11\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:28 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62204","activity_ticket_id":"57978","ticket_reference":"HDT59063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/24","activity_end":"2024-10-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71583","activity_notes":"Issue with toilet flush today with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2024 11:29 (System)<\/b>Ticket Created<\/p>

09\/10\/2024 11:29 (sandra)<\/b>The tenant can provide access today between now till 3pm today <\/p>

09\/10\/2024 15:55 (sandra)<\/b>rescheduled for Thursday with keys but ring Lilian first <\/p>

10\/10\/2024 09:30 (travis)<\/b>Attended with keys and refitted sliding out bin cabinet in kitchen and tested.,Refitted toilet seat in bathroom to stop movement.Tenant reported a weak flush,A plumber is required to replace\/adjust the syphon,Roca type system.<\/p>

11\/10\/2024 07:32 (michaelk)<\/b>Attended site to test the toilet reported fault. Both parts and full flush buttons were working and no fault was found. 1hr labour 55<\/p>

11\/10\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>

11\/10\/2024 10:15 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/10\/2024 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62205","activity_ticket_id":"57983","ticket_reference":"HDT59068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bath plug stuck","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/10\/24","activity_end":"2024-10-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71584","activity_notes":"bath plug stucktenant at home for access ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 10:14 (System)<\/b>Ticket Created<\/p>

10\/10\/2024 12:29 (roy)<\/b>Remove bat water and then access panel.Refixed bath pop up waste.Tested and all ok<\/p>

10\/10\/2024 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62206","activity_ticket_id":"57976","ticket_reference":"HDT59061","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove the small Hair and Beauty sign ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/10\/24","activity_end":"2024-10-11 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71585","activity_notes":"Remove the small Hair and Beauty sign corner of Langley Street help Travis about 7.45 Friday morning ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2024 10:50 (System)<\/b>Ticket Created<\/p>

10\/10\/2024 10:35 (sandra)<\/b>Attended at 6:30am to remove signage,put ladders up and was stopped straight away by Westminster council and told no works before 8am, footfall is heavy after eight so a second man is now required. Booked for Friday <\/p>

11\/10\/2024 08:21 (travis)<\/b>Removal of high level signage.<\/p>

11\/10\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>

11\/10\/2024 09:14 (roy)<\/b>Assist Travis removing sign<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62207","activity_ticket_id":"57984","ticket_reference":"HDT59069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/24","activity_end":"2024-10-18 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71586","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 11:09 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 11:51 (sandra)<\/b>16th<\/p>

17\/10\/2024 15:31 (sandra)<\/b>Lilian rescheduled to Friday 18th<\/p>

18\/10\/2024 15:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/10\/2024 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62208","activity_ticket_id":"57985","ticket_reference":"HDT59070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/24","activity_end":"2024-10-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71587","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2024 11:09 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 11:51 (sandra)<\/b>16th <\/p>

17\/10\/2024 15:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62209","activity_ticket_id":"57986","ticket_reference":"HDT59071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/24","activity_end":"2024-11-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71588","activity_notes":"list of works Ground floor fire extinguisher bracket needs to be fixedMiddle floor one light out in the room next to the toilet. There is spare light in the top floor kitchen under a sink.","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 12:56 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 15:28 (roy)<\/b>Refixed fire extinguisher bracket but light under sink is incorrect and have sent an email to WF<\/p>

21\/10\/2024 15:25 (sandra)<\/b>booked for Thursday 24th<\/p>

01\/11\/2024 16:04 (sandra)<\/b>Roy has the part booked for Monday 4th <\/p>

06\/11\/2024 13:21 (roy)<\/b>Replaced light fitting and ballast unit<\/p>

06\/11\/2024 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62210","activity_ticket_id":"57987","ticket_reference":"HDT59072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Cert only","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/24","activity_end":"2024-10-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71589","activity_notes":"Gas Cert only","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 13:00 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 11:51 (sandra)<\/b>booked for 17th<\/p>

21\/10\/2024 14:55 (sandra)<\/b>attended and found contractors on site and unable to carry out test. Returning Wednesday 24th<\/p>

25\/10\/2024 10:39 (michaelk)<\/b>Attended site to carry out a gas inspection. Completed task the boiler is safe to operate, however due to the age\/condition, I will provide a quote to upgrade the boiler and system. Note; the boiler was manufactured in 2006.<\/p>

25\/10\/2024 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62211","activity_ticket_id":"57988","ticket_reference":"HDT59073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet does not flush properly needs to be more powerful","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 3","cs_id":"927","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"927","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/24","activity_end":"2024-11-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71590","activity_notes":"toilet does not flush properly needs to be more powerful","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2024 14:09 (System)<\/b>Ticket Created<\/p>

10\/10\/2024 14:10 (sandra)<\/b>waiting on access <\/p>

14\/10\/2024 09:35 (sandra)<\/b>no reply for access. Tenant wants any day this week. Requested Thursday 18th. awaiting confirmation <\/p>

14\/10\/2024 09:43 (sandra)<\/b>Tenant said he will cam back to us regarding this issue as he is at home all week with victors and dont want anyone around.<\/p>

23\/10\/2024 12:27 (sandra)<\/b>Chased Edyta for an update <\/p>

23\/10\/2024 12:49 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62212","activity_ticket_id":"57989","ticket_reference":"HDT59074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical remedial works ","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/24","activity_end":"2024-10-30 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71591","activity_notes":"electrical remedial works 4.5 IP rating not met on top of distribution board C3 4.6 PCV distribution board on sole fire escape C3 Trunking leading missing by meter leaving exposed single insulation.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2024 14:11 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 09:30 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62213","activity_ticket_id":"57990","ticket_reference":"HDT59075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical Redial works ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/24","activity_end":"2024-10-30 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71592","activity_notes":"electrical Redial works 4.4 Trunking lid, missing under meter C34.6 PVC distribution board on sole fire escape C3No surge protection on distribution board C3 4 RCD AC rated C3Additional circuits wired into both MCBs suppling ring mains.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2024 14:13 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62214","activity_ticket_id":"57991","ticket_reference":"HDT59076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical remedial works ","ticket_address_1":"Flat 3","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 3","cs_id":"930","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"930","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/24","activity_end":"2024-10-30 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71593","activity_notes":"electrical remedial works PVC distribution board on sole fire escape C3 No surge protection on distribution board (C3)","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2024 14:15 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 09:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62215","activity_ticket_id":"57992","ticket_reference":"HDT59077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16481 - Electrical remedial works ","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/24","activity_end":"2024-10-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71594","activity_notes":"Electrical remedial works To make safe isolation to the electrical circuits and carry out all electrical remedial works as listed within the report.","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 12:17 (sandra)<\/b>5th November <\/p>

21\/10\/2024 15:59 (sandra)<\/b>22nd booked <\/p>

22\/10\/2024 09:10 (sandra)<\/b>rescheduled for 23rd<\/p>

24\/10\/2024 10:26 (alan)<\/b>Quoted works <\/p>

24\/10\/2024 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62216","activity_ticket_id":"57993","ticket_reference":"HDT59078","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"bin store handle has fallen off ","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/24","activity_end":"2024-10-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71595","activity_notes":"bin store handle has fallen off ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 14:30 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 13:34 (roy)<\/b>Broken handle and lock.Removed and taken to foxes to order new.Handle replaced so door can be opened with ease<\/p>

16\/10\/2024 11:43 (sandra)<\/b>Spoke to Roy who is going to check with Foxs<\/p>

16\/10\/2024 14:06 (sandra)<\/b>Roy is booked for Thursday to fit lock <\/p>

18\/10\/2024 14:58 (roy)<\/b>Replaced broken lock<\/p>

18\/10\/2024 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62217","activity_ticket_id":"57994","ticket_reference":"HDT59079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fix the broken cord of the window at common areas toilet ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/24","activity_end":"2024-10-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71596","activity_notes":"fix the broken cord of the window at common areas toilet pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 14:36 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 11:18 (sandra)<\/b>To be carried out on Thursday 17th <\/p>

18\/10\/2024 12:44 (travis)<\/b>Removed sash window and re-corded, waxed runners to sides and refitted window and tested,made good to edge beading.<\/p>

18\/10\/2024 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62218","activity_ticket_id":"57995","ticket_reference":"HDT59080","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Investigate shower leak.","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"17\/10\/24","activity_end":"2024-10-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71597","activity_notes":"Investigate shower leak.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2024 14:58 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 20:03 (michael)<\/b>(Ticket Closed)<\/p>

21\/10\/2024 20:04 (michael)<\/b>(Ticket Closed)<\/p>

21\/10\/2024 20:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62219","activity_ticket_id":"57996","ticket_reference":"HDT59081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/24","activity_end":"2024-10-15 14:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71598","activity_notes":"EICR (NICEic)vacant property ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 15:28 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 12:02 (sandra)<\/b>Monday 14th - vacant with keys <\/p>

14\/10\/2024 12:08 (sandra)<\/b>tenant still in situ rescheduled for Tuesday 15th<\/p>

15\/10\/2024 15:30 (alan)<\/b>Electrical inspection <\/p>

15\/10\/2024 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62220","activity_ticket_id":"57997","ticket_reference":"HDT59082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/10\/24","activity_end":"2024-10-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71599","activity_notes":"list of works keys but knock first Friday around middayPlease check all plumbing works & drainage . The current tenant reported on these 2 main issues.Minor list below.-Read all alarms expiry dates-Flat door :Loose Handle & lock plate -Entrance Hall \/Bedroom\/kitchen-Please check all door stop-Shower Room -Loose toilet roll holder & loose door handle-Flush buttons\/Black plastic-Slightly loose Seat and lid loose Left hinge notably loose ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 16:00 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 15:54 (travis)<\/b>List of works,Refitted shower head to stop spraying,removed and cleaned trap to basin, refitted and tested,Refitted bathroom door handle and toilet roll holder,Roca push to toilet is damaged inside,M Keenan has details of this becomes a job.All door stops tightened up,Refitted toilet seat,Smoke alarm expiry dates,Hallway oct 33,Living room March 33,Bedroom August 33.<\/p>

22\/10\/2024 15:05 (sandra)<\/b>emailed for Monday 28th PM to fit new ROCA toilet push button <\/p>

23\/10\/2024 14:12 (sandra)<\/b>tenant can give MK access PM Monday 28th <\/p>

29\/10\/2024 06:17 (michaelk)<\/b>Attended site to replace the faulty roca toilet flush arms and plates. Completed the repair and left in full working order. 2hrs labour plus parts, total 147.60 ex vat.<\/p>

29\/10\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62221","activity_ticket_id":"57892","ticket_reference":"HDT58977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak on top right corner of the stairs within the apartment ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/24","activity_end":"2024-10-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71600","activity_notes":"help traviswith roof ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2024 11:33 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 11:17 (sandra)<\/b>2nd October 12 - 2pm<\/p>

02\/10\/2024 10:52 (sandra)<\/b>call us 30 minutes prior to attending on 0330 0240 102.<\/p>

02\/10\/2024 16:42 (sandra)<\/b>reported back that there is no access to the roof from the common parts. Need to reschedule <\/p>

08\/10\/2024 11:59 (sandra)<\/b>access requested for Thursday 10th<\/p>

08\/10\/2024 12:01 (sandra)<\/b>call 03300240102 30 minutes before Thursday 10th<\/p>

08\/10\/2024 12:31 (sandra)<\/b>Between 2 - 4pm with tenant <\/p>

10\/10\/2024 14:55 (travis)<\/b>Attended and gained access to roof above leak via the rear gully,Found slates in this area to be cracked and broken,I will need to return to repair with a second man for safety reasons and it will take approximately three hours.<\/p>

10\/10\/2024 16:11 (sandra)<\/b>access with two men on 16th requested <\/p>

11\/10\/2024 09:53 (alan)<\/b>Investigate bathroom mirror lights in both bathroom not working, fault for to be the fittings, order to new units <\/p>

11\/10\/2024 10:15 (sandra)<\/b>estimated delivery time 17th October <\/p>

16\/10\/2024 10:30 (sandra)<\/b>Travis and Roy to return 16th for roof leak works <\/p>

16\/10\/2024 11:16 (sandra)<\/b>light for Alan is due in on 17th <\/p>

16\/10\/2024 13:11 (travis)<\/b>Quoted roof works,Replacement slates and lead soakers <\/p>

16\/10\/2024 14:37 (roy)<\/b>With Travis with roof works<\/p>

17\/10\/2024 16:01 (sandra)<\/b>access requested for 24th <\/p>

18\/10\/2024 10:35 (jane)<\/b>Update from client :Please book it I am just waiting for the access details For Thursday 24th October from 8am <\/p>

22\/10\/2024 15:38 (sandra)<\/b>access confirmed 10 - 2pm and call 30 minutes before for someone to meet you on site - 24th Thursday <\/p>

24\/10\/2024 15:44 (alan)<\/b>Fitted one mirror and ordered larger mirror for other bathroom <\/p>

24\/10\/2024 16:46 (sandra)<\/b>on order 3 - 5 days <\/p>

30\/10\/2024 10:13 (sandra)<\/b>Requested 7th Nov AM<\/p>

30\/10\/2024 10:43 (sandra)<\/b>Booked for 7th <\/p>

01\/11\/2024 15:30 (sandra)<\/b>tenant can no longer do the 7th. Waiting for another date <\/p>

05\/11\/2024 14:05 (sandra)<\/b>confirmed for 18th with tenant 8.30 am<\/p>

05\/11\/2024 15:21 (sandra)<\/b>Please can the engineer call us 30 minutes prior to arrival on 0330 0240 102<\/p>

07\/11\/2024 15:42 (sandra)<\/b>I am really sorry but please can we reschedule this for the 19th from 10am, when the guest departs?<\/p>

20\/11\/2024 10:16 (sandra)<\/b>mirror delivered broken. new mirror ordered <\/p>

27\/11\/2024 09:02 (sandra)<\/b>access requested for Tuesday morning 8am <\/p>

27\/11\/2024 11:47 (sandra)<\/b>mirror rescheduled by tenant for 9th December at 10 am <\/p>

09\/12\/2024 09:06 (sandra)<\/b>emailed to reschedule<\/p>

09\/12\/2024 16:12 (sandra)<\/b>rescheduled for 7th January <\/p>

06\/01\/2025 11:30 (sandra)<\/b>confirmed for 9am with Portland Brown for access <\/p>

07\/01\/2025 15:19 (alan)<\/b>Return to site and replace mirror in on suite bathroom <\/p>

07\/01\/2025 15:33 (jane)<\/b>(Ticket Closed)<\/p>

14\/01\/2025 13:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/01\/2025 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62222","activity_ticket_id":"57998","ticket_reference":"HDT59083","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"bulb change - unit has a wiring fault ","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/24","activity_end":"2024-10-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71601","activity_notes":"bulb change - unit has a wiring fault - left unconnected access with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 16:14 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:24 (sandra)<\/b>access today with keys and knock first <\/p>

11\/10\/2024 18:46 (alan)<\/b>Look at floor light not working, order replacement lamp holder <\/p>

14\/10\/2024 12:16 (alan)<\/b>Return to site and replace faulty lamp holder and damaged cable <\/p>

14\/10\/2024 18:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62223","activity_ticket_id":"57999","ticket_reference":"HDT59084","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16527 - Replacement washer\/dryer ","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/24","activity_end":"2024-10-21 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71602","activity_notes":"Replacement washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 09:04 (sandra)<\/b>booked for Monday 21st and tenant will be at home <\/p>

21\/10\/2024 13:24 (travis)<\/b>Removal of old washer dryer and insulation of new appliance.<\/p>

21\/10\/2024 14:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62224","activity_ticket_id":"58000","ticket_reference":"HDT59085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/24","activity_end":"2024-11-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71603","activity_notes":"list of works Thursday 24thone radiator doesnt work in living room- 2 electric sockets are not working above the kitchen top- loose spotlight in the bathroom ceiling hanging on the cable (see attached picture).and- small dripping leak at the kitchen sink plug closure (I think just need re silicon it)- freezer door is broken-","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 09:11 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 09:12 (sandra)<\/b>booked 8.30 on 16th <\/p>

15\/10\/2024 10:45 (sandra)<\/b>needs to be rescheduled as tenant has covid <\/p>

21\/10\/2024 13:22 (sandra)<\/b>access with tenant 8am Thursday 24th <\/p>

24\/10\/2024 13:40 (roy)<\/b>Refixed bathroom light fittingRad in living room., Michael needs to attend2 x new sockets are required Freezer compartment door is broken and needs new<\/p>

24\/10\/2024 13:40 (roy)<\/b>Refixed bathroom light fittingRad in living room., Michael needs to attend2 x new sockets are required Freezer compartment door is broken and needs new<\/p>

24\/10\/2024 15:57 (sandra)<\/b>Roy to order sockets <\/p>

25\/10\/2024 14:26 (sandra)<\/b>ordered fridge compartment 5 - 7 days <\/p>

31\/10\/2024 15:12 (sandra)<\/b>access requested for Wednesday 6th<\/p>

31\/10\/2024 16:10 (sandra)<\/b>access on Wednesday 6th with keys <\/p>

07\/11\/2024 11:01 (roy)<\/b>Fitted two double sockets and replaced freezer door<\/p>

07\/11\/2024 13:00 (michaelk)<\/b>Attended site to investigate living room radaitor issue. Replaced 2 x herz valve inserts to both radiators under the living room windows. Tested operation of the heating on completion, leaving in full working order. 3hrs labour plus parts, total 197.80 ex vat.<\/p>

07\/11\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62225","activity_ticket_id":"58001","ticket_reference":"HDT59086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiators arent working ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/24","activity_end":"2024-10-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71604","activity_notes":"radiators arent working I think my heater isnt working properly because the heaters arent turning on around my house. Could someone potentially come this morning to take a look at it?. Please note that I dont see anything odd on the boiler in the closet, but when I turn the knobs on the heaters around the house, they dont get hot. Id really appreciate if they could check all\/most of the heaters to make sure they all work.Only the towel rod has stayed hot the entire time.collect keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 09:15 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 15:54 (michaelk)<\/b>Attended heating callout as reported. This issue was noticed when completing the recent gas inspection. The tenant had all radiators shut off but the boiler was left running on maximum with no load. Controlling the system this way, not only causing problems for the boiler but also waste gas\/energy. The tenant will need to leave the radiators on or set back and operate the system vis the room thermostat which was left on 22c. I have fired the system to confirm all the radiators are working correctly and set the room stat at 22c.Note; I have opened the towel rail valves to work by the system but also left the heater on as found. 2hrs labour 105<\/p>

11\/10\/2024 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62226","activity_ticket_id":"58002","ticket_reference":"HDT59087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16453 - Electrical remedial works ","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/24","activity_end":"2024-11-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71605","activity_notes":"Electrical remedial works with keys 6th ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 12:17 (sandra)<\/b>requested 6th November <\/p>

30\/10\/2024 12:29 (sandra)<\/b>requested for 6th <\/p>

01\/11\/2024 14:35 (sandra)<\/b>access with keys <\/p>

07\/11\/2024 15:31 (alan)<\/b>Quoted works <\/p>

07\/11\/2024 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62227","activity_ticket_id":"58003","ticket_reference":"HDT59088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16454 - Electrical remedial works ","ticket_address_1":"Flat 3","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 3","cs_id":"930","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"930","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/24","activity_end":"2024-11-13 14:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71606","activity_notes":"Electrical remedial works confirmed for 13th with keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 12:17 (sandra)<\/b>requested 7th November <\/p>

22\/10\/2024 16:28 (sandra)<\/b>Tenant has requested 12th as he is having an operation on the 7th<\/p>

23\/10\/2024 09:12 (sandra)<\/b>access with management keys <\/p>

23\/10\/2024 09:14 (sandra)<\/b>tenant got the date wrong. Booked now for the 13th with keys for access <\/p>

14\/11\/2024 09:28 (alan)<\/b>Quoted works <\/p>

14\/11\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62228","activity_ticket_id":"58004","ticket_reference":"HDT59089","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To remove cable from wall OBY","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/24","activity_end":"2024-10-11 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71607","activity_notes":"To remove cable from wall OBY","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 09:50 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:11 (alan)<\/b>Investigate 3 cable that need removal or relocation in front of opening in yard coming from Neal street Trace cables and found them to be redundant, removed cables <\/p>

11\/10\/2024 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62229","activity_ticket_id":"58005","ticket_reference":"HDT59090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3052","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3052","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"18\/10\/24","activity_end":"2024-10-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71608","activity_notes":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTERFor Friday 18th October ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:51 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:00 (jane)<\/b>Commencing common parts gutter clearance next week <\/p>

11\/10\/2024 16:29 (jane)<\/b>For Friday 18th October - scheduling in 5 x roofs <\/p>

17\/10\/2024 10:00 (jane)<\/b>Attending Friday 18th October 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine StreetKeys from security for access <\/p>

18\/10\/2024 11:49 (jane)<\/b>13-15 Tavistock Street17-21 Tavistock Street34 Wellington Street36 Wellington Street30 Wellington Street Access required to top floor office could you kindly inform the office we are attending on Monday please Tuesday 22nd October 39 Wiliam IV Street36 St Martins Lane60 Chandos Place38 William IV Street40-42 William IV Street - Access through vacant restaurant<\/p>

22\/10\/2024 16:20 (jane)<\/b>Requested access for Friday 25th October 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 348 Chandos Place Access via Top Floor Flat <\/p>

25\/10\/2024 15:15 (jane)<\/b>Arranging access for Friday 1st November 34 Tavistock Street 36-38 Tavistock Street 32 Wellington Street 38 Wellington Street 44 Wellington Street & 3 Russell Street <\/p>

01\/11\/2024 16:08 (jane)<\/b>For Monday 4th November 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B Tuesday 5th November 30 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Keys for main front door\/roof door (Visual inspection as clearance been recently carried out)77-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

07\/11\/2024 10:03 (jane)<\/b>For Friday 8th November Flat 3, 13 Goodwins Court -Please use the management key. Flat 5, 33 Cranbourn Street -Tenant will be at home to provide the access for 9:30am Flat 2, 13 New Row -Please use the management key.Flat 1, Goodwins House, 55-58 St Martins Lane -no respond from Tenant so please use the management key but please be careful tenant might be at home?38a William IV Street Main door keys <\/p>

08\/11\/2024 15:19 (jane)<\/b>For Friday 15th November 31 St Martins Lane 9am 44B Floral Street Flat 1 10:30am 44A Floral Street 1st Office Uncoded 34 Tavistock Street - Office<\/p>

15\/11\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62230","activity_ticket_id":"57741","ticket_reference":"HDT58826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window gaps and bad smell in the flat - Tenant home between 12 and 14:00 today ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/24","activity_end":"2024-10-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71609","activity_notes":"help Roy with window window gapsThursday 24th 8.00 with tenant ","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2024 10:04 (System)<\/b>Ticket Created<\/p>

19\/09\/2024 10:04 (jane)<\/b>Tenant home between 12 and 14:00 today<\/p>

20\/09\/2024 08:23 (roy)<\/b>Rodent smell but tenant said the smell is getting better and is not as bad. No evidence of any rodents in flat but apparently there was rodents in shop below being refurbished.Window needs removing to get to the draught excluder which is pinned .Tenant going away October 10th Drainage checked and free flowing. <\/p>

20\/09\/2024 10:02 (jane)<\/b>Rodent smell but tenant said the smell is getting better and is not as bad. No evidence of any rodents in flat but apparently there was rodents in shop below being refurbished. Window needs removing to get to the draught excluder which is pinned . Tenant going away October 10th and has requested we attend then Drainage checked and free flowing. - Email Sent<\/b><\/p>

20\/09\/2024 10:03 (jane)<\/b>Window needs removing to get to the draught excluder which is pinned . Tenant going away October 10th - will require a few hours to complete works<\/p>

10\/10\/2024 10:30 (sandra)<\/b>tenant wants to be away when works are carried out. Waiting for appointment.<\/p>

11\/10\/2024 09:10 (sandra)<\/b>booked for 16th at 8.30<\/p>

11\/10\/2024 09:18 (roy)<\/b>Purchased materials for job and picked up keys but tenant at home. Was meant to be going away<\/p>

15\/10\/2024 10:45 (sandra)<\/b>to be rescheduled as tenant has covid <\/p>

15\/10\/2024 14:06 (sandra)<\/b>rescheduled for Thursday 24th<\/p>

16\/10\/2024 11:23 (sandra)<\/b>Chased access for Thursday 24th <\/p>

17\/10\/2024 16:18 (sandra)<\/b>tenant for access at 8am on Thursday 24th<\/p>

24\/10\/2024 13:59 (roy)<\/b>Fitted draught excluder to window but to eliminate the problem the tenant has requested secondary glazing should be fitted.This would stop the dust, the smells and the noise.Secondary glazing is fitted in the bedroom and the tenant does not have any issues in that room<\/p>

24\/10\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62231","activity_ticket_id":"58000","ticket_reference":"HDT59085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/24","activity_end":"2024-10-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71610","activity_notes":"list of works Thursday 24th- 2 electric sockets are not working above the kitchen top - loose spotlight in the bathroom ceiling hanging on the cable (see attached picture).and -","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:11 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 09:12 (sandra)<\/b>booked 8.30 on 16th <\/p>

15\/10\/2024 10:45 (sandra)<\/b>needs to be rescheduled as tenant has covid <\/p>

21\/10\/2024 13:22 (sandra)<\/b>access with tenant 8am Thursday 24th <\/p>

24\/10\/2024 13:40 (roy)<\/b>Refixed bathroom light fittingRad in living room., Michael needs to attend2 x new sockets are required Freezer compartment door is broken and needs new<\/p>

24\/10\/2024 13:40 (roy)<\/b>Refixed bathroom light fittingRad in living room., Michael needs to attend2 x new sockets are required Freezer compartment door is broken and needs new<\/p>

24\/10\/2024 15:57 (sandra)<\/b>Roy to order sockets <\/p>

25\/10\/2024 14:26 (sandra)<\/b>ordered fridge compartment 5 - 7 days <\/p>

31\/10\/2024 15:12 (sandra)<\/b>access requested for Wednesday 6th<\/p>

31\/10\/2024 16:10 (sandra)<\/b>access on Wednesday 6th with keys <\/p>

07\/11\/2024 11:01 (roy)<\/b>Fitted two double sockets and replaced freezer door<\/p>

07\/11\/2024 13:00 (michaelk)<\/b>Attended site to investigate living room radaitor issue. Replaced 2 x herz valve inserts to both radiators under the living room windows. Tested operation of the heating on completion, leaving in full working order. 3hrs labour plus parts, total 197.80 ex vat.<\/p>

07\/11\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62232","activity_ticket_id":"58006","ticket_reference":"HDT59091","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 16th and Thursday 17th October ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/10\/24","activity_end":"2024-10-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71611","activity_notes":"Handyman Services for Wednesday 16th and Thursday 17th October ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 10:44 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62233","activity_ticket_id":"57629","ticket_reference":"HDT58714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"PAT test remedial works ","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/24","activity_end":"2024-11-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71612","activity_notes":"PAT test remedial works new lens coverTenant will be home for access Tuesday 5th after 12pm ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2024 10:09 (System)<\/b>Ticket Created<\/p>

27\/09\/2024 09:30 (sandra)<\/b>new lens cover needed. Advised Roy to give office details to order <\/p>

10\/10\/2024 10:23 (sandra)<\/b>chased Roy who needs access again to take further details <\/p>

10\/10\/2024 10:36 (sandra)<\/b>tenant home for access. need more details <\/p>

11\/10\/2024 11:58 (sandra)<\/b>Alan to obtain fitting and return <\/p>

23\/10\/2024 11:38 (sandra)<\/b>ordered lamp cover 3 - 5 days delivery<\/p>

23\/10\/2024 11:39 (sandra)<\/b>To be booked for 5th once delivered<\/p>

25\/10\/2024 12:57 (sandra)<\/b>part in reception <\/p>

30\/10\/2024 12:46 (sandra)<\/b>access requested <\/p>

01\/11\/2024 10:34 (sandra)<\/b>Tenant home for access Tuesday 5th after 12 pm <\/p>

05\/11\/2024 15:47 (alan)<\/b>Repair light in cooker hood <\/p>

05\/11\/2024 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62234","activity_ticket_id":"58007","ticket_reference":"HDT59092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16343 - Electrical Remedial Works: ","ticket_address_1":"27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/24","activity_end":"2024-10-15 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71613","activity_notes":"Electrical Remedial Works: ","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 12:09 (sandra)<\/b>Booked for 15th<\/p>

15\/10\/2024 15:31 (alan)<\/b>Quoted works <\/p>

15\/10\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62235","activity_ticket_id":"58008","ticket_reference":"HDT59093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16531 - Replacement Nest Controller ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/24","activity_end":"2024-10-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71614","activity_notes":"Replacement Nest Controller Friday 25th with keys ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 11:58 (sandra)<\/b>sent to MK to order <\/p>

16\/10\/2024 11:53 (sandra)<\/b>to be booked for 24th<\/p>

21\/10\/2024 09:55 (sandra)<\/b>requested access for Tuesday 22nd<\/p>

21\/10\/2024 15:49 (sandra)<\/b>emailed for confirmation for tomorrow.<\/p>

22\/10\/2024 14:33 (sandra)<\/b>No access, so emailed to book for Friday 25th after mid day <\/p>

22\/10\/2024 15:10 (sandra)<\/b>Access confirmed for Friday 25th with keys <\/p>

25\/10\/2024 15:14 (michaelk)<\/b>Attended site to complete the quoted nest controller work. Completed, commissioned leaving in full working order. 405 ex vat.<\/p>

25\/10\/2024 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62236","activity_ticket_id":"57965","ticket_reference":"HDT59050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16520 - Replacement white goods ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/24","activity_end":"2024-10-14 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71615","activity_notes":"can you help Travis Monday with the white goods","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 10:33 (sandra)<\/b>keys<\/p>

14\/10\/2024 15:32 (travis)<\/b>New kitchen appliances fitted.<\/p>

14\/10\/2024 18:12 (michael)<\/b>(Ticket Closed)<\/p>

15\/10\/2024 05:50 (alan)<\/b>Quoted work<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62237","activity_ticket_id":"58009","ticket_reference":"HDT59094","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16529 - replacement fridge\/freezer ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/24","activity_end":"2024-10-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71616","activity_notes":"replacement fridge\/freezer ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 12:12 (sandra)<\/b>provisionally booked for 22nd <\/p>

16\/10\/2024 10:12 (sandra)<\/b>confirmed with tenant for access for 22nd <\/p>

22\/10\/2024 10:19 (travis)<\/b>Replacement fridge freezer to above property.<\/p>

22\/10\/2024 11:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62238","activity_ticket_id":"57997","ticket_reference":"HDT59082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/24","activity_end":"2024-10-30 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71617","activity_notes":"list of works Please check all plumbing works & drainage . The current tenant reported on these 2 main issues.Minor list below.-Read all alarms expiry dates-Flat door :Loose Handle & lock plate -Entrance Hall \/Bedroom\/kitchen-Please check all door stop-Shower Room -Loose toilet roll holder & loose door handle-Flush buttons\/Black plastic-Slightly loose Seat and lid loose Left hinge notably loose ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2024 16:00 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 15:54 (travis)<\/b>List of works,Refitted shower head to stop spraying,removed and cleaned trap to basin, refitted and tested,Refitted bathroom door handle and toilet roll holder,Roca push to toilet is damaged inside,M Keenan has details of this becomes a job.All door stops tightened up,Refitted toilet seat,Smoke alarm expiry dates,Hallway oct 33,Living room March 33,Bedroom August 33.<\/p>

22\/10\/2024 15:05 (sandra)<\/b>emailed for Monday 28th PM to fit new ROCA toilet push button <\/p>

23\/10\/2024 14:12 (sandra)<\/b>tenant can give MK access PM Monday 28th <\/p>

29\/10\/2024 06:17 (michaelk)<\/b>Attended site to replace the faulty roca toilet flush arms and plates. Completed the repair and left in full working order. 2hrs labour plus parts, total 147.60 ex vat.<\/p>

29\/10\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62239","activity_ticket_id":"58010","ticket_reference":"HDT59095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement Co2 alarm to kitchen ","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/10\/24","activity_end":"2024-10-11 16:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71618","activity_notes":"Replacement Co2 alarm to kitchen ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 16:24 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62240","activity_ticket_id":"58011","ticket_reference":"HDT59096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat door not secure.","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/24","activity_end":"2024-10-13 08:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71619","activity_notes":"The hinge has popped out of the middle of the door They are unable to close their flat door They cannot secure the door as the door now is unable to close","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2024 08:10 (System)<\/b>Ticket Created<\/p>

13\/10\/2024 08:15 (michael)<\/b>(Ticket Closed)<\/p>

13\/10\/2024 09:03 (roy)<\/b>Perko door closure had come out.Unable to screw back in due to condition of door.Had to remove large perkoMay need new door or could fit overhead closure and infill holes in door<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62241","activity_ticket_id":"58012","ticket_reference":"HDT59097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59096 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/24","activity_end":"2024-10-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71620","activity_notes":"Monday 24th anytime between 9 - 12 pmPerko door closure had come out. Unable to screw back in due to condition of door. Had to remove large perko May need new door or could fit overhead closure and infill holes in door","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2024 08:16 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 12:11 (sandra)<\/b>emailed for access <\/p>

15\/10\/2024 11:45 (sandra)<\/b>booked for Monday 24th any time between 9 - 12 <\/p>

21\/10\/2024 10:54 (travis)<\/b>New overhead door closer purchased and fitted to above property.<\/p>

21\/10\/2024 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62242","activity_ticket_id":"58013","ticket_reference":"HDT59098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/24","activity_end":"2024-10-13 09:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71621","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2024 09:05 (System)<\/b>Ticket Created<\/p>

13\/10\/2024 09:06 (michael)<\/b>(Ticket Closed)<\/p>

13\/10\/2024 09:50 (roy)<\/b>No hot water or heatingPressure on 0.7 bar, increased to 1.3 bar.All ok.Checked radiators for any leaks, none found<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62243","activity_ticket_id":"58014","ticket_reference":"HDT59099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/24","activity_end":"2024-10-13 18:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71622","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2024 18:27 (System)<\/b>Ticket Created<\/p>

13\/10\/2024 19:23 (roy)<\/b>No heating or hot water.Boiler on 0.6 bar, increased to 1.3 bar.Tested hot water and all ok.Unable to go into bedroom to check manifold <\/p>

14\/10\/2024 08:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62244","activity_ticket_id":"58015","ticket_reference":"HDT59100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/24","activity_end":"2024-10-13 18:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71623","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2024 18:28 (System)<\/b>Ticket Created<\/p>

13\/10\/2024 19:20 (roy)<\/b>No hot water.Reset heating elementAll ok<\/p>

14\/10\/2024 08:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62245","activity_ticket_id":"58016","ticket_reference":"HDT59101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Room 3 - heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/24","activity_end":"2024-10-14 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71624","activity_notes":"Room 3 - heating not working Ive told the tenant to leave the room door open for the contractor. Also if the contractor needs to get into the passage boiler cupboard then the key for this cupboard is in the electrical switch board which is high up on the way in on the right wall as you enter flat 2 Greg Nagel07810090000","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 09:10 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 09:10 (sandra)<\/b>today with keys <\/p>

15\/10\/2024 06:56 (michaelk)<\/b>Attended site to investigate a reported fault with room 3. Corrected radiator valve fault and boosted the heating to run for 2 hours. Observed the heating temperature to normal working temp and confirmed that the radiator was operational. 2hrs labour 105<\/p>

15\/10\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62246","activity_ticket_id":"58017","ticket_reference":"HDT59102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extractor fan not working ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/24","activity_end":"2024-10-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71625","activity_notes":"extractor fan not working You have access to flat 4 from 9amAccess to flat 9 from 11am -3pm Friday 25th need codes so ring sandy 07594220811 on arrival Sandy 07594220811Sagiv +44 7398 481750David +447756015484For access codes on the day","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 09:12 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 09:13 (sandra)<\/b>The guests mum reported it she's not staying in the unit but her son is & he has sensitivity to visitors in his apartment. Therefore the assessment of this issue would need to take place across the following days only Thursday 17th Friday 18th <\/p>

16\/10\/2024 10:54 (sandra)<\/b>Booked for 17th between 8 - 10 am<\/p>

16\/10\/2024 16:24 (sandra)<\/b>You can use management keys from key safe please WhatsApp or call :Sandy 07594220811Sagiv +44 7398 481750David +447756015484For access codes on the day<\/p>

18\/10\/2024 04:46 (alan)<\/b>Investigate extractor fan in bathroom not working Fault found to be the fan unit thats in the extract cupboard on balcony of flat 9 Ordered replacement unit <\/p>

18\/10\/2024 09:02 (jane)<\/b>Investigated extractor fan in bathroom not working Fault found to be the fan unit located in the extract cupboard on balcony of flat 9Ordered replacement unit - Email Sent<\/b><\/p>

22\/10\/2024 10:07 (sandra)<\/b>Booked for Friday 25thYou have access to flat 4 from 9amAccess to flat 9 from 11am -3pm codes from Sandy <\/p>

26\/10\/2024 11:41 (alan)<\/b>Replace faulty extractor fan for bathroom <\/p>

28\/10\/2024 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62247","activity_ticket_id":"58018","ticket_reference":"HDT59103","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"boiler issues ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/24","activity_end":"2024-10-14 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71626","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 09:44 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 11:49 (sandra)<\/b>access Monday 14th<\/p>

15\/10\/2024 06:54 (michaelk)<\/b>Attended site to investigate heating system fault. Found the pressurisation unit tripped on low pressure due to a faulty pump. The pressure was increased manually to the cold fill point. The heating was then observed to normal working temperature, under the high limit of 3bar. 2hrs labour 105<\/p>

15\/10\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62248","activity_ticket_id":"58019","ticket_reference":"HDT59104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issues. No heating or hot water","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/24","activity_end":"2024-10-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71627","activity_notes":"Boiler issues. No heating or hot watertenant will drop off his keys to Lilian about 10 am. You can then attend from then Tuesday ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 09:46 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 10:39 (sandra)<\/b>entry with keys today <\/p>

14\/10\/2024 16:13 (sandra)<\/b>Lilian has lost the keys and the tenant is away. She has asked that Roy can go later Tuesday night upon the tenants return to get the boiler running and then Mike can attend the next day. Waiting on confirmation of when the tenant is arriving back <\/p>

14\/10\/2024 16:15 (sandra)<\/b>Tenant is now dropping off the keys to Lilian for MK to attend Tuesday after 10 am <\/p>

16\/10\/2024 06:02 (michaelk)<\/b>Attended site to investigate boiler reported fault. Left boiler in full working order. A report has been forwarded to the helpdesk. 2hrs labour 105<\/p>

16\/10\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>

16\/10\/2024 15:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/10\/2024 15:41 (sandra)<\/b>replacement burner seals and a probe\/electrode set to fit has been ordered <\/p>

16\/10\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62249","activity_ticket_id":"58020","ticket_reference":"HDT59105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/10\/24","activity_end":"2024-10-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71628","activity_notes":"list of works: with tenant 1. the dishwasher is not working properly, there is a signal saying that the water is not coming to the dishwasher. I think the water has been turned off. I can hear it running but no water. Tap signs blinks.let me know if it needs an appliance engineer 2. some of the blinds are broken so we are not able to fully open the windowsPlease pull one of the blinds all the way up. It needs to stay up for the windows to be opened.3. the handle of one of the room is not properly attached.Reinstate loose door handle","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 09:48 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 09:51 (sandra)<\/b>access with tenant today <\/p>

14\/10\/2024 12:27 (travis)<\/b>Attended and found dishwasher to work intermittently sometimes allowing water and others not, suspect a faulty pump,I have details if a replacement is required.Raised arched blind to allow main window to open, please note there are multiple faulty blinds in this room(living room).Repaired and refitted bedroom door handle.<\/p>

14\/10\/2024 12:30 (sandra)<\/b>sent to RA<\/p>

16\/10\/2024 14:58 (sandra)<\/b>booked 16th with keys <\/p>

16\/10\/2024 15:49 (roy)<\/b>With Repair Aid<\/p>

17\/10\/2024 10:18 (jane)<\/b>PCB on order for dishwasher <\/p>

21\/10\/2024 14:52 (sandra)<\/b>requested access for Thursday 24th <\/p>

21\/10\/2024 16:40 (sandra)<\/b>dishwasher is now working and tenant does not want the repair.please close job <\/p>

22\/10\/2024 10:54 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2024 14:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/10\/2024 15:19 (sandra)<\/b>Floor grouting provisionally booked for Monday 4th<\/p>

01\/11\/2024 11:45 (sandra)<\/b>requested Wednesday 6th <\/p>

01\/11\/2024 12:12 (sandra)<\/b>tenants wants work done w\/c 11th when they return from their break.Suggested 12th <\/p>

08\/11\/2024 09:30 (sandra)<\/b>grouting booked for 11th with tenant <\/p>

13\/11\/2024 09:41 (sandra)<\/b>Lilian cant get hold of tenant. Waiting to hear <\/p>

13\/11\/2024 11:31 (sandra)<\/b>rescheduled for Friday 15th<\/p>

15\/11\/2024 14:02 (travis)<\/b>Rake out and regrout bathroom floor.<\/p>

15\/11\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62250","activity_ticket_id":"58021","ticket_reference":"HDT59106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issues ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/10\/24","activity_end":"2024-10-14 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71629","activity_notes":"electrical issues electric keeps tripping ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 10:11 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 10:11 (sandra)<\/b>Alan is aware of the above job and will be attending around 11.30am<\/p>

14\/10\/2024 11:32 (alan)<\/b>Investigate power to kitchen tripping out Tested thought and found the dishwasher to be tripping the power out Disconnect dishwasher and leave all other power working Reported back to office that appliance engineer need or appliance needs replacing<\/p>

14\/10\/2024 11:47 (sandra)<\/b>waiting on appointment from RA<\/p>

15\/10\/2024 10:25 (sandra)<\/b>Booked for Wednesday 16th with keys <\/p>

16\/10\/2024 15:48 (roy)<\/b>With Repair Aid<\/p>

17\/10\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62251","activity_ticket_id":"58022","ticket_reference":"HDT59107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16532 - Replacement honeywell wireless controls ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/24","activity_end":"2024-10-23 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71630","activity_notes":"Wednesday 23rd October - 12 Noon - confirmed - Access with Management Keys Replacement honeywell wireless controls ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 11:58 (sandra)<\/b>sent to MK to order <\/p>

16\/10\/2024 11:50 (sandra)<\/b>Emailed for access Wednesday 23rd after mid day <\/p>

17\/10\/2024 15:26 (sandra)<\/b>chased <\/p>

18\/10\/2024 08:45 (jane)<\/b>Wednesday 23rd October - 12 Noon - confirmed - Access with Management Keys <\/p>

25\/10\/2024 08:01 (michaelk)<\/b>Attended site to complete quoted work replacing\/upgrading the wireless heating controls. Completed work, left on manual operation with the user guide. 245 ex vat.<\/p>

25\/10\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62252","activity_ticket_id":"58023","ticket_reference":"HDT59108","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16494 - Tank Works ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/24","activity_end":"2024-11-05 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71631","activity_notes":"Tank Works Flat 14 keysFlat 15 will be at home booked for Tuesday 5th ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 11:57 (sandra)<\/b>sent to MK <\/p>

16\/10\/2024 12:51 (sandra)<\/b>requested access for Friday 18th to Flat 3. Awaiting confirmation from Lee M<\/p>

16\/10\/2024 14:39 (sandra)<\/b>access requested for 14 and 15. Lee will let us know by 3pm on Thursday 17th <\/p>

17\/10\/2024 15:28 (sandra)<\/b>Access to Flat 15 with keys still waiting on access to 14 <\/p>

21\/10\/2024 11:55 (sandra)<\/b>rescheduled due to access for Friday 25th awaiting on confirmation for Flat 14 and Flat 15 <\/p>

24\/10\/2024 09:51 (sandra)<\/b>No access given. Lee has asked for another appointment with more time to tell the tenants. Requested 5th Nov <\/p>

31\/10\/2024 15:07 (sandra)<\/b>chased access with Lee for Tuesday 5th <\/p>

01\/11\/2024 16:40 (sandra)<\/b>access to Flat 14 confirmed waiting for Flat 15 <\/p>

04\/11\/2024 09:13 (sandra)<\/b>Flat 14 will be at home Flat 15 use keysbooked for Tuesday 5th <\/p>

05\/11\/2024 19:14 (michaelk)<\/b>Attended site to carry out quoted tank works. Removed the stored water tank in the loft space and piped across to supply flat 15 with mains water. Flat 14 was also checked when the tank was out to see if they were fed off of this tank. None of the other flats in the line were affected. When we started to commission we found that the water pressure was very low if not worse. We inspected the mains pipework in the kitchen and found a section of pipework out of reach with a potential blocked valve. 4 hrs labour for 2 x engineers plus parts, total 435<\/p>

06\/11\/2024 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62253","activity_ticket_id":"58021","ticket_reference":"HDT59106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issues ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/10\/24","activity_end":"2024-10-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71632","activity_notes":"electrical issues dishwasher tripping the electrics ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2024 10:11 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 10:11 (sandra)<\/b>Alan is aware of the above job and will be attending around 11.30am<\/p>

14\/10\/2024 11:32 (alan)<\/b>Investigate power to kitchen tripping out Tested thought and found the dishwasher to be tripping the power out Disconnect dishwasher and leave all other power working Reported back to office that appliance engineer need or appliance needs replacing<\/p>

14\/10\/2024 11:47 (sandra)<\/b>waiting on appointment from RA<\/p>

15\/10\/2024 10:25 (sandra)<\/b>Booked for Wednesday 16th with keys <\/p>

16\/10\/2024 15:48 (roy)<\/b>With Repair Aid<\/p>

17\/10\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62254","activity_ticket_id":"58024","ticket_reference":"HDT59109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/10\/24","activity_end":"2024-10-15 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71633","activity_notes":"inter-tenancy checks vacant from Tuesdayblinds are in lilians office to be put up andblind currently in kitchen can be disposed of ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 12:25 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 12:28 (sandra)<\/b>vacant from Tuesday PM - no new tenant as yet<\/p>

15\/10\/2024 15:24 (travis)<\/b>Itc and various works.<\/p>

15\/10\/2024 15:30 (alan)<\/b>Look at 2 light not working Order 2 replacement fittings <\/p>

16\/10\/2024 14:38 (sandra)<\/b>MK booked for 17th to carry out boiler and rad checks and check a boiler leak <\/p>

17\/10\/2024 10:35 (sandra)<\/b>Travis and Roy booked for 23rd to put up blinds that are in Lilians office check blind cords and realign the bathroom cabinet doorvacant <\/p>

18\/10\/2024 04:47 (alan)<\/b>Replace faulty downlights in flat <\/p>

18\/10\/2024 11:15 (michaelk)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. 2hrs labour 105<\/p>

18\/10\/2024 11:33 (jane)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. - Email Sent<\/b><\/p>

21\/10\/2024 11:17 (sandra)<\/b>Roy to help Travis with blinds Wednesday 23rd <\/p>

22\/10\/2024 14:57 (sandra)<\/b>Michael K booked Thursday to fit condense pipe<\/p>

23\/10\/2024 11:59 (travis)<\/b>Blinds collected and fitted at above property.<\/p>

23\/10\/2024 13:27 (roy)<\/b>With Travis fitting blinds<\/p>

25\/10\/2024 08:12 (michaelk)<\/b>Attended site to repair the damaged section of condense and to support and fix back the false floor in the boiler cupboard. Installed timber supports to the floor and sealed leaving the installation in full working order. 3hrs labour plus materials, total 165 ex vat.<\/p>

25\/10\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62255","activity_ticket_id":"58024","ticket_reference":"HDT59109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/24","activity_end":"2024-10-24 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71634","activity_notes":"inter-tenancy checks vacant from Tuesday PMboiler and rads checkleak from the boiler pipe down to the common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 12:25 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 12:28 (sandra)<\/b>vacant from Tuesday PM - no new tenant as yet<\/p>

15\/10\/2024 15:24 (travis)<\/b>Itc and various works.<\/p>

15\/10\/2024 15:30 (alan)<\/b>Look at 2 light not working Order 2 replacement fittings <\/p>

16\/10\/2024 14:38 (sandra)<\/b>MK booked for 17th to carry out boiler and rad checks and check a boiler leak <\/p>

17\/10\/2024 10:35 (sandra)<\/b>Travis and Roy booked for 23rd to put up blinds that are in Lilians office check blind cords and realign the bathroom cabinet doorvacant <\/p>

18\/10\/2024 04:47 (alan)<\/b>Replace faulty downlights in flat <\/p>

18\/10\/2024 11:15 (michaelk)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. 2hrs labour 105<\/p>

18\/10\/2024 11:33 (jane)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. - Email Sent<\/b><\/p>

21\/10\/2024 11:17 (sandra)<\/b>Roy to help Travis with blinds Wednesday 23rd <\/p>

22\/10\/2024 14:57 (sandra)<\/b>Michael K booked Thursday to fit condense pipe<\/p>

23\/10\/2024 11:59 (travis)<\/b>Blinds collected and fitted at above property.<\/p>

23\/10\/2024 13:27 (roy)<\/b>With Travis fitting blinds<\/p>

25\/10\/2024 08:12 (michaelk)<\/b>Attended site to repair the damaged section of condense and to support and fix back the false floor in the boiler cupboard. Installed timber supports to the floor and sealed leaving the installation in full working order. 3hrs labour plus materials, total 165 ex vat.<\/p>

25\/10\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62256","activity_ticket_id":"58020","ticket_reference":"HDT59105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/10\/24","activity_end":"2024-10-24 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71635","activity_notes":"list of works:1. the dishwasher is not working properly, there is a signal saying that the water is not coming to the dishwasher. I think the water has been turned off. I can hear it running but no water. Tap signs blinks.","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2024 09:48 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 09:51 (sandra)<\/b>access with tenant today <\/p>

14\/10\/2024 12:27 (travis)<\/b>Attended and found dishwasher to work intermittently sometimes allowing water and others not, suspect a faulty pump,I have details if a replacement is required.Raised arched blind to allow main window to open, please note there are multiple faulty blinds in this room(living room).Repaired and refitted bedroom door handle.<\/p>

14\/10\/2024 12:30 (sandra)<\/b>sent to RA<\/p>

16\/10\/2024 14:58 (sandra)<\/b>booked 16th with keys <\/p>

16\/10\/2024 15:49 (roy)<\/b>With Repair Aid<\/p>

17\/10\/2024 10:18 (jane)<\/b>PCB on order for dishwasher <\/p>

21\/10\/2024 14:52 (sandra)<\/b>requested access for Thursday 24th <\/p>

21\/10\/2024 16:40 (sandra)<\/b>dishwasher is now working and tenant does not want the repair.please close job <\/p>

22\/10\/2024 10:54 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2024 14:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/10\/2024 15:19 (sandra)<\/b>Floor grouting provisionally booked for Monday 4th<\/p>

01\/11\/2024 11:45 (sandra)<\/b>requested Wednesday 6th <\/p>

01\/11\/2024 12:12 (sandra)<\/b>tenants wants work done w\/c 11th when they return from their break.Suggested 12th <\/p>

08\/11\/2024 09:30 (sandra)<\/b>grouting booked for 11th with tenant <\/p>

13\/11\/2024 09:41 (sandra)<\/b>Lilian cant get hold of tenant. Waiting to hear <\/p>

13\/11\/2024 11:31 (sandra)<\/b>rescheduled for Friday 15th<\/p>

15\/11\/2024 14:02 (travis)<\/b>Rake out and regrout bathroom floor.<\/p>

15\/11\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62257","activity_ticket_id":"58025","ticket_reference":"HDT59110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16528 - Re-glaze broken door ","ticket_address_1":"Unit 12","ticket_address_2":"Central Cross ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 12","cs_id":"228","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"228","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"25\/10\/24","activity_end":"2024-10-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71636","activity_notes":"Re-glaze broken door ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2024 15:12 (jane)<\/b>Have instructed Prentice Glass - 1\/2 week lead-time <\/p>

23\/10\/2024 14:39 (jane)<\/b>Requested access for Friday morning 25th October between 10 and 11am <\/p>

24\/10\/2024 14:31 (jane)<\/b>Confirmed for Friday morning 25th October between 10 and 11am - Tenant will give access <\/p>

28\/10\/2024 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62258","activity_ticket_id":"58026","ticket_reference":"HDT59111","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"electrical issues ","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/24","activity_end":"2024-10-18 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71637","activity_notes":"electrical issuesBedroom pendant isnt working hallway pendant needs to be replaced with a light fitting from the tenant access through Sue ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 14:35 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 13:52 (alan)<\/b>Replace broken lamp holder to bedroom light and test lighting circuit <\/p>

16\/10\/2024 13:52 (alan)<\/b>Replace broken lamp holder to bedroom light and test lighting circuit <\/p>

16\/10\/2024 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62259","activity_ticket_id":"57974","ticket_reference":"HDT59059","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16488 - TV Monitor Installation.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/24","activity_end":"2024-10-17 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71638","activity_notes":"TV Monitor Installation","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 15:58 (sandra)<\/b>booked for Thursday at 6am <\/p>

17\/10\/2024 08:28 (travis)<\/b>TV bracket and TV installation.<\/p>

17\/10\/2024 09:08 (alan)<\/b>Quoted works <\/p>

17\/10\/2024 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62260","activity_ticket_id":"58027","ticket_reference":"HDT59112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3 and Flat 7 experiencing a leak from 3 to 7","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/24","activity_end":"2024-10-14 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71639","activity_notes":"Flat 3 and Flat 7 experiencing a leak from 3 to 7codes to enter Building code: 7671AApartment code: 4792","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 16:11 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 08:56 (roy)<\/b>At first unable to gain access and had to wait for maintenance guy.Found hand basin trap is not connected to the waste but this had previously been cut to make it fit.Tried to reconnect but feel it needs replacing.Water is off to stop any further leaks<\/p>

16\/10\/2024 11:09 (sandra)<\/b>MK to return to carry out the repairs 16th<\/p>

16\/10\/2024 14:05 (sandra)<\/b>The apartment is vacant and you can have access today, please see the codes for entry. Building code: 7671A.<\/p>

17\/10\/2024 07:43 (michaelk)<\/b>Attended site to inspect the basin and waste as reported. The basin required a new slotted waste and s-trap, along with white and grey sealant to put back the basin and counter tops. Collected materials and completed the required work. Tested the drainage on completion and sealed in the counter tops and basin. 4hrs labour plus parts, total 273.50 ex vat.<\/p>

17\/10\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62261","activity_ticket_id":"58027","ticket_reference":"HDT59112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3 and Flat 7 experiencing a leak from 3 to 7","ticket_address_1":"30 Rathbone Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"30 Rathbone Place ","cs_id":"403","cs_address_2":"","cs_town":"London ","cs_postcode":"W1T 1JQ","ticket_client_site":"403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/24","activity_end":"2024-10-16 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71640","activity_notes":"Flat 3 and Flat 7 experiencing a leak from 3 to 7The apartment is vacant and you can have access today, please see the codes for entry. Building code: 7671A.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 16:11 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 08:56 (roy)<\/b>At first unable to gain access and had to wait for maintenance guy.Found hand basin trap is not connected to the waste but this had previously been cut to make it fit.Tried to reconnect but feel it needs replacing.Water is off to stop any further leaks<\/p>

16\/10\/2024 11:09 (sandra)<\/b>MK to return to carry out the repairs 16th<\/p>

16\/10\/2024 14:05 (sandra)<\/b>The apartment is vacant and you can have access today, please see the codes for entry. Building code: 7671A.<\/p>

17\/10\/2024 07:43 (michaelk)<\/b>Attended site to inspect the basin and waste as reported. The basin required a new slotted waste and s-trap, along with white and grey sealant to put back the basin and counter tops. Collected materials and completed the required work. Tested the drainage on completion and sealed in the counter tops and basin. 4hrs labour plus parts, total 273.50 ex vat.<\/p>

17\/10\/2024 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62263","activity_ticket_id":"58020","ticket_reference":"HDT59105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/24","activity_end":"2024-10-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71642","activity_notes":"keys for Repairaid Wednesday 16th ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 09:48 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 09:51 (sandra)<\/b>access with tenant today <\/p>

14\/10\/2024 12:27 (travis)<\/b>Attended and found dishwasher to work intermittently sometimes allowing water and others not, suspect a faulty pump,I have details if a replacement is required.Raised arched blind to allow main window to open, please note there are multiple faulty blinds in this room(living room).Repaired and refitted bedroom door handle.<\/p>

14\/10\/2024 12:30 (sandra)<\/b>sent to RA<\/p>

16\/10\/2024 14:58 (sandra)<\/b>booked 16th with keys <\/p>

16\/10\/2024 15:49 (roy)<\/b>With Repair Aid<\/p>

17\/10\/2024 10:18 (jane)<\/b>PCB on order for dishwasher <\/p>

21\/10\/2024 14:52 (sandra)<\/b>requested access for Thursday 24th <\/p>

21\/10\/2024 16:40 (sandra)<\/b>dishwasher is now working and tenant does not want the repair.please close job <\/p>

22\/10\/2024 10:54 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2024 14:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/10\/2024 15:19 (sandra)<\/b>Floor grouting provisionally booked for Monday 4th<\/p>

01\/11\/2024 11:45 (sandra)<\/b>requested Wednesday 6th <\/p>

01\/11\/2024 12:12 (sandra)<\/b>tenants wants work done w\/c 11th when they return from their break.Suggested 12th <\/p>

08\/11\/2024 09:30 (sandra)<\/b>grouting booked for 11th with tenant <\/p>

13\/11\/2024 09:41 (sandra)<\/b>Lilian cant get hold of tenant. Waiting to hear <\/p>

13\/11\/2024 11:31 (sandra)<\/b>rescheduled for Friday 15th<\/p>

15\/11\/2024 14:02 (travis)<\/b>Rake out and regrout bathroom floor.<\/p>

15\/11\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62264","activity_ticket_id":"58021","ticket_reference":"HDT59106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issues ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/24","activity_end":"2024-10-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71643","activity_notes":"keys for Repairaid ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 10:11 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 10:11 (sandra)<\/b>Alan is aware of the above job and will be attending around 11.30am<\/p>

14\/10\/2024 11:32 (alan)<\/b>Investigate power to kitchen tripping out Tested thought and found the dishwasher to be tripping the power out Disconnect dishwasher and leave all other power working Reported back to office that appliance engineer need or appliance needs replacing<\/p>

14\/10\/2024 11:47 (sandra)<\/b>waiting on appointment from RA<\/p>

15\/10\/2024 10:25 (sandra)<\/b>Booked for Wednesday 16th with keys <\/p>

16\/10\/2024 15:48 (roy)<\/b>With Repair Aid<\/p>

17\/10\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62265","activity_ticket_id":"58028","ticket_reference":"HDT59113","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"install lock to electrical cupboard ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/24","activity_end":"2024-10-29 09:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71644","activity_notes":"install lock to electrical cupboard ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2024 10:56 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 10:57 (sandra)<\/b>link sent to order lock <\/p>

16\/10\/2024 11:31 (sandra)<\/b>ordered lock 3 - 5 days delivery<\/p>

23\/10\/2024 12:46 (sandra)<\/b>booked for 29th <\/p>

29\/10\/2024 09:39 (travis)<\/b>New lock fitted to electrical cupboard,code (0808) the same as address number repeated.<\/p>

29\/10\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62266","activity_ticket_id":"58029","ticket_reference":"HDT59114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"install lock to electrical cupboard","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/24","activity_end":"2024-10-25 14:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71645","activity_notes":"install lock to electrical cupboardlink sent ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2024 11:05 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 11:31 (sandra)<\/b>link sent by client and lock ordered. 3 - 5 days delivery<\/p>

23\/10\/2024 12:46 (sandra)<\/b>booked 26th <\/p>

25\/10\/2024 09:10 (travis)<\/b>Collected keys and attended,Fitted coded lock to bottom electrical cupboard,Code (2626) the same as building number.Top electrical cupboard cannot have a bolt fitted so used a hasp and staple with small padlock,keys attached to security fob with security.A small coded lock could be supplied but I would have to order.<\/p>

25\/10\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62267","activity_ticket_id":"57801","ticket_reference":"HDT58886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Goodwins House","cs_id":"238","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"238","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/24","activity_end":"2024-10-15 12:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71646","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 16:02 (System)<\/b>Ticket Created<\/p>

24\/09\/2024 16:03 (sandra)<\/b>16th<\/p>

15\/10\/2024 09:37 (sandra)<\/b>(Ticket Closed)<\/p>

15\/10\/2024 11:16 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/10\/2024 11:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

16\/10\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62268","activity_ticket_id":"58030","ticket_reference":"HDT59115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Meter reading for Gas and Electric ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/24","activity_end":"2024-11-08 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71647","activity_notes":"Meter reading Electric ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2024 11:29 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 14:56 (sandra)<\/b>Edyta has put on hold due to access <\/p>

21\/10\/2024 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62269","activity_ticket_id":"58031","ticket_reference":"HDT59116","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Meter readings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/24","activity_end":"2024-11-08 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71648","activity_notes":"Meter readings Gas, electric ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2024 11:31 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 14:56 (sandra)<\/b>Edyta has put on hold due to access <\/p>

21\/10\/2024 11:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62270","activity_ticket_id":"58032","ticket_reference":"HDT59117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Meter Readings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5 Goodwins House","cs_id":"3018","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/24","activity_end":"2024-10-17 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71649","activity_notes":"JUST THE WATER Please see the information that I manage to find from Thames Water,Can we please ask Alan to do meter readings for this serial number.meter number 07M574137 and meter location: OUT FROM SHOP FRONT DOOR CENTER OF ATPLAS GROUP OF 3 09.09.09. ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2024 11:33 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 14:56 (sandra)<\/b>Edyta has put on hold due to access <\/p>

16\/10\/2024 15:46 (sandra)<\/b>booked for 17th <\/p>

17\/10\/2024 20:01 (alan)<\/b>Take water meter readings See attached photo <\/p>

18\/10\/2024 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62271","activity_ticket_id":"58033","ticket_reference":"HDT59118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meter reading ","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/24","activity_end":"2024-11-08 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71650","activity_notes":"meter reading Gas and electric ","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2024 11:43 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 14:55 (sandra)<\/b>Edyta has put on hold due to access <\/p>

21\/10\/2024 11:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62272","activity_ticket_id":"58024","ticket_reference":"HDT59109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/24","activity_end":"2024-10-23 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71651","activity_notes":"inter-tenancy checkslights out ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 12:25 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 12:28 (sandra)<\/b>vacant from Tuesday PM - no new tenant as yet<\/p>

15\/10\/2024 15:24 (travis)<\/b>Itc and various works.<\/p>

15\/10\/2024 15:30 (alan)<\/b>Look at 2 light not working Order 2 replacement fittings <\/p>

16\/10\/2024 14:38 (sandra)<\/b>MK booked for 17th to carry out boiler and rad checks and check a boiler leak <\/p>

17\/10\/2024 10:35 (sandra)<\/b>Travis and Roy booked for 23rd to put up blinds that are in Lilians office check blind cords and realign the bathroom cabinet doorvacant <\/p>

18\/10\/2024 04:47 (alan)<\/b>Replace faulty downlights in flat <\/p>

18\/10\/2024 11:15 (michaelk)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. 2hrs labour 105<\/p>

18\/10\/2024 11:33 (jane)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. - Email Sent<\/b><\/p>

21\/10\/2024 11:17 (sandra)<\/b>Roy to help Travis with blinds Wednesday 23rd <\/p>

22\/10\/2024 14:57 (sandra)<\/b>Michael K booked Thursday to fit condense pipe<\/p>

23\/10\/2024 11:59 (travis)<\/b>Blinds collected and fitted at above property.<\/p>

23\/10\/2024 13:27 (roy)<\/b>With Travis fitting blinds<\/p>

25\/10\/2024 08:12 (michaelk)<\/b>Attended site to repair the damaged section of condense and to support and fix back the false floor in the boiler cupboard. Installed timber supports to the floor and sealed leaving the installation in full working order. 3hrs labour plus materials, total 165 ex vat.<\/p>

25\/10\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62273","activity_ticket_id":"58034","ticket_reference":"HDT59119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove chicken wire leaving the sign in place ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/24","activity_end":"2024-10-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71652","activity_notes":"Just remove chicken wire leaving the sign in place at the back door of the Chinatown bakery staircasebooked for Thursday ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2024 12:24 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 12:25 (sandra)<\/b>Thursday 17th<\/p>

18\/10\/2024 14:57 (roy)<\/b>Removal of chicken wire and post Just need to return to remove rubbish<\/p>

18\/10\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62274","activity_ticket_id":"58036","ticket_reference":"HDT59121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16534 - Fit a key lock with key for security ","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/10\/24","activity_end":"2024-10-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71653","activity_notes":"Fit a key lock with key for security ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 11:17 (sandra)<\/b>Booked to fit lock on 17th Thursday <\/p>

17\/10\/2024 10:40 (travis)<\/b>Lock replacement to communal cupboard door.<\/p>

17\/10\/2024 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62275","activity_ticket_id":"57997","ticket_reference":"HDT59082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/24","activity_end":"2024-10-28 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71654","activity_notes":"replacement ROCA flush button tenant can give access Monday 28th PM","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2024 16:00 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 15:54 (travis)<\/b>List of works,Refitted shower head to stop spraying,removed and cleaned trap to basin, refitted and tested,Refitted bathroom door handle and toilet roll holder,Roca push to toilet is damaged inside,M Keenan has details of this becomes a job.All door stops tightened up,Refitted toilet seat,Smoke alarm expiry dates,Hallway oct 33,Living room March 33,Bedroom August 33.<\/p>

22\/10\/2024 15:05 (sandra)<\/b>emailed for Monday 28th PM to fit new ROCA toilet push button <\/p>

23\/10\/2024 14:12 (sandra)<\/b>tenant can give MK access PM Monday 28th <\/p>

29\/10\/2024 06:17 (michaelk)<\/b>Attended site to replace the faulty roca toilet flush arms and plates. Completed the repair and left in full working order. 2hrs labour plus parts, total 147.60 ex vat.<\/p>

29\/10\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62276","activity_ticket_id":"58037","ticket_reference":"HDT59122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test TV booster ","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/24","activity_end":"2024-10-15 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71655","activity_notes":"PAT test TV booster ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2024 15:22 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 07:41 (alan)<\/b>PAT test tv booster in common parts <\/p>

16\/10\/2024 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62277","activity_ticket_id":"57969","ticket_reference":"HDT59054","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"replace some carpet tiles and a light replacing in the main office ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/12\/24","activity_end":"2024-12-25 18:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71656","activity_notes":"Look at faulty light in office Order replacement driver unit for fitting","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2024 12:03 (System)<\/b>Ticket Created<\/p>

08\/10\/2024 12:14 (sandra)<\/b>requested Tuesday 15th<\/p>

08\/10\/2024 14:05 (sandra)<\/b>access at 8.30 Tuesday 15th<\/p>

15\/10\/2024 10:38 (travis)<\/b>Replaced various carpet tiles.<\/p>

15\/10\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>

15\/10\/2024 15:29 (alan)<\/b>Look at faulty light in office Order replacement driver unit for fitting <\/p>

15\/10\/2024 15:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2024 11:10 (sandra)<\/b>lamp obsolete. Fed back to client as engineer recalls they supplied the last part <\/p>

30\/10\/2024 09:58 (sandra)<\/b>I think our supplier was LPA Lighting. I am reaching out to see if they can assist with this and will come back to you as soon as possible. <\/p>

08\/11\/2024 11:05 (sandra)<\/b>contacted client who has contacted supplier again and is waiting for a reply.<\/p>

20\/11\/2024 15:33 (sandra)<\/b>(Placed On Hold) client to decide if they want the all the lights changed as the current ones are obsolete<\/p>

05\/12\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62278","activity_ticket_id":"58038","ticket_reference":"HDT59123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/24","activity_end":"2024-10-17 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71657","activity_notes":"KEYS ARE WITH LILIAN list of works:Lampshade in living room needs changing as stained Light fitting in kitchen has exposed wiresLoose electrical fitting on front door needs addressing not sure what its for","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2024 15:41 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 15:46 (travis)<\/b>Itc works,Floor beading replaced either side of entrance door,Reconfigured and fitted kitchen plinth,Alignment of entrance door and keep <\/p>

18\/10\/2024 07:17 (alan)<\/b>Replace lamp shade Install junction over cables Refix light fitting in kitchen <\/p>

18\/10\/2024 09:04 (jane)<\/b>ITC works completed, floor beading replaced either side of entrance door, Reconfigured and fitted kitchen plinth, alignment of entrance door and keepReplaced lamp shade Install junction over cables Refixed light fitting in kitchen - Email Sent<\/b><\/p>

18\/10\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62279","activity_ticket_id":"58038","ticket_reference":"HDT59123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/10\/24","activity_end":"2024-10-16 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71658","activity_notes":"KEYS ARE WITH LILIAN for Thursday list of works:Kickboard in kitchen needs repairingBroken shelf in kitchen cupboard needs repairing I dont think the top lock on the front door is working, the door doesnt lock when you pull it shut","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2024 15:41 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 15:46 (travis)<\/b>Itc works,Floor beading replaced either side of entrance door,Reconfigured and fitted kitchen plinth,Alignment of entrance door and keep <\/p>

18\/10\/2024 07:17 (alan)<\/b>Replace lamp shade Install junction over cables Refix light fitting in kitchen <\/p>

18\/10\/2024 09:04 (jane)<\/b>ITC works completed, floor beading replaced either side of entrance door, Reconfigured and fitted kitchen plinth, alignment of entrance door and keepReplaced lamp shade Install junction over cables Refixed light fitting in kitchen - Email Sent<\/b><\/p>

18\/10\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62280","activity_ticket_id":"58039","ticket_reference":"HDT59124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door stop and toilet ","ticket_address_1":"Flat 1A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat 1A","cs_id":"3053","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"3053","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/24","activity_end":"2024-10-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71659","activity_notes":"door stop and toilet -reinstate bathroom door stop-toilet water runs continuously TENANT CAN GIVE ACCESS AT 9AM ON WEDNESDAY 16TH","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2024 16:24 (System)<\/b>Ticket Created<\/p>

15\/10\/2024 16:25 (sandra)<\/b>TENANT CAN GIVE ACCESS AT 9AM ON WEDNESDAY 16TH<\/p>

16\/10\/2024 09:38 (roy)<\/b>Refixed door stop.Removed siphon and cleaned washer.All seems ok.Took photo of siphon just in case it needs replacing <\/p>

16\/10\/2024 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62281","activity_ticket_id":"58040","ticket_reference":"HDT59125","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16533 - replacement integrated washer\/dryer ","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/24","activity_end":"2024-10-29 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71660","activity_notes":"replacement integrated washer\/dryer keys and knock first 29th with Roy","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2024 15:37 (sandra)<\/b>Requested Tuesday 29th <\/p>

25\/10\/2024 12:06 (sandra)<\/b>chased Sue for confirmation <\/p>

28\/10\/2024 11:40 (sandra)<\/b>keys and knock first <\/p>

29\/10\/2024 13:56 (travis)<\/b>Removal and replacement of washing machine.<\/p>

29\/10\/2024 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62282","activity_ticket_id":"58041","ticket_reference":"HDT59126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hinge loose and door not closing ","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/24","activity_end":"2024-10-16 10:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71661","activity_notes":"hinge loose and door not closing check top lock as it plays up ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 10:35 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 10:35 (sandra)<\/b>Alan has already been to this job and asked me to notify Anna<\/p>

16\/10\/2024 14:07 (alan)<\/b>Refix hinge on door and ensure lock is working <\/p>

16\/10\/2024 14:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62283","activity_ticket_id":"58042","ticket_reference":"HDT59127","ticket_client":"2024","client_name":"Test Client","ticket_title":"Leak:","ticket_address_1":"1st Floor","ticket_address_2":"78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NE","cs_address_1":"1st Floor","cs_id":"769","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NE","ticket_client_site":"769","ticket_status_code":"Cancelled","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"16\/10\/24","activity_end":"2024-10-16 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71662","activity_notes":"Leak:","activity_timesheet":"1","ticket_notes_combined":"

16\/10\/2024 11:15 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 11:19 (michael)<\/b>Repaired leak<\/p>

16\/10\/2024 11:24 (michael)<\/b>(Ticket Closed)<\/p>

16\/10\/2024 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62284","activity_ticket_id":"57909","ticket_reference":"HDT58994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16503 - Replacement fire door.","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/11\/24","activity_end":"2024-11-06 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71663","activity_notes":"Replacement fire door","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:54 (michael)<\/b>Specification required.FIRE DOOR Upgrade the existing fire door to the kitchen and for that purpose:- provide and fix intumescent fire seals and flexible, smoke seals. If separate intumescent and smoke seals are fitted the intumescent fire seal must be fitted to the risk side of the smoke seal. Carry out all necessary works to ensure that the door is close fitting in its frame and that the door to frame clearance does not exceed 3mm at the head and sides, and 8mm at the foot. Ensure that the door is effectively self closing by means of a suitable, hydraulically operated self-closing mechanism.<\/p>

23\/10\/2024 10:32 (michael)<\/b>Confirmed for Monday 28th with keys. <\/p>

28\/10\/2024 15:36 (travis)<\/b>Replacement fire door,Transfer of all door furniture.Disposal of old door.<\/p>

01\/11\/2024 15:36 (sandra)<\/b>Lilian has asked that this door be painted on Wednesday 6th <\/p>

06\/11\/2024 12:11 (jack)<\/b>Done 150<\/p>

06\/11\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62285","activity_ticket_id":"57914","ticket_reference":"HDT58999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16500 - Installation of Fire door and surround.","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"13\/01\/25","activity_end":"2025-01-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71664","activity_notes":"Decoration for 13th and 14th January 2025Installation of Fire door and surround.","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 12:55 (michael)<\/b>Specification required.The layout and design of the flat must provide a protected escape route from the bedrooms to the front door. In most cases this is by means of a protected entrance hallway comprising fire resisting partitions and internal fire doors fitted with self-closing devices (excluding bathrooms\/WC's). Install a door to the kitchen which should be a FD30s fire door incorporating self closing device, intumescent strips and cold smoke seals. Original doors to reception rooms and bedrooms may be retained and fitted with self closers if they are of solid construction and good fit. Hollow flush doors using egg box or similar construction will not be acceptable. <\/p>

13\/11\/2024 16:20 (jane)<\/b>Slimline toggle bolts on order <\/p>

11\/12\/2024 11:17 (jane)<\/b>Confirmed with Lilian and tenant Travis for the 8th, 9th and 10th of January 2025Jack for 13th and 14th of January 2025<\/p>

17\/12\/2024 16:04 (michael)<\/b>Aperture size. 1.3 x 2.2<\/p>

09\/01\/2025 15:54 (travis)<\/b>Stud wall and fire door works.<\/p>

10\/01\/2025 15:32 (travis)<\/b>Stud wall and fire door works.<\/p>

14\/01\/2025 15:32 (jack)<\/b>Complete 220<\/p>

14\/01\/2025 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62286","activity_ticket_id":"57910","ticket_reference":"HDT58995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16502 - Replacement fire door.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/11\/24","activity_end":"2024-11-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71665","activity_notes":"Replacement fire door.","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 10:47 (michael)<\/b>Confirmed for Wednesday 30th with keys.<\/p>

30\/10\/2024 13:42 (travis)<\/b>Fire door removed and replaced with all existing door furniture.<\/p>

01\/11\/2024 15:37 (sandra)<\/b>Lilian has asked that the door is painted on Wednesday 6th <\/p>

06\/11\/2024 12:11 (jack)<\/b>Done 150<\/p>

06\/11\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62288","activity_ticket_id":"58043","ticket_reference":"HDT59128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher isnt draining","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/10\/24","activity_end":"2024-10-23 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71667","activity_notes":"dishwasher isnt draining","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2024 14:09 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 14:11 (sandra)<\/b>appointment requested <\/p>

16\/10\/2024 15:15 (sandra)<\/b>Booked for Wednesday 23rd 10 - 2pm <\/p>

22\/10\/2024 16:58 (sandra)<\/b>Roy to pick up keys for access Wednesday 23rd <\/p>

23\/10\/2024 13:26 (roy)<\/b>With Repair Aid<\/p>

24\/10\/2024 15:46 (sandra)<\/b>update requested <\/p>

25\/10\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62289","activity_ticket_id":"58044","ticket_reference":"HDT59129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/24","activity_end":"2024-10-23 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71668","activity_notes":"EICR (NICEic)","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2024 14:15 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 12:43 (jane)<\/b>Informed client we will be attending on 23rd October <\/p>

22\/10\/2024 09:06 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62290","activity_ticket_id":"58045","ticket_reference":"HDT59130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16536 - Replacement thermostatic cartridge and flow control valve ","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/24","activity_end":"2024-10-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71669","activity_notes":"Replacement thermostatic cartridge and flow control valve ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 15:19 (sandra)<\/b>sent to MK to order parts<\/p>

23\/10\/2024 12:53 (sandra)<\/b>emailed for access <\/p>

24\/10\/2024 16:07 (sandra)<\/b>access confirmed with tenant for the 30th<\/p>

25\/10\/2024 11:57 (sandra)<\/b>carried out the same time as HDT59159<\/p>

31\/10\/2024 06:09 (michaelk)<\/b>Attended site to carry out quoted work, replacing the flow control and thermostatic cartridge to the lefroy brooks shower. Completed work and commissioned the shower temperature leaving in full working order. 594.70 ex vat.<\/p>

31\/10\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62291","activity_ticket_id":"58046","ticket_reference":"HDT59131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kickplate and self closer - completion photos required ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 Wardour Street\/5a Rupert Court ","cs_id":"3054","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PN","ticket_client_site":"3054","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/24","activity_end":"2024-10-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71670","activity_notes":"kickplate and self closer new kickplate and self closer to the front door ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 15:28 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 15:29 (sandra)<\/b>can this be completed by 28th<\/p>

18\/10\/2024 14:44 (travis)<\/b>Managed to replace the kick plate to main door\/gate but once I removed the old plate I realised all the lower timber is rotten and ready for replacement.Can't fit a overhead closer to second door\/gate due to door being in too poor a condition with rot,also needs replacing.<\/p>

18\/10\/2024 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62292","activity_ticket_id":"57944","ticket_reference":"HDT59029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat B","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"3051","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DQ","ticket_client_site":"3051","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/10\/24","activity_end":"2024-10-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71671","activity_notes":"list of works The shower head holder is a bit cracked check which drawers & dishwasher integrated door is rubbing at the edge when opening.pannel in the living room next to to the door, as Im not sure what it is drawers in the washing machine keeps filling with water that doesnt drain out after I use it","activity_timesheet":null,"ticket_notes_combined":"

04\/10\/2024 10:28 (System)<\/b>Ticket Created<\/p>

04\/10\/2024 10:29 (sandra)<\/b>access requested for Monday PM <\/p>

04\/10\/2024 10:29 (sandra)<\/b>appointment requested for RA<\/p>

04\/10\/2024 14:00 (sandra)<\/b>travis to attend same day as appliance engineer - Lilian <\/p>

04\/10\/2024 16:12 (sandra)<\/b>Lilian cancelled the appliance engineer for Thursday and asked for Wednesday <\/p>

07\/10\/2024 10:14 (sandra)<\/b>tenant home for access on Wednesday <\/p>

08\/10\/2024 11:00 (sandra)<\/b>16th at 9am for Travis <\/p>

11\/10\/2024 13:54 (jane)<\/b>Dispenser and drawer unblocked and cleaned to appliance - Email Sent<\/b><\/p>

16\/10\/2024 10:29 (travis)<\/b>Replacement of shower rail,Replacement of thermostat batteries and set 18c for tenant,Checked over dishwasher and found machine to be stopping mid cycle,not releasing cleaning pod and not heating up to carry out drying cycle,Service engineer required but have taken photos (attached) of details if a new machine is required.<\/p>

16\/10\/2024 15:34 (sandra)<\/b>booked to look at the dishwasher on Wednesday 23rd <\/p>

16\/10\/2024 15:48 (sandra)<\/b>Tenant home for access <\/p>

24\/10\/2024 15:46 (sandra)<\/b>update requested <\/p>

25\/10\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62293","activity_ticket_id":"58019","ticket_reference":"HDT59104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issues. No heating or hot water","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/24","activity_end":"2024-10-30 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71672","activity_notes":"Boiler issues. No heating or hot water","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2024 09:46 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 10:39 (sandra)<\/b>entry with keys today <\/p>

14\/10\/2024 16:13 (sandra)<\/b>Lilian has lost the keys and the tenant is away. She has asked that Roy can go later Tuesday night upon the tenants return to get the boiler running and then Mike can attend the next day. Waiting on confirmation of when the tenant is arriving back <\/p>

14\/10\/2024 16:15 (sandra)<\/b>Tenant is now dropping off the keys to Lilian for MK to attend Tuesday after 10 am <\/p>

16\/10\/2024 06:02 (michaelk)<\/b>Attended site to investigate boiler reported fault. Left boiler in full working order. A report has been forwarded to the helpdesk. 2hrs labour 105<\/p>

16\/10\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>

16\/10\/2024 15:40 (sandra)<\/b>(Ticket Re-Opened)<\/p>

16\/10\/2024 15:41 (sandra)<\/b>replacement burner seals and a probe\/electrode set to fit has been ordered <\/p>

16\/10\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62294","activity_ticket_id":"58047","ticket_reference":"HDT59132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement burner seals and a probe\/electrode set to fit","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/24","activity_end":"2024-11-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71673","activity_notes":"replacement burner seals and a probe\/electrode set to fit Booked for Friday 1st PM with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 15:45 (System)<\/b>Ticket Created<\/p>

23\/10\/2024 12:22 (sandra)<\/b>requested Friday 1st <\/p>

24\/10\/2024 16:14 (sandra)<\/b>confirmed for Friday 1st with keys<\/p>

01\/11\/2024 14:31 (michaelk)<\/b>Attended site to replace the burner seal and probe\/electrode set as previously reported. Completed work and left in full working order. 2hrs labour plus parts, total 180.50 ex vat. <\/p>

01\/11\/2024 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62295","activity_ticket_id":"58048","ticket_reference":"HDT59133","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Furniture Move","ticket_address_1":"2nd Floor","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"2nd Floor","cs_id":"3055","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/24","activity_end":"2024-10-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71674","activity_notes":"Furniture Move","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 15:59 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 15:43 (roy)<\/b>Remove bank of desk and move other banks into position <\/p>

18\/10\/2024 15:34 (alan)<\/b>List of works <\/p>

24\/10\/2024 07:56 (michael)<\/b>Confirmed Friday 1St November<\/p>

31\/10\/2024 15:13 (jack)<\/b>Done 120<\/p>

01\/11\/2024 10:59 (travis)<\/b>Delivery of items.<\/p>

02\/12\/2024 18:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62296","activity_ticket_id":"58049","ticket_reference":"HDT59134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check void in between 64 - 66 Shaftesbury","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/24","activity_end":"2024-10-18 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71675","activity_notes":"check void in between 64 - 66 Shaftesbury Avenue It should be determined if there is a roof void and if it has suitable fire resisting construction to stop fire spread to neighbouring property."","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 16:35 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 11:11 (alan)<\/b>On inspection there is a brick wall that separates 66 loft from 64 Shaftesbury Ave The loft is accessible from top floor flat in 66 Shaftesbury Ave <\/p>

22\/10\/2024 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62297","activity_ticket_id":"58050","ticket_reference":"HDT59135","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bath\/Shower leaking","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"17\/10\/24","activity_end":"2024-10-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71676","activity_notes":"Bath\/Shower leaking","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2024 09:39 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 18:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62298","activity_ticket_id":"58024","ticket_reference":"HDT59109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/24","activity_end":"2024-10-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71677","activity_notes":"To fit the blinds which are in Lilians office, check all the blind cords and the bathroom cabinet door needs aligningTo also remove the existing kitchen blind and dispose off (not required)","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 12:25 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 12:28 (sandra)<\/b>vacant from Tuesday PM - no new tenant as yet<\/p>

15\/10\/2024 15:24 (travis)<\/b>Itc and various works.<\/p>

15\/10\/2024 15:30 (alan)<\/b>Look at 2 light not working Order 2 replacement fittings <\/p>

16\/10\/2024 14:38 (sandra)<\/b>MK booked for 17th to carry out boiler and rad checks and check a boiler leak <\/p>

17\/10\/2024 10:35 (sandra)<\/b>Travis and Roy booked for 23rd to put up blinds that are in Lilians office check blind cords and realign the bathroom cabinet doorvacant <\/p>

18\/10\/2024 04:47 (alan)<\/b>Replace faulty downlights in flat <\/p>

18\/10\/2024 11:15 (michaelk)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. 2hrs labour 105<\/p>

18\/10\/2024 11:33 (jane)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. - Email Sent<\/b><\/p>

21\/10\/2024 11:17 (sandra)<\/b>Roy to help Travis with blinds Wednesday 23rd <\/p>

22\/10\/2024 14:57 (sandra)<\/b>Michael K booked Thursday to fit condense pipe<\/p>

23\/10\/2024 11:59 (travis)<\/b>Blinds collected and fitted at above property.<\/p>

23\/10\/2024 13:27 (roy)<\/b>With Travis fitting blinds<\/p>

25\/10\/2024 08:12 (michaelk)<\/b>Attended site to repair the damaged section of condense and to support and fix back the false floor in the boiler cupboard. Installed timber supports to the floor and sealed leaving the installation in full working order. 3hrs labour plus materials, total 165 ex vat.<\/p>

25\/10\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62299","activity_ticket_id":"58024","ticket_reference":"HDT59109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/24","activity_end":"2024-10-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71678","activity_notes":"Wednesday 23rd to help Travis with blinds ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 12:25 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 12:28 (sandra)<\/b>vacant from Tuesday PM - no new tenant as yet<\/p>

15\/10\/2024 15:24 (travis)<\/b>Itc and various works.<\/p>

15\/10\/2024 15:30 (alan)<\/b>Look at 2 light not working Order 2 replacement fittings <\/p>

16\/10\/2024 14:38 (sandra)<\/b>MK booked for 17th to carry out boiler and rad checks and check a boiler leak <\/p>

17\/10\/2024 10:35 (sandra)<\/b>Travis and Roy booked for 23rd to put up blinds that are in Lilians office check blind cords and realign the bathroom cabinet doorvacant <\/p>

18\/10\/2024 04:47 (alan)<\/b>Replace faulty downlights in flat <\/p>

18\/10\/2024 11:15 (michaelk)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. 2hrs labour 105<\/p>

18\/10\/2024 11:33 (jane)<\/b>Attended site to carry out heating itc inspection. Heating is fully operational however the condense pipe beneath the boiler has been damaged. This requires new pipe and fittings and to support the timber boxing correctly. - Email Sent<\/b><\/p>

21\/10\/2024 11:17 (sandra)<\/b>Roy to help Travis with blinds Wednesday 23rd <\/p>

22\/10\/2024 14:57 (sandra)<\/b>Michael K booked Thursday to fit condense pipe<\/p>

23\/10\/2024 11:59 (travis)<\/b>Blinds collected and fitted at above property.<\/p>

23\/10\/2024 13:27 (roy)<\/b>With Travis fitting blinds<\/p>

25\/10\/2024 08:12 (michaelk)<\/b>Attended site to repair the damaged section of condense and to support and fix back the false floor in the boiler cupboard. Installed timber supports to the floor and sealed leaving the installation in full working order. 3hrs labour plus materials, total 165 ex vat.<\/p>

25\/10\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62300","activity_ticket_id":"58051","ticket_reference":"HDT59136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heat in the apartment ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"924","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/24","activity_end":"2024-10-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71679","activity_notes":"no heat in the apartment Before 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 10:41 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 10:42 (sandra)<\/b>access before 3pm <\/p>

18\/10\/2024 15:13 (michaelk)<\/b>Attended site to investigate no heating to the flat. Investigated system and found that the heating pump wasn't operating, the expansion vessel was flooded and that there was no aav fitted. These issues would explain the high system pressure reported by the tenant. Collected all materials from the suppliers and re-attended site to complete the repair. Left heating system running fully operational. 4hrs labour plus parts, total 443.60 ex vat.<\/p>

18\/10\/2024 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62301","activity_ticket_id":"58052","ticket_reference":"HDT59137","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Barriers broken ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/25","activity_end":"2025-01-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71680","activity_notes":"During patrol noticed 6 barriers in the yard, 2 of them are completely out of the ground, and 3 of them are loose, so 5 need fixing in totalBarriers to protect the building - in front of building","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 10:44 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 11:07 (sandra)<\/b>booked for Wednesday 23rd <\/p>

23\/10\/2024 13:27 (travis)<\/b>Attended and removed lopsided bollards,Cut off all steel anchor bolts,Made cardboard templates of bollards base plates and fixing holes and cleared areas Will return with thread bar and chemical fix and complete.<\/p>

01\/11\/2024 16:12 (sandra)<\/b>booked for Monday 4th <\/p>

04\/11\/2024 11:34 (travis)<\/b>Refitting of bollards,Three bollards refitted,Two can't be refitted until the nearest drain is cleared and work area jet washed.<\/p>

04\/11\/2024 16:41 (sandra)<\/b>Fed back to client for further instruction<\/p>

06\/11\/2024 12:44 (sandra)<\/b>Asked Carole Dowd to request Metcor to clear drains and jet wash area <\/p>

12\/11\/2024 14:51 (sandra)<\/b>Drain has been unblocked. Booked for Friday 15th<\/p>

15\/11\/2024 10:52 (sandra)<\/b>drain still blocked metcor to return <\/p>

05\/12\/2024 12:48 (sandra)<\/b>drain now unblocked <\/p>

10\/12\/2024 12:22 (sandra)<\/b>sent further pictures to FM showing the drains are still blocked and area is water logged <\/p>

09\/01\/2025 11:05 (jane)<\/b>Confirmed by MDR<\/p>

13\/01\/2025 16:19 (travis)<\/b>Attended and found work area to be under water due to blocked drainage again.<\/p>

14\/01\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62302","activity_ticket_id":"58053","ticket_reference":"HDT59138","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":" L3 front staircase landing stairwell light out","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/24","activity_end":"2024-10-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71681","activity_notes":" L3 front staircase landing stairwell light out","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 10:47 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 15:26 (alan)<\/b>Repair light fitting 1st floor front staircase <\/p>

18\/10\/2024 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62303","activity_ticket_id":"57959","ticket_reference":"HDT59044","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"hole in rubber seal of door on washer\/dryer ","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/24","activity_end":"2024-10-17 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71682","activity_notes":"keys for repairaid ","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2024 10:47 (System)<\/b>Ticket Created<\/p>

07\/10\/2024 10:49 (sandra)<\/b>appointment requested <\/p>

10\/10\/2024 16:17 (sandra)<\/b>Please find the quote below:Door Seal - 82.26inclVAT Labour - 100inclVAT<\/p>

11\/10\/2024 11:00 (jane)<\/b>Ordered new door seal, 3-5 lead-time <\/p>

17\/10\/2024 11:26 (sandra)<\/b>keys for access <\/p>

17\/10\/2024 15:42 (roy)<\/b>With Repair Aid<\/p>

18\/10\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62304","activity_ticket_id":"58048","ticket_reference":"HDT59133","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Furniture Move","ticket_address_1":"2nd Floor","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"2nd Floor","cs_id":"3055","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/10\/24","activity_end":"2024-10-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71683","activity_notes":"Furniture Move","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 15:59 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 15:43 (roy)<\/b>Remove bank of desk and move other banks into position <\/p>

18\/10\/2024 15:34 (alan)<\/b>List of works <\/p>

24\/10\/2024 07:56 (michael)<\/b>Confirmed Friday 1St November<\/p>

31\/10\/2024 15:13 (jack)<\/b>Done 120<\/p>

01\/11\/2024 10:59 (travis)<\/b>Delivery of items.<\/p>

02\/12\/2024 18:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62305","activity_ticket_id":"58054","ticket_reference":"HDT59139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace broken socket ","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/24","activity_end":"2024-10-17 13:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71684","activity_notes":"replace broken socket ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:26 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 04:44 (alan)<\/b>Replace broken socket in bedroom <\/p>

18\/10\/2024 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62306","activity_ticket_id":"58055","ticket_reference":"HDT59140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pink foam replacement ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/24","activity_end":"2024-10-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71685","activity_notes":"pink foam replacement there are multiple areas in that basement with pink foam that needs replacing but its very easy to spot once you enter the basementBooked for Thursday 31st 8am photos need to be taken before\/after ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:29 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 11:47 (sandra)<\/b>keys Tuesday 22nd <\/p>

22\/10\/2024 15:52 (travis)<\/b>Attended and found the foam to be around flexible gas pipes which will need removing carefully and cemented after, approximately four hours work,to return once booked in.<\/p>

22\/10\/2024 15:54 (sandra)<\/b>attended and taken details. Returning Monday 28th to complete works.<\/p>

24\/10\/2024 07:57 (michael)<\/b>Re-booked for Thursday 31St<\/p>

31\/10\/2024 12:03 (travis)<\/b>H&S Works,Cut out all pink foam and reseal using cement on larger voids and fire\/smoke resistant filler around pipes.<\/p>

31\/10\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62307","activity_ticket_id":"58056","ticket_reference":"HDT59141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and redec","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/24","activity_end":"2024-11-21 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71686","activity_notes":"You can start at 8am but Lilian will need to give you accessThursday Inter-tenancy checksremove kitchen blind and dont replace ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:31 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:32 (sandra)<\/b>25th November <\/p>

12\/11\/2024 10:51 (sandra)<\/b>now 21st Jack to decorate on 22nd Nov <\/p>

20\/11\/2024 14:43 (sandra)<\/b>Lilian to give access at 8am <\/p>

21\/11\/2024 11:11 (alan)<\/b>Clean and service ventilation unitReplace filters of ventilation unit leaving for Work order<\/p>

21\/11\/2024 11:20 (jane)<\/b>(Ticket Closed)<\/p>

21\/11\/2024 15:27 (travis)<\/b>Itc check and works <\/p>

21\/11\/2024 15:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>

25\/11\/2024 13:36 (travis)<\/b>Sealed around outside of windows to prevent rainwater ingress,asked by Lillian to carry out.<\/p>

26\/11\/2024 13:16 (travis)<\/b>Returned and removed\/disposed off living room and bedroom blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62308","activity_ticket_id":"58057","ticket_reference":"HDT59142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/24","activity_end":"2024-12-05 11:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71687","activity_notes":"Inter-tenancy checksmouse proof all gaps under the kitchen cabinets and wall ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:42 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:43 (sandra)<\/b>5th December <\/p>

05\/12\/2024 12:32 (travis)<\/b>Itc plus required works,Also mouse proofing works in kitchen.<\/p>

09\/12\/2024 08:15 (michaelk)<\/b>Attended site to run up the heating system and to check all radiators for correct operation. All left in full working order along with the boiler and controls. 2hrs labour 105<\/p>

10\/12\/2024 12:24 (sandra)<\/b>Wednesday morning with keys <\/p>

11\/12\/2024 10:33 (travis)<\/b>Additional rodent proofing works externally, cementing around extraction vent area to prevent rodent access.<\/p>

11\/12\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62309","activity_ticket_id":"58058","ticket_reference":"HDT59143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenant checks","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/25","activity_end":"2025-01-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71688","activity_notes":"Inter-tenant checks","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:46 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:46 (sandra)<\/b>Tenant moves out on 31st Dec<\/p>

12\/11\/2024 10:50 (sandra)<\/b>now 6th January<\/p>

29\/11\/2024 09:30 (sandra)<\/b>booked for 6th January <\/p>

02\/01\/2025 15:39 (jane)<\/b>VACANT PROPETY FROM 7AM ON 6th <\/p>

06\/01\/2025 10:09 (travis)<\/b>Itc works.<\/p>

06\/01\/2025 20:04 (michaelk)<\/b>Completed heating system checks, no faults found. 1hr labour 55<\/p>

07\/01\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62310","activity_ticket_id":"58059","ticket_reference":"HDT59144","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handle has come off ","ticket_address_1":"2nd Floor","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"2nd Floor","cs_id":"1455","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"1455","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/24","activity_end":"2024-10-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71689","activity_notes":"office - Friday second floor entrance doors please . handle came off the doors between tenant demised areas and toilets Please let me know earliest convenience to attend , tenant is in the office between 9 and 6 pm ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:49 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:49 (sandra)<\/b>waiting on access <\/p>

17\/10\/2024 15:53 (sandra)<\/b>office - for Friday <\/p>

18\/10\/2024 11:16 (travis)<\/b>Attended above property and found signs of forced entry resulting in metal door handle having been pulled off door inc screws.Left property and sourced handle bolts to prevent handle being pulled off in future, fitted and tested with tenant.<\/p>

18\/10\/2024 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62311","activity_ticket_id":"58060","ticket_reference":"HDT59145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door to the roof needs a D handle and the lock repairing ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/10\/24","activity_end":"2024-10-18 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71690","activity_notes":"Door to the roof needs a D handle and the lock repairing picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 14:23 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 14:24 (sandra)<\/b>with keys for access <\/p>

18\/10\/2024 15:05 (travis)<\/b>Attended above property and overhauled euro thumb turn lock, left property and sourced a pull handle,Returned and fitted\/tested.<\/p>

18\/10\/2024 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62312","activity_ticket_id":"58061","ticket_reference":"HDT59146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/24","activity_end":"2024-10-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71691","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 14:43 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 15:59 (sandra)<\/b>Booked 22nd <\/p>

23\/10\/2024 08:21 (alan)<\/b>Electrical inspection <\/p>

23\/10\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62313","activity_ticket_id":"58062","ticket_reference":"HDT59147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and hot water issues ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/24","activity_end":"2024-10-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71692","activity_notes":"Anytime between 9AM and 12PM today - Tenant home Tenant will be at homeheating and hot water issues After reading the manual again all is normal. However, in terms of adjustment to get hot water from the water tank, we definitely need support. In order to get hot water we have to push the boost button each time. Speaking with neighbor they have extreme hot water without pushing the button. As stated in my previous email, it is the first time we get to play and adjust such a complex heating system. We want to make sure we are maximizing the effectiveness of the system. ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 14:56 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 14:57 (sandra)<\/b>waiting on access <\/p>

18\/10\/2024 08:48 (jane)<\/b>Anytime between 9AM and 12PM today - Tenant home <\/p>

18\/10\/2024 15:21 (michaelk)<\/b>Attended site to investigate the hot water controls reported by the tenant. The lower element was found tripped which was re-set and tested. Although both elements were left operational, I would advise to replace both of the elements as they are showing signs of discoloration. The tenant is going tonadvise me of the hot water, however I'm going to order replacement elements. 2hrs labour 105<\/p>

18\/10\/2024 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62314","activity_ticket_id":"57999","ticket_reference":"HDT59084","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16527 - Replacement washer\/dryer ","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/24","activity_end":"2024-10-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71693","activity_notes":"help travis with washer\/dryer Monday 21st","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:04 (sandra)<\/b>booked for Monday 21st and tenant will be at home <\/p>

21\/10\/2024 13:24 (travis)<\/b>Removal of old washer dryer and insulation of new appliance.<\/p>

21\/10\/2024 14:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62315","activity_ticket_id":"58009","ticket_reference":"HDT59094","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16529 - replacement fridge\/freezer ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/24","activity_end":"2024-10-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71694","activity_notes":"help travis with fridge\/freezerTuesday 22nd","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2024 12:12 (sandra)<\/b>provisionally booked for 22nd <\/p>

16\/10\/2024 10:12 (sandra)<\/b>confirmed with tenant for access for 22nd <\/p>

22\/10\/2024 10:19 (travis)<\/b>Replacement fridge freezer to above property.<\/p>

22\/10\/2024 11:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62316","activity_ticket_id":"58005","ticket_reference":"HDT59090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3052","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3052","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"21\/10\/24","activity_end":"2024-10-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71695","activity_notes":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:51 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:00 (jane)<\/b>Commencing common parts gutter clearance next week <\/p>

11\/10\/2024 16:29 (jane)<\/b>For Friday 18th October - scheduling in 5 x roofs <\/p>

17\/10\/2024 10:00 (jane)<\/b>Attending Friday 18th October 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine StreetKeys from security for access <\/p>

18\/10\/2024 11:49 (jane)<\/b>13-15 Tavistock Street17-21 Tavistock Street34 Wellington Street36 Wellington Street30 Wellington Street Access required to top floor office could you kindly inform the office we are attending on Monday please Tuesday 22nd October 39 Wiliam IV Street36 St Martins Lane60 Chandos Place38 William IV Street40-42 William IV Street - Access through vacant restaurant<\/p>

22\/10\/2024 16:20 (jane)<\/b>Requested access for Friday 25th October 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 348 Chandos Place Access via Top Floor Flat <\/p>

25\/10\/2024 15:15 (jane)<\/b>Arranging access for Friday 1st November 34 Tavistock Street 36-38 Tavistock Street 32 Wellington Street 38 Wellington Street 44 Wellington Street & 3 Russell Street <\/p>

01\/11\/2024 16:08 (jane)<\/b>For Monday 4th November 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B Tuesday 5th November 30 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Keys for main front door\/roof door (Visual inspection as clearance been recently carried out)77-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

07\/11\/2024 10:03 (jane)<\/b>For Friday 8th November Flat 3, 13 Goodwins Court -Please use the management key. Flat 5, 33 Cranbourn Street -Tenant will be at home to provide the access for 9:30am Flat 2, 13 New Row -Please use the management key.Flat 1, Goodwins House, 55-58 St Martins Lane -no respond from Tenant so please use the management key but please be careful tenant might be at home?38a William IV Street Main door keys <\/p>

08\/11\/2024 15:19 (jane)<\/b>For Friday 15th November 31 St Martins Lane 9am 44B Floral Street Flat 1 10:30am 44A Floral Street 1st Office Uncoded 34 Tavistock Street - Office<\/p>

15\/11\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62317","activity_ticket_id":"58063","ticket_reference":"HDT59148","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 23rd and Thursday 24th October ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"23\/10\/24","activity_end":"2024-10-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71696","activity_notes":"Handyman Services for Wednesday 23rd and Thursday 24th October ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2024 11:52 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 20:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62318","activity_ticket_id":"58048","ticket_reference":"HDT59133","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Furniture Move","ticket_address_1":"2nd Floor","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"2nd Floor","cs_id":"3055","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/24","activity_end":"2024-11-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71697","activity_notes":"Furniture Move","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 15:59 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 15:43 (roy)<\/b>Remove bank of desk and move other banks into position <\/p>

18\/10\/2024 15:34 (alan)<\/b>List of works <\/p>

24\/10\/2024 07:56 (michael)<\/b>Confirmed Friday 1St November<\/p>

31\/10\/2024 15:13 (jack)<\/b>Done 120<\/p>

01\/11\/2024 10:59 (travis)<\/b>Delivery of items.<\/p>

02\/12\/2024 18:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62319","activity_ticket_id":"58064","ticket_reference":"HDT59149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thermostat for the underfloor heating is completely off but the heating is still on - Tenant home today for access ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/10\/24","activity_end":"2024-10-18 16:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71698","activity_notes":"Thermostat for the underfloor heating is completely off but the heating is still on - Tenant home today for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2024 13:09 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 15:17 (michaelk)<\/b>Attended site to investigate the reported heating system controls. Interrogated the controls and found that all the controls to the manifold were working correctly. I instructed the tenant on how the system operates and where the system would get hot if there was a control problem. The ambient temperature in the flat was slightly higher than normal. 2hrs labour 105<\/p>

18\/10\/2024 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62320","activity_ticket_id":"58065","ticket_reference":"HDT59150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate if proofing is required in the kitchen areas to prevent rodent - For Wednesday 23rd October between 12 and 1pm - keys for access ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/24","activity_end":"2024-10-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71699","activity_notes":"To investigate if proofing is required in the kitchen areas to prevent rodent. - For Wednesday 23rd October between 12 and 1pm - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2024 15:11 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 15:13 (jane)<\/b>Wednesday 23rd October between 12 and 1pm - keys for access<\/p>

23\/10\/2024 13:28 (roy)<\/b>Investigated and yes it does.Should I continue??<\/p>

24\/10\/2024 15:52 (sandra)<\/b>evidence of rodents. Kitchen units would need to be removed. Recommend pest control attend before any of the holes are filled. - Email Sent<\/b><\/p>

25\/10\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62321","activity_ticket_id":"58066","ticket_reference":"HDT59151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16538 - Redecoration Works - Option One - Full redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Top Floor","cs_id":"1263","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1263","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"21\/10\/24","activity_end":"2024-10-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71700","activity_notes":"Redecoration Works - Option One - Full redecoration ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2024 15:56 (jane)<\/b>For Monday 21st October and Tuesday 22nd October <\/p>

21\/10\/2024 20:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62322","activity_ticket_id":"58067","ticket_reference":"HDT59152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1.1, 66a Shaftesbury - Issue with sliding top window ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/10\/24","activity_end":"2024-10-25 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71701","activity_notes":"Flat 1.1, 66a Shaftesbury - Issue with with sliding top window - unit keeps falling down ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2024 15:57 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 15:58 (jane)<\/b>Requested access for Friday morning 25th October <\/p>

21\/10\/2024 10:10 (sandra)<\/b>Tenant can provide access on Friday 25th October morning <\/p>

25\/10\/2024 10:01 (travis)<\/b>Attended above property and found top sliding window to be the secondary glazing spring tensioner to be faulty,Can we have 20\/20 doors and windows to attend please.<\/p>

25\/10\/2024 10:53 (sandra)<\/b>Sent to twentytwenty for an appointment <\/p>

30\/10\/2024 12:50 (sandra)<\/b>requested 1st Nov <\/p>

01\/11\/2024 16:13 (sandra)<\/b>requested update on 2020 visit<\/p>

01\/11\/2024 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62323","activity_ticket_id":"58068","ticket_reference":"HDT59153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door handle and lock issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/24","activity_end":"2024-10-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71702","activity_notes":"collect keys but cleaner will be inside Door handle and lock issue Please quote if replacement is required.Can some be sent to fix the locks on the front door of the flat. the door lock handle has broken on the top lock and its unusable. Maybe need gluing or replacing - not sure. Thanks","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2024 16:08 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 16:09 (jane)<\/b>Requested access for Thursday afternoon 24th October <\/p>

21\/10\/2024 11:43 (sandra)<\/b>Wednesday 23rd between 2.30-4.30pm<\/p>

23\/10\/2024 14:47 (roy)<\/b>Replacement is required. Lock is broken Quote to follow <\/p>

24\/10\/2024 13:37 (jane)<\/b>Lock on order <\/p>

25\/10\/2024 12:22 (sandra)<\/b>tenant can provide access at 2.30 Friday 25th<\/p>

26\/10\/2024 11:17 (roy)<\/b>Replaced lock and had to replace cylinder<\/p>

28\/10\/2024 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62324","activity_ticket_id":"58069","ticket_reference":"HDT59154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord meter reads (October)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/24","activity_end":"2024-10-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71703","activity_notes":"Landlord meter reads (October)","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2024 10:02 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 09:11 (sandra)<\/b>Starting 22nd <\/p>

23\/10\/2024 08:25 (alan)<\/b>Meter readings <\/p>

24\/10\/2024 15:43 (alan)<\/b>Meter readings <\/p>

24\/10\/2024 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62325","activity_ticket_id":"58070","ticket_reference":"HDT59155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine needs to be levelled as it moves when used.","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/24","activity_end":"2024-10-23 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71704","activity_notes":"washing machine needs to be levelled as it moves when used.tenant to provide access at 8am Wednesday 23rd ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2024 10:12 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 10:14 (sandra)<\/b>waiting on confirmation for 8am on Wednesday 23rd as requested by Lilian<\/p>

21\/10\/2024 11:09 (sandra)<\/b>tenant to provide access at 8am Wednesday 23rd <\/p>

23\/10\/2024 09:07 (travis)<\/b>Attended above property and levelled washer dryer,Tested and found machine to constantly go into error code E09, turned off and removed lower filter,found to be clean and error code remains,Service engineer required to test electrical PCB Board.Photos attached if new machine is required.<\/p>

23\/10\/2024 14:40 (sandra)<\/b>appointment sent for 30th <\/p>

24\/10\/2024 15:41 (sandra)<\/b>confirmed with keys <\/p>

30\/10\/2024 10:42 (sandra)<\/b>tenant is now at home for access 30th<\/p>

01\/11\/2024 16:10 (sandra)<\/b>booked <\/p>

04\/11\/2024 09:43 (sandra)<\/b>tenant went out, rescheduled <\/p>

08\/11\/2024 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62326","activity_ticket_id":"58071","ticket_reference":"HDT59156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement element ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/24","activity_end":"2024-10-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71705","activity_notes":"replacement element ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2024 10:26 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 10:27 (sandra)<\/b>tenant home for access Tuesday 22nd <\/p>

23\/10\/2024 07:59 (michaelk)<\/b>Attended site to drain down the hot water cylinder and to replace both elements. Whilst the cylinder was drained we cleaned out any loose scale deposits and installed a new drain valve. The cylinder was then re-filled and heat tested to 60c. The immersion controls were also tested for correct operation. 6hrs labour plus parts, total 419.98 ex vat.<\/p>

23\/10\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62327","activity_ticket_id":"58072","ticket_reference":"HDT59157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16498 - Basement shower replacement door and side panel ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/24","activity_end":"2024-11-08 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71706","activity_notes":"Basement shower replacement door and side panel with keys Thursday 7th ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 12:29 (sandra)<\/b>on order and provisionally booked in for the 4th <\/p>

01\/11\/2024 16:16 (sandra)<\/b>Booked for 7th <\/p>

05\/11\/2024 10:49 (sandra)<\/b>confirmed for Thursday 7th <\/p>

11\/11\/2024 08:21 (michaelk)<\/b>Attended site to replacement the shower enclosure as per quote. Completed work and left in full working order. 587.99.<\/p>

12\/11\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62328","activity_ticket_id":"58073","ticket_reference":"HDT59158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16468 - Repairs to sinks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/24","activity_end":"2024-11-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71707","activity_notes":"Repairs to sinks access with keys","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:45 (sandra)<\/b>emailed for access <\/p>

30\/10\/2024 12:49 (sandra)<\/b>With tenant for access after 12 pm <\/p>

30\/10\/2024 12:59 (sandra)<\/b>access with keys<\/p>

01\/11\/2024 14:28 (michaelk)<\/b>Attended site to install sink brackets to the undermounted sink as quoted. Completed work and left in full working order 255<\/p>

01\/11\/2024 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62329","activity_ticket_id":"58074","ticket_reference":"HDT59159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16468 - Repairs to sinks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/24","activity_end":"2024-10-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71708","activity_notes":"Repairs to sinks ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:46 (sandra)<\/b>emailed for access <\/p>

24\/10\/2024 16:07 (sandra)<\/b>access confirm with tenant for 30th <\/p>

31\/10\/2024 06:07 (michaelk)<\/b>Attended site to fit undermounted sink brackets as per quote 255<\/p>

31\/10\/2024 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62330","activity_ticket_id":"58075","ticket_reference":"HDT59160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16468 - Repairs to sinks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/24","activity_end":"2024-10-31 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71709","activity_notes":"Repairs to sinks with keys on Thursday 31st ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:46 (sandra)<\/b>emailed for access <\/p>

29\/10\/2024 10:14 (sandra)<\/b>Thursday 31st with keys <\/p>

31\/10\/2024 19:00 (michaelk)<\/b>Attended site to fit undermounted sink brackets as quoted 255<\/p>

01\/11\/2024 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62331","activity_ticket_id":"58076","ticket_reference":"HDT59161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16468 - Repairs to sinks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/24","activity_end":"2024-10-31 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71710","activity_notes":"Repairs to sinks with keys Thursday 31st ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:46 (sandra)<\/b>emailed for access <\/p>

29\/10\/2024 10:15 (sandra)<\/b>with keys Thursday 31st <\/p>

31\/10\/2024 18:59 (michaelk)<\/b>Attended site to fit undermounted sink brackets as quoted 255<\/p>

01\/11\/2024 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62332","activity_ticket_id":"58077","ticket_reference":"HDT59162","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16468 - Repairs to sinks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/24","activity_end":"2024-10-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71711","activity_notes":"Repairs to sinks ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:46 (sandra)<\/b>emailed for access <\/p>

24\/10\/2024 16:06 (sandra)<\/b>confirmed with tenant for access on 30th <\/p>

31\/10\/2024 06:06 (michaelk)<\/b>Attended site to fit undermounted sink brackets as per quote. 255<\/p>

31\/10\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62333","activity_ticket_id":"58078","ticket_reference":"HDT59163","ticket_client":"1961","client_name":"August Equity","ticket_title":"strong smell of drains coming from under the sink","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/24","activity_end":"2024-10-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71712","activity_notes":"strong smell of drains coming from under the sinkcan you put some drain cleaner down ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2024 10:49 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 12:13 (travis)<\/b>Removed trap from under kitchen sink, flushed out and cleaned through,Refitted and chemically flushed through and tested <\/p>

21\/10\/2024 14:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62334","activity_ticket_id":"58079","ticket_reference":"HDT59164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate common parts handrail","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/24","activity_end":"2024-10-22 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71713","activity_notes":"Reinstate common parts handrail2nd floor but check all floors ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2024 11:51 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 11:52 (sandra)<\/b>2nd floor but check all floors<\/p>

22\/10\/2024 11:05 (travis)<\/b>Reinstated common area handrail,filled old holes ready for future decorations,Checked all handrail on all floors.<\/p>

22\/10\/2024 11:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62335","activity_ticket_id":"58080","ticket_reference":"HDT59165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom door handle and toilet seat need tightening ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/24","activity_end":"2024-10-21 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71714","activity_notes":"bathroom door handle and toilet seat need tightening ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2024 14:37 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 15:53 (travis)<\/b>Fit door handle and repair toilet seat <\/p>

21\/10\/2024 16:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62336","activity_ticket_id":"58081","ticket_reference":"HDT59166","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to fix broken toilet seat in basement Covent Garden estate charge ( 107-115 Long Acre)","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/24","activity_end":"2024-10-24 15:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71715","activity_notes":"to fix broken toilet seat in basement Covent Garden estate charge ( 107-115 Long Acre)","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2024 15:25 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:36 (roy)<\/b>Replaced toilet fixings.All ok<\/p>

24\/10\/2024 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62337","activity_ticket_id":"57995","ticket_reference":"HDT59080","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Investigate shower leak.","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"21\/10\/24","activity_end":"2024-10-21 19:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71716","activity_notes":"Investigate shower leak.","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2024 14:58 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 20:03 (michael)<\/b>(Ticket Closed)<\/p>

21\/10\/2024 20:04 (michael)<\/b>(Ticket Closed)<\/p>

21\/10\/2024 20:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62338","activity_ticket_id":"58082","ticket_reference":"HDT59167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Power tripping in flat ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/24","activity_end":"2024-10-25 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71717","activity_notes":"Power tripping in flat ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 09:28 (System)<\/b>Ticket Created<\/p>

23\/10\/2024 08:22 (alan)<\/b>Look at electrics in flat tripping out Unable to find any faults to return Friday <\/p>

25\/10\/2024 08:28 (alan)<\/b>Return to site and found underfloor heating in bathroom to be causing power to trip Disconnect underfloor heating and left power working <\/p>

25\/10\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62339","activity_ticket_id":"58083","ticket_reference":"HDT59168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom door keeps getting stuck","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/24","activity_end":"2024-10-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71718","activity_notes":"bathroom door keeps getting stuckBetween 11 - 2pm today","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 09:31 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 09:32 (sandra)<\/b>between 11 - 2pm today waiting on confirmation of keys or tenant <\/p>

22\/10\/2024 12:22 (travis)<\/b>Realignment of bathroom door by adjusting the hinges and cut frame lock keep further into frame\/tested.<\/p>

22\/10\/2024 13:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62340","activity_ticket_id":"58084","ticket_reference":"HDT59169","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please remove trolley and the padlock located at the back of house","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/10\/24","activity_end":"2024-10-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71719","activity_notes":"please remove trolley and the padlock located at the back of housepictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 10:31 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 14:00 (travis)<\/b>Removal of items and disposal.<\/p>

22\/10\/2024 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62341","activity_ticket_id":"58085","ticket_reference":"HDT59170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"towel rail issue ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/24","activity_end":"2024-10-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71720","activity_notes":"towel rail issue Wednesday morning - can you call Lilian before you attend","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 11:00 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 11:02 (sandra)<\/b>Wednesday morning call Lilian before you attend <\/p>

25\/10\/2024 07:59 (michaelk)<\/b>Collected replacement element from suppliers and attended site to replace to the bathroom towel rail. Drained down towel rail, replaced the element, wired and vented leaving in full working order. 3hrs labour plus parts, total 197.80 ex vat.<\/p>

25\/10\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62343","activity_ticket_id":"58086","ticket_reference":"HDT59171","ticket_client":"2116","client_name":"Bancone ","ticket_title":"issue with our blast chiller, which is connected to an industrial plug socket.","ticket_address_1":"18 Stoney Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9AD","cs_address_1":"18 Stoney Street ","cs_id":"3022","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 9AD","ticket_client_site":"3022","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/24","activity_end":"2024-10-25 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71722","activity_notes":"about 2pm today contact Stefan issue with our blast chiller, which is connected to an industrial plug socket.The unit is receiving no power supply, we had engineers from our hardware contractors come to assess the unit and they found no faults with the blast chiller itself.","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 11:10 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 11:11 (sandra)<\/b>waiting on confirmation for todays visit <\/p>

22\/10\/2024 12:05 (sandra)<\/b>2pm today contact Stefan on site <\/p>

23\/10\/2024 08:24 (alan)<\/b>Check power to blast freezer no faults found on supply. Report back that this is a fault on the appliance, Bancone to get there appliance engineers back Whilst on site showing broken socket in kitchen area to return Friday at 7 am to replace<\/p>

25\/10\/2024 08:26 (alan)<\/b>Return to site and replace faulty socket in kitchen area <\/p>

25\/10\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62344","activity_ticket_id":"58087","ticket_reference":"HDT59172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please arrange for a light to be fitted on the 3rd floor ","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/24","activity_end":"2024-10-22 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71723","activity_notes":"please arrange for a light to be fitted on the 3rd floor picture sent separately ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2024 12:01 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 12:42 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62345","activity_ticket_id":"58088","ticket_reference":"HDT59173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"61 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 2","cs_id":"127","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/24","activity_end":"2024-10-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71724","activity_notes":"PAT test keys for 30 October ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:26 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 14:29 (sandra)<\/b>confirmed keys 30th <\/p>

31\/10\/2024 12:14 (roy)<\/b>Pat test<\/p>

31\/10\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62346","activity_ticket_id":"58089","ticket_reference":"HDT59174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"898","cs_address_2":"61 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"898","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/24","activity_end":"2024-10-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71725","activity_notes":"PAT test keys 30th October ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:27 (System)<\/b>Ticket Created<\/p>

22\/10\/2024 14:29 (sandra)<\/b>keys for 30th October <\/p>

31\/10\/2024 12:14 (roy)<\/b>Pat test<\/p>

31\/10\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62347","activity_ticket_id":"58090","ticket_reference":"HDT59175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat A","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/24","activity_end":"2024-11-04 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71726","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:29 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 15:05 (sandra)<\/b>with keys <\/p>

04\/11\/2024 20:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/11\/2024 20:30 (michaelk)<\/b>Installed new smoke alarm in the hallway due to date not lasting the certificate. 1hr labour plus parts, total 99 expired vat.<\/p>

05\/11\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62348","activity_ticket_id":"58091","ticket_reference":"HDT59176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat 3","cs_id":"490","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"490","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/24","activity_end":"2024-10-31 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71727","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:30 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 10:52 (roy)<\/b>Can not get access Correct keys and both locks open but either the door is stuck or somehow it is locked from inside<\/p>

01\/11\/2024 09:53 (roy)<\/b>Pat test<\/p>

01\/11\/2024 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62349","activity_ticket_id":"58092","ticket_reference":"HDT59177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT only","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"3018","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/24","activity_end":"2024-11-20 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71728","activity_notes":"PAT only","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:32 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:13 (sandra)<\/b>20th<\/p>

20\/11\/2024 13:40 (roy)<\/b>Pat test<\/p>

20\/11\/2024 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62350","activity_ticket_id":"58093","ticket_reference":"HDT59178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/24","activity_end":"2024-11-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71729","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:34 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:13 (sandra)<\/b>18th<\/p>

19\/11\/2024 07:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/11\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62351","activity_ticket_id":"58094","ticket_reference":"HDT59179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/24","activity_end":"2024-11-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71730","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:35 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:14 (sandra)<\/b>18th<\/p>

19\/11\/2024 07:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/11\/2024 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62352","activity_ticket_id":"58095","ticket_reference":"HDT59180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 3 Goodwins House","cs_id":"929","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/24","activity_end":"2024-11-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71731","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:36 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:14 (sandra)<\/b>18th<\/p>

19\/11\/2024 07:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/11\/2024 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62353","activity_ticket_id":"58096","ticket_reference":"HDT59181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/24","activity_end":"2024-10-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71732","activity_notes":"PAT test","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:39 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 12:39 (sandra)<\/b>access details requested <\/p>

31\/10\/2024 12:13 (roy)<\/b>Pat test<\/p>

31\/10\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62354","activity_ticket_id":"58097","ticket_reference":"HDT59182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71733","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:41 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:15 (sandra)<\/b>booked for 26th <\/p>

26\/11\/2024 13:58 (sandra)<\/b>rescheduled for 27th <\/p>

27\/11\/2024 07:03 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/11\/2024 13:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62355","activity_ticket_id":"58098","ticket_reference":"HDT59183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71734","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:44 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:15 (sandra)<\/b>booked for 26th <\/p>

26\/11\/2024 13:57 (sandra)<\/b>rescheduled for 27th<\/p>

27\/11\/2024 07:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/11\/2024 13:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62356","activity_ticket_id":"58099","ticket_reference":"HDT59184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/24","activity_end":"2024-11-27 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71735","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:45 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:16 (sandra)<\/b>booked for 26th <\/p>

26\/11\/2024 13:57 (sandra)<\/b>rescheduled for 27th <\/p>

27\/11\/2024 07:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/11\/2024 13:54 (michael)<\/b>(Ticket Closed)<\/p>

03\/12\/2024 21:21 (michaelk)<\/b>Replaced 1 x smoke alarm in lounge. 1hr labour plus parts 97.80 ex var.<\/p>

04\/12\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62357","activity_ticket_id":"58100","ticket_reference":"HDT59185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/24","activity_end":"2024-11-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71736","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:52 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 12:59 (roy)<\/b>Pat test<\/p>

07\/11\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62358","activity_ticket_id":"58101","ticket_reference":"HDT59186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/24","activity_end":"2024-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71737","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:53 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 12:59 (roy)<\/b>Pat test<\/p>

07\/11\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62359","activity_ticket_id":"58102","ticket_reference":"HDT59187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/24","activity_end":"2024-11-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71738","activity_notes":"PAT test Friday with codesCode for flat 3 is 2687.","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:54 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 15:49 (roy)<\/b>Pat test<\/p>

12\/11\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62360","activity_ticket_id":"58103","ticket_reference":"HDT59188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/24","activity_end":"2024-10-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71739","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:58 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 12:40 (sandra)<\/b>Access details requested <\/p>

31\/10\/2024 10:10 (roy)<\/b>Pat test<\/p>

31\/10\/2024 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62361","activity_ticket_id":"58104","ticket_reference":"HDT59189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/24","activity_end":"2024-11-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71740","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 12:59 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 13:11 (sandra)<\/b>use management keys for access <\/p>

06\/11\/2024 14:17 (roy)<\/b>Pat test<\/p>

06\/11\/2024 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62362","activity_ticket_id":"58105","ticket_reference":"HDT59190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/24","activity_end":"2024-11-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71741","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:03 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 10:35 (sandra)<\/b>with keys <\/p>

13\/11\/2024 16:08 (roy)<\/b>Pat test<\/p>

13\/11\/2024 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62363","activity_ticket_id":"58106","ticket_reference":"HDT59191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"949","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"949","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/24","activity_end":"2024-11-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71742","activity_notes":"PAT test booked for 12th tenant will be home for access after 2pm ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:04 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 10:35 (sandra)<\/b>tenant home waiting on confirmation of time <\/p>

11\/11\/2024 11:43 (sandra)<\/b>booked for 12th with tenant for access after 2pm<\/p>

12\/11\/2024 16:03 (roy)<\/b>Pat test<\/p>

12\/11\/2024 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62364","activity_ticket_id":"58107","ticket_reference":"HDT59192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/24","activity_end":"2024-11-07 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71743","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:08 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 14:08 (roy)<\/b>Pat test<\/p>

07\/11\/2024 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62365","activity_ticket_id":"58108","ticket_reference":"HDT59193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/11\/24","activity_end":"2024-11-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71744","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:09 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 13:12 (sandra)<\/b>Can this be done on 8th as tenant has to have an operation <\/p>

07\/11\/2024 15:00 (sandra)<\/b>tenant home for access Friday After 2pm <\/p>

08\/11\/2024 15:49 (roy)<\/b>Pat test<\/p>

12\/11\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62366","activity_ticket_id":"58109","ticket_reference":"HDT59194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/24","activity_end":"2024-11-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71745","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:11 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 13:12 (sandra)<\/b>key for access <\/p>

06\/11\/2024 14:03 (roy)<\/b>Pat test<\/p>

06\/11\/2024 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62367","activity_ticket_id":"58110","ticket_reference":"HDT59195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/24","activity_end":"2024-11-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71746","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:13 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 10:35 (sandra)<\/b>with keys <\/p>

13\/11\/2024 15:49 (roy)<\/b>Pat test <\/p>

13\/11\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62368","activity_ticket_id":"58111","ticket_reference":"HDT59196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/24","activity_end":"2024-11-26 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71747","activity_notes":"gas without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:18 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:16 (sandra)<\/b>booked for 26th <\/p>

27\/11\/2024 06:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/11\/2024 13:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62369","activity_ticket_id":"58112","ticket_reference":"HDT59197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2739","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2739","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/24","activity_end":"2024-11-26 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71748","activity_notes":"Gas without PAT ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:19 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:16 (sandra)<\/b>booked for 26th <\/p>

27\/11\/2024 06:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/11\/2024 13:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62370","activity_ticket_id":"58113","ticket_reference":"HDT59198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2740","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2740","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/24","activity_end":"2024-11-26 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71749","activity_notes":"gas cert with out PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:21 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:17 (sandra)<\/b>booked for 27th<\/p>

27\/11\/2024 06:54 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/11\/2024 13:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62371","activity_ticket_id":"58114","ticket_reference":"HDT59199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/24","activity_end":"2024-11-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71750","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:26 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:17 (sandra)<\/b>booked for 27th <\/p>

26\/11\/2024 10:57 (sandra)<\/b>keys and knock first <\/p>

28\/11\/2024 05:57 (michaelk)<\/b>Completed compliance testing 145<\/p>

28\/11\/2024 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62372","activity_ticket_id":"58115","ticket_reference":"HDT59200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/24","activity_end":"2024-11-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71751","activity_notes":"Gas compliance testing without PAT Do not go earlier tenant is home between 11 and 12 pm now ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:27 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:17 (sandra)<\/b>booked for 28th <\/p>

27\/11\/2024 15:13 (sandra)<\/b>tenant has meeting 11 - 12 pm for works <\/p>

28\/11\/2024 19:58 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/11\/2024 08:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62373","activity_ticket_id":"58116","ticket_reference":"HDT59201","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16522 - Redecoration to entrance.","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/10\/24","activity_end":"2024-10-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71752","activity_notes":"Redecoration to entrance","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:54 (jane)<\/b>Requested for Monday 28th October <\/p>

23\/10\/2024 10:44 (jane)<\/b>Tenants been informed decorators attending on Monday 28th October <\/p>

31\/10\/2024 15:14 (jack)<\/b>Done 350<\/p>

31\/10\/2024 15:14 (jack)<\/b>Done 350<\/p>

31\/10\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62374","activity_ticket_id":"58117","ticket_reference":"HDT59202","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16521 - Redecoration to entrance.","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/10\/24","activity_end":"2024-10-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71753","activity_notes":"Redecoration to entrance.","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2024 14:53 (jane)<\/b>Requested for Monday 28th October <\/p>

23\/10\/2024 10:44 (jane)<\/b>Tenants been informed decorators attending on Monday 28th October <\/p>

31\/10\/2024 15:14 (jack)<\/b>Done 350<\/p>

31\/10\/2024 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62375","activity_ticket_id":"58005","ticket_reference":"HDT59090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3052","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3052","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"25\/10\/24","activity_end":"2024-10-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71754","activity_notes":"For Friday 25th October Requested access for :23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 348 Chandos Place Access via Top Floor Flat ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:51 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:00 (jane)<\/b>Commencing common parts gutter clearance next week <\/p>

11\/10\/2024 16:29 (jane)<\/b>For Friday 18th October - scheduling in 5 x roofs <\/p>

17\/10\/2024 10:00 (jane)<\/b>Attending Friday 18th October 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine StreetKeys from security for access <\/p>

18\/10\/2024 11:49 (jane)<\/b>13-15 Tavistock Street17-21 Tavistock Street34 Wellington Street36 Wellington Street30 Wellington Street Access required to top floor office could you kindly inform the office we are attending on Monday please Tuesday 22nd October 39 Wiliam IV Street36 St Martins Lane60 Chandos Place38 William IV Street40-42 William IV Street - Access through vacant restaurant<\/p>

22\/10\/2024 16:20 (jane)<\/b>Requested access for Friday 25th October 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 348 Chandos Place Access via Top Floor Flat <\/p>

25\/10\/2024 15:15 (jane)<\/b>Arranging access for Friday 1st November 34 Tavistock Street 36-38 Tavistock Street 32 Wellington Street 38 Wellington Street 44 Wellington Street & 3 Russell Street <\/p>

01\/11\/2024 16:08 (jane)<\/b>For Monday 4th November 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B Tuesday 5th November 30 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Keys for main front door\/roof door (Visual inspection as clearance been recently carried out)77-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

07\/11\/2024 10:03 (jane)<\/b>For Friday 8th November Flat 3, 13 Goodwins Court -Please use the management key. Flat 5, 33 Cranbourn Street -Tenant will be at home to provide the access for 9:30am Flat 2, 13 New Row -Please use the management key.Flat 1, Goodwins House, 55-58 St Martins Lane -no respond from Tenant so please use the management key but please be careful tenant might be at home?38a William IV Street Main door keys <\/p>

08\/11\/2024 15:19 (jane)<\/b>For Friday 15th November 31 St Martins Lane 9am 44B Floral Street Flat 1 10:30am 44A Floral Street 1st Office Uncoded 34 Tavistock Street - Office<\/p>

15\/11\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62376","activity_ticket_id":"58043","ticket_reference":"HDT59128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher isnt draining","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/24","activity_end":"2024-10-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71755","activity_notes":"pick up keys for RA and call adriana for access Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 14:09 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 14:11 (sandra)<\/b>appointment requested <\/p>

16\/10\/2024 15:15 (sandra)<\/b>Booked for Wednesday 23rd 10 - 2pm <\/p>

22\/10\/2024 16:58 (sandra)<\/b>Roy to pick up keys for access Wednesday 23rd <\/p>

23\/10\/2024 13:26 (roy)<\/b>With Repair Aid<\/p>

24\/10\/2024 15:46 (sandra)<\/b>update requested <\/p>

25\/10\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62377","activity_ticket_id":"58070","ticket_reference":"HDT59155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine needs to be levelled as it moves when used.","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/11\/24","activity_end":"2024-11-06 09:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71756","activity_notes":"washing machine needs to be levelled as it moves when used.","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2024 10:12 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 10:14 (sandra)<\/b>waiting on confirmation for 8am on Wednesday 23rd as requested by Lilian<\/p>

21\/10\/2024 11:09 (sandra)<\/b>tenant to provide access at 8am Wednesday 23rd <\/p>

23\/10\/2024 09:07 (travis)<\/b>Attended above property and levelled washer dryer,Tested and found machine to constantly go into error code E09, turned off and removed lower filter,found to be clean and error code remains,Service engineer required to test electrical PCB Board.Photos attached if new machine is required.<\/p>

23\/10\/2024 14:40 (sandra)<\/b>appointment sent for 30th <\/p>

24\/10\/2024 15:41 (sandra)<\/b>confirmed with keys <\/p>

30\/10\/2024 10:42 (sandra)<\/b>tenant is now at home for access 30th<\/p>

01\/11\/2024 16:10 (sandra)<\/b>booked <\/p>

04\/11\/2024 09:43 (sandra)<\/b>tenant went out, rescheduled <\/p>

08\/11\/2024 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62378","activity_ticket_id":"58118","ticket_reference":"HDT59203","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16545 - Replacement wall light above the mirror in the bathroom ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/24","activity_end":"2024-11-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71757","activity_notes":"Replacement wall light above the mirror in the bathroom keys for Thursday ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 12:10 (sandra)<\/b>sent to Alan to order part <\/p>

04\/11\/2024 14:04 (sandra)<\/b>requested access for Thursday <\/p>

04\/11\/2024 15:20 (sandra)<\/b>confirmed Thursday 7th with keys <\/p>

08\/11\/2024 07:23 (alan)<\/b>Quoted works <\/p>

08\/11\/2024 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62379","activity_ticket_id":"58119","ticket_reference":"HDT59204","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16506 - Water damage redecoration ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"24\/10\/24","activity_end":"2024-10-24 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71758","activity_notes":"Water damage redecoration ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2024 15:23 (sandra)<\/b>this is still leaking and MK is going to return <\/p>

15\/11\/2024 11:42 (sandra)<\/b>cant redecoration until leak has been resolved <\/p>

22\/11\/2024 12:27 (sandra)<\/b>leak ongoing <\/p>

06\/12\/2024 09:34 (sandra)<\/b>waiting on repairs to be completed <\/p>

17\/12\/2024 10:16 (sandra)<\/b>waiting on repairs to be made <\/p>

22\/01\/2025 10:31 (sandra)<\/b>waiting for Timi to get back from holiday to discuss schedule <\/p>

26\/03\/2025 11:29 (carly)<\/b>Requested access for Friday 4th April.<\/p>

03\/04\/2025 16:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62380","activity_ticket_id":"58119","ticket_reference":"HDT59204","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16506 - Water damage redecoration ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"04\/04\/25","activity_end":"2025-04-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71759","activity_notes":"Water damage redecoration ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2024 15:23 (sandra)<\/b>this is still leaking and MK is going to return <\/p>

15\/11\/2024 11:42 (sandra)<\/b>cant redecoration until leak has been resolved <\/p>

22\/11\/2024 12:27 (sandra)<\/b>leak ongoing <\/p>

06\/12\/2024 09:34 (sandra)<\/b>waiting on repairs to be completed <\/p>

17\/12\/2024 10:16 (sandra)<\/b>waiting on repairs to be made <\/p>

22\/01\/2025 10:31 (sandra)<\/b>waiting for Timi to get back from holiday to discuss schedule <\/p>

26\/03\/2025 11:29 (carly)<\/b>Requested access for Friday 4th April.<\/p>

03\/04\/2025 16:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62381","activity_ticket_id":"58120","ticket_reference":"HDT59205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To realign Closet wardrobe ","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/24","activity_end":"2024-10-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71760","activity_notes":"To realign Closet wardrobe and check all closet doors close\/open correctly Access Thursday afternoon with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 11:56 (System)<\/b>Ticket Created<\/p>

23\/10\/2024 11:56 (sandra)<\/b>requested PM 24th for access <\/p>

23\/10\/2024 12:38 (sandra)<\/b>booked for 24th with keys - PM <\/p>

24\/10\/2024 15:35 (roy)<\/b>Checked and realigned all doors.All working perfectly <\/p>

24\/10\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62382","activity_ticket_id":"58121","ticket_reference":"HDT59206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower isnt getting hot ","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/24","activity_end":"2024-10-24 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71761","activity_notes":"shower isnt getting hot Thursday PM with keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 11:58 (System)<\/b>Ticket Created<\/p>

23\/10\/2024 12:18 (sandra)<\/b>requested 24th after 2pm <\/p>

23\/10\/2024 12:36 (sandra)<\/b>Thursday PM with keys <\/p>

25\/10\/2024 08:08 (michaelk)<\/b>Attended site to investigate the ensuite shower temperature. Stripped down the shower controls and connected a temperature gauge, increasing the the outlet temp to 42c on max. Reassembled the valve leaving in full working order. 2hrs labour 105<\/p>

25\/10\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62383","activity_ticket_id":"58122","ticket_reference":"HDT59207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please do another water meter reading on the 24th of October please? And can you send me photos please when is done on that day.","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"3018","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/24","activity_end":"2024-10-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71762","activity_notes":"Can we please do another water meter reading on the 24th of October please? And can you send me photos please when is done on that day.meter number 07M574137 and meter location: OUT FROM SHOP FRONT DOOR CENTER OF ATPLAS GROUP","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 12:01 (System)<\/b>Ticket Created<\/p>

23\/10\/2024 12:02 (sandra)<\/b>booked 24th October <\/p>

24\/10\/2024 15:45 (alan)<\/b>Water meter reading <\/p>

24\/10\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62384","activity_ticket_id":"58020","ticket_reference":"HDT59105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/24","activity_end":"2024-11-15 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71763","activity_notes":"list of works:bathroom floor needs to be regrouted ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2024 09:48 (System)<\/b>Ticket Created<\/p>

14\/10\/2024 09:51 (sandra)<\/b>access with tenant today <\/p>

14\/10\/2024 12:27 (travis)<\/b>Attended and found dishwasher to work intermittently sometimes allowing water and others not, suspect a faulty pump,I have details if a replacement is required.Raised arched blind to allow main window to open, please note there are multiple faulty blinds in this room(living room).Repaired and refitted bedroom door handle.<\/p>

14\/10\/2024 12:30 (sandra)<\/b>sent to RA<\/p>

16\/10\/2024 14:58 (sandra)<\/b>booked 16th with keys <\/p>

16\/10\/2024 15:49 (roy)<\/b>With Repair Aid<\/p>

17\/10\/2024 10:18 (jane)<\/b>PCB on order for dishwasher <\/p>

21\/10\/2024 14:52 (sandra)<\/b>requested access for Thursday 24th <\/p>

21\/10\/2024 16:40 (sandra)<\/b>dishwasher is now working and tenant does not want the repair.please close job <\/p>

22\/10\/2024 10:54 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2024 14:28 (sandra)<\/b>(Ticket Re-Opened)<\/p>

24\/10\/2024 15:19 (sandra)<\/b>Floor grouting provisionally booked for Monday 4th<\/p>

01\/11\/2024 11:45 (sandra)<\/b>requested Wednesday 6th <\/p>

01\/11\/2024 12:12 (sandra)<\/b>tenants wants work done w\/c 11th when they return from their break.Suggested 12th <\/p>

08\/11\/2024 09:30 (sandra)<\/b>grouting booked for 11th with tenant <\/p>

13\/11\/2024 09:41 (sandra)<\/b>Lilian cant get hold of tenant. Waiting to hear <\/p>

13\/11\/2024 11:31 (sandra)<\/b>rescheduled for Friday 15th<\/p>

15\/11\/2024 14:02 (travis)<\/b>Rake out and regrout bathroom floor.<\/p>

15\/11\/2024 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62385","activity_ticket_id":"58123","ticket_reference":"HDT59208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"2308","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/24","activity_end":"2024-10-25 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71764","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 14:44 (System)<\/b>Ticket Created<\/p>

23\/10\/2024 14:44 (sandra)<\/b>requested Friday PM <\/p>

24\/10\/2024 15:13 (sandra)<\/b>the tenant has been informed. Keenan will know where to find the tenant.booked Friday 25th<\/p>

24\/10\/2024 15:13 (sandra)<\/b>the tenant has been informed. Keenan will know where to find the tenant.booked 25th<\/p>

25\/10\/2024 15:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/10\/2024 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62386","activity_ticket_id":"58124","ticket_reference":"HDT59209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water and heating ","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2862","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2862","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/10\/24","activity_end":"2024-10-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71765","activity_notes":"no hot water and heating ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2024 15:31 (System)<\/b>Ticket Created<\/p>

23\/10\/2024 16:31 (roy)<\/b>All okPressure on zero bar.Increased to 1.3 bar<\/p>

23\/10\/2024 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62387","activity_ticket_id":"58068","ticket_reference":"HDT59153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door handle and lock issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/24","activity_end":"2024-10-25 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71766","activity_notes":"Lock on order ","activity_timesheet":"2","ticket_notes_combined":"

18\/10\/2024 16:08 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 16:09 (jane)<\/b>Requested access for Thursday afternoon 24th October <\/p>

21\/10\/2024 11:43 (sandra)<\/b>Wednesday 23rd between 2.30-4.30pm<\/p>

23\/10\/2024 14:47 (roy)<\/b>Replacement is required. Lock is broken Quote to follow <\/p>

24\/10\/2024 13:37 (jane)<\/b>Lock on order <\/p>

25\/10\/2024 12:22 (sandra)<\/b>tenant can provide access at 2.30 Friday 25th<\/p>

26\/10\/2024 11:17 (roy)<\/b>Replaced lock and had to replace cylinder<\/p>

28\/10\/2024 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62388","activity_ticket_id":"58125","ticket_reference":"HDT59210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"break in","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/24","activity_end":"2024-10-24 08:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71767","activity_notes":"i I need to report that the main entrance red door for 4 Macclesfield street W1D 5AX which is in Dansey Place has been broken into last night. The tenant got back home at 04.13 to find it broken and not able to lock.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 09:12 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 10:41 (travis)<\/b>Attended and removed broken lock,tried to source from local suppliers but none available,Intercom engineer called to replace the frame entrance keep, and Lillian informed that Courts security will now need to attend to either repair the buckled lock or replace.<\/p>

24\/10\/2024 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62389","activity_ticket_id":"58126","ticket_reference":"HDT59211","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2 light fittings not working on the 1st floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/10\/24","activity_end":"2024-10-24 10:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71768","activity_notes":"2 light fittings not working on the 1st floor ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 09:14 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:47 (alan)<\/b>Replace faulty ballests it 2 light fittings by lifts onn1st floor <\/p>

24\/10\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62390","activity_ticket_id":"58127","ticket_reference":"HDT59212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fixed ladder inspection ","ticket_address_1":"25 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/24","activity_end":"2024-10-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71769","activity_notes":"fixed ladder inspection pictures sent separately Could you please inspect a fix ladder at 25 Garrick Street roofAccess to this roof is through top floor door at 17 Catherine Street. On the roof there is secured pathway to 25 Catherine Street. ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 09:40 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:13 (travis)<\/b>Attended and inspected wall ladder at above property,Found to be in a good strong condition with no rust and good bolt\/anchorage points x8.If a certificate of inspection is required this would have to be tested by an external health and safety testing company.<\/p>

24\/10\/2024 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62391","activity_ticket_id":"58048","ticket_reference":"HDT59133","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Furniture Move","ticket_address_1":"2nd Floor","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"2nd Floor","cs_id":"3055","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"24\/10\/24","activity_end":"2024-10-24 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71770","activity_notes":"Redecoration of 2nd floor ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2024 15:59 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 15:43 (roy)<\/b>Remove bank of desk and move other banks into position <\/p>

18\/10\/2024 15:34 (alan)<\/b>List of works <\/p>

24\/10\/2024 07:56 (michael)<\/b>Confirmed Friday 1St November<\/p>

31\/10\/2024 15:13 (jack)<\/b>Done 120<\/p>

01\/11\/2024 10:59 (travis)<\/b>Delivery of items.<\/p>

02\/12\/2024 18:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62392","activity_ticket_id":"58128","ticket_reference":"HDT59213","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Redecoration of external entrance door ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"24\/10\/24","activity_end":"2024-10-24 13:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71771","activity_notes":"Redecoration of external entrance door ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 10:06 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 15:13 (jack)<\/b>Done 350<\/p>

31\/10\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62393","activity_ticket_id":"58125","ticket_reference":"HDT59210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"break in","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"24\/10\/24","activity_end":"2024-10-24 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71772","activity_notes":"i I need to report that the main entrance red door for 4 Macclesfield street W1D 5AX which is in Dansey Place has been broken into last night. The tenant got back home at 04.13 to find it broken and not able to lock.","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2024 09:12 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 10:41 (travis)<\/b>Attended and removed broken lock,tried to source from local suppliers but none available,Intercom engineer called to replace the frame entrance keep, and Lillian informed that Courts security will now need to attend to either repair the buckled lock or replace.<\/p>

24\/10\/2024 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62394","activity_ticket_id":"58129","ticket_reference":"HDT59214","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16544 - Courtyard Area by Southeast Block ","ticket_address_1":"Mercers Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AB","cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/24","activity_end":"2024-11-12 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71773","activity_notes":"Courtyard Area by Southeast Block ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 10:12 (sandra)<\/b>12th<\/p>

14\/11\/2024 09:29 (alan)<\/b>Quoted works <\/p>

14\/11\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62395","activity_ticket_id":"58130","ticket_reference":"HDT59215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"repair or replace the non working soap dispenser ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/24","activity_end":"2024-11-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71774","activity_notes":"repair or replace the non working soap dispenser ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 10:47 (System)<\/b>Ticket Created<\/p>

25\/10\/2024 06:50 (travis)<\/b>Attended and taken details for soap dispenser replacement,On order.<\/p>

25\/10\/2024 09:35 (jane)<\/b>Soap dispenser on order - Email Sent<\/b><\/p>

25\/10\/2024 10:00 (sandra)<\/b>3 - 5 days delivery <\/p>

01\/11\/2024 13:35 (travis)<\/b>Removed broken soap dispenser and replaced.<\/p>

01\/11\/2024 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62396","activity_ticket_id":"58131","ticket_reference":"HDT59216","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Room extractor and bulb in bedroom 1 not working ","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/24","activity_end":"2024-11-08 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71775","activity_notes":"Room extractor and bulb in bedroom 1 not working towel rail not working Friday PM with tenant ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 11:26 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 12:33 (sandra)<\/b>booked for Friday PM <\/p>

24\/10\/2024 12:38 (sandra)<\/b>access by tenant<\/p>

26\/10\/2024 11:42 (alan)<\/b>Replace transformer to light in main bedroom Order parts for lights in bedrooom 2 <\/p>

28\/10\/2024 09:07 (jane)<\/b>Replaced transformer to light in main bedroom Ordered parts for lights in bedroom 2 - Email Sent<\/b><\/p>

08\/11\/2024 10:50 (alan)<\/b>Replace faulty halogen lamp holders to 2 down lighters in bedroom <\/p>

08\/11\/2024 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62397","activity_ticket_id":"58132","ticket_reference":"HDT59217","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/10\/24","activity_end":"2024-10-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71776","activity_notes":"Dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2024 11:32 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:40 (sandra)<\/b>booked for 30th 10 - 2pm awaiting confirmation of access <\/p>

28\/10\/2024 14:51 (sandra)<\/b>keys for access <\/p>

30\/10\/2024 14:18 (roy)<\/b>With Repair AidMachine is ok but power issueEither it is the socket or switch spur as engineer put plug into other socket and no problem <\/p>

04\/11\/2024 13:47 (sandra)<\/b>access requested <\/p>

04\/11\/2024 13:58 (sandra)<\/b>Thursday 7th with keys <\/p>

08\/11\/2024 07:23 (alan)<\/b>Repair damage cable to socket for dishwasher <\/p>

08\/11\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62398","activity_ticket_id":"58133","ticket_reference":"HDT59218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"15 Little Newport Street ","cs_id":"2652","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"2652","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/24","activity_end":"2024-10-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71777","activity_notes":"PAT test Tenant home Monday 28th between 1 - 3pm for this one ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 12:04 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 12:04 (sandra)<\/b>access requested <\/p>

24\/10\/2024 16:47 (sandra)<\/b>tenant informed for Monday PM <\/p>

25\/10\/2024 09:23 (sandra)<\/b>Tenant will give access between 1 - 3pm<\/p>

29\/10\/2024 10:26 (roy)<\/b>Pat test<\/p>

29\/10\/2024 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62399","activity_ticket_id":"57761","ticket_reference":"HDT58846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 3 Goodwins House","cs_id":"929","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/25","activity_end":"2025-03-12 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71778","activity_notes":"Tenant requested different blinds, awaiting samples from blind company ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2024 10:46 (System)<\/b>Ticket Created<\/p>

23\/09\/2024 10:47 (sandra)<\/b>tenant wants 1st October. emailed to confirm 8am <\/p>

01\/10\/2024 11:01 (travis)<\/b>Attended to take details of grout colour, toilet seat size and blinds but couldn't get any answer from tenant.<\/p>

01\/10\/2024 13:01 (travis)<\/b>Attended with keys,Sent replacement blind details to office,Measured toilet seat and have the bathroom grout colour,Will return to complete once blinds are delivered.<\/p>

01\/10\/2024 14:01 (jane)<\/b>2No x blinds on order - 2\/3 week lead-time <\/p>

14\/10\/2024 09:59 (sandra)<\/b>access requested for Friday 18th<\/p>

15\/10\/2024 14:45 (sandra)<\/b>chased access for Friday 18th<\/p>

16\/10\/2024 11:20 (sandra)<\/b>Spoke to Edyta and she is going to chase the tenant for Friday appointment 18th<\/p>

16\/10\/2024 11:24 (sandra)<\/b>tenant will be home but you are to collect keys as they are on a work call between 8 - 10am<\/p>

18\/10\/2024 09:49 (travis)<\/b>Attended with keys and removed broken blinds and fitted new,Please arrange a second visit to grout bathroom wall and replace toilet seat.<\/p>

18\/10\/2024 10:14 (jane)<\/b>Arranging access for Friday 25th October For a second visit to grout bathroom wall and replace toilet seat<\/p>

18\/10\/2024 16:00 (jane)<\/b>Tenant has requested for Thursday 24th October - Awaiting to confirm if access with keys or tenant home <\/p>

22\/10\/2024 09:20 (sandra)<\/b>confirmed 24th Thursday after 9am with keys <\/p>

24\/10\/2024 14:49 (travis)<\/b>Bathroom grouting works and toilet seat replaced.<\/p>

24\/10\/2024 14:55 (jane)<\/b>Tenant requested different blinds, awaiting samples from blind company<\/p>

08\/11\/2024 09:39 (sandra)<\/b>emailed for tenant to provide link of blinds they prefer <\/p>

05\/12\/2024 15:30 (jane)<\/b>Emailed client with link for further blinds, awaiting reply <\/p>

20\/12\/2024 12:21 (sandra)<\/b>(Placed On Hold) no further details yet for blinds <\/p>

04\/03\/2025 11:01 (jane)<\/b>(Ticket Closed)<\/p>

04\/03\/2025 11:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/03\/2025 11:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/03\/2025 15:28 (jane)<\/b>Blinds on order - anticipated dispatch date 7th April <\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62400","activity_ticket_id":"58000","ticket_reference":"HDT59085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/24","activity_end":"2024-11-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71779","activity_notes":"list of works - one radiator doesnt work in living room - 2 electric sockets are not working above the kitchen top - loose spotlight in the bathroom ceiling hanging on the cable (see attached picture).and - small dripping leak at the kitchen sink plug closure (I think just need re silicon it)- freezer door is broken","activity_timesheet":"2","ticket_notes_combined":"

11\/10\/2024 09:11 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 09:12 (sandra)<\/b>booked 8.30 on 16th <\/p>

15\/10\/2024 10:45 (sandra)<\/b>needs to be rescheduled as tenant has covid <\/p>

21\/10\/2024 13:22 (sandra)<\/b>access with tenant 8am Thursday 24th <\/p>

24\/10\/2024 13:40 (roy)<\/b>Refixed bathroom light fittingRad in living room., Michael needs to attend2 x new sockets are required Freezer compartment door is broken and needs new<\/p>

24\/10\/2024 13:40 (roy)<\/b>Refixed bathroom light fittingRad in living room., Michael needs to attend2 x new sockets are required Freezer compartment door is broken and needs new<\/p>

24\/10\/2024 15:57 (sandra)<\/b>Roy to order sockets <\/p>

25\/10\/2024 14:26 (sandra)<\/b>ordered fridge compartment 5 - 7 days <\/p>

31\/10\/2024 15:12 (sandra)<\/b>access requested for Wednesday 6th<\/p>

31\/10\/2024 16:10 (sandra)<\/b>access on Wednesday 6th with keys <\/p>

07\/11\/2024 11:01 (roy)<\/b>Fitted two double sockets and replaced freezer door<\/p>

07\/11\/2024 13:00 (michaelk)<\/b>Attended site to investigate living room radaitor issue. Replaced 2 x herz valve inserts to both radiators under the living room windows. Tested operation of the heating on completion, leaving in full working order. 3hrs labour plus parts, total 197.80 ex vat.<\/p>

07\/11\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62401","activity_ticket_id":"58134","ticket_reference":"HDT59219","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd Floor Gents toilet - push button is not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/24","activity_end":"2024-10-25 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71780","activity_notes":"3rd Floor Gents toilet - push button is not working ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 15:23 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:23 (sandra)<\/b>booked for 7am Friday 25th<\/p>

25\/10\/2024 08:35 (michaelk)<\/b>Attended site to investigate 3rd floor gents toilet. Found that the inlet valve was scaled, cleared scale which rectified the fault. I would recommend replacing the inlet valve, however the access isn't large enough to complete the repair. The access needs to be enlarged. 1hr labour 55<\/p>

25\/10\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62402","activity_ticket_id":"58135","ticket_reference":"HDT59220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine showing errors","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/10\/24","activity_end":"2024-10-30 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71781","activity_notes":"washing machine showing errors","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2024 15:32 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:36 (sandra)<\/b>appointment requested <\/p>

25\/10\/2024 10:14 (sandra)<\/b>Wednesday 30th 10 - 2pm <\/p>

25\/10\/2024 10:56 (sandra)<\/b>Booked for 30th with keys <\/p>

31\/10\/2024 05:57 (roy)<\/b>With repair aid<\/p>

31\/10\/2024 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62403","activity_ticket_id":"58070","ticket_reference":"HDT59155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine needs to be levelled as it moves when used.","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/24","activity_end":"2024-10-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71782","activity_notes":"keys for repairaid Wednesday 30th ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2024 10:12 (System)<\/b>Ticket Created<\/p>

21\/10\/2024 10:14 (sandra)<\/b>waiting on confirmation for 8am on Wednesday 23rd as requested by Lilian<\/p>

21\/10\/2024 11:09 (sandra)<\/b>tenant to provide access at 8am Wednesday 23rd <\/p>

23\/10\/2024 09:07 (travis)<\/b>Attended above property and levelled washer dryer,Tested and found machine to constantly go into error code E09, turned off and removed lower filter,found to be clean and error code remains,Service engineer required to test electrical PCB Board.Photos attached if new machine is required.<\/p>

23\/10\/2024 14:40 (sandra)<\/b>appointment sent for 30th <\/p>

24\/10\/2024 15:41 (sandra)<\/b>confirmed with keys <\/p>

30\/10\/2024 10:42 (sandra)<\/b>tenant is now at home for access 30th<\/p>

01\/11\/2024 16:10 (sandra)<\/b>booked <\/p>

04\/11\/2024 09:43 (sandra)<\/b>tenant went out, rescheduled <\/p>

08\/11\/2024 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62404","activity_ticket_id":"58136","ticket_reference":"HDT59221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher and washing machine not working ","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"31\/10\/24","activity_end":"2024-10-31 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71783","activity_notes":"dishwasher and washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2024 15:50 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:54 (sandra)<\/b>appointment requested <\/p>

25\/10\/2024 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62405","activity_ticket_id":"58048","ticket_reference":"HDT59133","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Furniture Move","ticket_address_1":"2nd Floor","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"2nd Floor","cs_id":"3055","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_status_code":"Completed","activity_resource_id":"52","resource_name":"Lee Thompson","activity_start":"01\/11\/24","activity_end":"2024-11-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71784","activity_notes":"Furniture Move","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2024 15:59 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 15:43 (roy)<\/b>Remove bank of desk and move other banks into position <\/p>

18\/10\/2024 15:34 (alan)<\/b>List of works <\/p>

24\/10\/2024 07:56 (michael)<\/b>Confirmed Friday 1St November<\/p>

31\/10\/2024 15:13 (jack)<\/b>Done 120<\/p>

01\/11\/2024 10:59 (travis)<\/b>Delivery of items.<\/p>

02\/12\/2024 18:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62406","activity_ticket_id":"58137","ticket_reference":"HDT59222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate roof void","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/24","activity_end":"2024-11-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71785","activity_notes":"You can get access between 11 - 1pm on Tuesday 12th please call Richard 07860380000 if no answer on intercom It should be determined if there is a roof void. If there is a roof void, it should be ensured that there is suitable fire-resisting separation to prevent fire spreading to and from neighbouring properties.","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2024 10:13 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 12:41 (sandra)<\/b>with keys Monday <\/p>

04\/11\/2024 11:15 (sandra)<\/b>fed back to client that access is required to Richard Hills flat on top floor <\/p>

05\/11\/2024 12:41 (sandra)<\/b>chased access to the flat <\/p>

06\/11\/2024 14:17 (sandra)<\/b>no access - rescheduled <\/p>

07\/11\/2024 16:05 (sandra)<\/b>waiting on access to Flat 1 Richard Hill<\/p>

08\/11\/2024 11:03 (sandra)<\/b>emailed for access again for w\/c 11th<\/p>

08\/11\/2024 15:47 (sandra)<\/b>You can get access between 11 - 1pm on Tuesday 12th please call Richard 07860380000 if no answer on intercom <\/p>

12\/11\/2024 13:44 (alan)<\/b>In the loft spare there a a brick wall where the roof space meets the neighbouring property<\/p>

12\/11\/2024 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62407","activity_ticket_id":"58135","ticket_reference":"HDT59220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine showing errors","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/24","activity_end":"2024-10-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71786","activity_notes":"washing machine showing errorsBooked for Wednesday 30th with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 15:32 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:36 (sandra)<\/b>appointment requested <\/p>

25\/10\/2024 10:14 (sandra)<\/b>Wednesday 30th 10 - 2pm <\/p>

25\/10\/2024 10:56 (sandra)<\/b>Booked for 30th with keys <\/p>

31\/10\/2024 05:57 (roy)<\/b>With repair aid<\/p>

31\/10\/2024 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62408","activity_ticket_id":"58138","ticket_reference":"HDT59223","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Basement bike store room - To touch up and make good damage ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"31\/10\/24","activity_end":"2024-10-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71787","activity_notes":"Basement bike store room - To touch up and make good damage For Thursday 31st October ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2024 10:30 (System)<\/b>Ticket Created<\/p>

25\/10\/2024 10:32 (jane)<\/b>For Thursday 31st October<\/p>

31\/10\/2024 16:07 (jack)<\/b>Done 200<\/p>

31\/10\/2024 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62409","activity_ticket_id":"58139","ticket_reference":"HDT59224","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"kitchen tap needs to be replaced ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/24","activity_end":"2024-10-29 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71788","activity_notes":"kitchen tap needs to be replaced with keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2024 10:36 (System)<\/b>Ticket Created<\/p>

25\/10\/2024 12:14 (sandra)<\/b>MK ordered replacement tap <\/p>

28\/10\/2024 14:46 (sandra)<\/b>access requested for 29th <\/p>

29\/10\/2024 10:37 (sandra)<\/b>with keys<\/p>

30\/10\/2024 06:24 (michaelk)<\/b>Attended site with the replacement kitchen mixer tap and fitted. Adapted pipework where required and left in full working order. 3hs labour plus parts, total 213.69 ex vat.<\/p>

30\/10\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62410","activity_ticket_id":"58140","ticket_reference":"HDT59225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16548 - Replacement blinds and privacy film ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/11\/24","activity_end":"2024-11-26 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71789","activity_notes":"Replacement blinds and privacy films To supply and install 4No purpose made Dimout Glacier privacy roller blinds to living room windows as directed and leave operating correctly.","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 14:47 (jane)<\/b>Window film ordered - 3\/5 day lead-time, blinds to be ordered<\/p>

07\/11\/2024 13:48 (jane)<\/b>Blinds on order anticipated dispatch date 17th December <\/p>

08\/11\/2024 09:48 (sandra)<\/b>privacy film received <\/p>

18\/11\/2024 10:19 (sandra)<\/b>one blind received waiting on balance <\/p>

20\/11\/2024 15:00 (sandra)<\/b>blinds in reception <\/p>

20\/11\/2024 15:16 (sandra)<\/b>requested access Tuesday 26th<\/p>

21\/11\/2024 09:57 (sandra)<\/b>Access with tenant on Tuesday 26th<\/p>

26\/11\/2024 13:11 (travis)<\/b>Privacy film fitted to high level arched windows,Blinds removed from all living room windows and new blinds fitted.<\/p>

27\/11\/2024 13:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62411","activity_ticket_id":"58141","ticket_reference":"HDT59226","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L1 Kitchen light out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/10\/24","activity_end":"2024-10-25 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71790","activity_notes":"L1 Kitchen light out please can someone attend this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2024 10:41 (System)<\/b>Ticket Created<\/p>

26\/10\/2024 11:41 (alan)<\/b>Replace blown lamps 1st floor kitchen area <\/p>

28\/10\/2024 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62412","activity_ticket_id":"58067","ticket_reference":"HDT59152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1.1, 66a Shaftesbury - Issue with sliding top window ","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"01\/11\/24","activity_end":"2024-11-01 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71791","activity_notes":"Flat 1.1, 66a Shaftesbury - Issue with with sliding top window - unit keeps falling down ","activity_timesheet":null,"ticket_notes_combined":"

18\/10\/2024 15:57 (System)<\/b>Ticket Created<\/p>

18\/10\/2024 15:58 (jane)<\/b>Requested access for Friday morning 25th October <\/p>

21\/10\/2024 10:10 (sandra)<\/b>Tenant can provide access on Friday 25th October morning <\/p>

25\/10\/2024 10:01 (travis)<\/b>Attended above property and found top sliding window to be the secondary glazing spring tensioner to be faulty,Can we have 20\/20 doors and windows to attend please.<\/p>

25\/10\/2024 10:53 (sandra)<\/b>Sent to twentytwenty for an appointment <\/p>

30\/10\/2024 12:50 (sandra)<\/b>requested 1st Nov <\/p>

01\/11\/2024 16:13 (sandra)<\/b>requested update on 2020 visit<\/p>

01\/11\/2024 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62413","activity_ticket_id":"58142","ticket_reference":"HDT59227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4th Floor","cs_id":"2309","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2309","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/24","activity_end":"2024-10-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71792","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2024 11:04 (System)<\/b>Ticket Created<\/p>

25\/10\/2024 15:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/10\/2024 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62414","activity_ticket_id":"58143","ticket_reference":"HDT59228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water issue ","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/10\/24","activity_end":"2024-10-25 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71793","activity_notes":"Water issue no running water to the toilet and cold water to the bath and sink in the bathroomvacant so collect keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2024 12:09 (System)<\/b>Ticket Created<\/p>

25\/10\/2024 12:10 (sandra)<\/b>Awaiting confirmation of access <\/p>

25\/10\/2024 14:32 (sandra)<\/b>vacant collect keys <\/p>

25\/10\/2024 15:24 (michaelk)<\/b>Attended site to investigate reported water supply issues. There are two water supplies to this flat and I will provide a quote to connect the bath and toilet supply to the other services. The bath and toilet are fed off of the old storage tank that was removed and jumped over, quite a few years ago. By linking all the services we would cap off the the old problematic tank supply. I will forward a quote.2hrs labour 105<\/p>

25\/10\/2024 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62415","activity_ticket_id":"58144","ticket_reference":"HDT59229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"cracked window ","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Gone To Quote","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"30\/10\/24","activity_end":"2024-10-30 12:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71794","activity_notes":"cracked window ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2024 12:27 (System)<\/b>Ticket Created<\/p>

25\/10\/2024 12:30 (sandra)<\/b>Sent to Able<\/p>

25\/10\/2024 13:24 (jane)<\/b>Prentice Glass attending as they are in the area <\/p>

28\/10\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62416","activity_ticket_id":"58145","ticket_reference":"HDT59230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16558 - New nosing to fire escape stair treads ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/24","activity_end":"2024-11-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71795","activity_notes":"New nosing to fire escape stair treads ","activity_timesheet":"2","ticket_notes_combined":"

25\/10\/2024 13:18 (jane)<\/b>Ordering new nosings <\/p>

25\/10\/2024 14:59 (jane)<\/b>Stair nosings x 15No ordered - 3\/5 day lead-time <\/p>

28\/10\/2024 14:15 (jane)<\/b>Informed client the new stair nosings will be fitted on 5th November <\/p>

04\/11\/2024 15:18 (travis)<\/b>Inspection of job and collection of materials for fitting.<\/p>

05\/11\/2024 12:44 (travis)<\/b>Anti slip nosings fitted to rear steel fire escape stairs using construction adhesive and threaded bolts to fit .<\/p>

05\/11\/2024 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62417","activity_ticket_id":"58146","ticket_reference":"HDT59231","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 30th and Thursday 31st October ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"30\/10\/24","activity_end":"2024-10-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71796","activity_notes":"Handyman Services for Wednesday 30th and Thursday 31st October ","activity_timesheet":null,"ticket_notes_combined":"

25\/10\/2024 15:08 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62418","activity_ticket_id":"58005","ticket_reference":"HDT59090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3052","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3052","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"01\/11\/24","activity_end":"2024-11-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71797","activity_notes":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER34 Tavistock Street 36-38 Tavistock Street 32 Wellington Street 38 Wellington Street 44 Wellington Street &3 Russell Street ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:51 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:00 (jane)<\/b>Commencing common parts gutter clearance next week <\/p>

11\/10\/2024 16:29 (jane)<\/b>For Friday 18th October - scheduling in 5 x roofs <\/p>

17\/10\/2024 10:00 (jane)<\/b>Attending Friday 18th October 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine StreetKeys from security for access <\/p>

18\/10\/2024 11:49 (jane)<\/b>13-15 Tavistock Street17-21 Tavistock Street34 Wellington Street36 Wellington Street30 Wellington Street Access required to top floor office could you kindly inform the office we are attending on Monday please Tuesday 22nd October 39 Wiliam IV Street36 St Martins Lane60 Chandos Place38 William IV Street40-42 William IV Street - Access through vacant restaurant<\/p>

22\/10\/2024 16:20 (jane)<\/b>Requested access for Friday 25th October 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 348 Chandos Place Access via Top Floor Flat <\/p>

25\/10\/2024 15:15 (jane)<\/b>Arranging access for Friday 1st November 34 Tavistock Street 36-38 Tavistock Street 32 Wellington Street 38 Wellington Street 44 Wellington Street & 3 Russell Street <\/p>

01\/11\/2024 16:08 (jane)<\/b>For Monday 4th November 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B Tuesday 5th November 30 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Keys for main front door\/roof door (Visual inspection as clearance been recently carried out)77-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

07\/11\/2024 10:03 (jane)<\/b>For Friday 8th November Flat 3, 13 Goodwins Court -Please use the management key. Flat 5, 33 Cranbourn Street -Tenant will be at home to provide the access for 9:30am Flat 2, 13 New Row -Please use the management key.Flat 1, Goodwins House, 55-58 St Martins Lane -no respond from Tenant so please use the management key but please be careful tenant might be at home?38a William IV Street Main door keys <\/p>

08\/11\/2024 15:19 (jane)<\/b>For Friday 15th November 31 St Martins Lane 9am 44B Floral Street Flat 1 10:30am 44A Floral Street 1st Office Uncoded 34 Tavistock Street - Office<\/p>

15\/11\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62419","activity_ticket_id":"58147","ticket_reference":"HDT59232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - leak into property ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/24","activity_end":"2024-10-28 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71798","activity_notes":"Emergency call-out - leak into property ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2024 09:39 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62420","activity_ticket_id":"58149","ticket_reference":"HDT59234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - door not locking ","ticket_address_1":"Unit 12","ticket_address_2":"Central Cross ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 12","cs_id":"228","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"228","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/24","activity_end":"2024-10-28 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71799","activity_notes":"Emergency call-out - door not locking ","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2024 09:47 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62421","activity_ticket_id":"58148","ticket_reference":"HDT59233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas cooker issue","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"3018","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/24","activity_end":"2024-10-28 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71800","activity_notes":"Gas cooker issueflame doesnt stay alight and smell of gas after use ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 09:43 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 06:09 (michaelk)<\/b>Attended site to investigate reported hob fault. Tested the hob fsd's and ignition which all passed. Carried out a tighteness test which again passed. instructed the tenant on how to use the hob and left fully operational. 2hrs labour 105<\/p>

29\/10\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62422","activity_ticket_id":"58150","ticket_reference":"HDT59235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59232 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/24","activity_end":"2024-10-28 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71801","activity_notes":"HDT59232 Follow-Upleak from toilet ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 10:09 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 06:06 (michaelk)<\/b>Attended site to investigate water leak in the bathroom. Removed work top and found that the inlet valve to the toilet was leaking. I attended the suppliers to replace the side entry inlet valve, brass type. Completed work and left fully operational. 2hrs labour plus parts, total 140.60 ex vat.<\/p>

29\/10\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62423","activity_ticket_id":"58151","ticket_reference":"HDT59236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/24","activity_end":"2024-11-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71802","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 11:04 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 11:05 (sandra)<\/b>Booked for 20th Nov<\/p>

21\/11\/2024 12:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/11\/2024 12:38 (michaelk)<\/b>Replaced smoke alarm to the lounge which was missing. 1hr labour plus parts, total 97.80 ex vat.<\/p>

21\/11\/2024 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62424","activity_ticket_id":"58152","ticket_reference":"HDT59237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/24","activity_end":"2024-11-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71803","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 11:06 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 11:07 (sandra)<\/b>booked 20th Nov<\/p>

21\/11\/2024 12:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/11\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62425","activity_ticket_id":"58153","ticket_reference":"HDT59238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/24","activity_end":"2024-11-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71804","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 11:08 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 11:09 (sandra)<\/b>booked 20th Nov <\/p>

21\/11\/2024 12:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/11\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62426","activity_ticket_id":"58154","ticket_reference":"HDT59239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/24","activity_end":"2024-11-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71805","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 11:13 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:14 (sandra)<\/b>booked for 21st <\/p>

21\/11\/2024 12:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

21\/11\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62427","activity_ticket_id":"58155","ticket_reference":"HDT59240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/24","activity_end":"2024-11-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71806","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 11:15 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 11:16 (sandra)<\/b>booked 21st Nov <\/p>

22\/11\/2024 05:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/11\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62428","activity_ticket_id":"58156","ticket_reference":"HDT59241","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/24","activity_end":"2024-11-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71807","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 11:17 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 11:18 (sandra)<\/b>booked 21st Nov <\/p>

22\/11\/2024 05:55 (michaelk)<\/b>Completed compliance testing 145<\/p>

22\/11\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62429","activity_ticket_id":"58157","ticket_reference":"HDT59242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/24","activity_end":"2024-11-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71808","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 11:28 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 11:29 (sandra)<\/b>Booked for 19th Nov <\/p>

14\/11\/2024 09:12 (sandra)<\/b>Lilian rebooked for 20th 8am waiting on confirmation <\/p>

15\/11\/2024 12:00 (sandra)<\/b>tenant to provide access <\/p>

21\/11\/2024 07:49 (alan)<\/b>Electrical inspection <\/p>

21\/11\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62430","activity_ticket_id":"58158","ticket_reference":"HDT59243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/24","activity_end":"2024-11-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71809","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 11:30 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 16:25 (sandra)<\/b>booked for 20th <\/p>

14\/11\/2024 09:10 (sandra)<\/b>Booked with tenant for 28th with tenant for access <\/p>

15\/11\/2024 12:00 (sandra)<\/b>28th AM with tenant for access <\/p>

29\/11\/2024 08:40 (alan)<\/b>Electrical inspection <\/p>

29\/11\/2024 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62431","activity_ticket_id":"58040","ticket_reference":"HDT59125","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16533 - replacement integrated washer\/dryer ","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/24","activity_end":"2024-10-29 14:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71810","activity_notes":"replacement integrated washer\/dryer keys and knock first 29th with Roy","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2024 15:37 (sandra)<\/b>Requested Tuesday 29th <\/p>

25\/10\/2024 12:06 (sandra)<\/b>chased Sue for confirmation <\/p>

28\/10\/2024 11:40 (sandra)<\/b>keys and knock first <\/p>

29\/10\/2024 13:56 (travis)<\/b>Removal and replacement of washing machine.<\/p>

29\/10\/2024 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62432","activity_ticket_id":"58159","ticket_reference":"HDT59244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"stain blocking the damp wall ","ticket_address_1":"Flat 2.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"29\/10\/24","activity_end":"2024-10-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71811","activity_notes":"stain blocking the damp wall tenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 14:30 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 15:11 (jack)<\/b>Done - 50<\/p>

31\/10\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62433","activity_ticket_id":"58160","ticket_reference":"HDT59245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"stain block damp wall ","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/11\/24","activity_end":"2024-11-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71812","activity_notes":"stain block damp wall ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 14:33 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 16:26 (sandra)<\/b>booked for 7th <\/p>

06\/11\/2024 10:20 (jack)<\/b>Done 50<\/p>

06\/11\/2024 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62434","activity_ticket_id":"58161","ticket_reference":"HDT59246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap and window issue ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/24","activity_end":"2024-11-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71813","activity_notes":"tap Friday with keys Im just getting in touch as we have a leaky kitchen tap here, which is causing water to spill out in the kitchen","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 14:49 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 14:51 (sandra)<\/b>waiting on access for 29th <\/p>

31\/10\/2024 12:09 (sandra)<\/b>booked for Monday 4th between 1 - 5 pm <\/p>

04\/11\/2024 14:32 (travis)<\/b>Attended and found window in question to be secondary glazing, which has come off it's tensioner springs,20\/20 windows and doors will need to be called to repair this one.<\/p>

04\/11\/2024 20:28 (michaelk)<\/b>Attended site to investigate the leaking kitchen tap. The tap needs to be replaced as the spout internal parts are damaged. We have managed to carry out a temporary repair awaiting the new tap. 2hrs labour 105<\/p>

07\/11\/2024 09:47 (jane)<\/b>Some repairs on Secondary glazing's No's 1&2 in the bedroom.Secondary glazing No1, can be used but have marked on the frame how far it can be opened as the stops are missing and if opened further the balances could disengage again.Secondary glazing No2, Needs further repairs, have closed the Secondary glazing told the tenant not to open it.Will send a quote for further repairs as soon as I can.Secondary glazing No3 was working correctly. - Email Sent<\/b><\/p>

07\/11\/2024 15:41 (sandra)<\/b>MK - Friday 8th with keys <\/p>

11\/11\/2024 08:19 (michaelk)<\/b>Attended site to fit the replacement kitchen tap previously reported. Completed work and left in full working order. 3hrs labour plus parts, total 324.99<\/p>

12\/11\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62435","activity_ticket_id":"58161","ticket_reference":"HDT59246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap and window issue ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/24","activity_end":"2024-11-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71814","activity_notes":"window issue Monday 4th 1 - 5pm with tenant There is another minor issue as well where one of our windows slams shut, it is a health and safety hazard as someone got their finger jammed the other day and had to go to hospital.","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 14:49 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 14:51 (sandra)<\/b>waiting on access for 29th <\/p>

31\/10\/2024 12:09 (sandra)<\/b>booked for Monday 4th between 1 - 5 pm <\/p>

04\/11\/2024 14:32 (travis)<\/b>Attended and found window in question to be secondary glazing, which has come off it's tensioner springs,20\/20 windows and doors will need to be called to repair this one.<\/p>

04\/11\/2024 20:28 (michaelk)<\/b>Attended site to investigate the leaking kitchen tap. The tap needs to be replaced as the spout internal parts are damaged. We have managed to carry out a temporary repair awaiting the new tap. 2hrs labour 105<\/p>

07\/11\/2024 09:47 (jane)<\/b>Some repairs on Secondary glazing's No's 1&2 in the bedroom.Secondary glazing No1, can be used but have marked on the frame how far it can be opened as the stops are missing and if opened further the balances could disengage again.Secondary glazing No2, Needs further repairs, have closed the Secondary glazing told the tenant not to open it.Will send a quote for further repairs as soon as I can.Secondary glazing No3 was working correctly. - Email Sent<\/b><\/p>

07\/11\/2024 15:41 (sandra)<\/b>MK - Friday 8th with keys <\/p>

11\/11\/2024 08:19 (michaelk)<\/b>Attended site to fit the replacement kitchen tap previously reported. Completed work and left in full working order. 3hrs labour plus parts, total 324.99<\/p>

12\/11\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62436","activity_ticket_id":"58132","ticket_reference":"HDT59217","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/24","activity_end":"2024-10-30 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71815","activity_notes":"keys for repairaid 30th","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 11:32 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:40 (sandra)<\/b>booked for 30th 10 - 2pm awaiting confirmation of access <\/p>

28\/10\/2024 14:51 (sandra)<\/b>keys for access <\/p>

30\/10\/2024 14:18 (roy)<\/b>With Repair AidMachine is ok but power issueEither it is the socket or switch spur as engineer put plug into other socket and no problem <\/p>

04\/11\/2024 13:47 (sandra)<\/b>access requested <\/p>

04\/11\/2024 13:58 (sandra)<\/b>Thursday 7th with keys <\/p>

08\/11\/2024 07:23 (alan)<\/b>Repair damage cable to socket for dishwasher <\/p>

08\/11\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62437","activity_ticket_id":"58162","ticket_reference":"HDT59247","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"gents toilet L1 - Light Out\/blown","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/24","activity_end":"2024-11-04 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71816","activity_notes":"gents toilet L1 - Light Out\/blown","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2024 16:38 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 12:42 (sandra)<\/b>booked for Monday 4th<\/p>

04\/11\/2024 15:20 (alan)<\/b>Replace blown lamp 1st floor wc<\/p>

05\/11\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62438","activity_ticket_id":"58163","ticket_reference":"HDT59248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"under sink leak","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/24","activity_end":"2024-10-31 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71817","activity_notes":"under sink leak","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 10:32 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 10:33 (sandra)<\/b>keys 31st <\/p>

29\/10\/2024 10:34 (sandra)<\/b>Keys Thursday 31st<\/p>

31\/10\/2024 18:56 (michaelk)<\/b>investigated leak beneath the kitchen sink which was traced to a damaged dishwasher waste pipe. This requires a new hose to be run from inside the dishwasher, however temporary fitting were sourced and fitted to resolve the issue short term. An appliance engineer is to attend. 1hr labour plus parts, total 81.80 ex vat.<\/p>

01\/11\/2024 10:27 (sandra)<\/b>requested appointment <\/p>

04\/11\/2024 09:42 (sandra)<\/b>requested Wednesday 6th Nov <\/p>

05\/11\/2024 11:21 (sandra)<\/b>chased access <\/p>

05\/11\/2024 11:49 (sandra)<\/b>this has been postponed as the tenant is now away for two weeks. to be rescheduled upon their return - Email Sent<\/b><\/p>

21\/11\/2024 16:35 (sandra)<\/b>RA wednesday 27th 12 - 4pm <\/p>

21\/11\/2024 16:36 (sandra)<\/b>waiting on tenant confirmation <\/p>

27\/11\/2024 09:04 (sandra)<\/b>access with keys after 12 <\/p>

28\/11\/2024 08:33 (roy)<\/b>With Repait Aid<\/p>

28\/11\/2024 14:26 (sandra)<\/b>drain hose was replaced and unit left working <\/p>

04\/12\/2024 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62439","activity_ticket_id":"58164","ticket_reference":"HDT59249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"spot light in the bathroom is flickering ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/24","activity_end":"2024-11-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71818","activity_notes":"spot light in the bathroom is flickering with keys Travis is going to put up blinds after mid day on Thursday 31stcan you go at the same time and the tenant will be home ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 11:25 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 12:38 (sandra)<\/b>access with tenant Thursday 31st PM <\/p>

01\/11\/2024 15:56 (roy)<\/b>Spent 15 minutes in bathroom and no lights flickered but the gentleman said it flickers then stops.should we just change the 3 light fittings<\/p>

06\/11\/2024 14:21 (sandra)<\/b>Tenant will be home on Thursday <\/p>

08\/11\/2024 07:21 (alan)<\/b>Convert bathroom lights to LED due to Halogen lamps and transformers being obsolete <\/p>

08\/11\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62440","activity_ticket_id":"58165","ticket_reference":"HDT59250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"stain block and redec bedroom wall and reseal bathroom worktop ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/11\/24","activity_end":"2024-11-15 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71819","activity_notes":"stain block and redec bedroom wall and reseal bathroom worktop To be carried out in a couple of days once dryBooked for Wednesday 13th with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 12:50 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 12:50 (sandra)<\/b>To be carried out early next week once dry <\/p>

29\/10\/2024 16:51 (sandra)<\/b>booked for Tuesday 5th awaiting access <\/p>

01\/11\/2024 12:14 (sandra)<\/b>tenant wants works done when they return from their break. w\/c 11th<\/p>

01\/11\/2024 15:38 (sandra)<\/b>Booked for 13th with tenant <\/p>

08\/11\/2024 09:13 (sandra)<\/b>13th with tenant for access <\/p>

13\/11\/2024 11:28 (sandra)<\/b>no access with tenant rescheduled for 15th<\/p>

15\/11\/2024 10:02 (sandra)<\/b>confirmed 15th<\/p>

18\/11\/2024 08:24 (jack)<\/b>Done 160<\/p>

18\/11\/2024 08:24 (jack)<\/b>Done 160<\/p>

18\/11\/2024 08:24 (jack)<\/b>160<\/p>

19\/11\/2024 08:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62441","activity_ticket_id":"58166","ticket_reference":"HDT59251","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light not working single office L3","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/24","activity_end":"2024-10-31 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71820","activity_notes":"light not working single office L3tube like out drawing on security of where it is and security aware you going in early Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 12:51 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 12:52 (sandra)<\/b>Booked for Wednesday morning <\/p>

30\/10\/2024 09:42 (roy)<\/b>Needs a couple of tubes.Not sure if kept on site but couldn't see any.Removed tubes from office area and stopped over just to make sure it was tubes and not ballast unit.NTR<\/p>

04\/11\/2024 15:20 (alan)<\/b>Replace tubes in fitting 3rd floor <\/p>

05\/11\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62442","activity_ticket_id":"58167","ticket_reference":"HDT59252","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16492 - Replacement Light fittings:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/01\/25","activity_end":"2025-01-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71821","activity_notes":"Replacement Light fittingsTo carry out the safe isolation to the electrical lighting circuit to the office areas on the 1st, 2nd, 3rd floorsand the front staircase as per issued drawings with the exception of boardroom 1, 2 and 3 Carefullydisconnect and remove existing light fittings and set a side ready for disposal by others.To install new replacement fittings supplied by client and install new conduits for hanging pendant lightfittings in front of lift carts, connect and re-instate supply.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 09:32 (sandra)<\/b>waiting on order <\/p>

02\/01\/2025 13:02 (jane)<\/b>Emailed client requesting access for 11th and 12th January 2025 please <\/p>

03\/01\/2025 11:56 (jane)<\/b>Client has confirmed for 11th & 12th January, all booked in <\/p>

09\/01\/2025 10:44 (alan)<\/b>Site meeting ready for works to start Saturday <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

15\/01\/2025 13:28 (jane)<\/b>Attendance dates as agreed Sunday 19th January Saturday 25th and Sunday 26th January Saturday 1st February and Sunday 2nd February Saturday 8th February <\/p>

19\/01\/2025 19:47 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:48 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:50 (alan)<\/b>Quoted works <\/p>

06\/02\/2025 10:47 (alan)<\/b>Put up 3 hanging lights so positioning of lights can be agreed before installation at weekend <\/p>

10\/02\/2025 06:32 (alan)<\/b>Quoted works <\/p>

12\/02\/2025 08:06 (michael)<\/b>(Ticket Closed)<\/p>

19\/02\/2025 06:58 (alan)<\/b>Adjust and level up fittings<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62443","activity_ticket_id":"58168","ticket_reference":"HDT59253","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/15030 - Ventilation to Toilets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"20\/12\/24","activity_end":"2024-12-20 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71822","activity_notes":"Ventilation to Toilets ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2024 15:03 (jane)<\/b>Requested access for Friday 20th December at 7pm <\/p>

10\/12\/2024 16:38 (jane)<\/b>Confirmed for Friday 20th December at 7pm<\/p>

23\/12\/2024 07:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62444","activity_ticket_id":"58169","ticket_reference":"HDT59254","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/14834 - Water Heater Servicing - Year 3 - out of hours ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/12\/24","activity_end":"2024-12-21 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71823","activity_notes":"Water Heater Servicing - Year 3 - out of hours ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2024 09:33 (sandra)<\/b>waiting on parts <\/p>

18\/12\/2024 16:51 (jane)<\/b>Heatrae Gasket element plate and assembly on order - 1\/2 day lead-time <\/p>

28\/12\/2024 17:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62445","activity_ticket_id":"58170","ticket_reference":"HDT59255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair the lock to the electrical intake \/ fire panel door. This action has been completed on Meridian but remains outstanding on inspection.","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/24","activity_end":"2024-10-29 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71824","activity_notes":"Repair the lock to the electrical intake \/ fire panel door. This action has been completed on Meridian but remains outstanding on inspection.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 14:47 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 14:47 (sandra)<\/b>booked for 29th<\/p>

29\/10\/2024 15:41 (travis)<\/b>Replacement budget lock keep.<\/p>

29\/10\/2024 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62446","activity_ticket_id":"58171","ticket_reference":"HDT59256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit metal plate over wires in the electrical intake cupboard","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/24","activity_end":"2024-10-31 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71825","activity_notes":"Arrange for the metal plate to be put in place over the wires in the electrical intake cupboard.The metal plate cover is missing to wiring in the electrical intake cupboard.picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 14:51 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 07:56 (travis)<\/b>Collected keys and attended,Found the electrical box to be what looks like a redundant BT connection box,I wouldn't be able to source a replacement cover but Alan the electrician might be able to come up with a solution,ie to test to see if it's still live.Photos attached.<\/p>

04\/12\/2024 12:17 (alan)<\/b>Install cover to BT junction box in cupboard on ground floor Remove redundant conduit<\/p>

04\/12\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62447","activity_ticket_id":"58172","ticket_reference":"HDT59257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"change the light in flat 2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/24","activity_end":"2024-12-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71826","activity_notes":"change the light in flat 2with keys but tenant may be homeThursday 5th ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 14:59 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 13:43 (sandra)<\/b>access requested <\/p>

05\/11\/2024 12:43 (sandra)<\/b>with tenant - Thursday 10 - 12 <\/p>

07\/11\/2024 15:32 (alan)<\/b>Look at lights not working in hallway to flat order replacement parts for light fittings <\/p>

13\/11\/2024 09:52 (sandra)<\/b>access requested to fit new parts <\/p>

15\/11\/2024 09:40 (sandra)<\/b>rescheduled for Tuesday 19th waiting confirmation <\/p>

19\/11\/2024 12:33 (sandra)<\/b>chased access again with Edyta <\/p>

03\/12\/2024 14:00 (sandra)<\/b>booked for Thursday 5th with keys but tenant may be home <\/p>

05\/12\/2024 12:48 (alan)<\/b>Return to site and repair 3 LED down lights in hallway of flat <\/p>

05\/12\/2024 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62448","activity_ticket_id":"58173","ticket_reference":"HDT59258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit window restrictor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/24","activity_end":"2024-10-29 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71827","activity_notes":"fit window restrictor Fit window restrictors to the 1st floor window of WC facilities (under CBRE responsibility). Regularly monitor to ensure they remain in place and are in good working order. Windows should be restricted to a maximum opening width of 100mm.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 15:16 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 07:26 (travis)<\/b>Attended and fitted 2x lockable window restrictors to first floor toilet.Also ,this address is listed as 29 wardour St, it is in fact 3 Rupert court.<\/p>

30\/10\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62449","activity_ticket_id":"58174","ticket_reference":"HDT59259","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"locks need to be changed top and bottom with 3No sets of keys for each plus new lock for balcony door and post box lock ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"32","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"32","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/24","activity_end":"2024-10-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71828","activity_notes":"locks need to be changed top and bottom with 3No sets of keys for each to be done first thing Wednesday morning ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 16:23 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 13:30 (roy)<\/b>Remove 5 lever chubb and yale lock.Fitted new with adjustmentsFit new lock to rear door and fit new keeperFill where required Remove and fit new lock to letter box<\/p>

30\/10\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62450","activity_ticket_id":"58175","ticket_reference":"HDT59260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"external lighting power supply ","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-15 Tavistock Street ","cs_id":"2978","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2978","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/24","activity_end":"2024-11-04 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71829","activity_notes":"external lighting power supply repair ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 16:37 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 12:42 (sandra)<\/b>booked for Monday 4th<\/p>

04\/11\/2024 15:28 (alan)<\/b>Replace 5 faulty building up lights on front of building <\/p>

05\/11\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62451","activity_ticket_id":"58176","ticket_reference":"HDT59261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine rattles and boiler not working ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/24","activity_end":"2024-11-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71830","activity_notes":"Tuesday 5th at 9am boiler issues","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 16:43 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 16:46 (sandra)<\/b>waiting on access <\/p>

30\/10\/2024 10:31 (sandra)<\/b>tenant can provide access <\/p>

30\/10\/2024 12:42 (sandra)<\/b>MK booked for 5th. Needs 4 hours to investigate <\/p>

31\/10\/2024 12:06 (sandra)<\/b>Roy booked with tenant for today <\/p>

01\/11\/2024 06:01 (roy)<\/b> Magnet on door is loose but is suppose to be loose but tenant said it is annoying when spinning.2nd noise did not happen when tested but tenant said only happens with load and a full spinTenant to video noise<\/p>

01\/11\/2024 10:29 (sandra)<\/b>Magnet on door is loose but is suppose to be loose but tenant said it is annoying when spinning. 2nd noise did not happen when tested but tenant said only happens with load and a full spin Tenant to video noise - Email Sent<\/b><\/p>

07\/11\/2024 14:39 (michaelk)<\/b>Attended site to completely test the combi boiler and water system. Checked all standing and working gas pressures at the meter and boiler, along with water supply and flow rates. We did indentify an issue with the gas rate and tried tonresolve it, however I need to speak to Keston to see if the fir8ng rate of the boiler can be altered on site. 4hrs labour 205<\/p>

07\/11\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62452","activity_ticket_id":"58176","ticket_reference":"HDT59261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine rattles and boiler not working ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/24","activity_end":"2024-10-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71831","activity_notes":"washing machine rattles and boiler not working the newly installed washing machine - there are two rattling issues with it. One is quite easy to fix as far as I understand, the other I cannot find where it's coming from.","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2024 16:43 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 16:46 (sandra)<\/b>waiting on access <\/p>

30\/10\/2024 10:31 (sandra)<\/b>tenant can provide access <\/p>

30\/10\/2024 12:42 (sandra)<\/b>MK booked for 5th. Needs 4 hours to investigate <\/p>

31\/10\/2024 12:06 (sandra)<\/b>Roy booked with tenant for today <\/p>

01\/11\/2024 06:01 (roy)<\/b> Magnet on door is loose but is suppose to be loose but tenant said it is annoying when spinning.2nd noise did not happen when tested but tenant said only happens with load and a full spinTenant to video noise<\/p>

01\/11\/2024 10:29 (sandra)<\/b>Magnet on door is loose but is suppose to be loose but tenant said it is annoying when spinning. 2nd noise did not happen when tested but tenant said only happens with load and a full spin Tenant to video noise - Email Sent<\/b><\/p>

07\/11\/2024 14:39 (michaelk)<\/b>Attended site to completely test the combi boiler and water system. Checked all standing and working gas pressures at the meter and boiler, along with water supply and flow rates. We did indentify an issue with the gas rate and tried tonresolve it, however I need to speak to Keston to see if the fir8ng rate of the boiler can be altered on site. 4hrs labour 205<\/p>

07\/11\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62453","activity_ticket_id":"58177","ticket_reference":"HDT59262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"could we block the letter box from the inside so it can no longer be used. before this happens could we agree on a date as i will need to let the tenants know and order an instruction sign to go up for the mail man ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/24","activity_end":"2024-11-04 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71832","activity_notes":"could we block the letter box from the inside so it can no longer be used. before this happens could we agree on a date as i will need to let the tenants know and order an instruction sign to go up for the mail man ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 16:48 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 08:52 (travis)<\/b>Attended and sealed letterbox shut using construction adhesive.<\/p>

05\/11\/2024 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62454","activity_ticket_id":"58178","ticket_reference":"HDT59263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16559 - Mice proofing in kitchen area ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/24","activity_end":"2024-11-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71833","activity_notes":"Mice proofing in kitchen area ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2024 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62455","activity_ticket_id":"58179","ticket_reference":"HDT59264","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washer\/dryer not opening ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 4","cs_id":"27","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"27","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/11\/24","activity_end":"2024-11-06 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71834","activity_notes":"washer\/dryer not opening ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2024 10:24 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 12:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62456","activity_ticket_id":"58180","ticket_reference":"HDT59265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove fallen debris from ceiling ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/24","activity_end":"2024-11-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71835","activity_notes":"Can you arrange for an engineer to remove the piece of concrete that fell off the wall and survey for a cost to repair. Also to remove loose concrete(arrow) to prevent it from falling off and hurting someone. He will need a ladder for this job.The tenant can only provide access at 4pm.","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2024 10:45 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 10:46 (sandra)<\/b>The tenant can only provide access at 4pm.<\/p>

30\/10\/2024 17:46 (roy)<\/b>No debris to remove.Double roller blind fallen down. Bracket mounted on a small block of timber but ideally the timber needs to span about 10 foot as this would make it stronger to mount 2 sets of blinds plus the size of screws used are not long enough as the plaster above window is all live so we need longer screws, size 10 or 12.Hence this is why the brackets was mounted on timber .Tenant wanted us to return after 3pm but I said it has to be in the morning in case we hit any difficulty so 10am is best.She said next week some time<\/p>

31\/10\/2024 12:20 (sandra)<\/b>blinds need to be refitted <\/p>

01\/11\/2024 12:55 (sandra)<\/b>requested 7th awaiting confirmation <\/p>

01\/11\/2024 16:30 (sandra)<\/b>booked by Lilian for Friday at 9am <\/p>

08\/11\/2024 11:58 (travis)<\/b>Alterations to blind width and refitting onto metal frames.Decoration required to area above windows.<\/p>

08\/11\/2024 15:54 (sandra)<\/b>Wednesday 13th with keys <\/p>

13\/11\/2024 10:05 (sandra)<\/b>rebooked for 15th<\/p>

15\/11\/2024 10:45 (jack)<\/b>Done 95<\/p>

15\/11\/2024 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62457","activity_ticket_id":"58181","ticket_reference":"HDT59266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16565 - Replacement Pyroguard glass to double doors","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"04\/11\/24","activity_end":"2024-11-04 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71836","activity_notes":"Replacement Pyroguard glass to double doors","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2024 12:51 (sandra)<\/b>Sent to PG and requested date to attend <\/p>

01\/11\/2024 16:53 (sandra)<\/b>booked for Monday 4th to fit <\/p>

04\/11\/2024 16:36 (sandra)<\/b>update requested <\/p>

05\/11\/2024 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62458","activity_ticket_id":"57830","ticket_reference":"HDT58915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16489 - Replacement blinds ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/24","activity_end":"2024-11-06 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71837","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 13:57 (jane)<\/b>Anticipated dispatch date 21\/10\/2024<\/p>

23\/10\/2024 10:59 (sandra)<\/b>needs 2 men <\/p>

23\/10\/2024 12:41 (sandra)<\/b>provisionally booked for 4th <\/p>

30\/10\/2024 11:34 (sandra)<\/b>requested 6th Nov <\/p>

04\/11\/2024 09:25 (sandra)<\/b>the tenant can provide access after 9.30am.Wednesday 6th <\/p>

06\/11\/2024 11:58 (travis)<\/b>Fitted blinds in living room and bedroom.<\/p>

08\/11\/2024 09:38 (sandra)<\/b>provisionally booked for 18th <\/p>

08\/11\/2024 15:53 (roy)<\/b>Assist Travis with blinds<\/p>

11\/11\/2024 13:09 (sandra)<\/b>requested access for kitchen blinds Friday 15th<\/p>

11\/11\/2024 14:06 (sandra)<\/b>tenant can provide access at 9.30 on Friday 15th for kitchen blinds <\/p>

15\/11\/2024 10:42 (travis)<\/b>Collection of blinds and fitment, disposed of old rubbish, packaging ect.<\/p>

15\/11\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62459","activity_ticket_id":"58176","ticket_reference":"HDT59261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine rattles and boiler not working ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/24","activity_end":"2024-11-01 18:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71838","activity_notes":"tenant can give access today - you must go washing machine rattlesthe newly installed washing machine - there are two rattling issues with it. One is quite easy to fix as far as I understand, the other I cannot find where it's coming from.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 16:43 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 16:46 (sandra)<\/b>waiting on access <\/p>

30\/10\/2024 10:31 (sandra)<\/b>tenant can provide access <\/p>

30\/10\/2024 12:42 (sandra)<\/b>MK booked for 5th. Needs 4 hours to investigate <\/p>

31\/10\/2024 12:06 (sandra)<\/b>Roy booked with tenant for today <\/p>

01\/11\/2024 06:01 (roy)<\/b> Magnet on door is loose but is suppose to be loose but tenant said it is annoying when spinning.2nd noise did not happen when tested but tenant said only happens with load and a full spinTenant to video noise<\/p>

01\/11\/2024 10:29 (sandra)<\/b>Magnet on door is loose but is suppose to be loose but tenant said it is annoying when spinning. 2nd noise did not happen when tested but tenant said only happens with load and a full spin Tenant to video noise - Email Sent<\/b><\/p>

07\/11\/2024 14:39 (michaelk)<\/b>Attended site to completely test the combi boiler and water system. Checked all standing and working gas pressures at the meter and boiler, along with water supply and flow rates. We did indentify an issue with the gas rate and tried tonresolve it, however I need to speak to Keston to see if the fir8ng rate of the boiler can be altered on site. 4hrs labour 205<\/p>

07\/11\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62460","activity_ticket_id":"58166","ticket_reference":"HDT59251","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"light not working single office L3","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/24","activity_end":"2024-11-04 08:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71839","activity_notes":"light not working single office L3Roy has replaced the above with one from the other office but doesnet know where replacements are kept ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 12:51 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 12:52 (sandra)<\/b>Booked for Wednesday morning <\/p>

30\/10\/2024 09:42 (roy)<\/b>Needs a couple of tubes.Not sure if kept on site but couldn't see any.Removed tubes from office area and stopped over just to make sure it was tubes and not ballast unit.NTR<\/p>

04\/11\/2024 15:20 (alan)<\/b>Replace tubes in fitting 3rd floor <\/p>

05\/11\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62461","activity_ticket_id":"58182","ticket_reference":"HDT59267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"gaps to be sealed around cables ","ticket_address_1":"Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Rupert Court ","cs_id":"543","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"543","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/24","activity_end":"2024-11-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71840","activity_notes":"gaps to be sealed around cables Gap were noted around cables in the common parts and require sealing with appropriate materials that provide a minimum of 30 minutes fire resistance.- Gaps around plasterboard and brick within the gas and electric cupboard on second floor within 1-3 Rupert Court have not been sealed. - Gaps around wires on 1st floor common parts within 1-3 Rupert Court leading into the tenant's unit.- Gaps around pipes above ventilation riser on 1st floor within 1-3 Rupert Court.","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2024 13:00 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 09:30 (sandra)<\/b>Booked for Monday 11th<\/p>

11\/11\/2024 13:50 (travis)<\/b>H&S Works,Box in around days cables,seal and paint to match existing decor,Fill all joints around edge of ceiling in electrical cupboard with heat resistant sealant,Fill around all wire access points in common area.<\/p>

12\/11\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62462","activity_ticket_id":"58132","ticket_reference":"HDT59217","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/24","activity_end":"2024-11-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71841","activity_notes":"kitchen socket not working (ask Roy)Thursday 7th with keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2024 11:32 (System)<\/b>Ticket Created<\/p>

24\/10\/2024 15:40 (sandra)<\/b>booked for 30th 10 - 2pm awaiting confirmation of access <\/p>

28\/10\/2024 14:51 (sandra)<\/b>keys for access <\/p>

30\/10\/2024 14:18 (roy)<\/b>With Repair AidMachine is ok but power issueEither it is the socket or switch spur as engineer put plug into other socket and no problem <\/p>

04\/11\/2024 13:47 (sandra)<\/b>access requested <\/p>

04\/11\/2024 13:58 (sandra)<\/b>Thursday 7th with keys <\/p>

08\/11\/2024 07:23 (alan)<\/b>Repair damage cable to socket for dishwasher <\/p>

08\/11\/2024 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62463","activity_ticket_id":"58183","ticket_reference":"HDT59268","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16567 - Removal of previous tenants items ","ticket_address_1":"Flat 2","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 2","cs_id":"32","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"32","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/11\/24","activity_end":"2024-11-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71842","activity_notes":"Removal of previous tenants items ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 12:54 (travis)<\/b>Disassembly of double bed and settee, loaded to van and disposal.<\/p>

01\/11\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62464","activity_ticket_id":"58185","ticket_reference":"HDT59270","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"repair the back door its hard to open ","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/24","activity_end":"2024-11-07 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71843","activity_notes":"repair the back door its hard to open 7th tenant will be home after 9am ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 11:34 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 11:36 (sandra)<\/b>access requested for 7th Thursday at Sues request <\/p>

01\/11\/2024 10:32 (sandra)<\/b>7th tenant home after 9am <\/p>

07\/11\/2024 10:43 (travis)<\/b>Balcony door works.<\/p>

07\/11\/2024 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62465","activity_ticket_id":"58186","ticket_reference":"HDT59271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16568 - replacement undercounter fridge with freezer compartment ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/24","activity_end":"2024-11-13 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71844","activity_notes":"replacement undercounter fridge with freezer compartment ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 09:28 (sandra)<\/b>access requested for 13th<\/p>

06\/11\/2024 12:01 (sandra)<\/b>Please enter with keys <\/p>

13\/11\/2024 14:59 (travis)<\/b>Collection of keys and removal of old appliance,Collection of new and installation, disposal of old packaging.Returned keys.<\/p>

13\/11\/2024 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62466","activity_ticket_id":"58180","ticket_reference":"HDT59265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove fallen debris from ceiling ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/24","activity_end":"2024-11-08 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71845","activity_notes":"Can you arrange for an engineer to remove the piece of concrete that fell off the wall and survey for a cost to repair. Also to remove loose concrete(arrow) to prevent it from falling off and hurting someone. He will need a ladder for this job.blinds need to be refitted ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2024 10:45 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 10:46 (sandra)<\/b>The tenant can only provide access at 4pm.<\/p>

30\/10\/2024 17:46 (roy)<\/b>No debris to remove.Double roller blind fallen down. Bracket mounted on a small block of timber but ideally the timber needs to span about 10 foot as this would make it stronger to mount 2 sets of blinds plus the size of screws used are not long enough as the plaster above window is all live so we need longer screws, size 10 or 12.Hence this is why the brackets was mounted on timber .Tenant wanted us to return after 3pm but I said it has to be in the morning in case we hit any difficulty so 10am is best.She said next week some time<\/p>

31\/10\/2024 12:20 (sandra)<\/b>blinds need to be refitted <\/p>

01\/11\/2024 12:55 (sandra)<\/b>requested 7th awaiting confirmation <\/p>

01\/11\/2024 16:30 (sandra)<\/b>booked by Lilian for Friday at 9am <\/p>

08\/11\/2024 11:58 (travis)<\/b>Alterations to blind width and refitting onto metal frames.Decoration required to area above windows.<\/p>

08\/11\/2024 15:54 (sandra)<\/b>Wednesday 13th with keys <\/p>

13\/11\/2024 10:05 (sandra)<\/b>rebooked for 15th<\/p>

15\/11\/2024 10:45 (jack)<\/b>Done 95<\/p>

15\/11\/2024 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62467","activity_ticket_id":"58171","ticket_reference":"HDT59256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fit metal plate over wires in the electrical intake cupboard","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/24","activity_end":"2024-12-04 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71846","activity_notes":"Travis attended and found electrical box to be redundant (he thinks) CBRE wants a cover put over the wires but we cant source it. Can you take a look and come up with another solution and check if its still live.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 14:51 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 07:56 (travis)<\/b>Collected keys and attended,Found the electrical box to be what looks like a redundant BT connection box,I wouldn't be able to source a replacement cover but Alan the electrician might be able to come up with a solution,ie to test to see if it's still live.Photos attached.<\/p>

04\/12\/2024 12:17 (alan)<\/b>Install cover to BT junction box in cupboard on ground floor Remove redundant conduit<\/p>

04\/12\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62468","activity_ticket_id":"58187","ticket_reference":"HDT59272","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16569 - replacement free standing washer\/dryer ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 4","cs_id":"27","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"27","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/24","activity_end":"2024-11-14 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71847","activity_notes":"replacement free standing washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 16:28 (sandra)<\/b>to be ordered for 14th<\/p>

06\/11\/2024 09:26 (sandra)<\/b>with keys on 14th <\/p>

14\/11\/2024 16:27 (travis)<\/b>Removal and replacement of washer dryer.<\/p>

14\/11\/2024 16:29 (jane)<\/b>(Ticket Closed)<\/p>

14\/11\/2024 17:07 (roy)<\/b>Assist Travis<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62469","activity_ticket_id":"58187","ticket_reference":"HDT59272","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/SW\/16569 - replacement free standing washer\/dryer ","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 4","cs_id":"27","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"27","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/24","activity_end":"2024-11-14 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71848","activity_notes":"replacement free standing washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 16:28 (sandra)<\/b>to be ordered for 14th<\/p>

06\/11\/2024 09:26 (sandra)<\/b>with keys on 14th <\/p>

14\/11\/2024 16:27 (travis)<\/b>Removal and replacement of washer dryer.<\/p>

14\/11\/2024 16:29 (jane)<\/b>(Ticket Closed)<\/p>

14\/11\/2024 17:07 (roy)<\/b>Assist Travis<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62470","activity_ticket_id":"58188","ticket_reference":"HDT59273","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet seat needs to be replaced ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"32","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"32","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/24","activity_end":"2024-11-14 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71849","activity_notes":"Toilet seat needs to be replaced toilet needs to be refitted to the floor and resealed ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 14:47 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 15:06 (sandra)<\/b>vacant use keys <\/p>

04\/11\/2024 20:26 (michaelk)<\/b>Attended site to measure up the damaged seat, which has been ordered. 1hr labour 55<\/p>

05\/11\/2024 09:27 (jane)<\/b>Attended site to measure up the damaged seat, which has been ordered - Email Sent<\/b><\/p>

07\/11\/2024 15:39 (sandra)<\/b>access requested for Friday 8th <\/p>

07\/11\/2024 15:52 (sandra)<\/b>keys for access Friday 8th<\/p>

13\/11\/2024 11:23 (sandra)<\/b>vacant - waiting to hear from MK that he has the seat <\/p>

14\/11\/2024 19:07 (michaelk)<\/b>Attended site to refit the toilet and replace the grohe toilet seat. The toilet was removed and floor brackets have been fitted to allow correct fitting. This was sealed in, on completion and left in full working order. A replacement seat was then fitted.4hrs labour plus parts, total 295 ex vat.<\/p>

15\/11\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62471","activity_ticket_id":"58189","ticket_reference":"HDT59274","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"toilet constantly running ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/24","activity_end":"2024-11-04 10:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71850","activity_notes":"toilet constantly running For Monday morning 4th November - tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2024 14:48 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 15:05 (sandra)<\/b>access requested <\/p>

01\/11\/2024 09:18 (jane)<\/b>For Monday morning 4th November - tenant home for access <\/p>

04\/11\/2024 11:12 (sandra)<\/b>advised Sue we attended but someone else has already been and repaired. <\/p>

05\/11\/2024 12:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62472","activity_ticket_id":"58190","ticket_reference":"HDT59275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"faulty dishwasher ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/11\/24","activity_end":"2024-11-13 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71851","activity_notes":"faulty dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2024 14:50 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 16:16 (sandra)<\/b>booked for Thursday 7th 12 - 5pm <\/p>

31\/10\/2024 16:17 (sandra)<\/b>waiting on access <\/p>

04\/11\/2024 09:16 (sandra)<\/b>book for 13\/11, between 12pm and 5pm <\/p>

04\/11\/2024 10:39 (sandra)<\/b>booked with tenant <\/p>

15\/11\/2024 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62473","activity_ticket_id":"58191","ticket_reference":"HDT59276","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to investigate dip in entrance floor.","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/24","activity_end":"2024-11-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71852","activity_notes":"to investigate dip in entrance floor.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 14:53 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 15:27 (roy)<\/b>Recently laid coir matting but floor boards underneath are broken and some not fixed down.One at bottom of stairs is split down the middle and needs replacing.Not normal size but 8 x 2There is no hardboard or ply underneath matting but this would knit everything together. Need floorboards and 4mm ply Replaced matting<\/p>

13\/11\/2024 12:50 (roy)<\/b>Lifted floor boards and supported in various places.Screwed other boards downRelaid matting and rehung door.All ok<\/p>

13\/11\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62474","activity_ticket_id":"58192","ticket_reference":"HDT59277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak going into Flat 3 from Flat 1","ticket_address_1":"Flat 3 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/24","activity_end":"2024-11-01 16:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71853","activity_notes":"leak going into Flat 3 from Flat 1bathroom ceiling tenant home in Flat 3 and \/flat 1 is vacant ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 14:59 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 14:59 (sandra)<\/b>Flat 1 vacant <\/p>

01\/11\/2024 05:57 (roy)<\/b>Possible leak from toilet but the damage appears to be worse on the outside.No evidence of a leak inside the apartment except tiny bit of grout is darker. Also slight damp patch on box surround.Need to remove toilet or box surround Have turned off water to the flatWater damage to external windows looks bad but not wet whereas inside flat 3 it is still water running.Could be not relatedWater shut down to flat 1<\/p>

05\/11\/2024 12:53 (sandra)<\/b>attending Tuesday<\/p>

05\/11\/2024 19:45 (michaelk)<\/b>Attended site to investigate reported leak. Reinstated the mains but could find no leak. We did however find the shower screen leaking when operated and that the basin waste was stuck closed. We have reported to lilian who wants these replaced. 1hr labour 55Parts to be collected <\/p>

06\/11\/2024 10:13 (jane)<\/b>Attended site to investigate reported leak. Reinstated the mains but could find no leak. We did however find the shower screen leaking when operated and that the basin waste was stuck closed. We have reported to client who wants these replaced - Email Sent<\/b><\/p>

08\/11\/2024 11:07 (sandra)<\/b>requested access for Monday 11th<\/p>

08\/11\/2024 11:45 (sandra)<\/b>confirmed with keys for Monday <\/p>

12\/11\/2024 10:03 (michaelk)<\/b>Completed new slotted basin waste and resealed the shower screen. 3hrs plus parts, total 193.60 ex vat.<\/p>

12\/11\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62475","activity_ticket_id":"58193","ticket_reference":"HDT59278","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"triple dimmer switch is not working as it should ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/24","activity_end":"2024-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71854","activity_notes":"triple dimmer switch is not working as it should pictures sent separately with keys for Thursday 7th ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 16:04 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 13:44 (sandra)<\/b>access requested <\/p>

04\/11\/2024 14:15 (sandra)<\/b>with keys for Thursday 7th <\/p>

08\/11\/2024 07:22 (alan)<\/b>Replace faulty dimmer switch <\/p>

08\/11\/2024 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62476","activity_ticket_id":"58194","ticket_reference":"HDT59279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" To carry out investigation works to currently non-operating boiler, fault find and provide report with associated costings on completion ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1166","cs_address_2":"43 Goodge Street ","cs_town":"London","cs_postcode":"W1T 1TA","ticket_client_site":"1166","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/24","activity_end":"2024-11-07 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71855","activity_notes":" To carry out investigation works to currently non-operating boiler, fault find and provide report with associated costings on completion Wednesday 6th with keys ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 16:44 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 16:44 (sandra)<\/b>Fixed cost 95 + VAT <\/p>

04\/11\/2024 16:29 (sandra)<\/b>requested access for Wednesday 6th <\/p>

05\/11\/2024 11:34 (sandra)<\/b>Confirmed with keys Wednesday PM <\/p>

07\/11\/2024 14:36 (michaelk)<\/b>Attended site to investigate the hws cylinder and to quote for the repairs. 2hrs labour 105<\/p>

07\/11\/2024 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62477","activity_ticket_id":"58195","ticket_reference":"HDT59280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The towel rack is consistently on high heat","ticket_address_1":"Flat 2","ticket_address_2":"27a Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"3057","cs_address_2":"27a Catherine Street ","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"3057","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/24","activity_end":"2024-11-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71856","activity_notes":"The towel rack is consistently on high heatwith keys Friday after 3 pm ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 16:47 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 16:48 (sandra)<\/b>with keys after 3pm on Friday 1st <\/p>

03\/11\/2024 20:16 (michaelk)<\/b>Attended callout to explain the heating controls and to instruct on the towel rail controls. 2hrs labour 105<\/p>

05\/11\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62478","activity_ticket_id":"58196","ticket_reference":"HDT59281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working in room next to bathroom - Keys for access ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/24","activity_end":"2024-11-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71857","activity_notes":"Heating not working in room next to bathroom that the radiator in one of the bedrooms is not working.The thermostat is not working.Ive told the tenant to leave his door open if he goes out. Its the room at the end of the passage on the left after the bathroom.Reddan can attend at anytime with keys","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 09:07 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 10:57 (michaelk)<\/b>Attended site to investigate the heating in room last on the left as requested. Switched the heating on for +1hr and allowed the radiators to heat up, no fault was found with the radiator or valve.Note; the trv head was found cracked, so this was replaced although it wasn't causing any operating issues. Tenants will not be able to get heat from their radiators, outside of the programmed times that have been set 2hrs labour plus parts, total<\/p>

01\/11\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62479","activity_ticket_id":"58197","ticket_reference":"HDT59282","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 6th and Thursday 7th November ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/11\/24","activity_end":"2024-11-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71858","activity_notes":"Handyman Services for Wednesday 6th and Thursday 7th November ","activity_timesheet":null,"ticket_notes_combined":"

01\/11\/2024 09:47 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62480","activity_ticket_id":"58192","ticket_reference":"HDT59277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak going into Flat 3 from Flat 1","ticket_address_1":"Flat 3 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/24","activity_end":"2024-11-11 08:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71859","activity_notes":"leak going into Flat 3 from Flat 1bathroom ceiling confirmed with keys for Monday ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2024 14:59 (System)<\/b>Ticket Created<\/p>

31\/10\/2024 14:59 (sandra)<\/b>Flat 1 vacant <\/p>

01\/11\/2024 05:57 (roy)<\/b>Possible leak from toilet but the damage appears to be worse on the outside.No evidence of a leak inside the apartment except tiny bit of grout is darker. Also slight damp patch on box surround.Need to remove toilet or box surround Have turned off water to the flatWater damage to external windows looks bad but not wet whereas inside flat 3 it is still water running.Could be not relatedWater shut down to flat 1<\/p>

05\/11\/2024 12:53 (sandra)<\/b>attending Tuesday<\/p>

05\/11\/2024 19:45 (michaelk)<\/b>Attended site to investigate reported leak. Reinstated the mains but could find no leak. We did however find the shower screen leaking when operated and that the basin waste was stuck closed. We have reported to lilian who wants these replaced. 1hr labour 55Parts to be collected <\/p>

06\/11\/2024 10:13 (jane)<\/b>Attended site to investigate reported leak. Reinstated the mains but could find no leak. We did however find the shower screen leaking when operated and that the basin waste was stuck closed. We have reported to client who wants these replaced - Email Sent<\/b><\/p>

08\/11\/2024 11:07 (sandra)<\/b>requested access for Monday 11th<\/p>

08\/11\/2024 11:45 (sandra)<\/b>confirmed with keys for Monday <\/p>

12\/11\/2024 10:03 (michaelk)<\/b>Completed new slotted basin waste and resealed the shower screen. 3hrs plus parts, total 193.60 ex vat.<\/p>

12\/11\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62481","activity_ticket_id":"58163","ticket_reference":"HDT59248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"under sink leak","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/11\/24","activity_end":"2024-11-27 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71860","activity_notes":"under sink leak","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2024 10:32 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 10:33 (sandra)<\/b>keys 31st <\/p>

29\/10\/2024 10:34 (sandra)<\/b>Keys Thursday 31st<\/p>

31\/10\/2024 18:56 (michaelk)<\/b>investigated leak beneath the kitchen sink which was traced to a damaged dishwasher waste pipe. This requires a new hose to be run from inside the dishwasher, however temporary fitting were sourced and fitted to resolve the issue short term. An appliance engineer is to attend. 1hr labour plus parts, total 81.80 ex vat.<\/p>

01\/11\/2024 10:27 (sandra)<\/b>requested appointment <\/p>

04\/11\/2024 09:42 (sandra)<\/b>requested Wednesday 6th Nov <\/p>

05\/11\/2024 11:21 (sandra)<\/b>chased access <\/p>

05\/11\/2024 11:49 (sandra)<\/b>this has been postponed as the tenant is now away for two weeks. to be rescheduled upon their return - Email Sent<\/b><\/p>

21\/11\/2024 16:35 (sandra)<\/b>RA wednesday 27th 12 - 4pm <\/p>

21\/11\/2024 16:36 (sandra)<\/b>waiting on tenant confirmation <\/p>

27\/11\/2024 09:04 (sandra)<\/b>access with keys after 12 <\/p>

28\/11\/2024 08:33 (roy)<\/b>With Repait Aid<\/p>

28\/11\/2024 14:26 (sandra)<\/b>drain hose was replaced and unit left working <\/p>

04\/12\/2024 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62482","activity_ticket_id":"58198","ticket_reference":"HDT59283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap issue ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/24","activity_end":"2024-11-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71861","activity_notes":"measure blinds for roller blinds in living room and bedroom from 11 am with keys but knock firstWednesday 6th","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 12:23 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 12:23 (sandra)<\/b>Travis to measure the blinds in the bedroom and living room for roller blinds at the same time. <\/p>

01\/11\/2024 12:25 (sandra)<\/b>booked for Wednesday 6th<\/p>

01\/11\/2024 12:31 (sandra)<\/b>booked for 9.30 with the tenant <\/p>

01\/11\/2024 12:33 (sandra)<\/b>collect keys as well in case the tenant pops out <\/p>

04\/11\/2024 14:44 (sandra)<\/b>Wed-6th from 11amwith keys but knock first <\/p>

06\/11\/2024 12:34 (travis)<\/b>Measurements for roller blinds,Living room X3 @,W 960mm X d 940mm.Bedroom x1 @,W 1210mm X d 890mm.Four blinds in total.<\/p>

07\/11\/2024 14:35 (michaelk)<\/b>Attended site to investigate kitchen tap issues. Found the spout leaking when operated and the handle with missing grub screws. Collected the required parts and returned to site to install the new parts. 3hrs labour plus parts, total 159.90 ex vat <\/p>

07\/11\/2024 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62484","activity_ticket_id":"58198","ticket_reference":"HDT59283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap issue ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/24","activity_end":"2024-11-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71863","activity_notes":"measure blinds for roller blinds in living room and bedroom from 11 am with keys but knock firstWednesday 6th","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 12:23 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 12:23 (sandra)<\/b>Travis to measure the blinds in the bedroom and living room for roller blinds at the same time. <\/p>

01\/11\/2024 12:25 (sandra)<\/b>booked for Wednesday 6th<\/p>

01\/11\/2024 12:31 (sandra)<\/b>booked for 9.30 with the tenant <\/p>

01\/11\/2024 12:33 (sandra)<\/b>collect keys as well in case the tenant pops out <\/p>

04\/11\/2024 14:44 (sandra)<\/b>Wed-6th from 11amwith keys but knock first <\/p>

06\/11\/2024 12:34 (travis)<\/b>Measurements for roller blinds,Living room X3 @,W 960mm X d 940mm.Bedroom x1 @,W 1210mm X d 890mm.Four blinds in total.<\/p>

07\/11\/2024 14:35 (michaelk)<\/b>Attended site to investigate kitchen tap issues. Found the spout leaking when operated and the handle with missing grub screws. Collected the required parts and returned to site to install the new parts. 3hrs labour plus parts, total 159.90 ex vat <\/p>

07\/11\/2024 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62485","activity_ticket_id":"58199","ticket_reference":"HDT59284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issues - Attending this afternoon ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/11\/24","activity_end":"2024-11-01 14:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71864","activity_notes":"Boiler issues - Attending this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 13:59 (System)<\/b>Ticket Created<\/p>

01\/11\/2024 14:27 (michaelk)<\/b>Attended site to investigate the heating system controls. Checked all controls which were working correctly and stripped down and checked the divereter valve. No faults could be found. 1hr labour 55<\/p>

01\/11\/2024 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62486","activity_ticket_id":"58200","ticket_reference":"HDT59285","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16570 - Redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 2","cs_id":"32","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"32","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"05\/11\/24","activity_end":"2024-11-05 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71865","activity_notes":"Redecoration works Sue wants this done on Tuesday 5th access with keys confirmed ","activity_timesheet":"2","ticket_notes_combined":"

01\/11\/2024 14:56 (sandra)<\/b>booked for Tuesday 5th <\/p>

04\/11\/2024 09:51 (sandra)<\/b>Yes please go ahead and use management keys.5th November <\/p>

08\/11\/2024 11:42 (jack)<\/b>Done 890<\/p>

08\/11\/2024 12:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62487","activity_ticket_id":"58164","ticket_reference":"HDT59249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"spot light in the bathroom is flickering ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/24","activity_end":"2024-11-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71866","activity_notes":"spot light in the bathroom is flickering Tenant will be home Thursday ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 11:25 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 12:38 (sandra)<\/b>access with tenant Thursday 31st PM <\/p>

01\/11\/2024 15:56 (roy)<\/b>Spent 15 minutes in bathroom and no lights flickered but the gentleman said it flickers then stops.should we just change the 3 light fittings<\/p>

06\/11\/2024 14:21 (sandra)<\/b>Tenant will be home on Thursday <\/p>

08\/11\/2024 07:21 (alan)<\/b>Convert bathroom lights to LED due to Halogen lamps and transformers being obsolete <\/p>

08\/11\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62489","activity_ticket_id":"58005","ticket_reference":"HDT59090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3052","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3052","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/11\/24","activity_end":"2024-11-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71868","activity_notes":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:51 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:00 (jane)<\/b>Commencing common parts gutter clearance next week <\/p>

11\/10\/2024 16:29 (jane)<\/b>For Friday 18th October - scheduling in 5 x roofs <\/p>

17\/10\/2024 10:00 (jane)<\/b>Attending Friday 18th October 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine StreetKeys from security for access <\/p>

18\/10\/2024 11:49 (jane)<\/b>13-15 Tavistock Street17-21 Tavistock Street34 Wellington Street36 Wellington Street30 Wellington Street Access required to top floor office could you kindly inform the office we are attending on Monday please Tuesday 22nd October 39 Wiliam IV Street36 St Martins Lane60 Chandos Place38 William IV Street40-42 William IV Street - Access through vacant restaurant<\/p>

22\/10\/2024 16:20 (jane)<\/b>Requested access for Friday 25th October 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 348 Chandos Place Access via Top Floor Flat <\/p>

25\/10\/2024 15:15 (jane)<\/b>Arranging access for Friday 1st November 34 Tavistock Street 36-38 Tavistock Street 32 Wellington Street 38 Wellington Street 44 Wellington Street & 3 Russell Street <\/p>

01\/11\/2024 16:08 (jane)<\/b>For Monday 4th November 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B Tuesday 5th November 30 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Keys for main front door\/roof door (Visual inspection as clearance been recently carried out)77-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

07\/11\/2024 10:03 (jane)<\/b>For Friday 8th November Flat 3, 13 Goodwins Court -Please use the management key. Flat 5, 33 Cranbourn Street -Tenant will be at home to provide the access for 9:30am Flat 2, 13 New Row -Please use the management key.Flat 1, Goodwins House, 55-58 St Martins Lane -no respond from Tenant so please use the management key but please be careful tenant might be at home?38a William IV Street Main door keys <\/p>

08\/11\/2024 15:19 (jane)<\/b>For Friday 15th November 31 St Martins Lane 9am 44B Floral Street Flat 1 10:30am 44A Floral Street 1st Office Uncoded 34 Tavistock Street - Office<\/p>

15\/11\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62490","activity_ticket_id":"58201","ticket_reference":"HDT59286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16495 - Electrical remedial works ","ticket_address_1":"34 Cranbourne","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"34 Cranbourne Street","cs_id":"3034","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3034","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/24","activity_end":"2024-12-19 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71869","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 16:06 (sandra)<\/b>Booked for 18th <\/p>

08\/11\/2024 15:05 (sandra)<\/b>booked for 12th <\/p>

06\/12\/2024 12:47 (sandra)<\/b>to be finished <\/p>

19\/12\/2024 16:50 (alan)<\/b>Quoted works <\/p>

19\/12\/2024 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62491","activity_ticket_id":"58202","ticket_reference":"HDT59287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak on boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/24","activity_end":"2024-11-13 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71870","activity_notes":"leak on boiler around 10am with keys Friday 8th ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2024 09:52 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 09:53 (sandra)<\/b>keys for 4th <\/p>

04\/11\/2024 20:26 (michaelk)<\/b>Attended site to investigate reported boiler leak. Although the boiler wasn't leaking, there were stains from the cold water section which was backed up with the pictures that were sent. The part has been ordered. 2hrs labour 105<\/p>

05\/11\/2024 09:40 (jane)<\/b>Attended site to investigate reported boiler leak. Although the boiler wasn't leaking, there were stains from the cold water section which was backed up with the pictures that were sent. The part has been ordered. - Email Sent<\/b><\/p>

07\/11\/2024 15:37 (sandra)<\/b>access requested for Friday 8th <\/p>

07\/11\/2024 16:27 (sandra)<\/b>Friday 8th around 10 am with keys <\/p>

11\/11\/2024 10:52 (sandra)<\/b>waiting on confirmation for Wednesday at 9am.tenant would not give access on Friday 8th<\/p>

14\/11\/2024 18:52 (michaelk)<\/b>Attended site to draindown the electric boiler and replace the leaking water section. The job was completed and the boiler left in full working order. 3hrs labour plus parts, total 235 ex vat.<\/p>

15\/11\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62492","activity_ticket_id":"58203","ticket_reference":"HDT59288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower door seal ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/24","activity_end":"2024-11-06 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71871","activity_notes":"shower door seal the bathroom without the window the new shower door rubber is not meeting in the middle so the water is going out onto the floor and seals are coming away from the glass","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2024 10:37 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 10:38 (sandra)<\/b>waiting on access <\/p>

05\/11\/2024 14:09 (sandra)<\/b>confirmed with keys 6th<\/p>

07\/11\/2024 14:32 (michaelk)<\/b>Attended site and re-aligned shower door sealnto close up the leaking gap. 2hrs labour 105<\/p>

07\/11\/2024 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62493","activity_ticket_id":"58204","ticket_reference":"HDT59289","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/11\/24","activity_end":"2024-11-06 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71872","activity_notes":"washer\/dryer not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2024 11:34 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 11:35 (sandra)<\/b>asked for appointment <\/p>

04\/11\/2024 14:14 (sandra)<\/b>Please book this in and i shall request access. - Lil<\/p>

04\/11\/2024 15:33 (sandra)<\/b>booked 6th waiting on confirmation <\/p>

05\/11\/2024 15:04 (sandra)<\/b>tenant to provide access <\/p>

07\/11\/2024 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62494","activity_ticket_id":"58205","ticket_reference":"HDT59290","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Paint a cupboard ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/11\/24","activity_end":"2024-11-12 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71873","activity_notes":"Paint a cupboard which is round the side of the office ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2024 13:37 (System)<\/b>Ticket Created<\/p>

05\/11\/2024 15:46 (sandra)<\/b>Booked for Tuesday 12th<\/p>

12\/11\/2024 10:38 (jack)<\/b>Done 160<\/p>

12\/11\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62495","activity_ticket_id":"58206","ticket_reference":"HDT59291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16552 - Air Con Service ","ticket_address_1":"Flat 1","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 1","cs_id":"2937","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2937","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/25","activity_end":"2025-02-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71874","activity_notes":"09:00 - 10:00 Air Con Service ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2025 12:38 (jane)<\/b>Requested access for 9am to 10am - Friday 21st February <\/p>

24\/02\/2025 16:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62496","activity_ticket_id":"58207","ticket_reference":"HDT59292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16553 - Air Con Service ","ticket_address_1":"Flat 2","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 2","cs_id":"2938","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2938","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/25","activity_end":"2025-02-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71875","activity_notes":"09:00 - 10:00 Air Con Service ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2025 12:39 (jane)<\/b>Requested access for 9am to 10am - Friday 21st February<\/p>

24\/02\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62497","activity_ticket_id":"58161","ticket_reference":"HDT59246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap and window issue ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/11\/24","activity_end":"2024-11-20 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71876","activity_notes":"There is another minor issue as well where one of our windows slams shut, it is a health and safety hazard as someone got their finger jammed the other day and had to go to hospital.","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2024 14:49 (System)<\/b>Ticket Created<\/p>

28\/10\/2024 14:51 (sandra)<\/b>waiting on access for 29th <\/p>

31\/10\/2024 12:09 (sandra)<\/b>booked for Monday 4th between 1 - 5 pm <\/p>

04\/11\/2024 14:32 (travis)<\/b>Attended and found window in question to be secondary glazing, which has come off it's tensioner springs,20\/20 windows and doors will need to be called to repair this one.<\/p>

04\/11\/2024 20:28 (michaelk)<\/b>Attended site to investigate the leaking kitchen tap. The tap needs to be replaced as the spout internal parts are damaged. We have managed to carry out a temporary repair awaiting the new tap. 2hrs labour 105<\/p>

07\/11\/2024 09:47 (jane)<\/b>Some repairs on Secondary glazing's No's 1&2 in the bedroom.Secondary glazing No1, can be used but have marked on the frame how far it can be opened as the stops are missing and if opened further the balances could disengage again.Secondary glazing No2, Needs further repairs, have closed the Secondary glazing told the tenant not to open it.Will send a quote for further repairs as soon as I can.Secondary glazing No3 was working correctly. - Email Sent<\/b><\/p>

07\/11\/2024 15:41 (sandra)<\/b>MK - Friday 8th with keys <\/p>

11\/11\/2024 08:19 (michaelk)<\/b>Attended site to fit the replacement kitchen tap previously reported. Completed work and left in full working order. 3hrs labour plus parts, total 324.99<\/p>

12\/11\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62498","activity_ticket_id":"58208","ticket_reference":"HDT59293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16554 - Air Con Service ","ticket_address_1":"Flat 3","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 3","cs_id":"2939","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2939","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/25","activity_end":"2025-02-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71877","activity_notes":"10:00 - 11:00 Air Con Service ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2025 12:41 (jane)<\/b>Requested access for 10am to 11am - Friday 21st February<\/p>

24\/02\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62499","activity_ticket_id":"58209","ticket_reference":"HDT59294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16555 - Air Con Service ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"2940","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2940","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/25","activity_end":"2025-02-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71878","activity_notes":"10:00 - 11:00 Air Con Service ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2025 12:42 (jane)<\/b>Requested access for 10am to 11am - Friday 21st February<\/p>

24\/02\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62500","activity_ticket_id":"58210","ticket_reference":"HDT59295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16556 - Air Con Service ","ticket_address_1":"Flat 5","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 5","cs_id":"2941","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2941","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/25","activity_end":"2025-02-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71879","activity_notes":"11:00 - 12:00 Air Con Service ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2025 12:43 (jane)<\/b>Requested access for 11am to 12noon - Friday 21st February<\/p>

24\/02\/2025 16:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62501","activity_ticket_id":"58211","ticket_reference":"HDT59296","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16557 - Air Con Service ","ticket_address_1":"Flat 6","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 6","cs_id":"2942","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2942","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/25","activity_end":"2025-02-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71880","activity_notes":"11:00 - 12:00 Air Con Service ","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2025 12:44 (jane)<\/b>Requested access for 11am to 12noon - Friday 21st February<\/p>

24\/02\/2025 16:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62502","activity_ticket_id":"58212","ticket_reference":"HDT59297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak stain on ceiling ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/24","activity_end":"2024-11-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71881","activity_notes":"leak stain on ceiling Can you please arrange for an engineer to attend on Wednesday between 1 - 4pm","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2024 16:17 (System)<\/b>Ticket Created<\/p>

04\/11\/2024 16:18 (sandra)<\/b>tenant can provide access after 1pm on Wednesday pictures sent separately <\/p>

06\/11\/2024 14:33 (travis)<\/b>Attended above property and opened ceiling inspection hatch to side of staining area in hallway,Found a new section of gas flue with no signs of leaking,Tested area with damp meter and couldn't get any readings at all (dry),my conclusions are the staining is from a previous leak and is starting to come through the paintwork again.Stain blocking and decoration required.I have a video if needed.<\/p>

06\/11\/2024 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62503","activity_ticket_id":"58213","ticket_reference":"HDT59298","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement alarm ","ticket_address_1":"Flat A","ticket_address_2":"60 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HG","cs_address_1":"Flat A","cs_id":"1259","cs_address_2":"60 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HG","ticket_client_site":"1259","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/24","activity_end":"2024-11-05 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71882","activity_notes":"Replacement alarm Installed new smoke alarm in the hallway due to date not lasting the certificate. ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2024 09:42 (System)<\/b>Ticket Created<\/p>

05\/11\/2024 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62505","activity_ticket_id":"58214","ticket_reference":"HDT59299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Refit fire extinguisher bracket (second floor)","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/11\/24","activity_end":"2024-11-05 13:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71884","activity_notes":"Refit fire extinguisher bracket (second floor)","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2024 12:05 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 18:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62506","activity_ticket_id":"58215","ticket_reference":"HDT59300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"refit fire extinguisher bracket to the wall ","ticket_address_1":"24 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"24 Wardour Street ","cs_id":"1162","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"1162","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/11\/24","activity_end":"2024-11-05 14:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71885","activity_notes":"refit fire extinguisher bracket to the wall ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2024 12:09 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 18:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62507","activity_ticket_id":"58216","ticket_reference":"HDT59301","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replacement valve ","ticket_address_1":"Flat 15","ticket_address_2":"118 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"Flat 15","cs_id":"3058","cs_address_2":"118 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"3058","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/24","activity_end":"2024-11-05 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71886","activity_notes":"Replacement valve ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2024 12:14 (System)<\/b>Ticket Created<\/p>

05\/11\/2024 12:15 (sandra)<\/b>to be carried out whilst on site for Tank works <\/p>

05\/11\/2024 19:20 (michaelk)<\/b>Attended site to re-run a mains pipe through the kitchen of flat 15 and into the loft space. This was to connect the bathroom onto the building mains pioework as the original tank supply was very low. A new 6m run of pipe was installed to the bathroom of flat 15, tested and left with very good pressure in full working order. The pipes were lagged on completion. 4hrs labour for 2 x engineers plus materials, total 507.83 ex vat.<\/p>

06\/11\/2024 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62509","activity_ticket_id":"58218","ticket_reference":"HDT59303","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16571 - First Floor Office - Water damage repairs to window surround ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71888","activity_notes":"First Floor Office - Water damage repairs to window surround ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 11:42 (sandra)<\/b>requested Tuesday 12th at 5am<\/p>

13\/11\/2024 10:08 (sandra)<\/b>still leaking<\/p>

22\/11\/2024 07:50 (jack)<\/b>Done 145<\/p>

22\/11\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62510","activity_ticket_id":"58219","ticket_reference":"HDT59304","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16550 - To replace 3No defective hanging lanterns ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/25","activity_end":"2025-02-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71889","activity_notes":"To replace 3No defective hanging lanterns ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 10:08 (sandra)<\/b>on order<\/p>

25\/11\/2024 14:35 (sandra)<\/b>booked for the 4th <\/p>

26\/11\/2024 14:10 (sandra)<\/b>still waiting on order <\/p>

22\/01\/2025 15:03 (sandra)<\/b>parts due in 2nd week in February <\/p>

04\/02\/2025 11:31 (jane)<\/b>Lanterns being installed on Friday afternoon 7th February <\/p>

07\/02\/2025 16:36 (alan)<\/b>Quoted works <\/p>

07\/02\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62511","activity_ticket_id":"58220","ticket_reference":"HDT59305","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"docket socket loose ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/24","activity_end":"2024-11-12 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71890","activity_notes":"docket socket loose -adjacent front reception door to stairwell","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 11:36 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 13:46 (alan)<\/b>Replace broken back box to wall socket <\/p>

12\/11\/2024 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62512","activity_ticket_id":"58221","ticket_reference":"HDT59306","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"paint to be touched up on second floor 83-84 Long Acre ","ticket_address_1":"2nd Floor","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"2nd Floor","cs_id":"3055","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"08\/11\/25","activity_end":"2025-11-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71891","activity_notes":"touch up of the paint on the second floor of 83 -84 Long Acre there is damp which is now dry.","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2024 11:38 (System)<\/b>Ticket Created<\/p>

06\/11\/2024 14:55 (sandra)<\/b>attended and area still too wet to paint <\/p>

17\/12\/2024 14:49 (sandra)<\/b>booked for 9th<\/p>

18\/12\/2024 11:37 (sandra)<\/b>damp meter still showing area is still wet. Notified Randall <\/p>

31\/01\/2025 12:12 (sandra)<\/b>Jack returned and look more readings. Wall is still wet. Updated Randall <\/p>

04\/04\/2025 10:49 (carly)<\/b>Spoken with Randall, he will advise when this is ready to paint.<\/p>

02\/05\/2025 11:55 (jane)<\/b>Jack to check with damp meter if area is still wet <\/p>

06\/05\/2025 14:30 (jane)<\/b>Update from engineer : checked the 2nd and 4th floor as requested by Randall. Both floors are still well damp. No where near painting condition yet<\/p>

25\/11\/2025 16:11 (jack)<\/b>Still damp as of 25\/11<\/p>

12\/01\/2026 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62513","activity_ticket_id":"57830","ticket_reference":"HDT58915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16489 - Replacement blinds ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/24","activity_end":"2024-11-15 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71892","activity_notes":"Binds for kitchen on order tenant can provide access at 9.30 on Friday 15th","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2024 13:57 (jane)<\/b>Anticipated dispatch date 21\/10\/2024<\/p>

23\/10\/2024 10:59 (sandra)<\/b>needs 2 men <\/p>

23\/10\/2024 12:41 (sandra)<\/b>provisionally booked for 4th <\/p>

30\/10\/2024 11:34 (sandra)<\/b>requested 6th Nov <\/p>

04\/11\/2024 09:25 (sandra)<\/b>the tenant can provide access after 9.30am.Wednesday 6th <\/p>

06\/11\/2024 11:58 (travis)<\/b>Fitted blinds in living room and bedroom.<\/p>

08\/11\/2024 09:38 (sandra)<\/b>provisionally booked for 18th <\/p>

08\/11\/2024 15:53 (roy)<\/b>Assist Travis with blinds<\/p>

11\/11\/2024 13:09 (sandra)<\/b>requested access for kitchen blinds Friday 15th<\/p>

11\/11\/2024 14:06 (sandra)<\/b>tenant can provide access at 9.30 on Friday 15th for kitchen blinds <\/p>

15\/11\/2024 10:42 (travis)<\/b>Collection of blinds and fitment, disposed of old rubbish, packaging ect.<\/p>

15\/11\/2024 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62514","activity_ticket_id":"58222","ticket_reference":"HDT59307","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16573 - Redecoration Works ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/11\/24","activity_end":"2024-11-11 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71893","activity_notes":"Redecoration Works ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 14:22 (jane)<\/b>Requested to commence works on Monday 11th November <\/p>

06\/11\/2024 14:33 (jane)<\/b>Confirmed for Monday 11th November <\/p>

12\/11\/2024 05:47 (jack)<\/b>Done <\/p>

12\/11\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62515","activity_ticket_id":"58223","ticket_reference":"HDT59308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/24","activity_end":"2024-11-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71894","activity_notes":"list of works vacant collect keys reseal the shower inside and out so it is newclean the shower train, has paint spots on itHandle from sliding window has fallen off. can you refit this ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 14:10 (System)<\/b>Ticket Created<\/p>

06\/11\/2024 16:54 (sandra)<\/b>vacant collect keys <\/p>

07\/11\/2024 14:21 (travis)<\/b>Cut out all old mastic around shower tray, inside and outside,Applied a chemical mastic remover to leave a clean surface for reapplication.Cleaned off all paint splashes on tray and deep cleaned tray.Applied mastic seal inside and outside of tray in keeping with original colour.<\/p>

07\/11\/2024 14:25 (jane)<\/b>(Ticket Closed)<\/p>

07\/11\/2024 14:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2024 08:25 (travis)<\/b>Reattended and replaced wire tension spring to rear of secondary glazing locking clip,Tested and now working fine.<\/p>

08\/11\/2024 09:11 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62516","activity_ticket_id":"58224","ticket_reference":"HDT59309","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16572 - Redecoration Works ","ticket_address_1":"2-4 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"2-4 Mercer Walk","cs_id":"2900","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"2900","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/11\/24","activity_end":"2024-11-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71895","activity_notes":"Redecoration Works ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 14:18 (jane)<\/b>Requested to commence works on Thursday 7th and Friday 8th November <\/p>

06\/11\/2024 14:32 (jane)<\/b>Confirmed for Thursday 7th and Friday 8th November<\/p>

08\/11\/2024 11:41 (jack)<\/b>Done 860<\/p>

08\/11\/2024 12:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62517","activity_ticket_id":"58225","ticket_reference":"HDT59310","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace or fix lock to cleaners cupboard ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/24","activity_end":"2024-11-07 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71896","activity_notes":"replace or fix lock to cleaners cupboard in the basement area ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 14:29 (System)<\/b>Ticket Created<\/p>

06\/11\/2024 15:48 (travis)<\/b>Attended and removed broken night latch, sourced a replacement and will return to fit early tomorrow morning.<\/p>

07\/11\/2024 08:06 (travis)<\/b>New night latch fitted and tested.<\/p>

07\/11\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62518","activity_ticket_id":"58226","ticket_reference":"HDT59311","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"Electrical issues and kitchen tap ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/11\/24","activity_end":"2024-11-14 14:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71897","activity_notes":"Electrical issues and kitchen tap 1.Flickering light in our toilet.2.Light in stairwell not working.","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 14:35 (System)<\/b>Ticket Created<\/p>

06\/11\/2024 14:37 (jane)<\/b>Parts on order for lights <\/p>

07\/11\/2024 12:44 (sandra)<\/b>MK booked for Friday 8th<\/p>

11\/11\/2024 08:16 (michaelk)<\/b>Attended site to investigate kitchen tap fault. Unfortunately the tap inserts were found corroded and couldn't be repaired. Collected new universal tap inserts, returned to site, fitted inserts and left in full working order. 3hrs labour plus parts, total 179.99 ex vat.<\/p>

13\/11\/2024 11:37 (sandra)<\/b>booked for 14th<\/p>

15\/11\/2024 07:00 (alan)<\/b>Replace blown lamps on staircase and WC Quote to follow to convert 2 x fitting on staircase and 2 x downlights in lobby area 1st & 2nd floor lobbies by WCs to LED where fittings are not working and parts are now obsolete <\/p>

15\/11\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62519","activity_ticket_id":"58226","ticket_reference":"HDT59311","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"Electrical issues and kitchen tap ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/11\/24","activity_end":"2024-11-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71898","activity_notes":"Kitchen tap which may need a new washer wont turn off properly.","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 14:35 (System)<\/b>Ticket Created<\/p>

06\/11\/2024 14:37 (jane)<\/b>Parts on order for lights <\/p>

07\/11\/2024 12:44 (sandra)<\/b>MK booked for Friday 8th<\/p>

11\/11\/2024 08:16 (michaelk)<\/b>Attended site to investigate kitchen tap fault. Unfortunately the tap inserts were found corroded and couldn't be repaired. Collected new universal tap inserts, returned to site, fitted inserts and left in full working order. 3hrs labour plus parts, total 179.99 ex vat.<\/p>

13\/11\/2024 11:37 (sandra)<\/b>booked for 14th<\/p>

15\/11\/2024 07:00 (alan)<\/b>Replace blown lamps on staircase and WC Quote to follow to convert 2 x fitting on staircase and 2 x downlights in lobby area 1st & 2nd floor lobbies by WCs to LED where fittings are not working and parts are now obsolete <\/p>

15\/11\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62520","activity_ticket_id":"58227","ticket_reference":"HDT59312","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16575 - Redecoration of common parts staircase and corridors","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"17\/12\/24","activity_end":"2024-12-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71899","activity_notes":"Redecoration of common parts staircase and corridors","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 13:18 (jane)<\/b>Proposed a commencement date of 25th November to client, awaiting confirmation <\/p>

20\/11\/2024 10:48 (jane)<\/b>Chased client to confirm for Monday 25th November <\/p>

20\/11\/2024 10:55 (jane)<\/b>Confirmed for Monday 25th November to commence with redecoration, works will take approx 3 weeks <\/p>

17\/12\/2024 09:58 (sandra)<\/b>will be completed today 17th<\/p>

17\/12\/2024 19:57 (jack)<\/b>Complete <\/p>

18\/12\/2024 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62521","activity_ticket_id":"58228","ticket_reference":"HDT59313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The POU water heater isn\u00e2\u20ac\u2122t getting any power. It looks like the fuse in the wall requires replacement. ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/24","activity_end":"2024-11-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71900","activity_notes":"The POU water heater isnt getting any power. It looks like the fuse in the wall requires replacement. ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 15:41 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 07:19 (alan)<\/b>Replace blown fuse to water heater <\/p>

08\/11\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62522","activity_ticket_id":"58229","ticket_reference":"HDT59314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16280 - To supply and fit new access panel to the toilet and clear hopper-head ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/11\/24","activity_end":"2024-11-13 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71901","activity_notes":"To supply and fit new access panel to the toilet and clear hopper-head ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 09:36 (sandra)<\/b>Booked for 13th with keys <\/p>

13\/11\/2024 11:11 (travis)<\/b>Cut out section of damaged boxing in and fitted plastic inspection hatch.Gained access to roof area and cleared out gully outlet above.<\/p>

13\/11\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62523","activity_ticket_id":"58230","ticket_reference":"HDT59315","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16578 - Water damage redecoration to bathroom ","ticket_address_1":"Flat 2, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, Wellington Court ","cs_id":"3027","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3027","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/11\/24","activity_end":"2024-11-12 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71902","activity_notes":"Water damage redecoration to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 14:27 (sandra)<\/b>requested Tuesday 11th <\/p>

08\/11\/2024 15:53 (sandra)<\/b>with keys<\/p>

12\/11\/2024 14:08 (sandra)<\/b>Tuesday 12th<\/p>

12\/11\/2024 14:35 (jack)<\/b>Done 240<\/p>

12\/11\/2024 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62524","activity_ticket_id":"58232","ticket_reference":"HDT59317","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove all signage from side of building at the back of Hawksmoor - Mercers Lynne Henderson Budget ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/24","activity_end":"2024-11-11 15:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71903","activity_notes":"Remove all signage from side of building at the back of Hawksmoor ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 16:08 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:53 (travis)<\/b>Removed and disposed off all high level wall mounted signage.<\/p>

11\/11\/2024 13:57 (alan)<\/b>Assist Travis <\/p>

12\/11\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62525","activity_ticket_id":"58233","ticket_reference":"HDT59318","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"faulty light in the hallway","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/24","activity_end":"2024-11-08 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71904","activity_notes":"faulty light in the hallway","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 09:58 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 10:49 (alan)<\/b>Replace blown transformer to hallway light <\/p>

08\/11\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62526","activity_ticket_id":"58234","ticket_reference":"HDT59319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Missing section of trunking lid in electrical cupboard ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/24","activity_end":"2024-11-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71905","activity_notes":"Missing section of trunking lid in electrical cupboard ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 10:02 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 08:49 (alan)<\/b>Replace missing trunking lid in electrical cupboard <\/p>

19\/11\/2024 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62527","activity_ticket_id":"58005","ticket_reference":"HDT59090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3052","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3052","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/11\/24","activity_end":"2024-11-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71906","activity_notes":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTERFlat 3, 13 Goodwins Court -Please use the management key. Flat 5, 33 Cranbourn Street -Tenant will be at home to provide the access for 9:30am Flat 2, 13 New Row -Please use the management key.Flat 1, Goodwins House, 55-58 St Martins Lane -no respond from Tenant so please use the management key but please be careful tenant might be at home?38a William IV Street Main door keys ","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:51 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:00 (jane)<\/b>Commencing common parts gutter clearance next week <\/p>

11\/10\/2024 16:29 (jane)<\/b>For Friday 18th October - scheduling in 5 x roofs <\/p>

17\/10\/2024 10:00 (jane)<\/b>Attending Friday 18th October 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine StreetKeys from security for access <\/p>

18\/10\/2024 11:49 (jane)<\/b>13-15 Tavistock Street17-21 Tavistock Street34 Wellington Street36 Wellington Street30 Wellington Street Access required to top floor office could you kindly inform the office we are attending on Monday please Tuesday 22nd October 39 Wiliam IV Street36 St Martins Lane60 Chandos Place38 William IV Street40-42 William IV Street - Access through vacant restaurant<\/p>

22\/10\/2024 16:20 (jane)<\/b>Requested access for Friday 25th October 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 348 Chandos Place Access via Top Floor Flat <\/p>

25\/10\/2024 15:15 (jane)<\/b>Arranging access for Friday 1st November 34 Tavistock Street 36-38 Tavistock Street 32 Wellington Street 38 Wellington Street 44 Wellington Street & 3 Russell Street <\/p>

01\/11\/2024 16:08 (jane)<\/b>For Monday 4th November 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B Tuesday 5th November 30 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Keys for main front door\/roof door (Visual inspection as clearance been recently carried out)77-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

07\/11\/2024 10:03 (jane)<\/b>For Friday 8th November Flat 3, 13 Goodwins Court -Please use the management key. Flat 5, 33 Cranbourn Street -Tenant will be at home to provide the access for 9:30am Flat 2, 13 New Row -Please use the management key.Flat 1, Goodwins House, 55-58 St Martins Lane -no respond from Tenant so please use the management key but please be careful tenant might be at home?38a William IV Street Main door keys <\/p>

08\/11\/2024 15:19 (jane)<\/b>For Friday 15th November 31 St Martins Lane 9am 44B Floral Street Flat 1 10:30am 44A Floral Street 1st Office Uncoded 34 Tavistock Street - Office<\/p>

15\/11\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62528","activity_ticket_id":"58235","ticket_reference":"HDT59320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas safety on Commercial boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/24","activity_end":"2024-11-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71907","activity_notes":"Gas safety on Commercial boiler with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 10:07 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 09:54 (sandra)<\/b>Booked for 13th<\/p>

20\/11\/2024 07:16 (michaelk)<\/b>Completed commercial gas inspection 205<\/p>

20\/11\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62529","activity_ticket_id":"58236","ticket_reference":"HDT59321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven not working and light in bathroom needs replacing ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/24","activity_end":"2024-11-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71908","activity_notes":"oven not working and light in bathroom needs replacing electric oven not working tenant home today after 2pm ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 10:51 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 12:10 (sandra)<\/b>tenant home after 2 pm <\/p>

08\/11\/2024 07:17 (alan)<\/b>Repair loose connection on cooker and order replacement parts for bathroom lights <\/p>

08\/11\/2024 09:19 (jane)<\/b>Repaired loose connection on cooker and ordered replacement parts for bathroom lights - Email Sent<\/b><\/p>

13\/11\/2024 09:45 (sandra)<\/b>Spoke to Alan - still awaiting part<\/p>

15\/11\/2024 07:02 (alan)<\/b>Return to site and repair bathroom lights <\/p>

15\/11\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62530","activity_ticket_id":"58236","ticket_reference":"HDT59321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"oven not working and light in bathroom needs replacing ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/24","activity_end":"2024-11-12 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71909","activity_notes":"oven not working - tenant at home this afternoon after 2pm I tried using my oven this evening and it appears to be switching on, with the gas running but is not heating up. I tried it a few times and unfortunately nothing seems to work. I've switched it off for now, but I'm concerned as the gas did appear to run which could be unsafe- could maintenance assistance please look at it as soon as possible","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2024 10:51 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 12:10 (sandra)<\/b>tenant home after 2 pm <\/p>

08\/11\/2024 07:17 (alan)<\/b>Repair loose connection on cooker and order replacement parts for bathroom lights <\/p>

08\/11\/2024 09:19 (jane)<\/b>Repaired loose connection on cooker and ordered replacement parts for bathroom lights - Email Sent<\/b><\/p>

13\/11\/2024 09:45 (sandra)<\/b>Spoke to Alan - still awaiting part<\/p>

15\/11\/2024 07:02 (alan)<\/b>Return to site and repair bathroom lights <\/p>

15\/11\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62531","activity_ticket_id":"58237","ticket_reference":"HDT59322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16580 - Replacement blinds ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/24","activity_end":"2024-11-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71910","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 14:21 (jane)<\/b>Privacy blinds dispatch date - Anticipated Dispatch Date - 17\/12\/2024 Blackout blind - Anticipated Dispatch Date - Early January <\/p>

08\/11\/2024 09:41 (sandra)<\/b>privacy film received<\/p>

20\/11\/2024 14:59 (sandra)<\/b>Blinds in reception for Monday 25th<\/p>

20\/11\/2024 15:15 (sandra)<\/b>booked for Monday 25th with keys <\/p>

25\/11\/2024 13:45 (travis)<\/b>Blinds fitted in living room and bedroom.<\/p>

25\/11\/2024 13:45 (travis)<\/b>Blinds fitted in living room and bedroom.<\/p>

26\/11\/2024 08:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62532","activity_ticket_id":"58238","ticket_reference":"HDT59323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from above through ceiling in entrance way","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/24","activity_end":"2024-11-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71911","activity_notes":"leak from above through ceiling in entrance way","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 14:39 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 15:35 (travis)<\/b>Repaired a leak behind the washing machine (feeeld pipe). electrician required.<\/p>

11\/11\/2024 14:28 (alan)<\/b>Check electrical in common parts following leak from flat above <\/p>

12\/11\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62533","activity_ticket_id":"58223","ticket_reference":"HDT59308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/24","activity_end":"2024-11-08 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71912","activity_notes":"Handle from sliding window has fallen off. can you refit this ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 14:10 (System)<\/b>Ticket Created<\/p>

06\/11\/2024 16:54 (sandra)<\/b>vacant collect keys <\/p>

07\/11\/2024 14:21 (travis)<\/b>Cut out all old mastic around shower tray, inside and outside,Applied a chemical mastic remover to leave a clean surface for reapplication.Cleaned off all paint splashes on tray and deep cleaned tray.Applied mastic seal inside and outside of tray in keeping with original colour.<\/p>

07\/11\/2024 14:25 (jane)<\/b>(Ticket Closed)<\/p>

07\/11\/2024 14:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/11\/2024 08:25 (travis)<\/b>Reattended and replaced wire tension spring to rear of secondary glazing locking clip,Tested and now working fine.<\/p>

08\/11\/2024 09:11 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62534","activity_ticket_id":"58239","ticket_reference":"HDT59324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Red gate and access gate not working ","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/24","activity_end":"2024-11-07 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71913","activity_notes":"Red gate and access gate not working ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 16:30 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 16:30 (sandra)<\/b>phoned in by Alan <\/p>

08\/11\/2024 07:25 (alan)<\/b>Reset break glass to gates Advise lilain that her access control person is needed due to door entry not working <\/p>

08\/11\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62535","activity_ticket_id":"58238","ticket_reference":"HDT59323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from above through ceiling in entrance way","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/24","activity_end":"2024-11-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71914","activity_notes":"Leak from Flat 1 - electrics need checking from washing machine where leak was coming from ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2024 14:39 (System)<\/b>Ticket Created<\/p>

07\/11\/2024 15:35 (travis)<\/b>Repaired a leak behind the washing machine (feeeld pipe). electrician required.<\/p>

11\/11\/2024 14:28 (alan)<\/b>Check electrical in common parts following leak from flat above <\/p>

12\/11\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62536","activity_ticket_id":"58240","ticket_reference":"HDT59325","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14336 - Portable Appliance Testing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/11\/24","activity_end":"2024-11-29 09:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71915","activity_notes":"Portable Appliance Testing ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 15:07 (sandra)<\/b>OOH works for early one morning<\/p>

21\/11\/2024 14:21 (jane)<\/b>Attending Thursday 28th November at 6am as agreed with John from KPF <\/p>

02\/12\/2024 06:14 (alan)<\/b>Quoted works <\/p>

02\/12\/2024 06:14 (alan)<\/b>Quoted works <\/p>

02\/12\/2024 08:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62537","activity_ticket_id":"58241","ticket_reference":"HDT59326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"test the safety valve ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/24","activity_end":"2024-11-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71916","activity_notes":"Due to operational constraints, it was not possible to test the safety valve at this examination. It is recommended that an appropriate functional test of the safety valve is undertaken and documented, as part of a scheduled maintenance routine, as described in Regulation 5 of the Provision and Use of Work Equipment Regulations 1998 (PUWER). Safety valve marked at 6 Bar, please ensure that the safety valve is suitably protecting the system. Combustion gas analysis does not form part of the scope of this inspection. As a 'duty of care' the user is advised that he should give consideration to the completion of this on an annual basis in order to meet his duties under Regulation 5 of the Provision and Use of Work Equipment Regulations 1998. This hot water heating boiler does not contain a relevant fluid as determined by the Pressure Systems Safety Regulations 2000 and does not therefore need to be Specified or examined within a Written Scheme of Examination. We could not ascertain the safe operating limits, safe operating limits must be clearly and durably marked on the system. The safety valve should be maintained in working order to prevent risk from system failure in the event of blocked pipework or vent system","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 09:17 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 09:18 (sandra)<\/b>Booked for 13th <\/p>

20\/11\/2024 07:23 (michaelk)<\/b>Attended site to inspect the boiler 6bar safety valves detailed in the cbre report. Due to the age of the valves, in my opinion it will be cost effective to replace the valves rather than pressure testing them, as we could have letting- by issues when putting them back into service.I will provide a quote to replace both 6 bar valves. 1hr labour 55<\/p>

20\/11\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62538","activity_ticket_id":"58180","ticket_reference":"HDT59265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove fallen debris from ceiling ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/11\/24","activity_end":"2024-11-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71917","activity_notes":"the wall by the blinds needs to be filled and redecorated ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2024 10:45 (System)<\/b>Ticket Created<\/p>

30\/10\/2024 10:46 (sandra)<\/b>The tenant can only provide access at 4pm.<\/p>

30\/10\/2024 17:46 (roy)<\/b>No debris to remove.Double roller blind fallen down. Bracket mounted on a small block of timber but ideally the timber needs to span about 10 foot as this would make it stronger to mount 2 sets of blinds plus the size of screws used are not long enough as the plaster above window is all live so we need longer screws, size 10 or 12.Hence this is why the brackets was mounted on timber .Tenant wanted us to return after 3pm but I said it has to be in the morning in case we hit any difficulty so 10am is best.She said next week some time<\/p>

31\/10\/2024 12:20 (sandra)<\/b>blinds need to be refitted <\/p>

01\/11\/2024 12:55 (sandra)<\/b>requested 7th awaiting confirmation <\/p>

01\/11\/2024 16:30 (sandra)<\/b>booked by Lilian for Friday at 9am <\/p>

08\/11\/2024 11:58 (travis)<\/b>Alterations to blind width and refitting onto metal frames.Decoration required to area above windows.<\/p>

08\/11\/2024 15:54 (sandra)<\/b>Wednesday 13th with keys <\/p>

13\/11\/2024 10:05 (sandra)<\/b>rebooked for 15th<\/p>

15\/11\/2024 10:45 (jack)<\/b>Done 95<\/p>

15\/11\/2024 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62539","activity_ticket_id":"58242","ticket_reference":"HDT59327","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 13th and Thursday 14th November","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"13\/11\/24","activity_end":"2024-11-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71918","activity_notes":"Handyman Services for Wednesday 13th and Thursday 14th November","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2024 09:31 (System)<\/b>Ticket Created<\/p>

14\/11\/2024 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62540","activity_ticket_id":"58243","ticket_reference":"HDT59328","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"shelf to be put up on 3rd Floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/24","activity_end":"2024-11-08 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71919","activity_notes":"shelf to be put up on 3rd Floor ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 10:03 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 10:51 (alan)<\/b>Fix up shelving unit 3rd floor <\/p>

08\/11\/2024 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62541","activity_ticket_id":"58244","ticket_reference":"HDT59329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16579 - Redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"22\/11\/24","activity_end":"2024-11-22 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71920","activity_notes":"Redecoration works Option Two To allow for a decorating team to attend the above site and carry out all necessary protection works as required. To carry out preparation works to all ceilings, walls and woodwork\/doors Apply 2no coats of colour match emulsion to ceilings and walls, undercoat all woodwork followed by 1No: top coat. Remove all protection works and clean site on completion. ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2024 11:43 (sandra)<\/b>booked for 22nd <\/p>

26\/11\/2024 11:35 (sandra)<\/b>I've informed Lilian the windows in the living room are rotten and damp. So ive scraped them back and exposed them but will need time to dry before painting. I believe Travis has made an attempt to seal the outside so hopefully that'll work<\/p>

27\/11\/2024 12:42 (jack)<\/b>Done minus living room windows, will have to attend once fixed and completely dry <\/p>

27\/11\/2024 13:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62542","activity_ticket_id":"58245","ticket_reference":"HDT59330","ticket_client":"2170","client_name":"Kova Patisserie ","ticket_title":"Leak on tea machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20a Newport Court ","cs_id":"3059","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3059","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/11\/24","activity_end":"2024-11-08 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71921","activity_notes":"Leak on tea machine ","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 14:01 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 14:47 (travis)<\/b>Attended and tightened up water feed pipe after applying PTFE tape, although the leak has reduced in flow,there is still a slight leak from the faulty flexi feed pipe where it meets its crimped metal end. I won't be able to source this pipe but not sure if our plumber could through his suppliers,will send a video via email.<\/p>

12\/11\/2024 10:02 (michaelk)<\/b>No work required <\/p>

12\/11\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62543","activity_ticket_id":"58245","ticket_reference":"HDT59330","ticket_client":"2170","client_name":"Kova Patisserie ","ticket_title":"Leak on tea machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"20a Newport Court ","cs_id":"3059","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3059","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/24","activity_end":"2024-11-11 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71922","activity_notes":"Hi Mike, please see below from TravisAttended and tightened up water feed pipe after applying PTFE tape, although the leak has reduced in flow,there is still a slight leak from the faulty flexi feed pipe where it meets its crimped metal end. I won't be able to source this pipe but not sure if our plumber could through his suppliers,will send a video via email.","activity_timesheet":"2","ticket_notes_combined":"

08\/11\/2024 14:01 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 14:47 (travis)<\/b>Attended and tightened up water feed pipe after applying PTFE tape, although the leak has reduced in flow,there is still a slight leak from the faulty flexi feed pipe where it meets its crimped metal end. I won't be able to source this pipe but not sure if our plumber could through his suppliers,will send a video via email.<\/p>

12\/11\/2024 10:02 (michaelk)<\/b>No work required <\/p>

12\/11\/2024 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62544","activity_ticket_id":"58005","ticket_reference":"HDT59090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3052","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3052","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"15\/11\/24","activity_end":"2024-11-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71923","activity_notes":"Routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTERFor Friday 15th November 31 St Martins Lane 9am 44B Floral Street Flat 1 10:30am 44A Floral Street 1st Office Uncoded 34 Tavistock Street - Office","activity_timesheet":null,"ticket_notes_combined":"

11\/10\/2024 09:51 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 10:00 (jane)<\/b>Commencing common parts gutter clearance next week <\/p>

11\/10\/2024 16:29 (jane)<\/b>For Friday 18th October - scheduling in 5 x roofs <\/p>

17\/10\/2024 10:00 (jane)<\/b>Attending Friday 18th October 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine StreetKeys from security for access <\/p>

18\/10\/2024 11:49 (jane)<\/b>13-15 Tavistock Street17-21 Tavistock Street34 Wellington Street36 Wellington Street30 Wellington Street Access required to top floor office could you kindly inform the office we are attending on Monday please Tuesday 22nd October 39 Wiliam IV Street36 St Martins Lane60 Chandos Place38 William IV Street40-42 William IV Street - Access through vacant restaurant<\/p>

22\/10\/2024 16:20 (jane)<\/b>Requested access for Friday 25th October 23-25 Garrick Street Access via Flat 939 King Street Access via Flat 543 Chandos Place Access via Flat 361 Chandos Place Access via Flat 348 Chandos Place Access via Top Floor Flat <\/p>

25\/10\/2024 15:15 (jane)<\/b>Arranging access for Friday 1st November 34 Tavistock Street 36-38 Tavistock Street 32 Wellington Street 38 Wellington Street 44 Wellington Street & 3 Russell Street <\/p>

01\/11\/2024 16:08 (jane)<\/b>For Monday 4th November 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B Tuesday 5th November 30 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Keys for main front door\/roof door (Visual inspection as clearance been recently carried out)77-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

07\/11\/2024 10:03 (jane)<\/b>For Friday 8th November Flat 3, 13 Goodwins Court -Please use the management key. Flat 5, 33 Cranbourn Street -Tenant will be at home to provide the access for 9:30am Flat 2, 13 New Row -Please use the management key.Flat 1, Goodwins House, 55-58 St Martins Lane -no respond from Tenant so please use the management key but please be careful tenant might be at home?38a William IV Street Main door keys <\/p>

08\/11\/2024 15:19 (jane)<\/b>For Friday 15th November 31 St Martins Lane 9am 44B Floral Street Flat 1 10:30am 44A Floral Street 1st Office Uncoded 34 Tavistock Street - Office<\/p>

15\/11\/2024 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62545","activity_ticket_id":"58246","ticket_reference":"HDT59331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"intercom not working ","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"11\/11\/24","activity_end":"2024-11-11 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71924","activity_notes":"intercom not working ","activity_timesheet":null,"ticket_notes_combined":"

08\/11\/2024 15:23 (System)<\/b>Ticket Created<\/p>

08\/11\/2024 15:23 (sandra)<\/b>booked for Monday <\/p>

12\/11\/2024 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62546","activity_ticket_id":"58247","ticket_reference":"HDT59332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/24","activity_end":"2024-11-10 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71925","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2024 16:51 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 08:18 (roy)<\/b>No hot water or heatingRepressured and checked for leaks, none found<\/p>

12\/11\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62547","activity_ticket_id":"58248","ticket_reference":"HDT59333","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Radiator has fallen off the wall in the bathroom ","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/24","activity_end":"2024-11-11 12:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71926","activity_notes":"Radiator has fallen off the wall in the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2024 10:19 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 14:25 (sandra)<\/b>keys but tenant may be home <\/p>

12\/11\/2024 10:01 (michaelk)<\/b>Attended site, new brackets and element required. 2hrs labour 105.I'll forward a quote to replace both.<\/p>

12\/11\/2024 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62548","activity_ticket_id":"58249","ticket_reference":"HDT59334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement oven seal to be ordered and given to tenant to fit ","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"824","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"824","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/24","activity_end":"2024-11-21 08:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71927","activity_notes":"replacement oven seal to be ordered and given to tenant to fit Neff B14M62N0GB\/01 Cooker & Oven Seal","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2024 13:02 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 10:16 (alan)<\/b>Drop off oven seal to flat <\/p>

21\/11\/2024 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62549","activity_ticket_id":"58250","ticket_reference":"HDT59335","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16582 - Redecoration","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"110 Long Acre","cs_id":"3060","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NR","ticket_client_site":"3060","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"21\/11\/24","activity_end":"2024-11-21 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71928","activity_notes":"Redecoration to basement staircase 1","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2024 08:25 (jack)<\/b>Done 770<\/p>

19\/11\/2024 08:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62550","activity_ticket_id":"58232","ticket_reference":"HDT59317","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Remove all signage from side of building at the back of Hawksmoor - Mercers Lynne Henderson Budget ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/24","activity_end":"2024-11-11 14:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71929","activity_notes":"Remove all signage from side of building at the back of Hawksmoor ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2024 16:08 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 13:53 (travis)<\/b>Removed and disposed off all high level wall mounted signage.<\/p>

11\/11\/2024 13:57 (alan)<\/b>Assist Travis <\/p>

12\/11\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62551","activity_ticket_id":"58251","ticket_reference":"HDT59336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet not flushing effectively ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/24","activity_end":"2024-11-12 12:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71930","activity_notes":"toilet not flushing effectively Tuesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2024 15:24 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 15:25 (sandra)<\/b>Tuesday with keys <\/p>

13\/11\/2024 06:37 (michaelk)<\/b>Attended site to investigate toilet flush. I have increased the cistern level and adjusted the flush arm. I will quote to replace the syphon with a fixed wired system, but we have left the toilet as good condition as it can be. 2hrs labour 105<\/p>

13\/11\/2024 09:24 (jane)<\/b>Attended site to investigate toilet flush, we have increased the cistern level and adjusted the flush arm, we will order and replace the syphon with a fixed wired system, - Email Sent<\/b><\/p>

13\/11\/2024 11:23 (sandra)<\/b>access requested for Thursday <\/p>

15\/11\/2024 10:00 (sandra)<\/b>requested for Tuesday 19th. Waiting confirmation <\/p>

15\/11\/2024 10:13 (sandra)<\/b>Tuesday 19th with keys <\/p>

20\/11\/2024 07:32 (michaelk)<\/b>Attended site to carry out the quoted work upgrading the toilet flush system. Left in full working order. 169.99 ex vat.<\/p>

20\/11\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62552","activity_ticket_id":"58252","ticket_reference":"HDT59337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"low water pressure and window not shutting ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/11\/24","activity_end":"2024-11-12 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71931","activity_notes":"BOOKED FOR TUESDAY 12TH - TENANT WILL BE HOME ALL DAY First, our window isnt shutting properly. Tom closed it as usual, but a screw dropped out, and now the internal window doesnt close fully, leaving a 15 cm gap. ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2024 16:03 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 16:23 (sandra)<\/b>BOOKED FOR TUESDAY 12TH WITH NAOMI <\/p>

11\/11\/2024 16:23 (sandra)<\/b>Booked with tenant who will be home all day <\/p>

12\/11\/2024 09:35 (travis)<\/b>Attended and found the left tension spring has failed and come out of its protective sleeve and away from the window (secondary glazing),20\/20 doors and windows will be required to repair\/replace this.<\/p>

12\/11\/2024 09:54 (sandra)<\/b>Sent to twenty-twenty for an appointment<\/p>

13\/11\/2024 06:34 (michaelk)<\/b>Attended site to investigate reported low water pressure. I will forward a quote to replace the mains combination valve. 2hrs labour 105<\/p>

13\/11\/2024 09:27 (jane)<\/b>Checked water pressure The mains combi valve requires replacing, to supply and fit the replacement with pipe modifications, parts on order - Email Sent<\/b><\/p>

13\/11\/2024 11:18 (sandra)<\/b>access requested for Thursday 14th to fit valve <\/p>

13\/11\/2024 11:45 (sandra)<\/b>tenant home for access <\/p>

14\/11\/2024 19:03 (michaelk)<\/b>Attended site to draindown the cold water service and replace the faulty combination valve. Replaced the valve and tested all outlets, resulting in an improvement on the cold water pressure. 4hrs labour plus parts, total 70 ex vat.<\/p>

15\/11\/2024 12:04 (sandra)<\/b>requested access for twentytwenty for Monday 18th - waiting for confirmation <\/p>

18\/11\/2024 10:24 (sandra)<\/b>access requested for Friday 22nd awaiting confirmation <\/p>

18\/11\/2024 11:17 (sandra)<\/b>confirmed access with tenant for Friday 22nd <\/p>

26\/11\/2024 09:30 (sandra)<\/b>tenant not at home and no contact with Edyta as on annual leave. No one else able to help.<\/p>

26\/11\/2024 09:30 (sandra)<\/b>access requested for Wednesday 8am<\/p>

04\/12\/2024 13:37 (jane)<\/b>Tenant to provide access on Thursday 5th Dec for TwentyTwenty <\/p>

05\/12\/2024 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62553","activity_ticket_id":"58252","ticket_reference":"HDT59337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"low water pressure and window not shutting ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/24","activity_end":"2024-11-12 11:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71932","activity_notes":"BOOKED FOR TUESDAY WITH TENANT WHO WILL BE HOME ALL DAY The water pressure in our kitchen. The tap has very low pressure, and after speaking with our neighbours, it seems theirs is fine.","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2024 16:03 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 16:23 (sandra)<\/b>BOOKED FOR TUESDAY 12TH WITH NAOMI <\/p>

11\/11\/2024 16:23 (sandra)<\/b>Booked with tenant who will be home all day <\/p>

12\/11\/2024 09:35 (travis)<\/b>Attended and found the left tension spring has failed and come out of its protective sleeve and away from the window (secondary glazing),20\/20 doors and windows will be required to repair\/replace this.<\/p>

12\/11\/2024 09:54 (sandra)<\/b>Sent to twenty-twenty for an appointment<\/p>

13\/11\/2024 06:34 (michaelk)<\/b>Attended site to investigate reported low water pressure. I will forward a quote to replace the mains combination valve. 2hrs labour 105<\/p>

13\/11\/2024 09:27 (jane)<\/b>Checked water pressure The mains combi valve requires replacing, to supply and fit the replacement with pipe modifications, parts on order - Email Sent<\/b><\/p>

13\/11\/2024 11:18 (sandra)<\/b>access requested for Thursday 14th to fit valve <\/p>

13\/11\/2024 11:45 (sandra)<\/b>tenant home for access <\/p>

14\/11\/2024 19:03 (michaelk)<\/b>Attended site to draindown the cold water service and replace the faulty combination valve. Replaced the valve and tested all outlets, resulting in an improvement on the cold water pressure. 4hrs labour plus parts, total 70 ex vat.<\/p>

15\/11\/2024 12:04 (sandra)<\/b>requested access for twentytwenty for Monday 18th - waiting for confirmation <\/p>

18\/11\/2024 10:24 (sandra)<\/b>access requested for Friday 22nd awaiting confirmation <\/p>

18\/11\/2024 11:17 (sandra)<\/b>confirmed access with tenant for Friday 22nd <\/p>

26\/11\/2024 09:30 (sandra)<\/b>tenant not at home and no contact with Edyta as on annual leave. No one else able to help.<\/p>

26\/11\/2024 09:30 (sandra)<\/b>access requested for Wednesday 8am<\/p>

04\/12\/2024 13:37 (jane)<\/b>Tenant to provide access on Thursday 5th Dec for TwentyTwenty <\/p>

05\/12\/2024 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62554","activity_ticket_id":"58253","ticket_reference":"HDT59338","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Toilet not flushing ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/24","activity_end":"2024-11-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71933","activity_notes":"Toilet not flushing Ask for Naomi on arrival Tuesday 12th","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2024 16:10 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 16:11 (sandra)<\/b>Ask for Naomi on arrival Tuesday 12th<\/p>

13\/11\/2024 06:32 (michaelk)<\/b>Attended site and repaired ladies toilet first floor, leaving in full working order. 2hrs labour 105<\/p>

13\/11\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62555","activity_ticket_id":"58252","ticket_reference":"HDT59337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"low water pressure and window not shutting ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"05\/12\/24","activity_end":"2024-12-05 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71934","activity_notes":"First, our window isnt shutting properly. Tom closed it as usual, but a screw dropped out, and now the internal window doesnt close fully, leaving a 15 cm gap. ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2024 16:03 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 16:23 (sandra)<\/b>BOOKED FOR TUESDAY 12TH WITH NAOMI <\/p>

11\/11\/2024 16:23 (sandra)<\/b>Booked with tenant who will be home all day <\/p>

12\/11\/2024 09:35 (travis)<\/b>Attended and found the left tension spring has failed and come out of its protective sleeve and away from the window (secondary glazing),20\/20 doors and windows will be required to repair\/replace this.<\/p>

12\/11\/2024 09:54 (sandra)<\/b>Sent to twenty-twenty for an appointment<\/p>

13\/11\/2024 06:34 (michaelk)<\/b>Attended site to investigate reported low water pressure. I will forward a quote to replace the mains combination valve. 2hrs labour 105<\/p>

13\/11\/2024 09:27 (jane)<\/b>Checked water pressure The mains combi valve requires replacing, to supply and fit the replacement with pipe modifications, parts on order - Email Sent<\/b><\/p>

13\/11\/2024 11:18 (sandra)<\/b>access requested for Thursday 14th to fit valve <\/p>

13\/11\/2024 11:45 (sandra)<\/b>tenant home for access <\/p>

14\/11\/2024 19:03 (michaelk)<\/b>Attended site to draindown the cold water service and replace the faulty combination valve. Replaced the valve and tested all outlets, resulting in an improvement on the cold water pressure. 4hrs labour plus parts, total 70 ex vat.<\/p>

15\/11\/2024 12:04 (sandra)<\/b>requested access for twentytwenty for Monday 18th - waiting for confirmation <\/p>

18\/11\/2024 10:24 (sandra)<\/b>access requested for Friday 22nd awaiting confirmation <\/p>

18\/11\/2024 11:17 (sandra)<\/b>confirmed access with tenant for Friday 22nd <\/p>

26\/11\/2024 09:30 (sandra)<\/b>tenant not at home and no contact with Edyta as on annual leave. No one else able to help.<\/p>

26\/11\/2024 09:30 (sandra)<\/b>access requested for Wednesday 8am<\/p>

04\/12\/2024 13:37 (jane)<\/b>Tenant to provide access on Thursday 5th Dec for TwentyTwenty <\/p>

05\/12\/2024 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62556","activity_ticket_id":"58254","ticket_reference":"HDT59339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen bin drawer issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/24","activity_end":"2024-11-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71935","activity_notes":"Kitchen bin drawer issues The cupboard where the bins are has dislocated and it's not same to open it.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 10:00 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 10:01 (sandra)<\/b>Travis to attend on Monday 18th.The tenant can provide access at 10am.<\/p>

18\/11\/2024 12:21 (travis)<\/b>Collection of keys and gained access to above property,Repairs carried out to kitchen sliding recycling section,Refitted and tested,Levelled washing machine to left to stop doors binding when closed.<\/p>

19\/11\/2024 08:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62557","activity_ticket_id":"58255","ticket_reference":"HDT59340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/24","activity_end":"2024-12-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71936","activity_notes":"inter-tenancy checks 5th December #-Bedroom window-hairline cracked glass window(far right bedroom)can you take a look and report back with pictures what sort of window it is","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 10:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:24 (sandra)<\/b>booked 2nd December - vacant <\/p>

02\/12\/2024 10:00 (sandra)<\/b>rescheduled for Thursday 5th<\/p>

04\/12\/2024 07:42 (michaelk)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. 2hrs labour plus parts, total 110.99.<\/p>

04\/12\/2024 09:12 (jane)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. - Email Sent<\/b><\/p>

05\/12\/2024 12:49 (alan)<\/b>Replace faulty dimmer module to bedroom 2 and replace 4 LED lamp in bedroom 2 for dimmable compatible lamps<\/p>

05\/12\/2024 14:04 (travis)<\/b>Itc carried out.<\/p>

09\/12\/2024 14:25 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:35 (michaelk)<\/b>Attended site to carry out repairs to the bathroom toilet and the ensuite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the ensuite bathroom was stripped down with new o-rings seals fitted to leave in full working order. 4hrs labour plus parts, total 273.40 ex vat.<\/p>

11\/12\/2024 09:22 (jane)<\/b>Attended site to carry out repairs to the bathroom toilet and the en-suite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the en-suite bathroom was stripped down with new o-rings seals fitted to leave in full working order. - Email Sent<\/b><\/p>

16\/12\/2024 13:45 (travis)<\/b>Completion of itc works,All rad pipe covers replaced x18,Items removed and disposed off,Window restrictors replaced,Window trims refitted,Toilet seat tightened up.<\/p>

17\/12\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>

07\/01\/2025 15:22 (alan)<\/b>Replace missing lamp shade in main room <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62558","activity_ticket_id":"58056","ticket_reference":"HDT59141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and redec","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"22\/11\/24","activity_end":"2024-11-22 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71937","activity_notes":"Inter-tenancy checks and redec vacant Jack to decorate on 22nd Nov(issue with condensation in the bathroom-Alan to check on extract fan & to remove kitchen blinds totally-no replacement required) ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2024 12:31 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:32 (sandra)<\/b>25th November <\/p>

12\/11\/2024 10:51 (sandra)<\/b>now 21st Jack to decorate on 22nd Nov <\/p>

20\/11\/2024 14:43 (sandra)<\/b>Lilian to give access at 8am <\/p>

21\/11\/2024 11:11 (alan)<\/b>Clean and service ventilation unitReplace filters of ventilation unit leaving for Work order<\/p>

21\/11\/2024 11:20 (jane)<\/b>(Ticket Closed)<\/p>

21\/11\/2024 15:27 (travis)<\/b>Itc check and works <\/p>

21\/11\/2024 15:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>

25\/11\/2024 13:36 (travis)<\/b>Sealed around outside of windows to prevent rainwater ingress,asked by Lillian to carry out.<\/p>

26\/11\/2024 13:16 (travis)<\/b>Returned and removed\/disposed off living room and bedroom blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62559","activity_ticket_id":"58056","ticket_reference":"HDT59141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and redec","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/24","activity_end":"2024-11-21 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71938","activity_notes":"Inter-tenancy checks and redec (issue with condensation in the bathroom-Alan to check on extract fan ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:31 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:32 (sandra)<\/b>25th November <\/p>

12\/11\/2024 10:51 (sandra)<\/b>now 21st Jack to decorate on 22nd Nov <\/p>

20\/11\/2024 14:43 (sandra)<\/b>Lilian to give access at 8am <\/p>

21\/11\/2024 11:11 (alan)<\/b>Clean and service ventilation unitReplace filters of ventilation unit leaving for Work order<\/p>

21\/11\/2024 11:20 (jane)<\/b>(Ticket Closed)<\/p>

21\/11\/2024 15:27 (travis)<\/b>Itc check and works <\/p>

21\/11\/2024 15:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>

25\/11\/2024 13:36 (travis)<\/b>Sealed around outside of windows to prevent rainwater ingress,asked by Lillian to carry out.<\/p>

26\/11\/2024 13:16 (travis)<\/b>Returned and removed\/disposed off living room and bedroom blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62560","activity_ticket_id":"58256","ticket_reference":"HDT59341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/24","activity_end":"2024-11-20 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71939","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 11:43 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 11:43 (sandra)<\/b>Booked for 20th <\/p>

20\/11\/2024 12:06 (roy)<\/b>Pat test<\/p>

20\/11\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62561","activity_ticket_id":"58257","ticket_reference":"HDT59342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"924","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/24","activity_end":"2024-11-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71940","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 11:44 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 11:44 (sandra)<\/b>booked for 20th <\/p>

20\/11\/2024 11:39 (roy)<\/b>Pat test<\/p>

20\/11\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62562","activity_ticket_id":"58258","ticket_reference":"HDT59343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 2","cs_id":"925","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/24","activity_end":"2024-11-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71941","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 11:45 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 11:46 (sandra)<\/b>Booked for 20th <\/p>

20\/11\/2024 11:38 (roy)<\/b>Pat test<\/p>

20\/11\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62563","activity_ticket_id":"58259","ticket_reference":"HDT59344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1680","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1680","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/24","activity_end":"2024-11-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71942","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 11:47 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 11:51 (sandra)<\/b>booked for 20th <\/p>

20\/11\/2024 11:38 (roy)<\/b>Pat test<\/p>

20\/11\/2024 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62564","activity_ticket_id":"58260","ticket_reference":"HDT59345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/24","activity_end":"2024-11-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71943","activity_notes":"Gas compliance testing with PAT20th ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 11:51 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 11:52 (sandra)<\/b>booked for 20th <\/p>

21\/11\/2024 12:39 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/11\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62565","activity_ticket_id":"58261","ticket_reference":"HDT59346","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman For Tuesday 19th of November ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/11\/24","activity_end":"2024-11-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71944","activity_notes":"Handyman For Tuesday 19th of November ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2024 11:55 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 11:56 (jane)<\/b>Handyman For Tuesday 19th of November<\/p>

19\/11\/2024 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62566","activity_ticket_id":"58262","ticket_reference":"HDT59347","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16583 - New carpeting to 2No hallway areas within common parts ","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/02\/25","activity_end":"2025-02-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71945","activity_notes":"New carpeting to 2No hallway areas within common parts ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2025 09:26 (jane)<\/b>Requested access for Thursday 30th January for two days <\/p>

14\/01\/2025 15:36 (jane)<\/b>Confirmed for Thursday 30th January from 9am for two days<\/p>

04\/02\/2025 15:47 (michael)<\/b>Trade carpets have pencilled in there return for Monday 10th<\/p>

12\/02\/2025 08:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62567","activity_ticket_id":"58263","ticket_reference":"HDT59348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"D handle to be fitted to inside of flat door ","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/24","activity_end":"2024-11-14 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71946","activity_notes":"D handle to be fitted to inside of flat door ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 14:15 (System)<\/b>Ticket Created<\/p>

12\/11\/2024 15:20 (sandra)<\/b>Booked for Thursday 14th waiting on access from tenant <\/p>

12\/11\/2024 15:49 (sandra)<\/b>access with tenant from 2.30<\/p>

14\/11\/2024 13:28 (travis)<\/b>Collection and fitment of D handle to apartment main door.<\/p>

14\/11\/2024 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62568","activity_ticket_id":"58264","ticket_reference":"HDT59349","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16577 - Water damage redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5, 126 Long Acre ","cs_id":"2879","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"2879","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/11\/24","activity_end":"2024-11-18 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71947","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 09:32 (jack)<\/b>Done 320<\/p>

19\/11\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62569","activity_ticket_id":"58265","ticket_reference":"HDT59350","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16587 - Replacement shower door ","ticket_address_1":"Flat 2","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 2","cs_id":"32","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"32","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/24","activity_end":"2024-11-19 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71948","activity_notes":"Replacement shower door ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 16:40 (jane)<\/b>Shower door on order with St Annes <\/p>

15\/11\/2024 11:47 (sandra)<\/b>vacant <\/p>

15\/11\/2024 11:53 (jane)<\/b>New shower door being delivered to our office this afternoon <\/p>

15\/11\/2024 16:31 (sandra)<\/b>Booked for Tuesday 19th <\/p>

19\/11\/2024 15:41 (travis)<\/b>Sliding double shower screen replacement.<\/p>

19\/11\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62570","activity_ticket_id":"58251","ticket_reference":"HDT59336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet not flushing effectively ","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/24","activity_end":"2024-11-19 13:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71949","activity_notes":"improve flushing by changing the syphon over to a fixed wired system.Tuesday 19th with keys ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2024 15:24 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 15:25 (sandra)<\/b>Tuesday with keys <\/p>

13\/11\/2024 06:37 (michaelk)<\/b>Attended site to investigate toilet flush. I have increased the cistern level and adjusted the flush arm. I will quote to replace the syphon with a fixed wired system, but we have left the toilet as good condition as it can be. 2hrs labour 105<\/p>

13\/11\/2024 09:24 (jane)<\/b>Attended site to investigate toilet flush, we have increased the cistern level and adjusted the flush arm, we will order and replace the syphon with a fixed wired system, - Email Sent<\/b><\/p>

13\/11\/2024 11:23 (sandra)<\/b>access requested for Thursday <\/p>

15\/11\/2024 10:00 (sandra)<\/b>requested for Tuesday 19th. Waiting confirmation <\/p>

15\/11\/2024 10:13 (sandra)<\/b>Tuesday 19th with keys <\/p>

20\/11\/2024 07:32 (michaelk)<\/b>Attended site to carry out the quoted work upgrading the toilet flush system. Left in full working order. 169.99 ex vat.<\/p>

20\/11\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62571","activity_ticket_id":"58252","ticket_reference":"HDT59337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"low water pressure and window not shutting ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/24","activity_end":"2024-11-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71950","activity_notes":"Checked water pressure The mains combi valve requires replacing, to supply and fit the replacement with pipe modifications booked thursday 14th tenant home for access from 8.30","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2024 16:03 (System)<\/b>Ticket Created<\/p>

11\/11\/2024 16:23 (sandra)<\/b>BOOKED FOR TUESDAY 12TH WITH NAOMI <\/p>

11\/11\/2024 16:23 (sandra)<\/b>Booked with tenant who will be home all day <\/p>

12\/11\/2024 09:35 (travis)<\/b>Attended and found the left tension spring has failed and come out of its protective sleeve and away from the window (secondary glazing),20\/20 doors and windows will be required to repair\/replace this.<\/p>

12\/11\/2024 09:54 (sandra)<\/b>Sent to twenty-twenty for an appointment<\/p>

13\/11\/2024 06:34 (michaelk)<\/b>Attended site to investigate reported low water pressure. I will forward a quote to replace the mains combination valve. 2hrs labour 105<\/p>

13\/11\/2024 09:27 (jane)<\/b>Checked water pressure The mains combi valve requires replacing, to supply and fit the replacement with pipe modifications, parts on order - Email Sent<\/b><\/p>

13\/11\/2024 11:18 (sandra)<\/b>access requested for Thursday 14th to fit valve <\/p>

13\/11\/2024 11:45 (sandra)<\/b>tenant home for access <\/p>

14\/11\/2024 19:03 (michaelk)<\/b>Attended site to draindown the cold water service and replace the faulty combination valve. Replaced the valve and tested all outlets, resulting in an improvement on the cold water pressure. 4hrs labour plus parts, total 70 ex vat.<\/p>

15\/11\/2024 12:04 (sandra)<\/b>requested access for twentytwenty for Monday 18th - waiting for confirmation <\/p>

18\/11\/2024 10:24 (sandra)<\/b>access requested for Friday 22nd awaiting confirmation <\/p>

18\/11\/2024 11:17 (sandra)<\/b>confirmed access with tenant for Friday 22nd <\/p>

26\/11\/2024 09:30 (sandra)<\/b>tenant not at home and no contact with Edyta as on annual leave. No one else able to help.<\/p>

26\/11\/2024 09:30 (sandra)<\/b>access requested for Wednesday 8am<\/p>

04\/12\/2024 13:37 (jane)<\/b>Tenant to provide access on Thursday 5th Dec for TwentyTwenty <\/p>

05\/12\/2024 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62572","activity_ticket_id":"58266","ticket_reference":"HDT59351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in common parts and one flickering ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/24","activity_end":"2024-11-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71951","activity_notes":"light out in common parts and one flickering ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 10:00 (System)<\/b>Ticket Created<\/p>

14\/11\/2024 09:30 (alan)<\/b>Replace blown lamps in common parts <\/p>

14\/11\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62573","activity_ticket_id":"58267","ticket_reference":"HDT59352","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16574 - Redecoration works ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/11\/24","activity_end":"2024-11-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71952","activity_notes":"Redecoration Works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 10:11 (sandra)<\/b>To be started Monday 18th <\/p>

28\/11\/2024 07:18 (jack)<\/b>Done <\/p>

28\/11\/2024 07:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62574","activity_ticket_id":"58268","ticket_reference":"HDT59353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16576 - New fuse spur by fire alarm panel","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16 Rupert Street ","cs_id":"2054","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"2054","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/24","activity_end":"2024-12-06 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71953","activity_notes":"New fuse spur by fire alarm panel ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 10:16 (sandra)<\/b>booked for 20th <\/p>

21\/11\/2024 07:49 (alan)<\/b>Quoted works <\/p>

10\/12\/2024 13:13 (alan)<\/b>Quoted works <\/p>

10\/12\/2024 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62575","activity_ticket_id":"58269","ticket_reference":"HDT59354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water issue and appliance not cleaning ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/24","activity_end":"2024-11-13 11:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71954","activity_notes":"hot water issue ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 10:44 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 12:01 (sandra)<\/b>MK attending today 13th<\/p>

13\/11\/2024 12:01 (sandra)<\/b>requested appointment from RA<\/p>

13\/11\/2024 16:13 (sandra)<\/b>requested 21st Nov between 10 - 2pm <\/p>

14\/11\/2024 12:04 (sandra)<\/b>tenant to provide access on 21st <\/p>

14\/11\/2024 18:49 (michaelk)<\/b>Attended site to investigate reported of no hot water. The boiler was found operational however previous tests have found a problem with the gas rate. I have collected the required details to quote for a replacement. 1hr labour 55<\/p>

22\/11\/2024 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62576","activity_ticket_id":"58269","ticket_reference":"HDT59354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"hot water issue and appliance not cleaning ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/11\/24","activity_end":"2024-11-21 11:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71955","activity_notes":"hot water issue and appliance not cleaning ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2024 10:44 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 12:01 (sandra)<\/b>MK attending today 13th<\/p>

13\/11\/2024 12:01 (sandra)<\/b>requested appointment from RA<\/p>

13\/11\/2024 16:13 (sandra)<\/b>requested 21st Nov between 10 - 2pm <\/p>

14\/11\/2024 12:04 (sandra)<\/b>tenant to provide access on 21st <\/p>

14\/11\/2024 18:49 (michaelk)<\/b>Attended site to investigate reported of no hot water. The boiler was found operational however previous tests have found a problem with the gas rate. I have collected the required details to quote for a replacement. 1hr labour 55<\/p>

22\/11\/2024 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62578","activity_ticket_id":"58270","ticket_reference":"HDT59355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working - no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/24","activity_end":"2024-11-13 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71957","activity_notes":"boiler not working - no hot water enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 11:20 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 11:21 (sandra)<\/b>with keys for access <\/p>

14\/11\/2024 18:44 (michaelk)<\/b>Attended site to low water pressure fault on the boiler. Re-pressurised and inspected all visible piprwork for leaks. The expansion vessel and prv were also checked. Note; the boiler condition and age are below average, with a quote previously sent to replace.2hrs labour 105<\/p>

15\/11\/2024 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62579","activity_ticket_id":"58271","ticket_reference":"HDT59356","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom mirror light is not working ","ticket_address_1":"Flat 4","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/25","activity_end":"2025-01-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71958","activity_notes":"bathroom mirror light is not working 30th January Thursday booked Call Adriana 07340565962when you get there for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 11:26 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 11:27 (sandra)<\/b>requested access for Thursday 14th<\/p>

13\/11\/2024 11:39 (sandra)<\/b>booked 15th with Adriana<\/p>

15\/11\/2024 11:19 (alan)<\/b>Investigate bathroom mirror light not working, fault found to be microwave switch Ordered replacement <\/p>

26\/11\/2024 14:09 (sandra)<\/b>still waiting on part <\/p>

04\/12\/2024 09:32 (sandra)<\/b>part due in w\/c 9\/12<\/p>

22\/01\/2025 15:06 (sandra)<\/b>requested access for Monday 27th<\/p>

22\/01\/2025 15:33 (sandra)<\/b>confirmedbooked for Thursday 30th after 11 am <\/p>

30\/01\/2025 14:29 (alan)<\/b>Return to site and replace movement switch and controls to bathroom mirror unit<\/p>

30\/01\/2025 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62580","activity_ticket_id":"58272","ticket_reference":"HDT59357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator and cupboard issue ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/24","activity_end":"2024-11-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71959","activity_notes":"cupboard issue - wardrobe has part on front fallen off Thursday 8.30 with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 11:34 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 11:35 (sandra)<\/b>requested Thursday 8am <\/p>

13\/11\/2024 12:29 (sandra)<\/b>Thursday 8.30 with keys <\/p>

14\/11\/2024 09:56 (travis)<\/b>Refitted aluminium decorative strip to mirrored cupboard door.<\/p>

14\/11\/2024 18:59 (michaelk)<\/b>Attended site and corrected the bedroom trv problem. 1hr labour 55<\/p>

15\/11\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62581","activity_ticket_id":"58272","ticket_reference":"HDT59357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator and cupboard issue ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/24","activity_end":"2024-11-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71960","activity_notes":"radiator isnt getting hot - picture sent separately Thursday 8.30 with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 11:34 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 11:35 (sandra)<\/b>requested Thursday 8am <\/p>

13\/11\/2024 12:29 (sandra)<\/b>Thursday 8.30 with keys <\/p>

14\/11\/2024 09:56 (travis)<\/b>Refitted aluminium decorative strip to mirrored cupboard door.<\/p>

14\/11\/2024 18:59 (michaelk)<\/b>Attended site and corrected the bedroom trv problem. 1hr labour 55<\/p>

15\/11\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62582","activity_ticket_id":"58273","ticket_reference":"HDT59358","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16589 - Redecoration of lower half of staircase ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"21\/11\/24","activity_end":"2024-11-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71961","activity_notes":"For Thursday 21st and Friday 22nd November Redecoration of lower half of staircase To carry out preparation works to all lower sections of staircase from ground floor level to top floor, all to include affected upper walls as directed by client To allow to touch up and apply one full coat throughout. ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 10:46 (jane)<\/b>Works commencing on Thursday 21st and Friday 22nd November <\/p>

22\/11\/2024 07:51 (jack)<\/b>Done 640<\/p>

22\/11\/2024 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62583","activity_ticket_id":"58274","ticket_reference":"HDT59359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please send someone on Monday next week to fix the toilet flush.","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 3","cs_id":"927","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"927","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/24","activity_end":"2024-11-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71962","activity_notes":"Can we please send someone on Monday next week to fix the toilet flush.Monday 18th with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 11:53 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 11:54 (sandra)<\/b>Can we please send someone on Monday next week 18th with keys <\/p>

19\/11\/2024 07:32 (michaelk)<\/b>Attended site to investigate the toilet flush. The toilet on both full and part flush operated correctly but the components are ideal standard which can be temperamental. I will provide a quote to replace the syphon and push plate diaphragm. 2hrs labour 105<\/p>

19\/11\/2024 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62585","activity_ticket_id":"58275","ticket_reference":"HDT59360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine showing E11 fault\/ tap on bath has snapped off ","ticket_address_1":"Penthouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/11\/24","activity_end":"2024-11-21 14:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71964","activity_notes":"washing machine showing E11 fault\/ tap on bath has snapped off ","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2024 14:20 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 14:22 (sandra)<\/b>appointments applied for <\/p>

13\/11\/2024 16:13 (sandra)<\/b>requested 21st Nov 10 - 2pm <\/p>

14\/11\/2024 12:20 (sandra)<\/b>access with tenant for 21st <\/p>

22\/11\/2024 05:54 (michaelk)<\/b>Attended site to inspect the broken bath mixer, collected details to try to source a replacement. 1hr labour 55.Quote to follow<\/p>

22\/11\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62586","activity_ticket_id":"58275","ticket_reference":"HDT59360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine showing E11 fault\/ tap on bath has snapped off ","ticket_address_1":"Penthouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/24","activity_end":"2024-11-21 12:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71965","activity_notes":"washing machine showing E11 fault\/ tap on bath has snapped off ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 14:20 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 14:22 (sandra)<\/b>appointments applied for <\/p>

13\/11\/2024 16:13 (sandra)<\/b>requested 21st Nov 10 - 2pm <\/p>

14\/11\/2024 12:20 (sandra)<\/b>access with tenant for 21st <\/p>

22\/11\/2024 05:54 (michaelk)<\/b>Attended site to inspect the broken bath mixer, collected details to try to source a replacement. 1hr labour 55.Quote to follow<\/p>

22\/11\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62587","activity_ticket_id":"58276","ticket_reference":"HDT59361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bath and shower cubicle have shower hose issues ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/24","activity_end":"2024-11-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71966","activity_notes":"bath and shower cubicle have shower hose issues Monday 10 am - booked ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 14:25 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 14:26 (sandra)<\/b>booked 10 am Monday 18th <\/p>

19\/11\/2024 07:33 (michaelk)<\/b>Attended site to 8nspect the shower hoses. Collected 2 x replacement hoses and fitting, leaving in full working order. 2hrs labour plus parts, total 133 ex vat.<\/p>

19\/11\/2024 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62588","activity_ticket_id":"58277","ticket_reference":"HDT59362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/24","activity_end":"2024-11-28 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71967","activity_notes":"1.A fire-resisting door (Door 36) was not closing into its frame. It should be adjusted to enable it to close fully into its frame under the positive action of the self-closing device.2.Fire-resisting doorsets 40 and 41 had defective door co-ordinator devices. These devices should be repaired\/replaced to enable the doors to close in the correct sequence.3.There is combustible storage on the open mezzanine floor containing plant machinery. This should be removed and this area should remain free from combustible storage.4.Clear all disused items and other debris from the AHU mezzanine level and under the fixed ladder to improve access and reduce the potential for trips.","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2024 15:41 (System)<\/b>Ticket Created<\/p>

15\/11\/2024 11:50 (sandra)<\/b>common parts - Travis aware and has details of areas <\/p>

18\/11\/2024 13:29 (travis)<\/b>Cleared mezzanine gantry above main corridor of all disused materials,rubbish and swept through,Ordered fire rated door closers for metal fire doors at bin room area,Cleared behind metal access ladders to plant room, disposed off and swept through.The upper area is full of items which I need confirmation of what is rubbish to be cleared,Photos attached.<\/p>

18\/11\/2024 15:18 (travis)<\/b>Cleared plant room of rubbish,swept up flooring,Restacked items at far end away from machinery.<\/p>

20\/11\/2024 10:25 (sandra)<\/b>closers on order 3 - 5 days <\/p>

28\/11\/2024 15:57 (travis)<\/b>Attended with overhead door latch and fitted to both sets of metal fire doors leading to bin store.<\/p>

29\/11\/2024 08:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62589","activity_ticket_id":"58278","ticket_reference":"HDT59363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap and shower ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/24","activity_end":"2024-11-22 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71968","activity_notes":"Confirmed for Friday with keys Lilian this tap has had this problem since I took over this flat. You said that reddans would put a new tap in.The shower is a separate issue. It goes cold and slow when you put it on hot.","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 09:46 (System)<\/b>Ticket Created<\/p>

14\/11\/2024 18:57 (michaelk)<\/b>Attended site to investigate the basin water pressure and shower temp. The aerator on the tap requires replacing, however an order to replace the tap has been issued. The shower element requires checking when the basin tap is replaced. 1hr labour 55<\/p>

15\/11\/2024 09:32 (jane)<\/b>Attended site to investigate the basin water pressure and shower temp. The aerator on the tap requires replacing, however an order to replace the tap has been issued. The shower element requires checking when the basin tap is replaced. - Email Sent<\/b><\/p>

20\/11\/2024 12:19 (sandra)<\/b>requested access for Friday 22nd <\/p>

20\/11\/2024 14:13 (sandra)<\/b>confirmed for Friday <\/p>

25\/11\/2024 07:50 (michaelk)<\/b>Attended site to replace the bathroom basin tap. Completed work and left in full working order. 2hrs labour plus parts, total 145ex vat.<\/p>

26\/11\/2024 09:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62590","activity_ticket_id":"58279","ticket_reference":"HDT59364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doors ","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/24","activity_end":"2024-11-14 11:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71969","activity_notes":"wardrobe doors not working with keys ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 10:10 (System)<\/b>Ticket Created<\/p>

14\/11\/2024 10:11 (sandra)<\/b>with keys <\/p>

14\/11\/2024 11:16 (travis)<\/b>Attended and refitted sliding wardrobe doors in both bedrooms.<\/p>

14\/11\/2024 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62591","activity_ticket_id":"58280","ticket_reference":"HDT59365","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove light from building and hairdresser sign from tunnel ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/24","activity_end":"2024-11-19 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71970","activity_notes":"remove light from building and hairdresser sign from tunnel ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 10:50 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 12:33 (alan)<\/b>Remove 4 high level outside lights on corner of building <\/p>

19\/11\/2024 12:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62592","activity_ticket_id":"58281","ticket_reference":"HDT59366","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"fix lights around passenger gate Alan Murkin is aware.","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/24","activity_end":"2024-12-19 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71971","activity_notes":"fix lights around passenger gate Alan Murkin is aware.","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 11:00 (System)<\/b>Ticket Created<\/p>

15\/11\/2024 07:08 (alan)<\/b>Look at lights not working. Fault found to be the 24v driver unit not working, order replacement (14 days )<\/p>

15\/11\/2024 09:21 (jane)<\/b>Inspected lights not working. Fault found to be the 24v driver unit not working, ordered replacement (14 days lead-time) - Email Sent<\/b><\/p>

04\/12\/2024 08:54 (alan)<\/b>Part now due in Monday 9th Dec<\/p>

12\/12\/2024 14:33 (sandra)<\/b>part on back order and still not received <\/p>

20\/12\/2024 05:42 (alan)<\/b>1. Return to site and replace faulty driver unit to outside passenger gate lights 2. Replace damaged fuse spur suppling power for gate lights driver units <\/p>

20\/12\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62593","activity_ticket_id":"58282","ticket_reference":"HDT59367","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16591 - Replacement kitchen extractor hood","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/24","activity_end":"2024-11-21 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71972","activity_notes":"Replacement kitchen extractor hood ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 11:29 (sandra)<\/b>sent to Alan to order <\/p>

21\/11\/2024 14:49 (alan)<\/b>Quote works<\/p>

21\/11\/2024 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62594","activity_ticket_id":"58283","ticket_reference":"HDT59368","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"residential bin store door - replace hinges as door is dragging ","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/24","activity_end":"2024-11-14 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71973","activity_notes":"residential bin store door - replace hinges as door is dragging ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 11:11 (System)<\/b>Ticket Created<\/p>

14\/11\/2024 16:43 (roy)<\/b>Removed door to get to bottom shhot bolt.Very rusty and when trying to lock the bolt was pushing bottom plate and this was causing door not to open.Had to remove and door is working perfectly.Door is secure as top shoot bolt is okMay need replacing or renewed<\/p>

14\/11\/2024 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62595","activity_ticket_id":"58284","ticket_reference":"HDT59369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate leak which was previously a blocked gully ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/24","activity_end":"2024-11-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71974","activity_notes":"investigate leak which was previously a blocked gully ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 11:19 (System)<\/b>Ticket Created<\/p>

14\/11\/2024 11:29 (sandra)<\/b>access on Friday with blinds <\/p>

15\/11\/2024 10:39 (travis)<\/b>Investigation of staining from ceiling above bedroom window,The staining is only above the the window and not to corner of the room where the gully is situated.Outside inspection shows a single course of bricks protruding out which is above window in question,this could be letting water seep in if the seal is perished, unfortunately no access to this point but have attached photos.<\/p>

15\/11\/2024 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62596","activity_ticket_id":"58285","ticket_reference":"HDT59370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16380 - replacement basin tap ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/24","activity_end":"2024-11-22 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71975","activity_notes":"replacement basin tap To isolate supplies to existing defective unit disconnect, remove and dispose of environmentally friendly.Supply and install new mixer tap, connect, test and commission on completion.","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2024 12:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62597","activity_ticket_id":"58286","ticket_reference":"HDT59371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate the water meter ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/25","activity_end":"2025-01-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71976","activity_notes":"investigate the water meter The information I have so far is that water meter 310181743 is feeding 62 Shaftesbury Avenue. Can you please check whether this is correct and if there are any other water meters linked to this property?","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 12:22 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 10:07 (sandra)<\/b>with keys from 7am <\/p>

20\/01\/2025 11:43 (michaelk)<\/b>Attended site to investigate water meter location. The supply pipe can be seen at low level entering the building. The supplier may have to be contacted to lift the chambers in the street, as i don't have the correct lifting equipment. <\/p>

23\/01\/2025 10:03 (jane)<\/b>Both engineers attending at 11:30am tomorrow Friday 24th January <\/p>

24\/01\/2025 14:24 (iain)<\/b>Water meter investigation.<\/p>

24\/01\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62598","activity_ticket_id":"58287","ticket_reference":"HDT59372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 3.1 and 2.1 ","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/11\/24","activity_end":"2024-11-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71977","activity_notes":"leak into Flat 3.1 and 2.1 ....please can you arrange for one of your engineers to assist Metcor next Friday 22nd , 10amWe need an access hatch to the wall. There are 2 double sockets on this leak affected wall.And to make good after investigation.","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 12:37 (System)<\/b>Ticket Created<\/p>

14\/11\/2024 12:37 (sandra)<\/b>booked for Friday 22nd <\/p>

18\/11\/2024 09:51 (sandra)<\/b>This is to confirm that Flat 3.1 tenant can provide access at 8am and Reddan contractors has been arranged to assist on the hatch.<\/p>

21\/11\/2024 14:24 (jane)<\/b>For 10am on Friday 22nd November <\/p>

22\/11\/2024 12:06 (alan)<\/b>Check power to sockets on wall, all found to be fine and not effect by leak in wallWait 90min for metcor and who was a no show <\/p>

22\/11\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62599","activity_ticket_id":"58288","ticket_reference":"HDT59373","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"new double socket outlet ","ticket_address_1":"Flat 3","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/24","activity_end":"2024-11-26 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71978","activity_notes":"new double socket outlet ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 14:39 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 09:57 (sandra)<\/b>waiting on confirmation of access <\/p>

26\/11\/2024 12:19 (alan)<\/b>Replace broken socket in kitchen <\/p>

27\/11\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62600","activity_ticket_id":"58289","ticket_reference":"HDT59374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecoration to water damage area ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"13\/02\/25","activity_end":"2025-02-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71979","activity_notes":"redecoration to water damage area pictures separately ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 15:45 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 09:39 (sandra)<\/b>booked for friday 22nd <\/p>

04\/12\/2024 09:05 (jane)<\/b>Reported back area still soaking wet and client said leave for now until leaks fixed<\/p>

17\/12\/2024 14:48 (sandra)<\/b>booked for 13th\/14th<\/p>

14\/01\/2025 12:13 (sandra)<\/b>Needs to be rescheduled as area is still damp <\/p>

11\/02\/2025 09:32 (jane)<\/b>Update from client : and to temporary stained block the leak areas to make ir presentable.Landlord contractors are still repairing the roof areas.<\/p>

11\/02\/2025 09:48 (jane)<\/b>Jack is attending Thursday\/Friday this week as discussed with Lilian <\/p>

13\/02\/2025 13:49 (jack)<\/b>140<\/p>

13\/02\/2025 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62601","activity_ticket_id":"58290","ticket_reference":"HDT59375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16590 - Bedroom fire door ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/25","activity_end":"2025-01-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71980","activity_notes":"Bedroom fire door ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 15:32 (jane)<\/b>Requested access on Wednesday 29th January from 8am <\/p>

24\/01\/2025 09:32 (jane)<\/b>Confirmed access for Wednesday 29th January from 8am with keys but knock first <\/p>

29\/01\/2025 14:33 (travis)<\/b>Replacement fire rated door with intumescent smoke seals and new lock ,handle,latch hinges ect.<\/p>

29\/01\/2025 15:31 (jane)<\/b>Requested access for Friday 31st January to paint the newly installed fire door <\/p>

29\/01\/2025 16:11 (jane)<\/b>Confirmed for Friday 31st January, keys for access, to paint the newly installed door <\/p>

06\/02\/2025 15:14 (jack)<\/b>Done 150<\/p>

06\/02\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62602","activity_ticket_id":"58291","ticket_reference":"HDT59376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace light bulbs in the toilets","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/11\/24","activity_end":"2024-11-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71981","activity_notes":"replace light bulbs in the toilets","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 16:43 (System)<\/b>Ticket Created<\/p>

15\/11\/2024 15:41 (alan)<\/b>Investigate Lights not working in toilets, repaired loose connection to lights and left working <\/p>

15\/11\/2024 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62603","activity_ticket_id":"58292","ticket_reference":"HDT59377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/25","activity_end":"2025-01-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71982","activity_notes":"The shower consistently getting blocked. We were advice by the guys last time that maybe it was better if there was another system build in for drain.Please arrange for a thorough flush\/jet to this drainAnother issue (I will send this over to Lilian now) is that very weirdly the kitchen electric stove keeps leaking water??? I thought it was maybe after cooking due the steam but we now tested and its been 4 days of no cooking (and we cooked with fan on, windows open etc) and somehow kitchen counter\/stove and floor all wet from the water that comes from the stoveThis Flat is at the top floor therefore it could be a leak from the roof?","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2024 10:51 (System)<\/b>Ticket Created<\/p>

15\/11\/2024 11:50 (sandra)<\/b>access requested for Monday 18th<\/p>

18\/11\/2024 09:50 (sandra)<\/b>Lilian forgot to ask for access rescheduled for Wednesday waiting for confirmation <\/p>

20\/11\/2024 09:53 (sandra)<\/b>Lilian has asked that it be rescheduled as no answer again from tenant <\/p>

20\/11\/2024 11:11 (sandra)<\/b>requested access for Thursday 28th<\/p>

20\/11\/2024 11:31 (sandra)<\/b>It's best to wait for the tenant to respond. She have visitors at home and don't want to be disturb.<\/p>

20\/12\/2024 11:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62604","activity_ticket_id":"58293","ticket_reference":"HDT59378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16581 - New lock and euro thumb turn barrel ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/24","activity_end":"2024-12-12 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71983","activity_notes":"New lock and euro thumb turn barrel To supply and fit new lock with euro thumb turn barrel complete with escutcheon plates and additional keys to common area as directed.","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2024 16:31 (sandra)<\/b>Booked for 20th<\/p>

20\/11\/2024 09:52 (sandra)<\/b>lock on order due 21st<\/p>

26\/11\/2024 11:25 (sandra)<\/b>item delayed. Asked seller for tracking number <\/p>

03\/12\/2024 13:03 (sandra)<\/b>lock with Travis <\/p>

04\/12\/2024 10:50 (travis)<\/b>Had extra keys cut and delivered keys (x5), to Lilian for distribution to tenants,Will return to fit lock once instructed .<\/p>

04\/12\/2024 10:54 (sandra)<\/b>WAITING ON A DATE FROM LILIAN TO FIT THE LOCK<\/p>

10\/12\/2024 09:13 (sandra)<\/b>confirmed for Thursday 12th<\/p>

12\/12\/2024 12:50 (travis)<\/b>New deadlock fitted to door,With new escutcheons and euro barrel plus security keep fitted to frame <\/p>

12\/12\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>

13\/12\/2024 11:28 (travis)<\/b>Returned and replaced barrel with x2 new keys for tenant at 2.1,Tested and working at it should.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62605","activity_ticket_id":"58294","ticket_reference":"HDT59379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge seal needs to be glued on ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/11\/24","activity_end":"2024-11-15 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71984","activity_notes":"fridge seal needs to be glued on can you access with keys and glue it in place ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2024 11:10 (System)<\/b>Ticket Created<\/p>

15\/11\/2024 11:11 (sandra)<\/b>access with keys <\/p>

15\/11\/2024 13:14 (travis)<\/b>Attended and refitted fridge freezer door seal using construction adhesive.<\/p>

15\/11\/2024 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62606","activity_ticket_id":"58295","ticket_reference":"HDT59380","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/JH\/16592 - Removal of faulty DC1100 controller ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2976","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2976","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/24","activity_end":"2024-12-10 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71985","activity_notes":"Removal of faulty DC1100 controller ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2024 11:37 (sandra)<\/b>combined with HDT59381 part to be sent off and waiting for new part to be returned. <\/p>

20\/11\/2024 12:19 (sandra)<\/b>May need to be rescheduled as still waiting for the repaired part to be returned <\/p>

06\/12\/2024 12:37 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:25 (michaelk)<\/b>Attended site to remove satchwell compensator. 3hrs labour plus parts, total 322.50 ex vat.<\/p>

11\/12\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62607","activity_ticket_id":"58296","ticket_reference":"HDT59381","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/JH\/16593 - Commission and reinstate DC1100 unit ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2976","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2976","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/24","activity_end":"2024-12-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71986","activity_notes":"Commission and reinstate DC1100 unit ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 12:37 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:28 (michaelk)<\/b>Attended site to replace the satchwell compensator, commission and to leave in full working order. 3hrs labour plus parts, total 322.50 ex vat.<\/p>

11\/12\/2024 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62608","activity_ticket_id":"58275","ticket_reference":"HDT59360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine showing E11 fault\/ tap on bath has snapped off ","ticket_address_1":"Penthouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/11\/24","activity_end":"2024-11-21 13:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71987","activity_notes":"washing machine showing E11 fault","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2024 14:20 (System)<\/b>Ticket Created<\/p>

13\/11\/2024 14:22 (sandra)<\/b>appointments applied for <\/p>

13\/11\/2024 16:13 (sandra)<\/b>requested 21st Nov 10 - 2pm <\/p>

14\/11\/2024 12:20 (sandra)<\/b>access with tenant for 21st <\/p>

22\/11\/2024 05:54 (michaelk)<\/b>Attended site to inspect the broken bath mixer, collected details to try to source a replacement. 1hr labour 55.Quote to follow<\/p>

22\/11\/2024 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62609","activity_ticket_id":"57819","ticket_reference":"HDT58904","ticket_client":"2146","client_name":"Sovereign Property Investments Ltd","ticket_title":"MDR\/JH\/16383 - Refurbishment works ","ticket_address_1":"17 Oast Court","ticket_address_2":"Rochford","ticket_town":"Essex","ticket_county":null,"ticket_postcode":"SS4 1US","cs_address_1":"17 Oast Court","cs_id":"3013","cs_address_2":"Rochford","cs_town":"Essex","cs_postcode":"SS4 1US","ticket_client_site":"3013","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/24","activity_end":"2024-11-18 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71988","activity_notes":"EICR","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 06:50 (alan)<\/b>Electrical inspection <\/p>

04\/12\/2024 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62610","activity_ticket_id":"57820","ticket_reference":"HDT58905","ticket_client":"2146","client_name":"Sovereign Property Investments Ltd","ticket_title":"MR\/JH\/16384 - Refurbishment works ","ticket_address_1":"19 Oast Court","ticket_address_2":"Rochford ","ticket_town":"Essex","ticket_county":null,"ticket_postcode":"SS4 1US","cs_address_1":"19 Oast Court","cs_id":"3014","cs_address_2":"Rochford ","cs_town":"Essex","cs_postcode":"SS4 1US","ticket_client_site":"3014","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/24","activity_end":"2024-11-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71989","activity_notes":"EICR","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 06:49 (alan)<\/b>Electrical inspection <\/p>

04\/12\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62611","activity_ticket_id":"58297","ticket_reference":"HDT59382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":"Flat 1","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/24","activity_end":"2024-11-15 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71990","activity_notes":"Leak on bathroom sink, pipes underneath leaking, worried in case leaks into commercial unit downstairs Collect Management keys for access, but knock first ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2024 14:05 (System)<\/b>Ticket Created<\/p>

15\/11\/2024 15:47 (roy)<\/b>Visited site and found nothing wrong.Tenant at home and ran waterAll ok<\/p>

15\/11\/2024 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62612","activity_ticket_id":"58298","ticket_reference":"HDT59383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16588 - Replacement parts to hot water cylinder ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 43a Goodge Street ","cs_id":"3062","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"3062","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/24","activity_end":"2024-12-02 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71991","activity_notes":"Replacement parts to hot water cylinder Carefully remove defective timeswitch and lower thermostat element, supply and install new. Refill system inclusive of inhibitor and reinstate to full capacity.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 10:43 (sandra)<\/b>awaiting confirmation of access <\/p>

22\/11\/2024 12:16 (sandra)<\/b>emailed Edyta for access on Wednesday 27th <\/p>

27\/11\/2024 12:45 (sandra)<\/b>no reply rescheduled for Friday awaiting response <\/p>

27\/11\/2024 13:00 (sandra)<\/b>Booked for Friday. Property is vacant <\/p>

29\/11\/2024 14:28 (sandra)<\/b>rescheduled for Tuesday 3rd with keys <\/p>

03\/12\/2024 08:17 (michaelk)<\/b>Attended site to complete quoted work replacing the smart lower element and timeswitch. Completed work and left in full working order. 420.99 ex vat.<\/p>

03\/12\/2024 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62613","activity_ticket_id":"58299","ticket_reference":"HDT59384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/24","activity_end":"2024-11-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71992","activity_notes":"boiler issuesboiler is making a noise between 1-3pm Thursday 21st call 03300240102 30 minutes before for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2024 15:25 (System)<\/b>Ticket Created<\/p>

15\/11\/2024 15:26 (sandra)<\/b>between 12 - 3pm Tuesday 19th call 03300240102 30 minutes before for access <\/p>

18\/11\/2024 10:02 (sandra)<\/b>tenant has rescheduled for 21st <\/p>

18\/11\/2024 10:47 (sandra)<\/b>call 03300240102 30 minutes before for access<\/p>

22\/11\/2024 05:52 (michaelk)<\/b>Attended site to investigate reported boiler pressure issue. No live leaks could be identified on all vis8ble pipework. Going forward we could use a system sealer which could solve the issue before we start to source under the floors. 2hrs labour 105Will provide a quote<\/p>

22\/11\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62614","activity_ticket_id":"58300","ticket_reference":"HDT59385","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from toilet ","ticket_address_1":"Flat 2","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/24","activity_end":"2024-11-22 15:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71993","activity_notes":"leak from toilet tenant 07769222578Bathrooms in apartment - toilet is leaking Severe - every time they flush toilet - large amount of water that comes out of the bottom. Tried putting towels there but they get soaked straight aware, not sure it's containable until MondayStarts leaking randomly sometimes as wellPossibly not able to wait until Monday when the people who usually deal with this are back in office.Times tenant will be in: - this evening (15\/11) until 7pm, but if they can get in with the management keys, happy for them to come whenever today.- Saturday before 12pm (leaving around 12-12.30)- Sunday before 12pm (leaving around 12-12.30) . If able to use management keys, then don't have to be home. Please get in contact with tenant to let them know when they'll be attending.","activity_timesheet":"2","ticket_notes_combined":"

15\/11\/2024 15:49 (System)<\/b>Ticket Created<\/p>

17\/11\/2024 16:02 (roy)<\/b>Looks newly refurbished but no access to pan connector or flush cone.Need to open up for accessBall a fix valve is on poly pipe and not secure which made it extremely difficult to turn off but managed to turn off Tenants to use other toilet in the flat.NTR<\/p>

20\/11\/2024 11:41 (sandra)<\/b>updated client and waiting for response <\/p>

20\/11\/2024 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62615","activity_ticket_id":"58301","ticket_reference":"HDT59386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3063","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3063","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"15\/11\/24","activity_end":"2024-11-15 17:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71994","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2024 16:11 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 16:35 (jane)<\/b>Started at 66 Shaftesbury Avenue <\/p>

19\/11\/2024 16:37 (jane)<\/b>Roof clearances continuing on 22nd November <\/p>

20\/11\/2024 09:32 (jane)<\/b>For Friday 22nd November, to carry out the roof clearance works 94 Shaftesbury ave. Access through windows in common parts.1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place.15 - 16 Gerrard st. Access from 4 Macclesfield st.11 Wardour st. Access from 7 Wardour st.39 Wardour st. Common parts roof door.<\/p>

22\/11\/2024 09:57 (jane)<\/b>Thursday 28th November 2024 14-16 Rupert st. Access via 7a Wardour st.Keys- 45 B1 24 and 26 Rupert st. Access via flat 5c Rupert court. After 10am-ring Richard upon arrival 07860 380000 52 Shaftesbury ave. Access to flat 4.1, internal box gulleys.- tenant can provide access at 10am 58a Shaftesbury ave. Access to flat 3, internal box gulleys. Keys - 21B228-30 Lisle Street Common Parts Roof Hatch Ladder required Friday 29th November 2024 8 Gerrard st. Access required to flat 3.03. To ring Adriana for access - 07340 565962 10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B2 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st. Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear19 Gerrard st. Access through roof door, ladder required. Keys - 13 B1 22 Wardour Street Key for Main Front Door <\/p>

04\/12\/2024 14:20 (jane)<\/b>For Friday 6th December WAITING FOR LILIAN TO CLEAR WITH TENNANTS10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B29 Wardour st. Access required to flats 7a and 9b for box gulleys.21 - 24 Newport court. Visual check from 11-13 Little Newport st, then access to flats as required.36 Gerrard st. Access required to top bedroom of penthouse15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.<\/p>

13\/12\/2024 13:36 (jane)<\/b>We will be attending on Tuesday 17th as below 39 Wardour st. Common parts roof door - afternoon. Please ask Nick to ring me. Flat 3, 11a Gerrard Street at 12noon will the tenant be home ? Nick to ring me Flat 4.1, 28 Lisle Street at 1pm tenant homeFlat 4.3, 28 Lisle Street - at 1pm tenant home<\/p>

20\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62616","activity_ticket_id":"58302","ticket_reference":"HDT59387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16594 - replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/24","activity_end":"2024-11-27 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71995","activity_notes":"THURSDAY 27TH WITH KEYS Replacement washer\/dryer OPTION ONE:To supply and install new Beko B3D58545UW Wifi Connected 8Kg \/ 5Kg Washer Dryer with 1400 rpm - White - D Rated , A Rated [Wash Only] connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 10:45 (sandra)<\/b>Provisionally booked for 27th <\/p>

20\/11\/2024 14:45 (sandra)<\/b>waiting on confirmation of access <\/p>

20\/11\/2024 14:56 (sandra)<\/b>confirmed with keys <\/p>

27\/11\/2024 13:55 (travis)<\/b>Removal of old appliance,Delivery and fitment of new appliance,Tested, disposed of packaging.<\/p>

27\/11\/2024 14:02 (michael)<\/b>(Ticket Closed)<\/p>

27\/11\/2024 14:14 (roy)<\/b>Assist Travis<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62617","activity_ticket_id":"58303","ticket_reference":"HDT59388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 1","ticket_address_2":"30 Rathbone Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1T 1JQ","cs_address_1":"Flat 1","cs_id":"195","cs_address_2":"30 Rathbone Place ","cs_town":"London","cs_postcode":"W1T 1JQ","ticket_client_site":"195","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/24","activity_end":"2024-11-17 20:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71996","activity_notes":"No hot water and the boiler is tripping out.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2024 20:57 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 08:19 (roy)<\/b>No hot water or heatingCode F2Noticed pressure was on 0.9 bar so upped it to 1.2 bar and reset All ok<\/p>

19\/11\/2024 08:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62618","activity_ticket_id":"58304","ticket_reference":"HDT59389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush not working:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1037","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/24","activity_end":"2024-11-17 20:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71997","activity_notes":"Toilet flush not working:","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2024 20:59 (System)<\/b>Ticket Created<\/p>

17\/11\/2024 21:51 (roy)<\/b>Toilet continuously running.Problem with push buttons as once removed.All ok but ntr<\/p>

19\/11\/2024 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62619","activity_ticket_id":"58305","ticket_reference":"HDT59390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fuse box keeps tripping:","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/24","activity_end":"2024-11-17 21:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71998","activity_notes":"Fuse box keeps tripping:","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2024 21:09 (System)<\/b>Ticket Created<\/p>

17\/11\/2024 21:49 (roy)<\/b>Power to washing machine keeps tripping.Drained machine and remove itemsNeed appliance engineer <\/p>

19\/11\/2024 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62620","activity_ticket_id":"58306","ticket_reference":"HDT59391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59390 Follow-Up - electrics to be checked","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/24","activity_end":"2024-11-18 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"71999","activity_notes":"HDT59390 Follow-Up- electrics to be checked before appliance engineer attends","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2024 09:18 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 12:24 (alan)<\/b>Test power to washing machine due to circuit tripping out Fault found to be the appliance appliance engineer needed<\/p>

18\/11\/2024 13:08 (sandra)<\/b>emailed RA for appointment <\/p>

19\/11\/2024 12:04 (sandra)<\/b>booked for 27th - 10 - 2pm <\/p>

27\/11\/2024 11:48 (sandra)<\/b>access with keys <\/p>

27\/11\/2024 12:59 (sandra)<\/b>RA has replaced the heater. Please shut down.Costs attached <\/p>

03\/12\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62621","activity_ticket_id":"58307","ticket_reference":"HDT59392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":"Flat C","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"Flat C","cs_id":"3064","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"3064","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/24","activity_end":"2024-11-18 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72000","activity_notes":"no heating tenant home from 1.30 pm Monday ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2024 10:26 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 10:27 (sandra)<\/b>tenant home from 1.30 pm today Monday <\/p>

19\/11\/2024 07:30 (michaelk)<\/b>Attended site to investigate boiler fault code which related to ignition. Stripped down boiler, adjusted he ignition and left operating, however I would like to replace the probe, electrode and seal.Note; richard wanted to see how the boiler performs to monitor. I will order the required parts anyway.<\/p>

19\/11\/2024 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62622","activity_ticket_id":"58308","ticket_reference":"HDT59393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light needs to be replaced ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/24","activity_end":"2024-11-19 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72001","activity_notes":"light needs to be replaced picture sent separately booked for 12 - 2pm on Tuesday 19th with tenant ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2024 11:15 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 11:15 (sandra)<\/b>tenant requested Tuesday 19th. Awaiting confirmation <\/p>

18\/11\/2024 14:33 (sandra)<\/b>booked for 12 - 2pm on Tuesday 19th <\/p>

19\/11\/2024 12:35 (alan)<\/b>Replace 2 blown high level lamps in main room <\/p>

19\/11\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62623","activity_ticket_id":"58309","ticket_reference":"HDT59394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59389 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1037","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/24","activity_end":"2024-11-20 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72002","activity_notes":"HDT59389 Follow-Up - toilet keep flushing code is 353738* flat codemain door 3674 enter ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2024 11:37 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 11:39 (sandra)<\/b>waiting on access <\/p>

20\/11\/2024 07:34 (michaelk)<\/b>Attended site to investigate the toilet flush system. The flush plate was removed and the internal linkages were adjusted, re-fixed leaving in full working order. 2hrs labour 105<\/p>

20\/11\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62624","activity_ticket_id":"58306","ticket_reference":"HDT59391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59390 Follow-Up - electrics to be checked","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/11\/24","activity_end":"2024-11-27 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72003","activity_notes":"HDT59390 Follow-Up- electrics to be checked before appliance engineer attends","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2024 09:18 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 12:24 (alan)<\/b>Test power to washing machine due to circuit tripping out Fault found to be the appliance appliance engineer needed<\/p>

18\/11\/2024 13:08 (sandra)<\/b>emailed RA for appointment <\/p>

19\/11\/2024 12:04 (sandra)<\/b>booked for 27th - 10 - 2pm <\/p>

27\/11\/2024 11:48 (sandra)<\/b>access with keys <\/p>

27\/11\/2024 12:59 (sandra)<\/b>RA has replaced the heater. Please shut down.Costs attached <\/p>

03\/12\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62625","activity_ticket_id":"58310","ticket_reference":"HDT59395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer rattling and window to be repainted ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/12\/24","activity_end":"2024-12-04 13:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72004","activity_notes":"washer\/dryer rattling and window to be repainted ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2024 13:10 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 13:11 (sandra)<\/b>sent to RA for appointment <\/p>

19\/11\/2024 10:13 (sandra)<\/b>booked for 27th with RA waiting confirmation from tenant <\/p>

20\/11\/2024 14:16 (sandra)<\/b>confirmed with Jack and Dean <\/p>

27\/11\/2024 12:32 (jack)<\/b>Done <\/p>

28\/11\/2024 14:25 (sandra)<\/b>washer\/dryer was fixed. Air duct was unblocked and unit left working <\/p>

29\/11\/2024 11:46 (sandra)<\/b>Repairaid booked to return on Wednesay 4th as machine is now making a strange noise <\/p>

02\/12\/2024 09:37 (sandra)<\/b>between 10 - 2pm <\/p>

02\/12\/2024 10:09 (sandra)<\/b>tenant home for access <\/p>

05\/12\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62626","activity_ticket_id":"58310","ticket_reference":"HDT59395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer rattling and window to be repainted ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/11\/24","activity_end":"2024-11-27 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72005","activity_notes":"window sill to be repainted The window sill in the bathroom: appears to have been painted with the wrong type of paint. It is completely unclean-able. So when the window guy came earlier in the year to help make that window stay open, marks he made are not able to be wiped off. (waterproof since its the bathroom?)","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2024 13:10 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 13:11 (sandra)<\/b>sent to RA for appointment <\/p>

19\/11\/2024 10:13 (sandra)<\/b>booked for 27th with RA waiting confirmation from tenant <\/p>

20\/11\/2024 14:16 (sandra)<\/b>confirmed with Jack and Dean <\/p>

27\/11\/2024 12:32 (jack)<\/b>Done <\/p>

28\/11\/2024 14:25 (sandra)<\/b>washer\/dryer was fixed. Air duct was unblocked and unit left working <\/p>

29\/11\/2024 11:46 (sandra)<\/b>Repairaid booked to return on Wednesay 4th as machine is now making a strange noise <\/p>

02\/12\/2024 09:37 (sandra)<\/b>between 10 - 2pm <\/p>

02\/12\/2024 10:09 (sandra)<\/b>tenant home for access <\/p>

05\/12\/2024 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62627","activity_ticket_id":"58311","ticket_reference":"HDT59396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"3061","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/11\/24","activity_end":"2024-11-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72006","activity_notes":"Christmas Lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 10:14 (jane)<\/b>Emailed client to ask if there is a particular date they require the lights up and working <\/p>

20\/11\/2024 10:15 (jane)<\/b>Emailed client to advise we are attending early morning of Monday 25th November and early morning of Tuesday 26th November <\/p>

25\/11\/2024 09:26 (travis)<\/b>Festive lights fitting.<\/p>

25\/11\/2024 14:13 (alan)<\/b>Quoted works <\/p>

26\/11\/2024 10:46 (travis)<\/b>Festive lights installation.<\/p>

26\/11\/2024 12:17 (alan)<\/b>Quoted works <\/p>

10\/01\/2025 10:53 (alan)<\/b>Remove Xmas lights <\/p>

10\/01\/2025 15:30 (travis)<\/b>Removal of seasonal lights around opera quarter.<\/p>

10\/01\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62628","activity_ticket_id":"58311","ticket_reference":"HDT59396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"3061","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/24","activity_end":"2024-11-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72007","activity_notes":"Christmas Lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 10:14 (jane)<\/b>Emailed client to ask if there is a particular date they require the lights up and working <\/p>

20\/11\/2024 10:15 (jane)<\/b>Emailed client to advise we are attending early morning of Monday 25th November and early morning of Tuesday 26th November <\/p>

25\/11\/2024 09:26 (travis)<\/b>Festive lights fitting.<\/p>

25\/11\/2024 14:13 (alan)<\/b>Quoted works <\/p>

26\/11\/2024 10:46 (travis)<\/b>Festive lights installation.<\/p>

26\/11\/2024 12:17 (alan)<\/b>Quoted works <\/p>

10\/01\/2025 10:53 (alan)<\/b>Remove Xmas lights <\/p>

10\/01\/2025 15:30 (travis)<\/b>Removal of seasonal lights around opera quarter.<\/p>

10\/01\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62629","activity_ticket_id":"58312","ticket_reference":"HDT59397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out - door needs to be secured ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/24","activity_end":"2024-11-19 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72008","activity_notes":"Emergency call out - door needs to be secured ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 09:44 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 11:14 (roy)<\/b>Locks all ok.Locked bottshoot boltDoors are secure but ntr to refix large door handle<\/p>

19\/11\/2024 11:14 (roy)<\/b>Locks all ok.Locked bottshoot boltDoors are secure but ntr to refix large door handle<\/p>

19\/11\/2024 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62630","activity_ticket_id":"58313","ticket_reference":"HDT59398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/24","activity_end":"2024-11-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72009","activity_notes":"boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 09:55 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 07:30 (michaelk)<\/b>Attended site to investigate a low water issue that was reported. The system was re-pressurised and put into a venting cycle. All the radiators were inspected for leaks and the system was balanced to direct the heat into the living room. The tenant is going to monitor the heat load and may require us to further balance the system. 2hrs labour 105<\/p>

20\/11\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62631","activity_ticket_id":"58314","ticket_reference":"HDT59399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16595 - Replacement Boiler ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/24","activity_end":"2024-11-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72010","activity_notes":"Replacement Boiler ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 14:53 (sandra)<\/b>booked for Thursday 27th<\/p>

02\/12\/2024 07:37 (michaelk)<\/b>Completed the boiler installation, commissioned and left in full working order. 2,463.99 ex vat.<\/p>

02\/12\/2024 08:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62632","activity_ticket_id":"58315","ticket_reference":"HDT59400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer keeps blowing the electrics","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72011","activity_notes":"washer\/dryer keeps blowing the electrics","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2024 10:04 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 10:10 (sandra)<\/b>Booked for 27th <\/p>

19\/11\/2024 12:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62633","activity_ticket_id":"58316","ticket_reference":"HDT59401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check the lights ","ticket_address_1":"Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/24","activity_end":"2024-11-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72012","activity_notes":"check the lights Some of the wall lights are out and some of them they are very dim (for example, the one next to flat 8th)Can we also investigated if you can install a spot light on the first floor landing this are is quite dark. ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 10:15 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 15:29 (alan)<\/b>Replace 23 blown \/ dim lamps in wall lights and supply quite to install downlights 1st floor by lift <\/p>

19\/11\/2024 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62634","activity_ticket_id":"58317","ticket_reference":"HDT59402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"secure door handle -HDT59397 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/24","activity_end":"2024-11-20 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72013","activity_notes":"secure door handle -HDT59397 Follow-UpRoy for details ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 11:33 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 10:39 (travis)<\/b>Attended and removed both four foot brass door handles which were dangerously loose, tapping against the door glass,Tightened up internal locking bolt on glass and tightened up hex bolts within handle,Refitted and replaced grub screws.<\/p>

20\/11\/2024 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62635","activity_ticket_id":"58318","ticket_reference":"HDT59403","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16597 - Water damaged areas to common parts ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"126 Long Acre ","cs_id":"504","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"504","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/11\/24","activity_end":"2024-11-29 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72014","activity_notes":"Water damaged areas to common parts To carry out preparation works to water damaged area to common parts, scrape back, apply stain sealer, fill and make good. Apply 2No: coats of colour match emulsion to complete wall.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 11:26 (jack)<\/b>Done 230<\/p>

29\/11\/2024 14:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62636","activity_ticket_id":"58319","ticket_reference":"HDT59404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2","ticket_address_2":"43a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 2","cs_id":"2381","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2381","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/24","activity_end":"2024-11-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72015","activity_notes":"no hot water Wednesday Flat 2 - 131514* main door 3674 enter ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 13:00 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 13:01 (sandra)<\/b>booked Wednesday with codes <\/p>

21\/11\/2024 12:41 (michaelk)<\/b>Attended site to investigate low pressure fault. Found an issue at the manifold located in the bedroom cupboard. I have temporarily sealed the joint however the manifold connections need to be replaced. 2hrs labour 105<\/p>

21\/11\/2024 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62637","activity_ticket_id":"58320","ticket_reference":"HDT59405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light not working in the hallway of 28a, part of the building ","ticket_address_1":"28a Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28a Lisle Street","cs_id":"3065","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"3065","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/24","activity_end":"2024-11-28 14:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72016","activity_notes":"Light not working in the hallway of 28a, part of the building ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 14:01 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 15:33 (alan)<\/b>Look at light fitting in common parts not working Order replacement fitting <\/p>

19\/11\/2024 15:48 (jane)<\/b>Inspected light fitting in common parts not working Ordered replacement fitting - Email Sent<\/b><\/p>

26\/11\/2024 12:21 (alan)<\/b>Return to site and replace faulty light fitting in common parts <\/p>

27\/11\/2024 13:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62638","activity_ticket_id":"58321","ticket_reference":"HDT59406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lock to be fitted to the roof hatch located on the top floor ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/24","activity_end":"2024-11-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72017","activity_notes":"Lock to be fitted to the roof hatch located on the top floor Ensure all contractors and staff working on the roof are instructed to secure the roof access when work is complete","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 14:58 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 10:29 (travis)<\/b>Attended and fitted a coded bolt lock to roof access hatch,(Code 1212),The same as the building street number.<\/p>

20\/11\/2024 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62639","activity_ticket_id":"58322","ticket_reference":"HDT59407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To ease bathroom and kitchen windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/24","activity_end":"2024-12-03 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72018","activity_notes":"To ease bathroom and kitchen windows Tuesday PM with tenant and Travis ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 15:44 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 15:46 (jane)<\/b>Requested access for Thursday morning 21st November <\/p>

20\/11\/2024 14:55 (sandra)<\/b>confirmed after 10 am with tenant <\/p>

21\/11\/2024 11:25 (roy)<\/b>Ease and adjusted bathroom window and ok.Removed beading on kitchen window but unable to replace beading due to secondary glazing.Need to remove secondary glazing to carry out repairs but need 2nd person.Also tenant wants under the sink boarded up as it is letting in big Draught.Need ok from Lillian <\/p>

26\/11\/2024 09:21 (sandra)<\/b>Tenant home for access for radiator<\/p>

27\/11\/2024 06:51 (michaelk)<\/b>Attended site to re-fit a radiator valve reported by tenant. All other radiator valves were checked whilst on sie. 1hr labour 55<\/p>

29\/11\/2024 14:54 (sandra)<\/b>window and sink void booked for the 3rd <\/p>

29\/11\/2024 16:51 (sandra)<\/b>tenant to provide access Tuesday afternoon <\/p>

03\/12\/2024 15:00 (travis)<\/b>Attended and reinstated sash window beading to allow for easier opening of window,caulked joint lines <\/p>

06\/12\/2024 09:56 (sandra)<\/b>updated Lilian regarding gap under sink <\/p>

06\/12\/2024 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62640","activity_ticket_id":"58323","ticket_reference":"HDT59408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fit window restrictor to the window located in the first floor washroom","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/24","activity_end":"2024-11-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72019","activity_notes":"Fit window restrictor to the window located in the first floor washroom. Regularly monitor to ensure they remain in place and are in good working order. Windows should be restricted to a maximum opening width of 100mm.There were no window restrictors observed on the window that leads out to a glazed roof of adjoining property located in the first floor washroom","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 16:08 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 11:50 (travis)<\/b>Attended and determined what type of restrictor would-be required,left property and sourced from local suppliers.Returned and fitted window restrictor.<\/p>

20\/11\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62641","activity_ticket_id":"58324","ticket_reference":"HDT59409","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 20th November and Thursday 21st November ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"20\/11\/24","activity_end":"2024-11-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72020","activity_notes":"Handyman Services for Wednesday 20th November and Thursday 21st November ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2024 16:23 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62642","activity_ticket_id":"58301","ticket_reference":"HDT59386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3063","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3063","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/11\/24","activity_end":"2024-11-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72021","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2024 16:11 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 16:35 (jane)<\/b>Started at 66 Shaftesbury Avenue <\/p>

19\/11\/2024 16:37 (jane)<\/b>Roof clearances continuing on 22nd November <\/p>

20\/11\/2024 09:32 (jane)<\/b>For Friday 22nd November, to carry out the roof clearance works 94 Shaftesbury ave. Access through windows in common parts.1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place.15 - 16 Gerrard st. Access from 4 Macclesfield st.11 Wardour st. Access from 7 Wardour st.39 Wardour st. Common parts roof door.<\/p>

22\/11\/2024 09:57 (jane)<\/b>Thursday 28th November 2024 14-16 Rupert st. Access via 7a Wardour st.Keys- 45 B1 24 and 26 Rupert st. Access via flat 5c Rupert court. After 10am-ring Richard upon arrival 07860 380000 52 Shaftesbury ave. Access to flat 4.1, internal box gulleys.- tenant can provide access at 10am 58a Shaftesbury ave. Access to flat 3, internal box gulleys. Keys - 21B228-30 Lisle Street Common Parts Roof Hatch Ladder required Friday 29th November 2024 8 Gerrard st. Access required to flat 3.03. To ring Adriana for access - 07340 565962 10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B2 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st. Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear19 Gerrard st. Access through roof door, ladder required. Keys - 13 B1 22 Wardour Street Key for Main Front Door <\/p>

04\/12\/2024 14:20 (jane)<\/b>For Friday 6th December WAITING FOR LILIAN TO CLEAR WITH TENNANTS10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B29 Wardour st. Access required to flats 7a and 9b for box gulleys.21 - 24 Newport court. Visual check from 11-13 Little Newport st, then access to flats as required.36 Gerrard st. Access required to top bedroom of penthouse15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.<\/p>

13\/12\/2024 13:36 (jane)<\/b>We will be attending on Tuesday 17th as below 39 Wardour st. Common parts roof door - afternoon. Please ask Nick to ring me. Flat 3, 11a Gerrard Street at 12noon will the tenant be home ? Nick to ring me Flat 4.1, 28 Lisle Street at 1pm tenant homeFlat 4.3, 28 Lisle Street - at 1pm tenant home<\/p>

20\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62643","activity_ticket_id":"58325","ticket_reference":"HDT59410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The broken sash cord in WC compartment requires repair as do broken window restrictors. Windows should be restricted to a maximum opening width of 100mm","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/24","activity_end":"2024-11-20 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72022","activity_notes":"The broken sash cord in WC compartment requires repair as do broken window restrictors. Windows should be restricted to a maximum opening width of 100mm","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 16:38 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 07:34 (travis)<\/b>Fitted window restrictors and repaired left sash cord,and waxed reveal for easier opening.<\/p>

21\/11\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62644","activity_ticket_id":"58326","ticket_reference":"HDT59411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bulb replacement in common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/24","activity_end":"2024-11-21 08:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72023","activity_notes":"bulb replacement in common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 09:06 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 14:47 (alan)<\/b>Replace blown lamps in common parts <\/p>

21\/11\/2024 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62645","activity_ticket_id":"58327","ticket_reference":"HDT59412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The front door step poses a trip hazard and the paint \/ hazard marking is fading. Arrange for the step to be re-painted. ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/24","activity_end":"2024-12-06 18:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72024","activity_notes":"The front door step poses a trip hazard and the paint \/ hazard marking is fading. Arrange for the step to be re-painted. ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 09:25 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 11:48 (travis)<\/b>Attended and found the worn step markings would be more permanent if a high visibility step nosing was fitted,Painting would take to long to cure in such a busy foot traffic area (hairdressers and residential) main entrance.I could order the part if accepted.<\/p>

20\/11\/2024 12:02 (sandra)<\/b>fed back to client and awaiting response <\/p>

21\/11\/2024 09:05 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62646","activity_ticket_id":"58328","ticket_reference":"HDT59413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"emergency call out - leak has caused an alarm to go off ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"90-92 Shaftesbury Avenue ","cs_id":"2370","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EA","ticket_client_site":"2370","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/24","activity_end":"2024-11-20 12:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72025","activity_notes":"emergency call out - leak has caused an alarm to go off ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 09:37 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 10:19 (roy)<\/b>Early morning call out.Leak from above flat but on arrival leak had stoppedMain problem was the alarm constantly sounding due to water damageRemoved from site but ntr to investigate leak <\/p>

20\/11\/2024 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62647","activity_ticket_id":"58329","ticket_reference":"HDT59414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door is difficult to open\/close ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/24","activity_end":"2024-11-20 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72026","activity_notes":"Front door is difficult to open\/close ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 10:09 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 14:11 (travis)<\/b>Collection of keys and attended above property,Found door to be under a high tension (hard to pull open),Altered positioning of overhead door closer arm to alleviate tension and altered closing speeds,Cleaned all moving parts on door,lock,latch, hinges ect and lightly oiled.Tested,Returned keys.<\/p>

20\/11\/2024 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62648","activity_ticket_id":"58311","ticket_reference":"HDT59396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"3061","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/11\/24","activity_end":"2024-11-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72027","activity_notes":"Christmas Lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 10:14 (jane)<\/b>Emailed client to ask if there is a particular date they require the lights up and working <\/p>

20\/11\/2024 10:15 (jane)<\/b>Emailed client to advise we are attending early morning of Monday 25th November and early morning of Tuesday 26th November <\/p>

25\/11\/2024 09:26 (travis)<\/b>Festive lights fitting.<\/p>

25\/11\/2024 14:13 (alan)<\/b>Quoted works <\/p>

26\/11\/2024 10:46 (travis)<\/b>Festive lights installation.<\/p>

26\/11\/2024 12:17 (alan)<\/b>Quoted works <\/p>

10\/01\/2025 10:53 (alan)<\/b>Remove Xmas lights <\/p>

10\/01\/2025 15:30 (travis)<\/b>Removal of seasonal lights around opera quarter.<\/p>

10\/01\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62649","activity_ticket_id":"58311","ticket_reference":"HDT59396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"3061","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/24","activity_end":"2024-11-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72028","activity_notes":"Christmas Lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 10:14 (jane)<\/b>Emailed client to ask if there is a particular date they require the lights up and working <\/p>

20\/11\/2024 10:15 (jane)<\/b>Emailed client to advise we are attending early morning of Monday 25th November and early morning of Tuesday 26th November <\/p>

25\/11\/2024 09:26 (travis)<\/b>Festive lights fitting.<\/p>

25\/11\/2024 14:13 (alan)<\/b>Quoted works <\/p>

26\/11\/2024 10:46 (travis)<\/b>Festive lights installation.<\/p>

26\/11\/2024 12:17 (alan)<\/b>Quoted works <\/p>

10\/01\/2025 10:53 (alan)<\/b>Remove Xmas lights <\/p>

10\/01\/2025 15:30 (travis)<\/b>Removal of seasonal lights around opera quarter.<\/p>

10\/01\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62650","activity_ticket_id":"58330","ticket_reference":"HDT59415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mouse proofing","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/24","activity_end":"2024-11-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72029","activity_notes":"Mouse proofing THURSDAY - TENANT IS HOME FOR ACCESS Signs of mice activity noted on today's visit in the form of live sightings by resident and droppings under kitchen units.I believe there is a hole\/gap behind the units we cannot see so it may require someone to look into this and remove the kitchen","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 11:09 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 11:10 (sandra)<\/b>access requested for 21st<\/p>

20\/11\/2024 14:13 (sandra)<\/b>Confirmed tenant for access <\/p>

21\/11\/2024 14:45 (roy)<\/b>Pulled out machines to fill in holes under kitchen <\/p>

21\/11\/2024 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62651","activity_ticket_id":"58331","ticket_reference":"HDT59416","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 27th November only ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"27\/11\/24","activity_end":"2024-11-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72030","activity_notes":"For Handyman Services for Wednesday 27th November only ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2024 11:15 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 11:16 (jane)<\/b>Handyman Services for Wednesday 27th November<\/p>

02\/12\/2024 18:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62652","activity_ticket_id":"58332","ticket_reference":"HDT59417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16603 - Toilet repairs ","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 3","cs_id":"927","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"927","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/24","activity_end":"2024-12-06 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72031","activity_notes":"Toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 12:19 (sandra)<\/b>access requested for Monday<\/p>

22\/11\/2024 16:37 (sandra)<\/b>waiting on access for Monday <\/p>

25\/11\/2024 14:46 (sandra)<\/b>access requested for Wednesday 25th <\/p>

25\/11\/2024 16:26 (sandra)<\/b>no contact so Edyta has requested Friday 29th <\/p>

25\/11\/2024 16:42 (sandra)<\/b>confirmed for Friday 29th with keys <\/p>

25\/11\/2024 16:51 (sandra)<\/b>1pm with keys Friday <\/p>

29\/11\/2024 14:23 (sandra)<\/b>rescheduled for Monday with keys <\/p>

29\/11\/2024 16:20 (sandra)<\/b>booked Friday 5th at 1pm with keys <\/p>

09\/12\/2024 08:19 (michaelk)<\/b>Attended site to remove the pneumatic syphon and to replace both flush plate pneumatic pumps. Completed the repair and left in full working order. 3hrs labour plus parts, total 252 ex vat.<\/p>

09\/12\/2024 09:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62653","activity_ticket_id":"58333","ticket_reference":"HDT59418","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"The Piezo ignition system has failed.","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/25","activity_end":"2025-01-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72032","activity_notes":"The Piezo ignition system has failed.Friday NB: Mike can enter the property on Friday with keys, but he is NOT allowed to buzz the door or talk to the tenant and be quiet as the tenant is a Barrister and on an important training call ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2024 12:27 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 12:28 (sandra)<\/b>Booked for Friday AM<\/p>

20\/11\/2024 14:09 (sandra)<\/b>confirmed for Friday <\/p>

25\/11\/2024 09:43 (sandra)<\/b>waiting on confirmation from tenant for Tuesday 26th<\/p>

06\/12\/2024 10:30 (sandra)<\/b>(Placed On Hold) no response from tenant waiting for Sue <\/p>

10\/12\/2024 15:07 (sandra)<\/b>emailed for access on Friday 13th<\/p>

16\/12\/2024 11:31 (sandra)<\/b>(Ticket Closed)<\/p>

18\/12\/2024 12:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2024 12:46 (sandra)<\/b>with keys between 1 - 4pm Friday 20th<\/p>

23\/12\/2024 06:16 (michaelk)<\/b>Attended site to replace the blown fuse to the hob. Left in full working order. 1hr labour 55<\/p>

28\/12\/2024 16:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62654","activity_ticket_id":"57873","ticket_reference":"HDT58958","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reddan to investigate leaking pipe\/roof leak","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/25","activity_end":"2025-02-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72033","activity_notes":"roof needs to be repaired Randall said it hasnt leaked and can be finished ","activity_timesheet":"2","ticket_notes_combined":"

27\/09\/2024 14:38 (System)<\/b>Ticket Created<\/p>

01\/10\/2024 07:18 (michaelk)<\/b>Attended site to investigate drainage leak into temper restaurant on the ground floor. Although the restaurant wasn't open we managed to approx locate a rainwater stack which could potentially be the issue. To pinpoint this if this is the cause, we would need to remove a bathroom cupboard which already has an access panel fitted, to inspect. 2hrs labour 105<\/p>

03\/10\/2024 16:51 (roy)<\/b>3rd floor flat. Removal of under sink cabinet, hand basin to access pipework behind shower.Pipe from roofNeed to dosame on first floor<\/p>

08\/10\/2024 07:16 (michaelk)<\/b>Attended site to investigate drainage leak into the ground floor shop. Measured out the area, assuming the pipe was a straight run through the building and exposed the area on the roof to find an outlet. The outlet had a previous repair carried out which is causing the issue, again. The riser was traced through the flats in the bedroom cupboard and we exposed a flat to prove that the leak wasn't the pipe itself. Roy is going to continue with roof now that it has been tracked and exposed. 4hrs labour 205<\/p>

10\/10\/2024 09:14 (roy)<\/b>Wrong area.Removal of slabs, stones and polystyrene slabs on walkway to expose outlet and area previously repaired.Flasband all lifted and water getting water underneath.Temp repair but feel whole area needs doing by roofer. Michael cut hole in box surround in flat below (empty flats) to trace leak.Need advice or quote going forward before we can relay slabs and once we know the leak has stopped<\/p>

20\/11\/2024 12:48 (sandra)<\/b>roof repairs outstanding <\/p>

20\/11\/2024 16:35 (sandra)<\/b>provisionally booked for 28th weather permitting <\/p>

28\/11\/2024 16:01 (travis)<\/b>Attended and cut out all faulty felt and previous repairs,Dried damaged area and cleaned,Applied bitumen into worst areas and covered larger area with bituminous flashing,Over painted whole area with rubberized roof paint.Will return and reinstated paving once we have confirmation that the leak has stopped.<\/p>

04\/12\/2024 17:01 (sandra)<\/b>Randall wants to wait until there has been a heavy downpour before reinstating the roof.<\/p>

09\/01\/2025 11:10 (jane)<\/b>Still leaking <\/p>

22\/01\/2025 12:00 (travis)<\/b>Attended and came to the conclusion that the pipework has to be water tested by Roy and I'm to return and fit the roof walkway once instructed.<\/p>

28\/01\/2025 15:51 (travis)<\/b>Attended and reinstated slabbed roof using new 75mm insulation.Inspection covers on order for apartments below X2.<\/p>

05\/02\/2025 14:30 (travis)<\/b>Attended and fitted two inspection panels below roof outlet for future inspections.Uplifted section of roof slabs, and insulation,Cut away high sections of block insulation and relevelled slabs using various Packers.<\/p>

19\/02\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62655","activity_ticket_id":"58334","ticket_reference":"HDT59419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator not working - room behind the front door of the flat ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/24","activity_end":"2024-11-22 16:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72034","activity_notes":"radiator not working - room behind the front door of the flat ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 15:11 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 19:59 (roy)<\/b>Power ok but faulty radiator Needs new<\/p>

26\/11\/2024 09:40 (sandra)<\/b>access requested for Wednesday <\/p>

26\/11\/2024 13:07 (sandra)<\/b>access between 10 - 12 keys and knock on tenants door or he will leave door open <\/p>

28\/11\/2024 09:34 (roy)<\/b>Removed radiator and fitted old\/new one.Tenant not happy with the size as it is smaller plus unable to wire in as cable cut too short.Plus its a bit dirty as its been sitting in van.Left it working but after speaking to Alan I can not leave it as it isNeed new<\/p>

29\/11\/2024 12:39 (sandra)<\/b>quote to replace <\/p>

04\/12\/2024 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62656","activity_ticket_id":"58335","ticket_reference":"HDT59420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to fit window restrictors to all high level windows where missing ","ticket_address_1":"24 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"24 Wardour Street ","cs_id":"1162","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"1162","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72035","activity_notes":"to fit window restrictors to all high level windows where missing picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 15:39 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 09:52 (travis)<\/b>Attended above property and checked all sash windows and found first floor to be missing restrictors,Left property and sourced replacement's, returned with tools and step ladder and fitted new restrictors.Returned keys to security.<\/p>

27\/11\/2024 13:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62657","activity_ticket_id":"58334","ticket_reference":"HDT59419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator not working - room behind the front door of the flat ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/24","activity_end":"2024-12-06 20:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72036","activity_notes":"radiator not working - room behind the front door of the flat Roy says it needs a new radiator ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 15:11 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 19:59 (roy)<\/b>Power ok but faulty radiator Needs new<\/p>

26\/11\/2024 09:40 (sandra)<\/b>access requested for Wednesday <\/p>

26\/11\/2024 13:07 (sandra)<\/b>access between 10 - 12 keys and knock on tenants door or he will leave door open <\/p>

28\/11\/2024 09:34 (roy)<\/b>Removed radiator and fitted old\/new one.Tenant not happy with the size as it is smaller plus unable to wire in as cable cut too short.Plus its a bit dirty as its been sitting in van.Left it working but after speaking to Alan I can not leave it as it isNeed new<\/p>

29\/11\/2024 12:39 (sandra)<\/b>quote to replace <\/p>

04\/12\/2024 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62658","activity_ticket_id":"58336","ticket_reference":"HDT59421","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"3rd floor office radiator not working ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/24","activity_end":"2024-11-21 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72037","activity_notes":"3rd floor office radiator not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 09:25 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 05:49 (michaelk)<\/b>Attended site to look at the 2nd floor radiator in Randall's office. A replacement trv and valve is required from Randall's office and the security office. Will quote to carry out the repair. 1hr labour 55<\/p>

22\/11\/2024 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62659","activity_ticket_id":"58337","ticket_reference":"HDT59422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat B","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"3051","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DQ","ticket_client_site":"3051","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/11\/24","activity_end":"2024-11-27 10:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72038","activity_notes":"dishwasher not working 27th 12 - 4pm ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2024 10:26 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 16:33 (sandra)<\/b>27th 12 - 4pmwaiting on tenant confirmation <\/p>

26\/11\/2024 09:21 (sandra)<\/b>tenant to give access <\/p>

27\/11\/2024 11:42 (sandra)<\/b>tenant home for access <\/p>

28\/11\/2024 10:49 (sandra)<\/b>heat pump and drain pump has failed. quote to replace <\/p>

03\/12\/2024 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62660","activity_ticket_id":"58339","ticket_reference":"HDT59424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flat 5 into Flat 3 ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/24","activity_end":"2024-11-22 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72039","activity_notes":"leak from Flat 5 into Flat 3 - Friday access with tenant after 10 am Flat 5 Flat 3 with keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 10:51 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 10:53 (sandra)<\/b>Friday after 10am <\/p>

25\/11\/2024 07:40 (michaelk)<\/b>Attended site to investigate the leaking issue into flat 3. Checked all services in both bathrooms from flat 5 were possible. Run all outlets and visually checked toilets and waste connections and runs. The only issue we could see was the shower valve in the bathroom was leaking from the inlet valve and thermostatic valve. This leak was running onto the tray seal which wasn't completely sealed. We have removed the shower and capped off the connections, which should stop the leak into flat 3 and can be monitored on Monday. A replacement shower is required. 3hrs labour 155<\/p>

26\/11\/2024 09:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62661","activity_ticket_id":"58340","ticket_reference":"HDT59425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door closer not working on main door ","ticket_address_1":"37\/38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"37\/38 Gerrard Street ","cs_id":"3005","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3005","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/24","activity_end":"2024-11-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72040","activity_notes":"door closer not working on main door ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 11:32 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 12:20 (travis)<\/b>Attended and found main door to be slamming and hitting top part of frame.Realignment of door using stronger screws in hinges,Adjusted door closer to slow down closing action and reduce slamming shut,Oiled all moving parts and tested.<\/p>

26\/11\/2024 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62662","activity_ticket_id":"58338","ticket_reference":"HDT59423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/24","activity_end":"2024-11-22 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72041","activity_notes":"list of works:1. Shower door (in the ensuite bathroom facing Shaftesbury Avenue)The shower door does not latch to the rail. It is a health and safety hazard. Engineers have been sent to look at this issue but it is not fixed. The door still does not latch to the rail. 2.Towel Rail in the ensuite bathroom facing Shaftesbury Avenue)All top racks does not heat up. Bottom rack still works, but they make a stomping noise when working sometimes. 3. Toilet seat hinge ( in the bathroom facing Chinatown alleyway)The toilet seat hinge is broken. It needs to be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 10:44 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 07:45 (michaelk)<\/b>Attended site to work through the various faults reported in the bathrooms. The shower door runners at the bottom are faulty and although we attempted to repair the doors, they need to be replaced. The toilet seat is beyond repair and again needs to be replaced. The towel rail fault was rectified. 3hrs labour 155<\/p>

04\/12\/2024 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62663","activity_ticket_id":"58341","ticket_reference":"HDT59426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet syphon is letting by ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/24","activity_end":"2024-12-12 11:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72042","activity_notes":"toilet syphon is letting by booked for 12th at 10am Code 8410* could be used on Thursday, we have a guests but will make sure they are well Informed.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 12:58 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 09:12 (sandra)<\/b>parts ordered <\/p>

22\/11\/2024 16:36 (sandra)<\/b>waiting on access for Monday <\/p>

29\/11\/2024 14:29 (sandra)<\/b>NTR to finish the tiles <\/p>

06\/12\/2024 12:32 (sandra)<\/b>requested Thursday 12th<\/p>

06\/12\/2024 15:02 (sandra)<\/b>Code 8410* could be used on Thursday, we have a guests but will make sure they are well Informed.booked for Thursday 12th at 10am <\/p>

13\/12\/2024 06:58 (michaelk)<\/b>Attended site to replace the toilet syphon which was letting by. I removed the bathroom counter, which unfortunately had pulled off 3 x tiles. The repair was completed and the counter was packed and sealed. The tiles were cleaned and sealed, leaving in full working order. 3hrs labour plus parts, total 223.40 ex vat.<\/p>

13\/12\/2024 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62664","activity_ticket_id":"58342","ticket_reference":"HDT59427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PRV letting by ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/24","activity_end":"2024-11-29 12:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72043","activity_notes":"PRV letting by ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 12:59 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 09:12 (sandra)<\/b>parts ordered<\/p>

22\/11\/2024 16:36 (sandra)<\/b>waiting on access for Monday <\/p>

25\/11\/2024 16:50 (sandra)<\/b>access agreed for Friday 29th<\/p>

28\/11\/2024 16:30 (sandra)<\/b>from 10 am <\/p>

02\/12\/2024 07:47 (michaelk)<\/b>Attended site to draindown the boiler and to replace the leaking aav. When drained we attempted to re-pressurise the expansion vessel, however this wasn't recharging. The expansion vessel was also replaced and the boiler was left running fully operational. 3hrs labour plus parts, total 258.80 ex vat.<\/p>

02\/12\/2024 08:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62665","activity_ticket_id":"58343","ticket_reference":"HDT59428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace missing smoke alarm to the lounge","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/24","activity_end":"2024-11-21 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72044","activity_notes":"To replace missing smoke alarm to the lounge","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2024 13:17 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62666","activity_ticket_id":"58344","ticket_reference":"HDT59429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler showing F2 code - Boiler located outside common parts ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/11\/24","activity_end":"2024-11-21 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72045","activity_notes":"Boiler showing F2 code - Boiler located outside common parts ","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2024 13:48 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62667","activity_ticket_id":"58345","ticket_reference":"HDT59430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the fire door intumescent seals to be repaired in the basement.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58a Shaftesbury Avenue","cs_id":"488","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/24","activity_end":"2024-11-29 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72046","activity_notes":"Arrange for the fire door intumescent seals to be repaired in the basement.The door to the electrical intake in the basement has missing intumescent fire and smoke seals.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 14:41 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 14:18 (travis)<\/b>Attended and reseated fire door intumisent smoke seals.Please note that the top smoke seal is fitted into the door frame.<\/p>

29\/11\/2024 15:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62668","activity_ticket_id":"58346","ticket_reference":"HDT59431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"close windows in common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/24","activity_end":"2024-11-21 15:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72047","activity_notes":"close windows in common parts ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 14:56 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 16:58 (roy)<\/b>Removed grilles and shut windows.Turned off air purifiers <\/p>

22\/11\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62669","activity_ticket_id":"58347","ticket_reference":"HDT59432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out in the living room ","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/24","activity_end":"2024-11-27 09:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72048","activity_notes":"light out in the living room Wednesday morning with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 14:57 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 10:10 (sandra)<\/b>emailed for access for Wednesday 27th <\/p>

25\/11\/2024 10:48 (sandra)<\/b>confirmed for Wednesday 27th AM with tenant for access <\/p>

27\/11\/2024 10:45 (roy)<\/b>Replaced 2 x dimmable GU10 <\/p>

27\/11\/2024 13:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62670","activity_ticket_id":"58056","ticket_reference":"HDT59141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and redec","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"22\/11\/24","activity_end":"2024-11-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72049","activity_notes":"Inter-tenancy checks and redec Jack to decorate on 22nd Nov(issue with condensation in the bathroom-Alan to check on extract fan & to remove kitchen blinds totally-no replacement required) ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2024 12:31 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:32 (sandra)<\/b>25th November <\/p>

12\/11\/2024 10:51 (sandra)<\/b>now 21st Jack to decorate on 22nd Nov <\/p>

20\/11\/2024 14:43 (sandra)<\/b>Lilian to give access at 8am <\/p>

21\/11\/2024 11:11 (alan)<\/b>Clean and service ventilation unitReplace filters of ventilation unit leaving for Work order<\/p>

21\/11\/2024 11:20 (jane)<\/b>(Ticket Closed)<\/p>

21\/11\/2024 15:27 (travis)<\/b>Itc check and works <\/p>

21\/11\/2024 15:36 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/11\/2024 15:45 (jane)<\/b>(Ticket Closed)<\/p>

25\/11\/2024 13:36 (travis)<\/b>Sealed around outside of windows to prevent rainwater ingress,asked by Lillian to carry out.<\/p>

26\/11\/2024 13:16 (travis)<\/b>Returned and removed\/disposed off living room and bedroom blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62671","activity_ticket_id":"58322","ticket_reference":"HDT59407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To ease bathroom and kitchen windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/24","activity_end":"2024-12-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72050","activity_notes":"To ease bathroom and kitchen windows Tuesday PM with tenant and Royand look at the void behind the sink too please ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 15:44 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 15:46 (jane)<\/b>Requested access for Thursday morning 21st November <\/p>

20\/11\/2024 14:55 (sandra)<\/b>confirmed after 10 am with tenant <\/p>

21\/11\/2024 11:25 (roy)<\/b>Ease and adjusted bathroom window and ok.Removed beading on kitchen window but unable to replace beading due to secondary glazing.Need to remove secondary glazing to carry out repairs but need 2nd person.Also tenant wants under the sink boarded up as it is letting in big Draught.Need ok from Lillian <\/p>

26\/11\/2024 09:21 (sandra)<\/b>Tenant home for access for radiator<\/p>

27\/11\/2024 06:51 (michaelk)<\/b>Attended site to re-fit a radiator valve reported by tenant. All other radiator valves were checked whilst on sie. 1hr labour 55<\/p>

29\/11\/2024 14:54 (sandra)<\/b>window and sink void booked for the 3rd <\/p>

29\/11\/2024 16:51 (sandra)<\/b>tenant to provide access Tuesday afternoon <\/p>

03\/12\/2024 15:00 (travis)<\/b>Attended and reinstated sash window beading to allow for easier opening of window,caulked joint lines <\/p>

06\/12\/2024 09:56 (sandra)<\/b>updated Lilian regarding gap under sink <\/p>

06\/12\/2024 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62672","activity_ticket_id":"58348","ticket_reference":"HDT59433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/24","activity_end":"2024-11-22 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72051","activity_notes":"underfloor heating not working I am not convinced it is working still. Can you please let the engineer know that, using the bedroom as example, I have turned the thermostat up to 23 and left it there for 32 hours now - but the temperature still reads as 17.5 in the room. This doesnt make sense to me, after so long surely the room should have reached the desired temperature? I really do think something is not right and needs looking at.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 16:30 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 07:34 (michaelk)<\/b>Attended callout and traced the problem to the boiler controls. Rectified the issue and checked that the underfloor controls were responding. Left the boiler and system running fully operational. 2hrs labour 105<\/p>

26\/11\/2024 09:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62673","activity_ticket_id":"58349","ticket_reference":"HDT59434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/24","activity_end":"2024-11-21 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72052","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 16:31 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 17:35 (roy)<\/b>Boiler up and running<\/p>

22\/11\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62674","activity_ticket_id":"58350","ticket_reference":"HDT59435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wood panelling in the entrance ","ticket_address_1":"13-17 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PJ","cs_address_1":"13-17 Wardour Street ","cs_id":"3066","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PJ","ticket_client_site":"3066","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/24","activity_end":"2024-11-27 09:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72053","activity_notes":"It should be determined if the wooden panelling in the entrance hallway is protected with a fire-retardant finish. If so, it should be maintained in such a way so as to maintain its fire resistance. If not, it should be determined the conditions under which it was accepted at the time of its installation.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2024 16:42 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 08:46 (travis)<\/b>Attended above address to determine whether boarding in entrance is fire rated,No keys for these properties due to being private property,Waxy o'connors and Orient London restaurant,both closed at time of attending,Would it be possible to have more information as to what building and more information on what I'm looking for.<\/p>

27\/11\/2024 10:09 (travis)<\/b>Attended and found panelling in question is in the left hand side of 16a Rupert Street entrance lobby,This entire panelling is made from 18mm MDF Timber and over painted with eggshell paint,in my opinion this panelling is not fire resistant.<\/p>

27\/11\/2024 13:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62675","activity_ticket_id":"58351","ticket_reference":"HDT59436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"1760","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/24","activity_end":"2024-11-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72054","activity_notes":"no heating ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 09:14 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 07:32 (michaelk)<\/b>Attended site to investigate heating issue. Found that main isolator had burnt out which was stopping the boiler from running. Collected a replacement isolator from suppliers and returned to carry out the repair, leaving the boiler running fully operational. 3hrs labour plus part, total 166.99 ex vat.<\/p>

26\/11\/2024 09:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62676","activity_ticket_id":"58301","ticket_reference":"HDT59386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3063","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3063","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"28\/11\/24","activity_end":"2024-11-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72055","activity_notes":"Thursday 28th November 2024 14-16 Rupert st. Access via 7a Wardour st.Keys- 45 B1 24 and 26 Rupert st. Access via flat 5c Rupert court. After 10am-ring Richard upon arrival 07860 380000 52 Shaftesbury ave. Access to flat 4.1, internal box gulleys.- tenant can provide access at 10am 58a Shaftesbury ave. Access to flat 3, internal box gulleys. Keys - 21B228-30 Lisle Street Common Parts Roof Hatch Ladder required Friday 29th November 2024 8 Gerrard st. Access required to flat 3.03. To ring Adriana for access - 07340 565962 10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B2 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st. Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear19 Gerrard st. Access through roof door, ladder required. Keys - 13 B1 22 Wardour Street Key for Main Front Door ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2024 16:11 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 16:35 (jane)<\/b>Started at 66 Shaftesbury Avenue <\/p>

19\/11\/2024 16:37 (jane)<\/b>Roof clearances continuing on 22nd November <\/p>

20\/11\/2024 09:32 (jane)<\/b>For Friday 22nd November, to carry out the roof clearance works 94 Shaftesbury ave. Access through windows in common parts.1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place.15 - 16 Gerrard st. Access from 4 Macclesfield st.11 Wardour st. Access from 7 Wardour st.39 Wardour st. Common parts roof door.<\/p>

22\/11\/2024 09:57 (jane)<\/b>Thursday 28th November 2024 14-16 Rupert st. Access via 7a Wardour st.Keys- 45 B1 24 and 26 Rupert st. Access via flat 5c Rupert court. After 10am-ring Richard upon arrival 07860 380000 52 Shaftesbury ave. Access to flat 4.1, internal box gulleys.- tenant can provide access at 10am 58a Shaftesbury ave. Access to flat 3, internal box gulleys. Keys - 21B228-30 Lisle Street Common Parts Roof Hatch Ladder required Friday 29th November 2024 8 Gerrard st. Access required to flat 3.03. To ring Adriana for access - 07340 565962 10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B2 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st. Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear19 Gerrard st. Access through roof door, ladder required. Keys - 13 B1 22 Wardour Street Key for Main Front Door <\/p>

04\/12\/2024 14:20 (jane)<\/b>For Friday 6th December WAITING FOR LILIAN TO CLEAR WITH TENNANTS10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B29 Wardour st. Access required to flats 7a and 9b for box gulleys.21 - 24 Newport court. Visual check from 11-13 Little Newport st, then access to flats as required.36 Gerrard st. Access required to top bedroom of penthouse15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.<\/p>

13\/12\/2024 13:36 (jane)<\/b>We will be attending on Tuesday 17th as below 39 Wardour st. Common parts roof door - afternoon. Please ask Nick to ring me. Flat 3, 11a Gerrard Street at 12noon will the tenant be home ? Nick to ring me Flat 4.1, 28 Lisle Street at 1pm tenant homeFlat 4.3, 28 Lisle Street - at 1pm tenant home<\/p>

20\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62677","activity_ticket_id":"58352","ticket_reference":"HDT59437","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out investigation works to on going leak, to determine who is responsible for the repairs - FOR FRIDAY MORNING 29TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/11\/24","activity_end":"2024-11-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72056","activity_notes":"To carry out investigation works to on going leak, to determine who is responsible for the repairs and advise Sonia before any works are carried out FOR FRIDAY MORNING 29TH NOVEMBER. REPORT TO RECEPTION ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 10:30 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 10:34 (jane)<\/b>Confirmed for Friday morning 29th November with Carrie on reception <\/p>

29\/11\/2024 09:59 (travis)<\/b>Opening up works for plumber in disabled toilet.<\/p>

02\/12\/2024 07:41 (michaelk)<\/b>Attended site following opening up work. Tested drainage and reported findings back to the office for the client to decide the next stage. 4hrs labour 205<\/p>

04\/12\/2024 11:09 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2024 11:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62678","activity_ticket_id":"58352","ticket_reference":"HDT59437","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out investigation works to on going leak, to determine who is responsible for the repairs - FOR FRIDAY MORNING 29TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/24","activity_end":"2024-11-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72057","activity_notes":"To carry out investigation works to on going leak, to determine who is responsible for the repairs and advise Sonia before any works are carried out (with Mike Keenan)FOR FRIDAY MORNING 29TH NOVEMBER. REPORT TO RECEPTION ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 10:30 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 10:34 (jane)<\/b>Confirmed for Friday morning 29th November with Carrie on reception <\/p>

29\/11\/2024 09:59 (travis)<\/b>Opening up works for plumber in disabled toilet.<\/p>

02\/12\/2024 07:41 (michaelk)<\/b>Attended site following opening up work. Tested drainage and reported findings back to the office for the client to decide the next stage. 4hrs labour 205<\/p>

04\/12\/2024 11:09 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2024 11:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62679","activity_ticket_id":"58353","ticket_reference":"HDT59438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"test the underfloor heating ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/11\/24","activity_end":"2024-11-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72058","activity_notes":"test the underfloor heating 10 am Monday 25th","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 11:10 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 11:12 (sandra)<\/b>booked for Monday 25th<\/p>

25\/11\/2024 14:12 (alan)<\/b>Reconnect underfloor heating and leave works <\/p>

26\/11\/2024 08:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62680","activity_ticket_id":"58354","ticket_reference":"HDT59439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check leak ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/24","activity_end":"2024-11-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72059","activity_notes":"check leak Can you please investigate and check whether they are new\/ old and potential cause?pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 12:59 (System)<\/b>Ticket Created<\/p>

23\/11\/2024 12:22 (roy)<\/b>Two different leaking points.Leak one is from roodoor and frame which needs replacing Leak two is not a leak<\/p>

10\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62681","activity_ticket_id":"58355","ticket_reference":"HDT59440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty thermostat to boiler ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/24","activity_end":"2024-11-22 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72060","activity_notes":"Faulty thermostat to boiler ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 13:20 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 13:21 (jane)<\/b>Attending site this afternoon <\/p>

25\/11\/2024 07:23 (michaelk)<\/b>Attended site to inspect the heating controls. The actual fault was traced to the boiler pcb which requires replacing.Note; due to the position of the boiler and that the boiler would need to be removed to repaired, the boiler replacement is recommended. 1hr labour 55<\/p>

26\/11\/2024 09:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62682","activity_ticket_id":"58356","ticket_reference":"HDT59441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16609 - Replacement heat and smoke alarms ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/24","activity_end":"2024-12-09 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72061","activity_notes":"Replacement heat and smoke alarms ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 14:26 (sandra)<\/b>access requested for Tuesday 3rd <\/p>

05\/12\/2024 12:30 (sandra)<\/b>chased access for Monday. tenant proving difficult <\/p>

06\/12\/2024 12:30 (sandra)<\/b>booked for Monday 9th<\/p>

10\/12\/2024 07:56 (michaelk)<\/b>Completed quoted alarm replacement work. 365 ex vat.<\/p>

10\/12\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62683","activity_ticket_id":"58358","ticket_reference":"HDT59443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"highlighting on front door step has faded and should be repainted ","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/24","activity_end":"2024-11-29 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72062","activity_notes":"highlighting on front door step has faded and should be repainted separate picture ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 14:38 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 15:08 (travis)<\/b> Cleaned and repainted high visibility entrance threshold step.Informed all tenants of wet paint.<\/p>

29\/11\/2024 15:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62684","activity_ticket_id":"58359","ticket_reference":"HDT59444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/24","activity_end":"2024-12-17 17:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72063","activity_notes":"Health and Safety works Fire stopping is required in the electrical intake cupboard and around pipes. separate picture ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 14:40 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 14:47 (travis)<\/b>H&S Works,Gained access to property and electrical intake cupboard,Filled all voids around ceiling area and around various wires with flame\/fire resistant filler.<\/p>

17\/12\/2024 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62685","activity_ticket_id":"58360","ticket_reference":"HDT59445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for suitable fire stopping to the penetrations in the ceiling and floor of the electrical intake cupboard.","ticket_address_1":"27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/24","activity_end":"2024-12-09 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72064","activity_notes":"Arrange for suitable fire stopping to the penetrations in the ceiling and floor of the electrical intake cupboard.The penetrations in the electrical intake room are filled with an indeterminate filler. This filler should be removed and be replaced with a filler that is rated as achieving a fire resistance of 30 minutes.","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 14:49 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 10:19 (travis)<\/b>Fire proofing works in electrical cupboard.<\/p>

10\/12\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62686","activity_ticket_id":"58361","ticket_reference":"HDT59446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Instruct a competent person to install general window closer levers on the high level windows. ","ticket_address_1":"58a Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"58a Shaftesbury Avenue","cs_id":"488","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/24","activity_end":"2024-11-29 15:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72065","activity_notes":"Instruct a competent person to install general window closer levers on the high level windows. The general window closer levers were missing from the high level windows on the stairwellseparate picture ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 14:52 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 14:22 (travis)<\/b>Attended and found only one high level window out of three is designed to open (2nd floor),Fitted window restrictors to relivent window.<\/p>

29\/11\/2024 15:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62687","activity_ticket_id":"58357","ticket_reference":"HDT59442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/24","activity_end":"2024-12-04 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72066","activity_notes":"Damaged fire compartmentation was noted to the bottom of riser by flat 5. The plaster board had been cut away. Reinstate the fire compartmentation. Any gaps around cables should be filled with intumescent materials.","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 14:33 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 15:31 (travis)<\/b>H&S Works,Make up a fire proof bottom for cupboard and fit ,Seal all holes where wires come through wall and ceiling.<\/p>

04\/12\/2024 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62688","activity_ticket_id":"58362","ticket_reference":"HDT59447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/24","activity_end":"2024-12-06 13:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72067","activity_notes":"Health and Safety works The penetrations in the electrical intake and gas meter cupboard are filled with an indeterminate filler. This filler should be removed and be replaced with a filler that is rated as achieving a fire resistance of 30 minutesseparate picture ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 14:53 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 14:16 (travis)<\/b>Cut out all pink expanding foam around all edges of electrical and gas double cupboards,swept and cleared away.Went over all edges with fire resistant sealant (photo).<\/p>

06\/12\/2024 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62689","activity_ticket_id":"58363","ticket_reference":"HDT59448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/24","activity_end":"2024-12-20 16:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72068","activity_notes":"Hinges on all fire doors have been painted over so unsure if they are CE or Kite MarkedRiser cupboard doors have no smoke seals - please check and confirm ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 14:59 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 09:52 (travis)<\/b>Collected keys and attended above property,Checked all internal relevant doors and found all to have a decorative brass hinge (non fire rated),I have ordered correct hinges but all doors would need to be removed to fit hinges due to new hinges being a bigger size.I would need a day to complete these works.<\/p>

09\/12\/2024 10:17 (sandra)<\/b>hinges on order 2 - 5 days <\/p>

20\/12\/2024 11:38 (travis)<\/b>H&S Works, replaced all brass hinges on office fire doors for kite mark fire rated hinges in brass colour to match original.<\/p>

20\/12\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62690","activity_ticket_id":"58364","ticket_reference":"HDT59449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check grouting and replace where cracked. ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/24","activity_end":"2024-11-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72069","activity_notes":"check grouting and replace where cracked. ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2024 15:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 15:32 (sandra)<\/b>booked Wednesday 27th <\/p>

25\/11\/2024 16:21 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62691","activity_ticket_id":"58366","ticket_reference":"HDT59451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check tiles and replace grout where cracked","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/24","activity_end":"2024-11-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72070","activity_notes":"check tiles and replace grout where crackedFriday from 10 am with keys","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 15:35 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 15:37 (sandra)<\/b>Friday 29th with keys <\/p>

29\/11\/2024 12:08 (travis)<\/b>Couldn't get an identical colour match to existing floor grout so grouted whole floor to keep uniform, cleaned work area and tiles,(Photos attached).<\/p>

29\/11\/2024 14:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62692","activity_ticket_id":"58365","ticket_reference":"HDT59450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check grouting and replace where cracked. ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/24","activity_end":"2024-11-29 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72071","activity_notes":"check grouting and replace where cracked. ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 15:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 15:37 (sandra)<\/b>Wednesday wit keys <\/p>

29\/11\/2024 12:14 (travis)<\/b>Attended above property to view damaged floor grout following a recent leak,Liased with Lilian ,Short term let manager, and cleaning staff, but unable to get access to complete job,Could we provisionally book in for next week?.<\/p>

02\/12\/2024 09:57 (sandra)<\/b>booked for Wednesday 4th <\/p>

04\/12\/2024 13:57 (travis)<\/b>Regrouted main bathroom floor.<\/p>

04\/12\/2024 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62693","activity_ticket_id":"58367","ticket_reference":"HDT59452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/24","activity_end":"2024-11-23 11:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72072","activity_notes":"Heating not working ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2024 17:22 (System)<\/b>Ticket Created<\/p>

24\/11\/2024 09:41 (roy)<\/b>Boiler not working. Repressured and checked pump. Also checked zone valve as not working properly.Heat coming through extremely slow and believe not functioning properly.Purchased heater and left on site<\/p>

25\/11\/2024 10:08 (sandra)<\/b>updated client to see if they need us to return.<\/p>

26\/11\/2024 08:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62694","activity_ticket_id":"58368","ticket_reference":"HDT59453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smell from boiler. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/11\/24","activity_end":"2024-11-23 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72073","activity_notes":"Smell from boiler. ","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2024 17:25 (System)<\/b>Ticket Created<\/p>

24\/11\/2024 09:38 (roy)<\/b>Called tenant and advised to open windows. Reported gas smell in bedroom and boiler.Had to shut down boiler and turned off gas<\/p>

06\/12\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62695","activity_ticket_id":"58369","ticket_reference":"HDT59454","ticket_client":"2024","client_name":"Test Client","ticket_title":"No heating","ticket_address_1":"438 Southchurch Road","ticket_address_2":"","ticket_town":"Southend-on-Sea","ticket_county":null,"ticket_postcode":"SS1 2QA","cs_address_1":"438 Southchurch Road","cs_id":"2896","cs_address_2":"","cs_town":"Southend-on-Sea","cs_postcode":"SS1 2QA","ticket_client_site":"2896","ticket_status_code":"Cancelled","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"23\/11\/24","activity_end":"2024-11-23 17:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72074","activity_notes":"No heating","activity_timesheet":"2","ticket_notes_combined":"

23\/11\/2024 17:34 (System)<\/b>Ticket Created<\/p>

23\/11\/2024 17:38 (michael)<\/b>Been to site and repressured system<\/p>

23\/11\/2024 17:40 (mike)<\/b>(Ticket Closed)<\/p>

23\/11\/2024 22:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62696","activity_ticket_id":"58370","ticket_reference":"HDT59455","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Broken glass to window.","ticket_address_1":"Flat 7","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/24","activity_end":"2024-11-25 07:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72075","activity_notes":"Broken glass to window.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 07:37 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 08:33 (roy)<\/b>Broken window on 3rd floor during high winds.Called out Able Glaze to board up.Needed two men as very awkward with wind conditions.Pat from Able came with 2nd person <\/p>

26\/11\/2024 08:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62697","activity_ticket_id":"58370","ticket_reference":"HDT59455","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Broken glass to window.","ticket_address_1":"Flat 7","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"25\/11\/24","activity_end":"2024-11-25 07:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72076","activity_notes":"Broken glass to window.","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2024 07:37 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 08:33 (roy)<\/b>Broken window on 3rd floor during high winds.Called out Able Glaze to board up.Needed two men as very awkward with wind conditions.Pat from Able came with 2nd person <\/p>

26\/11\/2024 08:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62698","activity_ticket_id":"58371","ticket_reference":"HDT59456","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16607 - Radiators repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/25","activity_end":"2025-01-08 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72077","activity_notes":"Radiator repairs Carefully remove and supply and install 2No new TRVs and valves to 2No radiators and flush out 1No radiator. ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 14:30 (sandra)<\/b>booked for Wednesday<\/p>

17\/12\/2024 14:39 (sandra)<\/b>booked for Wednesday 8th <\/p>

03\/01\/2025 10:04 (jane)<\/b>FOR 7AM start on Wednesday 8th<\/p>

09\/01\/2025 13:11 (michaelk)<\/b>Attended site and completed quoted radiator valve installations. Left offices running fully operational. 505 ex vat.<\/p>

09\/01\/2025 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62699","activity_ticket_id":"58372","ticket_reference":"HDT59457","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16600 - To replace faulty emergency light fittings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/12\/24","activity_end":"2024-12-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72078","activity_notes":"To replace faulty emergency light fittings ","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2024 17:08 (michael)<\/b>(Ticket Closed)<\/p>

30\/12\/2024 07:52 (alan)<\/b>Quoted works <\/p>

30\/12\/2024 07:53 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62700","activity_ticket_id":"58373","ticket_reference":"HDT59458","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16599 - Replacement faulty emergency light fittings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/24","activity_end":"2024-12-04 15:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72079","activity_notes":"Replacement faulty emergency light fittings To carry out the safe isolation to the electrical lighting circuit, carefully remove 2No faulty emergency light fittings as required and dispose of environmentally friendly. To supply and install new replacement emergency light fittings and re-instate supply. ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 11:06 (alan)<\/b>Quoted works <\/p>

04\/12\/2024 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62701","activity_ticket_id":"58374","ticket_reference":"HDT59459","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16598 - Staircase 8 - To replace defective emergency light fittings","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/12\/24","activity_end":"2024-12-24 17:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72080","activity_notes":"Staircase 8 - To replace defective emergency light fittings. To carry out the safe isolation to the electrical lighting circuit, carefully remove 10No faulty emergency light fittings as required and dispose of environmentally friendly. To supply and install new replacement emergency light fittings and re-instate supply.","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 15:27 (alan)<\/b>Quoted works <\/p>

03\/01\/2025 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62702","activity_ticket_id":"58375","ticket_reference":"HDT59460","ticket_client":"2116","client_name":"Bancone ","ticket_title":"boiler issues - hot water ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/24","activity_end":"2024-11-25 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72081","activity_notes":"biler issues We are experiencing hot water issues; in the morning everything is fine. I check the temperature this morning is above 55 degrees , however yesterday and today around 7pm we don't have any hot watert till the end of the service in the building, none of the taps. Temperature is below 35 degrees.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 09:40 (System)<\/b>Ticket Created<\/p>

26\/11\/2024 06:38 (michaelk)<\/b>Attended site to investigate the hot water system. Tested both elements and could find no faults. The manager explained that the hot water ran out at approx 6pm. I could find no timers fitted to the system so recommended that an engineer attended at 6pm touched the electrical supply to the elements. 2hrs labour 105<\/p>

26\/11\/2024 09:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62703","activity_ticket_id":"58376","ticket_reference":"HDT59461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16610 - Boiler repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/24","activity_end":"2024-11-27 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72082","activity_notes":"Boiler repairs Carefully strip down the existing manifold and replace the seals to rectify leak. Refill system inclusive of inhibitor and reinstate to full capacity.","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 05:46 (michaelk)<\/b>Attended site to carry out manifold repairs as quoted. 235 ex vat.<\/p>

28\/11\/2024 07:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62704","activity_ticket_id":"58377","ticket_reference":"HDT59462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16608 - Heating repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"499","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"499","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/24","activity_end":"2024-11-26 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72083","activity_notes":"Heating repairs ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 06:59 (michaelk)<\/b>Attended site to introduce a system sealer to the heating system and left in full working order. 215 ex vat.<\/p>

27\/11\/2024 13:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62705","activity_ticket_id":"58378","ticket_reference":"HDT59463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59453 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/24","activity_end":"2024-11-25 11:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72084","activity_notes":"HDT59453 Follow-Up - smell of gas ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 10:01 (System)<\/b>Ticket Created<\/p>

26\/11\/2024 06:31 (michaelk)<\/b>Attended site to investigate gas smell. Carried out tighteness test which passed. Carried out boiler checks as per gas safety regulations 26.9. Combustion tested and left in full working order. 3hrs labour 155<\/p>

26\/11\/2024 09:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62706","activity_ticket_id":"58379","ticket_reference":"HDT59464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/24","activity_end":"2024-12-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72085","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 10:19 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:42 (sandra)<\/b>access with tenant at 10am <\/p>

12\/12\/2024 08:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

12\/12\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62707","activity_ticket_id":"58380","ticket_reference":"HDT59465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"690","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"690","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/24","activity_end":"2024-12-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72086","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 10:21 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:43 (sandra)<\/b>access with tenant between 9 - 11 am <\/p>

12\/12\/2024 08:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

12\/12\/2024 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62708","activity_ticket_id":"58381","ticket_reference":"HDT59466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/24","activity_end":"2024-12-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72087","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 10:22 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:45 (sandra)<\/b>keys 11 - 3pm <\/p>

16\/12\/2024 06:36 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/12\/2024 15:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62709","activity_ticket_id":"58382","ticket_reference":"HDT59467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/24","activity_end":"2024-12-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72088","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 10:29 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:45 (sandra)<\/b>keys 11 - 3pm <\/p>

16\/12\/2024 06:35 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/12\/2024 15:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62710","activity_ticket_id":"58383","ticket_reference":"HDT59468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/24","activity_end":"2024-11-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72089","activity_notes":"no hot water 1.4 today with keys at noon ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 10:34 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 10:34 (sandra)<\/b>attend today with keys at noon <\/p>

25\/11\/2024 19:57 (michaelk)<\/b>Attended site but was unable to access the flat as the tenant wouldn't open the door. He then reported to cbre that the boiler was intact working. 1hr labour 55<\/p>

26\/11\/2024 09:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62711","activity_ticket_id":"58384","ticket_reference":"HDT59469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/24","activity_end":"2024-12-13 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72090","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 11:07 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:45 (sandra)<\/b>keys 11 - 3pm <\/p>

16\/12\/2024 06:35 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/12\/2024 15:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62712","activity_ticket_id":"58385","ticket_reference":"HDT59470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"437","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"437","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/24","activity_end":"2024-12-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72091","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 11:12 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:43 (sandra)<\/b>confirmed 12th with keys at 9am <\/p>

13\/12\/2024 06:59 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/12\/2024 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62713","activity_ticket_id":"58386","ticket_reference":"HDT59471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (November)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/11\/24","activity_end":"2024-11-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72092","activity_notes":"Landlord Meter Reads (November)","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 11:17 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 14:14 (alan)<\/b>Quoted works <\/p>

29\/11\/2024 08:38 (alan)<\/b>Meter readings <\/p>

29\/11\/2024 08:39 (alan)<\/b>Meter readings <\/p>

29\/11\/2024 08:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62714","activity_ticket_id":"58387","ticket_reference":"HDT59472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/24","activity_end":"2024-12-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72093","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 11:19 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:46 (sandra)<\/b>keys at 9am <\/p>

19\/12\/2024 21:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

20\/12\/2024 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62715","activity_ticket_id":"58388","ticket_reference":"HDT59473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/24","activity_end":"2024-12-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72094","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 11:29 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:46 (sandra)<\/b>tenant for access at 10am 16th <\/p>

16\/12\/2024 20:30 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/12\/2024 20:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62716","activity_ticket_id":"58389","ticket_reference":"HDT59474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/25","activity_end":"2025-01-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72095","activity_notes":"Gas compliance testing without PAT","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2024 11:31 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 11:22 (sandra)<\/b>no access <\/p>

02\/01\/2025 16:52 (sandra)<\/b>requested Tuesday 28th<\/p>

24\/01\/2025 10:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62717","activity_ticket_id":"58390","ticket_reference":"HDT59475","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 Ladies Toilet (at the end) is leaking from behind while flushing","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/24","activity_end":"2024-11-26 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72096","activity_notes":"L2 Ladies Toilet (at the end) is leaking from behind while flushing","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 11:54 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 06:53 (michaelk)<\/b>Attended site to investigate leaking toilet on level 2. Traced the problem to a faulty flush cone which was collected and replaced. The toilet was reinstated. 2hrs labour plus part, total 111.99 ex vat.<\/p>

27\/11\/2024 13:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62718","activity_ticket_id":"58391","ticket_reference":"HDT59476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59452 Follow-Up - Zone valve not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/24","activity_end":"2024-12-03 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72097","activity_notes":"HDT59452 Follow-Up - zone valve not working Tuesday 4th with keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 13:50 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 15:10 (sandra)<\/b>access requested <\/p>

25\/11\/2024 16:26 (sandra)<\/b>No answer from tenant. Edyta requesting Friday 29th <\/p>

25\/11\/2024 16:42 (sandra)<\/b>confirmed for Wednesday with keys 27th<\/p>

29\/11\/2024 14:27 (sandra)<\/b>access requested for Tuesday 3rd <\/p>

02\/12\/2024 10:54 (sandra)<\/b>confirmed with keys <\/p>

04\/12\/2024 07:47 (michaelk)<\/b>Attended site to inspect the heating and hot water system, following emergency callout. Found the heating zone valve stuck open resulting in the heating system running constantly. The hot water expansion vessel was also flooded. Both items were sourced and collected from the suppliers. Returned tonsite to replace faulty items, leaving the heating and hot water running fully operational. Note ; the heating timer was left on manual and the hot water was left on auto, as found. I left an instruction for the tenant. 5hrs labour plus parts, 405.80 ex vat.<\/p>

04\/12\/2024 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62719","activity_ticket_id":"58392","ticket_reference":"HDT59477","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/24","activity_end":"2024-12-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72098","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 14:28 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 10:51 (sandra)<\/b>confirmed for Wednesday 18th 2 - 4pm <\/p>

23\/12\/2024 06:18 (michaelk)<\/b>Completed gas and plumbing checks 85<\/p>

28\/12\/2024 16:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62720","activity_ticket_id":"58393","ticket_reference":"HDT59478","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/24","activity_end":"2024-12-20 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72099","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 14:30 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 10:56 (sandra)<\/b>with keys <\/p>

23\/12\/2024 06:19 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

28\/12\/2024 16:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62721","activity_ticket_id":"58394","ticket_reference":"HDT59479","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 5, 126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 5, 126 Long Acre ","cs_id":"2879","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"2879","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/24","activity_end":"2024-12-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72100","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 14:32 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 10:57 (sandra)<\/b>with keys <\/p>

19\/12\/2024 21:22 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

20\/12\/2024 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62722","activity_ticket_id":"58395","ticket_reference":"HDT59480","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas compliance and plumbing checks ","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/24","activity_end":"2024-12-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72101","activity_notes":"Gas compliance and plumbing checks ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 14:33 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 10:57 (sandra)<\/b>with keys <\/p>

19\/12\/2024 21:22 (michaelk)<\/b>Completed gas and plumbing check 85<\/p>

20\/12\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62723","activity_ticket_id":"58396","ticket_reference":"HDT59481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"redecorate the bathroom which has mould showing ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"29\/11\/24","activity_end":"2024-11-29 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72102","activity_notes":"redecorate the bathroom which has mould showing with keys ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 14:56 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 14:57 (sandra)<\/b>booked for Friday 29th <\/p>

29\/11\/2024 11:25 (jack)<\/b>Done 230<\/p>

29\/11\/2024 13:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62724","activity_ticket_id":"58397","ticket_reference":"HDT59482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator leaking ","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/24","activity_end":"2024-11-28 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72103","activity_notes":"radiator leaking keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 15:26 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 15:27 (sandra)<\/b>Tuesday with keys <\/p>

27\/11\/2024 10:26 (sandra)<\/b>NTR to clean floor and see where the oil is coming from <\/p>

02\/12\/2024 07:36 (michaelk)<\/b>Attended site to investigate the radaitors in the last bedroom for leaks. 8n my opinion the fluid beneath both radiators is from spillage of a liquid above, not from the system. 1hr labour 55<\/p>

02\/12\/2024 08:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62725","activity_ticket_id":"58398","ticket_reference":"HDT59483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating and oven doesnt work ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/24","activity_end":"2024-11-25 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72104","activity_notes":"no heating and oven doesnt work tenant is home for accessif it cant be fixed can you leave her a heater ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 15:55 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 19:49 (roy)<\/b>Got heating up and running but oven does work but oven does not heat up.I believe the thermostat caused the fuse box to trip out.All reset except oven not functioning May need replacing<\/p>

27\/11\/2024 09:17 (sandra)<\/b>waiting on appointment from RA<\/p>

27\/11\/2024 14:03 (sandra)<\/b>attending on Wed 4th 12 - 6pm<\/p>

27\/11\/2024 14:04 (sandra)<\/b>waiting on access details <\/p>

04\/12\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62726","activity_ticket_id":"58399","ticket_reference":"HDT59484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and microwave ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/24","activity_end":"2024-11-28 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72105","activity_notes":"heating Thursday 28th after 12 pm with tenant . The heating is turned on but there is no response.Can you let me know if the microwave is built in and send me a picture please ","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 15:59 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 16:02 (sandra)<\/b>waiting on access <\/p>

27\/11\/2024 10:27 (sandra)<\/b>access requested for 28th <\/p>

27\/11\/2024 11:57 (sandra)<\/b>access on 28th with tenant after 12 pm<\/p>

28\/11\/2024 20:00 (michaelk)<\/b>Attended site to investigate the reported heating fault. Found that the pumpnwas seized, which was removed and rectified. The system was run with all the programmers switched to auto. The underfloor manifolds were checked and the heating left in full working order. 3hrs labour 155<\/p>

02\/12\/2024 10:12 (sandra)<\/b>waiting on appontment for microwave <\/p>

04\/12\/2024 15:30 (sandra)<\/b>confirmed Wednesday 11th 10 - 2pm <\/p>

04\/12\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62727","activity_ticket_id":"58399","ticket_reference":"HDT59484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating and microwave ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/12\/24","activity_end":"2024-12-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72106","activity_notes":"Since the winter, the microwave oven has to be started many times before it starts to work. Is it a malfunction? . The heating is turned on but there is no response.","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2024 15:59 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 16:02 (sandra)<\/b>waiting on access <\/p>

27\/11\/2024 10:27 (sandra)<\/b>access requested for 28th <\/p>

27\/11\/2024 11:57 (sandra)<\/b>access on 28th with tenant after 12 pm<\/p>

28\/11\/2024 20:00 (michaelk)<\/b>Attended site to investigate the reported heating fault. Found that the pumpnwas seized, which was removed and rectified. The system was run with all the programmers switched to auto. The underfloor manifolds were checked and the heating left in full working order. 3hrs labour 155<\/p>

02\/12\/2024 10:12 (sandra)<\/b>waiting on appontment for microwave <\/p>

04\/12\/2024 15:30 (sandra)<\/b>confirmed Wednesday 11th 10 - 2pm <\/p>

04\/12\/2024 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62728","activity_ticket_id":"58400","ticket_reference":"HDT59485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 2 ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/24","activity_end":"2024-11-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72107","activity_notes":"leak into Flat 2 tenant home at 11 Wednesdaycan you check in Flat 2 that it is not coming from here and check out the window at the same time to see if you can see the brickwork","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2024 16:23 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 16:24 (sandra)<\/b>Wednesday 27th tenant home for access 9am <\/p>

26\/11\/2024 09:29 (sandra)<\/b>tenant home 11 am <\/p>

27\/11\/2024 11:18 (travis)<\/b>Attended apartment three to investigate possible causes of staining on ceiling below (apartment two),Tenant three has no issues with leaks or rainwater ingress, opened bedroom window above problem area and found window sill and exterior brickwork to be in very good condition with no signs water damage or ingress, however directly above the staining is a cast iron radiator (photo attached), which may be worth while having an engineer check pipeworks and fittings whilst radiator is hot , allowing for expansion to see if it is leaking at all.Apartment two has said that he has no visible leaks,only the staining on the ceiling,so it could be a case of an old leak showing through the paintwork,in which case would require stain blocking and repainting.Hope this makes sense.<\/p>

27\/11\/2024 13:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62729","activity_ticket_id":"58322","ticket_reference":"HDT59407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To ease bathroom and kitchen windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/24","activity_end":"2024-11-26 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72108","activity_notes":"TENANT HOME FOR ACCESS TODAY radiator valve has come loose and unable to control temperature","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 15:44 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 15:46 (jane)<\/b>Requested access for Thursday morning 21st November <\/p>

20\/11\/2024 14:55 (sandra)<\/b>confirmed after 10 am with tenant <\/p>

21\/11\/2024 11:25 (roy)<\/b>Ease and adjusted bathroom window and ok.Removed beading on kitchen window but unable to replace beading due to secondary glazing.Need to remove secondary glazing to carry out repairs but need 2nd person.Also tenant wants under the sink boarded up as it is letting in big Draught.Need ok from Lillian <\/p>

26\/11\/2024 09:21 (sandra)<\/b>Tenant home for access for radiator<\/p>

27\/11\/2024 06:51 (michaelk)<\/b>Attended site to re-fit a radiator valve reported by tenant. All other radiator valves were checked whilst on sie. 1hr labour 55<\/p>

29\/11\/2024 14:54 (sandra)<\/b>window and sink void booked for the 3rd <\/p>

29\/11\/2024 16:51 (sandra)<\/b>tenant to provide access Tuesday afternoon <\/p>

03\/12\/2024 15:00 (travis)<\/b>Attended and reinstated sash window beading to allow for easier opening of window,caulked joint lines <\/p>

06\/12\/2024 09:56 (sandra)<\/b>updated Lilian regarding gap under sink <\/p>

06\/12\/2024 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62730","activity_ticket_id":"58401","ticket_reference":"HDT59486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16612 - replacement shower ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/24","activity_end":"2024-12-04 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72109","activity_notes":"replacement shower rescheduled for 10am on 4th","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 14:25 (sandra)<\/b>requested access for Tuesday 3rd <\/p>

29\/11\/2024 16:50 (sandra)<\/b>tenant can provide access at 10 am on Tuesday <\/p>

03\/12\/2024 09:14 (sandra)<\/b>rescheduled for 10am on 4th<\/p>

05\/12\/2024 06:29 (michaelk)<\/b>Attended site to replace the shower and shower seal as quoted. Completed work and left in full working order. 648.41 ex vat.<\/p>

05\/12\/2024 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62731","activity_ticket_id":"58402","ticket_reference":"HDT59487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of the doors for unit 15 is damaged and needs to be resecured.","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72110","activity_notes":"One of the doors for unit 15 is damaged and needs to be resecured.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2024 09:36 (System)<\/b>Ticket Created<\/p>

26\/11\/2024 09:36 (sandra)<\/b>for today <\/p>

26\/11\/2024 18:38 (roy)<\/b>Visited site but no damage.Someone broke in by one of the doors but was unable to look as people dining.Tenant wants additional bolts put on but in my view it needs a plate over the lock to stop them from sliding bolt.May need a new lockRevisit tomorrow but may need Brian from twenty twenty<\/p>

28\/11\/2024 14:49 (roy)<\/b>2 locks repaired<\/p>

06\/12\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62732","activity_ticket_id":"58403","ticket_reference":"HDT59488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2No lights not working outside Flat 1","ticket_address_1":"27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/24","activity_end":"2024-11-26 11:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72111","activity_notes":"2No lights not working outside Flat 1","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2024 10:43 (System)<\/b>Ticket Created<\/p>

26\/11\/2024 12:18 (alan)<\/b>Replace 2 blown lamps in common parts outside flat 1 <\/p>

27\/11\/2024 13:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62733","activity_ticket_id":"58404","ticket_reference":"HDT59489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fault code E27 showing on boiler ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/24","activity_end":"2024-11-27 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72112","activity_notes":"fault code E27 showing on boiler ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2024 10:47 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 06:50 (michaelk)<\/b>Attended site to investigate boiler fault. The fault was traced to the pcb, which was ordered and collected to return and fit Wednesday. 2hrs labour 105<\/p>

28\/11\/2024 05:56 (michaelk)<\/b>Attended site to replace the boiler pcb. Completed work and left the boiler in full working order. 2 hrs labour plus parts, total 331.80 ex vat.<\/p>

28\/11\/2024 07:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62734","activity_ticket_id":"58405","ticket_reference":"HDT59490","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 Gents toilet rear under mirror light out","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/11\/24","activity_end":"2024-11-28 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72113","activity_notes":"L2 Gents toilet rear under mirror light out","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2024 10:50 (System)<\/b>Ticket Created<\/p>

26\/11\/2024 10:51 (sandra)<\/b>Booked for Thursday morning <\/p>

26\/11\/2024 12:20 (alan)<\/b>Disconnect faulty light fitting in wc and order replacement <\/p>

03\/12\/2024 16:13 (alan)<\/b>Return to site and replace lights under mirror in gents wc <\/p>

04\/12\/2024 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62735","activity_ticket_id":"58405","ticket_reference":"HDT59490","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 Gents toilet rear under mirror light out","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/24","activity_end":"2024-12-04 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72114","activity_notes":"L2 Gents toilet rear under mirror light out","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2024 10:50 (System)<\/b>Ticket Created<\/p>

26\/11\/2024 10:51 (sandra)<\/b>Booked for Thursday morning <\/p>

26\/11\/2024 12:20 (alan)<\/b>Disconnect faulty light fitting in wc and order replacement <\/p>

03\/12\/2024 16:13 (alan)<\/b>Return to site and replace lights under mirror in gents wc <\/p>

04\/12\/2024 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62736","activity_ticket_id":"58406","ticket_reference":"HDT59491","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16615 - Install electrical supply for new boiler","ticket_address_1":"Flat 4","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 4","cs_id":"2193","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2193","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/12\/24","activity_end":"2024-12-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72115","activity_notes":"Install electrical supply for new boiler","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 07:32 (alan)<\/b>Quoted works <\/p>

03\/12\/2024 16:14 (alan)<\/b>Quoted works <\/p>

06\/12\/2024 13:12 (alan)<\/b>Quoted works <\/p>

06\/12\/2024 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62737","activity_ticket_id":"58407","ticket_reference":"HDT59492","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16616 - Installation of electric boiler","ticket_address_1":"Flat 4","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 4","cs_id":"2193","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/24","activity_end":"2024-12-05 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72116","activity_notes":"installation of electric boiler","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 14:28 (sandra)<\/b>provisionally booked for Wednesday 4th but waiting for Mike to advise on delivery date <\/p>

09\/12\/2024 08:09 (michaelk)<\/b>Completed quoted boiler installation 3,780 ex vat.<\/p>

09\/12\/2024 09:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62738","activity_ticket_id":"58408","ticket_reference":"HDT59493","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"can you arrange to have the 2 plaques on my desk at 120 Long acre to be collect and taken to the address below.","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/24","activity_end":"2024-12-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72117","activity_notes":"can you arrange to have the 2 plaques on my desk at 120 Long acre to be collect and taken to the address below.Goodwin & Goodwin, Unit 3, Guillemot Place, Clarendon Road, London, N22 6XG T: 0208 829 0599 - ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2024 14:15 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 09:30 (roy)<\/b>Dropped off as requestedGave them to Gerrard at Goodwins<\/p>

09\/12\/2024 10:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62739","activity_ticket_id":"58409","ticket_reference":"HDT59494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The door at the above is not self closing","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/24","activity_end":"2024-11-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72118","activity_notes":"The door at the above is not self closingplease attend to fix ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2024 15:21 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 07:46 (travis)<\/b>Adjusted overhead door closer,Removed door and planed bottom at hinge side.Refitted door ,oiled all moving parts and lock\/keep,Tested <\/p>

27\/11\/2024 13:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62740","activity_ticket_id":"58410","ticket_reference":"HDT59495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak ","ticket_address_1":"Flat 4.1 ","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 4.1 ","cs_id":"2974","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2974","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/24","activity_end":"2024-11-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72119","activity_notes":"> I am writing from apartment 3.1 4A Rupert Court. My apartment has been drenched throughout the night by the rain. The floors are wet. Is there an engineer\/someone that could come check this out?Get keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 08:57 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 12:30 (roy)<\/b>Leak into 3.1Leak from blocked gulley. Plasic bag over the outlet and lot of dirt.Cleaned and all ok<\/p>

27\/11\/2024 13:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62741","activity_ticket_id":"58163","ticket_reference":"HDT59248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"under sink leak","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72120","activity_notes":"repairaid after 12 with keys ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2024 10:32 (System)<\/b>Ticket Created<\/p>

29\/10\/2024 10:33 (sandra)<\/b>keys 31st <\/p>

29\/10\/2024 10:34 (sandra)<\/b>Keys Thursday 31st<\/p>

31\/10\/2024 18:56 (michaelk)<\/b>investigated leak beneath the kitchen sink which was traced to a damaged dishwasher waste pipe. This requires a new hose to be run from inside the dishwasher, however temporary fitting were sourced and fitted to resolve the issue short term. An appliance engineer is to attend. 1hr labour plus parts, total 81.80 ex vat.<\/p>

01\/11\/2024 10:27 (sandra)<\/b>requested appointment <\/p>

04\/11\/2024 09:42 (sandra)<\/b>requested Wednesday 6th Nov <\/p>

05\/11\/2024 11:21 (sandra)<\/b>chased access <\/p>

05\/11\/2024 11:49 (sandra)<\/b>this has been postponed as the tenant is now away for two weeks. to be rescheduled upon their return - Email Sent<\/b><\/p>

21\/11\/2024 16:35 (sandra)<\/b>RA wednesday 27th 12 - 4pm <\/p>

21\/11\/2024 16:36 (sandra)<\/b>waiting on tenant confirmation <\/p>

27\/11\/2024 09:04 (sandra)<\/b>access with keys after 12 <\/p>

28\/11\/2024 08:33 (roy)<\/b>With Repait Aid<\/p>

28\/11\/2024 14:26 (sandra)<\/b>drain hose was replaced and unit left working <\/p>

04\/12\/2024 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62742","activity_ticket_id":"58398","ticket_reference":"HDT59483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating and oven doesnt work ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/12\/24","activity_end":"2024-12-04 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72121","activity_notes":"no heating and oven doesnt work ","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2024 15:55 (System)<\/b>Ticket Created<\/p>

25\/11\/2024 19:49 (roy)<\/b>Got heating up and running but oven does work but oven does not heat up.I believe the thermostat caused the fuse box to trip out.All reset except oven not functioning May need replacing<\/p>

27\/11\/2024 09:17 (sandra)<\/b>waiting on appointment from RA<\/p>

27\/11\/2024 14:03 (sandra)<\/b>attending on Wed 4th 12 - 6pm<\/p>

27\/11\/2024 14:04 (sandra)<\/b>waiting on access details <\/p>

04\/12\/2024 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62743","activity_ticket_id":"58411","ticket_reference":"HDT59496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"- top floor, to investigate a leak coming through the electric light socket. ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/24","activity_end":"2024-11-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72122","activity_notes":"- top floor, to investigate a leak coming through the electric light socket. ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 09:20 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 08:35 (roy)<\/b>Unable to find any sign of a leak and no one at home.Fuse box all ok.Only evidence of possible leak is two bulbs in two different rooms need replacingReturn Thursday <\/p>

28\/11\/2024 09:29 (roy)<\/b>Apparently its coming through socket on wall. Need access into flat 1Decking probably needs to be lifted<\/p>

29\/11\/2024 09:29 (roy)<\/b>Attended site and cleared outlets<\/p>

29\/11\/2024 14:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62744","activity_ticket_id":"58302","ticket_reference":"HDT59387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16594 - replacement washer\/dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72123","activity_notes":"Replacement washer\/dryer OPTION ONE:To supply and install new Beko B3D58545UW Wifi Connected 8Kg \/ 5Kg Washer Dryer with 1400 rpm - White - D Rated , A Rated [Wash Only] connect , test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 10:45 (sandra)<\/b>Provisionally booked for 27th <\/p>

20\/11\/2024 14:45 (sandra)<\/b>waiting on confirmation of access <\/p>

20\/11\/2024 14:56 (sandra)<\/b>confirmed with keys <\/p>

27\/11\/2024 13:55 (travis)<\/b>Removal of old appliance,Delivery and fitment of new appliance,Tested, disposed of packaging.<\/p>

27\/11\/2024 14:02 (michael)<\/b>(Ticket Closed)<\/p>

27\/11\/2024 14:14 (roy)<\/b>Assist Travis<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62745","activity_ticket_id":"58412","ticket_reference":"HDT59497","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Please can you raise a job to install new time clock in 23 Neal Street riser cupboard. ","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/24","activity_end":"2024-12-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72124","activity_notes":"Please can you raise a job to install new time clock in 23 Neal Street riser cupboard. ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 09:41 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 08:40 (alan)<\/b>Order replacement time clock <\/p>

12\/12\/2024 15:45 (alan)<\/b>Replace time clock for winter lights <\/p>

12\/12\/2024 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62746","activity_ticket_id":"58413","ticket_reference":"HDT59498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check on CO2 alarms in all three flats ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/24","activity_end":"2024-11-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72125","activity_notes":"check on CO2 alarms in all three flats ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 10:40 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 05:47 (michaelk)<\/b>Attended site to carry out co testing to all flats. Completed work and left in full working order. 3hrs labour 155<\/p>

28\/11\/2024 07:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62747","activity_ticket_id":"58414","ticket_reference":"HDT59499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 1 ","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/24","activity_end":"2024-11-27 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72126","activity_notes":"leak into Flat 1 access through Adriana","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 11:26 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 12:30 (travis)<\/b>Attended above property and entered apartment's 1,2 & 3,Found water ingress in one and two but dry in three,Gained access to rear of property and using double extension ladders gained access to roof gully,Found gully outlet to be completely blocked above problem area ,cleared gully and disposed of debris.<\/p>

27\/11\/2024 13:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62748","activity_ticket_id":"58415","ticket_reference":"HDT59500","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replacement light fitting ","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/24","activity_end":"2024-12-05 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72127","activity_notes":"Replacement light fitting Thursday 5th - 9 am with keys","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 11:34 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 15:49 (sandra)<\/b>Alan to order <\/p>

02\/12\/2024 13:48 (sandra)<\/b>9am with tenant on 5th December <\/p>

05\/12\/2024 10:56 (alan)<\/b>Replace light under kitchen cupboard <\/p>

05\/12\/2024 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62749","activity_ticket_id":"58306","ticket_reference":"HDT59391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59390 Follow-Up - electrics to be checked","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/24","activity_end":"2024-11-27 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72128","activity_notes":"keys for repairaid today ","activity_timesheet":null,"ticket_notes_combined":"

18\/11\/2024 09:18 (System)<\/b>Ticket Created<\/p>

18\/11\/2024 12:24 (alan)<\/b>Test power to washing machine due to circuit tripping out Fault found to be the appliance appliance engineer needed<\/p>

18\/11\/2024 13:08 (sandra)<\/b>emailed RA for appointment <\/p>

19\/11\/2024 12:04 (sandra)<\/b>booked for 27th - 10 - 2pm <\/p>

27\/11\/2024 11:48 (sandra)<\/b>access with keys <\/p>

27\/11\/2024 12:59 (sandra)<\/b>RA has replaced the heater. Please shut down.Costs attached <\/p>

03\/12\/2024 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62750","activity_ticket_id":"58416","ticket_reference":"HDT59501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mouseproofing required in the kitchen under the oven area ","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/24","activity_end":"2024-12-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72129","activity_notes":"Mouseproofing required in the kitchen under the oven area Monday with keys but tenant may be home ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 12:01 (System)<\/b>Ticket Created<\/p>

27\/11\/2024 12:08 (sandra)<\/b>requested access for Tuesday 2nd<\/p>

28\/11\/2024 11:43 (sandra)<\/b>waiting on access approval for Monday 2nd <\/p>

28\/11\/2024 14:40 (sandra)<\/b>Booked Monday 2nd with keys but tenant may be home <\/p>

04\/12\/2024 09:52 (travis)<\/b>Attended and removed all kitchen plinths (kick board),Washing machine and double oven,Sealed all gaps between floor boarding and wall also around pipeworks holes and large joints between original floor boards with a white wool and a hardening sealant to lock wire in place.Reinstated appliances.<\/p>

04\/12\/2024 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62751","activity_ticket_id":"58311","ticket_reference":"HDT59396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"3061","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/25","activity_end":"2025-01-10 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72130","activity_notes":"Christmas Lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 10:14 (jane)<\/b>Emailed client to ask if there is a particular date they require the lights up and working <\/p>

20\/11\/2024 10:15 (jane)<\/b>Emailed client to advise we are attending early morning of Monday 25th November and early morning of Tuesday 26th November <\/p>

25\/11\/2024 09:26 (travis)<\/b>Festive lights fitting.<\/p>

25\/11\/2024 14:13 (alan)<\/b>Quoted works <\/p>

26\/11\/2024 10:46 (travis)<\/b>Festive lights installation.<\/p>

26\/11\/2024 12:17 (alan)<\/b>Quoted works <\/p>

10\/01\/2025 10:53 (alan)<\/b>Remove Xmas lights <\/p>

10\/01\/2025 15:30 (travis)<\/b>Removal of seasonal lights around opera quarter.<\/p>

10\/01\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62752","activity_ticket_id":"58311","ticket_reference":"HDT59396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"3061","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/25","activity_end":"2025-01-10 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72131","activity_notes":"Christmas Lights ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2024 10:14 (jane)<\/b>Emailed client to ask if there is a particular date they require the lights up and working <\/p>

20\/11\/2024 10:15 (jane)<\/b>Emailed client to advise we are attending early morning of Monday 25th November and early morning of Tuesday 26th November <\/p>

25\/11\/2024 09:26 (travis)<\/b>Festive lights fitting.<\/p>

25\/11\/2024 14:13 (alan)<\/b>Quoted works <\/p>

26\/11\/2024 10:46 (travis)<\/b>Festive lights installation.<\/p>

26\/11\/2024 12:17 (alan)<\/b>Quoted works <\/p>

10\/01\/2025 10:53 (alan)<\/b>Remove Xmas lights <\/p>

10\/01\/2025 15:30 (travis)<\/b>Removal of seasonal lights around opera quarter.<\/p>

10\/01\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62753","activity_ticket_id":"58417","ticket_reference":"HDT59502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door closer is hanging off ","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/24","activity_end":"2024-11-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72132","activity_notes":"main door closer is hanging off ","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 14:08 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 07:37 (travis)<\/b>Collection of keys from security office, attended site and refitted overhead door closer, found door to be not closing completely.Realigned electronic door latch and adjusted door closer speed and latch speed.Tested.<\/p>

28\/11\/2024 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62754","activity_ticket_id":"58418","ticket_reference":"HDT59503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"remove door closer to the main door ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/24","activity_end":"2024-11-28 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72133","activity_notes":"remove door closer to the main door We have olderly tenant who has problem with opening the door as the door is to heavy.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2024 14:09 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 07:33 (travis)<\/b>Collection of keys and attended site,Removed overhead door closer and removed from site,Returned keys.<\/p>

28\/11\/2024 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62755","activity_ticket_id":"58419","ticket_reference":"HDT59504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16617 - Replacement boiler\/parts","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/24","activity_end":"2024-12-20 14:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72134","activity_notes":"Replacement boiler\/parts","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 12:16 (sandra)<\/b>tenant away. Emailed lilian for date to fit new boiler <\/p>

10\/12\/2024 11:11 (sandra)<\/b>collect keys <\/p>

23\/12\/2024 06:02 (michaelk)<\/b>Completed quoted boiler installation 1,334 ex vat.<\/p>

28\/12\/2024 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62756","activity_ticket_id":"58420","ticket_reference":"HDT59505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/24","activity_end":"2024-11-28 07:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72135","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 07:57 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 08:39 (roy)<\/b>Midnight attendance.Tried to arrange for early morning but tenants wanted us to visit straight away.Two days ago someone changed the pump on heating system and air in system caused pressure to drop.Repressured and all ok.No sign of any leak but may have to get original contractors in if pressure drops again<\/p>

28\/11\/2024 10:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62757","activity_ticket_id":"58421","ticket_reference":"HDT59506","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"toilet not working ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/24","activity_end":"2024-12-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72136","activity_notes":"toilet not working 8 am Monday morningcan you fix the toilet and then quote for a new system ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 10:12 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 13:46 (sandra)<\/b>Booked for Monday morning at 8am <\/p>

03\/12\/2024 08:20 (michaelk)<\/b>Attended site to investigate reported toilet fault. Found toilet n3 letting by. Adjusted the cistern level and tested, leaving in full working order. 2hrs labour 105.Note; checked toilets 1 and 2 whilst onsite.<\/p>

03\/12\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62758","activity_ticket_id":"58422","ticket_reference":"HDT59507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/24","activity_end":"2024-11-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72137","activity_notes":"heating not working tenant will be home for access 12 - 3pm ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 10:32 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 19:57 (michaelk)<\/b>Attended site to investigate the heating controller. Found that the Worcester plug in controller was faulty. Replaced with new controller and left fully operational. 2hrs labour plus parts, total 274.99 ex vat<\/p>

29\/11\/2024 08:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62759","activity_ticket_id":"58402","ticket_reference":"HDT59487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of the doors for unit 15 is damaged and needs to be resecured.","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"11\/12\/24","activity_end":"2024-12-11 10:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72138","activity_notes":"One of the doors for unit 15 is damaged and needs to be resecured.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2024 09:36 (System)<\/b>Ticket Created<\/p>

26\/11\/2024 09:36 (sandra)<\/b>for today <\/p>

26\/11\/2024 18:38 (roy)<\/b>Visited site but no damage.Someone broke in by one of the doors but was unable to look as people dining.Tenant wants additional bolts put on but in my view it needs a plate over the lock to stop them from sliding bolt.May need a new lockRevisit tomorrow but may need Brian from twenty twenty<\/p>

28\/11\/2024 14:49 (roy)<\/b>2 locks repaired<\/p>

06\/12\/2024 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62760","activity_ticket_id":"58423","ticket_reference":"HDT59508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16614 - Replacement freestanding washing machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/24","activity_end":"2024-12-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72139","activity_notes":"Replacement freestanding washing machine ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 10:46 (sandra)<\/b>booked for 10th <\/p>

10\/12\/2024 14:29 (travis)<\/b>Removal of old machine,Take delivery and installation of new machine (4th floor),Tested, disposal of packaging and keys returned.<\/p>

10\/12\/2024 14:54 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2024 08:56 (roy)<\/b>Assist Travis <\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62761","activity_ticket_id":"58424","ticket_reference":"HDT59509","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"dishwasher on Ground Floor not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/12\/24","activity_end":"2024-12-04 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72140","activity_notes":"dishwasher on Ground Floor not working ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2024 13:06 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 10:07 (sandra)<\/b>booked for Wednesday 4th <\/p>

06\/12\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62762","activity_ticket_id":"58425","ticket_reference":"HDT59510","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handle to the bedroom is broken and tenant cant get in","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/24","activity_end":"2024-11-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72141","activity_notes":"Handle to the bedroom is broken and tenant cant get in","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 13:58 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 13:59 (sandra)<\/b>keys but knock first <\/p>

28\/11\/2024 16:33 (roy)<\/b>Refixed door handle<\/p>

29\/11\/2024 08:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62763","activity_ticket_id":"58426","ticket_reference":"HDT59511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating or hot water ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/24","activity_end":"2024-11-28 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72142","activity_notes":"no heating or hot water ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 14:58 (System)<\/b>Ticket Created<\/p>

28\/11\/2024 19:53 (michaelk)<\/b>Attended site to re-pressurise the heating system. 1hr labour 55.Note; mains water pressure was found low and took a long time to re-pressurise the heating. <\/p>

29\/11\/2024 08:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62764","activity_ticket_id":"58427","ticket_reference":"HDT59512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/24","activity_end":"2024-12-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72143","activity_notes":"BOOKED FOR TUESDAY 3RD WITH KEYS List of worksPic 1 - Behind the bathroom sink Pipe work.To remove & replace wire mesh that was used to block the gaps and a good clean.Pic 2 - To silicon the bottom of sink and touch up paint on bath panel.Pic 3 - To install metal piece with pull handle around the key hole to cover up bare wood.Pic 4 & 5 - To apply a coat of paint on both panels by the windows.","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 16:18 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 11:39 (sandra)<\/b>Booked for Tuesday 3rd with keys <\/p>

03\/12\/2024 16:01 (travis)<\/b>Replaced mastic seal.<\/p>

04\/12\/2024 07:44 (jack)<\/b>Complete 95<\/p>

04\/12\/2024 12:06 (travis)<\/b>List of works.,Cleaning behind basin,Replaced wire wool in voids,Fitted new pull escutcheons.<\/p>

04\/12\/2024 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62765","activity_ticket_id":"58428","ticket_reference":"HDT59513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/24","activity_end":"2024-12-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72144","activity_notes":"Gas compliance testing with PATvacant ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 09:22 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:23 (sandra)<\/b>Booked with ITC for 2nd <\/p>

06\/12\/2024 08:29 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/12\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62766","activity_ticket_id":"58255","ticket_reference":"HDT59340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/24","activity_end":"2024-12-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72145","activity_notes":"inter-tenancy checks 2nd December boilers and rads are working ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 10:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:24 (sandra)<\/b>booked 2nd December - vacant <\/p>

02\/12\/2024 10:00 (sandra)<\/b>rescheduled for Thursday 5th<\/p>

04\/12\/2024 07:42 (michaelk)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. 2hrs labour plus parts, total 110.99.<\/p>

04\/12\/2024 09:12 (jane)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. - Email Sent<\/b><\/p>

05\/12\/2024 12:49 (alan)<\/b>Replace faulty dimmer module to bedroom 2 and replace 4 LED lamp in bedroom 2 for dimmable compatible lamps<\/p>

05\/12\/2024 14:04 (travis)<\/b>Itc carried out.<\/p>

09\/12\/2024 14:25 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:35 (michaelk)<\/b>Attended site to carry out repairs to the bathroom toilet and the ensuite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the ensuite bathroom was stripped down with new o-rings seals fitted to leave in full working order. 4hrs labour plus parts, total 273.40 ex vat.<\/p>

11\/12\/2024 09:22 (jane)<\/b>Attended site to carry out repairs to the bathroom toilet and the en-suite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the en-suite bathroom was stripped down with new o-rings seals fitted to leave in full working order. - Email Sent<\/b><\/p>

16\/12\/2024 13:45 (travis)<\/b>Completion of itc works,All rad pipe covers replaced x18,Items removed and disposed off,Window restrictors replaced,Window trims refitted,Toilet seat tightened up.<\/p>

17\/12\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>

07\/01\/2025 15:22 (alan)<\/b>Replace missing lamp shade in main room <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62767","activity_ticket_id":"58057","ticket_reference":"HDT59142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/24","activity_end":"2024-12-06 10:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72146","activity_notes":"Inter-tenancy checks5th December - vacant check boiler and rads are working ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:42 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:43 (sandra)<\/b>5th December <\/p>

05\/12\/2024 12:32 (travis)<\/b>Itc plus required works,Also mouse proofing works in kitchen.<\/p>

09\/12\/2024 08:15 (michaelk)<\/b>Attended site to run up the heating system and to check all radiators for correct operation. All left in full working order along with the boiler and controls. 2hrs labour 105<\/p>

10\/12\/2024 12:24 (sandra)<\/b>Wednesday morning with keys <\/p>

11\/12\/2024 10:33 (travis)<\/b>Additional rodent proofing works externally, cementing around extraction vent area to prevent rodent access.<\/p>

11\/12\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62768","activity_ticket_id":"58429","ticket_reference":"HDT59514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/25","activity_end":"2025-01-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72147","activity_notes":"Inter-tenancy checks18th Dec","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 09:27 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:28 (sandra)<\/b>confirmed 18th Dec with keys <\/p>

18\/12\/2024 15:17 (travis)<\/b>Itc works,<\/p>

18\/12\/2024 15:18 (travis)<\/b>Need to return once blind cord Acorns are delivered and fit .<\/p>

18\/12\/2024 15:32 (jane)<\/b>Blind toggles on order <\/p>

23\/12\/2024 06:17 (michaelk)<\/b>Attended site to run the heating and hot water sytem to inspect any potential issues. Drained the boiler and re-charged the expansion vessel and this was found low. Left fully operational 2hrs labour 105<\/p>

28\/12\/2024 16:59 (michael)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 11:17 (sandra)<\/b>booked for Tuesday 7th - vacant - keys <\/p>

07\/01\/2025 10:58 (travis)<\/b>Reattended and fitted all missing blind cord pull knobs,Also unknotted all damaged blind cords.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62769","activity_ticket_id":"58429","ticket_reference":"HDT59514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/24","activity_end":"2024-12-20 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72148","activity_notes":"Inter-tenancy checks - 18th Deccheck all radiators and boiler ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 09:27 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:28 (sandra)<\/b>confirmed 18th Dec with keys <\/p>

18\/12\/2024 15:17 (travis)<\/b>Itc works,<\/p>

18\/12\/2024 15:18 (travis)<\/b>Need to return once blind cord Acorns are delivered and fit .<\/p>

18\/12\/2024 15:32 (jane)<\/b>Blind toggles on order <\/p>

23\/12\/2024 06:17 (michaelk)<\/b>Attended site to run the heating and hot water sytem to inspect any potential issues. Drained the boiler and re-charged the expansion vessel and this was found low. Left fully operational 2hrs labour 105<\/p>

28\/12\/2024 16:59 (michael)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 11:17 (sandra)<\/b>booked for Tuesday 7th - vacant - keys <\/p>

07\/01\/2025 10:58 (travis)<\/b>Reattended and fitted all missing blind cord pull knobs,Also unknotted all damaged blind cords.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62770","activity_ticket_id":"58058","ticket_reference":"HDT59143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenant checks","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/25","activity_end":"2025-01-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72149","activity_notes":"Inter-tenant checksRadiators and boiler ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:46 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:46 (sandra)<\/b>Tenant moves out on 31st Dec<\/p>

12\/11\/2024 10:50 (sandra)<\/b>now 6th January<\/p>

29\/11\/2024 09:30 (sandra)<\/b>booked for 6th January <\/p>

02\/01\/2025 15:39 (jane)<\/b>VACANT PROPETY FROM 7AM ON 6th <\/p>

06\/01\/2025 10:09 (travis)<\/b>Itc works.<\/p>

06\/01\/2025 20:04 (michaelk)<\/b>Completed heating system checks, no faults found. 1hr labour 55<\/p>

07\/01\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62771","activity_ticket_id":"58430","ticket_reference":"HDT59515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/25","activity_end":"2025-01-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72150","activity_notes":"Gas compliance testing with PAT","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 09:30 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:31 (sandra)<\/b>booked for 6th Jan - vacant <\/p>

02\/01\/2025 15:39 (jane)<\/b>VACANT PROPETY FROM 7AM ON 6th <\/p>

06\/01\/2025 20:04 (michaelk)<\/b>Completed full compliance testing 185<\/p>

07\/01\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62772","activity_ticket_id":"58431","ticket_reference":"HDT59516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/25","activity_end":"2025-01-06 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72151","activity_notes":"Inter-tenancy checks - vacant ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2024 09:32 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:34 (sandra)<\/b>booked for 6th <\/p>

02\/01\/2025 15:38 (jane)<\/b>VACANT PROPETY FROM 7AM ON 6th <\/p>

03\/01\/2025 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62773","activity_ticket_id":"58431","ticket_reference":"HDT59516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/25","activity_end":"2025-01-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72152","activity_notes":"Inter-tenancy checksboiler and rads check ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2024 09:32 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:34 (sandra)<\/b>booked for 6th <\/p>

02\/01\/2025 15:38 (jane)<\/b>VACANT PROPETY FROM 7AM ON 6th <\/p>

03\/01\/2025 10:53 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62774","activity_ticket_id":"58432","ticket_reference":"HDT59517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/25","activity_end":"2025-01-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72153","activity_notes":"Can you measure for replacement blinds throughout. There is a leak from the base of the kitchen tap. Drainage issue in the shower.Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 09:37 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:38 (sandra)<\/b>booked for 14th Jan <\/p>

02\/01\/2025 12:18 (sandra)<\/b>new tenant moves in on 20th<\/p>

07\/01\/2025 15:36 (sandra)<\/b>tenant moves in on 19th <\/p>

14\/01\/2025 15:57 (iain)<\/b>ITC'S.<\/p>

15\/01\/2025 07:32 (michaelk)<\/b>Attended site to test all of the electrical heating and water plant. There was 1 x heating panel not working and the towel rail requires a new element and thermo oil. The kitchen tap was also found leaking through the cold cartridge. All items will.be ordered for replacement. 2hrs labour 105<\/p>

15\/01\/2025 09:22 (iain)<\/b>ITC'S.<\/p>

15\/01\/2025 09:29 (jane)<\/b>Attended site and found that the kitchen tap was leaking when operated. A replacement tap will be ordered. - Email Sent<\/b><\/p>

23\/01\/2025 11:58 (sandra)<\/b>access requested <\/p>

27\/01\/2025 07:51 (michaelk)<\/b>Attended site to replace the kitchen tap. Completed work and left in full working order. 2hrs labour plus parts, total 221.99 ex vat.<\/p>

27\/01\/2025 18:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62775","activity_ticket_id":"58433","ticket_reference":"HDT59518","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call out - attempted break in ","ticket_address_1":"68 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AR","cs_address_1":"68 Wimpole Street ","cs_id":"1899","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AR","ticket_client_site":"1899","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/24","activity_end":"2024-11-29 10:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72154","activity_notes":"Emergency call out - attempted break in ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 09:46 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:46 (sandra)<\/b>Had to call Able group to board up two windowsSpoke to Michael from Jeremy James to confirm attendance<\/p>

29\/11\/2024 10:02 (roy)<\/b>No board on board and no shops open to purchase board.Had to call out Able Group to board up two windows and screw shut windows in the basement.This was following an attempted break in<\/p>

29\/11\/2024 10:37 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62776","activity_ticket_id":"58434","ticket_reference":"HDT59519","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redec bathroom leak stained areas ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/01\/25","activity_end":"2025-01-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72155","activity_notes":"Redec bathroom leak stained areas 16th December ","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2024 10:21 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 10:22 (sandra)<\/b>Booked for 16th December with tenant for access <\/p>

17\/12\/2024 10:24 (sandra)<\/b>booked for 16th January <\/p>

17\/12\/2024 10:31 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62777","activity_ticket_id":"58365","ticket_reference":"HDT59450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"check grouting and replace where cracked. ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/24","activity_end":"2024-12-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72156","activity_notes":"check grouting and replace where cracked. ","activity_timesheet":"2","ticket_notes_combined":"

22\/11\/2024 15:31 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 15:37 (sandra)<\/b>Wednesday wit keys <\/p>

29\/11\/2024 12:14 (travis)<\/b>Attended above property to view damaged floor grout following a recent leak,Liased with Lilian ,Short term let manager, and cleaning staff, but unable to get access to complete job,Could we provisionally book in for next week?.<\/p>

02\/12\/2024 09:57 (sandra)<\/b>booked for Wednesday 4th <\/p>

04\/12\/2024 13:57 (travis)<\/b>Regrouted main bathroom floor.<\/p>

04\/12\/2024 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62778","activity_ticket_id":"58437","ticket_reference":"HDT59522","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call out to attempted break in","ticket_address_1":"68 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AR","cs_address_1":"68 Wimpole Street ","cs_id":"1899","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AR","ticket_client_site":"1899","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"29\/11\/24","activity_end":"2024-11-29 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72157","activity_notes":"Emergency call out to attempted break in","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2024 13:50 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 19:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62779","activity_ticket_id":"58437","ticket_reference":"HDT59522","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Emergency call out to attempted break in","ticket_address_1":"68 Wimpole Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1G 8AR","cs_address_1":"68 Wimpole Street ","cs_id":"1899","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AR","ticket_client_site":"1899","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/11\/24","activity_end":"2024-11-29 13:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72158","activity_notes":"Emergency call out to attempted break in","activity_timesheet":null,"ticket_notes_combined":"

29\/11\/2024 13:50 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 19:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62780","activity_ticket_id":"58438","ticket_reference":"HDT59523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Install protection bars to gas meters.","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"Dansey Place ","cs_id":"860","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"860","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/24","activity_end":"2024-12-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72159","activity_notes":"Install protection bars to gas meters.","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 13:54 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 08:57 (travis)<\/b>Collection of materials,Fabrication and fitment of key clamping barriers to protect gas meter cabinets from steel refuge bins <\/p>

03\/12\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>

03\/12\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/12\/2024 14:53 (sandra)<\/b>MK to order a new Meter cover <\/p>

06\/12\/2024 12:29 (sandra)<\/b>on order <\/p>

19\/12\/2024 21:11 (michaelk)<\/b>Attended site and fitted a new gas meter box feeding 68 shaftesbury flat 3. 2hrs labour plus parts, total 190 ex vat.<\/p>

20\/12\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62782","activity_ticket_id":"58439","ticket_reference":"HDT59524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16618 - booster pump installation ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/24","activity_end":"2024-12-11 13:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72161","activity_notes":"booster pump installation ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 12:27 (sandra)<\/b>booked for Wednesday 11th <\/p>

12\/12\/2024 08:57 (michaelk)<\/b>Attended site to install a mains booster to the boiler cold inlet, to aid filling and to boost the hot water pressure. Completed quoted work 365 ex vat.<\/p>

12\/12\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62783","activity_ticket_id":"58440","ticket_reference":"HDT59525","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/16620 - Redecoration to external Fa\u00c3\u00a7ade:","ticket_address_1":"7-8 Fredericks Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"7-8 Fredericks Place ","cs_id":"3037","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3037","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"21\/12\/24","activity_end":"2024-12-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72162","activity_notes":"Redecoration to external Faade:","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 10:02 (sandra)<\/b>booked for Saturday 21st\/sunday 22nd <\/p>

22\/12\/2024 12:46 (jack)<\/b>Done <\/p>

28\/12\/2024 16:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62784","activity_ticket_id":"58441","ticket_reference":"HDT59526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lights in common parts.","ticket_address_1":"24 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24 Newport Court ","cs_id":"539","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"539","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/24","activity_end":"2024-12-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72163","activity_notes":"Faulty lights in common parts.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 08:05 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 07:35 (alan)<\/b>Investigate lights in common parts flickering Fault found to be movement sensor on the 1st floor Replaced faulty sensor and leave working <\/p>

03\/12\/2024 08:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62785","activity_ticket_id":"58352","ticket_reference":"HDT59437","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out investigation works to on going leak, to determine who is responsible for the repairs - FOR FRIDAY MORNING 29TH NOVEMBER ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/24","activity_end":"2024-12-16 08:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72164","activity_notes":"To carry out investigation works to on going leak, to determine who is responsible for the repairs and advise Sonia before any works are carried out FOR FRIDAY MORNING 29TH NOVEMBER. REPORT TO RECEPTION ","activity_timesheet":null,"ticket_notes_combined":"

22\/11\/2024 10:30 (System)<\/b>Ticket Created<\/p>

22\/11\/2024 10:34 (jane)<\/b>Confirmed for Friday morning 29th November with Carrie on reception <\/p>

29\/11\/2024 09:59 (travis)<\/b>Opening up works for plumber in disabled toilet.<\/p>

02\/12\/2024 07:41 (michaelk)<\/b>Attended site following opening up work. Tested drainage and reported findings back to the office for the client to decide the next stage. 4hrs labour 205<\/p>

04\/12\/2024 11:09 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2024 11:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 13:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/01\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62786","activity_ticket_id":"58442","ticket_reference":"HDT59527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/24","activity_end":"2024-12-02 10:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72165","activity_notes":"list can you pls make this your 1st visit on Monday morning to explain the use of the ventilation unit. ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 09:34 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 10:01 (sandra)<\/b>waiting on confirmation of access <\/p>

02\/12\/2024 11:34 (sandra)<\/b>basin booked for Tuesday 9am <\/p>

03\/12\/2024 07:33 (alan)<\/b>Show tenant how extraction system works <\/p>

03\/12\/2024 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62787","activity_ticket_id":"58442","ticket_reference":"HDT59527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/24","activity_end":"2024-12-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72166","activity_notes":"list Tuesday from 9am - needs mastic along top of basin in bathroomand tightening to the wall And who ever can attend to reinstate the detached bathroom sink.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2024 09:34 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 10:01 (sandra)<\/b>waiting on confirmation of access <\/p>

02\/12\/2024 11:34 (sandra)<\/b>basin booked for Tuesday 9am <\/p>

03\/12\/2024 07:33 (alan)<\/b>Show tenant how extraction system works <\/p>

03\/12\/2024 08:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62788","activity_ticket_id":"58443","ticket_reference":"HDT59528","ticket_client":"2116","client_name":"Bancone ","ticket_title":"plug socket in upstairs kitchen has stopped working ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/24","activity_end":"2024-12-02 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72167","activity_notes":"plug socket in upstairs kitchen has stopped working ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 09:49 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 15:58 (roy)<\/b>We did not fit this as they said we had.No power to unit but kitchen too busy to see why.NTR in morning or do they get previous contractor in???<\/p>

04\/12\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62789","activity_ticket_id":"58444","ticket_reference":"HDT59529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace seals and chemically clean heat exchanger ","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/24","activity_end":"2024-12-10 09:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72168","activity_notes":"replace seals and chemically clean heat exchanger access with keys on Tuesday 10th ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 10:05 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 08:19 (michaelk)<\/b>Attended site to inspect reported noise. Although we didn't hear the noise, the explanation requires us to clean the heat exchanger with chemicals and replace the burner seal.I have ordered the parts.<\/p>

06\/12\/2024 12:30 (sandra)<\/b>requested access for Tuesday 10th <\/p>

09\/12\/2024 10:28 (sandra)<\/b>confirmed with keys on Tuesday 10th <\/p>

11\/12\/2024 06:14 (michaelk)<\/b>Attended site to strip down the boiler and clean through the heat exchanger with cleaning chemical. Cleaned all components when stripped, re-assembled and replaced the heat exchanger and fan seals. Left in full working order. 3hrs labour plus parts, total 213.60 ex vat.<\/p>

11\/12\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62790","activity_ticket_id":"58427","ticket_reference":"HDT59512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/12\/24","activity_end":"2024-12-03 12:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72169","activity_notes":"can this be done tomorrow Tuesday with keys? touch up paint on bath panel. To apply a coat of paint on both panels by the windows.","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 16:18 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 11:39 (sandra)<\/b>Booked for Tuesday 3rd with keys <\/p>

03\/12\/2024 16:01 (travis)<\/b>Replaced mastic seal.<\/p>

04\/12\/2024 07:44 (jack)<\/b>Complete 95<\/p>

04\/12\/2024 12:06 (travis)<\/b>List of works.,Cleaning behind basin,Replaced wire wool in voids,Fitted new pull escutcheons.<\/p>

04\/12\/2024 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62791","activity_ticket_id":"58445","ticket_reference":"HDT59530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 6a Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/24","activity_end":"2024-12-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72170","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 13:21 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 13:22 (sandra)<\/b>booked for 5th<\/p>

06\/12\/2024 08:29 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/12\/2024 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62792","activity_ticket_id":"58446","ticket_reference":"HDT59531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/24","activity_end":"2024-12-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72171","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 13:23 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 13:24 (sandra)<\/b>booked 5th<\/p>

06\/12\/2024 08:29 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/12\/2024 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62793","activity_ticket_id":"58447","ticket_reference":"HDT59532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/24","activity_end":"2024-12-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72172","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 13:27 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 13:29 (sandra)<\/b>booked for 6th <\/p>

09\/12\/2024 08:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/12\/2024 09:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62794","activity_ticket_id":"58448","ticket_reference":"HDT59533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/24","activity_end":"2024-12-06 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72173","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 13:30 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 13:30 (sandra)<\/b>Booked for 6th <\/p>

09\/12\/2024 08:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/12\/2024 09:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62795","activity_ticket_id":"58449","ticket_reference":"HDT59534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"secondary glazing cannot be closed","ticket_address_1":"Flat 3.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"12\/12\/24","activity_end":"2024-12-12 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72174","activity_notes":"secondary glazing cannot be closed","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2024 13:37 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 14:05 (sandra)<\/b>booked for the 5th <\/p>

06\/12\/2024 09:23 (sandra)<\/b>tenant wouldnt allow access waiting on another appointment <\/p>

09\/12\/2024 10:11 (sandra)<\/b>scheduled for 11 am on 9th<\/p>

10\/12\/2024 15:29 (sandra)<\/b>rescheduled for 12th <\/p>

12\/12\/2024 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62796","activity_ticket_id":"58450","ticket_reference":"HDT59535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fault lights in the kitchen area ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/24","activity_end":"2024-12-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72175","activity_notes":"fault lights in the kitchen area - Tuesday can you measure the living room windows and the 2 bedroom windows whilst your there please ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 13:43 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 13:45 (sandra)<\/b>booked for Tuesday 3rd<\/p>

03\/12\/2024 16:03 (alan)<\/b>Replace faulty lamp holder to light fitting in the kitchen <\/p>

04\/12\/2024 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62797","activity_ticket_id":"58451","ticket_reference":"HDT59536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen cabinet door not working ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/24","activity_end":"2024-12-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72176","activity_notes":"kitchen cabinet door not working TUESDAY WITH KEYS ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 13:46 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 13:47 (sandra)<\/b>Tuesday with keys <\/p>

03\/12\/2024 11:30 (travis)<\/b>Collected keys and attended above property,Removed faulty door below kitchen sink and repaired\/refitted metal edging strip.Refitted door and aligned along with all other below worktop cupboard doors.<\/p>

03\/12\/2024 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62798","activity_ticket_id":"58452","ticket_reference":"HDT59537","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replacement carpet tiles.","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"03\/12\/24","activity_end":"2024-12-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72177","activity_notes":"Replacement carpet tiles to third floor.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2024 14:46 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 14:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62799","activity_ticket_id":"58453","ticket_reference":"HDT59538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe door not sliding ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/24","activity_end":"2024-12-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72178","activity_notes":"wardrobe door not sliding ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2024 16:44 (System)<\/b>Ticket Created<\/p>

02\/12\/2024 16:44 (sandra)<\/b>Thursday 5th with tenant <\/p>

05\/12\/2024 15:44 (travis)<\/b>Attended above property and found heavy duty sliding cupboard doors to be disattached from wardrobe,Fitted sliding caster holder back to doors,Fitted bottom running track back into position,rehung doors.Adjusted to close up gaps when closed.<\/p>

05\/12\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62800","activity_ticket_id":"57618","ticket_reference":"HDT58703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/25","activity_end":"2025-01-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72179","activity_notes":"Fire stopping There were a number of areas where non fire rated foam or gaps noted around cabling. Determine whether the foam used complies with BSEN 1366. Ensure the foam is not used for gaps above 10-30mm wide and above 30mm deep. Remove the foam if it does not comply and replace with intumescent material with 30 minutes fire resistance. 1. Rear fire escape - gaps around cables require filling with intumescent materials. 2. Foam used in basement electric room - to fill holes. 3. Pink foam in store room number 5 used - to fill holes. 4. Foam used in basement room 9 to fill holes above door. 5. 3rd floor electrical room no pink foam but gaps in structure noted.","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2024 08:57 (System)<\/b>Ticket Created<\/p>

04\/09\/2024 08:58 (sandra)<\/b>keys <\/p>

09\/01\/2025 11:41 (jane)<\/b>Confirmed by MDR <\/p>

22\/01\/2025 11:56 (travis)<\/b>Health and safety works carried out to all areas mentioned in job description.<\/p>

22\/01\/2025 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62801","activity_ticket_id":"58454","ticket_reference":"HDT59539","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak into flat 2 from flat 5","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/24","activity_end":"2024-12-03 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72180","activity_notes":"Leak into flat 2 from flat 5","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 09:24 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 09:40 (roy)<\/b>Leak from washing machine hose pipe in flat 5.Leaking for a long long time judging by the volume of water under the cupboards.Retightened and dried off as mush as possible.Plinth soaking wet and cupboard door swollen.Flat 2 the leak is contained but unable to turn on lights in kitchen due to water.Both flats need checking<\/p>

03\/12\/2024 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62802","activity_ticket_id":"58455","ticket_reference":"HDT59540","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd Floor Gents Toilet - Flusher Not Working","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/24","activity_end":"2024-12-04 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72181","activity_notes":"3rd Floor Gents Toilet - Flusher Not Working","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 09:58 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 07:52 (michaelk)<\/b>Attended site to investigate toilet issues to the gents 3rd floor. The toilet was found flushing, however we have already witnessed this inlet valve sticking, which was quoted back in October. The inlet valve needs to be replaced but there almost no access to carry out the repair. See attached picture which required opening up work to be carried out before the repair. 1hr labour<\/p>

04\/12\/2024 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62803","activity_ticket_id":"58456","ticket_reference":"HDT59541","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 4th December and Thursday 5th December ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/12\/24","activity_end":"2024-12-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72182","activity_notes":"For Handyman Services for Wednesday 4th December and Thursday 5th December ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2024 10:26 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62804","activity_ticket_id":"58457","ticket_reference":"HDT59542","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT59539 Follow-Up - check lights in kitchen of Flat 2 due to leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/24","activity_end":"2024-12-12 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72183","activity_notes":"HDT59539 Follow-Up - check lights in kitchen of flat 2 due to leak ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 10:49 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 12:09 (sandra)<\/b>waiting on access <\/p>

03\/12\/2024 16:11 (alan)<\/b>Make safe electric to light in kitchen following leak from flat above To return to put back light fittings once dry <\/p>

04\/12\/2024 08:55 (jane)<\/b>Made safe electrics to light in kitchen following leak from flat above To return to put back light fittings once dry - Email Sent<\/b><\/p>

04\/12\/2024 11:08 (alan)<\/b>Return to site put light fittings back, ensure all power is working Leave all working <\/p>

04\/12\/2024 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62805","activity_ticket_id":"58458","ticket_reference":"HDT59543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" reinstate the detached bathroom sink.","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/24","activity_end":"2024-12-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72184","activity_notes":" reinstate the detached bathroom sink and add silicone to the top get keys","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 11:06 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 14:04 (travis)<\/b>Cut out defective mastic seal to back of basin and reinstated.<\/p>

03\/12\/2024 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62806","activity_ticket_id":"58459","ticket_reference":"HDT59544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical radiator not working ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/24","activity_end":"2024-12-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72185","activity_notes":"electrical radiator not working get keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 12:08 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 12:09 (sandra)<\/b>keys and knock first Tuesday or Wednesday <\/p>

03\/12\/2024 16:12 (alan)<\/b>Reset thermal cutout to heater in bedroom, test and leave working <\/p>

04\/12\/2024 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62807","activity_ticket_id":"58460","ticket_reference":"HDT59545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"chenge the top locks and proivde 4 keys ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/24","activity_end":"2024-12-04 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72186","activity_notes":"change the top locks and provide 4 keys Ring Lilian before it is replaced Wednesday 4th with keys","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 14:18 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 14:19 (sandra)<\/b>Wednesday 4th with keys <\/p>

04\/12\/2024 14:39 (travis)<\/b>Replaced main apartment door barrel to night latch,Supplied X4 keys,One attached to security set and x3 delivered to Lilian.<\/p>

04\/12\/2024 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62808","activity_ticket_id":"58461","ticket_reference":"HDT59546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reattach stair nosing strip on 1st floor landing ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/24","activity_end":"2024-12-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72187","activity_notes":"reattach stair nosing strip on 1st floor landing ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 14:23 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 08:02 (travis)<\/b>Attended and cleaned stair nosing of old adhesive,Applied high contact adhesive and refitted rubber insert onto nosing.<\/p>

04\/12\/2024 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62809","activity_ticket_id":"58438","ticket_reference":"HDT59523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Install protection bars to gas meters.","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"Dansey Place ","cs_id":"860","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/24","activity_end":"2024-12-19 08:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72188","activity_notes":"replace Gas cover to meter ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 13:54 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 08:57 (travis)<\/b>Collection of materials,Fabrication and fitment of key clamping barriers to protect gas meter cabinets from steel refuge bins <\/p>

03\/12\/2024 10:35 (jane)<\/b>(Ticket Closed)<\/p>

03\/12\/2024 14:49 (sandra)<\/b>(Ticket Re-Opened)<\/p>

03\/12\/2024 14:53 (sandra)<\/b>MK to order a new Meter cover <\/p>

06\/12\/2024 12:29 (sandra)<\/b>on order <\/p>

19\/12\/2024 21:11 (michaelk)<\/b>Attended site and fitted a new gas meter box feeding 68 shaftesbury flat 3. 2hrs labour plus parts, total 190 ex vat.<\/p>

20\/12\/2024 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62810","activity_ticket_id":"58462","ticket_reference":"HDT59547","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"shaver socket and light need replacing ","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/24","activity_end":"2024-12-05 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72189","activity_notes":"shaver socket and light need replacing pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2024 15:09 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 15:11 (sandra)<\/b>waiting on access for Thursday <\/p>

05\/12\/2024 12:31 (alan)<\/b>Replace faulty shaver light in bathroom above mirror <\/p>

05\/12\/2024 12:31 (alan)<\/b>Replace faulty shaver light in bathroom above mirror <\/p>

05\/12\/2024 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62811","activity_ticket_id":"58463","ticket_reference":"HDT59548","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16624 - To re-glazed third floor window ","ticket_address_1":"Flat 7","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"36","resource_name":"Able Group UK","activity_start":"18\/12\/24","activity_end":"2024-12-18 16:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72190","activity_notes":"To re-glaze third floor window ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2024 11:29 (sandra)<\/b>waiting on date from Prentice Glass <\/p>

06\/12\/2024 09:22 (sandra)<\/b>booked for Friday 6th<\/p>

13\/12\/2024 15:58 (jane)<\/b>Following glazing issue we have now instructed Ableglaze, awaiting a date <\/p>

17\/12\/2024 09:15 (sandra)<\/b>requested access for 18th 9.30 - 13.30<\/p>

17\/12\/2024 16:46 (sandra)<\/b>with keys <\/p>

18\/12\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62812","activity_ticket_id":"58464","ticket_reference":"HDT59549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace 1 x smoke alarm in lounge","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/24","activity_end":"2024-12-04 09:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72191","activity_notes":"To replace 1 x smoke alarm in lounge","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2024 09:18 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62813","activity_ticket_id":"58427","ticket_reference":"HDT59512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/24","activity_end":"2024-12-04 10:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72192","activity_notes":"List of worksPic 1 - Behind the bathroom sink Pipe work.To remove & replace wire mesh that was used to block the gaps and a good clean.Pic 2 - To silicon the bottom of sink and touch up paint on bath panel.Pic 3 - To install metal piece with pull handle around the key hole to cover up bare wood.Pic 4 & 5 - To apply a coat of paint on both panels by the windows.","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2024 16:18 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 11:39 (sandra)<\/b>Booked for Tuesday 3rd with keys <\/p>

03\/12\/2024 16:01 (travis)<\/b>Replaced mastic seal.<\/p>

04\/12\/2024 07:44 (jack)<\/b>Complete 95<\/p>

04\/12\/2024 12:06 (travis)<\/b>List of works.,Cleaning behind basin,Replaced wire wool in voids,Fitted new pull escutcheons.<\/p>

04\/12\/2024 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62814","activity_ticket_id":"58465","ticket_reference":"HDT59550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16627 - Redecoration works ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/12\/24","activity_end":"2024-12-10 16:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72193","activity_notes":"Redecoration works Flat to be ready on the 12th for the professional clean ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 09:48 (sandra)<\/b>flat to be ready on the 12th for professional clean <\/p>

10\/12\/2024 07:39 (jack)<\/b>Done 710<\/p>

10\/12\/2024 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62815","activity_ticket_id":"58466","ticket_reference":"HDT59551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doesnt close and turn off sensor light properly and decorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/24","activity_end":"2024-12-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72194","activity_notes":"wardrobe doesn't close and turn off sensor light properlyTenant will be home Friday 6th 2 - 4pm ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 10:11 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 10:12 (sandra)<\/b>tenant home Friday 2 - 4 pm <\/p>

04\/12\/2024 12:59 (sandra)<\/b>Friday 6th with tenant 2 - 4pm <\/p>

06\/12\/2024 14:46 (travis)<\/b>Attended above property and adjusted right hand side bedroom sliding door to prevent it opening on its own and activating the p i r motion sensor to the light.<\/p>

06\/12\/2024 15:10 (jane)<\/b>Attended above property and adjusted right hand side bedroom sliding door to prevent it opening on its own and activating the p i r motion sensor to the light. - Email Sent<\/b><\/p>

17\/12\/2024 14:46 (sandra)<\/b>requested access for 7th Jan<\/p>

18\/12\/2024 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62816","activity_ticket_id":"58466","ticket_reference":"HDT59551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"wardrobe doesnt close and turn off sensor light properly and decorating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/01\/25","activity_end":"2025-01-07 16:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72195","activity_notes":"wardrobe doesn't close and turn off sensor light properlyand decorate where water damaged on walls ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2024 10:11 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 10:12 (sandra)<\/b>tenant home Friday 2 - 4 pm <\/p>

04\/12\/2024 12:59 (sandra)<\/b>Friday 6th with tenant 2 - 4pm <\/p>

06\/12\/2024 14:46 (travis)<\/b>Attended above property and adjusted right hand side bedroom sliding door to prevent it opening on its own and activating the p i r motion sensor to the light.<\/p>

06\/12\/2024 15:10 (jane)<\/b>Attended above property and adjusted right hand side bedroom sliding door to prevent it opening on its own and activating the p i r motion sensor to the light. - Email Sent<\/b><\/p>

17\/12\/2024 14:46 (sandra)<\/b>requested access for 7th Jan<\/p>

18\/12\/2024 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62817","activity_ticket_id":"58467","ticket_reference":"HDT59552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"window not working ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"05\/12\/24","activity_end":"2024-12-05 11:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72196","activity_notes":"window not working Lilian requested window specialist ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2024 11:25 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 14:06 (sandra)<\/b>booked for 5th <\/p>

06\/12\/2024 09:24 (sandra)<\/b>repaired and left working <\/p>

06\/12\/2024 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62818","activity_ticket_id":"58468","ticket_reference":"HDT59553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is making clothes dirty ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/12\/24","activity_end":"2024-12-11 12:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72197","activity_notes":"washing machine is making clothes dirty ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2024 12:07 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 15:18 (sandra)<\/b>Wednesday, 11th of Dec between 10 and 2pm <\/p>

06\/12\/2024 12:12 (sandra)<\/b>access with tenant 11th<\/p>

12\/12\/2024 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62819","activity_ticket_id":"58469","ticket_reference":"HDT59554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/24","activity_end":"2024-12-04 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72198","activity_notes":"heating not working with keys today ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 12:55 (System)<\/b>Ticket Created<\/p>

04\/12\/2024 13:00 (sandra)<\/b>with keys <\/p>

05\/12\/2024 06:34 (michaelk)<\/b>Attended callout to reported heating fault. Increased the heating flow temperature and checked all radiators for correct operation. 2hrs labour 105<\/p>

05\/12\/2024 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62820","activity_ticket_id":"58470","ticket_reference":"HDT59555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16626 - Redecoration water damage ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/12\/24","activity_end":"2024-12-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72199","activity_notes":"Redecoration water damage ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 10:12 (sandra)<\/b>booked for Wed\/thurs\/fri<\/p>

21\/12\/2024 15:20 (jack)<\/b>Done <\/p>

28\/12\/2024 16:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62821","activity_ticket_id":"58472","ticket_reference":"HDT59557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16619 - replacement dishwasher ","ticket_address_1":"Flat B","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"3051","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DQ","ticket_client_site":"3051","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/24","activity_end":"2024-12-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72200","activity_notes":"replacement dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 10:46 (sandra)<\/b>booked for 11th <\/p>

11\/12\/2024 16:30 (travis)<\/b>Gained access and removed integrated dishwasher to ground floor for collection,Delivery postponed due to time constraints.<\/p>

19\/12\/2024 15:27 (travis)<\/b>Taken delivery, installed and tested,Reinstated doors, shelves and plinths.<\/p>

19\/12\/2024 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62822","activity_ticket_id":"58301","ticket_reference":"HDT59386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3063","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3063","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/12\/24","activity_end":"2024-12-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72201","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached ","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2024 16:11 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 16:35 (jane)<\/b>Started at 66 Shaftesbury Avenue <\/p>

19\/11\/2024 16:37 (jane)<\/b>Roof clearances continuing on 22nd November <\/p>

20\/11\/2024 09:32 (jane)<\/b>For Friday 22nd November, to carry out the roof clearance works 94 Shaftesbury ave. Access through windows in common parts.1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place.15 - 16 Gerrard st. Access from 4 Macclesfield st.11 Wardour st. Access from 7 Wardour st.39 Wardour st. Common parts roof door.<\/p>

22\/11\/2024 09:57 (jane)<\/b>Thursday 28th November 2024 14-16 Rupert st. Access via 7a Wardour st.Keys- 45 B1 24 and 26 Rupert st. Access via flat 5c Rupert court. After 10am-ring Richard upon arrival 07860 380000 52 Shaftesbury ave. Access to flat 4.1, internal box gulleys.- tenant can provide access at 10am 58a Shaftesbury ave. Access to flat 3, internal box gulleys. Keys - 21B228-30 Lisle Street Common Parts Roof Hatch Ladder required Friday 29th November 2024 8 Gerrard st. Access required to flat 3.03. To ring Adriana for access - 07340 565962 10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B2 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st. Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear19 Gerrard st. Access through roof door, ladder required. Keys - 13 B1 22 Wardour Street Key for Main Front Door <\/p>

04\/12\/2024 14:20 (jane)<\/b>For Friday 6th December WAITING FOR LILIAN TO CLEAR WITH TENNANTS10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B29 Wardour st. Access required to flats 7a and 9b for box gulleys.21 - 24 Newport court. Visual check from 11-13 Little Newport st, then access to flats as required.36 Gerrard st. Access required to top bedroom of penthouse15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.<\/p>

13\/12\/2024 13:36 (jane)<\/b>We will be attending on Tuesday 17th as below 39 Wardour st. Common parts roof door - afternoon. Please ask Nick to ring me. Flat 3, 11a Gerrard Street at 12noon will the tenant be home ? Nick to ring me Flat 4.1, 28 Lisle Street at 1pm tenant homeFlat 4.3, 28 Lisle Street - at 1pm tenant home<\/p>

20\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62823","activity_ticket_id":"57770","ticket_reference":"HDT58855","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16477 - Floor 1 water damage repairs ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/12\/24","activity_end":"2024-12-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72202","activity_notes":"Floor 1 water damage repairs booked for the 20th ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2024 11:03 (jane)<\/b>Requested access for Friday 4th October <\/p>

25\/09\/2024 13:58 (jane)<\/b>Re-requested access for Friday morning 27th September <\/p>

26\/09\/2024 15:52 (jane)<\/b>Advised we can attend on Friday 4th October <\/p>

03\/10\/2024 09:27 (jane)<\/b>Update from Client : Works postponed Further to your below email confirming the redecoration works have been pencilled in for 4th October, unfortunately we will need to cancel these works. The tenant has experienced a number of issues with this windowsill and today we have put a temporary fix in place but the project manager is attending site on Friday to determine what permanent measures need to be put in place.As such, please can we postpone the works until further notice<\/p>

23\/10\/2024 10:48 (jane)<\/b>Chased client with regards to the redecoration works <\/p>

11\/11\/2024 15:48 (sandra)<\/b>access confirmed for 5am on Tuesday 12th <\/p>

12\/11\/2024 10:39 (jack)<\/b>Done 145<\/p>

12\/11\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>

04\/12\/2024 14:00 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/12\/2024 16:01 (sandra)<\/b>booked for 20th <\/p>

20\/12\/2024 13:56 (jack)<\/b>Complete 310<\/p>

20\/12\/2024 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62824","activity_ticket_id":"58473","ticket_reference":"HDT59558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16629 - To confirm the electricity meters on site ","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DF","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/24","activity_end":"2024-12-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72203","activity_notes":"To confirm the electricity meters on site ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 14:10 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 15:38 (alan)<\/b>Investigate meter And list all meters in buildings <\/p>

11\/12\/2024 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62825","activity_ticket_id":"58474","ticket_reference":"HDT59559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement parts for boiler ","ticket_address_1":"Flat B","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"3051","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DQ","ticket_client_site":"3051","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/24","activity_end":"2024-12-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72204","activity_notes":"replacement parts for boiler ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 14:46 (System)<\/b>Ticket Created<\/p>

05\/12\/2024 06:32 (michaelk)<\/b>Attended site to stripdown the boiler and to clean through the heat exchanger. The job was completed and new burner seals were fitted along with probe and electrode. The boiler was then tested and left in full working order. 3hrs labour plus parts, total 241.18 ex vat.<\/p>

05\/12\/2024 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62826","activity_ticket_id":"58255","ticket_reference":"HDT59340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/24","activity_end":"2024-12-05 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72205","activity_notes":"inter-tenancy checks 5th December -slow leak from ensuite bathroom shower.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2024 10:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:24 (sandra)<\/b>booked 2nd December - vacant <\/p>

02\/12\/2024 10:00 (sandra)<\/b>rescheduled for Thursday 5th<\/p>

04\/12\/2024 07:42 (michaelk)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. 2hrs labour plus parts, total 110.99.<\/p>

04\/12\/2024 09:12 (jane)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. - Email Sent<\/b><\/p>

05\/12\/2024 12:49 (alan)<\/b>Replace faulty dimmer module to bedroom 2 and replace 4 LED lamp in bedroom 2 for dimmable compatible lamps<\/p>

05\/12\/2024 14:04 (travis)<\/b>Itc carried out.<\/p>

09\/12\/2024 14:25 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:35 (michaelk)<\/b>Attended site to carry out repairs to the bathroom toilet and the ensuite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the ensuite bathroom was stripped down with new o-rings seals fitted to leave in full working order. 4hrs labour plus parts, total 273.40 ex vat.<\/p>

11\/12\/2024 09:22 (jane)<\/b>Attended site to carry out repairs to the bathroom toilet and the en-suite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the en-suite bathroom was stripped down with new o-rings seals fitted to leave in full working order. - Email Sent<\/b><\/p>

16\/12\/2024 13:45 (travis)<\/b>Completion of itc works,All rad pipe covers replaced x18,Items removed and disposed off,Window restrictors replaced,Window trims refitted,Toilet seat tightened up.<\/p>

17\/12\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>

07\/01\/2025 15:22 (alan)<\/b>Replace missing lamp shade in main room <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62827","activity_ticket_id":"58255","ticket_reference":"HDT59340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/24","activity_end":"2024-12-05 13:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72206","activity_notes":"inter-tenancy checks -Bedroom 2 lights flicker due to faulty dimmer modules","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 10:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:24 (sandra)<\/b>booked 2nd December - vacant <\/p>

02\/12\/2024 10:00 (sandra)<\/b>rescheduled for Thursday 5th<\/p>

04\/12\/2024 07:42 (michaelk)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. 2hrs labour plus parts, total 110.99.<\/p>

04\/12\/2024 09:12 (jane)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. - Email Sent<\/b><\/p>

05\/12\/2024 12:49 (alan)<\/b>Replace faulty dimmer module to bedroom 2 and replace 4 LED lamp in bedroom 2 for dimmable compatible lamps<\/p>

05\/12\/2024 14:04 (travis)<\/b>Itc carried out.<\/p>

09\/12\/2024 14:25 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:35 (michaelk)<\/b>Attended site to carry out repairs to the bathroom toilet and the ensuite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the ensuite bathroom was stripped down with new o-rings seals fitted to leave in full working order. 4hrs labour plus parts, total 273.40 ex vat.<\/p>

11\/12\/2024 09:22 (jane)<\/b>Attended site to carry out repairs to the bathroom toilet and the en-suite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the en-suite bathroom was stripped down with new o-rings seals fitted to leave in full working order. - Email Sent<\/b><\/p>

16\/12\/2024 13:45 (travis)<\/b>Completion of itc works,All rad pipe covers replaced x18,Items removed and disposed off,Window restrictors replaced,Window trims refitted,Toilet seat tightened up.<\/p>

17\/12\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>

07\/01\/2025 15:22 (alan)<\/b>Replace missing lamp shade in main room <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62828","activity_ticket_id":"58475","ticket_reference":"HDT59560","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"toilet seat broken in the mens toilets ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/24","activity_end":"2024-12-06 13:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72207","activity_notes":"toilet seat broken in the mens toilets ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 16:14 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 08:13 (michaelk)<\/b>Attended site to measure the broken toilet seat in the first floor gents. 1hr labour 55<\/p>

19\/12\/2024 21:21 (michaelk)<\/b>Attended site to replace the broken toilet seat in the gents toilet. 2hrs labour plus parts, total 153.40 ex vat.<\/p>

20\/12\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62829","activity_ticket_id":"58476","ticket_reference":"HDT59561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RH\/SW\/16623 - replacement electric heater ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/24","activity_end":"2024-12-19 21:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72208","activity_notes":"replacement electric heater booked for Wednesday 18th after mid day with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 11:48 (sandra)<\/b>heater 3 - 5 days <\/p>

12\/12\/2024 16:55 (sandra)<\/b>no access given. Waiting on tenant to reply <\/p>

16\/12\/2024 11:17 (sandra)<\/b>emailed Greg for access. tenant is proving difficult to get hold of<\/p>

16\/12\/2024 11:50 (sandra)<\/b>booked for Wednesday after mid day with keys <\/p>

18\/12\/2024 16:17 (sandra)<\/b>no access from tenant - works nights waiting for it to be rescheduled <\/p>

20\/12\/2024 09:01 (roy)<\/b>Unable to do as tenant in bedWorks nightsDropped off unit waiting for access<\/p>

20\/12\/2024 09:13 (jane)<\/b>Waiting on access <\/p>

03\/01\/2025 12:52 (sandra)<\/b>requested 8th Wednesday but tenant works nights so asked for a time.<\/p>

06\/01\/2025 16:06 (sandra)<\/b>chased access <\/p>

07\/01\/2025 09:11 (sandra)<\/b>(Placed On Hold) no access from tenant. Greg has asked that it be put on hold until he is able to get access <\/p>

24\/01\/2025 11:07 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/01\/2025 11:07 (sandra)<\/b>heater can be fitted at the same time as the new door <\/p>

29\/01\/2025 11:11 (roy)<\/b>No access again.Tenant asleep.Works nights<\/p>

12\/02\/2025 16:10 (jane)<\/b>Sent a request to the client requesting either Weds 19th or Thurs 20th Feb <\/p>

18\/02\/2025 13:34 (jane)<\/b>Chased access for Thursday 20th Feb<\/p>

20\/02\/2025 11:19 (jane)<\/b>For 12:30pm today - Lilian and Greg will be on site too <\/p>

20\/02\/2025 13:01 (alan)<\/b>Connect up new heater<\/p>

20\/02\/2025 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62830","activity_ticket_id":"58477","ticket_reference":"HDT59562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/24","activity_end":"2024-12-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72209","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 09:50 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 13:13 (alan)<\/b>Electrical inspection <\/p>

10\/12\/2024 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62831","activity_ticket_id":"58478","ticket_reference":"HDT59563","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"digi lock ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/24","activity_end":"2024-12-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72210","activity_notes":"digi lock to install 1 Digi lock on Staircase 1 & staircase 2","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 10:10 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:54 (travis)<\/b>Fitted a manual push button digital lock to gas meter door.<\/p>

06\/12\/2024 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62832","activity_ticket_id":"58423","ticket_reference":"HDT59508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16614 - Replacement freestanding washing machine ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/24","activity_end":"2024-12-10 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72211","activity_notes":"Replacement freestanding washing machine can you help Travis ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 10:46 (sandra)<\/b>booked for 10th <\/p>

10\/12\/2024 14:29 (travis)<\/b>Removal of old machine,Take delivery and installation of new machine (4th floor),Tested, disposal of packaging and keys returned.<\/p>

10\/12\/2024 14:54 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2024 08:56 (roy)<\/b>Assist Travis <\/p>","ticket_full_notes_text":"","ticket_created":"28\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62833","activity_ticket_id":"58472","ticket_reference":"HDT59557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16619 - replacement dishwasher ","ticket_address_1":"Flat B","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"Flat B","cs_id":"3051","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DQ","ticket_client_site":"3051","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/24","activity_end":"2024-12-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72212","activity_notes":"replacement dishwasher can you help Travis ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2024 10:46 (sandra)<\/b>booked for 11th <\/p>

11\/12\/2024 16:30 (travis)<\/b>Gained access and removed integrated dishwasher to ground floor for collection,Delivery postponed due to time constraints.<\/p>

19\/12\/2024 15:27 (travis)<\/b>Taken delivery, installed and tested,Reinstated doors, shelves and plinths.<\/p>

19\/12\/2024 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62834","activity_ticket_id":"58479","ticket_reference":"HDT59564","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":" fix bollard at the back of Hawksmoor","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/24","activity_end":"2024-12-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72213","activity_notes":" fix bollard at the back of Hawksmoor","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 10:48 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 10:59 (travis)<\/b>Attended and tightened up fixing bolts to bollards,Noticed that the keyed locking bolt is broken and the bollard would need replacement if this feature is required.Left bollard in upright position on exit.<\/p>

06\/12\/2024 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62835","activity_ticket_id":"58480","ticket_reference":"HDT59565","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16226 - B4 Corridors basement and ground floors redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"17\/02\/25","activity_end":"2025-02-17 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72214","activity_notes":"B4 Corridors basement and ground floors redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2025 10:29 (sandra)<\/b>waiting on Timi to come back from holiday to discuss schedule <\/p>

20\/03\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62836","activity_ticket_id":"58481","ticket_reference":"HDT59566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Air Con maintenance","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/02\/25","activity_end":"2025-02-13 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72215","activity_notes":"Air Con maintenance","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2024 11:52 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 15:32 (jane)<\/b>Requested access on Friday 24th January from 2pm <\/p>

16\/01\/2025 10:30 (jane)<\/b>Client would like an appointment for second week in February<\/p>

17\/02\/2025 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62837","activity_ticket_id":"58482","ticket_reference":"HDT59567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Air Con maintenance","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/25","activity_end":"2025-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72216","activity_notes":"13:00 - 14:00 Air Con maintenance","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2024 11:53 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 15:33 (jane)<\/b>Requested access on Friday 24th January from 2pm <\/p>

16\/01\/2025 10:29 (jane)<\/b>Client would like an appointment for second week in February <\/p>

17\/02\/2025 12:36 (jane)<\/b>Requested access for 1pm to 2pm - Friday 21st February <\/p>

24\/02\/2025 16:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62838","activity_ticket_id":"58483","ticket_reference":"HDT59568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Air Con maintenance","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/02\/25","activity_end":"2025-02-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72217","activity_notes":"14:00 - 15:00 Air Con maintenance","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2024 11:53 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 15:34 (jane)<\/b>Requested access on Friday 24th January from 2pm <\/p>

16\/01\/2025 10:28 (jane)<\/b>Client would like an appointment second week of February <\/p>

17\/02\/2025 12:35 (jane)<\/b>Requested access for 2pm to 3pm - Friday 21st February <\/p>

24\/02\/2025 16:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62839","activity_ticket_id":"58484","ticket_reference":"HDT59569","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to fill and paint wall at 118 long Acre outside flat 4.","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/12\/24","activity_end":"2024-12-09 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72218","activity_notes":"to fill and paint wall at 118 long Acre outside flat 4.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 12:22 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 12:23 (jack)<\/b>Done 120<\/p>

12\/12\/2024 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62840","activity_ticket_id":"58485","ticket_reference":"HDT59570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 1a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/24","activity_end":"2024-12-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72219","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 12:24 (System)<\/b>Ticket Created<\/p>

11\/12\/2024 12:31 (roy)<\/b>Pat test<\/p>

11\/12\/2024 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62841","activity_ticket_id":"58486","ticket_reference":"HDT59571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"3045","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3045","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/24","activity_end":"2024-12-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72220","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 12:25 (System)<\/b>Ticket Created<\/p>

11\/12\/2024 12:31 (roy)<\/b>Pat test<\/p>

11\/12\/2024 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62842","activity_ticket_id":"58487","ticket_reference":"HDT59572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/24","activity_end":"2024-12-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72221","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 12:26 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 13:40 (roy)<\/b>Pat test Rehang wardrobe doors<\/p>

12\/12\/2024 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62843","activity_ticket_id":"58488","ticket_reference":"HDT59573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 2NG","cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/24","activity_end":"2024-12-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72222","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 12:27 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 13:41 (roy)<\/b>Pat test<\/p>

12\/12\/2024 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62844","activity_ticket_id":"58489","ticket_reference":"HDT59574","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":"Flat 7","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 7","cs_id":"3046","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3046","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/24","activity_end":"2024-12-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72223","activity_notes":"PAT test ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 12:28 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 13:41 (roy)<\/b>Pat test<\/p>

12\/12\/2024 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62845","activity_ticket_id":"58490","ticket_reference":"HDT59575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The step on the door from the roof to 4 Macclesfield has a highlighted nosing that is faded. ","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/24","activity_end":"2024-12-09 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72224","activity_notes":"The step on the door from the roof to 4 Macclesfield has a highlighted nosing that is faded. picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 12:41 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 08:58 (travis)<\/b>Painted threshold step with high visibility abrasive paint to highlight potential trip hazard.<\/p>

09\/12\/2024 09:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62846","activity_ticket_id":"58491","ticket_reference":"HDT59576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"13-17 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PJ","cs_address_1":"13-17 Wardour Street ","cs_id":"3066","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PJ","ticket_client_site":"3066","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/24","activity_end":"2024-12-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72225","activity_notes":"list of works:door to the electrical cupboard has a broken lock please repair GF cupboard has only 2 hingescheck all doors for fire seals ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 12:45 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 14:35 (travis)<\/b>Attended above property and removed both (double ) electrical cupboard doors,Removed existing hinges (non fire compliant), and replaced also adding extra hinges so each door has X3 hinges.Routed all edges to doors and fitted intumisent smoke seals,Rehung doors and tested.Refitted lift plant room FB lock, tested.<\/p>

09\/12\/2024 14:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62847","activity_ticket_id":"58255","ticket_reference":"HDT59340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/24","activity_end":"2024-12-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72226","activity_notes":"inter-tenancy checks 2nd December -Bedroom window-hairline cracked glass window(far right bedroom)-Bedroom 2 lights flicker due to faulty dimmer modules-slow leak from ensuite bathroom shower.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 10:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:24 (sandra)<\/b>booked 2nd December - vacant <\/p>

02\/12\/2024 10:00 (sandra)<\/b>rescheduled for Thursday 5th<\/p>

04\/12\/2024 07:42 (michaelk)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. 2hrs labour plus parts, total 110.99.<\/p>

04\/12\/2024 09:12 (jane)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. - Email Sent<\/b><\/p>

05\/12\/2024 12:49 (alan)<\/b>Replace faulty dimmer module to bedroom 2 and replace 4 LED lamp in bedroom 2 for dimmable compatible lamps<\/p>

05\/12\/2024 14:04 (travis)<\/b>Itc carried out.<\/p>

09\/12\/2024 14:25 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:35 (michaelk)<\/b>Attended site to carry out repairs to the bathroom toilet and the ensuite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the ensuite bathroom was stripped down with new o-rings seals fitted to leave in full working order. 4hrs labour plus parts, total 273.40 ex vat.<\/p>

11\/12\/2024 09:22 (jane)<\/b>Attended site to carry out repairs to the bathroom toilet and the en-suite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the en-suite bathroom was stripped down with new o-rings seals fitted to leave in full working order. - Email Sent<\/b><\/p>

16\/12\/2024 13:45 (travis)<\/b>Completion of itc works,All rad pipe covers replaced x18,Items removed and disposed off,Window restrictors replaced,Window trims refitted,Toilet seat tightened up.<\/p>

17\/12\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>

07\/01\/2025 15:22 (alan)<\/b>Replace missing lamp shade in main room <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62848","activity_ticket_id":"58255","ticket_reference":"HDT59340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"18\/12\/24","activity_end":"2024-12-18 14:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72227","activity_notes":"inter-tenancy checks 2nd December -Bedroom window-hairline cracked glass window(far right bedroom)-Bedroom 2 lights flicker due to faulty dimmer modules-slow leak from ensuite bathroom shower.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2024 10:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:24 (sandra)<\/b>booked 2nd December - vacant <\/p>

02\/12\/2024 10:00 (sandra)<\/b>rescheduled for Thursday 5th<\/p>

04\/12\/2024 07:42 (michaelk)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. 2hrs labour plus parts, total 110.99.<\/p>

04\/12\/2024 09:12 (jane)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. - Email Sent<\/b><\/p>

05\/12\/2024 12:49 (alan)<\/b>Replace faulty dimmer module to bedroom 2 and replace 4 LED lamp in bedroom 2 for dimmable compatible lamps<\/p>

05\/12\/2024 14:04 (travis)<\/b>Itc carried out.<\/p>

09\/12\/2024 14:25 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:35 (michaelk)<\/b>Attended site to carry out repairs to the bathroom toilet and the ensuite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the ensuite bathroom was stripped down with new o-rings seals fitted to leave in full working order. 4hrs labour plus parts, total 273.40 ex vat.<\/p>

11\/12\/2024 09:22 (jane)<\/b>Attended site to carry out repairs to the bathroom toilet and the en-suite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the en-suite bathroom was stripped down with new o-rings seals fitted to leave in full working order. - Email Sent<\/b><\/p>

16\/12\/2024 13:45 (travis)<\/b>Completion of itc works,All rad pipe covers replaced x18,Items removed and disposed off,Window restrictors replaced,Window trims refitted,Toilet seat tightened up.<\/p>

17\/12\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>

07\/01\/2025 15:22 (alan)<\/b>Replace missing lamp shade in main room <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62849","activity_ticket_id":"58492","ticket_reference":"HDT59577","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16637 - Replacement blinds ","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/01\/25","activity_end":"2025-01-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72228","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 13:38 (jane)<\/b>2No x blinds on order anticipated dispatch date - 20\/12\/2024<\/p>

07\/01\/2025 15:41 (sandra)<\/b>access requested <\/p>

08\/01\/2025 15:51 (jane)<\/b>Requested access to fit the blinds on Monday AM 13th January <\/p>

10\/01\/2025 09:40 (sandra)<\/b>blinds are booked in for Monday 9 am with tenant for access <\/p>

13\/01\/2025 11:16 (iain)<\/b>Replacement blinds.<\/p>

13\/01\/2025 11:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62850","activity_ticket_id":"58057","ticket_reference":"HDT59142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/24","activity_end":"2024-12-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72229","activity_notes":"Further mice proofing works to be completed to the brick wall.fire seals are peeling off flat door booked for Wednesday morning with keys ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2024 12:42 (System)<\/b>Ticket Created<\/p>

17\/10\/2024 12:43 (sandra)<\/b>5th December <\/p>

05\/12\/2024 12:32 (travis)<\/b>Itc plus required works,Also mouse proofing works in kitchen.<\/p>

09\/12\/2024 08:15 (michaelk)<\/b>Attended site to run up the heating system and to check all radiators for correct operation. All left in full working order along with the boiler and controls. 2hrs labour 105<\/p>

10\/12\/2024 12:24 (sandra)<\/b>Wednesday morning with keys <\/p>

11\/12\/2024 10:33 (travis)<\/b>Additional rodent proofing works externally, cementing around extraction vent area to prevent rodent access.<\/p>

11\/12\/2024 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62851","activity_ticket_id":"58493","ticket_reference":"HDT59578","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"hose to washing machine and tap are leaking ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/24","activity_end":"2024-12-09 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72230","activity_notes":"hose to washing machine and tap are leaking ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 15:46 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 15:16 (sandra)<\/b>tenant home late morning to give access <\/p>

10\/12\/2024 07:54 (michaelk)<\/b>Attended site to various plumbing faults. Replaced the washing machine seal and installed a clip to the washing machine waste. The tap is letting by, which requires a new tap. I will quote to replace. 2hrs labour plus parts, total 113.90 ex vat.<\/p>

10\/12\/2024 09:31 (jane)<\/b>New tap on order <\/p>

10\/12\/2024 09:32 (sandra)<\/b>new tap on orderTo replace the kitchen mixer at the above site is 205.29 ex vat.<\/p>

10\/12\/2024 15:03 (sandra)<\/b>MK to confirm part and book for Tuesday 17th <\/p>

20\/12\/2024 09:44 (sandra)<\/b>access requested for 2nd January <\/p>

20\/12\/2024 15:41 (sandra)<\/b>booked for 2nd <\/p>

02\/01\/2025 16:31 (sandra)<\/b>access requested for Tuesday 7th<\/p>

03\/01\/2025 09:02 (sandra)<\/b>confirmed for 7th with keys <\/p>

08\/01\/2025 06:43 (michaelk)<\/b>Attended site to replace the kitchen tap. Completed quoted work and left in full working order. 205.29 ex vat.<\/p>

08\/01\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62852","activity_ticket_id":"58494","ticket_reference":"HDT59579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door is not closing properly ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"05\/12\/24","activity_end":"2024-12-05 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72231","activity_notes":"front door is not closing properly needs attention tonight ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 16:31 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 09:32 (jack)<\/b>Done 60<\/p>

06\/12\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62853","activity_ticket_id":"58495","ticket_reference":"HDT59580","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 11th and Thursday 12th December ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"11\/12\/24","activity_end":"2024-12-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72232","activity_notes":"For Handyman Services for Wednesday 11th and Thursday 12th December ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2024 09:36 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62854","activity_ticket_id":"58496","ticket_reference":"HDT59581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16639 - board up gap under sink ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/24","activity_end":"2024-12-16 11:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72233","activity_notes":"board-up gap under sink ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 16:26 (sandra)<\/b>requested Monday 16th<\/p>

11\/12\/2024 12:04 (sandra)<\/b>tenant to provide access Monday morning 16th<\/p>

16\/12\/2024 10:54 (travis)<\/b>Removed cupboard doors,Built a timber framework to top back of kitchen sink cupboard,cut to suit white backing board to suit and fitted with screws.Covered all screw heads with white plastic covers, cut and fitted a piece of board to fit around dishwasher drain pipe to prevent any draughts.Cleaned work area and reinstalled doors.<\/p>

16\/12\/2024 15:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62855","activity_ticket_id":"58255","ticket_reference":"HDT59340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"inter-tenancy checks ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/24","activity_end":"2024-12-10 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72234","activity_notes":"inter-tenancy checks showwer in ensuite and toilet in bathroom need repairs ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2024 10:47 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:24 (sandra)<\/b>booked 2nd December - vacant <\/p>

02\/12\/2024 10:00 (sandra)<\/b>rescheduled for Thursday 5th<\/p>

04\/12\/2024 07:42 (michaelk)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. 2hrs labour plus parts, total 110.99.<\/p>

04\/12\/2024 09:12 (jane)<\/b>Attended site to run up the heating system to identify any issue. Drained the boiler to re-charge the expansion vessel as the boiler was sitting on 3 bar. Changed batteries to the heating controller. - Email Sent<\/b><\/p>

05\/12\/2024 12:49 (alan)<\/b>Replace faulty dimmer module to bedroom 2 and replace 4 LED lamp in bedroom 2 for dimmable compatible lamps<\/p>

05\/12\/2024 14:04 (travis)<\/b>Itc carried out.<\/p>

09\/12\/2024 14:25 (sandra)<\/b>booked for Tuesday 10th <\/p>

11\/12\/2024 06:35 (michaelk)<\/b>Attended site to carry out repairs to the bathroom toilet and the ensuite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the ensuite bathroom was stripped down with new o-rings seals fitted to leave in full working order. 4hrs labour plus parts, total 273.40 ex vat.<\/p>

11\/12\/2024 09:22 (jane)<\/b>Attended site to carry out repairs to the bathroom toilet and the en-suite shower. Removed the cistern to replace the fixed wired syphon and the bottom inlet valve. A new close coupled seal was fitted. The shower in the en-suite bathroom was stripped down with new o-rings seals fitted to leave in full working order. - Email Sent<\/b><\/p>

16\/12\/2024 13:45 (travis)<\/b>Completion of itc works,All rad pipe covers replaced x18,Items removed and disposed off,Window restrictors replaced,Window trims refitted,Toilet seat tightened up.<\/p>

17\/12\/2024 10:50 (jane)<\/b>(Ticket Closed)<\/p>

07\/01\/2025 15:22 (alan)<\/b>Replace missing lamp shade in main room <\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62856","activity_ticket_id":"58497","ticket_reference":"HDT59582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water pressure issue ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/12\/24","activity_end":"2024-12-06 14:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72235","activity_notes":"water pressure issue Tenant can provide access at 3 today or Keenan can go in with keys anytime b4 .","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 12:13 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 08:12 (michaelk)<\/b>Attended site to investigate heating fault. The boiler was locked out on f22, which was re-pressurised. I inspected all visible pipework joints were accessible, as there was a lot of furniture and boxes in all rooms. 2hrs labour 105<\/p>

09\/12\/2024 09:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62857","activity_ticket_id":"58498","ticket_reference":"HDT59583","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"bin store digi lock is broken and no one can get in","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/24","activity_end":"2024-12-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72236","activity_notes":"bin store digi lock is broken and no one can get in","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 12:56 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 09:29 (roy)<\/b>All ok. Tried many times turning knob to the right and found no problems.If turning to the left the door does not open<\/p>

09\/12\/2024 10:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62858","activity_ticket_id":"58499","ticket_reference":"HDT59584","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"supply and fit two end caps on the trunking","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/25","activity_end":"2025-01-25 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72237","activity_notes":"supply and fit two end caps on the trunkingpictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 14:05 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 14:04 (alan)<\/b>Replace missing end caps and supply 10 32w triple turn 4pin lamps <\/p>

22\/01\/2025 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62859","activity_ticket_id":"58500","ticket_reference":"HDT59585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"damp wall to check ","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/25","activity_end":"2025-01-09 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72238","activity_notes":"Flat 2- the wall facing the outside is has a couple wet patches on the wall.Cant tell if its still damp as the wall is really cold due to it being an external facing wall Bedroom in-between 2 windows and due to the bad weather could be a fabric issue with leaking from the windows","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 14:08 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 14:09 (sandra)<\/b>waiting on access <\/p>

06\/12\/2024 15:13 (sandra)<\/b>tenant home until 5.30 today<\/p>

09\/12\/2024 09:32 (roy)<\/b>Checked with damp meter and it is damp.There is a downpipe bang in the middle of the damp area and signs of green mildew on the wall.Suspect allocated hopperNeed access into flat 5<\/p>

12\/12\/2024 16:27 (sandra)<\/b>access requested for Wednesday 18th <\/p>

17\/12\/2024 14:29 (sandra)<\/b>no access given emailed again <\/p>

03\/01\/2025 14:17 (sandra)<\/b>emailed for further instructions from Edyta <\/p>

03\/01\/2025 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62860","activity_ticket_id":"58501","ticket_reference":"HDT59586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16642 - Re-glaze window ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"10\/01\/25","activity_end":"2025-01-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72239","activity_notes":"Re-glaze window ","activity_timesheet":null,"ticket_notes_combined":"

06\/12\/2024 14:59 (sandra)<\/b>waiting on attendance from PG<\/p>

12\/12\/2024 10:46 (sandra)<\/b>rescheduled as PG havent got the glass.Booked Wednesday 18th AM with keys <\/p>

18\/12\/2024 15:25 (sandra)<\/b>rescheduled for Thursday <\/p>

19\/12\/2024 14:09 (roy)<\/b>Prentice glass turned up but unable to do it in the new year.Need 2 men<\/p>

19\/12\/2024 14:19 (jane)<\/b>Prentice glass attended and requires 2No engineers, rescheduling <\/p>

07\/01\/2025 10:52 (sandra)<\/b>requested new date to attend <\/p>

09\/01\/2025 11:14 (sandra)<\/b>access booked for Monday AM 13th<\/p>

09\/01\/2025 11:21 (sandra)<\/b>rescheduled for 10th <\/p>

10\/01\/2025 12:47 (nick)<\/b>Glazing all completed and tidy.<\/p>

10\/01\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62862","activity_ticket_id":"58502","ticket_reference":"HDT59587","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"lockers need to be secured to the wall with a piece of timber ","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/24","activity_end":"2024-12-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72241","activity_notes":"lockers need to be secured to the wall with a piece of timber details sent separatelybooked for 17th Tuesday at 8am ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 15:21 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 15:22 (sandra)<\/b>booked for 17th Tuesday at 8am <\/p>

17\/12\/2024 09:47 (travis)<\/b>Fitting a bank of lockers to office wall.<\/p>

17\/12\/2024 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62863","activity_ticket_id":"58503","ticket_reference":"HDT59588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bedroom closet window to the hallway bathroom","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/24","activity_end":"2024-12-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72242","activity_notes":"bedroom closet window to the hallway bathroomMonday between 11 - 3pm can you look at the window and take some measurements with pictures ","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 15:26 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 15:28 (sandra)<\/b>access Monday 11 - 3pm <\/p>

09\/12\/2024 15:15 (travis)<\/b>Attended and taken details of broken double glazed window units.680mm x 760mm x approximately 24mm.Photos attached.<\/p>

10\/12\/2024 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62864","activity_ticket_id":"58504","ticket_reference":"HDT59589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"End of year meter reads","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/24","activity_end":"2024-12-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72243","activity_notes":"End of year meter reads","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 15:52 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 17:51 (alan)<\/b>Meter readings <\/p>

12\/12\/2024 15:48 (alan)<\/b>Meter readings <\/p>

12\/12\/2024 15:49 (alan)<\/b>Meter readings <\/p>

19\/12\/2024 16:50 (alan)<\/b>Meter readings <\/p>

23\/12\/2024 18:00 (alan)<\/b>Meter readings <\/p>

28\/12\/2024 16:37 (michael)<\/b>(Ticket Closed)<\/p>

01\/04\/2025 13:59 (jane)<\/b>Chinatown PO received <\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62865","activity_ticket_id":"58505","ticket_reference":"HDT59590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"high pitches noise from water heater ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/24","activity_end":"2024-12-09 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72244","activity_notes":"high pitches noise from water heater heat is now working but every time i turn it on there is a high pitched noise coming from the water heater closet. Not super urgent, but also want to make sure that there is no issue with me using heat","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2024 11:10 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 07:52 (michaelk)<\/b>Attended site to investigate the reported noise from the heating system. Whilst there, the noise wasn't sounding, I vented the pump and reduced the pump speed. I suspect the pump is the cause of the noise. I will quote for a replacement. 2hrs labour 105<\/p>

10\/12\/2024 09:33 (jane)<\/b>Heating pump on order <\/p>

10\/12\/2024 09:39 (sandra)<\/b>heating pump on order replace the central heating pump at the above site is 257.98 ex vat.<\/p>

10\/12\/2024 15:04 (sandra)<\/b>MK to confirm deliver of parts and book for Tuesday 17th<\/p>

16\/12\/2024 13:51 (sandra)<\/b>booked for 17th with keys <\/p>

19\/12\/2024 05:45 (michaelk)<\/b>Attended sie to replace the heating pump, to resolve intermittent noise. The pump isolation valves were also replaced due to them letting by. 3hrs labour plus parts, total 311 ex vat.<\/p>

19\/12\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62866","activity_ticket_id":"58506","ticket_reference":"HDT59591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator leaking from top ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/12\/24","activity_end":"2024-12-09 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72245","activity_notes":"Please arrange fo Keenan to attend this afternoon. Ask him to ring Lilian on access after 1pm...","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2024 11:23 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 07:48 (michaelk)<\/b>Attended site to carry out towel rail repair. Completed and left the system in full working order. 2hrs labour 105<\/p>

10\/12\/2024 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62867","activity_ticket_id":"58507","ticket_reference":"HDT59592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire proofing ","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/24","activity_end":"2024-12-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72246","activity_notes":"The perforations in the electrical cupboards should be filled with materials that achieve 30 minutes fire resistance. Also, the indeterminate filler used for other perforations should be removed and replaced with materials that achieve 30 minutes fire resistance. This action has been completed on Meridian but remain outstanding on inspection","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2024 13:20 (System)<\/b>Ticket Created<\/p>

11\/12\/2024 13:27 (travis)<\/b>H&S Works in electrical cupboard.<\/p>

11\/12\/2024 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62868","activity_ticket_id":"58508","ticket_reference":"HDT59593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement radiator element ","ticket_address_1":"Flat 3","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/24","activity_end":"2024-12-19 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72247","activity_notes":"replacement radiator element booked for 19th from 10am with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2024 14:54 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 14:56 (sandra)<\/b>scheduled for Thursday 12th <\/p>

12\/12\/2024 12:33 (sandra)<\/b>rescheduled as part doesn't fit<\/p>

16\/12\/2024 13:19 (sandra)<\/b>19th with keys from 10am <\/p>

19\/12\/2024 21:27 (michaelk)<\/b>Attended site to drain down the ensuite towel rail and to replace the element and tee. Completed work, tested operation and left in full working order. 3hrs labour plus parts, total 251.80 ex vat.<\/p>

20\/12\/2024 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62869","activity_ticket_id":"58510","ticket_reference":"HDT59595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"adjust time clock for the lights that light up the Chinese gate ","ticket_address_1":"Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Wardour Street ","cs_id":"3068","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"3068","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/12\/24","activity_end":"2024-12-10 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72248","activity_notes":"adjust time clock for the lights that light up the Chinese gate I noted at 5pm on Friday that they were not on. ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2024 15:16 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 17:50 (alan)<\/b>Reset time clocks at 24 Wardour st and 9 Wardour st for Chinese gate lights <\/p>

10\/12\/2024 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62870","activity_ticket_id":"58511","ticket_reference":"HDT59596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works ","ticket_address_1":"14 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PT","cs_address_1":"14 Gerrard Street ","cs_id":"270","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PT","ticket_client_site":"270","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/24","activity_end":"2024-12-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72249","activity_notes":"Health and Safety works 14 Gerrard Street & 13a Macclesfield There is a fire extinguisher on the third floor landing area that is missing a sign to indicate what type of extinguisher it is.","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2024 16:09 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 09:10 (travis)<\/b>Refitted extinguisher signage.<\/p>

10\/12\/2024 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62871","activity_ticket_id":"58493","ticket_reference":"HDT59578","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"hose to washing machine and tap are leaking ","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/25","activity_end":"2025-01-07 10:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72250","activity_notes":" tap are leaking Booked for Tuesday 7th with keys ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2024 15:46 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 15:16 (sandra)<\/b>tenant home late morning to give access <\/p>

10\/12\/2024 07:54 (michaelk)<\/b>Attended site to various plumbing faults. Replaced the washing machine seal and installed a clip to the washing machine waste. The tap is letting by, which requires a new tap. I will quote to replace. 2hrs labour plus parts, total 113.90 ex vat.<\/p>

10\/12\/2024 09:31 (jane)<\/b>New tap on order <\/p>

10\/12\/2024 09:32 (sandra)<\/b>new tap on orderTo replace the kitchen mixer at the above site is 205.29 ex vat.<\/p>

10\/12\/2024 15:03 (sandra)<\/b>MK to confirm part and book for Tuesday 17th <\/p>

20\/12\/2024 09:44 (sandra)<\/b>access requested for 2nd January <\/p>

20\/12\/2024 15:41 (sandra)<\/b>booked for 2nd <\/p>

02\/01\/2025 16:31 (sandra)<\/b>access requested for Tuesday 7th<\/p>

03\/01\/2025 09:02 (sandra)<\/b>confirmed for 7th with keys <\/p>

08\/01\/2025 06:43 (michaelk)<\/b>Attended site to replace the kitchen tap. Completed quoted work and left in full working order. 205.29 ex vat.<\/p>

08\/01\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62872","activity_ticket_id":"58505","ticket_reference":"HDT59590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"high pitches noise from water heater ","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/24","activity_end":"2024-12-17 10:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72251","activity_notes":"high pitches noise from water heater heat is now working but every time i turn it on there is a high pitched noise coming from the water heater closet. Not super urgent, but also want to make sure that there is no issue with me using heatbooked for Tuesday with keys ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2024 11:10 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 07:52 (michaelk)<\/b>Attended site to investigate the reported noise from the heating system. Whilst there, the noise wasn't sounding, I vented the pump and reduced the pump speed. I suspect the pump is the cause of the noise. I will quote for a replacement. 2hrs labour 105<\/p>

10\/12\/2024 09:33 (jane)<\/b>Heating pump on order <\/p>

10\/12\/2024 09:39 (sandra)<\/b>heating pump on order replace the central heating pump at the above site is 257.98 ex vat.<\/p>

10\/12\/2024 15:04 (sandra)<\/b>MK to confirm deliver of parts and book for Tuesday 17th<\/p>

16\/12\/2024 13:51 (sandra)<\/b>booked for 17th with keys <\/p>

19\/12\/2024 05:45 (michaelk)<\/b>Attended sie to replace the heating pump, to resolve intermittent noise. The pump isolation valves were also replaced due to them letting by. 3hrs labour plus parts, total 311 ex vat.<\/p>

19\/12\/2024 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62873","activity_ticket_id":"58512","ticket_reference":"HDT59597","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16641 - To remove rubbish from loading bay ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"12\/12\/24","activity_end":"2024-12-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72252","activity_notes":"To remove rubbish from loading bay ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2024 13:44 (jane)<\/b>Attending Thursday morning 12th December <\/p>

12\/12\/2024 17:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62874","activity_ticket_id":"58513","ticket_reference":"HDT59598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/25","activity_end":"2025-01-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72253","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 10:14 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 10:49 (sandra)<\/b>access applied for <\/p>

02\/01\/2025 09:39 (sandra)<\/b>confirmed 11 am<\/p>

03\/01\/2025 15:25 (alan)<\/b>Electrical inspection <\/p>

03\/01\/2025 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62875","activity_ticket_id":"58514","ticket_reference":"HDT59599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/25","activity_end":"2025-01-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72254","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 10:17 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 10:49 (sandra)<\/b>access applied <\/p>

02\/01\/2025 09:40 (sandra)<\/b>confirmed after 11 am <\/p>

03\/01\/2025 15:25 (alan)<\/b>Electrical inspection <\/p>

03\/01\/2025 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62876","activity_ticket_id":"58515","ticket_reference":"HDT59600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/25","activity_end":"2025-01-06 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72255","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 10:22 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 10:50 (sandra)<\/b>access applied for <\/p>

02\/01\/2025 14:51 (sandra)<\/b>confirmed Monday 6th<\/p>

03\/01\/2025 16:45 (sandra)<\/b>from 10am <\/p>

06\/01\/2025 14:32 (alan)<\/b>Electrical inspection <\/p>

07\/01\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62877","activity_ticket_id":"58516","ticket_reference":"HDT59601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/25","activity_end":"2025-01-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72256","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 10:29 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 14:52 (sandra)<\/b>confirmed Monday 6th<\/p>

06\/01\/2025 14:32 (alan)<\/b>Electrical inspection <\/p>

07\/01\/2025 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62878","activity_ticket_id":"58517","ticket_reference":"HDT59602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating issue and measure radiator for replacement ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/24","activity_end":"2024-12-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72257","activity_notes":"heating issue and measure radiator for replacement ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 10:55 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 10:56 (sandra)<\/b>access applied for <\/p>

12\/12\/2024 09:03 (michaelk)<\/b>Attended site to inspect the heating system and instructed the tenant on the pressure adjustment and visual indication. 1hr labour 55<\/p>

12\/12\/2024 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62879","activity_ticket_id":"58518","ticket_reference":"HDT59603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Box gully ","ticket_address_1":"Flat 2","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/24","activity_end":"2024-12-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72258","activity_notes":"Box gully 11 am on 18th with Lilian Lilian needs to go in with you ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2024 10:57 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 11:01 (sandra)<\/b>booked for 18th with Lilian <\/p>

11\/12\/2024 09:08 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62880","activity_ticket_id":"58519","ticket_reference":"HDT59604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working and blind is faulty ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/24","activity_end":"2024-12-11 16:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72259","activity_notes":"heating not working and blind is faulty with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 11:03 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 15:44 (travis)<\/b>Attended and found metal pull chain to be faulty, realigned and fitted new joining clip,tested.<\/p>

12\/12\/2024 08:28 (michaelk)<\/b>Attended site to investigate a reported reoccuring fault. The tenant has been trying to shut down the lockshield valve on the heating return which more difficult to operate and are only used for isolation and balancing. I have instructed him to use the thermostatic valve for temperature adjustment, which is located behind his bed. 2hrs labour 105<\/p>

12\/12\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62881","activity_ticket_id":"58519","ticket_reference":"HDT59604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"heating not working and blind is faulty ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/24","activity_end":"2024-12-10 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72260","activity_notes":"blind is faulty with keys ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 11:03 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 15:44 (travis)<\/b>Attended and found metal pull chain to be faulty, realigned and fitted new joining clip,tested.<\/p>

12\/12\/2024 08:28 (michaelk)<\/b>Attended site to investigate a reported reoccuring fault. The tenant has been trying to shut down the lockshield valve on the heating return which more difficult to operate and are only used for isolation and balancing. I have instructed him to use the thermostatic valve for temperature adjustment, which is located behind his bed. 2hrs labour 105<\/p>

12\/12\/2024 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62882","activity_ticket_id":"58475","ticket_reference":"HDT59560","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"toilet seat broken in the mens toilets ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/24","activity_end":"2024-12-19 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72261","activity_notes":"toilet seat broken in the mens toilets ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 16:14 (System)<\/b>Ticket Created<\/p>

09\/12\/2024 08:13 (michaelk)<\/b>Attended site to measure the broken toilet seat in the first floor gents. 1hr labour 55<\/p>

19\/12\/2024 21:21 (michaelk)<\/b>Attended site to replace the broken toilet seat in the gents toilet. 2hrs labour plus parts, total 153.40 ex vat.<\/p>

20\/12\/2024 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62883","activity_ticket_id":"58520","ticket_reference":"HDT59605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"health and safety works ","ticket_address_1":"Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"Gerrard Street ","cs_id":"3069","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"3069","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/24","activity_end":"2024-12-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72262","activity_notes":"health and safety works:1. Remove the red foam to the hole in the ceiling at the ground floor entrance of No 5 and fill with intumescent materials2. Vents to the gas pipes in the protected escape corridor of No 5 breach the compartmentation. The air transfer grilles should be fitted with dampers or removed.3. By flat in no 6 - the electrical panel is not in a fire resistant enclosure. This should be remedied4. The damage \/ hole to the wall of the gas meter room in No 5 should be repaired.pictures separately ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 12:13 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 13:51 (travis)<\/b>Attended and cut out old red expanding foam from entrance ceiling,filled and applied fire proof sealant.All other items will need to be quoted for,MDR is aware and has details.<\/p>

04\/02\/2025 13:07 (travis)<\/b>All health and safety works complete except quoted works.<\/p>

04\/02\/2025 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62884","activity_ticket_id":"58521","ticket_reference":"HDT59606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16646 - replacement door chain ","ticket_address_1":"townhouse ","ticket_address_2":"23 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1HZ","cs_address_1":"townhouse ","cs_id":"3067","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"3067","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/24","activity_end":"2024-12-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72263","activity_notes":"replacement door chain booked Wednesday 11am with tenant tenant can be awkward so Lilian has asked you dont say too much ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 15:15 (sandra)<\/b>waiting on delivery 3 - 5 days <\/p>

16\/12\/2024 11:03 (sandra)<\/b>booked for Wednesday 11am<\/p>

18\/12\/2024 11:36 (travis)<\/b>New door chain fitted.<\/p>

18\/12\/2024 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62885","activity_ticket_id":"58522","ticket_reference":"HDT59607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating in house 38. heating is not working and not hot water too.","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/24","activity_end":"2024-12-17 13:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72264","activity_notes":"No heating in house 38. heating is not working and not hot water too.call 07946599250 keys booked for today 17th","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 13:04 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 21:04 (michaelk)<\/b>Attended site to investigate heating callout. Inspected the wiring centre and found that the auxiliary contacts for both zone valves were not operating which was holding off the boiler. Inside the wiring centre most of the cables were found very brittle with the pump cable loose. The pump itself has a grundfoss base and a stuart turner head which are different pumps?I have orderd replacement power heads to rectify the controls issue and when fitted, i will go over all the wiring inside the wiring centre to correct and improve the contacts. I have by-passed both auxiliary contacts to give the tenants heating and hot water, controlled by the timeswitch.<\/p>

11\/12\/2024 09:19 (jane)<\/b>Attended site to investigate heating callout. Inspected the wiring centre and found that the auxiliary contacts for both zone valves were not operating which was holding off the boiler. Inside the wiring centre most of the cables were found very brittle with the pump cable loose and stretched. The pump itself has a grundfoss base and a stuart turner head which are different pumps, we have ordered replacement power heads to rectify the controls issue and when fitted, we will go over all the wiring inside the wiring centre to correct and improve the contacts. We have by-passed both auxiliary contacts to give the tenants heating and hot water, controlled by the timeswitch. - Email Sent<\/b><\/p>

19\/12\/2024 05:39 (michaelk)<\/b>Attended site to replace 2 x zone valves to the hot water and heating systems. Completed work and tested the operation of both control systems. Corrected brittle wiring inside the wiring centre, leaving in full working order. 3hrs labour plus parts, total 311 ex vat.<\/p>

19\/12\/2024 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62886","activity_ticket_id":"58523","ticket_reference":"HDT59608","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":"MDR\/JH\/16638 - New electrical supply ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/24","activity_end":"2024-12-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72265","activity_notes":"New electrical supply ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 14:37 (alan)<\/b>Quoted works <\/p>

16\/12\/2024 15:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62887","activity_ticket_id":"58524","ticket_reference":"HDT59609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works ","ticket_address_1":"Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"Gerrard Street ","cs_id":"3069","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"3069","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/24","activity_end":"2024-12-13 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72266","activity_notes":"Health and Safety works:1. Remove or repair the loose telephone junction box on the stairs of No 4.2. Replace the damaged stair covering at No 5.3. Replace the worn threadbare carpet at No 6.4. Replace the damaged split stair treads of No 4.5. Replace the doormat to No 5 which is so worn and dirty and ineffective. pictures sent separately","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 14:33 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 12:26 (travis)<\/b>Have attended number six and seen all common area has threadbare carpet which could become a trip hazard,8m run to stairs and x50 stairs,also five landings approximately 2m x 1m.im guessing this would need quoting for although I will speak to Michael regarding this.Also at same address I have checked the top floor fuse box housing which is no longer viable for fire protection legislation,I have found a suitable fire rated replacement but again this would need quoting for for due to the price to replace and the fact an electrician would be required to oversee works.<\/p>

13\/12\/2024 13:49 (travis)<\/b>Telephone junction box repaired on stairwell,All other items will go to quote,MDR is aware and has details.<\/p>

28\/01\/2025 14:09 (jane)<\/b>Stair nosings on order <\/p>

03\/02\/2025 15:18 (travis)<\/b>Removed existing damaged stair nosings,cut to size replacement's and fitted.<\/p>

04\/02\/2025 08:51 (jane)<\/b>(Ticket Closed)<\/p>

13\/02\/2025 17:59 (michael)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2025 07:51 (travis)<\/b>Coir matting to entrance replaced.<\/p>

19\/02\/2025 11:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62888","activity_ticket_id":"58525","ticket_reference":"HDT59610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds in living room arent working ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/24","activity_end":"2024-12-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72267","activity_notes":"blinds in living room arent working 2 pm Wednesdaybeads are stuck at the top and blind wont roll up\/downmeasure up for new one also ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 14:53 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 14:55 (sandra)<\/b>Wednesday 2pm <\/p>

12\/12\/2024 09:22 (roy)<\/b>Blinds working perfectly.Large double blinds and the chain link has connector blocks on it.When lowering the blind, gravity takes control and you have to be careful controlling the cord.The cord has connector block and the cord separates.Have squeezed together the blocks but these will come apart again<\/p>

12\/12\/2024 09:51 (jane)<\/b>Blind connectors on order <\/p>

16\/12\/2024 11:49 (jack)<\/b>Done 95<\/p>

18\/12\/2024 14:41 (roy)<\/b>All ok<\/p>

18\/12\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62889","activity_ticket_id":"58501","ticket_reference":"HDT59586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16642 - Re-glaze window ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"10\/01\/25","activity_end":"2025-01-10 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72268","activity_notes":"keys for Prentice glass Rescheduled for Friday. They will call our the office on the day with an ETA.","activity_timesheet":"2","ticket_notes_combined":"

06\/12\/2024 14:59 (sandra)<\/b>waiting on attendance from PG<\/p>

12\/12\/2024 10:46 (sandra)<\/b>rescheduled as PG havent got the glass.Booked Wednesday 18th AM with keys <\/p>

18\/12\/2024 15:25 (sandra)<\/b>rescheduled for Thursday <\/p>

19\/12\/2024 14:09 (roy)<\/b>Prentice glass turned up but unable to do it in the new year.Need 2 men<\/p>

19\/12\/2024 14:19 (jane)<\/b>Prentice glass attended and requires 2No engineers, rescheduling <\/p>

07\/01\/2025 10:52 (sandra)<\/b>requested new date to attend <\/p>

09\/01\/2025 11:14 (sandra)<\/b>access booked for Monday AM 13th<\/p>

09\/01\/2025 11:21 (sandra)<\/b>rescheduled for 10th <\/p>

10\/01\/2025 12:47 (nick)<\/b>Glazing all completed and tidy.<\/p>

10\/01\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62890","activity_ticket_id":"58525","ticket_reference":"HDT59610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds in living room arent working ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/12\/24","activity_end":"2024-12-18 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72269","activity_notes":"bathroom frame-rotten base on both sides.Please check with Jack when he is able to attend.pictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 14:53 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 14:55 (sandra)<\/b>Wednesday 2pm <\/p>

12\/12\/2024 09:22 (roy)<\/b>Blinds working perfectly.Large double blinds and the chain link has connector blocks on it.When lowering the blind, gravity takes control and you have to be careful controlling the cord.The cord has connector block and the cord separates.Have squeezed together the blocks but these will come apart again<\/p>

12\/12\/2024 09:51 (jane)<\/b>Blind connectors on order <\/p>

16\/12\/2024 11:49 (jack)<\/b>Done 95<\/p>

18\/12\/2024 14:41 (roy)<\/b>All ok<\/p>

18\/12\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62891","activity_ticket_id":"58526","ticket_reference":"HDT59611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/24","activity_end":"2024-12-12 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72270","activity_notes":"list of works:1 -We noticed this morning that the boiler is leaking behind the washing machine, it is damaging the bottom of the wall and the floor. access today with tenant after 2pm ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 15:41 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 13:11 (sandra)<\/b>mk to attend on 12th<\/p>

12\/12\/2024 13:14 (sandra)<\/b>tenant home from 2pm <\/p>

13\/12\/2024 07:01 (michaelk)<\/b>Attended site to investigate a reported leak beneath the boiler. The fault was traced to the condense pipe which had dropped from the boiler socket. This was re-fitted, along with the pressure relief tundish also connected to the condense. Left in full working order. 2hrs labour 105<\/p>

20\/12\/2024 11:02 (sandra)<\/b>JS booked for 9th January with decorating quote <\/p>

07\/01\/2025 14:41 (jack)<\/b>Done 50<\/p>

07\/01\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62892","activity_ticket_id":"58526","ticket_reference":"HDT59611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/01\/25","activity_end":"2025-01-07 12:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72271","activity_notes":"list of works: Booked for 9th Jan 2 -silicone joints need to be remade in the bathroom (shower)","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 15:41 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 13:11 (sandra)<\/b>mk to attend on 12th<\/p>

12\/12\/2024 13:14 (sandra)<\/b>tenant home from 2pm <\/p>

13\/12\/2024 07:01 (michaelk)<\/b>Attended site to investigate a reported leak beneath the boiler. The fault was traced to the condense pipe which had dropped from the boiler socket. This was re-fitted, along with the pressure relief tundish also connected to the condense. Left in full working order. 2hrs labour 105<\/p>

20\/12\/2024 11:02 (sandra)<\/b>JS booked for 9th January with decorating quote <\/p>

07\/01\/2025 14:41 (jack)<\/b>Done 50<\/p>

07\/01\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62893","activity_ticket_id":"58526","ticket_reference":"HDT59611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/01\/25","activity_end":"2025-01-09 15:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72272","activity_notes":"list of works:1 -We noticed this morning that the boiler is leaking behind the washing machine, it is damaging the bottom of the wall and the floor. 2 -silicone joints need to be remade in the bathroom (shower)3 -following the water damages from the 4th floor, can you let me know when the decorators are coming? We would really like if it can be done before Christmas :)","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2024 15:41 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 13:11 (sandra)<\/b>mk to attend on 12th<\/p>

12\/12\/2024 13:14 (sandra)<\/b>tenant home from 2pm <\/p>

13\/12\/2024 07:01 (michaelk)<\/b>Attended site to investigate a reported leak beneath the boiler. The fault was traced to the condense pipe which had dropped from the boiler socket. This was re-fitted, along with the pressure relief tundish also connected to the condense. Left in full working order. 2hrs labour 105<\/p>

20\/12\/2024 11:02 (sandra)<\/b>JS booked for 9th January with decorating quote <\/p>

07\/01\/2025 14:41 (jack)<\/b>Done 50<\/p>

07\/01\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62894","activity_ticket_id":"58527","ticket_reference":"HDT59612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"handrail and ceiling light ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/24","activity_end":"2024-12-11 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72273","activity_notes":"handrail and ceiling light Reception lobby handrail is looseStaircase landing between ground and 1st floor office the ceiling light is making noises ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 15:49 (System)<\/b>Ticket Created<\/p>

11\/12\/2024 12:26 (roy)<\/b>Replaced bulbsRefixed handrail <\/p>

11\/12\/2024 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62895","activity_ticket_id":"58528","ticket_reference":"HDT59613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issue ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/25","activity_end":"2025-01-09 14:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72274","activity_notes":"with keys I would like to report that the cleaning staff recently heard a loud bang in Flat 4. Following this, half of the apartments electrical systems appear to be affected, and the staff were understandably too scared to investigate the circuit box further.Could this be looked into urgently, as we are expecting guests to arrive later today?","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 16:15 (System)<\/b>Ticket Created<\/p>

11\/12\/2024 15:00 (alan)<\/b>Investigate power to flat tripping out Fault found to be leak from roof leaking thought bathroom extractor fan Disconnect fan and make safe Leave all electrical working Once roof leak has been repaired the extractor fan will need to be replaced <\/p>

12\/12\/2024 11:33 (roy)<\/b>Investigate leak into flat 4.Two bathrooms and one side of the roof is extremely difficult to get to.Need ladder and 2nd personBut from roof the housing surrounding the vent pipe looks good so I believe the problem occurred during heavy rain and windy conditions.Other roof is safe and replaced two slates<\/p>

03\/01\/2025 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62896","activity_ticket_id":"58529","ticket_reference":"HDT59614","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"MDR\/JH\/16651 - Decoration Works ","ticket_address_1":"53 Frith Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 4SN","cs_address_1":"53 Frith Street ","cs_id":"3072","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 4SN","ticket_client_site":"3072","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/01\/25","activity_end":"2025-01-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72275","activity_notes":"Decoration Works ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2024 10:25 (sandra)<\/b>new officeFull address: 12 Flitcroft Street (3rd Floor)Covent GardenLondon WC2H 8DL <\/p>

17\/12\/2024 10:26 (sandra)<\/b>booked for 10th <\/p>

14\/01\/2025 15:30 (jack)<\/b>Done<\/p>

14\/01\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62897","activity_ticket_id":"58530","ticket_reference":"HDT59615","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF door to front stairwell","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/24","activity_end":"2024-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72276","activity_notes":"GF door to front stairwelldoor swings open and we struggle to adjust itThursday morning ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2024 10:39 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 09:29 (travis)<\/b>Attended and worked on ground floor door to stairwell,Management reported the door opens to easily with a risk for an accident if somebody is standing to side of door when opening.Slowed down latch speed,Overall speed and backset speed,also adjusted overhead arm to allow for a positive closing action. This has made a slight difference but a floor mounted door stop in colour with existing door furniture would solve the problem of the door opening too far.I have explained this to management.<\/p>

12\/12\/2024 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62898","activity_ticket_id":"58528","ticket_reference":"HDT59613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"electrical issue ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/24","activity_end":"2024-12-11 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72277","activity_notes":"leak coming from roof into extractor in flat 4.extractor has been disconnected.Investigation required. I believe access from the hallway window or Flat 4.Code to enter Flat - 5437* Please knock first.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 16:15 (System)<\/b>Ticket Created<\/p>

11\/12\/2024 15:00 (alan)<\/b>Investigate power to flat tripping out Fault found to be leak from roof leaking thought bathroom extractor fan Disconnect fan and make safe Leave all electrical working Once roof leak has been repaired the extractor fan will need to be replaced <\/p>

12\/12\/2024 11:33 (roy)<\/b>Investigate leak into flat 4.Two bathrooms and one side of the roof is extremely difficult to get to.Need ladder and 2nd personBut from roof the housing surrounding the vent pipe looks good so I believe the problem occurred during heavy rain and windy conditions.Other roof is safe and replaced two slates<\/p>

03\/01\/2025 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62899","activity_ticket_id":"58531","ticket_reference":"HDT59616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16632 - Redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/01\/25","activity_end":"2025-01-09 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72278","activity_notes":"Redecoration Works vacant on the 2nd ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 14:44 (sandra)<\/b>requested access for 6th\/7th<\/p>

18\/12\/2024 16:30 (sandra)<\/b>vacant on the 2nd<\/p>

14\/01\/2025 17:06 (jack)<\/b>Done<\/p>

15\/01\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62900","activity_ticket_id":"58532","ticket_reference":"HDT59617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3 lights in the common parts not working ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/24","activity_end":"2024-12-12 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72279","activity_notes":"3 lights in the common parts not working ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 09:21 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 15:44 (alan)<\/b>Replace 3 blown lamps common parts staircase <\/p>

12\/12\/2024 15:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62901","activity_ticket_id":"58533","ticket_reference":"HDT59618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 lights out in the common parts ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/24","activity_end":"2024-12-12 10:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72280","activity_notes":"2 lights out in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 09:22 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 15:43 (alan)<\/b>Replace 2 blown lamps in common parts ground floor <\/p>

12\/12\/2024 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62902","activity_ticket_id":"58525","ticket_reference":"HDT59610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"blinds in living room arent working ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/24","activity_end":"2024-12-18 16:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72281","activity_notes":"Bind connectors on order ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 14:53 (System)<\/b>Ticket Created<\/p>

10\/12\/2024 14:55 (sandra)<\/b>Wednesday 2pm <\/p>

12\/12\/2024 09:22 (roy)<\/b>Blinds working perfectly.Large double blinds and the chain link has connector blocks on it.When lowering the blind, gravity takes control and you have to be careful controlling the cord.The cord has connector block and the cord separates.Have squeezed together the blocks but these will come apart again<\/p>

12\/12\/2024 09:51 (jane)<\/b>Blind connectors on order <\/p>

16\/12\/2024 11:49 (jack)<\/b>Done 95<\/p>

18\/12\/2024 14:41 (roy)<\/b>All ok<\/p>

18\/12\/2024 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62903","activity_ticket_id":"58534","ticket_reference":"HDT59619","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"remove door outside Dryden Street ","ticket_address_1":"5 Dryden Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"5 Dryden Street ","cs_id":"2948","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2948","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/24","activity_end":"2024-12-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72282","activity_notes":"remove door outside Dryden Street ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 09:57 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 16:08 (roy)<\/b>Remove door as requested <\/p>

12\/12\/2024 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62904","activity_ticket_id":"58535","ticket_reference":"HDT59620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16643 - Fire Proofing","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/25","activity_end":"2025-01-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72283","activity_notes":"Fire proofing","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2025 15:44 (iain)<\/b>Fire proofing.<\/p>

22\/01\/2025 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62905","activity_ticket_id":"58536","ticket_reference":"HDT59621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16659 - Electrical Remedial Works ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/01\/25","activity_end":"2025-01-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72284","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 12:15 (alan)<\/b>Quoted works <\/p>

02\/01\/2025 12:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62906","activity_ticket_id":"58537","ticket_reference":"HDT59622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door handle needs to be repaired ","ticket_address_1":"Flat C","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"Flat C","cs_id":"3064","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"3064","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/24","activity_end":"2024-12-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72285","activity_notes":"the white door at the bottom of the stairs to Flats B & C has become 'sticky'. This has resulted in a potential security risk because the door does not always close properly.From time to time I lubricate the latch and this gives a temporary solution.Since the door opens outwards, people have to pull on the door handle quite hard to ensure that it is properly closed. As a result, the door handle often comes quite loose. ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 10:36 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 10:37 (sandra)<\/b>emailed for access Friday 8am<\/p>

12\/12\/2024 10:44 (sandra)<\/b>keys for access - this is the main door to flats B and CFriday 13th<\/p>

13\/12\/2024 10:57 (travis)<\/b>Attended and found door to not be closing\/latching shut,Realigned bottom hinge to prevent binding of door and frame,Replaced single chain door closer (perco),And lubricated all moving parts,Tested.<\/p>

13\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62907","activity_ticket_id":"58538","ticket_reference":"HDT59623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no heating ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/24","activity_end":"2024-12-13 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72286","activity_notes":"No Heating at the property please can we have engineer to attend Tenant is Samantha ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 11:32 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 14:49 (sandra)<\/b>called tenant for access and she wants engineer to call her <\/p>

16\/12\/2024 06:39 (michaelk)<\/b>Attended site to investigate boiler fault. Boiler fault was linked to low system pressure, which was re-pressurised. I inspected all visible pipework for leaks and also inspected were possible, the heating manifold. No leaks could be indetified, however I would recommend further testing of the manifold once the tenant has moved out, when we have better access. 2hrs labour 105<\/p>

16\/12\/2024 15:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62908","activity_ticket_id":"58539","ticket_reference":"HDT59624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/24","activity_end":"2024-12-13 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72287","activity_notes":"list of works Top Floor toilet to fix the tap in the restroom where the shower is the tap is loose1st and 2nd floor tenant reported the issue with water temperature when someone is taking shower. The temperature is dropping while someone is taking shower. The issue has been reported in 1st floor shower but could you please aloe investigate the 2nd floor shower. The isolation valve is located in the ground floor riser cupboard. The pipes provide water to the toilets and office kitchenette. There is a manual folder with some building information, in the cabinet where fire alarm is ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 11:39 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 06:34 (michaelk)<\/b>Attended site and worked through the reported issues to bathrooms. Tightened both basin taps in the 1st and second floors. Tested both showers and ran for 10 minutes, confirming a steady temperature. 2hrs labour 105<\/p>

16\/12\/2024 15:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62909","activity_ticket_id":"58540","ticket_reference":"HDT59625","ticket_client":"2154","client_name":"Elizabeth Lewzey","ticket_title":"fire doors ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2625","cs_address_2":"7 Upper St Martins Lane ","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"2625","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/24","activity_end":"2024-12-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72288","activity_notes":"fire doors We have received this rather unexpected\/ odd fire regulation report.door into communal stairs is not compliant The entrance doors to Flats 3 and 4 did not close effectively into their frames. These doors should be adjusted to ensure they close effectively into their frames under the positive action of the self-closing device.Tenant home Tuesday 17th between 12 - 3pm","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 12:19 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 12:29 (sandra)<\/b>tenant home between 12 - 3pm Tuesday 17th<\/p>

17\/12\/2024 13:03 (travis)<\/b>Attended and adjusted the Perco double chain door closer to all ow door to close positively,also reinstated the door latch to allow door to remain closed.<\/p>

17\/12\/2024 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62910","activity_ticket_id":"58541","ticket_reference":"HDT59626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lock to be changed","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/12\/24","activity_end":"2024-12-13 10:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72289","activity_notes":"lock to be changedthis is Leons There are two doors. Please note that the corner door on junction of Wardour Street and Shaftesbury Avenue has a gap running between the two doors so please be aware","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 13:09 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 09:31 (travis)<\/b>Attended above property with keys and after removing lower sections of stainless steel plate found the half euro locking bolt\/screw to thread in from the bottom of the 9ft plate glass doors, a specialist company will now be required to replace half euro locks, preferably two men due to weight and fragile nature of the doors <\/p>

13\/12\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62911","activity_ticket_id":"58542","ticket_reference":"HDT59627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16602 - Office at Level 2 - To replace deadlock ","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/12\/24","activity_end":"2024-12-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72290","activity_notes":"Office at Level 2 - To replace deadlock ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:03 (travis)<\/b>Drilled out old dead lock and replaced with identical high security chubb lock,X3 keys added to master set and returned to security.<\/p>

12\/12\/2024 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62912","activity_ticket_id":"58543","ticket_reference":"HDT59628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works - fire doors ","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/25","activity_end":"2025-01-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72291","activity_notes":"Health and Safety works - Doors have no strips or smoke sealsGaps between the door and frames are too big Cupboard doors have 2 hinges with CE Marks pictures separately ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 14:50 (System)<\/b>Ticket Created<\/p>

19\/12\/2024 10:51 (travis)<\/b>Collected keys and attended for H&S Works,found job to be approximate five hours to complete,Purchased materials but will complete in the new year.<\/p>

21\/01\/2025 16:14 (travis)<\/b>H&S Works to meter cupboard doors x6 in common area.Removed all doors and furniture\/locks,Routed out all edges and fitted intumescent seals,,Packed out hinges to close gaps and fitted extra hinges to larger doors,Cleaned work area.<\/p>

21\/01\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62913","activity_ticket_id":"58544","ticket_reference":"HDT59629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works - top floor works ","ticket_address_1":"21-22 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LE","cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/24","activity_end":"2024-12-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72292","activity_notes":"Health and Safety works Top floor: cupboard door has no seals Toilet door has a missing strip3rd floor:No strip or seal on the toilet doorBasement:Shower room door has no signage ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 14:54 (System)<\/b>Ticket Created<\/p>

19\/12\/2024 10:54 (travis)<\/b>Attended and carried out H&S Works to fourth floor toilet inlet cupboard doors X2,Fitted smoke \/fire seals and refitted doors,Fitted smoke\/fire seals to third floor toilet door,Sourced and fitted signage to basement door <\/p>

19\/12\/2024 11:46 (jane)<\/b>(Ticket Closed)<\/p>

07\/01\/2025 09:58 (travis)<\/b>Returned and fitted no admittance signage in basement area doors.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62914","activity_ticket_id":"58545","ticket_reference":"HDT59630","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"toilet leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/25","activity_end":"2025-01-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72293","activity_notes":"electrical issues stair lights flickering wall unit strip lights not working bedroom lights are flickering ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2024 16:06 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 16:07 (sandra)<\/b>waiting on access <\/p>

07\/01\/2025 12:48 (sandra)<\/b>access requested <\/p>

10\/01\/2025 10:39 (sandra)<\/b>Sue has emailed tenant, waiting for confirmation <\/p>

10\/01\/2025 16:34 (jane)<\/b>Keys for access on Monday 13th January (but knock first)<\/p>

13\/01\/2025 13:20 (alan)<\/b>Repair lights on staircase and order parts for bedroom Lights <\/p>

13\/01\/2025 20:13 (michaelk)<\/b>Attended site to investigate the ensuite toilet as reported. There's was a run of water out of the lower part of the pan when flushed. This will require the toilet to be removed and depending on what we find replacement parts fitted. 1hr labour 55<\/p>

14\/01\/2025 10:05 (jane)<\/b>The back to wall pan needs to be removed in order to see what the issue is. The best way forward is to carry out the work and to allow for replacing the flush cone and sealant and pan connector.Completing the job this way would mean that we only remove the pan once.<\/p>

14\/01\/2025 10:26 (sandra)<\/b>rescheduled for 14th with keys <\/p>

14\/01\/2025 11:06 (sandra)<\/b>lighting engineer confirmed for 15th<\/p>

15\/01\/2025 07:29 (michaelk)<\/b>Attended site to remove the back to wall toilet and to repair the leak damaging the toilet ceiling downstairs. Replaced the flush cone and cleaned the residual mastik and plumbers mait which had been put in to the seals. Re-fitted the toilet and resealed the pan on completion of testing. Left in full working order. 4hrs labour plus parts, total 255 ex vat.<\/p>

15\/01\/2025 09:49 (jane)<\/b>Attended site to investigate the ensuite toilet as reported. There's was a run of water out of the lower part of the pan when flushed. This will require the toilet to be removed and depending on what we find replacement parts fittedAttended site to remove the back to wall toilet and to repair the leak damaging the toilet ceiling downstairs. Replaced the flush cone and cleaned the residual mastic and plumbers mate which had been put in to the seals. Re-fitted the toilet and resealed the pan on completion of testing. Left in full working order - Email Sent<\/b><\/p>

16\/01\/2025 11:48 (alan)<\/b>Return to site and remove 5 faulty transformer from bedroom light fittings and install new main voltage LED lamp holders and lamps into the existing fittings <\/p>

16\/01\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62915","activity_ticket_id":"58546","ticket_reference":"HDT59631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works - fire stopping ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/25","activity_end":"2025-01-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72294","activity_notes":"Health and Safety works A poor standard of fire stopping (mineral fibre insulation) is evident between the cleaners cupboard and the adjacent occupancy (see Photograph 4). The loose mineral fibre insulation should be removed and the holes in the compartment wall should be made good with appropriate materials. Account should be taken of the degree of fire resistance required for compartmentation purposes, which is understood to be up to 60 minutes fire resistance.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:10 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 11:22 (jane)<\/b>Confirmed by MDR<\/p>

14\/01\/2025 13:40 (travis)<\/b>Health and safety works in cleaners cupboard,removed all insulation from wall and filled using fire resistant materials.<\/p>

14\/01\/2025 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62916","activity_ticket_id":"58547","ticket_reference":"HDT59632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works - fire doors ","ticket_address_1":"33-35 Catherine Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"33-35 Catherine Street ","cs_id":"2884","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2884","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/25","activity_end":"2025-01-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72295","activity_notes":"Health and Safety works - All riser cupboard are non fire rated, there are no seals, hinges or signage","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:13 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 11:01 (jane)<\/b>Confirmed by MDR<\/p>

13\/01\/2025 13:45 (travis)<\/b>Collected keys and attended above property,Found all riser cupboard doors to be a steel construction with no scope for fire rated intumescent strips to be fitted,Photos attached and unable to find any fire rated stickers\/signage on doors.<\/p>

14\/01\/2025 09:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62917","activity_ticket_id":"58548","ticket_reference":"HDT59633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works - Door 13 ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/25","activity_end":"2025-01-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72296","activity_notes":"26-31 Cranbourn St & 77-78 St Martins LaneDoor 13 has excessive gap","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:18 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 11:54 (travis)<\/b>Attended and found the gap between the electrical cupboard double doors to be too big at 10mm,Removed doors and added new timber to the frame,packed out and cut in for hinges,Rehung doors and tested.<\/p>

24\/01\/2025 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62918","activity_ticket_id":"58549","ticket_reference":"HDT59634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works - Bannister on stairwell is loose and wobbles ","ticket_address_1":"32-34 Cranbourn Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"32-34 Cranbourn Street","cs_id":"599","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"599","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/24","activity_end":"2024-12-19 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72297","activity_notes":"Health and Safety works Bannister on stairwell is loose and wobbles ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:26 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 16:15 (roy)<\/b>Secured hand rail<\/p>

18\/12\/2024 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62919","activity_ticket_id":"58550","ticket_reference":"HDT59635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works - fire doors ","ticket_address_1":"17 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"17 Tavistock Street","cs_id":"902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"902","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/25","activity_end":"2025-01-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72298","activity_notes":"17-21 Tavistock Health and Safety works -Door to the back room on the first floor has no seals, Strips and does not close into its frame","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:30 (System)<\/b>Ticket Created<\/p>

23\/01\/2025 11:29 (travis)<\/b>Collected keys and attended above property,Removed 1hr fire door and all furniture Routed out for 15mm intumisent smoke seals and fitted,Filled a void to side of door where an old redundant lock used to be,Rehung door with furniture and overhead closer and tested.Cleaned work area.Returned keys.<\/p>

23\/01\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62920","activity_ticket_id":"58551","ticket_reference":"HDT59636","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 18th and Thursday 19th December ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"18\/12\/24","activity_end":"2024-12-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72299","activity_notes":"For Handyman Services for Wednesday 18th and Thursday 19th December ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2024 10:38 (System)<\/b>Ticket Created<\/p>

20\/12\/2024 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62921","activity_ticket_id":"58552","ticket_reference":"HDT59637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Metal casing that covers the wires in the electrical cupboard missing ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/24","activity_end":"2024-12-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72300","activity_notes":"Metal casing that covers the wires in the electrical cupboard missing ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2024 11:55 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 15:07 (jane)<\/b>Engineer attending on Monday 16th December <\/p>

16\/12\/2024 12:03 (alan)<\/b>Attended site and found job to be completed by others See attached photo <\/p>

17\/12\/2024 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62922","activity_ticket_id":"58553","ticket_reference":"HDT59638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - 1st Floor Office ","ticket_address_1":"20\/21 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"20\/21 New Row ","cs_id":"2888","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2888","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/12\/24","activity_end":"2024-12-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72301","activity_notes":"Leak - 1st Floor Office #Description: There is a leak in the office, seems to be coming from the 2nd floor, they can hear water runningThere is a lot of condensation on the windows This is located on the 1st floor ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2024 12:59 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62923","activity_ticket_id":"58554","ticket_reference":"HDT59639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety Works - Fire Stopping ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/25","activity_end":"2025-01-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72302","activity_notes":"Health and Safety Works - Fire Stopping Fill penetrations with the 30-minute fire-stopping materials in the electrical intake cupboard.The perforations in the electrical and switch cupboards should be filled with materials that achieve 30 minutes fire resistance. Also, the indeterminate filler used for other perforations should be removed and replaced ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2024 13:12 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 11:55 (iain)<\/b>Fire stopping.<\/p>

15\/01\/2025 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62924","activity_ticket_id":"58301","ticket_reference":"HDT59386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3063","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3063","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"17\/12\/24","activity_end":"2024-12-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72303","activity_notes":"We will be attending on Tuesday 17th as below 39 Wardour st. Common parts roof door - afternoon. Please ask Nick to ring me. Flat 3, 11a Gerrard Street at 12noon will the tenant be home ? Nick to ring me Flat 4.1, 28 Lisle Street at 1pm tenant homeFlat 4.3, 28 Lisle Street - at 1pm tenant home","activity_timesheet":null,"ticket_notes_combined":"

15\/11\/2024 16:11 (System)<\/b>Ticket Created<\/p>

19\/11\/2024 16:35 (jane)<\/b>Started at 66 Shaftesbury Avenue <\/p>

19\/11\/2024 16:37 (jane)<\/b>Roof clearances continuing on 22nd November <\/p>

20\/11\/2024 09:32 (jane)<\/b>For Friday 22nd November, to carry out the roof clearance works 94 Shaftesbury ave. Access through windows in common parts.1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place.15 - 16 Gerrard st. Access from 4 Macclesfield st.11 Wardour st. Access from 7 Wardour st.39 Wardour st. Common parts roof door.<\/p>

22\/11\/2024 09:57 (jane)<\/b>Thursday 28th November 2024 14-16 Rupert st. Access via 7a Wardour st.Keys- 45 B1 24 and 26 Rupert st. Access via flat 5c Rupert court. After 10am-ring Richard upon arrival 07860 380000 52 Shaftesbury ave. Access to flat 4.1, internal box gulleys.- tenant can provide access at 10am 58a Shaftesbury ave. Access to flat 3, internal box gulleys. Keys - 21B228-30 Lisle Street Common Parts Roof Hatch Ladder required Friday 29th November 2024 8 Gerrard st. Access required to flat 3.03. To ring Adriana for access - 07340 565962 10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B2 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st. Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear19 Gerrard st. Access through roof door, ladder required. Keys - 13 B1 22 Wardour Street Key for Main Front Door <\/p>

04\/12\/2024 14:20 (jane)<\/b>For Friday 6th December WAITING FOR LILIAN TO CLEAR WITH TENNANTS10 Gerrard st. Access required to flat 3. Flat 3, 11 Gerrard - with keys 43 B29 Wardour st. Access required to flats 7a and 9b for box gulleys.21 - 24 Newport court. Visual check from 11-13 Little Newport st, then access to flats as required.36 Gerrard st. Access required to top bedroom of penthouse15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.<\/p>

13\/12\/2024 13:36 (jane)<\/b>We will be attending on Tuesday 17th as below 39 Wardour st. Common parts roof door - afternoon. Please ask Nick to ring me. Flat 3, 11a Gerrard Street at 12noon will the tenant be home ? Nick to ring me Flat 4.1, 28 Lisle Street at 1pm tenant homeFlat 4.3, 28 Lisle Street - at 1pm tenant home<\/p>

20\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62925","activity_ticket_id":"58555","ticket_reference":"HDT59640","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16613 - Electric boiler installation.","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/25","activity_end":"2025-01-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72304","activity_notes":"Electric boiler installation.booked for 9th\/10th keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 15:00 (sandra)<\/b>Access requested 8th\/9th\/10th<\/p>

03\/01\/2025 12:39 (sandra)<\/b>access confirmed <\/p>

03\/01\/2025 16:40 (sandra)<\/b>9am with keys <\/p>

08\/01\/2025 13:37 (alan)<\/b>Quoted works <\/p>

10\/01\/2025 10:54 (alan)<\/b>Quoted works <\/p>

13\/01\/2025 08:37 (michaelk)<\/b>Completed quoted boiler installation. Left fully operational. 3,780 ex vat.<\/p>

13\/01\/2025 11:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62926","activity_ticket_id":"58555","ticket_reference":"HDT59640","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16613 - Electric boiler installation.","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/25","activity_end":"2025-01-10 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72305","activity_notes":"Electric boiler installation.booked for 8th for electrics - keys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 15:00 (sandra)<\/b>Access requested 8th\/9th\/10th<\/p>

03\/01\/2025 12:39 (sandra)<\/b>access confirmed <\/p>

03\/01\/2025 16:40 (sandra)<\/b>9am with keys <\/p>

08\/01\/2025 13:37 (alan)<\/b>Quoted works <\/p>

10\/01\/2025 10:54 (alan)<\/b>Quoted works <\/p>

13\/01\/2025 08:37 (michaelk)<\/b>Completed quoted boiler installation. Left fully operational. 3,780 ex vat.<\/p>

13\/01\/2025 11:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62928","activity_ticket_id":"58524","ticket_reference":"HDT59609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works ","ticket_address_1":"Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"Gerrard Street ","cs_id":"3069","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"3069","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/25","activity_end":"2025-02-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72307","activity_notes":"Health and Safety works:Michael aware and will take a look 1. Remove or repair the loose telephone junction box on the stairs of No 4.2. Replace the damaged stair covering at No 5.3. Replace the worn threadbare carpet at No 6.4. Replace the damaged split stair treads of No 4.5. Replace the doormat to No 5 which is so worn and dirty and ineffective. pictures sent separately","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 14:33 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 12:26 (travis)<\/b>Have attended number six and seen all common area has threadbare carpet which could become a trip hazard,8m run to stairs and x50 stairs,also five landings approximately 2m x 1m.im guessing this would need quoting for although I will speak to Michael regarding this.Also at same address I have checked the top floor fuse box housing which is no longer viable for fire protection legislation,I have found a suitable fire rated replacement but again this would need quoting for for due to the price to replace and the fact an electrician would be required to oversee works.<\/p>

13\/12\/2024 13:49 (travis)<\/b>Telephone junction box repaired on stairwell,All other items will go to quote,MDR is aware and has details.<\/p>

28\/01\/2025 14:09 (jane)<\/b>Stair nosings on order <\/p>

03\/02\/2025 15:18 (travis)<\/b>Removed existing damaged stair nosings,cut to size replacement's and fitted.<\/p>

04\/02\/2025 08:51 (jane)<\/b>(Ticket Closed)<\/p>

13\/02\/2025 17:59 (michael)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2025 07:51 (travis)<\/b>Coir matting to entrance replaced.<\/p>

19\/02\/2025 11:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62929","activity_ticket_id":"58520","ticket_reference":"HDT59605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"health and safety works ","ticket_address_1":"Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"Gerrard Street ","cs_id":"3069","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"3069","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/25","activity_end":"2025-02-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72308","activity_notes":"health and safety works:Michael aware and will take a look 1. Remove the red foam to the hole in the ceiling at the ground floor entrance of No 5 and fill with intumescent materials2. Vents to the gas pipes in the protected escape corridor of No 5 breach the compartmentation. The air transfer grilles should be fitted with dampers or removed.3. By flat in no 6 - the electrical panel is not in a fire resistant enclosure. This should be remedied4. The damage \/ hole to the wall of the gas meter room in No 5 should be repaired.pictures separately ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 12:13 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 13:51 (travis)<\/b>Attended and cut out old red expanding foam from entrance ceiling,filled and applied fire proof sealant.All other items will need to be quoted for,MDR is aware and has details.<\/p>

04\/02\/2025 13:07 (travis)<\/b>All health and safety works complete except quoted works.<\/p>

04\/02\/2025 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62930","activity_ticket_id":"58556","ticket_reference":"HDT59641","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 9","cs_id":"2196","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2196","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/01\/25","activity_end":"2025-01-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72309","activity_notes":"Dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2024 14:58 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 15:06 (jane)<\/b>Requested a time from Repair Aid for Wednesday 18th December <\/p>

16\/12\/2024 13:56 (sandra)<\/b>9 - 2pm Wednesday 18th awaiting access details <\/p>

17\/12\/2024 15:21 (sandra)<\/b>with keys <\/p>

18\/12\/2024 14:42 (roy)<\/b>With Repair Aid<\/p>

19\/12\/2024 09:44 (jane)<\/b>Wash pump and dispenser assembly on order - Email Sent<\/b><\/p>

19\/12\/2024 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62931","activity_ticket_id":"58557","ticket_reference":"HDT59642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works -Tenant home for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/01\/25","activity_end":"2025-01-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72310","activity_notes":"-Redec Bathroom & hallway leak stained wall & ceiling.","activity_timesheet":null,"ticket_notes_combined":"

13\/12\/2024 15:22 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 15:24 (jane)<\/b>For 16th January 2025 - Tenant to give access <\/p>

07\/01\/2025 10:16 (sandra)<\/b>Ongoing Leak. Please put on hold<\/p>

07\/01\/2025 12:49 (sandra)<\/b>only decorating on hold all repairs can go ahead <\/p>

09\/01\/2025 11:38 (jane)<\/b>Confirmed by MDR <\/p>

13\/01\/2025 15:08 (sandra)<\/b>Booked for 17th with tenant for access <\/p>

17\/01\/2025 10:22 (alan)<\/b>No access <\/p>

17\/01\/2025 11:50 (travis)<\/b>Attended and replaced intumescent\/seals to main apartment door.Damp tested bathroom ceiling\/walls and got a reading of 6\/100 so dry enough to decorate but the roof repair has failed and would require addressing.Measured for blinds,which are ,Bedroom,W 1560mm x D 1400mm,Living room,X2 blinds @,W 870mm x D 1250mm.Also looked at sliding wardrobe lights which are on a PIR Sensor and come on whilst tenant is sleeping,not sure if they are 12v or 240v so would need an electrician to disable them.<\/p>

20\/01\/2025 10:41 (sandra)<\/b>further access requested <\/p>

21\/01\/2025 09:48 (sandra)<\/b>tenant to provide access <\/p>

21\/01\/2025 09:48 (sandra)<\/b>Wednesday 22nd <\/p>

22\/01\/2025 14:07 (alan)<\/b>Tenant would not allow accessApparently access has not been booked with him<\/p>

22\/01\/2025 14:09 (alan)<\/b>.<\/p>

22\/01\/2025 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62932","activity_ticket_id":"58557","ticket_reference":"HDT59642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works -Tenant home for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/25","activity_end":"2025-01-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72311","activity_notes":"List of works - For 17th January 2025 - Tenant home for access - 9am-Fire Door seal missingRoller blinds black out blinds request in bedroom-Measure for a new black out blinds-Fire Door seal missing-To replace-Bathroom & hallway leak - Please check with damp tester b4 decorating","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2024 15:22 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 15:24 (jane)<\/b>For 16th January 2025 - Tenant to give access <\/p>

07\/01\/2025 10:16 (sandra)<\/b>Ongoing Leak. Please put on hold<\/p>

07\/01\/2025 12:49 (sandra)<\/b>only decorating on hold all repairs can go ahead <\/p>

09\/01\/2025 11:38 (jane)<\/b>Confirmed by MDR <\/p>

13\/01\/2025 15:08 (sandra)<\/b>Booked for 17th with tenant for access <\/p>

17\/01\/2025 10:22 (alan)<\/b>No access <\/p>

17\/01\/2025 11:50 (travis)<\/b>Attended and replaced intumescent\/seals to main apartment door.Damp tested bathroom ceiling\/walls and got a reading of 6\/100 so dry enough to decorate but the roof repair has failed and would require addressing.Measured for blinds,which are ,Bedroom,W 1560mm x D 1400mm,Living room,X2 blinds @,W 870mm x D 1250mm.Also looked at sliding wardrobe lights which are on a PIR Sensor and come on whilst tenant is sleeping,not sure if they are 12v or 240v so would need an electrician to disable them.<\/p>

20\/01\/2025 10:41 (sandra)<\/b>further access requested <\/p>

21\/01\/2025 09:48 (sandra)<\/b>tenant to provide access <\/p>

21\/01\/2025 09:48 (sandra)<\/b>Wednesday 22nd <\/p>

22\/01\/2025 14:07 (alan)<\/b>Tenant would not allow accessApparently access has not been booked with him<\/p>

22\/01\/2025 14:09 (alan)<\/b>.<\/p>

22\/01\/2025 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62933","activity_ticket_id":"58557","ticket_reference":"HDT59642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works -Tenant home for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/25","activity_end":"2025-01-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72312","activity_notes":"List of works - - Tenant home for access Bedroom closet sensor lights -faulty-Tenant request for sensors to be removed.tenant home for access today ","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2024 15:22 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 15:24 (jane)<\/b>For 16th January 2025 - Tenant to give access <\/p>

07\/01\/2025 10:16 (sandra)<\/b>Ongoing Leak. Please put on hold<\/p>

07\/01\/2025 12:49 (sandra)<\/b>only decorating on hold all repairs can go ahead <\/p>

09\/01\/2025 11:38 (jane)<\/b>Confirmed by MDR <\/p>

13\/01\/2025 15:08 (sandra)<\/b>Booked for 17th with tenant for access <\/p>

17\/01\/2025 10:22 (alan)<\/b>No access <\/p>

17\/01\/2025 11:50 (travis)<\/b>Attended and replaced intumescent\/seals to main apartment door.Damp tested bathroom ceiling\/walls and got a reading of 6\/100 so dry enough to decorate but the roof repair has failed and would require addressing.Measured for blinds,which are ,Bedroom,W 1560mm x D 1400mm,Living room,X2 blinds @,W 870mm x D 1250mm.Also looked at sliding wardrobe lights which are on a PIR Sensor and come on whilst tenant is sleeping,not sure if they are 12v or 240v so would need an electrician to disable them.<\/p>

20\/01\/2025 10:41 (sandra)<\/b>further access requested <\/p>

21\/01\/2025 09:48 (sandra)<\/b>tenant to provide access <\/p>

21\/01\/2025 09:48 (sandra)<\/b>Wednesday 22nd <\/p>

22\/01\/2025 14:07 (alan)<\/b>Tenant would not allow accessApparently access has not been booked with him<\/p>

22\/01\/2025 14:09 (alan)<\/b>.<\/p>

22\/01\/2025 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62934","activity_ticket_id":"58558","ticket_reference":"HDT59643","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Basement 'wellness room' emergency light fitting' failure","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/24","activity_end":"2024-12-17 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72313","activity_notes":"Basement 'wellness room' emergency light fitting' failure","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2024 15:34 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 15:37 (jane)<\/b>Client has requested attendance next week<\/p>

17\/12\/2024 08:07 (alan)<\/b>Repair light in welfare room <\/p>

17\/12\/2024 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62935","activity_ticket_id":"58559","ticket_reference":"HDT59644","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16666 - Re-glazing of window ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"06\/01\/25","activity_end":"2025-01-06 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72314","activity_notes":"Re-glazing of window ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2024 09:43 (sandra)<\/b>waiting on confirmation for 18th<\/p>

17\/12\/2024 14:52 (sandra)<\/b>rebooked for Thursday 19th waiting on confirmation of access <\/p>

17\/12\/2024 16:45 (sandra)<\/b>no access on 19th waiting on date for the New Year as agreed with Sue <\/p>

07\/01\/2025 10:51 (sandra)<\/b>date requested from PG<\/p>

07\/01\/2025 11:07 (sandra)<\/b>PG requested 10th or 13th for access.Waiting for confirmation <\/p>

09\/01\/2025 11:11 (sandra)<\/b>confirmed 10th<\/p>

10\/01\/2025 11:49 (nick)<\/b>Access given to glazing company, job done and all tidied up.<\/p>

10\/01\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62936","activity_ticket_id":"58560","ticket_reference":"HDT59645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue:","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/24","activity_end":"2024-12-15 13:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72315","activity_notes":"Boiler issue:","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2024 13:42 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 08:21 (roy)<\/b>Checked boiler but running okPicture showed pressure too high, probably filling loop left on.All checked, all ok<\/p>

16\/12\/2024 15:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62937","activity_ticket_id":"58561","ticket_reference":"HDT59646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet.","ticket_address_1":"3rd Floor Flat","ticket_address_2":"21A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor Flat","cs_id":"3031","cs_address_2":"21A Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/24","activity_end":"2024-12-15 21:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72316","activity_notes":"Blocked toilet.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2024 21:03 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 08:23 (roy)<\/b>Cleared blocked toilet and increased volume of water in cistern.Very good flush and flushing ok<\/p>

16\/12\/2024 15:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62938","activity_ticket_id":"58562","ticket_reference":"HDT59647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into flat","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/24","activity_end":"2024-12-15 21:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72317","activity_notes":"Leak into flat","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2024 21:06 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 08:28 (roy)<\/b>Massive leak into flat 5Early morning call out and luckily flat 6 turned up which is an officeNewly installed sink in room and new copper pipe from floor to sink. Leak under the floor Turned water off to the flat.Worker who installed sink was on site and was going to use angle grinder to cut up floor at 1am.......I stopped him doing so and said he must do it during the dayI don't believe we need to return<\/p>

16\/12\/2024 16:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62939","activity_ticket_id":"58563","ticket_reference":"HDT59648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/24","activity_end":"2024-12-15 21:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72318","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2024 21:13 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 08:19 (roy)<\/b>Reset pressure, reset boiler, checked gas supplyAll working ok<\/p>

16\/12\/2024 16:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62940","activity_ticket_id":"58564","ticket_reference":"HDT59649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak on heating pump.","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/24","activity_end":"2024-12-15 21:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72319","activity_notes":"Leak on heating pump.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2024 21:17 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 07:14 (roy)<\/b>Not sure who said leak on heating ipe but no leak found.Towel on floor which was wet and board half way up had water on it.Signs leak coming from pressure release valve.Very hot water so turned off immersion NEEDS CHECKING<\/p>

16\/12\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62941","activity_ticket_id":"58565","ticket_reference":"HDT59650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/24","activity_end":"2024-12-15 21:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72320","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2024 21:20 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 07:11 (roy)<\/b>Repressured and reset boiler.Checked system for any leaks<\/p>

16\/12\/2024 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62942","activity_ticket_id":"58566","ticket_reference":"HDT59651","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into restaurant ","ticket_address_1":"Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Nassau House","cs_id":"2519","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"2519","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/24","activity_end":"2024-12-15 21:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72321","activity_notes":"Leak into restaurant ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2024 21:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 07:10 (roy)<\/b>Visited site only to find that the leak was from Flat 5 early hours of morning.Checked and no problems with power.Also checked flat 5 to see if all ok<\/p>

16\/12\/2024 16:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62943","activity_ticket_id":"58567","ticket_reference":"HDT59652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/24","activity_end":"2024-12-16 09:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72322","activity_notes":"no hot water tenant home for access","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 09:17 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 09:40 (sandra)<\/b>tenant home for access <\/p>

16\/12\/2024 20:29 (michaelk)<\/b>Attended site to investigate boiler failure. Found the boiler tripped on f29 which was traced and rectified. 2hrs labour 105<\/p>

16\/12\/2024 21:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62944","activity_ticket_id":"58568","ticket_reference":"HDT59653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the main heater in the living room is not working ","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"2352","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2352","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/24","activity_end":"2024-12-17 14:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72323","activity_notes":"the main heater in the living room is not working ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 09:18 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 09:40 (sandra)<\/b>waiting on access <\/p>

19\/12\/2024 05:47 (michaelk)<\/b>Attended site to investigate the radiators in all areas, particularly the living room. Checked all valves, corrected any faults and vented. Left in full working order. 2hrs labour 105<\/p>

19\/12\/2024 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62945","activity_ticket_id":"58569","ticket_reference":"HDT59654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working door seal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/01\/25","activity_end":"2025-01-02 09:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72324","activity_notes":"washer\/dryer not working dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2024 09:19 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 14:23 (sandra)<\/b>waiting on access <\/p>

16\/12\/2024 14:53 (sandra)<\/b>booked for 2nd January waiting on access details <\/p>

17\/12\/2024 16:36 (sandra)<\/b>tenant home for access <\/p>

02\/01\/2025 11:14 (sandra)<\/b>Lilian whilst on site with RA has asked them to look at the dishwasher as well <\/p>

07\/01\/2025 13:29 (jane)<\/b>Chased Repair Aid for an update <\/p>

07\/01\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62946","activity_ticket_id":"58570","ticket_reference":"HDT59655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59649 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/24","activity_end":"2024-12-16 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72325","activity_notes":"HDT59649 Follow-Upleak on heating pumpkeys and knock first ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 09:23 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 09:39 (sandra)<\/b>waiting on access <\/p>

16\/12\/2024 10:46 (sandra)<\/b>keys and knock first <\/p>

16\/12\/2024 20:25 (michaelk)<\/b>Attended site to follow up on an emergency callout. It appears that the prv has been discharging on overheat due to both elements being set too high. The upper element was to max and the lower element was set to 80c. Whilst onsite I noticed that the heating pump wasn't running, which was replaced and the heating and hot water left on auto. 3hrs labour plus parts, total 263 ex vat.<\/p>

16\/12\/2024 21:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62947","activity_ticket_id":"58571","ticket_reference":"HDT59656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59645 Follow-Up - leak on boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/24","activity_end":"2024-12-16 11:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72326","activity_notes":"HDT59645 Follow-Up - leak on boiler keys and knock first","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 10:03 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 20:15 (michaelk)<\/b>Attended site to follow up on an emergency callout. The callout pictures shower excessively high system temperature. No leaks could be identified at the time of visit, however I drained the boiler to check\/recharge the expansion vessel. Left boiler fully operational. <\/p>

16\/12\/2024 21:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62948","activity_ticket_id":"58572","ticket_reference":"HDT59657","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"Georgina Capel Associates Ltd - hinge and plug ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/01\/25","activity_end":"2025-01-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72327","activity_notes":"After 9:45 Report to Polly.Georgina Capel Associates Ltd - hinge and plug -Door hinge-Sink plugbooked for 14th ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 11:14 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 11:59 (sandra)<\/b>rescheduled by client <\/p>

03\/01\/2025 11:32 (sandra)<\/b>office open from 9.45 to 5.30 and one hinge and a sink plug is broken\/missingreport to Polly <\/p>

03\/01\/2025 11:33 (sandra)<\/b>booked for 14th <\/p>

14\/01\/2025 15:57 (iain)<\/b>Supplied and fitted new pop up waste and bathroom door hinge.<\/p>

14\/01\/2025 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62949","activity_ticket_id":"58573","ticket_reference":"HDT59658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16663 - Replacement column radiators to living room ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/12\/24","activity_end":"2024-12-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72328","activity_notes":"Replacement column radiators to living room Booked for 23rd with keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 11:33 (sandra)<\/b>requested access <\/p>

17\/12\/2024 14:37 (sandra)<\/b>booked for 23rd with keys <\/p>

19\/12\/2024 10:34 (jane)<\/b>For 27th or 28th December <\/p>

29\/12\/2024 10:20 (michaelk)<\/b>Attended site to carry out quoted radiator installations. Completed work and left in full working order. 1,510.88.<\/p>

29\/12\/2024 10:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62950","activity_ticket_id":"58574","ticket_reference":"HDT59659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16648 - Main entrance door handle repair ","ticket_address_1":"32 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"32 Newport Court ","cs_id":"3071","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3071","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"22\/01\/25","activity_end":"2025-01-22 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72329","activity_notes":"Main entrance door handle repair ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2024 16:47 (sandra)<\/b>sent to twentytwenty and awaiting dates to attend<\/p>

07\/01\/2025 10:52 (sandra)<\/b>emailed Brian for date to attend <\/p>

07\/01\/2025 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62951","activity_ticket_id":"58575","ticket_reference":"HDT59660","ticket_client":"2142","client_name":"Hingston Studio ","ticket_title":"Hingstone studio - controller faulty ","ticket_address_1":"23-26 Great James Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1N 3HB","cs_address_1":"23-26 Great James Street","cs_id":"1208","cs_address_2":"","cs_town":"London ","cs_postcode":"WC1N 3HB","ticket_client_site":"1208","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/24","activity_end":"2024-12-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72330","activity_notes":"Hingstone studio - controller faulty Thursday ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 13:22 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 13:22 (sandra)<\/b>booked for Thursday <\/p>

19\/12\/2024 21:15 (michaelk)<\/b>Attended site to investigate heating boiler fault. Traced the problem to the heating controls which required new batteries. Replaced butteries, tested the controls and left in full working order. 2hrs labour plus parts, total 109.99 ex vat.<\/p>

20\/12\/2024 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62952","activity_ticket_id":"58569","ticket_reference":"HDT59654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washer\/dryer not working door seal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/01\/25","activity_end":"2025-01-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72331","activity_notes":" door seal replacement","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2024 09:19 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 14:23 (sandra)<\/b>waiting on access <\/p>

16\/12\/2024 14:53 (sandra)<\/b>booked for 2nd January waiting on access details <\/p>

17\/12\/2024 16:36 (sandra)<\/b>tenant home for access <\/p>

02\/01\/2025 11:14 (sandra)<\/b>Lilian whilst on site with RA has asked them to look at the dishwasher as well <\/p>

07\/01\/2025 13:29 (jane)<\/b>Chased Repair Aid for an update <\/p>

07\/01\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62953","activity_ticket_id":"58576","ticket_reference":"HDT59661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/01\/25","activity_end":"2025-01-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72332","activity_notes":"BOOKED FOR 6TH - TENANT HOME FOR ACCESS-Gas cupboard - reinstate locks-Greasy stained kitchen floor-please advise on removing stain (pics)-Living room & kitchen windows-Measure & quote for blinds ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 14:27 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 14:29 (sandra)<\/b>booked for 6th <\/p>

02\/01\/2025 15:19 (sandra)<\/b>waiting on access details <\/p>

03\/01\/2025 11:39 (sandra)<\/b>confirmed for 6th and tenant will be home for access <\/p>

06\/01\/2025 11:13 (travis)<\/b>Attended and measured all windows for new blinds, measurements will be sent via email.Temporary repair to cupboard lock with a view to make permanent when blinds are fitted,Suggestions given to tenant regarding staining on kitchen floor although the whole floor would benefit from a deep clean.<\/p>

06\/01\/2025 14:30 (alan)<\/b>Look at lights to bathroom cupboards flickering in both bathrooms order 2 replacement diver units <\/p>

07\/01\/2025 09:39 (jane)<\/b>Attended and measured all windows for new blinds. Temporary repair to cupboard lock with a view to make permanent when blinds are fitted, Suggestions given to tenant regarding staining on kitchen floor although the whole floor would benefit from a deep clean.Look at lights to bathroom cupboards flickering in both bathrooms ordered 2 replacement diver units - Email Sent<\/b><\/p>

09\/01\/2025 15:18 (sandra)<\/b>out of stock. waiting on delivery 1 - 2 weeks<\/p>

22\/01\/2025 15:07 (sandra)<\/b>parts due in Feb <\/p>

17\/03\/2025 14:00 (jane)<\/b>Parts due in, on Monday 24th March <\/p>

26\/03\/2025 14:12 (jane)<\/b>Chasing electrical parts - still not in stock <\/p>

23\/04\/2025 10:36 (carly)<\/b>Access requested for Friday 2nd May at 9am.<\/p>

23\/04\/2025 13:17 (jane)<\/b>Confirmed for the morning of the 8th May - tenant to give access <\/p>

09\/05\/2025 14:37 (alan)<\/b>Replace faulty mirror cabinet lights in both bathrooms<\/p>

12\/05\/2025 10:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62954","activity_ticket_id":"58576","ticket_reference":"HDT59661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/25","activity_end":"2025-05-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72333","activity_notes":"bathroom cabinet light flickers ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 14:27 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 14:29 (sandra)<\/b>booked for 6th <\/p>

02\/01\/2025 15:19 (sandra)<\/b>waiting on access details <\/p>

03\/01\/2025 11:39 (sandra)<\/b>confirmed for 6th and tenant will be home for access <\/p>

06\/01\/2025 11:13 (travis)<\/b>Attended and measured all windows for new blinds, measurements will be sent via email.Temporary repair to cupboard lock with a view to make permanent when blinds are fitted,Suggestions given to tenant regarding staining on kitchen floor although the whole floor would benefit from a deep clean.<\/p>

06\/01\/2025 14:30 (alan)<\/b>Look at lights to bathroom cupboards flickering in both bathrooms order 2 replacement diver units <\/p>

07\/01\/2025 09:39 (jane)<\/b>Attended and measured all windows for new blinds. Temporary repair to cupboard lock with a view to make permanent when blinds are fitted, Suggestions given to tenant regarding staining on kitchen floor although the whole floor would benefit from a deep clean.Look at lights to bathroom cupboards flickering in both bathrooms ordered 2 replacement diver units - Email Sent<\/b><\/p>

09\/01\/2025 15:18 (sandra)<\/b>out of stock. waiting on delivery 1 - 2 weeks<\/p>

22\/01\/2025 15:07 (sandra)<\/b>parts due in Feb <\/p>

17\/03\/2025 14:00 (jane)<\/b>Parts due in, on Monday 24th March <\/p>

26\/03\/2025 14:12 (jane)<\/b>Chasing electrical parts - still not in stock <\/p>

23\/04\/2025 10:36 (carly)<\/b>Access requested for Friday 2nd May at 9am.<\/p>

23\/04\/2025 13:17 (jane)<\/b>Confirmed for the morning of the 8th May - tenant to give access <\/p>

09\/05\/2025 14:37 (alan)<\/b>Replace faulty mirror cabinet lights in both bathrooms<\/p>

12\/05\/2025 10:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62955","activity_ticket_id":"58577","ticket_reference":"HDT59662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"9 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"9 Horse & Dolphin Yard","cs_id":"1471","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1471","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/12\/24","activity_end":"2024-12-20 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72334","activity_notes":"EICR (NICEic)","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 16:47 (System)<\/b>Ticket Created<\/p>

23\/12\/2024 17:59 (alan)<\/b>Electrical inspection <\/p>

28\/12\/2024 16:36 (michael)<\/b>(Ticket Closed)<\/p>

16\/01\/2025 13:41 (System)<\/b>NIC Sent<\/p>

16\/01\/2025 13:41 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62956","activity_ticket_id":"58578","ticket_reference":"HDT59663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/25","activity_end":"2025-01-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72335","activity_notes":"EICR (NICEic)including gate and waste room ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 16:48 (System)<\/b>Ticket Created<\/p>

16\/01\/2025 11:49 (alan)<\/b>Electrical inspection <\/p>

16\/01\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62957","activity_ticket_id":"58579","ticket_reference":"HDT59664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"rear fire door not closing ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/24","activity_end":"2024-12-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72336","activity_notes":"rear fire door not closing with keys rear door is behind the lift ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2024 16:54 (System)<\/b>Ticket Created<\/p>

16\/12\/2024 16:55 (sandra)<\/b>17th with keys rear door is behind the lift <\/p>

17\/12\/2024 11:20 (travis)<\/b>Attended and adjusted push bar lower bolt to allow for correct closure.<\/p>

17\/12\/2024 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62958","activity_ticket_id":"58581","ticket_reference":"HDT59666","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leaking Gas Main","ticket_address_1":"58 Lexden Road","ticket_address_2":"Seaford ","ticket_town":"East Sussex","ticket_county":null,"ticket_postcode":"BN25 3BA","cs_address_1":"58 Lexden Road","cs_id":"3073","cs_address_2":"Seaford ","cs_town":"East Sussex","cs_postcode":"BN25 3BA","ticket_client_site":"3073","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/24","activity_end":"2024-12-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72337","activity_notes":"Leaking Gas Main","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 10:25 (System)<\/b>Ticket Created<\/p>

19\/12\/2024 05:57 (michaelk)<\/b>Attended site to inspect gas pipework following cadent shutdown. When tested it was confirmed that the leak was beneath the solid floor, which meant that we had to carry out a gas re-run. The new gas pipework was installed from the gas meter at the front of the bungalow, to the combi boiler via the loft space. This was completed and tested putting the boiler and heating system put back into service. 8 x hours for 2 x engineers, plus pipework and fittings. Total <\/p>

19\/12\/2024 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62959","activity_ticket_id":"58582","ticket_reference":"HDT59667","ticket_client":"2116","client_name":"Bancone ","ticket_title":"toilet has come off the wall and toilet seat is broken ","ticket_address_1":"18 Stoney Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9AD","cs_address_1":"18 Stoney Street ","cs_id":"3022","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 9AD","ticket_client_site":"3022","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/24","activity_end":"2024-12-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72338","activity_notes":"toilet has come off the wall and toilet seat is brokenUpstairs ladies toilet has come off wall and GF toilet seat needs to be replaced booked for Thursday ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 10:36 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 10:36 (sandra)<\/b>Booked for Thursday <\/p>

19\/12\/2024 08:32 (roy)<\/b>Removed toilet seat and tried to repair but needs newLeylands around the corner but seat not in stock.Other toilet is an easy repair.Return later to fix both <\/p>

20\/12\/2024 08:59 (roy)<\/b>Replaced toilet seatRefixed toilet and resealed<\/p>

20\/12\/2024 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62960","activity_ticket_id":"58583","ticket_reference":"HDT59668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"signage","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/25","activity_end":"2025-01-07 18:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72339","activity_notes":"signageplace a No Unauthorised Access sign on the doors of the attached photos located on the top floor of 28 Lisle Street please ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 10:51 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 13:08 (travis)<\/b>Attended and measured up for new signage,X2 on order via office.<\/p>

17\/12\/2024 14:41 (sandra)<\/b>sign is ordered 2 - 3 days - Email Sent<\/b><\/p>

02\/01\/2025 11:40 (sandra)<\/b>expected delivery 3 jan<\/p>

07\/01\/2025 20:33 (travis)<\/b>H&S signage fitted.<\/p>

08\/01\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62961","activity_ticket_id":"58584","ticket_reference":"HDT59669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Check light fittings and install draught excluders to 2No kitchen windows ","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"20\/12\/24","activity_end":"2024-12-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72340","activity_notes":"Check light fittings (speak to office) and install draught excluders to 2No kitchen windows ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2024 11:03 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 11:07 (jane)<\/b>Requested access for Friday morning 20th December <\/p>

18\/12\/2024 09:15 (jane)<\/b>Confirmed for Friday morning - enter with keys. Lilian will have to attend with the engineer.Please ring her upon arrival<\/p>

03\/01\/2025 14:51 (jane)<\/b>Window repairs completed, lamps on order <\/p>

09\/01\/2025 15:16 (sandra)<\/b>lights currently out of stock. Waiting on delivery 1 - 2 weeks <\/p>

20\/01\/2025 14:54 (alan)<\/b>Replace lamp in oven <\/p>

20\/01\/2025 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62962","activity_ticket_id":"58585","ticket_reference":"HDT59670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace light fitting on staircase with narrow version ","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/25","activity_end":"2025-06-04 11:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72341","activity_notes":"replace light fitting on staircase with narrow version ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 11:46 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 11:46 (alan)<\/b>Parts ordered by office <\/p>

09\/01\/2025 11:53 (jane)<\/b>Parts on order for lights - Email Sent<\/b><\/p>

09\/01\/2025 15:04 (sandra)<\/b>light out of stock from the manufacturer. Due in End of March <\/p>

22\/05\/2025 16:22 (jane)<\/b>New light on order - 5 days lead-time <\/p>

04\/06\/2025 08:34 (alan)<\/b>Replace broken wall light fitting ground to 1st floor half landing and refix to wall light fitting outside flat 2 <\/p>

04\/06\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62963","activity_ticket_id":"58586","ticket_reference":"HDT59671","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"No lights in one of the boardrooms - For today ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/24","activity_end":"2024-12-17 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72342","activity_notes":"No lights in one of the boardrooms - For today ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 13:19 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 09:21 (roy)<\/b>With Alan but unable to find controls for the electronic lights.No one in office knows.Sensor above desk is working.Passed it back to Steve<\/p>

18\/12\/2024 11:00 (alan)<\/b>Investigate some lights in office not switching on Report back to client that the faulty appears to be coming from the electronic lighting switching system and a specialist contractor will be needed <\/p>

18\/12\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>

20\/12\/2024 09:13 (roy)<\/b>Returned and refixed towel dispenser to wall using strong fixings<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62964","activity_ticket_id":"58587","ticket_reference":"HDT59672","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"leaking en-suite shower tap ","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/24","activity_end":"2024-12-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72343","activity_notes":"leaking en-suite shower tap Thursday ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 14:07 (System)<\/b>Ticket Created<\/p>

19\/12\/2024 21:12 (michaelk)<\/b>Attended site to investigate leak. Installed a new seal to the handset, however the cartridge is leaking which requires changing. A quote has been forwarded. 1hr labour 55<\/p>

20\/12\/2024 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62965","activity_ticket_id":"58463","ticket_reference":"HDT59548","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16624 - To re-glazed third floor window ","ticket_address_1":"Flat 7","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/24","activity_end":"2024-12-18 11:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72344","activity_notes":"keys for Able Wednesday 18th","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2024 11:29 (sandra)<\/b>waiting on date from Prentice Glass <\/p>

06\/12\/2024 09:22 (sandra)<\/b>booked for Friday 6th<\/p>

13\/12\/2024 15:58 (jane)<\/b>Following glazing issue we have now instructed Ableglaze, awaiting a date <\/p>

17\/12\/2024 09:15 (sandra)<\/b>requested access for 18th 9.30 - 13.30<\/p>

17\/12\/2024 16:46 (sandra)<\/b>with keys <\/p>

18\/12\/2024 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62966","activity_ticket_id":"58556","ticket_reference":"HDT59641","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 9","cs_id":"2196","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2196","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/24","activity_end":"2024-12-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72345","activity_notes":"Dishwasher not working Repairaid wednesday 18th 9 - 2pmknock before you use keys","activity_timesheet":"2","ticket_notes_combined":"

13\/12\/2024 14:58 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 15:06 (jane)<\/b>Requested a time from Repair Aid for Wednesday 18th December <\/p>

16\/12\/2024 13:56 (sandra)<\/b>9 - 2pm Wednesday 18th awaiting access details <\/p>

17\/12\/2024 15:21 (sandra)<\/b>with keys <\/p>

18\/12\/2024 14:42 (roy)<\/b>With Repair Aid<\/p>

19\/12\/2024 09:44 (jane)<\/b>Wash pump and dispenser assembly on order - Email Sent<\/b><\/p>

19\/12\/2024 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62967","activity_ticket_id":"58588","ticket_reference":"HDT59673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"TR\/SW\/16644 - Removal of two shelving units ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/12\/24","activity_end":"2024-12-19 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72346","activity_notes":"Removal of two shelving units ","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2024 15:19 (jack)<\/b>Done - no charge<\/p>

28\/12\/2024 16:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62968","activity_ticket_id":"58589","ticket_reference":"HDT59674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16668 - Redecoration of lobby ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/01\/25","activity_end":"2025-01-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72347","activity_notes":"Redecoration of lobby tenant home for access on 6th ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 12:37 (sandra)<\/b>booked for 6th <\/p>

07\/01\/2025 14:42 (jack)<\/b>Done<\/p>

07\/01\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62969","activity_ticket_id":"58590","ticket_reference":"HDT59675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into Flat 1 from flat 2","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/24","activity_end":"2024-12-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72348","activity_notes":"leak into Flat 1 from flat 2tenant home in flat 1 at 10am and keys for Flat 2","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2024 09:14 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 14:41 (roy)<\/b>Small damp area but photo showed it drying. Looked worse earlier but bedroom above with electric heaters.Either tenant spilled some water or small possibility leaked from external wall where hole in wall where cables pass through.But only light rain this morning <\/p>

18\/12\/2024 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62970","activity_ticket_id":"58586","ticket_reference":"HDT59671","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"No lights in one of the boardrooms - For today ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/24","activity_end":"2024-12-18 10:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72349","activity_notes":"No lights in one of the boardrooms - For today ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 13:19 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 09:21 (roy)<\/b>With Alan but unable to find controls for the electronic lights.No one in office knows.Sensor above desk is working.Passed it back to Steve<\/p>

18\/12\/2024 11:00 (alan)<\/b>Investigate some lights in office not switching on Report back to client that the faulty appears to be coming from the electronic lighting switching system and a specialist contractor will be needed <\/p>

18\/12\/2024 11:06 (jane)<\/b>(Ticket Closed)<\/p>

20\/12\/2024 09:13 (roy)<\/b>Returned and refixed towel dispenser to wall using strong fixings<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62971","activity_ticket_id":"58591","ticket_reference":"HDT59676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine hose pump is blocked ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/24","activity_end":"2024-12-18 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72350","activity_notes":"washing machine hose pump is blocked tenant is home for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2024 10:51 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 14:38 (roy)<\/b>Cleared blockage and testedAll ok<\/p>

18\/12\/2024 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62972","activity_ticket_id":"58592","ticket_reference":"HDT59677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is flashing and door is closed ","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/01\/25","activity_end":"2025-01-02 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72351","activity_notes":"washing machine is flashing and door is closed ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2024 11:29 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 14:29 (sandra)<\/b>booked for 2nd January <\/p>

02\/01\/2025 15:49 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2025 13:29 (jane)<\/b>Chased Repair Aid for an update <\/p>

07\/01\/2025 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62973","activity_ticket_id":"58593","ticket_reference":"HDT59678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water to the upper floor which is vacant ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/24","activity_end":"2024-12-18 13:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72352","activity_notes":"No water to the upper floor which is vacant lower floor having a refit. can you check if they have turned it off ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2024 12:22 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 16:37 (roy)<\/b>Water had been off.All okCleared air lock to 3rd floor <\/p>

18\/12\/2024 16:54 (jane)<\/b>Water had been off. All ok Cleared air lock to 3rd floor - Email Sent<\/b><\/p>

15\/01\/2025 07:53 (michaelk)<\/b>Attended site to investigate the water supply to the upper floors of the offices and the commercial shop. The water supplies to both properties are fed by the same water meter. ( 92P050104 ) located in the commercial shops basement.2hrs labour 105<\/p>

15\/01\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62974","activity_ticket_id":"58593","ticket_reference":"HDT59678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water to the upper floor which is vacant ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/25","activity_end":"2025-01-14 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72353","activity_notes":"92P055022 the invoice confirms that this is Basement & Ground floor. Tenant is pointed out that the water meter is rolling constantly despite not using water. They dont know if this an issue with the meter or water is leaking somewhere. 92P050104 - I dont know if this this meter also belongs to the basement & ground floor unit or this is meter for upper floors. The invoice for the upper floors does not indicate the meter number. Could your engineer investigate what meter serve the upper floor and look into why the ground floor running constantly. ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2024 12:22 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 16:37 (roy)<\/b>Water had been off.All okCleared air lock to 3rd floor <\/p>

18\/12\/2024 16:54 (jane)<\/b>Water had been off. All ok Cleared air lock to 3rd floor - Email Sent<\/b><\/p>

15\/01\/2025 07:53 (michaelk)<\/b>Attended site to investigate the water supply to the upper floors of the offices and the commercial shop. The water supplies to both properties are fed by the same water meter. ( 92P050104 ) located in the commercial shops basement.2hrs labour 105<\/p>

15\/01\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62975","activity_ticket_id":"58594","ticket_reference":"HDT59679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can we please ask someone to do water meter reading?","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/24","activity_end":"2024-12-18 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72354","activity_notes":"Can we please ask someone to do water meter reading?","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2024 12:25 (System)<\/b>Ticket Created<\/p>

19\/12\/2024 12:18 (alan)<\/b>Water meter reading 335<\/p>

19\/12\/2024 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62976","activity_ticket_id":"58333","ticket_reference":"HDT59418","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"The Piezo ignition system has failed.","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/24","activity_end":"2024-12-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72355","activity_notes":"The Piezo ignition system has failed.with keys between 1 - 4pm Friday 20th","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2024 12:27 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 12:28 (sandra)<\/b>Booked for Friday AM<\/p>

20\/11\/2024 14:09 (sandra)<\/b>confirmed for Friday <\/p>

25\/11\/2024 09:43 (sandra)<\/b>waiting on confirmation from tenant for Tuesday 26th<\/p>

06\/12\/2024 10:30 (sandra)<\/b>(Placed On Hold) no response from tenant waiting for Sue <\/p>

10\/12\/2024 15:07 (sandra)<\/b>emailed for access on Friday 13th<\/p>

16\/12\/2024 11:31 (sandra)<\/b>(Ticket Closed)<\/p>

18\/12\/2024 12:46 (sandra)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2024 12:46 (sandra)<\/b>with keys between 1 - 4pm Friday 20th<\/p>

23\/12\/2024 06:16 (michaelk)<\/b>Attended site to replace the blown fuse to the hob. Left in full working order. 1hr labour 55<\/p>

28\/12\/2024 16:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62977","activity_ticket_id":"58595","ticket_reference":"HDT59680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"JS\/SW\/16645 - redecoration ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/01\/25","activity_end":"2025-01-07 11:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72356","activity_notes":"redecoration access confirmed with tenant on 7th January ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 09:47 (sandra)<\/b>7th January with tenant <\/p>

07\/01\/2025 14:42 (jack)<\/b>Done 290<\/p>

07\/01\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62978","activity_ticket_id":"58596","ticket_reference":"HDT59681","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16664 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/25","activity_end":"2025-01-08 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72357","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2024 16:25 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62979","activity_ticket_id":"58597","ticket_reference":"HDT59682","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak under tiles in the 1st floor toilet ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/12\/24","activity_end":"2024-12-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72358","activity_notes":"leak under tiles in the 1st floor toilet ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2024 15:39 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 15:40 (sandra)<\/b>booked for Friday <\/p>

20\/12\/2024 10:28 (sandra)<\/b>booked for Monday toilet needs to be removed <\/p>

23\/12\/2024 19:20 (michaelk)<\/b>Attended site to remove the 1st floor cistern and to replace all of the internal parts. Replaced the syphon, inlet valve, fixings and 2inch seal. Tested for correct operation and tighteness on completion. 3hrs labour plus parts, total 203.70 ex vat.<\/p>

28\/12\/2024 17:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62980","activity_ticket_id":"58598","ticket_reference":"HDT59683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate wardrobe door ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"20\/12\/24","activity_end":"2024-12-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72359","activity_notes":"reinstate wardrobe door ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2024 16:10 (System)<\/b>Ticket Created<\/p>

19\/12\/2024 15:05 (jane)<\/b>Requested access between 1 and 2pm on Friday 20th December <\/p>

03\/01\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62981","activity_ticket_id":"58598","ticket_reference":"HDT59683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"reinstate wardrobe door ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/24","activity_end":"2024-12-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72360","activity_notes":"reinstate wardrobe door ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2024 16:10 (System)<\/b>Ticket Created<\/p>

19\/12\/2024 15:05 (jane)<\/b>Requested access between 1 and 2pm on Friday 20th December <\/p>

03\/01\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62982","activity_ticket_id":"57818","ticket_reference":"HDT58903","ticket_client":"2159","client_name":"Kingsfield Investments Ltd ","ticket_title":"MDR\/JH\/16382 - Refurbishment works ","ticket_address_1":"Flat 11","ticket_address_2":"225 West Road ","ticket_town":"Westcliff-on-Sea","ticket_county":null,"ticket_postcode":"SS0 9DE","cs_address_1":"Flat 11","cs_id":"3012","cs_address_2":"225 West Road ","cs_town":"Westcliff-on-Sea","cs_postcode":"SS0 9DE","ticket_client_site":"3012","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/24","activity_end":"2024-12-18 18:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72361","activity_notes":"Refurbishment Works ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2024 04:32 (alan)<\/b>Electrical inspection <\/p>

08\/01\/2025 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62983","activity_ticket_id":"58592","ticket_reference":"HDT59677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine is flashing and door is closed ","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/25","activity_end":"2025-01-02 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72362","activity_notes":"repairaid with keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2024 11:29 (System)<\/b>Ticket Created<\/p>

18\/12\/2024 14:29 (sandra)<\/b>booked for 2nd January <\/p>

02\/01\/2025 15:49 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2025 13:29 (jane)<\/b>Chased Repair Aid for an update <\/p>

07\/01\/2025 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62984","activity_ticket_id":"58599","ticket_reference":"HDT59684","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16670 - Replacement alarms and light fittings ","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/12\/24","activity_end":"2024-12-30 16:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72363","activity_notes":"Replacement alarms and light fittings ","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2024 14:55 (alan)<\/b>Quoted works <\/p>

30\/12\/2024 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62985","activity_ticket_id":"58600","ticket_reference":"HDT59685","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16674 - Replacement parts to Siemens dishwasher ","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 9","cs_id":"2196","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2196","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/01\/25","activity_end":"2025-01-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72364","activity_notes":"Replacement parts to Siemens dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2024 15:20 (jane)<\/b>Instructed Repair Aid - Parts on order for dishwasher <\/p>

02\/01\/2025 10:25 (sandra)<\/b>RA requested 8th <\/p>

03\/01\/2025 12:03 (sandra)<\/b>confirmed need to notify Sue 30 minujtes before<\/p>

08\/01\/2025 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62986","activity_ticket_id":"58601","ticket_reference":"HDT59686","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16664 - Redecoration works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/01\/25","activity_end":"2025-01-06 16:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72365","activity_notes":"Redecoration works - To be completed from 28th December and before 10th January To carry out preparation works to water damaged areas to bedroom and bathroom, scrape back, applystain sealer, fill and make good. Apply 2No: coats of colour match emulsion.Remove all protection and clean all working areas on completion","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2024 16:12 (jane)<\/b>To be completed from 28th December but before 10th January<\/p>

07\/01\/2025 04:59 (jack)<\/b>Completed under HDT59687 <\/p>

07\/01\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62987","activity_ticket_id":"58602","ticket_reference":"HDT59687","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16671 - Redecoration ","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/01\/25","activity_end":"2025-01-06 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72366","activity_notes":"Redecoration - To be completed from 28th December but before 10th January To allow for a decorating team to attend the above site and carry out all necessary protection works asrequired.To carry out preparation works to toilet walls, cupboard\/dressing room areaApply 2no coats of colour match emulsion as directed.Remove all protection works and clean site on completion.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2024 16:14 (jane)<\/b>To be completed from 28th December but before 10th January<\/p>

07\/01\/2025 04:58 (jack)<\/b>Done 360<\/p>

07\/01\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62988","activity_ticket_id":"58603","ticket_reference":"HDT59688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damaged door lock - For today ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/24","activity_end":"2024-12-19 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72367","activity_notes":"Damaged door lock - For today repair the damaged lock please see attached picture. Can someone attend today? We need to ensure that the door is secured. The door is located in the narrow alley (Brydges PL) next to 31 St Martins Lane. You can access the inside through the restaurant Bancone 39 Willian IV Street they are reported the problem","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2024 16:47 (System)<\/b>Ticket Created<\/p>

20\/12\/2024 09:07 (roy)<\/b>External handle\/lock not connected to inside fire escape lock.But some had removed it and refixed All ok<\/p>

20\/12\/2024 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62989","activity_ticket_id":"58476","ticket_reference":"HDT59561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"RH\/SW\/16623 - replacement electric heater ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/25","activity_end":"2025-02-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72368","activity_notes":"replacement electric heater For 12:30pm today - Lilian and Greg will be on site too ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 11:48 (sandra)<\/b>heater 3 - 5 days <\/p>

12\/12\/2024 16:55 (sandra)<\/b>no access given. Waiting on tenant to reply <\/p>

16\/12\/2024 11:17 (sandra)<\/b>emailed Greg for access. tenant is proving difficult to get hold of<\/p>

16\/12\/2024 11:50 (sandra)<\/b>booked for Wednesday after mid day with keys <\/p>

18\/12\/2024 16:17 (sandra)<\/b>no access from tenant - works nights waiting for it to be rescheduled <\/p>

20\/12\/2024 09:01 (roy)<\/b>Unable to do as tenant in bedWorks nightsDropped off unit waiting for access<\/p>

20\/12\/2024 09:13 (jane)<\/b>Waiting on access <\/p>

03\/01\/2025 12:52 (sandra)<\/b>requested 8th Wednesday but tenant works nights so asked for a time.<\/p>

06\/01\/2025 16:06 (sandra)<\/b>chased access <\/p>

07\/01\/2025 09:11 (sandra)<\/b>(Placed On Hold) no access from tenant. Greg has asked that it be put on hold until he is able to get access <\/p>

24\/01\/2025 11:07 (sandra)<\/b>(Removed from on-hold)<\/p>

24\/01\/2025 11:07 (sandra)<\/b>heater can be fitted at the same time as the new door <\/p>

29\/01\/2025 11:11 (roy)<\/b>No access again.Tenant asleep.Works nights<\/p>

12\/02\/2025 16:10 (jane)<\/b>Sent a request to the client requesting either Weds 19th or Thurs 20th Feb <\/p>

18\/02\/2025 13:34 (jane)<\/b>Chased access for Thursday 20th Feb<\/p>

20\/02\/2025 11:19 (jane)<\/b>For 12:30pm today - Lilian and Greg will be on site too <\/p>

20\/02\/2025 13:01 (alan)<\/b>Connect up new heater<\/p>

20\/02\/2025 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62990","activity_ticket_id":"58604","ticket_reference":"HDT59689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace hot ignitor","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/25","activity_end":"2025-01-02 09:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72369","activity_notes":"replace hot ignitor","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 09:40 (System)<\/b>Ticket Created<\/p>

20\/12\/2024 09:42 (sandra)<\/b>access requested for 2nd <\/p>

20\/12\/2024 09:54 (sandra)<\/b>with keys <\/p>

02\/01\/2025 19:33 (michaelk)<\/b>Attended site to replace the hob ignition chain and leave in full working order. 2hrs labour plus parts, total 130.80ex vat.<\/p>

03\/01\/2025 08:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62991","activity_ticket_id":"58605","ticket_reference":"HDT59690","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply 3No tubs of blue liquid to site ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/01\/25","activity_end":"2025-01-16 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72370","activity_notes":"To supply 3No tubes of blue liquid to site ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 09:55 (System)<\/b>Ticket Created<\/p>

20\/12\/2024 10:08 (jane)<\/b>Degreasers tubs out of stock, waiting to come back into stock <\/p>

02\/01\/2025 11:14 (jane)<\/b>3No x tubs of degreaser on order - 1-3 day lead-time <\/p>

03\/01\/2025 10:58 (jane)<\/b>Delay on the tub of degreasers, expected to arrive at suppliers on 9th January <\/p>

09\/01\/2025 10:40 (jane)<\/b>Tubs are being delivered to the office on Monday 13th January<\/p>

16\/01\/2025 10:26 (iain)<\/b>Deliver blue liquid.<\/p>

16\/01\/2025 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62992","activity_ticket_id":"58606","ticket_reference":"HDT59691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace basin waste ","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/25","activity_end":"2025-01-02 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72371","activity_notes":"Replace basin waste ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 09:57 (System)<\/b>Ticket Created<\/p>

20\/12\/2024 09:58 (sandra)<\/b>booked for 2nd January<\/p>

29\/12\/2024 10:27 (michaelk)<\/b>Attended site to replace the basin waste and to replace faulty micro switches in the electric shower. 2hrs labour plus parts, total 123.28 ex vat.Note; the shower was repaired under warranty. <\/p>

29\/12\/2024 10:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62993","activity_ticket_id":"58607","ticket_reference":"HDT59692","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16678 - Replacement shower cartridge ","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/25","activity_end":"2025-01-03 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72372","activity_notes":"Replacement shower cartridge confirmed for Friday 3rd ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 10:00 (sandra)<\/b>booked for 3rd January <\/p>

02\/01\/2025 10:45 (sandra)<\/b>confirmed for Friday 3rd <\/p>

03\/01\/2025 15:02 (michaelk)<\/b>Attended site to carry out quoted repair to the ensuite shower. A replacement shower calve has been installed and converted to fit existing riser rail and controls. Left fully operational 313 ex vat.<\/p>

03\/01\/2025 15:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62994","activity_ticket_id":"58608","ticket_reference":"HDT59693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stop door frame with materials of at least 30-minute fire resistance.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/01\/25","activity_end":"2025-01-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72373","activity_notes":"The frame to the fire-resisting door of the electrical intake cupboard has not been fire stopped. It should be ensured that the door frame is fire stopped with materials that provide at least 30 minutes fire resistance.","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 10:02 (System)<\/b>Ticket Created<\/p>

13\/01\/2025 13:49 (iain)<\/b>Fire stopping to electrical cupboard frame.<\/p>

13\/01\/2025 14:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62995","activity_ticket_id":"58609","ticket_reference":"HDT59694","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"lock has come away from the door facing ","ticket_address_1":"LaDuca Shoes ","ticket_address_2":"37 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"LaDuca Shoes ","cs_id":"2981","cs_address_2":"37 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"2981","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/24","activity_end":"2024-12-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72374","activity_notes":"lock has come away from the door facing Monday 23rd from 10 am ","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2024 10:36 (System)<\/b>Ticket Created<\/p>

20\/12\/2024 10:36 (sandra)<\/b>Monday 23rd from 10 am <\/p>

20\/12\/2024 12:10 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62996","activity_ticket_id":"58610","ticket_reference":"HDT59695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tenant front door wont close properly","ticket_address_1":"Flat 2.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/24","activity_end":"2024-12-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72375","activity_notes":"tenant front door wont close properly","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 11:57 (System)<\/b>Ticket Created<\/p>

20\/12\/2024 11:57 (sandra)<\/b>tenant home for access <\/p>

20\/12\/2024 14:27 (travis)<\/b>Attended above property and found door to be jamming against the frame, preventing full closure.Removed door and cut in all hinges on frame side, reinstated door and overhead closer and tested.All working correctly.<\/p>

20\/12\/2024 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62997","activity_ticket_id":"58611","ticket_reference":"HDT59696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"A padlock is to be put on the roof loft access and keys left with security ","ticket_address_1":"90-98 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_address_1":"90-98 Shaftesbury Avenue ","cs_id":"3074","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EA","ticket_client_site":"3074","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/25","activity_end":"2025-01-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72376","activity_notes":"A padlock is to be put on the roof loft access and keys left with security ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 12:46 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 14:30 (nick)<\/b>New lock chosen and fitted so it not only locks the hatch but also keeps it shut.New code: 5261 <\/p>

07\/01\/2025 09:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62998","activity_ticket_id":"58612","ticket_reference":"HDT59697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap wont turn off","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/12\/24","activity_end":"2024-12-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72377","activity_notes":"tap wont turn offcall Adriana 07340565962 for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 15:02 (System)<\/b>Ticket Created<\/p>

23\/12\/2024 08:52 (roy)<\/b>Attended site and removed head but unable to remove cartridge.Needs new.Michael has the valves on board<\/p>

23\/12\/2024 17:26 (roy)<\/b>Attended site with Michael and replaced tap insert<\/p>

29\/12\/2024 10:22 (michaelk)<\/b>Attended site to replace faulty tap cartridge. Completed work and left in full working order. 2hrs labour plus parts, total 123.28 ex vat.<\/p>

29\/12\/2024 10:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT62999","activity_ticket_id":"58613","ticket_reference":"HDT59698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The key lock for our security cabin is busted and has fallen out of its housing ","ticket_address_1":"Security Office","ticket_address_2":"Central Cross","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Security Office","cs_id":"2343","cs_address_2":"Central Cross","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"2343","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/24","activity_end":"2024-12-20 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72378","activity_notes":"The key lock for our security cabin is busted and has fallen out of its housing ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 15:35 (System)<\/b>Ticket Created<\/p>

20\/12\/2024 16:06 (travis)<\/b>Refitted eurolock barrel back into lock housing with a new 60mm locking bolt\/screw.<\/p>

20\/12\/2024 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63000","activity_ticket_id":"58614","ticket_reference":"HDT59699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16665 - Board out loft space.","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"08\/01\/25","activity_end":"2025-01-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72379","activity_notes":"Board out loft space.","activity_timesheet":null,"ticket_notes_combined":"

20\/12\/2024 15:47 (jane)<\/b>Confirmed for Wednesday 8th January and Thursday 9th January 2025<\/p>

08\/01\/2025 15:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63001","activity_ticket_id":"58615","ticket_reference":"HDT59700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no pressure in boiler ","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/12\/24","activity_end":"2024-12-20 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72380","activity_notes":"no pressure in boiler ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 15:51 (System)<\/b>Ticket Created<\/p>

23\/12\/2024 06:14 (michaelk)<\/b>Attended site to investigate boiler fault. There was no leak found when we attended and the system pressure was normal. We inspected all visible pipework for leaks. The boiler was drained and the heating expansion vessel was re-charged. The boiler was then de-gassed and tested to normal working pressure and temperature. Note; if the tenants representative\/engineers are going to reset or re-pressurise the boiler, this will unfortunately make our job identifying faults more difficult. The boilers don't have fault history parameters and we aren't seeing them in a fault condition. For example if we don't the amount of times a boiler is re-pressurised, we can't monitor the amount of inhibitor that is left in the system, or if we are hiding a system leak. 2hrs labour 105<\/p>

28\/12\/2024 16:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63002","activity_ticket_id":"58616","ticket_reference":"HDT59701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/24","activity_end":"2024-12-23 07:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72381","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2024 07:45 (System)<\/b>Ticket Created<\/p>

23\/12\/2024 08:57 (roy)<\/b>Attended site only to find hot water ok. Heating okWhile on site I saw front door lock\/handle was on the floor so refixed<\/p>

28\/12\/2024 16:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63003","activity_ticket_id":"58617","ticket_reference":"HDT59702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1058","cs_address_2":"2 Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1058","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/24","activity_end":"2024-12-23 09:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72382","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2024 09:42 (System)<\/b>Ticket Created<\/p>

23\/12\/2024 12:28 (roy)<\/b>Attended Saturday but was given wrong address.When finally made contact with the appropriate agents they only gave access into main front door and inner door.Told them that I needed access into the flat and he said tenant would be home to give access.No joy and no joy when I rang back <\/p>

23\/12\/2024 17:27 (roy)<\/b>Attended site with Michael and he did a temp repairNew parts are required but it is working<\/p>

28\/12\/2024 16:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63004","activity_ticket_id":"58618","ticket_reference":"HDT59703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with bathroom light.","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/12\/24","activity_end":"2024-12-24 08:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72383","activity_notes":"Issue with bathroom light.","activity_timesheet":"2","ticket_notes_combined":"

24\/12\/2024 08:35 (System)<\/b>Ticket Created<\/p>

25\/12\/2024 20:27 (roy)<\/b>Refixed bathroom light<\/p>

28\/12\/2024 16:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63005","activity_ticket_id":"58619","ticket_reference":"HDT59704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59702 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1058","cs_address_2":"2 Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1058","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/25","activity_end":"2025-01-02 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72384","activity_notes":"HDT59702 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

28\/12\/2024 16:42 (System)<\/b>Ticket Created<\/p>

29\/12\/2024 10:25 (michaelk)<\/b>Attended site to investigate reported boiler pressure problem. Inspected boiler in a fault condition and observed the diverter valve leaking. The boiler was drained and the o-ring to the diverter valve was greased. Note; this is only a temporary fix as the replacement parts have been ordered. 2hrs labour 105<\/p>

02\/01\/2025 19:23 (michaelk)<\/b>Attended site to draindown the heating boiler and to replace the leaking diverter valve. Replaced all seals to the plate heat exchanger and water flow switch and re-filled. Set the boiler to de-gassing mode and waited until the boiler reached normal operating temperature. 3hrs labournplus parts, total 284.60 ex vat.<\/p>

03\/01\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63006","activity_ticket_id":"58612","ticket_reference":"HDT59697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"tap wont turn off","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/12\/24","activity_end":"2024-12-28 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72385","activity_notes":"tap wont turn offcall Adriana 07340565962 for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/12\/2024 15:02 (System)<\/b>Ticket Created<\/p>

23\/12\/2024 08:52 (roy)<\/b>Attended site and removed head but unable to remove cartridge.Needs new.Michael has the valves on board<\/p>

23\/12\/2024 17:26 (roy)<\/b>Attended site with Michael and replaced tap insert<\/p>

29\/12\/2024 10:22 (michaelk)<\/b>Attended site to replace faulty tap cartridge. Completed work and left in full working order. 2hrs labour plus parts, total 123.28 ex vat.<\/p>

29\/12\/2024 10:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63007","activity_ticket_id":"58620","ticket_reference":"HDT59705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with lights and toilet:","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 1","cs_id":"926","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"926","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/25","activity_end":"2025-01-23 17:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72386","activity_notes":"Issue with lights keys for access on22nd to fit light ","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2024 15:20 (System)<\/b>Ticket Created<\/p>

01\/01\/2025 10:54 (roy)<\/b>Replaced toilet seat but lights have to be ordered<\/p>

09\/01\/2025 09:27 (sandra)<\/b>access requested <\/p>

10\/01\/2025 12:04 (sandra)<\/b>access with keys <\/p>

16\/01\/2025 15:41 (roy)<\/b>Picked up light fittings.No access, keys are with cbre doing an audit.Will try to see if tenants home<\/p>

20\/01\/2025 13:06 (sandra)<\/b>rescheduled for 22nd <\/p>

23\/01\/2025 11:37 (sandra)<\/b>returning 23rd as tenant did not want us to access yesterday <\/p>

23\/01\/2025 15:23 (roy)<\/b>Removed\/Replaced 2 x light fittings<\/p>

23\/01\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63008","activity_ticket_id":"58621","ticket_reference":"HDT59706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with dishwasher door","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/25","activity_end":"2025-01-08 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72387","activity_notes":"repairaid booked for Wednesday 8th with keys ","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2024 15:22 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 09:54 (roy)<\/b>Door does not lock allowing door to be opened during cycle Definitely need Repair Aid<\/p>

02\/01\/2025 10:04 (sandra)<\/b>waiting on appointment from Repairaid<\/p>

02\/01\/2025 15:06 (sandra)<\/b>repairaid booked for 8th. Waiting on access details <\/p>

03\/01\/2025 10:37 (sandra)<\/b>confirmed for 8th with keys <\/p>

09\/01\/2025 10:24 (roy)<\/b>With Repair Aid<\/p>

09\/01\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63009","activity_ticket_id":"58622","ticket_reference":"HDT59707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating and light issue:","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/12\/24","activity_end":"2024-12-30 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72388","activity_notes":"Heating and light issue:","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2024 15:25 (System)<\/b>Ticket Created<\/p>

01\/01\/2025 11:01 (roy)<\/b>Heating in flat all ok but one room had no heating.Underfloor heating and checked zone valves but unable to resolve.Control on wall and this is ok.Need Michael to attendNo mention about the lights<\/p>

02\/01\/2025 19:17 (michaelk)<\/b>Attended site to investigate the heating issues to the adjacent bedroom to the front door. Removed electrical covers to the underfloor heating and tested controls. Found that the 5amp pcb fuse was blown, which was sourced and fitted. Tested the actuators and controllers leaving in full working order. 3hrs labour 155<\/p>

03\/01\/2025 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63010","activity_ticket_id":"58623","ticket_reference":"HDT59708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom door handle faulty:","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/12\/24","activity_end":"2024-12-30 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72389","activity_notes":"Bathroom door handle faulty:","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2024 15:27 (System)<\/b>Ticket Created<\/p>

01\/01\/2025 10:52 (roy)<\/b>Damaged lockRefixed handle but had to return next day to replace lock<\/p>

01\/01\/2025 10:52 (roy)<\/b>Replaced lock on bathroom door<\/p>

02\/01\/2025 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63011","activity_ticket_id":"58624","ticket_reference":"HDT59709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet not flushing:","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/12\/24","activity_end":"2024-12-30 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72390","activity_notes":"Toilet not flushing:","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2024 15:29 (System)<\/b>Ticket Created<\/p>

01\/01\/2025 10:50 (roy)<\/b>Toilet constantly flowing.Unable to get new siphon so had to replace washer <\/p>

01\/01\/2025 13:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63012","activity_ticket_id":"58622","ticket_reference":"HDT59707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating and light issue:","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/01\/25","activity_end":"2025-01-02 13:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72391","activity_notes":"Heating and light issue:","activity_timesheet":"2","ticket_notes_combined":"

30\/12\/2024 15:25 (System)<\/b>Ticket Created<\/p>

01\/01\/2025 11:01 (roy)<\/b>Heating in flat all ok but one room had no heating.Underfloor heating and checked zone valves but unable to resolve.Control on wall and this is ok.Need Michael to attendNo mention about the lights<\/p>

02\/01\/2025 19:17 (michaelk)<\/b>Attended site to investigate the heating issues to the adjacent bedroom to the front door. Removed electrical covers to the underfloor heating and tested controls. Found that the 5amp pcb fuse was blown, which was sourced and fitted. Tested the actuators and controllers leaving in full working order. 3hrs labour 155<\/p>

03\/01\/2025 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63013","activity_ticket_id":"58625","ticket_reference":"HDT59710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/25","activity_end":"2025-01-01 17:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72392","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2025 17:26 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 08:52 (roy)<\/b>No hot water.Found boiler working ok and within 5 minutes it was hot Michael Keenan said the electric boiler dies not give enough hot water for numerous people <\/p>

02\/01\/2025 08:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63014","activity_ticket_id":"58626","ticket_reference":"HDT59711","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handy Man Services: ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"02\/01\/25","activity_end":"2025-01-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72393","activity_notes":"Handy Man Services: For Thursday 2nd only","activity_timesheet":null,"ticket_notes_combined":"

01\/01\/2025 17:29 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 14:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63015","activity_ticket_id":"58429","ticket_reference":"HDT59514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/25","activity_end":"2025-01-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72394","activity_notes":"blind acorns to be fittedvacant - booked for 7th - keys ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 09:27 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:28 (sandra)<\/b>confirmed 18th Dec with keys <\/p>

18\/12\/2024 15:17 (travis)<\/b>Itc works,<\/p>

18\/12\/2024 15:18 (travis)<\/b>Need to return once blind cord Acorns are delivered and fit .<\/p>

18\/12\/2024 15:32 (jane)<\/b>Blind toggles on order <\/p>

23\/12\/2024 06:17 (michaelk)<\/b>Attended site to run the heating and hot water sytem to inspect any potential issues. Drained the boiler and re-charged the expansion vessel and this was found low. Left fully operational 2hrs labour 105<\/p>

28\/12\/2024 16:59 (michael)<\/b>(Ticket Closed)<\/p>

03\/01\/2025 11:17 (sandra)<\/b>booked for Tuesday 7th - vacant - keys <\/p>

07\/01\/2025 10:58 (travis)<\/b>Reattended and fitted all missing blind cord pull knobs,Also unknotted all damaged blind cords.<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63016","activity_ticket_id":"58627","ticket_reference":"HDT59712","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Window is not closing:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"3075","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/25","activity_end":"2025-01-15 19:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72395","activity_notes":"Window is not closing:","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2025 19:14 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 08:49 (roy)<\/b>At first couldn't find the window concerned.Tenant pointed out velux skylight blind not shutting causing too much light at night. Shut blindThen we found the window hidden behind the bed.Spiral sash catching and wasn't able to separate NTR<\/p>

10\/01\/2025 08:58 (jane)<\/b>Twentytwenty attending late morning today <\/p>

10\/01\/2025 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63017","activity_ticket_id":"58628","ticket_reference":"HDT59713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/25","activity_end":"2025-01-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72396","activity_notes":"Inter-tenancy checksfree all windows painted shut and call Jack if any need to be touched up -Bathroom flooring - shower cubicle - silicon - grout-Sink- Pop up waste-Bathroom radiator-Loose Flat door handle-Remove & dispose Toilet brushes & waste bin-Wooden shelving to dispose if not in use-To remove living room & bedroom venetian blinds.","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 09:47 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 09:47 (sandra)<\/b>tenant moves in on 23rd January <\/p>

02\/01\/2025 15:49 (travis)<\/b>Itc works.<\/p>

06\/01\/2025 20:03 (michaelk)<\/b>Completed the heating system checks. No faults were found, 2hrs labour 105<\/p>

09\/01\/2025 09:12 (alan)<\/b>Refix loose floor sockets, replace blown lamps and replace lamp shades <\/p>

09\/01\/2025 10:57 (jane)<\/b>Confirmed by MDR <\/p>

13\/01\/2025 12:25 (travis)<\/b>General maintenance works to complete itc,Replacement\/reinstated floor edge beading,Main door handle ect.<\/p>

13\/01\/2025 13:36 (sandra)<\/b>keys for the 20th <\/p>

16\/01\/2025 12:07 (travis)<\/b>Reattended and repaired main door handle and fitted new kitchen plinths <\/p>

17\/01\/2025 07:40 (michaelk)<\/b>Attended site to cap off the shower section to the bath mixer as lilian required. 1hr labour plus part, total 59 ex vat.<\/p>

17\/01\/2025 11:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63018","activity_ticket_id":"58628","ticket_reference":"HDT59713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/25","activity_end":"2025-01-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72397","activity_notes":"Inter-tenancy checksto check all switches. Kitchen lights and all the rest to replace to normal switches instead. Living room on dimmer switches.tenant moves in on 23rd ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 09:47 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 09:47 (sandra)<\/b>tenant moves in on 23rd January <\/p>

02\/01\/2025 15:49 (travis)<\/b>Itc works.<\/p>

06\/01\/2025 20:03 (michaelk)<\/b>Completed the heating system checks. No faults were found, 2hrs labour 105<\/p>

09\/01\/2025 09:12 (alan)<\/b>Refix loose floor sockets, replace blown lamps and replace lamp shades <\/p>

09\/01\/2025 10:57 (jane)<\/b>Confirmed by MDR <\/p>

13\/01\/2025 12:25 (travis)<\/b>General maintenance works to complete itc,Replacement\/reinstated floor edge beading,Main door handle ect.<\/p>

13\/01\/2025 13:36 (sandra)<\/b>keys for the 20th <\/p>

16\/01\/2025 12:07 (travis)<\/b>Reattended and repaired main door handle and fitted new kitchen plinths <\/p>

17\/01\/2025 07:40 (michaelk)<\/b>Attended site to cap off the shower section to the bath mixer as lilian required. 1hr labour plus part, total 59 ex vat.<\/p>

17\/01\/2025 11:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63019","activity_ticket_id":"58621","ticket_reference":"HDT59706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with dishwasher door","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/01\/25","activity_end":"2025-01-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72398","activity_notes":"Issue with dishwasher door: It seems that the door closure mechanism is malfunctioning, as the door does not close completely, preventing the appliance from functioning properly.","activity_timesheet":null,"ticket_notes_combined":"

30\/12\/2024 15:22 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 09:54 (roy)<\/b>Door does not lock allowing door to be opened during cycle Definitely need Repair Aid<\/p>

02\/01\/2025 10:04 (sandra)<\/b>waiting on appointment from Repairaid<\/p>

02\/01\/2025 15:06 (sandra)<\/b>repairaid booked for 8th. Waiting on access details <\/p>

03\/01\/2025 10:37 (sandra)<\/b>confirmed for 8th with keys <\/p>

09\/01\/2025 10:24 (roy)<\/b>With Repair Aid<\/p>

09\/01\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63020","activity_ticket_id":"58629","ticket_reference":"HDT59714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"04\/04\/25","activity_end":"2025-04-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72399","activity_notes":"list of works redec leak affected areasbooked for Friday 31st with tenant ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:13 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:15 (sandra)<\/b>Lilian has requested 13th from tenant. waiting on response <\/p>

02\/01\/2025 10:21 (sandra)<\/b>PAT test requested for 15th waiting on confirmation <\/p>

02\/01\/2025 12:04 (sandra)<\/b>confirmed with tenant for 15th<\/p>

02\/01\/2025 12:07 (sandra)<\/b>from 9am <\/p>

21\/01\/2025 12:32 (sandra)<\/b>requested Friday 31st <\/p>

23\/01\/2025 09:45 (sandra)<\/b>tenant to provide access on 31st <\/p>

27\/01\/2025 11:06 (sandra)<\/b>to be rescheduled as leak is active again <\/p>

28\/01\/2025 11:14 (sandra)<\/b>Decorating has been rescheduled due to leak being active however, MK can go ahead on 31st<\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant cancelled 24th I have requested Monday 3rd<\/p>

29\/01\/2025 10:04 (sandra)<\/b>confirmed for 8.30<\/p>

04\/02\/2025 06:02 (michaelk)<\/b>Attended site to check the alarms, completed work. 1hr labour 55<\/p>

26\/03\/2025 10:37 (carly)<\/b>Requested access for a date for next week.Week commencing 31st March 2025.<\/p>

26\/03\/2025 11:10 (jane)<\/b>(Ticket Closed)<\/p>

28\/03\/2025 10:55 (carly)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2025 10:58 (carly)<\/b>To carry out damp testing and redecorate small area of water damage. For Wednesday 2nd April in the morning, Tenant to provide access.<\/p>

02\/04\/2025 14:46 (jack)<\/b>150<\/p>

02\/04\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63021","activity_ticket_id":"58630","ticket_reference":"HDT59715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/25","activity_end":"2025-02-03 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72400","activity_notes":"Electrical boilers and controls ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:19 (sandra)<\/b>Lilian requested 13th waiting on tenants response <\/p>

02\/01\/2025 12:01 (sandra)<\/b>confirmed for 15th with tenant <\/p>

02\/01\/2025 12:06 (sandra)<\/b>from 9am <\/p>

15\/01\/2025 12:02 (sandra)<\/b>to be rescheduled <\/p>

23\/01\/2025 11:42 (sandra)<\/b>tenant to provide access <\/p>

28\/01\/2025 11:13 (sandra)<\/b>31st <\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant cancelled 24th I have requested Monday 3rd<\/p>

29\/01\/2025 10:09 (sandra)<\/b>confirmed 8.30 with tenant <\/p>

04\/02\/2025 06:07 (michaelk)<\/b>Attended site to inspect the electrical heating system. The heating manifold was eventually located behind the kitchen cupboard and this was checked. The manifold has no actuators fitted and is controlled only by a nest controller located in the kitchen. The underfloor system has no identification on circuits, lengths or flow rates and is controlled by a boiler output of 50c. The manifold pump has been wired to run continously. Lilian is currently away and i will discuss this her on her return to work. 2hrs labour 105<\/p>

04\/02\/2025 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63022","activity_ticket_id":"58629","ticket_reference":"HDT59714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/25","activity_end":"2025-02-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72401","activity_notes":"list of works detector checks booked for Friday 31st with tenant ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:13 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:15 (sandra)<\/b>Lilian has requested 13th from tenant. waiting on response <\/p>

02\/01\/2025 10:21 (sandra)<\/b>PAT test requested for 15th waiting on confirmation <\/p>

02\/01\/2025 12:04 (sandra)<\/b>confirmed with tenant for 15th<\/p>

02\/01\/2025 12:07 (sandra)<\/b>from 9am <\/p>

21\/01\/2025 12:32 (sandra)<\/b>requested Friday 31st <\/p>

23\/01\/2025 09:45 (sandra)<\/b>tenant to provide access on 31st <\/p>

27\/01\/2025 11:06 (sandra)<\/b>to be rescheduled as leak is active again <\/p>

28\/01\/2025 11:14 (sandra)<\/b>Decorating has been rescheduled due to leak being active however, MK can go ahead on 31st<\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant cancelled 24th I have requested Monday 3rd<\/p>

29\/01\/2025 10:04 (sandra)<\/b>confirmed for 8.30<\/p>

04\/02\/2025 06:02 (michaelk)<\/b>Attended site to check the alarms, completed work. 1hr labour 55<\/p>

26\/03\/2025 10:37 (carly)<\/b>Requested access for a date for next week.Week commencing 31st March 2025.<\/p>

26\/03\/2025 11:10 (jane)<\/b>(Ticket Closed)<\/p>

28\/03\/2025 10:55 (carly)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2025 10:58 (carly)<\/b>To carry out damp testing and redecorate small area of water damage. For Wednesday 2nd April in the morning, Tenant to provide access.<\/p>

02\/04\/2025 14:46 (jack)<\/b>150<\/p>

02\/04\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63023","activity_ticket_id":"58629","ticket_reference":"HDT59714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/25","activity_end":"2025-01-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72402","activity_notes":"-Landlord Portable Appliance Testing (PAT)","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:13 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:15 (sandra)<\/b>Lilian has requested 13th from tenant. waiting on response <\/p>

02\/01\/2025 10:21 (sandra)<\/b>PAT test requested for 15th waiting on confirmation <\/p>

02\/01\/2025 12:04 (sandra)<\/b>confirmed with tenant for 15th<\/p>

02\/01\/2025 12:07 (sandra)<\/b>from 9am <\/p>

21\/01\/2025 12:32 (sandra)<\/b>requested Friday 31st <\/p>

23\/01\/2025 09:45 (sandra)<\/b>tenant to provide access on 31st <\/p>

27\/01\/2025 11:06 (sandra)<\/b>to be rescheduled as leak is active again <\/p>

28\/01\/2025 11:14 (sandra)<\/b>Decorating has been rescheduled due to leak being active however, MK can go ahead on 31st<\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant cancelled 24th I have requested Monday 3rd<\/p>

29\/01\/2025 10:04 (sandra)<\/b>confirmed for 8.30<\/p>

04\/02\/2025 06:02 (michaelk)<\/b>Attended site to check the alarms, completed work. 1hr labour 55<\/p>

26\/03\/2025 10:37 (carly)<\/b>Requested access for a date for next week.Week commencing 31st March 2025.<\/p>

26\/03\/2025 11:10 (jane)<\/b>(Ticket Closed)<\/p>

28\/03\/2025 10:55 (carly)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2025 10:58 (carly)<\/b>To carry out damp testing and redecorate small area of water damage. For Wednesday 2nd April in the morning, Tenant to provide access.<\/p>

02\/04\/2025 14:46 (jack)<\/b>150<\/p>

02\/04\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63024","activity_ticket_id":"58631","ticket_reference":"HDT59716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 1","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/25","activity_end":"2025-01-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72403","activity_notes":"PAT test only ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:22 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:23 (sandra)<\/b>requested 15th<\/p>

02\/01\/2025 12:01 (sandra)<\/b>confirmed for 15th with tenant <\/p>

14\/01\/2025 15:23 (sandra)<\/b>9 am with tenant <\/p>

15\/01\/2025 09:22 (roy)<\/b>Pat test<\/p>

15\/01\/2025 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63025","activity_ticket_id":"58632","ticket_reference":"HDT59717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen cabinet T-knob","ticket_address_1":"Flat 2","ticket_address_2":"14 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/04\/25","activity_end":"2025-04-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72404","activity_notes":"kitchen cabinet T-knobPlease check with Jack if he can survey the cracks on the wall and redec the leak stained above bathroom door","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:34 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:35 (sandra)<\/b>kitchen T-knobs to be ordered <\/p>

02\/01\/2025 11:31 (jane)<\/b>2No x T Bar Knobs on order - 3 day lead-time <\/p>

09\/01\/2025 09:36 (sandra)<\/b>requested 15th<\/p>

14\/01\/2025 12:47 (sandra)<\/b>tenant home for access 15th <\/p>

21\/01\/2025 11:30 (sandra)<\/b>requested Thursday 30th<\/p>

22\/01\/2025 09:22 (sandra)<\/b>Lilian wants this postponed until Mid Feb <\/p>

31\/03\/2025 14:30 (carly)<\/b>Client has been contacted to see if they still want to go ahead with the work.<\/p>

14\/04\/2025 11:32 (carly)<\/b>Access requested for Tuesday 15th April at 12.<\/p>

14\/04\/2025 12:11 (carly)<\/b>Access confirmed for Tuesday 15th April, tenant will provide access.<\/p>

15\/04\/2025 16:08 (jack)<\/b>Done 120<\/p>

15\/04\/2025 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63026","activity_ticket_id":"58633","ticket_reference":"HDT59718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/25","activity_end":"2025-01-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72405","activity_notes":"list of works -Roller blinds black out blinds request in bedroom-Measurement & quote-Fire Door seal missing","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:37 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:38 (sandra)<\/b>Tenant to give access on 16th <\/p>

03\/01\/2025 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63027","activity_ticket_id":"58633","ticket_reference":"HDT59718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/25","activity_end":"2025-01-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72406","activity_notes":"list of works -Bedroom closet sensor lights -faulty-Tenant request for sensors to be removed.","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:37 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:38 (sandra)<\/b>Tenant to give access on 16th <\/p>

03\/01\/2025 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63028","activity_ticket_id":"58633","ticket_reference":"HDT59718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/01\/25","activity_end":"2025-01-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72407","activity_notes":"list of works -Redec Bathroom & hallway leak stained wall & ceiling.","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:37 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:38 (sandra)<\/b>Tenant to give access on 16th <\/p>

03\/01\/2025 09:07 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63029","activity_ticket_id":"58634","ticket_reference":"HDT59719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16668 - Redecoration of lobby ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"29\/01\/25","activity_end":"2025-01-29 10:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72408","activity_notes":"Redecoration of lobby ","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2025 12:36 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63030","activity_ticket_id":"58635","ticket_reference":"HDT59720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/01\/25","activity_end":"2025-01-29 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72409","activity_notes":"list of works -bathroom cabinet lights flickers","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:43 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63031","activity_ticket_id":"58635","ticket_reference":"HDT59720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/25","activity_end":"2025-01-29 10:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72410","activity_notes":"list of works -Reinstate Gas cupboard door locks-measure kitchen & living room windows for Bi-Shades roller blinds(see attached)Please quote.Can you please check on the kitchen wooden flooring. A big greasy patch has discoloured the flooring.","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:43 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 11:57 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63032","activity_ticket_id":"58636","ticket_reference":"HDT59721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen light switches and living room ceiling lights not working ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/25","activity_end":"2025-01-13 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72411","activity_notes":"Kitchen light switches and living room ceiling lights not working ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 10:47 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:48 (sandra)<\/b>Lilian requested date from tenant<\/p>

09\/01\/2025 15:05 (sandra)<\/b>(Ticket Closed)<\/p>

13\/03\/2025 09:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2025 09:59 (jane)<\/b>To arrange and provide a date (after 2pm) and Lilian will request access .<\/p>

14\/03\/2025 16:12 (jane)<\/b>Requested access for Tuesday afternoon 18th March <\/p>

17\/03\/2025 13:45 (jane)<\/b>Tenant can provide access after 1pm on Wednesday 19th March <\/p>

19\/03\/2025 13:33 (alan)<\/b>Investigate lights not working in main room, fault fancy be switches in grid switch panelOrdered a new switch modules<\/p>

19\/03\/2025 14:41 (jane)<\/b>Investigated lights not working in main room, fault found be switches in grid switch panel Ordered a new switch modules - Email Sent<\/b><\/p>

19\/03\/2025 14:45 (jane)<\/b>Grid switches on order - 3 day lead-time <\/p>

03\/04\/2025 09:42 (alan)<\/b>Return to site and replace faulty light switch modules for lights in main room <\/p>

03\/04\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63033","activity_ticket_id":"58637","ticket_reference":"HDT59722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace fire door seals ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/25","activity_end":"2025-01-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72412","activity_notes":"replace fire door seals tenant is home for access 14th","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:49 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:49 (sandra)<\/b>Lilian requested date from tenant <\/p>

03\/01\/2025 09:22 (sandra)<\/b>requested 14th<\/p>

03\/01\/2025 10:40 (sandra)<\/b>tenant home for access on 14th <\/p>

09\/01\/2025 11:20 (jane)<\/b>Confirmed by MDR <\/p>

14\/01\/2025 09:56 (travis)<\/b>Replacement intumescent smoke seals to apartment door and entrance lobby door to apartment.<\/p>

14\/01\/2025 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63034","activity_ticket_id":"58638","ticket_reference":"HDT59723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/25","activity_end":"2025-01-16 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72413","activity_notes":"list of works with tenant at 11 am -Living rooms sockets not working-Bathroom drainage issue to both shower & sink.-Dishwasher falls forward when opens- not stable","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:51 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:52 (sandra)<\/b>Lilian emailed tenant for date\/time<\/p>

10\/01\/2025 11:15 (sandra)<\/b>booked for 15th with tenant at 11 am <\/p>

10\/01\/2025 12:05 (sandra)<\/b>tenant has rescheduled for 16th 8am tenant home for access <\/p>

16\/01\/2025 12:57 (roy)<\/b>Repaired dishwasher armSockets keep blowing in living room. Found fault, removed socket. Purchased socket from WF, replaced all ok.Hand basin and shower caked up with hair. Cleared and testedAll ok<\/p>

16\/01\/2025 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63035","activity_ticket_id":"58639","ticket_reference":"HDT59724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/25","activity_end":"2025-01-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72414","activity_notes":"confirmed for 16th at 11 am with tenant list of works -Loose tiles in shower cubicle-crack floor tiles & missing grout-replace fire door seals","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:53 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:53 (sandra)<\/b>Lilian emailed for date and time from tenant <\/p>

07\/01\/2025 10:20 (sandra)<\/b>waiting on access for 16th jan<\/p>

08\/01\/2025 09:49 (sandra)<\/b>confirmed with tenant at 11 am <\/p>

09\/01\/2025 11:40 (jane)<\/b>Confirmed by MDR <\/p>

16\/01\/2025 16:07 (travis)<\/b>Attended with keys and replaced damaged intumescent strip to main apartment door,Taken measurements of bathroom floor tiles although an identical replacement would be near impossible to source,Recommend a new tiled floor,Dimensions are 2.5 sq metres , photos attached.<\/p>

17\/01\/2025 10:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63036","activity_ticket_id":"58640","ticket_reference":"HDT59725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/25","activity_end":"2025-01-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72415","activity_notes":"list of works reinstate sliding closet door-adjust the wooden blinds to closed without brushing on the base.booked for 6th - tenant to provide access ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:55 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:55 (sandra)<\/b>Lilian requested date\/time from tenant <\/p>

02\/01\/2025 15:49 (sandra)<\/b>booked for 6th tenant to provide access <\/p>

06\/01\/2025 12:28 (nick)<\/b>Wardrobe doors fitted back on the top rail, and squared up so operation is good.The far right door top runner may cause future issues as it showing wear on the wheels.Shutters catching on the window sill.Window board flipped (to reverse concave)refitted with long screws to pull down the bend, Also lifted the left hand shutter by 5mm Now operates with one finger as the tenant wanted.Window board filled sanded and painted.<\/p>

07\/01\/2025 09:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63037","activity_ticket_id":"58641","ticket_reference":"HDT59726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"toilet door handle\/washer-dryer cupboard handle\/check dampness on leak stained wall ","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/25","activity_end":"2025-01-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72416","activity_notes":"toilet door handle\/washer-dryer cupboard handle\/check dampness on leak stained wall (damp meter)booked for afternoon of 9th with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:59 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 11:00 (sandra)<\/b>lilian requested time\/date from tenant <\/p>

02\/01\/2025 12:16 (sandra)<\/b> confirmed with tenant for 9am PM<\/p>

03\/01\/2025 16:20 (sandra)<\/b>confirmed attend on the 9th afternoon.The tenant will be able to provide access.<\/p>

09\/01\/2025 13:15 (roy)<\/b>Refixed handleChecked wall with damp meter. Extremely damp<\/p>

09\/01\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63038","activity_ticket_id":"58642","ticket_reference":"HDT59727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"499","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"499","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/25","activity_end":"2025-01-07 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72417","activity_notes":"EICR (NICEic)7th with keys from 10 am ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 11:10 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 11:30 (sandra)<\/b>confirmed for 7th <\/p>

07\/01\/2025 15:19 (alan)<\/b>Electrical inspection <\/p>

07\/01\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63039","activity_ticket_id":"58643","ticket_reference":"HDT59728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/25","activity_end":"2025-01-07 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72418","activity_notes":"EICR (NICEic)7th with keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 11:14 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 11:30 (sandra)<\/b>confirmed for 7th <\/p>

07\/01\/2025 15:20 (alan)<\/b>Electrical inspection <\/p>

07\/01\/2025 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63040","activity_ticket_id":"58644","ticket_reference":"HDT59729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/25","activity_end":"2025-01-07 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72419","activity_notes":"EICR (NICEic)7th with keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 11:15 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 11:30 (sandra)<\/b>confirmed for 7th <\/p>

07\/01\/2025 15:20 (alan)<\/b>Electrical inspection <\/p>

07\/01\/2025 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63041","activity_ticket_id":"58645","ticket_reference":"HDT59730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16660 - Make safe loose metal corner plates and remove redundant air con unit framework ","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"Dansey Place ","cs_id":"860","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"860","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/25","activity_end":"2025-01-03 10:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72420","activity_notes":"Make safe loose metal corner plates and remove redundant air con unit framework ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 10:13 (travis)<\/b>Removed damaged steel protection plate and cut off damaged area, refitted to wall using new fixings,Unbolted redundant air con framework and disposed off,Moved all bins back into position.<\/p>

03\/01\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63042","activity_ticket_id":"58646","ticket_reference":"HDT59731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"pressure level on boiler low ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/25","activity_end":"2025-01-15 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72421","activity_notes":"pressure level on boiler low ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 11:32 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 11:34 (sandra)<\/b>requested today with keys <\/p>

02\/01\/2025 19:13 (michaelk)<\/b>Attended site to investigate reported pressure problems. The boiler panel beneath has been sealed in. I attempted to cut the seal and remove it, however it was not easily moved. This panel needs to be removed so that I can access the filling loop and connections below. 1hr labour 55<\/p>

03\/01\/2025 15:43 (sandra)<\/b>emailed client to advise that the tiles will need to be removed to continue <\/p>

07\/01\/2025 14:32 (sandra)<\/b>access requested <\/p>

08\/01\/2025 11:21 (sandra)<\/b>booked for Wednesday 15th with keys <\/p>

16\/01\/2025 11:25 (michaelk)<\/b>Returned to site to remove the boxing in beneath the boiler and to investigate low system pressure. Removed boxed section and found that the expansion vessel required recharging. This was completed and the system was observed up to normal working pressure. I have fitted back the boxed section, however this needs to be refitted so that easy access to the controls are possible.3hrs labour 155<\/p>

16\/01\/2025 12:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63043","activity_ticket_id":"58647","ticket_reference":"HDT59732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/25","activity_end":"2025-01-15 08:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72422","activity_notes":"PAT test only vacant - 15th","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 12:20 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 12:22 (sandra)<\/b>booked for 15th with keys vacant <\/p>

15\/01\/2025 11:24 (roy)<\/b>Pat test<\/p>

15\/01\/2025 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63044","activity_ticket_id":"58648","ticket_reference":"HDT59733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72423","activity_notes":"Electrical boilers and controls booked for 14th new tenant moves in on 20th ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 10:16 (jane)<\/b>VACANT PROPETY FROM 7AM ON 14th <\/p>

15\/01\/2025 08:04 (michaelk)<\/b>Attended site to carry out electrical heating and hot water checks. There is 1 x heating panel faulty and the towel rail requires a new element and thermo oil. Parts ordered. 1hr labour 55<\/p>

15\/01\/2025 09:53 (jane)<\/b>Attended site to carry out electrical heating and hot water checks. There is 1 x heating panel faulty and the towel rail requires a new element and thermo oil. Parts ordered - Email Sent<\/b><\/p>

23\/01\/2025 11:57 (sandra)<\/b>access requested <\/p>

27\/01\/2025 07:47 (michaelk)<\/b>Attended site to replace the heated radiator panel and to draindown the towel rail to replace the element and thermo oil. Completed work and left in full working order. 3hrs labour plus parts, total <\/p>

28\/01\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63045","activity_ticket_id":"58649","ticket_reference":"HDT59734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/25","activity_end":"2025-01-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72424","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 12:26 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 09:54 (sandra)<\/b>booked 27th<\/p>

20\/01\/2025 10:21 (michael)<\/b>NOT to changed without speaking to MDR<\/p>

28\/01\/2025 15:56 (iain)<\/b>ITC'S.<\/p>

29\/01\/2025 12:07 (iain)<\/b>ITC'S.<\/p>

03\/02\/2025 08:37 (jack)<\/b>Done<\/p>

03\/02\/2025 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63046","activity_ticket_id":"58650","ticket_reference":"HDT59735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing with PAT","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/25","activity_end":"2025-01-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72425","activity_notes":"Gas compliance testing with PATvacant ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 12:27 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 12:28 (sandra)<\/b>booked for 27th vacant <\/p>

03\/01\/2025 10:15 (jane)<\/b>VACANT PROPETY FROM 7AM ON 27th <\/p>

28\/01\/2025 06:17 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/01\/2025 08:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63047","activity_ticket_id":"58651","ticket_reference":"HDT59736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/01\/25","activity_end":"2025-01-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72426","activity_notes":"Inter-tenancy checks","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 12:29 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 12:30 (sandra)<\/b>booked 27th <\/p>

20\/01\/2025 10:22 (michael)<\/b>Not to be changed without speaking to MDR<\/p>

29\/01\/2025 15:52 (iain)<\/b>ITC'S.<\/p>

31\/01\/2025 07:28 (iain)<\/b>ITC'S.<\/p>

31\/01\/2025 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63048","activity_ticket_id":"58652","ticket_reference":"HDT59737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/25","activity_end":"2025-01-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72427","activity_notes":"blind - new confirmed 8 am Wednesday with keys - take off shoes and take a picture once completed Blind coming up with MR ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 12:34 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 15:02 (sandra)<\/b>Tenant requested 8th<\/p>

03\/01\/2025 09:24 (sandra)<\/b>Tenant requested 9th <\/p>

03\/01\/2025 09:39 (sandra)<\/b>booked for 9th at 8am with tenant for access <\/p>

09\/01\/2025 12:19 (roy)<\/b>Hob working okHeating working okReplaced bulbPulled out under counter machines and filled any holes. ReplacedNew blind required<\/p>

09\/01\/2025 13:52 (jane)<\/b>New blind on order - 2\/3 week lead-time - Email Sent<\/b><\/p>

21\/01\/2025 14:59 (sandra)<\/b>requested Wednesday 22nd <\/p>

21\/01\/2025 16:15 (sandra)<\/b>confirmed 8 am with keys - take off shoes and take a picture once completed <\/p>

22\/01\/2025 14:46 (roy)<\/b>Removed\/Replaced new blind<\/p>

22\/01\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63049","activity_ticket_id":"58653","ticket_reference":"HDT59738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/25","activity_end":"2025-01-08 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72428","activity_notes":"whilst there can you look at the socket in the bathroom that is not working booked with Repairaid for 8th with keys for RA ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 13:04 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 13:04 (sandra)<\/b>with keys today <\/p>

02\/01\/2025 16:54 (roy)<\/b>Need Repair AidMachine is working but not filling up or spinning if requested Water supply is ok<\/p>

03\/01\/2025 12:13 (sandra)<\/b>requested Wednesday\/Thursday <\/p>

03\/01\/2025 14:14 (sandra)<\/b>booked 10 - 2pm on Wednesday 8th. awaiting access details from tenant <\/p>

03\/01\/2025 14:55 (sandra)<\/b>confirmed with keys <\/p>

09\/01\/2025 10:23 (roy)<\/b>With Repair Aid All ok<\/p>

09\/01\/2025 11:58 (jane)<\/b>Washing machine has been repaired, shaver socket on order for the bathroom - Email Sent<\/b><\/p>

15\/01\/2025 12:31 (roy)<\/b>Remove\/Replace shaver socket<\/p>

15\/01\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63050","activity_ticket_id":"58654","ticket_reference":"HDT59739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install new hose to jet wash machine (client has the hose)","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/01\/25","activity_end":"2025-01-03 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72429","activity_notes":"To install new hose to jet wash machine (client has the hose","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 13:53 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 13:55 (jane)<\/b>Lilian to meet engineer on site Friday 03\/01 around 12noon <\/p>

03\/01\/2025 15:26 (alan)<\/b>Replace hoses on jet wash<\/p>

03\/01\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63051","activity_ticket_id":"58655","ticket_reference":"HDT59740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16679 - Replace downlighters and light switches to kitchen ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/25","activity_end":"2025-01-06 12:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72430","activity_notes":"Replace downlighters and light switches to kitchen tenant moves in on 20th","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 14:03 (sandra)<\/b>tenant moves in on 23rd <\/p>

03\/01\/2025 16:51 (sandra)<\/b>tenant moving in on 20th <\/p>

06\/01\/2025 11:06 (alan)<\/b>Quoted works <\/p>

07\/01\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63052","activity_ticket_id":"58656","ticket_reference":"HDT59741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak - ground floor entrance to building coming through air con and light","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/25","activity_end":"2025-01-02 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72431","activity_notes":"leak - ground floor entrance to building coming through air con and light","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 14:13 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 15:52 (roy)<\/b>Leaking toilet cistern on 1st floor.Turned off water supply Unable to get to flush pipe connection.May need Michael Keenan <\/p>

03\/01\/2025 14:15 (sandra)<\/b>new service pack ordered <\/p>

03\/01\/2025 15:00 (michaelk)<\/b>Attended site to resolve cistern leak to the 1st floor toilets. Repaired leak and replaced the syphon seal as this was found letting by. When the toilet controls were connected it was noted that the plate diaphragms and pneumatic seals were inconsistently operating. J have quoted and ordered spares. 3hrs labour plus parts, total 172.90 ex vat.<\/p>

03\/01\/2025 16:06 (jane)<\/b>New service kit ordered for cistern - Email Sent<\/b><\/p>

08\/01\/2025 06:41 (michaelk)<\/b>Attended site to carry out quoted work to repair the 1st floor toilet. Completed work and left in full working order. 149.80 ex vat.<\/p>

08\/01\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63053","activity_ticket_id":"58657","ticket_reference":"HDT59742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/25","activity_end":"2025-01-07 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72432","activity_notes":"ACCESS WITH KEYS TODAY BUT REMOVE SHOES PLEASE list of works - To silicon shower tray-Check and replace all blinds cord-check on appliance lamps fittings-bedroom roller blinds-measure for black out roller blinds or double roller blinds?","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 14:35 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 15:14 (sandra)<\/b>requested access for 7th<\/p>

06\/01\/2025 13:20 (sandra)<\/b>Lilian has emailed tenant again for access details <\/p>

07\/01\/2025 09:12 (sandra)<\/b>ACCESS CONFIRMED WITH KEYS BUT REMOVE SHOES <\/p>

07\/01\/2025 14:26 (travis)<\/b>List of works,Repaired all living room blinds, removing and repairing cords, replacement of pull cord Acorns where required.Cut out old silicone and replaced around double shower,Left property and sourced X2 lamps for kitchen extractor, returned and fitted,Measurements for new bedroom blind are,W 2220mm x D 1700mm.A double blackout roller blind would fit this window reveal.<\/p>

07\/01\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63054","activity_ticket_id":"58658","ticket_reference":"HDT59743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/01\/25","activity_end":"2025-01-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72433","activity_notes":"list of works - Both kitchen & Living room doors do not click to closed. Please check if kitchen doors need a door closer.-Shower tray - to apply new silicon. Large gap on the outer sliding doors caused leak into Flat below check on crack line in living room,booked for 7th and enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 15:16 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 15:17 (sandra)<\/b>requested access for 7th <\/p>

03\/01\/2025 09:13 (sandra)<\/b>confirmed for 7th with keys <\/p>

07\/01\/2025 11:34 (nick)<\/b>Kitchen door already completed ive copied what was done on the lounge doorcracks in lounge only hairline?Left hand shower screen re siliconed (Gap in door??)<\/p>

07\/01\/2025 14:49 (sandra)<\/b>Access for decorating requested for Monday <\/p>

07\/01\/2025 15:14 (sandra)<\/b>KEYS FOR FRIDAY 10TH<\/p>

10\/01\/2025 10:10 (sandra)<\/b>requested for 15th<\/p>

21\/01\/2025 11:29 (sandra)<\/b>requested Thursday <\/p>

22\/01\/2025 09:22 (sandra)<\/b>Lilian wants postponed until Mid Feb <\/p>

31\/03\/2025 14:30 (carly)<\/b>Client has been contacted to see if they still want to go ahead with the work.<\/p>

01\/04\/2025 09:30 (carly)<\/b>Provisionally booked for the 21st April, for the re decoration.<\/p>

02\/05\/2025 10:52 (jane)<\/b>To re-book another appointment <\/p>

02\/05\/2025 11:01 (carly)<\/b>Access requested Friday 9th May at 9am.<\/p>

07\/05\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63055","activity_ticket_id":"58659","ticket_reference":"HDT59744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To paint radiator pipe tails and touch up wall where old brackets were for radiator (all in white) ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"08\/01\/25","activity_end":"2025-01-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72434","activity_notes":"To paint radiator pipe tails and touch up wall where old brackets were for radiator (all in white) ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 15:20 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 11:49 (jack)<\/b>Done 120<\/p>

09\/01\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63056","activity_ticket_id":"58656","ticket_reference":"HDT59741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak - ground floor entrance to building coming through air con and light","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/01\/25","activity_end":"2025-01-03 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72435","activity_notes":"leak - ground floor entrance to building leaking toilet cistern. shut off by roy","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 14:13 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 15:52 (roy)<\/b>Leaking toilet cistern on 1st floor.Turned off water supply Unable to get to flush pipe connection.May need Michael Keenan <\/p>

03\/01\/2025 14:15 (sandra)<\/b>new service pack ordered <\/p>

03\/01\/2025 15:00 (michaelk)<\/b>Attended site to resolve cistern leak to the 1st floor toilets. Repaired leak and replaced the syphon seal as this was found letting by. When the toilet controls were connected it was noted that the plate diaphragms and pneumatic seals were inconsistently operating. J have quoted and ordered spares. 3hrs labour plus parts, total 172.90 ex vat.<\/p>

03\/01\/2025 16:06 (jane)<\/b>New service kit ordered for cistern - Email Sent<\/b><\/p>

08\/01\/2025 06:41 (michaelk)<\/b>Attended site to carry out quoted work to repair the 1st floor toilet. Completed work and left in full working order. 149.80 ex vat.<\/p>

08\/01\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63057","activity_ticket_id":"58660","ticket_reference":"HDT59745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement toilet flush ","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/25","activity_end":"2025-01-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72436","activity_notes":"replacement toilet flush ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 16:38 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 09:13 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63058","activity_ticket_id":"58661","ticket_reference":"HDT59746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement toilet flush ","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/25","activity_end":"2025-01-14 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72437","activity_notes":"replacement toilet flush and check on both toilets booked for 7th with keys ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 16:38 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 09:23 (sandra)<\/b>Lilian has requested access <\/p>

03\/01\/2025 11:20 (sandra)<\/b>confirmed with keys for 7th <\/p>

08\/01\/2025 06:45 (michaelk)<\/b>Attended site to investigate the toilet controls in the ensuite bathroom. Removed the tiled access panel and inspected the ideal standard syphon. I have placed an order to replace the syphon, although the toilet has been left operational. 2hrs labour 105<\/p>

08\/01\/2025 09:26 (jane)<\/b>Attended site to investigate the toilet controls in the en-suite bathroom. Removed the tiled access panel and inspected the ideal standard syphon, we have placed an order to replace the syphon, although the toilet has been left operational - Email Sent<\/b><\/p>

15\/01\/2025 07:45 (michaelk)<\/b>Attended site to replace the pneumatic syphon ti the ensuite toilet. The tiled access panel was removed and the replacement parts was installed. This was then tested and left in full working order. The panel was replaced and sealed. 2hrs labour plus parts, total 147.80 ex vat.<\/p>

15\/01\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63059","activity_ticket_id":"58662","ticket_reference":"HDT59747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"please look at the lock that has come loose ","ticket_address_1":"Flat 4.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/01\/25","activity_end":"2025-01-03 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72438","activity_notes":"please look at the lock that has come loose picture sent separately ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 09:26 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 11:27 (travis)<\/b>Attended and found apartment night latch barrel to have come out of the door,Removed latch and found barrel securing Screws to be missing,Replaced locking screws and refitted barrel and latch, tested with tenant.<\/p>

03\/01\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63060","activity_ticket_id":"58628","ticket_reference":"HDT59713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/25","activity_end":"2025-01-06 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72439","activity_notes":"Inter-tenancy checksboiler and rad checks vacant from 7am","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 09:47 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 09:47 (sandra)<\/b>tenant moves in on 23rd January <\/p>

02\/01\/2025 15:49 (travis)<\/b>Itc works.<\/p>

06\/01\/2025 20:03 (michaelk)<\/b>Completed the heating system checks. No faults were found, 2hrs labour 105<\/p>

09\/01\/2025 09:12 (alan)<\/b>Refix loose floor sockets, replace blown lamps and replace lamp shades <\/p>

09\/01\/2025 10:57 (jane)<\/b>Confirmed by MDR <\/p>

13\/01\/2025 12:25 (travis)<\/b>General maintenance works to complete itc,Replacement\/reinstated floor edge beading,Main door handle ect.<\/p>

13\/01\/2025 13:36 (sandra)<\/b>keys for the 20th <\/p>

16\/01\/2025 12:07 (travis)<\/b>Reattended and repaired main door handle and fitted new kitchen plinths <\/p>

17\/01\/2025 07:40 (michaelk)<\/b>Attended site to cap off the shower section to the bath mixer as lilian required. 1hr labour plus part, total 59 ex vat.<\/p>

17\/01\/2025 11:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63061","activity_ticket_id":"58663","ticket_reference":"HDT59748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16683 - Replacement kitchen extractor ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/25","activity_end":"2025-01-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72440","activity_notes":"Replacement kitchen extractor ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 10:15 (alan)<\/b>Quoted works <\/p>

07\/01\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63062","activity_ticket_id":"58664","ticket_reference":"HDT59749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/25","activity_end":"2025-01-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72441","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 11:52 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 11:54 (sandra)<\/b>requested 10th AM. awaiting confirmation <\/p>

03\/01\/2025 15:46 (sandra)<\/b>awaiting confirmation of access <\/p>

07\/01\/2025 15:09 (sandra)<\/b>keys for access and knock first <\/p>

14\/01\/2025 09:43 (sandra)<\/b>rescheduled for 17th<\/p>

17\/01\/2025 15:10 (michaelk)<\/b>Completed compliance testing 145.<\/p>

17\/01\/2025 15:11 (michaelk)<\/b>Supplied and fitted new co alarm, 1hr labour plus part, total 81.99<\/p>

22\/01\/2025 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63063","activity_ticket_id":"58665","ticket_reference":"HDT59750","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/25","activity_end":"2025-01-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72442","activity_notes":"PAT test only 17th","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 11:56 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 12:47 (sandra)<\/b>booked for 9th tenant confirming Monday <\/p>

03\/01\/2025 15:45 (sandra)<\/b>scheduled for Friday 10th after 11 am awaiting access details <\/p>

07\/01\/2025 15:09 (sandra)<\/b>with keys and knock first <\/p>

14\/01\/2025 09:43 (sandra)<\/b>rescheduled for 17th <\/p>

17\/01\/2025 15:10 (michaelk)<\/b>Completed pat test only 35<\/p>

17\/01\/2025 17:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63064","activity_ticket_id":"58653","ticket_reference":"HDT59738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/01\/25","activity_end":"2025-01-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72443","activity_notes":"washing machine not working can you see if you can reset it ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 13:04 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 13:04 (sandra)<\/b>with keys today <\/p>

02\/01\/2025 16:54 (roy)<\/b>Need Repair AidMachine is working but not filling up or spinning if requested Water supply is ok<\/p>

03\/01\/2025 12:13 (sandra)<\/b>requested Wednesday\/Thursday <\/p>

03\/01\/2025 14:14 (sandra)<\/b>booked 10 - 2pm on Wednesday 8th. awaiting access details from tenant <\/p>

03\/01\/2025 14:55 (sandra)<\/b>confirmed with keys <\/p>

09\/01\/2025 10:23 (roy)<\/b>With Repair Aid All ok<\/p>

09\/01\/2025 11:58 (jane)<\/b>Washing machine has been repaired, shaver socket on order for the bathroom - Email Sent<\/b><\/p>

15\/01\/2025 12:31 (roy)<\/b>Remove\/Replace shaver socket<\/p>

15\/01\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63065","activity_ticket_id":"58666","ticket_reference":"HDT59751","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"meter read needed ","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/25","activity_end":"2025-01-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72444","activity_notes":"meter read needed . I need to submit my electricity meter reading, but the meter is in a locked cupboard in the communal stairway on the 1st floor. Can you ask someone to get it for me and let me know. Please ask them to be careful about reading the correct meter for my flat, the last reading was 57120 on 8\/10","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 13:59 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 15:45 (alan)<\/b>Read meter Reading 57380 see attached photo <\/p>

03\/01\/2025 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63066","activity_ticket_id":"58667","ticket_reference":"HDT59752","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heated towel rail has stopped working. There is power to it (as the switch on it still illuminates) but the rail itself is not heating up","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/25","activity_end":"2025-01-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72445","activity_notes":"Monday after 1pm with tenant Heated towel rail has stopped working. There is power to it (as the switch on it still illuminates) but the rail itself is not heating up","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 14:28 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 14:31 (sandra)<\/b>Monday after 1pm with tenant <\/p>

06\/01\/2025 17:23 (michaelk)<\/b>Attended site to investigate towel rail. Forwarded a quote to replace the element and thermo liquid. 1hr labour 55<\/p>

07\/01\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63067","activity_ticket_id":"58668","ticket_reference":"HDT59753","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 8th January and Thursday 9th January 2025","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/01\/25","activity_end":"2025-01-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72446","activity_notes":"For Handyman Services for Wednesday 8th January and Thursday 9th January 2025","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2025 14:36 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63068","activity_ticket_id":"58669","ticket_reference":"HDT59754","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"replace a door handle on one of the pods ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/01\/25","activity_end":"2025-01-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72447","activity_notes":"replace a door handle on one of the pods ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 14:38 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 14:40 (sandra)<\/b>requested Tuesday 7th <\/p>

03\/01\/2025 14:43 (sandra)<\/b>attend any time from 9am <\/p>

07\/01\/2025 12:55 (nick)<\/b>New handle fitted and adjusted <\/p>

07\/01\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63069","activity_ticket_id":"58584","ticket_reference":"HDT59669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Check light fittings and install draught excluders to 2No kitchen windows ","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/25","activity_end":"2025-01-20 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72448","activity_notes":"G9 HalogeHalogen Oven-Rated 300C Heat Tolerant Lamp required for oven and lamp for fridge ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 11:03 (System)<\/b>Ticket Created<\/p>

17\/12\/2024 11:07 (jane)<\/b>Requested access for Friday morning 20th December <\/p>

18\/12\/2024 09:15 (jane)<\/b>Confirmed for Friday morning - enter with keys. Lilian will have to attend with the engineer.Please ring her upon arrival<\/p>

03\/01\/2025 14:51 (jane)<\/b>Window repairs completed, lamps on order <\/p>

09\/01\/2025 15:16 (sandra)<\/b>lights currently out of stock. Waiting on delivery 1 - 2 weeks <\/p>

20\/01\/2025 14:54 (alan)<\/b>Replace lamp in oven <\/p>

20\/01\/2025 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63070","activity_ticket_id":"58670","ticket_reference":"HDT59755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16684 - Replacement kitchen sink ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/25","activity_end":"2025-01-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72449","activity_notes":"Replacement kitchen sink ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 15:38 (sandra)<\/b>confirmed with keys at 8am on 13th <\/p>

13\/01\/2025 20:02 (michaelk)<\/b>Attended site to replace the faulty kitchen sink as per quote. Completed work and left in full working order. 567 ex vat.<\/p>

14\/01\/2025 08:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63071","activity_ticket_id":"58671","ticket_reference":"HDT59756","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"2 locks to be replaced","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/25","activity_end":"2025-01-03 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72450","activity_notes":"2 locks to be replacedone yale and one chubb2 sets of keys per lock to be issued NEED TO BE DONE NOW ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 15:35 (System)<\/b>Ticket Created<\/p>

05\/01\/2025 10:23 (roy)<\/b>This was extremely difficult and not as straightforward as it should have been.Foxes was closed and leylands did not have identical locks.Replaced yale cylinder and night latchLock replaced but unable to remove latch lock but plate covers it and holds latch in place but do need to return to fit escutcheon plates<\/p>

08\/01\/2025 09:55 (roy)<\/b>Returned and fitted escutcheon plates<\/p>

08\/01\/2025 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63072","activity_ticket_id":"58656","ticket_reference":"HDT59741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak - ground floor entrance to building coming through air con and light","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21-22 New Row ","cs_id":"19","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LE","ticket_client_site":"19","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/25","activity_end":"2025-01-07 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72451","activity_notes":"New service kit ordered for cistern","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 14:13 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 15:52 (roy)<\/b>Leaking toilet cistern on 1st floor.Turned off water supply Unable to get to flush pipe connection.May need Michael Keenan <\/p>

03\/01\/2025 14:15 (sandra)<\/b>new service pack ordered <\/p>

03\/01\/2025 15:00 (michaelk)<\/b>Attended site to resolve cistern leak to the 1st floor toilets. Repaired leak and replaced the syphon seal as this was found letting by. When the toilet controls were connected it was noted that the plate diaphragms and pneumatic seals were inconsistently operating. J have quoted and ordered spares. 3hrs labour plus parts, total 172.90 ex vat.<\/p>

03\/01\/2025 16:06 (jane)<\/b>New service kit ordered for cistern - Email Sent<\/b><\/p>

08\/01\/2025 06:41 (michaelk)<\/b>Attended site to carry out quoted work to repair the 1st floor toilet. Completed work and left in full working order. 149.80 ex vat.<\/p>

08\/01\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63073","activity_ticket_id":"58672","ticket_reference":"HDT59757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler losing pressure ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/25","activity_end":"2025-01-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72452","activity_notes":"Boiler losing pressure needs to be topped up twice a week Wednesday 8th from 11 am with keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2025 16:15 (System)<\/b>Ticket Created<\/p>

03\/01\/2025 16:16 (sandra)<\/b>waiting on confirmation of access for Monday 6th <\/p>

06\/01\/2025 11:31 (sandra)<\/b>Wednesday 8th from 11 am with keys but knock first <\/p>

08\/01\/2025 06:36 (michaelk)<\/b>Attended site to inspect the boiler after the report of no heating and hot water was logged. The boiler was found running on hot water with the heating up to temperature at 24c ambient. Note; we are still attending site to investigate potential causes of low pressure. 1hr labour 55<\/p>

09\/01\/2025 13:14 (michaelk)<\/b>Attended site to strip down electric boiler to indetify pressure issue. All the manifold connections were tightened along with the built in pump connections. Rebuilt the boiler and put on test mode to observe. Left heating and hot water systems operational. 2hrs labour 105<\/p>

09\/01\/2025 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63074","activity_ticket_id":"58673","ticket_reference":"HDT59758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into flat 3","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/25","activity_end":"2025-01-04 20:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72453","activity_notes":"Leak into flat 3: Leak is located in the bedroom through the light fitting x1 Leak in hallway\/doorway along the whole wall there is water marks ","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2025 20:03 (System)<\/b>Ticket Created<\/p>

05\/01\/2025 10:43 (roy)<\/b>Leak into flat 3 but on arrival leak had stopped Searched flat above but unable to find cause but possible problem.4 people used shower or bath and trap is a mess but leaking??On bath is a shower hose that slides into the bath. Possible tap left on slightly as tap very difficult to turn off.Evidence of leak under bathNeeds further investigation <\/p>

05\/01\/2025 18:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63075","activity_ticket_id":"58674","ticket_reference":"HDT59759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damp wall:","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/01\/25","activity_end":"2025-01-05 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72454","activity_notes":"Damp wall: in-between 2 windows and due to the bad weather could be a fabric issue with leaking from the windows ","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2025 13:12 (System)<\/b>Ticket Created<\/p>

05\/01\/2025 17:45 (roy)<\/b>Visited site but visited site a month ago and apparently job closed down.Not sure why as I reported external leaking rainwater pipe.Either pipe blocked or hopper but can see water running down outside of pipe down wallNeed access into top floor flat and possibly flat 4<\/p>

05\/01\/2025 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63076","activity_ticket_id":"58675","ticket_reference":"HDT59760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59758 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/25","activity_end":"2025-01-08 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72455","activity_notes":"HDT59758 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2025 18:11 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 10:47 (sandra)<\/b>access applied for <\/p>

07\/01\/2025 10:26 (sandra)<\/b>still waiting on access <\/p>

07\/01\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63077","activity_ticket_id":"58676","ticket_reference":"HDT59761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59759 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/25","activity_end":"2025-01-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72456","activity_notes":"HDT59759 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2025 18:16 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 10:38 (sandra)<\/b>access requested for Flat 4 as advised by engineer <\/p>

08\/01\/2025 09:58 (roy)<\/b>Unable to get to the hopper.Rain water pipe has come out of alignment with hopper, hence water running down the wall.Need scaffolding or abseilers <\/p>

08\/01\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63078","activity_ticket_id":"58677","ticket_reference":"HDT59762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 6","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/25","activity_end":"2025-01-06 08:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72457","activity_notes":"URGENT!! FOR THIS MORNING. PICK UP KEYS HOWEVER KNOCK FIRST.No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 07:49 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 17:21 (michaelk)<\/b>Attended callout to re-pressurise the boiler. 1hr labour 55<\/p>

07\/01\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63079","activity_ticket_id":"58678","ticket_reference":"HDT59763","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"water heater not working in 1st floor kitchen ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/25","activity_end":"2025-01-06 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72458","activity_notes":"water heater not working in 1st floor kitchen ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 10:09 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 14:31 (alan)<\/b>Called out to investigate water heater to 1st floor kitchen not working, found fuse spur to be faulty ordered replacement <\/p>

07\/01\/2025 08:48 (alan)<\/b>Return to site and replace faulty fuse spur to water heater Test and leave working <\/p>

07\/01\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63080","activity_ticket_id":"58679","ticket_reference":"HDT59764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler issues - water pressure ","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 2NG","cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/25","activity_end":"2025-01-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72459","activity_notes":"boiler issues - water pressure enter with keys and knock first ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2025 10:10 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 10:39 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63081","activity_ticket_id":"58680","ticket_reference":"HDT59765","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"smashed internal glass on oven ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/01\/25","activity_end":"2025-01-29 10:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72460","activity_notes":"smashed internal glass on oven ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2025 10:26 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 13:22 (jane)<\/b>Sent details to Repair Aid of the glass to the oven <\/p>

08\/01\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63082","activity_ticket_id":"58681","ticket_reference":"HDT59766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/25","activity_end":"2025-01-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72461","activity_notes":"no hot water keys for access today ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 10:53 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 10:53 (sandra)<\/b>waiting on access <\/p>

06\/01\/2025 17:19 (michaelk)<\/b>Attended as a warranty call, re-attending tomorrow with Worcester. <\/p>

08\/01\/2025 06:32 (michaelk)<\/b>Attended site with the manufacturer, boiler was left running with the repair under warranty. <\/p>

08\/01\/2025 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63083","activity_ticket_id":"58682","ticket_reference":"HDT59767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/25","activity_end":"2025-01-24 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72462","activity_notes":"list of works -remove moldy silicon and apply new.-slow leak from kitchen tap-loose bedroom door handle-reinstate roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 11:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 15:50 (travis)<\/b>Cut out all damaged mastic seal around double shower tray and replaced,Removed bedroom door handle and found door inner latch to be faulty,left property, sourced new , returned and replaced.The blind to be refitted? Is actually a sash window cord which needs to be replaced,To do this a second man will be required due to large secondary glazing to remove first.The tenant is leaving at the end of January,this may be a good time to complete when empty?.Have attached a photo of dripping kitchen tap to pass on to our plumber.<\/p>

07\/01\/2025 14:20 (sandra)<\/b>access requested for replacement cartridge and decorating quote <\/p>

14\/01\/2025 09:30 (sandra)<\/b>Lilian requested 16th after 1pm <\/p>

17\/01\/2025 07:43 (michaelk)<\/b>Attended site to strip down kitchen tap and to replace both tap cartridges. Left the tap in full working order. 2hrs labour plus parts, total 197.50 ex vat.<\/p>

22\/01\/2025 10:12 (sandra)<\/b>to attend to remove the double glazing and repair sash cord once tenant has moved out - booked for 31st needs 2 men <\/p>

28\/01\/2025 11:08 (sandra)<\/b>chased Lilian for confirmation that tenant has moved out <\/p>

29\/01\/2025 09:08 (sandra)<\/b>new tenant moves in on 5th February <\/p>

29\/01\/2025 09:14 (sandra)<\/b>confirmed with keys <\/p>

29\/01\/2025 09:15 (sandra)<\/b>booked for 31st<\/p>

31\/01\/2025 10:22 (nick)<\/b>All items on list already completed <\/p>

31\/01\/2025 10:23 (nick)<\/b>All items complete <\/p>

31\/01\/2025 10:41 (travis)<\/b>Attended and found window sash cord to have been replaced during the itc works,Returned keys.<\/p>

31\/01\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63084","activity_ticket_id":"58683","ticket_reference":"HDT59768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"knob is missing on the dimmer switch ","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/25","activity_end":"2025-01-06 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72463","activity_notes":"knob is missing on the dimmer switch Lilian has asked if you can get here today with keys to replace?","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 11:42 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 11:43 (sandra)<\/b>with keys <\/p>

06\/01\/2025 14:28 (alan)<\/b>Replace 3 broken dimmer switch knobs in flat and take measurements for blinds Metal emailed to office <\/p>

07\/01\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63085","activity_ticket_id":"58684","ticket_reference":"HDT59769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and handheld tap ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"1760","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/25","activity_end":"2025-01-14 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72464","activity_notes":"The shower unit also needs some maintenance if you could get that seen to? I asked a while back, but nothing materialised. The buttons are broken, and the handheld section could also do with replacing. ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 13:51 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 15:48 (sandra)<\/b>keys for access<\/p>

15\/01\/2025 07:43 (michaelk)<\/b>Attended site to inspect the shower as reported. The water controls handle is missing a push button to the handle and has a leak on the cartridge when used, we tried to seal it, however a replacement bar mixer is required and I'll forward a quote to replace. 2hrs labour 105<\/p>

20\/01\/2025 07:49 (michaelk)<\/b>Attended site and fitted replacement bar mixer. 1hr labour 55<\/p>

23\/01\/2025 11:59 (sandra)<\/b>access requested<\/p>

23\/01\/2025 12:27 (sandra)<\/b>with keys from Mid day Friday <\/p>

27\/01\/2025 07:44 (michaelk)<\/b>Attended site to replace the bar mixer shower as per quote. Completed work and left in full working order. 280.59 ex vat.<\/p>

28\/01\/2025 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63086","activity_ticket_id":"58685","ticket_reference":"HDT59770","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16681 - Removal of unwanted tenants items ","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/25","activity_end":"2025-01-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72465","activity_notes":"Removal of unwanted tenants items ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2025 15:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63087","activity_ticket_id":"58686","ticket_reference":"HDT59771","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"relocation of furniture ","ticket_address_1":"4a\/4b Frederick Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"4a\/4b Frederick Place ","cs_id":"3076","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3076","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/25","activity_end":"2025-01-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72466","activity_notes":"Please arrange for the reception furniture in the above property to be relocated to the basement bike store.Report to James on site Wednesday Morning.","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 15:10 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 13:37 (alan)<\/b>Move furniture to basement bike store from ground floor <\/p>

08\/01\/2025 14:32 (roy)<\/b>With Alan<\/p>

08\/01\/2025 15:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63088","activity_ticket_id":"58686","ticket_reference":"HDT59771","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"relocation of furniture ","ticket_address_1":"4a\/4b Frederick Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"4a\/4b Frederick Place ","cs_id":"3076","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3076","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/25","activity_end":"2025-01-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72467","activity_notes":"Please arrange for the reception furniture in the above property to be relocated to the basement bike store.Report to James on site Wednesday Morning.","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 15:10 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 13:37 (alan)<\/b>Move furniture to basement bike store from ground floor <\/p>

08\/01\/2025 14:32 (roy)<\/b>With Alan<\/p>

08\/01\/2025 15:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63089","activity_ticket_id":"58685","ticket_reference":"HDT59770","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16681 - Removal of unwanted tenants items ","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/01\/25","activity_end":"2025-01-10 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72468","activity_notes":"Removal of unwanted tenants items ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2025 15:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63090","activity_ticket_id":"58687","ticket_reference":"HDT59772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"2nd Floor Office ","ticket_address_2":"19 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC1D 6JD","cs_address_1":"2nd Floor Office ","cs_id":"3077","cs_address_2":"19 Gerrard Street ","cs_town":"London ","cs_postcode":"WC1D 6JD","ticket_client_site":"3077","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/25","activity_end":"2025-01-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72469","activity_notes":"EICR (NICEic)","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2025 16:18 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 16:19 (sandra)<\/b>waiting on access details <\/p>

06\/01\/2025 16:26 (sandra)<\/b>vacant office collect keys <\/p>

07\/01\/2025 09:19 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63091","activity_ticket_id":"58167","ticket_reference":"HDT59252","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16492 - Replacement Light fittings:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/25","activity_end":"2025-01-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72470","activity_notes":"Replacement Light fittingsTo carry out the safe isolation to the electrical lighting circuit to the office areas on the 1st, 2nd, 3rd floorsand the front staircase as per issued drawings with the exception of boardroom 1, 2 and 3 Carefullydisconnect and remove existing light fittings and set a side ready for disposal by others.To install new replacement fittings supplied by client and install new conduits for hanging pendant lightfittings in front of lift carts, connect and re-instate supply.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 09:32 (sandra)<\/b>waiting on order <\/p>

02\/01\/2025 13:02 (jane)<\/b>Emailed client requesting access for 11th and 12th January 2025 please <\/p>

03\/01\/2025 11:56 (jane)<\/b>Client has confirmed for 11th & 12th January, all booked in <\/p>

09\/01\/2025 10:44 (alan)<\/b>Site meeting ready for works to start Saturday <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

15\/01\/2025 13:28 (jane)<\/b>Attendance dates as agreed Sunday 19th January Saturday 25th and Sunday 26th January Saturday 1st February and Sunday 2nd February Saturday 8th February <\/p>

19\/01\/2025 19:47 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:48 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:50 (alan)<\/b>Quoted works <\/p>

06\/02\/2025 10:47 (alan)<\/b>Put up 3 hanging lights so positioning of lights can be agreed before installation at weekend <\/p>

10\/02\/2025 06:32 (alan)<\/b>Quoted works <\/p>

12\/02\/2025 08:06 (michael)<\/b>(Ticket Closed)<\/p>

19\/02\/2025 06:58 (alan)<\/b>Adjust and level up fittings<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63092","activity_ticket_id":"58688","ticket_reference":"HDT59773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 6 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/25","activity_end":"2025-01-07 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72471","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 09:51 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 09:52 (sandra)<\/b>waiting on access <\/p>

08\/01\/2025 06:32 (michaelk)<\/b>Attended site to investigate boiler fault. Found that the boiler had tripped out on ignition which was reset. The boiler was then tested and left in full working order. 2hrs labour 105<\/p>

08\/01\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63093","activity_ticket_id":"58682","ticket_reference":"HDT59767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/25","activity_end":"2025-01-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72472","activity_notes":"Attend to dripping tap ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 11:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 15:50 (travis)<\/b>Cut out all damaged mastic seal around double shower tray and replaced,Removed bedroom door handle and found door inner latch to be faulty,left property, sourced new , returned and replaced.The blind to be refitted? Is actually a sash window cord which needs to be replaced,To do this a second man will be required due to large secondary glazing to remove first.The tenant is leaving at the end of January,this may be a good time to complete when empty?.Have attached a photo of dripping kitchen tap to pass on to our plumber.<\/p>

07\/01\/2025 14:20 (sandra)<\/b>access requested for replacement cartridge and decorating quote <\/p>

14\/01\/2025 09:30 (sandra)<\/b>Lilian requested 16th after 1pm <\/p>

17\/01\/2025 07:43 (michaelk)<\/b>Attended site to strip down kitchen tap and to replace both tap cartridges. Left the tap in full working order. 2hrs labour plus parts, total 197.50 ex vat.<\/p>

22\/01\/2025 10:12 (sandra)<\/b>to attend to remove the double glazing and repair sash cord once tenant has moved out - booked for 31st needs 2 men <\/p>

28\/01\/2025 11:08 (sandra)<\/b>chased Lilian for confirmation that tenant has moved out <\/p>

29\/01\/2025 09:08 (sandra)<\/b>new tenant moves in on 5th February <\/p>

29\/01\/2025 09:14 (sandra)<\/b>confirmed with keys <\/p>

29\/01\/2025 09:15 (sandra)<\/b>booked for 31st<\/p>

31\/01\/2025 10:22 (nick)<\/b>All items on list already completed <\/p>

31\/01\/2025 10:23 (nick)<\/b>All items complete <\/p>

31\/01\/2025 10:41 (travis)<\/b>Attended and found window sash cord to have been replaced during the itc works,Returned keys.<\/p>

31\/01\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63094","activity_ticket_id":"58689","ticket_reference":"HDT59774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"lights are out on 1st floor","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/25","activity_end":"2025-01-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72473","activity_notes":"lights are out on 1st floorcan you check all the lights please on all the floors ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 10:13 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 15:18 (alan)<\/b>Replace 2 blown lamps to wall lights and order 3 new led downlights <\/p>

07\/01\/2025 15:35 (jane)<\/b>Replaces 2 blown lamps to wall lights and ordered 3 new led downlights - Email Sent<\/b><\/p>

09\/01\/2025 11:45 (alan)<\/b>Return to site remove 3 faulty down lights, open up cutouts in ceiling due to new fittings being slightly larger, install new LED fittings, test and leave working <\/p>

09\/01\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63095","activity_ticket_id":"58690","ticket_reference":"HDT59775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16640 - Redecoration of bollards ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"14\/01\/25","activity_end":"2025-01-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72474","activity_notes":"Redecoration of bollards ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 12:02 (jane)<\/b>Jack has spoken to Anthony, too cold to start the painting this week, therefore hoping to commence next week dependant on the weather <\/p>

20\/01\/2025 11:36 (jack)<\/b>Done<\/p>

20\/01\/2025 11:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63096","activity_ticket_id":"58691","ticket_reference":"HDT59776","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16685 - Repairs to towel rail ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/25","activity_end":"2025-01-16 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72475","activity_notes":"Repairs to towel rail ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 11:05 (sandra)<\/b>requested access for 15th<\/p>

07\/01\/2025 12:41 (sandra)<\/b>tenant has booked 16th at 9am <\/p>

17\/01\/2025 07:41 (michaelk)<\/b>Attended site to complete quoted towel rail work. Left in full working order. 377 ex vat.<\/p>

17\/01\/2025 08:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63097","activity_ticket_id":"58692","ticket_reference":"HDT59777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"'No Unauthorised Access' signage was not displayed at the roof access point on the top floor of the premises.","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/25","activity_end":"2025-01-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72476","activity_notes":"'No Unauthorised Access' signage was not displayed at the roof access point on the top floor of the premises.we have signage in the site office to save time on ordering","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 12:12 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 15:02 (travis)<\/b>Fixing signage to overhead roof access panel <\/p>

07\/01\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63098","activity_ticket_id":"58693","ticket_reference":"HDT59778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to no power to 4th floor ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/25","activity_end":"2025-01-07 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72477","activity_notes":"To attend to no power to 4th floor ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 13:18 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 15:17 (alan)<\/b>Call out to investigate power to sockets on 4th floor tripping out Test thought and found laptop charger to be faultyRemove laptop charger test and leave sockets working <\/p>

07\/01\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63099","activity_ticket_id":"58694","ticket_reference":"HDT59779","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Lights out - various areas ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/25","activity_end":"2025-01-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72478","activity_notes":"Lights out - various areas Disabled toilet no lights. Rear model shop 2 lights out.L1\/L2 rear stairwell landing wall light out. ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 13:31 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 13:32 (jane)<\/b>Attending Wednesday morning 8th January <\/p>

08\/01\/2025 08:07 (alan)<\/b>Replace blown lamps as per John list <\/p>

08\/01\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63101","activity_ticket_id":"58695","ticket_reference":"HDT59780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler break down F22 code ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72480","activity_notes":"boiler break down F22 code collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 14:34 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 06:30 (michaelk)<\/b>Attended site to investigate low system pressure. Found and repaired radiator leaks, however after testing the boiler, we found the expansion vessel was faulty. A replacement vessel has been ordered. 2hrs labour 105<\/p>

08\/01\/2025 09:40 (jane)<\/b>Attended site to investigate low system pressure. Found and repaired radiator leaks, however after testing the boiler, we found the expansion vessel was faulty. A replacement vessel has been ordered - Email Sent<\/b><\/p>

21\/01\/2025 07:53 (michaelk)<\/b>A new expansion vessel has been fitted to Exeter mansions flat 8. The new expansion vessel delivery time wasn't suitable for the tenant so the vessel was taken from an empty flat ( Exeter flat 8 ) and installed to this flat to solve the problem. Both flats have now been left fully operational. 3hrs labour plus parts, total <\/p>

21\/01\/2025 14:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63102","activity_ticket_id":"58658","ticket_reference":"HDT59743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/05\/25","activity_end":"2025-05-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72481","activity_notes":"list of works -Jack to check on crack line in living room, fill and paint ","activity_timesheet":null,"ticket_notes_combined":"

02\/01\/2025 15:16 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 15:17 (sandra)<\/b>requested access for 7th <\/p>

03\/01\/2025 09:13 (sandra)<\/b>confirmed for 7th with keys <\/p>

07\/01\/2025 11:34 (nick)<\/b>Kitchen door already completed ive copied what was done on the lounge doorcracks in lounge only hairline?Left hand shower screen re siliconed (Gap in door??)<\/p>

07\/01\/2025 14:49 (sandra)<\/b>Access for decorating requested for Monday <\/p>

07\/01\/2025 15:14 (sandra)<\/b>KEYS FOR FRIDAY 10TH<\/p>

10\/01\/2025 10:10 (sandra)<\/b>requested for 15th<\/p>

21\/01\/2025 11:29 (sandra)<\/b>requested Thursday <\/p>

22\/01\/2025 09:22 (sandra)<\/b>Lilian wants postponed until Mid Feb <\/p>

31\/03\/2025 14:30 (carly)<\/b>Client has been contacted to see if they still want to go ahead with the work.<\/p>

01\/04\/2025 09:30 (carly)<\/b>Provisionally booked for the 21st April, for the re decoration.<\/p>

02\/05\/2025 10:52 (jane)<\/b>To re-book another appointment <\/p>

02\/05\/2025 11:01 (carly)<\/b>Access requested Friday 9th May at 9am.<\/p>

07\/05\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63103","activity_ticket_id":"58696","ticket_reference":"HDT59781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/25","activity_end":"2025-01-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72482","activity_notes":"EICR (NICEic)68-70 Shaftesbury Avenue due 9\/1","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 14:52 (System)<\/b>Ticket Created<\/p>

13\/01\/2025 10:27 (alan)<\/b>Electrical inspection<\/p>

13\/01\/2025 11:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63105","activity_ticket_id":"58697","ticket_reference":"HDT59782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is not getting hot ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/25","activity_end":"2025-01-13 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72484","activity_notes":"The shower in the bathroom with the macerator isnt running hot water - the water only gets slightly warm when you put it on maximum temperature.with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 16:44 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 16:45 (sandra)<\/b>waiting on confirmation of access <\/p>

13\/01\/2025 20:10 (michaelk)<\/b>Attended site to investigate the shower temperature to the 1st floor bathroom. I removed the shower cartridge to examine and to measure for a potential replacement. Re-assembled the shower and adjusted the cartridge to maximum which gives a max temp of 41c. A replacement cartridge is required. 2hrs labour 105<\/p>

14\/01\/2025 14:16 (jane)<\/b>Shower unit on order - St Ann's<\/p>

20\/01\/2025 09:45 (michaelk)<\/b>Attended site to replace the bar mixer to the left hand bathroom. 1hr labour 55<\/p>

20\/01\/2025 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63106","activity_ticket_id":"58698","ticket_reference":"HDT59783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16687 - Replacement Bath Tap ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/25","activity_end":"2025-01-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72485","activity_notes":"Replacement Bath Tap access with tenant around 12 pm","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:50 (sandra)<\/b>waiting on confirmation of access <\/p>

15\/01\/2025 16:32 (sandra)<\/b>tenant wants Friday. Waiting on time <\/p>

20\/01\/2025 09:09 (sandra)<\/b>Tuesday 21st with tenant around mid day <\/p>

22\/01\/2025 07:34 (michaelk)<\/b>Attended site to install new traditional bathroom mixer a sper quote. Completed job, see attatched picture. 459.49 ex vat.<\/p>

22\/01\/2025 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63107","activity_ticket_id":"58699","ticket_reference":"HDT59784","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1 Cupboard door only has 2 hinges, no CE or Kite mark and the gaps are excessive.","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/25","activity_end":"2025-01-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72486","activity_notes":"1 Cupboard door only has 2 hinges, no CE or Kite mark and the gaps are excessive.pictures sent separately 4 New Row\/13 Goodwins Court ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 10:08 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 10:09 (sandra)<\/b>booked for 16threquest pictures to be sent <\/p>

09\/01\/2025 11:27 (jane)<\/b>Confirmed by MDR <\/p>

15\/01\/2025 11:29 (travis)<\/b>Health and safety works to common area under stairs door and frame,Old hinges removed and replaced with fire rated including a third hinge to door,Frame cut back and new timber fitted to close gaps around edge.<\/p>

15\/01\/2025 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63108","activity_ticket_id":"58700","ticket_reference":"HDT59785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fire stopping ","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/25","activity_end":"2025-01-21 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72487","activity_notes":"fire stopping There are small penetrations around the water pipes located inside the water \/ electrical cupboard. The penetrations should be fire-stopped with a suitable 30 minute fire-resisting material, detailed in the Fire Risk Assessment.30 St Martin's Lane & 38-39 William IV Streetpictures sent separately ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 10:11 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 07:35 (iain)<\/b>Fire proofing.<\/p>

22\/01\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63109","activity_ticket_id":"58701","ticket_reference":"HDT59786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16688 - Supply and install new blinds ","ticket_address_1":"Flat 1","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"834","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"834","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/25","activity_end":"2025-01-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72488","activity_notes":"Supply and install new blinds 11 am with keys Monday ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 11:21 (sandra)<\/b>blinds to be ordered <\/p>

08\/01\/2025 11:52 (jane)<\/b>2No x blinds on order - anticipated dispatch date 22nd January 2025<\/p>

21\/01\/2025 15:12 (sandra)<\/b>requested access for Monday <\/p>

23\/01\/2025 12:12 (sandra)<\/b>chased access <\/p>

23\/01\/2025 14:03 (sandra)<\/b>tenant home for access 11 - 1pm on Monday <\/p>

23\/01\/2025 15:38 (sandra)<\/b>confirmed Monday <\/p>

24\/01\/2025 09:14 (sandra)<\/b>11am with keys Monday <\/p>

27\/01\/2025 13:37 (travis)<\/b>Collected keys and gained access to above property,Removed X2 blinds and replaced with new roller blinds.Disposed off old blinds.<\/p>

27\/01\/2025 18:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63110","activity_ticket_id":"58702","ticket_reference":"HDT59787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen lights flickering ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/25","activity_end":"2025-01-15 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72489","activity_notes":"kitchen lights flickering kitchen lights , all 8 of them, flickered and turned off. I highly doubt that it's a lamp issue because they all went dark at the same time. However, I can't check it because they are embedded in the ceiling. I think it's an electrical issue. But everything else in the kitchen and the rest of the flat is working fine. ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 11:23 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 11:24 (sandra)<\/b>access same day as boiler engineer <\/p>

09\/01\/2025 11:09 (sandra)<\/b>confirmed Wednesday 15th with keys <\/p>

15\/01\/2025 14:13 (alan)<\/b>Tested though and found that there is no supply to the kitchen lighting circuit, was unable to locate break in cable and would recommend re-wiring supply to kitchen lighting circuitQuote to follow <\/p>

15\/01\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63111","activity_ticket_id":"58703","ticket_reference":"HDT59788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Instruct a competent electrical contractor to carry out the following repairs and maintenance","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/25","activity_end":"2025-01-15 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72490","activity_notes":"There were exposed electrical cables hanging on the wall identified during the site assessment and it was not possible to confirm whether it is energised2. The metal panel to the electrical wiring was loose in the electrical intake room3. The cover to electrical equipment was not secure in the electrical intake room. ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 11:32 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 11:34 (sandra)<\/b>pictures can be sent separately if required <\/p>

15\/01\/2025 08:47 (alan)<\/b>Refix trunking lead and refix cover to Ryfeild panel<\/p>

15\/01\/2025 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63112","activity_ticket_id":"58704","ticket_reference":"HDT59789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water very cloudy from tap ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/25","activity_end":"2025-01-29 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72491","activity_notes":"water very cloudy from tap I have been told by the staff that for the last couple of days the water from the tap has been very cloudy and does not look suitable to drink. Would it be possible for someone to check it","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2025 11:35 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 12:49 (sandra)<\/b>fed back information from engineer <\/p>

10\/01\/2025 10:46 (sandra)<\/b>Engineer advised water treatment contractor needs to look at the tank.awaiting further instruction <\/p>

15\/01\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63113","activity_ticket_id":"58705","ticket_reference":"HDT59790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety ","ticket_address_1":"2a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2a Gerrard Place ","cs_id":"717","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"10\/01\/25","activity_end":"2025-01-10 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72492","activity_notes":"Health and Safety 2\/2a Gerrard Place1. Remove the pots of leftover paint2. Arrange for a smoke seal to be fitted to the bottom of the door.3. Arrange for the pipe on the floor to be cut off and sealed with intumescent materials to ensure it is suitably fire stopped.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 11:44 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 11:35 (jane)<\/b>Confirmed by MDR <\/p>

10\/01\/2025 09:16 (nick)<\/b>0807#<\/p>

10\/01\/2025 14:35 (nick)<\/b>key 47B1 (big bunch)<\/p>

10\/01\/2025 14:46 (nick)<\/b>N\/a<\/p>

21\/01\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63114","activity_ticket_id":"58706","ticket_reference":"HDT59791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16414 - Replacement tiles to bathroom floor ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"20","resource_name":"Rob Bull","activity_start":"20\/02\/25","activity_end":"2025-02-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72493","activity_notes":"Replacement tiles to bathroom floor ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2025 11:53 (jane)<\/b>Requested access for 4th, 5th and 6th February 2025<\/p>

24\/01\/2025 13:27 (jane)<\/b>Client has requested for 20th and 21st February, we have asked if it is possible to commence from 19th Feb, awaiting a reply <\/p>

24\/01\/2025 14:22 (jane)<\/b>Confirmed for 20th and 21st February<\/p>

24\/02\/2025 14:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63115","activity_ticket_id":"58707","ticket_reference":"HDT59792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"underfloor heating not working ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/25","activity_end":"2025-01-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72494","activity_notes":"underfloor heating not working Monday with keys but knock first - after mid day","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 12:24 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 12:25 (sandra)<\/b>waiting on access <\/p>

09\/01\/2025 14:20 (sandra)<\/b>confirmed for Monday 13th with keys but knock first <\/p>

13\/01\/2025 20:06 (michaelk)<\/b>Attended site to investigate the underfloor heating system and to rectify the any issues. Left the heating running fully operational. 2hrs labour 105<\/p>

14\/01\/2025 08:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63116","activity_ticket_id":"58708","ticket_reference":"HDT59793","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"tap issue ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/25","activity_end":"2025-01-15 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72495","activity_notes":"tap issue Kitchen Tap Requires Plumber to remove all waste pipe to gain access to the back of the tap.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 14:15 (System)<\/b>Ticket Created<\/p>

16\/01\/2025 11:21 (michaelk)<\/b>Attended site to investigate kitchen tap issues, however the tap fittings were found corroded beneath the worktop A replacement kitchen tap was quoted. 1hr labour 55<\/p>

16\/01\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63117","activity_ticket_id":"58709","ticket_reference":"HDT59794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"second floor toilet is not flushing in the vacant office4 ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/25","activity_end":"2025-01-22 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72496","activity_notes":"second floor toilet is not flushing in the vacant office4 ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 14:19 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 07:40 (michaelk)<\/b>Attended site to investigate water supply to the commercial shop and office floors. The water meter located in the shops basement ( 92P050104 ) feeds the shop and all office floors. The reason the meter was continually turning was due to a faulty inlet valve in the 2nd floor toilet. The inlet valve and syphon will be replaced once delivered.Note; no other water meters were found that corresponded with the number provided. 3hrs labour 155<\/p>

23\/01\/2025 06:18 (michaelk)<\/b>Attended site to replace internal cistern parts to the 2nd floor toilet. Completed work and left the toilet in full working order. Replaced the syphon, inlet valve and cistern fixing kit and seal. 3hrs labour plus parts, total 199.20 ex vat.<\/p>

23\/01\/2025 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63118","activity_ticket_id":"58710","ticket_reference":"HDT59795","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"undercounter light needs replacing ","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/25","activity_end":"2025-01-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72497","activity_notes":"undercounter light needs replacing can you get here tomorrow (Tuesday) before 11 am as the tenant has to go out ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 14:21 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 15:37 (sandra)<\/b>Between 10 - 12 with keys and knock first <\/p>

13\/01\/2025 11:53 (sandra)<\/b>Tuesday before 11 am<\/p>

15\/01\/2025 14:19 (alan)<\/b>Repair faulty section of under cupboard lights and quote to replace all for new LED as lights under kitchen cupboard are all beginning to go dim<\/p>

15\/01\/2025 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63119","activity_ticket_id":"58711","ticket_reference":"HDT59796","ticket_client":"2165","client_name":"Ayers & Cruiks ","ticket_title":"To service the boiler ","ticket_address_1":"Flat 11","ticket_address_2":"225 West Road ","ticket_town":"Westcliff-on-Sea","ticket_county":null,"ticket_postcode":"SS0 9DE","cs_address_1":"Flat 11","cs_id":"3012","cs_address_2":"225 West Road ","cs_town":"Westcliff-on-Sea","cs_postcode":"SS0 9DE","ticket_client_site":"3012","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/01\/25","activity_end":"2025-01-08 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72498","activity_notes":"To service the boiler ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2025 14:33 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63120","activity_ticket_id":"58712","ticket_reference":"HDT59797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16680 - Floor Refurbishment ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/01\/25","activity_end":"2025-01-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72499","activity_notes":"Floor Refurbishment ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2025 17:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63121","activity_ticket_id":"58713","ticket_reference":"HDT59798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16682 - Secondary glazing ","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/02\/25","activity_end":"2025-02-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72500","activity_notes":"Secondary glazing ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2025 13:49 (jane)<\/b>South East Secondary Glazing have been instructed <\/p>

28\/01\/2025 10:56 (jane)<\/b>Deposit been paid, awaiting lead-time date <\/p>

31\/01\/2025 11:12 (jane)<\/b>Requested access for Wednesday 12th February<\/p>

31\/01\/2025 11:21 (jane)<\/b>Requested access for Wednesday 12th February from 12noon <\/p>

03\/02\/2025 10:45 (jane)<\/b>Confirmed access for 12th February at 12noon - Tenant will provide access <\/p>

12\/02\/2025 09:46 (jane)<\/b>Glaziers attending earlier at 10am today - access via tenants <\/p>

12\/02\/2025 12:04 (iain)<\/b>Access for secondary glazing.<\/p>

12\/02\/2025 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63122","activity_ticket_id":"58714","ticket_reference":"HDT59799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16691 - Water damage redecoration","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/01\/25","activity_end":"2025-01-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72501","activity_notes":"Water damage redecoration booked for Monday 20th with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2025 09:53 (sandra)<\/b>FM - book the visit for about 3 weeks check its dry first <\/p>

14\/01\/2025 09:04 (sandra)<\/b>access requested for 20th <\/p>

14\/01\/2025 10:53 (sandra)<\/b>confirmed with tenant for 20th 9am <\/p>

21\/01\/2025 10:43 (jack)<\/b>Done<\/p>

21\/01\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63123","activity_ticket_id":"58686","ticket_reference":"HDT59771","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"relocation of furniture ","ticket_address_1":"4a\/4b Frederick Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"4a\/4b Frederick Place ","cs_id":"3076","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3076","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/01\/25","activity_end":"2025-01-08 15:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72502","activity_notes":"Please arrange for the reception furniture in the above property to be relocated to the basement bike store.Report to James on site Wednesday Morning.","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2025 15:10 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 13:37 (alan)<\/b>Move furniture to basement bike store from ground floor <\/p>

08\/01\/2025 14:32 (roy)<\/b>With Alan<\/p>

08\/01\/2025 15:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63124","activity_ticket_id":"58715","ticket_reference":"HDT59800","ticket_client":"2164","client_name":"DRD Partnership ","ticket_title":"list of works ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/25","activity_end":"2025-01-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72503","activity_notes":"list of works 1)Our cabinet door has come off its rails and I think the connection is broken (Images attached)2)Dishwasher needs to be screwed in tighter as its moving about3)The kitchen floorboard is completely off. We often get pest control in, and they take the board off and it seems to break every time. Can we look at maybe a different type of clip or locking system we can put in.DRD Partnership ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 15:31 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 09:31 (sandra)<\/b>access requested awaiting confirmation <\/p>

09\/01\/2025 11:17 (sandra)<\/b>confirmed Wednesday 15th. office open 9am - 4pm contact Kathryn<\/p>

15\/01\/2025 13:36 (iain)<\/b>Refitted kitchen plinth.Refixed dishwasher.Repaired cabinet doors and lock. <\/p>

15\/01\/2025 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63125","activity_ticket_id":"58716","ticket_reference":"HDT59801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/25","activity_end":"2025-01-09 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72504","activity_notes":"no hot water ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2025 16:42 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 16:43 (sandra)<\/b>Can we please investigate tomorrow no hot water in the flat?<\/p>

10\/01\/2025 06:57 (michaelk)<\/b>Attended site to investigate reported hot water issue. Tested all outlets ( basin, sink and shower ) for correct operation inline with the boiler performance. No fault was found and the boiler was left fully operational. 2hrs labour 105<\/p>

10\/01\/2025 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63126","activity_ticket_id":"58717","ticket_reference":"HDT59802","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"washing machine door not working ","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 9","cs_id":"2196","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2196","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/01\/25","activity_end":"2025-01-08 17:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72505","activity_notes":"washing machine door not working ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2025 16:53 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 09:14 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63127","activity_ticket_id":"58718","ticket_reference":"HDT59803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"our dishwasher is displaying error code E-15 - related to a leak. ","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/01\/25","activity_end":"2025-01-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72506","activity_notes":"our dishwasher is displaying error code E-15 - related to a leak. ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2025 09:07 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 09:55 (sandra)<\/b>booked for Wednesday 15th waiting on access information <\/p>

10\/01\/2025 11:20 (sandra)<\/b>access confirmed with tenant on Wednesday 16th 10 - 2pm<\/p>

14\/01\/2025 11:07 (jane)<\/b>For Thursday, 16th of Jan between 10 and 2pm - Tenant for access <\/p>

17\/01\/2025 12:13 (sandra)<\/b>The engineer found that body is damaged. Please note dishwasher is beyond repair.quote to replace <\/p>

21\/01\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63128","activity_ticket_id":"58719","ticket_reference":"HDT59804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Outside Lighting faulty.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/25","activity_end":"2025-01-09 10:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72507","activity_notes":" Outside Lighting faulty.","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2025 09:12 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 10:44 (alan)<\/b>Replace blown fuse to outside light Test and leave working <\/p>

09\/01\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63129","activity_ticket_id":"58545","ticket_reference":"HDT59630","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"toilet leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/25","activity_end":"2025-01-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72508","activity_notes":"Keys for access on Monday 13th January (but knock first) Alan is going into the property too upstairs ensuite toilet has a slow leak when flushed. right hand side under bowl ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:06 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 16:07 (sandra)<\/b>waiting on access <\/p>

07\/01\/2025 12:48 (sandra)<\/b>access requested <\/p>

10\/01\/2025 10:39 (sandra)<\/b>Sue has emailed tenant, waiting for confirmation <\/p>

10\/01\/2025 16:34 (jane)<\/b>Keys for access on Monday 13th January (but knock first)<\/p>

13\/01\/2025 13:20 (alan)<\/b>Repair lights on staircase and order parts for bedroom Lights <\/p>

13\/01\/2025 20:13 (michaelk)<\/b>Attended site to investigate the ensuite toilet as reported. There's was a run of water out of the lower part of the pan when flushed. This will require the toilet to be removed and depending on what we find replacement parts fitted. 1hr labour 55<\/p>

14\/01\/2025 10:05 (jane)<\/b>The back to wall pan needs to be removed in order to see what the issue is. The best way forward is to carry out the work and to allow for replacing the flush cone and sealant and pan connector.Completing the job this way would mean that we only remove the pan once.<\/p>

14\/01\/2025 10:26 (sandra)<\/b>rescheduled for 14th with keys <\/p>

14\/01\/2025 11:06 (sandra)<\/b>lighting engineer confirmed for 15th<\/p>

15\/01\/2025 07:29 (michaelk)<\/b>Attended site to remove the back to wall toilet and to repair the leak damaging the toilet ceiling downstairs. Replaced the flush cone and cleaned the residual mastik and plumbers mait which had been put in to the seals. Re-fitted the toilet and resealed the pan on completion of testing. Left in full working order. 4hrs labour plus parts, total 255 ex vat.<\/p>

15\/01\/2025 09:49 (jane)<\/b>Attended site to investigate the ensuite toilet as reported. There's was a run of water out of the lower part of the pan when flushed. This will require the toilet to be removed and depending on what we find replacement parts fittedAttended site to remove the back to wall toilet and to repair the leak damaging the toilet ceiling downstairs. Replaced the flush cone and cleaned the residual mastic and plumbers mate which had been put in to the seals. Re-fitted the toilet and resealed the pan on completion of testing. Left in full working order - Email Sent<\/b><\/p>

16\/01\/2025 11:48 (alan)<\/b>Return to site and remove 5 faulty transformer from bedroom light fittings and install new main voltage LED lamp holders and lamps into the existing fittings <\/p>

16\/01\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63130","activity_ticket_id":"58720","ticket_reference":"HDT59805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiator not getting hot in room 6","ticket_address_1":"4 Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 6EY","cs_address_1":"4 Dansey Place","cs_id":"2920","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 6EY","ticket_client_site":"2920","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/01\/25","activity_end":"2025-01-10 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72509","activity_notes":"Radiator not getting hot in room 6with keys from Lilian. Please call her ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2025 10:31 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 10:32 (sandra)<\/b>waiting on access from Greg - date\/time<\/p>

10\/01\/2025 11:59 (sandra)<\/b>with keys <\/p>

13\/01\/2025 08:38 (michaelk)<\/b>Attended site to re-pressurise the heating system and to leave running fully operational. 1hr labour 55<\/p>

13\/01\/2025 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63131","activity_ticket_id":"58627","ticket_reference":"HDT59712","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Window is not closing:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"3075","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"10\/01\/25","activity_end":"2025-01-10 10:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72510","activity_notes":"Window is not closing:Please note this will be paid by the residential team","activity_timesheet":null,"ticket_notes_combined":"

01\/01\/2025 19:14 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 08:49 (roy)<\/b>At first couldn't find the window concerned.Tenant pointed out velux skylight blind not shutting causing too much light at night. Shut blindThen we found the window hidden behind the bed.Spiral sash catching and wasn't able to separate NTR<\/p>

10\/01\/2025 08:58 (jane)<\/b>Twentytwenty attending late morning today <\/p>

10\/01\/2025 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63132","activity_ticket_id":"58721","ticket_reference":"HDT59806","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Light not working to first floor kitchen area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/25","activity_end":"2025-01-09 13:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72511","activity_notes":"Light not working to first floor kitchen area ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2025 11:15 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 10:55 (alan)<\/b>Replace blown lamps to kitchen light <\/p>

10\/01\/2025 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63133","activity_ticket_id":"58653","ticket_reference":"HDT59738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"washing machine not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/25","activity_end":"2025-01-15 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72512","activity_notes":"Shaver socket on order ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 13:04 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 13:04 (sandra)<\/b>with keys today <\/p>

02\/01\/2025 16:54 (roy)<\/b>Need Repair AidMachine is working but not filling up or spinning if requested Water supply is ok<\/p>

03\/01\/2025 12:13 (sandra)<\/b>requested Wednesday\/Thursday <\/p>

03\/01\/2025 14:14 (sandra)<\/b>booked 10 - 2pm on Wednesday 8th. awaiting access details from tenant <\/p>

03\/01\/2025 14:55 (sandra)<\/b>confirmed with keys <\/p>

09\/01\/2025 10:23 (roy)<\/b>With Repair Aid All ok<\/p>

09\/01\/2025 11:58 (jane)<\/b>Washing machine has been repaired, shaver socket on order for the bathroom - Email Sent<\/b><\/p>

15\/01\/2025 12:31 (roy)<\/b>Remove\/Replace shaver socket<\/p>

15\/01\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63134","activity_ticket_id":"58722","ticket_reference":"HDT59807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Install new coat hooks","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"10\/01\/25","activity_end":"2025-01-10 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72513","activity_notes":"Install new coat hooks","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2025 12:07 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 13:24 (nick)<\/b>Had to glue the screw covers on as they kept popping off<\/p>

10\/01\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63135","activity_ticket_id":"58559","ticket_reference":"HDT59644","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16666 - Re-glazing of window ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"10\/01\/25","activity_end":"2025-01-10 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72514","activity_notes":"To provide access for the glaziers on Friday. They will contact the office on the day with an ETA.Re-glazing of window ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2024 09:43 (sandra)<\/b>waiting on confirmation for 18th<\/p>

17\/12\/2024 14:52 (sandra)<\/b>rebooked for Thursday 19th waiting on confirmation of access <\/p>

17\/12\/2024 16:45 (sandra)<\/b>no access on 19th waiting on date for the New Year as agreed with Sue <\/p>

07\/01\/2025 10:51 (sandra)<\/b>date requested from PG<\/p>

07\/01\/2025 11:07 (sandra)<\/b>PG requested 10th or 13th for access.Waiting for confirmation <\/p>

09\/01\/2025 11:11 (sandra)<\/b>confirmed 10th<\/p>

10\/01\/2025 11:49 (nick)<\/b>Access given to glazing company, job done and all tidied up.<\/p>

10\/01\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63136","activity_ticket_id":"58723","ticket_reference":"HDT59808","ticket_client":"2116","client_name":"Bancone ","ticket_title":"u band on sink is leaking ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/25","activity_end":"2025-01-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72515","activity_notes":"u band on sink is leaking ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2025 12:38 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 08:28 (roy)<\/b>Retightened waste All okHe wants a quote to replace the waste and p trap<\/p>

10\/01\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63137","activity_ticket_id":"58724","ticket_reference":"HDT59809","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16695 - Basic annual clean\/service of Dyson hand dryers ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/25","activity_end":"2025-01-23 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72516","activity_notes":"Basic annual clean\/service of Dyson hand dryers ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2025 14:02 (sandra)<\/b>booked for 14th<\/p>

22\/01\/2025 15:03 (sandra)<\/b>Booked for 23rd <\/p>

23\/01\/2025 10:28 (alan)<\/b>Quoted works <\/p>

23\/01\/2025 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63138","activity_ticket_id":"58725","ticket_reference":"HDT59810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16658 - To replace broken sealed unit to top sash window ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"24\/01\/25","activity_end":"2025-01-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72517","activity_notes":"To replace broken sealed unit to top sash window ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2025 14:13 (sandra)<\/b>sent to PG to order <\/p>

10\/01\/2025 09:16 (jane)<\/b>Update from Prentice Glass : We will order the sealed unit and advise when ready for glazing<\/p>

16\/01\/2025 16:26 (jane)<\/b>Chased Prentice Glass for a date <\/p>

22\/01\/2025 10:07 (sandra)<\/b>tenant confirmed for Friday. Prentice Glass has not replied for confirmation. Emailed again <\/p>

22\/01\/2025 10:34 (sandra)<\/b>confirmed Friday 24th<\/p>

24\/01\/2025 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63139","activity_ticket_id":"58726","ticket_reference":"HDT59811","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 15th and Thursday 16th January 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"15\/01\/25","activity_end":"2025-01-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72518","activity_notes":"For Handyman Services for Wednesday 15th and Thursday 16th January 2025","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2025 14:29 (System)<\/b>Ticket Created<\/p>

16\/01\/2025 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63140","activity_ticket_id":"58727","ticket_reference":"HDT59812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant locked out:","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/25","activity_end":"2025-01-10 08:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72519","activity_notes":"Tenant locked out:","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 08:18 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 08:29 (roy)<\/b>Broken key in lock and unable to remove.Gained access into flat and removed lock.NTR today to reinstate lock<\/p>

10\/01\/2025 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63141","activity_ticket_id":"58728","ticket_reference":"HDT59813","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"fridge not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/01\/25","activity_end":"2025-01-15 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72520","activity_notes":"fridge not working ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2025 09:22 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 11:12 (sandra)<\/b>booked for Thursday 16th<\/p>

17\/01\/2025 12:13 (sandra)<\/b>quote sent to repair. compressor needs replacing <\/p>

21\/01\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63142","activity_ticket_id":"58729","ticket_reference":"HDT59814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/25","activity_end":"2025-01-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72521","activity_notes":"Gas compliance testing without PATengineer on site on the 16th so no keys needed ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 09:32 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 09:34 (sandra)<\/b>To be carried out 16th or 17th same day as other engineer is on site <\/p>

17\/01\/2025 15:09 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/01\/2025 15:12 (michaelk)<\/b>Supplied and fitted replacement co alarm, 1hr labour plus part, total 81.99 ex vat.<\/p>

22\/01\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63143","activity_ticket_id":"58730","ticket_reference":"HDT59815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT59812 Follow-Up - To repair lock to door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/25","activity_end":"2025-01-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72522","activity_notes":"HDT59812 Follow-Up- To repair lock to door ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2025 09:58 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 10:03 (jane)<\/b>Requested access for 3pm today <\/p>

10\/01\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63144","activity_ticket_id":"58731","ticket_reference":"HDT59816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16698 - Electrical Remedial Works ","ticket_address_1":"Flat 1","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"499","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"499","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/25","activity_end":"2025-01-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72523","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 12:11 (sandra)<\/b>Please can the engineer call us 30 minutes before your arrival on 0330 0240 102 so we can ensure that someone is on-site to provide access to the apartments, please ask the engineer not to knock on the door.<\/p>

14\/01\/2025 13:46 (alan)<\/b>Quoted works <\/p>

14\/01\/2025 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63145","activity_ticket_id":"58732","ticket_reference":"HDT59817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16697 - Electrical Remedial Works ","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/25","activity_end":"2025-01-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72524","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 12:12 (sandra)<\/b>Please can the engineer call us 30 minutes before your arrival on 0330 0240 102 so we can ensure that someone is on-site to provide access to the apartments, please ask the engineer not to knock on the door.<\/p>

15\/01\/2025 14:10 (alan)<\/b>Quoted works <\/p>

15\/01\/2025 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63146","activity_ticket_id":"58733","ticket_reference":"HDT59818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16696 - Electrical Remedial Works ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/25","activity_end":"2025-01-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72525","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 12:12 (sandra)<\/b>Please can the engineer call us 30 minutes before your arrival on 0330 0240 102 so we can ensure that someone is on-site to provide access to the apartments, please ask the engineer not to knock on the door.<\/p>

22\/01\/2025 13:55 (alan)<\/b>Quoted works <\/p>

22\/01\/2025 14:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63148","activity_ticket_id":"58734","ticket_reference":"HDT59819","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16694 - To replace heat alarm and smoke alarm ","ticket_address_1":"Flat 8","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/25","activity_end":"2025-01-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72527","activity_notes":"To replace heat alarm and smoke alarm ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 11:19 (sandra)<\/b>access requested for Monday 20th 9am <\/p>

10\/01\/2025 11:29 (sandra)<\/b>confirmed tenant at home for access 20th <\/p>

20\/01\/2025 14:53 (alan)<\/b>Quoted works <\/p>

20\/01\/2025 14:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63149","activity_ticket_id":"58735","ticket_reference":"HDT59820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16631 - Redecoration Works ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"22\/01\/25","activity_end":"2025-01-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72528","activity_notes":"Redecoration Works booked for 16th vacant ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 11:10 (sandra)<\/b>booked for 16th <\/p>

21\/01\/2025 10:58 (sandra)<\/b>Finishing Tuesday 21st <\/p>

23\/01\/2025 17:50 (jack)<\/b>Additional 100 added due to water damage appearing after original quote. This has been discussed with Lilian. Final price 1010<\/p>

23\/01\/2025 19:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63150","activity_ticket_id":"58736","ticket_reference":"HDT59821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/25","activity_end":"2025-01-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72529","activity_notes":"List of works remove hooks n stickers (if any) -measure living room and , 2x bedroom windows for roller blinds-switches to turn on\/off the correct way -ensuite bathroom to reseal dark grey? Similar seal to the shower cubicle and washbasin. and reseal all corners in the bathroom.with keys 27th","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 11:42 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 11:43 (sandra)<\/b>booked with keys for 15th<\/p>

22\/01\/2025 10:16 (sandra)<\/b>requested for the 27th<\/p>

23\/01\/2025 09:49 (sandra)<\/b>with keys on 27th<\/p>

27\/01\/2025 10:36 (travis)<\/b>Attended and cut out all perished mastic seals in ensuite bathroom,Cleaned work area and applied new silicone to match existing in shower (anthracite).<\/p>

13\/02\/2025 07:40 (alan)<\/b>Look at switches and make sure they are all the correct way up Order new lights for under kitchen cupboards <\/p>

13\/02\/2025 08:58 (jane)<\/b>Inspected switches and make sure they are all the correct way up Ordered new lights for under kitchen cupboards - Email Sent<\/b><\/p>

28\/02\/2025 22:58 (alan)<\/b>Replace blown cooker hood lamps Repair lights under kitchen cupboard Check all light switches are up the right way Final checks <\/p>

02\/03\/2025 19:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63151","activity_ticket_id":"58737","ticket_reference":"HDT59822","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16630 - Redecoration works ","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/01\/25","activity_end":"2025-01-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72530","activity_notes":"Redecoration works booked 16th with keystenant moves in on 25th","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 11:56 (sandra)<\/b>booked for 16th tenant moves in on 25th<\/p>

21\/01\/2025 08:48 (jack)<\/b>Done<\/p>

21\/01\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63152","activity_ticket_id":"58738","ticket_reference":"HDT59823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16704 - Replacement blind to bedroom ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/25","activity_end":"2025-01-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72531","activity_notes":"Replacement blind to bedroom keys for access but knock first ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 11:58 (sandra)<\/b>Due for delivery on 24th January<\/p>

23\/01\/2025 12:14 (sandra)<\/b>access requested for Tuesday 28th<\/p>

27\/01\/2025 16:00 (sandra)<\/b>confirmed for 9am with tenant Tuesday <\/p>

28\/01\/2025 09:26 (travis)<\/b>Attended above property as instructed and found tenant to be ill and requested the job be rebooked in at a later date,Please can this be arranged.<\/p>

28\/01\/2025 10:04 (sandra)<\/b>emailed for access on Friday 31st if the tenant is feeling better <\/p>

30\/01\/2025 10:42 (sandra)<\/b>contacted tenant again for access <\/p>

31\/01\/2025 09:10 (sandra)<\/b>access confirmed <\/p>

31\/01\/2025 10:31 (travis)<\/b>New blind fitted,Old blinds disposed off.<\/p>

31\/01\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63153","activity_ticket_id":"58739","ticket_reference":"HDT59824","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16689 - Replacement inner glass to oven ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/01\/25","activity_end":"2025-01-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72532","activity_notes":"Replacement inner glass to oven ","activity_timesheet":null,"ticket_notes_combined":"

10\/01\/2025 12:09 (sandra)<\/b>sent to RA to order part <\/p>

10\/01\/2025 12:24 (sandra)<\/b>provisonally booked for 16th 12 - 6pm.RA to confirm glass has arrived. <\/p>

16\/01\/2025 12:54 (roy)<\/b>With Repair Aid<\/p>

17\/01\/2025 12:14 (sandra)<\/b>repaired <\/p>

21\/01\/2025 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63154","activity_ticket_id":"58740","ticket_reference":"HDT59825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hand-basin leaking and hot tap issue - Keys for access ","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/01\/25","activity_end":"2025-01-10 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72533","activity_notes":"Hand-basin leaking and hot tap issue - Keys for access The Hand basin in bathroom is leaking and flooding the floor into the bedroom next door It also takes a long time for the hot water to reach the tap at this hand-basin. Please can the plumber take a look in case the tap also needs replacing.","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 13:14 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 15:57 (roy)<\/b>Retightened pop up wasteNothing wrong with hot tap<\/p>

10\/01\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63155","activity_ticket_id":"58741","ticket_reference":"HDT59826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant reported electric shock from light switch - Attending this afternoon ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/01\/25","activity_end":"2025-01-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72534","activity_notes":"Tenant reported electric shock from light switch - Attending this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 13:29 (System)<\/b>Ticket Created<\/p>

13\/01\/2025 10:26 (alan)<\/b>Investigate tenant getting possible shock from light switch in bedroomTested through no faults on circuit found, circuit protection in distribution board found to be working correctlyWould suggest it must have been a static shock the tenant, as no faults found on circuit<\/p>

13\/01\/2025 11:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63156","activity_ticket_id":"58742","ticket_reference":"HDT59827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16699 - Electrical Remedial Works ","ticket_address_1":"Flat 1","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/25","activity_end":"2025-01-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72535","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 13:41 (jane)<\/b>Access through Adriana - Parts in process of being ordered -approximately 2 weeks lead-time on parts <\/p>

17\/01\/2025 16:50 (sandra)<\/b>access requested <\/p>

20\/01\/2025 10:30 (sandra)<\/b>access Wednesday 22nd anytime from 11 am confirmed<\/p>

23\/01\/2025 07:28 (alan)<\/b>Quoted remedial works <\/p>

23\/01\/2025 07:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63157","activity_ticket_id":"58743","ticket_reference":"HDT59828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16700 - Electrical Remedial Works ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/25","activity_end":"2025-01-22 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72536","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 13:43 (jane)<\/b>Access through Adriana - Parts in process of being ordered -approximately 2 weeks lead-time on parts<\/p>

17\/01\/2025 16:51 (sandra)<\/b>access requested<\/p>

20\/01\/2025 10:30 (sandra)<\/b>access Wednesday 22nd anytime from 11 am confirmed<\/p>

22\/01\/2025 14:11 (alan)<\/b>Quoted works <\/p>

22\/01\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63158","activity_ticket_id":"58744","ticket_reference":"HDT59829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16701 - Electrical Remedial Works ","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/25","activity_end":"2025-01-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72537","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 13:50 (jane)<\/b>Access through Adriana - Parts in process of being ordered -approximately 2 weeks lead-time on parts<\/p>

17\/01\/2025 16:51 (sandra)<\/b>access requested <\/p>

20\/01\/2025 10:29 (sandra)<\/b>access Tuesday 21st anytime from 11 am confirmed <\/p>

22\/01\/2025 14:33 (alan)<\/b>Quoted works <\/p>

22\/01\/2025 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63159","activity_ticket_id":"58745","ticket_reference":"HDT59830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16702 - Electrical Remedial Works ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/25","activity_end":"2025-01-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72538","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 13:51 (jane)<\/b>Access through Adriana - Parts in process of being ordered -approximately 2 weeks lead-time on parts<\/p>

17\/01\/2025 16:52 (sandra)<\/b>access requested <\/p>

20\/01\/2025 10:29 (sandra)<\/b>access Tuesday 21st anytime from 11 am confirmed<\/p>

22\/01\/2025 13:59 (alan)<\/b>Quoted works <\/p>

22\/01\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63160","activity_ticket_id":"58746","ticket_reference":"HDT59831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/01\/25","activity_end":"2025-01-11 13:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72539","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

11\/01\/2025 13:56 (System)<\/b>Ticket Created<\/p>

12\/01\/2025 12:28 (roy)<\/b>Two visitsFirst attended site and reset immersion on thermostatLeft it working 2 hrs later hhad a call to say it want working but on arrival found it was perfect<\/p>

12\/01\/2025 13:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63161","activity_ticket_id":"58747","ticket_reference":"HDT59832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 1","cs_id":"1014","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"1014","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/25","activity_end":"2025-01-12 13:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72540","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2025 13:01 (System)<\/b>Ticket Created<\/p>

12\/01\/2025 20:24 (roy)<\/b>No hot water or heating but tried calling tenant but no answer Helpdesk said that they would be in.On arrival tenant said hot water was ok.Called number again and they said they had moved out.Called helpdesk again and can't explain what is going on<\/p>

13\/01\/2025 09:56 (sandra)<\/b>fed back to client and awaiting further instruction <\/p>

21\/01\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63162","activity_ticket_id":"58748","ticket_reference":"HDT59833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue:","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/25","activity_end":"2025-01-12 20:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72541","activity_notes":"Boiler issue:","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2025 20:05 (System)<\/b>Ticket Created<\/p>

12\/01\/2025 20:25 (roy)<\/b>Repressured system Reset immersion All ok<\/p>

13\/01\/2025 08:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63163","activity_ticket_id":"58749","ticket_reference":"HDT59834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light in security cabin is not working ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/25","activity_end":"2025-01-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72542","activity_notes":"light in security cabin is not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2025 09:20 (System)<\/b>Ticket Created<\/p>

13\/01\/2025 13:19 (alan)<\/b>No fault with light Security reported water leaking through the light. Someone will need to have a look to investigate where the link was coming from.<\/p>

16\/01\/2025 10:28 (iain)<\/b>Seal roof.<\/p>

16\/01\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63164","activity_ticket_id":"58750","ticket_reference":"HDT59835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Internal door leading to bin room - maglock isn't working.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/25","activity_end":"2025-01-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72543","activity_notes":"Internal door leading to bin room - maglock isn't working.","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2025 09:40 (System)<\/b>Ticket Created<\/p>

13\/01\/2025 13:16 (alan)<\/b>All found to be working Apparently its unlocking at night, this must be something in the programming of the access control equipment <\/p>

14\/01\/2025 09:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63165","activity_ticket_id":"58751","ticket_reference":"HDT59836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replacement toilet seat ","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2862","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2862","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/25","activity_end":"2025-01-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72544","activity_notes":"replacement toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2025 10:22 (System)<\/b>Ticket Created<\/p>

13\/01\/2025 16:14 (sandra)<\/b>access with keys on Wednesday 15th <\/p>

16\/01\/2025 10:29 (iain)<\/b>Supply and fit new toilet seat.<\/p>

16\/01\/2025 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63166","activity_ticket_id":"58545","ticket_reference":"HDT59630","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"toilet leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/25","activity_end":"2025-01-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72545","activity_notes":"staircase lightsbedroom lights ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:06 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 16:07 (sandra)<\/b>waiting on access <\/p>

07\/01\/2025 12:48 (sandra)<\/b>access requested <\/p>

10\/01\/2025 10:39 (sandra)<\/b>Sue has emailed tenant, waiting for confirmation <\/p>

10\/01\/2025 16:34 (jane)<\/b>Keys for access on Monday 13th January (but knock first)<\/p>

13\/01\/2025 13:20 (alan)<\/b>Repair lights on staircase and order parts for bedroom Lights <\/p>

13\/01\/2025 20:13 (michaelk)<\/b>Attended site to investigate the ensuite toilet as reported. There's was a run of water out of the lower part of the pan when flushed. This will require the toilet to be removed and depending on what we find replacement parts fitted. 1hr labour 55<\/p>

14\/01\/2025 10:05 (jane)<\/b>The back to wall pan needs to be removed in order to see what the issue is. The best way forward is to carry out the work and to allow for replacing the flush cone and sealant and pan connector.Completing the job this way would mean that we only remove the pan once.<\/p>

14\/01\/2025 10:26 (sandra)<\/b>rescheduled for 14th with keys <\/p>

14\/01\/2025 11:06 (sandra)<\/b>lighting engineer confirmed for 15th<\/p>

15\/01\/2025 07:29 (michaelk)<\/b>Attended site to remove the back to wall toilet and to repair the leak damaging the toilet ceiling downstairs. Replaced the flush cone and cleaned the residual mastik and plumbers mait which had been put in to the seals. Re-fitted the toilet and resealed the pan on completion of testing. Left in full working order. 4hrs labour plus parts, total 255 ex vat.<\/p>

15\/01\/2025 09:49 (jane)<\/b>Attended site to investigate the ensuite toilet as reported. There's was a run of water out of the lower part of the pan when flushed. This will require the toilet to be removed and depending on what we find replacement parts fittedAttended site to remove the back to wall toilet and to repair the leak damaging the toilet ceiling downstairs. Replaced the flush cone and cleaned the residual mastic and plumbers mate which had been put in to the seals. Re-fitted the toilet and resealed the pan on completion of testing. Left in full working order - Email Sent<\/b><\/p>

16\/01\/2025 11:48 (alan)<\/b>Return to site and remove 5 faulty transformer from bedroom light fittings and install new main voltage LED lamp holders and lamps into the existing fittings <\/p>

16\/01\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63167","activity_ticket_id":"58628","ticket_reference":"HDT59713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/25","activity_end":"2025-01-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72546","activity_notes":"Inter-tenancy checksreplace all beading around floorreplace kitchen plinths ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 09:47 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 09:47 (sandra)<\/b>tenant moves in on 23rd January <\/p>

02\/01\/2025 15:49 (travis)<\/b>Itc works.<\/p>

06\/01\/2025 20:03 (michaelk)<\/b>Completed the heating system checks. No faults were found, 2hrs labour 105<\/p>

09\/01\/2025 09:12 (alan)<\/b>Refix loose floor sockets, replace blown lamps and replace lamp shades <\/p>

09\/01\/2025 10:57 (jane)<\/b>Confirmed by MDR <\/p>

13\/01\/2025 12:25 (travis)<\/b>General maintenance works to complete itc,Replacement\/reinstated floor edge beading,Main door handle ect.<\/p>

13\/01\/2025 13:36 (sandra)<\/b>keys for the 20th <\/p>

16\/01\/2025 12:07 (travis)<\/b>Reattended and repaired main door handle and fitted new kitchen plinths <\/p>

17\/01\/2025 07:40 (michaelk)<\/b>Attended site to cap off the shower section to the bath mixer as lilian required. 1hr labour plus part, total 59 ex vat.<\/p>

17\/01\/2025 11:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63168","activity_ticket_id":"58752","ticket_reference":"HDT59837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"adjust fire-resisting door ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/01\/25","activity_end":"2025-01-13 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72547","activity_notes":"adjust fire-resisting door which is closing ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2025 14:20 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 07:44 (iain)<\/b>Overhauled fire door.<\/p>

14\/01\/2025 08:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63169","activity_ticket_id":"58753","ticket_reference":"HDT59838","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"power sockets not working ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/25","activity_end":"2025-01-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72548","activity_notes":"look and fix the power sockets at the common areas for 16a Rupert St.Only the one at the ground floor is working","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2025 14:46 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 08:39 (alan)<\/b>Investigate sockets in common parts not working Found RCBO in distribution board to be tripped, reset, tested and left working <\/p>

14\/01\/2025 09:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63170","activity_ticket_id":"58754","ticket_reference":"HDT59839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light out on second floor landing ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/25","activity_end":"2025-01-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72549","activity_notes":"light out on second floor landing ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2025 16:38 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 13:48 (alan)<\/b>Replace blown lamp in common parts <\/p>

14\/01\/2025 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63171","activity_ticket_id":"58755","ticket_reference":"HDT59840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leaking radiator ","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/25","activity_end":"2025-01-14 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72550","activity_notes":"leaking radiator ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 09:06 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 07:34 (michaelk)<\/b>Attended site to investigate leaking radiator. Drained radiator and removed and resealed tail extension and upper cap. Left in full working order. 2hrs labour 105<\/p>

15\/01\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63172","activity_ticket_id":"58756","ticket_reference":"HDT59841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace toilet seat to ladies toilet which has sign up \"out of order\"","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/05\/25","activity_end":"2025-05-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72551","activity_notes":"replace toilet seat to ladies toilet which has sign up "out of order"We supplied a spare toilet seat previously ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2025 09:15 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 14:31 (sandra)<\/b>still waiting on delivery <\/p>

28\/01\/2025 09:42 (sandra)<\/b>due into stock on 7th February <\/p>

14\/02\/2025 07:44 (iain)<\/b>Toilet seat. No broken one found.<\/p>

20\/05\/2025 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63173","activity_ticket_id":"58432","ticket_reference":"HDT59517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 19:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72552","activity_notes":"Kitchen tap on order ","activity_timesheet":"2","ticket_notes_combined":"

29\/11\/2024 09:37 (System)<\/b>Ticket Created<\/p>

29\/11\/2024 09:38 (sandra)<\/b>booked for 14th Jan <\/p>

02\/01\/2025 12:18 (sandra)<\/b>new tenant moves in on 20th<\/p>

07\/01\/2025 15:36 (sandra)<\/b>tenant moves in on 19th <\/p>

14\/01\/2025 15:57 (iain)<\/b>ITC'S.<\/p>

15\/01\/2025 07:32 (michaelk)<\/b>Attended site to test all of the electrical heating and water plant. There was 1 x heating panel not working and the towel rail requires a new element and thermo oil. The kitchen tap was also found leaking through the cold cartridge. All items will.be ordered for replacement. 2hrs labour 105<\/p>

15\/01\/2025 09:22 (iain)<\/b>ITC'S.<\/p>

15\/01\/2025 09:29 (jane)<\/b>Attended site and found that the kitchen tap was leaking when operated. A replacement tap will be ordered. - Email Sent<\/b><\/p>

23\/01\/2025 11:58 (sandra)<\/b>access requested <\/p>

27\/01\/2025 07:51 (michaelk)<\/b>Attended site to replace the kitchen tap. Completed work and left in full working order. 2hrs labour plus parts, total 221.99 ex vat.<\/p>

27\/01\/2025 18:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63174","activity_ticket_id":"58545","ticket_reference":"HDT59630","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"toilet leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/25","activity_end":"2025-01-14 19:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72553","activity_notes":"Continue with toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2024 16:06 (System)<\/b>Ticket Created<\/p>

12\/12\/2024 16:07 (sandra)<\/b>waiting on access <\/p>

07\/01\/2025 12:48 (sandra)<\/b>access requested <\/p>

10\/01\/2025 10:39 (sandra)<\/b>Sue has emailed tenant, waiting for confirmation <\/p>

10\/01\/2025 16:34 (jane)<\/b>Keys for access on Monday 13th January (but knock first)<\/p>

13\/01\/2025 13:20 (alan)<\/b>Repair lights on staircase and order parts for bedroom Lights <\/p>

13\/01\/2025 20:13 (michaelk)<\/b>Attended site to investigate the ensuite toilet as reported. There's was a run of water out of the lower part of the pan when flushed. This will require the toilet to be removed and depending on what we find replacement parts fitted. 1hr labour 55<\/p>

14\/01\/2025 10:05 (jane)<\/b>The back to wall pan needs to be removed in order to see what the issue is. The best way forward is to carry out the work and to allow for replacing the flush cone and sealant and pan connector.Completing the job this way would mean that we only remove the pan once.<\/p>

14\/01\/2025 10:26 (sandra)<\/b>rescheduled for 14th with keys <\/p>

14\/01\/2025 11:06 (sandra)<\/b>lighting engineer confirmed for 15th<\/p>

15\/01\/2025 07:29 (michaelk)<\/b>Attended site to remove the back to wall toilet and to repair the leak damaging the toilet ceiling downstairs. Replaced the flush cone and cleaned the residual mastik and plumbers mait which had been put in to the seals. Re-fitted the toilet and resealed the pan on completion of testing. Left in full working order. 4hrs labour plus parts, total 255 ex vat.<\/p>

15\/01\/2025 09:49 (jane)<\/b>Attended site to investigate the ensuite toilet as reported. There's was a run of water out of the lower part of the pan when flushed. This will require the toilet to be removed and depending on what we find replacement parts fittedAttended site to remove the back to wall toilet and to repair the leak damaging the toilet ceiling downstairs. Replaced the flush cone and cleaned the residual mastic and plumbers mate which had been put in to the seals. Re-fitted the toilet and resealed the pan on completion of testing. Left in full working order - Email Sent<\/b><\/p>

16\/01\/2025 11:48 (alan)<\/b>Return to site and remove 5 faulty transformer from bedroom light fittings and install new main voltage LED lamp holders and lamps into the existing fittings <\/p>

16\/01\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63175","activity_ticket_id":"58757","ticket_reference":"HDT59842","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"to remove items from the roof","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/25","activity_end":"2025-01-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72554","activity_notes":"For Friday 17th January between 11am and 3pm to remove items from the roofAccess through Flat 9 Terrace Engineer will need to collect these keys85 B5 KEY NUMBER TO THE FLAT 986 B5 key number for terrace door in flat 9","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 10:18 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 10:19 (sandra)<\/b>Friday 17th and access will be available between 11:00-15:00<\/p>

14\/01\/2025 10:55 (jane)<\/b>Confirmed for Friday 17th January, access will be available between 11:00-15:00. <\/p>

14\/01\/2025 11:04 (sandra)<\/b>Engineer will need to collect these keys85 B5 KEY NUMBER TO THE FLAT 986 B5 key number for terrace door in flat 9<\/p>

17\/01\/2025 13:41 (travis)<\/b>Collected keys and gained access to above property roof,Cleared unwanted items .Disposed off at recycling centre.<\/p>

17\/01\/2025 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63176","activity_ticket_id":"58758","ticket_reference":"HDT59843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bollard has been knocked down ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/25","activity_end":"2025-01-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72555","activity_notes":"Bollard has been knocked down ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 11:19 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 16:00 (travis)<\/b>Refitted bollard outside security hut.<\/p>

15\/01\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63177","activity_ticket_id":"58759","ticket_reference":"HDT59844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16706 - Full redecoration ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/01\/25","activity_end":"2025-01-15 11:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72556","activity_notes":"Full redecoration Has to be finished by 17th ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 11:21 (sandra)<\/b>to be finished by 17th<\/p>

17\/01\/2025 17:08 (jack)<\/b>Done<\/p>

18\/01\/2025 10:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63178","activity_ticket_id":"58760","ticket_reference":"HDT59845","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"boiler at Flat 202 3 Mercer Walk ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/25","activity_end":"2025-01-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72557","activity_notes":"boiler at Flat 2.2 3 Mercer Walk isnt workingbooked for Wednesday 15th with keys but tenant will be home between 12 - 2pm ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 11:37 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 11:37 (sandra)<\/b>Access can be arranged with the tenant directly via details below:Haitao Chenhaitao.chen@cgnuk.co.uk +4407421088700<\/p>

14\/01\/2025 11:38 (sandra)<\/b>waiting for response from tenant <\/p>

14\/01\/2025 16:30 (sandra)<\/b>booked for 15th with keys tenant home 12 - 2pm<\/p>

16\/01\/2025 15:50 (michaelk)<\/b>Attended site found heating system low on pressure. Connected a temporary filling loop to re-pressurise and vented the system. Checked allz zones for a demand and confirmed circulation through hiu and manifold. 2hrs labour 105<\/p>

16\/01\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63179","activity_ticket_id":"58761","ticket_reference":"HDT59846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various list of works ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/25","activity_end":"2025-01-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72558","activity_notes":"Various list of works Ground floor access to the bike storage metal strips is missing. Could you please install new one? Ground Floor fire call point needs to be attached to the wall. Landing between ground and 1st floor little door can we install something on the top of the door where the scratches are that will help to pull the door. Something like this. the key to this door is on master key bunch for the building.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 13:34 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 15:50 (travis)<\/b>List of works,common area.<\/p>

14\/01\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63180","activity_ticket_id":"58762","ticket_reference":"HDT59847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom mirror light not working ","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/25","activity_end":"2025-01-14 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72559","activity_notes":"Bathroom mirror light not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2025 13:52 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63181","activity_ticket_id":"58763","ticket_reference":"HDT59848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could you please fix the light. This on is located near electrical cupboard. ","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/25","activity_end":"2025-01-14 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72560","activity_notes":"Could you please fix the light. This on is located near electrical cupboard. ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 14:14 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 14:17 (alan)<\/b>Refix lighting in common parts back to wall <\/p>

15\/01\/2025 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63182","activity_ticket_id":"58697","ticket_reference":"HDT59782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower is not getting hot ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 21:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72561","activity_notes":"Shower unit on order ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2025 16:44 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 16:45 (sandra)<\/b>waiting on confirmation of access <\/p>

13\/01\/2025 20:10 (michaelk)<\/b>Attended site to investigate the shower temperature to the 1st floor bathroom. I removed the shower cartridge to examine and to measure for a potential replacement. Re-assembled the shower and adjusted the cartridge to maximum which gives a max temp of 41c. A replacement cartridge is required. 2hrs labour 105<\/p>

14\/01\/2025 14:16 (jane)<\/b>Shower unit on order - St Ann's<\/p>

20\/01\/2025 09:45 (michaelk)<\/b>Attended site to replace the bar mixer to the left hand bathroom. 1hr labour 55<\/p>

20\/01\/2025 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63183","activity_ticket_id":"58749","ticket_reference":"HDT59834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"light in security cabin is not working ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/25","activity_end":"2025-01-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72562","activity_notes":"Investigate leak in security cabin","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2025 09:20 (System)<\/b>Ticket Created<\/p>

13\/01\/2025 13:19 (alan)<\/b>No fault with light Security reported water leaking through the light. Someone will need to have a look to investigate where the link was coming from.<\/p>

16\/01\/2025 10:28 (iain)<\/b>Seal roof.<\/p>

16\/01\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63184","activity_ticket_id":"58764","ticket_reference":"HDT59849","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"boiler keeps losing pressure ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/25","activity_end":"2025-01-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72563","activity_notes":"boiler keeps losing pressure keys for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 14:27 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 14:28 (sandra)<\/b>booked for 15th with keys for access <\/p>

16\/01\/2025 11:20 (michaelk)<\/b>Attended site to investigate reported pressure problems. Found leaks to the expansion vessel seam and water flow switch. Quoted replacement parts and boiler replacement. 2hrs labour 105It was decided that replacement parts were to be replaced, ordered parts.<\/p>

16\/01\/2025 12:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63185","activity_ticket_id":"58765","ticket_reference":"HDT59850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16709 - Replacement blinds ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/25","activity_end":"2025-02-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72564","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 10:31 (jane)<\/b>Blinds on order anticipated dispatch date - 29th January 2025<\/p>

28\/01\/2025 10:19 (sandra)<\/b>access requested for Friday 8 am<\/p>

30\/01\/2025 10:37 (sandra)<\/b>confirmed with keys <\/p>

30\/01\/2025 14:17 (sandra)<\/b>vacant <\/p>

31\/01\/2025 07:29 (iain)<\/b>Replacement blinds.<\/p>

31\/01\/2025 11:59 (iain)<\/b>Replacement blinds.<\/p>

31\/01\/2025 12:00 (iain)<\/b>2 more blinds to be ordered.<\/p>

31\/01\/2025 13:17 (jane)<\/b>One blind is broken from Blinds 2 Go and two additional blinds required, ordering new <\/p>

31\/01\/2025 15:39 (jane)<\/b>2No new roller blinds on order for living room New blind broken to bedroom, waiting for Blinds 2 Go to send out new blind <\/p>

31\/01\/2025 15:39 (jane)<\/b>2No new roller blinds on order for living room - anticipated dispatch date 26th February 2025 New blind broken to bedroom, waiting for Blinds 2 Go to send out new blind<\/p>

27\/02\/2025 10:45 (jane)<\/b>For Friday 28th February - property vacant <\/p>

28\/02\/2025 13:04 (iain)<\/b>Replacement blinds.<\/p>

28\/02\/2025 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63186","activity_ticket_id":"58766","ticket_reference":"HDT59851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiators are not working.","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/25","activity_end":"2025-01-15 07:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72565","activity_notes":"Radiators are not working. they were turn off not sure why - been turned on today but the heat isnt coming up through them","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 07:55 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 08:26 (roy)<\/b>Radiators not working in bedroom and babys roomRemoved 3 stats and freed pins.Replaced stats and all ok<\/p>

15\/01\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63187","activity_ticket_id":"58684","ticket_reference":"HDT59769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and handheld tap ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"1760","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72566","activity_notes":"Replacement bar mixer and hose for shower on order ","activity_timesheet":"1","ticket_notes_combined":"

06\/01\/2025 13:51 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 15:48 (sandra)<\/b>keys for access<\/p>

15\/01\/2025 07:43 (michaelk)<\/b>Attended site to inspect the shower as reported. The water controls handle is missing a push button to the handle and has a leak on the cartridge when used, we tried to seal it, however a replacement bar mixer is required and I'll forward a quote to replace. 2hrs labour 105<\/p>

20\/01\/2025 07:49 (michaelk)<\/b>Attended site and fitted replacement bar mixer. 1hr labour 55<\/p>

23\/01\/2025 11:59 (sandra)<\/b>access requested<\/p>

23\/01\/2025 12:27 (sandra)<\/b>with keys from Mid day Friday <\/p>

27\/01\/2025 07:44 (michaelk)<\/b>Attended site to replace the bar mixer shower as per quote. Completed work and left in full working order. 280.59 ex vat.<\/p>

28\/01\/2025 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63188","activity_ticket_id":"58767","ticket_reference":"HDT59852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"main door doesnt shut properly","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/25","activity_end":"2025-01-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72567","activity_notes":"main door doesnt shut properlycan someone look at it today and let Lilian know when it is done","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 09:50 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 09:51 (sandra)<\/b>to be looked at today <\/p>

15\/01\/2025 12:56 (travis)<\/b>Attended and found old lubricant on latch and electronic keep had congealed,Removed all signs of old lubricant on all moving parts, cleaned and applied new lubricant to lock and a thin coat of lubricant grease to the keep,Tested multiple times,All working as it should.<\/p>

15\/01\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63189","activity_ticket_id":"58768","ticket_reference":"HDT59853","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16708 - New sash window restrictors ","ticket_address_1":"Flat 3","ticket_address_2":"4 Arne Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"Flat 3","cs_id":"3075","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"03\/02\/25","activity_end":"2025-02-03 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72568","activity_notes":"New sash window restrictors ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2025 10:08 (sandra)<\/b>emailed for date to proceed <\/p>

22\/01\/2025 11:06 (sandra)<\/b>requested access for 28th after 10am<\/p>

22\/01\/2025 12:48 (sandra)<\/b>tenant has asked for 8,30 on 3rd February <\/p>

22\/01\/2025 15:08 (sandra)<\/b>confirmed 3rdProperty will be vacant so our security team will provide access. Please ask your engineer to come up to the 4th floor security office at 121 Long Acre.<\/p>

04\/02\/2025 08:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63190","activity_ticket_id":"58769","ticket_reference":"HDT59854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/25","activity_end":"2025-01-15 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72569","activity_notes":"alarms need testing ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 10:13 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 11:23 (roy)<\/b>Check and test alarms<\/p>

15\/01\/2025 16:31 (sandra)<\/b>booked for 22nd after 11 am tenant should be home for access <\/p>

22\/01\/2025 14:10 (alan)<\/b>Tenant would not allow access and is unaware of any appointment<\/p>

22\/01\/2025 15:12 (jane)<\/b>Tenant would not allow access, to re-arrange with Lilian <\/p>

23\/01\/2025 12:41 (sandra)<\/b>tenant to give access on 24th <\/p>

28\/01\/2025 11:10 (sandra)<\/b>requested 31st waiting confirmation <\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant cancelled 24th I have requested Monday 3rd<\/p>

29\/01\/2025 09:36 (sandra)<\/b>tenant cancelled 24th and I have requested Monday 27th<\/p>

29\/01\/2025 10:10 (sandra)<\/b>confirmed for Monday 3rd with tenant for access <\/p>

04\/02\/2025 06:01 (michaelk)<\/b>Attended site to replace the faulty thermostatic cartridge to the shower. Completed work and commissioned\/calibrated the cartridge to 38c. Left in full working order. 2hrs labour plus part, total 194.80 ex vat.<\/p>

04\/02\/2025 08:38 (alan)<\/b>Replace filters and clean \/ service ventilation unit<\/p>

04\/02\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63191","activity_ticket_id":"58769","ticket_reference":"HDT59854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/25","activity_end":"2025-02-03 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72570","activity_notes":"mixer tap - bathroom and shower need attention clean washing machine filter ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 10:13 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 11:23 (roy)<\/b>Check and test alarms<\/p>

15\/01\/2025 16:31 (sandra)<\/b>booked for 22nd after 11 am tenant should be home for access <\/p>

22\/01\/2025 14:10 (alan)<\/b>Tenant would not allow access and is unaware of any appointment<\/p>

22\/01\/2025 15:12 (jane)<\/b>Tenant would not allow access, to re-arrange with Lilian <\/p>

23\/01\/2025 12:41 (sandra)<\/b>tenant to give access on 24th <\/p>

28\/01\/2025 11:10 (sandra)<\/b>requested 31st waiting confirmation <\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant cancelled 24th I have requested Monday 3rd<\/p>

29\/01\/2025 09:36 (sandra)<\/b>tenant cancelled 24th and I have requested Monday 27th<\/p>

29\/01\/2025 10:10 (sandra)<\/b>confirmed for Monday 3rd with tenant for access <\/p>

04\/02\/2025 06:01 (michaelk)<\/b>Attended site to replace the faulty thermostatic cartridge to the shower. Completed work and commissioned\/calibrated the cartridge to 38c. Left in full working order. 2hrs labour plus part, total 194.80 ex vat.<\/p>

04\/02\/2025 08:38 (alan)<\/b>Replace filters and clean \/ service ventilation unit<\/p>

04\/02\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63192","activity_ticket_id":"58769","ticket_reference":"HDT59854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/25","activity_end":"2025-02-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72571","activity_notes":"new filter required or ventilation ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 10:13 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 11:23 (roy)<\/b>Check and test alarms<\/p>

15\/01\/2025 16:31 (sandra)<\/b>booked for 22nd after 11 am tenant should be home for access <\/p>

22\/01\/2025 14:10 (alan)<\/b>Tenant would not allow access and is unaware of any appointment<\/p>

22\/01\/2025 15:12 (jane)<\/b>Tenant would not allow access, to re-arrange with Lilian <\/p>

23\/01\/2025 12:41 (sandra)<\/b>tenant to give access on 24th <\/p>

28\/01\/2025 11:10 (sandra)<\/b>requested 31st waiting confirmation <\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant cancelled 24th I have requested Monday 3rd<\/p>

29\/01\/2025 09:36 (sandra)<\/b>tenant cancelled 24th and I have requested Monday 27th<\/p>

29\/01\/2025 10:10 (sandra)<\/b>confirmed for Monday 3rd with tenant for access <\/p>

04\/02\/2025 06:01 (michaelk)<\/b>Attended site to replace the faulty thermostatic cartridge to the shower. Completed work and commissioned\/calibrated the cartridge to 38c. Left in full working order. 2hrs labour plus part, total 194.80 ex vat.<\/p>

04\/02\/2025 08:38 (alan)<\/b>Replace filters and clean \/ service ventilation unit<\/p>

04\/02\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63193","activity_ticket_id":"58770","ticket_reference":"HDT59855","ticket_client":"2164","client_name":"DRD Partnership ","ticket_title":"test the sockets\/circuit","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/25","activity_end":"2025-01-21 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72572","activity_notes":"We have had 2 incidents where our team have received a slight electrical shock when removing their device from plugs in our office. booked for Friday at 8.15 ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 10:37 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 10:37 (sandra)<\/b>access requested <\/p>

21\/01\/2025 09:24 (alan)<\/b>Call out to investigate a couple of staff members getting possible electrical shocks Carried out live tests to circuit and no faults found, will need to return to carry dead test Have said we can return Friday office to confirm with client <\/p>

21\/01\/2025 10:44 (sandra)<\/b>requested access for Friday <\/p>

22\/01\/2025 11:42 (sandra)<\/b>booked for Friday at 8,15<\/p>

24\/01\/2025 17:23 (alan)<\/b>Disconnect both socket circuits and test all sockets and carry out all testing to circuits No faults found, its most likely to have been static shocks<\/p>

26\/01\/2025 19:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63194","activity_ticket_id":"58771","ticket_reference":"HDT59856","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16710 - Water damage repairs ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/04\/25","activity_end":"2025-04-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72573","activity_notes":"Water damage repairs 12noon Thursday 10th April - Tenant to give access ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2025 15:43 (sandra)<\/b>access requested for Thursday\/Friday 23rd\/24thwaiting for confirmation <\/p>

21\/01\/2025 11:01 (sandra)<\/b>requested Friday 24th<\/p>

24\/01\/2025 09:06 (sandra)<\/b>to be rersceduled<\/p>

26\/03\/2025 11:17 (carly)<\/b>Requested access for Wednesday 2nd April.<\/p>

01\/04\/2025 09:34 (carly)<\/b>Client has requested this be postponed until next week. They will come back with a date.<\/p>

09\/04\/2025 13:24 (jane)<\/b>Chased Lilian for a date from the tenant <\/p>

09\/04\/2025 14:42 (jane)<\/b>For 12noon Thursday 10th April - Tenant to give access <\/p>

15\/04\/2025 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63195","activity_ticket_id":"58772","ticket_reference":"HDT59857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/25","activity_end":"2025-01-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72574","activity_notes":"list of works:Heater - keeps turning off if someone could just explain if we are using it wrong that would be great.- her bedroom door jams when closingInstall a bigger screen or Shower Rail , tenant to provide own curtain - does the floor need to be regrouted ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 10:56 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 12:52 (sandra)<\/b>access requested for Monday <\/p>

17\/01\/2025 10:22 (sandra)<\/b>Access confirmed with tenant for 8am <\/p>

17\/01\/2025 10:22 (sandra)<\/b>Monday 20th<\/p>

20\/01\/2025 08:36 (travis)<\/b>Attended above property at 8am as instructed, this is a shared property and although I gained access via the tenant,the second tenant was asleep in the bedroom where all bathroom works are required in the ensuite (grouting & shower rail).I have managed to see the grout colour and measured for shower curtain rail,these parts are on order and I can complete all works once delivered and booked in with tenant,The bedroom door will also need to be removed,planed and refitted on the second visit.<\/p>

21\/01\/2025 07:49 (michaelk)<\/b>Attended site to investigate heating controls. The mechanical thermostat required changing, and I would recommend upgrading it to a digital type. The quote was forwarded to the office. 1hr labour 55<\/p>

22\/01\/2025 10:18 (sandra)<\/b>shower rail ordered. Expected early w\/c 27th<\/p>

03\/02\/2025 14:18 (jane)<\/b>Chased suppliers for an update on the shower rail, they said the part has already been delivered, advised we haven't received it, told to contact them tomorrow and they will resend out again <\/p>

04\/02\/2025 16:15 (jane)<\/b>Supplier sending out a new shower rail tomorrow <\/p>

13\/02\/2025 10:39 (jane)<\/b>Requested access after 10am on Friday 14th Feb to fit the new shower rail <\/p>

14\/02\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63196","activity_ticket_id":"58772","ticket_reference":"HDT59857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/25","activity_end":"2025-02-14 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72575","activity_notes":"list of works:Heater - keeps turning off if someone could just explain if we are using it wrong that would be great.- her bedroom door jams when closingInstall a bigger screen or Shower Rail , tenant to provide own curtain - does the floor need to be regrouted ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 10:56 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 12:52 (sandra)<\/b>access requested for Monday <\/p>

17\/01\/2025 10:22 (sandra)<\/b>Access confirmed with tenant for 8am <\/p>

17\/01\/2025 10:22 (sandra)<\/b>Monday 20th<\/p>

20\/01\/2025 08:36 (travis)<\/b>Attended above property at 8am as instructed, this is a shared property and although I gained access via the tenant,the second tenant was asleep in the bedroom where all bathroom works are required in the ensuite (grouting & shower rail).I have managed to see the grout colour and measured for shower curtain rail,these parts are on order and I can complete all works once delivered and booked in with tenant,The bedroom door will also need to be removed,planed and refitted on the second visit.<\/p>

21\/01\/2025 07:49 (michaelk)<\/b>Attended site to investigate heating controls. The mechanical thermostat required changing, and I would recommend upgrading it to a digital type. The quote was forwarded to the office. 1hr labour 55<\/p>

22\/01\/2025 10:18 (sandra)<\/b>shower rail ordered. Expected early w\/c 27th<\/p>

03\/02\/2025 14:18 (jane)<\/b>Chased suppliers for an update on the shower rail, they said the part has already been delivered, advised we haven't received it, told to contact them tomorrow and they will resend out again <\/p>

04\/02\/2025 16:15 (jane)<\/b>Supplier sending out a new shower rail tomorrow <\/p>

13\/02\/2025 10:39 (jane)<\/b>Requested access after 10am on Friday 14th Feb to fit the new shower rail <\/p>

14\/02\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63197","activity_ticket_id":"58773","ticket_reference":"HDT59858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator has pulled the raw plug out the wall ","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/01\/25","activity_end":"2025-01-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72576","activity_notes":"radiator has pulled the raw plug out the wall please reattachaccess with keys ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2025 12:30 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 12:30 (sandra)<\/b>access with keys <\/p>

16\/01\/2025 10:34 (jane)<\/b>Reported back to client top lock does not work using security keys, awaiting reply for access <\/p>

16\/01\/2025 14:28 (jane)<\/b>they can use the keys from our safe. the code is Keysafe- management keys2853Ckeysafe situated - white door on landing between flat 1 and 2Can this please be rearranged for Monday the 20th<\/p>

20\/01\/2025 13:42 (travis)<\/b>Attended and refitted cast iron radiator back to wall,using original fittings.<\/p>

20\/01\/2025 14:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63198","activity_ticket_id":"58774","ticket_reference":"HDT59859","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"boiler needs to be repressurised and bulbs need changing ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/25","activity_end":"2025-01-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72577","activity_notes":"Roy can you attend today - Office is open until 5pm boiler needs to be repressurised and bulbs need changing ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 12:58 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 12:59 (sandra)<\/b>waiting on access for today <\/p>

15\/01\/2025 13:14 (jane)<\/b>Engineer attending today - office open until 5pm <\/p>

15\/01\/2025 17:38 (roy)<\/b>Repressured boiler and reset.Can only get pressure to 0.9 barWorking okAlan said parts for stairs are on order<\/p>

16\/01\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>

16\/01\/2025 11:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2025 11:52 (jane)<\/b>Boiler still not working, re-attending <\/p>

17\/01\/2025 07:38 (michaelk)<\/b>Attended site to investigate reported heating boiler not working. Checked the boiler operation and heating controls whilst talking to the office staff and what heating requirements they needed. Confirmed switching times and temperatures and left in full working order. 1hr labour 55<\/p>

21\/01\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63199","activity_ticket_id":"58775","ticket_reference":"HDT59860","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16711 - Replacement parts to boiler ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/25","activity_end":"2025-01-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72578","activity_notes":"Replacement parts to boiler ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 13:12 (jane)<\/b>Parts ordered for boiler - New tenant moves in on Monday 20th January <\/p>

17\/01\/2025 15:09 (michaelk)<\/b>Completed quoted boiler repairs, 485.34 ex vat.<\/p>

17\/01\/2025 17:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63200","activity_ticket_id":"58167","ticket_reference":"HDT59252","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16492 - Replacement Light fittings:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/25","activity_end":"2025-01-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72579","activity_notes":"Replacement Light fittingsTo carry out the safe isolation to the electrical lighting circuit to the office areas on the 1st, 2nd, 3rd floorsand the front staircase as per issued drawings with the exception of boardroom 1, 2 and 3 Carefullydisconnect and remove existing light fittings and set a side ready for disposal by others.To install new replacement fittings supplied by client and install new conduits for hanging pendant lightfittings in front of lift carts, connect and re-instate supply.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 09:32 (sandra)<\/b>waiting on order <\/p>

02\/01\/2025 13:02 (jane)<\/b>Emailed client requesting access for 11th and 12th January 2025 please <\/p>

03\/01\/2025 11:56 (jane)<\/b>Client has confirmed for 11th & 12th January, all booked in <\/p>

09\/01\/2025 10:44 (alan)<\/b>Site meeting ready for works to start Saturday <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

15\/01\/2025 13:28 (jane)<\/b>Attendance dates as agreed Sunday 19th January Saturday 25th and Sunday 26th January Saturday 1st February and Sunday 2nd February Saturday 8th February <\/p>

19\/01\/2025 19:47 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:48 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:50 (alan)<\/b>Quoted works <\/p>

06\/02\/2025 10:47 (alan)<\/b>Put up 3 hanging lights so positioning of lights can be agreed before installation at weekend <\/p>

10\/02\/2025 06:32 (alan)<\/b>Quoted works <\/p>

12\/02\/2025 08:06 (michael)<\/b>(Ticket Closed)<\/p>

19\/02\/2025 06:58 (alan)<\/b>Adjust and level up fittings<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63201","activity_ticket_id":"58167","ticket_reference":"HDT59252","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16492 - Replacement Light fittings:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/01\/25","activity_end":"2025-01-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72580","activity_notes":"Replacement Light fittingsTo carry out the safe isolation to the electrical lighting circuit to the office areas on the 1st, 2nd, 3rd floorsand the front staircase as per issued drawings with the exception of boardroom 1, 2 and 3 Carefullydisconnect and remove existing light fittings and set a side ready for disposal by others.To install new replacement fittings supplied by client and install new conduits for hanging pendant lightfittings in front of lift carts, connect and re-instate supply.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 09:32 (sandra)<\/b>waiting on order <\/p>

02\/01\/2025 13:02 (jane)<\/b>Emailed client requesting access for 11th and 12th January 2025 please <\/p>

03\/01\/2025 11:56 (jane)<\/b>Client has confirmed for 11th & 12th January, all booked in <\/p>

09\/01\/2025 10:44 (alan)<\/b>Site meeting ready for works to start Saturday <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

15\/01\/2025 13:28 (jane)<\/b>Attendance dates as agreed Sunday 19th January Saturday 25th and Sunday 26th January Saturday 1st February and Sunday 2nd February Saturday 8th February <\/p>

19\/01\/2025 19:47 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:48 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:50 (alan)<\/b>Quoted works <\/p>

06\/02\/2025 10:47 (alan)<\/b>Put up 3 hanging lights so positioning of lights can be agreed before installation at weekend <\/p>

10\/02\/2025 06:32 (alan)<\/b>Quoted works <\/p>

12\/02\/2025 08:06 (michael)<\/b>(Ticket Closed)<\/p>

19\/02\/2025 06:58 (alan)<\/b>Adjust and level up fittings<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63202","activity_ticket_id":"58167","ticket_reference":"HDT59252","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16492 - Replacement Light fittings:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/02\/25","activity_end":"2025-02-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72581","activity_notes":"Replacement Light fittingsTo carry out the safe isolation to the electrical lighting circuit to the office areas on the 1st, 2nd, 3rd floorsand the front staircase as per issued drawings with the exception of boardroom 1, 2 and 3 Carefullydisconnect and remove existing light fittings and set a side ready for disposal by others.To install new replacement fittings supplied by client and install new conduits for hanging pendant lightfittings in front of lift carts, connect and re-instate supply.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 09:32 (sandra)<\/b>waiting on order <\/p>

02\/01\/2025 13:02 (jane)<\/b>Emailed client requesting access for 11th and 12th January 2025 please <\/p>

03\/01\/2025 11:56 (jane)<\/b>Client has confirmed for 11th & 12th January, all booked in <\/p>

09\/01\/2025 10:44 (alan)<\/b>Site meeting ready for works to start Saturday <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

15\/01\/2025 13:28 (jane)<\/b>Attendance dates as agreed Sunday 19th January Saturday 25th and Sunday 26th January Saturday 1st February and Sunday 2nd February Saturday 8th February <\/p>

19\/01\/2025 19:47 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:48 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:50 (alan)<\/b>Quoted works <\/p>

06\/02\/2025 10:47 (alan)<\/b>Put up 3 hanging lights so positioning of lights can be agreed before installation at weekend <\/p>

10\/02\/2025 06:32 (alan)<\/b>Quoted works <\/p>

12\/02\/2025 08:06 (michael)<\/b>(Ticket Closed)<\/p>

19\/02\/2025 06:58 (alan)<\/b>Adjust and level up fittings<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63203","activity_ticket_id":"58167","ticket_reference":"HDT59252","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16492 - Replacement Light fittings:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/02\/25","activity_end":"2025-02-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72582","activity_notes":"Replacement Light fittingsTo carry out the safe isolation to the electrical lighting circuit to the office areas on the 1st, 2nd, 3rd floorsand the front staircase as per issued drawings with the exception of boardroom 1, 2 and 3 Carefullydisconnect and remove existing light fittings and set a side ready for disposal by others.To install new replacement fittings supplied by client and install new conduits for hanging pendant lightfittings in front of lift carts, connect and re-instate supply.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2024 09:32 (sandra)<\/b>waiting on order <\/p>

02\/01\/2025 13:02 (jane)<\/b>Emailed client requesting access for 11th and 12th January 2025 please <\/p>

03\/01\/2025 11:56 (jane)<\/b>Client has confirmed for 11th & 12th January, all booked in <\/p>

09\/01\/2025 10:44 (alan)<\/b>Site meeting ready for works to start Saturday <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

13\/01\/2025 10:19 (alan)<\/b>Quoted works <\/p>

15\/01\/2025 13:28 (jane)<\/b>Attendance dates as agreed Sunday 19th January Saturday 25th and Sunday 26th January Saturday 1st February and Sunday 2nd February Saturday 8th February <\/p>

19\/01\/2025 19:47 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:48 (alan)<\/b>Quoted works <\/p>

27\/01\/2025 08:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:49 (alan)<\/b>Quoted works <\/p>

03\/02\/2025 10:50 (alan)<\/b>Quoted works <\/p>

06\/02\/2025 10:47 (alan)<\/b>Put up 3 hanging lights so positioning of lights can be agreed before installation at weekend <\/p>

10\/02\/2025 06:32 (alan)<\/b>Quoted works <\/p>

12\/02\/2025 08:06 (michael)<\/b>(Ticket Closed)<\/p>

19\/02\/2025 06:58 (alan)<\/b>Adjust and level up fittings<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63204","activity_ticket_id":"58776","ticket_reference":"HDT59861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"no water to building ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/25","activity_end":"2025-01-15 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72583","activity_notes":"no water to building can you check the pump in the basement ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 14:13 (System)<\/b>Ticket Created<\/p>

16\/01\/2025 11:18 (michaelk)<\/b>Attended site to investigate water, however the building had lost an electrical phase shutting down the booster plant. Electrical contractor was on site. labour 55<\/p>

16\/01\/2025 12:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63205","activity_ticket_id":"58777","ticket_reference":"HDT59862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16712 - Replacement blinds ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/25","activity_end":"2025-02-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72584","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2025 15:01 (jane)<\/b>Blinds on order - Anticipated dispatch date 23\/01\/2025<\/p>

23\/01\/2025 12:16 (sandra)<\/b>blinds - part order received <\/p>

23\/01\/2025 15:21 (sandra)<\/b>access requested <\/p>

28\/01\/2025 11:06 (sandra)<\/b>chased again waiting reply <\/p>

29\/01\/2025 14:33 (sandra)<\/b>chased access again <\/p>

30\/01\/2025 12:01 (sandra)<\/b>requested Friday for access <\/p>

31\/01\/2025 10:04 (sandra)<\/b>No reply from tenant. Engineer to knock to see if tenant is at home <\/p>

31\/01\/2025 11:50 (sandra)<\/b>no access given from tenant <\/p>

03\/02\/2025 10:00 (jane)<\/b>Requested access for Thursday 6th February from 8\/9am <\/p>

05\/02\/2025 09:23 (jane)<\/b>Confirmed for Thursday 6th February between 8 and 9am Tenant to give access Tenants mobile number (+447507858088) if they have a trouble coming in as well.Flat 4, 34A Rupert Street<\/p>

06\/02\/2025 10:09 (travis)<\/b>Blinds fitted.x5.<\/p>

06\/02\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>

06\/02\/2025 11:39 (iain)<\/b>Replacement blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63206","activity_ticket_id":"58778","ticket_reference":"HDT59863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap is leaking at base","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/25","activity_end":"2025-01-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72585","activity_notes":"kitchen tap is leaking at baseits 36a flat 2 and shes still saying the main door is 7019 and you can use keys but the tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 14:38 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 15:31 (sandra)<\/b>code to main door is 7019 keys for Flat 2 <\/p>

21\/01\/2025 07:46 (michaelk)<\/b>Attended site to investigate kitchen tap fault. Found the cold tap cartridge leaking when operated. Attempted to remove the cartridge, however it was seized in position and would damage the tap further if continued. Quoted to replace the tap. 2hrs labour 105<\/p>

23\/01\/2025 12:00 (sandra)<\/b>access requested <\/p>

23\/01\/2025 12:43 (sandra)<\/b>confirmed for 24th They can access using on site key. Please ensure they leave the keys back in the keybox.Flat 2- 1024<\/p>

24\/01\/2025 15:59 (sandra)<\/b>requested access for Monday 8am<\/p>

27\/01\/2025 09:47 (sandra)<\/b>booked 27th<\/p>

28\/01\/2025 06:23 (michaelk)<\/b>Attended site to replace the kitchen mixer as quoted. Left in full working order. 268 ex vat.<\/p>

28\/01\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63207","activity_ticket_id":"58779","ticket_reference":"HDT59864","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/25","activity_end":"2025-01-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72586","activity_notes":"Gas safety\/plumbing checks\/alarms\/service ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:01 (System)<\/b>Ticket Created<\/p>

17\/01\/2025 10:40 (sandra)<\/b>Tenant home for access <\/p>

22\/01\/2025 07:30 (michaelk)<\/b>Completed compliance testing 145.Burner not stripped due to the chamber resistance being above 4.5 mm<\/p>

22\/01\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63208","activity_ticket_id":"58780","ticket_reference":"HDT59865","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service ","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/25","activity_end":"2025-01-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72587","activity_notes":"Gas safety\/plumbing checks\/alarms\/service ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:05 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 07:32 (michaelk)<\/b>Completed compliance testing 145.See attatched pictures.<\/p>

22\/01\/2025 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63209","activity_ticket_id":"58781","ticket_reference":"HDT59866","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service ","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/25","activity_end":"2025-01-22 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72588","activity_notes":"Gas safety\/plumbing checks\/alarms\/service ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:07 (System)<\/b>Ticket Created<\/p>

20\/01\/2025 10:31 (sandra)<\/b>booked for 2pm Wednesday 22nd. tenant will be home <\/p>

23\/01\/2025 06:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/01\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63210","activity_ticket_id":"58782","ticket_reference":"HDT59867","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/25","activity_end":"2025-01-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72589","activity_notes":"Gas safety\/plumbing checks\/alarms\/service ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:11 (System)<\/b>Ticket Created<\/p>

23\/01\/2025 06:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/01\/2025 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63211","activity_ticket_id":"58783","ticket_reference":"HDT59868","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/25","activity_end":"2025-01-23 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72590","activity_notes":"Gas safety\/plumbing checks\/alarms\/service ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:24 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 15:27 (sandra)<\/b>please use management keys <\/p>

26\/01\/2025 13:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/01\/2025 19:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63212","activity_ticket_id":"58784","ticket_reference":"HDT59869","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service ","ticket_address_1":"Flat 4","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2405","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2405","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/25","activity_end":"2025-01-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72591","activity_notes":"Gas safety\/plumbing checks\/alarms\/service ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:25 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 15:27 (sandra)<\/b>please use management keys <\/p>

26\/01\/2025 13:41 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/01\/2025 19:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63213","activity_ticket_id":"58785","ticket_reference":"HDT59870","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"mouse proofing ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/25","activity_end":"2025-01-21 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72592","activity_notes":"mouse proofing needed by door Georgina Capel Associates Ltd Office at 10am","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:33 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 17:07 (michael)<\/b>To remain on subcontractor<\/p>

16\/01\/2025 11:47 (jane)<\/b>Confirmed access for Friday morning 17th January from 10am <\/p>

22\/01\/2025 07:38 (iain)<\/b>Mouse proofing.<\/p>

22\/01\/2025 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63214","activity_ticket_id":"58786","ticket_reference":"HDT59871","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"mouse proofing ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/25","activity_end":"2025-01-16 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72593","activity_notes":"mouse proofing #to fill in various holes in the basement of Mercer walk by Hawksmoor back exit of the restaurant. ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2025 15:36 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 17:06 (michael)<\/b>This is not for Roy<\/p>

16\/01\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63215","activity_ticket_id":"58787","ticket_reference":"HDT59872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mouse proofing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/25","activity_end":"2025-01-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72594","activity_notes":"mouse proofing Today, someone from pest control came to the house. They said there are gaps between the floorboards and a hole in the bathroomcan these be filled pest control mention 2 floor bathroom big hole? with keys but tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 15:39 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 15:39 (sandra)<\/b>waiting on access <\/p>

15\/01\/2025 17:05 (michael)<\/b>This is not for Roy<\/p>

16\/01\/2025 10:07 (jane)<\/b>Requested access for Friday morning 17th January <\/p>

17\/01\/2025 12:16 (sandra)<\/b>can go this afternoon (Friday) and take keys <\/p>

20\/01\/2025 09:19 (sandra)<\/b>waiting on access <\/p>

20\/01\/2025 11:28 (sandra)<\/b>with keys but tenant may be at home <\/p>

20\/01\/2025 15:17 (travis)<\/b>Collected keys but tenant was home,Filled hole around pipework in bathroom with wire wool and inspected all three bedroom floors with gaps,All flooring is original floor boarding to building which has shrunk over the 100+ years and has approximately 10mm gaps between every board in all three bedrooms.In my opinion there is no quick solution to prevent vermin entering this way and I would suggest,A, engineered flooring to all bedrooms which would cover all old gapped boards,B, underlay and carpet to all bedrooms,C, timber infill slats ,the type used by floor sanding contractors although it would be time consuming and difficult to stain to match.I have measurements of each room if needed.<\/p>

21\/01\/2025 12:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63216","activity_ticket_id":"58788","ticket_reference":"HDT59873","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16715 - Replacement kitchen tap ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72595","activity_notes":"Replacement kitchen tap ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2025 16:52 (sandra)<\/b>tap ordered <\/p>

23\/01\/2025 12:01 (sandra)<\/b>access requested <\/p>

23\/01\/2025 13:27 (sandra)<\/b>tenant home for access PM Friday <\/p>

24\/01\/2025 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63217","activity_ticket_id":"58628","ticket_reference":"HDT59713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/25","activity_end":"2025-01-16 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72596","activity_notes":"Inter-tenancy checksto check all switches. Kitchen lights and all the rest to replace to normal switches instead. Living room on dimmer switches.-Bathroom flooring - shower cubicle - silicon - grout-Sink- Pop up waste-Bathroom radiator-Loose Flat door handle-Remove & dispose Toilet brushes & waste bin-Wooden shelving to dispose if not in use-To remove living room & bedroom venetian blinds.free all windows painted shut and call Jack if any need to be touched up -","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 09:47 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 09:47 (sandra)<\/b>tenant moves in on 23rd January <\/p>

02\/01\/2025 15:49 (travis)<\/b>Itc works.<\/p>

06\/01\/2025 20:03 (michaelk)<\/b>Completed the heating system checks. No faults were found, 2hrs labour 105<\/p>

09\/01\/2025 09:12 (alan)<\/b>Refix loose floor sockets, replace blown lamps and replace lamp shades <\/p>

09\/01\/2025 10:57 (jane)<\/b>Confirmed by MDR <\/p>

13\/01\/2025 12:25 (travis)<\/b>General maintenance works to complete itc,Replacement\/reinstated floor edge beading,Main door handle ect.<\/p>

13\/01\/2025 13:36 (sandra)<\/b>keys for the 20th <\/p>

16\/01\/2025 12:07 (travis)<\/b>Reattended and repaired main door handle and fitted new kitchen plinths <\/p>

17\/01\/2025 07:40 (michaelk)<\/b>Attended site to cap off the shower section to the bath mixer as lilian required. 1hr labour plus part, total 59 ex vat.<\/p>

17\/01\/2025 11:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63218","activity_ticket_id":"58789","ticket_reference":"HDT59874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door lock issue - report to security ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/25","activity_end":"2025-01-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72597","activity_notes":"Door lock issue- FOR TODAY Description: door access system-manual lock not working- when you input the code the door does not open- needing emergency attendance as this access is where they receive deliveries. Access towards toilets through double doors and first door on the right hand side ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2025 09:50 (System)<\/b>Ticket Created<\/p>

16\/01\/2025 10:32 (roy)<\/b>Helpdesk called last night and said it was an electronic device.I told them that we can get someone in the morning they said they would come back to me.Called early this morning and asked usto attend as it is a manual lock.When I arrived it is a digital lock with lever handle but need to access from restaurant when it is open<\/p>

16\/01\/2025 13:55 (travis)<\/b>Attended,stripped down existing coded Lock\/handle,found lock to be beyond repair.New lock on order.<\/p>

16\/01\/2025 14:11 (jane)<\/b>Digital lock on order - 2\/3 days lead-time<\/p>

22\/01\/2025 10:14 (sandra)<\/b>Engineer has lock as of 22nd and is aware <\/p>

24\/01\/2025 13:29 (travis)<\/b>Returned and fitted new digital lock to rear of restaurant door.<\/p>

24\/01\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63220","activity_ticket_id":"58790","ticket_reference":"HDT59875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light not working in Shower room of Flat 1 - Keys for access - For today ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/25","activity_end":"2025-01-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72599","activity_notes":"Light not working in Shower room of Flat 1 - Keys for access - For Today ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2025 10:12 (System)<\/b>Ticket Created<\/p>

16\/01\/2025 15:00 (roy)<\/b>Replaced 1 x 28w 2D bulb<\/p>

16\/01\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63221","activity_ticket_id":"58789","ticket_reference":"HDT59874","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door lock issue - report to security ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/25","activity_end":"2025-01-16 10:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72600","activity_notes":"Door lock issueDescription: door access system-manual lock not working- when you input the code the door does not open- needing emergency attendance as this access is where they receive deliveries. Access towards toilets through double doors and first door on the right hand side ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2025 09:50 (System)<\/b>Ticket Created<\/p>

16\/01\/2025 10:32 (roy)<\/b>Helpdesk called last night and said it was an electronic device.I told them that we can get someone in the morning they said they would come back to me.Called early this morning and asked usto attend as it is a manual lock.When I arrived it is a digital lock with lever handle but need to access from restaurant when it is open<\/p>

16\/01\/2025 13:55 (travis)<\/b>Attended,stripped down existing coded Lock\/handle,found lock to be beyond repair.New lock on order.<\/p>

16\/01\/2025 14:11 (jane)<\/b>Digital lock on order - 2\/3 days lead-time<\/p>

22\/01\/2025 10:14 (sandra)<\/b>Engineer has lock as of 22nd and is aware <\/p>

24\/01\/2025 13:29 (travis)<\/b>Returned and fitted new digital lock to rear of restaurant door.<\/p>

24\/01\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63222","activity_ticket_id":"58773","ticket_reference":"HDT59858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator has pulled the raw plug out the wall ","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/01\/25","activity_end":"2025-01-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72601","activity_notes":"radiator has pulled the raw plug out the wall please reattach","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2025 12:30 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 12:30 (sandra)<\/b>access with keys <\/p>

16\/01\/2025 10:34 (jane)<\/b>Reported back to client top lock does not work using security keys, awaiting reply for access <\/p>

16\/01\/2025 14:28 (jane)<\/b>they can use the keys from our safe. the code is Keysafe- management keys2853Ckeysafe situated - white door on landing between flat 1 and 2Can this please be rearranged for Monday the 20th<\/p>

20\/01\/2025 13:42 (travis)<\/b>Attended and refitted cast iron radiator back to wall,using original fittings.<\/p>

20\/01\/2025 14:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63223","activity_ticket_id":"58739","ticket_reference":"HDT59824","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16689 - Replacement inner glass to oven ","ticket_address_1":"Flat 5","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2179","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/25","activity_end":"2025-01-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72602","activity_notes":"Roy - can you meet Repair Aid at 12noon with keys but knock first Replacement inner glass to oven ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 12:09 (sandra)<\/b>sent to RA to order part <\/p>

10\/01\/2025 12:24 (sandra)<\/b>provisonally booked for 16th 12 - 6pm.RA to confirm glass has arrived. <\/p>

16\/01\/2025 12:54 (roy)<\/b>With Repair Aid<\/p>

17\/01\/2025 12:14 (sandra)<\/b>repaired <\/p>

21\/01\/2025 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63224","activity_ticket_id":"58774","ticket_reference":"HDT59859","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"boiler needs to be repressurised and bulbs need changing ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/25","activity_end":"2025-01-16 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72603","activity_notes":"boiler needs to be repressurised and bulbs need changing ","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 12:58 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 12:59 (sandra)<\/b>waiting on access for today <\/p>

15\/01\/2025 13:14 (jane)<\/b>Engineer attending today - office open until 5pm <\/p>

15\/01\/2025 17:38 (roy)<\/b>Repressured boiler and reset.Can only get pressure to 0.9 barWorking okAlan said parts for stairs are on order<\/p>

16\/01\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>

16\/01\/2025 11:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/01\/2025 11:52 (jane)<\/b>Boiler still not working, re-attending <\/p>

17\/01\/2025 07:38 (michaelk)<\/b>Attended site to investigate reported heating boiler not working. Checked the boiler operation and heating controls whilst talking to the office staff and what heating requirements they needed. Confirmed switching times and temperatures and left in full working order. 1hr labour 55<\/p>

21\/01\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63225","activity_ticket_id":"58773","ticket_reference":"HDT59858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator has pulled the raw plug out the wall ","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/25","activity_end":"2025-01-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72604","activity_notes":"they can use the keys from our safe. the code is Keysafe- management keys2853Ckeysafe situated - white door on landing between flat 1 and 2Can this please be rearranged for Monday the 20thradiator has pulled the raw plug out the wall please reattach","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 12:30 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 12:30 (sandra)<\/b>access with keys <\/p>

16\/01\/2025 10:34 (jane)<\/b>Reported back to client top lock does not work using security keys, awaiting reply for access <\/p>

16\/01\/2025 14:28 (jane)<\/b>they can use the keys from our safe. the code is Keysafe- management keys2853Ckeysafe situated - white door on landing between flat 1 and 2Can this please be rearranged for Monday the 20th<\/p>

20\/01\/2025 13:42 (travis)<\/b>Attended and refitted cast iron radiator back to wall,using original fittings.<\/p>

20\/01\/2025 14:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63227","activity_ticket_id":"58791","ticket_reference":"HDT59876","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16716 - Removal of existing mattress and other items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"17\/01\/25","activity_end":"2025-01-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72606","activity_notes":"For Friday 17th January To allow to attend the above site and carefully remove existing mattress, chair, lamp and small desk","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2025 14:49 (jane)<\/b>For Friday 17th January <\/p>

17\/01\/2025 16:05 (nick)<\/b>All items removed from flat and moved to the loading bay ready for Travis to collect. Rubbish also cleared and gas hob checked after gas was turned back on recently plus oven time corrected.<\/p>

17\/01\/2025 16:05 (nick)<\/b>All items removed from flat and moved to the loading bay ready for Travis to collect. Rubbish also cleared and gas hob checked after gas was turned back on recently plus oven time corrected.<\/p>

17\/01\/2025 16:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63228","activity_ticket_id":"58792","ticket_reference":"HDT59877","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To have the entrance lock at 7 Mercer Street replaced as we can currently only open it from the inside - For Friday 17 January ","ticket_address_1":"7 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"7 Mercer Street ","cs_id":"670","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"670","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/25","activity_end":"2025-01-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72607","activity_notes":"Lock due in to foxes on Tuesday 21stTo have the entrance lock at 7 Mercer Street replaced as we can currently only open it from the inside - For Friday 17th January Mahmood - 07354 239412","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2025 15:05 (System)<\/b>Ticket Created<\/p>

17\/01\/2025 15:03 (nick)<\/b>Lock removed and ordered at V&P Foxes LSsue in Tuesday.<\/p>

17\/01\/2025 15:05 (nick)<\/b>Courts lock smith wanted 127.00 with 2 keys<\/p>

22\/01\/2025 07:37 (iain)<\/b>Supply and fit new lock and escussion.<\/p>

22\/01\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63229","activity_ticket_id":"58793","ticket_reference":"HDT59878","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16719 - Supply and install new mattress and protector ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/01\/25","activity_end":"2025-01-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72608","activity_notes":"Supply and install new mattress and protector ","activity_timesheet":"1","ticket_notes_combined":"

16\/01\/2025 15:34 (jane)<\/b>Mattress protector arriving at the office on Monday 20th January, mattress being delivered to Flat 14, 27 Slingsby Place by Wednesday 22nd January <\/p>

17\/01\/2025 16:03 (nick)<\/b>All items removed from flat and moved to the loading bay ready for Travis to collect.Rubbish also cleared and gas hob checked after gas was turned back on recently plus oven time corrected.<\/p>

24\/01\/2025 10:14 (jane)<\/b>Second attempt to delivery the mattress on Friday 24th January <\/p>

24\/01\/2025 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63230","activity_ticket_id":"58794","ticket_reference":"HDT59879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16718 - Water damage repairs ","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/02\/25","activity_end":"2025-02-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72609","activity_notes":"Water damage repairs rescheduled by Lilian for 12th Feb ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2025 16:23 (jane)<\/b>Programming in a date <\/p>

21\/01\/2025 09:55 (sandra)<\/b>access requested for Friday <\/p>

21\/01\/2025 11:28 (sandra)<\/b>access requested for Tuesday 28th<\/p>

24\/01\/2025 09:13 (sandra)<\/b>rescheduled by Lilian and the tenant for 12th February <\/p>

12\/02\/2025 15:18 (jack)<\/b>Done<\/p>

12\/02\/2025 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63231","activity_ticket_id":"58795","ticket_reference":"HDT59880","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 22nd and Thursday 23rd January 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/01\/25","activity_end":"2025-01-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72610","activity_notes":"Handyman Services for Wednesday 22nd and Thursday 23rd January 2025","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2025 16:55 (System)<\/b>Ticket Created<\/p>

23\/01\/2025 16:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63232","activity_ticket_id":"58796","ticket_reference":"HDT59881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"error code and is not working (F.22 Safety switch off, Low water pressure).","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/25","activity_end":"2025-01-17 10:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72611","activity_notes":"error code and is not working (F.22 Safety switch off, Low water pressure).","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2025 09:17 (System)<\/b>Ticket Created<\/p>

17\/01\/2025 09:18 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63233","activity_ticket_id":"58797","ticket_reference":"HDT59882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak stain in office Uncoded ","ticket_address_1":"First Floor","ticket_address_2":"44A Floral Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"First Floor","cs_id":"2859","cs_address_2":"44A Floral Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2859","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/25","activity_end":"2025-01-17 19:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72612","activity_notes":"leak stain in office Uncoded if it is at the back there is a rear roof accessible through the office window office is open ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2025 10:10 (System)<\/b>Ticket Created<\/p>

17\/01\/2025 10:10 (sandra)<\/b>waiting on access details <\/p>

17\/01\/2025 14:12 (sandra)<\/b>leak from roof or brick work <\/p>

17\/01\/2025 15:08 (michaelk)<\/b>The brickwork external and roof area need to be investigated, stains are visible above a window lintel and wall.<\/p>

22\/01\/2025 10:24 (sandra)<\/b>booked for 27th<\/p>

27\/01\/2025 15:42 (travis)<\/b>Attended property and gained access to rear elevation and inspected external side of damp patch,Porous cement where pipework comes through wall,Removed all flaking brick and cement with wire brush and painted area with waterproof roof paint.<\/p>

27\/01\/2025 18:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63234","activity_ticket_id":"58798","ticket_reference":"HDT59883","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"front door lock needs attention ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/25","activity_end":"2025-02-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72613","activity_notes":"front door lock needs attention ? Any day next week will be fine and, if possible, at or around 10am. ","activity_timesheet":null,"ticket_notes_combined":"

17\/01\/2025 10:25 (System)<\/b>Ticket Created<\/p>

17\/01\/2025 10:26 (sandra)<\/b>Monday 20th from 10 am <\/p>

20\/01\/2025 09:13 (sandra)<\/b>client says:Please put a hold on this request, no need to send Travis yet. <\/p>

20\/01\/2025 12:18 (michael)<\/b>(Placed On Hold) <\/p>

28\/01\/2025 10:09 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63235","activity_ticket_id":"58799","ticket_reference":"HDT59884","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16717 - New vinyl flooring to bathroom ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/25","activity_end":"2025-01-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72614","activity_notes":"New vinyl flooring to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 15:36 (jane)<\/b>Requested access on Thursday 30th January from 8am <\/p>

24\/01\/2025 09:33 (jane)<\/b>Confirmed access with keys for Thursday 30th January from 8am but knock first <\/p>

30\/01\/2025 15:41 (travis)<\/b>Collected keys and removed old floor covering,Found subfloor to have perished self leveling compound, removed and cleared away old self leveling in damaged areas and replaced damaged floor timber,Replaced, covered with quick setting water resistant cement mix,Once dry new floor covering was cut to suit and fitted.with mastic seals around all edges,Door stop refitted along with threshold bar.Cleaned work area and disposed off rubbish.(Decoration recommended for walls and skirting\/boxing in.<\/p>

30\/01\/2025 17:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63236","activity_ticket_id":"58800","ticket_reference":"HDT59885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/25","activity_end":"2025-01-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72615","activity_notes":"List of workssockets in Bedroom do not work and ring door bell ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2025 10:39 (System)<\/b>Ticket Created<\/p>

17\/01\/2025 10:40 (sandra)<\/b>requested access 1 - 2pm<\/p>

20\/01\/2025 09:26 (alan)<\/b>Called out to investigate sockets in bedrooms not working Found MCB in distribution board to be tripped, reset tested and left working <\/p>

20\/01\/2025 09:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63237","activity_ticket_id":"58801","ticket_reference":"HDT59886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Re-seal around shower enclosure.","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/01\/25","activity_end":"2025-01-17 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72616","activity_notes":"Re-seal around shower enclosure.","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2025 10:40 (System)<\/b>Ticket Created<\/p>

17\/01\/2025 11:55 (travis)<\/b>Attended with keys and cut out all failed mastic seals around shower, cleaned off all old limescale build up and applied new silicone seal to match existing (anthracite).Measured for new floor,Bathroom floor is 1.5m x 2m,Tiles are 450mm sq,Light grey with no upstands.<\/p>

17\/01\/2025 11:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63238","activity_ticket_id":"58682","ticket_reference":"HDT59767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/25","activity_end":"2025-01-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72617","activity_notes":"list of works -remove moldy silicon and apply new.-slow leak from kitchen tap-loose bedroom door handle-reinstate roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 11:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 15:50 (travis)<\/b>Cut out all damaged mastic seal around double shower tray and replaced,Removed bedroom door handle and found door inner latch to be faulty,left property, sourced new , returned and replaced.The blind to be refitted? Is actually a sash window cord which needs to be replaced,To do this a second man will be required due to large secondary glazing to remove first.The tenant is leaving at the end of January,this may be a good time to complete when empty?.Have attached a photo of dripping kitchen tap to pass on to our plumber.<\/p>

07\/01\/2025 14:20 (sandra)<\/b>access requested for replacement cartridge and decorating quote <\/p>

14\/01\/2025 09:30 (sandra)<\/b>Lilian requested 16th after 1pm <\/p>

17\/01\/2025 07:43 (michaelk)<\/b>Attended site to strip down kitchen tap and to replace both tap cartridges. Left the tap in full working order. 2hrs labour plus parts, total 197.50 ex vat.<\/p>

22\/01\/2025 10:12 (sandra)<\/b>to attend to remove the double glazing and repair sash cord once tenant has moved out - booked for 31st needs 2 men <\/p>

28\/01\/2025 11:08 (sandra)<\/b>chased Lilian for confirmation that tenant has moved out <\/p>

29\/01\/2025 09:08 (sandra)<\/b>new tenant moves in on 5th February <\/p>

29\/01\/2025 09:14 (sandra)<\/b>confirmed with keys <\/p>

29\/01\/2025 09:15 (sandra)<\/b>booked for 31st<\/p>

31\/01\/2025 10:22 (nick)<\/b>All items on list already completed <\/p>

31\/01\/2025 10:23 (nick)<\/b>All items complete <\/p>

31\/01\/2025 10:41 (travis)<\/b>Attended and found window sash cord to have been replaced during the itc works,Returned keys.<\/p>

31\/01\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63239","activity_ticket_id":"58682","ticket_reference":"HDT59767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"31\/01\/25","activity_end":"2025-01-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72618","activity_notes":"list of works -remove moldy silicon and apply new.-slow leak from kitchen tap-loose bedroom door handle-reinstate roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 11:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 15:50 (travis)<\/b>Cut out all damaged mastic seal around double shower tray and replaced,Removed bedroom door handle and found door inner latch to be faulty,left property, sourced new , returned and replaced.The blind to be refitted? Is actually a sash window cord which needs to be replaced,To do this a second man will be required due to large secondary glazing to remove first.The tenant is leaving at the end of January,this may be a good time to complete when empty?.Have attached a photo of dripping kitchen tap to pass on to our plumber.<\/p>

07\/01\/2025 14:20 (sandra)<\/b>access requested for replacement cartridge and decorating quote <\/p>

14\/01\/2025 09:30 (sandra)<\/b>Lilian requested 16th after 1pm <\/p>

17\/01\/2025 07:43 (michaelk)<\/b>Attended site to strip down kitchen tap and to replace both tap cartridges. Left the tap in full working order. 2hrs labour plus parts, total 197.50 ex vat.<\/p>

22\/01\/2025 10:12 (sandra)<\/b>to attend to remove the double glazing and repair sash cord once tenant has moved out - booked for 31st needs 2 men <\/p>

28\/01\/2025 11:08 (sandra)<\/b>chased Lilian for confirmation that tenant has moved out <\/p>

29\/01\/2025 09:08 (sandra)<\/b>new tenant moves in on 5th February <\/p>

29\/01\/2025 09:14 (sandra)<\/b>confirmed with keys <\/p>

29\/01\/2025 09:15 (sandra)<\/b>booked for 31st<\/p>

31\/01\/2025 10:22 (nick)<\/b>All items on list already completed <\/p>

31\/01\/2025 10:23 (nick)<\/b>All items complete <\/p>

31\/01\/2025 10:41 (travis)<\/b>Attended and found window sash cord to have been replaced during the itc works,Returned keys.<\/p>

31\/01\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63240","activity_ticket_id":"58802","ticket_reference":"HDT59887","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF front wooden fire exit recess door out ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"3036","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3036","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/25","activity_end":"2025-01-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72619","activity_notes":"GF front wooden fire exit recess door out to Langley street has dropped and needs attention\/hinge adjustment","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2025 11:57 (System)<\/b>Ticket Created<\/p>

20\/01\/2025 11:13 (travis)<\/b>Attended and realigned street access door,Lubricant to to latch and cleared debris from beneath the door which was preventing it closing\/opening smoothly.Inspected on completion by John Prentergast.<\/p>

20\/01\/2025 11:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63241","activity_ticket_id":"57406","ticket_reference":"HDT58491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16269 - New kitchen doors and water damage repairs ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/01\/25","activity_end":"2025-01-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72620","activity_notes":"New kitchen doors and water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 11:05 (jane)<\/b>Requested access for Tuesday afternoon 13th August to take final measurements of the kitchen doors, plinths, end panels etc <\/p>

09\/08\/2024 14:27 (jane)<\/b>Client would like Wednesday 14th August, requested access at 2pm <\/p>

09\/08\/2024 15:11 (jane)<\/b>For Wednesday 14th August, Tenant will be home to provide access at 2pm<\/p>

14\/08\/2024 09:34 (jane)<\/b>Requested access for Tuesday 20th August <\/p>

16\/08\/2024 14:15 (jane)<\/b>Confirmed access on Tuesday 20th August between 2 and 4pm - Tenant home for access <\/p>

20\/08\/2024 15:50 (travis)<\/b>Attended and taken details for kitchen works,Details given to MDR <\/p>

21\/11\/2024 11:12 (jane)<\/b>Kitchen doors on order - expected delivery date Wednesday 4th December <\/p>

10\/12\/2024 10:57 (jane)<\/b>Update - sent an email to the client Given the nature of the works and involving the difficult timescale the tenant has provided due to his commitments and the requirements to strip out approx. 70 precent of the kitchen to carry out worktop repairs and replacement doors, plinths, posts etc, would it be better to program in the some dates for the tenant in January?, so that we will time, as we will require 3 \/ 4 consecutive days <\/p>

17\/12\/2024 10:01 (sandra)<\/b>booked for 20th tenant at home <\/p>

20\/12\/2024 16:34 (jack)<\/b>Done 240<\/p>

09\/01\/2025 14:03 (jane)<\/b>Tenant confirmed access for 16th and 17th January - 8:30am start time <\/p>

17\/01\/2025 07:33 (iain)<\/b>Kitchen cupboard doors.<\/p>

17\/01\/2025 15:54 (iain)<\/b>Kitchen works.<\/p>

21\/01\/2025 09:29 (iain)<\/b>Kitchen works.<\/p>

27\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

28\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:27 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63242","activity_ticket_id":"58803","ticket_reference":"HDT59888","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16524 - Refurbishment to Wooden Floors.","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/02\/25","activity_end":"2025-02-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72621","activity_notes":"Refurbishment to Wooden Floors.","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2025 07:52 (alan)<\/b>Supply access and unload <\/p>

17\/02\/2025 16:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63243","activity_ticket_id":"58804","ticket_reference":"HDT59889","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16426 - Full redecoration of property ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/02\/25","activity_end":"2025-02-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72622","activity_notes":"Full redecoration of property ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 11:04 (sandra)<\/b>requested Monday 27th<\/p>

21\/01\/2025 11:16 (sandra)<\/b>confirmed Monday <\/p>

22\/01\/2025 10:59 (sandra)<\/b>Booked for 3rd <\/p>

04\/03\/2025 07:47 (jack)<\/b>Done<\/p>

04\/03\/2025 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63244","activity_ticket_id":"58793","ticket_reference":"HDT59878","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16719 - Supply and install new mattress and protector ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"24\/01\/25","activity_end":"2025-01-24 11:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72623","activity_notes":"Supply and install new mattress and protector ","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2025 15:34 (jane)<\/b>Mattress protector arriving at the office on Monday 20th January, mattress being delivered to Flat 14, 27 Slingsby Place by Wednesday 22nd January <\/p>

17\/01\/2025 16:03 (nick)<\/b>All items removed from flat and moved to the loading bay ready for Travis to collect.Rubbish also cleared and gas hob checked after gas was turned back on recently plus oven time corrected.<\/p>

24\/01\/2025 10:14 (jane)<\/b>Second attempt to delivery the mattress on Friday 24th January <\/p>

24\/01\/2025 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63245","activity_ticket_id":"58805","ticket_reference":"HDT59890","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Blocked toilet on 1st floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/01\/25","activity_end":"2025-01-18 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72624","activity_notes":"Blocked toilet on 1st floor ","activity_timesheet":"2","ticket_notes_combined":"

18\/01\/2025 10:06 (System)<\/b>Ticket Created<\/p>

19\/01\/2025 17:45 (roy)<\/b>All toilets on the 1st floor was blocked.Cleared and tested.All ok<\/p>

20\/01\/2025 08:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63246","activity_ticket_id":"58806","ticket_reference":"HDT59891","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Repair tenants menu sign ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/01\/25","activity_end":"2025-01-20 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72625","activity_notes":"Repair tenants menu sign ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2025 09:08 (System)<\/b>Ticket Created<\/p>

20\/01\/2025 14:52 (alan)<\/b>Investigate tenant menu sign not working on Long Acre, faulty found to be drive unit was removed during shop got out Replace driver unit test and leave working <\/p>

20\/01\/2025 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63247","activity_ticket_id":"58684","ticket_reference":"HDT59769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"shower and handheld tap ","ticket_address_1":"Flat 1","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 1","cs_id":"1760","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72626","activity_notes":"The shower unit also needs some maintenance if you could get that seen to? I asked a while back, but nothing materialised. The buttons are broken, and the handheld section could also do with replacing. with keys from mid day Friday ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2025 13:51 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 15:48 (sandra)<\/b>keys for access<\/p>

15\/01\/2025 07:43 (michaelk)<\/b>Attended site to inspect the shower as reported. The water controls handle is missing a push button to the handle and has a leak on the cartridge when used, we tried to seal it, however a replacement bar mixer is required and I'll forward a quote to replace. 2hrs labour 105<\/p>

20\/01\/2025 07:49 (michaelk)<\/b>Attended site and fitted replacement bar mixer. 1hr labour 55<\/p>

23\/01\/2025 11:59 (sandra)<\/b>access requested<\/p>

23\/01\/2025 12:27 (sandra)<\/b>with keys from Mid day Friday <\/p>

27\/01\/2025 07:44 (michaelk)<\/b>Attended site to replace the bar mixer shower as per quote. Completed work and left in full working order. 280.59 ex vat.<\/p>

28\/01\/2025 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63248","activity_ticket_id":"58807","ticket_reference":"HDT59892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/01\/25","activity_end":"2025-01-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72627","activity_notes":"dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

20\/01\/2025 09:56 (System)<\/b>Ticket Created<\/p>

20\/01\/2025 09:58 (sandra)<\/b>awaiting appointment <\/p>

21\/01\/2025 11:17 (sandra)<\/b>access requested for Thursday 23rd 12 - 4pm<\/p>

22\/01\/2025 09:57 (sandra)<\/b>tenant may be at home <\/p>

23\/01\/2025 15:21 (roy)<\/b>With Repair Aid<\/p>

24\/01\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63249","activity_ticket_id":"58808","ticket_reference":"HDT59893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/SW\/16722 - replacement slimline integrated dishwasher ","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/25","activity_end":"2025-01-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72628","activity_notes":"replacement slimline integrated dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 12:42 (sandra)<\/b>Booked for Friday 24th <\/p>

22\/01\/2025 16:46 (sandra)<\/b>Access from 9am to remove old appliance and new appliance will be delivered between 10 - 2 pm<\/p>

24\/01\/2025 16:09 (iain)<\/b>Supply and fit new integrated dishwasher.<\/p>

24\/01\/2025 16:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63250","activity_ticket_id":"58706","ticket_reference":"HDT59791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16414 - Replacement tiles to bathroom floor ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"20\/02\/25","activity_end":"2025-02-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72629","activity_notes":"Replacement tiles to bathroom floor ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2025 11:53 (jane)<\/b>Requested access for 4th, 5th and 6th February 2025<\/p>

24\/01\/2025 13:27 (jane)<\/b>Client has requested for 20th and 21st February, we have asked if it is possible to commence from 19th Feb, awaiting a reply <\/p>

24\/01\/2025 14:22 (jane)<\/b>Confirmed for 20th and 21st February<\/p>

24\/02\/2025 14:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63251","activity_ticket_id":"58809","ticket_reference":"HDT59894","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak into restaurant ","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/01\/25","activity_end":"2025-01-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72630","activity_notes":"leak into restaurant -open there is a bar above and keys can be collect from 1st Floor office 19 Gerrard Street ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2025 10:59 (System)<\/b>Ticket Created<\/p>

20\/01\/2025 11:00 (sandra)<\/b>keys can be collected from 1st floor office 19 Gerrard street for the Bar <\/p>

20\/01\/2025 11:48 (michaelk)<\/b>Attended site to investigate leak into the restaurant. There was no evidence of water in the shop, although the area was indicated by the restaurant staff. Collected keys for the bar and inspected 2 x basins behind the bar and associated pipework and waste. There was evidence of water behind a commercial dishwasher, however when we tried to remove it there wasn't enough space for me to fully inspect. I wouod recommend an engineer to work on the appliance, as this is the cause. Isolated the machine electrically. 2hrs labour 105<\/p>

22\/01\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63252","activity_ticket_id":"57406","ticket_reference":"HDT58491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16269 - New kitchen doors and water damage repairs ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/01\/25","activity_end":"2025-01-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72631","activity_notes":"New kitchen doors and water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 11:05 (jane)<\/b>Requested access for Tuesday afternoon 13th August to take final measurements of the kitchen doors, plinths, end panels etc <\/p>

09\/08\/2024 14:27 (jane)<\/b>Client would like Wednesday 14th August, requested access at 2pm <\/p>

09\/08\/2024 15:11 (jane)<\/b>For Wednesday 14th August, Tenant will be home to provide access at 2pm<\/p>

14\/08\/2024 09:34 (jane)<\/b>Requested access for Tuesday 20th August <\/p>

16\/08\/2024 14:15 (jane)<\/b>Confirmed access on Tuesday 20th August between 2 and 4pm - Tenant home for access <\/p>

20\/08\/2024 15:50 (travis)<\/b>Attended and taken details for kitchen works,Details given to MDR <\/p>

21\/11\/2024 11:12 (jane)<\/b>Kitchen doors on order - expected delivery date Wednesday 4th December <\/p>

10\/12\/2024 10:57 (jane)<\/b>Update - sent an email to the client Given the nature of the works and involving the difficult timescale the tenant has provided due to his commitments and the requirements to strip out approx. 70 precent of the kitchen to carry out worktop repairs and replacement doors, plinths, posts etc, would it be better to program in the some dates for the tenant in January?, so that we will time, as we will require 3 \/ 4 consecutive days <\/p>

17\/12\/2024 10:01 (sandra)<\/b>booked for 20th tenant at home <\/p>

20\/12\/2024 16:34 (jack)<\/b>Done 240<\/p>

09\/01\/2025 14:03 (jane)<\/b>Tenant confirmed access for 16th and 17th January - 8:30am start time <\/p>

17\/01\/2025 07:33 (iain)<\/b>Kitchen cupboard doors.<\/p>

17\/01\/2025 15:54 (iain)<\/b>Kitchen works.<\/p>

21\/01\/2025 09:29 (iain)<\/b>Kitchen works.<\/p>

27\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

28\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:27 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63253","activity_ticket_id":"58810","ticket_reference":"HDT59895","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Fit a light bulb ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/25","activity_end":"2025-01-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72632","activity_notes":"Fit a light bulb will need a long ladder to reach leak in the toilet as well booked for Wednesday and they have the bulb ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2025 15:04 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 10:39 (roy)<\/b>Not a light bulb. Was a ballast unitWith AlanThen siphon letting by. Tried cleaning washer.Unable to get new siphon but Michael had a washer kit.Returned and replaced<\/p>

22\/01\/2025 14:07 (alan)<\/b>Replace drive hit to high level light fitting Report back to client that the faulty is on the LEDs not the driver unit <\/p>

22\/01\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63254","activity_ticket_id":"58811","ticket_reference":"HDT59896","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install new lock on cleaners cupboard ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/25","activity_end":"2025-01-22 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72633","activity_notes":"install new lock on cleaners cupboard ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2025 15:45 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 14:31 (travis)<\/b>Attended and replaced night latch on basement cleaners entrance door,Cleared appropriately seven rubble sacks of rubbish from basement and disposed off.<\/p>

22\/01\/2025 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63255","activity_ticket_id":"58812","ticket_reference":"HDT59897","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Seal a hole by the back door of Hawksmoor ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/25","activity_end":"2025-01-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72634","activity_notes":"Seal a hole by the back door of Hawksmoor ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2025 16:13 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 11:57 (travis)<\/b>Attended and filled voids either side of Hawksmoor rear entrance threshold bar.<\/p>

24\/01\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63256","activity_ticket_id":"58813","ticket_reference":"HDT59898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"replace a light ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/25","activity_end":"2025-01-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72635","activity_notes":" Please can you raise a job Covent Garden estate charge (Old Brewers yard) to replace light 2 faulty light fitting in basement area.","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 10:06 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 09:36 (alan)<\/b>Replace 2 faulty lights fittings Staircase 2 corridor <\/p>

24\/01\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>

24\/01\/2025 10:13 (jane)<\/b>Requested PO on Elogbooks - 694506<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63257","activity_ticket_id":"58814","ticket_reference":"HDT59899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can engineer remove the bolt on the cupboard and take a picture of the meter with current meter read.","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/25","activity_end":"2025-01-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72636","activity_notes":"Can engineer remove the bolt on the cupboard and take a picture of the meter with current meter read.Do not put screw back ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 10:20 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 13:20 (travis)<\/b>Collected keys and attended about property,Removed locking bolt from meter cupboard and discarded.Taken photos of electric meter and attached as instructed,Returned keys.<\/p>

22\/01\/2025 14:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63258","activity_ticket_id":"58815","ticket_reference":"HDT59900","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"radiator on second floor not working ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/25","activity_end":"2025-01-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72637","activity_notes":"radiator on second floor not working with keys ","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2025 10:23 (System)<\/b>Ticket Created<\/p>

21\/01\/2025 10:51 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63259","activity_ticket_id":"58816","ticket_reference":"HDT59901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Collapsed ceiling","ticket_address_1":"1st Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"1st Floor","cs_id":"1884","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1884","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/25","activity_end":"2025-01-21 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72638","activity_notes":"Collapsed ceiling","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2025 10:46 (System)<\/b>Ticket Created<\/p>

21\/01\/2025 13:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63260","activity_ticket_id":"58778","ticket_reference":"HDT59863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen tap is leaking at base","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/25","activity_end":"2025-01-27 10:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72639","activity_notes":"Tap on orderkeys todayThey can access using on site key. Please ensure they leave the keys back in the keybox.Flat 2- 1024","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2025 14:38 (System)<\/b>Ticket Created<\/p>

15\/01\/2025 15:31 (sandra)<\/b>code to main door is 7019 keys for Flat 2 <\/p>

21\/01\/2025 07:46 (michaelk)<\/b>Attended site to investigate kitchen tap fault. Found the cold tap cartridge leaking when operated. Attempted to remove the cartridge, however it was seized in position and would damage the tap further if continued. Quoted to replace the tap. 2hrs labour 105<\/p>

23\/01\/2025 12:00 (sandra)<\/b>access requested <\/p>

23\/01\/2025 12:43 (sandra)<\/b>confirmed for 24th They can access using on site key. Please ensure they leave the keys back in the keybox.Flat 2- 1024<\/p>

24\/01\/2025 15:59 (sandra)<\/b>requested access for Monday 8am<\/p>

27\/01\/2025 09:47 (sandra)<\/b>booked 27th<\/p>

28\/01\/2025 06:23 (michaelk)<\/b>Attended site to replace the kitchen mixer as quoted. Left in full working order. 268 ex vat.<\/p>

28\/01\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63261","activity_ticket_id":"58810","ticket_reference":"HDT59895","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Fit a light bulb ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/25","activity_end":"2025-01-22 08:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72640","activity_notes":"Fit a light bulb will need a long ladder to reach ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2025 15:04 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 10:39 (roy)<\/b>Not a light bulb. Was a ballast unitWith AlanThen siphon letting by. Tried cleaning washer.Unable to get new siphon but Michael had a washer kit.Returned and replaced<\/p>

22\/01\/2025 14:07 (alan)<\/b>Replace drive hit to high level light fitting Report back to client that the faulty is on the LEDs not the driver unit <\/p>

22\/01\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63262","activity_ticket_id":"58817","ticket_reference":"HDT59902","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"water meter investigations ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/01\/25","activity_end":"2025-01-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72641","activity_notes":"water meter investigations to meet Anna at 11 am at property","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 12:01 (System)<\/b>Ticket Created<\/p>

21\/01\/2025 12:01 (sandra)<\/b>requested Anna to meet MK on Wednesday <\/p>

23\/01\/2025 10:14 (sandra)<\/b>Requested for Anna to meet Mike Monday 27th. Waiting on confirmation from her <\/p>

24\/01\/2025 12:21 (sandra)<\/b>confirmed to meet Anna at 11 am<\/p>

24\/01\/2025 12:50 (sandra)<\/b>42 Tavistock Street basement & ground floor is now occupied by tenant Brake Point<\/p>

28\/01\/2025 06:18 (michaelk)<\/b>Attended site to meet Anna to explain the water meter and pipework layout. An additional meter could be installed to seperate the offices from the shop. 1hr labour 55<\/p>

28\/01\/2025 08:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63263","activity_ticket_id":"58818","ticket_reference":"HDT59903","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16724 - Replacement tap ","ticket_address_1":"Flat 102, North Block ","ticket_address_2":"Mercer Walk","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 102, North Block ","cs_id":"3078","cs_address_2":"Mercer Walk","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3078","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72642","activity_notes":"Replacement tap Friday 24th after mid day with keys from security ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 11:48 (sandra)<\/b>access requested <\/p>

23\/01\/2025 12:31 (sandra)<\/b>Friday 24th waiting on confirmation of keys or tenant <\/p>

24\/01\/2025 10:45 (sandra)<\/b>after mid day with keys from security <\/p>

27\/01\/2025 07:41 (michaelk)<\/b>Attended site to replace the basin tap as per quote. Completed work and left in full working order. 181.48 ex vat.<\/p>

27\/01\/2025 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63264","activity_ticket_id":"58819","ticket_reference":"HDT59904","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/25","activity_end":"2025-01-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72643","activity_notes":"PAT test Flat 1 34 Cranbourne Street ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 12:24 (System)<\/b>Ticket Created<\/p>

21\/01\/2025 12:56 (sandra)<\/b>Thursday 23rd at 9am with tenant <\/p>

23\/01\/2025 10:30 (roy)<\/b>Pat test<\/p>

23\/01\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63265","activity_ticket_id":"58820","ticket_reference":"HDT59905","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16723 - Rubbish Clearance:","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/25","activity_end":"2025-01-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72644","activity_notes":"Rubbish Clearance:","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 13:22 (jane)<\/b>For Thursday afternoon 23rd January 2025<\/p>

23\/01\/2025 16:06 (travis)<\/b>Apartment clearance and disposal.<\/p>

23\/01\/2025 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63266","activity_ticket_id":"58821","ticket_reference":"HDT59906","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Friday 24th January 2025","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"24\/01\/25","activity_end":"2025-01-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72645","activity_notes":"For Handyman Services for Friday 24th January 2025","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2025 13:43 (System)<\/b>Ticket Created<\/p>

21\/01\/2025 13:44 (jane)<\/b>For Friday 24th January 2025<\/p>

24\/01\/2025 16:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63267","activity_ticket_id":"58822","ticket_reference":"HDT59907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test only ","ticket_address_1":"17 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"17 Tavistock Street","cs_id":"902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"902","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/25","activity_end":"2025-01-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72646","activity_notes":"PAT test only to the socked located in the electrical cupboard ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 14:04 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 14:45 (roy)<\/b>Pat test one item in electrical cupboard<\/p>

22\/01\/2025 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63268","activity_ticket_id":"58823","ticket_reference":"HDT59908","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak under sink","ticket_address_1":"Flat 2 ","ticket_address_2":"78 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"Flat 2 ","cs_id":"3079","cs_address_2":"78 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"3079","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/25","activity_end":"2025-01-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72647","activity_notes":"leak under sinkand can you check with a damp meter if the living room ceiling is drywith keys ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 14:24 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 11:49 (sandra)<\/b>requested 23rd<\/p>

23\/01\/2025 09:18 (sandra)<\/b>access confirmed waiting for tenant to say whether they are at home or if we should pick up keys<\/p>

23\/01\/2025 09:37 (sandra)<\/b>keys<\/p>

26\/01\/2025 13:39 (michaelk)<\/b>Attended site to investigate reported leak. Found that when the sink was ful,l the overflow was the cause. Collected replacement strainer and overflow from suppliers and returned to site to fit. Completed work and left in full working order. 3hrs labour plus parts, total 169.80 ex vat.<\/p>

26\/01\/2025 19:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63269","activity_ticket_id":"58824","ticket_reference":"HDT59909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"15 Wardour Street ","cs_id":"2377","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PH","ticket_client_site":"2377","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/01\/25","activity_end":"2025-01-22 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72648","activity_notes":"leakLeak 1: on the forth floor of Orient, there is a leak coming through their ceiling (Photos attached) Leak 2: A pipe from the water tank is leaking could you look into this (Photos attached) These could possibly be related but unsure until someone gets up there and has a lookWhilst there is someone up there could they also try and locate where this water tank is feeding as the tenant has reported there is a pipe that comes out of the water tank and goes into neighbouring properties, so could this be investigated please","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 14:31 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 07:40 (iain)<\/b>Investigate leak.<\/p>

22\/01\/2025 07:40 (iain)<\/b>Returning on 22.1.25 with parts.<\/p>

23\/01\/2025 08:36 (iain)<\/b>Investigation of pipe running to another building.Seems to be a mains feed from 11 Wardour st.Water hygiene company should look at the tanks on 15 Wardour st as they are redundant but full and still connected to the system.Mike Keenan also had a look and will speak to Mike Reddan with more information.<\/p>

23\/01\/2025 09:02 (iain)<\/b>Tracing of pipe, see notes.Cut and capped of leaking pipe.Repaits to cracks on roof and sealed section of roof.<\/p>

23\/01\/2025 09:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63270","activity_ticket_id":"58825","ticket_reference":"HDT59910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The hot tap in the gents toilets in the service corridor of central cross has no hot water and is dribbling out.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/25","activity_end":"2025-01-22 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72649","activity_notes":"The hot tap in the gents toilets in the service corridor of central cross has no hot water and is dribbling out.","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 15:36 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 08:12 (michaelk)<\/b>Attended site to investigate hot water to the gents toilet. Cleaned the tap aerator and confirmed correct flow rater. Inspected the water heater in the ladies toilet and confirmed operational, left in full working order. 1hr labour 55<\/p>

22\/01\/2025 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63271","activity_ticket_id":"58826","ticket_reference":"HDT59911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Furniture assembly ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/01\/25","activity_end":"2025-01-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72650","activity_notes":"Furniture assembly Could you arrange for someone to come to 21 Wardour office to build the new flat pack Furniture below Could they also remove a whiteboard from the office and fix it to the wall in the upstairs office, we also have a set of drawers and a cabinet similar to the middle picture which needs to also go upstairs Thank you","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 16:02 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 14:26 (iain)<\/b>Furniture assembly.<\/p>

28\/01\/2025 12:40 (iain)<\/b>Furniture.<\/p>

28\/01\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63272","activity_ticket_id":"58827","ticket_reference":"HDT59912","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16735 - Main reception - decoration of walls only ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"31\/01\/25","activity_end":"2025-01-31 19:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72651","activity_notes":"Main reception - decoration of walls only ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2025 07:19 (jack)<\/b>Done<\/p>

27\/01\/2025 07:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63273","activity_ticket_id":"58286","ticket_reference":"HDT59371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate the water meter ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/01\/25","activity_end":"2025-01-23 15:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72652","activity_notes":"investigate the water meter The supply pipe can be seen at low level entering the building. we need to lift the chambers to see if there are any other meters The information I have so far is that water meter 310181743 is feeding 62 Shaftesbury Avenue. Can you please check whether this is correct and if there are any other water meters linked to this property?I will do some more digging on my end as well so hopefully between us two, we will get some answers.","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2024 12:22 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 10:07 (sandra)<\/b>with keys from 7am <\/p>

20\/01\/2025 11:43 (michaelk)<\/b>Attended site to investigate water meter location. The supply pipe can be seen at low level entering the building. The supplier may have to be contacted to lift the chambers in the street, as i don't have the correct lifting equipment. <\/p>

23\/01\/2025 10:03 (jane)<\/b>Both engineers attending at 11:30am tomorrow Friday 24th January <\/p>

24\/01\/2025 14:24 (iain)<\/b>Water meter investigation.<\/p>

24\/01\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63274","activity_ticket_id":"58828","ticket_reference":"HDT59913","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16730 - Air Con Service","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"5a Rupert Court ","cs_id":"663","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"663","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/01\/25","activity_end":"2025-01-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72653","activity_notes":"Air Con Service ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2025 14:35 (jane)<\/b>Requested access for Friday afternoon 24th January <\/p>

24\/01\/2025 14:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63275","activity_ticket_id":"58829","ticket_reference":"HDT59914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16728 - Air Con Service ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/01\/25","activity_end":"2025-01-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72654","activity_notes":"Air Con Service","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2025 14:34 (jane)<\/b>Requested access for Friday afternoon 24th January <\/p>

24\/01\/2025 14:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63276","activity_ticket_id":"58807","ticket_reference":"HDT59892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher not working ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/25","activity_end":"2025-01-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72655","activity_notes":"dishwasher not working let in repairaid23rd tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

20\/01\/2025 09:56 (System)<\/b>Ticket Created<\/p>

20\/01\/2025 09:58 (sandra)<\/b>awaiting appointment <\/p>

21\/01\/2025 11:17 (sandra)<\/b>access requested for Thursday 23rd 12 - 4pm<\/p>

22\/01\/2025 09:57 (sandra)<\/b>tenant may be at home <\/p>

23\/01\/2025 15:21 (roy)<\/b>With Repair Aid<\/p>

24\/01\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63277","activity_ticket_id":"58797","ticket_reference":"HDT59882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak stain in office Uncoded ","ticket_address_1":"First Floor","ticket_address_2":"44A Floral Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"First Floor","cs_id":"2859","cs_address_2":"44A Floral Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2859","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/01\/25","activity_end":"2025-01-27 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72656","activity_notes":"leak stain in office Uncoded if it is at the back there is a rear roof accessible through the office window ","activity_timesheet":"2","ticket_notes_combined":"

17\/01\/2025 10:10 (System)<\/b>Ticket Created<\/p>

17\/01\/2025 10:10 (sandra)<\/b>waiting on access details <\/p>

17\/01\/2025 14:12 (sandra)<\/b>leak from roof or brick work <\/p>

17\/01\/2025 15:08 (michaelk)<\/b>The brickwork external and roof area need to be investigated, stains are visible above a window lintel and wall.<\/p>

22\/01\/2025 10:24 (sandra)<\/b>booked for 27th<\/p>

27\/01\/2025 15:42 (travis)<\/b>Attended property and gained access to rear elevation and inspected external side of damp patch,Porous cement where pipework comes through wall,Removed all flaking brick and cement with wire brush and painted area with waterproof roof paint.<\/p>

27\/01\/2025 18:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63278","activity_ticket_id":"58830","ticket_reference":"HDT59915","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16731 - Bin damage repairs ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/01\/25","activity_end":"2025-01-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72657","activity_notes":"Bin damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 11:17 (jack)<\/b>Done end price 340 including 50 additional paint cost for wrong colour code given by client <\/p>

29\/01\/2025 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63279","activity_ticket_id":"58831","ticket_reference":"HDT59916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Supplied and fitted new co alarm","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/25","activity_end":"2025-01-22 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72658","activity_notes":"Supplied and fitted new co alarm","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2025 10:46 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63280","activity_ticket_id":"58832","ticket_reference":"HDT59917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Supplied and fitted new Co2 alarm ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/25","activity_end":"2025-01-22 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72659","activity_notes":"Supplied and fitted new Co2 alarm ","activity_timesheet":null,"ticket_notes_combined":"

22\/01\/2025 10:54 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63281","activity_ticket_id":"58833","ticket_reference":"HDT59918","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replacement alarms following gas safety inspection ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/25","activity_end":"2025-01-22 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72660","activity_notes":"Replacement alarms following gas safety inspection ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2025 10:57 (System)<\/b>Ticket Created<\/p>

23\/01\/2025 06:11 (michaelk)<\/b>Replaced 1 x smoke and 1 x heat alarms. 1hr labour plus parts, total 117.80 ex vat.<\/p>

23\/01\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63282","activity_ticket_id":"58834","ticket_reference":"HDT59919","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16726 - Full redecoration and exterior works ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/01\/25","activity_end":"2025-01-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72661","activity_notes":"Full redecoration and exterior works ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 10:06 (sandra)<\/b>Sue wants this one started on 27th<\/p>

03\/02\/2025 08:37 (jack)<\/b>Done<\/p>

03\/02\/2025 08:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63283","activity_ticket_id":"58835","ticket_reference":"HDT59920","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2 x reception high level lights out by entrance door ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/25","activity_end":"2025-01-22 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72662","activity_notes":"2 x reception high level lights out by entrance door ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2025 11:40 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 14:11 (alan)<\/b>Replace blind lamps in 2 high-level lights by entrance door<\/p>

22\/01\/2025 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63284","activity_ticket_id":"58836","ticket_reference":"HDT59921","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"A couple of lights are not working in the office please can you book someone as soon as you can","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/25","activity_end":"2025-01-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72663","activity_notes":"For 7:30am on Wednesday 29th January colleague Dipak will be there, but need to call him on this number 07761 891 249 A couple of lights are not working in the office please can you book someone as soon as you can","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2025 12:04 (System)<\/b>Ticket Created<\/p>

22\/01\/2025 12:04 (sandra)<\/b>booked for Thursday 23rd <\/p>

23\/01\/2025 09:14 (roy)<\/b>Found a couple of tubes and got one working. Need 6 more tubes and they want to leave another 10 for stock<\/p>

23\/01\/2025 16:18 (jane)<\/b>Tube lamps on order - requested access for 7:30am on Wednesday 29th January <\/p>

24\/01\/2025 09:14 (jane)<\/b>Confirmed For 7:30am on Wednesday 29th January colleague Dipak will be there, but need to call him on this number 07761 891 249 <\/p>

29\/01\/2025 08:19 (roy)<\/b>Replaced 6 tubes but lights not coming on.Had to reboot systemAll ok<\/p>

29\/01\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63285","activity_ticket_id":"58837","ticket_reference":"HDT59922","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16736 - Replacement basin mixer in bathroom one ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/25","activity_end":"2025-01-30 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72664","activity_notes":"Replacement basin mixer in bathroom one booked for Thursday with tenant for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2025 14:04 (sandra)<\/b>sent to MK to order tap <\/p>

24\/01\/2025 12:56 (sandra)<\/b>provisionally booked for Thursday 30th<\/p>

28\/01\/2025 09:28 (sandra)<\/b>confirmed for Thursday with tenant for access <\/p>

31\/01\/2025 05:28 (michaelk)<\/b>Attended site to replace the basin mixer as quoted. Compland left in full working order. 195.71 ex vat.<\/p>

31\/01\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63286","activity_ticket_id":"58838","ticket_reference":"HDT59923","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16732 - Repairs to towel rail ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/25","activity_end":"2025-01-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72665","activity_notes":"Repairs to towel rail ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2025 12:56 (sandra)<\/b>tenant home for access late morning <\/p>

29\/01\/2025 07:00 (michaelk)<\/b>Attended site to complete quoted work to bathroom towel rail. New wall brackets were installed and a replacement adjustable element. Whilst the towel rail was open, replacement thermo oil was installed to the correct level. The towel rail was tested and left in full working order.<\/p>

29\/01\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63288","activity_ticket_id":"58839","ticket_reference":"HDT59924","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"MDR\/JH\/16739 - Replacement tap to second floor kitchen ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/25","activity_end":"2025-01-28 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72667","activity_notes":"Replacement tap to second floor kitchen ","activity_timesheet":"2","ticket_notes_combined":"

22\/01\/2025 15:23 (sandra)<\/b>sent to MK to order tap<\/p>

24\/01\/2025 10:14 (sandra)<\/b>requested access for Tuesday <\/p>

24\/01\/2025 15:40 (sandra)<\/b>confirmed <\/p>

29\/01\/2025 06:57 (michaelk)<\/b>Attended site to install new mono mixer tap to the second floor was basin. We removed both taps and sealed off the existing second tap hole. Completed quoted job. <\/p>

29\/01\/2025 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63289","activity_ticket_id":"58840","ticket_reference":"HDT59925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (January)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/25","activity_end":"2025-01-24 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72668","activity_notes":"Landlord Meter Reads (January)","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 07:24 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 17:24 (alan)<\/b>Meter readings <\/p>

27\/01\/2025 15:35 (alan)<\/b>Meter readings <\/p>

27\/01\/2025 18:05 (michael)<\/b>(Ticket Closed)<\/p>

01\/04\/2025 14:11 (jane)<\/b>PO received for Coliseum <\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63290","activity_ticket_id":"58841","ticket_reference":"HDT59926","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace smoke alarm that is out of date ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/25","activity_end":"2025-01-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72669","activity_notes":"To replace smoke alarm that is out of date keys ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 09:16 (System)<\/b>Ticket Created<\/p>

23\/01\/2025 09:16 (sandra)<\/b>sent to Alan to order alarm <\/p>

23\/01\/2025 13:32 (alan)<\/b>Remove old mains power smoke alarm in hallway and heat alarm in main room and install new aico mains powered smoke alarm with 10year lithium battery in hallway and install new aico mains power heat alarm with 10year lithium battery in main room <\/p>

23\/01\/2025 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63291","activity_ticket_id":"58842","ticket_reference":"HDT59927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/01\/25","activity_end":"2025-01-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72670","activity_notes":"EICR (NICEic)with keys but tenant may be at home ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 09:25 (System)<\/b>Ticket Created<\/p>

23\/01\/2025 09:26 (sandra)<\/b>booked Monday 27th with keys but tenant may be at home <\/p>

27\/01\/2025 15:35 (alan)<\/b>Electrical inspection <\/p>

27\/01\/2025 18:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63292","activity_ticket_id":"58725","ticket_reference":"HDT59810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16658 - To replace broken sealed unit to top sash window ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/25","activity_end":"2025-01-24 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72671","activity_notes":"8am - To be in attendance with glaziers. Might have to remove the sash window for them. Do not let them leave without me knowing (MDR)To replace broken sealed unit to top sash window ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2025 14:13 (sandra)<\/b>sent to PG to order <\/p>

10\/01\/2025 09:16 (jane)<\/b>Update from Prentice Glass : We will order the sealed unit and advise when ready for glazing<\/p>

16\/01\/2025 16:26 (jane)<\/b>Chased Prentice Glass for a date <\/p>

22\/01\/2025 10:07 (sandra)<\/b>tenant confirmed for Friday. Prentice Glass has not replied for confirmation. Emailed again <\/p>

22\/01\/2025 10:34 (sandra)<\/b>confirmed Friday 24th<\/p>

24\/01\/2025 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63293","activity_ticket_id":"58843","ticket_reference":"HDT59928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler not working ","ticket_address_1":"Flat A","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat A","cs_id":"931","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"931","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/25","activity_end":"2025-02-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72672","activity_notes":"boiler not working . The boiler for the dishwasher is not working for few days tenant home Friday between 10 - 12 keys","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 09:56 (System)<\/b>Ticket Created<\/p>

23\/01\/2025 09:57 (sandra)<\/b>waiting on access <\/p>

23\/01\/2025 13:18 (sandra)<\/b>tenant home for access between 10 - 12 Friday 24th<\/p>

27\/01\/2025 07:39 (michaelk)<\/b>Attended site to investigate hot water fault. Found an undersink water heater which was leaking and with a thermostat fault. A replacement heater is required and has been ordered. 2hrs labour 105<\/p>

28\/01\/2025 09:17 (sandra)<\/b>requested access for Thursday <\/p>

29\/01\/2025 10:17 (sandra)<\/b>Lilian requested access. Awaiting confirmation from tenant <\/p>

31\/01\/2025 09:03 (sandra)<\/b>keys for access<\/p>

05\/02\/2025 09:14 (jane)<\/b>If the tenant is not home, can enter with keys <\/p>

05\/02\/2025 09:44 (jane)<\/b>Requested access for Friday morning 7th February <\/p>

06\/02\/2025 08:06 (jane)<\/b>Confirmed access with keys for Friday 7th February <\/p>

10\/02\/2025 08:32 (michaelk)<\/b>Attended site to replace the undersink water heater. Removed drainage to facilitate the installation and completed the work. 4hrs labour plus parts, total 373.80 ex vat.<\/p>

10\/02\/2025 08:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63294","activity_ticket_id":"58286","ticket_reference":"HDT59371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate the water meter ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/01\/25","activity_end":"2025-01-24 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72673","activity_notes":"investigate the water meter The information I have so far is that water meter 310181743 is feeding 62 Shaftesbury Avenue. Can you please check whether this is correct and if there are any other water meters linked to this property?I will do some more digging on my end as well so hopefully between us two, we will get some answers.","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2024 12:22 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 10:07 (sandra)<\/b>with keys from 7am <\/p>

20\/01\/2025 11:43 (michaelk)<\/b>Attended site to investigate water meter location. The supply pipe can be seen at low level entering the building. The supplier may have to be contacted to lift the chambers in the street, as i don't have the correct lifting equipment. <\/p>

23\/01\/2025 10:03 (jane)<\/b>Both engineers attending at 11:30am tomorrow Friday 24th January <\/p>

24\/01\/2025 14:24 (iain)<\/b>Water meter investigation.<\/p>

24\/01\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63295","activity_ticket_id":"58286","ticket_reference":"HDT59371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate the water meter ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72674","activity_notes":"investigate the water meter The information I have so far is that water meter 310181743 is feeding 62 Shaftesbury Avenue. Can you please check whether this is correct and if there are any other water meters linked to this property?I will do some more digging on my end as well so hopefully between us two, we will get some answers.","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2024 12:22 (System)<\/b>Ticket Created<\/p>

09\/01\/2025 10:07 (sandra)<\/b>with keys from 7am <\/p>

20\/01\/2025 11:43 (michaelk)<\/b>Attended site to investigate water meter location. The supply pipe can be seen at low level entering the building. The supplier may have to be contacted to lift the chambers in the street, as i don't have the correct lifting equipment. <\/p>

23\/01\/2025 10:03 (jane)<\/b>Both engineers attending at 11:30am tomorrow Friday 24th January <\/p>

24\/01\/2025 14:24 (iain)<\/b>Water meter investigation.<\/p>

24\/01\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63296","activity_ticket_id":"58844","ticket_reference":"HDT59929","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"check alarms date\/faulty and replace ","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/25","activity_end":"2025-01-23 15:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72675","activity_notes":"check alarms date\/faulty and replace ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 14:44 (System)<\/b>Ticket Created<\/p>

23\/01\/2025 15:30 (alan)<\/b>Replace smoke alarm in bedroom Smoke alarm replacement dates Bedroom 1. October 2035 newly installed todayBedroom 2. October 2030Bedroom 3. June 2032Hallway. October 2030Main room. October 2030Kitchen. October 2030<\/p>

23\/01\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>

23\/01\/2025 16:14 (jane)<\/b>For Rachel to pay for direct <\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63297","activity_ticket_id":"58845","ticket_reference":"HDT59930","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"3 alarms need to be replaced ","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/25","activity_end":"2025-02-12 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72676","activity_notes":"3 alarms need to be replaced 2 smoke alarms and 1 heat alarm from 2018","activity_timesheet":null,"ticket_notes_combined":"

23\/01\/2025 15:30 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 09:46 (sandra)<\/b>Sue wants these to be charged at day rate - doing 15 properties a day <\/p>

24\/01\/2025 10:04 (sandra)<\/b>15 smoke alarms to be done at once. Waiting on list <\/p>

24\/01\/2025 10:50 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63298","activity_ticket_id":"57964","ticket_reference":"HDT59049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16523 - Fire Proofing","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/01\/25","activity_end":"2025-01-27 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72677","activity_notes":"Remove section of plasterboard wall to access electrical cupboard ceiling for fire proofing. Reinstate wall ready for decoration.","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 15:57 (iain)<\/b>Remove section of plasterboard wall to access electrical cupboard ceiling for fire proofing. Reinstate wall ready for decoration.<\/p>

23\/01\/2025 16:10 (jane)<\/b>Area ready for redecoration <\/p>

28\/01\/2025 13:35 (jack)<\/b>Complete 130<\/p>

28\/01\/2025 13:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63299","activity_ticket_id":"58846","ticket_reference":"HDT59931","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16742 - Water damage redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 ","cs_id":"3079","cs_address_2":"78 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"3079","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/01\/25","activity_end":"2025-01-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72678","activity_notes":"Water damage redecoration booked for Tuesday 28th with keys from security ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 16:24 (sandra)<\/b>requested access for Tuesday <\/p>

24\/01\/2025 12:09 (sandra)<\/b>booked for 28th Tuesday with keys from security<\/p>

28\/01\/2025 13:34 (jack)<\/b>Complete <\/p>

28\/01\/2025 13:49 (michael)<\/b>(Ticket Closed)<\/p>

28\/01\/2025 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63300","activity_ticket_id":"58847","ticket_reference":"HDT59932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MK\/SW\/16720 - Disconnection and cap Gas pipe ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/25","activity_end":"2025-01-24 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72679","activity_notes":"Disconnection and cap Gas pipe ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2025 10:24 (sandra)<\/b>booked 24th<\/p>

27\/01\/2025 07:35 (michaelk)<\/b>Attended site to disconnect and cap off the gas as per quote. Installed meter disconnect to the outlet and capped off pipework. 172.80 ex vat.<\/p>

27\/01\/2025 07:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63301","activity_ticket_id":"58848","ticket_reference":"HDT59933","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"leak from skylight ","ticket_address_1":"5 Langley Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"5 Langley Street ","cs_id":"2820","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"2820","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/25","activity_end":"2025-01-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72680","activity_notes":"leak from skylight ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2025 10:34 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 10:51 (sandra)<\/b>attending now - Tuesday <\/p>

29\/01\/2025 12:08 (roy)<\/b>Cleared roof and checked and cleared between glass<\/p>

29\/01\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63302","activity_ticket_id":"58849","ticket_reference":"HDT59934","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical Handyman Services - For Thursday 30th January -","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/01\/25","activity_end":"2025-01-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72681","activity_notes":"Electrical Handyman Services - For Thursday 30th January -Replacement alarms ","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2025 10:54 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 10:55 (sandra)<\/b>Flat 18\/27 SPFlat 1\/127 LA flat 4 \/127 LA<\/p>

24\/01\/2025 10:55 (sandra)<\/b>access requested for Thursday 30th at 8am <\/p>

24\/01\/2025 11:51 (sandra)<\/b>Start at Flat 18\/ 27 as this is vacant and you can go in at 7amSue emailing other tenants <\/p>

03\/02\/2025 10:48 (alan)<\/b>Install alarms <\/p>

03\/02\/2025 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63303","activity_ticket_id":"58850","ticket_reference":"HDT59935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"mouse proofing and blocked toilet ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/25","activity_end":"2025-01-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72682","activity_notes":"with keys mouse proofing and blocked toilet Pest control has now finished the follow-up treatments and the flat is mouse-free according to them. However, they found that there are various entry points for in the kitchen wall that have not been properly sealed off, such that mice will likely continue to come back (esp. given the restaurant directly below). check the toilet as she notice that when she flash the water after couple of hours stuff coming back?","activity_timesheet":"2","ticket_notes_combined":"

24\/01\/2025 15:33 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 09:31 (sandra)<\/b>with keys for access <\/p>

29\/01\/2025 12:08 (iain)<\/b>Mouse proofing and toilet.<\/p>

29\/01\/2025 12:10 (iain)<\/b>Rodded and flushed through, seems clear.If problem persists I recommend their drainage contractor. Internal stack, probably manholes in restaurant basement.<\/p>

29\/01\/2025 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63304","activity_ticket_id":"58851","ticket_reference":"HDT59936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"dishwasher is not working ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/01\/25","activity_end":"2025-01-30 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72683","activity_notes":"dishwasher is not working ","activity_timesheet":null,"ticket_notes_combined":"

24\/01\/2025 15:43 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 11:03 (jane)<\/b>Requested access for Thursday morning <\/p>

29\/01\/2025 09:02 (sandra)<\/b>confirmed Thursday with tenant <\/p>

31\/01\/2025 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63305","activity_ticket_id":"58852","ticket_reference":"HDT59937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/01\/25","activity_end":"2025-01-26 18:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72684","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2025 18:56 (System)<\/b>Ticket Created<\/p>

27\/01\/2025 08:21 (roy)<\/b>Boiler locked out.Reset and boiler up and running.Is a fault with the immersion as it keeps tripping. Not sure why<\/p>

28\/01\/2025 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63306","activity_ticket_id":"58853","ticket_reference":"HDT59938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 2 leaking into flat 1","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/01\/25","activity_end":"2025-01-26 18:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72685","activity_notes":"Flat 2 leaking into flat 1","activity_timesheet":"2","ticket_notes_combined":"

26\/01\/2025 18:58 (System)<\/b>Ticket Created<\/p>

27\/01\/2025 08:19 (roy)<\/b>Leak into flat 1 but no access.Was told leak under kitchen sink in flat 2Found locking nut on spout was off and everything was used water running under sinkRefixed and all ok<\/p>

27\/01\/2025 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63307","activity_ticket_id":"58854","ticket_reference":"HDT59939","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handy Man Services for Wednesday 29th & Thursday 30th","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"29\/01\/25","activity_end":"2025-01-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72686","activity_notes":"Handy Man Services for Wednesday 29th & Thursday 30th","activity_timesheet":null,"ticket_notes_combined":"

26\/01\/2025 19:31 (System)<\/b>Ticket Created<\/p>

30\/01\/2025 18:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63309","activity_ticket_id":"58855","ticket_reference":"HDT59940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"my washing machine appears to have an Error 06 pump","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/01\/25","activity_end":"2025-01-30 10:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72688","activity_notes":"my washing machine appears to have an Error 06 pump","activity_timesheet":null,"ticket_notes_combined":"

27\/01\/2025 10:17 (System)<\/b>Ticket Created<\/p>

27\/01\/2025 15:05 (sandra)<\/b>Appliance engineer Thursday 8 - 12 and our engineer Tuesday with keys after 12 to reset and see if they can get the clothes out<\/p>

27\/01\/2025 16:57 (sandra)<\/b>keys for repairaid on Thursday also <\/p>

28\/01\/2025 14:56 (roy)<\/b>Cleared blocked filterTested all ok<\/p>

28\/01\/2025 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63310","activity_ticket_id":"58856","ticket_reference":"HDT59941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16635 - Re-glazing works ","ticket_address_1":"40-42 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"40-42 Tavistock Street ","cs_id":"168","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"168","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"24\/02\/25","activity_end":"2025-02-24 13:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72689","activity_notes":"Re-glazing works ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2025 11:19 (jane)<\/b>Instructed Prentice Glass - awaiting a lead-time<\/p>

03\/02\/2025 16:12 (jane)<\/b>Chased a lead-time <\/p>

05\/02\/2025 14:14 (jane)<\/b>Chased again for a date for installation <\/p>

06\/02\/2025 15:16 (jane)<\/b>Update from Prentice Glass The glass will be ready early next week, we will need to contact you with a proposed date on Monday as these works require 6 men to attend due to the weight of the glass will ensure I come back to you on Monday with a proposed date for the works. These works have been quoted in hours but due to the location do you know if we will need to attend\/avoid specific times please the works will take approx. 4 hours<\/p>

11\/02\/2025 10:44 (jane)<\/b>Requested access for Friday 14th Feb (AM)<\/p>

14\/02\/2025 09:07 (jane)<\/b>Attending this morning - Fit out team on site to give access <\/p>

14\/02\/2025 10:15 (jane)<\/b>The glaziers have attended site this morning and the cut outs at the bottom of the glass are not correct and can only be done at the factory, need to re-book, have informed the client <\/p>

20\/02\/2025 16:54 (jane)<\/b>Glaziers attending site on Monday morning 24th February <\/p>

24\/02\/2025 16:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63311","activity_ticket_id":"58857","ticket_reference":"HDT59942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"can you please arrange for Alan to investigate and reinstate the light fittings.","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-02-28 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72690","activity_notes":"can you please arrange for Alan to investigate and reinstate the light fittings.","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2025 11:05 (System)<\/b>Ticket Created<\/p>

27\/01\/2025 15:34 (alan)<\/b>Refix light fitting and order 2 replacement dummy CCTV cameras <\/p>

24\/02\/2025 07:16 (alan)<\/b>Return to site and replace damaged dummy CCTV cameras <\/p>

24\/02\/2025 07:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63312","activity_ticket_id":"58858","ticket_reference":"HDT59943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16743 - Replacement blinds ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/25","activity_end":"2025-03-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72691","activity_notes":"Replacement blinds Confirmed access for Tuesday morning 18th March - Tenant to give access - To also carry out damp testing of the bathroom to see if ready for redecs ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 13:10 (jane)<\/b>Blinds on order - anticipated dispatch date 4th February 2025<\/p>

31\/01\/2025 11:36 (sandra)<\/b>part order received <\/p>

13\/02\/2025 10:32 (jane)<\/b>Requested access for Friday afternoon 14th Feb<\/p>

14\/02\/2025 08:44 (jane)<\/b>Tenant wants to postpone the appointment until March <\/p>

10\/03\/2025 11:08 (jane)<\/b>Requested a date from the client for the blind replacement <\/p>

14\/03\/2025 09:25 (jane)<\/b>Requested access for Tuesday morning 18th March <\/p>

14\/03\/2025 13:05 (jane)<\/b>Confirmed access for Tuesday morning 18th March - Tenant to give access - To also carry out damp testing of the bathroom to see if ready for redecs <\/p>

18\/03\/2025 15:51 (iain)<\/b>Replacement blinds and damp test.<\/p>

18\/03\/2025 15:52 (iain)<\/b>(Flat 4.2 28 Lisle Street) Damp tested bathroom and hallway ceiling. Hallway is ok but bathroom showing higher reading.<\/p>

18\/03\/2025 16:19 (jane)<\/b>(Flat 4.2 28 Lisle Street) Damp tested bathroom and hallway ceiling. Hallway is ok but bathroom showing higher reading. - Email Sent<\/b><\/p>

18\/03\/2025 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63313","activity_ticket_id":"58855","ticket_reference":"HDT59940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"my washing machine appears to have an Error 06 pump","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/25","activity_end":"2025-01-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72692","activity_notes":"my washing machine appears to have an Error 06 pumpCAN YOU ENTER WITH KEYS TUESDAY 28TH AND SEE IF YOU CAN RESET THE MACHINE TO GET THE CLOTHES OUT.","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2025 10:17 (System)<\/b>Ticket Created<\/p>

27\/01\/2025 15:05 (sandra)<\/b>Appliance engineer Thursday 8 - 12 and our engineer Tuesday with keys after 12 to reset and see if they can get the clothes out<\/p>

27\/01\/2025 16:57 (sandra)<\/b>keys for repairaid on Thursday also <\/p>

28\/01\/2025 14:56 (roy)<\/b>Cleared blocked filterTested all ok<\/p>

28\/01\/2025 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63314","activity_ticket_id":"58859","ticket_reference":"HDT59944","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"install a new door closer at back of Hawksmoor ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/01\/25","activity_end":"2025-01-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72693","activity_notes":"install a new door closer at back of Hawksmoor ","activity_timesheet":"2","ticket_notes_combined":"

27\/01\/2025 16:10 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 12:18 (travis)<\/b>New fire rated door closer fitted and tested .<\/p>

28\/01\/2025 12:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63315","activity_ticket_id":"57406","ticket_reference":"HDT58491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16269 - New kitchen doors and water damage repairs ","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/02\/25","activity_end":"2025-02-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72694","activity_notes":"New kitchen doors and water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

09\/08\/2024 11:05 (jane)<\/b>Requested access for Tuesday afternoon 13th August to take final measurements of the kitchen doors, plinths, end panels etc <\/p>

09\/08\/2024 14:27 (jane)<\/b>Client would like Wednesday 14th August, requested access at 2pm <\/p>

09\/08\/2024 15:11 (jane)<\/b>For Wednesday 14th August, Tenant will be home to provide access at 2pm<\/p>

14\/08\/2024 09:34 (jane)<\/b>Requested access for Tuesday 20th August <\/p>

16\/08\/2024 14:15 (jane)<\/b>Confirmed access on Tuesday 20th August between 2 and 4pm - Tenant home for access <\/p>

20\/08\/2024 15:50 (travis)<\/b>Attended and taken details for kitchen works,Details given to MDR <\/p>

21\/11\/2024 11:12 (jane)<\/b>Kitchen doors on order - expected delivery date Wednesday 4th December <\/p>

10\/12\/2024 10:57 (jane)<\/b>Update - sent an email to the client Given the nature of the works and involving the difficult timescale the tenant has provided due to his commitments and the requirements to strip out approx. 70 precent of the kitchen to carry out worktop repairs and replacement doors, plinths, posts etc, would it be better to program in the some dates for the tenant in January?, so that we will time, as we will require 3 \/ 4 consecutive days <\/p>

17\/12\/2024 10:01 (sandra)<\/b>booked for 20th tenant at home <\/p>

20\/12\/2024 16:34 (jack)<\/b>Done 240<\/p>

09\/01\/2025 14:03 (jane)<\/b>Tenant confirmed access for 16th and 17th January - 8:30am start time <\/p>

17\/01\/2025 07:33 (iain)<\/b>Kitchen cupboard doors.<\/p>

17\/01\/2025 15:54 (iain)<\/b>Kitchen works.<\/p>

21\/01\/2025 09:29 (iain)<\/b>Kitchen works.<\/p>

27\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

28\/01\/2025 15:56 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:27 (iain)<\/b>Kitchen works.<\/p>

03\/02\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/08\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63316","activity_ticket_id":"58860","ticket_reference":"HDT59945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"bathroom shaver plug not working ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/25","activity_end":"2025-01-30 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72695","activity_notes":"bathroom shaver plug not working tenant to provide access Thursday 30th","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 09:22 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 10:20 (sandra)<\/b>requested access for Thursday <\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant to provide access Thursday 30th<\/p>

30\/01\/2025 11:34 (roy)<\/b>Faulty shaver socket.Purchased new, replacedAll ok<\/p>

30\/01\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63317","activity_ticket_id":"58861","ticket_reference":"HDT59946","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16746 - To relocate conduit and emergency light fittings to Bike Store ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/25","activity_end":"2025-02-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72696","activity_notes":"To relocate conduit and emergency light fittings to Bike Store ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 10:06 (sandra)<\/b>provisionally booked awaiting Alan to confirm he has the parts <\/p>

03\/02\/2025 10:54 (jane)<\/b>Advised client we are attending on Thursday 6th February <\/p>

04\/02\/2025 15:09 (alan)<\/b>Quoted works <\/p>

04\/02\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63318","activity_ticket_id":"58862","ticket_reference":"HDT59947","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16745 - Replace faulty emergency lights on roof area ","ticket_address_1":"4 Arne Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"4 Arne Street ","cs_id":"2925","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"2925","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/25","activity_end":"2025-02-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72697","activity_notes":"Replace faulty emergency lights on roof area To carry out the safe isolation to the electrical lighting circuit, carefully remove 5No faulty emergency lights on roof area as required and dispose of environmentally friendly.To supply and install new replacement LED fittings and re-instate supply.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 10:08 (sandra)<\/b>provisionally booked for 6th awaiting confirmation of delivery of parts <\/p>

03\/02\/2025 10:53 (jane)<\/b>Confirmed for Wednesday 5th February <\/p>

06\/02\/2025 09:35 (jane)<\/b>Re-booked for Tuesday 11th February <\/p>

11\/02\/2025 15:22 (alan)<\/b>Quote works <\/p>

11\/02\/2025 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63319","activity_ticket_id":"58863","ticket_reference":"HDT59948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"push bar ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/02\/25","activity_end":"2025-02-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72698","activity_notes":"I just wanted to report the following repairs that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).Firstly, there is a push door fire door where the push bar has completely come aware from the door.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 10:42 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 14:44 (travis)<\/b>Attended above property and found emergency push bar to metal fire door to be completely bent out of shape (beyond repair),New mechanism with bars on order.Security have said security is not an issue at the moment due to damaged door being within a secured area <\/p>

29\/01\/2025 15:52 (jane)<\/b>Single door panic bolt ordered - 1\/2 day lead-time <\/p>

03\/02\/2025 11:28 (travis)<\/b>Replacement of damaged fire door push bar system.<\/p>

03\/02\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63320","activity_ticket_id":"58864","ticket_reference":"HDT59949","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"fix the light at the back of Hawksmoor fire escape","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/25","activity_end":"2025-02-04 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72699","activity_notes":"fix the light at the back of Hawksmoor fire escape","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 11:17 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 09:36 (alan)<\/b>Replace emergency lights gear tray to fittingTest and leave working <\/p>

06\/02\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63321","activity_ticket_id":"58865","ticket_reference":"HDT59950","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"fridge light and ventilation fan ","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/25","activity_end":"2025-02-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72700","activity_notes":"fridge light and ventilation fan The fridge light isnt working. 2. The ventilation fan in the bathroom has been making a strange noise since yesterday.tenant home for access Friday PM ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 11:24 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 11:25 (sandra)<\/b>tenant home for access Friday PM <\/p>

03\/02\/2025 14:59 (alan)<\/b>1. Replace blown lamp in fridge2. Look at extractor fan in bathroom marking noise, order replacement fan <\/p>

03\/02\/2025 15:14 (jane)<\/b>1. Replaced blown lamp in fridge 2. Investigated extractor fan in bathroom making a noise, we have ordered a replacement fan - Email Sent<\/b><\/p>

10\/02\/2025 10:56 (jane)<\/b>Returning today to fit the new fan, tenant home for access <\/p>

10\/02\/2025 12:53 (alan)<\/b>Return to site and replace bathroom extractor fan <\/p>

10\/02\/2025 12:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63322","activity_ticket_id":"58866","ticket_reference":"HDT59951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement heated radiator panel and towel rail repair ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/01\/25","activity_end":"2025-01-28 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72701","activity_notes":"Replacement heated radiator panel and towel rail repair ","activity_timesheet":null,"ticket_notes_combined":"

28\/01\/2025 11:25 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63326","activity_ticket_id":"58867","ticket_reference":"HDT59952","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"MDR\/JH\/16734 - Replacement light fittings ","ticket_address_1":"38a Monmouth Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/02\/25","activity_end":"2025-02-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72705","activity_notes":"Replacement light fittings ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:02 (sandra)<\/b>sent to Alan to order <\/p>

28\/01\/2025 14:30 (jane)<\/b>Advised client we will be attending on Tuesday 4th February to carry out the repairs to the emergency lighting etc <\/p>

30\/01\/2025 16:22 (jane)<\/b>Client has requested 10am appointment on Tuesday 4th February <\/p>

04\/02\/2025 15:52 (alan)<\/b>Quoted works <\/p>

04\/02\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63327","activity_ticket_id":"58868","ticket_reference":"HDT59953","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_title":"MDR\/JH\/16733 - 3 Hour Emergency Lighting Testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38a Monmouth Street ","cs_id":"2875","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/25","activity_end":"2025-02-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72706","activity_notes":"3 Hour Emergency Lighting Testing ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:04 (sandra)<\/b>sent to Alan to order parts <\/p>

28\/01\/2025 14:14 (jane)<\/b>Advised client we will be attending on Tuesday 4th February 2025<\/p>

28\/01\/2025 14:33 (jane)<\/b>Advised client the emergency lighting repairs are required first, then need to allow 24 hours to charge Have requested a day later part of next week <\/p>

31\/01\/2025 09:54 (jane)<\/b>Client confirmed for Thursday 5th February for the emergency testing <\/p>

31\/01\/2025 09:54 (jane)<\/b>Client confirmed for Thursday 6th February for the emergency testing<\/p>

06\/02\/2025 14:15 (alan)<\/b>Quoted works<\/p>

06\/02\/2025 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63328","activity_ticket_id":"58869","ticket_reference":"HDT59954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace break glass lock ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/01\/25","activity_end":"2025-01-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72707","activity_notes":"replace break glass lock can you arrange for the break glass to be replaced? This is the commercial unit internal side of the fire escape door from Ground floor 12-13 Little Newport Street into the ground floor common areas. ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:14 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 14:14 (sandra)<\/b>waiting on padlock code <\/p>

29\/01\/2025 15:50 (iain)<\/b>To replace break glass tube on fire exit door. To cut off padlock and replace, see notes.<\/p>

29\/01\/2025 15:51 (iain)<\/b>New padlock code 1213.<\/p>

29\/01\/2025 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63329","activity_ticket_id":"58870","ticket_reference":"HDT59955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"external light to be replaced ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/25","activity_end":"2025-02-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72708","activity_notes":"there is an external light in our Service Yard which has broken and needs to be replaced.in our common areas","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:21 (System)<\/b>Ticket Created<\/p>

03\/02\/2025 14:55 (alan)<\/b>Order replacement fitting<\/p>

24\/02\/2025 16:51 (alan)<\/b>Replace floodlight and relocate higher so bin lids cannot break fitting <\/p>

24\/02\/2025 17:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63330","activity_ticket_id":"58871","ticket_reference":"HDT59956","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Collapsed bathroom flooring","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/01\/25","activity_end":"2025-01-28 16:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72709","activity_notes":"Collapsed bathroom flooring and toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:36 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 14:40 (jane)<\/b>Vacant property - Toilet being checked on Thursday 30th January <\/p>

29\/01\/2025 11:18 (jack)<\/b>Floor ripped up and rubbish cleared 130<\/p>

31\/01\/2025 05:37 (michaelk)<\/b>Attended site to inspect the toilets in both bathrooms and to report. Both toilets have leak stains on the lower tiles. The floor has been taken up in one of the bathrooms, and that particular toilet is leaking when flushed. Both toilets will need to be removed, and the waste pipework thoroughly inspected. I removed the pan and collected a material list. 2hrs labour 105<\/p>

04\/02\/2025 05:55 (michaelk)<\/b>Attended site to start to strip out the toilets\/ waste pipework. Started work in the ensuute bathroom and completely stripped out all waste fittings and replaced. The toilet flush pipe and seal was also replaced, however had to be removed numerous times as the flush wouldn't seal. We had to eventually cut away the tiles and supporting timber to allow all the seals to line up square.Installed temporary timber supports under the pan to allow the sealant to cure. 5hrs labour. <\/p>

04\/02\/2025 16:21 (travis)<\/b>Rubbish clearance.<\/p>

04\/02\/2025 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63331","activity_ticket_id":"58871","ticket_reference":"HDT59956","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Collapsed bathroom flooring","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/25","activity_end":"2025-02-06 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72710","activity_notes":"Vacant property, keys for access - To carry out toilet repairs and check associated pipework ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:36 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 14:40 (jane)<\/b>Vacant property - Toilet being checked on Thursday 30th January <\/p>

29\/01\/2025 11:18 (jack)<\/b>Floor ripped up and rubbish cleared 130<\/p>

31\/01\/2025 05:37 (michaelk)<\/b>Attended site to inspect the toilets in both bathrooms and to report. Both toilets have leak stains on the lower tiles. The floor has been taken up in one of the bathrooms, and that particular toilet is leaking when flushed. Both toilets will need to be removed, and the waste pipework thoroughly inspected. I removed the pan and collected a material list. 2hrs labour 105<\/p>

04\/02\/2025 05:55 (michaelk)<\/b>Attended site to start to strip out the toilets\/ waste pipework. Started work in the ensuute bathroom and completely stripped out all waste fittings and replaced. The toilet flush pipe and seal was also replaced, however had to be removed numerous times as the flush wouldn't seal. We had to eventually cut away the tiles and supporting timber to allow all the seals to line up square.Installed temporary timber supports under the pan to allow the sealant to cure. 5hrs labour. <\/p>

04\/02\/2025 16:21 (travis)<\/b>Rubbish clearance.<\/p>

04\/02\/2025 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63332","activity_ticket_id":"58736","ticket_reference":"HDT59821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-02-28 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72711","activity_notes":"List of works -switches to turn on\/off the correct way ","activity_timesheet":"2","ticket_notes_combined":"

10\/01\/2025 11:42 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 11:43 (sandra)<\/b>booked with keys for 15th<\/p>

22\/01\/2025 10:16 (sandra)<\/b>requested for the 27th<\/p>

23\/01\/2025 09:49 (sandra)<\/b>with keys on 27th<\/p>

27\/01\/2025 10:36 (travis)<\/b>Attended and cut out all perished mastic seals in ensuite bathroom,Cleaned work area and applied new silicone to match existing in shower (anthracite).<\/p>

13\/02\/2025 07:40 (alan)<\/b>Look at switches and make sure they are all the correct way up Order new lights for under kitchen cupboards <\/p>

13\/02\/2025 08:58 (jane)<\/b>Inspected switches and make sure they are all the correct way up Ordered new lights for under kitchen cupboards - Email Sent<\/b><\/p>

28\/02\/2025 22:58 (alan)<\/b>Replace blown cooker hood lamps Repair lights under kitchen cupboard Check all light switches are up the right way Final checks <\/p>

02\/03\/2025 19:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63333","activity_ticket_id":"58872","ticket_reference":"HDT59957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR (NICEic)","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/25","activity_end":"2025-02-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72712","activity_notes":"EICR (NICEic)25 Garrick street after 12.00pm on Wednesday 5th February you can attend by management key but please use intercom","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:48 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 15:43 (sandra)<\/b>access with keys after 12 <\/p>

04\/02\/2025 15:20 (jane)<\/b>25 Garrick street after 12.00pm on Wednesday 5th February you can attend by management key but please use intercom<\/p>

05\/02\/2025 15:14 (alan)<\/b>Electrical inspection <\/p>

06\/02\/2025 07:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63334","activity_ticket_id":"58873","ticket_reference":"HDT59958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/25","activity_end":"2025-02-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72713","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:50 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 14:51 (sandra)<\/b>requested 8am on 5th<\/p>

04\/02\/2025 15:51 (jane)<\/b>Flat 1, to use management key but he might be at home so first use Intercom and knock 3 times before entering<\/p>

06\/02\/2025 07:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/02\/2025 07:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63335","activity_ticket_id":"58874","ticket_reference":"HDT59959","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/25","activity_end":"2025-02-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72714","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:52 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 14:53 (sandra)<\/b>requested access for 5th<\/p>

04\/02\/2025 15:22 (jane)<\/b>Flat 4-32 Wellington Tenant at home to provide the access on Wednesday morning 5th February <\/p>

06\/02\/2025 07:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

06\/02\/2025 07:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63336","activity_ticket_id":"58875","ticket_reference":"HDT59960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas compliance testing without PAT","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/25","activity_end":"2025-02-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72715","activity_notes":"Gas compliance testing without PAT","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:53 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 14:54 (sandra)<\/b>requested access for 8am on 6th Feb <\/p>

06\/02\/2025 10:53 (jane)<\/b>Buzz on intercom for access and then use management keys <\/p>

10\/02\/2025 08:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/02\/2025 08:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63337","activity_ticket_id":"58876","ticket_reference":"HDT59961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"floor in kitchen has movement ","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/25","activity_end":"2025-01-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72716","activity_notes":"floor in kitchen has movement maybe from a leak ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 15:30 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 16:09 (sandra)<\/b>access requested <\/p>

29\/01\/2025 09:07 (sandra)<\/b>confirmed with tenant between 11 - 1pm Thursday 30th<\/p>

30\/01\/2025 14:09 (travis)<\/b>Attended above property and found all flooring in living room\/kitchen area to be moving a mote than normal amount when pressure\/weight is applied,No easy remedy to repair this problem,so I would suggest uplifting all flooring,(20m sq), check and strengthen sub floor,Replacement with new underlay and engineered flooring.The tenant has mentioned she will be leaving the country for a few weeks at the end of February which would be an ideal time for works to be carried out pending a quote being required\/accepted.<\/p>

30\/01\/2025 14:16 (travis)<\/b>The tenant has further contacted me regarding the flooring problem and has mentioned that these problems have started to become obvious since the restaurant below has opened recently, possibly a surveyor will be needed.<\/p>

19\/02\/2025 12:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63338","activity_ticket_id":"58877","ticket_reference":"HDT59962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door not closing correctly ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/25","activity_end":"2025-01-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72717","activity_notes":"the doors to our waste room are not closing correctly and keep getting caught on each other.in our common areas.","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 16:13 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 12:06 (roy)<\/b>Retightened screws on hinges<\/p>

29\/01\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63339","activity_ticket_id":"58878","ticket_reference":"HDT59963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in communal area likely from the roof ","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/25","activity_end":"2025-02-06 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72718","activity_notes":"leak in communal area likely from the roof ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 09:25 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 12:09 (roy)<\/b>Need ladder access onto roof through skylight in common parts. Will need 2nd person as ladder need to sit on stairs<\/p>

29\/01\/2025 15:17 (sandra)<\/b>returning on Thursday<\/p>

06\/02\/2025 11:40 (iain)<\/b>Investigate leak.<\/p>

06\/02\/2025 12:15 (travis)<\/b>Collected keys and attended above property,Found gully outlets to be blocked with debris on main roof, cleared and returned keys.<\/p>

06\/02\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63340","activity_ticket_id":"58879","ticket_reference":"HDT59964","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16725 - Floor 6 - Water damage repairs ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/02\/25","activity_end":"2025-02-07 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72719","activity_notes":"Floor 6 - Water damage repairs Confirmed access for 9am on Friday 7th February - office will give access ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 09:59 (jane)<\/b>Requested access for Friday 7th February <\/p>

29\/01\/2025 16:16 (jane)<\/b>Confirmed access for 9am on Friday 7th February - office will give access <\/p>

07\/02\/2025 11:38 (jack)<\/b>Done<\/p>

07\/02\/2025 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63341","activity_ticket_id":"58880","ticket_reference":"HDT59965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16752 - Replacement tiled flooring to bathroom ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"11\/03\/25","activity_end":"2025-03-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72720","activity_notes":"Replacement tiles flooring to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

04\/03\/2025 16:16 (jane)<\/b>Requested access on Tuesday 11th March, the works will take appox three days <\/p>

04\/03\/2025 16:36 (jane)<\/b>Confirmed Tuesday 11th March with Management Keys, the works will take appox three days<\/p>

11\/03\/2025 15:41 (iain)<\/b>Load out job and supply materials.<\/p>

13\/03\/2025 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63342","activity_ticket_id":"58881","ticket_reference":"HDT59966","ticket_client":"2116","client_name":"Bancone ","ticket_title":"emergency light issue ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/25","activity_end":"2025-02-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72721","activity_notes":"Since yesterday morning, we have been experiencing a malfunction with our emergency lighting. When we begin to turn down the light it automatically raises back to full beam. For e.g. the full beam light is button no.1 and when we press 2,3 or 4 (this is for lunch and evening settings) it jumps right back to button no.1. Could we please have an engineer come by this week to investigate ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 10:14 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 10:15 (sandra)<\/b>booked for Friday <\/p>

03\/02\/2025 14:57 (alan)<\/b>Looked at possible lighting faulty Tested thought and found 3 damaged lamp holders Ordered replacement lamp holders Reset lighting control system <\/p>

03\/02\/2025 15:12 (jane)<\/b>Investigated lighting faultTested though and found 3 damaged lamp holders Ordered replacement lamp holders Reset lighting control system - Email Sent<\/b><\/p>

07\/02\/2025 09:36 (alan)<\/b>Order 3 replacement fittings <\/p>

07\/02\/2025 10:10 (jane)<\/b>Advised client we will be returning on Tuesday morning 11th February to install the new lighting parts <\/p>

11\/02\/2025 15:25 (alan)<\/b>Return to site and replace damaged lamp holder to hanging lights <\/p>

12\/02\/2025 07:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63343","activity_ticket_id":"58882","ticket_reference":"HDT59967","ticket_client":"2116","client_name":"Bancone ","ticket_title":"leak from copper pipe ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/25","activity_end":"2025-01-31 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72722","activity_notes":"leak from copper pipe in main bar upstairs ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 10:25 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 10:26 (sandra)<\/b>access requested <\/p>

04\/02\/2025 05:48 (michaelk)<\/b>Attended site to investigate the reported leaking pipework. I couldn't see the pictured pipe as it was behind the workstations. I could see that the adjacent tap was leaking and that this was the probable cause. I will quote tonreplace this tap, however if all the pipework is to be inspected, the workstations will need to be removed. Note; I do believe that the tap is the cause which was observed running along the sink tops. 2hrs labour 105<\/p>

04\/02\/2025 08:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63344","activity_ticket_id":"58883","ticket_reference":"HDT59968","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to block up holes on the ground floor ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/25","activity_end":"2025-01-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72723","activity_notes":"to block up holes on the ground floor ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 10:29 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 16:30 (roy)<\/b>Large holes along corridor on ground floor.Plugged using wire wool Need to use sand\/cement. Approx 30 feetCleared mice droppings <\/p>

30\/01\/2025 18:05 (roy)<\/b>Sand\/cement length of corridor <\/p>

30\/01\/2025 18:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63345","activity_ticket_id":"58884","ticket_reference":"HDT59969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We have been informed that there is no light in the entire staircase at 38 St Martins Lane.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/25","activity_end":"2025-01-29 11:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72724","activity_notes":"We have been informed that there is no light in the entire staircase at 38 St Martins Lane.","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 10:46 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 12:06 (roy)<\/b>Reset RCDsAll okNo fault found<\/p>

29\/01\/2025 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63346","activity_ticket_id":"58885","ticket_reference":"HDT59970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16755 - Repairs to boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/25","activity_end":"2025-02-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72725","activity_notes":"Repairs to boiler ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 10:23 (jane)<\/b>Requested access for Wednesday morning <\/p>

11\/02\/2025 10:39 (jane)<\/b>Awaiting date from tenant - they are very strict on access <\/p>

11\/02\/2025 11:10 (jane)<\/b>For 1pm on Friday 14th - Tenant to give access <\/p>

11\/02\/2025 11:54 (jane)<\/b>12noon on Friday 14th - Tenant to give access<\/p>

12\/02\/2025 11:40 (jane)<\/b>12:30pm on Friday 14th - Tenant to give access<\/p>

17\/02\/2025 09:19 (michaelk)<\/b>Attended site to replace the faulty parts to the boiler as quoted. Replaced the upgraded probe and electrode set and the rear electrical housing due to damage. Completed work and left the boiler in full working order. 307.47 ex vat.<\/p>

17\/02\/2025 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63347","activity_ticket_id":"58649","ticket_reference":"HDT59734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"31\/01\/25","activity_end":"2025-01-31 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72726","activity_notes":"Vacant - Some decoration works required - Need to be completed by 4th February ","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 12:26 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 09:54 (sandra)<\/b>booked 27th<\/p>

20\/01\/2025 10:21 (michael)<\/b>NOT to changed without speaking to MDR<\/p>

28\/01\/2025 15:56 (iain)<\/b>ITC'S.<\/p>

29\/01\/2025 12:07 (iain)<\/b>ITC'S.<\/p>

03\/02\/2025 08:37 (jack)<\/b>Done<\/p>

03\/02\/2025 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63348","activity_ticket_id":"58886","ticket_reference":"HDT59971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"investigate why the lights are not working in the shower room","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/25","activity_end":"2025-02-20 17:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72727","activity_notes":"investigate why the lights are not working in the shower room where the macerator is. Please collect keys and access at anytime. ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 14:23 (System)<\/b>Ticket Created<\/p>

30\/01\/2025 14:32 (alan)<\/b>Investigate lights in bathroom not working 2 downlights found to be faulty, leaving one fitting working Order 3 replacement downlights <\/p>

30\/01\/2025 14:44 (jane)<\/b>Investigated lights in bathroom not working Left one fitting working Have ordered 3 x replacement downlights - Email Sent<\/b><\/p>

10\/02\/2025 13:57 (alan)<\/b>Return to site and replace 3 faulty downlights in bathroom on 1st floorFound 1 time delay switch on staircase to be broken, ordered replacement <\/p>

18\/02\/2025 15:23 (alan)<\/b>Return to site and replace broken time delay switch <\/p>

18\/02\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63349","activity_ticket_id":"58887","ticket_reference":"HDT59972","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16749 - Bathroom flooring ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"19\/02\/25","activity_end":"2025-02-19 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72728","activity_notes":"Bathroom flooring ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 12:29 (travis)<\/b>Fitting sub floor in bathroom.<\/p>

10\/02\/2025 10:19 (travis)<\/b>Attended and fitted 18mm ply to support timbers on screed floor.<\/p>

11\/02\/2025 09:41 (travis)<\/b>Collected timber sheets from TP,S vauxhall,Cut to size and fitted at above address to raise floor height.<\/p>

13\/02\/2025 15:29 (travis)<\/b>Bathroom flooring works,To return,hang door,grout and mastic <\/p>

14\/02\/2025 13:32 (travis)<\/b>Bathroom floor works,Awaiting threshold bar to complete.<\/p>

20\/02\/2025 15:56 (travis)<\/b>Fitted threshold bar to complete bathroom flooring works.<\/p>

20\/02\/2025 15:56 (travis)<\/b>Fitted threshold bar to complete bathroom flooring works.<\/p>

20\/02\/2025 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63350","activity_ticket_id":"58888","ticket_reference":"HDT59973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of maintenance works - Flat A, 23 Rathbone Street ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"256","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"256","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/04\/25","activity_end":"2025-04-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72729","activity_notes":"List of maintenance works Maintenance we need to look into please - - Shower door top metal hinge - to reinstate- Bathroom - Slow leak under the sink- Shower Tray - To re silicon exposed area (water penetrate under the shower)- Toilet Flush Plate - To replace faulty Plate- Bathroom mouldy walls- 2x Lights was not replaced correctly- check front door chain is correctly installed. Tenant is saying that it can be cut from the outside however, as the chain is just to allow safe opening of the door so you can pass through ID\/have a conversation before letting someone in, as long as the chain cannot be opened from the outside by hand, then it is installed correctly?","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2025 14:47 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 14:48 (jane)<\/b>Requested access for Friday 31t January between 12 and 1pm <\/p>

30\/01\/2025 09:23 (jane)<\/b>Client has put the job on hold for now, until they have confirmed access dates with the tenant <\/p>

04\/02\/2025 15:42 (michael)<\/b>(Placed On Hold) <\/p>

14\/04\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63351","activity_ticket_id":"58889","ticket_reference":"HDT59974","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16758 - Boiler repairs ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/25","activity_end":"2025-02-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72730","activity_notes":"Boiler repairs ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 13:25 (jane)<\/b>Requested access for Thursday morning 13th February from 9am <\/p>

13\/02\/2025 10:21 (jane)<\/b>Requested access for Wednesday morning 19th February from 9am <\/p>

13\/02\/2025 11:14 (jane)<\/b>Confirmed access for Wednesday 19th February, tenant will give access after 9am <\/p>

20\/02\/2025 08:12 (michaelk)<\/b>Attended site to replace all parts as per quote. Removed the water section from the boiler to access the plate heat exchanger. This was removed and cleaned and re-fitted. All seals were replaced along with the control and dhw temp sensors. A new burner gasket and probe\/electrode were also fitted. The boiler was vented, commissioned and left in full working order with the hot water back into normal operation. 4hrs labour plus parts, total 389.80 ex vat.<\/p>

20\/02\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63352","activity_ticket_id":"58878","ticket_reference":"HDT59963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in communal area likely from the roof ","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/25","activity_end":"2025-02-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72731","activity_notes":"leak in communal area likely from the roof call Adriana to provide access with Roy with ladder ","activity_timesheet":null,"ticket_notes_combined":"

29\/01\/2025 09:25 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 12:09 (roy)<\/b>Need ladder access onto roof through skylight in common parts. Will need 2nd person as ladder need to sit on stairs<\/p>

29\/01\/2025 15:17 (sandra)<\/b>returning on Thursday<\/p>

06\/02\/2025 11:40 (iain)<\/b>Investigate leak.<\/p>

06\/02\/2025 12:15 (travis)<\/b>Collected keys and attended above property,Found gully outlets to be blocked with debris on main roof, cleared and returned keys.<\/p>

06\/02\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63353","activity_ticket_id":"58890","ticket_reference":"HDT59975","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/25","activity_end":"2025-02-22 04:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72732","activity_notes":" Emergency light drain down from 11:30pm on Friday 21st Feb","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 13:25 (jane)<\/b>Emailed sent to client : Awaiting approvalPAT testing over two mornings on Thursday 20th and Friday 21st Feb and then the Emergency lighting testing the evening of the Friday 21st Feb <\/p>

13\/02\/2025 13:52 (jane)<\/b>Confirmed PAT test taking place over 2 days. Access to the restaurant from 7.00 am on 20th and 21st FebFor the emergency light test on Friday 21st, access from 11.30 pm.<\/p>

20\/02\/2025 12:59 (alan)<\/b>PAT testing <\/p>

22\/02\/2025 02:33 (alan)<\/b>Emergency light test<\/p>

22\/02\/2025 02:36 (alan)<\/b>Emergency light test<\/p>

23\/02\/2025 19:22 (michael)<\/b>(Ticket Closed)<\/p>

11\/03\/2025 07:45 (alan)<\/b>Write up PAT report <\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63354","activity_ticket_id":"58290","ticket_reference":"HDT59375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16590 - Bedroom fire door ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"31\/01\/25","activity_end":"2025-01-31 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72733","activity_notes":"Confirmed for Friday 31st January, keys for access Newly installed bedroom fire door to be decorated ","activity_timesheet":"2","ticket_notes_combined":"

23\/01\/2025 15:32 (jane)<\/b>Requested access on Wednesday 29th January from 8am <\/p>

24\/01\/2025 09:32 (jane)<\/b>Confirmed access for Wednesday 29th January from 8am with keys but knock first <\/p>

29\/01\/2025 14:33 (travis)<\/b>Replacement fire rated door with intumescent smoke seals and new lock ,handle,latch hinges ect.<\/p>

29\/01\/2025 15:31 (jane)<\/b>Requested access for Friday 31st January to paint the newly installed fire door <\/p>

29\/01\/2025 16:11 (jane)<\/b>Confirmed for Friday 31st January, keys for access, to paint the newly installed door <\/p>

06\/02\/2025 15:14 (jack)<\/b>Done 150<\/p>

06\/02\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63355","activity_ticket_id":"58891","ticket_reference":"HDT59976","ticket_client":"2067","client_name":"The Ink Factory","ticket_title":"MDR\/JH\/16744 - Feature wall painted ","ticket_address_1":"3rd Floor, 12 Flitcroft Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 8DL","cs_address_1":"3rd Floor, 12 Flitcroft Street ","cs_id":"3081","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 8DL","ticket_client_site":"3081","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"14\/02\/25","activity_end":"2025-02-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72734","activity_notes":"Feature wall painted Rebooked for Friday 14th February from 7am ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 09:52 (sandra)<\/b>sent to Jack <\/p>

04\/02\/2025 16:36 (jane)<\/b>Requested access for 14th February <\/p>

05\/02\/2025 09:26 (jane)<\/b>Client wants a different date, suggested Friday 21st February <\/p>

05\/02\/2025 13:03 (jane)<\/b>Rebooked for Friday 14th February from 7am <\/p>

17\/02\/2025 17:29 (jack)<\/b>Done<\/p>

18\/02\/2025 08:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63356","activity_ticket_id":"58892","ticket_reference":"HDT59977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak from Flats into Restaurant ","ticket_address_1":"26-27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"26-27 Lisle Street ","cs_id":"3082","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"3082","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/01\/25","activity_end":"2025-01-30 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72735","activity_notes":"leak from Flats into Restaurant can we have someone ASAP as it is quite bad ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 11:51 (System)<\/b>Ticket Created<\/p>

30\/01\/2025 12:26 (roy)<\/b>Not a big leak but need permission to enter flat 1.Knocked but no answer<\/p>

30\/01\/2025 12:39 (sandra)<\/b>access to Flat 1 with keys <\/p>

30\/01\/2025 15:46 (roy)<\/b>Returned and only thing found was the shower tray blocked and water running under door onto the floor then running into the corner.Dishwasher blocked but need repair aid as it is fault on the pump but this is not causing the leak below No access behind the toilet but no sign of a leak in front<\/p>

30\/01\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63357","activity_ticket_id":"58893","ticket_reference":"HDT59978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"door not closing ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/25","activity_end":"2025-01-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72736","activity_notes":"Door is next to the bin store room. Not closing properly, has to be physically lift to open\/close but it will not close now.","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 11:59 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 14:32 (iain)<\/b>Fire exit doors leading to Newport court. Overhauled door, push bar and closer.<\/p>

31\/01\/2025 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63358","activity_ticket_id":"58894","ticket_reference":"HDT59979","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16759 - Crazy Bear - Removal of redundant signage framework ","ticket_address_1":"15-17 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"15-17 Mercer Street ","cs_id":"1049","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"1049","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/25","activity_end":"2025-01-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72737","activity_notes":"For first thing Friday morning with Nick Crazy Bear - Removal of redundant signage framework To allow for a two-man team to attend the above site, with all necessary plant and access equipment.To cordon of working areas with the use of cones, barriers, hazard tape and associated signage. Set upladders to gain access to redundant signage framework as directed, carefully remove and lower down tobanksman. Cart away and dispose of environmentally friendly at waste transfer site.Remove all plant and cordons on completion","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63359","activity_ticket_id":"58894","ticket_reference":"HDT59979","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16759 - Crazy Bear - Removal of redundant signage framework ","ticket_address_1":"15-17 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"15-17 Mercer Street ","cs_id":"1049","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"1049","ticket_status_code":"Cancelled","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"31\/01\/25","activity_end":"2025-01-31 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72738","activity_notes":"Crazy Bear - Removal of redundant signage framework For first thing Friday morning with Travis Crazy Bear - Removal of redundant signage framework To allow for a two-man team to attend the above site, with all necessary plant and access equipment.To cordon of working areas with the use of cones, barriers, hazard tape and associated signage. Set upladders to gain access to redundant signage framework as directed, carefully remove and lower down tobanksman. Cart away and dispose of environmentally friendly at waste transfer site.Remove all plant and cordons on completion","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63360","activity_ticket_id":"58895","ticket_reference":"HDT59980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Oven and Washing Machine issue too ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/25","activity_end":"2025-02-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72739","activity_notes":"List of works Oven: the bottom part of the oven doesn't seem to work (but the top does). Would it be possible to mention this as part of the inventory please? Or to show me how it works if it's just me not being able to figure it out? Windows: Most of the outside windows in the flat won't open (except in the bathroom). I suspect this is due to fresh paint left to dry on the windows while closed, and I wouldn't want to damage it. Could you please help me fix that? And could we please add this to the inventory? Corridor cupboard: the very top part of the cupboard in the corridor opposite the bedroom door doesn't seem to open. Could you please help me fix it to use as storage? (and also check that nothing has been left inside?) And could we please add this to the inventory? Please check","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 14:12 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 10:43 (sandra)<\/b>No response from tenant but you could knock <\/p>

03\/02\/2025 11:52 (jane)<\/b>Requested access for Thursday 6th February from 8am\/9am <\/p>

07\/02\/2025 10:13 (jane)<\/b>For Monday morning 10th February around 11am.Please inform the engineer to collect keys and ring Lilian upon arrival.<\/p>

10\/02\/2025 10:36 (jane)<\/b>For Tuesday morning 11th February at 10am - Tenant to give access <\/p>

11\/02\/2025 13:01 (travis)<\/b>Attended and found bottom oven to be non operational, service engineer required,Freed up all windows in living room and bedroom,found kitchen windows to be screwed shut with no weights or cords so presumably permanently locked for security reasons.Found secondary glazing in kitchen to be non operational due to all tension springs to be broken.Hallway top cupboard is now working as it should,Tenant has mentioned that her intercom handset is very quiet, maybe an engineer is required to test.<\/p>

11\/02\/2025 13:09 (jane)<\/b>Attended and found bottom oven to be non operational, service engineer required, Freed up all windows in living room and bedroom, found kitchen windows to be screwed shut with no weights or cords so presumably permanently locked for security reasons. Found secondary glazing in kitchen to be non operational due to all tension springs to be broken. Hallway top cupboard is now working as it should, Tenant has mentioned that her intercom handset is very quiet, maybe an engineer is required to test. - Email Sent<\/b><\/p>

11\/02\/2025 13:14 (jane)<\/b>Arranging for Appliance Engineers to attend to the oven <\/p>

11\/02\/2025 14:39 (jane)<\/b>Requested access for Wednesday 19th Feb between 12 and 6pm for the appliance engineer <\/p>

12\/02\/2025 05:45 (michaelk)<\/b>Attended site to explain the heating controls to the tenant. 1hr labour 55<\/p>

19\/02\/2025 08:52 (jane)<\/b>Confirmed for today between 12 and 6pm - To call Lilian on arrival <\/p>

20\/02\/2025 11:08 (iain)<\/b>Client requested drainage company.<\/p>

20\/02\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63361","activity_ticket_id":"58895","ticket_reference":"HDT59980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Oven and Washing Machine issue too ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/25","activity_end":"2025-02-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72740","activity_notes":"List of works Heating: Would it be possible to show me how the heating works? The previous property had a "user manual" which was quite handy, but I haven't been able to find it in the new property. Gas engineer to assist","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 14:12 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 10:43 (sandra)<\/b>No response from tenant but you could knock <\/p>

03\/02\/2025 11:52 (jane)<\/b>Requested access for Thursday 6th February from 8am\/9am <\/p>

07\/02\/2025 10:13 (jane)<\/b>For Monday morning 10th February around 11am.Please inform the engineer to collect keys and ring Lilian upon arrival.<\/p>

10\/02\/2025 10:36 (jane)<\/b>For Tuesday morning 11th February at 10am - Tenant to give access <\/p>

11\/02\/2025 13:01 (travis)<\/b>Attended and found bottom oven to be non operational, service engineer required,Freed up all windows in living room and bedroom,found kitchen windows to be screwed shut with no weights or cords so presumably permanently locked for security reasons.Found secondary glazing in kitchen to be non operational due to all tension springs to be broken.Hallway top cupboard is now working as it should,Tenant has mentioned that her intercom handset is very quiet, maybe an engineer is required to test.<\/p>

11\/02\/2025 13:09 (jane)<\/b>Attended and found bottom oven to be non operational, service engineer required, Freed up all windows in living room and bedroom, found kitchen windows to be screwed shut with no weights or cords so presumably permanently locked for security reasons. Found secondary glazing in kitchen to be non operational due to all tension springs to be broken. Hallway top cupboard is now working as it should, Tenant has mentioned that her intercom handset is very quiet, maybe an engineer is required to test. - Email Sent<\/b><\/p>

11\/02\/2025 13:14 (jane)<\/b>Arranging for Appliance Engineers to attend to the oven <\/p>

11\/02\/2025 14:39 (jane)<\/b>Requested access for Wednesday 19th Feb between 12 and 6pm for the appliance engineer <\/p>

12\/02\/2025 05:45 (michaelk)<\/b>Attended site to explain the heating controls to the tenant. 1hr labour 55<\/p>

19\/02\/2025 08:52 (jane)<\/b>Confirmed for today between 12 and 6pm - To call Lilian on arrival <\/p>

20\/02\/2025 11:08 (iain)<\/b>Client requested drainage company.<\/p>

20\/02\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63362","activity_ticket_id":"58896","ticket_reference":"HDT59981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate the Gas supply","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"824","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"824","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/25","activity_end":"2025-01-30 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72741","activity_notes":"Reinstate the Gas supply","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 14:15 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 05:32 (michaelk)<\/b>Attended site to to inspect and reinstate the gas supply following a meter change. On arrival found the supply and boiler running, completed a tighteness test and relevant boiler checks, also checking the flue exit on the roof. Left operational 2hrs labour 105<\/p>

31\/01\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>

31\/01\/2025 09:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2025 05:44 (michaelk)<\/b>Attended site to reset the boiler which had locked out. This was possibly air in the gas pipe following the gas meter installation. 1hr labour 55<\/p>

04\/02\/2025 08:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63363","activity_ticket_id":"58897","ticket_reference":"HDT59982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"noise from vent ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/01\/25","activity_end":"2025-01-31 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72742","activity_notes":"noise from vent They are experiencing a noise issue regarding a rattling noise coming from the lightwell outside the bathroom window. There is 2 Duct vents within this lightwell but we are unsure which one is causing the noise.tenant for access at 3pm ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 16:11 (System)<\/b>Ticket Created<\/p>

30\/01\/2025 16:11 (sandra)<\/b>waiting on access to Flat 1 <\/p>

31\/01\/2025 09:11 (sandra)<\/b>tenant for access at 3pm <\/p>

31\/01\/2025 15:46 (iain)<\/b>Investigate rattling noise in lightwell.<\/p>

31\/01\/2025 15:49 (iain)<\/b>Gained access to lightwell, checked ducting. Nothing obvious and no noise heard.Checked all steelwork, ladders, floor grates etc. One small section of floor grate missing a bracket so could be the cause. Reinstated a bracket. Tennant will monitor.<\/p>

31\/01\/2025 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63364","activity_ticket_id":"58898","ticket_reference":"HDT59983","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"supply and fit 2 GROHE water filter cartridges","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/25","activity_end":"2025-02-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72743","activity_notes":"supply and fit 2 GROHE water filter cartridges, the GF and L-01 kitchens require the filter water cartridges to be changed ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 16:13 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 11:44 (jane)<\/b>Requested access for Tuesday morning 11th February around 7am <\/p>

10\/02\/2025 11:57 (jane)<\/b>Confirmed access for Tuesday morning 11th February at 7am <\/p>

12\/02\/2025 05:42 (michaelk)<\/b>Attended site to collect the filter cartridge details.1hr labour 55<\/p>

12\/02\/2025 08:45 (jane)<\/b>Sent email to client asking if they require all 3No filters changed Just to confirm there is 1 x grohe and 1 x brita filter beneath ground floor sink. The filter to -1 is located behind the coffee machine? This is an inline filter<\/p>

12\/02\/2025 11:18 (jane)<\/b>Client updated :1its 2 filters for the sink filter water taps only. GF, just the small Grohe filter and same under the sink at L-01<\/p>

03\/03\/2025 08:07 (michaelk)<\/b>Attended site to replace 2 x grohe blue 3000 litre cartridges to the ground and first floor kitchens. Left in full working order. 2hrs labour plus parts, total 304.60 ex vat.<\/p>

03\/03\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63365","activity_ticket_id":"58899","ticket_reference":"HDT59984","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Commercial Services - For Tuesday 4th February 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/02\/25","activity_end":"2025-02-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72744","activity_notes":"For Handyman Commercial Services - For Tuesday 4th February 2025","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2025 09:05 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63366","activity_ticket_id":"58900","ticket_reference":"HDT59985","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 5th and Friday 7th February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/02\/25","activity_end":"2025-02-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72745","activity_notes":"For Handyman Services for Wednesday 5th and Friday 7th February ","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2025 09:08 (System)<\/b>Ticket Created<\/p>

07\/02\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63367","activity_ticket_id":"58900","ticket_reference":"HDT59985","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 5th and Friday 7th February ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/02\/25","activity_end":"2025-02-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72746","activity_notes":"For Handyman Services for Wednesday 5th and Friday 7th February ","activity_timesheet":null,"ticket_notes_combined":"

31\/01\/2025 09:08 (System)<\/b>Ticket Created<\/p>

07\/02\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63368","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/02\/25","activity_end":"2025-02-24 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72747","activity_notes":"New decking to roof ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63369","activity_ticket_id":"58896","ticket_reference":"HDT59981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate the Gas supply","ticket_address_1":"Flat 4","ticket_address_2":"25a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"824","cs_address_2":"25a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"824","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/01\/25","activity_end":"2025-01-31 10:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72748","activity_notes":"However, this morning I have no hot water. Not sure about the heating think that is also out. Both were working after EDF left yesterday, I dont recall checking after the Reddan chap left.keys or tenant will be home after mid day ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 14:15 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 05:32 (michaelk)<\/b>Attended site to to inspect and reinstate the gas supply following a meter change. On arrival found the supply and boiler running, completed a tighteness test and relevant boiler checks, also checking the flue exit on the roof. Left operational 2hrs labour 105<\/p>

31\/01\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>

31\/01\/2025 09:43 (sandra)<\/b>(Ticket Re-Opened)<\/p>

04\/02\/2025 05:44 (michaelk)<\/b>Attended site to reset the boiler which had locked out. This was possibly air in the gas pipe following the gas meter installation. 1hr labour 55<\/p>

04\/02\/2025 08:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63370","activity_ticket_id":"58902","ticket_reference":"HDT59987","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Electrical works to Boardroom 2 and 3 for new lights installed by others ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/25","activity_end":"2025-02-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72749","activity_notes":"Electrical works to Boardroom 2 and 3 for new lights installed by others ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2025 10:04 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 10:45 (jane)<\/b>Attending on Monday 3rd February <\/p>

04\/02\/2025 08:33 (alan)<\/b>1. Remove lighting control switchs in BR2 & BR3 and install single back boxes in box board rooms ready for installation of new light controllers to be installed by others 2. Temporary remove AC controller to return Wednesday to reinstall <\/p>

05\/02\/2025 15:13 (alan)<\/b>Be in attendance why the fabric wall is put back up and refix air-conditioning controller to fabric wall<\/p>

06\/02\/2025 07:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63371","activity_ticket_id":"58903","ticket_reference":"HDT59988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"roof drainage outlet ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/25","activity_end":"2025-01-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72750","activity_notes":"Could you please clear the drainage outlet on the roof of 38 St Martins Lane access through the fixed ladder at rear fire exit top floor padlock code 789. Enginner will need to collect fob to the building from security. ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2025 10:37 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 14:40 (travis)<\/b>Rodded through main gully on roof to clear blockage.<\/p>

31\/01\/2025 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63372","activity_ticket_id":"58904","ticket_reference":"HDT59989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light pull switch not working in the bathroom ","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/01\/25","activity_end":"2025-01-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72751","activity_notes":"Light pull switch not working in the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2025 10:44 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 11:33 (alan)<\/b>Replace broken bathroom pull cord switch <\/p>

31\/01\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63373","activity_ticket_id":"58905","ticket_reference":"HDT59990","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16714 - Replacement lights under kitchen cupboards ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/25","activity_end":"2025-05-02 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72752","activity_notes":"Replacement lights under kitchen cupboards ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2025 11:47 (sandra)<\/b>sent to Alan to order parts <\/p>

23\/04\/2025 10:20 (carly)<\/b>Access requested for Friday 2nd May at 9am.<\/p>

24\/04\/2025 09:16 (jane)<\/b>Tenant home for access on Friday 2nd May at 9am<\/p>

02\/05\/2025 09:34 (carly)<\/b>Alan is running late for this job and will now not arrive until 10:30am. Sue has been informed via email.<\/p>

03\/05\/2025 17:26 (alan)<\/b>Quoted works <\/p>

06\/05\/2025 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63374","activity_ticket_id":"58906","ticket_reference":"HDT59991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush is constantly running - keys for access ","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2862","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2862","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/02\/25","activity_end":"2025-02-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72753","activity_notes":"Toilet flush is constantly running - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2025 13:21 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 14:34 (iain)<\/b>Toilet continually flushing.Slowed bypassing water down so toilet will flush normally. New syphon on order.<\/p>

31\/01\/2025 15:01 (jane)<\/b>Toilet continually flushing. Slowed bypassing water down so toilet will flush normally. New syphon on order. - Email Sent<\/b><\/p>

03\/02\/2025 11:39 (jane)<\/b>Requested access for this afternoon to fit the new syphon<\/p>

03\/02\/2025 13:26 (jane)<\/b>Confirmed for today after 14.00pm, can the contractors please give a call to Saliha 07860557134 and she will provide the access details regarding the codes for the door<\/p>

03\/02\/2025 15:56 (iain)<\/b>Supply and fit new syphon.<\/p>

03\/02\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63375","activity_ticket_id":"58907","ticket_reference":"HDT59992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main front door, self closer not working ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/25","activity_end":"2025-01-31 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72754","activity_notes":"Main front door, self closer not working ","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2025 13:54 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 15:17 (travis)<\/b>Attended and overhauled door closer,Adjusted closing and latch speed.<\/p>

31\/01\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63376","activity_ticket_id":"58908","ticket_reference":"HDT59993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"front door not closing properly ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/01\/25","activity_end":"2025-01-31 15:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72755","activity_notes":"front door not closing properly Could you please check that keys available at security next to fire station.Following that could you please provide me with the quote to replace the lock. Following the last chat with your engineer replacing the part installed on the door frame should resolve the issue. Kind regards,","activity_timesheet":"2","ticket_notes_combined":"

31\/01\/2025 14:46 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 14:48 (sandra)<\/b> keys available at security next to fire station.Following that could you please provide me with the quote to replace the lock. Following the last chat with your engineer replacing the part installed on the door frame should resolve the issue. <\/p>

31\/01\/2025 15:53 (travis)<\/b>Adjusted closing and latch speed on overhead door closer,Lubricated hinges,latch and keep,Tested,all working as it should.<\/p>

31\/01\/2025 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63379","activity_ticket_id":"58909","ticket_reference":"HDT59994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16760 - Redecoration Works ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/02\/25","activity_end":"2025-02-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72758","activity_notes":"Redecoration Works ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 08:34 (jane)<\/b>Waiting on client to advise a moving in date for new tenant <\/p>

05\/02\/2025 08:42 (jane)<\/b>Update from client : we do not have a tenant yet but it would be nice to get this decorated for agents viewings<\/p>

17\/02\/2025 17:30 (jack)<\/b>Done<\/p>

18\/02\/2025 08:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63380","activity_ticket_id":"58910","ticket_reference":"HDT59995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16761 - Replacement blinds ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/25","activity_end":"2025-02-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72759","activity_notes":"Replacement blinds For Friday 21st March at 11:30am, tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 14:01 (jane)<\/b>Blinds on order anticipated dispatch date 27th February 2025<\/p>

21\/02\/2025 15:07 (jane)<\/b>Requested access to fit the new blinds on Thursday morning 27th Feb <\/p>

21\/02\/2025 15:09 (jane)<\/b>Confirmed for Thursday morning 27th Feb - keys to access <\/p>

27\/02\/2025 14:00 (jane)<\/b>2No further blinds ordered - anticipated dispatch date 19th March <\/p>

27\/02\/2025 15:44 (iain)<\/b>Replacement blinds.<\/p>

27\/02\/2025 15:45 (iain)<\/b>(Flat 4 11a Gerrard Street) 2 more blinds on order.<\/p>

19\/03\/2025 12:27 (carly)<\/b>Requested Access for Friday 21st March pm.<\/p>

20\/03\/2025 15:56 (jane)<\/b>Tenant home at 11:30am tomorrow to fit blinds <\/p>

21\/03\/2025 12:52 (iain)<\/b>Replacement blinds.<\/p>

21\/03\/2025 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63381","activity_ticket_id":"58911","ticket_reference":"HDT59996","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Golden Square - All lights out and in kitchen ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/25","activity_end":"2025-02-03 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72760","activity_notes":"Golden Square - All lights out and in kitchen ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 09:21 (System)<\/b>Ticket Created<\/p>

03\/02\/2025 09:22 (jane)<\/b>Engineer attending within the hour <\/p>

03\/02\/2025 14:54 (alan)<\/b>Called out to investigate lights in kitchen area not working Tested thought circuit and found broken neutral connection at lighting contactor, re terminate connection tested and left working<\/p>

03\/02\/2025 15:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63382","activity_ticket_id":"58912","ticket_reference":"HDT59997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working - Tenant home for access at 12noon today ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/02\/25","activity_end":"2025-02-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72761","activity_notes":"Boiler not working - Tenant home for access at 12noon today ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 09:35 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 06:21 (michaelk)<\/b>Attended site to investigate heating boiler issues. Inspected the heating fault history and found gas sensor and flow sensor faults. These sensors will.be orderd along with a heating zone valve which isn't driving. Ordered parts. 2hrs labour 105<\/p>

04\/02\/2025 07:18 (roy)<\/b>Attended site but boiler working ok.Tenant said pump had failed but she turned boiler off then on and all ok.She said no hot water and turned immersion on.I couldn't find anything wrong but did see on timer clock the heating on constant and hot water was on timed.Turned hot water onto constant to see if that helped<\/p>

04\/02\/2025 08:32 (jane)<\/b>Attended site to investigate heating boiler issues. Inspected the heating fault history and found gas sensor and flow sensor faults. These sensors will.be ordered along with a heating zone valve which isn't driving. Ordered parts. - Email Sent<\/b><\/p>

06\/02\/2025 14:01 (jane)<\/b>Advising tenant we will return on Monday around 11am with new parts for the boiler <\/p>

10\/02\/2025 13:47 (michaelk)<\/b>Attended site to resolve lockout and heating zone valve faults. Fitted a new flow sensor to resolve the f75 fault. Fitted a new gas flow sensor to resolve the f53 fault. Replaced the heating zone valve and fully tested all controls.3hrs labour plus parts, total 465 ex vat.<\/p>

11\/02\/2025 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63383","activity_ticket_id":"58713","ticket_reference":"HDT59798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16682 - Secondary glazing ","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/25","activity_end":"2025-02-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72762","activity_notes":"To give South East Glazing access on 12th February at 12noon - Tenant will be home too ","activity_timesheet":"2","ticket_notes_combined":"

21\/01\/2025 13:49 (jane)<\/b>South East Secondary Glazing have been instructed <\/p>

28\/01\/2025 10:56 (jane)<\/b>Deposit been paid, awaiting lead-time date <\/p>

31\/01\/2025 11:12 (jane)<\/b>Requested access for Wednesday 12th February<\/p>

31\/01\/2025 11:21 (jane)<\/b>Requested access for Wednesday 12th February from 12noon <\/p>

03\/02\/2025 10:45 (jane)<\/b>Confirmed access for 12th February at 12noon - Tenant will provide access <\/p>

12\/02\/2025 09:46 (jane)<\/b>Glaziers attending earlier at 10am today - access via tenants <\/p>

12\/02\/2025 12:04 (iain)<\/b>Access for secondary glazing.<\/p>

12\/02\/2025 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63384","activity_ticket_id":"58913","ticket_reference":"HDT59998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler is showing some problems with the fan and the gas flames ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/25","activity_end":"2025-02-06 09:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72763","activity_notes":"Boiler is showing some problems with the fan and the gas flames ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 11:05 (System)<\/b>Ticket Created<\/p>

03\/02\/2025 11:06 (jane)<\/b>Awaiting client to confirm access <\/p>

03\/02\/2025 11:42 (jane)<\/b>Attending today - Keys for access <\/p>

04\/02\/2025 06:11 (michaelk)<\/b>Attended site to investigate the boiler complaint and after interrogating the fault history, I could see that fan speed issues were causing the lockouts. A replacement fan and seal has been ordered, where we can return to resolve the issue. 2hrs labour 105<\/p>

04\/02\/2025 09:01 (jane)<\/b>Attended site to investigate the boiler complaint and after interrogating the fault history, we could see that fan speed issues were causing the lockouts. A replacement fan and seal has been ordered, where we can return to resolve the issue - Email Sent<\/b><\/p>

05\/02\/2025 07:20 (michaelk)<\/b>Re-attended site as client requested us to re-set the boiler. The boiler wasn't locked out, however we do have a fan speed problem which is causing the hot water to run low. Parts are on order and i will return tonfit asap. 1hr labour 55<\/p>

05\/02\/2025 11:01 (jane)<\/b>Requested access today after 11am to fit the boiler parts <\/p>

05\/02\/2025 15:14 (michaelk)<\/b>Attended site to carry out boiler repairs as reported. We replaced the fan due incorrect running speeds causing lockout and when stripped, replaced burner seal and electrodes. Test fired the boiler and although the fan speed had the correct rpm's and the hot water improved, i could hear condense in the flue. This could have been the cause of the fan fault, although at lower speeds the condense wasn't detectable. I will need to return to site with additional access equipment and resolve the flue between floors on a pitched roof. The skylight on the first floor will be our entry point. 3hrs labour plus parts, total <\/p>

06\/02\/2025 19:56 (michaelk)<\/b>Attended site to gain access to the roof to inspect the flue run. We identified a section which had dropped causing condense to create a trap. The flue section was supported with a clip, studding and back plate to solve the issues. 2hrs labour plus parts, total 120.80 ex vat.<\/p>

07\/02\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63385","activity_ticket_id":"58914","ticket_reference":"HDT59999","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2nd Floor - install push button and clear blockage ","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/25","activity_end":"2025-02-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72764","activity_notes":"2nd Floor - install push button and clear blockage ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 11:47 (System)<\/b>Ticket Created<\/p>

03\/02\/2025 13:21 (jane)<\/b>Blockage cleared, looking into the push button<\/p>

04\/02\/2025 07:14 (roy)<\/b>Blockage cleared but need large push button <\/p>

05\/02\/2025 10:10 (roy)<\/b>Refitted push button <\/p>

05\/02\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63386","activity_ticket_id":"58915","ticket_reference":"HDT60000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Power out to flat ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/02\/25","activity_end":"2025-02-03 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72765","activity_notes":"Power out to flat ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 13:23 (System)<\/b>Ticket Created<\/p>

03\/02\/2025 13:25 (jane)<\/b>Waiting on tenant to confirm access <\/p>

03\/02\/2025 14:33 (alan)<\/b>Pulled out to investigate power in Flat not workingFault found to be RCD in fuse box tripped Reset tested and left working <\/p>

03\/02\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63387","activity_ticket_id":"58912","ticket_reference":"HDT59997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working - Tenant home for access at 12noon today ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/25","activity_end":"2025-02-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72766","activity_notes":"Boiler not working - Tenant home for access","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 09:35 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 06:21 (michaelk)<\/b>Attended site to investigate heating boiler issues. Inspected the heating fault history and found gas sensor and flow sensor faults. These sensors will.be orderd along with a heating zone valve which isn't driving. Ordered parts. 2hrs labour 105<\/p>

04\/02\/2025 07:18 (roy)<\/b>Attended site but boiler working ok.Tenant said pump had failed but she turned boiler off then on and all ok.She said no hot water and turned immersion on.I couldn't find anything wrong but did see on timer clock the heating on constant and hot water was on timed.Turned hot water onto constant to see if that helped<\/p>

04\/02\/2025 08:32 (jane)<\/b>Attended site to investigate heating boiler issues. Inspected the heating fault history and found gas sensor and flow sensor faults. These sensors will.be ordered along with a heating zone valve which isn't driving. Ordered parts. - Email Sent<\/b><\/p>

06\/02\/2025 14:01 (jane)<\/b>Advising tenant we will return on Monday around 11am with new parts for the boiler <\/p>

10\/02\/2025 13:47 (michaelk)<\/b>Attended site to resolve lockout and heating zone valve faults. Fitted a new flow sensor to resolve the f75 fault. Fitted a new gas flow sensor to resolve the f53 fault. Replaced the heating zone valve and fully tested all controls.3hrs labour plus parts, total 465 ex vat.<\/p>

11\/02\/2025 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63388","activity_ticket_id":"58916","ticket_reference":"HDT60001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler leaking - For today - access via management keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1991","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1991","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/25","activity_end":"2025-02-04 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72767","activity_notes":"Boiler leaking - For today - access via management keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 13:56 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 06:19 (michaelk)<\/b>Attended site to investigate reported leak beneath the boiler. The fault was traced to the condense pipe hose which had split. Installed a temporary seal around the pipe and we will return to fit a new condense trap and hose. Parts collected tonbe fitted. 2hrs labour 105<\/p>

04\/02\/2025 09:02 (jane)<\/b>Attended site to investigate reported leak beneath the boiler. The fault was traced to the condense pipe hose which had split. Installed a temporary seal around the pipe and we will return to fit a new condense trap and hose. Parts collected to be fitted - Email Sent<\/b><\/p>

04\/02\/2025 09:50 (jane)<\/b>Parts in for boiler, requested access to fit today <\/p>

04\/02\/2025 10:27 (jane)<\/b>Confirmed access for today via management keys <\/p>

05\/02\/2025 07:26 (michaelk)<\/b>Attended site with a replacement condense trap and pipe to resolve the leak. The side panel rivots were cut out and the trap and pipe installed. The side panel and reivots were replaced 9n completion and the boiler was left fully operational. Note; the area beneath the boiler is stained and would require cleaning and painting.3hrs labour plus part, total 178.46 ex vat. <\/p>

05\/02\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63389","activity_ticket_id":"58917","ticket_reference":"HDT60002","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To adjust window to close - Report to Randall on Tuesday morning 4th February ","ticket_address_1":"3, 5 and 7 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"3, 5 and 7 Neal Street ","cs_id":"2949","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"2949","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/25","activity_end":"2025-02-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72768","activity_notes":"To adjust window to close - Report to Randall on Tuesday morning 4th February ","activity_timesheet":"2","ticket_notes_combined":"

03\/02\/2025 14:55 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 12:11 (iain)<\/b>Overhauled and planed window on roof.<\/p>

04\/02\/2025 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63390","activity_ticket_id":"58918","ticket_reference":"HDT60003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet issue ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/25","activity_end":"2025-02-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72769","activity_notes":"Toilet issue The water in the toilet is not going down. when flushed a small amount of water going into the sink","activity_timesheet":null,"ticket_notes_combined":"

03\/02\/2025 16:31 (System)<\/b>Ticket Created<\/p>

03\/02\/2025 16:33 (jane)<\/b>Requested access for Tuesday morning 4th February <\/p>

04\/02\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63391","activity_ticket_id":"58919","ticket_reference":"HDT60004","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - Radiator is making a noise ","ticket_address_1":"Flat 2","ticket_address_2":"36a St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"514","cs_address_2":"36a St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"514","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/02\/25","activity_end":"2025-02-04 11:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72770","activity_notes":"Emergency call-out - Radiator is making a noise ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 09:11 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 09:15 (roy)<\/b>Attended site but no noise detected.Checked and vented system but no air in system.Radiator is working fine, no leaks found.Possible noise is from heat expansion and when radiator cools down.<\/p>

04\/02\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63392","activity_ticket_id":"58920","ticket_reference":"HDT60005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the jet-washer and circuit - Reports that it was ok yesterday but today not working. ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/25","activity_end":"2025-02-05 18:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72771","activity_notes":"To check the jet-washer and circuit - Reports that it was ok yesterday but today not working. ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 11:02 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 14:38 (alan)<\/b>Tested jet wash unit, fault is with the jet wash causing the power to trip out in distribution board, specialist contractor needed to repair unit<\/p>

04\/02\/2025 14:56 (jane)<\/b>(Ticket Closed)<\/p>

05\/02\/2025 10:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/02\/2025 10:26 (jane)<\/b>Arranging for Clean Machine to attend <\/p>

05\/02\/2025 15:42 (jane)<\/b>Clean machine attending week commencing 10th February They will confirm an attendance date that week <\/p>

18\/02\/2025 10:25 (jane)<\/b>Chased Clean Machine for an update <\/p>

18\/02\/2025 11:03 (jane)<\/b>Update from Clean Machine Hopefully engineer will be attending today or tomorrow.<\/p>

25\/02\/2025 10:34 (jane)<\/b>Chased Clean Machine for an update <\/p>

27\/02\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63393","activity_ticket_id":"58871","ticket_reference":"HDT59956","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Collapsed bathroom flooring","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/02\/25","activity_end":"2025-02-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72772","activity_notes":"Collapsed bathroom flooring and toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

28\/01\/2025 14:36 (System)<\/b>Ticket Created<\/p>

28\/01\/2025 14:40 (jane)<\/b>Vacant property - Toilet being checked on Thursday 30th January <\/p>

29\/01\/2025 11:18 (jack)<\/b>Floor ripped up and rubbish cleared 130<\/p>

31\/01\/2025 05:37 (michaelk)<\/b>Attended site to inspect the toilets in both bathrooms and to report. Both toilets have leak stains on the lower tiles. The floor has been taken up in one of the bathrooms, and that particular toilet is leaking when flushed. Both toilets will need to be removed, and the waste pipework thoroughly inspected. I removed the pan and collected a material list. 2hrs labour 105<\/p>

04\/02\/2025 05:55 (michaelk)<\/b>Attended site to start to strip out the toilets\/ waste pipework. Started work in the ensuute bathroom and completely stripped out all waste fittings and replaced. The toilet flush pipe and seal was also replaced, however had to be removed numerous times as the flush wouldn't seal. We had to eventually cut away the tiles and supporting timber to allow all the seals to line up square.Installed temporary timber supports under the pan to allow the sealant to cure. 5hrs labour. <\/p>

04\/02\/2025 16:21 (travis)<\/b>Rubbish clearance.<\/p>

04\/02\/2025 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63394","activity_ticket_id":"58921","ticket_reference":"HDT60006","ticket_client":"2171","client_name":"Susan Burn","ticket_title":"No power to Vent-Axia Sentinel 438222 Kinetic B - For Monday 10th February at 8:30am - Client to give access ","ticket_address_1":"Flat 12","ticket_address_2":"27 Webber Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 8QW","cs_address_1":"Flat 12","cs_id":"3083","cs_address_2":"27 Webber Street","cs_town":"London","cs_postcode":"SE1 8QW","ticket_client_site":"3083","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/02\/25","activity_end":"2025-02-10 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72773","activity_notes":"No power to Vent-Axia Sentinel 438222 Kinetic B - For Monday 10th February at 8:30am - Client to give access ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 14:08 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 13:03 (alan)<\/b>Check though unit found loose connection, repair and leave working Once working found extract fan motor bearing to be faulty. Quote to replace and service unit <\/p>

10\/02\/2025 13:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63395","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"04\/02\/25","activity_end":"2025-02-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72774","activity_notes":"New decking to roof ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63396","activity_ticket_id":"58922","ticket_reference":"HDT60007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak\/cause of damage to the floor - For 10am on Wednesday 5th February - Access below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/25","activity_end":"2025-02-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72775","activity_notes":"To investigate leak\/cause of damage to the floor - For 10am on Wednesday 5th February Tenant from flat 9 will be at home to provide the accessFlat 6-please use management key,( please see message with some suggestions)Mr.Foggs please attend someone will be there to provide the access.Please see message from flat 6;From the video Oskanna sent me it looks the most likely culprit is our shower. So I suggest they start there and run the shower and check whats happening in her flat - including checking the PTFE tape on the water pipe coming into the shower and the sealant. Its annoying that I can't be there as this saga was very very painful last time and left us for months washing in the kitchen sink whilst they ripped out shower, it was a nightmare.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 14:40 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 14:42 (jane)<\/b>For Wednesday 5th February at 10amTenant from flat 9 will be at home to provide the accessFlat 6-please use management key,( please see message with some suggestions)Mr.Foggs please attend someone will be there to provide the access.<\/p>

05\/02\/2025 11:45 (travis)<\/b>Attended above property and cleared all items from below sink cupboard in kitchen,Removed plinths,Ran all water services from apartment above (6), one at a time ,shower,basin, toilet but still no evidence of a leak or water noise in apartment (9).Inspected Mr Foggs bar next door but found all services to be in good order with no leaks,Reinstated kitchen plinth,door ect.Tenant has asked if a surveyor would be able to inspect her bouncing flooring which she suspects could be from the refit of the restaurant below..<\/p>

05\/02\/2025 15:46 (iain)<\/b>Investigate leak.<\/p>

05\/02\/2025 15:46 (iain)<\/b>Travis to email report.<\/p>

19\/02\/2025 13:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63397","activity_ticket_id":"58923","ticket_reference":"HDT60008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2No x Dry Riser door Locks to be replaced on ground floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/02\/25","activity_end":"2025-02-04 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72776","activity_notes":"2No x Dry Riser Locks to be replaced on ground floor They are supposed to lock but the key goes straight through the mechanism. ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 14:45 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 15:57 (iain)<\/b>Repairs t 2 riser budget locks.<\/p>

04\/02\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63398","activity_ticket_id":"58922","ticket_reference":"HDT60007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak\/cause of damage to the floor - For 10am on Wednesday 5th February - Access below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/02\/25","activity_end":"2025-02-05 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72777","activity_notes":"To investigate leak\/cause of damage to the floor - For 10am on Wednesday 5th February Tenant from flat 9 will be at home to provide the accessFlat 6-please use management key,( please see message with some suggestions)Mr.Foggs please attend someone will be there to provide the access.Please see message from flat 6;From the video Oskanna sent me it looks the most likely culprit is our shower. So I suggest they start there and run the shower and check whats happening in her flat - including checking the PTFE tape on the water pipe coming into the shower and the sealant. Its annoying that I can't be there as this saga was very very painful last time and left us for months washing in the kitchen sink whilst they ripped out shower, it was a nightmare.","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 14:40 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 14:42 (jane)<\/b>For Wednesday 5th February at 10amTenant from flat 9 will be at home to provide the accessFlat 6-please use management key,( please see message with some suggestions)Mr.Foggs please attend someone will be there to provide the access.<\/p>

05\/02\/2025 11:45 (travis)<\/b>Attended above property and cleared all items from below sink cupboard in kitchen,Removed plinths,Ran all water services from apartment above (6), one at a time ,shower,basin, toilet but still no evidence of a leak or water noise in apartment (9).Inspected Mr Foggs bar next door but found all services to be in good order with no leaks,Reinstated kitchen plinth,door ect.Tenant has asked if a surveyor would be able to inspect her bouncing flooring which she suspects could be from the refit of the restaurant below..<\/p>

05\/02\/2025 15:46 (iain)<\/b>Investigate leak.<\/p>

05\/02\/2025 15:46 (iain)<\/b>Travis to email report.<\/p>

19\/02\/2025 13:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63399","activity_ticket_id":"58924","ticket_reference":"HDT60009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16763 - Replacement valves ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/25","activity_end":"2025-02-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72778","activity_notes":"To supply and install 2No x 6 bar 3\/4" safety valves, commission and test on completion","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 15:11 (jane)<\/b>Ordering valves <\/p>

21\/02\/2025 08:05 (michaelk)<\/b>Attended site to replace both 6bar safety valves as per quote. Completed work and tested for operation and tightness. 4hrs labour plus parts, total 241 ex vat.<\/p>

21\/02\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63400","activity_ticket_id":"58925","ticket_reference":"HDT60010","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet repairs ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/25","activity_end":"2025-02-04 17:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72779","activity_notes":"Toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 15:15 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 15:18 (jane)<\/b>Attended site to inspect the toilets in both bathrooms and to report. Both toilets have leak stains on the lower tiles. The floor has been taken up in one of the bathrooms, and that particular toilet is leaking when flushed. Both toilets will need to be removed, and the waste pipework thoroughly inspected. I removed the pan and collected a material list.Attended site to start to strip out the toilets\/ waste pipework. Started work in the en-suite bathroom and completely stripped out all waste fittings and replaced. The toilet flush pipe and seal was also replaced, however had to be removed numerous times as the flush wouldn't seal. We had to eventually cut away the tiles and supporting timber to allow all the seals to line up square. Installed temporary timber supports under the pan to allow the sealant to cure.<\/p>

05\/02\/2025 07:06 (michaelk)<\/b>Attended site <\/p>

06\/02\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63401","activity_ticket_id":"58926","ticket_reference":"HDT60011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove bracket from the top floor of 28 Lisle street as to picture ","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/02\/25","activity_end":"2025-02-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72780","activity_notes":"To remove bracket from the top floor of 28 Lisle street as to picture ","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 16:00 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 09:35 (iain)<\/b>Removed FE bracket and made good.<\/p>

05\/02\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63402","activity_ticket_id":"58927","ticket_reference":"HDT60012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"External plug socket which has its housing broken and a light out on our fly zapper","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/25","activity_end":"2025-02-05 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72781","activity_notes":"External plug socket which has its housing broken and a light out on our fly zapper","activity_timesheet":"2","ticket_notes_combined":"

04\/02\/2025 16:43 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 15:10 (alan)<\/b>1. Replace broken MK water proof socket by intake cupboard 2. Replace blown lamp in fly killer <\/p>

06\/02\/2025 07:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63403","activity_ticket_id":"58878","ticket_reference":"HDT59963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"leak in communal area likely from the roof ","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/25","activity_end":"2025-02-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72782","activity_notes":"leak in communal area likely from the roof with Iain ","activity_timesheet":"2","ticket_notes_combined":"

29\/01\/2025 09:25 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 12:09 (roy)<\/b>Need ladder access onto roof through skylight in common parts. Will need 2nd person as ladder need to sit on stairs<\/p>

29\/01\/2025 15:17 (sandra)<\/b>returning on Thursday<\/p>

06\/02\/2025 11:40 (iain)<\/b>Investigate leak.<\/p>

06\/02\/2025 12:15 (travis)<\/b>Collected keys and attended above property,Found gully outlets to be blocked with debris on main roof, cleared and returned keys.<\/p>

06\/02\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63404","activity_ticket_id":"58928","ticket_reference":"HDT60013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of the lights not working to common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/25","activity_end":"2025-02-05 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72783","activity_notes":"One of the lights not working to common parts ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 08:47 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 10:08 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

05\/02\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63405","activity_ticket_id":"58929","ticket_reference":"HDT60014","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The power supply to the washing machine has blown at 2nd floor, It\u00e2\u20ac\u2122s not the washing Machine. This is working perfectly - Keys for Access ","ticket_address_1":"2nd Floor","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2nd Floor","cs_id":"2181","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2181","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/25","activity_end":"2025-02-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72784","activity_notes":"The power supply to the washing machine has blown at 2nd floor, Its not the washing Machine. This is working perfectly - Keys for Access ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 08:51 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 08:53 (jane)<\/b>Advised we will be attending on Thursday 6th February via keys <\/p>

07\/02\/2025 09:35 (alan)<\/b>Replace faulty socket for washing machine <\/p>

07\/02\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63406","activity_ticket_id":"58930","ticket_reference":"HDT60015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower head is tapped up and needs attention - attend today , tenant might be at home, but they are happy for you to use the management key","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/25","activity_end":"2025-02-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72785","activity_notes":"Shower head is tapped up and needs attention - attend today , tenant might be at home, but they are happy for you to use the management key - ","activity_timesheet":"1","ticket_notes_combined":"

05\/02\/2025 09:04 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 09:04 (jane)<\/b>attend today , tenant might be at home, but they are happy for you to use the management key<\/p>

05\/02\/2025 11:14 (alan)<\/b>Unable to fix shower head Someone else will need to take a look See photo <\/p>

05\/02\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63407","activity_ticket_id":"58931","ticket_reference":"HDT60016","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The kitchen appliances have no power and the switch to put them on does not work either - Tenant may be home, but they are happy for you to use management keys for today ","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/02\/25","activity_end":"2025-02-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72786","activity_notes":"The kitchen appliances have no power and the switch to put them on does not work either - Tenant may be home, but they are happy for you to use management keys for today ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 09:09 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 11:24 (alan)<\/b>Show tenant where isolators for kitchen appliances are located in back of kitchen cupboard<\/p>

05\/02\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63408","activity_ticket_id":"58920","ticket_reference":"HDT60005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the jet-washer and circuit - Reports that it was ok yesterday but today not working. ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/02\/25","activity_end":"2025-02-27 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72787","activity_notes":"Arrange Clean Machine to attend please as soon as possible","activity_timesheet":null,"ticket_notes_combined":"

04\/02\/2025 11:02 (System)<\/b>Ticket Created<\/p>

04\/02\/2025 14:38 (alan)<\/b>Tested jet wash unit, fault is with the jet wash causing the power to trip out in distribution board, specialist contractor needed to repair unit<\/p>

04\/02\/2025 14:56 (jane)<\/b>(Ticket Closed)<\/p>

05\/02\/2025 10:24 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/02\/2025 10:26 (jane)<\/b>Arranging for Clean Machine to attend <\/p>

05\/02\/2025 15:42 (jane)<\/b>Clean machine attending week commencing 10th February They will confirm an attendance date that week <\/p>

18\/02\/2025 10:25 (jane)<\/b>Chased Clean Machine for an update <\/p>

18\/02\/2025 11:03 (jane)<\/b>Update from Clean Machine Hopefully engineer will be attending today or tomorrow.<\/p>

25\/02\/2025 10:34 (jane)<\/b>Chased Clean Machine for an update <\/p>

27\/02\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63409","activity_ticket_id":"58932","ticket_reference":"HDT60017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush issue ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/25","activity_end":"2025-02-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72788","activity_notes":"Toilet flush issue We are 1st Floor Front the flushing button for toilet next to our office is not working properly.The Dual Flush system - After we pressed the big button, toilet water flushed - most of the time, the small button will then also be released, water will continue to flow only when we pressed the small button will water stop flowingThis is a waste of water.It is the toilet nearest to the James Tang office.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 11:03 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 07:19 (michaelk)<\/b>Attended site to investigate toilet flush issues. The toilet flush system is a gerberit and the part flush is sticking. Stripped down cistern to identify replacement parts. Rebuilt and left working but have ordered a replacement syphon and will return to fit once in stock. 2hrs labour 105<\/p>

12\/02\/2025 05:54 (michaelk)<\/b>Attended site to replace the syphon to the left hand toilet, 1st floor. Completed work and left in full working order. 2hrs labour plus parts, total 157.80 ex vat.<\/p>

12\/02\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63410","activity_ticket_id":"58933","ticket_reference":"HDT60018","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service - For Thursday 6th February - Vacant ","ticket_address_1":"Flat 1 2nd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 1 2nd Floor ","cs_id":"2897","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2897","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/25","activity_end":"2025-02-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72789","activity_notes":"Gas safety\/plumbing checks\/alarms\/service - For Thursday 6th February - Vacant ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 13:13 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 19:52 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/02\/2025 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63411","activity_ticket_id":"58934","ticket_reference":"HDT60019","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service - For Thursday 6th February - Vacant flat ","ticket_address_1":"Flat 2 3rd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 2 3rd Floor ","cs_id":"2898","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2898","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/25","activity_end":"2025-02-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72790","activity_notes":"Gas safety\/plumbing checks\/alarms\/service - For Thursday 6th February - Vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 13:17 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 19:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/02\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63412","activity_ticket_id":"58935","ticket_reference":"HDT60020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To place highlighted noses to each of the steps ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Wardour Street ","cs_id":"832","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"832","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/25","activity_end":"2025-02-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72791","activity_notes":"To place highlighted noses to each of the steps RecommendationTake the following action:1. Arrange for suitable highlighted nosings to be put in place on the steps to the deck area, minimum highlight top and bottom step and arrange for a sign to be put in place warning of uneven steps.ObservationThe steps outside 9a that lead to the decked area do not have highlighted nosings and the steps are uneven in height.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 14:23 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 15:15 (travis)<\/b>Attended,measured steps width and ordered parts Inc signage.<\/p>

06\/02\/2025 08:56 (jane)<\/b>Sign on order - delivery 11\/12th February <\/p>

06\/02\/2025 13:40 (travis)<\/b>Collected keys and attended above property,Fitted high visibility step nosings to steps leading to decking X5.<\/p>

14\/02\/2025 07:46 (travis)<\/b>Fitted H&S signage to complete job.<\/p>

14\/02\/2025 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63413","activity_ticket_id":"58936","ticket_reference":"HDT60021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16692 - Full redecoration and water damage repairs ","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"08\/02\/25","activity_end":"2025-02-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72792","activity_notes":"Full redecoration and water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 16:04 (jane)<\/b>Redecoration works need to be completed by middle part of next week <\/p>

13\/02\/2025 08:05 (jack)<\/b>Dome<\/p>

13\/02\/2025 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63414","activity_ticket_id":"58937","ticket_reference":"HDT60022","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant from 21 New Row \u00e2\u20ac\u201c reported that there is no hot water in the building.","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/02\/25","activity_end":"2025-02-06 19:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72793","activity_notes":"Tenant from 21 New Row reported that there is no hot water in the building.","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 16:18 (System)<\/b>Ticket Created<\/p>

07\/02\/2025 10:50 (michaelk)<\/b>Attended site to reported noise hot water throughout the building. Floor 1 was found operational. Floor 2 was found tripped at the distribution board. Floor 3 the thermostat was found with the setting too low. Floor 4 was operational. 2hrs labour 105<\/p>

07\/02\/2025 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63415","activity_ticket_id":"58938","ticket_reference":"HDT60023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mrs Yu has advised that there is a leak at 39 Wardour Street, 4th Floor, Back Room","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/02\/25","activity_end":"2025-02-05 18:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72794","activity_notes":"Mrs Yu has advised that there is a leak at 39 Wardour Street, 4th Floor, Back Room","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 16:23 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 07:46 (roy)<\/b>No access.Spoke to Anthony and he was on route home and not able to contact tenant (restaurant) <\/p>

06\/02\/2025 11:08 (jane)<\/b>For this afternoon To call The manager Mr Lin's contact number : 07463808879 - to give access <\/p>

07\/02\/2025 07:38 (iain)<\/b>Investigate leak. Details passed to Mike Reddan.<\/p>

18\/02\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63416","activity_ticket_id":"58777","ticket_reference":"HDT59862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16712 - Replacement blinds ","ticket_address_1":"Flat 4","ticket_address_2":"34 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"452","cs_address_2":"34 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"452","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/25","activity_end":"2025-02-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72795","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

16\/01\/2025 15:01 (jane)<\/b>Blinds on order - Anticipated dispatch date 23\/01\/2025<\/p>

23\/01\/2025 12:16 (sandra)<\/b>blinds - part order received <\/p>

23\/01\/2025 15:21 (sandra)<\/b>access requested <\/p>

28\/01\/2025 11:06 (sandra)<\/b>chased again waiting reply <\/p>

29\/01\/2025 14:33 (sandra)<\/b>chased access again <\/p>

30\/01\/2025 12:01 (sandra)<\/b>requested Friday for access <\/p>

31\/01\/2025 10:04 (sandra)<\/b>No reply from tenant. Engineer to knock to see if tenant is at home <\/p>

31\/01\/2025 11:50 (sandra)<\/b>no access given from tenant <\/p>

03\/02\/2025 10:00 (jane)<\/b>Requested access for Thursday 6th February from 8\/9am <\/p>

05\/02\/2025 09:23 (jane)<\/b>Confirmed for Thursday 6th February between 8 and 9am Tenant to give access Tenants mobile number (+447507858088) if they have a trouble coming in as well.Flat 4, 34A Rupert Street<\/p>

06\/02\/2025 10:09 (travis)<\/b>Blinds fitted.x5.<\/p>

06\/02\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>

06\/02\/2025 11:39 (iain)<\/b>Replacement blinds.<\/p>","ticket_full_notes_text":"","ticket_created":"15\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63417","activity_ticket_id":"58887","ticket_reference":"HDT59972","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16749 - Bathroom flooring ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/25","activity_end":"2025-02-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72796","activity_notes":"Bathroom flooring ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 12:29 (travis)<\/b>Fitting sub floor in bathroom.<\/p>

10\/02\/2025 10:19 (travis)<\/b>Attended and fitted 18mm ply to support timbers on screed floor.<\/p>

11\/02\/2025 09:41 (travis)<\/b>Collected timber sheets from TP,S vauxhall,Cut to size and fitted at above address to raise floor height.<\/p>

13\/02\/2025 15:29 (travis)<\/b>Bathroom flooring works,To return,hang door,grout and mastic <\/p>

14\/02\/2025 13:32 (travis)<\/b>Bathroom floor works,Awaiting threshold bar to complete.<\/p>

20\/02\/2025 15:56 (travis)<\/b>Fitted threshold bar to complete bathroom flooring works.<\/p>

20\/02\/2025 15:56 (travis)<\/b>Fitted threshold bar to complete bathroom flooring works.<\/p>

20\/02\/2025 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63418","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/03\/25","activity_end":"2025-03-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72797","activity_notes":"New decking to roof ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63419","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/03\/25","activity_end":"2025-03-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72798","activity_notes":"New decking to roof ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63420","activity_ticket_id":"58939","ticket_reference":"HDT60024","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16765 - Replacement down lighters ","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/25","activity_end":"2025-02-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72799","activity_notes":"Replacement down lighters ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2025 09:51 (jane)<\/b>Lights to be ordered - Alan sending link to order <\/p>

06\/02\/2025 13:35 (jane)<\/b>downlights on order - expected delivery next day <\/p>

10\/02\/2025 11:27 (jane)<\/b>Lights in stock - Requested access for Wednesday 12th February from 9am<\/p>

10\/02\/2025 14:51 (michael)<\/b>Sue confirmed that the tenant will be home for access at 9am<\/p>

12\/02\/2025 15:00 (alan)<\/b>Quoted works <\/p>

12\/02\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63421","activity_ticket_id":"58940","ticket_reference":"HDT60025","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install new bolt on main front door and adjust speed of door tenant have report door is slamming & supply and install new door closer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/02\/25","activity_end":"2025-02-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72800","activity_notes":"To install new bolt on main front door and adjust speed of door tenant have report door is slamming","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2025 10:02 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 15:59 (iain)<\/b>Temporarily adjusted existing bolt, while new one on order.Returned to fit additional bolt for increased security.Supplied and fitted new doir closer.<\/p>

06\/02\/2025 16:00 (iain)<\/b>New bolt on order.<\/p>

14\/02\/2025 13:16 (iain)<\/b>Supply and fit new door bolt. Ease and adjust lock, keep and closer.<\/p>

14\/02\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63422","activity_ticket_id":"58941","ticket_reference":"HDT60026","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To refix loose electrical trunking to second floor toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/02\/25","activity_end":"2025-02-06 12:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72801","activity_notes":"To refix loose electrical trunking to second floor toilet ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2025 10:44 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 10:45 (alan)<\/b>Refix loose electrical trucking in 2nd floor gents wc<\/p>

06\/02\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63423","activity_ticket_id":"58938","ticket_reference":"HDT60023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mrs Yu has advised that there is a leak at 39 Wardour Street, 4th Floor, Back Room","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/02\/25","activity_end":"2025-02-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72802","activity_notes":"Mrs Yu has advised that there is a leak at 39 Wardour Street, 4th Floor, Back RoomTo call the manager Mr Lin's contact number : 07463808879 for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 16:23 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 07:46 (roy)<\/b>No access.Spoke to Anthony and he was on route home and not able to contact tenant (restaurant) <\/p>

06\/02\/2025 11:08 (jane)<\/b>For this afternoon To call The manager Mr Lin's contact number : 07463808879 - to give access <\/p>

07\/02\/2025 07:38 (iain)<\/b>Investigate leak. Details passed to Mike Reddan.<\/p>

18\/02\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63424","activity_ticket_id":"58942","ticket_reference":"HDT60027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer issue ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/02\/25","activity_end":"2025-02-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72803","activity_notes":"Washer\/dryer issue There is another problem unfortunately, with the washer dryer. Fault lights start to flash in the middle of the cycle and it refuses to drain. I have manually drained the water out of the bottom of the machine a few times, and followed the procedure to reset it. I have checked for blockages and can see none either. It keeps happening so am going to not persevere with repeating the process I think","activity_timesheet":null,"ticket_notes_combined":"

06\/02\/2025 11:14 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 11:17 (jane)<\/b>Requested appointment for Wednesday 12th February <\/p>

06\/02\/2025 14:21 (jane)<\/b>Requested access for Thursday, 13th of February in the morning 8-12pm<\/p>

10\/02\/2025 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63425","activity_ticket_id":"58943","ticket_reference":"HDT60028","ticket_client":"2116","client_name":"Bancone ","ticket_title":"2No lights in staff not working - Friday 7th February ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/25","activity_end":"2025-02-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72804","activity_notes":"2No lights in staff not working - Friday 7th February ","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2025 13:09 (System)<\/b>Ticket Created<\/p>

07\/02\/2025 09:37 (alan)<\/b>Order 3 replacement fittings <\/p>

07\/02\/2025 09:58 (jane)<\/b>Ordered 3No x replacement fittings - Email Sent<\/b><\/p>

07\/02\/2025 10:09 (jane)<\/b>Advised client we will be returning on Tuesday morning 11th February to install the new fittings <\/p>

11\/02\/2025 09:32 (alan)<\/b>Return to site and replace 3 faulty fittings in staff room area <\/p>

11\/02\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63426","activity_ticket_id":"58935","ticket_reference":"HDT60020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To place highlighted noses to each of the steps ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9 Wardour Street ","cs_id":"832","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"832","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/25","activity_end":"2025-02-14 08:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72805","activity_notes":"Sign on order ","activity_timesheet":"2","ticket_notes_combined":"

05\/02\/2025 14:23 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 15:15 (travis)<\/b>Attended,measured steps width and ordered parts Inc signage.<\/p>

06\/02\/2025 08:56 (jane)<\/b>Sign on order - delivery 11\/12th February <\/p>

06\/02\/2025 13:40 (travis)<\/b>Collected keys and attended above property,Fitted high visibility step nosings to steps leading to decking X5.<\/p>

14\/02\/2025 07:46 (travis)<\/b>Fitted H&S signage to complete job.<\/p>

14\/02\/2025 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63427","activity_ticket_id":"58944","ticket_reference":"HDT60029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The door to the fire alarm panel cupboard is broken. Could you please ask engineer to fix it","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/25","activity_end":"2025-02-07 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72806","activity_notes":"The door to the fire alarm panel cupboard is broken. Could you please ask engineer to fix it","activity_timesheet":"2","ticket_notes_combined":"

06\/02\/2025 16:25 (System)<\/b>Ticket Created<\/p>

07\/02\/2025 08:48 (iain)<\/b>Ease and adjust fire alarm cupboard doors.<\/p>

07\/02\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63428","activity_ticket_id":"58945","ticket_reference":"HDT60030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16770 - Electrical Remedial Works ","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/25","activity_end":"2025-02-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72807","activity_notes":"Electrical Remedial Works For Thursday morning 13th February - Access via management keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 11:08 (jane)<\/b>Requested access for Thursday 13th February <\/p>

07\/02\/2025 14:45 (jane)<\/b>For Thursday morning 13th February - Access via management keys <\/p>

13\/02\/2025 15:52 (alan)<\/b>Quoted work<\/p>

13\/02\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63429","activity_ticket_id":"58946","ticket_reference":"HDT60031","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16773 - New heating time and temperature controller ","ticket_address_1":"Flat 1 2nd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 1 2nd Floor ","cs_id":"2897","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2897","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/25","activity_end":"2025-02-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72808","activity_notes":"New heating time and temperature controller ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 10:49 (jane)<\/b>Arranged access for Wednesday 12th February - Vacant property <\/p>

12\/02\/2025 18:25 (michaelk)<\/b>Installed new wireless controller as per quote, left fully operational 241.58 ex vat.<\/p>

13\/02\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63430","activity_ticket_id":"58947","ticket_reference":"HDT60032","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16774 - Replacement boiler pump","ticket_address_1":"Flat 2 3rd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 2 3rd Floor ","cs_id":"2898","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2898","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/25","activity_end":"2025-02-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72809","activity_notes":"Replacement boiler pump ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 10:49 (jane)<\/b>Arranged access for Wednesday 12th February - Vacant property <\/p>

12\/02\/2025 18:24 (michaelk)<\/b>Replaced the boiler pump as per quote. Left fully operational 315.58 ex vat.<\/p>

13\/02\/2025 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63431","activity_ticket_id":"58948","ticket_reference":"HDT60033","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Bin door rubbing against floor and loose door handle","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/02\/25","activity_end":"2025-02-07 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72810","activity_notes":"Bin door rubbing against floor and loose door handle","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 11:47 (System)<\/b>Ticket Created<\/p>

07\/02\/2025 15:58 (iain)<\/b>Ease and adjust bin store door. Refix handle..<\/p>

07\/02\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63432","activity_ticket_id":"58949","ticket_reference":"HDT60034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unit 12, 32 Newport Court - fire exit door is jammed from inside our shop, making it difficult to open","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/02\/25","activity_end":"2025-02-07 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72811","activity_notes":"Unit 12, 32 Newport Court - fire exit door is jammed from inside our shop, making it difficult to open","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 11:48 (System)<\/b>Ticket Created<\/p>

07\/02\/2025 14:52 (travis)<\/b>Replaced digi lock handle to rear of unit 12,,Tested,all working as should.<\/p>

07\/02\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63433","activity_ticket_id":"58950","ticket_reference":"HDT60035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cannot lock any of the ground floor riser cupboards at 1 Horse and Dolphin","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/02\/25","activity_end":"2025-02-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72812","activity_notes":"Cannot lock any of the ground floor riser cupboards at 1 Horse and Dolphin","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 13:31 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 10:12 (iain)<\/b>Overhauled riser cupboard doors, locks and keeps.<\/p>

10\/02\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63434","activity_ticket_id":"58951","ticket_reference":"HDT60036","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16775 - To remove bulk waste from Service Yard ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/02\/25","activity_end":"2025-02-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72813","activity_notes":"To remove bulk waste from Service Yard ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 14:55 (travis)<\/b>Removal of bulky waste from,17 basement bin store,27 basement bin store,5 Mercer Street roof area,27 loading bay,<\/p>

12\/02\/2025 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63435","activity_ticket_id":"58952","ticket_reference":"HDT60037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16757 - Installation of water meter to offices ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/25","activity_end":"2025-02-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72814","activity_notes":"Installation of water meter to offices ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 13:28 (jane)<\/b>Attending on Thursday 13th Feb to fit the meter <\/p>

13\/02\/2025 17:54 (michaelk)<\/b>Attended site to carry out the installation of a water meter to the offices, as per quotation. Left in full working order. 2hrs labour plus parts, total 180 ex vat.<\/p>

14\/02\/2025 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63436","activity_ticket_id":"58953","ticket_reference":"HDT60038","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To replace the pressure vessel in the basement boiler room ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/25","activity_end":"2025-02-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72815","activity_notes":"To replace the pressure vessel in the basement boiler room ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 13:57 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 05:50 (michaelk)<\/b>Attended site to replace the flooded expansion vessel to water heater n2. Drained the system and replaced the vessel, reinstating on completion. Left in full working order. 3hrs labour plus parts, total 203.90 ex vat.<\/p>

12\/02\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63437","activity_ticket_id":"58954","ticket_reference":"HDT60039","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To service the boilers ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/25","activity_end":"2025-02-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72816","activity_notes":"To service the boilers ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 14:02 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 13:53 (jane)<\/b>Requested to start servicing of the boiler from Tuesday 18th Feb <\/p>

12\/02\/2025 14:55 (jane)<\/b>Confirmation to service boiler on Tuesday 18th Feb <\/p>

21\/02\/2025 10:06 (jane)<\/b>On going servicing of boiler <\/p>

26\/03\/2025 11:50 (carly)<\/b>Advised client will continue with the boiler service on Thursday morning, 27th March.<\/p>

28\/03\/2025 06:37 (michaelk)<\/b>Attended site to carry out boiler servicing to boiler n1. Will return to site to carry out servicing to n2. <\/p>

31\/03\/2025 08:07 (michaelk)<\/b>Attended site and completed the annual boiler servicing. Service paperwork left with Randall with combustion printout. 8 hrs labour 405<\/p>

31\/03\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63438","activity_ticket_id":"58955","ticket_reference":"HDT60040","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 12th and Thursday 13th February ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/02\/25","activity_end":"2025-02-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72817","activity_notes":"For Handyman Services for Wednesday 12th and Thursday 13th February ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 15:27 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 17:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63439","activity_ticket_id":"58956","ticket_reference":"HDT60041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - Attendance for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/02\/25","activity_end":"2025-02-10 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72818","activity_notes":"No heating - Attendance for today Code for flat door 353738 *","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 15:58 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 09:58 (roy)<\/b>Attended Friday and found zero pressure but then found the gauge stuck on zero when repressured. Faulty dialBut boiler did fire up.Checked flat found no power to the manifold.Glass fuse has blown but specialist fuse.Not easy to obtain <\/p>

10\/02\/2025 11:57 (jane)<\/b>M Keenan attending today <\/p>

10\/02\/2025 13:44 (michaelk)<\/b>Attended site to investigate heat8ng fault. Traced the electrical issue to the ensuite actuator which was removed. The heating system has been left running and we have ordered a replacement actuator. 2hrs labour 105<\/p>

11\/02\/2025 15:04 (jane)<\/b>Attended site to investigate heat8ng fault. Traced the electrical issue to the ensuite actuator which was removed. The heating system has been left running and we have ordered a replacement actuator - Email Sent<\/b><\/p>

12\/02\/2025 13:27 (jane)<\/b>Requested access after 11am on Thursday morning 13th Feb to fit the new parts <\/p>

13\/02\/2025 11:28 (jane)<\/b>Confirmed for today between 11am and 3pm - use codes for access <\/p>

13\/02\/2025 17:47 (michaelk)<\/b>Attended site to replace the faulty actuator to the <\/p>

14\/02\/2025 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63440","activity_ticket_id":"58957","ticket_reference":"HDT60042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen radiator valve broken - Collect keys for access ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/02\/25","activity_end":"2025-02-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72819","activity_notes":"Kitchen radiator valve broken - Collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2025 08:36 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 10:37 (michaelk)<\/b>Attended site and stripped down trv head, re-fitted and left in full working order. 1hr labour 55<\/p>

10\/02\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63441","activity_ticket_id":"58958","ticket_reference":"HDT60043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with washer dryer ","ticket_address_1":"Penthouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/02\/25","activity_end":"2025-02-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72820","activity_notes":"Issue with washer dryer ","activity_timesheet":null,"ticket_notes_combined":"

10\/02\/2025 08:47 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 08:50 (jane)<\/b>Emailed Repair Aid requesting a visit for Thursday 13th February <\/p>

10\/02\/2025 09:45 (jane)<\/b>Requested access for Thursday 13th of February between 10 - 2pm<\/p>

10\/02\/2025 10:53 (jane)<\/b>Confirmed for Thursday 13th February between 10am and 2pm Tenant to give access <\/p>

14\/02\/2025 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63442","activity_ticket_id":"58959","ticket_reference":"HDT60044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door issue - It's not closing properly. It should slam shut securely.","ticket_address_1":"14a Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14a Lisle Street ","cs_id":"2147","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"2147","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/02\/25","activity_end":"2025-02-10 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72821","activity_notes":"Main door issue - It's not closing properly. It should slam shut securely.","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2025 09:11 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 11:33 (travis)<\/b>Collected keys and attended above property,Found door to be failing to shut,Removed above door closer and adjusted the latch speed, refitted and tested,Removed door night latch and oiled inside, refitted and tested,Lightly oiled all moving parts Inc key barrel.Door closing effectively on completion.<\/p>

10\/02\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63443","activity_ticket_id":"58960","ticket_reference":"HDT60045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water coming in the ceiling from the roof in third floor flat 21a Newport Court - Keys for access ","ticket_address_1":"Third Floor Flat, 21a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Third Floor Flat, 21a Newport Court ","cs_id":"2825","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"2825","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/25","activity_end":"2025-02-12 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72822","activity_notes":"Water coming in the ceiling from the roof in third floor flat 21a Newport Courttenant will be out but she has left the room open. It is the room behind the front door ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2025 09:31 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 12:09 (iain)<\/b>Investigate leak. Area of roif that needs addressing traced. Returning tomorrow am with materials.<\/p>

12\/02\/2025 12:05 (iain)<\/b>Repointed leadwork amd sealed over previous repairs.<\/p>

12\/02\/2025 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63444","activity_ticket_id":"58961","ticket_reference":"HDT60046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak to ceiling - keys for access but knock first ","ticket_address_1":"Flat 1","ticket_address_2":"5b Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"Flat 1","cs_id":"1490","cs_address_2":"5b Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DZ","ticket_client_site":"1490","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/02\/25","activity_end":"2025-02-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72823","activity_notes":"To investigate leak to ceiling - keys for access but knock first ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2025 11:13 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 12:10 (jane)<\/b>Requested access into Flat C, 5B Rupert Court<\/p>

10\/02\/2025 15:53 (iain)<\/b>Investigate leak. Access required to flat c.<\/p>

12\/02\/2025 09:35 (jane)<\/b>Chased access again for Flat C, 5B Rupert Court<\/p>

12\/02\/2025 11:53 (jane)<\/b>Access into Flat C, 5b Rupert Court - to call Manager of Tokyo Diners Gayan, can give access with just a few minutes notice. His number is: +447414716410<\/p>

12\/02\/2025 13:28 (iain)<\/b>Traced leak to gap around kitchen sink. Resealed.<\/p>

12\/02\/2025 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63445","activity_ticket_id":"58962","ticket_reference":"HDT60047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush issue ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/25","activity_end":"2025-02-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72824","activity_notes":"Toilet flush issue Keys for access this afternoon ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2025 11:34 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 11:34 (jane)<\/b>Requested access for this afternoon <\/p>

11\/02\/2025 13:48 (jane)<\/b>Chased up access details <\/p>

11\/02\/2025 14:31 (jane)<\/b>Keys for access this afternoon <\/p>

12\/02\/2025 05:59 (michaelk)<\/b>Attended site to investigate reported toilet flush issue. Found the toilet push button had been pushed and was stuck inside the fitting. Removed the access tile and removed the complete push button. This was re-built and tested. Left fully operational. Note; the syphon is an ideal standard and the pneumatic push has been changed to a different manufacturer. If there are any further issues I would recommend replacing the push button to an ideal standard. 2hrs labour 105<\/p>

12\/02\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63446","activity_ticket_id":"58963","ticket_reference":"HDT60048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electricity Meter Survey","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/25","activity_end":"2025-02-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72825","activity_notes":"Electricity Meter SurveyI would like to ask you for a electricity survey to be conducted at 30 Wellington Street. I have already chat with Alan about this so he can provide you with details. Here is info on meters that we are aware of:Electricity 1200025350 303 L83A 46653 30 Wellington Street Landlord & 1st FloorElectricity 1200025350 298 K92A 07624 30 Wellington Street 2nd&3rd FloorElectricity 1200042393 498 S74A14761 30 Wellington Street 3rd Floor I cannot locate this meter in the building, but Total Gas & Power is chasing us to replace this meter and is also charging us for consumption.There are submeters on each floor offices, but I dont have their numbers. ","activity_timesheet":"2","ticket_notes_combined":"

10\/02\/2025 11:36 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 11:38 (jane)<\/b>Email sent to client Could we programme this in for Tuesday morning 18th February We will need access into all floors and the power will be off for approx a couple of hours. to 1st, 2nd and 3rd floors <\/p>

17\/02\/2025 12:24 (jane)<\/b>Confirmed for Tuesday morning 18th February for confirmation, they will provide access from 8:00. First Floor office will provide access from 8:30Second Floor office will provide access from 8:00Third floor office is vacant, RS contractors use it as welfare - keys with security- will notify them. <\/p>

19\/02\/2025 06:59 (alan)<\/b>Trace supplies and how they are metered to landlord areas 1st,2nd & 3rd floor office Report to follow <\/p>

19\/02\/2025 09:06 (jane)<\/b>(Ticket Closed)<\/p>

11\/03\/2025 13:47 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/03\/2025 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63447","activity_ticket_id":"58956","ticket_reference":"HDT60041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - Attendance for today ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/25","activity_end":"2025-02-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72826","activity_notes":"No heating - Attendance for today Code for flat door 353738 *Code front building door -3674 press enter","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 15:58 (System)<\/b>Ticket Created<\/p>

10\/02\/2025 09:58 (roy)<\/b>Attended Friday and found zero pressure but then found the gauge stuck on zero when repressured. Faulty dialBut boiler did fire up.Checked flat found no power to the manifold.Glass fuse has blown but specialist fuse.Not easy to obtain <\/p>

10\/02\/2025 11:57 (jane)<\/b>M Keenan attending today <\/p>

10\/02\/2025 13:44 (michaelk)<\/b>Attended site to investigate heat8ng fault. Traced the electrical issue to the ensuite actuator which was removed. The heating system has been left running and we have ordered a replacement actuator. 2hrs labour 105<\/p>

11\/02\/2025 15:04 (jane)<\/b>Attended site to investigate heat8ng fault. Traced the electrical issue to the ensuite actuator which was removed. The heating system has been left running and we have ordered a replacement actuator - Email Sent<\/b><\/p>

12\/02\/2025 13:27 (jane)<\/b>Requested access after 11am on Thursday morning 13th Feb to fit the new parts <\/p>

13\/02\/2025 11:28 (jane)<\/b>Confirmed for today between 11am and 3pm - use codes for access <\/p>

13\/02\/2025 17:47 (michaelk)<\/b>Attended site to replace the faulty actuator to the <\/p>

14\/02\/2025 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63448","activity_ticket_id":"58887","ticket_reference":"HDT59972","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16749 - Bathroom flooring ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/25","activity_end":"2025-02-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72827","activity_notes":"Bathroom flooring ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 12:29 (travis)<\/b>Fitting sub floor in bathroom.<\/p>

10\/02\/2025 10:19 (travis)<\/b>Attended and fitted 18mm ply to support timbers on screed floor.<\/p>

11\/02\/2025 09:41 (travis)<\/b>Collected timber sheets from TP,S vauxhall,Cut to size and fitted at above address to raise floor height.<\/p>

13\/02\/2025 15:29 (travis)<\/b>Bathroom flooring works,To return,hang door,grout and mastic <\/p>

14\/02\/2025 13:32 (travis)<\/b>Bathroom floor works,Awaiting threshold bar to complete.<\/p>

20\/02\/2025 15:56 (travis)<\/b>Fitted threshold bar to complete bathroom flooring works.<\/p>

20\/02\/2025 15:56 (travis)<\/b>Fitted threshold bar to complete bathroom flooring works.<\/p>

20\/02\/2025 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63449","activity_ticket_id":"58964","ticket_reference":"HDT60049","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16776 - Track and trace access controls.","ticket_address_1":"Gura Gura","ticket_address_2":"19 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Gura Gura","cs_id":"3084","cs_address_2":"19 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"3084","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/02\/25","activity_end":"2025-02-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72828","activity_notes":"Track and trace access controls.","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 10:06 (jane)<\/b>For Wednesday 12th February at 11am <\/p>

12\/02\/2025 12:21 (travis)<\/b>Attended and fitted an inspection panel as instructed.Photos attached.No evidence of a smoke door activation push control behind wall area <\/p>

12\/02\/2025 13:11 (jane)<\/b>(Ticket Closed)<\/p>

12\/02\/2025 14:50 (travis)<\/b>Reattended and altered timber bracing below ceiling for easier access to electricity control box.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63450","activity_ticket_id":"58965","ticket_reference":"HDT60050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace a double plug socket in the SSY where the washer is kept","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/25","activity_end":"2025-02-12 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72829","activity_notes":"To replace a double plug socket in the SSY where the washer is kept","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 09:35 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 15:24 (alan)<\/b>Replace damaged socket in cupboard <\/p>

11\/02\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63451","activity_ticket_id":"58966","ticket_reference":"HDT60051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16751 - Replacement bathroom tiled flooring ","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/04\/25","activity_end":"2025-05-02 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72830","activity_notes":"Replacement bathroom tiled flooring ","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 11:32 (jane)<\/b>Sent an email to the client requesting access for Monday 31st March, the works will take approx. 3 days <\/p>

27\/03\/2025 15:10 (jane)<\/b>Rescheduled to 30th April- 2nd May - Awaiting access details <\/p>

01\/04\/2025 14:06 (jane)<\/b>Confirmed for 30th April- 2nd May - Keys for access but knock first <\/p>

01\/05\/2025 10:54 (travis)<\/b>Bathroom tiling works.<\/p>

01\/05\/2025 19:10 (travis)<\/b>Bathroom tiling works.<\/p>

02\/05\/2025 12:16 (travis)<\/b>Bathroom tiling works.<\/p>

02\/05\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63452","activity_ticket_id":"58967","ticket_reference":"HDT60052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate a noise coming from the radiator - tenant home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/02\/25","activity_end":"2025-02-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72831","activity_notes":"Investigate a noise coming from the radiator - For today anytime past 13:30pm, tenant home ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 11:02 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 05:44 (michaelk)<\/b>Attended site to investigate reported noise. The noise is expansion of the radiators which we may be able to reduce with chemicals. I'll forward a quote to lilian. 2hrs labour 105<\/p>

12\/02\/2025 09:54 (jane)<\/b>Attended site to investigate reported noise. The noise is expansion of the radiators which we may be able to reduce with chemicals, we will return to add chemicals to the system - Email Sent<\/b><\/p>

21\/02\/2025 12:09 (jane)<\/b>Requested access for Monday morning 24th Feb <\/p>

21\/02\/2025 12:15 (jane)<\/b>Tenant advised after 11am appointment, requested Tuesday 25th Feb <\/p>

21\/02\/2025 13:56 (jane)<\/b>Tenant home for access on Tuesday 25th Feb from 11am <\/p>

04\/03\/2025 11:25 (jane)<\/b>Keys for Friday morning 7th March <\/p>

10\/03\/2025 07:58 (michaelk)<\/b>Attended site to install noise reducing and inhibitor chemicals to the heating system. 168.50 ex vat.<\/p>

10\/03\/2025 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63453","activity_ticket_id":"58968","ticket_reference":"HDT60053","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Replacement microwave ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/02\/25","activity_end":"2025-02-11 13:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72832","activity_notes":"Replacement microwave ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 11:06 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 12:59 (alan)<\/b>Supply new microwave and dispose of old one<\/p>

11\/02\/2025 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63454","activity_ticket_id":"58969","ticket_reference":"HDT60054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting and toilet issue - For Wednesday 12th Feb between 1 and 2pm - Keys for access ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/02\/25","activity_end":"2025-02-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72833","activity_notes":"Lighting and toilet issue - For Wednesday 12th Feb between 1 and 2pm - Keys for access 1. Flushing: I continue to have significant issues with the toilet systems - I dont know if someone came to take a look while I was away the week before last as you mentioned? Unfortunately, when I returned from a week-long trip, the toilet was full of excrements, and since then, this has happened several more times (really sorry to have to put that in an email, but clearly its a very unpleasant situation to be dealing with, and very unsanitary). Please could I ask that this be fixed?Alan attending too ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 11:44 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 11:48 (jane)<\/b>For Wednesday 12th Feb between 1 and 2pm - Keys for access<\/p>

12\/02\/2025 18:21 (michaelk)<\/b>Attended site to investigate toilet flushing issue. I have forwarded a report with remedial costs to strip down the cistern and replace parts, as the internal condition requires attention. 2hrs labour 105<\/p>

13\/02\/2025 07:44 (alan)<\/b>1. Look at bathroom mirror light not switch on, Order replacement switch 2. Look at various downlights intermittently not working around flat Fault found to be where the downlights are old halogen fitting the parts for these fittings and lamps are now obsolete and the LED replacement lamp is not compatible with the transformers and dimmer switchs Quote to follow to replace downlights <\/p>

13\/02\/2025 08:52 (jane)<\/b>1. Look at bathroom mirror light not switch on, Ordered replacement switch 2. Look at various downlights intermittently not working around flat Fault found to be where the downlights are old halogen fitting the parts for these fittings and lamps are now obsolete and the LED replacement lamp is not compatible with the transformers and dimmer switchs Quote to follow to replace downlights - Email Sent<\/b><\/p>

01\/04\/2025 11:35 (carly)<\/b>Requested access for Friday 4th April at 9am, along with the quoted work on the separate job tickets.<\/p>

03\/04\/2025 15:00 (jane)<\/b>Requested access for Wednesday morning 9th April (tenant not available this Friday)<\/p>

03\/04\/2025 15:36 (jane)<\/b>Confirmed for Wednesday morning 9th April with Management keys <\/p>

10\/04\/2025 09:22 (alan)<\/b>Replace switch for mirror light<\/p>

10\/04\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63455","activity_ticket_id":"58969","ticket_reference":"HDT60054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting and toilet issue - For Wednesday 12th Feb between 1 and 2pm - Keys for access ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/04\/25","activity_end":"2025-04-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72834","activity_notes":"Lighting and toilet issue - For Wednesday 12th Feb between 1 and 2pm - Keys for access 2. Lights: There seems to be an issue with the electricity supply to the ceiling lights. In the past weeks, it regularly happens that several or all of the lights in the living room, hallway and bathroom go out for a period of time. The bathroom mirror light isnt working at all anymore. I have replaced the bulbs but that hasnt made a difference. Please would it be possible to also take a look here?M Keenan attending too ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 11:44 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 11:48 (jane)<\/b>For Wednesday 12th Feb between 1 and 2pm - Keys for access<\/p>

12\/02\/2025 18:21 (michaelk)<\/b>Attended site to investigate toilet flushing issue. I have forwarded a report with remedial costs to strip down the cistern and replace parts, as the internal condition requires attention. 2hrs labour 105<\/p>

13\/02\/2025 07:44 (alan)<\/b>1. Look at bathroom mirror light not switch on, Order replacement switch 2. Look at various downlights intermittently not working around flat Fault found to be where the downlights are old halogen fitting the parts for these fittings and lamps are now obsolete and the LED replacement lamp is not compatible with the transformers and dimmer switchs Quote to follow to replace downlights <\/p>

13\/02\/2025 08:52 (jane)<\/b>1. Look at bathroom mirror light not switch on, Ordered replacement switch 2. Look at various downlights intermittently not working around flat Fault found to be where the downlights are old halogen fitting the parts for these fittings and lamps are now obsolete and the LED replacement lamp is not compatible with the transformers and dimmer switchs Quote to follow to replace downlights - Email Sent<\/b><\/p>

01\/04\/2025 11:35 (carly)<\/b>Requested access for Friday 4th April at 9am, along with the quoted work on the separate job tickets.<\/p>

03\/04\/2025 15:00 (jane)<\/b>Requested access for Wednesday morning 9th April (tenant not available this Friday)<\/p>

03\/04\/2025 15:36 (jane)<\/b>Confirmed for Wednesday morning 9th April with Management keys <\/p>

10\/04\/2025 09:22 (alan)<\/b>Replace switch for mirror light<\/p>

10\/04\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63456","activity_ticket_id":"58970","ticket_reference":"HDT60055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported that the door self-closer is not working properly at 12\/13 Little Newport Street.","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/02\/25","activity_end":"2025-02-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72835","activity_notes":"Reported that the door self-closer is not working properly at 12\/13 Little Newport Street.","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 11:57 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 14:44 (travis)<\/b>Collected keys and attended above property,Found overhead door closer to not being closing door completely,Removed door closer and adjusted latch speed for a more positive closing action.Refitted closer and tested.Door closing as it should.Returned keys.<\/p>

11\/02\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63457","activity_ticket_id":"58895","ticket_reference":"HDT59980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Oven and Washing Machine issue too ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/02\/25","activity_end":"2025-02-19 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72836","activity_notes":"List of works Oven: the bottom part of the oven doesn't seem to work (but the top does). Would it be possible to mention this as part of the inventory please? Or to show me how it works if it's just me not being able to figure it out? ","activity_timesheet":null,"ticket_notes_combined":"

30\/01\/2025 14:12 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 10:43 (sandra)<\/b>No response from tenant but you could knock <\/p>

03\/02\/2025 11:52 (jane)<\/b>Requested access for Thursday 6th February from 8am\/9am <\/p>

07\/02\/2025 10:13 (jane)<\/b>For Monday morning 10th February around 11am.Please inform the engineer to collect keys and ring Lilian upon arrival.<\/p>

10\/02\/2025 10:36 (jane)<\/b>For Tuesday morning 11th February at 10am - Tenant to give access <\/p>

11\/02\/2025 13:01 (travis)<\/b>Attended and found bottom oven to be non operational, service engineer required,Freed up all windows in living room and bedroom,found kitchen windows to be screwed shut with no weights or cords so presumably permanently locked for security reasons.Found secondary glazing in kitchen to be non operational due to all tension springs to be broken.Hallway top cupboard is now working as it should,Tenant has mentioned that her intercom handset is very quiet, maybe an engineer is required to test.<\/p>

11\/02\/2025 13:09 (jane)<\/b>Attended and found bottom oven to be non operational, service engineer required, Freed up all windows in living room and bedroom, found kitchen windows to be screwed shut with no weights or cords so presumably permanently locked for security reasons. Found secondary glazing in kitchen to be non operational due to all tension springs to be broken. Hallway top cupboard is now working as it should, Tenant has mentioned that her intercom handset is very quiet, maybe an engineer is required to test. - Email Sent<\/b><\/p>

11\/02\/2025 13:14 (jane)<\/b>Arranging for Appliance Engineers to attend to the oven <\/p>

11\/02\/2025 14:39 (jane)<\/b>Requested access for Wednesday 19th Feb between 12 and 6pm for the appliance engineer <\/p>

12\/02\/2025 05:45 (michaelk)<\/b>Attended site to explain the heating controls to the tenant. 1hr labour 55<\/p>

19\/02\/2025 08:52 (jane)<\/b>Confirmed for today between 12 and 6pm - To call Lilian on arrival <\/p>

20\/02\/2025 11:08 (iain)<\/b>Client requested drainage company.<\/p>

20\/02\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63458","activity_ticket_id":"58971","ticket_reference":"HDT60056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights outside Flat 2.1, not coming on in common parts ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/02\/25","activity_end":"2025-02-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72837","activity_notes":"Lights outside Flat 2.1, not coming on in common parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 13:17 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 07:39 (alan)<\/b>Found MCB to be tripped to lights, reset test and left working <\/p>

13\/02\/2025 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63459","activity_ticket_id":"58972","ticket_reference":"HDT60057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher faulty ","ticket_address_1":"Flat 2, 9 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 2, 9 Wardour Street ","cs_id":"3085","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"3085","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/02\/25","activity_end":"2025-02-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72838","activity_notes":"Dishwasher faulty ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2025 13:39 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 13:42 (jane)<\/b>Instructed Repair Aid, waiting an appointment <\/p>

11\/02\/2025 14:40 (jane)<\/b>Requested access on 19th of Feb in the afternoon 12-6pm <\/p>

14\/02\/2025 13:06 (jane)<\/b>Confirmed for 19th of Feb in the afternoon 12-6pmKeys for access <\/p>

20\/02\/2025 11:09 (iain)<\/b>Repairaid.<\/p>

20\/02\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63460","activity_ticket_id":"58973","ticket_reference":"HDT60058","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To service the boiler on the 3rd floor ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/02\/25","activity_end":"2025-02-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72839","activity_notes":"To service the boiler on the 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 15:58 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 13:35 (jane)<\/b>Advised client will be attending on Friday morning 14th Feb<\/p>

17\/02\/2025 09:09 (michaelk)<\/b>Attended site to carry out boiler service located on the 3rd floor. Completed the service, replaced the burner seal and cleaned the heat exchanger whilst stripped. Combustion printout has been left attatched to front case. 2hrs labour plus part, total <\/p>

17\/02\/2025 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63461","activity_ticket_id":"58974","ticket_reference":"HDT60059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom redecs ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/02\/25","activity_end":"2025-02-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72840","activity_notes":"Bathroom redecs ","activity_timesheet":null,"ticket_notes_combined":"

11\/02\/2025 16:18 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 16:45 (jane)<\/b>Requested access for Thursday 20th February <\/p>

11\/02\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63462","activity_ticket_id":"58975","ticket_reference":"HDT60060","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carryout pat testing in the basement mercer walk ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk - Basement ","cs_id":"2902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/02\/25","activity_end":"2025-02-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72841","activity_notes":"To carryout pat testing in the basement mercer walk ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 16:24 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 15:17 (roy)<\/b>Job completed<\/p>

12\/02\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63463","activity_ticket_id":"58976","ticket_reference":"HDT60061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Access into Flat 5 and Flat 6 to carry out track and trace of the meters ","ticket_address_1":"39 King Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/25","activity_end":"2025-02-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72842","activity_notes":"Access into Flat 5 and Flat 6 to carry out track and trace of the meters ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 16:34 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 16:36 (jane)<\/b>Requested access for Wednesday 19th February from 9am<\/p>

13\/02\/2025 16:17 (jane)<\/b>Confirmed access to Flat 5 and Flat 6 to carry out the track and trace Wednesday morning 19th Feb - Use Management Keys for access <\/p>

21\/02\/2025 13:19 (alan)<\/b>Track and trace meters electrical to both flat 5 & 6, on testing it was found that the meters were labelled up the wrong way round. Identify and label Meters correctlyFlat 5 meter number 20M1208405Flat 6 meter number R12A400393<\/p>

21\/02\/2025 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63464","activity_ticket_id":"58803","ticket_reference":"HDT59888","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16524 - Refurbishment to Wooden Floors.","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/02\/25","activity_end":"2025-02-13 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72843","activity_notes":"Refurbishment to Wooden Floors.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 07:52 (alan)<\/b>Supply access and unload <\/p>

17\/02\/2025 16:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63465","activity_ticket_id":"58977","ticket_reference":"HDT60062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our Washing Machine is malfunctioning. It fills the machine with water during drying cycles and makes very loud, strange noises. - Flat 8","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/02\/25","activity_end":"2025-02-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72844","activity_notes":"Our Washing Machine is malfunctioning. It fills the machine with water during drying cycles and makes very loud, strange noises. - Flat 8","activity_timesheet":null,"ticket_notes_combined":"

12\/02\/2025 08:56 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 10:01 (jane)<\/b>Requested access for Thursday, 20th of Feb in the afternoon 12-6 pm<\/p>

12\/02\/2025 16:56 (jane)<\/b>Tenant has requested a date of 25th Feb<\/p>

18\/02\/2025 09:34 (jane)<\/b>Appliance engineers attending between 8am and 12noon on 25th February, tenant to give access <\/p>

25\/02\/2025 12:50 (iain)<\/b>Supply and fit new brush strip.<\/p>

26\/02\/2025 09:19 (jane)<\/b>Chased Repair Aid for an update <\/p>

26\/02\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63466","activity_ticket_id":"58967","ticket_reference":"HDT60052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate a noise coming from the radiator - tenant home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/25","activity_end":"2025-03-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72845","activity_notes":"Keys for Friday morning 7th March Attended site to investigate reported noise. The noise is expansion of the radiators which we may be able to reduce with chemicals.To re-attend to add chemicals to the system ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 11:02 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 05:44 (michaelk)<\/b>Attended site to investigate reported noise. The noise is expansion of the radiators which we may be able to reduce with chemicals. I'll forward a quote to lilian. 2hrs labour 105<\/p>

12\/02\/2025 09:54 (jane)<\/b>Attended site to investigate reported noise. The noise is expansion of the radiators which we may be able to reduce with chemicals, we will return to add chemicals to the system - Email Sent<\/b><\/p>

21\/02\/2025 12:09 (jane)<\/b>Requested access for Monday morning 24th Feb <\/p>

21\/02\/2025 12:15 (jane)<\/b>Tenant advised after 11am appointment, requested Tuesday 25th Feb <\/p>

21\/02\/2025 13:56 (jane)<\/b>Tenant home for access on Tuesday 25th Feb from 11am <\/p>

04\/03\/2025 11:25 (jane)<\/b>Keys for Friday morning 7th March <\/p>

10\/03\/2025 07:58 (michaelk)<\/b>Attended site to install noise reducing and inhibitor chemicals to the heating system. 168.50 ex vat.<\/p>

10\/03\/2025 08:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63467","activity_ticket_id":"58978","ticket_reference":"HDT60063","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Flagstone - First Floor - Bank of lights gone out urgent - Report to Kelly ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/25","activity_end":"2025-02-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72846","activity_notes":"Flagstone - First Floor - Bank of lights gone out urgent - Report to Kelly ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 10:13 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 13:33 (jane)<\/b>Returning on Thursday morning to inspect the floor boxes as agreed on site <\/p>

13\/02\/2025 10:20 (roy)<\/b>With AlanAll ok<\/p>

13\/02\/2025 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63468","activity_ticket_id":"58979","ticket_reference":"HDT60064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16779 - Electrical Remedial Works ","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/25","activity_end":"2025-02-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72847","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 15:48 (jane)<\/b>Requested access for Thursday 20th February from 9am<\/p>

19\/02\/2025 16:29 (jane)<\/b>For tomorrow at 09:00. Please use management keys but knock on the door before let themselves in<\/p>

20\/02\/2025 12:59 (alan)<\/b>Quoted works <\/p>

20\/02\/2025 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63469","activity_ticket_id":"58980","ticket_reference":"HDT60065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16778 - Electrical Remedial Works ","ticket_address_1":"68-70 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68-70 Shaftesbury Avenue ","cs_id":"3086","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"3086","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/25","activity_end":"2025-02-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72848","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 15:27 (jane)<\/b>Attending Tuesday afternoon18th Feb <\/p>

18\/02\/2025 16:12 (jane)<\/b>Re-attending on Wednesday 19th February <\/p>

19\/02\/2025 14:56 (alan)<\/b>Quoted works <\/p>

19\/02\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63470","activity_ticket_id":"58981","ticket_reference":"HDT60066","ticket_client":"2122","client_name":"Gresham College","ticket_title":"Hall lights, 3 of them have gone off. Can someone come and take a look today ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/25","activity_end":"2025-02-13 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72849","activity_notes":"Hall lights, 3 of them have gone off. Can someone come and take a look today ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 11:32 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 17:16 (roy)<\/b>RCD keeps tripping. Disconnected lights one by one and still tripping.Do not know whySet up temp battery lights as it is dark on the staircase<\/p>

13\/02\/2025 18:18 (roy)<\/b>With AlanRemoved all cables and lights trying to find cause.All lights returned except one under the stairs<\/p>

14\/02\/2025 15:29 (alan)<\/b>Called out to investigate lights not working on staircase Tested though and found cable suppling light in under staircase cupboard to be faulty, disconnected this light from circuit and left all over lights working <\/p>

14\/02\/2025 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63471","activity_ticket_id":"58756","ticket_reference":"HDT59841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"replace toilet seat to ladies toilet which has sign up \"out of order\"","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/02\/25","activity_end":"2025-02-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72850","activity_notes":"replace toilet seat to ladies toilet which has sign up "out of order"We supplied a spare toilet seat previously ","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2025 09:15 (System)<\/b>Ticket Created<\/p>

24\/01\/2025 14:31 (sandra)<\/b>still waiting on delivery <\/p>

28\/01\/2025 09:42 (sandra)<\/b>due into stock on 7th February <\/p>

14\/02\/2025 07:44 (iain)<\/b>Toilet seat. No broken one found.<\/p>

20\/05\/2025 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63472","activity_ticket_id":"58954","ticket_reference":"HDT60039","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To service the boilers ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Walk ","cs_id":"2904","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/25","activity_end":"2025-03-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72851","activity_notes":"To service the boilers ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 14:02 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 13:53 (jane)<\/b>Requested to start servicing of the boiler from Tuesday 18th Feb <\/p>

12\/02\/2025 14:55 (jane)<\/b>Confirmation to service boiler on Tuesday 18th Feb <\/p>

21\/02\/2025 10:06 (jane)<\/b>On going servicing of boiler <\/p>

26\/03\/2025 11:50 (carly)<\/b>Advised client will continue with the boiler service on Thursday morning, 27th March.<\/p>

28\/03\/2025 06:37 (michaelk)<\/b>Attended site to carry out boiler servicing to boiler n1. Will return to site to carry out servicing to n2. <\/p>

31\/03\/2025 08:07 (michaelk)<\/b>Attended site and completed the annual boiler servicing. Service paperwork left with Randall with combustion printout. 8 hrs labour 405<\/p>

31\/03\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63473","activity_ticket_id":"58982","ticket_reference":"HDT60067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 smoke detectors missing plus dimmer switch in kitchen area faulty ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/25","activity_end":"2025-02-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72852","activity_notes":"2 smoke detectors missing ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 14:30 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 14:32 (jane)<\/b>Requested access for between 12 and 3pm on Thursday afternoon 13th Feb <\/p>

13\/02\/2025 15:57 (jane)<\/b>Requested access for between 12 and 3pm on Friday 14th Feb <\/p>

13\/02\/2025 16:06 (jane)<\/b>Confirmed for 12 and 3pm on Friday 14th Feb, to call Lilian beforehand <\/p>

14\/02\/2025 14:25 (alan)<\/b>Replace 2 missing smoke alarms and faulty dimmer switch module in kitchen <\/p>

14\/02\/2025 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63474","activity_ticket_id":"58983","ticket_reference":"HDT60068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Identify Electric Meter - Flat 1.1 & 1.2, 66 Shaftesbury Avenue","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/25","activity_end":"2025-02-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72853","activity_notes":"Identify Electric Meter - Flat 1.1 & 1.2, 66 Shaftesbury AvenuePlease take pictures as evidence.The tenant will be made aware of your attendance and I will inform them we will enter with keys to carry out the investigation.","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 14:58 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 14:59 (jane)<\/b>Requested for Wednesday afternoon of 19th Feb <\/p>

18\/02\/2025 13:54 (jane)<\/b>For 19th February - 12 and 3pm -Keys for access<\/p>

19\/02\/2025 12:58 (alan)<\/b>Identify flat 1.1 & flat 1.2 meters Flat 1.1 meter number G18W002472Flat 1.2 meter number 22J0257124Ive made this have been clearly labelled up<\/p>

19\/02\/2025 13:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63475","activity_ticket_id":"58984","ticket_reference":"HDT60069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT testing - For Thursday 13th Feb after 12noon ","ticket_address_1":"3rd Floor","ticket_address_2":"15A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"3rd Floor","cs_id":"2308","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2308","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/25","activity_end":"2025-02-13 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72854","activity_notes":"PAT testing - For Thursday 13th Feb after 12noon ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 15:34 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 18:16 (roy)<\/b>Pat test only<\/p>

14\/02\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63476","activity_ticket_id":"58985","ticket_reference":"HDT60070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16781 - Electrical Remedial Works ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/02\/25","activity_end":"2025-02-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72855","activity_notes":"Electrical Remedial Works Confirmed for Monday morning from 9am on 24th February Tenant might be at home but please take management key as well","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 15:57 (jane)<\/b>Requested access on Monday morning from 9am on 24th February <\/p>

13\/02\/2025 09:07 (jane)<\/b>Confirmed for Monday morning from 9am on 24th February Tenant might be at home but please take management key as well<\/p>

24\/02\/2025 14:38 (alan)<\/b>Quoted works<\/p>

24\/02\/2025 15:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63477","activity_ticket_id":"58986","ticket_reference":"HDT60071","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16777 - Installation of safety rail","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/25","activity_end":"2025-03-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72856","activity_notes":"Installation of safety rail","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 11:02 (jane)<\/b>Parts on order - next day delivery <\/p>

19\/03\/2025 14:34 (travis)<\/b>H&S Works.<\/p>

20\/03\/2025 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63478","activity_ticket_id":"58988","ticket_reference":"HDT60073","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16766 - External high level lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/03\/25","activity_end":"2025-03-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72857","activity_notes":"External high level lights ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2025 16:49 (jane)<\/b>Applied for licence from 16th March <\/p>

19\/03\/2025 16:46 (jane)<\/b>Commencing high level lights on Friday 21st March <\/p>

20\/03\/2025 17:10 (travis)<\/b>Collection of aluminium tower.<\/p>

21\/03\/2025 16:16 (travis)<\/b>High level lights.<\/p>

21\/03\/2025 19:25 (alan)<\/b>Quoted works <\/p>

24\/03\/2025 11:15 (travis)<\/b>External high level lights with electrician.<\/p>

24\/03\/2025 12:05 (alan)<\/b>Quoted works <\/p>

24\/03\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63479","activity_ticket_id":"58987","ticket_reference":"HDT60072","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16767 - Permits and Licences","ticket_address_1":"143 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AD","cs_address_1":"143 Long Acre ","cs_id":"2040","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"12\/03\/25","activity_end":"2025-03-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72858","activity_notes":"Permits and Licences ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2025 16:48 (jane)<\/b>Applied for licence for 16th March 2025<\/p>

24\/03\/2025 11:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63480","activity_ticket_id":"58989","ticket_reference":"HDT60074","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16762 - Replacement kitchen deck mixer ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/02\/25","activity_end":"2025-02-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72859","activity_notes":"Replacement kitchen deck mixer ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 10:34 (jane)<\/b>New tap on order <\/p>

14\/02\/2025 11:31 (jane)<\/b>Advised Bancone attending Monday morning 17th Feb to fit the new tap <\/p>

18\/02\/2025 08:09 (michaelk)<\/b>Attended site to replace the kitchen deck mixer tap in the upstairs bar area. Completed the work and left in full working order. 3hrs labour plus part, total 232.98 ex vat.<\/p>

18\/02\/2025 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63481","activity_ticket_id":"58981","ticket_reference":"HDT60066","ticket_client":"2122","client_name":"Gresham College","ticket_title":"Hall lights, 3 of them have gone off. Can someone come and take a look today ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/25","activity_end":"2025-02-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72860","activity_notes":"Hall lights, 3 of them have gone off. Can someone come and take a look today ","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 11:32 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 17:16 (roy)<\/b>RCD keeps tripping. Disconnected lights one by one and still tripping.Do not know whySet up temp battery lights as it is dark on the staircase<\/p>

13\/02\/2025 18:18 (roy)<\/b>With AlanRemoved all cables and lights trying to find cause.All lights returned except one under the stairs<\/p>

14\/02\/2025 15:29 (alan)<\/b>Called out to investigate lights not working on staircase Tested though and found cable suppling light in under staircase cupboard to be faulty, disconnected this light from circuit and left all over lights working <\/p>

14\/02\/2025 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63482","activity_ticket_id":"58990","ticket_reference":"HDT60075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue - For today between 1 and 2pm ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/25","activity_end":"2025-02-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72861","activity_notes":"Boiler issue - For today between 1 and 2pm ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 11:30 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 17:46 (michaelk)<\/b>Attended site to explain the heating controls to the tenant. I have switched the controls to non-programmable, however these controls in my experience are not very user friendly. I will forward a quote to upgrade to honeywell. 1hr labour 55<\/p>

14\/02\/2025 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63483","activity_ticket_id":"58991","ticket_reference":"HDT60076","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Attempted break-in, out of hours ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/02\/25","activity_end":"2025-02-13 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72862","activity_notes":"Attempted break-in, out of hours ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 11:41 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 18:14 (roy)<\/b>Was told front doors damaged due to attempted break in.Found i just needed to resecure bolts on door, top and bottom. All ok<\/p>

14\/02\/2025 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63484","activity_ticket_id":"58992","ticket_reference":"HDT60077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16780 - Floor repairs to electrical intake cupboard and step in the basement ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/25","activity_end":"2025-02-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72863","activity_notes":"Floor repairs to electrical intake cupboard and step in the basement ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 15:09 (iain)<\/b>Refix stair risers.Repair to floor.<\/p>

19\/02\/2025 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63485","activity_ticket_id":"58993","ticket_reference":"HDT60078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for suitable fire stopping to the penetrations in the ceiling and wall of the AOV cupboard.","ticket_address_1":"22\/22a\/24 Wardour Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"22\/22a\/24 Wardour Street","cs_id":"3088","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"3088","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/02\/25","activity_end":"2025-02-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72864","activity_notes":"RecommendationArrange for suitable fire stopping to the penetrations in the ceiling and wall of the AOV cupboard.ObservationThere are penetrations in the AOV cupboard that require fire stopping in the ceiling and wall.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 11:51 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 11:56 (travis)<\/b>Collection of keys and filled around all cable penetrations within cupboard.<\/p>

18\/02\/2025 12:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63486","activity_ticket_id":"58994","ticket_reference":"HDT60079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical tap in the ground floor toilet is leaking \u00e2\u20ac\u201c I mean the electrical heater is not turning off the water in full. - For Today","ticket_address_1":"42 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"42 Tavistock Street","cs_id":"3089","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"3089","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/02\/25","activity_end":"2025-02-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72865","activity_notes":"Electrical tap in the ground floor toilet is leaking I mean the electrical heater is not turning off the water in full. - For Today","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 11:58 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 17:44 (michaelk)<\/b>Attended site to inspect the faulty water heater. Found the heater letting-by, which requires replacing. I was unable to gain access to the pipework to inspect as there has been no allowance for panels\/maintenance. An access panel is required to inspect pipework and isolation valve location. 2hrs labour 105<\/p>

14\/02\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63487","activity_ticket_id":"58995","ticket_reference":"HDT60080","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Washer\/dryer issues ","ticket_address_1":"Flat 6","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/02\/25","activity_end":"2025-02-13 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72866","activity_notes":"Washer\/dryer issues ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2025 13:10 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 13:11 (jane)<\/b>Attending site this afternoon <\/p>

13\/02\/2025 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63488","activity_ticket_id":"58890","ticket_reference":"HDT59975","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/25","activity_end":"2025-02-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72867","activity_notes":"PAT testing For Thursday Morning 20th ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 13:25 (jane)<\/b>Emailed sent to client : Awaiting approvalPAT testing over two mornings on Thursday 20th and Friday 21st Feb and then the Emergency lighting testing the evening of the Friday 21st Feb <\/p>

13\/02\/2025 13:52 (jane)<\/b>Confirmed PAT test taking place over 2 days. Access to the restaurant from 7.00 am on 20th and 21st FebFor the emergency light test on Friday 21st, access from 11.30 pm.<\/p>

20\/02\/2025 12:59 (alan)<\/b>PAT testing <\/p>

22\/02\/2025 02:33 (alan)<\/b>Emergency light test<\/p>

22\/02\/2025 02:36 (alan)<\/b>Emergency light test<\/p>

23\/02\/2025 19:22 (michael)<\/b>(Ticket Closed)<\/p>

11\/03\/2025 07:45 (alan)<\/b>Write up PAT report <\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63489","activity_ticket_id":"58890","ticket_reference":"HDT59975","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/JH\/14593 - PAT testing and Emergency light drain down ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"1440","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9EL","ticket_client_site":"1440","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/25","activity_end":"2025-02-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72868","activity_notes":"PAT testing For Friday morning 21st Feb","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 13:25 (jane)<\/b>Emailed sent to client : Awaiting approvalPAT testing over two mornings on Thursday 20th and Friday 21st Feb and then the Emergency lighting testing the evening of the Friday 21st Feb <\/p>

13\/02\/2025 13:52 (jane)<\/b>Confirmed PAT test taking place over 2 days. Access to the restaurant from 7.00 am on 20th and 21st FebFor the emergency light test on Friday 21st, access from 11.30 pm.<\/p>

20\/02\/2025 12:59 (alan)<\/b>PAT testing <\/p>

22\/02\/2025 02:33 (alan)<\/b>Emergency light test<\/p>

22\/02\/2025 02:36 (alan)<\/b>Emergency light test<\/p>

23\/02\/2025 19:22 (michael)<\/b>(Ticket Closed)<\/p>

11\/03\/2025 07:45 (alan)<\/b>Write up PAT report <\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63490","activity_ticket_id":"58996","ticket_reference":"HDT60081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/02\/25","activity_end":"2025-02-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72869","activity_notes":"Washing machine issue ","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2025 14:01 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 14:03 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

13\/02\/2025 15:00 (jane)<\/b>Requested access for Wed, 19th of Feb in the afternoon 12-6pm<\/p>

13\/02\/2025 16:48 (jane)<\/b>Client has requested a Reddan engineer attends tomorrow - 14th Feb - requested access between 10 and 11am <\/p>

15\/02\/2025 15:19 (roy)<\/b>Cleared blockage near waste trap.But....Water feed is connected to hot feed and is extremely hot. Need to remove part of kitchen to find out why.and find cold pipe.Tenant said his clothes keep shrinking.Also waste outlet should be raised.Tested machine and all ok except for the aboveTenant <\/p>

18\/02\/2025 10:33 (jane)<\/b>Requested access for Thursday morning 20th Feb to look at the water inlet to the washing machine <\/p>

20\/02\/2025 10:55 (jane)<\/b>New cold feed needed - engineer to return to fit <\/p>

25\/02\/2025 15:02 (jane)<\/b>Confirmed for 9am on Wednesday 26th February, collect keys in case tenant is not home <\/p>

26\/02\/2025 15:42 (roy)<\/b>Assist Michael Keenan with cold feed pipe<\/p>

27\/02\/2025 09:04 (michaelk)<\/b>Attended site with roy to re-run a mains pipe round the kitchen to feed the washing machine. Installed the mains pipe to the already installed booster pumps, which should improve the tenants pressure. 4hrs labour plus parts, total 263.90 ex vat.<\/p>

27\/02\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63491","activity_ticket_id":"58997","ticket_reference":"HDT60082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove old fire extinguisher and sign.","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/02\/25","activity_end":"2025-02-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72870","activity_notes":"Remove old fire extinguisher and sign.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 14:13 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 15:51 (iain)<\/b>Removed FE bracket and sign. Made good.<\/p>

14\/02\/2025 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63492","activity_ticket_id":"58998","ticket_reference":"HDT60083","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Wall is damp in the bathroom of Flat 6 - To carry out investigation above in Flat 8","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/25","activity_end":"2025-02-20 17:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72871","activity_notes":"Wall is damp in the bathroom of Flat 6 - To carry out investigation above in Flat 8","activity_timesheet":null,"ticket_notes_combined":"

13\/02\/2025 15:04 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63493","activity_ticket_id":"58999","ticket_reference":"HDT60084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial works required to fire doors in the common parts as to report ","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/02\/25","activity_end":"2025-02-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72872","activity_notes":"Remedial works required to fire doors in the common parts as to report ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 15:11 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 15:52 (travis)<\/b>Collected keys and attended above property,Made a materials list for all H&S materials required, left property and purchased,Returned and built up around door frames to close gaps when doors are closed,Will return tomorrow to remove doors from site,router and fit seals and reinstall doors.<\/p>

19\/02\/2025 15:08 (travis)<\/b>H&S Works to all common area doors,Removed doors from site, routed edges of doors and fitted smoke seals, replaced all hinges for fire rated hinges,adding extras where required,Refitted doors and tested <\/p>

19\/02\/2025 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63494","activity_ticket_id":"59000","ticket_reference":"HDT60085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Two rooms that we can not access in the common areas of 4 Macclesfield. Could we have the locks changed over to an FB key please","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/25","activity_end":"2025-02-18 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72873","activity_notes":"Two rooms that we can not access in the common areas of 4 Macclesfield. Could we have the locks changed over to an FB key please","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 15:58 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 15:54 (iain)<\/b>To supply and fit FB locks to 2 doors in common parts, removing old Ironmongory and making good.<\/p>

18\/02\/2025 15:58 (iain)<\/b>New FB locks to rooms in common parts. Removed old Ironmongory and made good.<\/p>

18\/02\/2025 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63495","activity_ticket_id":"59001","ticket_reference":"HDT60086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out an electrical inspection ","ticket_address_1":"Top Floor Flat","ticket_address_2":"39 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"Top Floor Flat","cs_id":"2099","cs_address_2":"39 Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"2099","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/02\/25","activity_end":"2025-02-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72874","activity_notes":"To carry out an electrical inspection Can you please arrange for Alan to carry out an inspection on all electrical element especially the sockets.I have been made aware that there are sockets that are badly damaged.","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 16:22 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 16:24 (jane)<\/b>For 2pm on Wednesday 19th February - Tenant should be home for access <\/p>

19\/02\/2025 14:55 (alan)<\/b>Test sockets and ensure they are safe <\/p>

19\/02\/2025 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63496","activity_ticket_id":"59002","ticket_reference":"HDT60087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen silver dimmer switches faulty ","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/25","activity_end":"2025-02-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72875","activity_notes":"Kitchen silver dimmer switches faulty ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 16:28 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 16:30 (jane)<\/b>Access same time as attending Flat 2.2, 52 Shaftesbury Avenue For Friday 14th Feb between 12 and 3pm - To call Lilian beforehand <\/p>

14\/02\/2025 15:30 (alan)<\/b>Replace 3 faulty dimmer switch modules to main room lights Found 2 LED downlighters to be faulty in main room, order replacement fittings <\/p>

14\/02\/2025 15:40 (jane)<\/b>Replaced 3 faulty dimmer switch modules to main room lightsFound 2 LED downlighters to be faulty in main room, ordered replacement fittings - Email Sent<\/b><\/p>

26\/02\/2025 09:49 (jane)<\/b>Dimmable LED downlights on order - 3 day lead-time <\/p>

06\/03\/2025 14:43 (jane)<\/b>Dimmable LED downlights on order - 2 day lead-time <\/p>

14\/03\/2025 15:47 (jane)<\/b>Requested access for Monday afternoon 17th March <\/p>

17\/03\/2025 09:49 (jane)<\/b>Confirmed for 11am today <\/p>

18\/03\/2025 06:52 (alan)<\/b>Replace 3 faulty down lights in flat<\/p>

18\/03\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63497","activity_ticket_id":"58996","ticket_reference":"HDT60081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/02\/25","activity_end":"2025-02-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72876","activity_notes":"Washing machine issue Awaiting access ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 14:01 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 14:03 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

13\/02\/2025 15:00 (jane)<\/b>Requested access for Wed, 19th of Feb in the afternoon 12-6pm<\/p>

13\/02\/2025 16:48 (jane)<\/b>Client has requested a Reddan engineer attends tomorrow - 14th Feb - requested access between 10 and 11am <\/p>

15\/02\/2025 15:19 (roy)<\/b>Cleared blockage near waste trap.But....Water feed is connected to hot feed and is extremely hot. Need to remove part of kitchen to find out why.and find cold pipe.Tenant said his clothes keep shrinking.Also waste outlet should be raised.Tested machine and all ok except for the aboveTenant <\/p>

18\/02\/2025 10:33 (jane)<\/b>Requested access for Thursday morning 20th Feb to look at the water inlet to the washing machine <\/p>

20\/02\/2025 10:55 (jane)<\/b>New cold feed needed - engineer to return to fit <\/p>

25\/02\/2025 15:02 (jane)<\/b>Confirmed for 9am on Wednesday 26th February, collect keys in case tenant is not home <\/p>

26\/02\/2025 15:42 (roy)<\/b>Assist Michael Keenan with cold feed pipe<\/p>

27\/02\/2025 09:04 (michaelk)<\/b>Attended site with roy to re-run a mains pipe round the kitchen to feed the washing machine. Installed the mains pipe to the already installed booster pumps, which should improve the tenants pressure. 4hrs labour plus parts, total 263.90 ex vat.<\/p>

27\/02\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63498","activity_ticket_id":"58524","ticket_reference":"HDT59609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Health and Safety works ","ticket_address_1":"Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"Gerrard Street ","cs_id":"3069","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"3069","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/02\/25","activity_end":"2025-02-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72877","activity_notes":"Health and Safety works:1. Remove or repair the loose telephone junction box on the stairs of No 4.2. Replace the damaged stair covering at No 5.3. Replace the worn threadbare carpet at No 6.4. Replace the damaged split stair treads of No 4.5. Replace the doormat to No 5 which is so worn and dirty and ineffective. pictures sent separately","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2024 14:33 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 12:26 (travis)<\/b>Have attended number six and seen all common area has threadbare carpet which could become a trip hazard,8m run to stairs and x50 stairs,also five landings approximately 2m x 1m.im guessing this would need quoting for although I will speak to Michael regarding this.Also at same address I have checked the top floor fuse box housing which is no longer viable for fire protection legislation,I have found a suitable fire rated replacement but again this would need quoting for for due to the price to replace and the fact an electrician would be required to oversee works.<\/p>

13\/12\/2024 13:49 (travis)<\/b>Telephone junction box repaired on stairwell,All other items will go to quote,MDR is aware and has details.<\/p>

28\/01\/2025 14:09 (jane)<\/b>Stair nosings on order <\/p>

03\/02\/2025 15:18 (travis)<\/b>Removed existing damaged stair nosings,cut to size replacement's and fitted.<\/p>

04\/02\/2025 08:51 (jane)<\/b>(Ticket Closed)<\/p>

13\/02\/2025 17:59 (michael)<\/b>(Ticket Re-Opened)<\/p>

14\/02\/2025 07:51 (travis)<\/b>Coir matting to entrance replaced.<\/p>

19\/02\/2025 11:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/12\/24","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63499","activity_ticket_id":"59003","ticket_reference":"HDT60088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water - please can this be seen to today before 12pm","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/02\/25","activity_end":"2025-02-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72878","activity_notes":"Monday after 11.00 on 17th February is fine to attend with the part.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 08:41 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 11:36 (jane)<\/b>Updated client :There is hot water and heating but we will need to change the immersion, could we re-attend on Monday once the part comes in <\/p>

14\/02\/2025 13:10 (jane)<\/b>Monday after 11.00 on 17th February is fine to attend with the part<\/p>

17\/02\/2025 09:14 (michaelk)<\/b>Attended site to investigate boiler fault. Reset the boiler and observed the operation of all phases. No fault could be identified however we are to re-attend to replace the immersion to the hot water cylinder. Further inspections will be carried out as we have a replacement burner seal id required. 2hrs labour 105<\/p>

18\/02\/2025 08:05 (michaelk)<\/b>Attended site to draindown the hws cylinder, clean out and to replace the heating element. The job was made difficult by the slow draining and the fact that the element, due to damage, was completely out of shape and difficult to withdraw. A replacement drain valve was installed once the system was drained and the cylinder was filled and vented. The element was confirmed operational and vented. Whilst the cylinder was draining, Further boiler checks were made and a replacement burner seal was fitted. Note; I have left the controls for the heating and hot water on continuous, as this is how I found them. A programme might want to be set, as left on constant can shorten the life of the element.5hrs labour plus parts, total <\/p>

18\/02\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63500","activity_ticket_id":"59004","ticket_reference":"HDT60089","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"First floor relocate floor box by printer in HR Area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/02\/25","activity_end":"2025-02-14 11:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72879","activity_notes":"First floor relocate floor box by printer in HR Area ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 09:16 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 13:50 (alan)<\/b>Relocate floor box from walk way area by HR to next to photocopier <\/p>

14\/02\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63501","activity_ticket_id":"59005","ticket_reference":"HDT60090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1, 2nd Floor - To paint mouldy bathroom areas, check vent and supply and install fire blanket in kitchen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/03\/25","activity_end":"2025-03-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72880","activity_notes":"To paint mouldy bathroom area.","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 10:55 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 13:22 (alan)<\/b>Clear extractor fan in bathroom and install fire blanket in kitchen <\/p>

21\/03\/2025 11:42 (carly)<\/b>Requested access for Friday 28th March at 9am, to carry out the painting.<\/p>

26\/03\/2025 11:06 (carly)<\/b>Client has confirmed access for Friday morning 28th March.Keys for access but please knock first.<\/p>

28\/03\/2025 13:18 (jack)<\/b>Complete 160<\/p>

28\/03\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63502","activity_ticket_id":"59005","ticket_reference":"HDT60090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1, 2nd Floor - To paint mouldy bathroom areas, check vent and supply and install fire blanket in kitchen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/25","activity_end":"2025-02-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72881","activity_notes":"To check vent in bathroom and supply and install fire blanket in kitchen ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 10:55 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 13:22 (alan)<\/b>Clear extractor fan in bathroom and install fire blanket in kitchen <\/p>

21\/03\/2025 11:42 (carly)<\/b>Requested access for Friday 28th March at 9am, to carry out the painting.<\/p>

26\/03\/2025 11:06 (carly)<\/b>Client has confirmed access for Friday morning 28th March.Keys for access but please knock first.<\/p>

28\/03\/2025 13:18 (jack)<\/b>Complete 160<\/p>

28\/03\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63503","activity_ticket_id":"58972","ticket_reference":"HDT60057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher faulty ","ticket_address_1":"Flat 2, 9 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 2, 9 Wardour Street ","cs_id":"3085","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"3085","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/25","activity_end":"2025-02-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72882","activity_notes":"Dishwasher faulty - 19th of Feb in the afternoon 12-6pmProvide keys for access to Repair Aid ","activity_timesheet":"2","ticket_notes_combined":"

11\/02\/2025 13:39 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 13:42 (jane)<\/b>Instructed Repair Aid, waiting an appointment <\/p>

11\/02\/2025 14:40 (jane)<\/b>Requested access on 19th of Feb in the afternoon 12-6pm <\/p>

14\/02\/2025 13:06 (jane)<\/b>Confirmed for 19th of Feb in the afternoon 12-6pmKeys for access <\/p>

20\/02\/2025 11:09 (iain)<\/b>Repairaid.<\/p>

20\/02\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63504","activity_ticket_id":"59006","ticket_reference":"HDT60091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate noise issue within Flat 1 and Restaurant - Two engineers required - For Tuesday 18th February from 9am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/02\/25","activity_end":"2025-02-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72883","activity_notes":"To investigate noise issue within Flat 1 and Restaurant - Two engineers required - For Tuesday 18th February from 9am Restaurant manager to be in attendance to shut down one ventilation fan at a time","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 13:17 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 13:34 (jane)<\/b>Tuesday 18th February from 9am<\/p>

18\/02\/2025 10:32 (travis)<\/b>Attended to source noise from extractor.<\/p>

19\/02\/2025 07:22 (iain)<\/b>Investigate noise.<\/p>

19\/02\/2025 07:30 (iain)<\/b>Attended property and got each restaurant below to turn on there extractors individually.No noise heard. After speaking with the tennant and listening to his recording it sounds like a rotating cluncking sound which starts mainly in the evening (when restaurants are busiest, we presume). We can only guess it is something to do with the fans within the extractors when they get hot, bearings maybe. Suggest fans are checked\/serviced.<\/p>

19\/02\/2025 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63505","activity_ticket_id":"59006","ticket_reference":"HDT60091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate noise issue within Flat 1 and Restaurant - Two engineers required - For Tuesday 18th February from 9am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/25","activity_end":"2025-02-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72884","activity_notes":"To investigate noise issue within Flat 1 and Restaurant - Two engineers required - For Tuesday 18th February from 9am Restaurant manager to be in attendance to shut down one ventilation fan at a time","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 13:17 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 13:34 (jane)<\/b>Tuesday 18th February from 9am<\/p>

18\/02\/2025 10:32 (travis)<\/b>Attended to source noise from extractor.<\/p>

19\/02\/2025 07:22 (iain)<\/b>Investigate noise.<\/p>

19\/02\/2025 07:30 (iain)<\/b>Attended property and got each restaurant below to turn on there extractors individually.No noise heard. After speaking with the tennant and listening to his recording it sounds like a rotating cluncking sound which starts mainly in the evening (when restaurants are busiest, we presume). We can only guess it is something to do with the fans within the extractors when they get hot, bearings maybe. Suggest fans are checked\/serviced.<\/p>

19\/02\/2025 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63506","activity_ticket_id":"59007","ticket_reference":"HDT60092","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Plug socket burnt out on the right side of the fryer","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/02\/25","activity_end":"2025-02-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72885","activity_notes":"Plug socket burnt out on the right side of the fryer","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 13:27 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 13:29 (jane)<\/b>Advised client we will be attending on Tuesday morning 18th Feb<\/p>

18\/02\/2025 09:45 (alan)<\/b>Replace both double sockets by fryer and replace plug to fryer <\/p>

18\/02\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63507","activity_ticket_id":"59008","ticket_reference":"HDT60093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16786 - Upgrade existing wireless controls ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/02\/25","activity_end":"2025-02-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72886","activity_notes":"Upgrade existing wireless controls ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 08:07 (michaelk)<\/b>Attended site to replace the existing wireless controls from brave to honeywell home. Completed installation and set up, leaving the user instructions with the tenant. 3hrs labour plus parts, total 245 ex vat.<\/p>

20\/02\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63508","activity_ticket_id":"59009","ticket_reference":"HDT60094","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16788 - Replacement integrated washer\/dryer","ticket_address_1":"Penthouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Penthouse","cs_id":"147","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"147","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/25","activity_end":"2025-02-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72887","activity_notes":"Replacement integrated washer\/dryer AO.com delivering on Monday 24th Feb between 10am and 2pm Integrated washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 10:30 (jane)<\/b>Requested access for Monday 24th Feb from 9:30am to 2:30pm<\/p>

19\/02\/2025 11:13 (jane)<\/b>Tenant confirmed Monday 24th February from 09:30 to 02:30pm I will not be home, however, a friend of mine will come to help me in the morning to wait for the delivery. If there is any change on the delivery date\/time, please kindly inform me this Friday, so I can tell my friend as well.In case the deliveryman needs to contact him for access if they cannot find the flat, here is his number: 07751558242 - Jacky<\/p>

24\/02\/2025 15:52 (iain)<\/b>Replacement integrated washer\/dryer.<\/p>

24\/02\/2025 16:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63509","activity_ticket_id":"59010","ticket_reference":"HDT60095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate a leak - (Use Management Keys)","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/02\/25","activity_end":"2025-02-14 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72888","activity_notes":"To investigate a leak(place is vacant at the moment you can use management key)During the arrival inspection we have found that there is a leak in that flat just outside the bathroom door coming from the lights. Can you please send someone to check it out ASAP","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 15:55 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 16:03 (jane)<\/b>Flat 8 above Flat 6 please use management key for both flats<\/p>

15\/02\/2025 15:53 (iain)<\/b>Investigate leak. Details passed to office.<\/p>

17\/02\/2025 11:49 (jane)<\/b>Requested access for Tuesday 18th February, client to confirm and times <\/p>

19\/02\/2025 08:07 (michaelk)<\/b>Attended site to investigate leak in to flat 6. Located the area in doubt in flat 8 and ran all services. Checked the boiler cupboard for any signs of prv discharging, cylinder or pump leaks. Removed toilet flush plate and checked the flush cone and waste pipe with a camera, however nonleaks were found. Removed the glass bath panel and ran the shower and filled the bath, whilst continuous checking flat 6, no leaks or evidence of leaks behind the bath panel were found. In my opinion, we can't rule out water on the bathroom floor being the cause and there are numerous gaps in the sealant around the door frame and joints along the floor\/wall. Note; the bath panel has been re-fitted and sealed with mastik, as this had to be cut out. 4hrs labour plus parts ,total 220.99 ex vat<\/p>

19\/02\/2025 10:02 (jane)<\/b>Arranging for engineer to return Thursday morning 20th Feb to mastic the areas <\/p>

19\/02\/2025 10:55 (jane)<\/b>For Thursday morning 20th Feb to mastic the areas - Flat 8 Management keys for access <\/p>

20\/02\/2025 15:56 (iain)<\/b>Eased and adjusted washing machine cupboard door. Some damage to door internally, not sure wether new or old.Eased and adjusted wardrobe doors.<\/p>

20\/02\/2025 16:00 (iain)<\/b>Cut out and replaced mastic to areas of bathroom floor.<\/p>

20\/02\/2025 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63510","activity_ticket_id":"59011","ticket_reference":"HDT60096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16785 - Replacement light fittings ","ticket_address_1":"2nd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/02\/25","activity_end":"2025-02-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72889","activity_notes":"Replacement light fittings ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 13:41 (jane)<\/b>Attending on Friday 21st Feb <\/p>

21\/02\/2025 19:03 (alan)<\/b>Quoted works <\/p>

23\/02\/2025 19:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63511","activity_ticket_id":"59012","ticket_reference":"HDT60097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - The Leak coming from flat 2 third floor into flat 1 second floor. 4 Gerrard street W1D 5PE. Both my flats","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/25","activity_end":"2025-02-17 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72890","activity_notes":"Emergency call-out - The Leak coming from flat 2 third floor into flat 1 second floor. 4 Gerrard street W1D 5PE. Both my flats","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2025 09:48 (System)<\/b>Ticket Created<\/p>

17\/02\/2025 09:58 (roy)<\/b>Leak from shower but on arrival it had stopped.Did check kitchen but nothing too obvious.Needs new shower valve as it is letting by.Unfortunately no nameRetightened waste but shower seal probably needs redoing<\/p>

17\/02\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63512","activity_ticket_id":"59013","ticket_reference":"HDT60098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT60097 Follow-Up - Leak - Flat 2, third floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/25","activity_end":"2025-02-20 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72891","activity_notes":"HDT60097 Follow-UpNeeds new shower valve and shower seal probably needs redoingThe Leak is coming from flat 2 third floor into flat 1 second floor. 4 Gerrard street W1D 5PE. Both my flats","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2025 10:37 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 07:58 (michaelk)<\/b>Attended site to investigate reported leak into 2nd floor flat. Checked the ceiling damage and location in 2nd floor and gained access into the 3rd floor bathroom. The tray seal looked in good condition, however the shower cartridge was found leaking. This will need to be sourced and repaired asap. <\/p>

18\/02\/2025 08:53 (jane)<\/b>Attended site to investigate reported leak into 2nd floor flat. Checked the ceiling damage and location in 2nd floor and gained access into the 3rd floor bathroom. The tray seal looked in good condition, however the shower cartridge was found leaking. This will need to be sourced and repaired asap. - Email Sent<\/b><\/p>

19\/02\/2025 08:14 (michaelk)<\/b>Attended site to strip down the leaking cartridge to measure, as the manufacturer could not be traced with the detail already collected. The diverter and thermostatic cartridges have been ordered whilst on site and the leaking seal has had a temporary repair to an o-ring. 2hrs labour 105<\/p>

19\/02\/2025 09:09 (jane)<\/b>Attended site to strip down the leaking cartridge to measure, as the manufacturer could not be traced with the detail already collected. The diverter and thermostatic cartridges have been ordered whilst on site and the leaking seal has had a temporary repair to an o-ring - Email Sent<\/b><\/p>

21\/02\/2025 08:01 (michaelk)<\/b>Attended site to replace both the diverter and thermostatic cartridges to the 3rd floor shower. Commissioned the temperature cartridge and left in full working order. 2hrs labour plus parts, total 216.84 ex vat.<\/p>

21\/02\/2025 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63513","activity_ticket_id":"59014","ticket_reference":"HDT60099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 1, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1, 1 Horse & Dolphin Yard ","cs_id":"3090","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3090","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/25","activity_end":"2025-02-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72892","activity_notes":"Full Compliance Testing - GAS & PATFrom 10am on 21st FebruaryHousekeeper will be at the building and provide access to the apartments.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2025 11:07 (System)<\/b>Ticket Created<\/p>

17\/02\/2025 11:09 (jane)<\/b>From 10am on 21st FebruaryHousekeeper will be at the building and provide access to the apartments.<\/p>

21\/02\/2025 15:09 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/02\/2025 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63514","activity_ticket_id":"59015","ticket_reference":"HDT60100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 2, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2, 1 Horse & Dolphin Yard ","cs_id":"3091","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"3091","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/25","activity_end":"2025-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72893","activity_notes":"Description: Full Compliance Testing - GAS & PATFrom 10am on 21st February Housekeeper will be at the building and provide access to the apartments.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2025 11:11 (System)<\/b>Ticket Created<\/p>

17\/02\/2025 11:13 (jane)<\/b>From 10am on 21st February Housekeeper will be at the building and provide access to the apartments.<\/p>

21\/02\/2025 15:09 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/02\/2025 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63515","activity_ticket_id":"59016","ticket_reference":"HDT60101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 3, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_id":"3092","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/25","activity_end":"2025-02-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72894","activity_notes":"Full Compliance Testing - GAS & PATFrom 10am on 21st February Housekeeper will be at the building and provide access to the apartments.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2025 11:15 (System)<\/b>Ticket Created<\/p>

17\/02\/2025 11:16 (jane)<\/b>From 10am on 21st February Housekeeper will be at the building and provide access to the apartments.<\/p>

21\/02\/2025 15:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/02\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63516","activity_ticket_id":"59010","ticket_reference":"HDT60095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate a leak - (Use Management Keys)","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/02\/25","activity_end":"2025-02-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72895","activity_notes":"Leaking toilet in Flat 8","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 15:55 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 16:03 (jane)<\/b>Flat 8 above Flat 6 please use management key for both flats<\/p>

15\/02\/2025 15:53 (iain)<\/b>Investigate leak. Details passed to office.<\/p>

17\/02\/2025 11:49 (jane)<\/b>Requested access for Tuesday 18th February, client to confirm and times <\/p>

19\/02\/2025 08:07 (michaelk)<\/b>Attended site to investigate leak in to flat 6. Located the area in doubt in flat 8 and ran all services. Checked the boiler cupboard for any signs of prv discharging, cylinder or pump leaks. Removed toilet flush plate and checked the flush cone and waste pipe with a camera, however nonleaks were found. Removed the glass bath panel and ran the shower and filled the bath, whilst continuous checking flat 6, no leaks or evidence of leaks behind the bath panel were found. In my opinion, we can't rule out water on the bathroom floor being the cause and there are numerous gaps in the sealant around the door frame and joints along the floor\/wall. Note; the bath panel has been re-fitted and sealed with mastik, as this had to be cut out. 4hrs labour plus parts ,total 220.99 ex vat<\/p>

19\/02\/2025 10:02 (jane)<\/b>Arranging for engineer to return Thursday morning 20th Feb to mastic the areas <\/p>

19\/02\/2025 10:55 (jane)<\/b>For Thursday morning 20th Feb to mastic the areas - Flat 8 Management keys for access <\/p>

20\/02\/2025 15:56 (iain)<\/b>Eased and adjusted washing machine cupboard door. Some damage to door internally, not sure wether new or old.Eased and adjusted wardrobe doors.<\/p>

20\/02\/2025 16:00 (iain)<\/b>Cut out and replaced mastic to areas of bathroom floor.<\/p>

20\/02\/2025 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63517","activity_ticket_id":"59017","ticket_reference":"HDT60102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unable to open washing machine.","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/02\/25","activity_end":"2025-02-17 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72896","activity_notes":"Unable to open washing machine.","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2025 16:06 (System)<\/b>Ticket Created<\/p>

17\/02\/2025 18:41 (roy)<\/b>Handle and locking device is broken.Needs replacing.On hinge side crack in door.Silver metal bits in pump.May need new<\/p>

18\/02\/2025 09:43 (jane)<\/b>Arranging for Repair Aid to attend <\/p>

18\/02\/2025 11:27 (jane)<\/b>Requested access for Thursday (20\/02) afternoon, between 12pm and 6pm<\/p>

18\/02\/2025 11:46 (jane)<\/b>Confirmed for Thursday (20\/02) afternoon, between 12pm and 6pm - keys for access <\/p>

20\/02\/2025 11:36 (travis)<\/b>Collection of keys and gave access to repair aid, returned keys to security office.<\/p>

21\/02\/2025 09:56 (jane)<\/b>Opened up washing machine for tenant Appliance engineer attended and following inspection will submit a quote for repair or replacement <\/p>

21\/02\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63518","activity_ticket_id":"58996","ticket_reference":"HDT60081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/02\/25","activity_end":"2025-02-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72897","activity_notes":"Washing machine issue - to run a new feed ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 14:01 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 14:03 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

13\/02\/2025 15:00 (jane)<\/b>Requested access for Wed, 19th of Feb in the afternoon 12-6pm<\/p>

13\/02\/2025 16:48 (jane)<\/b>Client has requested a Reddan engineer attends tomorrow - 14th Feb - requested access between 10 and 11am <\/p>

15\/02\/2025 15:19 (roy)<\/b>Cleared blockage near waste trap.But....Water feed is connected to hot feed and is extremely hot. Need to remove part of kitchen to find out why.and find cold pipe.Tenant said his clothes keep shrinking.Also waste outlet should be raised.Tested machine and all ok except for the aboveTenant <\/p>

18\/02\/2025 10:33 (jane)<\/b>Requested access for Thursday morning 20th Feb to look at the water inlet to the washing machine <\/p>

20\/02\/2025 10:55 (jane)<\/b>New cold feed needed - engineer to return to fit <\/p>

25\/02\/2025 15:02 (jane)<\/b>Confirmed for 9am on Wednesday 26th February, collect keys in case tenant is not home <\/p>

26\/02\/2025 15:42 (roy)<\/b>Assist Michael Keenan with cold feed pipe<\/p>

27\/02\/2025 09:04 (michaelk)<\/b>Attended site with roy to re-run a mains pipe round the kitchen to feed the washing machine. Installed the mains pipe to the already installed booster pumps, which should improve the tenants pressure. 4hrs labour plus parts, total 263.90 ex vat.<\/p>

27\/02\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63519","activity_ticket_id":"59018","ticket_reference":"HDT60103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16787 - Replacement water heater ","ticket_address_1":"42 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"42 Tavistock Street","cs_id":"3089","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"3089","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/25","activity_end":"2025-02-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72898","activity_notes":"Replacement water heater ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 12:06 (jane)<\/b>Requested access for Monday afternoon 24th Feb to fit the new water heater <\/p>

25\/02\/2025 07:33 (michaelk)<\/b>Attended site to carry out quoted work, replacing the oversinknwater heater and access panel. Completed work and left fully operational. 379.98 ex vat.<\/p>

25\/02\/2025 07:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63520","activity_ticket_id":"59019","ticket_reference":"HDT60104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT - Friday 21st February at 1pm - Lilian to give access ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/02\/25","activity_end":"2025-02-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72899","activity_notes":"Full Compliance Testing - GAS & PAT -- Friday 21st February at 1pm - Lilian to give access ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 09:29 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 09:30 (jane)<\/b>Friday 21st February at 1pm - Lilian to give access<\/p>

21\/02\/2025 15:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/02\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63521","activity_ticket_id":"58977","ticket_reference":"HDT60062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our Washing Machine is malfunctioning. It fills the machine with water during drying cycles and makes very loud, strange noises. - Flat 8","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/25","activity_end":"2025-02-25 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72900","activity_notes":"Flat door bristles to be installed from insideTenant home for access from 8am on Tuesday 25th February (Repair Aid going in too)","activity_timesheet":"2","ticket_notes_combined":"

12\/02\/2025 08:56 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 10:01 (jane)<\/b>Requested access for Thursday, 20th of Feb in the afternoon 12-6 pm<\/p>

12\/02\/2025 16:56 (jane)<\/b>Tenant has requested a date of 25th Feb<\/p>

18\/02\/2025 09:34 (jane)<\/b>Appliance engineers attending between 8am and 12noon on 25th February, tenant to give access <\/p>

25\/02\/2025 12:50 (iain)<\/b>Supply and fit new brush strip.<\/p>

26\/02\/2025 09:19 (jane)<\/b>Chased Repair Aid for an update <\/p>

26\/02\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63522","activity_ticket_id":"59017","ticket_reference":"HDT60102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unable to open washing machine.","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/02\/25","activity_end":"2025-02-20 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72901","activity_notes":"Door broken and locking device.Silver metal bits in filter.May need new","activity_timesheet":null,"ticket_notes_combined":"

17\/02\/2025 16:06 (System)<\/b>Ticket Created<\/p>

17\/02\/2025 18:41 (roy)<\/b>Handle and locking device is broken.Needs replacing.On hinge side crack in door.Silver metal bits in pump.May need new<\/p>

18\/02\/2025 09:43 (jane)<\/b>Arranging for Repair Aid to attend <\/p>

18\/02\/2025 11:27 (jane)<\/b>Requested access for Thursday (20\/02) afternoon, between 12pm and 6pm<\/p>

18\/02\/2025 11:46 (jane)<\/b>Confirmed for Thursday (20\/02) afternoon, between 12pm and 6pm - keys for access <\/p>

20\/02\/2025 11:36 (travis)<\/b>Collection of keys and gave access to repair aid, returned keys to security office.<\/p>

21\/02\/2025 09:56 (jane)<\/b>Opened up washing machine for tenant Appliance engineer attended and following inspection will submit a quote for repair or replacement <\/p>

21\/02\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63523","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"21\/02\/25","activity_end":"2025-02-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72902","activity_notes":"New decking to roof ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63524","activity_ticket_id":"59020","ticket_reference":"HDT60105","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Order 3 tubs of the blue liquid","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/25","activity_end":"2025-02-20 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72903","activity_notes":"Order 3 tubs of the blue liquid","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 10:18 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 11:05 (jane)<\/b>3No x Tubs of Liquid on order - 2 day lead-time <\/p>

20\/02\/2025 15:54 (iain)<\/b>Delivery of blue liquid.<\/p>

20\/02\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63525","activity_ticket_id":"59021","ticket_reference":"HDT60106","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 19th February and Thursday 20th February ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/02\/25","activity_end":"2025-02-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72904","activity_notes":"For Handyman Services for Wednesday 19th February and Thursday 20th February ","activity_timesheet":null,"ticket_notes_combined":"

18\/02\/2025 10:35 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63526","activity_ticket_id":"59022","ticket_reference":"HDT60107","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16789 - Oven Replacement ","ticket_address_1":"Flat 2 3rd Floor ","ticket_address_2":"15-17 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"Flat 2 3rd Floor ","cs_id":"2898","cs_address_2":"15-17 Mercer Street ","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"2898","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/03\/25","activity_end":"2025-03-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72905","activity_notes":"Oven Replacement ","activity_timesheet":null,"ticket_notes_combined":"

18\/02\/2025 10:57 (jane)<\/b>Instructing Repair Aid to replace the oven <\/p>

03\/03\/2025 16:33 (jane)<\/b>Requested access for Friday, 7th of March between 10 and 2pm <\/p>

04\/03\/2025 08:51 (jane)<\/b>Confirmed for Friday, 7th of March between 10 and 2pm, keys for access <\/p>

06\/03\/2025 11:05 (jane)<\/b>Update Repair Aid changed times : Confirmed for Friday, 7th of March between 12noon to 4pm, keys for access<\/p>

07\/03\/2025 17:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63528","activity_ticket_id":"59017","ticket_reference":"HDT60102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unable to open washing machine.","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/02\/25","activity_end":"2025-02-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72907","activity_notes":"To give Repair Aid access with keys Thursday (20\/02) afternoon, between 12pm and 6pm","activity_timesheet":"2","ticket_notes_combined":"

17\/02\/2025 16:06 (System)<\/b>Ticket Created<\/p>

17\/02\/2025 18:41 (roy)<\/b>Handle and locking device is broken.Needs replacing.On hinge side crack in door.Silver metal bits in pump.May need new<\/p>

18\/02\/2025 09:43 (jane)<\/b>Arranging for Repair Aid to attend <\/p>

18\/02\/2025 11:27 (jane)<\/b>Requested access for Thursday (20\/02) afternoon, between 12pm and 6pm<\/p>

18\/02\/2025 11:46 (jane)<\/b>Confirmed for Thursday (20\/02) afternoon, between 12pm and 6pm - keys for access <\/p>

20\/02\/2025 11:36 (travis)<\/b>Collection of keys and gave access to repair aid, returned keys to security office.<\/p>

21\/02\/2025 09:56 (jane)<\/b>Opened up washing machine for tenant Appliance engineer attended and following inspection will submit a quote for repair or replacement <\/p>

21\/02\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63529","activity_ticket_id":"59023","ticket_reference":"HDT60108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: The screw has fallen out the top of the door, see photos attached. Can we call out as an emergency please in case the door doesn\u00e2\u20ac\u2122t lock properly. ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/25","activity_end":"2025-02-18 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72908","activity_notes":"Description: The screw has fallen out the top of the door, see photos attached. Can we call out as an emergency please in case the door doesnt lock properly. ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 13:08 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 15:59 (iain)<\/b>Reinstate metal cladding to restaurant door.<\/p>

18\/02\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63530","activity_ticket_id":"59024","ticket_reference":"HDT60109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main red door stuck when it's wide open preventing from closing properly - Collect the main door fob from security for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/02\/25","activity_end":"2025-02-18 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72909","activity_notes":"Main red door stuck when it's wide open preventing from closing properly - Collect the main door fob from security for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 13:58 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 16:00 (iain)<\/b>Overhauled street door.<\/p>

18\/02\/2025 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63531","activity_ticket_id":"59025","ticket_reference":"HDT60110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/25","activity_end":"2025-02-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72910","activity_notes":"Tuesday 25th Feb at 10am - Tenant to provide access List of worksFlat 2.1 - Closet sliding door not shutting properly (possible to attached magnet?) - Store cupboard door not shutting properly - Kitchen worktop markings on wall - Splashback required - Kitchen cabinet lightings too dim ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 15:14 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 15:15 (jane)<\/b>Awaiting access details from Lilian <\/p>

19\/02\/2025 10:03 (jane)<\/b>Tuesday 25th Feb at 10am - Tenant to provide access <\/p>

25\/02\/2025 12:51 (iain)<\/b>Ease and adjust wardrobe doors and washing machine cupboard door. Details of splashback taken and under unit strip lights.<\/p>

25\/02\/2025 12:53 (iain)<\/b>The existing splashback is a tile texture. The mark is a scorch. <\/p>

14\/03\/2025 10:15 (jane)<\/b>Requested access for Monday morning 17th March <\/p>

17\/03\/2025 08:19 (jane)<\/b>Confirmed for 9am this morning, tenant home for access <\/p>

17\/03\/2025 11:21 (alan)<\/b>Replace faulty LED lights under kitchen cupboards MDR has take details of splash back Cupboard light all working <\/p>

21\/03\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63532","activity_ticket_id":"59026","ticket_reference":"HDT60111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/25","activity_end":"2025-02-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72911","activity_notes":"List of works Enter with keys. The tenant may not be aroundFlat 3.1 - Closet sliding door not shutting properly (possible to attach a magnet?)Washing machine cupboard door not shutting properlySmall cupboard in the Flat hallway which does not closed properlyCloset light, please make sure that it's on sensor","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 15:16 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 15:17 (jane)<\/b>Waiting on access details from Lilian <\/p>

19\/02\/2025 13:13 (jane)<\/b>Enter with keys. The tenant may not be around - Thursday 20th February <\/p>

20\/02\/2025 16:00 (iain)<\/b>Eased and adjusted washing machine cupboard door. Some damage to door internally, not sure wether old or new.Eased and adjusted wardrobe doors.<\/p>

21\/02\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63533","activity_ticket_id":"59027","ticket_reference":"HDT60112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping works ","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/25","activity_end":"2025-02-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72912","activity_notes":"Fire stopping works In the entrance hall there is an electrical cupboard that requires some fire stopping, could you assist us with this please. I must make you aware there is asbestos within this area which is being managed, i have attached the most recent report.","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 16:31 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 15:19 (iain)<\/b>Fire stopping.<\/p>

25\/02\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63534","activity_ticket_id":"59028","ticket_reference":"HDT60113","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Emergency lighting testing and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-02-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72913","activity_notes":"PAT testing ","activity_timesheet":null,"ticket_notes_combined":"

18\/02\/2025 16:47 (jane)<\/b>PAT testing from 7am on Friday 28th February The emergency lighting - 11ipm with a view of starting at midnight on 28th Feb<\/p>

25\/02\/2025 08:33 (jane)<\/b>(Ticket Closed)<\/p>

26\/02\/2025 09:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2025 22:56 (alan)<\/b>PAT testing <\/p>

01\/03\/2025 08:17 (alan)<\/b>Emergency light test<\/p>

02\/03\/2025 19:27 (michael)<\/b>(Ticket Closed)<\/p>

26\/03\/2025 06:55 (alan)<\/b>Write up PAT report<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63535","activity_ticket_id":"59028","ticket_reference":"HDT60113","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Emergency lighting testing and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-03-01 04:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72914","activity_notes":"Remedial works following electrical condition report","activity_timesheet":null,"ticket_notes_combined":"

18\/02\/2025 16:47 (jane)<\/b>PAT testing from 7am on Friday 28th February The emergency lighting - 11ipm with a view of starting at midnight on 28th Feb<\/p>

25\/02\/2025 08:33 (jane)<\/b>(Ticket Closed)<\/p>

26\/02\/2025 09:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2025 22:56 (alan)<\/b>PAT testing <\/p>

01\/03\/2025 08:17 (alan)<\/b>Emergency light test<\/p>

02\/03\/2025 19:27 (michael)<\/b>(Ticket Closed)<\/p>

26\/03\/2025 06:55 (alan)<\/b>Write up PAT report<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63536","activity_ticket_id":"59029","ticket_reference":"HDT60114","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16790 - Bi-fold door repairs ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/04\/25","activity_end":"2025-04-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72915","activity_notes":"Bi-fold door repairs ","activity_timesheet":null,"ticket_notes_combined":"

19\/02\/2025 09:00 (jane)<\/b>Instructed Commercial Windows and Doors <\/p>

10\/03\/2025 14:45 (jane)<\/b>Chased Window company for a date to carry out the repairs <\/p>

10\/03\/2025 16:01 (jane)<\/b>Parts are due in to the window company on 28.03.25.<\/p>

31\/03\/2025 11:29 (jane)<\/b>Attending Tuesday morning 1st April between 8am and 10am - keys for access <\/p>

04\/04\/2025 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63537","activity_ticket_id":"59030","ticket_reference":"HDT60115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - for today - Vacant, collect keys ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/25","activity_end":"2025-02-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72916","activity_notes":"List of works - for today - Vacant, collect keys - to remove washing machine to clean gaps in floor\/pipework where dirty -roller blinds beads snapped. Replacement please.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 09:50 (System)<\/b>Ticket Created<\/p>

19\/02\/2025 11:49 (iain)<\/b>Removed washing machine cupboard door to remove machine and clean floor and pipework.Repair to roller blind.<\/p>

19\/02\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63538","activity_ticket_id":"59010","ticket_reference":"HDT60095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate a leak - (Use Management Keys)","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/25","activity_end":"2025-02-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72917","activity_notes":"In my opinion, we can't rule out water on the bathroom floor being the cause and there are numerous gaps in the sealant around the door frame and joints along the floor\/wall, to be sealed ","activity_timesheet":"2","ticket_notes_combined":"

14\/02\/2025 15:55 (System)<\/b>Ticket Created<\/p>

14\/02\/2025 16:03 (jane)<\/b>Flat 8 above Flat 6 please use management key for both flats<\/p>

15\/02\/2025 15:53 (iain)<\/b>Investigate leak. Details passed to office.<\/p>

17\/02\/2025 11:49 (jane)<\/b>Requested access for Tuesday 18th February, client to confirm and times <\/p>

19\/02\/2025 08:07 (michaelk)<\/b>Attended site to investigate leak in to flat 6. Located the area in doubt in flat 8 and ran all services. Checked the boiler cupboard for any signs of prv discharging, cylinder or pump leaks. Removed toilet flush plate and checked the flush cone and waste pipe with a camera, however nonleaks were found. Removed the glass bath panel and ran the shower and filled the bath, whilst continuous checking flat 6, no leaks or evidence of leaks behind the bath panel were found. In my opinion, we can't rule out water on the bathroom floor being the cause and there are numerous gaps in the sealant around the door frame and joints along the floor\/wall. Note; the bath panel has been re-fitted and sealed with mastik, as this had to be cut out. 4hrs labour plus parts ,total 220.99 ex vat<\/p>

19\/02\/2025 10:02 (jane)<\/b>Arranging for engineer to return Thursday morning 20th Feb to mastic the areas <\/p>

19\/02\/2025 10:55 (jane)<\/b>For Thursday morning 20th Feb to mastic the areas - Flat 8 Management keys for access <\/p>

20\/02\/2025 15:56 (iain)<\/b>Eased and adjusted washing machine cupboard door. Some damage to door internally, not sure wether new or old.Eased and adjusted wardrobe doors.<\/p>

20\/02\/2025 16:00 (iain)<\/b>Cut out and replaced mastic to areas of bathroom floor.<\/p>

20\/02\/2025 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63539","activity_ticket_id":"59031","ticket_reference":"HDT60116","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can someone take a look inside the oven? The brackets holding up the trays on the inside right side of the oven seem to be loose","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/25","activity_end":"2025-03-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72918","activity_notes":"Can someone take a look inside the oven? The brackets holding up the trays on the inside right side of the oven seem to be looseImage attached ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 11:02 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 16:16 (jane)<\/b>Asked client for access details <\/p>

27\/02\/2025 15:51 (jane)<\/b>Flat 3 tenant can provide access - Wednesday morning 5th March <\/p>

05\/03\/2025 12:52 (roy)<\/b>Refixed oven brackets<\/p>

05\/03\/2025 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63540","activity_ticket_id":"59032","ticket_reference":"HDT60117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can someone take a look inside the oven? The brackets holding up the trays on the inside right side of the oven seem to be loose","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/25","activity_end":"2025-03-05 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72919","activity_notes":"Can someone take a look inside the oven? The brackets holding up the trays on the inside right side of the oven seem to be looseImage attached ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 11:04 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 16:17 (jane)<\/b>Asked client for access details <\/p>

27\/02\/2025 15:52 (jane)<\/b>For Wednesday morning 5th March Keys for access <\/p>

05\/03\/2025 13:30 (roy)<\/b>Have refixed the side brackets but left hand side does not run smoothly.May need new if continues to be a problem <\/p>

05\/03\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63541","activity_ticket_id":"59033","ticket_reference":"HDT60118","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Level 2 Men's Toilet - Door lock very loose","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/02\/25","activity_end":"2025-02-24 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72920","activity_notes":"Level 2 Men's Toilet - Door lock very loose","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 11:40 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 08:15 (travis)<\/b>Attended and removed cover plates to door handle on second floor gents,Tightened up through bolts (top hat type), and tested, refitted cover plates and lubricated latch.<\/p>

24\/02\/2025 14:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63543","activity_ticket_id":"59034","ticket_reference":"HDT60119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for suitable fire stopping to the penetrations in the flooring in the electrical intake cupboards 28-30 and 28a. Ensure the filler is rated as achieving a fire resistance of 30 minutes","ticket_address_1":"28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/25","activity_end":"2025-02-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72922","activity_notes":"Arrange for suitable fire stopping to the penetrations in the flooring in the electrical intake cupboards 28-30 and 28a. Ensure the filler is rated as achieving a fire resistance of 30 minutesObservationThere are penetrations in the flooring in the electrical intake cupboard 28-30 and 28a that would allow for fire and smoke spread in the event of a fire. ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 13:27 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 14:59 (travis)<\/b>Attended property and sealed along wall and floor with fire rated sealant,Cut cement board to fit over 100mm wire conduit and sealed with fire rated sealant.<\/p>

25\/02\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63544","activity_ticket_id":"59035","ticket_reference":"HDT60120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Recommendation\tArrange for suitable fire stopping to the penetrations in the ceiling on the landing first floor and the electrical intake cupboard ceiling and floor. Ensure the filler is rated as achieving a fire resistance of 30 minutes.","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/25","activity_end":"2025-02-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72923","activity_notes":"RecommendationArrange for suitable fire stopping to the penetrations in the ceiling on the landing first floor and the electrical intake cupboard ceiling and floor. Ensure the filler is rated as achieving a fire resistance of 30 minutes.ObservationThere are penetrations to the ceiling on the landing area and floor of the electrical intake cupboard, this would allow for fire and smoke spread in the event of a fire. ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 13:31 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 15:54 (iain)<\/b>Fire proofing works.<\/p>

24\/02\/2025 16:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63545","activity_ticket_id":"59036","ticket_reference":"HDT60121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There are gaps & holes in the cupboard which the tenant wants it covered due to the draft.","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/02\/25","activity_end":"2025-02-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72924","activity_notes":"There are gaps & holes in the cupboard which the tenant wants it covered due to the draft.","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 13:42 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 16:20 (jane)<\/b>Asked client for access details <\/p>

26\/02\/2025 13:21 (jane)<\/b>The tenant can provide access. - Thursday 27th Feb at 9am <\/p>

27\/02\/2025 15:46 (iain)<\/b>Filled all gaps and holes in gas meter cupboard.<\/p>

27\/02\/2025 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63546","activity_ticket_id":"59037","ticket_reference":"HDT60122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap is dripping slowly - For Friday 21st February between 11am and 3pm ","ticket_address_1":"Flat 1","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/02\/25","activity_end":"2025-02-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72925","activity_notes":"Kitchen tap is dripping slowly - For Friday 21st February between 11am and 3pm ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 15:15 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 16:09 (iain)<\/b>Details of kitchen mixer tap taken. Mike Keenan to replace guts\/tap.<\/p>

14\/03\/2025 16:26 (jane)<\/b>Requested access for Monday 17th March <\/p>

14\/03\/2025 16:34 (jane)<\/b>Confirmed access for Monday 17th March after 11am To call Adriana on arrival 07340 565962 <\/p>

18\/03\/2025 06:26 (michaelk)<\/b>Attended site to investigate kitchen tap fault. Removed the tap insert and replaced, testing the tap on completion. 2hrs labour plus parts, total 129.60 ex vat.<\/p>

18\/03\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63548","activity_ticket_id":"58895","ticket_reference":"HDT59980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Oven and Washing Machine issue too ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/25","activity_end":"2025-02-19 17:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72927","activity_notes":"To unblock kitchen sink ","activity_timesheet":"2","ticket_notes_combined":"

30\/01\/2025 14:12 (System)<\/b>Ticket Created<\/p>

31\/01\/2025 10:43 (sandra)<\/b>No response from tenant but you could knock <\/p>

03\/02\/2025 11:52 (jane)<\/b>Requested access for Thursday 6th February from 8am\/9am <\/p>

07\/02\/2025 10:13 (jane)<\/b>For Monday morning 10th February around 11am.Please inform the engineer to collect keys and ring Lilian upon arrival.<\/p>

10\/02\/2025 10:36 (jane)<\/b>For Tuesday morning 11th February at 10am - Tenant to give access <\/p>

11\/02\/2025 13:01 (travis)<\/b>Attended and found bottom oven to be non operational, service engineer required,Freed up all windows in living room and bedroom,found kitchen windows to be screwed shut with no weights or cords so presumably permanently locked for security reasons.Found secondary glazing in kitchen to be non operational due to all tension springs to be broken.Hallway top cupboard is now working as it should,Tenant has mentioned that her intercom handset is very quiet, maybe an engineer is required to test.<\/p>

11\/02\/2025 13:09 (jane)<\/b>Attended and found bottom oven to be non operational, service engineer required, Freed up all windows in living room and bedroom, found kitchen windows to be screwed shut with no weights or cords so presumably permanently locked for security reasons. Found secondary glazing in kitchen to be non operational due to all tension springs to be broken. Hallway top cupboard is now working as it should, Tenant has mentioned that her intercom handset is very quiet, maybe an engineer is required to test. - Email Sent<\/b><\/p>

11\/02\/2025 13:14 (jane)<\/b>Arranging for Appliance Engineers to attend to the oven <\/p>

11\/02\/2025 14:39 (jane)<\/b>Requested access for Wednesday 19th Feb between 12 and 6pm for the appliance engineer <\/p>

12\/02\/2025 05:45 (michaelk)<\/b>Attended site to explain the heating controls to the tenant. 1hr labour 55<\/p>

19\/02\/2025 08:52 (jane)<\/b>Confirmed for today between 12 and 6pm - To call Lilian on arrival <\/p>

20\/02\/2025 11:08 (iain)<\/b>Client requested drainage company.<\/p>

20\/02\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63549","activity_ticket_id":"59038","ticket_reference":"HDT60123","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16792 - Replacement catering mixer tap ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/02\/25","activity_end":"2025-02-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72928","activity_notes":"Replacement catering mixer tap ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 10:00 (jane)<\/b>M Keenan ordering tap <\/p>

25\/02\/2025 13:50 (jane)<\/b>Informed Bancone attendance early morning Weds 26th February to fit the new tap <\/p>

27\/02\/2025 09:01 (michaelk)<\/b>Attended site to replace the ground floor toilet mixer tap as quoted. Completed work and left in full working order. 289.54 ex vat.Note; the work top has slightly bowed due to age and usage.<\/p>

27\/02\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63550","activity_ticket_id":"59039","ticket_reference":"HDT60124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":"30 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"30 St Martins Lane ","cs_id":"231","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"231","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/02\/25","activity_end":"2025-02-19 18:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72929","activity_notes":"To attend to leak ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 16:39 (System)<\/b>Ticket Created<\/p>

20\/02\/2025 11:10 (iain)<\/b>Investigate leak.<\/p>

20\/02\/2025 11:16 (iain)<\/b>Attended site and was shown a video of the leak. The chef explained that it had leaked previously and had been caused by Bancones ice machine. After investigation of the layout of the buildings this seemed to be the correct area. All pipework and services checked but no evidence of a leak found, unless it had been cleaned up. If problem reoccours then further investigation will be needed with 2 engineers on site. <\/p>

20\/02\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63551","activity_ticket_id":"59040","ticket_reference":"HDT60125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action for 4, 5 & 6 Gerrard Street","ticket_address_1":"Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"Gerrard Street ","cs_id":"3069","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"3069","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/02\/25","activity_end":"2025-02-26 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72930","activity_notes":"Remedial Action for 4, 5 & 6 Gerrard StreetRecommendationThoroughly deep clean the following areas during the impending refurbishments:1. The water isolation pipe cupboard at the entrance to No 5.2. The common parts of No 6 at ground level and leading to the basement.3. Remove redundant wires and tie up any remaining in the gas meter cupboard at No 5. ObservationThe general standard of housekeeping in some areas of the property was in need of improvement. There was a thick build up of dirt, dust and grime in some areas.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 08:49 (System)<\/b>Ticket Created<\/p>

26\/02\/2025 13:49 (travis)<\/b>Removal of rubbish,Swept ,cleaned and tidied up all wiring.<\/p>

26\/02\/2025 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63552","activity_ticket_id":"59041","ticket_reference":"HDT60126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Recommendation\tFire exit directional signage is required on the external fire escape stairs at the end of the walkway gantry on the roof. sign to indicate exit with arrow pointing down.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/25","activity_end":"2025-03-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72931","activity_notes":"RecommendationFire exit directional signage is required on the external fire escape stairs at the end of the walkway gantry on the roof. sign to indicate exit with arrow pointing down.ObservationThere is no directional fire exit signage on the external fire escape stairs from the walkway gantry on the roof.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 08:52 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 11:06 (travis)<\/b>Attended property to see what type of signage is required,Left down directional signage on order,Will return to fit once delivered.<\/p>

25\/02\/2025 09:11 (jane)<\/b>Sign on order - 3\/5 lead-time <\/p>

03\/03\/2025 08:20 (travis)<\/b>Emergency escape signage fitted to roof fire escape area.<\/p>

03\/03\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63553","activity_ticket_id":"59042","ticket_reference":"HDT60127","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Patio door issues - not closing and missing seals ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/02\/25","activity_end":"2025-02-24 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72932","activity_notes":"Patio door issues - not closing and missing seals ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2025 09:41 (System)<\/b>Ticket Created<\/p>

20\/02\/2025 09:44 (jane)<\/b>Sent an email to TwentyTwenty asking for an attendance date <\/p>

20\/02\/2025 11:28 (jane)<\/b>Requested access for Monday afternoon 24th February <\/p>

20\/02\/2025 13:53 (jane)<\/b>Confirmed for Monday afternoon 24th February - Tenant home for access<\/p>

27\/02\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63554","activity_ticket_id":"59043","ticket_reference":"HDT60128","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak on boiler ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/25","activity_end":"2025-02-20 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72933","activity_notes":"Leak on boiler ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 09:57 (System)<\/b>Ticket Created<\/p>

20\/02\/2025 09:57 (jane)<\/b>Attending today via keys <\/p>

21\/02\/2025 07:59 (michaelk)<\/b>Attended site to investigate reported leak on system. Checked all boiler internal components which were ok. Tightened connection on both radiators and flow and return connections to the manifold. Recommended to sue to think about installing a system sealer. 1hr labour 55<\/p>

21\/02\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63555","activity_ticket_id":"59044","ticket_reference":"HDT60129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window issues to kitchen windows\/secondary glazing ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/02\/25","activity_end":"2025-02-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72934","activity_notes":"Window issues to kitchen windows\/secondary glazing if windows can be released and restrictors fitted ","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2025 10:04 (System)<\/b>Ticket Created<\/p>

20\/02\/2025 10:09 (jane)<\/b>Sent an email to TwentyTwenty asking for an attendance date<\/p>

20\/02\/2025 11:28 (jane)<\/b>Requested access for Monday afternoon 24th February <\/p>

20\/02\/2025 15:09 (jane)<\/b>For Afternoon Monday 24th February, Lilian to assist with access <\/p>

27\/02\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63556","activity_ticket_id":"59045","ticket_reference":"HDT60130","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16793 - Replacement mixer to the basement kitchen ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/25","activity_end":"2025-03-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72935","activity_notes":"Replacement mixer to the basement kitchen ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 11:00 (jane)<\/b>Tap on order <\/p>

25\/02\/2025 10:17 (jane)<\/b>Chasing lead-time on tap <\/p>

04\/03\/2025 15:06 (jane)<\/b>Advised Bancone we will be attending at 7am on Wednesday 5th March if the tap come into stock <\/p>

04\/03\/2025 15:36 (jane)<\/b>Bancone asked for 9am on Wednesday 5th March if the tap come into stock<\/p>

10\/03\/2025 07:36 (michaelk)<\/b>Attended site to fit replacement taps to kitchen as per quote 289.54 ex vat.<\/p>

10\/03\/2025 08:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63557","activity_ticket_id":"59046","ticket_reference":"HDT60131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action for 29 Wardour Street & 1-8 Rupert Court","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/02\/25","activity_end":"2025-02-25 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72936","activity_notes":"Remedial Action for 29 Wardour Street & 1-8 Rupert CourtRecommendationReduce gap at meeting edge of fire-resisting doors.ObservationThe second-floor door from the adjoining building had an excessive gap at the meeting edge. The gap should be reduced to 4 mm or less to maintain the required degree of fire resistance.","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 11:05 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 12:31 (travis)<\/b>Built up frame to door opening side of frame using 6mm MDF cut to fit 75mm,Fitted with construction adhesive and pins,Fire rated sealant around edges,Decoraton required to match existing colour (mustard yellow).<\/p>

26\/02\/2025 10:23 (jane)<\/b>Decorator attending on Friday 28th Feb<\/p>

28\/02\/2025 08:57 (jack)<\/b>Done 110<\/p>

28\/02\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63558","activity_ticket_id":"59047","ticket_reference":"HDT60132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action for 29 Wardour Street & 1-8 Rupert Court","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/02\/25","activity_end":"2025-02-20 13:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72937","activity_notes":"Remedial Action for 29 Wardour Street & 1-8 Rupert CourtRecommendationRemove the spray nozzle on the instantaneous water heater. This will reduce the risk of transmission and exposure. This will also prevent the need for quarterly descaling. ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 11:08 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 07:56 (michaelk)<\/b>Attended site to remove the spray nozzle to the 1st floor toilet located in 3 rupert ct. Completed work 2hrs labour 105<\/p>

21\/02\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63559","activity_ticket_id":"59048","ticket_reference":"HDT60133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top Floor Flat - to supply and install a new 'D' handle to the inside of the flat entrance door - Management keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/25","activity_end":"2025-02-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72938","activity_notes":"Access with keys.Top Floor Flat - to supply and install a new 'D' handle to the inside of the flat entrance door ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 11:46 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 16:20 (jane)<\/b>Asked client for access details <\/p>

25\/02\/2025 16:45 (jane)<\/b>Management keys for access<\/p>

26\/02\/2025 10:01 (iain)<\/b>Supply and fit new D handle to inside of flat door.<\/p>

26\/02\/2025 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63560","activity_ticket_id":"59049","ticket_reference":"HDT60134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: 1st Floor Unisex Toilets - Floor is damp - Seem to be a leak coming pipe between the sink and toilet","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/02\/25","activity_end":"2025-02-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72939","activity_notes":"Description: 1st Floor Unisex Toilets - Floor is damp - Seem to be a leak coming pipe between the sink and toilet","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 11:58 (System)<\/b>Ticket Created<\/p>

20\/02\/2025 16:01 (iain)<\/b>Investigate leak. All pipework checked, all ok.<\/p>

21\/02\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63561","activity_ticket_id":"59050","ticket_reference":"HDT60135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door lock to be changed at the vacant 2nd Floor Office, 72 Shaftesbury Avenue","ticket_address_1":"2nd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/02\/25","activity_end":"2025-02-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72940","activity_notes":"Door lock to be changed at the vacant 2nd Floor Office, 72 Shaftesbury Avenue","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 13:13 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 09:40 (travis)<\/b>Collection of keys and attended above vacant office,Left site to source new night latch barrel,Returned and fitted \/tested.Disposed of old key , fitted x4 new keys to security set and returned keys to security office.<\/p>

24\/02\/2025 14:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63562","activity_ticket_id":"59050","ticket_reference":"HDT60135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door lock to be changed at the vacant 2nd Floor Office, 72 Shaftesbury Avenue","ticket_address_1":"2nd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/02\/25","activity_end":"2025-02-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72941","activity_notes":"Door lock to be changed at the vacant 2nd Floor Office, 72 Shaftesbury Avenue","activity_timesheet":null,"ticket_notes_combined":"

20\/02\/2025 13:13 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 09:40 (travis)<\/b>Collection of keys and attended above vacant office,Left site to source new night latch barrel,Returned and fitted \/tested.Disposed of old key , fitted x4 new keys to security set and returned keys to security office.<\/p>

24\/02\/2025 14:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63563","activity_ticket_id":"59051","ticket_reference":"HDT60136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom light not working","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/25","activity_end":"2025-02-20 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72942","activity_notes":"Bathroom light not working","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 13:35 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 13:21 (alan)<\/b>Replace faulty light fitting in bathroom<\/p>

21\/02\/2025 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63565","activity_ticket_id":"59052","ticket_reference":"HDT60137","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16791 - Floor 5 - Water damage redecoration ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/02\/25","activity_end":"2025-02-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72944","activity_notes":"Floor 5 - Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 14:28 (jane)<\/b>to email Agnes @17 SP reception so she can organise access with the tenants<\/p>

21\/02\/2025 12:40 (jane)<\/b>Requested access for next Friday 28th Feb <\/p>

21\/02\/2025 14:11 (jane)<\/b>Confirmed for next Friday 28th Feb at 9am <\/p>

03\/03\/2025 10:11 (jack)<\/b>Done<\/p>

03\/03\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63566","activity_ticket_id":"59053","ticket_reference":"HDT60138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our housekeeper reported that the bathroom fans are not working - For Friday 21st Feb between 11am and 3pm ","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/25","activity_end":"2025-03-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72945","activity_notes":"Replacement filters to fans access on 19th, Wednesday from 11am ","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 15:03 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 13:30 (alan)<\/b>This is a hole house ventilation system which is in the kitchen Cleaned blocked filters and order replacements <\/p>

21\/02\/2025 14:28 (jane)<\/b>Cleaned blocked filters and ordered replacements - Email Sent<\/b><\/p>

14\/03\/2025 15:44 (jane)<\/b>Requested access for Monday 17th March to fit the filters <\/p>

14\/03\/2025 15:52 (jane)<\/b>Replacement filters to fans access confirmed on 19th, Wednesday from 11am <\/p>

20\/03\/2025 08:52 (alan)<\/b>Replace filters in AHU<\/p>

20\/03\/2025 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63567","activity_ticket_id":"59054","ticket_reference":"HDT60139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16794 - Repair and redecoration ","ticket_address_1":"Flat 4","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"13\/05\/25","activity_end":"2025-05-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72946","activity_notes":"Repair and redecoration ","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2025 10:44 (carly)<\/b>Requested access for Monday 31st March.<\/p>

28\/03\/2025 13:36 (jane)<\/b>Waiting for tenant to confirm a date and time <\/p>

15\/04\/2025 11:49 (jane)<\/b>Chased client for a date <\/p>

15\/04\/2025 16:29 (jane)<\/b>(Placed On Hold) <\/p>

15\/04\/2025 16:32 (jane)<\/b>Client has put the job on hold for now <\/p>

12\/05\/2025 12:09 (carly)<\/b>Access confirmed for Tuesday 13th.Please use keys for access.<\/p>

05\/06\/2025 16:34 (jane)<\/b>(Removed from on-hold)<\/p>

05\/06\/2025 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63568","activity_ticket_id":"59055","ticket_reference":"HDT60140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance and PAT testing - For Monday 24th February at 11am (access with Lilian)","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/25","activity_end":"2025-02-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72947","activity_notes":"To carry out full gas compliance and PAT testing - For Monday 24th February at 11am (access with Lilian)","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 15:31 (System)<\/b>Ticket Created<\/p>

20\/02\/2025 15:32 (jane)<\/b>For Monday 24th February at 11am (access with Lilian)<\/p>

25\/02\/2025 07:10 (michaelk)<\/b>Completed full compliance testing 185<\/p>

25\/02\/2025 07:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63569","activity_ticket_id":"59056","ticket_reference":"HDT60141","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1760","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-02-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72948","activity_notes":"To carry out EICR","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 15:35 (System)<\/b>Ticket Created<\/p>

20\/02\/2025 15:36 (jane)<\/b>Requested access for Monday afternoon 24th February <\/p>

21\/02\/2025 10:09 (jane)<\/b>Re-arranged for Friday 28th Feb at 12noon <\/p>

28\/02\/2025 13:46 (alan)<\/b>Electrical inspection <\/p>

28\/02\/2025 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63570","activity_ticket_id":"59057","ticket_reference":"HDT60142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak in bathroom - For Monday 24th Feb at 11am (when carry out the compliance testing)","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/25","activity_end":"2025-02-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72949","activity_notes":"To investigate leak in bathroom - For Monday 24th Feb at 11am (when carry out the compliance testing)The wet wall in the bathroom is back and I was wondering if it would be possible to get it fixed. I've attached the photos but it's basically the same as the last couple of times.Also, there's a couple of wood chips on the floor and I was wondering if it would be possible to fix them too","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 15:38 (System)<\/b>Ticket Created<\/p>

20\/02\/2025 15:40 (jane)<\/b>For Monday 24th Feb at 11am (when carry out the compliance testing) <\/p>

25\/02\/2025 07:16 (michaelk)<\/b>Inspected the shower condition and mould areas. There was no live leak however a replacement shower seal has been installed alomg the tray and wall. Note: the tray that has been installed is larger than the shower door. It seems to be that the wall along the end of the tray has been the issue. Not sure why the tray and door aren't the same size. Recommended to lilian to seal the damaged wall. 1hr labour 55<\/p>

25\/02\/2025 07:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63571","activity_ticket_id":"59058","ticket_reference":"HDT60143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT - 28th Feb -Morning - Keys for access ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/25","activity_end":"2025-02-28 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72950","activity_notes":"Full Compliance Testing - GAS & PAT- 28th Feb -Morning - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 09:16 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 09:17 (jane)<\/b>28th Feb -Morning - Keys for access<\/p>

26\/02\/2025 08:56 (jane)<\/b>For Friday morning 28th Feb with keys <\/p>

03\/03\/2025 08:04 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/03\/2025 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63572","activity_ticket_id":"59059","ticket_reference":"HDT60144","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen door issue and kitchen tap leaking ","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/25","activity_end":"2025-02-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72951","activity_notes":"Kitchen door issue and kitchen tap leaking T The other issues is the reoccurring kitchen door issue. They know what it is. I think Rob usually comes from Reddan. Today I had mark here who has different tools and its a different job. It is all happening as we speak. However, the usual kitchen door drama is upon us again. The doors are splitting open at the sides and it's quite dangerous. In addition the kitchen tap has turned into a full fountain. ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 09:36 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 16:27 (jane)<\/b>Requested access for Wednesday morning 26th Feb <\/p>

26\/02\/2025 08:36 (jane)<\/b>For 10am today, tenant to give access <\/p>

26\/02\/2025 15:50 (iain)<\/b>Refix trim to kitchen cupboard doors.Replaced washer in kitchen tap.Realigned fridge and freezer.<\/p>

26\/02\/2025 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63573","activity_ticket_id":"59060","ticket_reference":"HDT60145","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 26th and Thursday 27th February ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"26\/02\/25","activity_end":"2025-02-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72952","activity_notes":"For Handyman Services for Wednesday 26th and Thursday 27th February ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 10:01 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63574","activity_ticket_id":"59061","ticket_reference":"HDT60146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16796 - Replacement integrated washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/03\/25","activity_end":"2025-03-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72953","activity_notes":"Replacement integrated washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 10:35 (jane)<\/b>Instructed Repair Aid for the replacement washer\/dryer <\/p>

26\/02\/2025 15:53 (jane)<\/b>Requested access on Wed, 5th of March in the afternoon 12-6pm to fit the new appliance <\/p>

04\/03\/2025 11:49 (jane)<\/b>For Wed, 5th of March in the afternoon 12-6pm, keys but knock first <\/p>

06\/03\/2025 07:42 (roy)<\/b>With Repair Aid<\/p>

06\/03\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63575","activity_ticket_id":"59062","ticket_reference":"HDT60147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/25","activity_end":"2025-02-27 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72954","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 11:26 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:49 (jane)<\/b>Requested access for Thursday 27th Feb<\/p>

25\/02\/2025 15:34 (jane)<\/b>Thursday 27th February at 10am - tenant for access <\/p>

27\/02\/2025 19:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/02\/2025 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63576","activity_ticket_id":"59063","ticket_reference":"HDT60148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/25","activity_end":"2025-02-27 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72955","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 11:31 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:50 (jane)<\/b>Requested access for Thursday 27th Feb<\/p>

25\/02\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63577","activity_ticket_id":"59064","ticket_reference":"HDT60149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/25","activity_end":"2025-02-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72956","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 11:33 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:50 (jane)<\/b>Requested access for Thursday 27th Feb<\/p>

25\/02\/2025 15:37 (jane)<\/b>For Thursday 27th February anytime with keys but Lilian to carry out Flat inspection together.<\/p>

27\/02\/2025 19:56 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/02\/2025 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63578","activity_ticket_id":"59065","ticket_reference":"HDT60150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/25","activity_end":"2025-02-28 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72957","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 11:41 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:51 (jane)<\/b>Requested access for 28th Feb<\/p>

26\/02\/2025 08:58 (jane)<\/b>from 1.30 pm - tenant home - Friday 28th Feb<\/p>

03\/03\/2025 08:04 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/03\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63579","activity_ticket_id":"59066","ticket_reference":"HDT60151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9 Little Newport Street ","cs_id":"943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/25","activity_end":"2025-02-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72958","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 11:43 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:51 (jane)<\/b>Requested access for 28th Feb<\/p>

26\/02\/2025 08:57 (jane)<\/b>For Friday morning 28th Feb with keys <\/p>

03\/03\/2025 08:03 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/03\/2025 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63580","activity_ticket_id":"59067","ticket_reference":"HDT60152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/25","activity_end":"2025-02-28 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72959","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 11:45 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:52 (jane)<\/b>Requested access for 28th Feb<\/p>

26\/02\/2025 08:59 (jane)<\/b>tenant can provide access before 10am on 28th Feb otherwise please use keys<\/p>

03\/03\/2025 08:03 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/03\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63581","activity_ticket_id":"59068","ticket_reference":"HDT60153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/25","activity_end":"2025-02-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72960","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 11:47 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:52 (jane)<\/b>Requested access for 28th Feb<\/p>

26\/02\/2025 09:08 (jane)<\/b>POSTPONE TO 4TH MARCH<\/p>

03\/03\/2025 08:45 (jane)<\/b>For 2pm on 4th March with Lilian <\/p>

05\/03\/2025 07:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/03\/2025 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63582","activity_ticket_id":"59069","ticket_reference":"HDT60154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-Bathroom radiator not functioning properly. -Draft proof bathroom windows.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/02\/25","activity_end":"2025-02-26 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72961","activity_notes":"-Bathroom radiator not functioning properly.Tenant home for access on Wednesday 26th Feb at 12noonJust to clarify: the bathroom radiator works fine, but the problem is that the centralised heating system does not pick up on the bathroom being cold (because of the really bad window insulation), and therefore it just doesn't activate that radiator because it's warm in the rest of the house (but really cold in the bathroom).So, if we can either properly draft-proof the window or disconnect the bathroom radiator from centralised heating, the problem would go away :)!I would also like to ask about water pressure in the shower and if there is anything that can be done to improve that, as it can get really weak.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 12:46 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 12:49 (jane)<\/b>Requested access for Wednesday afternoon 26th Feb <\/p>

21\/02\/2025 15:15 (jane)<\/b>Tenant home for access on Wednesday 28th Feb at 12noon <\/p>

21\/02\/2025 15:17 (jane)<\/b>Tenant home for access on Wednesday 26th Feb at 12noon<\/p>

26\/02\/2025 15:49 (iain)<\/b>Draft proofing to windows.<\/p>

27\/02\/2025 08:56 (michaelk)<\/b>Attended site to investigate bathroom radiator. There is no fault, however i have instructed the tenant how to set up his system to allow more heat to the bathroom. 1hr labour 55<\/p>

27\/02\/2025 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63583","activity_ticket_id":"59069","ticket_reference":"HDT60154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-Bathroom radiator not functioning properly. -Draft proof bathroom windows.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/25","activity_end":"2025-02-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72962","activity_notes":"Draft proof bathroom windows.tenant home at 12noon on Wednesday 26th Feb (M Keenan attending too)","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 12:46 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 12:49 (jane)<\/b>Requested access for Wednesday afternoon 26th Feb <\/p>

21\/02\/2025 15:15 (jane)<\/b>Tenant home for access on Wednesday 28th Feb at 12noon <\/p>

21\/02\/2025 15:17 (jane)<\/b>Tenant home for access on Wednesday 26th Feb at 12noon<\/p>

26\/02\/2025 15:49 (iain)<\/b>Draft proofing to windows.<\/p>

27\/02\/2025 08:56 (michaelk)<\/b>Attended site to investigate bathroom radiator. There is no fault, however i have instructed the tenant how to set up his system to allow more heat to the bathroom. 1hr labour 55<\/p>

27\/02\/2025 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63584","activity_ticket_id":"59070","ticket_reference":"HDT60155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Carry out end of month meter reads - February 2025","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-02-28 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72963","activity_notes":"Carry out end of month meter reads - February 2025","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 14:09 (System)<\/b>Ticket Created<\/p>

22\/02\/2025 02:34 (alan)<\/b>Meter reads <\/p>

28\/02\/2025 22:55 (alan)<\/b>Meter readings <\/p>

02\/03\/2025 19:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63585","activity_ticket_id":"59071","ticket_reference":"HDT60156","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16795 - Replacement lights ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-02-28 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72964","activity_notes":"Replacement lights ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2025 14:25 (jane)<\/b>Attending Friday afternoon 28th Feb to replace the lights <\/p>

28\/02\/2025 23:01 (alan)<\/b>Quoted works <\/p>

02\/03\/2025 19:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63586","activity_ticket_id":"59072","ticket_reference":"HDT60157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16798 - Replacement blinds ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/25","activity_end":"2025-03-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72965","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 16:17 (jane)<\/b>Blinds on order Shipment 1: Anticipated Dispatch Date - 28\/02\/2025 - French Cream double roller blinds Shipment 2: Anticipated Dispatch Date - 13\/03\/2025 - Privacy Vanilla blinds <\/p>

18\/03\/2025 11:12 (carly)<\/b>Requesting access for 8am Friday 21st March.Awaiting confirmation.<\/p>

18\/03\/2025 11:54 (carly)<\/b>Client has requested date for next week. We have suggested Wednesday 26th March.<\/p>

18\/03\/2025 12:06 (carly)<\/b>Confirmed access, tenants will provide access.<\/p>

26\/03\/2025 15:43 (iain)<\/b>Replacement blinds.<\/p>

26\/03\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63587","activity_ticket_id":"59073","ticket_reference":"HDT60158","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Flat 2 - waste pipe leaking ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/25","activity_end":"2025-03-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72966","activity_notes":"Flat 2 - waste pipe leaking Please can you raise a job to investigate leak coming from 120 - 121 long Acre flat 2 coming from external waste pipe. Picture attached. Access will be required too flat 2 , will need give notice of attendance so I can contact the residential team for access to flat 2.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 15:41 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 16:13 (jane)<\/b>Requested access for Friday morning 28th February and into Flat 2 <\/p>

27\/02\/2025 16:12 (jane)<\/b>Client has asked for another day next week, requested Wednesday morning 5th March <\/p>

28\/02\/2025 10:45 (jane)<\/b>The tenants of flat 2 have confirmed you can attend next Weds 5th March at 9am.They may be home but just in case theyre not, please pick up keys for access. <\/p>

05\/03\/2025 15:27 (iain)<\/b>Leaking wastepipe. Further investigation required.<\/p>

06\/03\/2025 14:28 (jane)<\/b>For Wednesday morning 12th March with 2No engineers to carry out repairs to the shower waste externally - Client has been informed <\/p>

12\/03\/2025 15:36 (iain)<\/b>Replaced 1st floor external waste pipework.<\/p>

13\/03\/2025 08:23 (michael)<\/b>(Ticket Closed)<\/p>

13\/03\/2025 08:42 (roy)<\/b>Cut and replace waste pipe. External, first floorTwo men<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63588","activity_ticket_id":"59074","ticket_reference":"HDT60159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3093","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3093","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"26\/03\/25","activity_end":"2025-03-26 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72967","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 16:26 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 11:27 (jane)<\/b>Wednesday 26th March 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street Thursday 27th March 13-15 Tavistock Street 17-21 Tavistock Street 34 Wellington Street <\/p>

14\/04\/2025 13:22 (jane)<\/b>Continuing with roof clearances on Tuesday 15th April 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

16\/04\/2025 10:46 (jane)<\/b>Requested access for Tuesday 22nd April for 23-25 Garrick Street - Flat 930 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Flat 577-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

22\/04\/2025 10:50 (jane)<\/b>Requested access for Friday 25th April for 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B39 King Street -Flat 5<\/p>

24\/04\/2025 15:19 (jane)<\/b>Requested access for Monday 28th April 55-58 St Martins Lane - Access required into Flat 1 9am 13 New Row - Access required into Flat 2 10:30am 43 Chandos Place - Access required into Flat 3 12noon44B Floral Street - Access required into Flat 1 1:30pm 31 St Martins Lane - Access required to Flat 3pm Tuesday 29th April 34 Tavistock Street - Access required to Office 9am 30 Wellington Street - Access required to top Floor office 10:30am 36-38 Tavistock Street - Access required to top floor flat 12noon 32 Wellington Street - Access required to Flat 6 1:30pm 38 Wellington Street - Access required toTownhouse 3pm <\/p>

25\/04\/2025 13:27 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - requested access awaiting confirmation13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - requested access awaiting confirmation44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation<\/p>

25\/04\/2025 13:28 (carly)<\/b>34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - requested access awaiting confirmation38 Wellington Street Access required to Townhouse 3pm this is a vacant flat keys can be collected with security<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

28\/04\/2025 10:15 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am -use management keys from security 13 New RowAccess required into Flat 2 10:30am - most likely tenant will not be at home - use management keys 43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form securityWaiting for tenant to provide code. 44B Floral StreetAccess required into Flat 1 1:30pm access not available 31 St Martins Lane Access required to Flat3pm - Tenant will provide access Please do call Julius 30 mins before arrival 07415457281.<\/p>

28\/04\/2025 10:15 (carly)<\/b>Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation 30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security Note from tenant: "Can you please ask them to take off their shoes while they are in the flat? I'm assuming since it's Reddan they know where they're going."38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE <\/p>

02\/05\/2025 11:36 (jane)<\/b>Approximately 3 or 4 roofs need to be re-booked<\/p>

05\/06\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63589","activity_ticket_id":"59037","ticket_reference":"HDT60122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap is dripping slowly - For Friday 21st February between 11am and 3pm ","ticket_address_1":"Flat 1","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/25","activity_end":"2025-03-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72968","activity_notes":"Kitchen tap is dripping slowly - For Friday 21st February between 11am and 3pm ","activity_timesheet":"2","ticket_notes_combined":"

19\/02\/2025 15:15 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 16:09 (iain)<\/b>Details of kitchen mixer tap taken. Mike Keenan to replace guts\/tap.<\/p>

14\/03\/2025 16:26 (jane)<\/b>Requested access for Monday 17th March <\/p>

14\/03\/2025 16:34 (jane)<\/b>Confirmed access for Monday 17th March after 11am To call Adriana on arrival 07340 565962 <\/p>

18\/03\/2025 06:26 (michaelk)<\/b>Attended site to investigate kitchen tap fault. Removed the tap insert and replaced, testing the tap on completion. 2hrs labour plus parts, total 129.60 ex vat.<\/p>

18\/03\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63592","activity_ticket_id":"59075","ticket_reference":"HDT60160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from RWP ","ticket_address_1":"30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"30 Lisle Street ","cs_id":"271","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"271","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/25","activity_end":"2025-02-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72971","activity_notes":"Leak from RWP coming into main floor Of Ku Bar","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 09:30 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 15:58 (iain)<\/b>Leak from rusted rain water pipe. Details passed to office.<\/p>

24\/02\/2025 16:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63593","activity_ticket_id":"59076","ticket_reference":"HDT60161","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/02\/25","activity_end":"2025-02-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72972","activity_notes":"Boiler issue","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 10:23 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 07:29 (michaelk)<\/b>Attended emergency callout to investigate the system pressure. investigated the boiler internal parts and pipework but could not find any issues. The cause of the leak was traced to the heating underfloor manifold located beneath the kitchen sink. This repair will require spare seals to be installed and a return visit. 2hrs labour 105<\/p>

27\/02\/2025 08:50 (michaelk)<\/b>Attended site to repair leaking pipework manifold and leave in full working order. 3hrs labour 155<\/p>

27\/02\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63594","activity_ticket_id":"59077","ticket_reference":"HDT60162","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leak into Restaurant","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/02\/25","activity_end":"2025-02-24 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72973","activity_notes":"Leak into Temper Restaurant","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 11:50 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 12:08 (travis)<\/b>Attended and inspection of rainwater pipe carried out.Video of leak sent to MDR,Camera survey recommended.<\/p>

28\/02\/2025 12:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63595","activity_ticket_id":"59078","ticket_reference":"HDT60163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue","ticket_address_1":"Flat 4","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1545","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/25","activity_end":"2025-02-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72974","activity_notes":"Boiler issue","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 12:11 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 07:18 (michaelk)<\/b>Attended site to investigate reported heating issue. Tested the heating controls and switched the boiler timer to constant. Tested the thermostat and confirmed the correct operation, explained the controls to the tenants. 2hrs labour 105<\/p>

25\/02\/2025 07:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63596","activity_ticket_id":"59079","ticket_reference":"HDT60164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement CO2 alarm","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/25","activity_end":"2025-02-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72975","activity_notes":"Replacement CO2 alarm","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 12:13 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 07:22 (michaelk)<\/b>Attended site to install a replacement co alarm to the 2nd floor boiler cupboard. 1hr labour plus parts, total 78 ex vat.<\/p>

25\/02\/2025 07:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63597","activity_ticket_id":"59080","ticket_reference":"HDT60165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with flat door lock","ticket_address_1":"Top floor flat","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Top floor flat","cs_id":"3094","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3094","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/02\/25","activity_end":"2025-02-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72976","activity_notes":"Keys for access. Issue with flat door lock","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 12:17 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 15:28 (travis)<\/b>Collected keys and attended property,Found night latch barrel to be very loose,Removed night latch and refitted barrel using new locking screws,refitted night latch and tested.Inside door pull handle hanging off door,Removed and repaired and refitted handle with new grub screws.Found dead lock brass bolt to be bent,Removed lock and straightened brass bolt and refitted.Lubricated all locks and tested.Returned keys to security office.<\/p>

24\/02\/2025 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63598","activity_ticket_id":"59081","ticket_reference":"HDT60166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/25","activity_end":"2025-02-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72977","activity_notes":"Gas Safety Inspection","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 12:40 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 13:27 (michael)<\/b>Have requested access for the afternoon of Thursday 27th<\/p>

24\/02\/2025 13:29 (michael)<\/b>Confirmed with management keys<\/p>

27\/02\/2025 19:57 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/02\/2025 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63599","activity_ticket_id":"59082","ticket_reference":"HDT60167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/25","activity_end":"2025-02-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72978","activity_notes":"Gas Safety Inspection","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 12:42 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 13:27 (michael)<\/b>Have requested access for the afternoon of Thursday 27th<\/p>

25\/02\/2025 13:46 (jane)<\/b>Flat 3 is vacant now so please use the management key<\/p>

27\/02\/2025 19:56 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/02\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63600","activity_ticket_id":"59083","ticket_reference":"HDT60168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/02\/25","activity_end":"2025-02-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72979","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 13:33 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 07:20 (michaelk)<\/b>Attended site to investigate the hot water and report. Tested the boiler operation and confirmed correct temperature at the outlets. Explained the hot water operation and expected running times. 1hr labour 55<\/p>

25\/02\/2025 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63601","activity_ticket_id":"59084","ticket_reference":"HDT60169","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door not closing correctly.","ticket_address_1":"34 Cranbourne","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"34 Cranbourne Street","cs_id":"3034","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3034","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/02\/25","activity_end":"2025-02-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72980","activity_notes":"Front door not closing correctly.","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 13:42 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 15:56 (iain)<\/b>Eased and adjusted door, closer, lock, keep and hinges.<\/p>

24\/02\/2025 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63602","activity_ticket_id":"59085","ticket_reference":"HDT60170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For Full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/25","activity_end":"2025-03-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72981","activity_notes":"Gas Safety Inspection","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 13:46 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 13:48 (michael)<\/b>Have requested access for either Monday 3rd or Wednesday 5th Awaiting confirmation.<\/p>

25\/02\/2025 14:04 (jane)<\/b>Have requested access for Monday 3rd March <\/p>

28\/02\/2025 13:12 (jane)<\/b>Tenant might be at home but please take management keys as well. - For Monday 3rd March <\/p>

04\/03\/2025 07:11 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/03\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63603","activity_ticket_id":"59086","ticket_reference":"HDT60171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For Full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/25","activity_end":"2025-03-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72982","activity_notes":"Gas Safety Inspection","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 13:50 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 13:50 (michael)<\/b>Have requested access for either Monday 3rd or Wednesday 5th Awaiting confirmation.<\/p>

25\/02\/2025 14:05 (jane)<\/b>Have requested access for Monday 3rd March <\/p>

28\/02\/2025 13:12 (jane)<\/b>Please use management key(the boiler it is at the back of a cupboard. - Monday 3rd March <\/p>

04\/03\/2025 07:11 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/03\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63604","activity_ticket_id":"59087","ticket_reference":"HDT60172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"944","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"944","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/25","activity_end":"2025-03-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72983","activity_notes":"Gas Safety Inspection","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 13:51 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 13:52 (michael)<\/b>Have requested access for either Monday 3rd or Wednesday 5th Awaiting confirmation.<\/p>

25\/02\/2025 14:07 (jane)<\/b>Have requested access for Monday 3rd March <\/p>

28\/02\/2025 13:13 (jane)<\/b>Tenant at home- Monday 3rd March <\/p>

04\/03\/2025 07:11 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/03\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63605","activity_ticket_id":"59088","ticket_reference":"HDT60173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/25","activity_end":"2025-03-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72984","activity_notes":"For full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 13:53 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 13:53 (michael)<\/b>Have requested access for either Monday 3rd or Wednesday 5th Awaiting confirmation.<\/p>

25\/02\/2025 14:09 (jane)<\/b>Have requested access for Tuesday 4th March <\/p>

05\/03\/2025 07:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/03\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63606","activity_ticket_id":"59089","ticket_reference":"HDT60174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/25","activity_end":"2025-03-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72985","activity_notes":"Full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 13:54 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 13:55 (michael)<\/b>Have requested access for either Monday 3rd or Wednesday 5th Awaiting confirmation.<\/p>

25\/02\/2025 14:14 (jane)<\/b>Requested access for Tuesday 4th March <\/p>

05\/03\/2025 07:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/03\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63607","activity_ticket_id":"59090","ticket_reference":"HDT60175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/25","activity_end":"2025-03-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72986","activity_notes":"Gas Safety Inspection","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 13:56 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 13:57 (michael)<\/b>Have requested access for either Monday 3rd or Wednesday 5th Awaiting confirmation.<\/p>

25\/02\/2025 14:16 (jane)<\/b>Requested access for Tuesday 4th March <\/p>

05\/03\/2025 07:05 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/03\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63608","activity_ticket_id":"59077","ticket_reference":"HDT60162","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leak into Restaurant","ticket_address_1":"5-6 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"53","resource_name":"Unassigned","activity_start":"24\/02\/25","activity_end":"2025-02-24 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72987","activity_notes":"Leak into Temper Restaurant","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2025 11:50 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 12:08 (travis)<\/b>Attended and inspection of rainwater pipe carried out.Video of leak sent to MDR,Camera survey recommended.<\/p>

28\/02\/2025 12:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63609","activity_ticket_id":"59091","ticket_reference":"HDT60176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door not closing correctly","ticket_address_1":"36a St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36a St Martins Lane ","cs_id":"276","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"276","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/02\/25","activity_end":"2025-02-24 14:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72988","activity_notes":"Door not closing correctly","activity_timesheet":null,"ticket_notes_combined":"

24\/02\/2025 14:11 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 14:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63610","activity_ticket_id":"59092","ticket_reference":"HDT60177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet seat:","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/02\/25","activity_end":"2025-02-25 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72989","activity_notes":"Toilet seat: Damaged seat in the ladies","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 14:29 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 09:09 (travis)<\/b>Replaced toilet seat <\/p>

25\/02\/2025 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63611","activity_ticket_id":"59093","ticket_reference":"HDT60178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/03\/25","activity_end":"2025-03-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72990","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:03 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 11:16 (jane)<\/b>New tenant moving in on 15th March - <\/p>

28\/02\/2025 15:38 (iain)<\/b>ITC'S.<\/p>

03\/03\/2025 15:55 (iain)<\/b>ITC'S.<\/p>

05\/03\/2025 15:30 (iain)<\/b>ITC'S.<\/p>

07\/03\/2025 09:59 (roy)<\/b>Visited site but wrong size light fitting.Return Friday <\/p>

10\/03\/2025 11:17 (jane)<\/b>Returning Wednesday 12th March to fit the new light fitting <\/p>

12\/03\/2025 11:01 (michaelk)<\/b>Attended site to carry out heating system check, left fully operational. 1hr labour 55<\/p>

14\/03\/2025 12:40 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 12:41 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:27 (alan)<\/b>1. Replace driver unit for lights under kitchen cupboards 2. Replace light bedroom damaged by leak <\/p>

14\/03\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63612","activity_ticket_id":"59094","ticket_reference":"HDT60179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/25","activity_end":"2025-03-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72991","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:05 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 14:57 (jane)<\/b>Hand Shower and Hose on order - 2 day lead-time <\/p>

03\/03\/2025 15:50 (travis)<\/b>It works.<\/p>

05\/03\/2025 10:48 (travis)<\/b>Itc works.<\/p>

06\/03\/2025 12:49 (travis)<\/b>Returned and fitted new shower hose and head in black to match existing bathroom furniture.<\/p>

07\/03\/2025 09:57 (roy)<\/b>Removed BT box but needs new dimmer module.Return Friday <\/p>

07\/03\/2025 15:16 (roy)<\/b>Replaced dimmer module but bulbs need replacingNot as bright as it should be<\/p>

10\/03\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63613","activity_ticket_id":"59095","ticket_reference":"HDT60180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/25","activity_end":"2025-03-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72992","activity_notes":"ITC'sTo mastic seal around skirting in lounge ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:07 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:39 (jack)<\/b>Complete 220<\/p>

06\/03\/2025 15:59 (iain)<\/b>ITC'S.<\/p>

10\/03\/2025 15:51 (iain)<\/b>ITC'S.<\/p>

11\/03\/2025 10:37 (travis)<\/b>Removed secondary glazing with iain for sash window repair.<\/p>

11\/03\/2025 15:39 (iain)<\/b>ITC'S including intrumiscent strips to front door ans repairs to lounge sash windows.<\/p>

11\/03\/2025 15:40 (iain)<\/b>(Flat 3.2 16a Rupert Street ) To return. Client would like lounge floor\/skirting to be mastic sealed.<\/p>

12\/03\/2025 06:30 (michaelk)<\/b>Attended site to complete the heating system check. Replaced towel rail valves in the bathroom. 2hrs labour plus parts, total 126.80 ex vat.<\/p>

12\/03\/2025 13:43 (alan)<\/b>Look at extractor fan kitchen marking noise fault found to be fan motor Quite for replacement to follow <\/p>

14\/03\/2025 12:42 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:24 (alan)<\/b>ITC final Checks Unblocked two sinksReplace extractor fan in bathroom<\/p>

14\/03\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63614","activity_ticket_id":"59096","ticket_reference":"HDT60181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/25","activity_end":"2025-03-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72993","activity_notes":"ITC's - Works need to be completed by 13th March ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:09 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 14:06 (travis)<\/b>Itc works.<\/p>

06\/03\/2025 15:39 (travis)<\/b>Itc works.<\/p>

10\/03\/2025 13:47 (jane)<\/b>Fridge crisper drawer on order - 5 day lead-time <\/p>

10\/03\/2025 15:16 (jane)<\/b>New tenant on the 14th therefore all works & redec must be completed by the 13th ready for the cleaners<\/p>

12\/03\/2025 11:50 (travis)<\/b>Completion of itc works.<\/p>

14\/03\/2025 15:21 (alan)<\/b>Final checks and replace switch to mirror light in bathroom <\/p>

20\/03\/2025 13:58 (michaelk)<\/b>Completed heating system check and fitted a replacement Worcester filling key, which was found leaking. 2hrs labour plus parts, total 156.80 ex vat.<\/p>

20\/03\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63615","activity_ticket_id":"59097","ticket_reference":"HDT60182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/25","activity_end":"2025-03-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72994","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:10 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 06:54 (alan)<\/b>Replace blown lamps in flat To return to do final checks once works are completed <\/p>

19\/03\/2025 15:46 (iain)<\/b>ITC'S.<\/p>

21\/03\/2025 08:08 (michaelk)<\/b>Attended site to run the heating system and check for any faults. Drained the boiler and re-pressurised the expansion vessel. Left in full working order. 2hrs labour 105<\/p>

04\/04\/2025 11:11 (alan)<\/b>Final checks <\/p>

04\/04\/2025 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63616","activity_ticket_id":"59098","ticket_reference":"HDT60183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas & PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/25","activity_end":"2025-02-27 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72995","activity_notes":"Gas & PAT","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:16 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 15:38 (jane)<\/b>Keys for access <\/p>

27\/02\/2025 19:57 (michaelk)<\/b>Completed full compliance testing 185<\/p>

28\/02\/2025 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63617","activity_ticket_id":"59099","ticket_reference":"HDT60184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Handle come off inside the flat ","ticket_address_1":"Top Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/02\/25","activity_end":"2025-02-25 12:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72996","activity_notes":"Handle come off inside the flat ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2025 10:06 (System)<\/b>Ticket Created<\/p>

27\/02\/2025 08:51 (michaelk)<\/b>Attended site to install replacement grub screw to the door handle. 1hr labour 55<\/p>

27\/02\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63618","activity_ticket_id":"59100","ticket_reference":"HDT60185","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16797 - Replacement blinds ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/03\/25","activity_end":"2025-03-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72997","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2025 10:09 (jane)<\/b>Measuring blinds <\/p>

27\/02\/2025 11:51 (jane)<\/b>Blinds on order - anticipated dispatch date 19th March <\/p>

20\/03\/2025 15:03 (jane)<\/b>To new blinds on Thursday 27th March - Property Vacant, to collect keys <\/p>

20\/03\/2025 15:04 (jane)<\/b>To fit new blinds on Thursday 27th March - Property Vacant, to collect keys<\/p>

27\/03\/2025 13:15 (iain)<\/b>Replacement blinds.<\/p>

27\/03\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63620","activity_ticket_id":"59101","ticket_reference":"HDT60186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing - Vacant flat - To be completed by the end of this week ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/25","activity_end":"2025-02-27 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"72999","activity_notes":"To carry out full gas compliance testing and PAT testing - Vacant flat - To be completed by the end of this week ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2025 10:56 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63622","activity_ticket_id":"59102","ticket_reference":"HDT60187","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Front door key issue ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/02\/25","activity_end":"2025-02-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73001","activity_notes":"Front door key issue front door keyhole. We've been having difficulty opening the door recently, and the key cylinder doesn't seem to be working properly.Please arrange for an engineer to visit and assess the situation. If the key cylinder needs replacing, I would like to have that done","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2025 13:17 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 14:13 (travis)<\/b>Attended and adjusted lock keep,Lubricated lock , hinges and adjusted door closer.<\/p>

25\/02\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63623","activity_ticket_id":"59103","ticket_reference":"HDT60188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st and 2nd floor toilet flush issues ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/02\/25","activity_end":"2025-02-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73002","activity_notes":"1st and 2nd floor toilet flush issues ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2025 13:20 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 15:20 (iain)<\/b>2nd floor toilet continually flushing. Cleaned scale from syphon.<\/p>

25\/02\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>

26\/02\/2025 10:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2025 10:26 (jane)<\/b>Still issues with the toilets, parts will need to be ordered <\/p>

26\/02\/2025 15:51 (iain)<\/b>Sourced, supplied and fitted new syphon, 2nd floor toilet.<\/p>

26\/02\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63624","activity_ticket_id":"58996","ticket_reference":"HDT60081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/02\/25","activity_end":"2025-02-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73003","activity_notes":"Washing machine issue To help M Keenan with washing machine pipework ","activity_timesheet":"2","ticket_notes_combined":"

13\/02\/2025 14:01 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 14:03 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

13\/02\/2025 15:00 (jane)<\/b>Requested access for Wed, 19th of Feb in the afternoon 12-6pm<\/p>

13\/02\/2025 16:48 (jane)<\/b>Client has requested a Reddan engineer attends tomorrow - 14th Feb - requested access between 10 and 11am <\/p>

15\/02\/2025 15:19 (roy)<\/b>Cleared blockage near waste trap.But....Water feed is connected to hot feed and is extremely hot. Need to remove part of kitchen to find out why.and find cold pipe.Tenant said his clothes keep shrinking.Also waste outlet should be raised.Tested machine and all ok except for the aboveTenant <\/p>

18\/02\/2025 10:33 (jane)<\/b>Requested access for Thursday morning 20th Feb to look at the water inlet to the washing machine <\/p>

20\/02\/2025 10:55 (jane)<\/b>New cold feed needed - engineer to return to fit <\/p>

25\/02\/2025 15:02 (jane)<\/b>Confirmed for 9am on Wednesday 26th February, collect keys in case tenant is not home <\/p>

26\/02\/2025 15:42 (roy)<\/b>Assist Michael Keenan with cold feed pipe<\/p>

27\/02\/2025 09:04 (michaelk)<\/b>Attended site with roy to re-run a mains pipe round the kitchen to feed the washing machine. Installed the mains pipe to the already installed booster pumps, which should improve the tenants pressure. 4hrs labour plus parts, total 263.90 ex vat.<\/p>

27\/02\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63625","activity_ticket_id":"59104","ticket_reference":"HDT60189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing ","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/25","activity_end":"2025-03-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73004","activity_notes":"Full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2025 14:45 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 14:46 (jane)<\/b>Requested access for Tuesday 4th March <\/p>

05\/03\/2025 07:04 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/03\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63626","activity_ticket_id":"59105","ticket_reference":"HDT60190","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Wall hung toilet is leaking from flush pipe and leaking tap - For Wednesday afternoon 26th February - Tenant home for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/25","activity_end":"2025-02-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73005","activity_notes":"Wall hung toilet is leaking from flush pipe - Tenant home all day on Friday 28th February ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2025 15:29 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 15:30 (jane)<\/b>For Wednesday afternoon 26th February - Tenant home for access <\/p>

27\/02\/2025 08:58 (michaelk)<\/b>Attended site to investigate leaking toilet. The toilet will need to be removed and all the waste fittings behind replaced. The tenant requested Friday for the repair. 1hr labour 55<\/p>

27\/02\/2025 09:06 (jane)<\/b>Tenant home all day on Friday 28th February to continue with the toilet repairs <\/p>

03\/03\/2025 07:58 (michaelk)<\/b>Attended site to remove the wall hung pan and to resolve the leaking issue. The pan was removed and the pan connector, extension and 4" frame were replaced. The flush pipe and flush cone were also replaced. The pan was then raised and supported as we had to open the tiled section up, where the flush pipe entered the pan, to allow us to connec the flush pipe from the rear access hatch. The pan was then sealed in and the tenant was informed to trybto allow the sealant to cure and harden. 6hrs labour plus parts, total 419.80 ex vat.<\/p>

03\/03\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63627","activity_ticket_id":"59106","ticket_reference":"HDT60191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower temperature issue - For Wednesday afternoon 26th February around 3pm - To call 03300240102 30 mins prior to arrival ","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/02\/25","activity_end":"2025-02-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73006","activity_notes":"Shower temperature issue - For Wednesday afternoon 26th February around 3pm - To call 03300240102 30 mins prior to arrival Unfortunately, we have had a report from our in house guest regarding the shower temperature. We have sent a member of our team and they have reported the the shower controls don't engage with the temperature cartridge. ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2025 16:05 (System)<\/b>Ticket Created<\/p>

27\/02\/2025 08:55 (michaelk)<\/b>Attended site to investigate ensuite shower controls. Found that the thermostatic cartridge and handle have been stripped and require replacing. The diverter cartridge and handle are also in the same condition. I will forward a quote to replace all items. 2hrs labour 105Note : I have set the shower to 38c<\/p>

27\/02\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63628","activity_ticket_id":"59046","ticket_reference":"HDT60131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action for 29 Wardour Street & 1-8 Rupert Court","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/02\/25","activity_end":"2025-02-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73007","activity_notes":"Built up frame to door opening side of frame using 6mm MDF cut to fit 75mm, Fitted with construction adhesive and pins, Fire rated sealant around edges, Decoration required to match existing colour (mustard yellow).","activity_timesheet":"2","ticket_notes_combined":"

20\/02\/2025 11:05 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 12:31 (travis)<\/b>Built up frame to door opening side of frame using 6mm MDF cut to fit 75mm,Fitted with construction adhesive and pins,Fire rated sealant around edges,Decoraton required to match existing colour (mustard yellow).<\/p>

26\/02\/2025 10:23 (jane)<\/b>Decorator attending on Friday 28th Feb<\/p>

28\/02\/2025 08:57 (jack)<\/b>Done 110<\/p>

28\/02\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63629","activity_ticket_id":"59028","ticket_reference":"HDT60113","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Emergency lighting testing and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-02-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73008","activity_notes":"PAT testing for 7am on 28th February ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 16:47 (jane)<\/b>PAT testing from 7am on Friday 28th February The emergency lighting - 11ipm with a view of starting at midnight on 28th Feb<\/p>

25\/02\/2025 08:33 (jane)<\/b>(Ticket Closed)<\/p>

26\/02\/2025 09:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2025 22:56 (alan)<\/b>PAT testing <\/p>

01\/03\/2025 08:17 (alan)<\/b>Emergency light test<\/p>

02\/03\/2025 19:27 (michael)<\/b>(Ticket Closed)<\/p>

26\/03\/2025 06:55 (alan)<\/b>Write up PAT report<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63630","activity_ticket_id":"59028","ticket_reference":"HDT60113","ticket_client":"2116","client_name":"Bancone ","ticket_title":"AM\/SW\/14548 - Emergency lighting testing and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/02\/25","activity_end":"2025-03-01 05:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73009","activity_notes":"Emergency lighting testing - from 11pm on 28th Feb ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 16:47 (jane)<\/b>PAT testing from 7am on Friday 28th February The emergency lighting - 11ipm with a view of starting at midnight on 28th Feb<\/p>

25\/02\/2025 08:33 (jane)<\/b>(Ticket Closed)<\/p>

26\/02\/2025 09:12 (jane)<\/b>(Ticket Re-Opened)<\/p>

28\/02\/2025 22:56 (alan)<\/b>PAT testing <\/p>

01\/03\/2025 08:17 (alan)<\/b>Emergency light test<\/p>

02\/03\/2025 19:27 (michael)<\/b>(Ticket Closed)<\/p>

26\/03\/2025 06:55 (alan)<\/b>Write up PAT report<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63632","activity_ticket_id":"59107","ticket_reference":"HDT60192","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water - Keys for today","ticket_address_1":"Flat 3","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 3","cs_id":"65","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"65","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/02\/25","activity_end":"2025-02-26 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73011","activity_notes":"No hot water - Keys for today","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2025 10:03 (System)<\/b>Ticket Created<\/p>

27\/02\/2025 08:52 (michaelk)<\/b>Attended emergency callout to find the condense trap was blocked, causing ignition failure. Cleared fault and left in full working order. 2hrs labour 105<\/p>

27\/02\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63633","activity_ticket_id":"59103","ticket_reference":"HDT60188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st and 2nd floor toilet flush issues ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/02\/25","activity_end":"2025-02-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73012","activity_notes":"1st and 2nd floor toilet flush issues ","activity_timesheet":"2","ticket_notes_combined":"

25\/02\/2025 13:20 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 15:20 (iain)<\/b>2nd floor toilet continually flushing. Cleaned scale from syphon.<\/p>

25\/02\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>

26\/02\/2025 10:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2025 10:26 (jane)<\/b>Still issues with the toilets, parts will need to be ordered <\/p>

26\/02\/2025 15:51 (iain)<\/b>Sourced, supplied and fitted new syphon, 2nd floor toilet.<\/p>

26\/02\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63634","activity_ticket_id":"59095","ticket_reference":"HDT60180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"04\/03\/25","activity_end":"2025-03-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73013","activity_notes":"ITCS - check 4th March Please inform Jack to redec upstairs just the living room stained wall. It's just the one wall.The tenant hardly lived there","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:07 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:39 (jack)<\/b>Complete 220<\/p>

06\/03\/2025 15:59 (iain)<\/b>ITC'S.<\/p>

10\/03\/2025 15:51 (iain)<\/b>ITC'S.<\/p>

11\/03\/2025 10:37 (travis)<\/b>Removed secondary glazing with iain for sash window repair.<\/p>

11\/03\/2025 15:39 (iain)<\/b>ITC'S including intrumiscent strips to front door ans repairs to lounge sash windows.<\/p>

11\/03\/2025 15:40 (iain)<\/b>(Flat 3.2 16a Rupert Street ) To return. Client would like lounge floor\/skirting to be mastic sealed.<\/p>

12\/03\/2025 06:30 (michaelk)<\/b>Attended site to complete the heating system check. Replaced towel rail valves in the bathroom. 2hrs labour plus parts, total 126.80 ex vat.<\/p>

12\/03\/2025 13:43 (alan)<\/b>Look at extractor fan kitchen marking noise fault found to be fan motor Quite for replacement to follow <\/p>

14\/03\/2025 12:42 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:24 (alan)<\/b>ITC final Checks Unblocked two sinksReplace extractor fan in bathroom<\/p>

14\/03\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63635","activity_ticket_id":"59108","ticket_reference":"HDT60193","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Leak on staff toilet - (To look at the same time as replacing the taps) and push button faulty to men's toilets ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/25","activity_end":"2025-03-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73014","activity_notes":"Description: Leak on staff toilet - (To look at the same time as replacing the taps) and push button faulty to men's toilets","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2025 11:17 (System)<\/b>Ticket Created<\/p>

04\/03\/2025 15:06 (jane)<\/b>Advised Bancone we will be attending at 7am on Wednesday 5th March<\/p>

04\/03\/2025 15:36 (jane)<\/b>Bancone asked for 9am on Wednesday 5th March <\/p>

06\/03\/2025 06:19 (michaelk)<\/b>Attended site to investigate plumbing issues to the mens and staff toilets. The staff toilet cistern was removed to allow the replacement of the cistern seal and close coupled fixing kit. The cistern was rebuilt and tested, leaving in full working order. The mens toilet flush issue requires a pneumatic flush and cistern seal replacement. I will quote to replace these parts. 3hrs labour plus parts, total 175.80 ex vat.<\/p>

06\/03\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63636","activity_ticket_id":"59109","ticket_reference":"HDT60194","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Commercial Handyman Services - Friday 28th February ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"28\/02\/25","activity_end":"2025-02-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73015","activity_notes":"For Commercial Handyman Services - Friday 28th February ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2025 13:32 (System)<\/b>Ticket Created<\/p>

02\/03\/2025 19:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63637","activity_ticket_id":"59110","ticket_reference":"HDT60195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16803 - Window repairs ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/03\/25","activity_end":"2025-03-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73016","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

26\/02\/2025 16:09 (jane)<\/b>Instructed TwentyTwenty Doors <\/p>

10\/03\/2025 15:04 (jane)<\/b>Chased a date from TwentyTwenty<\/p>

18\/03\/2025 08:22 (jane)<\/b>Requested access for 24th March 2025 mid morning<\/p>

24\/03\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63638","activity_ticket_id":"59111","ticket_reference":"HDT60196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3rd Floor Flat - Blocked pump washer dryer Code F05","ticket_address_1":"3rd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"3rd Floor","cs_id":"437","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"437","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/02\/25","activity_end":"2025-02-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73017","activity_notes":"3rd Floor Flat - Blocked pump washer dryer Code F05Pump might be blocked ","activity_timesheet":"2","ticket_notes_combined":"

26\/02\/2025 16:21 (System)<\/b>Ticket Created<\/p>

26\/02\/2025 16:22 (jane)<\/b>Requested access for Thursday morning 27th Feb<\/p>

26\/02\/2025 16:50 (jane)<\/b>Confirmed for Thursday morning 27th Feb at 10am - tenant home <\/p>

27\/02\/2025 11:54 (roy)<\/b>Cleared blockage to filter.Coins and plastic strip.Also cleared blockage from pipe to wasteTested and all ok<\/p>

27\/02\/2025 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63639","activity_ticket_id":"59112","ticket_reference":"HDT60197","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Tuesday 4th March 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/03\/25","activity_end":"2025-03-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73018","activity_notes":"Handyman Services for Tuesday 4th March 2025","activity_timesheet":null,"ticket_notes_combined":"

27\/02\/2025 08:40 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 10:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63640","activity_ticket_id":"59113","ticket_reference":"HDT60198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of work 10th March with keys - To meet Lilian on site at 9am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/03\/25","activity_end":"2025-03-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73019","activity_notes":"List of work 10th March with keys - To meet Lilian on site Oven -Kitchen rotted base-Faulty Kitchen switch-Fridge door hinges-Toilet loose tiles (top & bottom)-Request for blackout blinds to bedroom & kitchen roller blindsPlease check if roller blinds can be installed to the 2 small arched windows.Lilian would like to attend together with the engineer to show him the list","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2025 09:33 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 12:57 (travis)<\/b>Measured for new blinds in bedroom and living room,Measured for new oven housing,Taken details of light switches and passed information to office,Removed faulty glass tiles from around wall hung toilet, cleaned off wall area and back of tiles,refitted tiles into place,grouted and new mastic seals around toilet.<\/p>

11\/03\/2025 14:56 (jane)<\/b>Ordering new fridge freezer hinges and oven housing <\/p>

11\/03\/2025 15:19 (jane)<\/b>Oven housing and hinges for fridge freezer on order <\/p>

19\/03\/2025 12:42 (carly)<\/b>Requested access for Wednesday morning 26th March 2025.<\/p>

19\/03\/2025 14:30 (jane)<\/b>Confirmed for Wednesday 26th March at 9am, keys for access <\/p>

26\/03\/2025 12:15 (travis)<\/b>Replacement of oven housing,Replacement of F\/freezer hinges.<\/p>

26\/03\/2025 15:53 (alan)<\/b>Remove oven and reinstall once Travis has carried out works Replace broken light switch modules<\/p>

26\/03\/2025 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63641","activity_ticket_id":"59114","ticket_reference":"HDT60199","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To reconnect condense pipe into 4\" cast iron stack","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/25","activity_end":"2025-03-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73020","activity_notes":"To reconnect condense pipe into 4" cast iron stack","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2025 09:39 (System)<\/b>Ticket Created<\/p>

27\/02\/2025 09:40 (jane)<\/b>Requested access for Monday 3rd March from 1pm <\/p>

04\/03\/2025 07:10 (michaelk)<\/b>Attended site to investigate the reported leak. A new click-in over flow adapter has been ordered. I will return to site once in stock. 1hr labour 55<\/p>

04\/03\/2025 09:20 (jane)<\/b>Attended site to investigate the reported leak. A new click-in over flow adapter has been ordered, we will return to site once in stock - Email Sent<\/b><\/p>

06\/03\/2025 13:57 (jane)<\/b>Requested access for Friday afternoon 7th March <\/p>

06\/03\/2025 14:25 (jane)<\/b>Tenant home for access on Friday afternoon 7th March between 1pm and 4pm <\/p>

07\/03\/2025 15:25 (jane)<\/b>Parts didn't arrive to re-book<\/p>

11\/03\/2025 10:01 (jane)<\/b>Requested access for Wednesday morning 11th March <\/p>

11\/03\/2025 11:57 (jane)<\/b>Confirmed for 9am on Wednesday 12th March - Tenant home for access <\/p>

12\/03\/2025 11:04 (michaelk)<\/b>Attended site to remove condense connection and repair where possible. The adapter was removed which has shower some corrosion on the cast pipe. I have attempted tonsral this however curing time is required, so I have arranged with the tenant to return. 1hr labour 55<\/p>

13\/03\/2025 19:32 (michaelk)<\/b>Attended site to complete the condense repair. Completed the cast connection, however the movement of the existing brittle pipework is cracking. I will quote to install a condense pump and seal the existing hole. 1hr labour 55<\/p>

13\/03\/2025 19:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63642","activity_ticket_id":"59115","ticket_reference":"HDT60200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent - Post Box Solution","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/03\/25","activity_end":"2025-03-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73021","activity_notes":"Urgent - Post Box SolutionWe have an issue with an intruder gaining access to the building by putting his arm through the post box and turning the door release to gain access.Could a restrictive bar be placed across the post box flap to restrict access and possibly a cage installed. ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2025 10:39 (System)<\/b>Ticket Created<\/p>

27\/02\/2025 15:47 (iain)<\/b>Temporarily fitted bespoke barrier to stop access to lock from outside.<\/p>

27\/02\/2025 15:48 (iain)<\/b>(52 Shaftesbury Avenue ) To order lettee plate restrictor.<\/p>

27\/02\/2025 16:40 (jane)<\/b>Temporarily fitted bespoke barrier to stop access to lock from outside, letter plate restrictor to be ordered - Email Sent<\/b><\/p>

28\/02\/2025 13:14 (iain)<\/b>Supply and fit letter plate restrictor.<\/p>

28\/02\/2025 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63643","activity_ticket_id":"59116","ticket_reference":"HDT60201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom window - To draught proof","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/03\/25","activity_end":"2025-03-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73022","activity_notes":"Bathroom window - To draught proofBathroom cold ","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2025 11:00 (System)<\/b>Ticket Created<\/p>

27\/02\/2025 11:01 (jane)<\/b>Requested access for Friday afternoon 28th February <\/p>

04\/03\/2025 14:29 (jane)<\/b>Requested for Wednesday afternoon 5th March <\/p>

04\/03\/2025 15:41 (jane)<\/b>Management keys for access on Wednesday afternoon 5th March <\/p>

05\/03\/2025 15:31 (iain)<\/b>Draft proof bathroom window.<\/p>

05\/03\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63644","activity_ticket_id":"59117","ticket_reference":"HDT60202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet seat cover in the ladies toilet is damaged at Central cross. ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/02\/25","activity_end":"2025-02-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73023","activity_notes":"Toilet seat cover in the ladies toilet is damaged at Central cross. ","activity_timesheet":null,"ticket_notes_combined":"

27\/02\/2025 13:09 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63645","activity_ticket_id":"59118","ticket_reference":"HDT60203","ticket_client":"2116","client_name":"Bancone ","ticket_title":"The downstairs toilet. The flush has stopped working, so we are temporarily not using it","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/25","activity_end":"2025-02-28 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73024","activity_notes":"The downstairs toilet. The flush has stopped working, so we are temporarily not using it","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2025 14:37 (System)<\/b>Ticket Created<\/p>

27\/02\/2025 14:38 (jane)<\/b>Advised restaurant we are attending at 7am on 28th Feb<\/p>

03\/03\/2025 07:49 (michaelk)<\/b>Attended site to inspect toilet issue. Replaced the bottom entry ball valve to leave the toilet in fullnworking order. 2hrs labour plus part, total 129.60 ex vat.<\/p>

03\/03\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63646","activity_ticket_id":"58988","ticket_reference":"HDT60073","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16766 - External high level lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/03\/25","activity_end":"2025-03-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73025","activity_notes":"External high level lights ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2025 16:49 (jane)<\/b>Applied for licence from 16th March <\/p>

19\/03\/2025 16:46 (jane)<\/b>Commencing high level lights on Friday 21st March <\/p>

20\/03\/2025 17:10 (travis)<\/b>Collection of aluminium tower.<\/p>

21\/03\/2025 16:16 (travis)<\/b>High level lights.<\/p>

21\/03\/2025 19:25 (alan)<\/b>Quoted works <\/p>

24\/03\/2025 11:15 (travis)<\/b>External high level lights with electrician.<\/p>

24\/03\/2025 12:05 (alan)<\/b>Quoted works <\/p>

24\/03\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63647","activity_ticket_id":"59119","ticket_reference":"HDT60204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue - For Friday morning 28th Feb - Tenant home also ","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/02\/25","activity_end":"2025-02-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73026","activity_notes":"Boiler issue - For Friday morning 28th Feb - Tenant home also boiler has shut down itself due to some reason again? Could you please send someone to open it as I dont have access to the boiler room? I charged the gas card today so the problem is probably of the boiler","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2025 15:30 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 07:43 (michaelk)<\/b>Attended site to investigate the boiler located in the common parts boiler room. The boiler was locked out on a fault code linked to the pcb. This was reset and the boiler was left operational however a replacement pcb is required. A replacement boiler cost will also be sent as the boiler is approx 14 years old. 2hrs labour 105<\/p>

03\/03\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63648","activity_ticket_id":"59120","ticket_reference":"HDT60205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb issue in the corridor and bedroom shutter needs fixing - Management keys for access this afternoon ","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/25","activity_end":"2025-03-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73027","activity_notes":"Keys for access for Friday morning 14th March to fit the new lamps ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2025 09:24 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 13:44 (alan)<\/b>Take measurements of blind for replacement due to blind cord being brokeOrder replacement lamps for downlights Parts due in at WF Tuesday morning<\/p>

28\/02\/2025 15:49 (jane)<\/b>Took measurements of blind for replacement due to blind cord being broke, blind on order, anticipated delivery date 11th MarchOrdered replacement lamps for downlights - Email Sent<\/b><\/p>

11\/03\/2025 14:24 (jane)<\/b>Requested access for Friday morning 14th March to fit the new lamps <\/p>

11\/03\/2025 15:33 (jane)<\/b>Keys for access for Friday morning 14th March to fit the new lamps <\/p>

14\/03\/2025 15:20 (alan)<\/b>Return to site replace lamp in hallway and replace faulty lamp holder in bathroom light <\/p>

14\/03\/2025 16:01 (jane)<\/b>Returned to site replaced lamp in hallway and replaced faulty lamp holder in bathroom light - Email Sent<\/b><\/p>

20\/03\/2025 16:09 (jane)<\/b>Requested access for Friday morning 21st March to fit the new blind <\/p>

20\/03\/2025 16:22 (jane)<\/b>Access confirmed for Friday morning 21st March - Management Keys for access Can we please make sure that all holes after changing the blinds are covered and painted<\/p>

21\/03\/2025 12:52 (iain)<\/b>Replacement blind.<\/p>

21\/03\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63649","activity_ticket_id":"59121","ticket_reference":"HDT60206","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 5th March and Thursday 6th March 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/03\/25","activity_end":"2025-03-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73028","activity_notes":"For Handyman Services for Wednesday 5th March and Thursday 6th March 2025","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2025 09:53 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63650","activity_ticket_id":"59122","ticket_reference":"HDT60207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16804 - Replacement washer\/dryer ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/03\/25","activity_end":"2025-03-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73029","activity_notes":"Replacement washer\/dryer Confirmed for Wed, 19th of March between 10 and 2pm Take keys but knock first ","activity_timesheet":null,"ticket_notes_combined":"

28\/02\/2025 10:40 (jane)<\/b>Instructed Repair Aid on replacement Indesit <\/p>

10\/03\/2025 11:03 (jane)<\/b>Chased Repair Aid for a delivery date <\/p>

11\/03\/2025 13:23 (jane)<\/b>Confirmed for Wed, 19th of March between 10 and 2pm Take keys but knock first <\/p>

19\/03\/2025 13:31 (roy)<\/b>New machine fitted with Repair Aid<\/p>

19\/03\/2025 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63651","activity_ticket_id":"59123","ticket_reference":"HDT60208","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16805 - Replacement expansion vessel and zone valve ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1, 1 Horse & Dolphin Yard ","cs_id":"3090","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3090","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/25","activity_end":"2025-03-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73030","activity_notes":"Replacement expansion vessel and zone valve ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 06:19 (michaelk)<\/b>Attended site to complete quoted works replacing the zone valve and expansion vessel. Completed work and left in full working order. 315 ex vat.<\/p>

18\/03\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63652","activity_ticket_id":"59124","ticket_reference":"HDT60209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16806 - Replacement expansion vessel and zone valve ","ticket_address_1":"Flat 2, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2, 1 Horse & Dolphin Yard ","cs_id":"3091","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"3091","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/25","activity_end":"2025-03-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73031","activity_notes":"Replacement expansion vessel and zone valve ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 06:17 (michaelk)<\/b>Attended site to complete quoted work to the expansion vessel and zone valve. Completed work and left in full working order. 315 ex vat.<\/p>

19\/03\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63653","activity_ticket_id":"59125","ticket_reference":"HDT60210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16808 - New burner gasket and electrode set ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/25","activity_end":"2025-03-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73032","activity_notes":"New burner gasket and electrode set ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 14:03 (jane)<\/b>Requested access for Friday afternoon 7th March <\/p>

26\/03\/2025 14:31 (jane)<\/b>Requested access for Thursday 27th March <\/p>

26\/03\/2025 15:02 (jane)<\/b>Confirmed for Thursday 27th March Please inform Keenan to go to Hovarda restaurant around 11am for keys<\/p>

28\/03\/2025 06:35 (michaelk)<\/b>Attended site to replace faulty burner gasket and electrode set as per quote. Completed work and left in full working order. 166 ex vat.<\/p>

28\/03\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63654","activity_ticket_id":"59126","ticket_reference":"HDT60211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16807 - Replacement expansion vessel","ticket_address_1":"Flat 3, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_id":"3092","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/25","activity_end":"2025-03-28 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73033","activity_notes":"Replacement expansion vessel ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 16:23 (jane)<\/b>Requested access for Monday 17th March <\/p>

20\/03\/2025 16:45 (jane)<\/b>Requested access for Friday 21st March <\/p>

21\/03\/2025 09:08 (jane)<\/b>For Tuesday 25th March from 11am - access confirmed <\/p>

26\/03\/2025 13:13 (jane)<\/b>Requested access for Thursday 27th March <\/p>

27\/03\/2025 10:23 (jane)<\/b>Confirmed for 28th of March after 11 am<\/p>

31\/03\/2025 08:09 (michaelk)<\/b>Attended site and completed quoted work. Replaced the expansion vessel and left in full working order. 180 ex vat.<\/p>

31\/03\/2025 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63655","activity_ticket_id":"59127","ticket_reference":"HDT60212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler leaking ","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/25","activity_end":"2025-03-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73034","activity_notes":"Boiler leaking ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2025 14:26 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 07:39 (michaelk)<\/b>Attended site to investigate reported leak. There was no at the time of the visit. However, we could see dried water runs from the plate heat exchanger seals and the water sensor. I will order replacement seals.Note: When we have had issues in the past with pressure, other people were re-pressurising the heating system. If we are not informed and the pressure when we attend is normal, this can hide faults which unfortunately takes us longer to diagnose. I have asked lilian to speak to the management company. 2hrs labour 105<\/p>

03\/03\/2025 09:33 (jane)<\/b>Attended site to investigate reported leak. There was no at the time of the visit. However, we could see dried water runs from the plate heat exchanger seals and the water sensor. I will order replacement seals. Note: When we have had issues in the past with pressure, other people were re-pressurising the heating system. If we are not informed and the pressure when we attend is normal, this can hide faults which unfortunately takes us longer to diagnose, have asked lilian to speak to the management company. - Email Sent<\/b><\/p>

06\/03\/2025 13:03 (jane)<\/b>Confirmed access for Friday 7th March - keys for access <\/p>

10\/03\/2025 07:56 (michaelk)<\/b>Attended site to remove the plate heat exchanger and to replace faulty seals. Whilst the plate was removed, we descaled the plate. When drained the water flow sensor was found with a hairline crack in the plastic housing. I informed lilian and the replacement part was ordered.2hrs labour 105<\/p>

11\/03\/2025 19:44 (michaelk)<\/b>Attended site to replace the faulty flow switch ae previously noted. Completed the repair and commissioned, leav8ng the boiler in full working order. 2hrs labour plus parts, total 152.80 ex vat.<\/p>

12\/03\/2025 12:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63656","activity_ticket_id":"59128","ticket_reference":"HDT60213","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16811 - Full redecoration ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"05\/03\/25","activity_end":"2025-03-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73035","activity_notes":"Full redecoration New tenant due on the 15th March.","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2025 15:01 (jane)<\/b>New tenant moves in on 15th March <\/p>

12\/03\/2025 12:35 (jack)<\/b>Done<\/p>

12\/03\/2025 13:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63657","activity_ticket_id":"59129","ticket_reference":"HDT60214","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Leak from the boiler","ticket_address_1":"Flat E","ticket_address_2":"31 Nottingham Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1U 5LP","cs_address_1":"Flat E","cs_id":"1395","cs_address_2":"31 Nottingham Place ","cs_town":"London","cs_postcode":"W1U 5LP","ticket_client_site":"1395","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/03\/25","activity_end":"2025-03-02 20:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73036","activity_notes":"Leak from the boiler","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2025 20:15 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 09:52 (roy)<\/b>Leaking boiler on 2nd floor.Has caused damage outside 1st floor flat and possible damage in ground floor and basement flats.Found boiler filling loop fully open and pipes under boiler not connected.Turned off boiler and reduced pressure.NTR to reinstate boiler<\/p>

03\/03\/2025 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63658","activity_ticket_id":"59130","ticket_reference":"HDT60215","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet flush not working:","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/03\/25","activity_end":"2025-03-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73037","activity_notes":"Access via keys, however knock first. Toilet flush not working:","activity_timesheet":"2","ticket_notes_combined":"

02\/03\/2025 20:22 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 08:59 (jane)<\/b>Please collect keys if the tenant is not around.<\/p>

03\/03\/2025 10:10 (iain)<\/b>Toilet rodded and flushed through till clear.<\/p>

03\/03\/2025 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63659","activity_ticket_id":"59131","ticket_reference":"HDT60216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16818 - Replacement blinds ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/25","activity_end":"2025-03-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73038","activity_notes":"Replacement blinds","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 13:43 (jane)<\/b>New blinds on order - expected dispatch date 25th March <\/p>

18\/03\/2025 11:41 (carly)<\/b>Requesting access for Tuesday 25th March from 8am.<\/p>

19\/03\/2025 09:27 (carly)<\/b>We have requested access for Thursday 27th March at 8am.<\/p>

19\/03\/2025 10:29 (carly)<\/b>Tenant has given access at 12pm on the 25th March 2025.<\/p>

25\/03\/2025 15:46 (iain)<\/b>Replacement blinds.<\/p>

25\/03\/2025 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63660","activity_ticket_id":"59132","ticket_reference":"HDT60217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Description: Leak from above. Water dripping down the wall in the stairwell, 1st floor.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/25","activity_end":"2025-03-03 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73039","activity_notes":"Description: Leak from above. Water dripping down the wall in the stairwell, 1st floor.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 09:25 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 09:55 (travis)<\/b>Attended and couldn't find any evidence of leaking or staining in stairwell,checked all floors paying special attention to first floor,Liased with onsite decorators who are in the process of a complete redecoration and they have not seen any signs of leaking.<\/p>

03\/03\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63661","activity_ticket_id":"59133","ticket_reference":"HDT60218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To re-grout the bathroom flooring to en-suite plus bedroom door not closing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/25","activity_end":"2025-04-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73040","activity_notes":"To re-grout the bathroom flooring to ens-suite Tenant to give access at 10am on 11th April ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 10:02 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 10:03 (jane)<\/b>Requested access for Thursday morning 6th March <\/p>

05\/03\/2025 14:25 (jane)<\/b>Client wants the appointment cancelled for tomorrow and re-booked <\/p>

06\/03\/2025 15:59 (iain)<\/b>Eased and adjusted bedroom door.<\/p>

06\/03\/2025 16:43 (jane)<\/b>Eased and adjusted bedroom door - Email Sent<\/b><\/p>

20\/03\/2025 13:15 (jane)<\/b>Tenant to give access at 10am on 11th April to grout the floor <\/p>

20\/03\/2025 13:45 (jane)<\/b>Re-booking from 10am on 8th April <\/p>

31\/03\/2025 15:42 (jane)<\/b>Booked for 8th April - from 10am.Tenant to give access <\/p>

08\/04\/2025 12:38 (travis)<\/b>Collected keys and attended above property,Raked out all loose grout between en suite floor tiles and ground out remaining with multi tool.Cleaned area and applied new grout,Cleaned and polished tiles and cleared work area.Noted that both bathrooms are raised and some tiles are cracked and the sub floor is moving,in my opinion both floors would need to be replaced sooner rather than later,The managing agents should be made aware of this.<\/p>

08\/04\/2025 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63662","activity_ticket_id":"59134","ticket_reference":"HDT60219","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/25","activity_end":"2025-03-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73041","activity_notes":"List of works The following works should be carried out:Wash mould and application of bathroom paint with anti-mould additives to the ensuite bathroom.(Ensuite bathroom) Investigate leaks from the shower tray\/cubicle, or any other source, to resolve damp affecting bathroom wall (adjacent to master bedroom).Replace the bathrooms extractor fans with humidistat extract fans venting to the outside. Humidistat fans to be set at RH 50%.Provide means of passive ventilation to both bedrooms.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 10:19 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 10:20 (jane)<\/b>Requested access for Tuesday morning 4th March <\/p>

04\/03\/2025 08:58 (jane)<\/b>Access via Management Keys for today <\/p>

04\/03\/2025 12:22 (travis)<\/b>Attended above property with keys,Checked en suite bathroom for mould and damp and found the bathroom to be in a clean warm and dry condition with no signs of mould.Found various problems around shower in main bathroom where existing mastic seals have failed especially around external corner where water was collecting on the floor.Cut out all mastic seals internally and externally around shower tray,cleaned and dried and applied new sealant in colour to match existing.<\/p>

04\/03\/2025 16:10 (jane)<\/b>Attended above property with keys, Checked en suite bathroom for mould and damp and found the bathroom to be in a clean warm and dry condition with no signs of mould. Found various problems around shower in main bathroom where existing mastic seals have failed especially around external corner where water was collecting on the floor. Cut out all mastic seals internally and externally around shower tray, cleaned and dried and applied new sealant in colour to match existing. - Email Sent<\/b><\/p>

04\/03\/2025 16:11 (jane)<\/b>Requested access for Thursday morning 6th March for the fans <\/p>

05\/03\/2025 09:30 (jane)<\/b>Confirmed for 9am on Thursday 6th March - collect keys but knock first <\/p>

07\/03\/2025 09:56 (roy)<\/b>Collected 2 fans and fitted.In one bathroom there is no vent pipe but fitted anyway.In 2nd bathroom it has a vent pipe and fitted fan.But it won't turn off. Checked live and switch live connection but ok.Not sure if its the timer or humidity keeping it running.Said I would return later to see if it stopped but no access.Spoke to sue to rearrange for today to try and sort out<\/p>

07\/03\/2025 11:21 (roy)<\/b>Returned and had to disconnect live cable due to not sure why its running all the time.Doesn't appear to be a timer adjustment or not sure if device is faulty.I strongly recommend that another unit is ordered then for someone who knows what they are doing to fit, ie Alan. Is it the wrong unit?? It has a pull cord on it and I don't think its correct.<\/p>

10\/03\/2025 11:13 (jane)<\/b>Awaiting on access for Tuesday morning 11th March to look at the fans <\/p>

11\/03\/2025 10:42 (jane)<\/b>Access confirmed for 11am today<\/p>

11\/03\/2025 13:29 (jack)<\/b>Done 220 (sounds expensive for the time it took but materials were a lot on this as had to get 2 different types of mould sealer and mould top coat paint)<\/p>

11\/03\/2025 15:30 (alan)<\/b>Wire and set up new humidity sensitive fans<\/p>

11\/03\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63663","activity_ticket_id":"59135","ticket_reference":"HDT60220","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To inspect 2No sockets not working in the kitchen - Report to Sue before 12noon today ","ticket_address_1":"Flat 16","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/03\/25","activity_end":"2025-03-03 13:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73042","activity_notes":"To inspect 2No sockets not working in the kitchen - Report to Sue before 12noon today ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 10:28 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 13:22 (roy)<\/b>Sockets are working okIsolating Switches on wall unable to turn off sockets, dishwasher or cooker hood but all working ok but can turn off by the appliances.Spoke to Alan and needs a double pole switch but Alan needs to do<\/p>

11\/03\/2025 07:43 (alan)<\/b>Replace 3 faulty 20amp switch modules for kitchen appliances <\/p>

11\/03\/2025 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63664","activity_ticket_id":"59136","ticket_reference":"HDT60221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"First Floor WC issue ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/03\/25","activity_end":"2025-03-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73043","activity_notes":"First Floor WC issueCould you pop in to take a look at the WC cistern to rear first floor (furthest of the two WCs) which seem to be filling continuously and out falling through the overflow. Not leaking anywhere, so dont worry but is using a lot of water ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 11:00 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 15:54 (iain)<\/b>Supply and fit new toilet inlet valve, 1st floor common parts.<\/p>

03\/03\/2025 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63665","activity_ticket_id":"59137","ticket_reference":"HDT60222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher door faulty and washing machine seal etc is dirty ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/03\/25","activity_end":"2025-03-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73044","activity_notes":"Dishwasher door faulty and washing machine seal etc is dirty ","activity_timesheet":null,"ticket_notes_combined":"

03\/03\/2025 11:19 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 11:22 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

04\/03\/2025 13:43 (jane)<\/b>Thursday, 13th of March between 10 and 2 pm - Keys for access <\/p>

13\/03\/2025 11:25 (roy)<\/b>With Repair Aid<\/p>

14\/03\/2025 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63666","activity_ticket_id":"59138","ticket_reference":"HDT60223","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16820 - Replacement kitchen tap ","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/25","activity_end":"2025-03-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73045","activity_notes":"Replacement kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 11:55 (jane)<\/b>Ordering new tap <\/p>

06\/03\/2025 13:45 (jane)<\/b>Requested access for Friday morning 7th March <\/p>

06\/03\/2025 13:50 (jane)<\/b>Keys for access but knock first for Friday morning 7th March <\/p>

10\/03\/2025 07:54 (michaelk)<\/b>Attended site to replace the kitchen mixer as per quote. Completed work and left in full working order. 334.20 ex vat.<\/p>

10\/03\/2025 08:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63667","activity_ticket_id":"59139","ticket_reference":"HDT60224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing - For 9am on 10th March - Lilian will be on site ","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/25","activity_end":"2025-03-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73046","activity_notes":"To carry out full gas compliance testing and PAT testing - For 9am on 10th March - Lilian will be on site ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 13:26 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 18:54 (michaelk)<\/b>Completed full compliance testing 185<\/p>

11\/03\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63668","activity_ticket_id":"59140","ticket_reference":"HDT60225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door closer blocking door from opening","ticket_address_1":"2nd Floor","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2nd Floor","cs_id":"2181","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2181","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/25","activity_end":"2025-03-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73047","activity_notes":"Door closer blocking door from openingthe room is unlocked for Reddan to repairThis door is the first door on the right after you enter the front door.The tenant has to force the door open and closed. Its jammed.Please can someone attend at anytime using the management keys","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 14:08 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 14:19 (jane)<\/b>Informed client we will be attending on Tuesday morning 4th March <\/p>

04\/03\/2025 09:33 (travis)<\/b>Attended and found existing door closer (overhead), had broken beyond repair.Left property and sourced a replacement,Returned and fitted\/tested.Returned keys to security.<\/p>

04\/03\/2025 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63669","activity_ticket_id":"59141","ticket_reference":"HDT60226","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" A persistent leak from the bathroom sink tap in flat 3, which we've been unable to fully stop despite tightening -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/03\/25","activity_end":"2025-03-10 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73048","activity_notes":" A persistent leak from the bathroom sink tap in flat 3, which we've been unable to fully stop despite tightening - For 11am on 10th March ","activity_timesheet":"1","ticket_notes_combined":"

03\/03\/2025 14:16 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 14:16 (jane)<\/b>For 11am on 10th March <\/p>

10\/03\/2025 15:52 (iain)<\/b>Details taken for replacement valves\/taps.<\/p>

20\/03\/2025 11:52 (jane)<\/b>Requested access for this afternoon <\/p>

21\/03\/2025 08:12 (michaelk)<\/b>Attended site to investigate the reported tap issue to the ensuite bathroom. The basin tap hot side was found with a broken handle and letting by. Removed both tap bodies and matched at the suppliers to replace. Re-attended site and fitted replacement inserts and handles, left in full working order. 3hrs labour plus parts, total 181.80 ex vat.<\/p>

21\/03\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63670","activity_ticket_id":"59142","ticket_reference":"HDT60227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16821 - Redecoration to apartment ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/03\/25","activity_end":"2025-03-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73049","activity_notes":"Redecoration to apartment ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 14:20 (jane)<\/b>New tenant moves in on 10th March <\/p>

09\/03\/2025 11:18 (jack)<\/b>Done<\/p>

09\/03\/2025 17:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63671","activity_ticket_id":"59135","ticket_reference":"HDT60220","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To inspect 2No sockets not working in the kitchen - Report to Sue before 12noon today ","ticket_address_1":"Flat 16","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/25","activity_end":"2025-03-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73050","activity_notes":"To inspect 2No sockets not working in the kitchen - Report to Sue before 12noon today ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 10:28 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 13:22 (roy)<\/b>Sockets are working okIsolating Switches on wall unable to turn off sockets, dishwasher or cooker hood but all working ok but can turn off by the appliances.Spoke to Alan and needs a double pole switch but Alan needs to do<\/p>

11\/03\/2025 07:43 (alan)<\/b>Replace 3 faulty 20amp switch modules for kitchen appliances <\/p>

11\/03\/2025 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63672","activity_ticket_id":"59143","ticket_reference":"HDT60228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The boiler pressure is high and needs attention","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/03\/25","activity_end":"2025-03-04 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73051","activity_notes":"The boiler pressure is high and needs attention","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2025 09:01 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 07:04 (michaelk)<\/b>Attended site to draindown the boiler and to re-pressurise the expansion vessel. The boiler was then de-gassed and all faults were cleared, leaving in full working order. 1hr labour 55<\/p>

05\/03\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63673","activity_ticket_id":"59061","ticket_reference":"HDT60146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16796 - Replacement integrated washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/25","activity_end":"2025-03-05 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73052","activity_notes":"Replacement integrated washer\/dryer For Wed, 5th of March in the afternoon 12-6pm, keys but knock first with Repair Aid ","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 10:35 (jane)<\/b>Instructed Repair Aid for the replacement washer\/dryer <\/p>

26\/02\/2025 15:53 (jane)<\/b>Requested access on Wed, 5th of March in the afternoon 12-6pm to fit the new appliance <\/p>

04\/03\/2025 11:49 (jane)<\/b>For Wed, 5th of March in the afternoon 12-6pm, keys but knock first <\/p>

06\/03\/2025 07:42 (roy)<\/b>With Repair Aid<\/p>

06\/03\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63674","activity_ticket_id":"59144","ticket_reference":"HDT60229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The door leading to the south service yard is not securing. I think the door holder is too loose. ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/03\/25","activity_end":"2025-03-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73053","activity_notes":"The door leading to the south service yard is not securing. I think the door holder is too loose. ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2025 11:57 (System)<\/b>Ticket Created<\/p>

04\/03\/2025 13:33 (travis)<\/b>Attended and after removing lock,found to have been forced and broken inside,Temporarily refitted lock and replacement on order.<\/p>

04\/03\/2025 15:56 (travis)<\/b>Attended and found gate to have a lack of power to close,Tightened up loose magnetic plate,Lubricated moving parts and tried to alter closing speed on top door closer,The gate is shutting better but I would recommend a replacement door closer for a more positive close.<\/p>

04\/03\/2025 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63675","activity_ticket_id":"59134","ticket_reference":"HDT60219","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/25","activity_end":"2025-03-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73054","activity_notes":"Fans are in at WFLet Sue know that your going in tomorrow.Replace the bathrooms extractor fans with humidistat extract fans venting to the outside. Humidistat fans to be set at RH 50%.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 10:19 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 10:20 (jane)<\/b>Requested access for Tuesday morning 4th March <\/p>

04\/03\/2025 08:58 (jane)<\/b>Access via Management Keys for today <\/p>

04\/03\/2025 12:22 (travis)<\/b>Attended above property with keys,Checked en suite bathroom for mould and damp and found the bathroom to be in a clean warm and dry condition with no signs of mould.Found various problems around shower in main bathroom where existing mastic seals have failed especially around external corner where water was collecting on the floor.Cut out all mastic seals internally and externally around shower tray,cleaned and dried and applied new sealant in colour to match existing.<\/p>

04\/03\/2025 16:10 (jane)<\/b>Attended above property with keys, Checked en suite bathroom for mould and damp and found the bathroom to be in a clean warm and dry condition with no signs of mould. Found various problems around shower in main bathroom where existing mastic seals have failed especially around external corner where water was collecting on the floor. Cut out all mastic seals internally and externally around shower tray, cleaned and dried and applied new sealant in colour to match existing. - Email Sent<\/b><\/p>

04\/03\/2025 16:11 (jane)<\/b>Requested access for Thursday morning 6th March for the fans <\/p>

05\/03\/2025 09:30 (jane)<\/b>Confirmed for 9am on Thursday 6th March - collect keys but knock first <\/p>

07\/03\/2025 09:56 (roy)<\/b>Collected 2 fans and fitted.In one bathroom there is no vent pipe but fitted anyway.In 2nd bathroom it has a vent pipe and fitted fan.But it won't turn off. Checked live and switch live connection but ok.Not sure if its the timer or humidity keeping it running.Said I would return later to see if it stopped but no access.Spoke to sue to rearrange for today to try and sort out<\/p>

07\/03\/2025 11:21 (roy)<\/b>Returned and had to disconnect live cable due to not sure why its running all the time.Doesn't appear to be a timer adjustment or not sure if device is faulty.I strongly recommend that another unit is ordered then for someone who knows what they are doing to fit, ie Alan. Is it the wrong unit?? It has a pull cord on it and I don't think its correct.<\/p>

10\/03\/2025 11:13 (jane)<\/b>Awaiting on access for Tuesday morning 11th March to look at the fans <\/p>

11\/03\/2025 10:42 (jane)<\/b>Access confirmed for 11am today<\/p>

11\/03\/2025 13:29 (jack)<\/b>Done 220 (sounds expensive for the time it took but materials were a lot on this as had to get 2 different types of mould sealer and mould top coat paint)<\/p>

11\/03\/2025 15:30 (alan)<\/b>Wire and set up new humidity sensitive fans<\/p>

11\/03\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63676","activity_ticket_id":"59145","ticket_reference":"HDT60230","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/16586 - Replacement Light Fittings to model shop","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/04\/25","activity_end":"2025-04-05 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73055","activity_notes":"Replacement light fittings to model shop","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 10:03 (jane)<\/b>Requested access for Friday evening 4th April and 5th and 6th April to be completed ready for Monday <\/p>

03\/04\/2025 09:45 (alan)<\/b>Quoted works <\/p>

03\/04\/2025 09:45 (alan)<\/b>Quoted works <\/p>

03\/04\/2025 09:46 (alan)<\/b>Quoted works <\/p>

04\/04\/2025 11:11 (alan)<\/b>Quoted works <\/p>

07\/04\/2025 08:00 (alan)<\/b>Quoted works <\/p>

07\/04\/2025 08:02 (alan)<\/b>Quoted works <\/p>

22\/04\/2025 07:03 (alan)<\/b>Quoted works Move fittings <\/p>

22\/04\/2025 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63677","activity_ticket_id":"59137","ticket_reference":"HDT60222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher door faulty and washing machine seal etc is dirty ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/25","activity_end":"2025-03-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73056","activity_notes":"Dishwasher door faulty and washing machine seal etc is dirty ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 11:19 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 11:22 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

04\/03\/2025 13:43 (jane)<\/b>Thursday, 13th of March between 10 and 2 pm - Keys for access <\/p>

13\/03\/2025 11:25 (roy)<\/b>With Repair Aid<\/p>

14\/03\/2025 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63678","activity_ticket_id":"59146","ticket_reference":"HDT60231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works including a PAT test ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"townhouse ","cs_id":"3067","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"3067","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/25","activity_end":"2025-03-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73057","activity_notes":"List of works PAT testing Install fire blanketTest smoke alarmsTest co2 alarmsTo carry out the boiler service ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2025 13:58 (System)<\/b>Ticket Created<\/p>

04\/03\/2025 13:59 (jane)<\/b>Requested access for Thursday morning 6th March <\/p>

05\/03\/2025 10:57 (jane)<\/b>For 10:30am on Thursday 6th March - Tenant to give access <\/p>

06\/03\/2025 11:45 (jane)<\/b>Tenant wouldn't give access - re-arranging for next week <\/p>

06\/03\/2025 11:57 (jane)<\/b>Requested access for Tuesday morning 11th March <\/p>

06\/03\/2025 13:00 (jane)<\/b>Confirmed for 9am on Tuesday 11th March - Tenant home for access <\/p>

12\/03\/2025 06:35 (michaelk)<\/b>Attended site to carry out various tasks. Fitted new fire blanket to kitchen. Completed alarms inspection. Completed pat testing. The boiler service will require us to replace the burner seal and electrodes. There are two additional flue hatches to install and the system requires a chemical sealer to be installed. I will quote to replace and carry out the works. 2hrs labour 105 plus parts 18.60 ex vat.<\/p>

12\/03\/2025 12:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63679","activity_ticket_id":"59147","ticket_reference":"HDT60232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16825 - PAT testing to office ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/25","activity_end":"2025-03-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73058","activity_notes":"PAT testing to office ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 14:03 (jane)<\/b>Advised client attending on Tuesday morning 11th March <\/p>

11\/03\/2025 15:32 (alan)<\/b>PAT test<\/p>

11\/03\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63680","activity_ticket_id":"59148","ticket_reference":"HDT60233","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Socket issues and alarms need replacing - Vacant Flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/25","activity_end":"2025-03-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73059","activity_notes":"Socket issues - Vacant Flat All three Sockets in the main bedrooms are throwing the same no neutral fault when switched off","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2025 15:11 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 07:41 (alan)<\/b>Replace 3 faulty sockets and 2 smoke alarms <\/p>

11\/03\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63681","activity_ticket_id":"59149","ticket_reference":"HDT60234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet door scrapping on the floor plus reinstate loose toilet roll handle ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/25","activity_end":"2025-03-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73060","activity_notes":"Toilet door scrapping on the floor ","activity_timesheet":"1","ticket_notes_combined":"

04\/03\/2025 15:58 (System)<\/b>Ticket Created<\/p>

04\/03\/2025 15:59 (jane)<\/b>Requesting access for Thursday afternoon 6th March <\/p>

04\/03\/2025 16:30 (jane)<\/b>For Thursday afternoon 6th March Please collect keys for access in case the tenant is not around.<\/p>

06\/03\/2025 15:38 (travis)<\/b>Removed bathroom fire door,planed bottom,Rehung door and tested, door now opening freely.Refitted toilet roll holder.<\/p>

06\/03\/2025 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63682","activity_ticket_id":"59150","ticket_reference":"HDT60235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler pipes are dripping - ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_id":"3092","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/25","activity_end":"2025-03-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73061","activity_notes":"Our housekeeper reported that the one of the boiler pipes is dripping. Can someone check it?Tuesday, 11th of March between 11 am and 3 pmcall Adriana on 07340565962 for access.","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2025 16:33 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 13:32 (jane)<\/b>Requested access for Friday 7th March <\/p>

05\/03\/2025 13:50 (jane)<\/b>Rebooked for Tuesday, 11th of March between 11 am and 3 pm<\/p>

12\/03\/2025 06:32 (michaelk)<\/b>Attended site to replace the filling loop located in the boiler hallway cupboard. Drained heating and mains to complete. Left in full working order. 2hrs labour plus parts. total 123.25 ex vat.<\/p>

12\/03\/2025 13:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63683","activity_ticket_id":"59151","ticket_reference":"HDT60236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our housekeeper reported that the kitchen sink tap is dripping slowly - 10\/03\/25, Monday between 11 am and 3 pm.","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/03\/25","activity_end":"2025-03-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73062","activity_notes":"Our housekeeper reported that the kitchen sink tap is dripping slowly - 10\/03\/25, Monday between 11 am and 3 pm.","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 08:40 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 15:53 (iain)<\/b>Details taken for replacement valves\/taps.<\/p>

18\/03\/2025 16:15 (jane)<\/b>Requested access to return Wednesday afternoon 19th March <\/p>

19\/03\/2025 09:56 (jane)<\/b>Confirmed access for after 11am today, to call Adriana Ramadan0 7340 565962 who will give access <\/p>

19\/03\/2025 13:34 (iain)<\/b>Overhauled kitchen tap inserts and washers.Left ok.If problem returns will have to source new valves.<\/p>

19\/03\/2025 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63684","activity_ticket_id":"59152","ticket_reference":"HDT60237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower drainage issue ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"07\/03\/25","activity_end":"2025-03-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73063","activity_notes":"Shower drainage issue ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2025 08:44 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:47 (jane)<\/b>Instructed London Drainage - awaiting a date <\/p>

05\/03\/2025 11:13 (jane)<\/b>Confirmed for Friday 8am - 1pm - Tenant to provide access<\/p>

05\/03\/2025 14:43 (jane)<\/b>For Friday am between 08:00 13:00 - keys for access<\/p>

06\/03\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63685","activity_ticket_id":"59153","ticket_reference":"HDT60238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16828 - Replacement lock on lift motor room door ","ticket_address_1":"16 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16 Rupert Street ","cs_id":"2054","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"2054","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/25","activity_end":"2025-03-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73064","activity_notes":"Replacement lock on lift motor room door ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 10:48 (jane)<\/b>2 lever rim lock on order <\/p>

11\/03\/2025 10:10 (travis)<\/b>Cut in a new FB2 Lock in lift motor room door.<\/p>

11\/03\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63686","activity_ticket_id":"59154","ticket_reference":"HDT60239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16827 - Electrical cupboard","ticket_address_1":"16 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16 Rupert Street ","cs_id":"2054","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"2054","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/25","activity_end":"2025-03-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73065","activity_notes":"Electrical cupboard To allow to reinstate metal trunking cover to the electrical cupboard and remove all unwanted old electrical parts and dispose of environmentally friendly at waste transfer station as directed.Leave all working areas clean and tidy on completion.","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 10:39 (travis)<\/b>Refitted electrical trunking covers in main electrical intake cupboard and removed redundant electrical items.<\/p>

11\/03\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63687","activity_ticket_id":"59094","ticket_reference":"HDT60179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/25","activity_end":"2025-03-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73066","activity_notes":"ITC's - Keys for access Faulty dimmer in living room Open reach box needs removing ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:05 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 14:57 (jane)<\/b>Hand Shower and Hose on order - 2 day lead-time <\/p>

03\/03\/2025 15:50 (travis)<\/b>It works.<\/p>

05\/03\/2025 10:48 (travis)<\/b>Itc works.<\/p>

06\/03\/2025 12:49 (travis)<\/b>Returned and fitted new shower hose and head in black to match existing bathroom furniture.<\/p>

07\/03\/2025 09:57 (roy)<\/b>Removed BT box but needs new dimmer module.Return Friday <\/p>

07\/03\/2025 15:16 (roy)<\/b>Replaced dimmer module but bulbs need replacingNot as bright as it should be<\/p>

10\/03\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63688","activity_ticket_id":"59155","ticket_reference":"HDT60240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smell of gas - urgent ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/03\/25","activity_end":"2025-03-05 12:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73067","activity_notes":"Smell of gas - urgent ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 10:42 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 06:15 (michaelk)<\/b>Attended site to investigate gas issues. I have forwarded a report to the office and will return to site tomorrow to replace all the flue seals to flat 6. 7 hrs labour 355<\/p>

07\/03\/2025 11:21 (jane)<\/b>(Ticket Closed)<\/p>

10\/03\/2025 18:48 (michaelk)<\/b>Attended site to remove all flue sections and to install replacement seals. The boiler seal was also replaced and the boiler was commissioned and certified safe. Note; the boiler was left isolated due to the burning smell that was still present in the flat. The installation was shut down as 'at risk'. 8hrs labour plus parts, total 486.09 ex vat.<\/p>

10\/03\/2025 18:49 (michaelk)<\/b>Attended site to meet cbre representative and to fit a co alarm on the 1st floor landing. 1hr labour plus part, total 83.90 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63689","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/03\/25","activity_end":"2025-03-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73068","activity_notes":"Take delivery of materials.New decking to roof ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63690","activity_ticket_id":"59156","ticket_reference":"HDT60241","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/25","activity_end":"2025-03-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73069","activity_notes":"List of works For Tuesday morning 11th March - proceed with keys but knock first Internal filter cleaning requiredReinstate living room air vent stripCooker hood light fittings issueBathroom fan timer adjustmentLiving room blinds & bedroom -faulty pull cords-blinds do not work properly(Please measure for replacement roller blinds) - ((Alan can you take measurements for double roller blinds please)","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 11:10 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 11:20 (jane)<\/b>List of works For Tuesday morning 11th March - proceed with keys but knock first <\/p>

14\/03\/2025 06:45 (alan)<\/b>List of works Send details to office for new extractor fan in bathroom and blinds <\/p>

14\/03\/2025 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63691","activity_ticket_id":"59157","ticket_reference":"HDT60242","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To re attach weather bar to main front door","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/03\/25","activity_end":"2025-03-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73070","activity_notes":"To re attach weather bar to main front doorThe weather bar is inside the property ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 11:31 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 12:51 (travis)<\/b>Fitted weather bar to main front door.<\/p>

06\/03\/2025 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63692","activity_ticket_id":"59158","ticket_reference":"HDT60243","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To attend to Boiler not working and Beeping sound coming from the same area possibly the pressurization unit","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/25","activity_end":"2025-03-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73071","activity_notes":"To attend to Boiler not working and Beeping sound coming from the same area possibly the pressurization unit","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 13:11 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 13:12 (jane)<\/b>Advised client we will be attending on Thursday afternoon 6th March <\/p>

05\/03\/2025 15:02 (jane)<\/b>Informed client we will be attending on Thursday afternoon 6th March <\/p>

10\/03\/2025 07:41 (michaelk)<\/b>Attended emergency callout to the boilers not operating. Found the gas shutdown interlock had been operated. Reset gas valve and lit the heating pilot, leaving then heating running fully operational. 2hrs labour 105<\/p>

10\/03\/2025 08:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63693","activity_ticket_id":"59159","ticket_reference":"HDT60244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We have an issue with the hot water in our shower \u00e2\u20ac\u201c it only runs extremely hot, and we can\u00e2\u20ac\u2122t regulate the temperature. Because of this, it\u00e2\u20ac\u2122s impossible to use the shower properly.","ticket_address_1":"Flat 1","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/25","activity_end":"2025-03-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73072","activity_notes":"Tenant home for access at 9am on Thursday 6th March We have an issue with the hot water in our shower it only runs extremely hot, and we cant regulate the temperature. Because of this, its impossible to use the shower properly","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 14:00 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 15:56 (jane)<\/b>Tenant home for access at 9am on Thursday 6th March <\/p>

10\/03\/2025 07:39 (michaelk)<\/b>Attended site to investigate issues with both, bathroom and ensuite showers. Stripped down the showers and re-fitted, setting the cartridges to 38c. Left both showers running fully operational. 3hrs labour 155<\/p>

10\/03\/2025 08:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63694","activity_ticket_id":"59160","ticket_reference":"HDT60245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lock faulty on door ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/03\/25","activity_end":"2025-03-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73073","activity_notes":"Lock faulty on door ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 14:06 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 14:07 (jane)<\/b>Lock on order <\/p>

11\/03\/2025 15:20 (jane)<\/b>Further part on order - spindle for key pad <\/p>

17\/03\/2025 10:17 (travis)<\/b>Attended and removed coded lock and push bar,Fitted new inner spindle, refitted lock and tested.Packed out hinges on leaf side door and adjusted rigid lock keep.<\/p>

17\/03\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63695","activity_ticket_id":"59152","ticket_reference":"HDT60237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower drainage issue ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/25","activity_end":"2025-03-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73074","activity_notes":"Shower drainage issue To give London Drainage access on Friday 7th March between 8am and 1pm - keys114 B125 Wardour StFront Door- Roof Code 2525116 B125 Wardour StStudio B","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2025 08:44 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:47 (jane)<\/b>Instructed London Drainage - awaiting a date <\/p>

05\/03\/2025 11:13 (jane)<\/b>Confirmed for Friday 8am - 1pm - Tenant to provide access<\/p>

05\/03\/2025 14:43 (jane)<\/b>For Friday am between 08:00 13:00 - keys for access<\/p>

06\/03\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63696","activity_ticket_id":"59161","ticket_reference":"HDT60246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom door issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/25","activity_end":"2025-03-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73075","activity_notes":"Bathroom door issue Its seems the sliding door is off the inner hinges and cant slide. This is a dangerous situation as the door is very heavy and guest cant lift it to slide it. ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 15:19 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 16:03 (iain)<\/b>Sliding door off its runner. Made safe and returning tomorrow 12pm to rehang.<\/p>

05\/03\/2025 16:07 (jane)<\/b>Updated client Made safe the bathroom door for today The guest was eating dinner and asked if we could come back at 12noon tomorrow to carry out the full repairs to the door, we will return then <\/p>

06\/03\/2025 15:17 (jane)<\/b>Updated client : The engineer has returned this afternoon but unfortunately on removing the door some parts are missing, we are arranging for our door specialist to attend, will keep you updated, the engineer has left the door safe Waiting on a date from TwentyTwenty <\/p>

06\/03\/2025 15:56 (iain)<\/b>Bathroom sliding door.Unable to complete repair, Twentytwenty attending.<\/p>

10\/03\/2025 10:44 (jane)<\/b>Requested access for 8:230am on 12th March <\/p>

10\/03\/2025 10:45 (jane)<\/b>Requested access for 8:30am on 12th March<\/p>

11\/03\/2025 13:19 (jane)<\/b>From 8:30am on Weds 12th March - please knock on the door first if no answer use management key <\/p>

13\/03\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63697","activity_ticket_id":"59162","ticket_reference":"HDT60247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - keys for access ","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/03\/25","activity_end":"2025-03-05 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73076","activity_notes":"No hot water - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 15:42 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 07:41 (roy)<\/b>Pressure on zero. Upped pressure to 1.2 bar but boiler leaking.Bucket underneath with hoover inside. Hoover has water inside and left it in shower to drain.Possibly needs new.Removed cover and possibly heat exchanger is leaking but Michael said the seals need changing and Possibly expansion vessel.Michael to return Thursday.Left boiler up and running but pressure will drop again<\/p>

06\/03\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63698","activity_ticket_id":"59163","ticket_reference":"HDT60248","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light out in the main Shower room - Vacant ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/25","activity_end":"2025-03-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73077","activity_notes":"Light out in the main Shower room - Vacant ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 16:30 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 13:34 (roy)<\/b>New light fitting required<\/p>

06\/03\/2025 14:19 (jane)<\/b>New light fitting required - in process of sourcing <\/p>

06\/03\/2025 14:20 (jane)<\/b>New light fitting required - in process of sourcing - Email Sent<\/b><\/p>

07\/03\/2025 09:50 (roy)<\/b>Fitted light.All ok<\/p>

07\/03\/2025 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63699","activity_ticket_id":"59162","ticket_reference":"HDT60247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - keys for access ","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/03\/25","activity_end":"2025-03-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73078","activity_notes":"No hot water - keys for access ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2025 15:42 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 07:41 (roy)<\/b>Pressure on zero. Upped pressure to 1.2 bar but boiler leaking.Bucket underneath with hoover inside. Hoover has water inside and left it in shower to drain.Possibly needs new.Removed cover and possibly heat exchanger is leaking but Michael said the seals need changing and Possibly expansion vessel.Michael to return Thursday.Left boiler up and running but pressure will drop again<\/p>

06\/03\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63700","activity_ticket_id":"59093","ticket_reference":"HDT60178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/25","activity_end":"2025-03-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73079","activity_notes":"ITC'sTowel rails don't seem to come on. - Vacant flat Check boiler and rads too for ITCs","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:03 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 11:16 (jane)<\/b>New tenant moving in on 15th March - <\/p>

28\/02\/2025 15:38 (iain)<\/b>ITC'S.<\/p>

03\/03\/2025 15:55 (iain)<\/b>ITC'S.<\/p>

05\/03\/2025 15:30 (iain)<\/b>ITC'S.<\/p>

07\/03\/2025 09:59 (roy)<\/b>Visited site but wrong size light fitting.Return Friday <\/p>

10\/03\/2025 11:17 (jane)<\/b>Returning Wednesday 12th March to fit the new light fitting <\/p>

12\/03\/2025 11:01 (michaelk)<\/b>Attended site to carry out heating system check, left fully operational. 1hr labour 55<\/p>

14\/03\/2025 12:40 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 12:41 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:27 (alan)<\/b>1. Replace driver unit for lights under kitchen cupboards 2. Replace light bedroom damaged by leak <\/p>

14\/03\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63701","activity_ticket_id":"59093","ticket_reference":"HDT60178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/25","activity_end":"2025-03-14 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73080","activity_notes":"ITC'sNew light fitting required for lounge - Vacant flat Check switch plates and fit screws where missing ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:03 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 11:16 (jane)<\/b>New tenant moving in on 15th March - <\/p>

28\/02\/2025 15:38 (iain)<\/b>ITC'S.<\/p>

03\/03\/2025 15:55 (iain)<\/b>ITC'S.<\/p>

05\/03\/2025 15:30 (iain)<\/b>ITC'S.<\/p>

07\/03\/2025 09:59 (roy)<\/b>Visited site but wrong size light fitting.Return Friday <\/p>

10\/03\/2025 11:17 (jane)<\/b>Returning Wednesday 12th March to fit the new light fitting <\/p>

12\/03\/2025 11:01 (michaelk)<\/b>Attended site to carry out heating system check, left fully operational. 1hr labour 55<\/p>

14\/03\/2025 12:40 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 12:41 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:27 (alan)<\/b>1. Replace driver unit for lights under kitchen cupboards 2. Replace light bedroom damaged by leak <\/p>

14\/03\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63702","activity_ticket_id":"59133","ticket_reference":"HDT60218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To re-grout the bathroom flooring to en-suite plus bedroom door not closing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/03\/25","activity_end":"2025-03-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73081","activity_notes":"Bedroom door not closing - it is the door near the hallway toilet For today after 12noon with keys ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 10:02 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 10:03 (jane)<\/b>Requested access for Thursday morning 6th March <\/p>

05\/03\/2025 14:25 (jane)<\/b>Client wants the appointment cancelled for tomorrow and re-booked <\/p>

06\/03\/2025 15:59 (iain)<\/b>Eased and adjusted bedroom door.<\/p>

06\/03\/2025 16:43 (jane)<\/b>Eased and adjusted bedroom door - Email Sent<\/b><\/p>

20\/03\/2025 13:15 (jane)<\/b>Tenant to give access at 10am on 11th April to grout the floor <\/p>

20\/03\/2025 13:45 (jane)<\/b>Re-booking from 10am on 8th April <\/p>

31\/03\/2025 15:42 (jane)<\/b>Booked for 8th April - from 10am.Tenant to give access <\/p>

08\/04\/2025 12:38 (travis)<\/b>Collected keys and attended above property,Raked out all loose grout between en suite floor tiles and ground out remaining with multi tool.Cleaned area and applied new grout,Cleaned and polished tiles and cleared work area.Noted that both bathrooms are raised and some tiles are cracked and the sub floor is moving,in my opinion both floors would need to be replaced sooner rather than later,The managing agents should be made aware of this.<\/p>

08\/04\/2025 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63703","activity_ticket_id":"59164","ticket_reference":"HDT60249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher door issue and washing machine leaking ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/03\/25","activity_end":"2025-03-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73082","activity_notes":"Dishwasher door issue and washing machine leaking ","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2025 11:17 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 11:20 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

06\/03\/2025 13:38 (jane)<\/b>Requested access for 13\/03, between 10am and 2pm<\/p>

06\/03\/2025 14:05 (jane)<\/b>For 13\/03, between 10am and 2pm - The tenant can provide access.<\/p>

14\/03\/2025 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63704","activity_ticket_id":"59165","ticket_reference":"HDT60250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer \/dryer not draining properly.","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/03\/25","activity_end":"2025-03-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73083","activity_notes":"Washer \/dryer not draining properly.","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2025 11:22 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 11:23 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

06\/03\/2025 13:42 (jane)<\/b>Requested access for Thursday, 13\/03, between 12am and 4pm <\/p>

10\/03\/2025 11:01 (jane)<\/b>Chased again for access for Thursday, 13\/03, between 12am and 4pm<\/p>

10\/03\/2025 13:03 (jane)<\/b>Confirmed for Thursday, 13\/03, between 12noon and 4pm, tenant but collect keys just in case <\/p>

13\/03\/2025 15:19 (roy)<\/b>With Repair Aid<\/p>

14\/03\/2025 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63705","activity_ticket_id":"59166","ticket_reference":"HDT60251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer \/dryer not draining properly.","ticket_address_1":"Flat 6","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/03\/25","activity_end":"2025-03-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73084","activity_notes":"Washer \/dryer not draining properly.","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2025 11:24 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 13:42 (jane)<\/b>Requested access for Thursday, 13\/03, between 12am and 4pm<\/p>

10\/03\/2025 11:02 (jane)<\/b>Chased again for access for Thursday, 13\/03, between 12am and 4pm<\/p>

10\/03\/2025 13:08 (jane)<\/b>Confirmed for Thursday, 13\/03, between 12noon and 4pm, tenant may be home but collect keys just in case<\/p>

13\/03\/2025 15:18 (roy)<\/b>With Repair Aid<\/p>

14\/03\/2025 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63706","activity_ticket_id":"59167","ticket_reference":"HDT60252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Couple for repairs required ","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/25","activity_end":"2025-03-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73085","activity_notes":"Couple for repairs required Need the fire extinguisher refixing onto the wall.And some carpet needs fixing back into place - 1 on the first flight and 3 more nearer the top.","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 13:21 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 11:22 (travis)<\/b>Attended and refitted all loose up stands of carpet in common area and refitted extinguisher on 1st floor.<\/p>

11\/03\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63707","activity_ticket_id":"59168","ticket_reference":"HDT60253","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st Floor Toilets - No Hot Water","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/25","activity_end":"2025-03-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73086","activity_notes":"1st Floor Toilets - No Hot Water","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 13:31 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 13:38 (jane)<\/b>For 7am on Friday 7th March - security been informed <\/p>

10\/03\/2025 07:52 (michaelk)<\/b>Attended site to investigate hot water issue to the 1st floor toilets. Found that the element was faulty to the water heater. Quoted replacement parts. 2hrs labour 105.<\/p>

10\/03\/2025 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63708","activity_ticket_id":"59169","ticket_reference":"HDT60254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating control replacement ","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/25","activity_end":"2025-03-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73087","activity_notes":"Heating control replacement ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 13:47 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 13:53 (jane)<\/b>Requested access for Friday mid morning 7th March <\/p>

10\/03\/2025 07:49 (michaelk)<\/b>Attended site to install new controls to the heating system. Tested operation on completion and left in full working order. 3hrs labour plus parts, total 245ex vat.<\/p>

10\/03\/2025 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63709","activity_ticket_id":"59170","ticket_reference":"HDT60255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate leak from Flat B into Flat A kitchen - 25 Wardour st - Collect keys and call Lilian ","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/03\/25","activity_end":"2025-03-06 16:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73088","activity_notes":"Investigate leak from Flat B into Flat A kitchen - 25 Wardour st - Collect keys and call Lilian ","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 14:10 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:01 (roy)<\/b>No blockage but this could be because tenant has used chemical to unblock.Checked waste outlet and leaking from outlet.Outlet not loose so possible damage underneath shower traySilicone also needs redoing<\/p>

07\/03\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>

07\/03\/2025 10:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63710","activity_ticket_id":"59073","ticket_reference":"HDT60158","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Flat 2 - waste pipe leaking ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/25","activity_end":"2025-03-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73089","activity_notes":"Flat 2 - waste pipe leaking Please can you raise a job to investigate leak coming from 120 - 121 long Acre flat 2 coming from external waste pipe. Picture attached. Access will be required too flat 2 , will need give notice of attendance so I can contact the residential team for access to flat 2.","activity_timesheet":"2","ticket_notes_combined":"

21\/02\/2025 15:41 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 16:13 (jane)<\/b>Requested access for Friday morning 28th February and into Flat 2 <\/p>

27\/02\/2025 16:12 (jane)<\/b>Client has asked for another day next week, requested Wednesday morning 5th March <\/p>

28\/02\/2025 10:45 (jane)<\/b>The tenants of flat 2 have confirmed you can attend next Weds 5th March at 9am.They may be home but just in case theyre not, please pick up keys for access. <\/p>

05\/03\/2025 15:27 (iain)<\/b>Leaking wastepipe. Further investigation required.<\/p>

06\/03\/2025 14:28 (jane)<\/b>For Wednesday morning 12th March with 2No engineers to carry out repairs to the shower waste externally - Client has been informed <\/p>

12\/03\/2025 15:36 (iain)<\/b>Replaced 1st floor external waste pipework.<\/p>

13\/03\/2025 08:23 (michael)<\/b>(Ticket Closed)<\/p>

13\/03\/2025 08:42 (roy)<\/b>Cut and replace waste pipe. External, first floorTwo men<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63711","activity_ticket_id":"59171","ticket_reference":"HDT60256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty windows ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1a Gerrard Place ","cs_id":"1008","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/03\/25","activity_end":"2025-03-20 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73090","activity_notes":"Faulty windows Brian to check these windows.Flat 2, 1A Gerrard Place - both living room windows cannot openFlat 3, 1A Gerrard Place - left-hand-side window in living room cannot stay openFlat 4, 1A Gerrard Place - right-hand-side window in living room cannot open","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2025 14:32 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 14:33 (jane)<\/b>Waiting on TwentyTwenty to advise a date of attendance <\/p>

10\/03\/2025 10:51 (jane)<\/b>Attending mid-morning 12th March -Call Adriana on arrival 07340 565962 <\/p>

13\/03\/2025 10:20 (jane)<\/b>Update : I have taken details on all the windows, they have broken or removed the restrictor plates so they can open the windows wider, when they do this the balances become detached or break and the windows drop like a guillotine, these windows are extremely heavy and will cause a serious injury if the come down on someone's fingers.I will email the suppliers but I think the window balances at this site have been discontinued<\/p>

19\/03\/2025 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63712","activity_ticket_id":"59172","ticket_reference":"HDT60257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16832 - Removal of unwanted items ","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/25","activity_end":"2025-03-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73091","activity_notes":"Removal of unwanted items","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 15:05 (jane)<\/b>We need to turn around this Flat by the 13th Mar.<\/p>

10\/03\/2025 14:53 (travis)<\/b>Collection of discarded items collected Inc x1 mattress and disposal to rear of office,Half van load.<\/p>

10\/03\/2025 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63713","activity_ticket_id":"59161","ticket_reference":"HDT60246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom door issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"12\/03\/25","activity_end":"2025-03-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73092","activity_notes":"Bathroom door issue Its seems the sliding door is off the inner hinges and cant slide. This is a dangerous situation as the door is very heavy and guest cant lift it to slide it. ","activity_timesheet":null,"ticket_notes_combined":"

05\/03\/2025 15:19 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 16:03 (iain)<\/b>Sliding door off its runner. Made safe and returning tomorrow 12pm to rehang.<\/p>

05\/03\/2025 16:07 (jane)<\/b>Updated client Made safe the bathroom door for today The guest was eating dinner and asked if we could come back at 12noon tomorrow to carry out the full repairs to the door, we will return then <\/p>

06\/03\/2025 15:17 (jane)<\/b>Updated client : The engineer has returned this afternoon but unfortunately on removing the door some parts are missing, we are arranging for our door specialist to attend, will keep you updated, the engineer has left the door safe Waiting on a date from TwentyTwenty <\/p>

06\/03\/2025 15:56 (iain)<\/b>Bathroom sliding door.Unable to complete repair, Twentytwenty attending.<\/p>

10\/03\/2025 10:44 (jane)<\/b>Requested access for 8:230am on 12th March <\/p>

10\/03\/2025 10:45 (jane)<\/b>Requested access for 8:30am on 12th March<\/p>

11\/03\/2025 13:19 (jane)<\/b>From 8:30am on Weds 12th March - please knock on the door first if no answer use management key <\/p>

13\/03\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63714","activity_ticket_id":"59173","ticket_reference":"HDT60258","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16833 - Removal of integrated fridge freezer from Flat 18, 27 Slingsby Place into Flat 1 27 Slingsby Place ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/03\/25","activity_end":"2025-03-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73093","activity_notes":"Removal of integrated fridge freezer from Flat 18, 27 Slingsby Place into Flat 1 27 Slingsby Place For first thing Friday morning 7th March- to collect keys and check","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 13:40 (iain)<\/b>Swap over of fridge freezers from flats 1 and 18.<\/p>

07\/03\/2025 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63715","activity_ticket_id":"59174","ticket_reference":"HDT60259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - Shower repairs required in Flat B - For access Friday morning 7th March - collect keys to both Flat A & B ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/25","activity_end":"2025-03-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73094","activity_notes":"Collect keys for access - On Monday Morning 10th March collect keys to both Flat A & B - For Friday morning I have informed Flat B tenant not to use the shower tonight. This is an emergency therefore, please arrange for an engineer to attend 1st thing tomorrow morning.Please collect keys to both Flat A & B in case the tenant is not in","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 16:24 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:46 (jane)<\/b>Collect keys for access - On Monday Morning 10th March to continue with the shower repairs <\/p>

10\/03\/2025 18:58 (michaelk)<\/b>Attended site to reove the shower tray and to repair the drainage previously identified. Removed the enclosure and removed the wall tiles required to move the tray. Removed the tray and found that the timber, wall and floor was soaked. This will need to dry out completely to complete the repair, lilain has been informed. Cleaned up the old timber and floor to allow the area to dry. 8hrs labour 405<\/p>

12\/03\/2025 06:21 (michaelk)<\/b>Attended site to rebuild shower tray base and to re-design the waste, removing existing flexible connections. The timber base was constructed and the tray was installed, however the side wall was still too wet to seal against. We have installed a dehumidifier in the bathroom and will return to complete on Thursday. 8hrs labour plus materials 48.60,ex vat.<\/p>

14\/03\/2025 10:43 (jane)<\/b>Returning Monday morning 17th March, area still drying out <\/p>

18\/03\/2025 06:23 (michaelk)<\/b>Attended site to fix in the shower tray and to replace all tiles removed. The tiles have been grouted, however they weren't dry enough to fix the enclosure back. We will return to complete. 6hrs labour plus materials, total 397 ex vat.<\/p>

19\/03\/2025 06:11 (michaelk)<\/b>Attended site to complete the bathroom works and to leave in full working order. The tiles and grouting were completed as the dehumidifier has sufficiently dried out the bathroom walls. Once this had <\/p>

19\/03\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63716","activity_ticket_id":"59175","ticket_reference":"HDT60260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of issues ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/25","activity_end":"2025-03-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73095","activity_notes":"List of issues URGENT: washing machine is not unlocking its door - wash load stuck in there. Ive tried running a short spin to see if it resets it - same thing. Tried turning off and on again - nothing. Can someone come tomorrow (Friday) to fix this? Can you check with Ropy if he is able to unlock the door otherwise please arrange for appliance engineer to attend.LESS URGENT: LED bathroom mirror light isnt working any more & the door spring stop in the bedroom has come off and wont screw back on. Please arrange for Alan to check on the LED and Roy to check on the door stopper.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 09:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:51 (jane)<\/b>Requested for between 1 - 2pm. The tenant should be around to provide access.<\/p>

07\/03\/2025 15:21 (roy)<\/b>Drained machine and removed clothing.Found button stopping propellor from spinning. Removed but still rattling sound inside even when drum is not moving.Need Repair Aid to attend<\/p>

10\/03\/2025 11:03 (jane)<\/b>Requested for Thursday 13th March, between 10am and 2pm.<\/p>

11\/03\/2025 16:32 (jane)<\/b>For Thursday 13th March - 12noon and 4pm - tenant home <\/p>

14\/03\/2025 13:12 (jane)<\/b>Drain pump and drain hose unblocked to washing machine - Email Sent<\/b><\/p>

14\/03\/2025 16:10 (jane)<\/b>Requested access for late morning on Tuesday 18th March for LED bathroom mirror light<\/p>

17\/03\/2025 13:39 (jane)<\/b>Tenant to give access after 11am on Tuesday 18th March <\/p>

19\/03\/2025 06:49 (alan)<\/b>Replace faulty switch to mirror cupboard in bathroom <\/p>

19\/03\/2025 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63717","activity_ticket_id":"59175","ticket_reference":"HDT60260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of issues ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/25","activity_end":"2025-03-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73096","activity_notes":"List of issues LESS URGENT: LED bathroom mirror light isnt working Please arrange for Alan to check on the LED ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 09:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:51 (jane)<\/b>Requested for between 1 - 2pm. The tenant should be around to provide access.<\/p>

07\/03\/2025 15:21 (roy)<\/b>Drained machine and removed clothing.Found button stopping propellor from spinning. Removed but still rattling sound inside even when drum is not moving.Need Repair Aid to attend<\/p>

10\/03\/2025 11:03 (jane)<\/b>Requested for Thursday 13th March, between 10am and 2pm.<\/p>

11\/03\/2025 16:32 (jane)<\/b>For Thursday 13th March - 12noon and 4pm - tenant home <\/p>

14\/03\/2025 13:12 (jane)<\/b>Drain pump and drain hose unblocked to washing machine - Email Sent<\/b><\/p>

14\/03\/2025 16:10 (jane)<\/b>Requested access for late morning on Tuesday 18th March for LED bathroom mirror light<\/p>

17\/03\/2025 13:39 (jane)<\/b>Tenant to give access after 11am on Tuesday 18th March <\/p>

19\/03\/2025 06:49 (alan)<\/b>Replace faulty switch to mirror cupboard in bathroom <\/p>

19\/03\/2025 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63718","activity_ticket_id":"59176","ticket_reference":"HDT60261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing with PAT ","ticket_address_1":"Flat 4.1 ","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 4.1 ","cs_id":"2974","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2974","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/25","activity_end":"2025-03-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73097","activity_notes":"Full gas compliance testing with PAT ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 09:41 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 09:43 (jane)<\/b>Requested access for Monday 10th March <\/p>

10\/03\/2025 09:51 (jane)<\/b>Keys for access for today <\/p>

10\/03\/2025 18:54 (michaelk)<\/b>Completed full compliance testing 185<\/p>

11\/03\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63719","activity_ticket_id":"59177","ticket_reference":"HDT60262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/25","activity_end":"2025-03-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73098","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 09:44 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 09:45 (jane)<\/b>Requested access for Monday 10th March <\/p>

10\/03\/2025 09:52 (jane)<\/b>Keys for access for today <\/p>

10\/03\/2025 18:53 (michaelk)<\/b>Completed full compliance testing 185<\/p>

11\/03\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63720","activity_ticket_id":"59174","ticket_reference":"HDT60259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - Shower repairs required in Flat B - For access Friday morning 7th March - collect keys to both Flat A & B ","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/25","activity_end":"2025-03-07 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73099","activity_notes":"I have informed Flat B tenant not to use the shower tonight. This is an emergency therefore, please arrange for an engineer to attend 1st thing tomorrow morning.Please collect keys to both Flat A & B in case the tenant is not in","activity_timesheet":null,"ticket_notes_combined":"

06\/03\/2025 16:24 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:46 (jane)<\/b>Collect keys for access - On Monday Morning 10th March to continue with the shower repairs <\/p>

10\/03\/2025 18:58 (michaelk)<\/b>Attended site to reove the shower tray and to repair the drainage previously identified. Removed the enclosure and removed the wall tiles required to move the tray. Removed the tray and found that the timber, wall and floor was soaked. This will need to dry out completely to complete the repair, lilain has been informed. Cleaned up the old timber and floor to allow the area to dry. 8hrs labour 405<\/p>

12\/03\/2025 06:21 (michaelk)<\/b>Attended site to rebuild shower tray base and to re-design the waste, removing existing flexible connections. The timber base was constructed and the tray was installed, however the side wall was still too wet to seal against. We have installed a dehumidifier in the bathroom and will return to complete on Thursday. 8hrs labour plus materials 48.60,ex vat.<\/p>

14\/03\/2025 10:43 (jane)<\/b>Returning Monday morning 17th March, area still drying out <\/p>

18\/03\/2025 06:23 (michaelk)<\/b>Attended site to fix in the shower tray and to replace all tiles removed. The tiles have been grouted, however they weren't dry enough to fix the enclosure back. We will return to complete. 6hrs labour plus materials, total 397 ex vat.<\/p>

19\/03\/2025 06:11 (michaelk)<\/b>Attended site to complete the bathroom works and to leave in full working order. The tiles and grouting were completed as the dehumidifier has sufficiently dried out the bathroom walls. Once this had <\/p>

19\/03\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63721","activity_ticket_id":"59178","ticket_reference":"HDT60263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/25","activity_end":"2025-03-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73100","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 10:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:24 (jane)<\/b>Requested access for Thursday morning 13th March <\/p>

11\/03\/2025 11:43 (jane)<\/b>For 1pm on 13th March - Tenant to provide access <\/p>

13\/03\/2025 19:27 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/03\/2025 19:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63722","activity_ticket_id":"59179","ticket_reference":"HDT60264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/25","activity_end":"2025-03-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73101","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 10:27 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:28 (jane)<\/b>Requested access for Thursday 13th March<\/p>

10\/03\/2025 09:53 (jane)<\/b>Monday 24th March - TENANT TO PROVIDE ACCESS<\/p>

25\/03\/2025 07:07 (michaelk)<\/b>Completed full compliance testing 185<\/p>

25\/03\/2025 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63723","activity_ticket_id":"59180","ticket_reference":"HDT60265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"916","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"916","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/25","activity_end":"2025-03-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73102","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 10:30 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:32 (jane)<\/b>Requested access for Thursday 13th March <\/p>

11\/03\/2025 11:44 (jane)<\/b>10am (Ku Bar office flat)-Please ring Lilian to tag along for Flat Inspection- Thursday 13th March<\/p>

13\/03\/2025 19:27 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/03\/2025 19:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63724","activity_ticket_id":"59181","ticket_reference":"HDT60266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water and ERR! Message displayed.","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/03\/25","activity_end":"2025-03-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73103","activity_notes":"No hot water and ERR! Message displayed.","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 11:02 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 16:31 (jane)<\/b>Attending today <\/p>

10\/03\/2025 07:47 (michaelk)<\/b>Attended emergency callout to investigate the heating system pressure. Drained down the system and re-pressurised the expansion. Degassed the boiler.and left in full working order. 2hrs labour 105<\/p>

10\/03\/2025 08:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63725","activity_ticket_id":"59182","ticket_reference":"HDT60267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer switches and ceiling light fittings issue","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/25","activity_end":"2025-03-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73104","activity_notes":"Dimmer switches and ceiling light fittings issue","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2025 11:42 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 11:43 (jane)<\/b>To advise Lilian of a date and time <\/p>

14\/03\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63726","activity_ticket_id":"59183","ticket_reference":"HDT60268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1B 68-70 Shaftesbury Avenue - urgent leak","ticket_address_1":"Flat 1B","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W C2","cs_address_1":"Flat 1B","cs_id":"2836","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/03\/25","activity_end":"2025-03-12 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73105","activity_notes":"Flat 1B 68-70 Shaftesbury Avenue - urgent leak","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 11:59 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 15:19 (roy)<\/b>Leak but from 66 Shaftsbury flat 1.Tenant had a lot of water on the floor by bathroom entrance.Can not identify where its coming from.Leak has stopped.Strong suspicion its the toilet.Need to open up<\/p>

10\/03\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63727","activity_ticket_id":"59184","ticket_reference":"HDT60269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/03\/25","activity_end":"2025-03-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73106","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 13:42 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 13:43 (jane)<\/b>Requested access for Thursday 13th March <\/p>

11\/03\/2025 11:42 (jane)<\/b>For 9am on Thursday 13th March - Tenant home for access <\/p>

13\/03\/2025 19:27 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/03\/2025 19:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63728","activity_ticket_id":"59185","ticket_reference":"HDT60270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/25","activity_end":"2025-03-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73107","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 13:45 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 13:48 (jane)<\/b>Requested access for Friday 14th March <\/p>

13\/03\/2025 11:19 (jane)<\/b>Between 10-12noon(tenant can provide access) on Friday 14th March <\/p>

17\/03\/2025 07:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/03\/2025 08:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63729","activity_ticket_id":"59186","ticket_reference":"HDT60271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_address_1":"Flat 5","ticket_address_2":"Exeter Mansions ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2845","cs_address_2":"Exeter Mansions ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2845","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/25","activity_end":"2025-03-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73108","activity_notes":"Full Compliance Testing - GAS & PAT","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 13:49 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 13:51 (jane)<\/b>Requested access for Friday 14th March 2025<\/p>

13\/03\/2025 11:17 (jane)<\/b>Between 1 - 3pm (tenant can provide access) on Friday 14th March <\/p>

17\/03\/2025 07:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/03\/2025 08:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63730","activity_ticket_id":"59187","ticket_reference":"HDT60272","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16835 - Replacement element to the first floor multipoint ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/25","activity_end":"2025-03-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73109","activity_notes":"Replacement element to the first floor multipoint ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 14:05 (jane)<\/b>Ordering parts for the water heater <\/p>

13\/03\/2025 11:27 (jane)<\/b>Attending at 6am on Friday 14th March<\/p>

17\/03\/2025 07:29 (michaelk)<\/b>Completed quoted work replacing the water heater element and expansion vessel to the 1st floor riser. 508 ex vat.<\/p>

17\/03\/2025 08:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63731","activity_ticket_id":"59188","ticket_reference":"HDT60273","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To attend site following power surges, to check power to all distribution boards and main intake","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/25","activity_end":"2025-03-10 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73110","activity_notes":"To attend site following power surges, to check power to all distribution boards and main intake","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 14:12 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 15:13 (alan)<\/b>Fulling power surge check all connections in all distribution boards on all floor and test all supplies to the distribution board. All found to be correct with no faults Please note without shutting down the power to the building we are unable able to test the main distribution panel in the basement intake cupboard, but at the stage it would appear that the power surge \/cut was caused by an external influence<\/p>

10\/03\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63732","activity_ticket_id":"59189","ticket_reference":"HDT60274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16822 - Removal of double bed and mattress","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/03\/25","activity_end":"2025-03-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73111","activity_notes":"Removal of double bed and mattress ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 14:42 (jane)<\/b>To be carried out early Monday morning 10th March - Tenant moving in, in the morning <\/p>

10\/03\/2025 10:07 (travis)<\/b>Collection of keys, dismantling of double bed and disposal, keys returned to Lillian.<\/p>

10\/03\/2025 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63733","activity_ticket_id":"59190","ticket_reference":"HDT60275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Undertake a couple of repairs ","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/03\/25","activity_end":"2025-03-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73112","activity_notes":"Undertake a couple of repairs 2nd Floor - loose wiring from fire point and along staircase - needs re-fixing correctly to wall.Graffiti - front door - can this be removed?","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 14:57 (System)<\/b>Ticket Created<\/p>

12\/03\/2025 15:36 (travis)<\/b>Fixed back loose wiring around dado rail using cable pins,and fire alarm cable using plastic conduit,Removed graffiti from outside main door.<\/p>

12\/03\/2025 15:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63734","activity_ticket_id":"59191","ticket_reference":"HDT60276","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Kitchen ceiling Water marks to be decorated ","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"13\/03\/25","activity_end":"2025-03-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73113","activity_notes":"Kitchen ceiling Water marks to be decorated ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 15:18 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 15:20 (jane)<\/b>Tenant to give access on Thursday morning 13th March <\/p>

14\/03\/2025 04:50 (jack)<\/b>Done 190<\/p>

14\/03\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63735","activity_ticket_id":"59192","ticket_reference":"HDT60277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"34 Cranbourn Street - Rooftop skylight door ","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/03\/25","activity_end":"2025-03-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73114","activity_notes":"34 Cranbourn Street - Rooftop skylight door Description: This isn't working anymore - This is controlled via remote on the door. When clicked to open, there is a clicking noise in the motor but this isn't opening the skylight door. Site Contact:Gia - Flat 1020 7304 5856","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 15:22 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 09:24 (jane)<\/b>Tenant home this afternoon for access <\/p>

11\/03\/2025 07:39 (alan)<\/b>Look at roof door\/window not electronically opening. The fault appears to be with a motor specialist contractor will be needed. See attached photos <\/p>

11\/03\/2025 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63736","activity_ticket_id":"59193","ticket_reference":"HDT60278","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install new bolt to passenger gate 6-7 Mercer Walk","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/03\/25","activity_end":"2025-03-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73115","activity_notes":"To install new bolt to passenger gate 6-7 Mercer Walk","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 15:37 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 12:32 (iain)<\/b>Replacement gate bolt.<\/p>

10\/03\/2025 12:32 (iain)<\/b>(6-7 Mercer Walk) Bolt on order.<\/p>

10\/03\/2025 13:43 (jane)<\/b>Gate drop bolt on order, 2 day lead-time <\/p>

17\/03\/2025 14:42 (iain)<\/b>To supply and fit new gate bolt.<\/p>

17\/03\/2025 16:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63737","activity_ticket_id":"59194","ticket_reference":"HDT60279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom heated rail issue ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/03\/25","activity_end":"2025-03-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73116","activity_notes":"Bathroom heated rail issueWe have a small issue at the flat - the bathroom heated rail seems to be stuck on full heat. I've tried multiple times to turn it down\/off but to no effect...there is also no screen to show what setting it is on. I'm just concerned about wasting so much power, its been like this for 3-4 days now and it makes the whole bathroom very hot ! ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 15:41 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 15:47 (jane)<\/b>Requested access for Monday afternoon 10th March <\/p>

07\/03\/2025 15:51 (jane)<\/b>For Monday afternoon 10th march Collect keys in case the tenant is not in.<\/p>

10\/03\/2025 18:53 (michaelk)<\/b>Attended site to investigate towel rail fault. Vented the towel rail and isolated the return. Removed the boiler boxed in panels and re-pressurised the system and vented. Confirmed that the towel rail element was working and left fully operational. 2hrs labour 105<\/p>

11\/03\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63738","activity_ticket_id":"59195","ticket_reference":"HDT60280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for the following repairs. -Fire door seal & bristles -Wall thermostat","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/04\/25","activity_end":"2025-04-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73117","activity_notes":"Please arrange for the following repairs. -Fire door seal & bristles ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 15:47 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 15:49 (jane)<\/b>Requested access for Wednesday morning 12th March <\/p>

10\/03\/2025 09:48 (jane)<\/b>Confirmed for Friday morning 14th March - Tenant to give access <\/p>

17\/03\/2025 07:39 (michaelk)<\/b>Attended site to inspect the heating controls, a wireless thermostat will be quoted. 1hr labour 55<\/p>

24\/03\/2025 11:58 (carly)<\/b>Requested access for Friday morning 28th March 2025, for the fire door seals.<\/p>

28\/03\/2025 14:37 (jane)<\/b>Requested access for Thursday morning 3rd April <\/p>

28\/03\/2025 15:58 (jane)<\/b>Tenant to give access on Thursday 3rd April at 9:30am <\/p>

03\/04\/2025 11:10 (travis)<\/b>Attended site and assessed materials required, left property and sourced materials.Returned and removed all existing fire seals to apartment door and replaced with uprated smoke\/fire seals.Fitted a metal (white) draught excluder to bottom of door to restrict odours coming into apartment from the common area ,Fitted adhesive sponge type insulation to top of slam plate to also prevent odours entering apartment.<\/p>

03\/04\/2025 11:16 (jane)<\/b>Requested access for Friday afternoon 4th April <\/p>

03\/04\/2025 13:16 (jane)<\/b>Waiting on tenant to give date and time to fit the new thermostat <\/p>

03\/04\/2025 14:03 (jane)<\/b>Requested access for Tuesday afternoon 8th April <\/p>

03\/04\/2025 14:54 (jane)<\/b>Confirmed access for Tuesday afternoon 8th April at 1pm, tenant to give access <\/p>

09\/04\/2025 05:47 (michaelk)<\/b>Installed new wireless programmable thermostat, commissioned and instructed tenant on how to use. 245 ex vat.<\/p>

09\/04\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63739","activity_ticket_id":"59195","ticket_reference":"HDT60280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for the following repairs. -Fire door seal & bristles -Wall thermostat","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/25","activity_end":"2025-03-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73118","activity_notes":"Wall thermostat","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 15:47 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 15:49 (jane)<\/b>Requested access for Wednesday morning 12th March <\/p>

10\/03\/2025 09:48 (jane)<\/b>Confirmed for Friday morning 14th March - Tenant to give access <\/p>

17\/03\/2025 07:39 (michaelk)<\/b>Attended site to inspect the heating controls, a wireless thermostat will be quoted. 1hr labour 55<\/p>

24\/03\/2025 11:58 (carly)<\/b>Requested access for Friday morning 28th March 2025, for the fire door seals.<\/p>

28\/03\/2025 14:37 (jane)<\/b>Requested access for Thursday morning 3rd April <\/p>

28\/03\/2025 15:58 (jane)<\/b>Tenant to give access on Thursday 3rd April at 9:30am <\/p>

03\/04\/2025 11:10 (travis)<\/b>Attended site and assessed materials required, left property and sourced materials.Returned and removed all existing fire seals to apartment door and replaced with uprated smoke\/fire seals.Fitted a metal (white) draught excluder to bottom of door to restrict odours coming into apartment from the common area ,Fitted adhesive sponge type insulation to top of slam plate to also prevent odours entering apartment.<\/p>

03\/04\/2025 11:16 (jane)<\/b>Requested access for Friday afternoon 4th April <\/p>

03\/04\/2025 13:16 (jane)<\/b>Waiting on tenant to give date and time to fit the new thermostat <\/p>

03\/04\/2025 14:03 (jane)<\/b>Requested access for Tuesday afternoon 8th April <\/p>

03\/04\/2025 14:54 (jane)<\/b>Confirmed access for Tuesday afternoon 8th April at 1pm, tenant to give access <\/p>

09\/04\/2025 05:47 (michaelk)<\/b>Installed new wireless programmable thermostat, commissioned and instructed tenant on how to use. 245 ex vat.<\/p>

09\/04\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63740","activity_ticket_id":"59196","ticket_reference":"HDT60281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water not working - Keys for access","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/03\/25","activity_end":"2025-03-07 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73119","activity_notes":"Hot water not working - Keys for accessimmersion heater ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 16:00 (System)<\/b>Ticket Created<\/p>

08\/03\/2025 08:31 (roy)<\/b>Reset immersion All ok<\/p>

09\/03\/2025 17:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63741","activity_ticket_id":"59175","ticket_reference":"HDT60260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of issues ","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/03\/25","activity_end":"2025-03-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73120","activity_notes":"List of issues URGENT: washing machine is not unlocking its door - wash load stuck in there. Ive tried running a short spin to see if it resets it - same thing. Tried turning off and on again - nothing. Can someone come tomorrow (Friday) to fix this? Can you check with Ropy if he is able to unlock the door otherwise please arrange for appliance engineer to attend.","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2025 09:21 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:51 (jane)<\/b>Requested for between 1 - 2pm. The tenant should be around to provide access.<\/p>

07\/03\/2025 15:21 (roy)<\/b>Drained machine and removed clothing.Found button stopping propellor from spinning. Removed but still rattling sound inside even when drum is not moving.Need Repair Aid to attend<\/p>

10\/03\/2025 11:03 (jane)<\/b>Requested for Thursday 13th March, between 10am and 2pm.<\/p>

11\/03\/2025 16:32 (jane)<\/b>For Thursday 13th March - 12noon and 4pm - tenant home <\/p>

14\/03\/2025 13:12 (jane)<\/b>Drain pump and drain hose unblocked to washing machine - Email Sent<\/b><\/p>

14\/03\/2025 16:10 (jane)<\/b>Requested access for late morning on Tuesday 18th March for LED bathroom mirror light<\/p>

17\/03\/2025 13:39 (jane)<\/b>Tenant to give access after 11am on Tuesday 18th March <\/p>

19\/03\/2025 06:49 (alan)<\/b>Replace faulty switch to mirror cupboard in bathroom <\/p>

19\/03\/2025 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63742","activity_ticket_id":"59197","ticket_reference":"HDT60282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16834 - Redecoration, sealant and floor refurbishment ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"08\/03\/25","activity_end":"2025-03-08 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73121","activity_notes":"floor refurbishment ","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2025 16:30 (jane)<\/b>Flooring contractor attending Saturday 8th March and decoration works commencing on Wednesday 12th March All work need to be completed by 13th March <\/p>

14\/03\/2025 04:50 (jack)<\/b>Done<\/p>

14\/03\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63743","activity_ticket_id":"59197","ticket_reference":"HDT60282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16834 - Redecoration, sealant and floor refurbishment ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/03\/25","activity_end":"2025-03-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73122","activity_notes":"Redecoration and sealant ","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 16:30 (jane)<\/b>Flooring contractor attending Saturday 8th March and decoration works commencing on Wednesday 12th March All work need to be completed by 13th March <\/p>

14\/03\/2025 04:50 (jack)<\/b>Done<\/p>

14\/03\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63744","activity_ticket_id":"59198","ticket_reference":"HDT60283","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 12th and Thursday 13th March 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/03\/25","activity_end":"2025-03-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73123","activity_notes":"For Handyman Services for Wednesday 12th and Thursday 13th March 2025","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2025 16:50 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 17:51 (michael)<\/b>(Ticket Closed)<\/p>

10\/03\/2025 11:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2025 14:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63745","activity_ticket_id":"59199","ticket_reference":"HDT60284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric shower stopped working","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/25","activity_end":"2025-03-09 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73124","activity_notes":"Electric shower stopped working","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2025 17:52 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 03:24 (roy)<\/b>Found power off to shower.Was it turned off because its being decorated and sealant needs doing??Shower ok<\/p>

10\/03\/2025 08:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63746","activity_ticket_id":"59200","ticket_reference":"HDT60285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/03\/25","activity_end":"2025-03-09 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73125","activity_notes":"Blocked toilet.","activity_timesheet":"2","ticket_notes_combined":"

09\/03\/2025 17:55 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 03:22 (roy)<\/b>Cleared blockage and sucked up water on the floor where it was flooded<\/p>

10\/03\/2025 08:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63747","activity_ticket_id":"59201","ticket_reference":"HDT60286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16831 - To reinstate cover section on staircase ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/03\/25","activity_end":"2025-03-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73126","activity_notes":"To reinstate cover section on staircase ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2025 19:14 (iain)<\/b>Reinstated stair carpet riser.<\/p>

13\/03\/2025 19:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63748","activity_ticket_id":"59202","ticket_reference":"HDT60287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16829 - Fire stopping works ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/03\/25","activity_end":"2025-03-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73127","activity_notes":"Fire stopping works ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 10:28 (iain)<\/b>Fire stopping works.<\/p>

17\/03\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63749","activity_ticket_id":"59203","ticket_reference":"HDT60288","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16830 - Repairs to fire door ","ticket_address_1":"1 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1 Gerrard Place ","cs_id":"1555","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1555","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/25","activity_end":"2025-03-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73128","activity_notes":"Repairs to fire door ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2025 15:41 (travis)<\/b>Repairs to fire door push bar mechanism.<\/p>

13\/03\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63750","activity_ticket_id":"59204","ticket_reference":"HDT60289","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16801 - Replacement 10No faulty fittings as identified in emergency lighting test ","ticket_address_1":"Mercer Walk - Basement ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Mercer Walk - Basement ","cs_id":"2902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/25","activity_end":"2025-03-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73129","activity_notes":"Replacement 10No faulty fittings as identified in emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 15:47 (jane)<\/b>Starting works on Monday 17th March <\/p>

18\/03\/2025 06:53 (alan)<\/b>Quoted works <\/p>

21\/03\/2025 19:24 (alan)<\/b>Quoted works <\/p>

24\/03\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63751","activity_ticket_id":"59205","ticket_reference":"HDT60290","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16800 - Replacement of emergency light fittings ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/25","activity_end":"2025-03-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73130","activity_notes":"Replacement of emergency light fittings ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 19:24 (alan)<\/b>Quoted works <\/p>

24\/03\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63752","activity_ticket_id":"58880","ticket_reference":"HDT59965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16752 - Replacement tiled flooring to bathroom ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/03\/25","activity_end":"2025-03-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73131","activity_notes":"To load out job for Mark - Tiles on your vanReplacement tiles flooring to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

04\/03\/2025 16:16 (jane)<\/b>Requested access on Tuesday 11th March, the works will take appox three days <\/p>

04\/03\/2025 16:36 (jane)<\/b>Confirmed Tuesday 11th March with Management Keys, the works will take appox three days<\/p>

11\/03\/2025 15:41 (iain)<\/b>Load out job and supply materials.<\/p>

13\/03\/2025 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63753","activity_ticket_id":"59095","ticket_reference":"HDT60180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/25","activity_end":"2025-03-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73132","activity_notes":"ITC'sKitchen extractor making a funny noise and lamps need replacing ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:07 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:39 (jack)<\/b>Complete 220<\/p>

06\/03\/2025 15:59 (iain)<\/b>ITC'S.<\/p>

10\/03\/2025 15:51 (iain)<\/b>ITC'S.<\/p>

11\/03\/2025 10:37 (travis)<\/b>Removed secondary glazing with iain for sash window repair.<\/p>

11\/03\/2025 15:39 (iain)<\/b>ITC'S including intrumiscent strips to front door ans repairs to lounge sash windows.<\/p>

11\/03\/2025 15:40 (iain)<\/b>(Flat 3.2 16a Rupert Street ) To return. Client would like lounge floor\/skirting to be mastic sealed.<\/p>

12\/03\/2025 06:30 (michaelk)<\/b>Attended site to complete the heating system check. Replaced towel rail valves in the bathroom. 2hrs labour plus parts, total 126.80 ex vat.<\/p>

12\/03\/2025 13:43 (alan)<\/b>Look at extractor fan kitchen marking noise fault found to be fan motor Quite for replacement to follow <\/p>

14\/03\/2025 12:42 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:24 (alan)<\/b>ITC final Checks Unblocked two sinksReplace extractor fan in bathroom<\/p>

14\/03\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63754","activity_ticket_id":"59198","ticket_reference":"HDT60283","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 12th and Thursday 13th March 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/03\/25","activity_end":"2025-03-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73133","activity_notes":"For Handyman Services for Wednesday 12th and Thursday 13th March 2025","activity_timesheet":null,"ticket_notes_combined":"

07\/03\/2025 16:50 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 17:51 (michael)<\/b>(Ticket Closed)<\/p>

10\/03\/2025 11:10 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2025 14:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63755","activity_ticket_id":"59134","ticket_reference":"HDT60219","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/03\/25","activity_end":"2025-03-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73134","activity_notes":"Awaiting on access for Tuesday morning 11th March to look at the fans ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 10:19 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 10:20 (jane)<\/b>Requested access for Tuesday morning 4th March <\/p>

04\/03\/2025 08:58 (jane)<\/b>Access via Management Keys for today <\/p>

04\/03\/2025 12:22 (travis)<\/b>Attended above property with keys,Checked en suite bathroom for mould and damp and found the bathroom to be in a clean warm and dry condition with no signs of mould.Found various problems around shower in main bathroom where existing mastic seals have failed especially around external corner where water was collecting on the floor.Cut out all mastic seals internally and externally around shower tray,cleaned and dried and applied new sealant in colour to match existing.<\/p>

04\/03\/2025 16:10 (jane)<\/b>Attended above property with keys, Checked en suite bathroom for mould and damp and found the bathroom to be in a clean warm and dry condition with no signs of mould. Found various problems around shower in main bathroom where existing mastic seals have failed especially around external corner where water was collecting on the floor. Cut out all mastic seals internally and externally around shower tray, cleaned and dried and applied new sealant in colour to match existing. - Email Sent<\/b><\/p>

04\/03\/2025 16:11 (jane)<\/b>Requested access for Thursday morning 6th March for the fans <\/p>

05\/03\/2025 09:30 (jane)<\/b>Confirmed for 9am on Thursday 6th March - collect keys but knock first <\/p>

07\/03\/2025 09:56 (roy)<\/b>Collected 2 fans and fitted.In one bathroom there is no vent pipe but fitted anyway.In 2nd bathroom it has a vent pipe and fitted fan.But it won't turn off. Checked live and switch live connection but ok.Not sure if its the timer or humidity keeping it running.Said I would return later to see if it stopped but no access.Spoke to sue to rearrange for today to try and sort out<\/p>

07\/03\/2025 11:21 (roy)<\/b>Returned and had to disconnect live cable due to not sure why its running all the time.Doesn't appear to be a timer adjustment or not sure if device is faulty.I strongly recommend that another unit is ordered then for someone who knows what they are doing to fit, ie Alan. Is it the wrong unit?? It has a pull cord on it and I don't think its correct.<\/p>

10\/03\/2025 11:13 (jane)<\/b>Awaiting on access for Tuesday morning 11th March to look at the fans <\/p>

11\/03\/2025 10:42 (jane)<\/b>Access confirmed for 11am today<\/p>

11\/03\/2025 13:29 (jack)<\/b>Done 220 (sounds expensive for the time it took but materials were a lot on this as had to get 2 different types of mould sealer and mould top coat paint)<\/p>

11\/03\/2025 15:30 (alan)<\/b>Wire and set up new humidity sensitive fans<\/p>

11\/03\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63756","activity_ticket_id":"59095","ticket_reference":"HDT60180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/25","activity_end":"2025-03-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73135","activity_notes":"ITC'sTo check boiler and rads - Iain has keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:07 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:39 (jack)<\/b>Complete 220<\/p>

06\/03\/2025 15:59 (iain)<\/b>ITC'S.<\/p>

10\/03\/2025 15:51 (iain)<\/b>ITC'S.<\/p>

11\/03\/2025 10:37 (travis)<\/b>Removed secondary glazing with iain for sash window repair.<\/p>

11\/03\/2025 15:39 (iain)<\/b>ITC'S including intrumiscent strips to front door ans repairs to lounge sash windows.<\/p>

11\/03\/2025 15:40 (iain)<\/b>(Flat 3.2 16a Rupert Street ) To return. Client would like lounge floor\/skirting to be mastic sealed.<\/p>

12\/03\/2025 06:30 (michaelk)<\/b>Attended site to complete the heating system check. Replaced towel rail valves in the bathroom. 2hrs labour plus parts, total 126.80 ex vat.<\/p>

12\/03\/2025 13:43 (alan)<\/b>Look at extractor fan kitchen marking noise fault found to be fan motor Quite for replacement to follow <\/p>

14\/03\/2025 12:42 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:24 (alan)<\/b>ITC final Checks Unblocked two sinksReplace extractor fan in bathroom<\/p>

14\/03\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63757","activity_ticket_id":"59165","ticket_reference":"HDT60250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer \/dryer not draining properly.","ticket_address_1":"Flat 5","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 5","cs_id":"146","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"146","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/25","activity_end":"2025-03-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73136","activity_notes":"Washer \/dryer not draining properly.Confirmed for Thursday, 13\/03, between 12noon and 4pm, tenant may be but collect keys just in case","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 11:22 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 11:23 (jane)<\/b>Awaiting a date from Repair Aid <\/p>

06\/03\/2025 13:42 (jane)<\/b>Requested access for Thursday, 13\/03, between 12am and 4pm <\/p>

10\/03\/2025 11:01 (jane)<\/b>Chased again for access for Thursday, 13\/03, between 12am and 4pm<\/p>

10\/03\/2025 13:03 (jane)<\/b>Confirmed for Thursday, 13\/03, between 12noon and 4pm, tenant but collect keys just in case <\/p>

13\/03\/2025 15:19 (roy)<\/b>With Repair Aid<\/p>

14\/03\/2025 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63758","activity_ticket_id":"59166","ticket_reference":"HDT60251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer \/dryer not draining properly.","ticket_address_1":"Flat 6","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/25","activity_end":"2025-03-13 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73137","activity_notes":"Washer \/dryer not draining properly.Confirmed for Thursday, 13\/03, between 12noon and 4pm, tenant may be home but collect keys just in case","activity_timesheet":"2","ticket_notes_combined":"

06\/03\/2025 11:24 (System)<\/b>Ticket Created<\/p>

06\/03\/2025 13:42 (jane)<\/b>Requested access for Thursday, 13\/03, between 12am and 4pm<\/p>

10\/03\/2025 11:02 (jane)<\/b>Chased again for access for Thursday, 13\/03, between 12am and 4pm<\/p>

10\/03\/2025 13:08 (jane)<\/b>Confirmed for Thursday, 13\/03, between 12noon and 4pm, tenant may be home but collect keys just in case<\/p>

13\/03\/2025 15:18 (roy)<\/b>With Repair Aid<\/p>

14\/03\/2025 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63759","activity_ticket_id":"59096","ticket_reference":"HDT60181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/25","activity_end":"2025-03-19 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73138","activity_notes":"ITC'sCheck boiler and rads ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:09 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 14:06 (travis)<\/b>Itc works.<\/p>

06\/03\/2025 15:39 (travis)<\/b>Itc works.<\/p>

10\/03\/2025 13:47 (jane)<\/b>Fridge crisper drawer on order - 5 day lead-time <\/p>

10\/03\/2025 15:16 (jane)<\/b>New tenant on the 14th therefore all works & redec must be completed by the 13th ready for the cleaners<\/p>

12\/03\/2025 11:50 (travis)<\/b>Completion of itc works.<\/p>

14\/03\/2025 15:21 (alan)<\/b>Final checks and replace switch to mirror light in bathroom <\/p>

20\/03\/2025 13:58 (michaelk)<\/b>Completed heating system check and fitted a replacement Worcester filling key, which was found leaking. 2hrs labour plus parts, total 156.80 ex vat.<\/p>

20\/03\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63760","activity_ticket_id":"59095","ticket_reference":"HDT60180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/25","activity_end":"2025-03-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73139","activity_notes":"ITC'sHelp Iain with secondary glazing sash window repair ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:07 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:39 (jack)<\/b>Complete 220<\/p>

06\/03\/2025 15:59 (iain)<\/b>ITC'S.<\/p>

10\/03\/2025 15:51 (iain)<\/b>ITC'S.<\/p>

11\/03\/2025 10:37 (travis)<\/b>Removed secondary glazing with iain for sash window repair.<\/p>

11\/03\/2025 15:39 (iain)<\/b>ITC'S including intrumiscent strips to front door ans repairs to lounge sash windows.<\/p>

11\/03\/2025 15:40 (iain)<\/b>(Flat 3.2 16a Rupert Street ) To return. Client would like lounge floor\/skirting to be mastic sealed.<\/p>

12\/03\/2025 06:30 (michaelk)<\/b>Attended site to complete the heating system check. Replaced towel rail valves in the bathroom. 2hrs labour plus parts, total 126.80 ex vat.<\/p>

12\/03\/2025 13:43 (alan)<\/b>Look at extractor fan kitchen marking noise fault found to be fan motor Quite for replacement to follow <\/p>

14\/03\/2025 12:42 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:24 (alan)<\/b>ITC final Checks Unblocked two sinksReplace extractor fan in bathroom<\/p>

14\/03\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63761","activity_ticket_id":"59206","ticket_reference":"HDT60291","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor women\u00e2\u20ac\u2122s toilet doesn\u00e2\u20ac\u2122t close properly when not in use and one of the cabinet doors in the 3rd floor disabled toilet is hanging off 1 hinge and needs fixing.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/25","activity_end":"2025-03-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73140","activity_notes":"2nd floor womens toilet doesnt close properly when not in use and one of the cabinet doors in the 3rd floor disabled toilet is hanging off 1 hinge and needs fixing.","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2025 14:49 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 14:51 (jane)<\/b>Access arranged for early Tuesday morning 11th March, security aware <\/p>

11\/03\/2025 07:37 (travis)<\/b>Gained access to overhead closer on ladies toilet door (2nd floor), refitted closer bar and adjusted closing action, cleaned and oiled locks and latches and tested.Removed mdf cupboard door in disabled toilet (3rd floor), drilled out hinge screw holes and fitted wooden dowels, refitted hinges using original screws and tested.<\/p>

11\/03\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>

11\/03\/2025 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2025 09:41 (travis)<\/b>Closed this down twice,still on system.<\/p>

13\/03\/2025 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63762","activity_ticket_id":"59207","ticket_reference":"HDT60292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issues with gas stove ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/25","activity_end":"2025-03-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73141","activity_notes":"Issues with gas stove -Tenant home on Tuesday afternoon 11th March at 2pm - its clicking and making other weird sounds. I have had to cut the power to it for it to stop. Ive followed the owners manual instructions by cleaning it etc but it isnt stopping. Could you please send someone over to take a look at it?","activity_timesheet":null,"ticket_notes_combined":"

10\/03\/2025 16:12 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 16:15 (jane)<\/b>Tenant home for access on Tuesday afternoon 11th March at 2pm <\/p>

11\/03\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63763","activity_ticket_id":"59208","ticket_reference":"HDT60293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 2- 21A Newport Court - Room 2 lights faulty","ticket_address_1":"2nd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/25","activity_end":"2025-03-12 10:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73142","activity_notes":"Flat 2- 21A Newport Court - Room 2 lights faulty","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 08:54 (System)<\/b>Ticket Created<\/p>

12\/03\/2025 10:28 (alan)<\/b>Refix light fitting to ceiling <\/p>

12\/03\/2025 11:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63764","activity_ticket_id":"59209","ticket_reference":"HDT60294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2x hallway lights faulty ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/25","activity_end":"2025-03-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73143","activity_notes":"2x hallway lights faulty ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 09:24 (System)<\/b>Ticket Created<\/p>

12\/03\/2025 13:45 (alan)<\/b>Replace faulty light fitting in bedroom and hallway<\/p>

12\/03\/2025 15:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63765","activity_ticket_id":"59206","ticket_reference":"HDT60291","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor women\u00e2\u20ac\u2122s toilet doesn\u00e2\u20ac\u2122t close properly when not in use and one of the cabinet doors in the 3rd floor disabled toilet is hanging off 1 hinge and needs fixing.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/03\/25","activity_end":"2025-03-11 16:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73144","activity_notes":"Travis return to complete the 3rd floor disabled toilet cupboard door RH side fix. ","activity_timesheet":"2","ticket_notes_combined":"

10\/03\/2025 14:49 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 14:51 (jane)<\/b>Access arranged for early Tuesday morning 11th March, security aware <\/p>

11\/03\/2025 07:37 (travis)<\/b>Gained access to overhead closer on ladies toilet door (2nd floor), refitted closer bar and adjusted closing action, cleaned and oiled locks and latches and tested.Removed mdf cupboard door in disabled toilet (3rd floor), drilled out hinge screw holes and fitted wooden dowels, refitted hinges using original screws and tested.<\/p>

11\/03\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>

11\/03\/2025 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2025 09:41 (travis)<\/b>Closed this down twice,still on system.<\/p>

13\/03\/2025 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63766","activity_ticket_id":"59210","ticket_reference":"HDT60295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issue again - keys for access ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/25","activity_end":"2025-03-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73145","activity_notes":"Hot water issue again - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 11:34 (System)<\/b>Ticket Created<\/p>

12\/03\/2025 06:27 (michaelk)<\/b>Attended site to investigate hot water cylinder fault. The 8mmersioj thermostat was sourced and replaced along with the power supply cable which was very brittle. 3hrs labour plus parts, total 179.80 ex vat.<\/p>

12\/03\/2025 13:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63767","activity_ticket_id":"59093","ticket_reference":"HDT60178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/25","activity_end":"2025-03-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73146","activity_notes":"ITC'sNo undercabinet lights in kitchen but switch there Keys ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:03 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 11:16 (jane)<\/b>New tenant moving in on 15th March - <\/p>

28\/02\/2025 15:38 (iain)<\/b>ITC'S.<\/p>

03\/03\/2025 15:55 (iain)<\/b>ITC'S.<\/p>

05\/03\/2025 15:30 (iain)<\/b>ITC'S.<\/p>

07\/03\/2025 09:59 (roy)<\/b>Visited site but wrong size light fitting.Return Friday <\/p>

10\/03\/2025 11:17 (jane)<\/b>Returning Wednesday 12th March to fit the new light fitting <\/p>

12\/03\/2025 11:01 (michaelk)<\/b>Attended site to carry out heating system check, left fully operational. 1hr labour 55<\/p>

14\/03\/2025 12:40 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 12:41 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:27 (alan)<\/b>1. Replace driver unit for lights under kitchen cupboards 2. Replace light bedroom damaged by leak <\/p>

14\/03\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63768","activity_ticket_id":"59134","ticket_reference":"HDT60219","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"List of works ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/03\/25","activity_end":"2025-03-11 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73147","activity_notes":"List of works The following works should be carried out:Wash mould and application of bathroom paint with anti-mould additives to the ensuite bathroom.","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 10:19 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 10:20 (jane)<\/b>Requested access for Tuesday morning 4th March <\/p>

04\/03\/2025 08:58 (jane)<\/b>Access via Management Keys for today <\/p>

04\/03\/2025 12:22 (travis)<\/b>Attended above property with keys,Checked en suite bathroom for mould and damp and found the bathroom to be in a clean warm and dry condition with no signs of mould.Found various problems around shower in main bathroom where existing mastic seals have failed especially around external corner where water was collecting on the floor.Cut out all mastic seals internally and externally around shower tray,cleaned and dried and applied new sealant in colour to match existing.<\/p>

04\/03\/2025 16:10 (jane)<\/b>Attended above property with keys, Checked en suite bathroom for mould and damp and found the bathroom to be in a clean warm and dry condition with no signs of mould. Found various problems around shower in main bathroom where existing mastic seals have failed especially around external corner where water was collecting on the floor. Cut out all mastic seals internally and externally around shower tray, cleaned and dried and applied new sealant in colour to match existing. - Email Sent<\/b><\/p>

04\/03\/2025 16:11 (jane)<\/b>Requested access for Thursday morning 6th March for the fans <\/p>

05\/03\/2025 09:30 (jane)<\/b>Confirmed for 9am on Thursday 6th March - collect keys but knock first <\/p>

07\/03\/2025 09:56 (roy)<\/b>Collected 2 fans and fitted.In one bathroom there is no vent pipe but fitted anyway.In 2nd bathroom it has a vent pipe and fitted fan.But it won't turn off. Checked live and switch live connection but ok.Not sure if its the timer or humidity keeping it running.Said I would return later to see if it stopped but no access.Spoke to sue to rearrange for today to try and sort out<\/p>

07\/03\/2025 11:21 (roy)<\/b>Returned and had to disconnect live cable due to not sure why its running all the time.Doesn't appear to be a timer adjustment or not sure if device is faulty.I strongly recommend that another unit is ordered then for someone who knows what they are doing to fit, ie Alan. Is it the wrong unit?? It has a pull cord on it and I don't think its correct.<\/p>

10\/03\/2025 11:13 (jane)<\/b>Awaiting on access for Tuesday morning 11th March to look at the fans <\/p>

11\/03\/2025 10:42 (jane)<\/b>Access confirmed for 11am today<\/p>

11\/03\/2025 13:29 (jack)<\/b>Done 220 (sounds expensive for the time it took but materials were a lot on this as had to get 2 different types of mould sealer and mould top coat paint)<\/p>

11\/03\/2025 15:30 (alan)<\/b>Wire and set up new humidity sensitive fans<\/p>

11\/03\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63769","activity_ticket_id":"59122","ticket_reference":"HDT60207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16804 - Replacement washer\/dryer ","ticket_address_1":"Flat 1 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 1 Egmont House","cs_id":"1881","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/25","activity_end":"2025-03-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73148","activity_notes":"Replacement washer\/dryer Confirmed for Wed, 19th of March between 10 and 2pm Take keys but knock first - To give Repair Aid access ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2025 10:40 (jane)<\/b>Instructed Repair Aid on replacement Indesit <\/p>

10\/03\/2025 11:03 (jane)<\/b>Chased Repair Aid for a delivery date <\/p>

11\/03\/2025 13:23 (jane)<\/b>Confirmed for Wed, 19th of March between 10 and 2pm Take keys but knock first <\/p>

19\/03\/2025 13:31 (roy)<\/b>New machine fitted with Repair Aid<\/p>

19\/03\/2025 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63770","activity_ticket_id":"59211","ticket_reference":"HDT60296","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing with PAT ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/25","activity_end":"2025-03-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73149","activity_notes":"Full gas compliance testing with PAT ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 13:29 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 13:31 (jane)<\/b>Friday at 9am on 14th March - Tenant home <\/p>

13\/03\/2025 11:28 (jane)<\/b>Client confirmed 10am is fine for attendance on 14th March 2025<\/p>

17\/03\/2025 07:37 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/03\/2025 08:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63771","activity_ticket_id":"59212","ticket_reference":"HDT60297","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Light not working in disabled ground floor toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/03\/25","activity_end":"2025-03-12 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73150","activity_notes":"Light not working in disabled ground floor toilet ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 14:01 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 14:02 (jane)<\/b>Attending Wednesday morning 12th March <\/p>

12\/03\/2025 10:27 (alan)<\/b>Replace faulty light fittings in ground floor disabled wc<\/p>

12\/03\/2025 12:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63772","activity_ticket_id":"59213","ticket_reference":"HDT60298","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Description: heating needs to be turned up 3rd floor ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/25","activity_end":"2025-03-18 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73151","activity_notes":"Description: heating needs to be turned up 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 14:34 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 06:07 (michaelk)<\/b>Attended site to investigate reported heating issue to the 3rd floor. Walked all of the office areas to check on temperature. The majority of the officed have electric fan heaters, which were all operational. The areas that have radiators fitted were all operational ( apart from the radiators turned off, ie kitchen ). The plantroom was checked to confirm that the system temperature was normal along with all other plant. Left fully operational. 2hrs labour 105<\/p>

19\/03\/2025 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63773","activity_ticket_id":"59214","ticket_reference":"HDT60299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in boiler cupboard - Tenant home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/03\/25","activity_end":"2025-03-11 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73152","activity_notes":"Leak in boiler cupboard - Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 14:44 (System)<\/b>Ticket Created<\/p>

12\/03\/2025 06:25 (michaelk)<\/b>Attended site and resolved leak from underfloor manifold, left in full working order. 1hr labour 55Note; there are a lot of storage materials in the boiler cupboard, which makes it difficult to work inside. Could these be relocated?<\/p>

12\/03\/2025 13:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63774","activity_ticket_id":"59215","ticket_reference":"HDT60300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window mechanism issue plus additional list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/03\/25","activity_end":"2025-03-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73153","activity_notes":"Window mechanism issue There is a small part missing, the window cannot be positioned in "high" position (it falls and stay 10 cm from the highest point, where it should be), but without being properly blocked. See video, attached.","activity_timesheet":null,"ticket_notes_combined":"

11\/03\/2025 14:48 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 14:48 (jane)<\/b>Waiting on a date from TwentyTwenty <\/p>

14\/03\/2025 09:29 (jane)<\/b>Requested access for Thursday 20th March <\/p>

14\/03\/2025 13:48 (jane)<\/b>Confirmed for Thursday morning 20th March - Keys for access <\/p>

20\/03\/2025 15:48 (iain)<\/b>Hung mirrors.Cleared shower blokage.Refixed floor trim at front door.<\/p>

24\/03\/2025 11:36 (jane)<\/b>TwentyTwenty coming back to us this week with a date <\/p>

24\/03\/2025 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63775","activity_ticket_id":"59093","ticket_reference":"HDT60178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/03\/25","activity_end":"2025-03-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73154","activity_notes":"ITC'sTo apply mastic seal to skirting in lounge ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:03 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 11:16 (jane)<\/b>New tenant moving in on 15th March - <\/p>

28\/02\/2025 15:38 (iain)<\/b>ITC'S.<\/p>

03\/03\/2025 15:55 (iain)<\/b>ITC'S.<\/p>

05\/03\/2025 15:30 (iain)<\/b>ITC'S.<\/p>

07\/03\/2025 09:59 (roy)<\/b>Visited site but wrong size light fitting.Return Friday <\/p>

10\/03\/2025 11:17 (jane)<\/b>Returning Wednesday 12th March to fit the new light fitting <\/p>

12\/03\/2025 11:01 (michaelk)<\/b>Attended site to carry out heating system check, left fully operational. 1hr labour 55<\/p>

14\/03\/2025 12:40 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 12:41 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:27 (alan)<\/b>1. Replace driver unit for lights under kitchen cupboards 2. Replace light bedroom damaged by leak <\/p>

14\/03\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63776","activity_ticket_id":"59216","ticket_reference":"HDT60301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing GAS and PAT ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/03\/25","activity_end":"2025-03-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73155","activity_notes":"Full gas compliance testing GAS and PAT Tenant home for access Wednesday morning 12th March ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 16:40 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 16:43 (jane)<\/b>Tenant home for access Wednesday morning 12th March <\/p>

13\/03\/2025 05:37 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/03\/2025 08:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63777","activity_ticket_id":"59218","ticket_reference":"HDT60303","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16839 - Redecoration and service repairs to windows ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/03\/25","activity_end":"2025-03-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73156","activity_notes":"Service repairs to windows ","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 17:06 (jane)<\/b>All works need to be completed by 16th March <\/p>

13\/03\/2025 13:06 (travis)<\/b>Overhaul and servicing of all sash windows in property.<\/p>

16\/03\/2025 15:45 (jack)<\/b>Done<\/p>

17\/03\/2025 08:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63778","activity_ticket_id":"59218","ticket_reference":"HDT60303","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16839 - Redecoration and service repairs to windows ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"13\/03\/25","activity_end":"2025-03-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73157","activity_notes":"Redecoration","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 17:06 (jane)<\/b>All works need to be completed by 16th March <\/p>

13\/03\/2025 13:06 (travis)<\/b>Overhaul and servicing of all sash windows in property.<\/p>

16\/03\/2025 15:45 (jack)<\/b>Done<\/p>

17\/03\/2025 08:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63779","activity_ticket_id":"59219","ticket_reference":"HDT60304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Handle and blinds:","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/03\/25","activity_end":"2025-03-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73158","activity_notes":"Loose bedroom handleLonger pull beadings to roller blindsPlease arrange for either this Friday or next Wednesday where the tenant can provide access.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2025 11:20 (System)<\/b>Ticket Created<\/p>

18\/03\/2025 14:02 (jane)<\/b>Tenant home for access <\/p>

19\/03\/2025 09:27 (travis)<\/b>Attended and taken details of blind chains and parts needed for door handles.Parts on order.<\/p>

19\/03\/2025 15:10 (jane)<\/b>Blind chain on order - delivery date 25th March <\/p>

26\/03\/2025 10:59 (carly)<\/b>Please use management keys for access.<\/p>

27\/03\/2025 12:10 (travis)<\/b>Attended with keys and fitted longer blind chain in bedroom and reattached blind (tested).Removed bedroom door handle, adjusted latch depth, refitted handle with replacement screws and grub screws (tested),Cleaned work area and returned keys.<\/p>

27\/03\/2025 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63780","activity_ticket_id":"59096","ticket_reference":"HDT60181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/25","activity_end":"2025-03-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73159","activity_notes":"Final Check.ITC'sto remove curtain & rails,cabinet door above the toilet creaks when opening. Brushes on surface.Remove bathroom organizer inside of the shower cubicle.","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:09 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 14:06 (travis)<\/b>Itc works.<\/p>

06\/03\/2025 15:39 (travis)<\/b>Itc works.<\/p>

10\/03\/2025 13:47 (jane)<\/b>Fridge crisper drawer on order - 5 day lead-time <\/p>

10\/03\/2025 15:16 (jane)<\/b>New tenant on the 14th therefore all works & redec must be completed by the 13th ready for the cleaners<\/p>

12\/03\/2025 11:50 (travis)<\/b>Completion of itc works.<\/p>

14\/03\/2025 15:21 (alan)<\/b>Final checks and replace switch to mirror light in bathroom <\/p>

20\/03\/2025 13:58 (michaelk)<\/b>Completed heating system check and fitted a replacement Worcester filling key, which was found leaking. 2hrs labour plus parts, total 156.80 ex vat.<\/p>

20\/03\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63781","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"14\/03\/25","activity_end":"2025-03-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73160","activity_notes":"New decking to roof ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63782","activity_ticket_id":"59220","ticket_reference":"HDT60305","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Pest proof door.","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/03\/25","activity_end":"2025-03-13 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73161","activity_notes":"Pest proof door.","activity_timesheet":"2","ticket_notes_combined":"

12\/03\/2025 15:50 (System)<\/b>Ticket Created<\/p>

13\/03\/2025 15:21 (roy)<\/b>Sand cement step, large gap whare door closes onto step to stop rodents getting through<\/p>

13\/03\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63783","activity_ticket_id":"59221","ticket_reference":"HDT60306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redec of bathroom ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"17\/03\/25","activity_end":"2025-03-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73162","activity_notes":"Redec of bathroom - keys for access For Monday 17th March ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2025 09:50 (System)<\/b>Ticket Created<\/p>

13\/03\/2025 09:51 (jane)<\/b>keys for access For Monday 17th March <\/p>

17\/03\/2025 15:58 (jack)<\/b>260 done <\/p>

17\/03\/2025 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63784","activity_ticket_id":"58636","ticket_reference":"HDT59721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen light switches and living room ceiling lights not working ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/04\/25","activity_end":"2025-04-04 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73163","activity_notes":"Kitchen light switches and living room ceiling lights not working Can you please arrange and provide a date (after 2pm) and I will request access .","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:47 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:48 (sandra)<\/b>Lilian requested date from tenant<\/p>

09\/01\/2025 15:05 (sandra)<\/b>(Ticket Closed)<\/p>

13\/03\/2025 09:56 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/03\/2025 09:59 (jane)<\/b>To arrange and provide a date (after 2pm) and Lilian will request access .<\/p>

14\/03\/2025 16:12 (jane)<\/b>Requested access for Tuesday afternoon 18th March <\/p>

17\/03\/2025 13:45 (jane)<\/b>Tenant can provide access after 1pm on Wednesday 19th March <\/p>

19\/03\/2025 13:33 (alan)<\/b>Investigate lights not working in main room, fault fancy be switches in grid switch panelOrdered a new switch modules<\/p>

19\/03\/2025 14:41 (jane)<\/b>Investigated lights not working in main room, fault found be switches in grid switch panel Ordered a new switch modules - Email Sent<\/b><\/p>

19\/03\/2025 14:45 (jane)<\/b>Grid switches on order - 3 day lead-time <\/p>

03\/04\/2025 09:42 (alan)<\/b>Return to site and replace faulty light switch modules for lights in main room <\/p>

03\/04\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63785","activity_ticket_id":"59215","ticket_reference":"HDT60300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window mechanism issue plus additional list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/25","activity_end":"2025-03-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73164","activity_notes":"Confirmed for Thursday morning 20th March - Keys for access (To give TwenyTwenty Doors access too)Flat door , locks are stiff and doors are brushing on the door due to the bristles which I think it needs to be fitted from the inside instead.-Shower slow drainage issue. (tenant uses drainage solution)-put up mirrors on the wall (tenant requested)","activity_timesheet":"2","ticket_notes_combined":"

11\/03\/2025 14:48 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 14:48 (jane)<\/b>Waiting on a date from TwentyTwenty <\/p>

14\/03\/2025 09:29 (jane)<\/b>Requested access for Thursday 20th March <\/p>

14\/03\/2025 13:48 (jane)<\/b>Confirmed for Thursday morning 20th March - Keys for access <\/p>

20\/03\/2025 15:48 (iain)<\/b>Hung mirrors.Cleared shower blokage.Refixed floor trim at front door.<\/p>

24\/03\/2025 11:36 (jane)<\/b>TwentyTwenty coming back to us this week with a date <\/p>

24\/03\/2025 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63786","activity_ticket_id":"59222","ticket_reference":"HDT60307","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16840 - Redecoration of walls ","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"26\/03\/25","activity_end":"2025-03-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73165","activity_notes":"Redecoration of walls The tenant is moving out on the 21st of march so please can we start this on 26th of March.","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2025 10:48 (jane)<\/b>The tenant is moving out on the 21st of march so please can we start this on 26th of March.<\/p>

28\/03\/2025 08:13 (jack)<\/b>Done<\/p>

28\/03\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63787","activity_ticket_id":"59025","ticket_reference":"HDT60110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/03\/25","activity_end":"2025-03-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73166","activity_notes":"List of works - Kitchen worktop markings on wall - Splashback required (speak to Michael) - Kitchen cabinet lightings too dim and issue with closet lighting ","activity_timesheet":"2","ticket_notes_combined":"

18\/02\/2025 15:14 (System)<\/b>Ticket Created<\/p>

18\/02\/2025 15:15 (jane)<\/b>Awaiting access details from Lilian <\/p>

19\/02\/2025 10:03 (jane)<\/b>Tuesday 25th Feb at 10am - Tenant to provide access <\/p>

25\/02\/2025 12:51 (iain)<\/b>Ease and adjust wardrobe doors and washing machine cupboard door. Details of splashback taken and under unit strip lights.<\/p>

25\/02\/2025 12:53 (iain)<\/b>The existing splashback is a tile texture. The mark is a scorch. <\/p>

14\/03\/2025 10:15 (jane)<\/b>Requested access for Monday morning 17th March <\/p>

17\/03\/2025 08:19 (jane)<\/b>Confirmed for 9am this morning, tenant home for access <\/p>

17\/03\/2025 11:21 (alan)<\/b>Replace faulty LED lights under kitchen cupboards MDR has take details of splash back Cupboard light all working <\/p>

21\/03\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63788","activity_ticket_id":"59223","ticket_reference":"HDT60308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16845 - Replacement free standing washer\/dryer ","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/03\/25","activity_end":"2025-03-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73167","activity_notes":"Replacement free standing washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

13\/03\/2025 14:15 (jane)<\/b>Instructed Repair Aid to order new Hotpoint Washer\/Dryer <\/p>

20\/03\/2025 13:21 (jane)<\/b>Requested access for Wednesday, 26th of March in the afternoon 12-6pm.<\/p>

20\/03\/2025 13:41 (jane)<\/b>Confirmed for Wednesday, 26th of March in the afternoon 12-6pm.- collect keys <\/p>

26\/03\/2025 15:03 (roy)<\/b>With Repair Aid<\/p>

26\/03\/2025 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63789","activity_ticket_id":"59224","ticket_reference":"HDT60309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/04\/25","activity_end":"2025-04-16 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73168","activity_notes":"Full gas compliance testing - For Friday 21st March -at 9am - Management keys for access ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2025 14:28 (System)<\/b>Ticket Created<\/p>

13\/03\/2025 14:29 (jane)<\/b>For Friday 21st March -at 9am - Management keys for access<\/p>

17\/03\/2025 08:27 (jane)<\/b>Need to reschedule visit - <\/p>

15\/04\/2025 14:53 (jane)<\/b>Tenant will give access at 15:30pm on Wednesday 16th April <\/p>

17\/04\/2025 06:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/04\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63790","activity_ticket_id":"59225","ticket_reference":"HDT60310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16846 - Plumbing remedial works required following gas safe inspection ","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/25","activity_end":"2025-06-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73169","activity_notes":"Plumbing remedial works required following gas safe inspection ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2025 15:14 (jane)<\/b>Parts\/radiator to be ordered by M Keenan <\/p>

07\/05\/2025 10:00 (carly)<\/b>Access requested for Monday 12th May at 11am.<\/p>

09\/05\/2025 09:46 (carly)<\/b>Emailed again, requesting access for Monday 12th May.<\/p>

09\/05\/2025 11:18 (carly)<\/b>Access confirmed for Monday 12th May at 11am, tenant should be home to provide access.<\/p>

12\/05\/2025 09:48 (carly)<\/b>Tenant no longer available, need to re-arrange.<\/p>

16\/05\/2025 11:04 (carly)<\/b>Access requested for Monday 19th May at 1pm.<\/p>

16\/05\/2025 14:14 (jane)<\/b>Confirmed for Monday 19th May at 1pm.The tenant has approved to provide access.<\/p>

21\/05\/2025 10:48 (carly)<\/b>Access requested for Friday 23rd May at 11am.<\/p>

22\/05\/2025 14:22 (jane)<\/b>Parts haven't arrived yet, to reschedule <\/p>

02\/06\/2025 10:21 (carly)<\/b>Access requested for Tuesday 10th June at 9am.<\/p>

09\/06\/2025 13:23 (carly)<\/b>Follow up email sent, requesting access for tomorrow 10th June.<\/p>

09\/06\/2025 13:48 (carly)<\/b>Access confirmed for Tuesday 10th June, tenant will provide access.<\/p>

10\/06\/2025 20:55 (michaelk)<\/b>Attended site to carry out quoted work. Replace 3 column radaitor in the living room. Replaced 2 x drayton trv heads and installed wireless controller. 693.99 ex vat.<\/p>

11\/06\/2025 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63791","activity_ticket_id":"59226","ticket_reference":"HDT60311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"26 Rose Street \u00e2\u20ac\u201c re-hang the picture frame to the old position. Use screw instead of double-sided tape (as to picture)","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/03\/25","activity_end":"2025-03-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73170","activity_notes":"26 Rose Street re-hang the picture frame to the old position. Use screw instead of double-sided tape (as to picture)","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2025 15:18 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 10:54 (travis)<\/b>Collected keys and attended above property,Refitted wall hung frame using plaster board fixings and support screw.<\/p>

17\/03\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63792","activity_ticket_id":"59095","ticket_reference":"HDT60180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/25","activity_end":"2025-03-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73171","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:07 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:39 (jack)<\/b>Complete 220<\/p>

06\/03\/2025 15:59 (iain)<\/b>ITC'S.<\/p>

10\/03\/2025 15:51 (iain)<\/b>ITC'S.<\/p>

11\/03\/2025 10:37 (travis)<\/b>Removed secondary glazing with iain for sash window repair.<\/p>

11\/03\/2025 15:39 (iain)<\/b>ITC'S including intrumiscent strips to front door ans repairs to lounge sash windows.<\/p>

11\/03\/2025 15:40 (iain)<\/b>(Flat 3.2 16a Rupert Street ) To return. Client would like lounge floor\/skirting to be mastic sealed.<\/p>

12\/03\/2025 06:30 (michaelk)<\/b>Attended site to complete the heating system check. Replaced towel rail valves in the bathroom. 2hrs labour plus parts, total 126.80 ex vat.<\/p>

12\/03\/2025 13:43 (alan)<\/b>Look at extractor fan kitchen marking noise fault found to be fan motor Quite for replacement to follow <\/p>

14\/03\/2025 12:42 (iain)<\/b>ITC'S.<\/p>

14\/03\/2025 15:24 (alan)<\/b>ITC final Checks Unblocked two sinksReplace extractor fan in bathroom<\/p>

14\/03\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63793","activity_ticket_id":"59227","ticket_reference":"HDT60312","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16836 - Toilet repairs to gents toilet ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/25","activity_end":"2025-03-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73172","activity_notes":"Toilet repairs to gents toilet ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 16:52 (jane)<\/b>Updated client : We are still waiting on the push button and pneumatic flush to come into stock, will update once received<\/p>

26\/03\/2025 11:47 (carly)<\/b>Advised Bancone we will be attending early Thursday morning, 27th March.<\/p>

28\/03\/2025 06:33 (michaelk)<\/b>Attended site to complete quoted repair. Replaced grohe pneumatic push button and ideal standard syphon. Left in full working order. 179.20 ex vat.<\/p>

28\/03\/2025 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63794","activity_ticket_id":"59228","ticket_reference":"HDT60313","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Boiler not working - Keys for access after 1pm ","ticket_address_1":"Flat 304","ticket_address_2":"6 Mercers Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 304","cs_id":"3098","cs_address_2":"6 Mercers Walk ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3098","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/25","activity_end":"2025-03-14 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73173","activity_notes":"Boiler not working - Keys for access after 1pm The tenant has reported that they have no hot water and heating and this is due to no water feeding through to the system. Can this be seen too please? I understand you currently have someone on site, the tenant is in until 1pm however after that, keys can be collected from 121 Long Acre security office","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 10:42 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 07:36 (michaelk)<\/b>Attended site to investigate reported heating fault. Found the system pressure low, which required us to connect a temporary filling loop to resolve. 2hrs labour 105<\/p>

17\/03\/2025 08:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63795","activity_ticket_id":"59229","ticket_reference":"HDT60314","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet not flushing - For this afternoon - Report to Sue ","ticket_address_1":"Flat 3","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 3","cs_id":"65","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"65","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/25","activity_end":"2025-03-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73174","activity_notes":"Toilet not flushing - For this afternoon - Report to Sue ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 11:47 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 07:34 (michaelk)<\/b>Attended site to investigate toilet flush issue. The push button had broken which required replacing. Sourced part, collected and returned to site to complete the repair. 3hrs labour plus part, total 207.80 ex vat.<\/p>

17\/03\/2025 08:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63796","activity_ticket_id":"59230","ticket_reference":"HDT60315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional parts required to the boiler ","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/03\/25","activity_end":"2025-03-14 20:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73175","activity_notes":"Additional parts required to the boiler ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 13:45 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 07:31 (michaelk)<\/b>Attended site to replace the expansion vessel and to leave in full working order. 2hrs labour plus parts, total 205 ex vat.<\/p>

17\/03\/2025 08:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63797","activity_ticket_id":"59231","ticket_reference":"HDT60316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/25","activity_end":"2025-03-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73176","activity_notes":"Full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 14:17 (System)<\/b>Ticket Created<\/p>

14\/03\/2025 14:18 (jane)<\/b>Requested access for Friday morning 21st March <\/p>

14\/03\/2025 15:12 (jane)<\/b>Tenant home for access on Friday 21st March <\/p>

24\/03\/2025 08:08 (michaelk)<\/b>Completed full compliance testing 185.I will forward costs to replace the burner seal and electrodes. <\/p>

24\/03\/2025 12:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63798","activity_ticket_id":"59232","ticket_reference":"HDT60317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Tenant home for access ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/03\/25","activity_end":"2025-03-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73177","activity_notes":"No hot water - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 14:20 (System)<\/b>Ticket Created<\/p>

15\/03\/2025 09:09 (roy)<\/b>Got heating and hot water up and running but there is a zone valve that is not functioning Michael needs to attend<\/p>

17\/03\/2025 10:46 (jane)<\/b>Requested access to return on Tuesday morning 18th March <\/p>

17\/03\/2025 11:25 (jane)<\/b>Tenant to give access on Wednesday morning 19th March <\/p>

20\/03\/2025 14:04 (michaelk)<\/b>Attended site to investigate heating and hot water controls. Tested both heating and hot water operations, and found the following faults.12 litre expansion vessel floodedSwitched fused spur to the element broken.Central heating pump windings for 1 and two speeds don not work.Zone valve for the towel rail issue faulty Pressure gauge and prv faulty.I will quote to correct all faults.3hrs labour 155.Note; both heating and hot water systems are running.<\/p>

20\/03\/2025 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63799","activity_ticket_id":"59233","ticket_reference":"HDT60318","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16738 - Exterior works outside bakery","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"29\/11\/25","activity_end":"2025-11-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73178","activity_notes":"Exterior works outside bakery Option TwoTo allow to attend the above site with all necessary plant\/materials and carry out protection works asrequired,To carry out preparation works to water damaged areas to plinth, scrape back, apply stain sealer, fill andmake good. Apply 2No: coats of colour match weather-shield emulsion to complete plinthTo also allow to carry out preparation works to walls and plinths to areas as directed on Mercer Street andapply 2No coats of colour match weather-shield emulsionRemove all protection and clean all working areas on completion.","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 11:32 (jane)<\/b>Email sent to client : Can you kindly confirm the sample that Jack recently applied and as advised we would like to start the works on Monday 7th April <\/p>

09\/04\/2025 13:28 (jane)<\/b>Chased PO today <\/p>

09\/04\/2025 15:57 (jane)<\/b>job on hold due to scaffolding being in place for 12 weeks <\/p>

26\/11\/2025 16:01 (jack)<\/b>Done<\/p>

26\/11\/2025 16:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63800","activity_ticket_id":"59234","ticket_reference":"HDT60319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/25","activity_end":"2025-03-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73179","activity_notes":"List of works 1) The water temperature\/pressure of the bathroom sink is slightly wonky. The pressure is fine for hot water but almost a trickle for cold. I remember showing one of the repairmen this a while ago but I think he forgot to follow up. Not a huge issue.","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 15:23 (System)<\/b>Ticket Created<\/p>

14\/03\/2025 15:25 (jane)<\/b>Requested access for Tuesday morning 18th March <\/p>

17\/03\/2025 10:16 (jane)<\/b>Tenant can provide access on Tuesday morning 18th March at 9am <\/p>

17\/03\/2025 10:30 (jane)<\/b>Tenant to give access on Tuesday afternoon 18th March <\/p>

19\/03\/2025 06:03 (michaelk)<\/b>Attended site to investigate reported issues with the basin tap and shower. The tap cartridge was removed and cleaned which resolved the tenants issue. The shower diverter and thermostatic cartridge was removed to match, then re-assembled. Replacement parts will be quoted. 2hrs labour 105<\/p>

19\/03\/2025 06:50 (alan)<\/b>Replace 2 faulty dimmer modules to lights in flat <\/p>

19\/03\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63801","activity_ticket_id":"59234","ticket_reference":"HDT60319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/25","activity_end":"2025-03-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73180","activity_notes":"List of works 2) Some of the knobs on a few of the light switches are loose and occasionally fall off. I think they just need to be glued back on ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 15:23 (System)<\/b>Ticket Created<\/p>

14\/03\/2025 15:25 (jane)<\/b>Requested access for Tuesday morning 18th March <\/p>

17\/03\/2025 10:16 (jane)<\/b>Tenant can provide access on Tuesday morning 18th March at 9am <\/p>

17\/03\/2025 10:30 (jane)<\/b>Tenant to give access on Tuesday afternoon 18th March <\/p>

19\/03\/2025 06:03 (michaelk)<\/b>Attended site to investigate reported issues with the basin tap and shower. The tap cartridge was removed and cleaned which resolved the tenants issue. The shower diverter and thermostatic cartridge was removed to match, then re-assembled. Replacement parts will be quoted. 2hrs labour 105<\/p>

19\/03\/2025 06:50 (alan)<\/b>Replace 2 faulty dimmer modules to lights in flat <\/p>

19\/03\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63802","activity_ticket_id":"59235","ticket_reference":"HDT60320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 3, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_id":"3092","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/03\/25","activity_end":"2025-03-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73181","activity_notes":"Washing machine issue Our housekeeper reported that the washer door is malfunctioning and shows that the door cannot be locked. We have replaced the washer door lock mechanism in hopes to sort it. Unfortunately, the washer display still shows error that the door cannot be locked.","activity_timesheet":null,"ticket_notes_combined":"

14\/03\/2025 15:28 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 14:11 (jane)<\/b>Requested access for Wed, 19th of March in the afternoon 12-6pm<\/p>

17\/03\/2025 14:20 (jane)<\/b>Confirmed for Wed, 19th of March in the afternoon 12-6pmCall Adriana on arrival - 07340 565962 <\/p>

20\/03\/2025 09:31 (jane)<\/b>(Ticket Closed)<\/p>

20\/03\/2025 09:39 (roy)<\/b>With Repair Aid<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63803","activity_ticket_id":"59236","ticket_reference":"HDT60321","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replace blown lamp to rear staircase ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/03\/25","activity_end":"2025-03-14 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73182","activity_notes":"Replace blown lamp to rear staircase ","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 15:57 (System)<\/b>Ticket Created<\/p>

14\/03\/2025 16:45 (alan)<\/b>Replace blown lamps on rear staircase <\/p>

14\/03\/2025 18:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63804","activity_ticket_id":"59120","ticket_reference":"HDT60205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb issue in the corridor and bedroom shutter needs fixing - Management keys for access this afternoon ","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/25","activity_end":"2025-03-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73183","activity_notes":"Access confirmed for Friday morning 21st March with Management Keys Can we please make sure that all holes after changing the blinds are covered and painted","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2025 09:24 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 13:44 (alan)<\/b>Take measurements of blind for replacement due to blind cord being brokeOrder replacement lamps for downlights Parts due in at WF Tuesday morning<\/p>

28\/02\/2025 15:49 (jane)<\/b>Took measurements of blind for replacement due to blind cord being broke, blind on order, anticipated delivery date 11th MarchOrdered replacement lamps for downlights - Email Sent<\/b><\/p>

11\/03\/2025 14:24 (jane)<\/b>Requested access for Friday morning 14th March to fit the new lamps <\/p>

11\/03\/2025 15:33 (jane)<\/b>Keys for access for Friday morning 14th March to fit the new lamps <\/p>

14\/03\/2025 15:20 (alan)<\/b>Return to site replace lamp in hallway and replace faulty lamp holder in bathroom light <\/p>

14\/03\/2025 16:01 (jane)<\/b>Returned to site replaced lamp in hallway and replaced faulty lamp holder in bathroom light - Email Sent<\/b><\/p>

20\/03\/2025 16:09 (jane)<\/b>Requested access for Friday morning 21st March to fit the new blind <\/p>

20\/03\/2025 16:22 (jane)<\/b>Access confirmed for Friday morning 21st March - Management Keys for access Can we please make sure that all holes after changing the blinds are covered and painted<\/p>

21\/03\/2025 12:52 (iain)<\/b>Replacement blind.<\/p>

21\/03\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63805","activity_ticket_id":"59237","ticket_reference":"HDT60322","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"List of works ","ticket_address_1":"Flat 203","ticket_address_2":"6 Mercer Walk","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 203","cs_id":"3099","cs_address_2":"6 Mercer Walk","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3099","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/25","activity_end":"2025-03-17 18:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73184","activity_notes":"List of works The tenant has reported that there is no electricity to any of the appliances and their toilet seat is off of its hinges. Can this be seen too please? Management keys can be collected from the onsite security office in 121 Long Acre. Yenssi Mckenzie-Graham T: 0207 861 5111","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 16:39 (System)<\/b>Ticket Created<\/p>

15\/03\/2025 09:07 (roy)<\/b>Attended late and reset power to kitchen appliances But toilet seat has no fixings. Needs new<\/p>

17\/03\/2025 08:16 (jane)<\/b>Attended late and reset power to kitchen appliances but toilet seat has no fixings, to order replacement - Email Sent<\/b><\/p>

17\/03\/2025 16:10 (roy)<\/b>Replaced toilet seat<\/p>

17\/03\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63806","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/03\/25","activity_end":"2025-03-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73185","activity_notes":"New decking to roof ","activity_timesheet":null,"ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63807","activity_ticket_id":"59232","ticket_reference":"HDT60317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Tenant home for access ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/25","activity_end":"2025-03-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73186","activity_notes":"Got heating and hot water up and running but there is a zone valve that is not functioning Michael needs to attend","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 14:20 (System)<\/b>Ticket Created<\/p>

15\/03\/2025 09:09 (roy)<\/b>Got heating and hot water up and running but there is a zone valve that is not functioning Michael needs to attend<\/p>

17\/03\/2025 10:46 (jane)<\/b>Requested access to return on Tuesday morning 18th March <\/p>

17\/03\/2025 11:25 (jane)<\/b>Tenant to give access on Wednesday morning 19th March <\/p>

20\/03\/2025 14:04 (michaelk)<\/b>Attended site to investigate heating and hot water controls. Tested both heating and hot water operations, and found the following faults.12 litre expansion vessel floodedSwitched fused spur to the element broken.Central heating pump windings for 1 and two speeds don not work.Zone valve for the towel rail issue faulty Pressure gauge and prv faulty.I will quote to correct all faults.3hrs labour 155.Note; both heating and hot water systems are running.<\/p>

20\/03\/2025 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63808","activity_ticket_id":"59238","ticket_reference":"HDT60323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16848 - Replacement bathroom extractor fan ","ticket_address_1":"Flat 1.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.2","cs_id":"23","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"23","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/03\/25","activity_end":"2025-03-27 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73187","activity_notes":"Replacement bathroom extractor fan ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 14:19 (jane)<\/b>Requested access for Thursday morning 27th March <\/p>

27\/03\/2025 14:21 (alan)<\/b>Replace bathroom extractor fan <\/p>

27\/03\/2025 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63809","activity_ticket_id":"59239","ticket_reference":"HDT60324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/25","activity_end":"2025-03-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73188","activity_notes":"To attend to leak I think there was a leak from the washer machine into the Flat below.It occurred previously but the appliance engineer replaced the hose. Thos was about 6 months ago.Can you arrange for a plumber to investigate.","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 10:00 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 10:01 (jane)<\/b>Attending this morning <\/p>

18\/03\/2025 06:14 (michaelk)<\/b>Attended site to investigate water leak into the lower flat. We ran all the services in the kitchen above floor level but could find no cause 9f the leak. The washing machine was filled and drained but again could find no issue. The leak downstairs is directly below the living room radiator and i did find that the heating system had lost pressure. The pressure was put back to normal so that further monitoring could be carried out. 2hrs labour 105I have ordered.a system sealer <\/p>

18\/03\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>

18\/03\/2025 16:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/03\/2025 16:33 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

19\/03\/2025 12:17 (jane)<\/b>Requested access for Wed, 26th of March in the afternoon 12-6 pm<\/p>

19\/03\/2025 14:13 (jane)<\/b>Confirmed for Wednesday 26th March - 12-6pm, Tenant has been informed.Please collect keys in case the tenant is not around.<\/p>

26\/03\/2025 18:22 (roy)<\/b>With Repair Aid<\/p>

27\/03\/2025 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63810","activity_ticket_id":"59240","ticket_reference":"HDT60325","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services on Wednesday 19th March and Thursday 20th March ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/03\/25","activity_end":"2025-03-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73189","activity_notes":"To carry out Handyman Services on Wednesday 19th March and Thursday 20th March ","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2025 10:14 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 12:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63811","activity_ticket_id":"59241","ticket_reference":"HDT60326","ticket_client":"1961","client_name":"August Equity","ticket_title":"There is a terrible smell in the womens\u00e2\u20ac\u2122 toilet. ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/03\/25","activity_end":"2025-03-17 15:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73190","activity_notes":"There is a terrible smell in the womens toilet. ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 10:40 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 14:47 (iain)<\/b>Ammonia smell in ladies toilet.Removed panels and checked all areas and pipework. There is a vent pipe. Flushed disin3 through all pipework.<\/p>

17\/03\/2025 16:50 (jane)<\/b>(Ticket Closed)<\/p>

18\/03\/2025 15:57 (iain)<\/b>Replaced air admittance valve to vent pipe.<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63812","activity_ticket_id":"59097","ticket_reference":"HDT60182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/04\/25","activity_end":"2025-04-04 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73191","activity_notes":"ITC'sTo check lights not working - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:10 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 06:54 (alan)<\/b>Replace blown lamps in flat To return to do final checks once works are completed <\/p>

19\/03\/2025 15:46 (iain)<\/b>ITC'S.<\/p>

21\/03\/2025 08:08 (michaelk)<\/b>Attended site to run the heating system and check for any faults. Drained the boiler and re-pressurised the expansion vessel. Left in full working order. 2hrs labour 105<\/p>

04\/04\/2025 11:11 (alan)<\/b>Final checks <\/p>

04\/04\/2025 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63813","activity_ticket_id":"59242","ticket_reference":"HDT60327","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To re-install metal plate to scissor lift wall.","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/03\/25","activity_end":"2025-03-18 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73192","activity_notes":"To re-install metal plate to scissor lift wall.","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 13:14 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 15:00 (travis)<\/b>Attended and gained access to bin store lift,Removed damaged protective metal plate from site and hammered back into original shape,will return to fit tomorrow afternoon.<\/p>

18\/03\/2025 10:26 (travis)<\/b>Gained access to rear of property and refitted edging plates using metal screws.<\/p>

18\/03\/2025 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63814","activity_ticket_id":"59243","ticket_reference":"HDT60328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To help tenant with settings for the boiler - Flat 4, 21 Catherine Street ","ticket_address_1":"Flat 4","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"1670","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1670","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/25","activity_end":"2025-03-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73193","activity_notes":"To help tenant with settings for the boiler The timer of the boiler for heating is a mystery to me....The radiators come on in the middle of the night and not when I am home of a chilly evening. I know its getting towards warmer weather but I wonder if there is a technician working in the area, if he could come and re-programme so the radiators come on during the day for a regular amount of time to keep the temperature around 21-22.There is a calibrated dial ( two calibrations!!) and no manual for this new boiler. ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 13:21 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 13:22 (jane)<\/b>Requested access for Tuesday morning 18th March <\/p>

18\/03\/2025 10:49 (jane)<\/b>Requested access for Friday morning 21st March <\/p>

24\/03\/2025 08:07 (michaelk)<\/b>Attended site to investigate h3ating controls. The boiler is fitted with a mechanical timer which requires replacing, due to age. I will forward a quote to upgrade tona wireless programmable thermostat. 1hr labour 55.Note; the tenant currently has control via the thermostat.<\/p>

24\/03\/2025 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63815","activity_ticket_id":"59244","ticket_reference":"HDT60329","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install 3 metal corner pieces to wall and flatten out metal plate. ","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/03\/25","activity_end":"2025-03-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73194","activity_notes":"To install 3 metal corner pieces to wall and flatten out metal plate. ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 13:33 (System)<\/b>Ticket Created<\/p>

18\/03\/2025 15:53 (iain)<\/b>Made good walls, flattened metal sheeting and fitted metal corner profiles.<\/p>

18\/03\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63816","activity_ticket_id":"59245","ticket_reference":"HDT60330","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"\u00e2\u20ac\u00a2\tFlat 301: toilet seat loose - Tenant home for access ","ticket_address_1":"Flat 301","ticket_address_2":"6 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 301","cs_id":"3100","cs_address_2":"6 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3100","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/25","activity_end":"2025-03-17 14:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73195","activity_notes":"Flat 301: toilet seat loose - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 13:52 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 16:09 (roy)<\/b>Refixed toilet seat<\/p>

17\/03\/2025 16:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63817","activity_ticket_id":"59246","ticket_reference":"HDT60331","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"\u00e2\u20ac\u00a2\tFlat 202: balcony door stiff\/not opening and hob not getting power - Tenant home for access ","ticket_address_1":"Flat 202 ","ticket_address_2":"6 Mercer Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 202 ","cs_id":"3101","cs_address_2":"6 Mercer Street","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/03\/25","activity_end":"2025-03-17 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73196","activity_notes":"Flat 202: balcony door stiff\/not opening and hob not getting power - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 14:03 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 16:09 (roy)<\/b>Hob working okBalcony door not shutting properly and need R&B. Frameis moving in\/out which is stopping door shutting.Also crack in glass that tenant reported to Angelica.Tenant also report part of floor is lifting. I believe the fit out contractors should retutn<\/p>

19\/03\/2025 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63818","activity_ticket_id":"59247","ticket_reference":"HDT60332","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Commercial Handyman Services - For Friday 21st March ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"21\/03\/25","activity_end":"2025-03-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73197","activity_notes":"Commercial Handyman Services - For Friday 21st March ","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2025 14:16 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 14:17 (jane)<\/b>Commercial Handyman Services - For Friday 21st March<\/p>

21\/03\/2025 17:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63819","activity_ticket_id":"59235","ticket_reference":"HDT60320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 3, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_id":"3092","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/25","activity_end":"2025-03-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73198","activity_notes":"Washing machine issue Our housekeeper reported that the washer door is malfunctioning and shows that the door cannot be locked. We have replaced the washer door lock mechanism in hopes to sort it. Unfortunately, the washer display still shows error that the door cannot be locked.Confirmed for Wed, 19th of March in the afternoon 12-6pm Call Adriana on arrival - 07340 565962","activity_timesheet":"2","ticket_notes_combined":"

14\/03\/2025 15:28 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 14:11 (jane)<\/b>Requested access for Wed, 19th of March in the afternoon 12-6pm<\/p>

17\/03\/2025 14:20 (jane)<\/b>Confirmed for Wed, 19th of March in the afternoon 12-6pmCall Adriana on arrival - 07340 565962 <\/p>

20\/03\/2025 09:31 (jane)<\/b>(Ticket Closed)<\/p>

20\/03\/2025 09:39 (roy)<\/b>With Repair Aid<\/p>","ticket_full_notes_text":"","ticket_created":"14\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63820","activity_ticket_id":"59248","ticket_reference":"HDT60333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water pump and shower making loud noise ","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/03\/25","activity_end":"2025-03-17 17:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73199","activity_notes":"Water pump and shower making loud noise ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 14:25 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 14:26 (jane)<\/b>Tenant home for access this afternoon <\/p>

18\/03\/2025 06:06 (michaelk)<\/b>Attended site to investigate noise. Found that the noise was the tap insert in the kitchen mixer. The insert was removed and any debris was cleared. The tap was assembled and tested, leaving in fullnworking order. 2hrs labour 105.Note; I have ordered an insert to keep in stock.<\/p>

18\/03\/2025 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63821","activity_ticket_id":"59249","ticket_reference":"HDT60334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16847 - Repairs to boiler ","ticket_address_1":"townhouse ","ticket_address_2":"23 Rathbone Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1T 1HZ","cs_address_1":"townhouse ","cs_id":"3067","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"3067","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/04\/25","activity_end":"2025-04-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73200","activity_notes":"Repairs to boiler ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 14:31 (jane)<\/b>For Thursday morning 20th April from 9am, tenant to give access <\/p>

21\/03\/2025 08:16 (michaelk)<\/b>Attended site to replace all boiler spares and chemical to the heating system as quoted. The access panels requiresd were unfortunately too large to install. I have arranged smaller access panels and will return to fit. The boiler spares were fitted and the system sealer was added. The system and boiler was vented and left fully operational. 4hrs labour plus parts, total 314 ex vat.<\/p>

09\/04\/2025 11:21 (carly)<\/b>Requested access for Monday 14th April.<\/p>

14\/04\/2025 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63822","activity_ticket_id":"59250","ticket_reference":"HDT60335","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Commercial Handyman Services for Friday 28th March ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"28\/03\/25","activity_end":"2025-03-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73201","activity_notes":"Commercial Handyman Services for Friday 28th March ","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2025 15:14 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 15:14 (jane)<\/b>Commercial Handyman Services for Friday 28th March <\/p>

01\/04\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63823","activity_ticket_id":"59251","ticket_reference":"HDT60336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wall lights are out ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/25","activity_end":"2025-04-01 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73202","activity_notes":"Wall lights are out ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 15:25 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 06:52 (alan)<\/b>Found 4 wall lights not to be working and 2 downlights not to be working. Order replacement parts <\/p>

19\/03\/2025 10:20 (jane)<\/b>Found 4 wall lights not to be working and 2 downlights not to be working. Have ordered replacement parts - Email Sent<\/b><\/p>

01\/04\/2025 09:53 (alan)<\/b>Return to site replace blown lamps in wall lights as needed and replace 2 faulty LED downlights Photos sent on separate email <\/p>

02\/04\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63824","activity_ticket_id":"59252","ticket_reference":"HDT60337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wall lights are out ","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/03\/25","activity_end":"2025-03-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73203","activity_notes":"Wall lights are out ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 15:27 (System)<\/b>Ticket Created<\/p>

18\/03\/2025 11:20 (alan)<\/b>Replace blown lamps to wall light <\/p>

18\/03\/2025 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63825","activity_ticket_id":"59253","ticket_reference":"HDT60338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wall lights are out ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/25","activity_end":"2025-03-21 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73204","activity_notes":"Wall lights are out ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 15:30 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 15:03 (alan)<\/b>Replace blown lamps in wall light as needed and replace faulty diver unit to downlighter in reception <\/p>

24\/03\/2025 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63826","activity_ticket_id":"59254","ticket_reference":"HDT60339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wall lights are out ","ticket_address_1":"32 Wellington Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"32 Wellington Street","cs_id":"987","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"987","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/03\/25","activity_end":"2025-03-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73205","activity_notes":"Wall lights are out ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 15:31 (System)<\/b>Ticket Created<\/p>

18\/03\/2025 10:30 (alan)<\/b>Found 4 fittings to be faulty 4 replacements fittings on order<\/p>

18\/03\/2025 13:28 (jane)<\/b>4No x new lights on order - Email Sent<\/b><\/p>

01\/04\/2025 08:30 (alan)<\/b>Return to site and replace 4 faulty light fittings in common parts <\/p>

02\/04\/2025 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63827","activity_ticket_id":"59255","ticket_reference":"HDT60340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement single roller blind ","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/25","activity_end":"2025-03-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73206","activity_notes":"Replacement single roller blind ","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 16:35 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 16:37 (jane)<\/b>Blind on order - anticipated dispatch date 24th March <\/p>

20\/03\/2025 16:14 (jane)<\/b>Requested access for Friday afternoon 21st March <\/p>

20\/03\/2025 16:48 (jane)<\/b>Tenant can provide access on Friday 21st March between 1 and 2pm <\/p>

21\/03\/2025 15:21 (iain)<\/b>Supply and fit new blind.<\/p>

21\/03\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63828","activity_ticket_id":"59113","ticket_reference":"HDT60198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of work 10th March with keys - To meet Lilian on site at 9am ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/03\/25","activity_end":"2025-03-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73207","activity_notes":"-Faulty Kitchen switchAlso Lilian wants the hallway switches to be replaced in silver (Travis took pics)","activity_timesheet":"2","ticket_notes_combined":"

27\/02\/2025 09:33 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 12:57 (travis)<\/b>Measured for new blinds in bedroom and living room,Measured for new oven housing,Taken details of light switches and passed information to office,Removed faulty glass tiles from around wall hung toilet, cleaned off wall area and back of tiles,refitted tiles into place,grouted and new mastic seals around toilet.<\/p>

11\/03\/2025 14:56 (jane)<\/b>Ordering new fridge freezer hinges and oven housing <\/p>

11\/03\/2025 15:19 (jane)<\/b>Oven housing and hinges for fridge freezer on order <\/p>

19\/03\/2025 12:42 (carly)<\/b>Requested access for Wednesday morning 26th March 2025.<\/p>

19\/03\/2025 14:30 (jane)<\/b>Confirmed for Wednesday 26th March at 9am, keys for access <\/p>

26\/03\/2025 12:15 (travis)<\/b>Replacement of oven housing,Replacement of F\/freezer hinges.<\/p>

26\/03\/2025 15:53 (alan)<\/b>Remove oven and reinstall once Travis has carried out works Replace broken light switch modules<\/p>

26\/03\/2025 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63829","activity_ticket_id":"59256","ticket_reference":"HDT60341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Entrance door issue ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_id":"2980","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/03\/25","activity_end":"2025-03-18 12:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73208","activity_notes":"Main Entrance door issue We need to ensure it shuts firmly please.","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 10:05 (System)<\/b>Ticket Created<\/p>

18\/03\/2025 12:15 (travis)<\/b>Attended and adjusted main floor fitted door closer,tested and lubricated all moving parts.<\/p>

18\/03\/2025 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63830","activity_ticket_id":"59257","ticket_reference":"HDT60342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/03\/25","activity_end":"2025-03-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73209","activity_notes":"List of works - Faulty dimmer switches","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 10:23 (System)<\/b>Ticket Created<\/p>

18\/03\/2025 10:26 (jane)<\/b>Requested access for Thursday afternoon 20th March <\/p>

19\/03\/2025 09:41 (carly)<\/b>Tenant to provide access on Monday 24th March at 9am.<\/p>

24\/03\/2025 12:24 (iain)<\/b>Cleared blokage to bathroom basin. Took details of stain on ceiling and will return with suitable ladders to gain access to the roof.<\/p>

24\/03\/2025 15:04 (alan)<\/b>Replace 3 faulty dimmer switch modules for lights in main room <\/p>

24\/03\/2025 15:57 (jane)<\/b>Replaced 3 faulty dimmer switch modules for lights in main room - Email Sent<\/b><\/p>

27\/03\/2025 15:33 (iain)<\/b>Investigate stain on ceiling.<\/p>

27\/03\/2025 15:47 (jane)<\/b>Requested access for Friday morning 28th March to access roof door at 66 Shaftesbury Avenue <\/p>

28\/03\/2025 10:52 (iain)<\/b>Gained access to roof. 1 slate dropped and 1 slate missing. Refixed slate. Will return with replacement slate.<\/p>

04\/04\/2025 12:25 (iain)<\/b>Supply and fit new roof slate.<\/p>

05\/04\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63831","activity_ticket_id":"59257","ticket_reference":"HDT60342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/04\/25","activity_end":"2025-04-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73210","activity_notes":"Requested access for Friday morning 28th March to access roof door at 66 Shaftesbury Avenue ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 10:23 (System)<\/b>Ticket Created<\/p>

18\/03\/2025 10:26 (jane)<\/b>Requested access for Thursday afternoon 20th March <\/p>

19\/03\/2025 09:41 (carly)<\/b>Tenant to provide access on Monday 24th March at 9am.<\/p>

24\/03\/2025 12:24 (iain)<\/b>Cleared blokage to bathroom basin. Took details of stain on ceiling and will return with suitable ladders to gain access to the roof.<\/p>

24\/03\/2025 15:04 (alan)<\/b>Replace 3 faulty dimmer switch modules for lights in main room <\/p>

24\/03\/2025 15:57 (jane)<\/b>Replaced 3 faulty dimmer switch modules for lights in main room - Email Sent<\/b><\/p>

27\/03\/2025 15:33 (iain)<\/b>Investigate stain on ceiling.<\/p>

27\/03\/2025 15:47 (jane)<\/b>Requested access for Friday morning 28th March to access roof door at 66 Shaftesbury Avenue <\/p>

28\/03\/2025 10:52 (iain)<\/b>Gained access to roof. 1 slate dropped and 1 slate missing. Refixed slate. Will return with replacement slate.<\/p>

04\/04\/2025 12:25 (iain)<\/b>Supply and fit new roof slate.<\/p>

05\/04\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63832","activity_ticket_id":"59258","ticket_reference":"HDT60343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16784 - Replacement lights and toilet repairs ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/04\/25","activity_end":"2025-04-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73211","activity_notes":"Replacement lights ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2025 16:17 (jane)<\/b>16No x dimmable downlights on order - 3\/5 day lead-time <\/p>

01\/04\/2025 11:33 (carly)<\/b>Requested access for Friday 4th April at 9am.<\/p>

03\/04\/2025 14:59 (jane)<\/b>Requested access for Wednesday morning 9th April (tenant not available this Friday)<\/p>

03\/04\/2025 15:35 (jane)<\/b>Confirmed for Wednesday morning 9th April for Management keys <\/p>

03\/04\/2025 15:37 (jane)<\/b>Confirmed for Wednesday morning 9th April with Management keys <\/p>

10\/04\/2025 09:21 (alan)<\/b>Quoted works <\/p>

11\/04\/2025 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63833","activity_ticket_id":"59258","ticket_reference":"HDT60343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16784 - Replacement lights and toilet repairs ","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/25","activity_end":"2025-04-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73212","activity_notes":"Replacement lights and toilet repairs ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 16:17 (jane)<\/b>16No x dimmable downlights on order - 3\/5 day lead-time <\/p>

01\/04\/2025 11:33 (carly)<\/b>Requested access for Friday 4th April at 9am.<\/p>

03\/04\/2025 14:59 (jane)<\/b>Requested access for Wednesday morning 9th April (tenant not available this Friday)<\/p>

03\/04\/2025 15:35 (jane)<\/b>Confirmed for Wednesday morning 9th April for Management keys <\/p>

03\/04\/2025 15:37 (jane)<\/b>Confirmed for Wednesday morning 9th April with Management keys <\/p>

10\/04\/2025 09:21 (alan)<\/b>Quoted works <\/p>

11\/04\/2025 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63834","activity_ticket_id":"59259","ticket_reference":"HDT60344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Further boiler issues.","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/03\/25","activity_end":"2025-03-18 13:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73213","activity_notes":"Further boiler issues.came home from work at 9pm, as usual: no hot water. the boiler seems to be working with normal temperature and pressure values but not hot water is coming out of the shower. im not gonna spend energy chatting with you as youve proven to be absolutely useless: a week and a half later, countless discussions with you, 6 or 7 visits from services (where most times i was told the problem was solved), still no hot water. we landed rocket on the Moon in 1969 but clearly this is one step above. ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 11:51 (System)<\/b>Ticket Created<\/p>

18\/03\/2025 15:30 (michaelk)<\/b>Attended site to investigate no hot water fault. Found the boiler at normal operating pressure, however the boiler wasn't responding to in dhw mode. I removed the hot water turbine and found that there was some debris causing a blockage.( see attatched )This was removed and the boiler was left running fully operational on both heating and hot water. 2hrs labour 105<\/p>

18\/03\/2025 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63835","activity_ticket_id":"59260","ticket_reference":"HDT60345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/05\/25","activity_end":"2025-05-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73214","activity_notes":"List of works.Windows - Reinstate all restrictors (restrictors with tenant) - Reinstate\/replace handles & missing partsBathroom - Re grout floor tiles to main bathroom. - Shower outlet missing part?? - Check silicon around the shower - Top bathroom broken tiles \/ faulty flush plateElectrical - check all dimmer switches and replace missing knobs. - Investigate cables running along the staircase up to the 3rd Floor. - Loose ceiling light fittingsTo reinstate integrated fridge\/freezer door .(pls check with Travis where he left the door)To investigate leak stained ceiling on 2nd floor bedroom corner & above the fridge freezer.Gas engineer to investigate leaking radiator in the living room.","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2025 12:16 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 11:09 (carly)<\/b>Requested access for Tuesday 1st April 2025.<\/p>

26\/03\/2025 15:45 (jane)<\/b>Update from client : Please put this on hold till May.The tenant is moving out and he would like this done when he's out of the property.<\/p>

02\/05\/2025 10:34 (jane)<\/b>We are carrying out the ITCs here on 13th MAY <\/p>

06\/05\/2025 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63836","activity_ticket_id":"59260","ticket_reference":"HDT60345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/25","activity_end":"2025-05-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73215","activity_notes":"List of works.Windows - Reinstate all restrictors (restrictors with tenant) - Reinstate\/replace handles & missing partsBathroom - Re grout floor tiles to main bathroom. - Shower outlet missing part?? - Check silicon around the shower - Top bathroom broken tiles \/ faulty flush plateElectrical - check all dimmer switches and replace missing knobs. - Investigate cables running along the staircase up to the 3rd Floor. - Loose ceiling light fittingsTo reinstate integrated fridge\/freezer door .(pls check with Travis where he left the door)To investigate leak stained ceiling on 2nd floor bedroom corner & above the fridge freezer.Gas engineer to investigate leaking radiator in the living room.","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2025 12:16 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 11:09 (carly)<\/b>Requested access for Tuesday 1st April 2025.<\/p>

26\/03\/2025 15:45 (jane)<\/b>Update from client : Please put this on hold till May.The tenant is moving out and he would like this done when he's out of the property.<\/p>

02\/05\/2025 10:34 (jane)<\/b>We are carrying out the ITCs here on 13th MAY <\/p>

06\/05\/2025 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63837","activity_ticket_id":"59260","ticket_reference":"HDT60345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/25","activity_end":"2025-05-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73216","activity_notes":"List of works.Windows - Reinstate all restrictors (restrictors with tenant) - Reinstate\/replace handles & missing partsBathroom - Re grout floor tiles to main bathroom. - Shower outlet missing part?? - Check silicon around the shower - Top bathroom broken tiles \/ faulty flush plateElectrical - check all dimmer switches and replace missing knobs. - Investigate cables running along the staircase up to the 3rd Floor. - Loose ceiling light fittingsTo reinstate integrated fridge\/freezer door .(pls check with Travis where he left the door)To investigate leak stained ceiling on 2nd floor bedroom corner & above the fridge freezer.Gas engineer to investigate leaking radiator in the living room.","activity_timesheet":null,"ticket_notes_combined":"

18\/03\/2025 12:16 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 11:09 (carly)<\/b>Requested access for Tuesday 1st April 2025.<\/p>

26\/03\/2025 15:45 (jane)<\/b>Update from client : Please put this on hold till May.The tenant is moving out and he would like this done when he's out of the property.<\/p>

02\/05\/2025 10:34 (jane)<\/b>We are carrying out the ITCs here on 13th MAY <\/p>

06\/05\/2025 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63838","activity_ticket_id":"59261","ticket_reference":"HDT60346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16843 - Replacement wooden blind ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/07\/25","activity_end":"2025-07-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73217","activity_notes":"Replacement wooden blind ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 14:36 (jane)<\/b>2No x engineers required as large blind <\/p>

20\/03\/2025 14:02 (jane)<\/b>New blind on order - anticipated dispatch date 27th March <\/p>

28\/03\/2025 09:53 (carly)<\/b>Requested access for Tuesday 1st April at 9am.<\/p>

28\/03\/2025 14:07 (jane)<\/b> Confirmed for Tuesday 1st April at 9am - access with management keys <\/p>

31\/03\/2025 15:57 (carly)<\/b>Client has put the job on hold for now, until the tenant confirms their availability to be present.<\/p>

02\/05\/2025 10:31 (jane)<\/b>Chased client for an update <\/p>

20\/05\/2025 10:10 (carly)<\/b>Access requested for Wednesday 28th May at 9am.<\/p>

21\/05\/2025 09:19 (carly)<\/b>Access requested for Thursday 22nd at 10am.<\/p>

21\/05\/2025 14:13 (jane)<\/b>Confirmed for Thursday 22nd May at 10am Permission to access via keys. Staff advised to please remove shoes and place back furniture as they found it.<\/p>

22\/05\/2025 16:19 (jane)<\/b>Additional bracket on order for blinds <\/p>

26\/06\/2025 14:53 (jane)<\/b>Delay on brackets arriving between 28th June and 3rd July <\/p>

04\/07\/2025 09:30 (carly)<\/b>Job completed by Travis and Iain on Thursday 3rd July.<\/p>

04\/07\/2025 09:40 (travis)<\/b>Fitted new blind and reconfigured existing blinds to fit outside of window reveal.<\/p>

04\/07\/2025 14:42 (iain)<\/b>Supplied and fitted Venetian blind.Removed double roller blinds and refitted blackout roller blind.<\/p>

04\/07\/2025 16:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63839","activity_ticket_id":"59262","ticket_reference":"HDT60347","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - Tenant home for access ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/25","activity_end":"2025-03-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73218","activity_notes":"To carry out EICR - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 13:16 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 13:51 (alan)<\/b>Electrical inspection <\/p>

19\/03\/2025 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63840","activity_ticket_id":"59263","ticket_reference":"HDT60348","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16769 - Supply and installation of new electric boiler ","ticket_address_1":"Flat 3","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 3","cs_id":"2192","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/25","activity_end":"2025-05-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73219","activity_notes":"Supply and installation of new electric boiler ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 15:57 (jane)<\/b>Requested access for Tuesday 29h April, Wednesday 30th April and Thursday 1st May <\/p>

11\/04\/2025 11:15 (jane)<\/b>Access confirmed starting at 11am on 29th April (Alan)M Keenan on 30th April starting at 8:30am Then Alan and M Keenan on 1st May from 8:30am - must be completed by 2-3pm <\/p>

30\/04\/2025 07:12 (alan)<\/b>Quoted works <\/p>

02\/05\/2025 06:24 (michaelk)<\/b>Completed boiler installation as per quote. Sealed and fireproofed the existing flue and commissioned. The warranty has been completed. <\/p>

02\/05\/2025 07:07 (alan)<\/b>Quoted works <\/p>

02\/05\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63841","activity_ticket_id":"59263","ticket_reference":"HDT60348","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16769 - Supply and installation of new electric boiler ","ticket_address_1":"Flat 3","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 3","cs_id":"2192","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/25","activity_end":"2025-04-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73220","activity_notes":"Supply and installation of new electric boiler ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 15:57 (jane)<\/b>Requested access for Tuesday 29h April, Wednesday 30th April and Thursday 1st May <\/p>

11\/04\/2025 11:15 (jane)<\/b>Access confirmed starting at 11am on 29th April (Alan)M Keenan on 30th April starting at 8:30am Then Alan and M Keenan on 1st May from 8:30am - must be completed by 2-3pm <\/p>

30\/04\/2025 07:12 (alan)<\/b>Quoted works <\/p>

02\/05\/2025 06:24 (michaelk)<\/b>Completed boiler installation as per quote. Sealed and fireproofed the existing flue and commissioned. The warranty has been completed. <\/p>

02\/05\/2025 07:07 (alan)<\/b>Quoted works <\/p>

02\/05\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63842","activity_ticket_id":"58901","ticket_reference":"HDT59986","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16542 - New decking to roof ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/25","activity_end":"2025-03-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73221","activity_notes":"Clean site.New decking to roof ","activity_timesheet":"2","ticket_notes_combined":"

07\/02\/2025 15:58 (iain)<\/b>Decking.<\/p>

10\/02\/2025 15:40 (travis)<\/b>Roof decking works.<\/p>

10\/02\/2025 15:52 (iain)<\/b>Decking.<\/p>

12\/02\/2025 15:53 (iain)<\/b>Decking.<\/p>

14\/02\/2025 07:43 (iain)<\/b>Decking.<\/p>

17\/02\/2025 15:57 (iain)<\/b>Decking.<\/p>

18\/02\/2025 06:22 (travis)<\/b>Roof decking works.<\/p>

21\/02\/2025 16:08 (iain)<\/b>Decking.<\/p>

21\/02\/2025 17:13 (travis)<\/b>Roof decking works.<\/p>

26\/02\/2025 18:30 (travis)<\/b>Remove decking from loading bay and dispose off.<\/p>

07\/03\/2025 15:51 (travis)<\/b>Roof decking works.<\/p>

07\/03\/2025 15:54 (iain)<\/b>Decking.<\/p>

14\/03\/2025 15:12 (travis)<\/b>Decking roof works.<\/p>

14\/03\/2025 18:51 (iain)<\/b>Decking.<\/p>

20\/03\/2025 17:08 (travis)<\/b>Roof and property works\/clearance.<\/p>

21\/03\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63843","activity_ticket_id":"58988","ticket_reference":"HDT60073","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16766 - External high level lights ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/03\/25","activity_end":"2025-03-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73222","activity_notes":"Pick up 6.2mtr tower ready for tomorrow.External high level lights ","activity_timesheet":"2","ticket_notes_combined":"

28\/02\/2025 16:49 (jane)<\/b>Applied for licence from 16th March <\/p>

19\/03\/2025 16:46 (jane)<\/b>Commencing high level lights on Friday 21st March <\/p>

20\/03\/2025 17:10 (travis)<\/b>Collection of aluminium tower.<\/p>

21\/03\/2025 16:16 (travis)<\/b>High level lights.<\/p>

21\/03\/2025 19:25 (alan)<\/b>Quoted works <\/p>

24\/03\/2025 11:15 (travis)<\/b>External high level lights with electrician.<\/p>

24\/03\/2025 12:05 (alan)<\/b>Quoted works <\/p>

24\/03\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63844","activity_ticket_id":"59261","ticket_reference":"HDT60346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16843 - Replacement wooden blind ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/25","activity_end":"2025-07-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73223","activity_notes":"Replacement wooden blind ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 14:36 (jane)<\/b>2No x engineers required as large blind <\/p>

20\/03\/2025 14:02 (jane)<\/b>New blind on order - anticipated dispatch date 27th March <\/p>

28\/03\/2025 09:53 (carly)<\/b>Requested access for Tuesday 1st April at 9am.<\/p>

28\/03\/2025 14:07 (jane)<\/b> Confirmed for Tuesday 1st April at 9am - access with management keys <\/p>

31\/03\/2025 15:57 (carly)<\/b>Client has put the job on hold for now, until the tenant confirms their availability to be present.<\/p>

02\/05\/2025 10:31 (jane)<\/b>Chased client for an update <\/p>

20\/05\/2025 10:10 (carly)<\/b>Access requested for Wednesday 28th May at 9am.<\/p>

21\/05\/2025 09:19 (carly)<\/b>Access requested for Thursday 22nd at 10am.<\/p>

21\/05\/2025 14:13 (jane)<\/b>Confirmed for Thursday 22nd May at 10am Permission to access via keys. Staff advised to please remove shoes and place back furniture as they found it.<\/p>

22\/05\/2025 16:19 (jane)<\/b>Additional bracket on order for blinds <\/p>

26\/06\/2025 14:53 (jane)<\/b>Delay on brackets arriving between 28th June and 3rd July <\/p>

04\/07\/2025 09:30 (carly)<\/b>Job completed by Travis and Iain on Thursday 3rd July.<\/p>

04\/07\/2025 09:40 (travis)<\/b>Fitted new blind and reconfigured existing blinds to fit outside of window reveal.<\/p>

04\/07\/2025 14:42 (iain)<\/b>Supplied and fitted Venetian blind.Removed double roller blinds and refitted blackout roller blind.<\/p>

04\/07\/2025 16:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63845","activity_ticket_id":"59151","ticket_reference":"HDT60236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Our housekeeper reported that the kitchen sink tap is dripping slowly - 10\/03\/25, Monday between 11 am and 3 pm.","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/25","activity_end":"2025-03-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73224","activity_notes":"Our housekeeper reported that the kitchen sink tap is dripping slowly - ","activity_timesheet":"2","ticket_notes_combined":"

05\/03\/2025 08:40 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 15:53 (iain)<\/b>Details taken for replacement valves\/taps.<\/p>

18\/03\/2025 16:15 (jane)<\/b>Requested access to return Wednesday afternoon 19th March <\/p>

19\/03\/2025 09:56 (jane)<\/b>Confirmed access for after 11am today, to call Adriana Ramadan0 7340 565962 who will give access <\/p>

19\/03\/2025 13:34 (iain)<\/b>Overhauled kitchen tap inserts and washers.Left ok.If problem returns will have to source new valves.<\/p>

19\/03\/2025 14:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63846","activity_ticket_id":"59141","ticket_reference":"HDT60226","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" A persistent leak from the bathroom sink tap in flat 3, which we've been unable to fully stop despite tightening -","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/25","activity_end":"2025-03-20 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73225","activity_notes":" A persistent leak from the bathroom sink tap in flat 3, which we've been unable to fully stop despite tightening - ","activity_timesheet":"2","ticket_notes_combined":"

03\/03\/2025 14:16 (System)<\/b>Ticket Created<\/p>

03\/03\/2025 14:16 (jane)<\/b>For 11am on 10th March <\/p>

10\/03\/2025 15:52 (iain)<\/b>Details taken for replacement valves\/taps.<\/p>

20\/03\/2025 11:52 (jane)<\/b>Requested access for this afternoon <\/p>

21\/03\/2025 08:12 (michaelk)<\/b>Attended site to investigate the reported tap issue to the ensuite bathroom. The basin tap hot side was found with a broken handle and letting by. Removed both tap bodies and matched at the suppliers to replace. Re-attended site and fitted replacement inserts and handles, left in full working order. 3hrs labour plus parts, total 181.80 ex vat.<\/p>

21\/03\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63847","activity_ticket_id":"59239","ticket_reference":"HDT60324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/03\/25","activity_end":"2025-03-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73226","activity_notes":"For appliance engineer to attend.The washer dryer door can't open when dryer is completed.","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2025 10:00 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 10:01 (jane)<\/b>Attending this morning <\/p>

18\/03\/2025 06:14 (michaelk)<\/b>Attended site to investigate water leak into the lower flat. We ran all the services in the kitchen above floor level but could find no cause 9f the leak. The washing machine was filled and drained but again could find no issue. The leak downstairs is directly below the living room radiator and i did find that the heating system had lost pressure. The pressure was put back to normal so that further monitoring could be carried out. 2hrs labour 105I have ordered.a system sealer <\/p>

18\/03\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>

18\/03\/2025 16:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/03\/2025 16:33 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

19\/03\/2025 12:17 (jane)<\/b>Requested access for Wed, 26th of March in the afternoon 12-6 pm<\/p>

19\/03\/2025 14:13 (jane)<\/b>Confirmed for Wednesday 26th March - 12-6pm, Tenant has been informed.Please collect keys in case the tenant is not around.<\/p>

26\/03\/2025 18:22 (roy)<\/b>With Repair Aid<\/p>

27\/03\/2025 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63848","activity_ticket_id":"59264","ticket_reference":"HDT60349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd Floor Office - remove transfer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"2216","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/03\/25","activity_end":"2025-03-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73227","activity_notes":"2nd Floor Office - remove transfer Could the team attend 72 Shaftesbury Avenue tomorrow morning and remove a transfer from the internal office window on the 2nd floor. It says Subdued. Its on the right as you enter the through the office door. And then clean the window so it's left in good condition. ","activity_timesheet":"2","ticket_notes_combined":"

18\/03\/2025 16:42 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 09:26 (travis)<\/b>Attempted to collect keys and was told they had not been returned by the estate agent the previous day.<\/p>

19\/03\/2025 15:24 (travis)<\/b>Removed advertising vinyl and cleaned glass.<\/p>

19\/03\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63849","activity_ticket_id":"59265","ticket_reference":"HDT60350","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping works.","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/03\/25","activity_end":"2025-03-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73228","activity_notes":"Fire stopping works.36 Wellington Street electrical cupboard FB2 key. Could you please do fire stopping holes in the cupboard? ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 09:17 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 15:44 (iain)<\/b>Fire stopping in electrical cupboard.<\/p>

19\/03\/2025 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63850","activity_ticket_id":"59266","ticket_reference":"HDT60351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/25","activity_end":"2025-03-19 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73229","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 09:50 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 09:52 (carly)<\/b>Engineer attending today.<\/p>

20\/03\/2025 14:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

20\/03\/2025 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63851","activity_ticket_id":"59267","ticket_reference":"HDT60352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" The tenant reported a loud buzzing noise from the electric cupboard. ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/03\/25","activity_end":"2025-03-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73230","activity_notes":" The tenant reported a loud buzzing noise from the electric cupboard. ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 09:59 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 10:02 (carly)<\/b>Engineers onsite.<\/p>

19\/03\/2025 10:12 (roy)<\/b>Faulty contactor in cupboard. Alan to replace<\/p>

19\/03\/2025 13:50 (alan)<\/b>Investigate buzzing noise coming from electrical cupboard fault found to be one of the contactor for lighting circuit. Replaced faulty contactor tested and left working<\/p>

19\/03\/2025 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63852","activity_ticket_id":"59267","ticket_reference":"HDT60352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" The tenant reported a loud buzzing noise from the electric cupboard. ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/25","activity_end":"2025-03-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73231","activity_notes":" The tenant reported a loud buzzing noise from the electric cupboard. ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 09:59 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 10:02 (carly)<\/b>Engineers onsite.<\/p>

19\/03\/2025 10:12 (roy)<\/b>Faulty contactor in cupboard. Alan to replace<\/p>

19\/03\/2025 13:50 (alan)<\/b>Investigate buzzing noise coming from electrical cupboard fault found to be one of the contactor for lighting circuit. Replaced faulty contactor tested and left working<\/p>

19\/03\/2025 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63853","activity_ticket_id":"59268","ticket_reference":"HDT60353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue.","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/03\/25","activity_end":"2025-03-19 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73232","activity_notes":"Washing machine issue.They believe it is something to do with the electrics as it turns on and then off again almost instantaneously.Just to let you know we can use the management keys after 11.00am today. ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 10:12 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 10:14 (carly)<\/b>Attending after 11 today via management keys.<\/p>

19\/03\/2025 13:30 (roy)<\/b>All okPut machine through 2 rinse spin cycles and all ok<\/p>

19\/03\/2025 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63854","activity_ticket_id":"59269","ticket_reference":"HDT60354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Issue.","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/03\/25","activity_end":"2025-03-19 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73233","activity_notes":"Boiler Issue.Tenant reported that there are some water drops keep dripping from the boiler.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 10:39 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 13:59 (michaelk)<\/b>Attended site to investigate reported leak. Found a return connection was leaking, stripped down and re-assembled leaving in full working order. 2hrs labour 105<\/p>

20\/03\/2025 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63855","activity_ticket_id":"59270","ticket_reference":"HDT60355","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 1","ticket_address_2":"15 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 1","cs_id":"1973","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1973","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/25","activity_end":"2025-03-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73234","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 11:02 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:43 (carly)<\/b>Keys for access but knock first.<\/p>

25\/03\/2025 07:07 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/03\/2025 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63856","activity_ticket_id":"59271","ticket_reference":"HDT60356","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 2","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 2","cs_id":"2191","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2191","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/25","activity_end":"2025-03-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73235","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 11:05 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:44 (carly)<\/b>Keys for access but knock first.<\/p>

25\/03\/2025 07:08 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/03\/2025 08:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63857","activity_ticket_id":"59272","ticket_reference":"HDT60357","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 4","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 4","cs_id":"2193","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/03\/25","activity_end":"2025-03-24 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73236","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 11:07 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:45 (carly)<\/b>Keys for access but knock first.<\/p>

25\/03\/2025 07:08 (michaelk)<\/b>Completed alarms and plumbing check. 35<\/p>

25\/03\/2025 09:13 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2025 09:14 (jane)<\/b>Price to be altered <\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63858","activity_ticket_id":"59273","ticket_reference":"HDT60358","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 6","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 6","cs_id":"2194","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2194","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/25","activity_end":"2025-03-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73237","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 11:28 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:46 (carly)<\/b>Keys for access but knock first.<\/p>

26\/03\/2025 06:21 (michaelk)<\/b>Completed compliance testing plus boiler seals. 183.40 ex vat.<\/p>

26\/03\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63859","activity_ticket_id":"59274","ticket_reference":"HDT60359","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 7","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 7","cs_id":"2195","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/25","activity_end":"2025-03-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73238","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 11:31 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:47 (carly)<\/b>Keys for access but knock first.<\/p>

26\/03\/2025 06:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/03\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63860","activity_ticket_id":"59275","ticket_reference":"HDT60360","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 8","cs_id":"1696","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/25","activity_end":"2025-03-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73239","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 11:33 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:47 (carly)<\/b>Keys for access but knock first.<\/p>

26\/03\/2025 06:22 (michaelk)<\/b>Completed compliance testing 145<\/p>

26\/03\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63861","activity_ticket_id":"59276","ticket_reference":"HDT60361","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 9","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 9","cs_id":"2196","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2196","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/03\/25","activity_end":"2025-03-25 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73240","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 11:36 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:48 (carly)<\/b>Keys for access but knock first.<\/p>

26\/03\/2025 06:11 (michaelk)<\/b>Completed compliance testing plus boiler seals, total <\/p>

26\/03\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63862","activity_ticket_id":"59277","ticket_reference":"HDT60362","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/25","activity_end":"2025-03-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73241","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 11:49 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 13:02 (carly)<\/b>Keys confirmed for access for 26th March 2025.<\/p>

27\/03\/2025 06:14 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/03\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63863","activity_ticket_id":"59278","ticket_reference":"HDT60363","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2471","cs_address_2":"137 Long Acre ","cs_town":"LONDON ","cs_postcode":"WC2E 9AA","ticket_client_site":"2471","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/25","activity_end":"2025-03-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73242","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 12:07 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 14:03 (jane)<\/b>Confirmed for Wednesday 26th March from 11am - Management keys for access <\/p>

27\/03\/2025 06:12 (michaelk)<\/b>Completed compliance testing plus boiler seals, total 183.40 ex vat.<\/p>

27\/03\/2025 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63864","activity_ticket_id":"59279","ticket_reference":"HDT60364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door repairs.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/03\/25","activity_end":"2025-03-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73243","activity_notes":"Door repairs.I just wanted to report the following repairs that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).Firstly, the handle of the front door for Unit 14 is bent out of shape.Secondly, on the same door the fire protection seal has half come off and is hindering the door closing properly.Ive attached a picture for reference.","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 12:51 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 13:40 (iain)<\/b>Details taken of intrumiscent strip and bent handle. Twenty Twenty required.<\/p>

19\/03\/2025 16:12 (jane)<\/b>Instructed TwentyTwenty doors to attend, awaiting a date <\/p>

03\/04\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63865","activity_ticket_id":"59239","ticket_reference":"HDT60324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.2","cs_id":"2516","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/25","activity_end":"2025-03-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73244","activity_notes":"Washing machine issue To provide access for Repair Aid Confirmed for Wednesday 26th March - 12-6pm, Tenant has been informed.Please collect keys in case the tenant is not around.","activity_timesheet":"2","ticket_notes_combined":"

17\/03\/2025 10:00 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 10:01 (jane)<\/b>Attending this morning <\/p>

18\/03\/2025 06:14 (michaelk)<\/b>Attended site to investigate water leak into the lower flat. We ran all the services in the kitchen above floor level but could find no cause 9f the leak. The washing machine was filled and drained but again could find no issue. The leak downstairs is directly below the living room radiator and i did find that the heating system had lost pressure. The pressure was put back to normal so that further monitoring could be carried out. 2hrs labour 105I have ordered.a system sealer <\/p>

18\/03\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>

18\/03\/2025 16:31 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/03\/2025 16:33 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

19\/03\/2025 12:17 (jane)<\/b>Requested access for Wed, 26th of March in the afternoon 12-6 pm<\/p>

19\/03\/2025 14:13 (jane)<\/b>Confirmed for Wednesday 26th March - 12-6pm, Tenant has been informed.Please collect keys in case the tenant is not around.<\/p>

26\/03\/2025 18:22 (roy)<\/b>With Repair Aid<\/p>

27\/03\/2025 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63866","activity_ticket_id":"59280","ticket_reference":"HDT60365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove the posters shown in the attached picture","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/25","activity_end":"2025-03-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73245","activity_notes":"To remove the posters shown in the attached picture","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 14:24 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 15:49 (iain)<\/b>Removed posters.<\/p>

20\/03\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63867","activity_ticket_id":"59281","ticket_reference":"HDT60366","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st Floor Women's Toilet (Next to Disabled Toilet) - Lock Mechanism is Loose and needs fixing","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/25","activity_end":"2025-03-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73246","activity_notes":"1st Floor Women's Toilet (Next to Disabled Toilet) - Lock Mechanism is Loose and needs fixing","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 16:01 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 15:50 (iain)<\/b>Refixed toilet door lock.<\/p>

20\/03\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63868","activity_ticket_id":"59097","ticket_reference":"HDT60182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/03\/25","activity_end":"2025-03-20 18:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73247","activity_notes":"ITC'sCheck rads and boiler ","activity_timesheet":"2","ticket_notes_combined":"

24\/02\/2025 19:10 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 06:54 (alan)<\/b>Replace blown lamps in flat To return to do final checks once works are completed <\/p>

19\/03\/2025 15:46 (iain)<\/b>ITC'S.<\/p>

21\/03\/2025 08:08 (michaelk)<\/b>Attended site to run the heating system and check for any faults. Drained the boiler and re-pressurised the expansion vessel. Left in full working order. 2hrs labour 105<\/p>

04\/04\/2025 11:11 (alan)<\/b>Final checks <\/p>

04\/04\/2025 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63869","activity_ticket_id":"59279","ticket_reference":"HDT60364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door repairs.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"10\/04\/25","activity_end":"2025-04-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73248","activity_notes":"Door repairs.I just wanted to report the following repairs that will be needed for the Central Cross site (51-79 Charing Cross Road, London, WC2H 0NE).Firstly, the handle of the front door for Unit 14 is bent out of shape.Secondly, on the same door the fire protection seal has half come off and is hindering the door closing properly.Ive attached a picture for reference.","activity_timesheet":null,"ticket_notes_combined":"

19\/03\/2025 12:51 (System)<\/b>Ticket Created<\/p>

19\/03\/2025 13:40 (iain)<\/b>Details taken of intrumiscent strip and bent handle. Twenty Twenty required.<\/p>

19\/03\/2025 16:12 (jane)<\/b>Instructed TwentyTwenty doors to attend, awaiting a date <\/p>

03\/04\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63870","activity_ticket_id":"59282","ticket_reference":"HDT60367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16855 - Replacement thermostatic cartridge and diverter cartridge to shower ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/25","activity_end":"2025-04-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73249","activity_notes":"Replacement thermostatic cartridge and diverter cartridge to shower ","activity_timesheet":"2","ticket_notes_combined":"

19\/03\/2025 16:40 (jane)<\/b>Shower cartridges on order <\/p>

01\/04\/2025 11:49 (carly)<\/b>Requested access for Friday 4th April, mid morning.<\/p>

01\/04\/2025 14:02 (jane)<\/b>Confirmed for Friday 4th April mid-morning, keys for access <\/p>

08\/04\/2025 07:41 (michaelk)<\/b>Attended site to replace both diverter and thermostatic cartridges. Completed work and left in full working order. 276 ex vat.<\/p>

08\/04\/2025 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63871","activity_ticket_id":"59283","ticket_reference":"HDT60368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Small fire behind tenants bed, need to check the electrics urgently ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"townhouse ","cs_id":"3067","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"3067","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/03\/25","activity_end":"2025-03-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73250","activity_notes":"Small fire behind tenants bed, need to check the electrics urgently ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2025 09:44 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 14:33 (alan)<\/b>Called out to investigate small electrical fire On arrival at townhouse the tenant showed us the broken light fitting in top floor main room On investigation it was found that fitting 1 (see photos) where the cable go from the wall mounted rose to the fitting the sharp edge of the fitting where the fitting was broken cut though the cable Repaired fitting and rewired damaged cable Fitting 2 repaired fitting See attached photos Following repairs to fittings it was found that when the lights short circuited damaged the dimmer module, replaced dimmer module with temporary white module as black not availableOrdered new black dimmer module<\/p>

02\/04\/2025 15:26 (jane)<\/b>Chased parts, updated client the parts are due in stock early part of next week <\/p>

09\/04\/2025 11:08 (carly)<\/b>Requested access for Monday 14th at 9am.<\/p>

14\/04\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63872","activity_ticket_id":"59284","ticket_reference":"HDT60369","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Flagstone - Issue with boardroom table legs ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/03\/25","activity_end":"2025-03-20 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73251","activity_notes":"Flagstone - Issue with boardroom table legs Report to Lauren on the first floor","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2025 09:48 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 10:58 (jane)<\/b>Heavy table requires x 2No engineers, returning at 1pm today <\/p>

20\/03\/2025 15:50 (iain)<\/b>Repairs ro boardroom table.<\/p>

20\/03\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>

22\/03\/2025 10:13 (roy)<\/b>Middle legs had collapsed where someone had dragged table.Made safe by putting legs in position but need assistance to redrill leg fixingsReturned later with Ian and refixed legs<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63873","activity_ticket_id":"59284","ticket_reference":"HDT60369","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Flagstone - Issue with boardroom table legs ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/03\/25","activity_end":"2025-03-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73252","activity_notes":"Flagstone - Issue with boardroom table legs Report to Lauren on the first floor","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2025 09:48 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 10:58 (jane)<\/b>Heavy table requires x 2No engineers, returning at 1pm today <\/p>

20\/03\/2025 15:50 (iain)<\/b>Repairs ro boardroom table.<\/p>

20\/03\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>

22\/03\/2025 10:13 (roy)<\/b>Middle legs had collapsed where someone had dragged table.Made safe by putting legs in position but need assistance to redrill leg fixingsReturned later with Ian and refixed legs<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63874","activity_ticket_id":"59285","ticket_reference":"HDT60370","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16854 - New condense pump","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/25","activity_end":"2025-04-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73253","activity_notes":"New condense pump ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 11:00 (carly)<\/b>Requesting access for Thursday 3rd April at 9am.<\/p>

31\/03\/2025 11:32 (carly)<\/b>Access confirmed for Monday 7th April at 9am.<\/p>

31\/03\/2025 12:08 (carly)<\/b>Please collect keys for security office.<\/p>

08\/04\/2025 07:54 (michaelk)<\/b>Attended site to install a new condense pump to the heating boiler as per quote. Completed work and commissioned, leaving in full working order. Capped off existing condense connection to the rainwater stack.312 ex vat.<\/p>

08\/04\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63875","activity_ticket_id":"59286","ticket_reference":"HDT60371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16857 - Replacement blinds ","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/25","activity_end":"2025-04-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73254","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2025 11:06 (jane)<\/b>Ordering blinds today <\/p>

20\/03\/2025 14:04 (jane)<\/b>New blinds on order - anticipated dispatch date 9th April <\/p>

31\/03\/2025 14:45 (carly)<\/b>Requested access for Thursday 3rd April at 9am.<\/p>

31\/03\/2025 15:04 (carly)<\/b>Access confirmed for Thursday 3rd April at 9am. Please use management keys.<\/p>

31\/03\/2025 16:50 (carly)<\/b>Have requested to fit the blinds tomorrow Tuesday 1st April instead.<\/p>

01\/04\/2025 09:37 (carly)<\/b>Access confirmed by keys for today 1st April.<\/p>

01\/04\/2025 13:06 (iain)<\/b>Replacement blinds.<\/p>

01\/04\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63876","activity_ticket_id":"59287","ticket_reference":"HDT60372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16856 - Replacement Hotpoint washer dryer ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_id":"3092","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/04\/25","activity_end":"2025-04-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73255","activity_notes":"Replacement Hotpoint washer dryer ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2025 11:38 (jane)<\/b>Instructed Repair Aid to order the new appliance <\/p>

28\/03\/2025 14:17 (jane)<\/b>Requested access for Wednesday 2nd April in the morning to fit the new appliance <\/p>

28\/03\/2025 14:45 (jane)<\/b>Confirmed access for Wednesday morning 2nd April Please call Adriana 07340 565962 on arrival who will give access <\/p>

03\/04\/2025 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63877","activity_ticket_id":"59288","ticket_reference":"HDT60373","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To pest proof door in basement 40 Drury Lane Redemption Roasters","ticket_address_1":"40 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"40 Drury Lane ","cs_id":"1725","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1725","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/25","activity_end":"2025-03-21 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73256","activity_notes":"To pest proof door in basement 40 Drury Lane Redemption Roasters","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2025 13:04 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 08:03 (roy)<\/b>Sand\/cement step. Big gap inside doorReturned to remove plastic sheet protecting door against cement<\/p>

26\/03\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63878","activity_ticket_id":"59289","ticket_reference":"HDT60374","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16858 - Valfac Sliding Door","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/04\/25","activity_end":"2025-04-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73257","activity_notes":" Valfac Sliding Door","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2025 13:32 (jane)<\/b>Instructed TwentyTwenty to go ahead, they are going to contact Valfec <\/p>

04\/04\/2025 13:30 (jane)<\/b>Requested access for Wednesday 9th April at 9am <\/p>

14\/04\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63879","activity_ticket_id":"59290","ticket_reference":"HDT60375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak stained wall next to windows","ticket_address_1":"Flat 3.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/03\/25","activity_end":"2025-03-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73258","activity_notes":"Leak stained wall next to windows28th Mar after 11amCall Adriana for access 07340 565962 ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2025 13:33 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 13:35 (jane)<\/b>28th Mar after 11amCall Adriana for access 07340 565962 <\/p>

28\/03\/2025 13:18 (jack)<\/b>Done 160<\/p>

28\/03\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63880","activity_ticket_id":"59223","ticket_reference":"HDT60308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16845 - Replacement free standing washer\/dryer ","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/25","activity_end":"2025-03-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73259","activity_notes":"Replacement free standing washer\/dryer Confirmed for Wednesday, 26th of March in the afternoon 12-6pm.- collect keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/03\/2025 14:15 (jane)<\/b>Instructed Repair Aid to order new Hotpoint Washer\/Dryer <\/p>

20\/03\/2025 13:21 (jane)<\/b>Requested access for Wednesday, 26th of March in the afternoon 12-6pm.<\/p>

20\/03\/2025 13:41 (jane)<\/b>Confirmed for Wednesday, 26th of March in the afternoon 12-6pm.- collect keys <\/p>

26\/03\/2025 15:03 (roy)<\/b>With Repair Aid<\/p>

26\/03\/2025 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63881","activity_ticket_id":"59291","ticket_reference":"HDT60376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out an urgent check for insulation in the sloped roofs - For 3pm on Friday 21st March - keys for access ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1812","cs_address_2":"38 Tavistock Street ","cs_town":"London ","cs_postcode":"WC2E 7PB","ticket_client_site":"1812","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/03\/25","activity_end":"2025-03-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73260","activity_notes":"To carry out an urgent check for insulation in the sloped roofs - For 3pm on Friday 21st March - keys for access you will need front and flat door","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2025 14:27 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 15:06 (alan)<\/b>Cut inspection panel out of sloped area ceiling to check for insulation on inspection, it was found that the ceiling is made up of the following12mm plasterboard25mm insulation board9mm plyboard90mm insulation board<\/p>

21\/03\/2025 15:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63882","activity_ticket_id":"59283","ticket_reference":"HDT60368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Small fire behind tenants bed, need to check the electrics urgently ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"townhouse ","cs_id":"3067","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"3067","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/04\/25","activity_end":"2025-04-17 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73261","activity_notes":"Black dimmer module on order ","activity_timesheet":null,"ticket_notes_combined":"

20\/03\/2025 09:44 (System)<\/b>Ticket Created<\/p>

20\/03\/2025 14:33 (alan)<\/b>Called out to investigate small electrical fire On arrival at townhouse the tenant showed us the broken light fitting in top floor main room On investigation it was found that fitting 1 (see photos) where the cable go from the wall mounted rose to the fitting the sharp edge of the fitting where the fitting was broken cut though the cable Repaired fitting and rewired damaged cable Fitting 2 repaired fitting See attached photos Following repairs to fittings it was found that when the lights short circuited damaged the dimmer module, replaced dimmer module with temporary white module as black not availableOrdered new black dimmer module<\/p>

02\/04\/2025 15:26 (jane)<\/b>Chased parts, updated client the parts are due in stock early part of next week <\/p>

09\/04\/2025 11:08 (carly)<\/b>Requested access for Monday 14th at 9am.<\/p>

14\/04\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63883","activity_ticket_id":"59100","ticket_reference":"HDT60185","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16797 - Replacement blinds ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"27\/03\/25","activity_end":"2025-03-27 15:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73262","activity_notes":"Replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

25\/02\/2025 10:09 (jane)<\/b>Measuring blinds <\/p>

27\/02\/2025 11:51 (jane)<\/b>Blinds on order - anticipated dispatch date 19th March <\/p>

20\/03\/2025 15:03 (jane)<\/b>To new blinds on Thursday 27th March - Property Vacant, to collect keys <\/p>

20\/03\/2025 15:04 (jane)<\/b>To fit new blinds on Thursday 27th March - Property Vacant, to collect keys<\/p>

27\/03\/2025 13:15 (iain)<\/b>Replacement blinds.<\/p>

27\/03\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63884","activity_ticket_id":"59292","ticket_reference":"HDT60377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and install new globe lamp ","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/25","activity_end":"2025-04-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73263","activity_notes":"To supply and install new globe lamp ","activity_timesheet":"2","ticket_notes_combined":"

20\/03\/2025 15:23 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 14:15 (jane)<\/b>Globe light on order - 5 day lead-time <\/p>

31\/03\/2025 13:25 (jane)<\/b>Requested access for Tuesday 1st April <\/p>

31\/03\/2025 16:17 (carly)<\/b>Confirmed access for Tuesday 1st April after 11am. Call Adrianna for access. Mobile +44 7340 565962 <\/p>

01\/04\/2025 19:01 (alan)<\/b>Replace light fitting in main room <\/p>

02\/04\/2025 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63885","activity_ticket_id":"59293","ticket_reference":"HDT60378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16849 - Boiler replacement ","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/25","activity_end":"2025-05-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73264","activity_notes":"Boiler replacement ","activity_timesheet":null,"ticket_notes_combined":"

02\/04\/2025 10:12 (carly)<\/b>Requested access for Thursday 10th April.<\/p>

07\/04\/2025 16:31 (carly)<\/b>Tenant requested if you could give here a call 30 minutes before you need the access to the flat so she will open the door and assist.07951649699<\/p>

09\/04\/2025 10:41 (jane)<\/b>Client requesting another date from the tenant - <\/p>

15\/04\/2025 12:01 (carly)<\/b>Tenant is aware that you will start at 8.00am.They have just one request not to use the toilet during the visit.<\/p>

15\/04\/2025 12:53 (carly)<\/b>Tenant has requested that you knock before entering. <\/p>

22\/04\/2025 19:35 (michaelk)<\/b>Completed quoted boiler installation. 2,050.00 ex vat.<\/p>

23\/04\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63886","activity_ticket_id":"59294","ticket_reference":"HDT60379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out to a toilet continually running.","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/03\/25","activity_end":"2025-03-21 09:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73265","activity_notes":".Emergency call out to a toilet continually running.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 09:20 (System)<\/b>Ticket Created<\/p>

22\/03\/2025 10:08 (roy)<\/b>Called to site late at night due to constantly running toilet.Faulty side entry ball valve. Tried cleaning but needs newLeft ball a fix valve in he off position Need someone to return on Friday <\/p>

24\/03\/2025 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63887","activity_ticket_id":"59295","ticket_reference":"HDT60380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT60379 Follow-Up. Side ball vale to the toilet.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/03\/25","activity_end":"2025-03-21 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73266","activity_notes":"HDT60379 Follow-Up. Side ball vale to the toilet.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 09:24 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 09:28 (carly)<\/b>Tenant is home for access.<\/p>

21\/03\/2025 11:24 (michaelk)<\/b>We have attended site to investigate the cistern issue and identified the side entry inlet valve as the issue. I have collected a replacement valve and returned to site to install.The toilet was tested and left in full working order. 3hrs labour plusbparts, total 179.80 ex vat.<\/p>

21\/03\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63888","activity_ticket_id":"59296","ticket_reference":"HDT60381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/03\/25","activity_end":"2025-03-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73267","activity_notes":"List of works.The bathroom flooring needs regrouting. It was bad and there are leak stain on the ceiling.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 10:22 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:24 (carly)<\/b>Requested access for Thursday morning 27th March 2025.<\/p>

21\/03\/2025 13:42 (jane)<\/b>Tenant to provide access on Thursday morning 27th March 2025.<\/p>

27\/03\/2025 09:15 (travis)<\/b>Attended via tenant to grout bathroom floor,On inspection found all tiles to be loose due to rotting sub floor (10mm ply),And 60% grout missing.Recommend new flooring\/tiles and associated works Tenant leaving country in May? Which would be an ideal time for works due to apartment only having one bathroom\/toilet.<\/p>

28\/03\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63889","activity_ticket_id":"59296","ticket_reference":"HDT60381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/03\/25","activity_end":"2025-03-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73268","activity_notes":"The tenant reported the dish washer is not working","activity_timesheet":null,"ticket_notes_combined":"

21\/03\/2025 10:22 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:24 (carly)<\/b>Requested access for Thursday morning 27th March 2025.<\/p>

21\/03\/2025 13:42 (jane)<\/b>Tenant to provide access on Thursday morning 27th March 2025.<\/p>

27\/03\/2025 09:15 (travis)<\/b>Attended via tenant to grout bathroom floor,On inspection found all tiles to be loose due to rotting sub floor (10mm ply),And 60% grout missing.Recommend new flooring\/tiles and associated works Tenant leaving country in May? Which would be an ideal time for works due to apartment only having one bathroom\/toilet.<\/p>

28\/03\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63890","activity_ticket_id":"59297","ticket_reference":"HDT60382","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/25","activity_end":"2025-03-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73269","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 10:50 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 10:52 (jane)<\/b>Management keys for access<\/p>

27\/03\/2025 06:10 (michaelk)<\/b>Completed compliance testing 145<\/p>

27\/03\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63891","activity_ticket_id":"59298","ticket_reference":"HDT60383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken window handle.","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/03\/25","activity_end":"2025-03-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73270","activity_notes":"Broken window handle.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 11:23 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 11:25 (carly)<\/b>Requested access for Monday morning 24th March 2025.<\/p>

21\/03\/2025 15:52 (jane)<\/b>Keys for access on Monday 24th March <\/p>

24\/03\/2025 12:24 (travis)<\/b>Refitted window latch using wooden dowels,wood glue and stronger screws.<\/p>

24\/03\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63892","activity_ticket_id":"59299","ticket_reference":"HDT60384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom cupboard door come off.","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/03\/25","activity_end":"2025-03-24 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73271","activity_notes":"Bathroom cupboard door come off.","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 12:36 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 12:45 (carly)<\/b>Requested Access for Monday 24th March 2025.<\/p>

21\/03\/2025 15:53 (jane)<\/b>Tenant home for access at 1pm on Monday 24th March <\/p>

24\/03\/2025 14:12 (travis)<\/b>Attended and refitted bathroom cabinet door using wooden dowels to fill excessive screw holes and new larger screws.<\/p>

24\/03\/2025 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63893","activity_ticket_id":"59300","ticket_reference":"HDT60385","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Carry out end of month meter reads - March 2025\t","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/03\/25","activity_end":"2025-03-27 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73272","activity_notes":"Carry out end of month meter reads - March 2025","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 13:58 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 15:56 (alan)<\/b>Meter readings <\/p>

31\/03\/2025 14:48 (alan)<\/b>Meter readings <\/p>

31\/03\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63894","activity_ticket_id":"59301","ticket_reference":"HDT60386","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16860 - Repairs to shower","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/25","activity_end":"2025-03-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73273","activity_notes":"Repairs to shower as to our quotation ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 11:08 (jane)<\/b>Requested access for Thursday morning 27th March <\/p>

26\/03\/2025 14:26 (jane)<\/b>Confirmed access for Thursday morning 27th March Call the number below 30 minutes before attending 07350 375177<\/p>

28\/03\/2025 06:31 (michaelk)<\/b>Attended site to replace quoted spares and to commission the shower on completion. Fitted new diverter and thermostatic cartridges to ensuite shower. New diverter and thermostatic handles were also replaced due to damage. 449.80 ex vat.<\/p>

28\/03\/2025 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63895","activity_ticket_id":"59302","ticket_reference":"HDT60387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR - For Monday 24th March ","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9a Wardour Street ","cs_id":"221","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"221","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/03\/25","activity_end":"2025-03-24 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73274","activity_notes":"EICR - For Monday 24th March ","activity_timesheet":"2","ticket_notes_combined":"

21\/03\/2025 15:20 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 10:15 (alan)<\/b>Electrical inspection <\/p>

24\/03\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63898","activity_ticket_id":"59303","ticket_reference":"HDT60388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping to electrical cupboard.","ticket_address_1":"27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/25","activity_end":"2025-03-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73277","activity_notes":"Fire stopping to electrical cupboard. Please see attached photos.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 09:29 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 14:02 (travis)<\/b>H&S Works,filling voids in wall using fire\/smoke resistant materials.<\/p>

25\/03\/2025 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63899","activity_ticket_id":"59304","ticket_reference":"HDT60389","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"To attend to collapsed ceiling ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/03\/25","activity_end":"2025-03-24 11:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73278","activity_notes":"To attend to collapsed ceiling ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2025 09:35 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63900","activity_ticket_id":"59305","ticket_reference":"HDT60390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen sink dripping.","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/03\/25","activity_end":"2025-03-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73279","activity_notes":"Kitchen sink dripping.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 09:41 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 09:43 (carly)<\/b>Requested access between 12-1pm today.<\/p>

24\/03\/2025 11:19 (carly)<\/b>Tenant will provide access, just buzz on the door.<\/p>

24\/03\/2025 15:28 (iain)<\/b>Refixed kitchen sink waste pipework and waste.<\/p>

24\/03\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63901","activity_ticket_id":"59306","ticket_reference":"HDT60391","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Shower fitment coming away from the wall.","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/03\/25","activity_end":"2025-03-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73280","activity_notes":"Shower fitment coming away from the wall.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 11:04 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 11:06 (carly)<\/b>Access requested for 3pm 26th March 2025.<\/p>

25\/03\/2025 09:17 (carly)<\/b>Confirmed access for 3pm 26th March 2025.<\/p>

27\/03\/2025 06:08 (michaelk)<\/b>Attended site to investigate reported shower issue. The shower controls which are mounted to a concealed back box, has corroded. I have temporarily sealed the plate back to the wall, however there are tiles around the plate and outside of the bath screen which have blown. Forwarded pictures to the office. 2hrs labour 105<\/p>

27\/03\/2025 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63902","activity_ticket_id":"59307","ticket_reference":"HDT60392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent - Water Damage.","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/25","activity_end":"2025-03-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73281","activity_notes":"Urgent - Water Damage.Yesterday there was a leak coming from my en-suite bathroom when the shower was in use through to the bathroom lights downstairs at flat 3.3.The seals in the bathroom need to be checked please can you arrange for someone to come out and take a look at this so that no more damage happens to the flat below.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 11:13 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 11:39 (carly)<\/b>Access requested for 2pm today 25th March 2025.<\/p>

24\/03\/2025 11:53 (carly)<\/b>Tenant will provide access.<\/p>

24\/03\/2025 14:55 (jane)<\/b>Returning on Tuesday morning 25th March at 10am, tenant to give access <\/p>

24\/03\/2025 15:29 (iain)<\/b>Leak into flat below.Resealed bath and shower.<\/p>

24\/03\/2025 15:30 (iain)<\/b>(Flat 4.3 28 Lisle Street) Returning tomorrow, 10am for further investigation.<\/p>

25\/03\/2025 11:52 (iain)<\/b>Refitted bath waste.<\/p>

25\/03\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63903","activity_ticket_id":"59308","ticket_reference":"HDT60393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire Proofing - Service Risers","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/03\/25","activity_end":"2025-03-27 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73282","activity_notes":"Fire Proofing.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 12:37 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 15:27 (travis)<\/b>Fire sealing riser cupboards on all floors (X5), to top and bottom of cupboards.<\/p>

27\/03\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63904","activity_ticket_id":"59309","ticket_reference":"HDT60394","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Faulty light in meeting room.","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/05\/25","activity_end":"2025-05-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73283","activity_notes":"Faulty light in meeting room.Can I please book someone to come and replace a faulty light in our meeting room? You guys have previously fixed this before so Im hoping you have the bulb needed on file!","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 14:23 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 14:27 (carly)<\/b>Access requested for 9am Wednesday 26th March 2025.<\/p>

24\/03\/2025 14:50 (carly)<\/b>Confirmed access for 9am Wednesday 26th March 2025.<\/p>

26\/03\/2025 15:04 (roy)<\/b>Light flashing in meeting room.Disconnected but need new<\/p>

04\/04\/2025 10:46 (carly)<\/b>Engineer chasing part.<\/p>

09\/04\/2025 14:03 (jane)<\/b>Chasing wholesalers for part <\/p>

11\/04\/2025 09:19 (roy)<\/b>Still waiting for light to come in.Spoke to Simon the boss and he is on the case<\/p>

17\/04\/2025 15:02 (jane)<\/b>Chasing wholesalers for the parts <\/p>

06\/05\/2025 15:21 (jane)<\/b>Chasing suppliers again <\/p>

22\/05\/2025 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63905","activity_ticket_id":"59310","ticket_reference":"HDT60395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16864 - Replacement splashback and redecoration of boxing within bathroom area - Second Floor Flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"366","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"366","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/03\/25","activity_end":"2025-03-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73284","activity_notes":"Replacement splashback and redecoration of boxing within bathroom area","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2025 10:32 (jane)<\/b>Confirmed for Friday 28th March - keys for access <\/p>

28\/03\/2025 13:18 (jack)<\/b>Complete 90<\/p>

31\/03\/2025 13:53 (travis)<\/b>Removal of old scorched laminated splashback behind oven,Covered edge of remaining splashback,Prepared wall and fitted 150mm sq tiles to form new splashback.Covered edges of tiles with tile edge beading and siliconed all other edges.Grouted and polished tiles and cleaned work area <\/p>

31\/03\/2025 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63906","activity_ticket_id":"59310","ticket_reference":"HDT60395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16864 - Replacement splashback and redecoration of boxing within bathroom area - Second Floor Flat ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"366","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"366","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/03\/25","activity_end":"2025-03-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73285","activity_notes":"Redecoration of boxing within bathroom area","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2025 10:32 (jane)<\/b>Confirmed for Friday 28th March - keys for access <\/p>

28\/03\/2025 13:18 (jack)<\/b>Complete 90<\/p>

31\/03\/2025 13:53 (travis)<\/b>Removal of old scorched laminated splashback behind oven,Covered edge of remaining splashback,Prepared wall and fitted 150mm sq tiles to form new splashback.Covered edges of tiles with tile edge beading and siliconed all other edges.Grouted and polished tiles and cleaned work area <\/p>

31\/03\/2025 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63907","activity_ticket_id":"59311","ticket_reference":"HDT60396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/25","activity_end":"2025-03-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73286","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 15:47 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 09:34 (carly)<\/b>31st March 9am tenant to provide access.<\/p>

31\/03\/2025 19:59 (michaelk)<\/b>Completed full compliance testing 185<\/p>

01\/04\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63908","activity_ticket_id":"59312","ticket_reference":"HDT60397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4 1 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4, 1 Horse and Dolphin Yard","cs_id":"3103","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/25","activity_end":"2025-04-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73287","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 16:02 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 09:36 (carly)<\/b>Confirmed for the 3rd April after 11am, please contact Adriana for access.<\/p>

04\/04\/2025 07:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/04\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63909","activity_ticket_id":"59313","ticket_reference":"HDT60398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 5, 1 Horse and Dolphin","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 5, 1 Horse and Dolphin Yard","cs_id":"3104","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3104","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/25","activity_end":"2025-04-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73288","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 16:06 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 09:37 (carly)<\/b>Confirmed for the 3rd April after 11am, please contact Adriana for access.<\/p>

04\/04\/2025 07:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/04\/2025 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63910","activity_ticket_id":"59314","ticket_reference":"HDT60399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/25","activity_end":"2025-04-01 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73289","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 16:10 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 09:40 (carly)<\/b>Tenant to provide access at 1230 on the 1st April.<\/p>

02\/04\/2025 08:20 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/04\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63911","activity_ticket_id":"59315","ticket_reference":"HDT60400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/25","activity_end":"2025-04-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73290","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 16:12 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 09:42 (carly)<\/b>Tenant to provide access on the morning of 8th April.<\/p>

09\/04\/2025 05:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/04\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63912","activity_ticket_id":"59316","ticket_reference":"HDT60401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Electrical Room Door - Basement - Repairs ","ticket_address_1":"50-56 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"50-56 Shaftesbury Avenue ","cs_id":"3105","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/03\/25","activity_end":"2025-03-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73291","activity_notes":" Electrical Room Door - Basement - Repairs "The damaged frame of the fire-resisting door to the electrical room in the basement should be repaired to ensure that the door-set can provide 30 minutes fire resistance".","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 16:13 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 12:30 (travis)<\/b>Cut away damaged frame and spliced in new timber,filled and painted.<\/p>

25\/03\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63913","activity_ticket_id":"59317","ticket_reference":"HDT60402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/25","activity_end":"2025-04-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73292","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

24\/03\/2025 16:14 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 09:39 (carly)<\/b>Confirmed for 1st April in the morning, keys for access.<\/p>

02\/04\/2025 08:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/04\/2025 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63914","activity_ticket_id":"59318","ticket_reference":"HDT60403","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16850 - Replacement appliances ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/04\/25","activity_end":"2025-04-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73293","activity_notes":"Replacement appliances ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2025 16:43 (jane)<\/b>Repair Aid to carry out an inspection, waiting on a date <\/p>

17\/04\/2025 14:26 (jane)<\/b>Repair Aid attending on 28th April to fit the new appliances <\/p>

23\/04\/2025 14:45 (jane)<\/b>Neff gas hob on order - M Keenan to fit - vacant flat <\/p>

30\/04\/2025 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63915","activity_ticket_id":"59319","ticket_reference":"HDT60404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower control issues.","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/25","activity_end":"2025-03-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73294","activity_notes":"Shower control issues.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 09:25 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 09:27 (carly)<\/b>Tenant agreed access for Thursday 27th March at 1pm.<\/p>

28\/03\/2025 06:29 (michaelk)<\/b>Attended site to investigate both showers due to temperature and adjustment issues. We have replaced both thermostatic cartridges and commissioned to 38c.Note; I have installed a temporary handle due to the existing being seized. Once cleaned i will return the correct colour handle. 3hrs labour plus parts, total 335 ex vat.<\/p>

28\/03\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63916","activity_ticket_id":"59320","ticket_reference":"HDT60405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/25","activity_end":"2025-04-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73295","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 09:41 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 09:42 (carly)<\/b>Access requested for 9am on Thursday 3rd April.<\/p>

25\/03\/2025 09:58 (carly)<\/b>Confirmed access for Thursday 3rd at 9am, keys for access property vacant.<\/p>

04\/04\/2025 07:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/04\/2025 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63917","activity_ticket_id":"59321","ticket_reference":"HDT60406","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Boiler Service","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/25","activity_end":"2025-04-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73296","activity_notes":"Boiler Service.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 09:54 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 09:56 (carly)<\/b>Mike to order boiler seals, provisionally booked for Thursday 3rd April at 11am.<\/p>

03\/04\/2025 10:39 (jane)<\/b>Attending Friday morning 4th April <\/p>

04\/04\/2025 16:50 (jane)<\/b>Continuing service on Monday 7th April <\/p>

09\/04\/2025 05:51 (michaelk)<\/b>Completed the water heater service and photographed the internal condition of both heaters. Replacement clean doors and seals were replaced. 8hrs labour.<\/p>

11\/04\/2025 05:51 (michaelk)<\/b>Attended site to carry out annual maintenance to the lochinvar water heaters. Stripped <\/p>

11\/04\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63918","activity_ticket_id":"59322","ticket_reference":"HDT60407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher issue.","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/04\/25","activity_end":"2025-04-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73297","activity_notes":"Dishwasher issue. While the dishwasher was running it was making buzzing noise- an attempted reset was made by switching it off at the power- but the dishwasher will now not turn on. No errors shown- no power- but buzzing noise persisted.","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2025 10:01 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 10:09 (carly)<\/b>Waiting on repair aid to advise of attendance date.<\/p>

25\/03\/2025 11:27 (carly)<\/b>Requested access for Wednesday 26th March 12:00 -18:00.<\/p>

25\/03\/2025 14:13 (jane)<\/b>Requested access for Wednesday 2nd April between 10 and 2pm <\/p>

25\/03\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>

26\/03\/2025 15:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2025 15:58 (jane)<\/b>Client reported dishwasher not working again, waiting on a date from Repair Aid <\/p>

27\/03\/2025 10:38 (jane)<\/b>Requested access for Wed, 2nd of April between 10 and 2pm .<\/p>

01\/04\/2025 11:19 (carly)<\/b>Confirmed for Wednesday 2nd April between 10-2pm.Tennant has said -Yes I will be around, however I have to pop out from 12-13:15 so in case they comes between that time theyll need keys.<\/p>

02\/04\/2025 17:46 (iain)<\/b>Repairaid.<\/p>

03\/04\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63919","activity_ticket_id":"59323","ticket_reference":"HDT60408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/25","activity_end":"2025-04-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73298","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 10:18 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 11:12 (carly)<\/b>Confirmed for Tuesday 1st April, please call Adriana for access.<\/p>

02\/04\/2025 08:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/04\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63920","activity_ticket_id":"59324","ticket_reference":"HDT60409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/25","activity_end":"2025-04-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73299","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 10:21 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 11:15 (carly)<\/b>Confirmed for Wednesday 2nd April, please call Adriana for access<\/p>

03\/04\/2025 05:30 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/04\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63921","activity_ticket_id":"59325","ticket_reference":"HDT60410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.01","cs_id":"1026","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1026","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/04\/25","activity_end":"2025-04-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73300","activity_notes":"To carry out full gas compliance testing and PAT testing","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 10:34 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 11:14 (carly)<\/b>Confirmed for Tuesday 1st April, please call Adriana for access.<\/p>

02\/04\/2025 08:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/04\/2025 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63922","activity_ticket_id":"59326","ticket_reference":"HDT60411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/25","activity_end":"2025-04-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73301","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 10:38 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 11:16 (carly)<\/b>Confirmed for Wednesday 2nd April, please call Adriana for access.<\/p>

03\/04\/2025 05:29 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/04\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63923","activity_ticket_id":"59327","ticket_reference":"HDT60412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/25","activity_end":"2025-04-02 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73302","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 10:41 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 11:17 (carly)<\/b>Confirmed for Wednesday 2nd April, please call Adriana for access<\/p>

03\/04\/2025 05:29 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/04\/2025 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63924","activity_ticket_id":"59328","ticket_reference":"HDT60413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Pressure.","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/25","activity_end":"2025-04-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73303","activity_notes":"Boiler Pressure needs to be checked.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 11:03 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 11:06 (carly)<\/b>Tenant is able to provide access on Friday 28th March at 10am.<\/p>

31\/03\/2025 08:05 (michaelk)<\/b>Attended site to investigate low pressure fault. Found the expansion vessel flooded which requires replacing. Place order for a Saturday delivery. 1hr labour 55<\/p>

31\/03\/2025 13:42 (jane)<\/b>Attended site to investigate low pressure fault. Found the expansion vessel flooded which requires replacing, ordered new part - Email Sent<\/b><\/p>

01\/04\/2025 11:54 (carly)<\/b>Requested access for Friday 4th April in the afternoon.<\/p>

01\/04\/2025 12:10 (carly)<\/b>Access confirmed from 11am Wednesday 2nd April.<\/p>

03\/04\/2025 05:28 (michaelk)<\/b>Attended site to replace the expansion vessel previously reported. Completed work and left fully operational. 2hrs labour plus parts, total 310 ex vat.<\/p>

03\/04\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63925","activity_ticket_id":"59329","ticket_reference":"HDT60414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Pressure.","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/03\/25","activity_end":"2025-03-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73304","activity_notes":"Boiler Pressure needs checking.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 11:10 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 11:12 (carly)<\/b>Tenant is able to provide access for Friday 28th March at 10am.<\/p>

31\/03\/2025 08:04 (michaelk)<\/b>Attended site to inspect the boiler. Found no leaks in the boiler or on the system. Expansion vessel was fully operational and the system pressure was normal. 1hr labour 55<\/p>

31\/03\/2025 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63926","activity_ticket_id":"59330","ticket_reference":"HDT60415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/04\/25","activity_end":"2025-04-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73305","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 12:06 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 12:22 (carly)<\/b>Lilian will be there to provide access.<\/p>

02\/04\/2025 15:11 (alan)<\/b>Electrical report <\/p>

02\/04\/2025 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63927","activity_ticket_id":"59331","ticket_reference":"HDT60416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/04\/25","activity_end":"2025-04-02 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73306","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 12:10 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 12:23 (carly)<\/b>Lilian will be there to provide access.<\/p>

02\/04\/2025 15:11 (alan)<\/b>Electrical report <\/p>

02\/04\/2025 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63928","activity_ticket_id":"59332","ticket_reference":"HDT60417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/25","activity_end":"2025-04-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73307","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 12:14 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 12:23 (carly)<\/b>Lilian will be there to provide access.<\/p>

03\/04\/2025 14:24 (alan)<\/b>Electrical inspection <\/p>

03\/04\/2025 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63929","activity_ticket_id":"59333","ticket_reference":"HDT60418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/04\/25","activity_end":"2025-04-03 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73308","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 12:17 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 12:24 (carly)<\/b>Lilian will be there to provide access.<\/p>

03\/04\/2025 14:24 (alan)<\/b>Electrical inspection <\/p>

03\/04\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63930","activity_ticket_id":"59334","ticket_reference":"HDT60419","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd Floor Women's Toilet on end (Next to Disabled Toilet) - Issues with locking mechanism and unable to open door","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/03\/25","activity_end":"2025-03-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73309","activity_notes":"2nd Floor Women's Toilet on end (Next to Disabled Toilet) - Issues with locking mechanism and unable to open door","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 13:56 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 15:47 (travis)<\/b>Attended and managed to open locked toilet door with no damage, removed handles and lock from door , found lock to be beyond repair and have ordered a replacement from Fox locksmiths,will return to complete once delivered.Asked by John at KPF to repair under cupboard door in gents toilet and replaced upstand tiles , general clean up to make presentable.Reported leak from toilet to John.<\/p>

27\/03\/2025 08:09 (travis)<\/b>Returned and fitted new lock and repaired door frame.<\/p>

27\/03\/2025 11:39 (jane)<\/b>(Ticket Closed)<\/p>

04\/04\/2025 07:10 (travis)<\/b>Reattended and fitted toilet door handle using new grub screws.<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63931","activity_ticket_id":"59335","ticket_reference":"HDT60420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To doublecheck the lock at 5b Rupert Court (picture attached)","ticket_address_1":"5b Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"5b Rupert Court ","cs_id":"706","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"706","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/03\/25","activity_end":"2025-03-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73310","activity_notes":"To doublecheck the lock at 5b Rupert Court (picture attached)","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 14:22 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 15:49 (iain)<\/b>Ease and adjust door, lock, keep and hinges.<\/p>

25\/03\/2025 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63932","activity_ticket_id":"59336","ticket_reference":"HDT60421","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Juliette balcony door is also not closing properly","ticket_address_1":"Flat 103","ticket_address_2":"6 Mercer Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 103","cs_id":"3106","cs_address_2":"6 Mercer Walk ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3106","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/04\/25","activity_end":"2025-04-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73311","activity_notes":"Juliette balcony door is also not closing properlyThe tenant has confirmed it will be access via keys from the security team. ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 16:09 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 16:14 (jane)<\/b>Twentytwenty will attempt to attend tomorrow afternoon if they have time <\/p>

28\/03\/2025 11:16 (jane)<\/b>Key was not available for Juliette balcony door, key has now been found, arranging another date <\/p>

31\/03\/2025 09:54 (carly)<\/b>Requested access for Wednesday 2nd April, mid morning.<\/p>

03\/04\/2025 09:48 (jane)<\/b>Client has now requested another date for attendance, waiting on TwentyTwenty to confirm a date <\/p>

04\/04\/2025 09:37 (jane)<\/b>Requested access for 24th April <\/p>

07\/04\/2025 11:00 (carly)<\/b>Client has requested for this to be done sooner, have emailed Brian to see if this is possible. <\/p>

07\/04\/2025 14:47 (carly)<\/b>Access requested for Thursday 10th April at 9am.<\/p>

09\/04\/2025 09:12 (carly)<\/b>Access confirmed with keys for Thursday 10th April at 9am.<\/p>

10\/04\/2025 10:32 (travis)<\/b>Attended with keys and found single Juliet door to be not functioning properly, sourced a key replacement which allowed the door to open correctly.Cleaned sliding multi point locks and lightly oiled, tested door functioning correctly.Lubricated all moving parts on sliding door leading to veranda opposite kitchen and tested.<\/p>

11\/04\/2025 09:27 (roy)<\/b>Security did not have key for door.Sourced key to open door. Ease and adjusted and did same to bedroom door.Please note: Need to use key for door to open 180 degrees whereas no key required to door to tilt<\/p>

11\/04\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63933","activity_ticket_id":"59337","ticket_reference":"HDT60422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ventilation Unit Service.","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/25","activity_end":"2025-04-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73312","activity_notes":"Ventilation Unit Service.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 09:55 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 09:58 (carly)<\/b>Attending today 26th March.<\/p>

26\/03\/2025 13:58 (jane)<\/b>2No x vents have been ordered - 2 day lead-time <\/p>

26\/03\/2025 15:54 (alan)<\/b>Service AHU and order replacement filters <\/p>

31\/03\/2025 16:16 (carly)<\/b>Attending 1st April with new filters.<\/p>

01\/04\/2025 08:33 (alan)<\/b>Return to site and replace filters in MVHR <\/p>

01\/04\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63934","activity_ticket_id":"59338","ticket_reference":"HDT60423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown lamp.","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/03\/25","activity_end":"2025-03-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73313","activity_notes":"Blown lamp. Common parts.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 10:02 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 15:54 (alan)<\/b>Replace blown lamps in common parts <\/p>

26\/03\/2025 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63935","activity_ticket_id":"59339","ticket_reference":"HDT60424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown Lamps.","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9a Wardour Street ","cs_id":"221","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"221","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/03\/25","activity_end":"2025-03-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73314","activity_notes":"Blown Lamps, common parts.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 10:05 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 15:55 (alan)<\/b>Replace blown lamp to common parts outside light <\/p>

26\/03\/2025 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63936","activity_ticket_id":"59340","ticket_reference":"HDT60425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Drainage from bath.","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/03\/25","activity_end":"2025-03-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73315","activity_notes":" Drainage from bath needs to be checked.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 12:19 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 15:03 (roy)<\/b>With Ian. Cleared blockage <\/p>

26\/03\/2025 15:44 (iain)<\/b>Cleared bath waste pipework.<\/p>

26\/03\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63937","activity_ticket_id":"59340","ticket_reference":"HDT60425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Drainage from bath.","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/03\/25","activity_end":"2025-03-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73316","activity_notes":" Drainage from bath needs to be checked.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 12:19 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 15:03 (roy)<\/b>With Ian. Cleared blockage <\/p>

26\/03\/2025 15:44 (iain)<\/b>Cleared bath waste pipework.<\/p>

26\/03\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63938","activity_ticket_id":"59341","ticket_reference":"HDT60426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical cupboard - PAT test","ticket_address_1":"39 King Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/25","activity_end":"2025-03-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73317","activity_notes":"Electrical cupboard - PAT testCould you ask your engineer to do a PAT test to all devices plugged in to the sockets that are located in electrical cupboard within communal staircase 1st floor landing.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 13:39 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 13:37 (roy)<\/b>Pat test inside electrical cupboard.<\/p>

27\/03\/2025 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63939","activity_ticket_id":"59342","ticket_reference":"HDT60427","ticket_client":"1961","client_name":"August Equity","ticket_title":"MDR\/JH\/16809 - Toilet repairs ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/02\/26","activity_end":"2026-02-27 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"73318","activity_notes":"Toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 14:40 (jane)<\/b>Sending a pro-forma invoice for full payment to August Equity <\/p>

09\/04\/2025 11:11 (jane)<\/b>Awaiting on payment from client before works can be booked in Hoping to receive payment next week <\/p>

14\/05\/2025 11:34 (carly)<\/b>Lee carrying out the works.<\/p>

15\/05\/2025 14:03 (michaelk)<\/b>We have attended site and replaced the drainage and flush pipe and connections. We have also installed timber supports as best as we can with the access. We would recommend installing an access panel where highlighted, for any future maintenance. The area is ready for boarding and tiling, once completed we can hang the pan and seal up.<\/p>

30\/05\/2025 09:48 (jane)<\/b>There is a partial blockage to the pipework, waiting for CBRE to advise who is responsible for paying for this as a drainage contractor will need to attend - chase up emails were sent on 29th May <\/p>

10\/06\/2025 14:29 (jane)<\/b>CBRE instructing August Equity to clear their own drains <\/p>

25\/06\/2025 10:24 (jane)<\/b>The blockage has been cleared, reinstatement works to commence <\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63940","activity_ticket_id":"59342","ticket_reference":"HDT60427","ticket_client":"1961","client_name":"August Equity","ticket_title":"MDR\/JH\/16809 - Toilet repairs ","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/02\/26","activity_end":"2026-02-27 12:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"73319","activity_notes":"Toilet repairs ","activity_timesheet":null,"ticket_notes_combined":"

26\/03\/2025 14:40 (jane)<\/b>Sending a pro-forma invoice for full payment to August Equity <\/p>

09\/04\/2025 11:11 (jane)<\/b>Awaiting on payment from client before works can be booked in Hoping to receive payment next week <\/p>

14\/05\/2025 11:34 (carly)<\/b>Lee carrying out the works.<\/p>

15\/05\/2025 14:03 (michaelk)<\/b>We have attended site and replaced the drainage and flush pipe and connections. We have also installed timber supports as best as we can with the access. We would recommend installing an access panel where highlighted, for any future maintenance. The area is ready for boarding and tiling, once completed we can hang the pan and seal up.<\/p>

30\/05\/2025 09:48 (jane)<\/b>There is a partial blockage to the pipework, waiting for CBRE to advise who is responsible for paying for this as a drainage contractor will need to attend - chase up emails were sent on 29th May <\/p>

10\/06\/2025 14:29 (jane)<\/b>CBRE instructing August Equity to clear their own drains <\/p>

25\/06\/2025 10:24 (jane)<\/b>The blockage has been cleared, reinstatement works to commence <\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63941","activity_ticket_id":"59343","ticket_reference":"HDT60428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lamp in common parts and silicone repair works inside flat ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/03\/25","activity_end":"2025-03-27 08:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73320","activity_notes":"for Alan to replace a faulty lamp in the communal area outside Flat 1.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 14:50 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 14:53 (jane)<\/b>Confirmed for Friday 28th March- around 11am - Tenant home for access <\/p>

27\/03\/2025 09:29 (alan)<\/b>Replace blown lamp in common parts outside Flat 1<\/p>

28\/03\/2025 12:51 (iain)<\/b>Cut out and replaced mastic to kitchen plinth.Replaced broken plinth clips.<\/p>

28\/03\/2025 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63942","activity_ticket_id":"59343","ticket_reference":"HDT60428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lamp in common parts and silicone repair works inside flat ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/25","activity_end":"2025-03-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73321","activity_notes":"Friday 28th March around 11am. The tenant can provide accessIn addition, to arrange for an engineer to positioned and silicone the washer dryer areas.Tenant reported : Since the last fixing of the heating system, as the electricians took out the washing machine, they took the bezel off as well and did not properly put them back and seal it withsilicone gel ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 14:50 (System)<\/b>Ticket Created<\/p>

26\/03\/2025 14:53 (jane)<\/b>Confirmed for Friday 28th March- around 11am - Tenant home for access <\/p>

27\/03\/2025 09:29 (alan)<\/b>Replace blown lamp in common parts outside Flat 1<\/p>

28\/03\/2025 12:51 (iain)<\/b>Cut out and replaced mastic to kitchen plinth.Replaced broken plinth clips.<\/p>

28\/03\/2025 13:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63943","activity_ticket_id":"59344","ticket_reference":"HDT60429","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Issue with the sink ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/03\/25","activity_end":"2025-03-27 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73322","activity_notes":"Issue with the sink - member of staff will show the location ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 15:26 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 06:25 (michaelk)<\/b>Attended site to investigate basement sink reported issue. The waste has been sealed with rubber (see attatched) which requires a new fitting but isnt currently leaking. We was also instructed that the tap diverter is faulty. I'll look for replacement parts. 1hr labour 55<\/p>

28\/03\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63944","activity_ticket_id":"59345","ticket_reference":"HDT60430","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 gents toilet - leaking at back when flushed and no hot water to ground floor kitchen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/25","activity_end":"2025-04-04 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73323","activity_notes":"L2 gents toilet - leaking at back when flushedAlso attend to toilet blocked next door to this leaking toilet.","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 15:42 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 06:20 (michaelk)<\/b>Attended site to investigate reported leak. There was a leak from the flush pipe at the cistern which was repaired, however there was an additional leak found at the flush cone. The toilet will need to be removed to carry out the repair.We was also asked to look at the hot water in the ground floor kitchen. There is an issue with the redring instantaneous heater, which Alan will need to inspect. 1hr labour 55<\/p>

31\/03\/2025 14:17 (carly)<\/b>Requested access for Wednesday 2nd April at 630\/7am.<\/p>

31\/03\/2025 15:00 (carly)<\/b>Access confirmed for Wednesday 2nd April at 63\/7am.<\/p>

02\/04\/2025 08:58 (alan)<\/b>Reset water heater Test and leave working <\/p>

02\/04\/2025 09:19 (carly)<\/b>Re attending tomorrow morning Thursday 3rd April.<\/p>

03\/04\/2025 09:44 (alan)<\/b>Quoted works <\/p>

03\/04\/2025 09:44 (alan)<\/b>Quoted works <\/p>

03\/04\/2025 12:52 (iain)<\/b> blocked toilets.Rodded and flushed through until clear.<\/p>

08\/04\/2025 07:38 (michaelk)<\/b>Attended site to remove the wall hung pan and to.replace the flush cone. The repair was tested on completion and re-sealed back to the wall. 2hrs labour plus parts, total 135.60 ex vat.<\/p>

08\/04\/2025 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63945","activity_ticket_id":"59322","ticket_reference":"HDT60407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher issue.","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/04\/25","activity_end":"2025-04-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73324","activity_notes":"Dishwasher issue. While the dishwasher was running it was making buzzing noise- an attempted reset was made by switching it off at the power- but the dishwasher will now not turn on. No errors shown- no power- but buzzing noise persisted.","activity_timesheet":null,"ticket_notes_combined":"

25\/03\/2025 10:01 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 10:09 (carly)<\/b>Waiting on repair aid to advise of attendance date.<\/p>

25\/03\/2025 11:27 (carly)<\/b>Requested access for Wednesday 26th March 12:00 -18:00.<\/p>

25\/03\/2025 14:13 (jane)<\/b>Requested access for Wednesday 2nd April between 10 and 2pm <\/p>

25\/03\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>

26\/03\/2025 15:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2025 15:58 (jane)<\/b>Client reported dishwasher not working again, waiting on a date from Repair Aid <\/p>

27\/03\/2025 10:38 (jane)<\/b>Requested access for Wed, 2nd of April between 10 and 2pm .<\/p>

01\/04\/2025 11:19 (carly)<\/b>Confirmed for Wednesday 2nd April between 10-2pm.Tennant has said -Yes I will be around, however I have to pop out from 12-13:15 so in case they comes between that time theyll need keys.<\/p>

02\/04\/2025 17:46 (iain)<\/b>Repairaid.<\/p>

03\/04\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63946","activity_ticket_id":"59346","ticket_reference":"HDT60431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Summary: Plug socket broken ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/03\/25","activity_end":"2025-03-27 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73325","activity_notes":"Summary: Plug socket broken Description: An external wall plug socket has broken and needs to be replaced.This is located in our Turning Circle on the ground floor","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2025 09:29 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 14:22 (alan)<\/b>Replace broken MK master seal outside socket <\/p>

27\/03\/2025 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63947","activity_ticket_id":"59347","ticket_reference":"HDT60432","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To touch up to rear staircase ","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"27\/03\/25","activity_end":"2025-03-27 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73326","activity_notes":"To touch up to rear staircase ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 10:01 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63948","activity_ticket_id":"59348","ticket_reference":"HDT60433","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Basement door closer faulty ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"27\/03\/25","activity_end":"2025-03-27 10:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73327","activity_notes":"Basement door closer faulty ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 10:05 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63949","activity_ticket_id":"59349","ticket_reference":"HDT60434","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To touch up basement bike store ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"27\/03\/25","activity_end":"2025-03-27 10:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73328","activity_notes":"To touch up basement bike store ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 10:10 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63950","activity_ticket_id":"59350","ticket_reference":"HDT60435","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"5th floor carpet tile replacement","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"27\/03\/25","activity_end":"2025-03-27 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73329","activity_notes":"5th floor carpet tile replacement","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 10:16 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63951","activity_ticket_id":"59351","ticket_reference":"HDT60436","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power to the kitchen ","ticket_address_1":"Flat 7","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 7","cs_id":"153","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"153","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/03\/25","activity_end":"2025-03-27 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73330","activity_notes":"No power to the kitchen ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2025 10:39 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 13:38 (roy)<\/b>Reset power to kitchen units.Checked units.Not sure why it had tripped<\/p>

27\/03\/2025 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63952","activity_ticket_id":"59352","ticket_reference":"HDT60437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"02\/04\/25","activity_end":"2025-04-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73331","activity_notes":"Washing machine issue ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 10:43 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 10:45 (jane)<\/b>Instructed Repair Aid, waiting on a date <\/p>

27\/03\/2025 14:58 (jane)<\/b>For Wed, 2nd of April between 10 and 2pm - tenant to give access <\/p>

27\/03\/2025 15:51 (jane)<\/b>Update ; For Wed, 2nd of April between 10 and 2pm, keys for access <\/p>

02\/04\/2025 10:55 (iain)<\/b>Repairaid.<\/p>

03\/04\/2025 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63953","activity_ticket_id":"59345","ticket_reference":"HDT60430","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 gents toilet - leaking at back when flushed and no hot water to ground floor kitchen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/04\/25","activity_end":"2025-04-01 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73332","activity_notes":"No hot water to ground floor kitchen ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 15:42 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 06:20 (michaelk)<\/b>Attended site to investigate reported leak. There was a leak from the flush pipe at the cistern which was repaired, however there was an additional leak found at the flush cone. The toilet will need to be removed to carry out the repair.We was also asked to look at the hot water in the ground floor kitchen. There is an issue with the redring instantaneous heater, which Alan will need to inspect. 1hr labour 55<\/p>

31\/03\/2025 14:17 (carly)<\/b>Requested access for Wednesday 2nd April at 630\/7am.<\/p>

31\/03\/2025 15:00 (carly)<\/b>Access confirmed for Wednesday 2nd April at 63\/7am.<\/p>

02\/04\/2025 08:58 (alan)<\/b>Reset water heater Test and leave working <\/p>

02\/04\/2025 09:19 (carly)<\/b>Re attending tomorrow morning Thursday 3rd April.<\/p>

03\/04\/2025 09:44 (alan)<\/b>Quoted works <\/p>

03\/04\/2025 09:44 (alan)<\/b>Quoted works <\/p>

03\/04\/2025 12:52 (iain)<\/b> blocked toilets.Rodded and flushed through until clear.<\/p>

08\/04\/2025 07:38 (michaelk)<\/b>Attended site to remove the wall hung pan and to.replace the flush cone. The repair was tested on completion and re-sealed back to the wall. 2hrs labour plus parts, total 135.60 ex vat.<\/p>

08\/04\/2025 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63954","activity_ticket_id":"59353","ticket_reference":"HDT60438","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Summary: Leaking stack pipe in basement ","ticket_address_1":"Becket House","ticket_address_2":"36 Old Jewry","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"27\/03\/25","activity_end":"2025-03-27 10:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73333","activity_notes":"Summary: Leaking stack pipe in basement ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 10:59 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63955","activity_ticket_id":"59354","ticket_reference":"HDT60439","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Summary: repair to court yard light ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"4","resource_name":"Michael Reddan","activity_start":"27\/03\/25","activity_end":"2025-03-27 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73334","activity_notes":"Summary: repair to court yard light ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 13:15 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63958","activity_ticket_id":"59355","ticket_reference":"HDT60440","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Level 2 wall hung toilet pan (ladies toilet next to disabled toilet) - Bracket at the back needs tightening up","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/25","activity_end":"2025-03-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73337","activity_notes":"Level 2 wall hung toilet pan (ladies toilet next to disabled toilet) - Bracket at the back needs tightening up","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2025 15:12 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 19:56 (michaelk)<\/b>Attended site to tighten the back to wall pan in the ladies 2nd floor toilet. 1hr labour 55<\/p>

01\/04\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63959","activity_ticket_id":"59352","ticket_reference":"HDT60437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue ","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/04\/25","activity_end":"2025-04-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73338","activity_notes":"Washing machine issue - To provide keys to Repair AidFor Wed, 2nd of April between 10 and 2pm","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2025 10:43 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 10:45 (jane)<\/b>Instructed Repair Aid, waiting on a date <\/p>

27\/03\/2025 14:58 (jane)<\/b>For Wed, 2nd of April between 10 and 2pm - tenant to give access <\/p>

27\/03\/2025 15:51 (jane)<\/b>Update ; For Wed, 2nd of April between 10 and 2pm, keys for access <\/p>

02\/04\/2025 10:55 (iain)<\/b>Repairaid.<\/p>

03\/04\/2025 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63960","activity_ticket_id":"59356","ticket_reference":"HDT60441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16868 - Replacement blinds ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/04\/25","activity_end":"2025-04-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73339","activity_notes":"Replacement blinds ","activity_timesheet":null,"ticket_notes_combined":"

27\/03\/2025 16:15 (jane)<\/b>Blinds on order - anticipated dispatch date 16th April <\/p>

14\/04\/2025 11:45 (carly)<\/b>Requested access for Tuesday 15th April at 9am.<\/p>

14\/04\/2025 12:09 (carly)<\/b>Access confirmed for Tuesday 15th April at 9am.Vacant property so please collect keys or access.<\/p>

15\/04\/2025 13:12 (iain)<\/b>Replacement blinds.<\/p>

15\/04\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63961","activity_ticket_id":"59357","ticket_reference":"HDT60442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Internal door faulty:","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/03\/25","activity_end":"2025-03-28 08:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73340","activity_notes":"Internal door faulty: Door that's supposed to remain closed but is faulty and cannot be closed between corridor 3 and 2. ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 08:40 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 09:02 (roy)<\/b>Reset power to door.Security issues<\/p>

28\/03\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63962","activity_ticket_id":"59358","ticket_reference":"HDT60443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window catch and Door frame issue.","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 2NG","cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/25","activity_end":"2025-04-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73341","activity_notes":"Window catch and Door frame issue.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 10:03 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 10:05 (carly)<\/b>Requested access for Wednesday 2nd April in the morning.<\/p>

28\/03\/2025 14:05 (jane)<\/b>Confirmed for Wednesday 2nd April - keys for access <\/p>

02\/04\/2025 10:56 (travis)<\/b>Collected keys and attended above property,Found apartment door architrave to have been knocked off frame, reinstated architrave using construction adhesive and panel pins . Made presentable using decorators caulk.Found sash window in living room to be missing the central lock and restrictors,Left apartment and sourced replacements.Returned and fitted parts and packed out lock with timber to gain correct height Cleaned work area and locked door\/returned keys to security.<\/p>

02\/04\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63963","activity_ticket_id":"58629","ticket_reference":"HDT59714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"list of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"02\/04\/25","activity_end":"2025-04-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73342","activity_notes":"To carry out damp testing and redecorate small area of water damage.For Wednesday 2nd April in the morning, Tenant to provide access.","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:13 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:15 (sandra)<\/b>Lilian has requested 13th from tenant. waiting on response <\/p>

02\/01\/2025 10:21 (sandra)<\/b>PAT test requested for 15th waiting on confirmation <\/p>

02\/01\/2025 12:04 (sandra)<\/b>confirmed with tenant for 15th<\/p>

02\/01\/2025 12:07 (sandra)<\/b>from 9am <\/p>

21\/01\/2025 12:32 (sandra)<\/b>requested Friday 31st <\/p>

23\/01\/2025 09:45 (sandra)<\/b>tenant to provide access on 31st <\/p>

27\/01\/2025 11:06 (sandra)<\/b>to be rescheduled as leak is active again <\/p>

28\/01\/2025 11:14 (sandra)<\/b>Decorating has been rescheduled due to leak being active however, MK can go ahead on 31st<\/p>

29\/01\/2025 09:11 (sandra)<\/b>tenant cancelled 24th I have requested Monday 3rd<\/p>

29\/01\/2025 10:04 (sandra)<\/b>confirmed for 8.30<\/p>

04\/02\/2025 06:02 (michaelk)<\/b>Attended site to check the alarms, completed work. 1hr labour 55<\/p>

26\/03\/2025 10:37 (carly)<\/b>Requested access for a date for next week.Week commencing 31st March 2025.<\/p>

26\/03\/2025 11:10 (jane)<\/b>(Ticket Closed)<\/p>

28\/03\/2025 10:55 (carly)<\/b>(Ticket Re-Opened)<\/p>

28\/03\/2025 10:58 (carly)<\/b>To carry out damp testing and redecorate small area of water damage. For Wednesday 2nd April in the morning, Tenant to provide access.<\/p>

02\/04\/2025 14:46 (jack)<\/b>150<\/p>

02\/04\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63964","activity_ticket_id":"59359","ticket_reference":"HDT60444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16869 - To supply and fit new blind ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/04\/25","activity_end":"2025-04-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73343","activity_notes":"To supply and fit new blind ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 14:33 (jane)<\/b>Blind on order - anticipated dispatch date 4th April 2025<\/p>

01\/04\/2025 15:43 (jane)<\/b>Engineer to collect blind and fit <\/p>

02\/04\/2025 10:56 (iain)<\/b>Supply and fit blind.<\/p>

02\/04\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63965","activity_ticket_id":"59360","ticket_reference":"HDT60445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1,2,3,4 new T handles for kitchen cupboards.","ticket_address_1":"2a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2a Gerrard Place ","cs_id":"717","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/04\/25","activity_end":"2025-04-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73344","activity_notes":"Flat 1,2,3,4 new T handles for kitchen cupboards.4x Flats, 2A Gerrard Place","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 11:43 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 11:47 (carly)<\/b>T handles on order.<\/p>

02\/04\/2025 10:17 (carly)<\/b>Requested access for Friday 4th April at 9am.<\/p>

02\/04\/2025 13:17 (jane)<\/b>Collect keys on Friday morning 4th April for all 4No flats The tenant is aware. Please inform the engineer's that the T-Handles are to replace washer\/dryer & Dishwasher cabinet.<\/p>

04\/04\/2025 11:25 (travis)<\/b>Replacement of kitchen cupboard handles.<\/p>

04\/04\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63966","activity_ticket_id":"59361","ticket_reference":"HDT60446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 2.01, 2.02, 3.01, 3.02 & 3.03 For new T handles, for kitchen cupboards.","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"On Hold","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/04\/25","activity_end":"2025-04-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73345","activity_notes":"Flat 2.01, 2.02, 3.01, 3.02 & 3.03 for new T handles for kitchen cupboards.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 11:49 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 11:50 (carly)<\/b>Handles on order.<\/p>

02\/04\/2025 10:16 (carly)<\/b>Requested access for Friday 4th April at 9am.<\/p>

02\/04\/2025 12:49 (carly)<\/b>Access confirmed for Friday 4th April from 9am.Please inform the engineer's that the T-Handles are to replace washer\/dryer & Dishwasher cabinet.Please inform the engineer to ring Adriana and she will arrange for housekeeper to assist with access.<\/p>

02\/04\/2025 13:21 (jane)<\/b>From 11am on Friday 4th April - Engineer to ring Adriana and she will arrange for housekeeper to assist with access<\/p>

04\/04\/2025 12:26 (iain)<\/b>Kitchen cupboard handles.<\/p>

04\/04\/2025 15:55 (jane)<\/b>Lilian to inform us of the correct flats to fit the handles <\/p>

09\/04\/2025 13:22 (jane)<\/b>Chased Lilian for the correct address <\/p>

22\/04\/2025 10:00 (jane)<\/b>Chased Lilian again for correct address <\/p>

22\/04\/2025 13:38 (jane)<\/b>Client needs some time to recall the correct address, will update <\/p>

02\/05\/2025 09:57 (jane)<\/b>(Placed On Hold) Job on hold <\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63967","activity_ticket_id":"59362","ticket_reference":"HDT60447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window frame fallen apart ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2115","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2115","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/04\/25","activity_end":"2025-04-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73346","activity_notes":"Window frame fallen apart One of the window frames in the bedroom fell apart when I was opening the window. The wooden frame at the bottom appears to have rotted away and become weak (below are some pics). The window pane is still secure and it is closed and locked so there is no immediate risk.","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 13:16 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 13:17 (jane)<\/b>Requested access for this afternoon <\/p>

28\/03\/2025 13:55 (jane)<\/b>Client would like a date for next week <\/p>

31\/03\/2025 09:43 (carly)<\/b>Requested access for Monday 14th April at 9am.<\/p>

31\/03\/2025 10:08 (carly)<\/b>Tenant has requested 12pm on the 14th April.<\/p>

31\/03\/2025 11:06 (carly)<\/b>Confirmed for 12pm on the 14th April. Collect keys but please knock first.<\/p>

14\/04\/2025 15:50 (iain)<\/b>Bottom rail of window broken off\/rotten.Refixed with screws and glue, made good. Bottom part of window is rotten so window should be replaced. Quote.<\/p>

14\/04\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63968","activity_ticket_id":"59363","ticket_reference":"HDT60448","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with a lock ","ticket_address_1":"Top Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Top Floor","cs_id":"2629","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2629","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/03\/25","activity_end":"2025-03-28 15:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73347","activity_notes":"Issue with a lock ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 13:54 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 15:37 (iain)<\/b>Supply and fit new nightlatch.<\/p>

28\/03\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63969","activity_ticket_id":"59364","ticket_reference":"HDT60449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16871 - Replacement slimline fully integrated dishwasher ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/04\/25","activity_end":"2025-04-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73348","activity_notes":"Replacement slimline fully integrated dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2025 14:13 (jane)<\/b>Instructed Repair Aid to order new dishwasher <\/p>

09\/04\/2025 13:19 (jane)<\/b>Chased Repair Aid for an update <\/p>

10\/04\/2025 11:13 (jane)<\/b>Requested access for Wednesday 16th April for the replacement dishwasher <\/p>

14\/04\/2025 11:14 (jane)<\/b>Confirmed for Wednesday 16th April - keys for access <\/p>

16\/04\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>

16\/04\/2025 15:27 (roy)<\/b>With Repair Aid <\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63970","activity_ticket_id":"59365","ticket_reference":"HDT60450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out fire stopping to the holes in the electrical cupboard next to flat 1","ticket_address_1":"21 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"21 Catherine Street","cs_id":"31","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"31","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/25","activity_end":"2025-03-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73349","activity_notes":"To carry out fire stopping to the holes in the electrical cupboard next to flat 1 and take pictures ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 16:04 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 15:32 (iain)<\/b>Fire stopping.<\/p>

31\/03\/2025 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63971","activity_ticket_id":"59366","ticket_reference":"HDT60451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ground floor cupboard - fire stopping ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/25","activity_end":"2025-03-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73350","activity_notes":"Ground floor cupboard - fire stopping Can your engineer do fire stopping to the hole above a fire alarm panel. There is a build in cabinet next to staircase and top cupboard have a hole that need to be fire stop. ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 16:21 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 15:35 (iain)<\/b>Cleared basin blokage, 1st floor toilets.<\/p>

31\/03\/2025 15:36 (iain)<\/b>Fire stopping.<\/p>

01\/04\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63972","activity_ticket_id":"59367","ticket_reference":"HDT60452","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Shower part missing - vacant property.","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/03\/25","activity_end":"2025-03-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73351","activity_notes":"Shower part missing. Vacant property. Keys for access.","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 09:34 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 20:01 (michaelk)<\/b>Attended site to investigate reported shower fault. Re-built the thermostatic cartridge and handle after setting the max temperature to 43c. 2hrs labour 105<\/p>

01\/04\/2025 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63973","activity_ticket_id":"59368","ticket_reference":"HDT60453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent - Front door lock broken, keys for access.","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/25","activity_end":"2025-03-31 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73352","activity_notes":"Urgent - Front door lock broken. Latch come off.","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 10:14 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 15:34 (iain)<\/b>Replacement nightlatch.<\/p>

31\/03\/2025 16:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63974","activity_ticket_id":"59369","ticket_reference":"HDT60454","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Broken sink. Client has requested attendance today.","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/25","activity_end":"2025-04-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73353","activity_notes":"Broken sink. Client has requested attendance today.","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 10:45 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 19:58 (michaelk)<\/b>Attended site to investigate reported sink. Found the waste broken from the catering sink to the main run. The catering waste was brass, so ive ordered a steel replacement, as indent want to use plastic as suggested by the client. 1hr labour 55<\/p>

01\/04\/2025 11:08 (carly)<\/b>Attending Thursday 3rd April 9am.<\/p>

04\/04\/2025 07:27 (michaelk)<\/b>Attended site to replace catering sink waste, trap and pipework as reported. Installed chrome catering waste and new adjustable p-trap. A new section of 40mm solvent waste was also installed. Left in full working order. 3hrs labour plus parts, total 213.60 ex vat.<\/p>

04\/04\/2025 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63975","activity_ticket_id":"59371","ticket_reference":"HDT60456","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16861 - Repairs to heating and hot water ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/25","activity_end":"2025-05-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73354","activity_notes":"Repairs to heating and hot water","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 09:56 (carly)<\/b>Access requested for Monday 12th May at 9am.<\/p>

08\/05\/2025 09:24 (carly)<\/b>Mike to order parts.<\/p>

09\/05\/2025 09:43 (carly)<\/b>Emailed again requesting access for Monday 12th May.<\/p>

09\/05\/2025 11:06 (carly)<\/b>Access confirmed for Monday 12th May at 9am, tenant will be home to provide access,<\/p>

12\/05\/2025 20:36 (michaelk)<\/b>Attended site to carry out and complete all quoted works. Left in full working order. 430.76 ex vat.<\/p>

13\/05\/2025 11:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63976","activity_ticket_id":"59372","ticket_reference":"HDT60457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16870 - Replacement parts to boiler ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/25","activity_end":"2025-05-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73355","activity_notes":"Replacement parts to boiler ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 10:04 (carly)<\/b>Access requested for Monday 12th May at 1pm.<\/p>

08\/05\/2025 09:24 (carly)<\/b>Mike K to order parts.<\/p>

09\/05\/2025 09:48 (carly)<\/b>Emailed again, requesting access for Monday 12th May.<\/p>

12\/05\/2025 10:52 (carly)<\/b>Tenant still not responding. Will need to reschedule.<\/p>

12\/05\/2025 10:57 (carly)<\/b>Access requested for Tuesday 13th May at 9am.<\/p>

12\/05\/2025 14:41 (carly)<\/b>Access requested for Wednesday 14th May at 1pm.<\/p>

12\/05\/2025 15:02 (carly)<\/b>Access confirmed for Wednesday 14th May, tenant will be home to provide access.<\/p>

15\/05\/2025 07:11 (michaelk)<\/b>Completed quoted boiler repair, left in full working order 302.90 ex vat.<\/p>

15\/05\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63977","activity_ticket_id":"59373","ticket_reference":"HDT60458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16872 - Replacement thermostat","ticket_address_1":"Flat 4","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"1670","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1670","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/04\/25","activity_end":"2025-04-04 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73356","activity_notes":"Replacement thermostat ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2025 11:03 (jane)<\/b>Requested access for Friday afternoon 4th April <\/p>

03\/04\/2025 16:49 (jane)<\/b>Confirmed for Friday afternoon 4th April - access via keys but knock first <\/p>

08\/04\/2025 07:32 (michaelk)<\/b>Completed quoted work installing new wireless controller. 245 ex vat.<\/p>

08\/04\/2025 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63978","activity_ticket_id":"59374","ticket_reference":"HDT60459","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check all plumbing and water pressure. Vacant flat.","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/04\/25","activity_end":"2025-04-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73357","activity_notes":"To check all plumbing and water pressure. Vacant flat.","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 11:39 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 20:14 (michaelk)<\/b>Attended site to check all water outlets and sanitary fixtures for the correct pressure and operation.Grnd floor ensuite - basin, shower ok. Internal cistern parts worn.Grnd floor ensuite - bas8n, shower ok. Internal cistern parts worn.1st floor bathroom - basin, toilet ok. Bath tap aerator missing.1st floor toilet - basin ok. Toilet cistern parts worn.1st floor kitchen - tap ok.2hrs labour 105<\/p>

01\/04\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63979","activity_ticket_id":"59375","ticket_reference":"HDT60460","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services - For Wednesday 2nd April and Thursday 3rd April ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"02\/04\/25","activity_end":"2025-04-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73358","activity_notes":"For Wednesday 2nd April and Thursday 3rd April ","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2025 11:48 (System)<\/b>Ticket Created<\/p>

03\/04\/2025 16:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63980","activity_ticket_id":"59376","ticket_reference":"HDT60461","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services - For Friday 4th April - For Sue Residential ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/04\/25","activity_end":"2025-04-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73359","activity_notes":"Handyman Services - For Friday 4th April","activity_timesheet":null,"ticket_notes_combined":"

31\/03\/2025 11:50 (System)<\/b>Ticket Created<\/p>

08\/04\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63981","activity_ticket_id":"59377","ticket_reference":"HDT60462","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16841 - Redecoration works ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"14\/04\/25","activity_end":"2025-04-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73360","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 11:57 (carly)<\/b>Re decorating work to commence Monday 14th April at 8am.<\/p>

31\/03\/2025 14:10 (carly)<\/b>Please collect keys from security.<\/p>

22\/04\/2025 05:48 (jack)<\/b>Done <\/p>

22\/04\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63982","activity_ticket_id":"59378","ticket_reference":"HDT60463","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Flagstone - First Floor - Blocked sink to bathroom - Report to Lauren ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/03\/25","activity_end":"2025-03-31 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73361","activity_notes":"Flagstone - First Floor - Blocked sink to bathroom - Report to Lauren ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 13:29 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 15:39 (iain)<\/b>Unblocked basin, 1st floor toilets.<\/p>

31\/03\/2025 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63983","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/04\/25","activity_end":"2025-04-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73362","activity_notes":"Replacement ceiling works ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63984","activity_ticket_id":"59380","ticket_reference":"HDT60465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of the bump rails in the corridor is coming way from wall.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/25","activity_end":"2025-04-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73363","activity_notes":"One of the bump rails in the corridor is coming way from wall.Description: One of the bump rails in the corridor is starting to come away from the wall.It is still secure and safe but I have noticed it is very slowing getting further and further out and will eventually need to be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 14:23 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 15:55 (travis)<\/b>Attended and removed the whole section of key clamp rail,Removed all Rawl plugs and replaced with a bigger size,Refitted key clamp hand rail using new screws.<\/p>

31\/03\/2025 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63985","activity_ticket_id":"59381","ticket_reference":"HDT60466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/25","activity_end":"2025-04-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73364","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

31\/03\/2025 15:50 (System)<\/b>Ticket Created<\/p>

31\/03\/2025 16:14 (carly)<\/b>Tenant to provide access from 10am on the 8th April.<\/p>

09\/04\/2025 05:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/04\/2025 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63986","activity_ticket_id":"59382","ticket_reference":"HDT60467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The ground floor utility cupboard has a damaged lock as we cannot open it.","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"24a Wardour Street ","cs_id":"84","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"84","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/04\/25","activity_end":"2025-04-01 11:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73365","activity_notes":"The ground floor utility cupboard has a damaged lock as we cannot open it.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 09:14 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 10:18 (travis)<\/b>Attended and found the FB1 Lock to electrical intake cupboard to be broken inside.Removed lock and sourced a replacement,Returned and fitted lock and tested.Returned building keys back to security.<\/p>

01\/04\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63987","activity_ticket_id":"59383","ticket_reference":"HDT60468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat 1a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/25","activity_end":"2025-04-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73366","activity_notes":"List of works.Reinstate the under the fridge vent cover and toilet roll handle.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 09:27 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 09:27 (carly)<\/b>Requested access for mid morning today.<\/p>

02\/04\/2025 10:08 (carly)<\/b>Waiting for access to be confirmed.<\/p>

02\/04\/2025 11:54 (travis)<\/b>Gained access via tenant,Refitted plastic air circulation vent to bottom of fridge and plinth.Refitted bathroom toilet roll holder using a replacement grub\/locking screw.<\/p>

02\/04\/2025 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63988","activity_ticket_id":"59384","ticket_reference":"HDT60469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/25","activity_end":"2025-04-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73367","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 09:41 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 09:42 (carly)<\/b>Access requested for Monday 7th April at 1pm.<\/p>

09\/04\/2025 05:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/04\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63989","activity_ticket_id":"59385","ticket_reference":"HDT60470","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out plumbing and alarm checks only.","ticket_address_1":"Flat 5","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 5","cs_id":"477","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"477","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/25","activity_end":"2025-04-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73368","activity_notes":"To carry out plumbing and alarm checks only.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 10:01 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 10:02 (carly)<\/b>Requested access for Wednesday 9th April at 9am.<\/p>

01\/04\/2025 11:39 (carly)<\/b>Confirmed access with keys for Wednesday 9th April at 9am.<\/p>

10\/04\/2025 08:12 (michaelk)<\/b>Completed alarms and plumbing checks. 35<\/p>

10\/04\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63990","activity_ticket_id":"59386","ticket_reference":"HDT60471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/25","activity_end":"2025-04-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73369","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 10:13 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 10:16 (carly)<\/b>Requested access for Friday 11th April at 9am.<\/p>

07\/04\/2025 11:39 (carly)<\/b>Access confirmed for Friday 11th April am, access with keys.<\/p>

15\/04\/2025 06:54 (michaelk)<\/b>Completed full compliance testing 185<\/p>

15\/04\/2025 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63991","activity_ticket_id":"59387","ticket_reference":"HDT60472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/25","activity_end":"2025-04-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73370","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 10:18 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 10:20 (carly)<\/b>Requested access for Friday 11th April at 11am.<\/p>

07\/04\/2025 11:41 (carly)<\/b>Access confirmed for Friday 11th April am, keys for access.<\/p>

15\/04\/2025 06:54 (michaelk)<\/b>Completed full compliance testing 185<\/p>

15\/04\/2025 14:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63992","activity_ticket_id":"59322","ticket_reference":"HDT60407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher issue.","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/04\/25","activity_end":"2025-04-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73371","activity_notes":"Dishwasher issue.Repair Aid attending 2nd April between 10-2pm.Tennant has said Yes I will be around, however I have to pop out from 12-13:15 so in case they comes between that time theyll need keys.","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 10:01 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 10:09 (carly)<\/b>Waiting on repair aid to advise of attendance date.<\/p>

25\/03\/2025 11:27 (carly)<\/b>Requested access for Wednesday 26th March 12:00 -18:00.<\/p>

25\/03\/2025 14:13 (jane)<\/b>Requested access for Wednesday 2nd April between 10 and 2pm <\/p>

25\/03\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>

26\/03\/2025 15:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/03\/2025 15:58 (jane)<\/b>Client reported dishwasher not working again, waiting on a date from Repair Aid <\/p>

27\/03\/2025 10:38 (jane)<\/b>Requested access for Wed, 2nd of April between 10 and 2pm .<\/p>

01\/04\/2025 11:19 (carly)<\/b>Confirmed for Wednesday 2nd April between 10-2pm.Tennant has said -Yes I will be around, however I have to pop out from 12-13:15 so in case they comes between that time theyll need keys.<\/p>

02\/04\/2025 17:46 (iain)<\/b>Repairaid.<\/p>

03\/04\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63993","activity_ticket_id":"59389","ticket_reference":"HDT60474","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16851 - Repairs to leaking pipe","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"18 Stoney Street ","cs_id":"3022","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 9AD","ticket_client_site":"3022","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/25","activity_end":"2025-04-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73372","activity_notes":"Repairs to leaking pipe","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 10:43 (jane)<\/b>Requested access for very early Friday morning 25th April <\/p>

24\/04\/2025 10:36 (jane)<\/b>Attending Friday morning 25th April <\/p>

24\/04\/2025 10:37 (jane)<\/b>Anytime from 8:30 is suitable for Friday 25th April <\/p>

25\/04\/2025 10:10 (michaelk)<\/b>Attended site to carry out quoted repair to all the drainage pipework as instructed. Replaced all the 50mm fittings from the stainless hopper to the waste. We also have replaced all the seals from the machine to the hopper. When testing, the stainless steel hopper was leaking on a welded seem. This will also require replacing. A quote is to be forwarded. <\/p>

30\/04\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63994","activity_ticket_id":"59388","ticket_reference":"HDT60473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/25","activity_end":"2025-04-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73373","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 10:22 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 10:23 (carly)<\/b>Requested access for Friday 11th April at 1pm.<\/p>

07\/04\/2025 11:42 (carly)<\/b>Access confirmed for Friday 11th April, Tenant to provide access.<\/p>

15\/04\/2025 06:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

15\/04\/2025 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63995","activity_ticket_id":"59390","ticket_reference":"HDT60475","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16873 - Replacement concealed cisterns x 3No and repairs to tap ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/25","activity_end":"2025-05-02 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73374","activity_notes":"Replacement concealed cisterns x 3No and repairs to tap ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2025 11:56 (carly)<\/b>Access requested for Tuesday 22nd April at 9am.<\/p>

14\/04\/2025 12:13 (carly)<\/b>Access confirmed for Tuesday 22nd, please use management keys.<\/p>

15\/04\/2025 14:34 (jane)<\/b>Attending today\/tomorrow <\/p>

17\/04\/2025 06:13 (michaelk)<\/b>Completed 1 x cistern upgrade to the 1st floor toilet. <\/p>

17\/04\/2025 06:16 (michaelk)<\/b>Completed installation of 2 x concealed cisterns to the ground floor toilets. 450 ex vat.<\/p>

17\/04\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>

17\/04\/2025 11:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/04\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63996","activity_ticket_id":"59391","ticket_reference":"HDT60476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"URGENT - Shower not working at flat 2, third floor, 21a Newport Court - Keys for access ","ticket_address_1":"3rd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"102","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/25","activity_end":"2025-04-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73375","activity_notes":"URGENT - Shower not working at flat 2, third floor, 21a Newport CourtThis is what the tenants there have reported to me. Hi Greg there is a problem with the shower. There is no pressure and it is impossible to adjust the temperature. Too hot or too cold No middle. Possible to fix it quickly ?This happened to this same shower about a month ago. Please can you send someone urgently to repair it because there are 3 people in this HMO flat who need to use the shower as there is only one bathroom there.Please use the management keys for access at anytime today. ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 13:51 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 13:51 (jane)<\/b>Attending today <\/p>

02\/04\/2025 08:25 (michaelk)<\/b>Attended site to investigate reported shower issue. Stripped down the shower to test the internal controls and elements. Both elements were operational, however the temperature was lower than expected. I will return to site to replace the elements, as I believe the hard water has caused scale to build up. 2hrs labour 105Note; I will supply the part as as warranty, as this was fitted withtin2 years.<\/p>

02\/04\/2025 11:30 (jane)<\/b>Attended site to investigate reported shower issue. Stripped down the shower to test the internal controls and elements. Both elements were operational, however the temperature was lower than expected. I will return to site to replace the elements, as I believe the hard water has caused scale to build up.We will supply the part as as warranty, as this was fitted within 2 years. - Email Sent<\/b><\/p>

11\/04\/2025 05:48 (michaelk)<\/b>Attended site to replace micro switches to the shower. Completed work and left in full working order. 2hrs labour 105.Note; parts have been supplied under warranty. <\/p>

11\/04\/2025 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63997","activity_ticket_id":"59392","ticket_reference":"HDT60477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap loose and leaking - urgent - keys for access ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/04\/25","activity_end":"2025-04-01 16:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73376","activity_notes":"Kitchen tap loose and leaking - urgent - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

01\/04\/2025 14:19 (System)<\/b>Ticket Created<\/p>

01\/04\/2025 15:56 (iain)<\/b>Tightened kitchen tap.Replaced washers to spout and refixed.<\/p>

01\/04\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63998","activity_ticket_id":"59074","ticket_reference":"HDT60159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3093","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3093","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"15\/04\/25","activity_end":"2025-04-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73377","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 16:26 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 11:27 (jane)<\/b>Wednesday 26th March 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street Thursday 27th March 13-15 Tavistock Street 17-21 Tavistock Street 34 Wellington Street <\/p>

14\/04\/2025 13:22 (jane)<\/b>Continuing with roof clearances on Tuesday 15th April 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

16\/04\/2025 10:46 (jane)<\/b>Requested access for Tuesday 22nd April for 23-25 Garrick Street - Flat 930 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Flat 577-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

22\/04\/2025 10:50 (jane)<\/b>Requested access for Friday 25th April for 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B39 King Street -Flat 5<\/p>

24\/04\/2025 15:19 (jane)<\/b>Requested access for Monday 28th April 55-58 St Martins Lane - Access required into Flat 1 9am 13 New Row - Access required into Flat 2 10:30am 43 Chandos Place - Access required into Flat 3 12noon44B Floral Street - Access required into Flat 1 1:30pm 31 St Martins Lane - Access required to Flat 3pm Tuesday 29th April 34 Tavistock Street - Access required to Office 9am 30 Wellington Street - Access required to top Floor office 10:30am 36-38 Tavistock Street - Access required to top floor flat 12noon 32 Wellington Street - Access required to Flat 6 1:30pm 38 Wellington Street - Access required toTownhouse 3pm <\/p>

25\/04\/2025 13:27 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - requested access awaiting confirmation13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - requested access awaiting confirmation44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation<\/p>

25\/04\/2025 13:28 (carly)<\/b>34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - requested access awaiting confirmation38 Wellington Street Access required to Townhouse 3pm this is a vacant flat keys can be collected with security<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

28\/04\/2025 10:15 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am -use management keys from security 13 New RowAccess required into Flat 2 10:30am - most likely tenant will not be at home - use management keys 43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form securityWaiting for tenant to provide code. 44B Floral StreetAccess required into Flat 1 1:30pm access not available 31 St Martins Lane Access required to Flat3pm - Tenant will provide access Please do call Julius 30 mins before arrival 07415457281.<\/p>

28\/04\/2025 10:15 (carly)<\/b>Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation 30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security Note from tenant: "Can you please ask them to take off their shoes while they are in the flat? I'm assuming since it's Reddan they know where they're going."38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE <\/p>

02\/05\/2025 11:36 (jane)<\/b>Approximately 3 or 4 roofs need to be re-booked<\/p>

05\/06\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT63999","activity_ticket_id":"59393","ticket_reference":"HDT60478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tile and grout repairs and obtain details of make and model of glass hob.","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/25","activity_end":"2025-04-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73378","activity_notes":"Tile and grout repairs. Also obtain details of make and model of glass hob.-Small Chip to glass hob - to quote for replacement-Bottom shower tiles - to reinstate loose tiles & grout where necessary.There are gaps where water can penetrate and leak into the Flat below. ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 09:31 (System)<\/b>Ticket Created<\/p>

02\/04\/2025 09:33 (carly)<\/b>Access requested for Monday 7th April at 9am.<\/p>

03\/04\/2025 09:24 (jane)<\/b>For Monday 7th April, after 12noon - tenant to provide access <\/p>

07\/04\/2025 14:52 (travis)<\/b>Attended and carefully removed glass tiles which had come away from wall,Cleaned rear of tiles and wall removing all traces of old grout preventing tiles sitting flush.Reseated tiles using waterproof construction adhesive,grouted to match existing and cleaned tiles and work area Informed tenant not to use shower for four hours to give adhesive and grout time to cure Details for new kitchen hob are in attached photos 500mm sq.<\/p>

08\/04\/2025 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64000","activity_ticket_id":"59394","ticket_reference":"HDT60479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to a faulty toilet seat.","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/25","activity_end":"2025-04-02 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73379","activity_notes":"To attend to a faulty toilet seat.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 10:02 (System)<\/b>Ticket Created<\/p>

02\/04\/2025 13:40 (travis)<\/b>Attended above property and replaced toilet seat in toilet on second floor..<\/p>

02\/04\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64001","activity_ticket_id":"59395","ticket_reference":"HDT60480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 28th April.","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/04\/25","activity_end":"2025-04-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73380","activity_notes":"To carry out ITC's - 28th April.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 10:54 (System)<\/b>Ticket Created<\/p>

24\/04\/2025 11:56 (jane)<\/b>Please arrange for the redec and ITC to be completed and ready by the 29th April<\/p>

25\/04\/2025 15:52 (iain)<\/b>ITC'S.<\/p>

28\/04\/2025 15:43 (iain)<\/b>ITC'S.<\/p>

29\/04\/2025 15:21 (alan)<\/b>Final checks <\/p>

30\/04\/2025 11:22 (michaelk)<\/b>Completed the heating itc inspection. The heating controls required new batteries which were replaced and the heating left in full working order. 2hrs labour plus parts, total 109.99 ex vat.<\/p>

30\/04\/2025 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64002","activity_ticket_id":"59395","ticket_reference":"HDT60480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 28th April.","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/04\/25","activity_end":"2025-04-28 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73381","activity_notes":"To carry out ITC's - 28th April.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 10:54 (System)<\/b>Ticket Created<\/p>

24\/04\/2025 11:56 (jane)<\/b>Please arrange for the redec and ITC to be completed and ready by the 29th April<\/p>

25\/04\/2025 15:52 (iain)<\/b>ITC'S.<\/p>

28\/04\/2025 15:43 (iain)<\/b>ITC'S.<\/p>

29\/04\/2025 15:21 (alan)<\/b>Final checks <\/p>

30\/04\/2025 11:22 (michaelk)<\/b>Completed the heating itc inspection. The heating controls required new batteries which were replaced and the heating left in full working order. 2hrs labour plus parts, total 109.99 ex vat.<\/p>

30\/04\/2025 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64003","activity_ticket_id":"59395","ticket_reference":"HDT60480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 28th April.","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/25","activity_end":"2025-04-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73382","activity_notes":"To carry out ITC's - 28th April.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 10:54 (System)<\/b>Ticket Created<\/p>

24\/04\/2025 11:56 (jane)<\/b>Please arrange for the redec and ITC to be completed and ready by the 29th April<\/p>

25\/04\/2025 15:52 (iain)<\/b>ITC'S.<\/p>

28\/04\/2025 15:43 (iain)<\/b>ITC'S.<\/p>

29\/04\/2025 15:21 (alan)<\/b>Final checks <\/p>

30\/04\/2025 11:22 (michaelk)<\/b>Completed the heating itc inspection. The heating controls required new batteries which were replaced and the heating left in full working order. 2hrs labour plus parts, total 109.99 ex vat.<\/p>

30\/04\/2025 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64004","activity_ticket_id":"59396","ticket_reference":"HDT60481","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"To make a couple of holes in the ceiling.","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/04\/25","activity_end":"2025-04-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73383","activity_notes":"To make a couple of holes in the ceiling.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:01 (System)<\/b>Ticket Created<\/p>

02\/04\/2025 11:04 (carly)<\/b>Access confirmed for 9am Thursday 10th April.<\/p>

02\/04\/2025 11:53 (carly)<\/b>Travis will attend today Wednesday 2nd April at 3pm.<\/p>

02\/04\/2025 15:16 (travis)<\/b>Attended and cut access panels for rodent inspection services.<\/p>

02\/04\/2025 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64005","activity_ticket_id":"59397","ticket_reference":"HDT60482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 30th April.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/04\/25","activity_end":"2025-04-30 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73384","activity_notes":"To carry out ITC's - 30th April.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:17 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

30\/04\/2025 15:53 (iain)<\/b>ITC'S.<\/p>

01\/05\/2025 07:22 (michaelk)<\/b>Completed heating system ITC, left fully operational. 1 hrs labour 55<\/p>

14\/05\/2025 07:58 (alan)<\/b>Refix light <\/p>

14\/05\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64006","activity_ticket_id":"59397","ticket_reference":"HDT60482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 30th April.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/25","activity_end":"2025-05-08 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73385","activity_notes":"To carry out ITC's - 30th April.Light fitting hanging out ceiling - very high ceiling, will need ladders ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:17 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

30\/04\/2025 15:53 (iain)<\/b>ITC'S.<\/p>

01\/05\/2025 07:22 (michaelk)<\/b>Completed heating system ITC, left fully operational. 1 hrs labour 55<\/p>

14\/05\/2025 07:58 (alan)<\/b>Refix light <\/p>

14\/05\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64007","activity_ticket_id":"59397","ticket_reference":"HDT60482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 30th April.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/25","activity_end":"2025-04-30 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73386","activity_notes":"To carry out ITC's - 30th April.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:17 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

30\/04\/2025 15:53 (iain)<\/b>ITC'S.<\/p>

01\/05\/2025 07:22 (michaelk)<\/b>Completed heating system ITC, left fully operational. 1 hrs labour 55<\/p>

14\/05\/2025 07:58 (alan)<\/b>Refix light <\/p>

14\/05\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64008","activity_ticket_id":"59398","ticket_reference":"HDT60483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 7h May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/05\/25","activity_end":"2025-05-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73387","activity_notes":"To carry out ITC's - 7th MayPlease provide a quote before you start the repairs.I would like the landlord to approve before we proceed.Please check on the Main Flat door if its fire rated and the door closer.-Please investigate leak-stained ceiling in one of the rooms-Thorough plumbing drainage checksReinstated doors to integrated fridge freezer ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:21 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 13:20 (jane)<\/b>ITCS works - rebooked for 7th May (property now vacant)<\/p>

08\/05\/2025 11:39 (travis)<\/b>Itc works required by Lillian to carry out immediately,Itc list,Clearance of top floor external gully,Replacement of perished mastic to bottom rear of shower cubicle to stop leak into bedroom below.<\/p>

09\/05\/2025 06:40 (michaelk)<\/b>Completed heating itc 2hrs labour 105<\/p>

12\/05\/2025 11:17 (alan)<\/b>List of works <\/p>

16\/05\/2025 13:21 (travis)<\/b>Attended above property and gained access to ceiling fitted inspection panel,Damp tested stained area but couldn't get any reading on meter, showing area is dry,Found waste pipe from shower trap to be slightly off center,ran shower above and found water seeping from fitment.Tightened up fittings to trap and tested,The shower trap and associated pipeworks are working as they should with no leaks.<\/p>

16\/05\/2025 13:40 (jane)<\/b>Attended above property and gained access to ceiling fitted inspection panel, Damp tested stained area but couldn't get any reading on meter, showing area is dry, Found waste pipe from shower trap to be slightly off centre,ran shower above and found water seeping from fitment. Tightened up fittings to trap and tested, The shower trap and associated pipework are working as they should with no leaks - Email Sent<\/b><\/p>

16\/05\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2025 10:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/05\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64009","activity_ticket_id":"59398","ticket_reference":"HDT60483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 7h May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/05\/25","activity_end":"2025-05-31 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73388","activity_notes":"To carry out ITC's - 7th May","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:21 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 13:20 (jane)<\/b>ITCS works - rebooked for 7th May (property now vacant)<\/p>

08\/05\/2025 11:39 (travis)<\/b>Itc works required by Lillian to carry out immediately,Itc list,Clearance of top floor external gully,Replacement of perished mastic to bottom rear of shower cubicle to stop leak into bedroom below.<\/p>

09\/05\/2025 06:40 (michaelk)<\/b>Completed heating itc 2hrs labour 105<\/p>

12\/05\/2025 11:17 (alan)<\/b>List of works <\/p>

16\/05\/2025 13:21 (travis)<\/b>Attended above property and gained access to ceiling fitted inspection panel,Damp tested stained area but couldn't get any reading on meter, showing area is dry,Found waste pipe from shower trap to be slightly off center,ran shower above and found water seeping from fitment.Tightened up fittings to trap and tested,The shower trap and associated pipeworks are working as they should with no leaks.<\/p>

16\/05\/2025 13:40 (jane)<\/b>Attended above property and gained access to ceiling fitted inspection panel, Damp tested stained area but couldn't get any reading on meter, showing area is dry, Found waste pipe from shower trap to be slightly off centre,ran shower above and found water seeping from fitment. Tightened up fittings to trap and tested, The shower trap and associated pipework are working as they should with no leaks - Email Sent<\/b><\/p>

16\/05\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2025 10:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/05\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64010","activity_ticket_id":"59398","ticket_reference":"HDT60483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 7h May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/25","activity_end":"2025-05-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73389","activity_notes":"To carry out ITC's - 7th May","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:21 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 13:20 (jane)<\/b>ITCS works - rebooked for 7th May (property now vacant)<\/p>

08\/05\/2025 11:39 (travis)<\/b>Itc works required by Lillian to carry out immediately,Itc list,Clearance of top floor external gully,Replacement of perished mastic to bottom rear of shower cubicle to stop leak into bedroom below.<\/p>

09\/05\/2025 06:40 (michaelk)<\/b>Completed heating itc 2hrs labour 105<\/p>

12\/05\/2025 11:17 (alan)<\/b>List of works <\/p>

16\/05\/2025 13:21 (travis)<\/b>Attended above property and gained access to ceiling fitted inspection panel,Damp tested stained area but couldn't get any reading on meter, showing area is dry,Found waste pipe from shower trap to be slightly off center,ran shower above and found water seeping from fitment.Tightened up fittings to trap and tested,The shower trap and associated pipeworks are working as they should with no leaks.<\/p>

16\/05\/2025 13:40 (jane)<\/b>Attended above property and gained access to ceiling fitted inspection panel, Damp tested stained area but couldn't get any reading on meter, showing area is dry, Found waste pipe from shower trap to be slightly off centre,ran shower above and found water seeping from fitment. Tightened up fittings to trap and tested, The shower trap and associated pipework are working as they should with no leaks - Email Sent<\/b><\/p>

16\/05\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2025 10:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/05\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64011","activity_ticket_id":"59399","ticket_reference":"HDT60484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 3rd June - include cleaning of pipework under sink\/wash basin. To remove grey venetian blinds, 3 x living room, 1x kitchen as per Lilian.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/06\/25","activity_end":"2025-06-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73390","activity_notes":"To carry out ITC's - 3rd June.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:25 (System)<\/b>Ticket Created<\/p>

28\/05\/2025 10:02 (carly)<\/b>7am start.Vacant property.<\/p>

02\/06\/2025 15:28 (carly)<\/b>As per Lilian could you please pull the washing machine out and check the pipe is properly fitted behind.<\/p>

04\/06\/2025 06:40 (michaelk)<\/b>Attended site to clean basin, kitchen and shower traps. Removed the washing machine, checked all connections and put the machine on a drain cycle. Non eaks found. 2hrs labour 105<\/p>

04\/06\/2025 14:39 (alan)<\/b>ITC works <\/p>

04\/06\/2025 15:56 (iain)<\/b>ITC'S.<\/p>

05\/06\/2025 15:50 (iain)<\/b>ITC'S.<\/p>

05\/06\/2025 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64012","activity_ticket_id":"59399","ticket_reference":"HDT60484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 3rd June - include cleaning of pipework under sink\/wash basin. To remove grey venetian blinds, 3 x living room, 1x kitchen as per Lilian.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/25","activity_end":"2025-06-04 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73391","activity_notes":"To carry out ITC's - 3rd June.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:25 (System)<\/b>Ticket Created<\/p>

28\/05\/2025 10:02 (carly)<\/b>7am start.Vacant property.<\/p>

02\/06\/2025 15:28 (carly)<\/b>As per Lilian could you please pull the washing machine out and check the pipe is properly fitted behind.<\/p>

04\/06\/2025 06:40 (michaelk)<\/b>Attended site to clean basin, kitchen and shower traps. Removed the washing machine, checked all connections and put the machine on a drain cycle. Non eaks found. 2hrs labour 105<\/p>

04\/06\/2025 14:39 (alan)<\/b>ITC works <\/p>

04\/06\/2025 15:56 (iain)<\/b>ITC'S.<\/p>

05\/06\/2025 15:50 (iain)<\/b>ITC'S.<\/p>

05\/06\/2025 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64013","activity_ticket_id":"59399","ticket_reference":"HDT60484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 3rd June - include cleaning of pipework under sink\/wash basin. To remove grey venetian blinds, 3 x living room, 1x kitchen as per Lilian.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/25","activity_end":"2025-06-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73392","activity_notes":"To carry out ITC's - 3rd June.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:25 (System)<\/b>Ticket Created<\/p>

28\/05\/2025 10:02 (carly)<\/b>7am start.Vacant property.<\/p>

02\/06\/2025 15:28 (carly)<\/b>As per Lilian could you please pull the washing machine out and check the pipe is properly fitted behind.<\/p>

04\/06\/2025 06:40 (michaelk)<\/b>Attended site to clean basin, kitchen and shower traps. Removed the washing machine, checked all connections and put the machine on a drain cycle. Non eaks found. 2hrs labour 105<\/p>

04\/06\/2025 14:39 (alan)<\/b>ITC works <\/p>

04\/06\/2025 15:56 (iain)<\/b>ITC'S.<\/p>

05\/06\/2025 15:50 (iain)<\/b>ITC'S.<\/p>

05\/06\/2025 16:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64014","activity_ticket_id":"59400","ticket_reference":"HDT60485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 6th June - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/25","activity_end":"2025-06-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73393","activity_notes":"To carry out ITC's - 6th June.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:28 (System)<\/b>Ticket Created<\/p>

28\/05\/2025 10:03 (carly)<\/b>7am start.Vacant property.<\/p>

05\/06\/2025 16:11 (iain)<\/b>ITC'S.<\/p>

09\/06\/2025 08:21 (iain)<\/b>ITC'S.<\/p>

13\/06\/2025 05:52 (michaelk)<\/b>Attended site to remove traps to the basin, sink and shower to clean out. Left in full working order 2hrs labour 105<\/p>

13\/06\/2025 09:49 (jane)<\/b>4No x rocker switches on order <\/p>

20\/06\/2025 14:02 (alan)<\/b>Replace for switch modules and lampshade to light in main room<\/p>

20\/06\/2025 15:06 (jack)<\/b>Done 70 <\/p>

20\/06\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2025 19:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64015","activity_ticket_id":"59400","ticket_reference":"HDT60485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 6th June - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/25","activity_end":"2025-06-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73394","activity_notes":"To carry out ITC's - 6th June.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:28 (System)<\/b>Ticket Created<\/p>

28\/05\/2025 10:03 (carly)<\/b>7am start.Vacant property.<\/p>

05\/06\/2025 16:11 (iain)<\/b>ITC'S.<\/p>

09\/06\/2025 08:21 (iain)<\/b>ITC'S.<\/p>

13\/06\/2025 05:52 (michaelk)<\/b>Attended site to remove traps to the basin, sink and shower to clean out. Left in full working order 2hrs labour 105<\/p>

13\/06\/2025 09:49 (jane)<\/b>4No x rocker switches on order <\/p>

20\/06\/2025 14:02 (alan)<\/b>Replace for switch modules and lampshade to light in main room<\/p>

20\/06\/2025 15:06 (jack)<\/b>Done 70 <\/p>

20\/06\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2025 19:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64016","activity_ticket_id":"59400","ticket_reference":"HDT60485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 6th June - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/25","activity_end":"2025-06-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73395","activity_notes":"To carry out ITC's - 6th June.","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:28 (System)<\/b>Ticket Created<\/p>

28\/05\/2025 10:03 (carly)<\/b>7am start.Vacant property.<\/p>

05\/06\/2025 16:11 (iain)<\/b>ITC'S.<\/p>

09\/06\/2025 08:21 (iain)<\/b>ITC'S.<\/p>

13\/06\/2025 05:52 (michaelk)<\/b>Attended site to remove traps to the basin, sink and shower to clean out. Left in full working order 2hrs labour 105<\/p>

13\/06\/2025 09:49 (jane)<\/b>4No x rocker switches on order <\/p>

20\/06\/2025 14:02 (alan)<\/b>Replace for switch modules and lampshade to light in main room<\/p>

20\/06\/2025 15:06 (jack)<\/b>Done 70 <\/p>

20\/06\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2025 19:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64017","activity_ticket_id":"59401","ticket_reference":"HDT60486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak possibly coming from the boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/04\/25","activity_end":"2025-04-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73396","activity_notes":"Appliance engineers noticed leak behind dishwasher, looks like it is coming from the boiler ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 14:19 (System)<\/b>Ticket Created<\/p>

02\/04\/2025 14:21 (jane)<\/b>Requested access for Thursday afternoon 3rd April <\/p>

02\/04\/2025 14:37 (jane)<\/b>Confirmed access for Thursday afternoon 3rd April - Tenant will be home <\/p>

04\/04\/2025 07:29 (michaelk)<\/b>Attended site to investigate reported leak behind kitchen cupboards. Removed dishwasher to find the issue, which was section of leaking condense. The condense was cut out and renewed with fittings. The new pipe and fittings were then tested and left in full working order. 3hrs labour plus parts, total 170.60 ex vat.<\/p>

04\/04\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64018","activity_ticket_id":"59402","ticket_reference":"HDT60487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR to common parts ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/04\/25","activity_end":"2025-04-02 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73397","activity_notes":"To carry out EICR to common parts ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 14:24 (System)<\/b>Ticket Created<\/p>

03\/04\/2025 14:24 (alan)<\/b>Electrical inspection <\/p>

03\/04\/2025 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64019","activity_ticket_id":"59403","ticket_reference":"HDT60488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16875 - Electrical remedial works ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/25","activity_end":"2025-04-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73398","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 10:43 (carly)<\/b>Requested access for Monday 7th April at 9am.<\/p>

04\/04\/2025 14:04 (jane)<\/b>Jorge the housekeeper to give access on Friday 11th April at 10am <\/p>

11\/04\/2025 14:31 (alan)<\/b>Quoted works <\/p>

11\/04\/2025 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64020","activity_ticket_id":"59404","ticket_reference":"HDT60489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16876 - Electrical Remedial works ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/04\/25","activity_end":"2025-04-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73399","activity_notes":"Electrical Remedial works ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 15:43 (carly)<\/b>Confirmed access for 10am Wednesday 16th April.Please contact Jorge on arrival 07935414865.<\/p>

16\/04\/2025 15:16 (alan)<\/b>Quoted works <\/p>

16\/04\/2025 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64021","activity_ticket_id":"59405","ticket_reference":"HDT60490","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16877 - Electrical Remedial Works ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/06\/25","activity_end":"2025-06-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73400","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 13:15 (carly)<\/b>Access requested for Thursday 5th June at 9am.<\/p>

04\/06\/2025 11:43 (carly)<\/b>Property is now vacant.<\/p>

06\/06\/2025 08:50 (alan)<\/b>Quoted works <\/p>

06\/06\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64022","activity_ticket_id":"59406","ticket_reference":"HDT60491","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To service the giant deck chairs - Lynne's Budget ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/04\/25","activity_end":"2025-04-03 12:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73401","activity_notes":"To service the giant deck chairs to service the deck chairs which are in the tunnel the slings are in my office. This will come From Lynne Budget. ","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2025 10:01 (System)<\/b>Ticket Created<\/p>

03\/04\/2025 14:51 (iain)<\/b>Serviced and replaced fabrics to large deck chairs.<\/p>

03\/04\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64023","activity_ticket_id":"59345","ticket_reference":"HDT60430","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"L2 gents toilet - leaking at back when flushed and no hot water to ground floor kitchen ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/04\/25","activity_end":"2025-04-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73402","activity_notes":"Second floor toilet block (mixed toilets), all three toilet are blocked ","activity_timesheet":"2","ticket_notes_combined":"

26\/03\/2025 15:42 (System)<\/b>Ticket Created<\/p>

27\/03\/2025 06:20 (michaelk)<\/b>Attended site to investigate reported leak. There was a leak from the flush pipe at the cistern which was repaired, however there was an additional leak found at the flush cone. The toilet will need to be removed to carry out the repair.We was also asked to look at the hot water in the ground floor kitchen. There is an issue with the redring instantaneous heater, which Alan will need to inspect. 1hr labour 55<\/p>

31\/03\/2025 14:17 (carly)<\/b>Requested access for Wednesday 2nd April at 630\/7am.<\/p>

31\/03\/2025 15:00 (carly)<\/b>Access confirmed for Wednesday 2nd April at 63\/7am.<\/p>

02\/04\/2025 08:58 (alan)<\/b>Reset water heater Test and leave working <\/p>

02\/04\/2025 09:19 (carly)<\/b>Re attending tomorrow morning Thursday 3rd April.<\/p>

03\/04\/2025 09:44 (alan)<\/b>Quoted works <\/p>

03\/04\/2025 09:44 (alan)<\/b>Quoted works <\/p>

03\/04\/2025 12:52 (iain)<\/b> blocked toilets.Rodded and flushed through until clear.<\/p>

08\/04\/2025 07:38 (michaelk)<\/b>Attended site to remove the wall hung pan and to.replace the flush cone. The repair was tested on completion and re-sealed back to the wall. 2hrs labour plus parts, total 135.60 ex vat.<\/p>

08\/04\/2025 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64024","activity_ticket_id":"59195","ticket_reference":"HDT60280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for the following repairs. -Fire door seal & bristles -Wall thermostat","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/25","activity_end":"2025-04-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73403","activity_notes":"Please arrange for the following repairs. -Fire door seal & bristles -Wall thermostat","activity_timesheet":"2","ticket_notes_combined":"

07\/03\/2025 15:47 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 15:49 (jane)<\/b>Requested access for Wednesday morning 12th March <\/p>

10\/03\/2025 09:48 (jane)<\/b>Confirmed for Friday morning 14th March - Tenant to give access <\/p>

17\/03\/2025 07:39 (michaelk)<\/b>Attended site to inspect the heating controls, a wireless thermostat will be quoted. 1hr labour 55<\/p>

24\/03\/2025 11:58 (carly)<\/b>Requested access for Friday morning 28th March 2025, for the fire door seals.<\/p>

28\/03\/2025 14:37 (jane)<\/b>Requested access for Thursday morning 3rd April <\/p>

28\/03\/2025 15:58 (jane)<\/b>Tenant to give access on Thursday 3rd April at 9:30am <\/p>

03\/04\/2025 11:10 (travis)<\/b>Attended site and assessed materials required, left property and sourced materials.Returned and removed all existing fire seals to apartment door and replaced with uprated smoke\/fire seals.Fitted a metal (white) draught excluder to bottom of door to restrict odours coming into apartment from the common area ,Fitted adhesive sponge type insulation to top of slam plate to also prevent odours entering apartment.<\/p>

03\/04\/2025 11:16 (jane)<\/b>Requested access for Friday afternoon 4th April <\/p>

03\/04\/2025 13:16 (jane)<\/b>Waiting on tenant to give date and time to fit the new thermostat <\/p>

03\/04\/2025 14:03 (jane)<\/b>Requested access for Tuesday afternoon 8th April <\/p>

03\/04\/2025 14:54 (jane)<\/b>Confirmed access for Tuesday afternoon 8th April at 1pm, tenant to give access <\/p>

09\/04\/2025 05:47 (michaelk)<\/b>Installed new wireless programmable thermostat, commissioned and instructed tenant on how to use. 245 ex vat.<\/p>

09\/04\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64025","activity_ticket_id":"59407","ticket_reference":"HDT60492","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16880 - Electrical remedial works ","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/04\/25","activity_end":"2025-04-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73404","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 15:44 (carly)<\/b>Confirmed access for 10am Thursday 17th April.Please contact Jorge on arrival 07935414865.<\/p>

22\/04\/2025 07:01 (alan)<\/b>Quoted works<\/p>

22\/04\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64026","activity_ticket_id":"59408","ticket_reference":"HDT60493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16881 - Electrical Remedial Works ","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/05\/25","activity_end":"2025-05-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73405","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 10:02 (carly)<\/b>Access requested for 9am Monday 28th April.<\/p>

23\/04\/2025 13:56 (jane)<\/b>For the 8th May at 10.30amThe tenant Jorge can provide access code number on the day.<\/p>

09\/05\/2025 14:36 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 09:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64027","activity_ticket_id":"59409","ticket_reference":"HDT60494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom - Around the bathtub requires fresh silicone and to mastic some of the tiles on the wall - as to picture ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1039","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1039","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/25","activity_end":"2025-04-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73406","activity_notes":"Bathroom - Around the bathtub requires fresh silicone and to mastic some of the tiles on the wall","activity_timesheet":"2","ticket_notes_combined":"

03\/04\/2025 16:27 (System)<\/b>Ticket Created<\/p>

03\/04\/2025 16:30 (jane)<\/b>Waiting on access details for Wednesday morning 9th April <\/p>

03\/04\/2025 16:59 (jane)<\/b>Re-requested access for Monday 7th April at 9am <\/p>

04\/04\/2025 09:24 (carly)<\/b>Confirmed for Monday 7th April at 9am.<\/p>

04\/04\/2025 11:55 (carly)<\/b>Keys for access.<\/p>

07\/04\/2025 11:59 (travis)<\/b>Attended and removed damaged wall tiles in shower cubicle and cut out all old mastic.Cleaned up and left property to source materials, returned and fitted new tiles where required and grouted.Replaced mastic seals around bath.Final clean of work area and returned keys back to security.<\/p>

08\/04\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64028","activity_ticket_id":"59410","ticket_reference":"HDT60495","ticket_client":"2174","client_name":"Young Westminster Foundation","ticket_title":"MDR\/JH\/16878 - New blinds and tap repair PO number - PO20252601","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/04\/25","activity_end":"2025-04-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73407","activity_notes":"New blinds and tap repair","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 14:35 (jane)<\/b>Blinds on order, anticipated dispatch date 15th April <\/p>

16\/04\/2025 09:45 (carly)<\/b>Requested access for Thursday 17th April at 9am.<\/p>

16\/04\/2025 09:47 (carly)<\/b>Access requested for Thursday 17th April at 9am.<\/p>

16\/04\/2025 12:30 (carly)<\/b>Access confirmed for Thursday 17th April at 9am.<\/p>

17\/04\/2025 10:48 (travis)<\/b>Attended and fitted X3 blinds in main office and refitted mono tap in kitchen\/meeting room.<\/p>

17\/04\/2025 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64029","activity_ticket_id":"59411","ticket_reference":"HDT60496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/25","activity_end":"2025-04-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73408","activity_notes":"To carry out PAT test. Vacant at the moment, so use keys anytime.","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 09:21 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 09:22 (carly)<\/b>Vacant flat, keys for access.<\/p>

04\/04\/2025 11:46 (carly)<\/b>Confirmed access for Monday 7th April at 9am.Please be aware that Rs is doing some works in the flat and they might have a key ( if security wont have spare key) <\/p>

08\/04\/2025 15:32 (roy)<\/b>Pat test<\/p>

08\/04\/2025 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64030","activity_ticket_id":"59413","ticket_reference":"HDT60498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fix ladder inspection.","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/07\/25","activity_end":"2025-07-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73409","activity_notes":"Fix ladder inspection.Could you please inspect the fix ladders at 35 Catherine Street roofoAccess: top floor ceiling hath. Padlock code is 3535 then engineer will need to pull the ladder down, open the hatch. oThere are two fixed ladders marked in green on the picture. ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2025 10:15 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 10:30 (carly)<\/b>Instructed height safe, awaiting for them to confirm date.<\/p>

15\/04\/2025 10:12 (carly)<\/b>Sent follow up email to height safe, requesting date.<\/p>

22\/04\/2025 09:49 (jane)<\/b>Confirmed cost with Height Safe, waiting on an attendance date <\/p>

21\/05\/2025 10:00 (carly)<\/b>Emailed Height safe, asking for confirmation of date.<\/p>

06\/06\/2025 13:47 (jane)<\/b>Completed and returned form - waiting on an attendance date <\/p>

13\/06\/2025 09:20 (jane)<\/b>Update from Height Safe : Just to keep you updated that the order has been processed and is with our contracts team wholl be in touch to schedule the works shortly.<\/p>

13\/06\/2025 14:43 (jane)<\/b>Requested access for afternoon of 03\/07\/2025 for approximately 1 hour<\/p>

20\/06\/2025 12:15 (carly)<\/b>Access confirmed for Thursday 3rd July.Contractor will need to collect keys to the building from security, and them on the top floor there is roof hatch. Padlock code is 3535 <\/p>

25\/06\/2025 12:29 (carly)<\/b>Access now confirmed for Friday 4th July am.<\/p>

04\/07\/2025 10:47 (roy)<\/b>With Height Safe<\/p>

04\/07\/2025 16:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64031","activity_ticket_id":"59413","ticket_reference":"HDT60498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fix ladder inspection.","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/25","activity_end":"2025-07-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73410","activity_notes":"Fix ladder inspection.Could you please inspect the fix ladders at 35 Catherine Street roofoAccess: top floor ceiling hath. Padlock code is 3535 then engineer will need to pull the ladder down, open the hatch. oThere are two fixed ladders marked in green on the picture. ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 10:15 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 10:30 (carly)<\/b>Instructed height safe, awaiting for them to confirm date.<\/p>

15\/04\/2025 10:12 (carly)<\/b>Sent follow up email to height safe, requesting date.<\/p>

22\/04\/2025 09:49 (jane)<\/b>Confirmed cost with Height Safe, waiting on an attendance date <\/p>

21\/05\/2025 10:00 (carly)<\/b>Emailed Height safe, asking for confirmation of date.<\/p>

06\/06\/2025 13:47 (jane)<\/b>Completed and returned form - waiting on an attendance date <\/p>

13\/06\/2025 09:20 (jane)<\/b>Update from Height Safe : Just to keep you updated that the order has been processed and is with our contracts team wholl be in touch to schedule the works shortly.<\/p>

13\/06\/2025 14:43 (jane)<\/b>Requested access for afternoon of 03\/07\/2025 for approximately 1 hour<\/p>

20\/06\/2025 12:15 (carly)<\/b>Access confirmed for Thursday 3rd July.Contractor will need to collect keys to the building from security, and them on the top floor there is roof hatch. Padlock code is 3535 <\/p>

25\/06\/2025 12:29 (carly)<\/b>Access now confirmed for Friday 4th July am.<\/p>

04\/07\/2025 10:47 (roy)<\/b>With Height Safe<\/p>

04\/07\/2025 16:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64032","activity_ticket_id":"59414","ticket_reference":"HDT60499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed step ladder inspection and guardrail.","ticket_address_1":"33 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"33 Catherine Street","cs_id":"2415","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2415","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"04\/07\/25","activity_end":"2025-07-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73411","activity_notes":"Fixed step ladder inspection and guardrail.Engineer will access this by 35 Catherine Street access. oThere are a guardrail and a fixed step ladder I marked this in pink. ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2025 10:18 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 10:29 (carly)<\/b>Instructed height safe, awaiting for them to confirm date.<\/p>

15\/04\/2025 10:12 (carly)<\/b>Sent follow up email to height safe, requesting date.<\/p>

22\/04\/2025 09:49 (jane)<\/b>Confirmed cost with Height Safe, waiting on an attendance date <\/p>

21\/05\/2025 10:01 (carly)<\/b>Emailed Height safe, asking for confirmation of date to commence work.<\/p>

06\/06\/2025 13:48 (jane)<\/b>Completed and returned form - waiting on an attendance date <\/p>

13\/06\/2025 09:20 (jane)<\/b>Update from Height Safe : Just to keep you updated that the order has been processed and is with our contracts team wholl be in touch to schedule the works shortly.<\/p>

13\/06\/2025 14:43 (jane)<\/b>Requested access for afternoon of 03\/07\/2025 for approximately 1 hour<\/p>

20\/06\/2025 12:14 (carly)<\/b>Access confirmed for the Thursday 3rd July.Contractor will need to collect keys to the building from security, and them on the top floor there is roof hatch. Padlock code is 3535 <\/p>

25\/06\/2025 12:30 (carly)<\/b>Access now confirmed for Friday 4th July am.<\/p>

04\/07\/2025 10:48 (roy)<\/b>With Height Safe<\/p>

04\/07\/2025 16:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64033","activity_ticket_id":"59414","ticket_reference":"HDT60499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed step ladder inspection and guardrail.","ticket_address_1":"33 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"33 Catherine Street","cs_id":"2415","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/25","activity_end":"2025-07-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73412","activity_notes":"Fixed step ladder inspection and guardrail.Engineer will access this by 35 Catherine Street access. oThere are a guardrail and a fixed step ladder I marked this in pink. ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 10:18 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 10:29 (carly)<\/b>Instructed height safe, awaiting for them to confirm date.<\/p>

15\/04\/2025 10:12 (carly)<\/b>Sent follow up email to height safe, requesting date.<\/p>

22\/04\/2025 09:49 (jane)<\/b>Confirmed cost with Height Safe, waiting on an attendance date <\/p>

21\/05\/2025 10:01 (carly)<\/b>Emailed Height safe, asking for confirmation of date to commence work.<\/p>

06\/06\/2025 13:48 (jane)<\/b>Completed and returned form - waiting on an attendance date <\/p>

13\/06\/2025 09:20 (jane)<\/b>Update from Height Safe : Just to keep you updated that the order has been processed and is with our contracts team wholl be in touch to schedule the works shortly.<\/p>

13\/06\/2025 14:43 (jane)<\/b>Requested access for afternoon of 03\/07\/2025 for approximately 1 hour<\/p>

20\/06\/2025 12:14 (carly)<\/b>Access confirmed for the Thursday 3rd July.Contractor will need to collect keys to the building from security, and them on the top floor there is roof hatch. Padlock code is 3535 <\/p>

25\/06\/2025 12:30 (carly)<\/b>Access now confirmed for Friday 4th July am.<\/p>

04\/07\/2025 10:48 (roy)<\/b>With Height Safe<\/p>

04\/07\/2025 16:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64034","activity_ticket_id":"59412","ticket_reference":"HDT60497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom re-decoration leak stain.","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/04\/25","activity_end":"2025-04-07 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73413","activity_notes":"Bathroom re-decoration leak stain.Redecorate leak stained bathroom ceiling.He can attend with keys from 8am. No guest in this Flat.","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 09:44 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 09:45 (carly)<\/b>Access requested Monday 7th April.<\/p>

04\/04\/2025 11:38 (carly)<\/b>Confirmed access with keys for Monday 7th April.<\/p>

09\/04\/2025 13:21 (jack)<\/b>Done 120<\/p>

09\/04\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64035","activity_ticket_id":"59415","ticket_reference":"HDT60500","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To mount a defibrillator on the wall.","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/04\/25","activity_end":"2025-04-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73414","activity_notes":"To mount a defibrillator on the wall, to report to Simon at flagstone, first floor.","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 11:03 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 13:55 (iain)<\/b>Hang defibrillator.<\/p>

04\/04\/2025 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64036","activity_ticket_id":"59416","ticket_reference":"HDT60501","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services - Wednesday 9th April and Friday 11th April ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/04\/25","activity_end":"2025-04-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73415","activity_notes":"To carry out Handyman Services - Wednesday 9th April and Friday 11th April ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2025 11:45 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 21:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64037","activity_ticket_id":"59416","ticket_reference":"HDT60501","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services - Wednesday 9th April and Friday 11th April ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"11\/04\/25","activity_end":"2025-04-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73416","activity_notes":"To carry out Handyman Services - Wednesday 9th April and Friday 11th April ","activity_timesheet":null,"ticket_notes_combined":"

04\/04\/2025 11:45 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 21:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64038","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/04\/25","activity_end":"2025-04-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73417","activity_notes":"Replacement ceiling works ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64039","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/25","activity_end":"2025-04-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73418","activity_notes":"Replacement ceiling works ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64040","activity_ticket_id":"59417","ticket_reference":"HDT60502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom light issue - For Monday 7th April after 11am - To call Adriana for access ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/04\/25","activity_end":"2025-04-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73419","activity_notes":"Bathroom light issue - For Monday 7th April after 11am - To call Adriana for access 07340 565962 ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 14:21 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 13:05 (alan)<\/b>Replace faulty down lighter in bathroom <\/p>

07\/04\/2025 16:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64041","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/25","activity_end":"2025-04-09 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73420","activity_notes":"Replacement ceiling works ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64042","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/04\/25","activity_end":"2025-04-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73421","activity_notes":"Replacement ceiling works ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64043","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/25","activity_end":"2025-04-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73422","activity_notes":"Replacement ceiling works ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64044","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/25","activity_end":"2025-04-15 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73423","activity_notes":"Replacement ceiling works ","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64045","activity_ticket_id":"59418","ticket_reference":"HDT60503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16879 - Electrical Remedial Works - Common parts ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/04\/25","activity_end":"2025-04-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73424","activity_notes":"Electrical Remedial Works - Common parts ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 14:43 (jane)<\/b>For Monday 7th April - Common parts <\/p>

07\/04\/2025 13:04 (alan)<\/b>Quoted works <\/p>

07\/04\/2025 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64046","activity_ticket_id":"59419","ticket_reference":"HDT60504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To build office furniture and removal - For Thursday 10th April ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/04\/25","activity_end":"2025-04-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73425","activity_notes":"To build office furniture and removal - For Thursday 10th April 3x lockers1x wall mounted key cabinet1x kitchen unit1x small kitchen dining set As for removal of the furniture we have1x kitchen table3x chairs 1x shelf ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 14:54 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 14:55 (jane)<\/b>Confirmed for Thursday 10th April <\/p>

10\/04\/2025 15:59 (travis)<\/b>Construction of office kitchen furniture.<\/p>

11\/04\/2025 14:31 (jane)<\/b>Informed client we are continuing on Monday 14th April <\/p>

14\/04\/2025 15:38 (travis)<\/b>Fitting office furniture together and removal of old furniture.<\/p>

14\/04\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64047","activity_ticket_id":"59420","ticket_reference":"HDT60505","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"Inspection of boilers - For Monday 14th April ","ticket_address_1":"12 Elvaston Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW7 5QG","cs_address_1":"12 Elvaston Place ","cs_id":"3107","cs_address_2":"","cs_town":"London","cs_postcode":"SW7 5QG","ticket_client_site":"3107","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/04\/25","activity_end":"2025-04-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73426","activity_notes":"Following property inspection I noted some rusting on the casing of the boilers at the subject property. There are two Vaillant 638 boilers that serve all flats within the building. I am unsure whether this will have an effect on the functionality of the boilers or the likelihood of them passing a Gas Safety Inspection. Please can you quote to inspect and provide a report","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 14:59 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 15:00 (jane)<\/b> For Monday 14th April<\/p>

11\/04\/2025 05:44 (michaelk)<\/b>Attended site to inspect heating boilers following the report, showing signs of rust. Boiler n1 requires new flue seals which have leaked back to the heat exchanger. A flue integrity passed however new seals are required, along with burner seals and probe\/electrode set, so that the boiler can be stripped and cleaned.Boiler n2 also has flue seals that have leaked back to the boiler, however more seriously have started to corrode the gas valve and have rotted through the lower panel. We have for these reasons shut down the appliance and made safe. 4hrs labour 205<\/p>

11\/04\/2025 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64048","activity_ticket_id":"59421","ticket_reference":"HDT60506","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To replace 2No shower heads in the ladies showers ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/04\/25","activity_end":"2025-04-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73427","activity_notes":"To replace 2No shower heads in the ladies showers ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 15:27 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 15:28 (jane)<\/b>Attending on Monday morning 7th April <\/p>

08\/04\/2025 15:31 (roy)<\/b>Fit shower heads<\/p>

08\/04\/2025 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64049","activity_ticket_id":"59422","ticket_reference":"HDT60507","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Metering Survey for 30th April - All day ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/04\/25","activity_end":"2025-04-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73428","activity_notes":"Metering Survey for 30th April - All day ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 15:32 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 06:12 (alan)<\/b>Metering survey <\/p>

02\/05\/2025 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64050","activity_ticket_id":"59423","ticket_reference":"HDT60508","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To service the black gate the bolt is rusting and stiff","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/25","activity_end":"2025-04-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73429","activity_notes":"To service the black gate the bolt is rusting and stiff","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 15:40 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 11:03 (travis)<\/b>Attended and after manipulation of the bolt hinges the gate locks a little easier than before, although not as good as could be expected.The steel gate is now showing signs of severe rust at critical weld points and will need steel fabrication or replacing for the drop bolt to work effectively.Photos attached.<\/p>

09\/04\/2025 11:03 (travis)<\/b>Attended and after manipulation of the bolt hinges the gate locks a little easier than before, although not as good as could be expected.The steel gate is now showing signs of severe rust at critical weld points and will need steel fabrication or replacing for the drop bolt to work effectively.Photos attached.<\/p>

09\/04\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64051","activity_ticket_id":"59424","ticket_reference":"HDT60509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16884 - New bathroom flooring ","ticket_address_1":"Flat 1","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"2716","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2716","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/25","activity_end":"2025-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73430","activity_notes":"New bathroom flooring ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 09:46 (jane)<\/b>Requested access for Thursday morning 12th June <\/p>

11\/06\/2025 14:23 (jane)<\/b>Confirmed for Thursday 12th June - Keys for access <\/p>

12\/06\/2025 13:10 (travis)<\/b>Attended with keys,Removed bathroom door,basin pedestal,bins ect,Disconnected and removed toilet and old flooring.Replaced hardboard covering where required and fitted new flooring,mastic to all edges.Reinstated toilet and tested,Refitted basin pedestal and door.Cleaned work area and cleared away all rubbish..<\/p>

12\/06\/2025 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64052","activity_ticket_id":"59361","ticket_reference":"HDT60446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 2.01, 2.02, 3.01, 3.02 & 3.03 For new T handles, for kitchen cupboards.","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"On Hold","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/11\/25","activity_end":"2025-11-28 11:30:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"73431","activity_notes":"Flat 2.01, 2.02, 3.01, 3.02 & 3.03 for new T handles for kitchen cupboards.","activity_timesheet":null,"ticket_notes_combined":"

28\/03\/2025 11:49 (System)<\/b>Ticket Created<\/p>

28\/03\/2025 11:50 (carly)<\/b>Handles on order.<\/p>

02\/04\/2025 10:16 (carly)<\/b>Requested access for Friday 4th April at 9am.<\/p>

02\/04\/2025 12:49 (carly)<\/b>Access confirmed for Friday 4th April from 9am.Please inform the engineer's that the T-Handles are to replace washer\/dryer & Dishwasher cabinet.Please inform the engineer to ring Adriana and she will arrange for housekeeper to assist with access.<\/p>

02\/04\/2025 13:21 (jane)<\/b>From 11am on Friday 4th April - Engineer to ring Adriana and she will arrange for housekeeper to assist with access<\/p>

04\/04\/2025 12:26 (iain)<\/b>Kitchen cupboard handles.<\/p>

04\/04\/2025 15:55 (jane)<\/b>Lilian to inform us of the correct flats to fit the handles <\/p>

09\/04\/2025 13:22 (jane)<\/b>Chased Lilian for the correct address <\/p>

22\/04\/2025 10:00 (jane)<\/b>Chased Lilian again for correct address <\/p>

22\/04\/2025 13:38 (jane)<\/b>Client needs some time to recall the correct address, will update <\/p>

02\/05\/2025 09:57 (jane)<\/b>(Placed On Hold) Job on hold <\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64053","activity_ticket_id":"59425","ticket_reference":"HDT60510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Key pad error ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/04\/25","activity_end":"2025-04-04 18:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73432","activity_notes":"Key pad error We have issue with the building access keypad. Its kept show red light on prog and the code is not working to access the building. Code : 3050 enter ","activity_timesheet":"2","ticket_notes_combined":"

04\/04\/2025 16:25 (System)<\/b>Ticket Created<\/p>

04\/04\/2025 16:37 (alan)<\/b>Reset control pad Test and leave working<\/p>

04\/04\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64054","activity_ticket_id":"59426","ticket_reference":"HDT60511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Padlock smashed off.","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/25","activity_end":"2025-04-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73433","activity_notes":"Padlock smashed off.Can you please arrange for an engineer to survey the door and provide suggestions on new locks.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 09:30 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 09:31 (carly)<\/b>Travis will attend today to have a look and take details.<\/p>

07\/04\/2025 09:39 (carly)<\/b>Please call Lilian on arrival.<\/p>

07\/04\/2025 13:25 (travis)<\/b>Attended above bin store area to measure up hasp and staple shank hole size,Left property and sourced a suitable replacement, returned and fitted new coded lock to steel gate.Coded lock as requested by Lillian to"0000".<\/p>

07\/04\/2025 16:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64055","activity_ticket_id":"59427","ticket_reference":"HDT60512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inner Oven Glass Panel Shattered. ","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/04\/25","activity_end":"2025-04-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73434","activity_notes":"Inner Oven Glass Panel Shattered. Can you please check with Michael if the inner glass can be replaced?If possible, please arrange for an engineer to obtain oven details.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 09:36 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 09:38 (carly)<\/b>Travis will try and pop in today to take details.<\/p>

07\/04\/2025 11:02 (carly)<\/b>Tenant has been informed but please collect keys if tenant is not around to provide access.<\/p>

07\/04\/2025 16:00 (travis)<\/b>Attended and taken details for replacement inner glass for neff oven,500mm x 400mm ,oven details also on attached photos.On arrival I found that no attempt had been taken to clear up the shattered glass all over the kitchen floor,Swept and cleaned away all broken glass on flooring and in oven and disposed off.<\/p>

08\/04\/2025 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64056","activity_ticket_id":"59428","ticket_reference":"HDT60513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen Bin","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/25","activity_end":"2025-04-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73435","activity_notes":"Kitchen Bin.Engineer to reinstate the kitchen bin.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 09:44 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 09:47 (carly)<\/b>Access requested for Tuesday 8th April at 1pm.<\/p>

07\/04\/2025 11:04 (carly)<\/b>Access confirmed for Tuesday 8th April at 1pm. Please collect keys.<\/p>

08\/04\/2025 14:37 (travis)<\/b>Repairs and refitting of built in sliding double waste\/recycling bin.<\/p>

08\/04\/2025 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64057","activity_ticket_id":"59429","ticket_reference":"HDT60514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair Needed for Hob.","ticket_address_1":"Flat 3, ","ticket_address_2":"15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 4BH","cs_address_1":"Flat 3, ","cs_id":"3108","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC2A 4BH","ticket_client_site":"3108","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/04\/25","activity_end":"2025-04-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73436","activity_notes":"Repair Needed for Hob.Issue with the indication hob.","activity_timesheet":null,"ticket_notes_combined":"

07\/04\/2025 10:17 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 10:19 (carly)<\/b>Waiting confirmation from Repair Aid on dates.<\/p>

07\/04\/2025 14:37 (carly)<\/b>Access requested for Tuesday 8th April at 11am.<\/p>

07\/04\/2025 16:58 (carly)<\/b>Confirmed access for Tuesday 8th April at 11am. Tenant will be home.<\/p>

08\/04\/2025 09:24 (carly)<\/b>Tenant has requested earlier access than 11am, Alan is aware.<\/p>

08\/04\/2025 14:09 (alan)<\/b>Look at hob not working, unable to repair quote for replacement<\/p>

09\/04\/2025 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64058","activity_ticket_id":"59430","ticket_reference":"HDT60515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working.","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/25","activity_end":"2025-04-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73437","activity_notes":"Heating not working.Room 6, heating not working in room.Can I have a full report of your findings.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 11:28 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 11:31 (carly)<\/b>Requested access for this afternoon 7th April.<\/p>

08\/04\/2025 07:51 (michaelk)<\/b>Attended site to investigate heating reported fault in room 6. Checked all the controls in the plantroom and found that the heating programmer was off. Confirmed switching times with lilian so that she can liase with gregg. Fired the heating and checked the radaitor in room 6, which was warming. 2hrs labour 105<\/p>

08\/04\/2025 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64059","activity_ticket_id":"59433","ticket_reference":"HDT60518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16882 - Blinds replacement ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/25","activity_end":"2025-05-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73438","activity_notes":"Blinds replacement ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 13:48 (carly)<\/b>Jane to order blinds.<\/p>

15\/04\/2025 14:44 (jane)<\/b>Blinds on order - expected in stock 30th April <\/p>

29\/04\/2025 11:27 (carly)<\/b>Access requested for Friday 2nd May at 9am.<\/p>

29\/04\/2025 16:28 (jane)<\/b>Confirmed for Friday morning 2nd May at 9am, if the tenant is not home use management keys <\/p>

02\/05\/2025 11:27 (roy)<\/b>With Ian<\/p>

02\/05\/2025 12:03 (iain)<\/b>Supplied and fitted new blinds and disposed of old..<\/p>

02\/05\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64060","activity_ticket_id":"59434","ticket_reference":"HDT60519","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler Issue.","ticket_address_1":"Flat 4","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/25","activity_end":"2025-04-07 16:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73439","activity_notes":"Boiler Issue.Low pressure.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 14:03 (System)<\/b>Ticket Created<\/p>

08\/04\/2025 07:48 (michaelk)<\/b>Attended site to re-pressurise the heating system. Inspected all visible joints for leakage, tenants reported that this wasn't a reoccurring issue. 1hr labour 55<\/p>

08\/04\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64061","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/04\/25","activity_end":"2025-04-07 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73440","activity_notes":"Replacement ceiling works ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64062","activity_ticket_id":"59435","ticket_reference":"HDT60520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"External plug socket.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/25","activity_end":"2025-04-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73441","activity_notes":"External plug socket.We have an external plug socket and the housing has been broken and needs to be replaced. (51-79 Charing Cross Road, London, WC2H 0NE).","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 14:16 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 14:19 (carly)<\/b>Access requested for Tuesday 8th April at 9am.<\/p>

07\/04\/2025 16:35 (carly)<\/b>Access confirmed, just report to security office and they can direct you.<\/p>

10\/04\/2025 09:20 (alan)<\/b>Replace water proof socket in bin room<\/p>

10\/04\/2025 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64063","activity_ticket_id":"59429","ticket_reference":"HDT60514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair Needed for Hob.","ticket_address_1":"Flat 3, ","ticket_address_2":"15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 4BH","cs_address_1":"Flat 3, ","cs_id":"3108","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC2A 4BH","ticket_client_site":"3108","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/25","activity_end":"2025-04-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73442","activity_notes":"Repair Needed for Hob.Issue with the indication hob.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 10:17 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 10:19 (carly)<\/b>Waiting confirmation from Repair Aid on dates.<\/p>

07\/04\/2025 14:37 (carly)<\/b>Access requested for Tuesday 8th April at 11am.<\/p>

07\/04\/2025 16:58 (carly)<\/b>Confirmed access for Tuesday 8th April at 11am. Tenant will be home.<\/p>

08\/04\/2025 09:24 (carly)<\/b>Tenant has requested earlier access than 11am, Alan is aware.<\/p>

08\/04\/2025 14:09 (alan)<\/b>Look at hob not working, unable to repair quote for replacement<\/p>

09\/04\/2025 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64064","activity_ticket_id":"59431","ticket_reference":"HDT60516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Under floor heating issue.","ticket_address_1":"Flat 1, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1, 1 Horse & Dolphin Yard ","cs_id":"3090","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3090","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/04\/25","activity_end":"2025-04-07 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73443","activity_notes":"Under floor heating issue.The thermostat reads 32 degrees but it's cold.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 13:19 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 14:40 (carly)<\/b>Please ask the engineer to call me on 07340565962 and our housekeeper will meet them there.<\/p>

08\/04\/2025 07:46 (michaelk)<\/b>Attended site to investigate reported temperature issues. Found two heating zones running upon arrival where the temperature formats were in Fahrenheit. All the controllers were checked and left in Celsius, then all the actuators were checked. The controls were left operational, however there is a slight leak at the manifold which will require the mixing valve to be replaced. I will source a replacement valve.2hrs labour 105<\/p>

08\/04\/2025 11:22 (jane)<\/b>Attended site to investigate reported temperature issues. Found two heating zones running upon arrival where the temperature formats were in Fahrenheit. All the controllers were checked and left in Celsius, then all the actuators were checked. The controls were left operational, however there is a slight leak at the manifold which will require the mixing valve to be replaced. I will source a replacement valve - Email Sent<\/b><\/p>

17\/04\/2025 11:05 (jane)<\/b>Requested access for Tuesday 22nd April <\/p>

17\/04\/2025 11:19 (jane)<\/b>Confirmed access on Tuesday 22nd April at anytime after 11am - Please call Adriana for access 07340 565962 <\/p>

22\/04\/2025 10:11 (carly)<\/b>Access requested for Monday 28th April at 3pm.<\/p>

22\/04\/2025 10:49 (carly)<\/b>Access confirmed for Monday 28th April for 3pm.<\/p>

30\/04\/2025 11:20 (michaelk)<\/b>Attended site to draindown the heating manifold and to replace the blending valve internal parts. Completed work and recommissioned to max 55c, leaving infull working order. 4hrs labour plus parts, total 277.86 ex vat.<\/p>

30\/04\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64065","activity_ticket_id":"59336","ticket_reference":"HDT60421","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Juliette balcony door is also not closing properly","ticket_address_1":"Flat 103","ticket_address_2":"6 Mercer Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 103","cs_id":"3106","cs_address_2":"6 Mercer Walk ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3106","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/25","activity_end":"2025-04-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73444","activity_notes":"Juliette balcony door is also not closing properlyThe tenant has confirmed it will be access via keys from the security team. ","activity_timesheet":"2","ticket_notes_combined":"

25\/03\/2025 16:09 (System)<\/b>Ticket Created<\/p>

25\/03\/2025 16:14 (jane)<\/b>Twentytwenty will attempt to attend tomorrow afternoon if they have time <\/p>

28\/03\/2025 11:16 (jane)<\/b>Key was not available for Juliette balcony door, key has now been found, arranging another date <\/p>

31\/03\/2025 09:54 (carly)<\/b>Requested access for Wednesday 2nd April, mid morning.<\/p>

03\/04\/2025 09:48 (jane)<\/b>Client has now requested another date for attendance, waiting on TwentyTwenty to confirm a date <\/p>

04\/04\/2025 09:37 (jane)<\/b>Requested access for 24th April <\/p>

07\/04\/2025 11:00 (carly)<\/b>Client has requested for this to be done sooner, have emailed Brian to see if this is possible. <\/p>

07\/04\/2025 14:47 (carly)<\/b>Access requested for Thursday 10th April at 9am.<\/p>

09\/04\/2025 09:12 (carly)<\/b>Access confirmed with keys for Thursday 10th April at 9am.<\/p>

10\/04\/2025 10:32 (travis)<\/b>Attended with keys and found single Juliet door to be not functioning properly, sourced a key replacement which allowed the door to open correctly.Cleaned sliding multi point locks and lightly oiled, tested door functioning correctly.Lubricated all moving parts on sliding door leading to veranda opposite kitchen and tested.<\/p>

11\/04\/2025 09:27 (roy)<\/b>Security did not have key for door.Sourced key to open door. Ease and adjusted and did same to bedroom door.Please note: Need to use key for door to open 180 degrees whereas no key required to door to tilt<\/p>

11\/04\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64066","activity_ticket_id":"59436","ticket_reference":"HDT60521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install window restrictor with the lock.","ticket_address_1":"30 Wellington Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"30 Wellington Street ","cs_id":"540","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"540","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/25","activity_end":"2025-04-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73445","activity_notes":"To install window restrictor with the lock.30 Wellington Street 1st floor toilet - small window.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 14:57 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 15:07 (carly)<\/b>Requested access for Tuesday 8th April at 8am.Please see email for pictures.<\/p>

07\/04\/2025 16:09 (carly)<\/b>Access confirmed for Tuesday 8th April at 8am, please collect keys from security. <\/p>

08\/04\/2025 09:14 (travis)<\/b>Fitted a lockable window restrictor to first floor toilet window.<\/p>

08\/04\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64067","activity_ticket_id":"59437","ticket_reference":"HDT60522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install window restrictor with the lock.","ticket_address_1":"36 Wellington Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"36 Wellington Street ","cs_id":"314","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/25","activity_end":"2025-04-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73446","activity_notes":"To install window restrictor with the lock.36 Wellington Street window between 1st and 2nd floor.Please see email for pictures.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 14:59 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 15:08 (carly)<\/b>Requested access for Tuesday 8th April at 9am.<\/p>

07\/04\/2025 16:09 (carly)<\/b>Access confirmed for Tuesday 8th April at 9am, please collect keys from security. <\/p>

08\/04\/2025 09:16 (travis)<\/b>Fitted lockable window restrictor to common area window.<\/p>

08\/04\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64068","activity_ticket_id":"59438","ticket_reference":"HDT60523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install window restrictor with the lock.","ticket_address_1":"27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/04\/25","activity_end":"2025-04-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73447","activity_notes":"To install window restrictor with the lock.27 Catherine Street communal staircase.Please see email for pictures.","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 15:02 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 15:08 (carly)<\/b>Requested access for Tuesday 8th April at 3pm.<\/p>

07\/04\/2025 16:10 (carly)<\/b>Access confirmed for Tuesday 8th April at 4pm, please collect keys from security. <\/p>

08\/04\/2025 09:18 (travis)<\/b>Fitted a lockable window restrictor to common area window.<\/p>

08\/04\/2025 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64069","activity_ticket_id":"59439","ticket_reference":"HDT60524","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"External damage to property.","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/25","activity_end":"2025-04-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73448","activity_notes":"External damage to property.White paint marks on tiles outside 17SP reception are still visible after scaffolding has been removed","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 15:30 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 15:33 (carly)<\/b>Access requested for Friday 11th April at 9am.<\/p>

09\/04\/2025 09:52 (travis)<\/b>Removed paint from paving outside seventeen slingsby place.<\/p>

09\/04\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64070","activity_ticket_id":"59440","ticket_reference":"HDT60525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet seat broken.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/25","activity_end":"2025-04-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73449","activity_notes":"Toilet seat broken.The toilet seat in the mens toilet has been broken and needs to be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 09:35 (System)<\/b>Ticket Created<\/p>

08\/04\/2025 09:37 (carly)<\/b>Attending tomorrow morning.<\/p>

08\/04\/2025 14:15 (alan)<\/b>Replace toilet seat in gents WC<\/p>

08\/04\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64071","activity_ticket_id":"59441","ticket_reference":"HDT60526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/04\/25","activity_end":"2025-04-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73450","activity_notes":"Leak.It seems that the leak to flat 6 has come back now. The guest in flat 6 reported its start dripping from the light near the flat door. ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 10:30 (System)<\/b>Ticket Created<\/p>

08\/04\/2025 10:31 (carly)<\/b>Please use management keys. And knock on the door before you let yourself in.<\/p>

08\/04\/2025 15:17 (michaelk)<\/b>Attended site to investigate leak into flat 6. Upon arrival there was no live leak although the ceiling was damp. Attempted to gain access into flat 8, however there were guests there that had arrived 1 hour earlier and were using the bathroom. Returned to flat 6 but nonleak was found. We previously reported that there was large gaps around the walls and door to flat 8 and that we recommended these gaps to be sealed. If these works were completed, I would recommend cutting in a ceiling access to flat 6 and re-testing. This shouldn't be too intrusive as the ceiling requires repairing. 1hr labour 55<\/p>

16\/04\/2025 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64072","activity_ticket_id":"59442","ticket_reference":"HDT60527","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 5","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 5","cs_id":"2472","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/04\/25","activity_end":"2025-04-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73451","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 10:41 (System)<\/b>Ticket Created<\/p>

08\/04\/2025 10:43 (carly)<\/b>Requested access for Monday 14th 1pm.<\/p>

11\/04\/2025 08:57 (jane)<\/b>Tenant will give access on Monday 14th April at 12noon <\/p>

14\/04\/2025 14:17 (jane)<\/b>Tenant is home after 1pm on Tuesday 15th April <\/p>

17\/04\/2025 06:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/04\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64073","activity_ticket_id":"59431","ticket_reference":"HDT60516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Under floor heating issue.","ticket_address_1":"Flat 1, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1, 1 Horse & Dolphin Yard ","cs_id":"3090","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3090","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/25","activity_end":"2025-04-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73452","activity_notes":"Attended site to investigate reported temperature issues. Found two heating zones running upon arrival where the temperature formats were in Fahrenheit. All the controllers were checked and left in Celsius, then all the actuators were checked. The controls were left operational, however there is a slight leak at the manifold which will require the mixing valve to be replaced. I will source a replacement valve","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 13:19 (System)<\/b>Ticket Created<\/p>

07\/04\/2025 14:40 (carly)<\/b>Please ask the engineer to call me on 07340565962 and our housekeeper will meet them there.<\/p>

08\/04\/2025 07:46 (michaelk)<\/b>Attended site to investigate reported temperature issues. Found two heating zones running upon arrival where the temperature formats were in Fahrenheit. All the controllers were checked and left in Celsius, then all the actuators were checked. The controls were left operational, however there is a slight leak at the manifold which will require the mixing valve to be replaced. I will source a replacement valve.2hrs labour 105<\/p>

08\/04\/2025 11:22 (jane)<\/b>Attended site to investigate reported temperature issues. Found two heating zones running upon arrival where the temperature formats were in Fahrenheit. All the controllers were checked and left in Celsius, then all the actuators were checked. The controls were left operational, however there is a slight leak at the manifold which will require the mixing valve to be replaced. I will source a replacement valve - Email Sent<\/b><\/p>

17\/04\/2025 11:05 (jane)<\/b>Requested access for Tuesday 22nd April <\/p>

17\/04\/2025 11:19 (jane)<\/b>Confirmed access on Tuesday 22nd April at anytime after 11am - Please call Adriana for access 07340 565962 <\/p>

22\/04\/2025 10:11 (carly)<\/b>Access requested for Monday 28th April at 3pm.<\/p>

22\/04\/2025 10:49 (carly)<\/b>Access confirmed for Monday 28th April for 3pm.<\/p>

30\/04\/2025 11:20 (michaelk)<\/b>Attended site to draindown the heating manifold and to replace the blending valve internal parts. Completed work and recommissioned to max 55c, leaving infull working order. 4hrs labour plus parts, total 277.86 ex vat.<\/p>

30\/04\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64074","activity_ticket_id":"59443","ticket_reference":"HDT60528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/04\/25","activity_end":"2025-04-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73453","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 11:02 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 08:11 (michaelk)<\/b>Completed full compliance testing 185<\/p>

10\/04\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64075","activity_ticket_id":"59444","ticket_reference":"HDT60529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Zero pressure.","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/25","activity_end":"2025-04-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73454","activity_notes":"Zero pressure.Gas engineer is aware of the above job and will attend this afternoon with keys.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 11:55 (System)<\/b>Ticket Created<\/p>

08\/04\/2025 11:56 (carly)<\/b>Access confirmed with keys.<\/p>

09\/04\/2025 05:54 (michaelk)<\/b>Attended site to investigate low pressure. Found a slight leak coming through the diverter valve which will require replacing. I will arrange the part. 1hr labour 55<\/p>

09\/04\/2025 10:05 (jane)<\/b>Attended site to investigate low pressure. Found a slight leak coming through the diverter valve which will require replacing. I will arrange the part. <\/p>

09\/04\/2025 11:40 (carly)<\/b>Access confirmed for Friday 11th April at 11am.<\/p>

11\/04\/2025 12:57 (michaelk)<\/b>Attended site to drain down the boiler and to replace the leaking diverter valve head. Commissioned on completion and left in full working order. 2hrs labour plus part, total 143.60 ex vat.<\/p>

11\/04\/2025 14:21 (jane)<\/b>(Ticket Closed)<\/p>

11\/04\/2025 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64076","activity_ticket_id":"59445","ticket_reference":"HDT60530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet roll holder needs to be re-fixed.","ticket_address_1":"2nd Floor","ticket_address_2":"44a Floral Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"2nd Floor","cs_id":"1770","cs_address_2":"44a Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DA","ticket_client_site":"1770","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/04\/25","activity_end":"2025-04-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73455","activity_notes":"Toilet roll holder needs to be re-fixed.2nd floor restroom toilet roll holder need to be re-fixThis is a communal area hence keys can be collected from security. ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 12:03 (System)<\/b>Ticket Created<\/p>

08\/04\/2025 12:04 (carly)<\/b>Keys can be collected from security.<\/p>

09\/04\/2025 11:59 (travis)<\/b>Attended and refitted wall bracket and toilet roll holder.<\/p>

09\/04\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64077","activity_ticket_id":"59446","ticket_reference":"HDT60531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16885 - Replacement extractor fans in main bathroom and en-suite bathroom ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/04\/25","activity_end":"2025-04-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73456","activity_notes":"Replacement extractor fans in main bathroom and en-suite bathroom ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2025 15:14 (alan)<\/b>Quoted works <\/p>

16\/04\/2025 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64078","activity_ticket_id":"59447","ticket_reference":"HDT60532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16883 - Replacement bathroom extractor fan ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/25","activity_end":"2025-04-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73457","activity_notes":"Replacement bathroom extractor fan ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 13:35 (alan)<\/b>Replace bathroom fans as per quote <\/p>

14\/04\/2025 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64079","activity_ticket_id":"59448","ticket_reference":"HDT60533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - collect keys but knock first ","ticket_address_1":"Flat 1, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 1, 11-14 Soho Street ","cs_id":"3109","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3109","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/25","activity_end":"2025-04-08 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73458","activity_notes":"To carry out EICR - collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 14:16 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 04:53 (alan)<\/b>Electrical inspection <\/p>

09\/04\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>

18\/11\/2025 10:35 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64080","activity_ticket_id":"59449","ticket_reference":"HDT60534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - Collect keys for but knock first ","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/04\/25","activity_end":"2025-04-08 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73459","activity_notes":"To carry out EICR - Collect keys for but knock first ","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 14:18 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 04:54 (alan)<\/b>Electrical inspection <\/p>

09\/04\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64081","activity_ticket_id":"59450","ticket_reference":"HDT60535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fix the faulty digilock at the rear entrance ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/25","activity_end":"2025-04-15 09:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73460","activity_notes":"Fix the faulty digilock at the rear entrance Mamasons Unit 12, 32 Newport Court Please can you send reddans to fix the faulty digilock at the rear entrance of Mamansons Unit 12, 32 Newport Court, part of central cross.","activity_timesheet":"2","ticket_notes_combined":"

08\/04\/2025 15:13 (System)<\/b>Ticket Created<\/p>

08\/04\/2025 16:25 (travis)<\/b>Attended and found lock to be beyond repair,New lock on order.<\/p>

08\/04\/2025 16:35 (jane)<\/b>Digital lock on order - Estimated delivery 11 April to Tuesday 15th April <\/p>

15\/04\/2025 09:13 (jane)<\/b>Engineer has the digi-lock and it will be fitted today <\/p>

15\/04\/2025 13:00 (travis)<\/b>Returned to above property and fitted replacement manual coded door lock,Coded lock to match original.<\/p>

15\/04\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64082","activity_ticket_id":"59451","ticket_reference":"HDT60536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16887 - Main Entrance door repairs ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/06\/25","activity_end":"2025-06-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73461","activity_notes":"Main Entrance door repairs ","activity_timesheet":null,"ticket_notes_combined":"

09\/04\/2025 13:14 (jane)<\/b>TwentyTwenty will need to remove handle as a sample, awaiting a date to do this <\/p>

15\/04\/2025 11:41 (jane)<\/b>Chased TwentyTwenty when they will be attending to remove the sample handle <\/p>

15\/04\/2025 15:07 (jane)<\/b>Taking a handle sample on Friday 25th April <\/p>

30\/04\/2025 09:53 (jane)<\/b>Sample taken of handle - in process of being manufactured <\/p>

16\/05\/2025 09:08 (jane)<\/b>Update from TwentyTwenty : The new handles are going to be another 10-14 days<\/p>

23\/05\/2025 11:05 (carly)<\/b>Access requested for 20\/20 doors to attend mid morning on Monday 2nd June.<\/p>

23\/05\/2025 11:10 (carly)<\/b>Confirmed access for Monday 2nd June, 20\/20 doors have been informed.<\/p>

03\/06\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64083","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/04\/25","activity_end":"2025-04-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73462","activity_notes":"Replacement ceiling works ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64084","activity_ticket_id":"59452","ticket_reference":"HDT60537","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Service windows that do not open.","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/04\/25","activity_end":"2025-04-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73463","activity_notes":"Service windows that do not open.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 09:37 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 09:38 (carly)<\/b>Requested access for Friday 11th April at 9am.<\/p>

09\/04\/2025 10:28 (carly)<\/b>Confirmed access for Friday 11th April at 9am, property is vacant so please collect keys.<\/p>

11\/04\/2025 10:10 (travis)<\/b>Attended and serviced all sash windows,Leaving all windows working as they should.<\/p>

11\/04\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64085","activity_ticket_id":"59453","ticket_reference":"HDT60538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"3111","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3111","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/04\/25","activity_end":"2025-04-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73464","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 09:59 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 10:02 (carly)<\/b>Confirmed access for Thursday 10th April at 9am, tenant will be home.<\/p>

10\/04\/2025 14:44 (alan)<\/b>Electrical inspection <\/p>

10\/04\/2025 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64086","activity_ticket_id":"59454","ticket_reference":"HDT60539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"3112","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/04\/25","activity_end":"2025-04-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73465","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 10:04 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 10:06 (carly)<\/b>Confirmed access for Thursday 10th April at 12pm, keys for access but please knock first.<\/p>

10\/04\/2025 14:45 (alan)<\/b>Electrical inspection <\/p>

10\/04\/2025 15:13 (jane)<\/b>(Ticket Closed)<\/p>

23\/07\/2025 16:41 (System)<\/b>NIC Sent<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64087","activity_ticket_id":"59455","ticket_reference":"HDT60540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"3113","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3113","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/04\/25","activity_end":"2025-04-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73466","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 10:11 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 10:18 (carly)<\/b>Tenant should be home for access on 22nd April at 9am.<\/p>

22\/04\/2025 16:03 (alan)<\/b>Electrical inspection <\/p>

22\/04\/2025 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64088","activity_ticket_id":"59456","ticket_reference":"HDT60541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"3114","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3114","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/04\/25","activity_end":"2025-04-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73467","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 10:14 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 10:17 (carly)<\/b>Tenant should be home for access on 22nd April at 12pm.<\/p>

22\/04\/2025 16:04 (alan)<\/b>Electrical inspection <\/p>

22\/04\/2025 16:04 (alan)<\/b>Electrical inspection <\/p>

22\/04\/2025 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64089","activity_ticket_id":"59457","ticket_reference":"HDT60542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Upper Floor Flat ","cs_id":"2956","cs_address_2":"9 Little Newport Street ","cs_town":"London ","cs_postcode":"WWC2H 7JJ","ticket_client_site":"2956","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/25","activity_end":"2025-04-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73468","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 11:23 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 11:24 (carly)<\/b>Confirmed for Monday 14th April, keys for access.<\/p>

15\/04\/2025 13:31 (alan)<\/b>Electrical inspection <\/p>

15\/04\/2025 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64090","activity_ticket_id":"59458","ticket_reference":"HDT60543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 1, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1, 1 Horse & Dolphin Yard ","cs_id":"3090","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3090","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/25","activity_end":"2025-04-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73469","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 11:46 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 11:47 (carly)<\/b>Access requested for Monday 14th April at 11am.<\/p>

09\/04\/2025 13:31 (jane)<\/b>For Monday 14th April at 11am - Adriana to provide access 07340 565962 <\/p>

14\/04\/2025 14:50 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2025 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64091","activity_ticket_id":"59459","ticket_reference":"HDT60544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 1 Horse & Dolphin Yard ","cs_id":"3091","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"3091","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/25","activity_end":"2025-04-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73470","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 11:53 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 11:55 (carly)<\/b>Access requested for Monday 14th April at 1pm.<\/p>

09\/04\/2025 13:32 (jane)<\/b>For Monday 14th April at 1pm - Adriana to provide access 07340 565962 <\/p>

14\/04\/2025 14:50 (alan)<\/b>Electrical inspection <\/p>

14\/04\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64092","activity_ticket_id":"59460","ticket_reference":"HDT60545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"2nd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/04\/25","activity_end":"2025-04-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73471","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 11:57 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 11:58 (carly)<\/b>Access requested for Tuesday 15th April at 9am.<\/p>

14\/04\/2025 16:15 (carly)<\/b>Access confirmed for 9am, Tuesday 15th April. Please use keys.<\/p>

16\/04\/2025 07:59 (alan)<\/b>Electrical inspection <\/p>

16\/04\/2025 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64093","activity_ticket_id":"59461","ticket_reference":"HDT60546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_id":"3092","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/04\/25","activity_end":"2025-04-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73472","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 11:59 (System)<\/b>Ticket Created<\/p>

09\/04\/2025 12:01 (carly)<\/b>Access requested for Tuesday 15th April at 11am.<\/p>

09\/04\/2025 13:33 (jane)<\/b>For Tuesday 15th April at 11am - Adriana to provide access 07340 565962 <\/p>

15\/04\/2025 13:31 (alan)<\/b>Electrical inspection <\/p>

15\/04\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64094","activity_ticket_id":"59246","ticket_reference":"HDT60331","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"\u00e2\u20ac\u00a2\tFlat 202: balcony door stiff\/not opening and hob not getting power - Tenant home for access ","ticket_address_1":"Flat 202 ","ticket_address_2":"6 Mercer Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 202 ","cs_id":"3101","cs_address_2":"6 Mercer Street","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3101","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/04\/25","activity_end":"2025-04-09 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73473","activity_notes":"Flat 202: balcony door stiff\/not opening and hob not getting power - Tenant home for access ","activity_timesheet":null,"ticket_notes_combined":"

17\/03\/2025 14:03 (System)<\/b>Ticket Created<\/p>

17\/03\/2025 16:09 (roy)<\/b>Hob working okBalcony door not shutting properly and need R&B. Frameis moving in\/out which is stopping door shutting.Also crack in glass that tenant reported to Angelica.Tenant also report part of floor is lifting. I believe the fit out contractors should retutn<\/p>

19\/03\/2025 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64095","activity_ticket_id":"59462","ticket_reference":"HDT60547","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16888 - To remove items from kitchen ","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/04\/25","activity_end":"2025-04-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73474","activity_notes":"To remove items from kitchen ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2025 11:21 (travis)<\/b>Bagged up and removed all unwanted items left in kitchen in top floor apartment (8),And disposed off at recycling centre.<\/p>

11\/04\/2025 12:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64096","activity_ticket_id":"59379","ticket_reference":"HDT60464","ticket_client":"2173","client_name":"Tavistock Bow ","ticket_title":"MDR\/JH\/16867 - Replacement ceiling works ","ticket_address_1":"4 Hobhouse Court ","ticket_address_2":"21 Whitcomb Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7HA","cs_address_1":"4 Hobhouse Court ","cs_id":"3102","cs_address_2":"21 Whitcomb Street ","cs_town":"London ","cs_postcode":"WC2H 7HA","ticket_client_site":"3102","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/04\/25","activity_end":"2025-04-23 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73475","activity_notes":"Replacement ceiling works ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 15:57 (iain)<\/b>Ceiling works.<\/p>

08\/04\/2025 07:13 (alan)<\/b>Quoted works <\/p>

08\/04\/2025 15:33 (roy)<\/b>Removal of ceiling<\/p>

08\/04\/2025 15:35 (roy)<\/b>Removal of rubbish.Clean upDe nail joist<\/p>

08\/04\/2025 16:00 (iain)<\/b>Ceiling works.<\/p>

09\/04\/2025 04:53 (alan)<\/b>Unload rubbish from job <\/p>

09\/04\/2025 16:17 (travis)<\/b>Materials collection and board ceiling.<\/p>

10\/04\/2025 09:23 (alan)<\/b>Help plaster board ceiling <\/p>

11\/04\/2025 09:33 (roy)<\/b>Fit timber to joist.Plasterboard ceiling<\/p>

15\/04\/2025 13:04 (jane)<\/b>Sent an email to the tenant advising we are carrying out the plastering on Thursday 17th April and decorating works on Tuesday 22nd April <\/p>

16\/04\/2025 13:15 (jane)<\/b>Tenant has requested access for Wednesday 23rd from 9am to paint the ceiling <\/p>

24\/04\/2025 12:44 (jack)<\/b>Done 580<\/p>

24\/04\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64097","activity_ticket_id":"59463","ticket_reference":"HDT60548","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16889 - Additional Redecoration works ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/04\/25","activity_end":"2025-04-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73476","activity_notes":"Additional Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2025 09:26 (jane)<\/b>Starting the redecoration works on Wednesday 16th April <\/p>

02\/05\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64098","activity_ticket_id":"59464","ticket_reference":"HDT60549","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16890 - Loading Bay - Remove bulky waste ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/04\/25","activity_end":"2025-04-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73477","activity_notes":"Loading Bay - Remove bulky waste ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2025 13:38 (travis)<\/b>Removed unwanted bulky waste from loading bay area and disposed off at recycling centre.<\/p>

11\/04\/2025 13:38 (travis)<\/b>Removed unwanted bulky waste from loading bay area and disposed off at recycling centre.<\/p>

11\/04\/2025 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64099","activity_ticket_id":"59465","ticket_reference":"HDT60550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply a '3' in cooper to the flat door ","ticket_address_1":"Flat 3 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/25","activity_end":"2025-04-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73478","activity_notes":"To supply a '3' in cooper to the flat door ","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 16:20 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 08:39 (jane)<\/b>Tenant home to provide access today between 11 and 12noon, any problems with access please call Lilian <\/p>

11\/04\/2025 09:22 (roy)<\/b>Fitted No.3 as requested <\/p>

11\/04\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64100","activity_ticket_id":"59466","ticket_reference":"HDT60551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate if the old detector is in working order. Please have it removed or replaced.","ticket_address_1":"Flat 3 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/25","activity_end":"2025-04-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73479","activity_notes":"To investigate if the old detector is in working order. Please have it removed or replaced.","activity_timesheet":"2","ticket_notes_combined":"

09\/04\/2025 16:23 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 08:40 (jane)<\/b>Tenant home to provide access today between 11 and 12noon, any problems with access please call Lilian <\/p>

11\/04\/2025 10:50 (roy)<\/b>Replaced alarm<\/p>

11\/04\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64101","activity_ticket_id":"59467","ticket_reference":"HDT60552","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Washing machine is not draining ","ticket_address_1":"59 Clare Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1H 9QW","cs_address_1":"59 Clare Court ","cs_id":"117","cs_address_2":"","cs_town":"London","cs_postcode":"WC1H 9QW","ticket_client_site":"117","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/04\/25","activity_end":"2025-04-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73480","activity_notes":"Washing machine is not draining ","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2025 08:42 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 08:44 (jane)<\/b>Waiting on an attendance date from Repair Aid <\/p>

10\/04\/2025 13:29 (jane)<\/b>Requested access for Wednesday, 16\/04, between 9am and 2pm <\/p>

10\/04\/2025 14:44 (jane)<\/b>Confirmed for Wednesday, 16\/04, between 9am and 2pm, tenant home for access <\/p>

17\/04\/2025 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64102","activity_ticket_id":"59468","ticket_reference":"HDT60553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 2 - Light in bedroom broken ","ticket_address_1":"2nd Floor","ticket_address_2":"21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"2nd Floor","cs_id":"2560","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2560","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/04\/25","activity_end":"2025-04-10 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73481","activity_notes":"Flat 2 - Light in bedroom broken ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 09:33 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 14:42 (alan)<\/b>Replace 2 faulty light fitting in bedroom for LED due to parts being obsolete for old fittings <\/p>

10\/04\/2025 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64103","activity_ticket_id":"59469","ticket_reference":"HDT60554","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Maglock and door not locking ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Wellington Court ","cs_id":"3007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3007","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/25","activity_end":"2025-04-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73482","activity_notes":"Maglock and door not locking ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 09:53 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 10:21 (roy)<\/b>Door ok.Mag lock is working ok it was the door keeper had worked loose and stopping the door from closing.We did notice though the door release button is not working. Illuminated red and green when you was.e your hand over it but it is not releasing the mag lock.To exit door you have to use thumb turn.Door opens and closes fine<\/p>

10\/04\/2025 11:11 (jane)<\/b>(Ticket Closed)<\/p>

11\/04\/2025 09:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/04\/2025 09:30 (roy)<\/b>Visited site and needs new electronic keeper.Foxes looking for one nowLeft door secure<\/p>

11\/04\/2025 14:34 (jane)<\/b>Lock on order with V P Fox, expected in stock on Tuesday 15th April <\/p>

16\/04\/2025 08:20 (roy)<\/b>With Foxes fitting new keeper.Had trouble but eventually completed <\/p>

16\/04\/2025 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64104","activity_ticket_id":"59470","ticket_reference":"HDT60555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16859 - Bathroom floor heating replacement and tiled floor ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"17\/11\/25","activity_end":"2025-11-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73483","activity_notes":"Bathroom floor heating replacement and tiled floor ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2025 13:51 (jane)<\/b>Requested access for Monday 17th and Tuesday 18th November <\/p>

14\/11\/2025 10:30 (jane)<\/b>Requested access for Tuesday 18th and Wednesday 19th November <\/p>

14\/11\/2025 14:56 (jane)<\/b>Client has confirmed from Wednesday 19th November at 9am, collect keys if tenant is not home <\/p>

19\/11\/2025 15:51 (travis)<\/b>Bathroom tiling works.<\/p>

20\/11\/2025 15:48 (travis)<\/b>Flooring works.<\/p>

24\/11\/2025 05:48 (alan)<\/b>Quoted works <\/p>

24\/11\/2025 10:20 (carly)<\/b>Can you please arrange for Travis to look at the Dishwasher door at the same time.The tenant reported it fell off. If Travis can't repair it, then please arrange for appliance engineer.As per Lilian.<\/p>

24\/11\/2025 13:16 (carly)<\/b>It is the washing machine not the dishwasher.<\/p>

26\/11\/2025 15:10 (carly)<\/b>Lilian will come back to us to double confirm but she wants us to pencil this in for Tuesday 2nd December.<\/p>

28\/11\/2025 15:43 (carly)<\/b>Lilian has to confirmed to use keys for access and that an 830am start is ok.<\/p>

02\/12\/2025 15:28 (travis)<\/b>Floor tiling works.<\/p>

02\/12\/2025 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64105","activity_ticket_id":"59471","ticket_reference":"HDT60556","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bathroom lights not working ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/04\/25","activity_end":"2025-04-10 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73484","activity_notes":"Bathroom lights not working ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 10:35 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 10:36 (jane)<\/b>Waiting on access for this afternoon <\/p>

10\/04\/2025 14:43 (alan)<\/b>Replace 3 faulty LED downlighter fittings in bathroom <\/p>

10\/04\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64106","activity_ticket_id":"59472","ticket_reference":"HDT60557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/04\/25","activity_end":"2025-04-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73485","activity_notes":"List of works To check all radiators, some are leaking and cracking Kitchen sink blocked and leaking Under lights to kitchen cupboards very dim and to tidy up wiring ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 13:24 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 13:26 (jane)<\/b>Requested access for Monday morning 14th April <\/p>

10\/04\/2025 15:01 (jane)<\/b>Keys for access on Monday morning 14th April <\/p>

11\/04\/2025 12:26 (michaelk)<\/b>Attended site to replace the seal to the overflow connection at the kitchen sink. 1hr labour 55<\/p>

14\/04\/2025 14:49 (alan)<\/b>Replace LED lights under kitchen cupboards and drive unit <\/p>

14\/04\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64107","activity_ticket_id":"59472","ticket_reference":"HDT60557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/04\/25","activity_end":"2025-04-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73486","activity_notes":"List of works To check all radiators, some are leaking and cracking Kitchen sink blocked and leaking ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 13:24 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 13:26 (jane)<\/b>Requested access for Monday morning 14th April <\/p>

10\/04\/2025 15:01 (jane)<\/b>Keys for access on Monday morning 14th April <\/p>

11\/04\/2025 12:26 (michaelk)<\/b>Attended site to replace the seal to the overflow connection at the kitchen sink. 1hr labour 55<\/p>

14\/04\/2025 14:49 (alan)<\/b>Replace LED lights under kitchen cupboards and drive unit <\/p>

14\/04\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64108","activity_ticket_id":"59473","ticket_reference":"HDT60558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16891 - Replacement hob ","ticket_address_1":"Flat 3, ","ticket_address_2":"15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2A 4BH","cs_address_1":"Flat 3, ","cs_id":"3108","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC2A 4BH","ticket_client_site":"3108","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/04\/25","activity_end":"2025-04-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73487","activity_notes":"Replacement hob ","activity_timesheet":null,"ticket_notes_combined":"

10\/04\/2025 14:31 (jane)<\/b>Instructed Repair Aid to order new Bosch induction hob <\/p>

15\/04\/2025 09:12 (jane)<\/b>Chased Repair Aid - Hob expected in, in the next couple of days <\/p>

16\/04\/2025 15:19 (jane)<\/b>Requested access for Tuesday 22nd April - 12pm-5pm<\/p>

17\/04\/2025 14:30 (jane)<\/b>Tenant has requested for Monday 28th April <\/p>

17\/04\/2025 15:58 (jane)<\/b>Confirmed for Monday morning 28th April - tenant home for access <\/p>

30\/04\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64109","activity_ticket_id":"59474","ticket_reference":"HDT60559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16894 - Redecoration works ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"1039","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1039","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"21\/04\/25","activity_end":"2025-04-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73488","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2025 09:54 (carly)<\/b>Waiting for confirmation from Lilian for date next week, week commencing 22nd April.<\/p>

15\/04\/2025 10:19 (carly)<\/b>Access requested for Wednesday 23rd April at 9am.<\/p>

15\/04\/2025 10:43 (carly)<\/b>Confirmed for Wednesday 23rd April at 9am.<\/p>

16\/04\/2025 13:15 (jane)<\/b>Re-booked for Tuesday 22nd April <\/p>

24\/04\/2025 12:43 (jack)<\/b>230<\/p>

24\/04\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64110","activity_ticket_id":"59475","ticket_reference":"HDT60560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating is not working ","ticket_address_1":"Flat 2","ticket_address_2":"43a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 2","cs_id":"2381","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2381","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/04\/25","activity_end":"2025-04-10 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73489","activity_notes":"Heating is not working Main entrance code -: 3674 & press EnterApartment number 02 followed by the apartment access code -: 131514*.There is a touch pad screen on door handle look similar to mobile phone, Please activate the screen by covering the screen with your hand.","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 16:30 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 09:21 (roy)<\/b>Boosted pressure on boiler, 0.6 to 1.2 barAlso the thermostat in each room was turned down very low<\/p>

11\/04\/2025 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64111","activity_ticket_id":"59469","ticket_reference":"HDT60554","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Maglock and door not locking ","ticket_address_1":"Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Wellington Court ","cs_id":"3007","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3007","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/04\/25","activity_end":"2025-04-15 11:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73490","activity_notes":"Replacing lock ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 09:53 (System)<\/b>Ticket Created<\/p>

10\/04\/2025 10:21 (roy)<\/b>Door ok.Mag lock is working ok it was the door keeper had worked loose and stopping the door from closing.We did notice though the door release button is not working. Illuminated red and green when you was.e your hand over it but it is not releasing the mag lock.To exit door you have to use thumb turn.Door opens and closes fine<\/p>

10\/04\/2025 11:11 (jane)<\/b>(Ticket Closed)<\/p>

11\/04\/2025 09:21 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/04\/2025 09:30 (roy)<\/b>Visited site and needs new electronic keeper.Foxes looking for one nowLeft door secure<\/p>

11\/04\/2025 14:34 (jane)<\/b>Lock on order with V P Fox, expected in stock on Tuesday 15th April <\/p>

16\/04\/2025 08:20 (roy)<\/b>With Foxes fitting new keeper.Had trouble but eventually completed <\/p>

16\/04\/2025 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64112","activity_ticket_id":"59476","ticket_reference":"HDT60561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine issue - anytime after 11 today. You are able to use the management keys","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/25","activity_end":"2025-04-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73491","activity_notes":"Washing machine issue anytime after 11 today. You are able to use the management keysUnfortunately, I need to let you know that the tenant has reported the washer is not working again. Could you please arrange for another engineer to take a look? It's been less than a month since the last visit, and we believe the issue may be related to the fuse, which keeps tripping","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2025 09:35 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 14:58 (roy)<\/b>Tried machine on different programs and not once did it trip.Not sure what is causing the problem <\/p>

11\/04\/2025 16:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64113","activity_ticket_id":"59477","ticket_reference":"HDT60562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Odd smell within communal area","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/25","activity_end":"2025-04-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73492","activity_notes":"Odd smell within communal area1st floor office: The unpleasant odour in the office corridor that has become increasingly noticeable over the past week making it uncomfortable for employees but also creates an unprofessional environment for visitors and clients.","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2025 10:17 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 11:29 (roy)<\/b>Spoke to 1st floor office and they took me to the rear staircase where I could smell a faint sewage smell.The chap said there has been vagrants somehow getting access and sleeping in the staircase but door is locked.Checked toilets and flushed through.Checked shower and hand basins and flushed through.Asked if shower ever gets used and apparently not.Possible smell coming from trap.Flushed through and should be flushed through every week if not usedChecked 2nd floor and no smell.There is evidence of an old leak and looks dry.Main staircase seems ok.Unfortunately this may have to be monitored <\/p>

11\/04\/2025 12:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64114","activity_ticket_id":"59263","ticket_reference":"HDT60348","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16769 - Supply and installation of new electric boiler ","ticket_address_1":"Flat 3","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 3","cs_id":"2192","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/05\/25","activity_end":"2025-05-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73493","activity_notes":"Supply and installation of new electric boiler ","activity_timesheet":"2","ticket_notes_combined":"

10\/04\/2025 15:57 (jane)<\/b>Requested access for Tuesday 29h April, Wednesday 30th April and Thursday 1st May <\/p>

11\/04\/2025 11:15 (jane)<\/b>Access confirmed starting at 11am on 29th April (Alan)M Keenan on 30th April starting at 8:30am Then Alan and M Keenan on 1st May from 8:30am - must be completed by 2-3pm <\/p>

30\/04\/2025 07:12 (alan)<\/b>Quoted works <\/p>

02\/05\/2025 06:24 (michaelk)<\/b>Completed boiler installation as per quote. Sealed and fireproofed the existing flue and commissioned. The warranty has been completed. <\/p>

02\/05\/2025 07:07 (alan)<\/b>Quoted works <\/p>

02\/05\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64115","activity_ticket_id":"59478","ticket_reference":"HDT60563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16901 - Replacement radiator","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/05\/25","activity_end":"2025-05-03 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73494","activity_notes":"Replacement radiator ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 10:41 (jane)<\/b>Requested access for late morning Friday 25th April <\/p>

24\/04\/2025 11:23 (jane)<\/b>Confirmed access for Friday morning 25th April at 10:30am, collect keys and knock first <\/p>

24\/04\/2025 16:55 (jane)<\/b>Issue - Radiator hasn't arrived, need to re-book in next week when we receive delivery <\/p>

30\/04\/2025 11:44 (michaelk)<\/b>Attended site to replace the leaking living room radiator. Completed work and left in full working order. Total 494 ex vat.<\/p>

30\/04\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64116","activity_ticket_id":"59479","ticket_reference":"HDT60564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with cable connections to computer screen ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/25","activity_end":"2025-04-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73495","activity_notes":"Issue with cable connections to computer screen ","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2025 12:01 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64118","activity_ticket_id":"59480","ticket_reference":"HDT60565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with key and lock to the front door ","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9a Wardour Street ","cs_id":"221","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/04\/25","activity_end":"2025-04-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73497","activity_notes":"Issue with key and lock to the front door ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2025 12:54 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 14:29 (alan)<\/b>Help Roy<\/p>

11\/04\/2025 14:57 (roy)<\/b>Unable to open door.Had to use ladder to gain access into flat and then open the door.Removed lockCourts to supply new cylinderWith Alan <\/p>

11\/04\/2025 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64119","activity_ticket_id":"59481","ticket_reference":"HDT60566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To relocate hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"2975","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2975","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/04\/25","activity_end":"2025-04-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73498","activity_notes":"To relocate hob ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2025 14:15 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 14:17 (jane)<\/b>Attending on Monday morning 14th April <\/p>

15\/04\/2025 06:53 (michaelk)<\/b>Attended site to remove the oven and hob to attempt to relocate the hob. The worktop wouldn't allow any movement, so a quote to replace the hob has been forwarded. 2hrs labour 105<\/p>

15\/04\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64120","activity_ticket_id":"59482","ticket_reference":"HDT60567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge issue ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/04\/25","activity_end":"2025-04-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73499","activity_notes":"Fridge issue The cabinet door on the fridge has slipped down and is now touching the freezer door and forcing it open at times. As the fix will involve the fridge and freezer being open for a while Id like to arrange that for when I defrost them, but need Reddan to take a look at first so we can agree on a plan. ","activity_timesheet":null,"ticket_notes_combined":"

11\/04\/2025 14:22 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 14:26 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

14\/04\/2025 13:06 (jane)<\/b>Requested access for Wednesday, 16\/04, between 9am and 2pm <\/p>

15\/04\/2025 16:24 (jane)<\/b>Tenant hasn't confirmed the appointment for tomorrow, requested another date from Repair Aid <\/p>

16\/04\/2025 09:39 (jane)<\/b>Requested access for Wed 23\/04, 10am-2pm<\/p>

22\/04\/2025 09:50 (jane)<\/b>Tenant home to provide access on Wednesday 23rd April <\/p>

24\/04\/2025 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64121","activity_ticket_id":"59480","ticket_reference":"HDT60565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with key and lock to the front door ","ticket_address_1":"9a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9a Wardour Street ","cs_id":"221","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"221","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/04\/25","activity_end":"2025-04-11 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73500","activity_notes":"Issue with key and lock to the front door ","activity_timesheet":"2","ticket_notes_combined":"

11\/04\/2025 12:54 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 14:29 (alan)<\/b>Help Roy<\/p>

11\/04\/2025 14:57 (roy)<\/b>Unable to open door.Had to use ladder to gain access into flat and then open the door.Removed lockCourts to supply new cylinderWith Alan <\/p>

11\/04\/2025 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64122","activity_ticket_id":"59483","ticket_reference":"HDT60568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water:","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/04\/25","activity_end":"2025-04-13 18:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73501","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

13\/04\/2025 17:19 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 08:50 (roy)<\/b>Rebooted pressureTook time to fire up but all ok<\/p>

14\/04\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64123","activity_ticket_id":"59484","ticket_reference":"HDT60569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with keypad - Emergency call out.","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/25","activity_end":"2025-04-14 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73502","activity_notes":"Issue with keypad - Emergency call out.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 09:53 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 10:06 (roy)<\/b>Faulty door lock.I asked if it was the key pad or the lock they said that someone has been out regarding the key pad and said it was the lock.Attended site but lock works fine. I believe its the key pad and found out that key pad has been acting up since February.Had to buy tape to put over lock and keeper to stop door from locking.<\/p>

14\/04\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64124","activity_ticket_id":"59485","ticket_reference":"HDT60570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16900 - Full redecoration ","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/04\/25","activity_end":"2025-04-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73503","activity_notes":"Full redecoration ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 10:06 (carly)<\/b>Vacant property, to start 30th April.<\/p>

02\/05\/2025 10:54 (jane)<\/b>Redecoration works will be completed by middle of next week <\/p>

09\/05\/2025 10:32 (jack)<\/b>Done <\/p>

12\/05\/2025 09:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64125","activity_ticket_id":"59486","ticket_reference":"HDT60571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/25","activity_end":"2025-04-30 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73504","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 10:08 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 10:10 (carly)<\/b>Vacant property for Wednesday 30th April.<\/p>

01\/05\/2025 07:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

01\/05\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64126","activity_ticket_id":"59487","ticket_reference":"HDT60572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/25","activity_end":"2025-05-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73505","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 10:12 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 10:14 (carly)<\/b>Vacant property<\/p>

07\/05\/2025 07:44 (alan)<\/b>Electrical inspection <\/p>

07\/05\/2025 08:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64127","activity_ticket_id":"59488","ticket_reference":"HDT60573","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"Hot water cylinder leaking and inspection of system.","ticket_address_1":"Flat K","ticket_address_2":"9 Eaton Square ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1W 9DB","cs_address_1":"Flat K","cs_id":"2963","cs_address_2":"9 Eaton Square ","cs_town":"London ","cs_postcode":"SW1W 9DB","ticket_client_site":"2963","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/04\/25","activity_end":"2025-04-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73506","activity_notes":"Hot water cylinder leaking and inspection of system.Please note we would like you attend the subject property and inspect the current system that is in-place within the loft space to the master bedroom. I believe you attended last year. There is a leak to the hot water cylinder that will need to be inspected and rectified whilst on-site, if possible. If further materials\/works are required, we would need an urgent quote to follow. If for any reason you need to turn off the water supply to the flat to fix the leak, the isolation valve is within the roof space of the building and the porters on-site can grant access. The tenants will need to be informed of this beforehand and this must be switched back on prior to you leaving site with all outlets checked and adequately receiving both hot and cold water. ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 10:19 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 11:35 (carly)<\/b>Access confirmed for Thursday 17th April, please contact caretaker via intercom.<\/p>

15\/04\/2025 09:09 (carly)<\/b>Please ensure the cold-water booster set is included as part of your inspection. Let's stick with a provision of two hours for now, if the engineer feels like he needs more time to thoroughly inspect the system this should be fine please just call 07384 811834 whilst on-site. <\/p>

15\/04\/2025 12:24 (carly)<\/b>Access now requested for Wednesday 23rd April at 9am.<\/p>

17\/04\/2025 12:55 (jane)<\/b>Confirmed access at 10am on Wednesday 23rd April, tenant to give access, not to discuss anything with the tenant <\/p>

24\/04\/2025 10:31 (michaelk)<\/b>Attended site to inspect reported leak at the cylinder, located in the roof space. When on site there was no live leak found, however there was staining on the tanked floor, beneath the prv discharge pipe. I would recommend replacing the combination valve and pressure relief valve.Note; i will forward a full report asap. Whilst on site the tenant reported fluctuating temperatures to the ensuite bathroom next to the lift. A replacement thermostatic cartridge will be required to resolve.3hrs labour 155<\/p>

24\/04\/2025 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64128","activity_ticket_id":"59489","ticket_reference":"HDT60574","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak from Shower.","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/04\/25","activity_end":"2025-04-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73507","activity_notes":"Leak from Shower.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 10:25 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 10:26 (carly)<\/b>Waiting for Sue to confirm access details. Please contact her on arrival.<\/p>

17\/04\/2025 06:20 (michaelk)<\/b>Attended site to investigate report of a leaking shower in to flat 4. Removed the plinth to the shower and observed the shower leaking. The seal was removed and a new seal was installed and tested on completion. 3hrs labour plus parts, total 177.40 ex vat.<\/p>

17\/04\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64129","activity_ticket_id":"59490","ticket_reference":"HDT60575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat 1.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 1.1","cs_id":"2121","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2121","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/04\/25","activity_end":"2025-04-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73508","activity_notes":"List of works.Bathroom tiles - reinstateWindows noise proofing-survey ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 10:49 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 10:54 (carly)<\/b>Requested access for Wednesday 30th April.<\/p>

29\/04\/2025 16:15 (jane)<\/b>Tenant should give access from 9am on Wednesday 30th April, just waiting confirmation <\/p>

30\/04\/2025 09:08 (jane)<\/b>Access for today o access the building: Building code: 3052* Apartment : Flat 1.1, apartment on the first floor. Apartment Code: To enter apartment, we use smart lock. Please insert the apartments code and open the door by twisting the knob of the electronic lock. Apartment Door Code: 5731.<\/p>

30\/04\/2025 15:57 (iain)<\/b>Reinstate bathroom floor tiles. Window noise proofing survey.<\/p>

30\/04\/2025 15:59 (iain)<\/b>(Flat 1.1 52a Shaftesbury Avenue ) The sash windows throughout the property are already fitted with draft strips. But there is no secondary glazing.<\/p>

01\/05\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64130","activity_ticket_id":"59490","ticket_reference":"HDT60575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat 1.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 1.1","cs_id":"2121","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2121","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/04\/25","activity_end":"2025-04-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73509","activity_notes":"List of works.Dish washer issue with draining and not cleaned& water was no hotBathroom tiles - reinstateWindows noise proofing-survey ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2025 10:49 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 10:54 (carly)<\/b>Requested access for Wednesday 30th April.<\/p>

29\/04\/2025 16:15 (jane)<\/b>Tenant should give access from 9am on Wednesday 30th April, just waiting confirmation <\/p>

30\/04\/2025 09:08 (jane)<\/b>Access for today o access the building: Building code: 3052* Apartment : Flat 1.1, apartment on the first floor. Apartment Code: To enter apartment, we use smart lock. Please insert the apartments code and open the door by twisting the knob of the electronic lock. Apartment Door Code: 5731.<\/p>

30\/04\/2025 15:57 (iain)<\/b>Reinstate bathroom floor tiles. Window noise proofing survey.<\/p>

30\/04\/2025 15:59 (iain)<\/b>(Flat 1.1 52a Shaftesbury Avenue ) The sash windows throughout the property are already fitted with draft strips. But there is no secondary glazing.<\/p>

01\/05\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64131","activity_ticket_id":"59491","ticket_reference":"HDT60576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Plumbing Issues.","ticket_address_1":"20 & 22 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7DD","cs_address_1":"20 & 22 Wellington Street","cs_id":"3115","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"3115","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/25","activity_end":"2025-04-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73510","activity_notes":"Plumbing Issues.When 22 Wellington Street run their water only their meter is triggeredWhen 20 Wellington (Ikkan Sushi) run their water both their meter and 22s are activated As per Champagne & Fromage (22) email below, their valve in the basement terminates the supply into 20 WellingtonChampagne & Fromage (22) have already contacted Thames Water who advised that it will cost the tenant 250 just for a call out fee. I couldnt see where the meter\/s was for the residential units above 20\/22 but it could possibly be linked to the meter located in the pavement outside, please see photo attached. The tenant at 22 advised that he had spoken with one of the residential tenants who did not know the location of the meter. 22 water meter is located in their basement towards the front of the building 20 water meter is located in the basement WC towards the rear of the propertyit may be worth getting a plumber to divert\/cap off the pipework that is connecting 20 to 22. ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2025 11:07 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 11:10 (carly)<\/b>Access requested for Wednesday 16th April at 9am.<\/p>

15\/04\/2025 14:33 (jane)<\/b>Client wants the works rescheduling for next week, advising of another date <\/p>

16\/04\/2025 09:16 (carly)<\/b>Requested access for Thursday 24th April at 9am.<\/p>

23\/04\/2025 11:58 (carly)<\/b>Access confirmed for 9am Thursday 24th April.22 Wellington Street is ok with 9:0020 Wellington Street will provide access at 10:30<\/p>

24\/04\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>

24\/04\/2025 13:35 (roy)<\/b>With Michael <\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64132","activity_ticket_id":"59364","ticket_reference":"HDT60449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16871 - Replacement slimline fully integrated dishwasher ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/04\/25","activity_end":"2025-04-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73511","activity_notes":"Replacement slimline fully integrated dishwasher To give Repair Aid access on Wednesday 16th April ","activity_timesheet":"2","ticket_notes_combined":"

28\/03\/2025 14:13 (jane)<\/b>Instructed Repair Aid to order new dishwasher <\/p>

09\/04\/2025 13:19 (jane)<\/b>Chased Repair Aid for an update <\/p>

10\/04\/2025 11:13 (jane)<\/b>Requested access for Wednesday 16th April for the replacement dishwasher <\/p>

14\/04\/2025 11:14 (jane)<\/b>Confirmed for Wednesday 16th April - keys for access <\/p>

16\/04\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>

16\/04\/2025 15:27 (roy)<\/b>With Repair Aid <\/p>","ticket_full_notes_text":"","ticket_created":"28\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64133","activity_ticket_id":"59491","ticket_reference":"HDT60576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Plumbing Issues.","ticket_address_1":"20 & 22 Wellington Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7DD","cs_address_1":"20 & 22 Wellington Street","cs_id":"3115","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7DD","ticket_client_site":"3115","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/25","activity_end":"2025-04-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73512","activity_notes":"Plumbing Issues.When 22 Wellington Street run their water only their meter is triggeredWhen 20 Wellington (Ikkan Sushi) run their water both their meter and 22s are activated As per Champagne & Fromage (22) email below, their valve in the basement terminates the supply into 20 WellingtonChampagne & Fromage (22) have already contacted Thames Water who advised that it will cost the tenant 250 just for a call out fee. I couldnt see where the meter\/s was for the residential units above 20\/22 but it could possibly be linked to the meter located in the pavement outside, please see photo attached. The tenant at 22 advised that he had spoken with one of the residential tenants who did not know the location of the meter. 22 water meter is located in their basement towards the front of the building 20 water meter is located in the basement WC towards the rear of the propertyit may be worth getting a plumber to divert\/cap off the pipework that is connecting 20 to 22. ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 11:07 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 11:10 (carly)<\/b>Access requested for Wednesday 16th April at 9am.<\/p>

15\/04\/2025 14:33 (jane)<\/b>Client wants the works rescheduling for next week, advising of another date <\/p>

16\/04\/2025 09:16 (carly)<\/b>Requested access for Thursday 24th April at 9am.<\/p>

23\/04\/2025 11:58 (carly)<\/b>Access confirmed for 9am Thursday 24th April.22 Wellington Street is ok with 9:0020 Wellington Street will provide access at 10:30<\/p>

24\/04\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>

24\/04\/2025 13:35 (roy)<\/b>With Michael <\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64134","activity_ticket_id":"58632","ticket_reference":"HDT59717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"kitchen cabinet T-knob","ticket_address_1":"Flat 2","ticket_address_2":"14 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/04\/25","activity_end":"2025-04-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73513","activity_notes":"Please check with Jack if he can survey the cracks on the wall and redec the leak stained above bathroom door","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2025 10:34 (System)<\/b>Ticket Created<\/p>

02\/01\/2025 10:35 (sandra)<\/b>kitchen T-knobs to be ordered <\/p>

02\/01\/2025 11:31 (jane)<\/b>2No x T Bar Knobs on order - 3 day lead-time <\/p>

09\/01\/2025 09:36 (sandra)<\/b>requested 15th<\/p>

14\/01\/2025 12:47 (sandra)<\/b>tenant home for access 15th <\/p>

21\/01\/2025 11:30 (sandra)<\/b>requested Thursday 30th<\/p>

22\/01\/2025 09:22 (sandra)<\/b>Lilian wants this postponed until Mid Feb <\/p>

31\/03\/2025 14:30 (carly)<\/b>Client has been contacted to see if they still want to go ahead with the work.<\/p>

14\/04\/2025 11:32 (carly)<\/b>Access requested for Tuesday 15th April at 12.<\/p>

14\/04\/2025 12:11 (carly)<\/b>Access confirmed for Tuesday 15th April, tenant will provide access.<\/p>

15\/04\/2025 16:08 (jack)<\/b>Done 120<\/p>

15\/04\/2025 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/01\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64135","activity_ticket_id":"59356","ticket_reference":"HDT60441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16868 - Replacement blinds ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/04\/25","activity_end":"2025-04-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73514","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

27\/03\/2025 16:15 (jane)<\/b>Blinds on order - anticipated dispatch date 16th April <\/p>

14\/04\/2025 11:45 (carly)<\/b>Requested access for Tuesday 15th April at 9am.<\/p>

14\/04\/2025 12:09 (carly)<\/b>Access confirmed for Tuesday 15th April at 9am.Vacant property so please collect keys or access.<\/p>

15\/04\/2025 13:12 (iain)<\/b>Replacement blinds.<\/p>

15\/04\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64136","activity_ticket_id":"59390","ticket_reference":"HDT60475","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16873 - Replacement concealed cisterns x 3No and repairs to tap ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/04\/25","activity_end":"2025-04-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73515","activity_notes":"Replacement concealed cisterns x 3No and repairs to tap ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 11:56 (carly)<\/b>Access requested for Tuesday 22nd April at 9am.<\/p>

14\/04\/2025 12:13 (carly)<\/b>Access confirmed for Tuesday 22nd, please use management keys.<\/p>

15\/04\/2025 14:34 (jane)<\/b>Attending today\/tomorrow <\/p>

17\/04\/2025 06:13 (michaelk)<\/b>Completed 1 x cistern upgrade to the 1st floor toilet. <\/p>

17\/04\/2025 06:16 (michaelk)<\/b>Completed installation of 2 x concealed cisterns to the ground floor toilets. 450 ex vat.<\/p>

17\/04\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>

17\/04\/2025 11:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/04\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64137","activity_ticket_id":"59492","ticket_reference":"HDT60577","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services - For Wednesday 16th April and Thursday 17th April ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/04\/25","activity_end":"2025-04-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73516","activity_notes":"Handyman Services - For Wednesday 16th April and Thursday 17th April ","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2025 13:09 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 09:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64138","activity_ticket_id":"59493","ticket_reference":"HDT60578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16902 - Replacement black Neff hob ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/25","activity_end":"2025-04-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73517","activity_notes":"Replacement black Neff hob ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 14:21 (carly)<\/b>Hob on order.<\/p>

22\/04\/2025 19:38 (michaelk)<\/b>Attended site to complete the installation of a new gas hob as quoted. The hob was completed and commissioned, leaving in full working order, with the correct clearances. 429.99 ex vat.<\/p>

23\/04\/2025 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64139","activity_ticket_id":"59494","ticket_reference":"HDT60579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Site Faults.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/25","activity_end":"2025-04-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73518","activity_notes":"Site Faults. Firstly, the door handle for unit 4 is coming away from the door.Secondly, a cladding panel on our security cabin has come off.","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 14:24 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 14:26 (carly)<\/b>Attending Tuesday 15th April at 11am.<\/p>

15\/04\/2025 11:31 (travis)<\/b>Attended and refitted brass pull handle to unit four entrance doors,Refitted overhead timber cladding using construction adhesive and nails.<\/p>

15\/04\/2025 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64140","activity_ticket_id":"59495","ticket_reference":"HDT60580","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To remove the sign,","ticket_address_1":"20-22 Shelton Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street","cs_id":"2910","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2910","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/04\/25","activity_end":"2025-04-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73519","activity_notes":"To remove the sign,Please can you raise a job to remove the sign which is coming down at 20-22 Shelton Street ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 15:18 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 15:35 (travis)<\/b>Removed metal signage from exterior of building.<\/p>

14\/04\/2025 15:51 (iain)<\/b>External sign removed.<\/p>

15\/04\/2025 09:10 (roy)<\/b>Sign removed.2 ladders and one man at bottom to foot ladders<\/p>

15\/04\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64141","activity_ticket_id":"59495","ticket_reference":"HDT60580","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To remove the sign,","ticket_address_1":"20-22 Shelton Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street","cs_id":"2910","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2910","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/04\/25","activity_end":"2025-04-14 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73520","activity_notes":"To remove the sign,Please can you raise a job to remove the sign which is coming down at 20-22 Shelton Street ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 15:18 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 15:35 (travis)<\/b>Removed metal signage from exterior of building.<\/p>

14\/04\/2025 15:51 (iain)<\/b>External sign removed.<\/p>

15\/04\/2025 09:10 (roy)<\/b>Sign removed.2 ladders and one man at bottom to foot ladders<\/p>

15\/04\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64142","activity_ticket_id":"59495","ticket_reference":"HDT60580","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To remove the sign,","ticket_address_1":"20-22 Shelton Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"20-22 Shelton Street","cs_id":"2910","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2910","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/04\/25","activity_end":"2025-04-14 17:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73521","activity_notes":"To remove the sign,Please can you raise a job to remove the sign which is coming down at 20-22 Shelton Street ","activity_timesheet":"2","ticket_notes_combined":"

14\/04\/2025 15:18 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 15:35 (travis)<\/b>Removed metal signage from exterior of building.<\/p>

14\/04\/2025 15:51 (iain)<\/b>External sign removed.<\/p>

15\/04\/2025 09:10 (roy)<\/b>Sign removed.2 ladders and one man at bottom to foot ladders<\/p>

15\/04\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64143","activity_ticket_id":"59474","ticket_reference":"HDT60559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16894 - Redecoration works ","ticket_address_1":"Flat 3","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"1039","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1039","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"22\/04\/25","activity_end":"2025-04-22 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73522","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2025 09:54 (carly)<\/b>Waiting for confirmation from Lilian for date next week, week commencing 22nd April.<\/p>

15\/04\/2025 10:19 (carly)<\/b>Access requested for Wednesday 23rd April at 9am.<\/p>

15\/04\/2025 10:43 (carly)<\/b>Confirmed for Wednesday 23rd April at 9am.<\/p>

16\/04\/2025 13:15 (jane)<\/b>Re-booked for Tuesday 22nd April <\/p>

24\/04\/2025 12:43 (jack)<\/b>230<\/p>

24\/04\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64144","activity_ticket_id":"59496","ticket_reference":"HDT60581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Descale shower head and unblock drains.","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/04\/25","activity_end":"2025-04-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73523","activity_notes":"Descale shower head and unblock drains.In terms of showers, could you please descale a shower heads to both showers and clean the drains apply a drain unblocked. ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2025 11:21 (System)<\/b>Ticket Created<\/p>

15\/04\/2025 11:23 (carly)<\/b>Email sent informing Anna we will be attending tomorrow Wednesday 16th April at 9am.<\/p>

17\/04\/2025 13:56 (iain)<\/b>Descaled 4x shower heads.1st floor shower running freely. 2nd floor shower unable to clear blokage. Office informed.<\/p>

24\/04\/2025 13:45 (jane)<\/b>Updated client if they would like us to arrange for a drainage contractor, no response as yet <\/p>

01\/05\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64145","activity_ticket_id":"59293","ticket_reference":"HDT60378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16849 - Boiler replacement ","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/04\/25","activity_end":"2025-04-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73524","activity_notes":"Boiler replacement ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 10:12 (carly)<\/b>Requested access for Thursday 10th April.<\/p>

07\/04\/2025 16:31 (carly)<\/b>Tenant requested if you could give here a call 30 minutes before you need the access to the flat so she will open the door and assist.07951649699<\/p>

09\/04\/2025 10:41 (jane)<\/b>Client requesting another date from the tenant - <\/p>

15\/04\/2025 12:01 (carly)<\/b>Tenant is aware that you will start at 8.00am.They have just one request not to use the toilet during the visit.<\/p>

15\/04\/2025 12:53 (carly)<\/b>Tenant has requested that you knock before entering. <\/p>

22\/04\/2025 19:35 (michaelk)<\/b>Completed quoted boiler installation. 2,050.00 ex vat.<\/p>

23\/04\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64146","activity_ticket_id":"59497","ticket_reference":"HDT60582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven Issue.","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/04\/25","activity_end":"2025-04-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73525","activity_notes":"Oven Issue.Tenant reported part of the element is not heating.","activity_timesheet":null,"ticket_notes_combined":"

15\/04\/2025 12:27 (System)<\/b>Ticket Created<\/p>

15\/04\/2025 13:52 (jane)<\/b>Requested access for Wednesday, 23\/04, between 10am and 3pm. <\/p>

16\/04\/2025 09:22 (carly)<\/b>Confirmed access for Wednesday 23rd April, please use keys for access.<\/p>

23\/04\/2025 12:43 (roy)<\/b>With Repair Aid<\/p>

24\/04\/2025 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64147","activity_ticket_id":"59498","ticket_reference":"HDT60583","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Pipe leaking in the kitchen on the second floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/04\/25","activity_end":"2025-04-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73526","activity_notes":"Pipe leaking in the kitchen on the second floor ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2025 15:33 (System)<\/b>Ticket Created<\/p>

16\/04\/2025 11:03 (carly)<\/b>Access confirmed for Tuesday 22nd at 10am.Please inform the engineer to arrive after 10:00 AM, as we're closed next Tuesday and no one will be there to open the door until then.<\/p>

16\/04\/2025 11:14 (iain)<\/b>Stopcock found to be leaking.Feeding a boiler\/water heater.Information passed to office.<\/p>

22\/04\/2025 19:49 (michaelk)<\/b>Attended site to replace the leaking stop cock supplying water to the kitchen hot water heater. The valve was replaced however the flexible connector was also found to be split. Both items were sourced and replaced. 3hrs labour plus parts, total 200.83 ex vat.<\/p>

23\/04\/2025 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64148","activity_ticket_id":"59499","ticket_reference":"HDT60584","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Cracked rainwater shower ","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/25","activity_end":"2025-04-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73527","activity_notes":"Cracked rainwater shower ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2025 16:40 (System)<\/b>Ticket Created<\/p>

15\/04\/2025 16:41 (jane)<\/b>Client requesting access for Tuesday 22nd April <\/p>

16\/04\/2025 09:20 (carly)<\/b>Access confirmed for 22nd April.<\/p>

22\/04\/2025 19:45 (michaelk)<\/b>Attended site to investigate shower head fault. Removed head and attempted to repair, however a replacement head is required. Sourced and ordered a replacement grohe head which will be fitted when delivered. 2hrs labour 105<\/p>

23\/04\/2025 09:02 (jane)<\/b>Attended site to investigate shower head fault. Removed head and attempted to repair, however a replacement head is required. Sourced and ordered a replacement grohe head which will be fitted when delivered - Email Sent<\/b><\/p>

24\/04\/2025 16:58 (jane)<\/b>Requested access for late morning Friday 25th April - we now have the new shower head <\/p>

25\/04\/2025 10:11 (carly)<\/b>I would suggest to go after 12noon. Will confirm. Please ask Keenan to ring me upon arrival.<\/p>

30\/04\/2025 11:17 (michaelk)<\/b>Replaced 8" black shower head as reported. 2hrs labour plus parts, total 197.80 ex vat.<\/p>

30\/04\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64149","activity_ticket_id":"59500","ticket_reference":"HDT60585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven and cooker hood are not switching on and short circuits the kitchen ","ticket_address_1":"Flat 3","ticket_address_2":"227 Shoreditch High Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"E1 6PJ","cs_address_1":"Flat 3","cs_id":"3116","cs_address_2":"227 Shoreditch High Street ","cs_town":"London","cs_postcode":"E1 6PJ","ticket_client_site":"3116","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/04\/25","activity_end":"2025-04-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73528","activity_notes":"Oven and cooker hood are not switching on and short circuits the kitchen Tenant home between 2 and 4pm today ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2025 09:17 (System)<\/b>Ticket Created<\/p>

16\/04\/2025 09:18 (jane)<\/b> Tenant home between 2 and 4pm today<\/p>

16\/04\/2025 15:13 (alan)<\/b>Replace faulty socket to cooker hood Test thought circuits and leave cooker hood and oven working <\/p>

16\/04\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64150","activity_ticket_id":"59497","ticket_reference":"HDT60582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven Issue.","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/25","activity_end":"2025-04-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73529","activity_notes":"Oven Issue.Tenant reported part of the element is not heating.Keys for access, for repair aid.","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2025 12:27 (System)<\/b>Ticket Created<\/p>

15\/04\/2025 13:52 (jane)<\/b>Requested access for Wednesday, 23\/04, between 10am and 3pm. <\/p>

16\/04\/2025 09:22 (carly)<\/b>Confirmed access for Wednesday 23rd April, please use keys for access.<\/p>

23\/04\/2025 12:43 (roy)<\/b>With Repair Aid<\/p>

24\/04\/2025 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64151","activity_ticket_id":"59501","ticket_reference":"HDT60586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16904 - Electrical remedial works ","ticket_address_1":"Flat 1, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1, 1 Horse & Dolphin Yard ","cs_id":"3090","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3090","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/05\/25","activity_end":"2025-05-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73530","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2025 09:33 (carly)<\/b>Access requested for Tuesday 6th May at 9am.<\/p>

02\/05\/2025 11:42 (carly)<\/b>Access requested again for Tuesday 6th May at 9am.<\/p>

02\/05\/2025 13:57 (jane)<\/b>Confirmed for Friday 9th May from 8am, to call Adriana on arrival Mobile +44 7340 565962 <\/p>

09\/05\/2025 14:38 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64152","activity_ticket_id":"59410","ticket_reference":"HDT60495","ticket_client":"2174","client_name":"Young Westminster Foundation","ticket_title":"MDR\/JH\/16878 - New blinds and tap repair PO number - PO20252601","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/04\/25","activity_end":"2025-04-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73531","activity_notes":"New blinds and tap repair","activity_timesheet":null,"ticket_notes_combined":"

08\/04\/2025 14:35 (jane)<\/b>Blinds on order, anticipated dispatch date 15th April <\/p>

16\/04\/2025 09:45 (carly)<\/b>Requested access for Thursday 17th April at 9am.<\/p>

16\/04\/2025 09:47 (carly)<\/b>Access requested for Thursday 17th April at 9am.<\/p>

16\/04\/2025 12:30 (carly)<\/b>Access confirmed for Thursday 17th April at 9am.<\/p>

17\/04\/2025 10:48 (travis)<\/b>Attended and fitted X3 blinds in main office and refitted mono tap in kitchen\/meeting room.<\/p>

17\/04\/2025 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64153","activity_ticket_id":"59498","ticket_reference":"HDT60583","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Pipe leaking in the kitchen on the second floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/25","activity_end":"2025-04-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73532","activity_notes":"Pipe leaking in the kitchen on the second floor ","activity_timesheet":"2","ticket_notes_combined":"

15\/04\/2025 15:33 (System)<\/b>Ticket Created<\/p>

16\/04\/2025 11:03 (carly)<\/b>Access confirmed for Tuesday 22nd at 10am.Please inform the engineer to arrive after 10:00 AM, as we're closed next Tuesday and no one will be there to open the door until then.<\/p>

16\/04\/2025 11:14 (iain)<\/b>Stopcock found to be leaking.Feeding a boiler\/water heater.Information passed to office.<\/p>

22\/04\/2025 19:49 (michaelk)<\/b>Attended site to replace the leaking stop cock supplying water to the kitchen hot water heater. The valve was replaced however the flexible connector was also found to be split. Both items were sourced and replaced. 3hrs labour plus parts, total 200.83 ex vat.<\/p>

23\/04\/2025 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64154","activity_ticket_id":"59074","ticket_reference":"HDT60159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3093","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3093","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/04\/25","activity_end":"2025-04-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73533","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 16:26 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 11:27 (jane)<\/b>Wednesday 26th March 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street Thursday 27th March 13-15 Tavistock Street 17-21 Tavistock Street 34 Wellington Street <\/p>

14\/04\/2025 13:22 (jane)<\/b>Continuing with roof clearances on Tuesday 15th April 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

16\/04\/2025 10:46 (jane)<\/b>Requested access for Tuesday 22nd April for 23-25 Garrick Street - Flat 930 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Flat 577-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

22\/04\/2025 10:50 (jane)<\/b>Requested access for Friday 25th April for 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B39 King Street -Flat 5<\/p>

24\/04\/2025 15:19 (jane)<\/b>Requested access for Monday 28th April 55-58 St Martins Lane - Access required into Flat 1 9am 13 New Row - Access required into Flat 2 10:30am 43 Chandos Place - Access required into Flat 3 12noon44B Floral Street - Access required into Flat 1 1:30pm 31 St Martins Lane - Access required to Flat 3pm Tuesday 29th April 34 Tavistock Street - Access required to Office 9am 30 Wellington Street - Access required to top Floor office 10:30am 36-38 Tavistock Street - Access required to top floor flat 12noon 32 Wellington Street - Access required to Flat 6 1:30pm 38 Wellington Street - Access required toTownhouse 3pm <\/p>

25\/04\/2025 13:27 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - requested access awaiting confirmation13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - requested access awaiting confirmation44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation<\/p>

25\/04\/2025 13:28 (carly)<\/b>34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - requested access awaiting confirmation38 Wellington Street Access required to Townhouse 3pm this is a vacant flat keys can be collected with security<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

28\/04\/2025 10:15 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am -use management keys from security 13 New RowAccess required into Flat 2 10:30am - most likely tenant will not be at home - use management keys 43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form securityWaiting for tenant to provide code. 44B Floral StreetAccess required into Flat 1 1:30pm access not available 31 St Martins Lane Access required to Flat3pm - Tenant will provide access Please do call Julius 30 mins before arrival 07415457281.<\/p>

28\/04\/2025 10:15 (carly)<\/b>Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation 30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security Note from tenant: "Can you please ask them to take off their shoes while they are in the flat? I'm assuming since it's Reddan they know where they're going."38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE <\/p>

02\/05\/2025 11:36 (jane)<\/b>Approximately 3 or 4 roofs need to be re-booked<\/p>

05\/06\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64155","activity_ticket_id":"59502","ticket_reference":"HDT60587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16906 - Replacement inner glass to oven","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"15\/05\/25","activity_end":"2025-05-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73534","activity_notes":"Replacement inner glass to oven ","activity_timesheet":null,"ticket_notes_combined":"

16\/04\/2025 13:57 (jane)<\/b>Repair Aid ordering new glass door <\/p>

29\/04\/2025 15:54 (jane)<\/b>Repair Aid have requested access for Weds 30th April between 10-3pm.<\/p>

29\/04\/2025 15:58 (jane)<\/b>Confirmed for Wednesday 30th April, from 11am, collect keys but knock first <\/p>

30\/04\/2025 13:10 (roy)<\/b>With Repair Aid There is another part that needs to be ordered Oven can be used though<\/p>

30\/04\/2025 15:46 (jane)<\/b>Repair Aid advised there is another part that needs to be ordered Oven can be used though - Email Sent<\/b><\/p>

13\/05\/2025 14:59 (carly)<\/b>Repair aid have now received the part and will attend Thursday 15th May between 10-2pm.Access has been confirmed, please use keys.<\/p>

15\/05\/2025 15:57 (roy)<\/b>Access Repair Aid<\/p>

15\/05\/2025 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64156","activity_ticket_id":"59503","ticket_reference":"HDT60588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pop up waste to bathroom faulty and walls need making good in the living room ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/04\/25","activity_end":"2025-04-17 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73535","activity_notes":"Pop up waste to bathroom faulty ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2025 09:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2025 11:10 (iain)<\/b>Supply and fit new bathroom basin waste.<\/p>

22\/04\/2025 05:48 (jack)<\/b>Done 50<\/p>

22\/04\/2025 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64157","activity_ticket_id":"59503","ticket_reference":"HDT60588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pop up waste to bathroom faulty and walls need making good in the living room ","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"17\/04\/25","activity_end":"2025-04-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73536","activity_notes":" Walls need making good in the living room where new blind plinths have been fitted ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2025 09:36 (System)<\/b>Ticket Created<\/p>

17\/04\/2025 11:10 (iain)<\/b>Supply and fit new bathroom basin waste.<\/p>

22\/04\/2025 05:48 (jack)<\/b>Done 50<\/p>

22\/04\/2025 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64158","activity_ticket_id":"59504","ticket_reference":"HDT60589","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16907 - Redecoration of hallway","ticket_address_1":"Flat 6","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 6","cs_id":"3049","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3049","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/05\/25","activity_end":"2025-05-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73537","activity_notes":"Redecoration of hallway works can start from 5th May ","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2025 12:53 (jane)<\/b>Works can commence from 5th May 2025<\/p>

07\/05\/2025 13:44 (jack)<\/b>Done<\/p>

07\/05\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64159","activity_ticket_id":"59505","ticket_reference":"HDT60590","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16886 - L-03 and L-02 - front corner desks 201 & 301 | install 2 light switches","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/25","activity_end":"2025-06-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73538","activity_notes":"L-03 and L-02 - front corner desks 201 & 301 | install 2 light switchesFor the evening of Friday 6th June and over the weekend of the 7th and 8th June ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 10:26 (jane)<\/b>For the evening of Friday 6th June and over the weekend of the 7th and 8th June confirmed <\/p>

04\/06\/2025 14:39 (alan)<\/b>Quoted works <\/p>

06\/06\/2025 15:02 (alan)<\/b>Quoted works <\/p>

06\/06\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64160","activity_ticket_id":"59506","ticket_reference":"HDT60591","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16802 - Supply and installation of new double socket to store room ground floor rear staircase ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/25","activity_end":"2025-05-16 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73539","activity_notes":"Supply and installation of new double socket to store room ground floor rear staircase ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 15:36 (alan)<\/b>Quoted works <\/p>

16\/05\/2025 07:27 (alan)<\/b>Quoted works <\/p>

16\/05\/2025 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64161","activity_ticket_id":"59507","ticket_reference":"HDT60592","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16782 - Digital door lock | GF rear understairs store room","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/25","activity_end":"2025-05-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73540","activity_notes":"Digital door lock | GF rear understairs store room","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2025 13:13 (jane)<\/b>Sourcing and ordering new digi lock <\/p>

17\/04\/2025 15:33 (jane)<\/b>Lock on order - 5 day lead-time <\/p>

06\/05\/2025 14:07 (jane)<\/b>Chasing B & Q - we still have not received the lock <\/p>

06\/05\/2025 15:13 (jane)<\/b>Update from B & QSorry to hear you have not received your parcel. We have contacted the courier for an updated delivery estimate. We will let you know as soon as we get a response from the courier. Sorry for the inconvenience<\/p>

16\/05\/2025 13:36 (jane)<\/b>Digi-lock received - programming in <\/p>

20\/05\/2025 10:41 (jane)<\/b>Advised digi lock will be fitted on Wednesday morning 21st May <\/p>

20\/05\/2025 11:02 (jane)<\/b>Confirmed access for Thursday morning 22nd May <\/p>

22\/05\/2025 10:31 (jane)<\/b>Returning on Friday morning 23rd May <\/p>

23\/05\/2025 07:47 (travis)<\/b>Fitted a coded lock to ground floor storage room.<\/p>

23\/05\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64162","activity_ticket_id":"59508","ticket_reference":"HDT60593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with the front door lock at 62 Shaftesbury Avenue - it won't lock","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/04\/25","activity_end":"2025-04-17 15:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73541","activity_notes":"Issue with the front door lock at 62 Shaftesbury Avenue - it won't lock","activity_timesheet":"2","ticket_notes_combined":"

17\/04\/2025 13:14 (System)<\/b>Ticket Created<\/p>

17\/04\/2025 14:21 (travis)<\/b>Attended and found signs of forced entry and night latch beyond repair,Left property and sourced a replacement,Returned and fitted new night latch and straightened metal lock guard externally.<\/p>

17\/04\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64163","activity_ticket_id":"59509","ticket_reference":"HDT60594","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Survey of all windows and doors and provide reports","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"28\/04\/25","activity_end":"2025-04-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73542","activity_notes":"Survey of all windows and doors and provide reports9No flats within 15 Slingsby Place ","activity_timesheet":null,"ticket_notes_combined":"

17\/04\/2025 13:34 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 09:44 (jane)<\/b>Requested access for 1st May 2025 or the 28th April 2025, waiting on client to confirm <\/p>

23\/04\/2025 10:22 (jane)<\/b>Confirmed for 28th of April from 9am - management keys to all flats <\/p>

01\/05\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64164","activity_ticket_id":"59318","ticket_reference":"HDT60403","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16850 - Replacement appliances ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/25","activity_end":"2025-04-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73543","activity_notes":"Replacement appliances ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2025 16:43 (jane)<\/b>Repair Aid to carry out an inspection, waiting on a date <\/p>

17\/04\/2025 14:26 (jane)<\/b>Repair Aid attending on 28th April to fit the new appliances <\/p>

23\/04\/2025 14:45 (jane)<\/b>Neff gas hob on order - M Keenan to fit - vacant flat <\/p>

30\/04\/2025 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64165","activity_ticket_id":"59510","ticket_reference":"HDT60595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16908 - Water damage redecoration ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"08\/05\/25","activity_end":"2025-05-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73544","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 10:59 (carly)<\/b>Access requested Thursday 8th May at 9am.<\/p>

02\/05\/2025 14:50 (jane)<\/b>Tenant can give access on Thursday 8th May at 9am<\/p>

08\/05\/2025 16:32 (jack)<\/b>Done 240 (original quote) + 70 for additional window repairs total 310.00<\/p>

12\/05\/2025 09:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64166","activity_ticket_id":"59511","ticket_reference":"HDT60596","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drainage issue ","ticket_address_1":"Flat 11 Dudley House","ticket_address_2":"Westmorland Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Flat 11 Dudley House","cs_id":"3118","cs_address_2":"Westmorland Street","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3118","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/04\/25","activity_end":"2025-04-21 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73545","activity_notes":"Drainage issue: Blocked toilets\/Bath\/Handbasin & Shower ","activity_timesheet":"2","ticket_notes_combined":"

21\/04\/2025 11:52 (System)<\/b>Ticket Created<\/p>

21\/04\/2025 12:21 (roy)<\/b>Blocked toilets and bath<\/p>

21\/04\/2025 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64167","activity_ticket_id":"59512","ticket_reference":"HDT60597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out, no power.","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/04\/25","activity_end":"2025-04-22 09:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73546","activity_notes":"Emergency call out, no power.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 09:23 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 09:48 (roy)<\/b>Faulty ignition on hob.Removed oven to remove plugAll other appliances are working Need new ignition, Michael to attend??<\/p>

22\/04\/2025 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64168","activity_ticket_id":"59513","ticket_reference":"HDT60598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT60597 Follow-Up. To check the ignition on the gas hob.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/04\/25","activity_end":"2025-04-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73547","activity_notes":"HDT60597 Follow-Up.To check the ignition on the gas hob.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 09:24 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 09:53 (carly)<\/b>Tenant is at home at will provide access at 12pm.<\/p>

22\/04\/2025 19:42 (michaelk)<\/b>Attended site to investigate ignition fault to the hob. The fault wasn't present when we attended, however the hob was stripped down, with the ignition knobs and piezo igniter cleaned. The hob was re-assembled and tested, leaving in full working order. Note; if the fault occurs again, I would recommend replacing the hob.2hrs labour 105<\/p>

23\/04\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64169","activity_ticket_id":"59514","ticket_reference":"HDT60599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Light in Fridge.","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/25","activity_end":"2025-04-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73548","activity_notes":"Faulty Light in Fridge.This will require a LED lamp.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 09:48 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 09:52 (carly)<\/b>Access requested for 11am Wednesday 23rd April.<\/p>

22\/04\/2025 09:56 (carly)<\/b>Access requested for 1pm Wednesday 23rd April.<\/p>

22\/04\/2025 09:58 (carly)<\/b>As per Alan this will require an LED lamp.<\/p>

23\/04\/2025 14:37 (roy)<\/b>Repkaced bulb with LED bulb but started flashing.Purchased another bulb and this seemed ok<\/p>

23\/04\/2025 15:55 (jane)<\/b>(Ticket Closed)<\/p>

25\/04\/2025 13:56 (carly)<\/b>After speaking with Alan and the fridge still being broken I have sent an email request to Repair Aid to see when they will be able to attend.<\/p>

02\/05\/2025 10:02 (carly)<\/b>(Ticket Re-Opened)<\/p>

02\/05\/2025 10:04 (carly)<\/b>Repair Aid returning Tuesday 6th May.<\/p>

06\/05\/2025 13:04 (roy)<\/b>With Repair Aid<\/p>

07\/05\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64170","activity_ticket_id":"59515","ticket_reference":"HDT60600","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 23rd April and Thursday 24th April ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"23\/04\/25","activity_end":"2025-04-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73549","activity_notes":"Handyman Services for Wednesday 23rd April and Thursday 24th April ","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2025 10:27 (System)<\/b>Ticket Created<\/p>

28\/04\/2025 11:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64171","activity_ticket_id":"59516","ticket_reference":"HDT60601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit 3x Smoke Alarms and 1x Heat Alarm.","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/25","activity_end":"2025-04-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73550","activity_notes":"To fit 3x Smoke Alarms and 1x Heat Alarm.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 10:31 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 10:33 (carly)<\/b>Requested access for Tuesday 29th April at 9am.<\/p>

28\/04\/2025 11:09 (carly)<\/b>Tenants have been informed therefore please buzz on the door.Any Flats that are not accessible , please let me know. Lilian.<\/p>

30\/04\/2025 11:42 (michaelk)<\/b>Completed alarms upgrade.Fitted 3 x smoke and 1 x heat.2hrs labour plus parts, total 221.20 ex vat.<\/p>

30\/04\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64172","activity_ticket_id":"59517","ticket_reference":"HDT60602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit 4x Smoke Alarms, 1x Heat alarm.","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/04\/25","activity_end":"2025-04-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73551","activity_notes":"To fit 4x Smoke Alarms, 1x Heat alarm.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 10:34 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 15:51 (jane)<\/b>For 28th April from 9am - tenant home for access <\/p>

30\/04\/2025 11:18 (michaelk)<\/b>Replaced alarms as reported. 2hrs labour plus parts, total 247 ex vat.<\/p>

30\/04\/2025 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64173","activity_ticket_id":"59518","ticket_reference":"HDT60603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit 5x Smoke Alarms, 1x Heat Alarm - to also check on the towel rail Missing top and possible leak and check for blinds to arched windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/25","activity_end":"2025-04-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73552","activity_notes":"To fit 5x Smoke Alarms, 1x Heat Alarm.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 10:37 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 10:38 (carly)<\/b>Access requested for Tuesday 29th April at 11am.<\/p>

24\/04\/2025 10:02 (jane)<\/b>Confirmed access for Tuesday 29th April at 11am, tenant to give access <\/p>

28\/04\/2025 11:10 (carly)<\/b>Tenants have been informed therefore please buzz on the door. Any Flats that are not accessible , please let me know. Lilian<\/p>

30\/04\/2025 11:40 (michaelk)<\/b>Completed alarms upgrade. Fitted 5 x smoke alarms and 1 x heat alarm. Repaired radiator vent.2hrs labour plus parts, total 272 ex vat.<\/p>

02\/05\/2025 10:30 (carly)<\/b>Access requested for Tuesday 6th May at 9am.<\/p>

06\/05\/2025 09:45 (travis)<\/b>Purchased all alarms and collected keys as instructed,Attended above property and found alarms have already been fitted by M Keenan as was the rad vent cover.Inspection of window requiring roller blind,Blind not possible due to unique shape of frame,larger at the bottom, shorter to top.Photo attached.<\/p>

06\/05\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64174","activity_ticket_id":"59519","ticket_reference":"HDT60604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit 2x Smoke Alarms, 1 x Heat alarm.","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/25","activity_end":"2025-05-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73553","activity_notes":"To fit 2x Smoke Alarms, 1 x Heat alarm.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 10:39 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 10:41 (carly)<\/b>Access requested for Tuesday 29th April at 12pm.<\/p>

28\/04\/2025 11:11 (carly)<\/b>Tenants have been informed therefore please buzz on the door. Any Flats that are not accessible , please let me know. Lilian<\/p>

02\/05\/2025 11:13 (carly)<\/b>Access requested for Tuesday 6th May at 3pm.<\/p>

02\/05\/2025 12:26 (carly)<\/b>Please hold on to this first. The tenant is being difficult on access.I will request for Gas \/PAT inspection too.Will keep you informed. But please do remind me again next week.<\/p>

02\/05\/2025 12:45 (carly)<\/b>Access requested for Wednesday 7th May at 3pm.<\/p>

02\/05\/2025 12:52 (carly)<\/b>Access requested for 13th May at 11am.<\/p>

06\/05\/2025 09:29 (jane)<\/b>The tenant will provide access on the 13th May at 11am<\/p>

14\/05\/2025 06:05 (michaelk)<\/b>Attended site with lilian to access the apartment, however there was no answer and a door chain was connected stopping us from entering. 1hr labour 55<\/p>

15\/05\/2025 13:49 (jane)<\/b>Confirmed for Thursday 22nd May, tenant to provide access.<\/p>

26\/05\/2025 09:21 (michaelk)<\/b>Attended site tonreplace the alarms, however the alarms had been replaced. No charge.<\/p>

27\/05\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64175","activity_ticket_id":"59520","ticket_reference":"HDT60605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit 3x Smoke Alarms and 1x Heat Alarm.","ticket_address_1":"Flat 2.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.3","cs_id":"1852","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1852","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/25","activity_end":"2025-04-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73554","activity_notes":"To fit 3x Smoke Alarms and 1x Heat Alarm.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 10:42 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 10:43 (carly)<\/b>Access requested for Tuesday 29th April at 1pm.<\/p>

28\/04\/2025 11:11 (carly)<\/b>Tenants have been informed therefore please buzz on the door. Any Flats that are not accessible , please let me know. Lilian<\/p>

30\/04\/2025 11:37 (michaelk)<\/b>Fitted 3 x smoke, 1 x heat and 1 x co.Total <\/p>

30\/04\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64176","activity_ticket_id":"59521","ticket_reference":"HDT60606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit 4x Smoke Alarms, 1x Heat alarm and check & release the ensuite bedrooms & bathroom windows","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/25","activity_end":"2025-04-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73555","activity_notes":"To fit 4x Smoke Alarms, 1x Heat alarm.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 10:46 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 10:47 (carly)<\/b>Access requested for Tuesday 29th April at 2pm.<\/p>

22\/04\/2025 13:36 (jane)<\/b>For Thursday 24th April from 12noon The tenant can provide access after 12noon. Please bring along the management keys just in case <\/p>

25\/04\/2025 06:26 (michaelk)<\/b>Attended site to replace 4 x smoke alarms and 1 x heat alarm as reported. 2hrs labour plus parts, total 221.20 ex vat.<\/p>

25\/04\/2025 08:35 (iain)<\/b>Overhauled crittle window in ensuite.<\/p>

29\/04\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64177","activity_ticket_id":"59074","ticket_reference":"HDT60159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3093","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3093","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"25\/04\/25","activity_end":"2025-04-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73556","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 16:26 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 11:27 (jane)<\/b>Wednesday 26th March 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street Thursday 27th March 13-15 Tavistock Street 17-21 Tavistock Street 34 Wellington Street <\/p>

14\/04\/2025 13:22 (jane)<\/b>Continuing with roof clearances on Tuesday 15th April 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

16\/04\/2025 10:46 (jane)<\/b>Requested access for Tuesday 22nd April for 23-25 Garrick Street - Flat 930 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Flat 577-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

22\/04\/2025 10:50 (jane)<\/b>Requested access for Friday 25th April for 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B39 King Street -Flat 5<\/p>

24\/04\/2025 15:19 (jane)<\/b>Requested access for Monday 28th April 55-58 St Martins Lane - Access required into Flat 1 9am 13 New Row - Access required into Flat 2 10:30am 43 Chandos Place - Access required into Flat 3 12noon44B Floral Street - Access required into Flat 1 1:30pm 31 St Martins Lane - Access required to Flat 3pm Tuesday 29th April 34 Tavistock Street - Access required to Office 9am 30 Wellington Street - Access required to top Floor office 10:30am 36-38 Tavistock Street - Access required to top floor flat 12noon 32 Wellington Street - Access required to Flat 6 1:30pm 38 Wellington Street - Access required toTownhouse 3pm <\/p>

25\/04\/2025 13:27 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - requested access awaiting confirmation13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - requested access awaiting confirmation44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation<\/p>

25\/04\/2025 13:28 (carly)<\/b>34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - requested access awaiting confirmation38 Wellington Street Access required to Townhouse 3pm this is a vacant flat keys can be collected with security<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

28\/04\/2025 10:15 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am -use management keys from security 13 New RowAccess required into Flat 2 10:30am - most likely tenant will not be at home - use management keys 43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form securityWaiting for tenant to provide code. 44B Floral StreetAccess required into Flat 1 1:30pm access not available 31 St Martins Lane Access required to Flat3pm - Tenant will provide access Please do call Julius 30 mins before arrival 07415457281.<\/p>

28\/04\/2025 10:15 (carly)<\/b>Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation 30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security Note from tenant: "Can you please ask them to take off their shoes while they are in the flat? I'm assuming since it's Reddan they know where they're going."38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE <\/p>

02\/05\/2025 11:36 (jane)<\/b>Approximately 3 or 4 roofs need to be re-booked<\/p>

05\/06\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64178","activity_ticket_id":"59522","ticket_reference":"HDT60607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (April)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/04\/25","activity_end":"2025-04-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73557","activity_notes":"Landlord meter reads (April)","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 11:03 (System)<\/b>Ticket Created<\/p>

28\/04\/2025 06:56 (alan)<\/b>Meter readings <\/p>

29\/04\/2025 15:19 (alan)<\/b>Meter readings <\/p>

29\/04\/2025 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64179","activity_ticket_id":"59523","ticket_reference":"HDT60608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out localised repairs to flooring as required, with the use of the floor soap white application","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"24\/04\/25","activity_end":"2025-04-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73558","activity_notes":"To carry out localised repairs to flooring as required, with the use of the floor soap white application","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2025 11:43 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 11:45 (jane)<\/b>Attending on Wednesday 23rd April to carry out sample test of flooring and return on Thursday 24th April to carry out the works Report to concierge on site <\/p>

02\/05\/2025 05:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64180","activity_ticket_id":"59521","ticket_reference":"HDT60606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit 4x Smoke Alarms, 1x Heat alarm and check & release the ensuite bedrooms & bathroom windows","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/04\/25","activity_end":"2025-04-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73559","activity_notes":"Check & release the ensuite bedrooms & bathroom windows","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 10:46 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 10:47 (carly)<\/b>Access requested for Tuesday 29th April at 2pm.<\/p>

22\/04\/2025 13:36 (jane)<\/b>For Thursday 24th April from 12noon The tenant can provide access after 12noon. Please bring along the management keys just in case <\/p>

25\/04\/2025 06:26 (michaelk)<\/b>Attended site to replace 4 x smoke alarms and 1 x heat alarm as reported. 2hrs labour plus parts, total 221.20 ex vat.<\/p>

25\/04\/2025 08:35 (iain)<\/b>Overhauled crittle window in ensuite.<\/p>

29\/04\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64181","activity_ticket_id":"59524","ticket_reference":"HDT60609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16909 - Replacement locks ","ticket_address_1":"118-120 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"118-120 Shaftesbury Avenue ","cs_id":"3117","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"3117","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/25","activity_end":"2025-04-24 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73560","activity_notes":"Replacement locks ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 14:43 (jane)<\/b>From client : Please can we instruct this for early Thursday morning. We will confirm exact times shortly.Please may we have the contact details of the locksmith attending so that the solicitors can jointly liaise with them and the enforcement officers<\/p>

24\/04\/2025 08:23 (roy)<\/b>With Mike<\/p>

24\/04\/2025 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64182","activity_ticket_id":"59525","ticket_reference":"HDT60610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of repairs ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/25","activity_end":"2025-05-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73561","activity_notes":"List of repairs Please proceed : -Uneven Flat door seal -Balcony door faulty roller blindsPlease Quote : Decking repairs Bathroom Uneven Floor tiles Redec water damage ceiling Redec crack lines ceiling along the beams.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 16:07 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 16:08 (jane)<\/b>Requested access for Wednesday 23rd April at 9am <\/p>

23\/04\/2025 09:19 (jane)<\/b>Client coming back to us with dates convenient for the tenant <\/p>

23\/04\/2025 09:38 (carly)<\/b>Tenant can provide access on Friday 25th April but please call Lilian on arrival as she would like to attend with you.<\/p>

25\/04\/2025 11:05 (iain)<\/b>Bathroom floor details passed to office.Intrumiscent strip and blind on order.Replacement mastic to shower tray when I return with above.Overhauled sections of decking.<\/p>

30\/04\/2025 10:17 (jane)<\/b>Black roller blind on order - 5 working days <\/p>

30\/04\/2025 15:57 (jane)<\/b>Requested access for Thursday lunchtime 1st May to fit the new door seals and mastic the shower tray <\/p>

01\/05\/2025 09:13 (jane)<\/b>Client would like Friday 2nd May, we have requested access for midday <\/p>

01\/05\/2025 09:21 (jane)<\/b>Confirmed access for around noon on Friday 2nd May, buzz on the door for access, tenant will be home <\/p>

02\/05\/2025 15:59 (iain)<\/b>Shower tray mastic and intrumiscent strip..<\/p>

29\/05\/2025 09:38 (jane)<\/b>New blind received, to program in <\/p>

06\/06\/2025 12:02 (carly)<\/b>Access requested for Wednesday 11th June at 9am.<\/p>

06\/06\/2025 16:02 (jane)<\/b>Tenant can provide access on Wednesday 11th June from 2.30pm<\/p>

12\/06\/2025 09:16 (iain)<\/b>Supply and fit new blind, disposing of old.<\/p>

12\/06\/2025 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64183","activity_ticket_id":"59526","ticket_reference":"HDT60611","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install plaques.","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/04\/25","activity_end":"2025-04-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73562","activity_notes":"Install plaques.Please can you arrange for someone to meet with Lynne Henderson at the 120 Office at 12.00pm on Thursday 24th Lynne needs to have some plaques installed throughout the estate; Lynne will show them where they need to be installed.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 09:28 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 09:29 (carly)<\/b>Please can you arrange for someone to meet with Lynne Henderson at the 120 Office at 12.00pm on Thursday 24th Lynne needs to have some plaques installed throughout the estate; Lynne will show them where they need to be installed.<\/p>

24\/04\/2025 13:29 (jane)<\/b>Engineer walked around the estate today with Lynne from Mercers, plaques to fitted on Friday 25th April and Monday 28th April <\/p>

24\/04\/2025 13:33 (roy)<\/b>Walked around estate to confirm locations.2 to be fitted on Friday Rest to be fitted on Monday and Lynn to confirm location <\/p>

28\/04\/2025 09:29 (carly)<\/b>Informed client that we would now attend on Wednesday 30th April.<\/p>

07\/05\/2025 09:39 (roy)<\/b>Install Plaques x 5<\/p>

07\/05\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>

14\/05\/2025 11:32 (jane)<\/b>Lynne Henderson to pay for - from her budget <\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64184","activity_ticket_id":"59527","ticket_reference":"HDT60612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Maintenance issues.","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/25","activity_end":"2025-05-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73563","activity_notes":"Maintenance issues.- the lock on bathroom door jammed over the weekend and the only bathroom toilet in the flat cannot be locked anymore.- the door to the passage cleaning cupboard which is next to the toilet\/ bathroom door is loose on its hinges. I have tried to tighten it myself but it needs attention as the holes are now too big for the screws I think. Also the door has swollen and its also difficult to open and close it.- in room 2 there is a built in fixed wardrobe which came with the flat. It needs some attention because the sliding doors dont work efficiently and cannot close properly.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 09:33 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 09:34 (carly)<\/b>Access requested for 9am Friday 25th April.<\/p>

23\/04\/2025 15:37 (jane)<\/b>Confirmed for Friday 25th April at 9am - keys for access but knock <\/p>

25\/04\/2025 12:20 (roy)<\/b>Repaired lock and cupboard door but wardrobe door need to remove fixed solid shelve to get steps inside and to get to adjusting screws<\/p>

30\/04\/2025 11:09 (carly)<\/b>Access requested for Thursday 1st May at 11am.<\/p>

30\/04\/2025 11:22 (carly)<\/b>Access confirmed for Thursday 1st May. Please proceed with keys.<\/p>

01\/05\/2025 13:29 (iain)<\/b>Ease and adjust sliding wardrobe doors.<\/p>

01\/05\/2025 13:29 (roy)<\/b>With Ian.Ease and adjusted sliding wardrobe doors<\/p>

01\/05\/2025 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64185","activity_ticket_id":"59528","ticket_reference":"HDT60613","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16903 - Replacement blinds ","ticket_address_1":"Flat 16","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/06\/25","activity_end":"2025-06-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73564","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 09:57 (jane)<\/b>Need to attend and re-measure the blinds <\/p>

01\/05\/2025 15:55 (jane)<\/b>Blind on order - anticipated dispatch date 29th May <\/p>

29\/05\/2025 09:31 (jane)<\/b>Blind received, programming in <\/p>

06\/06\/2025 11:57 (carly)<\/b>To book-in with Sue after the 17th June.<\/p>

20\/06\/2025 09:48 (carly)<\/b>Access requested for Wednesday 25th June at 9am.<\/p>

20\/06\/2025 12:07 (carly)<\/b>Access confirmed for Wednesday 25th June.Please use management keys if tenant is not home.<\/p>

24\/06\/2025 12:47 (carly)<\/b>Please can this be after 10am as per Sue.<\/p>

26\/06\/2025 11:29 (iain)<\/b>Replace blind, disposing of old.<\/p>

26\/06\/2025 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64186","activity_ticket_id":"59529","ticket_reference":"HDT60614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16912 - Hob replacement ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/05\/25","activity_end":"2025-05-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73565","activity_notes":"Hob replacement ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2025 10:09 (jane)<\/b>Instructed Repair Aid to order replacement hob <\/p>

29\/04\/2025 11:40 (carly)<\/b>Email sent to Lilian requesting access for Repair Aid on Wednesday 30th April.<\/p>

30\/04\/2025 12:01 (carly)<\/b>Repair Aid attending Wednesday 30th April after 12pm.<\/p>

02\/05\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64187","activity_ticket_id":"59530","ticket_reference":"HDT60615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/25","activity_end":"2025-05-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73566","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 11:02 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 11:03 (carly)<\/b>Access requested 9am Tuesday 6th May.<\/p>

02\/05\/2025 11:44 (carly)<\/b>Access requested again for Tuesday 6th May.<\/p>

07\/05\/2025 09:29 (carly)<\/b>Requested access for Friday 9th May 11am.<\/p>

08\/05\/2025 11:45 (carly)<\/b> Access confirmed for Friday 9th May.Please use management key and use the intercom as some Tenants didnt came back to me but I said if I dont receive email back we enter the flat. As per Edyta.<\/p>

12\/05\/2025 20:30 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/05\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64188","activity_ticket_id":"59531","ticket_reference":"HDT60616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/25","activity_end":"2025-05-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73567","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 11:04 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 11:06 (carly)<\/b>Access requested for Tuesday 6th May at 11am.<\/p>

02\/05\/2025 11:45 (carly)<\/b>Access requested again for Tuesday 6th May.<\/p>

07\/05\/2025 09:30 (carly)<\/b>Access requested for Friday 9th May 1pm.<\/p>

08\/05\/2025 11:46 (carly)<\/b>Access confirmed for Friday 9th May.Please use management key and use the intercom as some Tenants didnt came back to me but I said if I dont receive email back we enter the flat. As per Edyta.<\/p>

12\/05\/2025 20:29 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/05\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64189","activity_ticket_id":"59532","ticket_reference":"HDT60617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/25","activity_end":"2025-05-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73568","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 11:08 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 11:09 (carly)<\/b>Access requested Tuesday 6th May 1pm.<\/p>

02\/05\/2025 11:45 (carly)<\/b>Access requested again for Tuesday 6th May.<\/p>

07\/05\/2025 09:31 (carly)<\/b>Access requested for Friday 9th May at 3pm.<\/p>

08\/05\/2025 11:46 (carly)<\/b>Access confirmed for Friday 9th May. Please use management key and use the intercom as some Tenants didnt came back to me but I said if I dont receive email back we enter the flat. As per Edyta.<\/p>

12\/05\/2025 20:29 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/05\/2025 11:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64190","activity_ticket_id":"59533","ticket_reference":"HDT60618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 4","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/25","activity_end":"2025-05-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73569","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 11:12 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 11:15 (carly)<\/b>Access requested for Tuesday 6th May at 9am.<\/p>

23\/04\/2025 11:22 (carly)<\/b>Access requested Wednesday 7th May 9am.<\/p>

02\/05\/2025 11:46 (carly)<\/b>Access requested again for Wednesday 7th May.<\/p>

06\/05\/2025 15:48 (jane)<\/b>Collect keys but knock first <\/p>

08\/05\/2025 07:23 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/05\/2025 09:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64191","activity_ticket_id":"59534","ticket_reference":"HDT60619","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 8","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/25","activity_end":"2025-05-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73570","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 11:16 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 11:17 (carly)<\/b>Access requested for Tuesday 6th May at 11am.<\/p>

23\/04\/2025 11:21 (carly)<\/b>Access requested Wednesday 7th May at 11am.<\/p>

02\/05\/2025 11:47 (carly)<\/b>Access requested again for Wednesday 7th May.<\/p>

06\/05\/2025 15:49 (jane)<\/b>Collect keys but knock first <\/p>

08\/05\/2025 07:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/05\/2025 09:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64192","activity_ticket_id":"59535","ticket_reference":"HDT60620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/25","activity_end":"2025-05-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73571","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 11:30 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 11:32 (carly)<\/b>Access requested for Wednesday 7th May at 1pm.<\/p>

07\/05\/2025 12:35 (carly)<\/b>Access confirmed, please use keys for access.<\/p>

08\/05\/2025 07:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/05\/2025 09:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64193","activity_ticket_id":"59536","ticket_reference":"HDT60621","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"Intermittent issue which occurs when the water is diverted to the shower head from the bath taps, where the water does not instantly flow to this outlet","ticket_address_1":"Flat 7","ticket_address_2":"23-25 Montagu Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1H 7EZ","cs_address_1":"Flat 7","cs_id":"3119","cs_address_2":"23-25 Montagu Street ","cs_town":"London","cs_postcode":"W1H 7EZ","ticket_client_site":"3119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/04\/25","activity_end":"2025-04-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73572","activity_notes":"Intermittent issue which occurs when the water is diverted to the shower head from the bath taps, where the water does not instantly flow to this outletAll outlets within the flat are working and therefore this would suggest there is not a pressure issue. The boiler is also showing an adequate pressure. We have had a plumber attend previously and they believed the issue was caused by the existing shower hose which 'kinked' due to the hose wrapping round itself etc. He replaced the hose which has a larger diameter and this seemed to rectify the issue for the mean time. However, I received the below comments from the tenant this morning. 'I have a conference today in the city and at 7am this happened: I washed my hair in the kitchen sink and after around 30min, water came back into and from the hose. I am a bit lost about this issue, why is it random, why does it fix itself after 30 min??The randomness is making my daily life difficult, I worry every morning when I wake up that I wont have water to shower and as I go to my office most days of the week; I dont have time to sit around wait for it to fix itself or not.'Currently, I am unsure what is causing the issue, and my only guesses would be in relation to the filter the tenant has installed on the hose themselves, evident in the attached video. Or a fault with the diverter itself? I suspect you have potentially come across this before and was wondering whether you could advise on a repair. ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 11:45 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 11:47 (jane)<\/b>Requested access for Thursday afternoon 24th April <\/p>

23\/04\/2025 13:06 (jane)<\/b>Confirmed for Thursday between 1:30\/2pm on Thursday 254th April, Client Josh will meet engineer on site <\/p>

25\/04\/2025 06:32 (michaelk)<\/b>Attended site to investigate reported issue with water pressure. Found that the water pressure to the shower head fluctuated, when the hose was moved. Checked diverter which seemed to be ok, removed the hose and checked for blockages. We did find an additional 1\/2" seal which when removed had improved the pressure. It's possible that this seal was restriction the water flow. I have collected details of the tap and will check in today with the client to see if the situation at peak times, improved. 3hrs labour 155<\/p>

29\/04\/2025 16:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64194","activity_ticket_id":"59537","ticket_reference":"HDT60622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance and PAT testing ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/25","activity_end":"2025-05-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73573","activity_notes":"To carry out full gas compliance and PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 11:57 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 11:59 (jane)<\/b>Requesting access for Friday 2nd May between 11 and 12noon <\/p>

23\/04\/2025 13:19 (jane)<\/b>Confirmed for the morning of the 8th May - tenant to give access <\/p>

09\/05\/2025 06:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

12\/05\/2025 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64195","activity_ticket_id":"59538","ticket_reference":"HDT60623","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st Floor Women's Toilet (Next to Disabled Toilet) - Blocked and Unable to Flush","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/04\/25","activity_end":"2025-04-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73574","activity_notes":"1st Floor Women's Toilet (Next to Disabled Toilet) - Blocked and Unable to Flush","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 13:12 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 15:07 (roy)<\/b>Cleared blocked toilets.Tested all ok<\/p>

23\/04\/2025 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64196","activity_ticket_id":"59539","ticket_reference":"HDT60624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16898 - Redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/04\/25","activity_end":"2025-04-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73575","activity_notes":"Redecoration works ITC to start Friday - 25th Noon - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 13:50 (jane)<\/b>ITC to start Friday - 25th April Noon - vacant flat <\/p>

24\/04\/2025 11:55 (jane)<\/b>Arrange for the redec ready by the 29th Apr.<\/p>

29\/04\/2025 07:16 (jack)<\/b>Done<\/p>

29\/04\/2025 09:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64197","activity_ticket_id":"59540","ticket_reference":"HDT60625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler pressure issue ","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/25","activity_end":"2025-05-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73576","activity_notes":"Boiler pressure issue ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 14:17 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 14:18 (jane)<\/b>For the 8th May at 10.30amThe tenant Jorge can provide access code number on the day<\/p>

09\/05\/2025 06:46 (michaelk)<\/b>Attended site to investigate heating system pressure.drained boiler to re-pressurise the expansion vessel and inspected all visible joints. Found all the radiators shut down which we opened to help the boiler pressure and temperature. Left the boiler in full working order.Note; if the fault occurs again a leak sealer may be required to joints that aren't accessible. 2hrs labour 105<\/p>

12\/05\/2025 10:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64198","activity_ticket_id":"59318","ticket_reference":"HDT60403","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16850 - Replacement appliances ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/04\/25","activity_end":"2025-04-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73577","activity_notes":"Replacement appliances ","activity_timesheet":null,"ticket_notes_combined":"

24\/03\/2025 16:43 (jane)<\/b>Repair Aid to carry out an inspection, waiting on a date <\/p>

17\/04\/2025 14:26 (jane)<\/b>Repair Aid attending on 28th April to fit the new appliances <\/p>

23\/04\/2025 14:45 (jane)<\/b>Neff gas hob on order - M Keenan to fit - vacant flat <\/p>

30\/04\/2025 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/03\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64199","activity_ticket_id":"59541","ticket_reference":"HDT60626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door closer to flat door not closing ","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/25","activity_end":"2025-04-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73578","activity_notes":"Door closer to flat door not closing ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 16:08 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 16:09 (jane)<\/b>Requested access for Friday afternoon 25th April <\/p>

24\/04\/2025 09:13 (jane)<\/b>Tenant will give access after 11am on Friday 25th April <\/p>

25\/04\/2025 18:36 (roy)<\/b>Ease and adjusted door closure.Tenant happy.......for now<\/p>

29\/04\/2025 09:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64200","activity_ticket_id":"59542","ticket_reference":"HDT60627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Candy washer dryer needs servicing ","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/04\/25","activity_end":"2025-04-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73579","activity_notes":"Candy washer dryer needs servicing, not working efficiency ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2025 16:11 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 16:13 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

24\/04\/2025 09:59 (jane)<\/b>Requested access for Wednesday, 30\/04, between 10am and 2pm<\/p>

24\/04\/2025 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64201","activity_ticket_id":"59543","ticket_reference":"HDT60628","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16913 - Replacement integrated dishwasher ","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/05\/25","activity_end":"2025-05-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73580","activity_notes":"Replacement integrated dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2025 16:55 (jane)<\/b>Repair Aid ordering new Bosch SMV4HVX00G dishwasher <\/p>

02\/05\/2025 09:23 (jane)<\/b>Requested access for Tuesday 6th or Wednesday 7th May <\/p>

02\/05\/2025 10:07 (carly)<\/b>Repair Aid attending Tuesday 6th May.<\/p>

02\/05\/2025 10:10 (carly)<\/b>Please use keys for access.<\/p>

06\/05\/2025 11:56 (roy)<\/b>With Repair Aid<\/p>

06\/05\/2025 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64202","activity_ticket_id":"59544","ticket_reference":"HDT60629","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To check windows and repair sash cords ","ticket_address_1":"Flat 1","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/04\/25","activity_end":"2025-04-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73581","activity_notes":"To check windows and repair sash cords ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2025 09:55 (System)<\/b>Ticket Created<\/p>

24\/04\/2025 09:56 (jane)<\/b>Requested access for Monday morning 28th April <\/p>

25\/04\/2025 09:20 (carly)<\/b>Access confirmed for Monday 28th April. Please use keys for access.<\/p>

28\/04\/2025 15:45 (iain)<\/b>(Flat 1 3 Mercer Street ) One of the panes in the window was already cracked. Tennant was aware. Image attached.<\/p>

28\/04\/2025 15:45 (iain)<\/b>Replacement sash cord to bathroom window.<\/p>

29\/04\/2025 09:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64203","activity_ticket_id":"59518","ticket_reference":"HDT60603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit 5x Smoke Alarms, 1x Heat Alarm - to also check on the towel rail Missing top and possible leak and check for blinds to arched windows ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/05\/25","activity_end":"2025-05-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73582","activity_notes":"please check if you can arrange roller blinds for the arched windows. It used to be fitted in between the both windows as to pics ","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 10:37 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 10:38 (carly)<\/b>Access requested for Tuesday 29th April at 11am.<\/p>

24\/04\/2025 10:02 (jane)<\/b>Confirmed access for Tuesday 29th April at 11am, tenant to give access <\/p>

28\/04\/2025 11:10 (carly)<\/b>Tenants have been informed therefore please buzz on the door. Any Flats that are not accessible , please let me know. Lilian<\/p>

30\/04\/2025 11:40 (michaelk)<\/b>Completed alarms upgrade. Fitted 5 x smoke alarms and 1 x heat alarm. Repaired radiator vent.2hrs labour plus parts, total 272 ex vat.<\/p>

02\/05\/2025 10:30 (carly)<\/b>Access requested for Tuesday 6th May at 9am.<\/p>

06\/05\/2025 09:45 (travis)<\/b>Purchased all alarms and collected keys as instructed,Attended above property and found alarms have already been fitted by M Keenan as was the rad vent cover.Inspection of window requiring roller blind,Blind not possible due to unique shape of frame,larger at the bottom, shorter to top.Photo attached.<\/p>

06\/05\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64204","activity_ticket_id":"59545","ticket_reference":"HDT60630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16895 - Redecoration works ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/06\/25","activity_end":"2025-06-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73583","activity_notes":"Redecoration works ITCs start from noon 2nd June 2025","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2025 13:02 (jane)<\/b>Redecoration works ITCs start from noon 2nd June 2025<\/p>

06\/06\/2025 09:16 (jack)<\/b>Done<\/p>

06\/06\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64205","activity_ticket_id":"59546","ticket_reference":"HDT60631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16899 - Redecoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/06\/25","activity_end":"2025-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73584","activity_notes":"Redecoration ITCs start from noon on 5th June 2025","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2025 13:06 (jane)<\/b>Redecoration ITCs start from noon on 5th June 2025<\/p>

10\/06\/2025 09:58 (jack)<\/b>Done<\/p>

10\/06\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64206","activity_ticket_id":"59547","ticket_reference":"HDT60632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To arrange for an engineer to install the number '1' to the door. A nice big chrome effect.","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/25","activity_end":"2025-05-01 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73585","activity_notes":"To arrange for an engineer to install the number '1' to the door. A nice big chrome effect.","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2025 13:13 (System)<\/b>Ticket Created<\/p>

24\/04\/2025 16:38 (jane)<\/b>Sign has been ordered - 2\/3 day lead-time <\/p>

25\/04\/2025 08:36 (iain)<\/b>Measurements taken and numeral ordered with the office.<\/p>

30\/04\/2025 16:00 (iain)<\/b>Supplied and fitted numeral 1 to flat door.<\/p>

30\/04\/2025 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64207","activity_ticket_id":"59526","ticket_reference":"HDT60611","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install plaques.","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/25","activity_end":"2025-04-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73586","activity_notes":"Install plaques.Please can you arrange for someone to meet with Lynne Henderson at the 120 Office at 12.00pm on Thursday 24th Lynne needs to have some plaques installed throughout the estate; Lynne will show them where they need to be installed.","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2025 09:28 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 09:29 (carly)<\/b>Please can you arrange for someone to meet with Lynne Henderson at the 120 Office at 12.00pm on Thursday 24th Lynne needs to have some plaques installed throughout the estate; Lynne will show them where they need to be installed.<\/p>

24\/04\/2025 13:29 (jane)<\/b>Engineer walked around the estate today with Lynne from Mercers, plaques to fitted on Friday 25th April and Monday 28th April <\/p>

24\/04\/2025 13:33 (roy)<\/b>Walked around estate to confirm locations.2 to be fitted on Friday Rest to be fitted on Monday and Lynn to confirm location <\/p>

28\/04\/2025 09:29 (carly)<\/b>Informed client that we would now attend on Wednesday 30th April.<\/p>

07\/05\/2025 09:39 (roy)<\/b>Install Plaques x 5<\/p>

07\/05\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>

14\/05\/2025 11:32 (jane)<\/b>Lynne Henderson to pay for - from her budget <\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64208","activity_ticket_id":"59526","ticket_reference":"HDT60611","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install plaques.","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/25","activity_end":"2025-05-02 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73587","activity_notes":"Install plaques.Please can you arrange for someone to meet with Lynne Henderson at the 120 Office at 12.00pm on Thursday 24th Lynne needs to have some plaques installed throughout the estate; Lynne will show them where they need to be installed.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 09:28 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 09:29 (carly)<\/b>Please can you arrange for someone to meet with Lynne Henderson at the 120 Office at 12.00pm on Thursday 24th Lynne needs to have some plaques installed throughout the estate; Lynne will show them where they need to be installed.<\/p>

24\/04\/2025 13:29 (jane)<\/b>Engineer walked around the estate today with Lynne from Mercers, plaques to fitted on Friday 25th April and Monday 28th April <\/p>

24\/04\/2025 13:33 (roy)<\/b>Walked around estate to confirm locations.2 to be fitted on Friday Rest to be fitted on Monday and Lynn to confirm location <\/p>

28\/04\/2025 09:29 (carly)<\/b>Informed client that we would now attend on Wednesday 30th April.<\/p>

07\/05\/2025 09:39 (roy)<\/b>Install Plaques x 5<\/p>

07\/05\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>

14\/05\/2025 11:32 (jane)<\/b>Lynne Henderson to pay for - from her budget <\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64209","activity_ticket_id":"59074","ticket_reference":"HDT60159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3093","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3093","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"28\/04\/25","activity_end":"2025-04-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73588","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 16:26 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 11:27 (jane)<\/b>Wednesday 26th March 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street Thursday 27th March 13-15 Tavistock Street 17-21 Tavistock Street 34 Wellington Street <\/p>

14\/04\/2025 13:22 (jane)<\/b>Continuing with roof clearances on Tuesday 15th April 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

16\/04\/2025 10:46 (jane)<\/b>Requested access for Tuesday 22nd April for 23-25 Garrick Street - Flat 930 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Flat 577-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

22\/04\/2025 10:50 (jane)<\/b>Requested access for Friday 25th April for 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B39 King Street -Flat 5<\/p>

24\/04\/2025 15:19 (jane)<\/b>Requested access for Monday 28th April 55-58 St Martins Lane - Access required into Flat 1 9am 13 New Row - Access required into Flat 2 10:30am 43 Chandos Place - Access required into Flat 3 12noon44B Floral Street - Access required into Flat 1 1:30pm 31 St Martins Lane - Access required to Flat 3pm Tuesday 29th April 34 Tavistock Street - Access required to Office 9am 30 Wellington Street - Access required to top Floor office 10:30am 36-38 Tavistock Street - Access required to top floor flat 12noon 32 Wellington Street - Access required to Flat 6 1:30pm 38 Wellington Street - Access required toTownhouse 3pm <\/p>

25\/04\/2025 13:27 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - requested access awaiting confirmation13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - requested access awaiting confirmation44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation<\/p>

25\/04\/2025 13:28 (carly)<\/b>34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - requested access awaiting confirmation38 Wellington Street Access required to Townhouse 3pm this is a vacant flat keys can be collected with security<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

28\/04\/2025 10:15 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am -use management keys from security 13 New RowAccess required into Flat 2 10:30am - most likely tenant will not be at home - use management keys 43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form securityWaiting for tenant to provide code. 44B Floral StreetAccess required into Flat 1 1:30pm access not available 31 St Martins Lane Access required to Flat3pm - Tenant will provide access Please do call Julius 30 mins before arrival 07415457281.<\/p>

28\/04\/2025 10:15 (carly)<\/b>Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation 30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security Note from tenant: "Can you please ask them to take off their shoes while they are in the flat? I'm assuming since it's Reddan they know where they're going."38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE <\/p>

02\/05\/2025 11:36 (jane)<\/b>Approximately 3 or 4 roofs need to be re-booked<\/p>

05\/06\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64210","activity_ticket_id":"59548","ticket_reference":"HDT60633","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 30th April and Thursday 1st May ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"30\/04\/25","activity_end":"2025-05-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73589","activity_notes":"For Handyman Services for Wednesday 30th April and Thursday 1st May ","activity_timesheet":null,"ticket_notes_combined":"

24\/04\/2025 15:21 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 04:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64211","activity_ticket_id":"59549","ticket_reference":"HDT60634","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/25","activity_end":"2025-05-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73590","activity_notes":"To carry out full gas compliance testing and PAT testing For Friday 2nd May - tenant at home as we are replacing the flooring ","activity_timesheet":"2","ticket_notes_combined":"

24\/04\/2025 15:34 (System)<\/b>Ticket Created<\/p>

24\/04\/2025 15:36 (jane)<\/b>For Friday 2nd May - tenant at home as Reddan are replacing the flooring <\/p>

06\/05\/2025 10:02 (michaelk)<\/b>Completed full compliance testing 185<\/p>

06\/05\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64212","activity_ticket_id":"59550","ticket_reference":"HDT60635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer Dryer Fault.","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/25","activity_end":"2025-04-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73591","activity_notes":"to give repair aid access with keys for Wednesday 30th April Washer Dryer Fault.Tenant reported:The water fills up but drum does not move.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 09:42 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 09:45 (carly)<\/b>Requesting Access for this morning 25th April.<\/p>

25\/04\/2025 10:06 (carly)<\/b>Access with keys.<\/p>

25\/04\/2025 12:18 (roy)<\/b>Machine is faulty.Drained and cleared filter and outlet but machine is not spinning.Does drain okNeed Repair Aid<\/p>

29\/04\/2025 13:55 (jane)<\/b>access with keys for Wednesday 30th April <\/p>

30\/04\/2025 13:11 (roy)<\/b>With Repair AidNew brushes fitted<\/p>

01\/05\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64213","activity_ticket_id":"59551","ticket_reference":"HDT60636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet\/Plumbing Leak under kitchen.","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/04\/25","activity_end":"2025-04-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73592","activity_notes":"Toilet\/Plumbing Leak under kitchen. Urgent.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 09:54 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 10:09 (carly)<\/b>please confirm when you know time slot and I will ask a friend to come over and provide access.<\/p>

25\/04\/2025 11:06 (carly)<\/b>Access provided between 1-2pm today Friday 25th April.<\/p>

25\/04\/2025 15:06 (carly)<\/b>Have now requested for London Drainage to attend.<\/p>

25\/04\/2025 18:35 (roy)<\/b>Major blockage.Tenants came home to find water all over the floor where overspilling from the kitchen sink.Michael and myself drained water but unable to clear blockage.Called out London Drainage.When I returned to flat the engineer was on site and even with a heavy duty snake he is unable to clear it.Unable to source pipe in wall and basement.Waiting for 2nd engineer with heavier equipment.6.3 and still on site<\/p>

29\/04\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64214","activity_ticket_id":"59552","ticket_reference":"HDT60637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen sockets.","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/04\/25","activity_end":"2025-04-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73593","activity_notes":"Kitchen sockets.Housekeeper reported that the kitchen sockets are not working. We have checked the fuse board and all switches are up. ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 10:17 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 10:18 (carly)<\/b>Please call Adriana on arrival for access.<\/p>

25\/04\/2025 14:10 (alan)<\/b>Called out to investigate sockets and kitchen not workingTested through and found faults to be with the MCB in the Fuse BoxReplaced MCB in Fuse Box tested and left working<\/p>

29\/04\/2025 09:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64215","activity_ticket_id":"59553","ticket_reference":"HDT60638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/25","activity_end":"2025-05-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73594","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 11:23 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 11:25 (carly)<\/b>Access requested for Wednesday 14th May at 9am.<\/p>

08\/05\/2025 09:59 (carly)<\/b>Access confirmed for Wednesday 14th May at 9am.<\/p>

13\/05\/2025 10:41 (carly)<\/b>Access confirmed with keys.<\/p>

15\/05\/2025 07:09 (michaelk)<\/b>Completed full compliance testing 185<\/p>

15\/05\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64216","activity_ticket_id":"59554","ticket_reference":"HDT60639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/25","activity_end":"2025-05-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73595","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 11:27 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 11:29 (carly)<\/b>Access requested for 14th May at 11am.<\/p>

08\/05\/2025 10:00 (carly)<\/b>Access confirmed for Wednesday 14th May at 11am.<\/p>

13\/05\/2025 10:41 (carly)<\/b>Access confirmed with keys.<\/p>

15\/05\/2025 07:09 (michaelk)<\/b>Completed full compliance testing 185<\/p>

15\/05\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64217","activity_ticket_id":"59555","ticket_reference":"HDT60640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"14 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 2","cs_id":"2082","cs_address_2":"14 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BE","ticket_client_site":"2082","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/25","activity_end":"2025-05-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73596","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 11:30 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 11:32 (carly)<\/b>Access requested for Wednesday 14th May at 1pm.<\/p>

08\/05\/2025 10:01 (carly)<\/b>Access confirmed for Wednesday 14th May at 1pm.<\/p>

13\/05\/2025 10:42 (carly)<\/b>Tenant to provide access.<\/p>

14\/05\/2025 14:02 (jane)<\/b>Re-booked for Tuesday 20th May at 12noon <\/p>

21\/05\/2025 07:36 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/05\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64218","activity_ticket_id":"59556","ticket_reference":"HDT60641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/25","activity_end":"2025-05-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73597","activity_notes":"To carry out full gas compliance testing and PAT testing.Flat 2","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 11:36 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 11:42 (carly)<\/b>Access requested for Thursday 15th May at 9am.This is for Flat 2.<\/p>

13\/05\/2025 10:42 (carly)<\/b>Access confirmed for Thursday 15th May with keys.<\/p>

20\/05\/2025 07:49 (michaelk)<\/b>Completed full compliance testing 185<\/p>

20\/05\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64219","activity_ticket_id":"59557","ticket_reference":"HDT60642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/25","activity_end":"2025-05-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73598","activity_notes":"To carry out full gas compliance testing and PAT testing.This is for Flat 3.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 11:44 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 11:46 (carly)<\/b>Access requested for Thursday 15th May at 11am.This is for Flat 3.<\/p>

08\/05\/2025 10:03 (carly)<\/b>Access confirmed for Thursday 15th May at 11am.<\/p>

13\/05\/2025 10:49 (carly)<\/b>Please access with keys.<\/p>

16\/05\/2025 11:42 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/05\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64220","activity_ticket_id":"59558","ticket_reference":"HDT60643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd\/3rd Floor Flat ","cs_id":"2895","cs_address_2":"5b Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"2895","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/25","activity_end":"2025-05-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73599","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 11:50 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 11:53 (carly)<\/b>Access requested for Thursday 15th May at 1pm.<\/p>

08\/05\/2025 10:07 (carly)<\/b>Access confirmed for Thursday 15th May at 1pm.<\/p>

13\/05\/2025 10:50 (carly)<\/b>Please ring Richard Hills for access.<\/p>

16\/05\/2025 11:41 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/05\/2025 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64221","activity_ticket_id":"59559","ticket_reference":"HDT60644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/25","activity_end":"2025-05-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73600","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 12:01 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 12:02 (carly)<\/b>Access requested Thursday 15th May at 3pm.<\/p>

08\/05\/2025 10:08 (carly)<\/b>Access confirmed for Thursday 15th May at 3pm.<\/p>

13\/05\/2025 10:51 (carly)<\/b>Tenant to provide access but please collect keys.<\/p>

16\/05\/2025 11:41 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/05\/2025 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64222","activity_ticket_id":"59560","ticket_reference":"HDT60645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issues.","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/25","activity_end":"2025-07-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73601","activity_notes":"Issues.1. The cracking sound from the heaters that we discussed earlier is still happening.2. The ventilation system in the flat started emitting a shaking, trembling noise when it's working. Also, I think the filter replacement is due.3. One ceiling light bulb in the living room needs replacing as advised earlier.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 14:01 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 14:06 (carly)<\/b>Access requested for Monday 28th Monday at 11am.<\/p>

25\/04\/2025 14:23 (carly)<\/b>Access confirmed for Monday 28th at 11am. Tenant to provide access.<\/p>

29\/04\/2025 15:21 (alan)<\/b>1. Noise from heating Mike K needed to take a look2. Order new filters for ventilation unit 3. Order replacement down lighter for faulty fitting in main room <\/p>

30\/04\/2025 09:11 (jane)<\/b>1. Noise from heating Mike K needed to take a look 2. We are to order new filters for ventilation unit 3. to Order replacement down lighter for faulty fitting in main room - Email Sent<\/b><\/p>

30\/04\/2025 11:17 (carly)<\/b>Access requested for Friday 2nd May at 11am.<\/p>

01\/05\/2025 09:42 (jane)<\/b>Access confirmed for Friday 2nd May at 11am, tenant home for access <\/p>

02\/05\/2025 12:12 (carly)<\/b>Mike attended but tenant was not home.<\/p>

06\/05\/2025 10:02 (michaelk)<\/b>Attended site at 10.30 for an 11 o'clock appointment. Waited until 11.15 just incase the tenant was out and returning for 11. I was unable to gain access, informed office. 1hr labour 55This will.need re-booking. <\/p>

07\/05\/2025 09:51 (carly)<\/b>Access requested for Monday 12th May at 3pm.<\/p>

07\/05\/2025 12:27 (carly)<\/b>Access requested for Mike K on Monday 12th May.<\/p>

09\/05\/2025 09:50 (carly)<\/b>Emailed again requesting access for Monday 12th May for Mike K.<\/p>

09\/05\/2025 10:10 (carly)<\/b>Access confirmed Monday 12th May, anytime after 11am.<\/p>

12\/05\/2025 20:34 (michaelk)<\/b>Attended site to investigate the expansion noises from the radiators. Replacement radiators will be required. 1hr labour 55.Will quote to replace.<\/p>

03\/07\/2025 14:49 (carly)<\/b>Access requested for Friday 4th July at 10am.<\/p>

08\/07\/2025 11:53 (carly)<\/b>Access requested for Friday 11th July 9am.<\/p>

10\/07\/2025 12:22 (carly)<\/b>Follow up email sent requesting access for Friday 11th July.<\/p>

11\/07\/2025 09:19 (jane)<\/b>For 11am today : buzz on the door<\/p>

11\/07\/2025 09:58 (jane)<\/b>For Monday 14th July from 11am <\/p>

15\/07\/2025 07:01 (alan)<\/b>Return to site 1. Replace 2 faulty LED downlights in main room2. Replace filter to ventilation system <\/p>

15\/07\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64223","activity_ticket_id":"59561","ticket_reference":"HDT60646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Drainage Issues.","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/04\/25","activity_end":"2025-04-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73602","activity_notes":"Drainage Issues.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 14:11 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 14:13 (carly)<\/b>Roy has attended this job today as he was already at the property. He was unable to fully resolve the issue so will either return today Friday 25th April or Monday 28th April.<\/p>

25\/04\/2025 18:42 (roy)<\/b>Cleared blockage Tested and all ok<\/p>

29\/04\/2025 09:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64224","activity_ticket_id":"59562","ticket_reference":"HDT60647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Kitchen sink.","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/04\/25","activity_end":"2025-04-25 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73603","activity_notes":"Blocked Kitchen sink. ","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 14:57 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 15:05 (carly)<\/b>Have now requested for London Drainage to attend.<\/p>

25\/04\/2025 15:52 (iain)<\/b>Unblocked kitchen sink.<\/p>

29\/04\/2025 09:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64225","activity_ticket_id":"59563","ticket_reference":"HDT60648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working.","ticket_address_1":"Flat 4","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/05\/25","activity_end":"2025-05-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73604","activity_notes":"Washing machine not working.Its not draining properly. They think it's the pump.","activity_timesheet":null,"ticket_notes_combined":"

28\/04\/2025 13:29 (System)<\/b>Ticket Created<\/p>

28\/04\/2025 13:30 (carly)<\/b>Have emailed Repair Aid, requesting engineer.<\/p>

30\/04\/2025 11:58 (carly)<\/b>Repair Aid attending Wednesday 30th April. <\/p>

01\/05\/2025 11:11 (jane)<\/b>New pump on order - requested a lead-time <\/p>

06\/05\/2025 11:39 (jane)<\/b>Attending today to fit new pump <\/p>

06\/05\/2025 12:59 (jane)<\/b>Fitting new pump and carbon brushes today to washer \/ dryer <\/p>

06\/05\/2025 13:05 (roy)<\/b>With Repair Aid<\/p>

07\/05\/2025 15:40 (jane)<\/b>Repair Aid re-attending Thursday 8th May in the morning as washer\/dryer is still not working Keys for access <\/p>

08\/05\/2025 10:57 (carly)<\/b>Repair aid cancelled as per Lilians request, as this is now working.<\/p>

08\/05\/2025 12:13 (roy)<\/b>Cancelled Machine working<\/p>

14\/05\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64226","activity_ticket_id":"59564","ticket_reference":"HDT60649","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler Issue.","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/25","activity_end":"2025-04-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73605","activity_notes":"Boiler Issue.Boiler malfunctioning.","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2025 16:16 (System)<\/b>Ticket Created<\/p>

28\/04\/2025 16:18 (carly)<\/b>Access confirmed with tenant for 8am Tuesday 29th April.<\/p>

30\/04\/2025 11:32 (michaelk)<\/b>Attended site to investigate the hot water heater. This was found tripped on high temperature which was reset. The heater when running is settling so inbound recommend this be replaced and a scale reducing device be fitted. 2hrs labour 105<\/p>

30\/04\/2025 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64227","activity_ticket_id":"59565","ticket_reference":"HDT60650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door not shutting.","ticket_address_1":"27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"27 Lisle Street ","cs_id":"745","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"745","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/04\/25","activity_end":"2025-04-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73606","activity_notes":"Main door not shutting.","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 09:23 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 11:33 (iain)<\/b>Ease and adjust door, closer, hinges, lock and keep.<\/p>

29\/04\/2025 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64228","activity_ticket_id":"59566","ticket_reference":"HDT60651","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16915 - Replacement of light fittings ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/25","activity_end":"2025-05-02 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73607","activity_notes":"Replacement of light fittings ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2025 11:38 (jane)<\/b>Starting the lighting replacements on Friday 2nd May, once we receive the remainder of lights to continue on Wednesday 7th May <\/p>

02\/05\/2025 13:58 (jane)<\/b>Continuing with the light replacements on Tuesday 6th May <\/p>

03\/05\/2025 17:27 (alan)<\/b>Quoted works <\/p>

06\/05\/2025 11:04 (jane)<\/b>(Ticket Closed)<\/p>

06\/05\/2025 13:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/05\/2025 14:40 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 13:49 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 13:49 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 16:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64229","activity_ticket_id":"59567","ticket_reference":"HDT60652","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16916 - Replacement double roller blinds ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/05\/25","activity_end":"2025-05-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73608","activity_notes":"Replacement double roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 11:47 (jane)<\/b>Blind on order - anticipated dispatch date 30th May <\/p>

21\/05\/2025 14:23 (jane)<\/b>New blinds to be fitted on Thursday 22nd May - vacant flat <\/p>

22\/05\/2025 15:36 (travis)<\/b>Replacement of blinds.<\/p>

22\/05\/2025 16:14 (iain)<\/b>Blinds.<\/p>

22\/05\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64230","activity_ticket_id":"59568","ticket_reference":"HDT60653","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16918 - To decorate shelves ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/04\/25","activity_end":"2025-04-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73609","activity_notes":"To decorate shelves ","activity_timesheet":null,"ticket_notes_combined":"

29\/04\/2025 11:50 (jane)<\/b>Decoration of shelves programmed in for Wednesday 30th April, client been informed <\/p>

02\/05\/2025 05:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64231","activity_ticket_id":"59569","ticket_reference":"HDT60654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water Issues. Low pressure.","ticket_address_1":"Top Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/25","activity_end":"2025-04-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73610","activity_notes":"Hot water Issues. Low pressure.","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 10:17 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 10:19 (carly)<\/b>Please enter with keys.<\/p>

30\/04\/2025 11:30 (michaelk)<\/b>Attended site to investigate hot water. Found that the hot water heater was tripped on high temperature, which was reset. The water heater is settling when used, so I would recommend replacing the heater and fitting a scale reducing device. 2hrs labour 105<\/p>

30\/04\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>

07\/05\/2025 09:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/05\/2025 07:17 (michaelk)<\/b>Attended site to drain down the boiler and to replace the faulty expansion vessel and prv. Completed work, vented the system on completion and left in full working order. 4hrs labour plus parts, total 289.80 ex vat.<\/p>

08\/05\/2025 09:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64232","activity_ticket_id":"59570","ticket_reference":"HDT60655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate lights at the top of the hallway.","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/25","activity_end":"2025-04-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73611","activity_notes":"Reinstate lights at the top of the hallway.","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 10:34 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 15:22 (alan)<\/b>Refix light fitting at top of staircase by flat 5<\/p>

29\/04\/2025 15:23 (alan)<\/b>.<\/p>

29\/04\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64233","activity_ticket_id":"59570","ticket_reference":"HDT60655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate lights at the top of the hallway.","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/04\/25","activity_end":"2025-04-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73612","activity_notes":"Reinstate lights at the top of the hallway.","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 10:34 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 15:22 (alan)<\/b>Refix light fitting at top of staircase by flat 5<\/p>

29\/04\/2025 15:23 (alan)<\/b>.<\/p>

29\/04\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64234","activity_ticket_id":"59550","ticket_reference":"HDT60635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer Dryer Fault.","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/04\/25","activity_end":"2025-04-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73613","activity_notes":"Washer Dryer Fault.Tenant reported:The water fills up but drum does not move.","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2025 09:42 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 09:45 (carly)<\/b>Requesting Access for this morning 25th April.<\/p>

25\/04\/2025 10:06 (carly)<\/b>Access with keys.<\/p>

25\/04\/2025 12:18 (roy)<\/b>Machine is faulty.Drained and cleared filter and outlet but machine is not spinning.Does drain okNeed Repair Aid<\/p>

29\/04\/2025 13:55 (jane)<\/b>access with keys for Wednesday 30th April <\/p>

30\/04\/2025 13:11 (roy)<\/b>With Repair AidNew brushes fitted<\/p>

01\/05\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64235","activity_ticket_id":"59571","ticket_reference":"HDT60656","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16910 - Redecoration Works ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/05\/25","activity_end":"2025-05-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73614","activity_notes":"Redecoration Works please can you start this on the 13th of May.","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 10:45 (jane)<\/b>Works to commence on 13th May <\/p>

18\/05\/2025 18:33 (jack)<\/b>Done<\/p>

19\/05\/2025 12:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64236","activity_ticket_id":"59551","ticket_reference":"HDT60636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet\/Plumbing Leak under kitchen.","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"29\/04\/25","activity_end":"2025-04-29 10:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73615","activity_notes":"Toilet\/Plumbing Leak under kitchen. Urgent.","activity_timesheet":null,"ticket_notes_combined":"

25\/04\/2025 09:54 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 10:09 (carly)<\/b>please confirm when you know time slot and I will ask a friend to come over and provide access.<\/p>

25\/04\/2025 11:06 (carly)<\/b>Access provided between 1-2pm today Friday 25th April.<\/p>

25\/04\/2025 15:06 (carly)<\/b>Have now requested for London Drainage to attend.<\/p>

25\/04\/2025 18:35 (roy)<\/b>Major blockage.Tenants came home to find water all over the floor where overspilling from the kitchen sink.Michael and myself drained water but unable to clear blockage.Called out London Drainage.When I returned to flat the engineer was on site and even with a heavy duty snake he is unable to clear it.Unable to source pipe in wall and basement.Waiting for 2nd engineer with heavier equipment.6.3 and still on site<\/p>

29\/04\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64237","activity_ticket_id":"59572","ticket_reference":"HDT60657","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/JH\/16917 - Replacement valves and pipework and new thermostatic cartridge ","ticket_address_1":"Flat K","ticket_address_2":"9 Eaton Square ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1W 9DB","cs_address_1":"Flat K","cs_id":"2963","cs_address_2":"9 Eaton Square ","cs_town":"London ","cs_postcode":"SW1W 9DB","ticket_client_site":"2963","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/05\/25","activity_end":"2025-05-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73616","activity_notes":"Replacement valves and pipework and new thermostatic cartridge ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 11:19 (carly)<\/b>Requested access for Friday 9th May at 9am.<\/p>

06\/05\/2025 10:13 (jane)<\/b>Requested access for between 8 and 9am on Friday 9th May <\/p>

06\/05\/2025 10:28 (jane)<\/b>Confirmed for 9am on Friday 9th May - tenant will be home <\/p>

12\/05\/2025 20:29 (michaelk)<\/b>Completed all quoted work and left in full working order. <\/p>

13\/05\/2025 11:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64238","activity_ticket_id":"59573","ticket_reference":"HDT60658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat door numbers.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/25","activity_end":"2025-05-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73617","activity_notes":"Flat door numbers.2nd Floor Flat 1","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 11:46 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 11:33 (roy)<\/b>Remove a number 2 and fit a number 1Fill screw hole<\/p>

13\/05\/2025 11:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64239","activity_ticket_id":"59574","ticket_reference":"HDT60659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat Door Numbers.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"437","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"437","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/25","activity_end":"2025-05-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73618","activity_notes":"Flat Door Numbers.3rd Floor Flat 2.","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 11:49 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 12:14 (roy)<\/b>Used no. 2 from other flat and removed 3.Installed no.2<\/p>

12\/05\/2025 10:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64240","activity_ticket_id":"59575","ticket_reference":"HDT60660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To secure the fence at 16 Rupert Ct (access via 7\/9 Wardour)? Key can be collected via the 21 Wardour office. ","ticket_address_1":"16 Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DJ","cs_address_1":"16 Rupert Court ","cs_id":"3120","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DJ","ticket_client_site":"3120","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/04\/25","activity_end":"2025-04-29 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73619","activity_notes":"To secure the fence at 16 Rupert Ct (access via 7\/9 Wardour)? Key can be collected via the 21 Wardour office. ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 15:31 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 16:18 (iain)<\/b>Resecure fence.<\/p>

29\/04\/2025 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64241","activity_ticket_id":"59502","ticket_reference":"HDT60587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16906 - Replacement inner glass to oven","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/25","activity_end":"2025-05-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73620","activity_notes":"Replacement inner glass to oven To collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

16\/04\/2025 13:57 (jane)<\/b>Repair Aid ordering new glass door <\/p>

29\/04\/2025 15:54 (jane)<\/b>Repair Aid have requested access for Weds 30th April between 10-3pm.<\/p>

29\/04\/2025 15:58 (jane)<\/b>Confirmed for Wednesday 30th April, from 11am, collect keys but knock first <\/p>

30\/04\/2025 13:10 (roy)<\/b>With Repair Aid There is another part that needs to be ordered Oven can be used though<\/p>

30\/04\/2025 15:46 (jane)<\/b>Repair Aid advised there is another part that needs to be ordered Oven can be used though - Email Sent<\/b><\/p>

13\/05\/2025 14:59 (carly)<\/b>Repair aid have now received the part and will attend Thursday 15th May between 10-2pm.Access has been confirmed, please use keys.<\/p>

15\/05\/2025 15:57 (roy)<\/b>Access Repair Aid<\/p>

15\/05\/2025 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64242","activity_ticket_id":"59576","ticket_reference":"HDT60661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 8 reported no hot water ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/25","activity_end":"2025-04-29 18:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73621","activity_notes":"Flat 8 reported no hot water ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 16:09 (System)<\/b>Ticket Created<\/p>

30\/04\/2025 11:28 (michaelk)<\/b>Attended site to investigate hot water issue. Found the lower element tripped which was reset. Tested the element which was operating, however I would recommend draining down the cylinder to clean out deposits and to replace the element. 2hrs labour 105<\/p>

30\/04\/2025 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64243","activity_ticket_id":"59577","ticket_reference":"HDT60662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Summary: No hot water Flat 1 ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/04\/25","activity_end":"2025-04-29 18:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73622","activity_notes":"Summary: No hot water Flat 1 Access with management keys ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 16:12 (System)<\/b>Ticket Created<\/p>

30\/04\/2025 11:25 (michaelk)<\/b>Attended site to investigate hot water issue. Found that the immersion n1 was tripped and immersion n2 was isolated. Reinstated both however I would recommend that the cylinder be drained down and both immersions replaced. 2hrs labour 105<\/p>

30\/04\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64244","activity_ticket_id":"59578","ticket_reference":"HDT60663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out repairs to kitchen cupboard doors and replace trap in bathroom ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/04\/25","activity_end":"2025-04-29 18:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73623","activity_notes":"To carry out repairs to kitchen cupboard doors and replace trap in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 16:18 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 16:32 (iain)<\/b>Repairs to kitchen units.Replaced bathroom basin trap.<\/p>

29\/04\/2025 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64245","activity_ticket_id":"59490","ticket_reference":"HDT60575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat 1.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 1.1","cs_id":"2121","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2121","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/25","activity_end":"2025-04-30 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73624","activity_notes":"to give Repair Aid access To access the building: Building code: 3052* Apartment : Flat 1.1, apartment on the first floor. Apartment Code: To enter apartment, we use smart lock. Please insert the apartments code and open the door by twisting the knob of the electronic lock. Apartment Door Code: 5731.","activity_timesheet":null,"ticket_notes_combined":"

14\/04\/2025 10:49 (System)<\/b>Ticket Created<\/p>

14\/04\/2025 10:54 (carly)<\/b>Requested access for Wednesday 30th April.<\/p>

29\/04\/2025 16:15 (jane)<\/b>Tenant should give access from 9am on Wednesday 30th April, just waiting confirmation <\/p>

30\/04\/2025 09:08 (jane)<\/b>Access for today o access the building: Building code: 3052* Apartment : Flat 1.1, apartment on the first floor. Apartment Code: To enter apartment, we use smart lock. Please insert the apartments code and open the door by twisting the knob of the electronic lock. Apartment Door Code: 5731.<\/p>

30\/04\/2025 15:57 (iain)<\/b>Reinstate bathroom floor tiles. Window noise proofing survey.<\/p>

30\/04\/2025 15:59 (iain)<\/b>(Flat 1.1 52a Shaftesbury Avenue ) The sash windows throughout the property are already fitted with draft strips. But there is no secondary glazing.<\/p>

01\/05\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64246","activity_ticket_id":"59579","ticket_reference":"HDT60664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate smell of gas.","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/04\/25","activity_end":"2025-04-30 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73625","activity_notes":"To investigate smell of gas.","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2025 09:18 (System)<\/b>Ticket Created<\/p>

30\/04\/2025 09:19 (carly)<\/b>Mike is on his way to investigate now.<\/p>

01\/05\/2025 07:17 (michaelk)<\/b>Attended site following the reported gas smell, in the stairwell. We did smell gas upon arrival, so we isolated the meter to begin testing. We carried out toghteness testing multiple times but could find no leak. The high level boxing was checked using a gas sniffer as we felt that the gas could be transferring from the adjacent shop<\/p>

01\/05\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64247","activity_ticket_id":"59580","ticket_reference":"HDT60665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hob Issues.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/05\/25","activity_end":"2025-05-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73626","activity_notes":"Hob Issues. The guest has mentioned that only the top right ring is working.","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2025 09:54 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 12:15 (carly)<\/b>Requested access for Tuesday 6th or Wednesday 7th May, as per Repair Aid. Awaiting confirmation from David.<\/p>

06\/05\/2025 12:48 (carly)<\/b>Access requested again via email for Wednesday 7th May.<\/p>

06\/05\/2025 16:06 (jane)<\/b>Requested access for Thursday, 8th of may in the afternoon 12-6pm<\/p>

08\/05\/2025 09:22 (carly)<\/b>Access requested for today between 12-6pm. Still awaiting confirmation.<\/p>

08\/05\/2025 09:54 (carly)<\/b>Access confirmed for Thursday 8th May, please use management keys.<\/p>

14\/05\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64248","activity_ticket_id":"59560","ticket_reference":"HDT60645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issues.","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/25","activity_end":"2025-05-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73627","activity_notes":"Issues.1. The cracking sound from the heaters that we discussed earlier is still happening.2. The ventilation system in the flat started emitting a shaking, trembling noise when it's working. Also, I think the filter replacement is due.3. One ceiling light bulb in the living room needs replacing as advised earlier.","activity_timesheet":"2","ticket_notes_combined":"

25\/04\/2025 14:01 (System)<\/b>Ticket Created<\/p>

25\/04\/2025 14:06 (carly)<\/b>Access requested for Monday 28th Monday at 11am.<\/p>

25\/04\/2025 14:23 (carly)<\/b>Access confirmed for Monday 28th at 11am. Tenant to provide access.<\/p>

29\/04\/2025 15:21 (alan)<\/b>1. Noise from heating Mike K needed to take a look2. Order new filters for ventilation unit 3. Order replacement down lighter for faulty fitting in main room <\/p>

30\/04\/2025 09:11 (jane)<\/b>1. Noise from heating Mike K needed to take a look 2. We are to order new filters for ventilation unit 3. to Order replacement down lighter for faulty fitting in main room - Email Sent<\/b><\/p>

30\/04\/2025 11:17 (carly)<\/b>Access requested for Friday 2nd May at 11am.<\/p>

01\/05\/2025 09:42 (jane)<\/b>Access confirmed for Friday 2nd May at 11am, tenant home for access <\/p>

02\/05\/2025 12:12 (carly)<\/b>Mike attended but tenant was not home.<\/p>

06\/05\/2025 10:02 (michaelk)<\/b>Attended site at 10.30 for an 11 o'clock appointment. Waited until 11.15 just incase the tenant was out and returning for 11. I was unable to gain access, informed office. 1hr labour 55This will.need re-booking. <\/p>

07\/05\/2025 09:51 (carly)<\/b>Access requested for Monday 12th May at 3pm.<\/p>

07\/05\/2025 12:27 (carly)<\/b>Access requested for Mike K on Monday 12th May.<\/p>

09\/05\/2025 09:50 (carly)<\/b>Emailed again requesting access for Monday 12th May for Mike K.<\/p>

09\/05\/2025 10:10 (carly)<\/b>Access confirmed Monday 12th May, anytime after 11am.<\/p>

12\/05\/2025 20:34 (michaelk)<\/b>Attended site to investigate the expansion noises from the radiators. Replacement radiators will be required. 1hr labour 55.Will quote to replace.<\/p>

03\/07\/2025 14:49 (carly)<\/b>Access requested for Friday 4th July at 10am.<\/p>

08\/07\/2025 11:53 (carly)<\/b>Access requested for Friday 11th July 9am.<\/p>

10\/07\/2025 12:22 (carly)<\/b>Follow up email sent requesting access for Friday 11th July.<\/p>

11\/07\/2025 09:19 (jane)<\/b>For 11am today : buzz on the door<\/p>

11\/07\/2025 09:58 (jane)<\/b>For Monday 14th July from 11am <\/p>

15\/07\/2025 07:01 (alan)<\/b>Return to site 1. Replace 2 faulty LED downlights in main room2. Replace filter to ventilation system <\/p>

15\/07\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64249","activity_ticket_id":"59527","ticket_reference":"HDT60612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Maintenance issues.","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/25","activity_end":"2025-05-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73628","activity_notes":"Maintenance issues.- the lock on bathroom door jammed over the weekend and the only bathroom toilet in the flat cannot be locked anymore.- the door to the passage cleaning cupboard which is next to the toilet\/ bathroom door is loose on its hinges. I have tried to tighten it myself but it needs attention as the holes are now too big for the screws I think. Also the door has swollen and its also difficult to open and close it.- in room 2 there is a built in fixed wardrobe which came with the flat. It needs some attention because the sliding doors dont work efficiently and cannot close properly.","activity_timesheet":null,"ticket_notes_combined":"

23\/04\/2025 09:33 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 09:34 (carly)<\/b>Access requested for 9am Friday 25th April.<\/p>

23\/04\/2025 15:37 (jane)<\/b>Confirmed for Friday 25th April at 9am - keys for access but knock <\/p>

25\/04\/2025 12:20 (roy)<\/b>Repaired lock and cupboard door but wardrobe door need to remove fixed solid shelve to get steps inside and to get to adjusting screws<\/p>

30\/04\/2025 11:09 (carly)<\/b>Access requested for Thursday 1st May at 11am.<\/p>

30\/04\/2025 11:22 (carly)<\/b>Access confirmed for Thursday 1st May. Please proceed with keys.<\/p>

01\/05\/2025 13:29 (iain)<\/b>Ease and adjust sliding wardrobe doors.<\/p>

01\/05\/2025 13:29 (roy)<\/b>With Ian.Ease and adjusted sliding wardrobe doors<\/p>

01\/05\/2025 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64250","activity_ticket_id":"59527","ticket_reference":"HDT60612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Maintenance issues.","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/25","activity_end":"2025-05-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73629","activity_notes":"Maintenance issues.- the lock on bathroom door jammed over the weekend and the only bathroom toilet in the flat cannot be locked anymore.- the door to the passage cleaning cupboard which is next to the toilet\/ bathroom door is loose on its hinges. I have tried to tighten it myself but it needs attention as the holes are now too big for the screws I think. Also the door has swollen and its also difficult to open and close it.- in room 2 there is a built in fixed wardrobe which came with the flat. It needs some attention because the sliding doors dont work efficiently and cannot close properly.","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 09:33 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 09:34 (carly)<\/b>Access requested for 9am Friday 25th April.<\/p>

23\/04\/2025 15:37 (jane)<\/b>Confirmed for Friday 25th April at 9am - keys for access but knock <\/p>

25\/04\/2025 12:20 (roy)<\/b>Repaired lock and cupboard door but wardrobe door need to remove fixed solid shelve to get steps inside and to get to adjusting screws<\/p>

30\/04\/2025 11:09 (carly)<\/b>Access requested for Thursday 1st May at 11am.<\/p>

30\/04\/2025 11:22 (carly)<\/b>Access confirmed for Thursday 1st May. Please proceed with keys.<\/p>

01\/05\/2025 13:29 (iain)<\/b>Ease and adjust sliding wardrobe doors.<\/p>

01\/05\/2025 13:29 (roy)<\/b>With Ian.Ease and adjusted sliding wardrobe doors<\/p>

01\/05\/2025 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64251","activity_ticket_id":"59566","ticket_reference":"HDT60651","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16915 - Replacement of light fittings ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/05\/25","activity_end":"2025-05-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73630","activity_notes":"Replacement of light fittings ","activity_timesheet":null,"ticket_notes_combined":"

30\/04\/2025 11:38 (jane)<\/b>Starting the lighting replacements on Friday 2nd May, once we receive the remainder of lights to continue on Wednesday 7th May <\/p>

02\/05\/2025 13:58 (jane)<\/b>Continuing with the light replacements on Tuesday 6th May <\/p>

03\/05\/2025 17:27 (alan)<\/b>Quoted works <\/p>

06\/05\/2025 11:04 (jane)<\/b>(Ticket Closed)<\/p>

06\/05\/2025 13:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/05\/2025 14:40 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 13:49 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 13:49 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 16:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64252","activity_ticket_id":"59581","ticket_reference":"HDT60666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven Hob Not Igniting.","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/04\/25","activity_end":"2025-04-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73631","activity_notes":"Oven Hob Not Igniting.","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2025 11:54 (System)<\/b>Ticket Created<\/p>

30\/04\/2025 13:11 (roy)<\/b>Replaced fuseAll ok<\/p>

30\/04\/2025 15:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64253","activity_ticket_id":"59582","ticket_reference":"HDT60667","ticket_client":"2092","client_name":"Georgina Capel Associates Ltd","ticket_title":"Flickering light in office, and another two that need changing","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/25","activity_end":"2025-05-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73632","activity_notes":"Flickering light in office, and another two that need changing","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2025 13:45 (System)<\/b>Ticket Created<\/p>

30\/04\/2025 13:48 (jane)<\/b>Advised client we will be attending on Friday 2nd May <\/p>

02\/05\/2025 09:11 (carly)<\/b>Just to say, the ceilings are high so either a big step ladder or a tall engineer is needed. <\/p>

06\/05\/2025 09:47 (alan)<\/b>Replace 3 faulty downlights in the 1st floor office <\/p>

06\/05\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64254","activity_ticket_id":"59433","ticket_reference":"HDT60518","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16882 - Blinds replacement ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/25","activity_end":"2025-05-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73633","activity_notes":"Blinds replacement ","activity_timesheet":"2","ticket_notes_combined":"

07\/04\/2025 13:48 (carly)<\/b>Jane to order blinds.<\/p>

15\/04\/2025 14:44 (jane)<\/b>Blinds on order - expected in stock 30th April <\/p>

29\/04\/2025 11:27 (carly)<\/b>Access requested for Friday 2nd May at 9am.<\/p>

29\/04\/2025 16:28 (jane)<\/b>Confirmed for Friday morning 2nd May at 9am, if the tenant is not home use management keys <\/p>

02\/05\/2025 11:27 (roy)<\/b>With Ian<\/p>

02\/05\/2025 12:03 (iain)<\/b>Supplied and fitted new blinds and disposed of old..<\/p>

02\/05\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64255","activity_ticket_id":"59583","ticket_reference":"HDT60668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For an engineer to check for a replacement toilet seat.","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/05\/25","activity_end":"2025-05-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73634","activity_notes":"For an engineer to check for a replacement toilet seat.","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2025 09:26 (System)<\/b>Ticket Created<\/p>

01\/05\/2025 09:33 (jane)<\/b>The tenant can provide access on Friday 2nd May after 12 noon<\/p>

02\/05\/2025 14:28 (roy)<\/b>Replaced square shaped toilet seat<\/p>

02\/05\/2025 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64256","activity_ticket_id":"59584","ticket_reference":"HDT60669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To adjust to summer setting or probably shut it off - Office","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JG","cs_address_1":"19 Gerrard Street ","cs_id":"52","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JG","ticket_client_site":"52","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/25","activity_end":"2025-05-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73635","activity_notes":"To adjust to summer setting or probably shut it offIt is very warm recently but radiators are still on. I think you can turn them off to save energy.","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2025 10:01 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 09:56 (michaelk)<\/b>Attended site to reduce the heating setpoint and to adjust to summer operation. 1hr labour 55<\/p>

06\/05\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64257","activity_ticket_id":"59585","ticket_reference":"HDT60670","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replacement extractor fan ","ticket_address_1":"Flat 6","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 6","cs_id":"3049","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3049","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/25","activity_end":"2025-05-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73636","activity_notes":"Replacement extractor fan ","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2025 11:31 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 11:33 (jane)<\/b>Ordering replacement fan <\/p>

15\/05\/2025 14:06 (jane)<\/b>Requested access for between 1 and 2pm Friday 16th May <\/p>

16\/05\/2025 10:06 (alan)<\/b>Return to site and replace bathroom extractor fan <\/p>

16\/05\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64258","activity_ticket_id":"59586","ticket_reference":"HDT60671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant stuck in the Kitchen as the lock has broken","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/05\/25","activity_end":"2025-05-01 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73637","activity_notes":"Tenant stuck in the Kitchen as the lock has broken","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2025 11:58 (System)<\/b>Ticket Created<\/p>

01\/05\/2025 13:27 (roy)<\/b>With Ian as had to gain access to front door as security lock was on.Once inside released tenant's and refixed door and security lock<\/p>

01\/05\/2025 13:29 (iain)<\/b>Gain entry to flat and kitchen.<\/p>

01\/05\/2025 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64259","activity_ticket_id":"59586","ticket_reference":"HDT60671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant stuck in the Kitchen as the lock has broken","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/05\/25","activity_end":"2025-05-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73638","activity_notes":"Tenant stuck in the Kitchen as the lock has broken","activity_timesheet":"2","ticket_notes_combined":"

01\/05\/2025 11:58 (System)<\/b>Ticket Created<\/p>

01\/05\/2025 13:27 (roy)<\/b>With Ian as had to gain access to front door as security lock was on.Once inside released tenant's and refixed door and security lock<\/p>

01\/05\/2025 13:29 (iain)<\/b>Gain entry to flat and kitchen.<\/p>

01\/05\/2025 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64260","activity_ticket_id":"59587","ticket_reference":"HDT60672","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Floor Box\/Damage","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/25","activity_end":"2025-05-02 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73639","activity_notes":"Floor Box\/Damage","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 09:22 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 09:52 (alan)<\/b>Test data point in floor box to confirm that data cable suppling box was not damaged All found to be working correctly <\/p>

02\/05\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64261","activity_ticket_id":"59514","ticket_reference":"HDT60599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Light in Fridge.","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/25","activity_end":"2025-05-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73640","activity_notes":"Faulty Light in Fridge.This will require a LED lamp.","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 09:48 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 09:52 (carly)<\/b>Access requested for 11am Wednesday 23rd April.<\/p>

22\/04\/2025 09:56 (carly)<\/b>Access requested for 1pm Wednesday 23rd April.<\/p>

22\/04\/2025 09:58 (carly)<\/b>As per Alan this will require an LED lamp.<\/p>

23\/04\/2025 14:37 (roy)<\/b>Repkaced bulb with LED bulb but started flashing.Purchased another bulb and this seemed ok<\/p>

23\/04\/2025 15:55 (jane)<\/b>(Ticket Closed)<\/p>

25\/04\/2025 13:56 (carly)<\/b>After speaking with Alan and the fridge still being broken I have sent an email request to Repair Aid to see when they will be able to attend.<\/p>

02\/05\/2025 10:02 (carly)<\/b>(Ticket Re-Opened)<\/p>

02\/05\/2025 10:04 (carly)<\/b>Repair Aid returning Tuesday 6th May.<\/p>

06\/05\/2025 13:04 (roy)<\/b>With Repair Aid<\/p>

07\/05\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64262","activity_ticket_id":"59514","ticket_reference":"HDT60599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Light in Fridge.","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/05\/25","activity_end":"2025-05-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73641","activity_notes":"Faulty Light in Fridge.This will require a LED lamp.","activity_timesheet":null,"ticket_notes_combined":"

22\/04\/2025 09:48 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 09:52 (carly)<\/b>Access requested for 11am Wednesday 23rd April.<\/p>

22\/04\/2025 09:56 (carly)<\/b>Access requested for 1pm Wednesday 23rd April.<\/p>

22\/04\/2025 09:58 (carly)<\/b>As per Alan this will require an LED lamp.<\/p>

23\/04\/2025 14:37 (roy)<\/b>Repkaced bulb with LED bulb but started flashing.Purchased another bulb and this seemed ok<\/p>

23\/04\/2025 15:55 (jane)<\/b>(Ticket Closed)<\/p>

25\/04\/2025 13:56 (carly)<\/b>After speaking with Alan and the fridge still being broken I have sent an email request to Repair Aid to see when they will be able to attend.<\/p>

02\/05\/2025 10:02 (carly)<\/b>(Ticket Re-Opened)<\/p>

02\/05\/2025 10:04 (carly)<\/b>Repair Aid returning Tuesday 6th May.<\/p>

06\/05\/2025 13:04 (roy)<\/b>With Repair Aid<\/p>

07\/05\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64263","activity_ticket_id":"59543","ticket_reference":"HDT60628","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16913 - Replacement integrated dishwasher ","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/25","activity_end":"2025-05-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73642","activity_notes":"Replacement integrated dishwasher ","activity_timesheet":"2","ticket_notes_combined":"

23\/04\/2025 16:55 (jane)<\/b>Repair Aid ordering new Bosch SMV4HVX00G dishwasher <\/p>

02\/05\/2025 09:23 (jane)<\/b>Requested access for Tuesday 6th or Wednesday 7th May <\/p>

02\/05\/2025 10:07 (carly)<\/b>Repair Aid attending Tuesday 6th May.<\/p>

02\/05\/2025 10:10 (carly)<\/b>Please use keys for access.<\/p>

06\/05\/2025 11:56 (roy)<\/b>With Repair Aid<\/p>

06\/05\/2025 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64264","activity_ticket_id":"59588","ticket_reference":"HDT60673","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler Issues","ticket_address_1":"Flat 1","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/05\/25","activity_end":"2025-05-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73643","activity_notes":"Boiler Issues","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 11:09 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 11:10 (carly)<\/b>Tenant home for access.<\/p>

06\/05\/2025 09:59 (michaelk)<\/b>Attended site to investigate boiler temperature issue. The boiler is kettling when in operation. I tried tonreduce this by adjusting temperature settings however the boiler will require descaling with a possible limescale device being fitted to help this particular problem. 2hrs labour 105<\/p>

06\/05\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64265","activity_ticket_id":"59074","ticket_reference":"HDT60159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3093","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3093","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"27\/06\/25","activity_end":"2025-06-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73644","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

21\/02\/2025 16:26 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 11:27 (jane)<\/b>Wednesday 26th March 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street Thursday 27th March 13-15 Tavistock Street 17-21 Tavistock Street 34 Wellington Street <\/p>

14\/04\/2025 13:22 (jane)<\/b>Continuing with roof clearances on Tuesday 15th April 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

16\/04\/2025 10:46 (jane)<\/b>Requested access for Tuesday 22nd April for 23-25 Garrick Street - Flat 930 & 31 St Martins Lane - Keys for main front door 79 St Martins Lane - Flat 577-78 St Martins Lane - Access to Flat 1 and 232-34 Cranbourn Street - Access to Flat 555-58 St Martins Lane - Access to Flat 1<\/p>

22\/04\/2025 10:50 (jane)<\/b>Requested access for Friday 25th April for 26 Rose Street - Access required to Flat 3 44a and 44b Floral Street - Access 1st floor office\/44b, access Flat 1 4 New Row and 13 Goodwins Court Access via Flat 3 8 New Row Small rear roof via Flat 2 and roof via Flat 3 13 New Row Flat B39 King Street -Flat 5<\/p>

24\/04\/2025 15:19 (jane)<\/b>Requested access for Monday 28th April 55-58 St Martins Lane - Access required into Flat 1 9am 13 New Row - Access required into Flat 2 10:30am 43 Chandos Place - Access required into Flat 3 12noon44B Floral Street - Access required into Flat 1 1:30pm 31 St Martins Lane - Access required to Flat 3pm Tuesday 29th April 34 Tavistock Street - Access required to Office 9am 30 Wellington Street - Access required to top Floor office 10:30am 36-38 Tavistock Street - Access required to top floor flat 12noon 32 Wellington Street - Access required to Flat 6 1:30pm 38 Wellington Street - Access required toTownhouse 3pm <\/p>

25\/04\/2025 13:27 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - requested access awaiting confirmation13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - requested access awaiting confirmation44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation<\/p>

25\/04\/2025 13:28 (carly)<\/b>34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - requested access awaiting confirmation38 Wellington Street Access required to Townhouse 3pm this is a vacant flat keys can be collected with security<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

25\/04\/2025 16:48 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am - use management keys from security 13 New RowAccess required into Flat 2 10:30am - requested access awaiting confirmation43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form security44B Floral StreetAccess required into Flat 1 1:30pm access not available31 St Martins Lane Access required to Flat3pm - requested access awaiting confirmation Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security 38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE<\/p>

28\/04\/2025 10:15 (carly)<\/b>55-58 St Martins Lane Access required into Flat 1 9am -use management keys from security 13 New RowAccess required into Flat 2 10:30am - most likely tenant will not be at home - use management keys 43 Chandos PlaceAccess required into Flat 3 12noon - use only door code to access the flat (do not use door key). Collet key to the main building form securityWaiting for tenant to provide code. 44B Floral StreetAccess required into Flat 1 1:30pm access not available 31 St Martins Lane Access required to Flat3pm - Tenant will provide access Please do call Julius 30 mins before arrival 07415457281.<\/p>

28\/04\/2025 10:15 (carly)<\/b>Tuesday 29th April 34 Tavistock StreetAccess required to Office 9am - requested access awaiting confirmation 30 Wellington StreetAccess required to top Floor office10:30am - This is vacant unit key can be collected from security 36-38 Tavistock StreetAccess required to top floor flat12noon requested access awaiting confirmation 32 Wellington StreetAccess required to Flat 61:30pm - use a management key from security Note from tenant: "Can you please ask them to take off their shoes while they are in the flat? I'm assuming since it's Reddan they know where they're going."38 Wellington Street Access required to Townhouse 3pm requested access awaiting confirmation UPDATE <\/p>

02\/05\/2025 11:36 (jane)<\/b>Approximately 3 or 4 roofs need to be re-booked<\/p>

05\/06\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/02\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64266","activity_ticket_id":"59589","ticket_reference":"HDT60674","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/JH\/16921 - Exposing works and replacement bath mixer tap ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 7","cs_id":"3119","cs_address_2":"23-25 Montagu Street ","cs_town":"London","cs_postcode":"W1H 7EZ","ticket_client_site":"3119","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/25","activity_end":"2025-05-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73645","activity_notes":"Exposing works and replacement bath mixer tap ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2025 10:38 (carly)<\/b>Access requested for Friday 16th May at 9am.<\/p>

09\/05\/2025 13:33 (carly)<\/b>Please cancel any visits scheduled.As per Rajinder.<\/p>

15\/05\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64267","activity_ticket_id":"59590","ticket_reference":"HDT60675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate all window restrictors.","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/25","activity_end":"2025-05-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73646","activity_notes":"Reinstate all window restrictors.The tenant have removed most restrictors therefore can you please arrange for them to reinstate all missing restrictors.","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 12:38 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 12:47 (carly)<\/b>Iain to provide a list of all installed restrictors.<\/p>

02\/05\/2025 16:05 (iain)<\/b>Window restrictors.<\/p>

02\/05\/2025 16:05 (iain)<\/b>Window restrictors.<\/p>

06\/05\/2025 13:21 (jane)<\/b>Window restrictors on order <\/p>

21\/05\/2025 09:11 (carly)<\/b>Access requested for today Wednesday 21st May.<\/p>

21\/05\/2025 09:48 (carly)<\/b>Tenant unavailable today, this is now confirmed for Friday 30th May 12pm.Tenant will be home for access.<\/p>

30\/05\/2025 13:54 (roy)<\/b>Fitted 12 window restrictors <\/p>

30\/05\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64268","activity_ticket_id":"59592","ticket_reference":"HDT60677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"4th Floor Flat 1, 62 Shaftesbury Avenue - please arrange for an engineer to properly check and repair the wardrobe sliding door.","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/05\/25","activity_end":"2025-05-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73647","activity_notes":"4th Floor Flat 1, 62 Shaftesbury Avenue - please arrange for an engineer to properly check and repair the wardrobe sliding door.For After 10am on 6th May I think we had this problem a few times already but was not fixed properly.Can they suggest what is best going forward.Please collect keys from my office for access.","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 13:47 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 13:49 (jane)<\/b>For After 10am on 6th May Please collect keys from Lilian's office for access.<\/p>

06\/05\/2025 13:12 (travis)<\/b>Attended and inspected all sliding cupboard door latches,Repaired one top latch and refitted all doors,Lubricated running track and tested.<\/p>

06\/05\/2025 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64269","activity_ticket_id":"59593","ticket_reference":"HDT60678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/25","activity_end":"2025-05-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73648","activity_notes":"To carry out full gas compliance testing and PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 13:53 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 11:41 (carly)<\/b>Confirmed for Thursday 22nd May, tenant to provide access.<\/p>

26\/05\/2025 09:17 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/05\/2025 09:17 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/05\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64270","activity_ticket_id":"59594","ticket_reference":"HDT60679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Residential door frame repairs ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/05\/25","activity_end":"2025-05-02 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73649","activity_notes":"Residential door frame repairs ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 15:35 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 16:00 (iain)<\/b>Temporary repair to door frame.<\/p>

06\/05\/2025 07:59 (alan)<\/b>Temp repair to door frame <\/p>

06\/05\/2025 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64271","activity_ticket_id":"59594","ticket_reference":"HDT60679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Residential door frame repairs ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/05\/25","activity_end":"2025-05-02 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73650","activity_notes":"Residential door frame repairs ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 15:35 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 16:00 (iain)<\/b>Temporary repair to door frame.<\/p>

06\/05\/2025 07:59 (alan)<\/b>Temp repair to door frame <\/p>

06\/05\/2025 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64272","activity_ticket_id":"59525","ticket_reference":"HDT60610","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of repairs ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/06\/25","activity_end":"2025-06-11 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73651","activity_notes":"Blind on order tenant can provide access on Wednesday from 2.30pm","activity_timesheet":"2","ticket_notes_combined":"

22\/04\/2025 16:07 (System)<\/b>Ticket Created<\/p>

22\/04\/2025 16:08 (jane)<\/b>Requested access for Wednesday 23rd April at 9am <\/p>

23\/04\/2025 09:19 (jane)<\/b>Client coming back to us with dates convenient for the tenant <\/p>

23\/04\/2025 09:38 (carly)<\/b>Tenant can provide access on Friday 25th April but please call Lilian on arrival as she would like to attend with you.<\/p>

25\/04\/2025 11:05 (iain)<\/b>Bathroom floor details passed to office.Intrumiscent strip and blind on order.Replacement mastic to shower tray when I return with above.Overhauled sections of decking.<\/p>

30\/04\/2025 10:17 (jane)<\/b>Black roller blind on order - 5 working days <\/p>

30\/04\/2025 15:57 (jane)<\/b>Requested access for Thursday lunchtime 1st May to fit the new door seals and mastic the shower tray <\/p>

01\/05\/2025 09:13 (jane)<\/b>Client would like Friday 2nd May, we have requested access for midday <\/p>

01\/05\/2025 09:21 (jane)<\/b>Confirmed access for around noon on Friday 2nd May, buzz on the door for access, tenant will be home <\/p>

02\/05\/2025 15:59 (iain)<\/b>Shower tray mastic and intrumiscent strip..<\/p>

29\/05\/2025 09:38 (jane)<\/b>New blind received, to program in <\/p>

06\/06\/2025 12:02 (carly)<\/b>Access requested for Wednesday 11th June at 9am.<\/p>

06\/06\/2025 16:02 (jane)<\/b>Tenant can provide access on Wednesday 11th June from 2.30pm<\/p>

12\/06\/2025 09:16 (iain)<\/b>Supply and fit new blind, disposing of old.<\/p>

12\/06\/2025 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64273","activity_ticket_id":"59595","ticket_reference":"HDT60680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16943 - External fire escape tread repairs ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/25","activity_end":"2025-05-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73652","activity_notes":"External fire escape tread repairs ","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 16:36 (jane)<\/b>Client has said :This is fine. I will need to liaise with tenants prior to the work so please liaise so I can give advance warning. Can it also be early due to the fire escape issue that Mike alluded to. <\/p>

08\/05\/2025 11:27 (carly)<\/b>Access requested Friday 9th May at 9am.<\/p>

08\/05\/2025 15:33 (carly)<\/b>Client still unable to contact Tenant to confirm for Friday 9th May.Access now requested for Tuesday 13th May at 9am.<\/p>

09\/05\/2025 09:10 (carly)<\/b>Access confirmed for Tuesday 13th May at 9am.<\/p>

09\/05\/2025 16:11 (travis)<\/b>Attended above property and met with Anthony to work out what is required for works to steel stairs.<\/p>

13\/05\/2025 12:30 (travis)<\/b>Grind off existing seized bolts to steel fire escape stairs above manhole for access,Refitted stair treads using new fixings with 8mm bolt head for easier removal in future.<\/p>

13\/05\/2025 13:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64274","activity_ticket_id":"59596","ticket_reference":"HDT60681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16942 - South Service Yard - Floor Plates","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/25","activity_end":"2025-05-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73653","activity_notes":"South Service Yard - Floor Plates","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 16:38 (jane)<\/b>Client has said : We will need to discuss best time for the work. Best AM from 8am. Not Wednesdays. <\/p>

08\/05\/2025 11:26 (carly)<\/b>Access requested Monday 12th May at 9am.<\/p>

08\/05\/2025 11:50 (carly)<\/b>Access confirmed for Monday 12th May but tenant as requested you arrive at 8am as the bins will still be outside.<\/p>

12\/05\/2025 12:06 (travis)<\/b>Refxed steel floor plates in bin store using heavy gauge stainless steel screws to prevent future rusting in wet area.<\/p>

12\/05\/2025 15:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64275","activity_ticket_id":"59597","ticket_reference":"HDT60682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Major drainage issue-shower & kitchen ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/25","activity_end":"2025-05-06 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73654","activity_notes":"Major drainage issue-shower & kitchen ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 09:33 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 11:24 (roy)<\/b>Cleared blockage and testedAll ok<\/p>

06\/05\/2025 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64276","activity_ticket_id":"59598","ticket_reference":"HDT60683","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor (3rd toilet cubicle sink blocked) | Basement disabled shower floor drain blocked","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/25","activity_end":"2025-05-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73655","activity_notes":"3rd floor (3rd toilet cubicle sink blocked) | Basement disabled shower floor drain blocked","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 09:36 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 15:36 (roy)<\/b>Shower unblocked but not able to do 3rd floor sink as John didn't want cables running across the officeReturn tomorrow morning at 7<\/p>

07\/05\/2025 07:44 (roy)<\/b>Returnd and unblocked hand basin<\/p>

07\/05\/2025 08:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64277","activity_ticket_id":"59599","ticket_reference":"HDT60684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with wardrobe sliding doors ","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/25","activity_end":"2025-05-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73656","activity_notes":"Issue with wardrobe sliding doors Tenant home for access on Wednesday morning 7th May ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 10:16 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 10:18 (jane)<\/b>Tenant home for access on Wednesday morning 7th May <\/p>

07\/05\/2025 09:47 (travis)<\/b>Attended and found heavy sliding wardrobe door top runner to have come disattetched and all doors out of alignment ,leaving gaps at either bottom or top when doors are closed.Removed all doors (4), and started afresh levelling runners and refitted all doors,locked into position and tested.<\/p>

07\/05\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64278","activity_ticket_id":"59600","ticket_reference":"HDT60685","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"MDR\/JH\/16926 - Entrance flooring ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/07\/25","activity_end":"2025-07-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73657","activity_notes":"Entrance flooring For 9am on Monday 28th July client has said Naoko will be here at 9:00am. The main door will be locked. Please advise the team to use the service door on the left side of the building and ring the bell located to the left of that door when they arrive.My mobile number is 07725 039 596 for any urgent matters.","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 10:23 (jane)<\/b>Could you please let me know the scheduled date for the workFor your information, the restaurant will be closed on the following dates:Tuesday, 6th MayMonday, 12th MayMonday, 19th MayTuesday, 27th MayIf any of these dates are when you plan to carry out the work, please let us know, and we can arrange to be there to open the door.<\/p>

10\/07\/2025 16:27 (jane)<\/b>Requested access for Monday 14th July <\/p>

11\/07\/2025 11:34 (jane)<\/b>Confirmed for Monday 28th July <\/p>

24\/07\/2025 11:42 (jane)<\/b>Attending at 9am on Monday 28th July <\/p>

24\/07\/2025 15:26 (jane)<\/b>For 9am on Monday 28th July client has said Naoko will be here at 9:00am. The main door will be locked. Please advise the team to use the service door on the left side of the building and ring the bell located to the left of that door when they arrive.My mobile number is 07725 039 596 for any urgent matters.<\/p>

28\/07\/2025 15:56 (travis)<\/b>Entrance tiling works.<\/p>

28\/07\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64279","activity_ticket_id":"59601","ticket_reference":"HDT60686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer dryer door not opening.","ticket_address_1":"Flat 2","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/05\/25","activity_end":"2025-05-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73658","activity_notes":"Washer dryer door not opening. I have also found and pulled the emergency release cord and that doesnt do anything. I have attempted to open the door by prying it, but the handle just popped off. so there definitely seems to be an issue\/error with the machine itself. let me know next steps once you have had a chance to review.","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2025 10:33 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 14:54 (jane)<\/b>Requested access for Thursday, 8th of May in the morning 8-12pm<\/p>

06\/05\/2025 15:11 (jane)<\/b>Confirmed for Thursday, 8th of May in the morning 8-12pm, collect keys but knock first <\/p>

08\/05\/2025 12:16 (roy)<\/b>With Repair AidNew handle needed<\/p>

09\/05\/2025 14:11 (carly)<\/b>Quote accepted and parts on order with Repair Aid, they will inform us when the parts arrive.156:80<\/p>

19\/05\/2025 10:08 (carly)<\/b>Access requested for Repair Aid for Tuesday 20th May, to complete final repairs.<\/p>

19\/05\/2025 10:55 (carly)<\/b>Please use keys for access.<\/p>

19\/05\/2025 13:56 (carly)<\/b>Repair Aid will attend between 9am and 2pm.<\/p>

20\/05\/2025 16:58 (roy)<\/b>With Repair AidAll ok<\/p>

21\/05\/2025 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64280","activity_ticket_id":"59602","ticket_reference":"HDT60687","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, out of hours, flush for the toilet is stuck and it is continuously flushing ","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/25","activity_end":"2025-05-06 12:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73659","activity_notes":"Emergency call-out, out of hours, flush for the toilet is stuck and it is continuously flushing ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2025 10:47 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64281","activity_ticket_id":"59603","ticket_reference":"HDT60688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16938 - Replacement timber plinth housing shower tray ","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/25","activity_end":"2025-08-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73660","activity_notes":"Replacement timber plinth housing shower tray ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 15:47 (jane)<\/b>Requested access to Thursday 26th June <\/p>

17\/06\/2025 11:53 (carly)<\/b>Follow up email sent requesting access for Thursday 26th June.<\/p>

20\/06\/2025 10:15 (jane)<\/b>Waiting on another dates from the client<\/p>

26\/06\/2025 09:46 (jane)<\/b>Chased client for a date <\/p>

15\/07\/2025 11:00 (carly)<\/b>Access requested for Tuesday 29th July at 1pm.<\/p>

15\/07\/2025 12:15 (carly)<\/b>Access confirmed for Friday 1st August 11am-3pm.<\/p>

01\/08\/2025 12:51 (travis)<\/b>Replacement of shower tray plinth in upvc,mastic seals to all edges.<\/p>

01\/08\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64282","activity_ticket_id":"59604","ticket_reference":"HDT60689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16929 - Replacement timber plinth housing shower tray ","ticket_address_1":"Flat 2.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/25","activity_end":"2025-07-10 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73661","activity_notes":"Replacement timber plinth housing shower tray ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 15:47 (jane)<\/b>Requested access to Thursday 26th June <\/p>

17\/06\/2025 11:53 (carly)<\/b>Follow up email sent requesting access for Thursday 26th June.<\/p>

20\/06\/2025 10:16 (jane)<\/b>Waiting on another dates from the client<\/p>

26\/06\/2025 09:46 (jane)<\/b>Chased client for a date <\/p>

10\/07\/2025 11:46 (travis)<\/b>Removed damaged timber plinth to bottom of shower tray and replaced with upvc cladding, securing in place with construction adhesive and applied mastic to all edges.<\/p>

10\/07\/2025 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64283","activity_ticket_id":"59605","ticket_reference":"HDT60690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16928 - Replacement timber plinth housing shower tray ","ticket_address_1":"Flat 3.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.01","cs_id":"1026","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1026","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/25","activity_end":"2025-08-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73662","activity_notes":"Replacement timber plinth housing shower tray ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 11:31 (jane)<\/b>Requested access for Friday 13th June <\/p>

11\/06\/2025 15:46 (jane)<\/b>Requested access for Wednesday 25th June <\/p>

17\/06\/2025 11:47 (carly)<\/b>Follow up email sent requesting access for Wednesday 25th June.<\/p>

20\/06\/2025 10:14 (jane)<\/b>Waiting on another dates from the client<\/p>

26\/06\/2025 09:46 (jane)<\/b>Chased client for a date <\/p>

15\/07\/2025 10:54 (carly)<\/b>Access requested for Tuesday 29th July at 11am.<\/p>

15\/07\/2025 12:14 (carly)<\/b>Access confirmed for Wednesday 30th July 11am-3pm.<\/p>

31\/07\/2025 10:27 (jane)<\/b>No access - To propose another date <\/p>

04\/08\/2025 11:49 (carly)<\/b>Access requested for Tuesday 5th August at 11am.<\/p>

05\/08\/2025 14:05 (jane)<\/b>Confirmed for Friday 8th August at 11am <\/p>

08\/08\/2025 12:51 (travis)<\/b>Replacement plinth to shower tray.<\/p>

08\/08\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64284","activity_ticket_id":"59606","ticket_reference":"HDT60691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16939 - Replacement timber plinth housing shower tray ","ticket_address_1":"Flat 3.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/25","activity_end":"2025-07-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73663","activity_notes":"Replacement timber plinth housing shower tray ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 11:31 (jane)<\/b>Requested access for Friday 13th June <\/p>

11\/06\/2025 15:46 (jane)<\/b>Requested access for Wednesday 25th June <\/p>

17\/06\/2025 11:49 (carly)<\/b>Follow up email sent, requesting access on Wednesday 25th June.<\/p>

20\/06\/2025 10:15 (jane)<\/b>Waiting on another dates from the client<\/p>

26\/06\/2025 09:45 (jane)<\/b>Chased client for a date <\/p>

10\/07\/2025 11:42 (travis)<\/b>Removed old timber plinth to bottom of shower tray and replaced with upvc cladding,Sealed all edges to prevent water ingress.<\/p>

10\/07\/2025 11:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64285","activity_ticket_id":"59607","ticket_reference":"HDT60692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16927 - Replacement timber plinth housing shower tray ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/25","activity_end":"2025-07-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73664","activity_notes":"Replacement timber plinth housing shower tray ","activity_timesheet":"1","ticket_notes_combined":"

11\/06\/2025 11:32 (jane)<\/b>Requested access for Friday 13th June <\/p>

11\/06\/2025 15:46 (jane)<\/b>Requested access for Wednesday 25th June <\/p>

17\/06\/2025 11:52 (carly)<\/b>Follow up email sent requesting access for Wednesday 25th June.<\/p>

20\/06\/2025 10:14 (jane)<\/b>Waiting on another dates from the client<\/p>

26\/06\/2025 09:46 (jane)<\/b>Chased client for a date <\/p>

27\/06\/2025 12:41 (carly)<\/b>Access confirmed for Thursday 10th July 8am.<\/p>

10\/07\/2025 11:04 (travis)<\/b>Apartment 3.03 is occupied (short term let),So I was asked to carry out works in apartments 2.02 & 3.02.Removed damaged shower plinth boards to both properties, replaced timber behind to achieve correct depth,Fitted new cut to size upvc plinths using construction adhesive, and applied mastic to all edges to prevent water ingress.Cleared rubbish from site and cleaned work areas.<\/p>

15\/07\/2025 10:51 (carly)<\/b>Access requested for Tuesday 29th July at 9am.<\/p>

15\/07\/2025 12:16 (carly)<\/b>Access confirmed for Friday 1st August 11am-3pm.<\/p>

01\/08\/2025 14:18 (travis)<\/b>Removed old rotting timbers to bases of showers and replaced with 10mm plywood,and finished with bull nose upvc,mastic sealed all joints,X1 bathroom,X1 en suite.<\/p>

01\/08\/2025 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64286","activity_ticket_id":"59608","ticket_reference":"HDT60693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16930 - Repairs to stair stringers ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"13\/05\/25","activity_end":"2025-05-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73665","activity_notes":"Repairs to stair stringers ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 11:28 (carly)<\/b>Access requested for Friday 9th May at 1pm.<\/p>

07\/05\/2025 10:53 (carly)<\/b>Access confirmed for Tuesday 13th May at 11am.Please ring Adriana upon arrival.<\/p>

07\/05\/2025 11:35 (carly)<\/b>House keeper will provide access.<\/p>

18\/05\/2025 18:33 (jack)<\/b>Done 110<\/p>

19\/05\/2025 12:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64287","activity_ticket_id":"59563","ticket_reference":"HDT60648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working.","ticket_address_1":"Flat 4","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/05\/25","activity_end":"2025-05-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73666","activity_notes":"Washing machine not working.Its not draining properly. They think it's the pump.collect keys for access for today ","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2025 13:29 (System)<\/b>Ticket Created<\/p>

28\/04\/2025 13:30 (carly)<\/b>Have emailed Repair Aid, requesting engineer.<\/p>

30\/04\/2025 11:58 (carly)<\/b>Repair Aid attending Wednesday 30th April. <\/p>

01\/05\/2025 11:11 (jane)<\/b>New pump on order - requested a lead-time <\/p>

06\/05\/2025 11:39 (jane)<\/b>Attending today to fit new pump <\/p>

06\/05\/2025 12:59 (jane)<\/b>Fitting new pump and carbon brushes today to washer \/ dryer <\/p>

06\/05\/2025 13:05 (roy)<\/b>With Repair Aid<\/p>

07\/05\/2025 15:40 (jane)<\/b>Repair Aid re-attending Thursday 8th May in the morning as washer\/dryer is still not working Keys for access <\/p>

08\/05\/2025 10:57 (carly)<\/b>Repair aid cancelled as per Lilians request, as this is now working.<\/p>

08\/05\/2025 12:13 (roy)<\/b>Cancelled Machine working<\/p>

14\/05\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64288","activity_ticket_id":"59609","ticket_reference":"HDT60694","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water.","ticket_address_1":"Flat 3","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 3","cs_id":"2192","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/25","activity_end":"2025-05-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73667","activity_notes":"No hot water.The boiler is fine, may be the thermostat inside the shower.","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 11:53 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 12:01 (carly)<\/b>Please access with keys.<\/p>

07\/05\/2025 07:28 (michaelk)<\/b>Attended site to investigate hot water problem to the shower. The actual issue was no running water through the shower, however all the other outlets were fully operational. I stripped down the shower and removed both thermostatic and diverter cartridges, looking for potential blockages\/faults. Whilst these were removed, I measured the dimmensions so we could match replacements. The diverter cartridge was ordered, however the thermostatic cartridge was out of stock. We will return to replace the diverter cartridge and re-test. 3hrs labour 155<\/p>

08\/05\/2025 09:30 (carly)<\/b>Access confirmed Thursday 8th May at 1pm, please use management keys.<\/p>

09\/05\/2025 06:51 (michaelk)<\/b>Attended site to replace the diverter cartidge previously found to be faulty. I have ordered a replacement handle and have temporarily fitted a standard handle to allow the shower to operate. I will return tonreplacw the correct handle. 2hrs labour plus parts, total 222.90 ex vat.<\/p>

12\/05\/2025 10:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64289","activity_ticket_id":"59610","ticket_reference":"HDT60695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Essenta First Floor - experiencing a \"power cut\" in the corridor\/Women's toilets","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/05\/25","activity_end":"2025-05-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73668","activity_notes":"Essenta First Floor - experiencing a "power cut" in the corridor\/Women's toilets","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 11:54 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 11:55 (jane)<\/b>Engineer attending within the hour <\/p>

07\/05\/2025 07:45 (alan)<\/b>Call-out to investigate lights not working on rear staircase and toilets Faulty found to be emergency light test being carried out <\/p>

07\/05\/2025 08:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64290","activity_ticket_id":"59611","ticket_reference":"HDT60696","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water. Stove will not light.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/25","activity_end":"2025-05-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73669","activity_notes":"No hot water.Stove will not light, Tenant has to light it with a match.","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 12:07 (System)<\/b>Ticket Created<\/p>

07\/05\/2025 07:32 (michaelk)<\/b>Attended site to investigate hot water issue. Found the boiler on low system pressure. Re-pressurised and inspected boiler internal parts and exposed system joints. No leaks were found and the fault history confirmed that the pressure issue happened over a 24hr period, so wasn't a reoccurring problem.1hr labour 55Note; i need to return to check the hob.<\/p>

08\/05\/2025 07:22 (michaelk)<\/b>Attended site to investigate the hob ignition. The control fuse was found blown, which was replaced and left in full working order. 1hr labour 55<\/p>

08\/05\/2025 09:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64291","activity_ticket_id":"59612","ticket_reference":"HDT60697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Extractor Fan","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/25","activity_end":"2025-05-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73670","activity_notes":"Faulty Extractor Fan.The tenant reports that it is very loud and doesn't seem to be operating effectively. ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 12:28 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 12:29 (carly)<\/b>Access requested for Wednesday 7th May at 9am.<\/p>

06\/05\/2025 12:52 (carly)<\/b>Access confirmed for Wednesday 7th May at 9am, property is vacant in the morning.<\/p>

09\/05\/2025 14:37 (alan)<\/b>Investigate noise coming from bathroom extraction systemFault fans be bearing gone in extraction fan quote for replacement<\/p>

12\/05\/2025 09:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64292","activity_ticket_id":"59613","ticket_reference":"HDT60698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damaged Door Handle.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/05\/25","activity_end":"2025-05-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73671","activity_notes":"Damaged Door Handle.","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 12:40 (System)<\/b>Ticket Created<\/p>

07\/05\/2025 11:51 (travis)<\/b>Attended above unit and found large brass pull handle to be separated from main door,Tightened up all internal fittings in handle and on glass door, refitted brass handle and locked in place with brass retaining screws.<\/p>

07\/05\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64293","activity_ticket_id":"59566","ticket_reference":"HDT60651","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16915 - Replacement of light fittings ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/25","activity_end":"2025-05-07 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73672","activity_notes":"Replacement of light fittings ","activity_timesheet":"2","ticket_notes_combined":"

30\/04\/2025 11:38 (jane)<\/b>Starting the lighting replacements on Friday 2nd May, once we receive the remainder of lights to continue on Wednesday 7th May <\/p>

02\/05\/2025 13:58 (jane)<\/b>Continuing with the light replacements on Tuesday 6th May <\/p>

03\/05\/2025 17:27 (alan)<\/b>Quoted works <\/p>

06\/05\/2025 11:04 (jane)<\/b>(Ticket Closed)<\/p>

06\/05\/2025 13:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

09\/05\/2025 14:40 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 13:49 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 13:49 (alan)<\/b>Quoted works <\/p>

12\/05\/2025 16:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64294","activity_ticket_id":"59614","ticket_reference":"HDT60699","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 7th May and Thursday 8th May ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/05\/25","activity_end":"2025-05-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73673","activity_notes":"Handyman Services for Wednesday 7th May and Thursday 8th May ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2025 13:56 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 09:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64295","activity_ticket_id":"59601","ticket_reference":"HDT60686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer dryer door not opening.","ticket_address_1":"Flat 2","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/25","activity_end":"2025-05-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73674","activity_notes":"Collect keys but knock first Washer dryer door not opening. I have also found and pulled the emergency release cord and that doesnt do anything. I have attempted to open the door by prying it, but the handle just popped off. so there definitely seems to be an issue\/error with the machine itself. let me know next steps once you have had a chance to review.","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 10:33 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 14:54 (jane)<\/b>Requested access for Thursday, 8th of May in the morning 8-12pm<\/p>

06\/05\/2025 15:11 (jane)<\/b>Confirmed for Thursday, 8th of May in the morning 8-12pm, collect keys but knock first <\/p>

08\/05\/2025 12:16 (roy)<\/b>With Repair AidNew handle needed<\/p>

09\/05\/2025 14:11 (carly)<\/b>Quote accepted and parts on order with Repair Aid, they will inform us when the parts arrive.156:80<\/p>

19\/05\/2025 10:08 (carly)<\/b>Access requested for Repair Aid for Tuesday 20th May, to complete final repairs.<\/p>

19\/05\/2025 10:55 (carly)<\/b>Please use keys for access.<\/p>

19\/05\/2025 13:56 (carly)<\/b>Repair Aid will attend between 9am and 2pm.<\/p>

20\/05\/2025 16:58 (roy)<\/b>With Repair AidAll ok<\/p>

21\/05\/2025 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64296","activity_ticket_id":"59615","ticket_reference":"HDT60700","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16937 - New sliding door mechanism to patio door ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/06\/25","activity_end":"2025-06-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73675","activity_notes":"New sliding door mechanism to patio door ","activity_timesheet":null,"ticket_notes_combined":"

06\/05\/2025 15:17 (jane)<\/b>Instructed Twentytwenty to order the patio door mechanism <\/p>

15\/05\/2025 08:51 (jane)<\/b>Chased an update :Twentytwenty reply - we are waiting on the handles, I have emailed the manufactures and asked for a delivery date<\/p>

22\/05\/2025 09:52 (jane)<\/b>Chased TwenyTwenty for a date <\/p>

29\/05\/2025 09:21 (jane)<\/b>Chased TwentyTwenty Doors for a date <\/p>

30\/05\/2025 10:56 (jane)<\/b>The technician from Valfac can attend on Tuesday 24th June from 8am to fit the new part, waiting on confirmation <\/p>

30\/05\/2025 14:00 (jane)<\/b>Confirmed for Tuesday 24th June from 8am to fit the new part, tenant home for access <\/p>

25\/06\/2025 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64297","activity_ticket_id":"59616","ticket_reference":"HDT60701","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Hot water issue - For Wednesday 7th May between 1 and 2pm, tenant home ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/25","activity_end":"2025-05-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73676","activity_notes":"Hot water issue - For Wednesday 7th May between 1 and 2pm, tenant home ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 16:02 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 07:21 (michaelk)<\/b>Attended site to investigate reported hot water fault. Found the boiler on low pressure which was increased. Checked all visible pipework and radiators for leaks, none found. Checked the expansion vessel and prv and then ran the heating system observing the boiler pressure. No fault could be identified and as we have no fault history to rely on, this could just simply be a natural drop in pressure. Note; i will make a mental note of this callout.2hrs labour 105<\/p>

08\/05\/2025 09:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64298","activity_ticket_id":"59617","ticket_reference":"HDT60702","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To fit plinth and kitchen door ","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/25","activity_end":"2025-05-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73677","activity_notes":"To fit plinth and kitchen door ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 16:42 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 16:44 (jane)<\/b>Requested access for 11am on Wednesday 7th May <\/p>

06\/05\/2025 16:44 (jane)<\/b>For 11am on Wednesday 7th May - use management keys but knock first <\/p>

07\/05\/2025 15:41 (travis)<\/b>Attended above property and replaced damaged plinth,After numerous attempts of fitting the dishwasher integrated door I have found it constantly binding at the bottom,On closer inspection I think the base unit to the left has swollen following a leak and closed the gap for the door to open freely by approximately 5mm,Photos attached and I think I will have to revisit with Michael for a second opinion and a way to move forward.<\/p>

14\/05\/2025 13:13 (travis)<\/b>Movement of cupboard and decor panel to right of dishwasher to allow dishwasher swing door to open and close without binding on side of cupboards, altered and reinstated plinths,decor panel and skirting up stands.<\/p>

14\/05\/2025 13:13 (travis)<\/b>Movement of cupboard and decor panel to right of dishwasher to allow dishwasher swing door to open and close without binding on side of cupboards, altered and reinstated plinths,decor panel and skirting up stands.<\/p>

15\/05\/2025 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64299","activity_ticket_id":"59618","ticket_reference":"HDT60703","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new plinths in kitchen - vacant flat ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/05\/25","activity_end":"2025-05-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73678","activity_notes":"To supply and fit new plinths in kitchen - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 16:45 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 15:15 (travis)<\/b>Collection of kitchen plinths,Fitment at above property,Disposal of old plinths to tear of office.<\/p>

14\/05\/2025 15:03 (travis)<\/b>Upvc quadrant fitted to perimeter of kitchen breakfast bar and upvc flat joiner up stands between worktop and floor.<\/p>

14\/05\/2025 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64300","activity_ticket_id":"59619","ticket_reference":"HDT60704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance and PAT testing ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/05\/25","activity_end":"2025-05-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73679","activity_notes":"To carry out full gas compliance and PAT testing Vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 09:12 (System)<\/b>Ticket Created<\/p>

09\/05\/2025 06:39 (michaelk)<\/b>Completed full compliance testing 185<\/p>

12\/05\/2025 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64301","activity_ticket_id":"59569","ticket_reference":"HDT60654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water Issues. Low pressure.","ticket_address_1":"Top Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Top Floor","cs_id":"430","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"430","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/05\/25","activity_end":"2025-05-07 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73680","activity_notes":"Hot water Issues. Low pressure.repairing the boilers expansion vessel ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 10:17 (System)<\/b>Ticket Created<\/p>

29\/04\/2025 10:19 (carly)<\/b>Please enter with keys.<\/p>

30\/04\/2025 11:30 (michaelk)<\/b>Attended site to investigate hot water. Found that the hot water heater was tripped on high temperature, which was reset. The water heater is settling when used, so I would recommend replacing the heater and fitting a scale reducing device. 2hrs labour 105<\/p>

30\/04\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>

07\/05\/2025 09:43 (jane)<\/b>(Ticket Re-Opened)<\/p>

08\/05\/2025 07:17 (michaelk)<\/b>Attended site to drain down the boiler and to replace the faulty expansion vessel and prv. Completed work, vented the system on completion and left in full working order. 4hrs labour plus parts, total 289.80 ex vat.<\/p>

08\/05\/2025 09:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64302","activity_ticket_id":"59620","ticket_reference":"HDT60705","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Issue with ventilation System.","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/25","activity_end":"2025-05-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73681","activity_notes":"Issue with ventilation System.","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 10:23 (System)<\/b>Ticket Created<\/p>

07\/05\/2025 10:25 (carly)<\/b>Access requested for Monday 12th May at 9am.<\/p>

07\/05\/2025 15:16 (jane)<\/b>Confirmed for Monday 12th May at 9am - tenant will be home <\/p>

12\/05\/2025 10:20 (alan)<\/b>Investigate extraction systems in flat not work unit found to be faulty Quote for replacement <\/p>

12\/05\/2025 10:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64303","activity_ticket_id":"59621","ticket_reference":"HDT60706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16953 - Repairs to water heater ","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/25","activity_end":"2025-06-16 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73682","activity_notes":"Repairs to water heater ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 10:27 (carly)<\/b>Access requested for Monday 19th May at 9am.<\/p>

23\/05\/2025 10:41 (jane)<\/b>Client did not confirm the appointment, to re-book<\/p>

23\/05\/2025 11:21 (carly)<\/b>Access requested for Wednesday 4th June at 11am.<\/p>

02\/06\/2025 11:00 (carly)<\/b>Access requested again for Wednesday 4th June at 11am.<\/p>

03\/06\/2025 11:19 (carly)<\/b>Follow up request email sent.<\/p>

04\/06\/2025 09:46 (carly)<\/b>Access requested for Friday 20th June at 9am.<\/p>

04\/06\/2025 10:07 (carly)<\/b>Confirmed access for Friday 20th June at 9am.<\/p>

12\/06\/2025 13:08 (jane)<\/b>Confirmed for Monday 16th June when we have access for the leak too (keys for access) <\/p>

17\/06\/2025 06:29 (michaelk)<\/b>Attended site to draindown the unvented cylinder, clean out deposits and to replace both heating elements. Completed work, re-assembled cylinder on completion and recommissioned. 599 ex vat.<\/p>

17\/06\/2025 08:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64304","activity_ticket_id":"59622","ticket_reference":"HDT60707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16954 - Repairs to water heater ","ticket_address_1":"Flat 1","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/05\/25","activity_end":"2025-05-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73683","activity_notes":"Repairs to water heater ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 10:36 (carly)<\/b>Access requested for Monday 19th May at 9am.<\/p>

16\/05\/2025 10:36 (carly)<\/b>Sorry Access requested for 11am on Monday 19th May.<\/p>

16\/05\/2025 10:50 (carly)<\/b>Vacant property, access confirmed for Monday 19th May.<\/p>

19\/05\/2025 09:34 (carly)<\/b>Mike will now be attending on Tuesday 20th May, due to a delay in parts arriving.<\/p>

21\/05\/2025 07:35 (michaelk)<\/b>Attended site and carried out quoted works. Replaced both heating elements to the unvented cylinder. Whilst drained we cleaned out all of the scale deposits. Filled and tested leaving in full working order. <\/p>

21\/05\/2025 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64305","activity_ticket_id":"59623","ticket_reference":"HDT60708","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Ventilation System.","ticket_address_1":"Flat 101, 6 Mercers Walk","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 101, 6 Mercers Walk","cs_id":"3121","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"3121","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/25","activity_end":"2025-05-16 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73684","activity_notes":"Ventilation System.The ventilation unit in the above flat is making a strange noise, I have attached a video here.","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 11:22 (System)<\/b>Ticket Created<\/p>

07\/05\/2025 11:24 (carly)<\/b>Access requested for Monday 12th May at 11am.<\/p>

08\/05\/2025 11:53 (carly)<\/b>Tenant is unable to do Monday 12th May. They have requested Friday 16th May, awaiting confirmation of a 9am start.<\/p>

15\/05\/2025 13:59 (jane)<\/b>Confirmed for 9am on Friday 16th May <\/p>

19\/05\/2025 06:53 (alan)<\/b>Investigate noise coming from ventilation unit in flat faulty found to be the bearing on motor Quote for replacement <\/p>

19\/05\/2025 12:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64306","activity_ticket_id":"59624","ticket_reference":"HDT60709","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No power to water heater ","ticket_address_1":"Flat 2, Wellington Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2, Wellington Court ","cs_id":"3027","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3027","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/05\/25","activity_end":"2025-05-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73685","activity_notes":"No power to water heater ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 11:28 (System)<\/b>Ticket Created<\/p>

09\/05\/2025 14:29 (alan)<\/b>Investigate no power to water heater Faulty for to be fuse spur suppling the water heater Replaced fuse spur, tested and left working <\/p>

12\/05\/2025 09:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64307","activity_ticket_id":"59625","ticket_reference":"HDT60710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rear Staircase Shower.","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/05\/25","activity_end":"2025-05-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73686","activity_notes":"Rear Staircase Shower.77-78 St Martins Lane there are two issues to the showers at the rear staircase. Access either through 2nd floor office or through the external black door next to 79 St Martins Lane. 2nd floor shower water does not drain down. Just in case check 1st floor shower too. 1st floor shower the door does not lock. The dead bolt knob is not working ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 11:32 (System)<\/b>Ticket Created<\/p>

07\/05\/2025 14:23 (roy)<\/b>Cleared what I thought was a blockage but it blocked again.Found access panel then found that there was a sani flow and had no power.Once reset then all ok.Checked first floor shower , all okLock ok<\/p>

07\/05\/2025 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64308","activity_ticket_id":"59626","ticket_reference":"HDT60711","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16955 - New white double roller blinds ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/25","activity_end":"2025-05-29 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73687","activity_notes":"New white double roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 13:18 (jane)<\/b>To order 3No double roller blinds <\/p>

07\/05\/2025 13:35 (jane)<\/b>Blinds on order - anticipated dispatch date 03\/06\/2025<\/p>

28\/05\/2025 11:30 (carly)<\/b>Access requested for either Thursday 29th May at 11am or Friday 30th May at 9am.<\/p>

28\/05\/2025 15:19 (jane)<\/b>Tenant will be home on Thursday 29th May at 11am to give access <\/p>

29\/05\/2025 13:42 (travis)<\/b>Attended above property and removed all damaged blinds from both bedrooms,Fitted double roller blinds to x3 windows and disposal of old blinds.<\/p>

29\/05\/2025 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64309","activity_ticket_id":"59627","ticket_reference":"HDT60712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Monday 12th May ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/05\/25","activity_end":"2025-05-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73688","activity_notes":"Handyman Services for Monday 12th May ","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2025 13:39 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64310","activity_ticket_id":"59628","ticket_reference":"HDT60713","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 14th and Thursday 15th May ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"14\/05\/25","activity_end":"2025-05-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73689","activity_notes":"Handyman Services for Wednesday 14th and Thursday 15th May ","activity_timesheet":null,"ticket_notes_combined":"

07\/05\/2025 13:42 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64311","activity_ticket_id":"59629","ticket_reference":"HDT60714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16956 - Replacement water heater ","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/05\/25","activity_end":"2025-05-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73690","activity_notes":"Replacement water heater ","activity_timesheet":"2","ticket_notes_combined":"

07\/05\/2025 15:19 (jane)<\/b>M Keenan to order new water heater <\/p>

09\/05\/2025 11:02 (carly)<\/b>Access requested for Tuesday 20th May at 9am.Mike to order parts.<\/p>

09\/05\/2025 14:39 (carly)<\/b>Tenant unable to do Tuesday 20th May.Access now confirmed for Thursday 22nd May at 9am.<\/p>

26\/05\/2025 09:11 (michaelk)<\/b>Completed installation of the gas fired water heater. Commissioned and left in full working order. 1,652 ex vat.<\/p>

27\/05\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64312","activity_ticket_id":"59563","ticket_reference":"HDT60648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working.","ticket_address_1":"Flat 4","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"1221","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1221","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/25","activity_end":"2025-05-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73691","activity_notes":"Washing machine not working.Its not draining properly. They think it's the pump.","activity_timesheet":"2","ticket_notes_combined":"

28\/04\/2025 13:29 (System)<\/b>Ticket Created<\/p>

28\/04\/2025 13:30 (carly)<\/b>Have emailed Repair Aid, requesting engineer.<\/p>

30\/04\/2025 11:58 (carly)<\/b>Repair Aid attending Wednesday 30th April. <\/p>

01\/05\/2025 11:11 (jane)<\/b>New pump on order - requested a lead-time <\/p>

06\/05\/2025 11:39 (jane)<\/b>Attending today to fit new pump <\/p>

06\/05\/2025 12:59 (jane)<\/b>Fitting new pump and carbon brushes today to washer \/ dryer <\/p>

06\/05\/2025 13:05 (roy)<\/b>With Repair Aid<\/p>

07\/05\/2025 15:40 (jane)<\/b>Repair Aid re-attending Thursday 8th May in the morning as washer\/dryer is still not working Keys for access <\/p>

08\/05\/2025 10:57 (carly)<\/b>Repair aid cancelled as per Lilians request, as this is now working.<\/p>

08\/05\/2025 12:13 (roy)<\/b>Cancelled Machine working<\/p>

14\/05\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64313","activity_ticket_id":"59630","ticket_reference":"HDT60715","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Ventilation System.","ticket_address_1":"Flat 104, 6 Mercers Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 104, 6 Mercers Walk","cs_id":"3122","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/25","activity_end":"2025-05-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73692","activity_notes":"Ventilation System.They said the bathroom ventilation isnt turning on.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 09:37 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 09:38 (carly)<\/b>Access requested for Monday 12th May 1pm.<\/p>

08\/05\/2025 11:34 (carly)<\/b>Tenant is unable to do Monday 12th May.They have requested Friday 16th May, awaiting confirmation of a 9am start.<\/p>

08\/05\/2025 11:56 (carly)<\/b>Apologies please ignore the below note.Still awaiting access for Monday 12th May.<\/p>

09\/05\/2025 09:07 (carly)<\/b>Access now requested for Friday 16th May at 11am.<\/p>

09\/05\/2025 09:31 (carly)<\/b>Access confirmed for Friday 16th May. Tenant is aware you may arrive before 11am due to already being in the building.<\/p>

15\/05\/2025 14:00 (jane)<\/b>Confirmed for 11am on Friday 16th May <\/p>

19\/05\/2025 06:55 (alan)<\/b>Investigate ventilation unit in flat not working Tested thought and faulty found to be loose connection, repair tested, showed tenant how system worked and left working <\/p>

19\/05\/2025 12:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64314","activity_ticket_id":"59631","ticket_reference":"HDT60716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out.","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/25","activity_end":"2025-05-09 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73693","activity_notes":"2 Lights out in Common parts. 1st and 3rd floors","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 11:30 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 12:51 (roy)<\/b>Replaced bulbs<\/p>

13\/05\/2025 11:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64315","activity_ticket_id":"59632","ticket_reference":"HDT60717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_id":"2980","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/25","activity_end":"2025-05-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73694","activity_notes":"Lights out: 1 wall light & 1 wall light incorrect colour.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 11:32 (System)<\/b>Ticket Created<\/p>

09\/05\/2025 10:40 (roy)<\/b>Replace 2 x G9 capsulesReplace 1 x GU10<\/p>

12\/05\/2025 10:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64316","activity_ticket_id":"59633","ticket_reference":"HDT60718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/25","activity_end":"2025-05-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73695","activity_notes":"3 Lights out on ground floor.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 11:36 (System)<\/b>Ticket Created<\/p>

09\/05\/2025 10:23 (roy)<\/b>Replaced 3 x bulbs<\/p>

13\/05\/2025 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64317","activity_ticket_id":"59634","ticket_reference":"HDT60719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen blinds to be removed and stain on the kitchen flooring needs to be removed\/looked at.","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/05\/25","activity_end":"2025-05-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73696","activity_notes":"Kitchen blinds to be removed and stain on the kitchen flooring needs to be removed\/looked at.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 13:40 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 13:42 (carly)<\/b>Access requested for Friday 9th May at 1pm.Property vacant.<\/p>

09\/05\/2025 10:46 (travis)<\/b>Attended above property and removed kitchen blind, disposed off,Purchased stain\/grease remover and cleaned problem area in kitchen,Measured for new blinds in living room and bedroom, email with dimensions sent separately.<\/p>

12\/05\/2025 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64318","activity_ticket_id":"59634","ticket_reference":"HDT60719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen blinds to be removed and stain on the kitchen flooring needs to be removed\/looked at.","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/05\/25","activity_end":"2025-05-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73697","activity_notes":"Kitchen blinds to be removed and stain on the kitchen flooring needs to be removed\/looked at.Mastic also needs to be fixed.","activity_timesheet":null,"ticket_notes_combined":"

08\/05\/2025 13:40 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 13:42 (carly)<\/b>Access requested for Friday 9th May at 1pm.Property vacant.<\/p>

09\/05\/2025 10:46 (travis)<\/b>Attended above property and removed kitchen blind, disposed off,Purchased stain\/grease remover and cleaned problem area in kitchen,Measured for new blinds in living room and bedroom, email with dimensions sent separately.<\/p>

12\/05\/2025 09:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64319","activity_ticket_id":"59635","ticket_reference":"HDT60720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16911 - Full redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/05\/25","activity_end":"2025-05-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73698","activity_notes":"Full redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 16:01 (carly)<\/b>Access requested for Monday 19th May at 9am.<\/p>

23\/05\/2025 10:43 (jack)<\/b>Done<\/p>

23\/05\/2025 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64320","activity_ticket_id":"59636","ticket_reference":"HDT60721","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Lock has dropped.","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/25","activity_end":"2025-05-08 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73699","activity_notes":"Lock has dropped on 17-19 at the back of Dr Martins.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 16:31 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 16:32 (carly)<\/b>Roy is aware and attending now.<\/p>

08\/05\/2025 18:10 (roy)<\/b>Checked lock and everything seems ok.Randall had left site but icouldnt see what was wrong<\/p>

12\/05\/2025 10:24 (michael)<\/b>(Ticket Closed)<\/p>

14\/05\/2025 16:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2025 16:50 (jane)<\/b>Engineer re-attending, further issue with lock <\/p>

14\/05\/2025 17:05 (roy)<\/b>Lock still playing up.Removed lock and took it to foxes.They replaced the curtain inside the lock as it was worn and partly broken.All ok now<\/p>

15\/05\/2025 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64321","activity_ticket_id":"59637","ticket_reference":"HDT60722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/05\/25","activity_end":"2025-05-08 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73700","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 16:42 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 16:48 (carly)<\/b>Please use keys for access but if any problems please use the following codes.building code: 3050enter safe next to the lift on GF : 2853#<\/p>

08\/05\/2025 18:14 (roy)<\/b>On arrival I ran kitchen sink. One minute hot water came throughChecked hand basi and nice and hot.Tenants came back and 4 adults in flatThey said there wasn't enough hot water for each of them.Spoke to Michael and he said it wasn't enough and that they would need cylinders reheat the waterAll seems ok<\/p>

12\/05\/2025 10:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64322","activity_ticket_id":"59638","ticket_reference":"HDT60723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repaint step.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/05\/25","activity_end":"2025-05-12 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73701","activity_notes":"Repaint step.Repaint the step at 2 Gerrard Place to comply with H&S. The yellow and black markings have worn away.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2025 12:07 (System)<\/b>Ticket Created<\/p>

09\/05\/2025 14:12 (carly)<\/b>Confirmed for Monday 12th May.<\/p>

12\/05\/2025 09:05 (travis)<\/b>Painted high visibility yellow paint to threshold nosing.<\/p>

12\/05\/2025 09:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64323","activity_ticket_id":"59639","ticket_reference":"HDT60724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Glass Damage.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/25","activity_end":"2025-05-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73702","activity_notes":"Glass Damage.Make safe and provide a quote to replace the glass. ","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2025 13:27 (System)<\/b>Ticket Created<\/p>

09\/05\/2025 13:28 (carly)<\/b>Roy is heading over now to have a look.<\/p>

09\/05\/2025 13:30 (carly)<\/b> Central Cross Seoul Plaza is Unit 4<\/p>

12\/05\/2025 07:34 (roy)<\/b>Glass door shatteredIt is safe but covered door with board just to look protected<\/p>

12\/05\/2025 10:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64324","activity_ticket_id":"59640","ticket_reference":"HDT60725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet Flush.","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/05\/25","activity_end":"2025-05-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73703","activity_notes":"Toilet Flush.Toilet at Catherine Street 27a, flat 1 (WC2B 5JS). The flush button does not seem to work properly. We had a similar problem when we moved in, and a maintenance man helped us. Could you please send someone today? We cannot flush, and having a functional toilet for the weekend would be nice.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2025 15:24 (System)<\/b>Ticket Created<\/p>

09\/05\/2025 15:32 (carly)<\/b>As per Edyta please use the intercom on arrival.<\/p>

09\/05\/2025 16:13 (carly)<\/b>If you were unable to gain access please contact the tenant direct to arrange access for this evening.+45 26 33 69 01<\/p>

09\/05\/2025 16:15 (travis)<\/b>Attended above property as instructed at 16.00 repair toilet flush, found tenants to be out,Spoke to office,job passed to Roy.<\/p>

13\/05\/2025 12:36 (carly)<\/b>Access confirmed for today 13th May, tenant home to provide access.<\/p>

13\/05\/2025 15:27 (roy)<\/b>Michael Keenan gave me parts but in the end I had to purchase new siphon and push button.Fitted and testedAll working ok<\/p>

13\/05\/2025 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64326","activity_ticket_id":"59618","ticket_reference":"HDT60703","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To supply and fit new plinths in kitchen - vacant flat ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/05\/25","activity_end":"2025-05-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73705","activity_notes":"To supply and fit new plinths in kitchen - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

06\/05\/2025 16:45 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 15:15 (travis)<\/b>Collection of kitchen plinths,Fitment at above property,Disposal of old plinths to tear of office.<\/p>

14\/05\/2025 15:03 (travis)<\/b>Upvc quadrant fitted to perimeter of kitchen breakfast bar and upvc flat joiner up stands between worktop and floor.<\/p>

14\/05\/2025 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64327","activity_ticket_id":"59642","ticket_reference":"HDT60727","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Hot Water issues.","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/05\/25","activity_end":"2025-05-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73706","activity_notes":"Hot Water issues.The electric water tank in our shower is not working. When we turn on the water, it stays on for 1 minute max and water stops running after that. In that 1 minute the water gets uncontrollably hot and the water pressure is very weak.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 11:20 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 11:20 (carly)<\/b>Access requested for Monday 12th May 2-3pm.<\/p>

12\/05\/2025 13:55 (carly)<\/b>Access confirmed for today 12th May<\/p>

12\/05\/2025 20:32 (michaelk)<\/b>Attended site to investigate reported hot water issues. Found that the electric shower in the bathroom was the cause. A replacement shower is required after stripping and inspection. 2hrs labour 105<\/p>

14\/05\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64328","activity_ticket_id":"59641","ticket_reference":"HDT60726","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Blockage Issues.","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/05\/25","activity_end":"2025-05-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73707","activity_notes":"Blockage Issues.Blockage in kitchen sink and waste system.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 10:32 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 11:24 (carly)<\/b>Access requested for Monday 12th May PM.<\/p>

14\/05\/2025 09:46 (jane)<\/b>Arrived on site for a blocked sink,We were shown to the kitchen area where the sinks were clear but when tested backed up instantly,Used the mechanical hand machine full 25ft down waste pipe clearing and cleaning any debris or obstructions with in the pipework,Pulled back and reattached pipework ready for testing, filled and ran sink multiple times to see going away with ease,All clear and free flowing,<\/p>

15\/05\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>

16\/05\/2025 15:47 (iain)<\/b>Ground floor blocked sinks. Unable to clear, office informed.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64329","activity_ticket_id":"59643","ticket_reference":"HDT60728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilets\/ Plumbing.","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/05\/25","activity_end":"2025-05-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73708","activity_notes":"Toilets\/ Plumbing.The issue seems to have re-emerged. The sink is backed up with the same goopy black liquid and there is a little bit of new seepage from under the sink. The sink hasnt been used and it seems the foul water just came up from inside the building as before. Luckily it seems less of it came up so far but I guess it may only be a matter of time before it worsens? Would be glad to be able to use my sink and get rid of this gross disturbance and smell ASAP so help appreciated thank you. One good thing is that the bathroom doesnt to have been affect this time so far at least.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 11:37 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 11:39 (carly)<\/b>London Drainage will be attending today Monday 12th May.<\/p>

14\/05\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>

16\/05\/2025 15:48 (iain)<\/b>In attendance with London drainage.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64330","activity_ticket_id":"59643","ticket_reference":"HDT60728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilets\/ Plumbing.","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/05\/25","activity_end":"2025-05-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73709","activity_notes":"Toilets\/ Plumbing.The issue seems to have re-emerged. The sink is backed up with the same goopy black liquid and there is a little bit of new seepage from under the sink. The sink hasnt been used and it seems the foul water just came up from inside the building as before. Luckily it seems less of it came up so far but I guess it may only be a matter of time before it worsens? Would be glad to be able to use my sink and get rid of this gross disturbance and smell ASAP so help appreciated thank you. One good thing is that the bathroom doesnt to have been affect this time so far at least.","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2025 11:37 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 11:39 (carly)<\/b>London Drainage will be attending today Monday 12th May.<\/p>

14\/05\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>

16\/05\/2025 15:48 (iain)<\/b>In attendance with London drainage.<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64331","activity_ticket_id":"59644","ticket_reference":"HDT60729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher tripping Electrics.","ticket_address_1":"Flat 4","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 4","cs_id":"3114","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3114","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/25","activity_end":"2025-05-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73710","activity_notes":"Dishwasher tripping Electrics.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 13:48 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 13:50 (carly)<\/b>Access requested for Tuesday 13th May at 10am.<\/p>

12\/05\/2025 14:26 (carly)<\/b>Access confirmed for Tuesday 13th May at 10am.<\/p>

12\/05\/2025 14:27 (carly)<\/b>Access via Terry on site - Building Manager.<\/p>

14\/05\/2025 08:01 (alan)<\/b>Look at dishwasher I believe its the element not work appliance engine needed Might be best to quote for new appliance as its has need problematic before this, see attached photo for details <\/p>

14\/05\/2025 13:11 (jane)<\/b>Arranging for Repair Aid to attend <\/p>

15\/05\/2025 10:49 (jane)<\/b>Requested access for Friday 16th April - between 12 and 6pm - For Repair Aid <\/p>

15\/05\/2025 11:44 (jane)<\/b>Confirmed for Friday 16th April - between 12 and 6pm - For Repair Aid - Terry Concierge will give access <\/p>

20\/05\/2025 09:56 (jane)<\/b>Dispenser assembly and drain pump on order <\/p>

22\/05\/2025 10:08 (jane)<\/b>Requested access for Wednesday, 28\/05, to complete the repair<\/p>

22\/05\/2025 15:51 (jane)<\/b>Attending on 4th of June between 12pm and 6pm <\/p>

23\/05\/2025 10:48 (jane)<\/b>Tenant has confirmed for 4th of June between 12pm and 6pm, They have asked if you can call the tenant 1 hour before attending to prepare the kitchen area Name KasiaTel 07864002659<\/p>

05\/06\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64332","activity_ticket_id":"59645","ticket_reference":"HDT60730","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Damaged Fire Exit Light.","ticket_address_1":"18 Stoney Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9AD","cs_address_1":"18 Stoney Street ","cs_id":"3022","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 9AD","ticket_client_site":"3022","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/05\/25","activity_end":"2025-05-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73711","activity_notes":"Damaged Fire Exit Light.We think it has been knocked, and the magnetic connection has been damaged. ","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 13:59 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 14:01 (carly)<\/b>Access confirmed for Tuesday 13th May.We will have a staff member on site from 7am, manager will be on site from 9am. The address is Arch 213, 18 Stoney Street, SE1 9AD - door will be open from 7am. Please note that the broken light is at the top of the stairs, we have ladders on site if you need. <\/p>

13\/05\/2025 08:45 (alan)<\/b>Re fix fire exit Running man sign on 1st floor by staircase<\/p>

13\/05\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64333","activity_ticket_id":"59646","ticket_reference":"HDT60731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent Call out - Toilets Leaking.","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/25","activity_end":"2025-06-06 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73712","activity_notes":"Urgent Call out - Toilets LeakingFlat 2.1 & 2.2, 52 Shaftesbury AveBoth toilets leaking and not flushingIt will require access panels to be cutContact to arrange access is Joshua from Urban Chiq 0740 770 5805","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2025 14:15 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 05:41 (michaelk)<\/b>Attended site to investigate faults with the concealed cisterns, internal.parts. A replacement inlet valve and control block is required to correct faults. Parts have been identified and ordered. 2hrs labour 105<\/p>

16\/05\/2025 10:58 (carly)<\/b>Still waiting for parts.<\/p>

29\/05\/2025 09:28 (jane)<\/b>Chased engineer, still waiting on the parts <\/p>

02\/06\/2025 11:13 (carly)<\/b>Parts now arrived.Access requested for Wednesday 4th June at 9am.<\/p>

03\/06\/2025 11:20 (carly)<\/b>Follow up request email sent.<\/p>

04\/06\/2025 10:35 (carly)<\/b>Access requested for Tuesday 24th June at 10am.<\/p>

23\/06\/2025 13:32 (carly)<\/b>Follow up email sent, requesting access for Tuesday 24th June.<\/p>

23\/06\/2025 13:50 (carly)<\/b>Access confirmed for Tuesday 24th June.<\/p>

25\/06\/2025 06:43 (michaelk)<\/b>Attended site to replace the syphon and linkage arm to the concealed toilet. Tested operation and left in full working order. 2hrs labour plus parts 181.80 ex vat.<\/p>

25\/06\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64334","activity_ticket_id":"59647","ticket_reference":"HDT60732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent Call out - Toilets Leaking.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/25","activity_end":"2025-06-06 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73713","activity_notes":"Urgent Call out - Toilets Leaking.Flat 2.1 & 2.2, 52 Shaftesbury AveBoth toilets leaking and not flushingIt will require access panels to be cutContact to arrange access is Joshua from Urban Chiq 0740 770 5805","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2025 14:16 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 05:42 (michaelk)<\/b>Attended site to investigate the concealed cistern and to source the required parts. A replacement syphon and control block is required, parts have been sourced and ordered. 1hr labour 55<\/p>

16\/05\/2025 10:59 (carly)<\/b>Still waiting on parts.<\/p>

29\/05\/2025 09:29 (jane)<\/b>Chased engineer, still waiting on the parts <\/p>

02\/06\/2025 11:16 (carly)<\/b>Parts are now in.Access requested for Wednesday 4th June at 10am.<\/p>

03\/06\/2025 11:20 (carly)<\/b>Follow up request email sent.<\/p>

04\/06\/2025 10:37 (carly)<\/b>Access requested for Tuesday 24th June at 10am.<\/p>

18\/06\/2025 11:08 (jane)<\/b>Attending today to the toilet repairs <\/p>

19\/06\/2025 07:42 (michaelk)<\/b>Attended site to replace cistern components and to leave in full working order. Replaced the inlet valve, hose and syphon to leave fully operational. 250.60 ex vat.<\/p>

19\/06\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64335","activity_ticket_id":"59648","ticket_reference":"HDT60733","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light switch on cooker extraction hood has broke.","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/05\/25","activity_end":"2025-05-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73714","activity_notes":"Light switch on cooker extraction hood has broke.","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2025 15:14 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64336","activity_ticket_id":"59649","ticket_reference":"HDT60734","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler Not Working after power cut.","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/25","activity_end":"2025-05-12 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73715","activity_notes":"Boiler Not Working after power cut.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 15:55 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 16:00 (carly)<\/b>Access requested for Tuesday 13th May first thing.<\/p>

12\/05\/2025 16:10 (carly)<\/b>Access confirmed for 9am Tuesday 13th May.Tenant will be home.<\/p>

13\/05\/2025 05:37 (alan)<\/b>Following power cut test power to boiler due to boiler not working, fault found to be with the boiler Mike K to attend <\/p>

14\/05\/2025 05:55 (michaelk)<\/b>Attended site to investigate boiler failure. Checked the power supply and the internal control fuse, as we had no boiler display. The fault was identified as the control pcb. A replacement pcb was fitted from van stock and the boiler was reinstated and left in full working order. 2hrs labour plus pa<\/p>

14\/05\/2025 06:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64337","activity_ticket_id":"59649","ticket_reference":"HDT60734","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler Not Working after power cut.","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/05\/25","activity_end":"2025-05-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73716","activity_notes":"Boiler Not Working after power cut.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 15:55 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 16:00 (carly)<\/b>Access requested for Tuesday 13th May first thing.<\/p>

12\/05\/2025 16:10 (carly)<\/b>Access confirmed for 9am Tuesday 13th May.Tenant will be home.<\/p>

13\/05\/2025 05:37 (alan)<\/b>Following power cut test power to boiler due to boiler not working, fault found to be with the boiler Mike K to attend <\/p>

14\/05\/2025 05:55 (michaelk)<\/b>Attended site to investigate boiler failure. Checked the power supply and the internal control fuse, as we had no boiler display. The fault was identified as the control pcb. A replacement pcb was fitted from van stock and the boiler was reinstated and left in full working order. 2hrs labour plus pa<\/p>

14\/05\/2025 06:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64338","activity_ticket_id":"59650","ticket_reference":"HDT60735","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"No power to building.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/05\/25","activity_end":"2025-05-12 17:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73717","activity_notes":"No power to building.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 16:05 (System)<\/b>Ticket Created<\/p>

13\/05\/2025 05:36 (alan)<\/b>Following power cut, reset all tripped circuits and ensure all power is working correctly <\/p>

13\/05\/2025 05:36 (alan)<\/b>Following power cut, reset all tripped circuits and ensure all power is working correctly <\/p>

13\/05\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64339","activity_ticket_id":"59651","ticket_reference":"HDT60736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Re - paint. Kitchen.","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"21\/05\/25","activity_end":"2025-05-21 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73718","activity_notes":"Re - paint. Kitchen.The uncoded team has contacted me regarding previous works in their kitchen. The damage was caused by works being carried out on the roof. They did not have the right colour paint at the time, but now they have a supply of the correct colour.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 16:21 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 16:22 (carly)<\/b>Access requested for Friday 16th May at 9am<\/p>

14\/05\/2025 10:36 (carly)<\/b>Access now requested for Wednesday 21st May at 4pm.<\/p>

19\/05\/2025 13:58 (carly)<\/b>Access confirmed for Wednesday 21st May at 4pm.<\/p>

23\/05\/2025 10:43 (jack)<\/b>Done<\/p>

23\/05\/2025 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64340","activity_ticket_id":"59652","ticket_reference":"HDT60737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water leak.","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/25","activity_end":"2025-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73719","activity_notes":"Water leak.","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 16:24 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 16:30 (carly)<\/b>Access requested for Tuesday 13th May at 9am.<\/p>

12\/05\/2025 16:45 (carly)<\/b>Access confirmed for Tuesday 13th May at 9am.<\/p>

13\/05\/2025 09:19 (carly)<\/b>Building code :3050# Apartment lockbox code: 4033<\/p>

13\/05\/2025 10:56 (roy)<\/b>Not leaking at present but old leak on ceiling.Need access into flat 8.<\/p>

29\/05\/2025 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64341","activity_ticket_id":"59640","ticket_reference":"HDT60725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet Flush.","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/05\/25","activity_end":"2025-05-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73720","activity_notes":"Toilet Flush.Toilet at Catherine Street 27a, flat 1 (WC2B 5JS). The flush button does not seem to work properly. We had a similar problem when we moved in, and a maintenance man helped us. Could you please send someone today? We cannot flush, and having a functional toilet for the weekend would be nice.","activity_timesheet":"2","ticket_notes_combined":"

09\/05\/2025 15:24 (System)<\/b>Ticket Created<\/p>

09\/05\/2025 15:32 (carly)<\/b>As per Edyta please use the intercom on arrival.<\/p>

09\/05\/2025 16:13 (carly)<\/b>If you were unable to gain access please contact the tenant direct to arrange access for this evening.+45 26 33 69 01<\/p>

09\/05\/2025 16:15 (travis)<\/b>Attended above property as instructed at 16.00 repair toilet flush, found tenants to be out,Spoke to office,job passed to Roy.<\/p>

13\/05\/2025 12:36 (carly)<\/b>Access confirmed for today 13th May, tenant home to provide access.<\/p>

13\/05\/2025 15:27 (roy)<\/b>Michael Keenan gave me parts but in the end I had to purchase new siphon and push button.Fitted and testedAll working ok<\/p>

13\/05\/2025 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64342","activity_ticket_id":"59653","ticket_reference":"HDT60738","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak in the back of the shower.","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/25","activity_end":"2025-05-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73721","activity_notes":"Leak in the back of the shower.This is for Flat 9, 12 & 13.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2025 11:38 (System)<\/b>Ticket Created<\/p>

13\/05\/2025 12:57 (carly)<\/b>Attending with Nick.<\/p>

15\/05\/2025 06:23 (michaelk)<\/b>Attended site with nick to try to identify the cause of a leak into the shop unit. Using a camera there was no evidence found, however there was a 4 way branch that had been used but was on the wrong side of the access hatches. I would recommend that a further tile is removed that will give us a better view of the complete branch. 2hrs labour 105<\/p>

15\/05\/2025 13:20 (jane)<\/b>Updated client tiles needs to be removed, awaiting confirmation <\/p>

20\/05\/2025 10:33 (carly)<\/b>Access requested for Wednesday 21st May at 9am.<\/p>

22\/05\/2025 05:42 (michaelk)<\/b>Attended site to remove additional tiles in the bathroom to try to ascertain what is causing the leak below. The tiles and plywood were cut out, to allow us to see the other side of the soil stack. The leak appears to be beneath the four way branch which is below the suspended floor. There will need to be further opening up work to facilitate a repair. The area has been cleaned for the tenant. Note; Mike is attending site in the morning. 8hrs labour 405<\/p>

26\/05\/2025 09:30 (michaelk)<\/b>Re-attended site to break out the floor and wall to be able to pinpoint the cause of the leak. The area was cleared which showed us the travel of the water, which was actually between the floor tiles and the ditra matting.<\/p>

29\/05\/2025 11:29 (jane)<\/b>Re-attending today <\/p>

03\/06\/2025 08:10 (michaelk)<\/b>Attended site to replace the faulty cistern and to leave the toilet in full working order. We had a lot of difficulty fitting the new cistern but eventually completed the job with no further issues. Tested thoroughly on completion and left fully operational. 4hrs labour plus parts, total 329 ex vat.<\/p>

03\/06\/2025 11:43 (jane)<\/b>Sourcing tile replacements <\/p>

15\/07\/2025 10:40 (jane)<\/b>Requested access into Flat 9 to fit the new tile on Wednesday 23rd July <\/p>

15\/07\/2025 13:11 (jane)<\/b>Confirmed for Wednesday 23rd July at 9am - take keys but knock first <\/p>

23\/07\/2025 15:37 (travis)<\/b>Making good tiling works in bathroom.<\/p>

23\/07\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64343","activity_ticket_id":"59647","ticket_reference":"HDT60732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent Call out - Toilets Leaking.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/25","activity_end":"2025-06-18 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73722","activity_notes":"Urgent Call out - Toilets Leaking.Flat 2.1 & 2.2, 52 Shaftesbury AveBoth toilets leaking and not flushingIt will require access panels to be cutContact to arrange access is Joshua from Urban Chiq 0740 770 5805","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 14:16 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 05:42 (michaelk)<\/b>Attended site to investigate the concealed cistern and to source the required parts. A replacement syphon and control block is required, parts have been sourced and ordered. 1hr labour 55<\/p>

16\/05\/2025 10:59 (carly)<\/b>Still waiting on parts.<\/p>

29\/05\/2025 09:29 (jane)<\/b>Chased engineer, still waiting on the parts <\/p>

02\/06\/2025 11:16 (carly)<\/b>Parts are now in.Access requested for Wednesday 4th June at 10am.<\/p>

03\/06\/2025 11:20 (carly)<\/b>Follow up request email sent.<\/p>

04\/06\/2025 10:37 (carly)<\/b>Access requested for Tuesday 24th June at 10am.<\/p>

18\/06\/2025 11:08 (jane)<\/b>Attending today to the toilet repairs <\/p>

19\/06\/2025 07:42 (michaelk)<\/b>Attended site to replace cistern components and to leave in full working order. Replaced the inlet valve, hose and syphon to leave fully operational. 250.60 ex vat.<\/p>

19\/06\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64344","activity_ticket_id":"59646","ticket_reference":"HDT60731","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent Call out - Toilets Leaking.","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/25","activity_end":"2025-06-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73723","activity_notes":"Urgent Call out - Toilets LeakingFlat 2.1 & 2.2, 52 Shaftesbury AveBoth toilets leaking and not flushingIt will require access panels to be cutContact to arrange access is Joshua from Urban Chiq 0740 770 5805","activity_timesheet":"2","ticket_notes_combined":"

12\/05\/2025 14:15 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 05:41 (michaelk)<\/b>Attended site to investigate faults with the concealed cisterns, internal.parts. A replacement inlet valve and control block is required to correct faults. Parts have been identified and ordered. 2hrs labour 105<\/p>

16\/05\/2025 10:58 (carly)<\/b>Still waiting for parts.<\/p>

29\/05\/2025 09:28 (jane)<\/b>Chased engineer, still waiting on the parts <\/p>

02\/06\/2025 11:13 (carly)<\/b>Parts now arrived.Access requested for Wednesday 4th June at 9am.<\/p>

03\/06\/2025 11:20 (carly)<\/b>Follow up request email sent.<\/p>

04\/06\/2025 10:35 (carly)<\/b>Access requested for Tuesday 24th June at 10am.<\/p>

23\/06\/2025 13:32 (carly)<\/b>Follow up email sent, requesting access for Tuesday 24th June.<\/p>

23\/06\/2025 13:50 (carly)<\/b>Access confirmed for Tuesday 24th June.<\/p>

25\/06\/2025 06:43 (michaelk)<\/b>Attended site to replace the syphon and linkage arm to the concealed toilet. Tested operation and left in full working order. 2hrs labour plus parts 181.80 ex vat.<\/p>

25\/06\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64345","activity_ticket_id":"59654","ticket_reference":"HDT60739","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16920 - LED lighting basement Phase 2","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/25","activity_end":"2025-06-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73724","activity_notes":"LED lighting basement Phase 2For the evening of Friday 6th June and over the weekend of the 7th and 8th June ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 10:25 (jane)<\/b>Programmed in for the evening of Friday 6th June and over the weekend of the 7th and 8th June 2025<\/p>

09\/06\/2025 09:40 (alan)<\/b>Quoted works <\/p>

09\/06\/2025 11:53 (michael)<\/b>(Ticket Closed)<\/p>

13\/06\/2025 06:58 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64346","activity_ticket_id":"59655","ticket_reference":"HDT60740","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replacement bath\/hand basin waste and kitchen sink tap has a bit of movement","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/05\/25","activity_end":"2025-05-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73725","activity_notes":"Tenant moving in on the 21stReplacement bath\/hand basin waste.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2025 15:07 (System)<\/b>Ticket Created<\/p>

16\/05\/2025 15:51 (iain)<\/b>Supplied and fitted new basin waste.Bath waste on order.<\/p>

16\/05\/2025 15:57 (jane)<\/b>Bath waste and overflow on order - Email Sent<\/b><\/p>

16\/05\/2025 16:00 (jane)<\/b>Engineer collecting the part from suppliers tomorrow and fitting on Monday 19th May <\/p>

19\/05\/2025 16:07 (iain)<\/b>Repairs to bath waste and refixed kitchen taps.<\/p>

19\/05\/2025 16:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64347","activity_ticket_id":"59656","ticket_reference":"HDT60741","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/05\/25","activity_end":"2025-05-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73726","activity_notes":"No hot water and issue with filling loop.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2025 15:11 (System)<\/b>Ticket Created<\/p>

13\/05\/2025 15:30 (carly)<\/b>Access requested for 830\/9am for Wednesday 14th May.<\/p>

15\/05\/2025 06:19 (michaelk)<\/b>Attended site to investigate hot water issue. Found that the system pressure was unstale at the boiler when operated. The boiler was drained and the expansion vessel removed. I discharged the air and cleaned out the debris from the water connnection and re-fitted. Put the boiler into a vent cycle and left in full working order. 1hr labour 55<\/p>

15\/05\/2025 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64348","activity_ticket_id":"59657","ticket_reference":"HDT60742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16944 - Floor Refurbishment ","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/05\/25","activity_end":"2025-05-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73727","activity_notes":"Floor refurbishment ","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2025 12:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64349","activity_ticket_id":"59658","ticket_reference":"HDT60743","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16959 - Re-dec 2No: Walls","ticket_address_1":"14 Shelton Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JR","cs_address_1":"14 Shelton Street","cs_id":"3123","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JR","ticket_client_site":"3123","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"22\/05\/25","activity_end":"2025-05-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73728","activity_notes":"Re-dec 2No: Walls","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2025 15:43 (carly)<\/b>Access requested for Thursday 22nd May at 9am.<\/p>

23\/05\/2025 10:42 (jack)<\/b>Done<\/p>

23\/05\/2025 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64350","activity_ticket_id":"59659","ticket_reference":"HDT60744","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16960 - Replacement ventilation unit: ","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/07\/25","activity_end":"2025-07-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73729","activity_notes":"Replacement ventilation unit: ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2025 16:13 (carly)<\/b>Alan to order parts.<\/p>

29\/05\/2025 13:59 (jane)<\/b>Requested access for Monday morning 2nd June <\/p>

30\/05\/2025 11:12 (jane)<\/b>Confirmed for Monday morning 2nd June from 9am - tenant will give access <\/p>

04\/06\/2025 14:35 (alan)<\/b>Unable to fit order additional parts <\/p>

03\/07\/2025 14:55 (carly)<\/b>Access requested for Monday 7th July at 9am.<\/p>

03\/07\/2025 15:03 (carly)<\/b>Access requested for Wednesday 9th July at 9am.<\/p>

07\/07\/2025 15:04 (carly)<\/b>Follow up email sent for Wednesday 9th July at 9am.<\/p>

08\/07\/2025 09:12 (carly)<\/b>Confirmed for Wednesday 9th July.Tenant to provide access.<\/p>

10\/07\/2025 14:02 (alan)<\/b>Quoted works <\/p>

10\/07\/2025 17:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64351","activity_ticket_id":"59660","ticket_reference":"HDT60745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16958 - Electrical remedial works:","ticket_address_1":"Flat 3","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/05\/25","activity_end":"2025-05-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73730","activity_notes":"Electrical remedial works:","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2025 16:18 (carly)<\/b>Alan to order parts.<\/p>

16\/05\/2025 09:51 (carly)<\/b>Access requested for Tuesday 20th May at 9am.<\/p>

16\/05\/2025 10:42 (carly)<\/b>Access requested for Thursday 22nd May at 9am.<\/p>

16\/05\/2025 11:17 (carly)<\/b>Access requested for Monday 19th May at 9am.<\/p>

16\/05\/2025 11:21 (carly)<\/b>Access confirmed for Monday 19th May between 8-9am.Please contact Adriana on arrival, who will provide access codes.<\/p>

21\/05\/2025 10:43 (alan)<\/b>Quoted works <\/p>

21\/05\/2025 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64352","activity_ticket_id":"59661","ticket_reference":"HDT60746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/05\/25","activity_end":"2025-05-14 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73731","activity_notes":"To carry out EICR ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 09:15 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 15:35 (alan)<\/b>Electrical inspection <\/p>

15\/05\/2025 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64353","activity_ticket_id":"59662","ticket_reference":"HDT60747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Door Handle.","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/25","activity_end":"2025-05-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73732","activity_notes":"Broken Door Handle.","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 09:41 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 09:44 (carly)<\/b>Tenant home for access.<\/p>

14\/05\/2025 13:17 (roy)<\/b>Retightened handleAll ok<\/p>

14\/05\/2025 14:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64354","activity_ticket_id":"59663","ticket_reference":"HDT60748","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16922 - Replacement kitchen cupboards ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/06\/25","activity_end":"2025-06-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73733","activity_notes":"Replacement kitchen cupboards ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 10:42 (carly)<\/b>Jane ordering Kitchen cupboards.<\/p>

27\/05\/2025 11:47 (jane)<\/b>Kitchen cupboard doors on order - expected delivery date 11th June 2025<\/p>

04\/06\/2025 10:39 (jane)<\/b>To also apply mastic seal to kitchen worktop and check plinths etc Works need to be completed by 18th June<\/p>

11\/06\/2025 16:18 (jane)<\/b>Vacant property for Thursday 12th June <\/p>

13\/06\/2025 09:58 (iain)<\/b>Kitchen cupboard doors.<\/p>

13\/06\/2025 14:51 (travis)<\/b>Fitted replacement blind in living room.<\/p>

16\/06\/2025 14:58 (iain)<\/b>Replaced 7x kitchen cupboard doors, disposing of old.<\/p>

17\/06\/2025 10:09 (jack)<\/b>290.00<\/p>

17\/06\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64355","activity_ticket_id":"59664","ticket_reference":"HDT60749","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16952 - New tiled splashback","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/06\/25","activity_end":"2025-06-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73734","activity_notes":"Remove old tiled splash back to kitchen area and prepare area ready for tiling.","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2025 13:42 (jane)<\/b>Tiles on order - delivery date 27th May 2025<\/p>

02\/06\/2025 14:47 (travis)<\/b>Removed splashback tiles and prepared wall for tiling,Disposed off all rubbish,Fitted handrail.<\/p>

05\/06\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64356","activity_ticket_id":"59665","ticket_reference":"HDT60750","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16962 - Sand and Seal staircase:","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/05\/25","activity_end":"2025-05-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73735","activity_notes":"Sand and Seal staircase:","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2025 11:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64357","activity_ticket_id":"59666","ticket_reference":"HDT60751","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16920 - LED lighting basement Phase 2","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/25","activity_end":"2025-06-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73736","activity_notes":"LED lighting basement Phase 2","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2025 10:58 (carly)<\/b>Alan to order parts.<\/p>

14\/05\/2025 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64358","activity_ticket_id":"59667","ticket_reference":"HDT60752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant locked in the room ( Room 1)","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/25","activity_end":"2025-05-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73737","activity_notes":"Tenant locked in the room ( Room 1)","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 11:18 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 13:24 (roy)<\/b>Broken lock and cylinder.Replaced All ok<\/p>

14\/05\/2025 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64359","activity_ticket_id":"59668","ticket_reference":"HDT60753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To re-align decking.","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/25","activity_end":"2025-05-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73738","activity_notes":"To re-align decking.","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 11:45 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 11:47 (carly)<\/b>Access requested for Thursday 15th May at 9am.<\/p>

14\/05\/2025 14:28 (jane)<\/b>Confirmed for Friday 16th May at 9am, tenant to provide access <\/p>

16\/05\/2025 10:43 (travis)<\/b>Attended and found all composite decking to be out of alignment, bending where it was no longer on the joists below,Loosened all joining blocks, repositioned decking, cutting some boards to fit around the handrail brackets.Tightened up joining blocks to prevent boards moving in the future and cleaned off decking of old moss ect.<\/p>

16\/05\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64360","activity_ticket_id":"59669","ticket_reference":"HDT60754","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16965 - Replacement electric shower ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/05\/25","activity_end":"2025-05-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73739","activity_notes":"Replacement electric shower ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2025 11:56 (carly)<\/b>Mike Keenan to order parts.<\/p>

16\/05\/2025 12:44 (carly)<\/b>Access confirmed for Friday 16th May.Lee will be attending.<\/p>

20\/05\/2025 11:09 (jane)<\/b>Revised quotation to follow - When he tried to isolate the mains valve at high level, the valve was seized and couldn't be operated.No other isolation could be located, however we located the mains at low level behind the appliances and could freeze the pipework to install a valve, a revised cost will be submitted <\/p>

20\/05\/2025 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64361","activity_ticket_id":"59670","ticket_reference":"HDT60755","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16961 - Replacement light fittings.","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/25","activity_end":"2025-05-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73740","activity_notes":"Replacement light fittings.","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 12:17 (carly)<\/b>Alan to order parts, will call back to confirm how quickly he can get these.<\/p>

14\/05\/2025 12:45 (carly)<\/b>Confirmed with Alan and Sue for Thursday 15th May.<\/p>

15\/05\/2025 15:37 (alan)<\/b>Quoted works <\/p>

15\/05\/2025 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64362","activity_ticket_id":"59671","ticket_reference":"HDT60756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with door handle.","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/25","activity_end":"2025-05-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73741","activity_notes":"Issue with door handle.","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 12:34 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 13:19 (jane)<\/b>Collect keys but knock first <\/p>

14\/05\/2025 17:00 (roy)<\/b>Handle pulled off door.Replaced fixingsAll ok<\/p>

15\/05\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64363","activity_ticket_id":"59644","ticket_reference":"HDT60729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher tripping Electrics.","ticket_address_1":"Flat 4","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 4","cs_id":"3114","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3114","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/06\/25","activity_end":"2025-06-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73742","activity_notes":"Dishwasher tripping Electrics.","activity_timesheet":null,"ticket_notes_combined":"

12\/05\/2025 13:48 (System)<\/b>Ticket Created<\/p>

12\/05\/2025 13:50 (carly)<\/b>Access requested for Tuesday 13th May at 10am.<\/p>

12\/05\/2025 14:26 (carly)<\/b>Access confirmed for Tuesday 13th May at 10am.<\/p>

12\/05\/2025 14:27 (carly)<\/b>Access via Terry on site - Building Manager.<\/p>

14\/05\/2025 08:01 (alan)<\/b>Look at dishwasher I believe its the element not work appliance engine needed Might be best to quote for new appliance as its has need problematic before this, see attached photo for details <\/p>

14\/05\/2025 13:11 (jane)<\/b>Arranging for Repair Aid to attend <\/p>

15\/05\/2025 10:49 (jane)<\/b>Requested access for Friday 16th April - between 12 and 6pm - For Repair Aid <\/p>

15\/05\/2025 11:44 (jane)<\/b>Confirmed for Friday 16th April - between 12 and 6pm - For Repair Aid - Terry Concierge will give access <\/p>

20\/05\/2025 09:56 (jane)<\/b>Dispenser assembly and drain pump on order <\/p>

22\/05\/2025 10:08 (jane)<\/b>Requested access for Wednesday, 28\/05, to complete the repair<\/p>

22\/05\/2025 15:51 (jane)<\/b>Attending on 4th of June between 12pm and 6pm <\/p>

23\/05\/2025 10:48 (jane)<\/b>Tenant has confirmed for 4th of June between 12pm and 6pm, They have asked if you can call the tenant 1 hour before attending to prepare the kitchen area Name KasiaTel 07864002659<\/p>

05\/06\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64364","activity_ticket_id":"59672","ticket_reference":"HDT60757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16966 - Replacement blinds ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/07\/25","activity_end":"2025-07-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73743","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 14:23 (jane)<\/b>Blinds on order - anticipated dispatch date 10th June 2025<\/p>

06\/06\/2025 12:07 (carly)<\/b>Access requested for Wednesday 11th June at 11am.<\/p>

06\/06\/2025 12:30 (carly)<\/b>Access confirmed for Wednesday 11th June.Vacant property, please proceed with keys.<\/p>

06\/06\/2025 15:00 (jane)<\/b>Vacant property - Fitting Blinds on Monday 9th June <\/p>

09\/06\/2025 15:53 (iain)<\/b>Replacement blinds.<\/p>

09\/06\/2025 15:54 (iain)<\/b>(Flat 1 27 Lisle Street ) Brackets missing for lounge blinds.<\/p>

10\/06\/2025 10:15 (jane)<\/b>Requesting new brackets for Blinds 2 Go <\/p>

13\/06\/2025 11:20 (jane)<\/b>New brackets being posted from Blinds 2 Go, 3\/5 day lead-time <\/p>

26\/06\/2025 15:01 (jane)<\/b>Chased Blinds to Go with regards to the new brackets <\/p>

02\/07\/2025 16:17 (iain)<\/b>Replacement blinds.<\/p>

04\/07\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64365","activity_ticket_id":"59673","ticket_reference":"HDT60758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate Closet door","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/25","activity_end":"2025-05-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73744","activity_notes":"Reinstate Closet door","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 14:35 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 14:37 (jane)<\/b>For Friday morning 16th May at 9am, tenant to give access <\/p>

16\/05\/2025 13:59 (roy)<\/b>Reach wardrobe door hinges.2 x cupboardsEase and adjusted toilet seay<\/p>

16\/05\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64366","activity_ticket_id":"59674","ticket_reference":"HDT60759","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pagoda Seating repairs\/maintenance","ticket_address_1":"Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Newport Place","cs_id":"428","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"428","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/25","activity_end":"2025-05-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73745","activity_notes":"Pagoda Seating repairs\/maintenance","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 15:27 (System)<\/b>Ticket Created<\/p>

14\/05\/2025 15:29 (jane)<\/b>Attending on Thursday morning 15th May 2025<\/p>

15\/05\/2025 07:38 (travis)<\/b>Attended above area out of hours as requested,found numerous thread bars used to lock down steel and timber external seats to be missing.Left area and sourced new materials to repair,Returned and fitted new thread bars ,washers and nuts and tightened to required torque.Refitted loose hardwood slats where required.<\/p>

15\/05\/2025 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64367","activity_ticket_id":"59675","ticket_reference":"HDT60760","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16967 - Replacement cooker hood ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/05\/25","activity_end":"2025-05-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73746","activity_notes":"Replacement cooker hood ","activity_timesheet":null,"ticket_notes_combined":"

14\/05\/2025 16:36 (jane)<\/b>Instructed Repair Aid to order new cooker hood <\/p>

22\/05\/2025 08:42 (jane)<\/b>Requested access for today between 12 and 6pm <\/p>

22\/05\/2025 11:46 (jane)<\/b>Confirmed access for today via keys <\/p>

22\/05\/2025 15:28 (roy)<\/b>With Repair Aid<\/p>

23\/05\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64368","activity_ticket_id":"59636","ticket_reference":"HDT60721","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Lock has dropped.","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/05\/25","activity_end":"2025-05-14 18:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73747","activity_notes":"Lock has dropped on 17-19 at the back of Dr Martins.","activity_timesheet":"2","ticket_notes_combined":"

08\/05\/2025 16:31 (System)<\/b>Ticket Created<\/p>

08\/05\/2025 16:32 (carly)<\/b>Roy is aware and attending now.<\/p>

08\/05\/2025 18:10 (roy)<\/b>Checked lock and everything seems ok.Randall had left site but icouldnt see what was wrong<\/p>

12\/05\/2025 10:24 (michael)<\/b>(Ticket Closed)<\/p>

14\/05\/2025 16:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

14\/05\/2025 16:50 (jane)<\/b>Engineer re-attending, further issue with lock <\/p>

14\/05\/2025 17:05 (roy)<\/b>Lock still playing up.Removed lock and took it to foxes.They replaced the curtain inside the lock as it was worn and partly broken.All ok now<\/p>

15\/05\/2025 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64369","activity_ticket_id":"59676","ticket_reference":"HDT60761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Couple of door issues at Oseyo Unit 2 ","ticket_address_1":"Unit 2","ticket_address_2":"73-75 Charing Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/05\/25","activity_end":"2025-05-15 11:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73748","activity_notes":"Couple of door issues at Oseyo Unit 2 Front door: it is difficult to open and close the door and it makes noise when moving. It seems like some metal parts are bent. please see attached picture.Back door: the flush bolt lever disappeared.","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 09:19 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 12:31 (travis)<\/b>Attended and found glass shop entrance door to be out of alignment stopping the top lock from engaging,Also Bronx cladding needs to be straightened into place to prevent door binding once realigned,Main pull handle is also loose,Informed office that 20\/20 doors and windows will now be required to repair.<\/p>

15\/05\/2025 13:31 (jane)<\/b>Instructed TwentyTwenty doors to attend, waiting on a date <\/p>

22\/05\/2025 09:51 (jane)<\/b>Chased TwenyTwenty for a date <\/p>

23\/05\/2025 11:04 (carly)<\/b>Access requested for 20\/20 doors to attend mid morning on Monday 2nd June.<\/p>

23\/05\/2025 11:11 (carly)<\/b>Confirmed access for Monday 2nd June, 20\/20 doors have been informed.<\/p>

06\/06\/2025 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64370","activity_ticket_id":"59677","ticket_reference":"HDT60762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16963 - Full Re-decoration:","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/05\/25","activity_end":"2025-05-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73749","activity_notes":"Full Re-decoration:","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2025 09:55 (jane)<\/b>Vacant flat - note from client : We do not have a tenant yet and no viewings from the letting agents yet.<\/p>

05\/06\/2025 11:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64371","activity_ticket_id":"59678","ticket_reference":"HDT60763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16914 - Full redecoration ","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/05\/25","activity_end":"2025-05-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73750","activity_notes":"Full redecoration Confirmed with client, commencing redecoration works on 23rd May, works need to be completed by Thursday 29th May ready for the clean on Friday 30th May","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2025 09:58 (jane)<\/b>Advised client we would like to commence on Friday 23rd May <\/p>

15\/05\/2025 11:15 (jane)<\/b>Confirmed with client, commencing redecoration works on 23rd May, works need to be completed by Thursday 29th May ready for the clean on Friday 30th May <\/p>

28\/05\/2025 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64372","activity_ticket_id":"59679","ticket_reference":"HDT60764","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Tuesday the 20th May for a commercial handyman day","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"20\/05\/25","activity_end":"2025-05-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73751","activity_notes":"Tuesday the 20th May for a commercial handyman day","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2025 10:44 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64373","activity_ticket_id":"59680","ticket_reference":"HDT60765","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To inspect list of works in common parts with Lilian","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/25","activity_end":"2025-05-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73752","activity_notes":"To inspect list of works in common parts with Lilian ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 10:59 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 15:56 (roy)<\/b>Removal of a couple of signs and flower pots.Relocate one other sign<\/p>

15\/05\/2025 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64374","activity_ticket_id":"59681","ticket_reference":"HDT60766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issue and ceiling lighting in the bathroom (the lights are only working intermittently).","ticket_address_1":"Flat 1","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/05\/25","activity_end":"2025-05-15 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73753","activity_notes":"Management keys for access - for between 12 and 2pm today Hot water issue Over the weekend, we started having issues with our hot water (there is no hot water, unless we manually boost the boiler). ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 11:06 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 11:10 (jane)<\/b>Management keys for access today <\/p>

15\/05\/2025 15:37 (alan)<\/b>Investigate lights flickering in bathroom Repair loose connection to light fitting <\/p>

16\/05\/2025 11:41 (michaelk)<\/b>Attended site to inspect electric boiler. Found 13amp isolator faulty which was removed and replaced, leaving in full working order. 2hrs labour plus parts, total 111.99 ex vat.<\/p>

16\/05\/2025 12:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64375","activity_ticket_id":"59681","ticket_reference":"HDT60766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issue and ceiling lighting in the bathroom (the lights are only working intermittently).","ticket_address_1":"Flat 1","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/05\/25","activity_end":"2025-05-15 14:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73754","activity_notes":"Ceiling lighting in the bathroom (the lights are only working intermittently).Management keys for access ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 11:06 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 11:10 (jane)<\/b>Management keys for access today <\/p>

15\/05\/2025 15:37 (alan)<\/b>Investigate lights flickering in bathroom Repair loose connection to light fitting <\/p>

16\/05\/2025 11:41 (michaelk)<\/b>Attended site to inspect electric boiler. Found 13amp isolator faulty which was removed and replaced, leaving in full working order. 2hrs labour plus parts, total 111.99 ex vat.<\/p>

16\/05\/2025 12:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64376","activity_ticket_id":"59682","ticket_reference":"HDT60767","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To meet Charley to investigate leak in the middle of 39-40 St Martin's Lane - for 3pm today ","ticket_address_1":"39 St Martin's Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"39 St Martin's Lane ","cs_id":"3124","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"3124","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/25","activity_end":"2025-05-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73755","activity_notes":"To meet Charley to investigate leak in the middle of 39-40 St Martin's Lane - for 3pm today ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 13:13 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 15:55 (roy)<\/b>Roof leak but on side of no. 40<\/p>

15\/05\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64377","activity_ticket_id":"59653","ticket_reference":"HDT60738","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak in the back of the shower.","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/25","activity_end":"2025-05-29 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73756","activity_notes":"Leak in the back of the shower.This is for Flat 9, 12 & 13.","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2025 11:38 (System)<\/b>Ticket Created<\/p>

13\/05\/2025 12:57 (carly)<\/b>Attending with Nick.<\/p>

15\/05\/2025 06:23 (michaelk)<\/b>Attended site with nick to try to identify the cause of a leak into the shop unit. Using a camera there was no evidence found, however there was a 4 way branch that had been used but was on the wrong side of the access hatches. I would recommend that a further tile is removed that will give us a better view of the complete branch. 2hrs labour 105<\/p>

15\/05\/2025 13:20 (jane)<\/b>Updated client tiles needs to be removed, awaiting confirmation <\/p>

20\/05\/2025 10:33 (carly)<\/b>Access requested for Wednesday 21st May at 9am.<\/p>

22\/05\/2025 05:42 (michaelk)<\/b>Attended site to remove additional tiles in the bathroom to try to ascertain what is causing the leak below. The tiles and plywood were cut out, to allow us to see the other side of the soil stack. The leak appears to be beneath the four way branch which is below the suspended floor. There will need to be further opening up work to facilitate a repair. The area has been cleaned for the tenant. Note; Mike is attending site in the morning. 8hrs labour 405<\/p>

26\/05\/2025 09:30 (michaelk)<\/b>Re-attended site to break out the floor and wall to be able to pinpoint the cause of the leak. The area was cleared which showed us the travel of the water, which was actually between the floor tiles and the ditra matting.<\/p>

29\/05\/2025 11:29 (jane)<\/b>Re-attending today <\/p>

03\/06\/2025 08:10 (michaelk)<\/b>Attended site to replace the faulty cistern and to leave the toilet in full working order. We had a lot of difficulty fitting the new cistern but eventually completed the job with no further issues. Tested thoroughly on completion and left fully operational. 4hrs labour plus parts, total 329 ex vat.<\/p>

03\/06\/2025 11:43 (jane)<\/b>Sourcing tile replacements <\/p>

15\/07\/2025 10:40 (jane)<\/b>Requested access into Flat 9 to fit the new tile on Wednesday 23rd July <\/p>

15\/07\/2025 13:11 (jane)<\/b>Confirmed for Wednesday 23rd July at 9am - take keys but knock first <\/p>

23\/07\/2025 15:37 (travis)<\/b>Making good tiling works in bathroom.<\/p>

23\/07\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64378","activity_ticket_id":"59676","ticket_reference":"HDT60761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Couple of door issues at Oseyo Unit 2 ","ticket_address_1":"Unit 2","ticket_address_2":"73-75 Charing Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"04\/06\/25","activity_end":"2025-06-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73757","activity_notes":"Couple of door issues at Oseyo Unit 2 Front door: it is difficult to open and close the door and it makes noise when moving. It seems like some metal parts are bent. please see attached picture.Back door: the flush bolt lever disappeared.","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2025 09:19 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 12:31 (travis)<\/b>Attended and found glass shop entrance door to be out of alignment stopping the top lock from engaging,Also Bronx cladding needs to be straightened into place to prevent door binding once realigned,Main pull handle is also loose,Informed office that 20\/20 doors and windows will now be required to repair.<\/p>

15\/05\/2025 13:31 (jane)<\/b>Instructed TwentyTwenty doors to attend, waiting on a date <\/p>

22\/05\/2025 09:51 (jane)<\/b>Chased TwenyTwenty for a date <\/p>

23\/05\/2025 11:04 (carly)<\/b>Access requested for 20\/20 doors to attend mid morning on Monday 2nd June.<\/p>

23\/05\/2025 11:11 (carly)<\/b>Confirmed access for Monday 2nd June, 20\/20 doors have been informed.<\/p>

06\/06\/2025 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64379","activity_ticket_id":"59683","ticket_reference":"HDT60768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To reposition gas hob ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/05\/25","activity_end":"2025-05-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73758","activity_notes":"To reposition gas hob ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 13:45 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 13:46 (jane)<\/b>Access given for Friday morning 16th May <\/p>

20\/05\/2025 07:50 (michaelk)<\/b>Attended site to remove the gas hob, cut the existing worktop and to reposition the hob. Completed work and left the installation fully operational. 5rs labour 255<\/p>

20\/05\/2025 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64380","activity_ticket_id":"59684","ticket_reference":"HDT60769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16905 - Electrical remedial works ","ticket_address_1":"Flat 2, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2, 1 Horse & Dolphin Yard ","cs_id":"3091","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"3091","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/25","activity_end":"2025-06-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73759","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 14:31 (jane)<\/b>Engineer ordering materials <\/p>

16\/05\/2025 09:55 (carly)<\/b>Access requested for Wednesday 21st May at 9am.<\/p>

20\/05\/2025 11:26 (carly)<\/b>Follow up email sent, still requesting access for Wednesday 21st May at 9am.<\/p>

27\/05\/2025 09:53 (carly)<\/b>Access requested for Monday 2nd June at 9am.<\/p>

28\/05\/2025 12:15 (carly)<\/b>Follow up email sent, requesting access for Monday 2nd June.<\/p>

29\/05\/2025 13:53 (jane)<\/b>Emailed client asking for a convenient date to program in the works <\/p>

03\/06\/2025 11:25 (carly)<\/b>Follow up email sent, requesting access for tomorrow Wednesday 4th June.<\/p>

03\/06\/2025 13:21 (jane)<\/b>Re-booking for Monday 16th June <\/p>

03\/06\/2025 13:39 (jane)<\/b>Confirmed for Monday 30th June between 8 and 9am <\/p>

03\/06\/2025 14:11 (jane)<\/b>Confirmed for Monday 30th June between 8 and 9am Call Adriana for access codes 07340 565962 <\/p>

01\/07\/2025 04:43 (alan)<\/b>Quoted works <\/p>

01\/07\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64381","activity_ticket_id":"59398","ticket_reference":"HDT60483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 7h May ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/25","activity_end":"2025-05-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73760","activity_notes":"Investigate leak above fridge on the first floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:21 (System)<\/b>Ticket Created<\/p>

06\/05\/2025 13:20 (jane)<\/b>ITCS works - rebooked for 7th May (property now vacant)<\/p>

08\/05\/2025 11:39 (travis)<\/b>Itc works required by Lillian to carry out immediately,Itc list,Clearance of top floor external gully,Replacement of perished mastic to bottom rear of shower cubicle to stop leak into bedroom below.<\/p>

09\/05\/2025 06:40 (michaelk)<\/b>Completed heating itc 2hrs labour 105<\/p>

12\/05\/2025 11:17 (alan)<\/b>List of works <\/p>

16\/05\/2025 13:21 (travis)<\/b>Attended above property and gained access to ceiling fitted inspection panel,Damp tested stained area but couldn't get any reading on meter, showing area is dry,Found waste pipe from shower trap to be slightly off center,ran shower above and found water seeping from fitment.Tightened up fittings to trap and tested,The shower trap and associated pipeworks are working as they should with no leaks.<\/p>

16\/05\/2025 13:40 (jane)<\/b>Attended above property and gained access to ceiling fitted inspection panel, Damp tested stained area but couldn't get any reading on meter, showing area is dry, Found waste pipe from shower trap to be slightly off centre,ran shower above and found water seeping from fitment. Tightened up fittings to trap and tested, The shower trap and associated pipework are working as they should with no leaks - Email Sent<\/b><\/p>

16\/05\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>

22\/05\/2025 10:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/05\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64382","activity_ticket_id":"59685","ticket_reference":"HDT60770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pastry shop - To attend to broken entrance door ","ticket_address_1":"24 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DQ","cs_address_1":"24 Rupert Street ","cs_id":"1483","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DQ","ticket_client_site":"1483","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/05\/25","activity_end":"2025-05-15 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73761","activity_notes":"Pastry shop - To attend to broken entrance door ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 15:42 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 16:30 (roy)<\/b>Refixed lockAll ok<\/p>

15\/05\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64383","activity_ticket_id":"59686","ticket_reference":"HDT60771","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16971 - Water damage redecoration works ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/05\/25","activity_end":"2025-05-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73762","activity_notes":"Water damage redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 16:02 (jane)<\/b>Confirmed access for Friday 23rd May <\/p>

23\/05\/2025 10:42 (jack)<\/b>Done<\/p>

23\/05\/2025 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64384","activity_ticket_id":"59687","ticket_reference":"HDT60772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer dryer checks and the top piece of the appliance is missing and the bottom cover too","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/05\/25","activity_end":"2025-05-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73763","activity_notes":"Washer dryer checks and the top piece of the appliance is missing and the bottom cover too","activity_timesheet":null,"ticket_notes_combined":"

15\/05\/2025 16:25 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 16:26 (jane)<\/b>Instructed Repair Aid, waiting on a date <\/p>

16\/05\/2025 09:25 (carly)<\/b>Please access with keys, property is vacant.Monday 19th May between 10am -2pm.<\/p>

20\/05\/2025 07:58 (roy)<\/b>With Repair Aid<\/p>

20\/05\/2025 09:23 (carly)<\/b>Emailed Repair Aid for an update.<\/p>

21\/05\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64385","activity_ticket_id":"59688","ticket_reference":"HDT60773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16968 - Replacement radiators ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/25","activity_end":"2025-06-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73764","activity_notes":"Replacement radiators ","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 16:35 (jane)<\/b>Vacant flat - M Keenan to order new radiators <\/p>

27\/06\/2025 07:02 (michaelk)<\/b>Attended site to fit 3 x new cast iron radiators to the first floor. Completed the installation, introduced inhibitor to the system and vented. 1,099 ex vat.<\/p>

27\/06\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64386","activity_ticket_id":"59689","ticket_reference":"HDT60774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16969 - Boiler repairs ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/25","activity_end":"2025-05-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73765","activity_notes":"Boiler repairs","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 16:36 (jane)<\/b>Vacant flat <\/p>

16\/05\/2025 10:47 (carly)<\/b>Access requested for Tuesday 20th May at 9am.<\/p>

16\/05\/2025 10:55 (carly)<\/b>Access confirmed for Tuesday 20th May at 9am. Please access with Keys.<\/p>

19\/05\/2025 10:59 (carly)<\/b>Mike K is now attending today Monday 19th May.<\/p>

20\/05\/2025 07:52 (michaelk)<\/b>Attended site to carry out quoted works to the boiler. Completed work and commissioned leaving in full working order. 3hrs labour plus parts, total 205 ex vat.<\/p>

20\/05\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64387","activity_ticket_id":"59690","ticket_reference":"HDT60775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No power to common parts.","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/05\/25","activity_end":"2025-05-16 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73766","activity_notes":"No power to common parts.","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 09:12 (System)<\/b>Ticket Created<\/p>

16\/05\/2025 12:05 (alan)<\/b>Called out to investigate no power in common parts On investigation it was found that the common parts distribution board on the ground floor had no power, fault found to be faulty supply MCB in basement distribution board. Replace MCB in basement distribution board suppling the ground floor landlord, tested and left working <\/p>

16\/05\/2025 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64388","activity_ticket_id":"59687","ticket_reference":"HDT60772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer dryer checks and the top piece of the appliance is missing and the bottom cover too","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/25","activity_end":"2025-05-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73767","activity_notes":"Washer dryer checks and the top piece of the appliance is missing and the bottom cover too","activity_timesheet":"2","ticket_notes_combined":"

15\/05\/2025 16:25 (System)<\/b>Ticket Created<\/p>

15\/05\/2025 16:26 (jane)<\/b>Instructed Repair Aid, waiting on a date <\/p>

16\/05\/2025 09:25 (carly)<\/b>Please access with keys, property is vacant.Monday 19th May between 10am -2pm.<\/p>

20\/05\/2025 07:58 (roy)<\/b>With Repair Aid<\/p>

20\/05\/2025 09:23 (carly)<\/b>Emailed Repair Aid for an update.<\/p>

21\/05\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64389","activity_ticket_id":"59691","ticket_reference":"HDT60776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16973 - Electrical remedial works ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/05\/25","activity_end":"2025-05-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73768","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 09:31 (carly)<\/b>Access requested for Monday 19th May at 9am.<\/p>

16\/05\/2025 10:24 (carly)<\/b>Access confirmed for Monday 19th May, please proceed with keys.<\/p>

16\/05\/2025 11:16 (carly)<\/b>Access now confirmed for Tuesday 20th May at 9am. Please use keys for access.<\/p>

21\/05\/2025 10:44 (alan)<\/b>Quoted works <\/p>

21\/05\/2025 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64390","activity_ticket_id":"59692","ticket_reference":"HDT60777","ticket_client":"2175","client_name":"Rachel Goddard ","ticket_title":"To change locks on flat door and supply 5No sets of keys ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/05\/25","activity_end":"2025-05-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73769","activity_notes":"To change locks on flat door and supply 5No sets of keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 11:16 (System)<\/b>Ticket Created<\/p>

16\/05\/2025 13:56 (roy)<\/b>Remove\/Replace 1 x eurp profile cyinder<\/p>

16\/05\/2025 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64391","activity_ticket_id":"59693","ticket_reference":"HDT60778","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16974 - To chemically flush water heater and fit new sensor etc","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/25","activity_end":"2025-06-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73770","activity_notes":"To chemically flush water heater and fit new sensor etc","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 11:27 (carly)<\/b>Mike K to order parts.<\/p>

21\/05\/2025 11:40 (carly)<\/b>Access requested for Friday 30th May at 9am.<\/p>

22\/05\/2025 13:08 (jane)<\/b> Confirmed for Friday 30th May at 9am with keys <\/p>

30\/05\/2025 09:59 (jane)<\/b>There has been a delay on the parts, have informed the client, will need to re-book <\/p>

03\/06\/2025 10:05 (carly)<\/b>Access requested for Wednesday 11th June at 9am.<\/p>

03\/06\/2025 14:39 (jane)<\/b>Confirmed for Wednesday 11th June at 9am - Keys but knock first <\/p>

11\/06\/2025 19:32 (michaelk)<\/b>Attended the site to carry out quoted work. Fitted the combi mate softener on the incoming mains pipework, located in the ceiling by the front door. The heater was flushed with a new ntc resistor installed. Commissioned and left in full working order. 730 ex vat.<\/p>

12\/06\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64392","activity_ticket_id":"59694","ticket_reference":"HDT60779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16972 - Inter-tenancy maintenance works ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/05\/25","activity_end":"2025-05-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73771","activity_notes":"inter-tenancy maintenance works ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 14:26 (jane)<\/b>Vacant Flat <\/p>

20\/05\/2025 06:40 (travis)<\/b>Itc works.<\/p>

20\/05\/2025 15:04 (travis)<\/b>Itc works.<\/p>

23\/05\/2025 13:23 (alan)<\/b>ITC works <\/p>

12\/06\/2025 15:40 (jane)<\/b>Shower seal on order - 3 day lead-time <\/p>

13\/06\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64393","activity_ticket_id":"59694","ticket_reference":"HDT60779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16972 - Inter-tenancy maintenance works ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/25","activity_end":"2025-06-12 23:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73772","activity_notes":"inter-tenancy maintenance works ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 14:26 (jane)<\/b>Vacant Flat <\/p>

20\/05\/2025 06:40 (travis)<\/b>Itc works.<\/p>

20\/05\/2025 15:04 (travis)<\/b>Itc works.<\/p>

23\/05\/2025 13:23 (alan)<\/b>ITC works <\/p>

12\/06\/2025 15:40 (jane)<\/b>Shower seal on order - 3 day lead-time <\/p>

13\/06\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64394","activity_ticket_id":"59695","ticket_reference":"HDT60780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/05\/25","activity_end":"2025-05-16 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73773","activity_notes":"To attend to leak ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 14:39 (System)<\/b>Ticket Created<\/p>

16\/05\/2025 15:31 (travis)<\/b>Attended above property and was told by tenant that the leak was roughly 8pm the evening before and that it had now stopped,Gained entry to apartment above via the tenant and tested all services in bathroom above leak below, couldn't find any problems with toilet, basin,bath although the floor was wet underneath bath mats on floor.I'm guessing it was human error on this occasion although the tenants above are denying any involvement.If there are any more problems involving a leak ,removal of bath panel would be required.<\/p>

16\/05\/2025 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64395","activity_ticket_id":"59696","ticket_reference":"HDT60781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16976 - Electrical Remedial Works ","ticket_address_1":"Upper Floor Flat ","ticket_address_2":"9 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WWC2H 7JJ","cs_address_1":"Upper Floor Flat ","cs_id":"2956","cs_address_2":"9 Little Newport Street ","cs_town":"London ","cs_postcode":"WWC2H 7JJ","ticket_client_site":"2956","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/25","activity_end":"2025-06-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73774","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 10:56 (carly)<\/b>Access requested for Wednesday 25th June at 9am.<\/p>

24\/06\/2025 10:02 (carly)<\/b>Access confirmed for Wednesday 25th June at 8am.<\/p>

26\/06\/2025 19:30 (alan)<\/b>Quoted works <\/p>

27\/06\/2025 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64396","activity_ticket_id":"59697","ticket_reference":"HDT60782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat one (Commercial use door) is missing a drop bar at the bottom of their fire door. Could we have this replaced please","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/05\/25","activity_end":"2025-05-27 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73775","activity_notes":"Flat one (Commercial use door) is missing a drop bar at the bottom of their fire door. Could we have this replaced please","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 15:49 (System)<\/b>Ticket Created<\/p>

20\/05\/2025 15:34 (jane)<\/b>Part for door on order <\/p>

27\/05\/2025 12:39 (travis)<\/b>Attended and fitted a drop down smoke seal to bottom of apartment main door.<\/p>

27\/05\/2025 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64397","activity_ticket_id":"59698","ticket_reference":"HDT60783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16975 - Replacement blinds ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/06\/25","activity_end":"2025-06-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73776","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

16\/05\/2025 16:25 (jane)<\/b>In process of ordering blinds <\/p>

23\/05\/2025 15:20 (jane)<\/b>Blinds ordered - anticipated delivery date 13th and 19th June 2025<\/p>

20\/06\/2025 10:43 (jane)<\/b>Blinds in reception - To be fitted on Wednesday 25th June <\/p>

26\/06\/2025 15:10 (travis)<\/b>Fitting blinds and further snagging works.<\/p>

26\/06\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64398","activity_ticket_id":"59699","ticket_reference":"HDT60784","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thumb Turn Faulty.","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/25","activity_end":"2025-05-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73777","activity_notes":"Thumb Turn Faulty.","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2025 09:17 (System)<\/b>Ticket Created<\/p>

19\/05\/2025 09:18 (carly)<\/b>Tenant will be home until 12noon.If after this time please use keys for access.<\/p>

19\/05\/2025 10:05 (roy)<\/b>Retightened grub screw in lock.All ok<\/p>

19\/05\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64399","activity_ticket_id":"59700","ticket_reference":"HDT60785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (May)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/05\/25","activity_end":"2025-05-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73778","activity_notes":"Landlord Meter Reads (May)","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2025 11:26 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 13:24 (alan)<\/b>Meter readings <\/p>

23\/05\/2025 13:24 (alan)<\/b>Meter readings <\/p>

23\/05\/2025 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64400","activity_ticket_id":"59701","ticket_reference":"HDT60786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issues with hot water.","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/05\/25","activity_end":"2025-05-19 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73779","activity_notes":"Issues with hot water.","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2025 13:06 (System)<\/b>Ticket Created<\/p>

19\/05\/2025 13:07 (carly)<\/b>Mike K attending now.Please access with keys.<\/p>

20\/05\/2025 07:55 (michaelk)<\/b>Attended site to report of no hot water. The boiler wasn't responding to hot water demand. Checked all controls, elements and triacs for correct operation. Removed the flow turbine and checked, cleaned and re-fitted. Left the boiler running fully operational. 3hrs labour 155.Note; lilian has asked for the system to be altered and tonprovide a quote.<\/p>

20\/05\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64401","activity_ticket_id":"59702","ticket_reference":"HDT60787","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Fix leaking pike.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/05\/25","activity_end":"2025-05-19 17:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73780","activity_notes":"Fix leaking pike.120-121 long acre fix leaking pipe on lower roof 120. ","activity_timesheet":"2","ticket_notes_combined":"

19\/05\/2025 15:14 (System)<\/b>Ticket Created<\/p>

19\/05\/2025 16:16 (carly)<\/b>Roy is aware and attending.<\/p>

19\/05\/2025 18:22 (roy)<\/b>Cut and replace section of broken pipe<\/p>

20\/05\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64402","activity_ticket_id":"59703","ticket_reference":"HDT60788","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 21st and Thursday 22nd May","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"21\/05\/25","activity_end":"2025-05-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73781","activity_notes":"Handyman Services for Wednesday 21st and Thursday 22nd May","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2025 10:15 (System)<\/b>Ticket Created<\/p>

22\/05\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64403","activity_ticket_id":"59705","ticket_reference":"HDT60790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/25","activity_end":"2025-05-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73782","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 11:19 (System)<\/b>Ticket Created<\/p>

20\/05\/2025 11:24 (carly)<\/b>Access requested for Wednesday 21st May at 11am.<\/p>

20\/05\/2025 15:17 (jane)<\/b>Confirmed for Wednesday 21st May at 11am, management keys for access <\/p>

22\/05\/2025 05:43 (michaelk)<\/b>Completed full compliance testing 185<\/p>

22\/05\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64404","activity_ticket_id":"59706","ticket_reference":"HDT60791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak.","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/05\/25","activity_end":"2025-05-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73783","activity_notes":"Leak.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 11:39 (System)<\/b>Ticket Created<\/p>

20\/05\/2025 11:42 (carly)<\/b>To attend a leak, Roy is aware and attending now.<\/p>

20\/05\/2025 12:54 (roy)<\/b>Leaking ball valve on cistern.Pipes and floor soddenTurned off water supply to the toilet as needs new.Broken push button to siphon also needs replacing but not causing any leak.Hopefully Berwick St has items<\/p>

20\/05\/2025 15:31 (jane)<\/b>Requested access to fit the new toilet parts on Wednesday 21st May <\/p>

22\/05\/2025 05:32 (michaelk)<\/b>Attended site to replace faulty toilet spares supplied by Roy. Completed work and left in full working order. 2hrs labour 105<\/p>

22\/05\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64405","activity_ticket_id":"59704","ticket_reference":"HDT60789","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16977 - Replacement Electric Boiler.","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/06\/25","activity_end":"2025-06-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73784","activity_notes":"Replacement Electric Boiler.","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2025 11:47 (carly)<\/b>Access requested for Monday 2nd June, Tuesday 3rd June and Wednesday 4th June.<\/p>

20\/05\/2025 14:09 (jane)<\/b>Confirmed for the electrician to attend on Wednesday 21st May at 9am, take keys but knock first and waiting on confirmation for Wednesday 28th & Thursday 29th May to fit the new boiler <\/p>

21\/05\/2025 16:23 (jane)<\/b>Collect keys but knock first for Wednesday 28th & Thursday 29th May to fit the new boiler<\/p>

23\/05\/2025 13:21 (alan)<\/b>Quoted works <\/p>

03\/06\/2025 07:55 (michaelk)<\/b>Completed quoted boiler installation.<\/p>

03\/06\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64406","activity_ticket_id":"59704","ticket_reference":"HDT60789","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16977 - Replacement Electric Boiler.","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/25","activity_end":"2025-05-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73785","activity_notes":"Replacement Electric Boiler.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 11:47 (carly)<\/b>Access requested for Monday 2nd June, Tuesday 3rd June and Wednesday 4th June.<\/p>

20\/05\/2025 14:09 (jane)<\/b>Confirmed for the electrician to attend on Wednesday 21st May at 9am, take keys but knock first and waiting on confirmation for Wednesday 28th & Thursday 29th May to fit the new boiler <\/p>

21\/05\/2025 16:23 (jane)<\/b>Collect keys but knock first for Wednesday 28th & Thursday 29th May to fit the new boiler<\/p>

23\/05\/2025 13:21 (alan)<\/b>Quoted works <\/p>

03\/06\/2025 07:55 (michaelk)<\/b>Completed quoted boiler installation.<\/p>

03\/06\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64407","activity_ticket_id":"59704","ticket_reference":"HDT60789","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/16977 - Replacement Electric Boiler.","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/05\/25","activity_end":"2025-05-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73786","activity_notes":"Replacement Electric Boiler.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 11:47 (carly)<\/b>Access requested for Monday 2nd June, Tuesday 3rd June and Wednesday 4th June.<\/p>

20\/05\/2025 14:09 (jane)<\/b>Confirmed for the electrician to attend on Wednesday 21st May at 9am, take keys but knock first and waiting on confirmation for Wednesday 28th & Thursday 29th May to fit the new boiler <\/p>

21\/05\/2025 16:23 (jane)<\/b>Collect keys but knock first for Wednesday 28th & Thursday 29th May to fit the new boiler<\/p>

23\/05\/2025 13:21 (alan)<\/b>Quoted works <\/p>

03\/06\/2025 07:55 (michaelk)<\/b>Completed quoted boiler installation.<\/p>

03\/06\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64408","activity_ticket_id":"59707","ticket_reference":"HDT60792","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16965 - Replacement electric shower ","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/25","activity_end":"2025-05-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73787","activity_notes":"Replacement electric shower ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 15:24 (jane)<\/b>Requested access for Wednesday 21st May <\/p>

21\/05\/2025 11:01 (carly)<\/b>Access requested for Friday 23rd May at 9am.<\/p>

22\/05\/2025 13:54 (jane)<\/b>Waiting on another date from the tenant for us to attend, we require 4\/6 hours <\/p>

23\/05\/2025 10:00 (carly)<\/b>Access requested for Tuesday 27th May between 1-2pm.<\/p>

23\/05\/2025 16:53 (jane)<\/b>Confirmed for Tuesday 27th May between 1-2pm - tenant to give access <\/p>

28\/05\/2025 21:06 (michaelk)<\/b>Attended site to cut in a 200mm access panel into the bathroom wall. We isolated the mains water to the building and installed an isolation valve. The shower supply pipe was then replaced to fit the new shower. 4hrs labour plus parts, total 240 ex vat <\/p>

28\/05\/2025 21:08 (michaelk)<\/b>Installed new electric shower and commissioned on completion. 4hrs labour plus parts, total 315 ex vat.<\/p>

29\/05\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>

29\/05\/2025 10:17 (jane)<\/b>Revised cost of 998.00 plus VAT <\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64409","activity_ticket_id":"59706","ticket_reference":"HDT60791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak.","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/05\/25","activity_end":"2025-05-21 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73788","activity_notes":"Leak.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 11:39 (System)<\/b>Ticket Created<\/p>

20\/05\/2025 11:42 (carly)<\/b>To attend a leak, Roy is aware and attending now.<\/p>

20\/05\/2025 12:54 (roy)<\/b>Leaking ball valve on cistern.Pipes and floor soddenTurned off water supply to the toilet as needs new.Broken push button to siphon also needs replacing but not causing any leak.Hopefully Berwick St has items<\/p>

20\/05\/2025 15:31 (jane)<\/b>Requested access to fit the new toilet parts on Wednesday 21st May <\/p>

22\/05\/2025 05:32 (michaelk)<\/b>Attended site to replace faulty toilet spares supplied by Roy. Completed work and left in full working order. 2hrs labour 105<\/p>

22\/05\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64410","activity_ticket_id":"59708","ticket_reference":"HDT60793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16934 - Bathroom flooring replacement ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"24\/06\/25","activity_end":"2025-06-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73789","activity_notes":"Bathroom flooring replacement ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2025 16:48 (jane)<\/b>Inventory check out on the 16th morning.Please arrange from noon on 16th June 2025, vacant property <\/p>

17\/06\/2025 15:10 (nick)<\/b>(Flat 4 Cooper House 82\/88 Shaftesbury Avenue) Ive removed 2\/3rds of the adhesive When Mike has a look tomorrow the orange mat under the rad, when pulled lifts the sub floor <\/p>

20\/06\/2025 08:18 (iain)<\/b>Uplift floor.<\/p>

20\/06\/2025 15:52 (iain)<\/b>Flooring works.<\/p>

24\/06\/2025 09:14 (iain)<\/b>Flooring works.<\/p>

25\/06\/2025 10:41 (iain)<\/b>Bathroom floor works.<\/p>

26\/06\/2025 09:37 (michael)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 11:32 (iain)<\/b>Bathroom floor works.<\/p>

26\/06\/2025 11:32 (iain)<\/b>Bathroom floor works. Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64411","activity_ticket_id":"59709","ticket_reference":"HDT60794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - Please arrange ITCs around noon , 16th June. - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/06\/25","activity_end":"2025-06-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73790","activity_notes":"Inter-tenancy checks - Please arrange ITCs around noon , 16th June.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 16:50 (System)<\/b>Ticket Created<\/p>

17\/06\/2025 16:10 (iain)<\/b>ITC'S.<\/p>

18\/06\/2025 05:36 (michaelk)<\/b>Attended site removed sink and basin traps and cleaned out. Re-assembled fitting new seals where required. 2hrs labour 105<\/p>

20\/06\/2025 08:18 (iain)<\/b>ITC'S.<\/p>

20\/06\/2025 09:47 (alan)<\/b>Replace lamp shades in all rooms <\/p>

24\/06\/2025 09:13 (iain)<\/b>ITC'S.<\/p>

25\/06\/2025 10:40 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 11:30 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 11:31 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2025 19:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64412","activity_ticket_id":"59709","ticket_reference":"HDT60794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - Please arrange ITCs around noon , 16th June. - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/06\/25","activity_end":"2025-06-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73791","activity_notes":"Inter-tenancy checks - Please arrange ITCs around noon , 16th June.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 16:50 (System)<\/b>Ticket Created<\/p>

17\/06\/2025 16:10 (iain)<\/b>ITC'S.<\/p>

18\/06\/2025 05:36 (michaelk)<\/b>Attended site removed sink and basin traps and cleaned out. Re-assembled fitting new seals where required. 2hrs labour 105<\/p>

20\/06\/2025 08:18 (iain)<\/b>ITC'S.<\/p>

20\/06\/2025 09:47 (alan)<\/b>Replace lamp shades in all rooms <\/p>

24\/06\/2025 09:13 (iain)<\/b>ITC'S.<\/p>

25\/06\/2025 10:40 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 11:30 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 11:31 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2025 19:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64413","activity_ticket_id":"59709","ticket_reference":"HDT60794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - Please arrange ITCs around noon , 16th June. - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/25","activity_end":"2025-06-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73792","activity_notes":"Inter-tenancy checks - Please arrange ITCs around noon , 16th June.","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 16:50 (System)<\/b>Ticket Created<\/p>

17\/06\/2025 16:10 (iain)<\/b>ITC'S.<\/p>

18\/06\/2025 05:36 (michaelk)<\/b>Attended site removed sink and basin traps and cleaned out. Re-assembled fitting new seals where required. 2hrs labour 105<\/p>

20\/06\/2025 08:18 (iain)<\/b>ITC'S.<\/p>

20\/06\/2025 09:47 (alan)<\/b>Replace lamp shades in all rooms <\/p>

24\/06\/2025 09:13 (iain)<\/b>ITC'S.<\/p>

25\/06\/2025 10:40 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 11:30 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 11:31 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2025 19:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64414","activity_ticket_id":"59710","ticket_reference":"HDT60795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing - On 17th June - vacant flat ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/06\/25","activity_end":"2025-06-17 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73793","activity_notes":"To carry out full gas compliance testing and PAT testing - On 17th June - vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 16:54 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 05:35 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/06\/2025 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64415","activity_ticket_id":"59719","ticket_reference":"HDT60804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Patio doors not closing correctly and leaving a gap.","ticket_address_1":"Flat 5","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 5","cs_id":"3111","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3111","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/05\/25","activity_end":"2025-05-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73794","activity_notes":"Patio doors not closing correctly and leaving a gap.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:26 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 12:39 (travis)<\/b>Attended above property and found faulty sliding patio door to have dropped out of position allowing rain water to enter through crack between doors,Removed side panel to locate adjustment screw but couldn't find it's location.This a high end heavy double glazed door and will require the services of 20\/20 doors and windows to repair,Photos attached.<\/p>

21\/05\/2025 14:11 (jane)<\/b>Advised client door specialist required following our engineers visit today, sent details to TwentyTwenty doors, awaiting a date <\/p>

23\/05\/2025 10:57 (carly)<\/b>Access requested for 20\/20 doors to attend on Monday 2nd June at 8am.<\/p>

23\/05\/2025 11:44 (carly)<\/b>Access confirmed for 8am on Monday 2nd June.20\/20 doors have been informed.<\/p>

03\/06\/2025 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64416","activity_ticket_id":"59720","ticket_reference":"HDT60805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Install a mirror.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/25","activity_end":"2025-05-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73795","activity_notes":"Install a mirror.Washing machine top to be spray painted.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:53 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 10:54 (carly)<\/b>Please use keys for access.<\/p>

21\/05\/2025 13:56 (iain)<\/b>Details taken for new bathroom mirror.Prepared and sprayed washing machine lid.<\/p>

21\/05\/2025 14:04 (jane)<\/b>To order a new mirror <\/p>

22\/05\/2025 16:21 (jane)<\/b>Round mirror on order <\/p>

28\/05\/2025 11:26 (jane)<\/b>Collect keys for Thursday 29th May - vacant flat to fit the mirror <\/p>

29\/05\/2025 10:02 (travis)<\/b>Collection of mirror,Collection of keys to property,Attended and measured for most convenient placement for mirror,Drilled, plugged and screwed fittings and fitted mirror.Returned keys to security.<\/p>

29\/05\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64417","activity_ticket_id":"59711","ticket_reference":"HDT60796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3x Smoke Alarms. 1x Heat Alarm.","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/25","activity_end":"2025-06-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73796","activity_notes":"3x Smoke Alarms. 1x Heat Alarm.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:04 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 11:16 (carly)<\/b>Access requested for Tuesday 27th May at 9am.<\/p>

02\/06\/2025 10:04 (carly)<\/b>Access requested for Tuesday 3rd June at 8am.<\/p>

02\/06\/2025 14:40 (carly)<\/b>Tenant still not confirmed.Need to re-book.<\/p>

03\/06\/2025 10:01 (carly)<\/b>Access requested for Tuesday 10th June at 1pm.<\/p>

05\/06\/2025 09:58 (jane)<\/b>Confirmed for Tuesday 10th June - Tenant to respond...but please bring along Flat keys. Lilian to assist access if tenant is not in.<\/p>

10\/06\/2025 21:03 (michaelk)<\/b>Attended site to replace 3 x smoke alarm and 1 x heat alarm. 1 hr labour plus parts, total <\/p>

11\/06\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64418","activity_ticket_id":"59712","ticket_reference":"HDT60797","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2x Smoke Alarms, 1x Heat Alarm.","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/25","activity_end":"2025-06-03 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73797","activity_notes":"2x Smoke Alarms, 1x Heat Alarm.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:06 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 11:19 (carly)<\/b>Access requested for Tuesday 27th May at 10:30am.<\/p>

02\/06\/2025 10:06 (carly)<\/b>Access requested for 9:30am Tuesday 3rd June.<\/p>

02\/06\/2025 14:41 (carly)<\/b>Tenant still not confirmed.Need to re-book.<\/p>

04\/06\/2025 06:38 (michaelk)<\/b>Attended site to replace alarms. Replaced 2 x smoke and 1 x heat alarms. 2hrs plus parts, total 195.40 ex vat.<\/p>

04\/06\/2025 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64419","activity_ticket_id":"59713","ticket_reference":"HDT60798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2x Heat Alarm, 1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 3.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/25","activity_end":"2025-06-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73798","activity_notes":"2x Heat Alarm, 1x Carbon Monoxide Alarm.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:08 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 11:20 (carly)<\/b>Access requested for Tuesday 27th May at 12pm.<\/p>

02\/06\/2025 10:07 (carly)<\/b>Access requested for Tuesday 3rd June between 10-11am.<\/p>

02\/06\/2025 14:42 (carly)<\/b>Tenant still not confirmed.Need to re-book.<\/p>

03\/06\/2025 10:07 (carly)<\/b>Access requested for Tuesday 10th June at 2:30pm.<\/p>

05\/06\/2025 09:59 (jane)<\/b>Tenant to provide access between 1-2pm on Tuesday 10th June <\/p>

10\/06\/2025 21:02 (michaelk)<\/b>Attended site to replace 1 x co and 1 x heat alarm. The co alarm base was re-wired with both alarms installed. 2hrs labour plus parts, total 213.60 ex vat.<\/p>

11\/06\/2025 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64420","activity_ticket_id":"59721","ticket_reference":"HDT60806","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16936 - Redecoration of decking ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/05\/25","activity_end":"2025-06-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73799","activity_notes":"Redecoration of decking ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2025 11:10 (carly)<\/b>Jack will come back to us to confirm date.<\/p>

21\/05\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64421","activity_ticket_id":"59714","ticket_reference":"HDT60799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/25","activity_end":"2025-06-20 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73800","activity_notes":"1x Carbon Monoxide Alarm.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:16 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 11:47 (carly)<\/b>Access requested for Monday 2nd June at 9am.<\/p>

23\/05\/2025 10:31 (carly)<\/b>Access confirmed for Monday 2nd June between 11am -3pm<\/p>

04\/06\/2025 15:06 (jane)<\/b>Re-booking with client <\/p>

06\/06\/2025 10:39 (carly)<\/b>Access requested for Wednesday 11th June at 3pm.<\/p>

06\/06\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 11th June, please call Adriana on arrival.<\/p>

06\/06\/2025 10:55 (carly)<\/b>Access now confirmed for Tuesday 17th June between 11am - 3pm.<\/p>

18\/06\/2025 10:20 (jane)<\/b>Re-booking with Adriana <\/p>

24\/06\/2025 05:42 (michaelk)<\/b>Replaced co alarm complete and left in full working order. 2hrs labour plus part, total 174.86.<\/p>

24\/06\/2025 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64422","activity_ticket_id":"59715","ticket_reference":"HDT60800","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 3.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.01","cs_id":"1026","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1026","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/06\/25","activity_end":"2025-06-02 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73801","activity_notes":"1x Carbon Monoxide Alarm.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:17 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 11:49 (carly)<\/b>Access requested for Monday 2nd June at 10:30am.<\/p>

23\/05\/2025 10:29 (carly)<\/b>Access confirmed for Monday 2nd June between 11am -3pm.<\/p>

03\/06\/2025 08:04 (michaelk)<\/b>Installed new co alarm and re-wired base. 182 ex vat.<\/p>

03\/06\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64423","activity_ticket_id":"59716","ticket_reference":"HDT60801","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/25","activity_end":"2025-06-03 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73802","activity_notes":"1x Carbon Monoxide Alarm.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:18 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 11:51 (carly)<\/b>Access requested for Monday 2nd June 12pm.<\/p>

23\/05\/2025 10:33 (carly)<\/b>Access confirmed for Tuesday 3rd June between 11am-3pm.<\/p>

03\/06\/2025 08:06 (michaelk)<\/b>Installed new co alarm and re-wired base. 182 ex vat.<\/p>

03\/06\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64424","activity_ticket_id":"59717","ticket_reference":"HDT60802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 3.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.02","cs_id":"573","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/06\/25","activity_end":"2025-06-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73803","activity_notes":"1x Carbon Monoxide Alarm.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:19 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 11:53 (carly)<\/b>Access requested for Monday 2nd June at 1:30pm.<\/p>

23\/05\/2025 10:34 (carly)<\/b>Access confirmed for Tuesday 3rd June between 11am-3pm.<\/p>

03\/06\/2025 08:05 (michaelk)<\/b>Installed new co alarm and re-wired base. 182 ex vat.<\/p>

03\/06\/2025 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64425","activity_ticket_id":"59718","ticket_reference":"HDT60803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 2.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/25","activity_end":"2025-06-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73804","activity_notes":"1x Carbon Monoxide Alarm.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:21 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 11:54 (carly)<\/b>Access requested for Monday 2nd June at 3pm.<\/p>

23\/05\/2025 10:31 (carly)<\/b>Access confirmed for Monday 2nd June between 11am -3pm.<\/p>

04\/06\/2025 15:06 (jane)<\/b>Re-booking with client <\/p>

06\/06\/2025 11:20 (carly)<\/b>Access requested for Monday 16th June at 1pm.<\/p>

13\/06\/2025 11:09 (carly)<\/b>Follow up email sent requesting access for Monday 16th June.<\/p>

13\/06\/2025 15:16 (jane)<\/b>Confirmed for 16th of June at 1 pm. Please ask the person attending to call Adriana on arrival 07340 565962 <\/p>

17\/06\/2025 06:39 (michaelk)<\/b>Attended site to replace the out of date co alalrm and to rewire the base. 2hrs labour plus parts, total 174.80 ex vat.<\/p>

17\/06\/2025 08:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64426","activity_ticket_id":"59722","ticket_reference":"HDT60807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16981 - Redecoration works ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"17\/06\/25","activity_end":"2025-06-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73805","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 12:25 (carly)<\/b>Access requested for Monday 2nd June at 9am.<\/p>

28\/05\/2025 12:09 (carly)<\/b>Follow up email requesting access for Monday 2nd June sent 28\/05.<\/p>

28\/05\/2025 12:20 (carly)<\/b>This is now booked for Tuesday 17th June when the flat is vacant, as per Lilian.<\/p>

23\/06\/2025 16:00 (jack)<\/b>Done<\/p>

24\/06\/2025 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64427","activity_ticket_id":"59723","ticket_reference":"HDT60808","ticket_client":"2016","client_name":"Mountstone Partners Ltd ","ticket_title":"MDR\/JH\/16982 - Annual Emergency lighting test ","ticket_address_1":"1st Floor ","ticket_address_2":"27 Beak Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1F 9RU","cs_address_1":"1st Floor ","cs_id":"3126","cs_address_2":"27 Beak Street ","cs_town":"London","cs_postcode":"W1F 9RU","ticket_client_site":"3126","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/25","activity_end":"2025-06-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73806","activity_notes":"Annual Emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 13:30 (jane)<\/b>Requested access for Wednesday 4th June 2025<\/p>

21\/05\/2025 15:10 (jane)<\/b>Re-booked for 9am on 11th June <\/p>

11\/06\/2025 11:00 (alan)<\/b>Emergency light test<\/p>

11\/06\/2025 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64428","activity_ticket_id":"59724","ticket_reference":"HDT60809","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor disabled toilet - far wall\/sink blocked","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/05\/25","activity_end":"2025-05-21 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73807","activity_notes":"3rd floor disabled toilet - far wall\/sink blocked","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 13:57 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 14:46 (iain)<\/b>Unblocked 3rd floor disabled toilet basin amd flushed through.<\/p>

21\/05\/2025 17:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64429","activity_ticket_id":"59720","ticket_reference":"HDT60805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Install a mirror.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/06\/25","activity_end":"2025-06-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73808","activity_notes":"Install a mirror.","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2025 10:53 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 10:54 (carly)<\/b>Please use keys for access.<\/p>

21\/05\/2025 13:56 (iain)<\/b>Details taken for new bathroom mirror.Prepared and sprayed washing machine lid.<\/p>

21\/05\/2025 14:04 (jane)<\/b>To order a new mirror <\/p>

22\/05\/2025 16:21 (jane)<\/b>Round mirror on order <\/p>

28\/05\/2025 11:26 (jane)<\/b>Collect keys for Thursday 29th May - vacant flat to fit the mirror <\/p>

29\/05\/2025 10:02 (travis)<\/b>Collection of mirror,Collection of keys to property,Attended and measured for most convenient placement for mirror,Drilled, plugged and screwed fittings and fitted mirror.Returned keys to security.<\/p>

29\/05\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64430","activity_ticket_id":"59719","ticket_reference":"HDT60804","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Patio doors not closing correctly and leaving a gap.","ticket_address_1":"Flat 5","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 5","cs_id":"3111","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3111","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/06\/25","activity_end":"2025-06-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73809","activity_notes":"Patio doors not closing correctly and leaving a gap.","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2025 10:26 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 12:39 (travis)<\/b>Attended above property and found faulty sliding patio door to have dropped out of position allowing rain water to enter through crack between doors,Removed side panel to locate adjustment screw but couldn't find it's location.This a high end heavy double glazed door and will require the services of 20\/20 doors and windows to repair,Photos attached.<\/p>

21\/05\/2025 14:11 (jane)<\/b>Advised client door specialist required following our engineers visit today, sent details to TwentyTwenty doors, awaiting a date <\/p>

23\/05\/2025 10:57 (carly)<\/b>Access requested for 20\/20 doors to attend on Monday 2nd June at 8am.<\/p>

23\/05\/2025 11:44 (carly)<\/b>Access confirmed for 8am on Monday 2nd June.20\/20 doors have been informed.<\/p>

03\/06\/2025 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64431","activity_ticket_id":"59567","ticket_reference":"HDT60652","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16916 - Replacement double roller blinds ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/05\/25","activity_end":"2025-05-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73810","activity_notes":"Replacement double roller blinds ","activity_timesheet":"2","ticket_notes_combined":"

29\/04\/2025 11:47 (jane)<\/b>Blind on order - anticipated dispatch date 30th May <\/p>

21\/05\/2025 14:23 (jane)<\/b>New blinds to be fitted on Thursday 22nd May - vacant flat <\/p>

22\/05\/2025 15:36 (travis)<\/b>Replacement of blinds.<\/p>

22\/05\/2025 16:14 (iain)<\/b>Blinds.<\/p>

22\/05\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64432","activity_ticket_id":"59725","ticket_reference":"HDT60810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16989 - Repairs to washer\/dryer ","ticket_address_1":"Flat 2","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/06\/25","activity_end":"2025-06-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73811","activity_notes":"Repairs to washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

21\/05\/2025 15:59 (jane)<\/b>Instructed Repair Aid to order the new parts <\/p>

28\/05\/2025 13:50 (jane)<\/b>Update from Repair Aid The part should be with us today or tomorrow - we will contact you when it is with us, so we can schedule a visit, <\/p>

30\/05\/2025 09:18 (jane)<\/b>Requested access for Tuesday, 3rd of June, between 12-6pm<\/p>

30\/05\/2025 10:06 (jane)<\/b>For Tuesday, 3rd of June, between 12-3pm, keys for access <\/p>

03\/06\/2025 13:39 (alan)<\/b>Supply access <\/p>

03\/06\/2025 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64433","activity_ticket_id":"59726","ticket_reference":"HDT60811","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF Siemens Integrated Dishwasher not working","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/05\/25","activity_end":"2025-05-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73812","activity_notes":"GF Siemens Integrated Dishwasher not working","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2025 10:17 (System)<\/b>Ticket Created<\/p>

22\/05\/2025 10:17 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

22\/05\/2025 14:02 (jane)<\/b>Requested access for Wednesday, 28\/05, between 12pm and 5pm <\/p>

22\/05\/2025 14:24 (jane)<\/b>Confirmed for Wednesday, 28\/05, between 12pm and 5pm<\/p>

28\/05\/2025 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64434","activity_ticket_id":"59675","ticket_reference":"HDT60760","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16967 - Replacement cooker hood ","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/05\/25","activity_end":"2025-05-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73813","activity_notes":"Replacement cooker hood Roy can you give Repair Aid access via keys for today please ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 16:36 (jane)<\/b>Instructed Repair Aid to order new cooker hood <\/p>

22\/05\/2025 08:42 (jane)<\/b>Requested access for today between 12 and 6pm <\/p>

22\/05\/2025 11:46 (jane)<\/b>Confirmed access for today via keys <\/p>

22\/05\/2025 15:28 (roy)<\/b>With Repair Aid<\/p>

23\/05\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64435","activity_ticket_id":"59727","ticket_reference":"HDT60812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with integrated fridge freezer doors - Lilian has code for access ","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/05\/25","activity_end":"2025-05-22 15:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73814","activity_notes":"Issue with integrated fridge freezer doors - Lilian has code for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2025 13:28 (System)<\/b>Ticket Created<\/p>

22\/05\/2025 15:25 (roy)<\/b>Freezer compartment door is broken and had fallen down and wedging to stop door from opening.Need new compartment door front and plastic compartment Freezer door must not be opened<\/p>

22\/05\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64436","activity_ticket_id":"59728","ticket_reference":"HDT60813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap noise when used and to check on toilet water constantly running.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/25","activity_end":"2025-05-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73815","activity_notes":"Kitchen tap noise when used ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2025 14:23 (System)<\/b>Ticket Created<\/p>

22\/05\/2025 14:24 (jane)<\/b>Requested access for Friday morning 23rd May <\/p>

22\/05\/2025 15:56 (jane)<\/b>Confirmed for 8am on Friday morning - tenant home for access <\/p>

26\/05\/2025 09:20 (michaelk)<\/b>Attended site to investigate tap noise. The problem was on the kitchen mixer which required us to replace both tap cartridges. Left in full working order 2hrs labour plus parts, total 161.20 ex vat.<\/p>

27\/05\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64437","activity_ticket_id":"59729","ticket_reference":"HDT60814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16987 - Decking ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/06\/25","activity_end":"2025-06-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73816","activity_notes":"Decking ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 10:27 (jane)<\/b>Requested access for Tuesday 24th June <\/p>

17\/06\/2025 11:44 (carly)<\/b>Follow up email sent requesting access for Tuesday 24th June.<\/p>

17\/06\/2025 14:34 (jane)<\/b>Confirmed for Tuesday morning 24th June, tenant to give access <\/p>

24\/06\/2025 16:15 (travis)<\/b>Decking works.<\/p>

25\/06\/2025 16:04 (travis)<\/b>Replacement composite decking replacement, inc sub floor timbers.<\/p>

25\/06\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64438","activity_ticket_id":"59730","ticket_reference":"HDT60815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping works - This is 1 horse and dolphin. Grey door on the right hand side just after you enter through the red gates","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/25","activity_end":"2025-05-23 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73817","activity_notes":"Fire stopping works - This is 1 horse and dolphin. Grey door on the right hand side just after you enter through the red gatesRecommendationRepair compartmentation.ObservationThe fire compartmentation in the cupboards housing the boilers should be repaired with materials rated as achieving 30 minutes fire resistance. ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2025 14:59 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 12:54 (travis)<\/b>Attended above property and found numerous voids around pipes leading through walls and flooring.Filled all holes with fire rated industrial void filler.<\/p>

23\/05\/2025 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64439","activity_ticket_id":"59731","ticket_reference":"HDT60816","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16995 - Flats 1-9 - To service doors and windows ","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"24\/06\/25","activity_end":"2025-06-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73818","activity_notes":"Flats 1-9 - To service doors and windows ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2025 16:01 (jane)<\/b>Instructed TwentyTwenty doors <\/p>

29\/05\/2025 09:23 (jane)<\/b>Chasing TwentyTwenty for a date <\/p>

05\/06\/2025 13:31 (jane)<\/b>Chasing for a date again <\/p>

06\/06\/2025 11:50 (jane)<\/b>Requested access for Tuesday 24th June <\/p>

17\/06\/2025 11:30 (jane)<\/b>Confirmed for 24th June - Keys for access <\/p>

24\/06\/2025 14:27 (roy)<\/b>Service all doors and windows to 9 flats.Parts broken and need replacing<\/p>

25\/06\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64440","activity_ticket_id":"59732","ticket_reference":"HDT60817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Trouble with electricity.","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/05\/25","activity_end":"2025-05-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73819","activity_notes":"Trouble with electricity.The living rooms lights no longer turn on however the kitchen lights still do. It was working fine Sunday night but they stopped working Monday night.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 09:15 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 09:16 (carly)<\/b>Waiting for them to confirm access details.<\/p>

23\/05\/2025 10:07 (carly)<\/b>Tenant is home for access.<\/p>

23\/05\/2025 11:16 (roy)<\/b>Removed\/Replaced dimmer module<\/p>

23\/05\/2025 12:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64441","activity_ticket_id":"59733","ticket_reference":"HDT60818","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"Patching up holes.","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/05\/25","activity_end":"2025-05-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73820","activity_notes":"Patching up holes.Travis came a few weeks ago to make some holes in the ceiling for us to sort out a mice issue; this has now been sorted, and we need the holes closed again, please. ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 09:22 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 11:25 (carly)<\/b>Access confirmed for Tuesday 27th May at 9am.<\/p>

27\/05\/2025 09:52 (travis)<\/b>Attended and filled ceiling cut out voids (mouse proofing access points).<\/p>

27\/05\/2025 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64442","activity_ticket_id":"59734","ticket_reference":"HDT60819","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16998 - Replacement tap ","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/05\/25","activity_end":"2025-05-23 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73821","activity_notes":"Replacement tap ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 09:24 (jane)<\/b>Attending today <\/p>

26\/05\/2025 09:13 (michaelk)<\/b>Attended site to replace the faulty thermostatic bath mixer. Completed installation and left in full working order. 2hrs labour plus part, total 179.80 ex vat.<\/p>

27\/05\/2025 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64443","activity_ticket_id":"59735","ticket_reference":"HDT60820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damp test \/ remove en-suite bathroom blinds\/meter readings.","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/05\/25","activity_end":"2025-05-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73822","activity_notes":"Damp test \/ remove en-suite bathroom blinds\/meter readings.Damp testing to the water damage areas and to remove the en -suite bathroom venetian blinds.Please ensure the readings are taken from the very top level. Step ladder is required. And meter readings too.This Flat is vacant therefore please collect keys for access. Pictures of damp testing is required on both rooms.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 09:40 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 09:42 (carly)<\/b>Flat is vacant, please use keys for access.Travis is aware and will attend either today 23\/05or Tuesday 27\/05.<\/p>

23\/05\/2025 10:06 (carly)<\/b>Access confirmed for Tuesday 27th May.<\/p>

27\/05\/2025 14:33 (travis)<\/b>Collection of keys and attended above property, left property and purchased required amount of window restrictors in brass to match existing window furniture.Returned and fitted where required.<\/p>

27\/05\/2025 15:36 (travis)<\/b>Returned to above property and removed\/disposed off bathroom blind,Electric meter reading 31930,Gas meter 20849\/405,Damp tested damaged ceiling areas in both bedrooms which read at 14% moisture which is okay to mow repair\/decorate,Photos attached.<\/p>

27\/05\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64444","activity_ticket_id":"59736","ticket_reference":"HDT60821","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16997 - Redecoration of decking ","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/06\/25","activity_end":"2025-06-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73823","activity_notes":"Redecoration of decking ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 09:50 (carly)<\/b>Jack will come back to confirm date.<\/p>

04\/06\/2025 16:53 (jane)<\/b>For Tuesday 10th of June and Wednesday 11th June - access via management keys from 9am <\/p>

11\/06\/2025 13:56 (jack)<\/b>Done <\/p>

11\/06\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64445","activity_ticket_id":"59737","ticket_reference":"HDT60822","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16999 - Replacement dishwasher ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/06\/25","activity_end":"2025-06-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73824","activity_notes":"Replacement dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2025 10:11 (jane)<\/b>Repair Aid ordering new appliance <\/p>

03\/06\/2025 11:57 (jane)<\/b>Requested access for Wednesday 4th June between 12 and 6pm <\/p>

03\/06\/2025 16:07 (jane)<\/b>Confirmed access via keys for Wednesday 4th June between 12 and 4pm <\/p>

04\/06\/2025 14:21 (iain)<\/b>Repairaid.<\/p>

04\/06\/2025 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64446","activity_ticket_id":"59738","ticket_reference":"HDT60823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/25","activity_end":"2025-05-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73825","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 10:23 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 10:37 (carly)<\/b>Access requested for Monday 2nd June at 9am.<\/p>

23\/05\/2025 10:47 (carly)<\/b>Access now requested for Thursday 29th May between 1-2pm.<\/p>

23\/05\/2025 11:16 (carly)<\/b>Access confirmed for Thursday 29th May at 3pm.<\/p>

03\/06\/2025 07:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/06\/2025 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64447","activity_ticket_id":"59739","ticket_reference":"HDT60824","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16985 - Replacement Brabantia WallFix Retractable Washing Line and take a photograph once installed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"3114","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3114","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/06\/25","activity_end":"2025-06-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73826","activity_notes":"Replacement Brabantia WallFix Retractable Washing Line","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:26 (jane)<\/b>Ordering new retractable washing line <\/p>

27\/05\/2025 10:17 (jane)<\/b>Washing line on order - expected delivery 5 working days <\/p>

04\/06\/2025 15:38 (jane)<\/b>Requested access for Friday morning 6th June <\/p>

05\/06\/2025 08:28 (jane)<\/b>Confirmed access for Friday morning 6th June, report to the building manager on site <\/p>

06\/06\/2025 09:34 (travis)<\/b>Attended and removed broken wall mounted washing line unit,Replaced with identical model and tested.<\/p>

06\/06\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64448","activity_ticket_id":"59740","ticket_reference":"HDT60825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full repairs to residential door frame ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/05\/25","activity_end":"2025-05-23 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73827","activity_notes":"Full repairs to residential door frame and decoration","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:27 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 10:52 (jack)<\/b>Done 80<\/p>

27\/05\/2025 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64449","activity_ticket_id":"59740","ticket_reference":"HDT60825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full repairs to residential door frame ","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/05\/25","activity_end":"2025-05-23 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73828","activity_notes":"Full repairs to residential door frame ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2025 11:27 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 10:52 (jack)<\/b>Done 80<\/p>

27\/05\/2025 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64450","activity_ticket_id":"59741","ticket_reference":"HDT60826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/25","activity_end":"2025-06-04 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73829","activity_notes":"To carry out ITC's.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:46 (System)<\/b>Ticket Created<\/p>

29\/05\/2025 10:57 (jane)<\/b>Tenant has already vacated, can attend anytime, collect keys from Lilian - New tenant expected on the 19th June.<\/p>

30\/05\/2025 15:17 (travis)<\/b>Itc list.<\/p>

03\/06\/2025 08:01 (michaelk)<\/b>Completed heating itc. Checked alarms and removed and cleaned basin and kitchen traps. Left fully operational 2hrs labour 105<\/p>

03\/06\/2025 09:36 (jane)<\/b>Appliance filler panel on order - delivery date Friday 6th June <\/p>

03\/06\/2025 15:11 (travis)<\/b>Completed itc list, awaiting a kitchen decor blank to complete.Removed both waste traps to bathroom and kitchen, cleaned and sterilised and reinstated.<\/p>

04\/06\/2025 14:41 (alan)<\/b>ITC works Refix 2 radiators in main room<\/p>

06\/06\/2025 13:49 (jane)<\/b>Appliance filler panel being fitted on Monday 9th June <\/p>

09\/06\/2025 10:09 (travis)<\/b>Removed oven and decor part above,Replaced decor slab and reinstated oven.<\/p>

09\/06\/2025 10:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64451","activity_ticket_id":"59741","ticket_reference":"HDT60826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/06\/25","activity_end":"2025-06-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73830","activity_notes":"To carry out ITC's. and alarm checks ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:46 (System)<\/b>Ticket Created<\/p>

29\/05\/2025 10:57 (jane)<\/b>Tenant has already vacated, can attend anytime, collect keys from Lilian - New tenant expected on the 19th June.<\/p>

30\/05\/2025 15:17 (travis)<\/b>Itc list.<\/p>

03\/06\/2025 08:01 (michaelk)<\/b>Completed heating itc. Checked alarms and removed and cleaned basin and kitchen traps. Left fully operational 2hrs labour 105<\/p>

03\/06\/2025 09:36 (jane)<\/b>Appliance filler panel on order - delivery date Friday 6th June <\/p>

03\/06\/2025 15:11 (travis)<\/b>Completed itc list, awaiting a kitchen decor blank to complete.Removed both waste traps to bathroom and kitchen, cleaned and sterilised and reinstated.<\/p>

04\/06\/2025 14:41 (alan)<\/b>ITC works Refix 2 radiators in main room<\/p>

06\/06\/2025 13:49 (jane)<\/b>Appliance filler panel being fitted on Monday 9th June <\/p>

09\/06\/2025 10:09 (travis)<\/b>Removed oven and decor part above,Replaced decor slab and reinstated oven.<\/p>

09\/06\/2025 10:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64452","activity_ticket_id":"59742","ticket_reference":"HDT60827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/06\/25","activity_end":"2025-06-27 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73831","activity_notes":"To carry out ITC's.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:48 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:56 (travis)<\/b>Itc check.<\/p>

25\/06\/2025 06:39 (michaelk)<\/b>Attended site and cleaned sink, shower and basin traps. 2hrs labour 105<\/p>

27\/06\/2025 11:40 (travis)<\/b>Collection of keys from site office,Copies cut at Fox locksmiths St Martin's lane,All keys given to Lillian at site office.<\/p>

27\/06\/2025 13:57 (alan)<\/b>ITC checks <\/p>

27\/06\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64453","activity_ticket_id":"59742","ticket_reference":"HDT60827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/25","activity_end":"2025-06-23 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73832","activity_notes":"To carry out ITC's.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:48 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:56 (travis)<\/b>Itc check.<\/p>

25\/06\/2025 06:39 (michaelk)<\/b>Attended site and cleaned sink, shower and basin traps. 2hrs labour 105<\/p>

27\/06\/2025 11:40 (travis)<\/b>Collection of keys from site office,Copies cut at Fox locksmiths St Martin's lane,All keys given to Lillian at site office.<\/p>

27\/06\/2025 13:57 (alan)<\/b>ITC checks <\/p>

27\/06\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64454","activity_ticket_id":"59743","ticket_reference":"HDT60828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/25","activity_end":"2025-07-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73833","activity_notes":"To carry out ITC's.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:51 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 14:55 (travis)<\/b>Itc check and works.<\/p>

02\/07\/2025 06:53 (alan)<\/b>Look at air handling unit in not working found both extract and intake fans to be faultyQuote for a replacement to follow<\/p>

03\/07\/2025 06:26 (michaelk)<\/b>Collected replacement basin waste and attended site. Cleaned shower and kitchen traps and fitted a new chrome trap to the basin. Left in full working order. 3hrs labour plus part, total 206.80 ex vat.<\/p>

04\/07\/2025 10:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64455","activity_ticket_id":"59744","ticket_reference":"HDT60829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/25","activity_end":"2025-06-05 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73834","activity_notes":"Electrical boilers and controls ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 14:15 (jane)<\/b>For 3rd June - ITC service <\/p>

10\/06\/2025 12:18 (michaelk)<\/b>Lilian didn't want this job completed as the boiler was only installed in December last year <\/p>

10\/06\/2025 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64456","activity_ticket_id":"59741","ticket_reference":"HDT60826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/25","activity_end":"2025-05-30 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73835","activity_notes":"To carry out ITC's. - - include cleaning of pipework under sink\/wash basin ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:46 (System)<\/b>Ticket Created<\/p>

29\/05\/2025 10:57 (jane)<\/b>Tenant has already vacated, can attend anytime, collect keys from Lilian - New tenant expected on the 19th June.<\/p>

30\/05\/2025 15:17 (travis)<\/b>Itc list.<\/p>

03\/06\/2025 08:01 (michaelk)<\/b>Completed heating itc. Checked alarms and removed and cleaned basin and kitchen traps. Left fully operational 2hrs labour 105<\/p>

03\/06\/2025 09:36 (jane)<\/b>Appliance filler panel on order - delivery date Friday 6th June <\/p>

03\/06\/2025 15:11 (travis)<\/b>Completed itc list, awaiting a kitchen decor blank to complete.Removed both waste traps to bathroom and kitchen, cleaned and sterilised and reinstated.<\/p>

04\/06\/2025 14:41 (alan)<\/b>ITC works Refix 2 radiators in main room<\/p>

06\/06\/2025 13:49 (jane)<\/b>Appliance filler panel being fitted on Monday 9th June <\/p>

09\/06\/2025 10:09 (travis)<\/b>Removed oven and decor part above,Replaced decor slab and reinstated oven.<\/p>

09\/06\/2025 10:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64457","activity_ticket_id":"59745","ticket_reference":"HDT60830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door faulty lock to be replaced today ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/05\/25","activity_end":"2025-05-23 16:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73836","activity_notes":"Main door faulty lock to be replaced today ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 14:22 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 15:03 (travis)<\/b>Attended and removed faulty night latch,Found barrel spindle to be bent the wrong way.Straightened barrel spindle, lightly oiled latch and refitted\/tested.<\/p>

23\/05\/2025 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64458","activity_ticket_id":"59742","ticket_reference":"HDT60827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/06\/25","activity_end":"2025-06-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73837","activity_notes":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:48 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:56 (travis)<\/b>Itc check.<\/p>

25\/06\/2025 06:39 (michaelk)<\/b>Attended site and cleaned sink, shower and basin traps. 2hrs labour 105<\/p>

27\/06\/2025 11:40 (travis)<\/b>Collection of keys from site office,Copies cut at Fox locksmiths St Martin's lane,All keys given to Lillian at site office.<\/p>

27\/06\/2025 13:57 (alan)<\/b>ITC checks <\/p>

27\/06\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64459","activity_ticket_id":"59743","ticket_reference":"HDT60828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/25","activity_end":"2025-07-01 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73838","activity_notes":"To carry out ITC's.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:51 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 14:55 (travis)<\/b>Itc check and works.<\/p>

02\/07\/2025 06:53 (alan)<\/b>Look at air handling unit in not working found both extract and intake fans to be faultyQuote for a replacement to follow<\/p>

03\/07\/2025 06:26 (michaelk)<\/b>Collected replacement basin waste and attended site. Cleaned shower and kitchen traps and fitted a new chrome trap to the basin. Left in full working order. 3hrs labour plus part, total 206.80 ex vat.<\/p>

04\/07\/2025 10:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64460","activity_ticket_id":"59743","ticket_reference":"HDT60828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/07\/25","activity_end":"2025-07-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73839","activity_notes":"To carry out ITC's.","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:51 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 14:55 (travis)<\/b>Itc check and works.<\/p>

02\/07\/2025 06:53 (alan)<\/b>Look at air handling unit in not working found both extract and intake fans to be faultyQuote for a replacement to follow<\/p>

03\/07\/2025 06:26 (michaelk)<\/b>Collected replacement basin waste and attended site. Cleaned shower and kitchen traps and fitted a new chrome trap to the basin. Left in full working order. 3hrs labour plus part, total 206.80 ex vat.<\/p>

04\/07\/2025 10:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64461","activity_ticket_id":"59746","ticket_reference":"HDT60831","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR testing - For 17th June - ITC vacant flat ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/06\/25","activity_end":"2025-06-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73840","activity_notes":"EICR testing - For 17th June - ITC vacant flat ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 14:30 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 09:49 (alan)<\/b>Electrical inspection <\/p>

20\/06\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64462","activity_ticket_id":"59747","ticket_reference":"HDT60832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/06\/25","activity_end":"2025-06-02 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73841","activity_notes":"Electrical boilers and controls ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 14:37 (jane)<\/b>3rd June -ITCs - vacant flat <\/p>

29\/05\/2025 11:10 (jane)<\/b>Tenant has already vacated, can attend anytime, collect keys from Lilian - New tenant expected on the 19th June.<\/p>

03\/06\/2025 07:59 (michaelk)<\/b>Attended site to test all of the heating and hot water controls. No faults found, left fully operational 2hrs labour 105<\/p>

03\/06\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64463","activity_ticket_id":"59748","ticket_reference":"HDT60833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - ITCs Vacant Flat - 3rd June ","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/05\/25","activity_end":"2025-05-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73842","activity_notes":"To carry out PAT testing - ITCs Vacant Flat - ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 14:41 (System)<\/b>Ticket Created<\/p>

29\/05\/2025 11:02 (jane)<\/b>Flat now vacant - <\/p>

30\/05\/2025 11:21 (roy)<\/b>Pat test <\/p>

30\/05\/2025 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64464","activity_ticket_id":"59749","ticket_reference":"HDT60834","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services For Wednesday 28th and Thursday 29th May 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"28\/05\/25","activity_end":"2025-05-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73843","activity_notes":"Handyman Services For Wednesday 28th and Thursday 29th May 2025","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2025 14:57 (System)<\/b>Ticket Created<\/p>

30\/05\/2025 08:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64465","activity_ticket_id":"59750","ticket_reference":"HDT60835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To service Kranzle pressure washer ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/05\/25","activity_end":"2025-05-23 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73844","activity_notes":"To service Kranzle pressure washer ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2025 15:53 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64466","activity_ticket_id":"59751","ticket_reference":"HDT60836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16979 - Replacement boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/25","activity_end":"2025-06-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73845","activity_notes":"Replacement boiler ","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:05 (carly)<\/b>Access requested for Monday 9th June at 9am.<\/p>

27\/05\/2025 10:48 (carly)<\/b>Access confirmed for Monday 9th June at 9am.Tenant will be home to provide access.<\/p>

10\/06\/2025 05:55 (michaelk)<\/b>Completed quoted boiler installation 1,504.99 ex vat.<\/p>

10\/06\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64467","activity_ticket_id":"59752","ticket_reference":"HDT60837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights and boiler are not working:","ticket_address_1":"Flat 1","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"2644","cs_address_2":"32-34 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2644","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/25","activity_end":"2025-05-25 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73846","activity_notes":"Lights and boiler are not working:","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2025 16:50 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 07:51 (roy)<\/b>No power.Reset RCD and retermiated neutral as loose connection <\/p>

27\/05\/2025 08:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64468","activity_ticket_id":"59753","ticket_reference":"HDT60838","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leak from flat 3 into flat 2:","ticket_address_1":"Flat 3","ticket_address_2":"78 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"Flat 3","cs_id":"2140","cs_address_2":"78 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"2140","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/05\/25","activity_end":"2025-05-25 20:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73847","activity_notes":"Leak from flat 3 into flat 2:","activity_timesheet":"2","ticket_notes_combined":"

26\/05\/2025 16:54 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 07:49 (roy)<\/b>Leak into flat 2 from rain water gulley.Swept and used aquavac to clean outlets<\/p>

27\/05\/2025 08:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64469","activity_ticket_id":"59754","ticket_reference":"HDT60839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge making a noise and not working.","ticket_address_1":"Flat 5","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 5","cs_id":"3111","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3111","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/05\/25","activity_end":"2025-05-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73848","activity_notes":"Fridge making a noise and not working.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 09:39 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 09:43 (carly)<\/b>Roy is aware, just awaiting access details.<\/p>

27\/05\/2025 11:18 (roy)<\/b>New integrated fridge freezer is requiredQuote required <\/p>

27\/05\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64470","activity_ticket_id":"59755","ticket_reference":"HDT60840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 7","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/25","activity_end":"2025-05-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73849","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:12 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:26 (carly)<\/b>Access requested Tuesday 10th June at 9am.<\/p>

27\/05\/2025 12:40 (carly)<\/b>Access now requested for 28th May at 9am.<\/p>

28\/05\/2025 20:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/05\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64471","activity_ticket_id":"59756","ticket_reference":"HDT60841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/25","activity_end":"2025-05-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73850","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:14 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:27 (carly)<\/b>Access requested Tuesday 10th June at 11am.<\/p>

27\/05\/2025 12:42 (carly)<\/b>Access now requested for Wednesday 28th May at 11am.<\/p>

28\/05\/2025 20:19 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/05\/2025 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64472","activity_ticket_id":"59757","ticket_reference":"HDT60842","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/25","activity_end":"2025-05-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73851","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:17 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:28 (carly)<\/b>Access requested Tuesday 10th June at 1pm.<\/p>

27\/05\/2025 12:43 (carly)<\/b>Access now requested for Wednesday 28th May at 1pm<\/p>

28\/05\/2025 20:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/05\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64473","activity_ticket_id":"59758","ticket_reference":"HDT60843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"2352","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2352","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/25","activity_end":"2025-05-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73852","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:21 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:30 (carly)<\/b>Access requested for Tuesday 10th June at 3pm.<\/p>

27\/05\/2025 12:44 (carly)<\/b>Access now requested for Wednesday 28th May at 3pm<\/p>

28\/05\/2025 20:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/05\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64474","activity_ticket_id":"59759","ticket_reference":"HDT60844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 3","cs_id":"952","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/25","activity_end":"2025-05-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73853","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:35 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:34 (carly)<\/b>Access requested for Wednesday 11th June at 9am.<\/p>

27\/05\/2025 12:48 (carly)<\/b>Access now requested for Thursday 29th May at 9am.<\/p>

28\/05\/2025 11:55 (carly)<\/b>Please use intercom and management keys.<\/p>

03\/06\/2025 07:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/06\/2025 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64475","activity_ticket_id":"59760","ticket_reference":"HDT60845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/05\/25","activity_end":"2025-05-28 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73854","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:37 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:35 (carly)<\/b>Access requested for Wednesday 11th June at 11am.<\/p>

27\/05\/2025 12:49 (carly)<\/b>Access requested for Thursday 29th May at 11am.<\/p>

28\/05\/2025 11:12 (carly)<\/b>Tenant is home for access but any problems please contact her direct.Serin;07442 638088<\/p>

28\/05\/2025 20:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

29\/05\/2025 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64476","activity_ticket_id":"59761","ticket_reference":"HDT60846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/25","activity_end":"2025-06-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73855","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:39 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:36 (carly)<\/b>Access requested Wednesday 11th June at 1pm.<\/p>

27\/05\/2025 12:51 (carly)<\/b>Access now requested for Thursday 29th May at 1pm.<\/p>

28\/05\/2025 11:55 (carly)<\/b>Please use intercom and management keys.<\/p>

28\/05\/2025 14:54 (jane)<\/b>Waiting on a date from the tenant <\/p>

11\/06\/2025 11:48 (carly)<\/b>Access requested for Friday 20th June at 1pm.<\/p>

11\/06\/2025 13:35 (jane)<\/b>Friday 20th June at 1pmTo use management keys <\/p>

12\/06\/2025 09:43 (jane)<\/b>Requested access for Monday afternoon 16th June <\/p>

12\/06\/2025 13:47 (jane)<\/b>Confirmed for Monday afternoon 16th June please use management keys, be aware someone might be in, so first use the intercom first <\/p>

17\/06\/2025 06:39 (michaelk)<\/b>Completed compliance testing 145<\/p>

17\/06\/2025 08:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64477","activity_ticket_id":"59762","ticket_reference":"HDT60847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/05\/25","activity_end":"2025-05-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73856","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:42 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:37 (carly)<\/b>Access requested Wednesday 11th June at 3pm.<\/p>

27\/05\/2025 12:52 (carly)<\/b>Access now requested for Thursday 29th May at 3pm.<\/p>

28\/05\/2025 11:54 (carly)<\/b>Please now attend at 11am.Please use intercom and management keys.<\/p>

03\/06\/2025 07:56 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/06\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64478","activity_ticket_id":"59763","ticket_reference":"HDT60848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/25","activity_end":"2025-06-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73857","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:46 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:41 (carly)<\/b>Access requested Thursday June 12th at 9am.<\/p>

28\/05\/2025 10:16 (carly)<\/b>Access requested for Thursday 5th June at 9am.<\/p>

02\/06\/2025 11:51 (carly)<\/b>Access requested again for Thursday 5th June.<\/p>

03\/06\/2025 09:23 (carly)<\/b>Confirmed access for Thursday 5th June, please use management keys for access.<\/p>

04\/06\/2025 13:52 (jane)<\/b>Confirmed access for Thursday 5th June, tenant home for access <\/p>

10\/06\/2025 12:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64479","activity_ticket_id":"59764","ticket_reference":"HDT60849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/25","activity_end":"2025-06-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73858","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

27\/05\/2025 10:50 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:42 (carly)<\/b>Access requested for Thursday 12th June at 11am.<\/p>

28\/05\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64480","activity_ticket_id":"59765","ticket_reference":"HDT60850","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/25","activity_end":"2025-06-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73859","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:52 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:44 (carly)<\/b>Access requested for Thursday 12th June at 1pm.<\/p>

28\/05\/2025 10:18 (carly)<\/b>Access requested for Thursday 5th June at 1030am.<\/p>

02\/06\/2025 11:51 (carly)<\/b>Access requested again for Thursday 5th June.<\/p>

03\/06\/2025 09:24 (carly)<\/b>Confirmed access for Thursday 5th June, please use management keys for access.<\/p>

10\/06\/2025 12:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64481","activity_ticket_id":"59766","ticket_reference":"HDT60851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/06\/25","activity_end":"2025-06-05 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73860","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:56 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:45 (carly)<\/b>Access requested for Thursday 12th June at 3pm.<\/p>

28\/05\/2025 10:19 (carly)<\/b>Access requested for Thursday 5th June at 12pm.<\/p>

02\/06\/2025 11:52 (carly)<\/b>Access requested again for Thursday 5th June.<\/p>

03\/06\/2025 09:24 (carly)<\/b>Confirmed access for Thursday 5th June, please use management keys for access.<\/p>

10\/06\/2025 12:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2025 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64482","activity_ticket_id":"59767","ticket_reference":"HDT60852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 4 ","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/25","activity_end":"2025-06-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73861","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 10:59 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:49 (carly)<\/b>Access requested for Friday 13th June at 9am.<\/p>

28\/05\/2025 10:42 (carly)<\/b>Access requested for Friday 6th June at 9am.<\/p>

02\/06\/2025 11:53 (carly)<\/b>Access requested again for Friday 6th June.<\/p>

03\/06\/2025 09:25 (carly)<\/b>Confirmed access for Friday 6th June, please use management keys for access.<\/p>

10\/06\/2025 12:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64483","activity_ticket_id":"59768","ticket_reference":"HDT60853","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/25","activity_end":"2025-06-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73862","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 11:01 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:50 (carly)<\/b>Access requested for Friday 13th June at 11am.<\/p>

28\/05\/2025 10:43 (carly)<\/b>Access requested for Friday 6th June 1030am.<\/p>

02\/06\/2025 11:53 (carly)<\/b>Access requested again for Friday 6th June.<\/p>

03\/06\/2025 09:26 (carly)<\/b>Confirmed access for Friday 6th June, please use management keys for access.<\/p>

10\/06\/2025 12:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2025 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64484","activity_ticket_id":"59769","ticket_reference":"HDT60854","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/25","activity_end":"2025-06-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73863","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 11:03 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:52 (carly)<\/b>Access requested for Friday 13th June at 1pm.<\/p>

28\/05\/2025 10:45 (carly)<\/b>Access requested for Friday 6th June at 12pm.<\/p>

02\/06\/2025 11:54 (carly)<\/b>Access requested again for Friday 6th June.<\/p>

03\/06\/2025 09:26 (carly)<\/b>Confirmed access for Friday 6th June, please use management keys for access.<\/p>

10\/06\/2025 12:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2025 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64485","activity_ticket_id":"59770","ticket_reference":"HDT60855","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/06\/25","activity_end":"2025-06-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73864","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 11:06 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:53 (carly)<\/b>Access requested for Friday 13th June at 3pm.<\/p>

28\/05\/2025 10:46 (carly)<\/b>Access requested for Friday 6th June at 1:30pm.<\/p>

02\/06\/2025 11:54 (carly)<\/b>Access requested again for Friday 6th June.<\/p>

03\/06\/2025 09:26 (carly)<\/b>Confirmed access for Friday 6th June, please use management keys for access.<\/p>

10\/06\/2025 12:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/06\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64486","activity_ticket_id":"59771","ticket_reference":"HDT60856","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Light out 2nd floor kitchen, 1st floor disabled toilet light levels very low \u00e2\u20ac\u201c lamps need replacing. - and check other areas ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/25","activity_end":"2025-06-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73865","activity_notes":"Light out 2nd floor kitchen 1st floor disabled toilet light levels very low lamps need replacing- and check other areas ","activity_timesheet":"2","ticket_notes_combined":"

27\/05\/2025 14:19 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 14:20 (jane)<\/b>John wants Alan to check the lights when returning from annual leave <\/p>

04\/06\/2025 14:36 (alan)<\/b>Replace blown lamps as needed <\/p>

04\/06\/2025 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64487","activity_ticket_id":"59735","ticket_reference":"HDT60820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damp test \/ remove en-suite bathroom blinds\/meter readings.","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/05\/25","activity_end":"2025-05-27 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73866","activity_notes":"Damp test \/ remove en-suite bathroom blinds\/meter readings.Damp testing to the water damage areas and to remove the en -suite bathroom venetian blinds.Please ensure the readings are taken from the very top level. Step ladder is required. And meter readings too.This Flat is vacant therefore please collect keys for access. Pictures of damp testing is required on both rooms.","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2025 09:40 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 09:42 (carly)<\/b>Flat is vacant, please use keys for access.Travis is aware and will attend either today 23\/05or Tuesday 27\/05.<\/p>

23\/05\/2025 10:06 (carly)<\/b>Access confirmed for Tuesday 27th May.<\/p>

27\/05\/2025 14:33 (travis)<\/b>Collection of keys and attended above property, left property and purchased required amount of window restrictors in brass to match existing window furniture.Returned and fitted where required.<\/p>

27\/05\/2025 15:36 (travis)<\/b>Returned to above property and removed\/disposed off bathroom blind,Electric meter reading 31930,Gas meter 20849\/405,Damp tested damaged ceiling areas in both bedrooms which read at 14% moisture which is okay to mow repair\/decorate,Photos attached.<\/p>

27\/05\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64488","activity_ticket_id":"59772","ticket_reference":"HDT60857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"33 & 35 Catherine Street & 1-2 Russell Street - Leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"33-35 Catherine Street ","cs_id":"2884","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2884","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/05\/25","activity_end":"2025-05-28 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73867","activity_notes":"33 & 35 Catherine Street & 1-2 Russell Street - Leak Description: Leak going into flat has now affected the lights - there is water in the lights ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2025 09:08 (System)<\/b>Ticket Created<\/p>

28\/05\/2025 10:49 (roy)<\/b>Leak from blocked shower in flat 1Cleaned out trap and ran showerAll ok<\/p>

28\/05\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64489","activity_ticket_id":"59773","ticket_reference":"HDT60858","ticket_client":"2177","client_name":"One Berkeley ","ticket_title":"MDR\/JH\/16984 - Common Parts Ground Floor Staircase ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"One Berkeley Street","cs_id":"3127","cs_address_2":"","cs_town":"London","cs_postcode":"W1J 8DJ","ticket_client_site":"3127","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/09\/25","activity_end":"2025-09-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73868","activity_notes":"Common Parts Ground Floor Staircase ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2025 10:18 (jane)<\/b>Client (James Murphy has said) give me some dates I will follow up with Procurement to check with progress of setting you.<\/p>

29\/08\/2025 10:22 (jane)<\/b>Advised client we could start on Wednesday 3rd September <\/p>

29\/08\/2025 10:47 (jane)<\/b>Confirmed for Wednesday 3rd September for one week <\/p>

10\/09\/2025 12:33 (jack)<\/b>Done 440<\/p>

10\/09\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64490","activity_ticket_id":"59774","ticket_reference":"HDT60859","ticket_client":"2177","client_name":"One Berkeley ","ticket_title":"MDR\/JH\/16983 - Core D Corridor VIP Area ","ticket_address_1":"One Berkeley Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1J 8DJ","cs_address_1":"One Berkeley Street","cs_id":"3127","cs_address_2":"","cs_town":"London","cs_postcode":"W1J 8DJ","ticket_client_site":"3127","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/09\/25","activity_end":"2025-09-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73869","activity_notes":"Core D Corridor VIP Area ","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2025 10:18 (jane)<\/b>Client (James Murphy has said) give me some dates I will follow up with Procurement to check with progress of setting you.<\/p>

29\/08\/2025 10:23 (jane)<\/b>Advised client we could start from Wednesday 3rd September <\/p>

29\/08\/2025 10:48 (jane)<\/b>Confirmed for Wednesday 3rd September for one week <\/p>

10\/09\/2025 12:33 (jack)<\/b>Done 1040<\/p>

10\/09\/2025 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64491","activity_ticket_id":"59720","ticket_reference":"HDT60805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Install a mirror.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/25","activity_end":"2025-05-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73870","activity_notes":"Install a mirror.","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 10:53 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 10:54 (carly)<\/b>Please use keys for access.<\/p>

21\/05\/2025 13:56 (iain)<\/b>Details taken for new bathroom mirror.Prepared and sprayed washing machine lid.<\/p>

21\/05\/2025 14:04 (jane)<\/b>To order a new mirror <\/p>

22\/05\/2025 16:21 (jane)<\/b>Round mirror on order <\/p>

28\/05\/2025 11:26 (jane)<\/b>Collect keys for Thursday 29th May - vacant flat to fit the mirror <\/p>

29\/05\/2025 10:02 (travis)<\/b>Collection of mirror,Collection of keys to property,Attended and measured for most convenient placement for mirror,Drilled, plugged and screwed fittings and fitted mirror.Returned keys to security.<\/p>

29\/05\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64492","activity_ticket_id":"59775","ticket_reference":"HDT60860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Door needs adjusting.","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/05\/25","activity_end":"2025-05-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73871","activity_notes":"Main Door needs adjusting.","activity_timesheet":"2","ticket_notes_combined":"

28\/05\/2025 11:32 (System)<\/b>Ticket Created<\/p>

29\/05\/2025 08:28 (travis)<\/b>Collection of keys and attended above property,Found hinges could not be cut in any deeper to frame to allow door (lock side) to close without binding,Removed door and locks, planed off 4mm to middle\/bottom of door, painted bare wood to seal, refitted door and locks,tested.Cleaned work area,Returned main door key to security.<\/p>

29\/05\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64493","activity_ticket_id":"59776","ticket_reference":"HDT60861","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17004 - Replacement integrated fridge freezer ","ticket_address_1":"Flat 5","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 5","cs_id":"3111","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3111","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/06\/25","activity_end":"2025-06-04 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73872","activity_notes":"Replacement integrated fridge freezer ","activity_timesheet":null,"ticket_notes_combined":"

29\/05\/2025 11:23 (jane)<\/b>Instructed Repair Aid to order the Bosch integrated fridge freezer <\/p>

02\/06\/2025 13:17 (carly)<\/b>Repair Aid attending Wednesday 4th June 12-6pm.<\/p>

05\/06\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64494","activity_ticket_id":"59777","ticket_reference":"HDT60862","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16772 - Supply and installation of an electric boiler ","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/25","activity_end":"2025-08-08 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73873","activity_notes":"Supply and installation of an electric boiler ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 16:22 (jane)<\/b>New boiler needs to be fitted by 10th September - (when gas safe cert expires)<\/p>

11\/07\/2025 10:14 (michael)<\/b>Client has requested August 4th - August 8th when the tenant is away.<\/p>

16\/07\/2025 16:54 (jane)<\/b>Confirmed to replace the fusebox on Wednesday 30th July from 9am, keys for access<\/p>

31\/07\/2025 13:08 (alan)<\/b>Quoted works <\/p>

06\/08\/2025 06:39 (alan)<\/b>Quoted works <\/p>

06\/08\/2025 06:39 (alan)<\/b>Quoted works <\/p>

11\/08\/2025 09:52 (michaelk)<\/b>Completed heating installation, commissioned and left in full working order <\/p>

12\/08\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64495","activity_ticket_id":"59777","ticket_reference":"HDT60862","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16772 - Supply and installation of an electric boiler ","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/25","activity_end":"2025-08-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73874","activity_notes":"To replace the fusebox on Wednesday 30th July from 9am, keys for access ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 16:22 (jane)<\/b>New boiler needs to be fitted by 10th September - (when gas safe cert expires)<\/p>

11\/07\/2025 10:14 (michael)<\/b>Client has requested August 4th - August 8th when the tenant is away.<\/p>

16\/07\/2025 16:54 (jane)<\/b>Confirmed to replace the fusebox on Wednesday 30th July from 9am, keys for access<\/p>

31\/07\/2025 13:08 (alan)<\/b>Quoted works <\/p>

06\/08\/2025 06:39 (alan)<\/b>Quoted works <\/p>

06\/08\/2025 06:39 (alan)<\/b>Quoted works <\/p>

11\/08\/2025 09:52 (michaelk)<\/b>Completed heating installation, commissioned and left in full working order <\/p>

12\/08\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64496","activity_ticket_id":"59778","ticket_reference":"HDT60863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16964 - Upgrade of Gas Meter Cupboard.","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/06\/25","activity_end":"2025-06-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73875","activity_notes":"Upgrade of Gas Meter Cupboard.","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2025 11:44 (jane)<\/b>Advised client :Commencing with electrical works on Wednesday afternoon 11th June, then the gas meter upgrade on Thursday 12th and Friday 13th June <\/p>

11\/06\/2025 15:44 (alan)<\/b>Quoted works <\/p>

16\/06\/2025 05:30 (michaelk)<\/b>Completed quoted gas meter cupboard upgrades. 1,588 ex vat.<\/p>

16\/06\/2025 09:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64497","activity_ticket_id":"59778","ticket_reference":"HDT60863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16964 - Upgrade of Gas Meter Cupboard.","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/25","activity_end":"2025-06-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73876","activity_notes":"Upgrade of Gas Meter Cupboard.","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2025 11:44 (jane)<\/b>Advised client :Commencing with electrical works on Wednesday afternoon 11th June, then the gas meter upgrade on Thursday 12th and Friday 13th June <\/p>

11\/06\/2025 15:44 (alan)<\/b>Quoted works <\/p>

16\/06\/2025 05:30 (michaelk)<\/b>Completed quoted gas meter cupboard upgrades. 1,588 ex vat.<\/p>

16\/06\/2025 09:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64498","activity_ticket_id":"59779","ticket_reference":"HDT60864","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Air con unit making a strange noise and leaking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/25","activity_end":"2025-06-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73877","activity_notes":"Air con unit making a strange noise and leaking ","activity_timesheet":"2","ticket_notes_combined":"

29\/05\/2025 15:20 (System)<\/b>Ticket Created<\/p>

29\/05\/2025 15:21 (jane)<\/b>Requested access for Tuesday morning 3rd June <\/p>

29\/05\/2025 16:09 (jane)<\/b>Management Keys for access on Tuesday morning 3rd June <\/p>

03\/06\/2025 10:15 (alan)<\/b>Investigate noise coming from AC unit Faulty found to be the condensed pump in the ensuite bedroom AC unit Details sent to Office to order new pump<\/p>

03\/06\/2025 10:32 (jane)<\/b>Investigated noise coming from AC unit Fault found to be the condensed pump in the en-suite bedroom AC unit faulty Ordering new pump - Email Sent<\/b><\/p>

03\/06\/2025 10:41 (jane)<\/b>New pump ordered - 2\/3 day lead-time <\/p>

05\/06\/2025 09:48 (jane)<\/b>Requested access for Friday morning 6th June to fit the new air con pump <\/p>

05\/06\/2025 11:50 (jane)<\/b>Tenant has Covid, to re-book when tenant has recovered <\/p>

12\/06\/2025 11:12 (jane)<\/b>Requested access for Friday afternoon 13th June to fit the new pump <\/p>

12\/06\/2025 11:47 (jane)<\/b>Confirmed for Friday afternoon 13th June after 2pm (use management keys but knock first) <\/p>

13\/06\/2025 14:48 (alan)<\/b>Return to site and replace faulty condense pump to AC unit in main bedroom <\/p>

13\/06\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64499","activity_ticket_id":"59780","ticket_reference":"HDT60865","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 4th and Thursday 5th June ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/06\/25","activity_end":"2025-06-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73878","activity_notes":"Handyman Services for Wednesday 4th and Thursday 5th June ","activity_timesheet":null,"ticket_notes_combined":"

30\/05\/2025 09:26 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64500","activity_ticket_id":"59590","ticket_reference":"HDT60675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate all window restrictors.","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/05\/25","activity_end":"2025-05-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73879","activity_notes":"Friday 30th May 12pm. Tenant will be home for access.Reinstate all window restrictors.The tenant have removed most restrictors therefore can you please arrange for them to reinstate all missing restrictors.","activity_timesheet":"2","ticket_notes_combined":"

02\/05\/2025 12:38 (System)<\/b>Ticket Created<\/p>

02\/05\/2025 12:47 (carly)<\/b>Iain to provide a list of all installed restrictors.<\/p>

02\/05\/2025 16:05 (iain)<\/b>Window restrictors.<\/p>

02\/05\/2025 16:05 (iain)<\/b>Window restrictors.<\/p>

06\/05\/2025 13:21 (jane)<\/b>Window restrictors on order <\/p>

21\/05\/2025 09:11 (carly)<\/b>Access requested for today Wednesday 21st May.<\/p>

21\/05\/2025 09:48 (carly)<\/b>Tenant unavailable today, this is now confirmed for Friday 30th May 12pm.Tenant will be home for access.<\/p>

30\/05\/2025 13:54 (roy)<\/b>Fitted 12 window restrictors <\/p>

30\/05\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64501","activity_ticket_id":"59725","ticket_reference":"HDT60810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16989 - Repairs to washer\/dryer ","ticket_address_1":"Flat 2","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/06\/25","activity_end":"2025-06-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73880","activity_notes":"Repairs to washer\/dryer Management keys for access For Tuesday, 3rd of June, between 12-3pm, keys for access","activity_timesheet":"2","ticket_notes_combined":"

21\/05\/2025 15:59 (jane)<\/b>Instructed Repair Aid to order the new parts <\/p>

28\/05\/2025 13:50 (jane)<\/b>Update from Repair Aid The part should be with us today or tomorrow - we will contact you when it is with us, so we can schedule a visit, <\/p>

30\/05\/2025 09:18 (jane)<\/b>Requested access for Tuesday, 3rd of June, between 12-6pm<\/p>

30\/05\/2025 10:06 (jane)<\/b>For Tuesday, 3rd of June, between 12-3pm, keys for access <\/p>

03\/06\/2025 13:39 (alan)<\/b>Supply access <\/p>

03\/06\/2025 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64502","activity_ticket_id":"59781","ticket_reference":"HDT60866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16990 - Floor Refurbishment ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"16\/06\/25","activity_end":"2025-06-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73881","activity_notes":"Floor Refurbishment ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2025 14:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64503","activity_ticket_id":"59782","ticket_reference":"HDT60867","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17007 - 4th Floor lock replacement ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/25","activity_end":"2025-05-30 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73882","activity_notes":"4th Floor lock replacement ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2025 14:05 (travis)<\/b>Replacement of euro profile lock to office door.<\/p>

30\/05\/2025 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64504","activity_ticket_id":"59783","ticket_reference":"HDT60868","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17008 - 2nd floor lock replacement ","ticket_address_1":"143 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AD","cs_address_1":"143 Long Acre ","cs_id":"2040","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/05\/25","activity_end":"2025-05-30 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73883","activity_notes":"2nd floor lock replacement ","activity_timesheet":"2","ticket_notes_combined":"

30\/05\/2025 14:04 (travis)<\/b>Attended and replaced euro lock to main office door.<\/p>

30\/05\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64505","activity_ticket_id":"59784","ticket_reference":"HDT60869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17001 - Replacement parts to Kranzle pressure washer ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/06\/25","activity_end":"2025-06-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73884","activity_notes":"Replacement parts to Kranzle pressure washer ","activity_timesheet":null,"ticket_notes_combined":"

30\/05\/2025 13:11 (jane)<\/b>Instructed Clean Machine <\/p>

13\/06\/2025 15:29 (jane)<\/b>Chased Clean Machine for a date <\/p>

16\/06\/2025 09:47 (carly)<\/b>Clean machine will be attending Wednesday 18th June.Anthony is aware.<\/p>

24\/06\/2025 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64506","activity_ticket_id":"59785","ticket_reference":"HDT60870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17006 - Water damage repairs ","ticket_address_1":"2nd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"2nd Floor","cs_id":"103","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/06\/25","activity_end":"2025-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73885","activity_notes":"Water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 09:35 (carly)<\/b>Access requested for Thursday 12th June.<\/p>

09\/06\/2025 13:07 (carly)<\/b>Access confirmed for Thursday 12th June.<\/p>

13\/06\/2025 10:48 (jack)<\/b>Done<\/p>

13\/06\/2025 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64507","activity_ticket_id":"59786","ticket_reference":"HDT60871","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/16948 - Replacement lights to first floor toilets - Please note we require the LED lamps to be Warm White. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/25","activity_end":"2025-06-06 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73886","activity_notes":"Replacement lights to first floor toilets - Please note we require the LED lamps to be Warm White. ","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 10:31 (carly)<\/b>Alan attended today Monday 2nd June.<\/p>

04\/06\/2025 14:37 (alan)<\/b>Quoted works <\/p>

06\/06\/2025 15:01 (alan)<\/b>Quoted works <\/p>

06\/06\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64508","activity_ticket_id":"59741","ticket_reference":"HDT60826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/25","activity_end":"2025-06-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73887","activity_notes":"To carry out ITC's. - - include cleaning of pipework under sink\/wash basin ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:46 (System)<\/b>Ticket Created<\/p>

29\/05\/2025 10:57 (jane)<\/b>Tenant has already vacated, can attend anytime, collect keys from Lilian - New tenant expected on the 19th June.<\/p>

30\/05\/2025 15:17 (travis)<\/b>Itc list.<\/p>

03\/06\/2025 08:01 (michaelk)<\/b>Completed heating itc. Checked alarms and removed and cleaned basin and kitchen traps. Left fully operational 2hrs labour 105<\/p>

03\/06\/2025 09:36 (jane)<\/b>Appliance filler panel on order - delivery date Friday 6th June <\/p>

03\/06\/2025 15:11 (travis)<\/b>Completed itc list, awaiting a kitchen decor blank to complete.Removed both waste traps to bathroom and kitchen, cleaned and sterilised and reinstated.<\/p>

04\/06\/2025 14:41 (alan)<\/b>ITC works Refix 2 radiators in main room<\/p>

06\/06\/2025 13:49 (jane)<\/b>Appliance filler panel being fitted on Monday 9th June <\/p>

09\/06\/2025 10:09 (travis)<\/b>Removed oven and decor part above,Replaced decor slab and reinstated oven.<\/p>

09\/06\/2025 10:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64509","activity_ticket_id":"59787","ticket_reference":"HDT60872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty main entrance door handle.","ticket_address_1":"65-67 Charing Cross Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"65-67 Charing Cross Road ","cs_id":"2710","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2710","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/06\/25","activity_end":"2025-06-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73888","activity_notes":"Faulty main entrance door handle.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 10:41 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 11:47 (roy)<\/b>Large door handle has fallen againReally needs new handlesBolts unable to fix onto handle so to secure had to drill through handle and use a locking nut. This now needs a cap to fit over the top of nutDid notice the top is also working loose and recommend we do the same as the lowerAlso the side fixing screws are missing hence new handles <\/p>

03\/06\/2025 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64510","activity_ticket_id":"59788","ticket_reference":"HDT60873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Toilet Flush.","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/06\/25","activity_end":"2025-06-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73889","activity_notes":"Faulty Toilet Flush.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 11:30 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 11:31 (carly)<\/b>Roy is aware and will attend today, just awaiting access details.<\/p>

02\/06\/2025 11:34 (carly)<\/b>Lilian will provide access code.<\/p>

02\/06\/2025 14:20 (roy)<\/b>On arrival I tested the flush which was working. Problem was lots of faeces in the bowl and wouldn't flush.Had to clear blockage and then increased volume of water.For a full flush you have to press and hold and I believe the tenants are just doing a short flush<\/p>

03\/06\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64511","activity_ticket_id":"59789","ticket_reference":"HDT60874","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"KPF | Leak 2nd floor riser adjacent Gents toilet - water heater leaking","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/06\/25","activity_end":"2025-06-02 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73890","activity_notes":"KPF | Leak 2nd floor riser adjacent Gents toilet - water heater leaking","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 13:11 (System)<\/b>Ticket Created<\/p>

03\/06\/2025 07:58 (michaelk)<\/b>Attended site to repair leaking blending valve. 1hr labour 55<\/p>

03\/06\/2025 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64512","activity_ticket_id":"59790","ticket_reference":"HDT60875","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"366","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"366","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/25","activity_end":"2025-06-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73891","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 14:19 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 14:20 (carly)<\/b>Access requested for Monday 9th June at 9am.<\/p>

10\/06\/2025 15:00 (alan)<\/b>Electrical inspection <\/p>

10\/06\/2025 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64513","activity_ticket_id":"59791","ticket_reference":"HDT60876","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/25","activity_end":"2025-06-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73892","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 14:26 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 14:30 (carly)<\/b>Access requested for Monday 9th June at 12pm.<\/p>

10\/06\/2025 15:00 (alan)<\/b>Electrical inspection <\/p>

10\/06\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64514","activity_ticket_id":"59792","ticket_reference":"HDT60877","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/25","activity_end":"2025-06-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73893","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 14:45 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 14:46 (carly)<\/b>Access requested for Tuesday 10th June at 9am.<\/p>

09\/06\/2025 13:33 (carly)<\/b>Follow up email sent, requesting access.<\/p>

10\/06\/2025 15:00 (alan)<\/b>Electrical inspection <\/p>

10\/06\/2025 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64515","activity_ticket_id":"59794","ticket_reference":"HDT60879","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/25","activity_end":"2025-06-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73894","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 14:51 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 14:52 (carly)<\/b>Access requested for Thursday 12th June at 9am.<\/p>

09\/06\/2025 13:33 (carly)<\/b>Follow up email sent, requesting access.<\/p>

10\/06\/2025 09:28 (carly)<\/b>Access confirmed.As this is mandatory, the engineer will be given the management keys for access if no one is around - as per Lilian.<\/p>

13\/06\/2025 06:59 (alan)<\/b>Electrical inspection <\/p>

13\/06\/2025 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64516","activity_ticket_id":"59795","ticket_reference":"HDT60880","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/25","activity_end":"2025-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73895","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 14:53 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 14:55 (carly)<\/b>Access requested for Thursday 12th June at 12pm.<\/p>

09\/06\/2025 13:34 (carly)<\/b>Follow up email sent, requesting access.<\/p>

10\/06\/2025 09:29 (carly)<\/b>Access confirmed. As this is mandatory, the engineer will be given the management keys for access if no one is around - as per Lilian.<\/p>

13\/06\/2025 06:59 (alan)<\/b>Electrical inspection <\/p>

13\/06\/2025 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64517","activity_ticket_id":"59796","ticket_reference":"HDT60881","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/25","activity_end":"2025-06-13 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73896","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 14:57 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 14:58 (carly)<\/b>Access requested for Friday 13th June at 9am<\/p>

09\/06\/2025 13:35 (carly)<\/b>Follow up email sent, requesting access.<\/p>

10\/06\/2025 09:30 (carly)<\/b>Access confirmed.As this is mandatory, the engineer will be given the management keys for access if no one is around - as per Lilian.<\/p>

13\/06\/2025 13:34 (alan)<\/b>Electrical inspection <\/p>

13\/06\/2025 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64518","activity_ticket_id":"59797","ticket_reference":"HDT60882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/25","activity_end":"2025-06-13 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73897","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 14:59 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 15:00 (carly)<\/b>Access requested for Friday 13th June at 12pm.<\/p>

09\/06\/2025 13:35 (carly)<\/b>Follow up email sent, requesting access.<\/p>

10\/06\/2025 09:30 (carly)<\/b>Access confirmed. As this is mandatory, the engineer will be given the management keys for access if no one is around - as per Lilian.<\/p>

13\/06\/2025 14:49 (alan)<\/b>Electrical inspection <\/p>

13\/06\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64519","activity_ticket_id":"59798","ticket_reference":"HDT60883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 2","cs_id":"881","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"881","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/25","activity_end":"2025-06-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73898","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 15:44 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 15:45 (carly)<\/b>Access requested 16th June at 9am<\/p>

16\/06\/2025 11:56 (carly)<\/b>Access requested for Monday 23rd June - PM.<\/p>

20\/06\/2025 12:02 (carly)<\/b>Follow up email sent requesting access for Monday 23rd June.<\/p>

24\/06\/2025 05:47 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/06\/2025 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64520","activity_ticket_id":"59799","ticket_reference":"HDT60884","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/25","activity_end":"2025-06-23 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73899","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 15:47 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 15:50 (carly)<\/b>Access requested for Monday 16th at 11am.<\/p>

13\/06\/2025 11:19 (carly)<\/b>Following up email sent requesting access.<\/p>

16\/06\/2025 11:57 (carly)<\/b>Access requested for Monday 23rd June PM.<\/p>

20\/06\/2025 12:02 (carly)<\/b>Follow up email sent requesting access for Monday 23rd June.<\/p>

24\/06\/2025 05:46 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/06\/2025 05:47 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/06\/2025 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64521","activity_ticket_id":"59800","ticket_reference":"HDT60885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/25","activity_end":"2025-06-25 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73900","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 15:51 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 15:54 (carly)<\/b>Access requested for Tuesday 17th June at 9am.<\/p>

06\/06\/2025 10:03 (carly)<\/b>Access confirmed for Tuesday 17th June.<\/p>

18\/06\/2025 10:00 (jane)<\/b>To re-book another date <\/p>

20\/06\/2025 09:30 (carly)<\/b>Access requested for Wednesday 25th June at 12pm.<\/p>

23\/06\/2025 13:34 (carly)<\/b>Follow up email sent, requesting access for Wednesday 25th June.<\/p>

24\/06\/2025 09:52 (carly)<\/b>Access confirmed for Wednesday 25th June, please use keys for access.<\/p>

26\/06\/2025 09:39 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/06\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64522","activity_ticket_id":"59801","ticket_reference":"HDT60886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/25","activity_end":"2025-06-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73901","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 15:55 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 15:57 (carly)<\/b>Access requested Tuesday 17th June at 11am.<\/p>

06\/06\/2025 10:03 (carly)<\/b>Access confirmed for Tuesday 17th June.<\/p>

18\/06\/2025 10:00 (jane)<\/b>To re-book another date <\/p>

20\/06\/2025 09:30 (carly)<\/b>Access requested for Wednesday 25th June at 2pm.<\/p>

23\/06\/2025 13:34 (carly)<\/b>Follow up email sent, requesting access for Wednesday 25th June.<\/p>

24\/06\/2025 09:53 (carly)<\/b>Access confirmed for Wednesday 25th June.Tenant will be home to provide access.<\/p>

26\/06\/2025 09:39 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/06\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64523","activity_ticket_id":"59802","ticket_reference":"HDT60887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/25","activity_end":"2025-06-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73902","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 15:59 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 16:01 (carly)<\/b>Access requested for Wednesday 18th June at 9am.<\/p>

06\/06\/2025 10:04 (carly)<\/b>Access confirmed for Wednesday 18th June.<\/p>

17\/06\/2025 09:37 (carly)<\/b>Access is from 10am.<\/p>

19\/06\/2025 07:38 (michaelk)<\/b>Completed full compliance testing 185<\/p>

19\/06\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64524","activity_ticket_id":"59803","ticket_reference":"HDT60888","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/25","activity_end":"2025-06-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73903","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 16:02 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 16:04 (carly)<\/b>Access requested Wednesday 18th June 11am-1pm.<\/p>

06\/06\/2025 10:04 (carly)<\/b>Access confirmed for Wednesday 18th June.<\/p>

18\/06\/2025 11:06 (jane)<\/b>Client wants to re-book <\/p>

20\/06\/2025 09:29 (carly)<\/b>Access requested for Tuesday 24th June at 2pm.<\/p>

23\/06\/2025 13:33 (carly)<\/b>Follow up email sent, requesting access for Tuesday 24th June.<\/p>

23\/06\/2025 13:50 (carly)<\/b>Access confirmed for Tuesday 24th June.<\/p>

25\/06\/2025 06:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

25\/06\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64525","activity_ticket_id":"59805","ticket_reference":"HDT60890","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/25","activity_end":"2025-06-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73904","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 16:07 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 16:10 (carly)<\/b>Access requested for Thursday 19th June at 9am.<\/p>

06\/06\/2025 10:05 (carly)<\/b>Access confirmed for Thursday 19th June.<\/p>

24\/06\/2025 05:43 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/06\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64526","activity_ticket_id":"59806","ticket_reference":"HDT60891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/25","activity_end":"2025-06-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73905","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 16:11 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 16:13 (carly)<\/b>Access requested for Thursday 19th June at 11am.<\/p>

06\/06\/2025 10:06 (carly)<\/b>Access confirmed for Thursday 19th June.<\/p>

19\/06\/2025 13:34 (jane)<\/b>To be re-booked<\/p>

20\/06\/2025 09:28 (carly)<\/b>Access requested Tuesday 24th June at 12pm.<\/p>

23\/06\/2025 13:33 (carly)<\/b>Follow up email sent, requesting access for Tuesday 24th June.<\/p>

23\/06\/2025 13:50 (carly)<\/b>Access confirmed for Tuesday 24th June.<\/p>

25\/06\/2025 06:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

25\/06\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64527","activity_ticket_id":"59807","ticket_reference":"HDT60892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 4.1","cs_id":"2171","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2171","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/25","activity_end":"2025-06-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73906","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 16:14 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 16:16 (carly)<\/b>Access requested for Thursday 19th June at 1pm.<\/p>

06\/06\/2025 10:06 (carly)<\/b>Access confirmed for Thursday 19th June.<\/p>

19\/06\/2025 13:42 (jane)<\/b>Confirmed for Friday 20th June at 11am <\/p>

23\/06\/2025 08:16 (michaelk)<\/b>Completed full compliance testing 185<\/p>

23\/06\/2025 11:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64528","activity_ticket_id":"59804","ticket_reference":"HDT60889","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/25","activity_end":"2025-06-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73907","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"1","ticket_notes_combined":"

02\/06\/2025 16:05 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 16:06 (carly)<\/b>Access requested for 18th June at 1pm.<\/p>

06\/06\/2025 10:05 (carly)<\/b>Access confirmed for Wednesday 18th June.<\/p>

19\/06\/2025 07:37 (michaelk)<\/b>Completed full compliance testing 185<\/p>

19\/06\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64529","activity_ticket_id":"59664","ticket_reference":"HDT60749","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16952 - New tiled splashback","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"12","resource_name":"Mark Burt","activity_start":"04\/06\/25","activity_end":"2025-06-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73908","activity_notes":"New tiled splashback ","activity_timesheet":null,"ticket_notes_combined":"

22\/05\/2025 13:42 (jane)<\/b>Tiles on order - delivery date 27th May 2025<\/p>

02\/06\/2025 14:47 (travis)<\/b>Removed splashback tiles and prepared wall for tiling,Disposed off all rubbish,Fitted handrail.<\/p>

05\/06\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64530","activity_ticket_id":"59808","ticket_reference":"HDT60893","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Penthouse Flat door lock faulty.","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/06\/25","activity_end":"2025-06-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73909","activity_notes":"Penthouse Flat door lock faulty.","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 09:18 (System)<\/b>Ticket Created<\/p>

03\/06\/2025 09:19 (carly)<\/b>Travis attended this morning.<\/p>

03\/06\/2025 09:20 (travis)<\/b>Attended and found night latch to main door to be beyond repair,Left property and purchased a replacement.Returned and fitted\/tested.Returned keys to security.<\/p>

03\/06\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64531","activity_ticket_id":"59793","ticket_reference":"HDT60878","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/25","activity_end":"2025-06-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73910","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

02\/06\/2025 14:48 (System)<\/b>Ticket Created<\/p>

02\/06\/2025 14:49 (carly)<\/b>Access requested for Tuesday 10th June at 12pm.<\/p>

09\/06\/2025 13:33 (carly)<\/b>Follow up email sent, requesting access.<\/p>

10\/06\/2025 15:04 (alan)<\/b>Electrical inspection <\/p>

10\/06\/2025 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64532","activity_ticket_id":"59809","ticket_reference":"HDT60894","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Door Mail Box Issue.","ticket_address_1":"14a Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14a Lisle Street ","cs_id":"2147","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"2147","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/25","activity_end":"2025-06-12 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73911","activity_notes":"Main Door Mail Box Issue.To make safe the mailbox. There are sharp edges that need to be removed to avoid injury.","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 10:34 (System)<\/b>Ticket Created<\/p>

03\/06\/2025 10:38 (carly)<\/b>Access requested for Thursday 5th June at 9am.<\/p>

05\/06\/2025 10:24 (travis)<\/b>Attended and removed internal mail box and ordered a new letter box guard to replace to prevent unauthorized entry.<\/p>

05\/06\/2025 11:24 (jane)<\/b>Letter box security hood on order - 3\/5 day lead-time <\/p>

11\/06\/2025 11:58 (jane)<\/b>Part received by office, engineer fitting on Thursday 12th June <\/p>

12\/06\/2025 06:59 (travis)<\/b>Attended and fitted a letter box guard.<\/p>

12\/06\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64533","activity_ticket_id":"59810","ticket_reference":"HDT60895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Stair Strips","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/25","activity_end":"2025-06-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73912","activity_notes":"Stair Strips.I had an issue reported regarding black stair strip at 44a Floral street. I have attached two photos for your reference; there are more than two that are loose. Can we have someone survey and rectify at your earliest convenience please. ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 10:41 (System)<\/b>Ticket Created<\/p>

03\/06\/2025 10:43 (carly)<\/b>Access requested for Thursday 5th June at 11am.<\/p>

03\/06\/2025 10:47 (carly)<\/b>Access confirmed for Thursday 5th June.<\/p>

05\/06\/2025 14:52 (roy)<\/b>Lots of stair nosing very loose but bad day to do as tenants up and down stairs.Constantly removing glue from stairs even though tape has been put down<\/p>

05\/06\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64534","activity_ticket_id":"59811","ticket_reference":"HDT60896","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water reading.","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/06\/25","activity_end":"2025-06-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73913","activity_notes":"Water reading.Maybe in the pavement.","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 10:59 (System)<\/b>Ticket Created<\/p>

03\/06\/2025 11:12 (carly)<\/b>Meter number requested.<\/p>

03\/06\/2025 11:56 (carly)<\/b>As requested by Edyta photos to be taken of all flats.Alan is aware.<\/p>

04\/06\/2025 08:54 (alan)<\/b>Due to no meter number take photos of all water meters outside 25a Catherine st <\/p>

04\/06\/2025 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64535","activity_ticket_id":"59653","ticket_reference":"HDT60738","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak in the back of the shower.","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/07\/25","activity_end":"2025-07-23 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73914","activity_notes":"Flat 9, 27 Slingsby Place - Tile replacement ","activity_timesheet":"2","ticket_notes_combined":"

13\/05\/2025 11:38 (System)<\/b>Ticket Created<\/p>

13\/05\/2025 12:57 (carly)<\/b>Attending with Nick.<\/p>

15\/05\/2025 06:23 (michaelk)<\/b>Attended site with nick to try to identify the cause of a leak into the shop unit. Using a camera there was no evidence found, however there was a 4 way branch that had been used but was on the wrong side of the access hatches. I would recommend that a further tile is removed that will give us a better view of the complete branch. 2hrs labour 105<\/p>

15\/05\/2025 13:20 (jane)<\/b>Updated client tiles needs to be removed, awaiting confirmation <\/p>

20\/05\/2025 10:33 (carly)<\/b>Access requested for Wednesday 21st May at 9am.<\/p>

22\/05\/2025 05:42 (michaelk)<\/b>Attended site to remove additional tiles in the bathroom to try to ascertain what is causing the leak below. The tiles and plywood were cut out, to allow us to see the other side of the soil stack. The leak appears to be beneath the four way branch which is below the suspended floor. There will need to be further opening up work to facilitate a repair. The area has been cleaned for the tenant. Note; Mike is attending site in the morning. 8hrs labour 405<\/p>

26\/05\/2025 09:30 (michaelk)<\/b>Re-attended site to break out the floor and wall to be able to pinpoint the cause of the leak. The area was cleared which showed us the travel of the water, which was actually between the floor tiles and the ditra matting.<\/p>

29\/05\/2025 11:29 (jane)<\/b>Re-attending today <\/p>

03\/06\/2025 08:10 (michaelk)<\/b>Attended site to replace the faulty cistern and to leave the toilet in full working order. We had a lot of difficulty fitting the new cistern but eventually completed the job with no further issues. Tested thoroughly on completion and left fully operational. 4hrs labour plus parts, total 329 ex vat.<\/p>

03\/06\/2025 11:43 (jane)<\/b>Sourcing tile replacements <\/p>

15\/07\/2025 10:40 (jane)<\/b>Requested access into Flat 9 to fit the new tile on Wednesday 23rd July <\/p>

15\/07\/2025 13:11 (jane)<\/b>Confirmed for Wednesday 23rd July at 9am - take keys but knock first <\/p>

23\/07\/2025 15:37 (travis)<\/b>Making good tiling works in bathroom.<\/p>

23\/07\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64536","activity_ticket_id":"59812","ticket_reference":"HDT60897","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"MDR\/JH\/17012 - Water damage repairs to 7th floor ceiling ","ticket_address_1":"Becket House ","ticket_address_2":"5th Floor 36 Old Jewry","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8DD","cs_address_1":"Becket House ","cs_id":"2989","cs_address_2":"5th Floor 36 Old Jewry","cs_town":"London ","cs_postcode":"EC2R 8DD","ticket_client_site":"2989","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"13\/06\/25","activity_end":"2025-06-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73915","activity_notes":"Water damage repairs to 7th floor ceiling For Friday 13th June at 7am ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 14:41 (jane)<\/b>For Friday 13th June at 7am <\/p>

13\/06\/2025 10:58 (jack)<\/b>230<\/p>

13\/06\/2025 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64537","activity_ticket_id":"59813","ticket_reference":"HDT60898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/06\/25","activity_end":"2025-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73916","activity_notes":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frede","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2025 15:55 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:51 (jane)<\/b>Attendance on Friday 6th June and Monday - Thursday 9th to 12th June <\/p>

07\/06\/2025 10:33 (roy)<\/b>107-115 Long AcreLots of photos taken. Upper level and lower levelsSending photos via email as too many <\/p>

12\/06\/2025 10:00 (jane)<\/b>Update from Nick : Access to the Shelton St Address hasnt been granted by Randall yet due to building works<\/p>

12\/06\/2025 15:24 (roy)<\/b>Coven grd roofs<\/p>

12\/06\/2025 15:27 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 15:28 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 20:34 (roy)<\/b>Beckets Hse <\/p>

13\/06\/2025 15:59 (iain)<\/b>Roof clearances.Photos attached are for 4 Frederick place.<\/p>

16\/06\/2025 10:02 (roy)<\/b>Becket Hse, Barnards InnRoof clearances <\/p>

18\/06\/2025 10:49 (jane)<\/b>Email sent to client requesting access for two remaining roofs outstanding - 20-22 Shelton Street and 121 Long Acre <\/p>

20\/06\/2025 10:47 (jane)<\/b>Requested access for Tuesday 24th June to complete the remaining two roofs <\/p>

24\/06\/2025 14:06 (jane)<\/b>Requested access for this Friday 27th June or any other dates that suit <\/p>

25\/06\/2025 09:10 (jane)<\/b>Confirmed for Friday 27th June - permits to be sent over this morning <\/p>

27\/06\/2025 15:59 (iain)<\/b>Roofs.<\/p>

30\/06\/2025 06:05 (roy)<\/b>Finish off roofs<\/p>

07\/07\/2025 19:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64538","activity_ticket_id":"59813","ticket_reference":"HDT60898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/06\/25","activity_end":"2025-06-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73917","activity_notes":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frede","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 15:55 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:51 (jane)<\/b>Attendance on Friday 6th June and Monday - Thursday 9th to 12th June <\/p>

07\/06\/2025 10:33 (roy)<\/b>107-115 Long AcreLots of photos taken. Upper level and lower levelsSending photos via email as too many <\/p>

12\/06\/2025 10:00 (jane)<\/b>Update from Nick : Access to the Shelton St Address hasnt been granted by Randall yet due to building works<\/p>

12\/06\/2025 15:24 (roy)<\/b>Coven grd roofs<\/p>

12\/06\/2025 15:27 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 15:28 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 20:34 (roy)<\/b>Beckets Hse <\/p>

13\/06\/2025 15:59 (iain)<\/b>Roof clearances.Photos attached are for 4 Frederick place.<\/p>

16\/06\/2025 10:02 (roy)<\/b>Becket Hse, Barnards InnRoof clearances <\/p>

18\/06\/2025 10:49 (jane)<\/b>Email sent to client requesting access for two remaining roofs outstanding - 20-22 Shelton Street and 121 Long Acre <\/p>

20\/06\/2025 10:47 (jane)<\/b>Requested access for Tuesday 24th June to complete the remaining two roofs <\/p>

24\/06\/2025 14:06 (jane)<\/b>Requested access for this Friday 27th June or any other dates that suit <\/p>

25\/06\/2025 09:10 (jane)<\/b>Confirmed for Friday 27th June - permits to be sent over this morning <\/p>

27\/06\/2025 15:59 (iain)<\/b>Roofs.<\/p>

30\/06\/2025 06:05 (roy)<\/b>Finish off roofs<\/p>

07\/07\/2025 19:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64539","activity_ticket_id":"59737","ticket_reference":"HDT60822","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16999 - Replacement dishwasher ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/06\/25","activity_end":"2025-06-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73918","activity_notes":"Replacement dishwasher Please give Repair Aid access via keys for Wednesday 4th June between 12 and 4pm ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 10:11 (jane)<\/b>Repair Aid ordering new appliance <\/p>

03\/06\/2025 11:57 (jane)<\/b>Requested access for Wednesday 4th June between 12 and 6pm <\/p>

03\/06\/2025 16:07 (jane)<\/b>Confirmed access via keys for Wednesday 4th June between 12 and 4pm <\/p>

04\/06\/2025 14:21 (iain)<\/b>Repairaid.<\/p>

04\/06\/2025 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64540","activity_ticket_id":"59814","ticket_reference":"HDT60899","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water in the shower ","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/06\/25","activity_end":"2025-06-10 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73919","activity_notes":"No hot water in the shower ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 16:32 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 09:47 (carly)<\/b>Waiting for tenant to let us know when we can gain access.<\/p>

05\/06\/2025 14:07 (jane)<\/b>Requested for Tuesday afternoon 10th June <\/p>

09\/06\/2025 09:23 (carly)<\/b>Access confirmed for Tuesday 10th June between 2-3pm.<\/p>

09\/06\/2025 09:23 (carly)<\/b>Tenant will be home to provide access.<\/p>

10\/06\/2025 21:00 (michaelk)<\/b>Attended site to investigate shower water temperature. Although the shower was reduc8ng and increasing in temperature the tenant reported fluctuating pressure and temperature. The grohe shower fitted is very old with parts difficult to buy and very expensive. I would recommend upgrading the shower with a modern type. 2hrs labour 105<\/p>

11\/06\/2025 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64541","activity_ticket_id":"59813","ticket_reference":"HDT60898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/25","activity_end":"2025-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73920","activity_notes":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frede","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 15:55 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:51 (jane)<\/b>Attendance on Friday 6th June and Monday - Thursday 9th to 12th June <\/p>

07\/06\/2025 10:33 (roy)<\/b>107-115 Long AcreLots of photos taken. Upper level and lower levelsSending photos via email as too many <\/p>

12\/06\/2025 10:00 (jane)<\/b>Update from Nick : Access to the Shelton St Address hasnt been granted by Randall yet due to building works<\/p>

12\/06\/2025 15:24 (roy)<\/b>Coven grd roofs<\/p>

12\/06\/2025 15:27 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 15:28 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 20:34 (roy)<\/b>Beckets Hse <\/p>

13\/06\/2025 15:59 (iain)<\/b>Roof clearances.Photos attached are for 4 Frederick place.<\/p>

16\/06\/2025 10:02 (roy)<\/b>Becket Hse, Barnards InnRoof clearances <\/p>

18\/06\/2025 10:49 (jane)<\/b>Email sent to client requesting access for two remaining roofs outstanding - 20-22 Shelton Street and 121 Long Acre <\/p>

20\/06\/2025 10:47 (jane)<\/b>Requested access for Tuesday 24th June to complete the remaining two roofs <\/p>

24\/06\/2025 14:06 (jane)<\/b>Requested access for this Friday 27th June or any other dates that suit <\/p>

25\/06\/2025 09:10 (jane)<\/b>Confirmed for Friday 27th June - permits to be sent over this morning <\/p>

27\/06\/2025 15:59 (iain)<\/b>Roofs.<\/p>

30\/06\/2025 06:05 (roy)<\/b>Finish off roofs<\/p>

07\/07\/2025 19:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64542","activity_ticket_id":"59813","ticket_reference":"HDT60898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/06\/25","activity_end":"2025-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73921","activity_notes":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below 107-115 Long Acre WC2E 9NT16-18 Shelton Street WC2H 9FARo37 Drury Lane WC2B 5RR83-84 Long Acre WC2E 9NG5 Dryden Street WC2E 9NG80 Long Acre WC2E 9NG39 Drury Lane WC2B 5RR40 Drury Lane WC2B 5RR5 Langley Street WC2H 9JA3, 5 and 7 Neal Street WC2H 9PU9-15 Neal Street WC2H 9PW118 Long Acre WC2E 9PAMercer's Hall Ironmonger Lane EC2V 8HE17-19 Neal Street WC2H 9PU6-7 Mercer Walk WC2H 9FA5-6 Mercer Walk WC2H 9FA1 Mercer Walk WC2H 9FA120-121 Long Acre WC220-22 Shelton Street WC2H 9JJBecket House 36 Old Jewry EC2 8DD8 Frederick Place EC2R 8AB1-3 Frede","activity_timesheet":null,"ticket_notes_combined":"

03\/06\/2025 15:55 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:51 (jane)<\/b>Attendance on Friday 6th June and Monday - Thursday 9th to 12th June <\/p>

07\/06\/2025 10:33 (roy)<\/b>107-115 Long AcreLots of photos taken. Upper level and lower levelsSending photos via email as too many <\/p>

12\/06\/2025 10:00 (jane)<\/b>Update from Nick : Access to the Shelton St Address hasnt been granted by Randall yet due to building works<\/p>

12\/06\/2025 15:24 (roy)<\/b>Coven grd roofs<\/p>

12\/06\/2025 15:27 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 15:28 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 20:34 (roy)<\/b>Beckets Hse <\/p>

13\/06\/2025 15:59 (iain)<\/b>Roof clearances.Photos attached are for 4 Frederick place.<\/p>

16\/06\/2025 10:02 (roy)<\/b>Becket Hse, Barnards InnRoof clearances <\/p>

18\/06\/2025 10:49 (jane)<\/b>Email sent to client requesting access for two remaining roofs outstanding - 20-22 Shelton Street and 121 Long Acre <\/p>

20\/06\/2025 10:47 (jane)<\/b>Requested access for Tuesday 24th June to complete the remaining two roofs <\/p>

24\/06\/2025 14:06 (jane)<\/b>Requested access for this Friday 27th June or any other dates that suit <\/p>

25\/06\/2025 09:10 (jane)<\/b>Confirmed for Friday 27th June - permits to be sent over this morning <\/p>

27\/06\/2025 15:59 (iain)<\/b>Roofs.<\/p>

30\/06\/2025 06:05 (roy)<\/b>Finish off roofs<\/p>

07\/07\/2025 19:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64543","activity_ticket_id":"59815","ticket_reference":"HDT60900","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Need to access some water meters to determine which belongs to 118-120 Shaftesbury Avenue but the lids are all sealed. I need help to lift them. ","ticket_address_1":"118-120 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"118-120 Shaftesbury Avenue ","cs_id":"3117","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"3117","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/25","activity_end":"2025-06-04 11:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73922","activity_notes":"Need to access some water meters to determine which belongs to 118-120 Shaftesbury Avenue but the lids are all sealed. I need help to lift them. ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 09:40 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 09:41 (jane)<\/b>Engineer attending now <\/p>

04\/06\/2025 11:04 (travis)<\/b>Water meter readings.<\/p>

04\/06\/2025 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64544","activity_ticket_id":"59816","ticket_reference":"HDT60901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire Stopping.","ticket_address_1":"15 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"15 Tavistock Street","cs_id":"48","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"48","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/25","activity_end":"2025-06-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73923","activity_notes":"Fire Stopping.Could you please do fire stopping to the electrical cupboard on the ground floor. Cable penetrations were noted in the ceiling of the electrical cupboard. Fire stopping should be completed, as necessary, with materials that achieve 30 minutes fire resistance","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 09:52 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 14:42 (travis)<\/b>H&S works,Filled voids in ceiling of electrical cupboard on ground floor using fire rated sealant.<\/p>

04\/06\/2025 14:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64545","activity_ticket_id":"59817","ticket_reference":"HDT60902","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ground Floor Cupboard - Fire Stopping","ticket_address_1":"25 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/25","activity_end":"2025-06-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73924","activity_notes":"Ground Floor Cupboard - Fire Stopping","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 10:00 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 13:10 (travis)<\/b>H&S smoke and fire proofing works in ground floor electrical cupboard using fire rated sealant to infill all voids in ceiling and walls,base.<\/p>

04\/06\/2025 14:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64546","activity_ticket_id":"59818","ticket_reference":"HDT60903","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Door Closer Adjustment - To slam shut.","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/06\/25","activity_end":"2025-06-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73925","activity_notes":"Main Door Closer Adjustment - To slam shut.Engineer to adjust the door closer so that it slams shut.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 10:09 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 12:17 (travis)<\/b>Adjusted main door closer for a positive closing action\/slam.<\/p>

04\/06\/2025 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64547","activity_ticket_id":"59819","ticket_reference":"HDT60904","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Thermal Sensor beeping intermittently.","ticket_address_1":"Flat 1","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/06\/25","activity_end":"2025-06-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73926","activity_notes":"Thermal Sensor beeping intermittently.For the past few weeks a thermal sensor (I assume thats what it is) in the entry hallway of our flat has been beeping intermittently and its quite loud. This seems to happen when the oven is on, or if weve had a warmer day than usual. It has happened in the past, but only rarely, but now its happening nearly every day. ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 10:20 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 10:22 (carly)<\/b>Waiting for access confirmation. <\/p>

04\/06\/2025 11:25 (carly)<\/b>Access confirmed for today 4th June.Please use management keys.<\/p>

04\/06\/2025 20:38 (michaelk)<\/b>Attended site to investigate controls noise. Collected replacement batteries and installed to controller, leaving in full working order. 2hrs labour plus parts, total 109.99 ex vat.<\/p>

05\/06\/2025 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64548","activity_ticket_id":"59663","ticket_reference":"HDT60748","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16922 - Replacement kitchen cupboards ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/06\/25","activity_end":"2025-06-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73927","activity_notes":"To apply mastic seal to kitchen worktop and check plinths etc Works need to be completed by 18th June ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 10:42 (carly)<\/b>Jane ordering Kitchen cupboards.<\/p>

27\/05\/2025 11:47 (jane)<\/b>Kitchen cupboard doors on order - expected delivery date 11th June 2025<\/p>

04\/06\/2025 10:39 (jane)<\/b>To also apply mastic seal to kitchen worktop and check plinths etc Works need to be completed by 18th June<\/p>

11\/06\/2025 16:18 (jane)<\/b>Vacant property for Thursday 12th June <\/p>

13\/06\/2025 09:58 (iain)<\/b>Kitchen cupboard doors.<\/p>

13\/06\/2025 14:51 (travis)<\/b>Fitted replacement blind in living room.<\/p>

16\/06\/2025 14:58 (iain)<\/b>Replaced 7x kitchen cupboard doors, disposing of old.<\/p>

17\/06\/2025 10:09 (jack)<\/b>290.00<\/p>

17\/06\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64549","activity_ticket_id":"59820","ticket_reference":"HDT60905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17009 - Door frame repairs ","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/06\/25","activity_end":"2025-06-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73928","activity_notes":"Door frame repairs ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 11:15 (carly)<\/b>Access requested for Monday 9th June at 9am.<\/p>

04\/06\/2025 11:35 (carly)<\/b>Access confirmed for Monday 9th June.<\/p>

06\/06\/2025 12:00 (travis)<\/b>Door frame repairs and sealed with fire\/smoke proof sealant.<\/p>

06\/06\/2025 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64550","activity_ticket_id":"59821","ticket_reference":"HDT60906","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Various plumbing issues - For Monday 9th June between 12 and 2pm Gayan - kitchen manager will be here. His mobile : 07414 716 410 ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/25","activity_end":"2025-06-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73929","activity_notes":"Various plumbing issues - For Monday 9th June between 12 and 2pm Gayan - kitchen manager will be here. His mobile : 07414 716 410 We would like you to arrange for a plumber to fix the leaking pipe in the second-floor walk-in fridge and the leaking tap in the first-floor service area as soon as possible. Regarding the hot water dispenser pipework, the engineer suggested cutting the existing pipe and installing a new valve. However, we wanted to get your expert opinion on whether simply replacing the current valve would be a better long-term solution compared to cutting and installing a new valve. We would like to discuss this with your plumber. ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 13:17 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 06:02 (michaelk)<\/b>Attended site to look at various plumbing issues. The 1st floor kitchen tap couldn't be isolated due to the valves. New tap, flexible connections and isolation valves required. The hot water points to three floors require new lever valves. Both the above items to be quoted and require the building main to be shut down.The 2nd floor fridge condense required the trap was removed and unblocked.Note; the client reported various drainage issues that require unblocking, would recommend us8ng a drainage contractor.2hrs labour 105<\/p>

10\/06\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64551","activity_ticket_id":"59822","ticket_reference":"HDT60907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking pipework on washing machine ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/06\/25","activity_end":"2025-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73930","activity_notes":"Leaking pipework on washing machine ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2025 13:21 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 14:10 (jane)<\/b>For Friday afternoon 6th June between 12 and 5pm, keys for access <\/p>

09\/06\/2025 08:19 (iain)<\/b>Repairaid.<\/p>

10\/06\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64552","activity_ticket_id":"59822","ticket_reference":"HDT60907","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking pipework on washing machine ","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/25","activity_end":"2025-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73931","activity_notes":"Leaking pipework on washing machine For Friday 6th June , keys for access for Repair Aid ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 13:21 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 14:10 (jane)<\/b>For Friday afternoon 6th June between 12 and 5pm, keys for access <\/p>

09\/06\/2025 08:19 (iain)<\/b>Repairaid.<\/p>

10\/06\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64553","activity_ticket_id":"59823","ticket_reference":"HDT60908","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Investigate leak between Flat 12 and Flat 13 ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/25","activity_end":"2025-07-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73932","activity_notes":"Investigate leak between Flat 12 and Flat 13 Access granted from 11th July for three weeks for Flat 13 ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 14:29 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 20:41 (michaelk)<\/b>Attended site to reported leak in the newly repaired flat 9. Flat 9 was inspected and no leaks were found. The leaks were visible from waste pipework beneath flats 12 and 13. Flat 13 was checked, however we couldn't get access into flat 12 to make a more informed decision. We are re-attending tomorrow morning. 2hrs labour 105<\/p>

05\/06\/2025 14:48 (roy)<\/b>Leak from shower.Shower tray has dropped in corner and moves when you stand inside.Base is rotten.Pulled out clear silicone but is black on the i sideMichael Keenan wanted to remove and resilicone tray to test the shower.Removed\/Replaced silicone <\/p>

09\/06\/2025 18:48 (michaelk)<\/b>Attended site to gain access into flat 13 to try to pinpoint the leak location. The toilet controls and waste was inspected behind the wall however we could find no issues. The bottom pan seal was cut to see if the leak was the same as flat 9, no problem found. We turned our attention to the shower where we found large gaps around the lower seal to the tray. Plastic 90 trims have been used on the installation to seal the wall and tray, this is where the problem is. Roy is going to return to install a temporary seal which will prove our findings. 3hrs labour 155<\/p>

12\/06\/2025 11:37 (jane)<\/b>Client has given instructions to continue with removing the shower tray in Flat 13 - to advise them of a date <\/p>

20\/06\/2025 11:01 (jane)<\/b>Access granted from 13th July for three weeks for Flat 13 <\/p>

20\/06\/2025 13:55 (jane)<\/b>Client advised we can now gain access from Friday 11th July <\/p>

30\/06\/2025 16:20 (michael)<\/b>Client advised we can now gain access from Wednesday 9th July<\/p>

09\/07\/2025 17:32 (michaelk)<\/b>Attended site to remove the shower doors, tray and to expose the walls to ascertain the water damage. A report and cost has been forwarded to Mike. 2 x engineers 6hrs. 610<\/p>

10\/07\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64554","activity_ticket_id":"59823","ticket_reference":"HDT60908","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Investigate leak between Flat 12 and Flat 13 ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/06\/25","activity_end":"2025-06-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73933","activity_notes":"Investigate leak between Flat 12 and Flat 13 Access into Flat 12 from 9am on Thursday 5th June (with M Keenan)","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 14:29 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 20:41 (michaelk)<\/b>Attended site to reported leak in the newly repaired flat 9. Flat 9 was inspected and no leaks were found. The leaks were visible from waste pipework beneath flats 12 and 13. Flat 13 was checked, however we couldn't get access into flat 12 to make a more informed decision. We are re-attending tomorrow morning. 2hrs labour 105<\/p>

05\/06\/2025 14:48 (roy)<\/b>Leak from shower.Shower tray has dropped in corner and moves when you stand inside.Base is rotten.Pulled out clear silicone but is black on the i sideMichael Keenan wanted to remove and resilicone tray to test the shower.Removed\/Replaced silicone <\/p>

09\/06\/2025 18:48 (michaelk)<\/b>Attended site to gain access into flat 13 to try to pinpoint the leak location. The toilet controls and waste was inspected behind the wall however we could find no issues. The bottom pan seal was cut to see if the leak was the same as flat 9, no problem found. We turned our attention to the shower where we found large gaps around the lower seal to the tray. Plastic 90 trims have been used on the installation to seal the wall and tray, this is where the problem is. Roy is going to return to install a temporary seal which will prove our findings. 3hrs labour 155<\/p>

12\/06\/2025 11:37 (jane)<\/b>Client has given instructions to continue with removing the shower tray in Flat 13 - to advise them of a date <\/p>

20\/06\/2025 11:01 (jane)<\/b>Access granted from 13th July for three weeks for Flat 13 <\/p>

20\/06\/2025 13:55 (jane)<\/b>Client advised we can now gain access from Friday 11th July <\/p>

30\/06\/2025 16:20 (michael)<\/b>Client advised we can now gain access from Wednesday 9th July<\/p>

09\/07\/2025 17:32 (michaelk)<\/b>Attended site to remove the shower doors, tray and to expose the walls to ascertain the water damage. A report and cost has been forwarded to Mike. 2 x engineers 6hrs. 610<\/p>

10\/07\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64555","activity_ticket_id":"59824","ticket_reference":"HDT60909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Postbox sign ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/25","activity_end":"2025-06-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73934","activity_notes":"Postbox sign Please can the building get some sort of sign above the postbox outside to say that this is not for residence use.The postman keeps putting things in there rather than our letter boxes.","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 14:35 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 14:36 (jane)<\/b>Sign on order - 5 day lead-time <\/p>

12\/06\/2025 16:47 (jane)<\/b>Sign delivered - to be fitted on Friday 13th June <\/p>

13\/06\/2025 12:20 (travis)<\/b>Collection of signage,Attended above address and fitted above external letter box as instructed.<\/p>

13\/06\/2025 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64556","activity_ticket_id":"59825","ticket_reference":"HDT60910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16992 - Replacement hob ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/07\/25","activity_end":"2025-07-23 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73935","activity_notes":"Replacement hob ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2025 15:53 (jane)<\/b>Installation of new hob can commence from 8th July<\/p>

06\/06\/2025 12:00 (jane)<\/b>Updated : commence work on 23\/07\/2025<\/p>

19\/06\/2025 09:32 (jane)<\/b>Repair Aid have the hob and will be fitting on 23rd July <\/p>

23\/07\/2025 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64557","activity_ticket_id":"59826","ticket_reference":"HDT60911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16991 - Redecoration and carpeting ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"25\/07\/25","activity_end":"2025-07-25 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73936","activity_notes":"Works can commence from 8th July, given a day or so Redecoration throughout Clean and repaint small decking areas","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 16:01 (jane)<\/b>Tenants are currently aiming to have the flats emptied by Sunday 6th of July, we will need to arrange a check out for the day after. Works can then commence from 8th July. The vacate date is still subject to change slightly ( -+ 1-2 days), but well keep you updated<\/p>

06\/06\/2025 11:59 (jane)<\/b>Updated : commence work on 23\/07\/2025<\/p>

26\/06\/2025 16:08 (jane)<\/b>Tenant is vacating 20th July<\/p>

26\/06\/2025 16:29 (jane)<\/b>Tenant vacating on 20th July - we informed client completion date of 4th August <\/p>

27\/06\/2025 16:29 (jane)<\/b>Note from client :Are you able to start the works after 10.30 on the 21st July<\/p>

17\/07\/2025 15:22 (jane)<\/b>Client now want the works to start on 22nd July<\/p>

30\/07\/2025 07:31 (jack)<\/b>Done<\/p>

06\/08\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64558","activity_ticket_id":"59826","ticket_reference":"HDT60911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16991 - Redecoration and carpeting ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/07\/25","activity_end":"2025-07-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73937","activity_notes":"New carpeting ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2025 16:01 (jane)<\/b>Tenants are currently aiming to have the flats emptied by Sunday 6th of July, we will need to arrange a check out for the day after. Works can then commence from 8th July. The vacate date is still subject to change slightly ( -+ 1-2 days), but well keep you updated<\/p>

06\/06\/2025 11:59 (jane)<\/b>Updated : commence work on 23\/07\/2025<\/p>

26\/06\/2025 16:08 (jane)<\/b>Tenant is vacating 20th July<\/p>

26\/06\/2025 16:29 (jane)<\/b>Tenant vacating on 20th July - we informed client completion date of 4th August <\/p>

27\/06\/2025 16:29 (jane)<\/b>Note from client :Are you able to start the works after 10.30 on the 21st July<\/p>

17\/07\/2025 15:22 (jane)<\/b>Client now want the works to start on 22nd July<\/p>

30\/07\/2025 07:31 (jack)<\/b>Done<\/p>

06\/08\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64559","activity_ticket_id":"59827","ticket_reference":"HDT60912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16993 - Redecoration and new carpeting ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"25\/07\/25","activity_end":"2025-07-25 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73938","activity_notes":"Redecoration Works can commence from 8th JulyRedecoration throughout Clean and repaint small decking areas Remove pen marks from bedroom 3, sand and varnish to match - ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 16:07 (jane)<\/b>The tenants are currently aiming to have the flats emptied by Sunday 6th of July, we will need to arrange a check out for the day after. Works can then commence from 8th July. The vacate date is still subject to change slightly ( -+ 1-2 days), but well keep you updated<\/p>

06\/06\/2025 11:58 (jane)<\/b>Updated : commence work on 23\/07\/2025<\/p>

17\/07\/2025 15:22 (jane)<\/b>Client now want the works to start on 22nd July<\/p>

30\/07\/2025 07:31 (jack)<\/b>Done<\/p>

06\/08\/2025 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64560","activity_ticket_id":"59827","ticket_reference":"HDT60912","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16993 - Redecoration and new carpeting ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/07\/25","activity_end":"2025-07-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73939","activity_notes":"New carpeting ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2025 16:07 (jane)<\/b>The tenants are currently aiming to have the flats emptied by Sunday 6th of July, we will need to arrange a check out for the day after. Works can then commence from 8th July. The vacate date is still subject to change slightly ( -+ 1-2 days), but well keep you updated<\/p>

06\/06\/2025 11:58 (jane)<\/b>Updated : commence work on 23\/07\/2025<\/p>

17\/07\/2025 15:22 (jane)<\/b>Client now want the works to start on 22nd July<\/p>

30\/07\/2025 07:31 (jack)<\/b>Done<\/p>

06\/08\/2025 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64561","activity_ticket_id":"59828","ticket_reference":"HDT60913","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Broken sash cord ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/25","activity_end":"2025-06-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73940","activity_notes":"Broken sash cord ","activity_timesheet":"2","ticket_notes_combined":"

04\/06\/2025 16:29 (System)<\/b>Ticket Created<\/p>

04\/06\/2025 16:30 (jane)<\/b>For Tuesday morning 10th June at 9am <\/p>

04\/06\/2025 16:49 (jane)<\/b>For Tuesday morning 10th June at 9am - someone may be home but collect management keys just in case <\/p>

10\/06\/2025 10:10 (travis)<\/b>Attended on keys and found kitchen window sash cord broken,Removed beading and window from frame and recorded,Replaced window and beading and made good paintwork.Cleaned work area.<\/p>

10\/06\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64562","activity_ticket_id":"59829","ticket_reference":"HDT60914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Air handling ventilation unit service ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/25","activity_end":"2025-06-13 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73941","activity_notes":"Air handling ventilation unit service ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2025 09:38 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 13:27 (jane)<\/b>Ventilation filters on order - expected to arrive 9 and 10th June <\/p>

06\/06\/2025 15:04 (alan)<\/b>Service AHU Order replacement filters <\/p>

13\/06\/2025 13:33 (alan)<\/b>Return to site and replace filters in AHU<\/p>

13\/06\/2025 14:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64563","activity_ticket_id":"59830","ticket_reference":"HDT60915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16852 - Window repairs ","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1a Gerrard Place ","cs_id":"1008","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"02\/12\/25","activity_end":"2025-12-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73942","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2025 11:58 (jane)<\/b>Please make necessary arrangements and liaise with Adriana on access.<\/p>

05\/06\/2025 14:25 (jane)<\/b>Instructed TwentyTwenty <\/p>

13\/06\/2025 15:27 (jane)<\/b>Chased TwentyTwenty for a date <\/p>

17\/06\/2025 09:12 (jane)<\/b>Update fromTwentyTweny : I am waiting on a delivery date for the parts, as soon as I have this I will arrange a date with you<\/p>

26\/06\/2025 13:45 (jane)<\/b>Requesting access for 14th July <\/p>

30\/06\/2025 15:15 (carly)<\/b>Adriana has requested this be moved to Thursday 24th July. I have emailed 20\/20 doors to see if this is possible.<\/p>

01\/07\/2025 16:27 (carly)<\/b>20\/20 Doors unable to do the 24th July.Waiting for Adriana to confirm availability.<\/p>

16\/07\/2025 09:33 (carly)<\/b>Awaiting Brian to confirm date.<\/p>

23\/07\/2025 13:40 (jane)<\/b>Requested access for 5th August <\/p>

04\/08\/2025 11:57 (jane)<\/b>Requested access for 26th August <\/p>

26\/08\/2025 14:16 (jane)<\/b>Waiting on another date <\/p>

29\/08\/2025 11:35 (jane)<\/b>Requested access for 16th September <\/p>

05\/09\/2025 10:59 (carly)<\/b>Follow up email sent, requesting access for 16th September.<\/p>

23\/09\/2025 10:15 (carly)<\/b>Emailed twenty-twenty requesting dates.<\/p>

24\/09\/2025 09:07 (carly)<\/b>Brian is looking at available dates and will come back to us.<\/p>

26\/09\/2025 09:08 (carly)<\/b>20\/20 have requested access on Thursday 9th October from 8am.Email sent requesting access for this date.<\/p>

30\/09\/2025 11:15 (carly)<\/b>Adriana is unable to do the 9th October.20\/20 have now requested access for 15th October.Email has been sent to Adriana and Lilian requesting access.<\/p>

03\/10\/2025 12:31 (carly)<\/b>Follow up email sent requesting access for 20\/20 on Wednesday 15th October.<\/p>

07\/10\/2025 15:35 (carly)<\/b>Follow up email sent requesting access for 20\/20 on Wednesday 15th October.<\/p>

08\/10\/2025 11:25 (carly)<\/b>Adriana - We can provide access on 23rd of November at 8 am to flat 2. For apartments 3 & 4 - access can be provided between 11 am and 3 pm.Awaiting response from 20\/20 to see if this is possible.<\/p>

08\/10\/2025 11:30 (carly)<\/b>Just realised 23rd November is a Sunday, awaiting confirmation from Adriana if this is the correct date.<\/p>

08\/10\/2025 11:46 (carly)<\/b>The date available is 24th of October, Thursday. The next available date is 2nd of December, Tuesday - Adriana.Awaiting confirming from 20\/20 which date is convenient.<\/p>

08\/10\/2025 13:46 (carly)<\/b>20\/20 have requested Tuesday 2nd December.<\/p>

08\/10\/2025 13:51 (carly)<\/b>Awaiting confirmation and access details from Adriana.<\/p>

09\/10\/2025 10:21 (carly)<\/b>Adriana to provide access please call her on arrival. Emailed 20\/20 to inform them.<\/p>

02\/12\/2025 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64564","activity_ticket_id":"59831","ticket_reference":"HDT60916","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Ventilation system issue ","ticket_address_1":"Flat 303, 3 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 303, 3 Mercer Walk ","cs_id":"3132","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/06\/25","activity_end":"2025-06-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73943","activity_notes":"Ventilation system issue The tenant in the above flat has reported that their ventilation system is showing a constant fan failure warning. I have attached a photo here.","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2025 13:09 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 13:11 (jane)<\/b>Requested access for Friday morning 6th June <\/p>

05\/06\/2025 14:15 (jane)<\/b>Confirmed for Friday morning 6th June at 9am Please kindly collect keys from the security office at 120 Long Acre for access, but knock before entering.<\/p>

06\/06\/2025 09:38 (alan)<\/b>Test through system repair loose connection to supply fan and leave working <\/p>

06\/06\/2025 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64565","activity_ticket_id":"59832","ticket_reference":"HDT60917","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Flagstone Office - Stand up desk not working (doesn't go up and down) -Report to Lauren ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/06\/25","activity_end":"2025-06-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73944","activity_notes":"Flagstone Office - Stand up desk not working (doesn't go up and down) - For Tuesday morning 10th June at 9am - Report to Lauren ","activity_timesheet":"2","ticket_notes_combined":"

05\/06\/2025 16:49 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:50 (jane)<\/b>For Tuesday morning 10th June at 9am - Report to Lauren<\/p>

10\/06\/2025 10:09 (iain)<\/b>Electric desk won't go up or down. Possibly a power issue. Details passed to office.<\/p>

10\/06\/2025 10:26 (jane)<\/b>Re-attending on Thursday morning 12th June <\/p>

12\/06\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64566","activity_ticket_id":"59833","ticket_reference":"HDT60918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redec water damaged walls.","ticket_address_1":"Flat 2.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.1","cs_id":"2520","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/06\/25","activity_end":"2025-06-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73945","activity_notes":"Redec water damaged walls.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 09:41 (System)<\/b>Ticket Created<\/p>

06\/06\/2025 09:42 (carly)<\/b>Access requested for Thursday 12th June.<\/p>

09\/06\/2025 09:21 (carly)<\/b>Confirmed access for Thursday 12th June between 12-2pm.<\/p>

09\/06\/2025 11:38 (carly)<\/b>Tenant will be home to provide access.<\/p>

13\/06\/2025 10:48 (jack)<\/b>Done 120<\/p>

13\/06\/2025 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64567","activity_ticket_id":"59834","ticket_reference":"HDT60919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Redec water damaged walls.","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/06\/25","activity_end":"2025-06-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73946","activity_notes":"Redec water damaged walls.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 09:44 (System)<\/b>Ticket Created<\/p>

06\/06\/2025 09:46 (carly)<\/b>Access requested for Thursday 12th June.<\/p>

09\/06\/2025 09:21 (carly)<\/b>Confirmed access for Thursday 12th June between 12-2pm.<\/p>

09\/06\/2025 11:39 (carly)<\/b>Tenant will be home to provide access.<\/p>

13\/06\/2025 10:47 (jack)<\/b>Done 120<\/p>

13\/06\/2025 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64568","activity_ticket_id":"59835","ticket_reference":"HDT60920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17014 - Replacement larger wall hung bathroom basin","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/07\/25","activity_end":"2025-07-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73947","activity_notes":"Replacement larger wall hung bathroom basin","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 09:56 (carly)<\/b>Access requested for Wednesday 25th June at 9am.<\/p>

06\/06\/2025 11:45 (carly)<\/b>Access confirmed for Wednesday 25th June.<\/p>

26\/06\/2025 10:19 (jane)<\/b>To re-book when all parts have come in <\/p>

27\/06\/2025 10:47 (carly)<\/b>Access requested for Friday 4th July at 9am.<\/p>

30\/06\/2025 09:52 (carly)<\/b>Access confirmed for Friday 4th July.Tenant to provide access.<\/p>

03\/07\/2025 14:34 (carly)<\/b>Faulty basin, they are sending replacement.Need to re-book when it arrives.<\/p>

07\/07\/2025 11:35 (carly)<\/b>Access requested for Thursday 10th July at 9am.<\/p>

08\/07\/2025 14:43 (carly)<\/b>Follow up email sent requesting access.<\/p>

09\/07\/2025 11:25 (carly)<\/b>Mike K speaking with Lilian to arrange access.<\/p>

14\/07\/2025 07:52 (michaelk)<\/b>Attended site to replace the existin basin to a larger, more practical size. Chrome waste fittings were adjusted to suit.The initial installation was very poor, as it didn't allow any access for me, in terms of removing the basin and to access pipe fittings which were hidden behind tiles. I had to carefully remove some of the tiles to complete. I have informed Lillian. 379.95 ex vat.<\/p>

14\/07\/2025 15:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64569","activity_ticket_id":"59836","ticket_reference":"HDT60921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16940 - New storage heaters ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/25","activity_end":"2025-06-25 21:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73948","activity_notes":"New storage heaters ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 10:00 (jane)<\/b>Can work commence prior to 17\/06\/2025<\/p>

12\/06\/2025 13:21 (jane)<\/b>Works commencing on Monday 16th June <\/p>

12\/06\/2025 15:20 (roy)<\/b>Continue with roofsFredrick Place<\/p>

17\/06\/2025 08:43 (roy)<\/b>With Alan<\/p>

18\/06\/2025 07:02 (alan)<\/b>Quoted works <\/p>

18\/06\/2025 11:32 (roy)<\/b>Pick up heaters and bricks. Deliver to site and take up stairsRemove heater from wall<\/p>

19\/06\/2025 16:58 (roy)<\/b>With Alan<\/p>

20\/06\/2025 09:51 (alan)<\/b>Quoted works <\/p>

23\/06\/2025 07:03 (alan)<\/b>Quoted works<\/p>

24\/06\/2025 10:17 (alan)<\/b>Quoted works <\/p>

25\/06\/2025 14:43 (alan)<\/b>Quoted works <\/p>

25\/06\/2025 14:43 (alan)<\/b>Quoted works <\/p>

25\/06\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64570","activity_ticket_id":"59837","ticket_reference":"HDT60922","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/16837 - Mercers Basement - Relocate light and conduit ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/25","activity_end":"2025-06-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73949","activity_notes":"Mercers Basement - Relocate light and conduit For Monday 9th June at 7am ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 10:06 (jane)<\/b>For Monday 9th June at 7am <\/p>

09\/06\/2025 09:42 (alan)<\/b>Quoted works <\/p>

09\/06\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>

16\/07\/2025 13:39 (jane)<\/b>Tim ChambersPartnerHanover Cube LLP13 Hanover SquareLondon W1S 1HNMob 07400 762413DDI 020 3179 3008Tel 020 3179 3000Email: Tim@hanovercube.co.uk <\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64571","activity_ticket_id":"59838","ticket_reference":"HDT60923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT only.","ticket_address_1":"2nd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"2nd Floor","cs_id":"366","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"366","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/25","activity_end":"2025-06-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73950","activity_notes":"PAT only.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 10:10 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:47 (alan)<\/b>PAT test<\/p>

09\/06\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64572","activity_ticket_id":"59839","ticket_reference":"HDT60924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT only.","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/06\/25","activity_end":"2025-06-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73951","activity_notes":"PAT only.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 10:13 (System)<\/b>Ticket Created<\/p>

13\/06\/2025 14:45 (alan)<\/b>PAT test<\/p>

13\/06\/2025 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64573","activity_ticket_id":"59840","ticket_reference":"HDT60925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into flat 1.","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/25","activity_end":"2025-07-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73952","activity_notes":"Leak into flat 1.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 10:44 (System)<\/b>Ticket Created<\/p>

06\/06\/2025 10:47 (carly)<\/b>Awaiting access details. Roy and Mike both aware.<\/p>

06\/06\/2025 11:28 (carly)<\/b>Please call Greg Nagel on arrival.07810090000<\/p>

07\/06\/2025 10:29 (roy)<\/b>Need new door seals on shower door as water escaping when used.Berwick St plumbers did have what was requiredAlso recommend silicone around the tray is replaced<\/p>

16\/06\/2025 11:43 (carly)<\/b>Roy will attend today to take small sample of what is needed, then contact us with a date he can re-attend to complete the work.<\/p>

30\/06\/2025 16:18 (carly)<\/b>Access requested Tuesday 1st July at 3pm.<\/p>

04\/07\/2025 16:44 (roy)<\/b>Replaced shower screen seals and ease and adjusted door<\/p>

05\/07\/2025 13:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64574","activity_ticket_id":"59841","ticket_reference":"HDT60926","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window restrictors ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/06\/25","activity_end":"2025-06-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73953","activity_notes":"Window restrictors and 1A Gerrard Place.Apartment numbers 2.01, 2.02 ,3.01, 3.02, 3.03.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 11:11 (System)<\/b>Ticket Created<\/p>

06\/06\/2025 11:14 (carly)<\/b>Access confirmed for Thursday 19th June between 11am-3pm. Please call Adriana on arrival.<\/p>

20\/06\/2025 08:19 (iain)<\/b>Details taken for window restrictors.On order with Ironmongorydirect.<\/p>

25\/06\/2025 10:00 (carly)<\/b>Access requested for Monday 30th June at 11am.<\/p>

27\/06\/2025 11:32 (carly)<\/b>Follow up email sent requesting access for Monday 30th June.<\/p>

27\/06\/2025 12:15 (carly)<\/b>Access confirmed for Monday 30th June.<\/p>

01\/07\/2025 10:56 (iain)<\/b>Window restrictors to 5 flats.<\/p>

01\/07\/2025 11:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64575","activity_ticket_id":"59842","ticket_reference":"HDT60927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17002 - Redecoration works ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/06\/25","activity_end":"2025-06-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73954","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 11:22 (jane)<\/b>Vacant Flat - to be completed by 19th June <\/p>

16\/06\/2025 11:53 (jack)<\/b>Done<\/p>

16\/06\/2025 11:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64576","activity_ticket_id":"59843","ticket_reference":"HDT60928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom Drain Blocked in basin.","ticket_address_1":"Flat 2","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"742","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"742","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/06\/25","activity_end":"2025-06-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73955","activity_notes":"Bathroom Drain Blocked in basin.","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 11:42 (System)<\/b>Ticket Created<\/p>

06\/06\/2025 11:42 (carly)<\/b>Please use keys for access.<\/p>

09\/06\/2025 08:20 (iain)<\/b>Cleared blokage from bathroom basin and flushed through.<\/p>

09\/06\/2025 11:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64577","activity_ticket_id":"59844","ticket_reference":"HDT60929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17011 - Internal wall repair ","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/06\/25","activity_end":"2025-06-09 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73956","activity_notes":"Internal wall repair","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 13:56 (jack)<\/b>Done<\/p>

11\/06\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64578","activity_ticket_id":"59845","ticket_reference":"HDT60930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16924 - Redecoration works ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/08\/25","activity_end":"2025-08-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73957","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 11:14 (jane)<\/b>Requested access for 6\/7th August, across the 2 days<\/p>

29\/07\/2025 09:21 (jane)<\/b>Re-booked for 7th and 8th August - Tenant to provide access <\/p>

11\/08\/2025 14:14 (jack)<\/b>Done<\/p>

12\/08\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64580","activity_ticket_id":"59846","ticket_reference":"HDT60931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Air -Con unit issues.","ticket_address_1":"Flat 2","ticket_address_2":"32-34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"1826","cs_address_2":"32-34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"1826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/25","activity_end":"2025-06-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73959","activity_notes":"Air -Con unit issues.Its edging toward sauna-mode in the flat.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 09:31 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 13:53 (carly)<\/b>Access requested for Tuesday 10th June at 11am.<\/p>

10\/06\/2025 09:26 (carly)<\/b>Access confirmed for 11am 10th June.Please take management keys in case but tenant will be at home.<\/p>

10\/06\/2025 14:54 (jane)<\/b>2No x air con pumps on order - 2 day lead-time <\/p>

10\/06\/2025 15:01 (alan)<\/b>Investigate faulty with air conditioning in flat Fault found to be condensed pumps in both units ordered replacements<\/p>

12\/06\/2025 11:16 (jane)<\/b>Requested access for Friday afternoon 13th June to fit the new air con pumps <\/p>

13\/06\/2025 14:11 (jane)<\/b>No access - To re-book<\/p>

19\/06\/2025 11:35 (jane)<\/b>Confirmed for Friday afternoon 20th June - Tenant to provide access <\/p>

20\/06\/2025 09:11 (jane)<\/b>Re-booking for next werk <\/p>

23\/06\/2025 10:09 (carly)<\/b>Access requested for Tuesday 24th June at 12pm.<\/p>

24\/06\/2025 09:50 (carly)<\/b>Access confirmed, tenant should be home but please take management keys for access.<\/p>

24\/06\/2025 16:30 (alan)<\/b>Replace air conditioning condense pumps in bedroom and main room Test and leave working <\/p>

24\/06\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64581","activity_ticket_id":"59847","ticket_reference":"HDT60932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak.","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/06\/25","activity_end":"2025-06-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73960","activity_notes":"Leak.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 09:43 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 09:45 (carly)<\/b>Access requested for Tuesday 10th June at 11am.<\/p>

09\/06\/2025 13:08 (carly)<\/b>Access confirmed for Tuesday 10th June.<\/p>

10\/06\/2025 10:14 (carly)<\/b>Please use management keys, use intercom first as visitor might be in.<\/p>

11\/06\/2025 10:30 (iain)<\/b>Investigate leak. All services checked in flats above. Cut in access panel in ceiling. Unable to trace leak. Suggest underfloor heating is checked in flat 8 above.<\/p>

11\/06\/2025 20:01 (michaelk)<\/b>Attended site following the leak and installation of an access panel in to flat 6 ceiling. Waited on site for david to arrive to inspect together. The ceiling showed dampnpatches beneath the floor in flat 8, although not leaking at the time. We did notice additional water when the bath was run so explained to david if the bath could not be used we could prove this possibly the cause. Flat 6 and 8 need to be accessd for a day so that we can remove all panels in 8 and retest now that we have an access in 6. 2hrs labour 105<\/p>

12\/06\/2025 13:07 (jane)<\/b>Confirmed for Monday 16th June for investigation .( we have all day access with management key)<\/p>

17\/06\/2025 06:05 (michaelk)<\/b>Attended site at the arranged start time of 8am and accessed both flats. Removed the bath panel in flat 8 and started to operate all outlets in a controlled sequence. We opened up the plasterboard wall beneath the bath and inline with the shower controls, which was found extremely damp. We suspected that the shower controls were the cause and was proceeding with pinpointing the issue, however we received a phone call at 9am to stop work. Another contractor was asked to carry out the work after our work instruction. 2hrs labour 105<\/p>

18\/06\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64582","activity_ticket_id":"59848","ticket_reference":"HDT60933","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Drains blocked.","ticket_address_1":"86 Portland Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 1NU","cs_address_1":"86 Portland Place ","cs_id":"374","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/06\/25","activity_end":"2025-06-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73961","activity_notes":"Drains blocked.Attend to clear whatever the blockage is in the light well drain ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:01 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:03 (carly)<\/b>Access requested for today Monday 9th June at 4pm<\/p>

09\/06\/2025 10:10 (carly)<\/b>Access confirmed for today at 4pm.Please be aware the property manager finishes work at 5pm.<\/p>

09\/06\/2025 15:25 (roy)<\/b>Clear blocked drain<\/p>

10\/06\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64583","activity_ticket_id":"59849","ticket_reference":"HDT60934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3x Smoke Alarms.","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/25","activity_end":"2025-07-08 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73962","activity_notes":"3x Smoke Alarms.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:21 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:22 (carly)<\/b>Access requested for Thursday 26th June at 9am<\/p>

25\/06\/2025 10:57 (carly)<\/b>Follow up email sent requesting access for Thursday 26th June.<\/p>

25\/06\/2025 11:13 (carly)<\/b>Lilian has asked for these to be moved to mid July.Access now requested for Tuesday 8th July.<\/p>

02\/07\/2025 14:41 (carly)<\/b>Follow up email sent requesting access for Tuesday 8th July.<\/p>

07\/07\/2025 11:46 (carly)<\/b>Follow up email sent requesting access for Tuesday 8th July.<\/p>

07\/07\/2025 13:18 (carly)<\/b>Access confirmed, please use keys.Must be in the afternoon.<\/p>

07\/07\/2025 14:30 (carly)<\/b>Tenant can provide access, any issues please call Lilian.<\/p>

09\/07\/2025 06:58 (michaelk)<\/b>Replaced 1 x smoke alarm. 1hr labour plus parts, total 80.80 ex vat.<\/p>

09\/07\/2025 10:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64584","activity_ticket_id":"59850","ticket_reference":"HDT60935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Heat Alarm.","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/25","activity_end":"2025-06-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73963","activity_notes":"1x Heat Alarm.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:23 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:25 (carly)<\/b>Access requested for Thursday 26th June at 10:30am.<\/p>

25\/06\/2025 10:57 (carly)<\/b>Follow up email sent requesting access for Thursday 26th June.<\/p>

25\/06\/2025 11:14 (carly)<\/b>Lilian has asked for these to be moved to mid July. Access now requested for Tuesday 8th July.<\/p>

27\/06\/2025 07:00 (michaelk)<\/b>Installed new mains heat alarm. 1hr labour plus parts, total 93.80 ex var.<\/p>

27\/06\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64585","activity_ticket_id":"59851","ticket_reference":"HDT60936","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leak into the shop:","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/06\/25","activity_end":"2025-06-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73964","activity_notes":"Leak into the shop:","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:24 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 11:00 (roy)<\/b>Leak into shop from possible flat roof.Broken pipe, temp fixClear roof outlet<\/p>

09\/06\/2025 11:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64586","activity_ticket_id":"59852","ticket_reference":"HDT60937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/25","activity_end":"2025-06-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73965","activity_notes":"1x Carbon Monoxide Alarm.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:27 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:29 (carly)<\/b>Access requested for Thursday 26th June at 12pm.<\/p>

09\/06\/2025 11:22 (carly)<\/b>Vacant property please use keys for access anytime this week.Week commencing 9th June.<\/p>

13\/06\/2025 05:46 (michaelk)<\/b>Attended site to replace mains kidde co alarm. Replaced wired base and tested on completion. 2hrs labour plus parts, total 147.50 ex vat.<\/p>

13\/06\/2025 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64587","activity_ticket_id":"59852","ticket_reference":"HDT60937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/25","activity_end":"2025-06-26 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73966","activity_notes":"1x Carbon Monoxide Alarm.","activity_timesheet":null,"ticket_notes_combined":"

09\/06\/2025 10:27 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:29 (carly)<\/b>Access requested for Thursday 26th June at 12pm.<\/p>

09\/06\/2025 11:22 (carly)<\/b>Vacant property please use keys for access anytime this week.Week commencing 9th June.<\/p>

13\/06\/2025 05:46 (michaelk)<\/b>Attended site to replace mains kidde co alarm. Replaced wired base and tested on completion. 2hrs labour plus parts, total 147.50 ex vat.<\/p>

13\/06\/2025 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64588","activity_ticket_id":"59853","ticket_reference":"HDT60938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Carbon Monoxide Alarm.","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/25","activity_end":"2025-07-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73967","activity_notes":"1x Carbon Monoxide Alarm.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:31 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:32 (carly)<\/b>Access requested for Thursday 26th June at 1:30pm.<\/p>

25\/06\/2025 10:57 (carly)<\/b>Follow up email sent requesting access for Thursday 26th June.<\/p>

25\/06\/2025 11:15 (carly)<\/b>Lilian has asked for these to be moved to mid July. Access now requested for Tuesday 8th July.<\/p>

07\/07\/2025 11:46 (carly)<\/b>Follow up email sent requesting access for Tuesday 8th July.<\/p>

07\/07\/2025 13:17 (carly)<\/b>Access confirmed, please use keys. <\/p>

07\/07\/2025 14:30 (carly)<\/b>Tenant can provide access, any issues please call Lilian.<\/p>

09\/07\/2025 06:55 (michaelk)<\/b>Installed new kidde co alarm. 1hr labour plus part, total 124.80 ex vat.<\/p>

09\/07\/2025 10:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64589","activity_ticket_id":"59854","ticket_reference":"HDT60939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1x Multi - alarm.","ticket_address_1":"Flat 4.1 ","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 4.1 ","cs_id":"2974","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2974","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/25","activity_end":"2025-07-08 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73968","activity_notes":"1x Multi - alarm.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:34 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:35 (carly)<\/b>Access requested for Thursday 26th June at 3pm.<\/p>

25\/06\/2025 10:57 (carly)<\/b>Follow up email sent requesting access for Thursday 26th June.<\/p>

25\/06\/2025 11:16 (carly)<\/b>Lilian has asked for these to be moved to mid July. Access now requested for Tuesday 8th July.<\/p>

02\/07\/2025 14:46 (carly)<\/b>Lilian has asked for these to be moved to mid July. Access now requested for Tuesday 8th July.<\/p>

07\/07\/2025 11:47 (carly)<\/b>Follow up email sent requesting access for Tuesday 8th July.<\/p>

07\/07\/2025 13:17 (carly)<\/b>Access confirmed please use keys.<\/p>

07\/07\/2025 14:29 (carly)<\/b>Tenant can provide access, any issues please call Lilian.<\/p>

09\/07\/2025 06:53 (michaelk)<\/b>Installed new co and smoke multi alarm. 1hr labour plus parts, total 124.80 ex vat.<\/p>

09\/07\/2025 10:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64590","activity_ticket_id":"59856","ticket_reference":"HDT60941","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"1x Smoke Alarm.","ticket_address_1":"Flat 7","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 7","cs_id":"2195","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/25","activity_end":"2025-06-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73969","activity_notes":"1x Smoke Alarm.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:39 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:40 (carly)<\/b>Access requested for Friday 27th June at 10:30am.<\/p>

19\/06\/2025 15:23 (jane)<\/b>Confirmed for Friday 27th June from 11:30am, use keys but knock first <\/p>

30\/06\/2025 08:45 (michaelk)<\/b>Fitted replacement smoke alarm 82 ex var.<\/p>

30\/06\/2025 16:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64591","activity_ticket_id":"59857","ticket_reference":"HDT60942","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"1x Batt Co","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/25","activity_end":"2025-06-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73970","activity_notes":"1x Batt Co","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:43 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:44 (carly)<\/b>Access requested for Friday 27th June at 12pm.<\/p>

25\/06\/2025 11:01 (carly)<\/b>Follow up email sent requesting access for Friday 27th June.<\/p>

25\/06\/2025 11:36 (carly)<\/b>Access confirmed for Friday 27th June.Please use keys for access but knock first.<\/p>

30\/06\/2025 08:46 (michaelk)<\/b>Fitted new co alarm 82 ex vat.<\/p>

30\/06\/2025 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64592","activity_ticket_id":"59858","ticket_reference":"HDT60943","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"1x Smoke Alarm and 1x Heat Alarm.","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/25","activity_end":"2025-06-27 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73971","activity_notes":"1x Smoke Alarm and 1x Heat Alarm.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:46 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:48 (carly)<\/b>Access requested for Friday 27th June at 1:30pm.<\/p>

25\/06\/2025 11:01 (carly)<\/b>Follow up email sent requesting access for Friday 27th June.<\/p>

25\/06\/2025 11:37 (carly)<\/b>Access confirmed for Friday 27th June. Please use keys for access but knock first.<\/p>

30\/06\/2025 08:47 (michaelk)<\/b>Fitted new smoke and heat alarms 168 ex vat.<\/p>

30\/06\/2025 16:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64593","activity_ticket_id":"59855","ticket_reference":"HDT60940","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"1x Smoke Alarm.","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 8","cs_id":"1696","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/25","activity_end":"2025-06-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73972","activity_notes":"1x Smoke Alarm.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 10:37 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:38 (carly)<\/b>Access requested for Friday 27th June at 9am.<\/p>

19\/06\/2025 15:23 (jane)<\/b>For Friday 27th June from 11:30am, use keys but knock first <\/p>

30\/06\/2025 08:45 (michaelk)<\/b>Fitted replacement smoke alarm 82 ex var.<\/p>

30\/06\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64594","activity_ticket_id":"59859","ticket_reference":"HDT60944","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"HDT60936 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/25","activity_end":"2025-06-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73973","activity_notes":"HDT60936 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 11:58 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 14:53 (carly)<\/b>Awaiting confirmation from tenant for attendance on Tuesday 10th June.<\/p>

10\/06\/2025 10:00 (carly)<\/b>Engineer no longer required to attend.<\/p>

10\/06\/2025 11:47 (carly)<\/b>Please attend now, The tenant will be home to provide access.<\/p>

10\/06\/2025 15:40 (roy)<\/b>Searched for leak and found toilet connection leaking.Turned off for tonight as parts required but this should stop the leak going into the shop.NTR tomorrow once parts are required<\/p>

10\/06\/2025 16:31 (jane)<\/b>Searched for leak and found toilet connection leaking. Turned off for tonight as parts required but this should stop the leak going into the shop. NTR tomorrow once parts are in stock - Email Sent<\/b><\/p>

11\/06\/2025 12:09 (carly)<\/b>Roy will hopefully attend today, if not he will contact us and we will re-book for tomorrow.<\/p>

11\/06\/2025 15:44 (jane)<\/b>Returning today after 4:30pam, tenant to give access <\/p>

12\/06\/2025 15:23 (roy)<\/b>Returned and removed closecouple toilet and replaced ball valve.Replaced but continued to leak.Now need close couple kit <\/p>

12\/06\/2025 15:44 (jane)<\/b>Returning this afternoon with another part for the toilet <\/p>

12\/06\/2025 20:37 (roy)<\/b>Replaced Turbo siphon and close couple kit.All ok<\/p>

13\/06\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64595","activity_ticket_id":"59860","ticket_reference":"HDT60945","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Leak in gents toilets - Urgent.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/25","activity_end":"2025-06-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73974","activity_notes":"Leak in gents toilets - Urgent.Sink pipe disconnected, leaking under the cupboard.1st Floor gents toilets.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 12:02 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 12:43 (travis)<\/b>Attended and found the chromed trap outlet pipe had corroded beyond repair,Turned off water supplies to tap to prevent any flooding and left toilet out of commission.Could we get M Keenan to replace this please with some urgency due to being a toilet used by the companies clients.Photos attached and could we send these pictures to John Prentergast for his records.<\/p>

10\/06\/2025 13:56 (jane)<\/b>Engineer returning with new part on Wednesday morning 11th June <\/p>

11\/06\/2025 13:25 (jane)<\/b>Rebooked for Thursday morning 12th June <\/p>

13\/06\/2025 05:51 (michaelk)<\/b>Collected replacement trap and attended site. Replaced chrome adjustable trap to 1st floor gents toilet, reinstated toilet on completion. Left in full working order 2hrs labour plus parts, total 143.50 ex vat.<\/p>

13\/06\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64596","activity_ticket_id":"59861","ticket_reference":"HDT60946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issues.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/25","activity_end":"2025-06-18 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73975","activity_notes":"Hot water issues.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 13:41 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 06:06 (michaelk)<\/b>Attended hot water issue and found the boiler locked out on ignition. The expansion vessel was also flooded. A replacement vessel has been ordered, which will require us to return to replace. 2hrs labour 105<\/p>

10\/06\/2025 08:52 (jane)<\/b>Attended hot water issue and found the boiler locked out on ignition. The expansion vessel was also flooded. A replacement vessel has been ordered, which will require us to return to replace. - Email Sent<\/b><\/p>

12\/06\/2025 13:53 (jane)<\/b>Requested access for Friday morning 13th June <\/p>

13\/06\/2025 11:13 (carly)<\/b>Access requested for Monday 16th June.<\/p>

13\/06\/2025 12:19 (carly)<\/b>Access confirmed for Monday 16th June.Vacant property until 3pm, when the works will need to be finished by.<\/p>

17\/06\/2025 06:36 (michaelk)<\/b>Attended site to draindown boiler and to replace the flooded expansion vessel. Whilst we were removing the vessel, the wiring loom connection to the gas venturi was found broken, due tonit being very brittle. We have had to order the replacement wiring loom and will return to fit asap. <\/p>

19\/06\/2025 07:48 (michaelk)<\/b>Attended site after liasing with Edyta, to fit required boiler parts from a spare flat. Completed the work and left in full working order. 3hrs labour plus parts, total 275 ex vat.<\/p>

19\/06\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64597","activity_ticket_id":"59862","ticket_reference":"HDT60947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Letter Box.","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/06\/25","activity_end":"2025-06-09 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73976","activity_notes":"Letter Box.The letter box at 19 Gerrard is in a weird position, when the post man comes and puts the letters in they end up in the fire panel cupboard where there are loose wires.Could we possibly have the letter box removed, the hole in the wall filled in and made to blend in with the rest of the wall and have the letter box installed onto the actual door with a cage behind to catch the letters please","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 14:03 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 14:40 (travis)<\/b>Attended and taken details for a replacement letter box, details given to MDR for quote.<\/p>

10\/06\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64598","activity_ticket_id":"59863","ticket_reference":"HDT60948","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 6 - No Hot Water Pressure.","ticket_address_1":"55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane","cs_id":"2856","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2856","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/06\/25","activity_end":"2025-06-09 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73977","activity_notes":"Flat 6 - No Hot Water Pressure.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 14:30 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 14:50 (carly)<\/b>Tenant will be home to provide access but the boiler is situated in the hall way.This is also the 3rd time this has happened, can we please investigate why this keeps happening - As per Edyta.<\/p>

10\/06\/2025 06:23 (michaelk)<\/b>Attended site for the first time to investigate boiler issue. The ignition\/condenses issue was identified, resolved and the boiler left fully operational at the first visit. 3hrs labour 155<\/p>

10\/06\/2025 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64599","activity_ticket_id":"59860","ticket_reference":"HDT60945","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Leak in gents toilets - Urgent.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/25","activity_end":"2025-06-12 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73978","activity_notes":"Leak in gents toilets - Urgent.Sink pipe disconnected, leaking under the cupboard.1st Floor gents toilets.","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 12:02 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 12:43 (travis)<\/b>Attended and found the chromed trap outlet pipe had corroded beyond repair,Turned off water supplies to tap to prevent any flooding and left toilet out of commission.Could we get M Keenan to replace this please with some urgency due to being a toilet used by the companies clients.Photos attached and could we send these pictures to John Prentergast for his records.<\/p>

10\/06\/2025 13:56 (jane)<\/b>Engineer returning with new part on Wednesday morning 11th June <\/p>

11\/06\/2025 13:25 (jane)<\/b>Rebooked for Thursday morning 12th June <\/p>

13\/06\/2025 05:51 (michaelk)<\/b>Collected replacement trap and attended site. Replaced chrome adjustable trap to 1st floor gents toilet, reinstated toilet on completion. Left in full working order 2hrs labour plus parts, total 143.50 ex vat.<\/p>

13\/06\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64600","activity_ticket_id":"59865","ticket_reference":"HDT60950","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blinds\/Curtain pole.","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/25","activity_end":"2025-06-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73979","activity_notes":"Blinds\/Curtain pole.To reinstate the blinds that fell off the wall.Not sure if it's blinds or curtain rails.","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 09:23 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 09:24 (carly)<\/b>Attend with keys, please ring Lilian when on site.<\/p>

10\/06\/2025 15:28 (travis)<\/b>Attended with keys and found bedroom blind bracket to have come away from the wall fixing and blind dropped.Refitted blind bracket using new fixings ,tested and rehung blinds,Cleaned work area and returned keys.<\/p>

10\/06\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64601","activity_ticket_id":"59832","ticket_reference":"HDT60917","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Flagstone Office - Stand up desk not working (doesn't go up and down) -Report to Lauren ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/25","activity_end":"2025-06-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73980","activity_notes":"Flagstone Office - Stand up desk not working (doesn't go up and down) Report to Lauren ","activity_timesheet":null,"ticket_notes_combined":"

05\/06\/2025 16:49 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:50 (jane)<\/b>For Tuesday morning 10th June at 9am - Report to Lauren<\/p>

10\/06\/2025 10:09 (iain)<\/b>Electric desk won't go up or down. Possibly a power issue. Details passed to office.<\/p>

10\/06\/2025 10:26 (jane)<\/b>Re-attending on Thursday morning 12th June <\/p>

12\/06\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64602","activity_ticket_id":"59864","ticket_reference":"HDT60949","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Replace Wi-Fi boxes in ceiling.","ticket_address_1":"55 Drury Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"55 Drury Lane","cs_id":"1389","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5SQ","ticket_client_site":"1389","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/25","activity_end":"2025-06-20 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73981","activity_notes":"Replace Wi-Fi boxes in ceiling.For 10:30am on Friday 20th June","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 16:35 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 10:32 (carly)<\/b>Extra large ladders required.<\/p>

19\/06\/2025 13:29 (jane)<\/b>For 10:30am on Friday 20th June <\/p>

20\/06\/2025 14:01 (alan)<\/b>Replace WiFi boxes<\/p>

20\/06\/2025 15:48 (iain)<\/b>Ceiling wifi boxes.<\/p>

20\/06\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>

08\/07\/2025 11:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64603","activity_ticket_id":"59864","ticket_reference":"HDT60949","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Replace Wi-Fi boxes in ceiling.","ticket_address_1":"55 Drury Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"55 Drury Lane","cs_id":"1389","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5SQ","ticket_client_site":"1389","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/25","activity_end":"2025-06-20 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73982","activity_notes":"Replace Wi-Fi boxes in ceiling.For 10:30am on Friday 20th June","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 16:35 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 10:32 (carly)<\/b>Extra large ladders required.<\/p>

19\/06\/2025 13:29 (jane)<\/b>For 10:30am on Friday 20th June <\/p>

20\/06\/2025 14:01 (alan)<\/b>Replace WiFi boxes<\/p>

20\/06\/2025 15:48 (iain)<\/b>Ceiling wifi boxes.<\/p>

20\/06\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>

08\/07\/2025 11:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64604","activity_ticket_id":"59866","ticket_reference":"HDT60951","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"To replace some carpet tiles and touch up some paint in the office.","ticket_address_1":"55 Drury Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"55 Drury Lane","cs_id":"1389","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5SQ","ticket_client_site":"1389","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/06\/25","activity_end":"2025-06-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73983","activity_notes":"To replace some carpet tiles and touch up some paint in the office.","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 11:20 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 11:22 (carly)<\/b>Confirmed for Wednesday 18th June at 9am.<\/p>

18\/06\/2025 16:02 (iain)<\/b>Replace carpet tiles and dispose of old.<\/p>

20\/06\/2025 09:45 (carly)<\/b>Access requested for Jack to attend on Wednesday 25th June at 8am.<\/p>

23\/06\/2025 11:10 (carly)<\/b>Client has now put this job on hold.Jack is aware.<\/p>

11\/07\/2025 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64605","activity_ticket_id":"59867","ticket_reference":"HDT60952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flickering Lights.","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/25","activity_end":"2025-07-02 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73984","activity_notes":"Flickering Lights.","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 11:54 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 15:02 (alan)<\/b>Disconnect flickering light fitting on 2nd floor, common parts and ordered replacement<\/p>

10\/06\/2025 15:16 (jane)<\/b>Disconnected flickering light fitting on 2nd floor, common parts and ordered replacement - Email Sent<\/b><\/p>

02\/07\/2025 14:03 (alan)<\/b>Return to site and replace faulty light fittings by lift an 2nd floor <\/p>

04\/07\/2025 10:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64606","activity_ticket_id":"59868","ticket_reference":"HDT60953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with Induction hob.","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/25","activity_end":"2025-06-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73985","activity_notes":"Issue with Induction hob.The hob is not working also with induction pans. ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 11:57 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 12:25 (carly)<\/b>Please access with keys but use intercom first.<\/p>

10\/06\/2025 15:04 (alan)<\/b>Investigate fault with induction hobReset hob and show tenant that the source spins must be the correct size for the induction ring its on All left working <\/p>

10\/06\/2025 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64607","activity_ticket_id":"59869","ticket_reference":"HDT60954","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom lights fittings.","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/06\/25","activity_end":"2025-06-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73986","activity_notes":"Bathroom lights fittings.There are 2 lights in the bathroom that are not working.","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 12:37 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 12:38 (carly)<\/b>Alan aware, already onsite.<\/p>

10\/06\/2025 15:05 (alan)<\/b>Replace two faulty LED downlights in main bathroom and replace two faulty LED downlights in ensuite bathroom<\/p>

10\/06\/2025 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64608","activity_ticket_id":"59870","ticket_reference":"HDT60955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate leaking roof area ","ticket_address_1":"32a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QR","cs_address_1":"32a Wardour Street ","cs_id":"3135","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QR","ticket_client_site":"3135","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/06\/25","activity_end":"2025-06-10 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73987","activity_notes":"Investigate leaking roof area ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 14:42 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 15:17 (travis)<\/b>Attended property and gained access to main roof area,Found numerous blockages Inc gully outlets and a lead run off above the leak, also two damaged slates near the problem area.Cleared gullies,cleared all debris from lead run off and replaced both damaged slates.<\/p>

10\/06\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64609","activity_ticket_id":"59871","ticket_reference":"HDT60956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Supply and fit new light fitting ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/06\/25","activity_end":"2025-06-27 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73988","activity_notes":"Supply and fit new light fitting ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 14:56 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 14:57 (jane)<\/b>New light fitting on order - 5 day lead-time <\/p>

27\/06\/2025 13:56 (alan)<\/b>Install new light fitting in main room<\/p>

27\/06\/2025 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64610","activity_ticket_id":"59872","ticket_reference":"HDT60957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Service Yard - remove and replace the padlock on the grit bin - durable combination lock. Also, clean out the grit bin so ready for use. Grit to be supplied end autumn","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/06\/25","activity_end":"2025-06-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73989","activity_notes":"Service Yard - remove and replace the padlock on the grit bin - durable combination lock. Also, clean out the grit bin so ready for use. Grit to be supplied end autumn","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 15:02 (System)<\/b>Ticket Created<\/p>

12\/06\/2025 09:18 (iain)<\/b>Remove existing padlock to salt bin and supply and fit new coded padlock, code 2323.Salt already in bin.<\/p>

12\/06\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64611","activity_ticket_id":"59873","ticket_reference":"HDT60958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Check both of the doors going from the main ground floor entrance into the basement level and adjust accordingly to close any gaps. If this requires a drop down bar please go ahead and fit one please","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"50-56 Shaftesbury Avenue ","cs_id":"3105","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_status_code":"Gone To Quote","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/25","activity_end":"2025-06-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73990","activity_notes":"Check both of the doors going from the main ground floor entrance into the basement level and adjust accordingly to close any gaps. If this requires a drop down bar please go ahead and fit one pleaseRecommendationAdjust door.ObservationThe fire-resisting door from the basement should be adjusted to ensure that the threshold lines up with the base of the door.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2025 15:12 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64612","activity_ticket_id":"59874","ticket_reference":"HDT60959","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17024 - Replacement blinds ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/07\/25","activity_end":"2025-07-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73991","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 11:00 (jane)<\/b>Blinds on order anticipated dispatch dates 01\/07\/2025 - 2No x privacy blinds and 07\/07\/2025 - double roller blind <\/p>

27\/06\/2025 10:38 (carly)<\/b>Access requested for Wednesday 2nd July.<\/p>

30\/06\/2025 14:48 (carly)<\/b>Access confirmed for Wednesday 2nd July at 12pm.Tenant will be home to provide access.<\/p>

01\/07\/2025 09:53 (carly)<\/b>As per client this has now been rescheduled to Thursday 3rd July 12pm.<\/p>

04\/07\/2025 09:34 (carly)<\/b>Access now requested for Monday 7th July at 9am.<\/p>

04\/07\/2025 09:53 (carly)<\/b>Lilian has requested 12pm, awaiting final confirmation from tenant.<\/p>

04\/07\/2025 15:32 (carly)<\/b>Confirmed for Monday 7th July at 12pm.The tenant can provide access but please bring along keys in case he has to leave the Flat.<\/p>

07\/07\/2025 09:35 (carly)<\/b>Please use keys for access.<\/p>

07\/07\/2025 15:35 (travis)<\/b>Fitting of x3 blinds in living room and bedroom.<\/p>

07\/07\/2025 17:56 (michael)<\/b>(Ticket Closed)<\/p>

08\/07\/2025 07:37 (iain)<\/b>Replacement blinds and refixed tile in shower cubicle.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64613","activity_ticket_id":"59875","ticket_reference":"HDT60960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional Works - Works to commence on 20th and complete by the 30th July ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/07\/25","activity_end":"2025-07-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73992","activity_notes":"Additional Works - for Wednesday morning 30th July 1.Prior to start date, property to be professionally cleaned including windows, curtains and carpets prior to the commencement of the tenancy.2.In Master Bedroom French windows handle broken please repair3.Repair damaged doors(stickers and stains) (already quoted)4.Adjust cabinet and closet doors5.Dishwasher is falling when door opens, please secure6.Furniture quote to remove 2 x king beds and sofa & chair. WE are not sure whether they will be moved to flat B (please can you arrange to measure up to see if possible? If not they will need to be removed. ","activity_timesheet":"2","ticket_notes_combined":"

10\/06\/2025 16:50 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 11:43 (jane)<\/b>Sent an email to Gentwell, instructing the professional clean on 30th July <\/p>

17\/07\/2025 15:20 (jane)<\/b>Works now to start on 22nd July <\/p>

25\/07\/2025 16:26 (jane)<\/b>Additional Works - for Wednesday morning 30th July <\/p>

30\/07\/2025 13:35 (iain)<\/b>List of works.<\/p>

06\/08\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64614","activity_ticket_id":"59876","ticket_reference":"HDT60961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Appliance issue - Code PUMP E06.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/06\/25","activity_end":"2025-06-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73993","activity_notes":"Appliance issue - Code PUMP E06.","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2025 09:20 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 12:18 (carly)<\/b>Repair Aid attending between 10am-2pm.<\/p>

11\/06\/2025 12:24 (carly)<\/b>Tenant is able to provide access.<\/p>

13\/06\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>

17\/06\/2025 14:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/06\/2025 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64615","activity_ticket_id":"59877","ticket_reference":"HDT60962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Issues.","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/25","activity_end":"2025-06-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73994","activity_notes":"Various Issues.1) fix the window in the kitchen that wont close.2) Also the drawer front false panel has come off in the kitchen under the sink.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 09:50 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 10:19 (carly)<\/b>Access requested Friday 13th June at 9am.<\/p>

11\/06\/2025 11:20 (carly)<\/b>Access confirmed for Friday 13th June.Please enter with keys.<\/p>

13\/06\/2025 10:27 (travis)<\/b>Attended with keys and refitted theFalse\/blank drawer cover below kitchen sink,Found the bottom bar of window to be rotten and unable to support a window latch,Fitted a new piece of timber to the window and screwed through to support latch,Moved latch keep to suit <\/p>

13\/06\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64616","activity_ticket_id":"59878","ticket_reference":"HDT60963","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light above the bathroom basin not working.","ticket_address_1":"Flat 3","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/06\/25","activity_end":"2025-06-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73995","activity_notes":"Light above the bathroom basin not working.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 10:01 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 10:02 (carly)<\/b>Alan is aware and will attend when he can.<\/p>

11\/06\/2025 15:43 (alan)<\/b>Replace both bulkhead lights in bathroom due to the lamps for the fittings are now obsolete Replace with similar LED fittings <\/p>

11\/06\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64617","activity_ticket_id":"59879","ticket_reference":"HDT60964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The oven is no longer working.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/06\/25","activity_end":"2025-06-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73996","activity_notes":"The oven is no longer working.The grill works but the oven stopped working last week.","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2025 10:04 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 12:25 (carly)<\/b>Repair aid attending 12th June 9-2pm.<\/p>

11\/06\/2025 12:25 (carly)<\/b>Please use keys for access.<\/p>

12\/06\/2025 13:26 (travis)<\/b>Collection of keys and access given to Repair Aid,Oven repaired , keys returned to security office.<\/p>

13\/06\/2025 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64618","activity_ticket_id":"59880","ticket_reference":"HDT60965","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Leak Flat 101 and 102.","ticket_address_1":"3 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"3 Mercer Walk ","cs_id":"3097","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3097","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/06\/25","activity_end":"2025-06-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73997","activity_notes":"Leak Flat 101 and 102.Access to both flats and the restaurant would be good.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 10:23 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 10:51 (carly)<\/b>Please can you reach out to the liaison for the tenant directly to confirm access? Details below:Daishengnan@cgnuk.co.uk+44 7719703669Also just for some context, the security team think the leak was caused by water being spilled on the bathroom floor in flat 101. I would advise your engineer go speak to the team at 120 Long Acre on the 4th floor before going into the flats.<\/p>

12\/06\/2025 09:21 (iain)<\/b>Leak from flat 1.01 into restaurant below.Cleaners had flooded bathroom above but also shower waste was loose and blocked.Returned to water test and was ok but another blokage further down the pipework.<\/p>

12\/06\/2025 09:22 (iain)<\/b>(3 Mercer Walk ) Returning today, 12th, to investigate blokage.<\/p>

12\/06\/2025 09:28 (jane)<\/b>Requested access to return to Flat 101 between 12 and 1pm today <\/p>

12\/06\/2025 10:18 (jane)<\/b>Confirmed for between 12 and 1pm today, please collect management keys <\/p>

13\/06\/2025 10:02 (iain)<\/b>Cleared blokage and flushed through.<\/p>

13\/06\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64619","activity_ticket_id":"59881","ticket_reference":"HDT60966","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Toilet\/ Plumbing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/06\/25","activity_end":"2025-06-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73998","activity_notes":"Toilet\/ Plumbing.Unfortunately after doing my first laundry wash over the weekend the washing machine issue is persisting. The sink fully functions now, however when the washing machine begins its draining cycle dirty water is pumped up through the kitchen sink and then flows back into the washing machine, soaking the clean clothes in sewage water. This has made the washing machine unusable. If this could be looked into as soon as possible.","activity_timesheet":null,"ticket_notes_combined":"

11\/06\/2025 10:32 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 13:43 (jane)<\/b>Tenant home all day on Thursday 12th June for access <\/p>

13\/06\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64620","activity_ticket_id":"59882","ticket_reference":"HDT60967","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"Ceiling light is not working and we have a problem with some of the sockets under the desk area.","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/25","activity_end":"2025-07-02 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"73999","activity_notes":"Ceiling light is not working and we have a problem with some of the sockets under the desk area.","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 11:15 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 11:16 (carly)<\/b>Alan is aware and will let us know when he can attend.<\/p>

13\/06\/2025 09:43 (jane)<\/b>Engineer attending today<\/p>

13\/06\/2025 09:49 (roy)<\/b>Replaced tubes.Double socket under desk either a spur or Radial circuit. One side of socket works but other side is faulty. Probably switchNeeds new<\/p>

16\/06\/2025 10:59 (roy)<\/b>Socket due in tomorrow\/Wednesday Ordered from WF<\/p>

17\/06\/2025 15:56 (jane)<\/b>Floor socket on order - to fit on Friday morning 20th June <\/p>

20\/06\/2025 09:48 (jane)<\/b>To re-book in <\/p>

30\/06\/2025 16:28 (carly)<\/b>Waiting for client to confirm which date this week would be convenient due to having to turn the power off.<\/p>

01\/07\/2025 09:56 (carly)<\/b>Access confirmed for Wednesday 2nd July at 7am.Please call Dipak Vishvakarma number is 07761 891 249 on arrival.<\/p>

02\/07\/2025 09:04 (roy)<\/b>Removed\/Replaced floor socket<\/p>

04\/07\/2025 16:44 (michael)<\/b>(Ticket Closed)<\/p>

10\/07\/2025 09:57 (jane)<\/b>Xeinadin London Limited to be invoiced to<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64621","activity_ticket_id":"59883","ticket_reference":"HDT60968","ticket_client":"2145","client_name":"Adelaide Jones ","ticket_title":"MDR\/SW\/16214 - Annual Service of boilers ","ticket_address_1":"24 Cadogan Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1X 9SA","cs_address_1":"24 Cadogan Place ","cs_id":"2976","cs_address_2":"","cs_town":"London ","cs_postcode":"SW1X 9SA","ticket_client_site":"2976","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/25","activity_end":"2025-06-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74000","activity_notes":"Annual Service of boilers ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 11:24 (carly)<\/b>Access requested for Monday 30th June at 9am.<\/p>

11\/06\/2025 14:56 (jane)<\/b>Confirmed for Monday 30th June at 9am The under-pavement vault is unlockable by an FB2 key. <\/p>

01\/07\/2025 07:41 (michaelk)<\/b>Attended site toncarry out full annual service and to replace service packs 'c', as quoted.<\/p>

03\/07\/2025 06:22 (michaelk)<\/b>Completed annual boiler service to 2 x remeha boilers. Fitted replacement service packs and left in full working order 1,153 ex vat.<\/p>

04\/07\/2025 15:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64622","activity_ticket_id":"59847","ticket_reference":"HDT60932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak.","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/06\/25","activity_end":"2025-06-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74001","activity_notes":"Leak.Confirmed for Monday 16th June for investigation .( we have all day access with management key) ","activity_timesheet":"2","ticket_notes_combined":"

09\/06\/2025 09:43 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 09:45 (carly)<\/b>Access requested for Tuesday 10th June at 11am.<\/p>

09\/06\/2025 13:08 (carly)<\/b>Access confirmed for Tuesday 10th June.<\/p>

10\/06\/2025 10:14 (carly)<\/b>Please use management keys, use intercom first as visitor might be in.<\/p>

11\/06\/2025 10:30 (iain)<\/b>Investigate leak. All services checked in flats above. Cut in access panel in ceiling. Unable to trace leak. Suggest underfloor heating is checked in flat 8 above.<\/p>

11\/06\/2025 20:01 (michaelk)<\/b>Attended site following the leak and installation of an access panel in to flat 6 ceiling. Waited on site for david to arrive to inspect together. The ceiling showed dampnpatches beneath the floor in flat 8, although not leaking at the time. We did notice additional water when the bath was run so explained to david if the bath could not be used we could prove this possibly the cause. Flat 6 and 8 need to be accessd for a day so that we can remove all panels in 8 and retest now that we have an access in 6. 2hrs labour 105<\/p>

12\/06\/2025 13:07 (jane)<\/b>Confirmed for Monday 16th June for investigation .( we have all day access with management key)<\/p>

17\/06\/2025 06:05 (michaelk)<\/b>Attended site at the arranged start time of 8am and accessed both flats. Removed the bath panel in flat 8 and started to operate all outlets in a controlled sequence. We opened up the plasterboard wall beneath the bath and inline with the shower controls, which was found extremely damp. We suspected that the shower controls were the cause and was proceeding with pinpointing the issue, however we received a phone call at 9am to stop work. Another contractor was asked to carry out the work after our work instruction. 2hrs labour 105<\/p>

18\/06\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64623","activity_ticket_id":"59879","ticket_reference":"HDT60964","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The oven is no longer working.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"355","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"355","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/06\/25","activity_end":"2025-06-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74002","activity_notes":"The oven is no longer working.The grill works but the oven stopped working last week.Repair aid attending 12th June 9-2pm, please provide them with keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 10:04 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 12:25 (carly)<\/b>Repair aid attending 12th June 9-2pm.<\/p>

11\/06\/2025 12:25 (carly)<\/b>Please use keys for access.<\/p>

12\/06\/2025 13:26 (travis)<\/b>Collection of keys and access given to Repair Aid,Oven repaired , keys returned to security office.<\/p>

13\/06\/2025 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64624","activity_ticket_id":"59884","ticket_reference":"HDT60969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17025 - Replacement Neff hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/08\/25","activity_end":"2025-08-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74003","activity_notes":"Replacement Neff hob ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 13:59 (jane)<\/b>M Keenan ordering new hob <\/p>

07\/07\/2025 11:28 (carly)<\/b>Parts now in.Access requested for Wednesday 9th July am.<\/p>

08\/07\/2025 14:40 (carly)<\/b>Follow up email sent requesting access.<\/p>

11\/07\/2025 14:21 (jane)<\/b>Waiting on a date from the client <\/p>

11\/07\/2025 14:40 (jane)<\/b>Requested access for Monday 14th July <\/p>

16\/07\/2025 09:49 (jane)<\/b>Waiting on a date from the tenant <\/p>

06\/08\/2025 10:33 (carly)<\/b>Access requested for Thursday 7th August at 11am.<\/p>

08\/08\/2025 10:50 (carly)<\/b>Spoke to Christina, who will look into this and come back to us with a date.<\/p>

11\/08\/2025 11:42 (carly)<\/b>Access requested for Friday 15th August at 9am.Christina will confirm today.<\/p>

12\/08\/2025 12:02 (carly)<\/b>Follow up email sent requesting access for Friday 15th August.<\/p>

13\/08\/2025 10:29 (jane)<\/b>Confirmed for Friday 15th August at 9am, take keys but knock first <\/p>

18\/08\/2025 16:34 (jane)<\/b>(Ticket Closed)<\/p>

19\/08\/2025 05:58 (michaelk)<\/b>Completed neff gas hob installation <\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64625","activity_ticket_id":"59885","ticket_reference":"HDT60970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To supply and fit new special order integrated doors to fridge freezer ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/06\/25","activity_end":"2025-06-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74004","activity_notes":"To supply and fit new special order integrated doors to fridge freezer ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 14:01 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 16:18 (jane)<\/b>Vacant property - For Thursday morning 12th June <\/p>

13\/06\/2025 09:59 (iain)<\/b>Integrated fridge freezer doors.<\/p>

13\/06\/2025 10:00 (iain)<\/b>Integrated fridge freezer doors.<\/p>

13\/06\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>

18\/06\/2025 16:01 (jane)<\/b>Integrated hinges on order for fridge freezer <\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64626","activity_ticket_id":"59886","ticket_reference":"HDT60971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant has no hot water - For today - Tenant home to provide access ","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/06\/25","activity_end":"2025-06-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74005","activity_notes":"Tenant has no hot water - For today - Tenant home to provide access He mentions there is Error F22 0.1bar ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 14:07 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 19:54 (michaelk)<\/b>Attended site to investigate hot water fault. Found boiler pressure low, which was inspected. Drained the boiler and re-filled the expansion vessel, vented through vent cycle on completion. No other leaks could be identified. 2hrs labour 105<\/p>

12\/06\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64627","activity_ticket_id":"59813","ticket_reference":"HDT60898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"13\/06\/25","activity_end":"2025-06-13 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74006","activity_notes":"To carry out roof drainage services Barnards Inn, 86 Fetter Lane with Roy","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 15:55 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:51 (jane)<\/b>Attendance on Friday 6th June and Monday - Thursday 9th to 12th June <\/p>

07\/06\/2025 10:33 (roy)<\/b>107-115 Long AcreLots of photos taken. Upper level and lower levelsSending photos via email as too many <\/p>

12\/06\/2025 10:00 (jane)<\/b>Update from Nick : Access to the Shelton St Address hasnt been granted by Randall yet due to building works<\/p>

12\/06\/2025 15:24 (roy)<\/b>Coven grd roofs<\/p>

12\/06\/2025 15:27 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 15:28 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 20:34 (roy)<\/b>Beckets Hse <\/p>

13\/06\/2025 15:59 (iain)<\/b>Roof clearances.Photos attached are for 4 Frederick place.<\/p>

16\/06\/2025 10:02 (roy)<\/b>Becket Hse, Barnards InnRoof clearances <\/p>

18\/06\/2025 10:49 (jane)<\/b>Email sent to client requesting access for two remaining roofs outstanding - 20-22 Shelton Street and 121 Long Acre <\/p>

20\/06\/2025 10:47 (jane)<\/b>Requested access for Tuesday 24th June to complete the remaining two roofs <\/p>

24\/06\/2025 14:06 (jane)<\/b>Requested access for this Friday 27th June or any other dates that suit <\/p>

25\/06\/2025 09:10 (jane)<\/b>Confirmed for Friday 27th June - permits to be sent over this morning <\/p>

27\/06\/2025 15:59 (iain)<\/b>Roofs.<\/p>

30\/06\/2025 06:05 (roy)<\/b>Finish off roofs<\/p>

07\/07\/2025 19:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64628","activity_ticket_id":"59813","ticket_reference":"HDT60898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/06\/25","activity_end":"2025-06-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74007","activity_notes":"To carry out roof drainage services Barnards Inn, 86 Fetter Lane with Iain ","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 15:55 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:51 (jane)<\/b>Attendance on Friday 6th June and Monday - Thursday 9th to 12th June <\/p>

07\/06\/2025 10:33 (roy)<\/b>107-115 Long AcreLots of photos taken. Upper level and lower levelsSending photos via email as too many <\/p>

12\/06\/2025 10:00 (jane)<\/b>Update from Nick : Access to the Shelton St Address hasnt been granted by Randall yet due to building works<\/p>

12\/06\/2025 15:24 (roy)<\/b>Coven grd roofs<\/p>

12\/06\/2025 15:27 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 15:28 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 20:34 (roy)<\/b>Beckets Hse <\/p>

13\/06\/2025 15:59 (iain)<\/b>Roof clearances.Photos attached are for 4 Frederick place.<\/p>

16\/06\/2025 10:02 (roy)<\/b>Becket Hse, Barnards InnRoof clearances <\/p>

18\/06\/2025 10:49 (jane)<\/b>Email sent to client requesting access for two remaining roofs outstanding - 20-22 Shelton Street and 121 Long Acre <\/p>

20\/06\/2025 10:47 (jane)<\/b>Requested access for Tuesday 24th June to complete the remaining two roofs <\/p>

24\/06\/2025 14:06 (jane)<\/b>Requested access for this Friday 27th June or any other dates that suit <\/p>

25\/06\/2025 09:10 (jane)<\/b>Confirmed for Friday 27th June - permits to be sent over this morning <\/p>

27\/06\/2025 15:59 (iain)<\/b>Roofs.<\/p>

30\/06\/2025 06:05 (roy)<\/b>Finish off roofs<\/p>

07\/07\/2025 19:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64629","activity_ticket_id":"59887","ticket_reference":"HDT60972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove the shower filter and replace the shower head","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/06\/25","activity_end":"2025-06-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74008","activity_notes":"To remove the shower filter and replace the shower head","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 16:29 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 16:30 (jane)<\/b>Tenant moving in tomorrow<\/p>

13\/06\/2025 05:48 (michaelk)<\/b>Collected replacement grohe shower head and attended site to install. Removed shower filters and left in full working order. 2hrs labour plus parts, total 129.25 ex vat.<\/p>

13\/06\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64630","activity_ticket_id":"59888","ticket_reference":"HDT60973","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Burst pipe in flat D","ticket_address_1":"Flat D","ticket_address_2":"86 Portland Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 1NU","cs_address_1":"Flat D","cs_id":"1092","cs_address_2":"86 Portland Place ","cs_town":"London ","cs_postcode":"W1B 1NU","ticket_client_site":"1092","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/25","activity_end":"2025-06-12 08:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74009","activity_notes":"Burst pipe in flat D","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2025 07:45 (System)<\/b>Ticket Created<\/p>

12\/06\/2025 08:17 (roy)<\/b>Pipe had come off feeding the fridge drink machine.Unable to shut off ball a fix valve underneath but did shut down enough to refix connection.This ball a fix valve needs replacing with a lever type valveAlso under kitchen sink there is no head on stop cock. This should also be replaced<\/p>

12\/06\/2025 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64631","activity_ticket_id":"59889","ticket_reference":"HDT60974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16824 - Replacement Neff Hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/02\/26","activity_end":"2026-02-07 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"74010","activity_notes":"Replacement Neff Hob ","activity_timesheet":null,"ticket_notes_combined":"

12\/06\/2025 09:16 (jane)<\/b>M Keenan ordering hob <\/p>

04\/07\/2025 13:28 (carly)<\/b>Parts now arrived.Access requested for Wednesday 16th July.<\/p>

15\/07\/2025 09:43 (carly)<\/b>Follow up email sent.<\/p>

18\/07\/2025 11:47 (carly)<\/b>Access requested for Friday 8th August 9am.<\/p>

08\/08\/2025 10:50 (carly)<\/b>Spoke to Christina, who will look into this and come back to us with a date.<\/p>

11\/08\/2025 11:49 (carly)<\/b>Access requested Friday 15th August at 11am.<\/p>

12\/08\/2025 12:01 (carly)<\/b>Follow up email sent requesting access for Friday 15th August.<\/p>

13\/08\/2025 10:29 (jane)<\/b>Confirmed for Friday 15th August at 11am, take keys but knock first <\/p>

14\/08\/2025 09:46 (jane)<\/b>Need to re-book, hob still on order <\/p>

08\/09\/2025 13:34 (carly)<\/b>Access requested Thursday 25th September at 9am.<\/p>

29\/09\/2025 14:21 (carly)<\/b>Emailed client requesting convenient dates.<\/p>

17\/10\/2025 11:14 (carly)<\/b>Emailed client requesting convenient dates.<\/p>

15\/12\/2025 16:03 (carly)<\/b>Email sent asking if still required. <\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64632","activity_ticket_id":"59890","ticket_reference":"HDT60975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Assisting with placing new draw wire into conduit ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/06\/25","activity_end":"2025-06-13 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74011","activity_notes":"Assisting with placing new draw wire into conduit ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2025 11:04 (System)<\/b>Ticket Created<\/p>

13\/06\/2025 13:32 (alan)<\/b>Install draw wire from ground floor BT cupboard to 2nd floor office <\/p>

13\/06\/2025 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64633","activity_ticket_id":"59836","ticket_reference":"HDT60921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16940 - New storage heaters ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/25","activity_end":"2025-06-25 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74012","activity_notes":"New storage heaters Assisting Alan ","activity_timesheet":"2","ticket_notes_combined":"

06\/06\/2025 10:00 (jane)<\/b>Can work commence prior to 17\/06\/2025<\/p>

12\/06\/2025 13:21 (jane)<\/b>Works commencing on Monday 16th June <\/p>

12\/06\/2025 15:20 (roy)<\/b>Continue with roofsFredrick Place<\/p>

17\/06\/2025 08:43 (roy)<\/b>With Alan<\/p>

18\/06\/2025 07:02 (alan)<\/b>Quoted works <\/p>

18\/06\/2025 11:32 (roy)<\/b>Pick up heaters and bricks. Deliver to site and take up stairsRemove heater from wall<\/p>

19\/06\/2025 16:58 (roy)<\/b>With Alan<\/p>

20\/06\/2025 09:51 (alan)<\/b>Quoted works <\/p>

23\/06\/2025 07:03 (alan)<\/b>Quoted works<\/p>

24\/06\/2025 10:17 (alan)<\/b>Quoted works <\/p>

25\/06\/2025 14:43 (alan)<\/b>Quoted works <\/p>

25\/06\/2025 14:43 (alan)<\/b>Quoted works <\/p>

25\/06\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64634","activity_ticket_id":"59891","ticket_reference":"HDT60976","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17015 - Investigation works of external lighting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/25","activity_end":"2025-07-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74013","activity_notes":"Investigation works of external lighting ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2025 13:33 (jane)<\/b>Note from client :proceed with attached Quote ASAP, if this could be done quickly it would be greatly appreciated.<\/p>

30\/06\/2025 07:02 (alan)<\/b>Investigate outside lights not working <\/p>

02\/07\/2025 14:23 (roy)<\/b>With Alan<\/p>

11\/07\/2025 12:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64635","activity_ticket_id":"59892","ticket_reference":"HDT60977","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17013 - Painting of bollards to Langley Street and Neal Street ","ticket_address_1":"Various Properties ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"29\/06\/25","activity_end":"2025-06-29 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74014","activity_notes":"Painting of bollards to Langley Street and Neal Street ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2025 13:46 (jane)<\/b>Arranging to carry out the painting of the bollards over two early mornings Provisionally for 23rd and 24th June <\/p>

17\/06\/2025 13:15 (jane)<\/b>Requested for 19th and 20th June <\/p>

18\/06\/2025 13:54 (jane)<\/b>Waiting on Randall to come back from annual leave to program in <\/p>

24\/06\/2025 13:40 (jane)<\/b>Requested attendance on Sunday 29th June <\/p>

30\/06\/2025 08:40 (jack)<\/b>Done<\/p>

30\/06\/2025 16:24 (michael)<\/b>(Ticket Closed)<\/p>

30\/06\/2025 16:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64636","activity_ticket_id":"59893","ticket_reference":"HDT60978","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"MDR\/JH\/17022 - New set of kitchen taps and new isolation valves","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/06\/25","activity_end":"2025-06-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74015","activity_notes":"New set of kitchen taps and new isolation valves","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2025 15:27 (jane)<\/b>Toyko Diner recommend a Monday for the works to be completed <\/p>

12\/06\/2025 15:33 (jane)<\/b>Requested access for Monday 23rd June <\/p>

13\/06\/2025 09:08 (jane)<\/b>Confirmed for Monday 23rd June at 9am, Kumiko to give access <\/p>

24\/06\/2025 05:46 (michaelk)<\/b>Attended site to carry out quoted plumbing work. Replaced sink mixer to the 1st floor kitchen which included new lever isolation valves and flexi's.Replaced 3 x sets of new isolation valves to hot water boilers to basement, ground and 1st floors. 520 ex vat.<\/p>

24\/06\/2025 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64637","activity_ticket_id":"59894","ticket_reference":"HDT60979","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, out of hours, no power in flat - Tenant home ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/06\/25","activity_end":"2025-06-12 19:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74016","activity_notes":"Emergency call-out, out of hours, no power in flat - Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2025 16:53 (System)<\/b>Ticket Created<\/p>

12\/06\/2025 20:38 (roy)<\/b>Switch on ground floor was off.Turned onAll ok<\/p>

13\/06\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64638","activity_ticket_id":"59663","ticket_reference":"HDT60748","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16922 - Replacement kitchen cupboards ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/25","activity_end":"2025-06-13 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74017","activity_notes":"Travis - can you call me regarding these works Replacement kitchen cupboards ","activity_timesheet":"2","ticket_notes_combined":"

14\/05\/2025 10:42 (carly)<\/b>Jane ordering Kitchen cupboards.<\/p>

27\/05\/2025 11:47 (jane)<\/b>Kitchen cupboard doors on order - expected delivery date 11th June 2025<\/p>

04\/06\/2025 10:39 (jane)<\/b>To also apply mastic seal to kitchen worktop and check plinths etc Works need to be completed by 18th June<\/p>

11\/06\/2025 16:18 (jane)<\/b>Vacant property for Thursday 12th June <\/p>

13\/06\/2025 09:58 (iain)<\/b>Kitchen cupboard doors.<\/p>

13\/06\/2025 14:51 (travis)<\/b>Fitted replacement blind in living room.<\/p>

16\/06\/2025 14:58 (iain)<\/b>Replaced 7x kitchen cupboard doors, disposing of old.<\/p>

17\/06\/2025 10:09 (jack)<\/b>290.00<\/p>

17\/06\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64639","activity_ticket_id":"59895","ticket_reference":"HDT60980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet has a slow leak and Kitchen tap drip.","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/06\/25","activity_end":"2025-06-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74018","activity_notes":"Toilet has a slow leak and Kitchen tap drip.","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2025 09:23 (System)<\/b>Ticket Created<\/p>

13\/06\/2025 09:24 (carly)<\/b>Mike attended this morning Friday 13th June.<\/p>

16\/06\/2025 05:28 (michaelk)<\/b>Attended site to investigate plumbing issues. Repaired the toilet leak and replaced both tap heads to the kitchen tap. 2hrs labour plus parts, total 147.80 ex vat.<\/p>

16\/06\/2025 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64640","activity_ticket_id":"59896","ticket_reference":"HDT60981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of CBRE branded helpdesk telephone number signage.","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/06\/25","activity_end":"2025-06-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74019","activity_notes":"Removal of CBRE branded helpdesk telephone number signage.Remove the CBRE signage from the security hut at Central Cross and any other CBRE in the common areas of central cross.","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2025 10:41 (System)<\/b>Ticket Created<\/p>

13\/06\/2025 12:05 (carly)<\/b>Confirmed for Monday 16th June.<\/p>

16\/06\/2025 10:15 (nick)<\/b>Signage removed, the timber also came with the sign, so ive replaced the cladding with original pin nails and added CT1.<\/p>

16\/06\/2025 11:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64641","activity_ticket_id":"59897","ticket_reference":"HDT60982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet.","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/25","activity_end":"2025-06-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74020","activity_notes":"Blocked toilet.1st Floor.","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2025 12:52 (System)<\/b>Ticket Created<\/p>

13\/06\/2025 14:46 (travis)<\/b>Attended above property and gained access to first floor blocked ladies toilet via office,Unblocked toilet and flushed through numerous times, cleaned toilet ready for use and tested all other toilets.<\/p>

13\/06\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64642","activity_ticket_id":"59898","ticket_reference":"HDT60983","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 18th and Thursday 19th June ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"18\/06\/25","activity_end":"2025-06-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74021","activity_notes":"Handyman Services for Wednesday 18th and Thursday 19th June ","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2025 13:47 (System)<\/b>Ticket Created<\/p>

19\/06\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64643","activity_ticket_id":"59899","ticket_reference":"HDT60984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To open up washing machine door - Tenant will be home for access ","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/06\/25","activity_end":"2025-06-13 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74022","activity_notes":"To open up washing machine door ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2025 14:57 (System)<\/b>Ticket Created<\/p>

13\/06\/2025 15:56 (travis)<\/b>Attended above property and found tenant had already released door to retrieve his washing,Tested machine and found the pump to be inoperable,not draining the excess water,Either a faulty pump or main board issue,Service engineer required although it may be cost effective to replace the machine,Turned off machine by the spur switch,Photos attached.<\/p>

13\/06\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

13\/06\/2025 16:35 (jane)<\/b>Waiting on a date from Repair Aid<\/p>

17\/06\/2025 13:36 (jane)<\/b>Repair Aid attending today <\/p>

18\/06\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64644","activity_ticket_id":"59900","ticket_reference":"HDT60985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The fire extinguisher bracket needs refitting.","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/06\/25","activity_end":"2025-06-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74023","activity_notes":"The fire extinguisher bracket needs refitting.","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2025 15:32 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 10:00 (nick)<\/b>I obtained the keys from security office and then attended the property with Anthony from OCS chinatown, as he required keys after me. He showed me the fire extinguisher and the signage that I spotted above.<\/p>

16\/06\/2025 11:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64645","activity_ticket_id":"59901","ticket_reference":"HDT60986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Entry via 5A Rupert Court Yellow nosing needs replacing on step as it is currently a trip hazard","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/06\/25","activity_end":"2025-06-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74024","activity_notes":"Entry via 5A Rupert Court Yellow nosing needs replacing on step as it is currently a trip hazard","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2025 15:35 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 09:19 (nick)<\/b>(South Service Yard) 2018 entry code<\/p>

16\/06\/2025 13:11 (nick)<\/b>(South Service Yard) The step nosing looks to have been repaired many times before, the middle section (most used\/traffic) is now totally missing. In the short term Ive removed the drop down.Size for replacement:Width: 1240mmDepth: 280mmNose drop: 50mm<\/p>

16\/06\/2025 13:13 (nick)<\/b>Na<\/p>

05\/07\/2025 13:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64646","activity_ticket_id":"59902","ticket_reference":"HDT60987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb needs changing and Plaster board, repair required","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/06\/25","activity_end":"2025-06-16 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74025","activity_notes":"Light bulb needs changing ","activity_timesheet":"2","ticket_notes_combined":"

13\/06\/2025 15:39 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 07:09 (alan)<\/b>Replace blown lamp in common parts <\/p>

16\/06\/2025 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64647","activity_ticket_id":"59902","ticket_reference":"HDT60987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb needs changing and Plaster board, repair required","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/06\/25","activity_end":"2025-06-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74026","activity_notes":"Plaster board, repair required ","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2025 15:39 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 07:09 (alan)<\/b>Replace blown lamp in common parts <\/p>

16\/06\/2025 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64648","activity_ticket_id":"59899","ticket_reference":"HDT60984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To open up washing machine door - Tenant will be home for access ","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/06\/25","activity_end":"2025-06-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74027","activity_notes":"Washing machine issue Attended above property and found tenant had already released door to retrieve his washing, Tested machine and found the pump to be inoperable,not draining the excess water, Either a faulty pump or main board issue, Service engineer required ","activity_timesheet":null,"ticket_notes_combined":"

13\/06\/2025 14:57 (System)<\/b>Ticket Created<\/p>

13\/06\/2025 15:56 (travis)<\/b>Attended above property and found tenant had already released door to retrieve his washing,Tested machine and found the pump to be inoperable,not draining the excess water,Either a faulty pump or main board issue,Service engineer required although it may be cost effective to replace the machine,Turned off machine by the spur switch,Photos attached.<\/p>

13\/06\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

13\/06\/2025 16:35 (jane)<\/b>Waiting on a date from Repair Aid<\/p>

17\/06\/2025 13:36 (jane)<\/b>Repair Aid attending today <\/p>

18\/06\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64649","activity_ticket_id":"59903","ticket_reference":"HDT60988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Door Handle.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/06\/25","activity_end":"2025-06-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74028","activity_notes":"Broken Door Handle.","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2025 09:41 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 10:16 (nick)<\/b>(Central Cross ) Seoul Plaza<\/p>

16\/06\/2025 14:06 (nick)<\/b>(Central Cross ) Seoul PlazaThe door handle job is complete The tenant is complaining that the other door bottom lock is loose and the rubber edging is loose on both doors.<\/p>

16\/06\/2025 14:12 (nick)<\/b>Left hand handle and trim repaired <\/p>

16\/06\/2025 14:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64650","activity_ticket_id":"59904","ticket_reference":"HDT60989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak stain wall.","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/06\/25","activity_end":"2025-06-16 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74029","activity_notes":"Leak stain wall.Damp test & redec the water damage areas.","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2025 10:16 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 11:53 (jack)<\/b>Done 60 <\/p>

16\/06\/2025 11:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64651","activity_ticket_id":"59709","ticket_reference":"HDT60794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - Please arrange ITCs around noon , 16th June. - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"17\/06\/25","activity_end":"2025-06-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74030","activity_notes":"Inter-tenancy checks - Please arrange ITCs around noon , 16th June. - include cleaning of pipework under sink\/wash basin","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2025 16:50 (System)<\/b>Ticket Created<\/p>

17\/06\/2025 16:10 (iain)<\/b>ITC'S.<\/p>

18\/06\/2025 05:36 (michaelk)<\/b>Attended site removed sink and basin traps and cleaned out. Re-assembled fitting new seals where required. 2hrs labour 105<\/p>

20\/06\/2025 08:18 (iain)<\/b>ITC'S.<\/p>

20\/06\/2025 09:47 (alan)<\/b>Replace lamp shades in all rooms <\/p>

24\/06\/2025 09:13 (iain)<\/b>ITC'S.<\/p>

25\/06\/2025 10:40 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 11:30 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 11:31 (iain)<\/b>ITC'S.<\/p>

26\/06\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2025 19:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64652","activity_ticket_id":"59708","ticket_reference":"HDT60793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16934 - Bathroom flooring replacement ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"20\/06\/25","activity_end":"2025-06-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74031","activity_notes":"To uplift the existing and defective tiled flooring in the bathroom.Bathroom flooring replacement ","activity_timesheet":null,"ticket_notes_combined":"

20\/05\/2025 16:48 (jane)<\/b>Inventory check out on the 16th morning.Please arrange from noon on 16th June 2025, vacant property <\/p>

17\/06\/2025 15:10 (nick)<\/b>(Flat 4 Cooper House 82\/88 Shaftesbury Avenue) Ive removed 2\/3rds of the adhesive When Mike has a look tomorrow the orange mat under the rad, when pulled lifts the sub floor <\/p>

20\/06\/2025 08:18 (iain)<\/b>Uplift floor.<\/p>

20\/06\/2025 15:52 (iain)<\/b>Flooring works.<\/p>

24\/06\/2025 09:14 (iain)<\/b>Flooring works.<\/p>

25\/06\/2025 10:41 (iain)<\/b>Bathroom floor works.<\/p>

26\/06\/2025 09:37 (michael)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 11:32 (iain)<\/b>Bathroom floor works.<\/p>

26\/06\/2025 11:32 (iain)<\/b>Bathroom floor works. Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64653","activity_ticket_id":"59906","ticket_reference":"HDT60991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 1B Kitchen ceiling.","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/06\/25","activity_end":"2025-06-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74032","activity_notes":"Leak into Flat 1B Kitchen ceiling.Tuesday -24th June - from 8am - Tenant to give access ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2025 16:30 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 16:31 (carly)<\/b>Access requested for Wednesday 18th June at 1pm.<\/p>

17\/06\/2025 11:07 (carly)<\/b>Access requested again for tomorrow 18th June.<\/p>

18\/06\/2025 08:56 (jane)<\/b>Tuesday -24th June - from 8am - Tenant to give access <\/p>

25\/06\/2025 10:43 (iain)<\/b>Investigate water damage to kitchen ceiling.Access required to flat 1, 66 Shaftesbury ave.<\/p>

25\/06\/2025 11:20 (carly)<\/b>Requested access for Thursday 26th June, late morning.<\/p>

27\/06\/2025 11:11 (carly)<\/b>Access requested for Thursday 3rd July.<\/p>

02\/07\/2025 09:45 (carly)<\/b>Tenant unable to provide access on Thursday 3rd July.Awaiting confirmation from tenant and Lilian for a date.<\/p>

03\/07\/2025 14:26 (carly)<\/b>Access confirmed for 9am Monday 7th July.<\/p>

08\/07\/2025 09:10 (michaelk)<\/b>Attended site to camera survey the kitchen ceiling to try to find the cause of the recent leaks. Opened up all access panels and light fittings to try to follow the water runs. I believe the leak is below the shower tray in 66 shaftesbury flat 1. I have reported my finding to Lillian. 2hrs labour 105<\/p>

08\/07\/2025 10:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64654","activity_ticket_id":"59907","ticket_reference":"HDT60992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issues.","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/06\/25","activity_end":"2025-06-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74033","activity_notes":"The built in bin continues to break - It is very loose on the hinges and does not properly close. Additionally, the flat door opens and locks with difficulty and the handle often gets stuck.","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2025 16:43 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 16:44 (carly)<\/b>Access requested for Tuesday 17th June at 12pm.<\/p>

16\/06\/2025 16:50 (carly)<\/b>Access confirmed for the 17th June, please contact Lilian on arrival and she will provide access.<\/p>

18\/06\/2025 11:31 (roy)<\/b>Refixed drawer front<\/p>

18\/06\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64655","activity_ticket_id":"59905","ticket_reference":"HDT60990","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17027 - Replacement basin and bath taps ","ticket_address_1":"Flat 1","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/25","activity_end":"2025-07-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74034","activity_notes":"Replacement basin and bath taps ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2025 09:46 (carly)<\/b>Mike K to order parts.<\/p>

03\/07\/2025 14:41 (carly)<\/b>Parts arrived.Access requested for Friday 4th July at 9am.<\/p>

04\/07\/2025 13:53 (carly)<\/b>Need to re-book.<\/p>

07\/07\/2025 11:40 (carly)<\/b>Access requested for Friday 11th July at 9am.<\/p>

07\/07\/2025 13:28 (carly)<\/b>Access now requested for Thursday 10th July - pm.<\/p>

08\/07\/2025 10:05 (carly)<\/b>Access confirmed for Thursday 10th July, please use keys for access.<\/p>

11\/07\/2025 08:52 (iain)<\/b>Replacement bath taps and shower hose.<\/p>

14\/07\/2025 17:25 (michaelk)<\/b>Supplied bath mixer to iain to fit. 60 ex vat.Need to replace the basin taps.<\/p>

18\/07\/2025 13:33 (jane)<\/b>To program in when M Keenan returns <\/p>

24\/07\/2025 13:37 (jane)<\/b>Requested access for Monday morning 28th July to fit the basin taps <\/p>

29\/07\/2025 07:37 (michaelk)<\/b>Attended site to replace basin taps. Completed work 2hrs labour plus parts, total 129.80 ex vat.<\/p>

29\/07\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64656","activity_ticket_id":"59731","ticket_reference":"HDT60816","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/16995 - Flats 1-9 - To service doors and windows ","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/06\/25","activity_end":"2025-06-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74035","activity_notes":"Flats 1-9 - To service doors and windows Roy can you give Ideal Combi access the morning of 24th June to all (no flats - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/05\/2025 16:01 (jane)<\/b>Instructed TwentyTwenty doors <\/p>

29\/05\/2025 09:23 (jane)<\/b>Chasing TwentyTwenty for a date <\/p>

05\/06\/2025 13:31 (jane)<\/b>Chasing for a date again <\/p>

06\/06\/2025 11:50 (jane)<\/b>Requested access for Tuesday 24th June <\/p>

17\/06\/2025 11:30 (jane)<\/b>Confirmed for 24th June - Keys for access <\/p>

24\/06\/2025 14:27 (roy)<\/b>Service all doors and windows to 9 flats.Parts broken and need replacing<\/p>

25\/06\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64657","activity_ticket_id":"59908","ticket_reference":"HDT60993","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17031 - Water damage redecoration ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/06\/25","activity_end":"2025-06-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74036","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2025 12:37 (carly)<\/b>Access requested for Monday 23rd June.<\/p>

17\/06\/2025 12:50 (carly)<\/b>Access confirmed for Friday 27th June.<\/p>

30\/06\/2025 08:36 (jack)<\/b>Done<\/p>

30\/06\/2025 16:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64658","activity_ticket_id":"59909","ticket_reference":"HDT60994","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Level 2 middle women's toilet - Sink basin is blocked","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/06\/25","activity_end":"2025-06-17 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74037","activity_notes":"Level 2 middle women's toilet - Sink basin is blocked","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2025 14:15 (System)<\/b>Ticket Created<\/p>

17\/06\/2025 16:09 (iain)<\/b>Cleared blokage to basin, 2nd floor ladies toilet and flushed through.<\/p>

17\/06\/2025 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64659","activity_ticket_id":"59910","ticket_reference":"HDT60995","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17033 - Redecoration of toilet ","ticket_address_1":"3rd-4th Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"3rd-4th Floor Flat","cs_id":"1393","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"1393","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"01\/07\/25","activity_end":"2025-07-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74038","activity_notes":"Redecoration of toilet ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 15:41 (jane)<\/b>Note from client : schedule this in when all installation storage heaters are completed.<\/p>

07\/07\/2025 09:21 (jack)<\/b>Done <\/p>

07\/07\/2025 17:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64660","activity_ticket_id":"59911","ticket_reference":"HDT60996","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repair a door which is apparently falling off its hinges. This is the basement area - Chinese Advisory Centre.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/06\/25","activity_end":"2025-06-18 14:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74039","activity_notes":"To repair a door which is apparently falling off its hinges. This is the basement area - Chinese Advisory Centre.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 10:33 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 16:03 (iain)<\/b>Overhauled main office door, lock and keep.<\/p>

18\/06\/2025 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64661","activity_ticket_id":"59912","ticket_reference":"HDT60997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repair the Bubble Tea Cup Collection Board which has fallen apart. Best to attend from 11am","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/25","activity_end":"2025-06-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74040","activity_notes":"To repair the Bubble Tea Cup Collection Board which has fallen apart. Best to attend from 11am when the operatives are on site to put the tables out","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 10:40 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 11:03 (carly)<\/b>Steve at Gentwell is aware Roy will be attending around 12pm today.<\/p>

24\/06\/2025 07:07 (roy)<\/b>Repaired and refixed hinge<\/p>

24\/06\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64662","activity_ticket_id":"59913","ticket_reference":"HDT60998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate burning smell from microwave ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/25","activity_end":"2025-06-18 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74041","activity_notes":"Investigate burning smell from microwave ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 10:50 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 10:50 (jane)<\/b>Attending now, tenant home for access <\/p>

18\/06\/2025 11:33 (roy)<\/b>Needs new.Burning and smoke from unit.<\/p>

18\/06\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64663","activity_ticket_id":"59914","ticket_reference":"HDT60999","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Flagstone - 2No toilets not working - report to Kelly or Lauren ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/06\/25","activity_end":"2025-06-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74042","activity_notes":"Flagstone - 2No toilets not working - report to Kelly or Lauren ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 11:02 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 11:03 (jane)<\/b>Attending this afternoon <\/p>

19\/06\/2025 07:44 (michaelk)<\/b>Attended site to investigate reported plumbing issues. Rectified a water level issue in the disabled toilet which was leaking through the inlet valve. Repaired a toilet flush pipe seal in the right hand toilet block, furthest on the left. 2hrs labour 105<\/p>

19\/06\/2025 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64664","activity_ticket_id":"59915","ticket_reference":"HDT61000","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor men's toilet flusher not working when engaged","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/06\/25","activity_end":"2025-06-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74043","activity_notes":"3rd floor men's toilet flusher not working when engaged","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 13:00 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 13:01 (jane)<\/b>Advised client we will be attending on Thursday morning 19th June <\/p>

19\/06\/2025 06:31 (michaelk)<\/b>Attended site to investigate toilet. The inlet valve and syphon require changing. However, there is hardly any access to replace these parts. I will quote to replace them along with opening up the ply wall. 1hr labour 55<\/p>

19\/06\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64665","activity_ticket_id":"59916","ticket_reference":"HDT61001","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"to repair the gate to old brewers year. Security have reported that the barrel is stuck and it is not lockable. It is 6 Langley Street gate, the keys are not working. Please report to security at 120 Long Acre.","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/06\/25","activity_end":"2025-06-18 15:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74044","activity_notes":"to repair the gate to old brewers year. Security have reported that the barrel is stuck and it is not lockable. It is 6 Langley Street gate, the keys are not working. Please report to security at 120 Long Acre.","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 13:06 (System)<\/b>Ticket Created<\/p>

19\/06\/2025 16:56 (roy)<\/b>Ease and adjusted lock on gate.All working ok<\/p>

20\/06\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64666","activity_ticket_id":"59917","ticket_reference":"HDT61002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Portable AC unit located in the water tank room not working ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/06\/25","activity_end":"2025-06-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74045","activity_notes":"Portable AC unit located in the water tank room not working ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 13:34 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 13:35 (jane)<\/b>Attending Thursday morning 19th June <\/p>

20\/06\/2025 09:46 (alan)<\/b>Replace blown fuse to AC unit, clean filters and leave working <\/p>

20\/06\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64667","activity_ticket_id":"59918","ticket_reference":"HDT61003","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17017 - Floor 3 - Water damage repairs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/06\/25","activity_end":"2025-06-18 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74046","activity_notes":"Floor 3 - Water damage repairs ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 15:07 (jack)<\/b>Done <\/p>

20\/06\/2025 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64668","activity_ticket_id":"59866","ticket_reference":"HDT60951","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"To replace some carpet tiles and touch up some paint in the office.","ticket_address_1":"55 Drury Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"55 Drury Lane","cs_id":"1389","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5SQ","ticket_client_site":"1389","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"29\/08\/25","activity_end":"2025-08-29 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74047","activity_notes":"To touch up some paint in the office.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2025 11:20 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 11:22 (carly)<\/b>Confirmed for Wednesday 18th June at 9am.<\/p>

18\/06\/2025 16:02 (iain)<\/b>Replace carpet tiles and dispose of old.<\/p>

20\/06\/2025 09:45 (carly)<\/b>Access requested for Jack to attend on Wednesday 25th June at 8am.<\/p>

23\/06\/2025 11:10 (carly)<\/b>Client has now put this job on hold.Jack is aware.<\/p>

11\/07\/2025 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64669","activity_ticket_id":"59919","ticket_reference":"HDT61004","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17005 - New electric boiler and cylinder ","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/25","activity_end":"2025-12-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74048","activity_notes":"New electric boiler and cylinder ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 12:30 (carly)<\/b>Spoke with Mike K, he needs to speak with Lilian to find out when she has a few days of no tenants in the property.He will lets us know after he has spoken with her.<\/p>

02\/12\/2025 13:35 (jane)<\/b>Client would like the boiler works carried out January 2026<\/p>

03\/12\/2025 09:51 (carly)<\/b>Client now requested Monday 15th and Tuesday 16th December.<\/p>

03\/12\/2025 10:26 (carly)<\/b>Please use keys for access, you can start as early as 7am.<\/p>

16\/12\/2025 06:51 (michaelk)<\/b>Attended site to start quoted installation. <\/p>

18\/12\/2025 05:28 (michaelk)<\/b>Completed the heating and hot water upgrades, as per quote. <\/p>

18\/12\/2025 07:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64670","activity_ticket_id":"59400","ticket_reference":"HDT60485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's - 6th June - include cleaning of pipework under sink\/wash basin","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/06\/25","activity_end":"2025-06-19 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74049","activity_notes":"To reseal shower as to pictures. There is quite a big area in the corner. It's vacant, please collect keys for access","activity_timesheet":"2","ticket_notes_combined":"

02\/04\/2025 11:28 (System)<\/b>Ticket Created<\/p>

28\/05\/2025 10:03 (carly)<\/b>7am start.Vacant property.<\/p>

05\/06\/2025 16:11 (iain)<\/b>ITC'S.<\/p>

09\/06\/2025 08:21 (iain)<\/b>ITC'S.<\/p>

13\/06\/2025 05:52 (michaelk)<\/b>Attended site to remove traps to the basin, sink and shower to clean out. Left in full working order 2hrs labour 105<\/p>

13\/06\/2025 09:49 (jane)<\/b>4No x rocker switches on order <\/p>

20\/06\/2025 14:02 (alan)<\/b>Replace for switch modules and lampshade to light in main room<\/p>

20\/06\/2025 15:06 (jack)<\/b>Done 70 <\/p>

20\/06\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>

07\/07\/2025 19:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64672","activity_ticket_id":"59920","ticket_reference":"HDT61005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17034 - Replacement built in microwave ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"01\/07\/25","activity_end":"2025-07-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74051","activity_notes":"Replacement built in microwave ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2025 14:53 (jane)<\/b>Repair Aid ordering new built in microwave - special order - 3 week lead-time <\/p>

25\/06\/2025 15:35 (jane)<\/b>Requested access for Tuesday, 1st of July between 10 and 2pm <\/p>

26\/06\/2025 08:41 (jane)<\/b>Confirmed for 1st of July between 10 and 2pm - access via keys <\/p>

01\/07\/2025 14:16 (roy)<\/b>With Repair Aid<\/p>

04\/07\/2025 16:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64673","activity_ticket_id":"59921","ticket_reference":"HDT61006","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17028 - Oseyo - Unit 2 - Doors repairs ","ticket_address_1":"Unit 2","ticket_address_2":"73-75 Charing Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/07\/25","activity_end":"2025-07-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74052","activity_notes":"Oseyo - Unit 2 - Doors repairs ","activity_timesheet":null,"ticket_notes_combined":"

18\/06\/2025 15:04 (jane)<\/b>Instructed TwentyTweny doors <\/p>

26\/06\/2025 13:46 (jane)<\/b>Requesting access for 14th July<\/p>

27\/06\/2025 10:04 (carly)<\/b>Access requested for Monday 14th July at 8am.<\/p>

27\/06\/2025 10:13 (carly)<\/b>Confirmed for Monday 14th July.<\/p>

15\/07\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64674","activity_ticket_id":"59922","ticket_reference":"HDT61007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/06\/25","activity_end":"2025-06-20 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74053","activity_notes":"To carry out EICR ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 15:10 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 15:11 (jane)<\/b>Requested access for Friday afternoon 20th June <\/p>

23\/06\/2025 07:02 (alan)<\/b>Electrical inspection <\/p>

23\/06\/2025 11:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64675","activity_ticket_id":"59708","ticket_reference":"HDT60793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16934 - Bathroom flooring replacement ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/06\/25","activity_end":"2025-06-25 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74054","activity_notes":"Bathroom flooring replacement ","activity_timesheet":"2","ticket_notes_combined":"

20\/05\/2025 16:48 (jane)<\/b>Inventory check out on the 16th morning.Please arrange from noon on 16th June 2025, vacant property <\/p>

17\/06\/2025 15:10 (nick)<\/b>(Flat 4 Cooper House 82\/88 Shaftesbury Avenue) Ive removed 2\/3rds of the adhesive When Mike has a look tomorrow the orange mat under the rad, when pulled lifts the sub floor <\/p>

20\/06\/2025 08:18 (iain)<\/b>Uplift floor.<\/p>

20\/06\/2025 15:52 (iain)<\/b>Flooring works.<\/p>

24\/06\/2025 09:14 (iain)<\/b>Flooring works.<\/p>

25\/06\/2025 10:41 (iain)<\/b>Bathroom floor works.<\/p>

26\/06\/2025 09:37 (michael)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 11:32 (iain)<\/b>Bathroom floor works.<\/p>

26\/06\/2025 11:32 (iain)<\/b>Bathroom floor works. Clearance.<\/p>","ticket_full_notes_text":"","ticket_created":"20\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64676","activity_ticket_id":"59923","ticket_reference":"HDT61008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17020 - Rear Elevation - New safety rails ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/07\/25","activity_end":"2025-07-14 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74055","activity_notes":"Rear Elevation - New safety rails ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 16:17 (jane)<\/b>Note from client : I have raised the PO for the safety rail to go up. In regard to the duct repairs I'm just currently trying to find out the ownership of this to find out how we are going to expense for it<\/p>

14\/07\/2025 06:47 (travis)<\/b>Collection of materials,St Anne's.<\/p>

14\/07\/2025 12:49 (travis)<\/b>New key clamp safety hand rail fitted.<\/p>

14\/07\/2025 15:31 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2025 16:12 (iain)<\/b>Supplied and fitted safety handrail.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64677","activity_ticket_id":"59924","ticket_reference":"HDT61009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven not working ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/06\/25","activity_end":"2025-06-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74056","activity_notes":"Oven not working ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2025 09:45 (System)<\/b>Ticket Created<\/p>

19\/06\/2025 09:46 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

19\/06\/2025 10:35 (jane)<\/b>Confirmed for Friday 20th June in the afternoon 12-6pm - just waiting on access details <\/p>

19\/06\/2025 15:20 (jane)<\/b>Tenant home to provide access on Friday afternoon 20th June <\/p>

24\/06\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64678","activity_ticket_id":"59925","ticket_reference":"HDT61010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17035 - Full redecoration works ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/06\/25","activity_end":"2025-06-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74057","activity_notes":"Full redecoration works new tenant is due 10th July","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 10:22 (jane)<\/b>Vacant property - New tenant is due 10th July<\/p>

26\/06\/2025 16:19 (jack)<\/b>Complete addition extra of 130 for silicon works throughout property <\/p>

26\/06\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64679","activity_ticket_id":"59926","ticket_reference":"HDT61011","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17037 - Replacement shower unit ","ticket_address_1":"Flat 7","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 7","cs_id":"2527","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2527","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/25","activity_end":"2025-07-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74058","activity_notes":"Replacement shower unit ","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 14:43 (carly)<\/b>Parts now arrived.Access requested Friday 4th July at 11am.<\/p>

04\/07\/2025 13:53 (carly)<\/b>Need to re-book.<\/p>

07\/07\/2025 11:38 (carly)<\/b>Access requested for Thursday 10th July at 1pm.<\/p>

07\/07\/2025 13:27 (carly)<\/b>Access confirmed for Friday 11th July. Please use keys for access.<\/p>

14\/07\/2025 08:00 (michaelk)<\/b>Replaced the quoted shower <\/p>

14\/07\/2025 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64680","activity_ticket_id":"59927","ticket_reference":"HDT61012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional Works - To decorate lobby area ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/06\/25","activity_end":"2025-06-19 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74059","activity_notes":"Additional Works - To decorate lobby area ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 13:18 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 15:06 (jack)<\/b>Done 120<\/p>

20\/06\/2025 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64681","activity_ticket_id":"59928","ticket_reference":"HDT61013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional Works - To redecorate windows ","ticket_address_1":"Flat 2","ticket_address_2":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1052","cs_address_2":"34 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"1052","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/06\/25","activity_end":"2025-06-19 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74060","activity_notes":"Additional Works - To redecorate windows ","activity_timesheet":null,"ticket_notes_combined":"

19\/06\/2025 13:19 (System)<\/b>Ticket Created<\/p>

19\/06\/2025 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64682","activity_ticket_id":"59929","ticket_reference":"HDT61014","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"For collection of some frames from Lynne Henderson house (8 St Vincent Road, TW2 7HJ) \u00e2\u20ac\u201c to be delivered to: 68 Dean Street, W1D 4QJ, ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"68 Dean Street ","cs_id":"3136","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 4QJ","ticket_client_site":"3136","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/25","activity_end":"2025-06-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74061","activity_notes":"For collection of some frames from Lynne Henderson house (8 St Vincent Road, TW2 7HJ) to be delivered to: 68 Dean Street, W1D 4QJ, Lynne number is 07971-360735, just in case. For Monday 23rd June between 11 and 1pm ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 13:32 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 12:11 (roy)<\/b>Pick up and deliver to Dean St<\/p>

24\/06\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64683","activity_ticket_id":"59930","ticket_reference":"HDT61015","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install a plaque on the Pineapple studio wall ","ticket_address_1":"Langley Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JH","cs_address_1":"Langley Street","cs_id":"2973","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JH","ticket_client_site":"2973","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/25","activity_end":"2025-07-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74062","activity_notes":"To install a plaque on the Pineapple studio wall - The is will be charge to Lynne Henderson Budget. ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 13:52 (System)<\/b>Ticket Created<\/p>

19\/06\/2025 13:53 (jane)<\/b>For Thursday 26th June <\/p>

24\/06\/2025 15:20 (jane)<\/b>Revised date : For 8am on 9th July 2No engineers required <\/p>

24\/06\/2025 15:23 (jane)<\/b>Iain has inspected with Randall and has attached plans etc of where the plaque need to be fitted Revised date : For 8am on 9th July 2No engineers required<\/p>

08\/07\/2025 11:02 (carly)<\/b>Email sent 8th July to see if still needed and if we are able to attend Wednesday 9th July.<\/p>

08\/07\/2025 13:18 (carly)<\/b>Access confirmed for Wednesday 9th July.Also, please would it possible to arrant o have the ballet barre put out as well tomorrow. Th ballet barre is in Pineapple studio please speak to me for access , this will all come from Lynne budget.<\/p>

09\/07\/2025 09:44 (travis)<\/b>Fitting a building plaque to above property.<\/p>

09\/07\/2025 11:16 (roy)<\/b>Erect Ballet Bar<\/p>

09\/07\/2025 11:23 (iain)<\/b>Fit plaque and assemble bar.<\/p>

09\/07\/2025 14:25 (michael)<\/b>(Ticket Closed)<\/p>

10\/07\/2025 09:19 (jane)<\/b>Coming from Lynne's budget<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64684","activity_ticket_id":"59931","ticket_reference":"HDT61016","ticket_client":"2178","client_name":"Metrus ","ticket_title":"MDR\/JH\/17003 - Alter vinyl flooring and repairs to overflow waste pipe","ticket_address_1":"3rd Floor, 48 Gresham Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2V 7AY","cs_address_1":"3rd Floor, 48 Gresham Street","cs_id":"3130","cs_address_2":"","cs_town":"London","cs_postcode":"EC2V 7AY","ticket_client_site":"3130","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/25","activity_end":"2025-07-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74063","activity_notes":"Alter vinyl flooring and repairs to overflow waste pipeConfirmed for Thursday 24th July On arrival please can your guys report to Michell at reception in 20 King Street which is two doors away from 48 Gresham Street. Michelle is there from 8am and will be able to provide access to the 3rd floor at 48 Gresham Street.","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 15:02 (jane)<\/b>Please Note The client has decided a smaller section of vinyl is required to remain than their original plan. They have drawn up the photo below and attached plan to show this.Clients wants us to use the existing edge finishing <\/p>

20\/06\/2025 16:23 (jane)<\/b>The client will be paying this direct so please can your invoice be addressed as follows:Shanghai Land (Golden Mile) LtdC\/o GlobalEarn Ltd4th Floor46 Gresham StreetLondon EC2V 7AY<\/p>

15\/07\/2025 10:44 (jane)<\/b>Requested access for 24th July<\/p>

15\/07\/2025 11:08 (jane)<\/b>Confirmed for Thursday 24th July On arrival please can your guys report to Michell at reception in 20 King Street which is two doors away from 48 Gresham Street. Michelle is there from 8am and will be able to provide access to the 3rd floor at 48 Gresham Street.<\/p>

24\/07\/2025 15:19 (travis)<\/b>Kitchen flooring works.<\/p>

31\/07\/2025 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64685","activity_ticket_id":"59932","ticket_reference":"HDT61017","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17039 - Replacement blinds ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/08\/25","activity_end":"2025-08-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74064","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 16:34 (jane)<\/b>To take final measurements of blinds <\/p>

26\/06\/2025 11:40 (jane)<\/b>Attending on Friday 27th June to take final measurements of blinds <\/p>

27\/06\/2025 11:38 (jane)<\/b>Blinds on order Shipment 1: Anticipated Dispatch Date - 08\/07\/2025 Metropolitan Thunder Grey & Stone Wooden Blinds -Shipment 2: Anticipated Dispatch Date - 17\/07\/2025 Voyage Blackout Storm Grey Roller Blinds<\/p>

16\/07\/2025 11:51 (carly)<\/b>Blind received Access requested Friday 18th July or Monday 21st July at 9am.<\/p>

16\/07\/2025 14:04 (jane)<\/b>Management keys for access on Monday 21st July <\/p>

21\/07\/2025 17:01 (iain)<\/b>Replacement blinds.<\/p>

21\/07\/2025 17:02 (iain)<\/b>(Flat 12 Wellington Court ) 1 of the blinds was the wrong width. A new blackout roller blind needs to ne ordered.1740 wide x 1200 drop.<\/p>

25\/07\/2025 11:24 (jane)<\/b>New blind ordered - dispatch date 14\/08\/2025<\/p>

12\/08\/2025 15:14 (jane)<\/b>To fit the new blind on Tuesday 19th July - keys for access <\/p>

12\/08\/2025 15:15 (jane)<\/b>To fit the new blind on Tuesday 19th August - keys for access<\/p>

19\/08\/2025 15:51 (iain)<\/b>Replacement blinds, disposing of old.<\/p>

19\/08\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64686","activity_ticket_id":"59933","ticket_reference":"HDT61018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 4 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 4 Goodwins House","cs_id":"1146","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/25","activity_end":"2025-07-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74065","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 10:14 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 10:17 (carly)<\/b>Access requested for Tuesday 1st July at 9am.<\/p>

27\/06\/2025 09:53 (carly)<\/b>Follow up email sent requesting access for Tuesday 1st July.<\/p>

02\/07\/2025 15:11 (carly)<\/b>Access requested for Monday 7th July at 9am.<\/p>

07\/07\/2025 11:55 (carly)<\/b>Follow up email sent.<\/p>

15\/07\/2025 09:46 (carly)<\/b>Access requested for Thursday 17th July at 9am.<\/p>

16\/07\/2025 09:20 (carly)<\/b>Confirmed for 17th July, awaiting access details.<\/p>

16\/07\/2025 15:56 (jane)<\/b>Confirmed for Thursday 17th July at 9am tenant is away please use a management key NOTE: Please ensure when the engineer leaves, they DO NOT use the mortice lock as we do not have the key with us and will not be able to gain entry if this is locked<\/p>

18\/07\/2025 08:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/07\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64687","activity_ticket_id":"59934","ticket_reference":"HDT61019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/25","activity_end":"2025-07-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74066","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 10:18 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 10:21 (carly)<\/b>Access requested for Tuesday 1srt July at 1030am.<\/p>

27\/06\/2025 09:53 (carly)<\/b>Follow up email sent requesting access for Tuesday 1st July<\/p>

02\/07\/2025 15:14 (carly)<\/b>Access requested Monday 7th July 10:30am.<\/p>

04\/07\/2025 11:50 (carly)<\/b>Vacant property.<\/p>

08\/07\/2025 09:06 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/07\/2025 10:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64688","activity_ticket_id":"59936","ticket_reference":"HDT61021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/25","activity_end":"2025-07-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74067","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 10:24 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 10:26 (carly)<\/b>Access requested Tuesday 1st July at 130pm.<\/p>

27\/06\/2025 09:54 (carly)<\/b>Follow up email sent requesting access for Tuesday 1st July<\/p>

02\/07\/2025 15:19 (carly)<\/b>Access requested Monday 7th July. 13:30<\/p>

04\/07\/2025 16:02 (carly)<\/b>Access confirmed but will need to be at 3:30pm, tenant will be home to provide access.<\/p>

08\/07\/2025 09:07 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/07\/2025 10:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64689","activity_ticket_id":"59935","ticket_reference":"HDT61020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 7 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/25","activity_end":"2025-07-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74068","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 10:22 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 10:23 (carly)<\/b>Access requested for Tuesday 1st July at 12pm.<\/p>

27\/06\/2025 09:53 (carly)<\/b>Follow up email sent requesting access for Tuesday 1st July<\/p>

02\/07\/2025 15:17 (carly)<\/b>Access requested Monday 7th July 12pm.<\/p>

07\/07\/2025 11:56 (carly)<\/b>Follow up email sent.<\/p>

15\/07\/2025 09:48 (carly)<\/b>Access requested Thursday 17th July 10:30am<\/p>

16\/07\/2025 09:21 (carly)<\/b>Confirmed for 17th July, awaiting access details.<\/p>

16\/07\/2025 15:57 (jane)<\/b>Confirmed for 17th July - 10:30am double check if tenant is in if not use a management key <\/p>

18\/07\/2025 08:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/07\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64690","activity_ticket_id":"59813","ticket_reference":"HDT60898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"27\/06\/25","activity_end":"2025-06-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74069","activity_notes":"To carry out roof drainage services - Frequency every Six Months","activity_timesheet":"2","ticket_notes_combined":"

03\/06\/2025 15:55 (System)<\/b>Ticket Created<\/p>

05\/06\/2025 16:51 (jane)<\/b>Attendance on Friday 6th June and Monday - Thursday 9th to 12th June <\/p>

07\/06\/2025 10:33 (roy)<\/b>107-115 Long AcreLots of photos taken. Upper level and lower levelsSending photos via email as too many <\/p>

12\/06\/2025 10:00 (jane)<\/b>Update from Nick : Access to the Shelton St Address hasnt been granted by Randall yet due to building works<\/p>

12\/06\/2025 15:24 (roy)<\/b>Coven grd roofs<\/p>

12\/06\/2025 15:27 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 15:28 (roy)<\/b>Continue with roofs<\/p>

12\/06\/2025 20:34 (roy)<\/b>Beckets Hse <\/p>

13\/06\/2025 15:59 (iain)<\/b>Roof clearances.Photos attached are for 4 Frederick place.<\/p>

16\/06\/2025 10:02 (roy)<\/b>Becket Hse, Barnards InnRoof clearances <\/p>

18\/06\/2025 10:49 (jane)<\/b>Email sent to client requesting access for two remaining roofs outstanding - 20-22 Shelton Street and 121 Long Acre <\/p>

20\/06\/2025 10:47 (jane)<\/b>Requested access for Tuesday 24th June to complete the remaining two roofs <\/p>

24\/06\/2025 14:06 (jane)<\/b>Requested access for this Friday 27th June or any other dates that suit <\/p>

25\/06\/2025 09:10 (jane)<\/b>Confirmed for Friday 27th June - permits to be sent over this morning <\/p>

27\/06\/2025 15:59 (iain)<\/b>Roofs.<\/p>

30\/06\/2025 06:05 (roy)<\/b>Finish off roofs<\/p>

07\/07\/2025 19:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64691","activity_ticket_id":"59937","ticket_reference":"HDT61022","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 25th and Thursday 26th June (Remove Wednesday's cost is being invoiced separately for the fire at Flat 17, 27 Slingsby Place)","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"25\/06\/25","activity_end":"2025-06-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74070","activity_notes":"Handyman Services for Wednesday 25th and Thursday 26th June ","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2025 10:49 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 09:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64692","activity_ticket_id":"59938","ticket_reference":"HDT61023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/25","activity_end":"2025-07-17 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74071","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 10:56 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 10:57 (carly)<\/b>Access requested for Wednesday 2nd July at 9am.<\/p>

27\/06\/2025 09:56 (carly)<\/b>Follow up email sent requesting access for Wednesday 2nd July<\/p>

01\/07\/2025 13:15 (carly)<\/b>Follow up email sent to Angela requesting access for Wednesday 3rd July.<\/p>

02\/07\/2025 15:22 (carly)<\/b>Access requested for Monday 7th July 3pm<\/p>

07\/07\/2025 11:56 (carly)<\/b>Follow up email sent.<\/p>

15\/07\/2025 09:50 (carly)<\/b>Access requested Thursday 17th July 12pm<\/p>

16\/07\/2025 09:21 (carly)<\/b>Confirmed for 17th July, awaiting access details.<\/p>

16\/07\/2025 15:57 (jane)<\/b>Confirmed for 17th July - 12pm - double check if tenant is in if not use a management key<\/p>

18\/07\/2025 08:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/07\/2025 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64693","activity_ticket_id":"59939","ticket_reference":"HDT61024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"137","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"137","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/25","activity_end":"2025-07-08 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74072","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 10:59 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 11:00 (carly)<\/b>Access requested for Wednesday 2nd July at 10:30am.<\/p>

27\/06\/2025 09:56 (carly)<\/b>Follow up email sent requesting access for Wednesday 2nd July<\/p>

01\/07\/2025 13:15 (carly)<\/b>Follow up email sent to Angela requesting access for Wednesday 3rd July.<\/p>

02\/07\/2025 15:32 (carly)<\/b>Access requested Tuesday 8th July 9am.<\/p>

04\/07\/2025 13:24 (carly)<\/b>Access confirmed for Tuesday 8th July please use management keys.<\/p>

09\/07\/2025 06:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/07\/2025 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64694","activity_ticket_id":"59940","ticket_reference":"HDT61025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/07\/25","activity_end":"2025-07-09 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74073","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 11:02 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 11:03 (carly)<\/b>Access requested for Wednesday 2nd July at 12pm.<\/p>

27\/06\/2025 09:56 (carly)<\/b>Follow up email sent requesting access for Wednesday 2nd July<\/p>

01\/07\/2025 13:16 (carly)<\/b>Follow up email sent to Angela requesting access for Wednesday 3rd July.<\/p>

01\/07\/2025 13:16 (carly)<\/b>Follow up email sent to Angela requesting access for Wednesday 3rd July.<\/p>

02\/07\/2025 15:34 (carly)<\/b>Access requested Tuesday 8th July at 10:30am<\/p>

02\/07\/2025 15:55 (carly)<\/b>Have also offered Friday 4th July at 11am as an alternative date.<\/p>

04\/07\/2025 13:26 (carly)<\/b>Tenant can do only Wednesday the 9th between 10.00 and 11.30 he will be at home ,please do not attend just before 11 as that time tenant need to leave home.<\/p>

09\/07\/2025 17:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/07\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64695","activity_ticket_id":"59941","ticket_reference":"HDT61026","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/25","activity_end":"2025-07-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74074","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 11:09 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 11:11 (carly)<\/b>Access requested for Wednesday 2nd July at 1:30pm.<\/p>

01\/07\/2025 13:17 (carly)<\/b>Follow up email sent to Angela requesting access for Wednesday 3rd July.<\/p>

02\/07\/2025 15:35 (carly)<\/b>Access requested Tuesday 8th July 12pm.<\/p>

04\/07\/2025 13:27 (carly)<\/b>Vacant property attend anytime.<\/p>

09\/07\/2025 06:51 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/07\/2025 09:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64696","activity_ticket_id":"59942","ticket_reference":"HDT61027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/07\/25","activity_end":"2025-07-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74075","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 11:13 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 11:15 (carly)<\/b>Access requested Wednesday 2nd July at 3pm.<\/p>

27\/06\/2025 09:57 (carly)<\/b>Follow up email sent requesting access for Wednesday 2nd July<\/p>

01\/07\/2025 13:17 (carly)<\/b>Follow up email sent to Angela requesting access for Wednesday 3rd July.<\/p>

02\/07\/2025 15:37 (carly)<\/b>Access requested for Tuesday 8th July 1:30pm<\/p>

07\/07\/2025 11:56 (carly)<\/b>Follow up email sent.<\/p>

15\/07\/2025 09:51 (carly)<\/b>Access requested Thursday 17th July 130pm<\/p>

16\/07\/2025 09:21 (carly)<\/b>Confirmed for 17th July, awaiting access details.<\/p>

16\/07\/2025 15:58 (jane)<\/b>Confirmed for 17th July - 1:30pm - double check if tenant is in if not use a management key<\/p>

18\/07\/2025 08:16 (michaelk)<\/b>Completed compliance testing 145<\/p>

18\/07\/2025 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64697","activity_ticket_id":"59943","ticket_reference":"HDT61028","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"3140","cs_address_2":"34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3140","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/07\/25","activity_end":"2025-07-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74076","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 11:22 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 11:24 (carly)<\/b>Access requested for Wednesday 2nd July at 9am.<\/p>

01\/07\/2025 14:40 (carly)<\/b>Follow up email sent requesting access for Wednesday 2nd July.<\/p>

02\/07\/2025 14:01 (alan)<\/b>Electrical report <\/p>

04\/07\/2025 09:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64698","activity_ticket_id":"59944","ticket_reference":"HDT61029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main toilet water keeps flowing.","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/25","activity_end":"2025-06-20 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74077","activity_notes":"Main toilet water keeps flowing.Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 12:48 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 12:52 (carly)<\/b>Please use keys for access.<\/p>

23\/06\/2025 08:24 (michaelk)<\/b>Attended site to find the inlet valve to the toilet continually letting-by. A replacement inlet valve and foam seal was collected from the suppliers and we re-attended site toncarry out the repair. Left toilet running fully operational. 3hrs labour plus parts, total 193.70 ex vat.<\/p>

23\/06\/2025 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64699","activity_ticket_id":"59945","ticket_reference":"HDT61030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate a further leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/06\/25","activity_end":"2025-06-20 15:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74078","activity_notes":"To investigate a further leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 13:46 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 15:50 (iain)<\/b>Temporarily made good ceiling and tiles.<\/p>

23\/06\/2025 08:20 (michaelk)<\/b>Attended site to investigate reported leak. Upon arrival there leak had continued into the ground floor restaurant, so we immediately shut down the water supply to flat 3.2. We ruled out all other water outlets and pipework and concentrated our efforts on the supply pipework to the toilet. There was no access to inspect so we broke out tiles and found the leak which was repaired. A temporary seal was left in place of the tiles. 4hrs labour 205<\/p>

24\/06\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>

24\/06\/2025 15:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/06\/2025 15:56 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 09:36 (michaelk)<\/b>Attended site to replace faulty tiles and leave in full working order. Replaced 5 x wall tiles, grouted and sealed in 1 x tile so that it can be used for future access. 4 hrs labour plus parts, total 227 ex vat.<\/p>

26\/06\/2025 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64700","activity_ticket_id":"59945","ticket_reference":"HDT61030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate a further leak ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/06\/25","activity_end":"2025-06-20 16:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74079","activity_notes":"To investigate a further leak ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 13:46 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 15:50 (iain)<\/b>Temporarily made good ceiling and tiles.<\/p>

23\/06\/2025 08:20 (michaelk)<\/b>Attended site to investigate reported leak. Upon arrival there leak had continued into the ground floor restaurant, so we immediately shut down the water supply to flat 3.2. We ruled out all other water outlets and pipework and concentrated our efforts on the supply pipework to the toilet. There was no access to inspect so we broke out tiles and found the leak which was repaired. A temporary seal was left in place of the tiles. 4hrs labour 205<\/p>

24\/06\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>

24\/06\/2025 15:54 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/06\/2025 15:56 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 09:36 (michaelk)<\/b>Attended site to replace faulty tiles and leave in full working order. Replaced 5 x wall tiles, grouted and sealed in 1 x tile so that it can be used for future access. 4 hrs labour plus parts, total 227 ex vat.<\/p>

26\/06\/2025 10:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64701","activity_ticket_id":"59946","ticket_reference":"HDT61031","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17044 - Redecoration works ","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"24\/06\/25","activity_end":"2025-06-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74080","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

20\/06\/2025 15:19 (jane)<\/b>Vacant flat <\/p>

01\/07\/2025 11:06 (jack)<\/b>Done<\/p>

01\/07\/2025 11:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64702","activity_ticket_id":"59947","ticket_reference":"HDT61032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To overhaul windows (unable to open)","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/06\/25","activity_end":"2025-06-23 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74081","activity_notes":"To overhaul windows (unable to open)","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2025 15:28 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 15:29 (jane)<\/b>Requested access for Tuesday 24th June <\/p>

23\/06\/2025 13:53 (carly)<\/b>Follow up email sent, requesting access tomorrow Tuesday 24th June.<\/p>

23\/06\/2025 14:23 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

24\/06\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64703","activity_ticket_id":"59948","ticket_reference":"HDT61033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed ladder inspection ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/08\/25","activity_end":"2025-08-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74082","activity_notes":"Fixed ladder inspection one more fix ladder to inspect. It is located at 38 St Martins Lane outside the rear fire exit on the 4th floor. Engineer needs to collect key to the building from security ladder padlock code 789","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2025 15:50 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 15:51 (jane)<\/b>Instructed Height Safe - awaiting a date <\/p>

11\/07\/2025 10:44 (jane)<\/b>Chased Height Safe for a date <\/p>

18\/07\/2025 11:27 (jane)<\/b>Chased Height Safe again for a date <\/p>

22\/07\/2025 16:49 (jane)<\/b>Update from Height Safe :Sorry for the delay, I know we are working to extended lead times at the minute but I will chase contracts to see where its up too<\/p>

23\/07\/2025 13:04 (jane)<\/b>Requested access for afternoon of 12\/08\/2025 for approximately 2 hours<\/p>

12\/08\/2025 11:50 (jane)<\/b>Attending today 12th August <\/p>

13\/08\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64704","activity_ticket_id":"59949","ticket_reference":"HDT61034","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door door handle of the flat upstairs is falling off. ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/25","activity_end":"2025-06-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74083","activity_notes":"Front door door handle of the flat upstairs is falling off. Replace the door handle or does it need a door handle or a D handle.","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 09:50 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 09:51 (carly)<\/b>Please call Lilian when you arrive on site.<\/p>

24\/06\/2025 09:27 (roy)<\/b>Inspect handle.Lever door handles are doing nothing, no lock in place.Propose removal of handles and fit a D handle which will be stronger than lever handles<\/p>

24\/06\/2025 14:30 (roy)<\/b>Removed lever handles and fitted D handle.Drilled through door to fit nut and bolt to make it strong<\/p>

24\/06\/2025 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64705","activity_ticket_id":"59950","ticket_reference":"HDT61035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working again.","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/06\/25","activity_end":"2025-06-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74084","activity_notes":"Washing machine not working again.The tenant has reported this washing machine not working on Wednesday. The engineer came in about 3 weeks ago to fix this washing machine but apparently according to the tenant when he used it the next day it was the same.Whats happening is the machine does not move on from the first cycle. All the lights start flashing but no error code.To get the clothes out they have to reset the machine by the mains which then releases the door. ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2025 10:34 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 14:28 (carly)<\/b>Repair Aid attending Tuesday 24th June between 10-2pm.Please collect keys for access.<\/p>

25\/06\/2025 10:15 (iain)<\/b>Repairaid.<\/p>

25\/06\/2025 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64706","activity_ticket_id":"59951","ticket_reference":"HDT61036","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Landlord Meter Reads (June)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/06\/25","activity_end":"2025-06-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74085","activity_notes":"Landlord Meter Reads (June)","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 10:35 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 07:01 (alan)<\/b>Meter readings <\/p>

30\/06\/2025 07:03 (alan)<\/b>Meter readings <\/p>

01\/07\/2025 04:42 (alan)<\/b>Meter readings<\/p>

01\/07\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64707","activity_ticket_id":"59952","ticket_reference":"HDT61037","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe sliding door issue.","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/25","activity_end":"2025-06-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74086","activity_notes":"Wardrobe sliding door issue.","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 10:58 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 13:54 (carly)<\/b>Access requested for Tuesday 24th June.<\/p>

24\/06\/2025 14:27 (jane)<\/b>Requested access for Wednesday morning 25th June at 9am<\/p>

25\/06\/2025 16:04 (roy)<\/b>Ease and adjusted sliding doors.Flat is hot due to no windows open and all blinds shutAdjusted controls on towel rail<\/p>

25\/06\/2025 16:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64708","activity_ticket_id":"59953","ticket_reference":"HDT61038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/06\/25","activity_end":"2025-06-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74087","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 11:36 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 13:46 (carly)<\/b>Access confirmed for Wednesday 25th June pm.<\/p>

26\/06\/2025 15:20 (jane)<\/b>Vacant unit - ITCS <\/p>

27\/06\/2025 07:55 (iain)<\/b>ITC'S.<\/p>

30\/06\/2025 08:42 (michaelk)<\/b>Completed radiator inspection. Ran up to full temperature 2hrs 105<\/p>

01\/07\/2025 10:57 (iain)<\/b>ITC'S.<\/p>

05\/07\/2025 13:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64709","activity_ticket_id":"59954","ticket_reference":"HDT61039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/25","activity_end":"2025-06-25 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74088","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 11:44 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 11:46 (carly)<\/b>Attend anytime before 25th June. Keys for access.<\/p>

23\/06\/2025 13:47 (carly)<\/b>Access confirmed for Tuesday 24th June.<\/p>

26\/06\/2025 09:38 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/06\/2025 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64710","activity_ticket_id":"59955","ticket_reference":"HDT61040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Horse and Dolphin Bin room lock.","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/25","activity_end":"2025-06-23 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74089","activity_notes":"Horse and Dolphin Bin room lock.","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 13:19 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 13:20 (carly)<\/b>Roy is aware and will attend this afternoon.<\/p>

24\/06\/2025 07:05 (roy)<\/b>Replaced hasp and staple.Used existing padlock<\/p>

24\/06\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64711","activity_ticket_id":"59956","ticket_reference":"HDT61041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To make safe after fire.","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/06\/25","activity_end":"2025-06-25 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74090","activity_notes":"To make safe after fire.","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 15:29 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:31 (carly)<\/b>Roy and Alan on site now.<\/p>

24\/06\/2025 07:06 (roy)<\/b>With Alan<\/p>

24\/06\/2025 10:14 (alan)<\/b>Clean up and make safe balcony area flowing fire <\/p>

24\/06\/2025 16:03 (nick)<\/b>Area made safe<\/p>

24\/06\/2025 16:59 (nick)<\/b>(Flat 17 27 Slingsby Place) Roy and I, cleared back any loose debris, that could easily fall. As instructed by Sonya, and she also came up at the end and signed off what we had done. <\/p>

24\/06\/2025 20:39 (roy)<\/b>Return to remove dirt in planter.NTR tomorrow to take downstairs and remove from site<\/p>

25\/06\/2025 16:02 (roy)<\/b>Really of more rubbish and load van<\/p>

26\/06\/2025 08:32 (alan)<\/b>Clear rubbish from job <\/p>

26\/06\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 09:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2025 20:11 (roy)<\/b>Remove earth and plants from 3 large containers.Bag up stones and leave stones on siteLeft nice and cleanNeed to remove bags from car park<\/p>

05\/07\/2025 13:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64712","activity_ticket_id":"59956","ticket_reference":"HDT61041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To make safe after fire.","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/06\/25","activity_end":"2025-06-23 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74091","activity_notes":"To make safe after fire.","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 15:29 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:31 (carly)<\/b>Roy and Alan on site now.<\/p>

24\/06\/2025 07:06 (roy)<\/b>With Alan<\/p>

24\/06\/2025 10:14 (alan)<\/b>Clean up and make safe balcony area flowing fire <\/p>

24\/06\/2025 16:03 (nick)<\/b>Area made safe<\/p>

24\/06\/2025 16:59 (nick)<\/b>(Flat 17 27 Slingsby Place) Roy and I, cleared back any loose debris, that could easily fall. As instructed by Sonya, and she also came up at the end and signed off what we had done. <\/p>

24\/06\/2025 20:39 (roy)<\/b>Return to remove dirt in planter.NTR tomorrow to take downstairs and remove from site<\/p>

25\/06\/2025 16:02 (roy)<\/b>Really of more rubbish and load van<\/p>

26\/06\/2025 08:32 (alan)<\/b>Clear rubbish from job <\/p>

26\/06\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 09:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2025 20:11 (roy)<\/b>Remove earth and plants from 3 large containers.Bag up stones and leave stones on siteLeft nice and cleanNeed to remove bags from car park<\/p>

05\/07\/2025 13:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64713","activity_ticket_id":"59957","ticket_reference":"HDT61042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door handle.","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_address_2":"106 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"Flat 5 Exeter Mansions ","cs_id":"101","cs_address_2":"106 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"101","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/25","activity_end":"2025-06-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74092","activity_notes":"Door handle.To reinstate door handle","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 15:39 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:41 (carly)<\/b>Access requested for Tuesday 24th June at 12pm.<\/p>

23\/06\/2025 15:46 (carly)<\/b>Access confirmed for Tuesday 24th June at 12pm.Tenant to provide access.<\/p>

25\/06\/2025 10:15 (iain)<\/b>Overhauled door handles.<\/p>

25\/06\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64714","activity_ticket_id":"59958","ticket_reference":"HDT61043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water Audit Actions.","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/25","activity_end":"2025-06-26 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74093","activity_notes":"Water Audit Actions.1.Investigate why no hot water is being supplied to the 2nd floor washroom. I suspect this is due to a fault with the water heater, however, this should be investigated further and any necessary remedial actions should be taken and recorded. 2.Retest the hot water supplied to the 1st floor shower room and if the temperature remains below 50C, adjust the set point of the local water heater so it is supplied between 50-60C. It is currently supplied at 44C which increases the risk of bacteria growth","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 16:12 (System)<\/b>Ticket Created<\/p>

24\/06\/2025 10:48 (carly)<\/b>Access requested Wednesday 25th June.<\/p>

24\/06\/2025 11:08 (carly)<\/b>Access confirmed for Wednesday 25th June.Toilets are located in the communal areas. <\/p>

27\/06\/2025 06:58 (michaelk)<\/b>Attended site to investigate points raised in the water audit. The second floor water heater was found tripped. This was reset, however the setting was reduced from high to low as it kept tripping in high, possibly due to scale. The first floor outlets were checked and had the correct operating temperatures. 2hrs labour 105<\/p>

27\/06\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64715","activity_ticket_id":"59950","ticket_reference":"HDT61035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working again.","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/06\/25","activity_end":"2025-06-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74094","activity_notes":"Washing machine not working again.The tenant has reported this washing machine not working on Wednesday. The engineer came in about 3 weeks ago to fix this washing machine but apparently according to the tenant when he used it the next day it was the same.Whats happening is the machine does not move on from the first cycle. All the lights start flashing but no error code.To get the clothes out they have to reset the machine by the mains which then releases the door. ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 10:34 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 14:28 (carly)<\/b>Repair Aid attending Tuesday 24th June between 10-2pm.Please collect keys for access.<\/p>

25\/06\/2025 10:15 (iain)<\/b>Repairaid.<\/p>

25\/06\/2025 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64716","activity_ticket_id":"59959","ticket_reference":"HDT61044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher Has Broken Down.","ticket_address_1":"Flat 3.1","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2124","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2124","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"25\/06\/25","activity_end":"2025-06-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74095","activity_notes":"Dishwasher Has Broken Down.","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2025 16:38 (System)<\/b>Ticket Created<\/p>

24\/06\/2025 11:26 (carly)<\/b>Repair Aid attending Wednesday 25th June between 8am-12pm.Please ring Lilian upon arrival for access.<\/p>

26\/06\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64717","activity_ticket_id":"59961","ticket_reference":"HDT61046","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ice Machine not working.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/06\/25","activity_end":"2025-06-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74096","activity_notes":"Ice Machine not working.","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2025 09:41 (System)<\/b>Ticket Created<\/p>

24\/06\/2025 09:42 (carly)<\/b>Alan will be attending some time this afternoon.<\/p>

24\/06\/2025 14:32 (jane)<\/b>Appliance engineer required - arranging a date <\/p>

24\/06\/2025 15:18 (jane)<\/b>Confirmed for Friday, 27th of June in the afternoon 12-6pm<\/p>

24\/06\/2025 16:29 (alan)<\/b>Look at ice machine, unable to repair appliance engine needed <\/p>

30\/06\/2025 13:24 (carly)<\/b>Repair Aid requested access for Tuesday 1st July, they will need to collect the ice machine and take it away to repair.<\/p>

30\/06\/2025 14:43 (carly)<\/b>Access confirmed for Tuesday 1st July.<\/p>

10\/07\/2025 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64718","activity_ticket_id":"59960","ticket_reference":"HDT61045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water Audit Tasks.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/25","activity_end":"2025-06-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74097","activity_notes":"Water Audit Tasks.1.Confirm the location of the immersion heaters supplying the 2nd floor male, female and accessible washrooms. These could not be located at the time of the assessment and are assumed to be located within the ceiling, which could not be accessed without the presence of an engineer. Pasteurisation should be considered if the internal conditions cannot be assessed2.Increase the set point of the immersion heater in the 2nd floor vacant kitchenette, so that it is supplying hot water within the recommended 50C to 60C range for bacterial control. Alternatively, the immersion heater could be switched off whilst the floor is vacant, as long as flushing of the 'hot' tap continues, to ensure water is flushed through the immersion system each week.3.Descale the 2nd floor washroom taps. Scale was present on these outlets at the time of the assessment, which has the potential to harbour unwanted bacteria, such as Legionella.4.Descale the spray head (shower heads) from the 2nd floor disabled toilet ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 16:42 (System)<\/b>Ticket Created<\/p>

24\/06\/2025 10:47 (carly)<\/b>Access requested Wednesday 25th June.<\/p>

24\/06\/2025 11:07 (carly)<\/b>Access confirmed for Wednesday 25th June.2nd floor office is now vacant - here is a code to the office door - 2605Yes, the engineer needs to collect fob to building front door from security next to fire station.<\/p>

27\/06\/2025 06:54 (michaelk)<\/b>Attended site to work through points raised by water audit.There were 3 x water heaters found supplying the gents, ladies, disabled and kitchen. The water heater supplying both gents and disabled toilets was found leaking. We have isolated this heater which will require replacing. The disabled thermostatic mixer tap was also found crossing over supplying cold water through to the gents hot tap. This will also need replacing. The kitchen water heater temperature setting was increased to provide the correct temperature range.All tap and shower outlets were cleaned\/descaled with a bleach solution which was flushed on completion. 3hrs labour 155<\/p>

27\/06\/2025 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64719","activity_ticket_id":"59962","ticket_reference":"HDT61047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16456 - Water Damage repairs","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/07\/25","activity_end":"2025-07-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74098","activity_notes":"Water Damage repairs","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2025 08:43 (roy)<\/b>Give access to floor people<\/p>

06\/08\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64720","activity_ticket_id":"59962","ticket_reference":"HDT61047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16456 - Water Damage repairs","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/07\/25","activity_end":"2025-07-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74099","activity_notes":"Water Damage repairs","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2025 08:43 (roy)<\/b>Give access to floor people<\/p>

06\/08\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64721","activity_ticket_id":"59963","ticket_reference":"HDT61048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd Floor Office Skylight.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/25","activity_end":"2025-07-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74100","activity_notes":"2nd Floor Office Skylight.In the 2nd floor office, towards the rear, there is an external skylight visible. We've noticed an accumulation of water in that area and suspect the drain outlets may be blocked.Could you please arrange for an engineer to inspect and confirm whether the drainage is functioning properly?Access is available through the window in the 2nd floor office, which is currently vacant. The access code is 2605.","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2025 11:15 (System)<\/b>Ticket Created<\/p>

24\/06\/2025 12:15 (carly)<\/b>~Access confirmed for Wednesday 25th June.<\/p>

04\/07\/2025 13:52 (carly)<\/b>Need to re-book.<\/p>

18\/07\/2025 12:57 (carly)<\/b>Access code sent not working.Emailed Anna requesting new code.<\/p>

18\/07\/2025 13:48 (jane)<\/b>Code for access is 1987<\/p>

18\/07\/2025 15:35 (roy)<\/b>Outlet blocked with plastic and downpipe blocked with brickCleared and all ok<\/p>

18\/07\/2025 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64722","activity_ticket_id":"59964","ticket_reference":"HDT61049","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Leak in disabled toilets.","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/06\/25","activity_end":"2025-06-24 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74101","activity_notes":"Leak in disabled toilets.","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2025 12:49 (System)<\/b>Ticket Created<\/p>

24\/06\/2025 12:50 (carly)<\/b>Mike K is aware and will attend this afternoon.<\/p>

25\/06\/2025 06:46 (michaelk)<\/b>Attended site with a replacement side entry ball valve and float to replace parts to the 1st disabled toilet. The toilet was left operational and we also re-checked the right hand toilet block ( last cubicle ) for any further leaks. 2hrs labour plus parts ,total 141.40 ex var.<\/p>

25\/06\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64723","activity_ticket_id":"59956","ticket_reference":"HDT61041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To make safe after fire.","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"24\/06\/25","activity_end":"2025-06-24 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74102","activity_notes":"To remove more soil from site following fire","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 15:29 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:31 (carly)<\/b>Roy and Alan on site now.<\/p>

24\/06\/2025 07:06 (roy)<\/b>With Alan<\/p>

24\/06\/2025 10:14 (alan)<\/b>Clean up and make safe balcony area flowing fire <\/p>

24\/06\/2025 16:03 (nick)<\/b>Area made safe<\/p>

24\/06\/2025 16:59 (nick)<\/b>(Flat 17 27 Slingsby Place) Roy and I, cleared back any loose debris, that could easily fall. As instructed by Sonya, and she also came up at the end and signed off what we had done. <\/p>

24\/06\/2025 20:39 (roy)<\/b>Return to remove dirt in planter.NTR tomorrow to take downstairs and remove from site<\/p>

25\/06\/2025 16:02 (roy)<\/b>Really of more rubbish and load van<\/p>

26\/06\/2025 08:32 (alan)<\/b>Clear rubbish from job <\/p>

26\/06\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 09:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2025 20:11 (roy)<\/b>Remove earth and plants from 3 large containers.Bag up stones and leave stones on siteLeft nice and cleanNeed to remove bags from car park<\/p>

05\/07\/2025 13:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64724","activity_ticket_id":"59956","ticket_reference":"HDT61041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To make safe after fire.","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/06\/25","activity_end":"2025-06-25 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74103","activity_notes":"To remove more soil from site ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 15:29 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:31 (carly)<\/b>Roy and Alan on site now.<\/p>

24\/06\/2025 07:06 (roy)<\/b>With Alan<\/p>

24\/06\/2025 10:14 (alan)<\/b>Clean up and make safe balcony area flowing fire <\/p>

24\/06\/2025 16:03 (nick)<\/b>Area made safe<\/p>

24\/06\/2025 16:59 (nick)<\/b>(Flat 17 27 Slingsby Place) Roy and I, cleared back any loose debris, that could easily fall. As instructed by Sonya, and she also came up at the end and signed off what we had done. <\/p>

24\/06\/2025 20:39 (roy)<\/b>Return to remove dirt in planter.NTR tomorrow to take downstairs and remove from site<\/p>

25\/06\/2025 16:02 (roy)<\/b>Really of more rubbish and load van<\/p>

26\/06\/2025 08:32 (alan)<\/b>Clear rubbish from job <\/p>

26\/06\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 09:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2025 20:11 (roy)<\/b>Remove earth and plants from 3 large containers.Bag up stones and leave stones on siteLeft nice and cleanNeed to remove bags from car park<\/p>

05\/07\/2025 13:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64725","activity_ticket_id":"59961","ticket_reference":"HDT61046","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ice Machine not working.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"27\/06\/25","activity_end":"2025-06-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74104","activity_notes":"Ice Machine not working.","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2025 09:41 (System)<\/b>Ticket Created<\/p>

24\/06\/2025 09:42 (carly)<\/b>Alan will be attending some time this afternoon.<\/p>

24\/06\/2025 14:32 (jane)<\/b>Appliance engineer required - arranging a date <\/p>

24\/06\/2025 15:18 (jane)<\/b>Confirmed for Friday, 27th of June in the afternoon 12-6pm<\/p>

24\/06\/2025 16:29 (alan)<\/b>Look at ice machine, unable to repair appliance engine needed <\/p>

30\/06\/2025 13:24 (carly)<\/b>Repair Aid requested access for Tuesday 1st July, they will need to collect the ice machine and take it away to repair.<\/p>

30\/06\/2025 14:43 (carly)<\/b>Access confirmed for Tuesday 1st July.<\/p>

10\/07\/2025 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64726","activity_ticket_id":"59965","ticket_reference":"HDT61050","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17042 - Opening up and reinstatement works ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/25","activity_end":"2025-07-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74105","activity_notes":"Opening Up Works To allow to attend the above site with all necessary plant\/materials and carry out protection works as required.To carefully open up section of ceiling and wall area and confirm depth of insulation and build up and report back findings. To also remove section of wood flooring as per drawing and confirm underfloor heating build upRemove all protection works and leave all working areas clean and tidy on completion.","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2025 14:53 (jane)<\/b>Requested access to carry out the opening up works on Tuesday 1st July <\/p>

24\/06\/2025 15:46 (jane)<\/b>Confirmed for Tuesday morning 1st July for the opening up works Management keys for access <\/p>

26\/06\/2025 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64727","activity_ticket_id":"59965","ticket_reference":"HDT61050","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17042 - Opening up and reinstatement works ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/07\/25","activity_end":"2025-07-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74106","activity_notes":"Opening up works (Alan) is completing on 1st July Reinstatement works Management keys for access ","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2025 14:53 (jane)<\/b>Requested access to carry out the opening up works on Tuesday 1st July <\/p>

24\/06\/2025 15:46 (jane)<\/b>Confirmed for Tuesday morning 1st July for the opening up works Management keys for access <\/p>

26\/06\/2025 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64728","activity_ticket_id":"59966","ticket_reference":"HDT61051","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17030 - Redecoration works ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"On Hold","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/08\/25","activity_end":"2025-08-11 16:00:00","activity_status":"On Hold","activity_priority":"Medium","activity_id":"74107","activity_notes":"Redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2025 15:52 (jane)<\/b>Management keys for access <\/p>

30\/06\/2025 14:39 (carly)<\/b>Job on hold until further notice as per Sue.<\/p>

11\/07\/2025 11:00 (jane)<\/b>(Placed On Hold) <\/p>

06\/08\/2025 11:44 (carly)<\/b>Access requested Monday 11th August.<\/p>

06\/08\/2025 12:12 (carly)<\/b>Access confirmed for Monday 11th August.Please use keys.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64729","activity_ticket_id":"59930","ticket_reference":"HDT61015","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install a plaque on the Pineapple studio wall ","ticket_address_1":"Langley Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JH","cs_address_1":"Langley Street","cs_id":"2973","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JH","ticket_client_site":"2973","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/25","activity_end":"2025-07-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74108","activity_notes":"To install a plaque on the Pineapple studio wall ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 13:52 (System)<\/b>Ticket Created<\/p>

19\/06\/2025 13:53 (jane)<\/b>For Thursday 26th June <\/p>

24\/06\/2025 15:20 (jane)<\/b>Revised date : For 8am on 9th July 2No engineers required <\/p>

24\/06\/2025 15:23 (jane)<\/b>Iain has inspected with Randall and has attached plans etc of where the plaque need to be fitted Revised date : For 8am on 9th July 2No engineers required<\/p>

08\/07\/2025 11:02 (carly)<\/b>Email sent 8th July to see if still needed and if we are able to attend Wednesday 9th July.<\/p>

08\/07\/2025 13:18 (carly)<\/b>Access confirmed for Wednesday 9th July.Also, please would it possible to arrant o have the ballet barre put out as well tomorrow. Th ballet barre is in Pineapple studio please speak to me for access , this will all come from Lynne budget.<\/p>

09\/07\/2025 09:44 (travis)<\/b>Fitting a building plaque to above property.<\/p>

09\/07\/2025 11:16 (roy)<\/b>Erect Ballet Bar<\/p>

09\/07\/2025 11:23 (iain)<\/b>Fit plaque and assemble bar.<\/p>

09\/07\/2025 14:25 (michael)<\/b>(Ticket Closed)<\/p>

10\/07\/2025 09:19 (jane)<\/b>Coming from Lynne's budget<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64730","activity_ticket_id":"59967","ticket_reference":"HDT61052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement door repairs ","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/06\/25","activity_end":"2025-06-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74109","activity_notes":"Basement door repairs 21 New Row - The fire-resisting door at the top of the basement stairs has screws missing from its bottom hinge. These screws should be replaced.","activity_timesheet":"2","ticket_notes_combined":"

24\/06\/2025 16:13 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 10:39 (iain)<\/b>Replace screws to basement door.<\/p>

25\/06\/2025 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64731","activity_ticket_id":"59968","ticket_reference":"HDT61053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17045 - Redecoration works ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/06\/25","activity_end":"2025-06-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74110","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2025 08:52 (jack)<\/b>Done<\/p>

04\/07\/2025 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64732","activity_ticket_id":"59742","ticket_reference":"HDT60827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/25","activity_end":"2025-06-27 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74111","activity_notes":"To have 2No keys cut ","activity_timesheet":"2","ticket_notes_combined":"

23\/05\/2025 11:48 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:56 (travis)<\/b>Itc check.<\/p>

25\/06\/2025 06:39 (michaelk)<\/b>Attended site and cleaned sink, shower and basin traps. 2hrs labour 105<\/p>

27\/06\/2025 11:40 (travis)<\/b>Collection of keys from site office,Copies cut at Fox locksmiths St Martin's lane,All keys given to Lillian at site office.<\/p>

27\/06\/2025 13:57 (alan)<\/b>ITC checks <\/p>

27\/06\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64733","activity_ticket_id":"59969","ticket_reference":"HDT61054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom Window broken.","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"27\/06\/25","activity_end":"2025-06-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74112","activity_notes":"Bedroom Window broken.Box needed to hold the window open.","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2025 10:11 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 08:43 (jane)<\/b>Requested access for Friday 27th June am\/early pm<\/p>

27\/06\/2025 10:16 (jane)<\/b>Confirmed for 1pm today, tenant will provide access <\/p>

30\/06\/2025 16:31 (carly)<\/b>20\/20 attended and found the following.The bedroom window has almost no weight on the sash cords, so either the window has never stayed up or some of the weights have come off of the cords, one of the cords also seems quite short as well.I will send a quote for repairs when I am back from holiday.<\/p>

30\/06\/2025 16:32 (carly)<\/b>Email sent to Lilian, informing her.<\/p>

10\/07\/2025 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64734","activity_ticket_id":"59970","ticket_reference":"HDT61055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Adjust door.","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/25","activity_end":"2025-07-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74113","activity_notes":"Adjust door.The fire-resisting door for the service riser outside of Flat 3 should be adjusted so that the gaps on its top and side edges are no more than 4 mm, with the remaining gap filled by the smoke seals.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 10:24 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 10:25 (carly)<\/b>Access requested for Monday 30th June at 8am.<\/p>

25\/06\/2025 10:39 (carly)<\/b>Access confirmed for Monday 30th June.This is a riser cupboard access is only needed for the entrance door.<\/p>

08\/07\/2025 11:55 (travis)<\/b>Attended above property with keys,Found gap between double fire doors to third floor riser cupboard to be too wide,Closed gap to below 4mm by packing out fire rated hinges on frame side,Tested,Returned keys to security office.<\/p>

08\/07\/2025 17:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64735","activity_ticket_id":"59971","ticket_reference":"HDT61056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Provide easily openable door mechanism.","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/07\/25","activity_end":"2025-07-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74114","activity_notes":"Provide easily openable door mechanism.The street entrance door to the residents staircase that needs two hands to operate should be modified so that the door is easily opened by the use of a single simple mechanism. This is an outstanding item from the previous report.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 10:28 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 10:29 (carly)<\/b>Access requested for Monday 30th June at 10am.<\/p>

25\/06\/2025 10:42 (carly)<\/b>Access confirmed for Monday 30th June.<\/p>

09\/07\/2025 11:29 (iain)<\/b>To investigate single door opening mechanism.Front door has euro cylinder with thumbturn.This could be changed for a cylinder with a handle instead but would need to be supplied by Courts security as they installed the master system for the portfolio.<\/p>

09\/07\/2025 14:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64736","activity_ticket_id":"59972","ticket_reference":"HDT61057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Adjust door.","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"03\/10\/25","activity_end":"2025-10-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74115","activity_notes":"Adjust door.The fire-resisting door from the basement should be adjusted to ensure that the threshold lines up with the base of the door.","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2025 10:31 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 10:32 (carly)<\/b>Access requested for Monday 30th June at 12pm.<\/p>

25\/06\/2025 11:45 (carly)<\/b>Access confirmed for Monday 30th June.<\/p>

14\/10\/2025 09:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64737","activity_ticket_id":"59973","ticket_reference":"HDT61058","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove one door opening mechanism.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/07\/25","activity_end":"2025-07-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74116","activity_notes":"Remove one door opening mechanism.The main entrance door should be provided with a single simple means to open it.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 10:34 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 10:35 (carly)<\/b>Access requested for Monday 30th June at 2pm.<\/p>

25\/06\/2025 10:50 (carly)<\/b>Access confirmed for Monday 30th June.<\/p>

09\/07\/2025 11:37 (iain)<\/b>To investigate single point door exit.The handle can be removed, it's broken anyway.But this would leave just a thumbturn. The cylinder could be replaced with one that has a handle but would need to be supplied by Courts security who installed the master system for the portfolio.<\/p>

09\/07\/2025 14:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64738","activity_ticket_id":"59974","ticket_reference":"HDT61059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fit locking device to meter cupboard doors. ","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/07\/25","activity_end":"2025-07-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74117","activity_notes":"Fit locking device to meter cupboard doors. 44a & 44b Floral Street.The meter cupboard in the ground-floor entrance hallway of the residential staircase is not held secure. A bolt lock or similar should be fitted to keep the doors in the closed position. ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 11:41 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 11:42 (carly)<\/b>Access requested for Wednesday 2nd July at 8am.<\/p>

08\/07\/2025 10:03 (nick)<\/b>(44a Floral Street ) B126<\/p>

08\/07\/2025 12:48 (nick)<\/b>There was a bolt on the bottom of the door with no hole to secure to.So Ive moved it to the top of the door and it now works to secure the door shut\/locked<\/p>

08\/07\/2025 17:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64739","activity_ticket_id":"59975","ticket_reference":"HDT61060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the cables in 28a, confirm the fixed wire certificate includes 28a and arrange for the wire to be suitably covered in the hallway.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/25","activity_end":"2025-07-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74118","activity_notes":"To check the cables in 28a, confirm the fixed wire certificate includes 28a and arrange for the wire to be suitably covered in the hallway.There is numerous wiring in the hallway of 28a that is not enclosed, it cannot be confirmed from the fixed wire certificate if 28a has been included as part of the inspection.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:02 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 12:03 (carly)<\/b>Access requested for Wednesday 2nd July at 12pm.<\/p>

25\/06\/2025 12:43 (carly)<\/b>Access confirmed for Wednesday 2nd July.<\/p>

09\/07\/2025 11:24 (carly)<\/b>Common parts, Alan aware.<\/p>

10\/07\/2025 14:01 (alan)<\/b>Electrical inspection Quote to cover cables to follow<\/p>

11\/07\/2025 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64740","activity_ticket_id":"59976","ticket_reference":"HDT61061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"4, 5 & 6 Gerrard Street","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"08\/07\/25","activity_end":"2025-07-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74119","activity_notes":"4, 5 & 6 Gerrard StreetThe following actions have been closed out on Meridian but could not be evidenced on site( item 5): Staircases are lined with timber panelling; these have been overpainted a number of times with paint with an unknown surface spread rating (see Photograph 3). The classification of the current paint should be investigated and, where the classification does not meet B-s3 d2, it should be replaced. A number of suitable products are available for this purpose.As far as could be ascertained, the actions from the fire risk assessment which have been completed on Meridian, have not been completed but closed by the former ESM.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:06 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 11:40 (iain)<\/b>To investigate wether wall paneling in common parts is painted with fite resistant paint. Unable to confirm. Any further works would need to be advised by the client.<\/p>

09\/07\/2025 14:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64741","activity_ticket_id":"59977","ticket_reference":"HDT61062","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Complete fire stopping.","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/07\/25","activity_end":"2025-07-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74120","activity_notes":"Complete fire stopping.44a & 44b Floral StreetThere were cable penetrations in the ceiling and floor of the electrical cupboard in the entrance hall to the flats. Fire stopping should be completed, as necessary, with materials that achieve 30 minutes fire resistance. ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:09 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 12:34 (nick)<\/b>Access wasnt easy through ductwork Ducting has existing damage at the bottom <\/p>

08\/07\/2025 17:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64742","activity_ticket_id":"59978","ticket_reference":"HDT61063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Site Name\t29 Wardour Street & 1-8 Rupert Court","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/25","activity_end":"2025-07-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74121","activity_notes":"Site Name29 Wardour Street & 1-8 Rupert CourtRemove the spray nozzle on the instantaneous water heater. This will reduce the risk of transmission and exposure. This will also prevent the need for quarterly descaling. ","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2025 12:13 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 12:14 (carly)<\/b>Access requested for Friday 4th July at 9am<\/p>

25\/06\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64743","activity_ticket_id":"59979","ticket_reference":"HDT61064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Complete fire stopping.","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/07\/25","activity_end":"2025-07-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74122","activity_notes":"Complete fire stopping.Gaps were visible where cables pass into the ceiling above in the electric cupboard in the entrance hall to the flat. Fire stopping around the cables should be completed, as necessary, with materials that achieve 30 minutes fire resistance.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:16 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 08:50 (iain)<\/b>Fire stopping works.<\/p>

11\/07\/2025 10:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64744","activity_ticket_id":"59980","ticket_reference":"HDT61065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Infill breaches in the compartmentation with materials that provide at least 60 minutes\u00e2\u20ac\u2122 fire resistance.","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/25","activity_end":"2025-07-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74123","activity_notes":"Infill breaches in the compartmentation with materials that provide at least 60 minutes fire resistance.Breaches were present between the staircase enclosure and flats 2 and 3 where the additional fire detection devices have been installed. The breaches should be infilled with materials that provide at least 60 minutes fire resistance.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:18 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 15:21 (roy)<\/b>Rub down and paint ceiling and wall areas outside flat 2 and 3<\/p>

10\/07\/2025 15:23 (roy)<\/b>In fill round holes.Fill<\/p>

11\/07\/2025 10:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64745","activity_ticket_id":"59981","ticket_reference":"HDT61066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3 Wardour Street - Sink Tap leak.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/06\/25","activity_end":"2025-06-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74124","activity_notes":"Flat 3 Wardour Street - Sink Tap leak.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:22 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 12:23 (carly)<\/b>Mike K has already attended and will be going back today to complete the job.<\/p>

26\/06\/2025 09:32 (michaelk)<\/b>Attended site to investigate reported tap leak. Collected replacement tap heads from the suppliers and returned to site to carry out the repair. Fitted 2 x new tap heads. 3hrs labour plus parts, total 179.60 ex vat.<\/p>

26\/06\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64746","activity_ticket_id":"59982","ticket_reference":"HDT61067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Rectify Question (Audit Questions)13. of the Fire Door Inspection completed on 03\/12\/2024: - Was the overall audit of Fire Doors in common area inspected satisfactory with no defects requiring attention?","ticket_address_1":"12 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12 Little Newport Street ","cs_id":"651","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"651","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/07\/25","activity_end":"2025-07-10 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74125","activity_notes":"Rectify Question (Audit Questions)13. of the Fire Door Inspection completed on 03\/12\/2024: - Was the overall audit of Fire Doors in common area inspected satisfactory with no defects requiring attention?top floor landing door - Excessive gaps (Top)second floor landing door - Excessive gaps (Top)First floor landing door - Excessive gaps (Left & Top)Ground floor stairs cupboard - Excessive gaps (Left)","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:37 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 15:03 (travis)<\/b>Collection of keys and attended above property,worked on all doors to close gaps around edges,packed hinges where possible and replaced all existing fire seals with fire\/smoke seals with 5mm of brush fitted.This has closed all gaps to all doors top and sides.Cleared work areas and returned keys to security office.<\/p>

10\/07\/2025 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64747","activity_ticket_id":"59983","ticket_reference":"HDT61068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Provide fire separation.","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/25","activity_end":"2025-07-09 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74126","activity_notes":"Provide fire separation.The common roof void spans the area over the third floor flat and common area staircase. As best practice, the roof void should be provided with 30 minutes fire-resisting separation between the area over the flat and the area over the common area staircase. The separation should be in line with the wall of the flat to staircase and run to true roof height.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:40 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 13:00 (iain)<\/b>To take details for fire separation works in loft space.Width is 5m with the apex being 2m.<\/p>

09\/07\/2025 14:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64748","activity_ticket_id":"59984","ticket_reference":"HDT61069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair the damaged corners to the handrail in the rear escape staircase which was sharp in several places. ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/07\/25","activity_end":"2025-07-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74127","activity_notes":"Repair the damaged corners to the handrail in the rear escape staircase which was sharp in several places. There were identified areas which could cause injury. ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:45 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 11:24 (travis)<\/b>Ground away perished plastic handrail coverings to remove all sharp edges and wrapped all edges to internal and external corners with a matching black duct tape.<\/p>

11\/07\/2025 12:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64749","activity_ticket_id":"59986","ticket_reference":"HDT61071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Provide \u00e2\u20ac\u02dcfire exit \u00e2\u20ac\u201c keep clear\u00e2\u20ac\u2122 signage.","ticket_address_1":"12 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5BP","cs_address_1":"12 Macclesfield Street ","cs_id":"2255","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5BP","ticket_client_site":"2255","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/07\/25","activity_end":"2025-07-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74128","activity_notes":"Provide fire exit keep clear signage.12 Macclesfield Street & 1-3 Horse & DolphinA FIRE EXIT-KEEP CLEAR sign should be placed on the face of the door from the neighbouring buildings.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:51 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 14:58 (nick)<\/b>n<\/p>

08\/07\/2025 16:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64750","activity_ticket_id":"59987","ticket_reference":"HDT61072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair holes.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/06\/25","activity_end":"2025-06-30 12:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74129","activity_notes":"Repair holes.The numerous holes in the ceiling of the hallway and staircase should be repaired with materials rated as achieving at least 30 minutes fire resistance.","activity_timesheet":null,"ticket_notes_combined":"

25\/06\/2025 12:53 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64751","activity_ticket_id":"59985","ticket_reference":"HDT61070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Check heaters.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/25","activity_end":"2025-07-08 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74130","activity_notes":"Check heaters.The wall-mounted electric heaters in the staircase should be checked at least annually to ensure they are safe to use. This is an outstanding item from the previous report. ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 12:47 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 13:32 (alan)<\/b>As per attached photos, the heater in the common parts have been removed due in refurbishment of common parts carried out by others<\/p>

08\/07\/2025 17:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64752","activity_ticket_id":"59988","ticket_reference":"HDT61073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The raised vent cover should be replaced with a flush panel. ","ticket_address_1":"21\/22 New Row","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"21\/22 New Row","cs_id":"3138","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"3138","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/07\/25","activity_end":"2025-07-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74131","activity_notes":"The raised vent cover should be replaced with a flush panel. ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 14:11 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 11:38 (iain)<\/b>To replace roof outlet cover and replace with one that is flush. On order<\/p>

11\/07\/2025 09:31 (jane)<\/b>Drain cover on order - expected delivery 15th & 16th July<\/p>

17\/07\/2025 07:48 (iain)<\/b>Replace gulley cover.<\/p>

17\/07\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64753","activity_ticket_id":"59989","ticket_reference":"HDT61074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The fire door from the first floor landing to the apartments was not closing effectively. Arrange for the door to be adjusted.","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/07\/25","activity_end":"2025-07-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74132","activity_notes":"The fire door from the first floor landing to the apartments was not closing effectively. Arrange for the door to be adjusted.The fire door from the first floor landing to the apartments was not closing effectively.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 14:34 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 15:20 (nick)<\/b>After stripping it all down and adjusting the speed etc. The problem was the bracket on the frame was too close and needed shifting 10mm away<\/p>

04\/07\/2025 16:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64754","activity_ticket_id":"59990","ticket_reference":"HDT61075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install a no unauthorised access sign on the roof hatch. We have these signs in our cupboard in the Chinatown office which we can use ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/07\/25","activity_end":"2025-07-08 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74133","activity_notes":"To install a no unauthorised access sign on the roof hatch. We have these signs in our cupboard in the Chinatown office which we can use Display 'No Unauthorised Access' signage at the roof hatch within the communal residential corridor","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 14:35 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 11:16 (nick)<\/b>Fitted<\/p>

08\/07\/2025 11:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64755","activity_ticket_id":"59991","ticket_reference":"HDT61076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Make arrangements to install inspection covers for the circular voids noted on the stairwell.","ticket_address_1":"26 Rose Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"26 Rose Street ","cs_id":"655","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"655","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/07\/25","activity_end":"2025-07-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74134","activity_notes":"RecommendationMake arrangements to install inspection covers for the circular voids noted on the stairwell.ObservationThere were voids noted on the staircase on each level. Would appear inspection holes have been drilled but covers have not been fitted. ","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 14:47 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 08:48 (iain)<\/b>Plasterboard repairs.<\/p>

11\/07\/2025 14:20 (iain)<\/b>To make plasterboard repairs in 7 areas. Fill, make good and decorate.<\/p>

11\/07\/2025 19:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64756","activity_ticket_id":"59992","ticket_reference":"HDT61077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The office door at second floor level was not fully closing into the door frame","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/25","activity_end":"2025-07-08 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74135","activity_notes":"RecommendationEase and adjust door to ensure it fully closes.ObservationThe office door at second floor level was not fully closing into the door frame. The door should be eased and adjusted to ensure that it fully closes into the door frame under the positive action of the self-closing device.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 15:23 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 10:59 (roy)<\/b>Checked all doorsAll ok<\/p>

08\/07\/2025 11:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64757","activity_ticket_id":"59993","ticket_reference":"HDT61078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The second-floor door from the adjoining building had an excessive gap at the meeting edge","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/25","activity_end":"2025-07-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74136","activity_notes":"RecommendationReduce gap at meeting edge of fire-resisting doors.ObservationThe second-floor door from the adjoining building had an excessive gap at the meeting edge. The gap should be reduced to 4 mm or less to maintain the required degree of fire resistance.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 15:25 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 12:16 (travis)<\/b>Attended above property via property in Wardour St and realigned double fire exit doors using various sized packers to reduce central meeting gap to within 4mm.<\/p>

04\/07\/2025 16:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64758","activity_ticket_id":"59994","ticket_reference":"HDT61079","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17048 - Purpose made accessible mesh grill ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11 Slingsby Place","cs_id":"3139","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"3139","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/25","activity_end":"2025-09-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74137","activity_notes":"Purpose made accessible mesh grill ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 13:08 (travis)<\/b>Collection and fitment or mesh safety grill.<\/p>

18\/09\/2025 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64760","activity_ticket_id":"59995","ticket_reference":"HDT61080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install a Tbar lock to the right leaf of the door - ground floor","ticket_address_1":"27 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"27 Catherine Street","cs_id":"2203","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"2203","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/25","activity_end":"2025-07-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74139","activity_notes":"To install a Tbar lock to the right leaf of the door - ground floorRecommendationThere is no lock provided to the ground floor electrical cupboard. Ensure electrical switch cupboards are kept locked shut when not in use. Provide a lock and No unauthorised Access \/ Electrical Hazard signage to the door. ObservationThere is no lock provided to the ground floor electrical cupboard.","activity_timesheet":"2","ticket_notes_combined":"

25\/06\/2025 16:20 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 14:31 (travis)<\/b>Collection of keys and attended above property,Left property to purchase correct type of T-Bar lock (budget lock),Returned and fitted lock to right leaf of double fire doors and tested.<\/p>

04\/07\/2025 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64761","activity_ticket_id":"59920","ticket_reference":"HDT61005","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17034 - Replacement built in microwave ","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/25","activity_end":"2025-07-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74140","activity_notes":"Replacement built in microwave To give Repair Aid access via keys on 1st of July between 10 and 2pm ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 14:53 (jane)<\/b>Repair Aid ordering new built in microwave - special order - 3 week lead-time <\/p>

25\/06\/2025 15:35 (jane)<\/b>Requested access for Tuesday, 1st of July between 10 and 2pm <\/p>

26\/06\/2025 08:41 (jane)<\/b>Confirmed for 1st of July between 10 and 2pm - access via keys <\/p>

01\/07\/2025 14:16 (roy)<\/b>With Repair Aid<\/p>

04\/07\/2025 16:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64762","activity_ticket_id":"59906","ticket_reference":"HDT60991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 1B Kitchen ceiling.","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/07\/25","activity_end":"2025-07-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74141","activity_notes":"Leak into Flat 1B Kitchen ceiling.- to make access into ceiling and carry out camera survey ","activity_timesheet":"2","ticket_notes_combined":"

16\/06\/2025 16:30 (System)<\/b>Ticket Created<\/p>

16\/06\/2025 16:31 (carly)<\/b>Access requested for Wednesday 18th June at 1pm.<\/p>

17\/06\/2025 11:07 (carly)<\/b>Access requested again for tomorrow 18th June.<\/p>

18\/06\/2025 08:56 (jane)<\/b>Tuesday -24th June - from 8am - Tenant to give access <\/p>

25\/06\/2025 10:43 (iain)<\/b>Investigate water damage to kitchen ceiling.Access required to flat 1, 66 Shaftesbury ave.<\/p>

25\/06\/2025 11:20 (carly)<\/b>Requested access for Thursday 26th June, late morning.<\/p>

27\/06\/2025 11:11 (carly)<\/b>Access requested for Thursday 3rd July.<\/p>

02\/07\/2025 09:45 (carly)<\/b>Tenant unable to provide access on Thursday 3rd July.Awaiting confirmation from tenant and Lilian for a date.<\/p>

03\/07\/2025 14:26 (carly)<\/b>Access confirmed for 9am Monday 7th July.<\/p>

08\/07\/2025 09:10 (michaelk)<\/b>Attended site to camera survey the kitchen ceiling to try to find the cause of the recent leaks. Opened up all access panels and light fittings to try to follow the water runs. I believe the leak is below the shower tray in 66 shaftesbury flat 1. I have reported my finding to Lillian. 2hrs labour 105<\/p>

08\/07\/2025 10:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64763","activity_ticket_id":"59996","ticket_reference":"HDT61081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water in the apartment ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/06\/25","activity_end":"2025-06-26 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74142","activity_notes":"No water in the apartment ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 09:16 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 10:27 (jane)<\/b>From 11:15am today we can use management keys for access <\/p>

27\/06\/2025 06:46 (michaelk)<\/b>Attended emergency callout to no water throughout apartment. Tested all outlets for pressure which were fully operational. Checked hws cylinder for pressure and temperature\/correct operation, which again was completely normal. 2hrs labour 105<\/p>

27\/06\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64764","activity_ticket_id":"59956","ticket_reference":"HDT61041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To make safe after fire.","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"26\/06\/25","activity_end":"2025-06-26 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74143","activity_notes":"To make safe after fire.Hours for Wednesday 25th June ","activity_timesheet":null,"ticket_notes_combined":"

23\/06\/2025 15:29 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:31 (carly)<\/b>Roy and Alan on site now.<\/p>

24\/06\/2025 07:06 (roy)<\/b>With Alan<\/p>

24\/06\/2025 10:14 (alan)<\/b>Clean up and make safe balcony area flowing fire <\/p>

24\/06\/2025 16:03 (nick)<\/b>Area made safe<\/p>

24\/06\/2025 16:59 (nick)<\/b>(Flat 17 27 Slingsby Place) Roy and I, cleared back any loose debris, that could easily fall. As instructed by Sonya, and she also came up at the end and signed off what we had done. <\/p>

24\/06\/2025 20:39 (roy)<\/b>Return to remove dirt in planter.NTR tomorrow to take downstairs and remove from site<\/p>

25\/06\/2025 16:02 (roy)<\/b>Really of more rubbish and load van<\/p>

26\/06\/2025 08:32 (alan)<\/b>Clear rubbish from job <\/p>

26\/06\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 09:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2025 20:11 (roy)<\/b>Remove earth and plants from 3 large containers.Bag up stones and leave stones on siteLeft nice and cleanNeed to remove bags from car park<\/p>

05\/07\/2025 13:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64765","activity_ticket_id":"59956","ticket_reference":"HDT61041","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To make safe after fire.","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/06\/25","activity_end":"2025-06-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74144","activity_notes":"Works following fire ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 15:29 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:31 (carly)<\/b>Roy and Alan on site now.<\/p>

24\/06\/2025 07:06 (roy)<\/b>With Alan<\/p>

24\/06\/2025 10:14 (alan)<\/b>Clean up and make safe balcony area flowing fire <\/p>

24\/06\/2025 16:03 (nick)<\/b>Area made safe<\/p>

24\/06\/2025 16:59 (nick)<\/b>(Flat 17 27 Slingsby Place) Roy and I, cleared back any loose debris, that could easily fall. As instructed by Sonya, and she also came up at the end and signed off what we had done. <\/p>

24\/06\/2025 20:39 (roy)<\/b>Return to remove dirt in planter.NTR tomorrow to take downstairs and remove from site<\/p>

25\/06\/2025 16:02 (roy)<\/b>Really of more rubbish and load van<\/p>

26\/06\/2025 08:32 (alan)<\/b>Clear rubbish from job <\/p>

26\/06\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>

26\/06\/2025 09:49 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/06\/2025 20:11 (roy)<\/b>Remove earth and plants from 3 large containers.Bag up stones and leave stones on siteLeft nice and cleanNeed to remove bags from car park<\/p>

05\/07\/2025 13:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64766","activity_ticket_id":"59997","ticket_reference":"HDT61082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower riser rail issue ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/25","activity_end":"2025-07-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74145","activity_notes":"Shower riser rail issue ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 09:55 (System)<\/b>Ticket Created<\/p>

27\/06\/2025 06:44 (michaelk)<\/b>Attended site to investigate shower riser rails in both bathrooms. Attempted to repair, however replacements are required. I have ordered parts, awaiting delivery. 2hrs labour 105<\/p>

01\/07\/2025 15:23 (carly)<\/b>Access requested for Wednesday 2nd July at 9am.<\/p>

01\/07\/2025 15:30 (carly)<\/b>Access confirmed for Wednesday 2nd July.Please use keys for access.<\/p>

04\/07\/2025 08:21 (michaelk)<\/b>Attended site to replace riser rail, hose and head to 2 x bathrooms. Completed work and left in full working order. The existing screw holes have been filled. 4 hrs labour plus parts, total 275.95 ex vat<\/p>

04\/07\/2025 15:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64767","activity_ticket_id":"59998","ticket_reference":"HDT61083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to vandalised mailboxes ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/07\/25","activity_end":"2025-07-10 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74146","activity_notes":"To attend to vandalised mailboxes Please reinstate the mailbox and change locks with new keys to the below mailbox:Please pass the keys to Lilian.Flat 1.3Flat 1.4 , Flat 2.2","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 10:13 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 11:38 (iain)<\/b>Accessed 3x postboxes. 3x locks in order with Fox's.<\/p>

26\/06\/2025 14:42 (jane)<\/b>Accessed 3x postboxes. 3x locks on order - Email Sent<\/b><\/p>

08\/07\/2025 07:35 (iain)<\/b>Post box locks.<\/p>

09\/07\/2025 11:21 (iain)<\/b>To supply and fit 3 postbox locks.<\/p>

09\/07\/2025 14:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64768","activity_ticket_id":"59999","ticket_reference":"HDT61084","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To attend to blown lamps on rear staircase","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/25","activity_end":"2025-06-26 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74147","activity_notes":"To attend to blown lamps on rear staircase","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 10:22 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 19:31 (alan)<\/b>Replace blown lamps rear staircase <\/p>

27\/06\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64769","activity_ticket_id":"60000","ticket_reference":"HDT61085","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to 4No blown lamps in common parts","ticket_address_1":"8 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"8 New Row ","cs_id":"389","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/25","activity_end":"2025-06-26 16:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74148","activity_notes":"To attend to 4No blown lamps in common parts","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 10:23 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 19:35 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

27\/06\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64770","activity_ticket_id":"60001","ticket_reference":"HDT61086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen sink and bathroom handbasin drains are draining very slow","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/06\/25","activity_end":"2025-06-26 12:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74149","activity_notes":"Kitchen sink and bathroom handbasin drains are draining very slowKeys for access ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 11:28 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 11:29 (jane)<\/b>For today - keys for access <\/p>

26\/06\/2025 14:29 (jane)<\/b>Engineer advised requires drainage engineerBooked for For Friday 27th June - from 8am - 1pm - keys for access <\/p>

27\/06\/2025 07:55 (iain)<\/b>Blocked basin and sink. Unable to clear, office informed.<\/p>

27\/06\/2025 10:11 (travis)<\/b>Collection\/ return of property keys and in attendance with drainage engineer.<\/p>

27\/06\/2025 10:40 (jane)<\/b>(Ticket Closed)<\/p>

08\/07\/2025 11:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64771","activity_ticket_id":"60002","ticket_reference":"HDT61087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17049 - Replacement parts to dishwasher ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/07\/25","activity_end":"2025-07-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74150","activity_notes":"Replacement parts to dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2025 11:41 (jane)<\/b>Instructed Repair Aid <\/p>

10\/07\/2025 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64772","activity_ticket_id":"60003","ticket_reference":"HDT61088","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fit window restrictors window on the top floor. Regularly monitor to ensure they remain in place and are in good working order. Windows should be restricted to a maximum opening width of 100mm.","ticket_address_1":"34-36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LU","cs_address_1":"34-36 Wardour Street ","cs_id":"2994","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"2994","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/07\/25","activity_end":"2025-07-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74151","activity_notes":"RecommendationFit window restrictors window on the top floor. Regularly monitor to ensure they remain in place and are in good working order. Windows should be restricted to a maximum opening width of 100mm.ObservationThere is a missing window restrictor observed on the high level windows on the top floor.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 11:55 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 13:42 (nick)<\/b>Top sash painted in.<\/p>

04\/07\/2025 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64773","activity_ticket_id":"60004","ticket_reference":"HDT61089","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is a low beam on the stairway with a risk of a person hitting their head.","ticket_address_1":"34-36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LU","cs_address_1":"34-36 Wardour Street ","cs_id":"2994","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"2994","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/07\/25","activity_end":"2025-07-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74152","activity_notes":"There is a low beam on the stairway with a risk of a person hitting their head.RecommendationHighlight the following obstructions to make them more noticeable and reduce the potential for injury:1. Beam on stairs from top floor.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 11:58 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 09:39 (roy)<\/b>Fit mind your head sign<\/p>

10\/07\/2025 10:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64774","activity_ticket_id":"60005","ticket_reference":"HDT61090","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you fit a FB lock ","ticket_address_1":"34-36 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LU","cs_address_1":"34-36 Wardour Street ","cs_id":"2994","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"2994","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/25","activity_end":"2025-07-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74153","activity_notes":"Please could you fit a FB lock RecommendationEnsure access to electrical cupboards is adequately controlled, arrange for locks to be fitted to the electrical intake cupboard doors in the hallway.ObservationAccess to electrical cupboards was inadequately controlled there are no locks on the electrical intake cupboard doors in the hallway.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 12:55 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 10:02 (travis)<\/b>Collection of keys and attended above property,Found high level electrical cupboard doors to be 10mm MDF , although a mortice type FB lock can't be fitted,a surface mounted FB lock \/ rim lock can be fitted.Lock on order via office.<\/p>

10\/07\/2025 16:18 (jane)<\/b>Lock on order - 2 day lead-time <\/p>

17\/07\/2025 09:39 (travis)<\/b>Attended with keys and fitted an FB2 lock to R\/H electrical cupboard door (high level), and a drop bolt to left door.Tested.Returned main door key to security office.<\/p>

17\/07\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64775","activity_ticket_id":"60006","ticket_reference":"HDT61091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement - Chinese Advisory Centre, 2 Gerrard Place. They report a light has fallen from ceiling and broken","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/06\/25","activity_end":"2025-06-27 19:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74154","activity_notes":"Basement - Chinese Advisory Centre, 2 Gerrard Place. They report a light has fallen from ceiling and broken","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 13:14 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 19:33 (alan)<\/b>Look at light fitting that have fallen down in vault made safe and arrange to return Friday All puts to be guled due to vault being tanked <\/p>

27\/06\/2025 09:32 (jane)<\/b>Returning Friday 27th June <\/p>

27\/06\/2025 13:58 (alan)<\/b>Replace damage light and refix condition and light to tanked wall <\/p>

27\/06\/2025 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64776","activity_ticket_id":"59953","ticket_reference":"HDT61038","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/25","activity_end":"2025-06-27 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74155","activity_notes":"ITC'sTo check heating and rads ","activity_timesheet":"2","ticket_notes_combined":"

23\/06\/2025 11:36 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 13:46 (carly)<\/b>Access confirmed for Wednesday 25th June pm.<\/p>

26\/06\/2025 15:20 (jane)<\/b>Vacant unit - ITCS <\/p>

27\/06\/2025 07:55 (iain)<\/b>ITC'S.<\/p>

30\/06\/2025 08:42 (michaelk)<\/b>Completed radiator inspection. Ran up to full temperature 2hrs 105<\/p>

01\/07\/2025 10:57 (iain)<\/b>ITC'S.<\/p>

05\/07\/2025 13:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64777","activity_ticket_id":"60007","ticket_reference":"HDT61092","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical issues ","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/25","activity_end":"2025-07-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74156","activity_notes":"Electrical issues We have 2 ceiling lights bulbs (living room) & 4 large tube lights (red book shelve) that stopped working and needs to be replaced.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 13:56 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 13:57 (jane)<\/b>Attending this afternoon <\/p>

26\/06\/2025 19:34 (alan)<\/b>Order 4 replacement light fittings for shelving unit and to lamps for downlights <\/p>

30\/06\/2025 14:33 (carly)<\/b>Access confirmed for Thursday 3rd July . Tenant will be home to provide access.<\/p>

01\/07\/2025 13:23 (carly)<\/b>Waiting for confirmation of date.<\/p>

02\/07\/2025 10:38 (carly)<\/b>Access confirmed for Tuesday 8th July.Tenant will be home to provide access.<\/p>

10\/07\/2025 14:05 (alan)<\/b>Replace 4 faulty light fitting in red book shelve unit Replace faulty transformer to downlight fitting in main room and replace 3 blown lamps in downlights <\/p>

10\/07\/2025 17:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64778","activity_ticket_id":"60008","ticket_reference":"HDT61093","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"The hinges on one of the cupboards has come off","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/07\/25","activity_end":"2025-07-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74157","activity_notes":"The hinges on one of the cupboards has come off","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 13:58 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 13:59 (jane)<\/b>Confirmed access for Tuesday morning 1st July <\/p>

02\/07\/2025 16:27 (iain)<\/b>Reinstated integrated bin cupboard door.<\/p>

04\/07\/2025 16:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64779","activity_ticket_id":"60009","ticket_reference":"HDT61094","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Urgent electrical issue ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/06\/25","activity_end":"2025-06-26 21:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74158","activity_notes":"Urgent electrical issue Back of the house light fuse in the main power board fuses tripped off. We lost power in the half part of hot section and Kitchen porter area. We tried to put the fuse back but in second it trips off again. ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 14:08 (System)<\/b>Ticket Created<\/p>

27\/06\/2025 14:06 (alan)<\/b>Investigate lights at back of house not working Fault found to be down lighters in extractor hood Replace all 4 fitting, tested and left working <\/p>

27\/06\/2025 14:59 (jane)<\/b>(Ticket Closed)<\/p>

02\/07\/2025 06:47 (alan)<\/b>Return to site as lights back of house have tripped again, rewire supply to lights above kitchen extractor hood Test and leave working <\/p>

04\/07\/2025 10:11 (korweb)<\/b>(Ticket Re-Opened)<\/p>

04\/07\/2025 10:13 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64780","activity_ticket_id":"60001","ticket_reference":"HDT61086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen sink and bathroom handbasin drains are draining very slow","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/06\/25","activity_end":"2025-06-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74159","activity_notes":"Kitchen sink and bathroom handbasin drains are draining very slowFor Friday 27th June - from 8am - 1pm, to give London Drainage access via keys ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 11:28 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 11:29 (jane)<\/b>For today - keys for access <\/p>

26\/06\/2025 14:29 (jane)<\/b>Engineer advised requires drainage engineerBooked for For Friday 27th June - from 8am - 1pm - keys for access <\/p>

27\/06\/2025 07:55 (iain)<\/b>Blocked basin and sink. Unable to clear, office informed.<\/p>

27\/06\/2025 10:11 (travis)<\/b>Collection\/ return of property keys and in attendance with drainage engineer.<\/p>

27\/06\/2025 10:40 (jane)<\/b>(Ticket Closed)<\/p>

08\/07\/2025 11:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64781","activity_ticket_id":"60010","ticket_reference":"HDT61095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To gain access to high level ceiling and replace batteries to alarm- Tenant home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/25","activity_end":"2025-07-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74160","activity_notes":"To gain access to high level ceiling and replace batteries to alarm- Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 14:37 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 14:38 (jane)<\/b>Advised engineer attending today between 4 and 5pm <\/p>

26\/06\/2025 20:04 (roy)<\/b>Need new smoke alarmAlso need 2 people to fit as extremely high and need ladders.Removed alarm as tenant threatening to stay in hotel.Other smoke alarms close by<\/p>

27\/06\/2025 10:34 (carly)<\/b>Access requested Tuesday 1st July at 11am.<\/p>

30\/06\/2025 16:04 (carly)<\/b>Follow up email sent requesting access on 1st July.<\/p>

30\/06\/2025 16:08 (carly)<\/b>Access confirmed for Tuesday 1st July.Tenant to provide access.<\/p>

01\/07\/2025 10:55 (iain)<\/b>High level smoke alarm.<\/p>

01\/07\/2025 10:56 (roy)<\/b>With IanReplace alarm<\/p>

01\/07\/2025 11:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64782","activity_ticket_id":"60011","ticket_reference":"HDT61096","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For an engineer to check on the main yellow door. I think it requires overhauled. Please check doors are closing properly too","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/06\/25","activity_end":"2025-06-26 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74161","activity_notes":"For an engineer to check on the main yellow door. I think it requires overhauled. Please check doors are closing properly too","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 15:06 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 16:01 (travis)<\/b>Attended and realigned main door using new wood screws where required,tested.Light oil applied to barrel key hole to prevent keys binding when trying to remove,Slightly better but a new barrel is recommended,high security lock registered to courts security only.<\/p>

26\/06\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64783","activity_ticket_id":"60012","ticket_reference":"HDT61097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas safety inspection due ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/06\/25","activity_end":"2025-06-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74162","activity_notes":"Gas safety inspection due ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 15:17 (System)<\/b>Ticket Created<\/p>

27\/06\/2025 10:43 (jane)<\/b>Arranging to carry out the inspection on Monday 30th June at 7am <\/p>

03\/07\/2025 06:19 (michaelk)<\/b>Completed gas cert 55<\/p>

03\/07\/2025 06:20 (michaelk)<\/b>Fitted replacement co alarm 1hr labour plus part, total 90.80 ex vat.<\/p>

04\/07\/2025 15:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64784","activity_ticket_id":"60013","ticket_reference":"HDT61098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There were missing\/no window restrictors observed on the high level windows. ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/07\/25","activity_end":"2025-07-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74163","activity_notes":"There were missing\/no window restrictors observed on the high level windows. RecommendationFit window restrictors to all high level windows (1st and 2nd floor common parts). Regularly monitor to ensure they remain in place and are in good working order. Windows should be restricted to a maximum opening width of 100mm.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 16:23 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 13:01 (nick)<\/b>Top sash didnt move on either windows I fitted to so just bottom sash restricted <\/p>

04\/07\/2025 16:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64785","activity_ticket_id":"60014","ticket_reference":"HDT61099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various remedial works required ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/25","activity_end":"2025-07-17 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74164","activity_notes":"Various remedial works requiredRecommendationTake the following action:1. Display 'No Unauthorised Access' signage on the door.2. Fit a twist lock so the door can be opened from the roof side to prevent persons being stuck on the roof. ObservationThere is a roof door to the upper main roof accessed through the common parts to the flats:1. 'No Unauthorised Access' signage was not displayed on the door.2. There is no handle or twist lock on the outside of the door and it has to be wedged open. ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 16:26 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 11:51 (travis)<\/b>Attended and parts on order.<\/p>

30\/06\/2025 11:52 (travis)<\/b>Parts on order.<\/p>

10\/07\/2025 16:25 (jane)<\/b>Parts on order - delivery date 14-15 July <\/p>

17\/07\/2025 12:24 (travis)<\/b>Collection of keys and attended above property,,upgrade to h&S\/security to roof access door.Fitted a door latch and keep with handle internal side and a break dome handle on the exterior side.. the FB1 Lock already installed is not affected by the new lock and can be kept locked when not in use.<\/p>

18\/07\/2025 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64786","activity_ticket_id":"60015","ticket_reference":"HDT61100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Display a 'Mind your Head' sign.","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/25","activity_end":"2025-07-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74165","activity_notes":"Display a 'Mind your Head' sign.RecommendationHighlight the low ceiling between the 3rd floor and the roof door to make it more noticeable and reduce the potential for injury. Display a 'Mind your Head' sign.ObservationObstructions at head height were noted.","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 16:30 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 11:56 (travis)<\/b>Signage on order.<\/p>

09\/07\/2025 10:42 (travis)<\/b>Attended above property with keys and fitted x2 "mind your head"signs at top floor level stairwell.<\/p>

09\/07\/2025 16:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64787","activity_ticket_id":"60016","ticket_reference":"HDT61101","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17050 - Additional works to Decking ","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/06\/25","activity_end":"2025-06-26 16:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74166","activity_notes":"Additional works to Decking ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2025 16:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64788","activity_ticket_id":"59742","ticket_reference":"HDT60827","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC's. - include cleaning of pipework under sink\/wash basin ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"26\/06\/25","activity_end":"2025-06-26 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74167","activity_notes":"Replacement sealant ","activity_timesheet":null,"ticket_notes_combined":"

23\/05\/2025 11:48 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 15:56 (travis)<\/b>Itc check.<\/p>

25\/06\/2025 06:39 (michaelk)<\/b>Attended site and cleaned sink, shower and basin traps. 2hrs labour 105<\/p>

27\/06\/2025 11:40 (travis)<\/b>Collection of keys from site office,Copies cut at Fox locksmiths St Martin's lane,All keys given to Lillian at site office.<\/p>

27\/06\/2025 13:57 (alan)<\/b>ITC checks <\/p>

27\/06\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64789","activity_ticket_id":"60017","ticket_reference":"HDT61102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet seat broken.","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/25","activity_end":"2025-07-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74168","activity_notes":"Toilet seat broken.","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2025 09:19 (System)<\/b>Ticket Created<\/p>

27\/06\/2025 09:21 (carly)<\/b>Travis is aware and attending this morning.<\/p>

27\/06\/2025 10:11 (carly)<\/b>Tenant can provide access but please bring keys just incase.<\/p>

27\/06\/2025 11:51 (travis)<\/b>Attended above property and found toilet seat to be broken,New seat on order (ideal standard).Will return to fit once delivered.<\/p>

27\/06\/2025 13:13 (jane)<\/b>New toilet seat on order - Email Sent<\/b><\/p>

08\/07\/2025 11:47 (carly)<\/b>Access requested for Wednesday 9th July pm.<\/p>

08\/07\/2025 11:59 (carly)<\/b>Access confirmed for Wednesday 9th July.Tenant will be home to provide access.<\/p>

09\/07\/2025 14:50 (travis)<\/b>Attended and replaced ensuite toilet seat.<\/p>

09\/07\/2025 15:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64790","activity_ticket_id":"60018","ticket_reference":"HDT61103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace flush plate to top floor toilet ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/06\/25","activity_end":"2025-06-27 16:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74169","activity_notes":"To replace flush plate to top floor toilet ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2025 09:49 (System)<\/b>Ticket Created<\/p>

27\/06\/2025 10:07 (michaelk)<\/b>Attended site to replace the faulty flush plate and to adapt the tiles and pneumatic syphon. 2hrs labour plus parts, total 163.65 ex var.<\/p>

27\/06\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64791","activity_ticket_id":"60019","ticket_reference":"HDT61104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping works ","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/06\/25","activity_end":"2025-06-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74170","activity_notes":"Fire stopping works RecommendationSome non fire rated foam was noted in the electrical cupboard (beige foam). Remove the foam and replace with intumescent material with 30 minutes fire resistance.ObservationSome non fire rated foam was noted in the electrical cupboard (beige foam). ","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2025 09:51 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 14:11 (travis)<\/b>Cut away all previous expanding foam in electrical cupboard and resealed with sand and cement to stop smoke and fire penetration.<\/p>

30\/06\/2025 16:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64792","activity_ticket_id":"60020","ticket_reference":"HDT61105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Carry out the necessary remedial work as a priority and ensure evidence is located in your Meridian for temperature checks of water in the washrooms and flushing as appropriate. Arrange for blowdown of water heaters.","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/07\/25","activity_end":"2025-07-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74171","activity_notes":"Carry out the necessary remedial work as a priority and ensure evidence is located in your Meridian for temperature checks of water in the washrooms and flushing as appropriate. Arrange for blowdown of water heaters.There are outstanding actions from the Legionella risk assessment: No temperature checks and flushing records for disused outlets is being carried out and the blowdown of all water heaters is outstanding.","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2025 10:25 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 06:28 (michaelk)<\/b>Attended site to flush all outlets and to record outlet temperatures. The taps were flushed for 2 minutes with the following recordings.Kitchen - hot 62.3c cold 18.1cBathroom 1 - hot 61.8 c cold 18.1cToilet - hot 61.3 c cold 18.1cBathroom 2 - hot 61.2 c cold 18.1cNote ; there were no water heater found, however there is a hot water cylinder located in the kitchen. Cost to drain down, remove the immersion and manually clean out is 405.<\/p>

16\/07\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64793","activity_ticket_id":"60010","ticket_reference":"HDT61095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To gain access to high level ceiling and replace batteries to alarm- Tenant home ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/07\/25","activity_end":"2025-07-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74172","activity_notes":"To gain access to high level ceiling and replace batteries to alarm- Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

26\/06\/2025 14:37 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 14:38 (jane)<\/b>Advised engineer attending today between 4 and 5pm <\/p>

26\/06\/2025 20:04 (roy)<\/b>Need new smoke alarmAlso need 2 people to fit as extremely high and need ladders.Removed alarm as tenant threatening to stay in hotel.Other smoke alarms close by<\/p>

27\/06\/2025 10:34 (carly)<\/b>Access requested Tuesday 1st July at 11am.<\/p>

30\/06\/2025 16:04 (carly)<\/b>Follow up email sent requesting access on 1st July.<\/p>

30\/06\/2025 16:08 (carly)<\/b>Access confirmed for Tuesday 1st July.Tenant to provide access.<\/p>

01\/07\/2025 10:55 (iain)<\/b>High level smoke alarm.<\/p>

01\/07\/2025 10:56 (roy)<\/b>With IanReplace alarm<\/p>

01\/07\/2025 11:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64794","activity_ticket_id":"60001","ticket_reference":"HDT61086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen sink and bathroom handbasin drains are draining very slow","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/06\/25","activity_end":"2025-06-27 12:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74173","activity_notes":"Kitchen sink and bathroom handbasin drains are draining very slowKeys for access ","activity_timesheet":null,"ticket_notes_combined":"

26\/06\/2025 11:28 (System)<\/b>Ticket Created<\/p>

26\/06\/2025 11:29 (jane)<\/b>For today - keys for access <\/p>

26\/06\/2025 14:29 (jane)<\/b>Engineer advised requires drainage engineerBooked for For Friday 27th June - from 8am - 1pm - keys for access <\/p>

27\/06\/2025 07:55 (iain)<\/b>Blocked basin and sink. Unable to clear, office informed.<\/p>

27\/06\/2025 10:11 (travis)<\/b>Collection\/ return of property keys and in attendance with drainage engineer.<\/p>

27\/06\/2025 10:40 (jane)<\/b>(Ticket Closed)<\/p>

08\/07\/2025 11:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64795","activity_ticket_id":"60021","ticket_reference":"HDT61106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Patio door handle in master bedroom faulty ","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"27\/06\/25","activity_end":"2025-06-27 14:44:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74174","activity_notes":"Patio door handle in master bedroom faulty Job number for your records ","activity_timesheet":null,"ticket_notes_combined":"

27\/06\/2025 14:44 (System)<\/b>Ticket Created<\/p>

27\/06\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64796","activity_ticket_id":"60022","ticket_reference":"HDT61107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17053 - Electrical Remedial works ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/25","activity_end":"2025-08-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74175","activity_notes":"Electrical Remedial Works please proceed and schedule this on the 4th Aug when it's vacant","activity_timesheet":"2","ticket_notes_combined":"

27\/06\/2025 15:00 (jane)<\/b>Schedule this on the 4th August when it's vacant<\/p>

29\/07\/2025 13:47 (jane)<\/b>Informed Lilian electrical remedial works cannot be completed until 14th August, property should still be vacant <\/p>

14\/08\/2025 10:10 (jane)<\/b>Re-booked for Thursday 21st August <\/p>

21\/08\/2025 15:03 (alan)<\/b>Quoted works <\/p>

21\/08\/2025 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64797","activity_ticket_id":"59961","ticket_reference":"HDT61046","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ice Machine not working.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/06\/25","activity_end":"2025-06-30 09:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74176","activity_notes":"Ice Machine not working.","activity_timesheet":null,"ticket_notes_combined":"

24\/06\/2025 09:41 (System)<\/b>Ticket Created<\/p>

24\/06\/2025 09:42 (carly)<\/b>Alan will be attending some time this afternoon.<\/p>

24\/06\/2025 14:32 (jane)<\/b>Appliance engineer required - arranging a date <\/p>

24\/06\/2025 15:18 (jane)<\/b>Confirmed for Friday, 27th of June in the afternoon 12-6pm<\/p>

24\/06\/2025 16:29 (alan)<\/b>Look at ice machine, unable to repair appliance engine needed <\/p>

30\/06\/2025 13:24 (carly)<\/b>Repair Aid requested access for Tuesday 1st July, they will need to collect the ice machine and take it away to repair.<\/p>

30\/06\/2025 14:43 (carly)<\/b>Access confirmed for Tuesday 1st July.<\/p>

10\/07\/2025 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64798","activity_ticket_id":"60023","ticket_reference":"HDT61108","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Issue with radiator","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/07\/25","activity_end":"2025-07-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74177","activity_notes":"Issue with radiator.One of the radiators in the bedroom continues to turn on at around midnight at full power, but its turned off at the source and we also turned down the temperature monitor. ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 10:21 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 10:25 (carly)<\/b>Access requested for Thursday 3rd July pm.<\/p>

30\/06\/2025 11:54 (carly)<\/b>Access confirmed for Thursday 3rd July.Tenant to provide access.<\/p>

04\/07\/2025 08:27 (michaelk)<\/b>Attended site to investigate reported heating problems. Checked the boiler components which were normal. A replacement wireless thermostat is required. I will quote to replace. The boiler heating controls have been isolated and the tenant has been instructed on how to use. 2hrs labour 105<\/p>

04\/07\/2025 15:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64799","activity_ticket_id":"60024","ticket_reference":"HDT61109","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17054 - Removal of planters - Lynne Henderson's budget","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Old Brewers' Yard","cs_id":"3141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/25","activity_end":"2025-07-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74178","activity_notes":"Removal of planters ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 10:30 (carly)<\/b>Access requested for Wednesday 2nd July.<\/p>

30\/06\/2025 16:41 (carly)<\/b>Access confirmed for Wednesday 2nd July at 9am.<\/p>

02\/07\/2025 09:45 (travis)<\/b>Attended and emptied one large planter of soil into rubble sacks, transferred along with large planter to van ready for disposal.One more planter to remove tomorrow due to parking and space in the van.<\/p>

02\/07\/2025 16:24 (iain)<\/b>Remove planters.<\/p>

03\/07\/2025 09:22 (travis)<\/b>Planter removal\/disposal.<\/p>

03\/07\/2025 09:50 (iain)<\/b>Removal of planters.<\/p>

04\/07\/2025 16:24 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2025 10:58 (jane)<\/b>Lynne Henderson's budget<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64800","activity_ticket_id":"60025","ticket_reference":"HDT61110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer Dryer not functioning.","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/07\/25","activity_end":"2025-07-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74179","activity_notes":"Washer Dryer not functioning.","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2025 10:52 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 13:21 (carly)<\/b>Repair Aid requested access for Wednesday 2nd July 8am-2pm.<\/p>

30\/06\/2025 13:48 (carly)<\/b>Access confirmed for Wednesday 2nd July.<\/p>

01\/07\/2025 14:12 (carly)<\/b>Tenant has requested for this to be moved to Friday 4th July.Awaiting confirmation from repair aid.<\/p>

01\/07\/2025 15:10 (carly)<\/b>Repair Aid confirmed for Friday 4th July.<\/p>

04\/07\/2025 14:31 (carly)<\/b>Repair due to arrive 12-6pm.<\/p>

04\/07\/2025 16:42 (roy)<\/b>With Repair Aid<\/p>

10\/07\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64801","activity_ticket_id":"60026","ticket_reference":"HDT61111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Central Cross Security Office - Leak from Air con Unit","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/06\/25","activity_end":"2025-06-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74180","activity_notes":"Central Cross Security Office - Leak from Air con Unit","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 12:04 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 12:15 (carly)<\/b>Access confirmed for this afternoon Monday 30th June.<\/p>

01\/07\/2025 09:24 (alan)<\/b>Investigate leak from air-conditioning unitFound condensed pipe outside to be blocked, unblocked pipe tested and left working<\/p>

01\/07\/2025 11:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64802","activity_ticket_id":"60027","ticket_reference":"HDT61112","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Ventilation unit - Flat 303, 3 Mercer Walk (North block)","ticket_address_1":"Flat 303, 3 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 303, 3 Mercer Walk ","cs_id":"3132","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/25","activity_end":"2025-07-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74181","activity_notes":"Ventilation unit - Flat 303, 3 Mercer Walk (North block)There are the below 2 issues:Ventilation unit isnt working, fan failure faultFridge door is difficult to close and open","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 12:10 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 12:11 (carly)<\/b>Access requested for Wednesday 2nd July at 11am.<\/p>

30\/06\/2025 13:09 (carly)<\/b>Access now requested for Tuesday 1st July.<\/p>

30\/06\/2025 14:22 (carly)<\/b>Access confirmed for Tuesday 1st July at 11am.Please use keys for access for but knock first.<\/p>

02\/07\/2025 06:51 (alan)<\/b>1. Investigate ventilation system not working, both extract and intake fans found to be faulty, due to parts being obsolete quote for replacement unit to follow 2. Adjust fridge freezer and realigned Doors<\/p>

04\/07\/2025 10:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64803","activity_ticket_id":"60028","ticket_reference":"HDT61113","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Light bulbs keep need changing.","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/25","activity_end":"2025-07-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74182","activity_notes":"Light bulbs keep need changing.","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 13:11 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 13:13 (carly)<\/b>Access confirmed for Tuesday 1st July PM.<\/p>

30\/06\/2025 13:22 (carly)<\/b>Please use keys for access but knock first.<\/p>

02\/07\/2025 09:54 (alan)<\/b>Look at lights in hallway not working, lamps are now obsolete Quote to convert fittings to LED<\/p>

04\/07\/2025 10:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64804","activity_ticket_id":"60029","ticket_reference":"HDT61114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2.\tFreezer door is not closing properly 3.\tToilet seat not opening\/closing properly ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/07\/25","activity_end":"2025-07-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74183","activity_notes":"2.Freezer door is not closing properly 3.Toilet seat not opening\/closing properly ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 13:34 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 13:35 (carly)<\/b>Access requested for today Monday 30th June.<\/p>

30\/06\/2025 15:46 (carly)<\/b>Access confirmed for Tuesday 1st July between 1 and 3pm.Tenant will provide access.<\/p>

01\/07\/2025 14:17 (roy)<\/b>Refixed toilet seat <\/p>

05\/07\/2025 13:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64805","activity_ticket_id":"60030","ticket_reference":"HDT61115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with boiler.","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/07\/25","activity_end":"2025-07-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74184","activity_notes":"Issue with boiler.","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 13:51 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 13:53 (carly)<\/b>Access requested for Tuesday 1st July at 9am.<\/p>

30\/06\/2025 14:09 (carly)<\/b>Access confirmed for Tuesday 9th July.Tenant will be home to provide access.<\/p>

04\/07\/2025 08:23 (michaelk)<\/b>Attended site to replace faulty electrodes which were giving a high ua reading above 800ua.Replaced probes and measured micro amps reading which was below 500ua which was normal.2hrs labour plus parts, total 151.80 ex vat.<\/p>

04\/07\/2025 15:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64806","activity_ticket_id":"60031","ticket_reference":"HDT61116","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Air con unit issues.","ticket_address_1":"Flat 7-11 Princes Gate","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1 1QL","cs_address_1":"Flat 7-11 Princes Gate","cs_id":"3142","cs_address_2":"","cs_town":"London","cs_postcode":"SW1 1QL","ticket_client_site":"3142","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/07\/25","activity_end":"2025-07-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74185","activity_notes":"Air con unit issues.Tenant has advised it is not working in the reception room or in the kitchen hallway. ","activity_timesheet":null,"ticket_notes_combined":"

30\/06\/2025 14:01 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 14:02 (carly)<\/b>Requested by Ashan Sarwar.<\/p>

30\/06\/2025 14:04 (carly)<\/b>Access requested for Wednesday 2nd July at 11am<\/p>

01\/07\/2025 15:58 (carly)<\/b>Please ignore.<\/p>

11\/07\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64807","activity_ticket_id":"60032","ticket_reference":"HDT61117","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ensure fire protection is in place.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/07\/25","activity_end":"2025-07-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74186","activity_notes":"Ensure fire protection is in place.It should be confirmed that the ventilation for kitchens and bathrooms is not shared amongst the flats. If it is found that the ventilation is shared, then measures should be put in place to prevent any fire from spreading between the flats via any shared ducting or ventilation. This is an outstanding item from the previous report. ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 15:17 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 13:33 (alan)<\/b>The ventilation systems in each flat are independent from each other<\/p>

08\/07\/2025 17:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64808","activity_ticket_id":"60033","ticket_reference":"HDT61118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Confirm that separation is in place.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/25","activity_end":"2025-07-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74187","activity_notes":"Confirm that separation is in place.It was unclear if there is a roof space shared with neighbouring buildings. This should be confirmed. If there is a common roof space, then separation will need to be added, rated to provide 30 minutes fire resistance. This is an outstanding item from the previous report. ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 15:22 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 11:25 (iain)<\/b>To confirm wether separation of roof area is required.There is no loft area in this building.<\/p>

09\/07\/2025 14:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64809","activity_ticket_id":"60034","ticket_reference":"HDT61119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace the missing external letterbox cover.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"04\/07\/25","activity_end":"2025-07-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74188","activity_notes":"Replace the missing external letterbox cover.The letterbox external cover was missing to the front door increasing the risk of arson. Although completed on Meridian the cover is not in place. (This action was raised in previous Health and Safety report in 2023 completed on Meridian but action still overdue as per inspection on 24\/07\/2024).","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 15:25 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 10:17 (nick)<\/b>See pics for measurements <\/p>

04\/07\/2025 16:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64810","activity_ticket_id":"60035","ticket_reference":"HDT61120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Check entrance doors.","ticket_address_1":"26-27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"26-27 Lisle Street ","cs_id":"3082","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"3082","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/25","activity_end":"2025-07-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74189","activity_notes":"Check entrance doors.The entrance doors should be examined to establish whether they are of FD 30S standard (or that they met the standard required for fire-resisting doors at the time the block was constructed). Any doors found not to be to this standard should be replaced. Further, doors meeting the standard, but have not been provided with a self-closing device, should be fitted with such a device, to ensure the door closes fully in a controlled manner, from any angle, and the self-closing device is strong enough to overcome the resistance of any latch, in order to comply with the requirements of BS EN 1154. (This is an outstanding item from the previous report. )","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 15:38 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 10:22 (travis)<\/b>Attended above property with keys and carried out a visual inspection of main entrance door for fire resistance properties.The door is of solid hardwood construction in good condition at 50mm thick (half hour resistance),A good quality overhead door closer is fitted which closes the door positively,X4 fire rated hinges are fitted in good condition and the letter box is also of a high quality and fire rated.I would say overall this door is acceptable as a fire rated door (half hr).<\/p>

09\/07\/2025 14:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64811","activity_ticket_id":"60036","ticket_reference":"HDT61121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Confirm there is sufficient fire separation.","ticket_address_1":"26-27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"26-27 Lisle Street ","cs_id":"3082","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"3082","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/25","activity_end":"2025-07-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74190","activity_notes":"Confirm there is sufficient fire separation.It should be determined whether there is a common roof void and, if there is, that it is separated from the neighbouring buildings by construction that provides fire separation to a standard of 60 minutes fire resistance. (This is an outstanding item from the previous report. )","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 15:41 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 08:47 (iain)<\/b>To check on fire separation in loft. There is no loft space\/accessible loft space in this building.<\/p>

11\/07\/2025 10:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64812","activity_ticket_id":"60038","ticket_reference":"HDT61123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported issue","ticket_address_1":"Flat 1a","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1a","cs_id":"2639","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"2639","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/07\/25","activity_end":"2025-07-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74191","activity_notes":"Reported issueLeak from the towel rail Damaged wall?? In the bathroom.. Not clearMissing part from dishwasher","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 10:20 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 10:20 (carly)<\/b>Access requested for this afternoon Tuesday 1st July.<\/p>

01\/07\/2025 12:57 (carly)<\/b>Access confirmed for this afternoon.Please proceed with keys.<\/p>

01\/07\/2025 15:29 (carly)<\/b>Access requested for Mike K on Wednesday 2nd July at 11am.<\/p>

01\/07\/2025 15:41 (carly)<\/b>Access confirmed for Wednesday 2nd July.Please proceed with keys.<\/p>

02\/07\/2025 16:30 (iain)<\/b>Repair made to bathroom door.Details passed to office for replacement dishwasher salt cap.Towel rail valves tightened but informed office replacements required.<\/p>

03\/07\/2025 06:33 (michaelk)<\/b>Collected replacement square towel rail valves and attended site. Drained down heating to install new valves but due to different centre measurements, extensions were also required. Completed work and re-filled and vented system. 3hrs labour plus parts, total 186.80 ex vat.<\/p>

04\/07\/2025 15:38 (michael)<\/b>Need to order dishwasher part.<\/p>

11\/07\/2025 10:48 (jane)<\/b>Dishwasher cap on order - expected delivery date 16th July <\/p>

18\/07\/2025 11:55 (jane)<\/b>Chased part for the dishwasher <\/p>

18\/07\/2025 13:39 (jane)<\/b>Dishwasher cap arriving on Monday 21st July <\/p>

21\/07\/2025 15:02 (carly)<\/b>Access requested Thursday 24th July at 12pm.<\/p>

21\/07\/2025 15:21 (carly)<\/b>Access confirmed for Thursday 24th July, please proceed with keys.<\/p>

24\/07\/2025 10:03 (jane)<\/b>Keys for access for today <\/p>

24\/07\/2025 15:56 (iain)<\/b>Dishwasher salt cap. Wrong part. Model no. taken and passed to office. S58T40XOGB.<\/p>

25\/07\/2025 09:17 (jane)<\/b>Sent an email to Repair Aid to see if they are able to source <\/p>

04\/08\/2025 13:52 (jane)<\/b>Arranging to Repair Aid to attend to source the cap <\/p>

06\/08\/2025 15:02 (jane)<\/b>Dishwasher cap on order with Repair Aid <\/p>

12\/08\/2025 10:49 (jane)<\/b>We have received the dishwasher salt cap, to enter with keys for access <\/p>

14\/08\/2025 18:23 (roy)<\/b>Replaced dishwasher cap<\/p>

15\/08\/2025 11:01 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2025 14:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/12\/2025 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64813","activity_ticket_id":"60039","ticket_reference":"HDT61124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ensuite shower","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/07\/25","activity_end":"2025-07-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74192","activity_notes":"Ensuite shower. The whole cubicle has come loose. ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 10:25 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 10:26 (carly)<\/b>Access requested this afternoon Tuesday 1st July.<\/p>

01\/07\/2025 14:27 (carly)<\/b>Access now requested for Wednesday 2nd July 9am.<\/p>

01\/07\/2025 15:14 (carly)<\/b>Access confirmed for Wednesday 2nd July.Please use keys for access.<\/p>

02\/07\/2025 09:47 (carly)<\/b>The tenant is going to work and will leave the room door open for access. Its at the top of the stairs 3rd floor and first door on the left. The Ensuite is through here thanks <\/p>

02\/07\/2025 16:23 (iain)<\/b>Floor panel within shower tray rotted and collapsed. Removed and disposed of. Reinstated with new. Cut out and replaced mastic to shower tray also.<\/p>

04\/07\/2025 16:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64814","activity_ticket_id":"60040","ticket_reference":"HDT61125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room scaling woodwork paint","ticket_address_1":"Flat 3.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.2","cs_id":"1013","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1013","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"01\/07\/25","activity_end":"2025-07-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74193","activity_notes":"Living room scaling woodwork paint","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 10:34 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 10:35 (carly)<\/b>Jack is aware and attending now.<\/p>

02\/07\/2025 08:52 (jack)<\/b>Done<\/p>

04\/07\/2025 16:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64815","activity_ticket_id":"60042","ticket_reference":"HDT61127","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/17055 - Various Works ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/07\/25","activity_end":"2025-07-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74194","activity_notes":"Various Works ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 11:13 (carly)<\/b>Access requested for Friday 4th July at 10am.<\/p>

01\/07\/2025 11:16 (carly)<\/b>Access confirmed for Friday 4th July at 10:30am.<\/p>

04\/07\/2025 16:08 (iain)<\/b>List of works.<\/p>

08\/07\/2025 07:34 (iain)<\/b>List of works.<\/p>

08\/07\/2025 10:52 (michael)<\/b>(Ticket Closed)<\/p>

09\/07\/2025 11:33 (iain)<\/b>List of works.<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64816","activity_ticket_id":"60041","ticket_reference":"HDT61126","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17047 - Installation of TV\/brackets ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/07\/25","activity_end":"2025-07-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74195","activity_notes":"Installation of TV\/brackets ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 13:04 (carly)<\/b>Alan is aware and will let us know when he is able to book this in.<\/p>

03\/07\/2025 14:05 (carly)<\/b>Access confirmed for Sunday 20th July.<\/p>

21\/07\/2025 06:51 (alan)<\/b>Quoted works <\/p>

21\/07\/2025 06:51 (alan)<\/b><\/p>

21\/07\/2025 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64817","activity_ticket_id":"60038","ticket_reference":"HDT61123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported issue","ticket_address_1":"Flat 1a","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1a","cs_id":"2639","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"2639","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/25","activity_end":"2025-07-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74196","activity_notes":"Reported issueLeak from the towel rail Damaged wall?? In the bathroom.. Not clearMissing part from dishwasher","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 10:20 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 10:20 (carly)<\/b>Access requested for this afternoon Tuesday 1st July.<\/p>

01\/07\/2025 12:57 (carly)<\/b>Access confirmed for this afternoon.Please proceed with keys.<\/p>

01\/07\/2025 15:29 (carly)<\/b>Access requested for Mike K on Wednesday 2nd July at 11am.<\/p>

01\/07\/2025 15:41 (carly)<\/b>Access confirmed for Wednesday 2nd July.Please proceed with keys.<\/p>

02\/07\/2025 16:30 (iain)<\/b>Repair made to bathroom door.Details passed to office for replacement dishwasher salt cap.Towel rail valves tightened but informed office replacements required.<\/p>

03\/07\/2025 06:33 (michaelk)<\/b>Collected replacement square towel rail valves and attended site. Drained down heating to install new valves but due to different centre measurements, extensions were also required. Completed work and re-filled and vented system. 3hrs labour plus parts, total 186.80 ex vat.<\/p>

04\/07\/2025 15:38 (michael)<\/b>Need to order dishwasher part.<\/p>

11\/07\/2025 10:48 (jane)<\/b>Dishwasher cap on order - expected delivery date 16th July <\/p>

18\/07\/2025 11:55 (jane)<\/b>Chased part for the dishwasher <\/p>

18\/07\/2025 13:39 (jane)<\/b>Dishwasher cap arriving on Monday 21st July <\/p>

21\/07\/2025 15:02 (carly)<\/b>Access requested Thursday 24th July at 12pm.<\/p>

21\/07\/2025 15:21 (carly)<\/b>Access confirmed for Thursday 24th July, please proceed with keys.<\/p>

24\/07\/2025 10:03 (jane)<\/b>Keys for access for today <\/p>

24\/07\/2025 15:56 (iain)<\/b>Dishwasher salt cap. Wrong part. Model no. taken and passed to office. S58T40XOGB.<\/p>

25\/07\/2025 09:17 (jane)<\/b>Sent an email to Repair Aid to see if they are able to source <\/p>

04\/08\/2025 13:52 (jane)<\/b>Arranging to Repair Aid to attend to source the cap <\/p>

06\/08\/2025 15:02 (jane)<\/b>Dishwasher cap on order with Repair Aid <\/p>

12\/08\/2025 10:49 (jane)<\/b>We have received the dishwasher salt cap, to enter with keys for access <\/p>

14\/08\/2025 18:23 (roy)<\/b>Replaced dishwasher cap<\/p>

15\/08\/2025 11:01 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2025 14:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/12\/2025 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64818","activity_ticket_id":"60025","ticket_reference":"HDT61110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer Dryer not functioning.","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/07\/25","activity_end":"2025-07-04 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74197","activity_notes":"Washer Dryer not functioning.","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 10:52 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 13:21 (carly)<\/b>Repair Aid requested access for Wednesday 2nd July 8am-2pm.<\/p>

30\/06\/2025 13:48 (carly)<\/b>Access confirmed for Wednesday 2nd July.<\/p>

01\/07\/2025 14:12 (carly)<\/b>Tenant has requested for this to be moved to Friday 4th July.Awaiting confirmation from repair aid.<\/p>

01\/07\/2025 15:10 (carly)<\/b>Repair Aid confirmed for Friday 4th July.<\/p>

04\/07\/2025 14:31 (carly)<\/b>Repair due to arrive 12-6pm.<\/p>

04\/07\/2025 16:42 (roy)<\/b>With Repair Aid<\/p>

10\/07\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64819","activity_ticket_id":"60043","ticket_reference":"HDT61128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Aircon leaking - 3rd Floor.","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/25","activity_end":"2025-07-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74198","activity_notes":"Aircon leaking - 3rd Floor.","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 16:00 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 06:55 (alan)<\/b>Look at air-conditioning in 3rd floor Office leaking, Found condense pumped to be faulty.Overhaul condense pump and left Work in temporary whilst replacement condense pump is ordered<\/p>

11\/07\/2025 11:50 (jane)<\/b>Pump on order - 7 day lead-time <\/p>

17\/07\/2025 14:18 (alan)<\/b>Replace condense pump to 3rd floor air-conditioning<\/p>

17\/07\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64820","activity_ticket_id":"60043","ticket_reference":"HDT61128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Aircon leaking - 3rd Floor.","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/25","activity_end":"2025-07-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74199","activity_notes":"Aircon leaking - 3rd Floor.","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2025 16:00 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 06:55 (alan)<\/b>Look at air-conditioning in 3rd floor Office leaking, Found condense pumped to be faulty.Overhaul condense pump and left Work in temporary whilst replacement condense pump is ordered<\/p>

11\/07\/2025 11:50 (jane)<\/b>Pump on order - 7 day lead-time <\/p>

17\/07\/2025 14:18 (alan)<\/b>Replace condense pump to 3rd floor air-conditioning<\/p>

17\/07\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64820","activity_ticket_id":"60043","ticket_reference":"HDT61128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Aircon leaking - 3rd Floor.","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/07\/25","activity_end":"2025-07-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74200","activity_notes":"Aircon leaking - 3rd Floor.","activity_timesheet":null,"ticket_notes_combined":"

01\/07\/2025 16:00 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 06:55 (alan)<\/b>Look at air-conditioning in 3rd floor Office leaking, Found condense pumped to be faulty.Overhaul condense pump and left Work in temporary whilst replacement condense pump is ordered<\/p>

11\/07\/2025 11:50 (jane)<\/b>Pump on order - 7 day lead-time <\/p>

17\/07\/2025 14:18 (alan)<\/b>Replace condense pump to 3rd floor air-conditioning<\/p>

17\/07\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64822","activity_ticket_id":"60044","ticket_reference":"HDT61129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Part of the office door frame is falling off.","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_id":"2980","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/07\/25","activity_end":"2025-07-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74201","activity_notes":"Part of the office door frame is falling off.Also, can the engineer also check the front door from the street as it is not closing properly. I'm not sure if anything can be done to improve it as many contractors inc. Reddan have looked at it previously. But if they can have a tweak that would be great.","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 16:08 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 16:10 (carly)<\/b>Please ask for Sarah Jacobs.<\/p>

02\/07\/2025 12:01 (travis)<\/b>Attended and found 15mm smoke\/fire seals had come away from office door frame,Refitted seals with construction adhesive,Overhaul of door , lubrication to hinges,closer and lock keep.Inspected main door closing operation and recommend a new floor mounted door closer.<\/p>

04\/07\/2025 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64823","activity_ticket_id":"59891","ticket_reference":"HDT60976","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17015 - Investigation works of external lighting ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/25","activity_end":"2025-07-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74202","activity_notes":"Investigation works of external lighting ","activity_timesheet":"2","ticket_notes_combined":"

12\/06\/2025 13:33 (jane)<\/b>Note from client :proceed with attached Quote ASAP, if this could be done quickly it would be greatly appreciated.<\/p>

30\/06\/2025 07:02 (alan)<\/b>Investigate outside lights not working <\/p>

02\/07\/2025 14:23 (roy)<\/b>With Alan<\/p>

11\/07\/2025 12:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64824","activity_ticket_id":"60024","ticket_reference":"HDT61109","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17054 - Removal of planters - Lynne Henderson's budget","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Old Brewers' Yard","cs_id":"3141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/07\/25","activity_end":"2025-07-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74203","activity_notes":"Removal of planters ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 10:30 (carly)<\/b>Access requested for Wednesday 2nd July.<\/p>

30\/06\/2025 16:41 (carly)<\/b>Access confirmed for Wednesday 2nd July at 9am.<\/p>

02\/07\/2025 09:45 (travis)<\/b>Attended and emptied one large planter of soil into rubble sacks, transferred along with large planter to van ready for disposal.One more planter to remove tomorrow due to parking and space in the van.<\/p>

02\/07\/2025 16:24 (iain)<\/b>Remove planters.<\/p>

03\/07\/2025 09:22 (travis)<\/b>Planter removal\/disposal.<\/p>

03\/07\/2025 09:50 (iain)<\/b>Removal of planters.<\/p>

04\/07\/2025 16:24 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2025 10:58 (jane)<\/b>Lynne Henderson's budget<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64825","activity_ticket_id":"60045","ticket_reference":"HDT61130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove lock in guest cupboard.","ticket_address_1":"5 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"5 Gerrard Street","cs_id":"361","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PF","ticket_client_site":"361","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/25","activity_end":"2025-07-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74204","activity_notes":"Remove lock in guest cupboard.","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2025 10:00 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 10:00 (carly)<\/b>Roy is aware and attending now.<\/p>

02\/07\/2025 10:05 (carly)<\/b>Works no longer required as per Lilian.Roy is aware.<\/p>

02\/07\/2025 14:23 (roy)<\/b>Job cancelled by Lillian Lillian used another keyAll ok<\/p>

04\/07\/2025 16:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64826","activity_ticket_id":"60047","ticket_reference":"HDT61132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wobbly tap.","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/25","activity_end":"2025-08-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74205","activity_notes":"Wobbly tap.","activity_timesheet":null,"ticket_notes_combined":"

02\/07\/2025 10:28 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 10:50 (carly)<\/b>Awaiting further instructions on when we can gain access.<\/p>

18\/07\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64827","activity_ticket_id":"60046","ticket_reference":"HDT61131","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17038 - Third Floor Gents toilet repairs ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/25","activity_end":"2025-07-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74206","activity_notes":"Third Floor Gents toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2025 10:45 (carly)<\/b>Access requested for Thursday 3rd July at 9am.<\/p>

02\/07\/2025 11:07 (carly)<\/b>Access confirmed for Thursday 3rd July.<\/p>

11\/07\/2025 14:19 (jane)<\/b>M Keenan ordering parts <\/p>

16\/07\/2025 12:42 (carly)<\/b>Parts now in.Access requested for Monday 21st July at 7am. Please inform John Lee Thompson will attending.<\/p>

16\/07\/2025 13:01 (carly)<\/b>Access confirmed for Monday 21st July.<\/p>

21\/07\/2025 13:11 (michaelk)<\/b>Attended site to carry out quoted work replacing the inlet valve, syphon and pneumatic controls to syphon. Completed work 302 ex vat.We also carried out the additional work to open up the ply enclosure. 2hrs labour 105<\/p>

22\/07\/2025 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64828","activity_ticket_id":"60048","ticket_reference":"HDT61133","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/17056 - Full redecoration.","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/07\/25","activity_end":"2025-07-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74207","activity_notes":"Full redecoration.","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2025 09:21 (jack)<\/b>Done<\/p>

07\/07\/2025 17:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64829","activity_ticket_id":"60049","ticket_reference":"HDT61134","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor disabled toilet - far wall\/sink blocked.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/07\/25","activity_end":"2025-07-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74208","activity_notes":"3rd floor disabled toilet - far wall\/sink blocked.","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2025 11:29 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 11:29 (carly)<\/b>Roy is aware and attending.<\/p>

02\/07\/2025 14:21 (roy)<\/b>Unblocked sinks.Removed traps and cleaned outTested all ol<\/p>

05\/07\/2025 13:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64830","activity_ticket_id":"60050","ticket_reference":"HDT61135","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Water leak under sink.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/07\/25","activity_end":"2025-07-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74209","activity_notes":"Water leak under sink.","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2025 11:34 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 11:37 (carly)<\/b>Mike K is aware and attending today.<\/p>

03\/07\/2025 06:28 (michaelk)<\/b>Attended site to investigate reported leak. The waste fitting to a catering sink was found leaking. A replacement catering waste has been ordered. 1hr labour 55<\/p>

07\/07\/2025 07:23 (michaelk)<\/b>Attended site to replace the catering waste previously reported. Cut out old waste and replaced with new, testing for tightness on completion. 2hrs labour plus parts, total 142.40 ex var.<\/p>

07\/07\/2025 18:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64831","activity_ticket_id":"60051","ticket_reference":"HDT61136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights in the communal areas.","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/25","activity_end":"2025-07-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74210","activity_notes":" Lights in the communal areas.Tenants reported that issue with lights in the communal areas the lights keep switching off randomly when we go up and down the stairsI just came down and back up in darkness and only past the first floor the light switched back on but then it switched off again","activity_timesheet":"2","ticket_notes_combined":"

02\/07\/2025 12:10 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 12:11 (carly)<\/b>Access confirmed for Thursday 3rd July.<\/p>

04\/07\/2025 12:00 (alan)<\/b>Test thought lighting circuits which keeps switching of as tenant goes down stairs Reset up all movement sensors, test and leave working <\/p>

04\/07\/2025 15:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64832","activity_ticket_id":"60024","ticket_reference":"HDT61109","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17054 - Removal of planters - Lynne Henderson's budget","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Old Brewers' Yard","cs_id":"3141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/07\/25","activity_end":"2025-07-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74211","activity_notes":"Removal of planters ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 10:30 (carly)<\/b>Access requested for Wednesday 2nd July.<\/p>

30\/06\/2025 16:41 (carly)<\/b>Access confirmed for Wednesday 2nd July at 9am.<\/p>

02\/07\/2025 09:45 (travis)<\/b>Attended and emptied one large planter of soil into rubble sacks, transferred along with large planter to van ready for disposal.One more planter to remove tomorrow due to parking and space in the van.<\/p>

02\/07\/2025 16:24 (iain)<\/b>Remove planters.<\/p>

03\/07\/2025 09:22 (travis)<\/b>Planter removal\/disposal.<\/p>

03\/07\/2025 09:50 (iain)<\/b>Removal of planters.<\/p>

04\/07\/2025 16:24 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2025 10:58 (jane)<\/b>Lynne Henderson's budget<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64833","activity_ticket_id":"60024","ticket_reference":"HDT61109","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17054 - Removal of planters - Lynne Henderson's budget","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Old Brewers' Yard","cs_id":"3141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/07\/25","activity_end":"2025-07-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74212","activity_notes":"Removal of planters ","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 10:30 (carly)<\/b>Access requested for Wednesday 2nd July.<\/p>

30\/06\/2025 16:41 (carly)<\/b>Access confirmed for Wednesday 2nd July at 9am.<\/p>

02\/07\/2025 09:45 (travis)<\/b>Attended and emptied one large planter of soil into rubble sacks, transferred along with large planter to van ready for disposal.One more planter to remove tomorrow due to parking and space in the van.<\/p>

02\/07\/2025 16:24 (iain)<\/b>Remove planters.<\/p>

03\/07\/2025 09:22 (travis)<\/b>Planter removal\/disposal.<\/p>

03\/07\/2025 09:50 (iain)<\/b>Removal of planters.<\/p>

04\/07\/2025 16:24 (michael)<\/b>(Ticket Closed)<\/p>

12\/07\/2025 10:58 (jane)<\/b>Lynne Henderson's budget<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64834","activity_ticket_id":"59874","ticket_reference":"HDT60959","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17024 - Replacement blinds ","ticket_address_1":"Flat 2.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.2","cs_id":"1195","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/25","activity_end":"2025-07-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74213","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 11:00 (jane)<\/b>Blinds on order anticipated dispatch dates 01\/07\/2025 - 2No x privacy blinds and 07\/07\/2025 - double roller blind <\/p>

27\/06\/2025 10:38 (carly)<\/b>Access requested for Wednesday 2nd July.<\/p>

30\/06\/2025 14:48 (carly)<\/b>Access confirmed for Wednesday 2nd July at 12pm.Tenant will be home to provide access.<\/p>

01\/07\/2025 09:53 (carly)<\/b>As per client this has now been rescheduled to Thursday 3rd July 12pm.<\/p>

04\/07\/2025 09:34 (carly)<\/b>Access now requested for Monday 7th July at 9am.<\/p>

04\/07\/2025 09:53 (carly)<\/b>Lilian has requested 12pm, awaiting final confirmation from tenant.<\/p>

04\/07\/2025 15:32 (carly)<\/b>Confirmed for Monday 7th July at 12pm.The tenant can provide access but please bring along keys in case he has to leave the Flat.<\/p>

07\/07\/2025 09:35 (carly)<\/b>Please use keys for access.<\/p>

07\/07\/2025 15:35 (travis)<\/b>Fitting of x3 blinds in living room and bedroom.<\/p>

07\/07\/2025 17:56 (michael)<\/b>(Ticket Closed)<\/p>

08\/07\/2025 07:37 (iain)<\/b>Replacement blinds and refixed tile in shower cubicle.<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64835","activity_ticket_id":"60052","ticket_reference":"HDT61137","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replace faulty sockets - 1st Floor.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/25","activity_end":"2025-07-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74214","activity_notes":"Replace faulty sockets - 1st Floor.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 11:09 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 11:57 (alan)<\/b>Replace 2 faulty sockets rear of 1st floor and refix trucking lid <\/p>

04\/07\/2025 15:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64836","activity_ticket_id":"60053","ticket_reference":"HDT61138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown lamps - Common parts.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/25","activity_end":"2025-07-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74215","activity_notes":"Blown lamps - Common parts.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 11:45 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 11:58 (alan)<\/b>Replace 4 blown lamps in common parts <\/p>

04\/07\/2025 15:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64837","activity_ticket_id":"60054","ticket_reference":"HDT61139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown lamps - Common parts.","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/07\/25","activity_end":"2025-07-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74216","activity_notes":"Blown lamps - Common parts.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 11:50 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 11:58 (alan)<\/b>Replace blown lamp in common parts <\/p>

04\/07\/2025 15:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64838","activity_ticket_id":"60055","ticket_reference":"HDT61140","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Faulty socket in kitchen.","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/25","activity_end":"2025-07-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74217","activity_notes":"Faulty socket in kitchen.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 11:58 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 12:05 (carly)<\/b>Access requested for Friday 4th July at 8am.<\/p>

03\/07\/2025 13:09 (carly)<\/b>Access confirmed for Friday 4th July.Awaiting confirmation of who will be meeting you onsite.<\/p>

03\/07\/2025 16:43 (carly)<\/b>Just tell the engineer to go through the front door, it will probably be locked but our pasta Chef, Corina, will be there and open the door. First manager will be in at 9AM, his name is Guillermo. Here's his mobile in case you need to contact him 7704255621.<\/p>

04\/07\/2025 11:54 (alan)<\/b>Replace faulty IP65 rated single show for fryer and replace plug on fryer <\/p>

04\/07\/2025 15:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64839","activity_ticket_id":"60056","ticket_reference":"HDT61141","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To build the benches which are at the back of 6-7 Mercer Walk and dispose of the palette.","ticket_address_1":"6-7 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"6-7 Mercer Walk","cs_id":"2899","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/07\/25","activity_end":"2025-07-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74218","activity_notes":"To build the benches which are at the back of 6-7 Mercer Walk and dispose of the palette.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 13:24 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 15:42 (carly)<\/b>Confirmed for Friday 4th July.<\/p>

04\/07\/2025 09:24 (travis)<\/b>Attended and made up the two wrought iron double benches,Left in secure courtyard,All rubbish and pallets removed.<\/p>

04\/07\/2025 16:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64840","activity_ticket_id":"60057","ticket_reference":"HDT61142","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Be in attendance for track and trace testing.","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/25","activity_end":"2025-07-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74219","activity_notes":"Be in attendance for track and trace testing.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 14:08 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 11:35 (carly)<\/b>This is now on hold.<\/p>

10\/07\/2025 11:17 (jane)<\/b>Advised client we will be on site for two days, 28th and 29th July <\/p>

29\/07\/2025 12:11 (alan)<\/b>Supply access<\/p>

31\/07\/2025 13:05 (alan)<\/b>Suppply access<\/p>

31\/07\/2025 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64841","activity_ticket_id":"60058","ticket_reference":"HDT61143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue with Low pressure.","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/25","activity_end":"2025-07-16 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74220","activity_notes":"Boiler issue with Low pressure.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 14:13 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 14:16 (carly)<\/b>Mike aware and attending this afternoon.<\/p>

03\/07\/2025 14:17 (carly)<\/b>Tenant home to provide access.<\/p>

04\/07\/2025 08:25 (michaelk)<\/b>Attended site to investigate low pressure fault. The f75 sensor requires changing, which has been ordered. 1hr labour 55<\/p>

14\/07\/2025 10:47 (michaelk)<\/b>Attended site to drain down the boiler and to replace the f75 flow sensor. Completed the work, vented and left fully operational. 2hrs labour plus parts, total 143.75 ex vat.<\/p>

14\/07\/2025 16:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64842","activity_ticket_id":"60059","ticket_reference":"HDT61144","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Padlock issues.","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/07\/25","activity_end":"2025-07-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74221","activity_notes":"Padlock issues.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 14:23 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 14:24 (carly)<\/b>Roy is aware and attending now.<\/p>

04\/07\/2025 08:35 (roy)<\/b>Fit stronger hasp and staple with combination padlocks.Code 2121<\/p>

04\/07\/2025 16:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64843","activity_ticket_id":"60060","ticket_reference":"HDT61145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with Shower controller.","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/07\/25","activity_end":"2025-07-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74222","activity_notes":"Issue with Shower controller.","activity_timesheet":null,"ticket_notes_combined":"

03\/07\/2025 14:50 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 14:51 (carly)<\/b>Access confirmed for 8am Friday 4th July.<\/p>

03\/07\/2025 16:10 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

11\/07\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64844","activity_ticket_id":"60061","ticket_reference":"HDT61146","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/25","activity_end":"2025-07-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74223","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 15:08 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 15:10 (carly)<\/b>Access requested for Friday 4th July AM.<\/p>

03\/07\/2025 15:44 (carly)<\/b>Access confirmed for Friday 4th July.<\/p>

07\/07\/2025 13:26 (alan)<\/b>PAT test<\/p>

07\/07\/2025 17:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64845","activity_ticket_id":"60062","ticket_reference":"HDT61147","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/25","activity_end":"2025-07-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74224","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 15:11 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 15:12 (carly)<\/b>Access requested for Friday 4th July am.<\/p>

03\/07\/2025 15:45 (carly)<\/b>Access confirmed for Friday 4th July.<\/p>

07\/07\/2025 12:32 (alan)<\/b>PAT test <\/p>

07\/07\/2025 17:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64846","activity_ticket_id":"60063","ticket_reference":"HDT61148","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/07\/25","activity_end":"2025-07-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74225","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 15:14 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 15:15 (carly)<\/b>Access requested for Monday 7th July am.<\/p>

03\/07\/2025 15:45 (carly)<\/b>Access confirmed for Monday 7th July.<\/p>

07\/07\/2025 13:27 (alan)<\/b>PAT testing <\/p>

07\/07\/2025 17:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64847","activity_ticket_id":"60064","ticket_reference":"HDT61149","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"Mercer Walk - Basement ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Mercer Walk - Basement ","cs_id":"2902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/25","activity_end":"2025-07-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74226","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 15:17 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 15:19 (carly)<\/b>Access requested for Friday 4th July.<\/p>

03\/07\/2025 15:45 (carly)<\/b>Access confirmed for Friday 4th July.<\/p>

04\/07\/2025 11:55 (alan)<\/b>PAT test<\/p>

04\/07\/2025 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64848","activity_ticket_id":"60065","ticket_reference":"HDT61150","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/17058 - Water damage repairs","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"04\/08\/25","activity_end":"2025-08-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74227","activity_notes":"Water damage redecoration repairs","activity_timesheet":"2","ticket_notes_combined":"

03\/07\/2025 16:00 (carly)<\/b>Access requested for Tuesday 8th July.<\/p>

04\/07\/2025 11:47 (carly)<\/b>Tenant unable to do 8th July.Access now requested for Monday 4th August.<\/p>

04\/07\/2025 14:55 (carly)<\/b>Access confirmed for Monday 4th August, please use keys for access.<\/p>

05\/08\/2025 16:22 (jack)<\/b>Done<\/p>

05\/08\/2025 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64849","activity_ticket_id":"60066","ticket_reference":"HDT61151","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st Floor toilet, door catching on smoke alarm.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/07\/25","activity_end":"2025-07-04 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74228","activity_notes":"1st Floor toilet, door catching on smoke alarm.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2025 10:30 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 10:31 (carly)<\/b>Alan has already attended site and fixed the issue.<\/p>

04\/07\/2025 11:56 (alan)<\/b>Adjust and refix door close to 1st floor wc which was catching on smoke alarm in wcCheck all other wc door closers <\/p>

04\/07\/2025 15:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64850","activity_ticket_id":"60067","ticket_reference":"HDT61152","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"KPF | 2nd floor - electrical\/floor power & data box under desk.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/25","activity_end":"2025-07-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74229","activity_notes":"KPF | 2nd floor - electrical\/floor power & data box under desk.","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2025 13:37 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 13:38 (carly)<\/b>Waiting for confirmation from Alan.<\/p>

11\/07\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64851","activity_ticket_id":"60068","ticket_reference":"HDT61153","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Basement disabled toilet hand basin tap.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/25","activity_end":"2025-07-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74230","activity_notes":"Basement disabled toilet hand basin tap.Fine spray of water leaking to one side of aerator of Tap suggest limescale build up. Think it needs removing, cleaned, and adjusted to fix the issue.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2025 15:14 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 15:33 (carly)<\/b>Confirmed for Monday 7th July.<\/p>

07\/07\/2025 09:26 (travis)<\/b>Attended and found basin tap to be spurting water from outlet filter ,Removed filter and soaked in limescale remover whilst I left property and purchased ptfe tape,Returned and cleaned away all traces of limescale to tap and filter,Refitted filter using ptfe tape to thread and tested.All working satisfactory.<\/p>

07\/07\/2025 18:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64852","activity_ticket_id":"60038","ticket_reference":"HDT61123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported issue","ticket_address_1":"Flat 1a","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1a","cs_id":"2639","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"2639","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/08\/25","activity_end":"2025-08-29 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74231","activity_notes":"Reported issueLeak from the towel rail Damaged wall?? In the bathroom.. Not clearMissing part from dishwasher","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 10:20 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 10:20 (carly)<\/b>Access requested for this afternoon Tuesday 1st July.<\/p>

01\/07\/2025 12:57 (carly)<\/b>Access confirmed for this afternoon.Please proceed with keys.<\/p>

01\/07\/2025 15:29 (carly)<\/b>Access requested for Mike K on Wednesday 2nd July at 11am.<\/p>

01\/07\/2025 15:41 (carly)<\/b>Access confirmed for Wednesday 2nd July.Please proceed with keys.<\/p>

02\/07\/2025 16:30 (iain)<\/b>Repair made to bathroom door.Details passed to office for replacement dishwasher salt cap.Towel rail valves tightened but informed office replacements required.<\/p>

03\/07\/2025 06:33 (michaelk)<\/b>Collected replacement square towel rail valves and attended site. Drained down heating to install new valves but due to different centre measurements, extensions were also required. Completed work and re-filled and vented system. 3hrs labour plus parts, total 186.80 ex vat.<\/p>

04\/07\/2025 15:38 (michael)<\/b>Need to order dishwasher part.<\/p>

11\/07\/2025 10:48 (jane)<\/b>Dishwasher cap on order - expected delivery date 16th July <\/p>

18\/07\/2025 11:55 (jane)<\/b>Chased part for the dishwasher <\/p>

18\/07\/2025 13:39 (jane)<\/b>Dishwasher cap arriving on Monday 21st July <\/p>

21\/07\/2025 15:02 (carly)<\/b>Access requested Thursday 24th July at 12pm.<\/p>

21\/07\/2025 15:21 (carly)<\/b>Access confirmed for Thursday 24th July, please proceed with keys.<\/p>

24\/07\/2025 10:03 (jane)<\/b>Keys for access for today <\/p>

24\/07\/2025 15:56 (iain)<\/b>Dishwasher salt cap. Wrong part. Model no. taken and passed to office. S58T40XOGB.<\/p>

25\/07\/2025 09:17 (jane)<\/b>Sent an email to Repair Aid to see if they are able to source <\/p>

04\/08\/2025 13:52 (jane)<\/b>Arranging to Repair Aid to attend to source the cap <\/p>

06\/08\/2025 15:02 (jane)<\/b>Dishwasher cap on order with Repair Aid <\/p>

12\/08\/2025 10:49 (jane)<\/b>We have received the dishwasher salt cap, to enter with keys for access <\/p>

14\/08\/2025 18:23 (roy)<\/b>Replaced dishwasher cap<\/p>

15\/08\/2025 11:01 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2025 14:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/12\/2025 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64853","activity_ticket_id":"60069","ticket_reference":"HDT61154","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement CO2 alarm","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/07\/25","activity_end":"2025-07-04 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74232","activity_notes":"Replacement CO2 alarm","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2025 15:45 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64854","activity_ticket_id":"60070","ticket_reference":"HDT61155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Hanging Sign.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/25","activity_end":"2025-07-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74233","activity_notes":" Hanging Sign.the signage arm re-secured at the above property. It is for the Chinese Information Centre. I understand the building is listed, but we would just be looking at re-securing it and not changing anything.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2025 16:07 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 16:17 (carly)<\/b>Confirmed for Tuesday 8th July.<\/p>

08\/07\/2025 10:13 (nick)<\/b>Travis has all details.<\/p>

08\/07\/2025 10:35 (travis)<\/b>Attended above property with colleague and set up double ladders to access high level signage bracket\/gallows,Found all wall mounted plate bolts to be loose, tightened up all fixing bolts and checked all fittings to swinging signage (all now secure).<\/p>

08\/07\/2025 10:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64855","activity_ticket_id":"60070","ticket_reference":"HDT61155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Hanging Sign.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/07\/25","activity_end":"2025-07-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74234","activity_notes":" Hanging Sign.the signage arm re-secured at the above property. It is for the Chinese Information Centre. I understand the building is listed, but we would just be looking at re-securing it and not changing anything.","activity_timesheet":"2","ticket_notes_combined":"

04\/07\/2025 16:07 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 16:17 (carly)<\/b>Confirmed for Tuesday 8th July.<\/p>

08\/07\/2025 10:13 (nick)<\/b>Travis has all details.<\/p>

08\/07\/2025 10:35 (travis)<\/b>Attended above property with colleague and set up double ladders to access high level signage bracket\/gallows,Found all wall mounted plate bolts to be loose, tightened up all fixing bolts and checked all fittings to swinging signage (all now secure).<\/p>

08\/07\/2025 10:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64856","activity_ticket_id":"60071","ticket_reference":"HDT61156","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 9th and Thursday 10th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/07\/25","activity_end":"2025-07-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74235","activity_notes":"Handyman Services for Wednesday 9th and Thursday 10th July","activity_timesheet":null,"ticket_notes_combined":"

04\/07\/2025 16:56 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 10:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64857","activity_ticket_id":"60037","ticket_reference":"HDT61122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Clear the following items from the external escape routes to improve access and reduce the potential for trips:1. Ladder on escape route between the restaurants.2. The dry powder extinguisher on the restaurant common escape route should be discarded. ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/07\/25","activity_end":"2025-07-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74236","activity_notes":"Clear the following items from the external escape routes to improve access and reduce the potential for trips:1. Ladder on escape route between the restaurants.2. The dry powder extinguisher on the restaurant common escape route should be discarded. The general standard of housekeeping in some areas of the property was in need of improvement.","activity_timesheet":"2","ticket_notes_combined":"

30\/06\/2025 15:57 (System)<\/b>Ticket Created<\/p>

07\/07\/2025 10:47 (travis)<\/b>Attended fire escape route areas and cleared away redundant ladders and extinguisher,Disposal of unwanted items to be taken to office for disposal.<\/p>

07\/07\/2025 17:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64858","activity_ticket_id":"60072","ticket_reference":"HDT61157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/25","activity_end":"2025-07-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74237","activity_notes":"Gas Inspection due.","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2025 13:20 (System)<\/b>Ticket Created<\/p>

07\/07\/2025 13:26 (carly)<\/b>Access requested for Tuesday 8th July am.<\/p>

07\/07\/2025 13:59 (carly)<\/b>Access confirmed for Tuesday 8th July.Please use keys.<\/p>

09\/07\/2025 06:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/07\/2025 09:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64859","activity_ticket_id":"60073","ticket_reference":"HDT61158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" The key will not go all the way in the main entrance door second lock down and tenants are unable to get into the building.","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/07\/25","activity_end":"2025-07-07 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74238","activity_notes":" The key will not go all the way in the main entrance door second lock down and tenants are unable to get into the building.","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2025 14:19 (System)<\/b>Ticket Created<\/p>

07\/07\/2025 14:20 (carly)<\/b>Requested by Shannon Mulgrew.<\/p>

07\/07\/2025 15:11 (roy)<\/b>Ease and adjusted lockAll ok<\/p>

07\/07\/2025 17:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64860","activity_ticket_id":"60074","ticket_reference":"HDT61159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issue ","ticket_address_1":"Flat 1","ticket_address_2":"43a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 1","cs_id":"1037","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/07\/25","activity_end":"2025-07-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74239","activity_notes":"Hot water issue.Faulty boiler.","activity_timesheet":"2","ticket_notes_combined":"

07\/07\/2025 16:39 (System)<\/b>Ticket Created<\/p>

07\/07\/2025 16:40 (carly)<\/b>Access requested for Tuesday 8th July am.<\/p>

09\/07\/2025 06:50 (michaelk)<\/b>Attended site to investigate boiler fault. The boiler has been shut down due to being in a dangerous condition. A quote to replace has been forwarded. 2hrs labour 105<\/p>

09\/07\/2025 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64861","activity_ticket_id":"60075","ticket_reference":"HDT61160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet has stopped flushing.","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/25","activity_end":"2025-07-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74240","activity_notes":"Toilet has stopped flushing.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2025 13:11 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 13:12 (carly)<\/b>Requested by Shannon Mulgrew.The tenant is home if the engineer just buzzes she will let them up <\/p>

08\/07\/2025 14:27 (roy)<\/b>Removed top to access siphon.Tube had come off the nipple but this was at the bottom, Newry ones the nipple is at the top.Push button keeps falling apart and had to remove and refix.If problem continues then may need new siphon and push buttons.Te.nant tried and all ok<\/p>

08\/07\/2025 17:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64862","activity_ticket_id":"60078","ticket_reference":"HDT61163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3rd Floor, 13A Macclesfield Street - leak in toilet ceiling","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/07\/25","activity_end":"2025-07-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74241","activity_notes":"3rd Floor, 13A Macclesfield Street - leak in toilet ceiling.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2025 13:42 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 13:55 (carly)<\/b>The toilet is in common area. I have asked the tenant to leave the door unlocked.Entry via front door - may need a fob from Security.<\/p>

08\/07\/2025 15:08 (travis)<\/b>Attended above property with keys and gained access to the main roof via top floor office,Found outlet gully blocked with debris causing rainwater to divert from gully to beneath leadwork causing the leak in the top floor toilets.Cleared gully of all rubbish,swept and disposed off rubbish and old building materials.<\/p>

08\/07\/2025 17:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64863","activity_ticket_id":"60076","ticket_reference":"HDT61161","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/17060 - Installation of MVHR","ticket_address_1":"Flat 303, 3 Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 303, 3 Mercer Walk ","cs_id":"3132","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/25","activity_end":"2025-08-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74242","activity_notes":"Installation of MVHR","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2025 14:20 (carly)<\/b>Jane to order parts.<\/p>

16\/07\/2025 16:50 (jane)<\/b>Placed an order for the MVHR unit, awaiting a lead-time <\/p>

17\/07\/2025 13:05 (jane)<\/b>MVHR unit delivery date 23rd July <\/p>

29\/07\/2025 15:49 (jane)<\/b>Requested access for Wednesday 13th August <\/p>

30\/07\/2025 13:19 (jane)<\/b>Confirmed for Wednesday 13th August, tenant home for access <\/p>

15\/08\/2025 12:46 (alan)<\/b>Quoted works <\/p>

15\/08\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64864","activity_ticket_id":"60077","ticket_reference":"HDT61162","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17040 - Replacement wall mounted MVHR unit ","ticket_address_1":"Flat 101, 6 Mercers Walk","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 101, 6 Mercers Walk","cs_id":"3121","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"3121","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/25","activity_end":"2025-08-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74243","activity_notes":"Replacement wall mounted MVHR unit ","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2025 14:20 (carly)<\/b>Jane to order parts.<\/p>

16\/07\/2025 16:50 (jane)<\/b>Placed an order for the MVHR unit, awaiting a lead-time <\/p>

17\/07\/2025 13:06 (jane)<\/b>MVHR unit delivery date 23rd July <\/p>

29\/07\/2025 15:48 (jane)<\/b>Requested access for Tuesday 12th August <\/p>

30\/07\/2025 13:18 (jane)<\/b>Confirmed for Tuesday 12th August, tenant home for access <\/p>

13\/08\/2025 11:24 (alan)<\/b>Quoted works <\/p>

13\/08\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64865","activity_ticket_id":"60079","ticket_reference":"HDT61164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blind.","ticket_address_1":"Flat 2.3","ticket_address_2":"4 Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.3","cs_id":"317","cs_address_2":"4 Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"317","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/25","activity_end":"2025-07-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74244","activity_notes":"Blind.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2025 14:52 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 13:15 (travis)<\/b>Attended property with keys and removed existing, damaged roller blind and brackets,Fitted new double roller blind with matching brackets in bedroom and tested.<\/p>

16\/07\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64866","activity_ticket_id":"60080","ticket_reference":"HDT61165","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water.","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/07\/25","activity_end":"2025-07-08 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74245","activity_notes":"No hot water.","activity_timesheet":"2","ticket_notes_combined":"

08\/07\/2025 15:06 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 15:10 (carly)<\/b>Collect keys for access but call Lilian on arrival.<\/p>

08\/07\/2025 15:57 (roy)<\/b>Pressure extrlow.Upped pressure, all okChecked for leaks, none found<\/p>

08\/07\/2025 17:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64867","activity_ticket_id":"60081","ticket_reference":"HDT61166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Enabling\/Re-instatement works: ","ticket_address_1":"Ku Bar","ticket_address_2":"30 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AB","cs_address_1":"Ku Bar","cs_id":"3143","cs_address_2":"30 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7AB","ticket_client_site":"3143","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/07\/25","activity_end":"2025-07-14 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74246","activity_notes":"Enabling\/Re-instatement works: MONDAY 14th Opening up boxing on the ground floor bar area where 100mm swan neck pipework can be seen (will send email with images separately) To allow Metcor to carry out there necessary works. Await instruction to carry out re-instatement works provisionally booked for Wednesday morning. Speak to MDR for further information.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 10:13 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 10:18 (travis)<\/b>Removal of downpipe boxing in and temporary covering.<\/p>

16\/07\/2025 10:59 (iain)<\/b>Reinstate boxing and make good.<\/p>

16\/07\/2025 10:59 (iain)<\/b>(Ku Bar 30 Lisle Street) Returning tomorrow am to top coat.<\/p>

17\/07\/2025 11:40 (iain)<\/b>Decoration of boxing in.<\/p>

17\/07\/2025 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64868","activity_ticket_id":"60081","ticket_reference":"HDT61166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Enabling\/Re-instatement works: ","ticket_address_1":"Ku Bar","ticket_address_2":"30 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AB","cs_address_1":"Ku Bar","cs_id":"3143","cs_address_2":"30 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7AB","ticket_client_site":"3143","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/07\/25","activity_end":"2025-07-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74247","activity_notes":"Enabling\/Re-instatement works: ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 10:13 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 10:18 (travis)<\/b>Removal of downpipe boxing in and temporary covering.<\/p>

16\/07\/2025 10:59 (iain)<\/b>Reinstate boxing and make good.<\/p>

16\/07\/2025 10:59 (iain)<\/b>(Ku Bar 30 Lisle Street) Returning tomorrow am to top coat.<\/p>

17\/07\/2025 11:40 (iain)<\/b>Decoration of boxing in.<\/p>

17\/07\/2025 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64869","activity_ticket_id":"59930","ticket_reference":"HDT61015","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install a plaque on the Pineapple studio wall ","ticket_address_1":"Langley Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JH","cs_address_1":"Langley Street","cs_id":"2973","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JH","ticket_client_site":"2973","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/25","activity_end":"2025-07-09 12:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74248","activity_notes":"To install a plaque on the Pineapple studio wallRandall happy to meet Someone on site tomorrow or Monday Tuesday next week to discuss. The is will be charge to Lynne Henderson Budget. ","activity_timesheet":"2","ticket_notes_combined":"

19\/06\/2025 13:52 (System)<\/b>Ticket Created<\/p>

19\/06\/2025 13:53 (jane)<\/b>For Thursday 26th June <\/p>

24\/06\/2025 15:20 (jane)<\/b>Revised date : For 8am on 9th July 2No engineers required <\/p>

24\/06\/2025 15:23 (jane)<\/b>Iain has inspected with Randall and has attached plans etc of where the plaque need to be fitted Revised date : For 8am on 9th July 2No engineers required<\/p>

08\/07\/2025 11:02 (carly)<\/b>Email sent 8th July to see if still needed and if we are able to attend Wednesday 9th July.<\/p>

08\/07\/2025 13:18 (carly)<\/b>Access confirmed for Wednesday 9th July.Also, please would it possible to arrant o have the ballet barre put out as well tomorrow. Th ballet barre is in Pineapple studio please speak to me for access , this will all come from Lynne budget.<\/p>

09\/07\/2025 09:44 (travis)<\/b>Fitting a building plaque to above property.<\/p>

09\/07\/2025 11:16 (roy)<\/b>Erect Ballet Bar<\/p>

09\/07\/2025 11:23 (iain)<\/b>Fit plaque and assemble bar.<\/p>

09\/07\/2025 14:25 (michael)<\/b>(Ticket Closed)<\/p>

10\/07\/2025 09:19 (jane)<\/b>Coming from Lynne's budget<\/p>","ticket_full_notes_text":"","ticket_created":"19\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64870","activity_ticket_id":"60082","ticket_reference":"HDT61167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose toilet seat and splash back in bathroom plus other works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/25","activity_end":"2025-08-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74249","activity_notes":"Loose toilet seat","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 14:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 07:48 (michaelk)<\/b>Attended site to inspect the toilet. We attempted to repair the seat however a replacement is required. 1hr labour.I have ordered a new durovit seat<\/p>

18\/07\/2025 11:51 (carly)<\/b>To re-book with Mike when he is back.<\/p>

05\/08\/2025 10:35 (carly)<\/b>Access requested Thursday 7th August 1pm.<\/p>

05\/08\/2025 16:01 (jane)<\/b>Confirmed for Thursday 7th August at 1pm - Bring along Flat keys.<\/p>

08\/08\/2025 07:28 (michaelk)<\/b>Attended site tonrwplace the faulty toilet seat with a duravit like for like replacement. 1hr labour plus parts ,total 185 ex vat.<\/p>

08\/08\/2025 10:09 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 14:07 (jane)<\/b>Confirmed for Thursday 14th August at 11am - tenant can provide access <\/p>

12\/08\/2025 07:51 (michaelk)<\/b>The toilet seat has been replaced, however we are waiting for a date to complete the tiles. 1hr labour plus the part. 185<\/p>

13\/08\/2025 14:42 (jane)<\/b>Re-requested access for Thursday 21st August <\/p>

21\/08\/2025 08:55 (jane)<\/b>To advise client on another date <\/p>

27\/08\/2025 16:12 (jane)<\/b>Requested access for Friday morning 29th August at 9am <\/p>

28\/08\/2025 15:08 (jane)<\/b>Tenant home for access Friday morning 29th August <\/p>

29\/08\/2025 11:49 (jane)<\/b>Engineer returning on Monday 1st Sept with plinth <\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works.<\/p>

29\/08\/2025 16:09 (iain)<\/b>(Flat 2 27 Lisle Street ) Returning Monday 9.00am with plinth clips.<\/p>

01\/09\/2025 16:03 (iain)<\/b>Cut down kitchen plinth and refit. Investigate leak.<\/p>

01\/09\/2025 16:04 (iain)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath. - Email Sent<\/b><\/p>

02\/09\/2025 14:19 (jane)<\/b>For 9am Wednesday 3rd September The tenant can provide access<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>Completed splash back to bathroom in flat 2. 2hrs plus parts, total 140 ex vat.<\/p>

03\/09\/2025 16:11 (iain)<\/b>Blocked gaps under bathroom basin.Filled holes in wall behind kitchen units.Investigated water damage to windows.<\/p>

03\/09\/2025 16:14 (iain)<\/b>(Flat 2 27 Lisle Street ) No sign of a leak just damp. Think the windows are too rotten.<\/p>

12\/01\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64871","activity_ticket_id":"60083","ticket_reference":"HDT61168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Defective front door lock","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/07\/25","activity_end":"2025-07-09 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74250","activity_notes":"Defective front door lock:","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 15:11 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 15:54 (roy)<\/b>Removed lock and refixed cylinder.All ok<\/p>

09\/07\/2025 15:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64872","activity_ticket_id":"60084","ticket_reference":"HDT61169","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Leak","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"09\/07\/25","activity_end":"2025-07-09 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74251","activity_notes":"Leak","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 15:16 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 16:45 (jane)<\/b>Returning on Friday 11th July as agreed with Lauren to repair the leak <\/p>

10\/07\/2025 20:31 (michaelk)<\/b>Attended site to investigate reported leak. I've removed the front panels to find an adapted flush pipe, which is the cause. The original leak we repaired was on the inlet valve, leaking down the side of the cistern, (see attatched) unfortunately there was a secondary leak which was not seen at the time of the first repair. I have spoken to Lauren and we have agreed to return tomorrow to resolve. 1hr labour 55<\/p>

11\/07\/2025 08:46 (iain)<\/b>Investigate leak. All accessible toilets inspected, believe it to be disabled toilet. Isolated and Mike Keenan to return.<\/p>

14\/07\/2025 07:57 (michaelk)<\/b>Attended site to remove flush pipe and fittings to re-new with the correct fittings. Completed work and tested thoroughly on completion. 3hrs labour plus parts, total 193.80 ex vat.<\/p>

14\/07\/2025 16:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64874","activity_ticket_id":"59923","ticket_reference":"HDT61008","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17020 - Rear Elevation - New safety rails ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/07\/25","activity_end":"2025-07-14 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74253","activity_notes":"Rear Elevation - New safety rails ","activity_timesheet":"2","ticket_notes_combined":"

18\/06\/2025 16:17 (jane)<\/b>Note from client : I have raised the PO for the safety rail to go up. In regard to the duct repairs I'm just currently trying to find out the ownership of this to find out how we are going to expense for it<\/p>

14\/07\/2025 06:47 (travis)<\/b>Collection of materials,St Anne's.<\/p>

14\/07\/2025 12:49 (travis)<\/b>New key clamp safety hand rail fitted.<\/p>

14\/07\/2025 15:31 (michael)<\/b>(Ticket Closed)<\/p>

14\/07\/2025 16:12 (iain)<\/b>Supplied and fitted safety handrail.<\/p>","ticket_full_notes_text":"","ticket_created":"18\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64875","activity_ticket_id":"60085","ticket_reference":"HDT61170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Roof Leak","ticket_address_1":"32a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QR","cs_address_1":"32a Wardour Street ","cs_id":"3135","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QR","ticket_client_site":"3135","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/07\/25","activity_end":"2025-07-09 17:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74254","activity_notes":"Roof Leak","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 16:06 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 16:18 (travis)<\/b>Attended above property and gained access to the roof,Found the gully and outlet to be fully blocked forcing rainwater under the leadwork flashing.Unblocked outlet and removed all debris from gully and swept through, disposal of rubbish.<\/p>

09\/07\/2025 16:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64876","activity_ticket_id":"59905","ticket_reference":"HDT60990","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17027 - Replacement basin and bath taps ","ticket_address_1":"Flat 1","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/07\/25","activity_end":"2025-07-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74255","activity_notes":"Replacement basin and bath taps ","activity_timesheet":"2","ticket_notes_combined":"

17\/06\/2025 09:46 (carly)<\/b>Mike K to order parts.<\/p>

03\/07\/2025 14:41 (carly)<\/b>Parts arrived.Access requested for Friday 4th July at 9am.<\/p>

04\/07\/2025 13:53 (carly)<\/b>Need to re-book.<\/p>

07\/07\/2025 11:40 (carly)<\/b>Access requested for Friday 11th July at 9am.<\/p>

07\/07\/2025 13:28 (carly)<\/b>Access now requested for Thursday 10th July - pm.<\/p>

08\/07\/2025 10:05 (carly)<\/b>Access confirmed for Thursday 10th July, please use keys for access.<\/p>

11\/07\/2025 08:52 (iain)<\/b>Replacement bath taps and shower hose.<\/p>

14\/07\/2025 17:25 (michaelk)<\/b>Supplied bath mixer to iain to fit. 60 ex vat.Need to replace the basin taps.<\/p>

18\/07\/2025 13:33 (jane)<\/b>To program in when M Keenan returns <\/p>

24\/07\/2025 13:37 (jane)<\/b>Requested access for Monday morning 28th July to fit the basin taps <\/p>

29\/07\/2025 07:37 (michaelk)<\/b>Attended site to replace basin taps. Completed work 2hrs labour plus parts, total 129.80 ex vat.<\/p>

29\/07\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64877","activity_ticket_id":"60086","ticket_reference":"HDT61171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/17062 - Replacement boiler","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1037","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/25","activity_end":"2025-07-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74256","activity_notes":"Replacement boiler","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 10:53 (carly)<\/b>Access requested for Friday 11th July at 8am.<\/p>

10\/07\/2025 11:11 (carly)<\/b>Access confirmed for Friday 11th July.Common parts.<\/p>

14\/07\/2025 07:59 (michaelk)<\/b>Completed boiler installation 2,050 ex vat.<\/p>

14\/07\/2025 15:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64878","activity_ticket_id":"60087","ticket_reference":"HDT61172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electrical Inspection in common parts.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/07\/25","activity_end":"2025-07-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74257","activity_notes":"Electrical Inspection in common parts.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 10:55 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 14:01 (alan)<\/b>Quoted works <\/p>

10\/07\/2025 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64879","activity_ticket_id":"60088","ticket_reference":"HDT61173","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Waste trap is faulty, un-fixable new unit required.","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/07\/25","activity_end":"2025-07-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74258","activity_notes":"Waste trap is faulty, un-fixable new unit required.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 11:14 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 11:16 (carly)<\/b>Awaiting confirmation form Mike K.<\/p>

10\/07\/2025 11:23 (carly)<\/b>Ignore below message, access now requested for Friday 11th July at 9am.<\/p>

10\/07\/2025 13:13 (jane)<\/b>Confirmed for Friday 11th July at 9am- keys but knock first <\/p>

11\/07\/2025 14:15 (iain)<\/b>To make plasterboard repairs in 7 areas, make good, fill and decorate.<\/p>

11\/07\/2025 14:18 (iain)<\/b>Supplied and fitted new chrome trap and pipe to bathroom basin.<\/p>

11\/07\/2025 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64880","activity_ticket_id":"60089","ticket_reference":"HDT61174","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":"Flat 3.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.2","cs_id":"457","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/25","activity_end":"2025-07-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74259","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 11:34 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 11:41 (carly)<\/b>Access requested Tuesday 15th July 9am.<\/p>

15\/07\/2025 09:26 (carly)<\/b>Access confirmed for Tuesday 15th July at 1pm.<\/p>

16\/07\/2025 09:53 (alan)<\/b>Electrical inspection <\/p>

16\/07\/2025 11:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64881","activity_ticket_id":"59607","ticket_reference":"HDT60692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16927 - Replacement timber plinth housing shower tray ","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/08\/25","activity_end":"2025-08-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74260","activity_notes":"Replacement timber plinth housing shower tray ","activity_timesheet":"2","ticket_notes_combined":"

11\/06\/2025 11:32 (jane)<\/b>Requested access for Friday 13th June <\/p>

11\/06\/2025 15:46 (jane)<\/b>Requested access for Wednesday 25th June <\/p>

17\/06\/2025 11:52 (carly)<\/b>Follow up email sent requesting access for Wednesday 25th June.<\/p>

20\/06\/2025 10:14 (jane)<\/b>Waiting on another dates from the client<\/p>

26\/06\/2025 09:46 (jane)<\/b>Chased client for a date <\/p>

27\/06\/2025 12:41 (carly)<\/b>Access confirmed for Thursday 10th July 8am.<\/p>

10\/07\/2025 11:04 (travis)<\/b>Apartment 3.03 is occupied (short term let),So I was asked to carry out works in apartments 2.02 & 3.02.Removed damaged shower plinth boards to both properties, replaced timber behind to achieve correct depth,Fitted new cut to size upvc plinths using construction adhesive, and applied mastic to all edges to prevent water ingress.Cleared rubbish from site and cleaned work areas.<\/p>

15\/07\/2025 10:51 (carly)<\/b>Access requested for Tuesday 29th July at 9am.<\/p>

15\/07\/2025 12:16 (carly)<\/b>Access confirmed for Friday 1st August 11am-3pm.<\/p>

01\/08\/2025 14:18 (travis)<\/b>Removed old rotting timbers to bases of showers and replaced with 10mm plywood,and finished with bull nose upvc,mastic sealed all joints,X1 bathroom,X1 en suite.<\/p>

01\/08\/2025 14:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/05\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64882","activity_ticket_id":"60091","ticket_reference":"HDT61176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/25","activity_end":"2025-07-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74261","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 11:44 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 11:45 (carly)<\/b>Access requested Tuesday 15th July 1pm.<\/p>

15\/07\/2025 09:26 (carly)<\/b>Access confirmed for Friday 18th July at 11am.<\/p>

15\/07\/2025 14:00 (jane)<\/b>For Friday 18th July - 1pm, tenant to give access <\/p>

21\/07\/2025 06:50 (alan)<\/b>Electrical inspection <\/p>

21\/07\/2025 09:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64883","activity_ticket_id":"60092","ticket_reference":"HDT61177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":"Flat 3","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"2485","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2485","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/07\/25","activity_end":"2025-07-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74262","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 11:47 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 11:49 (carly)<\/b>Access requested Wednesday 16th July 9am<\/p>

15\/07\/2025 12:24 (carly)<\/b>Follow up email requesting access sent.<\/p>

15\/07\/2025 13:54 (jane)<\/b>9am with keys - Wednesday 16th July <\/p>

16\/07\/2025 17:14 (michael)<\/b>(Ticket Closed)<\/p>

17\/07\/2025 14:20 (alan)<\/b>Electrical inspection <\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64884","activity_ticket_id":"60093","ticket_reference":"HDT61178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/07\/25","activity_end":"2025-07-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74263","activity_notes":"Fixed Wiring Inspection.This is for 66A Shaftesbury.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 11:53 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 11:55 (carly)<\/b>Access requested for Wednesday 16th July at 11am.<\/p>

15\/07\/2025 12:24 (carly)<\/b>Follow up email requesting access sent.<\/p>

15\/07\/2025 13:54 (jane)<\/b>11am with keys - Wednesday 16th July <\/p>

16\/07\/2025 17:14 (michael)<\/b>(Ticket Closed)<\/p>

17\/07\/2025 14:21 (alan)<\/b>Electrical inspection <\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64885","activity_ticket_id":"60094","ticket_reference":"HDT61179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":"Flat 5","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"690","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"690","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/07\/25","activity_end":"2025-07-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74264","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 11:56 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 11:59 (carly)<\/b>Access requested for Thursday 17th July after 12pm.<\/p>

15\/07\/2025 12:25 (carly)<\/b>Follow up email requesting access sent.<\/p>

15\/07\/2025 13:55 (jane)<\/b> Thursday 17th July - 9am - tenant to give access <\/p>

17\/07\/2025 14:16 (alan)<\/b>Na access Job to be rebooked <\/p>

17\/07\/2025 14:33 (jane)<\/b>Need to re-book another date <\/p>

18\/07\/2025 09:10 (carly)<\/b>Access requested Tuesday 22nd July 9am.<\/p>

18\/07\/2025 10:27 (carly)<\/b>Access confirmed for Tuesday 22nd July, tenant to provide access.<\/p>

22\/07\/2025 13:43 (alan)<\/b>Electrical inspection <\/p>

22\/07\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64886","activity_ticket_id":"60095","ticket_reference":"HDT61180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection. Flat 1, 66a Shaftesbury Avenue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/25","activity_end":"2025-07-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74265","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 12:00 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 12:02 (carly)<\/b>Access requested for Thursday 17th July 2pm.<\/p>

15\/07\/2025 12:25 (carly)<\/b>Follow up email requesting access sent.<\/p>

15\/07\/2025 13:58 (jane)<\/b>12noon - with keys - Thursday 17th July <\/p>

17\/07\/2025 14:16 (alan)<\/b>Electrical inspection <\/p>

17\/07\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64887","activity_ticket_id":"60090","ticket_reference":"HDT61175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/07\/25","activity_end":"2025-07-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74266","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 11:42 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 11:43 (carly)<\/b>Access requested Tuesday 15th July 11am.<\/p>

15\/07\/2025 09:24 (carly)<\/b>Access confirmed for Tuesday 15th July.<\/p>

16\/07\/2025 09:53 (alan)<\/b>Electrical inspection <\/p>

16\/07\/2025 11:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64888","activity_ticket_id":"60096","ticket_reference":"HDT61181","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/17066 - Replacement LED light fittings","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/25","activity_end":"2025-07-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74267","activity_notes":"Replacement LED light fittings","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 12:39 (carly)<\/b>Alan to order parts.Access requested for Monday 14th July 9am.<\/p>

10\/07\/2025 13:14 (jane)<\/b>Confirmed for Monday 14th July 9am, keys for access, but knock first <\/p>

15\/07\/2025 06:59 (alan)<\/b>Quoted works <\/p>

15\/07\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64889","activity_ticket_id":"60097","ticket_reference":"HDT61182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To reinstate blind\/blind beads and take measurements for new blinds to living room and kitchen ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/07\/25","activity_end":"2025-07-10 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74268","activity_notes":"To reinstate blind\/blind beads and take measurements for new blinds to living room and kitchen ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 14:18 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 14:19 (jane)<\/b>Property vacant, new tenant moves in tomorrow <\/p>

11\/07\/2025 08:53 (iain)<\/b>Repair to blind and measure for new.<\/p>

11\/07\/2025 10:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64890","activity_ticket_id":"60098","ticket_reference":"HDT61183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat door lock issues - For today - Call Adriana for access ","ticket_address_1":"Flat 4","ticket_address_2":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"2940","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2940","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/07\/25","activity_end":"2025-07-10 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74269","activity_notes":"Flat door lock issues - For today - Call Adriana for access 07340 565962 ","activity_timesheet":"2","ticket_notes_combined":"

10\/07\/2025 15:02 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 16:53 (roy)<\/b>Could not find anything wrong.Tenant said you can lock from inside but not outside. Everything I tried it it was ok.Used WD40 and sprayed the lock.Tenant tried it and was happy<\/p>

11\/07\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64891","activity_ticket_id":"60084","ticket_reference":"HDT61169","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Leak","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/07\/25","activity_end":"2025-07-11 14:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74270","activity_notes":"Leak","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 15:16 (System)<\/b>Ticket Created<\/p>

10\/07\/2025 16:45 (jane)<\/b>Returning on Friday 11th July as agreed with Lauren to repair the leak <\/p>

10\/07\/2025 20:31 (michaelk)<\/b>Attended site to investigate reported leak. I've removed the front panels to find an adapted flush pipe, which is the cause. The original leak we repaired was on the inlet valve, leaking down the side of the cistern, (see attatched) unfortunately there was a secondary leak which was not seen at the time of the first repair. I have spoken to Lauren and we have agreed to return tomorrow to resolve. 1hr labour 55<\/p>

11\/07\/2025 08:46 (iain)<\/b>Investigate leak. All accessible toilets inspected, believe it to be disabled toilet. Isolated and Mike Keenan to return.<\/p>

14\/07\/2025 07:57 (michaelk)<\/b>Attended site to remove flush pipe and fittings to re-new with the correct fittings. Completed work and tested thoroughly on completion. 3hrs labour plus parts, total 193.80 ex vat.<\/p>

14\/07\/2025 16:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64892","activity_ticket_id":"60099","ticket_reference":"HDT61184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17041 - Internal Signage ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Open","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/01\/26","activity_end":"2026-01-30 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"74271","activity_notes":"Internal Signage ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2025 09:50 (jane)<\/b>Email from client : The business names are 1st Floor: Experimental Worldwide 2nd Floor: Manors Apparel The tenant on the 1st floor did not come back to me with a logo so we will just go ahead and add their business name without, and I have attached the logo for 2nd floor business Manors <\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64893","activity_ticket_id":"60100","ticket_reference":"HDT61185","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 2nd and Thursday 3rd July ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"11\/07\/25","activity_end":"2025-07-11 10:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74272","activity_notes":"Handyman Services for Wednesday 2nd and Thursday 3rd July ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2025 10:31 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64894","activity_ticket_id":"60101","ticket_reference":"HDT61186","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","ticket_address_1":"Flat 3","ticket_address_2":"4 Arne Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"Flat 3","cs_id":"3075","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/07\/25","activity_end":"2025-07-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74273","activity_notes":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2025 10:53 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 12:17 (alan)<\/b>Look at fault on AC Unable to repair fault Air conditioning specialist needed Fault showing as daikin error code u4-01<\/p>

15\/07\/2025 11:15 (jane)<\/b>Requested access for Tuesday 22nd July for the air con company to attend <\/p>

17\/07\/2025 09:08 (jane)<\/b>Air con engineer attending between 11am and 12noon on Tuesday 22nd July <\/p>

17\/07\/2025 10:05 (jane)<\/b>Confirmed for Tuesday 22nd July between 11am and 12noon Roy to collect keys from the 4th floor security office at 120 Long Acre<\/p>

23\/07\/2025 08:03 (roy)<\/b>Unable to get air con going.2 out of 5 working. Fault on electric wiring, break in cable somewhere<\/p>

24\/07\/2025 10:25 (jane)<\/b>Electrician and air con engineer need to return - Requested access for Thursday 31st July Update from Air Con engineer :Engineer Comments: 22\/07\/2025 14:50 - Found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolved<\/p>

28\/07\/2025 10:50 (jane)<\/b>Confirmed for Thursday 31st July at 11am collect keys from our security office at 120 Long Acre for access.<\/p>

31\/07\/2025 13:09 (alan)<\/b>Repair damage connection to AC unit Tested and left in working order<\/p>

31\/07\/2025 14:31 (roy)<\/b>With Alan and Air con All ok<\/p>

04\/08\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64895","activity_ticket_id":"60101","ticket_reference":"HDT61186","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","ticket_address_1":"Flat 3","ticket_address_2":"4 Arne Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"Flat 3","cs_id":"3075","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/07\/25","activity_end":"2025-07-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74274","activity_notes":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2025 10:53 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 12:17 (alan)<\/b>Look at fault on AC Unable to repair fault Air conditioning specialist needed Fault showing as daikin error code u4-01<\/p>

15\/07\/2025 11:15 (jane)<\/b>Requested access for Tuesday 22nd July for the air con company to attend <\/p>

17\/07\/2025 09:08 (jane)<\/b>Air con engineer attending between 11am and 12noon on Tuesday 22nd July <\/p>

17\/07\/2025 10:05 (jane)<\/b>Confirmed for Tuesday 22nd July between 11am and 12noon Roy to collect keys from the 4th floor security office at 120 Long Acre<\/p>

23\/07\/2025 08:03 (roy)<\/b>Unable to get air con going.2 out of 5 working. Fault on electric wiring, break in cable somewhere<\/p>

24\/07\/2025 10:25 (jane)<\/b>Electrician and air con engineer need to return - Requested access for Thursday 31st July Update from Air Con engineer :Engineer Comments: 22\/07\/2025 14:50 - Found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolved<\/p>

28\/07\/2025 10:50 (jane)<\/b>Confirmed for Thursday 31st July at 11am collect keys from our security office at 120 Long Acre for access.<\/p>

31\/07\/2025 13:09 (alan)<\/b>Repair damage connection to AC unit Tested and left in working order<\/p>

31\/07\/2025 14:31 (roy)<\/b>With Alan and Air con All ok<\/p>

04\/08\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64896","activity_ticket_id":"60102","ticket_reference":"HDT61187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Carry out ITC's","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/07\/25","activity_end":"2025-07-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74275","activity_notes":"Carry out ITC's","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2025 12:47 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 15:49 (jane)<\/b>Waiting on client to confirm if the ITCs are required<\/p>

15\/07\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64897","activity_ticket_id":"60103","ticket_reference":"HDT61188","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"MDR\/JH\/17074 - Replacement wireless programmable controls ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/07\/25","activity_end":"2025-07-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74276","activity_notes":"Replacement wireless programmable controls ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2025 13:55 (jane)<\/b>M Keenan ordering new controls <\/p>

11\/07\/2025 15:39 (jane)<\/b>Requested access for Monday 14th July <\/p>

12\/07\/2025 09:04 (jane)<\/b>Confirmed for Monday afternoon 14th July, tenant home<\/p>

16\/07\/2025 06:31 (michaelk)<\/b>Attended site to replace faulty wireless controls. Completed work and left fully operational, explaining the controls to the tenants. 255 ex vat.<\/p>

16\/07\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64898","activity_ticket_id":"60104","ticket_reference":"HDT61189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17051 - Main Entrance door repair","ticket_address_1":"Unit 4","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"31\/07\/25","activity_end":"2025-07-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74277","activity_notes":"Main Entrance door repair ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2025 14:01 (jane)<\/b>Instructed TwentyTwenty doors <\/p>

18\/07\/2025 13:31 (jane)<\/b>Chased TwentyTwenty for a date <\/p>

23\/07\/2025 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64899","activity_ticket_id":"60105","ticket_reference":"HDT61190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17075 - Repairs to bedroom window","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"05\/08\/25","activity_end":"2025-08-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74278","activity_notes":"Repairs to bedroom window","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2025 14:05 (jane)<\/b>Instructed Twenty Twenty<\/p>

18\/07\/2025 11:48 (jane)<\/b>Chased update - parts on order <\/p>

23\/07\/2025 13:40 (jane)<\/b>Requested access for 5th August <\/p>

29\/07\/2025 10:51 (jane)<\/b>Confirmed for 5th August at 8:30am tenant to provide access <\/p>

06\/08\/2025 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64900","activity_ticket_id":"60106","ticket_reference":"HDT61191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17076 - Replacement blinds ","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/08\/25","activity_end":"2025-08-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74279","activity_notes":"Replacements blinds ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2025 15:00 (jane)<\/b>Jane to order blinds once can confirm payment <\/p>

17\/07\/2025 13:10 (jane)<\/b>Blinds on order - anticipated dispatch date 12\/08\/2025<\/p>

06\/08\/2025 11:14 (carly)<\/b>Access requested Friday 8th August 9am.<\/p>

07\/08\/2025 08:53 (jane)<\/b>Tenant away at the moment, requested access for Monday 18th or Tuesday 19th August <\/p>

18\/08\/2025 09:54 (carly)<\/b>Confirmed access for Monday 18th August.Tenant to provide access.<\/p>

18\/08\/2025 10:08 (jane)<\/b>Tenant home for access at 1pm today <\/p>

18\/08\/2025 16:21 (iain)<\/b>Supplied and fitted 3x double roller blinds, disposing of old.<\/p>

18\/08\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64901","activity_ticket_id":"60107","ticket_reference":"HDT61192","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17067 - Reglazing of window ","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"31\/07\/25","activity_end":"2025-07-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74280","activity_notes":"Reglazing of window ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2025 15:05 (jane)<\/b>Instructed glaziers <\/p>

24\/07\/2025 14:06 (jane)<\/b>Requested access for Thursday 31st July <\/p>

24\/07\/2025 15:05 (jane)<\/b>Confirmed for Thursday 31st July between 9 and 10am, tenant home for access <\/p>

31\/07\/2025 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64902","activity_ticket_id":"60108","ticket_reference":"HDT61193","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 16th and Thursday 17th July ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/07\/25","activity_end":"2025-07-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74281","activity_notes":"Handyman Services for Wednesday 16th and Thursday 17th July ","activity_timesheet":null,"ticket_notes_combined":"

11\/07\/2025 16:02 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 10:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64903","activity_ticket_id":"59962","ticket_reference":"HDT61047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16456 - Water Damage repairs","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/07\/25","activity_end":"2025-07-18 10:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74282","activity_notes":"Water Damage repairs","activity_timesheet":null,"ticket_notes_combined":"

14\/07\/2025 08:43 (roy)<\/b>Give access to floor people<\/p>

06\/08\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64904","activity_ticket_id":"60109","ticket_reference":"HDT61194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into the staff toilets:","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/07\/25","activity_end":"2025-07-14 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74283","activity_notes":"Leak into the staff toilets:","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2025 11:56 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 13:32 (roy)<\/b>Leak into basement toilet.Holes in ceiling already and can see lead soil stack.Toilet above and leak from flush pipe.Spoke to Lillian and it is shops responsibility <\/p>

14\/07\/2025 15:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64905","activity_ticket_id":"60110","ticket_reference":"HDT61195","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Make safe outside socket:","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/07\/25","activity_end":"2025-07-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74284","activity_notes":"Make safe outside socket:","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2025 12:32 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 06:59 (alan)<\/b>Remove redundant outside socket near lift the bins<\/p>

15\/07\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64906","activity_ticket_id":"60111","ticket_reference":"HDT61196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty lock to mailbox","ticket_address_1":"Flat 2 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/07\/25","activity_end":"2025-07-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74285","activity_notes":"Faulty lock to mailbox","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2025 12:36 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 16:11 (iain)<\/b>Gain entry to postbox, remove lock and replace.<\/p>

14\/07\/2025 16:13 (michael)<\/b>(Ticket Closed)<\/p>

15\/07\/2025 09:18 (iain)<\/b>(Flat 2 Goodwins House 55-58 St Martins Lane) The keys for the new lock are attached to the bunch of keys for flat 2 held at the security office, Central Cross.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64907","activity_ticket_id":"60112","ticket_reference":"HDT61197","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Assemble office desk","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/07\/25","activity_end":"2025-07-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74286","activity_notes":"Assemble office desk","activity_timesheet":"2","ticket_notes_combined":"

14\/07\/2025 12:51 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 10:52 (iain)<\/b>Furniture assembly.<\/p>

16\/07\/2025 11:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64908","activity_ticket_id":"60113","ticket_reference":"HDT61198","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17065 - Shower replacement ","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/07\/25","activity_end":"2025-07-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74287","activity_notes":"Shower replacement ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 11:41 (travis)<\/b>Shower cubicle works.<\/p>

16\/07\/2025 14:16 (roy)<\/b>With Travis<\/p>

18\/07\/2025 04:57 (travis)<\/b>Bathroom shower works.<\/p>

18\/07\/2025 08:20 (michaelk)<\/b>Attended site to remove existing timber framework supporting the shower tray and to replace with new. Labour 365 plus materials 592.66 ex vat.<\/p>

18\/07\/2025 15:33 (travis)<\/b>Collection and delivery of materials to site.<\/p>

19\/07\/2025 16:51 (michaelk)<\/b>Attended site install the shower tray. Bedded the tray on bonding and installed required boarding one side to allow us to seal it in. <\/p>

21\/07\/2025 16:55 (travis)<\/b>Bathroom shower tiling works.<\/p>

22\/07\/2025 13:46 (travis)<\/b>Attended and replaced snagged grouting,Fitted plinth board to base of shower.<\/p>

22\/07\/2025 17:21 (michaelk)<\/b>Attended site to fit the replacement bi-fold shower door. Completed the work and sealed as required. 4hrs labour 205<\/p>

25\/07\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64909","activity_ticket_id":"60113","ticket_reference":"HDT61198","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17065 - Shower replacement ","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/07\/25","activity_end":"2025-07-18 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74288","activity_notes":"Shower replacement ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 11:41 (travis)<\/b>Shower cubicle works.<\/p>

16\/07\/2025 14:16 (roy)<\/b>With Travis<\/p>

18\/07\/2025 04:57 (travis)<\/b>Bathroom shower works.<\/p>

18\/07\/2025 08:20 (michaelk)<\/b>Attended site to remove existing timber framework supporting the shower tray and to replace with new. Labour 365 plus materials 592.66 ex vat.<\/p>

18\/07\/2025 15:33 (travis)<\/b>Collection and delivery of materials to site.<\/p>

19\/07\/2025 16:51 (michaelk)<\/b>Attended site install the shower tray. Bedded the tray on bonding and installed required boarding one side to allow us to seal it in. <\/p>

21\/07\/2025 16:55 (travis)<\/b>Bathroom shower tiling works.<\/p>

22\/07\/2025 13:46 (travis)<\/b>Attended and replaced snagged grouting,Fitted plinth board to base of shower.<\/p>

22\/07\/2025 17:21 (michaelk)<\/b>Attended site to fit the replacement bi-fold shower door. Completed the work and sealed as required. 4hrs labour 205<\/p>

25\/07\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64910","activity_ticket_id":"60113","ticket_reference":"HDT61198","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17065 - Shower replacement ","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/25","activity_end":"2025-07-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74289","activity_notes":"Shower replacement ","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2025 11:41 (travis)<\/b>Shower cubicle works.<\/p>

16\/07\/2025 14:16 (roy)<\/b>With Travis<\/p>

18\/07\/2025 04:57 (travis)<\/b>Bathroom shower works.<\/p>

18\/07\/2025 08:20 (michaelk)<\/b>Attended site to remove existing timber framework supporting the shower tray and to replace with new. Labour 365 plus materials 592.66 ex vat.<\/p>

18\/07\/2025 15:33 (travis)<\/b>Collection and delivery of materials to site.<\/p>

19\/07\/2025 16:51 (michaelk)<\/b>Attended site install the shower tray. Bedded the tray on bonding and installed required boarding one side to allow us to seal it in. <\/p>

21\/07\/2025 16:55 (travis)<\/b>Bathroom shower tiling works.<\/p>

22\/07\/2025 13:46 (travis)<\/b>Attended and replaced snagged grouting,Fitted plinth board to base of shower.<\/p>

22\/07\/2025 17:21 (michaelk)<\/b>Attended site to fit the replacement bi-fold shower door. Completed the work and sealed as required. 4hrs labour 205<\/p>

25\/07\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64911","activity_ticket_id":"60113","ticket_reference":"HDT61198","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17065 - Shower replacement ","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/07\/25","activity_end":"2025-07-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74290","activity_notes":"Shower replacement ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 11:41 (travis)<\/b>Shower cubicle works.<\/p>

16\/07\/2025 14:16 (roy)<\/b>With Travis<\/p>

18\/07\/2025 04:57 (travis)<\/b>Bathroom shower works.<\/p>

18\/07\/2025 08:20 (michaelk)<\/b>Attended site to remove existing timber framework supporting the shower tray and to replace with new. Labour 365 plus materials 592.66 ex vat.<\/p>

18\/07\/2025 15:33 (travis)<\/b>Collection and delivery of materials to site.<\/p>

19\/07\/2025 16:51 (michaelk)<\/b>Attended site install the shower tray. Bedded the tray on bonding and installed required boarding one side to allow us to seal it in. <\/p>

21\/07\/2025 16:55 (travis)<\/b>Bathroom shower tiling works.<\/p>

22\/07\/2025 13:46 (travis)<\/b>Attended and replaced snagged grouting,Fitted plinth board to base of shower.<\/p>

22\/07\/2025 17:21 (michaelk)<\/b>Attended site to fit the replacement bi-fold shower door. Completed the work and sealed as required. 4hrs labour 205<\/p>

25\/07\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64912","activity_ticket_id":"60113","ticket_reference":"HDT61198","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17065 - Shower replacement ","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/25","activity_end":"2025-07-15 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74291","activity_notes":"To help travis with shower replacement ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 11:41 (travis)<\/b>Shower cubicle works.<\/p>

16\/07\/2025 14:16 (roy)<\/b>With Travis<\/p>

18\/07\/2025 04:57 (travis)<\/b>Bathroom shower works.<\/p>

18\/07\/2025 08:20 (michaelk)<\/b>Attended site to remove existing timber framework supporting the shower tray and to replace with new. Labour 365 plus materials 592.66 ex vat.<\/p>

18\/07\/2025 15:33 (travis)<\/b>Collection and delivery of materials to site.<\/p>

19\/07\/2025 16:51 (michaelk)<\/b>Attended site install the shower tray. Bedded the tray on bonding and installed required boarding one side to allow us to seal it in. <\/p>

21\/07\/2025 16:55 (travis)<\/b>Bathroom shower tiling works.<\/p>

22\/07\/2025 13:46 (travis)<\/b>Attended and replaced snagged grouting,Fitted plinth board to base of shower.<\/p>

22\/07\/2025 17:21 (michaelk)<\/b>Attended site to fit the replacement bi-fold shower door. Completed the work and sealed as required. 4hrs labour 205<\/p>

25\/07\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64913","activity_ticket_id":"60114","ticket_reference":"HDT61199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/25","activity_end":"2025-07-16 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74292","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 10:00 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 10:01 (carly)<\/b>Access requested for Wednesday 16th July 9am.<\/p>

15\/07\/2025 15:06 (jane)<\/b>Confirmed for Wednesday 16th July at 9am -To take keys and knock before entry<\/p>

16\/07\/2025 17:49 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/07\/2025 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64914","activity_ticket_id":"60115","ticket_reference":"HDT61200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3A","cs_id":"3020","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3020","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/25","activity_end":"2025-07-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74293","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 10:04 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 10:05 (carly)<\/b>Access requested for Wednesday 16th July 10:30am.<\/p>

15\/07\/2025 10:24 (carly)<\/b>Access confirmed for Wednesday 16th July.Tenant will be home to provide access.<\/p>

16\/07\/2025 17:48 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/07\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2025 13:51 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/07\/2025 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64915","activity_ticket_id":"60116","ticket_reference":"HDT61201","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Entrance doors issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"15\/07\/25","activity_end":"2025-07-15 10:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74294","activity_notes":"Main Entrance doors issue ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 10:07 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64916","activity_ticket_id":"60117","ticket_reference":"HDT61202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 2","cs_id":"516","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"516","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/07\/25","activity_end":"2025-07-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74295","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 10:08 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 10:10 (carly)<\/b>Access requested Wednesday 16th July 12pm<\/p>

15\/07\/2025 10:23 (carly)<\/b>Access confirmed for Wednesday 16th July.Tenant will be home to provide access.<\/p>

16\/07\/2025 17:48 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/07\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64917","activity_ticket_id":"60118","ticket_reference":"HDT61203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/25","activity_end":"2025-08-08 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74296","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 10:14 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 10:16 (carly)<\/b>Access requested Wednesday 16th July at 1:30pm.<\/p>

15\/07\/2025 10:33 (carly)<\/b>Access confirmed for Wednesday 16th July.Lilian will contact Mike K direct to confirm access details.<\/p>

16\/07\/2025 09:37 (carly)<\/b>Access requested for Tuesday 5th August pm.<\/p>

30\/07\/2025 16:11 (jane)<\/b>Requested for around lunchtime on Friday 8th August <\/p>

05\/08\/2025 16:18 (jane)<\/b>Confirmed for Friday afternoon - 8th August - tenant can provide access but bring along flat keys <\/p>

11\/08\/2025 09:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>

12\/08\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64918","activity_ticket_id":"60119","ticket_reference":"HDT61204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front Door Issue","ticket_address_1":"Unit 7","ticket_address_2":"51-53 Charing Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Unit 7","cs_id":"2260","cs_address_2":"51-53 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2260","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/07\/25","activity_end":"2025-07-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74297","activity_notes":"Front Door Issue Urgent for Razer at Central Cross the door has warp in the heat. Unit 7, 53-55 Charing Cross Road","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 10:27 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 10:32 (carly)<\/b>Iain is aware and attending this morning.<\/p>

16\/07\/2025 10:55 (iain)<\/b>Door is binding against the wall paneling.Temporary repair by bending back in shape and getting a fixing in. Would recommend that damaged wall paneling is replaced snd also door paneling. Also adjusted keepd.<\/p>

16\/07\/2025 11:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64919","activity_ticket_id":"60120","ticket_reference":"HDT61205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3144","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3144","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/07\/25","activity_end":"2025-07-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74298","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached CHINATOWN ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 11:52 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 11:54 (jane)<\/b>Waiting on client to confirm we can commence the roof clearances next week <\/p>

22\/07\/2025 09:53 (jane)<\/b>Attending to below roofs on Tuesday 22nd July 94 Shaftesbury ave. Access through windows in common parts - Top roof access via loft hatch small step required and screwdriver1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place14-16 Rupert st. Access via 7a Wardour st. Keys 45 B1 Access to roof. (Next visit bring new tie rap)39 Wardour st. Common parts roof door.<\/p>

22\/07\/2025 13:33 (nick)<\/b>(94 Shaftesbury Avenue ) Loft hatch code 5261<\/p>

22\/07\/2025 14:33 (nick)<\/b>(4-6 Gerrard Street ) Zero access from 2 Gerard place ????<\/p>

22\/07\/2025 15:31 (nick)<\/b>(1-3 Horse & Dolphin Yard) I feel ive gone as deep as possible on my own, further down is not nice at all.Also think the tenants need to clear the rubbish properly as falls down the gaps.<\/p>

24\/07\/2025 14:35 (jane)<\/b>For Friday 25th July 15 - 16 Gerrard st. Access from 4 Macclesfield st.15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.14 Lisle Street - Key 83-B2 - Visual inspection through windowAnd whatever you can do as below :Common parts of 66 Shaftesbury Avenue only gives access to first floor roofs of 66, & 6468 Shaftesbury Avenue Smoke Ventilation opens the top hatch -Key 6B1Long ladder, two-man job.Access to 66, 68, 70, 72, 74, 76, 78, 80 Shaftesbury Av - Key 21-B1 All accesses through 80 Shaftesbury Avenue through common parts through door near Flat 7 fire escape Thanks <\/p>

25\/07\/2025 09:52 (nick)<\/b>(66 Shaftesbury Avenue ) Ive visually inspected lower roof from top floorCleared as much debris from rear hoper but access not easy visual of front of building <\/p>

25\/07\/2025 10:55 (nick)<\/b>(78 Shaftesbury Avenue ) Lost before pics<\/p>

25\/07\/2025 12:01 (nick)<\/b>(14 Lisle Street ) usual taken from inside the building photo not good so not uploaded.<\/p>

25\/07\/2025 15:54 (nick)<\/b>(11 Wardour Street ) This roof is disgusting, Needs rubish items removed one of which is a heavy motor.<\/p>

28\/07\/2025 16:43 (jane)<\/b>For Tuesday 30th July 34 Rupert st. Access via flat 4. - (Vacant Flat)19 Gerrard st. Access through roof door, ladder required. - Keys - 13 B1Second floor window Roof access requires two x engineers 28- 30 Lisle st. Common parts roof hatch, long ladder required.- 2 x engineers 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st.Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear Ladder required<\/p>

26\/08\/2025 14:42 (jane)<\/b>Roofs for Friday 29th August Flat 4, 34 Rupert Street - 26th with keysFlat 4.1, 52 Shaftesbury Avenue - Marco to confirm for Friday 29th -confirmed 11am. Marcos provide accessFlat 3, 58a Shaftesbury Avenue - with keys (do you need to enter any rooms?)Flat 3.03, 8 Gerrard Street - Adriana to confirm for Friday 29th -Time?Fla 3, 11 Gerrard Street Arranging access Flat 2, 9a Wardour Street - no access<\/p>

30\/09\/2025 11:48 (jane)<\/b>Requested access for Tuesday 7th October <\/p>

06\/10\/2025 10:02 (carly)<\/b>Confirmed for Tuesday 7th October,Please collect keys.<\/p>

06\/10\/2025 10:03 (carly)<\/b>24 and 26 Rupert Street - Ring Richard for access. Flat 2, 9a Wardour Street - KEYS NO 45 B1 & 53 B4 22\/24 Wardour Street - KEYS NO 49 B2 & 52 B2 39 Wardour Street - ?? top of the stairs hallway? 36 Gerrard Street - KEYS NO 7 B2<\/p>

14\/10\/2025 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64920","activity_ticket_id":"60121","ticket_reference":"HDT61206","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Tile replacement to toilet area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/07\/25","activity_end":"2025-07-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74299","activity_notes":"Tile replacement to toilet area ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 11:55 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 11:56 (jane)<\/b>Waiting on client to confirm convenient mornings to attend <\/p>

17\/07\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64921","activity_ticket_id":"60122","ticket_reference":"HDT61207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Stair nosing has come off.","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/07\/25","activity_end":"2025-07-15 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74300","activity_notes":"Stair nosing has come off.","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 12:19 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 12:27 (carly)<\/b>Access requested Wednesday 16th July pm.<\/p>

16\/07\/2025 10:57 (iain)<\/b>Refitted stair nosings.<\/p>

16\/07\/2025 11:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64922","activity_ticket_id":"60123","ticket_reference":"HDT61208","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Removal of heavy bar\/sign asap ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Langley Street","cs_id":"2973","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JH","ticket_client_site":"2973","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/07\/25","activity_end":"2025-07-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74301","activity_notes":"Removal of heavy sign asap ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 13:46 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 10:57 (iain)<\/b>Removed ballet bar stand.<\/p>

16\/07\/2025 14:17 (roy)<\/b>With Ian<\/p>

16\/07\/2025 14:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64923","activity_ticket_id":"60123","ticket_reference":"HDT61208","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Removal of heavy bar\/sign asap ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Langley Street","cs_id":"2973","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JH","ticket_client_site":"2973","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/07\/25","activity_end":"2025-07-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74302","activity_notes":"Removal of heavy sign asap ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 13:46 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 10:57 (iain)<\/b>Removed ballet bar stand.<\/p>

16\/07\/2025 14:17 (roy)<\/b>With Ian<\/p>

16\/07\/2025 14:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64924","activity_ticket_id":"60124","ticket_reference":"HDT61209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Man anchor system to be compliance tested ","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/07\/25","activity_end":"2025-07-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74303","activity_notes":"Man anchor system to be compliance tested ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 14:40 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 14:43 (jane)<\/b>Instructed Height Safe - awaiting a date <\/p>

18\/07\/2025 10:31 (carly)<\/b>Height safe want to attend Monday 21st July, awaiting confirmation from Charley.<\/p>

18\/07\/2025 10:53 (carly)<\/b>Confirmed for Monday 21st July.<\/p>

21\/07\/2025 17:03 (iain)<\/b>Height safe access.<\/p>

22\/07\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64925","activity_ticket_id":"60124","ticket_reference":"HDT61209","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Man anchor system to be compliance tested ","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/07\/25","activity_end":"2025-07-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74304","activity_notes":"Man anchor system to be compliance tested to give Height Safe access on Monday ","activity_timesheet":"2","ticket_notes_combined":"

15\/07\/2025 14:40 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 14:43 (jane)<\/b>Instructed Height Safe - awaiting a date <\/p>

18\/07\/2025 10:31 (carly)<\/b>Height safe want to attend Monday 21st July, awaiting confirmation from Charley.<\/p>

18\/07\/2025 10:53 (carly)<\/b>Confirmed for Monday 21st July.<\/p>

21\/07\/2025 17:03 (iain)<\/b>Height safe access.<\/p>

22\/07\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64926","activity_ticket_id":"60125","ticket_reference":"HDT61210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out redecoration of boxing and toilet area","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/08\/25","activity_end":"2025-08-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74305","activity_notes":"To carry out redecoration of boxing and toilet area","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 12:39 (carly)<\/b>As per Lilian, this job is now cancelled until further notice.<\/p>

16\/07\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64927","activity_ticket_id":"60126","ticket_reference":"HDT61211","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17069 - Replacement main PCB to Ice Machine","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"06\/08\/25","activity_end":"2025-08-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74306","activity_notes":"Replacement main PCB to Ice Machine","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 16:09 (jane)<\/b>Instructed Repair Aid for replacement part <\/p>

30\/07\/2025 10:30 (jane)<\/b>Chased Repair Aid, there has been a delay on the part, have informed the client <\/p>

04\/08\/2025 09:49 (jane)<\/b>Requested access for Wednesday, 6th of August <\/p>

04\/08\/2025 10:44 (jane)<\/b>Confirmed for Wednesday 6th AugustFrom client : Ill put a note at the reception desk in case they arrive early. Please pass on the out of hours Security reception 24\/7 mobile handset number: 07901 191564.<\/p>

07\/08\/2025 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64928","activity_ticket_id":"60127","ticket_reference":"HDT61212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower door wheels have come off. Can\u00e2\u20ac\u2122t close shower door.","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/07\/25","activity_end":"2025-07-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74307","activity_notes":"Shower door wheels have come off. Cant close shower door.Engineer to reinstate the shower sliding door wheels.","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 09:52 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 09:54 (carly)<\/b>Access anytime, please use management keys.<\/p>

16\/07\/2025 12:44 (carly)<\/b>No need to knock. The bathrooms are both on 1st floor.<\/p>

17\/07\/2025 07:50 (iain)<\/b>Repair shower door wheels and reinstate door.<\/p>

17\/07\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64929","activity_ticket_id":"60128","ticket_reference":"HDT61213","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 3","ticket_address_2":"15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 3","cs_id":"2192","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/25","activity_end":"2025-08-05 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74308","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 10:00 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 10:03 (carly)<\/b>Access requested for Tuesday 5th August 9am.<\/p>

29\/07\/2025 09:54 (jane)<\/b>Confirmed for Tuesday 5th August Can be anytime in the afternoon<\/p>

05\/08\/2025 19:21 (michaelk)<\/b>Completed compliance testing and replaced the burner gasket when stripped. <\/p>

06\/08\/2025 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64930","activity_ticket_id":"60129","ticket_reference":"HDT61214","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 3","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 3","cs_id":"65","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"65","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/08\/25","activity_end":"2025-08-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74309","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 10:04 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 10:05 (carly)<\/b>Access requested Tuesday 5th August 11am.<\/p>

16\/07\/2025 11:44 (carly)<\/b>Access confirmed Tuesday 5th August, please enter with keys.<\/p>

05\/08\/2025 19:25 (michaelk)<\/b>Completed compliance testing, fitted replacement burner seal when stripped. 170.40<\/p>

06\/08\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64931","activity_ticket_id":"60130","ticket_reference":"HDT61215","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 4","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 4","cs_id":"27","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"27","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/25","activity_end":"2025-08-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74310","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 10:08 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 10:11 (carly)<\/b>Access requested Wednesday 6th August 9am.<\/p>

04\/08\/2025 11:37 (carly)<\/b>Follow up email sent, requesting access.<\/p>

04\/08\/2025 11:55 (carly)<\/b>Access with keys but please knock first.<\/p>

07\/08\/2025 06:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/08\/2025 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64932","activity_ticket_id":"60131","ticket_reference":"HDT61216","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 6","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 6","cs_id":"152","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/25","activity_end":"2025-08-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74311","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 10:13 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 10:15 (carly)<\/b>Access requested Wednesday 6th August 11am.<\/p>

18\/07\/2025 10:23 (carly)<\/b>Access confirmed for Wednesday 6th August, please use keys.<\/p>

06\/08\/2025 15:45 (jane)<\/b>Requested access for Thursday 7th August <\/p>

07\/08\/2025 06:17 (michaelk)<\/b>Attended site to carry out gas service\/inspection. The boiler was found not operational, attempted to test the boiler however the front control k ob was just spinning. The gas inspection was stopped and we will need to return to site to electrically test the controls\/appliance before carrying out the inspection. 1hr labour 55<\/p>

11\/08\/2025 09:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/08\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64933","activity_ticket_id":"60132","ticket_reference":"HDT61217","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 8","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 8","cs_id":"154","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"154","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/25","activity_end":"2025-08-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74312","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 10:18 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 10:21 (carly)<\/b>Access requested for Wednesday 6th August 1pm.<\/p>

04\/08\/2025 11:40 (carly)<\/b>Follow up email sent requesting access.<\/p>

04\/08\/2025 11:56 (carly)<\/b>Access with keys but please knock first.<\/p>

07\/08\/2025 06:13 (michaelk)<\/b>Completed compliance testing 145<\/p>

07\/08\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64934","activity_ticket_id":"60133","ticket_reference":"HDT61218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Install ladder lock","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/25","activity_end":"2025-07-17 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74313","activity_notes":"Install chain and keycode padlock to ladder in the south service yard as per attached image. Code to be set to 2525","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 10:56 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 14:31 (travis)<\/b>Attended site to see what type of chain and lock would be required,Left site and purchased materials,Reattenfed with steps and fitted one meter of steel chain and a coded lock to ladders to prevent access to ladders without a permit to access roof.Coded at 2525 as requested.<\/p>

16\/07\/2025 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64935","activity_ticket_id":"60134","ticket_reference":"HDT61219","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Make good of wall ","ticket_address_1":"12 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12 Little Newport Street ","cs_id":"651","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"651","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/07\/25","activity_end":"2025-07-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74314","activity_notes":"Make good of wall.Rectify Question (Look and Feel)4. of the Monthly FM Inspection completed on 16\/07\/2025: - Are walls clean and free from marks?Damage from previous signage and leak","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 12:09 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 12:24 (carly)<\/b>Waiting for Jack to confirm date.<\/p>

21\/08\/2025 14:12 (jack)<\/b>Done<\/p>

21\/08\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64936","activity_ticket_id":"60135","ticket_reference":"HDT61220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Splash back in bathroom.","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/08\/25","activity_end":"2025-08-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74315","activity_notes":"Splash back in bathroom.","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 12:46 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 12:47 (carly)<\/b>Mike K aware, will inform us if he is unable to attend.<\/p>

18\/07\/2025 11:52 (carly)<\/b>To book in with Mike when he is back.<\/p>

05\/08\/2025 10:26 (carly)<\/b>Access requested Thursday 7th August at 11am.<\/p>

06\/08\/2025 10:22 (carly)<\/b>Access requested for Monday 18th August at 9am.<\/p>

08\/08\/2025 09:13 (jane)<\/b>Confirmed Monday 18th August at 9am - Tenant to provide access <\/p>

19\/08\/2025 05:57 (michaelk)<\/b>Attended site to install a splash back to the basin. Completed work 2hrs labour plus parts, total 138 ex vat.<\/p>

19\/08\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64937","activity_ticket_id":"60136","ticket_reference":"HDT61221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Engineer remove the redundant signage.","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/25","activity_end":"2025-07-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74316","activity_notes":"Engineer remove the redundant signage.There are two redundant manual call point signs that remain affixed to the walls within the basement area. These should be removed","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 12:56 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 09:10 (roy)<\/b>Removed call point signs<\/p>

17\/07\/2025 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64938","activity_ticket_id":"60137","ticket_reference":"HDT61222","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bottom step of entry way carpet tile has come loose ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/07\/25","activity_end":"2025-07-17 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74317","activity_notes":"Bottom step of entry way carpet tile has come loose Could you please fix the carpet tile","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 13:11 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 09:27 (roy)<\/b>Restock carpet tile<\/p>

17\/07\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64939","activity_ticket_id":"60138","ticket_reference":"HDT61223","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To reduce the risk of tripping:1. Repair and seal the floor covering where it is lifting on the basement stairs.2. Repair and seal the floor covering where it is lifting on the stairs from the ground to first floor.","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/25","activity_end":"2025-07-17 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74318","activity_notes":"To reduce the risk of tripping:1. Repair and seal the floor covering where it is lifting on the basement stairs.2. Repair and seal the floor covering where it is lifting on the stairs from the ground to first floor.","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 13:15 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 15:24 (travis)<\/b>Attended site and refitted various lino and stair nosings back into position to reduce risk of trip hazards.<\/p>

16\/07\/2025 15:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64940","activity_ticket_id":"60139","ticket_reference":"HDT61224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Display 'No Unauthorised Access' signage on the roof hatch. Lock the roof hatch","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/07\/25","activity_end":"2025-07-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74319","activity_notes":"Display 'No Unauthorised Access' signage on the roof hatch. Lock the roof hatchObservationNo Unauthorised Access' signage was not displayed at the roof access points: roof hatch. The hatch was not locked.","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 13:16 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 12:15 (roy)<\/b>Unable to get sign.Sign ordered, collect tomorrow from tool station <\/p>

23\/07\/2025 17:03 (roy)<\/b>Fit sign and locks<\/p>

24\/07\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64941","activity_ticket_id":"60140","ticket_reference":"HDT61225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping works ","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/07\/25","activity_end":"2025-07-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74320","activity_notes":"Fire stopping works RecommendationGaps were noted to the structure to the escape corridor from the basement where pipes had been installed. Fill the holes with intumescent materials. ObservationGaps were noted to the structure to the escape corridor from the basement where pipes had been installed.","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 13:18 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 15:59 (iain)<\/b>Fire proofing in basement.<\/p>

18\/07\/2025 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64942","activity_ticket_id":"60141","ticket_reference":"HDT61226","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The escape door is broken from 5a Rupert Court courtyard: Self closer and operating device","ticket_address_1":"5a Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"5a Rupert Court ","cs_id":"663","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"663","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/07\/25","activity_end":"2025-07-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74321","activity_notes":"The escape door is broken from 5a Rupert Court courtyard: Self closer and operating deviceEnsure these are repaired: Self closer and operating devicelook at this door, i believe its beyond repair but i will leave that up to the engineer to decide. if it is could we quote to have it replaced","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 13:20 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 16:00 (iain)<\/b>Unable to repair, details taken for replacement door etc.<\/p>

18\/07\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64943","activity_ticket_id":"60142","ticket_reference":"HDT61227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove the bags of sand from 62 SA. No idea where it came from and no one claiming ownership.","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/07\/25","activity_end":"2025-07-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74322","activity_notes":"To remove the bags of sand from 62 SA. No idea where it came from and no one claiming ownership.","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 13:27 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 14:35 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2025 07:51 (iain)<\/b>Remove 9 bags of sand.Job cancelled half way through.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64944","activity_ticket_id":"60143","ticket_reference":"HDT61228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/17059 - List of works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/07\/25","activity_end":"2025-07-24 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74323","activity_notes":"List of worksRe-fix kitchen tap and secure back to position. Supply and install new shower head.Investigate the cause of the towel rail not working and carry out repair if possible. Should the heaterrequire parts\/replacement a further quote will be submitted.","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 14:21 (jane)<\/b>Requested access for Friday morning 18th July for the plumbing issues, instructed TwentyTwenty on the replacement lock <\/p>

18\/07\/2025 13:18 (jane)<\/b>Waiting on another date from the client <\/p>

22\/07\/2025 11:31 (jane)<\/b>Requested access for Thursday afternoon 24th July <\/p>

23\/07\/2025 10:03 (jane)<\/b>Terry the building manager will give access on Thursday afternoon 24th July <\/p>

28\/07\/2025 04:23 (alan)<\/b>Repair tail rail and fix kitchen tap<\/p>

28\/07\/2025 07:27 (michaelk)<\/b>Attended site <\/p>

28\/07\/2025 10:35 (jane)<\/b>Have the new lock body and spindle, requested access for 30th July <\/p>

28\/07\/2025 16:13 (jane)<\/b>TwentyTwenty attending on Wednesday 30th July between 11 and 12noon - Terry to give access <\/p>

30\/07\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64945","activity_ticket_id":"60144","ticket_reference":"HDT61229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The outside lights are not working \u00e2\u20ac\u201c please check these and the bulbs in the ground lights need to be replaced as only one is working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/07\/25","activity_end":"2025-07-24 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74324","activity_notes":"The outside lights are not working please check these","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2025 14:16 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 14:20 (jane)<\/b>Requested access for Friday morning 18th July <\/p>

18\/07\/2025 13:18 (jane)<\/b>Waiting on another date from the client <\/p>

22\/07\/2025 11:32 (jane)<\/b>Requested access for Thursday afternoon 24th July <\/p>

23\/07\/2025 10:03 (jane)<\/b>Terry the building manager will give access on Thursday afternoon 24th July <\/p>

28\/07\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64946","activity_ticket_id":"60143","ticket_reference":"HDT61228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/17059 - List of works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"30\/07\/25","activity_end":"2025-07-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74325","activity_notes":"List of works","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2025 14:21 (jane)<\/b>Requested access for Friday morning 18th July for the plumbing issues, instructed TwentyTwenty on the replacement lock <\/p>

18\/07\/2025 13:18 (jane)<\/b>Waiting on another date from the client <\/p>

22\/07\/2025 11:31 (jane)<\/b>Requested access for Thursday afternoon 24th July <\/p>

23\/07\/2025 10:03 (jane)<\/b>Terry the building manager will give access on Thursday afternoon 24th July <\/p>

28\/07\/2025 04:23 (alan)<\/b>Repair tail rail and fix kitchen tap<\/p>

28\/07\/2025 07:27 (michaelk)<\/b>Attended site <\/p>

28\/07\/2025 10:35 (jane)<\/b>Have the new lock body and spindle, requested access for 30th July <\/p>

28\/07\/2025 16:13 (jane)<\/b>TwentyTwenty attending on Wednesday 30th July between 11 and 12noon - Terry to give access <\/p>

30\/07\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64947","activity_ticket_id":"60145","ticket_reference":"HDT61230","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To order zero water filters","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/25","activity_end":"2025-07-23 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74326","activity_notes":"To order zero water filters","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 14:42 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 14:42 (jane)<\/b>Waiting on details from engineer <\/p>

17\/07\/2025 13:19 (jane)<\/b>2No x Brita filter cartridges on order - 2 day lead-time <\/p>

23\/07\/2025 10:36 (roy)<\/b>Removed\/Replaced 2 x filters<\/p>

23\/07\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64948","activity_ticket_id":"60146","ticket_reference":"HDT61231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Vacant flat - To reinstate window restrictors to windows (Lilian has some at her office if required), and isolate power and gas supply ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/07\/25","activity_end":"2025-07-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74327","activity_notes":"Vacant flat - To reinstate window restrictors to windows (Lilian has some at her office if required),","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 14:46 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 11:41 (iain)<\/b>Refitted window restrictors.<\/p>

17\/07\/2025 14:17 (alan)<\/b>Isolate electrical and Gas<\/p>

17\/07\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64949","activity_ticket_id":"60146","ticket_reference":"HDT61231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Vacant flat - To reinstate window restrictors to windows (Lilian has some at her office if required), and isolate power and gas supply ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/07\/25","activity_end":"2025-07-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74328","activity_notes":"To isolate power and gas supply ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 14:46 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 11:41 (iain)<\/b>Refitted window restrictors.<\/p>

17\/07\/2025 14:17 (alan)<\/b>Isolate electrical and Gas<\/p>

17\/07\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64950","activity_ticket_id":"60147","ticket_reference":"HDT61232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"An existing T-bar lock needs to be replaced or repaired","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/07\/25","activity_end":"2025-07-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74329","activity_notes":"An existing T-bar lock needs to be replaced or repairedRecommendationAccess to electrical cupboards was inadequately controlled. The ground floor cupboard was not locked. Ensure access to electrical cupboards is adequately controlled by ensuring they are kept locked and access permitted to authorised people only.ObservationAccess to electrical cupboards was inadequately controlled. The ground floor cupboard was not locked. ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 15:46 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 14:22 (travis)<\/b>Collection of keys and attended above property,found budget lock to be bent out of shape, removed lock and straightened back into shape, refitted using stronger screws and tested.Fitted escutcheon to outside of electrical cupboard door.<\/p>

17\/07\/2025 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64951","activity_ticket_id":"60148","ticket_reference":"HDT61233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17080 - Electrical remedial works ","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/25","activity_end":"2025-07-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74330","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 09:49 (carly)<\/b>Alan is aware and will come back to us to confirm date.<\/p>

21\/07\/2025 15:37 (carly)<\/b>Access requested for Wednesday 23rd July at 9am.<\/p>

24\/07\/2025 10:52 (alan)<\/b>Quoted works <\/p>

24\/07\/2025 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64952","activity_ticket_id":"60149","ticket_reference":"HDT61234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17081 - Electrical remedial works ","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/07\/25","activity_end":"2025-07-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74331","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 09:50 (carly)<\/b>Alan is aware and will come back to us to confirm date.<\/p>

21\/07\/2025 15:41 (carly)<\/b>Access requested Thursday 24th July at 9am.<\/p>

22\/07\/2025 08:46 (jane)<\/b>Keys for access on Thursday 24th July at 9am<\/p>

28\/07\/2025 04:22 (alan)<\/b>Electrical inspection <\/p>

28\/07\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64953","activity_ticket_id":"60101","ticket_reference":"HDT61186","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","ticket_address_1":"Flat 3","ticket_address_2":"4 Arne Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"Flat 3","cs_id":"3075","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/25","activity_end":"2025-07-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74332","activity_notes":"To give Air Con Company access on Tuesday 22nd July between 11am and 12noon Collect keys from the 4th floor security office at 120 Long Acre","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2025 10:53 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 12:17 (alan)<\/b>Look at fault on AC Unable to repair fault Air conditioning specialist needed Fault showing as daikin error code u4-01<\/p>

15\/07\/2025 11:15 (jane)<\/b>Requested access for Tuesday 22nd July for the air con company to attend <\/p>

17\/07\/2025 09:08 (jane)<\/b>Air con engineer attending between 11am and 12noon on Tuesday 22nd July <\/p>

17\/07\/2025 10:05 (jane)<\/b>Confirmed for Tuesday 22nd July between 11am and 12noon Roy to collect keys from the 4th floor security office at 120 Long Acre<\/p>

23\/07\/2025 08:03 (roy)<\/b>Unable to get air con going.2 out of 5 working. Fault on electric wiring, break in cable somewhere<\/p>

24\/07\/2025 10:25 (jane)<\/b>Electrician and air con engineer need to return - Requested access for Thursday 31st July Update from Air Con engineer :Engineer Comments: 22\/07\/2025 14:50 - Found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolved<\/p>

28\/07\/2025 10:50 (jane)<\/b>Confirmed for Thursday 31st July at 11am collect keys from our security office at 120 Long Acre for access.<\/p>

31\/07\/2025 13:09 (alan)<\/b>Repair damage connection to AC unit Tested and left in working order<\/p>

31\/07\/2025 14:31 (roy)<\/b>With Alan and Air con All ok<\/p>

04\/08\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64954","activity_ticket_id":"60150","ticket_reference":"HDT61235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Recommendation\tAdjust door.","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/25","activity_end":"2025-07-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74333","activity_notes":"RecommendationAdjust door.Could someone have a look at this door and adjust if needed. this is the door opposite the boiler cupboard ObservationThe door providing an escape route from the neighbouring buildings should be adjusted so as to ensure that it closes effectively under the control of the self-closing device.","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 12:00 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 09:50 (travis)<\/b>Collected keys and attended above property,Found first floor fire escape door to be binding and not closing sufficiently.Push paddle out of alignment, removed and tightened up handle via concealed screws, lubricated and refitted correctly.Replacement of missing screws to hinges and lubricated.Tightened up frame lock keep and lubricated.Adjusted overhead door closer to prevent over slamming.Cleaned door and inner frame of all grease and fluff and tested.<\/p>

18\/07\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64955","activity_ticket_id":"60151","ticket_reference":"HDT61236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Back of house works ","ticket_address_1":"9-10 Horse & Dolphin ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"9-10 Horse & Dolphin ","cs_id":"2921","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2921","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/25","activity_end":"2025-07-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74334","activity_notes":"Back of house works Could you assist us with a couple of jobs. In the horse and dolphin yard there is a back of house area on the right-hand side of the vacant unit (Master key access or Code 2708) on the ground floor there is a couple holes above the doors which need fireproofing, there are numerous stair nosing's that need replacing\/repairing and the fire door between the entrance hallway and the staircase needs repairing as it does not close\/lock properly as to images ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 12:59 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 12:59 (travis)<\/b>Attended and found the emergency exit pull handle is broken beyond repair internally,A replacement is on order.Filled high level voids with fire rated filler.Found stair nosings to be missing most of the yellow rubber inserts,33 in total at 1130 wide and 70mm tread,A quote will be required to replace due to yellow inserts not being available to purchase.<\/p>

18\/07\/2025 14:44 (jane)<\/b>Handle on order - delivery date 23rd July <\/p>

30\/07\/2025 10:46 (travis)<\/b>Attended above property and gained access via empty unit in horse and dolphin yard,Removed top and bottom push bar mechanism and replaced common area side lockable fire rated handle,Original was a handle which was broken by persons applying too much force when locked to try and gain access,this has been replaced with the fire rated knob type to elevate this issue,Tested and fitted keys toaster set and returned to security office.<\/p>

30\/07\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64956","activity_ticket_id":"60152","ticket_reference":"HDT61237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ensure fire protection is in place ","ticket_address_1":"26-27 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"26-27 Lisle Street ","cs_id":"3082","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"3082","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/25","activity_end":"2025-07-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74335","activity_notes":"Ensure fire protection is in place ObservationIt should be confirmed that the ventilation for kitchens and bathrooms is not shared between the flats. If it is found that the ventilation is shared, then measures should be put in place to prevent any fire from spreading between the flats via any shared ducting or ventilation. ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 13:08 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 06:50 (alan)<\/b>Check air ducking for flats to ensure flats are not linked on same ducking <\/p>

21\/07\/2025 10:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64957","activity_ticket_id":"60153","ticket_reference":"HDT61238","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17083 - Replacement electrode and ignition switches for cooker rings ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/25","activity_end":"2025-08-07 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74336","activity_notes":"Replacement electrode and ignition switches for cooker rings ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 15:21 (jane)<\/b>Requested access for Thursday 7th August <\/p>

06\/08\/2025 15:46 (jane)<\/b>Keys for access for Thursday 7th August <\/p>

08\/08\/2025 07:26 (michaelk)<\/b>Attended site to strip down the gas hob and to replace faulty parts. Completed the repair and left in full working order. 177 ex vat.<\/p>

08\/08\/2025 09:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64958","activity_ticket_id":"60154","ticket_reference":"HDT61239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top floor - Door to Roof - D Handles required ","ticket_address_1":"10 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"10 Horse & Dolphin Yard","cs_id":"1036","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/07\/25","activity_end":"2025-07-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74337","activity_notes":"Top floor - Door to Roof - D Handles required for an engineer to install a D Handle to both sides of the door.Please collect keys no: 99 B4 for access","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 13:56 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 16:10 (iain)<\/b>Supply and fit d handles to roof door.<\/p>

18\/07\/2025 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64959","activity_ticket_id":"60155","ticket_reference":"HDT61240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Recommendation\tAdjust the self closer on the front door.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"55-58 St Martins Lane","cs_id":"2856","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2856","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/07\/25","activity_end":"2025-07-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74338","activity_notes":"RecommendationAdjust the self closer on the front door.","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 14:03 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 14:05 (travis)<\/b>Attended with keys and found main door to be slamming shut,Adjusted overhead door closer for door to close softer but with a positive latching action.<\/p>

18\/07\/2025 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64960","activity_ticket_id":"60156","ticket_reference":"HDT61241","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To hang model on wall to first floor front open plan area ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/25","activity_end":"2025-07-18 16:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74339","activity_notes":"To hang model on wall to first floor front open plan area ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 14:18 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 11:47 (jane)<\/b>On going works <\/p>

21\/07\/2025 06:54 (alan)<\/b>Hang model to wall 1st floor open plan area opposite kitchen area <\/p>

21\/07\/2025 06:54 (alan)<\/b>Hang model to wall 1st floor open plan area opposite kitchen area <\/p>

21\/07\/2025 09:54 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64961","activity_ticket_id":"60157","ticket_reference":"HDT61242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR testing to common parts ","ticket_address_1":"76 & 78 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 & 78 Shaftesbury Avenue ","cs_id":"2988","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2988","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/25","activity_end":"2025-07-18 17:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74340","activity_notes":"To carry out EICR testing to common parts ","activity_timesheet":null,"ticket_notes_combined":"

17\/07\/2025 14:21 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 14:21 (jane)<\/b>Attending on Friday 18th July <\/p>

17\/07\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64962","activity_ticket_id":"60158","ticket_reference":"HDT61243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repair ducting to air handling unit ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/25","activity_end":"2025-07-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74341","activity_notes":"To repair ducting to air handling unit ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 14:29 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 14:30 (jane)<\/b>Attending on Monday 21st July <\/p>

22\/07\/2025 13:42 (alan)<\/b>Repair ducting to Air handing unit to flat <\/p>

22\/07\/2025 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64963","activity_ticket_id":"60159","ticket_reference":"HDT61244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair power to water heater ","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/07\/25","activity_end":"2025-07-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74342","activity_notes":"Repair power to water heater ","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 14:46 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 14:47 (jane)<\/b>Attending on Friday 18th July <\/p>

21\/07\/2025 06:48 (alan)<\/b>Replace blown fuse to water heater in WC Test and leave working <\/p>

21\/07\/2025 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64964","activity_ticket_id":"60160","ticket_reference":"HDT61245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Monthly Meter Reads - (July)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/25","activity_end":"2025-07-30 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74343","activity_notes":"Monthly Meter Reads - (July)","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 14:57 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 08:33 (alan)<\/b>Meter readings <\/p>

31\/07\/2025 14:46 (alan)<\/b>Meter readings <\/p>

31\/07\/2025 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64965","activity_ticket_id":"60161","ticket_reference":"HDT61246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There is a blocked toilet in the second-floor bathroom, left cubicle","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/07\/25","activity_end":"2025-07-18 10:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74344","activity_notes":"There is a blocked toilet in the second-floor bathroom, left cubicle","activity_timesheet":"2","ticket_notes_combined":"

17\/07\/2025 16:33 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 10:36 (iain)<\/b>Toilet rodded and flushed through. All other toilets checked.<\/p>

18\/07\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64966","activity_ticket_id":"60162","ticket_reference":"HDT61247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/17063 - Replacement MVHR","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/25","activity_end":"2025-09-05 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74345","activity_notes":"Replacement MVHR","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 10:39 (carly)<\/b>Jane to order parts.<\/p>

18\/07\/2025 10:56 (jane)<\/b>Placing an order with Nuaire <\/p>

01\/08\/2025 11:46 (jane)<\/b>One\/two week lead-time on Nuaire Unit <\/p>

05\/08\/2025 16:12 (jane)<\/b>Unit arriving on 19th August <\/p>

27\/08\/2025 12:16 (carly)<\/b>Access requested Wednesday 3rd September at 11am.<\/p>

27\/08\/2025 13:41 (jane)<\/b>Confirmed for 9am on Friday 5th September - tenant can provide access <\/p>

05\/09\/2025 13:22 (alan)<\/b>Quoted works <\/p>

05\/09\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64967","activity_ticket_id":"60163","ticket_reference":"HDT61248","ticket_client":"2176","client_name":"OCS","ticket_title":"Signage","ticket_address_1":"6 Kingly Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8HN","cs_address_1":"6 Kingly Street","cs_id":"3145","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 8HN","ticket_client_site":"3145","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/07\/25","activity_end":"2025-07-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74346","activity_notes":"Signage.Need to put something more permanent on the post boxes ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 10:44 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 10:47 (carly)<\/b>Iain is aware and will attend today.<\/p>

18\/07\/2025 16:10 (iain)<\/b>Details taken for postbox signage.<\/p>

18\/07\/2025 16:46 (jane)<\/b>Office to order signs <\/p>

28\/07\/2025 14:24 (jane)<\/b>Sent details to Myalls Signs to order new signage <\/p>

01\/08\/2025 16:05 (jane)<\/b>Engineer has new signage <\/p>

06\/08\/2025 16:21 (iain)<\/b>Signage for postboxes.<\/p>

06\/08\/2025 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64968","activity_ticket_id":"60164","ticket_reference":"HDT61249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom washbasin- small crack line","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/25","activity_end":"2025-07-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74347","activity_notes":"Bathroom washbasin- small crack line.The tenant reported a small crack in the basin.","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 11:21 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 11:22 (carly)<\/b>Access requested Tuesday 22nd July at 9am.<\/p>

18\/07\/2025 11:30 (carly)<\/b>Access confirmed for 22nd July.Tenant to provide access.<\/p>

22\/07\/2025 09:19 (travis)<\/b>Attended and found a chip in porcelain bathroom basin,Dimensions are w50cm , depth front to back 47cm , thickness 11cm,Duravit.Quote for replacement required.Photos attached.<\/p>

22\/07\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64969","activity_ticket_id":"60165","ticket_reference":"HDT61250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Basement - gas leak investigation","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/25","activity_end":"2025-07-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74348","activity_notes":"Basement - gas leak investigation.I am concern that there might be a gas leak so I would like engineer to investigate first before we raise the alarm with the caded .Gas room is located in the basement room number 6 - door code C1974X. Engineer will need to collect a front door code from security next to fire station. I dont think we have a CO2 detector in this room -could you please double check and if needed order one. ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 11:35 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 11:36 (carly)<\/b>Roy is aware and will attend now.<\/p>

18\/07\/2025 12:55 (roy)<\/b>No gas smell no smell at all.Checked all nipples for tightness and all ok<\/p>

18\/07\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64971","activity_ticket_id":"60166","ticket_reference":"HDT61251","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":"PA system for Pineapple Class in SMC - Monday 21st July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/25","activity_end":"2025-07-21 19:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74350","activity_notes":"PA system for Pineapple Class in SMC - Monday 21st Julyonsite from 5.45pm 7.15pm on Monday evening. Alan (copied) will bring the PA system over to SMC at 5.45pm on Monday and set it up and remain for the duration of the class to be onsite if there are any issues. Alan will then take the system back to our office afterwards.","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 13:27 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 09:42 (alan)<\/b>Took PA system over to Saint Martins courtyard job cancelled by pineapple whilst on site<\/p>

23\/07\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64972","activity_ticket_id":"60167","ticket_reference":"HDT61252","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To remove wooden ladder from roof - For today ","ticket_address_1":"16-18 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FARo","cs_address_1":"16-18 Shelton Street ","cs_id":"2950","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FARo","ticket_client_site":"2950","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/07\/25","activity_end":"2025-07-18 16:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74351","activity_notes":"To remove wooden ladder from roof - For today ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 13:47 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 15:29 (roy)<\/b>Removed large duck board<\/p>

18\/07\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64973","activity_ticket_id":"60168","ticket_reference":"HDT61253","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights out of service ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/25","activity_end":"2025-07-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74352","activity_notes":"Lights out of service Could you please instruct the engineer to resolve the below. Fob to the main building needs to be collected from Security. 38 St Martins LaneBasement Light out of service corridor Light out of service room 8 (door code C1975X). Additionally - Room 8 and 9, in the pas was one but at some it has been divided into two. The light switch at room 9 (door is open) operates both rooms. Could you please investigate this and provide a quote for splitting the lighting set up. ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 14:38 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 14:36 (alan)<\/b>Replace faulty light fitting in service room 8 and replace blown lamp to light in basement service corridor <\/p>

21\/07\/2025 14:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64974","activity_ticket_id":"60169","ticket_reference":"HDT61254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2nd floor \u00e2\u20ac\u201c outside the office \u00e2\u20ac\u201c light is out \u00e2\u20ac\u201c could you please instruct the engineer investigate.","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/09\/25","activity_end":"2025-09-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74353","activity_notes":"2nd floor outside the office light is out could you please instruct the engineer investigate.","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 15:09 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:24 (alan)<\/b>Order replacement light fitting <\/p>

02\/09\/2025 13:52 (alan)<\/b>Replace 2 faulty fittings on 2nd floor <\/p>

02\/09\/2025 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64975","activity_ticket_id":"60170","ticket_reference":"HDT61255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Jobs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/07\/25","activity_end":"2025-07-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74354","activity_notes":"Various Jobs Electrical cupboard:PAT test to the equipment with the sockets.To close the metal (yellowish) boxTo fire stopping the hole in top left corner of the cabinet. ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 15:51 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 08:00 (roy)<\/b>Cement board hole in ceiling and used fire rated expanding foamO electrical sockets. Searched everywhere. Only found fixed wiring switch spurs<\/p>

24\/07\/2025 13:50 (roy)<\/b>Pat test sockets Refix Ryfeild main boardFire proof holes<\/p>

24\/07\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64976","activity_ticket_id":"60163","ticket_reference":"HDT61248","ticket_client":"2176","client_name":"OCS","ticket_title":"Signage","ticket_address_1":"6 Kingly Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8HN","cs_address_1":"6 Kingly Street","cs_id":"3145","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 8HN","ticket_client_site":"3145","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/08\/25","activity_end":"2025-08-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74355","activity_notes":"Signage.Need to put something more permanent on the post boxes ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 10:44 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 10:47 (carly)<\/b>Iain is aware and will attend today.<\/p>

18\/07\/2025 16:10 (iain)<\/b>Details taken for postbox signage.<\/p>

18\/07\/2025 16:46 (jane)<\/b>Office to order signs <\/p>

28\/07\/2025 14:24 (jane)<\/b>Sent details to Myalls Signs to order new signage <\/p>

01\/08\/2025 16:05 (jane)<\/b>Engineer has new signage <\/p>

06\/08\/2025 16:21 (iain)<\/b>Signage for postboxes.<\/p>

06\/08\/2025 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64977","activity_ticket_id":"60171","ticket_reference":"HDT61256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in flat.","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/07\/25","activity_end":"2025-07-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74356","activity_notes":"Leak in flat.I think the leak is from Flat above (Flat 4)Please collect keys to Flat 4. It's vacant.To confirm, it is the gutter at Flat 4.Please arrange for engineer to clear all gutters from Flat 4.Please collect keys from security cabin.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 09:29 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 17:04 (iain)<\/b>Cleared outlet.Cleared front and rear box gutters.<\/p>

22\/07\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64978","activity_ticket_id":"60172","ticket_reference":"HDT61257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe Sliding door - ","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/25","activity_end":"2025-07-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74357","activity_notes":"Wardrobe Sliding door - To reinstate the cupboard sliding door.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 09:39 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 09:40 (carly)<\/b>Please enter with keys.<\/p>

21\/07\/2025 09:44 (carly)<\/b>Confirmed for 10am 22nd July.Please collect keys for access.<\/p>

22\/07\/2025 12:04 (iain)<\/b>Rehang sliding wardrobe doors.<\/p>

22\/07\/2025 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64979","activity_ticket_id":"60173","ticket_reference":"HDT61258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The flush button is broken.","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/25","activity_end":"2025-07-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74358","activity_notes":"The flush button is broken.To investigate and replace necessary faulty parts.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 09:52 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:29 (carly)<\/b>Access confirmed 21st July.Please enter with keys.<\/p>

21\/07\/2025 10:47 (carly)<\/b>Lee aware and attending today.<\/p>

21\/07\/2025 13:09 (michaelk)<\/b>Attended site to investigate toilet faults. The toilet requires the cistern to be removed and the inlet valve, syphon and close coupled kit replaced. 2hrs labour 105.Quote sent to office.<\/p>

22\/07\/2025 10:42 (jane)<\/b>Continuing with toilet repairs - Inlet valve, syphon and close coupled kit<\/p>

22\/07\/2025 15:42 (jane)<\/b>Requested access for Wednesday morning 23rd July to fit the new toilet parts <\/p>

23\/07\/2025 09:02 (jane)<\/b>Access confirmed for this morning <\/p>

23\/07\/2025 17:23 (michaelk)<\/b>Attended site to complete quoted works replacing the cistern parts. 302 ex vat.<\/p>

24\/07\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64980","activity_ticket_id":"60174","ticket_reference":"HDT61259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap leaking.","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/07\/25","activity_end":"2025-07-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74359","activity_notes":"Kitchen tap leaking.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 10:14 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:16 (carly)<\/b>Lee is aware and attending just after 12pm.Tenant to provide access.<\/p>

21\/07\/2025 13:14 (michaelk)<\/b>Attended clout to the kitchen sink tap but was unable to open the tap due to seizure. A replacement tap is required. 2hrs labour 105<\/p>

22\/07\/2025 10:43 (jane)<\/b>New black kitchen mixer tap on order <\/p>

29\/07\/2025 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64981","activity_ticket_id":"60175","ticket_reference":"HDT61260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3 - Leak coming into the flat from the roof. - clear roof to 21-24 Newport Court and take pics ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/25","activity_end":"2025-07-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74360","activity_notes":"Flat 3 - Leak coming into the flat from the roof.room 1, (room behind the front door) from the roof at Flat 3, 21a newport court, WC2H 7JS.clear roof to 21-24 Newport Court and take pictures ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 10:26 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:47 (carly)<\/b>Lee aware and attending today.<\/p>

21\/07\/2025 10:48 (carly)<\/b>Access with keys.<\/p>

21\/07\/2025 13:31 (carly)<\/b>Lee unable to gain access, Lilian has asked if we can return tomorrow.<\/p>

23\/07\/2025 13:44 (jane)<\/b>Awaiting access into Room 1 <\/p>

25\/07\/2025 09:18 (jane)<\/b>Chased access into Room 1<\/p>

25\/07\/2025 11:33 (jane)<\/b>Room 1 being left open - for Monday 28th July <\/p>

28\/07\/2025 16:04 (iain)<\/b>Investigate leak.<\/p>

28\/07\/2025 16:53 (jane)<\/b>Room 1 - will be left open at 9am on Tuesday 29th July for access <\/p>

30\/07\/2025 08:41 (roy)<\/b>Leak from roof.Took photos as requested and sent to Iain<\/p>

30\/07\/2025 13:14 (iain)<\/b>Gained access to roof, cleaned and resealed area of roof and filled hole in lead.<\/p>

30\/07\/2025 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64982","activity_ticket_id":"60176","ticket_reference":"HDT61261","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 23rd and Thursday 24th July","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"23\/07\/25","activity_end":"2025-07-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74361","activity_notes":"Handyman Services for Wednesday 23rd and Thursday 24th July","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2025 10:28 (System)<\/b>Ticket Created<\/p>

25\/07\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64983","activity_ticket_id":"60177","ticket_reference":"HDT61262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List to do","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/07\/25","activity_end":"2025-07-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74362","activity_notes":"List to do -Kitchen plinth - To remove old seals & replace seals along the kitchen cabinets.Reinstate window locks -loose screwsPAT & Electric boiler checks\/serviceClear \/clean kitchen sink & bathroom basin pipes","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 10:50 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:51 (carly)<\/b>Vacant property, please collect keys.<\/p>

21\/07\/2025 11:00 (carly)<\/b>Roy to carry out PAT test.<\/p>

21\/07\/2025 17:09 (iain)<\/b>Plinth mastic, window locks and restrictors, cleaning of traps and waste pipework.<\/p>

23\/07\/2025 08:50 (roy)<\/b>Pat test<\/p>

23\/07\/2025 11:26 (iain)<\/b>(Flat 4 34a Rupert Street ) New front door deadlock purchased fro VP Fox but she did not know the cost at the time. It will be Roys company credit card.<\/p>

23\/07\/2025 11:28 (iain)<\/b>Reinstate sash stops and supply 2 new.Reinstate sash locks.Clean traps. Mastic plinth. Adjust bathroom lock. Adjust front door lock. Supply and fit new front door mortice deadlock.<\/p>

23\/07\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64984","activity_ticket_id":"60177","ticket_reference":"HDT61262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List to do","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/25","activity_end":"2025-07-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74363","activity_notes":"List to do -Kitchen plinth - To remove old seals & replace seals along the kitchen cabinets.Reinstate window locks -loose screwsPAT & Electric boiler checks\/serviceClear \/clean kitchen sink & bathroom basin pipes","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 10:50 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:51 (carly)<\/b>Vacant property, please collect keys.<\/p>

21\/07\/2025 11:00 (carly)<\/b>Roy to carry out PAT test.<\/p>

21\/07\/2025 17:09 (iain)<\/b>Plinth mastic, window locks and restrictors, cleaning of traps and waste pipework.<\/p>

23\/07\/2025 08:50 (roy)<\/b>Pat test<\/p>

23\/07\/2025 11:26 (iain)<\/b>(Flat 4 34a Rupert Street ) New front door deadlock purchased fro VP Fox but she did not know the cost at the time. It will be Roys company credit card.<\/p>

23\/07\/2025 11:28 (iain)<\/b>Reinstate sash stops and supply 2 new.Reinstate sash locks.Clean traps. Mastic plinth. Adjust bathroom lock. Adjust front door lock. Supply and fit new front door mortice deadlock.<\/p>

23\/07\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64985","activity_ticket_id":"60178","ticket_reference":"HDT61263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Electrics (water damaged areas)","ticket_address_1":"Flat 3.3","ticket_address_2":"16A Rupert Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1","cs_address_1":"Flat 3.3","cs_id":"2847","cs_address_2":"16A Rupert Street","cs_town":"London","cs_postcode":"WC1","ticket_client_site":"2847","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/25","activity_end":"2025-07-21 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74364","activity_notes":" Electrics (water damaged areas)To check on the electrics near to water damaged areas.The tenant reported it leaked from the ceiling lights too.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 10:57 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:58 (carly)<\/b>Alan is aware and will attend today.Awaiting access details.<\/p>

21\/07\/2025 11:20 (carly)<\/b>Lilian needs to arrange access, she will contact Alan direct.<\/p>

21\/07\/2025 14:35 (alan)<\/b>Check lights in main room following leak Replace faulty dimmer switch to kitchen light Refix loose socket in hallway <\/p>

21\/07\/2025 14:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64987","activity_ticket_id":"60179","ticket_reference":"HDT61264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lock and Key still not working.","ticket_address_1":"Flat 4","ticket_address_2":"37 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/25","activity_end":"2025-07-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74366","activity_notes":"Lock and Key still not working.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 11:34 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 11:55 (carly)<\/b>We will provide access. Our housekeeper will open the door. Please ask the person attending to call me -As per Adriana.<\/p>

23\/07\/2025 17:02 (roy)<\/b>Slight adjustment to the keeper.Lock working absolutely fine.Someone from management with me and they tried it and all ok<\/p>

24\/07\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64988","activity_ticket_id":"60183","ticket_reference":"HDT61268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The fire escape door from the commercial that leads into the common area requires repairing.","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11 Gerrard Street ","cs_id":"669","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"669","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/25","activity_end":"2025-07-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74367","activity_notes":"The fire escape door from the commercial that leads into the common area requires repairing.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 13:01 (System)<\/b>Ticket Created<\/p>

22\/07\/2025 12:02 (iain)<\/b>Repair to fire exit door.<\/p>

22\/07\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64989","activity_ticket_id":"60184","ticket_reference":"HDT61269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Display 'No Unauthorised Access' signage at the roof access point: hatch on top floor.","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/25","activity_end":"2025-07-25 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74368","activity_notes":"Display 'No Unauthorised Access' signage at the roof access point: hatch on top floor.No Unauthorised Access' signage was not displayed at the roof access points.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 13:16 (System)<\/b>Ticket Created<\/p>

22\/07\/2025 11:59 (iain)<\/b>(68 Shaftesbury Avenue ) Sign on oder with Ironmongorydirect.<\/p>

25\/07\/2025 09:53 (iain)<\/b>Signage.<\/p>

25\/07\/2025 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64990","activity_ticket_id":"60185","ticket_reference":"HDT61270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tHandle to door off of bedroom is broken as is the key and lock ","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/07\/25","activity_end":"2025-07-26 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74369","activity_notes":"Handle to door off of bedroom is broken as is the key and lock ","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2025 13:20 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 13:21 (carly)<\/b>Access requested Tuesday 22nd July at 12pm.<\/p>

21\/07\/2025 14:27 (carly)<\/b>Please ignore this is a duplicate job.<\/p>

22\/07\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64991","activity_ticket_id":"60186","ticket_reference":"HDT61271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damaged wall repair","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/07\/25","activity_end":"2025-07-24 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74370","activity_notes":"Damaged wall repairMake good of this wall please. This is at 14 Lisle Street just at the top of the first lot of steps.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 13:38 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 16:44 (iain)<\/b>Prep wall for decoration.<\/p>

24\/07\/2025 15:58 (iain)<\/b>Damaged wall repaited and decorated.<\/p>

24\/07\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64992","activity_ticket_id":"60187","ticket_reference":"HDT61272","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Directional signage","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/25","activity_end":"2025-07-25 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74371","activity_notes":"Directional signage.Replace all the directional signage at 3 Rupert Court as the ones currently up are damaged.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 13:41 (System)<\/b>Ticket Created<\/p>

22\/07\/2025 12:00 (iain)<\/b>Fire exit signage.<\/p>

22\/07\/2025 12:00 (iain)<\/b>(3 Rupert Court ) Signage on order with Ironmongorydirect.<\/p>

25\/07\/2025 09:54 (iain)<\/b>Signage.<\/p>

25\/07\/2025 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64993","activity_ticket_id":"60188","ticket_reference":"HDT61273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower blocked.","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/07\/25","activity_end":"2025-07-21 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74372","activity_notes":"Shower blocked.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 15:09 (carly)<\/b>Iain aware and attending now.Please use keys for access but knock first.<\/p>

21\/07\/2025 17:07 (iain)<\/b>Cleared shower blokage and flushed through.<\/p>

23\/07\/2025 11:20 (iain)<\/b>Reinstated shower trap cover.Shower has been plunged, aqua vaced and flushed through but is still partially blocked.Office informed.<\/p>

23\/07\/2025 11:21 (jane)<\/b>Still an partial blockage, arranging for London Drainage to attend <\/p>

23\/07\/2025 11:52 (jane)<\/b>London Drainage attending this afternoon <\/p>

23\/07\/2025 16:40 (iain)<\/b>In attendance with London drainage.<\/p>

24\/07\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2025 13:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2025 13:22 (jane)<\/b>Re- attending on Thursday 31st July - issue with shower <\/p>

01\/08\/2025 07:53 (michaelk)<\/b>Attended site to investigate blocked waste. Attempted to clear using aqau vac, however wasn't able to completely clear. Investigated shower tray and confirmed that the tray is cracked. A replacement is required. 2hrs labour 105<\/p>

01\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64994","activity_ticket_id":"60189","ticket_reference":"HDT61274","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replace Sash Cord:","ticket_address_1":"Flat 1","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/07\/25","activity_end":"2025-07-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74373","activity_notes":"Replace Sash Cord:","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 15:19 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 15:24 (carly)<\/b>Tenant will be home.<\/p>

22\/07\/2025 12:47 (travis)<\/b>Attended and replaced both sash cords to bedroom window.<\/p>

22\/07\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64995","activity_ticket_id":"60190","ticket_reference":"HDT61275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty boiler.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/07\/25","activity_end":"2025-07-21 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74374","activity_notes":"Faulty boiler.No hot water.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 16:42 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 16:45 (carly)<\/b>Requested by Christina McLoughlin and William Knott.Tenant will be home for access but will need to leave the building by 6pm.<\/p>

21\/07\/2025 16:52 (carly)<\/b>Any problems you are able to contact Christina on 07850 880495<\/p>

22\/07\/2025 08:22 (alan)<\/b>Flat 1 44 Wellington St Hot water not working, unable to repair boiler engineer needed<\/p>

22\/07\/2025 10:22 (jane)<\/b>Requested access for today between 1 and 2pm <\/p>

22\/07\/2025 11:16 (jane)<\/b>Confirmed for between 1 and 2pm today could the engineer give the Tennent 30mins notice & contact Anna on this number: 07553819700<\/p>

22\/07\/2025 17:20 (michaelk)<\/b>Attended emergency call out to investigate hot water issue. Found that the hot water plate heat exchanger requires cleaning. We have made adjustments try to resolve the problem, however further work cleaning and replacing sensors is required. I have forwarded a quote. 2hrs labour 105<\/p>

23\/07\/2025 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64996","activity_ticket_id":"60191","ticket_reference":"HDT61276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak ","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/07\/25","activity_end":"2025-07-22 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74375","activity_notes":"To investigate leak The tenant is there to provide access","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2025 09:17 (System)<\/b>Ticket Created<\/p>

22\/07\/2025 14:36 (iain)<\/b>Tightened shower waste pipework, removed shower waste and resealed.Returned to test. All ok.<\/p>

23\/07\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64997","activity_ticket_id":"60188","ticket_reference":"HDT61273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower blocked.","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/25","activity_end":"2025-07-22 09:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74376","activity_notes":"to return to Flat 3 to reinstate the shower Trap. At the moment it's without the cover. Please inform Iain to check if it is draining properly.If drainage is still slow, we will then need to unblock further.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 15:09 (carly)<\/b>Iain aware and attending now.Please use keys for access but knock first.<\/p>

21\/07\/2025 17:07 (iain)<\/b>Cleared shower blokage and flushed through.<\/p>

23\/07\/2025 11:20 (iain)<\/b>Reinstated shower trap cover.Shower has been plunged, aqua vaced and flushed through but is still partially blocked.Office informed.<\/p>

23\/07\/2025 11:21 (jane)<\/b>Still an partial blockage, arranging for London Drainage to attend <\/p>

23\/07\/2025 11:52 (jane)<\/b>London Drainage attending this afternoon <\/p>

23\/07\/2025 16:40 (iain)<\/b>In attendance with London drainage.<\/p>

24\/07\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2025 13:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2025 13:22 (jane)<\/b>Re- attending on Thursday 31st July - issue with shower <\/p>

01\/08\/2025 07:53 (michaelk)<\/b>Attended site to investigate blocked waste. Attempted to clear using aqau vac, however wasn't able to completely clear. Investigated shower tray and confirmed that the tray is cracked. A replacement is required. 2hrs labour 105<\/p>

01\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64998","activity_ticket_id":"60191","ticket_reference":"HDT61276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak ","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/07\/25","activity_end":"2025-07-22 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74377","activity_notes":"To investigate leak The tenant is there to provide access","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2025 09:17 (System)<\/b>Ticket Created<\/p>

22\/07\/2025 14:36 (iain)<\/b>Tightened shower waste pipework, removed shower waste and resealed.Returned to test. All ok.<\/p>

23\/07\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT64999","activity_ticket_id":"60190","ticket_reference":"HDT61275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty boiler.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/07\/25","activity_end":"2025-07-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74378","activity_notes":"Faulty boiler.No hot water.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 16:42 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 16:45 (carly)<\/b>Requested by Christina McLoughlin and William Knott.Tenant will be home for access but will need to leave the building by 6pm.<\/p>

21\/07\/2025 16:52 (carly)<\/b>Any problems you are able to contact Christina on 07850 880495<\/p>

22\/07\/2025 08:22 (alan)<\/b>Flat 1 44 Wellington St Hot water not working, unable to repair boiler engineer needed<\/p>

22\/07\/2025 10:22 (jane)<\/b>Requested access for today between 1 and 2pm <\/p>

22\/07\/2025 11:16 (jane)<\/b>Confirmed for between 1 and 2pm today could the engineer give the Tennent 30mins notice & contact Anna on this number: 07553819700<\/p>

22\/07\/2025 17:20 (michaelk)<\/b>Attended emergency call out to investigate hot water issue. Found that the hot water plate heat exchanger requires cleaning. We have made adjustments try to resolve the problem, however further work cleaning and replacing sensors is required. I have forwarded a quote. 2hrs labour 105<\/p>

23\/07\/2025 09:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65000","activity_ticket_id":"60173","ticket_reference":"HDT61258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The flush button is broken.","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/25","activity_end":"2025-07-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74379","activity_notes":"The flush button is broken.To investigate and replace necessary faulty parts.","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 09:52 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:29 (carly)<\/b>Access confirmed 21st July.Please enter with keys.<\/p>

21\/07\/2025 10:47 (carly)<\/b>Lee aware and attending today.<\/p>

21\/07\/2025 13:09 (michaelk)<\/b>Attended site to investigate toilet faults. The toilet requires the cistern to be removed and the inlet valve, syphon and close coupled kit replaced. 2hrs labour 105.Quote sent to office.<\/p>

22\/07\/2025 10:42 (jane)<\/b>Continuing with toilet repairs - Inlet valve, syphon and close coupled kit<\/p>

22\/07\/2025 15:42 (jane)<\/b>Requested access for Wednesday morning 23rd July to fit the new toilet parts <\/p>

23\/07\/2025 09:02 (jane)<\/b>Access confirmed for this morning <\/p>

23\/07\/2025 17:23 (michaelk)<\/b>Attended site to complete quoted works replacing the cistern parts. 302 ex vat.<\/p>

24\/07\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65001","activity_ticket_id":"60174","ticket_reference":"HDT61259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap leaking.","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/07\/25","activity_end":"2025-07-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74380","activity_notes":"Kitchen tap leaking.","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2025 10:14 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:16 (carly)<\/b>Lee is aware and attending just after 12pm.Tenant to provide access.<\/p>

21\/07\/2025 13:14 (michaelk)<\/b>Attended clout to the kitchen sink tap but was unable to open the tap due to seizure. A replacement tap is required. 2hrs labour 105<\/p>

22\/07\/2025 10:43 (jane)<\/b>New black kitchen mixer tap on order <\/p>

29\/07\/2025 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65002","activity_ticket_id":"60192","ticket_reference":"HDT61277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of items to be removed as to images ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/07\/25","activity_end":"2025-07-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74381","activity_notes":"List of items to be removed as to images Living room, kitchen, bedroom & bathroom Venetian blinds to be removed & disposed.Please collect keys for access.","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2025 11:03 (System)<\/b>Ticket Created<\/p>

29\/07\/2025 18:45 (travis)<\/b>Clearance of left items from previous tenants,Removal of all blinds,All items disposed off at recycling centre.<\/p>

30\/07\/2025 08:43 (roy)<\/b>With Travis and NickCleared items in flat<\/p>

30\/07\/2025 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65003","activity_ticket_id":"60193","ticket_reference":"HDT61278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak into Delamina Restaurant ","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-15 Tavistock Street ","cs_id":"2978","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2978","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/25","activity_end":"2025-07-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74382","activity_notes":"To investigate leak into Delamina Restaurant Could you please investigate a leak at 13-15 Tavistock. Restaurant Delamina reported a leak The ceiling on the first floor is leaking heavily!!! Rain is pouring in the buildingThis is a restaurant (basement, ground floor and first floor). We had previously small leak at the back of the ground floor in the small toilet. The engineer might need to collect keys to the rear flat room from security 15 Tavistock Street. Please ask engineer to take pictures of the affected area. ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2025 11:49 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 11:24 (iain)<\/b>Investigate leak from roof.Seems to be a flat roof that is inaccessible externally. There may be access internally but area has been boarded up as per photos attached.<\/p>

23\/07\/2025 11:43 (jane)<\/b>Waiting on instruction from client if we can make an access hole to see behind the boarded area if there is access then onto the flat roof <\/p>

23\/07\/2025 14:04 (jane)<\/b>Client advised we access the residential flat to see if we can gain access to the roof area, waiting to see if we can attend this afternoon <\/p>

23\/07\/2025 14:45 (jane)<\/b>Confirmed for this afternoon Tenant is not in the flat we can use management key Flat 41 B5 + key to the front door<\/p>

23\/07\/2025 16:39 (iain)<\/b>Further leak investigation.<\/p>

24\/07\/2025 10:52 (jane)<\/b>Requested access to return on Friday morning 25th July at 9am <\/p>

24\/07\/2025 14:59 (jane)<\/b>Tenant home to provide access on Friday 25th July at 11am <\/p>

25\/07\/2025 11:30 (roy)<\/b>With Ian.Xlear blocked outletNTR for repairs to the roof<\/p>

25\/07\/2025 15:59 (iain)<\/b>Gained access to flat roof and cleared partial blokage to outlet to the hopper. Roof was holding water. Recommendations in notes.<\/p>

25\/07\/2025 16:02 (iain)<\/b>(13-15 Tavistock Street ) Recommend we return to clean and dry off roof and seal with aquapol. 1 man, 4 hours.<\/p>

25\/07\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65004","activity_ticket_id":"60194","ticket_reference":"HDT61279","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to loose kitchen tap ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/25","activity_end":"2025-07-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74383","activity_notes":"To attend to loose kitchen tap Collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2025 13:32 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 17:21 (michaelk)<\/b>Attended site to tighten the kitchen tap. This has happened on numerous occasions so I would recommend replacing the tap for a better quality tap. 1hr labour 55<\/p>

24\/07\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65005","activity_ticket_id":"60195","ticket_reference":"HDT61280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17089 - New anti-slip nosings ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"9-10 Horse & Dolphin ","cs_id":"2921","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2921","ticket_status_code":"Open","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/01\/26","activity_end":"2026-01-23 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"74384","activity_notes":"Ne anti-slip nosings ","activity_timesheet":null,"ticket_notes_combined":"","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65006","activity_ticket_id":"60196","ticket_reference":"HDT61281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"D Handle to Main door","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/25","activity_end":"2025-07-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74385","activity_notes":"D Handle to Main doorcan we install a D Handle on the inside and please check if one is need on the outside too.The door closer is very strong therefore we need handles to pull it.","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2025 15:28 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 16:38 (iain)<\/b>Supply and fit D handle to street door internally.<\/p>

23\/07\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65007","activity_ticket_id":"60197","ticket_reference":"HDT61282","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To attend to blocked bathroom sink - For Wednesday 23rd July at 8:15am - please report to Lauren ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/07\/25","activity_end":"2025-07-23 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74386","activity_notes":"To attend to blocked bathroom sink - For Wednesday 23rd July at 8:15am - please report to Lauren ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2025 16:25 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 11:31 (iain)<\/b>Unblocked bathroom basin.<\/p>

23\/07\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65008","activity_ticket_id":"60198","ticket_reference":"HDT61283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/25","activity_end":"2025-08-14 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74387","activity_notes":"Electrical boilers and controls ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 09:50 (jane)<\/b>Vacant property - but check with Lilian <\/p>

15\/08\/2025 07:14 (michaelk)<\/b>Attended site to inspect all heating and hot water controls for correct operation. Checked lower and upper elements to the megaflow, leaving in full working order. 2hrs labour 105<\/p>

15\/08\/2025 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65009","activity_ticket_id":"60170","ticket_reference":"HDT61255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Jobs ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/25","activity_end":"2025-07-23 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74388","activity_notes":"Various Jobs Electrical cupboard:PAT test to the equipment with the sockets.To close the metal (yellowish) boxTo fire stopping the hole in top left corner of the cabinet. ","activity_timesheet":"2","ticket_notes_combined":"

18\/07\/2025 15:51 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 08:00 (roy)<\/b>Cement board hole in ceiling and used fire rated expanding foamO electrical sockets. Searched everywhere. Only found fixed wiring switch spurs<\/p>

24\/07\/2025 13:50 (roy)<\/b>Pat test sockets Refix Ryfeild main boardFire proof holes<\/p>

24\/07\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65010","activity_ticket_id":"60199","ticket_reference":"HDT61284","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"Office lights gone off ","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/25","activity_end":"2025-07-23 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74389","activity_notes":"Office lights gone off We wanted your service again for some of the office lights that has gone off in our office.Most of the lights in the back office, on the left side has suddenly gone, we tried calling building maintenance who were unable to fix it and said we will need electricians to come in.","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 11:00 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 11:00 (jane)<\/b>Electrician attending this afternoon <\/p>

24\/07\/2025 10:52 (alan)<\/b>Called out to investigate a section of lights not turning on in office Reset lighting controls and leave working <\/p>

24\/07\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65011","activity_ticket_id":"60188","ticket_reference":"HDT61273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower blocked.","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/07\/25","activity_end":"2025-07-23 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74390","activity_notes":"Shower blocked.","activity_timesheet":null,"ticket_notes_combined":"

21\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 15:09 (carly)<\/b>Iain aware and attending now.Please use keys for access but knock first.<\/p>

21\/07\/2025 17:07 (iain)<\/b>Cleared shower blokage and flushed through.<\/p>

23\/07\/2025 11:20 (iain)<\/b>Reinstated shower trap cover.Shower has been plunged, aqua vaced and flushed through but is still partially blocked.Office informed.<\/p>

23\/07\/2025 11:21 (jane)<\/b>Still an partial blockage, arranging for London Drainage to attend <\/p>

23\/07\/2025 11:52 (jane)<\/b>London Drainage attending this afternoon <\/p>

23\/07\/2025 16:40 (iain)<\/b>In attendance with London drainage.<\/p>

24\/07\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2025 13:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2025 13:22 (jane)<\/b>Re- attending on Thursday 31st July - issue with shower <\/p>

01\/08\/2025 07:53 (michaelk)<\/b>Attended site to investigate blocked waste. Attempted to clear using aqau vac, however wasn't able to completely clear. Investigated shower tray and confirmed that the tray is cracked. A replacement is required. 2hrs labour 105<\/p>

01\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65012","activity_ticket_id":"60120","ticket_reference":"HDT61205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3144","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3144","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"25\/07\/25","activity_end":"2025-07-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74391","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached CHINATOWN ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 11:52 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 11:54 (jane)<\/b>Waiting on client to confirm we can commence the roof clearances next week <\/p>

22\/07\/2025 09:53 (jane)<\/b>Attending to below roofs on Tuesday 22nd July 94 Shaftesbury ave. Access through windows in common parts - Top roof access via loft hatch small step required and screwdriver1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place14-16 Rupert st. Access via 7a Wardour st. Keys 45 B1 Access to roof. (Next visit bring new tie rap)39 Wardour st. Common parts roof door.<\/p>

22\/07\/2025 13:33 (nick)<\/b>(94 Shaftesbury Avenue ) Loft hatch code 5261<\/p>

22\/07\/2025 14:33 (nick)<\/b>(4-6 Gerrard Street ) Zero access from 2 Gerard place ????<\/p>

22\/07\/2025 15:31 (nick)<\/b>(1-3 Horse & Dolphin Yard) I feel ive gone as deep as possible on my own, further down is not nice at all.Also think the tenants need to clear the rubbish properly as falls down the gaps.<\/p>

24\/07\/2025 14:35 (jane)<\/b>For Friday 25th July 15 - 16 Gerrard st. Access from 4 Macclesfield st.15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.14 Lisle Street - Key 83-B2 - Visual inspection through windowAnd whatever you can do as below :Common parts of 66 Shaftesbury Avenue only gives access to first floor roofs of 66, & 6468 Shaftesbury Avenue Smoke Ventilation opens the top hatch -Key 6B1Long ladder, two-man job.Access to 66, 68, 70, 72, 74, 76, 78, 80 Shaftesbury Av - Key 21-B1 All accesses through 80 Shaftesbury Avenue through common parts through door near Flat 7 fire escape Thanks <\/p>

25\/07\/2025 09:52 (nick)<\/b>(66 Shaftesbury Avenue ) Ive visually inspected lower roof from top floorCleared as much debris from rear hoper but access not easy visual of front of building <\/p>

25\/07\/2025 10:55 (nick)<\/b>(78 Shaftesbury Avenue ) Lost before pics<\/p>

25\/07\/2025 12:01 (nick)<\/b>(14 Lisle Street ) usual taken from inside the building photo not good so not uploaded.<\/p>

25\/07\/2025 15:54 (nick)<\/b>(11 Wardour Street ) This roof is disgusting, Needs rubish items removed one of which is a heavy motor.<\/p>

28\/07\/2025 16:43 (jane)<\/b>For Tuesday 30th July 34 Rupert st. Access via flat 4. - (Vacant Flat)19 Gerrard st. Access through roof door, ladder required. - Keys - 13 B1Second floor window Roof access requires two x engineers 28- 30 Lisle st. Common parts roof hatch, long ladder required.- 2 x engineers 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st.Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear Ladder required<\/p>

26\/08\/2025 14:42 (jane)<\/b>Roofs for Friday 29th August Flat 4, 34 Rupert Street - 26th with keysFlat 4.1, 52 Shaftesbury Avenue - Marco to confirm for Friday 29th -confirmed 11am. Marcos provide accessFlat 3, 58a Shaftesbury Avenue - with keys (do you need to enter any rooms?)Flat 3.03, 8 Gerrard Street - Adriana to confirm for Friday 29th -Time?Fla 3, 11 Gerrard Street Arranging access Flat 2, 9a Wardour Street - no access<\/p>

30\/09\/2025 11:48 (jane)<\/b>Requested access for Tuesday 7th October <\/p>

06\/10\/2025 10:02 (carly)<\/b>Confirmed for Tuesday 7th October,Please collect keys.<\/p>

06\/10\/2025 10:03 (carly)<\/b>24 and 26 Rupert Street - Ring Richard for access. Flat 2, 9a Wardour Street - KEYS NO 45 B1 & 53 B4 22\/24 Wardour Street - KEYS NO 49 B2 & 52 B2 39 Wardour Street - ?? top of the stairs hallway? 36 Gerrard Street - KEYS NO 7 B2<\/p>

14\/10\/2025 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65013","activity_ticket_id":"60200","ticket_reference":"HDT61285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sink is leaking from pipework underneath ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/25","activity_end":"2025-07-23 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74392","activity_notes":"Sink is leaking from pipework underneath ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 11:39 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 11:39 (jane)<\/b>Engineer is on his way <\/p>

23\/07\/2025 17:19 (michaelk)<\/b>Attended site to find the basin trap leaking. Stripped down and found no seal in place. Replaced seal and left in full working order. 2hrs labour plus parts, total 115 ex vat.<\/p>

24\/07\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65014","activity_ticket_id":"60201","ticket_reference":"HDT61286","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"GF Kitchen | no hot water","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/07\/25","activity_end":"2025-07-23 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74393","activity_notes":"GF Kitchen | no hot waterSeems the thermostat keeps cutting out, not sure if we need a new water heater. Please can your contractor repair\/advise. The water heater has been reset a few times in the past so we need a better more reliable solution. ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 13:14 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 17:18 (michaelk)<\/b>Attended site to inspect water heater. Collected sizes for a replacement heater, which will be a stores type. 1hr labour 55<\/p>

24\/07\/2025 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65015","activity_ticket_id":"59825","ticket_reference":"HDT60910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16992 - Replacement hob ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/25","activity_end":"2025-07-23 14:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74394","activity_notes":"Replacement hob ","activity_timesheet":null,"ticket_notes_combined":"

04\/06\/2025 15:53 (jane)<\/b>Installation of new hob can commence from 8th July<\/p>

06\/06\/2025 12:00 (jane)<\/b>Updated : commence work on 23\/07\/2025<\/p>

19\/06\/2025 09:32 (jane)<\/b>Repair Aid have the hob and will be fitting on 23rd July <\/p>

23\/07\/2025 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65016","activity_ticket_id":"60202","ticket_reference":"HDT61287","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Yale lock replacement complete with 3No keys for today ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/07\/25","activity_end":"2025-07-23 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74395","activity_notes":"Yale lock replacement complete with 3No keys for today ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 13:56 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 17:00 (roy)<\/b>Replaced yale cylinder<\/p>

24\/07\/2025 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65017","activity_ticket_id":"60203","ticket_reference":"HDT61288","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17091 - To prepare and reinstate external tile","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/07\/25","activity_end":"2025-07-24 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74396","activity_notes":"To prepare and reinstate external tile","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 15:03 (jane)<\/b>Sue has the tile that needs to be reinstated <\/p>

24\/07\/2025 15:26 (travis)<\/b>Attended and attempted to refit external black marble slab back to seating area in the courtyard, torrential rain has stopped this job temporarily due to quick set adhesives and grouting being washed away as I work.<\/p>

25\/07\/2025 16:05 (iain)<\/b>Reinstated 2x marble slabs to seating area in courtyard.<\/p>

25\/07\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65018","activity_ticket_id":"60204","ticket_reference":"HDT61289","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Third floor toilet, light under mirror needs refixing","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/07\/25","activity_end":"2025-07-23 17:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74397","activity_notes":"Third floor toilet, light under mirror needs refixing","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 15:46 (System)<\/b>Ticket Created<\/p>

24\/07\/2025 10:50 (alan)<\/b>Refix light under mirror 3rd floor gents wc <\/p>

24\/07\/2025 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65019","activity_ticket_id":"60205","ticket_reference":"HDT61290","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical issues ","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 8","cs_id":"1696","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/25","activity_end":"2025-07-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74398","activity_notes":"Electrical issues From the Handyman Kitchen under counter lights:On first inspection. Three of the six units aren't working, and only one has glass cover left in and that is broken too.I've removed the faulty broken glass, as could fall into food etc.Two of the three not lit are without lamps, I've removed the one bulb that wasn't working, and it looked intact so tried it in an empty spot and it is now working.5 of the 6 lights are working, tight access to the transformer connections to investigate further, suggest sending in Alan. As glass now missing in all he may well condemn them all!?","activity_timesheet":null,"ticket_notes_combined":"

23\/07\/2025 15:51 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 15:53 (jane)<\/b>Requested access for Thursday 31st July <\/p>

25\/07\/2025 09:10 (jane)<\/b>For after 11am on Thursday 31st July - keys for access <\/p>

12\/08\/2025 13:31 (jane)<\/b>Parts on order for the under cabinet lights <\/p>

18\/08\/2025 15:52 (jane)<\/b>Requested access for Thursday afternoon 21st August <\/p>

18\/08\/2025 16:45 (jane)<\/b>Confirmed for Thursday 21st August - To use keys after 11am and to be completed by 3pm <\/p>

21\/08\/2025 15:02 (alan)<\/b>Replace all 6 halogen ights under kitchen cabinets for new LED fittings as old fittings where obsolete and not repairable <\/p>

21\/08\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65020","activity_ticket_id":"60205","ticket_reference":"HDT61290","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical issues ","ticket_address_1":"Flat 8","ticket_address_2":"15 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"Flat 8","cs_id":"1696","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/25","activity_end":"2025-08-21 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74399","activity_notes":"Electrical issues From the Handyman Kitchen under counter lights:On first inspection. Three of the six units aren't working, and only one has glass cover left in and that is broken too.I've removed the faulty broken glass, as could fall into food etc.Two of the three not lit are without lamps, I've removed the one bulb that wasn't working, and it looked intact so tried it in an empty spot and it is now working.5 of the 6 lights are working, tight access to the transformer connections to investigate further, suggest sending in Alan. As glass now missing in all he may well condemn them all!?","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 15:51 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 15:53 (jane)<\/b>Requested access for Thursday 31st July <\/p>

25\/07\/2025 09:10 (jane)<\/b>For after 11am on Thursday 31st July - keys for access <\/p>

12\/08\/2025 13:31 (jane)<\/b>Parts on order for the under cabinet lights <\/p>

18\/08\/2025 15:52 (jane)<\/b>Requested access for Thursday afternoon 21st August <\/p>

18\/08\/2025 16:45 (jane)<\/b>Confirmed for Thursday 21st August - To use keys after 11am and to be completed by 3pm <\/p>

21\/08\/2025 15:02 (alan)<\/b>Replace all 6 halogen ights under kitchen cabinets for new LED fittings as old fittings where obsolete and not repairable <\/p>

21\/08\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65021","activity_ticket_id":"60206","ticket_reference":"HDT61291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For a plumber to reinstate the toilet seat - For 1pm today, access via tenant","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/07\/25","activity_end":"2025-07-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74400","activity_notes":"For a plumber to reinstate the toilet seat - For 1pm today, access via tenant","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2025 09:22 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 07:29 (michaelk)<\/b>Attended site to inspect loose toilet seat. Tightened seat however a replacement seat will be required if fault persists. 1hr labour 55<\/p>

28\/07\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65022","activity_ticket_id":"60207","ticket_reference":"HDT61292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate \/replace Knob on electric hob ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74401","activity_notes":"Reinstate \/replace Knob to electric hob - For Friday 25th July after 11am ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2025 10:20 (System)<\/b>Ticket Created<\/p>

24\/07\/2025 13:01 (jane)<\/b>For Friday 25th July after 11am <\/p>

25\/07\/2025 16:44 (roy)<\/b>Temp repair to knob but does need new<\/p>

06\/08\/2025 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65023","activity_ticket_id":"60101","ticket_reference":"HDT61186","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","ticket_address_1":"Flat 3","ticket_address_2":"4 Arne Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"Flat 3","cs_id":"3075","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/25","activity_end":"2025-07-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74402","activity_notes":"Returning to site with air con engineer ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2025 10:53 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 12:17 (alan)<\/b>Look at fault on AC Unable to repair fault Air conditioning specialist needed Fault showing as daikin error code u4-01<\/p>

15\/07\/2025 11:15 (jane)<\/b>Requested access for Tuesday 22nd July for the air con company to attend <\/p>

17\/07\/2025 09:08 (jane)<\/b>Air con engineer attending between 11am and 12noon on Tuesday 22nd July <\/p>

17\/07\/2025 10:05 (jane)<\/b>Confirmed for Tuesday 22nd July between 11am and 12noon Roy to collect keys from the 4th floor security office at 120 Long Acre<\/p>

23\/07\/2025 08:03 (roy)<\/b>Unable to get air con going.2 out of 5 working. Fault on electric wiring, break in cable somewhere<\/p>

24\/07\/2025 10:25 (jane)<\/b>Electrician and air con engineer need to return - Requested access for Thursday 31st July Update from Air Con engineer :Engineer Comments: 22\/07\/2025 14:50 - Found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolved<\/p>

28\/07\/2025 10:50 (jane)<\/b>Confirmed for Thursday 31st July at 11am collect keys from our security office at 120 Long Acre for access.<\/p>

31\/07\/2025 13:09 (alan)<\/b>Repair damage connection to AC unit Tested and left in working order<\/p>

31\/07\/2025 14:31 (roy)<\/b>With Alan and Air con All ok<\/p>

04\/08\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65024","activity_ticket_id":"60193","ticket_reference":"HDT61278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak into Delamina Restaurant ","ticket_address_1":"13-15 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"13-15 Tavistock Street ","cs_id":"2978","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2978","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/25","activity_end":"2025-07-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74403","activity_notes":"Continue investigation works of leak with Iain ","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2025 11:49 (System)<\/b>Ticket Created<\/p>

23\/07\/2025 11:24 (iain)<\/b>Investigate leak from roof.Seems to be a flat roof that is inaccessible externally. There may be access internally but area has been boarded up as per photos attached.<\/p>

23\/07\/2025 11:43 (jane)<\/b>Waiting on instruction from client if we can make an access hole to see behind the boarded area if there is access then onto the flat roof <\/p>

23\/07\/2025 14:04 (jane)<\/b>Client advised we access the residential flat to see if we can gain access to the roof area, waiting to see if we can attend this afternoon <\/p>

23\/07\/2025 14:45 (jane)<\/b>Confirmed for this afternoon Tenant is not in the flat we can use management key Flat 41 B5 + key to the front door<\/p>

23\/07\/2025 16:39 (iain)<\/b>Further leak investigation.<\/p>

24\/07\/2025 10:52 (jane)<\/b>Requested access to return on Friday morning 25th July at 9am <\/p>

24\/07\/2025 14:59 (jane)<\/b>Tenant home to provide access on Friday 25th July at 11am <\/p>

25\/07\/2025 11:30 (roy)<\/b>With Ian.Xlear blocked outletNTR for repairs to the roof<\/p>

25\/07\/2025 15:59 (iain)<\/b>Gained access to flat roof and cleared partial blokage to outlet to the hopper. Roof was holding water. Recommendations in notes.<\/p>

25\/07\/2025 16:02 (iain)<\/b>(13-15 Tavistock Street ) Recommend we return to clean and dry off roof and seal with aquapol. 1 man, 4 hours.<\/p>

25\/07\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65025","activity_ticket_id":"60208","ticket_reference":"HDT61293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tenant reported blocked kitchen sink. She tried to unblock it by herself but with no success - Tenant is home to provide access ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/07\/25","activity_end":"2025-07-24 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74404","activity_notes":"Tenant reported blocked kitchen sink. She tried to unblock it by herself but with no success - Tenant is home to provide access ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2025 10:55 (System)<\/b>Ticket Created<\/p>

24\/07\/2025 15:57 (iain)<\/b>Cleared blokage in kitchen sink waste pipework and flushed through.<\/p>

24\/07\/2025 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65026","activity_ticket_id":"60209","ticket_reference":"HDT61294","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Attend asap. Someone is locked from inside and could not get out","ticket_address_1":"Flat 2, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2, 1 Horse & Dolphin Yard ","cs_id":"3091","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"3091","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/25","activity_end":"2025-07-25 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74405","activity_notes":"Attend asap. Someone is locked from inside and could not get outCall Adriana 0 7340 565962 ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2025 11:22 (System)<\/b>Ticket Created<\/p>

24\/07\/2025 13:47 (roy)<\/b>Broken roller latch lock.Removed and have ordered new and should be in tomorrow.2nd deadlock ok which can be used to lock door<\/p>

24\/07\/2025 14:18 (jane)<\/b>On inspection found broken roller latch lock. Removed and have ordered new and should be in tomorrow. 2nd deadlock ok which can be used to lock door - Email Sent<\/b><\/p>

25\/07\/2025 16:45 (roy)<\/b>Replaced lockTested all ok<\/p>

28\/07\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65027","activity_ticket_id":"60210","ticket_reference":"HDT61295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen drawer not opening - Report to Terry on site ","ticket_address_1":"Flat 4","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 4","cs_id":"3114","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3114","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/07\/25","activity_end":"2025-07-24 15:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74406","activity_notes":"Kitchen drawer not opening - Report to Terry on site ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2025 13:19 (System)<\/b>Ticket Created<\/p>

24\/07\/2025 16:01 (iain)<\/b>Repair and adjustment to kitchen drawers.<\/p>

24\/07\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65028","activity_ticket_id":"60211","ticket_reference":"HDT61296","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17095 - Toilet repairs ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/25","activity_end":"2025-07-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74407","activity_notes":"Toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

24\/07\/2025 13:37 (jane)<\/b>Requested access for Monday 28th July <\/p>

24\/07\/2025 13:49 (jane)<\/b>Confirmed for Monday 28th July with Keys <\/p>

28\/07\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>

29\/07\/2025 07:36 (michaelk)<\/b>Attended site to complete quoted work. Removed toilet cistern and replaced all components internal and external to the cistern. 277.40 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"24\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65029","activity_ticket_id":"60143","ticket_reference":"HDT61228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/17059 - List of works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/07\/25","activity_end":"2025-07-24 15:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74408","activity_notes":"Replacement shower head ","activity_timesheet":"2","ticket_notes_combined":"

16\/07\/2025 14:21 (jane)<\/b>Requested access for Friday morning 18th July for the plumbing issues, instructed TwentyTwenty on the replacement lock <\/p>

18\/07\/2025 13:18 (jane)<\/b>Waiting on another date from the client <\/p>

22\/07\/2025 11:31 (jane)<\/b>Requested access for Thursday afternoon 24th July <\/p>

23\/07\/2025 10:03 (jane)<\/b>Terry the building manager will give access on Thursday afternoon 24th July <\/p>

28\/07\/2025 04:23 (alan)<\/b>Repair tail rail and fix kitchen tap<\/p>

28\/07\/2025 07:27 (michaelk)<\/b>Attended site <\/p>

28\/07\/2025 10:35 (jane)<\/b>Have the new lock body and spindle, requested access for 30th July <\/p>

28\/07\/2025 16:13 (jane)<\/b>TwentyTwenty attending on Wednesday 30th July between 11 and 12noon - Terry to give access <\/p>

30\/07\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65030","activity_ticket_id":"60212","ticket_reference":"HDT61297","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17098 - Full redecoration ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"31\/07\/25","activity_end":"2025-08-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74409","activity_notes":"Full redecoration This need to be done by 6th of august he can start on the 31st of July","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2025 08:59 (jane)<\/b>This need to be done by 6th of august he can start on the 31st of July.<\/p>

25\/07\/2025 11:51 (jane)<\/b>Works now need to be completed by 5th August <\/p>

05\/08\/2025 16:22 (jack)<\/b>Done <\/p>

05\/08\/2025 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65031","activity_ticket_id":"60213","ticket_reference":"HDT61298","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Main power switch box in the kitchen not working - For today - 24 hour ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/25","activity_end":"2025-07-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74410","activity_notes":"Main power switch box in the kitchen not working - For today - 24 hour ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2025 09:09 (System)<\/b>Ticket Created<\/p>

25\/07\/2025 10:34 (roy)<\/b>Isolator switch back box needs new.Broken lugNeed to pick up supplies and return early Monday as power needs to go off.Made safe for now<\/p>

30\/07\/2025 14:38 (jane)<\/b>Returning on Thursday morning 31st July at 7am Pasta chef will be on site Michaela : 07595340285<\/p>

31\/07\/2025 13:08 (alan)<\/b>Replace broken rotary isolator for dishwasher <\/p>

31\/07\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65032","activity_ticket_id":"60214","ticket_reference":"HDT61299","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 30th and Thursday 31st July ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"30\/07\/25","activity_end":"2025-07-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74411","activity_notes":"For Handyman Services for Wednesday 30th and Thursday 31st July ","activity_timesheet":null,"ticket_notes_combined":"

25\/07\/2025 09:41 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65033","activity_ticket_id":"60203","ticket_reference":"HDT61288","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17091 - To prepare and reinstate external tile","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/25","activity_end":"2025-07-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74412","activity_notes":"To prepare and reinstate external tileMahmood at security has the tile ","activity_timesheet":"2","ticket_notes_combined":"

23\/07\/2025 15:03 (jane)<\/b>Sue has the tile that needs to be reinstated <\/p>

24\/07\/2025 15:26 (travis)<\/b>Attended and attempted to refit external black marble slab back to seating area in the courtyard, torrential rain has stopped this job temporarily due to quick set adhesives and grouting being washed away as I work.<\/p>

25\/07\/2025 16:05 (iain)<\/b>Reinstated 2x marble slabs to seating area in courtyard.<\/p>

25\/07\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65034","activity_ticket_id":"60215","ticket_reference":"HDT61300","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Blocked sink in the Management Suite ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/07\/25","activity_end":"2025-07-25 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74413","activity_notes":"Blocked sink in the Management Suite ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2025 11:00 (System)<\/b>Ticket Created<\/p>

25\/07\/2025 16:06 (iain)<\/b>Cleared blokage to waste pipework in management suite kitchen.<\/p>

25\/07\/2025 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65035","activity_ticket_id":"60216","ticket_reference":"HDT61301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 5","cs_id":"3019","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3019","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/08\/25","activity_end":"2025-08-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74414","activity_notes":"To carry out full gas compliance testing and PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2025 11:28 (System)<\/b>Ticket Created<\/p>

25\/07\/2025 11:31 (jane)<\/b>Requested access for Friday 8th August from mid-morning <\/p>

04\/08\/2025 16:06 (carly)<\/b>Access confirmed Friday 8th August at 10am.Awaiting access details.<\/p>

05\/08\/2025 09:34 (carly)<\/b>Tenant to provide access.<\/p>

11\/08\/2025 09:48 (michaelk)<\/b>Completed full compliance testing 185<\/p>

12\/08\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>

12\/08\/2025 11:45 (jane)<\/b>Duplicate job ticket <\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65036","activity_ticket_id":"60217","ticket_reference":"HDT61302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water is not working - Enter with keys ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/07\/25","activity_end":"2025-07-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74415","activity_notes":"Hot water is not working - Enter with keys water went down yesterday and is still not working. I went there late last night to repressure the boiler.The pressure is at 1.3 bar and everything else is as it is.I also tried to reset it by turning it on and off at the power but still no Hot water.","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2025 12:58 (System)<\/b>Ticket Created<\/p>

25\/07\/2025 16:43 (roy)<\/b>2 visits as had to return following Michaels adviceManaged to get boiler workingAll seems ok<\/p>

28\/07\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65037","activity_ticket_id":"60218","ticket_reference":"HDT61303","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17071 - Replacement light fittings to ground floor toilet ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/25","activity_end":"2025-08-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74416","activity_notes":"Replacement light fittings to ground floor toilet ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 08:49 (alan)<\/b>Quoted works <\/p>

21\/08\/2025 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65038","activity_ticket_id":"60219","ticket_reference":"HDT61304","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17072 - Annual Emergency lighting test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/10\/25","activity_end":"2025-10-11 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74417","activity_notes":"Annual Emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 16:42 (jane)<\/b>Advised client we will be carrying out the testing on Saturday 11th October 2025<\/p>

13\/10\/2025 07:39 (alan)<\/b>KPF emergency light test Quoted works <\/p>

13\/10\/2025 12:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65039","activity_ticket_id":"60143","ticket_reference":"HDT61228","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/17059 - List of works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/08\/25","activity_end":"2025-08-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74418","activity_notes":"Shower head on order ","activity_timesheet":null,"ticket_notes_combined":"

16\/07\/2025 14:21 (jane)<\/b>Requested access for Friday morning 18th July for the plumbing issues, instructed TwentyTwenty on the replacement lock <\/p>

18\/07\/2025 13:18 (jane)<\/b>Waiting on another date from the client <\/p>

22\/07\/2025 11:31 (jane)<\/b>Requested access for Thursday afternoon 24th July <\/p>

23\/07\/2025 10:03 (jane)<\/b>Terry the building manager will give access on Thursday afternoon 24th July <\/p>

28\/07\/2025 04:23 (alan)<\/b>Repair tail rail and fix kitchen tap<\/p>

28\/07\/2025 07:27 (michaelk)<\/b>Attended site <\/p>

28\/07\/2025 10:35 (jane)<\/b>Have the new lock body and spindle, requested access for 30th July <\/p>

28\/07\/2025 16:13 (jane)<\/b>TwentyTwenty attending on Wednesday 30th July between 11 and 12noon - Terry to give access <\/p>

30\/07\/2025 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65040","activity_ticket_id":"60120","ticket_reference":"HDT61205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3144","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3144","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"29\/08\/25","activity_end":"2025-08-29 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74419","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached CHINATOWN ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 11:52 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 11:54 (jane)<\/b>Waiting on client to confirm we can commence the roof clearances next week <\/p>

22\/07\/2025 09:53 (jane)<\/b>Attending to below roofs on Tuesday 22nd July 94 Shaftesbury ave. Access through windows in common parts - Top roof access via loft hatch small step required and screwdriver1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place14-16 Rupert st. Access via 7a Wardour st. Keys 45 B1 Access to roof. (Next visit bring new tie rap)39 Wardour st. Common parts roof door.<\/p>

22\/07\/2025 13:33 (nick)<\/b>(94 Shaftesbury Avenue ) Loft hatch code 5261<\/p>

22\/07\/2025 14:33 (nick)<\/b>(4-6 Gerrard Street ) Zero access from 2 Gerard place ????<\/p>

22\/07\/2025 15:31 (nick)<\/b>(1-3 Horse & Dolphin Yard) I feel ive gone as deep as possible on my own, further down is not nice at all.Also think the tenants need to clear the rubbish properly as falls down the gaps.<\/p>

24\/07\/2025 14:35 (jane)<\/b>For Friday 25th July 15 - 16 Gerrard st. Access from 4 Macclesfield st.15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.14 Lisle Street - Key 83-B2 - Visual inspection through windowAnd whatever you can do as below :Common parts of 66 Shaftesbury Avenue only gives access to first floor roofs of 66, & 6468 Shaftesbury Avenue Smoke Ventilation opens the top hatch -Key 6B1Long ladder, two-man job.Access to 66, 68, 70, 72, 74, 76, 78, 80 Shaftesbury Av - Key 21-B1 All accesses through 80 Shaftesbury Avenue through common parts through door near Flat 7 fire escape Thanks <\/p>

25\/07\/2025 09:52 (nick)<\/b>(66 Shaftesbury Avenue ) Ive visually inspected lower roof from top floorCleared as much debris from rear hoper but access not easy visual of front of building <\/p>

25\/07\/2025 10:55 (nick)<\/b>(78 Shaftesbury Avenue ) Lost before pics<\/p>

25\/07\/2025 12:01 (nick)<\/b>(14 Lisle Street ) usual taken from inside the building photo not good so not uploaded.<\/p>

25\/07\/2025 15:54 (nick)<\/b>(11 Wardour Street ) This roof is disgusting, Needs rubish items removed one of which is a heavy motor.<\/p>

28\/07\/2025 16:43 (jane)<\/b>For Tuesday 30th July 34 Rupert st. Access via flat 4. - (Vacant Flat)19 Gerrard st. Access through roof door, ladder required. - Keys - 13 B1Second floor window Roof access requires two x engineers 28- 30 Lisle st. Common parts roof hatch, long ladder required.- 2 x engineers 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st.Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear Ladder required<\/p>

26\/08\/2025 14:42 (jane)<\/b>Roofs for Friday 29th August Flat 4, 34 Rupert Street - 26th with keysFlat 4.1, 52 Shaftesbury Avenue - Marco to confirm for Friday 29th -confirmed 11am. Marcos provide accessFlat 3, 58a Shaftesbury Avenue - with keys (do you need to enter any rooms?)Flat 3.03, 8 Gerrard Street - Adriana to confirm for Friday 29th -Time?Fla 3, 11 Gerrard Street Arranging access Flat 2, 9a Wardour Street - no access<\/p>

30\/09\/2025 11:48 (jane)<\/b>Requested access for Tuesday 7th October <\/p>

06\/10\/2025 10:02 (carly)<\/b>Confirmed for Tuesday 7th October,Please collect keys.<\/p>

06\/10\/2025 10:03 (carly)<\/b>24 and 26 Rupert Street - Ring Richard for access. Flat 2, 9a Wardour Street - KEYS NO 45 B1 & 53 B4 22\/24 Wardour Street - KEYS NO 49 B2 & 52 B2 39 Wardour Street - ?? top of the stairs hallway? 36 Gerrard Street - KEYS NO 7 B2<\/p>

14\/10\/2025 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65041","activity_ticket_id":"60220","ticket_reference":"HDT61305","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":" PA system for Pineapple Class in SMC - Monday 28th July at 6pm ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"28\/07\/25","activity_end":"2025-07-28 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74420","activity_notes":" PA system for Pineapple Class in SMC - Monday 28th July at 6pm ","activity_timesheet":null,"ticket_notes_combined":"

28\/07\/2025 10:37 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65042","activity_ticket_id":"60101","ticket_reference":"HDT61186","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","ticket_address_1":"Flat 3","ticket_address_2":"4 Arne Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_address_1":"Flat 3","cs_id":"3075","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/25","activity_end":"2025-07-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74421","activity_notes":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","activity_timesheet":"2","ticket_notes_combined":"

11\/07\/2025 10:53 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 12:17 (alan)<\/b>Look at fault on AC Unable to repair fault Air conditioning specialist needed Fault showing as daikin error code u4-01<\/p>

15\/07\/2025 11:15 (jane)<\/b>Requested access for Tuesday 22nd July for the air con company to attend <\/p>

17\/07\/2025 09:08 (jane)<\/b>Air con engineer attending between 11am and 12noon on Tuesday 22nd July <\/p>

17\/07\/2025 10:05 (jane)<\/b>Confirmed for Tuesday 22nd July between 11am and 12noon Roy to collect keys from the 4th floor security office at 120 Long Acre<\/p>

23\/07\/2025 08:03 (roy)<\/b>Unable to get air con going.2 out of 5 working. Fault on electric wiring, break in cable somewhere<\/p>

24\/07\/2025 10:25 (jane)<\/b>Electrician and air con engineer need to return - Requested access for Thursday 31st July Update from Air Con engineer :Engineer Comments: 22\/07\/2025 14:50 - Found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolved<\/p>

28\/07\/2025 10:50 (jane)<\/b>Confirmed for Thursday 31st July at 11am collect keys from our security office at 120 Long Acre for access.<\/p>

31\/07\/2025 13:09 (alan)<\/b>Repair damage connection to AC unit Tested and left in working order<\/p>

31\/07\/2025 14:31 (roy)<\/b>With Alan and Air con All ok<\/p>

04\/08\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65043","activity_ticket_id":"60221","ticket_reference":"HDT61306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with bathroom tap and supply and install new D handle to outside door - Lilian has keys for access ","ticket_address_1":"Flat 3 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/25","activity_end":"2025-07-28 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74422","activity_notes":"Issue with bathroom tap - Lilian has keys for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 11:42 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 16:04 (iain)<\/b>To source, supply and fit brass d handle.<\/p>

29\/07\/2025 07:47 (michaelk)<\/b>Attended site to inspect basin taps which Lillian wants to upgrade to a mixer. Collected information to provide a quote. 55Quote to follow.<\/p>

29\/07\/2025 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65044","activity_ticket_id":"60221","ticket_reference":"HDT61306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with bathroom tap and supply and install new D handle to outside door - Lilian has keys for access ","ticket_address_1":"Flat 3 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/07\/25","activity_end":"2025-07-28 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74423","activity_notes":"Supply and install new D handle to outside door - Lilian has keys for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 11:42 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 16:04 (iain)<\/b>To source, supply and fit brass d handle.<\/p>

29\/07\/2025 07:47 (michaelk)<\/b>Attended site to inspect basin taps which Lillian wants to upgrade to a mixer. Collected information to provide a quote. 55Quote to follow.<\/p>

29\/07\/2025 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65045","activity_ticket_id":"60222","ticket_reference":"HDT61307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom handle loose - Lilian has keys for access ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/25","activity_end":"2025-07-28 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74424","activity_notes":"Bathroom handle loose - Lilian has keys for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 11:46 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 13:16 (roy)<\/b>Refixed handle All ok<\/p>

28\/07\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65046","activity_ticket_id":"60223","ticket_reference":"HDT61308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with bathroom sink - Lilian has keys for access ","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/25","activity_end":"2025-07-28 15:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74425","activity_notes":"Issue with bathroom sink - Lilian has keys for access ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 11:48 (System)<\/b>Ticket Created<\/p>

29\/07\/2025 07:45 (michaelk)<\/b>Attended site to inspect basin. Found that the basin had worked loose. This was removed, re-fixed and sealed above and below. 2hrs labour 105<\/p>

29\/07\/2025 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65047","activity_ticket_id":"60224","ticket_reference":"HDT61309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty kitchen tap","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/07\/25","activity_end":"2025-07-28 17:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74426","activity_notes":"Faulty kitchen tap","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 13:27 (System)<\/b>Ticket Created<\/p>

29\/07\/2025 07:39 (michaelk)<\/b>Attended site to re-tighen kitchen mono block tap. 2hrs labour 105<\/p>

29\/07\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65048","activity_ticket_id":"60225","ticket_reference":"HDT61310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower riser rail issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/25","activity_end":"2025-07-29 11:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74427","activity_notes":"Riser rail issue ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 13:48 (System)<\/b>Ticket Created<\/p>

29\/07\/2025 07:43 (michaelk)<\/b>Attended site to inspect the shower riser rail. Collected measurements as a replacement is required. 1hr labour 55<\/p>

30\/07\/2025 09:54 (michaelk)<\/b>Attended site to install new shower riser rail, handset and hose. Completed work and left in full working order. 2hrs labour plus parts, total <\/p>

30\/07\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65049","activity_ticket_id":"60226","ticket_reference":"HDT61311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not draining ","ticket_address_1":"Flat 5","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 5","cs_id":"884","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/07\/25","activity_end":"2025-07-28 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74428","activity_notes":"Washing machine not draining ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 13:56 (System)<\/b>Ticket Created<\/p>

30\/07\/2025 08:43 (roy)<\/b>Removed filter and cleared blockage.Tested and all ok<\/p>

30\/07\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65050","activity_ticket_id":"60227","ticket_reference":"HDT61312","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Thursday 7th August ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/08\/25","activity_end":"2025-08-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74429","activity_notes":"Handyman Services for Thursday 7th August ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 16:36 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 13:29 (jane)<\/b>Agreed with client for Thursday 7th August only <\/p>

07\/08\/2025 18:28 (travis)<\/b>Slingsby maintenance.<\/p>

08\/08\/2025 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65051","activity_ticket_id":"60228","ticket_reference":"HDT61313","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for 13th and 14th August ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/25","activity_end":"2025-08-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74430","activity_notes":"For Handyman Services for 13th and 14th August ","activity_timesheet":"2","ticket_notes_combined":"

28\/07\/2025 16:38 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 18:57 (travis)<\/b>Maintenance contract.<\/p>

14\/08\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>

14\/08\/2025 19:59 (travis)<\/b>Maintenance contract.<\/p>","ticket_full_notes_text":"","ticket_created":"28\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65052","activity_ticket_id":"60175","ticket_reference":"HDT61260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 3 - Leak coming into the flat from the roof. - clear roof to 21-24 Newport Court and take pics ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/25","activity_end":"2025-07-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74431","activity_notes":"Flat 3 - Leak coming into the flat from the roof.room 1 - will be left open at 9am on Tuesday 29th July Room is rear of property right hand side To take pictures for leak\/room and outside of window\/roof etc and send to Iain ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 10:26 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 10:47 (carly)<\/b>Lee aware and attending today.<\/p>

21\/07\/2025 10:48 (carly)<\/b>Access with keys.<\/p>

21\/07\/2025 13:31 (carly)<\/b>Lee unable to gain access, Lilian has asked if we can return tomorrow.<\/p>

23\/07\/2025 13:44 (jane)<\/b>Awaiting access into Room 1 <\/p>

25\/07\/2025 09:18 (jane)<\/b>Chased access into Room 1<\/p>

25\/07\/2025 11:33 (jane)<\/b>Room 1 being left open - for Monday 28th July <\/p>

28\/07\/2025 16:04 (iain)<\/b>Investigate leak.<\/p>

28\/07\/2025 16:53 (jane)<\/b>Room 1 - will be left open at 9am on Tuesday 29th July for access <\/p>

30\/07\/2025 08:41 (roy)<\/b>Leak from roof.Took photos as requested and sent to Iain<\/p>

30\/07\/2025 13:14 (iain)<\/b>Gained access to roof, cleaned and resealed area of roof and filled hole in lead.<\/p>

30\/07\/2025 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65053","activity_ticket_id":"60229","ticket_reference":"HDT61314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Two electric cupboards to be cleaned please. The meters and wires are covered in greasy dust - they are filthy","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/25","activity_end":"2025-07-31 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74432","activity_notes":"Two electric cupboards to be cleaned please. The meters and wires are covered in greasy dust - they are filthy","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 09:48 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 13:04 (alan)<\/b>Clean electrical cupboard and meters \/ equipment <\/p>

31\/07\/2025 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65054","activity_ticket_id":"60213","ticket_reference":"HDT61298","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Main power switch box in the kitchen not working - For today - 24 hour ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/07\/25","activity_end":"2025-07-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74433","activity_notes":"Main power switch box in the kitchen not working","activity_timesheet":"2","ticket_notes_combined":"

25\/07\/2025 09:09 (System)<\/b>Ticket Created<\/p>

25\/07\/2025 10:34 (roy)<\/b>Isolator switch back box needs new.Broken lugNeed to pick up supplies and return early Monday as power needs to go off.Made safe for now<\/p>

30\/07\/2025 14:38 (jane)<\/b>Returning on Thursday morning 31st July at 7am Pasta chef will be on site Michaela : 07595340285<\/p>

31\/07\/2025 13:08 (alan)<\/b>Replace broken rotary isolator for dishwasher <\/p>

31\/07\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65055","activity_ticket_id":"60230","ticket_reference":"HDT61315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for suitable fire stopping to the penetrations in the electrical intake cupboard wall and floor. Ensure the filler is rated as achieving a fire resistance of 30 minutes","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/07\/25","activity_end":"2025-07-29 13:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74434","activity_notes":"Arrange for suitable fire stopping to the penetrations in the electrical intake cupboard wall and floor. Ensure the filler is rated as achieving a fire resistance of 30 minutesObservationThere are penetrations in the electrical intake cupboard, wall and floor that would allow for fire and smoke spread in the event of a fire. ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 10:11 (System)<\/b>Ticket Created<\/p>

30\/07\/2025 13:29 (iain)<\/b>Fire stopping in electrical cupboard.<\/p>

30\/07\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65056","activity_ticket_id":"60231","ticket_reference":"HDT61316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Recommendation\tDisplay 'No Unauthorised Access' signage at each roof access point, top floor outside flat 3.","ticket_address_1":"21a Newport Court","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21a Newport Court","cs_id":"2409","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/08\/25","activity_end":"2025-08-01 12:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74435","activity_notes":"RecommendationDisplay 'No Unauthorised Access' signage at each roof access point, top floor outside flat 3.ObservationNo Unauthorised Access' signage was not displayed at the roof access point, top floor outside flat 3.","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 10:18 (System)<\/b>Ticket Created<\/p>

30\/07\/2025 14:04 (iain)<\/b>(21a Newport Court) Sign on order.<\/p>

01\/08\/2025 15:57 (iain)<\/b>Signage.<\/p>

01\/08\/2025 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65057","activity_ticket_id":"60192","ticket_reference":"HDT61277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of items to be removed as to images ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/07\/25","activity_end":"2025-07-29 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74436","activity_notes":"List of items to be removed as to images Living room, kitchen, bedroom & bathroom Venetian blinds to be removed & disposed.Please collect keys for access.","activity_timesheet":"2","ticket_notes_combined":"

22\/07\/2025 11:03 (System)<\/b>Ticket Created<\/p>

29\/07\/2025 18:45 (travis)<\/b>Clearance of left items from previous tenants,Removal of all blinds,All items disposed off at recycling centre.<\/p>

30\/07\/2025 08:43 (roy)<\/b>With Travis and NickCleared items in flat<\/p>

30\/07\/2025 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65058","activity_ticket_id":"60232","ticket_reference":"HDT61317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - Vacating 1st Aug. Please arrange ITC on 4th Aug - noon.","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/25","activity_end":"2025-08-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74437","activity_notes":"Inter-tenancy checks - Vacating 1st Aug. P","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 13:53 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 13:27 (jane)<\/b>Wooden radiator covers on order <\/p>

04\/08\/2025 15:55 (travis)<\/b>Itc works.<\/p>

05\/08\/2025 09:45 (travis)<\/b>Itc works,Mastic seals and floor stain removal.<\/p>

05\/08\/2025 10:18 (jane)<\/b>Sash window fasteners on order - 3 day lead-time <\/p>

08\/08\/2025 15:20 (travis)<\/b>Attended and fitted sash window swivel catches and floor radiator pipe covers to complete itc.<\/p>

11\/08\/2025 09:48 (michaelk)<\/b>Completed heating inspection, kitchen radiator valve found leaking. Have isolated and ordered replacement. 2hrs labour 105<\/p>

12\/08\/2025 10:44 (jane)<\/b>Completed heating inspection, kitchen radiator valve found leaking. Have isolated and ordered replacement. - Email Sent<\/b><\/p>

13\/08\/2025 07:26 (michaelk)<\/b>Attended site to drain down the heating system and to replace the trv and valve to the kitchen radiator. Completed work and reinstated the system. 2hrs labour plus parts, total 125.45 ex vat.<\/p>

13\/08\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65059","activity_ticket_id":"60232","ticket_reference":"HDT61317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks - Vacating 1st Aug. Please arrange ITC on 4th Aug - noon.","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/25","activity_end":"2025-08-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74438","activity_notes":"Inter-tenancy checks - Vacating 1st Aug. Please arrange ITC on 4th Aug - noon.","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 13:53 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 13:27 (jane)<\/b>Wooden radiator covers on order <\/p>

04\/08\/2025 15:55 (travis)<\/b>Itc works.<\/p>

05\/08\/2025 09:45 (travis)<\/b>Itc works,Mastic seals and floor stain removal.<\/p>

05\/08\/2025 10:18 (jane)<\/b>Sash window fasteners on order - 3 day lead-time <\/p>

08\/08\/2025 15:20 (travis)<\/b>Attended and fitted sash window swivel catches and floor radiator pipe covers to complete itc.<\/p>

11\/08\/2025 09:48 (michaelk)<\/b>Completed heating inspection, kitchen radiator valve found leaking. Have isolated and ordered replacement. 2hrs labour 105<\/p>

12\/08\/2025 10:44 (jane)<\/b>Completed heating inspection, kitchen radiator valve found leaking. Have isolated and ordered replacement. - Email Sent<\/b><\/p>

13\/08\/2025 07:26 (michaelk)<\/b>Attended site to drain down the heating system and to replace the trv and valve to the kitchen radiator. Completed work and reinstated the system. 2hrs labour plus parts, total 125.45 ex vat.<\/p>

13\/08\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65060","activity_ticket_id":"60233","ticket_reference":"HDT61318","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to heat alarm bleeping ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/25","activity_end":"2025-07-29 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74439","activity_notes":"To attend to heat alarm bleeping ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 13:59 (System)<\/b>Ticket Created<\/p>

30\/07\/2025 09:51 (michaelk)<\/b>Attended site and resolved beeping alarm issue. 1hr labour 55<\/p>

30\/07\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65061","activity_ticket_id":"60234","ticket_reference":"HDT61319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to issue with shower ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/07\/25","activity_end":"2025-07-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74440","activity_notes":"To attend to issue with shower ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 14:00 (System)<\/b>Ticket Created<\/p>

30\/07\/2025 09:51 (michaelk)<\/b>Attended site to investigate shower, tray and door handle issues. Re-fixed door and shower handle faults. Cut out sealant from the shower tray and installed new seal. 3hrs labour plus parts, total 165<\/p>

30\/07\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65062","activity_ticket_id":"60235","ticket_reference":"HDT61320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and PAT testing - Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/08\/25","activity_end":"2025-08-05 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74441","activity_notes":"Inter-tenancy checks and PAT testing - Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 14:17 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 16:14 (jane)<\/b>This ITC can be started on 5th August <\/p>

05\/08\/2025 13:37 (roy)<\/b>Pat test<\/p>

05\/08\/2025 16:41 (iain)<\/b>ITC'S.<\/p>

06\/08\/2025 09:22 (carly)<\/b>Roy is aware and will attend this morning.<\/p>

06\/08\/2025 11:31 (roy)<\/b>Found unit working OK and no noise.Spoke to office and said to clean unit.Dropped lid and found a screw inside had fallen out.Replaced, cleaned and refittedAll ok<\/p>

06\/08\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>

06\/08\/2025 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2025 16:22 (iain)<\/b>Window restrictors and blind chain guides.<\/p>

06\/08\/2025 16:23 (iain)<\/b>(Flat 2.2 76 Shaftesbury Avenue) All windows have restrictors or sash stops.Blind chain guides will need to be ordered.<\/p>

07\/08\/2025 16:11 (iain)<\/b>Supply and fit blind cleats.<\/p>

07\/08\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65063","activity_ticket_id":"60235","ticket_reference":"HDT61320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and PAT testing - Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/25","activity_end":"2025-08-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74442","activity_notes":"PAT testing - Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 14:17 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 16:14 (jane)<\/b>This ITC can be started on 5th August <\/p>

05\/08\/2025 13:37 (roy)<\/b>Pat test<\/p>

05\/08\/2025 16:41 (iain)<\/b>ITC'S.<\/p>

06\/08\/2025 09:22 (carly)<\/b>Roy is aware and will attend this morning.<\/p>

06\/08\/2025 11:31 (roy)<\/b>Found unit working OK and no noise.Spoke to office and said to clean unit.Dropped lid and found a screw inside had fallen out.Replaced, cleaned and refittedAll ok<\/p>

06\/08\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>

06\/08\/2025 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2025 16:22 (iain)<\/b>Window restrictors and blind chain guides.<\/p>

06\/08\/2025 16:23 (iain)<\/b>(Flat 2.2 76 Shaftesbury Avenue) All windows have restrictors or sash stops.Blind chain guides will need to be ordered.<\/p>

07\/08\/2025 16:11 (iain)<\/b>Supply and fit blind cleats.<\/p>

07\/08\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65064","activity_ticket_id":"60236","ticket_reference":"HDT61321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/25","activity_end":"2025-08-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74443","activity_notes":"Electrical boilers and controls - Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 07:24 (michaelk)<\/b>Attended site and completed the electric heating inspection. Heat tested the boiler and system, leaving in full working order. 2hrs labour 105<\/p>

13\/08\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65065","activity_ticket_id":"60237","ticket_reference":"HDT61322","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17103 - Replacement of cracked tiles to bathroom en-suite ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/08\/25","activity_end":"2025-08-01 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74444","activity_notes":"Replacement of cracked tiles to bathroom en-suite Property vacant from Thursday morning 31st July ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 14:35 (jane)<\/b>Property vacant from Thursday morning 31st July<\/p>

01\/08\/2025 09:12 (iain)<\/b>Tile uplifted for sample but unable to source, tiles are discontinued. Office informed.<\/p>

02\/09\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65066","activity_ticket_id":"60238","ticket_reference":"HDT61323","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To return and tidy up the TV cables with conduit at L-03 and L-02 and install friction plates","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/08\/25","activity_end":"2025-08-05 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74445","activity_notes":"To return and tidy up the TV cables with conduit at L-03 and L-02","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 14:40 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 12:02 (jane)<\/b>For Tuesday morning 5th August<\/p>

05\/08\/2025 08:16 (alan)<\/b>Install conduits for cables supping monitors Remove monitors dismantle brackets for monitors and install friction plates to prevent swivel movementReinstall monitors and leave all in working order<\/p>

05\/08\/2025 08:50 (roy)<\/b>With Alan<\/p>

05\/08\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65067","activity_ticket_id":"60239","ticket_reference":"HDT61324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17102 - To supply and fit new upgraded basin taps ","ticket_address_1":"Flat 3 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 3 Egmont House","cs_id":"2063","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2063","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/25","activity_end":"2025-08-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74446","activity_notes":"To supply and fit new upgraded basin taps ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 15:14 (jane)<\/b>M Keenan ordering taps <\/p>

06\/08\/2025 10:37 (carly)<\/b>Access requested Thursday 7th August at 1pm.<\/p>

06\/08\/2025 13:16 (jane)<\/b>Confirmed for Thursday 7th August at 1pm. - Tenant to provide access <\/p>

08\/08\/2025 07:25 (michaelk)<\/b>Attended site to replace the existing basin taps to a deck mixer. Installed new isolation valves and flexible connections, leaving in full working order. 240.80 ex vat.<\/p>

08\/08\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65068","activity_ticket_id":"60240","ticket_reference":"HDT61325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sink in the master bathroom is leaking","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/07\/25","activity_end":"2025-07-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74447","activity_notes":"Sink in the master bathroom is leakingTo attend between 11am and 12noon on Wednesday 30th July, Terry to give access ","activity_timesheet":"1","ticket_notes_combined":"

29\/07\/2025 15:20 (System)<\/b>Ticket Created<\/p>

29\/07\/2025 15:21 (jane)<\/b>To attend between 11am and 12noon on Wednesday 30th July, Terry to give access<\/p>

30\/07\/2025 14:24 (roy)<\/b>Leaking chrome bottle neck trapRefixed and checked connections under sink. Replaced broken overhead showerAll ok<\/p>

30\/07\/2025 14:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65069","activity_ticket_id":"60241","ticket_reference":"HDT61326","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17104 - Lounge lights and under worktop lighting ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/25","activity_end":"2025-07-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74448","activity_notes":"Lounge lights and under worktop lighting ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 13:06 (alan)<\/b>Quoted works <\/p>

31\/07\/2025 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65070","activity_ticket_id":"60242","ticket_reference":"HDT61327","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor IT cupboard door lock sticking in lock keep maybe damaged","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/07\/25","activity_end":"2025-07-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74449","activity_notes":"3rd floor IT cupboard door lock sticking in lock keep maybe damaged","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2025 08:47 (System)<\/b>Ticket Created<\/p>

30\/07\/2025 14:00 (travis)<\/b>Attended above property and found data cupboard door lock to be binding,Removed barrel, handles,and lock body from door.Removed lock cover plate and found wood shavings from when lock was fitted and congealed grease,Cleaned lock and lubricated,refitted and tested,lock working well.Cleaned work area and reported to John prentagast.<\/p>

30\/07\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65071","activity_ticket_id":"60243","ticket_reference":"HDT61328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Missing wooden tiles and bathtub cover\/plate - For 10am on Thursday 31st July","ticket_address_1":"Flat 3.2","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.2","cs_id":"2125","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2125","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/25","activity_end":"2025-07-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74450","activity_notes":"Missing wooden tiles - For 10am on Thursday 31st July","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2025 10:06 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 12:16 (travis)<\/b>Repairs to wooden flooring throughout property.<\/p>

01\/08\/2025 07:54 (michaelk)<\/b>Attended site to investigate bath waste. <\/p>

06\/08\/2025 10:27 (carly)<\/b>Access requested Thursday 7th August at 9am.<\/p>

07\/08\/2025 09:02 (jane)<\/b>Access arranged for 18th of August at 11AM<\/p>

18\/08\/2025 11:36 (carly)<\/b>Needs re-booking when we have the right parts. Mike K will let us know when they arrive.<\/p>

29\/08\/2025 10:33 (carly)<\/b>Access requested Wednesday 10th September 12pm.<\/p>

29\/08\/2025 11:44 (carly)<\/b>Access confirmed for Wednesday 10th September but will need to be completed by 2pm due to guests arriving.<\/p>

11\/09\/2025 10:52 (michaelk)<\/b>Attended site to remove the bath panel and to replace the bath waste filler. Completed the work and left in full working order. 4hrs labour plus parts 78.60 ex vat.<\/p>

12\/09\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65072","activity_ticket_id":"60243","ticket_reference":"HDT61328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Missing wooden tiles and bathtub cover\/plate - For 10am on Thursday 31st July","ticket_address_1":"Flat 3.2","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.2","cs_id":"2125","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/25","activity_end":"2025-07-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74451","activity_notes":"Missing bathtub cover\/plate - For 10am on Thursday 31st July","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2025 10:06 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 12:16 (travis)<\/b>Repairs to wooden flooring throughout property.<\/p>

01\/08\/2025 07:54 (michaelk)<\/b>Attended site to investigate bath waste. <\/p>

06\/08\/2025 10:27 (carly)<\/b>Access requested Thursday 7th August at 9am.<\/p>

07\/08\/2025 09:02 (jane)<\/b>Access arranged for 18th of August at 11AM<\/p>

18\/08\/2025 11:36 (carly)<\/b>Needs re-booking when we have the right parts. Mike K will let us know when they arrive.<\/p>

29\/08\/2025 10:33 (carly)<\/b>Access requested Wednesday 10th September 12pm.<\/p>

29\/08\/2025 11:44 (carly)<\/b>Access confirmed for Wednesday 10th September but will need to be completed by 2pm due to guests arriving.<\/p>

11\/09\/2025 10:52 (michaelk)<\/b>Attended site to remove the bath panel and to replace the bath waste filler. Completed the work and left in full working order. 4hrs labour plus parts 78.60 ex vat.<\/p>

12\/09\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65073","activity_ticket_id":"60192","ticket_reference":"HDT61277","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of items to be removed as to images ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"30\/07\/25","activity_end":"2025-07-30 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74452","activity_notes":"List of items to be removed as to images Living room, kitchen, bedroom & bathroom Venetian blinds to be removed & disposed.Please collect keys for access.","activity_timesheet":null,"ticket_notes_combined":"

22\/07\/2025 11:03 (System)<\/b>Ticket Created<\/p>

29\/07\/2025 18:45 (travis)<\/b>Clearance of left items from previous tenants,Removal of all blinds,All items disposed off at recycling centre.<\/p>

30\/07\/2025 08:43 (roy)<\/b>With Travis and NickCleared items in flat<\/p>

30\/07\/2025 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65074","activity_ticket_id":"60244","ticket_reference":"HDT61329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lock repair\/replacement - 10 and 11 Gerrard Street ","ticket_address_1":"11 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11 Gerrard Street ","cs_id":"669","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"669","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/25","activity_end":"2025-07-31 14:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74453","activity_notes":"Lock repair\/replacement - 10 and 11 Gerrard Street RecommendationEnsure access to electrical cupboard is adequately controlled by ensuring they are kept locked and access permitted to authorised people only.ObservationAccess to electrical cupboards was inadequately controlled.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2025 11:42 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 09:11 (travis)<\/b>Collection of keys and attended above property, found left hand door had dropped, preventing the lock bolt engaging into the keep.Realigned door by cutting in top hinge,Refitted lock keep to suit bolt and removed FB2 lock, lightly oiled and refitted.Tested.Returned keys.<\/p>

31\/07\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65075","activity_ticket_id":"60188","ticket_reference":"HDT61273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower blocked.","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/25","activity_end":"2025-07-31 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74454","activity_notes":"keys for access Engineers notes regarding works carried out: On site for blocked shower when on site found blocked to clear removed cover to shower and found trap cant be removed unable to machine around trap as trap is to small and needs to be removed plumber needed to remove shower trap to make access to get machine into pipework to be able to clear checked in office below flat and signs of leaking from the shower no access through the ceiling so needs to be removed from above Recommendations (if any): Plumber needed to be able to remove shower trap to machine pipework clear ","activity_timesheet":"2","ticket_notes_combined":"

21\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 15:09 (carly)<\/b>Iain aware and attending now.Please use keys for access but knock first.<\/p>

21\/07\/2025 17:07 (iain)<\/b>Cleared shower blokage and flushed through.<\/p>

23\/07\/2025 11:20 (iain)<\/b>Reinstated shower trap cover.Shower has been plunged, aqua vaced and flushed through but is still partially blocked.Office informed.<\/p>

23\/07\/2025 11:21 (jane)<\/b>Still an partial blockage, arranging for London Drainage to attend <\/p>

23\/07\/2025 11:52 (jane)<\/b>London Drainage attending this afternoon <\/p>

23\/07\/2025 16:40 (iain)<\/b>In attendance with London drainage.<\/p>

24\/07\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2025 13:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2025 13:22 (jane)<\/b>Re- attending on Thursday 31st July - issue with shower <\/p>

01\/08\/2025 07:53 (michaelk)<\/b>Attended site to investigate blocked waste. Attempted to clear using aqau vac, however wasn't able to completely clear. Investigated shower tray and confirmed that the tray is cracked. A replacement is required. 2hrs labour 105<\/p>

01\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65076","activity_ticket_id":"60245","ticket_reference":"HDT61330","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace lights in common parts outside Flat 7, Flat 2 and lift corridor on the 4th floor ","ticket_address_1":"15 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"15 Slingsby Place","cs_id":"1698","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"1698","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/07\/25","activity_end":"2025-07-30 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74455","activity_notes":"To replace lights in common parts outside Flat 7, Flat 2 and lift corridor on the 4th floor ","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2025 13:26 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 13:07 (alan)<\/b>Replace faulty light fitting outside flat 2 , flat 7 and in lobby 3rd floor <\/p>

31\/07\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65077","activity_ticket_id":"59875","ticket_reference":"HDT60960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional Works - Works to commence on 20th and complete by the 30th July ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"30\/07\/25","activity_end":"2025-07-30 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74456","activity_notes":"Additional Works - 1.Prior to start date, property to be professionally cleaned including windows, curtains and carpets prior to the commencement of the tenancy.","activity_timesheet":null,"ticket_notes_combined":"

10\/06\/2025 16:50 (System)<\/b>Ticket Created<\/p>

11\/06\/2025 11:43 (jane)<\/b>Sent an email to Gentwell, instructing the professional clean on 30th July <\/p>

17\/07\/2025 15:20 (jane)<\/b>Works now to start on 22nd July <\/p>

25\/07\/2025 16:26 (jane)<\/b>Additional Works - for Wednesday morning 30th July <\/p>

30\/07\/2025 13:35 (iain)<\/b>List of works.<\/p>

06\/08\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65078","activity_ticket_id":"60246","ticket_reference":"HDT61331","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17097 - Removal of tenants items ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/07\/25","activity_end":"2025-07-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74457","activity_notes":"Removal of tenants items ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2025 09:11 (iain)<\/b>Remove and dispose of tennants items<\/p>

01\/08\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65080","activity_ticket_id":"60247","ticket_reference":"HDT61332","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17105 - Redecoration works ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/09\/25","activity_end":"2025-09-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74459","activity_notes":"Redecoration works please proceed on the 23rd Sept. Tenant vacating 19th Sept","activity_timesheet":null,"ticket_notes_combined":"

30\/07\/2025 16:39 (jane)<\/b>To proceed on the 23rd September. Tenant vacating 19th Sept<\/p>

02\/10\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65081","activity_ticket_id":"60248","ticket_reference":"HDT61333","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fix the seal on the bottom of the 3rd floor office fire door please this is preventing the door from closing properly","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/07\/25","activity_end":"2025-07-31 14:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74460","activity_notes":"To fix the seal on the bottom of the 3rd floor office fire door please this is preventing the door from closing properly","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 10:37 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 14:07 (travis)<\/b>Attended above property and found the third floor office fire door smoke\/drop bar to have become dislodged.Removed overhead closer and door ,Removed smoke bar and reseated rubber strip, reinstated bar and door\/closer and tested.All working as it should on exit.Recommended not to use wedged type door stop to prevent further damage <\/p>

31\/07\/2025 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65082","activity_ticket_id":"60249","ticket_reference":"HDT61334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out list of works - for 11am next Wednesday 6th August ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2123","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/07\/25","activity_end":"2025-08-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74461","activity_notes":"Dimmer switch not working ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 11:23 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 14:31 (roy)<\/b>Faulty dimmerReplaced All ok<\/p>

06\/08\/2025 11:29 (roy)<\/b>Arrived at 11am as requested but guest inside flat.I asked if they was leaving today as I had jobs to do inside flat.Refused access<\/p>

06\/08\/2025 13:38 (jane)<\/b>Re-booking for Wednesday 13th August - awaiting access <\/p>

12\/08\/2025 15:50 (jane)<\/b>Waiting on a date from the tenant <\/p>

23\/09\/2025 10:24 (carly)<\/b>Access requested Thursday 25th September at 9am.<\/p>

24\/09\/2025 11:32 (carly)<\/b>Follow up email sent requesting access for Thursday 25th September.<\/p>

29\/09\/2025 10:08 (carly)<\/b>Access requested for Tuesday 7th October at 9am.<\/p>

29\/09\/2025 14:58 (carly)<\/b>Awaiting confirmation from Marcos.<\/p>

30\/09\/2025 09:25 (carly)<\/b>Marcos can provide access from 11am.<\/p>

08\/10\/2025 10:04 (roy)<\/b>Refixed broken plinthResecured shelvingButUnable to replace broken handles and ntr when purchasedMissing floor parts Need to purchase and refitArranged for midday Wednesday <\/p>

08\/10\/2025 14:09 (roy)<\/b>Remove and replace 4 x broken handles on windows Cut and replace missing pattern floor. 3 areas<\/p>

08\/10\/2025 14:11 (roy)<\/b>Removed 4 x window fasteners and replaceCut and fit pattern floor 3 areas<\/p>

10\/10\/2025 19:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65083","activity_ticket_id":"60250","ticket_reference":"HDT61335","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leaking sink and trap ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/07\/25","activity_end":"2025-07-31 15:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74462","activity_notes":"Leaking sink and trap ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 13:03 (System)<\/b>Ticket Created<\/p>

01\/08\/2025 05:58 (michaelk)<\/b>Attended site to investigate leaking basin. A quote is to be forwarded to resolve plumbing issues. Note; the basin has to be removed and has been installed with ct1. 2hrs labour 105<\/p>

01\/08\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65084","activity_ticket_id":"60251","ticket_reference":"HDT61336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out plumbing and alarm checks only - new tenant moves in on 15th August ","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/25","activity_end":"2025-08-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74463","activity_notes":"To carry out plumbing and alarm checks only - new tenant moves in on 15th August ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 14:04 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 07:47 (michaelk)<\/b>Attended site to inspect and test the alarms and plumbing. Removed and checked\/cleaned traps were necessary. Checked and recorded the smoke and heat alarm. 2hrs labour 105<\/p>

12\/08\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65085","activity_ticket_id":"60249","ticket_reference":"HDT61334","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out list of works - for 11am next Wednesday 6th August ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2123","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/25","activity_end":"2025-10-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74464","activity_notes":"To carry out list of works -for 11am next Wednesday 6th August bathroom shelving hinges-replace missing wooden tiles-reinstate kitchen kickboard -reinstate kitchen window handle","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 11:23 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 14:31 (roy)<\/b>Faulty dimmerReplaced All ok<\/p>

06\/08\/2025 11:29 (roy)<\/b>Arrived at 11am as requested but guest inside flat.I asked if they was leaving today as I had jobs to do inside flat.Refused access<\/p>

06\/08\/2025 13:38 (jane)<\/b>Re-booking for Wednesday 13th August - awaiting access <\/p>

12\/08\/2025 15:50 (jane)<\/b>Waiting on a date from the tenant <\/p>

23\/09\/2025 10:24 (carly)<\/b>Access requested Thursday 25th September at 9am.<\/p>

24\/09\/2025 11:32 (carly)<\/b>Follow up email sent requesting access for Thursday 25th September.<\/p>

29\/09\/2025 10:08 (carly)<\/b>Access requested for Tuesday 7th October at 9am.<\/p>

29\/09\/2025 14:58 (carly)<\/b>Awaiting confirmation from Marcos.<\/p>

30\/09\/2025 09:25 (carly)<\/b>Marcos can provide access from 11am.<\/p>

08\/10\/2025 10:04 (roy)<\/b>Refixed broken plinthResecured shelvingButUnable to replace broken handles and ntr when purchasedMissing floor parts Need to purchase and refitArranged for midday Wednesday <\/p>

08\/10\/2025 14:09 (roy)<\/b>Remove and replace 4 x broken handles on windows Cut and replace missing pattern floor. 3 areas<\/p>

08\/10\/2025 14:11 (roy)<\/b>Removed 4 x window fasteners and replaceCut and fit pattern floor 3 areas<\/p>

10\/10\/2025 19:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65086","activity_ticket_id":"60252","ticket_reference":"HDT61337","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To supply and fit new fuse spur for office alarm system - Report to IT - Maurice Eilic at 11am on Friday 15th August - Flagstone ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/25","activity_end":"2025-08-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74465","activity_notes":"To supply and fit new fuse spur for office alarm system - Report to IT - Maurice Eilic at 11am on Friday 15th August - Flagstone ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 15:34 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 15:35 (jane)<\/b>For 11am on Friday 15th August<\/p>

15\/08\/2025 12:48 (alan)<\/b>Install unswitched a few spur for alarm system to be installed by others <\/p>

15\/08\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65087","activity_ticket_id":"60253","ticket_reference":"HDT61338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 9B and Flat 9C - alarm checking and replacement - For Friday morning 1s August - Flat 9C will be home","ticket_address_1":"9-15 Sackville Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"9-15 Sackville Street","cs_id":"3148","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3148","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/08\/25","activity_end":"2025-08-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74466","activity_notes":"Flat 9B and Flat 9C - alarm checking and replacement - For Friday morning 1s August - Flat 9C will be homeAs part of the inter tenancy works we should be checking that the smoke alarms are all in date and working. Can you please ensure this is done for Flat B? Please could you also install the alarm that has been left by the inventory clerk in Flat C? And change any already installed to new ones? do this and take photos to confirm once done? ","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 16:20 (System)<\/b>Ticket Created<\/p>

01\/08\/2025 11:26 (roy)<\/b>Replaced out of date alarms in flats B and C<\/p>

01\/08\/2025 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65088","activity_ticket_id":"60254","ticket_reference":"HDT61339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/25","activity_end":"2025-09-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74467","activity_notes":"List of works -Re-grout bathroom flooring -reinstate or replace window handles -reinstate bathroom shelving hinges","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 16:28 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 16:29 (jane)<\/b>Requested access for Monday morning 4th August <\/p>

04\/08\/2025 10:35 (jane)<\/b>Waiting on another date from the client <\/p>

04\/08\/2025 13:46 (jane)<\/b>Marcos will come back with another date\/time.There is a guest in the Flat.<\/p>

27\/08\/2025 12:28 (carly)<\/b>Access requested Monday 1st September at 1pm<\/p>

29\/08\/2025 12:37 (carly)<\/b>Follow up email sent requesting access for Monday 1st September.<\/p>

01\/09\/2025 14:40 (travis)<\/b>Attended but couldn't get any answer,Carried on with other jobs.<\/p>

02\/09\/2025 10:53 (carly)<\/b>Access requested Friday 5th September pm.<\/p>

02\/09\/2025 12:06 (carly)<\/b>Access confirmed for Monday 8th at 11am.<\/p>

08\/09\/2025 13:47 (travis)<\/b>List of works,Reseated loose bathroom floor tiles and grouted.Refitted bathroom glass shelves brackets,Left property to source a window in brass, returned and fitted.<\/p>

09\/09\/2025 11:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65089","activity_ticket_id":"60255","ticket_reference":"HDT61340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reports of a broken pipe leaking.","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/08\/25","activity_end":"2025-08-01 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74468","activity_notes":"Reports of a broken pipe leaking.","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 16:31 (System)<\/b>Ticket Created<\/p>

01\/08\/2025 15:59 (iain)<\/b>Replaced section of overflow pipework.<\/p>

01\/08\/2025 16:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65090","activity_ticket_id":"60256","ticket_reference":"HDT61341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17052 - Repairs and redecoration to bathroom ceiling ","ticket_address_1":"Flat 2.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 2.2","cs_id":"325","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"21\/08\/25","activity_end":"2025-08-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74469","activity_notes":"Repairs and redecoration to bathroom ceiling ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 11:03 (carly)<\/b>Access requested Wednesday 13th August.<\/p>

18\/08\/2025 12:00 (carly)<\/b>Access requested Thursday 21st August at 1pm.<\/p>

19\/08\/2025 11:20 (carly)<\/b>Jack will be able to arrive before 12pm as requested by Marcos.<\/p>

21\/08\/2025 14:11 (jack)<\/b>Done<\/p>

21\/08\/2025 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65091","activity_ticket_id":"60257","ticket_reference":"HDT61342","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":" One of the front desk ceilings lights have gone off","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/08\/25","activity_end":"2025-08-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74470","activity_notes":" One of the front desk ceilings lights have gone off","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 16:42 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 08:53 (roy)<\/b>Changed tubes but still not workingNeeds new ballast unitNeed Alan<\/p>

02\/09\/2025 14:06 (jane)<\/b>Parts on order <\/p>

05\/09\/2025 13:20 (alan)<\/b>Replace faulty ballest to light in office by reception desk and leave light working Whilst working on light, it was found the emergency ballast in the light fitting is also faulty, this part is obsolete due to this a quote to install a emergency light in this area to follow Quote to install small recessed emergency light fitting in the ceiling in reception area1 man 4 hours Materials 100<\/p>

05\/09\/2025 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65092","activity_ticket_id":"60258","ticket_reference":"HDT61343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17108 - Water damage redecoration ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/08\/25","activity_end":"2025-08-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74471","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 10:20 (carly)<\/b>Access requested Tuesday 12th August.<\/p>

11\/08\/2025 11:45 (carly)<\/b>Access requested Monday 18th August.<\/p>

13\/08\/2025 09:10 (jane)<\/b>Confirmed proceed on Monday 18th at 9am -Flat 4, Exeter Mansion.The tenant can provide access<\/p>

20\/08\/2025 10:20 (jack)<\/b>Done <\/p>

20\/08\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65093","activity_ticket_id":"60259","ticket_reference":"HDT61344","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17109 - Water damage redecoration ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/08\/25","activity_end":"2025-08-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74472","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 11:00 (carly)<\/b>Access requested 12th August at 9am.<\/p>

11\/08\/2025 10:22 (carly)<\/b>Follow up email sent requesting access for Tuesday 12th August.<\/p>

11\/08\/2025 12:23 (carly)<\/b>Access confirmed for Tuesday 12th August.<\/p>

15\/08\/2025 13:20 (jack)<\/b>Done<\/p>

15\/08\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65094","activity_ticket_id":"60260","ticket_reference":"HDT61345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak at 12:30pm today - To meet Lilian on site ","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/25","activity_end":"2025-08-04 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74473","activity_notes":"To attend to leak at 12:30pm today - To meet Lilian on site ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2025 09:11 (System)<\/b>Ticket Created<\/p>

01\/08\/2025 16:39 (jane)<\/b>Returning to site on Monday 4th August <\/p>

02\/08\/2025 08:01 (roy)<\/b>Attended site with Lillian but no access into flat above<\/p>

04\/08\/2025 09:21 (jane)<\/b>Re-attending on Monday morning 4th August <\/p>

04\/08\/2025 09:59 (travis)<\/b>Attended above property with Lillian to source leaks, gained access to apartment 10 above and found kitchen leak to be coming from bathroom bath above , possibly mastic seals although I would recommend removing bath panel for a more positive identification.Leak to front of property caused by blocked external gully above,also accessible from number 10,Removed wire outlet guard ,cleared gully and wire guard and replaced.<\/p>

04\/08\/2025 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65095","activity_ticket_id":"60261","ticket_reference":"HDT61346","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door, metal handle needs reinstating and courtyard needs clearing up too ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/25","activity_end":"2025-08-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74474","activity_notes":"Fire door, metal handle needs reinstating ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2025 09:37 (System)<\/b>Ticket Created<\/p>

01\/08\/2025 11:30 (travis)<\/b>Removed fire door handle and found threaded bolts had been damaged,Left site and sourced M6 bolts and washers,Returned and refitted handle with new fastenings and tested.<\/p>

01\/08\/2025 13:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65096","activity_ticket_id":"60243","ticket_reference":"HDT61328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Missing wooden tiles and bathtub cover\/plate - For 10am on Thursday 31st July","ticket_address_1":"Flat 3.2","ticket_address_2":"52a Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.2","cs_id":"2125","cs_address_2":"52a Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"2125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/25","activity_end":"2025-09-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74475","activity_notes":" A replacement pop up bath waste is required.","activity_timesheet":"2","ticket_notes_combined":"

30\/07\/2025 10:06 (System)<\/b>Ticket Created<\/p>

31\/07\/2025 12:16 (travis)<\/b>Repairs to wooden flooring throughout property.<\/p>

01\/08\/2025 07:54 (michaelk)<\/b>Attended site to investigate bath waste. <\/p>

06\/08\/2025 10:27 (carly)<\/b>Access requested Thursday 7th August at 9am.<\/p>

07\/08\/2025 09:02 (jane)<\/b>Access arranged for 18th of August at 11AM<\/p>

18\/08\/2025 11:36 (carly)<\/b>Needs re-booking when we have the right parts. Mike K will let us know when they arrive.<\/p>

29\/08\/2025 10:33 (carly)<\/b>Access requested Wednesday 10th September 12pm.<\/p>

29\/08\/2025 11:44 (carly)<\/b>Access confirmed for Wednesday 10th September but will need to be completed by 2pm due to guests arriving.<\/p>

11\/09\/2025 10:52 (michaelk)<\/b>Attended site to remove the bath panel and to replace the bath waste filler. Completed the work and left in full working order. 4hrs labour plus parts 78.60 ex vat.<\/p>

12\/09\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65097","activity_ticket_id":"60262","ticket_reference":"HDT61347","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17111 - Repairs to basin, replacement taps etc ","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/25","activity_end":"2025-08-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74476","activity_notes":"Repairs to basin, replacement taps etc ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2025 13:07 (jane)<\/b>To be completed by 5th August <\/p>

05\/08\/2025 19:30 (michaelk)<\/b>Attended site to carry out quoted works. We had to cut out the basin, as it had been installed using ct1. Fixed the basin correctly to the wall, replacing the waste, trap, basin mixer and isolation valves. 4hrs labour plus parts, total 344 ex vat.<\/p>

06\/08\/2025 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65099","activity_ticket_id":"60263","ticket_reference":"HDT61348","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17096 - Decoration of balcony ","ticket_address_1":"Flat 16","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/08\/25","activity_end":"2025-08-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74478","activity_notes":"Decoration of balcony ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 11:07 (carly)<\/b>Access requested for Friday 15th August.<\/p>

07\/08\/2025 09:08 (jane)<\/b>Confirmed for Friday 15th AugustPlease use keys <\/p>

15\/08\/2025 13:19 (jack)<\/b>Done <\/p>

15\/08\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65100","activity_ticket_id":"60260","ticket_reference":"HDT61345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak at 12:30pm today - To meet Lilian on site ","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/08\/25","activity_end":"2025-08-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74479","activity_notes":"To meet Lilian on site for a leak investigation ","activity_timesheet":"2","ticket_notes_combined":"

01\/08\/2025 09:11 (System)<\/b>Ticket Created<\/p>

01\/08\/2025 16:39 (jane)<\/b>Returning to site on Monday 4th August <\/p>

02\/08\/2025 08:01 (roy)<\/b>Attended site with Lillian but no access into flat above<\/p>

04\/08\/2025 09:21 (jane)<\/b>Re-attending on Monday morning 4th August <\/p>

04\/08\/2025 09:59 (travis)<\/b>Attended above property with Lillian to source leaks, gained access to apartment 10 above and found kitchen leak to be coming from bathroom bath above , possibly mastic seals although I would recommend removing bath panel for a more positive identification.Leak to front of property caused by blocked external gully above,also accessible from number 10,Removed wire outlet guard ,cleared gully and wire guard and replaced.<\/p>

04\/08\/2025 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65101","activity_ticket_id":"60264","ticket_reference":"HDT61349","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Low Pressure - No Hot Water.","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/08\/25","activity_end":"2025-08-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74480","activity_notes":"Boiler Low Pressure - No Hot Water.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 10:02 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 10:03 (carly)<\/b>Tenant home all day, attend anytime.<\/p>

05\/08\/2025 19:18 (michaelk)<\/b>Attended site to investigate low system pressure. Could find no causes, other than low from last inspection date. Expansion and system leaks\/manifold was clear. 2hrs labour 105<\/p>

06\/08\/2025 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65102","activity_ticket_id":"60265","ticket_reference":"HDT61350","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/17086 - Flooring and bathroom works.","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/11\/25","activity_end":"2025-11-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74481","activity_notes":"Flooring and bathroom works.","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2025 10:27 (jane)<\/b>Option Two of quotation been accepted <\/p>

15\/08\/2025 13:49 (jane)<\/b>Requested access for Wednesday 20th August to start the flooring works <\/p>

15\/08\/2025 14:37 (jane)<\/b>Confirmation to start on Wednesday 20th August, keys for access <\/p>

20\/08\/2025 15:35 (travis)<\/b>Uplifting flooring.<\/p>

20\/08\/2025 15:36 (travis)<\/b>Uplifting flooring.<\/p>

21\/08\/2025 15:10 (travis)<\/b>Uplifting flooring throughout property.<\/p>

24\/09\/2025 12:09 (michael)<\/b>Bathroom Flooring - 1.7m x 1.7m<\/p>

09\/12\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65103","activity_ticket_id":"60266","ticket_reference":"HDT61351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 1","cs_id":"3024","cs_address_2":"27 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3024","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/25","activity_end":"2025-08-04 11:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74482","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 10:28 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 10:29 (carly)<\/b>Keys for access.<\/p>

05\/08\/2025 07:47 (roy)<\/b>Pat test<\/p>

05\/08\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65104","activity_ticket_id":"60267","ticket_reference":"HDT61352","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 2","cs_id":"3025","cs_address_2":"27 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3025","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/25","activity_end":"2025-08-04 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74483","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 10:31 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 10:32 (carly)<\/b>Keys for access.<\/p>

05\/08\/2025 07:47 (roy)<\/b>Pat test<\/p>

05\/08\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65105","activity_ticket_id":"60268","ticket_reference":"HDT61353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3 ","ticket_address_2":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 3 ","cs_id":"3026","cs_address_2":"27 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3026","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/25","activity_end":"2025-08-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74484","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 10:33 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 10:36 (carly)<\/b>Keys for access.<\/p>

05\/08\/2025 07:46 (roy)<\/b>Pat test<\/p>

05\/08\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65106","activity_ticket_id":"60269","ticket_reference":"HDT61354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The mould smell is very strong.","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/25","activity_end":"2025-08-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74485","activity_notes":"The mould smell is very strong.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 10:50 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 10:56 (carly)<\/b>Access requested 9am Tuesday 5th August.<\/p>

04\/08\/2025 15:04 (carly)<\/b>Access confirmed for 9am Tuesday 5th August.<\/p>

04\/08\/2025 15:05 (carly)<\/b>Tenant to provide access.<\/p>

06\/08\/2025 08:57 (roy)<\/b>Tenant complaining of a mould smell in the kitchen.I could smell nothing but took the plinth off and checked for any leaks but nothing.Did see mouse droppings though.Could this be what she is smelling??Refixed plinth properly <\/p>

06\/08\/2025 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65107","activity_ticket_id":"60270","ticket_reference":"HDT61355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/25","activity_end":"2025-08-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74486","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 11:59 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 12:00 (carly)<\/b>Access requested Monday 11th August at 11am<\/p>

04\/08\/2025 14:15 (carly)<\/b>Access confirmed please proceed with keys.<\/p>

12\/08\/2025 07:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>

12\/08\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65108","activity_ticket_id":"60238","ticket_reference":"HDT61323","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To return and tidy up the TV cables with conduit at L-03 and L-02 and install friction plates","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/25","activity_end":"2025-08-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74487","activity_notes":"To return and tidy up the TV cables with conduit at L-03 and L-02 - With Alan on Tuesday morning 5th August ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 14:40 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 12:02 (jane)<\/b>For Tuesday morning 5th August<\/p>

05\/08\/2025 08:16 (alan)<\/b>Install conduits for cables supping monitors Remove monitors dismantle brackets for monitors and install friction plates to prevent swivel movementReinstall monitors and leave all in working order<\/p>

05\/08\/2025 08:50 (roy)<\/b>With Alan<\/p>

05\/08\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65109","activity_ticket_id":"60271","ticket_reference":"HDT61356","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/25","activity_end":"2025-08-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74488","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 12:04 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 12:07 (carly)<\/b>Access requested Tuesday 12th August at 11am.<\/p>

11\/08\/2025 09:02 (carly)<\/b>Confirmed for Tuesday 12th August.Awaiting access details.<\/p>

12\/08\/2025 09:02 (carly)<\/b>Please use keys for access.<\/p>

13\/08\/2025 07:21 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/08\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65110","activity_ticket_id":"60272","ticket_reference":"HDT61357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shaver socket not working, fuse box blown.","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/08\/25","activity_end":"2025-08-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74489","activity_notes":"Shaver socket not working, fuse box blown.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 12:36 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 12:37 (carly)<\/b>Tenant will be home for access but please contact Lilian first.<\/p>

05\/08\/2025 08:47 (roy)<\/b>Burnt out shaver socket and lights in flat not working ReplacedAll ok<\/p>

05\/08\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65111","activity_ticket_id":"60038","ticket_reference":"HDT61123","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported issue","ticket_address_1":"Flat 1a","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1a","cs_id":"2639","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"2639","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74490","activity_notes":"To fit new salt cap to dishwasher - Enter with keys for access ","activity_timesheet":"2","ticket_notes_combined":"

01\/07\/2025 10:20 (System)<\/b>Ticket Created<\/p>

01\/07\/2025 10:20 (carly)<\/b>Access requested for this afternoon Tuesday 1st July.<\/p>

01\/07\/2025 12:57 (carly)<\/b>Access confirmed for this afternoon.Please proceed with keys.<\/p>

01\/07\/2025 15:29 (carly)<\/b>Access requested for Mike K on Wednesday 2nd July at 11am.<\/p>

01\/07\/2025 15:41 (carly)<\/b>Access confirmed for Wednesday 2nd July.Please proceed with keys.<\/p>

02\/07\/2025 16:30 (iain)<\/b>Repair made to bathroom door.Details passed to office for replacement dishwasher salt cap.Towel rail valves tightened but informed office replacements required.<\/p>

03\/07\/2025 06:33 (michaelk)<\/b>Collected replacement square towel rail valves and attended site. Drained down heating to install new valves but due to different centre measurements, extensions were also required. Completed work and re-filled and vented system. 3hrs labour plus parts, total 186.80 ex vat.<\/p>

04\/07\/2025 15:38 (michael)<\/b>Need to order dishwasher part.<\/p>

11\/07\/2025 10:48 (jane)<\/b>Dishwasher cap on order - expected delivery date 16th July <\/p>

18\/07\/2025 11:55 (jane)<\/b>Chased part for the dishwasher <\/p>

18\/07\/2025 13:39 (jane)<\/b>Dishwasher cap arriving on Monday 21st July <\/p>

21\/07\/2025 15:02 (carly)<\/b>Access requested Thursday 24th July at 12pm.<\/p>

21\/07\/2025 15:21 (carly)<\/b>Access confirmed for Thursday 24th July, please proceed with keys.<\/p>

24\/07\/2025 10:03 (jane)<\/b>Keys for access for today <\/p>

24\/07\/2025 15:56 (iain)<\/b>Dishwasher salt cap. Wrong part. Model no. taken and passed to office. S58T40XOGB.<\/p>

25\/07\/2025 09:17 (jane)<\/b>Sent an email to Repair Aid to see if they are able to source <\/p>

04\/08\/2025 13:52 (jane)<\/b>Arranging to Repair Aid to attend to source the cap <\/p>

06\/08\/2025 15:02 (jane)<\/b>Dishwasher cap on order with Repair Aid <\/p>

12\/08\/2025 10:49 (jane)<\/b>We have received the dishwasher salt cap, to enter with keys for access <\/p>

14\/08\/2025 18:23 (roy)<\/b>Replaced dishwasher cap<\/p>

15\/08\/2025 11:01 (jane)<\/b>(Ticket Closed)<\/p>

11\/12\/2025 14:19 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/12\/2025 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65112","activity_ticket_id":"60273","ticket_reference":"HDT61358","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To carry out a sweep of the office, toilet blocks, photocopy rooms and stairwells plus broken socket ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/25","activity_end":"2025-08-13 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74491","activity_notes":"To carry out a sweep of the office, toilet blocks, photocopy rooms and stairwells. broken socket on the plastic trunking, below where the new TV bracket was installed at 3rd floor ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:19 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 06:41 (alan)<\/b>Replace blown lamps Parts on orderTo return Tuesday 12\/8\/25<\/p>

18\/08\/2025 07:14 (alan)<\/b>Replace broken socket 3rd floor by monitor by lifts Replace blown lamps as needed <\/p>

18\/08\/2025 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65113","activity_ticket_id":"60274","ticket_reference":"HDT61359","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/16398 - PAT testing and Annual Emergency Lighting Test ","ticket_address_1":"18 Stoney Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9AD","cs_address_1":"18 Stoney Street ","cs_id":"3022","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 9AD","ticket_client_site":"3022","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/08\/25","activity_end":"2025-08-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74492","activity_notes":"PAT testing and Annual Emergency Lighting Test ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 14:29 (jane)<\/b>Requested access as below :Could we carry out the PAT testing at 18 Stoney Street on the morning of Friday 22nd August please then carry out the emergency electrical testing also on the same evening <\/p>

15\/08\/2025 09:28 (jane)<\/b>Confirmed for Friday 22nd August for the PAT testing and evening for the emergency light testing <\/p>

26\/08\/2025 14:27 (jane)<\/b>(Ticket Closed)<\/p>

27\/08\/2025 13:33 (alan)<\/b>Quoted works PAT and emergency light test <\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65114","activity_ticket_id":"60275","ticket_reference":"HDT61360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's - Electric heating service, PAT, Alarm.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/25","activity_end":"2025-09-04 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74493","activity_notes":"ITC's - Electric heating service, PAT, Alarm.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:26 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 15:49 (jane)<\/b>Blind chains on order <\/p>

04\/09\/2025 15:57 (travis)<\/b>Itc works.<\/p>

05\/09\/2025 10:13 (travis)<\/b>Itc works.<\/p>

05\/09\/2025 14:37 (jane)<\/b>Window film on order <\/p>

08\/09\/2025 09:36 (travis)<\/b>Replacement blind pull chains from two meters to four meters.<\/p>

09\/09\/2025 13:55 (jane)<\/b>More chains and cleats from blinds on order <\/p>

11\/09\/2025 10:41 (michaelk)<\/b>Attended site to test the electric storage boiler for correct operation. Tested both heating and hot water operation and left in full working order. 2hrs labour 105<\/p>

11\/09\/2025 11:20 (jane)<\/b>Parts have arrived, attending on Monday 15th September <\/p>

15\/09\/2025 12:09 (travis)<\/b>Removed double roller blinds X5 and replaced pull chains to correct length,Refitted blinds and incorporated cleats to walls.Removed bathroom blinds and disposed off,fitted privacy film to all four windows.<\/p>

16\/09\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65115","activity_ticket_id":"60275","ticket_reference":"HDT61360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's - Electric heating service, PAT, Alarm.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/25","activity_end":"2025-09-10 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74494","activity_notes":"ITC's - Electric heating service, PAT, Alarm.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:26 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 15:49 (jane)<\/b>Blind chains on order <\/p>

04\/09\/2025 15:57 (travis)<\/b>Itc works.<\/p>

05\/09\/2025 10:13 (travis)<\/b>Itc works.<\/p>

05\/09\/2025 14:37 (jane)<\/b>Window film on order <\/p>

08\/09\/2025 09:36 (travis)<\/b>Replacement blind pull chains from two meters to four meters.<\/p>

09\/09\/2025 13:55 (jane)<\/b>More chains and cleats from blinds on order <\/p>

11\/09\/2025 10:41 (michaelk)<\/b>Attended site to test the electric storage boiler for correct operation. Tested both heating and hot water operation and left in full working order. 2hrs labour 105<\/p>

11\/09\/2025 11:20 (jane)<\/b>Parts have arrived, attending on Monday 15th September <\/p>

15\/09\/2025 12:09 (travis)<\/b>Removed double roller blinds X5 and replaced pull chains to correct length,Refitted blinds and incorporated cleats to walls.Removed bathroom blinds and disposed off,fitted privacy film to all four windows.<\/p>

16\/09\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65116","activity_ticket_id":"60276","ticket_reference":"HDT61361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out servicing of the AC units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, 34 Cranbourn Street ","cs_id":"3149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3149","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/08\/25","activity_end":"2025-08-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74495","activity_notes":"To carry out servicing of the AC units ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2025 14:26 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 14:30 (jane)<\/b>Requested access for Friday 15th in the afternoon around 3pm, both apartments <\/p>

08\/08\/2025 09:51 (jane)<\/b>Confirmed for Friday 15th in the afternoon around 3pm, take keys just in case and knock first <\/p>

26\/08\/2025 15:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65117","activity_ticket_id":"60277","ticket_reference":"HDT61362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/09\/25","activity_end":"2025-09-24 00:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74496","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 16:17 (iain)<\/b>ITC's.<\/p>

23\/09\/2025 16:08 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:58 (jane)<\/b>Instructed Repair Aid to inspect the washing machine <\/p>

26\/09\/2025 05:32 (michaelk)<\/b>Attended site to complete the heating itc checks. Ran the heating and hot water systems to full working temperatures, leaving in full working order.Note; the salamander homeboost pump, has damaged bearings which is making the pump run louder than normal.The kitchen radiator has been leant on, making the wall brackets drop slightly. I would recommend removing the radiator to repair the fixings.2hrs labour 105<\/p>

26\/09\/2025 09:30 (jane)<\/b>Repair Aid attending on Tuesday, 30th of Sept in the afternoon 12-6pm - Iain to give access via keys <\/p>

30\/09\/2025 16:09 (iain)<\/b>Repairaid.<\/p>

01\/10\/2025 11:32 (jane)<\/b>Blind on order - anticipated dispatch date 08\/10\/2025<\/p>

02\/10\/2025 15:04 (jane)<\/b>The washing machine was left in working condition. The power board connections were re-connected and reset. - Email Sent<\/b><\/p>

17\/10\/2025 10:42 (carly)<\/b>Blind now arrived, access requested Tuesday 21st October at 9am.<\/p>

21\/10\/2025 10:45 (carly)<\/b>Access now requested for Thursday 23rd October at 9am.<\/p>

21\/10\/2025 11:35 (carly)<\/b>Confirmed with Lilian, just awaiting access details.<\/p>

22\/10\/2025 13:45 (jane)<\/b>For Friday 24th October at 11:30am Tenant can provide access <\/p>

24\/10\/2025 10:30 (carly)<\/b>Access now requested for Tuesday 28th October at 9am.<\/p>

27\/10\/2025 12:51 (carly)<\/b>Follow up email sent requesting access for Tuesday 28th October.<\/p>

27\/10\/2025 13:01 (carly)<\/b>Access confirmed for 28th October at 9am - Tenant to provide access.<\/p>

28\/10\/2025 12:08 (carly)<\/b>Access now requested for Thursday 30th October at 12pm.<\/p>

28\/10\/2025 15:29 (jane)<\/b>Confirmed for Thursday 30th October at 12noon Tenant to provide access <\/p>

30\/10\/2025 16:00 (iain)<\/b>Replacement blind.<\/p>

30\/10\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65118","activity_ticket_id":"60277","ticket_reference":"HDT61362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/25","activity_end":"2025-09-25 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74497","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 16:17 (iain)<\/b>ITC's.<\/p>

23\/09\/2025 16:08 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:58 (jane)<\/b>Instructed Repair Aid to inspect the washing machine <\/p>

26\/09\/2025 05:32 (michaelk)<\/b>Attended site to complete the heating itc checks. Ran the heating and hot water systems to full working temperatures, leaving in full working order.Note; the salamander homeboost pump, has damaged bearings which is making the pump run louder than normal.The kitchen radiator has been leant on, making the wall brackets drop slightly. I would recommend removing the radiator to repair the fixings.2hrs labour 105<\/p>

26\/09\/2025 09:30 (jane)<\/b>Repair Aid attending on Tuesday, 30th of Sept in the afternoon 12-6pm - Iain to give access via keys <\/p>

30\/09\/2025 16:09 (iain)<\/b>Repairaid.<\/p>

01\/10\/2025 11:32 (jane)<\/b>Blind on order - anticipated dispatch date 08\/10\/2025<\/p>

02\/10\/2025 15:04 (jane)<\/b>The washing machine was left in working condition. The power board connections were re-connected and reset. - Email Sent<\/b><\/p>

17\/10\/2025 10:42 (carly)<\/b>Blind now arrived, access requested Tuesday 21st October at 9am.<\/p>

21\/10\/2025 10:45 (carly)<\/b>Access now requested for Thursday 23rd October at 9am.<\/p>

21\/10\/2025 11:35 (carly)<\/b>Confirmed with Lilian, just awaiting access details.<\/p>

22\/10\/2025 13:45 (jane)<\/b>For Friday 24th October at 11:30am Tenant can provide access <\/p>

24\/10\/2025 10:30 (carly)<\/b>Access now requested for Tuesday 28th October at 9am.<\/p>

27\/10\/2025 12:51 (carly)<\/b>Follow up email sent requesting access for Tuesday 28th October.<\/p>

27\/10\/2025 13:01 (carly)<\/b>Access confirmed for 28th October at 9am - Tenant to provide access.<\/p>

28\/10\/2025 12:08 (carly)<\/b>Access now requested for Thursday 30th October at 12pm.<\/p>

28\/10\/2025 15:29 (jane)<\/b>Confirmed for Thursday 30th October at 12noon Tenant to provide access <\/p>

30\/10\/2025 16:00 (iain)<\/b>Replacement blind.<\/p>

30\/10\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65119","activity_ticket_id":"60278","ticket_reference":"HDT61363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/25","activity_end":"2025-10-08 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74498","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:30 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 08:57 (travis)<\/b>Collection of keys from security office,Attended above property and found tenants still present (today being their last day), can this be rebooked in.Returned keys to security office.<\/p>

30\/09\/2025 10:42 (carly)<\/b>Engineer will return on Friday 3rd October.<\/p>

30\/09\/2025 13:54 (jane)<\/b>Access granted from 1st Oct - noon<\/p>

02\/10\/2025 13:31 (jane)<\/b>Oven knob on order - 5 day lead-time (Alan) <\/p>

02\/10\/2025 17:07 (iain)<\/b>ITC'S.<\/p>

02\/10\/2025 17:08 (iain)<\/b>ITC'S.<\/p>

03\/10\/2025 08:34 (alan)<\/b>Order new knobs for oven Replace cooker hood lamps and oven lamp <\/p>

06\/10\/2025 08:11 (iain)<\/b>ITC'S.<\/p>

06\/10\/2025 11:12 (michaelk)<\/b>Attended site to carry out the heating itc. Ran the system up to full working temperature to check all of the radiators and valves. I have informed Lillian that there was no thermostat fitted. We are to re-attend to install new controls. 2hrs labour 105<\/p>

06\/10\/2025 20:24 (michaelk)<\/b>Completed the installation of a new wireless controller. 3hrs labourbplus parts, total 255 ex vat.<\/p>

08\/10\/2025 10:01 (alan)<\/b>Replace knobs on oven<\/p>

08\/10\/2025 14:43 (travis)<\/b>Attended with keys and carried out a general itc,Replacement of pop up wastes to both basins in ensuite and main bathroom,Replacement of toilet seat in main bathroom ,Replacement of drainage plug in kitchen,Partial rubbish removed from apartment.<\/p>

09\/10\/2025 09:15 (travis)<\/b>Various maintenance jobs to complete ITC Works.Replacement shower rail in main bathroom,Alignment of all kitchen cupboard doors in kitchen,Removal of all rubbish inc large heavy rug.<\/p>

14\/10\/2025 10:06 (jack)<\/b>Done 200 labour 80 materials Total 280.00<\/p>

14\/10\/2025 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65120","activity_ticket_id":"60278","ticket_reference":"HDT61363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/25","activity_end":"2025-10-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74499","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:30 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 08:57 (travis)<\/b>Collection of keys from security office,Attended above property and found tenants still present (today being their last day), can this be rebooked in.Returned keys to security office.<\/p>

30\/09\/2025 10:42 (carly)<\/b>Engineer will return on Friday 3rd October.<\/p>

30\/09\/2025 13:54 (jane)<\/b>Access granted from 1st Oct - noon<\/p>

02\/10\/2025 13:31 (jane)<\/b>Oven knob on order - 5 day lead-time (Alan) <\/p>

02\/10\/2025 17:07 (iain)<\/b>ITC'S.<\/p>

02\/10\/2025 17:08 (iain)<\/b>ITC'S.<\/p>

03\/10\/2025 08:34 (alan)<\/b>Order new knobs for oven Replace cooker hood lamps and oven lamp <\/p>

06\/10\/2025 08:11 (iain)<\/b>ITC'S.<\/p>

06\/10\/2025 11:12 (michaelk)<\/b>Attended site to carry out the heating itc. Ran the system up to full working temperature to check all of the radiators and valves. I have informed Lillian that there was no thermostat fitted. We are to re-attend to install new controls. 2hrs labour 105<\/p>

06\/10\/2025 20:24 (michaelk)<\/b>Completed the installation of a new wireless controller. 3hrs labourbplus parts, total 255 ex vat.<\/p>

08\/10\/2025 10:01 (alan)<\/b>Replace knobs on oven<\/p>

08\/10\/2025 14:43 (travis)<\/b>Attended with keys and carried out a general itc,Replacement of pop up wastes to both basins in ensuite and main bathroom,Replacement of toilet seat in main bathroom ,Replacement of drainage plug in kitchen,Partial rubbish removed from apartment.<\/p>

09\/10\/2025 09:15 (travis)<\/b>Various maintenance jobs to complete ITC Works.Replacement shower rail in main bathroom,Alignment of all kitchen cupboard doors in kitchen,Removal of all rubbish inc large heavy rug.<\/p>

14\/10\/2025 10:06 (jack)<\/b>Done 200 labour 80 materials Total 280.00<\/p>

14\/10\/2025 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65121","activity_ticket_id":"60279","ticket_reference":"HDT61364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out servicing of the AC units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3, 34 Cranbourn Street ","cs_id":"3150","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3150","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/08\/25","activity_end":"2025-08-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74500","activity_notes":"To carry out servicing of the AC units ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2025 14:31 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 14:32 (jane)<\/b>Requested access for Friday 15th in the afternoon around 3pm, both apartments <\/p>

08\/08\/2025 09:51 (jane)<\/b>Confirmed for Friday 15th in the afternoon around 3pm, take keys just in case and knock first <\/p>

26\/08\/2025 15:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65122","activity_ticket_id":"60280","ticket_reference":"HDT61365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's -plus Gas\/PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/25","activity_end":"2025-09-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74501","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:33 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 14:43 (carly)<\/b>Please arrange for gas engineer to check on this boiler.Pressure is low and the boiler is dated. Please re-pressurize. Please advise if it requires a new boiler. Please quote.Please collect keys for access.As per Lilian.<\/p>

26\/08\/2025 14:36 (jane)<\/b>The tenant is vacating on the 20th therefore please book this on the 21st Sept.<\/p>

25\/09\/2025 09:04 (jane)<\/b>New tenant expected 2nd October <\/p>

25\/09\/2025 15:10 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:11 (iain)<\/b>(3rd Floor 72 Shaftesbury Avenue ) To return to grout and mastic bathroom boxing.<\/p>

26\/09\/2025 07:23 (alan)<\/b>Replace 10 faulty lamps in flat <\/p>

26\/09\/2025 14:53 (jane)<\/b>Part for shower on order - arriving Monday 29th September <\/p>

26\/09\/2025 15:53 (iain)<\/b>ITC'S.<\/p>

26\/09\/2025 15:53 (iain)<\/b>(3rd Floor 72 Shaftesbury Avenue ) Shower holder on order.<\/p>

29\/09\/2025 19:45 (michaelk)<\/b>Completed the alarm and pat testing. 75Completed the heating itc. Replaced 1 x smoke alarm and 1 x heat alarm. Removed basin trap and cleaned due to slow running. 2hrs labour plus parts, total 175.31 ex vat <\/p>

30\/09\/2025 16:10 (iain)<\/b>ITC'S. Shower riser.<\/p>

30\/09\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2025 12:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65123","activity_ticket_id":"60280","ticket_reference":"HDT61365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's -plus Gas\/PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/25","activity_end":"2025-09-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74502","activity_notes":"ITC's Gas\/PAT","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:33 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 14:43 (carly)<\/b>Please arrange for gas engineer to check on this boiler.Pressure is low and the boiler is dated. Please re-pressurize. Please advise if it requires a new boiler. Please quote.Please collect keys for access.As per Lilian.<\/p>

26\/08\/2025 14:36 (jane)<\/b>The tenant is vacating on the 20th therefore please book this on the 21st Sept.<\/p>

25\/09\/2025 09:04 (jane)<\/b>New tenant expected 2nd October <\/p>

25\/09\/2025 15:10 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:11 (iain)<\/b>(3rd Floor 72 Shaftesbury Avenue ) To return to grout and mastic bathroom boxing.<\/p>

26\/09\/2025 07:23 (alan)<\/b>Replace 10 faulty lamps in flat <\/p>

26\/09\/2025 14:53 (jane)<\/b>Part for shower on order - arriving Monday 29th September <\/p>

26\/09\/2025 15:53 (iain)<\/b>ITC'S.<\/p>

26\/09\/2025 15:53 (iain)<\/b>(3rd Floor 72 Shaftesbury Avenue ) Shower holder on order.<\/p>

29\/09\/2025 19:45 (michaelk)<\/b>Completed the alarm and pat testing. 75Completed the heating itc. Replaced 1 x smoke alarm and 1 x heat alarm. Removed basin trap and cleaned due to slow running. 2hrs labour plus parts, total 175.31 ex vat <\/p>

30\/09\/2025 16:10 (iain)<\/b>ITC'S. Shower riser.<\/p>

30\/09\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2025 12:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65124","activity_ticket_id":"60281","ticket_reference":"HDT61366","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17112 - Full redecoration ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"22\/09\/25","activity_end":"2025-09-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74503","activity_notes":"Full redecoration ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 10:05 (carly)<\/b>Access confirmed for Tuesday 23rd September.<\/p>

20\/08\/2025 10:31 (jane)<\/b>Complete all the works in 4 x days, starting 22nd Sept<\/p>

24\/09\/2025 09:28 (jack)<\/b>Done<\/p>

24\/09\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65125","activity_ticket_id":"60282","ticket_reference":"HDT61367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check induction hob, pans not working - Tenant home ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/08\/25","activity_end":"2025-08-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74504","activity_notes":"To check induction hob, pans not working - Tenant home ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 09:54 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 13:34 (roy)<\/b>Child lock is on Briefly got it going but child lock back on.On\/Office button hard to turn on and to remove child lock you press the minus and plus button but not responding.Repair Aid or new required as it does look old<\/p>

05\/08\/2025 15:07 (jane)<\/b>Requested access for Thursday, 07\/08, between 12pm and 6pm <\/p>

06\/08\/2025 14:11 (jane)<\/b>Confirmed for Thursday 7th August 12-6pm, tenant home for access <\/p>

08\/08\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65126","activity_ticket_id":"60283","ticket_reference":"HDT61368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/25","activity_end":"2025-08-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74505","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 10:15 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 10:17 (carly)<\/b>Tenant to provide access.<\/p>

07\/08\/2025 06:12 (michaelk)<\/b>Completed full compliance testing 185<\/p>

07\/08\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65127","activity_ticket_id":"60284","ticket_reference":"HDT61369","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 5","cs_id":"3019","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3019","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/25","activity_end":"2025-08-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74506","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 10:18 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 10:19 (carly)<\/b>Tenant to provide access.<\/p>

07\/08\/2025 06:12 (michaelk)<\/b>Completed full compliance testing 185<\/p>

07\/08\/2025 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65128","activity_ticket_id":"60285","ticket_reference":"HDT61370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/25","activity_end":"2025-08-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74507","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 10:21 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 10:22 (carly)<\/b>Tenant to provide access.<\/p>

08\/08\/2025 07:23 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/08\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65129","activity_ticket_id":"60286","ticket_reference":"HDT61371","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"Floor sockets are not working","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/11\/25","activity_end":"2025-11-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74508","activity_notes":"Floor sockets are not working","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 10:49 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 16:03 (roy)<\/b>Faulty floor sockets.Temp repair4 sockets in one box, two are working. Ran extension leads from here to feed computers.Another floor box with a double socket also not working.Has power to sockets though.Need 2 double sockets<\/p>

06\/08\/2025 11:33 (roy)<\/b>Returning Thursday at at 7am.Alan said I need to remove socket to get exact size as last one didn't fit<\/p>

07\/08\/2025 07:57 (roy)<\/b>Removed floorbox socket to take to WF and order<\/p>

08\/08\/2025 11:26 (jane)<\/b>3No x floor box sockets on order <\/p>

23\/09\/2025 10:19 (jane)<\/b>Re-attending on 26th September when on site carrying out the PAT testing <\/p>

30\/09\/2025 10:38 (jane)<\/b>Re-attending on Friday 3rd October <\/p>

03\/10\/2025 14:40 (jane)<\/b>Waiting on the client to confirm access <\/p>

04\/11\/2025 13:09 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2025 11:34 (carly)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2025 12:04 (carly)<\/b>Confirmed for Friday 28th November at 830am.<\/p>

28\/11\/2025 13:13 (roy)<\/b>With AlanChange sockets<\/p>

03\/12\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65130","activity_ticket_id":"60287","ticket_reference":"HDT61372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door lock broken.","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 5","cs_id":"3019","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3019","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/08\/25","activity_end":"2025-08-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74509","activity_notes":"Door lock broken.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 11:09 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:09 (carly)<\/b>Tenant home for access.<\/p>

05\/08\/2025 12:07 (travis)<\/b>Attended and found night latch to be broken,left property and sourced a replacement, returned and fitted\/testedAlso a pull handle was purchased and fitted instructed by Lillian.<\/p>

05\/08\/2025 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65131","activity_ticket_id":"60288","ticket_reference":"HDT61373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/16957 - Installation of fuse switch spurs:","ticket_address_1":"31 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PT","cs_address_1":"31 Wardour Street ","cs_id":"489","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PT","ticket_client_site":"489","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/08\/25","activity_end":"2025-08-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74510","activity_notes":"Installation of fuse switch spurs:","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 11:11 (jane)<\/b>Requested access for Monday 18th August <\/p>

06\/08\/2025 09:29 (jane)<\/b>Client is going to come back to confirm a date <\/p>

06\/08\/2025 10:17 (jane)<\/b>Confirmed for Monday 18th August at 8am <\/p>

19\/08\/2025 14:31 (alan)<\/b>Quoted works <\/p>

19\/08\/2025 14:33 (alan)<\/b>Quoted works <\/p>

19\/08\/2025 15:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65132","activity_ticket_id":"60282","ticket_reference":"HDT61367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check induction hob, pans not working - Tenant home ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/08\/25","activity_end":"2025-08-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74511","activity_notes":"To check induction hob, pans not working - Tenant home ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 09:54 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 13:34 (roy)<\/b>Child lock is on Briefly got it going but child lock back on.On\/Office button hard to turn on and to remove child lock you press the minus and plus button but not responding.Repair Aid or new required as it does look old<\/p>

05\/08\/2025 15:07 (jane)<\/b>Requested access for Thursday, 07\/08, between 12pm and 6pm <\/p>

06\/08\/2025 14:11 (jane)<\/b>Confirmed for Thursday 7th August 12-6pm, tenant home for access <\/p>

08\/08\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65133","activity_ticket_id":"60289","ticket_reference":"HDT61374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"12 Macclesfield Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5BP","cs_address_1":"12 Macclesfield Street ","cs_id":"2255","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5BP","ticket_client_site":"2255","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/25","activity_end":"2025-08-19 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74512","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 11:27 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:29 (carly)<\/b>Access requested Tuesday 19th August 9am.<\/p>

05\/08\/2025 12:23 (carly)<\/b>Confirmed for August 19th.<\/p>

06\/08\/2025 09:58 (carly)<\/b>This is common parts but need to check if this has already been completed.<\/p>

18\/08\/2025 09:52 (carly)<\/b>No longer needed as per Lilian.<\/p>

18\/08\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65134","activity_ticket_id":"60290","ticket_reference":"HDT61375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"15 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"15 Little Newport Street ","cs_id":"2652","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"2652","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/25","activity_end":"2025-08-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74513","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 11:30 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:31 (carly)<\/b>Access requested Tuesday 19th August 11am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 19th.<\/p>

06\/08\/2025 09:40 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65135","activity_ticket_id":"60291","ticket_reference":"HDT61376","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/08\/25","activity_end":"2025-08-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74514","activity_notes":"To carry out EICR.Horse and Dolphin service yard.","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 11:33 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:44 (carly)<\/b>Access requested Tuesday 19th August 1pm.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 19th.<\/p>

06\/08\/2025 09:55 (carly)<\/b>This is for Horse and Dolphin Service Yard - The code for the bin room is 2121.<\/p>

18\/08\/2025 09:52 (carly)<\/b>No longer needed as per Lilian.<\/p>

18\/08\/2025 09:59 (carly)<\/b>Please ignore last comment, this one is still needed. Alan is aware.<\/p>

21\/08\/2025 08:49 (alan)<\/b>Electrical inspection <\/p>

21\/08\/2025 09:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65136","activity_ticket_id":"60292","ticket_reference":"HDT61377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"15A Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15A Gerrard Street","cs_id":"13","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"13","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/25","activity_end":"2025-08-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74515","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 11:46 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:47 (carly)<\/b>Access requested for Wednesday 20th August 9am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:44 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65137","activity_ticket_id":"60293","ticket_reference":"HDT61378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Exeter Mansions","cs_id":"2387","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EE","ticket_client_site":"2387","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/25","activity_end":"2025-08-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74516","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 11:48 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:52 (carly)<\/b>Access requested for Wednesday 20th August 11am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:45 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65138","activity_ticket_id":"60294","ticket_reference":"HDT61379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Egmont House","cs_id":"2231","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/25","activity_end":"2025-08-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74517","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 11:53 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:55 (carly)<\/b>Access requested Wednesday 20th August at 1pm.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:45 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65139","activity_ticket_id":"60295","ticket_reference":"HDT61380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/25","activity_end":"2025-08-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74518","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 11:56 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:58 (carly)<\/b>Access requested Thursday 21st August 9am.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:46 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65140","activity_ticket_id":"60296","ticket_reference":"HDT61381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Nassau House","cs_id":"2519","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"2519","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/25","activity_end":"2025-08-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74519","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 11:59 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 12:00 (carly)<\/b>Access requested Thursday 21st August 11am.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:47 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65141","activity_ticket_id":"60297","ticket_reference":"HDT61382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9 Little Newport Street ","cs_id":"943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/25","activity_end":"2025-08-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74520","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 12:01 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 12:03 (carly)<\/b>Access requested Thursday 21st August 1pm.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:48 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65142","activity_ticket_id":"60298","ticket_reference":"HDT61383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine handle broken, machine not opening.","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/08\/25","activity_end":"2025-08-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74521","activity_notes":"Washing machine handle broken, machine not opening.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 12:34 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 12:35 (carly)<\/b>Request sent to repair aid.<\/p>

05\/08\/2025 12:41 (carly)<\/b>Repair Aid requesting access Thursday 7th August 12-6pm.<\/p>

06\/08\/2025 14:11 (jane)<\/b>Confirmed for Thursday 7th August 12-6pm, tenant home for access <\/p>

08\/08\/2025 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65143","activity_ticket_id":"60299","ticket_reference":"HDT61384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine handle broken, machine not opening.","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"21\/08\/25","activity_end":"2025-08-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74522","activity_notes":"Washing machine handle broken, machine not opening.","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 12:36 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 12:36 (carly)<\/b>Request sent to repair aid.<\/p>

05\/08\/2025 12:41 (carly)<\/b>Repair Aid requesting access Thursday 7th August 12-6pm.<\/p>

05\/08\/2025 15:09 (jane)<\/b>Requested access for Monday, 11\/08, between 10am and 2pm <\/p>

07\/08\/2025 08:55 (jane)<\/b>Confirmed for Monday, 11\/08, between 10am and 2pm, tenant home for access <\/p>

12\/08\/2025 13:57 (jane)<\/b>The engineer found that both front and middle door frames have failed and need to be replaced, order placed for new parts - Email Sent<\/b><\/p>

19\/08\/2025 11:24 (carly)<\/b>Email sent to repair aid requesting update on parts. as per Lilian.<\/p>

19\/08\/2025 14:38 (jane)<\/b>Attending on Thursday 21st August between 10am and 2pm - tenant home for access <\/p>

22\/08\/2025 12:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65144","activity_ticket_id":"60300","ticket_reference":"HDT61385","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To help lift a small stage from 12 Mercer Street to Stanford book shop Mercer Walk. - Lynne Henderson budget ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13 Mercer Street ","cs_id":"1403","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/08\/25","activity_end":"2025-08-06 11:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74523","activity_notes":"To help lift a small stage from 12 Mercer Street to Stanford book shop Mercer Walk.Please can you arrange for 1 person to meet Lynne Henderson at 10.15 tomorrow her number is 07971-360735 ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 12:46 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 13:04 (jane)<\/b>Lynne's budget <\/p>

06\/08\/2025 16:22 (iain)<\/b>To move stage then return to put back.<\/p>

06\/08\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65145","activity_ticket_id":"60301","ticket_reference":"HDT61386","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"TV Aerials not working across 27 Slingsby Place ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"31","resource_name":"Ward Aerials","activity_start":"31\/10\/25","activity_end":"2025-10-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74524","activity_notes":"TV Aerials not working across 27 Slingsby Place ","activity_timesheet":null,"ticket_notes_combined":"

05\/08\/2025 14:50 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 14:55 (jane)<\/b>Ward Aerials advised they can attend on Thursday 7th August <\/p>

06\/08\/2025 14:49 (jane)<\/b>Ward Aerials attending on Thursday 7th August <\/p>

08\/08\/2025 09:59 (jane)<\/b>Attended and site informed Aerial Company RAMs are required to enter the roof, awaiting RAMs from the Aerial Co<\/p>

26\/08\/2025 14:29 (jane)<\/b>Ward Aerials can attend on Thursday 4.9.25 between 8-10, RAMs to be approved <\/p>

04\/09\/2025 09:54 (jane)<\/b>Re-booking for Tuesday 23.09.25 8-10am<\/p>

19\/09\/2025 15:06 (jane)<\/b>RAMs resubmitted for Tuesday 23.09.25 8-10am<\/p>

22\/09\/2025 11:43 (carly)<\/b>RAMs not up to scratch as per Sue.Ward Aerials now cancelled.<\/p>

14\/10\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65146","activity_ticket_id":"60302","ticket_reference":"HDT61387","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17114 - Redecoration works ","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"08\/08\/25","activity_end":"2025-08-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74525","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 15:44 (jane)<\/b>Vacant flat - new tenant moves in on 12th August <\/p>

15\/08\/2025 13:20 (jack)<\/b>Done<\/p>

15\/08\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65147","activity_ticket_id":"60235","ticket_reference":"HDT61320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and PAT testing - Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/08\/25","activity_end":"2025-08-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74526","activity_notes":"Inter-tenancy checks and PAT testing - Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug.Loud Bathroom fan and oven lights.","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 14:17 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 16:14 (jane)<\/b>This ITC can be started on 5th August <\/p>

05\/08\/2025 13:37 (roy)<\/b>Pat test<\/p>

05\/08\/2025 16:41 (iain)<\/b>ITC'S.<\/p>

06\/08\/2025 09:22 (carly)<\/b>Roy is aware and will attend this morning.<\/p>

06\/08\/2025 11:31 (roy)<\/b>Found unit working OK and no noise.Spoke to office and said to clean unit.Dropped lid and found a screw inside had fallen out.Replaced, cleaned and refittedAll ok<\/p>

06\/08\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>

06\/08\/2025 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2025 16:22 (iain)<\/b>Window restrictors and blind chain guides.<\/p>

06\/08\/2025 16:23 (iain)<\/b>(Flat 2.2 76 Shaftesbury Avenue) All windows have restrictors or sash stops.Blind chain guides will need to be ordered.<\/p>

07\/08\/2025 16:11 (iain)<\/b>Supply and fit blind cleats.<\/p>

07\/08\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65148","activity_ticket_id":"60303","ticket_reference":"HDT61388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fill & re-dec crack lines on walls & bathroom windows frames.","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/08\/25","activity_end":"2025-08-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74527","activity_notes":"Fill & re-dec crack lines on walls & bathroom windows frames.It's just a crack line in the corner bedroom walls and bathroom windows.","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 09:29 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 09:30 (carly)<\/b>Jack is aware and will let us know when he available to complete this.<\/p>

06\/08\/2025 10:18 (carly)<\/b>Access requested for Monday 11th August at 11am.<\/p>

06\/08\/2025 13:20 (jane)<\/b>Confirmed for Monday 11th August at 11:30am <\/p>

11\/08\/2025 14:13 (jack)<\/b>Done 130.00<\/p>

12\/08\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65149","activity_ticket_id":"60304","ticket_reference":"HDT61389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working.","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/08\/25","activity_end":"2025-08-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74528","activity_notes":"Boiler not working.","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 10:14 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 10:15 (carly)<\/b>Tenant home to provide access.<\/p>

07\/08\/2025 06:11 (michaelk)<\/b>Attended site to investigate pressure fault. Re-pressurised the boiler, recharged the expansion vessel and forced the boiler into a vent cycle. Left in full working order. 2hrs labour 105<\/p>

07\/08\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65150","activity_ticket_id":"60305","ticket_reference":"HDT61390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/25","activity_end":"2025-08-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74529","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 11:24 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 11:25 (carly)<\/b>Access requested Thursday 14th August at 9am.<\/p>

06\/08\/2025 15:16 (jane)<\/b>Requested access for Thursday morning 7th August at 9am<\/p>

08\/08\/2025 07:22 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/08\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65151","activity_ticket_id":"60306","ticket_reference":"HDT61391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"4th Floor","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"4th Floor","cs_id":"97","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"97","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/25","activity_end":"2025-08-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74530","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 11:26 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 11:28 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 09:23 (carly)<\/b>Access now requested for 9am.<\/p>

08\/08\/2025 09:47 (carly)<\/b>Access confirmed, please use keys.<\/p>

12\/08\/2025 09:11 (carly)<\/b>Please access access after 10am.<\/p>

15\/08\/2025 07:20 (michaelk)<\/b>Completed full compliance testing 185<\/p>

15\/08\/2025 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65152","activity_ticket_id":"60307","ticket_reference":"HDT61392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/25","activity_end":"2025-08-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74531","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2025 11:29 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 11:30 (carly)<\/b>Access requested Thursday 14th August 1pm.<\/p>

08\/08\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65153","activity_ticket_id":"60308","ticket_reference":"HDT61393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement shower tray ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/08\/25","activity_end":"2025-08-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74532","activity_notes":"Replacement shower tray ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 13:26 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 13:27 (jane)<\/b>Shower tray on order <\/p>

08\/08\/2025 15:51 (jane)<\/b>Attending Wednesday 14Th Aug<\/p>

08\/08\/2025 15:52 (jane)<\/b>Attending Wednesday 13th August <\/p>

14\/08\/2025 16:45 (jane)<\/b>On going works <\/p>

15\/08\/2025 07:16 (michaelk)<\/b>Attended site to remove the existing shower enclosure and tray to inspect the installation beneath the floor. The tray had been stuck down with ct1, which made the removal very difficult and time consuming. The tray was broke up into sections. 8hrs labour 405<\/p>

15\/08\/2025 07:18 (michaelk)<\/b>Attended site to remove the shower waste and to test the drainage. I reported back to Lillian that there were blockages in the drainage beneath the floor. Westminster council are dealing with the issue. 2hrs labour 105<\/p>

02\/09\/2025 19:48 (michaelk)<\/b>Continued with the shower, enclosure and tiling. 8hrs labour.<\/p>

02\/09\/2025 19:49 (michaelk)<\/b>Completed the installation. 8hrs labour. <\/p>

03\/09\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65154","activity_ticket_id":"60235","ticket_reference":"HDT61320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter-tenancy checks and PAT testing - Vacating 4th Aug. Please arrange ITC on 5th Aug noon -New tenant expected 12th Aug","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/08\/25","activity_end":"2025-08-07 13:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74533","activity_notes":"Inter-tenancy checks To re-attend to blind cleats and check window restrictors ","activity_timesheet":"2","ticket_notes_combined":"

29\/07\/2025 14:17 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 16:14 (jane)<\/b>This ITC can be started on 5th August <\/p>

05\/08\/2025 13:37 (roy)<\/b>Pat test<\/p>

05\/08\/2025 16:41 (iain)<\/b>ITC'S.<\/p>

06\/08\/2025 09:22 (carly)<\/b>Roy is aware and will attend this morning.<\/p>

06\/08\/2025 11:31 (roy)<\/b>Found unit working OK and no noise.Spoke to office and said to clean unit.Dropped lid and found a screw inside had fallen out.Replaced, cleaned and refittedAll ok<\/p>

06\/08\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>

06\/08\/2025 14:26 (jane)<\/b>(Ticket Re-Opened)<\/p>

06\/08\/2025 16:22 (iain)<\/b>Window restrictors and blind chain guides.<\/p>

06\/08\/2025 16:23 (iain)<\/b>(Flat 2.2 76 Shaftesbury Avenue) All windows have restrictors or sash stops.Blind chain guides will need to be ordered.<\/p>

07\/08\/2025 16:11 (iain)<\/b>Supply and fit blind cleats.<\/p>

07\/08\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65155","activity_ticket_id":"60309","ticket_reference":"HDT61394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat Iron - \"The handle has fallen off our fridge door and one of the handles for the cupboards over the sink is working itself loose\".","ticket_address_1":"37 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"37 Gerrard Street","cs_id":"1743","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"1743","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/08\/25","activity_end":"2025-08-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74534","activity_notes":"Flat Iron - "The handle has fallen off our fridge door and one of the handles for the cupboards over the sink is working itself loose".Report to Sraah Jacobs.","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 16:13 (iain)<\/b>Swapped handles from the broken integrated fridge handle with sink unit. Repaired handle and returned to fit to sink unit.<\/p>

07\/08\/2025 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65156","activity_ticket_id":"60310","ticket_reference":"HDT61395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17107 - Water damage redecoration ","ticket_address_1":"32a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QR","cs_address_1":"32a Wardour Street ","cs_id":"3135","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QR","ticket_client_site":"3135","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"02\/09\/25","activity_end":"2025-09-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74535","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2025 10:11 (jane)<\/b>Requested access for Wednesday 13th August <\/p>

18\/08\/2025 12:39 (carly)<\/b>Access requested Wednesday 20th August at 9am.<\/p>

27\/08\/2025 09:44 (jane)<\/b>Chased client for dates when convenient for the tenant <\/p>

27\/08\/2025 11:01 (jane)<\/b>Confirmed for Tuesday 2nd September 2025<\/p>

03\/09\/2025 07:34 (jack)<\/b>Done<\/p>

03\/09\/2025 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65157","activity_ticket_id":"60311","ticket_reference":"HDT61396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"For an engineer to Isolate the gas, electric & water supply.","ticket_address_1":"Flat 2, 66a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 2, 66a Shaftesbury Avenue ","cs_id":"3151","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"3151","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/08\/25","activity_end":"2025-08-07 21:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74536","activity_notes":"For an engineer to Isolate the gas, electric & water supply.Please collect keys from the security office.","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 15:38 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 07:22 (michaelk)<\/b>Attended site to isolate requested supplies. Gas, water and electricity were shut down. 1hr labour 55<\/p>

08\/08\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65158","activity_ticket_id":"60312","ticket_reference":"HDT61397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Closet sliding door off the track","ticket_address_1":"Flat 5","ticket_address_2":"66a Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"690","cs_address_2":"66a Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"690","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/10\/25","activity_end":"2025-10-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74537","activity_notes":"Closet sliding door off the track","activity_timesheet":null,"ticket_notes_combined":"

06\/08\/2025 16:48 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 16:49 (jane)<\/b>TwentyTwenty Doors been instructed, awaiting a date <\/p>

19\/08\/2025 11:42 (carly)<\/b>Access requested Thursday 21st August 8:30am.<\/p>

19\/08\/2025 12:24 (carly)<\/b>Tenant has requested access on any days between 25th - 29th August between 8:30am- 11am.Email sent to twentytwetny doors, awaiting confirmation.<\/p>

22\/08\/2025 09:12 (jane)<\/b>Requested access for 16th September 2025, 8.30am start<\/p>

05\/09\/2025 11:02 (carly)<\/b>Follow up email sent requesting access for 16th September.<\/p>

05\/09\/2025 11:56 (carly)<\/b>Tenant has requested 22nd- 26th September 8am-11am only.<\/p>

22\/09\/2025 09:23 (carly)<\/b>Brian from twenty\/twenty arrived on site at 9am but was refused access by the tenant.<\/p>

23\/09\/2025 10:16 (carly)<\/b>Emailed twenty-twenty requesting dates.<\/p>

24\/09\/2025 09:08 (carly)<\/b>Brian is looking at available dates and will come back to us.<\/p>

26\/09\/2025 09:11 (carly)<\/b>20\/20 Have requested access on Thursday 9th October from 8am.Email sent requesting access.<\/p>

29\/09\/2025 09:44 (carly)<\/b>Please proceed at 9am, 9th Oct, if possible. I will advise the tenant to provide access - As per Lilian.20\/20 have been informed.<\/p>

29\/09\/2025 10:36 (carly)<\/b>Tenant to provide access.<\/p>

09\/10\/2025 09:53 (carly)<\/b>As per Brian, roller broke. He will send quote over to replace.<\/p>

16\/10\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65159","activity_ticket_id":"60313","ticket_reference":"HDT61398","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"77-78 St Martins Lane \u00e2\u20ac\u201c blocked toilet in men\u00e2\u20ac\u2122s bathroom. Access through the black door next to the 79 St Martins Lane or through the office on 1st floor. ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/08\/25","activity_end":"2025-08-07 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74538","activity_notes":"77-78 St Martins Lane blocked toilet in mens bathroom. Access through the black door next to the 79 St Martins Lane or through the office on 1st floor. ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 08:57 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 09:56 (iain)<\/b>Blocked toilet rodded and flushed through till clear.<\/p>

07\/08\/2025 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65160","activity_ticket_id":"60314","ticket_reference":"HDT61399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tSpotlight not working \u00e2\u20ac\u00a2\tHandrail is loose","ticket_address_1":"17 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"17 Tavistock Street","cs_id":"902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"902","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/25","activity_end":"2025-08-07 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74539","activity_notes":"Spotlight not working Handrail is loose","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 08:59 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 16:15 (roy)<\/b>Replaced bulbResecured 2 handrails<\/p>

07\/08\/2025 16:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65161","activity_ticket_id":"60315","ticket_reference":"HDT61400","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To meet the tenant and go through list of items ","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/08\/25","activity_end":"2025-08-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74540","activity_notes":"To meet the tenant and go through list of items ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 09:06 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 09:11 (jane)<\/b>Tenant is home for 10:30am <\/p>

07\/08\/2025 12:09 (roy)<\/b>All ok<\/p>

07\/08\/2025 12:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65162","activity_ticket_id":"60316","ticket_reference":"HDT61401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Slights cracks in the bathroom walls ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/08\/25","activity_end":"2025-08-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74541","activity_notes":"Slights cracks in the bathroom walls ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 09:53 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 10:29 (carly)<\/b>Access requested Thursday 14th August.<\/p>

08\/08\/2025 14:45 (jane)<\/b>Client would like a date after 21st August <\/p>

08\/08\/2025 15:33 (jane)<\/b>Confirmed for Thursday 14th August - from 9am - collect keys <\/p>

21\/08\/2025 09:24 (jane)<\/b>Requested access for Wednesday 27th August <\/p>

21\/08\/2025 13:00 (jane)<\/b>Confirmed for 8am on Wednesday 27th August, tenant to give access <\/p>

03\/09\/2025 07:35 (jack)<\/b>Done 120.00<\/p>

03\/09\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65163","activity_ticket_id":"60317","ticket_reference":"HDT61402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1.1, 66a Shaftesbury Avenue - install restrictors to all windows and cleats to all blinds.","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/09\/25","activity_end":"2025-09-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74542","activity_notes":"Flat 1.1, 66a Shaftesbury Avenue - install restrictors to all windows and cleats to all blinds.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 10:09 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 10:10 (jane)<\/b>Confirmed for Friday morning from 9am - collect keys for access <\/p>

08\/08\/2025 13:21 (iain)<\/b>Details of cleats and restrictors.<\/p>

08\/08\/2025 13:34 (jane)<\/b>Cleats and restrictors on order - Email Sent<\/b><\/p>

20\/08\/2025 10:04 (jane)<\/b>Confirmed for Thursday morning 21st August - keys for access <\/p>

29\/08\/2025 11:32 (jane)<\/b>Requested access for Tuesday morning 2nd September to return to site<\/p>

01\/09\/2025 15:49 (carly)<\/b>Follow up email sent, requesting access Tuesday 2nd September.<\/p>

02\/09\/2025 10:18 (carly)<\/b>Access confirmed please use keys but leave everything tidy.<\/p>

02\/09\/2025 16:35 (iain)<\/b>Restrictors and cleats.<\/p>

02\/09\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65164","activity_ticket_id":"60318","ticket_reference":"HDT61403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1.2, 66a Shaftesbury Avenue - install restrictors to all windows and cleats to all blinds.","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/09\/25","activity_end":"2025-09-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74543","activity_notes":"Flat 1.2, 66a Shaftesbury Avenue - install restrictors to all windows and cleats to all blinds.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 10:10 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 10:11 (jane)<\/b>Confirmed for Friday morning 8th August from 9am - Keys for access <\/p>

08\/08\/2025 13:21 (iain)<\/b>Details of cleats and restrictors.<\/p>

08\/08\/2025 13:34 (jane)<\/b>Cleats and restrictors on order <\/p>

08\/08\/2025 13:38 (jane)<\/b>Cleats and restrictors on order - Email Sent<\/b><\/p>

20\/08\/2025 10:04 (jane)<\/b>Confirmed for Thursday morning 21st August - keys for access <\/p>

29\/08\/2025 11:32 (jane)<\/b>Requested access for Tuesday morning 2nd September to return to site <\/p>

01\/09\/2025 15:47 (carly)<\/b>Follow up email sent, requesting access Tuesday 2nd September.<\/p>

02\/09\/2025 10:18 (carly)<\/b>Access confirmed please use keys but leave everything tidy.<\/p>

02\/09\/2025 16:35 (iain)<\/b>Restrictors and cleats.<\/p>

02\/09\/2025 16:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65165","activity_ticket_id":"60319","ticket_reference":"HDT61404","ticket_client":"2181","client_name":"Stine Goya","ticket_title":"MDR\/JH\/17117 - Removal of external store signage ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"45 Beak Street ","cs_id":"3152","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9SD","ticket_client_site":"3152","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/08\/25","activity_end":"2025-08-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74544","activity_notes":"Removal of external store signage for 10am on Friday 8th August ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 10:47 (jane)<\/b>For 10am on Friday 8th August <\/p>

08\/08\/2025 10:24 (travis)<\/b>Signage removal.<\/p>

08\/08\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>

08\/08\/2025 13:55 (roy)<\/b>Assist Travis<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65166","activity_ticket_id":"60319","ticket_reference":"HDT61404","ticket_client":"2181","client_name":"Stine Goya","ticket_title":"MDR\/JH\/17117 - Removal of external store signage ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"45 Beak Street ","cs_id":"3152","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9SD","ticket_client_site":"3152","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/08\/25","activity_end":"2025-08-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74545","activity_notes":"Removal of external store signage for 10am on Friday 8th August ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 10:47 (jane)<\/b>For 10am on Friday 8th August <\/p>

08\/08\/2025 10:24 (travis)<\/b>Signage removal.<\/p>

08\/08\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>

08\/08\/2025 13:55 (roy)<\/b>Assist Travis<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65167","activity_ticket_id":"60320","ticket_reference":"HDT61405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate lock not working to main door plus install numbers ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/25","activity_end":"2025-08-13 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74546","activity_notes":"To investigate lock not working to main door ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 10:48 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 12:09 (roy)<\/b>Got access into building.Faulty cylinder will not turn.Have removed lock to allow access.Lillian either get us to fit cylinder or Courts as it is on the master<\/p>

13\/08\/2025 15:12 (roy)<\/b>Fit numbers to door<\/p>

13\/08\/2025 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65168","activity_ticket_id":"60321","ticket_reference":"HDT61406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Pairs of blinds cleats required - Flat vacant until next Wednesday ","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/08\/25","activity_end":"2025-08-19 19:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74547","activity_notes":"5 Pairs of blinds cleats required - Flat vacant until next Wednesday ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 11:10 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 13:22 (iain)<\/b>Details of cleats and restrictors.<\/p>

08\/08\/2025 13:37 (jane)<\/b>Cleats and restrictors on order - Email Sent<\/b><\/p>

19\/08\/2025 09:27 (jane)<\/b>Attending today as discussed with client <\/p>

19\/08\/2025 15:54 (iain)<\/b>Cleats and restrictors.<\/p>

19\/08\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65169","activity_ticket_id":"60322","ticket_reference":"HDT61407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17113 - Full redecoration ","ticket_address_1":"Flat 4.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.3","cs_id":"100","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"100","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"14\/08\/25","activity_end":"2025-08-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74548","activity_notes":"Full redecoration ","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 13:30 (jane)<\/b>Vacant flat <\/p>

08\/08\/2025 10:23 (carly)<\/b>Access requested Thursday 14th August 9am.<\/p>

08\/08\/2025 10:32 (carly)<\/b>Access confirmed, please use keys.<\/p>

21\/08\/2025 14:11 (jack)<\/b>Done<\/p>

21\/08\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65170","activity_ticket_id":"60323","ticket_reference":"HDT61408","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17118 - Electrical remedial works ","ticket_address_1":"Flat 2","ticket_address_2":"24A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2821","cs_address_2":"24A Newport Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2821","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/25","activity_end":"2025-09-19 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74549","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 12:13 (carly)<\/b>Access requested Wednesday 3rd September at 9am.<\/p>

27\/08\/2025 12:48 (carly)<\/b>Access now requested for Thursday 4th September at 9am.<\/p>

29\/08\/2025 09:51 (jane)<\/b>Requested access for Wednesday 3rd September at 9am <\/p>

29\/08\/2025 16:21 (jane)<\/b>Notified client we will collect keys for access on Wednesday 3rd September <\/p>

04\/09\/2025 07:01 (alan)<\/b>Start remedial works <\/p>

04\/09\/2025 09:26 (jane)<\/b>As confirmed with Greg, re-attending on Friday 12th September between 10am and 2pm <\/p>

16\/09\/2025 17:08 (alan)<\/b>Quoted works <\/p>

17\/09\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65171","activity_ticket_id":"60324","ticket_reference":"HDT61409","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":"2No x engineers to meet at 11.15am on Wednesday 13th August and Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/25","activity_end":"2025-08-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74550","activity_notes":"2No x engineers to meet at 11.15am on Wednesday 13th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again To call Cameron when on site Cameron's Number - 07549 660 226.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 14:41 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 14:28 (alan)<\/b>Get stage out and put away after use<\/p>

13\/08\/2025 15:11 (roy)<\/b>Assist in moving unit and back to original storage place<\/p>

20\/08\/2025 14:49 (roy)<\/b>Assist with stage <\/p>

20\/08\/2025 16:07 (iain)<\/b>To attend twice to move stage.<\/p>

20\/08\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65172","activity_ticket_id":"60324","ticket_reference":"HDT61409","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":"2No x engineers to meet at 11.15am on Wednesday 13th August and Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/25","activity_end":"2025-08-13 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74551","activity_notes":"2No x engineers to meet at 11.15am on Wednesday 13th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again To call Cameron when on site Cameron's Number - 07549 660 226.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 14:41 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 14:28 (alan)<\/b>Get stage out and put away after use<\/p>

13\/08\/2025 15:11 (roy)<\/b>Assist in moving unit and back to original storage place<\/p>

20\/08\/2025 14:49 (roy)<\/b>Assist with stage <\/p>

20\/08\/2025 16:07 (iain)<\/b>To attend twice to move stage.<\/p>

20\/08\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65173","activity_ticket_id":"60325","ticket_reference":"HDT61410","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":" 2No x engineers to meet at 11.15am on Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74552","activity_notes":" 2No x engineers to meet at 11.15am on Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again To call Cameron when on site Cameron's Number - 07549 660 226.","activity_timesheet":null,"ticket_notes_combined":"

07\/08\/2025 14:45 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65174","activity_ticket_id":"60325","ticket_reference":"HDT61410","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":" 2No x engineers to meet at 11.15am on Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/25","activity_end":"2025-08-20 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74553","activity_notes":" 2No x engineers to meet at 11.15am on Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again To call Cameron when on site Cameron's Number - 07549 660 226.","activity_timesheet":null,"ticket_notes_combined":"

07\/08\/2025 14:45 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65175","activity_ticket_id":"60324","ticket_reference":"HDT61409","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":"2No x engineers to meet at 11.15am on Wednesday 13th August and Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74554","activity_notes":"2No x engineers to meet at 11.15am on Wednesday 13th August and Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again To call Cameron when on site Cameron's Number - 07549 660 226.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 14:41 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 14:28 (alan)<\/b>Get stage out and put away after use<\/p>

13\/08\/2025 15:11 (roy)<\/b>Assist in moving unit and back to original storage place<\/p>

20\/08\/2025 14:49 (roy)<\/b>Assist with stage <\/p>

20\/08\/2025 16:07 (iain)<\/b>To attend twice to move stage.<\/p>

20\/08\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65176","activity_ticket_id":"60324","ticket_reference":"HDT61409","ticket_client":"2167","client_name":"Mercers's Company ","ticket_title":"2No x engineers to meet at 11.15am on Wednesday 13th August and Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/25","activity_end":"2025-08-20 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74555","activity_notes":"2No x engineers to meet at 11.15am on Wednesday 13th August and Wednesday 20th August at Mercer Street (unit opposite temper) and 1.30pm at Stanfords - To help lift the stage and put away again To call Cameron when on site Cameron's Number - 07549 660 226.","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 14:41 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 14:28 (alan)<\/b>Get stage out and put away after use<\/p>

13\/08\/2025 15:11 (roy)<\/b>Assist in moving unit and back to original storage place<\/p>

20\/08\/2025 14:49 (roy)<\/b>Assist with stage <\/p>

20\/08\/2025 16:07 (iain)<\/b>To attend twice to move stage.<\/p>

20\/08\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65178","activity_ticket_id":"60326","ticket_reference":"HDT61411","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13726 - Testing of Distribution Boards, London, E14","ticket_address_1":"Testing of Distribution Boards ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"E14","cs_address_1":"Testing of Distribution Boards ","cs_id":"22","cs_address_2":"","cs_town":"London","cs_postcode":"E14","ticket_client_site":"22","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/09\/25","activity_end":"2025-09-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74557","activity_notes":"To allow for a competent electrical engineer to carry out a full EICR, allowing to test existing distribution boards and sub-panel boards (list to be provided by yourselves) and produce satisfactory certification upon completion of the above.Our cost to carry out testing per circuit (within working hours)Year One 20% of Circuits = 241 @ 21.00","activity_timesheet":null,"ticket_notes_combined":"

07\/08\/2025 15:13 (jane)<\/b>For Tuesday 9th September to Thursday 11th September and Tuesday 16th September to Thursday 18th September <\/p>

07\/08\/2025 15:34 (jane)<\/b>To add an additional 2,000.00 to the original cost <\/p>

12\/09\/2025 14:52 (alan)<\/b>EICR<\/p>

12\/09\/2025 14:53 (alan)<\/b>EICR<\/p>

16\/09\/2025 17:09 (alan)<\/b>EICR<\/p>

18\/09\/2025 07:50 (alan)<\/b>EICR<\/p>

22\/09\/2025 05:47 (alan)<\/b>EICR<\/p>

24\/09\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2025 08:06 (alan)<\/b>Wire up report<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65179","activity_ticket_id":"60326","ticket_reference":"HDT61411","ticket_client":"2094","client_name":"Canary Wharf Management ","ticket_title":"MDR\/JH\/13726 - Testing of Distribution Boards, London, E14","ticket_address_1":"Testing of Distribution Boards ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"E14","cs_address_1":"Testing of Distribution Boards ","cs_id":"22","cs_address_2":"","cs_town":"London","cs_postcode":"E14","ticket_client_site":"22","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/09\/25","activity_end":"2025-09-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74558","activity_notes":"To allow for a competent electrical engineer to carry out a full EICR, allowing to test existing distribution boards and sub-panel boards (list to be provided by yourselves) and produce satisfactory certification upon completion of the above.Our cost to carry out testing per circuit (within working hours)Year One 20% of Circuits = 241 @ 21.00","activity_timesheet":"2","ticket_notes_combined":"

07\/08\/2025 15:13 (jane)<\/b>For Tuesday 9th September to Thursday 11th September and Tuesday 16th September to Thursday 18th September <\/p>

07\/08\/2025 15:34 (jane)<\/b>To add an additional 2,000.00 to the original cost <\/p>

12\/09\/2025 14:52 (alan)<\/b>EICR<\/p>

12\/09\/2025 14:53 (alan)<\/b>EICR<\/p>

16\/09\/2025 17:09 (alan)<\/b>EICR<\/p>

18\/09\/2025 07:50 (alan)<\/b>EICR<\/p>

22\/09\/2025 05:47 (alan)<\/b>EICR<\/p>

24\/09\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>

06\/10\/2025 08:06 (alan)<\/b>Wire up report<\/p>","ticket_full_notes_text":"","ticket_created":"07\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65181","activity_ticket_id":"60327","ticket_reference":"HDT61412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"5 Rupert to repair the frame so that the door lock can be securely fixed. The frame appears to have been forced and splintered. ","ticket_address_1":"Flat 1","ticket_address_2":"5 Rupert Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"Flat 1","cs_id":"1202","cs_address_2":"5 Rupert Court","cs_town":"London","cs_postcode":"W1D 6DZ","ticket_client_site":"1202","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/08\/25","activity_end":"2025-08-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74560","activity_notes":"5 Rupert to repair the frame so that the door lock can be securely fixed. The frame appears to have been forced and splintered. ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2025 09:43 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 09:44 (carly)<\/b>Access requested Monday 11th August 11am.<\/p>

11\/08\/2025 10:53 (carly)<\/b> Please collect fob from my office.<\/p>

11\/08\/2025 11:48 (travis)<\/b>Attended above entrance gate and secured lock with new screws,Supplied and fitted a London bar to prevent lock being forced off timber frame and packed out electric keep to prevent movement under stress.<\/p>

12\/08\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65182","activity_ticket_id":"60328","ticket_reference":"HDT61413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3A","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 3A","cs_id":"3020","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3020","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/08\/25","activity_end":"2025-08-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74561","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

08\/08\/2025 09:54 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 09:55 (carly)<\/b>Access requested Tuesday 12th August 1pm.<\/p>

08\/08\/2025 10:06 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65183","activity_ticket_id":"60082","ticket_reference":"HDT61167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose toilet seat and splash back in bathroom plus other works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/25","activity_end":"2025-08-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74562","activity_notes":"splash back in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 14:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 07:48 (michaelk)<\/b>Attended site to inspect the toilet. We attempted to repair the seat however a replacement is required. 1hr labour.I have ordered a new durovit seat<\/p>

18\/07\/2025 11:51 (carly)<\/b>To re-book with Mike when he is back.<\/p>

05\/08\/2025 10:35 (carly)<\/b>Access requested Thursday 7th August 1pm.<\/p>

05\/08\/2025 16:01 (jane)<\/b>Confirmed for Thursday 7th August at 1pm - Bring along Flat keys.<\/p>

08\/08\/2025 07:28 (michaelk)<\/b>Attended site tonrwplace the faulty toilet seat with a duravit like for like replacement. 1hr labour plus parts ,total 185 ex vat.<\/p>

08\/08\/2025 10:09 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 14:07 (jane)<\/b>Confirmed for Thursday 14th August at 11am - tenant can provide access <\/p>

12\/08\/2025 07:51 (michaelk)<\/b>The toilet seat has been replaced, however we are waiting for a date to complete the tiles. 1hr labour plus the part. 185<\/p>

13\/08\/2025 14:42 (jane)<\/b>Re-requested access for Thursday 21st August <\/p>

21\/08\/2025 08:55 (jane)<\/b>To advise client on another date <\/p>

27\/08\/2025 16:12 (jane)<\/b>Requested access for Friday morning 29th August at 9am <\/p>

28\/08\/2025 15:08 (jane)<\/b>Tenant home for access Friday morning 29th August <\/p>

29\/08\/2025 11:49 (jane)<\/b>Engineer returning on Monday 1st Sept with plinth <\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works.<\/p>

29\/08\/2025 16:09 (iain)<\/b>(Flat 2 27 Lisle Street ) Returning Monday 9.00am with plinth clips.<\/p>

01\/09\/2025 16:03 (iain)<\/b>Cut down kitchen plinth and refit. Investigate leak.<\/p>

01\/09\/2025 16:04 (iain)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath. - Email Sent<\/b><\/p>

02\/09\/2025 14:19 (jane)<\/b>For 9am Wednesday 3rd September The tenant can provide access<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>Completed splash back to bathroom in flat 2. 2hrs plus parts, total 140 ex vat.<\/p>

03\/09\/2025 16:11 (iain)<\/b>Blocked gaps under bathroom basin.Filled holes in wall behind kitchen units.Investigated water damage to windows.<\/p>

03\/09\/2025 16:14 (iain)<\/b>(Flat 2 27 Lisle Street ) No sign of a leak just damp. Think the windows are too rotten.<\/p>

12\/01\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65184","activity_ticket_id":"60329","ticket_reference":"HDT61414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"-Pull Handle to inner side of Flat door -Restrictors to windows or balcony door where necessary.","ticket_address_1":"Flat 3","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6N","cs_address_1":"Flat 3","cs_id":"2838","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6N","ticket_client_site":"2838","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/09\/25","activity_end":"2025-09-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74563","activity_notes":"-Pull Handle to inner side of Flat door -Restrictors to windows or balcony door where necessary.","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2025 12:38 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 12:41 (carly)<\/b>Access requested Tuesday 12th August 9am<\/p>

08\/08\/2025 12:50 (carly)<\/b>Confirmed for Tuesday 12th August.Lilian will come back to confirm access details.<\/p>

12\/08\/2025 09:27 (carly)<\/b>Travis attended but was unable to gain access.<\/p>

12\/08\/2025 13:51 (travis)<\/b>Attended and fitted a pull handle to apartment entrance door.Lockable window restrictors on order <\/p>

12\/08\/2025 14:03 (jane)<\/b>Locking restrictor on order - 2 day lead-time <\/p>

19\/08\/2025 12:05 (carly)<\/b>Access requested Friday 22nd August 11am.<\/p>

22\/08\/2025 14:13 (travis)<\/b>Attended to fit window restrictors and was asked by tenant to reschedule due to being on a conference call\/meeting.<\/p>

27\/08\/2025 12:25 (carly)<\/b>Access requested Monday 1st September at 11am.<\/p>

29\/08\/2025 12:06 (carly)<\/b>Follow up email sent requesting access for Monday 1st September.<\/p>

29\/08\/2025 14:23 (jane)<\/b>For Friday the 5th Sept at 11am. The tenant can provide access<\/p>

05\/09\/2025 11:15 (travis)<\/b>Attended and fitted window\/door wired lock to patio door.<\/p>

05\/09\/2025 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65185","activity_ticket_id":"60330","ticket_reference":"HDT61415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17121 - Replacement electric hob ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"22\/08\/25","activity_end":"2025-08-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74564","activity_notes":"Replacement electric hob ","activity_timesheet":null,"ticket_notes_combined":"

08\/08\/2025 13:19 (jane)<\/b>Instructed Repair Aid to order hob <\/p>

21\/08\/2025 08:39 (jane)<\/b>Confirmed for Friday afternoon 22nd August between 12 and 6pm, keys for access <\/p>

22\/08\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2025 15:48 (roy)<\/b>Access repair aid<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65186","activity_ticket_id":"60331","ticket_reference":"HDT61416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - Collect keys but knock first - For Monday 11th August ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"441","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74565","activity_notes":"To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2025 16:42 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:53 (roy)<\/b>Pat test<\/p>

12\/08\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65187","activity_ticket_id":"60332","ticket_reference":"HDT61417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing - Collect keys but knock first - For Monday 11th August","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74566","activity_notes":"To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2025 16:44 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:53 (roy)<\/b>Pat test<\/p>

12\/08\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65188","activity_ticket_id":"60333","ticket_reference":"HDT61418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 3","cs_id":"1020","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1020","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74567","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:23 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:52 (roy)<\/b>Pat test<\/p>

12\/08\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65189","activity_ticket_id":"60334","ticket_reference":"HDT61419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 4","cs_id":"1532","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"1532","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74568","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:33 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:52 (roy)<\/b>Pat test<\/p>

12\/08\/2025 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65190","activity_ticket_id":"60335","ticket_reference":"HDT61420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 5","cs_id":"528","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"528","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74569","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:36 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:51 (roy)<\/b>Pat test<\/p>

12\/08\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65191","activity_ticket_id":"60336","ticket_reference":"HDT61421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 6","ticket_address_2":"39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 6","cs_id":"2029","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74570","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:38 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:51 (roy)<\/b>Pat test<\/p>

12\/08\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65192","activity_ticket_id":"60337","ticket_reference":"HDT61422","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74571","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:40 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:50 (roy)<\/b>Pat test<\/p>

12\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65193","activity_ticket_id":"60338","ticket_reference":"HDT61423","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74572","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:42 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:50 (roy)<\/b>Pat test<\/p>

12\/08\/2025 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65194","activity_ticket_id":"60339","ticket_reference":"HDT61424","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/08\/25","activity_end":"2025-08-11 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74573","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Monday 11th August","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:43 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 16:50 (roy)<\/b>Pat test<\/p>

12\/08\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65195","activity_ticket_id":"60340","ticket_reference":"HDT61425","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1197","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1197","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74574","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Tuesday 12th August.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:51 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 11:33 (roy)<\/b>Pat test<\/p>

12\/08\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65196","activity_ticket_id":"60341","ticket_reference":"HDT61426","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74575","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Tuesday 12th August.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:56 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 11:34 (roy)<\/b>Pat test<\/p>

12\/08\/2025 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65197","activity_ticket_id":"60343","ticket_reference":"HDT61428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74576","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Tuesday 12th August.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 10:02 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 13:52 (roy)<\/b>Pat test<\/p>

12\/08\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65198","activity_ticket_id":"60342","ticket_reference":"HDT61427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher issue.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/08\/25","activity_end":"2025-08-11 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74577","activity_notes":"Dishwasher issue.Showing Error code E.05","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 09:58 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 10:14 (carly)<\/b>Please use keys for access.<\/p>

11\/08\/2025 10:27 (carly)<\/b>This is for Flat 2 not Flat 1.<\/p>

11\/08\/2025 12:02 (carly)<\/b>Job now cancelled as per Christina.<\/p>

12\/08\/2025 07:49 (michaelk)<\/b>Collected keys and Attended site as instructed. The top lock at the flat door had been changed and was different from the security keys supplied. We waited on site for further instructions, however the job was cancelled. 1hr labour 55<\/p>

12\/08\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65199","activity_ticket_id":"60344","ticket_reference":"HDT61429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74578","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Tuesday 12th August.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 10:25 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 13:52 (roy)<\/b>Pat test<\/p>

12\/08\/2025 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65200","activity_ticket_id":"60345","ticket_reference":"HDT61430","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74579","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Tuesday 12th August.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 10:28 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 13:51 (roy)<\/b>Pat test<\/p>

12\/08\/2025 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65201","activity_ticket_id":"60346","ticket_reference":"HDT61431","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 6","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 6","cs_id":"123","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74580","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Tuesday 12th August.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 10:30 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 11:33 (roy)<\/b>Pat test<\/p>

12\/08\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65202","activity_ticket_id":"60347","ticket_reference":"HDT61432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1133","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74581","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Tuesday 12th August.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 10:32 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 16:05 (roy)<\/b>Pat test<\/p>

12\/08\/2025 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65203","activity_ticket_id":"60348","ticket_reference":"HDT61433","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74582","activity_notes":"To carry out PAT test.To carry out PAT testing - Collect keys but knock first - For Tuesday 12th August.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 10:36 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 16:05 (roy)<\/b>Pat test<\/p>

12\/08\/2025 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65204","activity_ticket_id":"60349","ticket_reference":"HDT61434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1, 2nd floor Flat 1- 4 Gerrard street W1D 5PE. Electrical fittings issues.","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/08\/25","activity_end":"2025-08-13 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74583","activity_notes":"Flat 1, 2nd floor Flat 1- 4 Gerrard street W1D 5PE. Electrical fittings issues.The wall light switch in the bedroom (as you come in the front door turn right) is not working, the switch needs replacing.Also the spotlight in the passage as you come in is not working. I tried 3 new light bulbs but its still not powering up. It must be the light fitting that is not working.","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 12:51 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 12:56 (carly)<\/b>Access requested Tuesday 12th August.Please use keys for access.<\/p>

11\/08\/2025 12:58 (carly)<\/b>Confirmed for Tuesday 12th August.Keys for access.<\/p>

15\/08\/2025 12:46 (alan)<\/b>Replace broken light switch in bedroom and replace 2 faulty downlights in hallway <\/p>

15\/08\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65205","activity_ticket_id":"60350","ticket_reference":"HDT61435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer -Dryer mode is extremely hot. ","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"14\/08\/25","activity_end":"2025-08-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74584","activity_notes":"Washer -Dryer mode is extremely hot. ","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2025 15:13 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 09:14 (carly)<\/b>Repair Aid requested access Thursday 14th August 10am-2pm.<\/p>

12\/08\/2025 10:46 (carly)<\/b>Repair Aid attending between 8-9am.<\/p>

12\/08\/2025 10:50 (carly)<\/b>Tenant will be home for access.<\/p>

15\/08\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65206","activity_ticket_id":"60351","ticket_reference":"HDT61436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Air handling unit service ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/09\/25","activity_end":"2025-09-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74585","activity_notes":"Air handing unit service ","activity_timesheet":"2","ticket_notes_combined":"

11\/08\/2025 15:15 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 15:16 (carly)<\/b>Access requested Friday 15th August 9am.<\/p>

11\/08\/2025 15:38 (carly)<\/b>This needs to be quoted before proceeding, ideally the quote to be done on Friday 15th August.<\/p>

12\/08\/2025 11:01 (carly)<\/b>Tenant can provide access between 8-9am.<\/p>

15\/08\/2025 09:38 (jane)<\/b>To be re-booked, tenant would not give access <\/p>

27\/08\/2025 12:04 (carly)<\/b>Access requested for Monday 1st September at 9am.<\/p>

28\/08\/2025 09:14 (jane)<\/b>Confirmed for Monday 1stSeptember at 9amThe tenant to provide access<\/p>

02\/09\/2025 13:51 (alan)<\/b>Service AHU<\/p>

02\/09\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65207","activity_ticket_id":"60352","ticket_reference":"HDT61437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repairs to small chipped wood on door frames. Redec kitchen water damaged ceiling.","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Gone To Quote","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/08\/25","activity_end":"2025-08-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74586","activity_notes":"Repairs to small chipped wood on door frames. Redec kitchen water damaged ceiling.","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2025 15:18 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 15:39 (carly)<\/b>This needs to quoted first, Jack will attend to quote on Friday 15th August.<\/p>

12\/08\/2025 10:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65208","activity_ticket_id":"60353","ticket_reference":"HDT61438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Marks on bathroom floor tiles.","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/08\/25","activity_end":"2025-08-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74587","activity_notes":"Marks on bathroom floor tiles.","activity_timesheet":null,"ticket_notes_combined":"

11\/08\/2025 15:20 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 15:21 (carly)<\/b>Access requested Tuesday 12th August 11am.<\/p>

11\/08\/2025 15:34 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65209","activity_ticket_id":"60354","ticket_reference":"HDT61439","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17077 - Second floor gents toilet and also ground floor disabled toilet tiles ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/25","activity_end":"2025-11-17 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74588","activity_notes":"Second floor gents toilet and also ground floor disabled toilet tiles Tile replacement works will need to be scheduled early morning, with tools away by 9am. ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2025 09:39 (jane)<\/b>Tile replacement works will need to be scheduled early morning, with tools away by 9am. <\/p>

23\/09\/2025 10:04 (jane)<\/b>Sample delivered to KPF office, chasing client <\/p>

14\/10\/2025 13:08 (jane)<\/b>Chased client regarding tiles <\/p>

14\/10\/2025 14:35 (jane)<\/b>Update from client :Waiting on my MD to review it. Away this week. Expect to get the go-ahead\/update next week. <\/p>

04\/11\/2025 16:29 (jane)<\/b>Requested access for Tuesday 11th November <\/p>

05\/11\/2025 10:41 (jane)<\/b>Client wanted a date week beginning 17th November, have suggested starting Monday 17th November <\/p>

07\/11\/2025 10:36 (jane)<\/b>Confirmed for early Monday morning 17th November Client has said Assume early morning tools away by 08:30hrs. <\/p>

14\/11\/2025 11:25 (jane)<\/b>Advised client we will attend early Monday morning 17th November and Tuesday morning 18th November, must be off site by 8:30am <\/p>

17\/11\/2025 07:55 (travis)<\/b>Floor tile replacement in second floor gents.<\/p>

18\/11\/2025 07:56 (travis)<\/b>Tiled floor works.<\/p>

18\/11\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65210","activity_ticket_id":"60355","ticket_reference":"HDT61440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/08\/25","activity_end":"2025-08-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74589","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2025 09:59 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 10:15 (carly)<\/b>8am start.<\/p>

12\/08\/2025 10:50 (carly)<\/b>Tenant will be home for access.<\/p>

15\/08\/2025 07:20 (michaelk)<\/b>Completed full compliance testing 185<\/p>

15\/08\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65211","activity_ticket_id":"60082","ticket_reference":"HDT61167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose toilet seat and splash back in bathroom plus other works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/25","activity_end":"2025-09-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74590","activity_notes":"Splash back in bathroom Confirmed for Thursday 14th August at 11am - tenant can provide access","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 14:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 07:48 (michaelk)<\/b>Attended site to inspect the toilet. We attempted to repair the seat however a replacement is required. 1hr labour.I have ordered a new durovit seat<\/p>

18\/07\/2025 11:51 (carly)<\/b>To re-book with Mike when he is back.<\/p>

05\/08\/2025 10:35 (carly)<\/b>Access requested Thursday 7th August 1pm.<\/p>

05\/08\/2025 16:01 (jane)<\/b>Confirmed for Thursday 7th August at 1pm - Bring along Flat keys.<\/p>

08\/08\/2025 07:28 (michaelk)<\/b>Attended site tonrwplace the faulty toilet seat with a duravit like for like replacement. 1hr labour plus parts ,total 185 ex vat.<\/p>

08\/08\/2025 10:09 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 14:07 (jane)<\/b>Confirmed for Thursday 14th August at 11am - tenant can provide access <\/p>

12\/08\/2025 07:51 (michaelk)<\/b>The toilet seat has been replaced, however we are waiting for a date to complete the tiles. 1hr labour plus the part. 185<\/p>

13\/08\/2025 14:42 (jane)<\/b>Re-requested access for Thursday 21st August <\/p>

21\/08\/2025 08:55 (jane)<\/b>To advise client on another date <\/p>

27\/08\/2025 16:12 (jane)<\/b>Requested access for Friday morning 29th August at 9am <\/p>

28\/08\/2025 15:08 (jane)<\/b>Tenant home for access Friday morning 29th August <\/p>

29\/08\/2025 11:49 (jane)<\/b>Engineer returning on Monday 1st Sept with plinth <\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works.<\/p>

29\/08\/2025 16:09 (iain)<\/b>(Flat 2 27 Lisle Street ) Returning Monday 9.00am with plinth clips.<\/p>

01\/09\/2025 16:03 (iain)<\/b>Cut down kitchen plinth and refit. Investigate leak.<\/p>

01\/09\/2025 16:04 (iain)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath. - Email Sent<\/b><\/p>

02\/09\/2025 14:19 (jane)<\/b>For 9am Wednesday 3rd September The tenant can provide access<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>Completed splash back to bathroom in flat 2. 2hrs plus parts, total 140 ex vat.<\/p>

03\/09\/2025 16:11 (iain)<\/b>Blocked gaps under bathroom basin.Filled holes in wall behind kitchen units.Investigated water damage to windows.<\/p>

03\/09\/2025 16:14 (iain)<\/b>(Flat 2 27 Lisle Street ) No sign of a leak just damp. Think the windows are too rotten.<\/p>

12\/01\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65212","activity_ticket_id":"60356","ticket_reference":"HDT61441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken toilet seat.","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/25","activity_end":"2025-08-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74591","activity_notes":"Broken toilet seat.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2025 11:15 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 11:18 (carly)<\/b>Tenant should be home for access if not please use keys.<\/p>

12\/08\/2025 11:45 (carly)<\/b>Only lock the same locks the tenant has locked.<\/p>

12\/08\/2025 15:05 (travis)<\/b>Attended and temporary fixed existing toilet seat and a replacement is on order.<\/p>

12\/08\/2025 15:25 (jane)<\/b>New toilet seat on order - 2\/5 days lead-time <\/p>

12\/08\/2025 15:26 (jane)<\/b>New toilet seat on order - 2\/5 days lead-time - Email Sent<\/b><\/p>

19\/08\/2025 12:02 (carly)<\/b>Access requested Friday 22nd August at 9am.<\/p>

20\/08\/2025 08:23 (jane)<\/b>Confirmed access for Friday 22nd August at 9am Please use keys if tenant is not in.<\/p>

22\/08\/2025 09:43 (travis)<\/b>Collection of toilet seat,Attended above property with keys,Removed old seat,cleaned toilet and fitted new seat.<\/p>

22\/08\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65213","activity_ticket_id":"59948","ticket_reference":"HDT61033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed ladder inspection ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74592","activity_notes":"Fixed ladder inspection one more fix ladder to inspect. It is located at 38 St Martins Lane outside the rear fire exit on the 4th floor. Engineer needs to collect key to the building from security ladder padlock code 789","activity_timesheet":null,"ticket_notes_combined":"

20\/06\/2025 15:50 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 15:51 (jane)<\/b>Instructed Height Safe - awaiting a date <\/p>

11\/07\/2025 10:44 (jane)<\/b>Chased Height Safe for a date <\/p>

18\/07\/2025 11:27 (jane)<\/b>Chased Height Safe again for a date <\/p>

22\/07\/2025 16:49 (jane)<\/b>Update from Height Safe :Sorry for the delay, I know we are working to extended lead times at the minute but I will chase contracts to see where its up too<\/p>

23\/07\/2025 13:04 (jane)<\/b>Requested access for afternoon of 12\/08\/2025 for approximately 2 hours<\/p>

12\/08\/2025 11:50 (jane)<\/b>Attending today 12th August <\/p>

13\/08\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/06\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65214","activity_ticket_id":"60357","ticket_reference":"HDT61442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Power failure to intercom system.","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/08\/25","activity_end":"2025-08-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74593","activity_notes":"Power failure to intercom system.","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2025 12:45 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 12:47 (carly)<\/b>Roy is aware and heading over now to take a look.<\/p>

12\/08\/2025 13:25 (roy)<\/b>Reset power.All seems ok<\/p>

12\/08\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65215","activity_ticket_id":"60358","ticket_reference":"HDT61443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the footfall counter ","ticket_address_1":"16 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16 Rupert Street ","cs_id":"2054","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"2054","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/08\/25","activity_end":"2025-08-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74594","activity_notes":"To check the footfall counter Rupert Street (South)","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2025 13:32 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 11:25 (alan)<\/b>Reset power supply to footfall camera <\/p>

13\/08\/2025 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65216","activity_ticket_id":"60359","ticket_reference":"HDT61444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak into bathroom ceiling ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/25","activity_end":"2025-08-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74595","activity_notes":"To investigate leak into bathroom ceiling ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2025 15:54 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 15:55 (jane)<\/b>Requested access for Wednesday morning 13th August <\/p>

12\/08\/2025 16:17 (jane)<\/b>Confirmed for Wednesday morning 13th August - collect keys for access <\/p>

13\/08\/2025 15:10 (roy)<\/b>Leaking shower.Isolated supply but need to reinstate bath<\/p>

21\/08\/2025 08:29 (michaelk)<\/b>Attended site to meet Lillian to discuss bathroom work. Removed the tap diverted from flat 1 and installed to flat 2. Collected a riser rail from suppliers and fitted to bathroom in flat 2. Collected shower screen from suppliers ready to fit tomorrow. 6hrs labour 305 plus parts, total <\/p>

22\/08\/2025 08:27 (michaelk)<\/b>Attended site with a bath screen and fitted. Note I have explained to Lillian that the bath tiling is only half way and in my opinion needs to be fully tiled. The upper part of the screen had to be packed off of the half tiled wall. The drying time of the sealant unfortunately extended the job. 4hrs labour 205<\/p>

22\/08\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65217","activity_ticket_id":"60360","ticket_reference":"HDT61445","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17123 - Water damage redecoration ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"21\/08\/25","activity_end":"2025-08-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74596","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:13 (carly)<\/b>Access requested Thursday 21st August 9am.<\/p>

18\/08\/2025 14:47 (carly)<\/b>Confirmed for Thursday 21st August, tenant to provide access.<\/p>

21\/08\/2025 14:11 (jack)<\/b>Done<\/p>

21\/08\/2025 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65218","activity_ticket_id":"60361","ticket_reference":"HDT61446","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor gents toilet - door lock not working","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/25","activity_end":"2025-08-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74597","activity_notes":"2nd floor gents toilet - door lock not working","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 09:14 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 09:15 (jane)<\/b>Advised site we will be attending on Friday morning 15th August <\/p>

15\/08\/2025 12:49 (travis)<\/b>Attended and removed toilet lock,and found lock to be beyond repair, ordered a replacement with local locksmiths and will return to fit once delivered.<\/p>

15\/08\/2025 13:28 (jane)<\/b>Attended and removed toilet lock and found lock to be beyond repair, ordered a replacement with local locksmiths and will return to fit once delivered. - Email Sent<\/b><\/p>

19\/08\/2025 15:18 (travis)<\/b>Attended above property and fitted new toilet door lock and latch,Also unblocked all toilets on the same floor <\/p>

19\/08\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65219","activity_ticket_id":"60362","ticket_reference":"HDT61447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights outside flat 1.1 are not working - common parts ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/08\/25","activity_end":"2025-08-13 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74598","activity_notes":"Lights outside flat 1.1 are not working - common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 09:17 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 15:09 (roy)<\/b>Reset powerAll ok<\/p>

13\/08\/2025 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65220","activity_ticket_id":"60363","ticket_reference":"HDT61448","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To replace 4 lights in the top floor common area 118 Long acre. 2 need to be emergency lights ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/25","activity_end":"2025-08-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74599","activity_notes":"To replace 4 lights in the top floor common area 118 Long acre. 2 need to be emergency lights ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 10:18 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 14:36 (alan)<\/b>Replace 4 faulty emergency light fittings in common parts <\/p>

19\/08\/2025 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65221","activity_ticket_id":"60364","ticket_reference":"HDT61449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove the graffiti from the shutters of the vacant unit ","ticket_address_1":"118 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"118 Shaftesbury Avenue","cs_id":"1873","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EP","ticket_client_site":"1873","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/25","activity_end":"2025-08-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74600","activity_notes":"To remove the graffiti from the shutters of the vacant unit ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 10:42 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 08:05 (travis)<\/b>Attended above property and swept and cleaned both shutters,Dried off and painted both shutters with a black hammerite metal paint to match existing,Cleaned work areas.<\/p>

15\/08\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65222","activity_ticket_id":"60365","ticket_reference":"HDT61450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to issues with bathroom and kitchen windows ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"21\/08\/25","activity_end":"2025-08-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74601","activity_notes":"To attend to issues with bathroom and kitchen windows ","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2025 11:00 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 11:33 (carly)<\/b>Access requested for Thursday 21st August 830am.<\/p>

19\/08\/2025 11:48 (carly)<\/b>Confirmed for Thursday 21st August. Please use keys for access.<\/p>

21\/08\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65223","activity_ticket_id":"60366","ticket_reference":"HDT61451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak - 2nd Floor office - General Index ","ticket_address_1":"2nd Floor","ticket_address_2":"44a Floral Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"2nd Floor","cs_id":"1770","cs_address_2":"44a Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DA","ticket_client_site":"1770","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-13 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74602","activity_notes":"To attend to leak - 2nd Floor office - General Index ","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2025 11:12 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 11:13 (jane)<\/b>Informed client we will be along between 2 and 2:30pm today <\/p>

13\/08\/2025 13:21 (jane)<\/b>Note from tenant :I spoke with tenant and they are ok for attendance between 2:00 2:30. I also contacted residential tenant who will be in the 44B Floral St flat 4 if he will nor respond let me know and I will give him a call. <\/p>

13\/08\/2025 15:44 (jane)<\/b>Returning on Thursday morning when tenant is home - 14th August <\/p>

14\/08\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65224","activity_ticket_id":"60367","ticket_reference":"HDT61452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August ","ticket_address_1":"Flat 1","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 1","cs_id":"496","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"496","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74603","activity_notes":"To carry out PAT testing for Thursday 14th August ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:28 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 14:07 (roy)<\/b>Pat test<\/p>

14\/08\/2025 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65225","activity_ticket_id":"60368","ticket_reference":"HDT61453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August","ticket_address_1":"Flat 2","ticket_address_2":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 2","cs_id":"736","cs_address_2":"8 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"736","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74604","activity_notes":"To carry out PAT testing for Thursday 14th August","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:30 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 14:07 (roy)<\/b>Pat test<\/p>

14\/08\/2025 15:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65226","activity_ticket_id":"60369","ticket_reference":"HDT61454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August","ticket_address_1":"Flat 3","ticket_address_2":"8 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_address_1":"Flat 3","cs_id":"930","cs_address_2":"8 New Row ","cs_town":"London","cs_postcode":"WC2N 4LJ","ticket_client_site":"930","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/25","activity_end":"2025-09-04 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74605","activity_notes":"To carry out PAT testing for Thursday 14th August","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:32 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 15:05 (jane)<\/b>Tenant refused us entry, reported back to client <\/p>

01\/09\/2025 09:33 (carly)<\/b>Access confirmed Thursday 4th September.<\/p>

04\/09\/2025 15:13 (roy)<\/b>Pat test<\/p>

04\/09\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65227","activity_ticket_id":"60370","ticket_reference":"HDT61455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74606","activity_notes":"To carry out PAT testing for Thursday 14th August","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:34 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 15:51 (roy)<\/b>Pat test<\/p>

14\/08\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65228","activity_ticket_id":"60371","ticket_reference":"HDT61456","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74607","activity_notes":"To carry out PAT testing for Thursday 14th August","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:36 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 15:51 (roy)<\/b>Pat test<\/p>

14\/08\/2025 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65229","activity_ticket_id":"60372","ticket_reference":"HDT61457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74608","activity_notes":"To carry out PAT testing for Thursday 14th August","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:37 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 15:51 (roy)<\/b>Pat test<\/p>

14\/08\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65230","activity_ticket_id":"60373","ticket_reference":"HDT61458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August","ticket_address_1":"Flat 1","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 1","cs_id":"415","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74609","activity_notes":"To carry out PAT testing for Thursday 14th August","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:40 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 11:53 (roy)<\/b>Pat test<\/p>

14\/08\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65231","activity_ticket_id":"60374","ticket_reference":"HDT61459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74610","activity_notes":"To carry out PAT testing for Thursday 14th August","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:42 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 11:52 (roy)<\/b>Pat test<\/p>

14\/08\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65232","activity_ticket_id":"60375","ticket_reference":"HDT61460","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Thursday 14th August","ticket_address_1":"Flat 3","ticket_address_2":"13 Goodwins Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 3","cs_id":"149","cs_address_2":"13 Goodwins Court","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74611","activity_notes":"To carry out PAT testing for Thursday 14th August","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:43 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 11:52 (roy)<\/b>Pat test<\/p>

14\/08\/2025 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65233","activity_ticket_id":"60376","ticket_reference":"HDT61461","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace hard wired heat alarm ","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/25","activity_end":"2025-08-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74612","activity_notes":"To replace hard wired heat alarm ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 11:53 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 11:59 (jane)<\/b>Keys for access on Friday 15th August <\/p>

15\/08\/2025 13:54 (alan)<\/b>Replace main powered heater alarm in kitchen area<\/p>

15\/08\/2025 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65234","activity_ticket_id":"60377","ticket_reference":"HDT61462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To arrange for an engineer to reinstate the top locks bolt to Red Gate","ticket_address_1":"Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"Horse & Dolphin Yard","cs_id":"1242","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"1242","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74613","activity_notes":"To arrange for an engineer to reinstate the top locks bolt to Red GateCall Lilian before attending, she has the parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 13:59 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 11:52 (roy)<\/b>Refixed bolt<\/p>

14\/08\/2025 13:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65235","activity_ticket_id":"60378","ticket_reference":"HDT61463","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 5","cs_id":"3019","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3019","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/09\/25","activity_end":"2025-09-15 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74614","activity_notes":"List of works -Quote on secondary glazing to the bathroom windows- Restrictors to windows & doors-Blinds cleats","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 14:10 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 14:22 (jane)<\/b>Requested access for Wednesday morning 20th August - For Prentice Glass and Reddan engineer <\/p>

19\/08\/2025 15:57 (jane)<\/b>For Wednesday morning 20th August - tenant home for access <\/p>

20\/08\/2025 16:07 (iain)<\/b>Window restrictors and blind cleats.<\/p>

20\/08\/2025 16:09 (iain)<\/b>(Flat 5 Cooper House 82\/88 Shaftesbury Avenue) 9 sash windows within property. All have venetian blinds and cleats are present. Sash restrictors on order.<\/p>

20\/08\/2025 16:42 (jane)<\/b>9 sash windows within property. All have venetian blinds and cleats are present. Sash restrictors on order. - Email Sent<\/b><\/p>

08\/09\/2025 13:06 (carly)<\/b>Access requested for Wednesday 10th September.<\/p>

10\/09\/2025 10:08 (jane)<\/b>Requested access for 15th September <\/p>

12\/09\/2025 09:56 (carly)<\/b>Access confirmed for Monday 15th September.Tenant will be home for access at 9am.<\/p>

12\/09\/2025 10:06 (carly)<\/b>Prentice Glass have been informed.<\/p>

15\/09\/2025 16:11 (iain)<\/b>Window restrictors.<\/p>

16\/09\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65236","activity_ticket_id":"60379","ticket_reference":"HDT61464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove rubbish from Courtyard ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/25","activity_end":"2025-08-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74615","activity_notes":"To remove rubbish from Courtyard ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 14:26 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 14:36 (jane)<\/b>2No x engineers required - Client been informed we are attending on Tuesday 19th August <\/p>

19\/08\/2025 11:40 (travis)<\/b>Removal of rubbish from tear of 16a Rupert St.<\/p>

19\/08\/2025 15:53 (iain)<\/b>Clearance and disposal.<\/p>

19\/08\/2025 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65237","activity_ticket_id":"60379","ticket_reference":"HDT61464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove rubbish from Courtyard ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/08\/25","activity_end":"2025-08-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74616","activity_notes":"To remove rubbish from Courtyard ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 14:26 (System)<\/b>Ticket Created<\/p>

13\/08\/2025 14:36 (jane)<\/b>2No x engineers required - Client been informed we are attending on Tuesday 19th August <\/p>

19\/08\/2025 11:40 (travis)<\/b>Removal of rubbish from tear of 16a Rupert St.<\/p>

19\/08\/2025 15:53 (iain)<\/b>Clearance and disposal.<\/p>

19\/08\/2025 15:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65238","activity_ticket_id":"60380","ticket_reference":"HDT61465","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repair the nosing's on the external steps outside 9 Wardour Street ","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9 Wardour Street ","cs_id":"832","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"832","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/25","activity_end":"2025-08-22 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74617","activity_notes":"To repair the nosing's on the external steps outside 9 Wardour Street ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 14:46 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 08:56 (travis)<\/b>Attended and have ordered a replacement hi visibility step nosing,Will return to fit once delivered.<\/p>

15\/08\/2025 09:43 (jane)<\/b>New section of stair nosing on order - Email Sent<\/b><\/p>

22\/08\/2025 08:27 (travis)<\/b>Returned and fitted high visibility step nosing to external steps.<\/p>

22\/08\/2025 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65239","activity_ticket_id":"60359","ticket_reference":"HDT61444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak into bathroom ceiling ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/08\/25","activity_end":"2025-08-21 21:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74618","activity_notes":"To investigate leak into bathroom ceiling ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2025 15:54 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 15:55 (jane)<\/b>Requested access for Wednesday morning 13th August <\/p>

12\/08\/2025 16:17 (jane)<\/b>Confirmed for Wednesday morning 13th August - collect keys for access <\/p>

13\/08\/2025 15:10 (roy)<\/b>Leaking shower.Isolated supply but need to reinstate bath<\/p>

21\/08\/2025 08:29 (michaelk)<\/b>Attended site to meet Lillian to discuss bathroom work. Removed the tap diverted from flat 1 and installed to flat 2. Collected a riser rail from suppliers and fitted to bathroom in flat 2. Collected shower screen from suppliers ready to fit tomorrow. 6hrs labour 305 plus parts, total <\/p>

22\/08\/2025 08:27 (michaelk)<\/b>Attended site with a bath screen and fitted. Note I have explained to Lillian that the bath tiling is only half way and in my opinion needs to be fully tiled. The upper part of the screen had to be packed off of the half tiled wall. The drying time of the sealant unfortunately extended the job. 4hrs labour 205<\/p>

22\/08\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65240","activity_ticket_id":"60381","ticket_reference":"HDT61466","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17124 - To supply euro profile door lock only ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/08\/25","activity_end":"2025-08-13 16:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74619","activity_notes":"To supply euro profile door lock only ","activity_timesheet":null,"ticket_notes_combined":"

13\/08\/2025 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65241","activity_ticket_id":"60382","ticket_reference":"HDT61467","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install window restrictors on the top floor windows please. Could you also leave them locked and remove the keys to stop tenants gaining access ","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/25","activity_end":"2025-08-20 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74620","activity_notes":"To install window restrictors on the top floor windows please. Could you also leave them locked and remove the keys to stop tenants gaining access As to picture ","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 16:13 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 12:41 (iain)<\/b>Window restrictors for top floor.<\/p>

18\/08\/2025 12:41 (iain)<\/b>(15-16 Gerrard Street ) Restrictors on order, due tomorrow.<\/p>

20\/08\/2025 16:03 (iain)<\/b>To supply and fit window restrictors to 6x windows on top floor. Keys on building key bunch held at security.<\/p>

20\/08\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65242","activity_ticket_id":"60383","ticket_reference":"HDT61468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The bedroom closest to the 2nd floor the middle blind controlled by the remote isn\u00e2\u20ac\u2122t going up or down.","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/25","activity_end":"2025-08-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74621","activity_notes":"The bedroom closest to the 2nd floor the middle blind controlled by the remote isnt going up or down.The apartment is empty & new tenants are moving in on Monday.","activity_timesheet":"2","ticket_notes_combined":"

13\/08\/2025 16:38 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 09:27 (alan)<\/b>Access high-level blinds in bedroom two roof lights. Clean runners solid roof blinds shut freely without getting jammedTest and leave working<\/p>

15\/08\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65243","activity_ticket_id":"60384","ticket_reference":"HDT61469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer too hot - the clothes get extremely hot and steam\/smoke comes out so we have to turn it off. ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/08\/25","activity_end":"2025-08-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74622","activity_notes":"Washer\/dryer too hot - the clothes get extremely hot and steam\/smoke comes out so we have to turn it off. ","activity_timesheet":null,"ticket_notes_combined":"

14\/08\/2025 09:56 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 10:22 (jane)<\/b>Requested access for Monday 18th August between 12pm and 6pm<\/p>

14\/08\/2025 10:48 (jane)<\/b>Confirmed Monday, between 12pm and 6pm - Tenant can provide access <\/p>

19\/08\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65244","activity_ticket_id":"60385","ticket_reference":"HDT61470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Assist us with fire directional signage ","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/25","activity_end":"2025-09-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74623","activity_notes":"Assist us with fire directional signage ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 10:53 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 12:34 (travis)<\/b>Attended with keys and surveyed for H&S Directional signage required,Signage on order.<\/p>

01\/09\/2025 13:53 (travis)<\/b>Collection of keys and attended above property, fitted all health and safety directional signage in communal areas and returned keys.<\/p>

02\/09\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65245","activity_ticket_id":"60386","ticket_reference":"HDT61471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Assist us with fire directional signage ","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/25","activity_end":"2025-09-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74624","activity_notes":"Assist us with fire directional signage ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 10:54 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 12:35 (travis)<\/b>Attended with keys and surveyed for H&S Directional signage required,Signage on order.<\/p>

01\/09\/2025 13:54 (travis)<\/b>Collection of keys and attended above property, fitted all health and safety directional signage in communal areas and returned keys.<\/p>

02\/09\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65246","activity_ticket_id":"60387","ticket_reference":"HDT61472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The light just before flat 2 does not work - common parts ","ticket_address_1":"90-98 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_address_1":"90-98 Shaftesbury Avenue ","cs_id":"3074","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EA","ticket_client_site":"3074","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/25","activity_end":"2025-08-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74625","activity_notes":"The light just before flat 2 does not work - common parts ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 11:02 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 12:49 (alan)<\/b>Replace 2 blown lamps in common parts <\/p>

15\/08\/2025 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65247","activity_ticket_id":"60388","ticket_reference":"HDT61473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to issue with fan and light above hob - For 9am on Friday morning 15th August ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74626","activity_notes":"To attend to issue with fan and light above hob - For 9am on Friday morning 15th August (M Keenan attending site too)","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 11:11 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 11:14 (roy)<\/b>Power ok nowReplaced bulbs and cleaned grease but filter cover needs replacing <\/p>

15\/08\/2025 13:36 (jane)<\/b>Power ok now Replaced bulbs and cleaned grease but filter cover needs replacing, will order a replacement - Email Sent<\/b><\/p>

23\/09\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65248","activity_ticket_id":"60389","ticket_reference":"HDT61474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out meter reads for August 2025","ticket_address_1":"Various Properties ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various Properties ","cs_id":"2964","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2964","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/08\/25","activity_end":"2025-08-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74627","activity_notes":"To carry out meter reads for August 2025","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 11:12 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 15:50 (alan)<\/b>Meter readings <\/p>

22\/08\/2025 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65249","activity_ticket_id":"60390","ticket_reference":"HDT61475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the building main door lock - For today ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/08\/25","activity_end":"2025-08-14 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74628","activity_notes":"To check the building main door lock - For today ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 11:18 (System)<\/b>Ticket Created<\/p>

14\/08\/2025 18:20 (roy)<\/b>Replace lock<\/p>

15\/08\/2025 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65250","activity_ticket_id":"60391","ticket_reference":"HDT61476","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August ","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74629","activity_notes":"To carry out PAT testing for Friday 15th August ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 11:55 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 08:17 (roy)<\/b>Pat test<\/p>

18\/08\/2025 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65251","activity_ticket_id":"60392","ticket_reference":"HDT61477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Flat 2","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"323","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"323","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74630","activity_notes":"To carry out PAT testing for Friday 15th August","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:01 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 08:18 (roy)<\/b>Pat test<\/p>

18\/08\/2025 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65252","activity_ticket_id":"60393","ticket_reference":"HDT61478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Flat 3","ticket_address_2":"44 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"562","cs_address_2":"44 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"562","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/25","activity_end":"2025-09-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74631","activity_notes":"To carry out PAT testing for Friday 15th August","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:02 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 11:19 (jane)<\/b>Lock has been changed no access, informed client <\/p>

01\/09\/2025 09:33 (carly)<\/b>Access confirmed Thursday 4th September.<\/p>

04\/09\/2025 10:16 (roy)<\/b>Pat test<\/p>

04\/09\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65253","activity_ticket_id":"60394","ticket_reference":"HDT61479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Townhouse","ticket_address_2":"38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74632","activity_notes":"To carry out PAT testing For Friday 22nd August at 9am (Travis is attending to another job there too)","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:05 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 11:02 (jane)<\/b>Tenant would not give access, reported back findings <\/p>

20\/08\/2025 08:24 (jane)<\/b>For Friday 22nd August at 9am (Travis is attending to another job there too)<\/p>

22\/08\/2025 15:50 (roy)<\/b>Pat test<\/p>

22\/08\/2025 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65254","activity_ticket_id":"60395","ticket_reference":"HDT61480","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74633","activity_notes":"To carry out PAT testing for Friday 15th August","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:07 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 17:55 (roy)<\/b>Pat test<\/p>

18\/08\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65255","activity_ticket_id":"60396","ticket_reference":"HDT61481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74634","activity_notes":"To carry out PAT testing for Friday 15th August","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:11 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 17:55 (roy)<\/b>Pat test<\/p>

18\/08\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65256","activity_ticket_id":"60397","ticket_reference":"HDT61482","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74635","activity_notes":"To carry out PAT testing for Friday 15th August","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:13 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 17:55 (roy)<\/b>Pat test<\/p>

18\/08\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65257","activity_ticket_id":"60398","ticket_reference":"HDT61483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74636","activity_notes":"To carry out PAT testing for Friday 15th August","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:16 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 17:56 (roy)<\/b>Pat test<\/p>

18\/08\/2025 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65258","activity_ticket_id":"60399","ticket_reference":"HDT61484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Flat 2","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74637","activity_notes":"To carry out PAT testing for Friday 15th August","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:18 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 17:57 (roy)<\/b>Pat test<\/p>

18\/08\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65259","activity_ticket_id":"60400","ticket_reference":"HDT61485","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/25","activity_end":"2025-09-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74638","activity_notes":"To carry out PAT testing for Friday 15th August","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 13:20 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 11:00 (jane)<\/b>Tenant would not give access, reported back to client <\/p>

01\/09\/2025 09:34 (carly)<\/b>Access confirmed Thursday 4th September.<\/p>

04\/09\/2025 15:14 (roy)<\/b>Pat test<\/p>

04\/09\/2025 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65260","activity_ticket_id":"60401","ticket_reference":"HDT61486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove bicycle left in the hallway ","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/25","activity_end":"2025-08-15 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74639","activity_notes":"To remove bicycle left in the hallway can you please arrange for the bicycle to be removed tomorrow morning.Lilian will have to be present therefore please inform the engineer to ring Lilian We will put the bike in Central cross bin rooms first to check if any reaction from the tenant.","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 14:53 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 08:55 (travis)<\/b>Attended with Lillian,but bicycle has already been removed by tenant.<\/p>

15\/08\/2025 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65261","activity_ticket_id":"60402","ticket_reference":"HDT61487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal staircase - strip lights are off","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/08\/25","activity_end":"2025-08-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74640","activity_notes":"Communal staircase - strip lights are offNote that if the entire power is switched off in the communal are by main breaker in the communal are it will affect office tenants internet. Hence, switch the lights off form the fuse box. ","activity_timesheet":"2","ticket_notes_combined":"

14\/08\/2025 15:22 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 07:15 (alan)<\/b>Look at wall lights on staircase not working Fault found to be 12v driver unit, order replacement <\/p>

18\/08\/2025 10:01 (jane)<\/b>Inspected wall lights on staircase not working Fault found to be 12v driver unit, ordered replacement - Email Sent<\/b><\/p>

19\/08\/2025 14:30 (alan)<\/b>Return to site and replace faulty diver unit for wall lights on staircase Test and leave working <\/p>

19\/08\/2025 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65262","activity_ticket_id":"60403","ticket_reference":"HDT61488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/08\/25","activity_end":"2025-08-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74641","activity_notes":"To carry out full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 09:11 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 09:12 (jane)<\/b>Requested access for Tuesday morning 19th August <\/p>

18\/08\/2025 10:39 (jane)<\/b>Confirmed For Tuesday morning 19th August - collect keys and but knock first <\/p>

21\/08\/2025 08:33 (michaelk)<\/b>Completed alarm and plumbing check. 35<\/p>

21\/08\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65263","activity_ticket_id":"60404","ticket_reference":"HDT61489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Popcorn shop - Ground floor shop unit reported an issue with the toilet cistern which is not filling up - For 11am today ","ticket_address_1":"40 Tavistock Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"40 Tavistock Street ","cs_id":"2926","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2926","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74642","activity_notes":"Popcorn shop - Ground floor shop unit reported an issue with the toilet cistern which is not filling up - For 11am today ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 09:14 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 12:31 (roy)<\/b>Removed pipe work to check pressure but nothing. Tried tracing pipe but runs into wall.Need to run new pipework to toilet as easy access as all pipework underneath.Called Mike Keenan over to quote for work <\/p>

15\/08\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65264","activity_ticket_id":"60405","ticket_reference":"HDT61490","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate leaking point of use heater cleaner cupboard ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Mercer Walk ","cs_id":"3155","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/08\/25","activity_end":"2025-08-15 22:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74643","activity_notes":"To investigate leaking point of use heater cleaner cupboard ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 09:18 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 08:17 (roy)<\/b>Needs new water heater.Disconnected power supply as leaking onto electricsQuote required <\/p>

18\/08\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65265","activity_ticket_id":"60406","ticket_reference":"HDT61491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Security cabin at Central Cross - Air con not working ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/08\/25","activity_end":"2025-08-15 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74644","activity_notes":"Security cabin at Central Cross - Air con not working ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 10:14 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 13:27 (alan)<\/b>Reset controller for air-conditioning unit test and leave working<\/p>

15\/08\/2025 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65266","activity_ticket_id":"60407","ticket_reference":"HDT61492","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To change lock to flat door ","ticket_address_1":"Flat 6","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/08\/25","activity_end":"2025-08-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74645","activity_notes":"To change lock to flat door ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 10:37 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 11:18 (travis)<\/b>Attended above property with keys and took details of lock required,Left property and sourced a replacement,Returned and fitted\/tested.X3 new keys,old lock with x1 key returned to security.<\/p>

15\/08\/2025 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65267","activity_ticket_id":"60408","ticket_reference":"HDT61493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August ","ticket_address_1":"Flat 1","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 1","cs_id":"924","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74646","activity_notes":"To carry out PAT testing on Monday 18th August ","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 11:09 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 13:02 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65268","activity_ticket_id":"60409","ticket_reference":"HDT61494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please arrange for Travis to assist with removal of items 1st thing Monday morning at 8am - 18th August - Office ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/09\/25","activity_end":"2025-09-06 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74647","activity_notes":"Please arrange for Travis to assist with removal of items 1st thing Monday morning at 8am - 18th August ","activity_timesheet":null,"ticket_notes_combined":"

15\/08\/2025 11:46 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 09:23 (carly)<\/b>Now moved to Thursday 21st August.<\/p>

20\/08\/2025 15:45 (jane)<\/b>Waiting on client to confirm another day <\/p>

27\/08\/2025 12:21 (carly)<\/b>Access requested Monday 1st September at 9am<\/p>

27\/08\/2025 12:49 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

27\/08\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65269","activity_ticket_id":"60410","ticket_reference":"HDT61495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 2","cs_id":"925","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74648","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 11:56 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 12:24 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65270","activity_ticket_id":"60411","ticket_reference":"HDT61496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 3","cs_id":"1680","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1680","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74649","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 11:57 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 12:23 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65271","activity_ticket_id":"60265","ticket_reference":"HDT61350","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/MDR\/17086 - Flooring and bathroom works.","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/08\/25","activity_end":"2025-08-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74650","activity_notes":"Flooring and bathroom works.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 10:27 (jane)<\/b>Option Two of quotation been accepted <\/p>

15\/08\/2025 13:49 (jane)<\/b>Requested access for Wednesday 20th August to start the flooring works <\/p>

15\/08\/2025 14:37 (jane)<\/b>Confirmation to start on Wednesday 20th August, keys for access <\/p>

20\/08\/2025 15:35 (travis)<\/b>Uplifting flooring.<\/p>

20\/08\/2025 15:36 (travis)<\/b>Uplifting flooring.<\/p>

21\/08\/2025 15:10 (travis)<\/b>Uplifting flooring throughout property.<\/p>

24\/09\/2025 12:09 (michael)<\/b>Bathroom Flooring - 1.7m x 1.7m<\/p>

09\/12\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65272","activity_ticket_id":"60412","ticket_reference":"HDT61497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74651","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 14:02 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 12:23 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65273","activity_ticket_id":"60413","ticket_reference":"HDT61498","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Flat 1","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74652","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 14:09 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 13:39 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65274","activity_ticket_id":"60414","ticket_reference":"HDT61499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74653","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 14:14 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 13:38 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65275","activity_ticket_id":"60415","ticket_reference":"HDT61500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Flat 3","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 3","cs_id":"952","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74654","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 14:17 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 15:03 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65276","activity_ticket_id":"60416","ticket_reference":"HDT61501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Flat 4","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 4","cs_id":"939","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"939","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74655","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 14:19 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 15:02 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65277","activity_ticket_id":"60417","ticket_reference":"HDT61502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74656","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 14:20 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 07:36 (roy)<\/b>Pat test<\/p>

19\/08\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65278","activity_ticket_id":"60418","ticket_reference":"HDT61503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/08\/25","activity_end":"2025-08-18 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74657","activity_notes":"To carry out PAT testing on Monday 18th August","activity_timesheet":"2","ticket_notes_combined":"

15\/08\/2025 14:21 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 07:37 (roy)<\/b>Pat test<\/p>

19\/08\/2025 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65279","activity_ticket_id":"60419","ticket_reference":"HDT61504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top floor room leak","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/08\/25","activity_end":"2025-08-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74658","activity_notes":"Top floor room leak","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 09:30 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 09:31 (carly)<\/b>Travis has attended.<\/p>

18\/08\/2025 10:00 (travis)<\/b>Attended above property via keys and surveyed damaged bedroom wall (top floor), wall is damaged from previous damp issues but totally dry , reading 2.3 on my damp meter,a small amount of filling and prep work by a decorator would bring this back into good order.Gained access to roof above problem area and found X2 outlet gullies to be blocked with moss,silt ect.Cleared both outlets and disposed off rubbish.Took the opportunity whilst on the roof to check next doors roof and shared separating wall and found to be in a bad condition which could be contributing to damp issues in bedroom below.Photos attached.<\/p>

18\/08\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65280","activity_ticket_id":"60420","ticket_reference":"HDT61505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74659","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:10 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 10:08 (roy)<\/b>Pat test<\/p>

19\/08\/2025 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65281","activity_ticket_id":"60421","ticket_reference":"HDT61506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"2352","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74660","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:12 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 10:46 (roy)<\/b>Pat test<\/p>

19\/08\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65282","activity_ticket_id":"60422","ticket_reference":"HDT61507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74661","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:17 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 10:46 (roy)<\/b>Pat test<\/p>

19\/08\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65283","activity_ticket_id":"60423","ticket_reference":"HDT61508","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4 ","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74662","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:21 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 12:34 (roy)<\/b>Pat test<\/p>

19\/08\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65284","activity_ticket_id":"60424","ticket_reference":"HDT61509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 5","cs_id":"106","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"106","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74663","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:25 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 12:34 (roy)<\/b>Pat test<\/p>

19\/08\/2025 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65285","activity_ticket_id":"60425","ticket_reference":"HDT61510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74664","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:31 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 15:41 (roy)<\/b>Pat test<\/p>

19\/08\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65286","activity_ticket_id":"60426","ticket_reference":"HDT61511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74665","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:32 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 15:41 (roy)<\/b>Pat test<\/p>

19\/08\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65287","activity_ticket_id":"60427","ticket_reference":"HDT61512","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"485","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"485","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74666","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:35 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 15:41 (roy)<\/b>Pat test<\/p>

19\/08\/2025 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65288","activity_ticket_id":"60428","ticket_reference":"HDT61513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74667","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:37 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>

19\/08\/2025 16:46 (roy)<\/b>Pat test<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65289","activity_ticket_id":"60429","ticket_reference":"HDT61514","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"17a Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"2740","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2740","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/25","activity_end":"2025-09-03 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74668","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:45 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 09:32 (carly)<\/b>Access confirmed.<\/p>

03\/09\/2025 11:42 (roy)<\/b>Pat test<\/p>

03\/09\/2025 13:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65290","activity_ticket_id":"60430","ticket_reference":"HDT61515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"17a Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"2739","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2739","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/25","activity_end":"2025-09-03 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74669","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:49 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 09:32 (carly)<\/b>Access confirmed.<\/p>

03\/09\/2025 11:44 (roy)<\/b>Pat test<\/p>

03\/09\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65291","activity_ticket_id":"60431","ticket_reference":"HDT61516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/09\/25","activity_end":"2025-09-03 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74670","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:50 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 09:32 (carly)<\/b>Access confirmed.<\/p>

03\/09\/2025 11:46 (roy)<\/b>Pat test<\/p>

03\/09\/2025 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65292","activity_ticket_id":"60432","ticket_reference":"HDT61517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74671","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:52 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 14:50 (roy)<\/b>Pat test<\/p>

20\/08\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65293","activity_ticket_id":"60433","ticket_reference":"HDT61518","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"24","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"24","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74672","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:56 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 14:49 (roy)<\/b>Pat test<\/p>

20\/08\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65294","activity_ticket_id":"60434","ticket_reference":"HDT61519","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74673","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:57 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 14:48 (roy)<\/b>Pat test<\/p>

20\/08\/2025 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65295","activity_ticket_id":"60435","ticket_reference":"HDT61520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"918","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"918","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74674","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 10:59 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 14:48 (roy)<\/b>Pat test<\/p>

20\/08\/2025 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65296","activity_ticket_id":"60436","ticket_reference":"HDT61521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74675","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 11:01 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 14:47 (roy)<\/b>Pat test<\/p>

20\/08\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65297","activity_ticket_id":"60437","ticket_reference":"HDT61522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74676","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 11:02 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 14:46 (roy)<\/b>Pat test<\/p>

20\/08\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65298","activity_ticket_id":"60437","ticket_reference":"HDT61522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"88","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/08\/25","activity_end":"2025-08-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74677","activity_notes":"To carry out PAT test.","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2025 11:02 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 14:46 (roy)<\/b>Pat test<\/p>

20\/08\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65299","activity_ticket_id":"60438","ticket_reference":"HDT61523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"1478","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"1478","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74678","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 11:05 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 14:47 (roy)<\/b>Pat test<\/p>

20\/08\/2025 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65300","activity_ticket_id":"60439","ticket_reference":"HDT61524","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services on Wednesday 20th August ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"20\/08\/25","activity_end":"2025-08-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74679","activity_notes":"To carry out Handyman Services on Wednesday 20th August ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2025 11:16 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 16:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65301","activity_ticket_id":"60440","ticket_reference":"HDT61525","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor toilets - all blocked (out of service)","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/08\/25","activity_end":"2025-08-18 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74680","activity_notes":"2nd floor toilets - all blocked (out of service)","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 11:26 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 11:29 (carly)<\/b>Iain is aware and will attend this afternoon.<\/p>

18\/08\/2025 16:22 (iain)<\/b>Rodded and flushed through 3x toilets until clear.<\/p>

18\/08\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65302","activity_ticket_id":"60441","ticket_reference":"HDT61526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Central Cross - Communal toilets - Loose toilet seats.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/08\/25","activity_end":"2025-08-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74681","activity_notes":" Central Cross - Communal toilets - Loose toilet seats.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 11:43 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 16:20 (iain)<\/b>1x toilet seat refitted.2nd toilet seat fixings are broken, will return tomorrow to supply and fit new.<\/p>

19\/08\/2025 15:53 (iain)<\/b>Sourced, supplied and fitted new toilet seat.<\/p>

19\/08\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65303","activity_ticket_id":"60442","ticket_reference":"HDT61527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74682","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:24 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 12:17 (roy)<\/b>Pat test<\/p>

21\/08\/2025 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65304","activity_ticket_id":"60443","ticket_reference":"HDT61528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"949","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"949","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74683","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:26 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 12:17 (roy)<\/b>Pat test<\/p>

21\/08\/2025 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65305","activity_ticket_id":"60444","ticket_reference":"HDT61529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74684","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:28 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 12:17 (roy)<\/b>Pat test<\/p>

21\/08\/2025 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65306","activity_ticket_id":"60445","ticket_reference":"HDT61530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74685","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:30 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 12:18 (roy)<\/b>No access<\/p>

22\/08\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2025 15:49 (roy)<\/b>Pat test<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65307","activity_ticket_id":"60446","ticket_reference":"HDT61531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Room windows","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/08\/25","activity_end":"2025-08-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74686","activity_notes":"Room windowsBedroom door top glass requires frosted vinyl stick on which Jack is sorting it out.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:43 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 12:44 (carly)<\/b>Access requested Wednesday 20th August.<\/p>

20\/08\/2025 10:20 (jack)<\/b>Done 50<\/p>

20\/08\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65308","activity_ticket_id":"60447","ticket_reference":"HDT61532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74687","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:46 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 12:18 (roy)<\/b>Pat test<\/p>

21\/08\/2025 13:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65309","activity_ticket_id":"60448","ticket_reference":"HDT61533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"509","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74688","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:48 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 12:18 (roy)<\/b>No access<\/p>

21\/08\/2025 17:43 (roy)<\/b>Pat test<\/p>

22\/08\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65310","activity_ticket_id":"60449","ticket_reference":"HDT61534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74689","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:50 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 12:19 (roy)<\/b>Pat test<\/p>

21\/08\/2025 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65311","activity_ticket_id":"60450","ticket_reference":"HDT61535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74690","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:51 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 12:19 (roy)<\/b>Pat test<\/p>

21\/08\/2025 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65312","activity_ticket_id":"60451","ticket_reference":"HDT61536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"3140","cs_address_2":"34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3140","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74691","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:53 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 17:42 (roy)<\/b>Pat test<\/p>

22\/08\/2025 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65313","activity_ticket_id":"60452","ticket_reference":"HDT61537","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2, 34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2, 34 Cranbourn Street ","cs_id":"3149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3149","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74692","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:55 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 13:47 (roy)<\/b>Pat test<\/p>

21\/08\/2025 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65314","activity_ticket_id":"60453","ticket_reference":"HDT61538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/08\/25","activity_end":"2025-08-21 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74693","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 12:57 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 13:47 (roy)<\/b>Pat test<\/p>

21\/08\/2025 13:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65315","activity_ticket_id":"60454","ticket_reference":"HDT61539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"444","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"444","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74694","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:09 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 16:57 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65316","activity_ticket_id":"60455","ticket_reference":"HDT61540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"137","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"137","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74695","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:13 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 16:57 (roy)<\/b>Par test<\/p>

26\/08\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65317","activity_ticket_id":"60456","ticket_reference":"HDT61541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74696","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:14 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 16:58 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65318","activity_ticket_id":"60457","ticket_reference":"HDT61542","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74697","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:16 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 16:58 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65319","activity_ticket_id":"60458","ticket_reference":"HDT61543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"1152","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74698","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 13:32 (roy)<\/b>Pat test<\/p>

26\/08\/2025 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65320","activity_ticket_id":"60459","ticket_reference":"HDT61544","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 1","cs_id":"1130","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74699","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:20 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 16:59 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65321","activity_ticket_id":"60460","ticket_reference":"HDT61545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74700","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:22 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 16:59 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65322","activity_ticket_id":"60461","ticket_reference":"HDT61546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74701","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:24 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 16:59 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65323","activity_ticket_id":"60462","ticket_reference":"HDT61547","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74702","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:54 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 17:00 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65324","activity_ticket_id":"60463","ticket_reference":"HDT61548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 5","cs_id":"921","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"921","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74703","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 14:56 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 17:01 (roy)<\/b>Pat test<\/p>

22\/08\/2025 17:01 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65325","activity_ticket_id":"60464","ticket_reference":"HDT61549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74704","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:03 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 08:30 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65326","activity_ticket_id":"60465","ticket_reference":"HDT61550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 7","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 7","cs_id":"416","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"416","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74705","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:05 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 08:30 (roy)<\/b>Pat test<\/p>

26\/08\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65327","activity_ticket_id":"60466","ticket_reference":"HDT61551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.1","cs_id":"722","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74706","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:07 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 13:32 (roy)<\/b>Pat test<\/p>

26\/08\/2025 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65328","activity_ticket_id":"60467","ticket_reference":"HDT61552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74707","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:09 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 13:32 (roy)<\/b>Pat test<\/p>

26\/08\/2025 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65329","activity_ticket_id":"60468","ticket_reference":"HDT61553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.3","cs_id":"944","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"944","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74708","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:10 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 10:15 (carly)<\/b>Could this please be after 3pm today Tuesday 26th August.<\/p>

26\/08\/2025 13:33 (roy)<\/b>Pat test<\/p>

26\/08\/2025 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65330","activity_ticket_id":"60469","ticket_reference":"HDT61554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4.1","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.1","cs_id":"140","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74709","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:14 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 13:34 (roy)<\/b>Pat test<\/p>

26\/08\/2025 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65331","activity_ticket_id":"60470","ticket_reference":"HDT61555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.2","cs_id":"724","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"724","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74710","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:16 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 13:39 (roy)<\/b>Pat test<\/p>

26\/08\/2025 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65332","activity_ticket_id":"60471","ticket_reference":"HDT61556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74711","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:18 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 13:40 (roy)<\/b>Pat test<\/p>

26\/08\/2025 14:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65333","activity_ticket_id":"60472","ticket_reference":"HDT61557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74712","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:20 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 13:41 (roy)<\/b>Pat test<\/p>

26\/08\/2025 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65334","activity_ticket_id":"60473","ticket_reference":"HDT61558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74713","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:30 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 19:40 (roy)<\/b>Pat test<\/p>

28\/08\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65335","activity_ticket_id":"60474","ticket_reference":"HDT61559","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74714","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:32 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 19:40 (roy)<\/b>Pat test<\/p>

28\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65336","activity_ticket_id":"60475","ticket_reference":"HDT61560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 3 Goodwins House","cs_id":"929","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74715","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:35 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 19:41 (roy)<\/b>Pat test<\/p>

28\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65337","activity_ticket_id":"60476","ticket_reference":"HDT61561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 4 Goodwins House","cs_id":"1146","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74716","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:36 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 19:42 (roy)<\/b>Pat test<\/p>

28\/08\/2025 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65338","activity_ticket_id":"60477","ticket_reference":"HDT61562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"3018","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74717","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:38 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 19:42 (roy)<\/b>Pat test<\/p>

28\/08\/2025 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65339","activity_ticket_id":"60478","ticket_reference":"HDT61563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 6 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/25","activity_end":"2025-09-09 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74718","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:43 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 09:34 (carly)<\/b>Access confirmed Thursday 4th September.<\/p>

08\/09\/2025 13:15 (carly)<\/b>Access requested Tuesday 9th September.<\/p>

09\/09\/2025 13:39 (roy)<\/b>Pat test<\/p>

09\/09\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65340","activity_ticket_id":"60479","ticket_reference":"HDT61564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 7 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74719","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:45 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 19:43 (roy)<\/b>Pat test<\/p>

28\/08\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65341","activity_ticket_id":"60480","ticket_reference":"HDT61565","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 8 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74720","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:46 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 19:43 (roy)<\/b>Pat test<\/p>

28\/08\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65342","activity_ticket_id":"60481","ticket_reference":"HDT61566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 9 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 9 Goodwins House","cs_id":"727","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74721","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:48 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 19:44 (roy)<\/b>Pat test<\/p>

28\/08\/2025 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65343","activity_ticket_id":"60482","ticket_reference":"HDT61567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/25","activity_end":"2025-09-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74722","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:51 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 09:34 (carly)<\/b>Access confirmed Thursday 4th September.<\/p>

04\/09\/2025 15:14 (roy)<\/b>Pat test<\/p>

04\/09\/2025 16:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65344","activity_ticket_id":"60483","ticket_reference":"HDT61568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 6a Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/09\/25","activity_end":"2025-09-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74723","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:53 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 15:14 (roy)<\/b>Pat test<\/p>

04\/09\/2025 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65345","activity_ticket_id":"60484","ticket_reference":"HDT61569","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 1","cs_id":"926","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"926","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74724","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 15:59 (System)<\/b>Ticket Created<\/p>

28\/08\/2025 12:02 (roy)<\/b>Pat test<\/p>

28\/08\/2025 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65346","activity_ticket_id":"60485","ticket_reference":"HDT61570","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 2","cs_id":"1470","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74725","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:02 (System)<\/b>Ticket Created<\/p>

28\/08\/2025 12:02 (roy)<\/b>Pat test<\/p>

28\/08\/2025 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65347","activity_ticket_id":"60486","ticket_reference":"HDT61571","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 3","cs_id":"927","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"927","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74726","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:05 (System)<\/b>Ticket Created<\/p>

28\/08\/2025 12:03 (roy)<\/b>Pat test<\/p>

28\/08\/2025 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65348","activity_ticket_id":"60487","ticket_reference":"HDT61572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 4","cs_id":"459","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74727","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:07 (System)<\/b>Ticket Created<\/p>

28\/08\/2025 12:03 (roy)<\/b>Pat test<\/p>

28\/08\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65349","activity_ticket_id":"60488","ticket_reference":"HDT61573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 5","cs_id":"1141","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1141","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/25","activity_end":"2025-08-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74728","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:09 (System)<\/b>Ticket Created<\/p>

28\/08\/2025 16:22 (jane)<\/b>To attend on Friday 29th August before 12noon, tenant home <\/p>

29\/08\/2025 10:30 (roy)<\/b>Pat test<\/p>

29\/08\/2025 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65350","activity_ticket_id":"60489","ticket_reference":"HDT61574","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74729","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:13 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 13:09 (jane)<\/b>to go into the above Flat after 11am on Thursday 28th August Gail the tenant will be in.<\/p>

28\/08\/2025 12:04 (roy)<\/b>Pat test<\/p>

28\/08\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65351","activity_ticket_id":"60490","ticket_reference":"HDT61575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 7","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 7","cs_id":"87","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"87","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74730","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:15 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 13:43 (roy)<\/b>Pat test<\/p>

29\/08\/2025 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65352","activity_ticket_id":"60491","ticket_reference":"HDT61576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 8","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 8","cs_id":"1143","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1143","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74731","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:17 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 13:43 (roy)<\/b>Pat test<\/p>

29\/08\/2025 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65353","activity_ticket_id":"60492","ticket_reference":"HDT61577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 9","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 9","cs_id":"1142","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1142","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/25","activity_end":"2025-09-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74732","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:19 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 11:26 (jane)<\/b>Need to re-book when tenant home, as dog is in the flat <\/p>

29\/08\/2025 11:50 (carly)<\/b>Access requested for Tuesday 2nd September.<\/p>

02\/09\/2025 14:47 (roy)<\/b>Pat test<\/p>

02\/09\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65355","activity_ticket_id":"60493","ticket_reference":"HDT61578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 10","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 10","cs_id":"1144","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1144","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74734","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:21 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 13:44 (roy)<\/b>Pat test<\/p>

29\/08\/2025 14:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65356","activity_ticket_id":"60494","ticket_reference":"HDT61579","ticket_client":"2182","client_name":"Prosek","ticket_title":"MDR\/JH\/17130 - Replacement Duravit toilet seat ","ticket_address_1":"2nd Floor ","ticket_address_2":"14 Upper St Martin's Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"2nd Floor ","cs_id":"3156","cs_address_2":"14 Upper St Martin's Lane ","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"3156","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/25","activity_end":"2025-09-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74735","activity_notes":"Replacement Duravit toilet seat ","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:28 (jane)<\/b>Office ordering toilet seat <\/p>

20\/08\/2025 08:28 (jane)<\/b>Toilet seat on order - 5 day lead-time <\/p>

29\/08\/2025 11:15 (jane)<\/b>Requested access for Monday morning 1st September to fit the new toilet seat <\/p>

29\/08\/2025 11:19 (jane)<\/b>Confirmed for Monday morning 1st September to fit the new toilet seat <\/p>

01\/09\/2025 16:05 (iain)<\/b>To source, supply and fit new toilet seat. Disposing of old.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65357","activity_ticket_id":"60495","ticket_reference":"HDT61580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 1","cs_id":"1129","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74736","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:28 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:25 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65358","activity_ticket_id":"60496","ticket_reference":"HDT61581","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 2","cs_id":"1127","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74737","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:30 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:26 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65359","activity_ticket_id":"60497","ticket_reference":"HDT61582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 3","cs_id":"1584","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74738","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:32 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:26 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65360","activity_ticket_id":"60498","ticket_reference":"HDT61583","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74739","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:34 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:27 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65361","activity_ticket_id":"60499","ticket_reference":"HDT61584","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 5","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 5","cs_id":"888","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74740","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:35 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:27 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65362","activity_ticket_id":"60500","ticket_reference":"HDT61585","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/25","activity_end":"2025-10-14 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74741","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:37 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 13:16 (carly)<\/b>Access requested Wednesday 10th September.<\/p>

24\/09\/2025 10:20 (carly)<\/b>Access requested Tuesday 30th September.<\/p>

29\/09\/2025 11:40 (carly)<\/b>Access confirmed for Tuesday 30th September.<\/p>

29\/09\/2025 13:15 (carly)<\/b>Please access with codes as before.<\/p>

30\/09\/2025 14:08 (roy)<\/b>No access.Someone has keys and are doing the floor<\/p>

01\/10\/2025 09:59 (carly)<\/b>Email sent requesting access for when tenant is home, awaiting dates. <\/p>

08\/10\/2025 10:21 (carly)<\/b>Follow up email sent requesting access.<\/p>

08\/10\/2025 12:37 (carly)<\/b>Confirmed for Tuesday 14th October. Please use keys for access.<\/p>

14\/10\/2025 15:06 (roy)<\/b>Pat test<\/p>

15\/10\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65363","activity_ticket_id":"60501","ticket_reference":"HDT61586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 7","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 7","cs_id":"1128","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/25","activity_end":"2025-09-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74742","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:40 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 13:16 (carly)<\/b>Access requested Wednesday 10th September.<\/p>

24\/09\/2025 10:19 (carly)<\/b>Access requested Tuesday 30th September.<\/p>

29\/09\/2025 11:41 (carly)<\/b>Access confirmed for Tuesday 30th September.When Roy is in Flat 7, can he confirm that the flat does not use gas.<\/p>

29\/09\/2025 13:16 (carly)<\/b>Please access with codes as before.<\/p>

30\/09\/2025 14:07 (roy)<\/b>Pat test<\/p>

30\/09\/2025 14:07 (roy)<\/b>Pat test<\/p>

30\/09\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65364","activity_ticket_id":"60502","ticket_reference":"HDT61587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/10\/25","activity_end":"2025-10-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74743","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:43 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 13:16 (carly)<\/b>Access requested Wednesday 10th September.<\/p>

24\/09\/2025 10:19 (carly)<\/b>Access requested Tuesday 30th September.<\/p>

29\/09\/2025 11:35 (carly)<\/b>Tenant will be on holiday in a few weeks, we need to rearrange for when they are away. Awaiting confirmation of dates.<\/p>

08\/10\/2025 12:36 (carly)<\/b>Confirmed for Tuesday 14th October.Please use keys for access.<\/p>

08\/10\/2025 12:41 (carly)<\/b>Still awaiting confirmation from tenant.<\/p>

15\/10\/2025 12:08 (carly)<\/b>Emailed Christina requesting date when tenant home.<\/p>

15\/10\/2025 16:15 (jane)<\/b>Update from client :They are VIPs & we cant get in.We have to wait for them to go on holiday which will be soon.<\/p>

21\/10\/2025 09:35 (carly)<\/b>Access requested Wednesday 22nd October at 9am.<\/p>

22\/10\/2025 12:44 (roy)<\/b>Pat test<\/p>

22\/10\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65365","activity_ticket_id":"60503","ticket_reference":"HDT61588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74744","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:45 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:28 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65366","activity_ticket_id":"60504","ticket_reference":"HDT61589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/25","activity_end":"2025-10-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74745","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:47 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:29 (roy)<\/b>No accessBottom key worked but no key worked for top lock<\/p>

08\/09\/2025 11:40 (carly)<\/b>Access requested for Tuesday 9th September or Thursday 11th September.<\/p>

09\/09\/2025 13:40 (roy)<\/b>Same as beforeKey for bottom lock ok6 keys on bunch but none open top lock<\/p>

10\/09\/2025 09:33 (carly)<\/b>Access requested Thursday 11th September at 2pm.<\/p>

24\/09\/2025 10:19 (carly)<\/b>Access requested Tuesday 30th September.<\/p>

29\/09\/2025 11:37 (carly)<\/b>Access confirmed for Tuesday 30th September.<\/p>

29\/09\/2025 13:15 (carly)<\/b>Please access with codes as before.<\/p>

30\/09\/2025 12:34 (roy)<\/b>Bottom key works OK but we do not have the top key lock6 keys on bunch but none work (except one bottom lock) No access <\/p>

01\/10\/2025 09:58 (carly)<\/b>Email sent requesting access for when tenant is home, awaiting dates. <\/p>

08\/10\/2025 10:16 (carly)<\/b>Follow up email sent requesting access.<\/p>

08\/10\/2025 12:39 (carly)<\/b>Confirmed for Tuesday 14th October. Please use keys for access.<\/p>

14\/10\/2025 15:09 (roy)<\/b>Pat test Keys did not work but luckily someone let us in<\/p>

15\/10\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65367","activity_ticket_id":"60505","ticket_reference":"HDT61590","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17131 - Replacement integrated fridge freezer","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/09\/25","activity_end":"2025-09-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74746","activity_notes":"Replacement integrated fridge freezer ","activity_timesheet":null,"ticket_notes_combined":"

18\/08\/2025 16:48 (jane)<\/b>Repair Aid ordering new fridge freezer <\/p>

27\/08\/2025 09:23 (jane)<\/b>Tenant away until 10th September, will arrange a date on their return <\/p>

02\/09\/2025 15:39 (jane)<\/b>Confirmed for Thursday 4th September between 12noon and 6pm - tenant home, but wants a call an hour before <\/p>

05\/09\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65368","activity_ticket_id":"60506","ticket_reference":"HDT61591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74747","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

18\/08\/2025 16:48 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:28 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65369","activity_ticket_id":"60507","ticket_reference":"HDT61592","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17132 - Toilet repair ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/08\/25","activity_end":"2025-08-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74748","activity_notes":"Toilet repair ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2025 09:13 (jane)<\/b>Requested access from 1pm on Thursday 21st August <\/p>

20\/08\/2025 10:44 (jane)<\/b>For 12noon, tenant will give access <\/p>

22\/08\/2025 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65370","activity_ticket_id":"60508","ticket_reference":"HDT61593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 1","cs_id":"974","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74749","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2025 09:27 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:29 (carly)<\/b>Access requested Tuesday 26th August 9am.<\/p>

26\/08\/2025 10:18 (carly)<\/b>Access requested Monday 1st September at 9am.<\/p>

01\/09\/2025 11:26 (carly)<\/b>Access confirmed for Tuesday 2nd September between 11-3pm.<\/p>

03\/09\/2025 11:09 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65371","activity_ticket_id":"60509","ticket_reference":"HDT61594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/25","activity_end":"2025-09-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74750","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 09:30 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:33 (carly)<\/b>Access requested Tuesday 26th August 10:30am.<\/p>

26\/08\/2025 10:19 (carly)<\/b>Access requested Monday 1st September at 10:30am<\/p>

01\/09\/2025 11:25 (carly)<\/b>Access confirmed for Tuesday 2nd September between 11-3pm.<\/p>

08\/09\/2025 13:29 (carly)<\/b>Access requested Wednesday 10th September 9am.<\/p>

10\/09\/2025 12:45 (carly)<\/b>Mike K now attending on Thursday 11th September.<\/p>

16\/09\/2025 07:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/09\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65372","activity_ticket_id":"60509","ticket_reference":"HDT61594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 2","cs_id":"1543","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/08\/25","activity_end":"2025-08-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74751","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/08\/2025 09:30 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:33 (carly)<\/b>Access requested Tuesday 26th August 10:30am.<\/p>

26\/08\/2025 10:19 (carly)<\/b>Access requested Monday 1st September at 10:30am<\/p>

01\/09\/2025 11:25 (carly)<\/b>Access confirmed for Tuesday 2nd September between 11-3pm.<\/p>

08\/09\/2025 13:29 (carly)<\/b>Access requested Wednesday 10th September 9am.<\/p>

10\/09\/2025 12:45 (carly)<\/b>Mike K now attending on Thursday 11th September.<\/p>

16\/09\/2025 07:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/09\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65373","activity_ticket_id":"60510","ticket_reference":"HDT61595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 3","cs_id":"694","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/25","activity_end":"2025-09-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74752","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 09:37 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:38 (carly)<\/b>Access requested Tuesday 26th August 12pm<\/p>

26\/08\/2025 10:20 (carly)<\/b>Access requested Monday 1st September at 12pm.<\/p>

29\/08\/2025 11:08 (carly)<\/b>Access now requested for Thursday 11th September.<\/p>

02\/09\/2025 20:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/09\/2025 20:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/09\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65374","activity_ticket_id":"60511","ticket_reference":"HDT61596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/25","activity_end":"2025-09-10 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74753","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 09:40 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:41 (carly)<\/b>Access requested Tuesday 26th August 1:30pm<\/p>

26\/08\/2025 10:21 (carly)<\/b>Access requested Monday 1st September at 1:30pm.<\/p>

29\/08\/2025 11:12 (carly)<\/b>Access now requested for Thursday 11th September. <\/p>

10\/09\/2025 15:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

10\/09\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65375","activity_ticket_id":"60512","ticket_reference":"HDT61597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/09\/25","activity_end":"2025-09-10 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74754","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 09:42 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:44 (carly)<\/b>Access requested Tuesday 26th August 3pm.<\/p>

26\/08\/2025 10:22 (carly)<\/b>Access requested Monday 1st September at 3pm.<\/p>

29\/08\/2025 11:11 (carly)<\/b>Access now requested for Thursday 11th September.<\/p>

10\/09\/2025 15:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

10\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65376","activity_ticket_id":"60513","ticket_reference":"HDT61598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/25","activity_end":"2025-09-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74755","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 09:55 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:57 (carly)<\/b>Access requested Wednesday 27th August 9am.<\/p>

26\/08\/2025 11:06 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/08\/2025 10:56 (jane)<\/b>16th of September, Tuesday, after 11 am- call Adriana for access <\/p>

17\/09\/2025 08:14 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/09\/2025 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65377","activity_ticket_id":"60514","ticket_reference":"HDT61599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/25","activity_end":"2025-09-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74756","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 09:58 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:59 (carly)<\/b>Access requested Wednesday 27th August 11am.<\/p>

26\/08\/2025 11:06 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/08\/2025 10:56 (jane)<\/b>16th of September, Tuesday, after 11 am- call Adriana for access <\/p>

17\/09\/2025 08:14 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/09\/2025 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65378","activity_ticket_id":"60515","ticket_reference":"HDT61600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/25","activity_end":"2025-08-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74757","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 10:00 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 10:01 (carly)<\/b>Access requested Wednesday 27th August 1pm.<\/p>

26\/08\/2025 11:07 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/08\/2025 10:57 (jane)<\/b>16th of September, Tuesday, after 11 am- call Adriana for access <\/p>

17\/09\/2025 08:14 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/09\/2025 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65379","activity_ticket_id":"60516","ticket_reference":"HDT61601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4","cs_id":"1318","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1318","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/25","activity_end":"2025-09-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74758","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 10:02 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 10:03 (carly)<\/b>Access requested Wednesday 27th August 3pm.<\/p>

26\/08\/2025 11:07 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/08\/2025 10:57 (jane)<\/b>16th of September, Tuesday, after 11 am- call Adriana for access <\/p>

17\/09\/2025 08:13 (michaelk)<\/b>Completed full compliance testing 185<\/p>

17\/09\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65380","activity_ticket_id":"60517","ticket_reference":"HDT61602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/25","activity_end":"2025-08-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74759","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 10:04 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 10:07 (carly)<\/b>Access requested Thursday 28th August 9am.<\/p>

26\/08\/2025 11:07 (carly)<\/b>Tenant to provide access.<\/p>

02\/09\/2025 19:54 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/09\/2025 19:54 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/09\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65381","activity_ticket_id":"60518","ticket_reference":"HDT61603","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/25","activity_end":"2025-08-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74760","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 10:08 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 10:10 (carly)<\/b>Access requested Thursday 28th August 11am.<\/p>

26\/08\/2025 11:08 (carly)<\/b>Access confirmed, please use keys.<\/p>

02\/09\/2025 19:54 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/09\/2025 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65382","activity_ticket_id":"60519","ticket_reference":"HDT61604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.2","cs_id":"1684","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1684","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/25","activity_end":"2025-08-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74761","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 10:11 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 10:12 (carly)<\/b>Access requested Thursday 28th August 1pm.<\/p>

26\/08\/2025 11:08 (carly)<\/b>Access confirmed, please use keys.<\/p>

02\/09\/2025 19:53 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/09\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65383","activity_ticket_id":"60520","ticket_reference":"HDT61605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door issue","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/08\/25","activity_end":"2025-08-19 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74762","activity_notes":"Main door issueWe are experiencing an issue with the main door we had difficulty opening it and managed to get in, but if the door is shut, it cannot be opened again. For this reason, we have had to leave it open at the moment.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 10:59 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 11:02 (carly)<\/b>Travis is aware and attending asap.<\/p>

19\/08\/2025 11:48 (travis)<\/b>Attended and attempted to repair but found lock barrel to be beyond repair,Courts security are the registered locksmiths to replace this security barrel.<\/p>

19\/08\/2025 11:59 (jane)<\/b>(Ticket Closed)<\/p>

20\/08\/2025 11:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2025 14:29 (travis)<\/b>Collected high security night latch and barrel, from courts security,fitted to main door at above property.Tested and informed all residents.<\/p>

22\/08\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65384","activity_ticket_id":"60521","ticket_reference":"HDT61606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74763","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 11:09 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:27 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65385","activity_ticket_id":"60522","ticket_reference":"HDT61607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Light above the main door.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/08\/25","activity_end":"2025-08-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74764","activity_notes":"Faulty Light above the main door.As for Flat 3.3, can you disconnect the dishwasher connection.It seems to be turning on itself, making strange noises and smell. The tenant don't use the dishwasher therefore is it advisable to disconnect totally?","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 11:17 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 11:18 (carly)<\/b>Alan is aware and will attend on Thursday 21st August at 9am.<\/p>

21\/08\/2025 15:00 (alan)<\/b>Check power to dishwasher in flat, no fault with power appliance engineer needed Look at light fitting not working outside street door, faulty found to be fitting. Replace light fitting, test and leave working <\/p>

21\/08\/2025 15:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65386","activity_ticket_id":"60523","ticket_reference":"HDT61608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/25","activity_end":"2025-09-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74765","activity_notes":"To carry out EICR","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 13:14 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 13:15 (jane)<\/b>Attending on Wednesday 20th August <\/p>

20\/08\/2025 09:11 (alan)<\/b>To be rescheduled, tenant would not allow access<\/p>

27\/08\/2025 12:09 (carly)<\/b>Access requested Monday 1st September at 11am.<\/p>

28\/08\/2025 13:50 (jane)<\/b>Confirmed for 4th Sept morning.The tenant can provide access.<\/p>

04\/09\/2025 12:08 (alan)<\/b>Electrical inspection <\/p>

04\/09\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65387","activity_ticket_id":"60524","ticket_reference":"HDT61609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR ","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/25","activity_end":"2025-09-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74766","activity_notes":"To carry out EICR ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 14:34 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 14:35 (jane)<\/b>Requested access for Tuesday 2nd September <\/p>

19\/08\/2025 14:52 (jane)<\/b>Confirmed for Tuesday 2nd September after 10am with keys.<\/p>

04\/09\/2025 06:58 (alan)<\/b>Electrical inspection <\/p>

04\/09\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65388","activity_ticket_id":"60525","ticket_reference":"HDT61610","ticket_client":"2164","client_name":"DRD Partnership ","ticket_title":"To carry out PAT testing to office - For Tuesday 2nd September ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/09\/25","activity_end":"2025-09-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74767","activity_notes":"To carry out PAT testing to office - For Tuesday 2nd September ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 15:45 (System)<\/b>Ticket Created<\/p>

02\/09\/2025 14:46 (roy)<\/b>Pat test<\/p>

02\/09\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65389","activity_ticket_id":"60308","ticket_reference":"HDT61393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement shower tray ","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/25","activity_end":"2025-08-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74768","activity_notes":"Replacement shower tray ","activity_timesheet":"2","ticket_notes_combined":"

06\/08\/2025 13:26 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 13:27 (jane)<\/b>Shower tray on order <\/p>

08\/08\/2025 15:51 (jane)<\/b>Attending Wednesday 14Th Aug<\/p>

08\/08\/2025 15:52 (jane)<\/b>Attending Wednesday 13th August <\/p>

14\/08\/2025 16:45 (jane)<\/b>On going works <\/p>

15\/08\/2025 07:16 (michaelk)<\/b>Attended site to remove the existing shower enclosure and tray to inspect the installation beneath the floor. The tray had been stuck down with ct1, which made the removal very difficult and time consuming. The tray was broke up into sections. 8hrs labour 405<\/p>

15\/08\/2025 07:18 (michaelk)<\/b>Attended site to remove the shower waste and to test the drainage. I reported back to Lillian that there were blockages in the drainage beneath the floor. Westminster council are dealing with the issue. 2hrs labour 105<\/p>

02\/09\/2025 19:48 (michaelk)<\/b>Continued with the shower, enclosure and tiling. 8hrs labour.<\/p>

02\/09\/2025 19:49 (michaelk)<\/b>Completed the installation. 8hrs labour. <\/p>

03\/09\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65390","activity_ticket_id":"60526","ticket_reference":"HDT61611","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Sensor to ground floor toilet light not working ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/08\/25","activity_end":"2025-08-20 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74769","activity_notes":"Sensor to ground floor toilet light not working ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 09:53 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 08:51 (alan)<\/b>Replace faulty sensor to lights in ground floor wc cubicle 1<\/p>

21\/08\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65391","activity_ticket_id":"60527","ticket_reference":"HDT61612","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for Clean Machine to attend. Cleaner thinks the wheels need replacing.","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"28\/08\/25","activity_end":"2025-08-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74770","activity_notes":"Arrange for Clean Machine to attend. Cleaner thinks the wheels need replacing.","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2025 10:00 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 10:02 (jane)<\/b>Instructed Clean Machine, awaiting a date <\/p>

27\/08\/2025 09:25 (jane)<\/b>Clean Machine attending this week <\/p>

27\/08\/2025 10:01 (jane)<\/b>Update - Clean Machine attending on Thursday 28th August <\/p>

09\/09\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65392","activity_ticket_id":"60528","ticket_reference":"HDT61613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The leak is from Flat 4.1. As this is emergency, please collect keys to both Flat for access if the tenant is not around. It affected Flat 3.1, ensuite room ceiling.","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/08\/25","activity_end":"2025-08-20 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74771","activity_notes":"The leak is from Flat 4.1. As this is emergency, please collect keys to both Flat for access if the tenant is not around. It affected Flat 3.1, ensuite room ceiling.","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 10:59 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 16:03 (iain)<\/b>Investigate leak. Traced to ensuite toilet flat 4.1. Office informed.<\/p>

20\/08\/2025 16:06 (iain)<\/b>(Flat 4.1 16a Rupert Street ) Traced to inlet valve or isolation valve to toilet in ensuite of 4.1. Suspect both parts will need to be replaced. Toilet has been isolated. There is another bathroom in the flat.<\/p>

27\/08\/2025 10:22 (carly)<\/b>Access requested Friday 29th August at 9am.<\/p>

27\/08\/2025 16:13 (jane)<\/b>Requested access for late morning on Friday 29th August <\/p>

28\/08\/2025 15:08 (jane)<\/b>Confirmed for Friday morning 29th August at 11am - tenant home <\/p>

02\/09\/2025 20:06 (michaelk)<\/b>Attended site to investigate and carry out the repair to the ensuite toilet. Fitted new inlet valve seal and left in full working order. 105<\/p>

03\/09\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65393","activity_ticket_id":"60520","ticket_reference":"HDT61605","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door issue","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/25","activity_end":"2025-08-22 15:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74772","activity_notes":"Barrell lock on order ","activity_timesheet":"2","ticket_notes_combined":"

19\/08\/2025 10:59 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 11:02 (carly)<\/b>Travis is aware and attending asap.<\/p>

19\/08\/2025 11:48 (travis)<\/b>Attended and attempted to repair but found lock barrel to be beyond repair,Courts security are the registered locksmiths to replace this security barrel.<\/p>

19\/08\/2025 11:59 (jane)<\/b>(Ticket Closed)<\/p>

20\/08\/2025 11:52 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/08\/2025 14:29 (travis)<\/b>Collected high security night latch and barrel, from courts security,fitted to main door at above property.Tested and informed all residents.<\/p>

22\/08\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65394","activity_ticket_id":"60529","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/25","activity_end":"2025-08-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74773","activity_notes":"To carry out ITC check list - For Thursday 21st August Collect keys from security ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65395","activity_ticket_id":"60530","ticket_reference":"HDT61615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler fault Flat 28\/Flat 29 - Tenant home for access ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/08\/25","activity_end":"2025-08-20 18:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74774","activity_notes":"Boiler fault Flat 28\/Flat 29 - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 16:08 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 21:36 (roy)<\/b>0.9 bar increased to 1.3 bar.Found gas valve was partially off.All ok<\/p>

21\/08\/2025 08:43 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2025 15:54 (roy)<\/b>Returned Friday to reset boilerLeft workingMichael is ordering new circuit board<\/p>

15\/09\/2025 10:25 (carly)<\/b>Mike now has all parts.Access requested for Wednesday 17th September between 12-2pm.<\/p>

16\/09\/2025 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/09\/2025 09:45 (carly)<\/b>Confirmed for Wednesday 17th September, tenant will be home for access.<\/p>

18\/09\/2025 08:04 (michaelk)<\/b>Attended site to replace the pcb board. Set the dsn code and left in full working order. 2hrs labour plus parts, total 352.28 ex vat.<\/p>

18\/09\/2025 11:16 (jane)<\/b> Tenant home for access for access at 9am on Friday 19th September, ongoing issue <\/p>

22\/09\/2025 07:34 (michaelk)<\/b>Attended site to replace the gas valve to the boiler as burner adjustment wasn't possible. We stripped down all the burner components, condense, flue to try to resolve the issue, however we are still experiencing inconsistent firing. I will return to site on Monday to try to resolve. 4hrs labour 205<\/p>

22\/09\/2025 10:25 (carly)<\/b>Access requested today Monday 22nd September.<\/p>

25\/09\/2025 09:25 (jane)<\/b>Requested access for Friday morning 26th September at 9am <\/p>

29\/09\/2025 10:56 (carly)<\/b>Access requested Wednesday 1st October at 1pm.<\/p>

29\/09\/2025 11:18 (carly)<\/b>Access confirmed for Wednesday 1st October, tenant to provide access.<\/p>

01\/10\/2025 09:34 (carly)<\/b>Unable to attend due to not having all parts.Lilian informed, access now requested for Thursday 2nd October at 1pm.<\/p>

02\/10\/2025 10:22 (jane)<\/b>Buzz on the door for Thursday 2nd October at 1pm<\/p>

03\/10\/2025 08:57 (michaelk)<\/b>No charge for labour as its an ongoing reoccurring fault.Parts fitted; pcb 254.40 ex vat. Pcb loom 39.70 ex vat. Lead 33.96 incl vat supplied by roy.Boiler has been left running fully operational. <\/p>

03\/10\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65396","activity_ticket_id":"60531","ticket_reference":"HDT61616","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17134 - Top Floor Bedroom - redecoration ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/08\/25","activity_end":"2025-08-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74775","activity_notes":"Top Floor Bedroom - redecoration ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 09:20 (jane)<\/b>Requested access for Wednesday 278th August <\/p>

21\/08\/2025 09:20 (jane)<\/b>Requested access for Wednesday 27th August<\/p>

21\/08\/2025 10:37 (jane)<\/b>Confirmed for Wednesday 27th August <\/p>

21\/08\/2025 13:00 (jane)<\/b>Confirmed for 27th August, keys but knock first <\/p>

03\/09\/2025 07:36 (jack)<\/b>Done<\/p>

03\/09\/2025 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65397","activity_ticket_id":"60528","ticket_reference":"HDT61613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The leak is from Flat 4.1. As this is emergency, please collect keys to both Flat for access if the tenant is not around. It affected Flat 3.1, ensuite room ceiling.","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/25","activity_end":"2025-09-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74776","activity_notes":"To attend to leaking toilet in Flat 4.1 (Toilet has been isolated)","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 10:59 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 16:03 (iain)<\/b>Investigate leak. Traced to ensuite toilet flat 4.1. Office informed.<\/p>

20\/08\/2025 16:06 (iain)<\/b>(Flat 4.1 16a Rupert Street ) Traced to inlet valve or isolation valve to toilet in ensuite of 4.1. Suspect both parts will need to be replaced. Toilet has been isolated. There is another bathroom in the flat.<\/p>

27\/08\/2025 10:22 (carly)<\/b>Access requested Friday 29th August at 9am.<\/p>

27\/08\/2025 16:13 (jane)<\/b>Requested access for late morning on Friday 29th August <\/p>

28\/08\/2025 15:08 (jane)<\/b>Confirmed for Friday morning 29th August at 11am - tenant home <\/p>

02\/09\/2025 20:06 (michaelk)<\/b>Attended site to investigate and carry out the repair to the ensuite toilet. Fitted new inlet valve seal and left in full working order. 105<\/p>

03\/09\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65398","activity_ticket_id":"60532","ticket_reference":"HDT61617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unit 1 (Sidequest) has reported an issue with their door front door handle.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/08\/25","activity_end":"2025-08-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74777","activity_notes":"Unit 1 (Sidequest) has reported an issue with their door front door handle.","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 09:13 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:26 (iain)<\/b>Repairs to door handles.<\/p>

21\/08\/2025 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65399","activity_ticket_id":"60533","ticket_reference":"HDT61618","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/09\/25","activity_end":"2025-09-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74778","activity_notes":"Dishwasher not working","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2025 10:40 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:13 (jane)<\/b>Confirmed for Wednesday, 03\/09 between 10am and 2pm, tenant can provide access <\/p>

03\/09\/2025 14:17 (jane)<\/b>Re-booking another date <\/p>

03\/09\/2025 16:30 (jane)<\/b>For Friday 5th September between 10am and 2pm can you please put this Flat 1st on the list...10amThe tenant can provide access.<\/p>

05\/09\/2025 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65400","activity_ticket_id":"60534","ticket_reference":"HDT61619","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17126 - UPS install for GF Gallery LED\/Video Wall","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/25","activity_end":"2025-10-06 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74779","activity_notes":"UPS install for GF Gallery LED\/Video Wall","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 13:03 (jane)<\/b>Noted from client :re install, just waiting to hear back from IT that they have everything i.e. the UPS. As soon as we are ready, I will inform you and you can then schedule a date. <\/p>

26\/09\/2025 14:36 (jane)<\/b>Starting works on Tuesday 30th September to be completed by Friday 3rd October <\/p>

30\/09\/2025 11:53 (roy)<\/b>Assist Alan<\/p>

30\/09\/2025 15:09 (alan)<\/b>Quoted works <\/p>

01\/10\/2025 11:51 (alan)<\/b>Quoted works <\/p>

03\/10\/2025 14:16 (jane)<\/b>Engineer returning Monday morning 6th October at 9:30am <\/p>

03\/10\/2025 14:23 (alan)<\/b>Quoted works <\/p>

03\/10\/2025 14:23 (alan)<\/b>Quoted works <\/p>

06\/10\/2025 15:31 (alan)<\/b>Quoted works <\/p>

08\/10\/2025 11:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65401","activity_ticket_id":"60535","ticket_reference":"HDT61620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water in the showers and bathrooms - For today ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/08\/25","activity_end":"2025-08-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74780","activity_notes":"No hot water in the showers and bathrooms - For today ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 13:11 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 08:25 (michaelk)<\/b>Attended site to investigate hot water issue. Tested the cylinder element which was turned on and found this had tripped on high temperature. Reset high limit, adjusted from maximum and tested the element, left ok. The boiler was also found tripped on low pressure, which was reset. The boiler had to be drained due to the pump not operating. The pump was removed and the impeller was cleaned. The boiler was filled, vented and recommissioned. Note I will quote for a replacement pump as this fault had previously happened. 3hrs labour 155<\/p>

22\/08\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65402","activity_ticket_id":"60536","ticket_reference":"HDT61621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer dryer issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/08\/25","activity_end":"2025-08-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74781","activity_notes":"Washer dryer issue Additionally, I have a concern about the washer dryer. When we first moved in, the washer dryer smelled quite strongly of mould\/damp and I have since done quite a few things to attempt to clean it and it still has the smell which is a slight problem but more importantly the dryer doesnt dry our clothes fully. I have done multiple loads of washing and when they are finished in the dryer they are not fully dry. I have researched\/called the company who makes the machine to speak to them and they informed me that the model itself is almost 15 years old","activity_timesheet":null,"ticket_notes_combined":"

21\/08\/2025 13:43 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 09:39 (jane)<\/b>Requested access for Thursday, 28th of Aug in the afternoon 12-6pm<\/p>

22\/08\/2025 09:48 (jane)<\/b>Confirmed for Thursday, 28th of Aug in the afternoon 12-6pm, tenant can provide access <\/p>

26\/08\/2025 10:01 (carly)<\/b>Iain to investigate leak.<\/p>

26\/08\/2025 10:02 (carly)<\/b>Access requested for 1pm Thursday 28th August.<\/p>

26\/08\/2025 10:48 (carly)<\/b>Tenant will provide access.<\/p>

02\/09\/2025 19:45 (michaelk)<\/b>Attended site to investigate leaking toilet. The toilet pan had to be removed along with some lower tiles to access the waste pipe and toilet frame. The faulty pan connector and flush cone had to be removed and replaced. When reassembling the toilet we noticed that the original pan connector had been installed before the frame was built as it didn't pass by the frame. We had a extremely long job to removed the rear wall of cement board to allow the new flexible pan connector to be installed. The pan was eventually sealed however any further issues we would need to remove and re-build the supporting wall. 2 x engineers 6 hours.( 12 in total )<\/p>

12\/09\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65403","activity_ticket_id":"60537","ticket_reference":"HDT61622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for Friday morning 22nd August from 9am - tenant home to provide access ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/10\/25","activity_end":"2025-10-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74782","activity_notes":"List of works for Friday morning 22nd August from 9am - tenant home to provide access ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 14:12 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 15:22 (iain)<\/b>List of works.<\/p>

22\/08\/2025 15:24 (iain)<\/b>(Flat 9C, 9-15 Sackville Street ) All jobs complete but-Don't know what they mean by outlets.Dishwasher racks need replacing.Pull rods for drapes need ordering.Drapes need dry cleaning, tennant was going to spek to client.<\/p>

22\/08\/2025 15:49 (alan)<\/b>1. Cooker hood new light needs to be ordered 2. Under cupboard light not working. New fitting needs to be ordered 3. Light in bedroom 2 wardrobe not working. New sensor for light needs to be order 4. Outside lights in floor of balcony not working. All 7 fittings needs replacing due to fittings are faulty and parts not available Please let me know if quote is needed ?<\/p>

27\/08\/2025 13:34 (jane)<\/b>Window curtain rods on order <\/p>

28\/08\/2025 09:35 (jane)<\/b>Racks on order for dishwasher <\/p>

03\/09\/2025 11:51 (jane)<\/b>Electrical parts on order <\/p>

12\/09\/2025 10:33 (jane)<\/b>Requested access for Monday morning 15th September to Flat C <\/p>

15\/09\/2025 11:12 (carly)<\/b>Access requested for Iain on Tuesday 16th September at 9amand Alan on Friday 19th September at 1pm.<\/p>

24\/09\/2025 09:18 (jane)<\/b>Requested access for Friday morning 26th September <\/p>

24\/09\/2025 10:02 (jane)<\/b>Access requested for Monday morning 29th September<\/p>

26\/09\/2025 15:39 (jane)<\/b>Access confirmed for Monday morning 29th September - use management keys <\/p>

29\/09\/2025 16:00 (iain)<\/b>Dishwasher racks and wands.<\/p>

29\/09\/2025 16:00 (iain)<\/b>(Flat 9C, 9-15 Sackville Street ) New shower head holder and bin cupboard to source and order.<\/p>

30\/09\/2025 10:21 (jane)<\/b>New shower head holder and bin cupboard to source and order. - Email Sent<\/b><\/p>

30\/09\/2025 15:02 (alan)<\/b>Repair lights in bedroom wardrobe and install new sensor to RHS wardrobe in main bedroom <\/p>

01\/10\/2025 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65404","activity_ticket_id":"60537","ticket_reference":"HDT61622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for Friday morning 22nd August from 9am - tenant home to provide access ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/25","activity_end":"2025-09-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74783","activity_notes":"List of works for Friday morning 22nd August from 9am - tenant home to provide access ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 14:12 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 15:22 (iain)<\/b>List of works.<\/p>

22\/08\/2025 15:24 (iain)<\/b>(Flat 9C, 9-15 Sackville Street ) All jobs complete but-Don't know what they mean by outlets.Dishwasher racks need replacing.Pull rods for drapes need ordering.Drapes need dry cleaning, tennant was going to spek to client.<\/p>

22\/08\/2025 15:49 (alan)<\/b>1. Cooker hood new light needs to be ordered 2. Under cupboard light not working. New fitting needs to be ordered 3. Light in bedroom 2 wardrobe not working. New sensor for light needs to be order 4. Outside lights in floor of balcony not working. All 7 fittings needs replacing due to fittings are faulty and parts not available Please let me know if quote is needed ?<\/p>

27\/08\/2025 13:34 (jane)<\/b>Window curtain rods on order <\/p>

28\/08\/2025 09:35 (jane)<\/b>Racks on order for dishwasher <\/p>

03\/09\/2025 11:51 (jane)<\/b>Electrical parts on order <\/p>

12\/09\/2025 10:33 (jane)<\/b>Requested access for Monday morning 15th September to Flat C <\/p>

15\/09\/2025 11:12 (carly)<\/b>Access requested for Iain on Tuesday 16th September at 9amand Alan on Friday 19th September at 1pm.<\/p>

24\/09\/2025 09:18 (jane)<\/b>Requested access for Friday morning 26th September <\/p>

24\/09\/2025 10:02 (jane)<\/b>Access requested for Monday morning 29th September<\/p>

26\/09\/2025 15:39 (jane)<\/b>Access confirmed for Monday morning 29th September - use management keys <\/p>

29\/09\/2025 16:00 (iain)<\/b>Dishwasher racks and wands.<\/p>

29\/09\/2025 16:00 (iain)<\/b>(Flat 9C, 9-15 Sackville Street ) New shower head holder and bin cupboard to source and order.<\/p>

30\/09\/2025 10:21 (jane)<\/b>New shower head holder and bin cupboard to source and order. - Email Sent<\/b><\/p>

30\/09\/2025 15:02 (alan)<\/b>Repair lights in bedroom wardrobe and install new sensor to RHS wardrobe in main bedroom <\/p>

01\/10\/2025 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65405","activity_ticket_id":"60538","ticket_reference":"HDT61623","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate noise from kitchen tap ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74784","activity_notes":"To investigate noise from tap Inform Adriana of a date and time ","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 15:02 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 12:24 (carly)<\/b>Mike is attending today Wednesday 3rd September.<\/p>

04\/09\/2025 07:26 (michaelk)<\/b>Attended site to investigate the kitchen tap. The tap required a new cartridge, however when we tried to strip down the tap, the handle had been stripped. A replacement tap is required and i will forward a quote. 1hr labour 55<\/p>

04\/09\/2025 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65407","activity_ticket_id":"60539","ticket_reference":"HDT61624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"the door to Sainsbury's and Seoul Plaza on the service corridor , the code on the lock is 1370x but it hasn't been working for the past 2 days apparently","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/09\/25","activity_end":"2025-09-18 10:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74786","activity_notes":"the door to Sainsbury's and Seoul Plaza on the service corridor , the code on the lock is 1370x but it hasn't been working for the past 2 days apparently","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2025 09:31 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 10:58 (travis)<\/b>Attended and found coded door lock to be faulty beyond repair,New identical lock on order.<\/p>

22\/08\/2025 11:53 (jane)<\/b>Attended and found coded door lock to be faulty beyond repair, New identical lock on order. - Email Sent<\/b><\/p>

02\/09\/2025 13:44 (jane)<\/b>Chased supplier for the lock <\/p>

10\/09\/2025 11:59 (jane)<\/b>Spoke with Ironmongery, they are opening a case with the delivery company to see who signed for the part <\/p>

16\/09\/2025 14:09 (jane)<\/b>New lock arriving tomorrow before 12noon by Ironmongery - 17th September <\/p>

18\/09\/2025 09:59 (travis)<\/b>Replacement of coded door lock,Coded to the same as original (1370)<\/p>

18\/09\/2025 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65408","activity_ticket_id":"60529","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/08\/25","activity_end":"2025-08-22 17:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74787","activity_notes":"To carry out ITC check list - For Thursday 21st August ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65409","activity_ticket_id":"60529","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"26\/09\/25","activity_end":"2025-09-26 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74788","activity_notes":"To carry out ITC check list - For Thursday 21st August ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65410","activity_ticket_id":"60540","ticket_reference":"HDT61625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Souel Plaza's front door handle is broken, please can you send someone","ticket_address_1":"Unit 4","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/08\/25","activity_end":"2025-08-22 19:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74789","activity_notes":"Souel Plaza's front door handle is broken, please can you send someone","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2025 10:13 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 15:11 (travis)<\/b>Attended and refitted large brass pull handle to main entrance glass door using new replacement grub screws.<\/p>

22\/08\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65411","activity_ticket_id":"60541","ticket_reference":"HDT61626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17136 - Bathroom walls tiles ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/08\/25","activity_end":"2025-08-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74790","activity_notes":"Bathroom wall tiles For Thursday 28th August - access via keys ","activity_timesheet":"2","ticket_notes_combined":"

22\/08\/2025 13:43 (jane)<\/b>For Thursday 28th August - access via keys <\/p>

03\/09\/2025 07:35 (jack)<\/b>Done 390 including materials <\/p>

03\/09\/2025 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65412","activity_ticket_id":"60330","ticket_reference":"HDT61415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17121 - Replacement electric hob ","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/08\/25","activity_end":"2025-08-22 16:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74791","activity_notes":"Replacement electric hob ","activity_timesheet":"2","ticket_notes_combined":"

08\/08\/2025 13:19 (jane)<\/b>Instructed Repair Aid to order hob <\/p>

21\/08\/2025 08:39 (jane)<\/b>Confirmed for Friday afternoon 22nd August between 12 and 6pm, keys for access <\/p>

22\/08\/2025 15:34 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2025 15:48 (roy)<\/b>Access repair aid<\/p>","ticket_full_notes_text":"","ticket_created":"08\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65413","activity_ticket_id":"60529","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"27\/08\/25","activity_end":"2025-08-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74792","activity_notes":"Gentwell for Wednesday 27th August ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65414","activity_ticket_id":"60542","ticket_reference":"HDT61627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer not working ","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 11:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74793","activity_notes":"Washer\/dryer not working ","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 09:50 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 13:02 (roy)<\/b>Broken wooden fork in filterCleared, tested All ok<\/p>

26\/08\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65415","activity_ticket_id":"60543","ticket_reference":"HDT61628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Washing Machine not Draining","ticket_address_1":"Flat 4","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 4","cs_id":"2916","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/08\/25","activity_end":"2025-08-26 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74794","activity_notes":" Washing Machine not Draining.The machine is filled with water with clothing inside.","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 09:54 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 09:55 (carly)<\/b>Roy is aware, awaiting access details.<\/p>

26\/08\/2025 13:00 (roy)<\/b>Cleared blockage to filter.Tested all okWith Nick<\/p>

26\/08\/2025 14:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65416","activity_ticket_id":"60536","ticket_reference":"HDT61621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer dryer issue ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/08\/25","activity_end":"2025-08-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74795","activity_notes":"Additionally, we have noticed a very small leak under the toilet.","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 13:43 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 09:39 (jane)<\/b>Requested access for Thursday, 28th of Aug in the afternoon 12-6pm<\/p>

22\/08\/2025 09:48 (jane)<\/b>Confirmed for Thursday, 28th of Aug in the afternoon 12-6pm, tenant can provide access <\/p>

26\/08\/2025 10:01 (carly)<\/b>Iain to investigate leak.<\/p>

26\/08\/2025 10:02 (carly)<\/b>Access requested for 1pm Thursday 28th August.<\/p>

26\/08\/2025 10:48 (carly)<\/b>Tenant will provide access.<\/p>

02\/09\/2025 19:45 (michaelk)<\/b>Attended site to investigate leaking toilet. The toilet pan had to be removed along with some lower tiles to access the waste pipe and toilet frame. The faulty pan connector and flush cone had to be removed and replaced. When reassembling the toilet we noticed that the original pan connector had been installed before the frame was built as it didn't pass by the frame. We had a extremely long job to removed the rear wall of cement board to allow the new flexible pan connector to be installed. The pan was eventually sealed however any further issues we would need to remove and re-build the supporting wall. 2 x engineers 6 hours.( 12 in total )<\/p>

12\/09\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65417","activity_ticket_id":"60544","ticket_reference":"HDT61629","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"URGENT \u00e2\u20ac\u201c Dishwasher and Water Pump not working","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/25","activity_end":"2025-08-27 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74796","activity_notes":"URGENT Dishwasher and Water Pump not working.The water pump and dishwasher are no longer working. Something is clearly causing a short circuit, as when I checked the switchboard, there was a circuit breaker in the off position. Whenever I switch it back on, it immediately switches back off again.When it was first installed, the water pumps mains power was wired to the safety switch for the dishwasher in the kitchen. Now, something wired to that switch is broken and causing a short. We have been using the dishwasher on average once every two days, and the water pump daily, and we only noticed the situation today (25 Aug 25). Can we have someone to investigate and repair ASAP? This is urgent, as we now barely have enough water pressure to run hot water (if someone else in the building uses water, theres not enough water volume for the boiler to kick in).","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 11:00 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 11:01 (carly)<\/b>Access requested Wednesday 27th August at 8am.<\/p>

26\/08\/2025 11:56 (carly)<\/b>Access confirmed for Wednesday 27th August, tenant will be home.<\/p>

26\/08\/2025 11:57 (carly)<\/b>Yes, please, 8am would be good. I've since been able to confirm that the problem is the water pump, not the dishwasher.The device implicated is a Salamander Homeboost 1.6 Bar Mains Booster Pump. Could you please also check that there is stock available from your preferred supplier as well, just in case it needs to be replaced?<\/p>

02\/09\/2025 19:37 (michaelk)<\/b>Attended site to confirm faulty mains booster pump. Sent a quote to replace, noting that the pump replacement wouldn't have any warranty. 1hr labour 55<\/p>

02\/09\/2025 19:38 (michaelk)<\/b>Attended site to replace the faulty mains booster. <\/p>

03\/09\/2025 08:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65418","activity_ticket_id":"60545","ticket_reference":"HDT61630","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"32","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"32","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/25","activity_end":"2025-09-02 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74797","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 11:11 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 11:12 (carly)<\/b>Access requested Tuesday 2nd September at 9am<\/p>

27\/08\/2025 11:18 (carly)<\/b>Access confirmed for Tuesday 2nd September.<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>No gas appliances in flat, completed alarms and plumbing 35<\/p>

03\/09\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65419","activity_ticket_id":"60546","ticket_reference":"HDT61631","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"130","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"130","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/25","activity_end":"2025-09-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74798","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 11:14 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 11:16 (carly)<\/b>Access requested between 10am -11am on Tuesday 2nd September.<\/p>

01\/09\/2025 09:29 (carly)<\/b>Access confirmed, please use management keys.<\/p>

02\/09\/2025 20:05 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/09\/2025 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65420","activity_ticket_id":"60547","ticket_reference":"HDT61632","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/25","activity_end":"2025-09-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74799","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 11:17 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 11:18 (carly)<\/b>Access requested between 11am and 12pm.<\/p>

02\/09\/2025 20:05 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/09\/2025 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65421","activity_ticket_id":"60548","ticket_reference":"HDT61633","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"128","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/25","activity_end":"2025-09-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74800","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 11:19 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 11:21 (carly)<\/b>Access requested between 12-1pm.<\/p>

01\/09\/2025 09:27 (carly)<\/b>Access confirmed for Tuesday 2nd September please use management keys if tenant is not home.<\/p>

02\/09\/2025 20:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/09\/2025 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65422","activity_ticket_id":"60549","ticket_reference":"HDT61634","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"155","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/09\/25","activity_end":"2025-09-02 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74801","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 11:22 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 11:25 (carly)<\/b>Access requested Tuesday 2nd September between 1-2pm.<\/p>

02\/09\/2025 20:04 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/09\/2025 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65423","activity_ticket_id":"60529","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/08\/25","activity_end":"2025-08-27 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74802","activity_notes":"To check shower controls not working - engineer should be on site to give access ","activity_timesheet":null,"ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65424","activity_ticket_id":"60550","ticket_reference":"HDT61635","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"163","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"163","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74803","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 11:27 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 11:28 (carly)<\/b>Access requested for Wednesday 3rd September at 9am.<\/p>

27\/08\/2025 11:17 (carly)<\/b>Access now requested Wednesday 3rd September between 1-2pm.<\/p>

27\/08\/2025 14:29 (jane)<\/b>Flat 2\/ 5mcercer will be home on the 3rd of September at 1-2 pm <\/p>

04\/09\/2025 07:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/09\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65425","activity_ticket_id":"60551","ticket_reference":"HDT61636","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74804","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:00 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:02 (carly)<\/b>Access requested Wednesday 3rd September between 10-11am.<\/p>

04\/09\/2025 07:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/09\/2025 08:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65426","activity_ticket_id":"60552","ticket_reference":"HDT61637","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 4","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 4","cs_id":"159","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"159","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74805","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:03 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:05 (carly)<\/b>Access requested Wednesday 3rd September between 11-12pm.<\/p>

29\/08\/2025 10:49 (carly)<\/b>Access confirmed by tenant for Wednesday 3rd September. Tenant will be home until 1pm.<\/p>

04\/09\/2025 07:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/09\/2025 07:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/09\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65427","activity_ticket_id":"60553","ticket_reference":"HDT61638","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat A","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat A","cs_id":"162","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"162","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74806","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:07 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:09 (carly)<\/b>Access requested Wednesday 3rd September 12-1pm.<\/p>

27\/08\/2025 12:52 (carly)<\/b>Access confirmed by Tenant but will need to be done by 1pm.<\/p>

04\/09\/2025 07:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/09\/2025 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65428","activity_ticket_id":"60554","ticket_reference":"HDT61639","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat B","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat B","cs_id":"160","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74807","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:10 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:13 (carly)<\/b>Access requested Wednesday 3rd September 1-2pm.<\/p>

27\/08\/2025 11:18 (carly)<\/b>Access now requested for 9am on Wednesday 3rd September.<\/p>

04\/09\/2025 07:26 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/09\/2025 08:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65429","activity_ticket_id":"60555","ticket_reference":"HDT61640","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat C","ticket_address_2":"5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat C","cs_id":"161","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"161","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/25","activity_end":"2025-09-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74808","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:17 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:19 (carly)<\/b>Access requested Thursday 4th September 10am.<\/p>

29\/08\/2025 10:47 (carly)<\/b>Access confirmed by Tenant for Thursday 4th September.<\/p>

09\/09\/2025 08:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65430","activity_ticket_id":"60556","ticket_reference":"HDT61641","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/25","activity_end":"2025-09-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74809","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:21 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:22 (carly)<\/b>Access requested Thursday 4th September between 11-12pm.<\/p>

02\/09\/2025 16:33 (jane)<\/b>Tenant will be home Thursday 4th September between 11-12pm<\/p>

09\/09\/2025 08:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65431","activity_ticket_id":"60557","ticket_reference":"HDT61642","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/25","activity_end":"2025-09-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74810","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:25 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:26 (carly)<\/b>Access requested Thursday 4th September 12-1pm.<\/p>

27\/08\/2025 12:50 (carly)<\/b>Confirmed with Tenant for Thursday 4th September.<\/p>

09\/09\/2025 08:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65432","activity_ticket_id":"60558","ticket_reference":"HDT61643","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 4","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/25","activity_end":"2025-09-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74811","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:28 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:30 (carly)<\/b>Access requested Thursday 4th September between 1-2pm.<\/p>

03\/09\/2025 10:33 (carly)<\/b>Keys for access as per Sue.<\/p>

09\/09\/2025 08:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65433","activity_ticket_id":"60559","ticket_reference":"HDT61644","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/25","activity_end":"2025-09-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74812","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:30 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:32 (carly)<\/b>Access requested Thursday 4th September 2-3pm.<\/p>

29\/08\/2025 10:59 (carly)<\/b>Access confirmed 4th September, please use keys if tenant is not home.<\/p>

09\/09\/2025 08:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65434","activity_ticket_id":"60560","ticket_reference":"HDT61645","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 3","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 3","cs_id":"861","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"861","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/25","activity_end":"2025-09-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74813","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:33 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:34 (carly)<\/b>Access requested Friday 5th September 9am.<\/p>

03\/09\/2025 10:34 (carly)<\/b>Keys for access as per Sue.<\/p>

04\/09\/2025 13:16 (jane)<\/b>Requested access for Tuesday afternoon 9th September <\/p>

05\/09\/2025 09:18 (carly)<\/b>Confirmed for Tuesday 9th September. Keys for access.<\/p>

11\/09\/2025 10:50 (michaelk)<\/b>Completed alarms and plumbing 35. <\/p>

11\/09\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65435","activity_ticket_id":"60561","ticket_reference":"HDT61646","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/25","activity_end":"2025-09-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74814","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:35 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:36 (carly)<\/b>Access requested Friday 5th September between 10-11am.<\/p>

29\/08\/2025 10:56 (carly)<\/b>Access confirmed Friday 5th September- Tenant will be home.<\/p>

09\/09\/2025 08:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65436","activity_ticket_id":"60562","ticket_reference":"HDT61647","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/25","activity_end":"2025-09-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74815","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:37 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:39 (carly)<\/b>Access requested Friday 5th September between 11-12pm.<\/p>

29\/08\/2025 11:01 (carly)<\/b>Access confirmed for Friday 5th September please use keys if tenant is not home.<\/p>

09\/09\/2025 08:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65437","activity_ticket_id":"60563","ticket_reference":"HDT61648","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 12","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 12","cs_id":"2143","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2143","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/25","activity_end":"2025-10-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74816","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:40 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:42 (carly)<\/b>Access requested for Friday 5th September between 12-1pm.<\/p>

03\/09\/2025 10:34 (carly)<\/b>Keys for access as per Sue.<\/p>

04\/09\/2025 11:50 (jane)<\/b>Requested access for between 12 1pm on Tuesday 9th September <\/p>

08\/09\/2025 14:19 (carly)<\/b>Follow up email sent, requesting access.<\/p>

11\/09\/2025 13:28 (jane)<\/b>Electric boiler, plumbing and alarm testing only required <\/p>

29\/09\/2025 14:18 (carly)<\/b>Mike K is able to attend any time this week.Emailed tenant and Sue requesting a convenient date and time.<\/p>

03\/10\/2025 11:36 (carly)<\/b>Follow up email sent to tenant as per Sues request.Awaiting response.<\/p>

15\/10\/2025 09:13 (carly)<\/b>Access requested 9am Monday 20th October.<\/p>

17\/10\/2025 11:35 (carly)<\/b>Follow up email sent requesting access for Monday 20th October.<\/p>

17\/10\/2025 12:44 (carly)<\/b>Please enter with keys but knock a few times first.<\/p>

21\/10\/2025 11:01 (michaelk)<\/b>Completed plumbing and alarm check. 35<\/p>

21\/10\/2025 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65438","activity_ticket_id":"60564","ticket_reference":"HDT61649","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 13","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 13","cs_id":"75","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"75","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/25","activity_end":"2025-09-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74817","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

26\/08\/2025 12:43 (System)<\/b>Ticket Created<\/p>

26\/08\/2025 12:45 (carly)<\/b>Access requested Friday 5th September 1-2pm.<\/p>

03\/09\/2025 10:34 (carly)<\/b>Keys for access as per Sue.<\/p>

04\/09\/2025 12:00 (jane)<\/b>Requested access for 1 and 2pm on Tuesday 9th September <\/p>

05\/09\/2025 11:18 (carly)<\/b>Access now requested for Monday 8th September after 1pm.<\/p>

05\/09\/2025 12:56 (carly)<\/b>Tenant can provide access at 8am but will need to be completed by 9am due to her work.<\/p>

09\/09\/2025 08:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65439","activity_ticket_id":"60565","ticket_reference":"HDT61650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17137 - New secondary glazing ","ticket_address_1":"Flat 5","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 5","cs_id":"3019","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3019","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"15\/09\/25","activity_end":"2025-09-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74818","activity_notes":"New secondary glazing ","activity_timesheet":null,"ticket_notes_combined":"

12\/09\/2025 13:20 (jane)<\/b>Confirmed for Monday morning 15th September <\/p>

23\/09\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65440","activity_ticket_id":"60529","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/08\/25","activity_end":"2025-08-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74819","activity_notes":"Wardrobe lights.Lounge under window socket not working. Kitchen socket loose.Bedroom 1 socket switch faulty.PAT Test TV ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65442","activity_ticket_id":"60566","ticket_reference":"HDT61651","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 27th and Thursday 28th August ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"27\/08\/25","activity_end":"2025-08-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74821","activity_notes":"Handyman Services for Wednesday 27th and Thursday 28th August ","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2025 16:04 (System)<\/b>Ticket Created<\/p>

28\/08\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65443","activity_ticket_id":"60567","ticket_reference":"HDT61652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine broken","ticket_address_1":"Flat 5","ticket_address_2":"Exeter Mansions ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 5","cs_id":"2845","cs_address_2":"Exeter Mansions ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2845","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/08\/25","activity_end":"2025-08-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74822","activity_notes":"Washing machine broken","activity_timesheet":null,"ticket_notes_combined":"

26\/08\/2025 16:32 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 12:39 (carly)<\/b>Confirmed with Repair Aid for Thursday 28th August between 12-6pm.<\/p>

29\/08\/2025 14:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65444","activity_ticket_id":"60568","ticket_reference":"HDT61653","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 19","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 19","cs_id":"92","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/25","activity_end":"2025-09-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74823","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:08 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:09 (carly)<\/b>Access requested Tuesday 9th September at 9am.<\/p>

01\/09\/2025 13:09 (carly)<\/b>Please be aware we have staff staying in the flat and they may be working from the flat during the day. Although we will warn them of the testing, your team should knock loudly on the door and be aware there may be someone in the flat before using your set of keys to enter the property.<\/p>

11\/09\/2025 10:48 (michaelk)<\/b>Completed compliance testing 145<\/p>

11\/09\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65445","activity_ticket_id":"60569","ticket_reference":"HDT61654","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 14","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 14","cs_id":"76","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"76","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/25","activity_end":"2025-09-08 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74824","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:13 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:14 (carly)<\/b>Access requested Monday 8th September 9am.<\/p>

05\/09\/2025 09:15 (carly)<\/b>Access confirmed by tenant, if they are not home please use keys.<\/p>

09\/09\/2025 08:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65446","activity_ticket_id":"60571","ticket_reference":"HDT61656","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 16","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 16","cs_id":"89","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"89","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/25","activity_end":"2025-09-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74825","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:17 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:18 (carly)<\/b>Access requested Monday 8th September between 11-12pm.<\/p>

01\/09\/2025 13:11 (carly)<\/b>Access confirmed, please use management keys.<\/p>

09\/09\/2025 08:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65447","activity_ticket_id":"60572","ticket_reference":"HDT61657","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/25","activity_end":"2025-09-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74826","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:19 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:20 (carly)<\/b>Access requested Monday 8th September between 12-1pm.<\/p>

01\/09\/2025 11:33 (carly)<\/b>Access confirmed please use management keys.<\/p>

09\/09\/2025 08:52 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65448","activity_ticket_id":"60573","ticket_reference":"HDT61658","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/25","activity_end":"2025-09-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74827","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:22 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:23 (carly)<\/b>Access requested Monday 8th September 1-2pm.<\/p>

09\/09\/2025 08:52 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65449","activity_ticket_id":"60570","ticket_reference":"HDT61655","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 15","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 15","cs_id":"77","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"77","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/09\/25","activity_end":"2025-09-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74828","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:15 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:16 (carly)<\/b>Access requested Monday 8th September between 10-11am.<\/p>

02\/09\/2025 09:28 (carly)<\/b>Access confirmed, tenant will be home.<\/p>

09\/09\/2025 08:52 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65450","activity_ticket_id":"60574","ticket_reference":"HDT61659","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 20","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 20","cs_id":"93","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"93","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/25","activity_end":"2025-09-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74829","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:33 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:35 (carly)<\/b>Access requested Tuesday 9th September between 10-11am.<\/p>

01\/09\/2025 13:10 (carly)<\/b>Confirmed, please use management keys for access.<\/p>

11\/09\/2025 10:49 (michaelk)<\/b>Completed compliance testing plus burner seals 25.40 ex vat.<\/p>

11\/09\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65451","activity_ticket_id":"60575","ticket_reference":"HDT61660","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/09\/25","activity_end":"2025-09-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74830","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:36 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:38 (carly)<\/b>Access requested Tuesday 9th September between 11-12pm.<\/p>

08\/09\/2025 14:18 (carly)<\/b>Follow up email sent, requesting access.<\/p>

11\/09\/2025 10:48 (michaelk)<\/b>Completed compliance testing plus burner seals 25.40 ex vat.<\/p>

11\/09\/2025 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65452","activity_ticket_id":"60576","ticket_reference":"HDT61661","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 6","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 6","cs_id":"66","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"66","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/25","activity_end":"2025-09-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74831","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:39 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:42 (carly)<\/b>Access requested Tuesday 9th September 12-1pm.<\/p>

04\/09\/2025 13:17 (jane)<\/b>Keys for access on Friday morning 5th September <\/p>

09\/09\/2025 08:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65453","activity_ticket_id":"60577","ticket_reference":"HDT61662","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/25","activity_end":"2025-09-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74832","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:44 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:45 (carly)<\/b>Access requested Tuesday 9th September 1-2pm.<\/p>

09\/09\/2025 08:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65454","activity_ticket_id":"60578","ticket_reference":"HDT61663","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 8","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/25","activity_end":"2025-09-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74833","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:47 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:48 (carly)<\/b>Access requested Wednesday 10th September 9am.<\/p>

02\/09\/2025 09:24 (carly)<\/b>Access confirmed by tenant. Please use keys if they are not home.<\/p>

04\/09\/2025 13:17 (jane)<\/b>Keys for access on Friday 5th September <\/p>

09\/09\/2025 08:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65455","activity_ticket_id":"60579","ticket_reference":"HDT61664","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 9","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/25","activity_end":"2025-09-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74834","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:49 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:51 (carly)<\/b>Access requested Wednesday 10th September 10-11am.<\/p>

04\/09\/2025 09:49 (jane)<\/b>Confirmed for Wednesday 10th September between 10 and 11am and to use management keys <\/p>

04\/09\/2025 14:12 (jane)<\/b>Confirmed for Friday 5th September with keys <\/p>

09\/09\/2025 08:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65456","activity_ticket_id":"60580","ticket_reference":"HDT61665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/25","activity_end":"2025-08-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74835","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 09:56 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 09:58 (carly)<\/b>Access requested Friday 29th August 9am.<\/p>

27\/08\/2025 10:33 (carly)<\/b>Access requested for 11am Friday 29th August.<\/p>

27\/08\/2025 13:12 (jane)<\/b>Confirmed for Monday 12noon on 1st September <\/p>

02\/09\/2025 19:58 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/09\/2025 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65457","activity_ticket_id":"60257","ticket_reference":"HDT61342","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":" One of the front desk ceilings lights have gone off","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/09\/25","activity_end":"2025-09-05 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74836","activity_notes":" One of the front desk ceilings lights have gone off","activity_timesheet":"2","ticket_notes_combined":"

31\/07\/2025 16:42 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 08:53 (roy)<\/b>Changed tubes but still not workingNeeds new ballast unitNeed Alan<\/p>

02\/09\/2025 14:06 (jane)<\/b>Parts on order <\/p>

05\/09\/2025 13:20 (alan)<\/b>Replace faulty ballest to light in office by reception desk and leave light working Whilst working on light, it was found the emergency ballast in the light fitting is also faulty, this part is obsolete due to this a quote to install a emergency light in this area to follow Quote to install small recessed emergency light fitting in the ceiling in reception area1 man 4 hours Materials 100<\/p>

05\/09\/2025 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65458","activity_ticket_id":"60581","ticket_reference":"HDT61666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant is complaining about a water staining issue in the toilets area","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/08\/25","activity_end":"2025-08-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74837","activity_notes":"The tenant is complaining about a water staining issue in the toilets areaHowever, there are two flat roofs and whilst I was on a scaffold recently I noted that one of the roofs was covered in a pool of water which clearly will not be helping. The roof is available via a window from inside the offices or a ladder - depending on your thoughts. Could an engineer attend and investigate both flat roofs please to see if any gulleys are blocked and resolve why it is flooding. I can arrange access with the tenant and if it helps I could show the engineer tomorrow to orientate him.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 11:54 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 11:56 (jane)<\/b>For Thursday morning 28th August with Anthony Kilbey <\/p>

29\/08\/2025 07:35 (roy)<\/b>Cleared two blocked outletsPlus ease and adjusted door<\/p>

29\/08\/2025 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65463","activity_ticket_id":"60582","ticket_reference":"HDT61667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17138 - Kitchen Window No2 Secondary Glazing repair ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"30\/09\/25","activity_end":"2025-09-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74842","activity_notes":"Kitchen Window No2 Secondary Glazing repair ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2025 13:07 (jane)<\/b>Instructed TwentyTwenty doors <\/p>

05\/09\/2025 11:05 (carly)<\/b>Access requested for 20\/20 Doors on Tuesday 16th September.<\/p>

09\/09\/2025 10:01 (carly)<\/b>Access confirmed for 16th September.Please enter with keys.<\/p>

09\/09\/2025 10:05 (carly)<\/b>20\/20 have been informed.<\/p>

15\/09\/2025 13:05 (carly)<\/b>20\/20 will arrive at 8:30am<\/p>

16\/09\/2025 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65464","activity_ticket_id":"60583","ticket_reference":"HDT61668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1st Floor landing Door-Locks change","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/25","activity_end":"2025-09-01 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74843","activity_notes":"1st Floor landing Door-Locks change, please arrange for an engineer to remove the existing lock (no keys) and to replace with FB keys.If unsure, please give Lilian a ring.","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 13:17 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 09:58 (travis)<\/b>Drilled out old lock and replaced with a new FB1 Fire rated lock.Tested.<\/p>

02\/09\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65465","activity_ticket_id":"60082","ticket_reference":"HDT61167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose toilet seat and splash back in bathroom plus other works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"01\/09\/25","activity_end":"2025-09-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74844","activity_notes":"The cold air problem (outdoor air blowing inside during winter) under the kitchen sink must be resolved before it gets cold again. This was the biggest source of discomfort for us and I don't want to go through it again. At the same time, the baseboard that pops out each time we open the dishwasher can be looked at as well... I don't think this is a big fix - just need to find where the air is coming from and plug it with foam.","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 14:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 07:48 (michaelk)<\/b>Attended site to inspect the toilet. We attempted to repair the seat however a replacement is required. 1hr labour.I have ordered a new durovit seat<\/p>

18\/07\/2025 11:51 (carly)<\/b>To re-book with Mike when he is back.<\/p>

05\/08\/2025 10:35 (carly)<\/b>Access requested Thursday 7th August 1pm.<\/p>

05\/08\/2025 16:01 (jane)<\/b>Confirmed for Thursday 7th August at 1pm - Bring along Flat keys.<\/p>

08\/08\/2025 07:28 (michaelk)<\/b>Attended site tonrwplace the faulty toilet seat with a duravit like for like replacement. 1hr labour plus parts ,total 185 ex vat.<\/p>

08\/08\/2025 10:09 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 14:07 (jane)<\/b>Confirmed for Thursday 14th August at 11am - tenant can provide access <\/p>

12\/08\/2025 07:51 (michaelk)<\/b>The toilet seat has been replaced, however we are waiting for a date to complete the tiles. 1hr labour plus the part. 185<\/p>

13\/08\/2025 14:42 (jane)<\/b>Re-requested access for Thursday 21st August <\/p>

21\/08\/2025 08:55 (jane)<\/b>To advise client on another date <\/p>

27\/08\/2025 16:12 (jane)<\/b>Requested access for Friday morning 29th August at 9am <\/p>

28\/08\/2025 15:08 (jane)<\/b>Tenant home for access Friday morning 29th August <\/p>

29\/08\/2025 11:49 (jane)<\/b>Engineer returning on Monday 1st Sept with plinth <\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works.<\/p>

29\/08\/2025 16:09 (iain)<\/b>(Flat 2 27 Lisle Street ) Returning Monday 9.00am with plinth clips.<\/p>

01\/09\/2025 16:03 (iain)<\/b>Cut down kitchen plinth and refit. Investigate leak.<\/p>

01\/09\/2025 16:04 (iain)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath. - Email Sent<\/b><\/p>

02\/09\/2025 14:19 (jane)<\/b>For 9am Wednesday 3rd September The tenant can provide access<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>Completed splash back to bathroom in flat 2. 2hrs plus parts, total 140 ex vat.<\/p>

03\/09\/2025 16:11 (iain)<\/b>Blocked gaps under bathroom basin.Filled holes in wall behind kitchen units.Investigated water damage to windows.<\/p>

03\/09\/2025 16:14 (iain)<\/b>(Flat 2 27 Lisle Street ) No sign of a leak just damp. Think the windows are too rotten.<\/p>

12\/01\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65466","activity_ticket_id":"60082","ticket_reference":"HDT61167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose toilet seat and splash back in bathroom plus other works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"14\/01\/26","activity_end":"2026-01-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74845","activity_notes":"2) When we first moved in, you said you had the window sills water proofed and were waiting for it to dry, so that once dry, they can be painted. This has not been done yet. I think we should do this before the summer ends and we get more rain. Otherwise, rot will set in each time it rains, causing avoidable damage. It doesn't look nice either.REQUESTED ACCESS FOR TUESDAY 2ND SEPTEMER MID MORNING ","activity_timesheet":null,"ticket_notes_combined":"

09\/07\/2025 14:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 07:48 (michaelk)<\/b>Attended site to inspect the toilet. We attempted to repair the seat however a replacement is required. 1hr labour.I have ordered a new durovit seat<\/p>

18\/07\/2025 11:51 (carly)<\/b>To re-book with Mike when he is back.<\/p>

05\/08\/2025 10:35 (carly)<\/b>Access requested Thursday 7th August 1pm.<\/p>

05\/08\/2025 16:01 (jane)<\/b>Confirmed for Thursday 7th August at 1pm - Bring along Flat keys.<\/p>

08\/08\/2025 07:28 (michaelk)<\/b>Attended site tonrwplace the faulty toilet seat with a duravit like for like replacement. 1hr labour plus parts ,total 185 ex vat.<\/p>

08\/08\/2025 10:09 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 14:07 (jane)<\/b>Confirmed for Thursday 14th August at 11am - tenant can provide access <\/p>

12\/08\/2025 07:51 (michaelk)<\/b>The toilet seat has been replaced, however we are waiting for a date to complete the tiles. 1hr labour plus the part. 185<\/p>

13\/08\/2025 14:42 (jane)<\/b>Re-requested access for Thursday 21st August <\/p>

21\/08\/2025 08:55 (jane)<\/b>To advise client on another date <\/p>

27\/08\/2025 16:12 (jane)<\/b>Requested access for Friday morning 29th August at 9am <\/p>

28\/08\/2025 15:08 (jane)<\/b>Tenant home for access Friday morning 29th August <\/p>

29\/08\/2025 11:49 (jane)<\/b>Engineer returning on Monday 1st Sept with plinth <\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works.<\/p>

29\/08\/2025 16:09 (iain)<\/b>(Flat 2 27 Lisle Street ) Returning Monday 9.00am with plinth clips.<\/p>

01\/09\/2025 16:03 (iain)<\/b>Cut down kitchen plinth and refit. Investigate leak.<\/p>

01\/09\/2025 16:04 (iain)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath. - Email Sent<\/b><\/p>

02\/09\/2025 14:19 (jane)<\/b>For 9am Wednesday 3rd September The tenant can provide access<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>Completed splash back to bathroom in flat 2. 2hrs plus parts, total 140 ex vat.<\/p>

03\/09\/2025 16:11 (iain)<\/b>Blocked gaps under bathroom basin.Filled holes in wall behind kitchen units.Investigated water damage to windows.<\/p>

03\/09\/2025 16:14 (iain)<\/b>(Flat 2 27 Lisle Street ) No sign of a leak just damp. Think the windows are too rotten.<\/p>

12\/01\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65467","activity_ticket_id":"60584","ticket_reference":"HDT61669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The digi lock to the LV Room is broken please cam someone attend to fix","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/25","activity_end":"2025-09-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74846","activity_notes":"The digi lock to the LV Room is broken please cam someone attend to fix","activity_timesheet":"2","ticket_notes_combined":"

27\/08\/2025 16:40 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:07 (iain)<\/b>To order new digi lock.<\/p>

19\/09\/2025 14:49 (iain)<\/b>Supplied and fitted new digilock to LV switch room.<\/p>

19\/09\/2025 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65468","activity_ticket_id":"60585","ticket_reference":"HDT61670","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17140 - Replacement Salamander pump ","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/08\/25","activity_end":"2025-08-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74847","activity_notes":"Replacement Salamander pump ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2025 19:55 (michaelk)<\/b>New pump required <\/p>

02\/09\/2025 19:55 (michaelk)<\/b>New pump fitted 537 ex vat.<\/p>

03\/09\/2025 08:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65469","activity_ticket_id":"60586","ticket_reference":"HDT61671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Central Cross Security Cabin door handle issue","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/25","activity_end":"2025-10-15 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74848","activity_notes":"Central Cross Security Cabin door handle issue","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 09:58 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:06 (iain)<\/b>To order new handles. Temporary repair made.<\/p>

02\/09\/2025 16:40 (jane)<\/b>Handle on order - 3 days lead-time <\/p>

23\/09\/2025 10:11 (jane)<\/b>Speaking to Ironmongery today, they sent us the wrong handle <\/p>

01\/10\/2025 13:25 (jane)<\/b>Re-ordered handle - 2 day lead-time<\/p>

16\/10\/2025 15:36 (iain)<\/b>Supplied and fitted new door handles to security cabin door.<\/p>

16\/10\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65470","activity_ticket_id":"60587","ticket_reference":"HDT61672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To reinstate Fire door Push Bar, report to security ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/25","activity_end":"2025-08-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74849","activity_notes":"To reinstate Fire door Push Bar, report to security ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 10:01 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 13:45 (roy)<\/b>Refixed push bar and checked all other emergency push bars<\/p>

29\/08\/2025 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65471","activity_ticket_id":"60588","ticket_reference":"HDT61673","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17046 - Redecoration works to various areas","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/10\/25","activity_end":"2025-10-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74850","activity_notes":"Redecoration work to various areas ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:02 (jane)<\/b>Please can you schedule the works weekends\/overnight or early mornings tools away weekdays by 08:00hrs. <\/p>

08\/09\/2025 10:46 (carly)<\/b>Access requested for Saturday 27th September.<\/p>

22\/09\/2025 11:02 (carly)<\/b>KPF unable to do 27th September, awaiting confirmation of dates they are available.<\/p>

22\/09\/2025 12:14 (carly)<\/b>Confirmed for Saturday 18th October and Sunday 19th October.<\/p>

26\/10\/2025 17:58 (jack)<\/b>Done <\/p>

27\/10\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65472","activity_ticket_id":"60589","ticket_reference":"HDT61674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Multiple works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/25","activity_end":"2025-10-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74851","activity_notes":"Multiple works Code for the front door: 3050 EnterThe main key safe is by the lift: Code 2853# - But please note this safe is VERY temperamental.Please see notes from the tenant: Following the issues with the water 2 weeks ago we have still not received the key to the pump room. Further more Tenants have highlighted the following issues. APPARTMENTS 1- tc Ariel still not work might be an infrastructure issue. We have replaced the steal but still unable to get BBC 1 via aerial. Apartment 6 the back of the lock is broken.Picture attached. Floor coming up in 8 and 6 ( I know you are waiting for a quiet period to do this work) 9 - the AC doesn't work in the third bedroom none of the bathroom locks are working.Flat 9: 3 locks need to be fixed The patio door seems to have fallen causing us people to struggle and break the handle .In addition could the engineer also look at the aerial's in all apartments as BBC doesn't work in some of themAlso could he check & fix all bathroom locks as quite a few apartments are brokenFlat 9:Light on the terrace not workingFuse box labelled incorrectlyHole on the terraceOven seals need replacingBedroom floor needs varnishing to match the rest of the FloatCheck all blinds in each apartmentApartment 6 floor is buckling after leak - quote on this & ceiling needs painting. ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:10 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works. Temporary repairs made. Parts to order.<\/p>

11\/09\/2025 13:15 (jane)<\/b>Arranging to attend on Friday morning 12th September <\/p>

11\/09\/2025 13:56 (jane)<\/b>Client has confirmed for Monday 15th September <\/p>

11\/09\/2025 14:36 (jane)<\/b>David arranging access for Monday 15th September - We are not allowed to access Apartment 8<\/p>

11\/09\/2025 15:19 (jane)<\/b>Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

11\/09\/2025 15:25 (jane)<\/b>Management keys for access Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

12\/09\/2025 14:41 (roy)<\/b>Wall lights on terrace area.Managed to get 4 working, 2 am unable to remove grub screws as they are rusty and worn. Suggest the lights are replaced2 already working3 x floor lights not working and doesn't seem to be any power to them. Unable to get decking upFuse box all seems OK. Can't see which ones are labelled wrong.No.1 on board is on right hand side and you read it right to left.Are they looking at it from left to right6 are working <\/p>

15\/09\/2025 08:39 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:03 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:05 (iain)<\/b>(25 Garrick Street ) Job description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security.<\/p>

19\/09\/2025 10:13 (jane)<\/b>Oven seal on order <\/p>

19\/09\/2025 11:11 (jane)<\/b>Requested access for Thursday morning 25th September for Flat 9 The AC doesn't work in the third bedroom Light on the terrace not working Fuse box labelled incorrectly<\/p>

23\/09\/2025 10:09 (jane)<\/b>Email sent to client :Flat 9, 25 Garrick StreetWe have ordered a new oven seal lead-time 7 days we are hoping this will arrive next week We are arranging for our door specialist to attend to the patio bifold doors and bathroom door lock, our engineer attempted to repair, but it does require a specialist We will come back to you with a convenient date they are hoping to attend next week Could we return to look at the air con issue on Thursday morning 25th September please ? Common parts Description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security for us to obtain a copy please In all apartments as BBC doesn't work in some of them we have checked and this requires an aerial specialist company, would you like us to arrange this please ?<\/p>

24\/09\/2025 11:52 (carly)<\/b>Christina confirmed for Thursday 25th September but between 11-3pm<\/p>

25\/09\/2025 09:31 (jane)<\/b>Access requested for lunchtime on Friday 26th September <\/p>

30\/09\/2025 15:05 (alan)<\/b>Investigate AC in bedroom not working Tested though and found loose connection, repaired and left working <\/p>

01\/10\/2025 10:39 (carly)<\/b>Access requested for Flat 9 on Thursday 2nd October at 9am.<\/p>

01\/10\/2025 13:28 (jane)<\/b>Confirmed for Friday 3rd October between 11am and 3pm to fit the new oven seal (Iain)<\/p>

03\/10\/2025 12:24 (carly)<\/b>20\/20 attending Friday 3rd October.<\/p>

03\/10\/2025 13:13 (iain)<\/b>Replaced oven seal in flat 9.<\/p>

14\/10\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65473","activity_ticket_id":"60590","ticket_reference":"HDT61675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2393","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2393","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/25","activity_end":"2025-09-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74852","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:21 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 11:22 (carly)<\/b>Access requested Monday 15th September 9am.<\/p>

05\/09\/2025 12:14 (carly)<\/b>Confirmed for Monday 15th September, tenant will be home for access.<\/p>

16\/09\/2025 07:21 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/09\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65474","activity_ticket_id":"60591","ticket_reference":"HDT61676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1A","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1A","cs_id":"2871","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2871","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/25","activity_end":"2025-09-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74853","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:23 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 11:25 (carly)<\/b>Access requested Monday 15th September 11am.<\/p>

05\/09\/2025 12:12 (carly)<\/b>Access confirmed for Monday 15th September please use keys.<\/p>

16\/09\/2025 07:20 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/09\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65475","activity_ticket_id":"60592","ticket_reference":"HDT61677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/25","activity_end":"2025-09-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74854","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:28 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 11:30 (carly)<\/b>Access requested Monday 15th September 1pm.<\/p>

05\/09\/2025 12:12 (carly)<\/b>Access confirmed for Monday 15th September please use keys.<\/p>

16\/09\/2025 07:20 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/09\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65476","activity_ticket_id":"60593","ticket_reference":"HDT61678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2a","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"1260","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1260","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/25","activity_end":"2025-09-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74855","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:31 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 11:32 (carly)<\/b>Access requested Wednesday 17th September 9am.<\/p>

05\/09\/2025 12:15 (carly)<\/b>Confirmed for Wednesday 17th September, keys for access.<\/p>

18\/09\/2025 07:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/09\/2025 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65477","activity_ticket_id":"60594","ticket_reference":"HDT61679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 6","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/25","activity_end":"2025-09-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74856","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:33 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 11:37 (carly)<\/b>Access requested Wednesday 17th September 11am.<\/p>

05\/09\/2025 12:15 (carly)<\/b>Confirmed for Wednesday 17th September, keys for access.<\/p>

18\/09\/2025 07:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/09\/2025 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65478","activity_ticket_id":"60595","ticket_reference":"HDT61680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 7","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 7","cs_id":"1742","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1742","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/25","activity_end":"2025-09-17 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74857","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:38 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 11:39 (carly)<\/b>Access requested Wednesday 17th September 1pm<\/p>

05\/09\/2025 12:15 (carly)<\/b>Confirmed for Wednesday 17th September, keys for access.<\/p>

18\/09\/2025 07:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

18\/09\/2025 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65479","activity_ticket_id":"60596","ticket_reference":"HDT61681","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the pink foam type fire stopping to be removed and filled with materials that achieve 30 minutes fire resistance.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/09\/25","activity_end":"2025-09-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74858","activity_notes":"Arrange for the pink foam type fire stopping to be removed and filled with materials that achieve 30 minutes fire resistance.The penetrations in the electrical intake cupboard are filled with an indeterminate filler, foam type that is not suitable for the size of the gaps and would not achieve the fire resistance of 30 minutes.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 12:12 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 12:14 (carly)<\/b>Access requested for Friday 5th September 9am.<\/p>

01\/09\/2025 14:41 (carly)<\/b>Access confirmed for Friday 5th September.<\/p>

02\/09\/2025 15:40 (travis)<\/b>Cutting away pink expanding foam and replacing with half HR fire rated sealant to high level electrical intake cupboards.<\/p>

03\/09\/2025 09:02 (travis)<\/b>Attended and fitted new timber to top of riser cabinet to close gap and prevent smoke escape,Filled various gaps around cabinets with fire rated sealant to reduce smoke escape into common areas.<\/p>

03\/09\/2025 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65480","activity_ticket_id":"60597","ticket_reference":"HDT61682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Instruct a competent person to rectify all inadequate areas of firestopping within the ground floor electrical cupboards to reduce the risk of rapid smoke and fire spread within the communal areas. ","ticket_address_1":"1st Floor","ticket_address_2":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"1st Floor","cs_id":"2182","cs_address_2":"9 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"2182","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/09\/25","activity_end":"2025-09-05 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74859","activity_notes":"Instruct a competent person to rectify all inadequate areas of firestopping within the ground floor electrical cupboards to reduce the risk of rapid smoke and fire spread within the communal areas. Firestopping improvements required for the ground floor electrical cupboards.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 12:20 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 12:21 (carly)<\/b>Access requested Friday 5th September 11am.<\/p>

01\/09\/2025 14:43 (carly)<\/b>Access confirmed for Friday 5th September.<\/p>

02\/09\/2025 10:56 (travis)<\/b>Health and safety works in above property electrical cupboards,smoke proofing\/sealing around inside of cupboards and where electrical wires penetrate through walls\/ceiling.<\/p>

02\/09\/2025 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65481","activity_ticket_id":"60598","ticket_reference":"HDT61683","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the window restrictor located on the first floor of 21a to be locked. Regularly monitor to ensure it remains locked.","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21-24 Newport Court ","cs_id":"280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/25","activity_end":"2025-09-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74860","activity_notes":"Arrange for the window restrictor located on the first floor of 21a to be locked. Regularly monitor to ensure it remains locked.The window restrictor in 21a first floor is unlocked.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 12:23 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 12:25 (carly)<\/b>Access requested for Tuesday 2nd September 1pm.<\/p>

01\/09\/2025 14:45 (carly)<\/b>Access confirmed for Tuesday 2nd September.<\/p>

02\/09\/2025 09:31 (travis)<\/b>Collection of keys and attended above property, found both 21 and 24 to have issues with open windows on their first floors,21, freed seized window and locked keyed window lock,24, found frame damaged and restrictors missing their grub screws,Managed to close windows and locked using replacement grub screws.<\/p>

02\/09\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65482","activity_ticket_id":"60599","ticket_reference":"HDT61684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Yeung Cheng Restaurant, 58 Shaftesbury Avenue - Gutter issue - Important for 10am on Monday 1st September ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"58 Shaftesbury Avenue ","cs_id":"69","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/09\/25","activity_end":"2025-09-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74861","activity_notes":"Yeung Cheng Restaurant, 58 Shaftesbury Avenue - Gutter issue - Important for 10am on Monday 1st September Writing to ask if we can have Travis on Monday morning 10am at this restaurant to unblock this gutter and clear up the best he can. It's quite urgent.The area can be accessed through the restaurant ground floor where people pay - into the service area at the back.The gutter runs along the bottom of the iron work shown in the photo. He will have to remove the mesh and replace after. Unfortunately, he will only be able to reach through the rails to clear the gutter.He needs to be there at 10am before the restaurant opens if that's ok - then liaise with Lilian who who's aware of this issue in my absence. Hopefully it will drain away.The actual light well is accessed via the vacant unit next door which was formerly Leons. You go down the stairs and the light well is basically in front of you - through a white door. The door is hard to open but not locked. It's also quite a difficult area in terms of plant so I am only passing on the information in case Travis requires it. If he does, the Foreman is Geordie - 07826 899546.","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 13:04 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 11:08 (travis)<\/b>Attended and gained access to tear of building,Removed plastic chain link panels and cleaned blocked sections of plastic guttering of congealed cooking oils,Flushed through and refitted chain link with zip ties.Bagged up oils and fat and removed from site\/disposed off.<\/p>

02\/09\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65483","activity_ticket_id":"60600","ticket_reference":"HDT61685","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17133 - Replacement water heater ","ticket_address_1":"Mercer Walk ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Mercer Walk ","cs_id":"3155","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/09\/25","activity_end":"2025-09-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74862","activity_notes":"Replacement water heater ","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2025 11:48 (carly)<\/b>Access confirmed for Friday 19th September.<\/p>

15\/09\/2025 13:00 (carly)<\/b>Please report to 120 Long acre 4th floor security.<\/p>

22\/09\/2025 07:30 (michaelk)<\/b>Completed water heater installation and left in full working order. 566.56 ex vat.<\/p>

23\/09\/2025 11:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65484","activity_ticket_id":"60601","ticket_reference":"HDT61686","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17129 - Water damage redecoration to Lipault ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/09\/25","activity_end":"2025-09-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74863","activity_notes":"Water damage redecoration to Lipault","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2025 09:18 (jack)<\/b>Done<\/p>

19\/09\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65485","activity_ticket_id":"60602","ticket_reference":"HDT61687","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak - coming from Flat 4.1 into Flat 3.2 hallway ","ticket_address_1":"Flat 3.2","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.2","cs_id":"327","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"327","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/08\/25","activity_end":"2025-08-29 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74864","activity_notes":"To attend to leak - coming from Flat 4.1 into Flat 3.2 hallway ","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 14:21 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 06:11 (roy)<\/b>Above leak in hallway is a washing machine and following checks and test found no leaks.Checked and ran bathrooms found no problems.Did find partially blocked outlet on balcony but do not believe this is the cause.I do believe this is an isolated issue<\/p>

02\/09\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65486","activity_ticket_id":"60603","ticket_reference":"HDT61688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17146 - Repair or replacement washer\/dryer","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/09\/25","activity_end":"2025-09-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74865","activity_notes":"Repair or replacement washer\/dryer","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2025 15:06 (jane)<\/b>Instructed Repair Aid to order new Hotpoint washer dryer<\/p>

09\/09\/2025 10:19 (carly)<\/b>Emailed Repair Aid for update.<\/p>

09\/09\/2025 10:42 (carly)<\/b>Repair Aid requested access for Thursday 11th September.<\/p>

09\/09\/2025 11:02 (carly)<\/b>Confirmed by Tenant for Thursday 11th September but will need to be completed by 11-1130am due to work.<\/p>

11\/09\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65487","activity_ticket_id":"60604","ticket_reference":"HDT61689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door issues.","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/25","activity_end":"2025-09-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74866","activity_notes":"Main door issues.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 09:38 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 11:17 (roy)<\/b>Code for access or keyBoth working fineMust hear a beep when pressing the numbers.I believe tenants not pushing buttons correctly as I failed a few times.When beeps then working fine<\/p>

02\/09\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65488","activity_ticket_id":"60605","ticket_reference":"HDT61690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door handle broken ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/25","activity_end":"2025-09-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74867","activity_notes":"Door handle broken On the 3rd floor we have door handle broken could you please fix it. It is located near the lift lobby. ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 09:57 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 12:04 (roy)<\/b>Refixed door handleAll ok<\/p>

02\/09\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65489","activity_ticket_id":"60606","ticket_reference":"HDT61691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Problem with stuck window - not opening.","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"03\/10\/25","activity_end":"2025-10-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74868","activity_notes":"Problem with stuck window - not opening.","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2025 10:07 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 10:16 (carly)<\/b>Emailed twenty-twenty requesting dates.<\/p>

24\/09\/2025 09:08 (carly)<\/b>Brian is looking at available dates and will come back to us.<\/p>

26\/09\/2025 11:07 (carly)<\/b>20\/20 have requested Friday 3rd October, I have emailed requesting access for this day.<\/p>

29\/09\/2025 09:30 (carly)<\/b>Lilian has confirmed access for Friday 3rd October.Brian is aware.<\/p>

29\/09\/2025 09:41 (carly)<\/b>Please inform Brian to release just the one window restrictor.I will inform the tenant to provide access. <\/p>

30\/09\/2025 09:21 (carly)<\/b>Brian will be arriving mid- late morning.<\/p>

14\/10\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65490","activity_ticket_id":"60607","ticket_reference":"HDT61692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17147 - Redecoration works ","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"09\/09\/25","activity_end":"2025-09-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74869","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 13:06 (carly)<\/b>Access confirmed for Tuesday 9th September, please use keys for access. Flat must be ready for Monday 15th September.<\/p>

22\/09\/2025 10:02 (jack)<\/b>Done<\/p>

22\/09\/2025 12:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65491","activity_ticket_id":"60608","ticket_reference":"HDT61693","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electrical fault in lights.","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/25","activity_end":"2025-09-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74870","activity_notes":"Electrical fault in lights.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 13:14 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 15:50 (carly)<\/b>Alan is aware and confirmed with Sue.<\/p>

04\/09\/2025 12:02 (alan)<\/b>1. Investigate lights in flat hallway exposing Tested thought lighting circuit and found there to be no faults on circuit Check lamp holder on light fitting and found this to be working correctly The lamps that the tenant uses are old tungsten filament lamp. These lamps have been obsolete for over 10years and would appear to be of a poor quality, which is causing them to blow very quickly and sometimes explode We have explained this to the tenant however they do not want us to replace the lamps with LED which is now the only alternative available for these lamps2. Install new light fitting in hallway supplied by tenant <\/p>

04\/09\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65492","activity_ticket_id":"60609","ticket_reference":"HDT61694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Room 5 -No water in the Ensuite Shower.","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/09\/25","activity_end":"2025-09-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74871","activity_notes":"Room 5 -No water in the Ensuite Shower.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 13:19 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 13:23 (carly)<\/b>Mike K is aware and will attend today.<\/p>

02\/09\/2025 19:57 (michaelk)<\/b>Attended site to investigate water pressure in flat 5. A replacement shower hose was collected and fitted. 2hrs labour plus parts, total 120.96 ex vat.<\/p>

03\/09\/2025 08:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65493","activity_ticket_id":"60610","ticket_reference":"HDT61695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer machine - Dryer not functioning.","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/09\/25","activity_end":"2025-09-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74872","activity_notes":"Washer machine - Dryer not functioning.","activity_timesheet":null,"ticket_notes_combined":"

01\/09\/2025 13:25 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 15:45 (carly)<\/b>Repair Aid requested access for Thursday 4th September 12-6pm.<\/p>

01\/09\/2025 16:00 (carly)<\/b>Access confirmed for Thursday 4th September. Call Adrian on arrival.<\/p>

05\/09\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65494","activity_ticket_id":"60611","ticket_reference":"HDT61696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs.","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/09\/25","activity_end":"2025-09-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74873","activity_notes":"Various jobs.Attach number 2 to the letterbox. The number can be found in the cupboard under the fire alarm.Remove the nail from the door of Flat 5 and fill in the hole, if possible.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 13:39 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 13:40 (carly)<\/b>Access requested Wednesday 3rd September at 9am.<\/p>

02\/09\/2025 14:10 (jane)<\/b>Confirmed for Wednesday morning 3rd September - this is all for communal areas so no restriction in terms of access<\/p>

02\/09\/2025 16:34 (iain)<\/b>Remove screw from door and make good.Refit No.2 to postbox.<\/p>

02\/09\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65495","activity_ticket_id":"60612","ticket_reference":"HDT61697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs.","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/25","activity_end":"2025-09-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74874","activity_notes":"Various jobs.Ground floor One of the wall light fittings on the ground floor is loose. Please adjust it ahead of the new fitting being delivered.Please check the light sensors. Currently, the lights are not switching on immediately and require walking further down the corridor before activatingWall LightsI would like to replace the first three wall lights in the building. Could your electrician inspect whether the following model can be installed instead - Lindby wall light Heiko, set of 3, up\/down, plaster, white | Lights.co.ukThe two existing wall lights fittings I would like to re-use and installed next to flat 1 and 2. Please see attached for better understanding what to do. ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 13:41 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 13:42 (carly)<\/b>Access requested for Tuesday 2nd September at 1pm.<\/p>

04\/09\/2025 07:02 (alan)<\/b>Refix wall light in common parts Replace faulty movement sensor for lights on ground floor <\/p>

04\/09\/2025 13:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65496","activity_ticket_id":"60613","ticket_reference":"HDT61698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door Lock - Heating contoller","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/09\/25","activity_end":"2025-09-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74875","activity_notes":"Door Lock -the top lock of my flat door tends to catch, would it be possible to apply some lubricant \/ clean the lock?The Tenant needs to be shown how to use the contoller.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 14:54 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 14:59 (carly)<\/b>Access requested for Thursday 4th September at 1pm.<\/p>

01\/09\/2025 15:22 (carly)<\/b>Access confirmed, tenant will be home.<\/p>

04\/09\/2025 16:29 (iain)<\/b>Overhauled front door locks.<\/p>

09\/09\/2025 08:46 (michaelk)<\/b>Explained heating controls to tenant.<\/p>

09\/09\/2025 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65497","activity_ticket_id":"60613","ticket_reference":"HDT61698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door Lock - Heating contoller","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/09\/25","activity_end":"2025-09-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74876","activity_notes":"Door Lock -the top lock of my flat door tends to catch, would it be possible to apply some lubricant \/ clean the lock?The Tenant needs to be shown how to use the contoller.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 14:54 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 14:59 (carly)<\/b>Access requested for Thursday 4th September at 1pm.<\/p>

01\/09\/2025 15:22 (carly)<\/b>Access confirmed, tenant will be home.<\/p>

04\/09\/2025 16:29 (iain)<\/b>Overhauled front door locks.<\/p>

09\/09\/2025 08:46 (michaelk)<\/b>Explained heating controls to tenant.<\/p>

09\/09\/2025 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65498","activity_ticket_id":"60614","ticket_reference":"HDT61699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate leak communal area.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/09\/25","activity_end":"2025-09-05 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74877","activity_notes":"Investigate leak.Flat 1.1 & 1.2","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 16:02 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 16:03 (carly)<\/b>Collect keys for both flats on arrival.Lilian is also heading there now and will call upon arrival.<\/p>

01\/09\/2025 19:52 (roy)<\/b>66 Shaftesbury not 68Leak into cake shop. Flat roof above but rat droppings everywhere.Extremely large rats went down outlet.Possible rats have gnawled through pipe but need rat people to attend before we investigate<\/p>

02\/09\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>

03\/09\/2025 11:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/09\/2025 11:47 (jane)<\/b>Beaver is attending today or tomorrow to install metal baits to the externals flat roof.Then we will return to investigate <\/p>

10\/09\/2025 09:25 (jane)<\/b>Returning Thursday morning 11th September <\/p>

11\/09\/2025 14:43 (roy)<\/b>Roof repairs to flat roof.Possible rats sleeping in pipe<\/p>

11\/09\/2025 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65499","activity_ticket_id":"60615","ticket_reference":"HDT61700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in kitchen.","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/09\/25","activity_end":"2025-09-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74878","activity_notes":"Leak in kitchen. Water leaking from multiple places underneath the kitchen sink. Im not sure what the source is (washing machine, dishwasher, sink itself) ","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 16:31 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 19:48 (roy)<\/b>Leaking washing machine valveRetightened all ok<\/p>

02\/09\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65500","activity_ticket_id":"60616","ticket_reference":"HDT61701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal bathroom & Assess meter.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Office ","cs_id":"3077","cs_address_2":"19 Gerrard Street ","cs_town":"London ","cs_postcode":"WC1D 6JD","ticket_client_site":"3077","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/09\/25","activity_end":"2025-09-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74879","activity_notes":"Communal bathroom & meter readings.Flush is broken and water is constantly running in the 2nd floor bathroom","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2025 09:33 (System)<\/b>Ticket Created<\/p>

02\/09\/2025 16:36 (iain)<\/b>Repair to toilet flush.<\/p>

02\/09\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>

04\/09\/2025 06:59 (alan)<\/b>Check all meters and ensure that meters are correctly identified and labelled <\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65501","activity_ticket_id":"60616","ticket_reference":"HDT61701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal bathroom & Assess meter.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Office ","cs_id":"3077","cs_address_2":"19 Gerrard Street ","cs_town":"London ","cs_postcode":"WC1D 6JD","ticket_client_site":"3077","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/25","activity_end":"2025-09-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74880","activity_notes":"Assess Meter.Communal bathroom Flush is broken and water is constantly running in the 2nd floor bathroom.","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2025 09:33 (System)<\/b>Ticket Created<\/p>

02\/09\/2025 16:36 (iain)<\/b>Repair to toilet flush.<\/p>

02\/09\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>

04\/09\/2025 06:59 (alan)<\/b>Check all meters and ensure that meters are correctly identified and labelled <\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65502","activity_ticket_id":"60120","ticket_reference":"HDT61205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Chinatown Portfolio ","cs_id":"3144","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3144","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/10\/25","activity_end":"2025-10-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74881","activity_notes":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached CHINATOWN ","activity_timesheet":null,"ticket_notes_combined":"

15\/07\/2025 11:52 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 11:54 (jane)<\/b>Waiting on client to confirm we can commence the roof clearances next week <\/p>

22\/07\/2025 09:53 (jane)<\/b>Attending to below roofs on Tuesday 22nd July 94 Shaftesbury ave. Access through windows in common parts - Top roof access via loft hatch small step required and screwdriver1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place14-16 Rupert st. Access via 7a Wardour st. Keys 45 B1 Access to roof. (Next visit bring new tie rap)39 Wardour st. Common parts roof door.<\/p>

22\/07\/2025 13:33 (nick)<\/b>(94 Shaftesbury Avenue ) Loft hatch code 5261<\/p>

22\/07\/2025 14:33 (nick)<\/b>(4-6 Gerrard Street ) Zero access from 2 Gerard place ????<\/p>

22\/07\/2025 15:31 (nick)<\/b>(1-3 Horse & Dolphin Yard) I feel ive gone as deep as possible on my own, further down is not nice at all.Also think the tenants need to clear the rubbish properly as falls down the gaps.<\/p>

24\/07\/2025 14:35 (jane)<\/b>For Friday 25th July 15 - 16 Gerrard st. Access from 4 Macclesfield st.15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.14 Lisle Street - Key 83-B2 - Visual inspection through windowAnd whatever you can do as below :Common parts of 66 Shaftesbury Avenue only gives access to first floor roofs of 66, & 6468 Shaftesbury Avenue Smoke Ventilation opens the top hatch -Key 6B1Long ladder, two-man job.Access to 66, 68, 70, 72, 74, 76, 78, 80 Shaftesbury Av - Key 21-B1 All accesses through 80 Shaftesbury Avenue through common parts through door near Flat 7 fire escape Thanks <\/p>

25\/07\/2025 09:52 (nick)<\/b>(66 Shaftesbury Avenue ) Ive visually inspected lower roof from top floorCleared as much debris from rear hoper but access not easy visual of front of building <\/p>

25\/07\/2025 10:55 (nick)<\/b>(78 Shaftesbury Avenue ) Lost before pics<\/p>

25\/07\/2025 12:01 (nick)<\/b>(14 Lisle Street ) usual taken from inside the building photo not good so not uploaded.<\/p>

25\/07\/2025 15:54 (nick)<\/b>(11 Wardour Street ) This roof is disgusting, Needs rubish items removed one of which is a heavy motor.<\/p>

28\/07\/2025 16:43 (jane)<\/b>For Tuesday 30th July 34 Rupert st. Access via flat 4. - (Vacant Flat)19 Gerrard st. Access through roof door, ladder required. - Keys - 13 B1Second floor window Roof access requires two x engineers 28- 30 Lisle st. Common parts roof hatch, long ladder required.- 2 x engineers 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st.Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear Ladder required<\/p>

26\/08\/2025 14:42 (jane)<\/b>Roofs for Friday 29th August Flat 4, 34 Rupert Street - 26th with keysFlat 4.1, 52 Shaftesbury Avenue - Marco to confirm for Friday 29th -confirmed 11am. Marcos provide accessFlat 3, 58a Shaftesbury Avenue - with keys (do you need to enter any rooms?)Flat 3.03, 8 Gerrard Street - Adriana to confirm for Friday 29th -Time?Fla 3, 11 Gerrard Street Arranging access Flat 2, 9a Wardour Street - no access<\/p>

30\/09\/2025 11:48 (jane)<\/b>Requested access for Tuesday 7th October <\/p>

06\/10\/2025 10:02 (carly)<\/b>Confirmed for Tuesday 7th October,Please collect keys.<\/p>

06\/10\/2025 10:03 (carly)<\/b>24 and 26 Rupert Street - Ring Richard for access. Flat 2, 9a Wardour Street - KEYS NO 45 B1 & 53 B4 22\/24 Wardour Street - KEYS NO 49 B2 & 52 B2 39 Wardour Street - ?? top of the stairs hallway? 36 Gerrard Street - KEYS NO 7 B2<\/p>

14\/10\/2025 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65503","activity_ticket_id":"60617","ticket_reference":"HDT61702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower\/ bath to be re-sealed.","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/09\/25","activity_end":"2025-09-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74882","activity_notes":"Shower\/ bath to be re-sealed.","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2025 12:03 (System)<\/b>Ticket Created<\/p>

02\/09\/2025 12:04 (carly)<\/b>Call Lilian on arrival for access.<\/p>

02\/09\/2025 14:56 (travis)<\/b>Attended and cut out defective mastics around shower,Cleaned work area and applied new silicone seal.Repeated to small area outside of shower cubicle.<\/p>

02\/09\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65504","activity_ticket_id":"60618","ticket_reference":"HDT61703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace faulty downlighter by lift to ground floor ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/25","activity_end":"2025-09-02 19:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74883","activity_notes":"To replace faulty downlighter by lift to ground floor ","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2025 14:07 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 07:01 (alan)<\/b>Replace faulty light downlighter by lift on ground floor <\/p>

04\/09\/2025 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65505","activity_ticket_id":"60619","ticket_reference":"HDT61704","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services on Wednesday 3rd and Thursday 4th September ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"03\/09\/25","activity_end":"2025-09-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74884","activity_notes":"To carry out Handyman Services on Wednesday 3rd and Thursday 4th September ","activity_timesheet":null,"ticket_notes_combined":"

02\/09\/2025 14:09 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65506","activity_ticket_id":"60082","ticket_reference":"HDT61167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose toilet seat and splash back in bathroom plus other works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/09\/25","activity_end":"2025-09-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74885","activity_notes":"Inspect where draught entering For 9am Wednesday 3rd September The tenant can provide access","activity_timesheet":"2","ticket_notes_combined":"

09\/07\/2025 14:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 07:48 (michaelk)<\/b>Attended site to inspect the toilet. We attempted to repair the seat however a replacement is required. 1hr labour.I have ordered a new durovit seat<\/p>

18\/07\/2025 11:51 (carly)<\/b>To re-book with Mike when he is back.<\/p>

05\/08\/2025 10:35 (carly)<\/b>Access requested Thursday 7th August 1pm.<\/p>

05\/08\/2025 16:01 (jane)<\/b>Confirmed for Thursday 7th August at 1pm - Bring along Flat keys.<\/p>

08\/08\/2025 07:28 (michaelk)<\/b>Attended site tonrwplace the faulty toilet seat with a duravit like for like replacement. 1hr labour plus parts ,total 185 ex vat.<\/p>

08\/08\/2025 10:09 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 14:07 (jane)<\/b>Confirmed for Thursday 14th August at 11am - tenant can provide access <\/p>

12\/08\/2025 07:51 (michaelk)<\/b>The toilet seat has been replaced, however we are waiting for a date to complete the tiles. 1hr labour plus the part. 185<\/p>

13\/08\/2025 14:42 (jane)<\/b>Re-requested access for Thursday 21st August <\/p>

21\/08\/2025 08:55 (jane)<\/b>To advise client on another date <\/p>

27\/08\/2025 16:12 (jane)<\/b>Requested access for Friday morning 29th August at 9am <\/p>

28\/08\/2025 15:08 (jane)<\/b>Tenant home for access Friday morning 29th August <\/p>

29\/08\/2025 11:49 (jane)<\/b>Engineer returning on Monday 1st Sept with plinth <\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works.<\/p>

29\/08\/2025 16:09 (iain)<\/b>(Flat 2 27 Lisle Street ) Returning Monday 9.00am with plinth clips.<\/p>

01\/09\/2025 16:03 (iain)<\/b>Cut down kitchen plinth and refit. Investigate leak.<\/p>

01\/09\/2025 16:04 (iain)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath. - Email Sent<\/b><\/p>

02\/09\/2025 14:19 (jane)<\/b>For 9am Wednesday 3rd September The tenant can provide access<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>Completed splash back to bathroom in flat 2. 2hrs plus parts, total 140 ex vat.<\/p>

03\/09\/2025 16:11 (iain)<\/b>Blocked gaps under bathroom basin.Filled holes in wall behind kitchen units.Investigated water damage to windows.<\/p>

03\/09\/2025 16:14 (iain)<\/b>(Flat 2 27 Lisle Street ) No sign of a leak just damp. Think the windows are too rotten.<\/p>

12\/01\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/07\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65507","activity_ticket_id":"60620","ticket_reference":"HDT61705","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Souel Plaza's front door lock is broken, and their rear door digi lock pin is not working","ticket_address_1":"Unit 4","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 4","cs_id":"1942","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"1942","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/09\/25","activity_end":"2025-09-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74886","activity_notes":"Souel Plaza's front door lock is broken, and their rear door digi lock pin is not working","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2025 16:18 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 09:56 (travis)<\/b>Attended and taken details of broken,Bottom flush lock,Lock on order.<\/p>

03\/09\/2025 10:39 (jane)<\/b>Flush bolt on order <\/p>

11\/09\/2025 11:21 (jane)<\/b>Parts have arrived, attending on Monday 15th September <\/p>

15\/09\/2025 14:52 (travis)<\/b>Collection and fitment of lower drop lock to main entrance door.Digi lock still on order.<\/p>

16\/09\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65508","activity_ticket_id":"60616","ticket_reference":"HDT61701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal bathroom & Assess meter.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor Office ","cs_id":"3077","cs_address_2":"19 Gerrard Street ","cs_town":"London ","cs_postcode":"WC1D 6JD","ticket_client_site":"3077","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/09\/25","activity_end":"2025-09-02 18:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74887","activity_notes":"Assess Meter.Communal bathroom Flush is broken and water is constantly running in the 2nd floor bathroom.","activity_timesheet":"2","ticket_notes_combined":"

02\/09\/2025 09:33 (System)<\/b>Ticket Created<\/p>

02\/09\/2025 16:36 (iain)<\/b>Repair to toilet flush.<\/p>

02\/09\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>

04\/09\/2025 06:59 (alan)<\/b>Check all meters and ensure that meters are correctly identified and labelled <\/p>","ticket_full_notes_text":"","ticket_created":"02\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65509","activity_ticket_id":"60621","ticket_reference":"HDT61706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from bathroom basin.","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74888","activity_notes":"Leak from bathroom basin.","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 09:26 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 09:30 (carly)<\/b>Please call Adrian for access.<\/p>

04\/09\/2025 07:24 (michaelk)<\/b>Attended site to repair leak to the basin taps. Installed new o-ring and left in full working order. 1hr labour 55<\/p>

04\/09\/2025 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65510","activity_ticket_id":"60622","ticket_reference":"HDT61707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 4","cs_id":"1544","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1544","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74889","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 09:35 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:08 (carly)<\/b>(Ticket Closed)<\/p>

03\/09\/2025 11:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/09\/2025 11:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65511","activity_ticket_id":"60623","ticket_reference":"HDT61708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 5","ticket_address_2":"1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"Flat 5","cs_id":"1125","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/09\/25","activity_end":"2025-09-03 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74890","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 09:38 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/09\/2025 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65512","activity_ticket_id":"60624","ticket_reference":"HDT61709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Communal areas - ceiling leak ","ticket_address_1":"39 King Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/25","activity_end":"2025-09-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74891","activity_notes":" Communal areas - ceiling leak.","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 09:46 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 09:47 (carly)<\/b>Anna will arrange access to flats 5 and 6 as they have access to the terrace.<\/p>

03\/09\/2025 10:01 (carly)<\/b>Engineer can collect keys to flat 5 & 6 form security. We have notified them that we will need access. Ask engineer to knock first to check if someone is in the flat and use a management key if no one respond. <\/p>

03\/09\/2025 14:40 (jane)<\/b>Requested access for Friday morning 5th September at 9am to carry out the repairs <\/p>

03\/09\/2025 16:15 (iain)<\/b>Investigate leak into common parts.<\/p>

03\/09\/2025 16:17 (iain)<\/b>(39 King Street) Flat 6. Bottom of external staircase uplifted decking to check on outlet, not blocked but area holding water. To return, uplift decking, clean, dry and seal.<\/p>

04\/09\/2025 10:22 (jane)<\/b>Confirmed for Friday 5th September at 9amTenant should be in the flat but if not we can use a management key. <\/p>

05\/09\/2025 16:25 (iain)<\/b>Uplifted decking, cleaned, dried off and sealed. Reinstated decking.<\/p>

09\/09\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65513","activity_ticket_id":"60625","ticket_reference":"HDT61710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light flickering on ground floor ","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/25","activity_end":"2025-09-03 12:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74892","activity_notes":"Light flickering on ground floor ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 10:21 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 07:03 (alan)<\/b>Replace blown lamps ground floor common parts <\/p>

04\/09\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65514","activity_ticket_id":"60626","ticket_reference":"HDT61711","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 1 Court House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_address_1":"Flat 1 Court House","cs_id":"3159","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3159","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/25","activity_end":"2025-09-11 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74893","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:27 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:28 (carly)<\/b>Access requested Thursday 11th September 9am.<\/p>

09\/09\/2025 09:28 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65515","activity_ticket_id":"60627","ticket_reference":"HDT61712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 2 Court House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_address_1":"Flat 2 Court House","cs_id":"3160","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3160","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/25","activity_end":"2025-09-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74894","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:30 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:32 (carly)<\/b>Access requested Thursday 11th September at 10:30am.<\/p>

09\/09\/2025 09:28 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65516","activity_ticket_id":"60628","ticket_reference":"HDT61713","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 3 Court House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_address_1":"Flat 3 Court House","cs_id":"3161","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3161","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/25","activity_end":"2025-09-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74895","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:33 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:36 (carly)<\/b>Access requested Thursday 11th September 12pm<\/p>

09\/09\/2025 09:29 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65517","activity_ticket_id":"60629","ticket_reference":"HDT61714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 4 Court House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_address_1":"Flat 4 Court House","cs_id":"3162","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3162","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/25","activity_end":"2025-09-11 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74896","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:38 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:40 (carly)<\/b>Access requested Thursday 11th September 1:30pm<\/p>

09\/09\/2025 09:33 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65518","activity_ticket_id":"60630","ticket_reference":"HDT61715","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 6 Court House","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_address_1":"Flat 6 Court House","cs_id":"3163","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3163","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/25","activity_end":"2025-09-11 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74897","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:41 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:43 (carly)<\/b>Access requested Thursday 11th September 3pm.<\/p>

09\/09\/2025 09:34 (carly)<\/b>(Ticket Closed)<\/p>

09\/09\/2025 09:36 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65519","activity_ticket_id":"60614","ticket_reference":"HDT61699","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Investigate leak communal area.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/09\/25","activity_end":"2025-09-11 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74898","activity_notes":"Investigate leak communal area.","activity_timesheet":"2","ticket_notes_combined":"

01\/09\/2025 16:02 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 16:03 (carly)<\/b>Collect keys for both flats on arrival.Lilian is also heading there now and will call upon arrival.<\/p>

01\/09\/2025 19:52 (roy)<\/b>66 Shaftesbury not 68Leak into cake shop. Flat roof above but rat droppings everywhere.Extremely large rats went down outlet.Possible rats have gnawled through pipe but need rat people to attend before we investigate<\/p>

02\/09\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>

03\/09\/2025 11:46 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/09\/2025 11:47 (jane)<\/b>Beaver is attending today or tomorrow to install metal baits to the externals flat roof.Then we will return to investigate <\/p>

10\/09\/2025 09:25 (jane)<\/b>Returning Thursday morning 11th September <\/p>

11\/09\/2025 14:43 (roy)<\/b>Roof repairs to flat roof.Possible rats sleeping in pipe<\/p>

11\/09\/2025 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65520","activity_ticket_id":"60631","ticket_reference":"HDT61716","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 2 Brompton Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1DP","cs_address_1":"Flat 2 Brompton Road","cs_id":"3164","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1DP","ticket_client_site":"3164","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/25","activity_end":"2025-09-12 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74899","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:46 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:51 (carly)<\/b>Access requested Friday 12th September 9am.<\/p>

09\/09\/2025 09:36 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65521","activity_ticket_id":"60632","ticket_reference":"HDT61717","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 3 Brompton Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"1DP","cs_address_1":"Flat 3 Brompton Road","cs_id":"3165","cs_address_2":"","cs_town":"London","cs_postcode":"1DP","ticket_client_site":"3165","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/25","activity_end":"2025-09-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74900","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:52 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:54 (carly)<\/b>Access requested Friday 12th September 10:30am<\/p>

09\/09\/2025 09:37 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65522","activity_ticket_id":"60633","ticket_reference":"HDT61718","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 4 Brompton Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1DP","cs_address_1":"Flat 4 Brompton Road","cs_id":"3166","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1DP","ticket_client_site":"3166","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/25","activity_end":"2025-09-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74901","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:55 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:57 (carly)<\/b>Access requested Friday 12th September 12pm.<\/p>

09\/09\/2025 09:37 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65523","activity_ticket_id":"60634","ticket_reference":"HDT61719","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 6 Brompton Road","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"1DP","cs_address_1":"Flat 6 Brompton Road","cs_id":"3167","cs_address_2":"","cs_town":"London","cs_postcode":"1DP","ticket_client_site":"3167","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/09\/25","activity_end":"2025-09-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74902","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

03\/09\/2025 11:59 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 12:02 (carly)<\/b>Access requested Friday 12th September at 1:30pm<\/p>

09\/09\/2025 09:38 (carly)<\/b>(Ticket Closed)<\/p>

17\/09\/2025 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/09\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65524","activity_ticket_id":"60635","ticket_reference":"HDT61720","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2nd floor common area, unblock toilet & investigate toilet door not closing","ticket_address_1":"2nd Floor","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"2nd Floor","cs_id":"3055","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/10\/25","activity_end":"2025-10-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74903","activity_notes":"2nd floor common area, unblock toilet & investigate toilet door not closing","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 13:25 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 16:20 (iain)<\/b>Toilet checked and flush adjusted. To return to plane door\/frame.<\/p>

04\/09\/2025 16:30 (iain)<\/b>Eased, adjusted, planed down 2nd floor toilet door and frame. Made good.<\/p>

04\/09\/2025 16:31 (iain)<\/b>(2nd Floor 83-84 Long Acre) Waiting for details of paint colour for top coat.<\/p>

10\/09\/2025 10:34 (jane)<\/b>Chased Randall again for the paint colour<\/p>

23\/09\/2025 10:15 (jane)<\/b>Chasing Randall again for colour of door frame <\/p>

25\/11\/2025 16:10 (jack)<\/b>Done 90<\/p>

26\/11\/2025 12:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65525","activity_ticket_id":"60636","ticket_reference":"HDT61721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3rd floor toilet \u00e2\u20ac\u201c one ceiling light is not working Basement (next to the lift) \u00e2\u20ac\u201c one light is out","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/09\/25","activity_end":"2025-09-03 16:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74904","activity_notes":"3rd floor toilet one ceiling light is not working Basement (next to the lift) one light is out","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 14:45 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 07:05 (alan)<\/b>Repair loose connection to light in basement and order replacement light fitting for light in 3rd floor WC <\/p>

04\/09\/2025 12:10 (alan)<\/b>Return to site and replace light fitting in the 3rd floor wc <\/p>

04\/09\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65526","activity_ticket_id":"60637","ticket_reference":"HDT61722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/25","activity_end":"2025-09-05 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74905","activity_notes":"To carry out full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 16:11 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 16:12 (jane)<\/b>Requested access for Friday afternoon 5th September <\/p>

04\/09\/2025 08:45 (jane)<\/b>For Friday afternoon 5th September, take keys but knock first <\/p>

09\/09\/2025 08:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65527","activity_ticket_id":"60638","ticket_reference":"HDT61723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing ","ticket_address_1":"Flat 2","ticket_address_2":"27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1384","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/09\/25","activity_end":"2025-09-05 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74906","activity_notes":"To carry out full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 16:20 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 16:21 (jane)<\/b>Requested access for Friday afternoon 5th September <\/p>

04\/09\/2025 08:45 (jane)<\/b>For Friday afternoon 5th September, take keys but knock first <\/p>

09\/09\/2025 08:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65528","activity_ticket_id":"60639","ticket_reference":"HDT61724","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Loose toilet seat and check booster pump to shower ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74907","activity_notes":"Loose toilet seat and check booster pump to shower ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 16:32 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 16:35 (jane)<\/b>Requested access for Monday afternoon 8th September <\/p>

09\/09\/2025 09:58 (carly)<\/b>Confirmed for Tuesday 9th September between 1-2pm.Tenant will be home but has meetings between 2-4pm.<\/p>

11\/09\/2025 10:39 (michaelk)<\/b>Attended site to investigate toilet seat. No repair is possible, a replacement seat is required. Collected dimensions, to source.Looked at possible pump installation beneath the kitchen sink. I will speak to Lillian. 1hr labour 55<\/p>

11\/09\/2025 13:29 (jane)<\/b>Attended site to investigate toilet seat. No repair is possible, a replacement seat is required. Collected dimensions, to source. Looked at possible pump installation beneath the kitchen sink. I will speak to Lillian - Email Sent<\/b><\/p>

29\/09\/2025 14:23 (carly)<\/b>Spoke to Mike K, he is still chasing the relevant parts and will inform us when they arrive.<\/p>

08\/10\/2025 13:06 (carly)<\/b>Mike K will let us know when he has a suitable toilet seat.<\/p>

17\/10\/2025 11:00 (carly)<\/b>Spoke with Mike, he will let us know when a suitable one is found.<\/p>

04\/11\/2025 10:03 (jane)<\/b>Confirmed for Wednesday 5th November between 1 and 3pm <\/p>

05\/11\/2025 15:19 (michaelk)<\/b>Note; the correct seat has been located and ordered. No charge for the additional information I needed.<\/p>

06\/11\/2025 10:08 (jane)<\/b>Note; the correct seat has been located and ordered. No charge for the additional information we needed. - Email Sent<\/b><\/p>

21\/11\/2025 08:24 (michaelk)<\/b>Attended site to replace both cartridges to the ensuite basin. Completed work and left in full working order. 1hr labour plus parts, total 91.20 ex vat.<\/p>

25\/11\/2025 08:29 (michaelk)<\/b>Attended site to replace the toilet which was identified and sourced. 1hr labour plus parts, total 191.80 ex vat.<\/p>

26\/11\/2025 12:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65529","activity_ticket_id":"60640","ticket_reference":"HDT61725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To tidy up cables on the 2nd floor landing","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/09\/25","activity_end":"2025-09-04 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74908","activity_notes":"To tidy up cables on the 2nd floor landing","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 09:10 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 12:06 (alan)<\/b>Refix cables to wall on staircase as needed <\/p>

04\/09\/2025 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65530","activity_ticket_id":"60641","ticket_reference":"HDT61726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17149 - Full redecoration works ","ticket_address_1":"Flat 1","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"Flat 1","cs_id":"3169","cs_address_2":"72 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"3169","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"23\/09\/25","activity_end":"2025-09-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74909","activity_notes":"Full redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 11:25 (jane)<\/b>Please start from Tuesday ,23rd Sept. We do not have a new tenant yet<\/p>

11\/09\/2025 09:00 (jane)<\/b>New tenant moves in on 2nd October <\/p>

28\/09\/2025 08:08 (jack)<\/b>Done an extra of 140 has been added to this price due to half of the plaster falling off the bathroom ceiling during a minor repair, Lilian has agreed to this, Thankyou <\/p>

30\/09\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65531","activity_ticket_id":"60642","ticket_reference":"HDT61727","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17152 - Replacement washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/09\/25","activity_end":"2025-09-17 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74910","activity_notes":"Replacement washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2025 13:05 (jane)<\/b>Instructed Repair Aid to order new Hotpoint washer\/dryer<\/p>

15\/09\/2025 11:52 (carly)<\/b>Repair Aid have requested access Wednesday 17th September 12-6pm.Awaiting confirmation from client,<\/p>

15\/09\/2025 14:13 (carly)<\/b>Confirmed with tenant and repair aid for Wednesday 17th September. Awaiting access confirmation.<\/p>

17\/09\/2025 09:52 (jane)<\/b>For Wednesday 17th September - between 12 and 6pm keys for access <\/p>

18\/09\/2025 08:13 (roy)<\/b>Access Repair Aid<\/p>

18\/09\/2025 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65532","activity_ticket_id":"60275","ticket_reference":"HDT61360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's - Electric heating service, PAT, Alarm.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/09\/25","activity_end":"2025-09-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74911","activity_notes":"ITC's - Electric heating service, PAT, Alarm.All ITC to include plumbing checks(to clear waste pipe under wash basin & kitchen sink)Window restrictors & blinds cleats where required.","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:26 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 15:49 (jane)<\/b>Blind chains on order <\/p>

04\/09\/2025 15:57 (travis)<\/b>Itc works.<\/p>

05\/09\/2025 10:13 (travis)<\/b>Itc works.<\/p>

05\/09\/2025 14:37 (jane)<\/b>Window film on order <\/p>

08\/09\/2025 09:36 (travis)<\/b>Replacement blind pull chains from two meters to four meters.<\/p>

09\/09\/2025 13:55 (jane)<\/b>More chains and cleats from blinds on order <\/p>

11\/09\/2025 10:41 (michaelk)<\/b>Attended site to test the electric storage boiler for correct operation. Tested both heating and hot water operation and left in full working order. 2hrs labour 105<\/p>

11\/09\/2025 11:20 (jane)<\/b>Parts have arrived, attending on Monday 15th September <\/p>

15\/09\/2025 12:09 (travis)<\/b>Removed double roller blinds X5 and replaced pull chains to correct length,Refitted blinds and incorporated cleats to walls.Removed bathroom blinds and disposed off,fitted privacy film to all four windows.<\/p>

16\/09\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65533","activity_ticket_id":"60643","ticket_reference":"HDT61728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To survey the state of the slate roof and carry out any needed repairs","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"26\/09\/25","activity_end":"2025-09-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74912","activity_notes":"To survey the state of the slate roof and carry out any needed repairs","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 14:34 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 15:06 (jane)<\/b>Requested access for 1pm on Friday 5th September <\/p>

04\/09\/2025 16:48 (jane)<\/b>Confirmed for 1pm on Friday 5th September, there will be someone there called Tim who will give access<\/p>

05\/09\/2025 13:46 (travis)<\/b>Attended and found problem areas on main slated roof,made a very temporary repair to problem area.Need to source materials, approximately 25 ,10" x 20" slates to complete this job.<\/p>

19\/09\/2025 15:49 (jane)<\/b>Requested access for Monday morning 22nd September <\/p>

19\/09\/2025 15:58 (jane)<\/b>Confirmed for Monday morning 22nd September <\/p>

25\/09\/2025 15:49 (jane)<\/b>Confirmed for 9am on Friday 26th September Any problems with access, go through fire door at 1 Horse and Dolphin Yard - security have keys for door <\/p>

26\/09\/2025 13:30 (travis)<\/b>Roof slating works to main roof.<\/p>

26\/09\/2025 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65534","activity_ticket_id":"60644","ticket_reference":"HDT61729","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Two faulty plug sockets, one in the lounge area and the other in the back bedroom - keys for access ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/09\/25","activity_end":"2025-09-23 19:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74913","activity_notes":"Two faulty plug sockets, one in the lounge area and the other in the back bedroom- keys for access ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 14:39 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 13:22 (alan)<\/b>Order 2 replacement sockets <\/p>

05\/09\/2025 13:59 (jane)<\/b>Ordered 2No replacement sockets - Email Sent<\/b><\/p>

16\/09\/2025 17:06 (alan)<\/b>Return to site and replace 2 faulty sockets. <\/p>

17\/09\/2025 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65535","activity_ticket_id":"60645","ticket_reference":"HDT61730","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"London Graphic Centre - Protection works to server following recent leak ","ticket_address_1":"16-18 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FARo","cs_address_1":"16-18 Shelton Street ","cs_id":"2950","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FARo","ticket_client_site":"2950","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/09\/25","activity_end":"2025-09-04 18:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74914","activity_notes":"London Graphic Centre - Protection works to server following recent leak ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 14:41 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 15:56 (travis)<\/b>Protection works to top floor server.<\/p>

04\/09\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65536","activity_ticket_id":"60646","ticket_reference":"HDT61731","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"To carry out PAT testing - 8am - Friday 12th September - 3rd Floor ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Becket House","cs_id":"2951","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/25","activity_end":"2025-10-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74915","activity_notes":"To carry out PAT testing - 8am - Friday 12th September ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 14:43 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 10:28 (carly)<\/b>Now confirmed for Friday 26th September as per Steve. Tenant will be home to provide access.<\/p>

26\/09\/2025 14:28 (roy)<\/b>Unable to turn off 75 monitors75 xtn leads 75 modems Need to arrange out of hoursDue to people working at their stations.These people sometimes work u til 2am<\/p>

03\/10\/2025 10:14 (roy)<\/b>Complete pat test<\/p>

03\/10\/2025 11:21 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2025 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65537","activity_ticket_id":"60647","ticket_reference":"HDT61732","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17154 - Replacement kitchen tap ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/25","activity_end":"2025-10-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74916","activity_notes":"Replacement kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 15:18 (jane)<\/b>Please liaise with Adriana for access.<\/p>

26\/09\/2025 11:30 (carly)<\/b>Access requested Tuesday 30th September 12pm.<\/p>

26\/09\/2025 11:42 (carly)<\/b>Access confirmed Wednesday 1st October 11-3pm.<\/p>

02\/10\/2025 06:57 (michaelk)<\/b>Attended site to replace the kitchen tap as per quote. Completed work and left fully operational. 334.99 ex vat.<\/p>

02\/10\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65538","activity_ticket_id":"60529","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/25","activity_end":"2025-09-26 11:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74917","activity_notes":"To carry out ITC check list - For Thursday 21st August ","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65539","activity_ticket_id":"60648","ticket_reference":"HDT61733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping works to the riser cupboard ","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/25","activity_end":"2025-09-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74918","activity_notes":"Fire stopping works to the riser cupboard The riser cupboard is located on the left-hand side next to flat 2 and 3. There are holes on the floor. Need FB2 KEY ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 15:59 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 15:39 (travis)<\/b>H&S works,Filling large voids in electrical riser cupboard floor.<\/p>

09\/09\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65540","activity_ticket_id":"60649","ticket_reference":"HDT61734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs ","ticket_address_1":"34 Cranbourne Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"34 Cranbourne Street","cs_id":"3034","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3034","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/25","activity_end":"2025-09-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74919","activity_notes":"Various jobs Could you please fix the handle to the front door it is loose Could you please the handle to the ground floor riser cupboard. ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 16:02 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 16:28 (iain)<\/b>Refixed handles to main front door and riser cupboard.<\/p>

09\/09\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65541","activity_ticket_id":"60650","ticket_reference":"HDT61735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17155 - Redecoration works ","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"01\/10\/25","activity_end":"2025-10-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74920","activity_notes":"Redecoration works New tenant moves in on 12th October ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2025 16:23 (jane)<\/b>New Tenant moves in on 12th October <\/p>

02\/10\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65542","activity_ticket_id":"60651","ticket_reference":"HDT61736","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out EICR ","ticket_address_1":"27 Slingsby Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"27 Slingsby Place","cs_id":"512","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/25","activity_end":"2025-10-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74921","activity_notes":"To carry out EICR ","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 16:32 (System)<\/b>Ticket Created<\/p>

12\/09\/2025 14:47 (alan)<\/b>Electrical inspection <\/p>

12\/09\/2025 14:48 (alan)<\/b>Electrical inspection <\/p>

15\/09\/2025 07:03 (alan)<\/b>EICR<\/p>

18\/09\/2025 16:18 (jane)<\/b>Returning on 19th September <\/p>

13\/10\/2025 07:38 (alan)<\/b>Complete electrical inspectionJane this need to be invoicedAs 27 Slingsby residentialAnd 27 Slingsby estateSpeak to me with regard the split in the invoice<\/p>

13\/10\/2025 12:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65543","activity_ticket_id":"60652","ticket_reference":"HDT61737","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out EICR ","ticket_address_1":"7-13 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"7-13 Mercer Street ","cs_id":"3170","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"3170","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/25","activity_end":"2025-09-26 13:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74922","activity_notes":"To carry out EICR ","activity_timesheet":null,"ticket_notes_combined":"

04\/09\/2025 16:38 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65544","activity_ticket_id":"60653","ticket_reference":"HDT61738","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/25","activity_end":"2025-09-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74923","activity_notes":"PAT testing Start 8:00am at Lillywhites 24-36 Regent Street London SW1Y 4QF.The following is a list of names\/addresses that items are located at:1.Lillywhites 24-36 Regent Street London SW1Y 4QF - Basement2.24 Old Bond Street London W1S 4AL Rear staircase Ground Floor Cupboard3.Cinema House 93-95 Wardour Street London W1F 0UD Basement4.3rd Floor 71 Broadwick Street London W1F 9QY5.Kato 3rd Floor 49 Carnaby Street London W1F 9PX 6.Unit 18, Archer Street Studios 10\/11 Archer Street London W1D 7AZ7.Flagstone 1st Floor Clareville House 26-27 Oxendon Street London SW1Y 4EL8.Young Westminster 3 Rupert Court London W1D 6DX9.4 Gerrard Street London W1D 5AP 10.Central Cross 51-79 Charing Cross Road London WC2H 0NE11.Becket House 3rd Floor 36 Old Jury London EC2R 8DD","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 09:16 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 08:43 (roy)<\/b>Various properties pat test<\/p>

23\/09\/2025 09:53 (jane)<\/b>List of properties completed on 16th September, Becket House, 36 Old Jewry booked in for 26th September <\/p>

26\/09\/2025 14:19 (roy)<\/b>Pat test <\/p>

26\/09\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65545","activity_ticket_id":"60654","ticket_reference":"HDT61739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2, 34 Cranbourn Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2, 34 Cranbourn Street ","cs_id":"3149","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/25","activity_end":"2025-09-23 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74924","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 09:29 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 09:40 (carly)<\/b>Access requested Tuesday 23rd September 9am.<\/p>

22\/09\/2025 09:16 (carly)<\/b>Access confirmed please use keys.<\/p>

24\/09\/2025 05:31 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/09\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65546","activity_ticket_id":"60655","ticket_reference":"HDT61740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/25","activity_end":"2025-09-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74925","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 09:41 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 09:43 (carly)<\/b>Access requested Tuesday 23rd September 10:30am.<\/p>

22\/09\/2025 09:16 (carly)<\/b>Access confirmed please use keys.<\/p>

24\/09\/2025 05:31 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/09\/2025 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65547","activity_ticket_id":"60656","ticket_reference":"HDT61741","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17153 - Replacement boiler ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"3169","cs_address_2":"72 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"3169","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/25","activity_end":"2025-09-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74926","activity_notes":"Replacement boiler ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 09:43 (jane)<\/b>Property is vacant <\/p>

11\/09\/2025 09:01 (jane)<\/b>New tenant moves in on 2nd October - is there other way to improve the water pressure? Can you please check again.<\/p>

24\/09\/2025 13:38 (jane)<\/b>Attending on Thursday morning 25th September to commission boiler <\/p>

26\/09\/2025 05:27 (michaelk)<\/b>Attended site and completed the installation of a new boiler. Commissioned as per manufacturer's instructions and completed all warranty\/benchmark requirements. Registered with gas safe and Worcester. 2,350 ex vat.<\/p>

26\/09\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65548","activity_ticket_id":"60657","ticket_reference":"HDT61742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 4","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"16","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"16","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/09\/25","activity_end":"2025-09-23 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74927","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 09:44 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 09:45 (carly)<\/b>Access requested Tuesday 23rd September 12pm.<\/p>

22\/09\/2025 09:16 (carly)<\/b>Access confirmed please use keys.<\/p>

24\/09\/2025 05:30 (michaelk)<\/b>Completed compliance testing 145<\/p>

24\/09\/2025 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65549","activity_ticket_id":"60658","ticket_reference":"HDT61743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Site office - Flickering lights.","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/25","activity_end":"2025-09-26 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74928","activity_notes":"Site office - Flickering lights.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 09:48 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 09:48 (carly)<\/b>Alan is aware and will attend later today.<\/p>

05\/09\/2025 13:21 (alan)<\/b>Order replacement lamps <\/p>

18\/09\/2025 15:38 (jane)<\/b>Lights in stock - returning on 19th September <\/p>

22\/09\/2025 05:49 (alan)<\/b>Order replacement lamps <\/p>

23\/09\/2025 11:56 (jane)<\/b>Ordered further replacement lamps <\/p>

26\/09\/2025 07:25 (alan)<\/b>Replace blown lamps in office <\/p>

26\/09\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65550","activity_ticket_id":"60659","ticket_reference":"HDT61744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/25","activity_end":"2025-09-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74929","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 09:57 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 09:58 (carly)<\/b>Access requested Wednesday 24th September 9am.<\/p>

23\/09\/2025 09:46 (carly)<\/b>Follow up email sent requesting access.<\/p>

23\/09\/2025 14:24 (jane)<\/b>Collect keys but knock first <\/p>

25\/09\/2025 05:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/09\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65551","activity_ticket_id":"60660","ticket_reference":"HDT61745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/25","activity_end":"2025-09-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74930","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 10:00 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 10:02 (carly)<\/b>Access requested Wednesday 24th September 10:30am.<\/p>

23\/09\/2025 09:46 (carly)<\/b>Follow up email sent requesting access.<\/p>

23\/09\/2025 14:24 (jane)<\/b>Collect keys but knock first <\/p>

25\/09\/2025 05:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/09\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65552","activity_ticket_id":"60661","ticket_reference":"HDT61746","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/25","activity_end":"2025-09-24 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74931","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 10:03 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 10:04 (carly)<\/b>Access requested Wednesday 24th September 12pm.<\/p>

23\/09\/2025 09:47 (carly)<\/b>Follow up email sent requesting access.<\/p>

23\/09\/2025 14:24 (jane)<\/b>Collect keys but knock first <\/p>

25\/09\/2025 05:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/09\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65553","activity_ticket_id":"60662","ticket_reference":"HDT61747","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 8 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/25","activity_end":"2025-09-24 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74932","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 10:05 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 10:07 (carly)<\/b>Access requested Wednesday 24th September 1:30pm.<\/p>

23\/09\/2025 09:47 (carly)<\/b>Follow up email sent requesting access.<\/p>

23\/09\/2025 14:25 (jane)<\/b>Collect keys but knock first <\/p>

25\/09\/2025 05:36 (michaelk)<\/b>Completed compliance testing 145<\/p>

25\/09\/2025 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65554","activity_ticket_id":"60663","ticket_reference":"HDT61748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Fire chain broken","ticket_address_1":"Flat 5","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/09\/25","activity_end":"2025-09-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74933","activity_notes":" Fire chain broken","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 10:20 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 10:22 (carly)<\/b>Vacant property, please use keys.<\/p>

05\/09\/2025 16:30 (iain)<\/b>Supplied and fitted 2 Perko door closers.<\/p>

09\/09\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65555","activity_ticket_id":"60664","ticket_reference":"HDT61749","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate Metal protection bar ","ticket_address_1":"Dansey Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D","cs_address_1":"Dansey Place ","cs_id":"860","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D","ticket_client_site":"860","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/09\/25","activity_end":"2025-09-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74934","activity_notes":"Reinstate Metal protection bar Dansey Place, rear of 68 Shaftesbury.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 10:30 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 11:35 (carly)<\/b>Confirmed for Monday 8th September.<\/p>

05\/09\/2025 14:27 (travis)<\/b>Attended and removed damaged key clamp bump stop Repaired and refitted using new stainless steel fixings.<\/p>

05\/09\/2025 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65556","activity_ticket_id":"60665","ticket_reference":"HDT61750","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17150 - Allbirds - Rubbish removal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/09\/25","activity_end":"2025-09-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74935","activity_notes":"Allbirds - Rubbish removal ","activity_timesheet":null,"ticket_notes_combined":"

08\/09\/2025 20:01 (roy)<\/b>Remo e rubbish into foyer and take heavy chairs to Shelton St<\/p>

09\/09\/2025 17:51 (travis)<\/b>Clearance.<\/p>

10\/09\/2025 16:30 (travis)<\/b>Shop clearance.<\/p>

10\/09\/2025 21:36 (roy)<\/b>Assist with shop unit<\/p>

10\/09\/2025 21:36 (roy)<\/b>Take items to wembly<\/p>

11\/09\/2025 22:01 (travis)<\/b>Shop clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:19 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65557","activity_ticket_id":"60653","ticket_reference":"HDT61738","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/09\/25","activity_end":"2025-09-26 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74936","activity_notes":"Becket House 3rd Floor 36 Old Jury London EC2R 8DDYes, it would make sense for Roy to do my 2 hoovers and extension leads on 12th while he is there.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 09:16 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 08:43 (roy)<\/b>Various properties pat test<\/p>

23\/09\/2025 09:53 (jane)<\/b>List of properties completed on 16th September, Becket House, 36 Old Jewry booked in for 26th September <\/p>

26\/09\/2025 14:19 (roy)<\/b>Pat test <\/p>

26\/09\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65558","activity_ticket_id":"60666","ticket_reference":"HDT61751","ticket_client":"2183","client_name":"Rohan ","ticket_title":"List of repairs for Wednesday 17th September at 10am","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"11 Mercer Street ","cs_id":"3176","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QE","ticket_client_site":"3176","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/25","activity_end":"2025-09-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74937","activity_notes":"For Wednesday 17th September We recently had a Fire Risk Assessment at our store in Covent Garden and there are a few things we need to address and Im hoping you may be able to help, they are The ground floor alternative (rear) exit from the Rohan retail unit is binding on the draft excluder\/floor. Either the draft excluder should be removed, or the self-closing device should be adjusted. The push pad on one of the alternative exits from the stockroom to the rear corridor (the exit nearest to the Arome basement unit) is stiff to operate and should be adjusted to ensure ease of operation. One of the alternative exit doors from the Rohan basement stock room to the shared basement retail corridor (the exit nearest the staircase) has a small hole in the door leaf. The hole should be filled with suitable materials that will provide at least 30 minutes fire resistance.","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 11:20 (System)<\/b>Ticket Created<\/p>

10\/09\/2025 10:31 (jane)<\/b>Requested access for another date for next week <\/p>

10\/09\/2025 14:01 (jane)<\/b>Re-booking for Wednesday 17th September <\/p>

11\/09\/2025 13:00 (jane)<\/b>Confirmed for Wednesday 17th September at 10am <\/p>

17\/09\/2025 11:23 (travis)<\/b>H&S Works,Raised draught strip to bottom of fire door leading to 27 slingsby pl corridor to prevent binding on floor and allow positive closing.Altered position of door lock keep on frame to ease opening of fire door.Filled void in fire door with half HR fire rated sealant.<\/p>

17\/09\/2025 13:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65559","activity_ticket_id":"60667","ticket_reference":"HDT61752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17158 - Replacement expansion vessel","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/25","activity_end":"2025-10-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74938","activity_notes":"Replacement expansion vessel ","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 11:25 (carly)<\/b>Mike K to order parts.<\/p>

23\/09\/2025 11:38 (carly)<\/b>Access requested Thursday 25th September at 9am.<\/p>

30\/09\/2025 12:11 (carly)<\/b>Access requested 9am Thursday 2nd October.<\/p>

30\/09\/2025 12:20 (carly)<\/b>Tenant vacating on 20th October, now booked for 21st October as requested by Lilian.<\/p>

22\/10\/2025 08:07 (michaelk)<\/b>Attended site to remove and replace the expansion vessel. Completed work 271.74 ex vat.<\/p>

22\/10\/2025 09:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65560","activity_ticket_id":"60668","ticket_reference":"HDT61753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17157 - To replace mains Co alarm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1734","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1734","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/25","activity_end":"2025-10-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74939","activity_notes":"To replace mains Co alarm","activity_timesheet":"2","ticket_notes_combined":"

05\/09\/2025 11:27 (carly)<\/b>Mike K to order parts.<\/p>

23\/09\/2025 11:41 (carly)<\/b>Access requested Thursday 25th September 11am.<\/p>

24\/09\/2025 09:44 (carly)<\/b>Tenant unable to do 25th September.Access now requested for Monday 29th September at 9am.<\/p>

26\/09\/2025 11:24 (carly)<\/b>Follow up email sent requesting access for Monday 29th September.<\/p>

29\/09\/2025 09:25 (carly)<\/b>Access now requested for Tuesday 30th September at 11am.<\/p>

29\/09\/2025 10:12 (carly)<\/b>Access confirmed for Tuesday 30th September. Lilian to confirm access details.<\/p>

29\/09\/2025 13:14 (carly)<\/b>Tenant can provide access at 11:30am.<\/p>

06\/10\/2025 11:09 (michaelk)<\/b>Attended site to remove the existing mains co alarm and to replace with a superceded alarm. 2hrs labour plus parts, total 181.07<\/p>

08\/10\/2025 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65561","activity_ticket_id":"60275","ticket_reference":"HDT61360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's - Electric heating service, PAT, Alarm.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/09\/25","activity_end":"2025-09-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74940","activity_notes":"Blind chains on order ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:26 (System)<\/b>Ticket Created<\/p>

04\/09\/2025 15:49 (jane)<\/b>Blind chains on order <\/p>

04\/09\/2025 15:57 (travis)<\/b>Itc works.<\/p>

05\/09\/2025 10:13 (travis)<\/b>Itc works.<\/p>

05\/09\/2025 14:37 (jane)<\/b>Window film on order <\/p>

08\/09\/2025 09:36 (travis)<\/b>Replacement blind pull chains from two meters to four meters.<\/p>

09\/09\/2025 13:55 (jane)<\/b>More chains and cleats from blinds on order <\/p>

11\/09\/2025 10:41 (michaelk)<\/b>Attended site to test the electric storage boiler for correct operation. Tested both heating and hot water operation and left in full working order. 2hrs labour 105<\/p>

11\/09\/2025 11:20 (jane)<\/b>Parts have arrived, attending on Monday 15th September <\/p>

15\/09\/2025 12:09 (travis)<\/b>Removed double roller blinds X5 and replaced pull chains to correct length,Refitted blinds and incorporated cleats to walls.Removed bathroom blinds and disposed off,fitted privacy film to all four windows.<\/p>

16\/09\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65563","activity_ticket_id":"60669","ticket_reference":"HDT61754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water to Flat 2","ticket_address_1":"116 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"116 Shaftesbury Avenue ","cs_id":"2024","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"2024","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/25","activity_end":"2025-09-08 09:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74942","activity_notes":"No hot water to Flat 2","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2025 08:10 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 09:22 (roy)<\/b>No hot water in flat 2.Electric boiler but pressure was low.Increased pressure and reset boilerAll ok<\/p>

09\/09\/2025 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65564","activity_ticket_id":"60665","ticket_reference":"HDT61750","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17150 - Allbirds - Rubbish removal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/25","activity_end":"2025-09-12 17:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74943","activity_notes":"Allbirds - Rubbish removal ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2025 20:01 (roy)<\/b>Remo e rubbish into foyer and take heavy chairs to Shelton St<\/p>

09\/09\/2025 17:51 (travis)<\/b>Clearance.<\/p>

10\/09\/2025 16:30 (travis)<\/b>Shop clearance.<\/p>

10\/09\/2025 21:36 (roy)<\/b>Assist with shop unit<\/p>

10\/09\/2025 21:36 (roy)<\/b>Take items to wembly<\/p>

11\/09\/2025 22:01 (travis)<\/b>Shop clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:19 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65565","activity_ticket_id":"60670","ticket_reference":"HDT61755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water Meter Readings.","ticket_address_1":"90-98 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_address_1":"90-98 Shaftesbury Avenue ","cs_id":"3074","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EA","ticket_client_site":"3074","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/25","activity_end":"2025-09-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74944","activity_notes":"Water Meter Readings.Shaftesbury Avenue 90-9890-92 Shaftesbury AvenueShaftesbury Avenue 90-9898 Shaftesbury AvenueWardour Street 22 & 22A & 241st - 3rd Floors 22A Wardour StreetShaftesbury Avenue 62Landlord","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2025 14:15 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 14:16 (carly)<\/b>Alan is aware and will attend Thursday 10th September.<\/p>

12\/09\/2025 14:50 (alan)<\/b>Take water meter readings and upload to etainabl Please not water meter list for 62 Shaftesbury Ave could not be found <\/p>

12\/09\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65566","activity_ticket_id":"60671","ticket_reference":"HDT61756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked toilet - Security Hut.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/09\/25","activity_end":"2025-09-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74945","activity_notes":"Blocked toilet - Security Hut.","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2025 14:47 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 14:47 (carly)<\/b>Roy is aware and will attend this afternoon.<\/p>

08\/09\/2025 20:00 (roy)<\/b>Saniflow blocked.Power ok.Metro only unlocked it the other day. Charley to get them back in<\/p>

09\/09\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65567","activity_ticket_id":"60665","ticket_reference":"HDT61750","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17150 - Allbirds - Rubbish removal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/09\/25","activity_end":"2025-09-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74946","activity_notes":"Allbirds - Rubbish removal ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2025 20:01 (roy)<\/b>Remo e rubbish into foyer and take heavy chairs to Shelton St<\/p>

09\/09\/2025 17:51 (travis)<\/b>Clearance.<\/p>

10\/09\/2025 16:30 (travis)<\/b>Shop clearance.<\/p>

10\/09\/2025 21:36 (roy)<\/b>Assist with shop unit<\/p>

10\/09\/2025 21:36 (roy)<\/b>Take items to wembly<\/p>

11\/09\/2025 22:01 (travis)<\/b>Shop clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:19 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65568","activity_ticket_id":"60582","ticket_reference":"HDT61667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17138 - Kitchen Window No2 Secondary Glazing repair ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/09\/25","activity_end":"2025-09-16 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74947","activity_notes":"Kitchen Window No2 Secondary Glazing repair ","activity_timesheet":null,"ticket_notes_combined":"

27\/08\/2025 13:07 (jane)<\/b>Instructed TwentyTwenty doors <\/p>

05\/09\/2025 11:05 (carly)<\/b>Access requested for 20\/20 Doors on Tuesday 16th September.<\/p>

09\/09\/2025 10:01 (carly)<\/b>Access confirmed for 16th September.Please enter with keys.<\/p>

09\/09\/2025 10:05 (carly)<\/b>20\/20 have been informed.<\/p>

15\/09\/2025 13:05 (carly)<\/b>20\/20 will arrive at 8:30am<\/p>

16\/09\/2025 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65569","activity_ticket_id":"60672","ticket_reference":"HDT61757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Work","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/09\/25","activity_end":"2025-09-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74948","activity_notes":"Various Work -1.Refrigerator door It doesnt close properly2.Damaged wooden floor 3.Towel rack in the second bedroom It has never worked since tenant moved in4.Kitchen metal bars They are unglued, sharp, and dangerous. ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2025 10:25 (System)<\/b>Ticket Created<\/p>

09\/09\/2025 10:26 (carly)<\/b>Access requested Thursday 11th September 9am.<\/p>

10\/09\/2025 12:06 (carly)<\/b>Follow up email sent requesting access.<\/p>

11\/09\/2025 11:20 (jane)<\/b>Requested access for Tuesday 16th September at 9am <\/p>

15\/09\/2025 09:52 (carly)<\/b>Tenant has confirmed access for Tuesday 16th September.<\/p>

15\/09\/2025 10:01 (carly)<\/b>Please collect keys but knock before entering.<\/p>

16\/09\/2025 12:17 (travis)<\/b>List of works,Realignment of fridge and repairs to all doors and drawers fitting metal plates back to edges,Engineered floor repairs,Metal plinth repairs and refitting.<\/p>

17\/09\/2025 08:12 (michaelk)<\/b>Attended site and fitted a new towel rail element to the bathroom towel rail. 2hrs labour plus parts, total 187.78 ex vat.Note; left instructions with the tenant.<\/p>

17\/09\/2025 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65570","activity_ticket_id":"60672","ticket_reference":"HDT61757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Work","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/09\/25","activity_end":"2025-09-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74949","activity_notes":"Various Work -1.Refrigerator door It doesnt close properly2.Damaged wooden floor 3.Towel rack in the second bedroom It has never worked since tenant moved in4.Kitchen metal bars They are unglued, sharp, and dangerous. ","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2025 10:25 (System)<\/b>Ticket Created<\/p>

09\/09\/2025 10:26 (carly)<\/b>Access requested Thursday 11th September 9am.<\/p>

10\/09\/2025 12:06 (carly)<\/b>Follow up email sent requesting access.<\/p>

11\/09\/2025 11:20 (jane)<\/b>Requested access for Tuesday 16th September at 9am <\/p>

15\/09\/2025 09:52 (carly)<\/b>Tenant has confirmed access for Tuesday 16th September.<\/p>

15\/09\/2025 10:01 (carly)<\/b>Please collect keys but knock before entering.<\/p>

16\/09\/2025 12:17 (travis)<\/b>List of works,Realignment of fridge and repairs to all doors and drawers fitting metal plates back to edges,Engineered floor repairs,Metal plinth repairs and refitting.<\/p>

17\/09\/2025 08:12 (michaelk)<\/b>Attended site and fitted a new towel rail element to the bathroom towel rail. 2hrs labour plus parts, total 187.78 ex vat.Note; left instructions with the tenant.<\/p>

17\/09\/2025 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65571","activity_ticket_id":"60673","ticket_reference":"HDT61758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1, 36a Wellington Street - Washing Machine Issues","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/09\/25","activity_end":"2025-09-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74950","activity_notes":"Flat 1, 36a Wellington Street - Washing Machine IssuesThe washing machine in flat 1 is no longer operating correctly.None of the cycles seem to run. Instead, it comes up with child lock sign which seems to stop cycle run.","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2025 10:34 (System)<\/b>Ticket Created<\/p>

09\/09\/2025 10:35 (carly)<\/b>Awaiting access confirmation.<\/p>

09\/09\/2025 10:59 (carly)<\/b>Serviced apartments, Christina to send code.<\/p>

09\/09\/2025 11:26 (carly)<\/b>The code is: Front Door 7019Flat code: 2378*<\/p>

09\/09\/2025 13:14 (roy)<\/b>Removed child lockCleaned filterTested all ok<\/p>

09\/09\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65572","activity_ticket_id":"60674","ticket_reference":"HDT61759","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Monday 22nd September ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/09\/25","activity_end":"2025-09-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74951","activity_notes":"Handyman Services for Monday 22nd September ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2025 15:05 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65573","activity_ticket_id":"60675","ticket_reference":"HDT61760","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Thursday 25th and Friday 26th September ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"25\/09\/25","activity_end":"2025-09-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74952","activity_notes":"Handyman Services for Thursday 25th and Friday 26th September ","activity_timesheet":null,"ticket_notes_combined":"

09\/09\/2025 15:07 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65574","activity_ticket_id":"60676","ticket_reference":"HDT61761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could you please instruct electrician to investigate the electrical cupboard \u00e2\u20ac\u201c to ensure that the cupboard is safe","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/25","activity_end":"2025-09-25 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74953","activity_notes":"Could you please instruct electrician to investigate the electrical cupboard to ensure that the cupboard is safeRecommended ActionArrange for the electrical intake cupboards in the hallway to be inspected by a competent person.ObservationIt was not possible to access all areas of the site during the risk assessment visit which are the responsibility of the client: The electrical intake cupboards in the hallway.","activity_timesheet":"1","ticket_notes_combined":"

09\/09\/2025 15:18 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 12:48 (alan)<\/b>Look at lighting faults in main room, order replacement lamp holder for main light and order new switch panel<\/p>

23\/09\/2025 11:59 (jane)<\/b>Inspected lighting faults in main room, ordered replacement lamp holder for main light and ordered new switch panel<\/p>

26\/09\/2025 07:27 (alan)<\/b>Return to site and replace 2 broken lights in common parts <\/p>

01\/10\/2025 13:24 (alan)<\/b>See photos 1. No fire stopping at top of electrical cupboard 2. No fire stopping where pipes and cable go though wall 3. Front cover to landlord distribution board is broken 4. Cables is meter cupboard need tiding up <\/p>

01\/10\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65576","activity_ticket_id":"60677","ticket_reference":"HDT61762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top Lock on door not working.","ticket_address_1":"Flat 2","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"2352","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/25","activity_end":"2025-09-12 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74955","activity_notes":"Top Lock on door not working.","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2025 11:52 (System)<\/b>Ticket Created<\/p>

10\/09\/2025 11:53 (carly)<\/b>Roy is aware and will attend today.Please access with keys.<\/p>

10\/09\/2025 11:54 (carly)<\/b>Collect keys from fire station security.<\/p>

10\/09\/2025 21:33 (roy)<\/b>Gain access into flatFaulty lock removedRefixed doo stop and filledNTR tomorrow to paint and fit new lovk<\/p>

11\/09\/2025 14:44 (roy)<\/b>Rub downPrime\/undercoat <\/p>

12\/09\/2025 18:25 (roy)<\/b>Eggshell frameAll ok<\/p>

16\/09\/2025 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65577","activity_ticket_id":"60665","ticket_reference":"HDT61750","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17150 - Allbirds - Rubbish removal ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"10\/09\/25","activity_end":"2025-09-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74956","activity_notes":"Allbirds - Rubbish removal ","activity_timesheet":"2","ticket_notes_combined":"

08\/09\/2025 20:01 (roy)<\/b>Remo e rubbish into foyer and take heavy chairs to Shelton St<\/p>

09\/09\/2025 17:51 (travis)<\/b>Clearance.<\/p>

10\/09\/2025 16:30 (travis)<\/b>Shop clearance.<\/p>

10\/09\/2025 21:36 (roy)<\/b>Assist with shop unit<\/p>

10\/09\/2025 21:36 (roy)<\/b>Take items to wembly<\/p>

11\/09\/2025 22:01 (travis)<\/b>Shop clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:19 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65578","activity_ticket_id":"60678","ticket_reference":"HDT61763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/09\/25","activity_end":"2025-09-10 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74957","activity_notes":"No heating - ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2025 15:32 (System)<\/b>Ticket Created<\/p>

10\/09\/2025 15:33 (jane)<\/b>Advised we will be on site between 4:30pm and 5pm <\/p>

10\/09\/2025 21:34 (roy)<\/b>Pump not spinning and showing faultFaulty pump<\/p>

11\/09\/2025 09:02 (roy)<\/b>Michael has gone to site this morning <\/p>

16\/09\/2025 07:17 (michaelk)<\/b>Attended site to investigate boiler fault. Drained boiler to remove components. Traced the problem to the f75 sensf75which had to be replaced. Tested on completion and left in full working order. 3hrs labour plus parts, total 185 ex vat.<\/p>

16\/09\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65579","activity_ticket_id":"60679","ticket_reference":"HDT61764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The gas cupboard in 5 Gerrard street to be fire proofed and painted just a basic White\/Magnolia coat as someone has gone in there and drew all over the walls with abusive pictures and words. ","ticket_address_1":"5 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"5 Gerrard Street","cs_id":"361","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PF","ticket_client_site":"361","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/09\/25","activity_end":"2025-09-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74958","activity_notes":"The gas cupboard in 5 Gerrard street to be fire proofed and painted just a basic White\/Magnolia coat as someone has gone in there and drew all over the walls with abusive pictures and words. Access is a FB1 key ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2025 16:05 (System)<\/b>Ticket Created<\/p>

19\/09\/2025 09:19 (jack)<\/b>Done 190<\/p>

19\/09\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65580","activity_ticket_id":"60680","ticket_reference":"HDT61765","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move items to Twickenham - Lynne's budget - For Friday 12th September ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/09\/25","activity_end":"2025-09-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74959","activity_notes":"To move items to Twickenham - Lynne's budget - For Friday 12th September ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2025 16:30 (System)<\/b>Ticket Created<\/p>

11\/09\/2025 10:06 (jane)<\/b>For 12th September - Note from Lynne My number to call when they are nearby is 07810121196. Ill be at the school for 11am tomorrow unless I hear otherwise.<\/p>

12\/09\/2025 15:12 (travis)<\/b>Moving items to storage.<\/p>

16\/09\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2025 14:02 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/09\/2025 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65581","activity_ticket_id":"60680","ticket_reference":"HDT61765","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To move items to Twickenham - Lynne's budget - For Friday 12th September ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/09\/25","activity_end":"2025-09-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74960","activity_notes":"To move items to Twickenham - Lynne's budget - For Friday 12th September ","activity_timesheet":null,"ticket_notes_combined":"

10\/09\/2025 16:30 (System)<\/b>Ticket Created<\/p>

11\/09\/2025 10:06 (jane)<\/b>For 12th September - Note from Lynne My number to call when they are nearby is 07810121196. Ill be at the school for 11am tomorrow unless I hear otherwise.<\/p>

12\/09\/2025 15:12 (travis)<\/b>Moving items to storage.<\/p>

16\/09\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2025 14:02 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/09\/2025 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65582","activity_ticket_id":"60678","ticket_reference":"HDT61763","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating - ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/09\/25","activity_end":"2025-09-11 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74961","activity_notes":"No heating - ","activity_timesheet":"2","ticket_notes_combined":"

10\/09\/2025 15:32 (System)<\/b>Ticket Created<\/p>

10\/09\/2025 15:33 (jane)<\/b>Advised we will be on site between 4:30pm and 5pm <\/p>

10\/09\/2025 21:34 (roy)<\/b>Pump not spinning and showing faultFaulty pump<\/p>

11\/09\/2025 09:02 (roy)<\/b>Michael has gone to site this morning <\/p>

16\/09\/2025 07:17 (michaelk)<\/b>Attended site to investigate boiler fault. Drained boiler to remove components. Traced the problem to the f75 sensf75which had to be replaced. Tested on completion and left in full working order. 3hrs labour plus parts, total 185 ex vat.<\/p>

16\/09\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65583","activity_ticket_id":"60681","ticket_reference":"HDT61766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Report of poor lighting in the stairwell leading to the roof please. The tenant reports it is very dim. Access is via Opium. ","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/25","activity_end":"2025-09-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74962","activity_notes":"Report of poor lighting in the stairwell leading to the roof please. The tenant reports it is very dim. Access is via Opium. ","activity_timesheet":"2","ticket_notes_combined":"

11\/09\/2025 15:53 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 17:07 (alan)<\/b>Replace faulty emergency light fitting 3rd floor by fire exit door <\/p>

17\/09\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65584","activity_ticket_id":"60682","ticket_reference":"HDT61767","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Light not working to ground floor reception ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/09\/25","activity_end":"2025-09-12 11:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74963","activity_notes":"Light not working to ground floor reception ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2025 09:22 (System)<\/b>Ticket Created<\/p>

12\/09\/2025 14:51 (alan)<\/b>Replace blown lamps high level ground floor reception and ensure socket are all working correctly <\/p>

12\/09\/2025 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65585","activity_ticket_id":"60683","ticket_reference":"HDT61768","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To investigate power surges on the third floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/09\/25","activity_end":"2025-09-15 08:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74964","activity_notes":"To investigate power surges on the third floor ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2025 09:23 (System)<\/b>Ticket Created<\/p>

24\/09\/2025 07:47 (alan)<\/b>Investigate power supply to desks on 3rd floor opposite lifts Replace wall sockets and check all connections on leads Test and leave working <\/p>

24\/09\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65586","activity_ticket_id":"60684","ticket_reference":"HDT61769","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Hot Water issue","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/09\/25","activity_end":"2025-09-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74965","activity_notes":"Hot Water issue.1) For the past two days, the showers water pressure has been mostly weak, with occasional normal pressure. [Urgent]2) Lights in Bedroom 1 and the living room have stopped working.","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2025 10:11 (System)<\/b>Ticket Created<\/p>

12\/09\/2025 10:13 (carly)<\/b>Access requested Thursday 18th September at 9am.<\/p>

15\/09\/2025 13:20 (carly)<\/b>Follow up email sent requesting access for Thursday 18th September.<\/p>

17\/09\/2025 15:19 (jane)<\/b>Tenant will be home for access at 9am on Thursday 18th September <\/p>

18\/09\/2025 10:44 (roy)<\/b>Replaced 2 GU10s in longerBut Bedroom needs two new light fittings. Old Tasque fittings and bulbs can not be replaced <\/p>

19\/09\/2025 09:50 (jane)<\/b>Light fittings gone to quote <\/p>

22\/09\/2025 07:24 (michaelk)<\/b>Attended site to investigate low water pressure at the shower. The shower pump was at fault which requires replacing. Quoted for a replacement. 2hrs labour 105<\/p>

23\/09\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65587","activity_ticket_id":"60684","ticket_reference":"HDT61769","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Hot Water issue","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/25","activity_end":"2025-09-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74966","activity_notes":"Hot Water issue.1) For the past two days, the showers water pressure has been mostly weak, with occasional normal pressure. [Urgent]2) Lights in Bedroom 1 and the living room have stopped working.","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2025 10:11 (System)<\/b>Ticket Created<\/p>

12\/09\/2025 10:13 (carly)<\/b>Access requested Thursday 18th September at 9am.<\/p>

15\/09\/2025 13:20 (carly)<\/b>Follow up email sent requesting access for Thursday 18th September.<\/p>

17\/09\/2025 15:19 (jane)<\/b>Tenant will be home for access at 9am on Thursday 18th September <\/p>

18\/09\/2025 10:44 (roy)<\/b>Replaced 2 GU10s in longerBut Bedroom needs two new light fittings. Old Tasque fittings and bulbs can not be replaced <\/p>

19\/09\/2025 09:50 (jane)<\/b>Light fittings gone to quote <\/p>

22\/09\/2025 07:24 (michaelk)<\/b>Attended site to investigate low water pressure at the shower. The shower pump was at fault which requires replacing. Quoted for a replacement. 2hrs labour 105<\/p>

23\/09\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65588","activity_ticket_id":"60589","ticket_reference":"HDT61674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Multiple works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/25","activity_end":"2025-09-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74967","activity_notes":"Flat 9:Light on the terrace not workingFuse box labelled incorrectly","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:10 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works. Temporary repairs made. Parts to order.<\/p>

11\/09\/2025 13:15 (jane)<\/b>Arranging to attend on Friday morning 12th September <\/p>

11\/09\/2025 13:56 (jane)<\/b>Client has confirmed for Monday 15th September <\/p>

11\/09\/2025 14:36 (jane)<\/b>David arranging access for Monday 15th September - We are not allowed to access Apartment 8<\/p>

11\/09\/2025 15:19 (jane)<\/b>Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

11\/09\/2025 15:25 (jane)<\/b>Management keys for access Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

12\/09\/2025 14:41 (roy)<\/b>Wall lights on terrace area.Managed to get 4 working, 2 am unable to remove grub screws as they are rusty and worn. Suggest the lights are replaced2 already working3 x floor lights not working and doesn't seem to be any power to them. Unable to get decking upFuse box all seems OK. Can't see which ones are labelled wrong.No.1 on board is on right hand side and you read it right to left.Are they looking at it from left to right6 are working <\/p>

15\/09\/2025 08:39 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:03 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:05 (iain)<\/b>(25 Garrick Street ) Job description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security.<\/p>

19\/09\/2025 10:13 (jane)<\/b>Oven seal on order <\/p>

19\/09\/2025 11:11 (jane)<\/b>Requested access for Thursday morning 25th September for Flat 9 The AC doesn't work in the third bedroom Light on the terrace not working Fuse box labelled incorrectly<\/p>

23\/09\/2025 10:09 (jane)<\/b>Email sent to client :Flat 9, 25 Garrick StreetWe have ordered a new oven seal lead-time 7 days we are hoping this will arrive next week We are arranging for our door specialist to attend to the patio bifold doors and bathroom door lock, our engineer attempted to repair, but it does require a specialist We will come back to you with a convenient date they are hoping to attend next week Could we return to look at the air con issue on Thursday morning 25th September please ? Common parts Description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security for us to obtain a copy please In all apartments as BBC doesn't work in some of them we have checked and this requires an aerial specialist company, would you like us to arrange this please ?<\/p>

24\/09\/2025 11:52 (carly)<\/b>Christina confirmed for Thursday 25th September but between 11-3pm<\/p>

25\/09\/2025 09:31 (jane)<\/b>Access requested for lunchtime on Friday 26th September <\/p>

30\/09\/2025 15:05 (alan)<\/b>Investigate AC in bedroom not working Tested though and found loose connection, repaired and left working <\/p>

01\/10\/2025 10:39 (carly)<\/b>Access requested for Flat 9 on Thursday 2nd October at 9am.<\/p>

01\/10\/2025 13:28 (jane)<\/b>Confirmed for Friday 3rd October between 11am and 3pm to fit the new oven seal (Iain)<\/p>

03\/10\/2025 12:24 (carly)<\/b>20\/20 attending Friday 3rd October.<\/p>

03\/10\/2025 13:13 (iain)<\/b>Replaced oven seal in flat 9.<\/p>

14\/10\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65589","activity_ticket_id":"60685","ticket_reference":"HDT61770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler making whistling sound.","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/25","activity_end":"2025-09-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74968","activity_notes":"Boiler making whistling sound.","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2025 11:08 (System)<\/b>Ticket Created<\/p>

12\/09\/2025 11:14 (carly)<\/b>Roy is able to attend today between 1-2pm. Awaiting access confirmation.<\/p>

12\/09\/2025 12:31 (carly)<\/b>Tenant should be home. Please use intercom on arrival. Any problems we will have to contact Charley.<\/p>

12\/09\/2025 14:43 (roy)<\/b>Not boiler making the soundSecondary pump making noise.Spoke to Michael Keenan and this pump should not be there.Tenant moving out next Wednesday <\/p>

12\/09\/2025 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65590","activity_ticket_id":"60686","ticket_reference":"HDT61771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace the locks to Horvada restaurant ","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/25","activity_end":"2025-09-12 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74969","activity_notes":"To replace the locks to Horvada restaurant ","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2025 15:47 (System)<\/b>Ticket Created<\/p>

12\/09\/2025 15:47 (jane)<\/b>To meet client on site at 4;30pm today <\/p>

12\/09\/2025 18:22 (roy)<\/b>Removed\/Replaced cylinders on front door.Only had chrome.<\/p>

16\/09\/2025 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65591","activity_ticket_id":"60687","ticket_reference":"HDT61772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with boiler - It looks like the pressure in the boiler is too high. - Management keys for access ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/09\/25","activity_end":"2025-09-12 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74970","activity_notes":"Issue with boiler - It looks like the pressure in the boiler is too high. - Management keys for access The indicator keeps flashing at 3.1\/3.2 bar or slightly lower.All seem working well right now but in case it might possibly lead to a wider damage in the future.I was just going to say. I found some water leakage in my roomSeem to be coming from the radiatorThere is also water leaking from the radiators in the middle room. Please can you send someone to investigate thanksI will also send this by email","activity_timesheet":"2","ticket_notes_combined":"

12\/09\/2025 15:50 (System)<\/b>Ticket Created<\/p>

12\/09\/2025 18:20 (roy)<\/b>Drained system to correct pressure.Checked radiator for leak and no evidence of any leak.Valves seems ok<\/p>

16\/09\/2025 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65592","activity_ticket_id":"60688","ticket_reference":"HDT61773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into flat 3.1","ticket_address_1":"Flat 3.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/09\/25","activity_end":"2025-09-15 10:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74971","activity_notes":"Leak into flat 3.1","activity_timesheet":"2","ticket_notes_combined":"

14\/09\/2025 15:46 (System)<\/b>Ticket Created<\/p>

14\/09\/2025 18:27 (roy)<\/b>Leak into 3.1 from 4.1.No access into 3.1 but did send a video of the leak.Unable to access gulley outlet. Strong possibility it is the outlet but also need to check shower.Silicone looks okNTR monday <\/p>

15\/09\/2025 09:43 (carly)<\/b>Access requested for today Monday 15th September.<\/p>

16\/09\/2025 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65593","activity_ticket_id":"60689","ticket_reference":"HDT61774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Another new lock required urgent\/today.","ticket_address_1":"34 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34 Rupert Street ","cs_id":"609","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/09\/25","activity_end":"2025-09-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74972","activity_notes":"Another new lock required urgent\/today.Another internal lock needs changing.","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2025 09:57 (System)<\/b>Ticket Created<\/p>

15\/09\/2025 09:58 (carly)<\/b>Access requested for this morning Monday 15th September.<\/p>

15\/09\/2025 10:48 (carly)<\/b>Anthony will meet the engineer on site with keys.<\/p>

15\/09\/2025 11:28 (roy)<\/b>Visited site and found 2 emergency doors.One had a key for access one side and push bar the other but Anthony said we don't lock these doors.I reminded him the tenant can get access with a key but he said no.The other door is a break glass with mag lock on one side onlyAborted job<\/p>

16\/09\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65594","activity_ticket_id":"60690","ticket_reference":"HDT61775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water.","ticket_address_1":"15A Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15A Gerrard Street","cs_id":"13","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"13","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/09\/25","activity_end":"2025-09-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74973","activity_notes":"No hot water.Lynne-07789880281, can provide access from 11am. It's on the 3rd floor flat next entrance next to the Lotus Garden Restaurant.","activity_timesheet":"2","ticket_notes_combined":"

15\/09\/2025 10:30 (System)<\/b>Ticket Created<\/p>

15\/09\/2025 10:31 (carly)<\/b>Access requested today after 11am.<\/p>

16\/09\/2025 07:22 (michaelk)<\/b>Attended site to investigate, no hot water. Found the problem to be the electrode, which needed to be re-aligned and filed. Tested and left in full working order. 2hrs labour 105<\/p>

16\/09\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65595","activity_ticket_id":"60642","ticket_reference":"HDT61727","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17152 - Replacement washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/25","activity_end":"2025-09-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74974","activity_notes":"Replacement washer\/dryer Keys for access","activity_timesheet":"2","ticket_notes_combined":"

04\/09\/2025 13:05 (jane)<\/b>Instructed Repair Aid to order new Hotpoint washer\/dryer<\/p>

15\/09\/2025 11:52 (carly)<\/b>Repair Aid have requested access Wednesday 17th September 12-6pm.Awaiting confirmation from client,<\/p>

15\/09\/2025 14:13 (carly)<\/b>Confirmed with tenant and repair aid for Wednesday 17th September. Awaiting access confirmation.<\/p>

17\/09\/2025 09:52 (jane)<\/b>For Wednesday 17th September - between 12 and 6pm keys for access <\/p>

18\/09\/2025 08:13 (roy)<\/b>Access Repair Aid<\/p>

18\/09\/2025 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65596","activity_ticket_id":"60530","ticket_reference":"HDT61615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler fault Flat 28\/Flat 29 - Tenant home for access ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/25","activity_end":"2025-09-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74975","activity_notes":"Boiler fault Flat 28\/Flat 29 ","activity_timesheet":"1","ticket_notes_combined":"

20\/08\/2025 16:08 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 21:36 (roy)<\/b>0.9 bar increased to 1.3 bar.Found gas valve was partially off.All ok<\/p>

21\/08\/2025 08:43 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2025 15:54 (roy)<\/b>Returned Friday to reset boilerLeft workingMichael is ordering new circuit board<\/p>

15\/09\/2025 10:25 (carly)<\/b>Mike now has all parts.Access requested for Wednesday 17th September between 12-2pm.<\/p>

16\/09\/2025 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/09\/2025 09:45 (carly)<\/b>Confirmed for Wednesday 17th September, tenant will be home for access.<\/p>

18\/09\/2025 08:04 (michaelk)<\/b>Attended site to replace the pcb board. Set the dsn code and left in full working order. 2hrs labour plus parts, total 352.28 ex vat.<\/p>

18\/09\/2025 11:16 (jane)<\/b> Tenant home for access for access at 9am on Friday 19th September, ongoing issue <\/p>

22\/09\/2025 07:34 (michaelk)<\/b>Attended site to replace the gas valve to the boiler as burner adjustment wasn't possible. We stripped down all the burner components, condense, flue to try to resolve the issue, however we are still experiencing inconsistent firing. I will return to site on Monday to try to resolve. 4hrs labour 205<\/p>

22\/09\/2025 10:25 (carly)<\/b>Access requested today Monday 22nd September.<\/p>

25\/09\/2025 09:25 (jane)<\/b>Requested access for Friday morning 26th September at 9am <\/p>

29\/09\/2025 10:56 (carly)<\/b>Access requested Wednesday 1st October at 1pm.<\/p>

29\/09\/2025 11:18 (carly)<\/b>Access confirmed for Wednesday 1st October, tenant to provide access.<\/p>

01\/10\/2025 09:34 (carly)<\/b>Unable to attend due to not having all parts.Lilian informed, access now requested for Thursday 2nd October at 1pm.<\/p>

02\/10\/2025 10:22 (jane)<\/b>Buzz on the door for Thursday 2nd October at 1pm<\/p>

03\/10\/2025 08:57 (michaelk)<\/b>No charge for labour as its an ongoing reoccurring fault.Parts fitted; pcb 254.40 ex vat. Pcb loom 39.70 ex vat. Lead 33.96 incl vat supplied by roy.Boiler has been left running fully operational. <\/p>

03\/10\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65597","activity_ticket_id":"60691","ticket_reference":"HDT61776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR ","ticket_address_1":"12 Macclesfield Street and 1-3 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BP","cs_address_1":"12 Macclesfield Street and 1-3 Horse and Dolphin Yard","cs_id":"3178","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BP","ticket_client_site":"3178","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/09\/25","activity_end":"2025-09-19 13:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74976","activity_notes":"To carry out EICR ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 10:07 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 16:17 (jane)<\/b>Attending on 19th September <\/p>

22\/09\/2025 05:48 (alan)<\/b>EICR<\/p>

23\/09\/2025 11:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65598","activity_ticket_id":"60692","ticket_reference":"HDT61777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/25","activity_end":"2025-10-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74977","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 10:42 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 10:44 (carly)<\/b>Access requested Monday 6th October 9am.<\/p>

24\/09\/2025 10:40 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

06\/10\/2025 20:26 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/10\/2025 11:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65599","activity_ticket_id":"60693","ticket_reference":"HDT61778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2862","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2862","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/25","activity_end":"2025-10-09 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74978","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 10:45 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 10:47 (carly)<\/b>Access requested Monday 6th October 10:30am.<\/p>

24\/09\/2025 10:40 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

03\/10\/2025 12:17 (carly)<\/b>Now moved to Thursday 9th October.<\/p>

10\/10\/2025 05:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65600","activity_ticket_id":"60694","ticket_reference":"HDT61779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61773 Follow-Up - To investigate leak ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"185","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/25","activity_end":"2025-09-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74979","activity_notes":"HDT61773 Follow-Up- To investigate leak","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 10:46 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 10:58 (carly)<\/b>Access requested Wednesday 17th September at 9am.<\/p>

16\/09\/2025 12:10 (carly)<\/b>Access now requested for 12pm Wednesday 17th 12pm as tenant is unable to do the morning.<\/p>

16\/09\/2025 12:39 (carly)<\/b>Confirmed for Wednesday 17th 12pm. Tenant will be home for access.<\/p>

16\/09\/2025 15:45 (jane)<\/b>Attending this afternoon <\/p>

17\/09\/2025 08:47 (roy)<\/b>Revisited flat and ran bath and shower above leak where reported. Flushed toiletNo leakRan shower in ensuiteNo leakNeed to remove bath panel and investigate furtherCan not rule out gully3.1 to give access between 9 and 10 Wednesday Need more time to investigate <\/p>

18\/09\/2025 08:11 (roy)<\/b>Checked toilets and both bathrooms but could not find a leak.Checked front gulley which is partially blocked but need cherry picker to access.Then found bath partially blocked and when water rose to quarter full level with a hole in the overflow pipe it started leaking.This is the cause of the leak.Replaced overflow and replaced all counter topsAll ok<\/p>

18\/09\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65601","activity_ticket_id":"60695","ticket_reference":"HDT61780","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/25","activity_end":"2025-10-08 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74980","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 10:47 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 10:49 (carly)<\/b>Access requested Monday 6th October 12pm.<\/p>

24\/09\/2025 10:41 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

03\/10\/2025 12:18 (carly)<\/b>Now moved to Wednesday 8th October.<\/p>

09\/10\/2025 05:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2025 11:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65602","activity_ticket_id":"60696","ticket_reference":"HDT61781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"41","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"41","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/25","activity_end":"2025-10-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74981","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 10:52 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 10:53 (carly)<\/b>Access requested Monday 6th October 1:30pm.<\/p>

24\/09\/2025 10:41 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

06\/10\/2025 11:16 (carly)<\/b>Code to building is 7019.Flat 1- 2378*Code 2 is 4376*.Flat 3- 2687*<\/p>

06\/10\/2025 20:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/10\/2025 11:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65603","activity_ticket_id":"60697","ticket_reference":"HDT61782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 1","cs_id":"56","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/25","activity_end":"2025-10-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74982","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:01 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:02 (carly)<\/b>Access requested Tuesday 7th October at 9am.<\/p>

24\/09\/2025 10:41 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

15\/10\/2025 15:51 (jane)<\/b>Re-booking in another date <\/p>

17\/10\/2025 10:06 (carly)<\/b>Access now requested for Thursday 23rd October at 1pm.<\/p>

17\/10\/2025 10:19 (carly)<\/b>Access now requested for Wednesday 22nd October at 1pm.<\/p>

21\/10\/2025 12:37 (carly)<\/b>Follow up email sent requesting access for tomorrow 22nd October.<\/p>

27\/10\/2025 14:07 (carly)<\/b>Access requested for Thursday 6th November 9am.<\/p>

28\/10\/2025 13:50 (jane)<\/b>Confirmed for Wednesday 29th October - access with keys <\/p>

30\/10\/2025 09:41 (michaelk)<\/b>Completed compliance testing. 145<\/p>

30\/10\/2025 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65604","activity_ticket_id":"60698","ticket_reference":"HDT61783","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/25","activity_end":"2025-10-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74983","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:08 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:09 (carly)<\/b>Access requested Tuesday 7th September 10:30am.<\/p>

24\/09\/2025 10:42 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

08\/10\/2025 07:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/10\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65605","activity_ticket_id":"60699","ticket_reference":"HDT61784","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/25","activity_end":"2025-10-07 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74984","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:11 (System)<\/b>Ticket Created<\/p>

24\/09\/2025 10:43 (carly)<\/b>Access requested Tuesday 7th October 12pm.<\/p>

24\/09\/2025 10:43 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

08\/10\/2025 07:45 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/10\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65606","activity_ticket_id":"60700","ticket_reference":"HDT61785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/25","activity_end":"2025-10-08 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74985","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:19 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:21 (carly)<\/b>Access requested Wednesday 8th October 9am.<\/p>

24\/09\/2025 10:44 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

09\/10\/2025 05:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65607","activity_ticket_id":"60701","ticket_reference":"HDT61786","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/25","activity_end":"2025-10-06 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74986","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:22 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:24 (carly)<\/b>Access requested Wednesday 8th October 10:30am.<\/p>

24\/09\/2025 10:44 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

03\/10\/2025 12:00 (carly)<\/b>Now moved to Monday 6th October due to expiring.<\/p>

06\/10\/2025 20:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/10\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65608","activity_ticket_id":"60702","ticket_reference":"HDT61787","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/25","activity_end":"2025-10-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74987","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:25 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:28 (carly)<\/b>Access requested Wednesday 8th October at 12pm.<\/p>

24\/09\/2025 10:45 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

06\/10\/2025 09:44 (carly)<\/b>Please now arrive at 10:30am as per tenant.<\/p>

09\/10\/2025 05:32 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65609","activity_ticket_id":"60703","ticket_reference":"HDT61788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 2","cs_id":"578","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/25","activity_end":"2025-10-09 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74988","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:31 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:33 (carly)<\/b>Access requested Thursday 9th October 9am.<\/p>

24\/09\/2025 10:45 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

10\/10\/2025 05:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65610","activity_ticket_id":"60704","ticket_reference":"HDT61789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"3018","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/25","activity_end":"2025-10-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74989","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:35 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:36 (carly)<\/b>Access requested Thursday 9th October 10:30am.<\/p>

24\/09\/2025 10:46 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

10\/10\/2025 05:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65611","activity_ticket_id":"60705","ticket_reference":"HDT61790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"31 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"949","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"949","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/25","activity_end":"2025-10-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74990","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:38 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:40 (carly)<\/b>Access requested Thursday 9th October 12pm.<\/p>

24\/09\/2025 10:46 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

03\/10\/2025 12:00 (carly)<\/b>Now moved to Monday 6th October due to expiring.<\/p>

06\/10\/2025 20:25 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/10\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65612","activity_ticket_id":"60706","ticket_reference":"HDT61791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"31 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/25","activity_end":"2025-10-03 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74991","activity_notes":"To carry out full gas compliance testing.Keys for today ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 11:41 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:42 (carly)<\/b>Access requested Thursday 9th October at 1:30pm.<\/p>

24\/09\/2025 10:46 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

03\/10\/2025 10:36 (jane)<\/b>Keys for today <\/p>

06\/10\/2025 11:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

08\/10\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65613","activity_ticket_id":"60707","ticket_reference":"HDT61792","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Lighting.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 9","cs_id":"74","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/25","activity_end":"2025-09-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74992","activity_notes":"Lighting.Lightbulb change in corridor and in bed room.","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 12:14 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 12:16 (carly)<\/b>Access requested Wednesday 17th September 9am.<\/p>

16\/09\/2025 15:54 (jane)<\/b>Confirmed for Wednesday Wednesday 17th September 9am - management keys for access <\/p>

17\/09\/2025 11:44 (roy)<\/b>Replaced 3 x bulbsAll ok<\/p>

17\/09\/2025 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65614","activity_ticket_id":"60708","ticket_reference":"HDT61793","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Commercial Handyman Services for Wednesday 17th September ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"17\/09\/25","activity_end":"2025-09-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74993","activity_notes":"Commercial Handyman Services for Wednesday 17th September ","activity_timesheet":null,"ticket_notes_combined":"

16\/09\/2025 13:44 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 10:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65615","activity_ticket_id":"60709","ticket_reference":"HDT61794","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to boiler fault - no hot water ","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/09\/25","activity_end":"2025-09-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74994","activity_notes":"To attend to boiler fault - no hot water ","activity_timesheet":"2","ticket_notes_combined":"

16\/09\/2025 16:36 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 16:46 (jane)<\/b>Spoken to Urban Chic, they have advised we attend at 12noon tomorrow <\/p>

16\/09\/2025 16:49 (jane)<\/b>Confirmed for 12noon tomorrow - Wednesday 17th September @Marcos Alessowill be meeting the engineer tomorrow at 12pm directly in front of the property<\/p>

18\/09\/2025 07:57 (michaelk)<\/b>Attended site to investigate hot water issue. Found the plate heat exchanger was scaled. We provided a quote to remove the water section and to carry out the repair. 2hrs labour 105<\/p>

18\/09\/2025 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65617","activity_ticket_id":"60710","ticket_reference":"HDT61795","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The door lock is still not working properly. I have attended myself and the key turns several times in the barrel at times but without locking","ticket_address_1":"Flat 4","ticket_address_2":"37 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"Flat 4","cs_id":"788","cs_address_2":"37 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"788","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/09\/25","activity_end":"2025-09-17 15:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74996","activity_notes":"The door lock is still not working properly. I have attended myself and the key turns several times in the barrel at times but without locking","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2025 13:56 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 15:09 (travis)<\/b>Attended above property and found lock to be binding when trying to lock,Removed handle and euro barrel,Lubricated all moving parts including multi point locking system,Refitted all parts and tested numerous times with the house keeper in attendance,all working smoothly on departure.<\/p>

17\/09\/2025 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65618","activity_ticket_id":"60711","ticket_reference":"HDT61796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17163 - Boiler repairs ","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/09\/25","activity_end":"2025-09-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74997","activity_notes":"Boiler repairs ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2025 14:56 (jane)<\/b>Requested access for Monday 22nd September from late morning <\/p>

18\/09\/2025 16:33 (jane)<\/b>Confirmed access for Monday morning 22nd September <\/p>

19\/09\/2025 08:55 (jane)<\/b>A member of Urban Chic will give access to the property on 22nd September at 9am <\/p>

24\/09\/2025 05:35 (michaelk)<\/b>Attended site to carry out quoted boiler repairs. Removed the water section to clean the plate heat exchanger. All the seals were replaced along with sensors. 433.98 ex vat.<\/p>

24\/09\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65619","activity_ticket_id":"60712","ticket_reference":"HDT61797","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate electric 20-22 Shelton Street, in the hairdressers for footfall camera","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/25","activity_end":"2025-09-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74998","activity_notes":"To investigate electric 20-22 Shelton Street, in the hairdressers for footfall camera","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2025 16:36 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:55 (jane)<\/b>Requires 2No engineers <\/p>

18\/09\/2025 11:39 (jane)<\/b>Requesting access for Monday morning 22nd September <\/p>

22\/09\/2025 14:58 (roy)<\/b>With Alan<\/p>

24\/09\/2025 07:27 (alan)<\/b>Investigate power fault to footfall camera power supply Report back that a CCTV supply has been taken from the footfall camera power supply Advised client that a separate fuse spur should be installed for the CCTV <\/p>

24\/09\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65620","activity_ticket_id":"60713","ticket_reference":"HDT61798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leaking tap ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/09\/25","activity_end":"2025-09-17 18:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"74999","activity_notes":"To attend to leaking tap ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2025 16:53 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:53 (jane)<\/b>Attending this afternoon <\/p>

18\/09\/2025 08:07 (roy)<\/b>Leaking valve.Shut off hot water to kitchen tap.Need to replace tap as don't believe we can get correct valve<\/p>

18\/09\/2025 10:36 (jane)<\/b>(Ticket Closed)<\/p>

18\/09\/2025 16:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/09\/2025 16:32 (jane)<\/b>Ordering new tap <\/p>

23\/09\/2025 11:56 (carly)<\/b>Access requested Thursday 25th September at 1pm<\/p>

24\/09\/2025 12:46 (carly)<\/b>Follow up email sent requesting access for Thursday 25th September.<\/p>

25\/09\/2025 16:20 (jane)<\/b>Requested access for Monday mid morning 29th September <\/p>

26\/09\/2025 11:44 (carly)<\/b>Tenant confirmed for Monday 29th September<\/p>

29\/09\/2025 19:48 (michaelk)<\/b>Attended site to replace the faulty kitchen tap. Completed installation and left in full working order. 3hrs labour plus parts, total 334.99 ex vat.<\/p>

30\/09\/2025 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65621","activity_ticket_id":"60712","ticket_reference":"HDT61797","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate electric 20-22 Shelton Street, in the hairdressers for footfall camera","ticket_address_1":"20-22 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_address_1":"20-22 Shelton Street ","cs_id":"1633","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/25","activity_end":"2025-09-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75000","activity_notes":"To investigate electric 20-22 Shelton Street, in the hairdressers for footfall camera","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2025 16:36 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:55 (jane)<\/b>Requires 2No engineers <\/p>

18\/09\/2025 11:39 (jane)<\/b>Requesting access for Monday morning 22nd September <\/p>

22\/09\/2025 14:58 (roy)<\/b>With Alan<\/p>

24\/09\/2025 07:27 (alan)<\/b>Investigate power fault to footfall camera power supply Report back that a CCTV supply has been taken from the footfall camera power supply Advised client that a separate fuse spur should be installed for the CCTV <\/p>

24\/09\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65622","activity_ticket_id":"60714","ticket_reference":"HDT61799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17164 - Replacement oven","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/09\/25","activity_end":"2025-09-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75001","activity_notes":"Replacement oven ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2025 09:13 (jane)<\/b>Instructed Repair Aid to order new oven <\/p>

24\/09\/2025 11:10 (jane)<\/b>Requested access for Tuesday 30th of September between 10 and 2pm <\/p>

24\/09\/2025 15:03 (jane)<\/b>Confirmed access with keys Tuesday 30th of September between 10 and 2pm<\/p>

30\/09\/2025 11:53 (roy)<\/b>Pat test<\/p>

30\/09\/2025 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65623","activity_ticket_id":"60715","ticket_reference":"HDT61800","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To supply and install non-slip matting to roof area adjacent to exit door from kitchen ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/25","activity_end":"2025-10-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75002","activity_notes":"To supply and install non-slip matting to roof area adjacent to exit door from kitchen Speak, to Michael for more details","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 10:57 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 10:12 (alan)<\/b>Supply and install an slip matting to roof area<\/p>

02\/10\/2025 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65624","activity_ticket_id":"60716","ticket_reference":"HDT61801","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To attend to leaking 4\" soil stack on roof ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/25","activity_end":"2025-10-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75003","activity_notes":"To attend to leaking 4" soil stack on roof ","activity_timesheet":null,"ticket_notes_combined":"

18\/09\/2025 11:06 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 11:08 (jane)<\/b>Speak to Michael for more information <\/p>

02\/10\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65625","activity_ticket_id":"60530","ticket_reference":"HDT61615","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler fault Flat 28\/Flat 29 - Tenant home for access ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/25","activity_end":"2025-10-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75004","activity_notes":" Tenant home for access for access at 9am on Friday 19th September","activity_timesheet":"2","ticket_notes_combined":"

20\/08\/2025 16:08 (System)<\/b>Ticket Created<\/p>

20\/08\/2025 21:36 (roy)<\/b>0.9 bar increased to 1.3 bar.Found gas valve was partially off.All ok<\/p>

21\/08\/2025 08:43 (jane)<\/b>(Ticket Closed)<\/p>

22\/08\/2025 15:54 (roy)<\/b>Returned Friday to reset boilerLeft workingMichael is ordering new circuit board<\/p>

15\/09\/2025 10:25 (carly)<\/b>Mike now has all parts.Access requested for Wednesday 17th September between 12-2pm.<\/p>

16\/09\/2025 09:34 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/09\/2025 09:45 (carly)<\/b>Confirmed for Wednesday 17th September, tenant will be home for access.<\/p>

18\/09\/2025 08:04 (michaelk)<\/b>Attended site to replace the pcb board. Set the dsn code and left in full working order. 2hrs labour plus parts, total 352.28 ex vat.<\/p>

18\/09\/2025 11:16 (jane)<\/b> Tenant home for access for access at 9am on Friday 19th September, ongoing issue <\/p>

22\/09\/2025 07:34 (michaelk)<\/b>Attended site to replace the gas valve to the boiler as burner adjustment wasn't possible. We stripped down all the burner components, condense, flue to try to resolve the issue, however we are still experiencing inconsistent firing. I will return to site on Monday to try to resolve. 4hrs labour 205<\/p>

22\/09\/2025 10:25 (carly)<\/b>Access requested today Monday 22nd September.<\/p>

25\/09\/2025 09:25 (jane)<\/b>Requested access for Friday morning 26th September at 9am <\/p>

29\/09\/2025 10:56 (carly)<\/b>Access requested Wednesday 1st October at 1pm.<\/p>

29\/09\/2025 11:18 (carly)<\/b>Access confirmed for Wednesday 1st October, tenant to provide access.<\/p>

01\/10\/2025 09:34 (carly)<\/b>Unable to attend due to not having all parts.Lilian informed, access now requested for Thursday 2nd October at 1pm.<\/p>

02\/10\/2025 10:22 (jane)<\/b>Buzz on the door for Thursday 2nd October at 1pm<\/p>

03\/10\/2025 08:57 (michaelk)<\/b>No charge for labour as its an ongoing reoccurring fault.Parts fitted; pcb 254.40 ex vat. Pcb loom 39.70 ex vat. Lead 33.96 incl vat supplied by roy.Boiler has been left running fully operational. <\/p>

03\/10\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65626","activity_ticket_id":"60717","ticket_reference":"HDT61802","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17166 - Replacement shower pump - Liaise with Mahmood on access. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/25","activity_end":"2025-09-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75005","activity_notes":"Replacement shower pump ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 13:29 (jane)<\/b>Please can you liaise with Mahmood on access. <\/p>

24\/09\/2025 14:31 (jane)<\/b>Requested access for 11am on Thursday 25th September <\/p>

24\/09\/2025 14:38 (jane)<\/b>Confirmed access for 11am on Thursday 25th September<\/p>

26\/09\/2025 05:25 (michaelk)<\/b>Attended site to install a replacement twin shower pump. Completed work, commissioned the pump leaving in full working order. 354.67 ex vat.<\/p>

26\/09\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65627","activity_ticket_id":"60718","ticket_reference":"HDT61803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Engineer as soon as possible to 2 Gerrard Place (basement). They report the toilet door won't open due to the lock.","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"18\/09\/25","activity_end":"2025-09-18 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75006","activity_notes":"Engineer as soon as possible to 2 Gerrard Place (basement). They report the toilet door won't open due to the lock.","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 13:08 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 16:06 (iain)<\/b>Gained access to toilet door, removed handles and lock, repaired and reinstated.<\/p>

18\/09\/2025 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65628","activity_ticket_id":"60719","ticket_reference":"HDT61804","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17162 - Replacement boiler","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/25","activity_end":"2025-10-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75007","activity_notes":"Replacement boiler","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 11:27 (carly)<\/b>Access requested for Thursday 2nd October at 9am.<\/p>

29\/09\/2025 16:21 (carly)<\/b>Access now requested for Friday 10th October.<\/p>

30\/09\/2025 11:28 (carly)<\/b>Access confirmed for Friday 10th October at 9am, use keys but please knock first.<\/p>

07\/10\/2025 14:22 (carly)<\/b>Unable to gain access before 8am.<\/p>

07\/10\/2025 14:23 (carly)<\/b>Unable to gain access before 9am.<\/p>

13\/10\/2025 07:35 (michaelk)<\/b>Completed quoted boiler replacement 2,650 ex vat.Commissioned on completion <\/p>

13\/10\/2025 12:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65629","activity_ticket_id":"60720","ticket_reference":"HDT61805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To locate a water stopcock for the flats ","ticket_address_1":"44b Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/25","activity_end":"2025-09-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75008","activity_notes":"To locate a water stopcock for the flats Would Alan be able to help us tracking a stopcock for the flats at 44B Floral Street. The isolation valve in the flat is sealed, hence we need to find the water supply stopcock. It might be located in the riser cupboard, on the street or even in the basement in the Busaba restaurant.I believe Alans knowledge of the site would be useful for this task","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 15:20 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 08:51 (michaelk)<\/b>Attended site to investigate the mains water isolation position, feeding the 3rd floor flats. The isolation points for 44b offices was clearly found and confirmed inside the gas meter cupboard, with the meter locations in the street. We attempted to trace down the pipework from the flats and did find riser cupboards located on the 3rd floor stairwell, however these pipes weren't labelled. These pipes could potentially be the three gas and water supplies feeding the flats, as i believe flats 1 and 2 are linked. I waited for the ground floor restaurant to be occupied and attended their basement kitchens to look for any valves. We did find a mains water supply feeding their hot water plant, however the pipework was fed through a wall with no valves or branches. In the street there is a large manhole cover, that could house a valve but I would imagine that it would isolate all of the water to the restaurant and flats. Note; if we could access the flats, I potentially could pinpoint the correct pipes running through the 3rd floor risers.3hrs labour 155<\/p>

01\/10\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2025 13:05 (carly)<\/b>Tenant will be able to provide on 15 or 16 October from 9:00.<\/p>

14\/10\/2025 10:01 (carly)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2025 10:03 (carly)<\/b>Confirmed for Wednesday 15th October 1pm, tenant to provide access.<\/p>

20\/10\/2025 08:52 (michaelk)<\/b>Attended site to gain access into the flats to identify the mains supply pipework. I went upto the tanks on the roof and could see the mains supply, which I then tracked to the flats kitchen. The galvanised mains supply ran behind the lift shaft on the 3rd floor and could be seen in the common parts. There appears to be no isolation to separate the mains kitchen supply( flat) from the mains tank supply(roof).Note; now we have some idea where the mains supply runs from, we could attempt to trace it again through the basement kitchen, to try to find an isolation point.2hrs labour 105<\/p>

20\/10\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65630","activity_ticket_id":"60721","ticket_reference":"HDT61806","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the main entrance door to the building? It\u00e2\u20ac\u2122s not closing properly \u00e2\u20ac\u201d when shut, it doesn\u00e2\u20ac\u2122t fully latch","ticket_address_1":"31 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"31 Catherine Street","cs_id":"642","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"642","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/25","activity_end":"2025-09-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75009","activity_notes":"To check the main entrance door to the building? Its not closing properly when shut, it doesnt fully latch","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 15:46 (System)<\/b>Ticket Created<\/p>

19\/09\/2025 10:28 (iain)<\/b>Planed down door and painted. Eased and adjusted lock, keep and closer.<\/p>

19\/09\/2025 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65631","activity_ticket_id":"60722","ticket_reference":"HDT61807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lighting issues etc","ticket_address_1":"35 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"35 Catherine Street","cs_id":"2822","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/25","activity_end":"2025-09-26 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75010","activity_notes":"Lighting issues etcGround floor CO2 extinguisher holding bracket is damagedCeiling spotlight next to flat 3 not workingWall lighting between flat 4 and 5 - not working ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 16:08 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 16:18 (jane)<\/b>Attending on 19th September <\/p>

18\/09\/2025 16:18 (jane)<\/b>Attending on 19th September <\/p>

22\/09\/2025 05:50 (alan)<\/b>Order replacement lamps for lights <\/p>

23\/09\/2025 11:57 (jane)<\/b>Ordered replacement lamps for lights - Email Sent<\/b><\/p>

24\/09\/2025 10:39 (jane)<\/b>Wall mounting bracket on order - 2 day lead-time<\/p>

26\/09\/2025 14:21 (alan)<\/b>Replace blind lamps in common parts as neededRefix fire extinguisher bracket<\/p>

26\/09\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65632","activity_ticket_id":"60723","ticket_reference":"HDT61808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check wall light between ground and 1st floor.","ticket_address_1":"38 Tavistock Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"38 Tavistock Street ","cs_id":"1302","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/25","activity_end":"2025-09-26 18:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75011","activity_notes":"To check wall light between ground and 1st floor.","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 16:11 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 16:19 (jane)<\/b>Attending on 19th September <\/p>

22\/09\/2025 05:50 (alan)<\/b>Order replacement lamps for lights <\/p>

23\/09\/2025 11:55 (jane)<\/b>Ordered replacement lamps for lights - Email Sent<\/b><\/p>

26\/09\/2025 14:22 (alan)<\/b>Replace blown lamps in common parts as needex<\/p>

26\/09\/2025 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65633","activity_ticket_id":"60724","ticket_reference":"HDT61809","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR - vacant property ","ticket_address_1":"Suite 7, Egmont House ","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Suite 7, Egmont House ","cs_id":"3179","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"3179","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/25","activity_end":"2025-09-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75012","activity_notes":"To carry out EICR - vacant property ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 16:16 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 16:16 (jane)<\/b>Attending on Wednesday 24th September <\/p>

26\/09\/2025 07:24 (alan)<\/b>Electrical inspection <\/p>

26\/09\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65634","activity_ticket_id":"60713","ticket_reference":"HDT61798","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leaking tap ","ticket_address_1":"Flat 2.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.4","cs_id":"424","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/09\/25","activity_end":"2025-09-29 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75013","activity_notes":"To order new tap ","activity_timesheet":"2","ticket_notes_combined":"

17\/09\/2025 16:53 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:53 (jane)<\/b>Attending this afternoon <\/p>

18\/09\/2025 08:07 (roy)<\/b>Leaking valve.Shut off hot water to kitchen tap.Need to replace tap as don't believe we can get correct valve<\/p>

18\/09\/2025 10:36 (jane)<\/b>(Ticket Closed)<\/p>

18\/09\/2025 16:32 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/09\/2025 16:32 (jane)<\/b>Ordering new tap <\/p>

23\/09\/2025 11:56 (carly)<\/b>Access requested Thursday 25th September at 1pm<\/p>

24\/09\/2025 12:46 (carly)<\/b>Follow up email sent requesting access for Thursday 25th September.<\/p>

25\/09\/2025 16:20 (jane)<\/b>Requested access for Monday mid morning 29th September <\/p>

26\/09\/2025 11:44 (carly)<\/b>Tenant confirmed for Monday 29th September<\/p>

29\/09\/2025 19:48 (michaelk)<\/b>Attended site to replace the faulty kitchen tap. Completed installation and left in full working order. 3hrs labour plus parts, total 334.99 ex vat.<\/p>

30\/09\/2025 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65635","activity_ticket_id":"60589","ticket_reference":"HDT61674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Multiple works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"03\/10\/25","activity_end":"2025-10-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75014","activity_notes":"Patio bifold doors have dropped and handle has broken, also look at bathroom door lock mechanisms ","activity_timesheet":null,"ticket_notes_combined":"

29\/08\/2025 11:10 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works. Temporary repairs made. Parts to order.<\/p>

11\/09\/2025 13:15 (jane)<\/b>Arranging to attend on Friday morning 12th September <\/p>

11\/09\/2025 13:56 (jane)<\/b>Client has confirmed for Monday 15th September <\/p>

11\/09\/2025 14:36 (jane)<\/b>David arranging access for Monday 15th September - We are not allowed to access Apartment 8<\/p>

11\/09\/2025 15:19 (jane)<\/b>Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

11\/09\/2025 15:25 (jane)<\/b>Management keys for access Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

12\/09\/2025 14:41 (roy)<\/b>Wall lights on terrace area.Managed to get 4 working, 2 am unable to remove grub screws as they are rusty and worn. Suggest the lights are replaced2 already working3 x floor lights not working and doesn't seem to be any power to them. Unable to get decking upFuse box all seems OK. Can't see which ones are labelled wrong.No.1 on board is on right hand side and you read it right to left.Are they looking at it from left to right6 are working <\/p>

15\/09\/2025 08:39 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:03 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:05 (iain)<\/b>(25 Garrick Street ) Job description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security.<\/p>

19\/09\/2025 10:13 (jane)<\/b>Oven seal on order <\/p>

19\/09\/2025 11:11 (jane)<\/b>Requested access for Thursday morning 25th September for Flat 9 The AC doesn't work in the third bedroom Light on the terrace not working Fuse box labelled incorrectly<\/p>

23\/09\/2025 10:09 (jane)<\/b>Email sent to client :Flat 9, 25 Garrick StreetWe have ordered a new oven seal lead-time 7 days we are hoping this will arrive next week We are arranging for our door specialist to attend to the patio bifold doors and bathroom door lock, our engineer attempted to repair, but it does require a specialist We will come back to you with a convenient date they are hoping to attend next week Could we return to look at the air con issue on Thursday morning 25th September please ? Common parts Description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security for us to obtain a copy please In all apartments as BBC doesn't work in some of them we have checked and this requires an aerial specialist company, would you like us to arrange this please ?<\/p>

24\/09\/2025 11:52 (carly)<\/b>Christina confirmed for Thursday 25th September but between 11-3pm<\/p>

25\/09\/2025 09:31 (jane)<\/b>Access requested for lunchtime on Friday 26th September <\/p>

30\/09\/2025 15:05 (alan)<\/b>Investigate AC in bedroom not working Tested though and found loose connection, repaired and left working <\/p>

01\/10\/2025 10:39 (carly)<\/b>Access requested for Flat 9 on Thursday 2nd October at 9am.<\/p>

01\/10\/2025 13:28 (jane)<\/b>Confirmed for Friday 3rd October between 11am and 3pm to fit the new oven seal (Iain)<\/p>

03\/10\/2025 12:24 (carly)<\/b>20\/20 attending Friday 3rd October.<\/p>

03\/10\/2025 13:13 (iain)<\/b>Replaced oven seal in flat 9.<\/p>

14\/10\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65636","activity_ticket_id":"60589","ticket_reference":"HDT61674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Multiple works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/09\/25","activity_end":"2025-09-26 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75015","activity_notes":"Flat 9 The AC doesn't work in the third bedroomLight on the terrace not workingFuse box labelled incorrectly","activity_timesheet":"2","ticket_notes_combined":"

29\/08\/2025 11:10 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works. Temporary repairs made. Parts to order.<\/p>

11\/09\/2025 13:15 (jane)<\/b>Arranging to attend on Friday morning 12th September <\/p>

11\/09\/2025 13:56 (jane)<\/b>Client has confirmed for Monday 15th September <\/p>

11\/09\/2025 14:36 (jane)<\/b>David arranging access for Monday 15th September - We are not allowed to access Apartment 8<\/p>

11\/09\/2025 15:19 (jane)<\/b>Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

11\/09\/2025 15:25 (jane)<\/b>Management keys for access Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

12\/09\/2025 14:41 (roy)<\/b>Wall lights on terrace area.Managed to get 4 working, 2 am unable to remove grub screws as they are rusty and worn. Suggest the lights are replaced2 already working3 x floor lights not working and doesn't seem to be any power to them. Unable to get decking upFuse box all seems OK. Can't see which ones are labelled wrong.No.1 on board is on right hand side and you read it right to left.Are they looking at it from left to right6 are working <\/p>

15\/09\/2025 08:39 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:03 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:05 (iain)<\/b>(25 Garrick Street ) Job description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security.<\/p>

19\/09\/2025 10:13 (jane)<\/b>Oven seal on order <\/p>

19\/09\/2025 11:11 (jane)<\/b>Requested access for Thursday morning 25th September for Flat 9 The AC doesn't work in the third bedroom Light on the terrace not working Fuse box labelled incorrectly<\/p>

23\/09\/2025 10:09 (jane)<\/b>Email sent to client :Flat 9, 25 Garrick StreetWe have ordered a new oven seal lead-time 7 days we are hoping this will arrive next week We are arranging for our door specialist to attend to the patio bifold doors and bathroom door lock, our engineer attempted to repair, but it does require a specialist We will come back to you with a convenient date they are hoping to attend next week Could we return to look at the air con issue on Thursday morning 25th September please ? Common parts Description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security for us to obtain a copy please In all apartments as BBC doesn't work in some of them we have checked and this requires an aerial specialist company, would you like us to arrange this please ?<\/p>

24\/09\/2025 11:52 (carly)<\/b>Christina confirmed for Thursday 25th September but between 11-3pm<\/p>

25\/09\/2025 09:31 (jane)<\/b>Access requested for lunchtime on Friday 26th September <\/p>

30\/09\/2025 15:05 (alan)<\/b>Investigate AC in bedroom not working Tested though and found loose connection, repaired and left working <\/p>

01\/10\/2025 10:39 (carly)<\/b>Access requested for Flat 9 on Thursday 2nd October at 9am.<\/p>

01\/10\/2025 13:28 (jane)<\/b>Confirmed for Friday 3rd October between 11am and 3pm to fit the new oven seal (Iain)<\/p>

03\/10\/2025 12:24 (carly)<\/b>20\/20 attending Friday 3rd October.<\/p>

03\/10\/2025 13:13 (iain)<\/b>Replaced oven seal in flat 9.<\/p>

14\/10\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65637","activity_ticket_id":"60725","ticket_reference":"HDT61810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/09\/25","activity_end":"2025-09-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75016","activity_notes":"Washing machine not workingThe water is not going into the drum and the drum is not turning.The lights are flashing. We have tried to reset it by turning off the electrical supply to the machine for 10 min at least. It still wont work. ","activity_timesheet":null,"ticket_notes_combined":"

19\/09\/2025 12:55 (System)<\/b>Ticket Created<\/p>

19\/09\/2025 13:03 (jane)<\/b>Instructed Repair Aid, awaiting a date <\/p>

19\/09\/2025 15:13 (jane)<\/b>Requested access for Tuesday, 23\/09, between 12pm and 6pm<\/p>

19\/09\/2025 15:55 (jane)<\/b>Confirmed for Tuesday, 23\/09, between 12pm and 6pmKeys for access<\/p>

24\/09\/2025 11:44 (roy)<\/b>With Repair AidNew machine is needed <\/p>

24\/09\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65638","activity_ticket_id":"60725","ticket_reference":"HDT61810","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/25","activity_end":"2025-09-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75017","activity_notes":"Washing machine not working - keys for accessGiving Repaid Aid access with keys Tuesday, 23\/09, between 12pm and 6pm","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2025 12:55 (System)<\/b>Ticket Created<\/p>

19\/09\/2025 13:03 (jane)<\/b>Instructed Repair Aid, awaiting a date <\/p>

19\/09\/2025 15:13 (jane)<\/b>Requested access for Tuesday, 23\/09, between 12pm and 6pm<\/p>

19\/09\/2025 15:55 (jane)<\/b>Confirmed for Tuesday, 23\/09, between 12pm and 6pmKeys for access<\/p>

24\/09\/2025 11:44 (roy)<\/b>With Repair AidNew machine is needed <\/p>

24\/09\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65639","activity_ticket_id":"60726","ticket_reference":"HDT61811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Monthly Meter Reads - (September)","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/09\/25","activity_end":"2025-09-29 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75018","activity_notes":"Monthly Meter Reads - (September)","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2025 14:50 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 07:26 (alan)<\/b>Meter readings <\/p>

30\/09\/2025 15:09 (alan)<\/b>Meter readings <\/p>

30\/09\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65640","activity_ticket_id":"60727","ticket_reference":"HDT61812","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with window lock and sink dripping - Tenant home for access ","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/09\/25","activity_end":"2025-09-19 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75019","activity_notes":"Issue with window lock and sink dripping - Tenant home for access ","activity_timesheet":"2","ticket_notes_combined":"

19\/09\/2025 15:08 (System)<\/b>Ticket Created<\/p>

19\/09\/2025 15:58 (iain)<\/b>Eased and adjusted window lock and freed sash window (painted shut).Tap ok.<\/p>

19\/09\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65641","activity_ticket_id":"60728","ticket_reference":"HDT61813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" 2nd bedroom light fittings.","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/25","activity_end":"2025-10-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75020","activity_notes":" 2nd bedroom light fittings.Could we have an electrician investigate the circuit issue with the ceiling light in the second bedroom? Our maintenance team has already looked at it and confirmed that an electrician is needed to resolve the problem.","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 09:30 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 09:31 (carly)<\/b>Alan is aware and will attend today.Please use keys for access.<\/p>

24\/09\/2025 07:30 (alan)<\/b>Look at lighting faults in main room, order replacement lamp holder for main light and order new switch panel<\/p>

24\/09\/2025 09:03 (jane)<\/b>Investigated lighting faults in main room, ordered replacement lamp holder for main light and ordered new switch panel - Email Sent<\/b><\/p>

30\/09\/2025 11:02 (carly)<\/b>Access requested Wednesday 1st October after 11am.<\/p>

30\/09\/2025 15:00 (jane)<\/b>Confirmed for after 11am on Friday 3rd October <\/p>

03\/10\/2025 14:25 (alan)<\/b>Replace light switch in bedroom and replace lamp hold to light in bedroom <\/p>

03\/10\/2025 15:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65642","activity_ticket_id":"60729","ticket_reference":"HDT61814","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet Seat \/ Extractor","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/09\/25","activity_end":"2025-09-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75021","activity_notes":"Toilet Seat \/ ExtractorLoose toilet seat & Extractor fan above the stove top is leaking oil and is dripping onto the stovetop regularly.","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 09:56 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 09:58 (carly)<\/b>Awaiting access details, Roy is aware.<\/p>

22\/09\/2025 15:00 (roy)<\/b>Refixed toilet seatCleaned extractor but I think it needs new.Filters have not been replaced but by doing so will it stop the oil leaking??<\/p>

23\/09\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65643","activity_ticket_id":"60730","ticket_reference":"HDT61815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Locks ","ticket_address_1":"Flat 3","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/25","activity_end":"2025-11-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75022","activity_notes":"Broken Locks Door lock on en-suite has fallen off as well as a handle on one of the wardrobes in that bedroom.","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 09:59 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 10:01 (carly)<\/b>Awaiting access confirmation, Roy is aware.<\/p>

24\/09\/2025 11:24 (carly)<\/b>Access requested for Thursday 25th September at 11am.<\/p>

24\/09\/2025 13:23 (jane)<\/b>Confirmed access for Thursday 25th September at 11am Knock & use keys <\/p>

25\/09\/2025 11:30 (roy)<\/b>Refixed wardrobe door handleMissing bits for toilet door lock.Foxes do not have parts but trying to locate and purchase <\/p>

08\/10\/2025 11:38 (carly)<\/b>Roy still trying to find relevant parts.<\/p>

14\/10\/2025 14:53 (jane)<\/b>Foxes locks ordering parts <\/p>

27\/10\/2025 11:45 (carly)<\/b>Access requested Friday 31st October at 9am.<\/p>

29\/10\/2025 12:26 (carly)<\/b>Follow up email sent requesting access.<\/p>

04\/11\/2025 13:13 (jane)<\/b>Engineer is chasing V P Fox to ensure lock is in stock <\/p>

10\/11\/2025 11:40 (carly)<\/b>Spoke with engineer he is still chasing the parts.<\/p>

12\/11\/2025 11:35 (carly)<\/b>Roy is collecting the lock the end of this week,Access requested Monday 17th November at 9am.<\/p>

14\/11\/2025 14:03 (jane)<\/b>Chased access again for Monday morning 17th November <\/p>

14\/11\/2025 16:20 (jane)<\/b>Confirmed for Monday morning 17th November - 9am Please use keys if the tenant is not present <\/p>

17\/11\/2025 18:18 (roy)<\/b>With V&P foxReplaced lock and sliding door ok<\/p>

18\/11\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65644","activity_ticket_id":"60731","ticket_reference":"HDT61816","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The panel on my balcony has come loose and is now almost falling through the gap. It used to feel a lot more stable but has shifted quite a bit.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/25","activity_end":"2025-09-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75023","activity_notes":"The panel on my balcony has come loose and is now almost falling through the gap. It used to feel a lot more stable but has shifted quite a bit.","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 10:18 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 10:37 (carly)<\/b>Awaiting access details. Iain is aware.<\/p>

22\/09\/2025 15:08 (carly)<\/b>Access now requested Tuesday 23rd September or Thursday 25th September.<\/p>

24\/09\/2025 11:20 (carly)<\/b>Follow up email sent requesting access for Thursday 25th September.<\/p>

26\/09\/2025 11:18 (carly)<\/b>Access requested for Tuesday 30th September at 9am.<\/p>

26\/09\/2025 14:30 (jane)<\/b>All booked for Tuesday 30th September If tenant is not on site please use keys.<\/p>

30\/09\/2025 16:09 (iain)<\/b>Refixed decking.<\/p>

30\/09\/2025 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65645","activity_ticket_id":"60732","ticket_reference":"HDT61817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine Issues.","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/09\/25","activity_end":"2025-09-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75024","activity_notes":"Washing Machine Issues.Washing machine that stops when the dryer is on.","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2025 10:43 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 15:22 (carly)<\/b>Repair Aid requesting access between 10-2pm on Tuesday 23rd September.<\/p>

23\/09\/2025 09:51 (carly)<\/b>Emails sent to Christina requesting access for Tuesday 23rd September.Follow up email also sent.<\/p>

23\/09\/2025 09:59 (carly)<\/b>Confirmed by Christina for today, awaiting access details.<\/p>

23\/09\/2025 14:16 (roy)<\/b>With Repair Aid.Major blockage in drum. Sock or ragAll ok<\/p>

24\/09\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65646","activity_ticket_id":"60733","ticket_reference":"HDT61818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17161 - To replace 3No wall lights to the common parts ","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/25","activity_end":"2025-10-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75025","activity_notes":"To replace 3No wall lights to the common parts ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 11:56 (carly)<\/b>Jane to order parts.<\/p>

25\/09\/2025 15:37 (jane)<\/b>3No x wall-lights on order - 5 day lead-time <\/p>

03\/10\/2025 15:42 (jane)<\/b>Wall-lights arrived, no access required, common parts <\/p>

03\/10\/2025 15:49 (jane)<\/b>Attending on Tuesday 7th October to fit new wall lights to common parts <\/p>

13\/10\/2025 07:33 (alan)<\/b>Quoted works <\/p>

13\/10\/2025 12:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65647","activity_ticket_id":"60734","ticket_reference":"HDT61819","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wall light is flickering ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/09\/25","activity_end":"2025-09-22 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75026","activity_notes":"Wall light is flickering One of the wall lights at the communal staircase is flickering. Dont remember on which floor could you please double all wall lights on the communal staircase ground to 4th floor. ","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 14:26 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 14:27 (carly)<\/b>Alan is aware and will attend this afternoon.<\/p>

24\/09\/2025 07:24 (alan)<\/b>Replace 10 blown lamps in wall lights in common parts <\/p>

24\/09\/2025 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65648","activity_ticket_id":"60735","ticket_reference":"HDT61820","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working.","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/09\/25","activity_end":"2025-09-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75027","activity_notes":"Dishwasher not working.","activity_timesheet":null,"ticket_notes_combined":"

22\/09\/2025 15:00 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 09:52 (carly)<\/b>Repair Aid requesting Access for Friday 26th September between 10-2pm.Email sent to Angela requesting access.<\/p>

24\/09\/2025 11:37 (carly)<\/b>Angela has confirmed access for Friday 26th September, Repair Aid have been notified and asked to contact Iain on arrival.<\/p>

30\/09\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65649","activity_ticket_id":"60736","ticket_reference":"HDT61821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs.","ticket_address_1":"55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane","cs_id":"2856","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2856","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/09\/25","activity_end":"2025-09-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75028","activity_notes":"Various jobs.Ground floor ceiling spotlight come off from the frame. The hatch access need to push to close fullyBetween ground and 1st floor someone damaged the wall as a quick fix - can you install a hatch access panel. Two wall lights are broken. One is located on the staircase and second one is located in one of the lobbies but dont remember which floor so engineer will need to double check it. I think only cover is required TR7226 SlimLine Linear Plaster Wall Light (Integrated Emergency Option Tornado Lighting & Design Ltd","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 15:03 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 15:09 (carly)<\/b>Access requested Tuesday 23rd September.<\/p>

23\/09\/2025 08:55 (carly)<\/b>Access confirmed for today Tuesday 23rd September.<\/p>

23\/09\/2025 08:59 (carly)<\/b>Access requested for Alan for Thursday 25th September.<\/p>

23\/09\/2025 11:51 (carly)<\/b>Access confirmed for Alan on Thursday 25th September<\/p>

23\/09\/2025 16:03 (iain)<\/b>Install access panel and close others.<\/p>

24\/09\/2025 10:35 (alan)<\/b>Order 2 replacement light fittings <\/p>

24\/09\/2025 10:47 (jane)<\/b>2No lights on order - 3 day lead-time <\/p>

30\/09\/2025 15:11 (alan)<\/b>Replace 2 broken light fittings in common parts <\/p>

30\/09\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65650","activity_ticket_id":"60736","ticket_reference":"HDT61821","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs.","ticket_address_1":"55-58 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"55-58 St Martins Lane","cs_id":"2856","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2856","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/25","activity_end":"2025-10-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75029","activity_notes":"Various jobs.Ground floor ceiling spotlight come off from the frame. The hatch access need to push to close fullyBetween ground and 1st floor someone damaged the wall as a quick fix - can you install a hatch access panel. Two wall lights are broken. One is located on the staircase and second one is located in one of the lobbies but dont remember which floor so engineer will need to double check it. I think only cover is required TR7226 SlimLine Linear Plaster Wall Light (Integrated Emergency Option Tornado Lighting & Design Ltd","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 15:03 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 15:09 (carly)<\/b>Access requested Tuesday 23rd September.<\/p>

23\/09\/2025 08:55 (carly)<\/b>Access confirmed for today Tuesday 23rd September.<\/p>

23\/09\/2025 08:59 (carly)<\/b>Access requested for Alan for Thursday 25th September.<\/p>

23\/09\/2025 11:51 (carly)<\/b>Access confirmed for Alan on Thursday 25th September<\/p>

23\/09\/2025 16:03 (iain)<\/b>Install access panel and close others.<\/p>

24\/09\/2025 10:35 (alan)<\/b>Order 2 replacement light fittings <\/p>

24\/09\/2025 10:47 (jane)<\/b>2No lights on order - 3 day lead-time <\/p>

30\/09\/2025 15:11 (alan)<\/b>Replace 2 broken light fittings in common parts <\/p>

30\/09\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65651","activity_ticket_id":"60737","ticket_reference":"HDT61822","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Side fire exit door","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/10\/25","activity_end":"2025-10-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75030","activity_notes":"Side fire exit doorThis is a 77-78 St Martins Lane side fire exit (glass door). It looks like someone tempered with the metal plate.Could we please repair it? If this will need to be replaced can we make t safe for mean time?To open this door, you need to go through basement cleaning room and then open from the inside the building key will open 53 B6","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 09:03 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 09:05 (carly)<\/b>Iain is aware.<\/p>

23\/09\/2025 11:50 (carly)<\/b>Access confirmed for anytime today.<\/p>

23\/09\/2025 16:08 (iain)<\/b>Unable to bend back and refit stainless steel door covering so have removed so that fire escape door is operational. Filled hole in wall where damaged plate had caused damage. Details and measurements taken for replacement.<\/p>

16\/10\/2025 15:19 (jane)<\/b>Returning on Friday morning 17th October<\/p>

17\/10\/2025 15:37 (iain)<\/b>Replacement metal plinth to emergency exit glass door.<\/p>

17\/10\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65652","activity_ticket_id":"60732","ticket_reference":"HDT61817","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine Issues.","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/09\/25","activity_end":"2025-09-23 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75031","activity_notes":"Washing Machine Issues.Washing machine that stops when the dryer is on.","activity_timesheet":"2","ticket_notes_combined":"

22\/09\/2025 10:43 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 15:22 (carly)<\/b>Repair Aid requesting access between 10-2pm on Tuesday 23rd September.<\/p>

23\/09\/2025 09:51 (carly)<\/b>Emails sent to Christina requesting access for Tuesday 23rd September.Follow up email also sent.<\/p>

23\/09\/2025 09:59 (carly)<\/b>Confirmed by Christina for today, awaiting access details.<\/p>

23\/09\/2025 14:16 (roy)<\/b>With Repair Aid.Major blockage in drum. Sock or ragAll ok<\/p>

24\/09\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65655","activity_ticket_id":"60738","ticket_reference":"HDT61823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower panel ","ticket_address_1":"1st Floor","ticket_address_2":"44a Floral Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"1st Floor","cs_id":"1700","cs_address_2":"44a Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DA","ticket_client_site":"1700","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/09\/25","activity_end":"2025-09-24 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75034","activity_notes":"Shower panel 1st Floor Toilet Shower Screen is LooseWe have noticed that the shower glass structure in the 1st floor toilet is loose. It appears that the frame has detached from the black pole, making the construction wobbly.1st Floor Toilet Wall LightsAdditionally, two wall lights in the 1st floor toilet need replacing.Toilets are located within a communal areas so can be accessed at any time. ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 12:09 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 12:13 (carly)<\/b>Access requested for Alan on Wednesday 24th September.Access requested for Iain on Thursday 25th September.<\/p>

23\/09\/2025 14:37 (jane)<\/b>Confirmed access as common partsAlan on Wednesday 24th September. Iain on Thursday 25th September.<\/p>

25\/09\/2025 08:56 (alan)<\/b>Replace blown lamps in wc \/ shower room <\/p>

25\/09\/2025 15:05 (iain)<\/b>Alan had refixed the brackets. I had to replace the mastic.<\/p>

25\/09\/2025 15:05 (iain)<\/b>Alan had refixed the brackets. I had to replace the mastic.<\/p>

25\/09\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65656","activity_ticket_id":"60738","ticket_reference":"HDT61823","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower panel ","ticket_address_1":"1st Floor","ticket_address_2":"44a Floral Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"1st Floor","cs_id":"1700","cs_address_2":"44a Floral Street ","cs_town":"London","cs_postcode":"WC2E 9DA","ticket_client_site":"1700","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/25","activity_end":"2025-09-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75035","activity_notes":"Shower panel 1st Floor Toilet Shower Screen is LooseWe have noticed that the shower glass structure in the 1st floor toilet is loose. It appears that the frame has detached from the black pole, making the construction wobbly.1st Floor Toilet Wall LightsAdditionally, two wall lights in the 1st floor toilet need replacing.Toilets are located within a communal areas so can be accessed at any time. ","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 12:09 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 12:13 (carly)<\/b>Access requested for Alan on Wednesday 24th September.Access requested for Iain on Thursday 25th September.<\/p>

23\/09\/2025 14:37 (jane)<\/b>Confirmed access as common partsAlan on Wednesday 24th September. Iain on Thursday 25th September.<\/p>

25\/09\/2025 08:56 (alan)<\/b>Replace blown lamps in wc \/ shower room <\/p>

25\/09\/2025 15:05 (iain)<\/b>Alan had refixed the brackets. I had to replace the mastic.<\/p>

25\/09\/2025 15:05 (iain)<\/b>Alan had refixed the brackets. I had to replace the mastic.<\/p>

25\/09\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65657","activity_ticket_id":"60739","ticket_reference":"HDT61824","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Collect management keys but knock first ","ticket_address_1":"Flat 1","ticket_address_2":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 1","cs_id":"678","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"678","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/09\/25","activity_end":"2025-09-25 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75036","activity_notes":"List of works The flush has broken & the light in the bathroom is going randomly going on \/ off If tenant is not in, management keys will be used.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 14:05 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 14:07 (jane)<\/b>Confirmed for mid-morning on Wednesday 24th September - Keys for access but knock first <\/p>

24\/09\/2025 16:41 (roy)<\/b>Broken push button and siphonNeeds new plus silicone New lights required. Thursday morning return<\/p>

25\/09\/2025 10:55 (roy)<\/b>Remove\/Replaced Siphon and push button Re silicone grey and cream wall\/tiles<\/p>

26\/09\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65658","activity_ticket_id":"60740","ticket_reference":"HDT61825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" The tenant complained this morning, saying that the water is boiling, even when they want cold water","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/25","activity_end":"2025-09-24 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75037","activity_notes":" The tenant complained this morning, saying that the water is boiling, even when they want cold water","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 14:13 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 14:14 (jane)<\/b>Requested access for Wednesday morning 24th September at 9am <\/p>

23\/09\/2025 15:47 (jane)<\/b>Scheduled for 9am on 24th September <\/p>

24\/09\/2025 05:29 (michaelk)<\/b>Attended site to complete the boiler strip down. Removed the plate heat exchanger to clean, replacing all of the seals on the water section. Checked all outlets for hot water and that it was consistent. 433.98 ex vat.<\/p>

24\/09\/2025 09:06 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2025 09:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/09\/2025 05:33 (michaelk)<\/b>Attended site to investigate reported shower temperature fault. Stripped down the thermostatic shower and adjusted to 38c. Checked all radiators and repaired trv's where required. Left fully operational. 2hrs labour 105<\/p>

25\/09\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65659","activity_ticket_id":"60741","ticket_reference":"HDT61826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating Not Working","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/25","activity_end":"2025-09-24 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75038","activity_notes":"Heating Not WorkingThe tenant has confirmed to use keys if they are not present.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 14:18 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 14:20 (jane)<\/b>Collect keys but knock first <\/p>

24\/09\/2025 12:25 (carly)<\/b>If tenant does not answer please do not enter.<\/p>

25\/09\/2025 05:35 (michaelk)<\/b>Attended site to investigate reported heating fault. Checked all central heating controls and confirmed correct operation. The tenant also showed a damaged trv head located in the living room. A replacement was collected and fitted. 2hrs labour plus parts, total 129.80 ex vat.<\/p>

25\/09\/2025 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65660","activity_ticket_id":"60742","ticket_reference":"HDT61827","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17168 - Replacement light fittings to bedroom ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/25","activity_end":"2025-10-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75039","activity_notes":"Replacement light fittings to bedroom ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 10:31 (jane)<\/b>8No x downlighters on order - 3 day lead-time <\/p>

03\/10\/2025 11:15 (carly)<\/b>Access requested for Monday 6th October 12pm.<\/p>

06\/10\/2025 10:07 (carly)<\/b>Confirmed for Monday 6th October.Tenant will be home for access.<\/p>

06\/10\/2025 15:30 (alan)<\/b>Quoted works <\/p>

08\/10\/2025 11:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65661","activity_ticket_id":"60743","ticket_reference":"HDT61828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window is jammed ","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/25","activity_end":"2025-09-30 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75040","activity_notes":"Window is jammed ","activity_timesheet":null,"ticket_notes_combined":"

23\/09\/2025 14:43 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 14:44 (jane)<\/b>Requested access for mid-morning on Thursday 25th September <\/p>

23\/09\/2025 16:09 (jane)<\/b>Requested access for 11:30am on Thursday 25th September<\/p>

25\/09\/2025 09:30 (jane)<\/b>Access requested for 11am on Friday 26th September <\/p>

26\/09\/2025 10:13 (jane)<\/b>Access confirmed for 11am - Safe between first floor and second floor - Safe number is 2853c<\/p>

29\/09\/2025 12:00 (carly)<\/b>Access requested for today Monday 29th September.<\/p>

29\/09\/2025 13:11 (carly)<\/b>As per Christina - job no longer needed, tenant resolved the issue themselves. <\/p>

30\/09\/2025 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65662","activity_ticket_id":"60744","ticket_reference":"HDT61829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you send someone to Oseyo please they are having issues with their front door","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/09\/25","activity_end":"2025-09-25 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75041","activity_notes":"Can you send someone to Oseyo please they are having issues with their front door","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 15:29 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 15:09 (iain)<\/b>Eased and adjusted lock and keep. Paneling is coming away from side of frame, will pass details to office.<\/p>

14\/10\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65663","activity_ticket_id":"60745","ticket_reference":"HDT61830","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak under sink ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/25","activity_end":"2025-09-24 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75042","activity_notes":"Leak under sink Could you please book in the above property as the waste pipe & the other pipe under the sink are leaking.The tenant said it is fine to use keys if they are not there.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 16:04 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 16:06 (jane)<\/b>For Wednesday afternoon 24th September - keys for access <\/p>

24\/09\/2025 14:48 (roy)<\/b>Replace sink waste with overflow <\/p>

24\/09\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65664","activity_ticket_id":"60746","ticket_reference":"HDT61831","ticket_client":"2182","client_name":"Prosek","ticket_title":"MDR\/JH\/17139 - Replacement blown fuses in sockets ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/25","activity_end":"2025-10-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75043","activity_notes":"Replacement blown fuses in sockets ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 15:51 (jane)<\/b>Requested access for Tuesday morning 7th October <\/p>

06\/10\/2025 09:12 (carly)<\/b>Confirmed for Tuesday 7th October.<\/p>

07\/10\/2025 11:35 (alan)<\/b>Quoted works <\/p>

08\/10\/2025 11:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65665","activity_ticket_id":"60747","ticket_reference":"HDT61832","ticket_client":"2182","client_name":"Prosek","ticket_title":"MDR\/JH\/17167 - Replacement taps ","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/25","activity_end":"2025-10-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75044","activity_notes":"Replacement taps battery-powered option.","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 16:26 (jane)<\/b>Battery-powered option taps on order <\/p>

13\/10\/2025 09:53 (carly)<\/b>Access requested for Tuesday 14th October at 9am.Will take most of the day.<\/p>

14\/10\/2025 11:04 (carly)<\/b>Need to confirm new date with Mike K and client.<\/p>

14\/10\/2025 11:37 (carly)<\/b>Access requested Thursday 23rd October.<\/p>

14\/10\/2025 11:45 (carly)<\/b>Confirmed for Friday 17th October.<\/p>

20\/10\/2025 09:24 (michaelk)<\/b>Attended site to carry out quoted work upgrading toilet taps. Completed work and left in full working order. 6hrs labour plus parts, total 962 ex vat.<\/p>

20\/10\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65666","activity_ticket_id":"60740","ticket_reference":"HDT61825","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" The tenant complained this morning, saying that the water is boiling, even when they want cold water","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/09\/25","activity_end":"2025-09-24 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75045","activity_notes":" The tenant complained this morning, saying that the water is boiling, even when they want cold water","activity_timesheet":"2","ticket_notes_combined":"

23\/09\/2025 14:13 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 14:14 (jane)<\/b>Requested access for Wednesday morning 24th September at 9am <\/p>

23\/09\/2025 15:47 (jane)<\/b>Scheduled for 9am on 24th September <\/p>

24\/09\/2025 05:29 (michaelk)<\/b>Attended site to complete the boiler strip down. Removed the plate heat exchanger to clean, replacing all of the seals on the water section. Checked all outlets for hot water and that it was consistent. 433.98 ex vat.<\/p>

24\/09\/2025 09:06 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2025 09:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/09\/2025 05:33 (michaelk)<\/b>Attended site to investigate reported shower temperature fault. Stripped down the thermostatic shower and adjusted to 38c. Checked all radiators and repaired trv's where required. Left fully operational. 2hrs labour 105<\/p>

25\/09\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65667","activity_ticket_id":"60748","ticket_reference":"HDT61833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, out of hours - Faulty front door lock ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/25","activity_end":"2025-09-24 09:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75046","activity_notes":"Emergency call-out, out of hours - Faulty font door lock ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 09:36 (System)<\/b>Ticket Created<\/p>

24\/09\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2025 11:43 (roy)<\/b>Visited site and tried numerous keys from tenants, none worked.Had to remove lock from inside but got permission first due to security.From outside door looked secure.Needs new cylinder <\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65668","activity_ticket_id":"60749","ticket_reference":"HDT61834","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen cupboard door has fallen off.","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/10\/25","activity_end":"2025-10-04 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75047","activity_notes":"Kitchen cupboard door has fallen off.","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 09:37 (System)<\/b>Ticket Created<\/p>

24\/09\/2025 09:38 (carly)<\/b>Please use keys for access.<\/p>

25\/09\/2025 15:06 (iain)<\/b>Removed cupboard door to carry out repair. Will return to hang door.<\/p>

25\/09\/2025 15:25 (jane)<\/b>Removed cupboard door to carry out repair. Will return to hang door. - Email Sent<\/b><\/p>

02\/10\/2025 16:58 (iain)<\/b>Repair and hang kitchen cupboard door.<\/p>

03\/10\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65669","activity_ticket_id":"60750","ticket_reference":"HDT61835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16705 - Replacement timers that control the lights on the main Chinatown Gate ","ticket_address_1":"Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Wardour Street ","cs_id":"3068","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"3068","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/10\/25","activity_end":"2025-10-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75048","activity_notes":"Replacement timers that control the lights on the main Chinatown Gate ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2025 15:12 (alan)<\/b>Quoted works <\/p>

30\/09\/2025 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65670","activity_ticket_id":"60751","ticket_reference":"HDT61836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61833 Follow-Up- To replace lock to entrance door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/09\/25","activity_end":"2025-09-24 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75049","activity_notes":"HDT61833 Follow-Up - - To replace lock to entrance door ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 10:07 (System)<\/b>Ticket Created<\/p>

24\/09\/2025 10:09 (jane)<\/b>To attend Courts to collect new lock today - They have been made aware by Anthony Kilbey <\/p>

24\/09\/2025 16:38 (roy)<\/b>Replaced cylinder<\/p>

25\/09\/2025 07:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65671","activity_ticket_id":"60752","ticket_reference":"HDT61837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Wiring Inspection.","ticket_address_1":"Flat 1","ticket_address_2":"34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"3140","cs_address_2":"34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3140","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/25","activity_end":"2025-09-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75050","activity_notes":"Fixed Wiring Inspection.","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2025 11:05 (System)<\/b>Ticket Created<\/p>

24\/09\/2025 11:06 (carly)<\/b>Access requested Thursday 25th September 11am.<\/p>

24\/09\/2025 12:49 (carly)<\/b>Spoke to Christina who will see if the we gain access at 9am instead of 11am. Still awaiting access confirmation.<\/p>

25\/09\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65672","activity_ticket_id":"60753","ticket_reference":"HDT61838","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17170 - Window repairs ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/10\/25","activity_end":"2025-10-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75051","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2025 13:07 (jane)<\/b>Attending site to remove window to take to joinery shop, client advised either Thursday or Friday this week<\/p>

25\/09\/2025 11:27 (jane)<\/b>To remove window on 1st October - keys for access <\/p>

01\/10\/2025 14:51 (travis)<\/b>Window replacement works.<\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

16\/10\/2025 16:27 (travis)<\/b>Window frame and window works.<\/p>

20\/10\/2025 11:03 (jane)<\/b>Decoration completed, engineer returning today to refit the secondary glazing and seal the exterior <\/p>

20\/10\/2025 14:11 (travis)<\/b>Attended and sealed around new window frame externally,Refitted secondary glazing and refitted blind.<\/p>

20\/10\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65673","activity_ticket_id":"60754","ticket_reference":"HDT61839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/25","activity_end":"2025-10-14 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75052","activity_notes":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 14:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 19:14 (roy)<\/b>Booked for Monday not today<\/p>

29\/09\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 1st October at 7am.<\/p>

02\/10\/2025 15:11 (roy)<\/b>Early morning visit.Cut open ceiling hoping to see pipework but no joy.Need access into flat 1b 68 Shaftesbury <\/p>

02\/10\/2025 15:13 (roy)<\/b>Investigated leak into shop.Tested and can confirm it is coming from the shower trap or controls.Low level shower tray and needs removing.Quote required??<\/p>

22\/10\/2025 13:05 (jane)<\/b>Attending Thursday morning 23rd October to remove shower tray - access via keys <\/p>

23\/10\/2025 17:12 (roy)<\/b>Removed bottom course of tiles and broke out shower tray but leak is not underneath.Waste pippe is definitely leaking.following further test.More of the floor needs to come up.Going to try camera tomorrow <\/p>

24\/10\/2025 05:48 (michaelk)<\/b>Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor. 4hrs labour 205<\/p>

24\/10\/2025 09:56 (jane)<\/b>Engineer returning on Monday 27th October to continue with the repair <\/p>

28\/10\/2025 05:32 (michaelk)<\/b>Attended site to continue with the shower works. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with Anthony and Lillian and are going to continue re-running a new waste beneath the bathroom floor. 8hrs labour 405<\/p>

28\/10\/2025 11:48 (roy)<\/b>Used camera and following further cutting up floor under dishwasher and further measurements, leak under kitchen floor but between kitchen sink and elbow behind shower.Michael Keenan bringing Lee in to reroute pipework a cross bathroom floor and out wall<\/p>

29\/10\/2025 18:11 (roy)<\/b>Pick up materials from Leylands Marble shop and Topps Tiles<\/p>

30\/10\/2025 09:37 (michaelk)<\/b>Attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works. 8hrs labour, 2 x engineers.<\/p>

30\/10\/2025 09:39 (michaelk)<\/b>Lee has attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plynths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared, awaiting the tray delivery. 8hrs labour 405<\/p>

30\/10\/2025 11:04 (iain)<\/b>Clear and dispose of rubbish.<\/p>

30\/10\/2025 21:29 (michaelk)<\/b>Lee has attended site and taken delivery of the shower tray. The tray has been installed and set in on bonding, which will dry ready for tiling tomorrow. 8hrs labour 405<\/p>

01\/11\/2025 12:05 (roy)<\/b>Pick up tiles and adhesive <\/p>

03\/11\/2025 14:19 (travis)<\/b>Tiling works to shower cubicle and rubbish removal\/disposal.<\/p>

05\/11\/2025 05:27 (michaelk)<\/b>Attended site to complete the shower enclosure and to seal the whole area. 8hrs labour plus parts, total 455.08 ex vat.Note; there are some roof joints to complete, Lillian is aware that this hasn't been completed due to the roof condition\/rat problem.<\/p>

05\/11\/2025 15:57 (roy)<\/b>Assist Michael KeenanClear out flat<\/p>

07\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65674","activity_ticket_id":"60714","ticket_reference":"HDT61799","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17164 - Replacement oven","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/25","activity_end":"2025-09-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75053","activity_notes":"Replacement oven Give Repair aid access on 30th September between 10 and 2pm via keys ","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 09:13 (jane)<\/b>Instructed Repair Aid to order new oven <\/p>

24\/09\/2025 11:10 (jane)<\/b>Requested access for Tuesday 30th of September between 10 and 2pm <\/p>

24\/09\/2025 15:03 (jane)<\/b>Confirmed access with keys Tuesday 30th of September between 10 and 2pm<\/p>

30\/09\/2025 11:53 (roy)<\/b>Pat test<\/p>

30\/09\/2025 14:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65675","activity_ticket_id":"60755","ticket_reference":"HDT61840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17192 - Repair or replacement of washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/10\/25","activity_end":"2025-10-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75054","activity_notes":"Repair or replacement of washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

25\/09\/2025 09:38 (jane)<\/b>Instructed Repair Aid, ordering new Indesit washer\/dryer <\/p>

06\/10\/2025 12:01 (carly)<\/b>Repair Aid have requested access for Tuesday 7th October 12-5pm.Emailed Lilian requesting access.<\/p>

06\/10\/2025 13:13 (carly)<\/b>Confirmed for Tuesday 7th October,Please use keys for access.<\/p>

07\/10\/2025 12:00 (roy)<\/b>Refixed plinthRefixed shelving But Need 4 x window handleNeed board to replace flooringOn route to purchase handles<\/p>

10\/10\/2025 19:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65676","activity_ticket_id":"60756","ticket_reference":"HDT61841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak ","ticket_address_1":"Townhouse","ticket_address_2":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"Townhouse","cs_id":"1600","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"29\/09\/25","activity_end":"2025-09-29 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75055","activity_notes":"To attend to leak Ive just noticed in the master bedroom (which is directly below the top floor bathroom) that there are what appears to be water damage marks on the ceiling and also down the wall. Can we get someone to look into this please? Preferably on Friday ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2025 09:42 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 09:42 (jane)<\/b>Tenant home for access <\/p>

26\/09\/2025 15:50 (iain)<\/b>Investigate leak.<\/p>

26\/09\/2025 15:51 (iain)<\/b>(Townhouse 26 Rupert Street ) Unable to acess room required as they were having meetings. Have arranged with the tennant to return Monday.<\/p>

29\/09\/2025 16:02 (iain)<\/b>Investigate leak.Cut out and resealed shower tray.<\/p>

30\/09\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65677","activity_ticket_id":"60757","ticket_reference":"HDT61842","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"The boiler was in full working order until last thing in the afternoon a E5 code was flashing (flow pump or blockage code?) - Vacant new tenant moves in on Friday ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/09\/25","activity_end":"2025-09-25 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75056","activity_notes":"The boiler was in full working order until last thing in the afternoon a E5 code was flashing (flow pump or blockage code?) - - Vacant new tenant moves in on Friday ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2025 10:59 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 05:23 (michaelk)<\/b>Attended site to investigate reported boiler issue. Worked through the boilers parameters and comfirmed correct operation. Tested both heating and hot water operating settings and temperatures to maximum levels. 2hrs labour 105<\/p>

26\/09\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65678","activity_ticket_id":"60280","ticket_reference":"HDT61365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's -plus Gas\/PAT ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/09\/25","activity_end":"2025-09-25 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75057","activity_notes":"ITC's - lights out ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:33 (System)<\/b>Ticket Created<\/p>

04\/08\/2025 14:43 (carly)<\/b>Please arrange for gas engineer to check on this boiler.Pressure is low and the boiler is dated. Please re-pressurize. Please advise if it requires a new boiler. Please quote.Please collect keys for access.As per Lilian.<\/p>

26\/08\/2025 14:36 (jane)<\/b>The tenant is vacating on the 20th therefore please book this on the 21st Sept.<\/p>

25\/09\/2025 09:04 (jane)<\/b>New tenant expected 2nd October <\/p>

25\/09\/2025 15:10 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:11 (iain)<\/b>(3rd Floor 72 Shaftesbury Avenue ) To return to grout and mastic bathroom boxing.<\/p>

26\/09\/2025 07:23 (alan)<\/b>Replace 10 faulty lamps in flat <\/p>

26\/09\/2025 14:53 (jane)<\/b>Part for shower on order - arriving Monday 29th September <\/p>

26\/09\/2025 15:53 (iain)<\/b>ITC'S.<\/p>

26\/09\/2025 15:53 (iain)<\/b>(3rd Floor 72 Shaftesbury Avenue ) Shower holder on order.<\/p>

29\/09\/2025 19:45 (michaelk)<\/b>Completed the alarm and pat testing. 75Completed the heating itc. Replaced 1 x smoke alarm and 1 x heat alarm. Removed basin trap and cleaned due to slow running. 2hrs labour plus parts, total 175.31 ex vat <\/p>

30\/09\/2025 16:10 (iain)<\/b>ITC'S. Shower riser.<\/p>

30\/09\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2025 12:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65679","activity_ticket_id":"60758","ticket_reference":"HDT61843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR ","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/09\/25","activity_end":"2025-09-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75058","activity_notes":"To carry out EICR ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2025 11:13 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 11:14 (jane)<\/b>New tenant moves in on 2nd October <\/p>

30\/09\/2025 15:10 (alan)<\/b>EICR<\/p>

30\/09\/2025 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65680","activity_ticket_id":"60753","ticket_reference":"HDT61838","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17170 - Window repairs ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/25","activity_end":"2025-10-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75059","activity_notes":"Window repairs ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 13:07 (jane)<\/b>Attending site to remove window to take to joinery shop, client advised either Thursday or Friday this week<\/p>

25\/09\/2025 11:27 (jane)<\/b>To remove window on 1st October - keys for access <\/p>

01\/10\/2025 14:51 (travis)<\/b>Window replacement works.<\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

16\/10\/2025 16:27 (travis)<\/b>Window frame and window works.<\/p>

20\/10\/2025 11:03 (jane)<\/b>Decoration completed, engineer returning today to refit the secondary glazing and seal the exterior <\/p>

20\/10\/2025 14:11 (travis)<\/b>Attended and sealed around new window frame externally,Refitted secondary glazing and refitted blind.<\/p>

20\/10\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65681","activity_ticket_id":"60277","ticket_reference":"HDT61362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"30\/09\/25","activity_end":"2025-09-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75060","activity_notes":"washing machine not working ","activity_timesheet":null,"ticket_notes_combined":"

04\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 16:17 (iain)<\/b>ITC's.<\/p>

23\/09\/2025 16:08 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:58 (jane)<\/b>Instructed Repair Aid to inspect the washing machine <\/p>

26\/09\/2025 05:32 (michaelk)<\/b>Attended site to complete the heating itc checks. Ran the heating and hot water systems to full working temperatures, leaving in full working order.Note; the salamander homeboost pump, has damaged bearings which is making the pump run louder than normal.The kitchen radiator has been leant on, making the wall brackets drop slightly. I would recommend removing the radiator to repair the fixings.2hrs labour 105<\/p>

26\/09\/2025 09:30 (jane)<\/b>Repair Aid attending on Tuesday, 30th of Sept in the afternoon 12-6pm - Iain to give access via keys <\/p>

30\/09\/2025 16:09 (iain)<\/b>Repairaid.<\/p>

01\/10\/2025 11:32 (jane)<\/b>Blind on order - anticipated dispatch date 08\/10\/2025<\/p>

02\/10\/2025 15:04 (jane)<\/b>The washing machine was left in working condition. The power board connections were re-connected and reset. - Email Sent<\/b><\/p>

17\/10\/2025 10:42 (carly)<\/b>Blind now arrived, access requested Tuesday 21st October at 9am.<\/p>

21\/10\/2025 10:45 (carly)<\/b>Access now requested for Thursday 23rd October at 9am.<\/p>

21\/10\/2025 11:35 (carly)<\/b>Confirmed with Lilian, just awaiting access details.<\/p>

22\/10\/2025 13:45 (jane)<\/b>For Friday 24th October at 11:30am Tenant can provide access <\/p>

24\/10\/2025 10:30 (carly)<\/b>Access now requested for Tuesday 28th October at 9am.<\/p>

27\/10\/2025 12:51 (carly)<\/b>Follow up email sent requesting access for Tuesday 28th October.<\/p>

27\/10\/2025 13:01 (carly)<\/b>Access confirmed for 28th October at 9am - Tenant to provide access.<\/p>

28\/10\/2025 12:08 (carly)<\/b>Access now requested for Thursday 30th October at 12pm.<\/p>

28\/10\/2025 15:29 (jane)<\/b>Confirmed for Thursday 30th October at 12noon Tenant to provide access <\/p>

30\/10\/2025 16:00 (iain)<\/b>Replacement blind.<\/p>

30\/10\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65682","activity_ticket_id":"60759","ticket_reference":"HDT61844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We have an issue here where there appears to be a leak via the window area when it rains.","ticket_address_1":"32 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QR","cs_address_1":"32 Wardour Street ","cs_id":"613","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QR","ticket_client_site":"613","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/25","activity_end":"2025-09-10 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75061","activity_notes":"We have an issue here where there appears to be a leak via the window area when it rains.It actually comes in quite hard rather than droplets. The windows are closed although I noticed some poorly mounted vents on the window. It's also making the walls & carpet damp. Is this something you can assist with? If so, can an engineer attend and investigate what the issue is please? We will need to make arrangements for the best day as its in an office area.","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2025 16:41 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 16:43 (jane)<\/b>Anthony is arranging access through the office, we suggested for Monday morning 29th September <\/p>

26\/09\/2025 10:30 (jane)<\/b>Requested access for Tuesday morning 30th September <\/p>

26\/09\/2025 10:50 (jane)<\/b>Confirmed for after 10am on Tuesday 30th September - report to the office <\/p>

30\/09\/2025 10:29 (travis)<\/b>Attended above property to inspect water ingress from windows in office,2nd floor south elevation (Gerrard St).Found large gaps externally between stone windows sills and bottom of timber windows, where I believe an original cement fillet has perished and disappeared this would need to be replaced along with any external frame sealant.Four hours needed to complete and access would need to be arranged for an empty office due to sensitive nature of the company (drug and alcohol rehabilitation ect).<\/p>

30\/09\/2025 10:53 (carly)<\/b>Emailed Anthony Kilbey requesting the best time to gain access when the office is empty.<\/p>

01\/10\/2025 15:04 (jane)<\/b>Confirmed for 10th October They will all be out at a conference<\/p>

09\/10\/2025 11:24 (carly)<\/b>Travis to collect keys today Thursday 9th October due to no one being on site tomorrow.Travis is aware.<\/p>

10\/10\/2025 08:37 (travis)<\/b>Attended with keys and sealed externally the three second floor,south facing windows.Cleaned work area and moved furniture back into place.Returned keys to A Kilby.<\/p>

10\/10\/2025 16:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65683","activity_ticket_id":"60277","ticket_reference":"HDT61362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/25","activity_end":"2025-09-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75062","activity_notes":"To give Repair Aid access ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 16:17 (iain)<\/b>ITC's.<\/p>

23\/09\/2025 16:08 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:58 (jane)<\/b>Instructed Repair Aid to inspect the washing machine <\/p>

26\/09\/2025 05:32 (michaelk)<\/b>Attended site to complete the heating itc checks. Ran the heating and hot water systems to full working temperatures, leaving in full working order.Note; the salamander homeboost pump, has damaged bearings which is making the pump run louder than normal.The kitchen radiator has been leant on, making the wall brackets drop slightly. I would recommend removing the radiator to repair the fixings.2hrs labour 105<\/p>

26\/09\/2025 09:30 (jane)<\/b>Repair Aid attending on Tuesday, 30th of Sept in the afternoon 12-6pm - Iain to give access via keys <\/p>

30\/09\/2025 16:09 (iain)<\/b>Repairaid.<\/p>

01\/10\/2025 11:32 (jane)<\/b>Blind on order - anticipated dispatch date 08\/10\/2025<\/p>

02\/10\/2025 15:04 (jane)<\/b>The washing machine was left in working condition. The power board connections were re-connected and reset. - Email Sent<\/b><\/p>

17\/10\/2025 10:42 (carly)<\/b>Blind now arrived, access requested Tuesday 21st October at 9am.<\/p>

21\/10\/2025 10:45 (carly)<\/b>Access now requested for Thursday 23rd October at 9am.<\/p>

21\/10\/2025 11:35 (carly)<\/b>Confirmed with Lilian, just awaiting access details.<\/p>

22\/10\/2025 13:45 (jane)<\/b>For Friday 24th October at 11:30am Tenant can provide access <\/p>

24\/10\/2025 10:30 (carly)<\/b>Access now requested for Tuesday 28th October at 9am.<\/p>

27\/10\/2025 12:51 (carly)<\/b>Follow up email sent requesting access for Tuesday 28th October.<\/p>

27\/10\/2025 13:01 (carly)<\/b>Access confirmed for 28th October at 9am - Tenant to provide access.<\/p>

28\/10\/2025 12:08 (carly)<\/b>Access now requested for Thursday 30th October at 12pm.<\/p>

28\/10\/2025 15:29 (jane)<\/b>Confirmed for Thursday 30th October at 12noon Tenant to provide access <\/p>

30\/10\/2025 16:00 (iain)<\/b>Replacement blind.<\/p>

30\/10\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65684","activity_ticket_id":"60760","ticket_reference":"HDT61845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/25","activity_end":"2025-10-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75063","activity_notes":"Various WorksOne of the lights under the kitchen counter have gone off again and need fixing. This has been an issue before and previously with the bedrooms as well as there was a wrong switch used which overloaded the lights. I have the feeling this is the case with the switch to the kitchen counter lights also.The toilet bowl all of a sudden isn't filling up. I have taken a look in the cistern, and I am not sure why. Please can we get someone out here asap to fix it so we have a working toilet. Thanks.Bedroom doorhandle has come off and there is no screw to tighten it back on. Can the person who is coming for the lights also please fix the handle. Thanks!","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 09:38 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 09:39 (carly)<\/b>Access requested for Monday 29th September at 1pm.<\/p>

26\/09\/2025 10:29 (carly)<\/b>Confirmed access for Friday 26th, please use keys.<\/p>

26\/09\/2025 14:19 (alan)<\/b>Look at faulty under kitchen cupboard lightsDue to lamps and fittings now being obsolete order replacement lights for the kitchen cupboardOrder replacement light fitting for kitchen ceiling due to current fitting being broken due to heat damage from lamps Agreed with tenant to return next week<\/p>

26\/09\/2025 14:42 (jane)<\/b>Inspected faulty under kitchen cupboard lights Due to lamps and fittings now being obsolete ordered replacement lights for the kitchen cupboard Ordered replacement light fitting for kitchen ceiling due to current fitting being broken due to heat damage from lamps Agreed with tenant to return next week - Email Sent<\/b><\/p>

29\/09\/2025 19:42 (michaelk)<\/b>Attended site to carry out the toilet repair that was reported. Collected a bottom entry inlet valve and completed the job. 2hrs labour plus parts, total 133.90 ex vat.<\/p>

01\/10\/2025 11:53 (carly)<\/b>Still waiting on parts.<\/p>

03\/10\/2025 11:11 (carly)<\/b>Access requested for Monday 6th October at 9am.<\/p>

06\/10\/2025 10:35 (carly)<\/b>Access now requested for Tuesday 7th October pm.<\/p>

07\/10\/2025 09:47 (carly)<\/b>Access confirmed, please you keys.Could you also please check to see if the wardrobe door knob has been fixed.<\/p>

08\/10\/2025 07:39 (alan)<\/b>Return to site and 1 Remove old faulty track light on ceiling and replace with new LED fitting2 Remove old halogen lights under Kitchen cupboards and install new LED <\/p>

14\/10\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65685","activity_ticket_id":"60760","ticket_reference":"HDT61845","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/25","activity_end":"2025-09-26 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75064","activity_notes":"Various WorksOne of the lights under the kitchen counter have gone off again and need fixing. This has been an issue before and previously with the bedrooms as well as there was a wrong switch used which overloaded the lights. I have the feeling this is the case with the switch to the kitchen counter lights also.The toilet bowl all of a sudden isn't filling up. I have taken a look in the cistern, and I am not sure why. Please can we get someone out here asap to fix it so we have a working toilet. Thanks.Bedroom doorhandle has come off and there is no screw to tighten it back on. Can the person who is coming for the lights also please fix the handle. Thanks!","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 09:38 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 09:39 (carly)<\/b>Access requested for Monday 29th September at 1pm.<\/p>

26\/09\/2025 10:29 (carly)<\/b>Confirmed access for Friday 26th, please use keys.<\/p>

26\/09\/2025 14:19 (alan)<\/b>Look at faulty under kitchen cupboard lightsDue to lamps and fittings now being obsolete order replacement lights for the kitchen cupboardOrder replacement light fitting for kitchen ceiling due to current fitting being broken due to heat damage from lamps Agreed with tenant to return next week<\/p>

26\/09\/2025 14:42 (jane)<\/b>Inspected faulty under kitchen cupboard lights Due to lamps and fittings now being obsolete ordered replacement lights for the kitchen cupboard Ordered replacement light fitting for kitchen ceiling due to current fitting being broken due to heat damage from lamps Agreed with tenant to return next week - Email Sent<\/b><\/p>

29\/09\/2025 19:42 (michaelk)<\/b>Attended site to carry out the toilet repair that was reported. Collected a bottom entry inlet valve and completed the job. 2hrs labour plus parts, total 133.90 ex vat.<\/p>

01\/10\/2025 11:53 (carly)<\/b>Still waiting on parts.<\/p>

03\/10\/2025 11:11 (carly)<\/b>Access requested for Monday 6th October at 9am.<\/p>

06\/10\/2025 10:35 (carly)<\/b>Access now requested for Tuesday 7th October pm.<\/p>

07\/10\/2025 09:47 (carly)<\/b>Access confirmed, please you keys.Could you also please check to see if the wardrobe door knob has been fixed.<\/p>

08\/10\/2025 07:39 (alan)<\/b>Return to site and 1 Remove old faulty track light on ceiling and replace with new LED fitting2 Remove old halogen lights under Kitchen cupboards and install new LED <\/p>

14\/10\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65686","activity_ticket_id":"60761","ticket_reference":"HDT61846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Ladder Inspection","ticket_address_1":"25 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/10\/25","activity_end":"2025-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75065","activity_notes":"Fixed Ladder Inspection25 Catherine Street - To access this ladder you will need to use roof door at 17 Catherine Street.","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2025 09:56 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 10:04 (carly)<\/b>Height Safe have been emailed requesting dates.<\/p>

03\/10\/2025 10:42 (carly)<\/b>Height Safe have requested Thursday 9th October pm.<\/p>

03\/10\/2025 11:22 (carly)<\/b>Confirmed for Thursday 9th October.Height Safe have been informed.Please collect keys from security.<\/p>

09\/10\/2025 16:19 (roy)<\/b>With Height SafeFailed test<\/p>

14\/10\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65687","activity_ticket_id":"60762","ticket_reference":"HDT61847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Ladder Inspection","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"09\/10\/25","activity_end":"2025-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75066","activity_notes":"Fixed Ladder Inspection21 New Row- Top Floor Balcony","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2025 10:05 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 10:06 (carly)<\/b>Height Safe have been emailed requesting access.<\/p>

03\/10\/2025 10:38 (carly)<\/b>Height Safe have requested Thursday 9th October pm.Email sent requesting access.<\/p>

03\/10\/2025 11:20 (carly)<\/b>Access confirmed, height safe are aware.Please collect keys from security.<\/p>

09\/10\/2025 09:03 (roy)<\/b>Fire brigade had removed bath panel.Found bath taps on the move and gap between tap and bath.Repositioned tap but need to silicone area.But main problem is the expansion vessel inside boiler\/hot water cylinder has sprung a leak and leaking constantly.Cleaned away tray full of waterWas advised to shut off water supply to the flatMichael to replace vessel on Thursday morning <\/p>

14\/10\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65689","activity_ticket_id":"60763","ticket_reference":"HDT61848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"We may need to change locks at 69-71 CX Road next Friday. There is a door front and back","ticket_address_1":"House of Spells ","ticket_address_2":"69-71 Charing Cross Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"House of Spells ","cs_id":"3186","cs_address_2":"69-71 Charing Cross Road ","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"3186","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/25","activity_end":"2025-10-03 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75068","activity_notes":"House of Spells Can I confirm that the locks will require changing at 4pm on Friday 3rd October. There are two lock - front and back.We may need to change locks at 69-71 CX Road . There is a door front and backIt's not fully confirmed at present but just wanted to plan ahead if that's ok - and maybe this will give time for the engineer to prepare locks in advance. ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 10:40 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 14:54 (jane)<\/b>Confirm that the locks will require changing at 4pm on Friday 3rd October. There are two lock - front and back. - House of Spells <\/p>

06\/10\/2025 08:13 (iain)<\/b>Changed main door cylinder.Changed codes to 3 digilocks.<\/p>

06\/10\/2025 09:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65690","activity_ticket_id":"60764","ticket_reference":"HDT61849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with boiler.","ticket_address_1":"Flat 6","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 6","cs_id":"1732","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/09\/25","activity_end":"2025-09-26 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75069","activity_notes":"Issue with boiler.","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2025 10:52 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 11:00 (carly)<\/b>Keys for access please speak to security when you arrive.<\/p>

26\/09\/2025 11:27 (carly)<\/b>Mike is aware and will attend today.<\/p>

26\/09\/2025 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65691","activity_ticket_id":"60765","ticket_reference":"HDT61850","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"List of works for Thursday 2nd October at 9am ","ticket_address_1":"106 Greenvale Road ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE9 1PF","cs_address_1":"106 Greenvale Road ","cs_id":"3187","cs_address_2":"","cs_town":"London","cs_postcode":"SE9 1PF","ticket_client_site":"3187","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/10\/25","activity_end":"2025-10-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75070","activity_notes":"List of works for Monday 6th October at 9am As discussed, I need a thin concrete post put against one of my fence posts. i also have a couple of wardrobe doors that need a plate put inside by the hinge. I have the plates","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 11:18 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 11:24 (jane)<\/b>Confirmed for Thursday 2nd October at 9am<\/p>

30\/09\/2025 14:25 (jane)<\/b>Re-booked for Monday 6th October at 9am <\/p>

06\/10\/2025 16:44 (travis)<\/b>Fence posts repair,Bedroom cupboards alignment and repair.<\/p>

08\/10\/2025 11:24 (michael)<\/b>Rob bull picked up materials.<\/p>

08\/10\/2025 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65692","activity_ticket_id":"60766","ticket_reference":"HDT61851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17068 - Electrical Remedial Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"3140","cs_address_2":"34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3140","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/25","activity_end":"2025-11-11 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75071","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 11:36 (carly)<\/b>Alan to order parts.<\/p>

03\/10\/2025 15:57 (jane)<\/b>Requested access for Wednesday morning 8th October <\/p>

07\/10\/2025 14:29 (carly)<\/b>Follow up email sent requesting access for Wednesday 8th October.<\/p>

08\/10\/2025 09:18 (carly)<\/b>Moved to Friday 10th October as per Christina.Informed her the Electrics will need to be turned off for 1.5hours.<\/p>

09\/10\/2025 13:13 (carly)<\/b>Follow up email sent requesting access details.<\/p>

10\/10\/2025 09:31 (carly)<\/b>Access now requested Thursday 16th October at 9am.<\/p>

15\/10\/2025 12:00 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/10\/2025 11:42 (carly)<\/b>Email sent requesting access Tuesday 21st October at 9am.<\/p>

22\/10\/2025 11:31 (jane)<\/b>Waiting on client to confirm a date, the tenants are being awkward with access <\/p>

05\/11\/2025 12:08 (carly)<\/b>Access requested Wednesday 12th November at 9am.<\/p>

05\/11\/2025 12:26 (carly)<\/b>Now requested for Tuesday 11th November.<\/p>

10\/11\/2025 09:14 (carly)<\/b>Confirmed for Tuesday 11th November, awaiting access details.<\/p>

10\/11\/2025 09:28 (carly)<\/b>Tenant home for access.<\/p>

14\/11\/2025 09:48 (alan)<\/b>Quoted works <\/p>

14\/11\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65693","activity_ticket_id":"60767","ticket_reference":"HDT61852","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wall touch ups","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/09\/25","activity_end":"2025-09-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75072","activity_notes":"Wall touch upsMaking good of the common part walls in 16 little Newport street. There are various areas where signage and brackets have been removed.","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2025 12:15 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 12:22 (carly)<\/b>Access requested for Tuesday 30th September.<\/p>

26\/09\/2025 13:43 (jane)<\/b>Confirmed for either Monday 29th September or Tuesday 30th September <\/p>

02\/10\/2025 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65694","activity_ticket_id":"60768","ticket_reference":"HDT61853","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Broken light.","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/25","activity_end":"2025-10-01 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75073","activity_notes":" Broken light.Broken light on the stairs leading up to the top floor.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 12:23 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 12:24 (carly)<\/b>Access requested Wednesday 1st October.<\/p>

01\/10\/2025 12:13 (alan)<\/b>Refix light fitting to wall between flats 4 and 5<\/p>

01\/10\/2025 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65695","activity_ticket_id":"60769","ticket_reference":"HDT61854","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17189 - Full redecoration works ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/10\/25","activity_end":"2025-10-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75074","activity_notes":"Full redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 12:58 (carly)<\/b>Access requested for Wednesday 8th October.<\/p>

26\/09\/2025 13:41 (jane)<\/b>Confirmed for 6th October for 3 days <\/p>

14\/10\/2025 10:01 (jack)<\/b>Done<\/p>

14\/10\/2025 10:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65696","activity_ticket_id":"60770","ticket_reference":"HDT61855","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Numerous ceiling wall lights out at 39 King Street communal staircase","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 King Street","cs_id":"691","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/25","activity_end":"2025-10-16 19:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75075","activity_notes":"Numerous ceiling wall lights out at 39 King Street communal staircase","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 13:25 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 13:27 (jane)<\/b>Engineer attending today <\/p>

17\/10\/2025 15:00 (alan)<\/b>Replace blown lamps in hanging light and wall lights Investigate step lights not working, fittings found to be faulty Quote to follow to replace <\/p>

17\/10\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65697","activity_ticket_id":"60676","ticket_reference":"HDT61761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could you please instruct electrician to investigate the electrical cupboard \u00e2\u20ac\u201c to ensure that the cupboard is safe","ticket_address_1":"79 St Martins Lane","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"79 St Martins Lane","cs_id":"21","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/25","activity_end":"2025-10-01 18:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75076","activity_notes":"Could you please instruct electrician to investigate the electrical cupboard to ensure that the cupboard is safeRecommended ActionArrange for the electrical intake cupboards in the hallway to be inspected by a competent person.ObservationIt was not possible to access all areas of the site during the risk assessment visit which are the responsibility of the client: The electrical intake cupboards in the hallway.","activity_timesheet":"2","ticket_notes_combined":"

09\/09\/2025 15:18 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 12:48 (alan)<\/b>Look at lighting faults in main room, order replacement lamp holder for main light and order new switch panel<\/p>

23\/09\/2025 11:59 (jane)<\/b>Inspected lighting faults in main room, ordered replacement lamp holder for main light and ordered new switch panel<\/p>

26\/09\/2025 07:27 (alan)<\/b>Return to site and replace 2 broken lights in common parts <\/p>

01\/10\/2025 13:24 (alan)<\/b>See photos 1. No fire stopping at top of electrical cupboard 2. No fire stopping where pipes and cable go though wall 3. Front cover to landlord distribution board is broken 4. Cables is meter cupboard need tiding up <\/p>

01\/10\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65698","activity_ticket_id":"60771","ticket_reference":"HDT61856","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 1st October and Thursday 2nd October ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"01\/10\/25","activity_end":"2025-10-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75077","activity_notes":"Handyman Services for Wednesday 1st October and Thursday 2nd October ","activity_timesheet":null,"ticket_notes_combined":"

26\/09\/2025 16:24 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65699","activity_ticket_id":"60772","ticket_reference":"HDT61857","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17193 - To supply and fit new pump and rehang radiator ","ticket_address_1":"Flat 4","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/09\/25","activity_end":"2025-09-30 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75078","activity_notes":"To supply and fit new pump and rehang radiator ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2025 10:19 (carly)<\/b>Mike K to order parts.Access requested for Tuesday 30th September at 1pm.<\/p>

29\/09\/2025 10:38 (carly)<\/b>Access confirmed for Tuesday 30th September. Please enter with keys.<\/p>

01\/10\/2025 08:36 (michaelk)<\/b>Attended site to replace the faulty mains booster pump and to draindown the heating to remove and correct wall brackets. Completed all of the above work leaving the system and the flat condition clean and tidy. 679 ex vat.<\/p>

01\/10\/2025 08:38 (michaelk)<\/b>Attended site to remove a faulty tap cartridge and replace with the correct type. Completed work, 1hr labour plus parts, total 79.80 ex vat.<\/p>

01\/10\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65700","activity_ticket_id":"60773","ticket_reference":"HDT61858","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire Stopping Required ","ticket_address_1":"17 Tavistock Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"17 Tavistock Street","cs_id":"902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"902","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/10\/25","activity_end":"2025-10-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75079","activity_notes":"Fire Stopping Required.To carry out fire stopping works in the electrical cupboard at 17 Tavistock Street.During a recent health & safety inspection, it was noted that we need to cover holes around the cables to ensure compliance.","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2025 10:58 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 10:59 (carly)<\/b>Access requested Wednesday 1st October at 1pm.<\/p>

29\/09\/2025 11:00 (carly)<\/b>Requested for 11am on Wednesday 1st October.<\/p>

29\/09\/2025 11:23 (carly)<\/b>Confirmed for Wednesday 1st October.Access is through communal areas<\/p>

01\/10\/2025 09:26 (travis)<\/b>Collection of keys from security office,Fire proofing works within electrical cupboard,sealing around electrical cables passing through walls with half an hour rated fire sealant.Returned keys to security office.<\/p>

01\/10\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65701","activity_ticket_id":"60774","ticket_reference":"HDT61859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check the amp bolted to the front of the building.","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/25","activity_end":"2025-10-03 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75080","activity_notes":"To check the amp bolted to the front of the building.","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2025 11:12 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65702","activity_ticket_id":"60775","ticket_reference":"HDT61860","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out PAT test.","ticket_address_1":"21 Catherine Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"21 Catherine Street","cs_id":"31","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"31","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/25","activity_end":"2025-09-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75081","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2025 11:46 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 11:49 (carly)<\/b>Roy is aware and able to attend today.Awaiting confirmation. <\/p>

29\/09\/2025 11:51 (carly)<\/b>Confirmed for today.<\/p>

30\/09\/2025 11:52 (roy)<\/b>Pat test units in cupboard<\/p>

30\/09\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65703","activity_ticket_id":"60776","ticket_reference":"HDT61861","ticket_client":"2116","client_name":"Bancone ","ticket_title":"MDR\/JH\/17196 - Socket and lighting repairs ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/25","activity_end":"2025-10-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75082","activity_notes":"Socket and lighting repairs ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2025 11:05 (carly)<\/b>Access requested Wednesday 1st October 8:30am.<\/p>

30\/09\/2025 12:31 (carly)<\/b>Theres is a team member on site from 7am, however manager will only be in from 9am so is there any chance we could do earliest 9am.<\/p>

01\/10\/2025 11:35 (jane)<\/b>Lamp holder on order - expected delivery 2nd October <\/p>

01\/10\/2025 11:53 (alan)<\/b>Quoted works Refix dishwasher isolator and trunkingTemporary repair wall light and order new parts<\/p>

03\/10\/2025 14:24 (alan)<\/b>Repair lights Quoted works <\/p>

03\/10\/2025 14:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65704","activity_ticket_id":"60777","ticket_reference":"HDT61862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into No 7 Gerrard Restaurant from 8A Gerrard Flats.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/09\/25","activity_end":"2025-09-30 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75083","activity_notes":"Leak into No 7 Gerrard Restaurant from 8A Gerrard Flats.","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2025 13:08 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 13:10 (carly)<\/b>Engineer to access the restaurant to identify the location of the leak.The staff is aware and will show him.He can then access the Flat above. Please inform engineer to ring Adriana for access into the Flat before 2pm today. <\/p>

29\/09\/2025 16:04 (iain)<\/b>Investigate leak. 1 leak below kitchen sink, could be old.2nd man required to remove tiled access panel in bathroom.<\/p>

30\/09\/2025 10:17 (carly)<\/b>Access requested for Tuesday 30th September between 11am -3pm.<\/p>

30\/09\/2025 12:32 (travis)<\/b>Attended with iain and after removing tiled access panel found most likely cause of leak to be faulty mastic seals to corners of bathroom.<\/p>

30\/09\/2025 16:13 (iain)<\/b>Removed tiled panel to check on basin and toilet pipework, looked ok.Bathroom floor slopes to a corner and the mastic seal was perished and water was present. Cut out and resealed. Also the shower tray has a hairline crack.<\/p>

30\/09\/2025 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65705","activity_ticket_id":"60534","ticket_reference":"HDT61619","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17126 - UPS install for GF Gallery LED\/Video Wall","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/25","activity_end":"2025-09-30 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75084","activity_notes":"UPS install for GF Gallery LED\/Video Wall","activity_timesheet":"2","ticket_notes_combined":"

21\/08\/2025 13:03 (jane)<\/b>Noted from client :re install, just waiting to hear back from IT that they have everything i.e. the UPS. As soon as we are ready, I will inform you and you can then schedule a date. <\/p>

26\/09\/2025 14:36 (jane)<\/b>Starting works on Tuesday 30th September to be completed by Friday 3rd October <\/p>

30\/09\/2025 11:53 (roy)<\/b>Assist Alan<\/p>

30\/09\/2025 15:09 (alan)<\/b>Quoted works <\/p>

01\/10\/2025 11:51 (alan)<\/b>Quoted works <\/p>

03\/10\/2025 14:16 (jane)<\/b>Engineer returning Monday morning 6th October at 9:30am <\/p>

03\/10\/2025 14:23 (alan)<\/b>Quoted works <\/p>

03\/10\/2025 14:23 (alan)<\/b>Quoted works <\/p>

06\/10\/2025 15:31 (alan)<\/b>Quoted works <\/p>

08\/10\/2025 11:33 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65706","activity_ticket_id":"60778","ticket_reference":"HDT61863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attach a bracket to the wall for the fire extinguisher ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/10\/25","activity_end":"2025-10-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75085","activity_notes":"To attach a bracket to the wall for the fire extinguisher.Note that the bracket is missing so will require a new one. ","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2025 14:44 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 14:47 (carly)<\/b>Access requested Wednesday 1st October.<\/p>

30\/09\/2025 09:01 (travis)<\/b>Collection of keys from security office,Attended above property to distinguish what type of extinguisher holder was required, left property and sourced a replacement bracket.Returned and fitted fire extinguisher bracket to wall using new fixings.Returned keys to security office.<\/p>

30\/09\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65707","activity_ticket_id":"60779","ticket_reference":"HDT61864","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Tuesday 30th September","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"30\/09\/25","activity_end":"2025-09-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75086","activity_notes":"Handyman Services for Tuesday 30th September","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2025 15:20 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65708","activity_ticket_id":"60780","ticket_reference":"HDT61865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door - Lock Broken.","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/09\/25","activity_end":"2025-09-29 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75087","activity_notes":"Main door - Lock Broken.","activity_timesheet":null,"ticket_notes_combined":"

29\/09\/2025 16:03 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 16:11 (carly)<\/b>Job no longer needed as per client.<\/p>

30\/09\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65709","activity_ticket_id":"60781","ticket_reference":"HDT61866","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17149 - Full redecoration works ","ticket_address_1":"Flat 1","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"Flat 1","cs_id":"3169","cs_address_2":"72 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"3169","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/09\/25","activity_end":"2025-09-30 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75088","activity_notes":"Full redecoration works ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65710","activity_ticket_id":"60777","ticket_reference":"HDT61862","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into No 7 Gerrard Restaurant from 8A Gerrard Flats.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/25","activity_end":"2025-09-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75089","activity_notes":"Leak into No 7 Gerrard Restaurant from 8A Gerrard Flats.","activity_timesheet":"2","ticket_notes_combined":"

29\/09\/2025 13:08 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 13:10 (carly)<\/b>Engineer to access the restaurant to identify the location of the leak.The staff is aware and will show him.He can then access the Flat above. Please inform engineer to ring Adriana for access into the Flat before 2pm today. <\/p>

29\/09\/2025 16:04 (iain)<\/b>Investigate leak. 1 leak below kitchen sink, could be old.2nd man required to remove tiled access panel in bathroom.<\/p>

30\/09\/2025 10:17 (carly)<\/b>Access requested for Tuesday 30th September between 11am -3pm.<\/p>

30\/09\/2025 12:32 (travis)<\/b>Attended with iain and after removing tiled access panel found most likely cause of leak to be faulty mastic seals to corners of bathroom.<\/p>

30\/09\/2025 16:13 (iain)<\/b>Removed tiled panel to check on basin and toilet pipework, looked ok.Bathroom floor slopes to a corner and the mastic seal was perished and water was present. Cut out and resealed. Also the shower tray has a hairline crack.<\/p>

30\/09\/2025 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65711","activity_ticket_id":"60782","ticket_reference":"HDT61867","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in office, 2nd Floor.","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/09\/25","activity_end":"2025-09-30 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75090","activity_notes":"Leak in office, 2nd Floor.","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2025 11:34 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 11:35 (carly)<\/b>Travis is aware, awaiting access details.<\/p>

30\/09\/2025 15:38 (travis)<\/b>Attended and was told which pipe was leaking in the basement, removed ill fitting fernco pipe connectors, cleaned contact points of fernco and refitted to a high torque.Cleaned work areas and checked surrounding basement rooms for leaks.<\/p>

30\/09\/2025 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65712","activity_ticket_id":"60783","ticket_reference":"HDT61868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Television Not Working","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"02\/10\/25","activity_end":"2025-10-02 12:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75091","activity_notes":"Television Not Working","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2025 12:52 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 12:53 (carly)<\/b>Awaiting access details.<\/p>

30\/09\/2025 16:27 (jane)<\/b>Advised client requires TV aerial specialist, checking Ward Aerials availability <\/p>

01\/10\/2025 09:09 (jane)<\/b>Requested access for Thursday 02.10.25 between 10-12 but we will require the resident to be home when we attend and we will need their name and contact details for our engineers job sheet<\/p>

01\/10\/2025 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65713","activity_ticket_id":"60784","ticket_reference":"HDT61869","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light above Hob","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/25","activity_end":"2025-10-02 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75092","activity_notes":"Light above Hobthat the light bulb above the kitchen hob has burnt out and needs to be replaced. ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2025 12:56 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 12:57 (carly)<\/b>Access requested for Thursday 2nd October.<\/p>

30\/09\/2025 15:59 (jane)<\/b>Confirmed for Thursday morning 2nd October Please use keys if tenant not on site.<\/p>

03\/10\/2025 08:32 (alan)<\/b>Replace lamp and fuse to extractor hood <\/p>

03\/10\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65714","activity_ticket_id":"60785","ticket_reference":"HDT61870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler breakdown - for 3pm today - Codes from security ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/09\/25","activity_end":"2025-09-30 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75093","activity_notes":"Boiler breakdown - for 3pm today - Codes from security ","activity_timesheet":null,"ticket_notes_combined":"

30\/09\/2025 14:40 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 09:33 (michaelk)<\/b>Attended site to investigate reported hot water issue. Found that the lower element had tripped, reset and tested load current. The setting was on 3, so I lowered to 2.5 and allowed the element to start heating. Note; i would recommend that the elements are replaced and the cylinder is cleaned out to resolve these overheating issues. I will forward a quote. 2hrs labour 105<\/p>

01\/10\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65715","activity_ticket_id":"60785","ticket_reference":"HDT61870","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler breakdown - for 3pm today - Codes from security ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/10\/25","activity_end":"2025-10-01 09:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75094","activity_notes":"Boiler breakdown - for 3pm today - Codes from security ","activity_timesheet":"2","ticket_notes_combined":"

30\/09\/2025 14:40 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 09:33 (michaelk)<\/b>Attended site to investigate reported hot water issue. Found that the lower element had tripped, reset and tested load current. The setting was on 3, so I lowered to 2.5 and allowed the element to start heating. Note; i would recommend that the elements are replaced and the cylinder is cleaned out to resolve these overheating issues. I will forward a quote. 2hrs labour 105<\/p>

01\/10\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65716","activity_ticket_id":"60786","ticket_reference":"HDT61871","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe door falling off its hinges.","ticket_address_1":"2\/3rd Floor Flat ","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2\/3rd Floor Flat ","cs_id":"3004","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/10\/25","activity_end":"2025-10-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75095","activity_notes":"Wardrobe door falling off its hinges.To repair the hanging rail in the wardrobe and the wardrobe door which is falling off of its hinges in room 2, 3rd floor, 6 Gerrard street W1D 5PG.It can be a hazard because it can fall on the new tenant.","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 09:18 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 09:25 (carly)<\/b>Please use keys for access.<\/p>

01\/10\/2025 11:29 (carly)<\/b>The spare key is on the third floor at 6 Gerrard street on top of the plastic cover box above the door entry phone. <\/p>

01\/10\/2025 12:52 (carly)<\/b> The wardrobe hinges has two hinges not working. Its because when the new carpet was installed before I took over the property it is higher than the old carpet so the doors get stuck and as a result the screws come out of the door.<\/p>

01\/10\/2025 13:19 (roy)<\/b>Replaced 2 x cabinet hingesRefixed clothes rail<\/p>

01\/10\/2025 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65717","activity_ticket_id":"60787","ticket_reference":"HDT61872","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty appliances - flat 4 66a Shaftesbury avenue ","ticket_address_1":"Flat 4","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 4","cs_id":"448","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/10\/25","activity_end":"2025-10-01 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75096","activity_notes":"Faulty appliances - flat 4 66a Shaftesbury avenue All of the appliances bar the washing machine are not working. All the fuses are on but there seems to be no power running to them, the faulty appliances are as follows: fridge, oven, dishwasher, induction fan, all of the sockets on the kitchen counter.","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 09:39 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 09:41 (carly)<\/b>Alan is attending today at 11am.Keys for access.<\/p>

02\/10\/2025 09:18 (alan)<\/b>Call out to investigate no power to kitchen appliances Tested though and found damage connection in fuse spur to appliances, replaced damaged spur, tested and left working <\/p>

02\/10\/2025 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65718","activity_ticket_id":"60788","ticket_reference":"HDT61873","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light closet ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/25","activity_end":"2025-10-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75097","activity_notes":"Light closet The automatic light in my closet (Flag 1.3, 16A Rupert Street) is no longer working properly the sensor seems to be faulty, and the light now stays on constantly. It makes the room quite bright at night and difficult to sleep.","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 09:47 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 09:49 (carly)<\/b>Alan is aware and will let us know when he can attend.<\/p>

01\/10\/2025 10:14 (carly)<\/b>Access requested for Thursday 2nd October at 1pm.<\/p>

02\/10\/2025 09:59 (jane)<\/b>Confirmed for Thursday 2nd October at 1pm - Tenant home to provide access <\/p>

03\/10\/2025 08:30 (alan)<\/b>Replace faulty sensor to wardrobe lights <\/p>

03\/10\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65719","activity_ticket_id":"60789","ticket_reference":"HDT61874","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17201 - Replacement gas hob ","ticket_address_1":"Flat 21","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 21","cs_id":"95","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"95","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/25","activity_end":"2025-10-29 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75098","activity_notes":"Replacement gas hob ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 10:09 (carly)<\/b>Mike K to order parts.<\/p>

01\/10\/2025 11:18 (carly)<\/b>Access requested Monday 13th October at 9am.<\/p>

01\/10\/2025 12:49 (carly)<\/b>Access confirmed for Monday 13th October. Please use keys.<\/p>

13\/10\/2025 09:51 (carly)<\/b>Wrong hob delivered. Mike K to re-order. Will need re-booking when new hob arrives.<\/p>

15\/10\/2025 09:27 (carly)<\/b>Access requested between 12-1pm on Wednesday 22nd October.<\/p>

15\/10\/2025 10:29 (carly)<\/b>Confirmed for Wednesday 22nd October, tenant should be home for access if not please use keys.Sue needs the certificates when the job is completed.<\/p>

21\/10\/2025 09:51 (carly)<\/b>Access now requested Wednesday 29th October at 9am.<\/p>

21\/10\/2025 10:24 (carly)<\/b>Access confirmed for Wednesday 29th October.<\/p>

21\/10\/2025 10:25 (carly)<\/b>Keys for access.<\/p>

30\/10\/2025 09:41 (michaelk)<\/b>Gas hob installation has been completed and commissioned. 494 ex vat.<\/p>

30\/10\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65720","activity_ticket_id":"60790","ticket_reference":"HDT61875","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17200 - Replacement gas hob ","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/25","activity_end":"2025-10-31 01:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75099","activity_notes":"Replacement gas hob ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 10:31 (carly)<\/b>Mike K to order parts.<\/p>

01\/10\/2025 11:20 (carly)<\/b>Access requested Tuesday 14th October at 9am.<\/p>

03\/10\/2025 09:12 (carly)<\/b>Confirmed for Tuesday 14th October, awaiting access details.<\/p>

06\/10\/2025 09:10 (carly)<\/b>Tenant will be home for access.<\/p>

13\/10\/2025 09:50 (carly)<\/b>Wrong hob delivered. Mike K to re-order. Will need re-booking.<\/p>

15\/10\/2025 09:26 (carly)<\/b>Access now requested for Tuesday 21st October between 12-1pm.<\/p>

15\/10\/2025 10:27 (carly)<\/b>Confirmed for Tuesday 21st October.Tenant home for access.<\/p>

15\/10\/2025 10:28 (carly)<\/b>Sue needs the certificates when the job is completed.<\/p>

21\/10\/2025 09:53 (carly)<\/b>Access requested Thursday 30th October at 9am.<\/p>

28\/10\/2025 12:43 (carly)<\/b>Follow up email sent.<\/p>

28\/10\/2025 12:48 (carly)<\/b>Confirmed for Thursday 30th October.<\/p>

30\/10\/2025 08:43 (jane)<\/b>Tenant will be home <\/p>

30\/10\/2025 09:07 (jane)<\/b>Rescheduling for 9am on Friday 31st October <\/p>

30\/10\/2025 11:13 (jane)<\/b>Confirmed for 9am on Friday morning 31st October, tenant home <\/p>

03\/11\/2025 07:21 (michaelk)<\/b>Attended site to a install new gas hob. Commissioned on completion and left in full working order. 494 ex vat.<\/p>

03\/11\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65721","activity_ticket_id":"60791","ticket_reference":"HDT61876","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor - floor box issues need fixing","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/25","activity_end":"2025-10-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75100","activity_notes":"1st floor - floor box issues need fixingIt appears the contacts aren't good and the floor port (ethernet) will need replacing. Underneath Desk 103","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 10:47 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:51 (carly)<\/b>Alan is aware and attending Thursday 2nd October.<\/p>

03\/10\/2025 08:31 (alan)<\/b>Replace faulty data point in 1st floor floor box by desk 103<\/p>

03\/10\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65722","activity_ticket_id":"60792","ticket_reference":"HDT61877","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 1","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 1","cs_id":"388","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/25","activity_end":"2025-12-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75101","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 10:52 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:01 (carly)<\/b>Access requested Monday 1st December at 9am.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:44 (carly)<\/b>Rika Abeyrikabey@hotmail.com<\/p>

25\/11\/2025 14:12 (carly)<\/b>Confirmed, please use keys for access.<\/p>

02\/12\/2025 05:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/12\/2025 07:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65723","activity_ticket_id":"60793","ticket_reference":"HDT61878","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/25","activity_end":"2025-12-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75102","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 11:03 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:04 (carly)<\/b>Access requested Monday 1st December at 11am.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:46 (carly)<\/b>Miss Siya AhujaMiss Khushi Arorasiyaahujaa@gmail.comkhushi071203@gmaim.com<\/p>

25\/11\/2025 14:03 (carly)<\/b>Access confirmed, please use keys.<\/p>

02\/12\/2025 05:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/12\/2025 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65724","activity_ticket_id":"60794","ticket_reference":"HDT61879","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 5, 126 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 5, 126 Long Acre ","cs_id":"2879","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"2879","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/25","activity_end":"2025-12-11 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75103","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2025 11:07 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:08 (carly)<\/b>Access requested Monday 1st December at 1pm.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:43 (carly)<\/b>Ms Juliet Dunnjulietdunn15@gmail.com<\/p>

01\/12\/2025 11:49 (carly)<\/b>Tenant has requested Thursday 11th December at 1pm.<\/p>

01\/12\/2025 12:34 (carly)<\/b>Tenant will be home for access.<\/p>

12\/12\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65725","activity_ticket_id":"60795","ticket_reference":"HDT61880","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_address_1":"Flat 6","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 6","cs_id":"2695","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"01\/12\/25","activity_end":"2025-10-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75104","activity_notes":"Gas safety\/plumbing checks\/alarms\/service","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 11:09 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:11 (carly)<\/b>Access requested Monday 1st December at 3pm.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:45 (carly)<\/b>Nadia AwdiNemat ElaminRiem Farahnaaudi@hotmail.comnemat4340@gmail.comrsyfarah@yahoo.co.uk<\/p>

28\/11\/2025 09:13 (carly)<\/b>Confirmed, tenant will be home for access.<\/p>

03\/12\/2025 11:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65726","activity_ticket_id":"60277","ticket_reference":"HDT61362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"883","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/25","activity_end":"2025-10-30 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75105","activity_notes":"Blind on order ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 16:17 (iain)<\/b>ITC's.<\/p>

23\/09\/2025 16:08 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:58 (jane)<\/b>Instructed Repair Aid to inspect the washing machine <\/p>

26\/09\/2025 05:32 (michaelk)<\/b>Attended site to complete the heating itc checks. Ran the heating and hot water systems to full working temperatures, leaving in full working order.Note; the salamander homeboost pump, has damaged bearings which is making the pump run louder than normal.The kitchen radiator has been leant on, making the wall brackets drop slightly. I would recommend removing the radiator to repair the fixings.2hrs labour 105<\/p>

26\/09\/2025 09:30 (jane)<\/b>Repair Aid attending on Tuesday, 30th of Sept in the afternoon 12-6pm - Iain to give access via keys <\/p>

30\/09\/2025 16:09 (iain)<\/b>Repairaid.<\/p>

01\/10\/2025 11:32 (jane)<\/b>Blind on order - anticipated dispatch date 08\/10\/2025<\/p>

02\/10\/2025 15:04 (jane)<\/b>The washing machine was left in working condition. The power board connections were re-connected and reset. - Email Sent<\/b><\/p>

17\/10\/2025 10:42 (carly)<\/b>Blind now arrived, access requested Tuesday 21st October at 9am.<\/p>

21\/10\/2025 10:45 (carly)<\/b>Access now requested for Thursday 23rd October at 9am.<\/p>

21\/10\/2025 11:35 (carly)<\/b>Confirmed with Lilian, just awaiting access details.<\/p>

22\/10\/2025 13:45 (jane)<\/b>For Friday 24th October at 11:30am Tenant can provide access <\/p>

24\/10\/2025 10:30 (carly)<\/b>Access now requested for Tuesday 28th October at 9am.<\/p>

27\/10\/2025 12:51 (carly)<\/b>Follow up email sent requesting access for Tuesday 28th October.<\/p>

27\/10\/2025 13:01 (carly)<\/b>Access confirmed for 28th October at 9am - Tenant to provide access.<\/p>

28\/10\/2025 12:08 (carly)<\/b>Access now requested for Thursday 30th October at 12pm.<\/p>

28\/10\/2025 15:29 (jane)<\/b>Confirmed for Thursday 30th October at 12noon Tenant to provide access <\/p>

30\/10\/2025 16:00 (iain)<\/b>Replacement blind.<\/p>

30\/10\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65727","activity_ticket_id":"60796","ticket_reference":"HDT61881","ticket_client":"2150","client_name":"Strettons","ticket_title":"MDR\/JH\/17141 - Service boiler ","ticket_address_1":"40 Great Portland Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1W 7LA","cs_address_1":"40 Great Portland Street ","cs_id":"125","cs_address_2":"","cs_town":"London","cs_postcode":"W1W 7LA","ticket_client_site":"125","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/25","activity_end":"2025-10-14 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75106","activity_notes":"Service boiler ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 11:34 (carly)<\/b>Access requested Wednesday 15th October at 9am.<\/p>

01\/10\/2025 11:59 (carly)<\/b>Access confirmed for Wednesday 15th October.Please just buzz in on any tenant and they shall let you in.<\/p>

03\/10\/2025 10:48 (carly)<\/b>Whilst there servicing, please turn the boiler\/fuel back on for winter months.<\/p>

14\/10\/2025 21:06 (michaelk)<\/b>Attended site to carry out annual service to the oil boiler. The heating has been left on for winter operation. 8hrs labour 405<\/p>

15\/10\/2025 10:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65728","activity_ticket_id":"60797","ticket_reference":"HDT61882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inspection Request \u00e2\u20ac\u201c Basement Room 2, 38 St Martin's Lane","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/25","activity_end":"2025-10-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75107","activity_notes":"Inspection Request Basement Room 2, 38 St Martin's Lane1.Plumbing InspectionoPlease inspect the plumbing system, including the waste pump.oThe white pipes appear to be leaking when in use.oAlso, please inspect the heater.2.Electrical Safety ConcernoIm concerned about the proximity of the socket to the sink and water pipes.oCould we explore the possibility of relocating the socket to a safer position?","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2025 11:38 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:40 (carly)<\/b>Access requested for Alan Monday 6th October at 9am.<\/p>

01\/10\/2025 11:41 (carly)<\/b>Access requested for Mike K Tuesday 7th October at 2pm.<\/p>

01\/10\/2025 11:42 (carly)<\/b>You can access the room using Key Number 18 B6.Anna is happy to meet with you to discuss these issues.<\/p>

01\/10\/2025 11:47 (carly)<\/b>Access confirmed for both dates.<\/p>

02\/10\/2025 07:43 (michaelk)<\/b>Attended site to inspect the water heater, pipework, and to investigate leaking. The leak appeared to be caused by the prv discharging and running down the tundish and condense pipework. The expansion vessel was found flooded, which was the probable cause of the discharging. I would also recommend a pressure reducing valve to be fitted and to replace the prv as it's been discharging. I will forward a quote to correct the issues found. 2hrs labour 105<\/p>

02\/10\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65729","activity_ticket_id":"60797","ticket_reference":"HDT61882","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inspection Request \u00e2\u20ac\u201c Basement Room 2, 38 St Martin's Lane","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/10\/25","activity_end":"2025-10-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75108","activity_notes":"Inspection Request Basement Room 2, 38 St Martin's Lane1.Plumbing InspectionoPlease inspect the plumbing system, including the waste pump.oThe white pipes appear to be leaking when in use.oAlso, please inspect the heater.2.Electrical Safety ConcernoIm concerned about the proximity of the socket to the sink and water pipes.oCould we explore the possibility of relocating the socket to a safer position?","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 11:38 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:40 (carly)<\/b>Access requested for Alan Monday 6th October at 9am.<\/p>

01\/10\/2025 11:41 (carly)<\/b>Access requested for Mike K Tuesday 7th October at 2pm.<\/p>

01\/10\/2025 11:42 (carly)<\/b>You can access the room using Key Number 18 B6.Anna is happy to meet with you to discuss these issues.<\/p>

01\/10\/2025 11:47 (carly)<\/b>Access confirmed for both dates.<\/p>

02\/10\/2025 07:43 (michaelk)<\/b>Attended site to inspect the water heater, pipework, and to investigate leaking. The leak appeared to be caused by the prv discharging and running down the tundish and condense pipework. The expansion vessel was found flooded, which was the probable cause of the discharging. I would also recommend a pressure reducing valve to be fitted and to replace the prv as it's been discharging. I will forward a quote to correct the issues found. 2hrs labour 105<\/p>

02\/10\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65731","activity_ticket_id":"60798","ticket_reference":"HDT61883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Professional clean of the apartment ","ticket_address_1":"Flat 9B","ticket_address_2":"9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9B","cs_id":"3128","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/10\/25","activity_end":"2025-10-01 14:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75110","activity_notes":"Professional clean of the apartment ","activity_timesheet":null,"ticket_notes_combined":"

01\/10\/2025 13:56 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65732","activity_ticket_id":"60799","ticket_reference":"HDT61884","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"To hang a picture on wall ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/25","activity_end":"2025-10-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75111","activity_notes":"To hang a picture on wall ","activity_timesheet":"2","ticket_notes_combined":"

01\/10\/2025 16:36 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 16:38 (jane)<\/b>For Tuesday morning 7th October <\/p>

07\/10\/2025 09:25 (travis)<\/b>Attended and hung a picture in the kitchen.<\/p>

08\/10\/2025 11:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"01\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65733","activity_ticket_id":"60800","ticket_reference":"HDT61885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 13 Gerrard St Far East Restaurant from bar above","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/25","activity_end":"2025-10-02 14:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75112","activity_notes":"Leak into 13 Gerrard St Far East Restaurant from bar above","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 09:08 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 09:09 (jane)<\/b>Attending today <\/p>

02\/10\/2025 12:32 (roy)<\/b>Call out.Leak is not from the bar above.Burst pipe in the basement.Leak contained but need to cut and replace iron to copper parts<\/p>

02\/10\/2025 12:33 (roy)<\/b>With Michael Keenan.Drained system down and replace parts and section of pipework <\/p>

03\/10\/2025 09:05 (michaelk)<\/b>Attended site to investigate the leaking pipework reported out of hours. Isolated the water supply and removed the leaking fittings, replacing with new. Installed new isolation lever arm valve. Completed work and reinstated the water supplies. 2hrs labour plus parts, total 120.65 ex vat.<\/p>

03\/10\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65734","activity_ticket_id":"60800","ticket_reference":"HDT61885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into 13 Gerrard St Far East Restaurant from bar above","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/25","activity_end":"2025-10-02 17:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75113","activity_notes":"Leak into 13 Gerrard St Far East Restaurant from bar above","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 09:08 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 09:09 (jane)<\/b>Attending today <\/p>

02\/10\/2025 12:32 (roy)<\/b>Call out.Leak is not from the bar above.Burst pipe in the basement.Leak contained but need to cut and replace iron to copper parts<\/p>

02\/10\/2025 12:33 (roy)<\/b>With Michael Keenan.Drained system down and replace parts and section of pipework <\/p>

03\/10\/2025 09:05 (michaelk)<\/b>Attended site to investigate the leaking pipework reported out of hours. Isolated the water supply and removed the leaking fittings, replacing with new. Installed new isolation lever arm valve. Completed work and reinstated the water supplies. 2hrs labour plus parts, total 120.65 ex vat.<\/p>

03\/10\/2025 09:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65735","activity_ticket_id":"60801","ticket_reference":"HDT61886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1, 25a Catherine Street - Boiler leaking - Use keys but knock first ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/25","activity_end":"2025-10-02 10:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75114","activity_notes":"Flat 1, 25a Catherine Street - Boiler leaking - Use keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 09:52 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 15:08 (roy)<\/b>Pick up materials for Michael Keenan <\/p>

03\/10\/2025 09:02 (michaelk)<\/b>Attended site to investigate leaking boiler report. Stripped down the boiler to find a poorly temporarily repaired condense connection. The condense trap was beyond repair, so a replacement was sourced for collection. Returned to site to complete the repair and had to carry out in depth testing due to a warning sticker attached to the boiler with no notice of explanation. 4hrs labour 205Parts fitted were supplied by roy 29.58 incl vat.<\/p>

03\/10\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65736","activity_ticket_id":"60802","ticket_reference":"HDT61887","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to blocked sink - tenant home for access","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/25","activity_end":"2025-10-02 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75115","activity_notes":"To attend to blocked sink - tenant home for access","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 10:15 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 17:03 (iain)<\/b>Cleared blokage, removed trap and cleaned. Repaired pop up waste.<\/p>

03\/10\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65737","activity_ticket_id":"60803","ticket_reference":"HDT61888","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could we send someone to the above property as there is a noise issue - keys to be used ","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"02\/10\/25","activity_end":"2025-10-02 16:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75116","activity_notes":"Please could we send someone to the above property as there is a noise issueThere is an aircon outside the small window that stops the tenant from sleeping.Could we see what could be actioned to alleviate the noise.Keys to be used.","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 11:32 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 17:06 (iain)<\/b>Investigate noise reduction from external restaurant extractors. 2x small sash windows already have brush strips fitted and glass is double paned. Suggest secondary glazing as it is the only room in the flat without it.<\/p>

03\/10\/2025 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65738","activity_ticket_id":"60804","ticket_reference":"HDT61889","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17204 - New vinyl flooring to kitchen ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/10\/25","activity_end":"2025-10-09 14:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75117","activity_notes":"New vinyl flooring to kitchen ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2025 10:30 (carly)<\/b>Vacant property.<\/p>

09\/10\/2025 14:09 (travis)<\/b>Sub floor repairs.<\/p>

10\/10\/2025 15:43 (travis)<\/b>Vinyl flooring replacement in kitchen.<\/p>

10\/10\/2025 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65739","activity_ticket_id":"60805","ticket_reference":"HDT61890","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Basement rear stairwell bulkhead light out","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/10\/25","activity_end":"2025-10-02 17:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75118","activity_notes":"Basement rear stairwell bulkhead light out","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 11:58 (System)<\/b>Ticket Created<\/p>

03\/10\/2025 08:28 (alan)<\/b>Repair light on rear staircase ground floor leading to basement <\/p>

03\/10\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65740","activity_ticket_id":"60806","ticket_reference":"HDT61891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler repair ","ticket_address_1":"Flat 2","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"1262","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/10\/25","activity_end":"2025-10-02 14:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75119","activity_notes":"Boiler repair the boiler expansion vessel shrader valve","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 13:04 (System)<\/b>Ticket Created<\/p>

03\/10\/2025 09:10 (michaelk)<\/b>Attended site to draindown the heating boiler to replace a faulty schrader valve to the expansion vessel. Put the boiler into a vent cycle and left in full working order. 2hrs labour 105<\/p>

03\/10\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65741","activity_ticket_id":"60278","ticket_reference":"HDT61363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/25","activity_end":"2025-10-07 17:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75120","activity_notes":"ITC'sLights out Light on extractor out Knob on electric oven missing ","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:30 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 08:57 (travis)<\/b>Collection of keys from security office,Attended above property and found tenants still present (today being their last day), can this be rebooked in.Returned keys to security office.<\/p>

30\/09\/2025 10:42 (carly)<\/b>Engineer will return on Friday 3rd October.<\/p>

30\/09\/2025 13:54 (jane)<\/b>Access granted from 1st Oct - noon<\/p>

02\/10\/2025 13:31 (jane)<\/b>Oven knob on order - 5 day lead-time (Alan) <\/p>

02\/10\/2025 17:07 (iain)<\/b>ITC'S.<\/p>

02\/10\/2025 17:08 (iain)<\/b>ITC'S.<\/p>

03\/10\/2025 08:34 (alan)<\/b>Order new knobs for oven Replace cooker hood lamps and oven lamp <\/p>

06\/10\/2025 08:11 (iain)<\/b>ITC'S.<\/p>

06\/10\/2025 11:12 (michaelk)<\/b>Attended site to carry out the heating itc. Ran the system up to full working temperature to check all of the radiators and valves. I have informed Lillian that there was no thermostat fitted. We are to re-attend to install new controls. 2hrs labour 105<\/p>

06\/10\/2025 20:24 (michaelk)<\/b>Completed the installation of a new wireless controller. 3hrs labourbplus parts, total 255 ex vat.<\/p>

08\/10\/2025 10:01 (alan)<\/b>Replace knobs on oven<\/p>

08\/10\/2025 14:43 (travis)<\/b>Attended with keys and carried out a general itc,Replacement of pop up wastes to both basins in ensuite and main bathroom,Replacement of toilet seat in main bathroom ,Replacement of drainage plug in kitchen,Partial rubbish removed from apartment.<\/p>

09\/10\/2025 09:15 (travis)<\/b>Various maintenance jobs to complete ITC Works.Replacement shower rail in main bathroom,Alignment of all kitchen cupboard doors in kitchen,Removal of all rubbish inc large heavy rug.<\/p>

14\/10\/2025 10:06 (jack)<\/b>Done 200 labour 80 materials Total 280.00<\/p>

14\/10\/2025 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65742","activity_ticket_id":"60807","ticket_reference":"HDT61892","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17142 - Electrical Remedial works ","ticket_address_1":"Flat 3.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.3","cs_id":"967","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"967","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"25\/11\/25","activity_end":"2025-11-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75121","activity_notes":"Electrical Remedial works ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 15:48 (jane)<\/b>Ordering materials <\/p>

14\/10\/2025 13:10 (jane)<\/b>Requested access for Friday 17th October <\/p>

16\/10\/2025 10:36 (jane)<\/b>Chased access for tomorrow <\/p>

16\/10\/2025 11:22 (jane)<\/b>Client wants the works booked in for end of October, have requested Friday 31st October <\/p>

29\/10\/2025 12:45 (carly)<\/b>Follow up email sent requesting access for Friday 31st October.<\/p>

31\/10\/2025 08:51 (jane)<\/b>Chased, tenant will come back to client with another date <\/p>

03\/11\/2025 11:00 (carly)<\/b>Lilian has requested Friday 14th November, awaiting access confirmation.<\/p>

03\/11\/2025 11:59 (carly)<\/b>Tenant to provide access.<\/p>

12\/11\/2025 09:04 (carly)<\/b>Access now requested Monday 24th November 9am.<\/p>

21\/11\/2025 10:12 (carly)<\/b>Follow up email sent requesting access for Monday 24th November.<\/p>

21\/11\/2025 12:20 (carly)<\/b>Access now confirmed for Tuesday 25th November at 9am.Tenant to provide access.<\/p>

25\/11\/2025 15:54 (alan)<\/b>Quoted works<\/p>

26\/11\/2025 09:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65743","activity_ticket_id":"60808","ticket_reference":"HDT61893","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17186 - Redecoration of residential ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"25\/11\/25","activity_end":"2025-11-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75122","activity_notes":"Redecoration of residential ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2025 09:34 (jane)<\/b>Requested access for Tuesday 25th November for the rest of the week <\/p>

26\/11\/2025 16:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65744","activity_ticket_id":"60809","ticket_reference":"HDT61894","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17185 - Redecoration of exterior doors and frame ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"13\/11\/25","activity_end":"2025-11-14 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75123","activity_notes":"Redecoration of exterior doors and frame ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 12:42 (jack)<\/b>Done<\/p>

12\/11\/2025 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65745","activity_ticket_id":"60810","ticket_reference":"HDT61895","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To change 3No locks on 28th October at 10am - Bailiffs will be on site ","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/25","activity_end":"2025-10-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75124","activity_notes":"To change 3No locks on 28th October at 10am - Bailiffs will be on site ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 14:09 (System)<\/b>Ticket Created<\/p>

27\/10\/2025 12:29 (carly)<\/b>Please arrive at 9:45am<\/p>

28\/10\/2025 11:24 (travis)<\/b>Met up with locksmith and management team and attended above property for the eviction.Eviction cancelled until further notice due to tenant securing a stay of eviction from the high court.<\/p>

28\/10\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65746","activity_ticket_id":"60811","ticket_reference":"HDT61896","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17184 - Entrance redecoration ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/11\/25","activity_end":"2025-11-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75125","activity_notes":"Entrance redecoration ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2025 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65747","activity_ticket_id":"60812","ticket_reference":"HDT61897","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17183 - Decoration of exterior door and frame ","ticket_address_1":"21 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21 Neal Street ","cs_id":"3185","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"3185","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/11\/25","activity_end":"2025-11-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75126","activity_notes":"Decoration of exterior door and frame ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2025 10:02 (jack)<\/b>Done<\/p>

30\/11\/2025 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65748","activity_ticket_id":"60813","ticket_reference":"HDT61898","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17182 - Redecoration of common parts","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/11\/25","activity_end":"2025-11-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75127","activity_notes":"Redecoration of common parts ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2025 12:24 (jack)<\/b>Done<\/p>

13\/11\/2025 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65749","activity_ticket_id":"60814","ticket_reference":"HDT61899","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17181 - Redecoration of common parts ","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/10\/25","activity_end":"2025-10-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75128","activity_notes":"Redecoration of common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 15:07 (jane)<\/b>Confirmed for 15th October for 3 days<\/p>

22\/10\/2025 05:15 (jack)<\/b>Done<\/p>

22\/10\/2025 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65750","activity_ticket_id":"60815","ticket_reference":"HDT61900","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17180 - Redecoration of common parts ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"15\/10\/25","activity_end":"2025-10-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75129","activity_notes":"Redecoration of common parts ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 15:07 (jane)<\/b>Confirmed for 15th October for 3 days <\/p>

22\/10\/2025 05:14 (jack)<\/b>Done<\/p>

22\/10\/2025 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65751","activity_ticket_id":"60816","ticket_reference":"HDT61901","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17179 - Common parts redecoration ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/10\/25","activity_end":"2025-10-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75130","activity_notes":"Common parts redecoration ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 14:04 (jane)<\/b>Requested access for Monday 20th October <\/p>

17\/10\/2025 09:00 (jane)<\/b>Confirmed for Monday 20th October for five days <\/p>

22\/10\/2025 05:15 (jack)<\/b>Done<\/p>

22\/10\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65752","activity_ticket_id":"60817","ticket_reference":"HDT61902","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17188 - Redecoration works ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/11\/25","activity_end":"2025-11-10 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75131","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2025 12:24 (jack)<\/b>Done<\/p>

13\/11\/2025 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65753","activity_ticket_id":"60818","ticket_reference":"HDT61903","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17187 - Redecoration works to common parts ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"14\/10\/25","activity_end":"2025-10-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75132","activity_notes":"Redecoration works to common parts ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2025 12:30 (carly)<\/b>Access requested Tuesday 14th October.Taking most of the week.<\/p>

08\/10\/2025 13:09 (carly)<\/b>Confirmed for Tuesday 14th October.<\/p>

22\/10\/2025 05:14 (jack)<\/b>Done<\/p>

22\/10\/2025 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65754","activity_ticket_id":"60801","ticket_reference":"HDT61886","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1, 25a Catherine Street - Boiler leaking - Use keys but knock first ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/10\/25","activity_end":"2025-10-02 16:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75133","activity_notes":"Flat 1, 25a Catherine Street - Boiler leaking - Use keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 09:52 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 15:08 (roy)<\/b>Pick up materials for Michael Keenan <\/p>

03\/10\/2025 09:02 (michaelk)<\/b>Attended site to investigate leaking boiler report. Stripped down the boiler to find a poorly temporarily repaired condense connection. The condense trap was beyond repair, so a replacement was sourced for collection. Returned to site to complete the repair and had to carry out in depth testing due to a warning sticker attached to the boiler with no notice of explanation. 4hrs labour 205Parts fitted were supplied by roy 29.58 incl vat.<\/p>

03\/10\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65755","activity_ticket_id":"60819","ticket_reference":"HDT61904","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Derailed closet Door","ticket_address_1":"Flat 3.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.1","cs_id":"1387","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/25","activity_end":"2025-10-06 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75134","activity_notes":"Derailed closet Door","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 16:13 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 16:17 (jane)<\/b>Requested access for Monday morning 6th October <\/p>

03\/10\/2025 15:02 (jane)<\/b>Confirmed for Monday morning 6th October - collect keys but knock first <\/p>

06\/10\/2025 14:57 (roy)<\/b>Refixed doors and runners<\/p>

08\/10\/2025 11:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65756","activity_ticket_id":"60820","ticket_reference":"HDT61905","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric meter reading","ticket_address_1":"3rd Floor","ticket_address_2":"72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"3rd Floor","cs_id":"574","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"574","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/10\/25","activity_end":"2025-10-03 16:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75135","activity_notes":"Electric meter reading identify the Flat electric meter and send me a clear picture of current readings tomorrow","activity_timesheet":"2","ticket_notes_combined":"

02\/10\/2025 16:24 (System)<\/b>Ticket Created<\/p>

03\/10\/2025 08:15 (alan)<\/b>Take meter reading and identify meter for 3rd floor flat See photos <\/p>

03\/10\/2025 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65757","activity_ticket_id":"60821","ticket_reference":"HDT61906","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Blocked toilets on the 2nd floor","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/10\/25","activity_end":"2025-10-03 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75136","activity_notes":"Blocked toilets on the 2nd floor","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 06:55 (System)<\/b>Ticket Created<\/p>

03\/10\/2025 09:21 (roy)<\/b>Blocked toilets 2nd floorCleared and testedAll ok<\/p>

03\/10\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65758","activity_ticket_id":"60822","ticket_reference":"HDT61907","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 8th and Thursday 9th October 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/10\/25","activity_end":"2025-10-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75137","activity_notes":"Handyman Services for Wednesday 8th and Thursday 9th October 2025","activity_timesheet":null,"ticket_notes_combined":"

03\/10\/2025 09:22 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65759","activity_ticket_id":"60823","ticket_reference":"HDT61908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17209 - Replacement blinds ","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/11\/25","activity_end":"2025-11-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75138","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 11:05 (jane)<\/b>Blinds have been ordered anticipated dispatch date - Oracle blinds - 14\/10\/2025Dimout Glacier blinds - 23\/10\/2025Cosmos double roller blinds - 29\/10\/2025<\/p>

04\/11\/2025 09:32 (carly)<\/b>Blinds now in,Access requested Wednesday 5th November at 9am.<\/p>

04\/11\/2025 10:23 (carly)<\/b>Confirmed for 5th November.Please use keys for access and ring Lilian on arrival.<\/p>

05\/11\/2025 14:07 (iain)<\/b>Replacement blinds.<\/p>

05\/11\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>

05\/11\/2025 15:47 (roy)<\/b>Assist Ian with 9 blinds<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65760","activity_ticket_id":"60824","ticket_reference":"HDT61909","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Handbasin is draining very slow at 2nd floor communal toilet opposite room 3 and room 4. 4 Dansey Place","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/10\/25","activity_end":"2025-10-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75139","activity_notes":"Handbasin is draining very slow at 2nd floor communal toilet opposite room 3 and room 4. 4 Dansey Place","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 10:56 (System)<\/b>Ticket Created<\/p>

03\/10\/2025 10:57 (carly)<\/b>Iain is aware, please access with keys.<\/p>

06\/10\/2025 08:11 (iain)<\/b>Cleared blokage to basin and waste pipework.<\/p>

06\/10\/2025 09:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65761","activity_ticket_id":"60762","ticket_reference":"HDT61847","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Ladder Inspection","ticket_address_1":"21 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"21 New Row ","cs_id":"2840","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75140","activity_notes":"Fixed Ladder Inspection21 New Row- Top Floor Balcony","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 10:05 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 10:06 (carly)<\/b>Height Safe have been emailed requesting access.<\/p>

03\/10\/2025 10:38 (carly)<\/b>Height Safe have requested Thursday 9th October pm.Email sent requesting access.<\/p>

03\/10\/2025 11:20 (carly)<\/b>Access confirmed, height safe are aware.Please collect keys from security.<\/p>

09\/10\/2025 09:03 (roy)<\/b>Fire brigade had removed bath panel.Found bath taps on the move and gap between tap and bath.Repositioned tap but need to silicone area.But main problem is the expansion vessel inside boiler\/hot water cylinder has sprung a leak and leaking constantly.Cleaned away tray full of waterWas advised to shut off water supply to the flatMichael to replace vessel on Thursday morning <\/p>

14\/10\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65762","activity_ticket_id":"60761","ticket_reference":"HDT61846","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fixed Ladder Inspection","ticket_address_1":"25 Catherine Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75141","activity_notes":"Fixed Ladder Inspection25 Catherine Street - To access this ladder you will need to use roof door at 17 Catherine Street.","activity_timesheet":"2","ticket_notes_combined":"

26\/09\/2025 09:56 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 10:04 (carly)<\/b>Height Safe have been emailed requesting dates.<\/p>

03\/10\/2025 10:42 (carly)<\/b>Height Safe have requested Thursday 9th October pm.<\/p>

03\/10\/2025 11:22 (carly)<\/b>Confirmed for Thursday 9th October.Height Safe have been informed.Please collect keys from security.<\/p>

09\/10\/2025 16:19 (roy)<\/b>With Height SafeFailed test<\/p>

14\/10\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"26\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65763","activity_ticket_id":"60825","ticket_reference":"HDT61910","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/25","activity_end":"2025-10-03 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75142","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 12:19 (System)<\/b>Ticket Created<\/p>

03\/10\/2025 12:20 (carly)<\/b>Mike K is aware and will attend today.<\/p>

06\/10\/2025 10:54 (michaelk)<\/b>Attended site to carry out gas cert only. Removed burner, cleaned and replaced burner seals on completion. Left in full working order. 50 plus burner seals, total 74.80 ex vat.<\/p>

08\/10\/2025 11:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65764","activity_ticket_id":"60826","ticket_reference":"HDT61911","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"boiler is leaking from the expansion vessel, when fired up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"502","cs_address_2":"31 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"502","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/10\/25","activity_end":"2025-10-03 15:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75143","activity_notes":"boiler is leaking from the expansion vessel, when fired up","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 13:34 (System)<\/b>Ticket Created<\/p>

03\/10\/2025 13:35 (jane)<\/b>Boiler part being replaced today <\/p>

06\/10\/2025 11:00 (michaelk)<\/b>Collected replacement expansion and attended site to carry out boiler repair. Drained the boiler, completed replacement and carried out a vent cycle. Left in full working order. 294.21 ex vat.<\/p>

08\/10\/2025 11:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65765","activity_ticket_id":"60827","ticket_reference":"HDT61912","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17215 - Replacement kitchen tap","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/25","activity_end":"2025-10-09 15:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75144","activity_notes":"Replacement kitchen tap","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 14:20 (jane)<\/b>Vacant flat <\/p>

06\/10\/2025 11:08 (carly)<\/b>Mike K will let us know when he can attend.<\/p>

07\/10\/2025 15:41 (carly)<\/b>Parts due Wednesday 8th October.Mike K will let us know when they arrive.<\/p>

08\/10\/2025 09:58 (carly)<\/b>Parts now arrived.Access requested Thursday 9th October pm.<\/p>

08\/10\/2025 10:38 (carly)<\/b>Confirmed for Thursday 9th October, please access with keys.<\/p>

14\/10\/2025 07:03 (michaelk)<\/b>Attended site to replace the kitchen tap. Completed the work and left in full working order. 2hrs labour plus materials, total 165ex vat.<\/p>

14\/10\/2025 09:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65766","activity_ticket_id":"60828","ticket_reference":"HDT61913","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17197 - To supply to site dehumidifier for one week plus industrial fan ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/25","activity_end":"2025-10-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75145","activity_notes":"Roy can you call me on this To supply to site dehumidifier for one week plus industrial fan ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 16:45 (jane)<\/b>Vacant flat <\/p>

07\/10\/2025 10:30 (carly)<\/b>Travis attending today Tuesday 7th October.Sue is aware.<\/p>

07\/10\/2025 13:52 (travis)<\/b>Delivered and installed X1 dehumidifier And X1 large industrial fan both running off a 110v transformer.Dehumidifier positioned in toilet\/shower room and fan in hallway to draw damp air around the apartment towards the dehumidifier.52% humidity at time of exiting apartment.<\/p>

14\/10\/2025 13:31 (jane)<\/b>Client would like the dehumidifier and fan for another week <\/p>

24\/10\/2025 14:06 (jane)<\/b>Advised client dehumidifier and fan still on hire <\/p>

27\/10\/2025 15:31 (jane)<\/b>To off-hire dehumidifier and fan on Tuesday 28th October as instructed by client <\/p>

28\/10\/2025 11:26 (travis)<\/b>Collection of fan, dehumidifier and 110v transformer and off hired.<\/p>

28\/10\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65767","activity_ticket_id":"60829","ticket_reference":"HDT61914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through the ceiling.","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/25","activity_end":"2025-10-06 10:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75146","activity_notes":"Leak coming through the ceiling.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 09:24 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 11:28 (roy)<\/b>Old leak comeback.Following a shower usage, 5 hrs later still leaking.When I arrived it had stopped.Used shower but didn't leak.Toilet ok.No evidence of a leak except below shower Needs further check<\/p>

06\/10\/2025 12:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65768","activity_ticket_id":"60830","ticket_reference":"HDT61915","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Secure main entrance doors","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/25","activity_end":"2025-10-06 14:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75147","activity_notes":"Secure main entrance doors","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 09:40 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 11:23 (roy)<\/b>Empty shop but keys not handed in. Secured front door with sliding bolt and padlockPurchased security screws<\/p>

06\/10\/2025 11:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65769","activity_ticket_id":"60831","ticket_reference":"HDT61916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61915 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/25","activity_end":"2025-10-06 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75148","activity_notes":"HDT61915 Follow-Up","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 11:53 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 11:54 (michael)<\/b>VP Foxes attended to drill out locks and replace.<\/p>

06\/10\/2025 14:56 (roy)<\/b>Foxes drilled locks and replaced.Invoice not yet paid so cost unknown Keys given to Anna<\/p>

08\/10\/2025 11:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65770","activity_ticket_id":"60831","ticket_reference":"HDT61916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61915 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"06\/10\/25","activity_end":"2025-10-06 12:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75149","activity_notes":"HDT61915 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2025 11:53 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 11:54 (michael)<\/b>VP Foxes attended to drill out locks and replace.<\/p>

06\/10\/2025 14:56 (roy)<\/b>Foxes drilled locks and replaced.Invoice not yet paid so cost unknown Keys given to Anna<\/p>

08\/10\/2025 11:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65771","activity_ticket_id":"60832","ticket_reference":"HDT61917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61914 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/11\/25","activity_end":"2025-11-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75150","activity_notes":"HDT61914 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

06\/10\/2025 12:00 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 14:07 (carly)<\/b>Access requested for Tuesday 7th October 9am.<\/p>

06\/10\/2025 14:28 (carly)<\/b>Access confirmed for Tuesday 7th October, please use keys.<\/p>

17\/10\/2025 11:11 (carly)<\/b>Spoke with Roy who will send the report over for this today.<\/p>

30\/10\/2025 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65772","activity_ticket_id":"60755","ticket_reference":"HDT61840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17192 - Repair or replacement of washer\/dryer ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/10\/25","activity_end":"2025-10-07 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75151","activity_notes":"Repair or replacement of washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

25\/09\/2025 09:38 (jane)<\/b>Instructed Repair Aid, ordering new Indesit washer\/dryer <\/p>

06\/10\/2025 12:01 (carly)<\/b>Repair Aid have requested access for Tuesday 7th October 12-5pm.Emailed Lilian requesting access.<\/p>

06\/10\/2025 13:13 (carly)<\/b>Confirmed for Tuesday 7th October,Please use keys for access.<\/p>

07\/10\/2025 12:00 (roy)<\/b>Refixed plinthRefixed shelving But Need 4 x window handleNeed board to replace flooringOn route to purchase handles<\/p>

10\/10\/2025 19:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65773","activity_ticket_id":"60834","ticket_reference":"HDT61919","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17199 - Replacement of outside terrace lights ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/25","activity_end":"2025-10-15 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75152","activity_notes":"Replacement of outside terrace lights","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 13:51 (carly)<\/b>Alan to order parts.Will come back to us if he already has some.<\/p>

07\/10\/2025 11:18 (carly)<\/b>Access requested Wednesday 15th October at 11am.<\/p>

07\/10\/2025 12:55 (carly)<\/b>Access confirmed for Wednesday 15th October.Please use keys for access.<\/p>

15\/10\/2025 15:51 (alan)<\/b>Quoted works <\/p>

15\/10\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65774","activity_ticket_id":"60833","ticket_reference":"HDT61918","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17202 - Heating repairs ","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/25","activity_end":"2025-10-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75153","activity_notes":"Heating repairs ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 13:53 (carly)<\/b>Access requested for Thursday 16th October 9am.<\/p>

08\/10\/2025 11:11 (carly)<\/b>Follow up email sent requesting access on Thursday 16th October at 8am instead of 9am.<\/p>

13\/10\/2025 10:15 (carly)<\/b>Follow up email sent requesting access for Thursday 16th October.<\/p>

13\/10\/2025 10:54 (carly)<\/b>Confirmed for 8am Thursday 16th October.Please use access codes & Manager Keys.<\/p>

20\/10\/2025 09:08 (michaelk)<\/b>Attended site to carry out quoted draindown works to the hot water cylinder. The cylinder was cleaned out when drained (see attached ) and new elements were fitted, tested and left in full working order total 386.66 ex vat.<\/p>

20\/10\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65775","activity_ticket_id":"60835","ticket_reference":"HDT61920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17203 - Boiler repairs to Flat 1 and replacement Co2 alarms to Flats 1 - 3","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/25","activity_end":"2025-10-15 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75154","activity_notes":"Boiler repairs to Flat 1 and replacement Co2 alarms to Flats 1 - 3","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 13:55 (carly)<\/b>Access requested Monday 13th October 11am.<\/p>

08\/10\/2025 09:38 (carly)<\/b>Follow up email sent requesting access for Monday 13th October.<\/p>

08\/10\/2025 12:33 (carly)<\/b>Confirmed for Monday 13th October.Please use codes for access.<\/p>

20\/10\/2025 08:55 (michaelk)<\/b>Attended site to carry out quoted works. 4hrs labour<\/p>

20\/10\/2025 08:57 (michaelk)<\/b>Attended site to complete quoted works repairing the boiler to flat1. Installed new co alalrms. 3hrs labour plus parts, 141.65 (total cost 501.65 ex vat.)<\/p>

20\/10\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65776","activity_ticket_id":"60836","ticket_reference":"HDT61921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric wall shower unit is not working properly, it gets extremely hot then cold, it is very old and not much water pressure.","ticket_address_1":"2nd Floor","ticket_address_2":"6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"2nd Floor","cs_id":"2181","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2181","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/10\/25","activity_end":"2025-10-06 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75155","activity_notes":"Electric wall shower unit is not working properly, it gets extremely hot then cold, it is very old and not much water pressure.Quote if replacement is required.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 14:40 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 14:41 (carly)<\/b>Mike K is aware and will attend today.<\/p>

06\/10\/2025 20:27 (michaelk)<\/b>Attended site to investigate the shower issue reported. The shower needs to be replaced due to scale, however the installation is very poor. I have forwarded pictures to our office. 1hr labour 55<\/p>

06\/11\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65777","activity_ticket_id":"60837","ticket_reference":"HDT61922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To seal the external of the pipe please. It is located by 18-20 Rupert Street and 16a. Metcor have dye tested it and rain water is flowing down the pipe into the basement externally. Can this be sealed please. ","ticket_address_1":"18 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DF","cs_address_1":"18 Rupert Street ","cs_id":"2453","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/25","activity_end":"2025-10-07 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75156","activity_notes":"To seal the external of the pipe please. It is located by 18-20 Rupert Street and 16a. Metcor have dye tested it and rain water is flowing down the pipe into the basement externally. Can this be sealed please. ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 14:46 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 15:46 (carly)<\/b>This is external so can attend anytime that suits.<\/p>

07\/10\/2025 11:19 (travis)<\/b>Cleaned around pipe and dried,Left work area and sourced an appropriate sealant to seal externally between steel and cement.Returned and sealed around pipework and void behind pipework.<\/p>

08\/10\/2025 11:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65778","activity_ticket_id":"60838","ticket_reference":"HDT61923","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To change code on lock.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/10\/25","activity_end":"2025-10-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75157","activity_notes":"To change code on lock.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 15:08 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 15:09 (carly)<\/b>Roy is aware and attending now.<\/p>

06\/10\/2025 16:52 (roy)<\/b>Unit 15 change code 6789x<\/p>

08\/10\/2025 11:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65779","activity_ticket_id":"60839","ticket_reference":"HDT61924","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Door closer","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/10\/25","activity_end":"2025-10-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75158","activity_notes":"Main Door closer.Engineer to adjust the door closer so that the door slam to shut.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 15:19 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 15:22 (carly)<\/b>Requested Tuesday 7th October am.<\/p>

06\/10\/2025 15:45 (carly)<\/b>Access confirmed for Tuesday 7th October.Lilian has requested it be first thing.<\/p>

07\/10\/2025 10:23 (travis)<\/b>Collection of keys from security office and attended above property,Found overhead door closer to have fixing screws missing from swinging arm (frame side) and door not closing correctly.Replaced screws to frame side and adjusted closer for a positive closing action (tested).<\/p>

08\/10\/2025 11:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65780","activity_ticket_id":"60840","ticket_reference":"HDT61925","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Check power supply to air con unit.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/25","activity_end":"2025-10-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75159","activity_notes":"Check power supply to air con unit.Unit - House of Spells.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 15:36 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 15:47 (alan)<\/b>Disconnect power supplies for AC unit from distribution board in shop unit and make safe <\/p>

08\/10\/2025 11:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65781","activity_ticket_id":"60841","ticket_reference":"HDT61926","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Ground Floor Reception - Light controller not working.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/10\/25","activity_end":"2025-10-06 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75160","activity_notes":"Ground Floor Reception - Light controller not working.","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 15:38 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 08:52 (alan)<\/b>Replace batteries in light switch to reception lights and reprogram switch<\/p>

08\/10\/2025 11:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65782","activity_ticket_id":"60842","ticket_reference":"HDT61927","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Emergency Light on Metal Stairwell","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/25","activity_end":"2025-10-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75161","activity_notes":" Emergency Light on Metal StairwellAfter 11am to check the emergency lights which appear to not be working. ","activity_timesheet":"2","ticket_notes_combined":"

06\/10\/2025 15:41 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 15:42 (carly)<\/b>Alan is aware and will attend tomorrow Tuesday 7th October.<\/p>

08\/10\/2025 07:35 (alan)<\/b>Look at lights on rear fire escape staircase not working, found that the lights were supplied from 13 Gerrard street, Antony advised that this will be down to the tenants to repair <\/p>

08\/10\/2025 11:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65783","activity_ticket_id":"60843","ticket_reference":"HDT61928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Radiator noise.","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/25","activity_end":"2025-10-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75162","activity_notes":" Radiator noise.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 10:16 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 10:18 (carly)<\/b>The tenant can provide access between 9 - 11am.<\/p>

09\/10\/2025 05:33 (michaelk)<\/b>Attended site t9 investigate reported noise. The noise was the towel rail element when in use. A replacement element will be quoted for. 1hr labour 55<\/p>

24\/10\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65784","activity_ticket_id":"60844","ticket_reference":"HDT61929","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Freezer door broken.","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/25","activity_end":"2025-10-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75163","activity_notes":"Freezer door broken.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 10:39 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 10:40 (carly)<\/b>Roy is aware, just awaiting access details.<\/p>

07\/10\/2025 10:59 (carly)<\/b>Please buzz on the door, tenant will be home for access.<\/p>

07\/10\/2025 11:58 (roy)<\/b>Freezer door compartment is brokenNew required Information sent to office <\/p>

14\/10\/2025 14:40 (jane)<\/b>Ordered part with Repair Aid <\/p>

21\/10\/2025 09:04 (jane)<\/b>Received freezer door, requested access for this morning <\/p>

21\/10\/2025 11:04 (roy)<\/b>Replaced freezer door <\/p>

21\/10\/2025 11:24 (jane)<\/b>(Ticket Closed)<\/p>

22\/10\/2025 14:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

22\/10\/2025 14:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65785","activity_ticket_id":"60845","ticket_reference":"HDT61930","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/25","activity_end":"2025-10-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75164","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 10:43 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:09 (carly)<\/b>Access requested Thursday 9th October between 1-2pm.<\/p>

07\/10\/2025 11:20 (carly)<\/b>Access confirmed for Thursday 9th October.Tenant will provide access.<\/p>

08\/10\/2025 09:55 (carly)<\/b>Moved to today Wednesday 7th October as per Lilian.Mike K is aware.<\/p>

08\/10\/2025 09:59 (carly)<\/b>Confirmed for Wednesday 8th October, tenant to provide access.<\/p>

09\/10\/2025 05:31 (michaelk)<\/b>Completed full compliance testing 185<\/p>

10\/10\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65786","activity_ticket_id":"60846","ticket_reference":"HDT61931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/10\/25","activity_end":"2025-10-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75165","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2025 10:44 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 10:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65787","activity_ticket_id":"60847","ticket_reference":"HDT61932","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 3a","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 3a","cs_id":"1652","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1652","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/25","activity_end":"2025-10-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75166","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:25 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:26 (carly)<\/b>Access requested Friday 10th October 9am.<\/p>

08\/10\/2025 09:04 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

10\/10\/2025 10:25 (carly)<\/b>Access now requested for Wednesday 15th October at 9am.<\/p>

13\/10\/2025 10:34 (carly)<\/b>Follow up email sent requesting access for Wednesday 15th October.<\/p>

13\/10\/2025 10:40 (carly)<\/b>Access confirmed for Wednesday 15th October at 10am.Tenant will be home for access.<\/p>

15\/10\/2025 15:51 (alan)<\/b>EICR<\/p>

15\/10\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65788","activity_ticket_id":"60848","ticket_reference":"HDT61933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 3 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 3 Nassau House","cs_id":"1074","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/25","activity_end":"2025-10-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75167","activity_notes":"To carry out EICR.","activity_timesheet":null,"ticket_notes_combined":"

07\/10\/2025 11:27 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:28 (carly)<\/b>Access requested Friday 10th October 11am.<\/p>

07\/10\/2025 12:17 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65789","activity_ticket_id":"60849","ticket_reference":"HDT61934","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/25","activity_end":"2025-10-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75168","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:29 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:31 (carly)<\/b>Access requested Friday 10th October 1pm.<\/p>

07\/10\/2025 12:18 (carly)<\/b>Access requested Friday 10th October 11am.<\/p>

08\/10\/2025 09:04 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

09\/10\/2025 13:39 (carly)<\/b>Tenant to provide access.<\/p>

13\/10\/2025 07:28 (alan)<\/b>Electrical inspection <\/p>

13\/10\/2025 12:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65790","activity_ticket_id":"60850","ticket_reference":"HDT61935","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 1","ticket_address_2":"2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1390","cs_address_2":"2a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1390","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/25","activity_end":"2025-10-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75169","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:32 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:34 (carly)<\/b>Access requested Monday 13th October at 9am.<\/p>

08\/10\/2025 09:05 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

13\/10\/2025 11:46 (alan)<\/b>EICR<\/p>

13\/10\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65791","activity_ticket_id":"60851","ticket_reference":"HDT61936","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/25","activity_end":"2025-10-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75170","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:34 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:36 (carly)<\/b>Access requested Monday 13th October 11am.<\/p>

08\/10\/2025 09:05 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

13\/10\/2025 11:47 (alan)<\/b>EICR<\/p>

13\/10\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65792","activity_ticket_id":"60852","ticket_reference":"HDT61937","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 3","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3","cs_id":"1579","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1579","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/25","activity_end":"2025-10-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75171","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:37 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:38 (carly)<\/b>Access requested Monday 13th October at 1pm.<\/p>

08\/10\/2025 09:05 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

13\/10\/2025 14:58 (alan)<\/b>EICR<\/p>

13\/10\/2025 16:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65793","activity_ticket_id":"60853","ticket_reference":"HDT61938","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 4","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 4","cs_id":"1580","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/25","activity_end":"2025-10-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75172","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:39 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:41 (carly)<\/b>Access requested Monday 13th October 3pm.<\/p>

08\/10\/2025 09:05 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

13\/10\/2025 14:58 (alan)<\/b>EICR<\/p>

13\/10\/2025 16:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65794","activity_ticket_id":"60854","ticket_reference":"HDT61939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/25","activity_end":"2025-10-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75173","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:45 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:47 (carly)<\/b>Access requested Monday 20th October 9am.<\/p>

08\/10\/2025 09:27 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

14\/10\/2025 11:51 (carly)<\/b>Access for all flats from 10:30am -Please inform gas engineer to ring Jorge 07935414865 upon arrival.<\/p>

21\/10\/2025 11:02 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/10\/2025 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65795","activity_ticket_id":"60855","ticket_reference":"HDT61940","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 2","cs_id":"320","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"320","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/25","activity_end":"2025-10-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75174","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:48 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:49 (carly)<\/b>Access requested Monday 20th October 11am.<\/p>

08\/10\/2025 09:27 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

14\/10\/2025 11:51 (carly)<\/b>Access for all flats from 10:30am - Please inform gas engineer to ring Jorge 07935414865 upon arrival.<\/p>

21\/10\/2025 11:02 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/10\/2025 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65796","activity_ticket_id":"60856","ticket_reference":"HDT61941","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/25","activity_end":"2025-10-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75175","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:50 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:52 (carly)<\/b>Access requested Monday 20th October at 1pm.<\/p>

08\/10\/2025 09:28 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

14\/10\/2025 11:51 (carly)<\/b>Access for all flats from 10:30am - Please inform gas engineer to ring Jorge 07935414865 upon arrival.<\/p>

21\/10\/2025 11:01 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/10\/2025 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65797","activity_ticket_id":"60857","ticket_reference":"HDT61942","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/25","activity_end":"2025-10-20 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75176","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 11:53 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:54 (carly)<\/b>Access requested Monday 20th October at 3pm.<\/p>

08\/10\/2025 09:28 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

14\/10\/2025 11:52 (carly)<\/b>Access for all flats from 10:30am - Please inform gas engineer to ring Jorge 07935414865 upon arrival.<\/p>

21\/10\/2025 11:01 (michaelk)<\/b>Completed full compliance testing 185<\/p>

21\/10\/2025 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65798","activity_ticket_id":"60858","ticket_reference":"HDT61943","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 3","cs_id":"110","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"110","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/25","activity_end":"2025-10-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75177","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 12:00 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 12:02 (carly)<\/b>Access requested Tuesday 21st October 11am.<\/p>

08\/10\/2025 09:28 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

22\/10\/2025 08:01 (michaelk)<\/b>Completed full compliance testing 185<\/p>

22\/10\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65799","activity_ticket_id":"60859","ticket_reference":"HDT61944","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"3rd Floor","cs_id":"2308","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2308","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/25","activity_end":"2025-10-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75178","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 12:03 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 12:15 (carly)<\/b>Access requested Tuesday 21st October 1pm.<\/p>

08\/10\/2025 09:28 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

22\/10\/2025 08:01 (michaelk)<\/b>Completed compliance testing as there was no appliances fitted in the existing kitchen to pat testing. 145<\/p>

22\/10\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65800","activity_ticket_id":"60860","ticket_reference":"HDT61945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/25","activity_end":"2025-10-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75179","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 12:07 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 12:08 (carly)<\/b>Access requested Wednesday 22nd October 9am<\/p>

08\/10\/2025 09:29 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

14\/10\/2025 09:04 (carly)<\/b>Tenant to provide access.<\/p>

23\/10\/2025 06:53 (michaelk)<\/b>Completed full compliance testing 185<\/p>

23\/10\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65801","activity_ticket_id":"60861","ticket_reference":"HDT61946","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.4","cs_id":"1419","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1419","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/25","activity_end":"2025-10-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75180","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 12:10 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 12:11 (carly)<\/b>Access requested Wednesday 22nd October 11am.<\/p>

08\/10\/2025 09:29 (carly)<\/b>Confirmed, just awaiting access details from Lilian.<\/p>

23\/10\/2025 06:54 (michaelk)<\/b>Completed full compliance testing 185<\/p>

23\/10\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65802","activity_ticket_id":"60862","ticket_reference":"HDT61947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen cabinet lights.","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/10\/25","activity_end":"2025-10-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75181","activity_notes":"Kitchen cabinet lights.To check on the cabinet lights.The tenant wants to know if there is a switch to turn it off.","activity_timesheet":"2","ticket_notes_combined":"

07\/10\/2025 12:36 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 12:37 (carly)<\/b>Alan is aware, awaiting access details.<\/p>

07\/10\/2025 12:38 (carly)<\/b>Please knock as per Lilian.<\/p>

08\/10\/2025 07:40 (alan)<\/b>Called out to investigate lights under kitchen cupboards not switching off, replaced faulty switch module on switch panel Test and leave working <\/p>

08\/10\/2025 11:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65803","activity_ticket_id":"60863","ticket_reference":"HDT61948","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Blown lamps - 3rd Floor toilets.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/25","activity_end":"2025-10-08 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75182","activity_notes":"Blown lamps - 3rd Floor toilets.","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2025 09:24 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 09:25 (carly)<\/b>Alan attended first thing this morning.<\/p>

08\/10\/2025 09:31 (alan)<\/b>Replace blown lamps 3rd floor wc<\/p>

08\/10\/2025 11:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65804","activity_ticket_id":"60828","ticket_reference":"HDT61913","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17197 - To supply to site dehumidifier for one week plus industrial fan ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/25","activity_end":"2025-10-28 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75183","activity_notes":"To collect and off hire dehumidifier and fan ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 16:45 (jane)<\/b>Vacant flat <\/p>

07\/10\/2025 10:30 (carly)<\/b>Travis attending today Tuesday 7th October.Sue is aware.<\/p>

07\/10\/2025 13:52 (travis)<\/b>Delivered and installed X1 dehumidifier And X1 large industrial fan both running off a 110v transformer.Dehumidifier positioned in toilet\/shower room and fan in hallway to draw damp air around the apartment towards the dehumidifier.52% humidity at time of exiting apartment.<\/p>

14\/10\/2025 13:31 (jane)<\/b>Client would like the dehumidifier and fan for another week <\/p>

24\/10\/2025 14:06 (jane)<\/b>Advised client dehumidifier and fan still on hire <\/p>

27\/10\/2025 15:31 (jane)<\/b>To off-hire dehumidifier and fan on Tuesday 28th October as instructed by client <\/p>

28\/10\/2025 11:26 (travis)<\/b>Collection of fan, dehumidifier and 110v transformer and off hired.<\/p>

28\/10\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65805","activity_ticket_id":"60865","ticket_reference":"HDT61950","ticket_client":"2183","client_name":"Rohan ","ticket_title":"Issue with locks.","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/25","activity_end":"2025-10-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75184","activity_notes":"Issue with locks.We have another issue in store, and I am wondering if you can help at all a customer has managed to pull a door hard enough to break the spring lock mechanism that holds it in place when it is open. We have two sensors on top of the door that now barely align and will set our alarm off. ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2025 12:12 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 12:17 (carly)<\/b>Travis is aware and will attend this afternoon.Rohan Shop - Covent Garden.<\/p>

08\/10\/2025 16:37 (travis)<\/b>Repairs to overhead concealed main door closer.<\/p>

10\/10\/2025 16:46 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65806","activity_ticket_id":"60866","ticket_reference":"HDT61951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak coming through from top floor.","ticket_address_1":"Flat 4 18 Monmouth Street","ticket_address_2":"Seven Dials","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9HB","cs_address_1":"Flat 4 18 Monmouth Street","cs_id":"3189","cs_address_2":"Seven Dials","cs_town":"London","cs_postcode":"WC2H 9HB","ticket_client_site":"3189","ticket_status_code":"Gone To Quote","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75185","activity_notes":"Leak coming through from top floor.","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2025 12:19 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 12:20 (carly)<\/b>Roy is aware, just awaiting access details.<\/p>

09\/10\/2025 09:16 (carly)<\/b>Follow up email sent.Still awaiting access details.<\/p>

09\/10\/2025 09:34 (carly)<\/b>Chris will be onsite till about 430\/5pm today.Please contact him on arrival - 07583 112002.<\/p>

09\/10\/2025 16:16 (roy)<\/b>Access with client and easy job bit quote required 2 men with small ladder to access onto flat roof and possible repair to flashing See photoMay need additional work but need closer inspection <\/p>

16\/10\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65807","activity_ticket_id":"60867","ticket_reference":"HDT61952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into flat 2","ticket_address_1":"Flat 2","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/10\/25","activity_end":"2025-10-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75186","activity_notes":"Leak into flat 2","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2025 14:13 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 05:27 (michaelk)<\/b>Collected replacement expansion vessel and attended site. Drained down electrical boiler and fitted new vessel. Re-filled, vented and ran boiler to normal working temperature, leaving in full working order. 3hrs labour plus parts, total 219.80 ex vat.<\/p>

10\/10\/2025 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65808","activity_ticket_id":"60868","ticket_reference":"HDT61953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Isolate and make safe service lift","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/10\/25","activity_end":"2025-10-08 17:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75187","activity_notes":"Isolate and make safe service lift","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2025 15:52 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 16:35 (travis)<\/b>Locked off service lift in basement of restaurant,lock coded at 2525 as instructed by A Kilby <\/p>

10\/10\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65809","activity_ticket_id":"60869","ticket_reference":"HDT61954","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Commercial handyman","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"20\/10\/25","activity_end":"2025-10-20 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75188","activity_notes":"Commercial handyman","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2025 15:54 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65810","activity_ticket_id":"60867","ticket_reference":"HDT61952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into flat 2","ticket_address_1":"Flat 2","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/10\/25","activity_end":"2025-10-08 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75189","activity_notes":"Leak into flat 2","activity_timesheet":null,"ticket_notes_combined":"

08\/10\/2025 14:13 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 05:27 (michaelk)<\/b>Collected replacement expansion vessel and attended site. Drained down electrical boiler and fitted new vessel. Re-filled, vented and ran boiler to normal working temperature, leaving in full working order. 3hrs labour plus parts, total 219.80 ex vat.<\/p>

10\/10\/2025 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65811","activity_ticket_id":"60870","ticket_reference":"HDT61955","ticket_client":"2177","client_name":"One Berkeley ","ticket_title":"MDR\/JH\/17207 - Rubbish clearance ","ticket_address_1":"One Berkeley Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1J 8DJ","cs_address_1":"One Berkeley Street","cs_id":"3127","cs_address_2":"","cs_town":"London","cs_postcode":"W1J 8DJ","ticket_client_site":"3127","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/25","activity_end":"2025-10-15 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75190","activity_notes":"Rubbish clearance ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 11:02 (iain)<\/b>Clearance.<\/p>

15\/10\/2025 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65812","activity_ticket_id":"60867","ticket_reference":"HDT61952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into flat 2","ticket_address_1":"Flat 2","ticket_address_2":"58 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 2","cs_id":"1199","cs_address_2":"58 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"1199","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/10\/25","activity_end":"2025-10-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75191","activity_notes":"Leak into flat 2","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2025 14:13 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 05:27 (michaelk)<\/b>Collected replacement expansion vessel and attended site. Drained down electrical boiler and fitted new vessel. Re-filled, vented and ran boiler to normal working temperature, leaving in full working order. 3hrs labour plus parts, total 219.80 ex vat.<\/p>

10\/10\/2025 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"08\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65815","activity_ticket_id":"60804","ticket_reference":"HDT61889","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17204 - New vinyl flooring to kitchen ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/25","activity_end":"2025-10-10 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75194","activity_notes":"New vinyl flooring to kitchen ","activity_timesheet":"2","ticket_notes_combined":"

08\/10\/2025 10:30 (carly)<\/b>Vacant property.<\/p>

09\/10\/2025 14:09 (travis)<\/b>Sub floor repairs.<\/p>

10\/10\/2025 15:43 (travis)<\/b>Vinyl flooring replacement in kitchen.<\/p>

10\/10\/2025 16:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"02\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65816","activity_ticket_id":"60753","ticket_reference":"HDT61838","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17170 - Window repairs ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/10\/25","activity_end":"2025-10-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75195","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2025 13:07 (jane)<\/b>Attending site to remove window to take to joinery shop, client advised either Thursday or Friday this week<\/p>

25\/09\/2025 11:27 (jane)<\/b>To remove window on 1st October - keys for access <\/p>

01\/10\/2025 14:51 (travis)<\/b>Window replacement works.<\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

16\/10\/2025 16:27 (travis)<\/b>Window frame and window works.<\/p>

20\/10\/2025 11:03 (jane)<\/b>Decoration completed, engineer returning today to refit the secondary glazing and seal the exterior <\/p>

20\/10\/2025 14:11 (travis)<\/b>Attended and sealed around new window frame externally,Refitted secondary glazing and refitted blind.<\/p>

20\/10\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65817","activity_ticket_id":"60871","ticket_reference":"HDT61956","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Plumbing Issues","ticket_address_1":"Flat 1","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"1277","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75196","activity_notes":"Plumbing Issues.Both the kitchen sink and shower drains have backed up overnight and are very slow to drain.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 09:28 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 09:29 (carly)<\/b>Please use keys.<\/p>

10\/10\/2025 07:25 (roy)<\/b>Unblocked shower<\/p>

10\/10\/2025 16:53 (michael)<\/b>(Ticket Closed)<\/p>

12\/10\/2025 13:03 (roy)<\/b>Kitchen sink blockedCleared and tested<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65818","activity_ticket_id":"60872","ticket_reference":"HDT61957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Central cross service corridor push bar fault.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75197","activity_notes":"Central cross service corridor push bar fault.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 09:42 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 09:43 (carly)<\/b>Roy is aware and will attend this morning.<\/p>

09\/10\/2025 11:25 (roy)<\/b>Someone has forced the door and now needs new.May have to wait 5 days but I suggest removing lock from elsewhere.People can access from street easily<\/p>

11\/10\/2025 16:28 (roy)<\/b>Purchased new lock and fitted lock.Took time to drill through hardened still.Faulty clutch on combination lock and needs new.Managed to do a temp repair and is working OK but definitely needs new<\/p>

06\/11\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65819","activity_ticket_id":"60873","ticket_reference":"HDT61958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ongoing leak issue.","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/10\/25","activity_end":"2025-10-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75198","activity_notes":"Requested for Friday 17th October at 10am can you please arrange for Roy to cover up the expose wall temporary until we receive landlord approval to proceed.Roy removed the wall tiles for Metcor to carry out works on Monday but this will be on hold till next week","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 10:07 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 13:37 (carly)<\/b>This has now been moved to 9am as per Lilian.<\/p>

13\/10\/2025 15:41 (roy)<\/b>Remove toiletOpen up tiled wall for metco to access saniflow<\/p>

16\/10\/2025 11:53 (jane)<\/b>Requested for Friday 17th October at 10am Additional works required as below : can you please arrange for Roy to cover up the expose wall temporary until we receive landlord approval to proceed. Roy removed the wall tiles for Metcor to carry out works on Monday but this will be on hold till next week<\/p>

16\/10\/2025 14:01 (jane)<\/b>Confirmed for 10am on Friday 17th October - Tenant can provide access <\/p>

21\/10\/2025 11:06 (roy)<\/b>Returned and used protective covering to fill large hole and protect floor<\/p>

27\/10\/2025 09:56 (carly)<\/b>Engineer to attend on the 3rd Nov to remove more wall tiles as attached.Black outlined, yellow X to be removed for Metcor to carry out further works.<\/p>

04\/11\/2025 08:22 (roy)<\/b>Removed tiles and board for contractor to access macerator <\/p>

04\/11\/2025 16:56 (jane)<\/b>Sent an email to client asking if any further works are required <\/p>

05\/11\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65820","activity_ticket_id":"60874","ticket_reference":"HDT61959","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate a petrol smell coming from a vent in the basement of Sainsburys.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75199","activity_notes":"To investigate a petrol smell coming from a vent in the basement of Sainsburys.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 10:13 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 10:13 (carly)<\/b>Roy is aware and will attend today.<\/p>

09\/10\/2025 11:23 (roy)<\/b>Investigated and looks like it's coming from Q park.No smell at present but last week smell was very strong and the place was evacuated <\/p>

10\/10\/2025 16:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65821","activity_ticket_id":"60875","ticket_reference":"HDT61960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported issues","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/25","activity_end":"2025-10-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75200","activity_notes":"Reported issues.Faulty Fridge door seal needs replacing.Faulty Shower door seal ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 10:17 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 10:18 (carly)<\/b>Access requested Friday 10th October at 9am.<\/p>

09\/10\/2025 15:31 (carly)<\/b>Follow up email sent requesting access tomorrow Friday 10th October.<\/p>

09\/10\/2025 15:54 (carly)<\/b>Confirmed for Friday 10th October.Tenant can provide access.<\/p>

13\/10\/2025 15:39 (carly)<\/b>Access now requested for Tuesday 14th October at 9am.<\/p>

13\/10\/2025 16:04 (carly)<\/b>Access confirmed, tenant will be home.<\/p>

14\/10\/2025 15:08 (roy)<\/b>Blown tiles removed to allow to dryReturning tomorrow to remove shower door and lift up rail to secure bracket.Refix door and retile<\/p>

15\/10\/2025 14:53 (iain)<\/b>Assisted Roy with shower cubicle works.<\/p>

15\/10\/2025 15:46 (jane)<\/b>Ordering a new fridge door seal and lower door shelf with Repair Aid <\/p>

27\/10\/2025 11:52 (carly)<\/b>Access requested for Wednesday 29th October at 12pm.<\/p>

28\/10\/2025 09:54 (carly)<\/b>Access now requested for Friday 31st October.<\/p>

28\/10\/2025 13:20 (jane)<\/b>Confirmed for Friday 31st October from 10am - Tenant to provide access <\/p>

31\/10\/2025 13:21 (roy)<\/b>Fit new door seal and replace large milk container <\/p>

31\/10\/2025 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65822","activity_ticket_id":"60876","ticket_reference":"HDT61961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"High yaki - central cross back door is not working.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75201","activity_notes":"High yaki - central cross back door is not working.The staff can't go inside from this door.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 11:17 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 11:19 (carly)<\/b>Roy is aware and attended today.<\/p>

11\/10\/2025 16:25 (roy)<\/b>This was a fault with the keeper.Combination and push bar ok but keeper working loose and stopping door from opening Refixed, all ok<\/p>

13\/10\/2025 12:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65823","activity_ticket_id":"60876","ticket_reference":"HDT61961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"High yaki - central cross back door is not working.","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/10\/25","activity_end":"2025-10-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75202","activity_notes":"High yaki - central cross back door is not working.The staff can't go inside from this door.","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2025 11:17 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 11:19 (carly)<\/b>Roy is aware and attended today.<\/p>

11\/10\/2025 16:25 (roy)<\/b>This was a fault with the keeper.Combination and push bar ok but keeper working loose and stopping door from opening Refixed, all ok<\/p>

13\/10\/2025 12:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65824","activity_ticket_id":"60877","ticket_reference":"HDT61962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Various Jobs.","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/25","activity_end":"2025-10-23 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75203","activity_notes":" Various Jobs.Bad smell coming from the bathroomStep number 13 going up the stairs - the carpet just needs to be pinned back.Some to check the lights in the entrance & going up the stairs as they appear not to work","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 11:49 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 11:52 (carly)<\/b>Vacant propertyPlease use keys.<\/p>

13\/10\/2025 07:30 (alan)<\/b>Look at lights not working in flat Replace blown lamps Replace batteries in controls for lights and order replacement keypad for 5 light switches <\/p>

14\/10\/2025 14:32 (jane)<\/b>Lighting parts on order - 3 day lead-time <\/p>

15\/10\/2025 14:52 (iain)<\/b>Refitted stair carpet.Chemically flushed through all bathroom waste pipework and traps.<\/p>

23\/10\/2025 12:57 (alan)<\/b>Return to site and replace key pads to 5 lights switch controls Replace 12 blown lamps in ceiling downlights <\/p>

23\/10\/2025 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65825","activity_ticket_id":"60877","ticket_reference":"HDT61962","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Various Jobs.","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/25","activity_end":"2025-10-15 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75204","activity_notes":" Various Jobs.Bad smell coming from the bathroomStep number 13 going up the stairs - the carpet just needs to be pinned back.Some to check the lights in the entrance & going up the stairs as they appear not to work","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 11:49 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 11:52 (carly)<\/b>Vacant propertyPlease use keys.<\/p>

13\/10\/2025 07:30 (alan)<\/b>Look at lights not working in flat Replace blown lamps Replace batteries in controls for lights and order replacement keypad for 5 light switches <\/p>

14\/10\/2025 14:32 (jane)<\/b>Lighting parts on order - 3 day lead-time <\/p>

15\/10\/2025 14:52 (iain)<\/b>Refitted stair carpet.Chemically flushed through all bathroom waste pipework and traps.<\/p>

23\/10\/2025 12:57 (alan)<\/b>Return to site and replace key pads to 5 lights switch controls Replace 12 blown lamps in ceiling downlights <\/p>

23\/10\/2025 14:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65826","activity_ticket_id":"60878","ticket_reference":"HDT61963","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor Gents sink auto tap no water pressure - water very slow drip once activated | GF toilets no hot water.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/10\/25","activity_end":"2025-10-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75205","activity_notes":"2nd floor Gents sink auto tap no water pressure - water very slow drip once activated | GF toilets no hot water.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 13:19 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 13:30 (carly)<\/b>Requested access from 7am Friday 10th October.<\/p>

09\/10\/2025 13:38 (carly)<\/b>Confirmed for Friday 10th October first thing.<\/p>

10\/10\/2025 08:00 (michaelk)<\/b>Attended site to look at both reported faults. The ground floor hot water issue is being caused by faulty element to the multipoint. The 2nd floor sensor tap has a faulty mixing valve. I will quote to replace both items. 2hrs labour 105<\/p>

24\/10\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65827","activity_ticket_id":"60879","ticket_reference":"HDT61964","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Fix flush handle on 3rd floor toilet.","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/10\/25","activity_end":"2025-10-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75206","activity_notes":"Fix flush handle on 3rd floor toilet.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 14:59 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 15:43 (roy)<\/b>Broken turbo siphonPurchased new but wrong turboReturning Tuesday <\/p>

14\/10\/2025 15:11 (roy)<\/b>Replaced Siphon and replaced long flush handle <\/p>

14\/10\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65828","activity_ticket_id":"60880","ticket_reference":"HDT61965","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak is now pouring onto the main electrics - Sakurado.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/10\/25","activity_end":"2025-10-18 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75207","activity_notes":"Leak is now pouring onto the main electrics - Sakurado.","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 15:16 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 15:18 (carly)<\/b>Roy is aware and will attend this afternoon.<\/p>

16\/10\/2025 17:15 (roy)<\/b>Checked and found no water pouring onto the electrics<\/p>

17\/10\/2025 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65829","activity_ticket_id":"60881","ticket_reference":"HDT61966","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":" Remove unwanted lights in the basement cleaners cupboard.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Gone To Quote","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/10\/25","activity_end":"2025-10-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75208","activity_notes":" Remove unwanted lights in the basement cleaners cupboard.","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2025 10:56 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 11:02 (carly)<\/b>Access requested Monday 13th October.<\/p>

10\/10\/2025 11:06 (carly)<\/b>Confirmed for Monday 13th October 9am.<\/p>

13\/10\/2025 10:02 (carly)<\/b>Now moved to Wednesday 15th October, Randall is aware.<\/p>

15\/10\/2025 15:42 (alan)<\/b>Gone to quote <\/p>

15\/10\/2025 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65830","activity_ticket_id":"60278","ticket_reference":"HDT61363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/10\/25","activity_end":"2025-10-10 13:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75209","activity_notes":"ITC'sAll ITC to include plumbing checks(to clear waste pipe under wash basin & kitchen sink)Window restrictors & blinds cleats where required.Loose countertop by hob to be fixedFridge door seal to be fixed","activity_timesheet":"2","ticket_notes_combined":"

04\/08\/2025 14:30 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 08:57 (travis)<\/b>Collection of keys from security office,Attended above property and found tenants still present (today being their last day), can this be rebooked in.Returned keys to security office.<\/p>

30\/09\/2025 10:42 (carly)<\/b>Engineer will return on Friday 3rd October.<\/p>

30\/09\/2025 13:54 (jane)<\/b>Access granted from 1st Oct - noon<\/p>

02\/10\/2025 13:31 (jane)<\/b>Oven knob on order - 5 day lead-time (Alan) <\/p>

02\/10\/2025 17:07 (iain)<\/b>ITC'S.<\/p>

02\/10\/2025 17:08 (iain)<\/b>ITC'S.<\/p>

03\/10\/2025 08:34 (alan)<\/b>Order new knobs for oven Replace cooker hood lamps and oven lamp <\/p>

06\/10\/2025 08:11 (iain)<\/b>ITC'S.<\/p>

06\/10\/2025 11:12 (michaelk)<\/b>Attended site to carry out the heating itc. Ran the system up to full working temperature to check all of the radiators and valves. I have informed Lillian that there was no thermostat fitted. We are to re-attend to install new controls. 2hrs labour 105<\/p>

06\/10\/2025 20:24 (michaelk)<\/b>Completed the installation of a new wireless controller. 3hrs labourbplus parts, total 255 ex vat.<\/p>

08\/10\/2025 10:01 (alan)<\/b>Replace knobs on oven<\/p>

08\/10\/2025 14:43 (travis)<\/b>Attended with keys and carried out a general itc,Replacement of pop up wastes to both basins in ensuite and main bathroom,Replacement of toilet seat in main bathroom ,Replacement of drainage plug in kitchen,Partial rubbish removed from apartment.<\/p>

09\/10\/2025 09:15 (travis)<\/b>Various maintenance jobs to complete ITC Works.Replacement shower rail in main bathroom,Alignment of all kitchen cupboard doors in kitchen,Removal of all rubbish inc large heavy rug.<\/p>

14\/10\/2025 10:06 (jack)<\/b>Done 200 labour 80 materials Total 280.00<\/p>

14\/10\/2025 11:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65831","activity_ticket_id":"60882","ticket_reference":"HDT61967","ticket_client":"2186","client_name":"Apex Parking ","ticket_title":"Lights not working:","ticket_address_1":"Semley Place, ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1W 9QL","cs_address_1":"Semley Place, ","cs_id":"3190","cs_address_2":"","cs_town":"London","cs_postcode":"SW1W 9QL","ticket_client_site":"3190","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/10\/25","activity_end":"2025-10-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75210","activity_notes":"Lights not working:","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2025 12:15 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 14:43 (alan)<\/b>Called add to investigate lights not working on level 2A following vehicle hitting fittingsFound MCB to circuit to be tripped and 2 broken fittings 1. Disconnected and made safe 5ft LED fitting on 2A ramp leading to exit 2. Disconnected and replaced broken emergency light fitting on level 2A by parent and child parking baysTest circuit and leave all lights working Checked all lights throughout car park and found additional six fittings not working quote for replacement to follow<\/p>

10\/10\/2025 15:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65832","activity_ticket_id":"60883","ticket_reference":"HDT61968","ticket_client":"2176","client_name":"OCS","ticket_title":"Leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2666","cs_address_2":"186 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JB","ticket_client_site":"2666","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"14\/10\/25","activity_end":"2025-10-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75211","activity_notes":"LeakThe leak is in Flat 3, access to the guttering which we think is the cause is via Flat 4. ","activity_timesheet":null,"ticket_notes_combined":"

10\/10\/2025 13:26 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 13:27 (carly)<\/b>Awaiting access confirmation.<\/p>

10\/10\/2025 15:30 (carly)<\/b>Access confirmed for Tuesday 14th October between 12-4pm.Tenant will be home to provide access.<\/p>

14\/10\/2025 09:21 (carly)<\/b>Tenant to provide access for Flat 3 and 4.<\/p>

15\/10\/2025 10:52 (carly)<\/b>Please use the management keys, although she might be in so please ring the bell and knock.<\/p>

15\/10\/2025 11:20 (carly)<\/b>Please collect keys from security.<\/p>

16\/10\/2025 17:14 (roy)<\/b>Tenant showed Nick a leak coming into the lounge\/bedroomAccess flat 4 and used aqua vac to clear gulley and used rods to pass under Dorma window.Flushed through and all draining ok<\/p>

17\/10\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65833","activity_ticket_id":"60884","ticket_reference":"HDT61969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb to be changed at 28 Lisle Street. Ground floor foyer area. Screw type.","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/25","activity_end":"2025-10-13 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75212","activity_notes":"Light bulb to be changed at 28 Lisle Street. Ground floor foyer area. Screw type.","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2025 10:08 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 10:09 (carly)<\/b>Alan is aware and will attend today.<\/p>

13\/10\/2025 10:59 (alan)<\/b>Replace blown lamp in common parts <\/p>

13\/10\/2025 12:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65834","activity_ticket_id":"60885","ticket_reference":"HDT61970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Black strips on the stairs.","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/25","activity_end":"2025-10-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75213","activity_notes":"Black strips on the stairs.Tenant reported that black rubber slip guards on the 3rd step in our building has come loose and is a trip hazard.Additionally, please check all the black strips on the stairs and repair if needed. ","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2025 11:01 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 11:09 (carly)<\/b>Roy is aware and will attend today.<\/p>

13\/10\/2025 15:42 (roy)<\/b>Restuck black strips x 4Checked all floors and all seems ok<\/p>

13\/10\/2025 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65835","activity_ticket_id":"60886","ticket_reference":"HDT61971","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat 1.1, 66A Shaftesbury - Electric heating -no hot water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/25","activity_end":"2025-10-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75214","activity_notes":"Flat 1.1, 66A Shaftesbury - Electric heating -no hot water","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2025 11:49 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 11:50 (carly)<\/b>Alan is aware and will attend today.<\/p>

13\/10\/2025 14:57 (alan)<\/b>Call out to investigate electric boiler not workingTested through and found main isolating switch to be faultyReplaced isolating switch tested and left working<\/p>

13\/10\/2025 16:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65836","activity_ticket_id":"60887","ticket_reference":"HDT61972","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replacement Light Bulbs x2 - Common Parts.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/10\/25","activity_end":"2025-10-13 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75215","activity_notes":"Replacement Light Bulbs x2 - Common Parts.","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2025 13:31 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 13:32 (carly)<\/b>Alan is aware and will attend today.<\/p>

13\/10\/2025 14:54 (alan)<\/b>Replace blown lamp in common parts <\/p>

13\/10\/2025 16:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65837","activity_ticket_id":"60888","ticket_reference":"HDT61973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door locks - URGENT","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/10\/25","activity_end":"2025-10-13 17:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75216","activity_notes":"Main door locks - URGENTTenant reported the latch has been ripped off from the inside.","activity_timesheet":"2","ticket_notes_combined":"

13\/10\/2025 15:06 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 16:14 (roy)<\/b>Refixed overhead door closure and adjusted<\/p>

13\/10\/2025 16:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65838","activity_ticket_id":"60754","ticket_reference":"HDT61839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/25","activity_end":"2025-11-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75217","activity_notes":"Reinstatement of shower screen and seal ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 14:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 19:14 (roy)<\/b>Booked for Monday not today<\/p>

29\/09\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 1st October at 7am.<\/p>

02\/10\/2025 15:11 (roy)<\/b>Early morning visit.Cut open ceiling hoping to see pipework but no joy.Need access into flat 1b 68 Shaftesbury <\/p>

02\/10\/2025 15:13 (roy)<\/b>Investigated leak into shop.Tested and can confirm it is coming from the shower trap or controls.Low level shower tray and needs removing.Quote required??<\/p>

22\/10\/2025 13:05 (jane)<\/b>Attending Thursday morning 23rd October to remove shower tray - access via keys <\/p>

23\/10\/2025 17:12 (roy)<\/b>Removed bottom course of tiles and broke out shower tray but leak is not underneath.Waste pippe is definitely leaking.following further test.More of the floor needs to come up.Going to try camera tomorrow <\/p>

24\/10\/2025 05:48 (michaelk)<\/b>Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor. 4hrs labour 205<\/p>

24\/10\/2025 09:56 (jane)<\/b>Engineer returning on Monday 27th October to continue with the repair <\/p>

28\/10\/2025 05:32 (michaelk)<\/b>Attended site to continue with the shower works. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with Anthony and Lillian and are going to continue re-running a new waste beneath the bathroom floor. 8hrs labour 405<\/p>

28\/10\/2025 11:48 (roy)<\/b>Used camera and following further cutting up floor under dishwasher and further measurements, leak under kitchen floor but between kitchen sink and elbow behind shower.Michael Keenan bringing Lee in to reroute pipework a cross bathroom floor and out wall<\/p>

29\/10\/2025 18:11 (roy)<\/b>Pick up materials from Leylands Marble shop and Topps Tiles<\/p>

30\/10\/2025 09:37 (michaelk)<\/b>Attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works. 8hrs labour, 2 x engineers.<\/p>

30\/10\/2025 09:39 (michaelk)<\/b>Lee has attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plynths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared, awaiting the tray delivery. 8hrs labour 405<\/p>

30\/10\/2025 11:04 (iain)<\/b>Clear and dispose of rubbish.<\/p>

30\/10\/2025 21:29 (michaelk)<\/b>Lee has attended site and taken delivery of the shower tray. The tray has been installed and set in on bonding, which will dry ready for tiling tomorrow. 8hrs labour 405<\/p>

01\/11\/2025 12:05 (roy)<\/b>Pick up tiles and adhesive <\/p>

03\/11\/2025 14:19 (travis)<\/b>Tiling works to shower cubicle and rubbish removal\/disposal.<\/p>

05\/11\/2025 05:27 (michaelk)<\/b>Attended site to complete the shower enclosure and to seal the whole area. 8hrs labour plus parts, total 455.08 ex vat.Note; there are some roof joints to complete, Lillian is aware that this hasn't been completed due to the roof condition\/rat problem.<\/p>

05\/11\/2025 15:57 (roy)<\/b>Assist Michael KeenanClear out flat<\/p>

07\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65839","activity_ticket_id":"60754","ticket_reference":"HDT61839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"14\/10\/25","activity_end":"2025-10-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75218","activity_notes":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2025 14:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 19:14 (roy)<\/b>Booked for Monday not today<\/p>

29\/09\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 1st October at 7am.<\/p>

02\/10\/2025 15:11 (roy)<\/b>Early morning visit.Cut open ceiling hoping to see pipework but no joy.Need access into flat 1b 68 Shaftesbury <\/p>

02\/10\/2025 15:13 (roy)<\/b>Investigated leak into shop.Tested and can confirm it is coming from the shower trap or controls.Low level shower tray and needs removing.Quote required??<\/p>

22\/10\/2025 13:05 (jane)<\/b>Attending Thursday morning 23rd October to remove shower tray - access via keys <\/p>

23\/10\/2025 17:12 (roy)<\/b>Removed bottom course of tiles and broke out shower tray but leak is not underneath.Waste pippe is definitely leaking.following further test.More of the floor needs to come up.Going to try camera tomorrow <\/p>

24\/10\/2025 05:48 (michaelk)<\/b>Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor. 4hrs labour 205<\/p>

24\/10\/2025 09:56 (jane)<\/b>Engineer returning on Monday 27th October to continue with the repair <\/p>

28\/10\/2025 05:32 (michaelk)<\/b>Attended site to continue with the shower works. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with Anthony and Lillian and are going to continue re-running a new waste beneath the bathroom floor. 8hrs labour 405<\/p>

28\/10\/2025 11:48 (roy)<\/b>Used camera and following further cutting up floor under dishwasher and further measurements, leak under kitchen floor but between kitchen sink and elbow behind shower.Michael Keenan bringing Lee in to reroute pipework a cross bathroom floor and out wall<\/p>

29\/10\/2025 18:11 (roy)<\/b>Pick up materials from Leylands Marble shop and Topps Tiles<\/p>

30\/10\/2025 09:37 (michaelk)<\/b>Attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works. 8hrs labour, 2 x engineers.<\/p>

30\/10\/2025 09:39 (michaelk)<\/b>Lee has attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plynths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared, awaiting the tray delivery. 8hrs labour 405<\/p>

30\/10\/2025 11:04 (iain)<\/b>Clear and dispose of rubbish.<\/p>

30\/10\/2025 21:29 (michaelk)<\/b>Lee has attended site and taken delivery of the shower tray. The tray has been installed and set in on bonding, which will dry ready for tiling tomorrow. 8hrs labour 405<\/p>

01\/11\/2025 12:05 (roy)<\/b>Pick up tiles and adhesive <\/p>

03\/11\/2025 14:19 (travis)<\/b>Tiling works to shower cubicle and rubbish removal\/disposal.<\/p>

05\/11\/2025 05:27 (michaelk)<\/b>Attended site to complete the shower enclosure and to seal the whole area. 8hrs labour plus parts, total 455.08 ex vat.Note; there are some roof joints to complete, Lillian is aware that this hasn't been completed due to the roof condition\/rat problem.<\/p>

05\/11\/2025 15:57 (roy)<\/b>Assist Michael KeenanClear out flat<\/p>

07\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65840","activity_ticket_id":"60889","ticket_reference":"HDT61974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulbs required.","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/25","activity_end":"2025-10-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75219","activity_notes":"Light bulbs required.Two light bulb replacements at 94 SA - inside entrance & 1st floor landing area.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 09:34 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 15:53 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

15\/10\/2025 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65841","activity_ticket_id":"60753","ticket_reference":"HDT61838","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17170 - Window repairs ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/25","activity_end":"2025-10-20 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75220","activity_notes":"Window repairs ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 13:07 (jane)<\/b>Attending site to remove window to take to joinery shop, client advised either Thursday or Friday this week<\/p>

25\/09\/2025 11:27 (jane)<\/b>To remove window on 1st October - keys for access <\/p>

01\/10\/2025 14:51 (travis)<\/b>Window replacement works.<\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

16\/10\/2025 16:27 (travis)<\/b>Window frame and window works.<\/p>

20\/10\/2025 11:03 (jane)<\/b>Decoration completed, engineer returning today to refit the secondary glazing and seal the exterior <\/p>

20\/10\/2025 14:11 (travis)<\/b>Attended and sealed around new window frame externally,Refitted secondary glazing and refitted blind.<\/p>

20\/10\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65842","activity_ticket_id":"60720","ticket_reference":"HDT61805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To locate a water stopcock for the flats ","ticket_address_1":"44b Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/10\/25","activity_end":"2025-10-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75221","activity_notes":"To locate a water stopcock for the flats Would Alan be able to help us tracking a stopcock for the flats at 44B Floral Street. The isolation valve in the flat is sealed, hence we need to find the water supply stopcock. It might be located in the riser cupboard, on the street or even in the basement in the Busaba restaurant.I believe Alans knowledge of the site would be useful for this task","activity_timesheet":"2","ticket_notes_combined":"

18\/09\/2025 15:20 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 08:51 (michaelk)<\/b>Attended site to investigate the mains water isolation position, feeding the 3rd floor flats. The isolation points for 44b offices was clearly found and confirmed inside the gas meter cupboard, with the meter locations in the street. We attempted to trace down the pipework from the flats and did find riser cupboards located on the 3rd floor stairwell, however these pipes weren't labelled. These pipes could potentially be the three gas and water supplies feeding the flats, as i believe flats 1 and 2 are linked. I waited for the ground floor restaurant to be occupied and attended their basement kitchens to look for any valves. We did find a mains water supply feeding their hot water plant, however the pipework was fed through a wall with no valves or branches. In the street there is a large manhole cover, that could house a valve but I would imagine that it would isolate all of the water to the restaurant and flats. Note; if we could access the flats, I potentially could pinpoint the correct pipes running through the 3rd floor risers.3hrs labour 155<\/p>

01\/10\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2025 13:05 (carly)<\/b>Tenant will be able to provide on 15 or 16 October from 9:00.<\/p>

14\/10\/2025 10:01 (carly)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2025 10:03 (carly)<\/b>Confirmed for Wednesday 15th October 1pm, tenant to provide access.<\/p>

20\/10\/2025 08:52 (michaelk)<\/b>Attended site to gain access into the flats to identify the mains supply pipework. I went upto the tanks on the roof and could see the mains supply, which I then tracked to the flats kitchen. The galvanised mains supply ran behind the lift shaft on the 3rd floor and could be seen in the common parts. There appears to be no isolation to separate the mains kitchen supply( flat) from the mains tank supply(roof).Note; now we have some idea where the mains supply runs from, we could attempt to trace it again through the basement kitchen, to try to find an isolation point.2hrs labour 105<\/p>

20\/10\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65843","activity_ticket_id":"60873","ticket_reference":"HDT61958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ongoing leak issue.","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/25","activity_end":"2025-11-03 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75222","activity_notes":"Ongoing leak issue.Please arrange for an engineer to meet Metcor drainage team on site on Monday, 13th at 8am.Reddans to attend at the same time to open up the wall to allow us access to the pump unit .","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2025 10:07 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 13:37 (carly)<\/b>This has now been moved to 9am as per Lilian.<\/p>

13\/10\/2025 15:41 (roy)<\/b>Remove toiletOpen up tiled wall for metco to access saniflow<\/p>

16\/10\/2025 11:53 (jane)<\/b>Requested for Friday 17th October at 10am Additional works required as below : can you please arrange for Roy to cover up the expose wall temporary until we receive landlord approval to proceed. Roy removed the wall tiles for Metcor to carry out works on Monday but this will be on hold till next week<\/p>

16\/10\/2025 14:01 (jane)<\/b>Confirmed for 10am on Friday 17th October - Tenant can provide access <\/p>

21\/10\/2025 11:06 (roy)<\/b>Returned and used protective covering to fill large hole and protect floor<\/p>

27\/10\/2025 09:56 (carly)<\/b>Engineer to attend on the 3rd Nov to remove more wall tiles as attached.Black outlined, yellow X to be removed for Metcor to carry out further works.<\/p>

04\/11\/2025 08:22 (roy)<\/b>Removed tiles and board for contractor to access macerator <\/p>

04\/11\/2025 16:56 (jane)<\/b>Sent an email to client asking if any further works are required <\/p>

05\/11\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65844","activity_ticket_id":"60890","ticket_reference":"HDT61975","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lightbulb required.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/25","activity_end":"2025-10-16 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75223","activity_notes":"Lightbulb required.Light bulb replacement in flat 1 .","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 10:17 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 10:30 (carly)<\/b>Access requested for Thursday 16th October pm.<\/p>

17\/10\/2025 14:57 (alan)<\/b>Replace blown lamps in common parts <\/p>

17\/10\/2025 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65845","activity_ticket_id":"60891","ticket_reference":"HDT61976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb required.","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/25","activity_end":"2025-10-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75224","activity_notes":"Light bulb required.a light bulb replacement by flat 2 please.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 10:47 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 15:54 (alan)<\/b>Replace blown lamps in common parts <\/p>

15\/10\/2025 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65846","activity_ticket_id":"60892","ticket_reference":"HDT61977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire extinguisher","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/10\/25","activity_end":"2025-10-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75225","activity_notes":"Fire extinguisherfire extinguisher to be refixed to the wall on first floor.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 11:15 (System)<\/b>Ticket Created<\/p>

16\/10\/2025 17:11 (roy)<\/b>Refixed fire extinguisher <\/p>

17\/10\/2025 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65847","activity_ticket_id":"60893","ticket_reference":"HDT61978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17214 - Full redecoration ","ticket_address_1":"Flat 6a Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"29\/10\/25","activity_end":"2025-10-31 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75226","activity_notes":"Full redecoration ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 11:54 (carly)<\/b>Awaiting confirmation from Christian when the works can start.<\/p>

23\/10\/2025 13:48 (jane)<\/b>Requested access from 29th October <\/p>

28\/10\/2025 13:55 (jane)<\/b>Confirmed for 29th October - access via keys <\/p>

07\/11\/2025 09:39 (jack)<\/b>Done<\/p>

07\/11\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65848","activity_ticket_id":"60894","ticket_reference":"HDT61979","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Dishwasher issue.","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/10\/25","activity_end":"2025-10-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75227","activity_notes":"Dishwasher issue.","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2025 11:28 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 14:00 (jane)<\/b>Requested access for Friday 17th October <\/p>

14\/10\/2025 15:45 (jane)<\/b>Client would like another date, we have advised any day next week, waiting to hear back <\/p>

16\/10\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65849","activity_ticket_id":"60635","ticket_reference":"HDT61720","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2nd floor common area, unblock toilet & investigate toilet door not closing","ticket_address_1":"2nd Floor","ticket_address_2":"83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"2nd Floor","cs_id":"3055","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"14\/11\/25","activity_end":"2025-11-14 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75228","activity_notes":"Eased, adjusted, planed down 2nd floor toilet door and frame. Jack, door and frame need making good please, if you can colour match, thanks ","activity_timesheet":"2","ticket_notes_combined":"

03\/09\/2025 13:25 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 16:20 (iain)<\/b>Toilet checked and flush adjusted. To return to plane door\/frame.<\/p>

04\/09\/2025 16:30 (iain)<\/b>Eased, adjusted, planed down 2nd floor toilet door and frame. Made good.<\/p>

04\/09\/2025 16:31 (iain)<\/b>(2nd Floor 83-84 Long Acre) Waiting for details of paint colour for top coat.<\/p>

10\/09\/2025 10:34 (jane)<\/b>Chased Randall again for the paint colour<\/p>

23\/09\/2025 10:15 (jane)<\/b>Chasing Randall again for colour of door frame <\/p>

25\/11\/2025 16:10 (jack)<\/b>Done 90<\/p>

26\/11\/2025 12:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65850","activity_ticket_id":"60895","ticket_reference":"HDT61980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"499","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"499","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75229","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 11:58 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 12:00 (carly)<\/b>Confirmed for Monday 17th November -A manager will give access to the apartments, but please ask the contractor to phone 30mins prior to arrival on: 0330 0240 102.<\/p>

17\/11\/2025 09:35 (carly)<\/b>Informed the apartment manager we will need to rearrange and would come straight back to them with a date.<\/p>

17\/11\/2025 10:47 (carly)<\/b>Access now requested for Tuesday 18th November.<\/p>

17\/11\/2025 14:48 (carly)<\/b>Follow up email sent requesting access for Tuesday 18th November.<\/p>

18\/11\/2025 11:14 (carly)<\/b>Access now requested Thursday 20th November.<\/p>

19\/11\/2025 08:59 (carly)<\/b>Confirmed for Thursday 20th November.<\/p>

21\/11\/2025 08:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/11\/2025 08:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65851","activity_ticket_id":"60896","ticket_reference":"HDT61981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 2","cs_id":"500","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75230","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 12:01 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 12:03 (carly)<\/b>Confirmed for Monday 17th November -A manager will give access to the apartments, but please ask the contractor to phone 30mins prior to arrival on: 0330 0240 102<\/p>

17\/11\/2025 09:39 (carly)<\/b>Informed the apartment manager we will need to rearrange and would come straight back to them with a date.<\/p>

17\/11\/2025 10:47 (carly)<\/b>Access now requested for Tuesday 18th November.<\/p>

17\/11\/2025 14:49 (carly)<\/b>Follow up email sent requesting access for Tuesday 18th November.<\/p>

18\/11\/2025 11:13 (carly)<\/b>Access now requested Thursday 20th November.<\/p>

19\/11\/2025 08:58 (carly)<\/b>Confirmed for Thursday 20th November.<\/p>

21\/11\/2025 08:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/11\/2025 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65852","activity_ticket_id":"60897","ticket_reference":"HDT61982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"57","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75231","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 12:06 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 12:08 (carly)<\/b>Confirmed for Monday 17th November.A manager will give access to the apartments, but please ask the contractor to phone 30mins prior to arrival on: 0330 0240 102<\/p>

17\/11\/2025 09:39 (carly)<\/b>Informed the apartment manager we will need to rearrange and would come straight back to them with a date.<\/p>

17\/11\/2025 10:47 (carly)<\/b>Access now requested for Tuesday 18th November.<\/p>

17\/11\/2025 14:52 (carly)<\/b>Follow up email sent requesting access for Tuesday 18th November.<\/p>

18\/11\/2025 11:14 (carly)<\/b>Access now requested Thursday 20th November.<\/p>

19\/11\/2025 08:58 (carly)<\/b>Confirmed for Thursday 20th November.<\/p>

21\/11\/2025 08:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/11\/2025 08:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65853","activity_ticket_id":"60898","ticket_reference":"HDT61983","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 15th and Thursday 16th October ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"15\/10\/25","activity_end":"2025-10-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75232","activity_notes":"Handyman Services for Wednesday 15th and Thursday 16th October ","activity_timesheet":null,"ticket_notes_combined":"

14\/10\/2025 13:33 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65854","activity_ticket_id":"60899","ticket_reference":"HDT61984","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water or heating at 2nd Floor Flat 1, second floor, 4 Gerrard street - Keys for access ","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/10\/25","activity_end":"2025-10-14 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75233","activity_notes":"No hot water or heating at 2nd Floor Flat 1, second floor, 4 Gerrard street - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 13:52 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 21:10 (michaelk)<\/b>Attended site to investigate heating and hot water callout. Found the system pressure low, probably being caused by the aav leaking. Closed the vent, re-pressurised the heating and expansion vessel and vented. Left the boiler running but the aav needs replacing. Quoted the repair. 2hrs labour 105<\/p>

15\/10\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65855","activity_ticket_id":"60900","ticket_reference":"HDT61985","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Works following removal of intercom systems to 4No defective areas ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/10\/25","activity_end":"2025-10-18 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75234","activity_notes":"Works following removal of intercom systems to 4No defective areas ","activity_timesheet":"2","ticket_notes_combined":"

14\/10\/2025 16:11 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 16:12 (jane)<\/b>Works commencing weekend of 18th October <\/p>

26\/10\/2025 17:57 (jack)<\/b>Done 210<\/p>

27\/10\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65856","activity_ticket_id":"60901","ticket_reference":"HDT61986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17220 - Repairs to lead flashing - Access through Flat 3 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"24 Wardour Street ","cs_id":"1162","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"1162","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/25","activity_end":"2025-10-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75235","activity_notes":"Repairs to lead flashing","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 13:46 (jane)<\/b>Requested for Friday morning 17th October <\/p>

16\/10\/2025 15:01 (jane)<\/b>Re-scheduling for Tuesday morning 21st October as access is required into Flat 3 to get to the roof area, Lilian arranging <\/p>

16\/10\/2025 15:29 (jane)<\/b>Client has requested for Monday 27th October - awaiting access <\/p>

24\/10\/2025 11:02 (jane)<\/b>Chased client for confirmation of Monday 27th October <\/p>

24\/10\/2025 12:33 (carly)<\/b>Access confirmed for Monday 27th October.Please proceed with the works on Monday morning. Our Front of House team has been copied into this email and will notify you if there are any changes over the weekend.<\/p>

27\/10\/2025 10:29 (travis)<\/b>Leading flashing reinstated with lead fillets and cement.<\/p>

27\/10\/2025 10:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65857","activity_ticket_id":"60902","ticket_reference":"HDT61987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17218 - Full redecoration ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/10\/25","activity_end":"2025-10-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75236","activity_notes":"Full redecoration","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 10:24 (carly)<\/b>Jack is aware.<\/p>

26\/10\/2025 17:58 (jack)<\/b>Done<\/p>

27\/10\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65858","activity_ticket_id":"60903","ticket_reference":"HDT61988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/25","activity_end":"2025-10-31 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75237","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

21\/10\/2025 08:33 (alan)<\/b>ITCs Order parts <\/p>

21\/10\/2025 10:59 (michaelk)<\/b>Completed heating ITC. The wireless controls have been quoted for replacement. 2hrs labour 105<\/p>

21\/10\/2025 16:00 (iain)<\/b>ITC'S.<\/p>

22\/10\/2025 10:56 (alan)<\/b>Replace extractor fans in both bathroom <\/p>

22\/10\/2025 16:19 (iain)<\/b>ITC'S.<\/p>

27\/10\/2025 12:50 (jack)<\/b>Done 240<\/p>

30\/10\/2025 09:29 (michaelk)<\/b>Attended site to replace the leaking, thermostatic shower cartridge. Commissioned on completion. 2hrs labour plus parts, total 193.78 ex vat.<\/p>

30\/10\/2025 10:22 (alan)<\/b>Return to site 1. Replace faulty LED down lighter in bathroom 2. Replace blown lamps in main room3. Install new LED lights under kitchen cabinets <\/p>

30\/10\/2025 10:59 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 15:49 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65859","activity_ticket_id":"60903","ticket_reference":"HDT61988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/25","activity_end":"2025-10-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75238","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

21\/10\/2025 08:33 (alan)<\/b>ITCs Order parts <\/p>

21\/10\/2025 10:59 (michaelk)<\/b>Completed heating ITC. The wireless controls have been quoted for replacement. 2hrs labour 105<\/p>

21\/10\/2025 16:00 (iain)<\/b>ITC'S.<\/p>

22\/10\/2025 10:56 (alan)<\/b>Replace extractor fans in both bathroom <\/p>

22\/10\/2025 16:19 (iain)<\/b>ITC'S.<\/p>

27\/10\/2025 12:50 (jack)<\/b>Done 240<\/p>

30\/10\/2025 09:29 (michaelk)<\/b>Attended site to replace the leaking, thermostatic shower cartridge. Commissioned on completion. 2hrs labour plus parts, total 193.78 ex vat.<\/p>

30\/10\/2025 10:22 (alan)<\/b>Return to site 1. Replace faulty LED down lighter in bathroom 2. Replace blown lamps in main room3. Install new LED lights under kitchen cabinets <\/p>

30\/10\/2025 10:59 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 15:49 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65860","activity_ticket_id":"60903","ticket_reference":"HDT61988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/25","activity_end":"2025-10-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75239","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

21\/10\/2025 08:33 (alan)<\/b>ITCs Order parts <\/p>

21\/10\/2025 10:59 (michaelk)<\/b>Completed heating ITC. The wireless controls have been quoted for replacement. 2hrs labour 105<\/p>

21\/10\/2025 16:00 (iain)<\/b>ITC'S.<\/p>

22\/10\/2025 10:56 (alan)<\/b>Replace extractor fans in both bathroom <\/p>

22\/10\/2025 16:19 (iain)<\/b>ITC'S.<\/p>

27\/10\/2025 12:50 (jack)<\/b>Done 240<\/p>

30\/10\/2025 09:29 (michaelk)<\/b>Attended site to replace the leaking, thermostatic shower cartridge. Commissioned on completion. 2hrs labour plus parts, total 193.78 ex vat.<\/p>

30\/10\/2025 10:22 (alan)<\/b>Return to site 1. Replace faulty LED down lighter in bathroom 2. Replace blown lamps in main room3. Install new LED lights under kitchen cabinets <\/p>

30\/10\/2025 10:59 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 15:49 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65861","activity_ticket_id":"60875","ticket_reference":"HDT61960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported issues","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"15\/10\/25","activity_end":"2025-10-15 13:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75240","activity_notes":"Reported issues.Faulty Fridge door seal needs replacing.Faulty Shower door seal ","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 10:17 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 10:18 (carly)<\/b>Access requested Friday 10th October at 9am.<\/p>

09\/10\/2025 15:31 (carly)<\/b>Follow up email sent requesting access tomorrow Friday 10th October.<\/p>

09\/10\/2025 15:54 (carly)<\/b>Confirmed for Friday 10th October.Tenant can provide access.<\/p>

13\/10\/2025 15:39 (carly)<\/b>Access now requested for Tuesday 14th October at 9am.<\/p>

13\/10\/2025 16:04 (carly)<\/b>Access confirmed, tenant will be home.<\/p>

14\/10\/2025 15:08 (roy)<\/b>Blown tiles removed to allow to dryReturning tomorrow to remove shower door and lift up rail to secure bracket.Refix door and retile<\/p>

15\/10\/2025 14:53 (iain)<\/b>Assisted Roy with shower cubicle works.<\/p>

15\/10\/2025 15:46 (jane)<\/b>Ordering a new fridge door seal and lower door shelf with Repair Aid <\/p>

27\/10\/2025 11:52 (carly)<\/b>Access requested for Wednesday 29th October at 12pm.<\/p>

28\/10\/2025 09:54 (carly)<\/b>Access now requested for Friday 31st October.<\/p>

28\/10\/2025 13:20 (jane)<\/b>Confirmed for Friday 31st October from 10am - Tenant to provide access <\/p>

31\/10\/2025 13:21 (roy)<\/b>Fit new door seal and replace large milk container <\/p>

31\/10\/2025 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65862","activity_ticket_id":"60883","ticket_reference":"HDT61968","ticket_client":"2176","client_name":"OCS","ticket_title":"Leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"2666","cs_address_2":"186 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JB","ticket_client_site":"2666","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/10\/25","activity_end":"2025-10-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75241","activity_notes":"LeakThe leak is in Flat 3, access to the guttering which we think is the cause is via Flat 4. ","activity_timesheet":"2","ticket_notes_combined":"

10\/10\/2025 13:26 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 13:27 (carly)<\/b>Awaiting access confirmation.<\/p>

10\/10\/2025 15:30 (carly)<\/b>Access confirmed for Tuesday 14th October between 12-4pm.Tenant will be home to provide access.<\/p>

14\/10\/2025 09:21 (carly)<\/b>Tenant to provide access for Flat 3 and 4.<\/p>

15\/10\/2025 10:52 (carly)<\/b>Please use the management keys, although she might be in so please ring the bell and knock.<\/p>

15\/10\/2025 11:20 (carly)<\/b>Please collect keys from security.<\/p>

16\/10\/2025 17:14 (roy)<\/b>Tenant showed Nick a leak coming into the lounge\/bedroomAccess flat 4 and used aqua vac to clear gulley and used rods to pass under Dorma window.Flushed through and all draining ok<\/p>

17\/10\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65863","activity_ticket_id":"60904","ticket_reference":"HDT61989","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17224 - To replace part to boiler","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/25","activity_end":"2025-10-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75242","activity_notes":"To replace part to boiler ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 11:00 (carly)<\/b>Access requested Thursday 23rd October 9am.<\/p>

22\/10\/2025 11:36 (carly)<\/b>Follow up email sent requesting access.<\/p>

22\/10\/2025 12:27 (carly)<\/b>Access requested Thursday 23rd October 1pm.<\/p>

22\/10\/2025 12:40 (carly)<\/b>Confirmed - Please collect keys.<\/p>

24\/10\/2025 05:44 (michaelk)<\/b>Attended site to carry out the quoted boiler repair. Replaced the pump aav and carried out a venting cycle. Left in full working order. 171.31 ex vat.<\/p>

24\/10\/2025 09:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65864","activity_ticket_id":"60905","ticket_reference":"HDT61990","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/25","activity_end":"2025-11-07 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75243","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 11:06 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 11:09 (carly)<\/b>Access requested Monday 3rd November at 9am.<\/p>

15\/10\/2025 11:28 (carly)<\/b>Confirmed for Monday 3rd November, please use keys for access.<\/p>

07\/11\/2025 13:58 (jane)<\/b>Current cert expires on 19th November <\/p>

10\/11\/2025 07:31 (michaelk)<\/b>Completed boiler inspection, 2hrs labour 105<\/p>

11\/11\/2025 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65865","activity_ticket_id":"60906","ticket_reference":"HDT61991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/25","activity_end":"2025-10-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75244","activity_notes":"Various WorksHinge missing on kitchen cupboardRepair inside of kitchen door (broken) and mark.Grout repairs to tiles in kitchen.Peep hole to door blocked.Fuse box cover hanging down.Can they have strip lights under kitchen cupboard.","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 11:34 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 11:36 (carly)<\/b>Tenant home all day to provide access.<\/p>

16\/10\/2025 15:39 (iain)<\/b>Repairs to blind cords, wardrobe hinges and spy glass. Cleaned kitchen splashback tile grout. Section of wardrobe plinth is damaged, will source, cut to size and return to fit.<\/p>

17\/10\/2025 11:31 (alan)<\/b>Fixed fuse box cover and quote for kitchen cupboard lights <\/p>

21\/10\/2025 16:00 (iain)<\/b>Wardrobe plinth.<\/p>

21\/10\/2025 16:25 (jane)<\/b>Confirmed for Wednesday morning 22nd October at 9am - tenant can provide access <\/p>

22\/10\/2025 11:15 (iain)<\/b>Replace wardrobe plinth.<\/p>

22\/10\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65866","activity_ticket_id":"60907","ticket_reference":"HDT61992","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping - ground floor","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/25","activity_end":"2025-10-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75245","activity_notes":"Fire stopping - ground floor.Could you please put fire stopped around the fire alarm panels. It is located on the ground floor next to the main entrance in the cupboard. Recommendation: Arrange for the gaps located in the cupboard housing the fire alarm panel, to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only, mineral fibre insulation to plug gaps around pipes (max 25mm).","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 11:38 (System)<\/b>Ticket Created<\/p>

16\/10\/2025 15:34 (iain)<\/b>Fire stopping ground floor riser cupboard.<\/p>

16\/10\/2025 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65867","activity_ticket_id":"60908","ticket_reference":"HDT61993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Jin Li\tUnit 15, 16-18 Newport Place - Central Cross door fault","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"16\/10\/25","activity_end":"2025-10-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75246","activity_notes":"Jin LiUnit 15, 16-18 Newport Place - Central Cross door fault.Front door was not closing properly","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 11:43 (System)<\/b>Ticket Created<\/p>

16\/10\/2025 15:33 (iain)<\/b>Floor door closer doesn't seem to be doing anything. I did have a look but any adjustment wasn't possible. Suggest Twentytwenty have a look.<\/p>

19\/10\/2025 13:35 (jane)<\/b>Attending on Monday 20th October <\/p>

22\/10\/2025 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65868","activity_ticket_id":"60909","ticket_reference":"HDT61994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher Error code E15.","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"17\/10\/25","activity_end":"2025-10-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75247","activity_notes":"Dishwasher Error code E15.","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2025 11:47 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 14:59 (jane)<\/b>Confirmed for Friday 17th October between 12 and 6pm - Tenant home for access <\/p>

17\/10\/2025 09:31 (jane)<\/b>(Ticket Closed)<\/p>

21\/10\/2025 13:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/10\/2025 13:49 (jane)<\/b>Dishwasher not working, waiting on a date from Repair Aid <\/p>

21\/10\/2025 15:54 (jane)<\/b>Confirmed for Friday between 12 and 6pm, awaiting access details <\/p>

21\/10\/2025 15:55 (jane)<\/b>Confirmed for Friday between 12 and 6pm, tenant will provide access <\/p>

27\/10\/2025 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65869","activity_ticket_id":"60910","ticket_reference":"HDT61995","ticket_client":"2176","client_name":"OCS","ticket_title":"MDR\/JH\/17222 - Flat roof repairs","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 18 Monmouth Street","cs_id":"3189","cs_address_2":"Seven Dials","cs_town":"London","cs_postcode":"WC2H 9HB","ticket_client_site":"3189","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/25","activity_end":"2025-11-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75248","activity_notes":"Flat roof repairs","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 13:43 (jane)<\/b>Requested access for Friday 17th October at 9am <\/p>

16\/10\/2025 13:39 (jane)<\/b>Confirmed for Monday morning 20th October <\/p>

16\/10\/2025 14:02 (jane)<\/b>Confirmed for Monday morning 20th October at 9am - Kevin from OCS will provide access - if you meet him outside <\/p>

20\/10\/2025 09:30 (jane)<\/b>Client has proposed the works due to heavy rain today, we have suggested Friday 24th October as that looks the best day <\/p>

23\/10\/2025 14:03 (jane)<\/b>Client requested further dates, proposed Thursday 30th October or Friday 31st October <\/p>

29\/10\/2025 13:08 (jane)<\/b>Still no access, have requested for Thursday 6th November at 9am <\/p>

30\/10\/2025 09:51 (jane)<\/b>The leaseholder will give access on Thursday 6th November from 9:00am - They will need to leave by midday <\/p>

06\/11\/2025 12:13 (roy)<\/b>Carried out repairs on roof.Least flashing knocked back into place and cleamed and resealed<\/p>

06\/11\/2025 12:24 (travis)<\/b>Reinstatement of lead flashing and sealant works to roof dividing wall.<\/p>

06\/11\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65870","activity_ticket_id":"60910","ticket_reference":"HDT61995","ticket_client":"2176","client_name":"OCS","ticket_title":"MDR\/JH\/17222 - Flat roof repairs","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 18 Monmouth Street","cs_id":"3189","cs_address_2":"Seven Dials","cs_town":"London","cs_postcode":"WC2H 9HB","ticket_client_site":"3189","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/25","activity_end":"2025-11-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75249","activity_notes":"Flat roof repairs","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 13:43 (jane)<\/b>Requested access for Friday 17th October at 9am <\/p>

16\/10\/2025 13:39 (jane)<\/b>Confirmed for Monday morning 20th October <\/p>

16\/10\/2025 14:02 (jane)<\/b>Confirmed for Monday morning 20th October at 9am - Kevin from OCS will provide access - if you meet him outside <\/p>

20\/10\/2025 09:30 (jane)<\/b>Client has proposed the works due to heavy rain today, we have suggested Friday 24th October as that looks the best day <\/p>

23\/10\/2025 14:03 (jane)<\/b>Client requested further dates, proposed Thursday 30th October or Friday 31st October <\/p>

29\/10\/2025 13:08 (jane)<\/b>Still no access, have requested for Thursday 6th November at 9am <\/p>

30\/10\/2025 09:51 (jane)<\/b>The leaseholder will give access on Thursday 6th November from 9:00am - They will need to leave by midday <\/p>

06\/11\/2025 12:13 (roy)<\/b>Carried out repairs on roof.Least flashing knocked back into place and cleamed and resealed<\/p>

06\/11\/2025 12:24 (travis)<\/b>Reinstatement of lead flashing and sealant works to roof dividing wall.<\/p>

06\/11\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65871","activity_ticket_id":"60753","ticket_reference":"HDT61838","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17170 - Window repairs ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/10\/25","activity_end":"2025-10-16 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75250","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

24\/09\/2025 13:07 (jane)<\/b>Attending site to remove window to take to joinery shop, client advised either Thursday or Friday this week<\/p>

25\/09\/2025 11:27 (jane)<\/b>To remove window on 1st October - keys for access <\/p>

01\/10\/2025 14:51 (travis)<\/b>Window replacement works.<\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

09\/10\/2025 14:08 (travis)<\/b>Window repair <\/p>

16\/10\/2025 16:27 (travis)<\/b>Window frame and window works.<\/p>

20\/10\/2025 11:03 (jane)<\/b>Decoration completed, engineer returning today to refit the secondary glazing and seal the exterior <\/p>

20\/10\/2025 14:11 (travis)<\/b>Attended and sealed around new window frame externally,Refitted secondary glazing and refitted blind.<\/p>

20\/10\/2025 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65872","activity_ticket_id":"60911","ticket_reference":"HDT61996","ticket_client":"2187","client_name":"Stanfords","ticket_title":"3rd Floor - Electrical Issues ","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/25","activity_end":"2025-10-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75251","activity_notes":"3rd Floor - Electrical Issues In the past few days 2 strange things have occurred that might be related. The below sink water heater in our kitchen has stopped working and our 5 a\/c and heating thermostats have stopped working.I have made sure the fuses had not tripped and they had not.","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 16:01 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 16:02 (jane)<\/b>Advised client we are attending on Thursday 16th October <\/p>

17\/10\/2025 14:56 (alan)<\/b>Investigate no power to water heater and ACOn testing found circuits in distribution board to be turned offReset circuit test and leave working <\/p>

17\/10\/2025 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65873","activity_ticket_id":"60912","ticket_reference":"HDT61997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17210 - Replacement recycling compartment and new shower head holder ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/25","activity_end":"2025-10-30 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75252","activity_notes":"Replacement recycling compartment and new shower head holder ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 14:36 (jane)<\/b>Four compartment recycler on order and shower head holder - 2\/3 day lead-time <\/p>

27\/10\/2025 09:17 (carly)<\/b>Access requested Thursday 30th October at 9am.<\/p>

27\/10\/2025 10:56 (carly)<\/b>Access confirmed for Thursday 30th October.Tenant will be home.<\/p>

30\/10\/2025 10:57 (iain)<\/b>Replacement bin cupboard parts.Replacement shower head holder.<\/p>

30\/10\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65874","activity_ticket_id":"60913","ticket_reference":"HDT61998","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17205 - Redecoration works ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"22\/10\/25","activity_end":"2025-10-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75253","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 11:18 (jane)<\/b>Emailed client to ask when the tenants would like these redec works completed <\/p>

20\/10\/2025 11:47 (jane)<\/b>Please could this job be booked in this week as the tenant is off from:The 22nd to 29th this month.<\/p>

20\/10\/2025 14:11 (jane)<\/b>Advised client we are starting works on 22nd October <\/p>

26\/10\/2025 17:59 (jack)<\/b>Done<\/p>

27\/10\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65875","activity_ticket_id":"60906","ticket_reference":"HDT61991","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Works","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/25","activity_end":"2025-10-16 09:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75254","activity_notes":"Various WorksFuse box cover hanging down.Can they have strip lights under kitchen cupboard.","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 11:34 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 11:36 (carly)<\/b>Tenant home all day to provide access.<\/p>

16\/10\/2025 15:39 (iain)<\/b>Repairs to blind cords, wardrobe hinges and spy glass. Cleaned kitchen splashback tile grout. Section of wardrobe plinth is damaged, will source, cut to size and return to fit.<\/p>

17\/10\/2025 11:31 (alan)<\/b>Fixed fuse box cover and quote for kitchen cupboard lights <\/p>

21\/10\/2025 16:00 (iain)<\/b>Wardrobe plinth.<\/p>

21\/10\/2025 16:25 (jane)<\/b>Confirmed for Wednesday morning 22nd October at 9am - tenant can provide access <\/p>

22\/10\/2025 11:15 (iain)<\/b>Replace wardrobe plinth.<\/p>

22\/10\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65876","activity_ticket_id":"60914","ticket_reference":"HDT61999","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Circuit to immersion heater tripping out ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/10\/25","activity_end":"2025-10-16 12:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75255","activity_notes":"Circuit to immersion heater tripping out ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 10:17 (System)<\/b>Ticket Created<\/p>

16\/10\/2025 10:18 (jane)<\/b>Attending today, property vacant <\/p>

20\/10\/2025 09:05 (michaelk)<\/b>Attended site to draindown the cylinder and to fit a replacement immersion heater. Completed the work, tested and left in full working order. 4hrs labour plus parts, total 302 ex vat.<\/p>

20\/10\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65877","activity_ticket_id":"60915","ticket_reference":"HDT62000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out the monthly meter reads - October ","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/25","activity_end":"2025-10-31 22:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75256","activity_notes":"To carry out the monthly meter reads - October ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 08:33 (alan)<\/b>Meter readings <\/p>

22\/10\/2025 10:51 (alan)<\/b>Meter readings <\/p>

31\/10\/2025 15:11 (alan)<\/b>Meter readings <\/p>

31\/10\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65878","activity_ticket_id":"60916","ticket_reference":"HDT62001","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light bulb to be replace at 1 H&d Yard Ground floor entrance foyer area.","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/25","activity_end":"2025-10-16 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75257","activity_notes":"Light bulb to be replace at 1 H&d Yard Ground floor entrance foyer area.","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 10:57 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 14:58 (alan)<\/b>Replace blown lamps in common parts <\/p>

17\/10\/2025 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65879","activity_ticket_id":"60917","ticket_reference":"HDT62002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could I raise a job for 2 x light bulbs at 10 H&D Yard. One is on top of staircase - just before you get to the very top. Other is on stairwell just before flats 1&2.","ticket_address_1":"10 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"10 Horse & Dolphin Yard","cs_id":"1036","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/10\/25","activity_end":"2025-10-16 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75258","activity_notes":"Could I raise a job for 2 x light bulbs at 10 H&D Yard. One is on top of staircase - just before you get to the very top. Other is on stairwell just before flats 1&2.","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 11:01 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 15:02 (alan)<\/b>Replace 5 blown lamps to wall lights in common parts and replace blown lamp in high level entrance light <\/p>

17\/10\/2025 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65881","activity_ticket_id":"60918","ticket_reference":"HDT62003","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17233 - Replacement wireless controller ","ticket_address_1":"Flat 18","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 18","cs_id":"91","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"91","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/25","activity_end":"2025-11-28 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75260","activity_notes":"Replacement wireless controller ","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 14:26 (carly)<\/b>Mike K is aware, parts on order. He will let us know when they arrive.<\/p>

27\/11\/2025 09:33 (carly)<\/b>Access requested Friday 28th November pm.<\/p>

28\/11\/2025 09:36 (carly)<\/b>Confirmed, please use keys for access but knock first.Can you also please switch the fuse back on for the oven.<\/p>

01\/12\/2025 06:59 (michaelk)<\/b>Attended site to carry out quoted work. Replaced the wireless heating thermostat. 179.99 ex vat.<\/p>

01\/12\/2025 07:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65882","activity_ticket_id":"60919","ticket_reference":"HDT62004","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/17221 - List of Maintenance works","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"14\/11\/25","activity_end":"2025-11-14 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75261","activity_notes":"List of Maintenance works","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 11:18 (jane)<\/b>Client still waiting for the table to arrive, will let us know when they want the works booked in <\/p>

31\/10\/2025 14:53 (jane)<\/b>Client has provisionally booked for Friday 14th November <\/p>

07\/11\/2025 15:30 (jane)<\/b>Confirmed for Friday 14th November at 9am <\/p>

17\/11\/2025 11:44 (nick)<\/b>Chair repair Clock hungBoard chairs backs all tightened Bin installed & walls made goodFloorboards re nailed and repaired carpet tidying under thresholdsTap reinstalled <\/p>

18\/11\/2025 07:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65883","activity_ticket_id":"60920","ticket_reference":"HDT62005","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17237 - To carry out EICR testing ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/25","activity_end":"2025-10-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75262","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 13:04 (jane)<\/b>Advised client we would like to attend on Friday morning 17th October <\/p>

17\/10\/2025 11:32 (alan)<\/b>EICR<\/p>

17\/10\/2025 13:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65884","activity_ticket_id":"60921","ticket_reference":"HDT62006","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17238 - To carry out EICR testing ","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/25","activity_end":"2025-10-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75263","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 13:52 (jane)<\/b>Advised client we are attending Friday afternoon 17th October <\/p>

17\/10\/2025 14:53 (alan)<\/b>EICR<\/p>

17\/10\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65885","activity_ticket_id":"60922","ticket_reference":"HDT62007","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17236 - New under cupboard kitchen lights","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/25","activity_end":"2025-10-22 10:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75264","activity_notes":"New under cupboard kitchen lights ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 10:36 (carly)<\/b>Access requested Wednesday 22nd October at 9am.<\/p>

21\/10\/2025 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/10\/2025 16:23 (jane)<\/b>Confirmed for Wednesday 22nd October at 9am, tenant to provide access <\/p>

22\/10\/2025 10:57 (alan)<\/b>Quoted works <\/p>

22\/10\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65886","activity_ticket_id":"60923","ticket_reference":"HDT62008","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For residential Handyman Services for Tuesday 21st October ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"21\/10\/25","activity_end":"2025-10-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75265","activity_notes":"For residential Handyman Services for Tuesday 21st October ","activity_timesheet":null,"ticket_notes_combined":"

16\/10\/2025 14:09 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65887","activity_ticket_id":"60924","ticket_reference":"HDT62009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17232 - Shower enclosure ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/26","activity_end":"2026-01-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75266","activity_notes":"Shower enclosure ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 10:20 (jane)<\/b>Requesting access for 16\/01\/2026<\/p>

23\/12\/2025 11:38 (jane)<\/b>Ignore last note, requesting access for 12\/01\/2026<\/p>

23\/12\/2025 13:00 (jane)<\/b>Confirmed for Monday 12th January 2026, client will inform the tenant. <\/p>

12\/01\/2026 09:40 (jane)<\/b>Tenant would not give access this morning, requested access to attend on Tuesday morning 13th January instead <\/p>

12\/01\/2026 13:30 (jane)<\/b>Confirmed from 9:45am on Tuesday 13th January, tenant to provide access - to explain to them the works will take one week to complete <\/p>

13\/01\/2026 13:54 (travis)<\/b>Rubbish clearance to rear of office.<\/p>

14\/01\/2026 08:33 (gavin)<\/b>Strip out shower cubicleRemoved tilesHad to also remove plasterboard and ply also as all wall was water damaged behindRemoved rubbish and cleared area<\/p>

14\/01\/2026 08:35 (gavin)<\/b><\/p>

14\/01\/2026 08:36 (gavin)<\/b>Removed shower cubicleRemoved tiles, plasterboard and ply from shower area also as water damagedCleared rubbishCleaned area<\/p>

16\/01\/2026 07:46 (michaelk)<\/b>Attended site to install a shower bracket. Removed all compression joints and installed new pipework with the correct pipe centres. 3hrs labour plus parts, total 188.77 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65888","activity_ticket_id":"60925","ticket_reference":"HDT62010","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"book a handyman to come and remove the off the back of a wooden cupboard. ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/25","activity_end":"2025-10-23 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75267","activity_notes":"book a handyman to come and remove the off the back of a wooden cupboard. ","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 14:41 (System)<\/b>Ticket Created<\/p>

16\/10\/2025 14:42 (jane)<\/b>Requested for Friday afternoon 17th October <\/p>

16\/10\/2025 16:12 (jane)<\/b>Client would like a day next week, advised we can attend on Tuesday morning 21st October <\/p>

17\/10\/2025 10:31 (jane)<\/b>Confirmed for Tuesday morning 21st October <\/p>

21\/10\/2025 09:10 (jane)<\/b>Rescheduled for Thursday morning 23rd October <\/p>

21\/10\/2025 11:18 (jane)<\/b>For 2pm on Thursday 23rd October <\/p>

23\/10\/2025 15:11 (travis)<\/b>Office cabinet works to allow for concealed chiller.<\/p>

23\/10\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65889","activity_ticket_id":"60926","ticket_reference":"HDT62011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal staircase lights out and lock cover is loose ","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/10\/25","activity_end":"2025-10-23 18:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75268","activity_notes":"Communal staircase lights out and lock cover is loose There are a few wall lights not working at the communal staircase Ground floor, first & second.Also on the ground floor, first plant room on the right. The lock cover is loose and need to be reattached. Key number 89 B5","activity_timesheet":"2","ticket_notes_combined":"

16\/10\/2025 14:46 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 13:01 (alan)<\/b>Replace blown lamps as needed and refix lock cover to plant room door <\/p>

23\/10\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65890","activity_ticket_id":"60927","ticket_reference":"HDT62012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17148 - Redecoration works ","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"27\/10\/25","activity_end":"2025-10-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75269","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 09:09 (carly)<\/b>Jack is aware and will confirm exact date.<\/p>

12\/11\/2025 12:43 (jack)<\/b>Done<\/p>

12\/11\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65891","activity_ticket_id":"60928","ticket_reference":"HDT62013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of reported issue.","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/25","activity_end":"2025-10-30 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75270","activity_notes":"List of reported issue.Kitchen led light not workingBathroom heater not working Fridge door not closing properly Would it be possible to clean the windows from outside (Rupert street side), last full cleaning was done when we moved in. ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 09:42 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 09:57 (carly)<\/b>Access requested for Wednesday 22nd October at 1pm.<\/p>

17\/10\/2025 10:24 (carly)<\/b>Access confirmed for Thursday 23rd October at 1pm.Tenant to provide access.<\/p>

22\/10\/2025 12:18 (carly)<\/b>Now requested for Thursday 30th October 1pm.<\/p>

22\/10\/2025 12:52 (carly)<\/b>Confirmed for Mike K Thursday 30th October at 1pm.Awaiting access confirmation.<\/p>

22\/10\/2025 12:54 (carly)<\/b>Alan to attend Thursday 23rd October 11am.<\/p>

22\/10\/2025 12:54 (carly)<\/b>Tenant home for access on both days.<\/p>

23\/10\/2025 12:59 (alan)<\/b>1. Look at under cupboard kitchen lights not working, fault found to be switch module order replacement 2. Adjust door fridge.3. Look at towel in ensuite bathroom not working, fault found to be radiator valve seized off Mike K to replace see photo of valve<\/p>

30\/10\/2025 21:27 (michaelk)<\/b>Attended site to investigate the reported towel rail fault. The circulation through the system was slow, particularly through the ensuite towel rail. Replacement valves for this radiator will need to be replaced and I would recommend flushing all the radiators and adding chemical at the same time. A quote will be forwarded. 2hrs labour 105<\/p>

31\/10\/2025 09:32 (jane)<\/b>Attended site to investigate the reported towel rail fault. The circulation through the system was slow, particularly through the ensuite towel rail. Replacement valves for this radiator will need to be replaced and would recommend flushing all the radiators and adding chemical at the same time. A quote will be forwarded. - Email Sent<\/b><\/p>

31\/10\/2025 13:07 (alan)<\/b>Return to site and replace faulty switch module for lights under kitchen cupboards<\/p>

31\/10\/2025 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65892","activity_ticket_id":"60928","ticket_reference":"HDT62013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of reported issue.","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/25","activity_end":"2025-10-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75271","activity_notes":"List of reported issue.Kitchen led light not workingBathroom heater not working Fridge door not closing properly Would it be possible to clean the windows from outside (Rupert street side), last full cleaning was done when we moved in. ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 09:42 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 09:57 (carly)<\/b>Access requested for Wednesday 22nd October at 1pm.<\/p>

17\/10\/2025 10:24 (carly)<\/b>Access confirmed for Thursday 23rd October at 1pm.Tenant to provide access.<\/p>

22\/10\/2025 12:18 (carly)<\/b>Now requested for Thursday 30th October 1pm.<\/p>

22\/10\/2025 12:52 (carly)<\/b>Confirmed for Mike K Thursday 30th October at 1pm.Awaiting access confirmation.<\/p>

22\/10\/2025 12:54 (carly)<\/b>Alan to attend Thursday 23rd October 11am.<\/p>

22\/10\/2025 12:54 (carly)<\/b>Tenant home for access on both days.<\/p>

23\/10\/2025 12:59 (alan)<\/b>1. Look at under cupboard kitchen lights not working, fault found to be switch module order replacement 2. Adjust door fridge.3. Look at towel in ensuite bathroom not working, fault found to be radiator valve seized off Mike K to replace see photo of valve<\/p>

30\/10\/2025 21:27 (michaelk)<\/b>Attended site to investigate the reported towel rail fault. The circulation through the system was slow, particularly through the ensuite towel rail. Replacement valves for this radiator will need to be replaced and I would recommend flushing all the radiators and adding chemical at the same time. A quote will be forwarded. 2hrs labour 105<\/p>

31\/10\/2025 09:32 (jane)<\/b>Attended site to investigate the reported towel rail fault. The circulation through the system was slow, particularly through the ensuite towel rail. Replacement valves for this radiator will need to be replaced and would recommend flushing all the radiators and adding chemical at the same time. A quote will be forwarded. - Email Sent<\/b><\/p>

31\/10\/2025 13:07 (alan)<\/b>Return to site and replace faulty switch module for lights under kitchen cupboards<\/p>

31\/10\/2025 14:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65893","activity_ticket_id":"60908","ticket_reference":"HDT61993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Jin Li\tUnit 15, 16-18 Newport Place - Central Cross door fault","ticket_address_1":"Central Cross ","ticket_address_2":"Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_address_1":"Central Cross ","cs_id":"2065","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/10\/25","activity_end":"2025-10-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75272","activity_notes":"Jin LiUnit 15, 16-18 Newport Place - Central Cross door fault.Front door was not closing properly","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2025 11:43 (System)<\/b>Ticket Created<\/p>

16\/10\/2025 15:33 (iain)<\/b>Floor door closer doesn't seem to be doing anything. I did have a look but any adjustment wasn't possible. Suggest Twentytwenty have a look.<\/p>

19\/10\/2025 13:35 (jane)<\/b>Attending on Monday 20th October <\/p>

22\/10\/2025 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65894","activity_ticket_id":"60929","ticket_reference":"HDT62014","ticket_client":"2187","client_name":"Stanfords","ticket_title":"MDR\/JH\/17240 - Replacement broken keypad lock on door to basement","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercer Walk - Basement ","cs_id":"2902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/25","activity_end":"2025-10-23 11:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75273","activity_notes":"Replacement broken keypad lock on door to basement ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 10:53 (jane)<\/b>Engineer ordering lock <\/p>

23\/10\/2025 16:20 (iain)<\/b>Supplied and fitted new digilock to basement door.<\/p>

23\/10\/2025 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65895","activity_ticket_id":"60930","ticket_reference":"HDT62015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"40","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/10\/25","activity_end":"2025-10-17 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75274","activity_notes":"No hot water","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 10:58 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 10:58 (carly)<\/b>Mike is aware.Awaiting access details.<\/p>

17\/10\/2025 11:27 (carly)<\/b>Please enter with codes -Codes for 36 Wellington StFlats 1 3Code to building is 7019.Flat 1- 2378*Code 2 4376*.Flat 3- 2687*<\/p>

20\/10\/2025 09:20 (michaelk)<\/b>Attended site to investigate heating failure. Found the return valve had been altered to restrict the flow. Opened all radiators to correct the circulation. Left fully operational up to work8ng temperature. 2hrs labour 105<\/p>

20\/10\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65896","activity_ticket_id":"60931","ticket_reference":"HDT62016","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 29th and Thursday 30th October ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"29\/10\/25","activity_end":"2025-10-30 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75275","activity_notes":"Handyman Services for Wednesday 29th and Thursday 30th October ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2025 11:41 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65897","activity_ticket_id":"60932","ticket_reference":"HDT62017","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ventilation Issue - Cadent.","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"3045","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3045","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/10\/25","activity_end":"2025-10-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75276","activity_notes":"Ventilation Issue - Cadent.","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 12:36 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 12:38 (carly)<\/b>Please use keys for access.<\/p>

21\/10\/2025 11:00 (michaelk)<\/b>Attended site to investigate following report from cadent. Sent a report of our findings and costs to upgrade. 1hr labour 55<\/p>

21\/10\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65898","activity_ticket_id":"60934","ticket_reference":"HDT62019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Apartment Issues.","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/11\/25","activity_end":"2025-11-22 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75277","activity_notes":" Apartment Issues.Two issues have come up with the apartment. First, it appears that the dishwasher is leaking - Ive attached a video showing where the water is. Second, the shower drain is not working properly and takes a long time to empty. ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 12:47 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 12:51 (carly)<\/b>Iain is aware, just awaiting access details.<\/p>

17\/10\/2025 13:00 (carly)<\/b>Please use keys for access.<\/p>

17\/10\/2025 15:41 (iain)<\/b>Blokage to shower cleared and flushed through.Leak to dishwasher, seals need replacing. Details passed to office.<\/p>

21\/10\/2025 09:56 (jane)<\/b>Dishwasher seals have been ordered with Repair Aid <\/p>

05\/11\/2025 11:11 (carly)<\/b>Access requested for Friday 7th November between 12-2pm.<\/p>

05\/11\/2025 11:12 (carly)<\/b>Iain to collect seals from Travis.<\/p>

05\/11\/2025 11:43 (jane)<\/b>For Friday 7th November between 12-2pm - tenant will provide access <\/p>

06\/11\/2025 13:42 (jane)<\/b>Re-ordering seal, incorrect one sent <\/p>

18\/11\/2025 15:30 (jane)<\/b>Requested access for Monday 24th November between 12oon and 6pm <\/p>

18\/11\/2025 16:29 (jane)<\/b>Confirmed for Monday 24th November between 12oon and 6pm, tenant will be home for access <\/p>

02\/12\/2025 11:00 (jane)<\/b>Decorative strip on order - instructed Repair Aid <\/p>

08\/12\/2025 13:19 (carly)<\/b>Repair aid have requested Wednesday 10th December between 10-2pm.<\/p>

08\/12\/2025 15:03 (carly)<\/b>Confirmed, Wednesday 10th. Tenant to provide access.<\/p>

11\/12\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65899","activity_ticket_id":"60935","ticket_reference":"HDT62020","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"communal area - ceiling light","ticket_address_1":"13 New Row ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"13 New Row ","cs_id":"318","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/10\/25","activity_end":"2025-10-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75278","activity_notes":"Communal area - ceiling lightAlso, the light on the stair landing between ground and 1st floor is very low can the engineer check if this can be adjusted for light pendant is a bit higher? ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 12:58 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 12:59 (carly)<\/b>Alan is aware and will attend this afternoon.<\/p>

17\/10\/2025 14:54 (alan)<\/b>Refix light fitting on ground floor and adjust height of light fitting on half landing to 1st floor <\/p>

17\/10\/2025 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65900","activity_ticket_id":"60933","ticket_reference":"HDT62018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC Due - 21st Oct","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/25","activity_end":"2025-10-21 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75279","activity_notes":" ITC Due - 21st Oct","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 12:43 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 14:50 (jane)<\/b>ITC Works need to be completed by 28th October <\/p>

21\/10\/2025 15:00 (travis)<\/b>Itc works throughout property.<\/p>

22\/10\/2025 08:10 (michaelk)<\/b>Attended site to carry out the heating ITC. Found that the boilers internal filling loop was jammed, I have ordered a replacement. Found the hallway controller damaged, will quote to replace. 1hr labour. Will return to replace the keyless loop.<\/p>

23\/10\/2025 09:49 (jane)<\/b>TwentyTwenty attending on 4th November around late morning, Lilian to notify the new tenants <\/p>

28\/10\/2025 05:44 (michaelk)<\/b>Attended site to replace the internal keyless filling loop and to run all of the underfloor heating zones. Completed work and left in full working order. 2hrs labour plus parts, total 148 ex vat.<\/p>

04\/11\/2025 09:17 (carly)<\/b>Brian to collect keys.<\/p>

06\/11\/2025 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65901","activity_ticket_id":"60933","ticket_reference":"HDT62018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC Due - 21st Oct","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/10\/25","activity_end":"2025-10-27 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75280","activity_notes":" ITC Due - 21st Oct","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 12:43 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 14:50 (jane)<\/b>ITC Works need to be completed by 28th October <\/p>

21\/10\/2025 15:00 (travis)<\/b>Itc works throughout property.<\/p>

22\/10\/2025 08:10 (michaelk)<\/b>Attended site to carry out the heating ITC. Found that the boilers internal filling loop was jammed, I have ordered a replacement. Found the hallway controller damaged, will quote to replace. 1hr labour. Will return to replace the keyless loop.<\/p>

23\/10\/2025 09:49 (jane)<\/b>TwentyTwenty attending on 4th November around late morning, Lilian to notify the new tenants <\/p>

28\/10\/2025 05:44 (michaelk)<\/b>Attended site to replace the internal keyless filling loop and to run all of the underfloor heating zones. Completed work and left in full working order. 2hrs labour plus parts, total 148 ex vat.<\/p>

04\/11\/2025 09:17 (carly)<\/b>Brian to collect keys.<\/p>

06\/11\/2025 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65902","activity_ticket_id":"60936","ticket_reference":"HDT62021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Works required to main door ","ticket_address_1":"36 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"36 St Martins Lane ","cs_id":"639","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/25","activity_end":"2025-10-24 11:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75281","activity_notes":"Works required to main door 1.Missing door knob There is a missing door knob in the middle of the door. Could you please install one? Ive found some suggestionsplease see below.2.Hole above the intercom There is a hole above the intercom. To fix it quickly, could you please cover it with a metal plate? The plate should be large enough to cover the entire area that is a different colour from the rest of the door.","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 13:29 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 10:06 (travis)<\/b>Attended with keys to determine type and colour required,Tried three local suppliers but couldn't source a replacement.Have ordered item and will return to fit once delivered.<\/p>

20\/10\/2025 10:23 (jane)<\/b>Handle on order - 2\/3 day lead-time <\/p>

23\/10\/2025 15:14 (jane)<\/b>Handle in stock, to be fitted on Friday 24th October <\/p>

24\/10\/2025 09:07 (travis)<\/b>Attended and drilled out door bolt hole to accept new door knob\/pull bolt,Measured and fitted new door pull.<\/p>

24\/10\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65903","activity_ticket_id":"60937","ticket_reference":"HDT62022","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17241 - Electrical Remedial Works ","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/25","activity_end":"2025-12-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75282","activity_notes":"Electrical Remedial Works ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 12:12 (carly)<\/b>Access requested Wednesday 12th November at 9am.<\/p>

05\/11\/2025 12:26 (carly)<\/b>Now requested for Tuesday 11th November.<\/p>

05\/11\/2025 13:45 (jane)<\/b>Confirmed for Tuesday 11th November.<\/p>

11\/12\/2025 09:33 (jane)<\/b>Parts are in engineers vehicle, works to be carried out early next week 15th\/16th <\/p>

20\/12\/2025 16:17 (alan)<\/b>Quoted works <\/p>

22\/12\/2025 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65904","activity_ticket_id":"60938","ticket_reference":"HDT62023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Second Floor - Shower is out of order ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/25","activity_end":"2025-10-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75283","activity_notes":"Second Floor - Shower is out of order the shower gets hot for 5 seconds and then goes cold. I think the thermostat is broken. Please can someone take a look at it. The contractor can use management keys to enter at anytime ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 14:41 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 14:43 (jane)<\/b>Attending site early morning of Tuesday 21st October via management keys <\/p>

17\/10\/2025 22:17 (roy)<\/b>Faulty thermostatic controol valve.Removed valve and cleaned but needs newNo name on valve<\/p>

23\/10\/2025 07:00 (michaelk)<\/b>Collected replacement shower and attended site. Drained down the mains and replaced the shower in the communal bathroom, on the 3rd floor. Completed work and left fully operational. Note; found the boiler pump jammed, corrected and left working. 3hrs labour plus parts, total 234.99 ex vat.<\/p>

23\/10\/2025 08:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65905","activity_ticket_id":"60938","ticket_reference":"HDT62023","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Second Floor - Shower is out of order ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/10\/25","activity_end":"2025-10-17 16:57:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75284","activity_notes":"Second Floor - Shower is out of order the shower gets hot for 5 seconds and then goes cold. I think the thermostat is broken. Please can someone take a look at it. The contractor can use management keys to enter at anytime ","activity_timesheet":"2","ticket_notes_combined":"

17\/10\/2025 14:41 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 14:43 (jane)<\/b>Attending site early morning of Tuesday 21st October via management keys <\/p>

17\/10\/2025 22:17 (roy)<\/b>Faulty thermostatic controol valve.Removed valve and cleaned but needs newNo name on valve<\/p>

23\/10\/2025 07:00 (michaelk)<\/b>Collected replacement shower and attended site. Drained down the mains and replaced the shower in the communal bathroom, on the 3rd floor. Completed work and left fully operational. Note; found the boiler pump jammed, corrected and left working. 3hrs labour plus parts, total 234.99 ex vat.<\/p>

23\/10\/2025 08:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65907","activity_ticket_id":"60939","ticket_reference":"HDT62024","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, report from security of a break in to the fire exit door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/25","activity_end":"2025-10-20 11:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75286","activity_notes":"Emergency call-out, report from security of a break in to the fire exit door ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 09:31 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 09:33 (jane)<\/b>(Ticket Closed)<\/p>

21\/10\/2025 11:02 (roy)<\/b>Visited site as restaurant had been broken into. Thief gained access from broken doot in Newport Court where staff from restaurants not closing door properly.Door secured Restaurant door lock Replaced by another contractor <\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65908","activity_ticket_id":"60940","ticket_reference":"HDT62025","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT62024 Follow-Up - Push bar and security lock replacement to fire exit door ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/25","activity_end":"2025-10-20 11:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75287","activity_notes":"HDT62024 Follow-Up -- Push bar and security lock replacement to fire exit door ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 09:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 17:26 (roy)<\/b>With V&P foxReplaced lockReplaced coded lockAnd fitted plate on door to stop lock being tampered with. Security plateAlso fixed toilet door lock<\/p>

21\/10\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65909","activity_ticket_id":"60941","ticket_reference":"HDT62026","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate roof enclosure lights not coming on","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/25","activity_end":"2025-10-22 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75288","activity_notes":"To investigate roof enclosure lights not coming on","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 09:50 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 13:05 (alan)<\/b>Investigate light in plant room area not coming on Replaced faulty dust Dawn sensor and faulty contactor at distribution board<\/p>

23\/10\/2025 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65910","activity_ticket_id":"60942","ticket_reference":"HDT62027","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To replace 3 external light fittings which are not working","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/11\/25","activity_end":"2025-11-07 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75289","activity_notes":"To replace 3 external light fittings which are not working","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 09:53 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 13:09 (alan)<\/b>Take details of t lights and order replacement fittings <\/p>

23\/10\/2025 14:22 (jane)<\/b>Took details of lights and ordered replacement fittings - Email Sent<\/b><\/p>

04\/11\/2025 15:09 (alan)<\/b>Return to site and replace 3 faulty IP65 rated external fittings on perimeter of roof<\/p>

04\/11\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65911","activity_ticket_id":"60943","ticket_reference":"HDT62028","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Light at the top of the metal staircase is not working","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/25","activity_end":"2025-10-21 20:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75290","activity_notes":"Light at the top of the metal staircase is not working","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 09:55 (System)<\/b>Ticket Created<\/p>

22\/10\/2025 10:55 (alan)<\/b>Replace emergency light top floor by fire exit <\/p>

22\/10\/2025 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65912","activity_ticket_id":"60944","ticket_reference":"HDT62029","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check alarms today - keys for access","ticket_address_1":"Townhouse","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Townhouse","cs_id":"506","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/10\/25","activity_end":"2025-10-20 13:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75291","activity_notes":"To check alarms today - keys for access","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 10:17 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 17:23 (roy)<\/b>Check and test alarms <\/p>

21\/10\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65913","activity_ticket_id":"60945","ticket_reference":"HDT62030","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check alarms for today - keys for access ","ticket_address_1":"Flat 8 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 8 Goodwins House","cs_id":"184","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"184","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/25","activity_end":"2025-10-21 15:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75292","activity_notes":"To check alarms for today - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 10:18 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 11:03 (roy)<\/b>Test and check alarms<\/p>

21\/10\/2025 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65915","activity_ticket_id":"60947","ticket_reference":"HDT62032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common parts flooded from roof leak","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/10\/25","activity_end":"2025-10-20 13:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75294","activity_notes":"Common parts flooded from roof leakIs someone available to urgently investigate a leak at 13a Macclesfield Street please. The rain has flooded each floor level.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 11:54 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 11:55 (jane)<\/b>Attending now to the leak <\/p>

20\/10\/2025 13:00 (travis)<\/b>Attended and gained access to the roof,Found gully to be blocked.Removed debris from gully and cleared through to allow rainwater to run away.<\/p>

20\/10\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65916","activity_ticket_id":"60948","ticket_reference":"HDT62033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights not working in common parts ","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AP","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/10\/25","activity_end":"2025-10-20 20:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75295","activity_notes":"Lights not working in common parts ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 13:01 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 08:36 (alan)<\/b>Investigate lights in common parts not working l, fault found to be loose connection in switch Repair and leave working <\/p>

21\/10\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65917","activity_ticket_id":"60946","ticket_reference":"HDT62031","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17234 - To supply to site dehumidifier for one week plus industrial fan","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/10\/25","activity_end":"2025-10-21 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75296","activity_notes":" To supply to site dehumidifier for one week plus industrial fan","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 13:14 (jane)<\/b>Arranged collection of dehumidifier and fan today before 5pm at Mark I Hire <\/p>

21\/10\/2025 11:12 (travis)<\/b>Collection and delivery\/setting up of dehumidifier and fan.<\/p>

24\/10\/2025 14:07 (jane)<\/b>Advised client dehumidifier and fan still on hire <\/p>

27\/10\/2025 15:31 (jane)<\/b>To off-hire dehumidifier and fan on Tuesday 28th October as instructed by client <\/p>

28\/10\/2025 11:25 (travis)<\/b>Collection of fan, dehumidifier and 110v transformer and off hired.<\/p>

28\/10\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65918","activity_ticket_id":"60949","ticket_reference":"HDT62034","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"AM\/JH\/14336 - Portable Appliance Testing ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/25","activity_end":"2025-11-05 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75297","activity_notes":"Portable Appliance Testing ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 18:58 (alan)<\/b>Quote works <\/p>

06\/11\/2025 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65919","activity_ticket_id":"60950","ticket_reference":"HDT62035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water Leak in Basement Kitchen","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/25","activity_end":"2025-10-21 10:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75298","activity_notes":"Water Leak in Basement Kitchen","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 13:19 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 15:28 (jane)<\/b>Returning on Tuesday morning 21st October - ladder access from rear of building to gain access to blocked outlet <\/p>

20\/10\/2025 17:30 (roy)<\/b>Blocked outlet.Unable to get out of window due to rat droppings.Will get access using ladders in the morning <\/p>

21\/10\/2025 14:39 (roy)<\/b>Cleared Rat pooh from window sills and used disinfectant before getting onto the roofRat pooh washed onto grate and had to remove before clearingWhole roof is full of pooh and needs clearing on a regular basis or will block up again<\/p>

21\/10\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65920","activity_ticket_id":"60951","ticket_reference":"HDT62036","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Kitchen lights not working ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/10\/25","activity_end":"2025-10-21 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75299","activity_notes":"Kitchen lights not working 4 spotlights ( 3 in cold section ) and 1 in hot section kitchen do not work anymore. Can we please look into fixing it. Main Kitchen.","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 13:24 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 13:58 (jane)<\/b>Engineer calling in on Tuesday morning 21st October at 7:30am <\/p>

21\/10\/2025 08:34 (alan)<\/b>Repair loose connection to lights in kitchen area <\/p>

21\/10\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65921","activity_ticket_id":"60952","ticket_reference":"HDT62037","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17212 - Replacement water heater ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/25","activity_end":"2025-10-30 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75300","activity_notes":"Replacement water heater ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 09:30 (carly)<\/b>Access requested early morning Wednesday 22nd or Thursday 23rd October.<\/p>

21\/10\/2025 12:47 (carly)<\/b>John has agreed for this to be completed over 2 mornings.<\/p>

22\/10\/2025 12:30 (carly)<\/b>Now requested Wednesday 29th October.<\/p>

28\/10\/2025 12:38 (carly)<\/b>Follow up email sent.<\/p>

03\/11\/2025 06:33 (michaelk)<\/b>Attended site to complete the water heater installation as quoted. Left in full working order. 697.52 ex vat.<\/p>

03\/11\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65922","activity_ticket_id":"60953","ticket_reference":"HDT62038","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17244 - Management Office Staircase Ceiling ","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"31\/10\/25","activity_end":"2025-10-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75301","activity_notes":"Management Office Staircase Ceiling ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 13:33 (jane)<\/b>Please let me know when this can be booked in for and please put site and job specific risk assessment and method statement on the portal.We will need to restrict and redirect access to the office.<\/p>

23\/10\/2025 16:46 (jane)<\/b>Client has advised we can attend on Monday 27th and Tuesday 28th early mornings - but RAMs need to be produced an agreed <\/p>

27\/10\/2025 16:43 (jane)<\/b>Client has confirmed can take please on Early Friday morning 31st October and early Monday morning 3rd November - RAMs need to be submitted <\/p>

30\/10\/2025 14:22 (jane)<\/b>Confirmed for Early Friday morning 31st October and early Monday morning 3rd November RAMs have been approved <\/p>

04\/11\/2025 10:01 (jack)<\/b>Done 600<\/p>

04\/11\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65923","activity_ticket_id":"60954","ticket_reference":"HDT62039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17246 - Redecoration works ","ticket_address_1":"Flat 4","ticket_address_2":"11 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"619","cs_address_2":"11 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"619","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"24\/10\/25","activity_end":"2025-10-24 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75302","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 14:46 (jane)<\/b>Client needs this Flat ready by 28th Oct.<\/p>

26\/10\/2025 17:58 (jack)<\/b>Done <\/p>

27\/10\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65924","activity_ticket_id":"60955","ticket_reference":"HDT62040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"32-34 Wellington Street - Banana Tree - leak - lower roof ","ticket_address_1":"Banana Tree","ticket_address_2":"34 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Banana Tree","cs_id":"2873","cs_address_2":"34 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2873","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/10\/25","activity_end":"2025-10-20 17:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75303","activity_notes":"32-34 Wellington Street - Banana Tree - leak - lower roof Lower roof access via 15 Tavistock Street landing window Key number 39 B5. The issue is further down on the left-hand side corner green dot on pic","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 15:02 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:16 (iain)<\/b>Cleared blokage to outlet on rear flat roof.<\/p>

20\/10\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65925","activity_ticket_id":"60956","ticket_reference":"HDT62041","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water to 1st floor office kitchen sink ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/10\/25","activity_end":"2025-10-22 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75304","activity_notes":"No hot water to 1st floor office kitchen sink ","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 16:20 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:20 (jane)<\/b>Requested access for Tuesday afternoon 21st October <\/p>

22\/10\/2025 10:49 (jane)<\/b>Requesting another date <\/p>

22\/10\/2025 11:29 (carly)<\/b>Access now requested for Tuesday 28th October 9am.<\/p>

22\/10\/2025 11:43 (carly)<\/b>Mike attended today.<\/p>

23\/10\/2025 07:03 (michaelk)<\/b>Attended site to investigate the hot water to the 1st floor office. A hotflo water heater was found in the common parts toilet, store room, which requires replacing. Note; There was also an electric combi which fed both hand basins on the 1st and 2nd floors. I have spoken to Lillian to provide a quote to replace the water heater and to connect in to the combi's hot water.2hrs labour 105 <\/p>

23\/10\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65926","activity_ticket_id":"60957","ticket_reference":"HDT62042","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17248 - Fire door repairs ","ticket_address_1":"143 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AD","cs_address_1":"143 Long Acre ","cs_id":"2040","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/25","activity_end":"2025-10-29 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75305","activity_notes":"Fire doors repairs ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:29 (jane)<\/b>Client wants advanced warning, requesting for Tuesday 28th October <\/p>

23\/10\/2025 13:32 (jane)<\/b>Client has requested for Wednesday morning 29th October <\/p>

23\/10\/2025 16:17 (jane)<\/b>Confirmed for Wednesday morning 29th October at 9amYes, Wednesday works, thank you for rearranging. Please can you ask the team attending to call Belinda on 07930 985779 when they get here? she can buzz them into the building and give a pass to open the relevant doors? The earliest the tenant can access is 9am, so any time after that is fine.<\/p>

29\/10\/2025 12:01 (travis)<\/b>Health and safety works to fire doors on 3rd and 6th floor office entrance double doors.<\/p>

29\/10\/2025 13:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65927","activity_ticket_id":"60958","ticket_reference":"HDT62043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom lights flickering","ticket_address_1":"Flat 2","ticket_address_2":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"Flat 2","cs_id":"505","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"505","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/25","activity_end":"2025-10-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75306","activity_notes":"Bedroom lights flickering","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 09:03 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 09:04 (carly)<\/b>Please use keys for access.Wednesday 22nd October after 11am.Alan is aware.<\/p>

22\/10\/2025 14:43 (alan)<\/b>Called out to investigate lights in bedroom flickering Fault found to be dimmer module in switchReplace the dimmer module, test and leave working <\/p>

22\/10\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65928","activity_ticket_id":"60959","ticket_reference":"HDT62044","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/12\/25","activity_end":"2025-12-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75307","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 10:13 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 10:16 (carly)<\/b>Access requested for Monday 15th December 9am.<\/p>

24\/10\/2025 08:55 (carly)<\/b>Confirmed for Monday 15th December.Awaiting access details.<\/p>

27\/10\/2025 15:23 (carly)<\/b>Tenant will be home for access.<\/p>

16\/12\/2025 06:52 (michaelk)<\/b>Completed compliance testing. 145<\/p>

16\/12\/2025 10:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65929","activity_ticket_id":"60960","ticket_reference":"HDT62045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door lock mechanism broken.","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/10\/25","activity_end":"2025-10-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75308","activity_notes":"Front door lock mechanism broken.Fridge light not working.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 11:08 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 11:09 (carly)<\/b>Tenant home for access.<\/p>

21\/10\/2025 16:02 (iain)<\/b>Repaired and refitted front door handles.Replacement lamp to fridge.<\/p>

21\/10\/2025 16:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65930","activity_ticket_id":"60946","ticket_reference":"HDT62031","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17234 - To supply to site dehumidifier for one week plus industrial fan","ticket_address_1":"Flat 10 ","ticket_address_2":"Wellington Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 10 ","cs_id":"2997","cs_address_2":"Wellington Court","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2997","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/25","activity_end":"2025-10-28 15:20:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75309","activity_notes":" To supply to site dehumidifier for one week plus industrial fan","activity_timesheet":"2","ticket_notes_combined":"

20\/10\/2025 13:14 (jane)<\/b>Arranged collection of dehumidifier and fan today before 5pm at Mark I Hire <\/p>

21\/10\/2025 11:12 (travis)<\/b>Collection and delivery\/setting up of dehumidifier and fan.<\/p>

24\/10\/2025 14:07 (jane)<\/b>Advised client dehumidifier and fan still on hire <\/p>

27\/10\/2025 15:31 (jane)<\/b>To off-hire dehumidifier and fan on Tuesday 28th October as instructed by client <\/p>

28\/10\/2025 11:25 (travis)<\/b>Collection of fan, dehumidifier and 110v transformer and off hired.<\/p>

28\/10\/2025 15:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65931","activity_ticket_id":"60961","ticket_reference":"HDT62046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"4th Floor","ticket_address_2":"15A Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"4th Floor","cs_id":"2309","cs_address_2":"15A Gerrard Street","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"2309","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/10\/25","activity_end":"2025-10-21 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75310","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 11:30 (System)<\/b>Ticket Created<\/p>

22\/10\/2025 08:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

22\/10\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65932","activity_ticket_id":"60962","ticket_reference":"HDT62047","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17256 - To supply and install new wireless thermostat","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/10\/25","activity_end":"2025-10-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75311","activity_notes":"To supply and install new wireless thermostat ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 11:40 (carly)<\/b>Vacant property.<\/p>

30\/10\/2025 09:33 (michaelk)<\/b>Attended site to replace the wireless controls as quoted. 3hrs labour plus parts, total 155 ex vat.<\/p>

30\/10\/2025 11:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65933","activity_ticket_id":"60963","ticket_reference":"HDT62048","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17258 - To carry out plumbing works following Cadent report ","ticket_address_1":"Flat 2","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/25","activity_end":"2025-11-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75312","activity_notes":"To carry out plumbing works following Cadent report ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 12:44 (carly)<\/b>Access requested Friday 31st October 9am.<\/p>

29\/10\/2025 11:16 (carly)<\/b>Follow up email sent requesting access.<\/p>

29\/10\/2025 11:46 (carly)<\/b>Access now requested Wednesday 5th November.<\/p>

03\/11\/2025 11:31 (carly)<\/b>No postponed to Monday 10th November as per Lilian.<\/p>

05\/11\/2025 13:39 (jane)<\/b>Confirmed for Monday 10th November at 9am Please collect keys for access in case the tenant is not around<\/p>

07\/11\/2025 13:41 (jane)<\/b>For Monday-10th November- 12noon with keys <\/p>

11\/11\/2025 06:10 (michaelk)<\/b>Completed quoted works, installing new vent to the gas meter enclosure and to firestop and seal around pipes. 325<\/p>

11\/11\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65934","activity_ticket_id":"60964","ticket_reference":"HDT62049","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lock needs changing.","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/25","activity_end":"2025-10-21 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75313","activity_notes":"Lock needs changing.","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 12:49 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 12:50 (carly)<\/b>Roy is aware and will speak to Lilian direct.<\/p>

21\/10\/2025 14:33 (roy)<\/b>Removed\/Replaced cylinderGave keys to Lillian <\/p>

21\/10\/2025 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65935","activity_ticket_id":"60965","ticket_reference":"HDT62050","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bedroom door handle loose ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/25","activity_end":"2025-10-21 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75314","activity_notes":"Bedroom door handle loose ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 13:45 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 13:45 (jane)<\/b>Engineer attending today <\/p>

21\/10\/2025 15:29 (roy)<\/b>Refixed 2 x bedroom door handles<\/p>

21\/10\/2025 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65936","activity_ticket_id":"60909","ticket_reference":"HDT61994","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher Error code E15.","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/10\/25","activity_end":"2025-10-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75315","activity_notes":"Dishwasher Error code E15.","activity_timesheet":null,"ticket_notes_combined":"

15\/10\/2025 11:47 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 14:59 (jane)<\/b>Confirmed for Friday 17th October between 12 and 6pm - Tenant home for access <\/p>

17\/10\/2025 09:31 (jane)<\/b>(Ticket Closed)<\/p>

21\/10\/2025 13:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

21\/10\/2025 13:49 (jane)<\/b>Dishwasher not working, waiting on a date from Repair Aid <\/p>

21\/10\/2025 15:54 (jane)<\/b>Confirmed for Friday between 12 and 6pm, awaiting access details <\/p>

21\/10\/2025 15:55 (jane)<\/b>Confirmed for Friday between 12 and 6pm, tenant will provide access <\/p>

27\/10\/2025 13:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65937","activity_ticket_id":"60966","ticket_reference":"HDT62051","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate leak into the kitchen of 37 Drury Lane flat 3 from roof ","ticket_address_1":"Flat 3, 37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"Flat 3, 37 Drury Lane ","cs_id":"3192","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"3192","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"22\/10\/25","activity_end":"2025-10-22 14:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75316","activity_notes":"To investigate leak into the kitchen of 37 Drury Lane flat 3 from roof ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 14:31 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 14:34 (jane)<\/b>Requested access for 12 noon on Wednesday 22nd October <\/p>

21\/10\/2025 15:17 (jane)<\/b>Confirmed for 12noon on Wednesday 22nd October with the tenant, please report to Randall first <\/p>

22\/10\/2025 16:19 (iain)<\/b>Leak into 3rd floor flat.Patch repairs maid and sealed area of roof.<\/p>

22\/10\/2025 16:35 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2025 09:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2025 09:12 (jane)<\/b>Requested access to return today at 12noon - as area is still leaking <\/p>

23\/10\/2025 10:01 (jane)<\/b>Confirmed for today at 12noon <\/p>

23\/10\/2025 13:23 (jane)<\/b>Updated client The engineer is going to return when dry to seal around both sides of the skylight, he sealed around the top section but must be leaking from the sidesAs soon as there is a dry day, he will return, no need to access the flat <\/p>

03\/11\/2025 16:19 (iain)<\/b>Sealed further areas of roof.<\/p>

03\/11\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65938","activity_ticket_id":"60967","ticket_reference":"HDT62052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace lock to common parts toilet storeroom ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/10\/25","activity_end":"2025-10-21 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75317","activity_notes":"To replace lock to common parts toilet storeroom ","activity_timesheet":null,"ticket_notes_combined":"

21\/10\/2025 14:47 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65939","activity_ticket_id":"60968","ticket_reference":"HDT62053","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To fit new shower riser as discussed with Lilian plus bath taps ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/25","activity_end":"2025-11-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75318","activity_notes":"To fit new shower riser as discussed with Lilian ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 14:51 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 12:14 (carly)<\/b>Access requested Friday 7th November at 9am.<\/p>

29\/10\/2025 13:42 (jane)<\/b>Confirmed for Friday 7th November at 9am - keys for access <\/p>

04\/11\/2025 10:22 (jane)<\/b>Works have been completed - Engineer to shutdown <\/p>

06\/11\/2025 05:55 (michaelk)<\/b>Attended site to replace the bath taps and to install a riser rail and handset. Removed the bath panel to fit the new thermostatic taps and installed a new riser rail. Completed the installation and commissioned. 4hrs labour plus parts, total 309.70 ex vat.<\/p>

06\/11\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65940","activity_ticket_id":"60969","ticket_reference":"HDT62054","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"External Blade sign on Mercer Street - To investigate not working ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/10\/25","activity_end":"2025-10-29 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75319","activity_notes":"External Blade sign on Mercer Street - To investigate not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 15:10 (jane)<\/b>For 2pm on Wednesday 22nd October <\/p>

23\/10\/2025 13:06 (alan)<\/b>Replace 2 blown lamps in wall lights Unable to access blade signs due to Scaffolding still being in Way to return next week<\/p>

29\/10\/2025 18:10 (roy)<\/b>With Alan<\/p>

30\/10\/2025 08:47 (alan)<\/b>Investigate blade lights not working on Mercer Street On inspection it was found that there was no power to lights and cables to light have been removed due in refurbishment of Office at 13 Mercer Street Reported back to client <\/p>

30\/10\/2025 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65941","activity_ticket_id":"60969","ticket_reference":"HDT62054","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"External Blade sign on Mercer Street - To investigate not working ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/10\/25","activity_end":"2025-10-29 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75320","activity_notes":"External Blade sign on Mercer Street - To investigate not working ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 15:10 (jane)<\/b>For 2pm on Wednesday 22nd October <\/p>

23\/10\/2025 13:06 (alan)<\/b>Replace 2 blown lamps in wall lights Unable to access blade signs due to Scaffolding still being in Way to return next week<\/p>

29\/10\/2025 18:10 (roy)<\/b>With Alan<\/p>

30\/10\/2025 08:47 (alan)<\/b>Investigate blade lights not working on Mercer Street On inspection it was found that there was no power to lights and cables to light have been removed due in refurbishment of Office at 13 Mercer Street Reported back to client <\/p>

30\/10\/2025 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65942","activity_ticket_id":"60970","ticket_reference":"HDT62055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To look at the water tank serving 4 Macclesfield and confirm that the pipe existing the tank towards the Gerrard Street tanks is taking water away not serving the 4 Macclesfield tank. ","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/25","activity_end":"2025-11-12 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75321","activity_notes":"To look at the water tank serving 4 Macclesfield and confirm that the pipe existing the tank towards the Gerrard Street tanks is taking water away not serving the 4 Macclesfield tank. ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 15:19 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 07:14 (michaelk)<\/b>Attended site to investigate the water supply from the cold water tank situated on the roof. There was only one supply off this tank which was tested and traced to the common parts. The supply fed wash rooms which have been out of use for some time. I would recommend taking this tank out of service and decommissioning, as its not being used. The 2nd and 3rd floor flats are mains fed from two supplies connected to the tank main. These supplies have been linked together somewhere in the flats, as both valves have to be turned off to isolate the flats. 3hrs labour 155<\/p>

13\/11\/2025 07:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65943","activity_ticket_id":"60971","ticket_reference":"HDT62056","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17213 - Replacement boiler ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/11\/25","activity_end":"2025-11-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75322","activity_notes":"Replacement boiler ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:07 (carly)<\/b>Mike K to order parts.Access requested Tuesday 4th November at 9am.<\/p>

03\/11\/2025 12:47 (carly)<\/b>Follow up email sent requesting access<\/p>

03\/11\/2025 12:53 (carly)<\/b>Now requested for Thursday 6th November.<\/p>

03\/11\/2025 15:48 (carly)<\/b>Confirmed for Thursday 6th November. Please use keys.<\/p>

07\/11\/2025 09:04 (michaelk)<\/b>Completed boiler installation <\/p>

07\/11\/2025 09:19 (jane)<\/b>(Ticket Closed)<\/p>

10\/11\/2025 07:14 (michaelk)<\/b>Attended site to install new wireless controls. 4hrs labour<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65944","activity_ticket_id":"60972","ticket_reference":"HDT62057","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17249 - To carry out EICR testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/10\/25","activity_end":"2025-10-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75323","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:36 (carly)<\/b>Alan is aware.<\/p>

30\/10\/2025 08:48 (alan)<\/b>EICR<\/p>

30\/10\/2025 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65945","activity_ticket_id":"60973","ticket_reference":"HDT62058","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17250 - To carry out EICR testing ","ticket_address_1":"80 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"80 Long Acre ","cs_id":"1924","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/25","activity_end":"2025-11-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75324","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:39 (carly)<\/b>Alan is aware.<\/p>

05\/11\/2025 07:55 (alan)<\/b>EICR<\/p>

05\/11\/2025 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65946","activity_ticket_id":"60974","ticket_reference":"HDT62059","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17251 - To carry out EICR testing ","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/11\/25","activity_end":"2025-11-08 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75325","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:41 (carly)<\/b>Alan is aware.<\/p>

05\/11\/2025 07:55 (alan)<\/b>EICR<\/p>

05\/11\/2025 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65947","activity_ticket_id":"60975","ticket_reference":"HDT62060","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17259 - Jinli Unit 15, Central Cross - Main Entrance door repairs ","ticket_address_1":"Unit 15 ","ticket_address_2":"16-18 Newport Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Unit 15 ","cs_id":"3001","cs_address_2":"16-18 Newport Place ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3001","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"26\/11\/25","activity_end":"2025-11-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75326","activity_notes":"Jinli Unit 15, Central Cross - Main Entrance door repairs ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2025 09:44 (jane)<\/b>Instructed TwentyTwenty Doors <\/p>

04\/11\/2025 11:46 (jane)<\/b>Chased TwentyTwenty for a date <\/p>

06\/11\/2025 13:49 (jane)<\/b>Requested access for Friday morning 14th November at 8am <\/p>

11\/11\/2025 11:00 (jane)<\/b>Client has requested 11am on Friday 14th November, but TwentyTwenty are attending 25 Garrick Street, TwentyTwenty will give us another date <\/p>

17\/11\/2025 13:54 (carly)<\/b>Twenty twenty have requested Thursday 20th November.Emailed client, awaiting confirmation.<\/p>

18\/11\/2025 11:50 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 10:22 (carly)<\/b>Twenty\/Twenty have now requested access Wednesday 26th November. Awaiting confirmation from client.<\/p>

24\/11\/2025 10:33 (carly)<\/b>Follow up email sent requesting access.<\/p>

24\/11\/2025 15:13 (carly)<\/b>Confirmed for Wednesday 26th November at 11am.<\/p>

24\/11\/2025 15:14 (carly)<\/b>Brian has been informed.<\/p>

26\/11\/2025 14:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65948","activity_ticket_id":"60976","ticket_reference":"HDT62061","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17252 - To carry out EICR testing ","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/12\/25","activity_end":"2025-12-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75327","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:44 (carly)<\/b>Alan is aware.<\/p>

05\/11\/2025 12:29 (carly)<\/b>Access requested Monday 10th November pm.<\/p>

05\/11\/2025 13:43 (jane)<\/b>Confirmed for Monday 10th November pm.<\/p>

17\/12\/2025 07:22 (alan)<\/b>EICR<\/p>

17\/12\/2025 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65949","activity_ticket_id":"60977","ticket_reference":"HDT62062","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17253 - To carry out EICR testing ","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/25","activity_end":"2025-11-06 23:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75328","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:47 (carly)<\/b>Alan is aware.<\/p>

07\/11\/2025 08:18 (alan)<\/b>EICR<\/p>

07\/11\/2025 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65950","activity_ticket_id":"60978","ticket_reference":"HDT62063","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17254 - To carry out EICR testing ","ticket_address_1":"121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"121 Long Acre ","cs_id":"1858","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/25","activity_end":"2025-11-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75329","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:48 (carly)<\/b>Alan is aware.<\/p>

14\/11\/2025 09:51 (alan)<\/b>ECIR<\/p>

14\/11\/2025 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65951","activity_ticket_id":"60979","ticket_reference":"HDT62064","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17255 - To carry out EICR testing ","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/25","activity_end":"2025-11-26 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75330","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:50 (carly)<\/b>Alan is aware.<\/p>

05\/11\/2025 12:37 (carly)<\/b>Access requested Tuesday 11th November between 1-2pm<\/p>

05\/11\/2025 13:42 (jane)<\/b>Confirmed for Tuesday 11th November between 1-2pm<\/p>

28\/11\/2025 14:46 (alan)<\/b>EICR<\/p>

30\/11\/2025 18:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65952","activity_ticket_id":"60980","ticket_reference":"HDT62065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17242 - Door repairs ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/11\/25","activity_end":"2025-11-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75331","activity_notes":"Door repairs ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2025 10:10 (jane)<\/b>Instructed TwentyTwenty - Also the lead removal is required, to program in when MDR returns <\/p>

04\/11\/2025 11:50 (jane)<\/b>Chased TwentyTwenty for a date (not 12th or 13th) <\/p>

06\/11\/2025 13:55 (jane)<\/b>Requested access for late morning Friday 14th November <\/p>

07\/11\/2025 10:26 (jane)<\/b>Confirmed for late morning on Friday 14th November with TwentyTwenty and client Booked & confirmed with David<\/p>

13\/11\/2025 10:51 (jane)<\/b>Confirmed for late morning on Friday 14th November with TwentyTwenty -All confirmedPlease use codes:3050 - For main entrance4072 - For key Pad to the flat<\/p>

14\/11\/2025 14:01 (travis)<\/b>Altered overhead lead work to allow for bi-folding to open freely.<\/p>

18\/11\/2025 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65953","activity_ticket_id":"60981","ticket_reference":"HDT62066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/GAS\/PAT","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/25","activity_end":"2025-12-16 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75332","activity_notes":" ITC \/GAS\/PAT1.There is a cabinet behind the toilet whose hinge came loose 2.The toilet seat is moving slightly. I tried adjusting it but it keeps coming loose","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:58 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 14:52 (travis)<\/b>ITC Works.<\/p>

17\/12\/2025 13:23 (jane)<\/b>To carry out the GAS\/PAT on Monday 22nd Dec<\/p>

05\/01\/2026 08:32 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/01\/2026 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65954","activity_ticket_id":"60981","ticket_reference":"HDT62066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/GAS\/PAT","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/12\/25","activity_end":"2025-12-24 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75333","activity_notes":" ITC \/GAS\/PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 09:58 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 14:52 (travis)<\/b>ITC Works.<\/p>

17\/12\/2025 13:23 (jane)<\/b>To carry out the GAS\/PAT on Monday 22nd Dec<\/p>

05\/01\/2026 08:32 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/01\/2026 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65955","activity_ticket_id":"60980","ticket_reference":"HDT62065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17242 - Door repairs ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/25","activity_end":"2025-11-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75334","activity_notes":"Door repairs ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:10 (jane)<\/b>Instructed TwentyTwenty - Also the lead removal is required, to program in when MDR returns <\/p>

04\/11\/2025 11:50 (jane)<\/b>Chased TwentyTwenty for a date (not 12th or 13th) <\/p>

06\/11\/2025 13:55 (jane)<\/b>Requested access for late morning Friday 14th November <\/p>

07\/11\/2025 10:26 (jane)<\/b>Confirmed for late morning on Friday 14th November with TwentyTwenty and client Booked & confirmed with David<\/p>

13\/11\/2025 10:51 (jane)<\/b>Confirmed for late morning on Friday 14th November with TwentyTwenty -All confirmedPlease use codes:3050 - For main entrance4072 - For key Pad to the flat<\/p>

14\/11\/2025 14:01 (travis)<\/b>Altered overhead lead work to allow for bi-folding to open freely.<\/p>

18\/11\/2025 13:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65956","activity_ticket_id":"60982","ticket_reference":"HDT62067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/ GAS\/PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/25","activity_end":"2025-12-05 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75335","activity_notes":" ITC \/ GAS\/PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:11 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 05:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/12\/2025 14:41 (jane)<\/b>Safety blind clips have been ordered, 2\/3 day lead-time <\/p>

05\/12\/2025 14:53 (travis)<\/b>Itc works <\/p>

17\/12\/2025 11:14 (travis)<\/b>Attended above property and fitted blind chain cleats to all windows to complete all ITC Works.<\/p>

17\/12\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65957","activity_ticket_id":"60982","ticket_reference":"HDT62067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/ GAS\/PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/25","activity_end":"2025-12-03 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75336","activity_notes":" ITC \/ GAS\/PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:11 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 05:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/12\/2025 14:41 (jane)<\/b>Safety blind clips have been ordered, 2\/3 day lead-time <\/p>

05\/12\/2025 14:53 (travis)<\/b>Itc works <\/p>

17\/12\/2025 11:14 (travis)<\/b>Attended above property and fitted blind chain cleats to all windows to complete all ITC Works.<\/p>

17\/12\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65958","activity_ticket_id":"60983","ticket_reference":"HDT62068","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75337","activity_notes":"Electrical boilers and controls ","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 08:21 (michaelk)<\/b>Completed heating control testing 1hr labour 55<\/p>

26\/11\/2025 12:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65959","activity_ticket_id":"60984","ticket_reference":"HDT62069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/25","activity_end":"2025-11-27 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75338","activity_notes":" ITC \/ PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:21 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 10:07 (iain)<\/b>ITC'S.<\/p>

21\/11\/2025 08:22 (michaelk)<\/b>Attended site to complete the heating itc. Two of the living room heaters were found not heating fully. 1hr labour 55<\/p>

24\/11\/2025 16:13 (carly)<\/b>Roy or Travis to remove the bedroom glass panel and transfer the mattress to the living room, as per Lilian.<\/p>

24\/11\/2025 16:14 (carly)<\/b>Please call Lilian and she will assist.<\/p>

25\/11\/2025 14:19 (alan)<\/b>PAT test Look at heater is not working in main roomQuote for replacement to follow<\/p>

26\/11\/2025 12:11 (carly)<\/b>Roy or Travis to remove the bedroom glass panel and transfer the mattress to the living room, as per Lilian.<\/p>

27\/11\/2025 11:55 (travis)<\/b>Attended with keys and removed X3 glass panels from around raised area of apartment,lowered double mattress to living room as instructed.Refitted glass panels to original positions.<\/p>

03\/12\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65960","activity_ticket_id":"60984","ticket_reference":"HDT62069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 22:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75339","activity_notes":" ITC \/ PAT","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:21 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 10:07 (iain)<\/b>ITC'S.<\/p>

21\/11\/2025 08:22 (michaelk)<\/b>Attended site to complete the heating itc. Two of the living room heaters were found not heating fully. 1hr labour 55<\/p>

24\/11\/2025 16:13 (carly)<\/b>Roy or Travis to remove the bedroom glass panel and transfer the mattress to the living room, as per Lilian.<\/p>

24\/11\/2025 16:14 (carly)<\/b>Please call Lilian and she will assist.<\/p>

25\/11\/2025 14:19 (alan)<\/b>PAT test Look at heater is not working in main roomQuote for replacement to follow<\/p>

26\/11\/2025 12:11 (carly)<\/b>Roy or Travis to remove the bedroom glass panel and transfer the mattress to the living room, as per Lilian.<\/p>

27\/11\/2025 11:55 (travis)<\/b>Attended with keys and removed X3 glass panels from around raised area of apartment,lowered double mattress to living room as instructed.Refitted glass panels to original positions.<\/p>

03\/12\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65961","activity_ticket_id":"60903","ticket_reference":"HDT61988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/10\/25","activity_end":"2025-10-29 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75340","activity_notes":"Shower controls not working Leak from the main bahtroom tap - to replace shower-hose ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

21\/10\/2025 08:33 (alan)<\/b>ITCs Order parts <\/p>

21\/10\/2025 10:59 (michaelk)<\/b>Completed heating ITC. The wireless controls have been quoted for replacement. 2hrs labour 105<\/p>

21\/10\/2025 16:00 (iain)<\/b>ITC'S.<\/p>

22\/10\/2025 10:56 (alan)<\/b>Replace extractor fans in both bathroom <\/p>

22\/10\/2025 16:19 (iain)<\/b>ITC'S.<\/p>

27\/10\/2025 12:50 (jack)<\/b>Done 240<\/p>

30\/10\/2025 09:29 (michaelk)<\/b>Attended site to replace the leaking, thermostatic shower cartridge. Commissioned on completion. 2hrs labour plus parts, total 193.78 ex vat.<\/p>

30\/10\/2025 10:22 (alan)<\/b>Return to site 1. Replace faulty LED down lighter in bathroom 2. Replace blown lamps in main room3. Install new LED lights under kitchen cabinets <\/p>

30\/10\/2025 10:59 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 15:49 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65962","activity_ticket_id":"60986","ticket_reference":"HDT62071","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating isn't working due to the thermostat.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1670","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1670","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/25","activity_end":"2025-10-30 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75341","activity_notes":"Heating isn't working due to the thermostat.","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:45 (System)<\/b>Ticket Created<\/p>

22\/10\/2025 10:53 (carly)<\/b>Mike K is aware, awaiting access details.<\/p>

23\/10\/2025 07:08 (michaelk)<\/b>Attended site to investigate the heating controls. Found the wireless thermostat wasn't responding. A replacement thermostat has been ordered. Note; i have left instructions on how to override the controls should the tenant require heating. 2hrs labour 105<\/p>

23\/10\/2025 10:07 (jane)<\/b>Attended site to investigate the heating controls. Found the wireless thermostat wasn't responding. A replacement thermostat has been ordered. Note; We have left instructions on how to override the controls should the tenant require heating<\/p>

29\/10\/2025 12:02 (carly)<\/b>Access requested Friday 31st October at 9am.<\/p>

30\/10\/2025 09:13 (jane)<\/b>Attending today <\/p>

30\/10\/2025 21:39 (michaelk)<\/b>Attended site to replace the faulty thermostat. Replaced with a honeywell t4r and left in full working order. 2hrs labour plus parts, total 220.20 ex vat.<\/p>

31\/10\/2025 09:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65963","activity_ticket_id":"60987","ticket_reference":"HDT62072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17261 - New single black-out blinds ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/25","activity_end":"2025-10-31 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75342","activity_notes":"New single black-out blinds ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 11:20 (jane)<\/b>Blinds on order - anticipated dispatch date 31\/10\/2025<\/p>

30\/10\/2025 14:13 (jane)<\/b>Blinds being fitted on Friday 31st October <\/p>

31\/10\/2025 15:50 (iain)<\/b>Supplied and fitted blinds.<\/p>

31\/10\/2025 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65964","activity_ticket_id":"60988","ticket_reference":"HDT62073","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Travis to duplicate 1x key ( 11A Gerrard - Main Door) from Court security.","ticket_address_1":"Flat 4","ticket_address_2":"11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/10\/25","activity_end":"2025-10-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75343","activity_notes":"Travis to duplicate 1x key ( 11A Gerrard - Main Door) from Court security.","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 11:00 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 10:15 (travis)<\/b>Collection of keys from security office,Attended courts security and waited for email to be sent for authorisation to cut a copy security key,Purchased key and attached to apartment four key fob as instructed.Returned all keys to security office.<\/p>

23\/10\/2025 10:47 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2025 11:06 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2025 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65965","activity_ticket_id":"60933","ticket_reference":"HDT62018","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC Due - 21st Oct","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"1736","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"04\/11\/25","activity_end":"2025-11-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75344","activity_notes":"living room secondary glazing to be faulty ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2025 12:43 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 14:50 (jane)<\/b>ITC Works need to be completed by 28th October <\/p>

21\/10\/2025 15:00 (travis)<\/b>Itc works throughout property.<\/p>

22\/10\/2025 08:10 (michaelk)<\/b>Attended site to carry out the heating ITC. Found that the boilers internal filling loop was jammed, I have ordered a replacement. Found the hallway controller damaged, will quote to replace. 1hr labour. Will return to replace the keyless loop.<\/p>

23\/10\/2025 09:49 (jane)<\/b>TwentyTwenty attending on 4th November around late morning, Lilian to notify the new tenants <\/p>

28\/10\/2025 05:44 (michaelk)<\/b>Attended site to replace the internal keyless filling loop and to run all of the underfloor heating zones. Completed work and left in full working order. 2hrs labour plus parts, total 148 ex vat.<\/p>

04\/11\/2025 09:17 (carly)<\/b>Brian to collect keys.<\/p>

06\/11\/2025 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65966","activity_ticket_id":"60989","ticket_reference":"HDT62074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Urgent ceiling repair required","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/01\/26","activity_end":"2026-01-24 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75345","activity_notes":" Urgent ceiling repair required","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 12:04 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 17:08 (roy)<\/b>Temp repair to ceiling.This ceiling has been like this for years and do not feel it is going to come down soon.Have supported it for now but need to make arrangements to take down and repair<\/p>

07\/11\/2025 09:17 (carly)<\/b>Informed Anthony we will return on Tuesday 11th November.<\/p>

11\/11\/2025 14:27 (nick)<\/b>Inspection hole confirms the larvae and plaster is letting go.Tenants to be informed of works to be carried out, Anthony.<\/p>

20\/11\/2025 16:05 (jane)<\/b>Waiting on Anthony to confirm when works can be carried out <\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65967","activity_ticket_id":"60985","ticket_reference":"HDT62070","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Electric shock from the socket.","ticket_address_1":"Flat 2","ticket_address_2":"2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/25","activity_end":"2025-10-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75346","activity_notes":" Electric shock from the socket.Guest just had an electric shock from one of the plug sockets, not a static shock, but a strong electric shock from the socket on the side of the bed.That one in the middle, this one on the bathroom side of the bedThey didnt connect anything to it, just touched it.","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:43 (System)<\/b>Ticket Created<\/p>

22\/10\/2025 10:43 (carly)<\/b>Alan is aware.Please bring keys for access.<\/p>

22\/10\/2025 14:42 (alan)<\/b>Test thought socket circuit in bedroom Refix floor socket Check that circuit that the RCD and MCBs are working correctly No faults found <\/p>

22\/10\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65968","activity_ticket_id":"60990","ticket_reference":"HDT62075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" 2 x lightbulbs","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/10\/25","activity_end":"2025-10-22 15:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75347","activity_notes":" 2 x lightbulbs","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 13:02 (System)<\/b>Ticket Created<\/p>

22\/10\/2025 13:03 (carly)<\/b>Alan is aware.<\/p>

23\/10\/2025 13:03 (alan)<\/b>Replace blown lamps in common parts and replace broken lamp holder to pendant light on 1st floor <\/p>

23\/10\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65969","activity_ticket_id":"60754","ticket_reference":"HDT61839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/25","activity_end":"2025-10-30 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75348","activity_notes":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 14:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 19:14 (roy)<\/b>Booked for Monday not today<\/p>

29\/09\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 1st October at 7am.<\/p>

02\/10\/2025 15:11 (roy)<\/b>Early morning visit.Cut open ceiling hoping to see pipework but no joy.Need access into flat 1b 68 Shaftesbury <\/p>

02\/10\/2025 15:13 (roy)<\/b>Investigated leak into shop.Tested and can confirm it is coming from the shower trap or controls.Low level shower tray and needs removing.Quote required??<\/p>

22\/10\/2025 13:05 (jane)<\/b>Attending Thursday morning 23rd October to remove shower tray - access via keys <\/p>

23\/10\/2025 17:12 (roy)<\/b>Removed bottom course of tiles and broke out shower tray but leak is not underneath.Waste pippe is definitely leaking.following further test.More of the floor needs to come up.Going to try camera tomorrow <\/p>

24\/10\/2025 05:48 (michaelk)<\/b>Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor. 4hrs labour 205<\/p>

24\/10\/2025 09:56 (jane)<\/b>Engineer returning on Monday 27th October to continue with the repair <\/p>

28\/10\/2025 05:32 (michaelk)<\/b>Attended site to continue with the shower works. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with Anthony and Lillian and are going to continue re-running a new waste beneath the bathroom floor. 8hrs labour 405<\/p>

28\/10\/2025 11:48 (roy)<\/b>Used camera and following further cutting up floor under dishwasher and further measurements, leak under kitchen floor but between kitchen sink and elbow behind shower.Michael Keenan bringing Lee in to reroute pipework a cross bathroom floor and out wall<\/p>

29\/10\/2025 18:11 (roy)<\/b>Pick up materials from Leylands Marble shop and Topps Tiles<\/p>

30\/10\/2025 09:37 (michaelk)<\/b>Attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works. 8hrs labour, 2 x engineers.<\/p>

30\/10\/2025 09:39 (michaelk)<\/b>Lee has attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plynths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared, awaiting the tray delivery. 8hrs labour 405<\/p>

30\/10\/2025 11:04 (iain)<\/b>Clear and dispose of rubbish.<\/p>

30\/10\/2025 21:29 (michaelk)<\/b>Lee has attended site and taken delivery of the shower tray. The tray has been installed and set in on bonding, which will dry ready for tiling tomorrow. 8hrs labour 405<\/p>

01\/11\/2025 12:05 (roy)<\/b>Pick up tiles and adhesive <\/p>

03\/11\/2025 14:19 (travis)<\/b>Tiling works to shower cubicle and rubbish removal\/disposal.<\/p>

05\/11\/2025 05:27 (michaelk)<\/b>Attended site to complete the shower enclosure and to seal the whole area. 8hrs labour plus parts, total 455.08 ex vat.Note; there are some roof joints to complete, Lillian is aware that this hasn't been completed due to the roof condition\/rat problem.<\/p>

05\/11\/2025 15:57 (roy)<\/b>Assist Michael KeenanClear out flat<\/p>

07\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65970","activity_ticket_id":"60903","ticket_reference":"HDT61988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"31\/10\/25","activity_end":"2025-10-31 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75349","activity_notes":"Bathroom and en-suite, rake out and re-grout flooring and replace mastic seals ","activity_timesheet":"2","ticket_notes_combined":"

15\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

21\/10\/2025 08:33 (alan)<\/b>ITCs Order parts <\/p>

21\/10\/2025 10:59 (michaelk)<\/b>Completed heating ITC. The wireless controls have been quoted for replacement. 2hrs labour 105<\/p>

21\/10\/2025 16:00 (iain)<\/b>ITC'S.<\/p>

22\/10\/2025 10:56 (alan)<\/b>Replace extractor fans in both bathroom <\/p>

22\/10\/2025 16:19 (iain)<\/b>ITC'S.<\/p>

27\/10\/2025 12:50 (jack)<\/b>Done 240<\/p>

30\/10\/2025 09:29 (michaelk)<\/b>Attended site to replace the leaking, thermostatic shower cartridge. Commissioned on completion. 2hrs labour plus parts, total 193.78 ex vat.<\/p>

30\/10\/2025 10:22 (alan)<\/b>Return to site 1. Replace faulty LED down lighter in bathroom 2. Replace blown lamps in main room3. Install new LED lights under kitchen cabinets <\/p>

30\/10\/2025 10:59 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 15:49 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"15\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65971","activity_ticket_id":"60966","ticket_reference":"HDT62051","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate leak into the kitchen of 37 Drury Lane flat 3 from roof ","ticket_address_1":"Flat 3, 37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"Flat 3, 37 Drury Lane ","cs_id":"3192","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"3192","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/11\/25","activity_end":"2025-11-03 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75350","activity_notes":"Issue with leak on going ","activity_timesheet":"2","ticket_notes_combined":"

21\/10\/2025 14:31 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 14:34 (jane)<\/b>Requested access for 12 noon on Wednesday 22nd October <\/p>

21\/10\/2025 15:17 (jane)<\/b>Confirmed for 12noon on Wednesday 22nd October with the tenant, please report to Randall first <\/p>

22\/10\/2025 16:19 (iain)<\/b>Leak into 3rd floor flat.Patch repairs maid and sealed area of roof.<\/p>

22\/10\/2025 16:35 (jane)<\/b>(Ticket Closed)<\/p>

23\/10\/2025 09:11 (jane)<\/b>(Ticket Re-Opened)<\/p>

23\/10\/2025 09:12 (jane)<\/b>Requested access to return today at 12noon - as area is still leaking <\/p>

23\/10\/2025 10:01 (jane)<\/b>Confirmed for today at 12noon <\/p>

23\/10\/2025 13:23 (jane)<\/b>Updated client The engineer is going to return when dry to seal around both sides of the skylight, he sealed around the top section but must be leaking from the sidesAs soon as there is a dry day, he will return, no need to access the flat <\/p>

03\/11\/2025 16:19 (iain)<\/b>Sealed further areas of roof.<\/p>

03\/11\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65972","activity_ticket_id":"60991","ticket_reference":"HDT62076","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler pressure low - collect keys for access ","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/10\/25","activity_end":"2025-10-23 16:01:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75351","activity_notes":"Boiler pressure low - collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 10:31 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 05:41 (michaelk)<\/b>Attended site to investigate boiler fault. Re-pressurised the system and checked all visible joints for leaks. Checked the boilers internal components and expansion, no faults found. Left the boiler operational. Note; i will order some ignition and ionisation electrodes for van stock. 2hrs labour 105<\/p>

24\/10\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65973","activity_ticket_id":"60992","ticket_reference":"HDT62077","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler fan fault ","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/25","activity_end":"2025-10-24 12:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75352","activity_notes":"Boiler fan fault The boiler has stopped working. It shows fan fault. Can someone check it as there is not hot water and heating in the apartment.Please ring Adriana for access07340 565962 ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 10:44 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 05:38 (michaelk)<\/b>Attended fallout to investigate boiler fault. The boiler was failing due to the burner fan speed. We have collected the information, the replacement part has been ordered and we will return tomorrow to fit. 2hrs labour 105<\/p>

28\/10\/2025 05:50 (michaelk)<\/b>Attended site following the collection of the replacement burner fan. Fitted the new fan and carried out the commissioning procedure, leaving the boiler in full working order. 3hrs labour 155<\/p>

28\/10\/2025 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65974","activity_ticket_id":"60993","ticket_reference":"HDT62078","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17264 - Repairs to window frames ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/25","activity_end":"2025-10-31 21:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75353","activity_notes":"Repairs to window frames ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 11:18 (jane)<\/b>Property vacant <\/p>

29\/10\/2025 11:39 (iain)<\/b>Window repairs.<\/p>

30\/10\/2025 11:00 (iain)<\/b>Window repairs.<\/p>

30\/10\/2025 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65975","activity_ticket_id":"60994","ticket_reference":"HDT62079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"One of the communal toilets is blocked","ticket_address_1":"44a Floral Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_address_1":"44a Floral Street ","cs_id":"1110","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"23\/10\/25","activity_end":"2025-10-23 15:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75354","activity_notes":"One of the communal toilets is blocked","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 13:08 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 16:21 (iain)<\/b>Rodded and flushed through toilet till clear.<\/p>

23\/10\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65976","activity_ticket_id":"60995","ticket_reference":"HDT62080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To install a light in the South Service Yard on the wall shown in photo attached. Possibly on a PIR - to discuss","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/25","activity_end":"2025-11-05 07:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75355","activity_notes":"To install a light in the South Service Yard on the wall shown in photo attached. Possibly on a PIR - to discuss","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 13:16 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 15:09 (jane)<\/b>Attending on Wednesday 5th November <\/p>

06\/11\/2025 09:00 (alan)<\/b>Its still new emergency light being with sensor above fire exit door, running new supply from existing lighting circuit<\/p>

06\/11\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65977","activity_ticket_id":"60996","ticket_reference":"HDT62081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Can you arrange for the corner of the metal plate to be screwed into the ground to prevent a trip hazard. If it doesn't work I'll consider removing the plate. ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/25","activity_end":"2025-10-24 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75356","activity_notes":"Can you arrange for the corner of the metal plate to be screwed into the ground to prevent a trip hazard. If it doesn't work I'll consider removing the plate. ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 13:27 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 13:28 (jane)<\/b>Attending early Friday morning 24th October <\/p>

24\/10\/2025 07:44 (travis)<\/b>Attended and fitted 14mm Rawl bolts to steel sheet to floor.<\/p>

24\/10\/2025 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65978","activity_ticket_id":"60997","ticket_reference":"HDT62082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Yellow nose capping required and repaint metal plates ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/25","activity_end":"2025-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75357","activity_notes":"Yellow nose capping required and repaint metal plates Can you arrange for yellow nosing to be installed on the step in South Service Yard leading to rear of Waxy's please.Also, weather dependant, could you arrange for the metal plates to be re-painted in yellow as before please. This needs to be undertaken early morning while the bins are out and preferably in fast drying paint.","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 13:30 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 10:59 (jane)<\/b>Stair nosings and stair nosing paint on order <\/p>

29\/10\/2025 07:48 (travis)<\/b>Attended early as requested (6:30) and found all steel flooring plates and asphalt had been pressure washed, rendering the plates too wet to paint,Drilled, plugged and fitted high visibility step nosing to rear of waxys.<\/p>

29\/10\/2025 11:01 (carly)<\/b>Email sent requesting a day when pressure washing does not take place.<\/p>

30\/10\/2025 07:00 (travis)<\/b>Re attended and found steel plates have been pressure washed again ,not able to paint.I will await further instructions.30\/10\/25.<\/p>

04\/11\/2025 14:48 (jane)<\/b>Chased client to find out when it is best to repaint the metal plates, suggested early Friday morning 7th November <\/p>

04\/11\/2025 14:58 (jane)<\/b>Anthony has confirmed for 8am on Friday 7th November to paint the plates <\/p>

05\/11\/2025 09:37 (jane)<\/b>2No x engineers attending on Friday 7th November at 6am <\/p>

07\/11\/2025 08:08 (travis)<\/b>Preparation and painting of steel flooring sheets (high visibility) in south service yard.<\/p>

07\/11\/2025 08:55 (roy)<\/b>With Travis<\/p>

07\/11\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65979","activity_ticket_id":"60998","ticket_reference":"HDT62083","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17263 - First Floor Office - Option Two Inside the store room was also an electric combi boiler feeding the basins to the 1st and 2nd floor toilets. We can tap in to the hot water from this boiler to feed the 2nd floor, commission and test on completion","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/25","activity_end":"2025-11-12 11:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75358","activity_notes":"First Floor Office - Option Two Inside the store room was also an electric combi boiler feeding the basins to the 1st and 2nd floor toilets. We can tap in to the hot water from this boiler to feed the 2nd floor, commission and test on completion","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 12:09 (carly)<\/b>Access requested for Friday 31st October at 11am.<\/p>

29\/10\/2025 12:21 (carly)<\/b>Please proceed. It's in the communal toilet.<\/p>

13\/11\/2025 07:04 (michaelk)<\/b>Attended site to carry out quoted work, re-routing a hot water supply to the 1st floor. Completed work and tested on completion. 268 ex vat.<\/p>

13\/11\/2025 07:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65980","activity_ticket_id":"60999","ticket_reference":"HDT62084","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Investigate leak on flat roof - The leak is accessible from the balcony of flat 6 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"22-24 Lower Addison Gardens ","cs_id":"3193","cs_address_2":"","cs_town":"London","cs_postcode":"W14 8BQ","ticket_client_site":"3193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/25","activity_end":"2025-10-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75359","activity_notes":"Investigate leak on flat roof - The leak is accessible from the balcony of flat 6 ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 14:38 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 10:45 (carly)<\/b>Please call William on arrival 077399 52188<\/p>

24\/10\/2025 15:46 (jane)<\/b>Re-booked for Wednesday morning 29th October at 9am - tenant to provide access <\/p>

27\/10\/2025 15:07 (jane)<\/b>Re-booked for Wednesday morning 29th October at 10am - tenant to provide access<\/p>

29\/10\/2025 18:09 (roy)<\/b>Job abandoned due to rain<\/p>

30\/10\/2025 15:17 (roy)<\/b>Roof repairs but I believe the leak is coming from the long glass skylight.This looks easy to remove and moisture is definitely inside and timber looks damp.Would need 2 men for thisEasy access<\/p>

06\/11\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65981","activity_ticket_id":"61000","ticket_reference":"HDT62085","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out replacement of alarms to various properties as to spreadsheet over two consecutive days ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/25","activity_end":"2025-11-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75360","activity_notes":"To carry out replacement of alarms to various properties as to spreadsheet over two consecutive days ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 15:40 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 09:04 (carly)<\/b>Flat A, 5A Mercer Street12 noon you can come but with clients until then. If you can get the keys from Sue or security as I must go out at 12 noon?<\/p>

28\/10\/2025 09:06 (carly)<\/b>Flat 1, 3 Mercer StreetPlease use keys.<\/p>

28\/10\/2025 09:07 (carly)<\/b>Flat 4, 5 Mercer StreetPlease use keys.<\/p>

29\/10\/2025 09:01 (carly)<\/b>Flat 20, 27 Slingsby Place - Confirmed, just awaiting access details.<\/p>

29\/10\/2025 09:03 (carly)<\/b>Flat 9, 27 Slingsby Place - Please use keys.<\/p>

04\/11\/2025 11:34 (carly)<\/b>Flat 5 27 Slingsby confirmed - Please use keys.<\/p>

04\/11\/2025 11:37 (carly)<\/b>Flat 21 27 Slingsby - confirmed. Please use keys.<\/p>

04\/11\/2025 12:02 (carly)<\/b>Flat 10, 27 Slingsby Place - Please use keys but also please be aware, they have video cameras watching the apartment <\/p>

04\/11\/2025 12:20 (carly)<\/b>As per Sue, please use keys on all but knock first.<\/p>

04\/11\/2025 12:50 (carly)<\/b>Flat 15, 27 Slingsby - Tenant will be home.<\/p>

05\/11\/2025 09:00 (carly)<\/b>Flat 20, 27 Slingsby - Tenant will be home.<\/p>

05\/11\/2025 18:57 (alan)<\/b>Quoted works<\/p>

07\/11\/2025 08:16 (alan)<\/b>Quoted works <\/p>

07\/11\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65982","activity_ticket_id":"61001","ticket_reference":"HDT62086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak at 19 New Row \u00e2\u20ac\u201c commercial unit \u00e2\u20ac\u201c Vacant","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/10\/25","activity_end":"2025-10-24 14:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75361","activity_notes":"Leak at 19 New Row commercial unit VacantThe leak is on the ground floor at the back, where the skylight is located. It looks like a leak comes from a flat roof above. The only access to that roof is through a window above the sink. Ladder will be required. Keys are with a Security next to fire station. Note, that there is a motion camera which can do noise when passing by. ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 16:40 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 13:29 (travis)<\/b>Collection of keys from security office,Attended above property with ladders and gained access to roof through skylight,Found various problems causing water ingress,blocked gully outlet and various splits in felt around skylight.Cleaned and painted all splits in felt and cleared gully outlet.<\/p>

24\/10\/2025 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65983","activity_ticket_id":"61002","ticket_reference":"HDT62087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Bathroom wash hand basin drain plug is stuck inside the drain.","ticket_address_1":"Flat 1","ticket_address_2":"21a Newport Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"312","cs_address_2":"21a Newport Court","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"312","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/25","activity_end":"2025-10-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75362","activity_notes":" Bathroom wash hand basin drain plug is stuck inside the drain.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 08:59 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 09:00 (carly)<\/b>Please use keys for access.<\/p>

24\/10\/2025 10:21 (roy)<\/b>Plug was stuck inside the outlet but the outlet was seriously blocked.Cleared blockage and removed pop up waste from inside the outlet.Purchased a rubber stopper<\/p>

24\/10\/2025 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65984","activity_ticket_id":"61003","ticket_reference":"HDT62088","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75363","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 09:24 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:51 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:55 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 11:51 (roy)<\/b>Pat test<\/p>

28\/10\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65985","activity_ticket_id":"61004","ticket_reference":"HDT62089","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75364","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 09:27 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:52 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:55 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 15:21 (roy)<\/b>Pat test<\/p>

28\/10\/2025 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65986","activity_ticket_id":"61005","ticket_reference":"HDT62090","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75365","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 09:30 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:52 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:56 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 15:22 (roy)<\/b>Pat test<\/p>

28\/10\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65987","activity_ticket_id":"61006","ticket_reference":"HDT62091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Issues","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/10\/25","activity_end":"2025-10-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75366","activity_notes":"Boiler IssuesIssues: Boiler pressure - No heating\/hot water Bathroom extract fan - faulty","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 09:35 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 09:36 (carly)<\/b>Tenant home to provide access.<\/p>

28\/10\/2025 05:48 (michaelk)<\/b>Attended site to investigate the heating fault. Drained down the boiler and re-pressurised the expansion vessel, carried out a vent cycle on completion. Explained the boiler and heating systems operating procedure to the new tenants. 2hrs labour 105<\/p>

28\/10\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65988","activity_ticket_id":"61007","ticket_reference":"HDT62092","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"116 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"116 Long Acre ","cs_id":"1603","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75367","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 09:38 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:52 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:56 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 11:51 (roy)<\/b>Pat test<\/p>

28\/10\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65989","activity_ticket_id":"61008","ticket_reference":"HDT62093","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"78 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"78 Long Acre ","cs_id":"1279","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75368","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 09:44 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:53 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:56 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 11:59 (roy)<\/b>Pat test<\/p>

28\/10\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65990","activity_ticket_id":"61009","ticket_reference":"HDT62094","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"83-84 Long Acre ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_address_1":"83-84 Long Acre ","cs_id":"1828","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75369","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 09:46 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:53 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:56 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 15:19 (roy)<\/b>Job cancelled Alan did it in july<\/p>

28\/10\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65991","activity_ticket_id":"61010","ticket_reference":"HDT62095","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75370","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 09:48 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:53 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:57 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 11:52 (roy)<\/b>Pat test<\/p>

28\/10\/2025 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65992","activity_ticket_id":"61011","ticket_reference":"HDT62096","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"2-4 Mercer Walk","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"2-4 Mercer Walk","cs_id":"2900","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"2900","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75371","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 10:08 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:53 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:57 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 15:21 (roy)<\/b>This is fixed wiring<\/p>

29\/10\/2025 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65993","activity_ticket_id":"61012","ticket_reference":"HDT62097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17227 - To replace mains C02 alarm ","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/25","activity_end":"2025-11-13 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75372","activity_notes":"To replace mains C02 alarm","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 10:52 (carly)<\/b>Access requested Monday 3rd November at 11am.<\/p>

03\/11\/2025 12:56 (carly)<\/b>Access now requested for Wednesday 5th November.<\/p>

03\/11\/2025 15:26 (carly)<\/b>Now moved to the Thursday 6th November.<\/p>

03\/11\/2025 15:48 (carly)<\/b>Confirmed for Thursday 6th November. Please use keys.<\/p>

12\/11\/2025 12:57 (carly)<\/b>Access requested Wednesday 12th November.<\/p>

13\/11\/2025 10:31 (jane)<\/b>Attending from 11am today <\/p>

14\/11\/2025 09:28 (michaelk)<\/b>Attended site to supply and fit a new mains co alarm to the hallway. Removed existing alarm and base to fit the replacement ei3018.2hrs labour plus parts, total 182.60 ex vat.<\/p>

14\/11\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65994","activity_ticket_id":"61013","ticket_reference":"HDT62098","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Lock","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/25","activity_end":"2025-10-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75373","activity_notes":"Broken Lock","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 10:59 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 10:59 (carly)<\/b>Roy is aware and meeting Lilian on site.<\/p>

24\/10\/2025 11:31 (roy)<\/b>Faulty cylinder Moved lock from top to bottom All ok<\/p>

24\/10\/2025 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65995","activity_ticket_id":"61014","ticket_reference":"HDT62099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17229 - To replace alarms ","ticket_address_1":"Flat 2","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"33","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/26","activity_end":"2026-01-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75374","activity_notes":"To replace alarms ","activity_timesheet":null,"ticket_notes_combined":"

24\/10\/2025 11:24 (carly)<\/b>Access requested Monday 3rd November at 1pm.<\/p>

03\/11\/2025 12:55 (carly)<\/b>Access now requested for Wednesday 5th November.<\/p>

03\/11\/2025 14:55 (carly)<\/b>Confirmed for Wednesday 5th November. Please use codes -Code to building 70190Code to Flat 2 -4376<\/p>

05\/11\/2025 10:16 (carly)<\/b>Job cancelled as per Christina.<\/p>

05\/11\/2025 10:41 (jane)<\/b>(Placed On Hold) No works are allowed at 36 Wellington Street at the moment <\/p>

12\/01\/2026 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65996","activity_ticket_id":"61015","ticket_reference":"HDT62100","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17230 - Replacement kitchen tap ","ticket_address_1":"Flat 3","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 3","cs_id":"1572","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1572","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/25","activity_end":"2025-11-05 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75375","activity_notes":"Replacement kitchen tap ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 11:29 (carly)<\/b>Access requested Wednesday 5th November at 9am.<\/p>

05\/11\/2025 10:02 (carly)<\/b>Email sent and 2 calls made requesting access.<\/p>

06\/11\/2025 05:57 (michaelk)<\/b>Attended site to replace the kitchen sink taps as quoted. Completed the installation and left in full working order. 334.99 ex vat.<\/p>

06\/11\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65997","activity_ticket_id":"61016","ticket_reference":"HDT62101","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/17265 - Supply and install 5No new double socket outlets ","ticket_address_1":"Barnards Inn 86 Fetter Lane,","ticket_address_2":"Holborn","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC4A 1AD","cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/25","activity_end":"2025-11-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75376","activity_notes":"Supply and install 5No new double socket outlets ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 11:33 (carly)<\/b>Alan to order parts.Need to speak with Alan to confirm dates.<\/p>

05\/11\/2025 11:57 (carly)<\/b>Access requested Tuesday 11th November 9am.<\/p>

05\/11\/2025 12:43 (carly)<\/b>Access now requested for Wednesday 12th November as client is unable to do Tuesdays.<\/p>

05\/11\/2025 13:40 (jane)<\/b>Confirmed for Wednesday 12th November at 9am <\/p>

14\/11\/2025 09:46 (alan)<\/b>Quoted works <\/p>

14\/11\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65998","activity_ticket_id":"61017","ticket_reference":"HDT62102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17270 - Replacement bedroom blinds and shower rail kit ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"10\/12\/25","activity_end":"2025-12-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75377","activity_notes":"Replacement bedroom blinds and shower rail kit ","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2025 11:01 (jane)<\/b>Requested access for Tuesday afternoon 4th Nov to take final measurements <\/p>

04\/11\/2025 14:43 (jane)<\/b>Taking final measurements of the blinds on Thursday 6th November<\/p>

07\/11\/2025 15:26 (jane)<\/b>Blinds on order anticipated dispatch date 27\/11\/2025 - Shower rail kit no longer required <\/p>

05\/12\/2025 11:40 (carly)<\/b>Access requested Wednesday 10th December at 9am.<\/p>

05\/12\/2025 13:24 (jane)<\/b>For 10am on Wednesday 10th December The guest will be informed. Lilian will obtain access code number to the door on Wednesday<\/p>

09\/12\/2025 15:38 (travis)<\/b>Collection of materials.<\/p>

10\/12\/2025 14:02 (travis)<\/b>Attended and fitted X2 new double roller blinds,old blinds removed and disposed off <\/p>

10\/12\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT65999","activity_ticket_id":"61018","ticket_reference":"HDT62103","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17269 - Towel rail repair ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/25","activity_end":"2025-11-27 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75378","activity_notes":"Towel rail repair","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 12:53 (carly)<\/b>Access requested Wednesday 29th October 9am.<\/p>

27\/10\/2025 09:13 (carly)<\/b>Access requested Wednesday 5th November at 11am.<\/p>

28\/10\/2025 09:00 (carly)<\/b>Confirmed for Friday 14th November at 10am by tenant.<\/p>

14\/11\/2025 14:53 (jane)<\/b>Lilian has advised we can attend at 9am on Wednesday 19th November <\/p>

20\/11\/2025 10:22 (jane)<\/b>Requested access for Monday lunchtime 24th November <\/p>

20\/11\/2025 14:53 (jane)<\/b>Confirmed for Wednesday afternoon 26th November, tenant to provide access <\/p>

28\/11\/2025 07:46 (michaelk)<\/b>Attended site to drain down heating and to replace the towel rail element. Completed work and left in full working order. 3hrs labour plus parts, total 244.76 ex vat.<\/p>

30\/11\/2025 19:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66000","activity_ticket_id":"61020","ticket_reference":"HDT62105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric boiler not working - For today, bring keys just in case tenant is not home ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/10\/25","activity_end":"2025-10-24 16:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75379","activity_notes":"Electric boiler not working - For today, bring keys just in case tenant is not home ","activity_timesheet":"2","ticket_notes_combined":"

24\/10\/2025 13:12 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 18:14 (roy)<\/b>Attended site but boiler not the issue. Unable to set up clock for the heatingMichael Keenan to return<\/p>

30\/10\/2025 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66001","activity_ticket_id":"61019","ticket_reference":"HDT62104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17271 - Replacement glass pane, new blinds ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/01\/26","activity_end":"2026-01-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75380","activity_notes":"Replacement glass pane, new blinds ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2025 16:28 (jane)<\/b>Instructed Prentice Glass, they will need to conduct a site visit as we provided them with the details <\/p>

03\/11\/2025 11:01 (jane)<\/b>Requested access for Tuesday afternoon 4th to take final measurements <\/p>

04\/11\/2025 14:43 (jane)<\/b>Taking final measurements of the glass and blinds on Thursday 6th November <\/p>

07\/11\/2025 15:25 (jane)<\/b>Blinds on order anticipated dispatch date 27\/11\/2025<\/p>

11\/11\/2025 10:52 (jane)<\/b>Glazing completed <\/p>

05\/12\/2025 11:47 (carly)<\/b>Access requested Wednesday 10th December at 11am.<\/p>

05\/12\/2025 13:24 (jane)<\/b>For 10am on Wednesday 10th December The guest will be informed. Lilian will obtain access code number to the door on Wednesday<\/p>

09\/12\/2025 15:38 (travis)<\/b>Collection of materials <\/p>

10\/12\/2025 14:05 (travis)<\/b>Attended and fitted X3 double roller blinds, removed old blinds and disposed off <\/p>

10\/12\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66002","activity_ticket_id":"61019","ticket_reference":"HDT62104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17271 - Replacement glass pane, new blinds ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"04\/12\/25","activity_end":"2025-12-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75381","activity_notes":"Replacement glass pane, new blinds ","activity_timesheet":null,"ticket_notes_combined":"

30\/10\/2025 16:28 (jane)<\/b>Instructed Prentice Glass, they will need to conduct a site visit as we provided them with the details <\/p>

03\/11\/2025 11:01 (jane)<\/b>Requested access for Tuesday afternoon 4th to take final measurements <\/p>

04\/11\/2025 14:43 (jane)<\/b>Taking final measurements of the glass and blinds on Thursday 6th November <\/p>

07\/11\/2025 15:25 (jane)<\/b>Blinds on order anticipated dispatch date 27\/11\/2025<\/p>

11\/11\/2025 10:52 (jane)<\/b>Glazing completed <\/p>

05\/12\/2025 11:47 (carly)<\/b>Access requested Wednesday 10th December at 11am.<\/p>

05\/12\/2025 13:24 (jane)<\/b>For 10am on Wednesday 10th December The guest will be informed. Lilian will obtain access code number to the door on Wednesday<\/p>

09\/12\/2025 15:38 (travis)<\/b>Collection of materials <\/p>

10\/12\/2025 14:05 (travis)<\/b>Attended and fitted X3 double roller blinds, removed old blinds and disposed off <\/p>

10\/12\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66004","activity_ticket_id":"61021","ticket_reference":"HDT62106","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door issue","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/10\/25","activity_end":"2025-10-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75383","activity_notes":"Main door issue.Can you please arrange for an engineer to check on the door.The tenant reported it not closing properly and the lock is stiff.","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2025 09:27 (System)<\/b>Ticket Created<\/p>

27\/10\/2025 12:36 (travis)<\/b>Main door works,Tightened up all hinges and lubricated,Removed door electro latch and cleaned off all old congealed grease and lubricated,Altered strike plate on leaf door and lubricated, tested numerous times.<\/p>

27\/10\/2025 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66005","activity_ticket_id":"61022","ticket_reference":"HDT62107","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Request to replace overhead light bulbs.","ticket_address_1":"Flat 1a","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1a","cs_id":"1738","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/10\/25","activity_end":"2025-10-29 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75384","activity_notes":"Request to replace overhead light bulbs.Tenant reported flickering lights.","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2025 09:49 (System)<\/b>Ticket Created<\/p>

27\/10\/2025 09:50 (carly)<\/b>Access requested Wednesday 29th October.<\/p>

27\/10\/2025 10:01 (carly)<\/b>Confirmed for Wednesday 29th October, tenant to provide access.<\/p>

29\/10\/2025 11:47 (alan)<\/b>Replace 7 high level lamps in main room to flat <\/p>

29\/10\/2025 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66006","activity_ticket_id":"60873","ticket_reference":"HDT61958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ongoing leak issue.","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/25","activity_end":"2025-11-03 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75385","activity_notes":"Ongoing leak issue.Please arrange for an engineer to meet Metcor drainage team on site on Monday, 13th at 8am.Reddans to attend at the same time to open up the wall to allow us access to the pump unit .","activity_timesheet":"2","ticket_notes_combined":"

09\/10\/2025 10:07 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 13:37 (carly)<\/b>This has now been moved to 9am as per Lilian.<\/p>

13\/10\/2025 15:41 (roy)<\/b>Remove toiletOpen up tiled wall for metco to access saniflow<\/p>

16\/10\/2025 11:53 (jane)<\/b>Requested for Friday 17th October at 10am Additional works required as below : can you please arrange for Roy to cover up the expose wall temporary until we receive landlord approval to proceed. Roy removed the wall tiles for Metcor to carry out works on Monday but this will be on hold till next week<\/p>

16\/10\/2025 14:01 (jane)<\/b>Confirmed for 10am on Friday 17th October - Tenant can provide access <\/p>

21\/10\/2025 11:06 (roy)<\/b>Returned and used protective covering to fill large hole and protect floor<\/p>

27\/10\/2025 09:56 (carly)<\/b>Engineer to attend on the 3rd Nov to remove more wall tiles as attached.Black outlined, yellow X to be removed for Metcor to carry out further works.<\/p>

04\/11\/2025 08:22 (roy)<\/b>Removed tiles and board for contractor to access macerator <\/p>

04\/11\/2025 16:56 (jane)<\/b>Sent an email to client asking if any further works are required <\/p>

05\/11\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66007","activity_ticket_id":"61023","ticket_reference":"HDT62108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating 3rd floor flat, 4 Gerrard street not working.","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/25","activity_end":"2025-10-30 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75386","activity_notes":"Heating 3rd floor flat, 4 Gerrard street not working. Heating in flat 2, 3rd floor, 4 Gerrard street which is not working properly. Its not getting warm enough.If he can set the timer from 6am to 9am and 6pm to 2am please.","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2025 10:50 (System)<\/b>Ticket Created<\/p>

27\/10\/2025 10:51 (carly)<\/b>Access requested Wednesday 29th October pm.<\/p>

27\/10\/2025 11:39 (carly)<\/b>Access confirmed. Please use keys.<\/p>

29\/10\/2025 13:56 (jane)<\/b>one of the rooms are locked, the spare key on the small white box high up on the left wall when entering the apartment on third floor - attending Thursday 30th October <\/p>

30\/10\/2025 21:20 (michaelk)<\/b>Attended site to investigate reported heating fault. Found the boilers heating setting on 30c which was raised to 70c. The heating was run up to normal working temperature and the heating was checked in the locked room. Left tin full working order. 2hrs labour 105<\/p>

31\/10\/2025 09:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66008","activity_ticket_id":"61024","ticket_reference":"HDT62109","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17245 - Redecoration of shopfront ","ticket_address_1":"4 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"4 Mercer Walk ","cs_id":"3191","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QN","ticket_client_site":"3191","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"05\/11\/25","activity_end":"2025-11-05 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75387","activity_notes":"Redecoration of shopfront ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2025 15:19 (carly)<\/b>Jack is aware and will come back to us with a date.<\/p>

28\/10\/2025 10:17 (carly)<\/b>Access requested Wednesday 5th and Thursday 6th November, weather dependant.<\/p>

04\/11\/2025 14:39 (jane)<\/b>Confirmed for Wednesday morning 5th November at 7:30am, to meet Randall at his offices <\/p>

05\/11\/2025 11:03 (travis)<\/b>Decoration works.<\/p>

06\/11\/2025 10:32 (travis)<\/b>Decoration works.<\/p>

07\/11\/2025 09:38 (jack)<\/b>Done<\/p>

07\/11\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66009","activity_ticket_id":"61025","ticket_reference":"HDT62110","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Door Seal repair","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/10\/25","activity_end":"2025-10-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75388","activity_notes":"Door Seal repairCould someone come and fix the drop-down seal on the fire door please as it won't close because of this This is on the second floor office door ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2025 13:58 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 13:27 (travis)<\/b>3rd floor fire door works.<\/p>

28\/10\/2025 15:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66010","activity_ticket_id":"61026","ticket_reference":"HDT62111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17273 - Water damage repairs to bathroom and hallway ","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/11\/25","activity_end":"2025-11-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75389","activity_notes":"Water damage repairs to bathroom and hallway ","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2025 15:18 (carly)<\/b>Jack is aware and will come back to us with a date.<\/p>

28\/10\/2025 10:13 (carly)<\/b>Access requested Tuesday 4th November.<\/p>

03\/11\/2025 14:09 (carly)<\/b>Follow up email sent.<\/p>

04\/11\/2025 09:15 (carly)<\/b>Confirmed for Wednesday 5th November - Tenant to provide access from 10am.<\/p>

05\/11\/2025 11:17 (carly)<\/b>Confirmed for Friday 7th November at 10am.<\/p>

10\/11\/2025 08:45 (jack)<\/b>Done<\/p>

10\/11\/2025 10:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66011","activity_ticket_id":"61027","ticket_reference":"HDT62112","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Flat 4, 24 Lower Addison Gardens - bedroom ceiling leak","ticket_address_1":"22-24 Lower Addison Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W14 8BQ","cs_address_1":"22-24 Lower Addison Gardens ","cs_id":"3193","cs_address_2":"","cs_town":"London","cs_postcode":"W14 8BQ","ticket_client_site":"3193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/25","activity_end":"2025-11-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75390","activity_notes":"Flat 4, 24 Lower Addison Gardens - bedroom ceiling leak","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2025 16:36 (System)<\/b>Ticket Created<\/p>

27\/10\/2025 16:40 (carly)<\/b>Requested Wednesday 29th October.<\/p>

29\/10\/2025 18:08 (roy)<\/b>Attended site but abandoned due to rain.Return Thursday <\/p>

30\/10\/2025 15:20 (roy)<\/b>Moved galvanised tanks away from area.Trapped debris behind and leaves but unable to investigate fully due to tenant having to catch a train.No one mentioned her leaving early<\/p>

06\/11\/2025 13:43 (jane)<\/b>Will re-arrange a visit once the quoted works are accepted for works in the same road <\/p>

21\/11\/2025 09:21 (roy)<\/b>This one is very difficult. Found out that 5 previous roofing contractors has tried to resolve this problem.Cleaned out gulley and carried out small repairs to the lead workFilled crack in corner of the wall.In general this area looks in great condition and looks all new.Check the other side of the parapet wall and the ledge and pointing looks immaculate.At this point I can not rule out the leak is coming from the gulley from next door.This is at a different height and half way up the wall.I doubt it is coming from next door but really can't rule this out.Hopefully what we have done might have fixed it but not sure<\/p>

26\/11\/2025 12:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66012","activity_ticket_id":"61028","ticket_reference":"HDT62113","ticket_client":"2136","client_name":"LaDuca Shoes ","ticket_title":"Small jobs","ticket_address_1":"37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"37 Drury Lane ","cs_id":"1280","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/10\/25","activity_end":"2025-10-29 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75391","activity_notes":"Small jobsThere is a cabinet door in the kitchen that has already broken a couple of times. It would be good for him to check it; I think the holes might be a little enlarged now as weve fixed it a few times.We also have two pieces in the ceiling that he screw back up, and when he did it, he mentioned turning them into a flap-like system. These holes were because we had mice, so it might help to have them on a flap like system, rather than screwed in, so that if it happens again, the ceiling is easy to access. ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 09:57 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 09:59 (carly)<\/b>Access requested Wednesday 29th October.<\/p>

29\/10\/2025 15:18 (travis)<\/b>Fitted X2 inspection panels and repaired kitchen cupboard door.<\/p>

29\/10\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66014","activity_ticket_id":"61029","ticket_reference":"HDT62114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Various Issues","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"03\/11\/25","activity_end":"2025-11-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75393","activity_notes":" Various IssuesPaint peeling after Mold repaint. As indicated in your records- the flat had mold last winter due to an issue on the outside wall (broken pipe- excessive water pouring on wall) The wall was repainted a few times before the issue was fixed outside. The same wall now has some paint peeling. Dont know if water related but could someone, please come check what needs to be done. Thank you. Bedroom Closet handle and panel above stove.Bedroom closet handle fell of when touched- screw appears to have cracked (last week). Panel above stove fell off while cooking. I put it back in place a few times but it wont stay on at this point and is falling off every few days (started few weeks ago). Would appreciate someone coming by to quickly fix both. Thank you.Wood on window ledge cracked. I open my windows nearly every day. I was gone from 22-24 Oct and locked Windows. When I returned I opened this one (living room- closest to TV)- and immediately all the wood crumbled around the ledge. No issue before (besides very clear sign of age) but its now all splitting and falling apart, if someone could please come by. Thank you. I havent tried to open others yet to ensure no issues.","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 10:37 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 10:38 (carly)<\/b>Access requested Tuesday 5th November at 9am.<\/p>

28\/10\/2025 10:40 (carly)<\/b> Access requested Tuesday 4th November.<\/p>

28\/10\/2025 11:08 (carly)<\/b>Access now requested Friday 31st October.<\/p>

28\/10\/2025 14:19 (jane)<\/b>Confirmed for Friday 31st October at 9am - Please use keys if the tenant is not on site<\/p>

29\/10\/2025 09:53 (carly)<\/b>Now confirmed for Monday 3rd November pm - please use keys.As per Christina.<\/p>

03\/11\/2025 16:16 (iain)<\/b>Paint peeling on bedroom wall. Doesn't seem to be caused by any water damage. Decoration required.<\/p>

04\/11\/2025 10:45 (carly)<\/b>Access requested at 9am on Friday 7th November.<\/p>

05\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

06\/11\/2025 13:36 (jane)<\/b>Requested access for Monday 10th November at 9am <\/p>

07\/11\/2025 09:03 (carly)<\/b>Confirmed for Monday 10th November. Please use keys.<\/p>

11\/11\/2025 10:13 (roy)<\/b>Screw broken inside handle. Removed and replaced. All okRepaired window sash, filled and primed, undercoated. Doesn't need top coatI reported weeks ago that a new extractor fan needs to be replaced as all the grill and filter is missing. Once this is replaced then the integrated door can be fixed properly <\/p>

12\/11\/2025 12:43 (jack)<\/b>Done 210<\/p>

12\/11\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66015","activity_ticket_id":"61030","ticket_reference":"HDT62115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Lights","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/25","activity_end":"2025-10-30 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75394","activity_notes":"Broken LightsWe have 2 lights (1 in our lounge and 1 in our bedroom) where the lights don't work. As this is built in light, we cannot change the bulbs ourselves","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 10:43 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 10:44 (carly)<\/b>Need to speak with Alan to confirm date.<\/p>

29\/10\/2025 10:27 (carly)<\/b>Access requested 30th October am.<\/p>

30\/10\/2025 12:28 (jane)<\/b>Tenant is home all day today <\/p>

31\/10\/2025 13:04 (alan)<\/b>Replace 4 LED lights in bedroom due to old fittings not working and being obsoleteRepair light fitting in main room<\/p>

31\/10\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66016","activity_ticket_id":"61031","ticket_reference":"HDT62116","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights issues","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/25","activity_end":"2025-10-30 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75395","activity_notes":"Lights issuesI continue to have lighting outages in the following areas, is it possible to have this resolved by this Friday, as I have a dinner party on Saturday, and don't want my guests to deal with no lighting.- 2x bathroom ceiling lights are out.NOTE: Patryck had sent someone to fix this previously, but it didn't resolve the issue.-1x kitchen backsplash light (these are the lights underneath the top cupboards, which light the kitchen counters. The light that is out is the last light on the left, near the water kettle socket).- 1st floor hallway sensor not working, so the lights do not go on automatically, until I walk down to the last step. This is very dangerous as I'm walking downstairs in the dark when leaving my flat in the morning.","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 11:20 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 11:21 (carly)<\/b>Will speak with Alan to confirm date and time.<\/p>

28\/10\/2025 11:53 (carly)<\/b>Access requested Thursday 30th October.<\/p>

29\/10\/2025 10:30 (carly)<\/b>Access confirmed for Thursday 30th October - Please use keys.<\/p>

29\/10\/2025 10:43 (carly)<\/b>Please take shoes off when entering the property.<\/p>

31\/10\/2025 13:01 (alan)<\/b>1. Replace 3 faulty downlights in bathroom due old fitting being faulty 2. Replace blown lamp to lights under kitchen cupboard 3. Replace faulty movement sensor to common parts lights on 1st floor <\/p>

31\/10\/2025 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66017","activity_ticket_id":"61032","ticket_reference":"HDT62117","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd Floor - All toilets blocked.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/10\/25","activity_end":"2025-10-28 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75396","activity_notes":"2nd Floor - All toilets blocked.","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 11:59 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:41 (iain)<\/b>Rodded and flushed through till clear.<\/p>

29\/10\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66018","activity_ticket_id":"61033","ticket_reference":"HDT62118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Door handle repair","ticket_address_1":"50-56 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"50-56 Shaftesbury Avenue ","cs_id":"3105","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75397","activity_notes":" Door handle repairRepair of the door handle leading to the basement from ground floor","activity_timesheet":null,"ticket_notes_combined":"

28\/10\/2025 12:53 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 12:53 (carly)<\/b>Roy is aware and will attend within the hour.<\/p>

28\/10\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66019","activity_ticket_id":"61034","ticket_reference":"HDT62119","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17219 - Electrical Remedial Works ","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_id":"1582","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/26","activity_end":"2026-01-22 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75398","activity_notes":"Electrical Remedial Works ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2025 10:17 (carly)<\/b>Alan awaiting parts.<\/p>

12\/01\/2026 12:37 (carly)<\/b>Access requested for Monday 19th January at 9am.<\/p>

12\/01\/2026 15:18 (carly)<\/b>Tenant has requested Thursday 22nd January instead.<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66020","activity_ticket_id":"61035","ticket_reference":"HDT62120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for an engineer to reinstate door handle (common parts to basement)","ticket_address_1":"52a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52a Shaftesbury Avenue ","cs_id":"3195","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"3195","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75399","activity_notes":"Arrange for an engineer to reinstate door handle (common parts to basement)","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 14:31 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 15:20 (roy)<\/b>Refixed door handle but does need a grub screw<\/p>

29\/10\/2025 11:41 (iain)<\/b>Reinstate door handle.<\/p>

29\/10\/2025 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66021","activity_ticket_id":"61035","ticket_reference":"HDT62120","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for an engineer to reinstate door handle (common parts to basement)","ticket_address_1":"52a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52a Shaftesbury Avenue ","cs_id":"3195","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"3195","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"28\/10\/25","activity_end":"2025-10-28 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75400","activity_notes":"Arrange for an engineer to reinstate door handle (common parts to basement)","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 14:31 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 15:20 (roy)<\/b>Refixed door handle but does need a grub screw<\/p>

29\/10\/2025 11:41 (iain)<\/b>Reinstate door handle.<\/p>

29\/10\/2025 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66022","activity_ticket_id":"61036","ticket_reference":"HDT62121","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Site office supply - To order 4No packs of toner cartridges ","ticket_address_1":"21a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21a Wardour Street ","cs_id":"995","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/25","activity_end":"2025-10-30 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75401","activity_notes":"Site office supply - To order 4No packs of toner cartridges ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 15:43 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 15:44 (jane)<\/b>Toner cartridges have been ordered - arriving to the office tomorrow <\/p>

30\/10\/2025 10:25 (alan)<\/b>Drop off printer ink to Lillian<\/p>

30\/10\/2025 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66023","activity_ticket_id":"61037","ticket_reference":"HDT62122","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating to flat - collect keys but knock first ","ticket_address_1":"Flat 1 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/10\/25","activity_end":"2025-10-28 18:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75402","activity_notes":"No heating to flat - collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 16:36 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 08:34 (roy)<\/b>Repressured system as 0.2 bar.Could see no reason why pressure had droppedLeft system running<\/p>

29\/10\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66024","activity_ticket_id":"61038","ticket_reference":"HDT62123","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Ballet Barre to be up outside Pineapple Shop by 3pm at the latest today - for an event - Lynne's budget ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/25","activity_end":"2025-10-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75403","activity_notes":"Ballet Barre to be up outside Pineapple Shop by 3pm at the latest today - for an event - Lynne's budget ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 09:27 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:39 (iain)<\/b>Ballet stage.<\/p>

29\/10\/2025 13:17 (jane)<\/b>Set up ballet bar, returning early Thursday morning 30th October to remove <\/p>

29\/10\/2025 18:12 (roy)<\/b>With IanPut together ballet bar<\/p>

30\/10\/2025 10:56 (iain)<\/b>Remove ballet bar.<\/p>

30\/10\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66025","activity_ticket_id":"61038","ticket_reference":"HDT62123","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Ballet Barre to be up outside Pineapple Shop by 3pm at the latest today - for an event - Lynne's budget ","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"30\/10\/25","activity_end":"2025-10-30 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75404","activity_notes":"Ballet Barre to be up outside Pineapple Shop by 3pm at the latest today - for an event - Lynne's budget ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 09:27 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:39 (iain)<\/b>Ballet stage.<\/p>

29\/10\/2025 13:17 (jane)<\/b>Set up ballet bar, returning early Thursday morning 30th October to remove <\/p>

29\/10\/2025 18:12 (roy)<\/b>With IanPut together ballet bar<\/p>

30\/10\/2025 10:56 (iain)<\/b>Remove ballet bar.<\/p>

30\/10\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66026","activity_ticket_id":"61039","ticket_reference":"HDT62124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kung Foo Noodle - 66 Shaftesbury Avenue. Recurring leak.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/25","activity_end":"2025-10-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75405","activity_notes":"Kung Foo Noodle - 66 Shaftesbury Avenue. Recurring leak.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 09:32 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 09:32 (carly)<\/b>Iain is aware and will attend today.<\/p>

31\/10\/2025 15:55 (iain)<\/b>No leak when site attended. Video shows water coming through tiles\/boxing in basement toilet. Ran all nearby services. If leak repeats would probably need to remove tiles and section of boxing, but sourcing replacement tiles probably not possible unless there are some on site.<\/p>

31\/10\/2025 15:57 (jane)<\/b>(Ticket Closed)<\/p>

03\/11\/2025 11:17 (carly)<\/b>(Ticket Re-Opened)<\/p>

03\/11\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66027","activity_ticket_id":"61040","ticket_reference":"HDT62125","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom issue ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"31\/10\/25","activity_end":"2025-10-31 12:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75406","activity_notes":"Intercom issue ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2025 09:55 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:02 (jane)<\/b>Instructed PK Electrics to attend <\/p>

30\/10\/2025 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66028","activity_ticket_id":"61041","ticket_reference":"HDT62126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There appeared to be a horizontal breach in the compartmentation in the riser cupboard. ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_id":"2980","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/25","activity_end":"2025-11-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75407","activity_notes":"There appeared to be a horizontal breach in the compartmentation in the riser cupboard. ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 10:03 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:04 (carly)<\/b>Access requested for Tuesday 4th November at 9am.<\/p>

29\/10\/2025 10:34 (carly)<\/b>Confirmed for Tuesday 4th November.<\/p>

04\/11\/2025 12:55 (travis)<\/b>Applied fire resistant caulking to edges of existing ceiling fire board.<\/p>

04\/11\/2025 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66029","activity_ticket_id":"61042","ticket_reference":"HDT62127","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water Meter Readings","ticket_address_1":"Flat 3.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.3","cs_id":"944","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"944","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/25","activity_end":"2025-10-30 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75408","activity_notes":"Water Meter Readings","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 10:17 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:19 (carly)<\/b>Alan is aware, just awaiting water meter number.<\/p>

29\/10\/2025 10:36 (carly)<\/b>Christina is unable to provide water meter number, just that it is flat 3.3<\/p>

31\/10\/2025 11:12 (alan)<\/b>Photograph on water metres and email to Office<\/p>

31\/10\/2025 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66030","activity_ticket_id":"61043","ticket_reference":"HDT62128","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal Lights","ticket_address_1":"33 Cranbourn Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"33 Cranbourn Street","cs_id":"761","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"29\/10\/25","activity_end":"2025-10-29 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75409","activity_notes":"Communal LightsAll Hallway lights in shared stairway have been off since yesterday morning. Its pitch black in the hall from sunset- lights didnt switch on yesterday when I left at 9am, came back at 9pm or left today at 9am again.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 10:25 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:25 (carly)<\/b>Alan is aware and will attend today.<\/p>

29\/10\/2025 10:53 (alan)<\/b>Called out to investigate lights in common parts not working Found MCB in distribution board to be off Reset MCB test and leave working <\/p>

29\/10\/2025 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66031","activity_ticket_id":"61044","ticket_reference":"HDT62129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Implement a programme of inspection and testing for all portable electrical appliances and ensure the record is stored in your Compliance Documentation Storage System.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/25","activity_end":"2025-11-03 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75410","activity_notes":"Implement a programme of inspection and testing for all portable electrical appliances and ensure the record is stored in your Compliance Documentation Storage System.Portable electrical appliance testing had not been completed for items on site. No testing labels were observed on the plug in electrical appliances in the third floor electrical cupboard.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 10:38 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:41 (carly)<\/b>Requested Monday 3rd November.<\/p>

04\/11\/2025 08:23 (roy)<\/b>Pat tesr<\/p>

04\/11\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66032","activity_ticket_id":"60754","ticket_reference":"HDT61839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"30\/10\/25","activity_end":"2025-10-30 19:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75411","activity_notes":"To rubble bags from site ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 14:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 19:14 (roy)<\/b>Booked for Monday not today<\/p>

29\/09\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 1st October at 7am.<\/p>

02\/10\/2025 15:11 (roy)<\/b>Early morning visit.Cut open ceiling hoping to see pipework but no joy.Need access into flat 1b 68 Shaftesbury <\/p>

02\/10\/2025 15:13 (roy)<\/b>Investigated leak into shop.Tested and can confirm it is coming from the shower trap or controls.Low level shower tray and needs removing.Quote required??<\/p>

22\/10\/2025 13:05 (jane)<\/b>Attending Thursday morning 23rd October to remove shower tray - access via keys <\/p>

23\/10\/2025 17:12 (roy)<\/b>Removed bottom course of tiles and broke out shower tray but leak is not underneath.Waste pippe is definitely leaking.following further test.More of the floor needs to come up.Going to try camera tomorrow <\/p>

24\/10\/2025 05:48 (michaelk)<\/b>Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor. 4hrs labour 205<\/p>

24\/10\/2025 09:56 (jane)<\/b>Engineer returning on Monday 27th October to continue with the repair <\/p>

28\/10\/2025 05:32 (michaelk)<\/b>Attended site to continue with the shower works. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with Anthony and Lillian and are going to continue re-running a new waste beneath the bathroom floor. 8hrs labour 405<\/p>

28\/10\/2025 11:48 (roy)<\/b>Used camera and following further cutting up floor under dishwasher and further measurements, leak under kitchen floor but between kitchen sink and elbow behind shower.Michael Keenan bringing Lee in to reroute pipework a cross bathroom floor and out wall<\/p>

29\/10\/2025 18:11 (roy)<\/b>Pick up materials from Leylands Marble shop and Topps Tiles<\/p>

30\/10\/2025 09:37 (michaelk)<\/b>Attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works. 8hrs labour, 2 x engineers.<\/p>

30\/10\/2025 09:39 (michaelk)<\/b>Lee has attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plynths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared, awaiting the tray delivery. 8hrs labour 405<\/p>

30\/10\/2025 11:04 (iain)<\/b>Clear and dispose of rubbish.<\/p>

30\/10\/2025 21:29 (michaelk)<\/b>Lee has attended site and taken delivery of the shower tray. The tray has been installed and set in on bonding, which will dry ready for tiling tomorrow. 8hrs labour 405<\/p>

01\/11\/2025 12:05 (roy)<\/b>Pick up tiles and adhesive <\/p>

03\/11\/2025 14:19 (travis)<\/b>Tiling works to shower cubicle and rubbish removal\/disposal.<\/p>

05\/11\/2025 05:27 (michaelk)<\/b>Attended site to complete the shower enclosure and to seal the whole area. 8hrs labour plus parts, total 455.08 ex vat.Note; there are some roof joints to complete, Lillian is aware that this hasn't been completed due to the roof condition\/rat problem.<\/p>

05\/11\/2025 15:57 (roy)<\/b>Assist Michael KeenanClear out flat<\/p>

07\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66033","activity_ticket_id":"61045","ticket_reference":"HDT62130","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for suitable measures for post to be distributed to a different location. The letterbox opens and allows for letters to be posted into the electrical intake cupboard where wires are.","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/25","activity_end":"2025-12-01 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75412","activity_notes":"To seal letter plate closed. Speak to Mike before hand.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 10:45 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 16:21 (iain)<\/b>Details and photos taken to work out a solution for letter box issues.<\/p>

27\/11\/2025 14:30 (travis)<\/b>Attended above property and pre drilled the letter box frame and opening brass flap, fitted two self tapping screws to top and bottom to prevent post box being used.Painted screws from silver to a more suitable colour to blend in with brass letter box.<\/p>

30\/11\/2025 17:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66034","activity_ticket_id":"61046","ticket_reference":"HDT62131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Clear and organise \"rat's nest\" of cables and extensions in the bottom of the electrical cupboard, provide additional fixed wired electrical sockets if required. ","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_id":"2980","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/25","activity_end":"2025-11-21 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75413","activity_notes":"Clear and organise "rat's nest" of cables and extensions in the bottom of the electrical cupboard, provide additional fixed wired electrical sockets if required. Extension leads were being used incorrectly.","activity_timesheet":"1","ticket_notes_combined":"

29\/10\/2025 10:49 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:50 (carly)<\/b>Requested for Monday 10th November.<\/p>

14\/11\/2025 09:52 (alan)<\/b>Tidy up cables in electrical cupboard <\/p>

18\/11\/2025 10:31 (alan)<\/b>Tidy up cables in cupboard <\/p>

18\/11\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66035","activity_ticket_id":"61047","ticket_reference":"HDT62132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Artificial Plants \u00e2\u20ac\u201c we have a waste collection on Wednesday \u00e2\u20ac\u201c if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage \u00e2\u20ac\u201c it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/25","activity_end":"2025-11-04 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75414","activity_notes":"Artificial Plants we have a waste collection on Wednesday if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 11:21 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:23 (carly)<\/b>Requested for Tuesday 4th November at 9am.<\/p>

04\/11\/2025 10:18 (travis)<\/b>Attended and gained access to high level plastic plants, removed all plants and awaiting confirmation to paint out old signage.<\/p>

05\/11\/2025 13:13 (jane)<\/b>Notified client we are returning on Monday morning 10th October at 7am to paint over the sign in black <\/p>

05\/11\/2025 15:43 (roy)<\/b>Removal of plants above sign but no access into shop<\/p>

07\/11\/2025 11:41 (jane)<\/b>Confirmed for early Monday morning 10th November to paint the sign and leave the artificial flowers inside the unit Key number 103 B6<\/p>

10\/11\/2025 08:23 (travis)<\/b>Painting high level signage board above vacant shop.<\/p>

10\/11\/2025 10:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66036","activity_ticket_id":"61047","ticket_reference":"HDT62132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Artificial Plants \u00e2\u20ac\u201c we have a waste collection on Wednesday \u00e2\u20ac\u201c if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage \u00e2\u20ac\u201c it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/25","activity_end":"2025-11-10 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75415","activity_notes":"Artificial Plants we have a waste collection on Wednesday if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 11:21 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:23 (carly)<\/b>Requested for Tuesday 4th November at 9am.<\/p>

04\/11\/2025 10:18 (travis)<\/b>Attended and gained access to high level plastic plants, removed all plants and awaiting confirmation to paint out old signage.<\/p>

05\/11\/2025 13:13 (jane)<\/b>Notified client we are returning on Monday morning 10th October at 7am to paint over the sign in black <\/p>

05\/11\/2025 15:43 (roy)<\/b>Removal of plants above sign but no access into shop<\/p>

07\/11\/2025 11:41 (jane)<\/b>Confirmed for early Monday morning 10th November to paint the sign and leave the artificial flowers inside the unit Key number 103 B6<\/p>

10\/11\/2025 08:23 (travis)<\/b>Painting high level signage board above vacant shop.<\/p>

10\/11\/2025 10:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66037","activity_ticket_id":"61048","ticket_reference":"HDT62133","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17272 - Replacement wall hung toilet pan ","ticket_address_1":"Flat 1","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 1","cs_id":"2912","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2H 9JS","ticket_client_site":"2912","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/11\/25","activity_end":"2025-11-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75416","activity_notes":"Replacement wall hung toilet pan ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 11:41 (jane)<\/b>Client would like to go ahead with Bathroom One, special order toilet pan on order <\/p>

03\/11\/2025 10:35 (jane)<\/b>Waiting on delivery of new toilet seat (first one was broken)<\/p>

04\/11\/2025 10:23 (jane)<\/b>Requested access for Friday 7th November at 9am <\/p>

04\/11\/2025 11:36 (jane)<\/b>Confirmed for Friday morning 7th November, tenant home for access <\/p>

04\/11\/2025 12:50 (carly)<\/b>When on site, can you please speak with the tenant about the smell and if the new toilet will resolve this issue?<\/p>

07\/11\/2025 14:10 (jane)<\/b>Returning on Monday morning 10th November to complete the toilet repairs <\/p>

10\/11\/2025 07:28 (michaelk)<\/b>Attended site to replace the wall hung pan, waste and flush cone. We had to replace 4 x tiles which had been broken. Allowed adhesive and grout to dry. 5hrs labour plus parts, total 305 ex vat <\/p>

10\/11\/2025 10:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66038","activity_ticket_id":"61049","ticket_reference":"HDT62134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"extractor fan leaking oil","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"31\/10\/25","activity_end":"2025-10-31 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75417","activity_notes":"extractor fan leaking oilissue with oil leaking on to food being cooked.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 13:07 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 13:08 (carly)<\/b>Access requested Friday 31st October.<\/p>

29\/10\/2025 14:39 (jane)<\/b>Confirmed for Friday 31st October, collect keys but knock first <\/p>

31\/10\/2025 12:19 (alan)<\/b>Have tried cleaning unit unfortunately due to where the eye is and the amount of it it is impossible to clean out of the extraction system would recommend replacing the cooker hood extractor hood and ensuring coal filters are installedSee attached photos for quote from new tractor<\/p>

31\/10\/2025 16:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66039","activity_ticket_id":"61050","ticket_reference":"HDT62135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17262 - House of Spells - Replacement front door glass ","ticket_address_1":"Unit 3","ticket_address_2":"Central Cross ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 3","cs_id":"2174","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"2174","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"21\/11\/25","activity_end":"2025-11-21 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75418","activity_notes":"House of Spells - Replacement front door glass ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2025 13:31 (jane)<\/b>Instructed Prentice Glass <\/p>

04\/11\/2025 11:43 (jane)<\/b>2 \/ 3 week - lead-time on the glass <\/p>

14\/11\/2025 13:12 (jane)<\/b>Glass is now ready, requested access for Friday 21st November around lunchtime <\/p>

18\/11\/2025 12:28 (carly)<\/b>Confirmed for Friday 21st November - Anthony to arrange keys for access.<\/p>

18\/11\/2025 12:31 (carly)<\/b>Natasha at Prentice glass informed.<\/p>

26\/11\/2025 16:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66040","activity_ticket_id":"61051","ticket_reference":"HDT62136","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Display 'No Unauthorised Access' signage at each roof access point.","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_id":"2980","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/25","activity_end":"2025-11-04 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75419","activity_notes":"Display 'No Unauthorised Access' signage at each roof access point.Observation'No Unauthorised Access' signage was not displayed at the roof access points.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 13:59 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 07:57 (travis)<\/b>Attended,Signage on order.<\/p>

30\/10\/2025 14:55 (jane)<\/b>2No signs on order - 2\/3 day lead-time <\/p>

04\/11\/2025 12:54 (travis)<\/b>Attended with signs and fitted below each roof access point (X2).<\/p>

04\/11\/2025 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66041","activity_ticket_id":"61052","ticket_reference":"HDT62137","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Broken sink pop up drain and leaking tap ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/25","activity_end":"2025-10-31 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75420","activity_notes":"Broken sink pop up drain and leaking tap 1. Broken sink pop-up drain with overflow (1st floor ladies' toilet) : The drain cap has come off, and the pop-up mechanism is no longer working.2. Leaking tap (1st floor service area) : The tap is continuously leaking and cannot be fully shut off.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 14:01 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 14:02 (jane)<\/b>Confirmed for early Friday morning 31st October <\/p>

29\/10\/2025 14:41 (jane)<\/b>Confirmed for Friday morning 31st October at 7:30am <\/p>

03\/11\/2025 07:19 (michaelk)<\/b>Attended site to investigate the reported plumbing issues. Collected required parts from suppliers and completed both jobs. The ladies hand basin was stripped down and a new slotted waste was installed. The service area tap was stripped and a new cartridge was fitted. 3hrs labour plus parts, total 199.80 ex vat.<\/p>

03\/11\/2025 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66042","activity_ticket_id":"61053","ticket_reference":"HDT62138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various Works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/25","activity_end":"2025-10-31 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75421","activity_notes":"Various Works Bathroom: repair\/regrout any loose or damaged tiles and check seals to prevent leaks or damp issues.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 14:15 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 14:16 (jane)<\/b>Requested access for Friday morning 31st October <\/p>

30\/10\/2025 12:40 (jane)<\/b>Confirmed for Friday morning 31st October at 9am, take keys but please knock <\/p>

30\/10\/2025 13:48 (jane)<\/b>For 9am on Friday 31st October - tenant will provide access <\/p>

31\/10\/2025 12:11 (travis)<\/b>Bathroom works, cutting out old mastic seals and replacing,Refitted loose and uplifted bathroom floor tiles and regrouted.<\/p>

31\/10\/2025 12:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66043","activity_ticket_id":"61054","ticket_reference":"HDT62139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Recommendation\tEnsure loose staircase nosing is secured and all other nosing checked and secured as required. ","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/25","activity_end":"2025-10-30 15:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75422","activity_notes":"RecommendationEnsure loose staircase nosing is secured and all other nosing checked and secured as required. Nosing appeared to be loose on the staircase. ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 14:51 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 13:18 (travis)<\/b>Overhaul of all stair nosings, screwing down where required and sticking rubber treads to nosings where loose.<\/p>

30\/10\/2025 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66044","activity_ticket_id":"61055","ticket_reference":"HDT62140","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ensure that the electrical cupboard on the ground floor is fully investigated smoke stopping and remedial action completed if required","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/10\/25","activity_end":"2025-10-30 18:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75423","activity_notes":"Ensure that the electrical cupboard on the ground floor is fully investigated smoke stopping and remedial action completed if requiredObservationThere was evidence that some smoke stopping had been undertaken in the electrical cupboard on the ground floor, but there appeared to still be holes around the wiring at the top.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 14:54 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 10:20 (travis)<\/b>Smoke proofing sealing around wires in electrical cupboard.<\/p>

30\/10\/2025 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66045","activity_ticket_id":"61056","ticket_reference":"HDT62141","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To install temporary supplies for Marketing Event ","ticket_address_1":"13 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"13 Mercer Street ","cs_id":"1403","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/25","activity_end":"2025-11-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75424","activity_notes":"To install temporary supplies for Marketing Event ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 15:09 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 15:10 (jane)<\/b>Client has advised the supply needs to be installed on Monday 3rd November <\/p>

04\/11\/2025 06:43 (alan)<\/b>Install temporary power for back of house kitchen and relocate floor boxes ready for a marketing event<\/p>

04\/11\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66046","activity_ticket_id":"61057","ticket_reference":"HDT62142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/11\/25","activity_end":"2025-11-03 17:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75425","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 15:40 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 15:41 (jane)<\/b>Agreed to attend on Monday 3rd November <\/p>

04\/11\/2025 07:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/11\/2025 07:27 (michaelk)<\/b>Fitted 2 x new smoke alarms to the hallway and bedroom. 1hr labour plus parts, total 102.40 ex vat.<\/p>

04\/11\/2025 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66047","activity_ticket_id":"61058","ticket_reference":"HDT62143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To clear gullies ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/25","activity_end":"2025-10-31 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75426","activity_notes":"To clear gullies ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 16:12 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 16:14 (jane)<\/b>Requested access for Friday morning 31st October at 9am <\/p>

29\/10\/2025 16:47 (jane)<\/b>Confirmed for Friday 31st October at 8am - tenant to provide access <\/p>

31\/10\/2025 08:32 (iain)<\/b>Clear box gutters.<\/p>

31\/10\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>

03\/11\/2025 14:17 (carly)<\/b>(Ticket Re-Opened)<\/p>

03\/11\/2025 15:49 (carly)<\/b>Cancelled by client.<\/p>

04\/11\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66048","activity_ticket_id":"61059","ticket_reference":"HDT62144","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17223 - Wellness Room redecoration","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/11\/25","activity_end":"2025-11-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75427","activity_notes":"Wellness Room redecoration","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 08:54 (jane)<\/b>Note from client :Paint is due into us tomorrow. Please can you schedule works with Jack. <\/p>

03\/11\/2025 12:28 (carly)<\/b>Paint has now arrived, Jack is aware and will confirm date<\/p>

07\/11\/2025 11:05 (carly)<\/b>Access requested 12th,13th and 14th November.<\/p>

07\/11\/2025 14:03 (jane)<\/b>Confirmed Wednesday 12th, Thursday 13th, and Friday 14th November early mornings <\/p>

14\/11\/2025 06:16 (jack)<\/b>Done<\/p>

14\/11\/2025 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66049","activity_ticket_id":"61060","ticket_reference":"HDT62145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric heating gone down ","ticket_address_1":"Flat 2 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 2 Egmont House","cs_id":"580","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/10\/25","activity_end":"2025-10-30 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75428","activity_notes":"Electric heating gone down Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 09:15 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 21:15 (michaelk)<\/b>Attended site to investigate heating issue. Worked through the heating controller and set it to non-programmable. Confirmed operation as an on-off thermostat. Switched the boiler from summer to winter and left in full working order. 2hrs labour 105<\/p>

31\/10\/2025 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66050","activity_ticket_id":"61061","ticket_reference":"HDT62146","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace fridge lights ","ticket_address_1":"Flat 4","ticket_address_2":"21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 4","cs_id":"1670","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1670","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/25","activity_end":"2025-10-31 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75429","activity_notes":"To replace fridge lights ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 09:45 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 09:46 (jane)<\/b>Requested access for Friday 31st October <\/p>

30\/10\/2025 10:32 (jane)<\/b>Confirmed for Friday afternoon 31st October at 1pm - collect keys but knock first <\/p>

31\/10\/2025 13:20 (roy)<\/b>Replace fridge bulb<\/p>

31\/10\/2025 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66051","activity_ticket_id":"61062","ticket_reference":"HDT62147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace the letter box with an anti-arson fireproof letter box","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/11\/25","activity_end":"2025-11-07 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75430","activity_notes":"Replace the letter box with an anti-arson fireproof letter box","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 10:50 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 14:53 (jane)<\/b>Letterbox fire rated on order <\/p>

07\/11\/2025 11:24 (travis)<\/b>Removal of old letter box and replacement with a new fire rated letter box.<\/p>

07\/11\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66052","activity_ticket_id":"61063","ticket_reference":"HDT62148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No more hot water and no more heating. Boiling says \u00e2\u20ac\u0153F75 . Fault pump\/water shortage. ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/25","activity_end":"2025-10-31 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75431","activity_notes":"No more hot water and no more heating. Boiling says F75 . Fault pump\/water shortage. ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 11:30 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 11:31 (jane)<\/b>Use Keys unless tenant is there Requested for today between 12:30pm\/1:30pm<\/p>

30\/10\/2025 14:04 (michaelk)<\/b>Attended site to investigate boiler failure. The pump head was removed as it wasn't circulating. The impeller has seized, so a replacement pump is required. We have ordered a replacement. 2hrs labour 105<\/p>

31\/10\/2025 13:19 (roy)<\/b>Pick up pump for Michael <\/p>

03\/11\/2025 07:14 (michaelk)<\/b>Roy collected materials from the supplier and I attended site to replace the faulty pump. Completed the work, vented the boiler and left in full working order. 2hrs labour plus parts, total 441.67 ex vat.<\/p>

03\/11\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66053","activity_ticket_id":"61064","ticket_reference":"HDT62149","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"New locks and keys to mailbox ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/25","activity_end":"2025-10-31 19:19:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75432","activity_notes":"New locks and keys to mailbox ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 11:49 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 16:02 (iain)<\/b>New postbox lock.New keys are attached to the flat keys held with security.<\/p>

30\/10\/2025 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66054","activity_ticket_id":"61065","ticket_reference":"HDT62150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom tiles \/ grout \/ silicone have some mould on them","ticket_address_1":"Flat 6a Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Cancelled","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"30\/10\/25","activity_end":"2025-10-30 14:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75433","activity_notes":"Bathroom tiles \/ grout \/ silicone have some mould on them","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 12:33 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 12:34 (jane)<\/b>Jack will attend to these items whilst on site decorating <\/p>

12\/11\/2025 12:44 (jack)<\/b>We didnt have to do in the end<\/p>

12\/11\/2025 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66055","activity_ticket_id":"61066","ticket_reference":"HDT62151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer switches faulty","ticket_address_1":"Flat 2.02","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.02","cs_id":"1288","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"30\/10\/25","activity_end":"2025-10-30 15:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75434","activity_notes":"Dimmer switches faultyAdriana Ramadan0 7340 565962 ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 13:23 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 13:24 (jane)<\/b>Attending today - to call Adriana Ramadan 0 7340 565962 for access <\/p>

31\/10\/2025 15:12 (alan)<\/b>Replace 3 faulty dimmer switch modules to light switches in flat <\/p>

31\/10\/2025 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66056","activity_ticket_id":"61067","ticket_reference":"HDT62152","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace various outside lights and clean blade signs on 7-13 Mercer Street & 12 Slingsby Place","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7-13 Mercer Street ","cs_id":"3170","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"3170","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/25","activity_end":"2025-12-19 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75435","activity_notes":"To replace various outside lights and clean blade signs on Mercer Street","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 14:02 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 14:03 (jane)<\/b>Attending 6:30am Friday morning 31st October x 2No engineers <\/p>

31\/10\/2025 13:22 (roy)<\/b>Assist Alan<\/p>

03\/11\/2025 12:58 (alan)<\/b>Replace blown accessible outside lights in court yard To return to replace ballest in light by 10 Slingsby place <\/p>

23\/12\/2025 08:07 (alan)<\/b>Replace ballest to 2 lights building downlights on 10 Slingsby place <\/p>

23\/12\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66057","activity_ticket_id":"61067","ticket_reference":"HDT62152","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace various outside lights and clean blade signs on 7-13 Mercer Street & 12 Slingsby Place","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7-13 Mercer Street ","cs_id":"3170","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"3170","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/25","activity_end":"2025-10-31 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75436","activity_notes":"To replace various outside lights and clean blade signs on Mercer Street","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 14:02 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 14:03 (jane)<\/b>Attending 6:30am Friday morning 31st October x 2No engineers <\/p>

31\/10\/2025 13:22 (roy)<\/b>Assist Alan<\/p>

03\/11\/2025 12:58 (alan)<\/b>Replace blown accessible outside lights in court yard To return to replace ballest in light by 10 Slingsby place <\/p>

23\/12\/2025 08:07 (alan)<\/b>Replace ballest to 2 lights building downlights on 10 Slingsby place <\/p>

23\/12\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66058","activity_ticket_id":"61068","ticket_reference":"HDT62153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Second Floor - Communal bathroom - Shower not working ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"31\/10\/25","activity_end":"2025-10-31 17:55:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75437","activity_notes":"Second Floor - Communal bathroom - Shower not working ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 14:25 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 14:26 (jane)<\/b>Shower on order <\/p>

03\/11\/2025 07:11 (michaelk)<\/b>Attended site to replace the shower controls to the 2nd floor bathroom. 2hrs labour plus parts, total 184.99 ex vat.<\/p>

03\/11\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66059","activity_ticket_id":"61069","ticket_reference":"HDT62154","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17198 - External bulkhead downlighter lighting at Front Entrance and Fire Exit Recess","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/11\/25","activity_end":"2025-11-27 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75438","activity_notes":"External bulkhead downlighter lighting at Front Entrance and Fire Exit Recess","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 11:52 (carly)<\/b>Spoke to Alan, he will come back to us with a date as this will be out of hours.<\/p>

24\/11\/2025 10:13 (carly)<\/b>Spoke with Alan, he will come back to us with dates as this can not be done in normal working hours.<\/p>

27\/11\/2025 14:45 (roy)<\/b>With AlanLights<\/p>

28\/11\/2025 13:04 (roy)<\/b>With Alan and Mark<\/p>

28\/11\/2025 14:47 (alan)<\/b>Quoted works<\/p>

28\/11\/2025 14:47 (alan)<\/b>Quoted works <\/p>

30\/11\/2025 19:33 (michael)<\/b>(Ticket Closed)<\/p>

05\/12\/2025 13:28 (alan)<\/b>Install time clock on lights <\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66060","activity_ticket_id":"61070","ticket_reference":"HDT62155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action works required ","ticket_address_1":"50-56 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"50-56 Shaftesbury Avenue ","cs_id":"3105","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/25","activity_end":"2025-11-21 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75439","activity_notes":"Remedial Action works required Investigate and rectify the bundle of cables in the electrical cupboard that are just taped up. ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 14:47 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 15:14 (travis)<\/b>Attended above property and removed external metal vents to machinery door to determine if the vents were fire proof,Found both vents to have no fire intumicent properties being made of mild steel only.<\/p>

24\/11\/2025 05:50 (alan)<\/b>Make safe cables in riser cupboard <\/p>

26\/11\/2025 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66061","activity_ticket_id":"61070","ticket_reference":"HDT62155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action works required ","ticket_address_1":"50-56 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"50-56 Shaftesbury Avenue ","cs_id":"3105","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"31\/10\/25","activity_end":"2025-10-31 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75440","activity_notes":"Remedial Action works required RecommendationPlease confirm the vent in the door to the plant room is of suitable construction, to reduce the spread of smoke and flame in the event of a fire.ObservationThere was a vent in the door to the plant room, it could not be confirmed if it had intumescent lining. ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 14:47 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 15:14 (travis)<\/b>Attended above property and removed external metal vents to machinery door to determine if the vents were fire proof,Found both vents to have no fire intumicent properties being made of mild steel only.<\/p>

24\/11\/2025 05:50 (alan)<\/b>Make safe cables in riser cupboard <\/p>

26\/11\/2025 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66062","activity_ticket_id":"60754","ticket_reference":"HDT61839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/11\/25","activity_end":"2025-11-03 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75441","activity_notes":"To carry out tiling to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

24\/09\/2025 14:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 19:14 (roy)<\/b>Booked for Monday not today<\/p>

29\/09\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 1st October at 7am.<\/p>

02\/10\/2025 15:11 (roy)<\/b>Early morning visit.Cut open ceiling hoping to see pipework but no joy.Need access into flat 1b 68 Shaftesbury <\/p>

02\/10\/2025 15:13 (roy)<\/b>Investigated leak into shop.Tested and can confirm it is coming from the shower trap or controls.Low level shower tray and needs removing.Quote required??<\/p>

22\/10\/2025 13:05 (jane)<\/b>Attending Thursday morning 23rd October to remove shower tray - access via keys <\/p>

23\/10\/2025 17:12 (roy)<\/b>Removed bottom course of tiles and broke out shower tray but leak is not underneath.Waste pippe is definitely leaking.following further test.More of the floor needs to come up.Going to try camera tomorrow <\/p>

24\/10\/2025 05:48 (michaelk)<\/b>Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor. 4hrs labour 205<\/p>

24\/10\/2025 09:56 (jane)<\/b>Engineer returning on Monday 27th October to continue with the repair <\/p>

28\/10\/2025 05:32 (michaelk)<\/b>Attended site to continue with the shower works. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with Anthony and Lillian and are going to continue re-running a new waste beneath the bathroom floor. 8hrs labour 405<\/p>

28\/10\/2025 11:48 (roy)<\/b>Used camera and following further cutting up floor under dishwasher and further measurements, leak under kitchen floor but between kitchen sink and elbow behind shower.Michael Keenan bringing Lee in to reroute pipework a cross bathroom floor and out wall<\/p>

29\/10\/2025 18:11 (roy)<\/b>Pick up materials from Leylands Marble shop and Topps Tiles<\/p>

30\/10\/2025 09:37 (michaelk)<\/b>Attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works. 8hrs labour, 2 x engineers.<\/p>

30\/10\/2025 09:39 (michaelk)<\/b>Lee has attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plynths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared, awaiting the tray delivery. 8hrs labour 405<\/p>

30\/10\/2025 11:04 (iain)<\/b>Clear and dispose of rubbish.<\/p>

30\/10\/2025 21:29 (michaelk)<\/b>Lee has attended site and taken delivery of the shower tray. The tray has been installed and set in on bonding, which will dry ready for tiling tomorrow. 8hrs labour 405<\/p>

01\/11\/2025 12:05 (roy)<\/b>Pick up tiles and adhesive <\/p>

03\/11\/2025 14:19 (travis)<\/b>Tiling works to shower cubicle and rubbish removal\/disposal.<\/p>

05\/11\/2025 05:27 (michaelk)<\/b>Attended site to complete the shower enclosure and to seal the whole area. 8hrs labour plus parts, total 455.08 ex vat.Note; there are some roof joints to complete, Lillian is aware that this hasn't been completed due to the roof condition\/rat problem.<\/p>

05\/11\/2025 15:57 (roy)<\/b>Assist Michael KeenanClear out flat<\/p>

07\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/09\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66063","activity_ticket_id":"61071","ticket_reference":"HDT62156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17280 - Electrical remedial works ","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/25","activity_end":"2025-11-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75442","activity_notes":"Electrical remedial works ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 12:34 (carly)<\/b>Access requested Thursday 13th November at 9am.<\/p>

05\/11\/2025 12:41 (carly)<\/b>Confirmed for Thursday 13th November.<\/p>

14\/11\/2025 09:44 (alan)<\/b>Quoted works<\/p>

14\/11\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66064","activity_ticket_id":"61072","ticket_reference":"HDT62157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Key stuck to flat door - Collect keys ","ticket_address_1":"Flat 3, 27a Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 3, 27a Wardour Street ","cs_id":"3196","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3196","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"31\/10\/25","activity_end":"2025-10-31 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75443","activity_notes":"Key stuck to flat door - Collect keys Please bring along keys to the main door.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2025 08:59 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 11:13 (jane)<\/b>Engineer unable to remove broken key, have arranged for Courts Security to attend site this afternoon <\/p>

31\/10\/2025 15:57 (iain)<\/b>Lock not working, someone had attended last night apparently and tennant said they had snapped key in lock. Unable to remove cylinder. Office informed a locksmith is required.<\/p>

04\/11\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66065","activity_ticket_id":"61073","ticket_reference":"HDT62158","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To paint the ceiling in Liphault bag shop ","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/11\/25","activity_end":"2025-11-03 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75444","activity_notes":"To paint the ceiling in Liphault bag shop ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2025 09:08 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 09:08 (jane)<\/b>Confirmed for Monday 3rd November <\/p>

04\/11\/2025 10:01 (jack)<\/b>Done 210<\/p>

04\/11\/2025 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66066","activity_ticket_id":"61074","ticket_reference":"HDT62159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water leaking in the ceiling from flat 2, third floor to flat 1, second floor. 4 Gerrard street ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/25","activity_end":"2025-11-03 15:05:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75445","activity_notes":"Water leaking in the ceiling from flat 2, third floor to flat 1, second floor. 4 Gerrard street ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2025 10:05 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 13:23 (roy)<\/b>Following test we ntr to cut out shower tray seal and replaceNTR<\/p>

31\/10\/2025 14:14 (jane)<\/b>Returning on Monday 3rd November to rake out all the rotten seals etc to shower, process of elimination <\/p>

03\/11\/2025 13:58 (jane)<\/b>Re-attending on Tuesday 4th November <\/p>

17\/11\/2025 09:01 (roy)<\/b>Removed\/Replaced silicone to shower tray<\/p>

18\/11\/2025 07:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66067","activity_ticket_id":"61075","ticket_reference":"HDT62160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Locks to be changed to front and rear doors at 10 Gerrard Street. This is advanced notice and date TBC","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Gerrard Street ","cs_id":"3197","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/11\/25","activity_end":"2025-11-29 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75446","activity_notes":"Locks to be changed to front and rear doors at 10 Gerrard Street. This is advanced notice and date TBC","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2025 10:22 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 10:23 (jane)<\/b>Email from client This is advanced notice and date TBC. They will need to be changed early morning when the date is advised.<\/p>

02\/12\/2025 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66068","activity_ticket_id":"61076","ticket_reference":"HDT62161","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To replace 2 emergency Lights on the 1st floor.","ticket_address_1":"118 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"118 Long Acre ","cs_id":"1722","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/11\/25","activity_end":"2025-11-04 19:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75447","activity_notes":"To replace 2 emergency Lights on the 1st floor.","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2025 11:24 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 07:53 (alan)<\/b>Replace 2 faulty emergency light fittings on 1st floor outside flats <\/p>

05\/11\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66069","activity_ticket_id":"61063","ticket_reference":"HDT62148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No more hot water and no more heating. Boiling says \u00e2\u20ac\u0153F75 . Fault pump\/water shortage. ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/10\/25","activity_end":"2025-10-31 12:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75448","activity_notes":"No more hot water and no more heating. Boiling says F75 . Fault pump\/water shortage. ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 11:30 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 11:31 (jane)<\/b>Use Keys unless tenant is there Requested for today between 12:30pm\/1:30pm<\/p>

30\/10\/2025 14:04 (michaelk)<\/b>Attended site to investigate boiler failure. The pump head was removed as it wasn't circulating. The impeller has seized, so a replacement pump is required. We have ordered a replacement. 2hrs labour 105<\/p>

31\/10\/2025 13:19 (roy)<\/b>Pick up pump for Michael <\/p>

03\/11\/2025 07:14 (michaelk)<\/b>Roy collected materials from the supplier and I attended site to replace the faulty pump. Completed the work, vented the boiler and left in full working order. 2hrs labour plus parts, total 441.67 ex vat.<\/p>

03\/11\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66070","activity_ticket_id":"61074","ticket_reference":"HDT62159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water leaking in the ceiling from flat 2, third floor to flat 1, second floor. 4 Gerrard street ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/11\/25","activity_end":"2025-11-07 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75449","activity_notes":"Water leaking in the ceiling from flat 2, third floor to flat 1, second floor. 4 Gerrard street ","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2025 10:05 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 13:23 (roy)<\/b>Following test we ntr to cut out shower tray seal and replaceNTR<\/p>

31\/10\/2025 14:14 (jane)<\/b>Returning on Monday 3rd November to rake out all the rotten seals etc to shower, process of elimination <\/p>

03\/11\/2025 13:58 (jane)<\/b>Re-attending on Tuesday 4th November <\/p>

17\/11\/2025 09:01 (roy)<\/b>Removed\/Replaced silicone to shower tray<\/p>

18\/11\/2025 07:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66071","activity_ticket_id":"61077","ticket_reference":"HDT62162","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 5th November and Thursday 6th November 2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/11\/25","activity_end":"2025-11-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75450","activity_notes":"Handyman Services for Wednesday 5th November and Thursday 6th November 2025","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2025 14:55 (System)<\/b>Ticket Created<\/p>

07\/11\/2025 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66072","activity_ticket_id":"61072","ticket_reference":"HDT62157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Key stuck to flat door - Collect keys ","ticket_address_1":"Flat 3, 27a Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"Flat 3, 27a Wardour Street ","cs_id":"3196","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3196","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"31\/10\/25","activity_end":"2025-10-31 17:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75451","activity_notes":"Key stuck to flat door - Collect keys Please bring along keys to the main door.","activity_timesheet":null,"ticket_notes_combined":"

31\/10\/2025 08:59 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 11:13 (jane)<\/b>Engineer unable to remove broken key, have arranged for Courts Security to attend site this afternoon <\/p>

31\/10\/2025 15:57 (iain)<\/b>Lock not working, someone had attended last night apparently and tennant said they had snapped key in lock. Unable to remove cylinder. Office informed a locksmith is required.<\/p>

04\/11\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66073","activity_ticket_id":"61078","ticket_reference":"HDT62163","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call out of hours - Heating and hot water not working","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/25","activity_end":"2025-11-03 08:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75452","activity_notes":"Emergency call out of hours- Heating and hot water not working","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 09:29 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 09:43 (roy)<\/b>Unable to get heating\/hot water running.After speaking to Michael Keenan and checking various things he said the strainer was blockedUnfortunately I could not do this.Michael Keenan to return <\/p>

03\/11\/2025 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66074","activity_ticket_id":"61079","ticket_reference":"HDT62164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT62163 Follow-Up -Heating and hot water not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/25","activity_end":"2025-11-05 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75453","activity_notes":"HDT62163 Follow-Up- Heating and hot water not working","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 09:30 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 06:46 (alan)<\/b>Install new spur taking power from existing circuit for immersion element and connect up element to immersion tank<\/p>

04\/11\/2025 07:31 (michaelk)<\/b>Attended site to investigate hot water\/heating fault. Drained the boiler and removed the strainer which was blocked. Reinstated the boiler however the main control board was showing a communication fault and we couldnt vent the air properly. The boiler was again drained and the aav was stripped down and cleaned. We re-filled the boiler and vented but unfortunately couldn't resolve the board error. I have quoted for the options to resolve the fault. 4hrs labour 205<\/p>

04\/11\/2025 08:52 (jane)<\/b>Supplied and installed new spur taking power from existing circuit for immersion element and connected up element to immersion tank - Email Sent<\/b><\/p>

07\/11\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66075","activity_ticket_id":"61080","ticket_reference":"HDT62165","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Install a back plate in the basement bin store - Covent garden estate.","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"29\/01\/26","activity_end":"2026-01-29 12:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75454","activity_notes":"Install a back plate in the basement bin store - Covent garden estate.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 09:41 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 11:04 (travis)<\/b>Attended and measured up for wall plate,Plate on order.<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66076","activity_ticket_id":"61081","ticket_reference":"HDT62166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ensure the fire extinguishers in the following location is removed from the property: Small store cupboard on the 2nd floor.","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/11\/25","activity_end":"2025-11-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75455","activity_notes":"Ensure the fire extinguishers in the following location is removed from the property: Small store cupboard on the 2nd floor.The portable fire extinguishers provided were not being stored correctly.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 09:57 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:29 (carly)<\/b>Confirmed for Thursday 6th November.<\/p>

06\/11\/2025 16:42 (iain)<\/b>Remove and dispose of fire extinguisher.<\/p>

06\/11\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66077","activity_ticket_id":"61082","ticket_reference":"HDT62167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the gaps in the following locations to be fire stopped: Between the hair salon on the 1st floor and common area (stairwell). Example remedies include: individual blocks\/bricks to be replaced and laid and pointed with mortar, coated mineral fibre batts for larger areas (ensure larger areas are suitably supported, generally greater than 1.2m x 0.6m) and intumescent sealants (expanding foams) for narrow linear gaps only.","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/11\/25","activity_end":"2025-11-06 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75456","activity_notes":"Arrange for the gaps in the following locations to be fire stopped: Between the hair salon on the 1st floor and common area (stairwell). Example remedies include: individual blocks\/bricks to be replaced and laid and pointed with mortar, coated mineral fibre batts for larger areas (ensure larger areas are suitably supported, generally greater than 1.2m x 0.6m) and intumescent sealants (expanding foams) for narrow linear gaps only.There were gaps in the building structure (holes in blockwork\/brickwork) through which smoke or fire could readily pass.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 10:01 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:29 (carly)<\/b>Confirmed for Thursday 6th November.<\/p>

06\/11\/2025 16:49 (iain)<\/b>Fire proofing works.<\/p>

06\/11\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66078","activity_ticket_id":"61083","ticket_reference":"HDT62168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only and mineral fibre insulation to plug gaps around pipes (max 25mm).","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/11\/25","activity_end":"2025-11-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75457","activity_notes":"Arrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only and mineral fibre insulation to plug gaps around pipes (max 25mm).There were gaps in the building structure caused by penetrating services (cables and pipes) through which smoke or fire could readily pass, namely: Small storage cupboard located on the 2nd floor & small cupboard on the 3rd floor (roof access).","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 10:05 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:29 (carly)<\/b>Confirmed for Thursday 6th November.<\/p>

06\/11\/2025 16:46 (iain)<\/b>Fire proofing works.<\/p>

06\/11\/2025 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66079","activity_ticket_id":"61084","ticket_reference":"HDT62169","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The following fire doors do not close fully and require adjustment: fire door leading directly off the stairwell onto flat A (2nd floor).","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/25","activity_end":"2025-11-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75458","activity_notes":"The following fire doors do not close fully and require adjustment: fire door leading directly off the stairwell onto flat A (2nd floor).To prevent the unrestricted spread of fire and smoke, self-closing fire doors need to close fully into their frames and latch fully where appropriate.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 10:13 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:29 (carly)<\/b>Confirmed for Thursday 6th November.<\/p>

07\/11\/2025 09:22 (jane)<\/b>Requested access into Flat A on Tuesday morning 11th November <\/p>

07\/11\/2025 10:22 (jane)<\/b>Client has confirmed this is a lobby door so access anytime <\/p>

07\/11\/2025 15:44 (iain)<\/b>Ease and adjust fire door in common parts.<\/p>

07\/11\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66080","activity_ticket_id":"61085","ticket_reference":"HDT62170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak - Cafe tpt","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/11\/25","activity_end":"2025-11-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75459","activity_notes":"Leak","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2025 10:22 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:23 (carly)<\/b>Roy is aware and will attend lunch time today.<\/p>

03\/11\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66081","activity_ticket_id":"61086","ticket_reference":"HDT62171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No power to boiler controls ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/25","activity_end":"2025-11-03 12:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75460","activity_notes":"No power to boiler controls ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 10:38 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 06:43 (alan)<\/b>Investigate boiler not workingReplace blown fuse tested and left working<\/p>

04\/11\/2025 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66082","activity_ticket_id":"61087","ticket_reference":"HDT62172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"It is recommended that the intumescent strips with cold smoke seals are replaced with standard intumescent strips to reinstate the smoke leakage path through the gaps in the door. Alternatively a smoke detector could be provided in the electrical cupboard.","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21-24 Newport Court ","cs_id":"280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"280","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/25","activity_end":"2025-11-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75461","activity_notes":"It is recommended that the intumescent strips with cold smoke seals are replaced with standard intumescent strips to reinstate the smoke leakage path through the gaps in the door. Alternatively a smoke detector could be provided in the electrical cupboard.The electrical cupboards in both stairs are fitted with intumescent strips and cold smoke seals, however, there is no smoke detector in the electrical cupboard. The cold smoke seals are therefore blocking the smoke leakage path via the gaps around the fire doors for any smoke to reach the smoke detector in the common stair, thereby delaying the detection of a fire in this cupboard and subsequently delaying the raising of the alarm.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 10:41 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 09:35 (carly)<\/b>Confirmed for Friday 7th November.<\/p>

07\/11\/2025 15:45 (iain)<\/b>Replacement intrumiscent strips to 4 electrical cupboard doors.<\/p>

07\/11\/2025 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66083","activity_ticket_id":"61088","ticket_reference":"HDT62173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Arrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only, mineral fibre insulation to plug gaps around pipes (max 25mm).","ticket_address_1":"21-24 Newport Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21-24 Newport Court ","cs_id":"280","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"280","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/25","activity_end":"2025-11-07 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75462","activity_notes":"Arrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only, mineral fibre insulation to plug gaps around pipes (max 25mm).There were gaps in the building structure caused by penetrating services (cables and pipes) through which smoke or fire could readily pass, in the ceiling of the electrical cupboard at ground floor level in 24A Newport Court.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 10:47 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:57 (carly)<\/b>Confirmed for Friday 7th November.<\/p>

03\/11\/2025 16:12 (iain)<\/b>Fire stopping works in electrical cupboard.<\/p>

03\/11\/2025 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66084","activity_ticket_id":"61089","ticket_reference":"HDT62174","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Fuse blown.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2, Wellington Court ","cs_id":"3027","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3027","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/25","activity_end":"2025-11-03 13:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75463","activity_notes":"Fuse blown.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 11:16 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 11:16 (carly)<\/b>Alan is aware and attending.<\/p>

04\/11\/2025 06:44 (alan)<\/b>Replace fuse spur for immersion element in hot water tank<\/p>

04\/11\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66085","activity_ticket_id":"61039","ticket_reference":"HDT62124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kung Foo Noodle - 66 Shaftesbury Avenue. Recurring leak.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/25","activity_end":"2025-11-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75464","activity_notes":"Kung Foo Noodle - 66 Shaftesbury Avenue. Recurring leak.","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2025 09:32 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 09:32 (carly)<\/b>Iain is aware and will attend today.<\/p>

31\/10\/2025 15:55 (iain)<\/b>No leak when site attended. Video shows water coming through tiles\/boxing in basement toilet. Ran all nearby services. If leak repeats would probably need to remove tiles and section of boxing, but sourcing replacement tiles probably not possible unless there are some on site.<\/p>

31\/10\/2025 15:57 (jane)<\/b>(Ticket Closed)<\/p>

03\/11\/2025 11:17 (carly)<\/b>(Ticket Re-Opened)<\/p>

03\/11\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66086","activity_ticket_id":"61090","ticket_reference":"HDT62175","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leaking Kitchen Tap","ticket_address_1":"Flat C","ticket_address_2":"5b Rupert Court\/24 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"Flat C","cs_id":"3064","cs_address_2":"5b Rupert Court\/24 Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"3064","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"07\/11\/25","activity_end":"2025-11-07 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75465","activity_notes":"Leaking Kitchen TapMore importantly, the root cause of the problem is that the kitchen tap leaks every time it is used. This problem was identified during the last assets audit, but no action has been taken so far.It may be possible to repair the seal on the swivel of the kitchen tap. However, I think it is a good 15 years since the tap was installed and hard water has caused considerable damage. I believe it may be more cost-effective to replace the whole unit.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 11:45 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 11:47 (carly)<\/b>Access requested Tuesday 4th November at 9am.<\/p>

03\/11\/2025 15:38 (carly)<\/b>Confirmed for 11am Tuesday 4th November.Awaiting access details.<\/p>

03\/11\/2025 16:12 (carly)<\/b>Please contact Richard on arrival<\/p>

04\/11\/2025 08:55 (carly)<\/b>Richards no - 07860 380000. <\/p>

04\/11\/2025 16:23 (iain)<\/b>Details taken for replacement kitchen tap.<\/p>

05\/11\/2025 09:03 (jane)<\/b>Engineer sourcing tap <\/p>

06\/11\/2025 08:58 (jane)<\/b>Collecting new tap today <\/p>

06\/11\/2025 15:52 (jane)<\/b>Requested access for Friday 7th November at 11am to fit the new tap <\/p>

06\/11\/2025 16:07 (jane)<\/b>Tenant will give access at 8:30am on Friday 7th November to fit the new tap <\/p>

07\/11\/2025 10:50 (iain)<\/b>Replaced kitchen tap and sealed kitchen worktop.<\/p>

07\/11\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66087","activity_ticket_id":"61091","ticket_reference":"HDT62176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Ground Floor, SAKURADO","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/25","activity_end":"2025-11-18 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75466","activity_notes":"Leak into Ground Floor, SAKURADO","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 13:20 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 13:21 (jane)<\/b>Attending Tuesday morning 4th November <\/p>

05\/11\/2025 15:41 (roy)<\/b>Flooded roof area but no leak.There is some repairs to brickwork that should be done but roof needs to be cleared before we can do repairs<\/p>

11\/11\/2025 15:06 (jane)<\/b>Client confirmed Pest Control company are attending on Friday morning 14th November to clear the roof of rodent droppings etc, then we can attend on Friday afternoon to inspect the roof <\/p>

14\/11\/2025 13:12 (roy)<\/b>Inspected and main area is cleared but window ledge hasn't been cleared and this is our accessStill smells of rat pooh and is raining.I think ladder access may be best way to carry out works<\/p>

18\/11\/2025 15:23 (roy)<\/b>Blocked outlet again.ClearedFilled large holes around pipesExpanding foam and then cementAll ok<\/p>

18\/11\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66088","activity_ticket_id":"61092","ticket_reference":"HDT62177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Damaged Handrail","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/11\/25","activity_end":"2025-11-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75467","activity_notes":"Damaged Handrail","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 13:20 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 13:26 (carly)<\/b>Confirmed for Tuesday 4th November<\/p>

04\/11\/2025 15:21 (travis)<\/b>Attended and found safety handrail to have come away from the wall,Refitted wall bracket and fitted handrail back to bracket.Checked all fittings along corridor and tightened up where required.<\/p>

04\/11\/2025 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66089","activity_ticket_id":"61093","ticket_reference":"HDT62178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Replace the plastic trunking located in the common areas with approved fire rated trunking and install adequate metal clips to ensure cables remain in position and do not sag in the event of a fire.","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/25","activity_end":"2025-12-05 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75468","activity_notes":"Replace the plastic trunking located in the common areas with approved fire rated trunking and install adequate metal clips to ensure cables remain in position and do not sag in the event of a fire.Plastic trunking was identified within the common areas and can be hazardous in the event of an emergency in particular above doors and parallel with the stairwell.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 13:58 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 14:13 (carly)<\/b>Confirmed for Thursday 6th November<\/p>

04\/11\/2025 13:30 (jane)<\/b>Can attend anytime - common parts <\/p>

05\/11\/2025 12:18 (carly)<\/b>Confirmed for Monday 10th November.<\/p>

03\/12\/2025 10:51 (alan)<\/b>Install fire rated clips in trunking on staircase<\/p>

03\/12\/2025 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66090","activity_ticket_id":"61079","ticket_reference":"HDT62164","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT62163 Follow-Up -Heating and hot water not working","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/25","activity_end":"2025-11-03 16:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75469","activity_notes":"HDT62163 Follow-Up- Heating and hot water not workingTo wire up immersion ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 09:30 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 06:46 (alan)<\/b>Install new spur taking power from existing circuit for immersion element and connect up element to immersion tank<\/p>

04\/11\/2025 07:31 (michaelk)<\/b>Attended site to investigate hot water\/heating fault. Drained the boiler and removed the strainer which was blocked. Reinstated the boiler however the main control board was showing a communication fault and we couldnt vent the air properly. The boiler was again drained and the aav was stripped down and cleaned. We re-filled the boiler and vented but unfortunately couldn't resolve the board error. I have quoted for the options to resolve the fault. 4hrs labour 205<\/p>

04\/11\/2025 08:52 (jane)<\/b>Supplied and installed new spur taking power from existing circuit for immersion element and connected up element to immersion tank - Email Sent<\/b><\/p>

07\/11\/2025 09:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66091","activity_ticket_id":"61058","ticket_reference":"HDT62143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To clear gullies ","ticket_address_1":"Flat 4","ticket_address_2":"25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 4","cs_id":"1569","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"05\/11\/25","activity_end":"2025-11-05 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75470","activity_notes":"To clear gullies ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2025 16:12 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 16:14 (jane)<\/b>Requested access for Friday morning 31st October at 9am <\/p>

29\/10\/2025 16:47 (jane)<\/b>Confirmed for Friday 31st October at 8am - tenant to provide access <\/p>

31\/10\/2025 08:32 (iain)<\/b>Clear box gutters.<\/p>

31\/10\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>

03\/11\/2025 14:17 (carly)<\/b>(Ticket Re-Opened)<\/p>

03\/11\/2025 15:49 (carly)<\/b>Cancelled by client.<\/p>

04\/11\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66092","activity_ticket_id":"61094","ticket_reference":"HDT62179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blown lamps - Common parts.","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/11\/25","activity_end":"2025-11-03 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75471","activity_notes":"Blown lamps - Common parts.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 14:43 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 06:47 (alan)<\/b>Replace blown lamp in common parts <\/p>

04\/11\/2025 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66093","activity_ticket_id":"61095","ticket_reference":"HDT62180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" 22\/22a\/24 Wardour Street - Sign to be removed and wall made good.","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QQ","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/11\/25","activity_end":"2025-11-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75472","activity_notes":" 22\/22a\/24 Wardour Street - Sign to be removed and wall made good.","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 14:49 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 12:43 (jack)<\/b>Done 90<\/p>

12\/11\/2025 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66094","activity_ticket_id":"61096","ticket_reference":"HDT62181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17283 - Supply and fit the replacement pcb to boiler ","ticket_address_1":"Flat 1","ticket_address_2":"58a Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/11\/25","activity_end":"2025-11-15 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75473","activity_notes":"Supply and fit the replacement pcb to boiler ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 15:03 (carly)<\/b>Mike K to order parts.<\/p>

12\/11\/2025 06:25 (michaelk)<\/b>Attended site to replace the faulty, main control module. Fitted and commissioned on completion. Tested both heating had hot water controls and switched off the temporary element supply. 4hrs labour plus parts, total 678.13.<\/p>

12\/11\/2025 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66095","activity_ticket_id":"61097","ticket_reference":"HDT62182","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"We need an engineer to protect the lift with some corex in 13 Mercer St. This will need to be done in the morning tomorrow, as major deliveries are arriving from lunch time onwards. ","ticket_address_1":"13 Mercer Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_address_1":"13 Mercer Street ","cs_id":"1403","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/25","activity_end":"2025-11-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75474","activity_notes":"We need an engineer to protect the lift with some corex in 13 Mercer St. This will need to be done in the morning tomorrow, as major deliveries are arriving from lunch time onwards. ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 15:51 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 15:51 (jane)<\/b>For early Tuesday morning 4th November <\/p>

03\/11\/2025 16:50 (jane)<\/b>For 9:15am on Tuesday morning 4th November - report to Sonia\/Timi <\/p>

04\/11\/2025 10:08 (jane)<\/b>Client called, works need to be completed by 3pm today <\/p>

04\/11\/2025 16:24 (iain)<\/b>Protection works.<\/p>

04\/11\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66096","activity_ticket_id":"61098","ticket_reference":"HDT62183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked Shower Tray","ticket_address_1":"Flat 1","ticket_address_2":"44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 1","cs_id":"1522","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_status_code":"Cancelled","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"04\/11\/25","activity_end":"2025-11-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75475","activity_notes":"Blocked Shower Tray","activity_timesheet":null,"ticket_notes_combined":"

03\/11\/2025 16:24 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 16:26 (carly)<\/b>Access requested Tuesday 4th November at 1pm<\/p>

03\/11\/2025 16:30 (carly)<\/b>Confirmed for Tuesday 4th November, awaiting access details.<\/p>

03\/11\/2025 16:38 (carly)<\/b>A manager will provide access.<\/p>

04\/11\/2025 10:29 (carly)<\/b>Email sent requesting 12pm access instead.<\/p>

04\/11\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"03\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66097","activity_ticket_id":"61029","ticket_reference":"HDT62114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Various Issues","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/25","activity_end":"2025-11-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75476","activity_notes":" Various IssuesBedroom Closet handle and panel above stove.Bedroom closet handle fell of when touched- screw appears to have cracked (last week). Panel above stove fell off while cooking. I put it back in place a few times but it wont stay on at this point and is falling off every few days (started few weeks ago). Would appreciate someone coming by to quickly fix both. Thank you.Wood on window ledge cracked. I open my windows nearly every day. I was gone from 22-24 Oct and locked Windows. When I returned I opened this one (living room- closest to TV)- and immediately all the wood crumbled around the ledge. No issue before (besides very clear sign of age) but its now all splitting and falling apart, if someone could please come by. Thank you. I havent tried to open others yet to ensure no issues.","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 10:37 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 10:38 (carly)<\/b>Access requested Tuesday 5th November at 9am.<\/p>

28\/10\/2025 10:40 (carly)<\/b> Access requested Tuesday 4th November.<\/p>

28\/10\/2025 11:08 (carly)<\/b>Access now requested Friday 31st October.<\/p>

28\/10\/2025 14:19 (jane)<\/b>Confirmed for Friday 31st October at 9am - Please use keys if the tenant is not on site<\/p>

29\/10\/2025 09:53 (carly)<\/b>Now confirmed for Monday 3rd November pm - please use keys.As per Christina.<\/p>

03\/11\/2025 16:16 (iain)<\/b>Paint peeling on bedroom wall. Doesn't seem to be caused by any water damage. Decoration required.<\/p>

04\/11\/2025 10:45 (carly)<\/b>Access requested at 9am on Friday 7th November.<\/p>

05\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

06\/11\/2025 13:36 (jane)<\/b>Requested access for Monday 10th November at 9am <\/p>

07\/11\/2025 09:03 (carly)<\/b>Confirmed for Monday 10th November. Please use keys.<\/p>

11\/11\/2025 10:13 (roy)<\/b>Screw broken inside handle. Removed and replaced. All okRepaired window sash, filled and primed, undercoated. Doesn't need top coatI reported weeks ago that a new extractor fan needs to be replaced as all the grill and filter is missing. Once this is replaced then the integrated door can be fixed properly <\/p>

12\/11\/2025 12:43 (jack)<\/b>Done 210<\/p>

12\/11\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66098","activity_ticket_id":"61099","ticket_reference":"HDT62184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace alarm ","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/11\/25","activity_end":"2025-11-04 11:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75477","activity_notes":"To replace alarm ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2025 09:06 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66099","activity_ticket_id":"60873","ticket_reference":"HDT61958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ongoing leak issue.","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/25","activity_end":"2025-11-21 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75478","activity_notes":"Ongoing leak issue.Please arrange for an engineer to meet Metcor drainage team on site on Monday, 13th at 8am.Reddans to attend at the same time to open up the wall to allow us access to the pump unit .","activity_timesheet":null,"ticket_notes_combined":"

09\/10\/2025 10:07 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 13:37 (carly)<\/b>This has now been moved to 9am as per Lilian.<\/p>

13\/10\/2025 15:41 (roy)<\/b>Remove toiletOpen up tiled wall for metco to access saniflow<\/p>

16\/10\/2025 11:53 (jane)<\/b>Requested for Friday 17th October at 10am Additional works required as below : can you please arrange for Roy to cover up the expose wall temporary until we receive landlord approval to proceed. Roy removed the wall tiles for Metcor to carry out works on Monday but this will be on hold till next week<\/p>

16\/10\/2025 14:01 (jane)<\/b>Confirmed for 10am on Friday 17th October - Tenant can provide access <\/p>

21\/10\/2025 11:06 (roy)<\/b>Returned and used protective covering to fill large hole and protect floor<\/p>

27\/10\/2025 09:56 (carly)<\/b>Engineer to attend on the 3rd Nov to remove more wall tiles as attached.Black outlined, yellow X to be removed for Metcor to carry out further works.<\/p>

04\/11\/2025 08:22 (roy)<\/b>Removed tiles and board for contractor to access macerator <\/p>

04\/11\/2025 16:56 (jane)<\/b>Sent an email to client asking if any further works are required <\/p>

05\/11\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"09\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66100","activity_ticket_id":"61100","ticket_reference":"HDT62185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom Lock Broken","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"11\/11\/25","activity_end":"2025-11-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75479","activity_notes":"Bathroom Lock BrokenWe've received a report regarding the en-suite bathroom door lock in apartment 3, 17a Tavistock street. The guest was stuck in the bathroom for some time as the lock would not move. Our inhouse team have attended and inspected the door and found that it dropped about 3 to 5 mm, and now it does not align properly with the latch plate.The plate was removed and straighten; we adjusted the lock as much as we could and tightened the door track. It improved the situation by a bit, but the door was still getting stuck when locked.We could not find a way to adjust the height of the door, without taking off the top part of the door frame.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2025 10:56 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 10:57 (carly)<\/b>Spoke with Christina to inform her an engineer can attend 1130-12pm today.<\/p>

04\/11\/2025 11:59 (carly)<\/b>Have tried calling and emailing Christina again to try and gain access but still no response.<\/p>

04\/11\/2025 13:48 (jane)<\/b>Confirmed for 3:30pm today - representative will meet you on site <\/p>

04\/11\/2025 15:27 (jane)<\/b>Client would like another date <\/p>

04\/11\/2025 15:36 (jane)<\/b>Requested access for 2:30pm on Wednesday 5th November <\/p>

05\/11\/2025 10:51 (jane)<\/b>Confirmed for 2:30pm on Wednesday 5th November - representative will meet us on site <\/p>

05\/11\/2025 12:20 (carly)<\/b>Please can you give a call, 30 minutes prior to their attendance on 0330 0240 102<\/p>

05\/11\/2025 14:54 (jane)<\/b>Client has requested for Monday 10th November <\/p>

05\/11\/2025 15:20 (jane)<\/b>Client has requested for afternoon of Monday 10th November, have advised we can attend at 2:30pm <\/p>

06\/11\/2025 14:04 (jane)<\/b>For 10am on Tuesday 11th November - representative will meet our engineers on site <\/p>

11\/11\/2025 11:35 (nick)<\/b>(Flat 3 17a Tavistock Street) The lock mechanism was very stiff. We have removed it and WD40d it, now moving freeish but the door has dropped and access to re level is unclear!?frame to top of door 15mm difference to bottom.Would suggest 2020 have a look at this one?<\/p>

11\/11\/2025 11:37 (nick)<\/b>(Flat 3 17a Tavistock Street) I did fix a second door handle upstairs lounge.Handle needed removing and rebuild then back all put back again. Sorry no pictures taken.<\/p>

11\/11\/2025 11:39 (nick)<\/b>In notes<\/p>

11\/11\/2025 12:51 (roy)<\/b>Ease and adjusted lock.Door has dropped one side causing lock not to engage with keeper. Need to cut access pa el to adjust it as when we lift door the lock works perfectly.Need permission from Portland Brown <\/p>

11\/11\/2025 13:21 (jane)<\/b>Arranging for TwentyTwenty to attend <\/p>

12\/11\/2025 09:44 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November am.<\/p>

12\/11\/2025 09:46 (carly)<\/b>Email sent to Christina requesting access.<\/p>

14\/11\/2025 10:59 (jane)<\/b>Chased client again for Monday 17th November am<\/p>

17\/11\/2025 14:54 (carly)<\/b>Access now requested by Brian for Thursday 20th November.Email sent to client requesting access.<\/p>

18\/11\/2025 11:04 (carly)<\/b>As per phone call with Christina, confirmed for Thursday 20th November.Brian has been informed.<\/p>

20\/11\/2025 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66101","activity_ticket_id":"61101","ticket_reference":"HDT62186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Built-In Waste bin -off track","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/25","activity_end":"2025-11-10 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75480","activity_notes":"Built-In Waste bin -off trackTo refit the waste bin.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2025 10:59 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 11:00 (carly)<\/b>Access requested Monday 10th November 9am.<\/p>

04\/11\/2025 12:21 (carly)<\/b>Confirmed for Monday 10th November - please use keys.<\/p>

10\/11\/2025 10:03 (travis)<\/b>Collection of keys and attended above property, found integrated sliding double bin to have come off its runners.Disassembled drawer\/cupboard and removed runners, bent mild steel locking lugs back into position and reattached drawer\/cupboard back into position.Lubricated runners and tested,all working well on exit from property.<\/p>

10\/11\/2025 10:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66102","activity_ticket_id":"61024","ticket_reference":"HDT62109","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17245 - Redecoration of shopfront ","ticket_address_1":"4 Mercer Walk ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"4 Mercer Walk ","cs_id":"3191","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QN","ticket_client_site":"3191","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/25","activity_end":"2025-11-06 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75481","activity_notes":"Redecoration of shopfront (working at height with Jack)","activity_timesheet":"2","ticket_notes_combined":"

27\/10\/2025 15:19 (carly)<\/b>Jack is aware and will come back to us with a date.<\/p>

28\/10\/2025 10:17 (carly)<\/b>Access requested Wednesday 5th and Thursday 6th November, weather dependant.<\/p>

04\/11\/2025 14:39 (jane)<\/b>Confirmed for Wednesday morning 5th November at 7:30am, to meet Randall at his offices <\/p>

05\/11\/2025 11:03 (travis)<\/b>Decoration works.<\/p>

06\/11\/2025 10:32 (travis)<\/b>Decoration works.<\/p>

07\/11\/2025 09:38 (jack)<\/b>Done<\/p>

07\/11\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"27\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66103","activity_ticket_id":"61029","ticket_reference":"HDT62114","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Various Issues","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/11\/25","activity_end":"2025-11-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75482","activity_notes":" Various IssuesPaint peeling after Mold repaint. As indicated in your records- the flat had mold last winter due to an issue on the outside wall (broken pipe- excessive water pouring on wall) The wall was repainted a few times before the issue was fixed outside. The same wall now has some paint peeling. ","activity_timesheet":"2","ticket_notes_combined":"

28\/10\/2025 10:37 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 10:38 (carly)<\/b>Access requested Tuesday 5th November at 9am.<\/p>

28\/10\/2025 10:40 (carly)<\/b> Access requested Tuesday 4th November.<\/p>

28\/10\/2025 11:08 (carly)<\/b>Access now requested Friday 31st October.<\/p>

28\/10\/2025 14:19 (jane)<\/b>Confirmed for Friday 31st October at 9am - Please use keys if the tenant is not on site<\/p>

29\/10\/2025 09:53 (carly)<\/b>Now confirmed for Monday 3rd November pm - please use keys.As per Christina.<\/p>

03\/11\/2025 16:16 (iain)<\/b>Paint peeling on bedroom wall. Doesn't seem to be caused by any water damage. Decoration required.<\/p>

04\/11\/2025 10:45 (carly)<\/b>Access requested at 9am on Friday 7th November.<\/p>

05\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

06\/11\/2025 13:36 (jane)<\/b>Requested access for Monday 10th November at 9am <\/p>

07\/11\/2025 09:03 (carly)<\/b>Confirmed for Monday 10th November. Please use keys.<\/p>

11\/11\/2025 10:13 (roy)<\/b>Screw broken inside handle. Removed and replaced. All okRepaired window sash, filled and primed, undercoated. Doesn't need top coatI reported weeks ago that a new extractor fan needs to be replaced as all the grill and filter is missing. Once this is replaced then the integrated door can be fixed properly <\/p>

12\/11\/2025 12:43 (jack)<\/b>Done 210<\/p>

12\/11\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"28\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66104","activity_ticket_id":"61100","ticket_reference":"HDT62185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom Lock Broken","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/25","activity_end":"2025-11-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75483","activity_notes":"Bathroom Lock BrokenWe've received a report regarding the en-suite bathroom door lock in apartment 3, 17a Tavistock street. The guest was stuck in the bathroom for some time as the lock would not move. Our inhouse team have attended and inspected the door and found that it dropped about 3 to 5 mm, and now it does not align properly with the latch plate.The plate was removed and straighten; we adjusted the lock as much as we could and tightened the door track. It improved the situation by a bit, but the door was still getting stuck when locked.We could not find a way to adjust the height of the door, without taking off the top part of the door frame.","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2025 10:56 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 10:57 (carly)<\/b>Spoke with Christina to inform her an engineer can attend 1130-12pm today.<\/p>

04\/11\/2025 11:59 (carly)<\/b>Have tried calling and emailing Christina again to try and gain access but still no response.<\/p>

04\/11\/2025 13:48 (jane)<\/b>Confirmed for 3:30pm today - representative will meet you on site <\/p>

04\/11\/2025 15:27 (jane)<\/b>Client would like another date <\/p>

04\/11\/2025 15:36 (jane)<\/b>Requested access for 2:30pm on Wednesday 5th November <\/p>

05\/11\/2025 10:51 (jane)<\/b>Confirmed for 2:30pm on Wednesday 5th November - representative will meet us on site <\/p>

05\/11\/2025 12:20 (carly)<\/b>Please can you give a call, 30 minutes prior to their attendance on 0330 0240 102<\/p>

05\/11\/2025 14:54 (jane)<\/b>Client has requested for Monday 10th November <\/p>

05\/11\/2025 15:20 (jane)<\/b>Client has requested for afternoon of Monday 10th November, have advised we can attend at 2:30pm <\/p>

06\/11\/2025 14:04 (jane)<\/b>For 10am on Tuesday 11th November - representative will meet our engineers on site <\/p>

11\/11\/2025 11:35 (nick)<\/b>(Flat 3 17a Tavistock Street) The lock mechanism was very stiff. We have removed it and WD40d it, now moving freeish but the door has dropped and access to re level is unclear!?frame to top of door 15mm difference to bottom.Would suggest 2020 have a look at this one?<\/p>

11\/11\/2025 11:37 (nick)<\/b>(Flat 3 17a Tavistock Street) I did fix a second door handle upstairs lounge.Handle needed removing and rebuild then back all put back again. Sorry no pictures taken.<\/p>

11\/11\/2025 11:39 (nick)<\/b>In notes<\/p>

11\/11\/2025 12:51 (roy)<\/b>Ease and adjusted lock.Door has dropped one side causing lock not to engage with keeper. Need to cut access pa el to adjust it as when we lift door the lock works perfectly.Need permission from Portland Brown <\/p>

11\/11\/2025 13:21 (jane)<\/b>Arranging for TwentyTwenty to attend <\/p>

12\/11\/2025 09:44 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November am.<\/p>

12\/11\/2025 09:46 (carly)<\/b>Email sent to Christina requesting access.<\/p>

14\/11\/2025 10:59 (jane)<\/b>Chased client again for Monday 17th November am<\/p>

17\/11\/2025 14:54 (carly)<\/b>Access now requested by Brian for Thursday 20th November.Email sent to client requesting access.<\/p>

18\/11\/2025 11:04 (carly)<\/b>As per phone call with Christina, confirmed for Thursday 20th November.Brian has been informed.<\/p>

20\/11\/2025 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66105","activity_ticket_id":"61102","ticket_reference":"HDT62187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To refix tiles in bathroom\/bath panel and re-seal handbasin - For 10am on Thursday 6th November ","ticket_address_1":"Flat 4","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"06\/11\/25","activity_end":"2025-11-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75484","activity_notes":"To refix tiles in bathroom\/bath panel and re-seal handbasin - For 10am on Thursday 6th November ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2025 14:13 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 14:14 (jane)<\/b>For 10am on Thursday 6th November<\/p>

06\/11\/2025 16:52 (iain)<\/b>Reinstated bath panel tiles and made good.Resealed bathroom floor.Resealed underneath hand basin.Measurements taken for new bedroom blinds in flats 3 & 4.<\/p>

07\/11\/2025 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66106","activity_ticket_id":"61103","ticket_reference":"HDT62188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17284 - Install 2No new fuse spurs for macerators in bathroom ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/25","activity_end":"2025-11-05 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75485","activity_notes":"Install 2No new fuse spurs for macerators in bathroom ","activity_timesheet":"2","ticket_notes_combined":"

04\/11\/2025 14:25 (jane)<\/b>Attending Wednesday morning 5th November <\/p>

05\/11\/2025 18:55 (alan)<\/b>Quoted works <\/p>

06\/11\/2025 10:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66107","activity_ticket_id":"60823","ticket_reference":"HDT61908","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17209 - Replacement blinds ","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/25","activity_end":"2025-11-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75486","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

03\/10\/2025 11:05 (jane)<\/b>Blinds have been ordered anticipated dispatch date - Oracle blinds - 14\/10\/2025Dimout Glacier blinds - 23\/10\/2025Cosmos double roller blinds - 29\/10\/2025<\/p>

04\/11\/2025 09:32 (carly)<\/b>Blinds now in,Access requested Wednesday 5th November at 9am.<\/p>

04\/11\/2025 10:23 (carly)<\/b>Confirmed for 5th November.Please use keys for access and ring Lilian on arrival.<\/p>

05\/11\/2025 14:07 (iain)<\/b>Replacement blinds.<\/p>

05\/11\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>

05\/11\/2025 15:47 (roy)<\/b>Assist Ian with 9 blinds<\/p>","ticket_full_notes_text":"","ticket_created":"03\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66108","activity_ticket_id":"61104","ticket_reference":"HDT62189","ticket_client":"2183","client_name":"Rohan ","ticket_title":"Issue with entrance door ","ticket_address_1":"11 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QE","cs_address_1":"11 Mercer Street ","cs_id":"3176","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QE","ticket_client_site":"3176","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/11\/25","activity_end":"2025-11-20 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75487","activity_notes":"Issue with entrance door ","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2025 16:01 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 16:03 (jane)<\/b>Informed client we will be attending on Wednesday afternoon 5th November <\/p>

05\/11\/2025 15:22 (jane)<\/b>Requires door specialist, arranging for TwentyTwenty to attend <\/p>

17\/11\/2025 11:49 (carly)<\/b>Brian has requested Thursday 20th November, Email sent requesting access.<\/p>

17\/11\/2025 13:43 (carly)<\/b>Confirmed for Thursday 20th November.<\/p>

02\/12\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66109","activity_ticket_id":"61105","ticket_reference":"HDT62190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked kitchen sink","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/25","activity_end":"2025-11-05 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75488","activity_notes":"Blocked kitchen sink","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 09:08 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 09:09 (carly)<\/b>Please use keys for access.<\/p>

05\/11\/2025 15:38 (roy)<\/b>Cleared blocked sink Blockage further down the line but all cleared and tested <\/p>

05\/11\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>

13\/11\/2025 15:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2025 15:50 (jane)<\/b>Tenant reported blockage has not cleared, returning on Friday 14th November - Please collect keys if the tenant is not in.<\/p>

14\/11\/2025 12:05 (iain)<\/b>Cleared blokage and flushed through.<\/p>

14\/11\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>

20\/11\/2025 13:02 (jane)<\/b>DO NOT INVOICE <\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66110","activity_ticket_id":"61106","ticket_reference":"HDT62191","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 4","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2405","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2405","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/26","activity_end":"2026-01-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75489","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 09:14 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 09:15 (carly)<\/b>Access requested Monday 12th January 9am.<\/p>

05\/11\/2025 12:55 (carly)<\/b>Confirmed for Monday 12th January - Please enter with keys as per Sue.<\/p>

13\/01\/2026 08:45 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66111","activity_ticket_id":"60997","ticket_reference":"HDT62082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Yellow nose capping required and repaint metal plates ","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/25","activity_end":"2025-11-07 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75490","activity_notes":"Yellow nose capping required and repaint metal plates Can you arrange for yellow nosing to be installed on the step in South Service Yard leading to rear of Waxy's please.Also, weather dependant, could you arrange for the metal plates to be re-painted in yellow as before please. This needs to be undertaken early morning while the bins are out and preferably in fast drying paint.","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 13:30 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 10:59 (jane)<\/b>Stair nosings and stair nosing paint on order <\/p>

29\/10\/2025 07:48 (travis)<\/b>Attended early as requested (6:30) and found all steel flooring plates and asphalt had been pressure washed, rendering the plates too wet to paint,Drilled, plugged and fitted high visibility step nosing to rear of waxys.<\/p>

29\/10\/2025 11:01 (carly)<\/b>Email sent requesting a day when pressure washing does not take place.<\/p>

30\/10\/2025 07:00 (travis)<\/b>Re attended and found steel plates have been pressure washed again ,not able to paint.I will await further instructions.30\/10\/25.<\/p>

04\/11\/2025 14:48 (jane)<\/b>Chased client to find out when it is best to repaint the metal plates, suggested early Friday morning 7th November <\/p>

04\/11\/2025 14:58 (jane)<\/b>Anthony has confirmed for 8am on Friday 7th November to paint the plates <\/p>

05\/11\/2025 09:37 (jane)<\/b>2No x engineers attending on Friday 7th November at 6am <\/p>

07\/11\/2025 08:08 (travis)<\/b>Preparation and painting of steel flooring sheets (high visibility) in south service yard.<\/p>

07\/11\/2025 08:55 (roy)<\/b>With Travis<\/p>

07\/11\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66112","activity_ticket_id":"61107","ticket_reference":"HDT62192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Thermostat no working","ticket_address_1":"Flat 7 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 7 Goodwins House","cs_id":"1145","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1145","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/25","activity_end":"2025-11-05 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75491","activity_notes":" Thermostat no working","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 09:55 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 09:55 (carly)<\/b>Access requested today.<\/p>

05\/11\/2025 12:53 (carly)<\/b>Please enter with keys as per Christina.<\/p>

06\/11\/2025 06:00 (michaelk)<\/b>Attended site to investigate heating controls. Found that the programmer required new batteries. Collected batteries, returned to site to complete. Reprogrammed the heating controls. 2hrs labour plus parts, total 110.99 ex vat.<\/p>

06\/11\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66113","activity_ticket_id":"61108","ticket_reference":"HDT62193","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Emergency call-out - No power and bathroom door stuck ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/11\/25","activity_end":"2025-11-05 12:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75492","activity_notes":"Emergency call-out - No power and bathroom door stuck ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 10:15 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>

05\/11\/2025 15:55 (roy)<\/b>Reset power supply but one circuit unable to reset.Bathroom door stuck.Forced access only to find the ceiling had collapsedI believe still leaking and called security to pop over.No access into the flat above.NTR<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66114","activity_ticket_id":"61109","ticket_reference":"HDT62194","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT62193 Follow-Up - Circuit tripping and ceiling collapsed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/11\/25","activity_end":"2025-11-05 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75493","activity_notes":"HDT62193 Follow-Up - Circuit tripping ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 10:17 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 10:19 (jane)<\/b>Client trying to reach tenant for access <\/p>

05\/11\/2025 11:53 (jane)<\/b>Currently on site <\/p>

05\/11\/2025 15:07 (travis)<\/b>Bathroom fallen ceiling works.Clearance, Cleaned, disposal of rubble, rubbish.<\/p>

05\/11\/2025 15:16 (michaelk)<\/b>Attended site to investigate reported leak in flat 4. Traced the cause to a leaking compression fitting on a non-retuen valve. The valve was tightened and tested on completion. Whilst the ceiling was open in flat 2, all service were run and visually inspected. 1hr labour 55<\/p>

05\/11\/2025 18:53 (alan)<\/b>Test through and make safe electrics in bathroom following<\/p>

05\/11\/2025 18:53 (alan)<\/b>Test through and make safe electrics in bathroom following<\/p>

06\/11\/2025 13:49 (travis)<\/b>Attended above property and flushed toilet numerous times and found leaking around base of toilet porcelain (photos attached),also the gravity fed cistern is too fast and water sprays over the top of the toilet when flushed,a new toilet and cistern is recommended.Existing flooring is not in good order and past it's servicible life and would need replacement,a quality lino would suit this bathroom and the dimensions are,2m x 1.5m (photos attached).The ceiling was removed yesterday 5\/11\/25.<\/p>

07\/11\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>

07\/11\/2025 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66115","activity_ticket_id":"61110","ticket_reference":"HDT62195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mamasons Door - Unit 12, 32 Newport Court CENTRAL CROSS","ticket_address_1":"32 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"32 Newport Court ","cs_id":"3071","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3071","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/11\/25","activity_end":"2025-11-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75494","activity_notes":"Mamasons Door - Unit 12, 32 Newport Court CENTRAL CROSS","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 10:43 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 11:40 (jane)<\/b>Confirmed for Thursday afternoon 6th November <\/p>

07\/11\/2025 15:49 (iain)<\/b>Units front door is missing a bracket. I have sourced one and spray painted it for fitting early morning next week.Rear door I'm unable to repair lock, Twenty Twenty required.<\/p>

11\/11\/2025 11:01 (jane)<\/b>Instructed TwentyTwenty - awaiting a date <\/p>

11\/11\/2025 16:03 (iain)<\/b>Manufactured bracket and fitted to door frame to stop door opening outwards.<\/p>

12\/11\/2025 09:41 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November at 830am<\/p>

12\/11\/2025 09:51 (carly)<\/b>Email sent to Carole requesting access.<\/p>

14\/11\/2025 11:01 (jane)<\/b>Chased again for Monday morning 17th November <\/p>

14\/11\/2025 13:39 (jane)<\/b>Confirmed for Monday morning 17th November at 8:30am <\/p>

17\/11\/2025 11:48 (carly)<\/b>Brian attended site, the door locks but further work is required, He will send a quote over.<\/p>

18\/11\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66116","activity_ticket_id":"61109","ticket_reference":"HDT62194","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT62193 Follow-Up - Circuit tripping and ceiling collapsed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/11\/25","activity_end":"2025-11-05 15:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75495","activity_notes":"HDT62193 Follow-Up - Circuit tripping and ceiling collapsed To call Nick ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 10:17 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 10:19 (jane)<\/b>Client trying to reach tenant for access <\/p>

05\/11\/2025 11:53 (jane)<\/b>Currently on site <\/p>

05\/11\/2025 15:07 (travis)<\/b>Bathroom fallen ceiling works.Clearance, Cleaned, disposal of rubble, rubbish.<\/p>

05\/11\/2025 15:16 (michaelk)<\/b>Attended site to investigate reported leak in flat 4. Traced the cause to a leaking compression fitting on a non-retuen valve. The valve was tightened and tested on completion. Whilst the ceiling was open in flat 2, all service were run and visually inspected. 1hr labour 55<\/p>

05\/11\/2025 18:53 (alan)<\/b>Test through and make safe electrics in bathroom following<\/p>

05\/11\/2025 18:53 (alan)<\/b>Test through and make safe electrics in bathroom following<\/p>

06\/11\/2025 13:49 (travis)<\/b>Attended above property and flushed toilet numerous times and found leaking around base of toilet porcelain (photos attached),also the gravity fed cistern is too fast and water sprays over the top of the toilet when flushed,a new toilet and cistern is recommended.Existing flooring is not in good order and past it's servicible life and would need replacement,a quality lino would suit this bathroom and the dimensions are,2m x 1.5m (photos attached).The ceiling was removed yesterday 5\/11\/25.<\/p>

07\/11\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>

07\/11\/2025 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66117","activity_ticket_id":"61111","ticket_reference":"HDT62196","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 101, 6 Mercers Walk","cs_id":"3121","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"3121","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/25","activity_end":"2025-11-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75496","activity_notes":"Annual Servicing of MVHR units Mr John Suntari Noi (info@spektacle.com)","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 11:27 (carly)<\/b>Mr John Suntari Noi (info@spektacle.com)<\/p>

07\/11\/2025 11:29 (carly)<\/b>Access requested Tuesday 18th November at between 9-12pm.<\/p>

17\/11\/2025 16:15 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:42 (carly)<\/b>Confirmed- Tenant will be home for access.<\/p>

18\/11\/2025 09:15 (carly)<\/b>If tenant is not home please contact him on - 07999 238 947 and they will give you an eta.<\/p>

18\/11\/2025 09:33 (alan)<\/b>Quoted works <\/p>

18\/11\/2025 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66118","activity_ticket_id":"61112","ticket_reference":"HDT62197","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 104, 6 Mercers Walk","cs_id":"3122","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3122","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/25","activity_end":"2025-11-18 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75497","activity_notes":"Annual Servicing of MVHR unitsMr Chan Joong Park (Fcrkisskins@gmail.com) ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 11:33 (carly)<\/b>Mr Chan Joong Park (Fcrkisskins@gmail.com)<\/p>

07\/11\/2025 11:34 (carly)<\/b>Access requested Tuesday 18th November between 9-12pm.<\/p>

17\/11\/2025 16:18 (carly)<\/b>Follow up sent requesting access.<\/p>

17\/11\/2025 16:46 (carly)<\/b>Tenant will be home until 10:30am.<\/p>

20\/11\/2025 08:03 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66119","activity_ticket_id":"61113","ticket_reference":"HDT62198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"82-88 Shaftesbury Avenue & 5 Macclesfield St - Provide the following signs: Directional Fire Escape sign on the roof.","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"31\/01\/26","activity_end":"2026-01-31 09:46:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75498","activity_notes":"82-88 Shaftesbury Avenue & 5 Macclesfield St - Provide the following signs: Directional Fire Escape sign on the roof.","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2025 11:46 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:44 (nick)<\/b>(Cooper House 82-88 Shaftesbury Avenue) Anthony is having a rethink what needs to be done here!?<\/p>

11\/11\/2025 11:52 (jane)<\/b>9No x running man rights signs on order with Seton, other signs to be collected from ScrewFix <\/p>

20\/11\/2025 07:53 (jane)<\/b>Waiting on Anthony to confirm when we can re-attend<\/p>

23\/12\/2025 10:40 (jane)<\/b>Chasing client <\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66120","activity_ticket_id":"61109","ticket_reference":"HDT62194","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT62193 Follow-Up - Circuit tripping and ceiling collapsed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/11\/25","activity_end":"2025-11-05 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75499","activity_notes":"Flat 4, 126 Long Acre - Leak on basin HDT62193 Follow-Up - Circuit tripping and ceiling collapsed ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 10:17 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 10:19 (jane)<\/b>Client trying to reach tenant for access <\/p>

05\/11\/2025 11:53 (jane)<\/b>Currently on site <\/p>

05\/11\/2025 15:07 (travis)<\/b>Bathroom fallen ceiling works.Clearance, Cleaned, disposal of rubble, rubbish.<\/p>

05\/11\/2025 15:16 (michaelk)<\/b>Attended site to investigate reported leak in flat 4. Traced the cause to a leaking compression fitting on a non-retuen valve. The valve was tightened and tested on completion. Whilst the ceiling was open in flat 2, all service were run and visually inspected. 1hr labour 55<\/p>

05\/11\/2025 18:53 (alan)<\/b>Test through and make safe electrics in bathroom following<\/p>

05\/11\/2025 18:53 (alan)<\/b>Test through and make safe electrics in bathroom following<\/p>

06\/11\/2025 13:49 (travis)<\/b>Attended above property and flushed toilet numerous times and found leaking around base of toilet porcelain (photos attached),also the gravity fed cistern is too fast and water sprays over the top of the toilet when flushed,a new toilet and cistern is recommended.Existing flooring is not in good order and past it's servicible life and would need replacement,a quality lino would suit this bathroom and the dimensions are,2m x 1.5m (photos attached).The ceiling was removed yesterday 5\/11\/25.<\/p>

07\/11\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>

07\/11\/2025 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66121","activity_ticket_id":"61114","ticket_reference":"HDT62199","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The bathroom toilet is running constantly ","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/11\/25","activity_end":"2025-11-12 18:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75500","activity_notes":"The bathroom toilet is running constantly ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 13:02 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 07:30 (michaelk)<\/b>Attended site to investigate reported toilet fault. Removed the syphon however we was unable to repair. A replacement syphon has been ordered. 2hrs labour 105<\/p>

13\/11\/2025 07:02 (michaelk)<\/b>Attended site to replace the toilet syphon, 1st floor. Removed and replaced the existing gerberit syphon and extensions with new. Tested on completion and left fully operational. 2hrs labour plus parts, total 141.48 ex vat.<\/p>

13\/11\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66122","activity_ticket_id":"61047","ticket_reference":"HDT62132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Artificial Plants \u00e2\u20ac\u201c we have a waste collection on Wednesday \u00e2\u20ac\u201c if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage \u00e2\u20ac\u201c it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/25","activity_end":"2025-11-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75501","activity_notes":"Artificial Plants we have a waste collection on Wednesday if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","activity_timesheet":"2","ticket_notes_combined":"

29\/10\/2025 11:21 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:23 (carly)<\/b>Requested for Tuesday 4th November at 9am.<\/p>

04\/11\/2025 10:18 (travis)<\/b>Attended and gained access to high level plastic plants, removed all plants and awaiting confirmation to paint out old signage.<\/p>

05\/11\/2025 13:13 (jane)<\/b>Notified client we are returning on Monday morning 10th October at 7am to paint over the sign in black <\/p>

05\/11\/2025 15:43 (roy)<\/b>Removal of plants above sign but no access into shop<\/p>

07\/11\/2025 11:41 (jane)<\/b>Confirmed for early Monday morning 10th November to paint the sign and leave the artificial flowers inside the unit Key number 103 B6<\/p>

10\/11\/2025 08:23 (travis)<\/b>Painting high level signage board above vacant shop.<\/p>

10\/11\/2025 10:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66123","activity_ticket_id":"61115","ticket_reference":"HDT62200","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"2 & 2a Gerrard Place - Remove the extinguishers, brackets and signage from the above property please and make good of the walls","ticket_address_1":"2a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2a Gerrard Place ","cs_id":"717","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"10\/11\/25","activity_end":"2025-11-10 13:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75502","activity_notes":"2 & 2a Gerrard Place - Remove the extinguishers, brackets and signage from the above property please and make good of the walls","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 13:20 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 11:16 (nick)<\/b>(2a Gerrard Place ) 4 Water extinguishers and 1 CO2 Removed and discarded, into Traviss van. Holes in walls all filled <\/p>

11\/11\/2025 12:46 (nick)<\/b>All completed with paint from Jack, The ground floor isnt correct but ive tried to blend it in.<\/p>

11\/11\/2025 13:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66124","activity_ticket_id":"60989","ticket_reference":"HDT62074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Urgent ceiling repair required","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"11\/11\/25","activity_end":"2025-11-11 15:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75503","activity_notes":" Urgent ceiling repair required","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 12:04 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 17:08 (roy)<\/b>Temp repair to ceiling.This ceiling has been like this for years and do not feel it is going to come down soon.Have supported it for now but need to make arrangements to take down and repair<\/p>

07\/11\/2025 09:17 (carly)<\/b>Informed Anthony we will return on Tuesday 11th November.<\/p>

11\/11\/2025 14:27 (nick)<\/b>Inspection hole confirms the larvae and plaster is letting go.Tenants to be informed of works to be carried out, Anthony.<\/p>

20\/11\/2025 16:05 (jane)<\/b>Waiting on Anthony to confirm when works can be carried out <\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66125","activity_ticket_id":"61109","ticket_reference":"HDT62194","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"HDT62193 Follow-Up - Circuit tripping and ceiling collapsed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/11\/25","activity_end":"2025-11-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75504","activity_notes":"To take down ceiling and check rotten flooring ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 10:17 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 10:19 (jane)<\/b>Client trying to reach tenant for access <\/p>

05\/11\/2025 11:53 (jane)<\/b>Currently on site <\/p>

05\/11\/2025 15:07 (travis)<\/b>Bathroom fallen ceiling works.Clearance, Cleaned, disposal of rubble, rubbish.<\/p>

05\/11\/2025 15:16 (michaelk)<\/b>Attended site to investigate reported leak in flat 4. Traced the cause to a leaking compression fitting on a non-retuen valve. The valve was tightened and tested on completion. Whilst the ceiling was open in flat 2, all service were run and visually inspected. 1hr labour 55<\/p>

05\/11\/2025 18:53 (alan)<\/b>Test through and make safe electrics in bathroom following<\/p>

05\/11\/2025 18:53 (alan)<\/b>Test through and make safe electrics in bathroom following<\/p>

06\/11\/2025 13:49 (travis)<\/b>Attended above property and flushed toilet numerous times and found leaking around base of toilet porcelain (photos attached),also the gravity fed cistern is too fast and water sprays over the top of the toilet when flushed,a new toilet and cistern is recommended.Existing flooring is not in good order and past it's servicible life and would need replacement,a quality lino would suit this bathroom and the dimensions are,2m x 1.5m (photos attached).The ceiling was removed yesterday 5\/11\/25.<\/p>

07\/11\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>

07\/11\/2025 13:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/11\/2025 13:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66126","activity_ticket_id":"61116","ticket_reference":"HDT62201","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman for Friday 7th November ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/11\/25","activity_end":"2025-11-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75505","activity_notes":"Handyman for Friday 7th November ","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2025 15:49 (System)<\/b>Ticket Created<\/p>

07\/11\/2025 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66127","activity_ticket_id":"61117","ticket_reference":"HDT62202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Installation of roof escape signage as to diagram","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/11\/25","activity_end":"2025-11-22 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75506","activity_notes":"Installation of roof escape signage as to diagram","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 16:25 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 11:28 (nick)<\/b>(4 Macclesfield Street) Just waiting for the turn right signs now<\/p>

21\/11\/2025 19:10 (nick)<\/b>All routes now marked with, glow in the dark, directionally signed <\/p>

24\/11\/2025 08:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66128","activity_ticket_id":"61118","ticket_reference":"HDT62203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To repair a bathroom light ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/25","activity_end":"2025-11-06 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75507","activity_notes":"To repair a bathroom light ","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 16:31 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 16:33 (jane)<\/b>Already have our decorator attending at 9am on Thursday morning 6th November, would electrician to attend too <\/p>

07\/11\/2025 08:16 (alan)<\/b>Replace faulty driver unit to bathroom light fitting<\/p>

07\/11\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66130","activity_ticket_id":"61119","ticket_reference":"HDT62204","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To pick up the 2 plaques from Knight Frank's office and deliver Unit 3, Guillemot Place - To come from Lynne's budget ","ticket_address_1":"Goodwin & Goodwin ","ticket_address_2":"Unit 3, Guillemot Place ","ticket_town":"Clarendon Road, London","ticket_county":null,"ticket_postcode":"N22 6XG","cs_address_1":"Goodwin & Goodwin ","cs_id":"3200","cs_address_2":"Unit 3, Guillemot Place ","cs_town":"Clarendon Road, London","cs_postcode":"N22 6XG","ticket_client_site":"3200","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/11\/25","activity_end":"2025-11-07 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75509","activity_notes":"To pick up the 2 plaques from Knight Frank's office and deliver Unit 3, Guillemot Place - To come from Lynne's budget ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 09:19 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 10:50 (roy)<\/b>Dropped off signs<\/p>

11\/11\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66131","activity_ticket_id":"61047","ticket_reference":"HDT62132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Artificial Plants \u00e2\u20ac\u201c we have a waste collection on Wednesday \u00e2\u20ac\u201c if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage \u00e2\u20ac\u201c it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","ticket_address_1":"19 New Row ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/25","activity_end":"2025-11-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75510","activity_notes":"Artificial Plants we have a waste collection on Wednesday if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","activity_timesheet":null,"ticket_notes_combined":"

29\/10\/2025 11:21 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:23 (carly)<\/b>Requested for Tuesday 4th November at 9am.<\/p>

04\/11\/2025 10:18 (travis)<\/b>Attended and gained access to high level plastic plants, removed all plants and awaiting confirmation to paint out old signage.<\/p>

05\/11\/2025 13:13 (jane)<\/b>Notified client we are returning on Monday morning 10th October at 7am to paint over the sign in black <\/p>

05\/11\/2025 15:43 (roy)<\/b>Removal of plants above sign but no access into shop<\/p>

07\/11\/2025 11:41 (jane)<\/b>Confirmed for early Monday morning 10th November to paint the sign and leave the artificial flowers inside the unit Key number 103 B6<\/p>

10\/11\/2025 08:23 (travis)<\/b>Painting high level signage board above vacant shop.<\/p>

10\/11\/2025 10:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"29\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66132","activity_ticket_id":"61000","ticket_reference":"HDT62085","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out replacement of alarms to various properties as to spreadsheet over two consecutive days ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/11\/25","activity_end":"2025-11-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75511","activity_notes":"To carry out replacement of alarms to various properties as to spreadsheet over two consecutive days ","activity_timesheet":"2","ticket_notes_combined":"

23\/10\/2025 15:40 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 09:04 (carly)<\/b>Flat A, 5A Mercer Street12 noon you can come but with clients until then. If you can get the keys from Sue or security as I must go out at 12 noon?<\/p>

28\/10\/2025 09:06 (carly)<\/b>Flat 1, 3 Mercer StreetPlease use keys.<\/p>

28\/10\/2025 09:07 (carly)<\/b>Flat 4, 5 Mercer StreetPlease use keys.<\/p>

29\/10\/2025 09:01 (carly)<\/b>Flat 20, 27 Slingsby Place - Confirmed, just awaiting access details.<\/p>

29\/10\/2025 09:03 (carly)<\/b>Flat 9, 27 Slingsby Place - Please use keys.<\/p>

04\/11\/2025 11:34 (carly)<\/b>Flat 5 27 Slingsby confirmed - Please use keys.<\/p>

04\/11\/2025 11:37 (carly)<\/b>Flat 21 27 Slingsby - confirmed. Please use keys.<\/p>

04\/11\/2025 12:02 (carly)<\/b>Flat 10, 27 Slingsby Place - Please use keys but also please be aware, they have video cameras watching the apartment <\/p>

04\/11\/2025 12:20 (carly)<\/b>As per Sue, please use keys on all but knock first.<\/p>

04\/11\/2025 12:50 (carly)<\/b>Flat 15, 27 Slingsby - Tenant will be home.<\/p>

05\/11\/2025 09:00 (carly)<\/b>Flat 20, 27 Slingsby - Tenant will be home.<\/p>

05\/11\/2025 18:57 (alan)<\/b>Quoted works<\/p>

07\/11\/2025 08:16 (alan)<\/b>Quoted works <\/p>

07\/11\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"23\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66133","activity_ticket_id":"61120","ticket_reference":"HDT62205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"None of the toilets are working - urgent ","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/25","activity_end":"2025-11-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75512","activity_notes":"None of the toilets are working - urgent ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 11:26 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 12:19 (roy)<\/b>Two bathrooms and water ok.But one toilet the siphon is letting by.Ease and adjusted push buttons<\/p>

06\/11\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66134","activity_ticket_id":"61121","ticket_reference":"HDT62206","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17291 - Oseyo - Main entrance door repairs number 1 and 2 ","ticket_address_1":"Unit 2","ticket_address_2":"73-75 Charing Cross Road","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Unit 2","cs_id":"2355","cs_address_2":"73-75 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"2355","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"14\/11\/25","activity_end":"2025-11-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75513","activity_notes":"Oseyo - Main entrance door repairs number 1 and 2 Requested access for Friday 14th November at 8am ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2025 11:41 (jane)<\/b>Instructed TwentyTwenty <\/p>

12\/11\/2025 09:20 (jane)<\/b>Requested access for Friday 14th November at 8am <\/p>

14\/11\/2025 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66135","activity_ticket_id":"61122","ticket_reference":"HDT62207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17278 - Supply and fit new secondary glazing to bedroom window ","ticket_address_1":"Flat 5","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 5","cs_id":"885","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_status_code":"Completed","activity_resource_id":"24","resource_name":"Prentice Glass Ltd","activity_start":"18\/12\/25","activity_end":"2025-12-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75514","activity_notes":"Supply and fit new secondary glazing to bedroom window ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2025 13:04 (jane)<\/b>Instructed Prentice Glass <\/p>

11\/11\/2025 11:17 (jane)<\/b>Update from Glaziers :glass is currently on order (7\/11) and the estimated delivery is 2 to 3 weeks. As soon as the glass arrives I will contact you to book in.<\/p>

25\/11\/2025 14:30 (carly)<\/b>The glass has now arrived, prentice glass have requested Friday 28th November.Awaiting response from client.<\/p>

27\/11\/2025 10:34 (carly)<\/b>Informed Prentice glass we will need another date.<\/p>

09\/12\/2025 10:05 (jane)<\/b>Chased Apprentice Glass for some more dates <\/p>

09\/12\/2025 13:56 (jane)<\/b>Given client dates of :11th, 12th, 15th, 16th, 17th all AM visits (9-12pm)Awaiting confirmation <\/p>

12\/12\/2025 15:09 (jane)<\/b>Requested access for Tuesday 16th or Wednesday 17th December all AM visits (9-12pm)<\/p>

17\/12\/2025 12:20 (carly)<\/b>Confirmed for Thursday 18th December. Prentice glass are aware.<\/p>

17\/12\/2025 12:45 (carly)<\/b>They will be arriving after 11am.<\/p>

19\/12\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66136","activity_ticket_id":"61123","ticket_reference":"HDT62208","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"2No x lanterns working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"5-6 Mercer Walk","cs_id":"2901","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/11\/25","activity_end":"2025-11-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75515","activity_notes":"2\\no x lanterns working ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2025 13:12 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 13:31 (jane)<\/b>Emailed Cleghorn lighting instructing them to carry out their quoted works <\/p>

11\/11\/2025 10:57 (jane)<\/b>Chased lighting company for a date <\/p>

11\/11\/2025 13:10 (jane)<\/b>Lighting company attending at 8am on Wednesday 11th November, requested they report to Randall's office <\/p>

18\/11\/2025 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66137","activity_ticket_id":"61124","ticket_reference":"HDT62209","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"No hot water to toilets on the first floor - report to Courtney of Flagstone ","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/11\/25","activity_end":"2025-11-06 15:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75516","activity_notes":"No hot water to toilets on the first floor - report to Courtney of Flagstone ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 13:26 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 20:25 (roy)<\/b>No hot water to the toilets inside the offices.Could find No heaters hidden anywhere Apparently engineers on site yesterday and since then no hot water but hot elsewhere.Found cylinder and boilers in basement but this is cold.Not sure if this is the problem but landlord engineers need to return <\/p>

07\/11\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66138","activity_ticket_id":"61125","ticket_reference":"HDT62210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Extractor fan over hob not working ","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_id":"3110","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"11\/11\/25","activity_end":"2025-11-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75517","activity_notes":"Extractor fan over hob not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/11\/2025 13:46 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:36 (jane)<\/b>Requested access Tuesday, 11th of Nov in the morning 8-2pm <\/p>

06\/11\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66139","activity_ticket_id":"61126","ticket_reference":"HDT62211","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17286 - Redecoration works ","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/12\/25","activity_end":"2025-12-16 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75518","activity_notes":"Redecoration works To start on 16th December ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 14:52 (jane)<\/b>Client has advised the works need to start on 16th December <\/p>

17\/12\/2025 16:04 (jack)<\/b>Done<\/p>

17\/12\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66140","activity_ticket_id":"61127","ticket_reference":"HDT62212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom issues ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/25","activity_end":"2025-11-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75519","activity_notes":"Bathroom issues In the bedroom at the far end of the main hallway the water pressure in the shower is incredibly weak. Is it possible to get someone in to look at it?In that same bathroom the bathtub seems to be constantly running water has developed a leak\/hard water stain thats been tough for Joanna to get rid of. ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 15:01 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:01 (jane)<\/b>Requested access for Tuesday morning 11th November at 9am <\/p>

10\/11\/2025 15:08 (carly)<\/b>Access now requested Tuesday 11th November at 1pm.<\/p>

10\/11\/2025 16:08 (carly)<\/b>Confirmed for Tuesday 11th November at 9am.Tenant home for access.<\/p>

11\/11\/2025 10:25 (travis)<\/b>Attended and removed build up of limescale in bath,unblocked bath outlet and pipework to allow for free flowing water,Removed shower head and cleaned all servicible inner parts , refitted but showerhead is blocked internally and would require replacing, details in photos but m Keenan should be liased with first due to price of shower head <\/p>

11\/11\/2025 13:16 (jane)<\/b>New shower head on order - Email Sent<\/b><\/p>

12\/11\/2025 12:56 (carly)<\/b>Access requested Wednesday 12th November.<\/p>

12\/11\/2025 14:24 (jane)<\/b>Requested access for Thursday morning 13th November to fit the new shower head and check the pressure <\/p>

13\/11\/2025 10:31 (jane)<\/b>Requested access from 12:30pm today <\/p>

13\/11\/2025 11:58 (jane)<\/b>Could the contractor please visit the site after 2,30pm today & would he be able to help the tenant work the thermostat.<\/p>

13\/11\/2025 15:12 (jane)<\/b>Re-requested for 9am on Friday morning 14th November <\/p>

14\/11\/2025 09:39 (jane)<\/b>Client to give us another date<\/p>

17\/11\/2025 11:33 (carly)<\/b>Access requested Monday 24th November at 1pm.<\/p>

19\/11\/2025 08:57 (jane)<\/b>M Keenan sourcing control panel for boiler <\/p>

19\/11\/2025 08:58 (jane)<\/b>Sourcing new control panel for boiler - Email Sent<\/b><\/p>

19\/11\/2025 09:45 (roy)<\/b>Unable to get boiler up and running.Michael Keenan said it was the pump at fault.Please pass job onto Michael but if he can't go today then we should\/must provide heatersGot tenants phone number and he works only 5 minutes away<\/p>

19\/11\/2025 15:08 (jane)<\/b>Requested access to return on Thursday morning 20th November between 9 and 9:30am <\/p>

19\/11\/2025 15:32 (jane)<\/b>Confirmed for Thursday morning 20th November from 9am <\/p>

19\/11\/2025 15:32 (jane)<\/b>Confirmed for Thursday morning 20th November from 9am, tenant will be home <\/p>

21\/11\/2025 08:34 (michaelk)<\/b>Attended site to replace the shower head to the rear ensuite bathroom. The heating system was fully tested and faults were rectified to leave operational. A new filling loop was fitted as this was found leaking. There are two components that were identified and require replacing. I will forward a quote to replace.3hrs labour plus parts, total 287.60 ex vat.<\/p>

03\/12\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66141","activity_ticket_id":"61128","ticket_reference":"HDT62213","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Under-counter kitchen lights not working ","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 2","cs_id":"925","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/25","activity_end":"2025-11-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75520","activity_notes":"Under-counter kitchen lights not working ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 15:09 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:11 (jane)<\/b>Client has requested for Friday 7th November - Advised we can attend at 9am - waiting on confirmation <\/p>

06\/11\/2025 16:28 (jane)<\/b>Confirmed for 9am on Friday 7th November, tenant will give access <\/p>

07\/11\/2025 09:27 (roy)<\/b>2 x lights not working.Capsule bulbs and Alan said you can't but them unless on-line May bequicker to purchase new LED fittings <\/p>

11\/11\/2025 11:44 (jane)<\/b>Engineer sourcing parts <\/p>

12\/11\/2025 15:37 (jane)<\/b>Lamp on order - delivery 17th November <\/p>

20\/11\/2025 07:55 (jane)<\/b>Chased delivery, attempted to delivery on Monday, going to attempt to again deliver on Friday 21st Nov<\/p>

21\/11\/2025 14:59 (carly)<\/b>Access requested Tuesday 25th November at 9am.<\/p>

24\/11\/2025 09:34 (carly)<\/b>Confirmed with tenant.<\/p>

25\/11\/2025 09:20 (roy)<\/b>Replaced capsules All working ok <\/p>

26\/11\/2025 12:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66142","activity_ticket_id":"61129","ticket_reference":"HDT62214","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ordered various items to be delivered to OCS office ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/25","activity_end":"2025-11-11 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75521","activity_notes":"To order Health and Safety Law Poster ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 15:26 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:27 (jane)<\/b>Poster has been ordered <\/p>

06\/11\/2025 16:33 (jane)<\/b>Various items have been ordered - 2\/3 day lead-time <\/p>

12\/11\/2025 09:51 (alan)<\/b>Drop off teams <\/p>

12\/11\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66143","activity_ticket_id":"61130","ticket_reference":"HDT62215","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17225 - Water heater and toilet repairs ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/25","activity_end":"2025-11-28 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75522","activity_notes":"Water heater and toilet repairs ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 12:23 (carly)<\/b>Delay on parts.Mike K aware.<\/p>

21\/11\/2025 12:02 (carly)<\/b>Mike K aware and will come back to us with a date.<\/p>

21\/11\/2025 15:34 (carly)<\/b>Access requested Friday 24th November at 6am.<\/p>

21\/11\/2025 15:47 (carly)<\/b>Confirmed for Friday 28th November at 6am.<\/p>

28\/11\/2025 07:53 (michaelk)<\/b>Attended site to to carry out quoted works. The ground floor 50l water heater was drained and the element was replaced. The expansion vessel was drained and recharged at the same time. The water heater was put back into operation. The 2nd floor mixing valve was replaced, however the water pressure still reduces. I will return on Tuesday morning to remove the tap and inspect. Note; i have removed the cost of the mixing valve from the quote after speaking to john. 505.20 ex vat.<\/p>

30\/11\/2025 19:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66144","activity_ticket_id":"61131","ticket_reference":"HDT62216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_address_1":"Opera Quarter Winter Lights ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Opera Quarter Winter Lights ","cs_id":"3061","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/26","activity_end":"2026-01-09 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75523","activity_notes":"Christmas Lights ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2025 09:07 (carly)<\/b>To be discussed with Alan.<\/p>

11\/11\/2025 13:31 (jane)<\/b>(Placed On Hold) Waiting on client to approve quote <\/p>

23\/12\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66145","activity_ticket_id":"61132","ticket_reference":"HDT62217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17281 - Water damage redecoration ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/11\/25","activity_end":"2025-11-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75524","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 09:27 (jane)<\/b>Liaise with Charley to program in a date <\/p>

11\/11\/2025 10:57 (carly)<\/b>Jack will come back to us with a date.<\/p>

14\/11\/2025 12:04 (jack)<\/b>Done<\/p>

14\/11\/2025 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66146","activity_ticket_id":"61133","ticket_reference":"HDT62218","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":"Flat 201","ticket_address_2":"Mercers Walk","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 201","cs_id":"2593","cs_address_2":"6 Mercers Walk South West","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"2593","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/25","activity_end":"2025-11-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75525","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 11:38 (carly)<\/b>Mr Alykhan Zaki Altaaf Meghani (zakimeg@googlemail.com)<\/p>

07\/11\/2025 11:38 (carly)<\/b>Access requested Tuesday 18th November between 9-12pm.<\/p>

07\/11\/2025 12:17 (carly)<\/b>Confirmed by tenant.<\/p>

18\/11\/2025 09:49 (alan)<\/b>Quoted works <\/p>

18\/11\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66147","activity_ticket_id":"61134","ticket_reference":"HDT62219","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"301 North Building","cs_id":"3201","cs_address_2":"Mercers Walk","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3201","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/25","activity_end":"2025-11-20 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75526","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:50 (carly)<\/b>North BuildingsMs Daishengnan GNI General Nuclear International (Daishengnan@cgnuk.co.uk)<\/p>

07\/11\/2025 12:50 (carly)<\/b>Access requested Thursday 20th November all day.<\/p>

12\/11\/2025 10:53 (carly)<\/b>Access confirmed.Please collect keys from security but knock before entering.<\/p>

24\/11\/2025 05:45 (alan)<\/b>Quoted works<\/p>

03\/12\/2025 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66148","activity_ticket_id":"61135","ticket_reference":"HDT62220","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":"Flat 102","ticket_address_2":"6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":null,"cs_address_1":"Flat 102","cs_id":"2592","cs_address_2":"6 Mercers Walk South West","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2592","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/26","activity_end":"2026-01-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75527","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 11:56 (carly)<\/b>Ms Elizabeth Ventsislavova Getova (elizabethgetova@yahoo.com)<\/p>

07\/11\/2025 11:57 (carly)<\/b>Access requested Tuesday 18th November 9-12pm<\/p>

17\/11\/2025 16:19 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:33 (carly)<\/b>Tenant is away until early January and has suggested the first week in Januaury.<\/p>

26\/11\/2025 10:00 (carly)<\/b>Access requested Tuesday 6th January at 9am.<\/p>

26\/11\/2025 12:20 (carly)<\/b>Tenant has confirmed 6th January but has requested 12-3pm.<\/p>

06\/01\/2026 09:35 (jane)<\/b>Tenant has requested we attend on Thursday morning 8th January <\/p>

06\/01\/2026 11:15 (jane)<\/b>Tenant will give access on Thursday 8th January 12-2pm <\/p>

12\/01\/2026 07:56 (alan)<\/b>Quoted works <\/p>

12\/01\/2026 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66149","activity_ticket_id":"61136","ticket_reference":"HDT62221","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 103","cs_id":"3106","cs_address_2":"6 Mercer Walk ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3106","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/25","activity_end":"2025-11-18 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75528","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:01 (carly)<\/b>Mr Nikolai Christophe Charlier (charlier.nikolai5140@gmail.com)<\/p>

07\/11\/2025 12:02 (carly)<\/b>Access requested Tuesday 18th November -12-3pm.<\/p>

11\/11\/2025 11:20 (carly)<\/b>Confirmed by tenant, awaiting access details.<\/p>

11\/11\/2025 11:22 (carly)<\/b>Tenant will be home for access.<\/p>

20\/11\/2025 08:08 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66150","activity_ticket_id":"61137","ticket_reference":"HDT62222","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 202 ","cs_id":"3101","cs_address_2":"6 Mercer Street","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3101","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/25","activity_end":"2025-11-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75529","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:05 (carly)<\/b>Ms Jennifer Louise Copestake (jencopestake@yahoo.ca)<\/p>

07\/11\/2025 12:05 (carly)<\/b>Access requested Tuesday 18th November 12-3pm<\/p>

17\/11\/2025 16:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:44 (carly)<\/b>Confirmed - Please use keys for access.<\/p>

20\/11\/2025 08:11 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66151","activity_ticket_id":"61138","ticket_reference":"HDT62223","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 203","cs_id":"3099","cs_address_2":"6 Mercer Walk","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3099","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/11\/25","activity_end":"2025-11-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75530","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:08 (carly)<\/b>Mr Zachary Seow Xue Xian (Zachary048@gmail.com)<\/p>

07\/11\/2025 12:08 (carly)<\/b>Access requested Tuesday 18th November 12-3pm<\/p>

17\/11\/2025 16:22 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 09:06 (carly)<\/b>Confirmed by tenant.<\/p>

18\/11\/2025 09:18 (carly)<\/b>Tenant should be home but happy for us to use keys if not.<\/p>

20\/11\/2025 08:14 (alan)<\/b>Quote works <\/p>

20\/11\/2025 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66152","activity_ticket_id":"61139","ticket_reference":"HDT62224","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":"Flat 204","ticket_address_2":"6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 204","cs_id":"2587","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2587","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/25","activity_end":"2025-11-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75531","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:13 (carly)<\/b>Mr Nicolas Andre Louis Quatravaux (nquatravaux@gmail.com)<\/p>

07\/11\/2025 12:13 (carly)<\/b>Access requested Wednesday 19th November 9-1pm<\/p>

17\/11\/2025 16:23 (carly)<\/b>Follow up email sent requesting access.<\/p>

19\/11\/2025 08:54 (carly)<\/b>Tenant will be home for access.<\/p>

20\/11\/2025 07:53 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66153","activity_ticket_id":"61140","ticket_reference":"HDT62225","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":"Flat 301","ticket_address_2":"6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 301","cs_id":"3100","cs_address_2":"6 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3100","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/25","activity_end":"2025-11-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75532","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"1","ticket_notes_combined":"

07\/11\/2025 12:20 (carly)<\/b>Mrs Holly Elizabeth Von Wolfersdorf (hollyhughes93@hotmail.com)<\/p>

07\/11\/2025 12:21 (carly)<\/b>Access requested for Wednesday 19th November 9-1pm.<\/p>

10\/11\/2025 09:02 (carly)<\/b>Confirmed by tenant, awaiting access details.<\/p>

10\/11\/2025 09:29 (carly)<\/b>Tenant will be home for access.<\/p>

19\/11\/2025 09:48 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66154","activity_ticket_id":"61141","ticket_reference":"HDT62226","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":"Flat 302","ticket_address_2":"6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H","ticket_postcode":"9FA","cs_address_1":"Flat 302","cs_id":"2596","cs_address_2":"6 Mercers Walk South West","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2596","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/25","activity_end":"2025-11-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75533","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:23 (carly)<\/b>Mr Ruslan Kim (rkim567@hotmail.com)<\/p>

07\/11\/2025 12:24 (carly)<\/b>Access requested Wednesday 19th November 9-1pm.<\/p>

17\/11\/2025 16:24 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:38 (carly)<\/b>Tenant has requested between 9-10am.<\/p>

18\/11\/2025 08:52 (carly)<\/b>Tenant will be home for access.<\/p>

19\/11\/2025 09:22 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66155","activity_ticket_id":"61142","ticket_reference":"HDT62227","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":"Flat 303","ticket_address_2":"6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":null,"cs_address_1":"Flat 303","cs_id":"2588","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2588","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/25","activity_end":"2025-11-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75534","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:28 (carly)<\/b>Ms Tara Shirvani (tara.shirvani@gmail.com)<\/p>

07\/11\/2025 12:28 (carly)<\/b>Access requested Wednesday 19th November 9-1pm.<\/p>

10\/11\/2025 09:08 (carly)<\/b>Confirmed by tenant, please use keys for access.<\/p>

20\/11\/2025 07:47 (alan)<\/b>Quoted work<\/p>

20\/11\/2025 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66156","activity_ticket_id":"61143","ticket_reference":"HDT62228","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":"Flat 402","ticket_address_2":"6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 402","cs_id":"2590","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2590","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/25","activity_end":"2025-11-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75535","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:33 (carly)<\/b>Ms Katie Anne England (contact@katie-england.com)<\/p>

07\/11\/2025 12:34 (carly)<\/b>Access requested Wednesday 19th November 1-4pm<\/p>

17\/11\/2025 16:28 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:40 (carly)<\/b>Confirmed - Tenant home for access.<\/p>

19\/11\/2025 13:21 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66157","activity_ticket_id":"61144","ticket_reference":"HDT62229","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":"Flat 401","ticket_address_2":"6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 401","cs_id":"2597","cs_address_2":"6 Mercers Walk South West","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"2597","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/25","activity_end":"2025-12-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75536","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:37 (carly)<\/b>Mr Jarkko Juhani Oksanen (jarkko@serviceform.com)<\/p>

07\/11\/2025 12:37 (carly)<\/b>Access requested Wednesday 19th November between 1-4pm.<\/p>

17\/11\/2025 16:29 (carly)<\/b>Follow up email sent requesting access.<\/p>

26\/11\/2025 10:02 (carly)<\/b>Access requested Wednesday 3rd December at 9am.<\/p>

28\/11\/2025 10:41 (carly)<\/b>Follow up email sent direct to client requesting access.<\/p>

16\/12\/2025 11:15 (carly)<\/b>Access requested Monday 22nd December between 9-11am.<\/p>

16\/12\/2025 12:22 (carly)<\/b>Access confirmed for Monday 22nd December.<\/p>

16\/12\/2025 12:33 (carly)<\/b>Please use keys access as tenant may not be home.<\/p>

23\/12\/2025 08:03 (alan)<\/b>Quoted works <\/p>

23\/12\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66158","activity_ticket_id":"61145","ticket_reference":"HDT62230","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 304","cs_id":"3098","cs_address_2":"6 Mercers Walk ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3098","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/25","activity_end":"2025-12-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75537","activity_notes":"Annual Servicing of MVHR units ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 12:39 (carly)<\/b>Mr Cristian Matei (matei.c92@gmail.com)<\/p>

07\/11\/2025 12:40 (carly)<\/b>Access requested Wednesday 19th November 1-4pm<\/p>

17\/11\/2025 16:30 (carly)<\/b>Follow up sent requesting access.<\/p>

26\/11\/2025 10:22 (carly)<\/b>Access requested Wednesday 3rd December 11am.<\/p>

28\/11\/2025 10:41 (carly)<\/b>Follow up email sent direct to client requesting access.<\/p>

16\/12\/2025 11:01 (carly)<\/b>Access requested Monday 22nd December between 9-11am.<\/p>

16\/12\/2025 11:30 (carly)<\/b>Confirmed for Monday 22nd December but contact tenant prior to arriving. Send message +44 7398886516<\/p>

23\/12\/2025 08:03 (alan)<\/b>Quoted works <\/p>

23\/12\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66159","activity_ticket_id":"61146","ticket_reference":"HDT62231","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of the rubbish, fitting a lock (FB) and the signage please ","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/25","activity_end":"2025-12-08 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75538","activity_notes":"Removal of the rubbish, fitting a lock (FB) and the signage please RecommendationAccess to the high level roof hatch opposite the roof door must be controlled and would require a PTW and RAMS. Take the following action:1. Remove the rubbish.2. Fit a secure lock.3. Display signage on door 'Fragile surface' and 'No Unauthorised Access'.ObservationThe high level roof hatch opposite the roof door was not securely locked (T bar only). There were discarded items in the loft area and areas of potentially fragile floor.","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 11:34 (System)<\/b>Ticket Created<\/p>

07\/11\/2025 11:45 (travis)<\/b>Attended and assessed what signage and lock would be required and ordered.<\/p>

07\/11\/2025 13:53 (jane)<\/b>Signs and locks on order - 3 day lead-time <\/p>

21\/11\/2025 15:01 (travis)<\/b>Returned and fitted health and safety signage where required and cleared last of rubbish,Return visit required to fit FB2 Lock to high level water tank cupboard door.<\/p>

08\/12\/2025 10:54 (travis)<\/b>Returned to complete health and safety report, removed high level water tank door leading to loft space and fitted an FB2 lock to door.Removed old T-Bar budget lock and adjusted keep on frame to suit new lock Affixed relevant signage to door and removed more rubbish from loft void.<\/p>

09\/12\/2025 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66160","activity_ticket_id":"61147","ticket_reference":"HDT62232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fuse - tripped in the Kitchen","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/25","activity_end":"2025-11-10 15:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75539","activity_notes":"Fuse - tripped in the Kitchen","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 11:37 (System)<\/b>Ticket Created<\/p>

07\/11\/2025 12:31 (carly)<\/b>Tenant home for access.<\/p>

07\/11\/2025 13:44 (roy)<\/b>No lights in kitchen but all other lights working.Fuse ok and checked power at fuse but no power to dimmer modules.Spoke to Alan and tried bridging across but no joyNeed Alan to attendTenants complaining about no hot water so increased pressure to 1.2 as it was on 0.3OkNeed buls within flat, capsule bulbs<\/p>

10\/11\/2025 11:50 (carly)<\/b>Alan is aware and will investigate today.<\/p>

11\/11\/2025 08:32 (alan)<\/b>Investigate lights in kitchen not working Found fault on cable supplying kitchen lights Arrange to return on Tuesday to run new cable<\/p>

12\/11\/2025 11:27 (roy)<\/b>Returned with Alan to sort out kitchen lightsReplaced 6 x bulbs<\/p>

14\/11\/2025 09:49 (alan)<\/b>Rewire supply to kitchen lights and replace faulty heat alarm in kitchen <\/p>

14\/11\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66161","activity_ticket_id":"61148","ticket_reference":"HDT62233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75540","activity_notes":"To carry out full gas compliance testing and PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 14:25 (System)<\/b>Ticket Created<\/p>

07\/11\/2025 14:26 (jane)<\/b>To carry out the same time as fitting new toilet seat and tap cartridge <\/p>

18\/11\/2025 12:11 (carly)<\/b>Confirmed for Thursday 20th November - Tenant to provide access.<\/p>

19\/11\/2025 15:06 (jane)<\/b>Requested access for 8am on Thursday 20th November<\/p>

19\/11\/2025 15:29 (jane)<\/b>Confirmed for 8am on Thursday 20th November - buzz on the door <\/p>

21\/11\/2025 08:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/11\/2025 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66162","activity_ticket_id":"61149","ticket_reference":"HDT62234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen fireplace -- some rocks started to fall out of the top barricaded part","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/11\/25","activity_end":"2025-11-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75541","activity_notes":"Kitchen fireplace -- some rocks started to fall out of the top barricaded partCan we make good and cover up the gap","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 14:31 (System)<\/b>Ticket Created<\/p>

07\/11\/2025 14:34 (jane)<\/b>Requested access for Monday afternoon 10th November <\/p>

07\/11\/2025 15:02 (jane)<\/b>Confirmed for Monday afternoon 10th November - tenant home for access <\/p>

10\/11\/2025 15:01 (travis)<\/b>Removed all parts to Victorian fireplace,Removed old timber above fire and cleared away all fallen debris from chimney stack.Cut in new timber and sealed around edges, painted black to match fireplace.<\/p>

11\/11\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66163","activity_ticket_id":"61150","ticket_reference":"HDT62235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17216 - Plumbing and electrical repairs ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/26","activity_end":"2026-01-16 17:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75542","activity_notes":"Plumbing and electrical repairs ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2025 12:14 (carly)<\/b>Alan is aware and will attend on Friday 5th December.<\/p>

05\/12\/2025 13:19 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66164","activity_ticket_id":"61150","ticket_reference":"HDT62235","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17216 - Plumbing and electrical repairs ","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/25","activity_end":"2025-12-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75543","activity_notes":"Plumbing and electrical repairs ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 12:14 (carly)<\/b>Alan is aware and will attend on Friday 5th December.<\/p>

05\/12\/2025 13:19 (alan)<\/b>Quoted works <\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66165","activity_ticket_id":"61151","ticket_reference":"HDT62236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17293 - Reinstatement works to bathroom ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/25","activity_end":"2025-12-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75544","activity_notes":"Reinstatement works to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 15:12 (jane)<\/b>Arranging access for Monday afternoon 10th November to measure up for materials, to commence works continuing on Tuesday 11th November <\/p>

07\/11\/2025 15:32 (jane)<\/b>Tenant to provide access starting Monday afternoon 10th November <\/p>

10\/11\/2025 10:04 (carly)<\/b>Ideally, the tenant would prefer if the toilet can be reinstated today and return after a couple of weeks for the tiling.Her parents is arriving tomorrow therefore it would be good if the toilet is in working condition.<\/p>

10\/11\/2025 10:17 (carly)<\/b>Tenant to provide access between 1-3pm.<\/p>

10\/11\/2025 12:02 (carly)<\/b>Lilian has requested rest of the tiling work to be carried out between 24th and 26th November.<\/p>

10\/11\/2025 12:12 (carly)<\/b>Confirmed for Monday 24th November - tenant to provide access.<\/p>

10\/11\/2025 12:59 (travis)<\/b>Attended and taken itinerary for materials required.<\/p>

11\/11\/2025 06:14 (michaelk)<\/b>Attended site to inspect the condition of the walls, floor and waste pipework. We are going to return to site tomorrow to install a temporary timber wall, so that the back to wall pan can be installed and sealed. 1hr labour 55<\/p>

24\/11\/2025 11:55 (carly)<\/b>Access now requested for Thursday 27th November at 9am.<\/p>

26\/11\/2025 09:17 (carly)<\/b>Tenant has requested Monday 1st December.<\/p>

26\/11\/2025 10:53 (carly)<\/b>Tenant home for access.<\/p>

28\/11\/2025 13:25 (carly)<\/b>The second bathroom requires sealant around the shower - Travis<\/p>

01\/12\/2025 15:06 (travis)<\/b>Bathroom tiling works.<\/p>

01\/12\/2025 15:49 (carly)<\/b>Confirmed for Mike K on Thursday 4th December at 9am. Tenant to provide access.<\/p>

01\/12\/2025 15:56 (michael)<\/b>(Ticket Closed)<\/p>

02\/12\/2025 10:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2025 11:10 (carly)<\/b>Waiting to see when Jack is available to attend.<\/p>

05\/12\/2025 06:46 (michaelk)<\/b>Attended site to install the existing toilet pan back to the tiled wall. Completed work, tested operation and left in working order. Re-sealed with mastik. 3hrs labour plus materials, total 170.60 ex vat.<\/p>

10\/12\/2025 05:15 (jack)<\/b>Done 190<\/p>

10\/12\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66166","activity_ticket_id":"61151","ticket_reference":"HDT62236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17293 - Reinstatement works to bathroom ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/25","activity_end":"2025-12-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75545","activity_notes":"Reinstatement works to bathroom To reinstate the toilet once the bathroom reinstatement works have been completed ","activity_timesheet":"1","ticket_notes_combined":"

07\/11\/2025 15:12 (jane)<\/b>Arranging access for Monday afternoon 10th November to measure up for materials, to commence works continuing on Tuesday 11th November <\/p>

07\/11\/2025 15:32 (jane)<\/b>Tenant to provide access starting Monday afternoon 10th November <\/p>

10\/11\/2025 10:04 (carly)<\/b>Ideally, the tenant would prefer if the toilet can be reinstated today and return after a couple of weeks for the tiling.Her parents is arriving tomorrow therefore it would be good if the toilet is in working condition.<\/p>

10\/11\/2025 10:17 (carly)<\/b>Tenant to provide access between 1-3pm.<\/p>

10\/11\/2025 12:02 (carly)<\/b>Lilian has requested rest of the tiling work to be carried out between 24th and 26th November.<\/p>

10\/11\/2025 12:12 (carly)<\/b>Confirmed for Monday 24th November - tenant to provide access.<\/p>

10\/11\/2025 12:59 (travis)<\/b>Attended and taken itinerary for materials required.<\/p>

11\/11\/2025 06:14 (michaelk)<\/b>Attended site to inspect the condition of the walls, floor and waste pipework. We are going to return to site tomorrow to install a temporary timber wall, so that the back to wall pan can be installed and sealed. 1hr labour 55<\/p>

24\/11\/2025 11:55 (carly)<\/b>Access now requested for Thursday 27th November at 9am.<\/p>

26\/11\/2025 09:17 (carly)<\/b>Tenant has requested Monday 1st December.<\/p>

26\/11\/2025 10:53 (carly)<\/b>Tenant home for access.<\/p>

28\/11\/2025 13:25 (carly)<\/b>The second bathroom requires sealant around the shower - Travis<\/p>

01\/12\/2025 15:06 (travis)<\/b>Bathroom tiling works.<\/p>

01\/12\/2025 15:49 (carly)<\/b>Confirmed for Mike K on Thursday 4th December at 9am. Tenant to provide access.<\/p>

01\/12\/2025 15:56 (michael)<\/b>(Ticket Closed)<\/p>

02\/12\/2025 10:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2025 11:10 (carly)<\/b>Waiting to see when Jack is available to attend.<\/p>

05\/12\/2025 06:46 (michaelk)<\/b>Attended site to install the existing toilet pan back to the tiled wall. Completed work, tested operation and left in working order. Re-sealed with mastik. 3hrs labour plus materials, total 170.60 ex vat.<\/p>

10\/12\/2025 05:15 (jack)<\/b>Done 190<\/p>

10\/12\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66167","activity_ticket_id":"61110","ticket_reference":"HDT62195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mamasons Door - Unit 12, 32 Newport Court CENTRAL CROSS","ticket_address_1":"32 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"32 Newport Court ","cs_id":"3071","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3071","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/11\/25","activity_end":"2025-11-17 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75546","activity_notes":"Mamasons Door - Unit 12, 32 Newport Court CENTRAL CROSSRear door to repair lock, Twenty Twenty required.","activity_timesheet":null,"ticket_notes_combined":"

05\/11\/2025 10:43 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 11:40 (jane)<\/b>Confirmed for Thursday afternoon 6th November <\/p>

07\/11\/2025 15:49 (iain)<\/b>Units front door is missing a bracket. I have sourced one and spray painted it for fitting early morning next week.Rear door I'm unable to repair lock, Twenty Twenty required.<\/p>

11\/11\/2025 11:01 (jane)<\/b>Instructed TwentyTwenty - awaiting a date <\/p>

11\/11\/2025 16:03 (iain)<\/b>Manufactured bracket and fitted to door frame to stop door opening outwards.<\/p>

12\/11\/2025 09:41 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November at 830am<\/p>

12\/11\/2025 09:51 (carly)<\/b>Email sent to Carole requesting access.<\/p>

14\/11\/2025 11:01 (jane)<\/b>Chased again for Monday morning 17th November <\/p>

14\/11\/2025 13:39 (jane)<\/b>Confirmed for Monday morning 17th November at 8:30am <\/p>

17\/11\/2025 11:48 (carly)<\/b>Brian attended site, the door locks but further work is required, He will send a quote over.<\/p>

18\/11\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66168","activity_ticket_id":"61152","ticket_reference":"HDT62237","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 12th and Thursday 13th November ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/11\/25","activity_end":"2025-11-13 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75547","activity_notes":"For Handyman Services for Wednesday 12th and Thursday 13th November ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2025 16:07 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66169","activity_ticket_id":"61153","ticket_reference":"HDT62238","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Faulty light fittings - Management Office","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/25","activity_end":"2025-11-10 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75548","activity_notes":"Faulty light fittings - Management Office","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 09:42 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 08:31 (alan)<\/b>Replace faulty light fitting in office <\/p>

11\/11\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66170","activity_ticket_id":"61154","ticket_reference":"HDT62239","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Power fault in kitchen - 1st floor.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/25","activity_end":"2025-11-10 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75549","activity_notes":"Power fault in kitchen - 1st floor.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 09:44 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 07:19 (alan)<\/b>Investigate power fault in 1st floor kitchen Fault found to be with the dishwasher Leave dishwasher disconnected and all other power in kitchen working<\/p>

11\/11\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66171","activity_ticket_id":"61155","ticket_reference":"HDT62240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dish washer (Error code E15)","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/11\/25","activity_end":"2025-11-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75550","activity_notes":"Dish washer (Error code E15)","activity_timesheet":null,"ticket_notes_combined":"

10\/11\/2025 09:52 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 10:36 (carly)<\/b>Repair Aid notified, awaiting date.<\/p>

10\/11\/2025 11:05 (carly)<\/b>Repair Aid have requested Wednesday 12th November 12-6pm.Awaiting confirmation from Lilian.<\/p>

10\/11\/2025 11:10 (carly)<\/b>Tenant to provide access.<\/p>

12\/11\/2025 09:28 (carly)<\/b>Lilian has now asked us to collect keys on arrival.<\/p>

12\/11\/2025 17:35 (roy)<\/b>With Repair Aid<\/p>

13\/11\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66172","activity_ticket_id":"61151","ticket_reference":"HDT62236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17293 - Reinstatement works to bathroom ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/11\/25","activity_end":"2025-11-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75551","activity_notes":"Reinstatement works to bathroom ","activity_timesheet":null,"ticket_notes_combined":"

07\/11\/2025 15:12 (jane)<\/b>Arranging access for Monday afternoon 10th November to measure up for materials, to commence works continuing on Tuesday 11th November <\/p>

07\/11\/2025 15:32 (jane)<\/b>Tenant to provide access starting Monday afternoon 10th November <\/p>

10\/11\/2025 10:04 (carly)<\/b>Ideally, the tenant would prefer if the toilet can be reinstated today and return after a couple of weeks for the tiling.Her parents is arriving tomorrow therefore it would be good if the toilet is in working condition.<\/p>

10\/11\/2025 10:17 (carly)<\/b>Tenant to provide access between 1-3pm.<\/p>

10\/11\/2025 12:02 (carly)<\/b>Lilian has requested rest of the tiling work to be carried out between 24th and 26th November.<\/p>

10\/11\/2025 12:12 (carly)<\/b>Confirmed for Monday 24th November - tenant to provide access.<\/p>

10\/11\/2025 12:59 (travis)<\/b>Attended and taken itinerary for materials required.<\/p>

11\/11\/2025 06:14 (michaelk)<\/b>Attended site to inspect the condition of the walls, floor and waste pipework. We are going to return to site tomorrow to install a temporary timber wall, so that the back to wall pan can be installed and sealed. 1hr labour 55<\/p>

24\/11\/2025 11:55 (carly)<\/b>Access now requested for Thursday 27th November at 9am.<\/p>

26\/11\/2025 09:17 (carly)<\/b>Tenant has requested Monday 1st December.<\/p>

26\/11\/2025 10:53 (carly)<\/b>Tenant home for access.<\/p>

28\/11\/2025 13:25 (carly)<\/b>The second bathroom requires sealant around the shower - Travis<\/p>

01\/12\/2025 15:06 (travis)<\/b>Bathroom tiling works.<\/p>

01\/12\/2025 15:49 (carly)<\/b>Confirmed for Mike K on Thursday 4th December at 9am. Tenant to provide access.<\/p>

01\/12\/2025 15:56 (michael)<\/b>(Ticket Closed)<\/p>

02\/12\/2025 10:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2025 11:10 (carly)<\/b>Waiting to see when Jack is available to attend.<\/p>

05\/12\/2025 06:46 (michaelk)<\/b>Attended site to install the existing toilet pan back to the tiled wall. Completed work, tested operation and left in working order. Re-sealed with mastik. 3hrs labour plus materials, total 170.60 ex vat.<\/p>

10\/12\/2025 05:15 (jack)<\/b>Done 190<\/p>

10\/12\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66173","activity_ticket_id":"61156","ticket_reference":"HDT62241","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty bulbs.","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/25","activity_end":"2025-11-10 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75552","activity_notes":"Faulty bulbs.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 10:20 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 10:20 (carly)<\/b>Alan is aware.<\/p>

11\/11\/2025 08:33 (alan)<\/b>Investigate lights not all switching on in restaurant unitFound lost man out switch to be broken, replaced switch and replace blowing lamps as needed in toilet<\/p>

11\/11\/2025 08:33 (alan)<\/b>Investigate lights not all switching on in restaurant unitFound lost man out switch to be broken, replaced switch and replace blowing lamps as needed in toilet<\/p>

11\/11\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66174","activity_ticket_id":"61157","ticket_reference":"HDT62242","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/17290 - Repairs to roof glass light ","ticket_address_1":"22-24 Lower Addison Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W14 8BQ","cs_address_1":"22-24 Lower Addison Gardens ","cs_id":"3193","cs_address_2":"","cs_town":"London","cs_postcode":"W14 8BQ","ticket_client_site":"3193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/25","activity_end":"2025-11-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75553","activity_notes":"Repairs to roof glass light ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 11:00 (carly)<\/b>Access requested Wednesday 12th November at 9am or Tuesday 18th November at 9am<\/p>

11\/11\/2025 11:45 (carly)<\/b>Follow up email sent.<\/p>

11\/11\/2025 12:08 (carly)<\/b>Now requested for Thursday 20th November as per tenant.<\/p>

11\/11\/2025 12:34 (carly)<\/b>Confirmed for Thursday 20th November at 9am<\/p>

20\/11\/2025 16:06 (iain)<\/b>Roof works.<\/p>

21\/11\/2025 08:35 (roy)<\/b>Cleaned and resealed skylight.Small repairs to roof<\/p>

26\/11\/2025 12:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66175","activity_ticket_id":"61157","ticket_reference":"HDT62242","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"MDR\/JH\/17290 - Repairs to roof glass light ","ticket_address_1":"22-24 Lower Addison Gardens ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W14 8BQ","cs_address_1":"22-24 Lower Addison Gardens ","cs_id":"3193","cs_address_2":"","cs_town":"London","cs_postcode":"W14 8BQ","ticket_client_site":"3193","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"20\/11\/25","activity_end":"2025-11-20 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75554","activity_notes":"Repairs to roof glass light ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 11:00 (carly)<\/b>Access requested Wednesday 12th November at 9am or Tuesday 18th November at 9am<\/p>

11\/11\/2025 11:45 (carly)<\/b>Follow up email sent.<\/p>

11\/11\/2025 12:08 (carly)<\/b>Now requested for Thursday 20th November as per tenant.<\/p>

11\/11\/2025 12:34 (carly)<\/b>Confirmed for Thursday 20th November at 9am<\/p>

20\/11\/2025 16:06 (iain)<\/b>Roof works.<\/p>

21\/11\/2025 08:35 (roy)<\/b>Cleaned and resealed skylight.Small repairs to roof<\/p>

26\/11\/2025 12:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66176","activity_ticket_id":"61158","ticket_reference":"HDT62243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Floor Grouting","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1.1","cs_id":"331","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"331","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/25","activity_end":"2025-11-17 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75555","activity_notes":"Floor GroutingWe again have a problem with the floor grouting in the bathroom at 52 Shaftesbury . ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 11:43 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 11:45 (carly)<\/b>Please use keys for access.<\/p>

13\/11\/2025 09:28 (jane)<\/b>Waiting on another date from the client <\/p>

14\/11\/2025 10:43 (jane)<\/b>Confirmed for 17th November - call Lilian for codes <\/p>

17\/11\/2025 12:52 (travis)<\/b>Removed loose hexagonal floor tiles from bathroom,ground off old \/failed adhesive and tested tiles with new adhesive.Grouted work area in white to match existing flooring.<\/p>

18\/11\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66177","activity_ticket_id":"61147","ticket_reference":"HDT62232","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fuse - tripped in the Kitchen","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/11\/25","activity_end":"2025-11-11 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75556","activity_notes":"Fuse - tripped in the Kitchen","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 11:37 (System)<\/b>Ticket Created<\/p>

07\/11\/2025 12:31 (carly)<\/b>Tenant home for access.<\/p>

07\/11\/2025 13:44 (roy)<\/b>No lights in kitchen but all other lights working.Fuse ok and checked power at fuse but no power to dimmer modules.Spoke to Alan and tried bridging across but no joyNeed Alan to attendTenants complaining about no hot water so increased pressure to 1.2 as it was on 0.3OkNeed buls within flat, capsule bulbs<\/p>

10\/11\/2025 11:50 (carly)<\/b>Alan is aware and will investigate today.<\/p>

11\/11\/2025 08:32 (alan)<\/b>Investigate lights in kitchen not working Found fault on cable supplying kitchen lights Arrange to return on Tuesday to run new cable<\/p>

12\/11\/2025 11:27 (roy)<\/b>Returned with Alan to sort out kitchen lightsReplaced 6 x bulbs<\/p>

14\/11\/2025 09:49 (alan)<\/b>Rewire supply to kitchen lights and replace faulty heat alarm in kitchen <\/p>

14\/11\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66178","activity_ticket_id":"61159","ticket_reference":"HDT62244","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Automatic lights in the common area.","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"10\/11\/25","activity_end":"2025-11-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75557","activity_notes":"Automatic lights in the common area.Automatic lights in the common area of the house stopped reacting to people present - they're always off. ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 11:52 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 11:55 (carly)<\/b>Alan is aware.<\/p>

11\/11\/2025 08:30 (alan)<\/b>Reset power to lights in common parts and replace 2 blown lamps <\/p>

11\/11\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66179","activity_ticket_id":"61160","ticket_reference":"HDT62245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 1 Goodwins House","cs_id":"330","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/25","activity_end":"2025-12-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75558","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:06 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:08 (carly)<\/b>Access requested Thursday 13th November at 9am.<\/p>

12\/11\/2025 10:03 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:29 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

18\/11\/2025 16:32 (jane)<\/b>Confirmed for Wednesday 19th November - keys for access <\/p>

24\/11\/2025 14:03 (carly)<\/b>Access now requested Tuesday 2nd December 9am.<\/p>

27\/11\/2025 10:19 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:43 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

03\/12\/2025 05:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66180","activity_ticket_id":"61161","ticket_reference":"HDT62246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/25","activity_end":"2025-12-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75559","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:09 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:11 (carly)<\/b>Access requested Thursday 13th November at 11am<\/p>

12\/11\/2025 10:03 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:29 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:03 (carly)<\/b>Access now requested Tuesday 2nd December 11am.<\/p>

24\/11\/2025 14:09 (carly)<\/b>Could you also look at the tub drain and dryer? The seal on the plug in the tub isnt really working so the tub doesnt hold water for a bath. Also, the dryer filter needs to be cleaned; its taking multiple cycles to dry clothes.<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:43 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

03\/12\/2025 05:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66181","activity_ticket_id":"61162","ticket_reference":"HDT62247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 3 Goodwins House","cs_id":"929","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/25","activity_end":"2025-12-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75560","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:12 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:13 (carly)<\/b>Access requested Thursday 13th November at 1pm.<\/p>

12\/11\/2025 10:03 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:32 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:04 (carly)<\/b>Access now requested Tuesday 2nd December 1pm<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:43 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

03\/12\/2025 05:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66182","activity_ticket_id":"61163","ticket_reference":"HDT62248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"11 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LP","cs_address_1":"Flat 2","cs_id":"1442","cs_address_2":"11 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9LP","ticket_client_site":"1442","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/12\/25","activity_end":"2025-12-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75561","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:16 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:19 (carly)<\/b>Access requested Tuesday 18th November at 9am.<\/p>

12\/11\/2025 10:04 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:33 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:04 (carly)<\/b>Access now requested Tuesday 2nd December 3pm.<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

03\/12\/2025 05:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66183","activity_ticket_id":"61165","ticket_reference":"HDT62250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 2","cs_id":"43","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/25","activity_end":"2025-12-03 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75562","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:24 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:26 (carly)<\/b>Access requested Tuesday 18th November at 1pm.<\/p>

12\/11\/2025 10:05 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:34 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:05 (carly)<\/b>Access now requested Wednesday 3rd December 1pm.<\/p>

27\/11\/2025 10:21 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

04\/12\/2025 05:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/12\/2025 08:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66184","activity_ticket_id":"61167","ticket_reference":"HDT62252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 6 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6 Goodwins House","cs_id":"1198","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/25","activity_end":"2025-12-04 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75563","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:32 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:34 (carly)<\/b>Access requested Monday 24th November at 9am.<\/p>

12\/11\/2025 10:06 (carly)<\/b>Follow up email sent requesting access.<\/p>

03\/12\/2025 12:32 (carly)<\/b>Access requested Thursday 4th December at 11am.<\/p>

03\/12\/2025 13:25 (jane)<\/b>A key can be used to access the property.<\/p>

05\/12\/2025 06:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/12\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66185","activity_ticket_id":"61164","ticket_reference":"HDT62249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/25","activity_end":"2025-12-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75564","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:22 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:23 (carly)<\/b>Access requested for Tuesday 18th November 11am.<\/p>

12\/11\/2025 10:04 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:33 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:05 (carly)<\/b>Access now requested Wednesday 3rd December 11am.<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

05\/12\/2025 06:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/12\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66186","activity_ticket_id":"61166","ticket_reference":"HDT62251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 3","cs_id":"34","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/25","activity_end":"2025-12-03 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75565","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:30 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:31 (carly)<\/b>Access requested Tuesday 18th November at 3pm<\/p>

12\/11\/2025 10:05 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:34 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:05 (carly)<\/b>Access now requested Wednesday 3rd December 3pm.<\/p>

27\/11\/2025 10:21 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

04\/12\/2025 05:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/12\/2025 08:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66187","activity_ticket_id":"61168","ticket_reference":"HDT62253","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/25","activity_end":"2025-11-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75566","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"1","ticket_notes_combined":"

10\/11\/2025 13:54 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:58 (carly)<\/b>Access requested Monday 24th November at 11am.<\/p>

21\/11\/2025 11:59 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:05 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 15:11 (carly)<\/b>Tenant to provide access.<\/p>

25\/11\/2025 08:27 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/11\/2025 10:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66188","activity_ticket_id":"61169","ticket_reference":"HDT62254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/25","activity_end":"2025-11-25 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75567","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 13:59 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:01 (carly)<\/b>Access requested Tuesday 25th November at 9am<\/p>

21\/11\/2025 11:59 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:05 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 14:10 (carly)<\/b>Now confirmed for Monday 24th November.<\/p>

21\/11\/2025 14:35 (carly)<\/b>Now moved to Tuesday 25th November at 830am<\/p>

21\/11\/2025 15:12 (carly)<\/b>Tenant to provide access.<\/p>

26\/11\/2025 06:48 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/11\/2025 06:51 (michaelk)<\/b>Whilst I was on site, the co alarm inside the boiler cupboard was missing. The smoke alarm in the hallway expired in January 26. The smoke alarm was replaced with a multi alarm (co and smoke). 1hr labour plus parts, total 156.60 ex vat.<\/p>

26\/11\/2025 10:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66189","activity_ticket_id":"61170","ticket_reference":"HDT62255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"2nd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"2nd Floor","cs_id":"689","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/25","activity_end":"2025-11-25 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75568","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"1","ticket_notes_combined":"

10\/11\/2025 14:02 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:04 (carly)<\/b>Access requested Tuesday 25th November 11am<\/p>

21\/11\/2025 12:00 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:05 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 15:13 (carly)<\/b>Keys for access.<\/p>

26\/11\/2025 06:52 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/11\/2025 10:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66190","activity_ticket_id":"61171","ticket_reference":"HDT62256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"3rd Floor","ticket_address_2":"5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"3rd Floor","cs_id":"437","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"437","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/25","activity_end":"2025-11-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75569","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 14:05 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:06 (carly)<\/b>Access requested Tuesday 25th November at 1pm.<\/p>

21\/11\/2025 12:00 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:05 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 15:14 (carly)<\/b>Tenant to provide access.<\/p>

26\/11\/2025 06:52 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/11\/2025 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66191","activity_ticket_id":"61172","ticket_reference":"HDT62257","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/25","activity_end":"2025-11-26 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75570","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 14:13 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:15 (carly)<\/b>Access requested Wednesday 26th November at 9am<\/p>

21\/11\/2025 12:00 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:06 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 15:15 (carly)<\/b>Please use keys<\/p>

27\/11\/2025 05:56 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/11\/2025 11:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66192","activity_ticket_id":"61173","ticket_reference":"HDT62258","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/25","activity_end":"2025-11-26 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75571","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 14:16 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:18 (carly)<\/b>Access requested Wednesday 26th November 11am<\/p>

21\/11\/2025 12:01 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:06 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 15:15 (carly)<\/b>Please use keys<\/p>

27\/11\/2025 05:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/11\/2025 10:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66193","activity_ticket_id":"61174","ticket_reference":"HDT62259","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 3","cs_id":"1595","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/25","activity_end":"2025-11-26 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75572","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 14:19 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:20 (carly)<\/b>Access requested Wednesday 26th November at 3pm.<\/p>

10\/11\/2025 14:21 (carly)<\/b>*1pm*<\/p>

21\/11\/2025 12:01 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:06 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 15:15 (carly)<\/b>Please use keys<\/p>

27\/11\/2025 05:55 (michaelk)<\/b>Completed full compliance testing 185<\/p>

27\/11\/2025 10:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66194","activity_ticket_id":"61175","ticket_reference":"HDT62260","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/25","activity_end":"2025-11-27 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75573","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 14:22 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:24 (carly)<\/b>Access requested Thursday 27th November at 9am<\/p>

21\/11\/2025 12:01 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:07 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

28\/11\/2025 07:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

30\/11\/2025 19:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66195","activity_ticket_id":"61176","ticket_reference":"HDT62261","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"Flat 1","cs_id":"1953","cs_address_2":"14 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1953","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/25","activity_end":"2025-11-27 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75574","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 14:27 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:29 (carly)<\/b>Access requested Thursday 27th November 11am<\/p>

21\/11\/2025 12:02 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:07 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

28\/11\/2025 07:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

30\/11\/2025 19:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66196","activity_ticket_id":"61177","ticket_reference":"HDT62262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1a","cs_id":"2866","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2866","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/25","activity_end":"2025-12-01 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75575","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 15:11 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 15:12 (carly)<\/b>Access requested Monday 1st December 9am.<\/p>

25\/11\/2025 10:48 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 11:21 (carly)<\/b>Confirmed, Lilian will inform us of access details.<\/p>

28\/11\/2025 15:21 (carly)<\/b>Tenant home for access.<\/p>

01\/12\/2025 13:59 (alan)<\/b>EICR<\/p>

01\/12\/2025 15:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66197","activity_ticket_id":"61178","ticket_reference":"HDT62263","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 1","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/25","activity_end":"2025-12-01 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75576","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 15:14 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 15:15 (carly)<\/b>Access requested Monday 1st December 11am<\/p>

25\/11\/2025 10:48 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 11:22 (carly)<\/b>Confirmed, Lilian will inform us of access details.<\/p>

28\/11\/2025 15:21 (carly)<\/b>Tenant home for access.<\/p>

01\/12\/2025 14:33 (alan)<\/b>EICR<\/p>

01\/12\/2025 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66198","activity_ticket_id":"61179","ticket_reference":"HDT62264","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"3045","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3045","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/25","activity_end":"2025-12-01 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75577","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 15:19 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 15:20 (carly)<\/b>Access requested Monday 1st December at 1pm<\/p>

25\/11\/2025 10:48 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 11:22 (carly)<\/b>Confirmed, Lilian will inform us of access details.<\/p>

28\/11\/2025 15:22 (carly)<\/b>Please use keys.<\/p>

01\/12\/2025 14:34 (alan)<\/b>EICR<\/p>

01\/12\/2025 15:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66199","activity_ticket_id":"61180","ticket_reference":"HDT62265","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 2a","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2a","cs_id":"2889","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2889","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/25","activity_end":"2025-12-02 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75578","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 15:21 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 15:24 (carly)<\/b>Access requested Tuesday 2nd December 9am<\/p>

25\/11\/2025 10:49 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 11:22 (carly)<\/b>Confirmed, Lilian will inform us of access details.<\/p>

28\/11\/2025 15:22 (carly)<\/b>Please use keys.<\/p>

02\/12\/2025 10:20 (alan)<\/b>EICR<\/p>

02\/12\/2025 10:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66200","activity_ticket_id":"61181","ticket_reference":"HDT62266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 6","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 2NG","cs_address_1":"Flat 6","cs_id":"2999","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"WC2N 2NG","ticket_client_site":"2999","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/25","activity_end":"2025-12-02 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75579","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 15:26 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 15:27 (carly)<\/b>Access requested Tuesday 2nd December at 11am.<\/p>

25\/11\/2025 10:49 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 11:22 (carly)<\/b>Confirmed, Lilian will inform us of access details.<\/p>

28\/11\/2025 15:22 (carly)<\/b>Please use keys.<\/p>

03\/12\/2025 10:55 (alan)<\/b>EICR<\/p>

03\/12\/2025 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66201","activity_ticket_id":"61182","ticket_reference":"HDT62267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR.","ticket_address_1":"Flat 7","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 7","cs_id":"3046","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3046","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/25","activity_end":"2025-12-02 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75580","activity_notes":"To carry out EICR.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 15:28 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 15:30 (carly)<\/b>Access requested Tuesday 2nd December at 1pm.<\/p>

25\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 11:22 (carly)<\/b>Confirmed, Lilian will inform us of access details.<\/p>

28\/11\/2025 15:23 (carly)<\/b>Please use keys.<\/p>

03\/12\/2025 10:55 (alan)<\/b>EICR<\/p>

03\/12\/2025 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66202","activity_ticket_id":"61183","ticket_reference":"HDT62268","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Window Insulation","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/25","activity_end":"2025-11-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75581","activity_notes":"Window Insulation","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 15:41 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 15:43 (carly)<\/b>To look at the windows for more insulation before it gets cold.<\/p>

10\/11\/2025 15:44 (carly)<\/b>Access requested Thursday 13th November at 11am.<\/p>

10\/11\/2025 16:11 (carly)<\/b>Confirmed for Thursday 13th November.Tenant home for access.<\/p>

13\/11\/2025 15:12 (roy)<\/b>Double glazed windows and all sealed ok.Tenant asking if you put your hand on the glass it is cold and could anything be done??Could put a film on the glass, it may work or we could put sliding glazing on the windows, triple glazed but this is very costly.Tenant not that bothered as she has been there 4 years<\/p>

14\/11\/2025 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66203","activity_ticket_id":"61187","ticket_reference":"HDT62272","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Moving the Plaque, Langley Gates","ticket_address_1":"Mercers Covent Garden ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/11\/25","activity_end":"2025-11-11 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75582","activity_notes":"Moving the Plaque, Langley GatesThe plaque on the right-hand side need to put on the left-hand side as per picture.","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 09:01 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:06 (iain)<\/b>To move plaque to opposite wall, instructed by Randall.<\/p>

11\/11\/2025 16:52 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2026 10:44 (jane)<\/b>This will need to be billed Tim Chambers Budget<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66204","activity_ticket_id":"61188","ticket_reference":"HDT62273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap leaking, in basement.","ticket_address_1":"10 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_address_1":"10 Gerrard Street ","cs_id":"3197","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"11\/11\/25","activity_end":"2025-11-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75583","activity_notes":"Kitchen tap leaking, in basement.","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 09:20 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 09:21 (carly)<\/b>Please contact Charley on arrival - M. 07586294669<\/p>

11\/11\/2025 16:06 (iain)<\/b>Shut off tap.<\/p>

12\/11\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66205","activity_ticket_id":"61189","ticket_reference":"HDT62274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Interim temporary works to bathroom ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/11\/25","activity_end":"2025-11-11 09:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75584","activity_notes":"Interim temporary works to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 09:33 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 09:34 (jane)<\/b>M Keenan : Attended site to inspect the condition of the walls, floor and waste pipework. We are going to return to site today to install a temporary timber wall, so that the back to wall pan can be installed and sealed <\/p>

11\/11\/2025 12:48 (roy)<\/b>Assist Michael temp fit<\/p>

12\/11\/2025 06:34 (michaelk)<\/b>Attended site to install a temporary wall in the rear toilet and to re-connect the toilet. We replaced an extended pan connector to the back to wall pan and flush cone. The toilet was tested and left in service. Note; the flush pipe to the cistern was repaired as this was leaking. The flexible connector to the saniflo had been tightened too tight and was split, although not leaking. This may need to be replaced when permanently fitted. 5hrs labour plus parts, total 295.38 ex vat.<\/p>

12\/11\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66206","activity_ticket_id":"61189","ticket_reference":"HDT62274","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Interim temporary works to bathroom ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/11\/25","activity_end":"2025-11-11 11:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75585","activity_notes":"Interim temporary works to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 09:33 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 09:34 (jane)<\/b>M Keenan : Attended site to inspect the condition of the walls, floor and waste pipework. We are going to return to site today to install a temporary timber wall, so that the back to wall pan can be installed and sealed <\/p>

11\/11\/2025 12:48 (roy)<\/b>Assist Michael temp fit<\/p>

12\/11\/2025 06:34 (michaelk)<\/b>Attended site to install a temporary wall in the rear toilet and to re-connect the toilet. We replaced an extended pan connector to the back to wall pan and flush cone. The toilet was tested and left in service. Note; the flush pipe to the cistern was repaired as this was leaking. The flexible connector to the saniflo had been tightened too tight and was split, although not leaking. This may need to be replaced when permanently fitted. 5hrs labour plus parts, total 295.38 ex vat.<\/p>

12\/11\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66207","activity_ticket_id":"61190","ticket_reference":"HDT62275","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Problem with Flooring in the grouting in the bathroom.","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/25","activity_end":"2025-11-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75586","activity_notes":"Problem with Flooring in the grouting in the bathroom.","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 10:16 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 10:17 (carly)<\/b>Please use keys.<\/p>

14\/11\/2025 10:44 (jane)<\/b>Confirmed for 17th November - call Lilian for codes <\/p>

17\/11\/2025 13:33 (travis)<\/b>Removed cracked hexagonal bathroom floor tiles,no replacement available so reseated existing and sealed the cracks with clear construction adhesive.<\/p>

18\/11\/2025 07:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66208","activity_ticket_id":"61191","ticket_reference":"HDT62276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Problem with the floor grouting in the bathroom ","ticket_address_1":"Flat 2.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 2.1","cs_id":"277","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/25","activity_end":"2025-12-15 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75587","activity_notes":"Problem with the floor grouting in the bathroom ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 10:19 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 10:21 (carly)<\/b>Please use keys for access.<\/p>

12\/11\/2025 16:15 (jane)<\/b>Please call Lilian for the codes <\/p>

14\/11\/2025 10:41 (jane)<\/b>Please call Lilian for codes - For 8th December <\/p>

25\/11\/2025 09:27 (carly)<\/b>This now needs to be rescheduled due to the tenant extending their stay, awaiting new date from Lilian.<\/p>

27\/11\/2025 15:29 (carly)<\/b>Lilian has requested Tuesday 16th November.<\/p>

27\/11\/2025 15:29 (carly)<\/b>16th December.<\/p>

02\/12\/2025 15:56 (jane)<\/b>The flat will actually be available from 10am on Monday 15th Dec<\/p>

02\/12\/2025 16:15 (jane)<\/b>The flat will actually be available from 10am on Monday 15th Dec,Claudia will be providing access on the day, she can be contacted on +44 7405 337356.<\/p>

15\/12\/2025 13:05 (travis)<\/b>Attended and removed loose tiles X2,Ground off old adhesive off site,Returned and refitted tiles using tile adhesive and grouted around tiles in similar colour to original.<\/p>

16\/12\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66209","activity_ticket_id":"61192","ticket_reference":"HDT62277","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To test Ryefield board test 1-5 Dryden Street.","ticket_address_1":"1-5 Dryden Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"1-5 Dryden Street","cs_id":"3212","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"3212","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/11\/25","activity_end":"2025-11-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75588","activity_notes":"To test Ryefield board test 1-5 Dryden Street.","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 10:36 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 10:41 (carly)<\/b>Alan is aware.<\/p>

14\/11\/2025 09:46 (alan)<\/b>EICR on Ryefield and distribution circuits to distribution boards <\/p>

14\/11\/2025 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66210","activity_ticket_id":"61193","ticket_reference":"HDT62278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17294 - Closet door repairs ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/11\/25","activity_end":"2025-11-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75589","activity_notes":"Closet door repairs ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2025 11:34 (carly)<\/b>Brian is aware and will come back to us with a date.<\/p>

19\/11\/2025 13:30 (jane)<\/b>Confirmed for Thursday morning 20th November at 8am - tenant to provide access <\/p>

20\/11\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66211","activity_ticket_id":"61184","ticket_reference":"HDT62269","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action for 4, 5 & 6 Gerrard Street","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AP","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/25","activity_end":"2025-11-11 14:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75590","activity_notes":"Remedial Action for 4, 5 & 6 Gerrard StreetArrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only, mineral fibre insulation to plug gaps around pipes (max 25mm).There were gaps in the building structure caused by penetrating services (cables and pipes) through which smoke or fire could readily pass, namely: gaps in walls, gaps in service panels in the wooden panelling, in the risers and various other areas, contractor to check and rectify smoke stopping in all accessible areas. ","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 16:23 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 15:29 (travis)<\/b>Attended buildings 4,5 and 6 Gerrard Street and fire proofed around all cables where required and any areas within electrical cupboards where smoke could potentially travel\/escape.<\/p>

11\/11\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66212","activity_ticket_id":"61185","ticket_reference":"HDT62270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action for 2 & 2a Gerrard Place","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/11\/25","activity_end":"2025-11-11 17:59:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75591","activity_notes":"Remedial Action for 2 & 2a Gerrard PlaceArrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only and mineral fibre insulation to plug gaps around pipes (max 25mm).There were gaps in the building structure caused by penetrating services (cables and pipes) through which smoke or fire could readily pass, namely: Poor fire stopping in the electrical cupboard.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 16:25 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 15:24 (travis)<\/b>Fire proofing around wires in electrical cupboard.<\/p>

11\/11\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66213","activity_ticket_id":"61186","ticket_reference":"HDT62271","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action for 90-98 Shaftesbury Avenue","ticket_address_1":"90-98 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_address_1":"90-98 Shaftesbury Avenue ","cs_id":"3074","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EA","ticket_client_site":"3074","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/25","activity_end":"2025-11-14 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75592","activity_notes":"Remedial Action for 90-98 Shaftesbury AvenueArrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire-resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only, mineral fibre insulation to plug gaps around pipes (max. 25mm).There were gaps in the building structure caused by penetrating services (cables and pipes) through which smoke or fire could readily pass, namely: Electrical cupboard, alarm cupboards, and where cable penetrate the wall in the corridor.","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 16:28 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:08 (iain)<\/b>Fire proofing works.<\/p>

12\/11\/2025 15:45 (iain)<\/b>Fire proofing.<\/p>

12\/11\/2025 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66214","activity_ticket_id":"61194","ticket_reference":"HDT62279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To change 3No locks on Friday 12th December at 9am - Bailiffs will be on site","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/25","activity_end":"2025-12-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75593","activity_notes":"To change 3No locks on Friday 12th December at 9am - Bailiffs will be on siteCourts security will be on site at 9am ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 11:57 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 11:57 (jane)<\/b>To change 3No locks on Friday 12th December at 9am - Bailiffs will be on site<\/p>

11\/11\/2025 11:59 (jane)<\/b>Instructed Courts Security to be on site too at 9am on 12th December <\/p>

12\/12\/2025 10:00 (roy)<\/b>With Courts SecurityChange locks as required <\/p>

23\/12\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66215","activity_ticket_id":"61194","ticket_reference":"HDT62279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To change 3No locks on Friday 12th December at 9am - Bailiffs will be on site","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"12\/12\/25","activity_end":"2025-12-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75594","activity_notes":"To change 3No locks on Friday 12th December at 9am - Bailiffs will be on site","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2025 11:57 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 11:57 (jane)<\/b>To change 3No locks on Friday 12th December at 9am - Bailiffs will be on site<\/p>

11\/11\/2025 11:59 (jane)<\/b>Instructed Courts Security to be on site too at 9am on 12th December <\/p>

12\/12\/2025 10:00 (roy)<\/b>With Courts SecurityChange locks as required <\/p>

23\/12\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66216","activity_ticket_id":"61195","ticket_reference":"HDT62280","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet doesn't flush","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/25","activity_end":"2025-11-12 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75595","activity_notes":"Toilet doesn't flush","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 12:00 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 12:03 (carly)<\/b>Access requested Wednesday 12th November at 9am.<\/p>

11\/11\/2025 16:33 (jane)<\/b>Christina has confirmed tenant is home for access on Wednesday 12th November at 9am <\/p>

12\/11\/2025 11:24 (roy)<\/b>Removed\/Replaced Siphon. All working OK but cradle and ball valve will need replacing at some stage.Resilicone worktop<\/p>

12\/11\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66217","activity_ticket_id":"61196","ticket_reference":"HDT62281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Curtain string not working","ticket_address_1":"Flat 2","ticket_address_2":"26 Rose Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 2","cs_id":"1192","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"13\/01\/26","activity_end":"2026-01-13 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75596","activity_notes":"Curtain string not working","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 12:30 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 12:32 (carly)<\/b>Access requested Wednesday 12th November at 9am.<\/p>

11\/11\/2025 16:32 (jane)<\/b>Confirmed Wednesday 12th November at 9am - tenant home for access <\/p>

12\/11\/2025 08:59 (jane)<\/b>Client has requested an afternoon appointment today, requested access for between 2 and 3pm today <\/p>

12\/11\/2025 15:55 (iain)<\/b>Broken roller blind chain, to source and return to fit.<\/p>

12\/11\/2025 16:55 (jane)<\/b>Engineer found broken roller blind chain, to source and return to fit. - Email Sent<\/b><\/p>

23\/12\/2025 11:32 (jane)<\/b>Need to make an appointment to return to check on the curtain strings again<\/p>

07\/01\/2026 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66218","activity_ticket_id":"61197","ticket_reference":"HDT62282","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check on the kitchen lights. Please see the attached pics. Can this be removed & disposed of please","ticket_address_1":"Flat 8 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/11\/25","activity_end":"2025-11-27 14:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75597","activity_notes":"To check on the kitchen lights. Please see the attached pics. Can this be removed & disposed of please","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 13:12 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 09:48 (alan)<\/b>Remove rubbish and order part for kitchen lights <\/p>

14\/11\/2025 10:10 (jane)<\/b>Removed rubbish and ordered part for kitchen lights - Email Sent<\/b><\/p>

25\/11\/2025 06:54 (alan)<\/b>Return to site and replace faulty drive unit to lights under kitchen cupboard <\/p>

26\/11\/2025 09:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66219","activity_ticket_id":"61127","ticket_reference":"HDT62212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom issues ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75598","activity_notes":"Bathroom issues M Keenan ordering new shower head In the bedroom at the far end of the main hallway the water pressure in the shower is incredibly weak. Is it possible to get someone in to look at it?and help the tenant work the thermostatFor 2:30pm today ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 15:01 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:01 (jane)<\/b>Requested access for Tuesday morning 11th November at 9am <\/p>

10\/11\/2025 15:08 (carly)<\/b>Access now requested Tuesday 11th November at 1pm.<\/p>

10\/11\/2025 16:08 (carly)<\/b>Confirmed for Tuesday 11th November at 9am.Tenant home for access.<\/p>

11\/11\/2025 10:25 (travis)<\/b>Attended and removed build up of limescale in bath,unblocked bath outlet and pipework to allow for free flowing water,Removed shower head and cleaned all servicible inner parts , refitted but showerhead is blocked internally and would require replacing, details in photos but m Keenan should be liased with first due to price of shower head <\/p>

11\/11\/2025 13:16 (jane)<\/b>New shower head on order - Email Sent<\/b><\/p>

12\/11\/2025 12:56 (carly)<\/b>Access requested Wednesday 12th November.<\/p>

12\/11\/2025 14:24 (jane)<\/b>Requested access for Thursday morning 13th November to fit the new shower head and check the pressure <\/p>

13\/11\/2025 10:31 (jane)<\/b>Requested access from 12:30pm today <\/p>

13\/11\/2025 11:58 (jane)<\/b>Could the contractor please visit the site after 2,30pm today & would he be able to help the tenant work the thermostat.<\/p>

13\/11\/2025 15:12 (jane)<\/b>Re-requested for 9am on Friday morning 14th November <\/p>

14\/11\/2025 09:39 (jane)<\/b>Client to give us another date<\/p>

17\/11\/2025 11:33 (carly)<\/b>Access requested Monday 24th November at 1pm.<\/p>

19\/11\/2025 08:57 (jane)<\/b>M Keenan sourcing control panel for boiler <\/p>

19\/11\/2025 08:58 (jane)<\/b>Sourcing new control panel for boiler - Email Sent<\/b><\/p>

19\/11\/2025 09:45 (roy)<\/b>Unable to get boiler up and running.Michael Keenan said it was the pump at fault.Please pass job onto Michael but if he can't go today then we should\/must provide heatersGot tenants phone number and he works only 5 minutes away<\/p>

19\/11\/2025 15:08 (jane)<\/b>Requested access to return on Thursday morning 20th November between 9 and 9:30am <\/p>

19\/11\/2025 15:32 (jane)<\/b>Confirmed for Thursday morning 20th November from 9am <\/p>

19\/11\/2025 15:32 (jane)<\/b>Confirmed for Thursday morning 20th November from 9am, tenant will be home <\/p>

21\/11\/2025 08:34 (michaelk)<\/b>Attended site to replace the shower head to the rear ensuite bathroom. The heating system was fully tested and faults were rectified to leave operational. A new filling loop was fitted as this was found leaking. There are two components that were identified and require replacing. I will forward a quote to replace.3hrs labour plus parts, total 287.60 ex vat.<\/p>

03\/12\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66220","activity_ticket_id":"61100","ticket_reference":"HDT62185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom Lock Broken","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"20\/11\/25","activity_end":"2025-11-20 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75599","activity_notes":"Bathroom Lock BrokenWe've received a report regarding the en-suite bathroom door lock in apartment 3, 17a Tavistock street. The guest was stuck in the bathroom for some time as the lock would not move. Our inhouse team have attended and inspected the door and found that it dropped about 3 to 5 mm, and now it does not align properly with the latch plate.The plate was removed and straighten; we adjusted the lock as much as we could and tightened the door track. It improved the situation by a bit, but the door was still getting stuck when locked.We could not find a way to adjust the height of the door, without taking off the top part of the door frame.","activity_timesheet":null,"ticket_notes_combined":"

04\/11\/2025 10:56 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 10:57 (carly)<\/b>Spoke with Christina to inform her an engineer can attend 1130-12pm today.<\/p>

04\/11\/2025 11:59 (carly)<\/b>Have tried calling and emailing Christina again to try and gain access but still no response.<\/p>

04\/11\/2025 13:48 (jane)<\/b>Confirmed for 3:30pm today - representative will meet you on site <\/p>

04\/11\/2025 15:27 (jane)<\/b>Client would like another date <\/p>

04\/11\/2025 15:36 (jane)<\/b>Requested access for 2:30pm on Wednesday 5th November <\/p>

05\/11\/2025 10:51 (jane)<\/b>Confirmed for 2:30pm on Wednesday 5th November - representative will meet us on site <\/p>

05\/11\/2025 12:20 (carly)<\/b>Please can you give a call, 30 minutes prior to their attendance on 0330 0240 102<\/p>

05\/11\/2025 14:54 (jane)<\/b>Client has requested for Monday 10th November <\/p>

05\/11\/2025 15:20 (jane)<\/b>Client has requested for afternoon of Monday 10th November, have advised we can attend at 2:30pm <\/p>

06\/11\/2025 14:04 (jane)<\/b>For 10am on Tuesday 11th November - representative will meet our engineers on site <\/p>

11\/11\/2025 11:35 (nick)<\/b>(Flat 3 17a Tavistock Street) The lock mechanism was very stiff. We have removed it and WD40d it, now moving freeish but the door has dropped and access to re level is unclear!?frame to top of door 15mm difference to bottom.Would suggest 2020 have a look at this one?<\/p>

11\/11\/2025 11:37 (nick)<\/b>(Flat 3 17a Tavistock Street) I did fix a second door handle upstairs lounge.Handle needed removing and rebuild then back all put back again. Sorry no pictures taken.<\/p>

11\/11\/2025 11:39 (nick)<\/b>In notes<\/p>

11\/11\/2025 12:51 (roy)<\/b>Ease and adjusted lock.Door has dropped one side causing lock not to engage with keeper. Need to cut access pa el to adjust it as when we lift door the lock works perfectly.Need permission from Portland Brown <\/p>

11\/11\/2025 13:21 (jane)<\/b>Arranging for TwentyTwenty to attend <\/p>

12\/11\/2025 09:44 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November am.<\/p>

12\/11\/2025 09:46 (carly)<\/b>Email sent to Christina requesting access.<\/p>

14\/11\/2025 10:59 (jane)<\/b>Chased client again for Monday 17th November am<\/p>

17\/11\/2025 14:54 (carly)<\/b>Access now requested by Brian for Thursday 20th November.Email sent to client requesting access.<\/p>

18\/11\/2025 11:04 (carly)<\/b>As per phone call with Christina, confirmed for Thursday 20th November.Brian has been informed.<\/p>

20\/11\/2025 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"04\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66221","activity_ticket_id":"61198","ticket_reference":"HDT62283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Thursday 13th November from 1pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/25","activity_end":"2025-11-13 15:45:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75600","activity_notes":"Thursday 13th November at 1:45pm-Loose Kitchen tap","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 13:27 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 14:57 (jane)<\/b>Repair aid no longer required <\/p>

13\/11\/2025 09:13 (jane)<\/b>For 1:45pm today - tenant can give access <\/p>

14\/11\/2025 09:25 (michaelk)<\/b>Attended site to investigate, reported tap issues. Removed the spout to inspect the o-rings. These were removed, cleaned and re-greased. The tap was tightened to the work top and the spout was tightened to the base. Tested on completion. The fridge integrated door was removed and the handle was re-fitted. 2hrs labour 105<\/p>

14\/11\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66222","activity_ticket_id":"61198","ticket_reference":"HDT62283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works - Thursday 13th November from 1pm ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"13\/11\/25","activity_end":"2025-11-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75601","activity_notes":"Could you attend on Thursday 13th November from 1pm -Dishwasher, faulty buttons","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2025 13:27 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 14:57 (jane)<\/b>Repair aid no longer required <\/p>

13\/11\/2025 09:13 (jane)<\/b>For 1:45pm today - tenant can give access <\/p>

14\/11\/2025 09:25 (michaelk)<\/b>Attended site to investigate, reported tap issues. Removed the spout to inspect the o-rings. These were removed, cleaned and re-greased. The tap was tightened to the work top and the spout was tightened to the base. Tested on completion. The fridge integrated door was removed and the handle was re-fitted. 2hrs labour 105<\/p>

14\/11\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66223","activity_ticket_id":"61199","ticket_reference":"HDT62284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out rubbish removal from basement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/25","activity_end":"2025-11-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75602","activity_notes":"To carry out rubbish removal from basement ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 14:29 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 14:50 (jane)<\/b>Confirmed for Wednesday 12th November Please collect keys from security the picture is from the basement Key 103 B6 <\/p>

14\/11\/2025 10:05 (iain)<\/b>Clearance.<\/p>

14\/11\/2025 13:05 (travis)<\/b>Clearance and disposal to office.<\/p>

14\/11\/2025 13:09 (roy)<\/b>Load up vanWith Travis and ian<\/p>

14\/11\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2025 09:03 (roy)<\/b>Bring up rubbish from basement to front door <\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66224","activity_ticket_id":"61200","ticket_reference":"HDT62285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Could the lock to the electrical cupboard in 28a Lisle Street be fixed please. It is an FB lock however it doesn't turn and lock","ticket_address_1":"28a Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28a Lisle Street","cs_id":"3065","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"3065","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/25","activity_end":"2025-11-12 10:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75603","activity_notes":"Could the lock to the electrical cupboard in 28a Lisle Street be fixed please. It is an FB lock however it doesn't turn and lock","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 15:15 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 15:46 (iain)<\/b>Supplied and fitted new FB lock.<\/p>

12\/11\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66225","activity_ticket_id":"61201","ticket_reference":"HDT62286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler ventilator noisy when it is not in use","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"2924","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/11\/25","activity_end":"2025-11-14 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75604","activity_notes":"Boiler ventilator noisy when it is not in use","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 15:56 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 15:58 (jane)<\/b>Requested access for Friday 14th November at 12noon <\/p>

11\/11\/2025 15:59 (jane)<\/b>Requested access for Friday afternoon 14th November <\/p>

11\/11\/2025 16:04 (jane)<\/b>Tenant to provide access on Friday afternoon 14th November <\/p>

17\/11\/2025 13:14 (michaelk)<\/b>Attended site to investigate the reported boiler noise. The boiler fan was inspected and cleaned along with all probable causes of the reported sound. Checked the inlet and exhaust flue outlets. No faults found. 2hrs labour 105<\/p>

18\/11\/2025 07:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66226","activity_ticket_id":"61202","ticket_reference":"HDT62287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unit lock issue ","ticket_address_1":"10 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_address_1":"10 Gerrard Street ","cs_id":"3197","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/25","activity_end":"2025-11-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75605","activity_notes":"Unit lock issue Could you assist us with 10 Gerrard Street - the unit has been forfeited, and the original lock has been removed and 2 bolt and padlocks have been placed on the outside of door however the bottom lock is very hard to bolt in as we have to bash it with a hammer. Could this be fixed please and could we also have an additonal lock put on the allowing us to lock it from the inside (key or turn lock)Could this be done Wednesday if possible pleaseKeys from security for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 16:40 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:43 (jane)<\/b>Advised client we will attend mid morning on Wednesday 12th November <\/p>

11\/11\/2025 16:50 (jane)<\/b>Client has requested that we attend on 12noon on Wednesday 12th November <\/p>

12\/11\/2025 15:54 (iain)<\/b>Eased and adjusted bolts. Unable to source new cylinder. Information passed to office.<\/p>

12\/11\/2025 16:54 (jane)<\/b>Arranging for Court Security to attend <\/p>

27\/11\/2025 09:54 (carly)<\/b>Court security -Would like to remove the lock from the door so will need another visit unfortunately! It looks to be an imported door\/lock so not available on the UK market, we need to remove it to measure it up for something close. Will be a big job to factor in a new lock into this door. They would like to attend on Tuesday 2nd December at midday.<\/p>

27\/11\/2025 10:08 (carly)<\/b>Confirmed with client for Tuesday 2nd December.Newport security to release keys.<\/p>

02\/12\/2025 21:44 (roy)<\/b>Attended site and waited for an hour for Courts SecurityThey removed the lock and now we have to wait for them to order a new one<\/p>

03\/12\/2025 09:42 (jane)<\/b>Attended site and waited for an hour for Courts Security They removed the lock and have ordered a new lock - Email Sent<\/b><\/p>

04\/12\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66227","activity_ticket_id":"61203","ticket_reference":"HDT62288","ticket_client":"2176","client_name":"OCS","ticket_title":"Spandeck guardrail compliance inspection ","ticket_address_1":"43 Shelton Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JN","cs_address_1":"43 Shelton Street ","cs_id":"3213","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JN","ticket_client_site":"3213","ticket_status_code":"Cancelled","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"05\/12\/25","activity_end":"2025-12-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75606","activity_notes":"Spandeck guardrail compliance inspection ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2025 16:46 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 09:32 (jane)<\/b>Sent an email to Arco Professional Services instructing them to carry out the handrail inspection <\/p>

20\/11\/2025 09:37 (jane)<\/b>Chased the company Acro Services <\/p>

09\/12\/2025 10:54 (jane)<\/b>Update from Acro Services This item was recently inspected by ourselves for Acorn Limited. It has failed for a number of years as I believe it had been tampered with by other contractors and we have always advised referring it to a Spandeck installer for inspection and rectification. <\/p>

09\/12\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66228","activity_ticket_id":"61204","ticket_reference":"HDT62289","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Leak in mens toilets","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"12\/11\/25","activity_end":"2025-11-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75607","activity_notes":"Leak in mens toilets","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 09:16 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 15:52 (iain)<\/b>No evidence found for leak below urinals, if it continues the urinal will probably have to be removed for further investigation.Toilet also constantly running, supplied and fitted new syphon.<\/p>

12\/11\/2025 15:52 (iain)<\/b>No evidence found for leak below urinals, if it continues the urinal will probably have to be removed for further investigation.Toilet also constantly running, supplied and fitted new syphon.<\/p>

12\/11\/2025 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66229","activity_ticket_id":"61205","ticket_reference":"HDT62290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Room 5, Ensuite. 4 Dansey place. Toilet seat very loose and waste pipe for hand basin leaking. ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/25","activity_end":"2025-11-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75608","activity_notes":"Room 5, Ensuite. 4 Dansey place. Toilet seat very loose and waste pipe for hand basin leaking. ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 09:20 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 09:22 (carly)<\/b>Please use keys for access.<\/p>

12\/11\/2025 09:56 (carly)<\/b>Please collect keys from Lilian.<\/p>

12\/11\/2025 13:10 (roy)<\/b>Retightened toilet seat.Chrome wase is broken. Need new waste\/pop uu<\/p>

12\/11\/2025 13:14 (jane)<\/b>Retightened toilet seat. Chrome waste is broken. Need new waste\/pop up, on order - Email Sent<\/b><\/p>

12\/11\/2025 14:35 (jane)<\/b>Confirmed for Thursday morning 13th November at 9:30am <\/p>

14\/11\/2025 09:22 (michaelk)<\/b>Collected a replacement basin waste and attended site to install. Tested operation on completion. 2hrs labour plus parts, total 182.60 ex vat<\/p>

14\/11\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66230","activity_ticket_id":"61155","ticket_reference":"HDT62240","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dish washer (Error code E15)","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/25","activity_end":"2025-11-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75609","activity_notes":"Dish washer (Error code E15)","activity_timesheet":"2","ticket_notes_combined":"

10\/11\/2025 09:52 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 10:36 (carly)<\/b>Repair Aid notified, awaiting date.<\/p>

10\/11\/2025 11:05 (carly)<\/b>Repair Aid have requested Wednesday 12th November 12-6pm.Awaiting confirmation from Lilian.<\/p>

10\/11\/2025 11:10 (carly)<\/b>Tenant to provide access.<\/p>

12\/11\/2025 09:28 (carly)<\/b>Lilian has now asked us to collect keys on arrival.<\/p>

12\/11\/2025 17:35 (roy)<\/b>With Repair Aid<\/p>

13\/11\/2025 11:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66231","activity_ticket_id":"61206","ticket_reference":"HDT62291","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electric Hob Knob Missing.","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/11\/25","activity_end":"2025-11-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75610","activity_notes":"Electric Hob Knob Missing.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2025 10:36 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 12:04 (carly)<\/b>Repair Aid have requested Wednesday 19th between 10-2pm.Email sent to Sue, requesting access.<\/p>

13\/11\/2025 09:46 (jane)<\/b>Confirmed for Wednesday 19th November between 10 and 2pm, tenant to provide access <\/p>

20\/11\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66232","activity_ticket_id":"61207","ticket_reference":"HDT62292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Microwave.","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Gone To Quote","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/11\/25","activity_end":"2025-11-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75611","activity_notes":"Broken Microwave.We still have a kitchen drawer that needs work. The front of the drawer is missing a screw. ","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2025 10:41 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 10:43 (carly)<\/b>Awaiting date from Repair Aid.<\/p>

12\/11\/2025 12:11 (carly)<\/b>Repair aid have requested access on Wednesday 19th November between 10-2pm.Email sent to Angela requesting access.<\/p>

17\/11\/2025 15:22 (carly)<\/b>Follow up email sent requesting access for Wednesday 19th November.<\/p>

18\/11\/2025 09:34 (carly)<\/b>Confirmed for Wednesday 19th November, awaiting access details.<\/p>

18\/11\/2025 10:37 (carly)<\/b>Tenant stated she will be home till 11:30. If you come after that, they will need keys.<\/p>

20\/11\/2025 10:04 (iain)<\/b>Access for Repairaid.Screw not missing on integrated drawer, fitting is broken, will try and source replacement.<\/p>

20\/11\/2025 13:40 (jane)<\/b>Screw on missing on integrated drawer, fitting is broken, sourcing a replacement <\/p>

20\/11\/2025 13:40 (jane)<\/b>Screw on missing on integrated drawer, fitting is broken, sourcing a replacement - Email Sent<\/b><\/p>

12\/01\/2026 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66233","activity_ticket_id":"61207","ticket_reference":"HDT62292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Microwave.","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"01\/01\/26","activity_end":"2026-01-01 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75612","activity_notes":"Broken Microwave.We still have a kitchen drawer that needs work. The front of the drawer is missing a screw. ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 10:41 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 10:43 (carly)<\/b>Awaiting date from Repair Aid.<\/p>

12\/11\/2025 12:11 (carly)<\/b>Repair aid have requested access on Wednesday 19th November between 10-2pm.Email sent to Angela requesting access.<\/p>

17\/11\/2025 15:22 (carly)<\/b>Follow up email sent requesting access for Wednesday 19th November.<\/p>

18\/11\/2025 09:34 (carly)<\/b>Confirmed for Wednesday 19th November, awaiting access details.<\/p>

18\/11\/2025 10:37 (carly)<\/b>Tenant stated she will be home till 11:30. If you come after that, they will need keys.<\/p>

20\/11\/2025 10:04 (iain)<\/b>Access for Repairaid.Screw not missing on integrated drawer, fitting is broken, will try and source replacement.<\/p>

20\/11\/2025 13:40 (jane)<\/b>Screw on missing on integrated drawer, fitting is broken, sourcing a replacement <\/p>

20\/11\/2025 13:40 (jane)<\/b>Screw on missing on integrated drawer, fitting is broken, sourcing a replacement - Email Sent<\/b><\/p>

12\/01\/2026 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66234","activity_ticket_id":"61208","ticket_reference":"HDT62293","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17299 - Replacement blinds ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/25","activity_end":"2025-12-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75613","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 10:47 (carly)<\/b>Blinds on order.<\/p>

13\/11\/2025 16:07 (jane)<\/b>Blinds on order - anticipated dispatch date 03\/12\/2025<\/p>

05\/12\/2025 12:01 (carly)<\/b>Access requested Thursday 11th December at 9am.<\/p>

05\/12\/2025 13:19 (jane)<\/b>Confirmed for Thursday 11th December at 9am - Tenant to provide access <\/p>

08\/12\/2025 15:46 (carly)<\/b>Please now bring keys as tenant may not be home.<\/p>

09\/12\/2025 15:39 (travis)<\/b>Collection of materials <\/p>

10\/12\/2025 10:16 (jane)<\/b>Requested if we can attend between 10 and 11am instead on Thursday 11th December <\/p>

10\/12\/2025 11:48 (jane)<\/b>Confirmed for between 10 and 11am on Thursday 11th December, collect keys but knock first <\/p>

11\/12\/2025 13:26 (travis)<\/b>Removal of old blinds X3 and replaced with a mixture of double roller blinds and Day\/night blinds.Disposal of old blinds.<\/p>

11\/12\/2025 14:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66235","activity_ticket_id":"61206","ticket_reference":"HDT62291","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electric Hob Knob Missing.","ticket_address_1":"Flat 3","ticket_address_2":"5 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_address_1":"Flat 3","cs_id":"156","cs_address_2":"5 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"156","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/25","activity_end":"2025-11-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75614","activity_notes":"Electric Hob Knob Missing.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2025 10:36 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 12:04 (carly)<\/b>Repair Aid have requested Wednesday 19th between 10-2pm.Email sent to Sue, requesting access.<\/p>

13\/11\/2025 09:46 (jane)<\/b>Confirmed for Wednesday 19th November between 10 and 2pm, tenant to provide access <\/p>

20\/11\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66236","activity_ticket_id":"61209","ticket_reference":"HDT62294","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Moving plant pots.","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/11\/25","activity_end":"2025-11-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75615","activity_notes":"Moving plant pots.","activity_timesheet":null,"ticket_notes_combined":"

12\/11\/2025 12:24 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 12:25 (carly)<\/b>Please ring Nick on arrival.<\/p>

12\/11\/2025 12:49 (carly)<\/b>Job no longer needed.<\/p>

12\/11\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66237","activity_ticket_id":"61074","ticket_reference":"HDT62159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water leaking in the ceiling from flat 2, third floor to flat 1, second floor. 4 Gerrard street ","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/25","activity_end":"2025-11-14 13:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75616","activity_notes":"Water leaking in the ceiling from flat 2, third floor to flat 1, second floor. 4 Gerrard street ","activity_timesheet":"2","ticket_notes_combined":"

31\/10\/2025 10:05 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 13:23 (roy)<\/b>Following test we ntr to cut out shower tray seal and replaceNTR<\/p>

31\/10\/2025 14:14 (jane)<\/b>Returning on Monday 3rd November to rake out all the rotten seals etc to shower, process of elimination <\/p>

03\/11\/2025 13:58 (jane)<\/b>Re-attending on Tuesday 4th November <\/p>

17\/11\/2025 09:01 (roy)<\/b>Removed\/Replaced silicone to shower tray<\/p>

18\/11\/2025 07:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"31\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66238","activity_ticket_id":"61210","ticket_reference":"HDT62295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Top floor Fire Door to Roof locks change & keys","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/25","activity_end":"2025-11-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75617","activity_notes":"Top floor Fire Door to Roof locks change & keysplease can we have the fire doors at the top of the stairs lock changed.The fire door is left unlocked.","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 14:33 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 17:38 (roy)<\/b>Push handle fire esape Lock removed and given to V&P Fox.Half cylinder, but needs to be drilled.Pick up and fit tomorrow <\/p>

17\/11\/2025 12:17 (roy)<\/b>Replaced lock<\/p>

18\/11\/2025 07:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66239","activity_ticket_id":"61205","ticket_reference":"HDT62290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Room 5, Ensuite. 4 Dansey place. Toilet seat very loose and waste pipe for hand basin leaking. ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/25","activity_end":"2025-11-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75618","activity_notes":" waste pipe for hand basin leaking. ","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 09:20 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 09:22 (carly)<\/b>Please use keys for access.<\/p>

12\/11\/2025 09:56 (carly)<\/b>Please collect keys from Lilian.<\/p>

12\/11\/2025 13:10 (roy)<\/b>Retightened toilet seat.Chrome wase is broken. Need new waste\/pop uu<\/p>

12\/11\/2025 13:14 (jane)<\/b>Retightened toilet seat. Chrome waste is broken. Need new waste\/pop up, on order - Email Sent<\/b><\/p>

12\/11\/2025 14:35 (jane)<\/b>Confirmed for Thursday morning 13th November at 9:30am <\/p>

14\/11\/2025 09:22 (michaelk)<\/b>Collected a replacement basin waste and attended site to install. Tested operation on completion. 2hrs labour plus parts, total 182.60 ex vat<\/p>

14\/11\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66240","activity_ticket_id":"61211","ticket_reference":"HDT62296","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Electrician available Thursday at 9am, they have a controls engineer visiting our office however I need an electrician to change a light bulb","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/25","activity_end":"2025-11-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75619","activity_notes":"Electrician available Thursday at 9am, they have a controls engineer visiting our office however I need an electrician to change a light bulb","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 15:33 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 15:09 (roy)<\/b>With Alan.Lights<\/p>

14\/11\/2025 09:44 (alan)<\/b>Help Roy<\/p>

14\/11\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66241","activity_ticket_id":"61202","ticket_reference":"HDT62287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unit lock issue ","ticket_address_1":"10 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_address_1":"10 Gerrard Street ","cs_id":"3197","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/12\/25","activity_end":"2025-12-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75620","activity_notes":"Unit lock issue Could you assist us with 10 Gerrard Street - the unit has been forfeited, and the original lock has been removed and 2 bolt and padlocks have been placed on the outside of door however the bottom lock is very hard to bolt in as we have to bash it with a hammer. Could this be fixed please and could we also have an additonal lock put on the allowing us to lock it from the inside (key or turn lock)Could this be done Wednesday if possible pleaseKeys from security for access ","activity_timesheet":null,"ticket_notes_combined":"

11\/11\/2025 16:40 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:43 (jane)<\/b>Advised client we will attend mid morning on Wednesday 12th November <\/p>

11\/11\/2025 16:50 (jane)<\/b>Client has requested that we attend on 12noon on Wednesday 12th November <\/p>

12\/11\/2025 15:54 (iain)<\/b>Eased and adjusted bolts. Unable to source new cylinder. Information passed to office.<\/p>

12\/11\/2025 16:54 (jane)<\/b>Arranging for Court Security to attend <\/p>

27\/11\/2025 09:54 (carly)<\/b>Court security -Would like to remove the lock from the door so will need another visit unfortunately! It looks to be an imported door\/lock so not available on the UK market, we need to remove it to measure it up for something close. Will be a big job to factor in a new lock into this door. They would like to attend on Tuesday 2nd December at midday.<\/p>

27\/11\/2025 10:08 (carly)<\/b>Confirmed with client for Tuesday 2nd December.Newport security to release keys.<\/p>

02\/12\/2025 21:44 (roy)<\/b>Attended site and waited for an hour for Courts SecurityThey removed the lock and now we have to wait for them to order a new one<\/p>

03\/12\/2025 09:42 (jane)<\/b>Attended site and waited for an hour for Courts Security They removed the lock and have ordered a new lock - Email Sent<\/b><\/p>

04\/12\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66242","activity_ticket_id":"61211","ticket_reference":"HDT62296","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"Electrician available Thursday at 9am, they have a controls engineer visiting our office however I need an electrician to change a light bulb","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/11\/25","activity_end":"2025-11-13 08:41:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75621","activity_notes":"Electrician available Thursday at 9am, they have a controls engineer visiting our office however I need an electrician to change a light bulb","activity_timesheet":"2","ticket_notes_combined":"

12\/11\/2025 15:33 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 15:09 (roy)<\/b>With Alan.Lights<\/p>

14\/11\/2025 09:44 (alan)<\/b>Help Roy<\/p>

14\/11\/2025 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66243","activity_ticket_id":"61212","ticket_reference":"HDT62297","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric Boiler issue- No heating - Hot water - Enter with keys ","ticket_address_1":"Flat 4 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 4 Egmont House","cs_id":"1807","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1807","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/11\/25","activity_end":"2025-11-13 14:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75622","activity_notes":"Electric Boiler issue- No heating - Hot water - Enter with keys ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2025 10:45 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 10:47 (jane)<\/b>For today, access via keys <\/p>

14\/11\/2025 09:20 (michaelk)<\/b>Attended site to investigate boiler fault. The fault was linked to system pressure ( F1 ). The system was re-pressurised and all visible joints were checked, with no leaks found. The boiler tank was run up to normal Working temperature ( i reduced parameter 007 to 10c above water temperature setting ) of 70c and the water outlets were confirmed correct. 2hrs labour 105<\/p>

14\/11\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66244","activity_ticket_id":"61213","ticket_reference":"HDT62298","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17297 - Water damage repairs to ceiling ","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/12\/25","activity_end":"2025-12-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75623","activity_notes":"Water damage repairs to ceiling ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2025 11:16 (jane)<\/b>Client would like to go ahead with this quote and will let us know once the ceiling is dry.<\/p>

05\/12\/2025 15:01 (jane)<\/b>For 17th December - Keys for access <\/p>

05\/12\/2025 15:49 (jane)<\/b>Moved to 18th December - keys for access <\/p>

19\/12\/2025 07:40 (jack)<\/b>Done<\/p>

19\/12\/2025 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66245","activity_ticket_id":"61214","ticket_reference":"HDT62299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To close a skylight In the communal area which is connected to the fire alarm.","ticket_address_1":"44 Wellington Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"44 Wellington Street","cs_id":"661","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"661","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/11\/25","activity_end":"2025-11-13 17:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75624","activity_notes":"To close a skylight In the communal area which is connected to the fire alarm.","activity_timesheet":null,"ticket_notes_combined":"

13\/11\/2025 13:09 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66246","activity_ticket_id":"61215","ticket_reference":"HDT62300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue ","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75625","activity_notes":"Boiler issue ","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2025 13:34 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 13:36 (jane)<\/b>Requested access for Friday afternoon 14th November between 1:30pm and 2:30pm <\/p>

14\/11\/2025 09:28 (jane)<\/b> Confirmed Friday afternoon 14th November between 1:30pm and 2:30pm, tenant home for access <\/p>

17\/11\/2025 13:12 (michaelk)<\/b>Attended site to investigate reported boiler leak. Traced the fault to the built in keyless filling loop. I have ordered a replacement. 2hrs labour +05<\/p>

18\/11\/2025 07:31 (jane)<\/b>Attended site to investigate reported boiler leak. Traced the fault to the built in keyless filling loop, we have ordered a replacement. - Email Sent<\/b><\/p>

18\/11\/2025 10:45 (carly)<\/b>Access requested for today Tuesday 18th November pm.<\/p>

18\/11\/2025 14:37 (jane)<\/b>Confirmed for Wednesday 19th November at 11am <\/p>

19\/11\/2025 12:46 (carly)<\/b>Waiting for confirmation of time from tenant for engineer to attend on Thursday 20th November.<\/p>

21\/11\/2025 08:45 (michaelk)<\/b>Collected replacement filling loop and attended site to complete the work. Left boiler in full working order. 2hrs labour plus parts, total 189.70 ex vat <\/p>

26\/11\/2025 12:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66247","activity_ticket_id":"61216","ticket_reference":"HDT62301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Small leak under the kitchen sink","ticket_address_1":"Flat 2.01","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 2.01","cs_id":"410","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/25","activity_end":"2025-11-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75626","activity_notes":"Small leak under the kitchen sink","activity_timesheet":"2","ticket_notes_combined":"

13\/11\/2025 15:34 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 15:37 (jane)<\/b>For Monday 17th November at 11am - Call Adriana for access 07340 565962 <\/p>

17\/11\/2025 15:39 (iain)<\/b>Refixed cold feed pipework and checked all other services.<\/p>

18\/11\/2025 07:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"13\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66248","activity_ticket_id":"61105","ticket_reference":"HDT62190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Blocked kitchen sink","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/25","activity_end":"2025-11-14 13:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75627","activity_notes":"Blocked kitchen sinkPlease collect keys if the tenant is not in.","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 09:08 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 09:09 (carly)<\/b>Please use keys for access.<\/p>

05\/11\/2025 15:38 (roy)<\/b>Cleared blocked sink Blockage further down the line but all cleared and tested <\/p>

05\/11\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>

13\/11\/2025 15:48 (jane)<\/b>(Ticket Re-Opened)<\/p>

13\/11\/2025 15:50 (jane)<\/b>Tenant reported blockage has not cleared, returning on Friday 14th November - Please collect keys if the tenant is not in.<\/p>

14\/11\/2025 12:05 (iain)<\/b>Cleared blokage and flushed through.<\/p>

14\/11\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>

20\/11\/2025 13:02 (jane)<\/b>DO NOT INVOICE <\/p>","ticket_full_notes_text":"","ticket_created":"05\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66249","activity_ticket_id":"59470","ticket_reference":"HDT60555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16859 - Bathroom floor heating replacement and tiled floor ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/12\/25","activity_end":"2025-12-02 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75628","activity_notes":"Bathroom floor heating replacement and tiled floor ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 13:51 (jane)<\/b>Requested access for Monday 17th and Tuesday 18th November <\/p>

14\/11\/2025 10:30 (jane)<\/b>Requested access for Tuesday 18th and Wednesday 19th November <\/p>

14\/11\/2025 14:56 (jane)<\/b>Client has confirmed from Wednesday 19th November at 9am, collect keys if tenant is not home <\/p>

19\/11\/2025 15:51 (travis)<\/b>Bathroom tiling works.<\/p>

20\/11\/2025 15:48 (travis)<\/b>Flooring works.<\/p>

24\/11\/2025 05:48 (alan)<\/b>Quoted works <\/p>

24\/11\/2025 10:20 (carly)<\/b>Can you please arrange for Travis to look at the Dishwasher door at the same time.The tenant reported it fell off. If Travis can't repair it, then please arrange for appliance engineer.As per Lilian.<\/p>

24\/11\/2025 13:16 (carly)<\/b>It is the washing machine not the dishwasher.<\/p>

26\/11\/2025 15:10 (carly)<\/b>Lilian will come back to us to double confirm but she wants us to pencil this in for Tuesday 2nd December.<\/p>

28\/11\/2025 15:43 (carly)<\/b>Lilian has to confirmed to use keys for access and that an 830am start is ok.<\/p>

02\/12\/2025 15:28 (travis)<\/b>Floor tiling works.<\/p>

02\/12\/2025 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66250","activity_ticket_id":"61199","ticket_reference":"HDT62284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out rubbish removal from basement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"14\/11\/25","activity_end":"2025-11-14 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75629","activity_notes":"To carry out rubbish removal from basement ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 14:29 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 14:50 (jane)<\/b>Confirmed for Wednesday 12th November Please collect keys from security the picture is from the basement Key 103 B6 <\/p>

14\/11\/2025 10:05 (iain)<\/b>Clearance.<\/p>

14\/11\/2025 13:05 (travis)<\/b>Clearance and disposal to office.<\/p>

14\/11\/2025 13:09 (roy)<\/b>Load up vanWith Travis and ian<\/p>

14\/11\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2025 09:03 (roy)<\/b>Bring up rubbish from basement to front door <\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66251","activity_ticket_id":"61199","ticket_reference":"HDT62284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out rubbish removal from basement ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 New Row ","cs_id":"1894","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/11\/25","activity_end":"2025-11-14 09:54:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75630","activity_notes":"To carry out rubbish removal from basement ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 14:29 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 14:50 (jane)<\/b>Confirmed for Wednesday 12th November Please collect keys from security the picture is from the basement Key 103 B6 <\/p>

14\/11\/2025 10:05 (iain)<\/b>Clearance.<\/p>

14\/11\/2025 13:05 (travis)<\/b>Clearance and disposal to office.<\/p>

14\/11\/2025 13:09 (roy)<\/b>Load up vanWith Travis and ian<\/p>

14\/11\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2025 09:03 (roy)<\/b>Bring up rubbish from basement to front door <\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66252","activity_ticket_id":"61217","ticket_reference":"HDT62302","ticket_client":"104","client_name":"Beringea LLP","ticket_title":"To change some carpet tiles ","ticket_address_1":"Charter House ","ticket_address_2":"55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_address_1":"Charter House ","cs_id":"2864","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"19\/11\/25","activity_end":"2025-11-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75631","activity_notes":"To change some carpet tiles ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 08:55 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 08:56 (jane)<\/b>Client has requested we attend on Tuesday 18th November at 9am <\/p>

17\/11\/2025 15:47 (carly)<\/b>Client has informed of us of a delay on the carpet and has asked this to be pushed back to Wednesday 19th November,<\/p>

18\/11\/2025 09:44 (carly)<\/b>Access now requested for Thursday 20th November pm.<\/p>

18\/11\/2025 14:30 (jane)<\/b>For Wednesday 19th November <\/p>

19\/11\/2025 12:22 (carly)<\/b>Emailed Siobhan to inform them Iain now would not arrive until after 2pm.<\/p>

20\/11\/2025 10:06 (iain)<\/b>Replaced approximately 50 carpet tiles.<\/p>

20\/11\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66253","activity_ticket_id":"61218","ticket_reference":"HDT62303","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 19th and Thursday 20th November ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/11\/25","activity_end":"2025-11-20 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75632","activity_notes":"Handyman Services for Wednesday 19th and Thursday 20th November ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2025 10:32 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 15:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66254","activity_ticket_id":"61219","ticket_reference":"HDT62304","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 26th and Thursday 27th November ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"26\/11\/25","activity_end":"2025-11-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75633","activity_notes":"Handyman Services for Wednesday 26th and Thursday 27th November ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2025 10:33 (System)<\/b>Ticket Created<\/p>

01\/12\/2025 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66255","activity_ticket_id":"61220","ticket_reference":"HDT62305","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Club Soda - To investigate issue with flooring and identify what is going on underneath - For Monday 17th November at 8am - Keys from security for access ","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/25","activity_end":"2025-11-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75634","activity_notes":"Club Soda - To investigate issue with flooring and identify what is going on underneath - For Monday 17th November at 8am - Keys from security for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 11:18 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:20 (jane)<\/b>For Monday 17th November at 8am - Keys from security for access<\/p>

17\/11\/2025 10:03 (travis)<\/b>Basement flooring insulation works.<\/p>

17\/11\/2025 13:15 (carly)<\/b>Iain and Travis attending this afternoon.Randall is arranging access for Flat 3.<\/p>

17\/11\/2025 13:33 (carly)<\/b>Awaiting confirmation from Angelica regarding access.<\/p>

17\/11\/2025 14:20 (carly)<\/b>Tenant home for access after 2:30pm.<\/p>

17\/11\/2025 15:37 (iain)<\/b>Uplift temporary board on basement floor to investigate floor underneath. Details and photos sent to Mike Reddan.<\/p>

26\/11\/2025 15:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66256","activity_ticket_id":"61220","ticket_reference":"HDT62305","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Club Soda - To investigate issue with flooring and identify what is going on underneath - For Monday 17th November at 8am - Keys from security for access ","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/25","activity_end":"2025-11-17 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75635","activity_notes":"Club Soda - To investigate issue with flooring and identify what is going on underneath - For Monday 17th November at 8am - Keys from security for access ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 11:18 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:20 (jane)<\/b>For Monday 17th November at 8am - Keys from security for access<\/p>

17\/11\/2025 10:03 (travis)<\/b>Basement flooring insulation works.<\/p>

17\/11\/2025 13:15 (carly)<\/b>Iain and Travis attending this afternoon.Randall is arranging access for Flat 3.<\/p>

17\/11\/2025 13:33 (carly)<\/b>Awaiting confirmation from Angelica regarding access.<\/p>

17\/11\/2025 14:20 (carly)<\/b>Tenant home for access after 2:30pm.<\/p>

17\/11\/2025 15:37 (iain)<\/b>Uplift temporary board on basement floor to investigate floor underneath. Details and photos sent to Mike Reddan.<\/p>

26\/11\/2025 15:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66257","activity_ticket_id":"60354","ticket_reference":"HDT61439","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/JH\/17077 - Second floor gents toilet and also ground floor disabled toilet tiles ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/25","activity_end":"2025-11-18 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75636","activity_notes":"Second floor gents toilet and also ground floor disabled toilet tiles ","activity_timesheet":"2","ticket_notes_combined":"

12\/08\/2025 09:39 (jane)<\/b>Tile replacement works will need to be scheduled early morning, with tools away by 9am. <\/p>

23\/09\/2025 10:04 (jane)<\/b>Sample delivered to KPF office, chasing client <\/p>

14\/10\/2025 13:08 (jane)<\/b>Chased client regarding tiles <\/p>

14\/10\/2025 14:35 (jane)<\/b>Update from client :Waiting on my MD to review it. Away this week. Expect to get the go-ahead\/update next week. <\/p>

04\/11\/2025 16:29 (jane)<\/b>Requested access for Tuesday 11th November <\/p>

05\/11\/2025 10:41 (jane)<\/b>Client wanted a date week beginning 17th November, have suggested starting Monday 17th November <\/p>

07\/11\/2025 10:36 (jane)<\/b>Confirmed for early Monday morning 17th November Client has said Assume early morning tools away by 08:30hrs. <\/p>

14\/11\/2025 11:25 (jane)<\/b>Advised client we will attend early Monday morning 17th November and Tuesday morning 18th November, must be off site by 8:30am <\/p>

17\/11\/2025 07:55 (travis)<\/b>Floor tile replacement in second floor gents.<\/p>

18\/11\/2025 07:56 (travis)<\/b>Tiled floor works.<\/p>

18\/11\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"12\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66258","activity_ticket_id":"61221","ticket_reference":"HDT62306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3214","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3214","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"18\/11\/25","activity_end":"2025-11-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75637","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2025 11:33 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:45 (jane)<\/b>For Tuesday 18th November 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street<\/p>

14\/11\/2025 11:45 (jane)<\/b>Informed client we are starting the roof clearances on Tuesday 18th November 2025<\/p>

19\/11\/2025 14:50 (jane)<\/b>For Friday 21dst November 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

03\/12\/2025 10:15 (jane)<\/b>Requested access for Tuesday 9th December for below properties :26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

09\/12\/2025 10:35 (jane)<\/b>Client was unable to arrange access - but we can attend 30 Wellington Street, Top floor offices (collect keys) and clean gullies along 30\/32\/36 and 40 Wellington Street <\/p>

09\/12\/2025 13:05 (nick)<\/b>(30 Wellington Street ) Top floor office, loft hatch, gains access to:30, 32, 34, 36, & 38.Thin square budget lock key needed for loft hatch and LFB2 Key required for roof door.<\/p>

11\/12\/2025 10:39 (jane)<\/b>Requested access for Tuesday 16th December to : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

16\/12\/2025 10:07 (jane)<\/b>Re-requested access for Friday 19th December : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am 39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

18\/12\/2025 16:15 (jane)<\/b>Confirmed for Friday 19th December 6 Rose Street - Access required to Flat 3 - 9am - Tenants will be in4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am Collect Keys from Security - Empty Flat39 King Street - Flat 5 - 12noon If tenant not in Pls use keys25 Garrick Street - Flat 9 1:30pm - Confirmed - Use Codes79 St Martins Lane - Flat 5 - 3pm - From the tenant: they can access gutters via roof terrace via fire door so just make sure they keys for the fire door. They dont need to come into our flat for this <\/p>

14\/01\/2026 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66259","activity_ticket_id":"61221","ticket_reference":"HDT62306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3214","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3214","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/12\/25","activity_end":"2025-12-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75638","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2025 11:33 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:45 (jane)<\/b>For Tuesday 18th November 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street<\/p>

14\/11\/2025 11:45 (jane)<\/b>Informed client we are starting the roof clearances on Tuesday 18th November 2025<\/p>

19\/11\/2025 14:50 (jane)<\/b>For Friday 21dst November 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

03\/12\/2025 10:15 (jane)<\/b>Requested access for Tuesday 9th December for below properties :26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

09\/12\/2025 10:35 (jane)<\/b>Client was unable to arrange access - but we can attend 30 Wellington Street, Top floor offices (collect keys) and clean gullies along 30\/32\/36 and 40 Wellington Street <\/p>

09\/12\/2025 13:05 (nick)<\/b>(30 Wellington Street ) Top floor office, loft hatch, gains access to:30, 32, 34, 36, & 38.Thin square budget lock key needed for loft hatch and LFB2 Key required for roof door.<\/p>

11\/12\/2025 10:39 (jane)<\/b>Requested access for Tuesday 16th December to : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

16\/12\/2025 10:07 (jane)<\/b>Re-requested access for Friday 19th December : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am 39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

18\/12\/2025 16:15 (jane)<\/b>Confirmed for Friday 19th December 6 Rose Street - Access required to Flat 3 - 9am - Tenants will be in4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am Collect Keys from Security - Empty Flat39 King Street - Flat 5 - 12noon If tenant not in Pls use keys25 Garrick Street - Flat 9 1:30pm - Confirmed - Use Codes79 St Martins Lane - Flat 5 - 3pm - From the tenant: they can access gutters via roof terrace via fire door so just make sure they keys for the fire door. They dont need to come into our flat for this <\/p>

14\/01\/2026 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66260","activity_ticket_id":"61222","ticket_reference":"HDT62307","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine Error Code E06 - Pump - Collect keys but knock first ","ticket_address_1":"Flat 1.2","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.2","cs_id":"2554","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/25","activity_end":"2025-11-14 15:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75639","activity_notes":"Washing Machine Error Code E06 - Pump - Collect keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 11:53 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 13:08 (roy)<\/b>Removed items from pump.Tested All ok<\/p>

14\/11\/2025 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66261","activity_ticket_id":"61223","ticket_reference":"HDT62308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/11\/25","activity_end":"2025-11-17 16:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75640","activity_notes":"Living room leak The leak is at Flat 3.1 which I believe it's from the internal gutter of Flat 4.1Travis is going to Flat 3.1 for the grouting. Can he investigate on this too on Monday ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 13:21 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 13:22 (jane)<\/b>The leak is at Flat 3.1 which I believe it's from the internal gutter of Flat 4.1Travis is going to Flat 3.1 for the grouting. Can he investigate on this too<\/p>

17\/11\/2025 15:00 (travis)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated,I believe an accident involving liquid occured resulting in stained ceiling below.Have taken photos and will re-attend when it's raining .<\/p>

18\/11\/2025 10:14 (jane)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated, we believe an accident involving liquid occurred resulting in stained ceiling below. Have taken photos and will re-attend when it's raining .<\/p>

27\/11\/2025 15:11 (carly)<\/b>Access requested Friday 28th November at 1pm.<\/p>

27\/11\/2025 15:31 (carly)<\/b>Lilian has asked we wait for the tenants response if this is still needed before going back.<\/p>

28\/11\/2025 09:19 (carly)<\/b>I have checked the stain and I have not seen any changes there. Now it seems to be drying. Regarding to the source of the leak, I do not think it is some liquid that the tenant spilled on the floor. I think it is something related to rain water. Most likely when it is raining heavily. I will check it again after heavy rainfall - Marcos.<\/p>

28\/11\/2025 09:50 (carly)<\/b>Lilian has requested a thorough check when the flat is vacant.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Confirmed for Thursday 4th December at 11am.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Both 4.1 and 3 will need to be looked at.<\/p>

02\/12\/2025 14:11 (jane)<\/b>For Thursday 4th Dec at 11am <\/p>

03\/12\/2025 11:04 (carly)<\/b>Jack - re-decoration and damp meter reading of living room ceiling.<\/p>

05\/12\/2025 13:25 (alan)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnect underfloor heating and leave electrical in bathroom working <\/p>

05\/12\/2025 13:56 (jane)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnected underfloor heating and left electrical in bathroom working - Email Sent<\/b><\/p>

05\/12\/2025 14:48 (jane)<\/b>Decorator attending on Thursday 11th Dec after 10am<\/p>

12\/12\/2025 14:15 (jack)<\/b>Done 210<\/p>

12\/12\/2025 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66262","activity_ticket_id":"61224","ticket_reference":"HDT62309","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Missing shower knob ","ticket_address_1":"Flat 1B","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W C2","cs_address_1":"Flat 1B","cs_id":"2836","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/25","activity_end":"2025-11-27 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75641","activity_notes":"Missing shower knob ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 14:01 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 14:02 (jane)<\/b>Lilian arranging access for Monday 17th November <\/p>

14\/11\/2025 15:54 (jane)<\/b>For 9am on Monday 17th November <\/p>

17\/11\/2025 09:24 (carly)<\/b>Spoke with Lilian, she has informed the tenant and is happy to rearrange.<\/p>

17\/11\/2025 10:51 (carly)<\/b>Access now requested Tuesday 18th November at 9am.<\/p>

17\/11\/2025 11:29 (carly)<\/b>Tenant to provide access.<\/p>

20\/11\/2025 05:59 (michaelk)<\/b>Attended site to investigate shower control problem. A rubber grommet was found missing to the control handle. Replacement handles have been ordered. 1hr labour 55<\/p>

20\/11\/2025 07:38 (jane)<\/b>Attended site to investigate shower control problem. A rubber grommet was found missing to the control handle. Replacement handles have been ordered - Email Sent<\/b><\/p>

25\/11\/2025 11:36 (carly)<\/b>Access requested Thursday 27th November at 1pm.<\/p>

28\/11\/2025 07:43 (michaelk)<\/b>Attended site to replace both thermostatic and diverter handles. Completed work 1hr labour plus parts, total 174.95 ex vat.<\/p>

30\/11\/2025 19:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66263","activity_ticket_id":"61225","ticket_reference":"HDT62310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17301 - Towel rail repairs ","ticket_address_1":"Flat 2.1","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.1","cs_id":"551","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/25","activity_end":"2025-12-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75642","activity_notes":"Towel rail repairs ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 15:21 (carly)<\/b>Access requested Friday 19th December 9am.<\/p>

15\/12\/2025 15:42 (carly)<\/b>Access now requested Thursday 18th December 11am.<\/p>

15\/12\/2025 15:49 (carly)<\/b>Tenant has requested 22nd or 23rd December, awaiting access details.<\/p>

15\/12\/2025 15:52 (carly)<\/b>Tenant to provide access.<\/p>

23\/12\/2025 06:59 (michaelk)<\/b>Completed quoted works replacing the ensuite towel rail valves. Drained, flushed and installed inhibitor to the system after repair. <\/p>

23\/12\/2025 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66264","activity_ticket_id":"61226","ticket_reference":"HDT62311","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17303 - Replacement alarms to Flat 1 - 4","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/26","activity_end":"2026-01-23 19:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75643","activity_notes":"Replacement alarms to Flat 1 - 4","activity_timesheet":null,"ticket_notes_combined":"

25\/11\/2025 09:50 (carly)<\/b>Access requested Friday 28th November at 1pm.<\/p>

27\/11\/2025 10:15 (carly)<\/b>Follow up email sent requesting access.<\/p>

27\/11\/2025 13:16 (carly)<\/b>Between 11am - 2pmFriday, 28th - Flat 4Tuesday, 2nd Dec - Flat 1 & Flat 3Wednesday, 3rd Dec - Flat 2<\/p>

08\/12\/2025 14:40 (carly)<\/b>Flat 2 still not completed, awaiting date from client when we can gain access.<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66265","activity_ticket_id":"61227","ticket_reference":"HDT62312","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out - thermostat is not working ","ticket_address_1":"Flat 4.3","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.3","cs_id":"529","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/25","activity_end":"2025-11-14 18:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75644","activity_notes":"Emergency call-out - thermostat is not working ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 16:28 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 16:49 (jane)<\/b>10am on Saturday morning <\/p>

15\/11\/2025 16:32 (roy)<\/b>Heating not working Pressure 0.3. Increased to 1.2Took a while for it to come on.Spoke to Michael Keenan and if pressure drops again the expansion vessel may need checking <\/p>

18\/11\/2025 09:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66266","activity_ticket_id":"61228","ticket_reference":"HDT62313","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issues ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/25","activity_end":"2025-11-17 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75645","activity_notes":"Boiler issues ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 16:28 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 16:30 (jane)<\/b>Christina checking with the tenant for Monday afternoon 17th November <\/p>

14\/11\/2025 16:55 (jane)<\/b>Attendance on Saturday morning, please call the tenant beforehand Julia: Flat 3, 17 Catherine St: 07947655898<\/p>

17\/11\/2025 09:05 (roy)<\/b>Increased pressure but main thing was change batteries in controller.Purchased batteries from local shop<\/p>

18\/11\/2025 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66267","activity_ticket_id":"61229","ticket_reference":"HDT62314","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with thermostat and underfloor heating ","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/11\/25","activity_end":"2025-11-14 20:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75646","activity_notes":"Issue with thermostat and underfloor heating ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 16:35 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 16:47 (jane)<\/b>Flat 6, 38 William IV st 07710 149044 - for tonight<\/p>

15\/11\/2025 16:34 (roy)<\/b>Tenant doesn't know how to use the controllers. Once shown she understoodBoiler working ok<\/p>

18\/11\/2025 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66268","activity_ticket_id":"61230","ticket_reference":"HDT62315","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Issue.","ticket_address_1":"Flat 1A","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 1A","cs_id":"2871","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"2871","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/25","activity_end":"2025-11-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75647","activity_notes":"Boiler Issue.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2025 10:21 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 10:22 (carly)<\/b>Roy is aware and will meet Lilian on site.<\/p>

17\/11\/2025 12:15 (roy)<\/b>Batteries dead in controllerChanged Batteries and all ok<\/p>

18\/11\/2025 07:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66269","activity_ticket_id":"61231","ticket_reference":"HDT62316","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water.","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2862","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2862","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/25","activity_end":"2025-11-17 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75648","activity_notes":"No hot water.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2025 10:41 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 10:42 (carly)<\/b>Awaiting access confirmation.<\/p>

17\/11\/2025 10:58 (carly)<\/b>Please use: Code to building is 7019. Flat 1- 2378*<\/p>

17\/11\/2025 13:22 (roy)<\/b>Repressured boiler.a d found valve off.Check for leaksAll ok<\/p>

18\/11\/2025 07:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66270","activity_ticket_id":"61232","ticket_reference":"HDT62317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Door Lock Issue.","ticket_address_1":"82 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"82 Shaftesbury Avenue ","cs_id":"269","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"269","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/25","activity_end":"2025-11-17 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75649","activity_notes":"Main Door Lock Issue.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2025 10:59 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 11:00 (carly)<\/b>Roy is aware.<\/p>

17\/11\/2025 12:14 (roy)<\/b>Ease and adjusted and working better but hit and miss.Sometimes will work and sometimes notNew cylinder required <\/p>

18\/11\/2025 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66271","activity_ticket_id":"61233","ticket_reference":"HDT62318","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door lock.","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/11\/25","activity_end":"2025-11-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75650","activity_notes":"Front door lock.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2025 11:45 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 11:55 (roy)<\/b>Call out SaturdaySomeone forced door and lock half off so no one could get out but tenants could get out.Had to replace lock<\/p>

18\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66272","activity_ticket_id":"61234","ticket_reference":"HDT62319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sakurado -To remove a plinth and coordinated so that Metcor can then investigate a pipe. After the investigation and work - the plinth will need to be rebuilt.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"17\/11\/25","activity_end":"2025-11-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75651","activity_notes":"Sakurado -To remove a plinth and coordinated so that Metcor can then investigate a pipe. After the investigation and work - the plinth will need to be rebuilt.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2025 13:21 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 15:41 (iain)<\/b>Removed safe and kitchen unit to then remove plinth\/boxing in to expose pipework<\/p>

18\/11\/2025 16:45 (jane)<\/b>Client called needs the safe reinstating on Wednesday 19th November <\/p>

20\/11\/2025 10:05 (iain)<\/b>Refixed safe. Will need to return for a small repair to the plinth.<\/p>

20\/11\/2025 16:07 (iain)<\/b>Supplied and fitted new plinth to boxing in.<\/p>

20\/11\/2025 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66273","activity_ticket_id":"61235","ticket_reference":"HDT62320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No water to toilets and taps down the service corridor - common area,","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/11\/25","activity_end":"2025-11-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75652","activity_notes":"No water to toilets and taps down the service corridor - common area,","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2025 13:35 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 13:36 (carly)<\/b>Roy is aware and will attend today.<\/p>

17\/11\/2025 18:20 (roy)<\/b>Traced pipe and turned on water supplyFlushed toiletsAll ok<\/p>

18\/11\/2025 07:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66274","activity_ticket_id":"61236","ticket_reference":"HDT62321","ticket_client":"2116","client_name":"Bancone ","ticket_title":" U- bend in the upstairs area- staff room just behind the ice machine near the wall, needs complete replacing. ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/25","activity_end":"2025-11-18 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75653","activity_notes":" U- bend in the upstairs area- staff room just behind the ice machine near the wall, needs complete replacing. Damaged \/ Leaking Pipework.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2025 14:35 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 15:18 (carly)<\/b>Confirmed for Tuesday 18th November.<\/p>

18\/11\/2025 11:06 (roy)<\/b>Remove\/Replace washing machine stand pipe<\/p>

18\/11\/2025 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66275","activity_ticket_id":"61237","ticket_reference":"HDT62322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardrobe Door Issue","ticket_address_1":"Flat 8","ticket_address_2":"25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 8","cs_id":"275","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/25","activity_end":"2025-11-19 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75654","activity_notes":"Wardrobe Door Issue","activity_timesheet":null,"ticket_notes_combined":"

17\/11\/2025 15:28 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 15:42 (carly)<\/b>Access requested Tuesday 18th November at 9am.<\/p>

18\/11\/2025 10:02 (carly)<\/b>Confirmed, awaiting code for access.<\/p>

18\/11\/2025 10:24 (carly)<\/b>Client has now requested Wednesday 19th November, awaiting access details.<\/p>

18\/11\/2025 10:53 (carly)<\/b>Confirmed for Wednesday 19th November, awaiting access codes.<\/p>

18\/11\/2025 11:53 (carly)<\/b>Access from anytime after 12pm, still awaiting access codes.<\/p>

19\/11\/2025 12:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66276","activity_ticket_id":"61220","ticket_reference":"HDT62305","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Club Soda - To investigate issue with flooring and identify what is going on underneath - For Monday 17th November at 8am - Keys from security for access ","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"18\/11\/25","activity_end":"2025-11-18 10:08:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75655","activity_notes":"Club Soda - To investigate issue with flooring and identify what is going on underneath - For Monday 17th November at 8am - Keys from security for access ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2025 11:18 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:20 (jane)<\/b>For Monday 17th November at 8am - Keys from security for access<\/p>

17\/11\/2025 10:03 (travis)<\/b>Basement flooring insulation works.<\/p>

17\/11\/2025 13:15 (carly)<\/b>Iain and Travis attending this afternoon.Randall is arranging access for Flat 3.<\/p>

17\/11\/2025 13:33 (carly)<\/b>Awaiting confirmation from Angelica regarding access.<\/p>

17\/11\/2025 14:20 (carly)<\/b>Tenant home for access after 2:30pm.<\/p>

17\/11\/2025 15:37 (iain)<\/b>Uplift temporary board on basement floor to investigate floor underneath. Details and photos sent to Mike Reddan.<\/p>

26\/11\/2025 15:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66277","activity_ticket_id":"61238","ticket_reference":"HDT62323","ticket_client":"2186","client_name":"Apex Parking ","ticket_title":"Our security office door lock is not locking ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Semley Place, ","cs_id":"3190","cs_address_2":"","cs_town":"London","cs_postcode":"SW1W 9QL","ticket_client_site":"3190","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/11\/25","activity_end":"2025-11-18 11:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75656","activity_notes":"Our security office door lock is not locking can I please ask someone to visit site and fix the door \/ locking mechanism as this door needs to be able to be secured. If you need any other details, please let me know. ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 09:53 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 11:12 (travis)<\/b>Rubbish removal and disposal to office,Enquired about faulty lock with security (Push button coded) And was told the lock is now fixed and working as it should.<\/p>

18\/11\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66278","activity_ticket_id":"61223","ticket_reference":"HDT62308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/25","activity_end":"2025-12-06 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75657","activity_notes":"Living room leak The leak is at Flat 3.1 which I believe it's from the internal gutter of Flat 4.1Travis is going to Flat 3.1 for the grouting. Can he investigate on this too on Monday ","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2025 13:21 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 13:22 (jane)<\/b>The leak is at Flat 3.1 which I believe it's from the internal gutter of Flat 4.1Travis is going to Flat 3.1 for the grouting. Can he investigate on this too<\/p>

17\/11\/2025 15:00 (travis)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated,I believe an accident involving liquid occured resulting in stained ceiling below.Have taken photos and will re-attend when it's raining .<\/p>

18\/11\/2025 10:14 (jane)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated, we believe an accident involving liquid occurred resulting in stained ceiling below. Have taken photos and will re-attend when it's raining .<\/p>

27\/11\/2025 15:11 (carly)<\/b>Access requested Friday 28th November at 1pm.<\/p>

27\/11\/2025 15:31 (carly)<\/b>Lilian has asked we wait for the tenants response if this is still needed before going back.<\/p>

28\/11\/2025 09:19 (carly)<\/b>I have checked the stain and I have not seen any changes there. Now it seems to be drying. Regarding to the source of the leak, I do not think it is some liquid that the tenant spilled on the floor. I think it is something related to rain water. Most likely when it is raining heavily. I will check it again after heavy rainfall - Marcos.<\/p>

28\/11\/2025 09:50 (carly)<\/b>Lilian has requested a thorough check when the flat is vacant.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Confirmed for Thursday 4th December at 11am.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Both 4.1 and 3 will need to be looked at.<\/p>

02\/12\/2025 14:11 (jane)<\/b>For Thursday 4th Dec at 11am <\/p>

03\/12\/2025 11:04 (carly)<\/b>Jack - re-decoration and damp meter reading of living room ceiling.<\/p>

05\/12\/2025 13:25 (alan)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnect underfloor heating and leave electrical in bathroom working <\/p>

05\/12\/2025 13:56 (jane)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnected underfloor heating and left electrical in bathroom working - Email Sent<\/b><\/p>

05\/12\/2025 14:48 (jane)<\/b>Decorator attending on Thursday 11th Dec after 10am<\/p>

12\/12\/2025 14:15 (jack)<\/b>Done 210<\/p>

12\/12\/2025 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66279","activity_ticket_id":"61239","ticket_reference":"HDT62324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating Issues.","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/25","activity_end":"2025-11-18 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75658","activity_notes":"Heating Issues.","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 10:18 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 10:19 (carly)<\/b>Awaiting access confirmation.<\/p>

20\/11\/2025 05:57 (michaelk)<\/b>Attended site to investigate heating issue. Boiler was found working correctly, however the cause of the issue was found at the heating manifold. The manifold was accessed through the bedroom cupboard, where we found the pump seized. The manifold was drained, the pump was removed and the impeller was corrected. Left in full working order 3hrs labour 155<\/p>

20\/11\/2025 07:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66280","activity_ticket_id":"61240","ticket_reference":"HDT62325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17300 - To remove stickers and residue from shopfront window ","ticket_address_1":"House of Spells ","ticket_address_2":"69-71 Charing Cross Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"House of Spells ","cs_id":"3186","cs_address_2":"69-71 Charing Cross Road ","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"3186","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/25","activity_end":"2025-11-21 07:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75659","activity_notes":"To remove stickers and residue from shopfront window To carefully remove stickers and residue from glass shopfront and clean down Remove all protection works and leave all working areas clean and tidy on completion.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 09:32 (travis)<\/b>Signage\/window transformer removal.Not complete due to weather,rain,sleet, snow ect.<\/p>

20\/11\/2025 11:57 (travis)<\/b>Removal of 400mm circular disc adhered to top part of shop window.<\/p>

20\/11\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66281","activity_ticket_id":"61241","ticket_reference":"HDT62326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/11\/25","activity_end":"2025-11-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75660","activity_notes":"No heating since Friday.","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 12:03 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 12:04 (carly)<\/b>Keys for access.<\/p>

20\/11\/2025 05:54 (michaelk)<\/b>Attended site to replace the boiler pump. Drained down boiler, replaced pump and completed a vent cycle. Left in full working order. 481.80 ex vat.<\/p>

20\/11\/2025 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66282","activity_ticket_id":"61242","ticket_reference":"HDT62327","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door cylinder Faulty","ticket_address_1":"28 Lisle Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28 Lisle Street","cs_id":"483","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/25","activity_end":"2025-11-18 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75661","activity_notes":"Main door cylinder Faulty","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 12:59 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 08:13 (roy)<\/b>Replaced cylinder with new<\/p>

19\/11\/2025 09:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66283","activity_ticket_id":"61243","ticket_reference":"HDT62328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17306 - Boiler repairs ","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/11\/25","activity_end":"2025-11-19 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75662","activity_notes":"Boiler repairs ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 14:37 (jane)<\/b>Fitting new pump on Wednesday 19th November <\/p>

20\/11\/2025 06:08 (michaelk)<\/b>Attended site to replace the boiler pump as quoted. The boiler was drained down, the pump was fitted and the boiker was put into a vent cycle. Completed the work and left in full working order. 481.80 ex vat.<\/p>

20\/11\/2025 07:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66284","activity_ticket_id":"60934","ticket_reference":"HDT62019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Apartment Issues.","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/12\/25","activity_end":"2025-12-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75663","activity_notes":"Replacement seals to dishwasher ","activity_timesheet":null,"ticket_notes_combined":"

17\/10\/2025 12:47 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 12:51 (carly)<\/b>Iain is aware, just awaiting access details.<\/p>

17\/10\/2025 13:00 (carly)<\/b>Please use keys for access.<\/p>

17\/10\/2025 15:41 (iain)<\/b>Blokage to shower cleared and flushed through.Leak to dishwasher, seals need replacing. Details passed to office.<\/p>

21\/10\/2025 09:56 (jane)<\/b>Dishwasher seals have been ordered with Repair Aid <\/p>

05\/11\/2025 11:11 (carly)<\/b>Access requested for Friday 7th November between 12-2pm.<\/p>

05\/11\/2025 11:12 (carly)<\/b>Iain to collect seals from Travis.<\/p>

05\/11\/2025 11:43 (jane)<\/b>For Friday 7th November between 12-2pm - tenant will provide access <\/p>

06\/11\/2025 13:42 (jane)<\/b>Re-ordering seal, incorrect one sent <\/p>

18\/11\/2025 15:30 (jane)<\/b>Requested access for Monday 24th November between 12oon and 6pm <\/p>

18\/11\/2025 16:29 (jane)<\/b>Confirmed for Monday 24th November between 12oon and 6pm, tenant will be home for access <\/p>

02\/12\/2025 11:00 (jane)<\/b>Decorative strip on order - instructed Repair Aid <\/p>

08\/12\/2025 13:19 (carly)<\/b>Repair aid have requested Wednesday 10th December between 10-2pm.<\/p>

08\/12\/2025 15:03 (carly)<\/b>Confirmed, Wednesday 10th. Tenant to provide access.<\/p>

11\/12\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66285","activity_ticket_id":"61244","ticket_reference":"HDT62329","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler low pressure - For Wednesday 19th November at 8am - tenant can provide access ","ticket_address_1":"Flat 5","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 5","cs_id":"1534","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/25","activity_end":"2025-11-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75664","activity_notes":"Boiler low pressure - For Wednesday 19th November at 8am - tenant can provide access ","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 14:12 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 14:12 (jane)<\/b>For Wednesday 19th November at 8am - tenant can provide access <\/p>

19\/11\/2025 09:02 (roy)<\/b>Repressured boiler and boiler reset.But still not firing up.Michael keenan said code is electrical issue with circuit board<\/p>

20\/11\/2025 06:05 (michaelk)<\/b>Attended site to investigate boiler ignition fault. The boiler requires a replacement gas valve, which was ordered as that particular part\/model wasn't in stock. When the gas valve is replaced, a new burner seal, probe and electrode will be renewed. 2hrs labour 105<\/p>

20\/11\/2025 07:46 (jane)<\/b>Attended site to investigate boiler ignition fault. The boiler requires a replacement gas valve, which was ordered as that particular part\/model wasn't in stock. When the gas valve is replaced, a new burner seal, probe and electrode will be renewed. - Email Sent<\/b><\/p>

21\/11\/2025 13:40 (carly)<\/b>Access requested for Monday 24th November at 1pm.<\/p>

21\/11\/2025 14:34 (carly)<\/b>Now moved to Tuesday 25th November at 830am<\/p>

21\/11\/2025 15:12 (carly)<\/b>Tenant to provide access.<\/p>

26\/11\/2025 06:47 (michaelk)<\/b>Attended site to carry out boiler repair with ordered spares. Replaced the gas section, burner seal and electrode. Left in full working order. 2hrs labour plus parts, total 404.88 ex vat.<\/p>

26\/11\/2025 12:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66286","activity_ticket_id":"61127","ticket_reference":"HDT62212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom issues ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/11\/25","activity_end":"2025-11-18 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75665","activity_notes":"No heating For after 3:30pm today ","activity_timesheet":"2","ticket_notes_combined":"

06\/11\/2025 15:01 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:01 (jane)<\/b>Requested access for Tuesday morning 11th November at 9am <\/p>

10\/11\/2025 15:08 (carly)<\/b>Access now requested Tuesday 11th November at 1pm.<\/p>

10\/11\/2025 16:08 (carly)<\/b>Confirmed for Tuesday 11th November at 9am.Tenant home for access.<\/p>

11\/11\/2025 10:25 (travis)<\/b>Attended and removed build up of limescale in bath,unblocked bath outlet and pipework to allow for free flowing water,Removed shower head and cleaned all servicible inner parts , refitted but showerhead is blocked internally and would require replacing, details in photos but m Keenan should be liased with first due to price of shower head <\/p>

11\/11\/2025 13:16 (jane)<\/b>New shower head on order - Email Sent<\/b><\/p>

12\/11\/2025 12:56 (carly)<\/b>Access requested Wednesday 12th November.<\/p>

12\/11\/2025 14:24 (jane)<\/b>Requested access for Thursday morning 13th November to fit the new shower head and check the pressure <\/p>

13\/11\/2025 10:31 (jane)<\/b>Requested access from 12:30pm today <\/p>

13\/11\/2025 11:58 (jane)<\/b>Could the contractor please visit the site after 2,30pm today & would he be able to help the tenant work the thermostat.<\/p>

13\/11\/2025 15:12 (jane)<\/b>Re-requested for 9am on Friday morning 14th November <\/p>

14\/11\/2025 09:39 (jane)<\/b>Client to give us another date<\/p>

17\/11\/2025 11:33 (carly)<\/b>Access requested Monday 24th November at 1pm.<\/p>

19\/11\/2025 08:57 (jane)<\/b>M Keenan sourcing control panel for boiler <\/p>

19\/11\/2025 08:58 (jane)<\/b>Sourcing new control panel for boiler - Email Sent<\/b><\/p>

19\/11\/2025 09:45 (roy)<\/b>Unable to get boiler up and running.Michael Keenan said it was the pump at fault.Please pass job onto Michael but if he can't go today then we should\/must provide heatersGot tenants phone number and he works only 5 minutes away<\/p>

19\/11\/2025 15:08 (jane)<\/b>Requested access to return on Thursday morning 20th November between 9 and 9:30am <\/p>

19\/11\/2025 15:32 (jane)<\/b>Confirmed for Thursday morning 20th November from 9am <\/p>

19\/11\/2025 15:32 (jane)<\/b>Confirmed for Thursday morning 20th November from 9am, tenant will be home <\/p>

21\/11\/2025 08:34 (michaelk)<\/b>Attended site to replace the shower head to the rear ensuite bathroom. The heating system was fully tested and faults were rectified to leave operational. A new filling loop was fitted as this was found leaking. There are two components that were identified and require replacing. I will forward a quote to replace.3hrs labour plus parts, total 287.60 ex vat.<\/p>

03\/12\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"06\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66287","activity_ticket_id":"61245","ticket_reference":"HDT62330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To reinstate the chain to the door frame. Please check if a D Handle is required or if there is one there already.","ticket_address_1":"Flat 4","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 4","cs_id":"420","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/11\/25","activity_end":"2025-11-24 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75666","activity_notes":"To reinstate the chain to the door frame. Please check if a D Handle is required or if there is one there already.","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 15:32 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 15:34 (jane)<\/b>Arranging for Repair Aid to attend on Monday afternoon 24th November, engineer to go in at the same time for these works <\/p>

18\/11\/2025 16:30 (jane)<\/b>Confirmed for Monday afternoon 24th November, tenant will be home for access <\/p>

24\/11\/2025 13:00 (carly)<\/b>Please use keys for access if tenant is not home.<\/p>

25\/11\/2025 08:34 (roy)<\/b>Chain link pulled away from timber.Glued and refixed timberFilled timberRefixed chain linkReturning Tuesday to touch up frame<\/p>

25\/11\/2025 15:13 (roy)<\/b>All completed<\/p>

26\/11\/2025 12:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66288","activity_ticket_id":"61234","ticket_reference":"HDT62319","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sakurado -To remove a plinth and coordinated so that Metcor can then investigate a pipe. After the investigation and work - the plinth will need to be rebuilt.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"24\/11\/25","activity_end":"2025-11-24 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75667","activity_notes":"Sakurado -To remove a plinth and coordinated so that Metcor can then investigate a pipe. After the investigation and work - the plinth will need to be rebuilt.","activity_timesheet":"2","ticket_notes_combined":"

17\/11\/2025 13:21 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 15:41 (iain)<\/b>Removed safe and kitchen unit to then remove plinth\/boxing in to expose pipework<\/p>

18\/11\/2025 16:45 (jane)<\/b>Client called needs the safe reinstating on Wednesday 19th November <\/p>

20\/11\/2025 10:05 (iain)<\/b>Refixed safe. Will need to return for a small repair to the plinth.<\/p>

20\/11\/2025 16:07 (iain)<\/b>Supplied and fitted new plinth to boxing in.<\/p>

20\/11\/2025 16:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"17\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66289","activity_ticket_id":"61246","ticket_reference":"HDT62331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remedial Action - Adjustment to door ","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/26","activity_end":"2026-01-24 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75668","activity_notes":"Remedial Action - Adjustment to door The fire-resisting door from the commercial tenant at first floor level should be adjusted so that the gaps on its top and side edges are no more than 4 mm with the remaining gap filled by the smoke seals. The gap on the bottom edge should be no more than 6 mm. Also, the door should be adjusted to ensure it closes effectively under the control of the self closing devices","activity_timesheet":"2","ticket_notes_combined":"

18\/11\/2025 16:35 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 12:01 (travis)<\/b>Attended above property with keys,and found fire door on first floor to be out of alignment. Called A Kilby to source which premises this emergency escape door serves but it was not known and was asked to temporarily pause job until more details are available.Awaiting further instructions.<\/p>

23\/12\/2025 10:24 (jane)<\/b>Chasing client for an update <\/p>

13\/01\/2026 11:28 (jane)<\/b>Chased client for an update <\/p>","ticket_full_notes_text":"","ticket_created":"18\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66290","activity_ticket_id":"61247","ticket_reference":"HDT62332","ticket_client":"2186","client_name":"Apex Parking ","ticket_title":"Rubbish removal ","ticket_address_1":"Semley Place, ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1W 9QL","cs_address_1":"Semley Place, ","cs_id":"3190","cs_address_2":"","cs_town":"London","cs_postcode":"SW1W 9QL","ticket_client_site":"3190","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/11\/25","activity_end":"2025-11-19 11:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75669","activity_notes":"Rubbish removal ","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2025 09:13 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66291","activity_ticket_id":"61248","ticket_reference":"HDT62333","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To seal electrical riser cupboard old brewer\u00e2\u20ac\u2122s yard - Report to Randall ","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/25","activity_end":"2025-11-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75670","activity_notes":"To seal electrical riser cupboard old brewers yard - Report to Randall ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 09:22 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 15:54 (iain)<\/b>Sealed electric cupboard to stop leaks into switch room below.<\/p>

24\/11\/2025 07:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66292","activity_ticket_id":"61249","ticket_reference":"HDT62334","ticket_client":"2185","client_name":"The Seven Dials Trust ","ticket_title":"MDR\/JH\/17211 - Plaque Installations ","ticket_address_1":"Seven Dials Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Seven Dials Portfolio","cs_id":"2522","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2522","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/11\/25","activity_end":"2025-11-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75671","activity_notes":"Plaque installations ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 09:27 (jane)<\/b>Requested access for early Friday morning 21st November <\/p>

19\/11\/2025 16:40 (jane)<\/b>Confirmed for 8am on Friday 21st November - To meet Jozef at his office - Seven Dials, 20 Bedford Street <\/p>

21\/11\/2025 13:36 (travis)<\/b>High level signage fitted X3.<\/p>

21\/11\/2025 19:01 (nick)<\/b>Photos sent in via Travis<\/p>

24\/11\/2025 08:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66293","activity_ticket_id":"61249","ticket_reference":"HDT62334","ticket_client":"2185","client_name":"The Seven Dials Trust ","ticket_title":"MDR\/JH\/17211 - Plaque Installations ","ticket_address_1":"Seven Dials Portfolio","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Seven Dials Portfolio","cs_id":"2522","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2522","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"21\/11\/25","activity_end":"2025-11-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75672","activity_notes":"Plaque installations ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 09:27 (jane)<\/b>Requested access for early Friday morning 21st November <\/p>

19\/11\/2025 16:40 (jane)<\/b>Confirmed for 8am on Friday 21st November - To meet Jozef at his office - Seven Dials, 20 Bedford Street <\/p>

21\/11\/2025 13:36 (travis)<\/b>High level signage fitted X3.<\/p>

21\/11\/2025 19:01 (nick)<\/b>Photos sent in via Travis<\/p>

24\/11\/2025 08:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66294","activity_ticket_id":"61250","ticket_reference":"HDT62335","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flickering Lights.","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/25","activity_end":"2025-11-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75673","activity_notes":"Flickering Lights.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 09:43 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 09:45 (carly)<\/b>Adriana can provide access anytime from 10am today, please call her on arrival.<\/p>

20\/11\/2025 06:22 (alan)<\/b>Replace 2 faulty downlights in flat hallway and faulty dimmer switch module <\/p>

20\/11\/2025 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66295","activity_ticket_id":"61251","ticket_reference":"HDT62336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal Lights","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/25","activity_end":"2025-11-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75674","activity_notes":"Communal Lights - Replace lamps.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 09:48 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 11:15 (roy)<\/b>Replaced bulbs<\/p>

19\/11\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66296","activity_ticket_id":"61252","ticket_reference":"HDT62337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal lights - A few lights are not working.","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/12\/25","activity_end":"2025-12-11 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75675","activity_notes":"Communal lights- A few lights are not working.","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 09:57 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 12:23 (carly)<\/b>Alan is aware.<\/p>

20\/11\/2025 06:21 (alan)<\/b>Called out to investigate lights in common part stairs not working Found contactor to be burnt out and faulty movement sensor Carry out temp repair so lights are working and order new contactor <\/p>

20\/11\/2025 15:20 (jane)<\/b>Called out to investigate lights in common part stairs not working Found contactor to be burnt out and faulty movement sensor Carried out temporary repair so lights are working and ordered new contactor - Email Sent<\/b><\/p>

16\/12\/2025 08:55 (alan)<\/b>Return to site and replace faulty movement sensor for common parts lights outside flat 1.4 and replace faulty lighting control contactor <\/p>

16\/12\/2025 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66297","activity_ticket_id":"61253","ticket_reference":"HDT62338","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Boiler pressure issue","ticket_address_1":"Flat 1","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 1","cs_id":"1594","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/25","activity_end":"2025-11-26 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75676","activity_notes":" Boiler pressure issue","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 10:11 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 10:12 (carly)<\/b>Access can be any time today with keys.<\/p>

20\/11\/2025 06:02 (michaelk)<\/b>Attended site to investigate reported low pressure at the boiler. The system pressure was found to be satisfactory, however the boiler was showing an ignition error. This problem was inspected and the required spares have been ordered to resolve the ignition fault. The biiler was left operational. 2hrs labour 105<\/p>

20\/11\/2025 07:43 (jane)<\/b>Attended site to investigate reported low pressure at the boiler. The system pressure was found to be satisfactory, however the boiler was showing an ignition error. This problem was inspected and the required spares have been ordered to resolve the ignition fault. The boiler was left operational - Email Sent<\/b><\/p>

21\/11\/2025 15:14 (carly)<\/b>Please use keys<\/p>

27\/11\/2025 05:55 (michaelk)<\/b>Attended site to replace the boiler spares, previously reported. Removed the burner to replace the burner seal, probe and electrode. Tested on completion and left in full working order. 2hrs labour plus parts, total 203.44 ex vat.<\/p>

27\/11\/2025 11:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66298","activity_ticket_id":"61254","ticket_reference":"HDT62339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Leaking Boiler Pipe","ticket_address_1":"Flat 1","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75677","activity_notes":" Leaking Boiler Pipe","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 10:20 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 10:21 (carly)<\/b>Tenant will be home to provide access.<\/p>

19\/11\/2025 14:36 (jane)<\/b>Temporary repaired boiler, returning on Thursday 20th November <\/p>

20\/11\/2025 06:12 (michaelk)<\/b>Attended site to investigate reported boiler leak. The leak was traced to the condense pipe. We attempted to cut out the leaking fitting, however the movement was creating further leaks upstream of the fitting and into the wall. We have temporarily run a section of condense into the sink and will return to re-run the condense beneath the boiler to the wall. 2hrs labour 105<\/p>

20\/11\/2025 07:41 (jane)<\/b>Attended site to investigate reported boiler leak. The leak was traced to the condense pipe. We attempted to cut out the leaking fitting, however the movement was creating further leaks upstream of the fitting and into the wall. We have temporarily run a section of condense into the sink and will return today to re-run the condense beneath the boiler to the wall. - Email Sent<\/b><\/p>

21\/11\/2025 08:40 (michaelk)<\/b>Attended site to re-run the condense pipe from the boiler to the wall. Completed work and tested on completion. 2hrs labour 105<\/p>

26\/11\/2025 12:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66299","activity_ticket_id":"61255","ticket_reference":"HDT62340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Vent cover fallen off","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/11\/25","activity_end":"2025-11-19 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75678","activity_notes":" Vent cover fallen off","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 10:28 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 11:52 (carly)<\/b>Please use keys for access but remove shoes on entrance.<\/p>

19\/11\/2025 14:54 (roy)<\/b>Refixed coverAll ok<\/p>

19\/11\/2025 15:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66300","activity_ticket_id":"61256","ticket_reference":"HDT62341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Hot Water","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1468","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75679","activity_notes":"No Hot Water","activity_timesheet":"1","ticket_notes_combined":"

19\/11\/2025 11:14 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 11:57 (carly)<\/b>Roy is aware but still awaiting access details.<\/p>

20\/11\/2025 10:38 (jane)<\/b>Advised client we will be along between 11:30 and 12:30pm<\/p>

21\/11\/2025 08:39 (michaelk)<\/b>Attended site to investigate heating had hot water fault. Vented the heating system and pump to rectify the heating problem. The hot water timeswitch was reset and reprogrammed to allow the lower element to run. 2hrs labour 105<\/p>

26\/11\/2025 10:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66301","activity_ticket_id":"61257","ticket_reference":"HDT62342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Oven not turning on.","ticket_address_1":"Flat 6","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 6","cs_id":"3112","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/11\/25","activity_end":"2025-11-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75680","activity_notes":"Oven not turning on.","activity_timesheet":null,"ticket_notes_combined":"

19\/11\/2025 11:32 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 11:55 (jane)<\/b>Confirmed for Monday 24th November between 12 and 6pm report to the building manager on reception Terry0207 287 9860<\/p>

03\/12\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66302","activity_ticket_id":"61258","ticket_reference":"HDT62343","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Reset external lighting switch in basement LV room Mercer Walk. ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/25","activity_end":"2025-11-21 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75681","activity_notes":"Reset external lighting switch in basement LV room Mercer Walk. ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 11:37 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 11:39 (carly)<\/b>Alan is aware.<\/p>

21\/11\/2025 12:24 (alan)<\/b>Install override switch for outside lighting<\/p>

24\/11\/2025 08:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66303","activity_ticket_id":"61259","ticket_reference":"HDT62344","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate 4 spotlights not working outside 1 Mercer Walk. ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/02\/26","activity_end":"2026-02-20 17:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75682","activity_notes":"To investigate 4 spotlights not working outside 1 Mercer Walk. ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 11:42 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 11:43 (carly)<\/b>Alan is aware.<\/p>

25\/11\/2025 14:21 (alan)<\/b>Look at floor lights not working Fittings found to be faulty, due to there being no information on fittings arranged to meet our client and go through O&M manuals for building<\/p>

12\/01\/2026 15:31 (jane)<\/b>Chasing client for more information on the lights again <\/p>

13\/01\/2026 16:01 (jane)<\/b>Engineer speaking to client, to see if there is further information <\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66304","activity_ticket_id":"61260","ticket_reference":"HDT62345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak plus additional items ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"135","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/25","activity_end":"2025-12-11 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75683","activity_notes":"Leak","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 12:37 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 14:58 (jane)<\/b>The tenant will be on site from 4pm today<\/p>

19\/11\/2025 16:10 (roy)<\/b>Need access into flat 5.Possible bath or shower leak when used<\/p>

20\/11\/2025 11:47 (jane)<\/b>Chased access into Flat 5<\/p>

21\/11\/2025 10:41 (carly)<\/b>Email sent requesting access to Flat 5.<\/p>

01\/12\/2025 12:47 (carly)<\/b>Access requested for both flats on Tuesday 2nd December at 9am.<\/p>

01\/12\/2025 15:42 (carly)<\/b>Follow up email sent requesting access.<\/p>

01\/12\/2025 16:30 (carly)<\/b>Confirmed access for Tuesday 2nd December.<\/p>

02\/12\/2025 12:48 (roy)<\/b>Shower tray has dropped and when standing in tray the front opens up.Too wet to do but other items need doing.Need to pick up materials <\/p>

03\/12\/2025 15:33 (jane)<\/b>Returning on Thursday 4th December 9am<\/p>

04\/12\/2025 07:24 (roy)<\/b>No access into flat.Keys from security did not have full set.Left note for tenant and he called me late afternoon.Have arranged access via tenant for 9am Thursday <\/p>

04\/12\/2025 17:14 (roy)<\/b>Repaired shower trayReplaced bulbs on balcony Due to heavy rain was unable to do the external patio doors<\/p>

05\/12\/2025 13:11 (jane)<\/b>Returning on Monday 8th December <\/p>

08\/12\/2025 13:07 (carly)<\/b>Roy has arranged directly with tenant to return on Thursday 11th December.<\/p>

12\/12\/2025 08:56 (roy)<\/b>Repaired door inside and out.Removed broken lockFitted drip bar to both doorsFilled, primed, undercoated, top coatFitted door bolt<\/p>

12\/12\/2025 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66305","activity_ticket_id":"61261","ticket_reference":"HDT62346","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Repair fuse spur basement workshop ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/11\/25","activity_end":"2025-11-19 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75684","activity_notes":"Repair fuse spur basement workshop ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 13:43 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 06:24 (alan)<\/b>Replace broken switch fuse spur behind chop saw in basement workshop <\/p>

20\/11\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66306","activity_ticket_id":"61262","ticket_reference":"HDT62347","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Monthly emergency lighting test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/25","activity_end":"2025-11-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75685","activity_notes":"Monthly emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 13:45 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 05:47 (alan)<\/b>Monthly emergency light test<\/p>

24\/11\/2025 08:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66307","activity_ticket_id":"61263","ticket_reference":"HDT62348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Monthly meter reads - for November 2025","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/25","activity_end":"2025-11-26 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75686","activity_notes":"Monthly meter reads - for November 2025","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 13:46 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 14:46 (alan)<\/b>Mouthly meter readings <\/p>

30\/11\/2025 18:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66308","activity_ticket_id":"61264","ticket_reference":"HDT62349","ticket_client":"2186","client_name":"Apex Parking ","ticket_title":"MDR\/JH\/17217 - Redecoration of Covent Garden Car Park ","ticket_address_1":"Parker Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5NT","cs_address_1":"Parker Street ","cs_id":"3188","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5NT","ticket_client_site":"3188","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/12\/25","activity_end":"2025-12-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75687","activity_notes":"To supply 3No new stair nosings to staircase leading from pedestrian lobby to car park as directed.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 14:16 (jack)<\/b>Done<\/p>

16\/12\/2025 11:43 (jane)<\/b>Stair nosings on order - 2\/3 day lead-time <\/p>

22\/12\/2025 09:33 (travis)<\/b>X3 step nosings fitted.<\/p>

22\/12\/2025 17:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66309","activity_ticket_id":"61264","ticket_reference":"HDT62349","ticket_client":"2186","client_name":"Apex Parking ","ticket_title":"MDR\/JH\/17217 - Redecoration of Covent Garden Car Park ","ticket_address_1":"Parker Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5NT","cs_address_1":"Parker Street ","cs_id":"3188","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5NT","ticket_client_site":"3188","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"25\/11\/25","activity_end":"2025-11-25 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75688","activity_notes":"Redecoration of Covent Garden Car Park .","activity_timesheet":"1","ticket_notes_combined":"

12\/12\/2025 14:16 (jack)<\/b>Done<\/p>

16\/12\/2025 11:43 (jane)<\/b>Stair nosings on order - 2\/3 day lead-time <\/p>

22\/12\/2025 09:33 (travis)<\/b>X3 step nosings fitted.<\/p>

22\/12\/2025 17:21 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66310","activity_ticket_id":"61265","ticket_reference":"HDT62350","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2nd floor ladies toilet door handle - fallen off","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/25","activity_end":"2025-11-21 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75689","activity_notes":"2nd floor ladies toilet door handle - fallen offthe handle is with John in the basement behind his desk. Please can you send in your contractor to refit correctly and tighten up the ironmongery. ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 15:14 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 10:56 (jane)<\/b>Advised client we will be attending on Friday morning 21st November <\/p>

21\/11\/2025 15:53 (iain)<\/b>Overhauled and refitted door handles, 2nd floor ladies toilet.<\/p>

24\/11\/2025 07:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66311","activity_ticket_id":"61266","ticket_reference":"HDT62351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check that the vent in the plant room door meets the required standard","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/25","activity_end":"2025-11-26 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75690","activity_notes":"To check that the vent in the plant room door meets the required standard"Please confirm the vent in the door to the plant room is of suitable construction, to reduce the spread of smoke and flame in the event of a fire". ","activity_timesheet":"2","ticket_notes_combined":"

19\/11\/2025 15:48 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 05:52 (michaelk)<\/b>Attended site to inspect the plantroom and to report back on the ventilation requirements. 2hrs labour 105<\/p>

27\/11\/2025 11:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"19\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66312","activity_ticket_id":"61267","ticket_reference":"HDT62352","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install power supply for new gate and access control.","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/12\/25","activity_end":"2025-12-11 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75691","activity_notes":"To install power supply for new gate and access control.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 09:40 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 09:41 (jane)<\/b>On a 5 day lead-time <\/p>

15\/12\/2025 10:08 (alan)<\/b>Install power supply for access control to new gate being installed by staircase 7<\/p>

15\/12\/2025 12:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66313","activity_ticket_id":"61268","ticket_reference":"HDT62353","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install new gate lights fire escape by staircase 7 ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/25","activity_end":"2025-12-03 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75692","activity_notes":"o install new gate lights fire escape by staircase 7 ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 09:44 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 09:45 (jane)<\/b>5 day lead-time <\/p>

28\/11\/2025 14:49 (alan)<\/b>Rewire outside lighting circuit and install 4 new motion sensitive emergency light fittings<\/p>

03\/12\/2025 10:24 (alan)<\/b>Complete works <\/p>

03\/12\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66314","activity_ticket_id":"61269","ticket_reference":"HDT62354","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Basement front (door from model shop) door trim around vision panel loose","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/11\/25","activity_end":"2025-11-21 10:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75693","activity_notes":"Basement front (door from model shop) door trim around vision panel loose","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 10:51 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 10:56 (jane)<\/b>Advised client we will be attending on Friday morning 21st November <\/p>

21\/11\/2025 15:52 (iain)<\/b>Refixed trim around viewing panel in basement door.<\/p>

24\/11\/2025 07:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66315","activity_ticket_id":"61270","ticket_reference":"HDT62355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/25","activity_end":"2025-11-21 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75694","activity_notes":"No heating The tenant has left the boiler cupboard open with manual.Please use keys.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 11:45 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 11:45 (jane)<\/b>For today - use keys <\/p>

21\/11\/2025 08:33 (roy)<\/b>No power to boiler but couldn't find the problem Michael Keenan came over and found reset buttons at rear of boiler.All working But returned an hour later as it went againMichael to call boiler company as they have parts.Need to supply heaters if we can't get engineers today, Friday <\/p>

21\/11\/2025 09:57 (carly)<\/b>Please use keys for access.<\/p>

21\/11\/2025 12:22 (alan)<\/b>Free off seized pump to boiler test and leave heating working<\/p>

21\/11\/2025 13:03 (roy)<\/b>Returned with Alan and freed pumpReturned after an hour and all looks good<\/p>

26\/11\/2025 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66316","activity_ticket_id":"61271","ticket_reference":"HDT62356","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Adjust main front door lock","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_id":"547","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/11\/25","activity_end":"2025-11-20 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75695","activity_notes":"Adjust main front glass sliding door, so that the hook lock engages into the keep correctly. The keep will have to be removed and the cut out behind to be filed away a more then the keep re-instated.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 12:16 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 14:08 (travis)<\/b>Filed out frame side keep to suit closing action of lock, refitted keep and tested.<\/p>

26\/11\/2025 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66317","activity_ticket_id":"61272","ticket_reference":"HDT62357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smoke alarm has been constantly sounding","ticket_address_1":"Flat 2","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 2","cs_id":"1513","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/11\/25","activity_end":"2025-11-20 17:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75696","activity_notes":"Smoke alarm has been constantly soundingHe said he is not able to change the batteries with this one.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 14:05 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 14:06 (jane)<\/b>Requested access for this afternoon <\/p>

20\/11\/2025 14:06 (jane)<\/b>For this afternoon - Please collect the manager Keys<\/p>

21\/11\/2025 08:30 (roy)<\/b>Replaced battery<\/p>

26\/11\/2025 12:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66318","activity_ticket_id":"61273","ticket_reference":"HDT62358","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17235 - Remove unwanted lights in the basement cleaners cupboard.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"27\/11\/25","activity_end":"2025-11-27 15:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75697","activity_notes":"Basement Cleaning CupboardTo allow for a qualified 18th edition electrical engineer to attend the above site with all necessary plant\/materials and access equipment.To carry out the safe isolation to the electrical lighting circuit, carefully remove all defective lights as required and dispose of environmentally friendly.To supply and install 3No new 1200mm bulkhead fittings (2No to be emergency fittings), refix loose cables and re-instate supply.Test and commission on completion.","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2025 05:27 (alan)<\/b>Quoted works <\/p>

30\/11\/2025 19:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66319","activity_ticket_id":"60984","ticket_reference":"HDT62069","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/25","activity_end":"2025-11-21 16:38:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75698","activity_notes":" ITC Alan to check on the electric radiators please","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:21 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 10:07 (iain)<\/b>ITC'S.<\/p>

21\/11\/2025 08:22 (michaelk)<\/b>Attended site to complete the heating itc. Two of the living room heaters were found not heating fully. 1hr labour 55<\/p>

24\/11\/2025 16:13 (carly)<\/b>Roy or Travis to remove the bedroom glass panel and transfer the mattress to the living room, as per Lilian.<\/p>

24\/11\/2025 16:14 (carly)<\/b>Please call Lilian and she will assist.<\/p>

25\/11\/2025 14:19 (alan)<\/b>PAT test Look at heater is not working in main roomQuote for replacement to follow<\/p>

26\/11\/2025 12:11 (carly)<\/b>Roy or Travis to remove the bedroom glass panel and transfer the mattress to the living room, as per Lilian.<\/p>

27\/11\/2025 11:55 (travis)<\/b>Attended with keys and removed X3 glass panels from around raised area of apartment,lowered double mattress to living room as instructed.Refitted glass panels to original positions.<\/p>

03\/12\/2025 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66320","activity_ticket_id":"61274","ticket_reference":"HDT62359","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler issue ","ticket_address_1":"Flat 1","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 1","cs_id":"63","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"63","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"20\/11\/25","activity_end":"2025-11-20 19:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75699","activity_notes":"Boiler issue ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 15:31 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 15:47 (jane)<\/b>Confirmed for today - keys for access<\/p>

21\/11\/2025 08:36 (michaelk)<\/b>Attended callout to reported boiler fault. Drained the boiler and re-pressurised the expansion vessel. Found the cylinder high limit stat tripped, re-set and tested operation. Left the system running and up to normal working temperature and pressure. 2hrs labour 105<\/p>

26\/11\/2025 12:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66321","activity_ticket_id":"61275","ticket_reference":"HDT62360","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16640 - Redecoration of bollards ","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Chinatown Portfolio ","cs_id":"1112","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"1112","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"03\/02\/26","activity_end":"2026-02-03 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75700","activity_notes":"Redecoration of bollards ","activity_timesheet":null,"ticket_notes_combined":"

20\/11\/2025 15:46 (jane)<\/b>For beginning of February 2026 <\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66322","activity_ticket_id":"59470","ticket_reference":"HDT60555","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/16859 - Bathroom floor heating replacement and tiled floor ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"20\/11\/25","activity_end":"2025-11-20 17:53:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75701","activity_notes":"Bathroom floor heating replacement and tiled floor ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 13:51 (jane)<\/b>Requested access for Monday 17th and Tuesday 18th November <\/p>

14\/11\/2025 10:30 (jane)<\/b>Requested access for Tuesday 18th and Wednesday 19th November <\/p>

14\/11\/2025 14:56 (jane)<\/b>Client has confirmed from Wednesday 19th November at 9am, collect keys if tenant is not home <\/p>

19\/11\/2025 15:51 (travis)<\/b>Bathroom tiling works.<\/p>

20\/11\/2025 15:48 (travis)<\/b>Flooring works.<\/p>

24\/11\/2025 05:48 (alan)<\/b>Quoted works <\/p>

24\/11\/2025 10:20 (carly)<\/b>Can you please arrange for Travis to look at the Dishwasher door at the same time.The tenant reported it fell off. If Travis can't repair it, then please arrange for appliance engineer.As per Lilian.<\/p>

24\/11\/2025 13:16 (carly)<\/b>It is the washing machine not the dishwasher.<\/p>

26\/11\/2025 15:10 (carly)<\/b>Lilian will come back to us to double confirm but she wants us to pencil this in for Tuesday 2nd December.<\/p>

28\/11\/2025 15:43 (carly)<\/b>Lilian has to confirmed to use keys for access and that an 830am start is ok.<\/p>

02\/12\/2025 15:28 (travis)<\/b>Floor tiling works.<\/p>

02\/12\/2025 15:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"10\/04\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66323","activity_ticket_id":"61276","ticket_reference":"HDT62361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in the restaurant Bancone ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/25","activity_end":"2025-11-21 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75702","activity_notes":"Leak in the restaurant Bancone 39 William IV Street restaurant Bancone has reported on the ground floor. Water is leaking from the ceiling. Could you please investigate this issue? They also have 1st floor area with a plant room, which they investigated and did not find obvious cause of the leak. We have checked flat 4, 7 and 8 and could not find obvious cause of the leak.Hence, please visit Bancone and their 1st floor area I suspect that there might be a reason of the issue. ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 16:04 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 16:31 (jane)<\/b>Attending at 8am on Friday morning 21st November <\/p>

21\/11\/2025 09:23 (roy)<\/b>Investigated leak but not leaking at present.Flushed toilets above and checked plant room area.All looks ok<\/p>

21\/11\/2025 09:30 (roy)<\/b>Returned to gain access into roof space where leak was.4 inch soil pipe but absolutely no evidence of any leak.There is a boxed in which looks like metal vent pipes and could be rusty.Has the seals gone??NTR when it is leaking so we have .ore chance identifying where it came from.Can rule out leak coming from the flats.<\/p>

08\/12\/2025 09:35 (roy)<\/b>Leak into restaurant area.Checked plant room and toilets also checked false ceiling area.No leak found but made minor adjustments to ball valve which was a bit high<\/p>

09\/12\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66324","activity_ticket_id":"61277","ticket_reference":"HDT62362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Microwave not working.","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"26\/11\/25","activity_end":"2025-11-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75703","activity_notes":"Microwave not working.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2025 09:17 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 11:26 (carly)<\/b>Repair Aid have requested 10-2pm on Wednesday 26th November.Awaiting client response.<\/p>

26\/11\/2025 09:12 (carly)<\/b>Client only just confirmed, awaiting response from repair aid to see if this is still possible.Contractor to phone Rebecca 20 mins before on: +44 (0)7701 380646 <\/p>

26\/11\/2025 09:51 (carly)<\/b>Job now cancelled by client due to microwave working.<\/p>

03\/12\/2025 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66325","activity_ticket_id":"61278","ticket_reference":"HDT62363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in vacant shop unit.","ticket_address_1":"10 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_address_1":"10 Gerrard Street ","cs_id":"3197","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/25","activity_end":"2025-11-21 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75704","activity_notes":"Leak in vacant shop unit.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 09:32 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 09:33 (carly)<\/b>Roy is aware and attending now.Charley will provide access.<\/p>

21\/11\/2025 10:29 (roy)<\/b>Turned off mains water supply to unit.Various things overflowing.Mopped up floor with Charley <\/p>

26\/11\/2025 12:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66326","activity_ticket_id":"61279","ticket_reference":"HDT62364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water - Error code 227.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/25","activity_end":"2025-11-21 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75705","activity_notes":"No heating or hot water - Error code 227.","activity_timesheet":"1","ticket_notes_combined":"

21\/11\/2025 09:35 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 09:36 (carly)<\/b>Roy is aware, awaiting access details.<\/p>

21\/11\/2025 11:19 (carly)<\/b>Tenant home for access.<\/p>

21\/11\/2025 14:28 (carly)<\/b>Tenant home for access.Mike K aware.<\/p>

22\/11\/2025 14:48 (roy)<\/b>Unable to get boiler up and running even with Michael's assistance on video callMichael to attend Saturday morning <\/p>

24\/11\/2025 08:57 (michaelk)<\/b>Attended site to investigate ignition issues. The fault was rectified by installing a temporary condense hose to the kitchen sink. The recent condense repair unfortunately created a trap where the pipe entered the wall. I will forward a quote to re-run the condense by cutting into the wall inside the lower cupboard. 2hrs labour 105<\/p>

03\/12\/2025 15:03 (jane)<\/b>On going works we have to cut into the wall in the kitchen cupboard, install an access panel and re-run the condense<\/p>

04\/12\/2025 10:57 (jane)<\/b>Requested access from 10am on Friday 5th December <\/p>

04\/12\/2025 11:06 (jane)<\/b>Confirmed access from 10am on Friday 5th December All confirmed. Please use keys if tenant is not on site.<\/p>

08\/12\/2025 19:04 (michaelk)<\/b>Attended site to re-run condense pipework by opening the kitchen wall. An inspection hatch was cut in the wall, however there still was no clear access to the condense pipe. The condense pipe had to be run through the lower cupboards and terminate in to the kitchen waste. The boiler was then tested and left in full working order. 6hrs labour plus parts, total 392.21 ex vat.<\/p>

09\/12\/2025 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66327","activity_ticket_id":"61280","ticket_reference":"HDT62365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Oven.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 6","cs_id":"3112","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"24\/11\/25","activity_end":"2025-11-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75706","activity_notes":"Broken Oven.","activity_timesheet":null,"ticket_notes_combined":"

21\/11\/2025 09:36 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 12:23 (carly)<\/b>Repair Aid have requested Monday 24th November.Email sent to client, awaiting response.<\/p>

03\/12\/2025 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66328","activity_ticket_id":"61281","ticket_reference":"HDT62366","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/17305 - Kitchen Alterations:","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/25","activity_end":"2025-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75707","activity_notes":"Kitchen Alterations:","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 09:59 (michael)<\/b>For clarity, we will need your works completed early morning on Monday 8th December - & return visit to reinstate the 1st floor cabinet to be confirmed. Hopefully, Wednesday 10th December early morning if all goes well. <\/p>

05\/12\/2025 13:20 (alan)<\/b>Quoted works <\/p>

11\/12\/2025 07:52 (alan)<\/b>Assisting removing dishwashers on ground floor and putting them back once coffee machine has been installedDrill hole through worktop on first floor for new coffee machine waste <\/p>

16\/12\/2025 08:53 (alan)<\/b>Kitchen alterations 1st floor<\/p>

16\/12\/2025 10:30 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2025 14:35 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66329","activity_ticket_id":"61281","ticket_reference":"HDT62366","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"MDR\/MDR\/17305 - Kitchen Alterations:","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/25","activity_end":"2025-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75708","activity_notes":"Kitchen Alterations:","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 09:59 (michael)<\/b>For clarity, we will need your works completed early morning on Monday 8th December - & return visit to reinstate the 1st floor cabinet to be confirmed. Hopefully, Wednesday 10th December early morning if all goes well. <\/p>

05\/12\/2025 13:20 (alan)<\/b>Quoted works <\/p>

11\/12\/2025 07:52 (alan)<\/b>Assisting removing dishwashers on ground floor and putting them back once coffee machine has been installedDrill hole through worktop on first floor for new coffee machine waste <\/p>

16\/12\/2025 08:53 (alan)<\/b>Kitchen alterations 1st floor<\/p>

16\/12\/2025 10:30 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2025 14:35 (roy)<\/b>Assist Alan<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66330","activity_ticket_id":"61270","ticket_reference":"HDT62355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating ","ticket_address_1":"Flat 2","ticket_address_2":"39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_address_1":"Flat 2","cs_id":"35","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/25","activity_end":"2025-11-21 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75709","activity_notes":"No heating The tenant has left the boiler cupboard open with manual.Please use keys.","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 11:45 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 11:45 (jane)<\/b>For today - use keys <\/p>

21\/11\/2025 08:33 (roy)<\/b>No power to boiler but couldn't find the problem Michael Keenan came over and found reset buttons at rear of boiler.All working But returned an hour later as it went againMichael to call boiler company as they have parts.Need to supply heaters if we can't get engineers today, Friday <\/p>

21\/11\/2025 09:57 (carly)<\/b>Please use keys for access.<\/p>

21\/11\/2025 12:22 (alan)<\/b>Free off seized pump to boiler test and leave heating working<\/p>

21\/11\/2025 13:03 (roy)<\/b>Returned with Alan and freed pumpReturned after an hour and all looks good<\/p>

26\/11\/2025 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66331","activity_ticket_id":"61282","ticket_reference":"HDT62367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water.","ticket_address_1":"Flat 1","ticket_address_2":"43a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 1","cs_id":"1037","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/25","activity_end":"2025-11-21 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75710","activity_notes":"No heating or hot water.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 10:33 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 10:34 (carly)<\/b>Access details -Building code - 3674Flat code - 353738*<\/p>

21\/11\/2025 15:47 (roy)<\/b>0.8 bar, increased to 1.2 bar.No access into the flat.Guest arrived earlier and double locked the door.Knocked on door but no joy<\/p>

24\/11\/2025 15:07 (roy)<\/b>No one has come back to us so I guess heating is up and running<\/p>

26\/11\/2025 12:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66332","activity_ticket_id":"61283","ticket_reference":"HDT62368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water or heating.","ticket_address_1":"Flat 2","ticket_address_2":"43a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 2","cs_id":"2381","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2381","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/11\/25","activity_end":"2025-11-21 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75711","activity_notes":"No hot water or heating.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 10:35 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 10:37 (carly)<\/b>Access details -Building code - 3674Flat code - 131514*<\/p>

21\/11\/2025 13:02 (roy)<\/b>Repressured boiler and had to reset a few times All ok<\/p>

26\/11\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66333","activity_ticket_id":"61284","ticket_reference":"HDT62369","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Batteries for door alarm","ticket_address_1":"120-121 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"120-121 Long Acre ","cs_id":"2913","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/11\/25","activity_end":"2025-11-21 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75712","activity_notes":"Batteries for door alarm","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 11:43 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 11:45 (carly)<\/b>Alan is aware and has spoken with Randell.<\/p>

21\/11\/2025 12:23 (alan)<\/b>Replace batteries in alarm and reprogram alarm to fire exit door <\/p>

24\/11\/2025 08:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66334","activity_ticket_id":"61286","ticket_reference":"HDT62371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Electric towel rail on-off switch","ticket_address_1":"Flat 1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Cancelled","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/25","activity_end":"2025-11-24 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75713","activity_notes":"Electric towel rail on-off switch","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 14:12 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 14:13 (carly)<\/b>Lilian has requested Monday 24th November first thing.Awaiting access details.<\/p>

24\/11\/2025 10:16 (carly)<\/b>This job has now cancelled as per Lilian.<\/p>

25\/11\/2025 06:43 (alan)<\/b>Job cancelled<\/p>

26\/11\/2025 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66335","activity_ticket_id":"61279","ticket_reference":"HDT62364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water - Error code 227.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/11\/25","activity_end":"2025-11-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75714","activity_notes":"No heating or hot water - Error code 227.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 09:35 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 09:36 (carly)<\/b>Roy is aware, awaiting access details.<\/p>

21\/11\/2025 11:19 (carly)<\/b>Tenant home for access.<\/p>

21\/11\/2025 14:28 (carly)<\/b>Tenant home for access.Mike K aware.<\/p>

22\/11\/2025 14:48 (roy)<\/b>Unable to get boiler up and running even with Michael's assistance on video callMichael to attend Saturday morning <\/p>

24\/11\/2025 08:57 (michaelk)<\/b>Attended site to investigate ignition issues. The fault was rectified by installing a temporary condense hose to the kitchen sink. The recent condense repair unfortunately created a trap where the pipe entered the wall. I will forward a quote to re-run the condense by cutting into the wall inside the lower cupboard. 2hrs labour 105<\/p>

03\/12\/2025 15:03 (jane)<\/b>On going works we have to cut into the wall in the kitchen cupboard, install an access panel and re-run the condense<\/p>

04\/12\/2025 10:57 (jane)<\/b>Requested access from 10am on Friday 5th December <\/p>

04\/12\/2025 11:06 (jane)<\/b>Confirmed access from 10am on Friday 5th December All confirmed. Please use keys if tenant is not on site.<\/p>

08\/12\/2025 19:04 (michaelk)<\/b>Attended site to re-run condense pipework by opening the kitchen wall. An inspection hatch was cut in the wall, however there still was no clear access to the condense pipe. The condense pipe had to be run through the lower cupboards and terminate in to the kitchen waste. The boiler was then tested and left in full working order. 6hrs labour plus parts, total 392.21 ex vat.<\/p>

09\/12\/2025 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66336","activity_ticket_id":"61285","ticket_reference":"HDT62370","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17316 - Plasterboard repairs ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/25","activity_end":"2025-11-28 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75715","activity_notes":"Plasterboard repairs ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 14:13 (travis)<\/b>Attended and cut out ceiling above bathroom cabinet, checked for any obvious leaks (none),fitted baton ready to reinstate.Leaving open for 24hrs to allow any moisture to evaporate,will reinstate with insulation.<\/p>

28\/11\/2025 12:32 (travis)<\/b>Attended and fitted insulation in open ceiling void, screwed plaster board back into position and taped around all edges.Applied first coat of filler ready for Decorator to sand and skim over\/paint.<\/p>

28\/11\/2025 12:32 (travis)<\/b>Attended and fitted insulation in open ceiling void, screwed plaster board back into position and taped around all edges.Applied first coat of filler ready for Decorator to sand and skim over\/paint.<\/p>

02\/12\/2025 10:50 (carly)<\/b>Confirmed with Client for Thursday 11th December.<\/p>

12\/12\/2025 14:14 (jack)<\/b>Done 190<\/p>

12\/12\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66337","activity_ticket_id":"61287","ticket_reference":"HDT62372","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17320 - Full redecoration ","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"28\/11\/25","activity_end":"2025-11-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75716","activity_notes":"Full redecoration ","activity_timesheet":"2","ticket_notes_combined":"

30\/11\/2025 10:02 (jack)<\/b>Done 720 original quote 90 extra for grouting works. Total 810.00<\/p>

30\/11\/2025 16:39 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66338","activity_ticket_id":"61288","ticket_reference":"HDT62373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Key Codes changes","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/25","activity_end":"2025-11-26 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75717","activity_notes":" Key Codes changes","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 09:31 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 09:32 (carly)<\/b>Please call Anthony on arrival.<\/p>

24\/11\/2025 13:58 (roy)<\/b>Changed codes for 2 x locks on street level.Restaurant the lock is knackered and anyone could open the door leading into the Restaurant. This is how m. thief got access.New lock has been ordered and may come in tomorrow but definitely Wednesday.They have a chain lock for inside so door secure<\/p>

25\/11\/2025 16:17 (carly)<\/b>Lock has now arrived.Roy will be attending Wednesday 26th November at 11am.<\/p>

26\/11\/2025 21:50 (roy)<\/b>Fit new combination lock<\/p>

27\/11\/2025 10:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66339","activity_ticket_id":"61289","ticket_reference":"HDT62374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Lighting issue.","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/25","activity_end":"2025-11-24 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75718","activity_notes":" Lighting issue.The faulty lamps like the yellow ball shape ones couldnt get the ball cover to be removed, is like stuck to it, will need help to remove them","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 10:05 (System)<\/b>Ticket Created<\/p>

25\/11\/2025 06:43 (alan)<\/b>Dismantle fittings and replace blowing lampsReplace faulty dimmer switches in main room<\/p>

26\/11\/2025 10:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66340","activity_ticket_id":"61290","ticket_reference":"HDT62375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating.","ticket_address_1":"Flat 3","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 3","cs_id":"1680","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1680","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/11\/25","activity_end":"2025-11-24 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75719","activity_notes":"No heating.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 11:22 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 11:23 (carly)<\/b>Please use keys if tenant is not home.<\/p>

25\/11\/2025 08:26 (michaelk)<\/b>Attended site to investigate reported heating issue. Investigated the problem and found that the 45amp isolator had burnt out. We collected a replacement from the suppliers and returned to fit and test. Whilst testing, we found two further faults with the room stat and timer. The timer was by-passed and the station was stuck closed. The tenant had heating and hot water, however both parts are required. 3hrs labour plus parts, total 170.90 ex vat.<\/p>

26\/11\/2025 06:34 (michaelk)<\/b>Attended site to replace the faulty thermostat and timer. Completed work, set and left in full working order. 2hrs labour plus parts, total 149.28 ex vat.<\/p>

26\/11\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66341","activity_ticket_id":"61291","ticket_reference":"HDT62376","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler not working.","ticket_address_1":"Flat 4","ticket_address_2":"126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_address_1":"Flat 4","cs_id":"766","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"26\/11\/25","activity_end":"2025-11-26 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75720","activity_notes":"Boiler not working.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 11:24 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 11:25 (carly)<\/b>Confirmed with Sue for 2pm Tuesday 25th November.Awaiting access details.<\/p>

25\/11\/2025 09:13 (carly)<\/b>Tenant home for access.<\/p>

25\/11\/2025 13:14 (carly)<\/b>Now please collect keys for access.<\/p>

26\/11\/2025 06:58 (michaelk)<\/b>Attended site to investigate reported heating failure. The probelm was investigated and traced to the boilers circulating pump, which we tried to manually operate. The boiler was drained and the pump head was removed to inspect the impellor and again attempted to turn, however the pump was completely seized. I have sourced a replacement head, and ordered, which we have expressed the delivery. 3hrs labour 155<\/p>

27\/11\/2025 05:50 (michaelk)<\/b>Attended site to replace the faulty pump head, previously indentified and ordered. Vented and Commissioned on completion, boosted for 1hr and left both on auto. 2hrs labour plus parts, total 477.64 ex vat.<\/p>

27\/11\/2025 11:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66342","activity_ticket_id":"61292","ticket_reference":"HDT62377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Communal spaces lights ","ticket_address_1":"52a Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52a Shaftesbury Avenue ","cs_id":"3195","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"3195","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/25","activity_end":"2025-11-24 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75721","activity_notes":"Communal spaces lights The lights are out in the communal spaces","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 11:27 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 11:28 (carly)<\/b>Alan is aware and will attend today.<\/p>

25\/11\/2025 06:49 (alan)<\/b>Called out to investigate lights in common parts not working. Tested though and found fault to be loose connection in lighting contactor ,repair and leave working<\/p>

26\/11\/2025 10:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66343","activity_ticket_id":"61293","ticket_reference":"HDT62378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - 1st Floor Office.","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"25\/11\/25","activity_end":"2025-11-25 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75722","activity_notes":"No hot water - 1st Floor Office.","activity_timesheet":"1","ticket_notes_combined":"

24\/11\/2025 13:23 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 06:25 (michaelk)<\/b>Attended site to check on reported hot water fault. The water temperature was confirmed working. Re-attended site in office hours and explained on usage. 1hr labour 55<\/p>

26\/11\/2025 10:26 (michael)<\/b>(Ticket Closed)<\/p>

26\/11\/2025 16:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66344","activity_ticket_id":"61294","ticket_reference":"HDT62379","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 1","ticket_address_2":"127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2402","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/26","activity_end":"2026-01-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75723","activity_notes":" Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 14:39 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:40 (carly)<\/b>Access requested Monday 12th January 11am.<\/p>

08\/01\/2026 13:06 (jane)<\/b>Confirmed for Monday 12th January 11am.Tenant home for access <\/p>

13\/01\/2026 08:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66345","activity_ticket_id":"61295","ticket_reference":"HDT62380","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 2","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"72","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/01\/26","activity_end":"2026-01-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75724","activity_notes":" Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 14:42 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:43 (carly)<\/b>Access requested Monday 12th January 1pm.<\/p>

09\/01\/2026 09:31 (jane)<\/b>Tenant home for access on Monday 12th January at 1pm <\/p>

13\/01\/2026 08:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66346","activity_ticket_id":"61296","ticket_reference":"HDT62381","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/26","activity_end":"2026-01-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75725","activity_notes":" Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 14:44 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:45 (carly)<\/b>Access requested Tuesday 13th January 9am.<\/p>

09\/01\/2026 09:16 (jane)<\/b>Tenant will be home for access on Tuesday 13th January at 9am <\/p>

14\/01\/2026 05:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/01\/2026 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66347","activity_ticket_id":"61297","ticket_reference":"HDT62382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No Power Supply.","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/11\/25","activity_end":"2025-11-24 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75726","activity_notes":"No Power Supply.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 14:52 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:52 (carly)<\/b>Alan is aware and attending now.<\/p>

25\/11\/2025 06:52 (alan)<\/b>Called out to investigate no power to flat Test thought and found main supply fuse to be blown Tested all circuits and no faults found Replaced supply fuse and left working <\/p>

26\/11\/2025 09:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66348","activity_ticket_id":"61298","ticket_reference":"HDT62383","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from boiler condenser pipe & Gas \/PAT Inspection","ticket_address_1":"Flat 4.1 ","ticket_address_2":"4a Rupert Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 4.1 ","cs_id":"2974","cs_address_2":"4a Rupert Court ","cs_town":"London ","cs_postcode":"W1D 6DY","ticket_client_site":"2974","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"28\/11\/25","activity_end":"2025-11-28 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75727","activity_notes":"Leak from boiler condenser pipe & Gas \/PAT Inspection","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 14:55 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:56 (carly)<\/b>Access requested Friday 28th November between 9-10am.<\/p>

24\/11\/2025 15:04 (carly)<\/b>Confirmed for Friday 28th November, tenant to provide access.<\/p>

01\/12\/2025 06:59 (michaelk)<\/b>Completed full compliance testing 185<\/p>

01\/12\/2025 07:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66349","activity_ticket_id":"61299","ticket_reference":"HDT62384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reported issues","ticket_address_1":"Flat 3","ticket_address_2":"13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 3","cs_id":"1498","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/25","activity_end":"2025-11-25 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75728","activity_notes":"Reported issuesThe oven does not seem to work Can the towel wormers temperature be adjusted.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 15:06 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 15:15 (carly)<\/b>Access requested Tuesday 25th November at 11am.<\/p>

24\/11\/2025 15:31 (carly)<\/b>Confirmed for Tuesday 25th November. Please use keys for access but knock first.<\/p>

25\/11\/2025 11:56 (roy)<\/b>New tenants??Oven works fine. Clock has to be set before it works. Have left manual onto of counter.Towel rails has thermostats in them and seem to be functioning ok.Can control settings by usthe plus or minus settings<\/p>

25\/11\/2025 11:56 (roy)<\/b>New tenants??Oven works fine. Clock has to be set before it works. Have left manual onto of counter.Towel rails has thermostats in them and seem to be functioning ok.Can control settings by usthe plus or minus settings<\/p>

26\/11\/2025 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66350","activity_ticket_id":"61069","ticket_reference":"HDT62154","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17198 - External bulkhead downlighter lighting at Front Entrance and Fire Exit Recess","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/25","activity_end":"2025-11-27 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75729","activity_notes":"External bulkhead downlighter lighting at Front Entrance and Fire Exit Recess","activity_timesheet":"2","ticket_notes_combined":"

05\/11\/2025 11:52 (carly)<\/b>Spoke to Alan, he will come back to us with a date as this will be out of hours.<\/p>

24\/11\/2025 10:13 (carly)<\/b>Spoke with Alan, he will come back to us with dates as this can not be done in normal working hours.<\/p>

27\/11\/2025 14:45 (roy)<\/b>With AlanLights<\/p>

28\/11\/2025 13:04 (roy)<\/b>With Alan and Mark<\/p>

28\/11\/2025 14:47 (alan)<\/b>Quoted works<\/p>

28\/11\/2025 14:47 (alan)<\/b>Quoted works <\/p>

30\/11\/2025 19:33 (michael)<\/b>(Ticket Closed)<\/p>

05\/12\/2025 13:28 (alan)<\/b>Install time clock on lights <\/p>","ticket_full_notes_text":"","ticket_created":"30\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66351","activity_ticket_id":"61300","ticket_reference":"HDT62385","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/26","activity_end":"2026-01-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75730","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":"2","ticket_notes_combined":"

24\/11\/2025 15:38 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 15:49 (carly)<\/b>Access requested Tuesday 13th January at 11am.<\/p>

09\/01\/2026 09:19 (jane)<\/b>Tenant home for access on Tuesday 13th January at 11am but please see their notes I can do 11 on Tuesday. Its important the engineer is punctual though. I can manage a one hour window but if they are delayed we will need to reschedule due to work commitments. If they could do 10 am that would be even better.<\/p>

14\/01\/2026 05:52 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/01\/2026 05:55 (michaelk)<\/b>Attended site at 10.15 to 11.15 to meet the tenant. Tenant wasnt home for us to complete, informed office. 1hr labour 55<\/p>

14\/01\/2026 10:52 (carly)<\/b>Access requested Monday 19th January 9am.<\/p>

14\/01\/2026 11:19 (carly)<\/b>Confirmed for Monday 19th January at 9am.Awaiting access details.<\/p>

15\/01\/2026 08:52 (jane)<\/b>Confirmed for Monday morning the 19th at 9 am - Tenant home for access <\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66352","activity_ticket_id":"61301","ticket_reference":"HDT62386","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/MDR\/17321 - Temporary Flooring works","ticket_address_1":"39 Drury Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"39 Drury Lane ","cs_id":"1817","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/25","activity_end":"2025-11-27 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75731","activity_notes":"Temporary Flooring works","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 09:33 (travis)<\/b>Removal of existing plywood boarding deemed a trip hazard,prepared subfloor and adhered corex sheet cut to size and at the same level as existing flooring.Sealed around edges with a light grey mastic, cleaned work area <\/p>

27\/11\/2025 08:35 (travis)<\/b>Flooring works and rubbish disposal.<\/p>

27\/11\/2025 10:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66353","activity_ticket_id":"61302","ticket_reference":"HDT62387","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Broken toilet seat - 1st Floor","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"25\/11\/25","activity_end":"2025-11-25 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75732","activity_notes":"Broken toilet seat - 1st Floor.Site contact - Lauren.","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2025 16:31 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66354","activity_ticket_id":"61303","ticket_reference":"HDT62388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water:","ticket_address_1":"Flat 1","ticket_address_2":"36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 1","cs_id":"2862","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2862","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/25","activity_end":"2025-11-25 10:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75733","activity_notes":"No heating or hot water:","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2025 08:02 (System)<\/b>Ticket Created<\/p>

25\/11\/2025 08:12 (roy)<\/b>Repressured boiler as showing zero bar.Left working OK after checksCould see no leaks anywhereMay need further checks<\/p>

26\/11\/2025 12:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66355","activity_ticket_id":"61304","ticket_reference":"HDT62389","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into flat bedroom.","ticket_address_1":"Flat 2","ticket_address_2":"Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"3045","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3045","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"25\/11\/25","activity_end":"2025-11-25 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75734","activity_notes":"Leak into flat bedroom.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2025 11:26 (System)<\/b>Ticket Created<\/p>

25\/11\/2025 14:55 (travis)<\/b>Refitted bath over flow with new silicone sealant, refitted front door architrave.<\/p>

26\/11\/2025 12:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66356","activity_ticket_id":"61305","ticket_reference":"HDT62390","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water.","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/25","activity_end":"2025-11-25 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75735","activity_notes":"No hot water.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2025 13:21 (System)<\/b>Ticket Created<\/p>

25\/11\/2025 13:23 (carly)<\/b>Keys for access.<\/p>

25\/11\/2025 15:35 (roy)<\/b>Reset thermostatAll working o<\/p>

26\/11\/2025 12:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66357","activity_ticket_id":"61306","ticket_reference":"HDT62391","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3rd Floor common parts toilet seat broken.","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"25\/11\/25","activity_end":"2025-11-25 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75736","activity_notes":"3rd Floor common parts toilet seat broken.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2025 13:26 (System)<\/b>Ticket Created<\/p>

25\/11\/2025 13:29 (carly)<\/b>Fob access on the main door.<\/p>

25\/11\/2025 15:14 (roy)<\/b>Refixed toilet seat<\/p>

26\/11\/2025 13:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66358","activity_ticket_id":"61307","ticket_reference":"HDT62392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light Bulbs to be changed.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/11\/25","activity_end":"2025-11-26 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75737","activity_notes":"Light Bulbs to be changed.","activity_timesheet":"2","ticket_notes_combined":"

25\/11\/2025 14:42 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 05:24 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

30\/11\/2025 19:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"25\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66359","activity_ticket_id":"61308","ticket_reference":"HDT62393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating not working","ticket_address_1":"Flat 2 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/25","activity_end":"2025-11-26 10:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75738","activity_notes":"Heating not working","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 11:04 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 11:05 (carly)<\/b>Roy is aware and will attend now.<\/p>

26\/11\/2025 21:49 (roy)<\/b>Repressured boiler.Change batteries in timer clock and set up<\/p>

27\/11\/2025 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Roy is aware and will attend now.<\/p>

26\/11\/2025 (roy)Repressured boiler.Change batteries in timer clock and set up<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66360","activity_ticket_id":"61309","ticket_reference":"HDT62394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test jet washer.","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/25","activity_end":"2025-12-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75739","activity_notes":"PAT test jet washer.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 11:55 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 12:06 (carly)<\/b>Please collect key from Lilian.<\/p>

02\/12\/2025 15:35 (jane)<\/b>Engineer returning on Thursday 4th Dec<\/p>

04\/12\/2025 07:22 (roy)<\/b>Pat test<\/p>

04\/12\/2025 08:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Please collect key from Lilian.<\/p>

02\/12\/2025 (jane)Engineer returning on Thursday 4th Dec<\/p>

04\/12\/2025 (roy)Pat test<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66361","activity_ticket_id":"61310","ticket_reference":"HDT62395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"PAT test jet washer.","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/25","activity_end":"2025-11-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75740","activity_notes":"PAT test jet washer.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 11:57 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 12:06 (carly)<\/b>Please collect key from Lilian.<\/p>

27\/11\/2025 11:32 (roy)<\/b>Pat test large jet wash<\/p>

27\/11\/2025 13:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Please collect key from Lilian.<\/p>

27\/11\/2025 (roy)Pat test large jet wash<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66362","activity_ticket_id":"60286","ticket_reference":"HDT61371","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_title":"Floor sockets are not working","ticket_address_1":"8th Floor, Becket House ","ticket_address_2":"36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_address_1":"8th Floor, Becket House ","cs_id":"2932","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/25","activity_end":"2025-11-28 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75741","activity_notes":"Floor sockets are not working","activity_timesheet":"2","ticket_notes_combined":"

05\/08\/2025 10:49 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 16:03 (roy)<\/b>Faulty floor sockets.Temp repair4 sockets in one box, two are working. Ran extension leads from here to feed computers.Another floor box with a double socket also not working.Has power to sockets though.Need 2 double sockets<\/p>

06\/08\/2025 11:33 (roy)<\/b>Returning Thursday at at 7am.Alan said I need to remove socket to get exact size as last one didn't fit<\/p>

07\/08\/2025 07:57 (roy)<\/b>Removed floorbox socket to take to WF and order<\/p>

08\/08\/2025 11:26 (jane)<\/b>3No x floor box sockets on order <\/p>

23\/09\/2025 10:19 (jane)<\/b>Re-attending on 26th September when on site carrying out the PAT testing <\/p>

30\/09\/2025 10:38 (jane)<\/b>Re-attending on Friday 3rd October <\/p>

03\/10\/2025 14:40 (jane)<\/b>Waiting on the client to confirm access <\/p>

04\/11\/2025 13:09 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2025 11:34 (carly)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2025 12:04 (carly)<\/b>Confirmed for Friday 28th November at 830am.<\/p>

28\/11\/2025 13:13 (roy)<\/b>With AlanChange sockets<\/p>

03\/12\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"05\/08\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66363","activity_ticket_id":"61311","ticket_reference":"HDT62396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light will not turn off.","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/25","activity_end":"2025-11-27 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75742","activity_notes":"Light will not turn off.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 12:29 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 12:40 (carly)<\/b>Roy is aware and will attend now.<\/p>

26\/11\/2025 12:57 (carly)<\/b>Her team is on site to provide access.<\/p>

26\/11\/2025 15:13 (carly)<\/b>Informed client engineer attended twice but was unable to gain access on both occasions. <\/p>

26\/11\/2025 15:46 (carly)<\/b>Main door entrance code 3650<\/p>

26\/11\/2025 21:55 (roy)<\/b>Unable to get 4 lights going above desk.Appears to have powerNeed Alan on this one<\/p>

27\/11\/2025 13:54 (carly)<\/b>Access requested Friday 28th November pm.<\/p>

28\/11\/2025 10:25 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:14 (carly)<\/b>Please go before 3pm.Codes: 3650 for entrance4702 Flat 9<\/p>

28\/11\/2025 14:07 (alan)<\/b>Investigate light over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase Try to reprogram lighting control module and found module to be faulty ordered replacement<\/p>

01\/12\/2025 14:17 (carly)<\/b>Alan now has all parts, access requested for this week.<\/p>

02\/12\/2025 12:32 (carly)<\/b>Access confirmed for Thursday 4th December at 9am.Awaiting access details.<\/p>

03\/12\/2025 11:08 (carly)<\/b>Follow up email sent requesting access details.<\/p>

03\/12\/2025 15:16 (jane)<\/b>Confirmed with keys for Thursday 4th December at 9am<\/p>

05\/12\/2025 13:21 (alan)<\/b>Return to site and replace lighting control module to lights over table in main room Test and leave working <\/p>

05\/12\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Roy is aware and will attend now.<\/p>

26\/11\/2025 (carly)Her team is on site to provide access.<\/p>

26\/11\/2025 (carly)Informed client engineer attended twice but was unable to gain access on both occasions. <\/p>

26\/11\/2025 (carly)Main door entrance code 3650<\/p>

26\/11\/2025 (roy)Unable to get 4 lights going above desk.Appears to have powerNeed Alan on this one<\/p>

27\/11\/2025 (carly)Access requested Friday 28th November pm.<\/p>

28\/11\/2025 (carly)Follow up email sent requesting access.<\/p>

28\/11\/2025 (carly)Please go before 3pm.Codes: 3650 for entrance4702 Flat 9<\/p>

28\/11\/2025 (alan)Investigate light over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase Try to reprogram lighting control module and found module to be faulty ordered replacement<\/p>

01\/12\/2025 (carly)Alan now has all parts, access requested for this week.<\/p>

02\/12\/2025 (carly)Access confirmed for Thursday 4th December at 9am.Awaiting access details.<\/p>

03\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

03\/12\/2025 (jane)Confirmed with keys for Thursday 4th December at 9am<\/p>

05\/12\/2025 (alan)Return to site and replace lighting control module to lights over table in main room Test and leave working <\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66364","activity_ticket_id":"61276","ticket_reference":"HDT62361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak in the restaurant Bancone ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/25","activity_end":"2025-12-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75743","activity_notes":"Leak in the restaurant Bancone 39 William IV Street restaurant Bancone has reported on the ground floor. Water is leaking from the ceiling. Could you please investigate this issue? They also have 1st floor area with a plant room, which they investigated and did not find obvious cause of the leak. We have checked flat 4, 7 and 8 and could not find obvious cause of the leak.Hence, please visit Bancone and their 1st floor area I suspect that there might be a reason of the issue. ","activity_timesheet":"2","ticket_notes_combined":"

20\/11\/2025 16:04 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 16:31 (jane)<\/b>Attending at 8am on Friday morning 21st November <\/p>

21\/11\/2025 09:23 (roy)<\/b>Investigated leak but not leaking at present.Flushed toilets above and checked plant room area.All looks ok<\/p>

21\/11\/2025 09:30 (roy)<\/b>Returned to gain access into roof space where leak was.4 inch soil pipe but absolutely no evidence of any leak.There is a boxed in which looks like metal vent pipes and could be rusty.Has the seals gone??NTR when it is leaking so we have .ore chance identifying where it came from.Can rule out leak coming from the flats.<\/p>

08\/12\/2025 09:35 (roy)<\/b>Leak into restaurant area.Checked plant room and toilets also checked false ceiling area.No leak found but made minor adjustments to ball valve which was a bit high<\/p>

09\/12\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"20\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66365","activity_ticket_id":"61312","ticket_reference":"HDT62397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hallway Floor Boards","ticket_address_1":"Flat 1","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"1566","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"28\/11\/25","activity_end":"2025-11-28 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75744","activity_notes":"Hallway Floor Boards","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 12:59 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 13:00 (carly)<\/b>Tenant has requested Friday 28th November at 9am.Awaiting access details.<\/p>

27\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access details.<\/p>

27\/11\/2025 15:08 (carly)<\/b>Confirmed for Friday 28th November, awaiting access details.<\/p>

28\/11\/2025 09:15 (travis)<\/b>Attended to survey hallway floor,found a previous leak has damaged the engineered flooring causing a damp issue in the apartment where the tenant has severe allergies,Recommend replacement of hallway flooring with new underlay and sterilisation of subfloor whilst lifted.Quote for works will be sent via email.<\/p>

28\/11\/2025 13:45 (travis)<\/b>Awaiting quote acceptance.<\/p>

30\/11\/2025 17:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Tenant has requested Friday 28th November at 9am.Awaiting access details.<\/p>

27\/11\/2025 (carly)Follow up email sent requesting access details.<\/p>

27\/11\/2025 (carly)Confirmed for Friday 28th November, awaiting access details.<\/p>

28\/11\/2025 (travis)Attended to survey hallway floor,found a previous leak has damaged the engineered flooring causing a damp issue in the apartment where the tenant has severe allergies,Recommend replacement of hallway flooring with new underlay and sterilisation of subfloor whilst lifted.Quote for works will be sent via email.<\/p>

28\/11\/2025 (travis)Awaiting quote acceptance.<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66366","activity_ticket_id":"61313","ticket_reference":"HDT62398","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Blocked sink.","ticket_address_1":"Clareville House ","ticket_address_2":"26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Clareville House ","cs_id":"3011","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/25","activity_end":"2025-11-26 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75745","activity_notes":"Blocked sink.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 14:04 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 14:05 (carly)<\/b>Please speak to Lauren on arrival.<\/p>

26\/11\/2025 21:51 (roy)<\/b>Unblock hand basin<\/p>

27\/11\/2025 10:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Please speak to Lauren on arrival.<\/p>

26\/11\/2025 (roy)Unblock hand basin<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66367","activity_ticket_id":"61314","ticket_reference":"HDT62399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door not shutting properly","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"26\/11\/25","activity_end":"2025-11-26 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75746","activity_notes":"Front door not shutting properly.Investigate and adjust the door lock mechanism.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 14:07 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 16:57 (roy)<\/b>Needs a new floor door closure.Twenty Twenty to attendDoor closing too fast and bouncing out of keeper.Slowed door down but everything so rusty and barely able to adjust screws<\/p>

05\/12\/2025 09:43 (carly)<\/b>Twenty\/twenty have requested to attend Tuesday 9th December pm.Awaiting client response.<\/p>

05\/12\/2025 10:46 (carly)<\/b>Confirmed by client for Tuesday 9th December. Brian is aware.<\/p>

10\/12\/2025 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (roy)Needs a new floor door closure.Twenty Twenty to attendDoor closing too fast and bouncing out of keeper.Slowed door down but everything so rusty and barely able to adjust screws<\/p>

05\/12\/2025 (carly)Twenty\/twenty have requested to attend Tuesday 9th December pm.Awaiting client response.<\/p>

05\/12\/2025 (carly)Confirmed by client for Tuesday 9th December. Brian is aware.<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66368","activity_ticket_id":"61315","ticket_reference":"HDT62400","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":" The step norsing at the entrance","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"27\/11\/25","activity_end":"2025-11-27 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75747","activity_notes":" The step norsing at the entrance.1. The concrete base is cracked, and the nails holding the nosing appear to be broken.2. We would like to place an Antislip flooring sheet into the gaps.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 14:34 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 16:06 (carly)<\/b>Confirmed for Thursday 27th November.<\/p>

27\/11\/2025 12:38 (travis)<\/b>Attended and liased with manager of above restaurant for a quote to replace X2 step nosings,Quote,One man 2hrs,60 materials.Hope this helps.<\/p>

03\/12\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Confirmed for Thursday 27th November.<\/p>

27\/11\/2025 (travis)Attended and liased with manager of above restaurant for a quote to replace X2 step nosings,Quote,One man 2hrs,60 materials.Hope this helps.<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66369","activity_ticket_id":"61316","ticket_reference":"HDT62401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17319 - Repair or replacement of microwave ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/12\/25","activity_end":"2025-12-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75748","activity_notes":"Repair or replacement of microwave ","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2025 16:28 (carly)<\/b>Repair Aid have been instructed to proceed.<\/p>

02\/12\/2025 11:31 (carly)<\/b>Repair Aid have requested Wednesday 10th December between 10-2pm.Awaiting client confirmation.<\/p>

02\/12\/2025 12:45 (carly)<\/b>Client confirmed, just awaiting access details.<\/p>

09\/12\/2025 11:57 (carly)<\/b>Follow up email sent requesting access details.<\/p>

09\/12\/2025 12:12 (carly)<\/b>Tenant will be home until 11:45, otherwise the building manager will provide access at reception.<\/p>

10\/12\/2025 15:41 (roy)<\/b>With Repair Aid<\/p>

10\/12\/2025 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Repair Aid have been instructed to proceed.<\/p>

02\/12\/2025 (carly)Repair Aid have requested Wednesday 10th December between 10-2pm.Awaiting client confirmation.<\/p>

02\/12\/2025 (carly)Client confirmed, just awaiting access details.<\/p>

09\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

09\/12\/2025 (carly)Tenant will be home until 11:45, otherwise the building manager will provide access at reception.<\/p>

10\/12\/2025 (roy)With Repair Aid<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66370","activity_ticket_id":"61317","ticket_reference":"HDT62402","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Repair of the metal strip on the wall which has come away from the wall. ","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/25","activity_end":"2025-11-28 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75749","activity_notes":"Repair of the metal strip on the wall which has come away from the wall. Through first door on left in service area","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 15:15 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 17:00 (roy)<\/b>Glued and screwed corner edge<\/p>

30\/11\/2025 20:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (roy)Glued and screwed corner edge<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66371","activity_ticket_id":"61318","ticket_reference":"HDT62403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Make good the electric cupboard structure and door holes with intumescent materials to prevent the spread of fire. ","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/25","activity_end":"2025-12-04 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75750","activity_notes":"Make good the electric cupboard structure and door holes with intumescent materials to prevent the spread of fire.Fire proofing in the ground floor electric cupboard has been damaged. There are also holes on the outside of the door where cables are run. ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 16:18 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 08:54 (carly)<\/b>Confirmed for Thursday 4th December.<\/p>

04\/12\/2025 14:55 (travis)<\/b>Attended and cut fire proof cement board to cover ceiling void in electrical intake cupboard,sealed around edges with fire proof filler,Filled gaps around wires exiting through frame to prevent smoke travel.<\/p>

04\/12\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Confirmed for Thursday 4th December.<\/p>

04\/12\/2025 (travis)Attended and cut fire proof cement board to cover ceiling void in electrical intake cupboard,sealed around edges with fire proof filler,Filled gaps around wires exiting through frame to prevent smoke travel.<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66372","activity_ticket_id":"61319","ticket_reference":"HDT62404","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Display 'No Unauthorised Access' signage to the roof hatch. ","ticket_address_1":"90-98 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_address_1":"90-98 Shaftesbury Avenue ","cs_id":"3074","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EA","ticket_client_site":"3074","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/25","activity_end":"2025-12-04 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75751","activity_notes":"Display 'No Unauthorised Access' signage to the roof hatch. 'No Unauthorised Access' signage was not displayed at the roof access points.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 16:21 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 08:53 (carly)<\/b>Confirmed for Thursday 4th December.<\/p>

04\/12\/2025 07:27 (roy)<\/b>Signs fitted.Got signs from Charley at OCS<\/p>

04\/12\/2025 08:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Confirmed for Thursday 4th December.<\/p>

04\/12\/2025 (roy)Signs fitted.Got signs from Charley at OCS<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66373","activity_ticket_id":"61320","ticket_reference":"HDT62405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Problem with radiator.","ticket_address_1":"Flat 3","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"27\/11\/25","activity_end":"2025-11-27 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75752","activity_notes":"Problem with radiator.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2025 09:19 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 09:24 (carly)<\/b>Please use keys for access if tenant is not home.<\/p>

28\/11\/2025 07:48 (michaelk)<\/b>Attended site to investigate reported heating issues. The radiators in the bedroom were tested for correct operation and were left operational. The boiler output was checked and was increased from 10kw to 20kw. The radiators were then inspected and left in full working order. 2hrs labour 105<\/p>

30\/11\/2025 19:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Please use keys for access if tenant is not home.<\/p>

28\/11\/2025 (michaelk)Attended site to investigate reported heating issues. The radiators in the bedroom were tested for correct operation and were left operational. The boiler output was checked and was increased from 10kw to 20kw. The radiators were then inspected and left in full working order. 2hrs labour 105<\/p>","ticket_created":"27\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66374","activity_ticket_id":"61202","ticket_reference":"HDT62287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Unit lock issue ","ticket_address_1":"10 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_address_1":"10 Gerrard Street ","cs_id":"3197","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/25","activity_end":"2025-12-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75753","activity_notes":"Unit lock issue Could you assist us with 10 Gerrard Street - the unit has been forfeited, and the original lock has been removed and 2 bolt and padlocks have been placed on the outside of door however the bottom lock is very hard to bolt in as we have to bash it with a hammer. Could this be fixed please and could we also have an additonal lock put on the allowing us to lock it from the inside (key or turn lock)Could this be done Wednesday if possible pleaseKeys from security for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/11\/2025 16:40 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:43 (jane)<\/b>Advised client we will attend mid morning on Wednesday 12th November <\/p>

11\/11\/2025 16:50 (jane)<\/b>Client has requested that we attend on 12noon on Wednesday 12th November <\/p>

12\/11\/2025 15:54 (iain)<\/b>Eased and adjusted bolts. Unable to source new cylinder. Information passed to office.<\/p>

12\/11\/2025 16:54 (jane)<\/b>Arranging for Court Security to attend <\/p>

27\/11\/2025 09:54 (carly)<\/b>Court security -Would like to remove the lock from the door so will need another visit unfortunately! It looks to be an imported door\/lock so not available on the UK market, we need to remove it to measure it up for something close. Will be a big job to factor in a new lock into this door. They would like to attend on Tuesday 2nd December at midday.<\/p>

27\/11\/2025 10:08 (carly)<\/b>Confirmed with client for Tuesday 2nd December.Newport security to release keys.<\/p>

02\/12\/2025 21:44 (roy)<\/b>Attended site and waited for an hour for Courts SecurityThey removed the lock and now we have to wait for them to order a new one<\/p>

03\/12\/2025 09:42 (jane)<\/b>Attended site and waited for an hour for Courts Security They removed the lock and have ordered a new lock - Email Sent<\/b><\/p>

04\/12\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"11\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66375","activity_ticket_id":"61311","ticket_reference":"HDT62396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light will not turn off.","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/25","activity_end":"2025-12-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75754","activity_notes":"Light will not turn off.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 12:29 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 12:40 (carly)<\/b>Roy is aware and will attend now.<\/p>

26\/11\/2025 12:57 (carly)<\/b>Her team is on site to provide access.<\/p>

26\/11\/2025 15:13 (carly)<\/b>Informed client engineer attended twice but was unable to gain access on both occasions. <\/p>

26\/11\/2025 15:46 (carly)<\/b>Main door entrance code 3650<\/p>

26\/11\/2025 21:55 (roy)<\/b>Unable to get 4 lights going above desk.Appears to have powerNeed Alan on this one<\/p>

27\/11\/2025 13:54 (carly)<\/b>Access requested Friday 28th November pm.<\/p>

28\/11\/2025 10:25 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:14 (carly)<\/b>Please go before 3pm.Codes: 3650 for entrance4702 Flat 9<\/p>

28\/11\/2025 14:07 (alan)<\/b>Investigate light over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase Try to reprogram lighting control module and found module to be faulty ordered replacement<\/p>

01\/12\/2025 14:17 (carly)<\/b>Alan now has all parts, access requested for this week.<\/p>

02\/12\/2025 12:32 (carly)<\/b>Access confirmed for Thursday 4th December at 9am.Awaiting access details.<\/p>

03\/12\/2025 11:08 (carly)<\/b>Follow up email sent requesting access details.<\/p>

03\/12\/2025 15:16 (jane)<\/b>Confirmed with keys for Thursday 4th December at 9am<\/p>

05\/12\/2025 13:21 (alan)<\/b>Return to site and replace lighting control module to lights over table in main room Test and leave working <\/p>

05\/12\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Roy is aware and will attend now.<\/p>

26\/11\/2025 (carly)Her team is on site to provide access.<\/p>

26\/11\/2025 (carly)Informed client engineer attended twice but was unable to gain access on both occasions. <\/p>

26\/11\/2025 (carly)Main door entrance code 3650<\/p>

26\/11\/2025 (roy)Unable to get 4 lights going above desk.Appears to have powerNeed Alan on this one<\/p>

27\/11\/2025 (carly)Access requested Friday 28th November pm.<\/p>

28\/11\/2025 (carly)Follow up email sent requesting access.<\/p>

28\/11\/2025 (carly)Please go before 3pm.Codes: 3650 for entrance4702 Flat 9<\/p>

28\/11\/2025 (alan)Investigate light over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase Try to reprogram lighting control module and found module to be faulty ordered replacement<\/p>

01\/12\/2025 (carly)Alan now has all parts, access requested for this week.<\/p>

02\/12\/2025 (carly)Access confirmed for Thursday 4th December at 9am.Awaiting access details.<\/p>

03\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

03\/12\/2025 (jane)Confirmed with keys for Thursday 4th December at 9am<\/p>

05\/12\/2025 (alan)Return to site and replace lighting control module to lights over table in main room Test and leave working <\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66376","activity_ticket_id":"61321","ticket_reference":"HDT62406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Dishwasher issue & to reinstate integrated door handle","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"05\/01\/26","activity_end":"2026-01-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75755","activity_notes":" Dishwasher issue & to reinstate integrated door handle.To repair the dishwasher door handle and the dishwasher is beeping but not running.","activity_timesheet":null,"ticket_notes_combined":"

27\/11\/2025 13:12 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 13:13 (carly)<\/b>Repair Aid have been informed, awaiting date when they can attend.<\/p>

27\/11\/2025 15:04 (carly)<\/b>Repair Aid have requested Tuesday 2nd December 10-2pm.<\/p>

28\/11\/2025 09:46 (carly)<\/b>Client has requested a date after the 17th December. We have suggested the 18th, awaiting confirmation.<\/p>

28\/11\/2025 13:01 (carly)<\/b>Repair Aid will attend on Thursday 18th December between 10-2pm.Awaiting access confirmation from tenant.<\/p>

09\/12\/2025 12:19 (carly)<\/b>Follow up email sent requesting access details.<\/p>

09\/12\/2025 14:00 (jane)<\/b>Client wants a date in January 2026, requested a date from Repair Aid <\/p>

10\/12\/2025 09:04 (jane)<\/b>Requested access for 05\/01\/2026, between 10am and 2pm<\/p>

15\/12\/2025 09:28 (carly)<\/b>Confirmed for Monday 5th January, awaiting access confirmation.Repair Aid aware.<\/p>

05\/01\/2026 13:52 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2026 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Repair Aid have been informed, awaiting date when they can attend.<\/p>

27\/11\/2025 (carly)Repair Aid have requested Tuesday 2nd December 10-2pm.<\/p>

28\/11\/2025 (carly)Client has requested a date after the 17th December. We have suggested the 18th, awaiting confirmation.<\/p>

28\/11\/2025 (carly)Repair Aid will attend on Thursday 18th December between 10-2pm.Awaiting access confirmation from tenant.<\/p>

09\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

09\/12\/2025 (jane)Client wants a date in January 2026, requested a date from Repair Aid <\/p>

10\/12\/2025 (jane)Requested access for 05\/01\/2026, between 10am and 2pm<\/p>

15\/12\/2025 (carly)Confirmed for Monday 5th January, awaiting access confirmation.Repair Aid aware.<\/p>

05\/01\/2026 (roy)With Repair Aid<\/p>","ticket_created":"27\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66377","activity_ticket_id":"61322","ticket_reference":"HDT62407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Pressure with the bathroom tap","ticket_address_1":"Flat 4 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 4 Goodwins House","cs_id":"1146","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"27\/11\/25","activity_end":"2025-11-27 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75756","activity_notes":"Pressure with the bathroom tap.To look at the bathroom tap as the pressure of water is extremely slow.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2025 13:22 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 13:23 (carly)<\/b>Roy is aware, just awaiting access details.<\/p>

27\/11\/2025 14:46 (roy)<\/b>Removed filter and cleanedAll ok<\/p>

30\/11\/2025 20:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Roy is aware, just awaiting access details.<\/p>

27\/11\/2025 (roy)Removed filter and cleanedAll ok<\/p>","ticket_created":"27\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66378","activity_ticket_id":"61315","ticket_reference":"HDT62400","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":" The step norsing at the entrance","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Gone To Quote","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/12\/25","activity_end":"2025-12-06 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75757","activity_notes":" The step norsing at the entrance.1. The concrete base is cracked, and the nails holding the nosing appear to be broken.2. We would like to place an Antislip flooring sheet into the gaps.","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2025 14:34 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 16:06 (carly)<\/b>Confirmed for Thursday 27th November.<\/p>

27\/11\/2025 12:38 (travis)<\/b>Attended and liased with manager of above restaurant for a quote to replace X2 step nosings,Quote,One man 2hrs,60 materials.Hope this helps.<\/p>

03\/12\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Confirmed for Thursday 27th November.<\/p>

27\/11\/2025 (travis)Attended and liased with manager of above restaurant for a quote to replace X2 step nosings,Quote,One man 2hrs,60 materials.Hope this helps.<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66379","activity_ticket_id":"61323","ticket_reference":"HDT62408","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To carry out PAT test.","ticket_address_1":"7-8 Fredericks Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"7-8 Fredericks Place ","cs_id":"3037","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3037","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/11\/25","activity_end":"2025-11-28 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75758","activity_notes":"To carry out PAT test.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2025 14:08 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 14:08 (carly)<\/b>Its reception, security office, BM office and engineer office please. There may be a couple of other landlord appliances however I know itll be less than 100 items.<\/p>

28\/11\/2025 13:21 (roy)<\/b>Carry out pat test to7-8 Frederick Place Reception and KitchenBecket Hse, Reception, Sophie office and engineers office<\/p>

30\/11\/2025 20:00 (michael)<\/b>(Ticket Closed)<\/p>

30\/11\/2025 20:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Its reception, security office, BM office and engineer office please. There may be a couple of other landlord appliances however I know itll be less than 100 items.<\/p>

28\/11\/2025 (roy)Carry out pat test to7-8 Frederick Place Reception and KitchenBecket Hse, Reception, Sophie office and engineers office<\/p>","ticket_created":"27\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66380","activity_ticket_id":"61324","ticket_reference":"HDT62409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Light Issues.","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/25","activity_end":"2025-12-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75759","activity_notes":" Light Issues.the light bulb in the kitchen (picture attached for reference) has been replaced several times, but it still goes off within a couple of weeks. There may be an underlying issue beyond just the bulb. ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2025 13:03 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 13:06 (carly)<\/b>Tenant will be home for access on Monday 1st December.<\/p>

03\/12\/2025 13:47 (alan)<\/b>Look at lights under kitchen cabinets not working correctly The light fittings are old halogen lights with retrofit LED lamps as the halogen lamps are now obsoleteThe retrofit LED lamps are not 100% compatible with the fittings, causing the lamp to burn out very quicklyQuote follow to replace fittings<\/p>

03\/12\/2025 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

28\/11\/2025 (carly)Tenant will be home for access on Monday 1st December.<\/p>

03\/12\/2025 (alan)Look at lights under kitchen cabinets not working correctly The light fittings are old halogen lights with retrofit LED lamps as the halogen lamps are now obsoleteThe retrofit LED lamps are not 100% compatible with the fittings, causing the lamp to burn out very quicklyQuote follow to replace fittings<\/p>","ticket_created":"28\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66381","activity_ticket_id":"61321","ticket_reference":"HDT62406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Dishwasher issue & to reinstate integrated door handle","ticket_address_1":"Flat 1b","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 1b","cs_id":"546","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/01\/26","activity_end":"2026-01-05 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75760","activity_notes":" Dishwasher issue & to reinstate integrated door handle.To repair the dishwasher door handle and the dishwasher is beeping but not running.","activity_timesheet":"2","ticket_notes_combined":"

27\/11\/2025 13:12 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 13:13 (carly)<\/b>Repair Aid have been informed, awaiting date when they can attend.<\/p>

27\/11\/2025 15:04 (carly)<\/b>Repair Aid have requested Tuesday 2nd December 10-2pm.<\/p>

28\/11\/2025 09:46 (carly)<\/b>Client has requested a date after the 17th December. We have suggested the 18th, awaiting confirmation.<\/p>

28\/11\/2025 13:01 (carly)<\/b>Repair Aid will attend on Thursday 18th December between 10-2pm.Awaiting access confirmation from tenant.<\/p>

09\/12\/2025 12:19 (carly)<\/b>Follow up email sent requesting access details.<\/p>

09\/12\/2025 14:00 (jane)<\/b>Client wants a date in January 2026, requested a date from Repair Aid <\/p>

10\/12\/2025 09:04 (jane)<\/b>Requested access for 05\/01\/2026, between 10am and 2pm<\/p>

15\/12\/2025 09:28 (carly)<\/b>Confirmed for Monday 5th January, awaiting access confirmation.Repair Aid aware.<\/p>

05\/01\/2026 13:52 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2026 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Repair Aid have been informed, awaiting date when they can attend.<\/p>

27\/11\/2025 (carly)Repair Aid have requested Tuesday 2nd December 10-2pm.<\/p>

28\/11\/2025 (carly)Client has requested a date after the 17th December. We have suggested the 18th, awaiting confirmation.<\/p>

28\/11\/2025 (carly)Repair Aid will attend on Thursday 18th December between 10-2pm.Awaiting access confirmation from tenant.<\/p>

09\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

09\/12\/2025 (jane)Client wants a date in January 2026, requested a date from Repair Aid <\/p>

10\/12\/2025 (jane)Requested access for 05\/01\/2026, between 10am and 2pm<\/p>

15\/12\/2025 (carly)Confirmed for Monday 5th January, awaiting access confirmation.Repair Aid aware.<\/p>

05\/01\/2026 (roy)With Repair Aid<\/p>","ticket_created":"27\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66382","activity_ticket_id":"61325","ticket_reference":"HDT62410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional Works","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"01\/12\/25","activity_end":"2025-12-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75761","activity_notes":"Additional Works-the washing machine, which spins only at the highest setting, regardless of whats selected for spin rate.-a plug socket in the kitchen that has just stopped working. -The second bathroom requires sealant around the shower. ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2025 14:49 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 15:02 (carly)<\/b>Alan is aware and will let me know when he can attend.<\/p>

01\/12\/2025 10:55 (carly)<\/b>Repair Aid have requested Thursday 4th December between 10-2pm. Awaiting confirmation from client.<\/p>

01\/12\/2025 10:56 (carly)<\/b>Confirmed for Repair Aid to attend, tenant to provide access.Repair Aid informed.<\/p>

01\/12\/2025 13:58 (alan)<\/b>Replace broken socket in kitchen <\/p>

01\/12\/2025 14:36 (travis)<\/b>Cut out all old silicone sealant around shower base and glass, cleaned area and applied new silicone in matching colours to prepared areas.<\/p>

05\/12\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

28\/11\/2025 (carly)Alan is aware and will let me know when he can attend.<\/p>

01\/12\/2025 (carly)Repair Aid have requested Thursday 4th December between 10-2pm. Awaiting confirmation from client.<\/p>

01\/12\/2025 (carly)Confirmed for Repair Aid to attend, tenant to provide access.Repair Aid informed.<\/p>

01\/12\/2025 (alan)Replace broken socket in kitchen <\/p>

01\/12\/2025 (travis)Cut out all old silicone sealant around shower base and glass, cleaned area and applied new silicone in matching colours to prepared areas.<\/p>","ticket_created":"28\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66383","activity_ticket_id":"61325","ticket_reference":"HDT62410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional Works","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/25","activity_end":"2025-12-01 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75762","activity_notes":"Additional Works-the washing machine, which spins only at the highest setting, regardless of whats selected for spin rate.-a plug socket in the kitchen that has just stopped working. -The second bathroom requires sealant around the shower. ","activity_timesheet":"2","ticket_notes_combined":"

28\/11\/2025 14:49 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 15:02 (carly)<\/b>Alan is aware and will let me know when he can attend.<\/p>

01\/12\/2025 10:55 (carly)<\/b>Repair Aid have requested Thursday 4th December between 10-2pm. Awaiting confirmation from client.<\/p>

01\/12\/2025 10:56 (carly)<\/b>Confirmed for Repair Aid to attend, tenant to provide access.Repair Aid informed.<\/p>

01\/12\/2025 13:58 (alan)<\/b>Replace broken socket in kitchen <\/p>

01\/12\/2025 14:36 (travis)<\/b>Cut out all old silicone sealant around shower base and glass, cleaned area and applied new silicone in matching colours to prepared areas.<\/p>

05\/12\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

28\/11\/2025 (carly)Alan is aware and will let me know when he can attend.<\/p>

01\/12\/2025 (carly)Repair Aid have requested Thursday 4th December between 10-2pm. Awaiting confirmation from client.<\/p>

01\/12\/2025 (carly)Confirmed for Repair Aid to attend, tenant to provide access.Repair Aid informed.<\/p>

01\/12\/2025 (alan)Replace broken socket in kitchen <\/p>

01\/12\/2025 (travis)Cut out all old silicone sealant around shower base and glass, cleaned area and applied new silicone in matching colours to prepared areas.<\/p>","ticket_created":"28\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66384","activity_ticket_id":"61325","ticket_reference":"HDT62410","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Additional Works","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"04\/12\/25","activity_end":"2025-12-04 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75763","activity_notes":"Additional Works-the washing machine, which spins only at the highest setting, regardless of whats selected for spin rate.-a plug socket in the kitchen that has just stopped working. -The second bathroom requires sealant around the shower. ","activity_timesheet":null,"ticket_notes_combined":"

28\/11\/2025 14:49 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 15:02 (carly)<\/b>Alan is aware and will let me know when he can attend.<\/p>

01\/12\/2025 10:55 (carly)<\/b>Repair Aid have requested Thursday 4th December between 10-2pm. Awaiting confirmation from client.<\/p>

01\/12\/2025 10:56 (carly)<\/b>Confirmed for Repair Aid to attend, tenant to provide access.Repair Aid informed.<\/p>

01\/12\/2025 13:58 (alan)<\/b>Replace broken socket in kitchen <\/p>

01\/12\/2025 14:36 (travis)<\/b>Cut out all old silicone sealant around shower base and glass, cleaned area and applied new silicone in matching colours to prepared areas.<\/p>

05\/12\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

28\/11\/2025 (carly)Alan is aware and will let me know when he can attend.<\/p>

01\/12\/2025 (carly)Repair Aid have requested Thursday 4th December between 10-2pm. Awaiting confirmation from client.<\/p>

01\/12\/2025 (carly)Confirmed for Repair Aid to attend, tenant to provide access.Repair Aid informed.<\/p>

01\/12\/2025 (alan)Replace broken socket in kitchen <\/p>

01\/12\/2025 (travis)Cut out all old silicone sealant around shower base and glass, cleaned area and applied new silicone in matching colours to prepared areas.<\/p>","ticket_created":"28\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66385","activity_ticket_id":"61285","ticket_reference":"HDT62370","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17316 - Plasterboard repairs ","ticket_address_1":"Flat 12","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 12","cs_id":"2537","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2537","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/12\/25","activity_end":"2025-12-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75764","activity_notes":"Redecorate newly installed plasterboard area.","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 14:13 (travis)<\/b>Attended and cut out ceiling above bathroom cabinet, checked for any obvious leaks (none),fitted baton ready to reinstate.Leaving open for 24hrs to allow any moisture to evaporate,will reinstate with insulation.<\/p>

28\/11\/2025 12:32 (travis)<\/b>Attended and fitted insulation in open ceiling void, screwed plaster board back into position and taped around all edges.Applied first coat of filler ready for Decorator to sand and skim over\/paint.<\/p>

28\/11\/2025 12:32 (travis)<\/b>Attended and fitted insulation in open ceiling void, screwed plaster board back into position and taped around all edges.Applied first coat of filler ready for Decorator to sand and skim over\/paint.<\/p>

02\/12\/2025 10:50 (carly)<\/b>Confirmed with Client for Thursday 11th December.<\/p>

12\/12\/2025 14:14 (jack)<\/b>Done 190<\/p>

12\/12\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66386","activity_ticket_id":"61326","ticket_reference":"HDT62411","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Flat 2 boiler in fault -loss of pressure\/\/ leak","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1578","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1578","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/25","activity_end":"2025-12-10 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75765","activity_notes":" Flat 2 boiler in fault -loss of pressure\/\/ leak","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 09:44 (System)<\/b>Ticket Created<\/p>

01\/12\/2025 09:45 (carly)<\/b>Please access with keys.<\/p>

02\/12\/2025 05:11 (michaelk)<\/b>Attended site to investigate reported low pressure issue. We found evidence of two water leaks. One leak was tightened, however the second leak requires parts. These parts have been ordered. The boiler was left running. 2hrs labour 105<\/p>

08\/12\/2025 14:38 (carly)<\/b>Mike K now has relevant parts,Access requested Wednesday 10th December at 11am.<\/p>

09\/12\/2025 10:02 (carly)<\/b>Confirmed for Wednesday 10th December at 11am, please use keys for access. Guest due to check in at 3pm.<\/p>

11\/12\/2025 09:52 (michaelk)<\/b>Attended site to replace the leaking diverter valve. We had to drain down numerous times to eventually replace all of the o-rings and fibre washers to the complete water section. Left in full working order 4hrs labour plus parts, total 262 ex vat.<\/p>

11\/12\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Please access with keys.<\/p>

02\/12\/2025 (michaelk)Attended site to investigate reported low pressure issue. We found evidence of two water leaks. One leak was tightened, however the second leak requires parts. These parts have been ordered. The boiler was left running. 2hrs labour 105<\/p>

08\/12\/2025 (carly)Mike K now has relevant parts,Access requested Wednesday 10th December at 11am.<\/p>

09\/12\/2025 (carly)Confirmed for Wednesday 10th December at 11am, please use keys for access. Guest due to check in at 3pm.<\/p>

11\/12\/2025 (michaelk)Attended site to replace the leaking diverter valve. We had to drain down numerous times to eventually replace all of the o-rings and fibre washers to the complete water section. Left in full working order 4hrs labour plus parts, total 262 ex vat.<\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66387","activity_ticket_id":"61327","ticket_reference":"HDT62412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/MDR\/17322 - Replacement electric heaters","ticket_address_1":"Flat 3.1","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 3.1","cs_id":"2511","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2511","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"01\/12\/25","activity_end":"2025-12-01 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75766","activity_notes":"Replacement electric heaters","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 09:49 (carly)<\/b>Alan is aware and will attend today.<\/p>

01\/12\/2025 13:57 (alan)<\/b>Quoted works <\/p>

01\/12\/2025 15:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Alan is aware and will attend today.<\/p>

01\/12\/2025 (alan)Quoted works <\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66388","activity_ticket_id":"61328","ticket_reference":"HDT62413","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Gents bathroom, urinals leak. ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/25","activity_end":"2025-12-01 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75767","activity_notes":"Gents bathroom, urinals leak. ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 11:17 (System)<\/b>Ticket Created<\/p>

01\/12\/2025 11:18 (carly)<\/b>Roy is aware and will attend now.<\/p>

01\/12\/2025 16:04 (roy)<\/b>Blocked urinals.Cleared and tested ok.But manager showed me a video and the urinals was high but not overflowing.Can't get to the trap, urinal may need to come off the wall but two men required but only if it leaks again.Did not leak while on site even though it flushed many times<\/p>

01\/12\/2025 16:27 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Roy is aware and will attend now.<\/p>

01\/12\/2025 (roy)Blocked urinals.Cleared and tested ok.But manager showed me a video and the urinals was high but not overflowing.Can't get to the trap, urinal may need to come off the wall but two men required but only if it leaks again.Did not leak while on site even though it flushed many times<\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66389","activity_ticket_id":"61329","ticket_reference":"HDT62414","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Boiler pressure goes to zero every other day","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/25","activity_end":"2025-12-05 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75768","activity_notes":" Boiler pressure goes to zero every other day","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 11:33 (System)<\/b>Ticket Created<\/p>

01\/12\/2025 11:34 (carly)<\/b>Please call Adriana for access.<\/p>

03\/12\/2025 05:40 (michaelk)<\/b>Attended site to investigate reported pressure problems. Inspected the boiler and found that the expansion vessel was flooded. A replacement has been ordered and once delivered we will return to fit. Fitting date will be Wednesday the 3rd Dec. 2hrs labour 105<\/p>

05\/12\/2025 06:50 (michaelk)<\/b>Collected expansion vessel and attended site to replace. Tested the boiler on completion and left in full working order. 3hrs labour plus parts, total 287.80 ex vat.<\/p>

05\/12\/2025 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Please call Adriana for access.<\/p>

03\/12\/2025 (michaelk)Attended site to investigate reported pressure problems. Inspected the boiler and found that the expansion vessel was flooded. A replacement has been ordered and once delivered we will return to fit. Fitting date will be Wednesday the 3rd Dec. 2hrs labour 105<\/p>

05\/12\/2025 (michaelk)Collected expansion vessel and attended site to replace. Tested the boiler on completion and left in full working order. 3hrs labour plus parts, total 287.80 ex vat.<\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66390","activity_ticket_id":"61330","ticket_reference":"HDT62415","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Peep hole & bathroom windows","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/12\/25","activity_end":"2025-12-05 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75769","activity_notes":" Peep hole & bathroom windows.Install aa peep hole to the doorTo secure or replace bathroom windows & reinstate draft excluder.","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 12:51 (System)<\/b>Ticket Created<\/p>

01\/12\/2025 12:53 (carly)<\/b>Access requested Friday 5th December at 8:30am.<\/p>

01\/12\/2025 12:59 (carly)<\/b>Confirmed for Friday 5th December at 830am, tenant to provide access.<\/p>

05\/12\/2025 09:29 (travis)<\/b>Attended and gained access with tenant,Fitted a viewing lens to apartment entrance door,Removed damaged draught insulation from bathroom window, cleaned surfaces and fitted new insulation to prevent cold air entering premises,Repaired and opened window air vent to top of window.<\/p>

05\/12\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Access requested Friday 5th December at 8:30am.<\/p>

01\/12\/2025 (carly)Confirmed for Friday 5th December at 830am, tenant to provide access.<\/p>

05\/12\/2025 (travis)Attended and gained access with tenant,Fitted a viewing lens to apartment entrance door,Removed damaged draught insulation from bathroom window, cleaned surfaces and fitted new insulation to prevent cold air entering premises,Repaired and opened window air vent to top of window.<\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66391","activity_ticket_id":"61331","ticket_reference":"HDT62416","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main Door issue ","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/25","activity_end":"2025-12-01 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75770","activity_notes":"Main Door issue Door is a bit stiff. ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 13:01 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 12:45 (roy)<\/b>Ease and adjusted door\/door closure<\/p>

02\/12\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (roy)Ease and adjusted door\/door closure<\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66392","activity_ticket_id":"61332","ticket_reference":"HDT62417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" 2nd Floor Flat 2 door handle ","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/12\/25","activity_end":"2025-12-01 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75771","activity_notes":" 2nd Floor Flat 2 door handle Reinstate door handle.","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 13:11 (System)<\/b>Ticket Created<\/p>

01\/12\/2025 16:00 (roy)<\/b>Refixed door handle to front door. Knocked on apartment doors and tenant said it was the front door <\/p>

01\/12\/2025 16:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (roy)Refixed door handle to front door. Knocked on apartment doors and tenant said it was the front door <\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66393","activity_ticket_id":"61333","ticket_reference":"HDT62418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"15-16 Gerrard - Water Tanks - urgent","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/12\/25","activity_end":"2025-12-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75772","activity_notes":"15-16 Gerrard - Water Tanks - urgent.The tenant at Opium is advising that there may be an issue with the stop cock as it's not cutting off.","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 13:23 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 05:09 (michaelk)<\/b>Attended site to investigate water tank issue. The boosted water was turned off at the time of the visit, however the description from the office tenant meant that the ball valve was letting by. A replacement has been ordered. 1hr labour 55<\/p>

03\/12\/2025 09:36 (jane)<\/b>A replacement equilibrium ball valve has been ordered. <\/p>

03\/12\/2025 12:38 (roy)<\/b>Clean out guttering.To access had to remove pigeon netting. Replace afterwards <\/p>

05\/01\/2026 07:56 (michaelk)<\/b>Attended site and completed installation of a new ball valve and float as quoted. 341.88 ex vat.<\/p>

05\/01\/2026 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (michaelk)Attended site to investigate water tank issue. The boosted water was turned off at the time of the visit, however the description from the office tenant meant that the ball valve was letting by. A replacement has been ordered. 1hr labour 55<\/p>

03\/12\/2025 (jane)A replacement equilibrium ball valve has been ordered. <\/p>

03\/12\/2025 (roy)Clean out guttering.To access had to remove pigeon netting. Replace afterwards <\/p>

05\/01\/2026 (michaelk)Attended site and completed installation of a new ball valve and float as quoted. 341.88 ex vat.<\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66394","activity_ticket_id":"61334","ticket_reference":"HDT62419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17191 - Water damage redecoration ","ticket_address_1":"29 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_address_1":"29 Wardour Street ","cs_id":"519","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/12\/25","activity_end":"2025-12-10 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75773","activity_notes":"Water damage redecoration ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 13:40 (carly)<\/b>Access requested Wednesday 10th December.<\/p>

01\/12\/2025 14:28 (carly)<\/b>Confirmed for Wednesday 10th December - Please ask for Polly.<\/p>

08\/12\/2025 15:07 (carly)<\/b>Confirmed for 1pm on Wednesday 10th December.<\/p>

12\/12\/2025 14:15 (jack)<\/b>210<\/p>

12\/12\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Access requested Wednesday 10th December.<\/p>

01\/12\/2025 (carly)Confirmed for Wednesday 10th December - Please ask for Polly.<\/p>

08\/12\/2025 (carly)Confirmed for 1pm on Wednesday 10th December.<\/p>

12\/12\/2025 (jack)210<\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66395","activity_ticket_id":"61335","ticket_reference":"HDT62420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"3rd floor office to check that the electrical box is safe following a leak in the ceiling about 4 weeks ago. ","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"02\/12\/25","activity_end":"2025-12-02 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75774","activity_notes":"3rd floor office to check that the electrical box is safe following a leak in the ceiling about 4 weeks ago. ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 14:33 (System)<\/b>Ticket Created<\/p>

01\/12\/2025 14:34 (carly)<\/b>Alan is aware and will attend Tuesday 2nd December.<\/p>

02\/12\/2025 10:20 (alan)<\/b>Visually check distribution board following water leak 4 weeks ago Check main switch and RCBOs are all working in distribution board are working Test and leave working <\/p>

02\/12\/2025 10:30 (michael)<\/b>(Ticket Closed)<\/p>

04\/12\/2025 09:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Alan is aware and will attend Tuesday 2nd December.<\/p>

02\/12\/2025 (alan)Visually check distribution board following water leak 4 weeks ago Check main switch and RCBOs are all working in distribution board are working Test and leave working <\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66397","activity_ticket_id":"61336","ticket_reference":"HDT62421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat A","cs_id":"3225","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/12\/25","activity_end":"2025-12-15 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75776","activity_notes":"ITC's","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 09:45 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 09:46 (carly)<\/b>Confirmed for Monday 15th December.<\/p>

02\/12\/2025 10:14 (carly)<\/b>Please just do the check list, work not to be carried out.<\/p>

09\/12\/2025 09:55 (jane)<\/b>Works need to be completed by 23rd December - clean is taking place on 2nd January and new tenant moving in on 5th January <\/p>

15\/12\/2025 10:14 (travis)<\/b>Itc list taken only.<\/p>

16\/12\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (carly)Confirmed for Monday 15th December.<\/p>

02\/12\/2025 (carly)Please just do the check list, work not to be carried out.<\/p>

09\/12\/2025 (jane)Works need to be completed by 23rd December - clean is taking place on 2nd January and new tenant moving in on 5th January <\/p>

15\/12\/2025 (travis)Itc list taken only.<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66398","activity_ticket_id":"61151","ticket_reference":"HDT62236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17293 - Reinstatement works to bathroom ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/12\/25","activity_end":"2025-12-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75777","activity_notes":"Reinstatement works to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 15:12 (jane)<\/b>Arranging access for Monday afternoon 10th November to measure up for materials, to commence works continuing on Tuesday 11th November <\/p>

07\/11\/2025 15:32 (jane)<\/b>Tenant to provide access starting Monday afternoon 10th November <\/p>

10\/11\/2025 10:04 (carly)<\/b>Ideally, the tenant would prefer if the toilet can be reinstated today and return after a couple of weeks for the tiling.Her parents is arriving tomorrow therefore it would be good if the toilet is in working condition.<\/p>

10\/11\/2025 10:17 (carly)<\/b>Tenant to provide access between 1-3pm.<\/p>

10\/11\/2025 12:02 (carly)<\/b>Lilian has requested rest of the tiling work to be carried out between 24th and 26th November.<\/p>

10\/11\/2025 12:12 (carly)<\/b>Confirmed for Monday 24th November - tenant to provide access.<\/p>

10\/11\/2025 12:59 (travis)<\/b>Attended and taken itinerary for materials required.<\/p>

11\/11\/2025 06:14 (michaelk)<\/b>Attended site to inspect the condition of the walls, floor and waste pipework. We are going to return to site tomorrow to install a temporary timber wall, so that the back to wall pan can be installed and sealed. 1hr labour 55<\/p>

24\/11\/2025 11:55 (carly)<\/b>Access now requested for Thursday 27th November at 9am.<\/p>

26\/11\/2025 09:17 (carly)<\/b>Tenant has requested Monday 1st December.<\/p>

26\/11\/2025 10:53 (carly)<\/b>Tenant home for access.<\/p>

28\/11\/2025 13:25 (carly)<\/b>The second bathroom requires sealant around the shower - Travis<\/p>

01\/12\/2025 15:06 (travis)<\/b>Bathroom tiling works.<\/p>

01\/12\/2025 15:49 (carly)<\/b>Confirmed for Mike K on Thursday 4th December at 9am. Tenant to provide access.<\/p>

01\/12\/2025 15:56 (michael)<\/b>(Ticket Closed)<\/p>

02\/12\/2025 10:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2025 11:10 (carly)<\/b>Waiting to see when Jack is available to attend.<\/p>

05\/12\/2025 06:46 (michaelk)<\/b>Attended site to install the existing toilet pan back to the tiled wall. Completed work, tested operation and left in working order. Re-sealed with mastik. 3hrs labour plus materials, total 170.60 ex vat.<\/p>

10\/12\/2025 05:15 (jack)<\/b>Done 190<\/p>

10\/12\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66399","activity_ticket_id":"61337","ticket_reference":"HDT62422","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17296 - Ceiling replacement and redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/12\/25","activity_end":"2025-12-03 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75778","activity_notes":"To allow to attend the above site with all necessary plant\/materials and access equipment.To carry out all necessary protection works to tenants fixtures and fittings.To supply and install new timber framework back to existing ceiling joists prior to new ceiling being installed.Supply and install new 12.5mm plasterboard to area, allow to apply 2No coats of multi-finish plaster and allow to set.Apply 2No coats of Dulux white emulsion to bathroom ceiling and carry out water damage repairs to hallway, scrape back, apply stain sealer followed by 2No coats of colour match emulsion.Remove all waste and protection works, leave all working areas clean and tidy on completion.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 10:42 (jane)<\/b>Waiting on access for Wednesday 3rd December <\/p>

02\/12\/2025 11:21 (jane)<\/b>Confirmed for 9am on Wednesday 3rd December, tenant to provide access <\/p>

03\/12\/2025 14:45 (travis)<\/b>Ceiling works in bathroom,Removed all old lath nails from overhead joists, insulation fitted between joists,New plasterboard cut to suit and fitted to form new ceiling.<\/p>

04\/12\/2025 07:26 (roy)<\/b>Attended site but very tight in room.Travis said for me to go and do other jobs and he would call if required.Returned later<\/p>

05\/12\/2025 15:01 (jane)<\/b>Requested access for Tuesday morning 9th December to decorate the new ceiling <\/p>

05\/12\/2025 15:48 (jane)<\/b>Confirmed for Tuesday morning 9th December - Tenant home for access <\/p>

10\/12\/2025 15:09 (jane)<\/b>Tenant did not want the redecoration completed on 9th.We have suggested date of 16th December at 9am for the painting <\/p>

16\/12\/2025 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (jane)Waiting on access for Wednesday 3rd December <\/p>

02\/12\/2025 (jane)Confirmed for 9am on Wednesday 3rd December, tenant to provide access <\/p>

03\/12\/2025 (travis)Ceiling works in bathroom,Removed all old lath nails from overhead joists, insulation fitted between joists,New plasterboard cut to suit and fitted to form new ceiling.<\/p>

04\/12\/2025 (roy)Attended site but very tight in room.Travis said for me to go and do other jobs and he would call if required.Returned later<\/p>

05\/12\/2025 (jane)Requested access for Tuesday morning 9th December to decorate the new ceiling <\/p>

05\/12\/2025 (jane)Confirmed for Tuesday morning 9th December - Tenant home for access <\/p>

10\/12\/2025 (jane)Tenant did not want the redecoration completed on 9th.We have suggested date of 16th December at 9am for the painting <\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66400","activity_ticket_id":"61337","ticket_reference":"HDT62422","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17296 - Ceiling replacement and redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/25","activity_end":"2025-12-03 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75779","activity_notes":"Ceiling replacement and redecoration ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 10:42 (jane)<\/b>Waiting on access for Wednesday 3rd December <\/p>

02\/12\/2025 11:21 (jane)<\/b>Confirmed for 9am on Wednesday 3rd December, tenant to provide access <\/p>

03\/12\/2025 14:45 (travis)<\/b>Ceiling works in bathroom,Removed all old lath nails from overhead joists, insulation fitted between joists,New plasterboard cut to suit and fitted to form new ceiling.<\/p>

04\/12\/2025 07:26 (roy)<\/b>Attended site but very tight in room.Travis said for me to go and do other jobs and he would call if required.Returned later<\/p>

05\/12\/2025 15:01 (jane)<\/b>Requested access for Tuesday morning 9th December to decorate the new ceiling <\/p>

05\/12\/2025 15:48 (jane)<\/b>Confirmed for Tuesday morning 9th December - Tenant home for access <\/p>

10\/12\/2025 15:09 (jane)<\/b>Tenant did not want the redecoration completed on 9th.We have suggested date of 16th December at 9am for the painting <\/p>

16\/12\/2025 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (jane)Waiting on access for Wednesday 3rd December <\/p>

02\/12\/2025 (jane)Confirmed for 9am on Wednesday 3rd December, tenant to provide access <\/p>

03\/12\/2025 (travis)Ceiling works in bathroom,Removed all old lath nails from overhead joists, insulation fitted between joists,New plasterboard cut to suit and fitted to form new ceiling.<\/p>

04\/12\/2025 (roy)Attended site but very tight in room.Travis said for me to go and do other jobs and he would call if required.Returned later<\/p>

05\/12\/2025 (jane)Requested access for Tuesday morning 9th December to decorate the new ceiling <\/p>

05\/12\/2025 (jane)Confirmed for Tuesday morning 9th December - Tenant home for access <\/p>

10\/12\/2025 (jane)Tenant did not want the redecoration completed on 9th.We have suggested date of 16th December at 9am for the painting <\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66401","activity_ticket_id":"61151","ticket_reference":"HDT62236","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17293 - Reinstatement works to bathroom ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"04\/12\/25","activity_end":"2025-12-04 20:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75780","activity_notes":"Reinstatement works to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

07\/11\/2025 15:12 (jane)<\/b>Arranging access for Monday afternoon 10th November to measure up for materials, to commence works continuing on Tuesday 11th November <\/p>

07\/11\/2025 15:32 (jane)<\/b>Tenant to provide access starting Monday afternoon 10th November <\/p>

10\/11\/2025 10:04 (carly)<\/b>Ideally, the tenant would prefer if the toilet can be reinstated today and return after a couple of weeks for the tiling.Her parents is arriving tomorrow therefore it would be good if the toilet is in working condition.<\/p>

10\/11\/2025 10:17 (carly)<\/b>Tenant to provide access between 1-3pm.<\/p>

10\/11\/2025 12:02 (carly)<\/b>Lilian has requested rest of the tiling work to be carried out between 24th and 26th November.<\/p>

10\/11\/2025 12:12 (carly)<\/b>Confirmed for Monday 24th November - tenant to provide access.<\/p>

10\/11\/2025 12:59 (travis)<\/b>Attended and taken itinerary for materials required.<\/p>

11\/11\/2025 06:14 (michaelk)<\/b>Attended site to inspect the condition of the walls, floor and waste pipework. We are going to return to site tomorrow to install a temporary timber wall, so that the back to wall pan can be installed and sealed. 1hr labour 55<\/p>

24\/11\/2025 11:55 (carly)<\/b>Access now requested for Thursday 27th November at 9am.<\/p>

26\/11\/2025 09:17 (carly)<\/b>Tenant has requested Monday 1st December.<\/p>

26\/11\/2025 10:53 (carly)<\/b>Tenant home for access.<\/p>

28\/11\/2025 13:25 (carly)<\/b>The second bathroom requires sealant around the shower - Travis<\/p>

01\/12\/2025 15:06 (travis)<\/b>Bathroom tiling works.<\/p>

01\/12\/2025 15:49 (carly)<\/b>Confirmed for Mike K on Thursday 4th December at 9am. Tenant to provide access.<\/p>

01\/12\/2025 15:56 (michael)<\/b>(Ticket Closed)<\/p>

02\/12\/2025 10:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

02\/12\/2025 11:10 (carly)<\/b>Waiting to see when Jack is available to attend.<\/p>

05\/12\/2025 06:46 (michaelk)<\/b>Attended site to install the existing toilet pan back to the tiled wall. Completed work, tested operation and left in working order. Re-sealed with mastik. 3hrs labour plus materials, total 170.60 ex vat.<\/p>

10\/12\/2025 05:15 (jack)<\/b>Done 190<\/p>

10\/12\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"07\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66402","activity_ticket_id":"61338","ticket_reference":"HDT62423","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17315 - Window repairs ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/26","activity_end":"2026-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75781","activity_notes":"Window repairs ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 10:23 (jane)<\/b>Booking in for 7th and 8th January <\/p>

05\/01\/2026 10:20 (jane)<\/b>Tenant has asked for 9th January <\/p>

06\/01\/2026 15:38 (jane)<\/b>Confirmed for 9th January at 9am <\/p>

09\/01\/2026 11:42 (travis)<\/b>Bedroom window works.<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Booking in for 7th and 8th January <\/p>

05\/01\/2026 (jane)Tenant has asked for 9th January <\/p>

06\/01\/2026 (jane)Confirmed for 9th January at 9am <\/p>

09\/01\/2026 (travis)Bedroom window works.<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66403","activity_ticket_id":"61338","ticket_reference":"HDT62423","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17315 - Window repairs ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Open","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"24\/01\/26","activity_end":"2026-01-24 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75782","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2025 10:23 (jane)<\/b>Booking in for 7th and 8th January <\/p>

05\/01\/2026 10:20 (jane)<\/b>Tenant has asked for 9th January <\/p>

06\/01\/2026 15:38 (jane)<\/b>Confirmed for 9th January at 9am <\/p>

09\/01\/2026 11:42 (travis)<\/b>Bedroom window works.<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Booking in for 7th and 8th January <\/p>

05\/01\/2026 (jane)Tenant has asked for 9th January <\/p>

06\/01\/2026 (jane)Confirmed for 9th January at 9am <\/p>

09\/01\/2026 (travis)Bedroom window works.<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66404","activity_ticket_id":"61339","ticket_reference":"HDT62424","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services for Wednesday 3rd December and Thursday 4th December ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"03\/12\/25","activity_end":"2025-12-04 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75783","activity_notes":"To carry out Handyman Services for Wednesday 3rd December and Thursday 4th December ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2025 11:25 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66405","activity_ticket_id":"61340","ticket_reference":"HDT62425","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Wednesday 10th and Thursday 11th December ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"10\/12\/25","activity_end":"2025-12-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75784","activity_notes":"For Handyman Services for Wednesday 10th and Thursday 11th December ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2025 11:28 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66406","activity_ticket_id":"61341","ticket_reference":"HDT62426","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"For Handyman Services for Friday 12th December ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/12\/25","activity_end":"2025-12-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75785","activity_notes":"For Handyman Services for Friday 12th December ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2025 11:30 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66407","activity_ticket_id":"61342","ticket_reference":"HDT62427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Washing Machine","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/25","activity_end":"2025-12-02 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75786","activity_notes":"Broken Washing Machine","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 11:35 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 11:36 (carly)<\/b>Awaiting confirmation from client.<\/p>

02\/12\/2025 14:22 (jane)<\/b>Keys for access today, but don't like the cats out <\/p>

02\/12\/2025 21:42 (roy)<\/b>Need Repair AidDrum is all over the place<\/p>

03\/12\/2025 11:25 (carly)<\/b>Repair Aid have requested Wednesday 10th December between 10-2pm. Awaiting confirmation from client.<\/p>

09\/12\/2025 11:55 (carly)<\/b>Follow up email sent to client requesting access.<\/p>

09\/12\/2025 12:34 (carly)<\/b>Please use keys for access if tenant is not home.<\/p>

10\/12\/2025 13:13 (roy)<\/b>With Repair Aid.New machine is needed<\/p>

11\/12\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (carly)Awaiting confirmation from client.<\/p>

02\/12\/2025 (jane)Keys for access today, but don't like the cats out <\/p>

02\/12\/2025 (roy)Need Repair AidDrum is all over the place<\/p>

03\/12\/2025 (carly)Repair Aid have requested Wednesday 10th December between 10-2pm. Awaiting confirmation from client.<\/p>

09\/12\/2025 (carly)Follow up email sent to client requesting access.<\/p>

09\/12\/2025 (carly)Please use keys for access if tenant is not home.<\/p>

10\/12\/2025 (roy)With Repair Aid.New machine is needed<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66408","activity_ticket_id":"61343","ticket_reference":"HDT62428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light out in communal area.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"25 Catherine Street","cs_id":"358","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/12\/25","activity_end":"2025-12-02 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75787","activity_notes":"Light out in communal area.","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 11:55 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 21:39 (roy)<\/b>Replaced 4 x GU10s<\/p>

03\/12\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (roy)Replaced 4 x GU10s<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66409","activity_ticket_id":"61345","ticket_reference":"HDT62430","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Monday 8th December ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"08\/12\/25","activity_end":"2025-12-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75788","activity_notes":"Handyman Services for Monday 8th December ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2025 13:21 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66410","activity_ticket_id":"61346","ticket_reference":"HDT62431","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Window at the above flat which isn\u00e2\u20ac\u2122t closing properly. We believe a mechanism inside needs replacing which requires a specialist.","ticket_address_1":"Flat 103","ticket_address_2":"6 Mercer Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 103","cs_id":"3106","cs_address_2":"6 Mercer Walk ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3106","ticket_status_code":"Open","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"30\/01\/26","activity_end":"2026-01-30 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75789","activity_notes":"Window at the above flat which isnt closing properly. We believe a mechanism inside needs replacing which requires a specialist.","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2025 13:49 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 09:36 (carly)<\/b>Twenty\/twenty have requested Tuesday 9th December pm.Awaiting client response.<\/p>

09\/12\/2025 12:25 (carly)<\/b>New date requested from twenty\/twenty.<\/p>

15\/12\/2025 10:03 (carly)<\/b>Twenty\/twenty have requested Wednesday 7th January.Emailed tenant direct, awaiting confirmation.charlier.nikolai5140@gmail.com<\/p>

16\/12\/2025 11:49 (carly)<\/b>Tenant away until Week commencing 13th January, Requesting new date from 20\/20.<\/p>

17\/12\/2025 09:46 (carly)<\/b>Twenty\/twenty have requested 15th January. Awaiting client response.<\/p>

12\/01\/2026 14:16 (carly)<\/b>Follow up email sent to client requesting 15th January.<\/p>

14\/01\/2026 09:45 (carly)<\/b>Follow up sent to client and tenant requesting access.<\/p>

14\/01\/2026 11:12 (carly)<\/b>Confirmed for 15th January - Tenant home for access.20\/20 have been informed.<\/p>

15\/01\/2026 15:56 (jane)<\/b>TwentyTwenty have inspected, they need to contact the window specialist contractors who made the window <\/p>

16\/01\/2026 08:12 (jane)<\/b>Update from TwentyTwenty I have emailed Ideal Combi and asked for a quote to service \/ repair the Bedroom Juliet Balcony Door <\/p>","ticket_full_notes_text":"

05\/12\/2025 (carly)Twenty\/twenty have requested Tuesday 9th December pm.Awaiting client response.<\/p>

09\/12\/2025 (carly)New date requested from twenty\/twenty.<\/p>

15\/12\/2025 (carly)Twenty\/twenty have requested Wednesday 7th January.Emailed tenant direct, awaiting confirmation.charlier.nikolai5140@gmail.com<\/p>

16\/12\/2025 (carly)Tenant away until Week commencing 13th January, Requesting new date from 20\/20.<\/p>

17\/12\/2025 (carly)Twenty\/twenty have requested 15th January. Awaiting client response.<\/p>

12\/01\/2026 (carly)Follow up email sent to client requesting 15th January.<\/p>

14\/01\/2026 (carly)Follow up sent to client and tenant requesting access.<\/p>

14\/01\/2026 (carly)Confirmed for 15th January - Tenant home for access.20\/20 have been informed.<\/p>

15\/01\/2026 (jane)TwentyTwenty have inspected, they need to contact the window specialist contractors who made the window <\/p>

16\/01\/2026 (jane)Update from TwentyTwenty I have emailed Ideal Combi and asked for a quote to service \/ repair the Bedroom Juliet Balcony Door <\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66411","activity_ticket_id":"61223","ticket_reference":"HDT62308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/25","activity_end":"2025-12-04 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75790","activity_notes":"3.1 is reporting an urgent safety issue of receiving an electric shock upon touching anything in the bathroom. The user confirms this happens every single time, affecting the entire bathroom. This constitutes a persistent and severe electrical hazard requiring immediate attentionFor Thursday 4th Dec at 11am ","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 13:21 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 13:22 (jane)<\/b>The leak is at Flat 3.1 which I believe it's from the internal gutter of Flat 4.1Travis is going to Flat 3.1 for the grouting. Can he investigate on this too<\/p>

17\/11\/2025 15:00 (travis)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated,I believe an accident involving liquid occured resulting in stained ceiling below.Have taken photos and will re-attend when it's raining .<\/p>

18\/11\/2025 10:14 (jane)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated, we believe an accident involving liquid occurred resulting in stained ceiling below. Have taken photos and will re-attend when it's raining .<\/p>

27\/11\/2025 15:11 (carly)<\/b>Access requested Friday 28th November at 1pm.<\/p>

27\/11\/2025 15:31 (carly)<\/b>Lilian has asked we wait for the tenants response if this is still needed before going back.<\/p>

28\/11\/2025 09:19 (carly)<\/b>I have checked the stain and I have not seen any changes there. Now it seems to be drying. Regarding to the source of the leak, I do not think it is some liquid that the tenant spilled on the floor. I think it is something related to rain water. Most likely when it is raining heavily. I will check it again after heavy rainfall - Marcos.<\/p>

28\/11\/2025 09:50 (carly)<\/b>Lilian has requested a thorough check when the flat is vacant.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Confirmed for Thursday 4th December at 11am.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Both 4.1 and 3 will need to be looked at.<\/p>

02\/12\/2025 14:11 (jane)<\/b>For Thursday 4th Dec at 11am <\/p>

03\/12\/2025 11:04 (carly)<\/b>Jack - re-decoration and damp meter reading of living room ceiling.<\/p>

05\/12\/2025 13:25 (alan)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnect underfloor heating and leave electrical in bathroom working <\/p>

05\/12\/2025 13:56 (jane)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnected underfloor heating and left electrical in bathroom working - Email Sent<\/b><\/p>

05\/12\/2025 14:48 (jane)<\/b>Decorator attending on Thursday 11th Dec after 10am<\/p>

12\/12\/2025 14:15 (jack)<\/b>Done 210<\/p>

12\/12\/2025 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66412","activity_ticket_id":"61347","ticket_reference":"HDT62432","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace silicone where cracked around shower tray in en-suite with dark grey silicone - For after 11am on Thursday 4th December ","ticket_address_1":"Flat 4, 1 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4, 1 Horse and Dolphin Yard","cs_id":"3103","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3103","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/25","activity_end":"2025-12-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75791","activity_notes":"To replace silicone where cracked around shower tray in en-suite with dark grey silicone - For after 11am on Thursday 4th December - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 14:34 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 14:35 (jane)<\/b>For after 11am on Thursday 4th December - Keys for access <\/p>

04\/12\/2025 12:22 (travis)<\/b>Attended above property and cut out all mastic around ensuite shower which had cracked and separated from tiled wall, replaced with dark grey mastic as instructed.Foud mastic around basin to be in poor condition so cut out and replaced also.<\/p>

04\/12\/2025 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (jane)For after 11am on Thursday 4th December - Keys for access <\/p>

04\/12\/2025 (travis)Attended above property and cut out all mastic around ensuite shower which had cracked and separated from tiled wall, replaced with dark grey mastic as instructed.Foud mastic around basin to be in poor condition so cut out and replaced also.<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66413","activity_ticket_id":"61333","ticket_reference":"HDT62418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"15-16 Gerrard - Water Tanks - urgent","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/12\/25","activity_end":"2025-12-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75792","activity_notes":"To clean guttering ","activity_timesheet":"2","ticket_notes_combined":"

01\/12\/2025 13:23 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 05:09 (michaelk)<\/b>Attended site to investigate water tank issue. The boosted water was turned off at the time of the visit, however the description from the office tenant meant that the ball valve was letting by. A replacement has been ordered. 1hr labour 55<\/p>

03\/12\/2025 09:36 (jane)<\/b>A replacement equilibrium ball valve has been ordered. <\/p>

03\/12\/2025 12:38 (roy)<\/b>Clean out guttering.To access had to remove pigeon netting. Replace afterwards <\/p>

05\/01\/2026 07:56 (michaelk)<\/b>Attended site and completed installation of a new ball valve and float as quoted. 341.88 ex vat.<\/p>

05\/01\/2026 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (michaelk)Attended site to investigate water tank issue. The boosted water was turned off at the time of the visit, however the description from the office tenant meant that the ball valve was letting by. A replacement has been ordered. 1hr labour 55<\/p>

03\/12\/2025 (jane)A replacement equilibrium ball valve has been ordered. <\/p>

03\/12\/2025 (roy)Clean out guttering.To access had to remove pigeon netting. Replace afterwards <\/p>

05\/01\/2026 (michaelk)Attended site and completed installation of a new ball valve and float as quoted. 341.88 ex vat.<\/p>","ticket_created":"01\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66414","activity_ticket_id":"61348","ticket_reference":"HDT62433","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"2 desks whereby the cable basket round knuckle connector has dropped off the rail and needs reattaching","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"03\/12\/25","activity_end":"2025-12-03 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75793","activity_notes":"2 desks whereby the cable basket round knuckle connector has dropped off the rail and needs reattaching","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 15:06 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 15:07 (jane)<\/b>Attending early Wednesday morning 3rd December <\/p>

03\/12\/2025 10:56 (alan)<\/b>Re fix cable baskets under desks<\/p>

03\/12\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (jane)Attending early Wednesday morning 3rd December <\/p>

03\/12\/2025 (alan)Re fix cable baskets under desks<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66415","activity_ticket_id":"61349","ticket_reference":"HDT62434","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping is missing above the door to the basement escape door at No 28A ( around the pipes). Arrange for the holes to be filled with intumescent materials","ticket_address_1":"28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/25","activity_end":"2025-12-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75794","activity_notes":"Fire stopping is missing above the door to the basement escape door at No 28A ( around the pipes). Arrange for the holes to be filled with intumescent materials","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 15:13 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 08:03 (travis)<\/b>Attended and filled voids around overhead wires using a fire rated cement\/filler.<\/p>

04\/12\/2025 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (travis)Attended and filled voids around overhead wires using a fire rated cement\/filler.<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66416","activity_ticket_id":"61350","ticket_reference":"HDT62435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fit a handrail onto the bottom of the stairs leading from the flats as seen in the photo attached","ticket_address_1":"28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/25","activity_end":"2025-12-04 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75795","activity_notes":"Fit a handrail onto the bottom of the stairs leading from the flats as seen in the photo attached","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 15:17 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 08:00 (travis)<\/b>Attended and fitted handrail where instructed in stairwell using X4 brackets for strength.Fitted in it's natural pine finish so can be decorated if required.<\/p>

04\/12\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (travis)Attended and fitted handrail where instructed in stairwell using X4 brackets for strength.Fitted in it's natural pine finish so can be decorated if required.<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66417","activity_ticket_id":"61342","ticket_reference":"HDT62427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Washing Machine","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"10\/12\/25","activity_end":"2025-12-10 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75796","activity_notes":"Broken Washing MachineDrum is moving inside, Hotpoint washing machine ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2025 11:35 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 11:36 (carly)<\/b>Awaiting confirmation from client.<\/p>

02\/12\/2025 14:22 (jane)<\/b>Keys for access today, but don't like the cats out <\/p>

02\/12\/2025 21:42 (roy)<\/b>Need Repair AidDrum is all over the place<\/p>

03\/12\/2025 11:25 (carly)<\/b>Repair Aid have requested Wednesday 10th December between 10-2pm. Awaiting confirmation from client.<\/p>

09\/12\/2025 11:55 (carly)<\/b>Follow up email sent to client requesting access.<\/p>

09\/12\/2025 12:34 (carly)<\/b>Please use keys for access if tenant is not home.<\/p>

10\/12\/2025 13:13 (roy)<\/b>With Repair Aid.New machine is needed<\/p>

11\/12\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (carly)Awaiting confirmation from client.<\/p>

02\/12\/2025 (jane)Keys for access today, but don't like the cats out <\/p>

02\/12\/2025 (roy)Need Repair AidDrum is all over the place<\/p>

03\/12\/2025 (carly)Repair Aid have requested Wednesday 10th December between 10-2pm. Awaiting confirmation from client.<\/p>

09\/12\/2025 (carly)Follow up email sent to client requesting access.<\/p>

09\/12\/2025 (carly)Please use keys for access if tenant is not home.<\/p>

10\/12\/2025 (roy)With Repair Aid.New machine is needed<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66418","activity_ticket_id":"61314","ticket_reference":"HDT62399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door not shutting properly","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"09\/12\/25","activity_end":"2025-12-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75797","activity_notes":"Front door not shutting properly.Investigate and adjust the door lock mechanism.Needs a new floor door closure. Twenty Twenty to attend Door closing too fast and bouncing out of keeper. Slowed door down but everything so rusty and barely able to adjust screws","activity_timesheet":null,"ticket_notes_combined":"

26\/11\/2025 14:07 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 16:57 (roy)<\/b>Needs a new floor door closure.Twenty Twenty to attendDoor closing too fast and bouncing out of keeper.Slowed door down but everything so rusty and barely able to adjust screws<\/p>

05\/12\/2025 09:43 (carly)<\/b>Twenty\/twenty have requested to attend Tuesday 9th December pm.Awaiting client response.<\/p>

05\/12\/2025 10:46 (carly)<\/b>Confirmed by client for Tuesday 9th December. Brian is aware.<\/p>

10\/12\/2025 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (roy)Needs a new floor door closure.Twenty Twenty to attendDoor closing too fast and bouncing out of keeper.Slowed door down but everything so rusty and barely able to adjust screws<\/p>

05\/12\/2025 (carly)Twenty\/twenty have requested to attend Tuesday 9th December pm.Awaiting client response.<\/p>

05\/12\/2025 (carly)Confirmed by client for Tuesday 9th December. Brian is aware.<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66419","activity_ticket_id":"61351","ticket_reference":"HDT62436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Adjustment of light and make good\/redecorate wall","ticket_address_1":"28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/25","activity_end":"2025-12-05 19:28:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75798","activity_notes":"Adjustment of light ","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 16:28 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 12:34 (alan)<\/b>Raise height light fitting so cannot be caught as you walk up & downstairs<\/p>

15\/12\/2025 15:02 (jack)<\/b>90<\/p>

16\/12\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (alan)Raise height light fitting so cannot be caught as you walk up & downstairs<\/p>

15\/12\/2025 (jack)90<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66420","activity_ticket_id":"61351","ticket_reference":"HDT62436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Adjustment of light and make good\/redecorate wall","ticket_address_1":"28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/12\/25","activity_end":"2025-12-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75799","activity_notes":"Make good\/redecorate wall","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 16:28 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 12:34 (alan)<\/b>Raise height light fitting so cannot be caught as you walk up & downstairs<\/p>

15\/12\/2025 15:02 (jack)<\/b>90<\/p>

16\/12\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (alan)Raise height light fitting so cannot be caught as you walk up & downstairs<\/p>

15\/12\/2025 (jack)90<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66421","activity_ticket_id":"61352","ticket_reference":"HDT62437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"There are a few broken light bulbs in the living room which need replacement but are too high to reach without a ladder or similar.","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/25","activity_end":"2025-12-12 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75800","activity_notes":"There are a few broken light bulbs in the living room which need replacement but are too high to reach without a ladder or similar.","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 09:34 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 09:37 (carly)<\/b>Alan is aware and will attend Thursday 4th December.<\/p>

11\/12\/2025 09:34 (jane)<\/b>Engineer attending tomorrow <\/p>

12\/12\/2025 10:50 (alan)<\/b>Look at track lights in main room Parts and lamps for fittings are now obsoleteQuote to follow to replace all 4 fittings <\/p>

12\/12\/2025 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (carly)Alan is aware and will attend Thursday 4th December.<\/p>

11\/12\/2025 (jane)Engineer attending tomorrow <\/p>

12\/12\/2025 (alan)Look at track lights in main room Parts and lamps for fittings are now obsoleteQuote to follow to replace all 4 fittings <\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66422","activity_ticket_id":"61353","ticket_reference":"HDT62438","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Replace broken sash cord to window\/ Leaking window.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/25","activity_end":"2025-12-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75801","activity_notes":"Replace broken sash cord to window.","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 10:34 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 10:35 (carly)<\/b>Access requested Monday 8th December at 10am.<\/p>

03\/12\/2025 12:10 (carly)<\/b>Access now requested Tuesday 9th December at 9am.<\/p>

03\/12\/2025 16:04 (jane)<\/b>Tenant home for access on Tuesday 9th December at 9am <\/p>

09\/12\/2025 11:27 (travis)<\/b>Attended and believe a leak from above gully will need sealing, access to number seven (above) not possible at the moment,Sue from slingsby management is going to rearrange.<\/p>

09\/12\/2025 14:24 (jane)<\/b>Access arranged from 2pm on Wednesday 10th December - tenant home in Flat 7 <\/p>

10\/12\/2025 15:34 (travis)<\/b>Cleared blocked gully and painted problem area with bituminous paint <\/p>

10\/12\/2025 16:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (carly)Access requested Monday 8th December at 10am.<\/p>

03\/12\/2025 (carly)Access now requested Tuesday 9th December at 9am.<\/p>

03\/12\/2025 (jane)Tenant home for access on Tuesday 9th December at 9am <\/p>

09\/12\/2025 (travis)Attended and believe a leak from above gully will need sealing, access to number seven (above) not possible at the moment,Sue from slingsby management is going to rearrange.<\/p>

09\/12\/2025 (jane)Access arranged from 2pm on Wednesday 10th December - tenant home in Flat 7 <\/p>

10\/12\/2025 (travis)Cleared blocked gully and painted problem area with bituminous paint <\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66423","activity_ticket_id":"61223","ticket_reference":"HDT62308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room leak ","ticket_address_1":"Flat 3.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 3.1","cs_id":"2168","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"11\/12\/25","activity_end":"2025-12-11 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75802","activity_notes":"Flat 3.1on Thursday 11th after 10amJack - Re - decoration and damp meter reading of ceiling.","activity_timesheet":"2","ticket_notes_combined":"

14\/11\/2025 13:21 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 13:22 (jane)<\/b>The leak is at Flat 3.1 which I believe it's from the internal gutter of Flat 4.1Travis is going to Flat 3.1 for the grouting. Can he investigate on this too<\/p>

17\/11\/2025 15:00 (travis)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated,I believe an accident involving liquid occured resulting in stained ceiling below.Have taken photos and will re-attend when it's raining .<\/p>

18\/11\/2025 10:14 (jane)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated, we believe an accident involving liquid occurred resulting in stained ceiling below. Have taken photos and will re-attend when it's raining .<\/p>

27\/11\/2025 15:11 (carly)<\/b>Access requested Friday 28th November at 1pm.<\/p>

27\/11\/2025 15:31 (carly)<\/b>Lilian has asked we wait for the tenants response if this is still needed before going back.<\/p>

28\/11\/2025 09:19 (carly)<\/b>I have checked the stain and I have not seen any changes there. Now it seems to be drying. Regarding to the source of the leak, I do not think it is some liquid that the tenant spilled on the floor. I think it is something related to rain water. Most likely when it is raining heavily. I will check it again after heavy rainfall - Marcos.<\/p>

28\/11\/2025 09:50 (carly)<\/b>Lilian has requested a thorough check when the flat is vacant.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Confirmed for Thursday 4th December at 11am.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Both 4.1 and 3 will need to be looked at.<\/p>

02\/12\/2025 14:11 (jane)<\/b>For Thursday 4th Dec at 11am <\/p>

03\/12\/2025 11:04 (carly)<\/b>Jack - re-decoration and damp meter reading of living room ceiling.<\/p>

05\/12\/2025 13:25 (alan)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnect underfloor heating and leave electrical in bathroom working <\/p>

05\/12\/2025 13:56 (jane)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnected underfloor heating and left electrical in bathroom working - Email Sent<\/b><\/p>

05\/12\/2025 14:48 (jane)<\/b>Decorator attending on Thursday 11th Dec after 10am<\/p>

12\/12\/2025 14:15 (jack)<\/b>Done 210<\/p>

12\/12\/2025 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66424","activity_ticket_id":"61354","ticket_reference":"HDT62439","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17325 - 2No x replacement blinds ","ticket_address_1":"Flat 11","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 11","cs_id":"1223","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1223","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/26","activity_end":"2026-01-12 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75803","activity_notes":"2Mo x replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 11:18 (carly)<\/b>Blinds on order.<\/p>

03\/12\/2025 16:13 (jane)<\/b>Blinds on order, anticipated dispatch date 17\/12\/2025<\/p>

23\/12\/2025 10:22 (jane)<\/b>To book in blinds for the New Year - blinds in reception <\/p>

08\/01\/2026 14:17 (jane)<\/b>Requested access for Monday mid morning on 12th January 2026<\/p>

09\/01\/2026 15:57 (jane)<\/b>Tenants home for access on Monday mid morning on 12th January 2026<\/p>

12\/01\/2026 13:03 (travis)<\/b>Replacement blinds in bedroom.<\/p>

12\/01\/2026 13:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (carly)Blinds on order.<\/p>

03\/12\/2025 (jane)Blinds on order, anticipated dispatch date 17\/12\/2025<\/p>

23\/12\/2025 (jane)To book in blinds for the New Year - blinds in reception <\/p>

08\/01\/2026 (jane)Requested access for Monday mid morning on 12th January 2026<\/p>

09\/01\/2026 (jane)Tenants home for access on Monday mid morning on 12th January 2026<\/p>

12\/01\/2026 (travis)Replacement blinds in bedroom.<\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66425","activity_ticket_id":"61355","ticket_reference":"HDT62440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17326 - Replacement free standing washer\/dryer ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/12\/25","activity_end":"2025-12-16 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75804","activity_notes":"Replacement free standing washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

03\/12\/2025 11:36 (jane)<\/b>Instructed Repair Aid to order the new Hotpoint washer\/dryer <\/p>

09\/12\/2025 10:25 (carly)<\/b>Repair aid requested access Tuesday 16th December 12-6pm.Awaiting confirmation from client.<\/p>

09\/12\/2025 10:47 (carly)<\/b>Confirmed for Tuesday 16th December - please use keys for access.<\/p>

15\/12\/2025 16:24 (carly)<\/b>Repair Aid have now requested 8-8:30am slot.Please collect keys on arrival and call Lilian.<\/p>

16\/12\/2025 09:42 (roy)<\/b>With Repair Aid<\/p>

16\/12\/2025 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (jane)Instructed Repair Aid to order the new Hotpoint washer\/dryer <\/p>

09\/12\/2025 (carly)Repair aid requested access Tuesday 16th December 12-6pm.Awaiting confirmation from client.<\/p>

09\/12\/2025 (carly)Confirmed for Tuesday 16th December - please use keys for access.<\/p>

15\/12\/2025 (carly)Repair Aid have now requested 8-8:30am slot.Please collect keys on arrival and call Lilian.<\/p>

16\/12\/2025 (roy)With Repair Aid<\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66426","activity_ticket_id":"61356","ticket_reference":"HDT62441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water.","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/25","activity_end":"2025-12-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75805","activity_notes":"No hot water.","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 12:22 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 05:14 (michaelk)<\/b>Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller. I have ordered a replacement and after speaking to the tenant and she has agreed for me to attend and complete by Tuesday morning. 2hrs labour 105.Note; i will attend before end of business Monday to complete.<\/p>

04\/12\/2025 08:05 (jane)<\/b>Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller. I have ordered a replacement and after speaking to the tenant and she has agreed for us to attend before end of business Monday to complete. - Email Sent<\/b><\/p>

08\/12\/2025 19:13 (michaelk)<\/b>Attended site to replace the faulty economy 7 controller. Installed new controller and tested the cylinder and allowed to reach normal working temperature at the outlets. 3hrs labour plus parts, total 223.88 ex vat.<\/p>

09\/12\/2025 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (michaelk)Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller. I have ordered a replacement and after speaking to the tenant and she has agreed for me to attend and complete by Tuesday morning. 2hrs labour 105.Note; i will attend before end of business Monday to complete.<\/p>

04\/12\/2025 (jane)Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller. I have ordered a replacement and after speaking to the tenant and she has agreed for us to attend before end of business Monday to complete.<\/p>

08\/12\/2025 (michaelk)Attended site to replace the faulty economy 7 controller. Installed new controller and tested the cylinder and allowed to reach normal working temperature at the outlets. 3hrs labour plus parts, total 223.88 ex vat.<\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66427","activity_ticket_id":"61357","ticket_reference":"HDT62442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiators & Skylight","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/12\/25","activity_end":"2025-12-03 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75806","activity_notes":"Radiators & Skylight","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 12:25 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 12:25 (carly)<\/b>Awaiting access details.<\/p>

03\/12\/2025 12:35 (carly)<\/b>Access requested for Mike K today Wednesday 3rd December pmAccess requested for Travis Thursday 4th December am<\/p>

04\/12\/2025 05:11 (michaelk)<\/b>Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working. Alan attended also and we are to attend tomorrow at 9am to inspect. 2hrs labour 105<\/p>

04\/12\/2025 11:02 (travis)<\/b>Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in.Sealed around perimeter of both skylights internally using a white silicone.<\/p>

05\/12\/2025 14:14 (alan)<\/b>Called out to investigate 3 storage heaters not working in flat, tested through and found fault to be off peak few spurs to the heaters.Replace few spurs to all 3 heaters, test and leave working <\/p>

05\/12\/2025 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (carly)Awaiting access details.<\/p>

03\/12\/2025 (carly)Access requested for Mike K today Wednesday 3rd December pmAccess requested for Travis Thursday 4th December am<\/p>

04\/12\/2025 (michaelk)Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working. Alan attended also and we are to attend tomorrow at 9am to inspect. 2hrs labour 105<\/p>

04\/12\/2025 (travis)Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in.Sealed around perimeter of both skylights internally using a white silicone.<\/p>

05\/12\/2025 (alan)Called out to investigate 3 storage heaters not working in flat, tested through and found fault to be off peak few spurs to the heaters.Replace few spurs to all 3 heaters, test and leave working <\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66428","activity_ticket_id":"61357","ticket_reference":"HDT62442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiators & Skylight","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"04\/12\/25","activity_end":"2025-12-04 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75807","activity_notes":"Radiators & Skylight","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 12:25 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 12:25 (carly)<\/b>Awaiting access details.<\/p>

03\/12\/2025 12:35 (carly)<\/b>Access requested for Mike K today Wednesday 3rd December pmAccess requested for Travis Thursday 4th December am<\/p>

04\/12\/2025 05:11 (michaelk)<\/b>Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working. Alan attended also and we are to attend tomorrow at 9am to inspect. 2hrs labour 105<\/p>

04\/12\/2025 11:02 (travis)<\/b>Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in.Sealed around perimeter of both skylights internally using a white silicone.<\/p>

05\/12\/2025 14:14 (alan)<\/b>Called out to investigate 3 storage heaters not working in flat, tested through and found fault to be off peak few spurs to the heaters.Replace few spurs to all 3 heaters, test and leave working <\/p>

05\/12\/2025 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (carly)Awaiting access details.<\/p>

03\/12\/2025 (carly)Access requested for Mike K today Wednesday 3rd December pmAccess requested for Travis Thursday 4th December am<\/p>

04\/12\/2025 (michaelk)Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working. Alan attended also and we are to attend tomorrow at 9am to inspect. 2hrs labour 105<\/p>

04\/12\/2025 (travis)Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in.Sealed around perimeter of both skylights internally using a white silicone.<\/p>

05\/12\/2025 (alan)Called out to investigate 3 storage heaters not working in flat, tested through and found fault to be off peak few spurs to the heaters.Replace few spurs to all 3 heaters, test and leave working <\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66429","activity_ticket_id":"61358","ticket_reference":"HDT62443","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17327 - Replacement towel rail ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/01\/26","activity_end":"2026-01-22 16:15:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75808","activity_notes":"Replacement towel rail ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2025 15:17 (carly)<\/b>Parts on order.<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Parts on order.<\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66431","activity_ticket_id":"61279","ticket_reference":"HDT62364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating or hot water - Error code 227.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"438","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/12\/25","activity_end":"2025-12-05 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75810","activity_notes":"No heating or hot water - Error code 227.","activity_timesheet":"2","ticket_notes_combined":"

21\/11\/2025 09:35 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 09:36 (carly)<\/b>Roy is aware, awaiting access details.<\/p>

21\/11\/2025 11:19 (carly)<\/b>Tenant home for access.<\/p>

21\/11\/2025 14:28 (carly)<\/b>Tenant home for access.Mike K aware.<\/p>

22\/11\/2025 14:48 (roy)<\/b>Unable to get boiler up and running even with Michael's assistance on video callMichael to attend Saturday morning <\/p>

24\/11\/2025 08:57 (michaelk)<\/b>Attended site to investigate ignition issues. The fault was rectified by installing a temporary condense hose to the kitchen sink. The recent condense repair unfortunately created a trap where the pipe entered the wall. I will forward a quote to re-run the condense by cutting into the wall inside the lower cupboard. 2hrs labour 105<\/p>

03\/12\/2025 15:03 (jane)<\/b>On going works we have to cut into the wall in the kitchen cupboard, install an access panel and re-run the condense<\/p>

04\/12\/2025 10:57 (jane)<\/b>Requested access from 10am on Friday 5th December <\/p>

04\/12\/2025 11:06 (jane)<\/b>Confirmed access from 10am on Friday 5th December All confirmed. Please use keys if tenant is not on site.<\/p>

08\/12\/2025 19:04 (michaelk)<\/b>Attended site to re-run condense pipework by opening the kitchen wall. An inspection hatch was cut in the wall, however there still was no clear access to the condense pipe. The condense pipe had to be run through the lower cupboards and terminate in to the kitchen waste. The boiler was then tested and left in full working order. 6hrs labour plus parts, total 392.21 ex vat.<\/p>

09\/12\/2025 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"21\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66432","activity_ticket_id":"61337","ticket_reference":"HDT62422","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17296 - Ceiling replacement and redecoration ","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/12\/25","activity_end":"2025-12-16 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75811","activity_notes":"Ceiling redecoration ","activity_timesheet":null,"ticket_notes_combined":"

02\/12\/2025 10:42 (jane)<\/b>Waiting on access for Wednesday 3rd December <\/p>

02\/12\/2025 11:21 (jane)<\/b>Confirmed for 9am on Wednesday 3rd December, tenant to provide access <\/p>

03\/12\/2025 14:45 (travis)<\/b>Ceiling works in bathroom,Removed all old lath nails from overhead joists, insulation fitted between joists,New plasterboard cut to suit and fitted to form new ceiling.<\/p>

04\/12\/2025 07:26 (roy)<\/b>Attended site but very tight in room.Travis said for me to go and do other jobs and he would call if required.Returned later<\/p>

05\/12\/2025 15:01 (jane)<\/b>Requested access for Tuesday morning 9th December to decorate the new ceiling <\/p>

05\/12\/2025 15:48 (jane)<\/b>Confirmed for Tuesday morning 9th December - Tenant home for access <\/p>

10\/12\/2025 15:09 (jane)<\/b>Tenant did not want the redecoration completed on 9th.We have suggested date of 16th December at 9am for the painting <\/p>

16\/12\/2025 14:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (jane)Waiting on access for Wednesday 3rd December <\/p>

02\/12\/2025 (jane)Confirmed for 9am on Wednesday 3rd December, tenant to provide access <\/p>

03\/12\/2025 (travis)Ceiling works in bathroom,Removed all old lath nails from overhead joists, insulation fitted between joists,New plasterboard cut to suit and fitted to form new ceiling.<\/p>

04\/12\/2025 (roy)Attended site but very tight in room.Travis said for me to go and do other jobs and he would call if required.Returned later<\/p>

05\/12\/2025 (jane)Requested access for Tuesday morning 9th December to decorate the new ceiling <\/p>

05\/12\/2025 (jane)Confirmed for Tuesday morning 9th December - Tenant home for access <\/p>

10\/12\/2025 (jane)Tenant did not want the redecoration completed on 9th.We have suggested date of 16th December at 9am for the painting <\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66433","activity_ticket_id":"61359","ticket_reference":"HDT62444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17329 - Replacement under kitchen cupboard lights ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/26","activity_end":"2026-01-24 11:20:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75812","activity_notes":"Replacement under kitchen cupboard lights ","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2025 10:16 (carly)<\/b>Alan awaiting parts.<\/p>

12\/01\/2026 16:17 (carly)<\/b>Alan will inform us when parts have arrived.<\/p>

13\/01\/2026 10:33 (jane)<\/b>Lights on order - 3\/5 day lead-time <\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Alan awaiting parts.<\/p>

12\/01\/2026 (carly)Alan will inform us when parts have arrived.<\/p>

13\/01\/2026 (jane)Lights on order - 3\/5 day lead-time <\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66434","activity_ticket_id":"61360","ticket_reference":"HDT62445","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Small hot water tank in the kitchen is leaking","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"11\/12\/25","activity_end":"2025-12-11 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75813","activity_notes":"Small hot water tank in the kitchen is leaking","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 15:47 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 15:44 (roy)<\/b>Over sink hot water system has sprung a leak.Took apart unit and needs new elbow or new unit.Please send to Michael Keenan <\/p>

05\/12\/2025 15:58 (jane)<\/b>Over sink hot water system has sprung a leak. Took apart unit and needs new elbow or new unit. Michael Keenan sourcing - Email Sent<\/b><\/p>

08\/12\/2025 14:35 (carly)<\/b>Access requested Wednesday 10th December at 9am.<\/p>

10\/12\/2025 13:23 (jane)<\/b>Requested access for mid-morning on Thursday 11th December <\/p>

10\/12\/2025 14:20 (jane)<\/b>Tenant home for access mid-morning on Thursday 11th December<\/p>

11\/12\/2025 12:43 (michaelk)<\/b>Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. 2hrs labour plus parts, total 108.70 ex vat.<\/p>

11\/12\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (roy)Over sink hot water system has sprung a leak.Took apart unit and needs new elbow or new unit.Please send to Michael Keenan <\/p>

05\/12\/2025 (jane)Over sink hot water system has sprung a leak. Took apart unit and needs new elbow or new unit. Michael Keenan sourcing <\/p>

08\/12\/2025 (carly)Access requested Wednesday 10th December at 9am.<\/p>

10\/12\/2025 (jane)Requested access for mid-morning on Thursday 11th December <\/p>

10\/12\/2025 (jane)Tenant home for access mid-morning on Thursday 11th December<\/p>

11\/12\/2025 (michaelk)Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. 2hrs labour plus parts, total 108.70 ex vat.<\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66435","activity_ticket_id":"61357","ticket_reference":"HDT62442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiators & Skylight","ticket_address_1":"Flat 5","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"138","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/25","activity_end":"2025-12-04 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75814","activity_notes":"Radiators","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 12:25 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 12:25 (carly)<\/b>Awaiting access details.<\/p>

03\/12\/2025 12:35 (carly)<\/b>Access requested for Mike K today Wednesday 3rd December pmAccess requested for Travis Thursday 4th December am<\/p>

04\/12\/2025 05:11 (michaelk)<\/b>Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working. Alan attended also and we are to attend tomorrow at 9am to inspect. 2hrs labour 105<\/p>

04\/12\/2025 11:02 (travis)<\/b>Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in.Sealed around perimeter of both skylights internally using a white silicone.<\/p>

05\/12\/2025 14:14 (alan)<\/b>Called out to investigate 3 storage heaters not working in flat, tested through and found fault to be off peak few spurs to the heaters.Replace few spurs to all 3 heaters, test and leave working <\/p>

05\/12\/2025 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (carly)Awaiting access details.<\/p>

03\/12\/2025 (carly)Access requested for Mike K today Wednesday 3rd December pmAccess requested for Travis Thursday 4th December am<\/p>

04\/12\/2025 (michaelk)Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working. Alan attended also and we are to attend tomorrow at 9am to inspect. 2hrs labour 105<\/p>

04\/12\/2025 (travis)Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in.Sealed around perimeter of both skylights internally using a white silicone.<\/p>

05\/12\/2025 (alan)Called out to investigate 3 storage heaters not working in flat, tested through and found fault to be off peak few spurs to the heaters.Replace few spurs to all 3 heaters, test and leave working <\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66436","activity_ticket_id":"61361","ticket_reference":"HDT62446","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17330 - Redecoration works ","ticket_address_1":"Flat 2.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/12\/25","activity_end":"2025-12-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75815","activity_notes":"To allow for a decorating team to attend the above site and carry out all necessary protection works as required.To carry out preparation works to all walls and woodwork throughout.Apply 1No coats of colour match emulsion to walls, undercoat all woodwork followed by 1No: top coat. Remove all protection works and clean site on completion.","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 14:16 (jack)<\/b>Done<\/p>

12\/12\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jack)Done<\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66437","activity_ticket_id":"61362","ticket_reference":"HDT62447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The kitchen sink is acting up again \u00e2\u20ac\u201d the water is draining extremely slowly - Tenant on site today ","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_id":"2933","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/12\/25","activity_end":"2025-12-06 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75816","activity_notes":"The kitchen sink is acting up again the water is draining extremely slowly - Tenant on site today ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2025 10:25 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 13:22 (roy)<\/b>Unable to gain access at present.Tenant requested that I come back later<\/p>

05\/12\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (roy)Unable to gain access at present.Tenant requested that I come back later<\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66438","activity_ticket_id":"61363","ticket_reference":"HDT62448","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Issue with lighting in lounge ","ticket_address_1":"Flat 6","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 6","cs_id":"2403","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"04\/12\/25","activity_end":"2025-12-04 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75817","activity_notes":"Issue with lighting in lounge one of the bulbs blew last night and now the dimmer isnt operating the other three lamps on the circuit have power but only very low. The tenant had a non-dimmable bulb which I replaced but even completing the circuit didnt help. I think the dimmer may have a fault.","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2025 10:36 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 10:37 (jane)<\/b>Requested access for today between 12 and 3pm <\/p>

04\/12\/2025 11:00 (jane)<\/b>Tenant home today for access between 12 and 3pm <\/p>

05\/12\/2025 13:26 (alan)<\/b>Replace faulty dimmer module in main room Test and leave work <\/p>

05\/12\/2025 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (jane)Requested access for today between 12 and 3pm <\/p>

04\/12\/2025 (jane)Tenant home today for access between 12 and 3pm <\/p>

05\/12\/2025 (alan)Replace faulty dimmer module in main room Test and leave work <\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66439","activity_ticket_id":"61364","ticket_reference":"HDT62449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out ITC check and provide report only - For Monday 5th January 2026","ticket_address_1":"Flat 4, 15 Willow Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 4, 15 Willow Street ","cs_id":"3226","cs_address_2":"","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3226","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/26","activity_end":"2026-01-30 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75818","activity_notes":"To carry out ITC check and provide report only -Keys are held at Stirling Ackroyd Shoreditch - 40 Great Eastern St, London EC2A 3EP (5 min walk from the property) Flat 4, 15 Willow Street, London, EC2A 4BH2 Bedroom 2 Bathroom 784 Sq.Ft ","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2025 11:21 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 11:22 (jane)<\/b>For Monday 5th January 2026<\/p>

02\/01\/2026 10:16 (jane)<\/b>Apologies for the last minute notice. The tenant has revoked his notice and will be terminating at a later date.Can we please move the ITC check for a later date. Will be likely 30th of March.<\/p>

14\/01\/2026 16:12 (jane)<\/b>ITC check booked in for the 30th January<\/p>","ticket_full_notes_text":"

04\/12\/2025 (jane)For Monday 5th January 2026<\/p>

02\/01\/2026 (jane)Apologies for the last minute notice. The tenant has revoked his notice and will be terminating at a later date.Can we please move the ITC check for a later date. Will be likely 30th of March.<\/p>

14\/01\/2026 (jane)ITC check booked in for the 30th January<\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66440","activity_ticket_id":"61365","ticket_reference":"HDT62450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17332 - Replacement parts to heating ","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_id":"1131","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/26","activity_end":"2026-01-23 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75819","activity_notes":"Replacement parts to heating ","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2025 11:18 (carly)<\/b>Parts now in.Access requested Thursday 11th December at 9am.<\/p>

10\/12\/2025 11:56 (carly)<\/b>Tenant away until next year.Client has requested Monday 5th January.<\/p>

12\/01\/2026 14:35 (carly)<\/b>Access requested for Thursday 15th January at 1pm.<\/p>

14\/01\/2026 12:32 (carly)<\/b>Follow up email sent.<\/p>

15\/01\/2026 10:23 (jane)<\/b>Tenant wants another date <\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Parts now in.Access requested Thursday 11th December at 9am.<\/p>

10\/12\/2025 (carly)Tenant away until next year.Client has requested Monday 5th January.<\/p>

12\/01\/2026 (carly)Access requested for Thursday 15th January at 1pm.<\/p>

14\/01\/2026 (carly)Follow up email sent.<\/p>

15\/01\/2026 (jane)Tenant wants another date <\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66441","activity_ticket_id":"61366","ticket_reference":"HDT62451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The tenant is still having issues with the thermostat","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/25","activity_end":"2025-12-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75820","activity_notes":"The tenant is still having issues with the thermostat","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2025 13:36 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 13:36 (jane)<\/b>Requested access for Monday afternoon 8th December, as will take time to check all zones <\/p>

05\/12\/2025 15:15 (jane)<\/b>For 11am on Monday 8th December, tenant to provide access <\/p>

08\/12\/2025 19:20 (michaelk)<\/b>Attended site to investigate temperature issue in all areas. I measured all of the wall controllers to firstly confirm the display temperatures were correct. All of the controllers were within 1c. I then exposed the underfloor controls in the wardrobes and operated each zone to confirm they were controlling the correct areas. I did find one zone head continously open, which we replaced. All of the controls are working as designed. Note; the ambient temperature of the rooms is the tenants complaint. I have confirmed the correct operation of the heating and controls. If this continues to be an issue, the building design\/heat gains, will need to be considered.3hrs labour 155<\/p>

09\/12\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (jane)Requested access for Monday afternoon 8th December, as will take time to check all zones <\/p>

05\/12\/2025 (jane)For 11am on Monday 8th December, tenant to provide access <\/p>

08\/12\/2025 (michaelk)Attended site to investigate temperature issue in all areas. I measured all of the wall controllers to firstly confirm the display temperatures were correct. All of the controllers were within 1c. I then exposed the underfloor controls in the wardrobes and operated each zone to confirm they were controlling the correct areas. I did find one zone head continously open, which we replaced. All of the controls are working as designed. Note; the ambient temperature of the rooms is the tenants complaint. I have confirmed the correct operation of the heating and controls. If this continues to be an issue, the building design\/heat gains, will need to be considered.3hrs labour 155<\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66442","activity_ticket_id":"61367","ticket_reference":"HDT62452","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Commercial handyman day - Monday 15.12.2025","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"15\/12\/25","activity_end":"2025-12-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75821","activity_notes":"Commercial handyman day - Monday 15.12.2025","activity_timesheet":null,"ticket_notes_combined":"

04\/12\/2025 14:03 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66443","activity_ticket_id":"61368","ticket_reference":"HDT62453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Issue with main door and lock not closing - For today ","ticket_address_1":"Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Goodwins House","cs_id":"25","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/12\/25","activity_end":"2025-12-04 16:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75822","activity_notes":"Issue with main door and lock not closing - For today ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2025 14:51 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 17:12 (roy)<\/b>Ease and adjusted front door closure <\/p>

05\/12\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (roy)Ease and adjusted front door closure <\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66445","activity_ticket_id":"61369","ticket_reference":"HDT62454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak coming into Note's Cafe basement ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"31 St Martins Lane ","cs_id":"333","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/25","activity_end":"2025-12-05 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75824","activity_notes":"To attend to leak coming into Note's Cafe basement ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2025 16:33 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 17:09 (roy)<\/b>Due to heavy rain, leak into basement at front of shop.Underneath the paving lights but not coming through paving lights but the border.Could even be coming from the pavement.Returning in the morning to look in daylight.Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 09:11 (jane)<\/b>Due to heavy rain, leak into basement at front of shop. Underneath the paving lights but not coming through paving lights but the border. Could even be coming from the pavement. Returning today look in daylight. Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted - Email Sent<\/b><\/p>

05\/12\/2025 11:10 (roy)<\/b>Cleaned and resealed edge of paving lightsIf leak continues then council may need to lift up paving slabs<\/p>

05\/12\/2025 13:49 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2025 13:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2025 13:20 (jane)<\/b>Reattending to the leak tomorrow morning, ensure the engineer reviews the areas highlighted, including the column\/pavement light junction and surrounding cracking.<\/p>

19\/12\/2025 15:33 (roy)<\/b>Clean and rake out gapsUsed wiki dry cement to fill gaps and under door and pillar<\/p>

19\/12\/2025 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (roy)Due to heavy rain, leak into basement at front of shop.Underneath the paving lights but not coming through paving lights but the border.Could even be coming from the pavement.Returning in the morning to look in daylight.Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 (jane)Due to heavy rain, leak into basement at front of shop. Underneath the paving lights but not coming through paving lights but the border. Could even be coming from the pavement. Returning today look in daylight. Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 (roy)Cleaned and resealed edge of paving lightsIf leak continues then council may need to lift up paving slabs<\/p>

16\/12\/2025 (jane)Reattending to the leak tomorrow morning, ensure the engineer reviews the areas highlighted, including the column\/pavement light junction and surrounding cracking.<\/p>

19\/12\/2025 (roy)Clean and rake out gapsUsed wiki dry cement to fill gaps and under door and pillar<\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66446","activity_ticket_id":"61370","ticket_reference":"HDT62455","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To allow for new water outlet under sink for new coffee machine, must be completed by 9am on Monday ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/25","activity_end":"2025-12-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75825","activity_notes":"To allow for new water outlet under sink for new coffee machine, must be completed by 9am on Monday ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2025 09:26 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 19:09 (michaelk)<\/b>Attended site to install a new mains connection for a coffee machine. Completed work and left fully operational. 2hrs labour plus parts, total 147.70 ex vat.<\/p>

09\/12\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (michaelk)Attended site to install a new mains connection for a coffee machine. Completed work and left fully operational. 2hrs labour plus parts, total 147.70 ex vat.<\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66447","activity_ticket_id":"61371","ticket_reference":"HDT62456","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No electric to whole building.","ticket_address_1":"25 Garrick Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"25 Garrick Street ","cs_id":"18","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/12\/25","activity_end":"2025-12-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75826","activity_notes":"No electric to whole building.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2025 09:31 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 09:31 (carly)<\/b>Alan is aware and attending now.<\/p>

05\/12\/2025 11:57 (alan)<\/b>Called out to investigate no power to flats 1,2 & 3 and no water to all flatsFault found to be on incoming mains supplyLiaise with UK power networksOnce UK power network had fixed problem, return to site reset booster system to ensure all flats have running water Spoke with apartment operation manager Sigiv I asked him to check that none of the apartments had left taps running<\/p>

05\/12\/2025 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (carly)Alan is aware and attending now.<\/p>

05\/12\/2025 (alan)Called out to investigate no power to flats 1,2 & 3 and no water to all flatsFault found to be on incoming mains supplyLiaise with UK power networksOnce UK power network had fixed problem, return to site reset booster system to ensure all flats have running water Spoke with apartment operation manager Sigiv I asked him to check that none of the apartments had left taps running<\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66448","activity_ticket_id":"61372","ticket_reference":"HDT62457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Radiators not heating up","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/12\/25","activity_end":"2025-12-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75827","activity_notes":"Radiators not heating up","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2025 10:41 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 10:43 (carly)<\/b>Access requested Monday 8th December between 9-10am.<\/p>

05\/12\/2025 11:55 (carly)<\/b>Confirmed for Monday 8th, tenant to provide access.<\/p>

08\/12\/2025 19:07 (michaelk)<\/b>Attended site to inspect radiators that weren't heating. Checked various radiators and released the pins. Allowed the radiators to heat up, leaving all radiators in full working order. 2hrs labour 105<\/p>

09\/12\/2025 10:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (carly)Access requested Monday 8th December between 9-10am.<\/p>

05\/12\/2025 (carly)Confirmed for Monday 8th, tenant to provide access.<\/p>

08\/12\/2025 (michaelk)Attended site to inspect radiators that weren't heating. Checked various radiators and released the pins. Allowed the radiators to heat up, leaving all radiators in full working order. 2hrs labour 105<\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66449","activity_ticket_id":"61373","ticket_reference":"HDT62458","ticket_client":"2177","client_name":"One Berkeley ","ticket_title":"MDR\/JH\/17231 - Construct timber framework to lift cart ","ticket_address_1":"One Berkeley Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1J 8DJ","cs_address_1":"One Berkeley Street","cs_id":"3127","cs_address_2":"","cs_town":"London","cs_postcode":"W1J 8DJ","ticket_client_site":"3127","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/01\/26","activity_end":"2026-01-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75828","activity_notes":"To allow to attend the above site with all necessary plant\/materials and carry out protection works as required.To construct timber framework to lift cart surround as directed, apply 12.5mm plasterboard in order to infill panels as discussed.Tape and skim all joints followed by 2No coats of chosen colour emulsion.Remove all protection works and leave all working areas clean and tidy on completion.","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2026 13:04 (jack)<\/b>790.00<\/p>

09\/01\/2026 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (jack)790.00<\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66450","activity_ticket_id":"61374","ticket_reference":"HDT62459","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17335 - Repair or replacement appliance ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"18\/12\/25","activity_end":"2025-12-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75829","activity_notes":"Replacement Neff washer\/dryer appliance ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2025 11:11 (jane)<\/b>Instructed Repair Aid to replace with NE|FF washer\/dryer <\/p>

11\/12\/2025 15:06 (jane)<\/b>Requested access for Thursday, 18th of Dec in the afternoon 12-6 pm<\/p>

15\/12\/2025 14:45 (carly)<\/b>Tenant has requested Friday 19th December instead, awaiting response from repair aid.<\/p>

15\/12\/2025 15:09 (carly)<\/b>Tenant has now requested Thursday 18th December. Repair Aid to call Lilian on arrival.<\/p>

19\/12\/2025 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (jane)Instructed Repair Aid to replace with NE|FF washer\/dryer <\/p>

11\/12\/2025 (jane)Requested access for Thursday, 18th of Dec in the afternoon 12-6 pm<\/p>

15\/12\/2025 (carly)Tenant has requested Friday 19th December instead, awaiting response from repair aid.<\/p>

15\/12\/2025 (carly)Tenant has now requested Thursday 18th December. Repair Aid to call Lilian on arrival.<\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66451","activity_ticket_id":"61375","ticket_reference":"HDT62460","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd Floor Gents Toilet | Locking Mechanism needs Fixing","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/25","activity_end":"2025-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75830","activity_notes":"3rd Floor Gents Toilet | Locking Mechanism needs FixingUnable to lock toilet door","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 15:42 (roy)<\/b>Can lock door from outside but not from inside.Removed and tried to ease ans adjust but no joyNew required <\/p>

05\/12\/2025 15:57 (jane)<\/b>Returning on Monday 8th December with new locking device - Email Sent<\/b><\/p>

08\/12\/2025 13:28 (carly)<\/b>New lock arriving Tuesday 9th December, access requested Wednesday 10th December pm or Thursday 11th December am.<\/p>

08\/12\/2025 13:31 (carly)<\/b>Confirmed for Wednesday 10th December pm.<\/p>

11\/12\/2025 09:43 (jane)<\/b>Advised client we will be attending this afternoon <\/p>

12\/12\/2025 12:25 (roy)<\/b>Replaced locking mechanism <\/p>

12\/12\/2025 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (roy)Can lock door from outside but not from inside.Removed and tried to ease ans adjust but no joyNew required <\/p>

05\/12\/2025 (jane)Returning on Monday 8th December with new locking device <\/p>

08\/12\/2025 (carly)New lock arriving Tuesday 9th December, access requested Wednesday 10th December pm or Thursday 11th December am.<\/p>

08\/12\/2025 (carly)Confirmed for Wednesday 10th December pm.<\/p>

11\/12\/2025 (jane)Advised client we will be attending this afternoon <\/p>

12\/12\/2025 (roy)Replaced locking mechanism <\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66452","activity_ticket_id":"61376","ticket_reference":"HDT62461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17334 - Repairs to en-suite door ","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_id":"1864","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_status_code":"Open","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"17\/02\/26","activity_end":"2026-02-17 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75831","activity_notes":"Repairs to en-suite door ","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2025 11:09 (carly)<\/b>Twenty\/Twenty have requested the 12th or 19th December.Awaiting confirmation from client.<\/p>

15\/12\/2025 09:58 (carly)<\/b>Twenty\/Twenty have requested Wednesday 7th January. Awaiting client response. <\/p>

16\/12\/2025 11:52 (carly)<\/b>Client has tenants until February, they will inform us when the property is vacant.<\/p>

17\/12\/2025 09:48 (carly)<\/b>Twenty\/ twenty have now requested 17th February, awaiting client response.<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Twenty\/Twenty have requested the 12th or 19th December.Awaiting confirmation from client.<\/p>

15\/12\/2025 (carly)Twenty\/Twenty have requested Wednesday 7th January. Awaiting client response. <\/p>

16\/12\/2025 (carly)Client has tenants until February, they will inform us when the property is vacant.<\/p>

17\/12\/2025 (carly)Twenty\/ twenty have now requested 17th February, awaiting client response.<\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66453","activity_ticket_id":"61017","ticket_reference":"HDT62102","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17270 - Replacement bedroom blinds and shower rail kit ","ticket_address_1":"Flat 3","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 3","cs_id":"321","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/25","activity_end":"2025-12-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75832","activity_notes":"Replacement bedroom blinds and shower rail kit ","activity_timesheet":"2","ticket_notes_combined":"

03\/11\/2025 11:01 (jane)<\/b>Requested access for Tuesday afternoon 4th Nov to take final measurements <\/p>

04\/11\/2025 14:43 (jane)<\/b>Taking final measurements of the blinds on Thursday 6th November<\/p>

07\/11\/2025 15:26 (jane)<\/b>Blinds on order anticipated dispatch date 27\/11\/2025 - Shower rail kit no longer required <\/p>

05\/12\/2025 11:40 (carly)<\/b>Access requested Wednesday 10th December at 9am.<\/p>

05\/12\/2025 13:24 (jane)<\/b>For 10am on Wednesday 10th December The guest will be informed. Lilian will obtain access code number to the door on Wednesday<\/p>

09\/12\/2025 15:38 (travis)<\/b>Collection of materials.<\/p>

10\/12\/2025 14:02 (travis)<\/b>Attended and fitted X2 new double roller blinds,old blinds removed and disposed off <\/p>

10\/12\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66454","activity_ticket_id":"61019","ticket_reference":"HDT62104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17271 - Replacement glass pane, new blinds ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4","cs_id":"322","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"10\/12\/25","activity_end":"2025-12-10 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75833","activity_notes":"Replacement glass pane, new blinds ","activity_timesheet":"2","ticket_notes_combined":"

30\/10\/2025 16:28 (jane)<\/b>Instructed Prentice Glass, they will need to conduct a site visit as we provided them with the details <\/p>

03\/11\/2025 11:01 (jane)<\/b>Requested access for Tuesday afternoon 4th to take final measurements <\/p>

04\/11\/2025 14:43 (jane)<\/b>Taking final measurements of the glass and blinds on Thursday 6th November <\/p>

07\/11\/2025 15:25 (jane)<\/b>Blinds on order anticipated dispatch date 27\/11\/2025<\/p>

11\/11\/2025 10:52 (jane)<\/b>Glazing completed <\/p>

05\/12\/2025 11:47 (carly)<\/b>Access requested Wednesday 10th December at 11am.<\/p>

05\/12\/2025 13:24 (jane)<\/b>For 10am on Wednesday 10th December The guest will be informed. Lilian will obtain access code number to the door on Wednesday<\/p>

09\/12\/2025 15:38 (travis)<\/b>Collection of materials <\/p>

10\/12\/2025 14:05 (travis)<\/b>Attended and fitted X3 double roller blinds, removed old blinds and disposed off <\/p>

10\/12\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"24\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66455","activity_ticket_id":"61360","ticket_reference":"HDT62445","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Small hot water tank in the kitchen is leaking","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/12\/25","activity_end":"2025-12-05 15:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75834","activity_notes":"Small hot water tank in the kitchen is leakingTenant home ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 15:47 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 15:44 (roy)<\/b>Over sink hot water system has sprung a leak.Took apart unit and needs new elbow or new unit.Please send to Michael Keenan <\/p>

05\/12\/2025 15:58 (jane)<\/b>Over sink hot water system has sprung a leak. Took apart unit and needs new elbow or new unit. Michael Keenan sourcing - Email Sent<\/b><\/p>

08\/12\/2025 14:35 (carly)<\/b>Access requested Wednesday 10th December at 9am.<\/p>

10\/12\/2025 13:23 (jane)<\/b>Requested access for mid-morning on Thursday 11th December <\/p>

10\/12\/2025 14:20 (jane)<\/b>Tenant home for access mid-morning on Thursday 11th December<\/p>

11\/12\/2025 12:43 (michaelk)<\/b>Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. 2hrs labour plus parts, total 108.70 ex vat.<\/p>

11\/12\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (roy)Over sink hot water system has sprung a leak.Took apart unit and needs new elbow or new unit.Please send to Michael Keenan <\/p>

05\/12\/2025 (jane)Over sink hot water system has sprung a leak. Took apart unit and needs new elbow or new unit. Michael Keenan sourcing <\/p>

08\/12\/2025 (carly)Access requested Wednesday 10th December at 9am.<\/p>

10\/12\/2025 (jane)Requested access for mid-morning on Thursday 11th December <\/p>

10\/12\/2025 (jane)Tenant home for access mid-morning on Thursday 11th December<\/p>

11\/12\/2025 (michaelk)Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. 2hrs labour plus parts, total 108.70 ex vat.<\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66456","activity_ticket_id":"61377","ticket_reference":"HDT62462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Estate office - Items to be ordered ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Completed","activity_resource_id":"40","resource_name":"N\/A","activity_start":"05\/12\/25","activity_end":"2025-12-05 15:43:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75835","activity_notes":"Estate office - Items to be ordered ","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2025 13:43 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 13:45 (jane)<\/b>Items have been ordered from Amazon to be delivered straight to site office on Monday 8th and Tuesday 9th December <\/p>

09\/12\/2025 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (jane)Items have been ordered from Amazon to be delivered straight to site office on Monday 8th and Tuesday 9th December <\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66457","activity_ticket_id":"61378","ticket_reference":"HDT62463","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install a new supply with 16-amp outlet by door by pineapple shop - Lynne's budget ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Mercers Covent Garden ","cs_id":"2945","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/25","activity_end":"2025-12-08 11:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75836","activity_notes":"To install a new supply with 16-amp outlet by door by pineapple shopThe socket will be installed just inside the service corridor, and we will run a lead out.this will mean we can leave the socket ready for future use.","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2025 14:04 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 07:49 (alan)<\/b>Supply and install new 16amp socket taking power from local distribution board by door to service corridor pineapple for event <\/p>

11\/12\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (alan)Supply and install new 16amp socket taking power from local distribution board by door to service corridor pineapple for event <\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66458","activity_ticket_id":"60982","ticket_reference":"HDT62067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/ GAS\/PAT","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2.1","cs_id":"14","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/25","activity_end":"2025-12-17 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75837","activity_notes":"Blind clips on order ","activity_timesheet":"2","ticket_notes_combined":"

22\/10\/2025 10:11 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 05:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/12\/2025 14:41 (jane)<\/b>Safety blind clips have been ordered, 2\/3 day lead-time <\/p>

05\/12\/2025 14:53 (travis)<\/b>Itc works <\/p>

17\/12\/2025 11:14 (travis)<\/b>Attended above property and fitted blind chain cleats to all windows to complete all ITC Works.<\/p>

17\/12\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66459","activity_ticket_id":"61379","ticket_reference":"HDT62464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge temperature not working","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/12\/25","activity_end":"2025-12-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75838","activity_notes":"Fridge temperature not working","activity_timesheet":null,"ticket_notes_combined":"

05\/12\/2025 16:28 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 16:28 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

08\/12\/2025 09:44 (carly)<\/b>Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 15:13 (jane)<\/b>Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 10:10 (carly)<\/b>Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 08:57 (roy)<\/b>With Repair Aid<\/p>

12\/12\/2025 12:58 (jane)<\/b>PCB for fridge on order - Email Sent<\/b><\/p>

17\/12\/2025 10:49 (carly)<\/b>Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 15:31 (jane)<\/b>Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 12:58 (roy)<\/b>With Repair Aid but new Fridge\/Freezer is needed <\/p>

23\/12\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (jane)Waiting on a date from Repair Aid <\/p>

08\/12\/2025 (carly)Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 (jane)Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 (carly)Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 (roy)With Repair Aid<\/p>

12\/12\/2025 (jane)PCB for fridge on order <\/p>

17\/12\/2025 (carly)Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 (jane)Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 (roy)With Repair Aid but new Fridge\/Freezer is needed <\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66461","activity_ticket_id":"61380","ticket_reference":"HDT62465","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_title":"Blocked toilet.","ticket_address_1":"68 Maybury Court","ticket_address_2":"Marylebone Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1G 8JG","cs_address_1":"68 Maybury Court","cs_id":"3227","cs_address_2":"Marylebone Street","cs_town":"London","cs_postcode":"W1G 8JG","ticket_client_site":"3227","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/12\/25","activity_end":"2025-12-07 19:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75840","activity_notes":"Blocked toilet.","activity_timesheet":"2","ticket_notes_combined":"

07\/12\/2025 17:10 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 05:37 (roy)<\/b>Blocked toilets clearedTestedAll ok<\/p>

08\/12\/2025 09:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (roy)Blocked toilets clearedTestedAll ok<\/p>","ticket_created":"07\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66462","activity_ticket_id":"61381","ticket_reference":"HDT62466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Lock ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Unit 5-6 Central Cross","cs_id":"3228","cs_address_2":"57-63 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"3228","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/12\/25","activity_end":"2025-12-08 11:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75841","activity_notes":"Faulty Lock","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 08:10 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 09:32 (roy)<\/b>Lock had fallen off the door due to broken screws.Removed screws from lock and refixed to door.Lock does work but handle not returning to original position after use but does if you lift up handle.Clutch has gone and recommend fitting a new combination lock<\/p>

09\/12\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (roy)Lock had fallen off the door due to broken screws.Removed screws from lock and refixed to door.Lock does work but handle not returning to original position after use but does if you lift up handle.Clutch has gone and recommend fitting a new combination lock<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66463","activity_ticket_id":"61382","ticket_reference":"HDT62467","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Leak in Ladies cubicle ","ticket_address_1":"18 Stoney Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9AD","cs_address_1":"18 Stoney Street ","cs_id":"3022","cs_address_2":"","cs_town":"London","cs_postcode":"SE1 9AD","ticket_client_site":"3022","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/12\/25","activity_end":"2025-12-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75842","activity_notes":"Leak in Ladies cubicle ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 10:30 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 15:04 (roy)<\/b>After searching all toilets for a leak eventually found 3 x leaks on one toilet.Need to get parts and remove toilet<\/p>

09\/12\/2025 15:08 (roy)<\/b>Removed toilet and replaced pan connector and bung.Unable to reach connection underneath the cistern but feels dry.Replaced toilet and resealed around toilet.All seems ok.If we need to get to underside of cistern then an access panel will be needed as you can't get to it from above or below<\/p>

09\/12\/2025 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (roy)After searching all toilets for a leak eventually found 3 x leaks on one toilet.Need to get parts and remove toilet<\/p>

09\/12\/2025 (roy)Removed toilet and replaced pan connector and bung.Unable to reach connection underneath the cistern but feels dry.Replaced toilet and resealed around toilet.All seems ok.If we need to get to underside of cistern then an access panel will be needed as you can't get to it from above or below<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66464","activity_ticket_id":"61383","ticket_reference":"HDT62468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reinstate the bathroom tiles and the microwave ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/12\/25","activity_end":"2025-12-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75843","activity_notes":"Reinstate the bathroom tiles and the microwave ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 10:35 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 10:36 (carly)<\/b>Access requested Tuesday 9th December at 11am.<\/p>

08\/12\/2025 10:44 (carly)<\/b>Access confirmed, please use keys.<\/p>

08\/12\/2025 15:49 (travis)<\/b>Attended above property with keys and reinstated bathroom tiles back into position using construction adhesive and temporary masking tape whilst adhesive cures,tenant can remove tomorrow noon or I could re-attend and remove.Microwave door removed and sealed back together, refitted door and tested.<\/p>

09\/12\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Access requested Tuesday 9th December at 11am.<\/p>

08\/12\/2025 (carly)Access confirmed, please use keys.<\/p>

08\/12\/2025 (travis)Attended above property with keys and reinstated bathroom tiles back into position using construction adhesive and temporary masking tape whilst adhesive cures,tenant can remove tomorrow noon or I could re-attend and remove.Microwave door removed and sealed back together, refitted door and tested.<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66465","activity_ticket_id":"61384","ticket_reference":"HDT62469","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17336 - Replacement blinds ","ticket_address_1":"Flat 1","ticket_address_2":"94 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"Flat 1","cs_id":"1535","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 5EB","ticket_client_site":"1535","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/26","activity_end":"2026-01-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75844","activity_notes":"Replacement blinds ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 10:48 (carly)<\/b>Jane to order blinds.<\/p>

10\/12\/2025 09:33 (jane)<\/b>anticipated dispatch date - pre-Christmas <\/p>

12\/01\/2026 11:36 (carly)<\/b>Access requested for Wednesday 14th January 11am.<\/p>

12\/01\/2026 14:45 (carly)<\/b>Access confirmed. Lilian will provide door code access.<\/p>

14\/01\/2026 14:00 (travis)<\/b>Collection of blinds,Attended above property and removed all blinds X5.Fitted new double roller blinds to living room and entrance Inc cleats for chains.Disposal of old blinds.<\/p>

14\/01\/2026 14:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Jane to order blinds.<\/p>

10\/12\/2025 (jane)anticipated dispatch date - pre-Christmas <\/p>

12\/01\/2026 (carly)Access requested for Wednesday 14th January 11am.<\/p>

12\/01\/2026 (carly)Access confirmed. Lilian will provide door code access.<\/p>

14\/01\/2026 (travis)Collection of blinds,Attended above property and removed all blinds X5.Fitted new double roller blinds to living room and entrance Inc cleats for chains.Disposal of old blinds.<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66466","activity_ticket_id":"61385","ticket_reference":"HDT62470","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"FB2 Lock Broken","ticket_address_1":"8 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8 Gerrard Street ","cs_id":"329","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"329","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/12\/25","activity_end":"2025-12-08 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75845","activity_notes":"FB2 Lock Broken","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 13:11 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 13:43 (travis)<\/b>Collection of keys and attached above property,found riser cupboard FB Lock to be working as it should but found main street door to property not fully closing.Adjusted overhead door closer to allow door to shut positively, cleaned hinges and locks of dirt and lubricated all moving parts, tested and all working well on exit from property.<\/p>

09\/12\/2025 14:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (travis)Collection of keys and attached above property,found riser cupboard FB Lock to be working as it should but found main street door to property not fully closing.Adjusted overhead door closer to allow door to shut positively, cleaned hinges and locks of dirt and lubricated all moving parts, tested and all working well on exit from property.<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66467","activity_ticket_id":"61386","ticket_reference":"HDT62471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" No power to sockets","ticket_address_1":"10 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"10 Horse & Dolphin Yard","cs_id":"1036","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/12\/25","activity_end":"2025-12-08 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75846","activity_notes":" No power to socketsCheck the power socket supply. No power reported","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 13:15 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 07:51 (alan)<\/b>Called out to investigate sockets not working in common parts Found MCB to be tripped in landlord distribution board reset test and leave working <\/p>

11\/12\/2025 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (alan)Called out to investigate sockets not working in common parts Found MCB to be tripped in landlord distribution board reset test and leave working <\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66468","activity_ticket_id":"61387","ticket_reference":"HDT62472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Aeria Apartments ( Q Apartments )","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/25","activity_end":"2025-12-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75847","activity_notes":"Aeria Apartments ( Q Apartments )1.Common Area Cracks: There are cracks throughout the common areas. Could you please take a look and let us know if anything can be done to repair them?2.Staircase Ceiling: In the staircase, there is a low ceiling that requires yellow hazard stripes to ensure it is clearly visible as a health and safety measure.","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 14:05 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 14:51 (carly)<\/b>Confirmed for Friday 12th December.<\/p>

15\/12\/2025 08:27 (roy)<\/b>Ground floor there has been a leak and cracks are related to leak.Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

16\/12\/2025 10:17 (jane)<\/b>Ground floor there has been a leak and cracks are related to leak. Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign - Email Sent<\/b><\/p>

09\/01\/2026 13:06 (jack)<\/b>230<\/p>

09\/01\/2026 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Confirmed for Friday 12th December.<\/p>

15\/12\/2025 (roy)Ground floor there has been a leak and cracks are related to leak.Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

16\/12\/2025 (jane)Ground floor there has been a leak and cracks are related to leak. Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

09\/01\/2026 (jack)230<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66469","activity_ticket_id":"61388","ticket_reference":"HDT62473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Ensuite radiator not working.","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/26","activity_end":"2026-01-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75848","activity_notes":"Ensuite radiator not working.","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 14:54 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 14:56 (carly)<\/b>Access requested Thursday 11th December between 2-3pm.<\/p>

09\/12\/2025 09:51 (carly)<\/b>Confirmed, tenant to provide access.<\/p>

12\/12\/2025 10:54 (jane)<\/b>Client has moved the job direct with M Keenan to Thursday 18th December <\/p>

18\/12\/2025 10:24 (jane)<\/b>Client coming back with another date <\/p>

08\/01\/2026 07:48 (michaelk)<\/b>Attended site and corrected faults with both radiators. 1hr labour 55<\/p>

08\/01\/2026 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Access requested Thursday 11th December between 2-3pm.<\/p>

09\/12\/2025 (carly)Confirmed, tenant to provide access.<\/p>

12\/12\/2025 (jane)Client has moved the job direct with M Keenan to Thursday 18th December <\/p>

18\/12\/2025 (jane)Client coming back with another date <\/p>

08\/01\/2026 (michaelk)Attended site and corrected faults with both radiators. 1hr labour 55<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66470","activity_ticket_id":"61389","ticket_reference":"HDT62474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen extractor fan not working properly.","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/12\/25","activity_end":"2025-12-11 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75849","activity_notes":"Kitchen extractor fan not working properly.","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 14:57 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 09:53 (carly)<\/b>Tenant can provide access between 2-3pm Thursday 11th December.<\/p>

15\/12\/2025 10:10 (alan)<\/b>Look at extractor hood in kitchen not working Replace blown fuse, tested and left working <\/p>

15\/12\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Tenant can provide access between 2-3pm Thursday 11th December.<\/p>

15\/12\/2025 (alan)Look at extractor hood in kitchen not working Replace blown fuse, tested and left working <\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66471","activity_ticket_id":"61390","ticket_reference":"HDT62475","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Meter Identification","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/01\/26","activity_end":"2026-01-30 12:01:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75850","activity_notes":"Meter IdentificationIdentify where all the water meters are and which meter feeds which flat, we located some meters in the entrance cupboard on the left hand side and I believe some may be located in the street but other than 3 of the meters that are labelled we are unsure.There are 2 meters labelled 2.0 and 3.0 but these flat numbers do not exist in the building.","activity_timesheet":null,"ticket_notes_combined":"

08\/12\/2025 15:21 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 15:06 (carly)<\/b>Please call Lilian on arrival.<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Please call Lilian on arrival.<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66472","activity_ticket_id":"61391","ticket_reference":"HDT62476","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":" To install 2 temporary lights by bin store","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/25","activity_end":"2025-12-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75851","activity_notes":" To install 2 temporary lights by bin store.2 temporary lights by the bin store old brewers yard","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 15:27 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 15:57 (carly)<\/b>Alan is aware,<\/p>

11\/12\/2025 07:58 (alan)<\/b>Supply install 2 temporary emergency lights Bin room fire exit exit door<\/p>

11\/12\/2025 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Alan is aware,<\/p>

11\/12\/2025 (alan)Supply install 2 temporary emergency lights Bin room fire exit exit door<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66473","activity_ticket_id":"61392","ticket_reference":"HDT62477","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lightings ","ticket_address_1":"Flat 4 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 4 Exeter Mansions","cs_id":"1031","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1031","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/12\/25","activity_end":"2025-12-09 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75852","activity_notes":"Lightings 2 light fixtures that flicker (reception room and bedroom). Weve tried changing the light bulbs, but that has not resolved the issue. ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 15:42 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 15:56 (carly)<\/b>Alan is aware and will attend Tuesday 9th December at 10am.Tenant home for access.<\/p>

11\/12\/2025 07:53 (alan)<\/b>Investigate lights flickering in main room and bedroomReplace faulty dimmer switch in main room and replace faulty damaged lamp holder in bedroom<\/p>

11\/12\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Alan is aware and will attend Tuesday 9th December at 10am.Tenant home for access.<\/p>

11\/12\/2025 (alan)Investigate lights flickering in main room and bedroomReplace faulty dimmer switch in main room and replace faulty damaged lamp holder in bedroom<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66474","activity_ticket_id":"61393","ticket_reference":"HDT62478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mould","ticket_address_1":"Flat 2 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/12\/25","activity_end":"2025-12-20 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75853","activity_notes":"MouldTo investigate the mould.","activity_timesheet":null,"ticket_notes_combined":"

09\/12\/2025 10:22 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 10:23 (carly)<\/b>Awaiting access details.<\/p>

12\/12\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Awaiting access details.<\/p>","ticket_created":"09\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66475","activity_ticket_id":"61394","ticket_reference":"HDT62479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Reseal edges of the bathroom flooring.","ticket_address_1":"Flat 6","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 6","cs_id":"1204","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/25","activity_end":"2025-12-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75854","activity_notes":"Reseal edges of the bathroom flooring.","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2025 10:35 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 10:36 (carly)<\/b>Access requested Wednesday 17th December at 9am.<\/p>

09\/12\/2025 10:48 (carly)<\/b>Confirmed, tenant to provide access.<\/p>

17\/12\/2025 10:15 (travis)<\/b>Attached above property with keys,Cut out deteriorated mastic seal in main bathroom and cleaned work area between floor tiles and tiled up stands.Applied new silicone seal in white to match existing mastic in bathroom.Returned keys back to security.<\/p>

17\/12\/2025 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Access requested Wednesday 17th December at 9am.<\/p>

09\/12\/2025 (carly)Confirmed, tenant to provide access.<\/p>

17\/12\/2025 (travis)Attached above property with keys,Cut out deteriorated mastic seal in main bathroom and cleaned work area between floor tiles and tiled up stands.Applied new silicone seal in white to match existing mastic in bathroom.Returned keys back to security.<\/p>","ticket_created":"09\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66476","activity_ticket_id":"61355","ticket_reference":"HDT62440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17326 - Replacement free standing washer\/dryer ","ticket_address_1":"Flat 1.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.3","cs_id":"1047","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/25","activity_end":"2025-12-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75855","activity_notes":"Replacement free standing washer\/dryer ","activity_timesheet":"2","ticket_notes_combined":"

03\/12\/2025 11:36 (jane)<\/b>Instructed Repair Aid to order the new Hotpoint washer\/dryer <\/p>

09\/12\/2025 10:25 (carly)<\/b>Repair aid requested access Tuesday 16th December 12-6pm.Awaiting confirmation from client.<\/p>

09\/12\/2025 10:47 (carly)<\/b>Confirmed for Tuesday 16th December - please use keys for access.<\/p>

15\/12\/2025 16:24 (carly)<\/b>Repair Aid have now requested 8-8:30am slot.Please collect keys on arrival and call Lilian.<\/p>

16\/12\/2025 09:42 (roy)<\/b>With Repair Aid<\/p>

16\/12\/2025 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (jane)Instructed Repair Aid to order the new Hotpoint washer\/dryer <\/p>

09\/12\/2025 (carly)Repair aid requested access Tuesday 16th December 12-6pm.Awaiting confirmation from client.<\/p>

09\/12\/2025 (carly)Confirmed for Tuesday 16th December - please use keys for access.<\/p>

15\/12\/2025 (carly)Repair Aid have now requested 8-8:30am slot.Please collect keys on arrival and call Lilian.<\/p>

16\/12\/2025 (roy)With Repair Aid<\/p>","ticket_created":"03\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66477","activity_ticket_id":"61395","ticket_reference":"HDT62480","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17292 - Repairs and redecoration works ","ticket_address_1":"11 Mercer Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QE","cs_address_1":"11 Mercer Street ","cs_id":"3176","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QE","ticket_client_site":"3176","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"10\/12\/25","activity_end":"2025-12-10 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75856","activity_notes":"Repairs and redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 14:16 (jack)<\/b>Done<\/p>

12\/12\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jack)Done<\/p>","ticket_created":"09\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66478","activity_ticket_id":"61396","ticket_reference":"HDT62481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dimmer switch-Living room & bedroom","ticket_address_1":"Flat 1","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1043","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"11\/12\/25","activity_end":"2025-12-11 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75857","activity_notes":"Dimmer switch-Living room & bedroom","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2025 12:08 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 12:24 (carly)<\/b>Access requested Thursday 11th or Friday 12th December.<\/p>

09\/12\/2025 12:41 (carly)<\/b>Access confirmed for Thursday 11th December, Adriana can provide access at any time.<\/p>

15\/12\/2025 10:12 (alan)<\/b>Replace 2 faulty dimmer modules for lights in main room and replace 2 faulty LED downlights in bathroom<\/p>

15\/12\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Access requested Thursday 11th or Friday 12th December.<\/p>

09\/12\/2025 (carly)Access confirmed for Thursday 11th December, Adriana can provide access at any time.<\/p>

15\/12\/2025 (alan)Replace 2 faulty dimmer modules for lights in main room and replace 2 faulty LED downlights in bathroom<\/p>","ticket_created":"09\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66479","activity_ticket_id":"61397","ticket_reference":"HDT62482","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Additional works to coffee machines installation ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/12\/25","activity_end":"2025-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75858","activity_notes":"Additional works to coffee machines installation ","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2025 13:23 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 07:55 (alan)<\/b>Assisting removing dishwashers on ground floor and putting them back once coffee machine has been installedDrill hole through worktop on first floor for new coffee machine waste <\/p>

15\/12\/2025 07:06 (alan)<\/b>Assist with installation of new coffee machine 1st floor Adjust drawer to allow for waste pipe from coffee machine<\/p>

15\/12\/2025 12:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (alan)Assisting removing dishwashers on ground floor and putting them back once coffee machine has been installedDrill hole through worktop on first floor for new coffee machine waste <\/p>

15\/12\/2025 (alan)Assist with installation of new coffee machine 1st floor Adjust drawer to allow for waste pipe from coffee machine<\/p>","ticket_created":"09\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66480","activity_ticket_id":"61398","ticket_reference":"HDT62483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues ","ticket_address_1":"Flat 1","ticket_address_2":"17a Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"2740","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2740","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/25","activity_end":"2025-12-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75859","activity_notes":"Heating issues We had a report regarding the heating and hot water not working in the apartment. Our in house maintenance team have attended and found an F22 error and 0 pressure on the boiler. We managed to put the pressure up to 1.8 on the bar so the heating and hot water came back on, however; we have also noticed there is a slight leak on the left hand side valve","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2025 16:31 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 16:34 (jane)<\/b>Requested access for Wednesday 10th December between 1 and 2pm <\/p>

10\/12\/2025 10:08 (carly)<\/b>Confirmed for today, please can we get a 30 minute call prior to the contractors attendance? It'll be Shaun meeting them, he can be reached on 07721 121 241 - any issues please call our office 0330 0240 102.<\/p>

11\/12\/2025 09:50 (michaelk)<\/b>Attended site to investigate reported low pressure issue, although the system had already been topped up. Found the shrader valve leaking on the expansion vessel which was repaired. Inspected radiator connections, left in full working order. Note; the fault history was checked which showed the last 10 faults were all low pressure. If we are not informed of hostory with this type of fault, its more difficult to rectify. If the system is regularly repressurised, any chemical protection in the system will be diluted.2hrs labour 105<\/p>

11\/12\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (jane)Requested access for Wednesday 10th December between 1 and 2pm <\/p>

10\/12\/2025 (carly)Confirmed for today, please can we get a 30 minute call prior to the contractors attendance? It'll be Shaun meeting them, he can be reached on 07721 121 241 - any issues please call our office 0330 0240 102.<\/p>

11\/12\/2025 (michaelk)Attended site to investigate reported low pressure issue, although the system had already been topped up. Found the shrader valve leaking on the expansion vessel which was repaired. Inspected radiator connections, left in full working order. Note; the fault history was checked which showed the last 10 faults were all low pressure. If we are not informed of hostory with this type of fault, its more difficult to rectify. If the system is regularly repressurised, any chemical protection in the system will be diluted.2hrs labour 105<\/p>","ticket_created":"09\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66481","activity_ticket_id":"61399","ticket_reference":"HDT62484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap handle for the hot water has broken and now no hot water is usable via the tap head","ticket_address_1":"Flat 5","ticket_address_2":"21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 5","cs_id":"1461","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"10\/12\/25","activity_end":"2025-12-10 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75860","activity_notes":"Kitchen tap handle for the hot water has broken and now no hot water is usable via the tap head","activity_timesheet":"2","ticket_notes_combined":"

09\/12\/2025 16:38 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 16:39 (jane)<\/b>Requested access for late afternoon on Wednesday 10th December <\/p>

10\/12\/2025 10:53 (carly)<\/b>Follow up email sent requesting access for today.<\/p>

10\/12\/2025 11:52 (carly)<\/b>Confirmed for today, tenant home for access.<\/p>

11\/12\/2025 09:45 (michaelk)<\/b>Attended site, collected replacement kitchen tap and fitted, leaving in full working order. 3hrs labour plus parts, total 305 ex vat.<\/p>

11\/12\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (jane)Requested access for late afternoon on Wednesday 10th December <\/p>

10\/12\/2025 (carly)Follow up email sent requesting access for today.<\/p>

10\/12\/2025 (carly)Confirmed for today, tenant home for access.<\/p>

11\/12\/2025 (michaelk)Attended site, collected replacement kitchen tap and fitted, leaving in full working order. 3hrs labour plus parts, total 305 ex vat.<\/p>","ticket_created":"09\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66482","activity_ticket_id":"61400","ticket_reference":"HDT62485","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17337 - Repairs to wall hung toilet ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/12\/25","activity_end":"2025-12-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75861","activity_notes":"Repairs to wall hung toilet ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 15:17 (carly)<\/b>Access requested Thursday 18th December 11am.<\/p>

15\/12\/2025 15:41 (carly)<\/b>Access now requested Friday 19th December at 9am.<\/p>

16\/12\/2025 10:47 (carly)<\/b>Tenant has requested this now be done after xmas.<\/p>

16\/12\/2025 13:12 (jane)<\/b>Confirmed for 23rd December at 9am - tenant to provide access <\/p>

24\/12\/2025 06:28 (michaelk)<\/b>Attended site to carry out quoted work to the wall hung toilet. Removed the pan replacing all seals, including the frame seal, pan extension, flush cone and flush pipe. The pan was re-sealed on completion and tested. 505 ex vat.<\/p>

24\/12\/2025 16:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 18th December 11am.<\/p>

15\/12\/2025 (carly)Access now requested Friday 19th December at 9am.<\/p>

16\/12\/2025 (carly)Tenant has requested this now be done after xmas.<\/p>

16\/12\/2025 (jane)Confirmed for 23rd December at 9am - tenant to provide access <\/p>

24\/12\/2025 (michaelk)Attended site to carry out quoted work to the wall hung toilet. Removed the pan replacing all seals, including the frame seal, pan extension, flush cone and flush pipe. The pan was re-sealed on completion and tested. 505 ex vat.<\/p>","ticket_created":"09\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66483","activity_ticket_id":"61316","ticket_reference":"HDT62401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17319 - Repair or replacement of microwave ","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_id":"3129","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/25","activity_end":"2025-12-10 11:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75862","activity_notes":"Repair or replacement of microwave ","activity_timesheet":"2","ticket_notes_combined":"

26\/11\/2025 16:28 (carly)<\/b>Repair Aid have been instructed to proceed.<\/p>

02\/12\/2025 11:31 (carly)<\/b>Repair Aid have requested Wednesday 10th December between 10-2pm.Awaiting client confirmation.<\/p>

02\/12\/2025 12:45 (carly)<\/b>Client confirmed, just awaiting access details.<\/p>

09\/12\/2025 11:57 (carly)<\/b>Follow up email sent requesting access details.<\/p>

09\/12\/2025 12:12 (carly)<\/b>Tenant will be home until 11:45, otherwise the building manager will provide access at reception.<\/p>

10\/12\/2025 15:41 (roy)<\/b>With Repair Aid<\/p>

10\/12\/2025 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Repair Aid have been instructed to proceed.<\/p>

02\/12\/2025 (carly)Repair Aid have requested Wednesday 10th December between 10-2pm.Awaiting client confirmation.<\/p>

02\/12\/2025 (carly)Client confirmed, just awaiting access details.<\/p>

09\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

09\/12\/2025 (carly)Tenant will be home until 11:45, otherwise the building manager will provide access at reception.<\/p>

10\/12\/2025 (roy)With Repair Aid<\/p>","ticket_created":"26\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66484","activity_ticket_id":"61401","ticket_reference":"HDT62486","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"\u00e2\u20ac\u00a2\tReinstate loose door handle \u00e2\u20ac\u00a2\tRefix board above window.","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/25","activity_end":"2025-12-11 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75863","activity_notes":"Reinstate loose door handle Refix board above window.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 09:34 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 09:36 (carly)<\/b>Confirmed for Thursday 11th December - please use keys for access.<\/p>

11\/12\/2025 15:09 (travis)<\/b>Overhead door pull refitted,Bedroom window reveal refitted to top.<\/p>

11\/12\/2025 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Confirmed for Thursday 11th December - please use keys for access.<\/p>

11\/12\/2025 (travis)Overhead door pull refitted,Bedroom window reveal refitted to top.<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66485","activity_ticket_id":"61402","ticket_reference":"HDT62487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower Leak","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_id":"932","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/26","activity_end":"2026-01-23 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75864","activity_notes":"Shower LeakThis shower tray was newly replaced this year.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 09:41 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 09:45 (carly)<\/b>Roy is aware, awaiting access details.<\/p>

10\/12\/2025 10:17 (carly)<\/b>Please use keys for access but wear shoe covers before entering the property.<\/p>

10\/12\/2025 13:19 (roy)<\/b>Two leaksLeak B into ALeak A into hairdressersTenant of A has to stand in a wash bowl to shower for it not to leak?????? So tenant saysRan both showers for 20 minutes and no leak as yet. Kitchen backs onto showers but looks ok under plinthSilicone in Flat B looks good but flat A could need redoing.Further investigation is required in both flats.Definitely two leaks and not one leaking flat A then leaking into hairdressers <\/p>

10\/12\/2025 16:30 (jane)<\/b>Two leaks Leak B into A Leak A into hairdressers Tenant of A has to stand in a wash bowl to shower for it not to leak Ran both showers for 20 minutes and no leak as yet. Kitchen backs onto showers but looks ok under plinth Silicone in Flat B looks good but flat A could need redoing. Further investigation is required in both flats. - Email Sent<\/b><\/p>

11\/12\/2025 09:22 (jane)<\/b>Client would like the toilet seat replaced <\/p>

23\/12\/2025 13:20 (jane)<\/b>Contacting client to re-book in <\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Roy is aware, awaiting access details.<\/p>

10\/12\/2025 (carly)Please use keys for access but wear shoe covers before entering the property.<\/p>

10\/12\/2025 (roy)Two leaksLeak B into ALeak A into hairdressersTenant of A has to stand in a wash bowl to shower for it not to leak?????? So tenant saysRan both showers for 20 minutes and no leak as yet. Kitchen backs onto showers but looks ok under plinthSilicone in Flat B looks good but flat A could need redoing.Further investigation is required in both flats.Definitely two leaks and not one leaking flat A then leaking into hairdressers <\/p>

10\/12\/2025 (jane)Two leaks Leak B into A Leak A into hairdressers Tenant of A has to stand in a wash bowl to shower for it not to leak Ran both showers for 20 minutes and no leak as yet. Kitchen backs onto showers but looks ok under plinth Silicone in Flat B looks good but flat A could need redoing. Further investigation is required in both flats.<\/p>

11\/12\/2025 (jane)Client would like the toilet seat replaced <\/p>

23\/12\/2025 (jane)Contacting client to re-book in <\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66486","activity_ticket_id":"61403","ticket_reference":"HDT62488","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17333 - Replacement undercounter wine cooler ","ticket_address_1":"Flat 5","ticket_address_2":"3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_address_1":"Flat 5","cs_id":"132","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"132","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/25","activity_end":"2025-12-18 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75865","activity_notes":"Replacement undercounter wine cooler ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 10:04 (jane)<\/b>Wine cooler being delivered on Tuesday 16th December <\/p>

17\/12\/2025 11:23 (carly)<\/b>Access requested Thursday 18th December at 9am.<\/p>

17\/12\/2025 11:40 (carly)<\/b>Confirmed - tenant home for access.<\/p>

18\/12\/2025 10:30 (travis)<\/b>Collection,fitment and disposal of wine chiller.<\/p>

18\/12\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (jane)Wine cooler being delivered on Tuesday 16th December <\/p>

17\/12\/2025 (carly)Access requested Thursday 18th December at 9am.<\/p>

17\/12\/2025 (carly)Confirmed - tenant home for access.<\/p>

18\/12\/2025 (travis)Collection,fitment and disposal of wine chiller.<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66487","activity_ticket_id":"61404","ticket_reference":"HDT62489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Plumbing Issues","ticket_address_1":"77 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"77 St Martins Lane ","cs_id":"2931","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/25","activity_end":"2025-12-10 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75866","activity_notes":"Plumbing IssuesBlockage in the ladies first floor toilet.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 09:57 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 16:44 (roy)<\/b>Cleared blocked toilets.Cleaned toilet<\/p>

10\/12\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (roy)Cleared blocked toilets.Cleaned toilet<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66488","activity_ticket_id":"61379","ticket_reference":"HDT62464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge temperature not working","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"11\/12\/25","activity_end":"2025-12-11 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75867","activity_notes":"Fridge temperature not working","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2025 16:28 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 16:28 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

08\/12\/2025 09:44 (carly)<\/b>Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 15:13 (jane)<\/b>Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 10:10 (carly)<\/b>Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 08:57 (roy)<\/b>With Repair Aid<\/p>

12\/12\/2025 12:58 (jane)<\/b>PCB for fridge on order - Email Sent<\/b><\/p>

17\/12\/2025 10:49 (carly)<\/b>Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 15:31 (jane)<\/b>Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 12:58 (roy)<\/b>With Repair Aid but new Fridge\/Freezer is needed <\/p>

23\/12\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (jane)Waiting on a date from Repair Aid <\/p>

08\/12\/2025 (carly)Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 (jane)Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 (carly)Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 (roy)With Repair Aid<\/p>

12\/12\/2025 (jane)PCB for fridge on order <\/p>

17\/12\/2025 (carly)Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 (jane)Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 (roy)With Repair Aid but new Fridge\/Freezer is needed <\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66489","activity_ticket_id":"61405","ticket_reference":"HDT62490","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17339 - Removal of previous tenants unwanted items ","ticket_address_1":"Flat 6","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 6","cs_id":"3049","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3049","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"11\/12\/25","activity_end":"2025-12-11 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75868","activity_notes":"Removal of previous tenants unwanted items ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 10:14 (jane)<\/b>Vacant flat - Client would like the items removed early on Thursday morning 11th December, collect keys for access <\/p>

11\/12\/2025 09:20 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

11\/12\/2025 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (jane)Vacant flat - Client would like the items removed early on Thursday morning 11th December, collect keys for access <\/p>

11\/12\/2025 (travis)Rubbish clearance\/disposal.<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66490","activity_ticket_id":"61221","ticket_reference":"HDT62306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3214","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3214","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/12\/25","activity_end":"2025-12-19 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75869","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2025 11:33 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:45 (jane)<\/b>For Tuesday 18th November 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street<\/p>

14\/11\/2025 11:45 (jane)<\/b>Informed client we are starting the roof clearances on Tuesday 18th November 2025<\/p>

19\/11\/2025 14:50 (jane)<\/b>For Friday 21dst November 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

03\/12\/2025 10:15 (jane)<\/b>Requested access for Tuesday 9th December for below properties :26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

09\/12\/2025 10:35 (jane)<\/b>Client was unable to arrange access - but we can attend 30 Wellington Street, Top floor offices (collect keys) and clean gullies along 30\/32\/36 and 40 Wellington Street <\/p>

09\/12\/2025 13:05 (nick)<\/b>(30 Wellington Street ) Top floor office, loft hatch, gains access to:30, 32, 34, 36, & 38.Thin square budget lock key needed for loft hatch and LFB2 Key required for roof door.<\/p>

11\/12\/2025 10:39 (jane)<\/b>Requested access for Tuesday 16th December to : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

16\/12\/2025 10:07 (jane)<\/b>Re-requested access for Friday 19th December : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am 39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

18\/12\/2025 16:15 (jane)<\/b>Confirmed for Friday 19th December 6 Rose Street - Access required to Flat 3 - 9am - Tenants will be in4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am Collect Keys from Security - Empty Flat39 King Street - Flat 5 - 12noon If tenant not in Pls use keys25 Garrick Street - Flat 9 1:30pm - Confirmed - Use Codes79 St Martins Lane - Flat 5 - 3pm - From the tenant: they can access gutters via roof terrace via fire door so just make sure they keys for the fire door. They dont need to come into our flat for this <\/p>

14\/01\/2026 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66491","activity_ticket_id":"61406","ticket_reference":"HDT62491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light Fixing","ticket_address_1":"Flat 2","ticket_address_2":"13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"Flat 2","cs_id":"757","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/25","activity_end":"2025-12-23 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75870","activity_notes":"Light FixingBathroom sink light is switch is broken.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 10:37 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 10:38 (carly)<\/b>Please use keys for access.<\/p>

11\/12\/2025 10:52 (roy)<\/b>Light staying on 24\/7 due to pull cord had snapped Had to remove light fitting but may need new due to ballast unit burnt outMade safe<\/p>

11\/12\/2025 15:02 (jane)<\/b>Ordering new light for bathroom - Email Sent<\/b><\/p>

18\/12\/2025 11:06 (jane)<\/b>Requested access for this afternoon <\/p>

18\/12\/2025 15:27 (jane)<\/b>Confirmed for this afternoon to collect keys <\/p>

19\/12\/2025 10:11 (roy)<\/b>Returned and repaired pull cord.Refitted light but not working.Ordered from screwfix and due in today<\/p>

19\/12\/2025 16:15 (jane)<\/b>Waiting on access for either Saturday 20th or Monday 22nd Dec <\/p>

22\/12\/2025 11:45 (carly)<\/b>Follow up email sent requesting access from security office.<\/p>

23\/12\/2025 09:26 (jane)<\/b>Keys for access <\/p>

02\/01\/2026 15:38 (roy)<\/b>Replaced shaver light unit<\/p>

03\/01\/2026 17:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Please use keys for access.<\/p>

11\/12\/2025 (roy)Light staying on 24\/7 due to pull cord had snapped Had to remove light fitting but may need new due to ballast unit burnt outMade safe<\/p>

11\/12\/2025 (jane)Ordering new light for bathroom <\/p>

18\/12\/2025 (jane)Requested access for this afternoon <\/p>

18\/12\/2025 (jane)Confirmed for this afternoon to collect keys <\/p>

19\/12\/2025 (roy)Returned and repaired pull cord.Refitted light but not working.Ordered from screwfix and due in today<\/p>

19\/12\/2025 (jane)Waiting on access for either Saturday 20th or Monday 22nd Dec <\/p>

22\/12\/2025 (carly)Follow up email sent requesting access from security office.<\/p>

23\/12\/2025 (jane)Keys for access <\/p>

02\/01\/2026 (roy)Replaced shaver light unit<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66492","activity_ticket_id":"61407","ticket_reference":"HDT62492","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leak in the Ladies' room on the first floor. ","ticket_address_1":"2 Newport Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/25","activity_end":"2025-12-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75871","activity_notes":"Leak in the Ladies' room on the first floor. ","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 10:58 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 11:13 (carly)<\/b>Gayans contact number is 07414 716 410.<\/p>

10\/12\/2025 12:22 (carly)<\/b>Confirmed for Thursday 11th December, if you arrive before 9am please ring the door bell on arrival.<\/p>

10\/12\/2025 12:40 (carly)<\/b>No staff onsite until after 12pm so please ring bell for access.<\/p>

11\/12\/2025 11:12 (michaelk)<\/b>Attended site to investigate reported leak in ladies toilet. Found both flexible connections to the basin taps leaking. The tap was removed, however there was further damage, which required a new tap to be fitted. Collected replacement tap and returned to fit. When testing the basin there was a further leak located beneath the floor on the hot supply. This has been isolated and I have arranged to return Friday at 6.30. The toilet can be reinstated in the meantime. 3hrs labour plus parts, total 191.60 ex vat.<\/p>

11\/12\/2025 11:26 (jane)<\/b>Returning on Friday 12th December at 6.30am <\/p>

12\/12\/2025 09:59 (michaelk)<\/b>We have attended site today and replaced the leaking sections of pipework beneath the floor in the ladies toilet. I have installed new isolation valves also. 2hrs labour plus parts, total 148.70 ex vat.<\/p>

12\/12\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Gayans contact number is 07414 716 410.<\/p>

10\/12\/2025 (carly)Confirmed for Thursday 11th December, if you arrive before 9am please ring the door bell on arrival.<\/p>

10\/12\/2025 (carly)No staff onsite until after 12pm so please ring bell for access.<\/p>

11\/12\/2025 (michaelk)Attended site to investigate reported leak in ladies toilet. Found both flexible connections to the basin taps leaking. The tap was removed, however there was further damage, which required a new tap to be fitted. Collected replacement tap and returned to fit. When testing the basin there was a further leak located beneath the floor on the hot supply. This has been isolated and I have arranged to return Friday at 6.30. The toilet can be reinstated in the meantime. 3hrs labour plus parts, total 191.60 ex vat.<\/p>

11\/12\/2025 (jane)Returning on Friday 12th December at 6.30am <\/p>

12\/12\/2025 (michaelk)We have attended site today and replaced the leaking sections of pipework beneath the floor in the ladies toilet. I have installed new isolation valves also. 2hrs labour plus parts, total 148.70 ex vat.<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66493","activity_ticket_id":"61342","ticket_reference":"HDT62427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Washing Machine","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"10\/12\/25","activity_end":"2025-12-10 12:18:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75872","activity_notes":"Broken Washing Machine","activity_timesheet":"2","ticket_notes_combined":"

02\/12\/2025 11:35 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 11:36 (carly)<\/b>Awaiting confirmation from client.<\/p>

02\/12\/2025 14:22 (jane)<\/b>Keys for access today, but don't like the cats out <\/p>

02\/12\/2025 21:42 (roy)<\/b>Need Repair AidDrum is all over the place<\/p>

03\/12\/2025 11:25 (carly)<\/b>Repair Aid have requested Wednesday 10th December between 10-2pm. Awaiting confirmation from client.<\/p>

09\/12\/2025 11:55 (carly)<\/b>Follow up email sent to client requesting access.<\/p>

09\/12\/2025 12:34 (carly)<\/b>Please use keys for access if tenant is not home.<\/p>

10\/12\/2025 13:13 (roy)<\/b>With Repair Aid.New machine is needed<\/p>

11\/12\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (carly)Awaiting confirmation from client.<\/p>

02\/12\/2025 (jane)Keys for access today, but don't like the cats out <\/p>

02\/12\/2025 (roy)Need Repair AidDrum is all over the place<\/p>

03\/12\/2025 (carly)Repair Aid have requested Wednesday 10th December between 10-2pm. Awaiting confirmation from client.<\/p>

09\/12\/2025 (carly)Follow up email sent to client requesting access.<\/p>

09\/12\/2025 (carly)Please use keys for access if tenant is not home.<\/p>

10\/12\/2025 (roy)With Repair Aid.New machine is needed<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66494","activity_ticket_id":"61408","ticket_reference":"HDT62493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light switch","ticket_address_1":"Flat 6","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 6","cs_id":"413","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/25","activity_end":"2025-12-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75873","activity_notes":"Light switchLight cord broke from the main bathroom, and the toilet seat need fixing.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 11:23 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 11:26 (carly)<\/b>Access requested Thursday 11th December at 1pm.<\/p>

12\/12\/2025 08:59 (roy)<\/b>Refixed toilet seatBroken pull cord. Purchased new but switch wouldn't workPurchased new shaver light unit and retuning Friday at2pm to fit<\/p>

15\/12\/2025 08:16 (roy)<\/b>Returned and fitted new shaver light<\/p>

16\/12\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested Thursday 11th December at 1pm.<\/p>

12\/12\/2025 (roy)Refixed toilet seatBroken pull cord. Purchased new but switch wouldn't workPurchased new shaver light unit and retuning Friday at2pm to fit<\/p>

15\/12\/2025 (roy)Returned and fitted new shaver light<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66495","activity_ticket_id":"61409","ticket_reference":"HDT62494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/25","activity_end":"2025-12-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75874","activity_notes":"Various jobsFreezer Door BrokenBathroom lights not working2 radiators not workingPaint peeling in the bathroom.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 12:08 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 12:19 (carly)<\/b>Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 12:20 (carly)<\/b>Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 14:04 (michaelk)<\/b>Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 15:01 (jack)<\/b>180<\/p>

15\/12\/2025 15:57 (carly)<\/b>Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 09:22 (carly)<\/b>Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 10:06 (carly)<\/b>Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 07:53 (michaelk)<\/b>Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 16:20 (alan)<\/b>Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 10:02 (jane)<\/b>Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 13:07 (jane)<\/b>Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 11:13 (jane)<\/b>Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 08:35 (alan)<\/b>Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 12:33 (carly)<\/b>Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 13:39 (jane)<\/b>Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 13:40 (jane)<\/b>Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 (carly)Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 (michaelk)Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 (jack)180<\/p>

15\/12\/2025 (carly)Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 (carly)Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 (carly)Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 (michaelk)Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 (alan)Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 (jane)Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 (jane)Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 (alan)Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66496","activity_ticket_id":"61409","ticket_reference":"HDT62494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/12\/25","activity_end":"2025-12-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75875","activity_notes":"Various jobsFreezer Door BrokenBathroom lights not working2 radiators not workingPaint peeling in the bathroom.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 12:08 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 12:19 (carly)<\/b>Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 12:20 (carly)<\/b>Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 14:04 (michaelk)<\/b>Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 15:01 (jack)<\/b>180<\/p>

15\/12\/2025 15:57 (carly)<\/b>Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 09:22 (carly)<\/b>Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 10:06 (carly)<\/b>Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 07:53 (michaelk)<\/b>Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 16:20 (alan)<\/b>Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 10:02 (jane)<\/b>Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 13:07 (jane)<\/b>Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 11:13 (jane)<\/b>Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 08:35 (alan)<\/b>Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 12:33 (carly)<\/b>Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 13:39 (jane)<\/b>Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 13:40 (jane)<\/b>Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 (carly)Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 (michaelk)Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 (jack)180<\/p>

15\/12\/2025 (carly)Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 (carly)Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 (carly)Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 (michaelk)Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 (alan)Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 (jane)Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 (jane)Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 (alan)Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66497","activity_ticket_id":"61409","ticket_reference":"HDT62494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/26","activity_end":"2026-01-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75876","activity_notes":"Various jobsFreezer Door BrokenBathroom lights not working2 radiators not workingPaint peeling in the bathroom.","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 12:08 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 12:19 (carly)<\/b>Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 12:20 (carly)<\/b>Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 14:04 (michaelk)<\/b>Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 15:01 (jack)<\/b>180<\/p>

15\/12\/2025 15:57 (carly)<\/b>Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 09:22 (carly)<\/b>Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 10:06 (carly)<\/b>Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 07:53 (michaelk)<\/b>Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 16:20 (alan)<\/b>Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 10:02 (jane)<\/b>Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 13:07 (jane)<\/b>Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 11:13 (jane)<\/b>Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 08:35 (alan)<\/b>Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 12:33 (carly)<\/b>Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 13:39 (jane)<\/b>Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 13:40 (jane)<\/b>Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 (carly)Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 (michaelk)Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 (jack)180<\/p>

15\/12\/2025 (carly)Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 (carly)Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 (carly)Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 (michaelk)Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 (alan)Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 (jane)Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 (jane)Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 (alan)Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66498","activity_ticket_id":"61410","ticket_reference":"HDT62495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front entrance step repair","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/25","activity_end":"2025-12-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75877","activity_notes":"Front entrance step repair","activity_timesheet":"2","ticket_notes_combined":"

10\/12\/2025 16:03 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 16:38 (jane)<\/b>Blue Diamond Heavy Duty Anti Slip Stair Nosing Strip - 3000 x 55 x 55mm - Yellow has been ordered, lead-time 2 \/ 3 days <\/p>

18\/12\/2025 14:09 (travis)<\/b>Attended and measured nosing,Cut nosing to suit but unable to fit into place due to weather,I will return in the morning to fit permanently.<\/p>

19\/12\/2025 08:15 (travis)<\/b>Step nosing fitted.<\/p>

19\/12\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (jane)Blue Diamond Heavy Duty Anti Slip Stair Nosing Strip - 3000 x 55 x 55mm - Yellow has been ordered, lead-time 2 \/ 3 days <\/p>

18\/12\/2025 (travis)Attended and measured nosing,Cut nosing to suit but unable to fit into place due to weather,I will return in the morning to fit permanently.<\/p>

19\/12\/2025 (travis)Step nosing fitted.<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66499","activity_ticket_id":"61411","ticket_reference":"HDT62496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water pressure has dropped at 2nd floor flat, 4 Macclesfield street - Keys for access ","ticket_address_1":"2nd-3rd Floor Flat","ticket_address_2":"4 Macclesfield Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"2nd-3rd Floor Flat","cs_id":"2149","cs_address_2":"4 Macclesfield Street","cs_town":"London ","cs_postcode":"W1D 6AX","ticket_client_site":"2149","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/25","activity_end":"2025-12-12 13:17:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75878","activity_notes":"Water pressure has dropped at 2nd floor flat, 4 Macclesfield street - Keys for access ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2025 10:17 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 14:05 (michaelk)<\/b>Attended site to trace the mains pipework feeding 4 Macclesfield st. The mains supply is fed off of the supply pipework, which is currently being repaired. 1hr labour 55<\/p>

12\/12\/2025 15:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (michaelk)Attended site to trace the mains pipework feeding 4 Macclesfield st. The mains supply is fed off of the supply pipework, which is currently being repaired. 1hr labour 55<\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66500","activity_ticket_id":"61412","ticket_reference":"HDT62497","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 17th and Thursday 18th December ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"17\/12\/25","activity_end":"2025-12-18 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75879","activity_notes":"Handyman Services for Wednesday 17th and Thursday 18th December ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2025 10:42 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66501","activity_ticket_id":"61413","ticket_reference":"HDT62498","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To repair bathroom door - For 9am Tuesday morning 16th December - tenant to give access","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/12\/25","activity_end":"2025-12-16 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75880","activity_notes":"To repair bathroom door - For 9am Tuesday morning 16th December - tenant to give access ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2025 10:46 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 10:47 (jane)<\/b>For 9am Tuesday morning 16th December - tenant to give access<\/p>

16\/12\/2025 11:09 (travis)<\/b>Removed swollen bathroom door from apartment, removed hinges and planed off 5mm on hinge side.Refitted hinges to door and hung door back into frame, tested and all working as it should.Cleaned work area <\/p>

16\/12\/2025 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)For 9am Tuesday morning 16th December - tenant to give access<\/p>

16\/12\/2025 (travis)Removed swollen bathroom door from apartment, removed hinges and planed off 5mm on hinge side.Refitted hinges to door and hung door back into frame, tested and all working as it should.Cleaned work area <\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66502","activity_ticket_id":"61414","ticket_reference":"HDT62499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/26","activity_end":"2026-01-22 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75881","activity_notes":"List of works Window in main area will not close at the top anymore. Can I have someone come and seal the countertop in the bathroom again? Is there also any way to make the flush "stronger"? I have to hold the button down for sometimes up to 30 seconds to get it to work.","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2025 13:12 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 13:14 (jane)<\/b>Waiting on access for 9am on Monday 15th December <\/p>

17\/12\/2025 11:37 (carly)<\/b>Access requested Thursday 18th December at 9am.<\/p>

30\/12\/2025 12:02 (roy)<\/b>Visited flat due to flush not working.Pipe had come off the siphon. Managed to get it working but needs new siphon and push button.Am ordering newWindow, secondaglazing needs R&B as the spiral has fallen out.2 x light fittings need replacing.Ease and adjusted room stat as it was locked.All ok<\/p>

07\/01\/2026 11:49 (jane)<\/b>Arranging for window specialist to attend to main window, as secondary glazing - Email Sent<\/b><\/p>

12\/01\/2026 14:14 (carly)<\/b>Follow up email sent to 20\/20 requesting dates<\/p>

13\/01\/2026 10:03 (carly)<\/b>20\/20 have requested Thursday 15th January, awaiting client response.<\/p>

14\/01\/2026 09:42 (carly)<\/b>Follow up email sent requesting access.<\/p>

14\/01\/2026 10:57 (carly)<\/b>Confirmed for Thursday 15th January - 20\/20 have been informed.Please use keys if tenant is not home.<\/p>

15\/01\/2026 11:49 (jane)<\/b>Window specialist has repaired the window - Email Sent<\/b><\/p>

15\/01\/2026 15:52 (roy)<\/b>Purchased new siphon and Grohe push buttonsSilicone worktop above toiletLights unable to obtain from WF. Lights obsolete.Jane has ordered 2 newGive access to 20-20Refixed secondary glazing<\/p>

15\/01\/2026 16:06 (jane)<\/b>2No lights on order - 3\/5 day lead-time <\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Waiting on access for 9am on Monday 15th December <\/p>

17\/12\/2025 (carly)Access requested Thursday 18th December at 9am.<\/p>

30\/12\/2025 (roy)Visited flat due to flush not working.Pipe had come off the siphon. Managed to get it working but needs new siphon and push button.Am ordering newWindow, secondaglazing needs R&B as the spiral has fallen out.2 x light fittings need replacing.Ease and adjusted room stat as it was locked.All ok<\/p>

07\/01\/2026 (jane)Arranging for window specialist to attend to main window, as secondary glazing <\/p>

12\/01\/2026 (carly)Follow up email sent to 20\/20 requesting dates<\/p>

13\/01\/2026 (carly)20\/20 have requested Thursday 15th January, awaiting client response.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Confirmed for Thursday 15th January - 20\/20 have been informed.Please use keys if tenant is not home.<\/p>

15\/01\/2026 (jane)Window specialist has repaired the window <\/p>

15\/01\/2026 (roy)Purchased new siphon and Grohe push buttonsSilicone worktop above toiletLights unable to obtain from WF. Lights obsolete.Jane has ordered 2 newGive access to 20-20Refixed secondary glazing<\/p>

15\/01\/2026 (jane)2No lights on order - 3\/5 day lead-time <\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66503","activity_ticket_id":"61415","ticket_reference":"HDT62500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61805 Follow-Up -Further investigations into Busaba Restaurant to locate water stopcock to flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/12\/25","activity_end":"2025-12-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75882","activity_notes":"HDT61805 Follow-Up - Further investigations into Busaba Restaurant to locate water stopcock to flatsA residential tenant needs to carry out repair works within a bathroom, so we need to establish how to isolate the water supply","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2025 13:19 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 13:22 (jane)<\/b>Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 10:03 (jane)<\/b>Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 09:37 (roy)<\/b>With Michael <\/p>

18\/12\/2025 05:20 (michaelk)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 16:57 (jane)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify - Email Sent<\/b><\/p>

12\/01\/2026 11:09 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 11:26 (carly)<\/b>Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 12:06 (carly)<\/b>29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 (jane)Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 (roy)With Michael <\/p>

18\/12\/2025 (michaelk)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 (jane)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify <\/p>

12\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 (carly)Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 (carly)29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66504","activity_ticket_id":"61415","ticket_reference":"HDT62500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61805 Follow-Up -Further investigations into Busaba Restaurant to locate water stopcock to flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/25","activity_end":"2025-12-17 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75883","activity_notes":"HDT61805 Follow-Up - Further investigations into Busaba Restaurant to locate water stopcock to flatsA residential tenant needs to carry out repair works within a bathroom, so we need to establish how to isolate the water supply","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2025 13:19 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 13:22 (jane)<\/b>Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 10:03 (jane)<\/b>Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 09:37 (roy)<\/b>With Michael <\/p>

18\/12\/2025 05:20 (michaelk)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 16:57 (jane)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify - Email Sent<\/b><\/p>

12\/01\/2026 11:09 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 11:26 (carly)<\/b>Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 12:06 (carly)<\/b>29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 (jane)Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 (roy)With Michael <\/p>

18\/12\/2025 (michaelk)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 (jane)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify <\/p>

12\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 (carly)Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 (carly)29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66505","activity_ticket_id":"61416","ticket_reference":"HDT62501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Some light bulbs out in the common parts ","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/26","activity_end":"2026-01-08 16:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75884","activity_notes":"Some light bulbs out in the common parts ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2025 13:33 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 07:08 (alan)<\/b>Look at lights in common parts not working Order 3 replacement fittings <\/p>

12\/01\/2026 08:03 (alan)<\/b>Return to site and replace 3 faulty LED downlights in common parts <\/p>

12\/01\/2026 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (alan)Look at lights in common parts not working Order 3 replacement fittings <\/p>

12\/01\/2026 (alan)Return to site and replace 3 faulty LED downlights in common parts <\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66506","activity_ticket_id":"61417","ticket_reference":"HDT62502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Full gas compliance testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Townhouse","cs_id":"363","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"12\/12\/25","activity_end":"2025-12-12 17:07:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75885","activity_notes":"Full gas compliance testing ","activity_timesheet":"2","ticket_notes_combined":"

11\/12\/2025 14:07 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 14:08 (jane)<\/b>Requested access for Friday afternoon 12th December <\/p>

11\/12\/2025 15:55 (jane)<\/b>Confirmed for Friday afternoon 12th December, collect keys but knock first <\/p>

12\/12\/2025 14:06 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/12\/2025 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Requested access for Friday afternoon 12th December <\/p>

11\/12\/2025 (jane)Confirmed for Friday afternoon 12th December, collect keys but knock first <\/p>

12\/12\/2025 (michaelk)Completed compliance testing 145<\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66507","activity_ticket_id":"61418","ticket_reference":"HDT62503","ticket_client":"2186","client_name":"Apex Parking ","ticket_title":"MDR\/JH\/17344 - Fire doors decoration ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Parker Street ","cs_id":"3188","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5NT","ticket_client_site":"3188","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"16\/12\/25","activity_end":"2025-12-16 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75886","activity_notes":"Fire doors decoration ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 14:13 (jack)<\/b>Done<\/p>

12\/12\/2025 15:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jack)Done<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66508","activity_ticket_id":"61419","ticket_reference":"HDT62504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To replace defective shower hose ","ticket_address_1":"Flat 3.1","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 3.1","cs_id":"534","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/12\/25","activity_end":"2025-12-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75887","activity_notes":"To replace defective shower hose ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 10:35 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 10:36 (jane)<\/b>Tenant to provide access on Monday 15th December between 1 and 3pm <\/p>

15\/12\/2025 09:05 (carly)<\/b>Tenant is home from 2pm.<\/p>

16\/12\/2025 14:37 (roy)<\/b>Replaced shower hose<\/p>

16\/12\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Tenant to provide access on Monday 15th December between 1 and 3pm <\/p>

15\/12\/2025 (carly)Tenant is home from 2pm.<\/p>

16\/12\/2025 (roy)Replaced shower hose<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66509","activity_ticket_id":"61420","ticket_reference":"HDT62505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 8 Exeter Mansions","cs_id":"1373","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/26","activity_end":"2026-01-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75888","activity_notes":"To carry out full gas compliance testing and PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 11:17 (jane)<\/b>Vacant flat - To be carried out over the period between Christmas and New Yea <\/p>

07\/01\/2026 10:16 (jane)<\/b>Vacant property <\/p>

14\/01\/2026 05:51 (michaelk)<\/b>Completed full compliance testing 185<\/p>

14\/01\/2026 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Vacant flat - To be carried out over the period between Christmas and New Yea <\/p>

07\/01\/2026 (jane)Vacant property <\/p>

14\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66510","activity_ticket_id":"61421","ticket_reference":"HDT62506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_address_1":"Flat 1","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 1","cs_id":"1766","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"30\/12\/25","activity_end":"2025-12-30 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75889","activity_notes":"To carry out full gas compliance testing and PAT testing ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 11:18 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 11:19 (jane)<\/b>Vacant flat - To be carried out over the period between Christmas and New Year<\/p>

05\/01\/2026 08:36 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/01\/2026 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Vacant flat - To be carried out over the period between Christmas and New Year<\/p>

05\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66511","activity_ticket_id":"61422","ticket_reference":"HDT62507","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17342 - Full redecoration ","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/01\/26","activity_end":"2026-01-19 19:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75890","activity_notes":"Full redecoration ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2025 11:23 (jane)<\/b>Tenant vacating 18th Jan. Please book ITC on the 19th Jan 2026 - noon.<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Tenant vacating 18th Jan. Please book ITC on the 19th Jan 2026 - noon.<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66513","activity_ticket_id":"61424","ticket_reference":"HDT62509","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Faulty UPS to be uninstalled and replaced with a new UPS ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/12\/25","activity_end":"2025-12-15 08:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75892","activity_notes":"Faulty UPS to be uninstalled and replaced with a new UPS ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 11:41 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 11:42 (jane)<\/b>Attending on Monday morning 15th December as agreed with client <\/p>

16\/12\/2025 09:02 (alan)<\/b>Disconnect UPS unit on ground floor and install replacement unit<\/p>

16\/12\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Attending on Monday morning 15th December as agreed with client <\/p>

16\/12\/2025 (alan)Disconnect UPS unit on ground floor and install replacement unit<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66514","activity_ticket_id":"61425","ticket_reference":"HDT62510","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"MDR\/JH\/17328 - The step nosing at the entrance","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Newport Place","cs_id":"1055","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"23\/01\/26","activity_end":"2026-01-23 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75893","activity_notes":" The step nosing at the entrance","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2025 14:00 (jane)<\/b>Safety Buyer black stair nosing on order and F H Brundle yellow stair nosing on order <\/p>

23\/12\/2025 11:41 (jane)<\/b>Booking in works for the New Year <\/p>

12\/01\/2026 11:39 (carly)<\/b>Access requested Friday 16th January 9am.<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Safety Buyer black stair nosing on order and F H Brundle yellow stair nosing on order <\/p>

23\/12\/2025 (jane)Booking in works for the New Year <\/p>

12\/01\/2026 (carly)Access requested Friday 16th January 9am.<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66515","activity_ticket_id":"61426","ticket_reference":"HDT62511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC checks - 20th January 2026 from 12noon ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/26","activity_end":"2026-01-21 14:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75894","activity_notes":"ITC checks - 20th January 2026 from 12noon ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2025 13:47 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 13:48 (jane)<\/b>Vacant from 19th January 2026 from 12noon<\/p>

07\/01\/2026 13:03 (jane)<\/b>Changed to 20th January 2026 from 12noon<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Vacant from 19th January 2026 from 12noon<\/p>

07\/01\/2026 (jane)Changed to 20th January 2026 from 12noon<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66516","activity_ticket_id":"61426","ticket_reference":"HDT62511","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC checks - 20th January 2026 from 12noon ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_id":"142","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/26","activity_end":"2026-01-20 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75895","activity_notes":"ITC checks - 20th January 2026 from 12noon ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2025 13:47 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 13:48 (jane)<\/b>Vacant from 19th January 2026 from 12noon<\/p>

07\/01\/2026 13:03 (jane)<\/b>Changed to 20th January 2026 from 12noon<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Vacant from 19th January 2026 from 12noon<\/p>

07\/01\/2026 (jane)Changed to 20th January 2026 from 12noon<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66517","activity_ticket_id":"61427","ticket_reference":"HDT62512","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To investigate lantern not working","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Open","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"23\/01\/26","activity_end":"2026-01-23 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75896","activity_notes":"To investigate lantern not workingAdd 20% plus previous job add 20% admin fee ","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2025 14:30 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 14:30 (jane)<\/b>Instructing Cleghorn lighting to attend <\/p>

23\/12\/2025 11:15 (jane)<\/b>Chased Cleghorn lighting for an update <\/p>

12\/01\/2026 11:25 (jane)<\/b>Chasing Cleghorn lighting and spoken to Randall, who will chase them too <\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Instructing Cleghorn lighting to attend <\/p>

23\/12\/2025 (jane)Chased Cleghorn lighting for an update <\/p>

12\/01\/2026 (jane)Chasing Cleghorn lighting and spoken to Randall, who will chase them too <\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66518","activity_ticket_id":"61428","ticket_reference":"HDT62513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17340 - Further redecoration works ","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_id":"1269","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/12\/25","activity_end":"2025-12-18 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75897","activity_notes":"To allow for a decorating team to attend the above site and carry out all necessary protection works as required.To carry out preparation works to hallway wall and apply 2No coats of colour match emulsion as directed.To also allow to make good and seal gap behind mirror, apply 1No coat of mould resistant stain-block and 2No coats of colour match emulsion Remove all protection works and clean site on completion.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 10:46 (carly)<\/b>Access requested Thursday 18th December 11am.<\/p>

15\/12\/2025 10:55 (carly)<\/b>Confirmed for Thursday 18th December, awaiting access details.<\/p>

18\/12\/2025 13:52 (jane)<\/b>Attending this afternoon <\/p>

19\/12\/2025 07:40 (jack)<\/b>Done<\/p>

19\/12\/2025 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 18th December 11am.<\/p>

15\/12\/2025 (carly)Confirmed for Thursday 18th December, awaiting access details.<\/p>

18\/12\/2025 (jane)Attending this afternoon <\/p>

19\/12\/2025 (jack)Done<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66519","activity_ticket_id":"61429","ticket_reference":"HDT62514","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Power shortcut in our bar area. ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/12\/25","activity_end":"2025-12-13 23:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75898","activity_notes":"Power shortcut in our bar area. None of the fridges are working, still and sparkling water machine. We tried switch things around, changed fuses but still the fuses are tripping off. ","activity_timesheet":"2","ticket_notes_combined":"

12\/12\/2025 16:15 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 16:16 (jane)<\/b>Advised restaurant we will be attending this evening <\/p>

15\/12\/2025 08:21 (roy)<\/b>Visited Friday night but restaurant extremely busy and all fridges on extension leads so all working OK.Arranged to visit Saturday <\/p>

15\/12\/2025 08:24 (roy)<\/b>Returned Saturday and reset the fuse then started to plug everything back in.All working OK and not sure why it tripped.Need Alan to test circuit but may need a double socket<\/p>

16\/12\/2025 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Advised restaurant we will be attending this evening <\/p>

15\/12\/2025 (roy)Visited Friday night but restaurant extremely busy and all fridges on extension leads so all working OK.Arranged to visit Saturday <\/p>

15\/12\/2025 (roy)Returned Saturday and reset the fuse then started to plug everything back in.All working OK and not sure why it tripped.Need Alan to test circuit but may need a double socket<\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66520","activity_ticket_id":"61430","ticket_reference":"HDT62515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Courts security to provide a lock for the bottom of 36 Gerrard Street main door ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Gone To Quote","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/01\/26","activity_end":"2026-01-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75899","activity_notes":"Courts security to provide a lock for the bottom of 36 Gerrard Street main door Could you assist us with getting courts to provide a lock for the bottom of 36 Gerrard Street main door which is a thumb turn on the inside and the same key to access from the outside as the top lock please","activity_timesheet":null,"ticket_notes_combined":"

12\/12\/2025 16:18 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 16:19 (jane)<\/b>Instructing Courts Security to attend <\/p>

16\/12\/2025 11:07 (jane)<\/b>Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks. <\/p>

23\/12\/2025 10:16 (jane)<\/b>Chased client for an update as below : Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks.<\/p>

23\/12\/2025 11:59 (jane)<\/b>Client has said Thats fine we could change both, I will reach out to the tenants and find out how many keys are required <\/p>

07\/01\/2026 11:40 (jane)<\/b>Client has said the following Could we change the bottom lock to just a standard turn thumb lock (inside) with any key for the outside. I've spoken to the tenants and all together will be 32 copies of the keys. If we fit with a master lock I think it would cost too much in keys.Have instructed Court Security <\/p>

12\/01\/2026 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Instructing Courts Security to attend <\/p>

16\/12\/2025 (jane)Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks. <\/p>

23\/12\/2025 (jane)Chased client for an update as below : Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks.<\/p>

23\/12\/2025 (jane)Client has said Thats fine we could change both, I will reach out to the tenants and find out how many keys are required <\/p>

07\/01\/2026 (jane)Client has said the following Could we change the bottom lock to just a standard turn thumb lock (inside) with any key for the outside. I've spoken to the tenants and all together will be 32 copies of the keys. If we fit with a master lock I think it would cost too much in keys.Have instructed Court Security <\/p>","ticket_created":"12\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66521","activity_ticket_id":"61431","ticket_reference":"HDT62516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler Pump issue","ticket_address_1":"Flat 3","ticket_address_2":"10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1124","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/12\/25","activity_end":"2025-12-16 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75900","activity_notes":"Boiler Pump issue","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 09:16 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 09:17 (carly)<\/b>Please contact Adriana for access.<\/p>

16\/12\/2025 06:55 (michaelk)<\/b>Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended. 2hrs labour 105.Note; i will return once the parts are in stock.<\/p>

16\/12\/2025 10:34 (jane)<\/b>Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended. We will return once the parts are in stock. - Email Sent<\/b><\/p>

17\/12\/2025 05:54 (michaelk)<\/b>Attended site to replace faulty parts to the boiler. Fitted the flow sensor and pcb, vented and tested on completion, left in full working order. 2hrs labour plus parts, total 332.30 ex vat.<\/p>

17\/12\/2025 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Please contact Adriana for access.<\/p>

16\/12\/2025 (michaelk)Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended. 2hrs labour 105.Note; i will return once the parts are in stock.<\/p>

16\/12\/2025 (jane)Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended. We will return once the parts are in stock.<\/p>

17\/12\/2025 (michaelk)Attended site to replace faulty parts to the boiler. Fitted the flow sensor and pcb, vented and tested on completion, left in full working order. 2hrs labour plus parts, total 332.30 ex vat.<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66522","activity_ticket_id":"61432","ticket_reference":"HDT62517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"16A Rear Fire door via 5A Rupert Court - Locks & keys","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/25","activity_end":"2025-12-19 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75901","activity_notes":"16A Rear Fire door via 5A Rupert Court - Locks & keys.To check on the above door locks.It does not click to shut. ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 09:47 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 09:48 (carly)<\/b>Please call Lilian for access.<\/p>

15\/12\/2025 12:06 (roy)<\/b>Visited site.Ease and adjusted doorOrdered lock\/handle<\/p>

16\/12\/2025 10:21 (jane)<\/b>Visited site. Ease and adjusted door Ordered lock\/handle - Email Sent<\/b><\/p>

19\/12\/2025 15:30 (roy)<\/b>Remove old lock and fitted emergency door release paddle and door with handle<\/p>

19\/12\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Please call Lilian for access.<\/p>

15\/12\/2025 (roy)Visited site.Ease and adjusted doorOrdered lock\/handle<\/p>

16\/12\/2025 (jane)Visited site. Ease and adjusted door Ordered lock\/handle<\/p>

19\/12\/2025 (roy)Remove old lock and fitted emergency door release paddle and door with handle<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66523","activity_ticket_id":"61433","ticket_reference":"HDT62518","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Wardour st 2x external building lights - Time clocks","ticket_address_1":"11 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PG","cs_address_1":"11 Wardour Street ","cs_id":"1292","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PG","ticket_client_site":"1292","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/12\/25","activity_end":"2025-12-15 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75902","activity_notes":"Wardour st 2x external building lights - Time clocks","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 10:50 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 10:50 (carly)<\/b>Alan is aware.<\/p>

16\/12\/2025 09:03 (alan)<\/b>Reset time clocks for Chaintown gates At 9 Wardour st and 24 Wardour st <\/p>

16\/12\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Alan is aware.<\/p>

16\/12\/2025 (alan)Reset time clocks for Chaintown gates At 9 Wardour st and 24 Wardour st <\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66524","activity_ticket_id":"61434","ticket_reference":"HDT62519","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 1","cs_id":"1164","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/26","activity_end":"2026-01-06 08:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75903","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:05 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:09 (carly)<\/b>Access requested Tuesday 6th January at 9am.<\/p>

22\/12\/2025 11:57 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Tuesday 6th January at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66525","activity_ticket_id":"61435","ticket_reference":"HDT62520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 2","cs_id":"111","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/26","activity_end":"2026-01-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75904","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:13 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:15 (carly)<\/b>Access requested Tuesday 6th January at 11am.<\/p>

22\/12\/2025 11:57 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Tuesday 6th January at 11am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66526","activity_ticket_id":"61436","ticket_reference":"HDT62521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"1-3 Horse & Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3","cs_id":"1964","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"06\/01\/26","activity_end":"2026-01-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75905","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:19 (carly)<\/b>Access requested Tuesday 6th January at 1pm.<\/p>

22\/12\/2025 11:58 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:49 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Tuesday 6th January at 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66527","activity_ticket_id":"61437","ticket_reference":"HDT62522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat A","ticket_address_2":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat A","cs_id":"847","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/26","activity_end":"2026-01-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75906","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:30 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:31 (carly)<\/b>Access requested Wednesday 7th January at 9am.<\/p>

22\/12\/2025 11:58 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:53 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Wednesday 7th January at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66528","activity_ticket_id":"61438","ticket_reference":"HDT62523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat B","ticket_address_2":"39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"Flat B","cs_id":"442","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/26","activity_end":"2026-01-07 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75907","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:32 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:33 (carly)<\/b>Access requested Wednesday 7th January at 11am.<\/p>

22\/12\/2025 11:58 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:52 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Wednesday 7th January at 11am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66529","activity_ticket_id":"61439","ticket_reference":"HDT62524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"4 Dansey Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 6EY","cs_address_1":"4 Dansey Place","cs_id":"2920","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 6EY","ticket_client_site":"2920","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/26","activity_end":"2026-01-07 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75908","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:34 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:35 (carly)<\/b>Access requested Wednesday 7th January 1pm.<\/p>

22\/12\/2025 11:58 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:52 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Wednesday 7th January 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66530","activity_ticket_id":"61440","ticket_reference":"HDT62525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9 Little Newport Street ","cs_id":"943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75909","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:36 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:38 (carly)<\/b>Access requested Thursday 8th December at 9am.<\/p>

22\/12\/2025 11:59 (carly)<\/b>Confirmed awaiting access details.<\/p>

09\/01\/2026 05:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/01\/2026 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 8th December at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

09\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66531","activity_ticket_id":"61441","ticket_reference":"HDT62526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 1","cs_id":"880","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75910","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:39 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:42 (carly)<\/b>Access requested Thursday 8th January 11am.<\/p>

22\/12\/2025 11:59 (carly)<\/b>Confirmed awaiting access details.<\/p>

09\/01\/2026 05:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/01\/2026 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 8th January 11am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

09\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66532","activity_ticket_id":"61442","ticket_reference":"HDT62527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"Flat 3","cs_id":"882","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75911","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:46 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:47 (carly)<\/b>Access requested Thursday 8th January at 1pm.<\/p>

22\/12\/2025 11:59 (carly)<\/b>Confirmed awaiting access details.<\/p>

09\/01\/2026 05:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/01\/2026 08:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 8th January at 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

09\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66533","activity_ticket_id":"61443","ticket_reference":"HDT62528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 1","ticket_address_2":"27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 1","cs_id":"569","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/26","activity_end":"2026-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75912","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:49 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:50 (carly)<\/b>Access requested Friday 9th January at 9am.<\/p>

22\/12\/2025 13:12 (carly)<\/b>Confirmed awaiting access details.<\/p>

13\/01\/2026 08:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Friday 9th January at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66534","activity_ticket_id":"61444","ticket_reference":"HDT62529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2","ticket_address_2":"27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2","cs_id":"803","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/26","activity_end":"2026-01-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75913","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:51 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:53 (carly)<\/b>Access requested Friday 9th January at 11am.<\/p>

22\/12\/2025 13:13 (carly)<\/b>Confirmed awaiting access details.<\/p>

13\/01\/2026 08:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Friday 9th January at 11am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66535","activity_ticket_id":"61445","ticket_reference":"HDT62530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3","ticket_address_2":"14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 3","cs_id":"2860","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/26","activity_end":"2026-01-09 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75914","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 11:54 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:56 (carly)<\/b>Access requested Friday 9th January 1pm.<\/p>

22\/12\/2025 13:13 (carly)<\/b>Confirmed awaiting access details.<\/p>

13\/01\/2026 08:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Friday 9th January 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66536","activity_ticket_id":"61446","ticket_reference":"HDT62531","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.3","cs_id":"425","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/26","activity_end":"2026-01-14 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75915","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"1","ticket_notes_combined":"

15\/12\/2025 11:57 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:58 (carly)<\/b>Access requested Monday 12th January 9am.<\/p>

15\/12\/2025 12:07 (carly)<\/b>Access requested Wednesday 14th January 9am.<\/p>

22\/12\/2025 13:14 (carly)<\/b>Confirmed awaiting access details.<\/p>

12\/01\/2026 10:51 (carly)<\/b>Please use keys if tenant is not home.<\/p>

16\/01\/2026 07:51 (michaelk)<\/b>Completed full compliance testing 185<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Monday 12th January 9am.<\/p>

15\/12\/2025 (carly)Access requested Wednesday 14th January 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

12\/01\/2026 (carly)Please use keys if tenant is not home.<\/p>

16\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66537","activity_ticket_id":"61447","ticket_reference":"HDT62532","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.3","cs_id":"587","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/26","activity_end":"2026-01-14 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75916","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"1","ticket_notes_combined":"

15\/12\/2025 11:59 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:01 (carly)<\/b>Access requested Monday 12th January 11am.<\/p>

15\/12\/2025 12:07 (carly)<\/b>Access requested Wednesday 14th January 11am<\/p>

22\/12\/2025 13:14 (carly)<\/b>Confirmed awaiting access details.<\/p>

12\/01\/2026 10:51 (carly)<\/b>Please use keys if tenant is not home.<\/p>

16\/01\/2026 07:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Monday 12th January 11am.<\/p>

15\/12\/2025 (carly)Access requested Wednesday 14th January 11am<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

12\/01\/2026 (carly)Please use keys if tenant is not home.<\/p>

16\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66538","activity_ticket_id":"61448","ticket_reference":"HDT62533","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.1","cs_id":"820","cs_address_2":"28 Lisle Street","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/26","activity_end":"2026-01-14 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75917","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":"1","ticket_notes_combined":"

15\/12\/2025 12:01 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:03 (carly)<\/b>Access requested Monday 12th January 11am<\/p>

15\/12\/2025 12:08 (carly)<\/b>Access requested Wednesday 14th January 1pm.<\/p>

22\/12\/2025 13:14 (carly)<\/b>Confirmed awaiting access details.<\/p>

12\/01\/2026 10:51 (carly)<\/b>Please use keys if tenant is not home.<\/p>

16\/01\/2026 07:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Monday 12th January 11am<\/p>

15\/12\/2025 (carly)Access requested Wednesday 14th January 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

12\/01\/2026 (carly)Please use keys if tenant is not home.<\/p>

16\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66539","activity_ticket_id":"61449","ticket_reference":"HDT62534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/26","activity_end":"2026-02-04 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75918","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2025 12:14 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:15 (carly)<\/b>Access requested Thursday 15th January 9am.<\/p>

22\/12\/2025 11:24 (carly)<\/b>Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 11:56 (carly)<\/b>Confirmed awaiting access details.<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 9am.<\/p>

22\/12\/2025 (carly)Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66540","activity_ticket_id":"61450","ticket_reference":"HDT62535","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_id":"362","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/26","activity_end":"2026-02-04 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75919","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2025 12:16 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:18 (carly)<\/b>Access requested Thursday 15th January 11am.<\/p>

22\/12\/2025 11:31 (carly)<\/b>Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 11:56 (carly)<\/b>Confirmed awaiting access details.<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 11am.<\/p>

22\/12\/2025 (carly)Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66541","activity_ticket_id":"61451","ticket_reference":"HDT62536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 4.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 4.1","cs_id":"1116","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/26","activity_end":"2026-01-15 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75920","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2025 12:19 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:21 (carly)<\/b>Access requested Thursday 15th January 1pm.<\/p>

22\/12\/2025 11:20 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

23\/12\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 1pm.<\/p>

22\/12\/2025 (carly)Job no longer needed as per Lilian.<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66542","activity_ticket_id":"61452","ticket_reference":"HDT62537","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_id":"341","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"04\/02\/26","activity_end":"2026-02-04 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75921","activity_notes":"To carry out full gas compliance testing and PAT testing.","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2025 12:22 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:23 (carly)<\/b>Access requested Thursday 15th January 3pm.<\/p>

22\/12\/2025 11:32 (carly)<\/b>Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 11:56 (carly)<\/b>Confirmed awaiting access details.<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 3pm.<\/p>

22\/12\/2025 (carly)Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66543","activity_ticket_id":"61453","ticket_reference":"HDT62538","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17338 - Redecoration works ","ticket_address_1":"Flat 6","ticket_address_2":"Wellington Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JS","cs_address_1":"Flat 6","cs_id":"3049","cs_address_2":"Wellington Court ","cs_town":"London","cs_postcode":"WC2H 9JS","ticket_client_site":"3049","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/12\/25","activity_end":"2025-12-19 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75922","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

15\/12\/2025 12:33 (carly)<\/b>Awaiting confirmation when this needs to be completed by.<\/p>

20\/12\/2025 21:53 (jack)<\/b>Done <\/p>

22\/12\/2025 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Awaiting confirmation when this needs to be completed by.<\/p>

20\/12\/2025 (jack)Done <\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66544","activity_ticket_id":"61454","ticket_reference":"HDT62539","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Roof investigation","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_id":"819","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"31\/01\/26","activity_end":"2026-01-31 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75923","activity_notes":" Roof investigationThe tenant reported last night there was a loud noise from the roof and worried it may have damaged part of the roof .","activity_timesheet":null,"ticket_notes_combined":"

15\/12\/2025 12:50 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 14:14 (carly)<\/b>Codes - 2525<\/p>

23\/12\/2025 10:51 (jane)<\/b>Engineer sourcing roof tiles <\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Codes - 2525<\/p>

23\/12\/2025 (jane)Engineer sourcing roof tiles <\/p>","ticket_created":"15\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66545","activity_ticket_id":"61455","ticket_reference":"HDT62540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17341 - Replacement washer\/dryer ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/01\/26","activity_end":"2026-01-08 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75924","activity_notes":"Replacement washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2025 09:55 (jane)<\/b>Instructed Repair Aid to supply and fit new Hotpoint BI WDHG 75148 UK<\/p>

05\/01\/2026 17:33 (jane)<\/b>Chased a date from Repair Aid <\/p>

06\/01\/2026 09:32 (jane)<\/b>Requested access for Thursday, 8th of Jan in the afternoon 12-6pm<\/p>

07\/01\/2026 13:08 (jane)<\/b>Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first <\/p>

08\/01\/2026 10:56 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

08\/01\/2026 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Instructed Repair Aid to supply and fit new Hotpoint BI WDHG 75148 UK<\/p>

05\/01\/2026 (jane)Chased a date from Repair Aid <\/p>

06\/01\/2026 (jane)Requested access for Thursday, 8th of Jan in the afternoon 12-6pm<\/p>

07\/01\/2026 (jane)Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first <\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66546","activity_ticket_id":"61456","ticket_reference":"HDT62541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"New Gas Meter - connection required","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/25","activity_end":"2025-12-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75925","activity_notes":"New Gas Meter - connection required.62 Shaftesbury Avenue - 3rd floor.","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 10:02 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:12 (carly)<\/b>Access requested Friday 19th December at 9am.<\/p>

16\/12\/2025 12:43 (carly)<\/b>Confirmed for Friday 19th December, please collect keys from Lilian or security office.<\/p>

16\/12\/2025 14:44 (jane)<\/b>Confirmed for 10AM ON Friday 19th December, please collect keys from Lilian or security office.<\/p>

21\/12\/2025 14:15 (michaelk)<\/b>Attended site to inspect the gas supply to the 3rd floor office, following a new meter installation. The gas supply was tested which showed a pressure drop. The fault was traced to the office boiler gas valve, which was confirmed to be letting by. The installation was shut down in accordance gsiu regulations and a replacement gas valve was ordered. 3hrs labour 155<\/p>

23\/12\/2025 07:11 (michaelk)<\/b>Attended site to replace the faulty gas valve to the 3rd floor office. Completed repair and re-tested the gas supply. Issued purge and tightness test certificates on completion. 3hrs labour plus parts, total 356.46 ex vat.<\/p>

23\/12\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)Access requested Friday 19th December at 9am.<\/p>

16\/12\/2025 (carly)Confirmed for Friday 19th December, please collect keys from Lilian or security office.<\/p>

16\/12\/2025 (jane)Confirmed for 10AM ON Friday 19th December, please collect keys from Lilian or security office.<\/p>

21\/12\/2025 (michaelk)Attended site to inspect the gas supply to the 3rd floor office, following a new meter installation. The gas supply was tested which showed a pressure drop. The fault was traced to the office boiler gas valve, which was confirmed to be letting by. The installation was shut down in accordance gsiu regulations and a replacement gas valve was ordered. 3hrs labour 155<\/p>

23\/12\/2025 (michaelk)Attended site to replace the faulty gas valve to the 3rd floor office. Completed repair and re-tested the gas supply. Issued purge and tightness test certificates on completion. 3hrs labour plus parts, total 356.46 ex vat.<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66547","activity_ticket_id":"61457","ticket_reference":"HDT62542","ticket_client":"2189","client_name":"Hanover Cube LLP","ticket_title":"Install new light switch or move PIR","ticket_address_1":"Mercer Walk - Basement ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Mercer Walk - Basement ","cs_id":"2902","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/12\/25","activity_end":"2025-12-16 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75926","activity_notes":"Install new light switch or move PIR.","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 10:11 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 13:02 (jane)<\/b>Invoicing details : Have the contractor invoice Mercers (c\/o of HC and send to me) and Ill organise payment direct, thereafter we can add to that list<\/p>

17\/12\/2025 07:24 (alan)<\/b>Relocate movement sensor for lights <\/p>

17\/12\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Invoicing details : Have the contractor invoice Mercers (c\/o of HC and send to me) and Ill organise payment direct, thereafter we can add to that list<\/p>

17\/12\/2025 (alan)Relocate movement sensor for lights <\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66548","activity_ticket_id":"61387","ticket_reference":"HDT62472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Aeria Apartments ( Q Apartments )","ticket_address_1":"2 Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/12\/25","activity_end":"2025-12-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75927","activity_notes":"Aeria Apartments ( Q Apartments )Ground floor there has been a leak and cracks are related to leak. Up in stairwell hairline cracks are just movement cracks. Needs filling and painting ","activity_timesheet":"2","ticket_notes_combined":"

08\/12\/2025 14:05 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 14:51 (carly)<\/b>Confirmed for Friday 12th December.<\/p>

15\/12\/2025 08:27 (roy)<\/b>Ground floor there has been a leak and cracks are related to leak.Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

16\/12\/2025 10:17 (jane)<\/b>Ground floor there has been a leak and cracks are related to leak. Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign - Email Sent<\/b><\/p>

09\/01\/2026 13:06 (jack)<\/b>230<\/p>

09\/01\/2026 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Confirmed for Friday 12th December.<\/p>

15\/12\/2025 (roy)Ground floor there has been a leak and cracks are related to leak.Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

16\/12\/2025 (jane)Ground floor there has been a leak and cracks are related to leak. Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

09\/01\/2026 (jack)230<\/p>","ticket_created":"08\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66549","activity_ticket_id":"61458","ticket_reference":"HDT62543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/ Dryer issues.","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"07\/01\/26","activity_end":"2026-01-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75928","activity_notes":"Washer\/ Dryer issues.Tried to put it on the drying setting and its making a weird growling noise and it wont spin. ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2025 10:31 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:01 (jane)<\/b>Requested access for Thursday, 18th of Dec in the afternoon 12-6pm<\/p>

16\/12\/2025 15:15 (jane)<\/b>Confirmed for Thursday, 18th of Dec in the afternoon 12-6pm - collect keys <\/p>

19\/12\/2025 10:13 (roy)<\/b>With Repair Aid<\/p>

19\/12\/2025 11:20 (jane)<\/b>Drain pump and drain pipe on order with Repair Aid <\/p>

19\/12\/2025 11:21 (jane)<\/b>Drain pump and drain pipe on order for washer\/dryer - Email Sent<\/b><\/p>

05\/01\/2026 08:29 (jane)<\/b>Requested access for Wednesday, 07\/1, between 8am and 12pm.<\/p>

05\/01\/2026 08:41 (jane)<\/b>Confirmed for Wednesday, 07\/1, between 8am and 12pm, take keys but knock first <\/p>

07\/01\/2026 15:14 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2026 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Requested access for Thursday, 18th of Dec in the afternoon 12-6pm<\/p>

16\/12\/2025 (jane)Confirmed for Thursday, 18th of Dec in the afternoon 12-6pm - collect keys <\/p>

19\/12\/2025 (roy)With Repair Aid<\/p>

19\/12\/2025 (jane)Drain pump and drain pipe on order with Repair Aid <\/p>

19\/12\/2025 (jane)Drain pump and drain pipe on order for washer\/dryer <\/p>

05\/01\/2026 (jane)Requested access for Wednesday, 07\/1, between 8am and 12pm.<\/p>

05\/01\/2026 (jane)Confirmed for Wednesday, 07\/1, between 8am and 12pm, take keys but knock first <\/p>

07\/01\/2026 (roy)With Repair Aid<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66550","activity_ticket_id":"61459","ticket_reference":"HDT62544","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Washing machine issue.","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/12\/25","activity_end":"2025-12-23 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75929","activity_notes":"Washing machine issue.Washing machine is making noises, doesnt dry clothes properly, and is taking a while to finish. ","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2025 10:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 14:59 (jane)<\/b>Requested access for Tuesday, 23rd of Dec in the afternoon 12-6pm.<\/p>

17\/12\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Requested access for Tuesday, 23rd of Dec in the afternoon 12-6pm.<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66551","activity_ticket_id":"61460","ticket_reference":"HDT62545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Internal Gate repair required","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/25","activity_end":"2025-12-22 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75930","activity_notes":" Internal Gate repair requiredLooks like its come off its hinges ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 10:40 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 13:31 (jane)<\/b>Hinges on order for the gate <\/p>

16\/12\/2025 14:34 (roy)<\/b>Welded hi ge has broken.Have ordered new hingesMade safe gate<\/p>

16\/12\/2025 15:50 (jane)<\/b>Welded section has broken. Have ordered new hinges Made safe gate - Email Sent<\/b><\/p>

22\/12\/2025 20:31 (nick)<\/b>Time includes returning to paint the raw metal areas and return keys to Lillian from OCS<\/p>

22\/12\/2025 21:31 (roy)<\/b>With NickFitted heavy duty hinges<\/p>

23\/12\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Hinges on order for the gate <\/p>

16\/12\/2025 (roy)Welded hi ge has broken.Have ordered new hingesMade safe gate<\/p>

16\/12\/2025 (jane)Welded section has broken. Have ordered new hinges Made safe gate<\/p>

22\/12\/2025 (nick)Time includes returning to paint the raw metal areas and return keys to Lillian from OCS<\/p>

22\/12\/2025 (roy)With NickFitted heavy duty hinges<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66552","activity_ticket_id":"61460","ticket_reference":"HDT62545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Internal Gate repair required","ticket_address_1":"South Service Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_address_1":"South Service Yard","cs_id":"29","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/12\/25","activity_end":"2025-12-22 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75931","activity_notes":" Internal Gate repair requiredLooks like its come off its hinges ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 10:40 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 13:31 (jane)<\/b>Hinges on order for the gate <\/p>

16\/12\/2025 14:34 (roy)<\/b>Welded hi ge has broken.Have ordered new hingesMade safe gate<\/p>

16\/12\/2025 15:50 (jane)<\/b>Welded section has broken. Have ordered new hinges Made safe gate - Email Sent<\/b><\/p>

22\/12\/2025 20:31 (nick)<\/b>Time includes returning to paint the raw metal areas and return keys to Lillian from OCS<\/p>

22\/12\/2025 21:31 (roy)<\/b>With NickFitted heavy duty hinges<\/p>

23\/12\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Hinges on order for the gate <\/p>

16\/12\/2025 (roy)Welded hi ge has broken.Have ordered new hingesMade safe gate<\/p>

16\/12\/2025 (jane)Welded section has broken. Have ordered new hinges Made safe gate<\/p>

22\/12\/2025 (nick)Time includes returning to paint the raw metal areas and return keys to Lillian from OCS<\/p>

22\/12\/2025 (roy)With NickFitted heavy duty hinges<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66553","activity_ticket_id":"61461","ticket_reference":"HDT62546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Boiler pressure goes to zero every other day.","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75932","activity_notes":" Boiler pressure goes to zero every other day.","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 11:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:38 (carly)<\/b>Adriana can provide access anytime on Thursday 18th December between 11-3pm. Please contact her on arrival.<\/p>

21\/12\/2025 14:19 (michaelk)<\/b>Attended site to trace a leak on the heating system following the report of re-pressurusing by the management company. A leak was found on the upper manifold in the bathroom. A temporary repair was carried out due to time constraints in the flat and replacement seals were ordered. 2hrs labour 105<\/p>

13\/01\/2026 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)Adriana can provide access anytime on Thursday 18th December between 11-3pm. Please contact her on arrival.<\/p>

21\/12\/2025 (michaelk)Attended site to trace a leak on the heating system following the report of re-pressurusing by the management company. A leak was found on the upper manifold in the bathroom. A temporary repair was carried out due to time constraints in the flat and replacement seals were ordered. 2hrs labour 105<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66554","activity_ticket_id":"61462","ticket_reference":"HDT62547","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Kitchen sink blocked.","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"22\/12\/25","activity_end":"2025-12-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75933","activity_notes":"Kitchen sink blocked.","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2025 11:40 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:41 (carly)<\/b>London Drainage have been informed, awaiting response.<\/p>

18\/12\/2025 16:25 (jane)<\/b>London Drainage would like to attend on Friday 19th December between 10 and 2pm, awaiting access details <\/p>

18\/12\/2025 16:53 (jane)<\/b>Client now wants a date for either Monday 22nd or Tuesday 23rd Dec, awaiting a date from London Drainage <\/p>

19\/12\/2025 14:55 (jane)<\/b>Tenant will be home for access on Monday 22nd between 10am and 2pm, have informed London Drainage <\/p>

22\/12\/2025 16:41 (carly)<\/b>Access requested Tuesday 23rd December 9am.<\/p>

22\/12\/2025 21:34 (roy)<\/b>Pipework rumming up hillCut pipe and cleared blockageTested all okAlso unblocked hand basin <\/p>

23\/12\/2025 11:38 (roy)<\/b>Returned to refit backboard in cupboards and shelving <\/p>

23\/12\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)London Drainage have been informed, awaiting response.<\/p>

18\/12\/2025 (jane)London Drainage would like to attend on Friday 19th December between 10 and 2pm, awaiting access details <\/p>

18\/12\/2025 (jane)Client now wants a date for either Monday 22nd or Tuesday 23rd Dec, awaiting a date from London Drainage <\/p>

19\/12\/2025 (jane)Tenant will be home for access on Monday 22nd between 10am and 2pm, have informed London Drainage <\/p>

22\/12\/2025 (carly)Access requested Tuesday 23rd December 9am.<\/p>

22\/12\/2025 (roy)Pipework rumming up hillCut pipe and cleared blockageTested all okAlso unblocked hand basin <\/p>

23\/12\/2025 (roy)Returned to refit backboard in cupboards and shelving <\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66555","activity_ticket_id":"61463","ticket_reference":"HDT62548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17351 - Redecoration works","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"18\/12\/25","activity_end":"2025-12-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75934","activity_notes":"Redecoration works ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 10:01 (jack)<\/b>Done<\/p>

18\/12\/2025 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jack)Done<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66556","activity_ticket_id":"61464","ticket_reference":"HDT62549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17346 - Electrical Remedial works ","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_id":"1058","cs_address_2":"2 Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"1058","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/26","activity_end":"2026-01-21 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75935","activity_notes":"Electrical Remedial work ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 12:32 (carly)<\/b>Access requested Wednesday 21st January at 1pm.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Wednesday 21st January at 1pm.<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66557","activity_ticket_id":"61465","ticket_reference":"HDT62550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17347 - Electrical Remedial works ","ticket_address_1":"Flat 2, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"Flat 2, 2 Gerrard Place ","cs_id":"3230","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PS","ticket_client_site":"3230","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/26","activity_end":"2026-01-21 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75936","activity_notes":"Electrical Remedial works ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 12:28 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66558","activity_ticket_id":"61466","ticket_reference":"HDT62551","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17348 - Electrical Remedial works ","ticket_address_1":"Flat 3, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3, 2 Gerrard Place ","cs_id":"3231","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"3231","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/26","activity_end":"2026-01-16 17:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75937","activity_notes":"Electrical Remedial works ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 12:25 (carly)<\/b>Access requested Friday 16th January 1pm.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January 1pm.<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66559","activity_ticket_id":"61467","ticket_reference":"HDT62552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17349 - Electrical Remedial works ","ticket_address_1":"Flat 4, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 4, 2 Gerrard Place ","cs_id":"3232","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PB","ticket_client_site":"3232","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/26","activity_end":"2026-01-16 14:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75938","activity_notes":"Electrical Remedial works ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 12:22 (carly)<\/b>Access requested Friday 16th January at 9am.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January at 9am.<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66560","activity_ticket_id":"61468","ticket_reference":"HDT62553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Broken Oven.","ticket_address_1":"Flat 6","ticket_address_2":"11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_address_1":"Flat 6","cs_id":"3112","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/12\/25","activity_end":"2025-12-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75939","activity_notes":"Broken Oven.","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2025 12:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66561","activity_ticket_id":"60981","ticket_reference":"HDT62066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" ITC \/GAS\/PAT","ticket_address_1":"Flat 1","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 1","cs_id":"1733","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/25","activity_end":"2025-12-16 15:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75940","activity_notes":"Washer dryer, code E14 . It could be a blocked pump, engineer to check ","activity_timesheet":null,"ticket_notes_combined":"

22\/10\/2025 09:58 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 14:52 (travis)<\/b>ITC Works.<\/p>

17\/12\/2025 13:23 (jane)<\/b>To carry out the GAS\/PAT on Monday 22nd Dec<\/p>

05\/01\/2026 08:32 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/01\/2026 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"22\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66562","activity_ticket_id":"61369","ticket_reference":"HDT62454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to leak coming into Note's Cafe basement ","ticket_address_1":"31 St Martins Lane ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"31 St Martins Lane ","cs_id":"333","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/25","activity_end":"2025-12-19 08:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75941","activity_notes":"To attend to leak coming into Note's Cafe basement ","activity_timesheet":"2","ticket_notes_combined":"

04\/12\/2025 16:33 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 17:09 (roy)<\/b>Due to heavy rain, leak into basement at front of shop.Underneath the paving lights but not coming through paving lights but the border.Could even be coming from the pavement.Returning in the morning to look in daylight.Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 09:11 (jane)<\/b>Due to heavy rain, leak into basement at front of shop. Underneath the paving lights but not coming through paving lights but the border. Could even be coming from the pavement. Returning today look in daylight. Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted - Email Sent<\/b><\/p>

05\/12\/2025 11:10 (roy)<\/b>Cleaned and resealed edge of paving lightsIf leak continues then council may need to lift up paving slabs<\/p>

05\/12\/2025 13:49 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2025 13:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2025 13:20 (jane)<\/b>Reattending to the leak tomorrow morning, ensure the engineer reviews the areas highlighted, including the column\/pavement light junction and surrounding cracking.<\/p>

19\/12\/2025 15:33 (roy)<\/b>Clean and rake out gapsUsed wiki dry cement to fill gaps and under door and pillar<\/p>

19\/12\/2025 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (roy)Due to heavy rain, leak into basement at front of shop.Underneath the paving lights but not coming through paving lights but the border.Could even be coming from the pavement.Returning in the morning to look in daylight.Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 (jane)Due to heavy rain, leak into basement at front of shop. Underneath the paving lights but not coming through paving lights but the border. Could even be coming from the pavement. Returning today look in daylight. Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 (roy)Cleaned and resealed edge of paving lightsIf leak continues then council may need to lift up paving slabs<\/p>

16\/12\/2025 (jane)Reattending to the leak tomorrow morning, ensure the engineer reviews the areas highlighted, including the column\/pavement light junction and surrounding cracking.<\/p>

19\/12\/2025 (roy)Clean and rake out gapsUsed wiki dry cement to fill gaps and under door and pillar<\/p>","ticket_created":"04\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66563","activity_ticket_id":"61469","ticket_reference":"HDT62554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"EICR testing of common parts ","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/25","activity_end":"2025-12-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75942","activity_notes":"EICR testing of common parts ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 13:45 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 09:03 (jane)<\/b>Attending today<\/p>

18\/12\/2025 07:34 (alan)<\/b>Electrical inspection <\/p>

18\/12\/2025 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (jane)Attending today<\/p>

18\/12\/2025 (alan)Electrical inspection <\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66564","activity_ticket_id":"61470","ticket_reference":"HDT62555","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Monthly emergency lighting test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"18\/12\/25","activity_end":"2025-12-18 09:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75943","activity_notes":"Monthly emergency lighting test ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 13:46 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 09:24 (alan)<\/b>Monthly emergency light test<\/p>

17\/12\/2025 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (alan)Monthly emergency light test<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66565","activity_ticket_id":"61471","ticket_reference":"HDT62556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"44a\/44b Floral Street - Top Floor Staircase Communal and steps come away ","ticket_address_1":"44a\/44b Floral Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E9DA","cs_address_1":"44a\/44b Floral Street ","cs_id":"3233","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E9DA","ticket_client_site":"3233","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/12\/25","activity_end":"2025-12-16 16:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75944","activity_notes":"44a\/44b Floral Street - Top Floor Staircase Communal and steps come away If we possibly could get photos of the step would be greatly appreciated too. ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 14:22 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:34 (nick)<\/b>(44a\/44b Floral Street ) 44B Is carpeted all the way up.<\/p>

16\/12\/2025 15:37 (nick)<\/b>(44a\/44b Floral Street ) 44ATwo step treads found at fault, 3rd rise, had pealed away but still connected on the right hand side.One step tread had completely come off.I used quick drying super glue and some self taping screws.<\/p>

16\/12\/2025 15:41 (nick)<\/b>All checked, Two steps repaired<\/p>

16\/12\/2025 16:54 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2025 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (nick)(44a\/44b Floral Street ) 44B Is carpeted all the way up.<\/p>

16\/12\/2025 (nick)(44a\/44b Floral Street ) 44ATwo step treads found at fault, 3rd rise, had pealed away but still connected on the right hand side.One step tread had completely come off.I used quick drying super glue and some self taping screws.<\/p>

16\/12\/2025 (nick)All checked, Two steps repaired<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66566","activity_ticket_id":"61472","ticket_reference":"HDT62557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet Flush Button- 2nd Floor faulty ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/12\/25","activity_end":"2025-12-29 12:04:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75945","activity_notes":"Toilet Flush Button- 2nd Floor faulty I would like to bring to your attention that the toilet which is near the rear office has a damaged flush button, please see the photos. Although it is still usable at the moment, the button requires repair or replacement.Could you kindly arrange for the repair or replacement at your convenience.","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 15:04 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 09:31 (michaelk)<\/b>Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told me that both toilets have been sticking when pushed. I have ordered the flush plate and will replace the syphons whilst on site. 1hr labour 55<\/p>

18\/12\/2025 10:40 (jane)<\/b>Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told me that both toilets have been sticking when pushed. We have ordered the flush plate and will replace the syphons whilst on site - Email Sent<\/b><\/p>

19\/12\/2025 07:45 (michaelk)<\/b>Attended site to investigate both toilets, as reported b<\/p>

05\/01\/2026 08:35 (michaelk)<\/b>Attended site to replace the faulty flush plate in the right hand toilet. We also replaced both syphons to each toilet and left in full working order. 3hrs labour plus parts, total 314.24 ex vat <\/p>

05\/01\/2026 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (michaelk)Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told me that both toilets have been sticking when pushed. I have ordered the flush plate and will replace the syphons whilst on site. 1hr labour 55<\/p>

18\/12\/2025 (jane)Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told me that both toilets have been sticking when pushed. We have ordered the flush plate and will replace the syphons whilst on site<\/p>

19\/12\/2025 (michaelk)Attended site to investigate both toilets, as reported b<\/p>

05\/01\/2026 (michaelk)Attended site to replace the faulty flush plate in the right hand toilet. We also replaced both syphons to each toilet and left in full working order. 3hrs labour plus parts, total 314.24 ex vat <\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66567","activity_ticket_id":"61473","ticket_reference":"HDT62558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Collect keys for access ","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/12\/25","activity_end":"2025-12-16 17:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75946","activity_notes":"No hot water - Collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 15:13 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 10:53 (carly)<\/b>Please use keys for access.<\/p>

17\/12\/2025 15:20 (roy)<\/b>Visited site and hot water is working but heating is not.Pressure was on zero but tried filling it up and gauge did not move.Kept tapping gauge and finally it moved to 1.8 but heating still didn't work and slight leak on boiler.Spoke to Michael and zone valves possibly faultyGas is okClock was flashing a d reset but still no joyNeed Michael <\/p>

18\/12\/2025 05:25 (michaelk)<\/b>Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater. 2hrs labour plus parts, total <\/p>

18\/12\/2025 08:09 (jane)<\/b>Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater - Email Sent<\/b><\/p>

22\/12\/2025 15:46 (carly)<\/b>Parts in.Access requested for Tuesday 23rd December pm.<\/p>

07\/01\/2026 13:56 (jane)<\/b>Requested access for Friday afternoon 9th January 2026<\/p>

07\/01\/2026 15:41 (jane)<\/b>Confirmed for Friday afternoon 9th January - keys for access <\/p>

13\/01\/2026 08:43 (michaelk)<\/b>Attended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order. 2hrs labour plus parts, total 289.65 ex vat <\/p>

13\/01\/2026 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Please use keys for access.<\/p>

17\/12\/2025 (roy)Visited site and hot water is working but heating is not.Pressure was on zero but tried filling it up and gauge did not move.Kept tapping gauge and finally it moved to 1.8 but heating still didn't work and slight leak on boiler.Spoke to Michael and zone valves possibly faultyGas is okClock was flashing a d reset but still no joyNeed Michael <\/p>

18\/12\/2025 (michaelk)Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater. 2hrs labour plus parts, total <\/p>

18\/12\/2025 (jane)Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater<\/p>

22\/12\/2025 (carly)Parts in.Access requested for Tuesday 23rd December pm.<\/p>

07\/01\/2026 (jane)Requested access for Friday afternoon 9th January 2026<\/p>

07\/01\/2026 (jane)Confirmed for Friday afternoon 9th January - keys for access <\/p>

13\/01\/2026 (michaelk)Attended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order. 2hrs labour plus parts, total 289.65 ex vat <\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66568","activity_ticket_id":"61458","ticket_reference":"HDT62543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/ Dryer issues.","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/25","activity_end":"2025-12-18 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75947","activity_notes":"Washer\/ Dryer issues.Tried to put it on the drying setting and its making a weird growling noise and it wont spin. Collect keys ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 10:31 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:01 (jane)<\/b>Requested access for Thursday, 18th of Dec in the afternoon 12-6pm<\/p>

16\/12\/2025 15:15 (jane)<\/b>Confirmed for Thursday, 18th of Dec in the afternoon 12-6pm - collect keys <\/p>

19\/12\/2025 10:13 (roy)<\/b>With Repair Aid<\/p>

19\/12\/2025 11:20 (jane)<\/b>Drain pump and drain pipe on order with Repair Aid <\/p>

19\/12\/2025 11:21 (jane)<\/b>Drain pump and drain pipe on order for washer\/dryer - Email Sent<\/b><\/p>

05\/01\/2026 08:29 (jane)<\/b>Requested access for Wednesday, 07\/1, between 8am and 12pm.<\/p>

05\/01\/2026 08:41 (jane)<\/b>Confirmed for Wednesday, 07\/1, between 8am and 12pm, take keys but knock first <\/p>

07\/01\/2026 15:14 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2026 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Requested access for Thursday, 18th of Dec in the afternoon 12-6pm<\/p>

16\/12\/2025 (jane)Confirmed for Thursday, 18th of Dec in the afternoon 12-6pm - collect keys <\/p>

19\/12\/2025 (roy)With Repair Aid<\/p>

19\/12\/2025 (jane)Drain pump and drain pipe on order with Repair Aid <\/p>

19\/12\/2025 (jane)Drain pump and drain pipe on order for washer\/dryer <\/p>

05\/01\/2026 (jane)Requested access for Wednesday, 07\/1, between 8am and 12pm.<\/p>

05\/01\/2026 (jane)Confirmed for Wednesday, 07\/1, between 8am and 12pm, take keys but knock first <\/p>

07\/01\/2026 (roy)With Repair Aid<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66569","activity_ticket_id":"61474","ticket_reference":"HDT62559","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Roof leaking.","ticket_address_1":"Flat 3, 37 Drury Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_address_1":"Flat 3, 37 Drury Lane ","cs_id":"3192","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"3192","ticket_status_code":"Cancelled","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"17\/12\/25","activity_end":"2025-12-17 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75948","activity_notes":"Roof leaking.","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2025 09:25 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66570","activity_ticket_id":"61475","ticket_reference":"HDT62560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common part sensor lights","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/25","activity_end":"2025-12-17 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75949","activity_notes":"Common part sensor lights","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 09:56 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 13:29 (alan)<\/b>Adjust movement sensor by flat 1.1 & 1.2 so lights hold on for longer, due to lights switching off to soon<\/p>

18\/12\/2025 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (alan)Adjust movement sensor by flat 1.1 & 1.2 so lights hold on for longer, due to lights switching off to soon<\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66571","activity_ticket_id":"61476","ticket_reference":"HDT62561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Common part lights","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/25","activity_end":"2025-12-17 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75950","activity_notes":"Common part lights","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 09:58 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 07:38 (alan)<\/b>Replace blown lamp in common parts ground floor <\/p>

18\/12\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (alan)Replace blown lamp in common parts ground floor <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66572","activity_ticket_id":"61477","ticket_reference":"HDT62562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room lights","ticket_address_1":"Flat 4.2","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.2","cs_id":"124","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/25","activity_end":"2025-12-17 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75951","activity_notes":"Living room lights","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 09:59 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 07:36 (alan)<\/b>Called out to look at living room light not working, replace faulty dimmer switch module and leave working Replace faulty socket in hallway <\/p>

18\/12\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (alan)Called out to look at living room light not working, replace faulty dimmer switch module and leave working Replace faulty socket in hallway <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66573","activity_ticket_id":"61473","ticket_reference":"HDT62558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water - Collect keys for access ","ticket_address_1":"Flat 3","ticket_address_2":"79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1150","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/26","activity_end":"2026-01-09 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75952","activity_notes":"No hot water - Collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 15:13 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 10:53 (carly)<\/b>Please use keys for access.<\/p>

17\/12\/2025 15:20 (roy)<\/b>Visited site and hot water is working but heating is not.Pressure was on zero but tried filling it up and gauge did not move.Kept tapping gauge and finally it moved to 1.8 but heating still didn't work and slight leak on boiler.Spoke to Michael and zone valves possibly faultyGas is okClock was flashing a d reset but still no joyNeed Michael <\/p>

18\/12\/2025 05:25 (michaelk)<\/b>Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater. 2hrs labour plus parts, total <\/p>

18\/12\/2025 08:09 (jane)<\/b>Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater - Email Sent<\/b><\/p>

22\/12\/2025 15:46 (carly)<\/b>Parts in.Access requested for Tuesday 23rd December pm.<\/p>

07\/01\/2026 13:56 (jane)<\/b>Requested access for Friday afternoon 9th January 2026<\/p>

07\/01\/2026 15:41 (jane)<\/b>Confirmed for Friday afternoon 9th January - keys for access <\/p>

13\/01\/2026 08:43 (michaelk)<\/b>Attended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order. 2hrs labour plus parts, total 289.65 ex vat <\/p>

13\/01\/2026 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Please use keys for access.<\/p>

17\/12\/2025 (roy)Visited site and hot water is working but heating is not.Pressure was on zero but tried filling it up and gauge did not move.Kept tapping gauge and finally it moved to 1.8 but heating still didn't work and slight leak on boiler.Spoke to Michael and zone valves possibly faultyGas is okClock was flashing a d reset but still no joyNeed Michael <\/p>

18\/12\/2025 (michaelk)Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater. 2hrs labour plus parts, total <\/p>

18\/12\/2025 (jane)Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater<\/p>

22\/12\/2025 (carly)Parts in.Access requested for Tuesday 23rd December pm.<\/p>

07\/01\/2026 (jane)Requested access for Friday afternoon 9th January 2026<\/p>

07\/01\/2026 (jane)Confirmed for Friday afternoon 9th January - keys for access <\/p>

13\/01\/2026 (michaelk)Attended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order. 2hrs labour plus parts, total 289.65 ex vat <\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66574","activity_ticket_id":"61478","ticket_reference":"HDT62563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat door lock","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/12\/25","activity_end":"2025-12-17 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75953","activity_notes":"Flat door lock.1) The top lock on our door seems to be jammed so it doesnt automatically lock when we pull the door close. We lock up with the bottom lock which is working but was just wondering if there was anything we can do about the top lock? Please see attached photo - the part circled in black is stuck in the door ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 10:45 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 10:45 (carly)<\/b>Roy is aware and will attend now.<\/p>

17\/12\/2025 15:42 (roy)<\/b>Ease and adjusted but may need new.Latch sometimes gets stuck but easily freed.<\/p>

17\/12\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2025 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2025 13:56 (roy)<\/b>Lock Replaced <\/p>

18\/12\/2025 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Roy is aware and will attend now.<\/p>

17\/12\/2025 (roy)Ease and adjusted but may need new.Latch sometimes gets stuck but easily freed.<\/p>

18\/12\/2025 (roy)Lock Replaced <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66575","activity_ticket_id":"61479","ticket_reference":"HDT62564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Flickering Light","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/01\/26","activity_end":"2026-01-22 19:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75954","activity_notes":" Flickering LightOne lightbulb in the kitchen keeps flickering.","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 10:59 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:00 (carly)<\/b>Access requested Thursday 18th December at 2pm.<\/p>

18\/12\/2025 15:38 (jane)<\/b>Re- requested access for Friday 19th December 2pm <\/p>

18\/12\/2025 15:58 (jane)<\/b>Keys for access on Friday 19th December 2pm<\/p>

20\/12\/2025 16:25 (alan)<\/b>Look at light under kitchen cupboard not working Order replacement fitting <\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Thursday 18th December at 2pm.<\/p>

18\/12\/2025 (jane)Re- requested access for Friday 19th December 2pm <\/p>

18\/12\/2025 (jane)Keys for access on Friday 19th December 2pm<\/p>

20\/12\/2025 (alan)Look at light under kitchen cupboard not working Order replacement fitting <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66576","activity_ticket_id":"61480","ticket_reference":"HDT62565","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No heating ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/25","activity_end":"2025-12-18 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75955","activity_notes":"No heating ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 11:11 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:12 (carly)<\/b>Access requested Thursday 18th December am.<\/p>

17\/12\/2025 11:31 (carly)<\/b>Please use keys but knock first as the tenant may be home.<\/p>

19\/12\/2025 07:50 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found a blown control fuse to the heating pcb, which was replaced. The heating and radiators were then tested and left in full working order. 2hrs labour 105<\/p>

19\/12\/2025 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Thursday 18th December am.<\/p>

17\/12\/2025 (carly)Please use keys but knock first as the tenant may be home.<\/p>

19\/12\/2025 (michaelk)Attended site to investigate reported boiler fault. Found a blown control fuse to the heating pcb, which was replaced. The heating and radiators were then tested and left in full working order. 2hrs labour 105<\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66577","activity_ticket_id":"61481","ticket_reference":"HDT62566","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Bath taps are at fault.","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"18\/12\/25","activity_end":"2025-12-18 21:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75956","activity_notes":"Bath taps are at fault.One is shutting the water off properly and is missing its grub screw.From the lime scale mark it's been dripping\/running for some time.","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:17 (carly)<\/b>Access requested for Friday 19th December pm.<\/p>

17\/12\/2025 11:31 (carly)<\/b>Vacant property please use keys.<\/p>

19\/12\/2025 07:48 (michaelk)<\/b>Attended site to investigate bath tap letting-by. Removed the 3\/4" tap insert to match with supplier and returned to site to replace. Left in full working order 2 hrs labour plus parts, total 147.70 ex vat.<\/p>

19\/12\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested for Friday 19th December pm.<\/p>

17\/12\/2025 (carly)Vacant property please use keys.<\/p>

19\/12\/2025 (michaelk)Attended site to investigate bath tap letting-by. Removed the 3\/4" tap insert to match with supplier and returned to site to replace. Left in full working order 2 hrs labour plus parts, total 147.70 ex vat.<\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66578","activity_ticket_id":"61482","ticket_reference":"HDT62567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out clearance of gutters - access via 4 Macclesfield Street ","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/12\/25","activity_end":"2025-12-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75957","activity_notes":"To carry out clearance of gutters - access via 4 Macclesfield Street To collect keys and meet Michael Reddan outside at 9am on Friday 19th December ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2025 11:30 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:31 (jane)<\/b>To collect keys and meet Michael Reddan outside at 9am on Friday 19th December <\/p>

23\/12\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (jane)To collect keys and meet Michael Reddan outside at 9am on Friday 19th December <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66579","activity_ticket_id":"61483","ticket_reference":"HDT62568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat Iron -Ground floor white bulb light needs changing.","ticket_address_1":"37 Gerrard Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_address_1":"37 Gerrard Street","cs_id":"1743","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"1743","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/25","activity_end":"2025-12-19 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75958","activity_notes":"Flat Iron -Ground floor white bulb light needs changing.","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 11:34 (System)<\/b>Ticket Created<\/p>

20\/12\/2025 16:21 (alan)<\/b>Dismantle 4 wall lights in common parts and replace blown lamps<\/p>

22\/12\/2025 17:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/12\/2025 (alan)Dismantle 4 wall lights in common parts and replace blown lamps<\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66580","activity_ticket_id":"61484","ticket_reference":"HDT62569","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/26","activity_end":"2026-02-02 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75959","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2025 12:07 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 12:08 (carly)<\/b>Access requested Monday 2nd February 9am.<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Monday 2nd February 9am.<\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66581","activity_ticket_id":"61485","ticket_reference":"HDT62570","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2471","cs_address_2":"137 Long Acre ","cs_town":"LONDON ","cs_postcode":"WC2E 9AA","ticket_client_site":"2471","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/26","activity_end":"2026-02-02 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75960","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2025 12:09 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 12:10 (carly)<\/b>Access requested Monday 2nd February at 11am<\/p>

19\/12\/2025 11:24 (carly)<\/b>Confirmed by tenant. Please use keys for access.<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Monday 2nd February at 11am<\/p>

19\/12\/2025 (carly)Confirmed by tenant. Please use keys for access.<\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66582","activity_ticket_id":"61486","ticket_reference":"HDT62571","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 3","cs_id":"597","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/02\/26","activity_end":"2026-02-02 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75961","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2025 12:12 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 12:13 (carly)<\/b>Access requested Monday 2nd February at 1pm.<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Monday 2nd February at 1pm.<\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66583","activity_ticket_id":"61487","ticket_reference":"HDT62572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Light sockets need attention","ticket_address_1":"10 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"10 Horse & Dolphin Yard","cs_id":"1036","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/12\/25","activity_end":"2025-12-17 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75962","activity_notes":"Light sockets need attention4x Light Bulbs need changing.","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 12:27 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 12:28 (carly)<\/b>Alan is aware.<\/p>

18\/12\/2025 13:28 (alan)<\/b>Refix 4 wall lights in common parts and replace 5 blown lamps in lights in common parts <\/p>

18\/12\/2025 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Alan is aware.<\/p>

18\/12\/2025 (alan)Refix 4 wall lights in common parts and replace 5 blown lamps in lights in common parts <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66584","activity_ticket_id":"61488","ticket_reference":"HDT62573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17324 - Replacement integrated cooker extractor ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"29\/01\/26","activity_end":"2026-01-29 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75963","activity_notes":"Replacement integrated cooker extractor ","activity_timesheet":null,"ticket_notes_combined":"

17\/12\/2025 14:00 (jane)<\/b>Instructed Repair Aid to order new extractor hood <\/p>

18\/12\/2025 09:56 (jane)<\/b>Expected in stock end of January as special order <\/p>","ticket_full_notes_text":"

17\/12\/2025 (jane)Instructed Repair Aid to order new extractor hood <\/p>

18\/12\/2025 (jane)Expected in stock end of January as special order <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66585","activity_ticket_id":"61489","ticket_reference":"HDT62574","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17345 - Replacement lights to living room ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"21\/01\/26","activity_end":"2026-01-21 20:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75964","activity_notes":"Replacement lights to living room ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2026 13:50 (jane)<\/b>Requested access for Monday morning 12th January <\/p>

09\/01\/2026 15:50 (jane)<\/b>Confirmed for Monday morning 12th January. The tenant approved on access with management keys.<\/p>

13\/01\/2026 08:29 (alan)<\/b>Quoted works Waiting 1 fitting from Medlock to compete job Due into office Wednesday <\/p>","ticket_full_notes_text":"

09\/01\/2026 (jane)Requested access for Monday morning 12th January <\/p>

09\/01\/2026 (jane)Confirmed for Monday morning 12th January. The tenant approved on access with management keys.<\/p>

13\/01\/2026 (alan)Quoted works Waiting 1 fitting from Medlock to compete job Due into office Wednesday <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66586","activity_ticket_id":"61490","ticket_reference":"HDT62575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Emergency call-out, leak into Restaurant","ticket_address_1":"43 Chandos Place","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"43 Chandos Place","cs_id":"480","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/25","activity_end":"2025-12-18 10:58:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75965","activity_notes":"Emergency call-out, leak into Restaurant","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 08:58 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2025 09:12 (roy)<\/b>Leak into restaurant.Stopped leaking at time of visit.Removed light and made safe.No access into flat 1.<\/p>","ticket_full_notes_text":"

18\/12\/2025 (roy)Leak into restaurant.Stopped leaking at time of visit.Removed light and made safe.No access into flat 1.<\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66587","activity_ticket_id":"61491","ticket_reference":"HDT62576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT62575 Follow-Up - To attend Flat 1 to investigate leak from shower","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/01\/26","activity_end":"2026-01-23 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75966","activity_notes":"HDT62575 Follow-Up - To attend Flat 1 to investigate leak from shower","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2025 08:59 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 09:12 (jane)<\/b>Requested access for this morning <\/p>

18\/12\/2025 11:20 (jane)<\/b>For today Codes below 3674353738*<\/p>

18\/12\/2025 16:03 (jane)<\/b>Reported back findings Need 24 hrsCouple of issuesBlocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>

23\/12\/2025 13:46 (jane)<\/b>Followed up Reported back findings Need 24 hrs Couple of issues Blocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jane)Requested access for this morning <\/p>

18\/12\/2025 (jane)For today Codes below 3674353738*<\/p>

18\/12\/2025 (jane)Reported back findings Need 24 hrsCouple of issuesBlocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>

23\/12\/2025 (jane)Followed up Reported back findings Need 24 hrs Couple of issues Blocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66588","activity_ticket_id":"61492","ticket_reference":"HDT62577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17353 - Replacement electric heaters to front bedrooms and bathroom ","ticket_address_1":"Penthouse","ticket_address_2":"36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"Penthouse","cs_id":"96","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"22\/12\/25","activity_end":"2025-12-22 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75967","activity_notes":"Replacement electric heater to front bedrooms and bathroom ","activity_timesheet":"1","ticket_notes_combined":"

18\/12\/2025 09:36 (jane)<\/b>Client has requested if this can be done by Monday 22nd Dec <\/p>

18\/12\/2025 14:05 (jane)<\/b>Confirmed for Monday 22nd December <\/p>

23\/12\/2025 08:04 (alan)<\/b>Quoted works <\/p>

23\/12\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jane)Client has requested if this can be done by Monday 22nd Dec <\/p>

18\/12\/2025 (jane)Confirmed for Monday 22nd December <\/p>

23\/12\/2025 (alan)Quoted works <\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66589","activity_ticket_id":"61478","ticket_reference":"HDT62563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Flat door lock","ticket_address_1":"Flat 2","ticket_address_2":"34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"Flat 2","cs_id":"1416","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"18\/12\/25","activity_end":"2025-12-18 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75968","activity_notes":"Fitting new lock at 12noon today ","activity_timesheet":"2","ticket_notes_combined":"

17\/12\/2025 10:45 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 10:45 (carly)<\/b>Roy is aware and will attend now.<\/p>

17\/12\/2025 15:42 (roy)<\/b>Ease and adjusted but may need new.Latch sometimes gets stuck but easily freed.<\/p>

17\/12\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2025 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2025 13:56 (roy)<\/b>Lock Replaced <\/p>

18\/12\/2025 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Roy is aware and will attend now.<\/p>

17\/12\/2025 (roy)Ease and adjusted but may need new.Latch sometimes gets stuck but easily freed.<\/p>

18\/12\/2025 (roy)Lock Replaced <\/p>","ticket_created":"17\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66590","activity_ticket_id":"61493","ticket_reference":"HDT62578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into bedroom windows for today ","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_id":"968","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"18\/12\/25","activity_end":"2025-12-18 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75969","activity_notes":"Leak into bedroom windows for today ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 10:05 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 13:53 (travis)<\/b>Attended above property and gained access to roof area,found x2 gully outlets to be completely blocked,Cleared outlets and let water run away out of gully.<\/p>

18\/12\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (travis)Attended above property and gained access to roof area,found x2 gully outlets to be completely blocked,Cleared outlets and let water run away out of gully.<\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66591","activity_ticket_id":"61494","ticket_reference":"HDT62579","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Leaking waste pipe ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/25","activity_end":"2025-12-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75970","activity_notes":"Leaking waste pipe We have some leak coming out of the behind the bar waste pipe, I think this thing ( I attached the photo) need complete replacing and u bends need checking if they are leaking or not. ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 10:30 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 10:32 (jane)<\/b>Confirmed for 7am on Friday 19th December Any access issues call Letycja 07404 740395<\/p>

19\/12\/2025 10:46 (michaelk)<\/b>Attended site to inspect reported waste pipe leaking. The main waste run was tested via adjacent basins which showed no leak. There was a commercial dishwasher which drained into an upstand. This wasn't tested as I didnt know how to operate the machine after attempting. A commercial catering engineer needs to be consulted. 1hr labour 55<\/p>

19\/12\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jane)Confirmed for 7am on Friday 19th December Any access issues call Letycja 07404 740395<\/p>

19\/12\/2025 (michaelk)Attended site to inspect reported waste pipe leaking. The main waste run was tested via adjacent basins which showed no leak. There was a commercial dishwasher which drained into an upstand. This wasn't tested as I didnt know how to operate the machine after attempting. A commercial catering engineer needs to be consulted. 1hr labour 55<\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66593","activity_ticket_id":"61495","ticket_reference":"HDT62580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom door swollen and repairs to shower screen - Collect keys from Lilian ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/25","activity_end":"2025-12-19 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75972","activity_notes":"Bathroom door swollen and repairs to shower screen -- Collect keys from Lilian ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 11:37 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:29 (travis)<\/b>Bathroom door and skirting repairs <\/p>

19\/12\/2025 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (travis)Bathroom door and skirting repairs <\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66594","activity_ticket_id":"61496","ticket_reference":"HDT62581","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services on Tuesday 23rd December ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"23\/12\/25","activity_end":"2025-12-23 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75973","activity_notes":"To carry out Handyman Services on Tuesday 23rd December ","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2025 11:43 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66595","activity_ticket_id":"61497","ticket_reference":"HDT62582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Sinking floorboard ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/25","activity_end":"2025-12-19 14:13:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75974","activity_notes":"Sinking floorboard floor board to be attended to please. On the landing by flat 2.2. When you step onto landing it feels like the floor board will collapse. Can this be strengthened please and the carpet tile re-stuck dowwn.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 13:13 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 13:28 (travis)<\/b>Repairs to subfloor on stairwell.<\/p>

19\/12\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (travis)Repairs to subfloor on stairwell.<\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66596","activity_ticket_id":"61498","ticket_reference":"HDT62583","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out monthly meter reads - December 2025","ticket_address_1":"Various portfolios","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various portfolios","cs_id":"2704","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/12\/25","activity_end":"2025-12-23 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75975","activity_notes":"To carry out monthly meter reads - December 2025","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 14:07 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 15:19 (alan)<\/b>Monthly meter readings<\/p>

23\/12\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/12\/2025 (alan)Monthly meter readings<\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66597","activity_ticket_id":"61499","ticket_reference":"HDT62584","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To remove bollards from120 Long acre corridor over to 7-8 Fredericks place basement.","ticket_address_1":"120 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120 Long Acre ","cs_id":"1632","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/12\/25","activity_end":"2025-12-19 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75976","activity_notes":"To remove bollards from120 Long acre corridor over to 7-8 Fredericks place basement.","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 14:57 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 14:44 (travis)<\/b>Collection and delivery of steel bollards.<\/p>

19\/12\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (travis)Collection and delivery of steel bollards.<\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66598","activity_ticket_id":"61415","ticket_reference":"HDT62500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61805 Follow-Up -Further investigations into Busaba Restaurant to locate water stopcock to flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/01\/26","activity_end":"2026-01-29 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75977","activity_notes":"HDT61805 Follow-Up - Further investigations into Busaba Restaurant to locate water stopcock to flatsA residential tenant needs to carry out repair works within a bathroom, so we need to establish how to isolate the water supply","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2025 13:19 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 13:22 (jane)<\/b>Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 10:03 (jane)<\/b>Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 09:37 (roy)<\/b>With Michael <\/p>

18\/12\/2025 05:20 (michaelk)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 16:57 (jane)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify - Email Sent<\/b><\/p>

12\/01\/2026 11:09 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 11:26 (carly)<\/b>Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 12:06 (carly)<\/b>29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 (jane)Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 (roy)With Michael <\/p>

18\/12\/2025 (michaelk)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 (jane)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify <\/p>

12\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 (carly)Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 (carly)29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66599","activity_ticket_id":"61379","ticket_reference":"HDT62464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge temperature not working","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/25","activity_end":"2025-12-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75978","activity_notes":"Fridge temperature not workingTo give Repair Aid access Friday 19th Dec between 9am and 2pm - keys for access ","activity_timesheet":"2","ticket_notes_combined":"

05\/12\/2025 16:28 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 16:28 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

08\/12\/2025 09:44 (carly)<\/b>Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 15:13 (jane)<\/b>Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 10:10 (carly)<\/b>Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 08:57 (roy)<\/b>With Repair Aid<\/p>

12\/12\/2025 12:58 (jane)<\/b>PCB for fridge on order - Email Sent<\/b><\/p>

17\/12\/2025 10:49 (carly)<\/b>Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 15:31 (jane)<\/b>Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 12:58 (roy)<\/b>With Repair Aid but new Fridge\/Freezer is needed <\/p>

23\/12\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (jane)Waiting on a date from Repair Aid <\/p>

08\/12\/2025 (carly)Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 (jane)Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 (carly)Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 (roy)With Repair Aid<\/p>

12\/12\/2025 (jane)PCB for fridge on order <\/p>

17\/12\/2025 (carly)Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 (jane)Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 (roy)With Repair Aid but new Fridge\/Freezer is needed <\/p>","ticket_created":"05\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66600","activity_ticket_id":"61500","ticket_reference":"HDT62585","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To replace damaged socket in basement ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/25","activity_end":"2025-12-19 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75979","activity_notes":"To replace damaged socket in basement ","activity_timesheet":"2","ticket_notes_combined":"

18\/12\/2025 15:41 (System)<\/b>Ticket Created<\/p>

20\/12\/2025 16:20 (alan)<\/b>Replace broken socket in basement <\/p>

22\/12\/2025 17:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/12\/2025 (alan)Replace broken socket in basement <\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66601","activity_ticket_id":"61501","ticket_reference":"HDT62586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher - Not working at all, possible heating element required, the water is lukewarm and when the heating element tries to heat it, it trips the power completely.","ticket_address_1":"Flat 1","ticket_address_2":"17a Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 1","cs_id":"2740","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2740","ticket_status_code":"Cancelled","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"23\/12\/25","activity_end":"2025-12-23 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75980","activity_notes":"Dishwasher - Not working at all, possible heating element required, the water is lukewarm and when the heating element tries to heat it, it trips the power completely.","activity_timesheet":null,"ticket_notes_combined":"

18\/12\/2025 16:18 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 16:21 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

19\/12\/2025 12:13 (carly)<\/b>Repair Aid have requested Tuesday 23rd December 10-2pm.Awaiting client confirmation.<\/p>

22\/12\/2025 10:33 (carly)<\/b>Follow up email sent requesting access.<\/p>

23\/12\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jane)Waiting on a date from Repair Aid <\/p>

19\/12\/2025 (carly)Repair Aid have requested Tuesday 23rd December 10-2pm.Awaiting client confirmation.<\/p>

22\/12\/2025 (carly)Follow up email sent requesting access.<\/p>","ticket_created":"18\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66602","activity_ticket_id":"61502","ticket_reference":"HDT62587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 1","cs_id":"594","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/25","activity_end":"2025-12-22 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75981","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 10:27 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:08 (carly)<\/b>Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 09:19 (carly)<\/b>Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 07:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/12\/2025 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 (michaelk)Completed compliance testing 145<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66603","activity_ticket_id":"61503","ticket_reference":"HDT62588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_address_1":"Flat 3","cs_id":"278","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/25","activity_end":"2025-12-22 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75982","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 10:29 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:08 (carly)<\/b>Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 09:20 (carly)<\/b>Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 07:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/12\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 (michaelk)Completed compliance testing 145<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66604","activity_ticket_id":"61504","ticket_reference":"HDT62589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 6a Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 6a Goodwins House","cs_id":"596","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"22\/12\/25","activity_end":"2025-12-22 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75983","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 10:32 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:09 (carly)<\/b>Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 09:20 (carly)<\/b>Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 07:01 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/12\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 (michaelk)Completed compliance testing 145<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66605","activity_ticket_id":"61505","ticket_reference":"HDT62590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_id":"3018","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/02\/26","activity_end":"2026-02-03 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"75984","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 10:35 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:07 (carly)<\/b>Access requested Tuesday 3rd February 9am.<\/p>

22\/12\/2025 09:21 (carly)<\/b>Confirmed, please use keys if tenant is not home.<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Tuesday 3rd February 9am.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66606","activity_ticket_id":"61506","ticket_reference":"HDT62591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Kitchen tap loose.","ticket_address_1":"Flat 2","ticket_address_2":"24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/12\/25","activity_end":"2025-12-19 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75985","activity_notes":"Kitchen tap loose.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 11:12 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:13 (carly)<\/b>Please access with keys.<\/p>

21\/12\/2025 14:22 (michaelk)<\/b>Collected replacement kitchen tap from suppliers and attended site to complete the installation. Left in full working order 3hrs labour plus parts, total 284.48 ex vat.<\/p>

22\/12\/2025 17:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Please access with keys.<\/p>

21\/12\/2025 (michaelk)Collected replacement kitchen tap from suppliers and attended site to complete the installation. Left in full working order 3hrs labour plus parts, total 284.48 ex vat.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66607","activity_ticket_id":"61507","ticket_reference":"HDT62592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 1","cs_id":"3234","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3234","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/26","activity_end":"2026-01-16 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75986","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 11:44 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:46 (carly)<\/b>Access requested Friday 16th January 9am.<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 9am.<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66608","activity_ticket_id":"61508","ticket_reference":"HDT62593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 2","cs_id":"3235","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3235","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/26","activity_end":"2026-01-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75987","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 11:48 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:49 (carly)<\/b>Access requested Friday 16th January 11am<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:48 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:54 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 11am<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66609","activity_ticket_id":"61509","ticket_reference":"HDT62594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 3","ticket_address_2":"Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 3","cs_id":"3236","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3236","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/26","activity_end":"2026-01-16 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75988","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 11:51 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:54 (carly)<\/b>Access requested Friday 16th January 1pm.<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:48 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:54 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 1pm.<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66610","activity_ticket_id":"61510","ticket_reference":"HDT62595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 4, 15 Willow Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 4, 15 Willow Street ","cs_id":"3226","cs_address_2":"","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3226","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/26","activity_end":"2026-01-16 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75989","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 11:56 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:58 (carly)<\/b>Access requested Friday 16th January 3pm.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:55 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 3pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66611","activity_ticket_id":"61511","ticket_reference":"HDT62596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 5","ticket_address_2":"15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 5","cs_id":"3237","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3237","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/26","activity_end":"2026-01-19 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75990","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 12:02 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:04 (carly)<\/b>Access requested Monday 19th January 9am.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:57 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 9am.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66612","activity_ticket_id":"61512","ticket_reference":"HDT62597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 6","ticket_address_2":"15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 6","cs_id":"3238","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3238","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/26","activity_end":"2026-01-19 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75991","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 12:05 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:06 (carly)<\/b>Access requested Monday 19th January 11am.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:57 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 11am.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66613","activity_ticket_id":"61513","ticket_reference":"HDT62598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 7","ticket_address_2":"15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 7","cs_id":"3239","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3239","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/26","activity_end":"2026-01-19 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75992","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 12:07 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:09 (carly)<\/b>Access requested Monday 19th January 1pm.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:58 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 1pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66614","activity_ticket_id":"61514","ticket_reference":"HDT62599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 8 ","ticket_address_2":"15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 8 ","cs_id":"3240","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3240","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/26","activity_end":"2026-01-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75993","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 12:10 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:11 (carly)<\/b>Access requested Monday 19th January 3pm.<\/p>

12\/01\/2026 12:57 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:59 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 3pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66615","activity_ticket_id":"61515","ticket_reference":"HDT62600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Washing Machine-Pump error E06","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/12\/25","activity_end":"2025-12-19 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75994","activity_notes":" Washing Machine-Pump error E06","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 12:42 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:44 (carly)<\/b>Please use keys for access.<\/p>

19\/12\/2025 15:28 (roy)<\/b>Unblocked pumpTestedAll ok <\/p>

19\/12\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Please use keys for access.<\/p>

19\/12\/2025 (roy)Unblocked pumpTestedAll ok <\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66616","activity_ticket_id":"61516","ticket_reference":"HDT62601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for beginning of January 2026 - use keys - tenant is away until 2nd week in January 2026 - Wear shoe covers or remove shoes ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/01\/26","activity_end":"2026-01-09 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75995","activity_notes":"List of works for beginning of January 2026 - use keys - tenant is away until 2nd week in January 2026 - Wear shoe covers or remove shoes Gas engineer to carry out GAS\/PAT testing Internal bathroom shower - there is a leak from the shower pan onto the floor, either through the door or through the tilesInternal bathroom sink - there is a small leak under the sink ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 14:18 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 14:21 (jane)<\/b>The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 13:55 (travis)<\/b>Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 08:32 (alan)<\/b>Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 10:55 (jane)<\/b>Main bathroom window requires window specialist, arranging a date - Email Sent<\/b><\/p>

12\/01\/2026 09:37 (carly)<\/b>Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 08:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:06 (carly)<\/b>Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 11:50 (jane)<\/b>Window has been repaired <\/p>

15\/01\/2026 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (jane)The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 (travis)Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 (alan)Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 (jane)Main bathroom window requires window specialist, arranging a date <\/p>

12\/01\/2026 (carly)Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>

13\/01\/2026 (carly)Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 (jane)Window has been repaired <\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66617","activity_ticket_id":"61516","ticket_reference":"HDT62601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for beginning of January 2026 - use keys - tenant is away until 2nd week in January 2026 - Wear shoe covers or remove shoes ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/26","activity_end":"2026-01-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75996","activity_notes":"List of works for beginning of January 2026 -- use keys - tenant is away until 2nd week in January 2026 - Wear shoe covers or remove shoes Main bathroom window - the inside window pane is out of alignment and not closing properlyInternal bathroom shower - there is a leak from the shower pan onto the floor, either through the door or through the tiles(to apply new seals )","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 14:18 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 14:21 (jane)<\/b>The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 13:55 (travis)<\/b>Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 08:32 (alan)<\/b>Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 10:55 (jane)<\/b>Main bathroom window requires window specialist, arranging a date - Email Sent<\/b><\/p>

12\/01\/2026 09:37 (carly)<\/b>Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 08:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:06 (carly)<\/b>Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 11:50 (jane)<\/b>Window has been repaired <\/p>

15\/01\/2026 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (jane)The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 (travis)Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 (alan)Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 (jane)Main bathroom window requires window specialist, arranging a date <\/p>

12\/01\/2026 (carly)Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>

13\/01\/2026 (carly)Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 (jane)Window has been repaired <\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66618","activity_ticket_id":"61516","ticket_reference":"HDT62601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for beginning of January 2026 - use keys - tenant is away until 2nd week in January 2026 - Wear shoe covers or remove shoes ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/26","activity_end":"2026-01-06 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75997","activity_notes":"List of works for beginning of January 2026 - use keys - tenant is away until 2nd week in January 2026 - Wear shoe covers or remove shoes Light sensor laundry - this hasn't worked for years, it turns on and off all the time. I think it needs replacingLight sensor hall cupboard - this has also stopped working. It's on all the time, and flickers off for a few seconds sometimes during the day","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 14:18 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 14:21 (jane)<\/b>The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 13:55 (travis)<\/b>Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 08:32 (alan)<\/b>Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 10:55 (jane)<\/b>Main bathroom window requires window specialist, arranging a date - Email Sent<\/b><\/p>

12\/01\/2026 09:37 (carly)<\/b>Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 08:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:06 (carly)<\/b>Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 11:50 (jane)<\/b>Window has been repaired <\/p>

15\/01\/2026 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (jane)The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 (travis)Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 (alan)Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 (jane)Main bathroom window requires window specialist, arranging a date <\/p>

12\/01\/2026 (carly)Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>

13\/01\/2026 (carly)Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 (jane)Window has been repaired <\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66619","activity_ticket_id":"61517","ticket_reference":"HDT62602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17355 - Inter-tenancy maintenance works ","ticket_address_1":"Flat A","ticket_address_2":"9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat A","cs_id":"3225","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/26","activity_end":"2026-01-07 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75998","activity_notes":"inter-tenancy maintenance works Can the works please include Remove tenant belongings (exact ones TBC so pls leave this until Weds can you please send some pics of the kitchen items on Monday morning just so we know what is in there?) Smoke seal replacementReplace all smoke alarmsReplace support brackets in kitchen cupboardsReplace missing bathroom plugReplace shower seal Deep Clean grout Bedroom 1 spotlight not working","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 14:43 (jane)<\/b>Works need to be completed by 7th January 2025<\/p>

19\/12\/2025 14:43 (jane)<\/b>Works needs to be completed by 7th January 2026<\/p>

22\/12\/2025 16:13 (travis)<\/b>ITC Works.<\/p>

23\/12\/2025 14:07 (jane)<\/b>Sink plugs on order<\/p>

23\/12\/2025 14:37 (jane)<\/b>Smoke seals on order, being being delivered on 5th January 2026<\/p>

23\/12\/2025 14:46 (travis)<\/b>ITC Works.<\/p>

06\/01\/2026 05:38 (travis)<\/b>ITC Works.<\/p>

06\/01\/2026 06:58 (alan)<\/b>Replace 2 faulty smoke alarms in flat Replace 1 faulty heat alarm in kitchen Replace blown lamp in bedroom Repair broken back box to socket next to bed<\/p>

07\/01\/2026 09:26 (travis)<\/b>ITC Works.<\/p>

09\/01\/2026 13:05 (jack)<\/b>690<\/p>","ticket_full_notes_text":"

19\/12\/2025 (jane)Works need to be completed by 7th January 2025<\/p>

19\/12\/2025 (jane)Works needs to be completed by 7th January 2026<\/p>

22\/12\/2025 (travis)ITC Works.<\/p>

23\/12\/2025 (jane)Sink plugs on order<\/p>

23\/12\/2025 (jane)Smoke seals on order, being being delivered on 5th January 2026<\/p>

23\/12\/2025 (travis)ITC Works.<\/p>

06\/01\/2026 (travis)ITC Works.<\/p>

06\/01\/2026 (alan)Replace 2 faulty smoke alarms in flat Replace 1 faulty heat alarm in kitchen Replace blown lamp in bedroom Repair broken back box to socket next to bed<\/p>

07\/01\/2026 (travis)ITC Works.<\/p>

09\/01\/2026 (jack)690<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66620","activity_ticket_id":"61518","ticket_reference":"HDT62603","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Various power issues ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/12\/25","activity_end":"2025-12-19 16:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"75999","activity_notes":"Various power issues ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 14:47 (System)<\/b>Ticket Created<\/p>

20\/12\/2025 16:23 (alan)<\/b>Assist air con engines in repairing power faults to the AHU and repair power faulty to the access control system <\/p>

22\/12\/2025 17:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/12\/2025 (alan)Assist air con engines in repairing power faults to the AHU and repair power faulty to the access control system <\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66621","activity_ticket_id":"61517","ticket_reference":"HDT62602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17355 - Inter-tenancy maintenance works ","ticket_address_1":"Flat A","ticket_address_2":"9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat A","cs_id":"3225","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"05\/01\/26","activity_end":"2026-01-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76000","activity_notes":"inter-tenancy maintenance works Replace all smoke alarmsBedroom 1 spotlight not workingWorks need to completed by EOB 7th Jan 2026","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 14:43 (jane)<\/b>Works need to be completed by 7th January 2025<\/p>

19\/12\/2025 14:43 (jane)<\/b>Works needs to be completed by 7th January 2026<\/p>

22\/12\/2025 16:13 (travis)<\/b>ITC Works.<\/p>

23\/12\/2025 14:07 (jane)<\/b>Sink plugs on order<\/p>

23\/12\/2025 14:37 (jane)<\/b>Smoke seals on order, being being delivered on 5th January 2026<\/p>

23\/12\/2025 14:46 (travis)<\/b>ITC Works.<\/p>

06\/01\/2026 05:38 (travis)<\/b>ITC Works.<\/p>

06\/01\/2026 06:58 (alan)<\/b>Replace 2 faulty smoke alarms in flat Replace 1 faulty heat alarm in kitchen Replace blown lamp in bedroom Repair broken back box to socket next to bed<\/p>

07\/01\/2026 09:26 (travis)<\/b>ITC Works.<\/p>

09\/01\/2026 13:05 (jack)<\/b>690<\/p>","ticket_full_notes_text":"

19\/12\/2025 (jane)Works need to be completed by 7th January 2025<\/p>

19\/12\/2025 (jane)Works needs to be completed by 7th January 2026<\/p>

22\/12\/2025 (travis)ITC Works.<\/p>

23\/12\/2025 (jane)Sink plugs on order<\/p>

23\/12\/2025 (jane)Smoke seals on order, being being delivered on 5th January 2026<\/p>

23\/12\/2025 (travis)ITC Works.<\/p>

06\/01\/2026 (travis)ITC Works.<\/p>

06\/01\/2026 (alan)Replace 2 faulty smoke alarms in flat Replace 1 faulty heat alarm in kitchen Replace blown lamp in bedroom Repair broken back box to socket next to bed<\/p>

07\/01\/2026 (travis)ITC Works.<\/p>

09\/01\/2026 (jack)690<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66622","activity_ticket_id":"61519","ticket_reference":"HDT62604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from behind toilet - tenant home, if unable to repair isolate water to toilet ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/26","activity_end":"2026-01-07 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76001","activity_notes":"Leak from behind toilet - tenant home, if unable to repair isolate water to toilet T","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 16:06 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 20:57 (roy)<\/b>Leak from overflowing toilet into the pan which is blocked.Isolated water supply to the toilet.Need side entry ball valve<\/p>

23\/12\/2025 13:23 (jane)<\/b>Requested access for Wednesday 24th December between 11am and 12noon <\/p>

23\/12\/2025 15:23 (jane)<\/b>Keys for access for Wednesday 24th December between 11am and 12noon<\/p>

06\/01\/2026 10:09 (jane)<\/b>Waiting on access for today from client <\/p>

06\/01\/2026 15:17 (jane)<\/b>Requesting access for Wednesday 7th January <\/p>

07\/01\/2026 10:12 (jane)<\/b>Engineer is on site now <\/p>

07\/01\/2026 14:10 (roy)<\/b>Explained side entry ball valve Unblocked toilet but leaked when flushedHad to remove the toilet and found the flush cone needed replacing Michael gave hand to replace and refix the toilet.ResiliconeAll ok<\/p>

08\/01\/2026 07:50 (michaelk)<\/b>Installed new flush cone to wall hung toilet. 1hr labour 55<\/p>

08\/01\/2026 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (roy)Leak from overflowing toilet into the pan which is blocked.Isolated water supply to the toilet.Need side entry ball valve<\/p>

23\/12\/2025 (jane)Requested access for Wednesday 24th December between 11am and 12noon <\/p>

23\/12\/2025 (jane)Keys for access for Wednesday 24th December between 11am and 12noon<\/p>

06\/01\/2026 (jane)Waiting on access for today from client <\/p>

06\/01\/2026 (jane)Requesting access for Wednesday 7th January <\/p>

07\/01\/2026 (jane)Engineer is on site now <\/p>

07\/01\/2026 (roy)Explained side entry ball valve Unblocked toilet but leaked when flushedHad to remove the toilet and found the flush cone needed replacing Michael gave hand to replace and refix the toilet.ResiliconeAll ok<\/p>

08\/01\/2026 (michaelk)Installed new flush cone to wall hung toilet. 1hr labour 55<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66623","activity_ticket_id":"61520","ticket_reference":"HDT62605","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water:","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_id":"2470","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/12\/25","activity_end":"2025-12-21 23:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76002","activity_notes":"No hot water:","activity_timesheet":"2","ticket_notes_combined":"

21\/12\/2025 21:37 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 09:02 (roy)<\/b>No water to flatsChecked tank and was fullFound no power to the pump.Reset power and checked flat 1All ok<\/p>

22\/12\/2025 17:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (roy)No water to flatsChecked tank and was fullFound no power to the pump.Reset power and checked flat 1All ok<\/p>","ticket_created":"21\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66624","activity_ticket_id":"61521","ticket_reference":"HDT62606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Kitchen extractor hood ","ticket_address_1":"Flat 2.2","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.2","cs_id":"975","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/12\/25","activity_end":"2025-12-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76003","activity_notes":" Kitchen extractor hood.Weird noise from the extract which is due to the leak from upstairs into the kitchen ceiling.It affected the extract unit.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2025 09:50 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 09:51 (carly)<\/b>Access requested for Tuesday 23rd December.<\/p>

22\/12\/2025 13:09 (carly)<\/b>Tenant can provide access anytime on the morning of Tuesday 23rd December. Please buzz on the door.<\/p>

06\/01\/2026 06:55 (alan)<\/b>look at extractor hood making noise follow leak Bearing on motor appears to be damaged following leak recommend replacementQuote needed <\/p>

07\/01\/2026 07:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (carly)Access requested for Tuesday 23rd December.<\/p>

22\/12\/2025 (carly)Tenant can provide access anytime on the morning of Tuesday 23rd December. Please buzz on the door.<\/p>

06\/01\/2026 (alan)look at extractor hood making noise follow leak Bearing on motor appears to be damaged following leak recommend replacementQuote needed <\/p>","ticket_created":"22\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66625","activity_ticket_id":"61522","ticket_reference":"HDT62607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Street door not locking.","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/12\/25","activity_end":"2025-12-22 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76004","activity_notes":"Street door not locking.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2025 09:52 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 21:29 (roy)<\/b>Ease and adjusted door lock<\/p>

23\/12\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (roy)Ease and adjusted door lock<\/p>","ticket_created":"22\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66626","activity_ticket_id":"61523","ticket_reference":"HDT62608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"URGENT - Electric shower unit not working at Flat 2, third floor, 21a newport court. ","ticket_address_1":"Flat 2","ticket_address_2":"21-24 Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 2","cs_id":"1759","cs_address_2":"21-24 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1759","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/12\/25","activity_end":"2025-12-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76005","activity_notes":"URGENT - Electric shower unit not working at Flat 2, third floor, 21a newport court. The dial for the pressure is broken and moving back. And the heating only works if you turn the dial all the way down. Its got worse the last week","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2025 10:18 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 10:19 (carly)<\/b>Please access with keys.<\/p>

23\/12\/2025 07:03 (michaelk)<\/b>Attended site to investigate shower. Found that the microswitch for the second element wasn't operating. Lilian has asked me to replace the shower. I will arrange for Wednesday morning. 1hr labour 55<\/p>

24\/12\/2025 10:25 (michaelk)<\/b>Completed shower installation and left in full working order.<\/p>

24\/12\/2025 16:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (carly)Please access with keys.<\/p>

23\/12\/2025 (michaelk)Attended site to investigate shower. Found that the microswitch for the second element wasn't operating. Lilian has asked me to replace the shower. I will arrange for Wednesday morning. 1hr labour 55<\/p>

24\/12\/2025 (michaelk)Completed shower installation and left in full working order.<\/p>","ticket_created":"22\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66627","activity_ticket_id":"61524","ticket_reference":"HDT62609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water not working","ticket_address_1":"Flat 2","ticket_address_2":"6 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"Flat 2","cs_id":"876","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"876","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/12\/25","activity_end":"2025-12-29 19:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76006","activity_notes":"Hot water not working.The hot water starts off warm at 6 Gerrard street then goes cold.","activity_timesheet":"2","ticket_notes_combined":"

22\/12\/2025 10:21 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 10:22 (carly)<\/b>Please access with keys anytime.<\/p>

23\/12\/2025 07:06 (michaelk)<\/b>Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale. I have ordered replacement parts to rectify the issues. 2hrs labour 105<\/p>

23\/12\/2025 11:23 (jane)<\/b>Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale, have ordered replacement parts to rectify the issues - Email Sent<\/b><\/p>

30\/12\/2025 07:11 (michaelk)<\/b>Attended site to remove the water section from the boiler and to descale the domestic hot water plate heat exchanger. The plate was cleaned and all the seals and o-rings were replaced. The water did improve however the main heat exchanger was also showing signs of restricted flow causing high primary water temps. I have informed greg to monitor the situation with his tenants and report. 4hrs labour plus parts, total 258.96 ex vat.<\/p>

03\/01\/2026 18:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (carly)Please access with keys anytime.<\/p>

23\/12\/2025 (michaelk)Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale. I have ordered replacement parts to rectify the issues. 2hrs labour 105<\/p>

23\/12\/2025 (jane)Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale, have ordered replacement parts to rectify the issues<\/p>

30\/12\/2025 (michaelk)Attended site to remove the water section from the boiler and to descale the domestic hot water plate heat exchanger. The plate was cleaned and all the seals and o-rings were replaced. The water did improve however the main heat exchanger was also showing signs of restricted flow causing high primary water temps. I have informed greg to monitor the situation with his tenants and report. 4hrs labour plus parts, total 258.96 ex vat.<\/p>","ticket_created":"22\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66628","activity_ticket_id":"61462","ticket_reference":"HDT62547","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Kitchen sink blocked.","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/25","activity_end":"2025-12-23 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76007","activity_notes":"Kitchen sink blocked.","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 11:40 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:41 (carly)<\/b>London Drainage have been informed, awaiting response.<\/p>

18\/12\/2025 16:25 (jane)<\/b>London Drainage would like to attend on Friday 19th December between 10 and 2pm, awaiting access details <\/p>

18\/12\/2025 16:53 (jane)<\/b>Client now wants a date for either Monday 22nd or Tuesday 23rd Dec, awaiting a date from London Drainage <\/p>

19\/12\/2025 14:55 (jane)<\/b>Tenant will be home for access on Monday 22nd between 10am and 2pm, have informed London Drainage <\/p>

22\/12\/2025 16:41 (carly)<\/b>Access requested Tuesday 23rd December 9am.<\/p>

22\/12\/2025 21:34 (roy)<\/b>Pipework rumming up hillCut pipe and cleared blockageTested all okAlso unblocked hand basin <\/p>

23\/12\/2025 11:38 (roy)<\/b>Returned to refit backboard in cupboards and shelving <\/p>

23\/12\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)London Drainage have been informed, awaiting response.<\/p>

18\/12\/2025 (jane)London Drainage would like to attend on Friday 19th December between 10 and 2pm, awaiting access details <\/p>

18\/12\/2025 (jane)Client now wants a date for either Monday 22nd or Tuesday 23rd Dec, awaiting a date from London Drainage <\/p>

19\/12\/2025 (jane)Tenant will be home for access on Monday 22nd between 10am and 2pm, have informed London Drainage <\/p>

22\/12\/2025 (carly)Access requested Tuesday 23rd December 9am.<\/p>

22\/12\/2025 (roy)Pipework rumming up hillCut pipe and cleared blockageTested all okAlso unblocked hand basin <\/p>

23\/12\/2025 (roy)Returned to refit backboard in cupboards and shelving <\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66629","activity_ticket_id":"61526","ticket_reference":"HDT62611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water- Try buzz on the door for access","ticket_address_1":"Flat 1B","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W C2","cs_address_1":"Flat 1B","cs_id":"2836","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"23\/12\/25","activity_end":"2025-12-23 16:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76008","activity_notes":"No hot water - Try buzz on the door for access","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 09:16 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 11:37 (roy)<\/b>Repressured boiler and resetAll ok<\/p>

23\/12\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/12\/2025 (roy)Repressured boiler and resetAll ok<\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66630","activity_ticket_id":"61462","ticket_reference":"HDT62547","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Kitchen sink blocked.","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"22\/12\/25","activity_end":"2025-12-22 12:51:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76009","activity_notes":"Kitchen sink blocked.","activity_timesheet":null,"ticket_notes_combined":"

16\/12\/2025 11:40 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:41 (carly)<\/b>London Drainage have been informed, awaiting response.<\/p>

18\/12\/2025 16:25 (jane)<\/b>London Drainage would like to attend on Friday 19th December between 10 and 2pm, awaiting access details <\/p>

18\/12\/2025 16:53 (jane)<\/b>Client now wants a date for either Monday 22nd or Tuesday 23rd Dec, awaiting a date from London Drainage <\/p>

19\/12\/2025 14:55 (jane)<\/b>Tenant will be home for access on Monday 22nd between 10am and 2pm, have informed London Drainage <\/p>

22\/12\/2025 16:41 (carly)<\/b>Access requested Tuesday 23rd December 9am.<\/p>

22\/12\/2025 21:34 (roy)<\/b>Pipework rumming up hillCut pipe and cleared blockageTested all okAlso unblocked hand basin <\/p>

23\/12\/2025 11:38 (roy)<\/b>Returned to refit backboard in cupboards and shelving <\/p>

23\/12\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)London Drainage have been informed, awaiting response.<\/p>

18\/12\/2025 (jane)London Drainage would like to attend on Friday 19th December between 10 and 2pm, awaiting access details <\/p>

18\/12\/2025 (jane)Client now wants a date for either Monday 22nd or Tuesday 23rd Dec, awaiting a date from London Drainage <\/p>

19\/12\/2025 (jane)Tenant will be home for access on Monday 22nd between 10am and 2pm, have informed London Drainage <\/p>

22\/12\/2025 (carly)Access requested Tuesday 23rd December 9am.<\/p>

22\/12\/2025 (roy)Pipework rumming up hillCut pipe and cleared blockageTested all okAlso unblocked hand basin <\/p>

23\/12\/2025 (roy)Returned to refit backboard in cupboards and shelving <\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66631","activity_ticket_id":"61527","ticket_reference":"HDT62612","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17354 - Replacement washer\/dryer ","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/01\/26","activity_end":"2026-01-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76010","activity_notes":"Replacement washer\/dryer ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2025 11:03 (jane)<\/b>Instructed Repair Aid to supply and fit new Hotpoint <\/p>

06\/01\/2026 13:10 (jane)<\/b>Requested access for Monday, 12th of Jan in the afternoon 12-6pm<\/p>

06\/01\/2026 14:33 (jane)<\/b>Confirmed for Monday 12th of Jan in the afternoon 12-6pm, tenant to provide access <\/p>

13\/01\/2026 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Instructed Repair Aid to supply and fit new Hotpoint <\/p>

06\/01\/2026 (jane)Requested access for Monday, 12th of Jan in the afternoon 12-6pm<\/p>

06\/01\/2026 (jane)Confirmed for Monday 12th of Jan in the afternoon 12-6pm, tenant to provide access <\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66632","activity_ticket_id":"61528","ticket_reference":"HDT62613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Not hot water - collect keys but knock first ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"924","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/12\/25","activity_end":"2025-12-23 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76011","activity_notes":"Not hot water In the past 24hours the hot water at the flat has stopped. Ive checked the system thoroughly and the heating works but the Megaflo hot water cylinder isnt heating at all. Likely a stuck motorised valve or failed immersion element. Itll need a G3 engineer. What would you suggest?Could we have a contractor visit the property.If the tenant is not in please use keys.","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 10:02 (System)<\/b>Ticket Created<\/p>

24\/12\/2025 06:34 (michaelk)<\/b>Attended site to inspect the reported hot water fault. Found the immersion thermostat faulty with the terminals burnt and the supply cable was very brittle. A replacement thermostat was collected and fitted and the supply cable was replaced with new heat resistant cable. The cylinder was then run and the temperature increased was observed. 3hrs labour plus parts, total 227.70 ex vat.<\/p>

24\/12\/2025 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/12\/2025 (michaelk)Attended site to inspect the reported hot water fault. Found the immersion thermostat faulty with the terminals burnt and the supply cable was very brittle. A replacement thermostat was collected and fitted and the supply cable was replaced with new heat resistant cable. The cylinder was then run and the temperature increased was observed. 3hrs labour plus parts, total 227.70 ex vat.<\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66633","activity_ticket_id":"61525","ticket_reference":"HDT62610","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"1st floor kitchen cabinet works above coffee machine.","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/01\/26","activity_end":"2026-01-12 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76012","activity_notes":"1st floor kitchen cabinet works above coffee machine.There are a few holes and marks in the wall that need filing and painting","activity_timesheet":null,"ticket_notes_combined":"

22\/12\/2025 16:26 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 17:49 (jane)<\/b>Waiting to hear back from John with another date as other works planned<\/p>

09\/01\/2026 13:10 (jane)<\/b>For Monday morning 12th January <\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Waiting to hear back from John with another date as other works planned<\/p>

09\/01\/2026 (jane)For Monday morning 12th January <\/p>","ticket_created":"22\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66634","activity_ticket_id":"61221","ticket_reference":"HDT62306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Coliseum and Opera Quarter ","cs_id":"3214","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3214","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"23\/01\/26","activity_end":"2026-01-23 13:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76013","activity_notes":"To carry out EVERY THREE months over Winter Months- routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","activity_timesheet":null,"ticket_notes_combined":"

14\/11\/2025 11:33 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:45 (jane)<\/b>For Tuesday 18th November 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street<\/p>

14\/11\/2025 11:45 (jane)<\/b>Informed client we are starting the roof clearances on Tuesday 18th November 2025<\/p>

19\/11\/2025 14:50 (jane)<\/b>For Friday 21dst November 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

03\/12\/2025 10:15 (jane)<\/b>Requested access for Tuesday 9th December for below properties :26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

09\/12\/2025 10:35 (jane)<\/b>Client was unable to arrange access - but we can attend 30 Wellington Street, Top floor offices (collect keys) and clean gullies along 30\/32\/36 and 40 Wellington Street <\/p>

09\/12\/2025 13:05 (nick)<\/b>(30 Wellington Street ) Top floor office, loft hatch, gains access to:30, 32, 34, 36, & 38.Thin square budget lock key needed for loft hatch and LFB2 Key required for roof door.<\/p>

11\/12\/2025 10:39 (jane)<\/b>Requested access for Tuesday 16th December to : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

16\/12\/2025 10:07 (jane)<\/b>Re-requested access for Friday 19th December : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am 39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

18\/12\/2025 16:15 (jane)<\/b>Confirmed for Friday 19th December 6 Rose Street - Access required to Flat 3 - 9am - Tenants will be in4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am Collect Keys from Security - Empty Flat39 King Street - Flat 5 - 12noon If tenant not in Pls use keys25 Garrick Street - Flat 9 1:30pm - Confirmed - Use Codes79 St Martins Lane - Flat 5 - 3pm - From the tenant: they can access gutters via roof terrace via fire door so just make sure they keys for the fire door. They dont need to come into our flat for this <\/p>

14\/01\/2026 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_created":"14\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66635","activity_ticket_id":"61517","ticket_reference":"HDT62602","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17355 - Inter-tenancy maintenance works ","ticket_address_1":"Flat A","ticket_address_2":"9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat A","cs_id":"3225","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"05\/01\/26","activity_end":"2026-01-05 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76014","activity_notes":"inter-tenancy maintenance works Living room walls have small holes which have been filled to sideof TV and opposite wall above sofa. Bedroom one has scuffmarks to wall low down entrance area.","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 14:43 (jane)<\/b>Works need to be completed by 7th January 2025<\/p>

19\/12\/2025 14:43 (jane)<\/b>Works needs to be completed by 7th January 2026<\/p>

22\/12\/2025 16:13 (travis)<\/b>ITC Works.<\/p>

23\/12\/2025 14:07 (jane)<\/b>Sink plugs on order<\/p>

23\/12\/2025 14:37 (jane)<\/b>Smoke seals on order, being being delivered on 5th January 2026<\/p>

23\/12\/2025 14:46 (travis)<\/b>ITC Works.<\/p>

06\/01\/2026 05:38 (travis)<\/b>ITC Works.<\/p>

06\/01\/2026 06:58 (alan)<\/b>Replace 2 faulty smoke alarms in flat Replace 1 faulty heat alarm in kitchen Replace blown lamp in bedroom Repair broken back box to socket next to bed<\/p>

07\/01\/2026 09:26 (travis)<\/b>ITC Works.<\/p>

09\/01\/2026 13:05 (jack)<\/b>690<\/p>","ticket_full_notes_text":"

19\/12\/2025 (jane)Works need to be completed by 7th January 2025<\/p>

19\/12\/2025 (jane)Works needs to be completed by 7th January 2026<\/p>

22\/12\/2025 (travis)ITC Works.<\/p>

23\/12\/2025 (jane)Sink plugs on order<\/p>

23\/12\/2025 (jane)Smoke seals on order, being being delivered on 5th January 2026<\/p>

23\/12\/2025 (travis)ITC Works.<\/p>

06\/01\/2026 (travis)ITC Works.<\/p>

06\/01\/2026 (alan)Replace 2 faulty smoke alarms in flat Replace 1 faulty heat alarm in kitchen Replace blown lamp in bedroom Repair broken back box to socket next to bed<\/p>

07\/01\/2026 (travis)ITC Works.<\/p>

09\/01\/2026 (jack)690<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66636","activity_ticket_id":"61529","ticket_reference":"HDT62614","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Boiler issues - Long ladder will be required to access ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/12\/25","activity_end":"2025-12-24 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76015","activity_notes":"Boiler issues - Long ladder will be required to access ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 10:55 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 10:56 (jane)<\/b>Requested access for Wednesday morning 24th December at 9am <\/p>

23\/12\/2025 11:12 (jane)<\/b>Tenant home for access - Wednesday morning 24th December at 9am<\/p>

24\/12\/2025 17:51 (roy)<\/b>Boiler up and running Removed filter as instructed by Michael KeenanTHIS WILL NEED REPLACING IN THE NEW YEAR<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Requested access for Wednesday morning 24th December at 9am <\/p>

23\/12\/2025 (jane)Tenant home for access - Wednesday morning 24th December at 9am<\/p>

24\/12\/2025 (roy)Boiler up and running Removed filter as instructed by Michael KeenanTHIS WILL NEED REPLACING IN THE NEW YEAR<\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66637","activity_ticket_id":"61530","ticket_reference":"HDT62615","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Golden Square - One spotlight is keeping flickering","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/26","activity_end":"2026-01-15 11:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76016","activity_notes":"Golden Square - One spotlight is keeping flickering","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 11:09 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 11:09 (jane)<\/b>Attending today <\/p>

06\/01\/2026 06:53 (alan)<\/b>Look at flicking light on ground floor rear seating area Fitting found to be faulty, disconnected fitting from track and order replacement fitting <\/p>

06\/01\/2026 11:38 (jane)<\/b>Lights on order, expected in by end of the week <\/p>

09\/01\/2026 10:19 (jane)<\/b>Attending today with the new lights <\/p>

12\/01\/2026 13:54 (jane)<\/b>Works on going <\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Attending today <\/p>

06\/01\/2026 (alan)Look at flicking light on ground floor rear seating area Fitting found to be faulty, disconnected fitting from track and order replacement fitting <\/p>

06\/01\/2026 (jane)Lights on order, expected in by end of the week <\/p>

09\/01\/2026 (jane)Attending today with the new lights <\/p>

12\/01\/2026 (jane)Works on going <\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66638","activity_ticket_id":"61531","ticket_reference":"HDT62616","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Covent Garden, the main switch panel is keep changing the level of lights by itself","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/12\/25","activity_end":"2025-12-23 18:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76017","activity_notes":"Covent Garden, the main switch panel is keep changing the level of lights by itself","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 11:10 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 11:10 (jane)<\/b>Attending today <\/p>

23\/12\/2025 15:29 (alan)<\/b>Called out to investigate lighting panel not working correctlyReset lighting control panelTest and leave working<\/p>

23\/12\/2025 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Attending today <\/p>

23\/12\/2025 (alan)Called out to investigate lighting panel not working correctlyReset lighting control panelTest and leave working<\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66639","activity_ticket_id":"61532","ticket_reference":"HDT62617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out inspection of mould","ticket_address_1":"Flat 2 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 2 Goodwins House","cs_id":"1449","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"22\/01\/26","activity_end":"2026-01-22 19:45:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76018","activity_notes":"To carry out inspection of mould","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 13:45 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 14:24 (jane)<\/b>Attending today, tenant home <\/p>

24\/12\/2025 09:43 (roy)<\/b>Damp around heating pipes going through the wall. As I moved damp meter away then less damp but near pipe then very damp.I think there is two issues here.I believe something going on in above flat as mildew high up around windows.Blockage maybe?? When it rains there is ponding of water on the sill.Two issuesNeed access above.No external issues<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Attending today, tenant home <\/p>

24\/12\/2025 (roy)Damp around heating pipes going through the wall. As I moved damp meter away then less damp but near pipe then very damp.I think there is two issues here.I believe something going on in above flat as mildew high up around windows.Blockage maybe?? When it rains there is ponding of water on the sill.Two issuesNeed access above.No external issues<\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66640","activity_ticket_id":"61533","ticket_reference":"HDT62618","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17357 - Remedial works to bathroom ","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"06\/01\/26","activity_end":"2026-01-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76019","activity_notes":"Remedial works to bathroom ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 15:11 (jane)<\/b>Programming in a date for the beginning of January 2026<\/p>

09\/01\/2026 13:05 (jack)<\/b>440<\/p>

09\/01\/2026 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Programming in a date for the beginning of January 2026<\/p>

09\/01\/2026 (jack)440<\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66641","activity_ticket_id":"61534","ticket_reference":"HDT62619","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Deep Clean of basement floor","ticket_address_1":"90-92 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_address_1":"90-92 Shaftesbury Avenue ","cs_id":"2370","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EA","ticket_client_site":"2370","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/12\/25","activity_end":"2025-12-24 17:47:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76020","activity_notes":"Deep Clean of basement floor following the clearance of blocked drains by others.","activity_timesheet":"2","ticket_notes_combined":"

24\/12\/2025 15:47 (System)<\/b>Ticket Created<\/p>

24\/12\/2025 17:49 (roy)<\/b>Cleaned basement area.Used Jeyes Fluid to disenfect<\/p>

03\/01\/2026 17:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/12\/2025 (roy)Cleaned basement area.Used Jeyes Fluid to disenfect<\/p>","ticket_created":"24\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66642","activity_ticket_id":"61535","ticket_reference":"HDT62620","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Shower trap issue:","ticket_address_1":"Sussex Mansions","ticket_address_2":"36-39 Maiden Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7 LJ","cs_address_1":"Sussex Mansions","cs_id":"3241","cs_address_2":"36-39 Maiden Lane","cs_town":"London","cs_postcode":"WC2E 7 LJ","ticket_client_site":"3241","ticket_status_code":"Cancelled","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/12\/25","activity_end":"2025-12-24 17:56:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76021","activity_notes":"Shower trap issue:","activity_timesheet":"2","ticket_notes_combined":"

24\/12\/2025 15:56 (System)<\/b>Ticket Created<\/p>

26\/12\/2025 10:22 (roy)<\/b>Really not sure what they mean by shower trap issuesNo shower in flat but bath tub with shower.Checked waste and all draining ok but sounds like a macerator under bath which stops and starts but seems to be drawing okNo access under bathMore investigation is required <\/p>

01\/01\/2026 12:36 (roy)<\/b>Cancelled <\/p>

03\/01\/2026 17:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/12\/2025 (roy)Really not sure what they mean by shower trap issuesNo shower in flat but bath tub with shower.Checked waste and all draining ok but sounds like a macerator under bath which stops and starts but seems to be drawing okNo access under bathMore investigation is required <\/p>

01\/01\/2026 (roy)Cancelled <\/p>","ticket_created":"24\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66643","activity_ticket_id":"61536","ticket_reference":"HDT62621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler issue:","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"24\/12\/25","activity_end":"2025-12-24 20:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76022","activity_notes":"Boiler issue:","activity_timesheet":"2","ticket_notes_combined":"

24\/12\/2025 18:30 (System)<\/b>Ticket Created<\/p>

24\/12\/2025 20:37 (roy)<\/b>Boiler not workingArrived on site and someone had increased the pressure but boiler still not working Found gas valve off.All ok<\/p>

03\/01\/2026 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/12\/2025 (roy)Boiler not workingArrived on site and someone had increased the pressure but boiler still not working Found gas valve off.All ok<\/p>","ticket_created":"24\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66644","activity_ticket_id":"61537","ticket_reference":"HDT62622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Gas Leak","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"29\/12\/25","activity_end":"2025-12-29 18:15:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76023","activity_notes":"Gas Leak","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2025 16:15 (System)<\/b>Ticket Created<\/p>

30\/12\/2025 07:05 (michaelk)<\/b>Attended site to follow up the cadent engineer for a reported gas leak. Tested the gas installation and found a 0.5mb drop on the supply to the boiler. Visually tested all exposed pipework and identified a leak beneath the boiler on a coupling. An aecv was cut into the pipework and the installation was re-tested, with no drop recorded. The boiler pipework was re-run and the installation was again tested with no drop recorded. The boiler and system was then tested reinstated. 4hrs labour plus parts, total 258.96 ex vat.<\/p>

03\/01\/2026 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/12\/2025 (michaelk)Attended site to follow up the cadent engineer for a reported gas leak. Tested the gas installation and found a 0.5mb drop on the supply to the boiler. Visually tested all exposed pipework and identified a leak beneath the boiler on a coupling. An aecv was cut into the pipework and the installation was re-tested, with no drop recorded. The boiler pipework was re-run and the installation was again tested with no drop recorded. The boiler and system was then tested reinstated. 4hrs labour plus parts, total 258.96 ex vat.<\/p>","ticket_created":"29\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66645","activity_ticket_id":"61538","ticket_reference":"HDT62623","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Attempted break in","ticket_address_1":"107-115 Long Acre","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_address_1":"107-115 Long Acre","cs_id":"1721","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/25","activity_end":"2025-12-29 18:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76024","activity_notes":"Attempted break in","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2025 16:25 (System)<\/b>Ticket Created<\/p>

29\/12\/2025 17:27 (roy)<\/b>Refixed panic bar on staircase 2<\/p>

03\/01\/2026 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

29\/12\/2025 (roy)Refixed panic bar on staircase 2<\/p>","ticket_created":"29\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66646","activity_ticket_id":"61539","ticket_reference":"HDT62624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Trace Water mains","ticket_address_1":"13 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"13 Gerrard Street ","cs_id":"763","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/25","activity_end":"2025-12-29 18:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76025","activity_notes":"Trace Water mains","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2025 16:27 (System)<\/b>Ticket Created<\/p>

30\/12\/2025 09:43 (roy)<\/b>Traced water meter in street and tenant knows which pot is his meter\/stop cock<\/p>

03\/01\/2026 18:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/12\/2025 (roy)Traced water meter in street and tenant knows which pot is his meter\/stop cock<\/p>","ticket_created":"29\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66647","activity_ticket_id":"61540","ticket_reference":"HDT62625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Fridge","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 2","cs_id":"925","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/12\/25","activity_end":"2025-12-29 18:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76026","activity_notes":"Faulty Fridge","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2025 16:31 (System)<\/b>Ticket Created<\/p>

29\/12\/2025 17:26 (roy)<\/b>Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 09:37 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

07\/01\/2026 09:28 (jane)<\/b>Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 10:57 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

12\/01\/2026 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

29\/12\/2025 (roy)Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

07\/01\/2026 (jane)Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_created":"29\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66648","activity_ticket_id":"61542","ticket_reference":"HDT62627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issue","ticket_address_1":"Flat 2.2","ticket_address_2":"76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"Flat 2.2","cs_id":"2654","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/26","activity_end":"2026-01-01 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76027","activity_notes":"Heating issue","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2026 11:39 (System)<\/b>Ticket Created<\/p>

01\/01\/2026 12:44 (roy)<\/b>Related batteries in heat controller<\/p>

03\/01\/2026 17:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/01\/2026 (roy)Related batteries in heat controller<\/p>","ticket_created":"01\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66649","activity_ticket_id":"61541","ticket_reference":"HDT62626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Major Leak into Restaurant ","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/26","activity_end":"2026-01-01 13:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76028","activity_notes":"Major Leak into Restaurant ","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2026 11:35 (System)<\/b>Ticket Created<\/p>

01\/01\/2026 12:42 (roy)<\/b>Cresco on site.Big leak in basement going over the electrics. Needed to turn power off but diners eating.Unable to turn water supply off so had to tie black bags around leak.Cresco wouldn't go into room until power was off.Once diners removed, power off. Cresco repaired pipe which took ages.Managed to get most of power back on.NTR to check board and power<\/p>

03\/01\/2026 10:05 (roy)<\/b>Returned and all okPossible fault with compressor for walk in fridge but restaurant need to call out fridge engineer <\/p>

03\/01\/2026 17:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/01\/2026 (roy)Cresco on site.Big leak in basement going over the electrics. Needed to turn power off but diners eating.Unable to turn water supply off so had to tie black bags around leak.Cresco wouldn't go into room until power was off.Once diners removed, power off. Cresco repaired pipe which took ages.Managed to get most of power back on.NTR to check board and power<\/p>

03\/01\/2026 (roy)Returned and all okPossible fault with compressor for walk in fridge but restaurant need to call out fridge engineer <\/p>","ticket_created":"01\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66650","activity_ticket_id":"61543","ticket_reference":"HDT62628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Bathroom Lock Brocken","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"01\/01\/26","activity_end":"2026-01-01 13:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76029","activity_notes":"Bathroom Lock Brocken","activity_timesheet":"2","ticket_notes_combined":"

01\/01\/2026 11:42 (System)<\/b>Ticket Created<\/p>

03\/01\/2026 09:55 (roy)<\/b>Refixed bolt<\/p>

03\/01\/2026 16:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/01\/2026 (roy)Refixed bolt<\/p>","ticket_created":"01\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66651","activity_ticket_id":"61544","ticket_reference":"HDT62629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating:","ticket_address_1":"Flat 1","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 1","cs_id":"486","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/26","activity_end":"2026-01-02 11:34:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76030","activity_notes":"No heating:","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2026 09:34 (System)<\/b>Ticket Created<\/p>

02\/01\/2026 10:23 (roy)<\/b>Around Christmas this boiler wasnt working. Guy on site (works for company) said he had upped the pressure but he had turned off the gas valveThis time I saw the return valve was off.Turned on and all ok<\/p>

03\/01\/2026 17:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/01\/2026 (roy)Around Christmas this boiler wasnt working. Guy on site (works for company) said he had upped the pressure but he had turned off the gas valveThis time I saw the return valve was off.Turned on and all ok<\/p>","ticket_created":"02\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66652","activity_ticket_id":"61545","ticket_reference":"HDT62630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Front door Lock","ticket_address_1":"12 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12 Little Newport Street ","cs_id":"651","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"651","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"02\/01\/26","activity_end":"2026-01-02 14:16:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76031","activity_notes":"Faulty Front door Lock","activity_timesheet":"2","ticket_notes_combined":"

02\/01\/2026 12:16 (System)<\/b>Ticket Created<\/p>

02\/01\/2026 13:27 (roy)<\/b>Broken lock.Unable to obtain new one but door has 2nd deadlock.All tenants told that 2nd lock must be used.<\/p>

02\/01\/2026 13:28 (roy)<\/b>Returned with lock and replacedAll ok<\/p>

03\/01\/2026 17:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/01\/2026 (roy)Broken lock.Unable to obtain new one but door has 2nd deadlock.All tenants told that 2nd lock must be used.<\/p>

02\/01\/2026 (roy)Returned with lock and replacedAll ok<\/p>","ticket_created":"02\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66653","activity_ticket_id":"61546","ticket_reference":"HDT62631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Kitchen","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"03\/01\/26","activity_end":"2026-01-03 17:22:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76032","activity_notes":"Leak into Kitchen","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2026 15:22 (System)<\/b>Ticket Created<\/p>

03\/01\/2026 19:17 (roy)<\/b>Tenant had used snake to try and unblock the toilet.Bottom of pan damagedCleared blockage but leak still leaked when shower or toilet was usedRemoved top of cistern and very wet. Not sure if flexi pipe is damaged or not but couldn't see anythingShower rail spraying everywhere and needs newLocked door and NTR<\/p>

05\/01\/2026 13:52 (roy)<\/b>Returned and checked toiletAll okLeak appears to be from the faulty showerNeeds replacing Michael to get new<\/p>

14\/01\/2026 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/01\/2026 (roy)Tenant had used snake to try and unblock the toilet.Bottom of pan damagedCleared blockage but leak still leaked when shower or toilet was usedRemoved top of cistern and very wet. Not sure if flexi pipe is damaged or not but couldn't see anythingShower rail spraying everywhere and needs newLocked door and NTR<\/p>

05\/01\/2026 (roy)Returned and checked toiletAll okLeak appears to be from the faulty showerNeeds replacing Michael to get new<\/p>","ticket_created":"03\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66654","activity_ticket_id":"61547","ticket_reference":"HDT62632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door lock","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_id":"394","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/26","activity_end":"2026-01-09 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76033","activity_notes":"Front door lock","activity_timesheet":"2","ticket_notes_combined":"

03\/01\/2026 15:26 (System)<\/b>Ticket Created<\/p>

03\/01\/2026 19:13 (roy)<\/b>Locksmith called out to drill the lock. He wanted 450 but tenant refused to pay that much.OCS called us out to assist as tenant unable to lock door2nd chubb lock ease and adjusted but everywhere closed and unable to get chrome night latchTenant happy to wait as she feels secure now<\/p>

06\/01\/2026 11:26 (jane)<\/b>Re-attending at 2pm on Wednesday 7th January 2026<\/p>

07\/01\/2026 10:13 (jane)<\/b>New lock on order due in Friday 9th January <\/p>

07\/01\/2026 10:13 (jane)<\/b>New lock on order due in Friday 9th January - Email Sent<\/b><\/p>

09\/01\/2026 11:37 (jane)<\/b>Access confirmed for today to collect keys <\/p>

09\/01\/2026 15:57 (roy)<\/b>Fitted yale night latch <\/p>

09\/01\/2026 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/01\/2026 (roy)Locksmith called out to drill the lock. He wanted 450 but tenant refused to pay that much.OCS called us out to assist as tenant unable to lock door2nd chubb lock ease and adjusted but everywhere closed and unable to get chrome night latchTenant happy to wait as she feels secure now<\/p>

06\/01\/2026 (jane)Re-attending at 2pm on Wednesday 7th January 2026<\/p>

07\/01\/2026 (jane)New lock on order due in Friday 9th January <\/p>

07\/01\/2026 (jane)New lock on order due in Friday 9th January<\/p>

09\/01\/2026 (jane)Access confirmed for today to collect keys <\/p>

09\/01\/2026 (roy)Fitted yale night latch <\/p>","ticket_created":"03\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66655","activity_ticket_id":"61529","ticket_reference":"HDT62614","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Boiler issues - Long ladder will be required to access ","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"23\/01\/26","activity_end":"2026-01-23 15:24:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76034","activity_notes":"Boiler issues - Long ladder will be required to access ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2025 10:55 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 10:56 (jane)<\/b>Requested access for Wednesday morning 24th December at 9am <\/p>

23\/12\/2025 11:12 (jane)<\/b>Tenant home for access - Wednesday morning 24th December at 9am<\/p>

24\/12\/2025 17:51 (roy)<\/b>Boiler up and running Removed filter as instructed by Michael KeenanTHIS WILL NEED REPLACING IN THE NEW YEAR<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Requested access for Wednesday morning 24th December at 9am <\/p>

23\/12\/2025 (jane)Tenant home for access - Wednesday morning 24th December at 9am<\/p>

24\/12\/2025 (roy)Boiler up and running Removed filter as instructed by Michael KeenanTHIS WILL NEED REPLACING IN THE NEW YEAR<\/p>","ticket_created":"23\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66656","activity_ticket_id":"61548","ticket_reference":"HDT62633","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_id":"1528","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/01\/26","activity_end":"2026-01-05 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76035","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

04\/01\/2026 20:03 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 10:56 (nick)<\/b>8 doors inspected <\/p>","ticket_full_notes_text":"

05\/01\/2026 (nick)8 doors inspected <\/p>","ticket_created":"04\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66657","activity_ticket_id":"61549","ticket_reference":"HDT62634","ticket_client":"2035","client_name":"Tokyo Diner","ticket_title":"Leak under sink","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Gerrard Place ","cs_id":"397","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"04\/01\/26","activity_end":"2026-01-04 22:12:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76036","activity_notes":"Leak under sink","activity_timesheet":"2","ticket_notes_combined":"

04\/01\/2026 20:12 (System)<\/b>Ticket Created<\/p>

04\/01\/2026 21:11 (roy)<\/b>Broken waste.Had one on the van, removed and replacedAll ok<\/p>

05\/01\/2026 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/01\/2026 (roy)Broken waste.Had one on the van, removed and replacedAll ok<\/p>","ticket_created":"04\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66658","activity_ticket_id":"61550","ticket_reference":"HDT62635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Living room radiator not heating","ticket_address_1":"Flat 2.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 2.1","cs_id":"213","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/26","activity_end":"2026-01-05 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76037","activity_notes":"Living room radiator not heating","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2026 08:34 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 08:35 (jane)<\/b>Tenant has requested access for this afternoon <\/p>

08\/01\/2026 07:49 (michaelk)<\/b>This was completed on job 62473. <\/p>

08\/01\/2026 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Tenant has requested access for this afternoon <\/p>

08\/01\/2026 (michaelk)This was completed on job 62473. <\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66659","activity_ticket_id":"61458","ticket_reference":"HDT62543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/ Dryer issues.","ticket_address_1":"Flat 3 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 3 Exeter Mansions","cs_id":"1101","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/26","activity_end":"2026-01-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76038","activity_notes":"To give Repair Aid access on Wednesday, 07\/1, between 8am and 12pm, take keys but knock first ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 10:31 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:01 (jane)<\/b>Requested access for Thursday, 18th of Dec in the afternoon 12-6pm<\/p>

16\/12\/2025 15:15 (jane)<\/b>Confirmed for Thursday, 18th of Dec in the afternoon 12-6pm - collect keys <\/p>

19\/12\/2025 10:13 (roy)<\/b>With Repair Aid<\/p>

19\/12\/2025 11:20 (jane)<\/b>Drain pump and drain pipe on order with Repair Aid <\/p>

19\/12\/2025 11:21 (jane)<\/b>Drain pump and drain pipe on order for washer\/dryer - Email Sent<\/b><\/p>

05\/01\/2026 08:29 (jane)<\/b>Requested access for Wednesday, 07\/1, between 8am and 12pm.<\/p>

05\/01\/2026 08:41 (jane)<\/b>Confirmed for Wednesday, 07\/1, between 8am and 12pm, take keys but knock first <\/p>

07\/01\/2026 15:14 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2026 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Requested access for Thursday, 18th of Dec in the afternoon 12-6pm<\/p>

16\/12\/2025 (jane)Confirmed for Thursday, 18th of Dec in the afternoon 12-6pm - collect keys <\/p>

19\/12\/2025 (roy)With Repair Aid<\/p>

19\/12\/2025 (jane)Drain pump and drain pipe on order with Repair Aid <\/p>

19\/12\/2025 (jane)Drain pump and drain pipe on order for washer\/dryer <\/p>

05\/01\/2026 (jane)Requested access for Wednesday, 07\/1, between 8am and 12pm.<\/p>

05\/01\/2026 (jane)Confirmed for Wednesday, 07\/1, between 8am and 12pm, take keys but knock first <\/p>

07\/01\/2026 (roy)With Repair Aid<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66660","activity_ticket_id":"61551","ticket_reference":"HDT62636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To attend to broken door lock","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"05\/01\/26","activity_end":"2026-01-05 09:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76039","activity_notes":"To attend to broken door lock","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2026 08:49 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 13:53 (roy)<\/b>Replaced lock<\/p>

06\/01\/2026 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (roy)Replaced lock<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66661","activity_ticket_id":"61552","ticket_reference":"HDT62637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"4th Floor Flat 1, 62 Shaftesbury - No heating - arrange for an engineer to attend with keys if no one is in.","ticket_address_1":"Flat 1","ticket_address_2":"62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"Flat 1","cs_id":"654","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/26","activity_end":"2026-01-05 11:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76040","activity_notes":"th Floor Flat 1, 62 Shaftesbury - No heating - arrange for an engineer to attend with keys if no one is in.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2026 09:02 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 08:14 (michaelk)<\/b>Attended site to investigate reported heating issues in all areas. I checked each controller which was showing a demand but with a low temperature reading. The boiler was working correctly so the manifold was accessed through the kitchen cupboards. All the zones were actuated, however the zone valves were found stuck closed on all circuits. The valves were opened and left operational but I will provide a quote to replace the valves. 3hrs labour 155<\/p>

06\/01\/2026 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (michaelk)Attended site to investigate reported heating issues in all areas. I checked each controller which was showing a demand but with a low temperature reading. The boiler was working correctly so the manifold was accessed through the kitchen cupboards. All the zones were actuated, however the zone valves were found stuck closed on all circuits. The valves were opened and left operational but I will provide a quote to replace the valves. 3hrs labour 155<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66662","activity_ticket_id":"61553","ticket_reference":"HDT62638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Boiler not working & no hot water.","ticket_address_1":"Flat 6","ticket_address_2":"38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"Flat 6","cs_id":"1138","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 22:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76041","activity_notes":"Boiler not working & no hot water.","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2026 09:31 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 09:34 (jane)<\/b>Advised client we can attend between 10 and 11am today<\/p>

09\/01\/2026 05:44 (michaelk)<\/b>Attended site to drain down the heating and to replace the boiler diverter valve. The valve was replaced and the boiler and system was vented. The boiler was then tested and left in full working order. 3hrs labour plus parts, total 213.70 ex vat. <\/p>

09\/01\/2026 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Advised client we can attend between 10 and 11am today<\/p>

09\/01\/2026 (michaelk)Attended site to drain down the heating and to replace the boiler diverter valve. The valve was replaced and the boiler and system was vented. The boiler was then tested and left in full working order. 3hrs labour plus parts, total 213.70 ex vat. <\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66663","activity_ticket_id":"61554","ticket_reference":"HDT62639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Intercom in flat not working","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 2","cs_id":"1191","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_status_code":"Completed","activity_resource_id":"33","resource_name":"PK Electrics","activity_start":"10\/01\/26","activity_end":"2026-01-10 12:46:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76042","activity_notes":"Intercom in flat not working","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2026 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 09:50 (jane)<\/b>Waiting on a date from PK Electrics<\/p>

12\/01\/2026 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Waiting on a date from PK Electrics<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66664","activity_ticket_id":"61555","ticket_reference":"HDT62640","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_id":"476","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/01\/26","activity_end":"2026-01-05 12:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76043","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:24 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 15:42 (nick)<\/b><\/p>","ticket_full_notes_text":"

09\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66665","activity_ticket_id":"61556","ticket_reference":"HDT62641","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1a Gerrard Place ","cs_id":"1008","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/01\/26","activity_end":"2026-01-05 12:26:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76044","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:26 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:53 (nick)<\/b>Loft door req two people and ladder<\/p>

13\/01\/2026 12:42 (nick)<\/b>Two man ladder job, Roy helped<\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)Loft door req two people and ladder<\/p>

13\/01\/2026 (nick)Two man ladder job, Roy helped<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66666","activity_ticket_id":"61557","ticket_reference":"HDT62642","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"10 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"10 Horse & Dolphin Yard","cs_id":"1036","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/01\/26","activity_end":"2026-01-05 13:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76045","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:27 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 14:44 (nick)<\/b><\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66667","activity_ticket_id":"61558","ticket_reference":"HDT62643","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_id":"71","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/01\/26","activity_end":"2026-01-09 13:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76046","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:31 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 10:49 (nick)<\/b><\/p>","ticket_full_notes_text":"

09\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66668","activity_ticket_id":"61559","ticket_reference":"HDT62644","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/01\/26","activity_end":"2026-01-05 15:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76047","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:32 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 13:51 (nick)<\/b>Keys where a pain, got there in the end and fire exit door access from restaurant round the corner <\/p>","ticket_full_notes_text":"

05\/01\/2026 (nick)Keys where a pain, got there in the end and fire exit door access from restaurant round the corner <\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66669","activity_ticket_id":"61560","ticket_reference":"HDT62645","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"2a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2a Gerrard Place ","cs_id":"717","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"05\/01\/26","activity_end":"2026-01-05 16:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76048","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:35 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 11:40 (nick)<\/b>2 doors<\/p>","ticket_full_notes_text":"

05\/01\/2026 (nick)2 doors<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66670","activity_ticket_id":"61561","ticket_reference":"HDT62646","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8a Gerrard Street ","cs_id":"714","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 10:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76049","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:37 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 10:33 (nick)<\/b>Done one none accesss<\/p>","ticket_full_notes_text":"

06\/01\/2026 (nick)Done one none accesss<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66671","activity_ticket_id":"61562","ticket_reference":"HDT62647","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11a Gerrard Street ","cs_id":"561","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76050","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 09:19 (nick)<\/b>Two fire escape door had no access <\/p>","ticket_full_notes_text":"

06\/01\/2026 (nick)Two fire escape door had no access <\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66672","activity_ticket_id":"61563","ticket_reference":"HDT62648","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_id":"732","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76051","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:42 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 08:50 (nick)<\/b>No common part fire doors just office front door<\/p>","ticket_full_notes_text":"

06\/01\/2026 (nick)No common part fire doors just office front door<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66673","activity_ticket_id":"61564","ticket_reference":"HDT62649","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76052","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:44 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 15:35 (nick)<\/b>Two fire doors totally failed<\/p>","ticket_full_notes_text":"

06\/01\/2026 (nick)Two fire doors totally failed<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66674","activity_ticket_id":"61565","ticket_reference":"HDT62650","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_id":"3023","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76053","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:46 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 12:31 (nick)<\/b>Couple of no access doors<\/p>","ticket_full_notes_text":"

06\/01\/2026 (nick)Couple of no access doors<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66675","activity_ticket_id":"61566","ticket_reference":"HDT62651","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76054","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:51 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 11:55 (nick)<\/b>No access available <\/p>","ticket_full_notes_text":"

06\/01\/2026 (nick)No access available <\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66676","activity_ticket_id":"61567","ticket_reference":"HDT62652","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"39 Gerrard Street ","cs_id":"392","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76055","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:54 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 15:50 (nick)<\/b>Done<\/p>","ticket_full_notes_text":"

06\/01\/2026 (nick)Done<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66677","activity_ticket_id":"61568","ticket_reference":"HDT62653","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_id":"83","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76056","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 10:58 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 15:24 (nick)<\/b><\/p>","ticket_full_notes_text":"

05\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66678","activity_ticket_id":"61569","ticket_reference":"HDT62654","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_id":"36","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76057","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:14 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 14:32 (nick)<\/b>Difficult one this Loo doors some say fire door on them but theyre not!?<\/p>","ticket_full_notes_text":"

05\/01\/2026 (nick)Difficult one this Loo doors some say fire door on them but theyre not!?<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66679","activity_ticket_id":"61570","ticket_reference":"HDT62655","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_id":"2980","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"06\/01\/26","activity_end":"2026-01-06 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76058","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:16 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 11:38 (nick)<\/b>Keys not available for cupboards <\/p>

13\/01\/2026 13:50 (nick)<\/b>Ground floor cupboards key FB1L<\/p>","ticket_full_notes_text":"

06\/01\/2026 (nick)Keys not available for cupboards <\/p>

13\/01\/2026 (nick)Ground floor cupboards key FB1L<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66680","activity_ticket_id":"61571","ticket_reference":"HDT62656","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/01\/26","activity_end":"2026-01-09 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76059","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:18 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 13:06 (nick)<\/b><\/p>","ticket_full_notes_text":"

09\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66681","activity_ticket_id":"61572","ticket_reference":"HDT62657","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_id":"173","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/01\/26","activity_end":"2026-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76060","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:21 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 11:13 (nick)<\/b>Unsure if any communal doors are fire doors?<\/p>","ticket_full_notes_text":"

09\/01\/2026 (nick)Unsure if any communal doors are fire doors?<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66682","activity_ticket_id":"61573","ticket_reference":"HDT62658","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 Shaftesbury Avenue","cs_id":"591","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"09\/01\/26","activity_end":"2026-01-09 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76061","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:22 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 12:51 (nick)<\/b>1 hour inside building, more time to sort keys as code given didnt work<\/p>","ticket_full_notes_text":"

09\/01\/2026 (nick)1 hour inside building, more time to sort keys as code given didnt work<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66683","activity_ticket_id":"61574","ticket_reference":"HDT62659","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/01\/26","activity_end":"2026-01-12 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76062","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:27 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 14:38 (nick)<\/b><\/p>","ticket_full_notes_text":"

09\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66684","activity_ticket_id":"61575","ticket_reference":"HDT62660","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/01\/26","activity_end":"2026-01-12 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76063","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:29 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 14:55 (nick)<\/b>Two door inspections need ladders with two people access<\/p>

12\/01\/2026 09:39 (nick)<\/b>Roy helped with ladders <\/p>","ticket_full_notes_text":"

09\/01\/2026 (nick)Two door inspections need ladders with two people access<\/p>

12\/01\/2026 (nick)Roy helped with ladders <\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66685","activity_ticket_id":"61576","ticket_reference":"HDT62661","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_id":"2906","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"13\/01\/26","activity_end":"2026-01-13 13:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76064","activity_notes":"Fire door inspection","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2026 11:31 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66686","activity_ticket_id":"61577","ticket_reference":"HDT62662","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"21 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21 Newport Court ","cs_id":"2995","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2995","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/01\/26","activity_end":"2026-01-12 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76065","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:34 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:06 (nick)<\/b>see cert<\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)see cert<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66687","activity_ticket_id":"61578","ticket_reference":"HDT62663","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_id":"794","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/01\/26","activity_end":"2026-01-12 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76066","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:35 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:16 (nick)<\/b>Loft hatch in ceiling not inspected <\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)Loft hatch in ceiling not inspected <\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66688","activity_ticket_id":"61579","ticket_reference":"HDT62664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No heating","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/01\/26","activity_end":"2026-01-05 13:37:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76067","activity_notes":"No heating","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2026 11:37 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 08:09 (michaelk)<\/b>Attended site to instruct the tenant on how to use the heating controls. The boiler has a mechanical clock only with no office thermostat. Note; i will quote to install a wireless programmable thermostat. 1hr labour 55<\/p>

06\/01\/2026 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (michaelk)Attended site to instruct the tenant on how to use the heating controls. The boiler has a mechanical clock only with no office thermostat. Note; i will quote to install a wireless programmable thermostat. 1hr labour 55<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66689","activity_ticket_id":"61580","ticket_reference":"HDT62665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9 Little Newport Street ","cs_id":"943","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/01\/26","activity_end":"2026-01-12 13:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76068","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:40 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 09:53 (nick)<\/b>Two Cupboards located on ground floor both non fire rated?Only the doors are Toilets, not 100% if they need certification??<\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)Two Cupboards located on ground floor both non fire rated?Only the doors are Toilets, not 100% if they need certification??<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66690","activity_ticket_id":"61581","ticket_reference":"HDT62666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/01\/26","activity_end":"2026-01-16 09:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76069","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:41 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:39 (nick)<\/b><\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66691","activity_ticket_id":"61582","ticket_reference":"HDT62667","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9 Wardour Street ","cs_id":"832","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"832","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"12\/01\/26","activity_end":"2026-01-12 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76070","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:46 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 09:18 (nick)<\/b><\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66692","activity_ticket_id":"61583","ticket_reference":"HDT62668","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/01\/26","activity_end":"2026-01-16 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76071","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 11:59 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 13:56 (nick)<\/b><\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66693","activity_ticket_id":"61584","ticket_reference":"HDT62669","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"24a Wardour Street ","cs_id":"84","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"84","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/01\/26","activity_end":"2026-01-16 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76072","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 12:02 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 09:04 (nick)<\/b><\/p>","ticket_full_notes_text":"

13\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66694","activity_ticket_id":"61585","ticket_reference":"HDT62670","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_id":"905","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"16\/01\/26","activity_end":"2026-01-16 12:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76073","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 12:05 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 12:29 (nick)<\/b><\/p>","ticket_full_notes_text":"

12\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66695","activity_ticket_id":"61586","ticket_reference":"HDT62671","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_id":"1122","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/01\/26","activity_end":"2026-01-19 09:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76074","activity_notes":"Fire door inspection","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2026 12:08 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66696","activity_ticket_id":"61587","ticket_reference":"HDT62672","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/01\/26","activity_end":"2026-01-19 11:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76075","activity_notes":"Fire door inspection","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2026 12:10 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66697","activity_ticket_id":"61588","ticket_reference":"HDT62673","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_id":"114","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/01\/26","activity_end":"2026-01-19 12:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76076","activity_notes":"Fire door inspection","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2026 12:12 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66698","activity_ticket_id":"61589","ticket_reference":"HDT62674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_id":"85","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/01\/26","activity_end":"2026-01-19 14:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76077","activity_notes":"Fire door inspection","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2026 12:14 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66699","activity_ticket_id":"61590","ticket_reference":"HDT62675","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_id":"286","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"20\/01\/26","activity_end":"2026-01-20 09:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76078","activity_notes":"Fire door inspection","activity_timesheet":null,"ticket_notes_combined":"

05\/01\/2026 12:16 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66700","activity_ticket_id":"61591","ticket_reference":"HDT62676","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"58a Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"58a Shaftesbury Avenue","cs_id":"488","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"13\/01\/26","activity_end":"2026-01-13 15:29:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76079","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 12:18 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:13 (nick)<\/b>Common parts<\/p>","ticket_full_notes_text":"

13\/01\/2026 (nick)Common parts<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66701","activity_ticket_id":"61592","ticket_reference":"HDT62677","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_id":"192","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"13\/01\/26","activity_end":"2026-01-13 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76080","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 12:19 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 15:41 (nick)<\/b><\/p>","ticket_full_notes_text":"

13\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66702","activity_ticket_id":"61593","ticket_reference":"HDT62678","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AP","cs_address_1":"4 Gerrard Street ","cs_id":"353","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"13\/01\/26","activity_end":"2026-01-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76081","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 12:22 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 12:54 (nick)<\/b>No common parts door.<\/p>","ticket_full_notes_text":"

13\/01\/2026 (nick)No common parts door.<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66703","activity_ticket_id":"61594","ticket_reference":"HDT62679","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"5 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"5 Gerrard Street","cs_id":"361","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PF","ticket_client_site":"361","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"13\/01\/26","activity_end":"2026-01-13 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76082","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 12:23 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 13:09 (nick)<\/b>2 doors access denied Fuse box questionable if it meets fire regs, no lock minimum??<\/p>","ticket_full_notes_text":"

13\/01\/2026 (nick)2 doors access denied Fuse box questionable if it meets fire regs, no lock minimum??<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66704","activity_ticket_id":"61595","ticket_reference":"HDT62680","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire door inspection","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"6 Gerrard Street ","cs_id":"715","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"13\/01\/26","activity_end":"2026-01-13 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76083","activity_notes":"Fire door inspection","activity_timesheet":"1","ticket_notes_combined":"

05\/01\/2026 12:24 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 13:23 (nick)<\/b>(6 Gerrard Street ) No common parts doors, basement is next door kitchen fire escape Also unsure if the two fuse box cupboards conform to fire regs??? So ive taken photos and listed as No access.<\/p>

13\/01\/2026 13:24 (nick)<\/b><\/p>","ticket_full_notes_text":"

13\/01\/2026 (nick)(6 Gerrard Street ) No common parts doors, basement is next door kitchen fire escape Also unsure if the two fuse box cupboards conform to fire regs??? So ive taken photos and listed as No access.<\/p>

13\/01\/2026 (nick)<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66705","activity_ticket_id":"61596","ticket_reference":"HDT62681","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To replace the faulty smoke alarm in the hallway","ticket_address_1":"Flat 7","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 7","cs_id":"67","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"06\/01\/26","activity_end":"2026-01-06 20:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76084","activity_notes":"To replace the faulty smoke alarm in the hallway","activity_timesheet":"2","ticket_notes_combined":"

05\/01\/2026 17:21 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 08:29 (alan)<\/b>Replace smoke alarm in flat hallway<\/p>

08\/01\/2026 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (alan)Replace smoke alarm in flat hallway<\/p>","ticket_created":"05\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66706","activity_ticket_id":"61597","ticket_reference":"HDT62682","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Door closure faulty - 2nd floor rear exit door from stairwell landing to office","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/26","activity_end":"2026-01-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76085","activity_notes":"Door closure faulty - 2nd floor rear exit door from stairwell landing to office","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 07:57 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 08:00 (travis)<\/b>Attended early (out of hours), and found various issues preventing fire door from closing on the second floor stairwell to office door,Cleaned and lubricated smoke drop bar to bottom of door,Realignment of door by adjusting top hinge to bring door back into correct alignment,Reinstated door closer arm to frame,Adjustments to overhead door closer latch speed to allow for a positive closing\/locking action.<\/p>

07\/01\/2026 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (travis)Attended early (out of hours), and found various issues preventing fire door from closing on the second floor stairwell to office door,Cleaned and lubricated smoke drop bar to bottom of door,Realignment of door by adjusting top hinge to bring door back into correct alignment,Reinstated door closer arm to frame,Adjustments to overhead door closer latch speed to allow for a positive closing\/locking action.<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66707","activity_ticket_id":"61598","ticket_reference":"HDT62683","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Covent Garden estate charge ( OBY)\u00c2\u00a0\u00c2\u00a0 to install a door closer and digit lock to the fire escape door","ticket_address_1":"Old Brewers' Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers' Yard","cs_id":"3141","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"24\/01\/26","activity_end":"2026-01-24 11:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76086","activity_notes":"Covent Garden estate charge ( OBY) to install a door closer and digit lock to the fire escape door","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 08:01 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 14:29 (carly)<\/b>Access requested Friday 16th January between 12-1pm.<\/p>

12\/01\/2026 16:14 (carly)<\/b>Ignore comments.<\/p>

15\/01\/2026 11:15 (travis)<\/b>Painted and fitted overhead 4x2 timber to fire exit gate,Adjusted gate and lock keep to allow door\/gate to shut with no restrictions,Fitted overhead door closer to courtyard side.<\/p>

15\/01\/2026 13:35 (jane)<\/b>Engineer ordering specialist coded handle lock <\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January between 12-1pm.<\/p>

12\/01\/2026 (carly)Ignore comments.<\/p>

15\/01\/2026 (travis)Painted and fitted overhead 4x2 timber to fire exit gate,Adjusted gate and lock keep to allow door\/gate to shut with no restrictions,Fitted overhead door closer to courtyard side.<\/p>

15\/01\/2026 (jane)Engineer ordering specialist coded handle lock <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66708","activity_ticket_id":"61599","ticket_reference":"HDT62684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water issue","ticket_address_1":"Flat 3.03","ticket_address_2":"8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"Flat 3.03","cs_id":"1272","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 19:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76087","activity_notes":"Hot water issue","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 09:19 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 09:21 (jane)<\/b>Service kit for the plate heat exchanger on order <\/p>

13\/01\/2026 08:36 (michaelk)<\/b>Completed the stripping down of the boiler to clean the plate heat exchanger. The boiler was tested on completion and left in full working order. 3hrs labour plus parts, total 189.76 ex vat.<\/p>

13\/01\/2026 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Service kit for the plate heat exchanger on order <\/p>

13\/01\/2026 (michaelk)Completed the stripping down of the boiler to clean the plate heat exchanger. The boiler was tested on completion and left in full working order. 3hrs labour plus parts, total 189.76 ex vat.<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66709","activity_ticket_id":"61540","ticket_reference":"HDT62625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Fridge","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 2","cs_id":"925","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"08\/01\/26","activity_end":"2026-01-08 12:36:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76088","activity_notes":"Faulty Fridge","activity_timesheet":null,"ticket_notes_combined":"

29\/12\/2025 16:31 (System)<\/b>Ticket Created<\/p>

29\/12\/2025 17:26 (roy)<\/b>Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 09:37 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

07\/01\/2026 09:28 (jane)<\/b>Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 10:57 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

12\/01\/2026 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

29\/12\/2025 (roy)Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

07\/01\/2026 (jane)Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_created":"29\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66710","activity_ticket_id":"61600","ticket_reference":"HDT62685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from sink ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/26","activity_end":"2026-01-09 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76089","activity_notes":"Leak from sink Just to let you know there is a leak in the bathroom I think the sink but seems to come everywhere when anything is used - have been away a lot so only noticed it the last days - its not a big one just seems to be all over the floor every time something is used so if someone could come to sort it out that will be good ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 09:53 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 09:54 (jane)<\/b>Requested access for this afternoon <\/p>

06\/01\/2026 15:32 (jane)<\/b>Re requested access for Friday morning 9th January 2026<\/p>

07\/01\/2026 10:43 (jane)<\/b>Keys for access on Friday morning 9th January 2026<\/p>

09\/01\/2026 13:03 (travis)<\/b>Reinstatement of wall hung toilet.<\/p>

09\/01\/2026 15:56 (roy)<\/b>Checked sink and found only the tap spraying everywhere.Cleaned filter but noticed water on the floor.Toilet leakingBack to wall pan removed.Replaced flush cone and Gavin gave a hand to refitOnce done resilicone toilet and topAll ok<\/p>

09\/01\/2026 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for this afternoon <\/p>

06\/01\/2026 (jane)Re requested access for Friday morning 9th January 2026<\/p>

07\/01\/2026 (jane)Keys for access on Friday morning 9th January 2026<\/p>

09\/01\/2026 (travis)Reinstatement of wall hung toilet.<\/p>

09\/01\/2026 (roy)Checked sink and found only the tap spraying everywhere.Cleaned filter but noticed water on the floor.Toilet leakingBack to wall pan removed.Replaced flush cone and Gavin gave a hand to refitOnce done resilicone toilet and topAll ok<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66711","activity_ticket_id":"61601","ticket_reference":"HDT62686","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leaking toilet ","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Gone To Quote","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/26","activity_end":"2026-01-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76090","activity_notes":"Leaking toilet ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 10:11 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 11:02 (jane)<\/b>Requested access for Monday afternoon 12th January to take details of the toilet <\/p>

09\/01\/2026 11:34 (jane)<\/b>Tenant home on Monday afternoon 12th January for access <\/p>

14\/01\/2026 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (jane)Requested access for Monday afternoon 12th January to take details of the toilet <\/p>

09\/01\/2026 (jane)Tenant home on Monday afternoon 12th January for access <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66712","activity_ticket_id":"61602","ticket_reference":"HDT62687","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To install electric socket to the bin store for new fly unit","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/26","activity_end":"2026-01-13 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76091","activity_notes":"To install electric socket to the bin store for new fly unit","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 10:30 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 08:01 (alan)<\/b>Install new socket in bin room <\/p>

12\/01\/2026 15:28 (jane)<\/b>Re-attending Tuesday 13th January <\/p>

14\/01\/2026 09:28 (alan)<\/b>Install socket <\/p>

14\/01\/2026 09:29 (alan)<\/b>Complete job <\/p>

14\/01\/2026 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (alan)Install new socket in bin room <\/p>

12\/01\/2026 (jane)Re-attending Tuesday 13th January <\/p>

14\/01\/2026 (alan)Install socket <\/p>

14\/01\/2026 (alan)Complete job <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66713","activity_ticket_id":"61603","ticket_reference":"HDT62688","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To carry out Handyman Services on Wednesday 7th and Thursday 8th January 2026","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"07\/01\/26","activity_end":"2026-01-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76092","activity_notes":"To carry out Handyman Services on Wednesday 7th and Thursday 8th January 2026","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 10:42 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66714","activity_ticket_id":"61604","ticket_reference":"HDT62689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out EICR testing ","ticket_address_1":"2 and 2a Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"2 and 2a Gerrard Place ","cs_id":"3242","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PS","ticket_client_site":"3242","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/26","activity_end":"2026-01-09 12:03:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76093","activity_notes":"To carry out EICR testing ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 11:33 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 11:34 (jane)<\/b>Inspection being carried out on Wednesday 7th January 2026<\/p>

12\/01\/2026 08:00 (alan)<\/b>Electrical inspection <\/p>

12\/01\/2026 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Inspection being carried out on Wednesday 7th January 2026<\/p>

12\/01\/2026 (alan)Electrical inspection <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66715","activity_ticket_id":"61546","ticket_reference":"HDT62631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Kitchen","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"17\/01\/26","activity_end":"2026-01-17 16:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76094","activity_notes":"Leak into KitchenReturned and checked toilet All ok Leak appears to be from the faulty shower Needs replacing Michael to get new","activity_timesheet":null,"ticket_notes_combined":"

03\/01\/2026 15:22 (System)<\/b>Ticket Created<\/p>

03\/01\/2026 19:17 (roy)<\/b>Tenant had used snake to try and unblock the toilet.Bottom of pan damagedCleared blockage but leak still leaked when shower or toilet was usedRemoved top of cistern and very wet. Not sure if flexi pipe is damaged or not but couldn't see anythingShower rail spraying everywhere and needs newLocked door and NTR<\/p>

05\/01\/2026 13:52 (roy)<\/b>Returned and checked toiletAll okLeak appears to be from the faulty showerNeeds replacing Michael to get new<\/p>

14\/01\/2026 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/01\/2026 (roy)Tenant had used snake to try and unblock the toilet.Bottom of pan damagedCleared blockage but leak still leaked when shower or toilet was usedRemoved top of cistern and very wet. Not sure if flexi pipe is damaged or not but couldn't see anythingShower rail spraying everywhere and needs newLocked door and NTR<\/p>

05\/01\/2026 (roy)Returned and checked toiletAll okLeak appears to be from the faulty showerNeeds replacing Michael to get new<\/p>","ticket_created":"03\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66716","activity_ticket_id":"61605","ticket_reference":"HDT62690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/26","activity_end":"2026-01-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76095","activity_notes":"List of works lightbulb in the lounge","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 11:56 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 11:58 (jane)<\/b>Requested access for Thursday morning 8th January at 9am <\/p>

08\/01\/2026 12:17 (travis)<\/b>Attended and taken details for new toilet seat to be ordered,Tenant showed me hair line crack in bathroom floor tiles which isn't a healthy and safety problem but wanted it noted so he wouldn't be charged when he vacated the property.Damage to sash window frame apparently three hours work plus decoration,Damage around wall mounted safety line point requires decoration.Return visit to be arranged once toilet seat has been delivered.<\/p>

09\/01\/2026 11:24 (jane)<\/b>Toilet seat on order, will return to carry out the window repairs when toilet seat comes into stock - Email Sent<\/b><\/p>

12\/01\/2026 07:57 (alan)<\/b>Look at lights in bedroom and main room not working Order 4 new downlights <\/p>

12\/01\/2026 07:57 (alan)<\/b>Return to site and replace 4 faulty downlights <\/p>

12\/01\/2026 11:36 (jane)<\/b>Chasing St Annes for an update on the toilet seat <\/p>

13\/01\/2026 15:59 (jane)<\/b>Toilet seat ordered, awaiting delivery from St Ann's <\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Thursday morning 8th January at 9am <\/p>

08\/01\/2026 (travis)Attended and taken details for new toilet seat to be ordered,Tenant showed me hair line crack in bathroom floor tiles which isn't a healthy and safety problem but wanted it noted so he wouldn't be charged when he vacated the property.Damage to sash window frame apparently three hours work plus decoration,Damage around wall mounted safety line point requires decoration.Return visit to be arranged once toilet seat has been delivered.<\/p>

09\/01\/2026 (jane)Toilet seat on order, will return to carry out the window repairs when toilet seat comes into stock <\/p>

12\/01\/2026 (alan)Look at lights in bedroom and main room not working Order 4 new downlights <\/p>

12\/01\/2026 (alan)Return to site and replace 4 faulty downlights <\/p>

12\/01\/2026 (jane)Chasing St Annes for an update on the toilet seat <\/p>

13\/01\/2026 (jane)Toilet seat ordered, awaiting delivery from St Ann's <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66717","activity_ticket_id":"61605","ticket_reference":"HDT62690","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_id":"1219","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"21\/01\/26","activity_end":"2026-01-21 12:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76096","activity_notes":"List of works Toilet Seat broken, Windowsill cracked, crack in tile,","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 11:56 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 11:58 (jane)<\/b>Requested access for Thursday morning 8th January at 9am <\/p>

08\/01\/2026 12:17 (travis)<\/b>Attended and taken details for new toilet seat to be ordered,Tenant showed me hair line crack in bathroom floor tiles which isn't a healthy and safety problem but wanted it noted so he wouldn't be charged when he vacated the property.Damage to sash window frame apparently three hours work plus decoration,Damage around wall mounted safety line point requires decoration.Return visit to be arranged once toilet seat has been delivered.<\/p>

09\/01\/2026 11:24 (jane)<\/b>Toilet seat on order, will return to carry out the window repairs when toilet seat comes into stock - Email Sent<\/b><\/p>

12\/01\/2026 07:57 (alan)<\/b>Look at lights in bedroom and main room not working Order 4 new downlights <\/p>

12\/01\/2026 07:57 (alan)<\/b>Return to site and replace 4 faulty downlights <\/p>

12\/01\/2026 11:36 (jane)<\/b>Chasing St Annes for an update on the toilet seat <\/p>

13\/01\/2026 15:59 (jane)<\/b>Toilet seat ordered, awaiting delivery from St Ann's <\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Thursday morning 8th January at 9am <\/p>

08\/01\/2026 (travis)Attended and taken details for new toilet seat to be ordered,Tenant showed me hair line crack in bathroom floor tiles which isn't a healthy and safety problem but wanted it noted so he wouldn't be charged when he vacated the property.Damage to sash window frame apparently three hours work plus decoration,Damage around wall mounted safety line point requires decoration.Return visit to be arranged once toilet seat has been delivered.<\/p>

09\/01\/2026 (jane)Toilet seat on order, will return to carry out the window repairs when toilet seat comes into stock <\/p>

12\/01\/2026 (alan)Look at lights in bedroom and main room not working Order 4 new downlights <\/p>

12\/01\/2026 (alan)Return to site and replace 4 faulty downlights <\/p>

12\/01\/2026 (jane)Chasing St Annes for an update on the toilet seat <\/p>

13\/01\/2026 (jane)Toilet seat ordered, awaiting delivery from St Ann's <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66718","activity_ticket_id":"61606","ticket_reference":"HDT62691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 3, 1 Horse & Dolphin Yard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_id":"3092","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/01\/26","activity_end":"2026-01-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76097","activity_notes":"Dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 13:30 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 11:56 (jane)<\/b>Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>

12\/01\/2026 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66719","activity_ticket_id":"61607","ticket_reference":"HDT62692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher not working ","ticket_address_1":"Flat 4, 1 Horse and Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"Flat 4, 1 Horse and Dolphin Yard","cs_id":"3103","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3103","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"09\/01\/26","activity_end":"2026-01-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76098","activity_notes":"Dishwasher not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 13:34 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 11:55 (jane)<\/b>Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>

12\/01\/2026 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66720","activity_ticket_id":"61608","ticket_reference":"HDT62693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_id":"304","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/01\/26","activity_end":"2026-01-07 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76099","activity_notes":"List of works 1.I reported this issue in October on the other side of the wall. It was repainted and the same day the other side cracked. Ive been reaching out to Christina since November about this. I have not heard from anyone since November 28. The wall paint is cracking, and it needs to be fixed. Wall in bedroom- same wall that had Mold in January 2025.2.Maintenance fixed a piece of the wood paneling that fell off around the kitchen cabinets. Unfortunately, the one attached to what they fixed fell the next week. I reported this to Christina in November 2025. I have followed up twice and have not heard back.","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 14:04 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 14:05 (jane)<\/b>For Wednesday morning 7th January - tenant home for access <\/p>

09\/01\/2026 13:04 (jack)<\/b>230<\/p>

09\/01\/2026 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)For Wednesday morning 7th January - tenant home for access <\/p>

09\/01\/2026 (jack)230<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66721","activity_ticket_id":"61609","ticket_reference":"HDT62694","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Isolate gas supply - keys for access ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/26","activity_end":"2026-01-24 17:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76100","activity_notes":"Isolate gas supply - keys for access can you please arrange for an engineer to isolate gas supply in this Flat.It is vacant now although tenant last day is the 7th Feb.The letting agent took an applicant there for a viewing and said she could smell a faint gas smell.Just worry me when they say things like that.. Keys at security .","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 14:22 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 14:22 (jane)<\/b>Engineer attending today <\/p>

13\/01\/2026 08:40 (michaelk)<\/b>Attended site to test the gas pipework following a reported smell. The system was tested and a leak was traced to the hob isolation valve, when in the mid position. The meter outlet was capped and made safe, awaiting a new valve installation. 2hrs labour 105<\/p>

13\/01\/2026 11:03 (jane)<\/b>Attended site to test the gas pipework following a reported smell. The system was tested and a leak was traced to the hob isolation valve, when in the mid position. The meter outlet was capped and made safe, awaiting a new valve installation - Email Sent<\/b><\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Engineer attending today <\/p>

13\/01\/2026 (michaelk)Attended site to test the gas pipework following a reported smell. The system was tested and a leak was traced to the hob isolation valve, when in the mid position. The meter outlet was capped and made safe, awaiting a new valve installation. 2hrs labour 105<\/p>

13\/01\/2026 (jane)Attended site to test the gas pipework following a reported smell. The system was tested and a leak was traced to the hob isolation valve, when in the mid position. The meter outlet was capped and made safe, awaiting a new valve installation<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66722","activity_ticket_id":"61610","ticket_reference":"HDT62695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Heating issues ","ticket_address_1":"Flat 5","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 5","cs_id":"1524","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/26","activity_end":"2026-01-07 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76101","activity_notes":"Heating issues the temperature keeps dropping.The tenant likes the temperature at 21\/22 degrees but it is much lower.The tenant believes there is a problem between the receiver & boiler.","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 14:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 14:28 (jane)<\/b>Requested access for Wednesday morning 7th January around 8:30am <\/p>

06\/01\/2026 15:20 (jane)<\/b>Confirmed for Wednesday morning 7th January, tenant needs to be gone by 8:50am <\/p>

08\/01\/2026 07:52 (michaelk)<\/b>Attended site to investigate heating controls. We re-paired the timer to the receiver and left in full working order. 2hrs labour 105<\/p>

08\/01\/2026 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January around 8:30am <\/p>

06\/01\/2026 (jane)Confirmed for Wednesday morning 7th January, tenant needs to be gone by 8:50am <\/p>

08\/01\/2026 (michaelk)Attended site to investigate heating controls. We re-paired the timer to the receiver and left in full working order. 2hrs labour 105<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66723","activity_ticket_id":"61611","ticket_reference":"HDT62696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Flat door lock is not working ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 4 ","cs_id":"15","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/26","activity_end":"2026-01-15 17:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76102","activity_notes":" Flat door lock is not working ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 15:25 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 15:30 (jane)<\/b>Advised client we can attend to the door lock this afternoon or tomorrow morning -<\/p>

06\/01\/2026 15:41 (jane)<\/b>Tenant on site this afternoon to give access <\/p>

07\/01\/2026 11:56 (roy)<\/b>Faulty roller night latch.Foxes and courts do not have one in stock.Ordered from Courts.Will be in Thursday but fit Friday <\/p>

07\/01\/2026 11:59 (jane)<\/b>Faulty roller night latch, on order will be in stock on Friday 9h January - Email Sent<\/b><\/p>

12\/01\/2026 16:32 (carly)<\/b>Access requested Wednesday 14th January between 11-12pm.<\/p>

13\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

13\/01\/2026 15:06 (jane)<\/b>Confirmed for Wednesday 14th January between 11-12pm Please use keys for access <\/p>

14\/01\/2026 18:27 (roy)<\/b>Fitted new lockTenant tried lockAll ok<\/p>

15\/01\/2026 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Advised client we can attend to the door lock this afternoon or tomorrow morning -<\/p>

06\/01\/2026 (jane)Tenant on site this afternoon to give access <\/p>

07\/01\/2026 (roy)Faulty roller night latch.Foxes and courts do not have one in stock.Ordered from Courts.Will be in Thursday but fit Friday <\/p>

07\/01\/2026 (jane)Faulty roller night latch, on order will be in stock on Friday 9h January <\/p>

12\/01\/2026 (carly)Access requested Wednesday 14th January between 11-12pm.<\/p>

13\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

13\/01\/2026 (jane)Confirmed for Wednesday 14th January between 11-12pm Please use keys for access <\/p>

14\/01\/2026 (roy)Fitted new lockTenant tried lockAll ok<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66724","activity_ticket_id":"61612","ticket_reference":"HDT62697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet keeps running","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/26","activity_end":"2026-01-07 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76103","activity_notes":"Toilet keeps running","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 15:50 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 15:51 (jane)<\/b>Requested access for Wednesday afternoon 7th January 2026<\/p>

06\/01\/2026 16:14 (jane)<\/b>Confirmed for Wednesday afternoon 7th January 2026Please use keys if the tenant is not in.<\/p>

07\/01\/2026 18:19 (roy)<\/b>Siphon and ball valve sticking.Ease and adjusted and cleaned.All seems ok but may need a new siphon <\/p>

08\/01\/2026 08:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Wednesday afternoon 7th January 2026<\/p>

06\/01\/2026 (jane)Confirmed for Wednesday afternoon 7th January 2026Please use keys if the tenant is not in.<\/p>

07\/01\/2026 (roy)Siphon and ball valve sticking.Ease and adjusted and cleaned.All seems ok but may need a new siphon <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66725","activity_ticket_id":"61613","ticket_reference":"HDT62698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17358 - Replacement integrated fridge freezer ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/01\/26","activity_end":"2026-01-20 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76104","activity_notes":"Replacement integrated fridge freezer ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 16:27 (jane)<\/b>Instructed Repair Aid to order new Bosch fridge\/freezer <\/p>

14\/01\/2026 16:16 (jane)<\/b>Requested access for install on install on Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>

15\/01\/2026 08:54 (jane)<\/b>Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pmKnock first and use keys <\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Instructed Repair Aid to order new Bosch fridge\/freezer <\/p>

14\/01\/2026 (jane)Requested access for install on install on Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>

15\/01\/2026 (jane)Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pmKnock first and use keys <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66726","activity_ticket_id":"61614","ticket_reference":"HDT62699","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler not working ","ticket_address_1":"Flat 4","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"07\/01\/26","activity_end":"2026-01-07 15:10:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76105","activity_notes":"Boiler not working ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 16:10 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 16:11 (jane)<\/b>Requested access for this afternoon <\/p>

07\/01\/2026 10:33 (roy)<\/b>Managed to get boiler up and running and flow and return pipes are nice and hot but radiators are notUnable to remove rad heads as locking nut needs Allen keyNTR as too late, 6pm and had to leave<\/p>

07\/01\/2026 14:06 (roy)<\/b>Removed heads, freed pins All ok<\/p>

07\/01\/2026 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for this afternoon <\/p>

07\/01\/2026 (roy)Managed to get boiler up and running and flow and return pipes are nice and hot but radiators are notUnable to remove rad heads as locking nut needs Allen keyNTR as too late, 6pm and had to leave<\/p>

07\/01\/2026 (roy)Removed heads, freed pins All ok<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66727","activity_ticket_id":"61615","ticket_reference":"HDT62700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To look at the front door, it doesn't close properly","ticket_address_1":"13 Goodwins Court","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_address_1":"13 Goodwins Court","cs_id":"541","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/01\/26","activity_end":"2026-01-06 21:48:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76106","activity_notes":"To look at the front door, it doesn't close properly","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 16:18 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 10:34 (roy)<\/b>Ease and adjusted door closureAll ok<\/p>

07\/01\/2026 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (roy)Ease and adjusted door closureAll ok<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66728","activity_ticket_id":"61616","ticket_reference":"HDT62701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door issues ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"06\/01\/26","activity_end":"2026-01-06 19:21:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76107","activity_notes":"Front door issues The entrance door to the full building has its hydraulics broken so it slams shut now. I am worried that someone new to the building will accidentally crack the glass as it slams now ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 16:21 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 09:35 (jane)<\/b>Engineer advised door specialist required, arranging for TwentyTwenty to attend <\/p>

07\/01\/2026 10:28 (roy)<\/b>Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 10:28 (roy)<\/b>Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 10:48 (jane)<\/b>TwentyTwenty attending on Thursday 8th January 2026<\/p>

08\/01\/2026 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Engineer advised door specialist required, arranging for TwentyTwenty to attend <\/p>

07\/01\/2026 (roy)Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 (roy)Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 (jane)TwentyTwenty attending on Thursday 8th January 2026<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66729","activity_ticket_id":"61617","ticket_reference":"HDT62702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Problem with heating ","ticket_address_1":"Flat 1B","ticket_address_2":"68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W C2","cs_address_1":"Flat 1B","cs_id":"2836","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_status_code":"Cancelled","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/26","activity_end":"2026-01-07 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76108","activity_notes":"Problem with heating Could I arrange for someone to look at my heater? It either takes an extremely long time (like all day) to increase the temperature by two degrees, or like today, it just stays at or around 19 (when I set it to 21 and the 22).","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 16:31 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 16:32 (jane)<\/b>Attending after 1pm on Wednesday 7th January <\/p>

07\/01\/2026 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Attending after 1pm on Wednesday 7th January <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66730","activity_ticket_id":"61618","ticket_reference":"HDT62703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Removal of this bike from Rupert Court and dispose via bins in South Service Yard. Take photos prior to removal","ticket_address_1":"Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Rupert Court ","cs_id":"543","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"543","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/26","activity_end":"2026-01-07 11:24:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76109","activity_notes":"Removal of this bike from Rupert Court and dispose via bins in South Service Yard. Take photos prior to removal","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 09:24 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 10:27 (travis)<\/b>Bike removal from above address,Stored in South service yard<\/p>

07\/01\/2026 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (travis)Bike removal from above address,Stored in South service yard<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66731","activity_ticket_id":"61540","ticket_reference":"HDT62625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Faulty Fridge","ticket_address_1":"Flat 2","ticket_address_2":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_address_1":"Flat 2","cs_id":"925","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/26","activity_end":"2026-01-08 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76110","activity_notes":"Faulty FridgeRepair Aid attending Thursday, 8th of Jan 12-6pmPlease use keys as tenant will not be present to give Repair Aid access ","activity_timesheet":"2","ticket_notes_combined":"

29\/12\/2025 16:31 (System)<\/b>Ticket Created<\/p>

29\/12\/2025 17:26 (roy)<\/b>Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 09:37 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

07\/01\/2026 09:28 (jane)<\/b>Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 10:57 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

12\/01\/2026 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

29\/12\/2025 (roy)Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

07\/01\/2026 (jane)Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_created":"29\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66732","activity_ticket_id":"61616","ticket_reference":"HDT62701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door issues ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"08\/01\/26","activity_end":"2026-01-08 12:33:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76111","activity_notes":"Front door issues The entrance door to the full building has its hydraulics broken so it slams shut now. I am worried that someone new to the building will accidentally crack the glass as it slams now ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 16:21 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 09:35 (jane)<\/b>Engineer advised door specialist required, arranging for TwentyTwenty to attend <\/p>

07\/01\/2026 10:28 (roy)<\/b>Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 10:28 (roy)<\/b>Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 10:48 (jane)<\/b>TwentyTwenty attending on Thursday 8th January 2026<\/p>

08\/01\/2026 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Engineer advised door specialist required, arranging for TwentyTwenty to attend <\/p>

07\/01\/2026 (roy)Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 (roy)Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 (jane)TwentyTwenty attending on Thursday 8th January 2026<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66733","activity_ticket_id":"61619","ticket_reference":"HDT62704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door issue","ticket_address_1":"34a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_address_1":"34a Rupert Street ","cs_id":"343","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/26","activity_end":"2026-01-07 11:39:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76112","activity_notes":"Main door issue","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 13:01 (travis)<\/b>Removal , repair and replacement of main door fire exit paddle.Tested.<\/p>

07\/01\/2026 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (travis)Removal , repair and replacement of main door fire exit paddle.Tested.<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66734","activity_ticket_id":"61620","ticket_reference":"HDT62705","ticket_client":"2164","client_name":"DRD Partnership ","ticket_title":"to fix our front door, as it is no longer latching properly","ticket_address_1":"17 Slingsby Place","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"17 Slingsby Place","cs_id":"80","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"07\/01\/26","activity_end":"2026-01-07 12:40:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76113","activity_notes":"to fix our front door, as it is no longer latching properly","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 10:40 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 15:42 (travis)<\/b>Attended above office and found door latch to be seized and keep on frame to be out of alignment,Rectified issues and lubricant all moving parts (hinges etc) and tested numerous times.All working well on exit from site <\/p>

07\/01\/2026 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (travis)Attended above office and found door latch to be seized and keep on frame to be out of alignment,Rectified issues and lubricant all moving parts (hinges etc) and tested numerous times.All working well on exit from site <\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66735","activity_ticket_id":"61621","ticket_reference":"HDT62706","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17363 - To carry out re-board of bathroom walls ","ticket_address_1":"Flat 2","ticket_address_2":"126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_id":"2935","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_status_code":"Completed","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"07\/01\/26","activity_end":"2026-01-07 13:02:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76114","activity_notes":"To carry out re-board of bathroom walls -Jack additional job ticket for the re-board works ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2026 13:05 (jack)<\/b>370<\/p>

09\/01\/2026 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (jack)370<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66736","activity_ticket_id":"61409","ticket_reference":"HDT62494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Various jobs","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_id":"1473","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/01\/26","activity_end":"2026-01-16 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76115","activity_notes":"Freezer Door Broken","activity_timesheet":null,"ticket_notes_combined":"

10\/12\/2025 12:08 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 12:19 (carly)<\/b>Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 12:20 (carly)<\/b>Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 14:04 (michaelk)<\/b>Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 15:01 (jack)<\/b>180<\/p>

15\/12\/2025 15:57 (carly)<\/b>Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 09:22 (carly)<\/b>Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 10:06 (carly)<\/b>Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 07:53 (michaelk)<\/b>Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 16:20 (alan)<\/b>Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 10:02 (jane)<\/b>Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 13:07 (jane)<\/b>Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 11:13 (jane)<\/b>Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 08:35 (alan)<\/b>Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 12:33 (carly)<\/b>Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 13:39 (jane)<\/b>Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 13:40 (jane)<\/b>Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 (carly)Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 (michaelk)Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 (jack)180<\/p>

15\/12\/2025 (carly)Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 (carly)Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 (carly)Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 (michaelk)Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 (alan)Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 (jane)Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 (jane)Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 (alan)Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_created":"10\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66737","activity_ticket_id":"61622","ticket_reference":"HDT62707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Toilet pan water kept running - tenant has isolated the water to the pan ","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/26","activity_end":"2026-01-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76116","activity_notes":"Toilet pan water kept running - tenant has isolated the water to the pan ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 11:25 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 11:25 (jane)<\/b>Requested access for Friday 9th January mid morning <\/p>

07\/01\/2026 11:43 (jane)<\/b>Confirmed for Friday 9th January mid morning - tenant to provide access <\/p>

07\/01\/2026 15:15 (roy)<\/b>Replaced faulty ball valveEase and adjusted shower control<\/p>

07\/01\/2026 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Requested access for Friday 9th January mid morning <\/p>

07\/01\/2026 (jane)Confirmed for Friday 9th January mid morning - tenant to provide access <\/p>

07\/01\/2026 (roy)Replaced faulty ball valveEase and adjusted shower control<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66738","activity_ticket_id":"61414","ticket_reference":"HDT62499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 6","cs_id":"55","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_status_code":"Open","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"15\/01\/26","activity_end":"2026-01-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76117","activity_notes":"Window, secondary glazing needs TwentyTwenty as the spiral has fallen out - Window in man area ","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2025 13:12 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 13:14 (jane)<\/b>Waiting on access for 9am on Monday 15th December <\/p>

17\/12\/2025 11:37 (carly)<\/b>Access requested Thursday 18th December at 9am.<\/p>

30\/12\/2025 12:02 (roy)<\/b>Visited flat due to flush not working.Pipe had come off the siphon. Managed to get it working but needs new siphon and push button.Am ordering newWindow, secondaglazing needs R&B as the spiral has fallen out.2 x light fittings need replacing.Ease and adjusted room stat as it was locked.All ok<\/p>

07\/01\/2026 11:49 (jane)<\/b>Arranging for window specialist to attend to main window, as secondary glazing - Email Sent<\/b><\/p>

12\/01\/2026 14:14 (carly)<\/b>Follow up email sent to 20\/20 requesting dates<\/p>

13\/01\/2026 10:03 (carly)<\/b>20\/20 have requested Thursday 15th January, awaiting client response.<\/p>

14\/01\/2026 09:42 (carly)<\/b>Follow up email sent requesting access.<\/p>

14\/01\/2026 10:57 (carly)<\/b>Confirmed for Thursday 15th January - 20\/20 have been informed.Please use keys if tenant is not home.<\/p>

15\/01\/2026 11:49 (jane)<\/b>Window specialist has repaired the window - Email Sent<\/b><\/p>

15\/01\/2026 15:52 (roy)<\/b>Purchased new siphon and Grohe push buttonsSilicone worktop above toiletLights unable to obtain from WF. Lights obsolete.Jane has ordered 2 newGive access to 20-20Refixed secondary glazing<\/p>

15\/01\/2026 16:06 (jane)<\/b>2No lights on order - 3\/5 day lead-time <\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Waiting on access for 9am on Monday 15th December <\/p>

17\/12\/2025 (carly)Access requested Thursday 18th December at 9am.<\/p>

30\/12\/2025 (roy)Visited flat due to flush not working.Pipe had come off the siphon. Managed to get it working but needs new siphon and push button.Am ordering newWindow, secondaglazing needs R&B as the spiral has fallen out.2 x light fittings need replacing.Ease and adjusted room stat as it was locked.All ok<\/p>

07\/01\/2026 (jane)Arranging for window specialist to attend to main window, as secondary glazing <\/p>

12\/01\/2026 (carly)Follow up email sent to 20\/20 requesting dates<\/p>

13\/01\/2026 (carly)20\/20 have requested Thursday 15th January, awaiting client response.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Confirmed for Thursday 15th January - 20\/20 have been informed.Please use keys if tenant is not home.<\/p>

15\/01\/2026 (jane)Window specialist has repaired the window <\/p>

15\/01\/2026 (roy)Purchased new siphon and Grohe push buttonsSilicone worktop above toiletLights unable to obtain from WF. Lights obsolete.Jane has ordered 2 newGive access to 20-20Refixed secondary glazing<\/p>

15\/01\/2026 (jane)2No lights on order - 3\/5 day lead-time <\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66739","activity_ticket_id":"60924","ticket_reference":"HDT62009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17232 - Shower enclosure ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Open","activity_resource_id":"57","resource_name":"Gavin Jones","activity_start":"13\/01\/26","activity_end":"2026-01-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76118","activity_notes":"Shower enclosure ","activity_timesheet":"2","ticket_notes_combined":"

23\/12\/2025 10:20 (jane)<\/b>Requesting access for 16\/01\/2026<\/p>

23\/12\/2025 11:38 (jane)<\/b>Ignore last note, requesting access for 12\/01\/2026<\/p>

23\/12\/2025 13:00 (jane)<\/b>Confirmed for Monday 12th January 2026, client will inform the tenant. <\/p>

12\/01\/2026 09:40 (jane)<\/b>Tenant would not give access this morning, requested access to attend on Tuesday morning 13th January instead <\/p>

12\/01\/2026 13:30 (jane)<\/b>Confirmed from 9:45am on Tuesday 13th January, tenant to provide access - to explain to them the works will take one week to complete <\/p>

13\/01\/2026 13:54 (travis)<\/b>Rubbish clearance to rear of office.<\/p>

14\/01\/2026 08:33 (gavin)<\/b>Strip out shower cubicleRemoved tilesHad to also remove plasterboard and ply also as all wall was water damaged behindRemoved rubbish and cleared area<\/p>

14\/01\/2026 08:35 (gavin)<\/b><\/p>

14\/01\/2026 08:36 (gavin)<\/b>Removed shower cubicleRemoved tiles, plasterboard and ply from shower area also as water damagedCleared rubbishCleaned area<\/p>

16\/01\/2026 07:46 (michaelk)<\/b>Attended site to install a shower bracket. Removed all compression joints and installed new pipework with the correct pipe centres. 3hrs labour plus parts, total 188.77 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66740","activity_ticket_id":"61338","ticket_reference":"HDT62423","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17315 - Window repairs ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Open","activity_resource_id":"57","resource_name":"Gavin Jones","activity_start":"24\/01\/26","activity_end":"2026-01-24 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76119","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2025 10:23 (jane)<\/b>Booking in for 7th and 8th January <\/p>

05\/01\/2026 10:20 (jane)<\/b>Tenant has asked for 9th January <\/p>

06\/01\/2026 15:38 (jane)<\/b>Confirmed for 9th January at 9am <\/p>

09\/01\/2026 11:42 (travis)<\/b>Bedroom window works.<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Booking in for 7th and 8th January <\/p>

05\/01\/2026 (jane)Tenant has asked for 9th January <\/p>

06\/01\/2026 (jane)Confirmed for 9th January at 9am <\/p>

09\/01\/2026 (travis)Bedroom window works.<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66741","activity_ticket_id":"61455","ticket_reference":"HDT62540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17341 - Replacement washer\/dryer ","ticket_address_1":"Flat 2","ticket_address_2":"25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 2","cs_id":"791","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/26","activity_end":"2026-01-08 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76120","activity_notes":"Replacement washer\/dryer To give Repair Aid access Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first - ","activity_timesheet":"2","ticket_notes_combined":"

16\/12\/2025 09:55 (jane)<\/b>Instructed Repair Aid to supply and fit new Hotpoint BI WDHG 75148 UK<\/p>

05\/01\/2026 17:33 (jane)<\/b>Chased a date from Repair Aid <\/p>

06\/01\/2026 09:32 (jane)<\/b>Requested access for Thursday, 8th of Jan in the afternoon 12-6pm<\/p>

07\/01\/2026 13:08 (jane)<\/b>Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first <\/p>

08\/01\/2026 10:56 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

08\/01\/2026 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Instructed Repair Aid to supply and fit new Hotpoint BI WDHG 75148 UK<\/p>

05\/01\/2026 (jane)Chased a date from Repair Aid <\/p>

06\/01\/2026 (jane)Requested access for Thursday, 8th of Jan in the afternoon 12-6pm<\/p>

07\/01\/2026 (jane)Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first <\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_created":"16\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66742","activity_ticket_id":"61623","ticket_reference":"HDT62708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Internal post box 4 - collapsed ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"08\/01\/26","activity_end":"2026-01-08 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76121","activity_notes":"Internal post box 4 - collapsed ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 13:13 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 14:07 (roy)<\/b>Refixed boxAll ok<\/p>

07\/01\/2026 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (roy)Refixed boxAll ok<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66743","activity_ticket_id":"61624","ticket_reference":"HDT62709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fused tripped ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/01\/26","activity_end":"2026-01-07 17:49:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76122","activity_notes":"Fused tripped Just wanted to let you know that the light switches for the kitchen got stuck again, and the washing machine is also not working","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 13:19 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 08:33 (alan)<\/b>Replace faulty switch to kitchen under cupboard light <\/p>

08\/01\/2026 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (alan)Replace faulty switch to kitchen under cupboard light <\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66744","activity_ticket_id":"61625","ticket_reference":"HDT62710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Hot water was very minimal in the apartment.","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/26","activity_end":"2026-01-07 18:06:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76123","activity_notes":"Hot water was very minimal in the apartment.Code: 6842","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 13:36 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 13:37 (jane)<\/b>Attending today -Code: 6842<\/p>

08\/01\/2026 08:15 (michaelk)<\/b>Attended site to investigate the reported hot water temperature. The cylinder stored temperature was found at the normal and running off of the immersion heater. The boiler however was found with an ignition fault, which was reset. The ignition fault was caused by the burner fan and requires replacing, although the boiler was left running. Quoted have been forwarded Note; <\/p>

08\/01\/2026 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Attending today -Code: 6842<\/p>

08\/01\/2026 (michaelk)Attended site to investigate the reported hot water temperature. The cylinder stored temperature was found at the normal and running off of the immersion heater. The boiler however was found with an ignition fault, which was reset. The ignition fault was caused by the burner fan and requires replacing, although the boiler was left running. Quoted have been forwarded Note; <\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66746","activity_ticket_id":"61626","ticket_reference":"HDT62711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Smoke Alarm testing and issue report - For morning of 9th January 2026 - collect keys for access ","ticket_address_1":"Flat A","ticket_address_2":"9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat A","cs_id":"3225","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"09\/01\/26","activity_end":"2026-01-09 10:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76125","activity_notes":"Smoke Alarm testing and issue report - For morning of 9th January 2026 - collect keys for access ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 14:33 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 08:27 (alan)<\/b>Smoke alarm test<\/p>

09\/01\/2026 09:34 (jane)<\/b>(Ticket Closed)<\/p>

13\/01\/2026 08:31 (alan)<\/b>1. Show tenant where hallway WC light switches from 2. Check AC is working and report back 3. Look at fridge freezer and take details <\/p>","ticket_full_notes_text":"

09\/01\/2026 (alan)Smoke alarm test<\/p>

13\/01\/2026 (alan)1. Show tenant where hallway WC light switches from 2. Check AC is working and report back 3. Look at fridge freezer and take details <\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66747","activity_ticket_id":"61627","ticket_reference":"HDT62712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17364 - Replacement white wooden blind ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"06\/02\/26","activity_end":"2026-02-06 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76126","activity_notes":"Replacement white wooden blind ","activity_timesheet":null,"ticket_notes_combined":"

08\/01\/2026 15:15 (jane)<\/b>Blind on order anticipated dispatch date 15\/01\/2026<\/p>","ticket_full_notes_text":"

08\/01\/2026 (jane)Blind on order anticipated dispatch date 15\/01\/2026<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66748","activity_ticket_id":"61614","ticket_reference":"HDT62699","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Boiler not working ","ticket_address_1":"Flat 4","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 4","cs_id":"119","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/26","activity_end":"2026-01-07 17:11:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76127","activity_notes":"Boiler not working ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 16:10 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 16:11 (jane)<\/b>Requested access for this afternoon <\/p>

07\/01\/2026 10:33 (roy)<\/b>Managed to get boiler up and running and flow and return pipes are nice and hot but radiators are notUnable to remove rad heads as locking nut needs Allen keyNTR as too late, 6pm and had to leave<\/p>

07\/01\/2026 14:06 (roy)<\/b>Removed heads, freed pins All ok<\/p>

07\/01\/2026 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for this afternoon <\/p>

07\/01\/2026 (roy)Managed to get boiler up and running and flow and return pipes are nice and hot but radiators are notUnable to remove rad heads as locking nut needs Allen keyNTR as too late, 6pm and had to leave<\/p>

07\/01\/2026 (roy)Removed heads, freed pins All ok<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66749","activity_ticket_id":"61519","ticket_reference":"HDT62604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from behind toilet - tenant home, if unable to repair isolate water to toilet ","ticket_address_1":"Flat 1.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 1.1","cs_id":"1155","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"07\/01\/26","activity_end":"2026-01-07 17:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76128","activity_notes":"Leak from behind toilet -(Mike job ticket for your hours) ","activity_timesheet":"2","ticket_notes_combined":"

19\/12\/2025 16:06 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 20:57 (roy)<\/b>Leak from overflowing toilet into the pan which is blocked.Isolated water supply to the toilet.Need side entry ball valve<\/p>

23\/12\/2025 13:23 (jane)<\/b>Requested access for Wednesday 24th December between 11am and 12noon <\/p>

23\/12\/2025 15:23 (jane)<\/b>Keys for access for Wednesday 24th December between 11am and 12noon<\/p>

06\/01\/2026 10:09 (jane)<\/b>Waiting on access for today from client <\/p>

06\/01\/2026 15:17 (jane)<\/b>Requesting access for Wednesday 7th January <\/p>

07\/01\/2026 10:12 (jane)<\/b>Engineer is on site now <\/p>

07\/01\/2026 14:10 (roy)<\/b>Explained side entry ball valve Unblocked toilet but leaked when flushedHad to remove the toilet and found the flush cone needed replacing Michael gave hand to replace and refix the toilet.ResiliconeAll ok<\/p>

08\/01\/2026 07:50 (michaelk)<\/b>Installed new flush cone to wall hung toilet. 1hr labour 55<\/p>

08\/01\/2026 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (roy)Leak from overflowing toilet into the pan which is blocked.Isolated water supply to the toilet.Need side entry ball valve<\/p>

23\/12\/2025 (jane)Requested access for Wednesday 24th December between 11am and 12noon <\/p>

23\/12\/2025 (jane)Keys for access for Wednesday 24th December between 11am and 12noon<\/p>

06\/01\/2026 (jane)Waiting on access for today from client <\/p>

06\/01\/2026 (jane)Requesting access for Wednesday 7th January <\/p>

07\/01\/2026 (jane)Engineer is on site now <\/p>

07\/01\/2026 (roy)Explained side entry ball valve Unblocked toilet but leaked when flushedHad to remove the toilet and found the flush cone needed replacing Michael gave hand to replace and refix the toilet.ResiliconeAll ok<\/p>

08\/01\/2026 (michaelk)Installed new flush cone to wall hung toilet. 1hr labour 55<\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66750","activity_ticket_id":"61628","ticket_reference":"HDT62713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Bancone restaurant ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"09\/01\/26","activity_end":"2026-01-09 13:23:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76129","activity_notes":"Leak into Bancone restaurant ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 15:22 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 18:18 (roy)<\/b>Ongoing leak but looking for a needle in a haystackFlat 1 is above the leak area.Ran shower for 20 mins, flushed toilet, ran han basin, ran kitchen sink, ran washing Machine.....no leak down in BanconeVisited flat 4 and did the same as flat 1 but still no leak.I remember years ago a leak into flat 1 from flat 3 and missed flat 2 as there is a waste pipe in that corner.Is this leak coming from flat 2 or 3??.Access required but ntr<\/p>

09\/01\/2026 07:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (roy)Ongoing leak but looking for a needle in a haystackFlat 1 is above the leak area.Ran shower for 20 mins, flushed toilet, ran han basin, ran kitchen sink, ran washing Machine.....no leak down in BanconeVisited flat 4 and did the same as flat 1 but still no leak.I remember years ago a leak into flat 1 from flat 3 and missed flat 2 as there is a waste pipe in that corner.Is this leak coming from flat 2 or 3??.Access required but ntr<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66751","activity_ticket_id":"61629","ticket_reference":"HDT62714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working - It is showing an error F01","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"12\/01\/26","activity_end":"2026-01-12 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76130","activity_notes":"Washing machine not working - It is showing an error F01","activity_timesheet":null,"ticket_notes_combined":"

07\/01\/2026 16:24 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 16:27 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

09\/01\/2026 13:44 (jane)<\/b>To give Repair Aid access on Monday 12th January between 10am and 2pm with keys <\/p>

12\/01\/2026 15:05 (roy)<\/b>With Repair AidReport to follow<\/p>

13\/01\/2026 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

09\/01\/2026 (jane)To give Repair Aid access on Monday 12th January between 10am and 2pm with keys <\/p>

12\/01\/2026 (roy)With Repair AidReport to follow<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66752","activity_ticket_id":"61630","ticket_reference":"HDT62715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To check radiators ","ticket_address_1":"9a Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9a Little Newport Street ","cs_id":"105","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76131","activity_notes":"To check radiators to check the radiators in the room next door to the kitchen. She has been away and tried for two days to get the heating working but its not working in her room. I have have asked her to leave her door open if she goes out. ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 16:30 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 16:30 (jane)<\/b>Attending on Thursday 8th January 2026 when carrying out the gas inspection <\/p>

09\/01\/2026 11:28 (michaelk)<\/b>Attended flat to investigate radiators. Found trv's stuck on 2 x radiators, released and exercised leaving in full working order. 1hr labour 55<\/p>

09\/01\/2026 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Attending on Thursday 8th January 2026 when carrying out the gas inspection <\/p>

09\/01\/2026 (michaelk)Attended flat to investigate radiators. Found trv's stuck on 2 x radiators, released and exercised leaving in full working order. 1hr labour 55<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66753","activity_ticket_id":"61631","ticket_reference":"HDT62716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"1 lightbulb out in common parts ","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_id":"82","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"08\/01\/26","activity_end":"2026-01-08 18:09:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76132","activity_notes":"1 lightbulb out in common parts ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 16:39 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:59 (alan)<\/b>Replace blown lamp in common parts <\/p>

12\/01\/2026 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (alan)Replace blown lamp in common parts <\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66754","activity_ticket_id":"61632","ticket_reference":"HDT62717","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"The tenant is constantly having to either reset or switch the water to on, manually and just wants it to be on constantly.","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/26","activity_end":"2026-01-24 12:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76133","activity_notes":"The tenant is constantly having to either reset or switch the water to on, manually and just wants it to be on constantly.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 10:40 (jane)<\/b>Requested access for Monday afternoon 12th January 2026<\/p>

08\/01\/2026 10:50 (jane)<\/b>Confirmed for Monday afternoon 12th January - tenant home <\/p>

13\/01\/2026 08:49 (michaelk)<\/b>Attended site to liase with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes have been ordered. The boiler was left running whilst parts are on order. 2hrs labour 105<\/p>

13\/01\/2026 10:17 (jane)<\/b>Attended site to liaise with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes have been ordered. The boiler was left running whilst parts are on order - Email Sent<\/b><\/p>

15\/01\/2026 11:08 (jane)<\/b>(Ticket Closed)<\/p>

15\/01\/2026 11:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2026 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (jane)Requested access for Monday afternoon 12th January 2026<\/p>

08\/01\/2026 (jane)Confirmed for Monday afternoon 12th January - tenant home <\/p>

13\/01\/2026 (michaelk)Attended site to liase with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes have been ordered. The boiler was left running whilst parts are on order. 2hrs labour 105<\/p>

13\/01\/2026 (jane)Attended site to liaise with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes have been ordered. The boiler was left running whilst parts are on order<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66755","activity_ticket_id":"61633","ticket_reference":"HDT62718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water or heating","ticket_address_1":"Flat 1","ticket_address_2":"43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_address_1":"Flat 1","cs_id":"42","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76134","activity_notes":"No hot water or heating","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 10:41 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 05:42 (michaelk)<\/b>Attended site to investigate the underfloor heating to flat 1. Removed all the actuators and pump to test each one. All the controls were operating correctly, so the controls fuse was replaced and left in full working order. 2hrs labour plus parts, total 108 ex vat.<\/p>

09\/01\/2026 08:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (michaelk)Attended site to investigate the underfloor heating to flat 1. Removed all the actuators and pump to test each one. All the controls were operating correctly, so the controls fuse was replaced and left in full working order. 2hrs labour plus parts, total 108 ex vat.<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66756","activity_ticket_id":"61634","ticket_reference":"HDT62719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Remove the following communal area fire extinguishers within the communal means of escape route.","ticket_address_1":"28-30 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"28-30 Lisle Street ","cs_id":"2885","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/26","activity_end":"2026-01-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76135","activity_notes":"RecommendationRemove the following communal area fire extinguishers within the communal means of escape route.ObservationFire extinguishers were not deemed to be required on account of the lack of trained users of firefighting equipment, the presence of a fire detection and alarm system and minimal combustible items located within communal areas.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 10:59 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 07:19 (travis)<\/b>Attended above property and removed all extinguishers, signage and wall fitted brackets.Delivered to office for disposal at recycling centre.<\/p>

12\/01\/2026 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (travis)Attended above property and removed all extinguishers, signage and wall fitted brackets.Delivered to office for disposal at recycling centre.<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66757","activity_ticket_id":"61635","ticket_reference":"HDT62720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17365 - Replacement fan to boiler ","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_id":"214","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/26","activity_end":"2026-01-16 14:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76136","activity_notes":"Replacement fan to boiler ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 14:40 (carly)<\/b>Access requested Friday 16th January 9am<\/p>

14\/01\/2026 12:34 (carly)<\/b>Follow up email sent requesting access.<\/p>

15\/01\/2026 14:02 (jane)<\/b>Chased access for Friday morning <\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January 9am<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

15\/01\/2026 (jane)Chased access for Friday morning <\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66758","activity_ticket_id":"61636","ticket_reference":"HDT62721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak into Flat 3.1 from Flat 4.1 - 52 Shaftesbury - internal gutter","ticket_address_1":"Flat 4.1","ticket_address_2":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"Flat 4.1","cs_id":"2171","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2171","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/26","activity_end":"2026-01-09 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76137","activity_notes":"Leak into Flat 3.1 from Flat 4.1 - 52 Shaftesbury - internal gutterMarcos will assist access. at 11am on Friday 9th January 2026","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 11:30 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 11:31 (jane)<\/b>Marcos will assist access. at 11am on Friday 9th January 2026<\/p>

09\/01\/2026 12:50 (travis)<\/b>Attended above property and confirmed rainwater leak to ceiling in 3.1,Opened up all access points to gullies in 4.1 and found a cast iron rainwater pipe near the problem area.Suspect a fracture to pipe or a possible leak at the joint which is not possible to reach from inspection hatch.This pipe has a rodding eye which is a good point to enter for a camera survey to determine the problem.A drainage company would be required at this point .<\/p>

09\/01\/2026 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (jane)Marcos will assist access. at 11am on Friday 9th January 2026<\/p>

09\/01\/2026 (travis)Attended above property and confirmed rainwater leak to ceiling in 3.1,Opened up all access points to gullies in 4.1 and found a cast iron rainwater pipe near the problem area.Suspect a fracture to pipe or a possible leak at the joint which is not possible to reach from inspection hatch.This pipe has a rodding eye which is a good point to enter for a camera survey to determine the problem.A drainage company would be required at this point .<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66759","activity_ticket_id":"61637","ticket_reference":"HDT62722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To remove and dispose of all fire extinguishers in the common parts of this property including any signage for them ","ticket_address_1":"27 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_address_1":"27 Wardour Street ","cs_id":"1719","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/26","activity_end":"2026-01-08 13:35:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76138","activity_notes":"To remove and dispose of all fire extinguishers in the common parts of this property including any signage for them RecommendationRemove the following communal area fire extinguishers: communal means of escape.ObservationFire extinguishers were not deemed to be required on account of the lack of trained users of firefighting equipment; the presence of a fire detection and alarm system; and minimal combustible items located within communal areas.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 11:35 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 13:18 (travis)<\/b>Attended above property with keys,Removed extinguishers and checked all signage.Disposal of extinguishers to rear of office ready for disposal at recycling centre.<\/p>

08\/01\/2026 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (travis)Attended above property with keys,Removed extinguishers and checked all signage.Disposal of extinguishers to rear of office ready for disposal at recycling centre.<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66760","activity_ticket_id":"61638","ticket_reference":"HDT62723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"No hot water to first floor communal toilets ","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_id":"133","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"08\/01\/26","activity_end":"2026-01-08 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76139","activity_notes":"No hot water to first floor communal toilets ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 11:56 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 05:35 (michaelk)<\/b>Attended site to investigate the hot water to the first floor toilets. Found a water heater located behind a tiled access panel. The heater had tripped out on high temperature, which was reset. The water heater may require replacing due to scale build up. We will need to monitor the situation. 2hrs labour 105<\/p>

09\/01\/2026 08:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (michaelk)Attended site to investigate the hot water to the first floor toilets. Found a water heater located behind a tiled access panel. The heater had tripped out on high temperature, which was reset. The water heater may require replacing due to scale build up. We will need to monitor the situation. 2hrs labour 105<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66761","activity_ticket_id":"61639","ticket_reference":"HDT62724","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"MDR\/JH\/17309 - Replacement emergency light ","ticket_address_1":"17-19 Neal Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"17-19 Neal Street ","cs_id":"1908","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"17\/01\/26","activity_end":"2026-01-17 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76140","activity_notes":"Replacement emergency light ","activity_timesheet":null,"ticket_notes_combined":"","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66762","activity_ticket_id":"61640","ticket_reference":"HDT62725","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/16951 - Lighting works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/26","activity_end":"2026-01-23 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76141","activity_notes":"MDR\/JH\/16951 - Lighting works Items 2 and 3 ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 10:36 (jane)<\/b>Suggested to client 23rd and 26th January to complete the works <\/p>

13\/01\/2026 11:13 (jane)<\/b>Confirmed for 23rd and 26th January to complete the works<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Suggested to client 23rd and 26th January to complete the works <\/p>

13\/01\/2026 (jane)Confirmed for 23rd and 26th January to complete the works<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66763","activity_ticket_id":"61641","ticket_reference":"HDT62726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fire stopping works ","ticket_address_1":"24 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"24 Wardour Street ","cs_id":"1162","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"1162","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/26","activity_end":"2026-01-14 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76142","activity_notes":"Fire stopping works RecommendationArrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire-resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only, mineral fibre insulation to plug gaps around pipes (max. 25mm).ObservationThere were gaps in the building structure caused by penetrating services (cables and pipes) through which smoke or fire could readily pass, namely: Electrical cupboard at the top.","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 14:13 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:39 (jane)<\/b>Common parts access <\/p>

14\/01\/2026 10:24 (travis)<\/b>H&S Works,Filled around all penetrations in electrical cupboard (wires ect),Using fire rated sealant to prevent fire\/ smoke travel.<\/p>

14\/01\/2026 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Common parts access <\/p>

14\/01\/2026 (travis)H&S Works,Filled around all penetrations in electrical cupboard (wires ect),Using fire rated sealant to prevent fire\/ smoke travel.<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66764","activity_ticket_id":"61642","ticket_reference":"HDT62727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front door is very hard to open with the master key. They key will not turn properly. ","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_id":"370","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"08\/01\/26","activity_end":"2026-01-08 16:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76143","activity_notes":"Front door is very hard to open with the master key. They key will not turn properly. ","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 14:40 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 15:36 (travis)<\/b>Attended with keys and found lock to be binding .Managed to open door and removed lock barrel and found lock spindle to have been bent out of position.Brought spindle back into position and lubricated,refitted lock and tested.All in good working condition on exit from address.<\/p>

08\/01\/2026 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (travis)Attended with keys and found lock to be binding .Managed to open door and removed lock barrel and found lock spindle to have been bent out of position.Brought spindle back into position and lubricated,refitted lock and tested.All in good working condition on exit from address.<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66765","activity_ticket_id":"61643","ticket_reference":"HDT62728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_id":"334","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/26","activity_end":"2026-01-21 19:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76144","activity_notes":"List of works Our toilet flush is quite weak now and the toilet flush doesnt refill very fast - do you mind sending someone to have a look?Alongside this, the toilet seat is very loose and needs to be replaced or tightenedLastly, we had someone fix our water cupboard recently, but since then the water pipes rattle - mind sending someone to have a look for this too?","activity_timesheet":"2","ticket_notes_combined":"

08\/01\/2026 14:53 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 14:53 (jane)<\/b>Requested access for Monday morning 12th January <\/p>

09\/01\/2026 16:00 (jane)<\/b>Keys for access on Monday morning 12th January 2026<\/p>

09\/01\/2026 16:00 (jane)<\/b>Ignore that note, still waiting access <\/p>

12\/01\/2026 15:48 (jane)<\/b>Chasing client for another date <\/p>

12\/01\/2026 16:23 (carly)<\/b>Access requested Wednesday 14th January at 9am.<\/p>

13\/01\/2026 12:52 (carly)<\/b>Follow up email sent requesting access.<\/p>

13\/01\/2026 13:50 (jane)<\/b>Confirmed for Wednesday 14th January at 9am - collect keys but knock first <\/p>

14\/01\/2026 17:49 (roy)<\/b>Refixed toilet seatNo noise found on heating systemAdjusted ball valve but needs new<\/p>

15\/01\/2026 11:22 (jane)<\/b>Adjusted ball-valve but new one on order - Email Sent<\/b><\/p>","ticket_full_notes_text":"

08\/01\/2026 (jane)Requested access for Monday morning 12th January <\/p>

09\/01\/2026 (jane)Keys for access on Monday morning 12th January 2026<\/p>

09\/01\/2026 (jane)Ignore that note, still waiting access <\/p>

12\/01\/2026 (jane)Chasing client for another date <\/p>

12\/01\/2026 (carly)Access requested Wednesday 14th January at 9am.<\/p>

13\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

13\/01\/2026 (jane)Confirmed for Wednesday 14th January at 9am - collect keys but knock first <\/p>

14\/01\/2026 (roy)Refixed toilet seatNo noise found on heating systemAdjusted ball valve but needs new<\/p>

15\/01\/2026 (jane)Adjusted ball-valve but new one on order <\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66766","activity_ticket_id":"61644","ticket_reference":"HDT62729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Main door closer & locks. The tenant reported it is not closing properly.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/26","activity_end":"2026-01-09 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76145","activity_notes":"Main door closer & locks. The tenant reported it is not closing properly.","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2026 08:57 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 14:24 (travis)<\/b>Attended and found overhead door closer cover to have been dislodged and door not closing positively,Removed cover and repaired back into shape and refitted using new screws.Adjusted closing speed and lubricated all moving parts to door ,hinges,locks ect.Tested and all working correctly.<\/p>

09\/01\/2026 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (travis)Attended and found overhead door closer cover to have been dislodged and door not closing positively,Removed cover and repaired back into shape and refitted using new screws.Adjusted closing speed and lubricated all moving parts to door ,hinges,locks ect.Tested and all working correctly.<\/p>","ticket_created":"09\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66767","activity_ticket_id":"61645","ticket_reference":"HDT62730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The lock has been broken again at 36 Gerrard Street, could someone attend and make a repair please","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/26","activity_end":"2026-01-09 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76146","activity_notes":"The lock has been broken again at 36 Gerrard Street, could someone attend and make a repair please","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2026 09:04 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 14:28 (travis)<\/b>Attended and found the night latch to be hanging off the door due to door having been attempted to be forced open,Removed latch,repaired , lubricated and refitted.Lubricated all moving parts to door and tested.<\/p>

09\/01\/2026 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (travis)Attended and found the night latch to be hanging off the door due to door having been attempted to be forced open,Removed latch,repaired , lubricated and refitted.Lubricated all moving parts to door and tested.<\/p>","ticket_created":"09\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66768","activity_ticket_id":"61516","ticket_reference":"HDT62601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works for beginning of January 2026 - use keys - tenant is away until 2nd week in January 2026 - Wear shoe covers or remove shoes ","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_id":"344","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_status_code":"Completed","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"15\/01\/26","activity_end":"2026-01-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76147","activity_notes":"Main bathroom window - the inside window pane is out of alignment and not closing properly","activity_timesheet":null,"ticket_notes_combined":"

19\/12\/2025 14:18 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 14:21 (jane)<\/b>The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 13:55 (travis)<\/b>Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 08:32 (alan)<\/b>Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 10:55 (jane)<\/b>Main bathroom window requires window specialist, arranging a date - Email Sent<\/b><\/p>

12\/01\/2026 09:37 (carly)<\/b>Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 08:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:06 (carly)<\/b>Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 11:50 (jane)<\/b>Window has been repaired <\/p>

15\/01\/2026 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (jane)The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 (travis)Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 (alan)Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 (jane)Main bathroom window requires window specialist, arranging a date <\/p>

12\/01\/2026 (carly)Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>

13\/01\/2026 (carly)Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 (jane)Window has been repaired <\/p>","ticket_created":"19\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66769","activity_ticket_id":"61600","ticket_reference":"HDT62685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Leak from sink ","ticket_address_1":"Flat 3.2","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3.2","cs_id":"1281","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/01\/26","activity_end":"2026-01-09 13:32:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76148","activity_notes":" Roy on Site Just to let you know there is a leak in the bathroom I think the sink but seems to come everywhere when anything is used - have been away a lot so only noticed it the last days - its not a big one just seems to be all over the floor every time something is used so if someone could come to sort it out that will be good ","activity_timesheet":"2","ticket_notes_combined":"

06\/01\/2026 09:53 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 09:54 (jane)<\/b>Requested access for this afternoon <\/p>

06\/01\/2026 15:32 (jane)<\/b>Re requested access for Friday morning 9th January 2026<\/p>

07\/01\/2026 10:43 (jane)<\/b>Keys for access on Friday morning 9th January 2026<\/p>

09\/01\/2026 13:03 (travis)<\/b>Reinstatement of wall hung toilet.<\/p>

09\/01\/2026 15:56 (roy)<\/b>Checked sink and found only the tap spraying everywhere.Cleaned filter but noticed water on the floor.Toilet leakingBack to wall pan removed.Replaced flush cone and Gavin gave a hand to refitOnce done resilicone toilet and topAll ok<\/p>

09\/01\/2026 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for this afternoon <\/p>

06\/01\/2026 (jane)Re requested access for Friday morning 9th January 2026<\/p>

07\/01\/2026 (jane)Keys for access on Friday morning 9th January 2026<\/p>

09\/01\/2026 (travis)Reinstatement of wall hung toilet.<\/p>

09\/01\/2026 (roy)Checked sink and found only the tap spraying everywhere.Cleaned filter but noticed water on the floor.Toilet leakingBack to wall pan removed.Replaced flush cone and Gavin gave a hand to refitOnce done resilicone toilet and topAll ok<\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66770","activity_ticket_id":"61646","ticket_reference":"HDT62731","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17368 - To remove unwanted tenants belongings ","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_id":"2211","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"12\/01\/26","activity_end":"2026-01-12 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76149","activity_notes":"To remove unwanted tenants belongings For Monday the 12th January with keys ","activity_timesheet":null,"ticket_notes_combined":"

09\/01\/2026 13:06 (jane)<\/b>For Monday the 12th January with keys <\/p>","ticket_full_notes_text":"

09\/01\/2026 (jane)For Monday the 12th January with keys <\/p>","ticket_created":"09\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66771","activity_ticket_id":"61647","ticket_reference":"HDT62732","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"3rd floor disabled sink (left side) blocked","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/26","activity_end":"2026-01-12 09:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76150","activity_notes":"3rd floor disabled sink (left side) blocked","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2026 13:08 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 07:56 (roy)<\/b>Unblock hand basin, 3rd floorAll ok<\/p>

12\/01\/2026 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (roy)Unblock hand basin, 3rd floorAll ok<\/p>","ticket_created":"09\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66772","activity_ticket_id":"61629","ticket_reference":"HDT62714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing machine not working - It is showing an error F01","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/26","activity_end":"2026-01-12 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76151","activity_notes":"Washing machine not working - It is showing an error F01To give Repair Aid access on Monday 12th January between 10am and 2pm with keys ","activity_timesheet":"2","ticket_notes_combined":"

07\/01\/2026 16:24 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 16:27 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

09\/01\/2026 13:44 (jane)<\/b>To give Repair Aid access on Monday 12th January between 10am and 2pm with keys <\/p>

12\/01\/2026 15:05 (roy)<\/b>With Repair AidReport to follow<\/p>

13\/01\/2026 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

09\/01\/2026 (jane)To give Repair Aid access on Monday 12th January between 10am and 2pm with keys <\/p>

12\/01\/2026 (roy)With Repair AidReport to follow<\/p>","ticket_created":"07\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66773","activity_ticket_id":"61648","ticket_reference":"HDT62733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Please could you book this in for the 14th Jan as Stay Kula have recurring guests in this apartment who always complain about boiler issues.","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_id":"287","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/26","activity_end":"2026-01-14 18:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76152","activity_notes":"Please could you book this in for the 14th Jan as Stay Kula have recurring guests in this apartment who always complain about boiler issues.They would like someone to double check before they arrive on the 15th Jan.","activity_timesheet":"1","ticket_notes_combined":"

09\/01\/2026 14:47 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 14:47 (jane)<\/b>For 14th January 2026<\/p>

09\/01\/2026 16:01 (jane)<\/b>Please use keys for the 14th January <\/p>

16\/01\/2026 07:49 (michaelk)<\/b>Attended site to inspect the heating and hot water systems and to advise of any issues. Tested both systems and confirmed correct operation. I was unable to check the heating manifold ( although I could see circulation wasnt a problem ) as a safe has been installed, preventing access to the controls. This really needs moving, see attached picture. 2hrs labour 105<\/p>","ticket_full_notes_text":"

09\/01\/2026 (jane)For 14th January 2026<\/p>

09\/01\/2026 (jane)Please use keys for the 14th January <\/p>

16\/01\/2026 (michaelk)Attended site to inspect the heating and hot water systems and to advise of any issues. Tested both systems and confirmed correct operation. I was unable to check the heating manifold ( although I could see circulation wasnt a problem ) as a safe has been installed, preventing access to the controls. This really needs moving, see attached picture. 2hrs labour 105<\/p>","ticket_created":"09\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66774","activity_ticket_id":"61649","ticket_reference":"HDT62734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/26","activity_end":"2026-01-15 18:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76153","activity_notes":"List of works 1.2 lights out, please see photos and location. 2.Various lights out that are not providing sufficient light. Can all lights be checked in the building please?","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2026 15:28 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:23 (travis)<\/b>Attended above property and found common area cupboard door leaf lock to have been bent out of alignment preventing a positive locking action.Removed and repaired,oiled and refitted.Tested and locked doors on exit from job.<\/p>

13\/01\/2026 08:32 (alan)<\/b>Look at lights in common parts and order 14 new LED downlights where current fitting have gone dim <\/p>

13\/01\/2026 09:56 (jane)<\/b>Inspected lights in common parts and ordered 14 new LED downlights where current fitting have gone dim - Email Sent<\/b><\/p>","ticket_full_notes_text":"

12\/01\/2026 (travis)Attended above property and found common area cupboard door leaf lock to have been bent out of alignment preventing a positive locking action.Removed and repaired,oiled and refitted.Tested and locked doors on exit from job.<\/p>

13\/01\/2026 (alan)Look at lights in common parts and order 14 new LED downlights where current fitting have gone dim <\/p>

13\/01\/2026 (jane)Inspected lights in common parts and ordered 14 new LED downlights where current fitting have gone dim<\/p>","ticket_created":"09\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66775","activity_ticket_id":"61649","ticket_reference":"HDT62734","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works ","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"12\/01\/26","activity_end":"2026-01-12 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76154","activity_notes":"List of works 3.A fire door for a utility cupboard where the locking mechanism( top hinge) on the left-hand side does not lock properly. ","activity_timesheet":"2","ticket_notes_combined":"

09\/01\/2026 15:28 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:23 (travis)<\/b>Attended above property and found common area cupboard door leaf lock to have been bent out of alignment preventing a positive locking action.Removed and repaired,oiled and refitted.Tested and locked doors on exit from job.<\/p>

13\/01\/2026 08:32 (alan)<\/b>Look at lights in common parts and order 14 new LED downlights where current fitting have gone dim <\/p>

13\/01\/2026 09:56 (jane)<\/b>Inspected lights in common parts and ordered 14 new LED downlights where current fitting have gone dim - Email Sent<\/b><\/p>","ticket_full_notes_text":"

12\/01\/2026 (travis)Attended above property and found common area cupboard door leaf lock to have been bent out of alignment preventing a positive locking action.Removed and repaired,oiled and refitted.Tested and locked doors on exit from job.<\/p>

13\/01\/2026 (alan)Look at lights in common parts and order 14 new LED downlights where current fitting have gone dim <\/p>

13\/01\/2026 (jane)Inspected lights in common parts and ordered 14 new LED downlights where current fitting have gone dim<\/p>","ticket_created":"09\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66776","activity_ticket_id":"61338","ticket_reference":"HDT62423","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17315 - Window repairs ","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_id":"449","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"22\/01\/26","activity_end":"2026-01-22 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76155","activity_notes":"Window repairs ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2025 10:23 (jane)<\/b>Booking in for 7th and 8th January <\/p>

05\/01\/2026 10:20 (jane)<\/b>Tenant has asked for 9th January <\/p>

06\/01\/2026 15:38 (jane)<\/b>Confirmed for 9th January at 9am <\/p>

09\/01\/2026 11:42 (travis)<\/b>Bedroom window works.<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Booking in for 7th and 8th January <\/p>

05\/01\/2026 (jane)Tenant has asked for 9th January <\/p>

06\/01\/2026 (jane)Confirmed for 9th January at 9am <\/p>

09\/01\/2026 (travis)Bedroom window works.<\/p>","ticket_created":"02\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66777","activity_ticket_id":"61650","ticket_reference":"HDT62735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"List of works.","ticket_address_1":"Flat A","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat A","cs_id":"931","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"931","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/26","activity_end":"2026-01-13 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76156","activity_notes":"List of works.- Fridge not closing properly- Leak from under the shower unit- Cooker extract not working- Rtted window ledge- Quote to Redecorate the whole Flat \/leak stained ceiling \/wall","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 09:27 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 09:32 (carly)<\/b>Access requested Tuesday 13th January at 9am.<\/p>

12\/01\/2026 10:42 (carly)<\/b>Access confirmed for Tuesday 13th January. Tenant will be home.<\/p>

13\/01\/2026 12:29 (roy)<\/b>Fridge closing okShower ok Power fault to extractor fan, ok Quote for redecs.Window not rotten but needs painting<\/p>

13\/01\/2026 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Tuesday 13th January at 9am.<\/p>

12\/01\/2026 (carly)Access confirmed for Tuesday 13th January. Tenant will be home.<\/p>

13\/01\/2026 (roy)Fridge closing okShower ok Power fault to extractor fan, ok Quote for redecs.Window not rotten but needs painting<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66778","activity_ticket_id":"61651","ticket_reference":"HDT62736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Tap not functioning properly.","ticket_address_1":"3rd Floor","ticket_address_2":"4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_address_1":"3rd Floor","cs_id":"1484","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/26","activity_end":"2026-01-12 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76157","activity_notes":"Tap not functioning properly.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 09:47 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 09:48 (carly)<\/b>Please access with keys.<\/p>

12\/01\/2026 15:07 (roy)<\/b>Ease and adjusted thermostat valveLeft working OK but new valve may be required<\/p>

12\/01\/2026 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Please access with keys.<\/p>

12\/01\/2026 (roy)Ease and adjusted thermostat valveLeft working OK but new valve may be required<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66779","activity_ticket_id":"61652","ticket_reference":"HDT62737","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lamps.","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_id":"2551","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/26","activity_end":"2026-01-24 18:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76158","activity_notes":"Lamps.To replace LED lamps. It's a high ceiling therefore please bring along a ladder- Two of the ceiling lightbulbs","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 09:53 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 09:54 (carly)<\/b>Access requested between 10-11am Tuesday 13th January.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested between 10-11am Tuesday 13th January.<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66780","activity_ticket_id":"61653","ticket_reference":"HDT62738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_id":"567","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/26","activity_end":"2026-01-15 12:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76159","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"1","ticket_notes_combined":"

12\/01\/2026 10:17 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:18 (carly)<\/b>Access requested Thursday 15th January at 9am.<\/p>

14\/01\/2026 12:22 (carly)<\/b>Follow up email sent requesting access.Client still awaiting response from tenant.<\/p>

15\/01\/2026 10:39 (jane)<\/b>Tenant home for access <\/p>

16\/01\/2026 08:05 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 9am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.Client still awaiting response from tenant.<\/p>

15\/01\/2026 (jane)Tenant home for access <\/p>

16\/01\/2026 (michaelk)Completed compliance testing 145<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66781","activity_ticket_id":"61654","ticket_reference":"HDT62739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out full gas compliance testing.","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/26","activity_end":"2026-01-15 10:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76160","activity_notes":"To carry out full gas compliance testing.","activity_timesheet":"1","ticket_notes_combined":"

12\/01\/2026 10:19 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:20 (carly)<\/b>Access requested Thursday 15th January at 11am.<\/p>

14\/01\/2026 12:16 (carly)<\/b>Follow up email sent requesting access.<\/p>

14\/01\/2026 12:17 (carly)<\/b>Confirmed, awaiting access details.<\/p>

15\/01\/2026 10:38 (jane)<\/b>Keys for access for today <\/p>

16\/01\/2026 08:05 (michaelk)<\/b>Completed compliance testing 145<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 11am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>

15\/01\/2026 (jane)Keys for access for today <\/p>

16\/01\/2026 (michaelk)Completed compliance testing 145<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66782","activity_ticket_id":"61655","ticket_reference":"HDT62740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Bathroom works.","ticket_address_1":"Flat 2","ticket_address_2":"24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"Flat 2","cs_id":"1880","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/26","activity_end":"2026-01-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76161","activity_notes":" Bathroom works.-new threshold similar to floor tiles colour or silver.-reseal shower tray where required.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 10:47 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:48 (carly)<\/b>Flat is vacant from 11am, please use keys any time between 11-3pm.<\/p>

13\/01\/2026 13:23 (travis)<\/b>Replaced mastic seals around shower tray,Replacement of threshold bar to bathroom floor (silver).<\/p>

13\/01\/2026 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Flat is vacant from 11am, please use keys any time between 11-3pm.<\/p>

13\/01\/2026 (travis)Replaced mastic seals around shower tray,Replacement of threshold bar to bathroom floor (silver).<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66783","activity_ticket_id":"61656","ticket_reference":"HDT62741","ticket_client":"2116","client_name":"Bancone ","ticket_title":"Urgent: GOLDEN SQUARE Water Leak ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_id":"2826","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"12\/01\/26","activity_end":"2026-01-12 18:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76162","activity_notes":"Urgent: GOLDEN SQUARE Water Leak Possible internal water leak between the cold room and the ice machine.We are experiencing water getting underneath the floor and spreading into some of our areas, and the situation is quite severe.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 10:59 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 14:18 (roy)<\/b>Leak behind wall.2 inch pipe and looks like pipe is split.Plastic cover mounted onto timber.Need to calculate pipe split then cut access panel then cut and repair pipe.Would need to do job at 6am and may take up to 4 hrsIdeally would like Michael to be in attendance Quote is required <\/p>

12\/01\/2026 14:18 (roy)<\/b>Leak behind wall.2 inch pipe and looks like pipe is split.Plastic cover mounted onto timber.Need to calculate pipe split then cut access panel then cut and repair pipe.Would need to do job at 6am and may take up to 4 hrsIdeally would like Michael to be in attendance Quote is required <\/p>

13\/01\/2026 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (roy)Leak behind wall.2 inch pipe and looks like pipe is split.Plastic cover mounted onto timber.Need to calculate pipe split then cut access panel then cut and repair pipe.Would need to do job at 6am and may take up to 4 hrsIdeally would like Michael to be in attendance Quote is required <\/p>

12\/01\/2026 (roy)Leak behind wall.2 inch pipe and looks like pipe is split.Plastic cover mounted onto timber.Need to calculate pipe split then cut access panel then cut and repair pipe.Would need to do job at 6am and may take up to 4 hrsIdeally would like Michael to be in attendance Quote is required <\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66784","activity_ticket_id":"61415","ticket_reference":"HDT62500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"HDT61805 Follow-Up -Further investigations into Busaba Restaurant to locate water stopcock to flats ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44b Floral Street ","cs_id":"1233","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"29\/01\/26","activity_end":"2026-01-29 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76163","activity_notes":"HDT61805 Follow-Up - Further investigations into Busaba Restaurant to locate water stopcock to flatsA residential tenant needs to carry out repair works within a bathroom, so we need to establish how to isolate the water supply","activity_timesheet":null,"ticket_notes_combined":"

11\/12\/2025 13:19 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 13:22 (jane)<\/b>Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 10:03 (jane)<\/b>Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 09:37 (roy)<\/b>With Michael <\/p>

18\/12\/2025 05:20 (michaelk)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 16:57 (jane)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify - Email Sent<\/b><\/p>

12\/01\/2026 11:09 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 11:26 (carly)<\/b>Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 12:06 (carly)<\/b>29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 (jane)Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 (roy)With Michael <\/p>

18\/12\/2025 (michaelk)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 (jane)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify <\/p>

12\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 (carly)Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 (carly)29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_created":"11\/12\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66785","activity_ticket_id":"61657","ticket_reference":"HDT62742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front Door Issue","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_id":"352","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"13\/01\/26","activity_end":"2026-01-13 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76164","activity_notes":"Front Door IssueTo arrange for the door closer to be adjusted not to slam but gently clicks to closed.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 11:43 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 12:10 (carly)<\/b>Confirmed for Thursday 15th January.<\/p>

12\/01\/2026 16:14 (carly)<\/b>Ignore comments.<\/p>

13\/01\/2026 09:58 (travis)<\/b>Attended above property with keys and found main entrance door to be slamming when shutting,Adjusted door speed and latching speed to overhead door closer to allow door to close positively without slamming,Oiled ,hinges,latch ,overhead closer arm and lock barrel,Tested.<\/p>

13\/01\/2026 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Confirmed for Thursday 15th January.<\/p>

12\/01\/2026 (carly)Ignore comments.<\/p>

13\/01\/2026 (travis)Attended above property with keys and found main entrance door to be slamming when shutting,Adjusted door speed and latching speed to overhead door closer to allow door to close positively without slamming,Oiled ,hinges,latch ,overhead closer arm and lock barrel,Tested.<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66786","activity_ticket_id":"61658","ticket_reference":"HDT62743","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Mouldy windows","ticket_address_1":"32a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QR","cs_address_1":"32a Wardour Street ","cs_id":"3135","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QR","ticket_client_site":"3135","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"20\/01\/26","activity_end":"2026-01-20 07:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76165","activity_notes":"Mouldy windows.Growing mould on the window frames.","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 11:46 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:47 (carly)<\/b>Access requested Thursday 15th January at 11am.<\/p>

14\/01\/2026 15:58 (jane)<\/b>Clients wants the mouldy windows completed outside of normal working hours which are 9-5<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 11am.<\/p>

14\/01\/2026 (jane)Clients wants the mouldy windows completed outside of normal working hours which are 9-5<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66787","activity_ticket_id":"61659","ticket_reference":"HDT62744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Guardrail inspection.","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_id":"81","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"14\/01\/26","activity_end":"2026-01-14 17:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76166","activity_notes":"Guardrail inspection.There is no confirmation that the guard rail to the first floor roof has been inspected. Tenants AC units are located here. Arrange for the guard rail to be included on a PPM annual inspection and maintenance, and ensure this is carried out by a competent fall protection contractor. (This was raised by Time Consultancy as a P4 action on 25.4.23 with action required in 13 Months so is now overdue). NB regarding the upper roof, the ESM has advised that routine access is not required. ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 11:50 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:51 (carly)<\/b>Access requested Thursday 15th January at 1pm.<\/p>

12\/01\/2026 12:08 (carly)<\/b>Confirmed for Thursday 15th January.<\/p>

14\/01\/2026 14:59 (travis)<\/b>Attended above property with keys,Gained access to rear first floor roof and handrail via window on stairwell.Found approximately eight meters of galvanized steel safety handrail around perimeter of roof,Good fixings to all five leg braces into top of brickwork walls and good fixings into building wall.No signs of any rust or deterioration.Standing at approximately 90 cm from roof height and having all joiners and fixings in place I would pass this safety handrail.<\/p>

14\/01\/2026 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 1pm.<\/p>

12\/01\/2026 (carly)Confirmed for Thursday 15th January.<\/p>

14\/01\/2026 (travis)Attended above property with keys,Gained access to rear first floor roof and handrail via window on stairwell.Found approximately eight meters of galvanized steel safety handrail around perimeter of roof,Good fixings to all five leg braces into top of brickwork walls and good fixings into building wall.No signs of any rust or deterioration.Standing at approximately 90 cm from roof height and having all joiners and fixings in place I would pass this safety handrail.<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66788","activity_ticket_id":"61660","ticket_reference":"HDT62745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Appliance check","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_id":"920","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"28\/01\/26","activity_end":"2026-01-28 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76167","activity_notes":"Appliance checkJust need to compile a report for the energy supplier, ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 11:54 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:56 (carly)<\/b>Confirmed for Wednesday 28th January - please use keys if tenant is not home.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Confirmed for Wednesday 28th January - please use keys if tenant is not home.<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66789","activity_ticket_id":"61661","ticket_reference":"HDT62746","ticket_client":"2122","client_name":"Gresham College","ticket_title":"To carry out PAT test.","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"07\/02\/26","activity_end":"2026-02-07 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76168","activity_notes":"To carry out PAT test.","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 12:14 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 12:16 (carly)<\/b>Awaiting confirmation from Alan for date, as this will be need to be done out of hours.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Awaiting confirmation from Alan for date, as this will be need to be done out of hours.<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66790","activity_ticket_id":"61662","ticket_reference":"HDT62747","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To investigate loss of power to front of second floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"12\/01\/26","activity_end":"2026-01-12 16:50:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76169","activity_notes":"To investigate loss of power to front of second floor ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 14:50 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 08:22 (alan)<\/b>Called out to investigate no power to sockets on 2nd front Tested thought and found fault leaked to be causing MCB in distribution board to trip Replace faulty lead test and leave working <\/p>

13\/01\/2026 08:22 (alan)<\/b>Called out to investigate no power to sockets on 2nd front Tested thought and found fault leaked to be causing MCB in distribution board to trip Replace faulty lead test and leave working <\/p>

13\/01\/2026 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (alan)Called out to investigate no power to sockets on 2nd front Tested thought and found fault leaked to be causing MCB in distribution board to trip Replace faulty lead test and leave working <\/p>

13\/01\/2026 (alan)Called out to investigate no power to sockets on 2nd front Tested thought and found fault leaked to be causing MCB in distribution board to trip Replace faulty lead test and leave working <\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66791","activity_ticket_id":"61663","ticket_reference":"HDT62748","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Replace broken socket to boardroom 3, first floor ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"13\/01\/26","activity_end":"2026-01-13 16:52:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76170","activity_notes":"Replace broken socket to boardroom 3, first floor ","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 14:52 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 08:34 (alan)<\/b>Replace damage socket by board room 3 <\/p>

13\/01\/2026 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (alan)Replace damage socket by board room 3 <\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66792","activity_ticket_id":"61664","ticket_reference":"HDT62749","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"To carry out sweep of lamps throughout ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/26","activity_end":"2026-01-15 13:23:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76171","activity_notes":"To carry out sweep of lamps throughout ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 14:53 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66793","activity_ticket_id":"61665","ticket_reference":"HDT62750","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Handyman Services for Wednesday 14th and Thursday 15th January 2026","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Completed","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"14\/01\/26","activity_end":"2026-01-15 16:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76172","activity_notes":"Handyman Services for Wednesday 14th and Thursday 15th January 2026","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:17 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66794","activity_ticket_id":"61666","ticket_reference":"HDT62751","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"8 Frederick's Place and 35 Old Jewry - To clear waste at the basement storage","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"19\/01\/26","activity_end":"2026-01-19 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76173","activity_notes":"8 Frederick's Place and 35 Old Jewry -To clear waste at the basement storage","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:19 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 15:22 (jane)<\/b>Requested access for Monday 19th January <\/p>

12\/01\/2026 15:59 (jane)<\/b>Confirmed for Monday 19th January at 8am <\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Requested access for Monday 19th January <\/p>

12\/01\/2026 (jane)Confirmed for Monday 19th January at 8am <\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66795","activity_ticket_id":"61666","ticket_reference":"HDT62751","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"8 Frederick's Place and 35 Old Jewry - To clear waste at the basement storage","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_id":"2907","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_status_code":"Open","activity_resource_id":"57","resource_name":"Gavin Jones","activity_start":"19\/01\/26","activity_end":"2026-01-19 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76174","activity_notes":"8 Frederick's Place and 35 Old Jewry -To clear waste at the basement storage","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:19 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 15:22 (jane)<\/b>Requested access for Monday 19th January <\/p>

12\/01\/2026 15:59 (jane)<\/b>Confirmed for Monday 19th January at 8am <\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Requested access for Monday 19th January <\/p>

12\/01\/2026 (jane)Confirmed for Monday 19th January at 8am <\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66796","activity_ticket_id":"61667","ticket_reference":"HDT62752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter - Tenancy Checks","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"05\/02\/26","activity_end":"2026-02-05 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76175","activity_notes":"Inter - Tenancy Checks","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:49 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66797","activity_ticket_id":"61668","ticket_reference":"HDT62753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"09\/02\/26","activity_end":"2026-02-09 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76176","activity_notes":"ITC's","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:51 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 16:10 (carly)<\/b>Access from midday.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access from midday.<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66798","activity_ticket_id":"61668","ticket_reference":"HDT62753","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"1415","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"09\/02\/26","activity_end":"2026-02-09 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76177","activity_notes":"ITC's","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:51 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 16:10 (carly)<\/b>Access from midday.<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access from midday.<\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66799","activity_ticket_id":"61667","ticket_reference":"HDT62752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Inter - Tenancy Checks","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"05\/02\/26","activity_end":"2026-02-05 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76178","activity_notes":"Inter - Tenancy Checks","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:49 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66800","activity_ticket_id":"61669","ticket_reference":"HDT62754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 1","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"02\/03\/26","activity_end":"2026-03-02 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76179","activity_notes":"ITC'sTo include electric heating services.","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:58 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66801","activity_ticket_id":"61669","ticket_reference":"HDT62754","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 1","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_id":"2455","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"02\/03\/26","activity_end":"2026-03-02 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76180","activity_notes":"ITC'sTo include electric heating services.","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 15:58 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66802","activity_ticket_id":"61670","ticket_reference":"HDT62755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 2","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"03\/03\/26","activity_end":"2026-03-03 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76181","activity_notes":"ITC's(F&T is present for bathroom tiling works)","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 16:02 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66803","activity_ticket_id":"61670","ticket_reference":"HDT62755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"ITC's","ticket_address_1":"Flat 2","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_id":"1414","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"03\/03\/26","activity_end":"2026-03-03 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76182","activity_notes":"ITC's(F&T is present for bathroom tiling works)","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 16:02 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66804","activity_ticket_id":"60924","ticket_reference":"HDT62009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17232 - Shower enclosure ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"14\/01\/26","activity_end":"2026-01-14 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76183","activity_notes":"Shower enclosure -For Weds morning 14th Jan","activity_timesheet":"1","ticket_notes_combined":"

23\/12\/2025 10:20 (jane)<\/b>Requesting access for 16\/01\/2026<\/p>

23\/12\/2025 11:38 (jane)<\/b>Ignore last note, requesting access for 12\/01\/2026<\/p>

23\/12\/2025 13:00 (jane)<\/b>Confirmed for Monday 12th January 2026, client will inform the tenant. <\/p>

12\/01\/2026 09:40 (jane)<\/b>Tenant would not give access this morning, requested access to attend on Tuesday morning 13th January instead <\/p>

12\/01\/2026 13:30 (jane)<\/b>Confirmed from 9:45am on Tuesday 13th January, tenant to provide access - to explain to them the works will take one week to complete <\/p>

13\/01\/2026 13:54 (travis)<\/b>Rubbish clearance to rear of office.<\/p>

14\/01\/2026 08:33 (gavin)<\/b>Strip out shower cubicleRemoved tilesHad to also remove plasterboard and ply also as all wall was water damaged behindRemoved rubbish and cleared area<\/p>

14\/01\/2026 08:35 (gavin)<\/b><\/p>

14\/01\/2026 08:36 (gavin)<\/b>Removed shower cubicleRemoved tiles, plasterboard and ply from shower area also as water damagedCleared rubbishCleaned area<\/p>

16\/01\/2026 07:46 (michaelk)<\/b>Attended site to install a shower bracket. Removed all compression joints and installed new pipework with the correct pipe centres. 3hrs labour plus parts, total 188.77 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66805","activity_ticket_id":"61671","ticket_reference":"HDT62756","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17369 - Locks replacement to main door ","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_id":"373","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_status_code":"Open","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/01\/26","activity_end":"2026-01-21 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76184","activity_notes":"Locks replacement to main door ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 16:28 (jane)<\/b>Locks and keys on order <\/p>

12\/01\/2026 16:34 (jane)<\/b>Cost is 1,028.00 Plus - 30No additional keys required <\/p>

13\/01\/2026 14:30 (jane)<\/b>Now it is 32No additional keys required, 30No have been delivered to the client before the locks are changed and further 2No keys are on order <\/p>

13\/01\/2026 15:20 (jane)<\/b>Fitting the new locks on Wednesday 21st January <\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Locks and keys on order <\/p>

12\/01\/2026 (jane)Cost is 1,028.00 Plus - 30No additional keys required <\/p>

13\/01\/2026 (jane)Now it is 32No additional keys required, 30No have been delivered to the client before the locks are changed and further 2No keys are on order <\/p>

13\/01\/2026 (jane)Fitting the new locks on Wednesday 21st January <\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66806","activity_ticket_id":"61672","ticket_reference":"HDT62757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water Sampling for Legionella ","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"14\/01\/26","activity_end":"2026-01-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76185","activity_notes":"Water Sampling for Legionella ","activity_timesheet":null,"ticket_notes_combined":"

12\/01\/2026 16:41 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 16:43 (jane)<\/b>Water Sampling for Legionella To give access on Wednesday 14th January for water treatment company The address is 15-16 Gerrard Street, access to the tanks is via 4 Macclesfield street roof, the entrance is to 4 Macclesfield is Via Dansey Place. I believe there are 2 Tanks up there that feed into the property which need testing.<\/p>

14\/01\/2026 10:52 (roy)<\/b>Give access to water treatment guy<\/p>

15\/01\/2026 14:04 (jane)<\/b>Water sampling completed waiting on report <\/p>

15\/01\/2026 14:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Water Sampling for Legionella To give access on Wednesday 14th January for water treatment company The address is 15-16 Gerrard Street, access to the tanks is via 4 Macclesfield street roof, the entrance is to 4 Macclesfield is Via Dansey Place. I believe there are 2 Tanks up there that feed into the property which need testing.<\/p>

14\/01\/2026 (roy)Give access to water treatment guy<\/p>

15\/01\/2026 (jane)Water sampling completed waiting on report <\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66807","activity_ticket_id":"61672","ticket_reference":"HDT62757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Water Sampling for Legionella ","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_id":"1575","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/26","activity_end":"2026-01-14 11:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76186","activity_notes":"Water Sampling for Legionella To give access on Wednesday 14th January for water treatment company The address is 15-16 Gerrard Street, access to the tanks is via 4 Macclesfield street roof, the entrance is to 4 Macclesfield is Via Dansey Place. I believe there are 2 Tanks up there that feed into the property which need testing.","activity_timesheet":"2","ticket_notes_combined":"

12\/01\/2026 16:41 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 16:43 (jane)<\/b>Water Sampling for Legionella To give access on Wednesday 14th January for water treatment company The address is 15-16 Gerrard Street, access to the tanks is via 4 Macclesfield street roof, the entrance is to 4 Macclesfield is Via Dansey Place. I believe there are 2 Tanks up there that feed into the property which need testing.<\/p>

14\/01\/2026 10:52 (roy)<\/b>Give access to water treatment guy<\/p>

15\/01\/2026 14:04 (jane)<\/b>Water sampling completed waiting on report <\/p>

15\/01\/2026 14:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Water Sampling for Legionella To give access on Wednesday 14th January for water treatment company The address is 15-16 Gerrard Street, access to the tanks is via 4 Macclesfield street roof, the entrance is to 4 Macclesfield is Via Dansey Place. I believe there are 2 Tanks up there that feed into the property which need testing.<\/p>

14\/01\/2026 (roy)Give access to water treatment guy<\/p>

15\/01\/2026 (jane)Water sampling completed waiting on report <\/p>","ticket_created":"12\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66808","activity_ticket_id":"61673","ticket_reference":"HDT62758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge freezer - Appliance engineer needed as control panel faulty","ticket_address_1":"Flat A","ticket_address_2":"9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat A","cs_id":"3225","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/01\/26","activity_end":"2026-01-20 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76187","activity_notes":"Fridge freezer - Appliance engineer needed as control panel faulty","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 09:25 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 09:27 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

13\/01\/2026 13:11 (jane)<\/b>Requested access for Thursday, 15th of Jan in the afternoon 12-6 pm <\/p>

14\/01\/2026 15:00 (jane)<\/b>Client has asked for Tuesday We have requested access for Tuesday 20th January from 12noon to 6pm <\/p>

15\/01\/2026 08:58 (jane)<\/b>Confirmed for Tuesday 20th January from 12noon to 6pm, tenant will be home for access <\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

13\/01\/2026 (jane)Requested access for Thursday, 15th of Jan in the afternoon 12-6 pm <\/p>

14\/01\/2026 (jane)Client has asked for Tuesday We have requested access for Tuesday 20th January from 12noon to 6pm <\/p>

15\/01\/2026 (jane)Confirmed for Tuesday 20th January from 12noon to 6pm, tenant will be home for access <\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66809","activity_ticket_id":"61674","ticket_reference":"HDT62759","ticket_client":"1539","client_name":"Mr A McKenna","ticket_title":"Water leaking from Kitchen Extractor Fan","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_id":"113","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/26","activity_end":"2026-01-13 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76188","activity_notes":"Water leaking from Kitchen Extractor Fan","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 09:48 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 09:49 (carly)<\/b>Access requested for Tuesday 13th January 11am.<\/p>

13\/01\/2026 09:54 (carly)<\/b>Confirmed, awaiting access details.<\/p>

13\/01\/2026 10:10 (carly)<\/b>Tenant home for access.<\/p>

13\/01\/2026 17:15 (roy)<\/b>Leak under boilerTightened all compressionsAll seems okAwaiting part for boiler<\/p>

14\/01\/2026 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested for Tuesday 13th January 11am.<\/p>

13\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>

13\/01\/2026 (carly)Tenant home for access.<\/p>

13\/01\/2026 (roy)Leak under boilerTightened all compressionsAll seems okAwaiting part for boiler<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66810","activity_ticket_id":"61675","ticket_reference":"HDT62760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Not Hot Water.","ticket_address_1":"Flat 2","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 2","cs_id":"453","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_status_code":"Completed","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"13\/01\/26","activity_end":"2026-01-13 17:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76189","activity_notes":"Not Hot Water.","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 10:41 (carly)<\/b>Code: 4936 & use keys<\/p>

14\/01\/2026 05:59 (michaelk)<\/b>Attended site to investigate hot water issue. The boiler had locked out on low water pressure. Inspected all joints and found a drain valve in the boiler cupboard leaking. Tightened the drain valve, re-pressurised the expansion vessel and boiler and carried out an air purge. Left the boiler running fully operational. 3hrs labour 155.Note; all the locks on site have been changed to all flats and boiler rooms, security office holds no keys for site.<\/p>

14\/01\/2026 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Code: 4936 & use keys<\/p>

14\/01\/2026 (michaelk)Attended site to investigate hot water issue. The boiler had locked out on low water pressure. Inspected all joints and found a drain valve in the boiler cupboard leaking. Tightened the drain valve, re-pressurised the expansion vessel and boiler and carried out an air purge. Left the boiler running fully operational. 3hrs labour 155.Note; all the locks on site have been changed to all flats and boiler rooms, security office holds no keys for site.<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66811","activity_ticket_id":"61676","ticket_reference":"HDT62761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17376 - To supply and install a new spy hole and door chain lock inside of the door ","ticket_address_1":"3rd Floor","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"3rd Floor","cs_id":"780","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/26","activity_end":"2026-01-15 14:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76190","activity_notes":"To supply and install a new spy hole and door chain lock inside of the door ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 11:36 (carly)<\/b>Access requested Thursday 15th January between 1-2pm.<\/p>

13\/01\/2026 13:52 (travis)<\/b>Collection of materials.<\/p>

14\/01\/2026 15:32 (jane)<\/b>Confirmed for Thursday 15th January - collect keys but knock first <\/p>

15\/01\/2026 14:32 (travis)<\/b>Attended above property with keys,Drilled and fitted a security, door viewing lens and fitted a door chain to apartment door.<\/p>

15\/01\/2026 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested Thursday 15th January between 1-2pm.<\/p>

13\/01\/2026 (travis)Collection of materials.<\/p>

14\/01\/2026 (jane)Confirmed for Thursday 15th January - collect keys but knock first <\/p>

15\/01\/2026 (travis)Attended above property with keys,Drilled and fitted a security, door viewing lens and fitted a door chain to apartment door.<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66812","activity_ticket_id":"61677","ticket_reference":"HDT62762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Lights on Terrace","ticket_address_1":"Flat 3","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_id":"2892","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"24\/01\/26","activity_end":"2026-01-24 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76191","activity_notes":"Lights on TerraceTo look at the terrace floor lights and one of the spotlights. They have stopped working all of a sudden and might be an electrical issue.","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 11:06 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 11:14 (carly)<\/b>Access requested Wednesday 14th January 9am.<\/p>

14\/01\/2026 09:26 (carly)<\/b>Follow up email sent requesting access.<\/p>

14\/01\/2026 09:38 (carly)<\/b>Please use keys for access as per Christina, she will inform security.<\/p>

14\/01\/2026 10:47 (jane)<\/b>5No lights on order - 3\/5 day lead-time - Email Sent<\/b><\/p>

14\/01\/2026 13:05 (alan)<\/b>Look at 3 lights in decking on balcony not working and 1 wall light Replace lamp in wall light and order 3 replacement LED fitting for decking <\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested Wednesday 14th January 9am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Please use keys for access as per Christina, she will inform security.<\/p>

14\/01\/2026 (jane)5No lights on order - 3\/5 day lead-time <\/p>

14\/01\/2026 (alan)Look at 3 lights in decking on balcony not working and 1 wall light Replace lamp in wall light and order 3 replacement LED fitting for decking <\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66813","activity_ticket_id":"61640","ticket_reference":"HDT62725","ticket_client":"2122","client_name":"Gresham College","ticket_title":"MDR\/JH\/16951 - Lighting works ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_id":"2909","cs_address_2":"Holborn","cs_town":"London ","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"26\/01\/26","activity_end":"2026-01-26 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76192","activity_notes":"MDR\/JH\/16951 - Lighting works ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 10:36 (jane)<\/b>Suggested to client 23rd and 26th January to complete the works <\/p>

13\/01\/2026 11:13 (jane)<\/b>Confirmed for 23rd and 26th January to complete the works<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Suggested to client 23rd and 26th January to complete the works <\/p>

13\/01\/2026 (jane)Confirmed for 23rd and 26th January to complete the works<\/p>","ticket_created":"08\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66814","activity_ticket_id":"61678","ticket_reference":"HDT62763","ticket_client":"2182","client_name":"Prosek","ticket_title":"Replace ceiling lights.","ticket_address_1":"14 Upper St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_address_1":"14 Upper St Martins Lane ","cs_id":"559","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/26","activity_end":"2026-01-14 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76193","activity_notes":"Replace ceiling lights.","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 11:19 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 11:21 (carly)<\/b>Confirmed for Wednesday 14th January.<\/p>

14\/01\/2026 13:51 (alan)<\/b>Repair loose connection to light fitting in office <\/p>

14\/01\/2026 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Confirmed for Wednesday 14th January.<\/p>

14\/01\/2026 (alan)Repair loose connection to light fitting in office <\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66815","activity_ticket_id":"61679","ticket_reference":"HDT62764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":" Crack in the Ceiling","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3","cs_id":"1497","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/01\/26","activity_end":"2026-01-19 14:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76194","activity_notes":" Crack in the Ceiling, in the lounge.","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 11:38 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 13:00 (carly)<\/b>Access requested Monday 19th January 9am.<\/p>

13\/01\/2026 13:48 (jane)<\/b>Confirmed for after 11am on Monday 19th January - client to confirm key access <\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested Monday 19th January 9am.<\/p>

13\/01\/2026 (jane)Confirmed for after 11am on Monday 19th January - client to confirm key access <\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66816","activity_ticket_id":"61680","ticket_reference":"HDT62765","ticket_client":"2186","client_name":"Apex Parking ","ticket_title":"Live wire sparking above vehicle and 3No lights out - Report to operations manager ","ticket_address_1":"Semley Place, ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1W 9QL","cs_address_1":"Semley Place, ","cs_id":"3190","cs_address_2":"","cs_town":"London","cs_postcode":"SW1W 9QL","ticket_client_site":"3190","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"23\/01\/26","activity_end":"2026-01-23 18:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76195","activity_notes":"Live wire sparking above vehicle and 3No lights out - Report to operations manager ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 11:59 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:35 (alan)<\/b>Following call out due to cable sparking it was found There was a 1.5mm flex cable wired directly from the main switch in the distribution board Which was supplying sockets in car jet wash area and multiple extension leads supply and trickle charges for carsVarious sockets on circuit fans to be broke or damagedThe sparking was caused due to a twisted joint connection wrapped in installation site had overloaded due to no overload protection on cable at distribution boardThe circuit has been removed from the distribution board and cut back so it cannot be wide back inThe circus is unsafe and would need to be rewired in SWA cables before being re-energisedWaiting information, whats needed to supply quoteChecked lights for a car park and made a list of faulty fittings quote to follow for replacement light fitting To return with new spur for heater in office <\/p>","ticket_full_notes_text":"

13\/01\/2026 (alan)Following call out due to cable sparking it was found There was a 1.5mm flex cable wired directly from the main switch in the distribution board Which was supplying sockets in car jet wash area and multiple extension leads supply and trickle charges for carsVarious sockets on circuit fans to be broke or damagedThe sparking was caused due to a twisted joint connection wrapped in installation site had overloaded due to no overload protection on cable at distribution boardThe circuit has been removed from the distribution board and cut back so it cannot be wide back inThe circus is unsafe and would need to be rewired in SWA cables before being re-energisedWaiting information, whats needed to supply quoteChecked lights for a car park and made a list of faulty fittings quote to follow for replacement light fitting To return with new spur for heater in office <\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66817","activity_ticket_id":"61681","ticket_reference":"HDT62766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Exeter Mansion - investigate leak - electrical Flat 1 & 3","ticket_address_1":"Flat 1 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 1 Exeter Mansions","cs_id":"1105","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"17\/01\/26","activity_end":"2026-01-17 11:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76196","activity_notes":"Exeter Mansion - investigate leak - electrical Flat 1 & 3Check and make safe Flat 1 & Flat 3 bathroom lights . Water leak through the light fittings.","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 12:43 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 12:43 (carly)<\/b>Please collect Flat 3 keys for access and Flat 1 tenant will provide access.<\/p>

13\/01\/2026 14:51 (roy)<\/b>Major problems Flat 5 shower was unblocked by drainage company which caused leak into flats 3 and 1Power offCleaned up water onfloor and when it stopped Lillian and myself went to flat 5 to check.Ran 2 showers and water began pouring into both flatsShut down water and cleaned up floor againPower has to stay offLillian calling back drainage guys but my guess is something is damaged under the floor and we may have to lift up floor.Awaiting further instructions <\/p>

14\/01\/2026 18:29 (roy)<\/b>Flat 1 power ok but 3 and 5 is now down to Metcor<\/p>

15\/01\/2026 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Please collect Flat 3 keys for access and Flat 1 tenant will provide access.<\/p>

13\/01\/2026 (roy)Major problems Flat 5 shower was unblocked by drainage company which caused leak into flats 3 and 1Power offCleaned up water onfloor and when it stopped Lillian and myself went to flat 5 to check.Ran 2 showers and water began pouring into both flatsShut down water and cleaned up floor againPower has to stay offLillian calling back drainage guys but my guess is something is damaged under the floor and we may have to lift up floor.Awaiting further instructions <\/p>

14\/01\/2026 (roy)Flat 1 power ok but 3 and 5 is now down to Metcor<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66818","activity_ticket_id":"61682","ticket_reference":"HDT62767","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"To remove rubbish from corridor by Pineapple","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_id":"2829","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/26","activity_end":"2026-01-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76197","activity_notes":"To remove rubbish from corridor by Pineapple","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 13:36 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 11:36 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

15\/01\/2026 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/01\/2026 (travis)Rubbish clearance\/disposal.<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66819","activity_ticket_id":"61683","ticket_reference":"HDT62768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17366 - Replacement parts to main entrance glass door ","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_id":"209","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_status_code":"Open","activity_resource_id":"51","resource_name":"Twenty Twenty Doors","activity_start":"19\/01\/26","activity_end":"2026-01-19 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76198","activity_notes":"Replacement parts to main entrance glass door ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 13:44 (jane)<\/b>Parts on order, can attend on Monday 19th January <\/p>

13\/01\/2026 14:06 (jane)<\/b>Confirmed for Monday afternoon 19th January <\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Parts on order, can attend on Monday 19th January <\/p>

13\/01\/2026 (jane)Confirmed for Monday afternoon 19th January <\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66820","activity_ticket_id":"61684","ticket_reference":"HDT62769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine not working ","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"16\/01\/26","activity_end":"2026-01-16 13:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76199","activity_notes":"Washing Machine not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 14:11 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:13 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

14\/01\/2026 10:12 (carly)<\/b>Repair Aid have requested Friday 16th January 10-2pm, awaiting client response.<\/p>

14\/01\/2026 10:18 (carly)<\/b>Roy - Please access with keys today (Wednesday 14th January)<\/p>

14\/01\/2026 13:34 (jane)<\/b>Appliance engineer attending Friday, 16\/01, between 10am and 2pm. - confirmed keys for access<\/p>

14\/01\/2026 17:46 (roy)<\/b>Drain machine, Unblocked filter.Tested all ok<\/p>

15\/01\/2026 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

14\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-2pm, awaiting client response.<\/p>

14\/01\/2026 (carly)Roy - Please access with keys today (Wednesday 14th January)<\/p>

14\/01\/2026 (jane)Appliance engineer attending Friday, 16\/01, between 10am and 2pm. - confirmed keys for access<\/p>

14\/01\/2026 (roy)Drain machine, Unblocked filter.Tested all ok<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66821","activity_ticket_id":"61685","ticket_reference":"HDT62770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer not working ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/01\/26","activity_end":"2026-01-19 18:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76200","activity_notes":"Washer\/dryer not working ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 14:46 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:47 (jane)<\/b>Instructed Repair Aid, waiting on a date <\/p>

14\/01\/2026 11:07 (carly)<\/b>Repair Aid have requested Monday 19th January 12-6pm.Awaiting client response.<\/p>

15\/01\/2026 16:33 (jane)<\/b>Confirmed for Monday 19th January 12-6pm - collect keys and knock first <\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Instructed Repair Aid, waiting on a date <\/p>

14\/01\/2026 (carly)Repair Aid have requested Monday 19th January 12-6pm.Awaiting client response.<\/p>

15\/01\/2026 (jane)Confirmed for Monday 19th January 12-6pm - collect keys and knock first <\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66822","activity_ticket_id":"61686","ticket_reference":"HDT62771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The F-Gas Register is due on 24th Jan in the office ","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_id":"872","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_status_code":"Open","activity_resource_id":"35","resource_name":"Subcontractor","activity_start":"21\/01\/26","activity_end":"2026-01-21 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76201","activity_notes":"The F-Gas Register is due on 24th Jan in the office ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 15:40 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66823","activity_ticket_id":"61687","ticket_reference":"HDT62772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Front Door Broken","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"13\/01\/26","activity_end":"2026-01-13 18:14:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76202","activity_notes":"Front Door Broken","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 16:14 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 16:15 (jane)<\/b>Engineer attending today <\/p>

13\/01\/2026 17:13 (roy)<\/b>Front door broken??Tenant said unable to get key into lock.Sprayed WD40 and all seems ok.If problem continues then we may have to replace the cylinderAt present, all ok<\/p>

14\/01\/2026 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Engineer attending today <\/p>

13\/01\/2026 (roy)Front door broken??Tenant said unable to get key into lock.Sprayed WD40 and all seems ok.If problem continues then we may have to replace the cylinderAt present, all ok<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66824","activity_ticket_id":"61688","ticket_reference":"HDT62773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Batteries to boiler controller faulty ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/26","activity_end":"2026-01-16 15:30:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76203","activity_notes":"Batteries to boiler controller faulty ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 16:44 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 16:45 (jane)<\/b>Engineer attending today <\/p>

14\/01\/2026 17:09 (roy)<\/b>Tried various shops and unable to get same battery.Michael Keenan has ordered from screwfix and battery coming in on Thursday at midday<\/p>

15\/01\/2026 11:21 (jane)<\/b>Batteries on special order <\/p>

16\/01\/2026 08:09 (michaelk)<\/b>Supplied and fitted new heatmiser underfloor controller. Commissioned and left fully operational. 2hrs labour plus parts, total 173.40 ex vat.<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Engineer attending today <\/p>

14\/01\/2026 (roy)Tried various shops and unable to get same battery.Michael Keenan has ordered from screwfix and battery coming in on Thursday at midday<\/p>

15\/01\/2026 (jane)Batteries on special order <\/p>

16\/01\/2026 (michaelk)Supplied and fitted new heatmiser underfloor controller. Commissioned and left fully operational. 2hrs labour plus parts, total 173.40 ex vat.<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66825","activity_ticket_id":"61689","ticket_reference":"HDT62774","ticket_client":"1544","client_name":"Gentwell Services","ticket_title":"Leak from 1st floor to reception area.","ticket_address_1":"Flagstone 1st Floor Clareville House","ticket_address_2":"26-27 Oxendon Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Flagstone 1st Floor Clareville House","cs_id":"3175","cs_address_2":"26-27 Oxendon Street","cs_town":"London","cs_postcode":"SW1Y 4EL","ticket_client_site":"3175","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/26","activity_end":"2026-01-15 14:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76204","activity_notes":"Leak from 1st floor to reception area.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2026 09:33 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 09:34 (carly)<\/b>Please ask for Angie on arrival.<\/p>

14\/01\/2026 11:44 (roy)<\/b>Leak from cleaners cupboard\/toilet.Have isolated water to the toilet.Back to wall pan which needs removing so assistance may be required NTR<\/p>

15\/01\/2026 14:16 (jane)<\/b>Returning today to check the leak has stopped <\/p>","ticket_full_notes_text":"

14\/01\/2026 (carly)Please ask for Angie on arrival.<\/p>

14\/01\/2026 (roy)Leak from cleaners cupboard\/toilet.Have isolated water to the toilet.Back to wall pan which needs removing so assistance may be required NTR<\/p>

15\/01\/2026 (jane)Returning today to check the leak has stopped <\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66826","activity_ticket_id":"61684","ticket_reference":"HDT62769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washing Machine not working ","ticket_address_1":"Flat 3","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 3","cs_id":"1193","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_status_code":"Completed","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"14\/01\/26","activity_end":"2026-01-14 14:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76205","activity_notes":"Washing Machine not working ","activity_timesheet":"2","ticket_notes_combined":"

13\/01\/2026 14:11 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:13 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

14\/01\/2026 10:12 (carly)<\/b>Repair Aid have requested Friday 16th January 10-2pm, awaiting client response.<\/p>

14\/01\/2026 10:18 (carly)<\/b>Roy - Please access with keys today (Wednesday 14th January)<\/p>

14\/01\/2026 13:34 (jane)<\/b>Appliance engineer attending Friday, 16\/01, between 10am and 2pm. - confirmed keys for access<\/p>

14\/01\/2026 17:46 (roy)<\/b>Drain machine, Unblocked filter.Tested all ok<\/p>

15\/01\/2026 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

14\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-2pm, awaiting client response.<\/p>

14\/01\/2026 (carly)Roy - Please access with keys today (Wednesday 14th January)<\/p>

14\/01\/2026 (jane)Appliance engineer attending Friday, 16\/01, between 10am and 2pm. - confirmed keys for access<\/p>

14\/01\/2026 (roy)Drain machine, Unblocked filter.Tested all ok<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66827","activity_ticket_id":"61300","ticket_reference":"HDT62385","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_id":"2404","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"19\/01\/26","activity_end":"2026-01-19 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76206","activity_notes":"Gas safety\/plumbing checks\/alarms\/service.","activity_timesheet":null,"ticket_notes_combined":"

24\/11\/2025 15:38 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 15:49 (carly)<\/b>Access requested Tuesday 13th January at 11am.<\/p>

09\/01\/2026 09:19 (jane)<\/b>Tenant home for access on Tuesday 13th January at 11am but please see their notes I can do 11 on Tuesday. Its important the engineer is punctual though. I can manage a one hour window but if they are delayed we will need to reschedule due to work commitments. If they could do 10 am that would be even better.<\/p>

14\/01\/2026 05:52 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/01\/2026 05:55 (michaelk)<\/b>Attended site at 10.15 to 11.15 to meet the tenant. Tenant wasnt home for us to complete, informed office. 1hr labour 55<\/p>

14\/01\/2026 10:52 (carly)<\/b>Access requested Monday 19th January 9am.<\/p>

14\/01\/2026 11:19 (carly)<\/b>Confirmed for Monday 19th January at 9am.Awaiting access details.<\/p>

15\/01\/2026 08:52 (jane)<\/b>Confirmed for Monday morning the 19th at 9 am - Tenant home for access <\/p>","ticket_full_notes_text":"","ticket_created":"24\/11\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66828","activity_ticket_id":"61690","ticket_reference":"HDT62775","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To take photographs and numbers of all meters relating to property.","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_id":"658","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/26","activity_end":"2026-01-16 19:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76207","activity_notes":"To take photographs and numbers of all meters relating to property.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 11:27 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66829","activity_ticket_id":"61691","ticket_reference":"HDT62776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Urgent: High Yaki, Damaged signage ","ticket_address_1":"Unit 13","ticket_address_2":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_address_1":"Unit 13","cs_id":"229","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"229","ticket_status_code":"Completed","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"14\/01\/26","activity_end":"2026-01-14 15:00:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76208","activity_notes":"Urgent: High Yaki, Damaged signage The sign at High Yaki has been damaged and hanging by the electrical wires.Disconnect and make safe.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2026 11:36 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 12:59 (alan)<\/b>Disconnect damage blade sign and make safe electrics<\/p>

14\/01\/2026 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

14\/01\/2026 (alan)Disconnect damage blade sign and make safe electrics<\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66830","activity_ticket_id":"61692","ticket_reference":"HDT62777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"38\/39 William IV Street \/ 30 St,Martins Lane Leaks \/ bancone and Fatto a Mano ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"21\/01\/26","activity_end":"2026-01-21 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76209","activity_notes":"38\/39 William IV Street \/ 30 St,Martins Lane Leaks \/ bancone and Fatto a Mano ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 11:42 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 11:43 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>

14\/01\/2026 12:25 (carly)<\/b>Confirmed, awaiting access details.<\/p>","ticket_full_notes_text":"

14\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

14\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66831","activity_ticket_id":"61692","ticket_reference":"HDT62777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"38\/39 William IV Street \/ 30 St,Martins Lane Leaks \/ bancone and Fatto a Mano ","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_id":"1425","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"21\/01\/26","activity_end":"2026-01-21 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76210","activity_notes":"38\/39 William IV Street \/ 30 St,Martins Lane Leaks \/ bancone and Fatto a Mano ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 11:42 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 11:43 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>

14\/01\/2026 12:25 (carly)<\/b>Confirmed, awaiting access details.<\/p>","ticket_full_notes_text":"

14\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

14\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66832","activity_ticket_id":"61693","ticket_reference":"HDT62778","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Dishwasher Lights not working.","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_id":"1374","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"19\/01\/26","activity_end":"2026-01-19 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76211","activity_notes":"Dishwasher Lights not working.","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 12:28 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 12:29 (carly)<\/b>Repair Aid have been informed.<\/p>

15\/01\/2026 15:26 (jane)<\/b>Requested access for Monday afternoon 19th January between 12 and 6pm <\/p>","ticket_full_notes_text":"

14\/01\/2026 (carly)Repair Aid have been informed.<\/p>

15\/01\/2026 (jane)Requested access for Monday afternoon 19th January between 12 and 6pm <\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66833","activity_ticket_id":"61694","ticket_reference":"HDT62779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Office Floor 2 - 38 St Martins Lane. Door not opening","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_id":"79","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/26","activity_end":"2026-01-16 19:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76212","activity_notes":"Office Floor 2 - 38 St Martins Lane. Door not opening.The key should be 629 which can be collected from security. This key does go into the door. The code for the door is 1987 however although the light turns green therefore correct code. The door doesnt open and key doesnt turn.","activity_timesheet":"2","ticket_notes_combined":"

14\/01\/2026 12:55 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 17:47 (roy)<\/b>Gain access into property.Removed cylinder, extra long. Foxes trying to cut key for it but may need new cylinder <\/p>

15\/01\/2026 10:08 (jane)<\/b>Gain access into property. Removed cylinder, locksmith trying to cut key for it but may need new cylinder - Email Sent<\/b><\/p>","ticket_full_notes_text":"

14\/01\/2026 (roy)Gain access into property.Removed cylinder, extra long. Foxes trying to cut key for it but may need new cylinder <\/p>

15\/01\/2026 (jane)Gain access into property. Removed cylinder, locksmith trying to cut key for it but may need new cylinder<\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66834","activity_ticket_id":"61695","ticket_reference":"HDT62780","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak on ball-cock - Tenant home for access on Thursday afternoon 15th January ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/26","activity_end":"2026-01-15 13:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76213","activity_notes":"Leak on ball-cock - Tenant home for access on Thursday afternoon 15th January ","activity_timesheet":"1","ticket_notes_combined":"

14\/01\/2026 13:26 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 13:27 (jane)<\/b>Tenant home for access on Thursday afternoon 15th January<\/p>

16\/01\/2026 08:04 (michaelk)<\/b>Attended site following nick's report, highlighting the inlet valve to the toilet. I observed the operation of the inlet valve numerous times and decided as it was operational, to just order the correct dudley replacement (as sourcing local wasnt possible). Parts have been ordered to be delivered Friday. 1hr labour 55<\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)Tenant home for access on Thursday afternoon 15th January<\/p>

16\/01\/2026 (michaelk)Attended site following nick's report, highlighting the inlet valve to the toilet. I observed the operation of the inlet valve numerous times and decided as it was operational, to just order the correct dudley replacement (as sourcing local wasnt possible). Parts have been ordered to be delivered Friday. 1hr labour 55<\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66835","activity_ticket_id":"61696","ticket_reference":"HDT62781","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17379 - Replacement shower unit ","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_id":"576","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"24\/01\/26","activity_end":"2026-01-24 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76214","activity_notes":"Replacement shower unit ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 13:40 (jane)<\/b>M Keenan ordering new shower unit <\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)M Keenan ordering new shower unit <\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66836","activity_ticket_id":"61697","ticket_reference":"HDT62782","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17380 - Replacement appliance ","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_id":"1554","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"28\/01\/26","activity_end":"2026-01-28 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76215","activity_notes":"Replacement appliance ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 13:44 (jane)<\/b>Repair Aid ordering new Hotpoint washer\/dryer <\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)Repair Aid ordering new Hotpoint washer\/dryer <\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66837","activity_ticket_id":"61698","ticket_reference":"HDT62783","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Electric boiler has E5 error code ","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_id":"1697","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/26","activity_end":"2026-01-15 15:27:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76216","activity_notes":"Electric boiler has E5 error code ","activity_timesheet":"1","ticket_notes_combined":"

14\/01\/2026 13:57 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 13:58 (jane)<\/b>Have requested access for Thursday afternoon 15th January <\/p>

14\/01\/2026 14:53 (jane)<\/b>Confirmed for Thursday afternoon 15th January - keys for access <\/p>

16\/01\/2026 08:00 (michaelk)<\/b>Attended flat to investigate the reported fault code. The system was re-set and observed. There are only two radiators fitted to the heating circuit, which were both working correctly. Note; the system should have had an automatic bypass valve fitted (according to the manufacturer's instructions) which allows circulation through the boiler greater than 3l\/min should both radiators close down. This system only has a manual by-pass which was closed. I have slightly opened this valve, which should stop this potential problem reoccurring. No other circulation problems could be found. 2hrs labour 105<\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)Have requested access for Thursday afternoon 15th January <\/p>

14\/01\/2026 (jane)Confirmed for Thursday afternoon 15th January - keys for access <\/p>

16\/01\/2026 (michaelk)Attended flat to investigate the reported fault code. The system was re-set and observed. There are only two radiators fitted to the heating circuit, which were both working correctly. Note; the system should have had an automatic bypass valve fitted (according to the manufacturer's instructions) which allows circulation through the boiler greater than 3l\/min should both radiators close down. This system only has a manual by-pass which was closed. I have slightly opened this valve, which should stop this potential problem reoccurring. No other circulation problems could be found. 2hrs labour 105<\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66838","activity_ticket_id":"61699","ticket_reference":"HDT62784","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge and freezer leaking ","ticket_address_1":"10 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_address_1":"10 Gerrard Street ","cs_id":"3197","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"20\/01\/26","activity_end":"2026-01-20 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76217","activity_notes":"Fridge and freezer leaking ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 15:18 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 14:12 (jane)<\/b>Chased Repair Aid for a date <\/p>

15\/01\/2026 14:40 (jane)<\/b>Requested access for Tuesday, 20th of Jan in the afternoon 12-6pm <\/p>

15\/01\/2026 15:47 (jane)<\/b>Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)Chased Repair Aid for a date <\/p>

15\/01\/2026 (jane)Requested access for Tuesday, 20th of Jan in the afternoon 12-6pm <\/p>

15\/01\/2026 (jane)Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66839","activity_ticket_id":"61700","ticket_reference":"HDT62785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To investigate leak into 22 Wardour Street - (Song He Lou), ","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QQ","cs_address_1":"22 Wardour Street ","cs_id":"332","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/26","activity_end":"2026-01-16 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76218","activity_notes":"To investigate leak into 22 Wardour Street (Song He Lou), ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 15:39 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 15:44 (jane)<\/b>Charley from OCS is going to call into the property and ask if we can attend at 9am on Friday 16th January <\/p>

14\/01\/2026 15:53 (jane)<\/b>Confirmed for 9am on Friday 16th January, please report to the restaurant <\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)Charley from OCS is going to call into the property and ask if we can attend at 9am on Friday 16th January <\/p>

14\/01\/2026 (jane)Confirmed for 9am on Friday 16th January, please report to the restaurant <\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66840","activity_ticket_id":"61701","ticket_reference":"HDT62786","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To investigate why external Blade signs are not working ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/26","activity_end":"2026-01-16 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76219","activity_notes":"To investigate why external Blade signs are not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 16:45 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 16:46 (jane)<\/b>For Friday morning 16th January - Roy and Alan attending <\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)For Friday morning 16th January - Roy and Alan attending <\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66841","activity_ticket_id":"61701","ticket_reference":"HDT62786","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"To investigate why external Blade signs are not working ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/26","activity_end":"2026-01-16 10:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76220","activity_notes":"To investigate why external Blade signs are not working ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 16:45 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 16:46 (jane)<\/b>For Friday morning 16th January - Roy and Alan attending <\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)For Friday morning 16th January - Roy and Alan attending <\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66842","activity_ticket_id":"61702","ticket_reference":"HDT62787","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Commercial Handyman for Monday 19th January - bulky waste ","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_id":"78","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_status_code":"Open","activity_resource_id":"54","resource_name":"Nick Carver","activity_start":"19\/01\/26","activity_end":"2026-01-19 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76221","activity_notes":"Commercial Handyman for Monday 19th January - bulky waste ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2026 08:47 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 08:47 (jane)<\/b>Commercial Handyman for Monday 19th January<\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)Commercial Handyman for Monday 19th January<\/p>","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66843","activity_ticket_id":"61613","ticket_reference":"HDT62698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17358 - Replacement integrated fridge freezer ","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_id":"2848","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"20\/01\/26","activity_end":"2026-01-20 14:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76222","activity_notes":"Replacement integrated fridge freezer Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pm give Repair Aid access Knock first and use keys ","activity_timesheet":null,"ticket_notes_combined":"

06\/01\/2026 16:27 (jane)<\/b>Instructed Repair Aid to order new Bosch fridge\/freezer <\/p>

14\/01\/2026 16:16 (jane)<\/b>Requested access for install on install on Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>

15\/01\/2026 08:54 (jane)<\/b>Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pmKnock first and use keys <\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Instructed Repair Aid to order new Bosch fridge\/freezer <\/p>

14\/01\/2026 (jane)Requested access for install on install on Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>

15\/01\/2026 (jane)Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pmKnock first and use keys <\/p>","ticket_created":"06\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66844","activity_ticket_id":"61703","ticket_reference":"HDT62788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Fridge - cover is peeling off more and more, to the point that I can see the wood panel beneath it if I slightly lift the cover - Tenant home until 12noon on Friday 16th January ","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 2","cs_id":"951","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"16\/01\/26","activity_end":"2026-01-16 12:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76223","activity_notes":"Fridge - cover is peeling off more and more, to the point that I can see the wood panel beneath it if I slightly lift the cover - Tenant home until 12noon on Friday 16th January It makes a squeaky sound when opening the door as well","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2026 09:43 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 09:43 (jane)<\/b>Tenant home until 12noon on Friday 16th January <\/p>

16\/01\/2026 10:50 (roy)<\/b>No access 10.30 am<\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)Tenant home until 12noon on Friday 16th January <\/p>

16\/01\/2026 (roy)No access 10.30 am<\/p>","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66845","activity_ticket_id":"61704","ticket_reference":"HDT62789","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_title":"Monthly emergency flick test ","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_id":"51","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"15\/01\/26","activity_end":"2026-01-15 15:45:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76224","activity_notes":"Monthly emergency flick test ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2026 09:45 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66846","activity_ticket_id":"61705","ticket_reference":"HDT62790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"To carry out Monthly and Six Monthly Meter Reads - January 2026","ticket_address_1":"Various Properties ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various Properties ","cs_id":"3131","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"19\/01\/26","activity_end":"2026-01-19 16:30:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76225","activity_notes":"To carry out Monthly and Six Monthly Meter Reads - January 2026","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2026 09:51 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66847","activity_ticket_id":"61706","ticket_reference":"HDT62791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"The second meter cupboard at 38 William IV St wont open - If you able to access this, we would be very grateful if we could be sent a meter reading for flat 6 - FOR TODAY ","ticket_address_1":"38 William IV Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"38 William IV Street","cs_id":"215","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_status_code":"Completed","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"15\/01\/26","activity_end":"2026-01-15 12:25:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76226","activity_notes":"The second meter cupboard at 38 William IV St wont open - If you able to access this, we would be very grateful if we could be sent a meter reading for flat 6 - FOR TODAY When you enter the building, you need to go through the door on the right labelled 4 8 and the cupboard is opposite flat 4.","activity_timesheet":"2","ticket_notes_combined":"

15\/01\/2026 09:55 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 11:57 (travis)<\/b>Meter read,15687.<\/p>

15\/01\/2026 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/01\/2026 (travis)Meter read,15687.<\/p>","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66848","activity_ticket_id":"61707","ticket_reference":"HDT62792","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17372 - Full redecoration ","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_id":"873","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"20\/01\/26","activity_end":"2026-01-23 15:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76227","activity_notes":"Full redecoration To be carried out anytime next week. ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2026 10:00 (jane)<\/b>To be carried out anytime next week. <\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)To be carried out anytime next week. <\/p>","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66849","activity_ticket_id":"61708","ticket_reference":"HDT62793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17323 - Replacement integrated cooker extractor ","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_id":"950","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_status_code":"Open","activity_resource_id":"48","resource_name":"Repair Aid London","activity_start":"03\/02\/26","activity_end":"2026-02-03 13:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76228","activity_notes":"Replacement integrated cooker extractor ","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2026 10:18 (jane)<\/b>Repair Aid ordering new extractor hood <\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)Repair Aid ordering new extractor hood <\/p>","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66850","activity_ticket_id":"61709","ticket_reference":"HDT62794","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Heating not working ","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_id":"90","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/26","activity_end":"2026-01-15 17:31:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76229","activity_notes":"Heating not working ","activity_timesheet":"1","ticket_notes_combined":"

15\/01\/2026 11:31 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 11:32 (jane)<\/b>Tenant should be home <\/p>

16\/01\/2026 07:55 (michaelk)<\/b>Attended site to investigate heating and hot water issues. Both heating and hot water systems\/controls were tested and confirmed operational. The hot water thermostat had to be re-set. I adjusted both the thermostat and the immersion element. The tenant was instructed on how to use the programmer and thermostats. 2hrs labour 105<\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)Tenant should be home <\/p>

16\/01\/2026 (michaelk)Attended site to investigate heating and hot water issues. Both heating and hot water systems\/controls were tested and confirmed operational. The hot water thermostat had to be re-set. I adjusted both the thermostat and the immersion element. The tenant was instructed on how to use the programmer and thermostats. 2hrs labour 105<\/p>","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66851","activity_ticket_id":"61710","ticket_reference":"HDT62795","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"MDR\/JH\/17382 - Replacement parts to boiler ","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_id":"64","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"16\/01\/26","activity_end":"2026-01-16 11:34:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76230","activity_notes":"Replacement parts to boiler","activity_timesheet":null,"ticket_notes_combined":"

15\/01\/2026 14:29 (jane)<\/b>Requested access for Friday morning 16th January <\/p>

15\/01\/2026 14:54 (jane)<\/b>Tenant home for access at 9am on Friday 16th January <\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)Requested access for Friday morning 16th January <\/p>

15\/01\/2026 (jane)Tenant home for access at 9am on Friday 16th January <\/p>","ticket_created":"15\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66852","activity_ticket_id":"61688","ticket_reference":"HDT62773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Batteries to boiler controller faulty ","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_id":"439","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_status_code":"Open","activity_resource_id":"41","resource_name":"Michael Keenan (OCC)","activity_start":"15\/01\/26","activity_end":"2026-01-15 18:42:00","activity_status":"Closed","activity_priority":"Medium","activity_id":"76231","activity_notes":"Batteries to boiler controller faulty ","activity_timesheet":"1","ticket_notes_combined":"

13\/01\/2026 16:44 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 16:45 (jane)<\/b>Engineer attending today <\/p>

14\/01\/2026 17:09 (roy)<\/b>Tried various shops and unable to get same battery.Michael Keenan has ordered from screwfix and battery coming in on Thursday at midday<\/p>

15\/01\/2026 11:21 (jane)<\/b>Batteries on special order <\/p>

16\/01\/2026 08:09 (michaelk)<\/b>Supplied and fitted new heatmiser underfloor controller. Commissioned and left fully operational. 2hrs labour plus parts, total 173.40 ex vat.<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Engineer attending today <\/p>

14\/01\/2026 (roy)Tried various shops and unable to get same battery.Michael Keenan has ordered from screwfix and battery coming in on Thursday at midday<\/p>

15\/01\/2026 (jane)Batteries on special order <\/p>

16\/01\/2026 (michaelk)Supplied and fitted new heatmiser underfloor controller. Commissioned and left fully operational. 2hrs labour plus parts, total 173.40 ex vat.<\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66853","activity_ticket_id":"60924","ticket_reference":"HDT62009","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"MDR\/JH\/17232 - Shower enclosure ","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_id":"1552","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_status_code":"Open","activity_resource_id":"57","resource_name":"Gavin Jones","activity_start":"19\/01\/26","activity_end":"2026-01-19 16:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76232","activity_notes":"Shower enclosure ","activity_timesheet":null,"ticket_notes_combined":"

23\/12\/2025 10:20 (jane)<\/b>Requesting access for 16\/01\/2026<\/p>

23\/12\/2025 11:38 (jane)<\/b>Ignore last note, requesting access for 12\/01\/2026<\/p>

23\/12\/2025 13:00 (jane)<\/b>Confirmed for Monday 12th January 2026, client will inform the tenant. <\/p>

12\/01\/2026 09:40 (jane)<\/b>Tenant would not give access this morning, requested access to attend on Tuesday morning 13th January instead <\/p>

12\/01\/2026 13:30 (jane)<\/b>Confirmed from 9:45am on Tuesday 13th January, tenant to provide access - to explain to them the works will take one week to complete <\/p>

13\/01\/2026 13:54 (travis)<\/b>Rubbish clearance to rear of office.<\/p>

14\/01\/2026 08:33 (gavin)<\/b>Strip out shower cubicleRemoved tilesHad to also remove plasterboard and ply also as all wall was water damaged behindRemoved rubbish and cleared area<\/p>

14\/01\/2026 08:35 (gavin)<\/b><\/p>

14\/01\/2026 08:36 (gavin)<\/b>Removed shower cubicleRemoved tiles, plasterboard and ply from shower area also as water damagedCleared rubbishCleaned area<\/p>

16\/01\/2026 07:46 (michaelk)<\/b>Attended site to install a shower bracket. Removed all compression joints and installed new pipework with the correct pipe centres. 3hrs labour plus parts, total 188.77 ex vat.<\/p>","ticket_full_notes_text":"","ticket_created":"16\/10\/25","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66854","activity_ticket_id":"61685","ticket_reference":"HDT62770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Washer\/dryer not working ","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_id":"2132","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"19\/01\/26","activity_end":"2026-01-19 14:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76233","activity_notes":"Washer\/dryer not working Give access to Repair Aid with keys Monday 19th January 12-6pm - ","activity_timesheet":null,"ticket_notes_combined":"

13\/01\/2026 14:46 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:47 (jane)<\/b>Instructed Repair Aid, waiting on a date <\/p>

14\/01\/2026 11:07 (carly)<\/b>Repair Aid have requested Monday 19th January 12-6pm.Awaiting client response.<\/p>

15\/01\/2026 16:33 (jane)<\/b>Confirmed for Monday 19th January 12-6pm - collect keys and knock first <\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Instructed Repair Aid, waiting on a date <\/p>

14\/01\/2026 (carly)Repair Aid have requested Monday 19th January 12-6pm.Awaiting client response.<\/p>

15\/01\/2026 (jane)Confirmed for Monday 19th January 12-6pm - collect keys and knock first <\/p>","ticket_created":"13\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66855","activity_ticket_id":"61711","ticket_reference":"HDT62796","ticket_client":"2078","client_name":"c\/o CBRE","ticket_title":"Residential main door closer not slamming shut","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_id":"1618","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"16\/01\/26","activity_end":"2026-01-16 12:49:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76234","activity_notes":"Residential main door closer not slamming shut","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2026 08:49 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"16\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66856","activity_ticket_id":"61695","ticket_reference":"HDT62780","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"Leak on ball-cock - Tenant home for access on Thursday afternoon 15th January ","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_id":"556","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_status_code":"Open","activity_resource_id":"9","resource_name":"Roy Hurley","activity_start":"15\/01\/26","activity_end":"2026-01-15 12:20:00","activity_status":"Cancelled","activity_priority":"Medium","activity_id":"76235","activity_notes":"Job ticket for call-out ","activity_timesheet":null,"ticket_notes_combined":"

14\/01\/2026 13:26 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 13:27 (jane)<\/b>Tenant home for access on Thursday afternoon 15th January<\/p>

16\/01\/2026 08:04 (michaelk)<\/b>Attended site following nick's report, highlighting the inlet valve to the toilet. I observed the operation of the inlet valve numerous times and decided as it was operational, to just order the correct dudley replacement (as sourcing local wasnt possible). Parts have been ordered to be delivered Friday. 1hr labour 55<\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)Tenant home for access on Thursday afternoon 15th January<\/p>

16\/01\/2026 (michaelk)Attended site following nick's report, highlighting the inlet valve to the toilet. I observed the operation of the inlet valve numerous times and decided as it was operational, to just order the correct dudley replacement (as sourcing local wasnt possible). Parts have been ordered to be delivered Friday. 1hr labour 55<\/p>","ticket_created":"14\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66857","activity_ticket_id":"61712","ticket_reference":"HDT62797","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 8","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 8","cs_id":"73","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/26","activity_end":"2026-01-16 12:53:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76236","activity_notes":"No hot water","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2026 10:53 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"16\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66858","activity_ticket_id":"61713","ticket_reference":"HDT62798","ticket_client":"1978","client_name":"CBRE Ltd","ticket_title":"No hot water","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_id":"2119","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_status_code":"Open","activity_resource_id":"10","resource_name":"Alan Murkin","activity_start":"16\/01\/26","activity_end":"2026-01-16 12:54:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76237","activity_notes":"No hot water","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2026 10:54 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"16\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66859","activity_ticket_id":"61714","ticket_reference":"HDT62799","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Main Front Door Works","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_id":"1857","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_status_code":"Open","activity_resource_id":"55","resource_name":"Jack Seymour","activity_start":"19\/01\/26","activity_end":"2026-01-19 11:00:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76238","activity_notes":"Main Front Door Works","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2026 11:04 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"16\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66860","activity_ticket_id":"61715","ticket_reference":"HDT62800","ticket_client":"2114","client_name":"Knight Frank ","ticket_title":"Sign Installation","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_id":"2958","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_status_code":"Open","activity_resource_id":"3","resource_name":"Travis Read","activity_start":"30\/01\/26","activity_end":"2026-01-30 14:10:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76239","activity_notes":"Sign Installation","activity_timesheet":null,"ticket_notes_combined":"

16\/01\/2026 11:10 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_created":"16\/01\/26","activity_email":"keith@kor-web.com"},{"activity_ref":"ACT66865","activity_ticket_id":"61728","ticket_reference":"HDT62813","ticket_client":"2024","client_name":"Test Client","ticket_title":"fd test","ticket_address_1":"104 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"104 Shaftesbury Avenue ","cs_id":"2729","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EQ","ticket_client_site":"2729","ticket_status_code":"Open","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/26","activity_end":"2026-01-21 12:33:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76244","activity_notes":"fd test","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2026 10:33 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/26","activity_email":null},{"activity_ref":"ACT66866","activity_ticket_id":"61729","ticket_reference":"HDT62814","ticket_client":"2024","client_name":"Test Client","ticket_title":"Fire Doors - HDT62813 Follow-Up","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_id":"107","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_status_code":"Open","activity_resource_id":"1","resource_name":"Iain Watson","activity_start":"21\/01\/26","activity_end":"2026-01-21 12:49:00","activity_status":"Open","activity_priority":"Medium","activity_id":"76245","activity_notes":"HDT62813 Follow-Up","activity_timesheet":null,"ticket_notes_combined":"

21\/01\/2026 10:40 (System)<\/b>Ticket Created<\/p>","ticket_full_notes_text":"","ticket_created":"21\/01\/26","activity_email":null}]}